Ashley Store | Catonsville, MD 21228

Team was extremely helpful and polite. This is our second time buying furniture from them and again we feel as if no mistake was made.

A nice location with good prices. The customer service is great. I had an issue with an order due to me needing to cancel and they were able to work with me and didn’t give me a hard time. For that I’ll definitely be returning in the future for more furniture purchases.

Very disappointed in our purchase here. Bought a king size mattress and frame here. Their brand mattress. After being repeatedly upsold by the sales people we managed to convince them to look in our budget. Memory foam, felt fine for the 10 minutes or so we laid on it in the store. More than once we were assured by the sales associate and service people that we could return the mattress after 30 days for a full refund. I took off work for the delivery day. The truck no showed. I got no curtesy call or anything. Just a day of vacation burned. Rescheduled for a Saturday and it got delivered. We slept on the mattress for about 2-3 weeks and found that there was a great deal of sinking sagging into the mattress. Whoever is lighter (we are not especially large people) ends up on a slant towards the smaller person- this is a king size mattress. This mattress is not firm enough for us. I called the store to ask about refunds or exchanges. I was told at first that that shouldn't be a problem. Then when the customer service person got in contact with the regional manager suddenly this mattress wasn't covered for refunds or exchanges. He said we had 3 days to figure out if we wanted it not 30 days. How is it possible to figure out if a mattress is going to work for you in 3 days? We were guaranteed our money back before 30 days. It felt extremely scammish. All we could get was our delivery fee back for the missed delivery, and a $50 dollar (that's right you see it) discount on our purchase. Ive never dealt with such a shady company before. Buyers beware. I would have been happy to return this mattress for full price and use that towards a different mattress in store. Over all 0/5 starts. Only buy name brand there because this company will straight lie to you and steal your money while telling you there's nothing they can do about it and cant honor the return policy we were clearly told.

Friendly staff good service and excellent furniture

Brian gave us exceptional service and great options while looking for new couch and coffee table for our new home! Fantastic service We purchased and love our items.

Bryan was great and helped me find my new bed

Bryan was very helpful!

I bought a sectional and a dining table from here. I would like to thank Tavon and Will for the great customer service while listening to my requests. Great place, will be shopping here in the future again!

My experience was very well processed the guy i spoke with , matt really nice guy very patient because we did look through alot and he went the extra mile and took several different measurements for several different choices to makes sure we were sure and satisfied.

I had a great experience at Ashley's Furniture Bryan was the associate who helped us, he was accommodating proficient and knowledgeable and we ended up making a purchase due to his great advice and assistance.