Ashley Store Catonsville, MD

I give Hamad 10 stars!!!!! Best sales manager no doubt. Ask for Hamad whenever you visit Ashley’s!

Joey from sales helped me purchase a new sofa. He was very thorough and honest throughout the process, I would recommend.

Cheistian made this a better experience than I expected. Thanks Christian!

Christian was amazing and so so nice! We had an easy stress free trip and walked out with a new sofa. Loved the service!

The employee Omair helped me and my gf find a comfy couch at Ashley’s. He was really helpful and friendly. Would shop there again.

Hamad was INCREDIBLE! He was so helpful! He made furniture shopping feel so easy and helped me find great deals for high quality furniture! Coming to this location I HIGHLY recommend asking for Hamad so he was super helpful and informative.

sales associate (Joey) was courteous and professional.

Omair was great! He found what I was looking for immediately!

Christian was excellent!! She greeted us at the door and stayed with us throughout the store to answer questions. She took us to the sofa we purchased which was exactly what I was looking for!!

Joey is a good and well knowledgeable person. He walked me through all my sales and I really appreciate him. He is the best sales person. Hopefully when I come in again I will see him because I will definitely come back. Thanks Joey.

Joey is very approachable, respectful and welcoming.

Hamad was great with customer service. Helped my mom pick out ever piece we purchased. We will be back! Thank you!

Hamad you are so wonderful and perfect manager made my day with the quick assistance and explained very nicely and provided the stuff i needed.. Appreciate your help and Thank you again.. I will surely recommend this place ..

Excellent experience with Joey. Very knowledgeable, which seal the deal on my purchase.

Hamad was an excelente sales person. He was patient, understanding, caring, and most importantly helpful. Please come see Hamad. He is the man.

Waleed was exceptional- I would recommend this store 100% for anyone looking to high quality pieces. Checkout was a breeze, delivery for my items was set for a reasonable time frame.

Omair was wonderful. He made the furniture buying process very easy and worked well with us. Thank you so much. Will definitely recommend you to family and friends.

Omair, welcomed us at this location and did an excellent job guiding us through the different selection options! It was delightful working with him!

Omair was fabulous and sooo helpful! Very patient with all of our questions and helped us find exactly what we needed!

We had a wonderful experience at Ashley’s Furniture, thanks to the exceptional service provided by Sales Manager Hamad. From the moment we walked in, he greeted us warmly and took the time to truly understand what we were looking for. Hamad was knowledgeable, patient, and incredibly helpful—guiding us through the options without any pressure. He not only helped us find exactly what we needed, but also worked with us to ensure we got the best possible price. His professionalism and attention to detail made the entire process smooth and enjoyable. If you’re shopping for furniture and want someone who genuinely cares about helping you find the right fit for your home, we highly recommend asking for Hamad. He made our shopping experience stress-free and even fun 🤩

Omair was great help, knew what we wanted and were looking for. Most importantly not pushy :)

My guy Joey took care of us, he was great! Will definitely be back

Joey Hinson did an amazing job helping us find a perfect couch for our home. He also, Did an amazing job helping us through the process of purchasing & financing. Would recommend.

Hamad Great representative. Effect, knowledgeable. Great personality. Found everything I wanted. This is my second time with him. Wouldn't want anyone else waiting on me.

We had a great experience at Ashley today. We came in for a dining set and ended up with a bed and mattress too. Joey was phenomenal and gave us a great experience from start to finish. We highly recommend him!

My parents recently purchased a sectional from the showroom at Ashley Furniture, and what started off smoothly turned into a really frustrating and disappointing experience. The sectional looked fine in the store, but once it was delivered to our home, it clearly didn’t fit properly in the space. When the delivery was made, my dad — who doesn’t speak English very well — was asked to sign the paperwork, and the staff made it seem like everything was perfectly fine. We later called the store and sent them pictures, and they even acknowledged that the sectional didn’t fit at all. But then came the excuse: since it was a showroom piece, it was a final sale — no returns, no exchanges. We went back to the store to speak with someone in person. The same salesperson who helped us admitted that he never told us it was a final sale. He was also extremely arrogant and dismissive, offering no real solution other than “we’ll check with corporate.” A week later, we were told the same thing — final sale, nothing they can do. This whole situation was handled terribly. No accountability, no transparency, and zero customer service. I’ll never shop here again and will make sure my family doesn’t either

Joey Hinson was friendly, knowledgeable and helpful without being pushy. Excellent service.

Omair helped us find a sofa that suited our needs. He was very knowledgeable.

Omair Was extremely patient and helpful!

Omair was very nice and knowledgeable. Appreciated his assistance and his professionalism!!

Omari was very helpful and knowledgeable of all the store products. He was patient and professional.

Big thanks to Omair for the help today picking out a sectional. Showed me and my family some amazing options

Omair was wonderful to work with and I love my new furniture!

Joey, thank you very much for your attention, super recommended

Joey did an outstanding job helping us choose a sectional. He helped configure what will fit best in our home. He was patient and helpful. I enjoyed our interactions. Thank you

Joey was amazing! He was very patient and professional with my mother! Additionally, he was very knowledgeable about the products and financing options! Thanks Joey, from a happy customer!

I love this location. I often get decor inspiration ideas. Truly appreciate how Hamad is always available and willing to assist in locating the perfect selection.

Fun and friendly staff, easy to purchase, good prices

I recently had the pleasure of shopping at Ashley Furniture, and I cannot say enough good things about the experience—thanks to Omair. From the moment we walked in, he was incredibly helpful, honest, and patient. My family and I were a bit indecisive, but Omair stuck with us every step of the way, offering valuable advice and ensuring we made the right decisions. What stood out the most was his genuine approach and honesty. He wasn't just trying to make a sale. He truly cared about helping us find the best pieces for our home. We ultimately came to a decision as a family, and Omair was there through the entire process, making it a very smooth experience. I will definitely be returning to Ashley Furniture for future purchases, and Omair will be the reason. His professionalism and customer care have made me a loyal customer for life. If you’re in need of furniture, I highly recommend asking for Omair—you won’t be disappointed!

I came to the store of Ashley in Catonsville with my husband with the idea to just see our first furniture, and we found Omair at store. He was the best!!! He listen to us since we started talking to him, he was straightforward showing the options based on our style and budget. Great sales guy. Reach out to Omair and he will direct you to the best options. :)

Omair was amazing, he took us through different options, made sure we had all our information and was very cooperative in pricing. Overall great visit, we ended up the couch we lived.

Mr. Omair was very helpful in finding the right furniture for us. He provided the best service possible. He is also an excellent sales person. He found us everything in our budget and gave us many options to choose from. Thank you Mr. Omair and we are so glad that we found you to decorate and upgrade our new dream home.

Omair helped us find the perfect new sofa for our living room. He was very transparent with pricing and delivery and a great help to our purchase. We would be happy to work with him again and highly recommend his service.

Said was very Pleasant and helpful.

To give this store this rating is far too generous. My experience with this company in general has been a nightmare. Between the lack of communication/ product knowledge, poor customer service and just out right lying, I'm surprised they sell any merchandise at all. Apparently good customer service and honesty is something that is nonexistent. And I will NEVER!!! purchase anything else from this location or any other again.

Excellent customer service from Joey!

I was very pleased to have help with changing my dresser to pickup in Brandywine - rather wait we had no interest in potentially waiting up to 12 weeks for the dresser

First of all , i love my new sleeper sofa ., . The guys who delivered my sofa told me , they were not allowed to take the sleeper up stairs in my den . I was absolutely not happy to hear that . I was aware they could not put it together, but they can put the sofa in any room of my choice . They just left my sofa in my hallway . I love your store . I need a new bedroom set . if , they are not allowed to take your furniture up stairs I have to look somewhere else.

Joey provided absolutely phenomenal service! He went above and beyond to help my mother-in-law find the perfect couch that suited her style and preferences. Not only did he take the time to ensure she was completely satisfied with her choice, but he also secured the best possible delivery date to accommodate her requested date. His patience, knowledge, and dedication made the entire process smooth and enjoyable. Highly recommend his exceptional customer service!

Great experience. I have found what I need. Mr.Basra is a great salesman. His patience and customer service are excellent.

I was greeted with a smile. Everyone was very professional and very knowledgeable about their products. The discounts were amazing! They offered in-store financing if needed. My purchase will be delivered in a few weeks giving me the much needed time to prepare for the delivery. The items I took with me were wrapped with care and taken to my car. Thank you for your excellent customer service!

Zaid was fantastic!

Our sales person Jay was very helpful and the delivery was on time and with setup and assembly as promised.

Great!

Omair our Sales person was amazing, he helped with everything from choosing to finishing up and finalizing the whole process. He is patient and honest. Store has variety of options, the manager of the store helped as well. Can’t wait to have my order delivered.

These people told me there internet was down so pick out what I want and call back for delivery scheduling I did they then proceeded to tell me I won’t have my order for over a month because the couch isn’t in stock beyond livid

★★★★★ I had an amazing experience with Omair Basra while purchasing my Tempur-Pedic setup. He provided exceptional customer service, taking the time to understand my needs and ensuring I got exactly what I was looking for. Omair went above and beyond, offering generous discounts on a special day and even customizing things to fit my preferences. His expertise and dedication made the entire process smooth and enjoyable. If you’re looking for someone who truly cares about customer satisfaction, Omair is the person to see. Highly recommend!

Absolutely a wonderful experience shopping for home furniture here!! Hamad was an excellent Sales rep who was patient with us throughout the process for selecting furniture for our new home. We will definitely come back anytime we need furniture.

Omair is an outstanding professional customer care. Catered to my needs and was more than willing to have me be a satisfied customer.

Zaid was a great help knowledgeable Catonsville location.

Omair was a big help.

I love this sofa and generally all from Ashley store 🤍

Omair did a wonderful job and was very helpful helping me purchase a couch

Not enough variety, but found something that would work. Ended up buying it.

Omair made the experience very pleasant and was very helpful with his ideals and suggestions!

Omair was fantastic. He was very helpful, polite and patient. He gave me a great deal on my new sofa. I am extremely happy

Omar Greeted us and was helpful- he found the item we ended up buying as we had missed it. And gave us a great discount !

Joey was super helpful and patient with me while I was deciding which couch I wanted. I would recommend this location to anyone!

Omair was very welcoming and very professional. Definitely would recommend. Thanks Ashley!

Top notch customer service provided by Omair. Highly recommend him and this store for your furniture needs!

Omair helped me find exactly what I wanted and a good price. Easy transaction

Easy and Zaid was really helpful and went the extra mile to help

Awesome experience with Mr. Omair!

Omair was very helpfull and helped us find the perfect sectional. We got a nice piece at a great value!

Hamad was fantastic with us, gave me a good price and was super friendly with us.

very good service ，Muhammad omair was very helpful and patient.

Omair did a good job, was very informative, friendly, and professional!

Jay, Walled, and Hamda were especially nice and very kind.

Love on Jay! Excellent salesman.

Joey was an amazing helper, helped me and my boyfriend get the perfect mattress and bed frame for our room!

Zaid is the best! I found the perfect chairs to complete my home in no time ❤️

Our sales representatives Omair was excellent. He made our experience at Ashley perfect. He made sure we had all information needed and answered all our questions so we can make the best purchase for our home.

Mr Omari was a delight. Very helpful.

Zaid and the team were super helpful. We came in without intentions of purchasing a couch but left with the perfect couch and a great price. We will be coming back in the future!

Zaid was exceptional in helping us find our dream couch. He went above and beyond and even helped us look at couches they didn’t have on the showroom.

Omair Basra was a great help. Amazing person. Will come back in the future

There customer service is not good and manager didn't call you back regarding the issue.

Omair helped us tremendously

My experience with Omair Basra was amazing and very helpful..I would recommend to family and friends

Terrible service. I ordered a couch months ago and every few weeks they change the delivery date. I call them and they say that theres nothing to do about it, what do you mean? Take care of your problems and give me my couch!

Good quality furnitures! Hamad was super helpful and patient.

Excellent very professional. Kind very patient I was getting on my hallway to go. Be very patient with, recommend him to anybody working to the store.zaid shannag

Zaid was a good salesperson and a recommend him to anyone looking for furniture.

Good customer service

I had the best experience with Leigh D. He was super helpful and patient with me. He turned a bad previous shopping experience into a great one! Shout out to Hamad for assisting with getting a great deal.

Hamad was excellent in suggesting products, showing me my options, and conversing with me about my purchase...I would highly recommend him as a sales rep

Hamad gave excellent customer service/sales knowledge and wonderful to work with and professional and well mannered during my visit and purchase of bedroom and living room furniture. Looking forward to my delivery! Thank you Hamad of Ashley Furniture!

Hamad, was very helpful, not pushy, directed us to the quality/price point level we were looking for. He saving us so much time by walk with us, and steering us for lesser quality prices. He even highly discounted the price of the artwork we wanted.

Hamad was a great help in choosing my couch and the price was great as well!

Hamad’ assistance was greatly appreciated. We are happy with the service.

Great service!

Amazing customer service. Hamad is the best!!

Visited Ashley Furniture on 1.13.25 and worked with Hamad. It was a perfect transaction. He was knowledgeable and easy to work with. This is our second large purchase either Ashley and we have been pleased each time.

Hamad was very helpful and I was able to purchase my dining room table on the spot. Great customer service. Thank you Hamad.

Fantastic customer service from Leigh and beautiful furniture.

Hamad was extremely helpful and respectful. Hamad had a lot of patience with me and my husband. We walked him around the entire store. I’m going to refer all of my friends and family to Hamad!

Leigh was great throughout the entire process. Very personable and professional

Zaid in the Catobsville Ashley store was amazing and helped us pick out exactly what we wanted and love

We saw Hamad in the Catonsville location and he was excellent. Easy to work with and very helpful.

Hamad was extremely helpful and helped us find what we were looking for.

I love the visit … I found everything I needed to buy to my house ♥️ Zaid did a great job … very kind and supportive.

I would not recommend this store. We are very disappointed in their level of customer service. From not being truthful about not having a table in stock when we ordered it with other items, misrepresenting when the table would be delivered (we were given several different delivery dates), and including when we finally cancelled the order after finding out that the table was discontinued. We had to travel back to the store to cancel adding more inconvenience to an already frustrating situation. Compounding the unbelievable lack of customer support is we were told the refund check would take 10 business days at the store, it’s approximately 1 month with no check ( we paid cash for the whole order I must add) so after calling customer support, we were told we were given incorrect information and it would take in additional week or so, for the refund. Unbelievable. Stay away from this store!

Leigh excellent job, I fine everything I need

Leigh was very kind and friendly. We are grateful to him. The store is very lucky to have such an employee.

Leigh was super helpful. We really appreciate his time and effort. Happy to meet him. It was a very pleasant purchase.

Connor was very helpful. I was able to find exactly what I was looking for, thanks Connor.

Leigh and Will were awesome! Did everything to make us happy! Great salesman. Friendly and polite.

My ssle person was great a f I love my couch

Great experience. Ask for Hamad he was very knowledgeable and pleasant to work with. Will recommend him to others.

Nice service

Leigh helped us find what we were looking for efficiently. We loved the prices too.

Zaid was amazingly helpful and was super nice! Would recommend him to anybody! We were in and out in an hour and walked away with a beautiful living room furniture set with an amazing discount!

Leigh was very professional, kind, patient and knowledgeable. I had shopped three other furniture stores before meeting Leigh and he was by far the best!

Leigh Dyke was an excellent representative for Ashley Furniture! He is very patient and knowledgeable!

Great experience. We worked directly with the manager. He was kind and offered a great price. We will shop here again. Thank you!!

Zaid was a great help. He was knowledgeable about the difference texture of type of anything that I was trying to purchase

I was very disappointed with Ashley. Purchased a Chest for my son. Was charged a certain price. Next day same chest was marked down $100.00. Spoke with Manager said could not adjust price and credit the difference.because had gone through, told him any ither company would certainly have given me the sale price. Therefore, i will not shop ag Ashley’s again . His reasoning was not accurate. Of course he could have credited my Visa. Actually, that is a very poor practice of Ashley’s.

Zaid was professional and courteous during my experience buying furniture. I recommend working with him at Ashley’s!

Wonderful, helpful, speedy service and so friendly!! Thank you!!

I forgot the name of the gentle man with middle eastern ascent who attended to me, he went above and beyond and should be given the opportunity to train other sales representatives on how to deal with customers. He took my concerns and budget into consideration and we got a very good living room furniture set. I will recommend Ashley furniture again and again

Leigh was AMAZING and was so very helpful making sure all of my needs were met. I highly recommend the Ashley store on route 40!

Leigh was awesome sales person and patient the csr was phenomenal she was very patient and helped me with my financing thank you for all you do

Thanks to Leigh for his exceptional customer service!

My delivery came earlier than expected and I truly love my new mattress

Good customer service! Excellent deal and I am a very satisfied customer!

Sale process was easy as I already knew what I wanted. Sales guy was helpful in price matching my online find. I wish he or someone would have thanked me for my business before I left. They just let me pay and walk out the store. Felt unappreciated.

Leigh sale person did great job finding my bedroom set, and dining table. Knowledgeable and helpful all the way. Go to place to buy quality furniture and don't be regret about it. Appriciated all of you for your assistance and help. People highly recommended for for your furniture needs. Manager always helpful and make it happen. Thank you again.

Leigh was AMAZING, me and my mom went furniture shopping and she can be difficult at times lol but he helped so much!! THANK YOU LEIGH!!!

LEIGH WAS GREAT! Very helpful

Smooth process. Leish was very knowledgeable. Highly recommend this store.

Amazing customer service! Leigh was extremely helpful!

Stopped in Ashley's for a new dresser and worked with Leigh. He was very attentive through and through! He knew the layout of the store, very knowledgeable and super friendly! Would absolutely return!!

Leigh was super friendly and helpful in assisting us with finding the right sectional. He also made sure to get us a great price!

Leigh was awesome! Second purchase from Ashley and will be back for sure

Leigh was our sales rep and he was great!

Tow couches coming Wednesday, super exccitsd!!!!! Loved the staff...quick, hooked me up, and we're so personable ❤️

Leigh was great! He was very helpful with guiding us to the right piece, and he took the time to thoroughly explain the processes to us. Thanks!

Great Experience with Jay! He did an awesome job! Very personable, kind and really helped us achieve our needs. Chris also was very accommodating. Thank you very much!

Jay was very nice and attentive, made sure we got everything we needed

I love the couch that I received, but the customer service was horrible! The way they make you pay for your furniture in the store could really use a procedural refresh. The general manager of the store talked with me and gave me an exact price for three pieces of furniture, he then charged my credit card and I paid the full amount confidently, knowing that the general manager knew what he was doing. He then charged my credit card and I paid the full amount, confidently assuming that the general manager knew what he was doing. However, then an itemized receipt was created and I briefly looked, saw the accurate total amount and theee items. I should have fully examined this receipt (that was created AFTER I already paid) because it only listed two of the pieces I wanted and the third thing on the receipt was the furniture protection plan. I realized this error the day before delivery. When I called to take care of it a sales person at the store told me that I would most likely get the third piece sent to me at no cost, but that the manager would call me. The manager never called back and he never called back a second time when I tried again I had to go to the store to speak to the manager in person. He would not acknowledge the error and gave me basically a $25 discount which was nothing. I can’t seem to get a hold of anyone who can help me. This is ridiculous! They should not have clients pay for items after a verbal quote , they should look at a printed out itemized paper just like all the other furniture stores give you before you pay. In addition to that, their manager doesn’t call you back and their sales people give you false information and tell you you will most likely have your problem taken care of at no cost. It’s such a headache!

Very professional and friendly service. My loveseat was delivered on time and as expected. Thank you to the Catonsville team!

Leigh was great, couldn't be happier with the experience or the couch!

Love this store!! Ask for Hamad. He is awesome!!! He is very knowledgeable of the products. I’m coming back to get me a Leather sofa for my basement.

Leigh was extremely helpful and knowledgeable. It was a real pleasure working with him.

I was on the market for a new couch and Andrew was prompt, very helpful and made the transaction smooth. Highly recommend

Leigh did an awesome job! He was extremely helpful and we left with a new couch that we love!

Andrew was very good and helped me a lot. He answered all my questions. Thank you very much

Mr Waleed & Mr. Rick Trail were amazing. My husband, my daughter, & I came in to select a bedroom set for my daughter. They were kind enough to help us chose what we were looking for. They understood our interests. They walked us around & did a lot of research before we returned to the store to make the big purchase. We also purchased their mattress & sofa/recliner. The sale was perfect, the associates were perfect, & Ashley made our experience to the store 👌 perfect.

It was a relaxed, no pressure buying experience at Ashley, Catonsville. Right from the start the sales associate Leigh was with us showing various options and we ended up finalizing the deal. Got a good discount on the price from the manager. Would recommend to other potential buyers.

They have easy process for shopping a furniture. I will definitely consider Ashley when I need another one in the future.

Andrew Jackson my salesman was very knowledgeable on merchandise and was very helpful and assisting in my purchase. Would definitely recommend him and Ashley Furniture.

Leigh was great! Highly recommend! Very thorough and helpful!

Hamad was patient and very kind while assisting us. He made our purchase easy and enjoyable.

Better home for your furniture.

Mr.Leigh, best sales person ever

Very patient salesmen, glad they were able to accommodate to all of our preferences and decision making.

Andrew was awesome. From the moment we walked in, our experience was great. Told him exactly what we were looking for, and he directed us to 2 or 3 options. We told him different things we needed and he gave us appropriate options.

The staff was very helpful but not overbearing or pushy. The sales associate that helped us was very knowledgeable and accommodating. My wife and I will definitely shop there more in the future.

Mr Andrew Jackson was very helpful highly recommend

We will rate you after we receive our furniture but, as far as the in store service, it was a good experience 👍

My experience was awesome. I came in knowing what I was looking for and Andrew Jackson knew exactly how to help me. I am definitely coming back for all my future purchases 👍😁

Customer service was great the sales person was very knowledgeable with patience I would recommend my friends to Ashley store.

The customer service at Ashley Store was phenomenon.The salesman answered all my questions, showed me furniture of great quality and worked with my budget and gave me a discount!

All of the staff was very friendly and did not make us fell pressured in any way. Leigh was our associate. He was knowledgeable and willing to help us with any decisions, but not trying to "sell" us on anything we didn't like, and was considerate of our budget concerns. I recommend this store.

I had a wonderful experience, everyone was making sure I was being helped. Even the regional manager helped with my order. The prices were very reasonable too. I will definitely come back for all my home needs.

Leigh was amazing!!! Super helpful with guiding us towards the furniture that we wanted for our new place, and he was super patient as we processed all our options. Highly recommend!

Very helpful. No pressure sales staff. Good prices. Sana was a pleasure to work with. Also, the manager was EXTREMELY helpful. We furnished our entire new home.

I had I great experience at the Catonsville Ashley store.And I also received very good customer service from Chris and the rest of the staff as always thank you again guys.

My experience was great Leigh was wonderful!!

Ashley Furniture is an name brand that you can buy with confidence. Our sales associate, Leigh, was incredibly helpful, and most importantly, not pushy like some other sales folks we've seen at other stores. Highly recommend!!!

Stopped in to look at/ buy some furniture. Our salesman, Jay, went above and beyond. Helpful and knowledgeable. Ask for Jay if you come to Ashley Furniture in Catonsville,MD.

Lee Dyke and Will were phenomenal help with assisting me in picking furniture for my home. The found all sales possible and answered all of my questions.

Oyindamola, was a great help, she's so good

oyindamola, helped with explaining the store policies! great help

Oyindamola was great and really sweet

Oyindamola was amazing! She explained the financing policies well.

Leigh was the guy who helped me it was perfect

Thank you for your help, Leigh! You made my purchase experience smooth and easy!

Hamad!I CANNOT THANK YOU ENOUGH FOR EVERYTHING! YOU TOOK YOUR TIME AND ALLOWED ME TO TEST SIT EVERYTHING I WANTED TO UNTIL I WAS MORE THAN COMFORTABLE WITHIN MYSELF! YOU WERE A BEAUTIFUL BLESSING! HERE'S TO NEW BEGINNINGS AND CHANGE! I WISH YOU THE BEST! 💚

Hamad , good experience ,and service and very personal.

Andrew Jackson was great would buy from him again

Hamad was very helpful and communicated clearly! Thanks!

Rick and Chris were awesome. I would definitely shop here again

Chris was very exceptional in serving us today. Really appreciate him very much! He is a keeper in this store. Thank you Chris.

Hollywood was a great salesman. He helped me buy my furniture at a great price. He has a tremendous personality.

Sana is exceptional!

Ricky and Khaleelullah were great and extremely helpful! They answered all my questions and made things simple!

Chris the sales manager was great, very helpful and gave us a good deal!

I had a great experience here at Ashley furniture! There were so many amazing options for a reasonable price. Chris was very helpful in helping us find the perfect couch for us! Will definitely be coming back!

Looking for power lift reclining chair. Only 1 in store. Been there for 10 years. It didn't work.

Leigh Dyke was awesome and I would to have him Everytime!

Leigh Dyke was our salesperson in Catonsville, MD and he did a wonderful job!! It is nice to have a competent and caring salesperson.

Sana was awesome! Super quick and efficient. No wasted time which was amazing :)

SANA helped us purchase a new mattress and her customer service skills were outstanding. She was patient with all of the questions that we asked . She was very knowledgeable as well. I really appreciated all of the help. We will definitely be back for more furniture!

Jay and Chris were awesome! We bought a lovely sofa set at a reasonable price!

SANA WAS VERY ATTENTIVE AND STRAIGHT FORWARD. I TOLD HER WHAT I WANTED AND SHE SHOWED ME MY OPTIONS. IT WAS A EASY AND FAST PROCESS, SHE GOT ME IN AND OUT.

LEIGH was incredibly helpful, and thanks to their support, the sales manager was able to successfully close the sale.

AMAZING EXPERIENCE Leigh was very helpful and kind also the sales manager a big thank you

Sana was very helpful and friendly.

Sana is very helpful. She understood our need and thoughtfully showed us all around based on our needs. She is great to work with.

SANA Great sale person

Sana did a great job with lots of patience

Sana great service and she was very helpful

Always a pleasure shopping here. They take their time with you and help you understand what your buying. They even match prices. Thanks to Jay,Chris, Rani, and Lee.

Got a great price and really like the product!

Leigh was great and very patient with me and my family .

Richard Trail was great

Richard Chandler - my sales person, was really good and knowledgeable about the future. It was good experience altogether, thank you.

Rich offered to help us as soon as we walked in the store. He was helpful and informative. Chris assisted with addressing my concerns. Both we nice to work with.

Chris was amazing. Awesome experience, thanks for the new sofa and living fit!

Chris and Jay very helpful. Quick ordering.

Ashley Store R40 on Monday 08/26/24 Sales Associates Rick Trail …. I’m so happy for the service he provides to me , his thorough explanations every details the purchase I’m getting even he call store manager for more help !!! Best customer service 10+ thanks Rick trail and store manager.

SANA was amazing!!!

Helped me find a couch and was very helpful selecting the right one for the right cost

Sana Awesome personality Professional

Our salesman, Leigh, was vibrant, energetic, and welcoming as we came in a few hours before close. He remained extremely helpful and positive throughout our shipping experience and answered ever question my wife and I had. I definitely recommend him and this location for your furniture purchases!

Nice customer service .chris was very pleasant, helpful and patience.

Good store, Leighy made the purchasing experience pleasant.

Sana good customer service very professional

I had a fantastic experience at Ashley Store on tuesday , thanks to Sana! She was incredibly helpful during my visit, guiding me through the purchase of a sofa and love seat with ease. What really stood out was her patience and politeness as she explained the bedding options to me. I was really impressed with her knowledge and customer service. If the mattress had been a bit more affordable, I would have bought that too. Sana made my shopping experience smooth and enjoyable. Highly recommend asking for her if you're visiting the store.

Jay was the absolute best! Made our furniture experience a breeze!

Richard Chandler at Catonsville was great with helping us with our purchases.

Khalil was great helping us throughout the process. Thanks you!

Sana was absolutely amazing. She made my furniture shopping experience great!!!

Awesome customer service by sana today very professional and knowledgeable. She worked with me to get the best deal

Sana is great! Edit 9/23/2024: Takes very long time to deliver. It’s been over 5 weeks, we still haven’t received our sofa chaise. Also no tracking or update of order unlike Bob’s, they have tracking updates. Called customer service twice, they said arrival date to warehouse is September last week, and now called again delivery pushed back to October. Also, the one who selled us, Sana, “gave” us a “discounted price” because there’s a “sale”. From $1299 to $950ish, thought we had a good deal but went home and check the website for that same product and the price on the website is the same as the “discounted”. So basically we can typically order it online and get a cheaper price without fooling us that she gave a big discount in-store.

Sana, Great help and very informative and helpful. Good job. She deserves a raise!!

This particular store was very helpful the representative was very polite and understanding and I would reference somebody else to this particular store myself

The service I received from Christopher was excellent. He was very helpful and professional and showed me the exact style living room set I was looking for. The sale price was good too. I would shop there again.😊

Was pretty quick and Ricky was a great salesman. He helped me find what I was looking for and didn't try to strong arm me into other stuff

Sana was my sell’s person. She was excellent, stayed with me from start to finish. Need more like her. Very professional

Leigh was amazing! I didn’t think that my price point could be matched, but Leigh made the impossible happen! Thanks to him, now I have a new dining table set!

Sana @The Ashley Store on Baltimore National Pike was very professional with my mom and myself. We were both greeted as we came inside the store. She showed us a variety of recliners as well as a living room set that I was interested in. Sana also offered discounts that would help lower the price of the furniture we were purchasing. It was a wonderful experience!

Sana provided great customer service with a smile. Very helpful and helped us find and order all of the items we were looking for. Loretta made check a breeze. Fast and friendly.

Sana was a great help. I had to be in and out very quickly, and she made sure to get it done as quick as possible.

Sana was fantastic! Came in for a dresser and mirror. Made is super easy and smooth. Great customer service!

If I could.give a zero at this point I would. After spending 2 hours in store and deciding on a mattress, my fiance and I were quoted a price by one of the MANAGERS. After getting approved for a credit card to finalize the sale, the manager "received a call" with an issue. We were then told that the call received informed the manager that he couldn't give us the quoted price of $1000 because it wouldn't profit the store. Instead he had to charge me $1600 for our mattress. And there was, of course nothing he could do. So now I have a credit card for no reason that can't be closed without impacting my credit and no mattress. It's a real shame because both the manager and the person he was training seemed nice and easy to work with. I was sorely mistaken. I left the store quickly because I was so upset and felt very taken advantage of.

Sana was probably one of the best guides i’ve met, me and my mother have been looking for a couch for almost 8 months and we found the perfect one with her help! We love the couch and appreciate everyone’s help!!

I ordered my table six weeks ago, and I was told I would receive it within two to six weeks. After six weeks had passed, I called to check on the status, only to be informed that the table had been discontinued. They offered to find a different table that matched the chairs I had ordered. I requested a refund, but they insisted on speaking to the manager to see if they could locate the original table elsewhere. After waiting an hour without a response, I called back and was told it would take another three weeks to get it. This whole experience has been a complete joke—I'm extremely disappointed.

Sana was really nice, friendly, and patient. She helped us look for what was the best fit for us and was very knowledgeable about prices and discounts. Awesome customer service!

Sana was amazing! She gave great customer service and I’ll be back with another client real soon for her for sure. Thank you Sana.

Oyindamola is a wonderful csr, great service!

Oyindamola is pretty good

Oyindamola is great

Oyindamola is the best CSR in the game!

Oyindamola is amazing !!

Oyindamola is the best associate! So helpful.

Sana was very helpful to us in finding our new couch!

Sana was very approachable and friendly. She answered all my questions and provided excellent customer service! Will definitely shop here again!!

Sana was very knowledgeable and pleasant. Found exactly what we were looking for. Highly recommend and would definitely buy again.

Oyindamola was very helpful with the process of checking out

Oyindamola was a great CSR. She explained the policies in details

Sana helped me and my husband find a bed set today. She was very patient and understanding to our needs. Happy with our purchase and price so far.

Sana Respectful, professional and a good sales person.

Sana was very helpful and patient with me and my daughter shopping for new furniture.

Loved shopping at Ashley. Thank you, Sana for your help and making our shopping experience awesome!

Sana Wonderful customer service very nice & attentive to our needs

Great experience, swift, and friendly service. Leigh was attentive, listened wel and made the experience extremely smooth.

Amber was a very welcome face when we walked in. She helped us on the combo we saw from the website. She gave us the space we needed to discuss the purchase, and ultimately decided on getting. Amber went over the pricing and options to make sure we were happy.

Amber was great! Very knowledgeable of the different materials of the furniture and what colors each different piece came in.

Amber was amazing to work with , quick and got what i wanted , best sales lady ever with fashion , please check her out !!! Will come back just because how amaxing she was

After quite the search for our first couch we finally found one with the help of Leigh at Ashley’s! Leigh was absolutely wonderful and so so so helpful! Even helped us load our car with some smaller pieces we found! Such a huge blessing to two young newly married kids! Please ask for him if you go to Ashley’s!

Excellent experience with Amber

Visted on July 4th and work with Leigh. He did an amazing job helping us find the perfect couch for us. He was extremely helpful and knowledgeable about the furniture we were looking at. Highly recommend Ashley.

Leigh was awesome. Great help and knowledgeable.

We had a great experience. The salesman khaleelullah Nazhand at the Baltimore National pike store was fast , efficient and knowledgeable great service

Sana was very cooperative and helpful. We had very straightforward purchase.

Sana was Very helpful at Ellicot city

Sana was very attentive and understanding

Sana was very helpful and accomodating. She explained things in details. Great customer service!

Sana. Very good customer service.

Jay was amazing! Took me less than 40 mins to price , quality and size check for my shortlisted couches I have been looking for months. He was very good at communicating and gave his opinions fearlessly to make a better decision.

Jay was excellent. He helped us choose the right sofa and we were able to buy on the store.

Sana was great. Initially my mom came just for a table lamp but Sana was so polite, kind and went above and beyond to help my mum. We found a sofa and love seat that my mum loved and can't wait for it to be delivered.

Sana She was excellent!!

Amber was so sweet and very helpful when looking at furniture. Thank you Amber for everything!

Amber was so helpful, communicative and genuine.

The store manage and sales lady Amber, were very helpful, personable, and professional. We will definitely come back for future items.

Ms.Amber was very welcome pleasant an very nice an she touch all bases

Our experience shopping here and working with Khalil was amazing. We were able to pick out the items we were looking for and Khalil was a big help. We would definitely recommend shopping here.

Sana nice and good service

Sana helped us find the perfect bedroom furniture. We met Sana and she was very welcoming, she showed us the best products. She was very nice and helped us buy furniture that we were satisfied with.

Sana is very profesional and respectful person.

Hamad was awesome at Ashley Catonsville! From showing me all the options I asked about to making sure I was happy with the size and color to all the details he was knowledgeable and friendly and very thorough in making my purchase a success! He even stayed with me and had a great conversation while I was waiting to pay/schedule my delivery! What a great guy and a wonderful asset to Ashley!

If you were looking for great service and great pricing… See the Manager Waleed and Hamad!! You won’t leave disappointed.

Hamad was excellent. Gave all the details. Answered my question. Process made simplem

Leigh did a tremendous job working out all the details and price. Great customer service. Go see Leigh when visiting the Catonsville store!

Hamad has great customer service skills.. From i entered the store he was on point .. Thanks so much. Very patient and knowledgeable

Sana was wonderful.. great experience with her I love u come back again and shop again with Sana she's soon friendly

Sana was helpful and resourceful! Thanks

Sana is amazing sels girl shee trite like family parsan and see explan every singal things.

Amber was amazing I was so appreciative of her customer service that I'm going to be a faithful customer of your store. She deserves the best.

Khaleel & Will were great! I was able to get everything I need at a great price!

Sana was great with customer service and was very eager to help! She was also very knowledgeable in the merchandise! Five stars!

Great experience with Leigh! We came back several months later and asked specifically for him! Fun guy, knowledgeable.

Sana is very good and energetic .Helped us lot about sofa we bought.

Khaleel did a good job explaining the prices of what we were looking for. It was a beautiful gift for my mom thanks to people like Khaleel who made our search easy.

Amber was incredibly helpful with helping me select a sofa. I highly recommend this location due to the experience I had working with her!

Hamad ,was the Best

Nice store and great service. Sana was really friendly and helpful

Sana was extremely helpful in finding the coffee table set we wanted. She was very quick in pricing the items and very adept at finding the furniture for us.

We met a guy named Will and he was very nice and helpful and helped us with finding out the prices of the sofas and also the sofas were really nice and comfortable and overall it was nice to be here they were also affordable.

We met a guy named Will and he was very nice and he explained everything to us about the sofas and he told us about all the colors and the prices of it and he walked us through about these couches and he was just a nice guy and the sofas were nice and comfortable and we found a lot to choose from and we found the perfect one for us.

Sana was super helpful and patient! I needed a lot of mobility assistance and she was really helpful and accommodating.

Sales person was Sana, who was very polite and helpful. My father was able to find a mattress that fit his need with out any headaches or hiccups. Made the experience pleasant and trouble free.

I visit ashley …sana gives us best sales service

Sana was wonderful! Thank you so much for your patient and time.

Amber was a wonderful help! She was knowledgeable about the options and helped us get a good deal on a nice set.

Amber outstanding salesperson great customer service.

My husband and I recently renovated our house and we came into Ashley Furniture looking for some new furniture. Amber, was absolutely fantastic! She greeted us immediately at the door and was fantastic the whole time! Thank you so much for the assistance.

Hamad was amazing and patient with my decision making and processing for purchasing a livingroom set for my new condo! Great guy and I would definitely work with him again!!!!!

We enjoyed the professionalism of Aimee. She was very knowledgeable of the different furniture we were seeking.

I Visited Ashley HomeStore recently to buy some furniture for my house and had the pleasure of being assisted by Miss Sana. She was incredibly helpful. She was calm and compost throughout the process, attended to me with a great smile, answered all my questions and assisted me up till the end of my purchase unlike other places I have visited. Her excellent customer service and courteous conduct has earned me as a loyal customer and I cant wait to be back to buy more stuff for my home.

I usually dont leave reviews but this time I had a wonderful experience at Ashley HomeStore thanks to Sana! She was incredibly sweet, kind, and welcoming. While the prices were a bit of a constraint this time, I am definitely planning to return soon to buy furniture. The exceptional customer service left a lasting impression, and my mum was very happy too. You've earned a loyal customer in us! Thank you, Sana, for making our visit so pleasant. Had to say she was pretty too.

Leigh provided excellent customer service and also helped us find the right couch. Thank you Leigh!

Khaleel made the purchasing our furniture set easy. Gave us plenty of choices, and gave us plenty of time decide what we wanted. In and out

The sale’s representative Amber was Excellent, From the door in to the exit out. Her floor manner was very professional and she show's potential for management.

I had a great experience at the route 40 Ashley! Right as I walked in, I was greeted warmly by one of the salesmen. Ayanfe listened attentively and helped me find exactly what I was looking for, I really appreciate Ayanfe Ajimatanrareje and all his help! I walked out a very happy customer. Will definitely recommend to my friends and family :)

We visited the store today at Catonsville and purchased some decor, Khaleel was very patient and helped us throughout the process. We are extremely happy with the purchase we made.

Walked into Ashley looking for furniture. Amber came to help just as we walked in. She was super quick and helpful to show us around and found us exactly what we wanted. Great customer service! Thank you!

I worked with Amber and Aleena were very patient and a very nice. Ashley Store have very good employees.

Hamad is doing great job. We got a good customer service

Wonderful experience. Hamad was superb! He listened and delivered. We were in and out with dining set and couch set in no time. Highly recommend

Khalil was great! Very knowledgeable and gave us all coupons available to receive the best price! He even let us jump on the cushions of the couch to show their durability! Great experience with him!

Worst store ever don't shop there disgusting people service sucks corporate as well sucks cheap furniture

Hamad and excited employee. He was very helpful and really help me pick out my furniture and got what I was looking for.

We had a great experience here and Khalil was very helpful with my purchase

Amber was great and super helpful.

The experience eas smooth. Hamad was very friendly and answered all our questions. He was very courteous and friendly. Very good service.

Good job

Jay was a great salesman, very helpful. I will give him 10 ⭐

Hamad was great. He knew all about the products he was very knowledgeable professional and personable. He knows the furniture well and saved us a lot of time. He basically put rooms together for us. We will definitely be back. Looking for Hamad in our next adventure. Thank you so much.

Excellent experience with Leigh. Very helpful.

Hamad was so good! He helped us out so much!!

I really like my shopping experience here at your location. Hamad was able to show me what I found online in the store and explained everything in detail.

Great service. Let us take our time and make the best decision. Highly recommend.

Hamaad was very courteous and extremely today helping us through the buying service

Leigh at Ashley Furniture.

I have shopped with them several times, and every time, I have had a great experience. They have a salesperson named "Leigh". This guy is awesome, friendly, and customer-oriented. Highly recommend this sales person.

Mr Hamad was professional and courteous, would recommend using him when you visit.

Hamad was great. He knows his stuff. Was very helpful. Add provided great service. He even remembered us from when we visited the store a few weeks ago!

Hubby and I went to Ashley's in Catonsville and had an amazing experience with Leigh. Not only was he attentive he was knowledgeable on store inventory and products. He was not aggressive or pushy. He moved at our pace. He made us feel like his goal was to satisfy us. If you are looking for quality service with an amazing attitude, go to Ashley's and ask for Leigh. We will be coming back! Thanks for making customer service matter!

Hamad provides an excellent customer service to me and wife during our visits to your location in Catonsville Maryland. He remains professional throughout our time at the office.

Jay was very professional

Jay was very professional and helpful.

Khaleelullah Nazhand he was awesome did a wonderful job

Hamad gave us outstanding service. He was able to direct us to items that fit our furniture needs and price points. His customer service skills are wonderful. Look forward to working with him in the future.

My customer service rep, Amber, was extremely helpful and fun to work with. She was patient and explained every detail. Waleed made sure everything was finalized. I appreciate the superior service provided at the Rt 40 west location. Thanks Ashley Furniture you are truly the best!!!

Hamad was excellent with his salesman skills! Very patient and knowledgeable! More importantly he was kind, helpful and respectful! Nice person overall!

Amber was fantastic and very knowledgeable. Highly recommended using her at this store!!

Khaleel and Chris made sure we had the absolute best price to fit our relocation. We Will be back for our future needs

Khaleelullah was extremely professional and helpful. His knowledge of his inventory led me to exact sectional I wanted.

Don't buy from this Ashley furniture. If you do, don't bother with the warranty. They won't actually cover it even though they say they will. Your order will be delayed. They never answer their phone or return calls. The furniture is JUNK. Do yourself a favor and spend a little extra on quality furniture. Whatever you buy from here will fall apart long before your 5 year warranty is up and then they won't cover it anyway.

Leigh helped me out very much. He was so patient and kept professional all through.❤️❤️❤️❤️❤️❤️❤️❤️. He is the best

Ed was so helpful and worked with all our needs!

Friendly and great service!

Hamad Al-wadi and Khaleelullah nazhand was very professional and kind. I got the best deal!

My sales lady Amber and Will the manager are the most courteous professional and personable people I really had mixed feelings about Ashley furniture but they turned my entire opinion around I will be back. Yes and Amen. Shalom. Charlii🐩🐩🐩 April 21 2024.

Amazing service Ed was super amazing make sure u look for him when getting your furniture.

Avoid this store at all costs! I purchased a sleeper Sofa through these guys that fell apart in 3 months, and this store then failed to honor the insurance/warrantee i purchased through them, then this location's manager threatened me and told me never to contact them again or else, I've never had a worse customer experience nor have I had a store manager physically threaten me like this before only to have their corporate customer service do nothing!!!!!!

Ed was great at finding what I needed in the store! No pressure sales employee, great service!

Ed was very professional friendly and got me the best deal as possible.

Telling everyone I know to NEVER do business with these scam artists. 1200 dollars for what we thought was a nice table and not even a year later the wood I warping and we’re being refused any warrantee. This won’t be your last one star. Everyone I know will take your rating down below 2 stars or I won’t be satisfied. On my way to call the BBB next

I received good customer service from Ed at the Catonsville store.

Hamad was the best! Got a mattress for a good price. Yay!

They were very helpful . Ed was very nice and professional. He basically showed me the entire store. Would definitely recommend

Edward was very helpful, he gave the required assistance and discount.

Ed Chris Tj and Loretta helped my family once again! I love your customer service hard work and dedication!!!

They were very knowledgeable, and helpful and understanding.

Edward was very informative and helped us make the perfect decision for our home !!! 10 out of 10 recommend

I’ve been looking in the market for a leather couch with power reclining. All I saw was way too expensive or too big. I happened to find one (Warnerton) that was perfect and moderately price and was able to take advantage of the sale they were having that weekend. The sales people were patience with me accommodating and friendly. I have gone to this location in the past and will use them again for other future furnishings.

Khaleelulah Nazhand help me out today great customer services they work with you definitely will be coming back rate it 5 stars ⭐️

Ed and Roni were pleasant and knowledgeable. Will be back

Five star

Khaleeullah greeted us since we walked in& constantly asking if we needed help& gave us many options! After seeing different option he helped us pick out our sofa& dining table for a good price!!! AWESOME guy!

Ed and the manager are the best.

Khaleelullah Nazhand, Waleed Monaye Spady was great and experienced

Khaleelullah nazhand was great 👍

Had a great salesman Hamad!

We bought a sofa at the store and Hamad gave us an excellent service! He helped us pick a right sofa for reasonable price.

Miss Aleena and Monaye was really helpful and they are very professional workers I really appreciate they a hard workers…

Ana is a good salesperson and was very helpful.

Excellent service by Ana at Catonsville. Good furniture at a good price with good service.

If I could give 0 stars I would. This is by far the WORSE Ashley’s I ever came across. They are very unprofessional and rude after they get your money. They made a mistake with delivering me the wrong color furniture that I paid $1300 for. They don’t take accountability for their wrong doing and try to blame everything on you. I ordered a tan couch from the showroom floor and they delivered a grey couch that wasn’t even on the showroom floor for display. how do you mess that up? It was THEIR mistake. so November 15th I was due for someone to come to my house to pick up the wrong grey furniture (love seat and couch)and deliver the tan couch that I purchased. The driver did not give me time to meet him and get my furniture taken away, before he pulled off I called him and he tells me oh I already left call and reschedule and pay another $150 fee. So I called the store in cantonville to address the issue and they never have an answer they talk in circles and always say let me have my manager call you back and they never call back. So I called corporate to address the issue and the manager at corporate was just as nasty and rude. All I wanted was the color couch that I paid for. I even was willing to pay again the reschedule fee just to get this couch out out my house and get the couch I originally picked out . The manager said she closed my ticket and was not sending me another driver and how it’s an even exchange and the couch is mines now. They don’t even work with you or care that you’re a paying customer. So now I’m stuck with a grey couch that wasn’t what I originally picked from the showroom floor at the store. They are evil and karma will hit them. Stay away from this store and beware if you want to be tricked and scammed out of your hard owned money. This Ashley is ghetto. Go where people have class and dignity with them.

Khaleel Nazhand was very helpful and was kind. Keep up the good work.

Had a great experience. They were very friendly, really took thier time to answer our questions, and gave us a great price. Would definitely recommend!

Very fast and efficient customer service. Kevin was a great help in finding the right purchases for us for our new home!

Great staff. The store has a beautiful display of furniture.

Helpful staff, great prices, and quick turn around times!

Friendly, honest, knowledgeable while looking and purchasing furniture

Ayanfe took excellent care of us while we were at the store and make sure we were good the whole time

**BEWARE** If you're even considering buying furniture from this store, I strongly suggest reading this review and checking out the Better Business Bureau website reviews. I made the mistake of buying a sofa bed on November 6th, which arrived at my home today- a full month later on December 6th. But that's not even the worst part. The item delivered was the wrong piece of furniture! I called the store immediately and spoke to the manager (Will). He promised to call me back at noon to check if they had the couch in stock. However, he never did. Upon calling back, I was informed that he had already left for the day. The best is yet to come. When I explained the situation to Aleena Khan, the customer service representative, she blamed me. She explained that it was my fault that the order got messed up because I did not clearly articulate to the sales associate (Ana Rivera) that we wanted the sofa bed option. What??? "Of course I did. However, she was not even willing to consider the idea that THEY made the mistake. Now, I am stuck with a 30% "restocking fee" and no couch. For reference, the sofa bed couch cost $824, and they made a $250 mistake (30% of the cost) that I am paying for. DO NOT BUY ANYTHING FROM THIS FURNITURE STORE!!!!!

The customer service was not the best experience

Kevin was great! We bought a mattress from Ashley’s and he walked us through the process and was a great help!

They were helpful in finding me the bed frame I was looking for

Kevin was a great help.

Ed was very friendly and understanding. We looked at several stores and considered many options. The furniture at Ashley is equal to that of other stores in quality and price. We ultimately decided to buy from Ed. Thank you!

Trying to shop on the website, and failing. I've chosen 7 different items to look at as a result of my search with filters, and every one of them is out of stock. There is no option to not search for out of stock items, so I've just wasted my time. Do better with your website. I'll shop elsewhere - someplace that actually has things in stock.

Great experience literally from the moment I walked in the store to the moment I left. Special thanks to Kevin for being so knowledgeable and leading me to the purchase of my living room furniture!

Ed was very nice and quickly got us set up with the sectional we wanted. Overalls good experience.

I worked with Chris and Valli. They were patient and took all my requirements into consideration before suggesting options. Gave me great pricing too. Strongly recommend working with them

Do not buy the extended warranty that they Offer. Please save your money. It does not cover anything. Don’t fall for it.

Brian Donnelly was great! He is very professional and not pushy at all. Best customer service with him. The process was smooth with him.

Great place! Cool people. BRYAN WAS SO MUCH HELP! Thank you 😊

Ayanfe is the best man for the job

The sales rep at Ashley was very helpful. I was able to get exactly what I wanted.

Bryan was an amazing sell's person, he was so nice, and very informative. I will definitely come back to Ashley 's to do business with him

We purchased $3673 of furniture at Ashley’s Aug 25. The salesman Thaer promised us we would have it delivered by sept 15. We purchased this based on this delivery “promise” due to needing it for a special occasion on Sept 23. We asked to cancel it since we have not received it yet and they said it’s 30% of sale to cancel the order. We are extremely disappointed. The salesman was so assuring we would have it. I feel he totally lied to get the sale. We expressed how important it was to get it before the 23rd and they did not fulfill their promise. Very unresponsive as well.

These guys were nice and willing to negotiate to make a large sale. I even bought a warranty!

Marcus very good salesperson Check him out

Team was extremely helpful and polite. This is our second time buying furniture from them and again we feel as if no mistake was made.

A nice location with good prices. The customer service is great. I had an issue with an order due to me needing to cancel and they were able to work with me and didn’t give me a hard time. For that I’ll definitely be returning in the future for more furniture purchases.

Very disappointed in our purchase here. Bought a king size mattress and frame here. Their brand mattress. After being repeatedly upsold by the sales people we managed to convince them to look in our budget. Memory foam, felt fine for the 10 minutes or so we laid on it in the store. More than once we were assured by the sales associate and service people that we could return the mattress after 30 days for a full refund. I took off work for the delivery day. The truck no showed. I got no curtesy call or anything. Just a day of vacation burned. Rescheduled for a Saturday and it got delivered. We slept on the mattress for about 2-3 weeks and found that there was a great deal of sinking sagging into the mattress. Whoever is lighter (we are not especially large people) ends up on a slant towards the smaller person- this is a king size mattress. This mattress is not firm enough for us. I called the store to ask about refunds or exchanges. I was told at first that that shouldn't be a problem. Then when the customer service person got in contact with the regional manager suddenly this mattress wasn't covered for refunds or exchanges. He said we had 3 days to figure out if we wanted it not 30 days. How is it possible to figure out if a mattress is going to work for you in 3 days? We were guaranteed our money back before 30 days. It felt extremely scammish. All we could get was our delivery fee back for the missed delivery, and a $50 dollar (that's right you see it) discount on our purchase. Ive never dealt with such a shady company before. Buyers beware. I would have been happy to return this mattress for full price and use that towards a different mattress in store. Over all 0/5 starts. Only buy name brand there because this company will straight lie to you and steal your money while telling you there's nothing they can do about it and cant honor the return policy we were clearly told.

Friendly staff good service and excellent furniture

Brian gave us exceptional service and great options while looking for new couch and coffee table for our new home! Fantastic service We purchased and love our items.

Bryan was great and helped me find my new bed

Bryan was very helpful!

I bought a sectional and a dining table from here. I would like to thank Tavon and Will for the great customer service while listening to my requests. Great place, will be shopping here in the future again!

My experience was very well processed the guy i spoke with , matt really nice guy very patient because we did look through alot and he went the extra mile and took several different measurements for several different choices to makes sure we were sure and satisfied.

I had a great experience at Ashley's Furniture Bryan was the associate who helped us, he was accommodating proficient and knowledgeable and we ended up making a purchase due to his great advice and assistance.

If you could leave zero stars, I would. Tayyad came over to see what he could help with but was not actually wanting to help. The service we were given could only be compared to the sleeziest used car salesperson you could imagine. I don't know if he thought that there wouldn't be a big enough commission for him because of our ages or what. He was not interested in answering any questions or offering suggestions. We left as quickly as we could and went to Columbia where William was very pleasant to work with and didn't make us feel that we were an inconvenience. I suggest if you need anything, DO NOT GO HERE but to Ashley in Columbia instead. It will be a much better experience.

Kudos to our salesperson “Matt” who was extremely helpful, knowledgeable, and pleasant to work with. I would recommend Matt for all your Ashley furniture needs. Our living room set arrived in less time than anticipated. Everything was delivered in perfect condition. Set up was quick and efficient. Very happy with our purchase!

Ashley furniture is the WORST furniture buying experience my husband and I have ever had. We spent nearly 8K on furniture in Nov. of 2022. Putting aside the fact that it took 3 months for our furniture to arrive, when it finally arrived on Feb. 8, 2023. I noticed a manufactures sticker on one of our couches. I peeled it off and there was a huge hole in the couch. I approached the driver who was still in our home, and asked him if he would take that piece of our sectional back and he said that would not be necessary as it would leave our couch missing a piece and instead he would take pictures, which he did, report it and that Ashley’s would be in touch with a replacement piece. Fast forward to later that day, we called our local store let them know what had happened and they explained they could not do anything at the store level but could email the service center. They asked us to email them with photos which we did immediately. After 48 hours we had not heard back so we called again, the store told us they had not heard back and advised they can’t call the service center and only communicate via email. They advised we call the service center. We then called they service center and again explained our story and we’re asked to send photos, which we did. Since that day Feb. 8th we have been on the phone daily with the store and the service center with zero resolution and no responses to our complaints or the fact that we had a couch delivered with a whole. We spent $8K at this store and it offers ZERO customer service, no communication, no managers to speak with and worst of all damaged furniture. What an incredible disappointment for such a large company that claims to produce excellent furniture. DO NOT SHOP HERE. Because if you ever run into an issue you will get no help from your local store and they have no corporate office to assist. An absolute nightmare. We are still stuck with a coach that has a huge hole in it and zero assistance from The store, customer care or anyone on Facebook.

My husband and I went to Ashley Furniture on Saturday February 18, 2023. The Gentleman named Will assisted us and it was a professional and friendly experience. Will was very detailed oriented, and helped us through the entire process. We got a very nice sofa set. We appreciate Will. He then directed us to Pamela at the desk, and she was welcoming, informative, and cordial. Pamela was professional, as well as kind. Thanks Ashley Furniture. You did good.

CUSTOMER SERVICE WAS GREAT

I would highly recommend shopping here. I was assisted by Hayel who was so helpful, insightful and very knowledgeable about the products. Hayel was very patient and answered all questions in a professional manner. I would recommend asking for his assistance.

THE WORST IF YOU DECIDE CANCEL YOUR ORDER YOU HAVE TO PAY %!!!! BECAUSE THEY DON'T KEEP THE DELIVERY DATE AND DON'T GIVE YOU A DUE DATE. IM OUT SOFA FOR CHRISTMAS. WHEN THEY TOLD YOU, WILL BE DELIVERED MIDDLE DIC NOW IS MIDDLE JAN "NOT SURE" "PROBABLY" , SUCH A TRASH!!!!!

Overrated place for furniture..

Da’Onna was super helpful to us getting a bedroom set and mattress! Great service

I had a very positive experience with Pamala. She is very friendly and professional. She answered all of my questions, she returned my call as promised and she is definitely an asset for that store and company. I definitely appreciated the service I received from her.

I came into the store today looking for help, their CSR lady helped me a lot with a lot of things, her name is Pam. She deserve the 5 stars 👍👍

Absolutely the best furniture purchase experince.. Syed was extremely patient and he listened to what I wanted before trying to sell me a product. I came to look and browse. However I purchase 2 sofas.it estate, and 2 king mattresses. Even the Customer Service Reps Pam and Aleena were very professional. I a.m now an Ashley teamsters.

Matt,Mikell, and Pam did a great job. Gots lots new furniture

I went to my buy a sofa and mr. Khaleelullah was very sweet and kind and most very helpful ☺️ …

I purchased there in 2017. The sales person was great. But she didn't stay long and was in sales for some time based on our conversation. Well I paid for one of those furniture demage coverage, it I didn't use it I would get my credit back. We'll must be the fine fine print that it can only be used in the store. No one line purchases or as I was told you just lose your money after 30 days. Now I don't need another lamp or a picture. And items that I found are truly over priced at Ashley can get them at big box store for much cheaper. So never get the so call protection plan even if i had to use it they don't make my furniture anymore. A real rip off and horrible customer service. They could even give me the name if the CEO and clueless on district manger. So I found a face book space were peaple are sharing horror stories. Poor customer service and cheaply made furniture that is falling apart, with photos. never get thethe iand lamps. What I found said is that there is no customer services at all. I even found

Great customer service from Dooley

Stopped in the store yesterday to look for a living room set. The salesperson who came up to me, as well as someone identified as the manager, were unable to answer simple questions about furniture dimensions and what models were on the floor for me to look at. Turns out, this store is not part of Ashley corporate but independently owned. Did not buy here and went down the road and purchased from Gavigan's.

Nate gave us amazing service and an amazing quality sectional for a fantastic price!

Nate greeted me at the door with a friendly smile. The piece I originally loved could not fit my space so, he offered an alternative that was absolutely perfect! Not to mention more affordable for me. Great experience! I will definitely be back in the future. Five years ago, I wrote this store off and vowed to never come Back because of the salesperson attitude! Today Nate changed that!!

They have the worst customer service representatives just save your self the stress

Nate was amazing today with helping me find my mattress and living room furniture ! He was nothing short of Amazing! I will be coming back

So, I was looking for furniture for my new apartment and decided to stop by Ashely's. A sales rep named Jay helped me out. I found everything I needed and was provided exceptional customer service... definitely would shop there again.

Went in nervous, but needing to furnish my new apartment. Nate Was my sales man and he was very attentive and helped me match all the items for my bedroom and living room. Unfortunately they were not able to help me so I went to price busters instead and got everything I needed and more. Everything came in less than a week where as Ashley’s said I would have had to wait 14 weeks.

I love this location the nice young lady Tatyana I think that’s her name. She really helped us with deciding . She was patient with us and very friendly:) wish more sales associates were like that . Can’t wait to receive our new furniture. So thanks to the young lady Tatyana were so excited.

I purchased Furniture on Nov 18th and was told at the time of purchase that all items were in stock. The receipt stated 8 to 12 weeks, which I understood given the current COVID delivery times. Upon the end of 12 weeks I went back to the store which I still had not received the items purchased. I noticed on the website the items were now at a sale price 300 dollars less, and I was told by store associates that per the policy I wouldn't be able to receive the discounted price. The store associates then proceeded to show me my order which had a couch of a totally different color than what I ordered. After being argumentative the sales person I dealt with was able to rectify that I was correct. The store associates were argumentative and not accommodating. I will never shop here ever again they have horrible customer service 😒 I got a refund for the couch and I'm still waiting on bed and dining table.

I went to this shop for “just lookin”. But the crew over there were very helpful and nice, and I end up buying. Hayel the tall guy over there was very helpful and understanding. While I was there on of the ladies who work there found a baby fox in the parking lot. She took it to the vet because it was injured. I think her name is Tatyana.Such a great lady. This is the baby fox in the pic.

I was very pleased with Tatyana's customer service and her pleasant personality. I recommend allowing her to assist with your furniture needs. I can't wait to allow her to assist me in shopping for my new dining room set.

Nice store.. great custmoer service.. highly recommend the lady Knicoal for help!

So I ordered my furniture January 2nd and and it came January the 27th I was very pleased with the service and how I was help I was greeted and help by the young lady named Knicoal she was very nice and pretty I appreciate her services

Tatyana was very assertive with helping me and my partner find a comfortable couch for a STEAL! I CANT WAIT FOR IT TO COME IN!!!

I had tatyana and she was very respectful and worked hard to suit my needs. She found me and my wife a beautiful sofa for a very affordable price. I will definitely be coming back for more of my homes furniture needs.

I ordered my furniture and was told it would take 6-12 weeks . I checked every few weeks on when it will be delivered they kept changing the date and told me if it would be after my delivery date they will offer me good compensation. I got my delivery yesterday after 5 months and when i called for compensation they told me we gave you a big discount when you ordered so we cant offer anything. they lied to me for 20 weeks they never planned to offer anything. terrible customer service .

(Translated by Google) We are newly moved to Catonsville so these days we are looking for dining and drawing room sets. The variety is excellent but above economical prices because of various brands. We recently moved to Catonsville so these days we are looking for dining room and lounge sets. The variety is excellent but above cheap prices due to several brands. (Original) We are newly moved to Catonsville so these days we are looking for dining and drawing room sets. The variety is excellent but above economical prices because of various brands. Nos mudamos recientemente a Catonsville, por lo que en estos días estamos buscando juegos de comedor y salón. La variedad es excelente pero por encima de los precios económicos debido a varias marcas.

If you want your furniture in about six months, then shop at this store… If you want it any sooner, then don’t try to shop here. They’ll tell you an estimated delivery date, provide no updates, and if you call to inquire they just tell you “next month....next month” every time. Complete ridiculousness.

The online purchase process went pretty well. The only issue I have is when I went to the store to see the product before purchasing it online. The salesman wasn't very helpful in getting a power cord for the recliner. He actually said there wasn't one available. I was about to leave the store before I decided to use the cord from another recliner. My plan was to buy the chair at the store but after that experience, I decided to buy it online. I didn't want that store or salesman to get credit for my purchase. Also that salesman and his manager told me the sales price ended that day, however the following day it was still on sale and a price drop of $37.

New update ! We are now at 14 weeks since ordering I was told 2 weeks ago it will be in end of November beginning of December …. Of course I call back and some how now it’s end of December beginning of January ….. guy on the phone says you should probably cancel your order …. So I’ve waited 14 weeks received 3 different times it will come in yet nothing yet and no offer for compensation or anything. The worst part about it I know 2 others who have ordered the same couch from a different location and received they’re orders already this is crazy. I placed an order 10 weeks ago I was told it would take 8-12 weeks. The salesman told me even though it’s saying that it will be sooner I can assure you that. when I called a month ago they said it’s coming in next week. I decided to call again and get an update and now they are saying another 3 weeks . This is past the 12 week window with a lot of run around and no help this is ridiculous. I asked for compensation they said only after delivery can we do that ? How does that make sense they took my money gave me a ton of run around and aren’t even offering to compensate me. I don’t recommend this place at all it’s been a nightmare. I am left with no couch . No compensation . Just run around

I still haven’t received my furniture yet it’s been over 12 weeks. there’s no communication about my delivery it’s way overdue. Update January 4, 2022 it’s been five months still no furniture no one call and I’m still waiting I will not be ordering from this company ever again I contact them and gave my information and still they haven’t contacted me.

Bought a tv stand, and the guy told us it was solid wood but it turned out not.

The sales representative Ola was very nice and helpful. However, outside of that, working with Ashley Furniture has been a complete NIGHTMARE! My husband and I attempted to make a simple return a few days after a purchase and they kept giving us the run around about getting someone to pick up our return. They kept promising to return our calls but never did and we had to keep calling them for updates. None of the staff ever remembered the status of our issue each time that we called. Ultimately, we were promised a refund to our account since they can’t seem to accept our return, but when we called again we were informed that we’re getting a store gift card that has yet to arrive. We will never be shopping with them again so we definitely have no need for the gift card..

DO NOT SHOP AT THE CATONSVILLE STORE. I have been since June trying to get my furniture. It wasn’t until I persisted for a status that I had to finally cancel the order and get my money back. At first they told me they would have to charge me a 10% restocking fee on furniture they never could produce. Then I was told that I was outside of the timeline and they would not charge me. Then the credit card I used I had to be canceled due to fraudulent charges I no longer have. And first I was told by a representative they would take the information confirming that from the bank over the phone. Then I was told in this age of Covid I have to get a letter signed by the bank indicating I got a new card. I asked for a check and they do not reimburse by check. Wish me luck. I asked myself so long as I get my money back why is it important to Ashley Furniture for me to prove I got a new card. Take your business somewhere else or if you decide to do business with them prepare yourself

ZERO STAR !!!!!!!! Never ever go to Ashley store, these people and their customer service is pathetic, I placed my order in June and they asked me to pay full amount in order to receive the furniture in 8 to 12 weeks, and it was a BIG BIG BIG lie, they never delivered my furniture, it's been 5 months and my house is still empty.. They never called me to inform about this inconvenience and never gave me any satisfied customer service. So I went to the store to talk to the manager and as usual the Manger never showed up, and they just gave me my money back after 5 months. So disappointed!!

Bought my accent chair and dining set from here! The sales agents are very polite but not pushy. Great shopping experience!

Don't even waste your time here. We bought a complete living room set in the beginning of June 2021. It's still not here. The first time I called in August, they said it would be here on the 31st. Then, I called Sept. 1, and they said it would be here on the 14th. No explanations, no information, nothing, and bordering on rude when they said they had a paper I had initialed that said 16 weeks for delivery, and I asked them if I had initialed it, then why didn't I have a copy of said paper, cos all my paperwork says 12 weeks? No response :-P 16 weeks later, I decide to call the store and ask for a refund. No answer. I try half an hour later, and let it ring for 2 minutes. No answer. This is during normal business hours around 10-12. I get frustrated and call customer service (And Ashley furniture doesn't make it easy to FIND that main number...just sayin'.) and I spoke to a great CSR named Taylor in Brandywine, who was able to give me information about my order, and when the last few pieces were expected in, and the dates of upcoming shipments of the missing pieces in my order. The Catonsville store has access to that information. Why couldn't they do that when I asked? Because I spoke to her, I decided not to cancel the order, and Catonsville is lucky in that regard. But not setting foot in THAT store again.

Wonderful Staff.

Very friendly staff

The worst store on the planet!!!!!! It appears that they outsource their deliveries to a "third party vendor". The issue is that this vendors doesn't meet the same professional that I received when I purchased my bedroom set . The furniture was purchased 0n 18 Aug.2021 . Now on the date that the delivery was shipped, I noted that the driver parked on the business property two doors away a never made an attempted to check to see the address where he was. My guess we are a business , and because it was a bedroom set the driver was probably confused. But the driver should had confirmed the location but instead they leave while I'm attempting to yell and wave to get there attention and just leave without delivering my furniture. Now I have to wait for a later date to get my shipment. No to mention, "Don't Ask for a refund, they will threaten keep 30% of your money. they even proposed charging me another delivery charge!!!! How about that for customer service. I found out that the driver side no one answered upon their arrival, Well I guess not if you are at the wrong place. Oh by the way my address is clearly marked on the mailbox, the drive stated he took a picture of the door so he could prove the delivery was made . Again they should have payed some attention to me yelling and waving at them. In closing, their third party delivery company should keep close to the professional standards of both Regency/ Ashely

Good quality furniture but sadly its takes a long time for the furniture to arrived. Purchased in May and still waiting for furniture to arrive.

Average selection. The store is said to be divided by style, but lacks distinction.

Don't fall for discounts the prices are already inflated by almost double The designs and ergonomics of furniture is off.

I was able to find to find the furniture I wanted, and had an entertaining visit because of the customer service provided by Aleena. I would come here again for other purchases.

One of the more impressive furniture stores within the Catonsville area. The customer service was great, I went in looking for a new couch and Ms.Aleena was able to accommodate all of our wishes and we left the store happy.

Great customer service! I worked with Aleena and she was very nice and patient and helped me find everything I was looking for. Definitely coming back for other purchases.

My experience here was very awesome because of Aleena especially. It was my first time shopping for furniture and she helped me a lot:)

Minus zero customer service skill.

India and Tatyana at the Ashley home store at Catonsville gave excellent customer service, very nice, patient and gave option in design. It was so easy to make a choice. Thank you.

I did get a nice serves with Aleena, she did a great job helping looking for a bed, i hope i will came back for more.

Great customer service friendly employees, Mr Eddie was a excellent salesman. Very courteous, and respectful to my needs. Keep up the great work.

Very good and helpful team. I just wish the process was a little faster. It took us about two hours to complete the purchase; however, we were buying three different sets.

After visiting several furniture stores in the region, Ashley Furniture had the best selection and pricing for what we were looking for. The sales and administrative staff were helpful and willing to work within our budget throughout the process. Highly recommend.

Nice selection of furniture , though pricey ... currently a big discount offered - however what we were looking at would not be available for 4-16 weeks ... everyone was helpful

My initial visit went fairly well. The second visit to finalize the sale was not good at all. The sales lady whose name is Hope, was suppose to meet me there to complete the sale (it was her day off and I was willing to reschedule but she was adamant on meeting me that Wednesday) but she never showed up. She never called to cancel the appointment nor did she attempt to notify me that she could not make it. She did not call the store to see if I showed up, which I did, and I waited almost an hour for her to show before I left. I ended up going to Ashley's in Columbia where I was greeted by a terrific salesman whose name is Eric and he assisted me with my new purchase and all is well. Just waiting on the arrival of my new merchandise. Thank you Eric for a job well done and, excellent customer service.

Update: Went back after my vacation to get my refund and was charged STILL charged the $89 delivery fee despite then not delivering the couch I purchased. In addition to $288 "restocking fee" for the couch I WANTED. I would not recommend this store. Fine in store purchasing experience. Everything after was awful. Purchased my couch in March 2021. It was set to be delivered on June 23, 2021. When my time window was confirmed I had the couch I'd been using moved out. The couch did come during the time window on the 23rd. When it arrived, The delivery people measured the door frames and the exterior of the packaging of the couch and shook their head and would not bring it in. It was a loveseat, I was told by my sales rep at Gavigan's Furniture up the street, that any loveseat should be able to get through a 29-inch door because you can turn it to its side and turn it different angles. I was trying to explain this to the delivery people but they did not speak English. They took the couch and left. I spoke to Ashley about it they were trying to come up with replacements but nothing panned out. They said I had to come into the office to get a refund. I left my house at 7:00 p.m. because I was extremely busy to go get a refund and they said they could not issue me a refund for 72 hours, and at that time I would have to come in. I am going on vacation. So basically at the end of the day I spent $1,400 in March, I currently have no couch, I also don't have a refund, and I have to be inconvenienced further after my vacation in order to get my money back. I went up the street and got a couch 10 minutes after leaving the store that was in stock and can be delivered in 12 days. I would never purchase anything from Ashley furniture again. Very unaccommodating, not helpful at all, terrible experience.

I really had a bad experience with them first of all I order a coffee table it was supposed to deliver in 4- 6 week but it took them 3 to 4 month still not delivered then finally I went to their store and chose one of the sample in the floor bc I wasn’t getting the one that I order bc their excuse that it is out of stock now. Why they couldn’t tell me when I ordered it??? They have very poor service . So the sample I chose the person deliberately scratched it while delivering. My experience is really bad. This is my last time purchasing anything from them.

I was on the search for a couch and stopped here. They had a decent selection. Hope was my sales advisor and helped me on my search. Hope was very helpful and showed me pieces within my budget. I did notice that other sales advisors were sitting at desks and when you walked by none of them would even look up and smile or say hi. That is the first and only store that I have had that experience. I am looking forward to receiving pe new couch! Thank you, Ashley furniture

I loved the prices also the furniture is made out of good material

Certain staff don't know there job.

DO NOT BUY from Ashley HomeStore. They are the worst of worst. We purchased items from them back in early March -- still no furniture, we've been told lie after lie and keep getting "delayed" -- Customer service is beyond awful and trying to get ahold of anyone on the phone is nearly impossible. The lack of competency and straight carelessness is beyond infuriating. They clearly DO NOT CARE about you as a customer. Save yourself the trouble and do not purchase from them.

The guy who was working with me was nice and explained everything. However (becareful) they put lower price on display and put higher price on the system. Manager was unable to work with. I ll take business to elsewhere thank you. Calculate the price yourself on your phone to double check ✔

Zero should be an option. This is the cheapest and most poorly manufactured furniture you will ever spend money on and they have poor customer service. Do not waste your time, enegery, or hard earned money. Save up and go someplace else. We regret spending all our money in there everyday we sit on teh one side of our couch since we cant sit on our broken chaise ( see photo).

Do not purchase furniture from this particular store. They are eager to help you when you come into the store to purchase furniture, but as soon as they have your money, they really do not care about you. I purchased furniture from them back in January 2021 and was told that the furniture would be delivered by the end of March due to the pandemic, March came and went, still no furniture. I had to call them to ask about the furniture, each time I called it was one lie after another. They kept switching the dates back. Finally when it was time for me to be able to get my full refund, the furniture magically appeared and it was ready for delivery, minus one item. So they delivered my furniture, only for it to be damaged. I called the store and spoke with two different people, the first guy I spoke with, act as if he was ready to get off and didn’t really care that my furniture was damaged. He was no helped at all. Then I called the next day, spoke with another person, Alaine, I think that’s how to spell her name, she was very nasty and rude. She acted as if she didn’t care at all about me being upset about my furniture being damaged. I guess being that it wasn’t her furniture, she could care less. When I asked to speak with the manager, she lied and said the manager was not there and said his name was Robert. I asked when would the manager be back in she said Friday. I’m not sure if she gave me the correct manager name but I will be sure to reach back out to them on Friday to see. The only question I asked if they could come and pick up the damaged item, she said that it would be $150.00 charged fee for them to pick up something they damaged, then she got real nasty real quick. I asked for the corporate number and thanked her and ended the call. Unacceptable! I was not going to go back with someone who lacks customer service skills. I will never purchase anything else from this Ashley Furniture store.

My husband and I have been shopping for furniture for the past 5 months, trying to find the ones we really liked at a great deal. We went to pretty much all of the big furniture stores in the area, Havertys, La-Z-Boy, Marlo, Regency, Value City, etc... only to find ourselves disappointed or pressured to buy something. The staff members at this Ashley furniture store are SUPER friendly and helpful, and no one pressured us to make a decision right there and then. This made us WANT to buy something. We purchased a sectionals sofa, a cocktail table, and a bench, and the staff helped us get a great discount. We stayed a little after store closing time to complete our purchase, and everyone remained helpful and kind until the end. Although we need to wait 8-12 weeks to get my furniture, which I will update my review again when we receive our items, we are very satisfied with the overall experience so far! I would definitely recommend this store to anyone who wants to buy the furniture they like at a great deal.

I went to this store and we bought some on sale recliners in October 2020. Was crazy, but figured because of the pandemic, we didn’t receive them until about end of December/early July. Their service at the store was fine, but every time I’ve called in to the store, I’ve been kinda unimpressed. Once I was put on hold, waiting for someone to pick up, and when they picked up, they didn’t say a word, then just hung up on me. It is now May 2021 and I need to deal with a warranty I have on the chairs and I have called 4 times and the phone just keeps ringing. I spoke to someone once that asked me to hold and never got back to me. I was on hold for so long that I was told to leave a voicemail or call back later by an automated message. I understand customer service is a difficult and thankless job, but consistently this store is downright terrible when you call in to speak to someone.

There was a matter that I needed to solve pertaining to the mattress that I bought. The person that I spoke with name is Shane his custermer service was impeccable, It's very refreshing.

Now that's how customer service is done professionally above and beyond.

Ashley Furniture in Catonsville is horrible, do not spend your money there. I ordered furniture 10/25/2020 and as of 03/29/2021 I still had not receive the furniture. They don't communicate with you at all. I had to keep calling because the date keep changing. The store manager Victor is a poor excuse of a manager not empathy or compassion shown what so ever but proceeded to tell me he us waiting for furniture too. I ended up canceling the order, called what was suppose to be the corporate office I spoke to Chris on 03/29/21 he stated that he was emailing his manager and the district manager would get back to me and if I didn't hear back by 4pm on 03/31/21 to call back. I called and spoke to a young lady I belive her name was Taneka (I am not too sure but I know her name began with T). She proceeded to tell me that a manager not going to call me back because the order was canceled and I would not be getting any type of compensation. I never asked for any compensation.

Mohammed was great! He took the time and really knew his products and made me feel very comfortable with my future purchases!

Excellent service. My sales guy Muhammad at Catonsville was very helpful. We had time constraints and specific furniture and he came through.

Ok

Nice place to shop for furniture. Saw an item on line and went in to see it in person. Bought it on the spot. Delivery and assembly in 5 days. You can't get that on line!

Terrible service. will. never. purchase. here. again.

This is the worst company to deal with i have spent over 5k with them back in September and im still waiting on my kitchen set every time they tell me a day i call them and they say it got extended for another week please go send your money somewhere else that will probably give you better customer service and not be rude like the managers and will probably get you furniture in time not just give excuses about covic.

Have to wait on furniture, not have same week delivery.

Excellent customer service from Dante Waul. He turned a chaotic situation around and brought smiles to our faces. Very clam and respectful. Good Job!

Thus branch has very nice items and great customer experience, recommend this place.

They do not want to honor their protection plan.

If I could rate them accurately, it would be a zero, point zero 0.0. Worst ever

It is just fine. Nothing fancy. You don’t have much options on fabrics. Pricing is above average.

Furniture selection

Best Ashley furniture store. Great prices and great staff

My husband and I were looking for a comfy couch and went to Ashley Furniture. The selection was wonderful and the prices were great-it helped that we went during a sale. I was very impressed with our sales person, Jim Craumer. He let us look around without any pressure and was able to answer all of our questions. It was such a pleasure shopping because Jim helped without pushing us into an expensive model. I normally do not like talking with sales people because for the high pressure and their need to make a sale. Jim Craumer was not like that at all. Thanks for the wonderful experience and we can't wait to get the couch!!!

Very classic place, nice pe5

Helpful sales staff. I didn't find anything that I liked.

Easiest place to go to buy furniture. Really helpful and tolerant of my two little demons that tagged along for the trip. I would recommend that you come to this location for furniture needs

Big beautiful store, nicely laid out so you can walk through and enjoy your shopping experience. I will say though that this is one of the less impressive Ashley Furniture Stores I have been to. The furniture stock looks like nothing new had been brought in for quite a while. We visited in August 2020 and was super disappointed. I don't know if it's the Pandemic that has affected this store so badly, but they are badly in need of a refresh. They need new stock. I also didn't find what I was looking for so there's that. Good natural light coming in the front of the store though. And fairly decent pieces of furniture albeit dated.

Fast and friendly! Great furniture. Stylish and sturdy.

Very little customization. I like modern style furnishings. They didn't have much.

I was I store yesterday to buy a set bed and the girls who works in the front the really professionals a very patient specially I don’t know if I pronounce well her name mundi was so patient with coustmer they were helpful.

Mr. Jim Craumer! Thanks for all your help! It has made my husband and I renovations much easier! Prices, selection and availability were perfect! Thanks again.

Had a pleasant experience at Ashley Furniture! Alec Rossiter was friendly, professional, and allowed me the opportunity to take my time roaming about the store. He provided excellent customer service and l am excited about my purchase.

Finding the component that needed replacing was not at all difficult. The lady at Ashley Home repair parts is knowlegeable and kind. However, the part has to be ordered and paid for in person on site at the Ashley furniture store. Not only that, the part cannot be delivered to my residence, but to the Ashley store where I again have to go to pick it up even after having paid a high delivery price to the store. I order many items on line that have relatively low delivery fees or none at all and the items are delivered to my home. The above is why so many stars are deducted as I rate the Ashley Home Furniture's less than great replacement furniture parts service.

Nice prices

Had a great experience with Eddie and his trainee D’Angelo. They helped me so much that I ended up buying 2 more sets for my house .

Quinton was wonderful. He was informative and has the a positive can do attitude.

HORRIBLE SERVICE!!! DO NOT BUY FROM THIS STORE. They will promise you one thing, and then deliver on another. They don't tell you the fine print when you order.

We were greeted at the door by J.O, our sales consultant! He is fantastic! He answered every one of our questions with confidence! J.O. is a man of his word & got us the best deal! We love Ashley Home Store & love J.O!!!! Our new home will be beautiful!

Jordan, Sales Associates and Aleena, Customer Service was very professional and went the extra mile to have me satisfied.....and we left with a smile. I will definitely have family, friends and staff come to this establishment!

My sales rep Jordan was EXCELLENT. He was very personable & polite. He showed me various selections and helped me make a GREAT purchase!!

Quinton was a great help

Quinton was super helpful!

Great customer service!

Priced to high

Bought a couple of items from here. Very helpful staff!

Alec was very pleasant. I really appreciated his service.

J .O. Barcase was a great and professional Salesperson. He was polite, caring, and knowledgeable about the items. He is indeed worthy of praise. Thanks J. O.