Ashley Store | Catonsville, MD 21228

Visted on July 4th and work with Leigh. He did an amazing job helping us find the perfect couch for us. He was extremely helpful and knowledgeable about the furniture we were looking at. Highly recommend Ashley.

Leigh was awesome. Great help and knowledgeable.

We had a great experience. The salesman khaleelullah Nazhand at the Baltimore National pike store was fast , efficient and knowledgeable great service

Sana was very cooperative and helpful. We had very straightforward purchase.

Sana was Very helpful at Ellicot city

Sana was very attentive and understanding

Sana was very helpful and accomodating. She explained things in details. Great customer service!

Sana. Very good customer service.

Jay was amazing! Took me less than 40 mins to price , quality and size check for my shortlisted couches I have been looking for months. He was very good at communicating and gave his opinions fearlessly to make a better decision.

Jay was excellent. He helped us choose the right sofa and we were able to buy on the store.

Sana was great. Initially my mom came just for a table lamp but Sana was so polite, kind and went above and beyond to help my mum. We found a sofa and love seat that my mum loved and can't wait for it to be delivered.

Sana She was excellent!!

Amber was so sweet and very helpful when looking at furniture. Thank you Amber for everything!

Amber was so helpful, communicative and genuine.

The store manage and sales lady Amber, were very helpful, personable, and professional. We will definitely come back for future items.

Ms.Amber was very welcome pleasant an very nice an she touch all bases

Our experience shopping here and working with Khalil was amazing. We were able to pick out the items we were looking for and Khalil was a big help. We would definitely recommend shopping here.

Sana nice and good service

Sana helped us find the perfect bedroom furniture. We met Sana and she was very welcoming, she showed us the best products. She was very nice and helped us buy furniture that we were satisfied with.

Sana is very profesional and respectful person.

Hamad was awesome at Ashley Catonsville! From showing me all the options I asked about to making sure I was happy with the size and color to all the details he was knowledgeable and friendly and very thorough in making my purchase a success! He even stayed with me and had a great conversation while I was waiting to pay/schedule my delivery! What a great guy and a wonderful asset to Ashley!

If you were looking for great service and great pricing… See the Manager Waleed and Hamad!! You won’t leave disappointed.

Hamad was excellent. Gave all the details. Answered my question. Process made simplem

Leigh did a tremendous job working out all the details and price. Great customer service. Go see Leigh when visiting the Catonsville store!

Hamad has great customer service skills.. From i entered the store he was on point .. Thanks so much. Very patient and knowledgeable

Sana was wonderful.. great experience with her I love u come back again and shop again with Sana she's soon friendly

Sana was helpful and resourceful! Thanks

Sana is amazing sels girl shee trite like family parsan and see explan every singal things.

Amber was amazing I was so appreciative of her customer service that I'm going to be a faithful customer of your store. She deserves the best.

Khaleel & Will were great! I was able to get everything I need at a great price!

Sana was great with customer service and was very eager to help! She was also very knowledgeable in the merchandise! Five stars!

Great experience with Leigh!

Sana is very good and energetic .Helped us lot about sofa we bought.

Khaleel did a good job explaining the prices of what we were looking for. It was a beautiful gift for my mom thanks to people like Khaleel who made our search easy.

Amber was incredibly helpful with helping me select a sofa. I highly recommend this location due to the experience I had working with her!

Hamad ,was the Best

Nice store and great service. Sana was really friendly and helpful

Sana was extremely helpful in finding the coffee table set we wanted. She was very quick in pricing the items and very adept at finding the furniture for us.

We met a guy named Will and he was very nice and helpful and helped us with finding out the prices of the sofas and also the sofas were really nice and comfortable and overall it was nice to be here they were also affordable.

We met a guy named Will and he was very nice and he explained everything to us about the sofas and he told us about all the colors and the prices of it and he walked us through about these couches and he was just a nice guy and the sofas were nice and comfortable and we found a lot to choose from and we found the perfect one for us.

Sana was super helpful and patient! I needed a lot of mobility assistance and she was really helpful and accommodating.

Sales person was Sana, who was very polite and helpful. My father was able to find a mattress that fit his need with out any headaches or hiccups. Made the experience pleasant and trouble free.

I visit ashley …sana gives us best sales service

Sana was wonderful! Thank you so much for your patient and time.

Amber was a wonderful help! She was knowledgeable about the options and helped us get a good deal on a nice set.

Amber outstanding salesperson great customer service.

My husband and I recently renovated our house and we came into Ashley Furniture looking for some new furniture. Amber, was absolutely fantastic! She greeted us immediately at the door and was fantastic the whole time! Thank you so much for the assistance.

Hamad was amazing and patient with my decision making and processing for purchasing a livingroom set for my new condo! Great guy and I would definitely work with him again!!!!!

We enjoyed the professionalism of Aimee. She was very knowledgeable of the different furniture we were seeking.

I Visited Ashley HomeStore recently to buy some furniture for my house and had the pleasure of being assisted by Miss Sana. She was incredibly helpful. She was calm and compost throughout the process, attended to me with a great smile, answered all my questions and assisted me up till the end of my purchase unlike other places I have visited. Her excellent customer service and courteous conduct has earned me as a loyal customer and I cant wait to be back to buy more stuff for my home.

I usually dont leave reviews but this time I had a wonderful experience at Ashley HomeStore thanks to Sana! She was incredibly sweet, kind, and welcoming. While the prices were a bit of a constraint this time, I am definitely planning to return soon to buy furniture. The exceptional customer service left a lasting impression, and my mum was very happy too. You've earned a loyal customer in us! Thank you, Sana, for making our visit so pleasant. Had to say she was pretty too.

Leigh provided excellent customer service and also helped us find the right couch. Thank you Leigh!

Khaleel made the purchasing our furniture set easy. Gave us plenty of choices, and gave us plenty of time decide what we wanted. In and out

The sale’s representative Amber was Excellent, From the door in to the exit out. Her floor manner was very professional and she show's potential for management.

I had a great experience at the route 40 Ashley! Right as I walked in, I was greeted warmly by one of the salesmen. Ayanfe listened attentively and helped me find exactly what I was looking for, I really appreciate Ayanfe Ajimatanrareje and all his help! I walked out a very happy customer. Will definitely recommend to my friends and family :)

We visited the store today at Catonsville and purchased some decor, Khaleel was very patient and helped us throughout the process. We are extremely happy with the purchase we made.

Walked into Ashley looking for furniture. Amber came to help just as we walked in. She was super quick and helpful to show us around and found us exactly what we wanted. Great customer service! Thank you!

I worked with Amber and Aleena were very patient and a very nice. Ashley Store have very good employees.

Hamad is doing great job. We got a good customer service

Wonderful experience. Hamad was superb! He listened and delivered. We were in and out with dining set and couch set in no time. Highly recommend

Khalil was great! Very knowledgeable and gave us all coupons available to receive the best price! He even let us jump on the cushions of the couch to show their durability! Great experience with him!

Very Very nice love his services excellent guy Very kind heart ❤️

Hamad and excited employee. He was very helpful and really help me pick out my furniture and got what I was looking for.

We had a great experience here and Khalil was very helpful with my purchase

Amber was great and super helpful.

The experience eas smooth. Hamad was very friendly and answered all our questions. He was very courteous and friendly. Very good service.

Good job

Jay was a great salesman, very helpful. I will give him 10 ⭐

Hamad was great. He knew all about the products he was very knowledgeable professional and personable. He knows the furniture well and saved us a lot of time. He basically put rooms together for us. We will definitely be back. Looking for Hamad in our next adventure. Thank you so much.

Excellent experience with Leigh. Very helpful.

Hamad was so good! He helped us out so much!!

I really like my shopping experience here at your location. Hamad was able to show me what I found online in the store and explained everything in detail.

Great service. Let us take our time and make the best decision. Highly recommend.

Hamaad was very courteous and extremely today helping us through the buying service

Leigh at Ashley Furniture.

I have shopped with them several times, and every time, I have had a great experience. They have a salesperson named "Leigh". This guy is awesome, friendly, and customer-oriented. Highly recommend this sales person.

Mr Hamad was professional and courteous, would recommend using him when you visit.

Hamad was great. He knows his stuff. Was very helpful. Add provided great service. He even remembered us from when we visited the store a few weeks ago!

Hubby and I went to Ashley's in Catonsville and had an amazing experience with Leigh. Not only was he attentive he was knowledgeable on store inventory and products. He was not aggressive or pushy. He moved at our pace. He made us feel like his goal was to satisfy us. If you are looking for quality service with an amazing attitude, go to Ashley's and ask for Leigh. We will be coming back! Thanks for making customer service matter!

Hamad provides an excellent customer service to me and wife during our visits to your location in Catonsville Maryland. He remains professional throughout our time at the office.

Jay was very professional

Jay was very professional and helpful.

Khaleelullah Nazhand he was awesome did a wonderful job

Hamad gave us outstanding service. He was able to direct us to items that fit our furniture needs and price points. His customer service skills are wonderful. Look forward to working with him in the future.

My customer service rep, Amber, was extremely helpful and fun to work with. She was patient and explained every detail. Waleed made sure everything was finalized. I appreciate the superior service provided at the Rt 40 west location. Thanks Ashley Furniture you are truly the best!!!

Hamad was excellent with his salesman skills! Very patient and knowledgeable! More importantly he was kind, helpful and respectful! Nice person overall!

Amber was fantastic and very knowledgeable. Highly recommended using her at this store!!

Khaleel and Chris made sure we had the absolute best price to fit our relocation. We Will be back for our future needs

Khaleelullah was extremely professional and helpful. His knowledge of his inventory led me to exact sectional I wanted.

Don't buy from this Ashley furniture. If you do, don't bother with the warranty. They won't actually cover it even though they say they will. Your order will be delayed. They never answer their phone or return calls. The furniture is JUNK. Do yourself a favor and spend a little extra on quality furniture. Whatever you buy from here will fall apart long before your 5 year warranty is up and then they won't cover it anyway.

Leigh helped me out very much. He was so patient and kept professional all through.❤️❤️❤️❤️❤️❤️❤️❤️. He is the best

Ed was so helpful and worked with all our needs!

Friendly and great service!

Hamad Al-wadi and Khaleelullah nazhand was very professional and kind. I got the best deal!

My sales lady Amber and Will the manager are the most courteous professional and personable people I really had mixed feelings about Ashley furniture but they turned my entire opinion around I will be back. Yes and Amen. Shalom. Charlii🐩🐩🐩 April 21 2024.

Amazing service Ed was super amazing make sure u look for him when getting your furniture.

Avoid this store at all costs! I purchased a sleeper Sofa through these guys that fell apart in 3 months, and this store then failed to honor the insurance/warrantee i purchased through them, then this location's manager threatened me and told me never to contact them again or else, I've never had a worse customer experience nor have I had a store manager physically threaten me like this before only to have their corporate customer service do nothing!!!!!!

Ed was great at finding what I needed in the store! No pressure sales employee, great service!

Ed was very professional friendly and got me the best deal as possible.

Telling everyone I know to NEVER do business with these scam artists. 1200 dollars for what we thought was a nice table and not even a year later the wood I warping and we’re being refused any warrantee. This won’t be your last one star. Everyone I know will take your rating down below 2 stars or I won’t be satisfied. On my way to call the BBB next

I received good customer service from Ed at the Catonsville store.

Hamad was the best! Got a mattress for a good price. Yay!

They were very helpful . Ed was very nice and professional. He basically showed me the entire store. Would definitely recommend

Edward was very helpful, he gave the required assistance and discount.

Ed Chris Tj and Loretta helped my family once again! I love your customer service hard work and dedication!!!

They were very knowledgeable, and helpful and understanding.

Edward was very informative and helped us make the perfect decision for our home !!! 10 out of 10 recommend

I’ve been looking in the market for a leather couch with power reclining. All I saw was way too expensive or too big. I happened to find one (Warnerton) that was perfect and moderately price and was able to take advantage of the sale they were having that weekend. The sales people were patience with me accommodating and friendly. I have gone to this location in the past and will use them again for other future furnishings.

Khaleelulah Nazhand help me out today great customer services they work with you definitely will be coming back rate it 5 stars ⭐️

Ed and Roni were pleasant and knowledgeable. Will be back

Five star

Khaleeullah greeted us since we walked in& constantly asking if we needed help& gave us many options! After seeing different option he helped us pick out our sofa& dining table for a good price!!! AWESOME guy!

Ed and the manager are the best.

Khaleelullah Nazhand, Waleed Monaye Spady was great and experienced

Khaleelullah nazhand was great 👍

Had a great salesman Hamad!

We bought a sofa at the store and Hamad gave us an excellent service! He helped us pick a right sofa for reasonable price.

Miss Aleena and Monaye was really helpful and they are very professional workers I really appreciate they a hard workers…

Ana is a good salesperson and was very helpful.

Excellent service by Ana at Catonsville. Good furniture at a good price with good service.

If I could give 0 stars I would. This is by far the WORSE Ashley’s I ever came across. They are very unprofessional and rude after they get your money. They made a mistake with delivering me the wrong color furniture that I paid $1300 for. They don’t take accountability for their wrong doing and try to blame everything on you. I ordered a tan couch from the showroom floor and they delivered a grey couch that wasn’t even on the showroom floor for display. how do you mess that up? It was THEIR mistake. so November 15th I was due for someone to come to my house to pick up the wrong grey furniture (love seat and couch)and deliver the tan couch that I purchased. The driver did not give me time to meet him and get my furniture taken away, before he pulled off I called him and he tells me oh I already left call and reschedule and pay another $150 fee. So I called the store in cantonville to address the issue and they never have an answer they talk in circles and always say let me have my manager call you back and they never call back. So I called corporate to address the issue and the manager at corporate was just as nasty and rude. All I wanted was the color couch that I paid for. I even was willing to pay again the reschedule fee just to get this couch out out my house and get the couch I originally picked out . The manager said she closed my ticket and was not sending me another driver and how it’s an even exchange and the couch is mines now. They don’t even work with you or care that you’re a paying customer. So now I’m stuck with a grey couch that wasn’t what I originally picked from the showroom floor at the store. They are evil and karma will hit them. Stay away from this store and beware if you want to be tricked and scammed out of your hard owned money. This Ashley is ghetto. Go where people have class and dignity with them.

Khaleel Nazhand was very helpful and was kind. Keep up the good work.

Had a great experience. They were very friendly, really took thier time to answer our questions, and gave us a great price. Would definitely recommend!

Very fast and efficient customer service. Kevin was a great help in finding the right purchases for us for our new home!

Great staff. The store has a beautiful display of furniture.

Helpful staff, great prices, and quick turn around times!

Friendly, honest, knowledgeable while looking and purchasing furniture

Ayanfe took excellent care of us while we were at the store and make sure we were good the whole time

**BEWARE** If you're even considering buying furniture from this store, I strongly suggest reading this review and checking out the Better Business Bureau website reviews. I made the mistake of buying a sofa bed on November 6th, which arrived at my home today- a full month later on December 6th. But that's not even the worst part. The item delivered was the wrong piece of furniture! I called the store immediately and spoke to the manager (Will). He promised to call me back at noon to check if they had the couch in stock. However, he never did. Upon calling back, I was informed that he had already left for the day. The best is yet to come. When I explained the situation to Aleena Khan, the customer service representative, she blamed me. She explained that it was my fault that the order got messed up because I did not clearly articulate to the sales associate (Ana Rivera) that we wanted the sofa bed option. What??? "Of course I did. However, she was not even willing to consider the idea that THEY made the mistake. Now, I am stuck with a 30% "restocking fee" and no couch. For reference, the sofa bed couch cost $824, and they made a $250 mistake (30% of the cost) that I am paying for. DO NOT BUY ANYTHING FROM THIS FURNITURE STORE!!!!!

The customer service was not the best experience

Kevin was great! We bought a mattress from Ashley’s and he walked us through the process and was a great help!

They were helpful in finding me the bed frame I was looking for

Kevin was a great help.

Ed was very friendly and understanding. We looked at several stores and considered many options. The furniture at Ashley is equal to that of other stores in quality and price. We ultimately decided to buy from Ed. Thank you!

Trying to shop on the website, and failing. I've chosen 7 different items to look at as a result of my search with filters, and every one of them is out of stock. There is no option to not search for out of stock items, so I've just wasted my time. Do better with your website. I'll shop elsewhere - someplace that actually has things in stock.

Great experience literally from the moment I walked in the store to the moment I left. Special thanks to Kevin for being so knowledgeable and leading me to the purchase of my living room furniture!

Ed was very nice and quickly got us set up with the sectional we wanted. Overalls good experience.

I worked with Chris and Valli. They were patient and took all my requirements into consideration before suggesting options. Gave me great pricing too. Strongly recommend working with them

Do not buy the extended warranty that they Offer. Please save your money. It does not cover anything. Don’t fall for it.

Brian Donnelly was great! He is very professional and not pushy at all. Best customer service with him. The process was smooth with him.

Great place! Cool people. BRYAN WAS SO MUCH HELP! Thank you 😊

Ayanfe is the best man for the job

The sales rep at Ashley was very helpful. I was able to get exactly what I wanted.

Bryan was an amazing sell's person, he was so nice, and very informative. I will definitely come back to Ashley 's to do business with him

We purchased $3673 of furniture at Ashley’s Aug 25. The salesman Thaer promised us we would have it delivered by sept 15. We purchased this based on this delivery “promise” due to needing it for a special occasion on Sept 23. We asked to cancel it since we have not received it yet and they said it’s 30% of sale to cancel the order. We are extremely disappointed. The salesman was so assuring we would have it. I feel he totally lied to get the sale. We expressed how important it was to get it before the 23rd and they did not fulfill their promise. Very unresponsive as well.

These guys were nice and willing to negotiate to make a large sale. I even bought a warranty!

Marcus very good salesperson Check him out

Team was extremely helpful and polite. This is our second time buying furniture from them and again we feel as if no mistake was made.

A nice location with good prices. The customer service is great. I had an issue with an order due to me needing to cancel and they were able to work with me and didn’t give me a hard time. For that I’ll definitely be returning in the future for more furniture purchases.

Very disappointed in our purchase here. Bought a king size mattress and frame here. Their brand mattress. After being repeatedly upsold by the sales people we managed to convince them to look in our budget. Memory foam, felt fine for the 10 minutes or so we laid on it in the store. More than once we were assured by the sales associate and service people that we could return the mattress after 30 days for a full refund. I took off work for the delivery day. The truck no showed. I got no curtesy call or anything. Just a day of vacation burned. Rescheduled for a Saturday and it got delivered. We slept on the mattress for about 2-3 weeks and found that there was a great deal of sinking sagging into the mattress. Whoever is lighter (we are not especially large people) ends up on a slant towards the smaller person- this is a king size mattress. This mattress is not firm enough for us. I called the store to ask about refunds or exchanges. I was told at first that that shouldn't be a problem. Then when the customer service person got in contact with the regional manager suddenly this mattress wasn't covered for refunds or exchanges. He said we had 3 days to figure out if we wanted it not 30 days. How is it possible to figure out if a mattress is going to work for you in 3 days? We were guaranteed our money back before 30 days. It felt extremely scammish. All we could get was our delivery fee back for the missed delivery, and a $50 dollar (that's right you see it) discount on our purchase. Ive never dealt with such a shady company before. Buyers beware. I would have been happy to return this mattress for full price and use that towards a different mattress in store. Over all 0/5 starts. Only buy name brand there because this company will straight lie to you and steal your money while telling you there's nothing they can do about it and cant honor the return policy we were clearly told.

Friendly staff good service and excellent furniture

Brian gave us exceptional service and great options while looking for new couch and coffee table for our new home! Fantastic service We purchased and love our items.

Bryan was great and helped me find my new bed

Bryan was very helpful!

I bought a sectional and a dining table from here. I would like to thank Tavon and Will for the great customer service while listening to my requests. Great place, will be shopping here in the future again!

My experience was very well processed the guy i spoke with , matt really nice guy very patient because we did look through alot and he went the extra mile and took several different measurements for several different choices to makes sure we were sure and satisfied.

I had a great experience at Ashley's Furniture Bryan was the associate who helped us, he was accommodating proficient and knowledgeable and we ended up making a purchase due to his great advice and assistance.

If you could leave zero stars, I would. Tayyad came over to see what he could help with but was not actually wanting to help. The service we were given could only be compared to the sleeziest used car salesperson you could imagine. I don't know if he thought that there wouldn't be a big enough commission for him because of our ages or what. He was not interested in answering any questions or offering suggestions. We left as quickly as we could and went to Columbia where William was very pleasant to work with and didn't make us feel that we were an inconvenience. I suggest if you need anything, DO NOT GO HERE but to Ashley in Columbia instead. It will be a much better experience.

Kudos to our salesperson “Matt” who was extremely helpful, knowledgeable, and pleasant to work with. I would recommend Matt for all your Ashley furniture needs. Our living room set arrived in less time than anticipated. Everything was delivered in perfect condition. Set up was quick and efficient. Very happy with our purchase!

Ashley furniture is the WORST furniture buying experience my husband and I have ever had. We spent nearly 8K on furniture in Nov. of 2022. Putting aside the fact that it took 3 months for our furniture to arrive, when it finally arrived on Feb. 8, 2023. I noticed a manufactures sticker on one of our couches. I peeled it off and there was a huge hole in the couch. I approached the driver who was still in our home, and asked him if he would take that piece of our sectional back and he said that would not be necessary as it would leave our couch missing a piece and instead he would take pictures, which he did, report it and that Ashley’s would be in touch with a replacement piece. Fast forward to later that day, we called our local store let them know what had happened and they explained they could not do anything at the store level but could email the service center. They asked us to email them with photos which we did immediately. After 48 hours we had not heard back so we called again, the store told us they had not heard back and advised they can’t call the service center and only communicate via email. They advised we call the service center. We then called they service center and again explained our story and we’re asked to send photos, which we did. Since that day Feb. 8th we have been on the phone daily with the store and the service center with zero resolution and no responses to our complaints or the fact that we had a couch delivered with a whole. We spent $8K at this store and it offers ZERO customer service, no communication, no managers to speak with and worst of all damaged furniture. What an incredible disappointment for such a large company that claims to produce excellent furniture. DO NOT SHOP HERE. Because if you ever run into an issue you will get no help from your local store and they have no corporate office to assist. An absolute nightmare. We are still stuck with a coach that has a huge hole in it and zero assistance from The store, customer care or anyone on Facebook.

My husband and I went to Ashley Furniture on Saturday February 18, 2023. The Gentleman named Will assisted us and it was a professional and friendly experience. Will was very detailed oriented, and helped us through the entire process. We got a very nice sofa set. We appreciate Will. He then directed us to Pamela at the desk, and she was welcoming, informative, and cordial. Pamela was professional, as well as kind. Thanks Ashley Furniture. You did good.

CUSTOMER SERVICE WAS GREAT

I would highly recommend shopping here. I was assisted by Hayel who was so helpful, insightful and very knowledgeable about the products. Hayel was very patient and answered all questions in a professional manner. I would recommend asking for his assistance.

THE WORST IF YOU DECIDE CANCEL YOUR ORDER YOU HAVE TO PAY %!!!! BECAUSE THEY DON'T KEEP THE DELIVERY DATE AND DON'T GIVE YOU A DUE DATE. IM OUT SOFA FOR CHRISTMAS. WHEN THEY TOLD YOU, WILL BE DELIVERED MIDDLE DIC NOW IS MIDDLE JAN "NOT SURE" "PROBABLY" , SUCH A TRASH!!!!!

Overrated place for furniture..

Da’Onna was super helpful to us getting a bedroom set and mattress! Great service

I had a very positive experience with Pamala. She is very friendly and professional. She answered all of my questions, she returned my call as promised and she is definitely an asset for that store and company. I definitely appreciated the service I received from her.

I came into the store today looking for help, their CSR lady helped me a lot with a lot of things, her name is Pam. She deserve the 5 stars 👍👍

Absolutely the best furniture purchase experince.. Syed was extremely patient and he listened to what I wanted before trying to sell me a product. I came to look and browse. However I purchase 2 sofas.it estate, and 2 king mattresses. Even the Customer Service Reps Pam and Aleena were very professional. I a.m now an Ashley teamsters.

Matt,Mikell, and Pam did a great job. Gots lots new furniture

I went to my buy a sofa and mr. Khaleelullah was very sweet and kind and most very helpful ☺️ …

I purchased there in 2017. The sales person was great. But she didn't stay long and was in sales for some time based on our conversation. Well I paid for one of those furniture demage coverage, it I didn't use it I would get my credit back. We'll must be the fine fine print that it can only be used in the store. No one line purchases or as I was told you just lose your money after 30 days. Now I don't need another lamp or a picture. And items that I found are truly over priced at Ashley can get them at big box store for much cheaper. So never get the so call protection plan even if i had to use it they don't make my furniture anymore. A real rip off and horrible customer service. They could even give me the name if the CEO and clueless on district manger. So I found a face book space were peaple are sharing horror stories. Poor customer service and cheaply made furniture that is falling apart, with photos. never get thethe iand lamps. What I found said is that there is no customer services at all. I even found

Great customer service from Dooley

Stopped in the store yesterday to look for a living room set. The salesperson who came up to me, as well as someone identified as the manager, were unable to answer simple questions about furniture dimensions and what models were on the floor for me to look at. Turns out, this store is not part of Ashley corporate but independently owned. Did not buy here and went down the road and purchased from Gavigan's.

Nate gave us amazing service and an amazing quality sectional for a fantastic price!

Nate greeted me at the door with a friendly smile. The piece I originally loved could not fit my space so, he offered an alternative that was absolutely perfect! Not to mention more affordable for me. Great experience! I will definitely be back in the future. Five years ago, I wrote this store off and vowed to never come Back because of the salesperson attitude! Today Nate changed that!!

They have the worst customer service representatives just save your self the stress

Nate was amazing today with helping me find my mattress and living room furniture ! He was nothing short of Amazing! I will be coming back

So, I was looking for furniture for my new apartment and decided to stop by Ashely's. A sales rep named Jay helped me out. I found everything I needed and was provided exceptional customer service... definitely would shop there again.

Went in nervous, but needing to furnish my new apartment. Nate Was my sales man and he was very attentive and helped me match all the items for my bedroom and living room. Unfortunately they were not able to help me so I went to price busters instead and got everything I needed and more. Everything came in less than a week where as Ashley’s said I would have had to wait 14 weeks.

I love this location the nice young lady Tatyana I think that’s her name. She really helped us with deciding . She was patient with us and very friendly:) wish more sales associates were like that . Can’t wait to receive our new furniture. So thanks to the young lady Tatyana were so excited.

I purchased Furniture on Nov 18th and was told at the time of purchase that all items were in stock. The receipt stated 8 to 12 weeks, which I understood given the current COVID delivery times. Upon the end of 12 weeks I went back to the store which I still had not received the items purchased. I noticed on the website the items were now at a sale price 300 dollars less, and I was told by store associates that per the policy I wouldn't be able to receive the discounted price. The store associates then proceeded to show me my order which had a couch of a totally different color than what I ordered. After being argumentative the sales person I dealt with was able to rectify that I was correct. The store associates were argumentative and not accommodating. I will never shop here ever again they have horrible customer service 😒 I got a refund for the couch and I'm still waiting on bed and dining table.

I went to this shop for “just lookin”. But the crew over there were very helpful and nice, and I end up buying. Hayel the tall guy over there was very helpful and understanding. While I was there on of the ladies who work there found a baby fox in the parking lot. She took it to the vet because it was injured. I think her name is Tatyana.Such a great lady. This is the baby fox in the pic.

I was very pleased with Tatyana's customer service and her pleasant personality. I recommend allowing her to assist with your furniture needs. I can't wait to allow her to assist me in shopping for my new dining room set.

Nice store.. great custmoer service.. highly recommend the lady Knicoal for help!

So I ordered my furniture January 2nd and and it came January the 27th I was very pleased with the service and how I was help I was greeted and help by the young lady named Knicoal she was very nice and pretty I appreciate her services

Tatyana was very assertive with helping me and my partner find a comfortable couch for a STEAL! I CANT WAIT FOR IT TO COME IN!!!

I had tatyana and she was very respectful and worked hard to suit my needs. She found me and my wife a beautiful sofa for a very affordable price. I will definitely be coming back for more of my homes furniture needs.

I ordered my furniture and was told it would take 6-12 weeks . I checked every few weeks on when it will be delivered they kept changing the date and told me if it would be after my delivery date they will offer me good compensation. I got my delivery yesterday after 5 months and when i called for compensation they told me we gave you a big discount when you ordered so we cant offer anything. they lied to me for 20 weeks they never planned to offer anything. terrible customer service .

(Translated by Google) We are newly moved to Catonsville so these days we are looking for dining and drawing room sets. The variety is excellent but above economical prices because of various brands. We recently moved to Catonsville so these days we are looking for dining room and lounge sets. The variety is excellent but above cheap prices due to several brands. (Original) We are newly moved to Catonsville so these days we are looking for dining and drawing room sets. The variety is excellent but above economical prices because of various brands. Nos mudamos recientemente a Catonsville, por lo que en estos días estamos buscando juegos de comedor y salón. La variedad es excelente pero por encima de los precios económicos debido a varias marcas.

If you want your furniture in about six months, then shop at this store… If you want it any sooner, then don’t try to shop here. They’ll tell you an estimated delivery date, provide no updates, and if you call to inquire they just tell you “next month....next month” every time. Complete ridiculousness.

The online purchase process went pretty well. The only issue I have is when I went to the store to see the product before purchasing it online. The salesman wasn't very helpful in getting a power cord for the recliner. He actually said there wasn't one available. I was about to leave the store before I decided to use the cord from another recliner. My plan was to buy the chair at the store but after that experience, I decided to buy it online. I didn't want that store or salesman to get credit for my purchase. Also that salesman and his manager told me the sales price ended that day, however the following day it was still on sale and a price drop of $37.

New update ! We are now at 14 weeks since ordering I was told 2 weeks ago it will be in end of November beginning of December …. Of course I call back and some how now it’s end of December beginning of January ….. guy on the phone says you should probably cancel your order …. So I’ve waited 14 weeks received 3 different times it will come in yet nothing yet and no offer for compensation or anything. The worst part about it I know 2 others who have ordered the same couch from a different location and received they’re orders already this is crazy. I placed an order 10 weeks ago I was told it would take 8-12 weeks. The salesman told me even though it’s saying that it will be sooner I can assure you that. when I called a month ago they said it’s coming in next week. I decided to call again and get an update and now they are saying another 3 weeks . This is past the 12 week window with a lot of run around and no help this is ridiculous. I asked for compensation they said only after delivery can we do that ? How does that make sense they took my money gave me a ton of run around and aren’t even offering to compensate me. I don’t recommend this place at all it’s been a nightmare. I am left with no couch . No compensation . Just run around

I still haven’t received my furniture yet it’s been over 12 weeks. there’s no communication about my delivery it’s way overdue. Update January 4, 2022 it’s been five months still no furniture no one call and I’m still waiting I will not be ordering from this company ever again I contact them and gave my information and still they haven’t contacted me.

Bought a tv stand, and the guy told us it was solid wood but it turned out not.

The sales representative Ola was very nice and helpful. However, outside of that, working with Ashley Furniture has been a complete NIGHTMARE! My husband and I attempted to make a simple return a few days after a purchase and they kept giving us the run around about getting someone to pick up our return. They kept promising to return our calls but never did and we had to keep calling them for updates. None of the staff ever remembered the status of our issue each time that we called. Ultimately, we were promised a refund to our account since they can’t seem to accept our return, but when we called again we were informed that we’re getting a store gift card that has yet to arrive. We will never be shopping with them again so we definitely have no need for the gift card..

DO NOT SHOP AT THE CATONSVILLE STORE. I have been since June trying to get my furniture. It wasn’t until I persisted for a status that I had to finally cancel the order and get my money back. At first they told me they would have to charge me a 10% restocking fee on furniture they never could produce. Then I was told that I was outside of the timeline and they would not charge me. Then the credit card I used I had to be canceled due to fraudulent charges I no longer have. And first I was told by a representative they would take the information confirming that from the bank over the phone. Then I was told in this age of Covid I have to get a letter signed by the bank indicating I got a new card. I asked for a check and they do not reimburse by check. Wish me luck. I asked myself so long as I get my money back why is it important to Ashley Furniture for me to prove I got a new card. Take your business somewhere else or if you decide to do business with them prepare yourself

ZERO STAR !!!!!!!! Never ever go to Ashley store, these people and their customer service is pathetic, I placed my order in June and they asked me to pay full amount in order to receive the furniture in 8 to 12 weeks, and it was a BIG BIG BIG lie, they never delivered my furniture, it's been 5 months and my house is still empty.. They never called me to inform about this inconvenience and never gave me any satisfied customer service. So I went to the store to talk to the manager and as usual the Manger never showed up, and they just gave me my money back after 5 months. So disappointed!!

Bought my accent chair and dining set from here! The sales agents are very polite but not pushy. Great shopping experience!

Don't even waste your time here. We bought a complete living room set in the beginning of June 2021. It's still not here. The first time I called in August, they said it would be here on the 31st. Then, I called Sept. 1, and they said it would be here on the 14th. No explanations, no information, nothing, and bordering on rude when they said they had a paper I had initialed that said 16 weeks for delivery, and I asked them if I had initialed it, then why didn't I have a copy of said paper, cos all my paperwork says 12 weeks? No response :-P 16 weeks later, I decide to call the store and ask for a refund. No answer. I try half an hour later, and let it ring for 2 minutes. No answer. This is during normal business hours around 10-12. I get frustrated and call customer service (And Ashley furniture doesn't make it easy to FIND that main number...just sayin'.) and I spoke to a great CSR named Taylor in Brandywine, who was able to give me information about my order, and when the last few pieces were expected in, and the dates of upcoming shipments of the missing pieces in my order. The Catonsville store has access to that information. Why couldn't they do that when I asked? Because I spoke to her, I decided not to cancel the order, and Catonsville is lucky in that regard. But not setting foot in THAT store again.

Wonderful Staff.

Very friendly staff

The worst store on the planet!!!!!! It appears that they outsource their deliveries to a "third party vendor". The issue is that this vendors doesn't meet the same professional that I received when I purchased my bedroom set . The furniture was purchased 0n 18 Aug.2021 . Now on the date that the delivery was shipped, I noted that the driver parked on the business property two doors away a never made an attempted to check to see the address where he was. My guess we are a business , and because it was a bedroom set the driver was probably confused. But the driver should had confirmed the location but instead they leave while I'm attempting to yell and wave to get there attention and just leave without delivering my furniture. Now I have to wait for a later date to get my shipment. No to mention, "Don't Ask for a refund, they will threaten keep 30% of your money. they even proposed charging me another delivery charge!!!! How about that for customer service. I found out that the driver side no one answered upon their arrival, Well I guess not if you are at the wrong place. Oh by the way my address is clearly marked on the mailbox, the drive stated he took a picture of the door so he could prove the delivery was made . Again they should have payed some attention to me yelling and waving at them. In closing, their third party delivery company should keep close to the professional standards of both Regency/ Ashely

Good quality furniture but sadly its takes a long time for the furniture to arrived. Purchased in May and still waiting for furniture to arrive.

Average selection. The store is said to be divided by style, but lacks distinction.

Don't fall for discounts the prices are already inflated by almost double The designs and ergonomics of furniture is off.

I was able to find to find the furniture I wanted, and had an entertaining visit because of the customer service provided by Aleena. I would come here again for other purchases.

One of the more impressive furniture stores within the Catonsville area. The customer service was great, I went in looking for a new couch and Ms.Aleena was able to accommodate all of our wishes and we left the store happy.

Great customer service! I worked with Aleena and she was very nice and patient and helped me find everything I was looking for. Definitely coming back for other purchases.

My experience here was very awesome because of Aleena especially. It was my first time shopping for furniture and she helped me a lot:)

Minus zero customer service skill.

India and Tatyana at the Ashley home store at Catonsville gave excellent customer service, very nice, patient and gave option in design. It was so easy to make a choice. Thank you.

I did get a nice serves with Aleena, she did a great job helping looking for a bed, i hope i will came back for more.

Great customer service friendly employees, Mr Eddie was a excellent salesman. Very courteous, and respectful to my needs. Keep up the great work.

Very good and helpful team. I just wish the process was a little faster. It took us about two hours to complete the purchase; however, we were buying three different sets.

After visiting several furniture stores in the region, Ashley Furniture had the best selection and pricing for what we were looking for. The sales and administrative staff were helpful and willing to work within our budget throughout the process. Highly recommend.

Nice selection of furniture , though pricey ... currently a big discount offered - however what we were looking at would not be available for 4-16 weeks ... everyone was helpful

My initial visit went fairly well. The second visit to finalize the sale was not good at all. The sales lady whose name is Hope, was suppose to meet me there to complete the sale (it was her day off and I was willing to reschedule but she was adamant on meeting me that Wednesday) but she never showed up. She never called to cancel the appointment nor did she attempt to notify me that she could not make it. She did not call the store to see if I showed up, which I did, and I waited almost an hour for her to show before I left. I ended up going to Ashley's in Columbia where I was greeted by a terrific salesman whose name is Eric and he assisted me with my new purchase and all is well. Just waiting on the arrival of my new merchandise. Thank you Eric for a job well done and, excellent customer service.

Update: Went back after my vacation to get my refund and was charged STILL charged the $89 delivery fee despite then not delivering the couch I purchased. In addition to $288 "restocking fee" for the couch I WANTED. I would not recommend this store. Fine in store purchasing experience. Everything after was awful. Purchased my couch in March 2021. It was set to be delivered on June 23, 2021. When my time window was confirmed I had the couch I'd been using moved out. The couch did come during the time window on the 23rd. When it arrived, The delivery people measured the door frames and the exterior of the packaging of the couch and shook their head and would not bring it in. It was a loveseat, I was told by my sales rep at Gavigan's Furniture up the street, that any loveseat should be able to get through a 29-inch door because you can turn it to its side and turn it different angles. I was trying to explain this to the delivery people but they did not speak English. They took the couch and left. I spoke to Ashley about it they were trying to come up with replacements but nothing panned out. They said I had to come into the office to get a refund. I left my house at 7:00 p.m. because I was extremely busy to go get a refund and they said they could not issue me a refund for 72 hours, and at that time I would have to come in. I am going on vacation. So basically at the end of the day I spent $1,400 in March, I currently have no couch, I also don't have a refund, and I have to be inconvenienced further after my vacation in order to get my money back. I went up the street and got a couch 10 minutes after leaving the store that was in stock and can be delivered in 12 days. I would never purchase anything from Ashley furniture again. Very unaccommodating, not helpful at all, terrible experience.

I really had a bad experience with them first of all I order a coffee table it was supposed to deliver in 4- 6 week but it took them 3 to 4 month still not delivered then finally I went to their store and chose one of the sample in the floor bc I wasn’t getting the one that I order bc their excuse that it is out of stock now. Why they couldn’t tell me when I ordered it??? They have very poor service . So the sample I chose the person deliberately scratched it while delivering. My experience is really bad. This is my last time purchasing anything from them.

I was on the search for a couch and stopped here. They had a decent selection. Hope was my sales advisor and helped me on my search. Hope was very helpful and showed me pieces within my budget. I did notice that other sales advisors were sitting at desks and when you walked by none of them would even look up and smile or say hi. That is the first and only store that I have had that experience. I am looking forward to receiving pe new couch! Thank you, Ashley furniture

I loved the prices also the furniture is made out of good material

Certain staff don't know there job.

DO NOT BUY from Ashley HomeStore. They are the worst of worst. We purchased items from them back in early March -- still no furniture, we've been told lie after lie and keep getting "delayed" -- Customer service is beyond awful and trying to get ahold of anyone on the phone is nearly impossible. The lack of competency and straight carelessness is beyond infuriating. They clearly DO NOT CARE about you as a customer. Save yourself the trouble and do not purchase from them.

The guy who was working with me was nice and explained everything. However (becareful) they put lower price on display and put higher price on the system. Manager was unable to work with. I ll take business to elsewhere thank you. Calculate the price yourself on your phone to double check ✔

Zero should be an option. This is the cheapest and most poorly manufactured furniture you will ever spend money on and they have poor customer service. Do not waste your time, enegery, or hard earned money. Save up and go someplace else. We regret spending all our money in there everyday we sit on teh one side of our couch since we cant sit on our broken chaise ( see photo).

Do not purchase furniture from this particular store. They are eager to help you when you come into the store to purchase furniture, but as soon as they have your money, they really do not care about you. I purchased furniture from them back in January 2021 and was told that the furniture would be delivered by the end of March due to the pandemic, March came and went, still no furniture. I had to call them to ask about the furniture, each time I called it was one lie after another. They kept switching the dates back. Finally when it was time for me to be able to get my full refund, the furniture magically appeared and it was ready for delivery, minus one item. So they delivered my furniture, only for it to be damaged. I called the store and spoke with two different people, the first guy I spoke with, act as if he was ready to get off and didn’t really care that my furniture was damaged. He was no helped at all. Then I called the next day, spoke with another person, Alaine, I think that’s how to spell her name, she was very nasty and rude. She acted as if she didn’t care at all about me being upset about my furniture being damaged. I guess being that it wasn’t her furniture, she could care less. When I asked to speak with the manager, she lied and said the manager was not there and said his name was Robert. I asked when would the manager be back in she said Friday. I’m not sure if she gave me the correct manager name but I will be sure to reach back out to them on Friday to see. The only question I asked if they could come and pick up the damaged item, she said that it would be $150.00 charged fee for them to pick up something they damaged, then she got real nasty real quick. I asked for the corporate number and thanked her and ended the call. Unacceptable! I was not going to go back with someone who lacks customer service skills. I will never purchase anything else from this Ashley Furniture store.

My husband and I have been shopping for furniture for the past 5 months, trying to find the ones we really liked at a great deal. We went to pretty much all of the big furniture stores in the area, Havertys, La-Z-Boy, Marlo, Regency, Value City, etc... only to find ourselves disappointed or pressured to buy something. The staff members at this Ashley furniture store are SUPER friendly and helpful, and no one pressured us to make a decision right there and then. This made us WANT to buy something. We purchased a sectionals sofa, a cocktail table, and a bench, and the staff helped us get a great discount. We stayed a little after store closing time to complete our purchase, and everyone remained helpful and kind until the end. Although we need to wait 8-12 weeks to get my furniture, which I will update my review again when we receive our items, we are very satisfied with the overall experience so far! I would definitely recommend this store to anyone who wants to buy the furniture they like at a great deal.

I went to this store and we bought some on sale recliners in October 2020. Was crazy, but figured because of the pandemic, we didn’t receive them until about end of December/early July. Their service at the store was fine, but every time I’ve called in to the store, I’ve been kinda unimpressed. Once I was put on hold, waiting for someone to pick up, and when they picked up, they didn’t say a word, then just hung up on me. It is now May 2021 and I need to deal with a warranty I have on the chairs and I have called 4 times and the phone just keeps ringing. I spoke to someone once that asked me to hold and never got back to me. I was on hold for so long that I was told to leave a voicemail or call back later by an automated message. I understand customer service is a difficult and thankless job, but consistently this store is downright terrible when you call in to speak to someone.

There was a matter that I needed to solve pertaining to the mattress that I bought. The person that I spoke with name is Shane his custermer service was impeccable, It's very refreshing.

Now that's how customer service is done professionally above and beyond.

Ashley Furniture in Catonsville is horrible, do not spend your money there. I ordered furniture 10/25/2020 and as of 03/29/2021 I still had not receive the furniture. They don't communicate with you at all. I had to keep calling because the date keep changing. The store manager Victor is a poor excuse of a manager not empathy or compassion shown what so ever but proceeded to tell me he us waiting for furniture too. I ended up canceling the order, called what was suppose to be the corporate office I spoke to Chris on 03/29/21 he stated that he was emailing his manager and the district manager would get back to me and if I didn't hear back by 4pm on 03/31/21 to call back. I called and spoke to a young lady I belive her name was Taneka (I am not too sure but I know her name began with T). She proceeded to tell me that a manager not going to call me back because the order was canceled and I would not be getting any type of compensation. I never asked for any compensation.

Mohammed was great! He took the time and really knew his products and made me feel very comfortable with my future purchases!

Excellent service. My sales guy Muhammad at Catonsville was very helpful. We had time constraints and specific furniture and he came through.

Ok

Nice place to shop for furniture. Saw an item on line and went in to see it in person. Bought it on the spot. Delivery and assembly in 5 days. You can't get that on line!

Terrible service. will. never. purchase. here. again.

This is the worst company to deal with i have spent over 5k with them back in September and im still waiting on my kitchen set every time they tell me a day i call them and they say it got extended for another week please go send your money somewhere else that will probably give you better customer service and not be rude like the managers and will probably get you furniture in time not just give excuses about covic.

Have to wait on furniture, not have same week delivery.

Excellent customer service from Dante Waul. He turned a chaotic situation around and brought smiles to our faces. Very clam and respectful. Good Job!

Thus branch has very nice items and great customer experience, recommend this place.

They do not want to honor their protection plan.

If I could rate them accurately, it would be a zero, point zero 0.0. Worst ever

It is just fine. Nothing fancy. You don’t have much options on fabrics. Pricing is above average.

Furniture selection

Best Ashley furniture store. Great prices and great staff

My husband and I were looking for a comfy couch and went to Ashley Furniture. The selection was wonderful and the prices were great-it helped that we went during a sale. I was very impressed with our sales person, Jim Craumer. He let us look around without any pressure and was able to answer all of our questions. It was such a pleasure shopping because Jim helped without pushing us into an expensive model. I normally do not like talking with sales people because for the high pressure and their need to make a sale. Jim Craumer was not like that at all. Thanks for the wonderful experience and we can't wait to get the couch!!!

Very classic place, nice pe5

Helpful sales staff. I didn't find anything that I liked.

Easiest place to go to buy furniture. Really helpful and tolerant of my two little demons that tagged along for the trip. I would recommend that you come to this location for furniture needs

Big beautiful store, nicely laid out so you can walk through and enjoy your shopping experience. I will say though that this is one of the less impressive Ashley Furniture Stores I have been to. The furniture stock looks like nothing new had been brought in for quite a while. We visited in August 2020 and was super disappointed. I don't know if it's the Pandemic that has affected this store so badly, but they are badly in need of a refresh. They need new stock. I also didn't find what I was looking for so there's that. Good natural light coming in the front of the store though. And fairly decent pieces of furniture albeit dated.

Fast and friendly! Great furniture. Stylish and sturdy.

Very little customization. I like modern style furnishings. They didn't have much.

I was I store yesterday to buy a set bed and the girls who works in the front the really professionals a very patient specially I don’t know if I pronounce well her name mundi was so patient with coustmer they were helpful.

Mr. Jim Craumer! Thanks for all your help! It has made my husband and I renovations much easier! Prices, selection and availability were perfect! Thanks again.

Had a pleasant experience at Ashley Furniture! Alec Rossiter was friendly, professional, and allowed me the opportunity to take my time roaming about the store. He provided excellent customer service and l am excited about my purchase.

Finding the component that needed replacing was not at all difficult. The lady at Ashley Home repair parts is knowlegeable and kind. However, the part has to be ordered and paid for in person on site at the Ashley furniture store. Not only that, the part cannot be delivered to my residence, but to the Ashley store where I again have to go to pick it up even after having paid a high delivery price to the store. I order many items on line that have relatively low delivery fees or none at all and the items are delivered to my home. The above is why so many stars are deducted as I rate the Ashley Home Furniture's less than great replacement furniture parts service.

Nice prices

Had a great experience with Eddie and his trainee D’Angelo. They helped me so much that I ended up buying 2 more sets for my house .

Quinton was wonderful. He was informative and has the a positive can do attitude.

HORRIBLE SERVICE!!! DO NOT BUY FROM THIS STORE. They will promise you one thing, and then deliver on another. They don't tell you the fine print when you order.

We were greeted at the door by J.O, our sales consultant! He is fantastic! He answered every one of our questions with confidence! J.O. is a man of his word & got us the best deal! We love Ashley Home Store & love J.O!!!! Our new home will be beautiful!

Jordan, Sales Associates and Aleena, Customer Service was very professional and went the extra mile to have me satisfied.....and we left with a smile. I will definitely have family, friends and staff come to this establishment!

My sales rep Jordan was EXCELLENT. He was very personable & polite. He showed me various selections and helped me make a GREAT purchase!!

Quinton was a great help

Quinton was super helpful!

Great customer service!

Priced to high

Bought a couple of items from here. Very helpful staff!

Alec was very pleasant. I really appreciated his service.

J .O. Barcase was a great and professional Salesperson. He was polite, caring, and knowledgeable about the items. He is indeed worthy of praise. Thanks J. O.

I had a great experience shopping at this location the staff was very friendly and professional they help answering all my questions. Thanks to Dennis and asqa. I can’t wait to go back and shop for my New living room set. If you Want great service go to Catonsville Ashley

Loved the pricing. Love the customer service. They are truly nice and spent the time with us. Very lovely people and really enjoyed our time shopping.

Very friendly and helpful. Jordan was a GREAT sales person and Aqsa drew up the paper work swiftly

Great experience. JO is the man, great customer service and very knowledgeable about store products. Highly recommend him and the store!

Quinton Hill was wonderful! Honest, helpful and patient. He assisted us with measurements, style and gave different options, all while being pleasant and giving excellent customer service. We will definitely be back!

J.O Barcase: He has walked us through the store and handled us with a lot of respect. We appreciated the way he explained all questions we had until we came up with a decision to buy from this store. A great worker!

Quinton was very helpful & patient. He assisted and answered all of questions and concerns in a timely manner. Also, very confident and well spoken, I am a well satisfied customer & thank you!

Quenton and Asqa were excellent sales people. They were extremely friendly and knowledge and served all my wife and my needs. Will definitely be back!!

Quinton goes above and beyond to make the customer pleased as punch

he Did a great job helping us finding our pieces

If not for the courage of the fearless "J.O." this sale could have been lost. This sale could have been lost. Thank you to J.O. and Nimra for making our experience more enjoyable than it started out online. The human side worked this time . Thanks again!

Love this furniture store! Friendly customer service, great furniture selection and reasonable prices! We’ve purchased several pieces of furniture over the years. Exceptional customer service from beginning to end thanks to our salesperson J.O and clerk Aqsa! If you’re in need of furniture def go see J.O!

I really liked this store. I hate shopping for furniture but this store made me comfortable. They weren’t pushy and when I needed help narrowing down my choice the young man was very helpful. I will go back in the future. Great customer service.They were the fourth store I’d been in that day.

My family and i just left and we had a great time. Quinton was really knowledgeable and was a great help when it came to our family and our indecisiveness.

It took 6plus week to get kid bed. Just got it delivered and headboard is damage. Told another 2-6 weeks. Ridiculous

Jordan and Aleena are both fantastic and knowledgeable Ashley Furniture staff members. Jordan went above and beyond with helping us pick out our beautiful new pieces for our new home. Aleena and Jordan both worked well together to give us an awesome price for everything we purchased! I would definitely recommend this store to all my family and friends!!

I have never had such an AMAZING shopping experience! I was shopping for a mattress and boxspring for my wife who was about to have a procedure. The sales agent, Jordan was very knowledgeable about the product, and modeled for us how we could have the best possible solution for our sleep needs. We left with an affordable option that will allow for my wife to recover comfortably. Aqsa, when checking me out, realized that my warrant had printed erroneously, and that instead of 5 years, I was guaranteed 10. Thank you so much Ashley Furniture!

very bad service 02/6/2020

My experience was not a great experience coming in to the catonsville store the environment was not welcoming. Store manager was very unprofessional so I will never return to this location again!

Love there furniture will buy some from them soon. Went here with my aunt when she bought her furniture.

Embrace yourself before enter

I'd have to say it wasn't a very enjoyable experience. I felt very rushed the whole time which was very frustrating considering the amount of money I was spending. I was literally chasing him around the store to get to the registers. It was almost as if he was trying to push me out the door so he could make his next sale. I had to tell him to slow down so I could process everything. That to me is extremely unprofessional.This will be the last time I go to Ashley. I will be sure to pass on my experience to friends and family to not use that store or company.

Derin Belanger was our sales associate in the Columbia, Maryland store, and HE WAS SO AWESOME!!! He didn't sell us, he guided us and was real, open and honest. He made sure we were comfortable with our purchase. He didn't force us or try to convince us to make a purchase we were not comfortable with at all. He became like a friend. I think he did an awesome job with making us feel comfortable. H'asaani Boston worked quickly and efficiently to process us and ensuring that we were satisfied customers! Thanks Derin and H'asaani!!!

After recently moving to Maryland, I visited the Columbia, MD store in search of a Sleeper Sofa. After visiting multiple furniture stores, I have to say that the quality of help that I received from Kevin Caffrey (I believe that’s how you spell it) was top notch. I for one hate shopping and he was able to make the experience absolutely painless for me. Kevin was very knowledgeable of the merchandise and was able to help me find the perfect furniture for my bachelor pad. Also I have to say the customer service rep, Angelina, who handled the financing part for me was great. She was very articulate in explaining the financing process and made me comfortable with the decision that I made. Overall the experience was terrific and I look forward to making future purchases at this location...

I went for new living room furniture and had several stores to visit. Ashley was my first stop. I had a little problem with a salesperson. I was disappointed. I had money to spend and I came to buy. I was going to leave until someone else offered to assist me. I give 5 stars because I didn't have to go anywhere else. I was satisfied when I left.

I ordered complete bedroom sets for 2 kids, 2 sofas and an additional dresser. I was told the furniture will come in 2-4 weeks. It has been 8 weeks. I was not notified of the delay until I called to find out what was going on. I then had to pay additional money to borrow mattresses for my children until their furniture comes in. I am still waiting on the furniture I ordered and paid for !

I bought sofa with chase from Ashley furniture. Ask them for 100% lather and paid $4000. I had 5 year warranty also. After 3 years lather got pilled off from different areas, I contact them and i have been advised only stain covered by warranty, not lather pilled off. I felt so helpless and my sofa is look like $200 sofas now.. I strongly suggest make sure you got quality product from somewhere else. not from ASHLEY. DISAPPOINTED !!!!!

Extremely unhappy with our experience regarding delivery of our couch. We were told it would take 2-6 weeks to receive it. Ordered sectional Nov 13th, called a few days later by a woman in the store saying estimated delivery was Dec 12th. That date came and went and we heard nothing. We called and they said it would potentially be the next week. Heard from no one again and we called again on the 23rd. A woman said Jan 10th !! Which is 9 weeks since we ordered! Will not support this business again!

Do not buy your furniture from here. I went to Ashley home furniture store to make a big purchase on a couch that I want to keep for years. I invested over 2000 on a sectional couch . I purchased an extensive warranty which covers any incidentals that is good for 5 years after my manufacture warranty which is good for one year I’ve had my couch for a total of 4 months and for the past two months I have been going back and forth with their third party Maintenance service that is supposed to repair your couch this third-party service is only available on Fridays and one Saturday a month and can’t give you a timeframe of when they’ll be in your home until supposedly the day before two times I’ve had an appointment scheduled for the maintenance man to come look at the couch the first time they didn’t call me the day before and set up a time frame the second timeThe maintenance me and lied and said he had been to my house call my phone five times and knocked on my door numerous times I was home all day long this is not true once I Scheduled a third appointment to have the couch looked at And took off work again the maintenance man let me know that this was a manufacture defect and he would not be able to fix the couch the couch would have to be replaced then called back by Ashley furniture she wanted to set up a date to come pick up my couch to rebuild the inside. So not only did the maintenance man inform me that this is a manufacture defect ashley will not provide me with A new portion of my sectional after all the money I’ve spent headache I’ve went through with the third-party service department the lies I dealt with when the sales rep told me the couch he told me if anything was ever wrong with it they were fully replace any portion that didn’t meet company standards also that if I called my extended warranty Provider that I would be provided a free cleaning kit for my couch that also is not true please do not fall for the Maroge that their sales people try to sell you I would never do business with Ashley furniture again and unfortunately I’ll have a broken $2000 couch in my home for an extended period of time Because I trusted the name Ashley furniture

This was the best furniture shopping experience I’ve ever had! Big shout out to Zach and Kevin! They made me feel very comfortable with my purchase. Walking away a happy customer! I definitely recommend this location for your furniture needs!

I just visited the Ashley store on Baltimore National Pike. I asked about a Bar High Set. The salesman said they didn’t make these sets and walked away. Leaving me standing there, not knowing if I might be interested in anything else. As I made my way to the door, he said maybe I should go to Regency. I am still shocked at his dismissive demeanor. Won’t be back ever v

Salesman quinton hills was very helpful and very educated on his merchandise! I came out with more and spent less!

Walked into the store on Black Friday 2019, I could've counted on one hand how many customers were in the store, I got in walked around and no one greeted me, when I was ready for some assistance to purchase my chair, I had to go looking for an employee, one lady just looked at me, and the others at the table was debating who's up next, the guy who got me didn't even mentioned his name or any kind of information, I was asking all the questions. he only gave me a card after I brought that sofa. the customer service in that store was very bad and Ashley needs to address this.

Went to several stores and Ashley had the best selection of what we were looking for. Good prices and service. Jordan and Enshika were fantastic help.

(Translated by Google) they did not attend me (Original) No me atendieron

Customer Service was non existent. My girlfriend, two year old daughter and myself entered Ashley furniture and was not greeted or asked if we could be helped. Their were several people at the entrance. A woman came in directly after my family and I and she was greeted immediately. They asked her if there was anything she needed help with and so on. My family and proceeded to walk the whole store and still nobody came to ask if we needed help. One lady spoke barely but did not offer any assistance. We then finally went to the desk and spoke to a gentleman who appeared to be in charge and it wasn’t only until then when a Representative came over and offered assistance. When I told him nobody offered assistance the representative proceeded to tell me first that the lady has cancer and is a little slow these days and then proceeded to tell me the other women were managers and can’t assist anyone. These were the same women who offered assistance to the woman who came in directly behind me. We got approved for the dining room set online or we would not continued to do business. The service was awful.

I,Raymonda Fullard had the most memorable Furniture shopping experience at your Ashley HomeStore on Thursday, November 21,2019. Salesman Jordan Qassim greeted my daughter and I at the door as though we were special guest. He was extremely attentive but not overzealous. We were invited to try out as many couches as it would take until I found just the right one. I am very pleased with my selection. I only hope that it will fit well In my family room, smile. I became so excited that I forgot to take the measurements of this particular sofa and chaise. I recently relocated to Maryland from Northern California. Unfortunately, I wasn't able to move my favorite couch that I had purchased from Ashley HomeStore there. It was my plan to search for site once I got settled in. I'm grateful that a mailer invite arrive in the mail, it was right on time. Thank you very much! I appreciate your service, the quality of furnishings and will continue to patronize Ashley HomeStore. Sincerely, Raymonda Fullard

The sales people are really nice to work with. However the front office staff are rude and condescending. For some odd reason my phone number was not listed correctly and they were not able to reach me. It resulted in our delivery being delayed by more than 45 days. When we finally went to the store after being on the phone multiple times them they said when you sign you should have verified everything was correct. She was very insistent that it was my fault. May be I need glasses but they could have intimated me via post/email .

We had a great experience with Quinton and Aqsa. They were very kind and knowledgeable.

Tim Boyd was exceptional helping us with get a bed and mattress. Also Anshika was great helping us with get us a three year interest free financing. I definately will recommend this Ashley store.

Great deals, Great service! Timothy and Anshika helped us get exactly what we wanted and out the door fast!

Quinton Hill, excellent customer service, Aqsa knowledgeable in delivery information.

Had a great shopping experience, Aqsa and Quinton were super helpful!

my experience was very delightful. they were polite and helpful. i would recommend this store to everyone I know.. I appreciate the customer service... Aqsa and Jo

We came in for bedroom furniture, Tim and Aqsa were amazing and was able to get us additional discounts. Thank you so much!

Thank you for the best service Aqsa and Eddie!

Furniture looks very nice and the showroom is very well organized, excellent experience, I had the time to look around and got a very good guidance and assistance from the salesman, Eddie. and a very nice attention over the whole process.

Excellent customer service! Aqsa and Baha was wonderful. I experienced great customer service. KUDOS to both of you.

We bought couple of furniture from here, eddie and aqsa were really helpful.

Timothy and aqsa were great amazing for service received during visitation at catonsville Ashley furniture

Tim, Eddie and Aqsa are very professional and friendly. I enjoyed my experience with each of them.

Angelo and Neimra were nice and professional. Thanks

Eddie was very helpful and friendly along with asqua!

Came in looking for mattress said up front don't want tempurpedic and he takes us too the temperpedic mattresses We walked out

Thanks to Aqsa, Alec, and the whole team at Catonsville Ashley furniture for being so welcoming and accommodating while I was buying my bedroom set! If you want excellent customer service come to this location!

Purchasing a Bedroom Set for My Mommy for Her Birthday, Jordan our Salesman was extremely helpful and Pleasant! Aqsa our Customer Service Rep was also very Nice! Thank you Both! I will Be back...

Tim and Aqsa were terrific. Very pleasant furniture purchasing experience. Would definitely recommend. I will be returning.

Rani & Timothy were so helpful! Great all around experience. Tim was not pushy in anyway, but still pointed us into the right direction. 10/10 Would recommend.

Great experience dealing with Rani and Tim. Made buying quick and easy!

Great service! Very friendly and knowledgeable!

Great experience here!! Would highly recommend! Go see Rani or Timothy here at Catonsville Ashley’s furniture!

Great experience with Agsa and Mr. J O today!!!!!!!

Very friendly staff,would like to thank Timothy and Aqsa for the help,they made it very easy to make my decision

We bought living room furniture and a coffee table 2 months ago, sales people are nice but when you are buying furniture from them make sure their return or exchange policy, even on a future order return as they charge 10% restocking fees on the things they even don’t have in stock, it’s a franchise not a Ashley owned store, so be careful while making your final decision, also look around for some other furniture buying options. Make sure check delivery of your furniture before the driver leaves, delivery service is not responsible for any damages/marks, you forgot to check hence keep the damage furniture. Very tricky store policies, I hope that’s helps other people while making decision.

I had really good experience with store and employees. First of all the good thing about the store is they work to make us happy ! They are not typical salesmen! I got my bed , mattress for really good price . Mr. John helped me a lot to find a good mattress for a picky person ! It was a good experience! Hope to see you soon guys for living room set !

Aqsa and John were awesome!

Service was great and manager was very flexible. Staff made my buying experience worth the purchase.

I had a great experience shopping with Mr. John here at Ashley Furniture Store. He immediately gave me details about sales and was very kind with the final purchase. During check out Norma made the process easy and helpful. Ashley Furniture Homestore gets my vote.

Great experience very professional I love this store.John,Nimra

Tim and Nimra were both very friendly and helpful- I found an excellent deal on a few nice dining chairs for my apartment, and setting up the order was easy!

AQSA. Worked with Timothy Boyd. My husband and I have been looking for a bedroom set for more than two years. Timothy was extremely helpful and we found the perfect set for us, thanks to his help. We greatly appreciate it, and highly recommend him and this store!

I walked in and Jordan and Aqsa made my experience quick and easy. No hassle or unchanging. I would come back to shop in the future.

Look for Timothy and Aqsa!

Timothy Boyd was very knowledgeable and helpful in making a decision on which sofa Would work best for us. And Anshika made the paperwork and financing go without issue. Thanks for all your help.

Jordan was my salesperson and he was very helpful and the associate Aqua was courteous and polite. There prices and selection were very good.

Timothy was very helpful in picking our couch. Rani was also helpful in completing the purchase. I will be back!

Came in after buying from another store and immediately realized that I had made a mistake by buying the furniture at the other place. I decided to cancel my purchase at the other store. Let me tell you that Jo is beyond helpful and amazing. Did an amazing job at helping me pick the right pieces gave and me a great deal. Rani at the front desk was also super friendly and made the check out process super easy. Will definitely be recommending Ashley Furniture to all my friends and family. Thank you Jo and Rani for all your help, you guys are the BOMB!!!!!

Wonderful people working at this location helped me pick out a bunk bed set for my 7yr old daughter. Thanks Dennis and Aishah 😊 🙏🏽

Liked the services Eddie Aqsa is very good

Had a great experience buying the perfect mattress for my daughter with Timothy and Aishah. Highly recommend you go in and see them.

Great selection for furniture, awesome service. Thank you Mr Barcase & Ms Anishka for helping me pick a lovely piece for my living room

Great experience! Jordan was a great help! Really helped me get exactly what I needed with a great price. Rani was also great!

Had a great experience finding and getting the living room and dining room furniture I was looking for. Got amazing amounts of help for Jordan and Roni - customer service reps. Definitely Will buy from there again!!

Very friendly staff. Rani and Timothy were extremely helpful

Aqsa and J.O. were so friendly and incredibly helpful in helping me find furniture for my new home. Ashley furniture has always shown me great customer service and amazing prices!

Alec Rossiter and Aqua were both very helpful and friendly! Very happy with our purchase.

Jordan the sales associate and Nimra the office manager were awesome, they kept me under my budget for my dinette set. Thanks!

Aqsa & Waleed provided excellent customer service! Fast and easy and don’t bother you! Make it easy!

Aqsa, Angelo and J.O. were fantastic. Thanks!

Aqsa and Eddie Elahi of Catonsville were amazing. Would highly recommend them if you’re in the mood for excellent customer service.

Alec was very patient and very helpful. He was very accommodating. Norma was very nice. Thank you.

Timorty and Aishah wer e of tremendous help with friendly service that surpassed any that have seen in long time.

Timothy and Anshika were extremely helpful with helping us pick out our couch. They were able to help us find exactly what we wanted. They made it easy and were able to answer our questions when we weren’t exactly sure which pieces we wanted. They were also able to show us the image of the pieces that were not available in the store. We had a great experience and will be back!

Ms. Rani and Mr. Angelo were extremely helpful in our search for a new bedroom set. We have purchased our living room, dining room and bedroom sets from Ashley's. Very satisfied! Mr. & Mrs. Atkins

Customer service was very professional especially Aqsa and Eddie. It made my shopping experience relaxing and stress free.

Very nice place and very friendly staff. Aqsa and nimra provided me with great customer service. I would definitely come back.

Eddie and Aqsa were great,they help find the best Sofa.

BROUGHT FURNITURE FOR MY ENTIRE HOME.GOT IT DURING A SALE,AND PRICES WAS STILL EXPENSIVE.MY BED FELL APART,AND ASHLEY’S WON’T DO ANYTHING ABOUT IT. DON’T WASTE UR MONEY HIGH PRICE FURNITURE PRICE BUSTERS QUALITY.

I am very satisfied with the service that Jo and Aqsa gave.

Received great service and an amazing deal as well thanks to nimra and Alec!

We had wonderful experience with nimra and timothy we got a great deal it was amazing I'm really happy with my purchase

The sales associate-Jordan and the customer service-Nimra are awesome. Very helpful I love what I GOT!!

Aqsa and Timothy did an awesome job today assisting me with my purchase. I am very satisfied.

Timothy was awesome got in and out and a fair price. Rani showed us everything and broke down price so we knew what we were paying for each step.

Rani and Waleed great service and fast!

Great experience with DERIN BELANGER. He's an awesome salesman - not pushy, eager to help, and even moved furniture around the store to help us see different pairings. And when we needed help with financing, TIFFANY BUTANIS was extremely friendly and helpful. All around awesome.

I had a great experience purchasing a new bed with Timothy and Aqsa! They were really helpful explaining the best features and options for the bed so it can be a delightful, good night’s rest!!! (Thanks to Alec also for his help the day before!!!)

Reasonable prices. Was willing to work with me regarding pickup. Threw in the protection plan for no extra charge. Thanks Aqsa and Waleed!

Alec Rossiter & Aqsa excellent service!!

I had a wonderful customer experience with Eddie and Aqsa. The prices were exceptional and I walked out with a beautiful dining room set. I would recommend this location to family and friends!

Bought a bedroom set from Ashley Catonsville ( big mistake). Since it was out of stock, been waiting it to be delivered for a few weeks. Bedroom set came, yet the most important parts -the bed supports are missing! how great is that? And they are saying they are out of stock. I just don't get how it works? Called the store, of course, they don't have any information about it. Called the warehouse, same- no info. Who supposed to know the answers? They would have let me know that the most important parts of the bed are still out of stock, but instead they decided to sent the set without those parts. Now the bed set is here, yet I cannot use it. And most importantly, nobody is telling me when I will be receiving them. On top of that, the drawers on dressers are not sliding right. One corner sticking out and the other is not.

AQSA & Timothy Rod doing great job . Help us a lot in selecting the stuff

It was really a wonderful experience today. Waleed and Aisha were very helpful assisting my mom with buying furniture. Great customer service. Happy customer 🤗

We received excellent service today from Waleed and Aqsa tonight! Love the couch and dining room set they helped us with!

My family came just before they closed and we thought they would be exasperated but everyone was very helpful. Waleed, our rep, was very helpful and our finance manager Aisha helped us understand the financing down to the last red penny. Thank you Ashley furniture!

We stopped by Ashley furniture looking for a couch for our new apartment. This was the third store we stopped by. We thought we would just look around but they were having a great deal. Will (Walleed) answered all of our questions and made sure we were taken care of. We confirmed our measurements and came back to purchase a beautiful couch. At checkout Aishah was super knowledgeable and helpful. Definitely recommend this location. Great options and great customer service.

Aqsa and Angelo were very helpful and professional

We were very happy with how we were treated by Jordan and Aqsa. It was a pleasant experience dealing with Ashley.

Awesome salesman really please with service.

We got such a great deal! Angelo was very helpful and quick. He found us exactly what we needed. We were in and out with no problem. I’m very happy with their services.

Great service by Timothy and Aishah. Quick turnaround.

Dennis and Aqsa were great! Thank you for a great experience!

I had an extraordinary experience today shopping for a formal , but new style complete dining room set. I’ve been shopping for about a month and I found myself attracted to the new platinum look. They are plentiful in most large furniture discount stores, but I found them to be overpriced and of poor quality. I’m an older lady and used to fine furniture I walked into ASHLEY today and was met by a very pleasant Tim Boyd. I told him what I wanted. We walked around, and with his helped I spotted my dream dining room set in about 15 mins., plus it was on-sale for 1/2 price. Timothy made me very comforts and offered pricing which I was not aware of. A beautiful set of very good quality. We ventured on to the business desk to complete the transaction, where I met Ahisah, who was also very polite and professional. The whole process took about 45 minutes. An A-plus for both of them and a Definite 5 Stars to Ashley Furniture

Great place and Aishah and Tim were a pleasure working with fast transaction and great product

Tim and Aishah are awesome! They made the purchase process a breeze!!

Amazing experience in the store , staff was knowledgeable and very helpful, definitely gave us options according to what we were looking for. Definitely giving props to Dennis Holevas & Aqsa

Came during the Labor Day sales, and had a relatively pleasant experience in the store. The associate who helped us was really friendly, helpful, and knowledgeable, and did his best to meet our needs. When we decided we'd hold off and come back another day, the associate told us if we would just make the purchase he'd give us a special discount, a price we couldn't get anywhere else. Afterwards, I realized the prices we paid were actually much higher than the ones online on the Ashley's website. They also delayed the delivery of the furniture by several weeks after I was guaranteed by the associate that it would arrive within a certain timeframe. A little disappointed, but not a super bad experience overall.

Pushy know it all Salesman and bashed my President who is doing an awesome job at MAGA!!! We'd made the deal and when writing up the order and paying going over invoice he left out the main unit in which the purchase was for, the Chest and then got smart saying "he told us what we were getting," in which he did not and he blew the entire $2,000.00 purchase and the deal was CANCELLED right then and there because of his know it all sarcastic attitude and money was refunded. We got a much better deal at REGENCY FURNITURE much less than the $2000.00 and it INCLUDED the Chest Drawer AND DELIVERY AND SET UP. Got a blessing in disguise.

Wonderful experience. Salesman Zawar and office rep Nimra were great to work with. Will definitely shop again.

Timothy and Aqsa were great with assisting me with my purchase. I would come back here anytime.

Timothy Boyd & Aqsa were fantastic!!!!

Timothy and Aishah . We have wonder time with. Them very helpful. Thanks.

Quinton Hill was most helpful to My Wife and I,in selecting the perfect furniture for our home.I will be back later to purchase more and especially ask for Him.Thank You

Great experience at Ashley Furniture. Timothy and Aqsa were super helpful with the transaction!

Timothy and Anshika were both very helpful in making our shopping experience easy

Managed to buy a bed and mattress for my first apartment nice and easy with the help of Timothy and Anshika.

Nice furnature and great prices

The sales Associate Cameron and the Customer Service Representative Louise were very attentive and professional and the purchasing process was a pleasant experience. The furniture was received and set up as scheduled. The quality of the furniture (Flynnter Queen Panel Bed) is below satisfactory. The inner (owner-facing) side of the footboard is roughly finished (similar to the way the back of furniture is usually finished), constituting a very unpleasant look and feel for the bed owner/user. The transversal mattress-supporting boards are unfinished, with splinters coming out all along them. Happy with the service, unhappy with furniture quality.

Timothy and Rani provide the best customer service. Timothy was very helpful and patient as I made up my mind. Go see Timothy and Rani!!!

Alex and Aqsa were amazing!

Very easy to order. Timothy and Anshika were Friendly and knowledgeable. Would come back again!

Purchased a beautiful table. Staff was very easy to work with. John and Anshika made the process so easy. Will definitely come back purchase more for our new home!

Anshika, Timothy, and Aisha gave superior customer service! We love shopping at Ashley furniture! Timothy was so helpful!

Anshika, Timothy, Aisha gave superior customer service!

Timothy and Aqsa were great! Made obtaining our extra piece super easy!

Mr Timothy Boyd was extraordinary and very professional and helpful in helping us to select what we wanted. Also, Ms Anshika was provided us excellent and wonderful service. You guys are the best! Thank you.

Found a great deal and two lovely pieces for my living room. Timothy Boyd was quick and helpful with questions I had and Anshika made check-out and scheduling easy!

Aqsa and Quinton did a phenomenal job! I great appreciate their assistance as well as the work they did to provide me the best deal possible.

Had a wonderful experience with help from Alec and Aqsa. Will definitely recommend to all of my friends.

Aqsa and Dennis were amazing! Please ask for them in the store!!!

The salesman, Jordan was extremely helpful and knowledgeable. At the checkout department, Aqsa helped us very efficiently and thoroughly in a very efficient matter.

Great shopping experience. Quinton and Aqsa provided lots of detail and were very helpful while we picked out our bedroom set.

Jo and Aqsa were extremely helpful in trying to find us a beautiful table for our new house. They worked within our budget and made the experience really comfortable and relaxing. Crazy sale going on now, go check it out!

Waleed and Aishah were a pleasure at our time in Ashley’s Furniture Store. Will definitely return if we need anything else!

My compliments go to Timothy, Eddie, and Aisha. They went above and beyond to help me make my sofa purchase a really great experience.

Great service and great representatives from Alec and anshika

Great service from Dennis !! If you ever come to this location ask for Dennis 😄

Aqsa and Alec gave wonderfull service. Excellent staff and good custome service. Very courteous.

I visited the Ashley Furniture in Catonsville Md today. I had the pleasure of having Timothy Boyd & Aqsa help me. The courteous manner in which they handle the transaction was great.

Tim and Aqua were amazing!

Do not go to this store, they are complete scam artists. Ordered furniture and when they sent the wrong thing doing a bare and switch they charged us 400.00 to do a restocking fee and would not allow us to send it back when it was delivered. They are complete thieves! They steal money from their customers plain and simple!

This was our first time here to purchase furniture for our new home. Jordan Qassim was our sales associate and he was awesome! He let us know that he was fairly new, and was very honest about what he knew and what he didn't know. He's very personable and genuine. Keep up the good work Jordan, you have a bright future in sales. His manager, TJ, was also very helpful in making this purchase work for us! Can't wait to get our amazing bedroom set!!

The sales staff were amazing

We had a very pleasant experience. The sale person, Tim, was very helpful and patient as we made our selections. Anshika completed our offers quickly.

Me and my mom walked into the store and were automatically greeted with smiles and humor. The customer service was excellent! Even though we did not find exactly what we were looking for, Mr.Dennis still made an effort to make sure we explored all possible options. He was very patient with us! Next time we come to Ashleys, I will be sure to always ask for Dennis, he is great!

Had a pleasurable experience at this store. Helpful and extremely friendly and patient staff. Kudos to Masse and Rani who took the time to make sure I left a satisfied customer.

Dennis and Aishah. Dennis was excellent with the entire process. He was very professional and very patient. Aisha explained the financing and delivery options very clearly. I’m very well pleased and excited about my purchase!

good service, I'll be back

Bad shopping experience! Was blatantly lied too.

My fiancé and I recently purchased a house and were looking to furnish the entire house. We originally went to another furniture store and had a NIGHTMARE experience. We decided to check out Ashley’s Furniture in Catonsville and it was the best decision! When we walked in lovely Aneika greeted us right away! She was very helpful and let us pursue the showroom until we were ready to make a decision. We got a great deal on a Sofa & Loveseat! Aneika & Aqsa were great to work with - they were both very helpful and informative! If you are in the market for new furniture I HIGHLY RECOMMEND you stop by Ashley’s Furniture and ask for Aneika & Aqsa!

Nice Furniture, go see Z if you want the deals.

Let me preface this by saying that I have had an amazing experience with Ashley Furniture Homestore in a different state in the past (Lexington, KY). I could not be happier with my purchase of an entire living room and bedroom suits and two bookshelves. The Catonsville location, however, was an entirely different experience. I purchased a bed and mattress on 6/1 and was initially told that it would be available on 6/12. After that date passed, I was informed that they were "waiting on the mattress" and that the new expected date was 6/17. When I did not receive a call on the 17th, I called the store. Customer service there was completely unhelpful, and I received no information beyond "we are still waiting on the mattress." The new expected date was then moved to 6/19. Again, no call on the proposed new date. When I called the store again, I was greeted by the same unhelpful customer service representative, only to be told about the lack of a mattress. My wife then called, while I was at work, to file a complaint and see if she could get any additional information. The very same unhelpful customer service person was rude and hung up on her. When she called back to speak to a manager, she was told the manager would return her call, only he never did. On 6/21, I personally went into the store and spoke with one of the managers, TJ. He at least feigned interest and attempted to be helpful. Though I still got no explanation why the mattress was missing for so long, he tried to find another one and add it to my ticket, stating it would "be in the warehouse on 6/28." I asked for a scheduled delivery date on 7/13. Within the preceding two days, I did not receive an automated call for a 2-hour window as I had been expecting. I called the store yet again, and the very same customer service person answered, only to ask "who told you delivery was scheduled? You must be mistaken." When I explained I had spoken with TJ and that he was supposed to schedule delivery, she said "well, we're still waiting on the mattress." I was placed on hold again and was disconnected. At this point, I gave up and went with a different furniture company. I was able to purchase and receive the items within 1 week, where Catonsville Ashley Furniture failed in 6 weeks. The sheer ineptitude and lack of compassion/consideration of their customer service is mind-boggling. Truly, the left hand did not know what the right hand was doing. To this day I still have no idea what happened. After canceling my order and demanding a refund, I received a call from their corporate customer service, stating the "mattress ETA is tomorrow (7/19), and that my director will comp you $400 if you're interested." So, let me get this straight. You're willing to discount $400 off of a $2200 mattress that has been delayed 6 weeks? It would be egregiously insulting if it weren't so comical. I would give this even less stars if possible. You are better off going some place else.

Great customer Service and Alec was fantastic!

Had an amazing experience. J.O. and Anshika were very helpful. None of the typical pressure sales techniques, but readily available to answers questions and get us a great deal on our furniture.

Timothy helped me find the perfect couch for our loving room and Aisha did a great jpb checking me out! Highly recommend!

Fony sale prices with 50% discout and try to make you feel you are getting a deal. Ashley and Regency is owned by same company. Sale some of same items with completely different prices.

Do NOT waste your time....Its poor quality furniture and a sales staff with horrible ethics. I am sad to say I purchased several items here and am disappointed with all of them. Especially the Caroline dresser...It is not even a year old and all the silver is peeling off. I reached out to customer service and they told me the peeling is not covered and its just the laquer on the dresser. After several attempts at speaking to a manager that could help me and the customer service reps told me there is no one there I can speak to.The sales manager just point blank said.."there is nothing he can do". I spent almost $10,000 that day and as soon as I walked out the door and they got their commision .. It was the attitude of ..."oh well". Its very disappointing my daughter is out a dresser and Im out all this money! Every single purchase I made that day has some sort of problem!! AND check your receipt !!!! The salesman tried to tack a extra $350 on at the end like I was confused on the price!! Buyer beware at this location o

The entire company had terrible customer service — the couch I purchased has metal sticking out (this is the 2nd time with the same couch) & cut me, my husband, and baby since the metal was sticking out ankle level. Every person I’ve spoke with has had a short attitude - I even sent picture in of the cuts & a woman named Jackie with their local corporate office got nasty & tried to accuse us of lying. Your furniture is faulty & at this point (with metal STILL STICKING OUT OF MY COUCH) we are speaking with a bodily-injury attorney if this isn’t resolved.

Timothy and Nimra we're amazing they helped me with all they had

Alec was my sales guy. Nice gentleman. He stayed closed by as we looked around, but he wasn’t pushy. I made my choices, they rung me right up, and my furniture was delivered already Assembled. Overall good experience and great service.

I haven't been to this location in 5 yrs leaving a hefty store credit unclaimed. Timothy Boyd and Aishah was very helpful in locating my credit and helping me spend it. Thank you...they were very polite..friendly...and helpful.

I was at Ashley Furniture to get doso nice stuff for my new home.Aishah and Timothy were on ground. The trio were awesome in their customer relationship. I hope to be here again for some very nice pieces of furniture. Everything here is wow!

The service is great from the time you walk in the door until checkout. They gave us many options for payment. Mr. Timothy Boyd was very patient was us and Rani made payment a breeze.

Angelo was great, Aishah, and Masse did an awesome job in finding the bed frame and price. Ashley actually came through better than any other furniture store. A real please sure working with such a dedicated team.

Great store and friendly customer service. Alec was very patient helping me throughout the store and Aqsa made the payment process extremely easy.

Nice store. Zawar was helpful. New to store but found answers our questions. Rani was incredible. Really pleasant and professional and made the paperwork and scheduling experience easy. Once you decide on what you are buying, highly recommend you ask for Rani. She 's real makes it a great buying experience.

Timothy and Rani When I walked in Timothy approach me With a great spirit and I felt very very comfortable. He did not rush me and he helped me to see that I could get more In his manager was a very good blessing. Rani Was able to guide me and show me perfection. It is a blessed day for me and I thank them for their help . Thank you Ashley home store

Excellent furniture store!!

Thank you Alec and Rani for your great customer service! You made buying my new sofa a pleasure!

Timothy Boyd, sales rep, gave us some ideas as to the furniture we bought. Made suggestions. Very nice. Aishah was very helpful in getting us checked out!!! Will buy from Ashley again.

Timothy and Anshika helped me find the perfect living room furniture I needed. Great prices, too!

Great experience! So Much better then the Glen burnie location, especially the financing department.

I purchased a couch on June 9 from the Ashley Homestore in Catonsville. As part of that purchase agreement, they have a price matching policy that provides price matching if the same piece of furniture is discounted within 14 days of purchase. After approaching the company (both in store and their ownership), they said the policy does not apply after the couch is delivered. The couch was delivered before we found the lower price, which was 12 days after purchase. No where does it say delivery causes the 14 day window to prematurely close. I've also heard that online pricing is not included, which the policy also does not say. The management was almost impossible to get a hold of as they hung up several times and I kept hearing they were busy on the floor. Even after showing up, I had to wait 45 minutes before the manager, Masse, returned from his trip to the bank. He then told me he had no authority to refund money even though he wished he could and that only the district manager could do that, but he couldn't provide the district manager's contact information. While I like the couch I received, their customer service has been about the worst I have ever encountered, and they have lost more from me in potential business then this refund would have cost them.

Great service! Thanks, JO!

Aqsa and Joe were great . Excellent custom service skills. A pleasure to work with

Timothy and Aishah were great and made the experience wonderful. Will definitely work with them again in the future

Tammy was my sales representative on this visit. She greeted me at the entrance showed me a variety of recliner chairs - answered all my questions and helped me close the sale on the chair of my choice. She was friendly and courteous and made my purchase easy. Anit, the customer service rep and Candice the store manager were also helpful. I wll shop here again.

Another great experience at Ashley furniture in Catonsville. Eddie was able to be professional and helped me with purchasing our set. Asqa helped us with our delivery and purchasing.

Timothy and Aqsa were great!!! Make sure you ask for them on your next visit.

The sales rep ( Dante ) was very professional, courteous and helpful.

Both Timothy Boyd and Nora were courteous and helpful. Both are outstanding.

Recently moved to the area and needed both living room and kids room furniture- and this Ashley store NAILED it. Really knowledgeable ZERO PRESSURE sales associate , Danté Waul greeted me at the door but let me browse at my leisure. He answered my questions -gave me options when needed- and was easy to find when I was finally ready to make my choices. Customer service with Nimra when it was time to review numbers and payment options a breeze. PROS Huge selection Excellent customer service from the sales staff Convenient location Great design options to choose from Clear pricing explanations and straightforward financing options provided by customer service representatives right in the store I will return. Thank You!

Dante Waul and Aqsa were amazing! Would definitely recommend.

Great service thanks to Timothy Boyd and Aisha for helping out ..you guys rock!

J.O. and Aishah were amazing!! They answered all my questions and were very helpful.

We were immediately greeted the door by Timothy Boyd. He was extremely helpful and knowledgeable about the products. He aided us with details and ideas about where we could put our furniture. The cashier Ashianka also was helpful during checkout as well.

We were greeted immediately by Timothy. Wonderful salesman. Answered all my questions with patience and kindness. We were also attended by Anshika who helped us with a friendly smile. Thank you so much! I will definitely be returning to the Ashley Furniture store in Catonsville for the rest of my furniture. Thank you Timothy and Anshika.

Great! Waleed Hamed and Aqisa were great 👍🏽

We are satisfied. Alec & Aqsa were very helpful.

Aisha and Timothy were fantastic. They worked with us on price and were very transparent about was possible based on our budget. We came in and were in and out within 1/2 hour with a beautiful sectional.

Timothy Boyd was an excellent associate and Anshika was very helpful getting us checked out.

Aneika was awesome. Very patient. My husband loved the sofa choice...he even took a nap because it was so comfortable 🤗 Aqsa provided great customer service during checkout.

Cheap and great furniture's.

Aqsa, Nimra, and Waleed were great!

Gotta catch them when they have a sale otherwise the prices are expensive

Eddie was wonderful to deal with to help us hone in on what we really wanted without being pushy. Aqsa made the financing process easy to go through. She provided us with all of the information I requested in a professional and friendly manner.

Aqsa, Nirma, and timothy gave me great amd excellent wonderful customer service.

Salesman, Alec Rossiter was nice and helpful as he followed us around the store until we found what we wanted to purchase.

Great prices and great services. Nimra and Hira helped alot.

Aqsa and Waleed were both very helpful. Totally relaxed and did not pressure us, and at the same time were easily accessible and answered all our questions. Great experience!

Awesome Customer Service!!! Timothy Boyd and Aqsa were Great!!

Aneika & Aqsa were extremely helpful in our purchase of a new couch loveseat set.

Beautiful service Salesman - Timothy Boyd was informative helpful but did not pressure me to buy. Aisha wonderful with finalizing purchase and explaining terms of financing

Warmly welcomed by Dante Waul,phenomenal salesman,kind and honest.Got exactly what i was looking for.great customer service by shyannae Allen

Great day at Ashley with shyanne Allen the csr and salesman Dante waul.Very impressive customer service and hassle free purchase

Timothy Boyd is the man! He and Aisha made sure my order was complete, I will be back for my living room set!

Thimoty was extra ordinary in customer service. He was very patient and help me to find what I need. Aisha was also exceptional In handling customers.

I came back to this store because the service I received here was exceptional! Since I was very pleased with my sofa I'd purchased a few months prior, I decided to purchase a dining room table. The salesman Timothy Both was more than helpful with my purchase. Even matching the lower price I'd found on the Web which I was elated about! Aisha was as helpful with the checkout process and I was done it time to return to work. I'm super excited about receiving my table! Thank you again Ashley Furniture Catonsville for everything and I Will return to purchase any more furniture which I will need in the very near future!!

Timothy Boyd & aisha were very helpful!..Great customer service!

Had a great experience with Alec and Aqsa.

Very easy process. Did my research before I came in and had a general idea of what I wanted - Timothy was very helpful to point me to what I was looking for. Rani in finance was quick and got me in and out quickly.

It was a great experience buying from Ashley @ catonsville store. Timothy helped us choose the items and Anshika helped us with the billing. I would say both deserve a full star rating.

I spent a lot of time swinging by all different furniture stores in route 40. Ashley was definitely one of the worst places. They sneakly added a protection plan + shipping fee and some other bs adding +$400 to the price which they did not mention at all. Thank God I looked over the shoulder of the employee when he was about to swipe my credit card. I ended up getting the EXACT same sofas at Regency for a lot less + free shipping and 5 year warranty.

This is our second trip to the store and both times we have had excellent service. Waleed helped us find the perfect couch set to fit our strange shaped living room and Anshika was super friendly and helpful checking us out. We come here first when looking for furniture that is reasonably priced.

As we walked in the store, Timothy warmly greeted us and showed us the options for Bed for my son. Anshika also help us.. 5 Stars for our. Is it to Ashly @ Catonsville..

Aqsa, Quentin...Good customer service from them

Great service provided by Alec and aqua.

Alec Rossiter and Shyanne A. were of great assistance today for me! Great location!

Great experience working with Alex and Aqsa

delivery sucked . they said it would take 4-6 weeks for my furniture to arrive . it took 7 . they accidentally brought a wrong piece of the furniture . they said it would take 9 days . NINE .

OK, while I don't want to be followed around a furniture store, this was the total opposite where I had to hunt down a salesperson. Even after I found one, he wasn't all that interested in helping me. They're in quite a competition with the furniture store right up the street, so open to price and delivery bargaining.

Upon arrival, Eddie E greeted us at the door and informed us of the current promotions. We perused the furniture for a while and Eddie helped us find the perfect peice to meet our needs. It was a great experience and I was thoroughly impressed with his product knowledge. Thanks for the help Eddie!

Walked in looking for couches and a dining room set. And even though we didn't get anything the experience was a good one. Mr. Dante Wahl( if I spelled your last name wrong I apologise), was great. He assisted us with fabric selections, knew about the products, and whatever he didn't know about he made sure to make it a point to find out. Always was very positive. We wanted to shop around before making a decision but if we do decide to go Ashley it will be there and with Dante. Appreciate the level of customer service and will recommend to my troops here at fort Meade.

Man what a great day today at ashley furniture!!...Dante' Waul is a phenomenal salesman and all around gentleman.His customer service goes beyond measure,we need more people like him.When in doubt he delivered on what I thought would be impossible.Thank you also to the young lady Aqsa at the customer service desk.So kind and helpful..furniture was in stock and excited about my delivery.Take notes from Dante' on customer service he could teach you alot.

We really enjoyed our choice buying experience at Ashley’s furniture. Aqsa and Hira were very helpful! Would recommend!

Great experience with Ashley Furniture Home Store today!!! The sales associates were very nice and super helpful! Shout out to Dante Waul, Aisha, and Nimra! They are awesome and you definitely want them on your team when your buying a new couch!

Tim and Aisha did an amazon job in helping me choosing a diner set for my son. They are both the best!!!!

Tim the salesperson was knowledgeable and helpful in our mattress search and purchase. Aqsa the customer service rep was kind and helpful as well. A nice experience all the way around.

I had a great experience shopping at Ashley Catonsville Store. As soon as I entered the store Waleed, salesperson greeted me and introduced himself. He showed great patience in assisting me with two items I purchased. Rani, customer service explained the financing terms and its length. They were both professional. I enjoyed my experience in working with them.

Tad confused as you can haggle on prices at this store? The prices are at least 50% higher than online ashley pricing. It is very strange. Wait time for furniture is very long as well. Buy offline imo.

Great experience with Timothy and Iesha’s in finding and buying our bedroom set!!

Found just what I was looking for at Ashley Homestore and received fast, efficient service from John Barcase.

I had a wonderful experience! Alec Rossiter helped us quickly find exactly what we wanted after we had been searching for a living room set for months! Found it, order it and had everything done in less than half hour! Aqsa helped us with payment and provided amazing customer service even making me laugh even though the store was closing! I didn’t feel pressured into buying anything I didn’t want! They even helped us stay close to our budget!

Great service Alec and Rami and Aqsa

Aida and Quinton were wonderful! No sales pressure but very helpful and great pricing!

Tim Boyd and Aisha were great, very informative and helpful, very easy process!

Dante Waul was very helpful and knowledgeable. I recommend seeing him whenever you visit Ashley's.

Donte Waul has great customer service. He greeted me at the door and allowed me to look around after explaining the sale they were offering. I did not feel pressured to purchase anything, yet he was able to answer all of my questions.

We received excellent service by Dante Waul at the Ashley's HomeStore in Catonsville, MD. Be sure to ask for him. Great to work with! Rani and Aisha provided a fast and accurate checkout process. Many thanks to all!

Rani and Quinton They are very kind and helpful ^^

I came into the store and the sales associate Mr. Alec and Mrs. Nimra were very professional with customer service. I was able to order the furniture I needed. Thanks for making me a happy customer

Helpful at finding our perfect couch and a great deal! O

Walked in on my lunch break met Zawar, he was very friendly and super helpful..I was searching for a memory foam pillow after not finding it he showed me all the great sales going on .Long story short I bought a beautiful leather sectional and coffee table.Thanx Zee and Shyanne for their help and professionalism.........

Hira and Rani They were very nice, professional, and very patient. I have a good experience. Hira is my sales person for now on.

Raini and Waleed were awesome. I knew what I wanted and Waleed took me to several options and got me out the door quickly. Rani was efficient and knowledgeable checking me out!

Rani, Masse and Tim were great help and I had awesome experience with these people. Everything was wonderful.

Salesperson Dante’ Waul was very honest and forthcoming during my shopping process and experience at Ashley and Rani was very patient and helpful at the service desk.

Quinton Hill was the definition of customer service and Shyanne Allen handled my checkout and delivery set up expediently. Inwould shop at Ashley Furniture in Catonsville again!!!

RE: Dante Waul - on Friday, April 26, 2019, my husband asked me to stop past Ashley furniture to look at some new furniture for our home. We need furniture for our dining room, living room, theater room and basement. I was greeted by Dante WAUL. Initially I was taken aback I am an older person and I don’t usually expect respect and courtesy when being greeted in most retail establishments. However, I was pleasantly surprised by Dante’s demeanor and respect for my space. He introduced himself and told me about the promotions and sales the store presently had going on. He allowed me to look around without following or overwhelming me. I was impressed with his product knowledge when it came to the mattresses in your bedding department. He took his time and explained in great detail all that I needed to know about products that I am interested in. I am extremely grateful for the amount of time and genuine concern. Dante allowed me space and time to shop without being pressured. I was already angry when I came into the store, as I had just left another furniture store only a block away where the salesman followed every step that I made and he continually asked me if I had any questions. I was so annoyed I didn’t want to bother stopping in your store but I did anyway. I’m very glad that I did! Dante really knows how to connect with his customers. I worked for a major, international retailer as a Business manager for many years and we were taught that the most successful employee has a relationship with their guests; from remembering a guest name, to showing them a new accessory to go with a piece they may have recently purchased! I want it to be known that I don’t write reviews as rarely do I find a retailer where the sales reps are knowledgeable, respectful and courteous. Also that same day, I have gone to another retailer and the sales associate kept referring to me as “Honey”! I am old enough to have been this person’s grandmother. When I find a great business, with exceptional employees, like Dante, I am eager to share my experiences with purveyors like yours with family, friends and acquaintances. I know that no one has to be nice to me kind, respectful of time and space it makes it very easy and comfortable to stop by your establishment and want to shop. Dante gets a 10 out of 10! He is definitely a great attribute to your business. I have taken pictures of everything that I want to purchase from your store and shared them with my husband. We will be back very shortly to begin making our purchases with Dante. Thank you! Signed, pleasantly surprised and ready to shop!

Great time at Ashley with Dante waul.i am a happy camper..will be back to dress two more rooms in my home

Waleed and Anshika were great!!!

Zawar, Nimra and Rani were great help and good service. Thank you Masih for good price.

Great experience! Zawar and Rani were an awesome help.

Very pleased with salesmen Dante waul.Such a gentleman with business sense and care for the customer.I am beyond pleased and will be spreading the word.Ashley is now home to me for future purchases.

Spectacular time with Dante waul today.Very personable,professional and knowledgeable about the furniture.Not to pushy and just all around great salesmen.I will be back for more purchases

I’m currently here & I am glad I made the choice to come. Mr. Waleed took very good care of me on the floor. Ms. Aqsa was extremely helpful and patience with the final process. Thanks again guys!!!

Zawar and Anshika were great. They were kind, patient and provided exceptional customer service.

Quinton was a patient and knowledgeable sales person and Anshika made checking out easy. I had many items to choose from.

Great service from Jo and Rani. Took there time and very knowledgeable. Purchased a mattress and media chest

Definitely recommend buying from them. I’m a returning customer, great prices and staff members. It was a pleasure dealing with Hira Shakoor and Aqsa, they made the buying process very easy and fast.

Waleed and anshika was very good

Waleed was a super salesman! He was in tune with what I wanted & he gave us discounts in addition to the sales price! Anshika was an excellent CSR! She also gave us additional discounts. Waleed & Anshika were very knowledgeable & pleasant!

Great Customer Service !! Timothy and Anshika were wonderful !! Please ask for them if you're looking to find furniture ! Thanks again!!

Timothy and Anshika gave extraordinary service. I recommend to shop there.

We had excellent service from sales person Alec and customer service rep. Roni. Highly recommend Ashley’s In Catonsville .

Excellent service provided. Not pushy and very knowledgeable thanks to Dante'waul and check out was smooth with Rani

Zawar and Rani were great help. Fast service. Thank You.

It was great experience that I have with Timothy and Aqsa。They helped me to find my king size bedroom set. And Ashley carries a lot of collection that I like. I been to many furniture store and we end up getting it from Ashley. They also carries a lot of accessories that are very pretty. Definitely come back for more.

I recently bought a bedroom set and had the pleasure of working with Alek and Rani. Would highly recommend the team and will be back for our next purchase.

Great service and hospitality, really made me feel very confident in all my choices 😉 Eddie and rani

Aneika and Aishah were extremely helpful in picking a sectional configuration that fits perfectly for the space. Everyone was very friendly and the special the store was running was extremely helpful with our budget. Great experience!

Was impressed by the services offered by John and Aishah.Great job

Excellent experience great caring staff. Friendly Avsa and Waleed!

Our sells person Timothy Boyd was absolutely great.And,Rani at the register was very nice amd helpfull.Great place and great service!!

The best salesman I had.

Got a great half price deal on a sleeper couch! Timothy and Aisha were very helpful.

Had an excellent experience finding our new sofa and loveseat with Quinton. No pressure, very patient, and an excellent discount. And Rani took great care of us during checkout.

Zawar, Nimra and Ayesha are the best sales people. I was just looking and walked out with not only a sofa but accessories as well. Way to go Ashley Furniture, I will definitely will be recommending you to my friends.

Walk in and was greeted by Waleed the sales representative who was very detailed and informative of all the products on the floor. He went above and beyond with assisting us with our selection. Will recommend family and friends to go there. It’s my second time purchasing furniture there. Thanks to Aishah for her politeness and for helping us with our finances. Everybody was awesome.

I bought a big armchair for my bedroom and Anshika not only helped me make my choice but also demonstrated various functions of the chair. And she provided a fuss-free customer service.

Tim was very helpful with furniture selection. Anshika was great at checkout• very smooth transition

Anshika is awesome she is friendly and goes above and beyond to help customer . Tim is very helpful and knowledgeable

Zawar and Rani gave us excellent service!! Highly recommended

Timothy was very helpful great customer service with rani I would highly recommend Tim

I had a great experience. As soon I hit the door Quinton showed me exactly what I was looking for. Rani set me up and helped me, I will have my dream bed in a day or so. Loved the experience.

We had a great experience at the Homestore in Catonsville. My sales rep Timothy and the Cashier Aisha were very helpful, knowledgeable and efficient. We will be back again to purchase more furniture.

I had a great experience with a representative of Ashley Furniture Company. I was at the Catonsville location off route 40 and an agent by the name of Lee has excellent customer service. He took his time to walk me through the products based on what I was looking for. He also made sure that I received the best offers for products I purchased. If you are in the market for furniture checkout Lee at the Catonsville location.

Tim was a very knowledge salesperson and Rani was very professional.

I went to Ashley Furniture to complete my bedroom set and as usual my salesman Waleed and customer Service girl Aqsa was great, I have a Ashley Furniture down the street from me in Silver Spring and I chose to go to the Ashley Furniture in Catonsville which is an hour away, but it’s worth it customer service is great and they make you feel welcome.

My husband and I came into the store this evening looking for a sofa set and was greeted by J.O. He was courteous and pointed us in the right direction. J.O. was knowledgeable about the furniture and showed us all the features. He even extended the sale price to us. The protection plan is awesome too. Anshika took good care of us with finalizing the purchase too. Thanks so much Ashley Furniture!

Great store and awesome customer service by Mr. Eddie

We came all the from the Eastern Shore of MD to shop for furniture. Walked in to some great deals and fround the family room set for our new home. Weleed and Aqas were the best!!!

This is a great place

No pressure, great selection. Annika Aishah and Masse are very helpful.

Ashley has shown much appreciation for customers with great pricing and excellent customer service. Spending more than $12k in store last 3 yrs had been a wonderful experience

My Salesman , Eddie Elahi was fantastic ! He took the time to explain everything to us . He showed great patience and and a wonderful sense of humor. I have rarely seen such professionalism in any retail setting . If you need a mattress , go see Eddie at Ashley in Catonsville.

I bought this dining table from them and after the first meal I came to know that this dining table absorbs all the stains. So you wont be able to clean them up or remove your food stains after each meal and they will stay there for ever!! So I called them and ask to send someone over to fix it because I believed it is manufacturer's defect! but despite the first day that they are so welcoming (cuz they want to sell their products to you right?) no one responded to my emails or pay attention to my request. However, they convinced me to buy insurance as well!!! You can see how this table looks like after just 3 weeks of use!

Professional, helpful staff. Great experience! Shyanne and Timothu were great!!!

An excellent experience. Anshika was a great help at checkout!!!

We shopped at Ashley's on Presidents' Day. Mr. Zawar assisted us during our purchase. He was very kind and attentive throughout. Him and the store manager Mr.Masse were able to put together a good deal for us. It was a great experience overall.

We enjoyed our shopping experience at Ashley Furniture in Catonsville! Timothy and Aisha were very helpful and we recommend this store to our family and friends!

Great sales help and suggestions from sales person Lee. Really took the time to help me purchase furniture that would go with my living room. Also great help from Rani in setting up payment. Will definitely return to Catonsville store for future purchases

Clean, well organized furniture store with a large selection. I was immediately greeted upon entering the store. The sales person was very nice and knowledgeable. She was able to answer my questions about a sectional that I saw online but didn't have in the store. I've not purchased from them yet but will return when it's time.

Great customer customer service and I loved the furniture! Tim and Aqsa was great😁

Great experience with Timothy and Shyanne today! Stop by and see them. They'll take good care of you!

Thanks for Tim and Anshika for great experience at Ashley today and giving us a great deal

Tim was so nice and helpful at the Catonsville location. Lots of cute stuff too!

Hira and Rani at Ashley Furniture Homestore were very knowledgeable and helpful, they did not hesitate to answer any of my questions. I recommend Ashley Furniture to anyone looking to purchase furniture for their home

Tim was an exceptional salesperson. He was patient and very knowledgeable. We were able to get exactly what we wanted and Sam the store manger went the extra mile to get us a great price. Aqua and Rani were wonderful and made the financing and sales check out process quick and smooth.

This is just my second time doing a review but I was so completely satisfied with not just my purchase which by the way was a GREAT DEAL!!! Love my dining set but also the helpfulness and kindness of Mr. Alec sales person and manager Nimra also Aqsa I give this store 5 easy stars

I have purchased Furniture from Ashley Homestore. I have been a client from past 3 years. I have never experienced the top notch customer service any where else that they provide here. My sales Associates Hira and Zawar were amazing and provided great customer service. I would definitely recommend and I appreciate a lot.

This is an excellent furniture store. The salesman Timothy is very helpful. Also the sales assistant Aqsa was wonderful too! I’m very satisfied with my purchase as well as the service!

I m so impressed with the customer service. I had a fantastic experience here at Ashley. Hira has helped me out. I m very comfortable with the purchase that i am making. I will definitely come back to purchase more furniture in future.

Looking for great furniture for a reasonable price? Look no further guys. This Furniture store is by far the best in the area. Hira helped me out. She was great and very attentive. Highly recommended.

Mr. Rossiter was an amazing guide during our furniture selection process! As new home buyers, we were weary of overspending, but he was transparent and worked with our needs. We could not be happier with our purchase and experience. Thank you, Mr. Rossiter and Ashley Furniture, for excellent customer service and a great selection.

Zawar and Ayesha very pleased

Alec and Rani made buying our new family room furniture a joy. They spent more than two hours working with us and not once made us feel like they were rushing us. I will recommend Ashley Furniture to all my friends and family.

Rani and Alec were very helpful with our selection and financing. They really worked hard on getting us beautiful furniture at an affordable price.

Great service, Timothy Boyf in sales was a great help, and Aisha made our experience much better as well.

Will shamed and Aishah were great!

Great work by Alec and Aisha!

The stafff was great in helping directing me in my purchase . Timothy was very nice in helping us look around the store. During checkout nimra was very pleasant.... highly recommend if you need furniture of any.

Great customer service Lee Fox and Rani took great care of us they were very patient and attentive to us

Rani and Timothy were amazing... I entered the store and waa greeted and helped by Timothy since the start. Rani was also great in helping me obtain the furtniture that I was needing for my room. Thank you guys for being really great throught this process

Loved the desk we got. Rani and Hira helped us. The store has nice options and great value. Will come again

Nice place to shop

Alec Rossiter was very informative and knowledgeable about the beds I was looking at! Will definitely come back for another purchase!