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Ashley Store Catonsville, MD
Store Catonsville, MD
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Catonsville, MD represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Catonsville, MD is committed to being your trusted partner and style leader for the home. This commitment has made Ashley The Largest Furniture Store Brand in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Joey Hinson did an amazing job helping us find a perfect couch for our home. He also, Did an amazing job helping us through the process of purchasing & financing. Would recommend.
Hamad Great representative. Effect, knowledgeable. Great personality. Found everything I wanted. This is my second time with him. Wouldn't want anyone else waiting on me.
We had a great experience at Ashley today. We came in for a dining set and ended up with a bed and mattress too. Joey was phenomenal and gave us a great experience from start to finish. We highly recommend him!
My parents recently purchased a sectional from the showroom at Ashley Furniture, and what started off smoothly turned into a really frustrating and disappointing experience. The sectional looked fine in the store, but once it was delivered to our home, it clearly didn’t fit properly in the space. When the delivery was made, my dad — who doesn’t speak English very well — was asked to sign the paperwork, and the staff made it seem like everything was perfectly fine. We later called the store and sent them pictures, and they even acknowledged that the sectional didn’t fit at all. But then came the excuse: since it was a showroom piece, it was a final sale — no returns, no exchanges. We went back to the store to speak with someone in person. The same salesperson who helped us admitted that he never told us it was a final sale. He was also extremely arrogant and dismissive, offering no real solution other than “we’ll check with corporate.” A week later, we were told the same thing — final sale, nothing they can do. This whole situation was handled terribly. No accountability, no transparency, and zero customer service. I’ll never shop here again and will make sure my family doesn’t either
Joey Hinson was friendly, knowledgeable and helpful without being pushy. Excellent service.
Omair helped us find a sofa that suited our needs. He was very knowledgeable.
Omair Was extremely patient and helpful!
Omair was very nice and knowledgeable. Appreciated his assistance and his professionalism!!
Omari was very helpful and knowledgeable of all the store products. He was patient and professional.
Big thanks to Omair for the help today picking out a sectional. Showed me and my family some amazing options
Omair was wonderful to work with and I love my new furniture!
Joey, thank you very much for your attention, super recommended
Joey did an outstanding job helping us choose a sectional. He helped configure what will fit best in our home. He was patient and helpful. I enjoyed our interactions. Thank you
Joey was amazing! He was very patient and professional with my mother! Additionally, he was very knowledgeable about the products and financing options! Thanks Joey, from a happy customer!
I love this location. I often get decor inspiration ideas. Truly appreciate how Hamad is always available and willing to assist in locating the perfect selection.
Fun and friendly staff, easy to purchase, good prices
I recently had the pleasure of shopping at Ashley Furniture, and I cannot say enough good things about the experience—thanks to Omair. From the moment we walked in, he was incredibly helpful, honest, and patient. My family and I were a bit indecisive, but Omair stuck with us every step of the way, offering valuable advice and ensuring we made the right decisions. What stood out the most was his genuine approach and honesty. He wasn't just trying to make a sale. He truly cared about helping us find the best pieces for our home. We ultimately came to a decision as a family, and Omair was there through the entire process, making it a very smooth experience. I will definitely be returning to Ashley Furniture for future purchases, and Omair will be the reason. His professionalism and customer care have made me a loyal customer for life. If you’re in need of furniture, I highly recommend asking for Omair—you won’t be disappointed!
I came to the store of Ashley in Catonsville with my husband with the idea to just see our first furniture, and we found Omair at store. He was the best!!! He listen to us since we started talking to him, he was straightforward showing the options based on our style and budget. Great sales guy. Reach out to Omair and he will direct you to the best options. :)
Omair was amazing, he took us through different options, made sure we had all our information and was very cooperative in pricing. Overall great visit, we ended up the couch we lived.
Mr. Omair was very helpful in finding the right furniture for us. He provided the best service possible. He is also an excellent sales person. He found us everything in our budget and gave us many options to choose from. Thank you Mr. Omair and we are so glad that we found you to decorate and upgrade our new dream home.
Omair helped us find the perfect new sofa for our living room. He was very transparent with pricing and delivery and a great help to our purchase. We would be happy to work with him again and highly recommend his service.
Said was very Pleasant and helpful.
To give this store this rating is far too generous. My experience with this company in general has been a nightmare. Between the lack of communication/ product knowledge, poor customer service and just out right lying, I'm surprised they sell any merchandise at all. Apparently good customer service and honesty is something that is nonexistent. And I will NEVER!!! purchase anything else from this location or any other again.
Excellent customer service from Joey!
I was very pleased to have help with changing my dresser to pickup in Brandywine - rather wait we had no interest in potentially waiting up to 12 weeks for the dresser
First of all , i love my new sleeper sofa ., . The guys who delivered my sofa told me , they were not allowed to take the sleeper up stairs in my den . I was absolutely not happy to hear that . I was aware they could not put it together, but they can put the sofa in any room of my choice . They just left my sofa in my hallway . I love your store . I need a new bedroom set . if , they are not allowed to take your furniture up stairs I have to look somewhere else.
Joey provided absolutely phenomenal service! He went above and beyond to help my mother-in-law find the perfect couch that suited her style and preferences. Not only did he take the time to ensure she was completely satisfied with her choice, but he also secured the best possible delivery date to accommodate her requested date. His patience, knowledge, and dedication made the entire process smooth and enjoyable. Highly recommend his exceptional customer service!
Great experience. I have found what I need. Mr.Basra is a great salesman. His patience and customer service are excellent.
I was greeted with a smile. Everyone was very professional and very knowledgeable about their products. The discounts were amazing! They offered in-store financing if needed. My purchase will be delivered in a few weeks giving me the much needed time to prepare for the delivery. The items I took with me were wrapped with care and taken to my car. Thank you for your excellent customer service!
Zaid was fantastic!
Our sales person Jay was very helpful and the delivery was on time and with setup and assembly as promised.
Great!
Omair our Sales person was amazing, he helped with everything from choosing to finishing up and finalizing the whole process. He is patient and honest. Store has variety of options, the manager of the store helped as well. Can’t wait to have my order delivered.
These people told me there internet was down so pick out what I want and call back for delivery scheduling I did they then proceeded to tell me I won’t have my order for over a month because the couch isn’t in stock beyond livid
★★★★★ I had an amazing experience with Omair Basra while purchasing my Tempur-Pedic setup. He provided exceptional customer service, taking the time to understand my needs and ensuring I got exactly what I was looking for. Omair went above and beyond, offering generous discounts on a special day and even customizing things to fit my preferences. His expertise and dedication made the entire process smooth and enjoyable. If you’re looking for someone who truly cares about customer satisfaction, Omair is the person to see. Highly recommend!
Absolutely a wonderful experience shopping for home furniture here!! Hamad was an excellent Sales rep who was patient with us throughout the process for selecting furniture for our new home. We will definitely come back anytime we need furniture.
Omair is an outstanding professional customer care. Catered to my needs and was more than willing to have me be a satisfied customer.
Zaid was a great help knowledgeable Catonsville location.
Omair was a big help.
I love this sofa and generally all from Ashley store 🤍
Omair did a wonderful job and was very helpful helping me purchase a couch
Not enough variety, but found something that would work. Ended up buying it.
Omair made the experience very pleasant and was very helpful with his ideals and suggestions!
Omair was fantastic. He was very helpful, polite and patient. He gave me a great deal on my new sofa. I am extremely happy
Omar Greeted us and was helpful- he found the item we ended up buying as we had missed it. And gave us a great discount !
Joey was super helpful and patient with me while I was deciding which couch I wanted. I would recommend this location to anyone!
Omair was very welcoming and very professional. Definitely would recommend. Thanks Ashley!
Top notch customer service provided by Omair. Highly recommend him and this store for your furniture needs!
Omair helped me find exactly what I wanted and a good price. Easy transaction
Easy and Zaid was really helpful and went the extra mile to help
Awesome experience with Mr. Omair!
Omair was very helpfull and helped us find the perfect sectional. We got a nice piece at a great value!
Hamad was fantastic with us, gave me a good price and was super friendly with us.
very good service ，Muhammad omair was very helpful and patient.
Omair did a good job, was very informative, friendly, and professional!
Jay, Walled, and Hamda were especially nice and very kind.
Love on Jay! Excellent salesman.
Joey was an amazing helper, helped me and my boyfriend get the perfect mattress and bed frame for our room!
Zaid is the best! I found the perfect chairs to complete my home in no time ❤️
Our sales representatives Omair was excellent. He made our experience at Ashley perfect. He made sure we had all information needed and answered all our questions so we can make the best purchase for our home.
Mr Omari was a delight. Very helpful.
Zaid and the team were super helpful. We came in without intentions of purchasing a couch but left with the perfect couch and a great price. We will be coming back in the future!
Zaid was exceptional in helping us find our dream couch. He went above and beyond and even helped us look at couches they didn’t have on the showroom.
Omair Basra was a great help. Amazing person. Will come back in the future
There customer service is not good and manager didn't call you back regarding the issue.
Omair helped us tremendously
My experience with Omair Basra was amazing and very helpful..I would recommend to family and friends
Terrible service. I ordered a couch months ago and every few weeks they change the delivery date. I call them and they say that theres nothing to do about it, what do you mean? Take care of your problems and give me my couch!
Good quality furnitures! Hamad was super helpful and patient.
Excellent very professional. Kind very patient I was getting on my hallway to go. Be very patient with, recommend him to anybody working to the store.zaid shannag
Zaid was a good salesperson and a recommend him to anyone looking for furniture.
Good customer service
I had the best experience with Leigh D. He was super helpful and patient with me. He turned a bad previous shopping experience into a great one! Shout out to Hamad for assisting with getting a great deal.
Hamad was excellent in suggesting products, showing me my options, and conversing with me about my purchase...I would highly recommend him as a sales rep
Hamad gave excellent customer service/sales knowledge and wonderful to work with and professional and well mannered during my visit and purchase of bedroom and living room furniture. Looking forward to my delivery! Thank you Hamad of Ashley Furniture!
Hamad, was very helpful, not pushy, directed us to the quality/price point level we were looking for. He saving us so much time by walk with us, and steering us for lesser quality prices. He even highly discounted the price of the artwork we wanted.
Hamad was a great help in choosing my couch and the price was great as well!
Hamad’ assistance was greatly appreciated. We are happy with the service.
Great service!
Amazing customer service. Hamad is the best!!
Visited Ashley Furniture on 1.13.25 and worked with Hamad. It was a perfect transaction. He was knowledgeable and easy to work with. This is our second large purchase either Ashley and we have been pleased each time.
Hamad was very helpful and I was able to purchase my dining room table on the spot. Great customer service. Thank you Hamad.
Fantastic customer service from Leigh and beautiful furniture.
Hamad was extremely helpful and respectful. Hamad had a lot of patience with me and my husband. We walked him around the entire store. I’m going to refer all of my friends and family to Hamad!
Leigh was great throughout the entire process. Very personable and professional
Zaid in the Catobsville Ashley store was amazing and helped us pick out exactly what we wanted and love
We saw Hamad in the Catonsville location and he was excellent. Easy to work with and very helpful.
Hamad was extremely helpful and helped us find what we were looking for.
I love the visit … I found everything I needed to buy to my house ♥️ Zaid did a great job … very kind and supportive.
I would not recommend this store. We are very disappointed in their level of customer service. From not being truthful about not having a table in stock when we ordered it with other items, misrepresenting when the table would be delivered (we were given several different delivery dates), and including when we finally cancelled the order after finding out that the table was discontinued. We had to travel back to the store to cancel adding more inconvenience to an already frustrating situation. Compounding the unbelievable lack of customer support is we were told the refund check would take 10 business days at the store, it’s approximately 1 month with no check ( we paid cash for the whole order I must add) so after calling customer support, we were told we were given incorrect information and it would take in additional week or so, for the refund. Unbelievable. Stay away from this store!
Leigh excellent job, I fine everything I need
Leigh was very kind and friendly. We are grateful to him. The store is very lucky to have such an employee.
Leigh was super helpful. We really appreciate his time and effort. Happy to meet him. It was a very pleasant purchase.
Connor was very helpful. I was able to find exactly what I was looking for, thanks Connor.
Leigh and Will were awesome! Did everything to make us happy! Great salesman. Friendly and polite.
My ssle person was great a f I love my couch
Great experience. Ask for Hamad he was very knowledgeable and pleasant to work with. Will recommend him to others.
Nice service
Leigh helped us find what we were looking for efficiently. We loved the prices too.
Zaid was amazingly helpful and was super nice! Would recommend him to anybody! We were in and out in an hour and walked away with a beautiful living room furniture set with an amazing discount!
Leigh was very professional, kind, patient and knowledgeable. I had shopped three other furniture stores before meeting Leigh and he was by far the best!
Leigh Dyke was an excellent representative for Ashley Furniture! He is very patient and knowledgeable!
Great experience. We worked directly with the manager. He was kind and offered a great price. We will shop here again. Thank you!!
Zaid was a great help. He was knowledgeable about the difference texture of type of anything that I was trying to purchase
I was very disappointed with Ashley. Purchased a Chest for my son. Was charged a certain price. Next day same chest was marked down $100.00. Spoke with Manager said could not adjust price and credit the difference.because had gone through, told him any ither company would certainly have given me the sale price. Therefore, i will not shop ag Ashley’s again . His reasoning was not accurate. Of course he could have credited my Visa. Actually, that is a very poor practice of Ashley’s.
Zaid was professional and courteous during my experience buying furniture. I recommend working with him at Ashley’s!
Wonderful, helpful, speedy service and so friendly!! Thank you!!
I forgot the name of the gentle man with middle eastern ascent who attended to me, he went above and beyond and should be given the opportunity to train other sales representatives on how to deal with customers. He took my concerns and budget into consideration and we got a very good living room furniture set. I will recommend Ashley furniture again and again
Leigh was AMAZING and was so very helpful making sure all of my needs were met. I highly recommend the Ashley store on route 40!
Leigh was awesome sales person and patient the csr was phenomenal she was very patient and helped me with my financing thank you for all you do
Thanks to Leigh for his exceptional customer service!
My delivery came earlier than expected and I truly love my new mattress
Good customer service! Excellent deal and I am a very satisfied customer!
Sale process was easy as I already knew what I wanted. Sales guy was helpful in price matching my online find. I wish he or someone would have thanked me for my business before I left. They just let me pay and walk out the store. Felt unappreciated.
Leigh sale person did great job finding my bedroom set, and dining table. Knowledgeable and helpful all the way. Go to place to buy quality furniture and don't be regret about it. Appriciated all of you for your assistance and help. People highly recommended for for your furniture needs. Manager always helpful and make it happen. Thank you again.
Leigh was AMAZING, me and my mom went furniture shopping and she can be difficult at times lol but he helped so much!! THANK YOU LEIGH!!!
LEIGH WAS GREAT! Very helpful
Smooth process. Leish was very knowledgeable. Highly recommend this store.
Amazing customer service! Leigh was extremely helpful!
Stopped in Ashley's for a new dresser and worked with Leigh. He was very attentive through and through! He knew the layout of the store, very knowledgeable and super friendly! Would absolutely return!!
Leigh was super friendly and helpful in assisting us with finding the right sectional. He also made sure to get us a great price!
Leigh was awesome! Second purchase from Ashley and will be back for sure
Leigh was our sales rep and he was great!
Tow couches coming Wednesday, super exccitsd!!!!! Loved the staff...quick, hooked me up, and we're so personable ❤️
Leigh was great! He was very helpful with guiding us to the right piece, and he took the time to thoroughly explain the processes to us. Thanks!
Great Experience with Jay! He did an awesome job! Very personable, kind and really helped us achieve our needs. Chris also was very accommodating. Thank you very much!
Jay was very nice and attentive, made sure we got everything we needed
I love the couch that I received, but the customer service was horrible! The way they make you pay for your furniture in the store could really use a procedural refresh. The general manager of the store talked with me and gave me an exact price for three pieces of furniture, he then charged my credit card and I paid the full amount confidently, knowing that the general manager knew what he was doing. He then charged my credit card and I paid the full amount, confidently assuming that the general manager knew what he was doing. However, then an itemized receipt was created and I briefly looked, saw the accurate total amount and theee items. I should have fully examined this receipt (that was created AFTER I already paid) because it only listed two of the pieces I wanted and the third thing on the receipt was the furniture protection plan. I realized this error the day before delivery. When I called to take care of it a sales person at the store told me that I would most likely get the third piece sent to me at no cost, but that the manager would call me. The manager never called back and he never called back a second time when I tried again I had to go to the store to speak to the manager in person. He would not acknowledge the error and gave me basically a $25 discount which was nothing. I can’t seem to get a hold of anyone who can help me. This is ridiculous! They should not have clients pay for items after a verbal quote , they should look at a printed out itemized paper just like all the other furniture stores give you before you pay. In addition to that, their manager doesn’t call you back and their sales people give you false information and tell you you will most likely have your problem taken care of at no cost. It’s such a headache!
Very professional and friendly service. My loveseat was delivered on time and as expected. Thank you to the Catonsville team!
Leigh was great, couldn't be happier with the experience or the couch!
Love this store!! Ask for Hamad. He is awesome!!! He is very knowledgeable of the products. I’m coming back to get me a Leather sofa for my basement.
Leigh was extremely helpful and knowledgeable. It was a real pleasure working with him.
I was on the market for a new couch and Andrew was prompt, very helpful and made the transaction smooth. Highly recommend
Leigh did an awesome job! He was extremely helpful and we left with a new couch that we love!
Andrew was very good and helped me a lot. He answered all my questions. Thank you very much
Mr Waleed & Mr. Rick Trail were amazing. My husband, my daughter, & I came in to select a bedroom set for my daughter. They were kind enough to help us chose what we were looking for. They understood our interests. They walked us around & did a lot of research before we returned to the store to make the big purchase. We also purchased their mattress & sofa/recliner. The sale was perfect, the associates were perfect, & Ashley made our experience to the store 👌 perfect.
It was a relaxed, no pressure buying experience at Ashley, Catonsville. Right from the start the sales associate Leigh was with us showing various options and we ended up finalizing the deal. Got a good discount on the price from the manager. Would recommend to other potential buyers.
They have easy process for shopping a furniture. I will definitely consider Ashley when I need another one in the future.
Andrew Jackson my salesman was very knowledgeable on merchandise and was very helpful and assisting in my purchase. Would definitely recommend him and Ashley Furniture.
Leigh was great! Highly recommend! Very thorough and helpful!
Hamad was patient and very kind while assisting us. He made our purchase easy and enjoyable.
Better home for your furniture.
Mr.Leigh, best sales person ever
Very patient salesmen, glad they were able to accommodate to all of our preferences and decision making.
Andrew was awesome. From the moment we walked in, our experience was great. Told him exactly what we were looking for, and he directed us to 2 or 3 options. We told him different things we needed and he gave us appropriate options.
The staff was very helpful but not overbearing or pushy. The sales associate that helped us was very knowledgeable and accommodating. My wife and I will definitely shop there more in the future.
Mr Andrew Jackson was very helpful highly recommend
We will rate you after we receive our furniture but, as far as the in store service, it was a good experience 👍
My experience was awesome. I came in knowing what I was looking for and Andrew Jackson knew exactly how to help me. I am definitely coming back for all my future purchases 👍😁
Customer service was great the sales person was very knowledgeable with patience I would recommend my friends to Ashley store.
The customer service at Ashley Store was phenomenon.The salesman answered all my questions, showed me furniture of great quality and worked with my budget and gave me a discount!
All of the staff was very friendly and did not make us fell pressured in any way. Leigh was our associate. He was knowledgeable and willing to help us with any decisions, but not trying to "sell" us on anything we didn't like, and was considerate of our budget concerns. I recommend this store.
I had a wonderful experience, everyone was making sure I was being helped. Even the regional manager helped with my order. The prices were very reasonable too. I will definitely come back for all my home needs.
Leigh was amazing!!! Super helpful with guiding us towards the furniture that we wanted for our new place, and he was super patient as we processed all our options. Highly recommend!
Very helpful. No pressure sales staff. Good prices. Sana was a pleasure to work with. Also, the manager was EXTREMELY helpful. We furnished our entire new home.
I had I great experience at the Catonsville Ashley store.And I also received very good customer service from Chris and the rest of the staff as always thank you again guys.
My experience was great Leigh was wonderful!!
Ashley Furniture is an name brand that you can buy with confidence. Our sales associate, Leigh, was incredibly helpful, and most importantly, not pushy like some other sales folks we've seen at other stores. Highly recommend!!!
Stopped in to look at/ buy some furniture. Our salesman, Jay, went above and beyond. Helpful and knowledgeable. Ask for Jay if you come to Ashley Furniture in Catonsville,MD.
Lee Dyke and Will were phenomenal help with assisting me in picking furniture for my home. The found all sales possible and answered all of my questions.
Oyindamola, was a great help, she's so good
oyindamola, helped with explaining the store policies! great help
Oyindamola was great and really sweet
Oyindamola was amazing! She explained the financing policies well.
Leigh was the guy who helped me it was perfect
Thank you for your help, Leigh! You made my purchase experience smooth and easy!
Hamad!I CANNOT THANK YOU ENOUGH FOR EVERYTHING! YOU TOOK YOUR TIME AND ALLOWED ME TO TEST SIT EVERYTHING I WANTED TO UNTIL I WAS MORE THAN COMFORTABLE WITHIN MYSELF! YOU WERE A BEAUTIFUL BLESSING! HERE'S TO NEW BEGINNINGS AND CHANGE! I WISH YOU THE BEST! 💚
Hamad , good experience ,and service and very personal.
Andrew Jackson was great would buy from him again
Hamad was very helpful and communicated clearly! Thanks!
Rick and Chris were awesome. I would definitely shop here again
Chris was very exceptional in serving us today. Really appreciate him very much! He is a keeper in this store. Thank you Chris.
Hollywood was a great salesman. He helped me buy my furniture at a great price. He has a tremendous personality.
Sana is exceptional!
Ricky and Khaleelullah were great and extremely helpful! They answered all my questions and made things simple!
Chris the sales manager was great, very helpful and gave us a good deal!
I had a great experience here at Ashley furniture! There were so many amazing options for a reasonable price. Chris was very helpful in helping us find the perfect couch for us! Will definitely be coming back!
Looking for power lift reclining chair. Only 1 in store. Been there for 10 years. It didn't work.
Leigh Dyke was awesome and I would to have him Everytime!
Leigh Dyke was our salesperson in Catonsville, MD and he did a wonderful job!! It is nice to have a competent and caring salesperson.
Sana was awesome! Super quick and efficient. No wasted time which was amazing :)
SANA helped us purchase a new mattress and her customer service skills were outstanding. She was patient with all of the questions that we asked . She was very knowledgeable as well. I really appreciated all of the help. We will definitely be back for more furniture!
Jay and Chris were awesome! We bought a lovely sofa set at a reasonable price!
SANA WAS VERY ATTENTIVE AND STRAIGHT FORWARD. I TOLD HER WHAT I WANTED AND SHE SHOWED ME MY OPTIONS. IT WAS A EASY AND FAST PROCESS, SHE GOT ME IN AND OUT.
LEIGH was incredibly helpful, and thanks to their support, the sales manager was able to successfully close the sale.
AMAZING EXPERIENCE Leigh was very helpful and kind also the sales manager a big thank you
Sana was very helpful and friendly.
Sana is very helpful. She understood our need and thoughtfully showed us all around based on our needs. She is great to work with.
SANA Great sale person
Sana did a great job with lots of patience
Sana great service and she was very helpful
Always a pleasure shopping here. They take their time with you and help you understand what your buying. They even match prices. Thanks to Jay,Chris, Rani, and Lee.
Got a great price and really like the product!
Leigh was great and very patient with me and my family .
Richard Trail was great
Richard Chandler - my sales person, was really good and knowledgeable about the future. It was good experience altogether, thank you.
Rich offered to help us as soon as we walked in the store. He was helpful and informative. Chris assisted with addressing my concerns. Both we nice to work with.
Chris was amazing. Awesome experience, thanks for the new sofa and living fit!
Chris and Jay very helpful. Quick ordering.
Ashley Store R40 on Monday 08/26/24 Sales Associates Rick Trail …. I’m so happy for the service he provides to me , his thorough explanations every details the purchase I’m getting even he call store manager for more help !!! Best customer service 10+ thanks Rick trail and store manager.
SANA was amazing!!!
Helped me find a couch and was very helpful selecting the right one for the right cost
Sana Awesome personality Professional
Our salesman, Leigh, was vibrant, energetic, and welcoming as we came in a few hours before close. He remained extremely helpful and positive throughout our shipping experience and answered ever question my wife and I had. I definitely recommend him and this location for your furniture purchases!
Nice customer service .chris was very pleasant, helpful and patience.
Good store, Leighy made the purchasing experience pleasant.
Sana good customer service very professional
I had a fantastic experience at Ashley Store on tuesday , thanks to Sana! She was incredibly helpful during my visit, guiding me through the purchase of a sofa and love seat with ease. What really stood out was her patience and politeness as she explained the bedding options to me. I was really impressed with her knowledge and customer service. If the mattress had been a bit more affordable, I would have bought that too. Sana made my shopping experience smooth and enjoyable. Highly recommend asking for her if you're visiting the store.
Jay was the absolute best! Made our furniture experience a breeze!
Richard Chandler at Catonsville was great with helping us with our purchases.
Khalil was great helping us throughout the process. Thanks you!
Sana was absolutely amazing. She made my furniture shopping experience great!!!
Awesome customer service by sana today very professional and knowledgeable. She worked with me to get the best deal
Sana is great! Edit 9/23/2024: Takes very long time to deliver. It’s been over 5 weeks, we still haven’t received our sofa chaise. Also no tracking or update of order unlike Bob’s, they have tracking updates. Called customer service twice, they said arrival date to warehouse is September last week, and now called again delivery pushed back to October. Also, the one who selled us, Sana, “gave” us a “discounted price” because there’s a “sale”. From $1299 to $950ish, thought we had a good deal but went home and check the website for that same product and the price on the website is the same as the “discounted”. So basically we can typically order it online and get a cheaper price without fooling us that she gave a big discount in-store.
Sana, Great help and very informative and helpful. Good job. She deserves a raise!!
This particular store was very helpful the representative was very polite and understanding and I would reference somebody else to this particular store myself
The service I received from Christopher was excellent. He was very helpful and professional and showed me the exact style living room set I was looking for. The sale price was good too. I would shop there again.😊
Was pretty quick and Ricky was a great salesman. He helped me find what I was looking for and didn't try to strong arm me into other stuff
Sana was my sell’s person. She was excellent, stayed with me from start to finish. Need more like her. Very professional
Leigh was amazing! I didn’t think that my price point could be matched, but Leigh made the impossible happen! Thanks to him, now I have a new dining table set!
Sana @The Ashley Store on Baltimore National Pike was very professional with my mom and myself. We were both greeted as we came inside the store. She showed us a variety of recliners as well as a living room set that I was interested in. Sana also offered discounts that would help lower the price of the furniture we were purchasing. It was a wonderful experience!
Sana provided great customer service with a smile. Very helpful and helped us find and order all of the items we were looking for. Loretta made check a breeze. Fast and friendly.
Sana was a great help. I had to be in and out very quickly, and she made sure to get it done as quick as possible.
Sana was fantastic! Came in for a dresser and mirror. Made is super easy and smooth. Great customer service!
If I could.give a zero at this point I would. After spending 2 hours in store and deciding on a mattress, my fiance and I were quoted a price by one of the MANAGERS. After getting approved for a credit card to finalize the sale, the manager "received a call" with an issue. We were then told that the call received informed the manager that he couldn't give us the quoted price of $1000 because it wouldn't profit the store. Instead he had to charge me $1600 for our mattress. And there was, of course nothing he could do. So now I have a credit card for no reason that can't be closed without impacting my credit and no mattress. It's a real shame because both the manager and the person he was training seemed nice and easy to work with. I was sorely mistaken. I left the store quickly because I was so upset and felt very taken advantage of.
Sana was probably one of the best guides i’ve met, me and my mother have been looking for a couch for almost 8 months and we found the perfect one with her help! We love the couch and appreciate everyone’s help!!
I ordered my table six weeks ago, and I was told I would receive it within two to six weeks. After six weeks had passed, I called to check on the status, only to be informed that the table had been discontinued. They offered to find a different table that matched the chairs I had ordered. I requested a refund, but they insisted on speaking to the manager to see if they could locate the original table elsewhere. After waiting an hour without a response, I called back and was told it would take another three weeks to get it. This whole experience has been a complete joke—I'm extremely disappointed.
Sana was really nice, friendly, and patient. She helped us look for what was the best fit for us and was very knowledgeable about prices and discounts. Awesome customer service!
Sana was amazing! She gave great customer service and I’ll be back with another client real soon for her for sure. Thank you Sana.
Oyindamola is a wonderful csr, great service!
Oyindamola is pretty good
Oyindamola is great
Oyindamola is the best CSR in the game!
Oyindamola is amazing !!
Oyindamola is the best associate! So helpful.
Sana was very helpful to us in finding our new couch!
Sana was very approachable and friendly. She answered all my questions and provided excellent customer service! Will definitely shop here again!!
Sana was very knowledgeable and pleasant. Found exactly what we were looking for. Highly recommend and would definitely buy again.
Oyindamola was very helpful with the process of checking out
Oyindamola was a great CSR. She explained the policies in details
Sana helped me and my husband find a bed set today. She was very patient and understanding to our needs. Happy with our purchase and price so far.
Sana Respectful, professional and a good sales person.
Sana was very helpful and patient with me and my daughter shopping for new furniture.
Loved shopping at Ashley. Thank you, Sana for your help and making our shopping experience awesome!
Sana Wonderful customer service very nice & attentive to our needs
Great experience, swift, and friendly service. Leigh was attentive, listened wel and made the experience extremely smooth.
Amber was a very welcome face when we walked in. She helped us on the combo we saw from the website. She gave us the space we needed to discuss the purchase, and ultimately decided on getting. Amber went over the pricing and options to make sure we were happy.
Amber was great! Very knowledgeable of the different materials of the furniture and what colors each different piece came in.
Amber was amazing to work with , quick and got what i wanted , best sales lady ever with fashion , please check her out !!! Will come back just because how amaxing she was
After quite the search for our first couch we finally found one with the help of Leigh at Ashley’s! Leigh was absolutely wonderful and so so so helpful! Even helped us load our car with some smaller pieces we found! Such a huge blessing to two young newly married kids! Please ask for him if you go to Ashley’s!
Excellent experience with Amber
Visted on July 4th and work with Leigh. He did an amazing job helping us find the perfect couch for us. He was extremely helpful and knowledgeable about the furniture we were looking at. Highly recommend Ashley.
Leigh was awesome. Great help and knowledgeable.
We had a great experience. The salesman khaleelullah Nazhand at the Baltimore National pike store was fast , efficient and knowledgeable great service
Sana was very cooperative and helpful. We had very straightforward purchase.
Sana was Very helpful at Ellicot city
Sana was very attentive and understanding
Sana was very helpful and accomodating. She explained things in details. Great customer service!
Sana. Very good customer service.
Jay was amazing! Took me less than 40 mins to price , quality and size check for my shortlisted couches I have been looking for months. He was very good at communicating and gave his opinions fearlessly to make a better decision.
Jay was excellent. He helped us choose the right sofa and we were able to buy on the store.
Sana was great. Initially my mom came just for a table lamp but Sana was so polite, kind and went above and beyond to help my mum. We found a sofa and love seat that my mum loved and can't wait for it to be delivered.
Sana She was excellent!!
Amber was so sweet and very helpful when looking at furniture. Thank you Amber for everything!
Amber was so helpful, communicative and genuine.
The store manage and sales lady Amber, were very helpful, personable, and professional. We will definitely come back for future items.
Ms.Amber was very welcome pleasant an very nice an she touch all bases
Our experience shopping here and working with Khalil was amazing. We were able to pick out the items we were looking for and Khalil was a big help. We would definitely recommend shopping here.
Sana nice and good service
Sana helped us find the perfect bedroom furniture. We met Sana and she was very welcoming, she showed us the best products. She was very nice and helped us buy furniture that we were satisfied with.
Sana is very profesional and respectful person.
Hamad was awesome at Ashley Catonsville! From showing me all the options I asked about to making sure I was happy with the size and color to all the details he was knowledgeable and friendly and very thorough in making my purchase a success! He even stayed with me and had a great conversation while I was waiting to pay/schedule my delivery! What a great guy and a wonderful asset to Ashley!
If you were looking for great service and great pricing… See the Manager Waleed and Hamad!! You won’t leave disappointed.
Hamad was excellent. Gave all the details. Answered my question. Process made simplem
Leigh did a tremendous job working out all the details and price. Great customer service. Go see Leigh when visiting the Catonsville store!
Hamad has great customer service skills.. From i entered the store he was on point .. Thanks so much. Very patient and knowledgeable
Sana was wonderful.. great experience with her I love u come back again and shop again with Sana she's soon friendly
Sana was helpful and resourceful! Thanks
Sana is amazing sels girl shee trite like family parsan and see explan every singal things.
Amber was amazing I was so appreciative of her customer service that I'm going to be a faithful customer of your store. She deserves the best.
Khaleel & Will were great! I was able to get everything I need at a great price!
Sana was great with customer service and was very eager to help! She was also very knowledgeable in the merchandise! Five stars!
Great experience with Leigh! We came back several months later and asked specifically for him! Fun guy, knowledgeable.
Sana is very good and energetic .Helped us lot about sofa we bought.
Khaleel did a good job explaining the prices of what we were looking for. It was a beautiful gift for my mom thanks to people like Khaleel who made our search easy.
Amber was incredibly helpful with helping me select a sofa. I highly recommend this location due to the experience I had working with her!
Hamad ,was the Best
Nice store and great service. Sana was really friendly and helpful
Sana was extremely helpful in finding the coffee table set we wanted. She was very quick in pricing the items and very adept at finding the furniture for us.
We met a guy named Will and he was very nice and helpful and helped us with finding out the prices of the sofas and also the sofas were really nice and comfortable and overall it was nice to be here they were also affordable.
We met a guy named Will and he was very nice and he explained everything to us about the sofas and he told us about all the colors and the prices of it and he walked us through about these couches and he was just a nice guy and the sofas were nice and comfortable and we found a lot to choose from and we found the perfect one for us.
Sana was super helpful and patient! I needed a lot of mobility assistance and she was really helpful and accommodating.
Sales person was Sana, who was very polite and helpful. My father was able to find a mattress that fit his need with out any headaches or hiccups. Made the experience pleasant and trouble free.
I visit ashley …sana gives us best sales service
Sana was wonderful! Thank you so much for your patient and time.
Amber was a wonderful help! She was knowledgeable about the options and helped us get a good deal on a nice set.
Amber outstanding salesperson great customer service.
My husband and I recently renovated our house and we came into Ashley Furniture looking for some new furniture. Amber, was absolutely fantastic! She greeted us immediately at the door and was fantastic the whole time! Thank you so much for the assistance.
Hamad was amazing and patient with my decision making and processing for purchasing a livingroom set for my new condo! Great guy and I would definitely work with him again!!!!!
We enjoyed the professionalism of Aimee. She was very knowledgeable of the different furniture we were seeking.
I Visited Ashley HomeStore recently to buy some furniture for my house and had the pleasure of being assisted by Miss Sana. She was incredibly helpful. She was calm and compost throughout the process, attended to me with a great smile, answered all my questions and assisted me up till the end of my purchase unlike other places I have visited. Her excellent customer service and courteous conduct has earned me as a loyal customer and I cant wait to be back to buy more stuff for my home.
I usually dont leave reviews but this time I had a wonderful experience at Ashley HomeStore thanks to Sana! She was incredibly sweet, kind, and welcoming. While the prices were a bit of a constraint this time, I am definitely planning to return soon to buy furniture. The exceptional customer service left a lasting impression, and my mum was very happy too. You've earned a loyal customer in us! Thank you, Sana, for making our visit so pleasant. Had to say she was pretty too.
Leigh provided excellent customer service and also helped us find the right couch. Thank you Leigh!
Khaleel made the purchasing our furniture set easy. Gave us plenty of choices, and gave us plenty of time decide what we wanted. In and out
The sale’s representative Amber was Excellent, From the door in to the exit out. Her floor manner was very professional and she show's potential for management.
I had a great experience at the route 40 Ashley! Right as I walked in, I was greeted warmly by one of the salesmen. Ayanfe listened attentively and helped me find exactly what I was looking for, I really appreciate Ayanfe Ajimatanrareje and all his help! I walked out a very happy customer. Will definitely recommend to my friends and family :)
We visited the store today at Catonsville and purchased some decor, Khaleel was very patient and helped us throughout the process. We are extremely happy with the purchase we made.
Walked into Ashley looking for furniture. Amber came to help just as we walked in. She was super quick and helpful to show us around and found us exactly what we wanted. Great customer service! Thank you!
I worked with Amber and Aleena were very patient and a very nice. Ashley Store have very good employees.
Hamad is doing great job. We got a good customer service
Wonderful experience. Hamad was superb! He listened and delivered. We were in and out with dining set and couch set in no time. Highly recommend
Khalil was great! Very knowledgeable and gave us all coupons available to receive the best price! He even let us jump on the cushions of the couch to show their durability! Great experience with him!
Worst store ever don't shop there disgusting people service sucks corporate as well sucks cheap furniture
Hamad and excited employee. He was very helpful and really help me pick out my furniture and got what I was looking for.
We had a great experience here and Khalil was very helpful with my purchase
Amber was great and super helpful.
The experience eas smooth. Hamad was very friendly and answered all our questions. He was very courteous and friendly. Very good service.
Good job
Jay was a great salesman, very helpful. I will give him 10 ⭐
Hamad was great. He knew all about the products he was very knowledgeable professional and personable. He knows the furniture well and saved us a lot of time. He basically put rooms together for us. We will definitely be back. Looking for Hamad in our next adventure. Thank you so much.
Excellent experience with Leigh. Very helpful.
Hamad was so good! He helped us out so much!!
I really like my shopping experience here at your location. Hamad was able to show me what I found online in the store and explained everything in detail.
Great service. Let us take our time and make the best decision. Highly recommend.
Hamaad was very courteous and extremely today helping us through the buying service
Leigh at Ashley Furniture.
I have shopped with them several times, and every time, I have had a great experience. They have a salesperson named "Leigh". This guy is awesome, friendly, and customer-oriented. Highly recommend this sales person.
Mr Hamad was professional and courteous, would recommend using him when you visit.
Hamad was great. He knows his stuff. Was very helpful. Add provided great service. He even remembered us from when we visited the store a few weeks ago!
Hubby and I went to Ashley's in Catonsville and had an amazing experience with Leigh. Not only was he attentive he was knowledgeable on store inventory and products. He was not aggressive or pushy. He moved at our pace. He made us feel like his goal was to satisfy us. If you are looking for quality service with an amazing attitude, go to Ashley's and ask for Leigh. We will be coming back! Thanks for making customer service matter!
Hamad provides an excellent customer service to me and wife during our visits to your location in Catonsville Maryland. He remains professional throughout our time at the office.
Jay was very professional
Jay was very professional and helpful.
Khaleelullah Nazhand he was awesome did a wonderful job
Hamad gave us outstanding service. He was able to direct us to items that fit our furniture needs and price points. His customer service skills are wonderful. Look forward to working with him in the future.
My customer service rep, Amber, was extremely helpful and fun to work with. She was patient and explained every detail. Waleed made sure everything was finalized. I appreciate the superior service provided at the Rt 40 west location. Thanks Ashley Furniture you are truly the best!!!
Hamad was excellent with his salesman skills! Very patient and knowledgeable! More importantly he was kind, helpful and respectful! Nice person overall!
Amber was fantastic and very knowledgeable. Highly recommended using her at this store!!
Khaleel and Chris made sure we had the absolute best price to fit our relocation. We Will be back for our future needs
Khaleelullah was extremely professional and helpful. His knowledge of his inventory led me to exact sectional I wanted.
Don't buy from this Ashley furniture. If you do, don't bother with the warranty. They won't actually cover it even though they say they will. Your order will be delayed. They never answer their phone or return calls. The furniture is JUNK. Do yourself a favor and spend a little extra on quality furniture. Whatever you buy from here will fall apart long before your 5 year warranty is up and then they won't cover it anyway.
Leigh helped me out very much. He was so patient and kept professional all through.❤️❤️❤️❤️❤️❤️❤️❤️. He is the best
Ed was so helpful and worked with all our needs!
Friendly and great service!
Hamad Al-wadi and Khaleelullah nazhand was very professional and kind. I got the best deal!
My sales lady Amber and Will the manager are the most courteous professional and personable people I really had mixed feelings about Ashley furniture but they turned my entire opinion around I will be back. Yes and Amen. Shalom. Charlii🐩🐩🐩 April 21 2024.
Amazing service Ed was super amazing make sure u look for him when getting your furniture.
Avoid this store at all costs! I purchased a sleeper Sofa through these guys that fell apart in 3 months, and this store then failed to honor the insurance/warrantee i purchased through them, then this location's manager threatened me and told me never to contact them again or else, I've never had a worse customer experience nor have I had a store manager physically threaten me like this before only to have their corporate customer service do nothing!!!!!!
Ed was great at finding what I needed in the store! No pressure sales employee, great service!
Ed was very professional friendly and got me the best deal as possible.
Telling everyone I know to NEVER do business with these scam artists. 1200 dollars for what we thought was a nice table and not even a year later the wood I warping and we’re being refused any warrantee. This won’t be your last one star. Everyone I know will take your rating down below 2 stars or I won’t be satisfied. On my way to call the BBB next
I received good customer service from Ed at the Catonsville store.
Hamad was the best! Got a mattress for a good price. Yay!
They were very helpful . Ed was very nice and professional. He basically showed me the entire store. Would definitely recommend
Edward was very helpful, he gave the required assistance and discount.
Ed Chris Tj and Loretta helped my family once again! I love your customer service hard work and dedication!!!
They were very knowledgeable, and helpful and understanding.
Edward was very informative and helped us make the perfect decision for our home !!! 10 out of 10 recommend
I’ve been looking in the market for a leather couch with power reclining. All I saw was way too expensive or too big. I happened to find one (Warnerton) that was perfect and moderately price and was able to take advantage of the sale they were having that weekend. The sales people were patience with me accommodating and friendly. I have gone to this location in the past and will use them again for other future furnishings.
Khaleelulah Nazhand help me out today great customer services they work with you definitely will be coming back rate it 5 stars ⭐️
Ed and Roni were pleasant and knowledgeable. Will be back
Five star
Khaleeullah greeted us since we walked in& constantly asking if we needed help& gave us many options! After seeing different option he helped us pick out our sofa& dining table for a good price!!! AWESOME guy!
Ed and the manager are the best.
Khaleelullah Nazhand, Waleed Monaye Spady was great and experienced
Khaleelullah nazhand was great 👍
Had a great salesman Hamad!
We bought a sofa at the store and Hamad gave us an excellent service! He helped us pick a right sofa for reasonable price.
Miss Aleena and Monaye was really helpful and they are very professional workers I really appreciate they a hard workers…
Ana is a good salesperson and was very helpful.
Excellent service by Ana at Catonsville. Good furniture at a good price with good service.
If I could give 0 stars I would. This is by far the WORSE Ashley’s I ever came across. They are very unprofessional and rude after they get your money. They made a mistake with delivering me the wrong color furniture that I paid $1300 for. They don’t take accountability for their wrong doing and try to blame everything on you. I ordered a tan couch from the showroom floor and they delivered a grey couch that wasn’t even on the showroom floor for display. how do you mess that up? It was THEIR mistake. so November 15th I was due for someone to come to my house to pick up the wrong grey furniture (love seat and couch)and deliver the tan couch that I purchased. The driver did not give me time to meet him and get my furniture taken away, before he pulled off I called him and he tells me oh I already left call and reschedule and pay another $150 fee. So I called the store in cantonville to address the issue and they never have an answer they talk in circles and always say let me have my manager call you back and they never call back. So I called corporate to address the issue and the manager at corporate was just as nasty and rude. All I wanted was the color couch that I paid for. I even was willing to pay again the reschedule fee just to get this couch out out my house and get the couch I originally picked out . The manager said she closed my ticket and was not sending me another driver and how it’s an even exchange and the couch is mines now. They don’t even work with you or care that you’re a paying customer. So now I’m stuck with a grey couch that wasn’t what I originally picked from the showroom floor at the store. They are evil and karma will hit them. Stay away from this store and beware if you want to be tricked and scammed out of your hard owned money. This Ashley is ghetto. Go where people have class and dignity with them.
Khaleel Nazhand was very helpful and was kind. Keep up the good work.
Had a great experience. They were very friendly, really took thier time to answer our questions, and gave us a great price. Would definitely recommend!
Very fast and efficient customer service. Kevin was a great help in finding the right purchases for us for our new home!
Great staff. The store has a beautiful display of furniture.
Helpful staff, great prices, and quick turn around times!
Friendly, honest, knowledgeable while looking and purchasing furniture
Ayanfe took excellent care of us while we were at the store and make sure we were good the whole time
**BEWARE** If you're even considering buying furniture from this store, I strongly suggest reading this review and checking out the Better Business Bureau website reviews. I made the mistake of buying a sofa bed on November 6th, which arrived at my home today- a full month later on December 6th. But that's not even the worst part. The item delivered was the wrong piece of furniture! I called the store immediately and spoke to the manager (Will). He promised to call me back at noon to check if they had the couch in stock. However, he never did. Upon calling back, I was informed that he had already left for the day. The best is yet to come. When I explained the situation to Aleena Khan, the customer service representative, she blamed me. She explained that it was my fault that the order got messed up because I did not clearly articulate to the sales associate (Ana Rivera) that we wanted the sofa bed option. What??? "Of course I did. However, she was not even willing to consider the idea that THEY made the mistake. Now, I am stuck with a 30% "restocking fee" and no couch. For reference, the sofa bed couch cost $824, and they made a $250 mistake (30% of the cost) that I am paying for. DO NOT BUY ANYTHING FROM THIS FURNITURE STORE!!!!!
The customer service was not the best experience
Kevin was great! We bought a mattress from Ashley’s and he walked us through the process and was a great help!
They were helpful in finding me the bed frame I was looking for
Kevin was a great help.
Ed was very friendly and understanding. We looked at several stores and considered many options. The furniture at Ashley is equal to that of other stores in quality and price. We ultimately decided to buy from Ed. Thank you!
Trying to shop on the website, and failing. I've chosen 7 different items to look at as a result of my search with filters, and every one of them is out of stock. There is no option to not search for out of stock items, so I've just wasted my time. Do better with your website. I'll shop elsewhere - someplace that actually has things in stock.
Great experience literally from the moment I walked in the store to the moment I left. Special thanks to Kevin for being so knowledgeable and leading me to the purchase of my living room furniture!
Ed was very nice and quickly got us set up with the sectional we wanted. Overalls good experience.
I worked with Chris and Valli. They were patient and took all my requirements into consideration before suggesting options. Gave me great pricing too. Strongly recommend working with them
Do not buy the extended warranty that they Offer. Please save your money. It does not cover anything. Don’t fall for it.
Brian Donnelly was great! He is very professional and not pushy at all. Best customer service with him. The process was smooth with him.
Great place! Cool people. BRYAN WAS SO MUCH HELP! Thank you 😊
Ayanfe is the best man for the job
The sales rep at Ashley was very helpful. I was able to get exactly what I wanted.
Bryan was an amazing sell's person, he was so nice, and very informative. I will definitely come back to Ashley 's to do business with him
We purchased $3673 of furniture at Ashley’s Aug 25. The salesman Thaer promised us we would have it delivered by sept 15. We purchased this based on this delivery “promise” due to needing it for a special occasion on Sept 23. We asked to cancel it since we have not received it yet and they said it’s 30% of sale to cancel the order. We are extremely disappointed. The salesman was so assuring we would have it. I feel he totally lied to get the sale. We expressed how important it was to get it before the 23rd and they did not fulfill their promise. Very unresponsive as well.
These guys were nice and willing to negotiate to make a large sale. I even bought a warranty!
Marcus very good salesperson Check him out
Team was extremely helpful and polite. This is our second time buying furniture from them and again we feel as if no mistake was made.
A nice location with good prices. The customer service is great. I had an issue with an order due to me needing to cancel and they were able to work with me and didn’t give me a hard time. For that I’ll definitely be returning in the future for more furniture purchases.
Very disappointed in our purchase here. Bought a king size mattress and frame here. Their brand mattress. After being repeatedly upsold by the sales people we managed to convince them to look in our budget. Memory foam, felt fine for the 10 minutes or so we laid on it in the store. More than once we were assured by the sales associate and service people that we could return the mattress after 30 days for a full refund. I took off work for the delivery day. The truck no showed. I got no curtesy call or anything. Just a day of vacation burned. Rescheduled for a Saturday and it got delivered. We slept on the mattress for about 2-3 weeks and found that there was a great deal of sinking sagging into the mattress. Whoever is lighter (we are not especially large people) ends up on a slant towards the smaller person- this is a king size mattress. This mattress is not firm enough for us. I called the store to ask about refunds or exchanges. I was told at first that that shouldn't be a problem. Then when the customer service person got in contact with the regional manager suddenly this mattress wasn't covered for refunds or exchanges. He said we had 3 days to figure out if we wanted it not 30 days. How is it possible to figure out if a mattress is going to work for you in 3 days? We were guaranteed our money back before 30 days. It felt extremely scammish. All we could get was our delivery fee back for the missed delivery, and a $50 dollar (that's right you see it) discount on our purchase. Ive never dealt with such a shady company before. Buyers beware. I would have been happy to return this mattress for full price and use that towards a different mattress in store. Over all 0/5 starts. Only buy name brand there because this company will straight lie to you and steal your money while telling you there's nothing they can do about it and cant honor the return policy we were clearly told.
Friendly staff good service and excellent furniture
Brian gave us exceptional service and great options while looking for new couch and coffee table for our new home! Fantastic service We purchased and love our items.
Bryan was great and helped me find my new bed
Bryan was very helpful!
I bought a sectional and a dining table from here. I would like to thank Tavon and Will for the great customer service while listening to my requests. Great place, will be shopping here in the future again!
My experience was very well processed the guy i spoke with , matt really nice guy very patient because we did look through alot and he went the extra mile and took several different measurements for several different choices to makes sure we were sure and satisfied.
I had a great experience at Ashley's Furniture Bryan was the associate who helped us, he was accommodating proficient and knowledgeable and we ended up making a purchase due to his great advice and assistance.
If you could leave zero stars, I would. Tayyad came over to see what he could help with but was not actually wanting to help. The service we were given could only be compared to the sleeziest used car salesperson you could imagine. I don't know if he thought that there wouldn't be a big enough commission for him because of our ages or what. He was not interested in answering any questions or offering suggestions. We left as quickly as we could and went to Columbia where William was very pleasant to work with and didn't make us feel that we were an inconvenience. I suggest if you need anything, DO NOT GO HERE but to Ashley in Columbia instead. It will be a much better experience.
Kudos to our salesperson “Matt” who was extremely helpful, knowledgeable, and pleasant to work with. I would recommend Matt for all your Ashley furniture needs. Our living room set arrived in less time than anticipated. Everything was delivered in perfect condition. Set up was quick and efficient. Very happy with our purchase!
Ashley furniture is the WORST furniture buying experience my husband and I have ever had. We spent nearly 8K on furniture in Nov. of 2022. Putting aside the fact that it took 3 months for our furniture to arrive, when it finally arrived on Feb. 8, 2023. I noticed a manufactures sticker on one of our couches. I peeled it off and there was a huge hole in the couch. I approached the driver who was still in our home, and asked him if he would take that piece of our sectional back and he said that would not be necessary as it would leave our couch missing a piece and instead he would take pictures, which he did, report it and that Ashley’s would be in touch with a replacement piece. Fast forward to later that day, we called our local store let them know what had happened and they explained they could not do anything at the store level but could email the service center. They asked us to email them with photos which we did immediately. After 48 hours we had not heard back so we called again, the store told us they had not heard back and advised they can’t call the service center and only communicate via email. They advised we call the service center. We then called they service center and again explained our story and we’re asked to send photos, which we did. Since that day Feb. 8th we have been on the phone daily with the store and the service center with zero resolution and no responses to our complaints or the fact that we had a couch delivered with a whole. We spent $8K at this store and it offers ZERO customer service, no communication, no managers to speak with and worst of all damaged furniture. What an incredible disappointment for such a large company that claims to produce excellent furniture. DO NOT SHOP HERE. Because if you ever run into an issue you will get no help from your local store and they have no corporate office to assist. An absolute nightmare. We are still stuck with a coach that has a huge hole in it and zero assistance from The store, customer care or anyone on Facebook.
My husband and I went to Ashley Furniture on Saturday February 18, 2023. The Gentleman named Will assisted us and it was a professional and friendly experience. Will was very detailed oriented, and helped us through the entire process. We got a very nice sofa set. We appreciate Will. He then directed us to Pamela at the desk, and she was welcoming, informative, and cordial. Pamela was professional, as well as kind. Thanks Ashley Furniture. You did good.
CUSTOMER SERVICE WAS GREAT
I would highly recommend shopping here. I was assisted by Hayel who was so helpful, insightful and very knowledgeable about the products. Hayel was very patient and answered all questions in a professional manner. I would recommend asking for his assistance.
THE WORST IF YOU DECIDE CANCEL YOUR ORDER YOU HAVE TO PAY %!!!! BECAUSE THEY DON'T KEEP THE DELIVERY DATE AND DON'T GIVE YOU A DUE DATE. IM OUT SOFA FOR CHRISTMAS. WHEN THEY TOLD YOU, WILL BE DELIVERED MIDDLE DIC NOW IS MIDDLE JAN "NOT SURE" "PROBABLY" , SUCH A TRASH!!!!!
Overrated place for furniture..
Da’Onna was super helpful to us getting a bedroom set and mattress! Great service
I had a very positive experience with Pamala. She is very friendly and professional. She answered all of my questions, she returned my call as promised and she is definitely an asset for that store and company. I definitely appreciated the service I received from her.
I came into the store today looking for help, their CSR lady helped me a lot with a lot of things, her name is Pam. She deserve the 5 stars 👍👍
Absolutely the best furniture purchase experince.. Syed was extremely patient and he listened to what I wanted before trying to sell me a product. I came to look and browse. However I purchase 2 sofas.it estate, and 2 king mattresses. Even the Customer Service Reps Pam and Aleena were very professional. I a.m now an Ashley teamsters.
Matt,Mikell, and Pam did a great job. Gots lots new furniture
I went to my buy a sofa and mr. Khaleelullah was very sweet and kind and most very helpful ☺️ …
I purchased there in 2017. The sales person was great. But she didn't stay long and was in sales for some time based on our conversation. Well I paid for one of those furniture demage coverage, it I didn't use it I would get my credit back. We'll must be the fine fine print that it can only be used in the store. No one line purchases or as I was told you just lose your money after 30 days. Now I don't need another lamp or a picture. And items that I found are truly over priced at Ashley can get them at big box store for much cheaper. So never get the so call protection plan even if i had to use it they don't make my furniture anymore. A real rip off and horrible customer service. They could even give me the name if the CEO and clueless on district manger. So I found a face book space were peaple are sharing horror stories. Poor customer service and cheaply made furniture that is falling apart, with photos. never get thethe iand lamps. What I found said is that there is no customer services at all. I even found
Great customer service from Dooley
Stopped in the store yesterday to look for a living room set. The salesperson who came up to me, as well as someone identified as the manager, were unable to answer simple questions about furniture dimensions and what models were on the floor for me to look at. Turns out, this store is not part of Ashley corporate but independently owned. Did not buy here and went down the road and purchased from Gavigan's.
Nate gave us amazing service and an amazing quality sectional for a fantastic price!
Nate greeted me at the door with a friendly smile. The piece I originally loved could not fit my space so, he offered an alternative that was absolutely perfect! Not to mention more affordable for me. Great experience! I will definitely be back in the future. Five years ago, I wrote this store off and vowed to never come Back because of the salesperson attitude! Today Nate changed that!!
They have the worst customer service representatives just save your self the stress
Nate was amazing today with helping me find my mattress and living room furniture ! He was nothing short of Amazing! I will be coming back
So, I was looking for furniture for my new apartment and decided to stop by Ashely's. A sales rep named Jay helped me out. I found everything I needed and was provided exceptional customer service... definitely would shop there again.
Went in nervous, but needing to furnish my new apartment. Nate Was my sales man and he was very attentive and helped me match all the items for my bedroom and living room. Unfortunately they were not able to help me so I went to price busters instead and got everything I needed and more. Everything came in less than a week where as Ashley’s said I would have had to wait 14 weeks.
I love this location the nice young lady Tatyana I think that’s her name. She really helped us with deciding . She was patient with us and very friendly:) wish more sales associates were like that . Can’t wait to receive our new furniture. So thanks to the young lady Tatyana were so excited.
I purchased Furniture on Nov 18th and was told at the time of purchase that all items were in stock. The receipt stated 8 to 12 weeks, which I understood given the current COVID delivery times. Upon the end of 12 weeks I went back to the store which I still had not received the items purchased. I noticed on the website the items were now at a sale price 300 dollars less, and I was told by store associates that per the policy I wouldn't be able to receive the discounted price. The store associates then proceeded to show me my order which had a couch of a totally different color than what I ordered. After being argumentative the sales person I dealt with was able to rectify that I was correct. The store associates were argumentative and not accommodating. I will never shop here ever again they have horrible customer service 😒 I got a refund for the couch and I'm still waiting on bed and dining table.
I went to this shop for “just lookin”. But the crew over there were very helpful and nice, and I end up buying. Hayel the tall guy over there was very helpful and understanding. While I was there on of the ladies who work there found a baby fox in the parking lot. She took it to the vet because it was injured. I think her name is Tatyana.Such a great lady. This is the baby fox in the pic.
I was very pleased with Tatyana's customer service and her pleasant personality. I recommend allowing her to assist with your furniture needs. I can't wait to allow her to assist me in shopping for my new dining room set.
Nice store.. great custmoer service.. highly recommend the lady Knicoal for help!
So I ordered my furniture January 2nd and and it came January the 27th I was very pleased with the service and how I was help I was greeted and help by the young lady named Knicoal she was very nice and pretty I appreciate her services
Tatyana was very assertive with helping me and my partner find a comfortable couch for a STEAL! I CANT WAIT FOR IT TO COME IN!!!
I had tatyana and she was very respectful and worked hard to suit my needs. She found me and my wife a beautiful sofa for a very affordable price. I will definitely be coming back for more of my homes furniture needs.
I ordered my furniture and was told it would take 6-12 weeks . I checked every few weeks on when it will be delivered they kept changing the date and told me if it would be after my delivery date they will offer me good compensation. I got my delivery yesterday after 5 months and when i called for compensation they told me we gave you a big discount when you ordered so we cant offer anything. they lied to me for 20 weeks they never planned to offer anything. terrible customer service .
(Translated by Google) We are newly moved to Catonsville so these days we are looking for dining and drawing room sets. The variety is excellent but above economical prices because of various brands. We recently moved to Catonsville so these days we are looking for dining room and lounge sets. The variety is excellent but above cheap prices due to several brands. (Original) We are newly moved to Catonsville so these days we are looking for dining and drawing room sets. The variety is excellent but above economical prices because of various brands. Nos mudamos recientemente a Catonsville, por lo que en estos días estamos buscando juegos de comedor y salón. La variedad es excelente pero por encima de los precios económicos debido a varias marcas.
If you want your furniture in about six months, then shop at this store… If you want it any sooner, then don’t try to shop here. They’ll tell you an estimated delivery date, provide no updates, and if you call to inquire they just tell you “next month....next month” every time. Complete ridiculousness.
The online purchase process went pretty well. The only issue I have is when I went to the store to see the product before purchasing it online. The salesman wasn't very helpful in getting a power cord for the recliner. He actually said there wasn't one available. I was about to leave the store before I decided to use the cord from another recliner. My plan was to buy the chair at the store but after that experience, I decided to buy it online. I didn't want that store or salesman to get credit for my purchase. Also that salesman and his manager told me the sales price ended that day, however the following day it was still on sale and a price drop of $37.
New update ! We are now at 14 weeks since ordering I was told 2 weeks ago it will be in end of November beginning of December …. Of course I call back and some how now it’s end of December beginning of January ….. guy on the phone says you should probably cancel your order …. So I’ve waited 14 weeks received 3 different times it will come in yet nothing yet and no offer for compensation or anything. The worst part about it I know 2 others who have ordered the same couch from a different location and received they’re orders already this is crazy. I placed an order 10 weeks ago I was told it would take 8-12 weeks. The salesman told me even though it’s saying that it will be sooner I can assure you that. when I called a month ago they said it’s coming in next week. I decided to call again and get an update and now they are saying another 3 weeks . This is past the 12 week window with a lot of run around and no help this is ridiculous. I asked for compensation they said only after delivery can we do that ? How does that make sense they took my money gave me a ton of run around and aren’t even offering to compensate me. I don’t recommend this place at all it’s been a nightmare. I am left with no couch . No compensation . Just run around
I still haven’t received my furniture yet it’s been over 12 weeks. there’s no communication about my delivery it’s way overdue. Update January 4, 2022 it’s been five months still no furniture no one call and I’m still waiting I will not be ordering from this company ever again I contact them and gave my information and still they haven’t contacted me.
Bought a tv stand, and the guy told us it was solid wood but it turned out not.
The sales representative Ola was very nice and helpful. However, outside of that, working with Ashley Furniture has been a complete NIGHTMARE! My husband and I attempted to make a simple return a few days after a purchase and they kept giving us the run around about getting someone to pick up our return. They kept promising to return our calls but never did and we had to keep calling them for updates. None of the staff ever remembered the status of our issue each time that we called. Ultimately, we were promised a refund to our account since they can’t seem to accept our return, but when we called again we were informed that we’re getting a store gift card that has yet to arrive. We will never be shopping with them again so we definitely have no need for the gift card..
DO NOT SHOP AT THE CATONSVILLE STORE. I have been since June trying to get my furniture. It wasn’t until I persisted for a status that I had to finally cancel the order and get my money back. At first they told me they would have to charge me a 10% restocking fee on furniture they never could produce. Then I was told that I was outside of the timeline and they would not charge me. Then the credit card I used I had to be canceled due to fraudulent charges I no longer have. And first I was told by a representative they would take the information confirming that from the bank over the phone. Then I was told in this age of Covid I have to get a letter signed by the bank indicating I got a new card. I asked for a check and they do not reimburse by check. Wish me luck. I asked myself so long as I get my money back why is it important to Ashley Furniture for me to prove I got a new card. Take your business somewhere else or if you decide to do business with them prepare yourself
ZERO STAR !!!!!!!! Never ever go to Ashley store, these people and their customer service is pathetic, I placed my order in June and they asked me to pay full amount in order to receive the furniture in 8 to 12 weeks, and it was a BIG BIG BIG lie, they never delivered my furniture, it's been 5 months and my house is still empty.. They never called me to inform about this inconvenience and never gave me any satisfied customer service. So I went to the store to talk to the manager and as usual the Manger never showed up, and they just gave me my money back after 5 months. So disappointed!!
Bought my accent chair and dining set from here! The sales agents are very polite but not pushy. Great shopping experience!
Don't even waste your time here. We bought a complete living room set in the beginning of June 2021. It's still not here. The first time I called in August, they said it would be here on the 31st. Then, I called Sept. 1, and they said it would be here on the 14th. No explanations, no information, nothing, and bordering on rude when they said they had a paper I had initialed that said 16 weeks for delivery, and I asked them if I had initialed it, then why didn't I have a copy of said paper, cos all my paperwork says 12 weeks? No response :-P 16 weeks later, I decide to call the store and ask for a refund. No answer. I try half an hour later, and let it ring for 2 minutes. No answer. This is during normal business hours around 10-12. I get frustrated and call customer service (And Ashley furniture doesn't make it easy to FIND that main number...just sayin'.) and I spoke to a great CSR named Taylor in Brandywine, who was able to give me information about my order, and when the last few pieces were expected in, and the dates of upcoming shipments of the missing pieces in my order. The Catonsville store has access to that information. Why couldn't they do that when I asked? Because I spoke to her, I decided not to cancel the order, and Catonsville is lucky in that regard. But not setting foot in THAT store again.
Wonderful Staff.
Very friendly staff
The worst store on the planet!!!!!! It appears that they outsource their deliveries to a "third party vendor". The issue is that this vendors doesn't meet the same professional that I received when I purchased my bedroom set . The furniture was purchased 0n 18 Aug.2021 . Now on the date that the delivery was shipped, I noted that the driver parked on the business property two doors away a never made an attempted to check to see the address where he was. My guess we are a business , and because it was a bedroom set the driver was probably confused. But the driver should had confirmed the location but instead they leave while I'm attempting to yell and wave to get there attention and just leave without delivering my furniture. Now I have to wait for a later date to get my shipment. No to mention, "Don't Ask for a refund, they will threaten keep 30% of your money. they even proposed charging me another delivery charge!!!! How about that for customer service. I found out that the driver side no one answered upon their arrival, Well I guess not if you are at the wrong place. Oh by the way my address is clearly marked on the mailbox, the drive stated he took a picture of the door so he could prove the delivery was made . Again they should have payed some attention to me yelling and waving at them. In closing, their third party delivery company should keep close to the professional standards of both Regency/ Ashely
Good quality furniture but sadly its takes a long time for the furniture to arrived. Purchased in May and still waiting for furniture to arrive.
Average selection. The store is said to be divided by style, but lacks distinction.
Don't fall for discounts the prices are already inflated by almost double The designs and ergonomics of furniture is off.
I was able to find to find the furniture I wanted, and had an entertaining visit because of the customer service provided by Aleena. I would come here again for other purchases.
One of the more impressive furniture stores within the Catonsville area. The customer service was great, I went in looking for a new couch and Ms.Aleena was able to accommodate all of our wishes and we left the store happy.
Great customer service! I worked with Aleena and she was very nice and patient and helped me find everything I was looking for. Definitely coming back for other purchases.
My experience here was very awesome because of Aleena especially. It was my first time shopping for furniture and she helped me a lot:)
Minus zero customer service skill.
India and Tatyana at the Ashley home store at Catonsville gave excellent customer service, very nice, patient and gave option in design. It was so easy to make a choice. Thank you.
I did get a nice serves with Aleena, she did a great job helping looking for a bed, i hope i will came back for more.
Great customer service friendly employees, Mr Eddie was a excellent salesman. Very courteous, and respectful to my needs. Keep up the great work.
Very good and helpful team. I just wish the process was a little faster. It took us about two hours to complete the purchase; however, we were buying three different sets.
After visiting several furniture stores in the region, Ashley Furniture had the best selection and pricing for what we were looking for. The sales and administrative staff were helpful and willing to work within our budget throughout the process. Highly recommend.
Nice selection of furniture , though pricey ... currently a big discount offered - however what we were looking at would not be available for 4-16 weeks ... everyone was helpful
My initial visit went fairly well. The second visit to finalize the sale was not good at all. The sales lady whose name is Hope, was suppose to meet me there to complete the sale (it was her day off and I was willing to reschedule but she was adamant on meeting me that Wednesday) but she never showed up. She never called to cancel the appointment nor did she attempt to notify me that she could not make it. She did not call the store to see if I showed up, which I did, and I waited almost an hour for her to show before I left. I ended up going to Ashley's in Columbia where I was greeted by a terrific salesman whose name is Eric and he assisted me with my new purchase and all is well. Just waiting on the arrival of my new merchandise. Thank you Eric for a job well done and, excellent customer service.
Update: Went back after my vacation to get my refund and was charged STILL charged the $89 delivery fee despite then not delivering the couch I purchased. In addition to $288 "restocking fee" for the couch I WANTED. I would not recommend this store. Fine in store purchasing experience. Everything after was awful. Purchased my couch in March 2021. It was set to be delivered on June 23, 2021. When my time window was confirmed I had the couch I'd been using moved out. The couch did come during the time window on the 23rd. When it arrived, The delivery people measured the door frames and the exterior of the packaging of the couch and shook their head and would not bring it in. It was a loveseat, I was told by my sales rep at Gavigan's Furniture up the street, that any loveseat should be able to get through a 29-inch door because you can turn it to its side and turn it different angles. I was trying to explain this to the delivery people but they did not speak English. They took the couch and left. I spoke to Ashley about it they were trying to come up with replacements but nothing panned out. They said I had to come into the office to get a refund. I left my house at 7:00 p.m. because I was extremely busy to go get a refund and they said they could not issue me a refund for 72 hours, and at that time I would have to come in. I am going on vacation. So basically at the end of the day I spent $1,400 in March, I currently have no couch, I also don't have a refund, and I have to be inconvenienced further after my vacation in order to get my money back. I went up the street and got a couch 10 minutes after leaving the store that was in stock and can be delivered in 12 days. I would never purchase anything from Ashley furniture again. Very unaccommodating, not helpful at all, terrible experience.
I really had a bad experience with them first of all I order a coffee table it was supposed to deliver in 4- 6 week but it took them 3 to 4 month still not delivered then finally I went to their store and chose one of the sample in the floor bc I wasn’t getting the one that I order bc their excuse that it is out of stock now. Why they couldn’t tell me when I ordered it??? They have very poor service . So the sample I chose the person deliberately scratched it while delivering. My experience is really bad. This is my last time purchasing anything from them.
I was on the search for a couch and stopped here. They had a decent selection. Hope was my sales advisor and helped me on my search. Hope was very helpful and showed me pieces within my budget. I did notice that other sales advisors were sitting at desks and when you walked by none of them would even look up and smile or say hi. That is the first and only store that I have had that experience. I am looking forward to receiving pe new couch! Thank you, Ashley furniture
I loved the prices also the furniture is made out of good material
Certain staff don't know there job.
DO NOT BUY from Ashley HomeStore. They are the worst of worst. We purchased items from them back in early March -- still no furniture, we've been told lie after lie and keep getting "delayed" -- Customer service is beyond awful and trying to get ahold of anyone on the phone is nearly impossible. The lack of competency and straight carelessness is beyond infuriating. They clearly DO NOT CARE about you as a customer. Save yourself the trouble and do not purchase from them.
The guy who was working with me was nice and explained everything. However (becareful) they put lower price on display and put higher price on the system. Manager was unable to work with. I ll take business to elsewhere thank you. Calculate the price yourself on your phone to double check ✔
Zero should be an option. This is the cheapest and most poorly manufactured furniture you will ever spend money on and they have poor customer service. Do not waste your time, enegery, or hard earned money. Save up and go someplace else. We regret spending all our money in there everyday we sit on teh one side of our couch since we cant sit on our broken chaise ( see photo).
Do not purchase furniture from this particular store. They are eager to help you when you come into the store to purchase furniture, but as soon as they have your money, they really do not care about you. I purchased furniture from them back in January 2021 and was told that the furniture would be delivered by the end of March due to the pandemic, March came and went, still no furniture. I had to call them to ask about the furniture, each time I called it was one lie after another. They kept switching the dates back. Finally when it was time for me to be able to get my full refund, the furniture magically appeared and it was ready for delivery, minus one item. So they delivered my furniture, only for it to be damaged. I called the store and spoke with two different people, the first guy I spoke with, act as if he was ready to get off and didn’t really care that my furniture was damaged. He was no helped at all. Then I called the next day, spoke with another person, Alaine, I think that’s how to spell her name, she was very nasty and rude. She acted as if she didn’t care at all about me being upset about my furniture being damaged. I guess being that it wasn’t her furniture, she could care less. When I asked to speak with the manager, she lied and said the manager was not there and said his name was Robert. I asked when would the manager be back in she said Friday. I’m not sure if she gave me the correct manager name but I will be sure to reach back out to them on Friday to see. The only question I asked if they could come and pick up the damaged item, she said that it would be $150.00 charged fee for them to pick up something they damaged, then she got real nasty real quick. I asked for the corporate number and thanked her and ended the call. Unacceptable! I was not going to go back with someone who lacks customer service skills. I will never purchase anything else from this Ashley Furniture store.
My husband and I have been shopping for furniture for the past 5 months, trying to find the ones we really liked at a great deal. We went to pretty much all of the big furniture stores in the area, Havertys, La-Z-Boy, Marlo, Regency, Value City, etc... only to find ourselves disappointed or pressured to buy something. The staff members at this Ashley furniture store are SUPER friendly and helpful, and no one pressured us to make a decision right there and then. This made us WANT to buy something. We purchased a sectionals sofa, a cocktail table, and a bench, and the staff helped us get a great discount. We stayed a little after store closing time to complete our purchase, and everyone remained helpful and kind until the end. Although we need to wait 8-12 weeks to get my furniture, which I will update my review again when we receive our items, we are very satisfied with the overall experience so far! I would definitely recommend this store to anyone who wants to buy the furniture they like at a great deal.
I went to this store and we bought some on sale recliners in October 2020. Was crazy, but figured because of the pandemic, we didn’t receive them until about end of December/early July. Their service at the store was fine, but every time I’ve called in to the store, I’ve been kinda unimpressed. Once I was put on hold, waiting for someone to pick up, and when they picked up, they didn’t say a word, then just hung up on me. It is now May 2021 and I need to deal with a warranty I have on the chairs and I have called 4 times and the phone just keeps ringing. I spoke to someone once that asked me to hold and never got back to me. I was on hold for so long that I was told to leave a voicemail or call back later by an automated message. I understand customer service is a difficult and thankless job, but consistently this store is downright terrible when you call in to speak to someone.
There was a matter that I needed to solve pertaining to the mattress that I bought. The person that I spoke with name is Shane his custermer service was impeccable, It's very refreshing.
Now that's how customer service is done professionally above and beyond.
Ashley Furniture in Catonsville is horrible, do not spend your money there. I ordered furniture 10/25/2020 and as of 03/29/2021 I still had not receive the furniture. They don't communicate with you at all. I had to keep calling because the date keep changing. The store manager Victor is a poor excuse of a manager not empathy or compassion shown what so ever but proceeded to tell me he us waiting for furniture too. I ended up canceling the order, called what was suppose to be the corporate office I spoke to Chris on 03/29/21 he stated that he was emailing his manager and the district manager would get back to me and if I didn't hear back by 4pm on 03/31/21 to call back. I called and spoke to a young lady I belive her name was Taneka (I am not too sure but I know her name began with T). She proceeded to tell me that a manager not going to call me back because the order was canceled and I would not be getting any type of compensation. I never asked for any compensation.
Mohammed was great! He took the time and really knew his products and made me feel very comfortable with my future purchases!
Excellent service. My sales guy Muhammad at Catonsville was very helpful. We had time constraints and specific furniture and he came through.
Ok
Nice place to shop for furniture. Saw an item on line and went in to see it in person. Bought it on the spot. Delivery and assembly in 5 days. You can't get that on line!
Terrible service. will. never. purchase. here. again.
This is the worst company to deal with i have spent over 5k with them back in September and im still waiting on my kitchen set every time they tell me a day i call them and they say it got extended for another week please go send your money somewhere else that will probably give you better customer service and not be rude like the managers and will probably get you furniture in time not just give excuses about covic.
Have to wait on furniture, not have same week delivery.
Excellent customer service from Dante Waul. He turned a chaotic situation around and brought smiles to our faces. Very clam and respectful. Good Job!
Thus branch has very nice items and great customer experience, recommend this place.
They do not want to honor their protection plan.
If I could rate them accurately, it would be a zero, point zero 0.0. Worst ever
It is just fine. Nothing fancy. You don’t have much options on fabrics. Pricing is above average.
Furniture selection
Best Ashley furniture store. Great prices and great staff
My husband and I were looking for a comfy couch and went to Ashley Furniture. The selection was wonderful and the prices were great-it helped that we went during a sale. I was very impressed with our sales person, Jim Craumer. He let us look around without any pressure and was able to answer all of our questions. It was such a pleasure shopping because Jim helped without pushing us into an expensive model. I normally do not like talking with sales people because for the high pressure and their need to make a sale. Jim Craumer was not like that at all. Thanks for the wonderful experience and we can't wait to get the couch!!!
Very classic place, nice pe5
Helpful sales staff. I didn't find anything that I liked.
Easiest place to go to buy furniture. Really helpful and tolerant of my two little demons that tagged along for the trip. I would recommend that you come to this location for furniture needs
Big beautiful store, nicely laid out so you can walk through and enjoy your shopping experience. I will say though that this is one of the less impressive Ashley Furniture Stores I have been to. The furniture stock looks like nothing new had been brought in for quite a while. We visited in August 2020 and was super disappointed. I don't know if it's the Pandemic that has affected this store so badly, but they are badly in need of a refresh. They need new stock. I also didn't find what I was looking for so there's that. Good natural light coming in the front of the store though. And fairly decent pieces of furniture albeit dated.
Fast and friendly! Great furniture. Stylish and sturdy.
Very little customization. I like modern style furnishings. They didn't have much.
I was I store yesterday to buy a set bed and the girls who works in the front the really professionals a very patient specially I don’t know if I pronounce well her name mundi was so patient with coustmer they were helpful.
Mr. Jim Craumer! Thanks for all your help! It has made my husband and I renovations much easier! Prices, selection and availability were perfect! Thanks again.
Had a pleasant experience at Ashley Furniture! Alec Rossiter was friendly, professional, and allowed me the opportunity to take my time roaming about the store. He provided excellent customer service and l am excited about my purchase.
Finding the component that needed replacing was not at all difficult. The lady at Ashley Home repair parts is knowlegeable and kind. However, the part has to be ordered and paid for in person on site at the Ashley furniture store. Not only that, the part cannot be delivered to my residence, but to the Ashley store where I again have to go to pick it up even after having paid a high delivery price to the store. I order many items on line that have relatively low delivery fees or none at all and the items are delivered to my home. The above is why so many stars are deducted as I rate the Ashley Home Furniture's less than great replacement furniture parts service.
Nice prices
Had a great experience with Eddie and his trainee D’Angelo. They helped me so much that I ended up buying 2 more sets for my house .
Quinton was wonderful. He was informative and has the a positive can do attitude.
HORRIBLE SERVICE!!! DO NOT BUY FROM THIS STORE. They will promise you one thing, and then deliver on another. They don't tell you the fine print when you order.
We were greeted at the door by J.O, our sales consultant! He is fantastic! He answered every one of our questions with confidence! J.O. is a man of his word & got us the best deal! We love Ashley Home Store & love J.O!!!! Our new home will be beautiful!
Jordan, Sales Associates and Aleena, Customer Service was very professional and went the extra mile to have me satisfied.....and we left with a smile. I will definitely have family, friends and staff come to this establishment!
My sales rep Jordan was EXCELLENT. He was very personable & polite. He showed me various selections and helped me make a GREAT purchase!!
Quinton was a great help
Quinton was super helpful!
Great customer service!
Priced to high
Bought a couple of items from here. Very helpful staff!
Alec was very pleasant. I really appreciated his service.
J .O. Barcase was a great and professional Salesperson. He was polite, caring, and knowledgeable about the items. He is indeed worthy of praise. Thanks J. O.
I had a great experience shopping at this location the staff was very friendly and professional they help answering all my questions. Thanks to Dennis and asqa. I can’t wait to go back and shop for my New living room set. If you Want great service go to Catonsville Ashley
Loved the pricing. Love the customer service. They are truly nice and spent the time with us. Very lovely people and really enjoyed our time shopping.
Very friendly and helpful. Jordan was a GREAT sales person and Aqsa drew up the paper work swiftly
Great experience. JO is the man, great customer service and very knowledgeable about store products. Highly recommend him and the store!
Quinton Hill was wonderful! Honest, helpful and patient. He assisted us with measurements, style and gave different options, all while being pleasant and giving excellent customer service. We will definitely be back!
J.O Barcase: He has walked us through the store and handled us with a lot of respect. We appreciated the way he explained all questions we had until we came up with a decision to buy from this store. A great worker!
Quinton was very helpful & patient. He assisted and answered all of questions and concerns in a timely manner. Also, very confident and well spoken, I am a well satisfied customer & thank you!
Quenton and Asqa were excellent sales people. They were extremely friendly and knowledge and served all my wife and my needs. Will definitely be back!!
Quinton goes above and beyond to make the customer pleased as punch
he Did a great job helping us finding our pieces
If not for the courage of the fearless "J.O." this sale could have been lost. This sale could have been lost. Thank you to J.O. and Nimra for making our experience more enjoyable than it started out online. The human side worked this time . Thanks again!
Love this furniture store! Friendly customer service, great furniture selection and reasonable prices! We’ve purchased several pieces of furniture over the years. Exceptional customer service from beginning to end thanks to our salesperson J.O and clerk Aqsa! If you’re in need of furniture def go see J.O!
I really liked this store. I hate shopping for furniture but this store made me comfortable. They weren’t pushy and when I needed help narrowing down my choice the young man was very helpful. I will go back in the future. Great customer service.They were the fourth store I’d been in that day.
My family and i just left and we had a great time. Quinton was really knowledgeable and was a great help when it came to our family and our indecisiveness.
It took 6plus week to get kid bed. Just got it delivered and headboard is damage. Told another 2-6 weeks. Ridiculous
Jordan and Aleena are both fantastic and knowledgeable Ashley Furniture staff members. Jordan went above and beyond with helping us pick out our beautiful new pieces for our new home. Aleena and Jordan both worked well together to give us an awesome price for everything we purchased! I would definitely recommend this store to all my family and friends!!
I have never had such an AMAZING shopping experience! I was shopping for a mattress and boxspring for my wife who was about to have a procedure. The sales agent, Jordan was very knowledgeable about the product, and modeled for us how we could have the best possible solution for our sleep needs. We left with an affordable option that will allow for my wife to recover comfortably. Aqsa, when checking me out, realized that my warrant had printed erroneously, and that instead of 5 years, I was guaranteed 10. Thank you so much Ashley Furniture!
very bad service 02/6/2020
My experience was not a great experience coming in to the catonsville store the environment was not welcoming. Store manager was very unprofessional so I will never return to this location again!
Love there furniture will buy some from them soon. Went here with my aunt when she bought her furniture.
Embrace yourself before enter
I'd have to say it wasn't a very enjoyable experience. I felt very rushed the whole time which was very frustrating considering the amount of money I was spending. I was literally chasing him around the store to get to the registers. It was almost as if he was trying to push me out the door so he could make his next sale. I had to tell him to slow down so I could process everything. That to me is extremely unprofessional.This will be the last time I go to Ashley. I will be sure to pass on my experience to friends and family to not use that store or company.
Derin Belanger was our sales associate in the Columbia, Maryland store, and HE WAS SO AWESOME!!! He didn't sell us, he guided us and was real, open and honest. He made sure we were comfortable with our purchase. He didn't force us or try to convince us to make a purchase we were not comfortable with at all. He became like a friend. I think he did an awesome job with making us feel comfortable. H'asaani Boston worked quickly and efficiently to process us and ensuring that we were satisfied customers! Thanks Derin and H'asaani!!!
After recently moving to Maryland, I visited the Columbia, MD store in search of a Sleeper Sofa. After visiting multiple furniture stores, I have to say that the quality of help that I received from Kevin Caffrey (I believe that’s how you spell it) was top notch. I for one hate shopping and he was able to make the experience absolutely painless for me. Kevin was very knowledgeable of the merchandise and was able to help me find the perfect furniture for my bachelor pad. Also I have to say the customer service rep, Angelina, who handled the financing part for me was great. She was very articulate in explaining the financing process and made me comfortable with the decision that I made. Overall the experience was terrific and I look forward to making future purchases at this location...
I went for new living room furniture and had several stores to visit. Ashley was my first stop. I had a little problem with a salesperson. I was disappointed. I had money to spend and I came to buy. I was going to leave until someone else offered to assist me. I give 5 stars because I didn't have to go anywhere else. I was satisfied when I left.
I ordered complete bedroom sets for 2 kids, 2 sofas and an additional dresser. I was told the furniture will come in 2-4 weeks. It has been 8 weeks. I was not notified of the delay until I called to find out what was going on. I then had to pay additional money to borrow mattresses for my children until their furniture comes in. I am still waiting on the furniture I ordered and paid for !
I bought sofa with chase from Ashley furniture. Ask them for 100% lather and paid $4000. I had 5 year warranty also. After 3 years lather got pilled off from different areas, I contact them and i have been advised only stain covered by warranty, not lather pilled off. I felt so helpless and my sofa is look like $200 sofas now.. I strongly suggest make sure you got quality product from somewhere else. not from ASHLEY. DISAPPOINTED !!!!!
Extremely unhappy with our experience regarding delivery of our couch. We were told it would take 2-6 weeks to receive it. Ordered sectional Nov 13th, called a few days later by a woman in the store saying estimated delivery was Dec 12th. That date came and went and we heard nothing. We called and they said it would potentially be the next week. Heard from no one again and we called again on the 23rd. A woman said Jan 10th !! Which is 9 weeks since we ordered! Will not support this business again!
Do not buy your furniture from here. I went to Ashley home furniture store to make a big purchase on a couch that I want to keep for years. I invested over 2000 on a sectional couch . I purchased an extensive warranty which covers any incidentals that is good for 5 years after my manufacture warranty which is good for one year I’ve had my couch for a total of 4 months and for the past two months I have been going back and forth with their third party Maintenance service that is supposed to repair your couch this third-party service is only available on Fridays and one Saturday a month and can’t give you a timeframe of when they’ll be in your home until supposedly the day before two times I’ve had an appointment scheduled for the maintenance man to come look at the couch the first time they didn’t call me the day before and set up a time frame the second timeThe maintenance me and lied and said he had been to my house call my phone five times and knocked on my door numerous times I was home all day long this is not true once I Scheduled a third appointment to have the couch looked at And took off work again the maintenance man let me know that this was a manufacture defect and he would not be able to fix the couch the couch would have to be replaced then called back by Ashley furniture she wanted to set up a date to come pick up my couch to rebuild the inside. So not only did the maintenance man inform me that this is a manufacture defect ashley will not provide me with A new portion of my sectional after all the money I’ve spent headache I’ve went through with the third-party service department the lies I dealt with when the sales rep told me the couch he told me if anything was ever wrong with it they were fully replace any portion that didn’t meet company standards also that if I called my extended warranty Provider that I would be provided a free cleaning kit for my couch that also is not true please do not fall for the Maroge that their sales people try to sell you I would never do business with Ashley furniture again and unfortunately I’ll have a broken $2000 couch in my home for an extended period of time Because I trusted the name Ashley furniture
This was the best furniture shopping experience I’ve ever had! Big shout out to Zach and Kevin! They made me feel very comfortable with my purchase. Walking away a happy customer! I definitely recommend this location for your furniture needs!
I just visited the Ashley store on Baltimore National Pike. I asked about a Bar High Set. The salesman said they didn’t make these sets and walked away. Leaving me standing there, not knowing if I might be interested in anything else. As I made my way to the door, he said maybe I should go to Regency. I am still shocked at his dismissive demeanor. Won’t be back ever v
Salesman quinton hills was very helpful and very educated on his merchandise! I came out with more and spent less!
Walked into the store on Black Friday 2019, I could've counted on one hand how many customers were in the store, I got in walked around and no one greeted me, when I was ready for some assistance to purchase my chair, I had to go looking for an employee, one lady just looked at me, and the others at the table was debating who's up next, the guy who got me didn't even mentioned his name or any kind of information, I was asking all the questions. he only gave me a card after I brought that sofa. the customer service in that store was very bad and Ashley needs to address this.
Went to several stores and Ashley had the best selection of what we were looking for. Good prices and service. Jordan and Enshika were fantastic help.
(Translated by Google) they did not attend me (Original) No me atendieron
Customer Service was non existent. My girlfriend, two year old daughter and myself entered Ashley furniture and was not greeted or asked if we could be helped. Their were several people at the entrance. A woman came in directly after my family and I and she was greeted immediately. They asked her if there was anything she needed help with and so on. My family and proceeded to walk the whole store and still nobody came to ask if we needed help. One lady spoke barely but did not offer any assistance. We then finally went to the desk and spoke to a gentleman who appeared to be in charge and it wasn’t only until then when a Representative came over and offered assistance. When I told him nobody offered assistance the representative proceeded to tell me first that the lady has cancer and is a little slow these days and then proceeded to tell me the other women were managers and can’t assist anyone. These were the same women who offered assistance to the woman who came in directly behind me. We got approved for the dining room set online or we would not continued to do business. The service was awful.
I,Raymonda Fullard had the most memorable Furniture shopping experience at your Ashley HomeStore on Thursday, November 21,2019. Salesman Jordan Qassim greeted my daughter and I at the door as though we were special guest. He was extremely attentive but not overzealous. We were invited to try out as many couches as it would take until I found just the right one. I am very pleased with my selection. I only hope that it will fit well In my family room, smile. I became so excited that I forgot to take the measurements of this particular sofa and chaise. I recently relocated to Maryland from Northern California. Unfortunately, I wasn't able to move my favorite couch that I had purchased from Ashley HomeStore there. It was my plan to search for site once I got settled in. I'm grateful that a mailer invite arrive in the mail, it was right on time. Thank you very much! I appreciate your service, the quality of furnishings and will continue to patronize Ashley HomeStore. Sincerely, Raymonda Fullard
The sales people are really nice to work with. However the front office staff are rude and condescending. For some odd reason my phone number was not listed correctly and they were not able to reach me. It resulted in our delivery being delayed by more than 45 days. When we finally went to the store after being on the phone multiple times them they said when you sign you should have verified everything was correct. She was very insistent that it was my fault. May be I need glasses but they could have intimated me via post/email .
We had a great experience with Quinton and Aqsa. They were very kind and knowledgeable.
Tim Boyd was exceptional helping us with get a bed and mattress. Also Anshika was great helping us with get us a three year interest free financing. I definately will recommend this Ashley store.
Great deals, Great service! Timothy and Anshika helped us get exactly what we wanted and out the door fast!
Quinton Hill, excellent customer service, Aqsa knowledgeable in delivery information.
Had a great shopping experience, Aqsa and Quinton were super helpful!
my experience was very delightful. they were polite and helpful. i would recommend this store to everyone I know.. I appreciate the customer service... Aqsa and Jo
We came in for bedroom furniture, Tim and Aqsa were amazing and was able to get us additional discounts. Thank you so much!
Thank you for the best service Aqsa and Eddie!
Furniture looks very nice and the showroom is very well organized, excellent experience, I had the time to look around and got a very good guidance and assistance from the salesman, Eddie. and a very nice attention over the whole process.
Excellent customer service! Aqsa and Baha was wonderful. I experienced great customer service. KUDOS to both of you.
We bought couple of furniture from here, eddie and aqsa were really helpful.
Timothy and aqsa were great amazing for service received during visitation at catonsville Ashley furniture
Tim, Eddie and Aqsa are very professional and friendly. I enjoyed my experience with each of them.
Angelo and Neimra were nice and professional. Thanks
Eddie was very helpful and friendly along with asqua!
Came in looking for mattress said up front don't want tempurpedic and he takes us too the temperpedic mattresses We walked out
Thanks to Aqsa, Alec, and the whole team at Catonsville Ashley furniture for being so welcoming and accommodating while I was buying my bedroom set! If you want excellent customer service come to this location!
Purchasing a Bedroom Set for My Mommy for Her Birthday, Jordan our Salesman was extremely helpful and Pleasant! Aqsa our Customer Service Rep was also very Nice! Thank you Both! I will Be back...
Tim and Aqsa were terrific. Very pleasant furniture purchasing experience. Would definitely recommend. I will be returning.
Rani & Timothy were so helpful! Great all around experience. Tim was not pushy in anyway, but still pointed us into the right direction. 10/10 Would recommend.
Great experience dealing with Rani and Tim. Made buying quick and easy!
Great service! Very friendly and knowledgeable!
Great experience here!! Would highly recommend! Go see Rani or Timothy here at Catonsville Ashley’s furniture!
Great experience with Agsa and Mr. J O today!!!!!!!
Very friendly staff,would like to thank Timothy and Aqsa for the help,they made it very easy to make my decision
We bought living room furniture and a coffee table 2 months ago, sales people are nice but when you are buying furniture from them make sure their return or exchange policy, even on a future order return as they charge 10% restocking fees on the things they even don’t have in stock, it’s a franchise not a Ashley owned store, so be careful while making your final decision, also look around for some other furniture buying options. Make sure check delivery of your furniture before the driver leaves, delivery service is not responsible for any damages/marks, you forgot to check hence keep the damage furniture. Very tricky store policies, I hope that’s helps other people while making decision.
I had really good experience with store and employees. First of all the good thing about the store is they work to make us happy ! They are not typical salesmen! I got my bed , mattress for really good price . Mr. John helped me a lot to find a good mattress for a picky person ! It was a good experience! Hope to see you soon guys for living room set !
Aqsa and John were awesome!
Service was great and manager was very flexible. Staff made my buying experience worth the purchase.
I had a great experience shopping with Mr. John here at Ashley Furniture Store. He immediately gave me details about sales and was very kind with the final purchase. During check out Norma made the process easy and helpful. Ashley Furniture Homestore gets my vote.
Great experience very professional I love this store.John,Nimra
Tim and Nimra were both very friendly and helpful- I found an excellent deal on a few nice dining chairs for my apartment, and setting up the order was easy!
We worked with Hamad and had a wonderful experience. This is our second time getting furniture here and we always appreciate the helpfulness of the salespeople. Thanks!
I walked in and Jordan and Aqsa made my experience quick and easy. No hassle or unchanging. I would come back to shop in the future.
Look for Timothy and Aqsa!
Timothy Boyd was very knowledgeable and helpful in making a decision on which sofa Would work best for us. And Anshika made the paperwork and financing go without issue. Thanks for all your help.
Jordan was my salesperson and he was very helpful and the associate Aqua was courteous and polite. There prices and selection were very good.
Timothy was very helpful in picking our couch. Rani was also helpful in completing the purchase. I will be back!
Came in after buying from another store and immediately realized that I had made a mistake by buying the furniture at the other place. I decided to cancel my purchase at the other store. Let me tell you that Jo is beyond helpful and amazing. Did an amazing job at helping me pick the right pieces gave and me a great deal. Rani at the front desk was also super friendly and made the check out process super easy. Will definitely be recommending Ashley Furniture to all my friends and family. Thank you Jo and Rani for all your help, you guys are the BOMB!!!!!
Wonderful people working at this location helped me pick out a bunk bed set for my 7yr old daughter. Thanks Dennis and Aishah 😊 🙏🏽
Liked the services Eddie Aqsa is very good
Had a great experience buying the perfect mattress for my daughter with Timothy and Aishah. Highly recommend you go in and see them.
Great selection for furniture, awesome service. Thank you Mr Barcase & Ms Anishka for helping me pick a lovely piece for my living room
Great experience! Jordan was a great help! Really helped me get exactly what I needed with a great price. Rani was also great!
Had a great experience finding and getting the living room and dining room furniture I was looking for. Got amazing amounts of help for Jordan and Roni - customer service reps. Definitely Will buy from there again!!
Very friendly staff. Rani and Timothy were extremely helpful
Aqsa and J.O. were so friendly and incredibly helpful in helping me find furniture for my new home. Ashley furniture has always shown me great customer service and amazing prices!
Alec Rossiter and Aqua were both very helpful and friendly! Very happy with our purchase.
Jordan the sales associate and Nimra the office manager were awesome, they kept me under my budget for my dinette set. Thanks!
Aqsa & Waleed provided excellent customer service! Fast and easy and don’t bother you! Make it easy!
Aqsa, Angelo and J.O. were fantastic. Thanks!
Aqsa and Eddie Elahi of Catonsville were amazing. Would highly recommend them if you’re in the mood for excellent customer service.
Alec was very patient and very helpful. He was very accommodating. Norma was very nice. Thank you.
Timorty and Aishah wer e of tremendous help with friendly service that surpassed any that have seen in long time.
Timothy and Anshika were extremely helpful with helping us pick out our couch. They were able to help us find exactly what we wanted. They made it easy and were able to answer our questions when we weren’t exactly sure which pieces we wanted. They were also able to show us the image of the pieces that were not available in the store. We had a great experience and will be back!
Ms. Rani and Mr. Angelo were extremely helpful in our search for a new bedroom set. We have purchased our living room, dining room and bedroom sets from Ashley's. Very satisfied! Mr. & Mrs. Atkins
Customer service was very professional especially Aqsa and Eddie. It made my shopping experience relaxing and stress free.
Very nice place and very friendly staff. Aqsa and nimra provided me with great customer service. I would definitely come back.
Eddie and Aqsa were great,they help find the best Sofa.
BROUGHT FURNITURE FOR MY ENTIRE HOME.GOT IT DURING A SALE,AND PRICES WAS STILL EXPENSIVE.MY BED FELL APART,AND ASHLEY’S WON’T DO ANYTHING ABOUT IT. DON’T WASTE UR MONEY HIGH PRICE FURNITURE PRICE BUSTERS QUALITY.
I am very satisfied with the service that Jo and Aqsa gave.
Received great service and an amazing deal as well thanks to nimra and Alec!
We had wonderful experience with nimra and timothy we got a great deal it was amazing I'm really happy with my purchase
The sales associate-Jordan and the customer service-Nimra are awesome. Very helpful I love what I GOT!!
Aqsa and Timothy did an awesome job today assisting me with my purchase. I am very satisfied.
Timothy was awesome got in and out and a fair price. Rani showed us everything and broke down price so we knew what we were paying for each step.
Rani and Waleed great service and fast!
Great experience with DERIN BELANGER. He's an awesome salesman - not pushy, eager to help, and even moved furniture around the store to help us see different pairings. And when we needed help with financing, TIFFANY BUTANIS was extremely friendly and helpful. All around awesome.
I had a great experience purchasing a new bed with Timothy and Aqsa! They were really helpful explaining the best features and options for the bed so it can be a delightful, good night’s rest!!! (Thanks to Alec also for his help the day before!!!)
Reasonable prices. Was willing to work with me regarding pickup. Threw in the protection plan for no extra charge. Thanks Aqsa and Waleed!
Alec Rossiter & Aqsa excellent service!!
I had a wonderful customer experience with Eddie and Aqsa. The prices were exceptional and I walked out with a beautiful dining room set. I would recommend this location to family and friends!
Bought a bedroom set from Ashley Catonsville ( big mistake). Since it was out of stock, been waiting it to be delivered for a few weeks. Bedroom set came, yet the most important parts -the bed supports are missing! how great is that? And they are saying they are out of stock. I just don't get how it works? Called the store, of course, they don't have any information about it. Called the warehouse, same- no info. Who supposed to know the answers? They would have let me know that the most important parts of the bed are still out of stock, but instead they decided to sent the set without those parts. Now the bed set is here, yet I cannot use it. And most importantly, nobody is telling me when I will be receiving them. On top of that, the drawers on dressers are not sliding right. One corner sticking out and the other is not.
AQSA & Timothy Rod doing great job . Help us a lot in selecting the stuff
It was really a wonderful experience today. Waleed and Aisha were very helpful assisting my mom with buying furniture. Great customer service. Happy customer 🤗
We received excellent service today from Waleed and Aqsa tonight! Love the couch and dining room set they helped us with!
My family came just before they closed and we thought they would be exasperated but everyone was very helpful. Waleed, our rep, was very helpful and our finance manager Aisha helped us understand the financing down to the last red penny. Thank you Ashley furniture!
We stopped by Ashley furniture looking for a couch for our new apartment. This was the third store we stopped by. We thought we would just look around but they were having a great deal. Will (Walleed) answered all of our questions and made sure we were taken care of. We confirmed our measurements and came back to purchase a beautiful couch. At checkout Aishah was super knowledgeable and helpful. Definitely recommend this location. Great options and great customer service.
Aqsa and Angelo were very helpful and professional
We were very happy with how we were treated by Jordan and Aqsa. It was a pleasant experience dealing with Ashley.
Awesome salesman really please with service.
We got such a great deal! Angelo was very helpful and quick. He found us exactly what we needed. We were in and out with no problem. I’m very happy with their services.
Great service by Timothy and Aishah. Quick turnaround.
Dennis and Aqsa were great! Thank you for a great experience!
I had an extraordinary experience today shopping for a formal , but new style complete dining room set. I’ve been shopping for about a month and I found myself attracted to the new platinum look. They are plentiful in most large furniture discount stores, but I found them to be overpriced and of poor quality. I’m an older lady and used to fine furniture I walked into ASHLEY today and was met by a very pleasant Tim Boyd. I told him what I wanted. We walked around, and with his helped I spotted my dream dining room set in about 15 mins., plus it was on-sale for 1/2 price. Timothy made me very comforts and offered pricing which I was not aware of. A beautiful set of very good quality. We ventured on to the business desk to complete the transaction, where I met Ahisah, who was also very polite and professional. The whole process took about 45 minutes. An A-plus for both of them and a Definite 5 Stars to Ashley Furniture
Great place and Aishah and Tim were a pleasure working with fast transaction and great product
Tim and Aishah are awesome! They made the purchase process a breeze!!
Amazing experience in the store , staff was knowledgeable and very helpful, definitely gave us options according to what we were looking for. Definitely giving props to Dennis Holevas & Aqsa
Came during the Labor Day sales, and had a relatively pleasant experience in the store. The associate who helped us was really friendly, helpful, and knowledgeable, and did his best to meet our needs. When we decided we'd hold off and come back another day, the associate told us if we would just make the purchase he'd give us a special discount, a price we couldn't get anywhere else. Afterwards, I realized the prices we paid were actually much higher than the ones online on the Ashley's website. They also delayed the delivery of the furniture by several weeks after I was guaranteed by the associate that it would arrive within a certain timeframe. A little disappointed, but not a super bad experience overall.
Pushy know it all Salesman and bashed my President who is doing an awesome job at MAGA!!! We'd made the deal and when writing up the order and paying going over invoice he left out the main unit in which the purchase was for, the Chest and then got smart saying "he told us what we were getting," in which he did not and he blew the entire $2,000.00 purchase and the deal was CANCELLED right then and there because of his know it all sarcastic attitude and money was refunded. We got a much better deal at REGENCY FURNITURE much less than the $2000.00 and it INCLUDED the Chest Drawer AND DELIVERY AND SET UP. Got a blessing in disguise.
Wonderful experience. Salesman Zawar and office rep Nimra were great to work with. Will definitely shop again.
Timothy and Aqsa were great with assisting me with my purchase. I would come back here anytime.
Timothy Boyd & Aqsa were fantastic!!!!
Timothy and Aishah . We have wonder time with. Them very helpful. Thanks.
Quinton Hill was most helpful to My Wife and I,in selecting the perfect furniture for our home.I will be back later to purchase more and especially ask for Him.Thank You
Great experience at Ashley Furniture. Timothy and Aqsa were super helpful with the transaction!
Timothy and Anshika were both very helpful in making our shopping experience easy
Managed to buy a bed and mattress for my first apartment nice and easy with the help of Timothy and Anshika.
Nice furnature and great prices
The sales Associate Cameron and the Customer Service Representative Louise were very attentive and professional and the purchasing process was a pleasant experience. The furniture was received and set up as scheduled. The quality of the furniture (Flynnter Queen Panel Bed) is below satisfactory. The inner (owner-facing) side of the footboard is roughly finished (similar to the way the back of furniture is usually finished), constituting a very unpleasant look and feel for the bed owner/user. The transversal mattress-supporting boards are unfinished, with splinters coming out all along them. Happy with the service, unhappy with furniture quality.
Timothy and Rani provide the best customer service. Timothy was very helpful and patient as I made up my mind. Go see Timothy and Rani!!!
Alex and Aqsa were amazing!
Very easy to order. Timothy and Anshika were Friendly and knowledgeable. Would come back again!
Purchased a beautiful table. Staff was very easy to work with. John and Anshika made the process so easy. Will definitely come back purchase more for our new home!
Anshika, Timothy, and Aisha gave superior customer service! We love shopping at Ashley furniture! Timothy was so helpful!
Anshika, Timothy, Aisha gave superior customer service!
Timothy and Aqsa were great! Made obtaining our extra piece super easy!
Mr Timothy Boyd was extraordinary and very professional and helpful in helping us to select what we wanted. Also, Ms Anshika was provided us excellent and wonderful service. You guys are the best! Thank you.
Found a great deal and two lovely pieces for my living room. Timothy Boyd was quick and helpful with questions I had and Anshika made check-out and scheduling easy!
Aqsa and Quinton did a phenomenal job! I great appreciate their assistance as well as the work they did to provide me the best deal possible.
Had a wonderful experience with help from Alec and Aqsa. Will definitely recommend to all of my friends.
Aqsa and Dennis were amazing! Please ask for them in the store!!!
The salesman, Jordan was extremely helpful and knowledgeable. At the checkout department, Aqsa helped us very efficiently and thoroughly in a very efficient matter.
Great shopping experience. Quinton and Aqsa provided lots of detail and were very helpful while we picked out our bedroom set.
Jo and Aqsa were extremely helpful in trying to find us a beautiful table for our new house. They worked within our budget and made the experience really comfortable and relaxing. Crazy sale going on now, go check it out!
Waleed and Aishah were a pleasure at our time in Ashley’s Furniture Store. Will definitely return if we need anything else!
My compliments go to Timothy, Eddie, and Aisha. They went above and beyond to help me make my sofa purchase a really great experience.
Great service and great representatives from Alec and anshika
Great service from Dennis !! If you ever come to this location ask for Dennis 😄
Aqsa and Alec gave wonderfull service. Excellent staff and good custome service. Very courteous.
I visited the Ashley Furniture in Catonsville Md today. I had the pleasure of having Timothy Boyd & Aqsa help me. The courteous manner in which they handle the transaction was great.
Tim and Aqua were amazing!
Do not go to this store, they are complete scam artists. Ordered furniture and when they sent the wrong thing doing a bare and switch they charged us 400.00 to do a restocking fee and would not allow us to send it back when it was delivered. They are complete thieves! They steal money from their customers plain and simple!
This was our first time here to purchase furniture for our new home. Jordan Qassim was our sales associate and he was awesome! He let us know that he was fairly new, and was very honest about what he knew and what he didn't know. He's very personable and genuine. Keep up the good work Jordan, you have a bright future in sales. His manager, TJ, was also very helpful in making this purchase work for us! Can't wait to get our amazing bedroom set!!
The sales staff were amazing
We had a very pleasant experience. The sale person, Tim, was very helpful and patient as we made our selections. Anshika completed our offers quickly.
Me and my mom walked into the store and were automatically greeted with smiles and humor. The customer service was excellent! Even though we did not find exactly what we were looking for, Mr.Dennis still made an effort to make sure we explored all possible options. He was very patient with us! Next time we come to Ashleys, I will be sure to always ask for Dennis, he is great!
Had a pleasurable experience at this store. Helpful and extremely friendly and patient staff. Kudos to Masse and Rani who took the time to make sure I left a satisfied customer.
Dennis and Aishah. Dennis was excellent with the entire process. He was very professional and very patient. Aisha explained the financing and delivery options very clearly. I’m very well pleased and excited about my purchase!
good service, I'll be back
Bad shopping experience! Was blatantly lied too.
My fiancé and I recently purchased a house and were looking to furnish the entire house. We originally went to another furniture store and had a NIGHTMARE experience. We decided to check out Ashley’s Furniture in Catonsville and it was the best decision! When we walked in lovely Aneika greeted us right away! She was very helpful and let us pursue the showroom until we were ready to make a decision. We got a great deal on a Sofa & Loveseat! Aneika & Aqsa were great to work with - they were both very helpful and informative! If you are in the market for new furniture I HIGHLY RECOMMEND you stop by Ashley’s Furniture and ask for Aneika & Aqsa!
Nice Furniture, go see Z if you want the deals.
Let me preface this by saying that I have had an amazing experience with Ashley Furniture Homestore in a different state in the past (Lexington, KY). I could not be happier with my purchase of an entire living room and bedroom suits and two bookshelves. The Catonsville location, however, was an entirely different experience. I purchased a bed and mattress on 6/1 and was initially told that it would be available on 6/12. After that date passed, I was informed that they were "waiting on the mattress" and that the new expected date was 6/17. When I did not receive a call on the 17th, I called the store. Customer service there was completely unhelpful, and I received no information beyond "we are still waiting on the mattress." The new expected date was then moved to 6/19. Again, no call on the proposed new date. When I called the store again, I was greeted by the same unhelpful customer service representative, only to be told about the lack of a mattress. My wife then called, while I was at work, to file a complaint and see if she could get any additional information. The very same unhelpful customer service person was rude and hung up on her. When she called back to speak to a manager, she was told the manager would return her call, only he never did. On 6/21, I personally went into the store and spoke with one of the managers, TJ. He at least feigned interest and attempted to be helpful. Though I still got no explanation why the mattress was missing for so long, he tried to find another one and add it to my ticket, stating it would "be in the warehouse on 6/28." I asked for a scheduled delivery date on 7/13. Within the preceding two days, I did not receive an automated call for a 2-hour window as I had been expecting. I called the store yet again, and the very same customer service person answered, only to ask "who told you delivery was scheduled? You must be mistaken." When I explained I had spoken with TJ and that he was supposed to schedule delivery, she said "well, we're still waiting on the mattress." I was placed on hold again and was disconnected. At this point, I gave up and went with a different furniture company. I was able to purchase and receive the items within 1 week, where Catonsville Ashley Furniture failed in 6 weeks. The sheer ineptitude and lack of compassion/consideration of their customer service is mind-boggling. Truly, the left hand did not know what the right hand was doing. To this day I still have no idea what happened. After canceling my order and demanding a refund, I received a call from their corporate customer service, stating the "mattress ETA is tomorrow (7/19), and that my director will comp you $400 if you're interested." So, let me get this straight. You're willing to discount $400 off of a $2200 mattress that has been delayed 6 weeks? It would be egregiously insulting if it weren't so comical. I would give this even less stars if possible. You are better off going some place else.
Great customer Service and Alec was fantastic!
Had an amazing experience. J.O. and Anshika were very helpful. None of the typical pressure sales techniques, but readily available to answers questions and get us a great deal on our furniture.
Timothy helped me find the perfect couch for our loving room and Aisha did a great jpb checking me out! Highly recommend!
Fony sale prices with 50% discout and try to make you feel you are getting a deal. Ashley and Regency is owned by same company. Sale some of same items with completely different prices.
Do NOT waste your time....Its poor quality furniture and a sales staff with horrible ethics. I am sad to say I purchased several items here and am disappointed with all of them. Especially the Caroline dresser...It is not even a year old and all the silver is peeling off. I reached out to customer service and they told me the peeling is not covered and its just the laquer on the dresser. After several attempts at speaking to a manager that could help me and the customer service reps told me there is no one there I can speak to.The sales manager just point blank said.."there is nothing he can do". I spent almost $10,000 that day and as soon as I walked out the door and they got their commision .. It was the attitude of ..."oh well". Its very disappointing my daughter is out a dresser and Im out all this money! Every single purchase I made that day has some sort of problem!! AND check your receipt !!!! The salesman tried to tack a extra $350 on at the end like I was confused on the price!! Buyer beware at this location o
The entire company had terrible customer service — the couch I purchased has metal sticking out (this is the 2nd time with the same couch) & cut me, my husband, and baby since the metal was sticking out ankle level. Every person I’ve spoke with has had a short attitude - I even sent picture in of the cuts & a woman named Jackie with their local corporate office got nasty & tried to accuse us of lying. Your furniture is faulty & at this point (with metal STILL STICKING OUT OF MY COUCH) we are speaking with a bodily-injury attorney if this isn’t resolved.
Timothy and Nimra we're amazing they helped me with all they had
Alec was my sales guy. Nice gentleman. He stayed closed by as we looked around, but he wasn’t pushy. I made my choices, they rung me right up, and my furniture was delivered already Assembled. Overall good experience and great service.
I haven't been to this location in 5 yrs leaving a hefty store credit unclaimed. Timothy Boyd and Aishah was very helpful in locating my credit and helping me spend it. Thank you...they were very polite..friendly...and helpful.
I was at Ashley Furniture to get doso nice stuff for my new home.Aishah and Timothy were on ground. The trio were awesome in their customer relationship. I hope to be here again for some very nice pieces of furniture. Everything here is wow!
The service is great from the time you walk in the door until checkout. They gave us many options for payment. Mr. Timothy Boyd was very patient was us and Rani made payment a breeze.
Angelo was great, Aishah, and Masse did an awesome job in finding the bed frame and price. Ashley actually came through better than any other furniture store. A real please sure working with such a dedicated team.
Great store and friendly customer service. Alec was very patient helping me throughout the store and Aqsa made the payment process extremely easy.
Nice store. Zawar was helpful. New to store but found answers our questions. Rani was incredible. Really pleasant and professional and made the paperwork and scheduling experience easy. Once you decide on what you are buying, highly recommend you ask for Rani. She 's real makes it a great buying experience.
Timothy and Rani When I walked in Timothy approach me With a great spirit and I felt very very comfortable. He did not rush me and he helped me to see that I could get more In his manager was a very good blessing. Rani Was able to guide me and show me perfection. It is a blessed day for me and I thank them for their help . Thank you Ashley home store
Excellent furniture store!!
Thank you Alec and Rani for your great customer service! You made buying my new sofa a pleasure!
Timothy Boyd, sales rep, gave us some ideas as to the furniture we bought. Made suggestions. Very nice. Aishah was very helpful in getting us checked out!!! Will buy from Ashley again.
Timothy and Anshika helped me find the perfect living room furniture I needed. Great prices, too!
Great experience! So Much better then the Glen burnie location, especially the financing department.
I purchased a couch on June 9 from the Ashley Homestore in Catonsville. As part of that purchase agreement, they have a price matching policy that provides price matching if the same piece of furniture is discounted within 14 days of purchase. After approaching the company (both in store and their ownership), they said the policy does not apply after the couch is delivered. The couch was delivered before we found the lower price, which was 12 days after purchase. No where does it say delivery causes the 14 day window to prematurely close. I've also heard that online pricing is not included, which the policy also does not say. The management was almost impossible to get a hold of as they hung up several times and I kept hearing they were busy on the floor. Even after showing up, I had to wait 45 minutes before the manager, Masse, returned from his trip to the bank. He then told me he had no authority to refund money even though he wished he could and that only the district manager could do that, but he couldn't provide the district manager's contact information. While I like the couch I received, their customer service has been about the worst I have ever encountered, and they have lost more from me in potential business then this refund would have cost them.
Great service! Thanks, JO!
Aqsa and Joe were great . Excellent custom service skills. A pleasure to work with
Timothy and Aishah were great and made the experience wonderful. Will definitely work with them again in the future
Tammy was my sales representative on this visit. She greeted me at the entrance showed me a variety of recliner chairs - answered all my questions and helped me close the sale on the chair of my choice. She was friendly and courteous and made my purchase easy. Anit, the customer service rep and Candice the store manager were also helpful. I wll shop here again.
Another great experience at Ashley furniture in Catonsville. Eddie was able to be professional and helped me with purchasing our set. Asqa helped us with our delivery and purchasing.
Timothy and Aqsa were great!!! Make sure you ask for them on your next visit.
The sales rep ( Dante ) was very professional, courteous and helpful.
Both Timothy Boyd and Nora were courteous and helpful. Both are outstanding.
Recently moved to the area and needed both living room and kids room furniture- and this Ashley store NAILED it. Really knowledgeable ZERO PRESSURE sales associate , Danté Waul greeted me at the door but let me browse at my leisure. He answered my questions -gave me options when needed- and was easy to find when I was finally ready to make my choices. Customer service with Nimra when it was time to review numbers and payment options a breeze. PROS Huge selection Excellent customer service from the sales staff Convenient location Great design options to choose from Clear pricing explanations and straightforward financing options provided by customer service representatives right in the store I will return. Thank You!
Great service thanks to Timothy Boyd and Aisha for helping out ..you guys rock!
J.O. and Aishah were amazing!! They answered all my questions and were very helpful.
We were immediately greeted the door by Timothy Boyd. He was extremely helpful and knowledgeable about the products. He aided us with details and ideas about where we could put our furniture. The cashier Ashianka also was helpful during checkout as well.
We were greeted immediately by Timothy. Wonderful salesman. Answered all my questions with patience and kindness. We were also attended by Anshika who helped us with a friendly smile. Thank you so much! I will definitely be returning to the Ashley Furniture store in Catonsville for the rest of my furniture. Thank you Timothy and Anshika.
Great! Waleed Hamed and Aqisa were great 👍🏽
We are satisfied. Alec & Aqsa were very helpful.
Aisha and Timothy were fantastic. They worked with us on price and were very transparent about was possible based on our budget. We came in and were in and out within 1/2 hour with a beautiful sectional.
Timothy Boyd was an excellent associate and Anshika was very helpful getting us checked out.
Aneika was awesome. Very patient. My husband loved the sofa choice...he even took a nap because it was so comfortable 🤗 Aqsa provided great customer service during checkout.
Cheap and great furniture's.
Aqsa, Nimra, and Waleed were great!
Gotta catch them when they have a sale otherwise the prices are expensive
Eddie was wonderful to deal with to help us hone in on what we really wanted without being pushy. Aqsa made the financing process easy to go through. She provided us with all of the information I requested in a professional and friendly manner.
Aqsa, Nirma, and timothy gave me great amd excellent wonderful customer service.
Salesman, Alec Rossiter was nice and helpful as he followed us around the store until we found what we wanted to purchase.
Great prices and great services. Nimra and Hira helped alot.
Aqsa and Waleed were both very helpful. Totally relaxed and did not pressure us, and at the same time were easily accessible and answered all our questions. Great experience!
Awesome Customer Service!!! Timothy Boyd and Aqsa were Great!!
Aneika & Aqsa were extremely helpful in our purchase of a new couch loveseat set.
Beautiful service Salesman - Timothy Boyd was informative helpful but did not pressure me to buy. Aisha wonderful with finalizing purchase and explaining terms of financing
Warmly welcomed by Dante Waul,phenomenal salesman,kind and honest.Got exactly what i was looking for.great customer service by shyannae Allen
Great day at Ashley with shyanne Allen the csr and salesman Dante waul.Very impressive customer service and hassle free purchase
Timothy Boyd is the man! He and Aisha made sure my order was complete, I will be back for my living room set!
Thimoty was extra ordinary in customer service. He was very patient and help me to find what I need. Aisha was also exceptional In handling customers.
I came back to this store because the service I received here was exceptional! Since I was very pleased with my sofa I'd purchased a few months prior, I decided to purchase a dining room table. The salesman Timothy Both was more than helpful with my purchase. Even matching the lower price I'd found on the Web which I was elated about! Aisha was as helpful with the checkout process and I was done it time to return to work. I'm super excited about receiving my table! Thank you again Ashley Furniture Catonsville for everything and I Will return to purchase any more furniture which I will need in the very near future!!
Timothy Boyd & aisha were very helpful!..Great customer service!
Had a great experience with Alec and Aqsa.
Very easy process. Did my research before I came in and had a general idea of what I wanted - Timothy was very helpful to point me to what I was looking for. Rani in finance was quick and got me in and out quickly.
It was a great experience buying from Ashley @ catonsville store. Timothy helped us choose the items and Anshika helped us with the billing. I would say both deserve a full star rating.
I spent a lot of time swinging by all different furniture stores in route 40. Ashley was definitely one of the worst places. They sneakly added a protection plan + shipping fee and some other bs adding +$400 to the price which they did not mention at all. Thank God I looked over the shoulder of the employee when he was about to swipe my credit card. I ended up getting the EXACT same sofas at Regency for a lot less + free shipping and 5 year warranty.
This is our second trip to the store and both times we have had excellent service. Waleed helped us find the perfect couch set to fit our strange shaped living room and Anshika was super friendly and helpful checking us out. We come here first when looking for furniture that is reasonably priced.
As we walked in the store, Timothy warmly greeted us and showed us the options for Bed for my son. Anshika also help us.. 5 Stars for our. Is it to Ashly @ Catonsville..
Great service provided by Alec and aqua.
Alec Rossiter and Shyanne A. were of great assistance today for me! Great location!
Great experience working with Alex and Aqsa
delivery sucked . they said it would take 4-6 weeks for my furniture to arrive . it took 7 . they accidentally brought a wrong piece of the furniture . they said it would take 9 days . NINE .
OK, while I don't want to be followed around a furniture store, this was the total opposite where I had to hunt down a salesperson. Even after I found one, he wasn't all that interested in helping me. They're in quite a competition with the furniture store right up the street, so open to price and delivery bargaining.
Upon arrival, Eddie E greeted us at the door and informed us of the current promotions. We perused the furniture for a while and Eddie helped us find the perfect peice to meet our needs. It was a great experience and I was thoroughly impressed with his product knowledge. Thanks for the help Eddie!
Walked in looking for couches and a dining room set. And even though we didn't get anything the experience was a good one. Mr. Dante Wahl( if I spelled your last name wrong I apologise), was great. He assisted us with fabric selections, knew about the products, and whatever he didn't know about he made sure to make it a point to find out. Always was very positive. We wanted to shop around before making a decision but if we do decide to go Ashley it will be there and with Dante. Appreciate the level of customer service and will recommend to my troops here at fort Meade.
Man what a great day today at ashley furniture!!...Dante' Waul is a phenomenal salesman and all around gentleman.His customer service goes beyond measure,we need more people like him.When in doubt he delivered on what I thought would be impossible.Thank you also to the young lady Aqsa at the customer service desk.So kind and helpful..furniture was in stock and excited about my delivery.Take notes from Dante' on customer service he could teach you alot.
We really enjoyed our choice buying experience at Ashley’s furniture. Aqsa and Hira were very helpful! Would recommend!
Great experience with Ashley Furniture Home Store today!!! The sales associates were very nice and super helpful! Shout out to Dante Waul, Aisha, and Nimra! They are awesome and you definitely want them on your team when your buying a new couch!
Tim and Aisha did an amazon job in helping me choosing a diner set for my son. They are both the best!!!!
Tim the salesperson was knowledgeable and helpful in our mattress search and purchase. Aqsa the customer service rep was kind and helpful as well. A nice experience all the way around.
I had a great experience shopping at Ashley Catonsville Store. As soon as I entered the store Waleed, salesperson greeted me and introduced himself. He showed great patience in assisting me with two items I purchased. Rani, customer service explained the financing terms and its length. They were both professional. I enjoyed my experience in working with them.
Great experience with Timothy and Iesha’s in finding and buying our bedroom set!!
Found just what I was looking for at Ashley Homestore and received fast, efficient service from John Barcase.
I had a wonderful experience! Alec Rossiter helped us quickly find exactly what we wanted after we had been searching for a living room set for months! Found it, order it and had everything done in less than half hour! Aqsa helped us with payment and provided amazing customer service even making me laugh even though the store was closing! I didn’t feel pressured into buying anything I didn’t want! They even helped us stay close to our budget!
Great service Alec and Rami and Aqsa
Aida and Quinton were wonderful! No sales pressure but very helpful and great pricing!
Tim Boyd and Aisha were great, very informative and helpful, very easy process!
Dante Waul was very helpful and knowledgeable. I recommend seeing him whenever you visit Ashley's.
Donte Waul has great customer service. He greeted me at the door and allowed me to look around after explaining the sale they were offering. I did not feel pressured to purchase anything, yet he was able to answer all of my questions.
We received excellent service by Dante Waul at the Ashley's HomeStore in Catonsville, MD. Be sure to ask for him. Great to work with! Rani and Aisha provided a fast and accurate checkout process. Many thanks to all!
Rani and Quinton They are very kind and helpful ^^
I came into the store and the sales associate Mr. Alec and Mrs. Nimra were very professional with customer service. I was able to order the furniture I needed. Thanks for making me a happy customer
Helpful at finding our perfect couch and a great deal! O
Walked in on my lunch break met Zawar, he was very friendly and super helpful..I was searching for a memory foam pillow after not finding it he showed me all the great sales going on .Long story short I bought a beautiful leather sectional and coffee table.Thanx Zee and Shyanne for their help and professionalism.........
Hira and Rani They were very nice, professional, and very patient. I have a good experience. Hira is my sales person for now on.
Raini and Waleed were awesome. I knew what I wanted and Waleed took me to several options and got me out the door quickly. Rani was efficient and knowledgeable checking me out!
Rani, Masse and Tim were great help and I had awesome experience with these people. Everything was wonderful.
Salesperson Dante’ Waul was very honest and forthcoming during my shopping process and experience at Ashley and Rani was very patient and helpful at the service desk.
Quinton Hill was the definition of customer service and Shyanne Allen handled my checkout and delivery set up expediently. Inwould shop at Ashley Furniture in Catonsville again!!!
RE: Dante Waul - on Friday, April 26, 2019, my husband asked me to stop past Ashley furniture to look at some new furniture for our home. We need furniture for our dining room, living room, theater room and basement. I was greeted by Dante WAUL. Initially I was taken aback I am an older person and I don’t usually expect respect and courtesy when being greeted in most retail establishments. However, I was pleasantly surprised by Dante’s demeanor and respect for my space. He introduced himself and told me about the promotions and sales the store presently had going on. He allowed me to look around without following or overwhelming me. I was impressed with his product knowledge when it came to the mattresses in your bedding department. He took his time and explained in great detail all that I needed to know about products that I am interested in. I am extremely grateful for the amount of time and genuine concern. Dante allowed me space and time to shop without being pressured. I was already angry when I came into the store, as I had just left another furniture store only a block away where the salesman followed every step that I made and he continually asked me if I had any questions. I was so annoyed I didn’t want to bother stopping in your store but I did anyway. I’m very glad that I did! Dante really knows how to connect with his customers. I worked for a major, international retailer as a Business manager for many years and we were taught that the most successful employee has a relationship with their guests; from remembering a guest name, to showing them a new accessory to go with a piece they may have recently purchased! I want it to be known that I don’t write reviews as rarely do I find a retailer where the sales reps are knowledgeable, respectful and courteous. Also that same day, I have gone to another retailer and the sales associate kept referring to me as “Honey”! I am old enough to have been this person’s grandmother. When I find a great business, with exceptional employees, like Dante, I am eager to share my experiences with purveyors like yours with family, friends and acquaintances. I know that no one has to be nice to me kind, respectful of time and space it makes it very easy and comfortable to stop by your establishment and want to shop. Dante gets a 10 out of 10! He is definitely a great attribute to your business. I have taken pictures of everything that I want to purchase from your store and shared them with my husband. We will be back very shortly to begin making our purchases with Dante. Thank you! Signed, pleasantly surprised and ready to shop!
Great time at Ashley with Dante waul.i am a happy camper..will be back to dress two more rooms in my home
Waleed and Anshika were great!!!
Zawar, Nimra and Rani were great help and good service. Thank you Masih for good price.
Great experience! Zawar and Rani were an awesome help.
Very pleased with salesmen Dante waul.Such a gentleman with business sense and care for the customer.I am beyond pleased and will be spreading the word.Ashley is now home to me for future purchases.
Spectacular time with Dante waul today.Very personable,professional and knowledgeable about the furniture.Not to pushy and just all around great salesmen.I will be back for more purchases
I’m currently here & I am glad I made the choice to come. Mr. Waleed took very good care of me on the floor. Ms. Aqsa was extremely helpful and patience with the final process. Thanks again guys!!!
Zawar and Anshika were great. They were kind, patient and provided exceptional customer service.
Quinton was a patient and knowledgeable sales person and Anshika made checking out easy. I had many items to choose from.
Great service from Jo and Rani. Took there time and very knowledgeable. Purchased a mattress and media chest
Definitely recommend buying from them. I’m a returning customer, great prices and staff members. It was a pleasure dealing with Hira Shakoor and Aqsa, they made the buying process very easy and fast.
Waleed and anshika was very good
Waleed was a super salesman! He was in tune with what I wanted & he gave us discounts in addition to the sales price! Anshika was an excellent CSR! She also gave us additional discounts. Waleed & Anshika were very knowledgeable & pleasant!
Great Customer Service !! Timothy and Anshika were wonderful !! Please ask for them if you're looking to find furniture ! Thanks again!!
Timothy and Anshika gave extraordinary service. I recommend to shop there.
We had excellent service from sales person Alec and customer service rep. Roni. Highly recommend Ashley’s In Catonsville .
Excellent service provided. Not pushy and very knowledgeable thanks to Dante'waul and check out was smooth with Rani
Zawar and Rani were great help. Fast service. Thank You.
It was great experience that I have with Timothy and Aqsa。They helped me to find my king size bedroom set. And Ashley carries a lot of collection that I like. I been to many furniture store and we end up getting it from Ashley. They also carries a lot of accessories that are very pretty. Definitely come back for more.
I recently bought a bedroom set and had the pleasure of working with Alek and Rani. Would highly recommend the team and will be back for our next purchase.
Great service and hospitality, really made me feel very confident in all my choices 😉 Eddie and rani
Aneika and Aishah were extremely helpful in picking a sectional configuration that fits perfectly for the space. Everyone was very friendly and the special the store was running was extremely helpful with our budget. Great experience!
Was impressed by the services offered by John and Aishah.Great job
Excellent experience great caring staff. Friendly Avsa and Waleed!
Our sells person Timothy Boyd was absolutely great.And,Rani at the register was very nice amd helpfull.Great place and great service!!
The best salesman I had.
Got a great half price deal on a sleeper couch! Timothy and Aisha were very helpful.
Had an excellent experience finding our new sofa and loveseat with Quinton. No pressure, very patient, and an excellent discount. And Rani took great care of us during checkout.
Zawar, Nimra and Ayesha are the best sales people. I was just looking and walked out with not only a sofa but accessories as well. Way to go Ashley Furniture, I will definitely will be recommending you to my friends.
Walk in and was greeted by Waleed the sales representative who was very detailed and informative of all the products on the floor. He went above and beyond with assisting us with our selection. Will recommend family and friends to go there. It’s my second time purchasing furniture there. Thanks to Aishah for her politeness and for helping us with our finances. Everybody was awesome.
Tim was very helpful with furniture selection. Anshika was great at checkout• very smooth transition
Anshika is awesome she is friendly and goes above and beyond to help customer . Tim is very helpful and knowledgeable
Zawar and Rani gave us excellent service!! Highly recommended
Timothy was very helpful great customer service with rani I would highly recommend Tim
I had a great experience. As soon I hit the door Quinton showed me exactly what I was looking for. Rani set me up and helped me, I will have my dream bed in a day or so. Loved the experience.
Great store with great quality furniture. Look out for their door buster sales...Can save plenty of money!
We had a great experience at the Homestore in Catonsville. My sales rep Timothy and the Cashier Aisha were very helpful, knowledgeable and efficient. We will be back again to purchase more furniture.
I had a great experience with a representative of Ashley Furniture Company. I was at the Catonsville location off route 40 and an agent by the name of Lee has excellent customer service. He took his time to walk me through the products based on what I was looking for. He also made sure that I received the best offers for products I purchased. If you are in the market for furniture checkout Lee at the Catonsville location.
Tim was a very knowledge salesperson and Rani was very professional.
I went to Ashley Furniture to complete my bedroom set and as usual my salesman Waleed and customer Service girl Aqsa was great, I have a Ashley Furniture down the street from me in Silver Spring and I chose to go to the Ashley Furniture in Catonsville which is an hour away, but it’s worth it customer service is great and they make you feel welcome.
My husband and I came into the store this evening looking for a sofa set and was greeted by J.O. He was courteous and pointed us in the right direction. J.O. was knowledgeable about the furniture and showed us all the features. He even extended the sale price to us. The protection plan is awesome too. Anshika took good care of us with finalizing the purchase too. Thanks so much Ashley Furniture!
Great store and awesome customer service by Mr. Eddie
We came all the from the Eastern Shore of MD to shop for furniture. Walked in to some great deals and fround the family room set for our new home. Weleed and Aqas were the best!!!
This is a great place
No pressure, great selection. Annika Aishah and Masse are very helpful.
Ashley has shown much appreciation for customers with great pricing and excellent customer service. Spending more than $12k in store last 3 yrs had been a wonderful experience
My Salesman , Eddie Elahi was fantastic ! He took the time to explain everything to us . He showed great patience and and a wonderful sense of humor. I have rarely seen such professionalism in any retail setting . If you need a mattress , go see Eddie at Ashley in Catonsville.
I bought this dining table from them and after the first meal I came to know that this dining table absorbs all the stains. So you wont be able to clean them up or remove your food stains after each meal and they will stay there for ever!! So I called them and ask to send someone over to fix it because I believed it is manufacturer's defect! but despite the first day that they are so welcoming (cuz they want to sell their products to you right?) no one responded to my emails or pay attention to my request. However, they convinced me to buy insurance as well!!! You can see how this table looks like after just 3 weeks of use!
Professional, helpful staff. Great experience! Shyanne and Timothu were great!!!
An excellent experience. Anshika was a great help at checkout!!!
We shopped at Ashley's on Presidents' Day. Mr. Zawar assisted us during our purchase. He was very kind and attentive throughout. Him and the store manager Mr.Masse were able to put together a good deal for us. It was a great experience overall.
We enjoyed our shopping experience at Ashley Furniture in Catonsville! Timothy and Aisha were very helpful and we recommend this store to our family and friends!
Great sales help and suggestions from sales person Lee. Really took the time to help me purchase furniture that would go with my living room. Also great help from Rani in setting up payment. Will definitely return to Catonsville store for future purchases
Clean, well organized furniture store with a large selection. I was immediately greeted upon entering the store. The sales person was very nice and knowledgeable. She was able to answer my questions about a sectional that I saw online but didn't have in the store. I've not purchased from them yet but will return when it's time.
Great customer customer service and I loved the furniture! Tim and Aqsa was great😁
Great experience with Timothy and Shyanne today! Stop by and see them. They'll take good care of you!
Thanks for Tim and Anshika for great experience at Ashley today and giving us a great deal
Tim was so nice and helpful at the Catonsville location. Lots of cute stuff too!
Hira and Rani at Ashley Furniture Homestore were very knowledgeable and helpful, they did not hesitate to answer any of my questions. I recommend Ashley Furniture to anyone looking to purchase furniture for their home
Tim was an exceptional salesperson. He was patient and very knowledgeable. We were able to get exactly what we wanted and Sam the store manger went the extra mile to get us a great price. Aqua and Rani were wonderful and made the financing and sales check out process quick and smooth.
This is just my second time doing a review but I was so completely satisfied with not just my purchase which by the way was a GREAT DEAL!!! Love my dining set but also the helpfulness and kindness of Mr. Alec sales person and manager Nimra also Aqsa I give this store 5 easy stars
I have purchased Furniture from Ashley Homestore. I have been a client from past 3 years. I have never experienced the top notch customer service any where else that they provide here. My sales Associates Hira and Zawar were amazing and provided great customer service. I would definitely recommend and I appreciate a lot.
This is an excellent furniture store. The salesman Timothy is very helpful. Also the sales assistant Aqsa was wonderful too! I’m very satisfied with my purchase as well as the service!
I m so impressed with the customer service. I had a fantastic experience here at Ashley. Hira has helped me out. I m very comfortable with the purchase that i am making. I will definitely come back to purchase more furniture in future.
Looking for great furniture for a reasonable price? Look no further guys. This Furniture store is by far the best in the area. Hira helped me out. She was great and very attentive. Highly recommended.
Mr. Rossiter was an amazing guide during our furniture selection process! As new home buyers, we were weary of overspending, but he was transparent and worked with our needs. We could not be happier with our purchase and experience. Thank you, Mr. Rossiter and Ashley Furniture, for excellent customer service and a great selection.
Zawar and Ayesha very pleased
Alec and Rani made buying our new family room furniture a joy. They spent more than two hours working with us and not once made us feel like they were rushing us. I will recommend Ashley Furniture to all my friends and family.
Rani and Alec were very helpful with our selection and financing. They really worked hard on getting us beautiful furniture at an affordable price.
Great service, Timothy Boyf in sales was a great help, and Aisha made our experience much better as well.
Will shamed and Aishah were great!
Great work by Alec and Aisha!
The stafff was great in helping directing me in my purchase . Timothy was very nice in helping us look around the store. During checkout nimra was very pleasant.... highly recommend if you need furniture of any.
Great customer service Lee Fox and Rani took great care of us they were very patient and attentive to us
Rani and Timothy were amazing... I entered the store and waa greeted and helped by Timothy since the start. Rani was also great in helping me obtain the furtniture that I was needing for my room. Thank you guys for being really great throught this process
Loved the desk we got. Rani and Hira helped us. The store has nice options and great value. Will come again
Nice place to shop
Alec Rossiter was very informative and knowledgeable about the beds I was looking at! Will definitely come back for another purchase!
Rani and Quinton did great job.
Rani and my sales man Zawar was a great help with getting me the best deal possible
MR. LEE FOX HAS REALLY GREAT CUSTOMER SERVICE AND VERY FRIENDLY AND INVITING AQISA WAS VERY POLITE AND HELPFUL. I DEFINITELY WOULD RECOMMEND.
Alec is a wonderful sales consultant, very patient and gave me my space whirl looking at furniture. I purchased a dinette set.
The salesperson Timothy was very helpful, patience and polite with us. He was knowledgeable on the type of material of the products we were look for. I would recommend him to anyone. Radha was very helpful on the process too.
Wonderful quality furniture. The desk lady Miss Anshika was very helpful
I was lied to, but this review will never see the light of day because they protect their own. Massi told me he would get me a mattress, whatever it took. He and Lee both said they would call Paula and they had ways of working it out, pulling from other orders, other store inventory, etc. Lies, all of it! Very disappointed in their complete lack of professionalism. Massi is a LIAR and Lee is a LIAR! SHAME ON BOTH OF THEM.
Our experience was great. We were greeted at the front door and they associate explained the sale. We were able to purchase our item at an affordable price!
Great experience with sales and management. Quick service and accommodated all our needs with no issue.
I love my Ashley furniture and the sales people ar the Catonsville, Maryland location....Z greeted us when we first entered and we were shown several mattress choices.....
Very nice customer service! Great furniture
Beware! Stay Away From This Store. Worst customer service I have ever experienced. They, lie, they obfuscate, never return phone calls and no one in authorization to make any decisions. They are dead to the neck up.
My husband and I went to Ashley’s to purchase a living room set. JR is a great salesman, he was patient while we decided what we wanted, and his experience made our purchase smooth and quick. He is such a friendly person, and we even learned a little about him. We will go back to Ashley’s in the near future for more furniture purchases and will ask for JR. We will also tell our family and friends to ask for him as well.
Sales Associate Timothy Boyd was extremely helpful in showing us mattresses. We just need to decide. Good deals throughout the store. We'll be back! 😉
Thanks JO. Quick and easy!
Mr Eddie the sales rep very professional friendly and he makes us very comfortable with our customers service that we receive at Ashley furniture stores
So, if you're thinking of ever going to Ashley Furniture store, DON'T DO IT! The sales process, of course, is great. The customer service after that, TERRIBLE. Full of excuses "we use a 3rd party delivery service"....."that's bad information, who did you talk to?" "You'll have to pay a RE-delivery fee." On and on. AND.....they are willing to lose the whole sale (and try to charge me 30%) instead of delivering a different day (AFTER I had advised the time picked would not work). Unreal. WORST. CUSTOMER. SERVICE. EVER.
Jo was the most helpful and unintrusive salesperson that my wife and I have every experienced.
Went in and was greeted by Lee. Lee is a good salesman, he knows a lot about the furniture that they sell. The prices in the store are on the high side, but this is not cheaply made stuff. If you want furniture that will last this is the place to go
I'd been looking for a quality sleeper sofa for a while and Eddie Elahi helped me find a great one. Very professional and he made sure I got what I wanted.
Had a great experience at Ashley tonight. Timothy was great and was very helpful. Financing was a breeze and Anshika was great up front
Helpful and patient! Timothy and Aqsa help me get a good deal.
Came to Ashley furniture today and received excellent service from Eddie Elahi, Rani and Sam. They helped with all our needs. Highly recommend shopping at Ashley furniture on route 40
I did not purchase anything from this store. I was interested in buying a couch, sectional, or chaise sectional. I visited the store on two separate occasions. Each time I was never greeted at any point while in the store nor was I asked if I needed any assistance. I gave them the benefit of the doubt the 1st time (although not deserved). I assumed things would be different on my 2nd trip. There are mostly white employees at this location. I am African American. On this visit, one of their employees came down the aisle. There was my mom & I and a white couple close by browsing. He literally ignored us and went right over to the white couple. You draw your conclusion. Needless to say, I will not be purchasing anything from Ashley Furniture (at least this location) unless things change with the customer service.
Went to Ashley furniture and had great service from Alec! Would definite recommend shopping here and saved lots. Lots of great choices to pick from.
Great selection and our sales rep Quinton was very helpful.
Timothy was very helpful when we needed to buy a sectional. He answered all our questions without being salesy and Anshika made check out a breeze!
I had an awesome experience at Ashley Furniture and Z was great! Awesome service, I highly recommend this location.
Had an absolutely amazing experience...Timothy and Aisha was a pleasure to work with and processed my order with ease
Mr Eddie the sales representative was very nice ,kind, & polite.He helped us until the end of the purchase and made sure we were very satisfied before leaving the store.
A truly delightful experience. Total satisfaction from the great deals I received.
Great Service. Alec Rossiter is an awesome salesman!
They are deluding customers with sale price. For the bed set, the total price of $1200. When you add the individual item price, the total was $1400. They advertise $300 off the the set. I have expected $1200 - $300 = $900. But they calculated $1400 - $300 = $1100. They are cheating customers. Be careful for what you are buying!!
Excellent sales rep Will Hamed. Very helpful!! Highly recommend him and the store. Great deal!!!
Got an excellent deal!!!! Thanks Alec.
My sales rep Will Hamed was great! I came in and told him exactly what I wanted and he found it right away for me. The finance team was amazing as well. I will definitely be back!
Do not buy online until you visit this location! They were awesome... quick and price matched! Love my new bed!
Ashley's is good
Easy buying experience at this store. Alec Rossiter was knowledgeable and very helpful in assisting us with our purchase.
Just purchased my sleeper sofa with the help of Lee Fox and manager Massey. As soon as I️ walked in, I️ was greeted by sales rep Lee whom, without any added pressure, made me feel welcomed and attended to. He provided me with the latest sales information and allowed me to stroll around on my own. I️ told him what I️ was looking for, he listened intently, and pointed me in the right direction without any tactics to upsell me. I️ ended up choosing my sofa and got it with a great deal thanks to manager Massey. This is my second large purchase from this location and I️ will return again.
Great selection. Would have bought more but my wife said I "didn't need" a sofa with touch controls. Yes. Touch controls. Every boy's dream. That's ok. She goes away on business soon. So I will be back. My man, Alec, will help me!
Alec was a great sales rep. He helped me get a bed set with a mirror and a 5 year warranty for a low price. I’ll be returning in the future.
Worse experience of my life, they don't take any responsibility after delivering damaged items. And when you call them to inform about the damaged items , they misbehave on the phone. The web is full of their bad customer service and poor quality of products. If you really want to buy Ashley, then buy online so you at least get some good customer service and price is always better on the Ashley website.
Received the best customer service from sales rep Zawar. He helped me and my wife find the best fit for our house and worked out a great price for the furniture. Will recommend you ask for him when you go in, if you want to have your space and get a great deal!
Ashley Furniture at Catonsville has really nice furniture to pick from and really nice people. Will was really knowledgeable and patient with us. We Thank You a lot. Definitely recommend to others.
Recently, I bought a new house that’s why I went to this store to buy new furniture. I bought $ 5,000 furniture. During purchase, they told us that all items are 50% on sale but when we compared the prices from the website, found that they sold us everything at 20% higher price. When I went back to ask them, they admitted and refund the difference. They artificially increase the prices to run fake sale. However, the real issue started after the delivery, at the time of delivery we told the delivery person that almost all furniture is not in correct shape. He said that we need to call the store and we called the store and talk with the sales staff 20 times. She did nothing other than saying manager will call us back but the manager never called us back. After all this when I went back to store to talk with manager, he told me same story that we are working on it but don’t know when will it resolve. He told his wrong name to everybody. What type of manager of a store use fake name? Be careful they have very very bad customer service on the top of bad quality. I am not the only one who has an issue with their furniture and customer service. Read reviews about them on other platforms before to buy anything from them.
Timothy and aqua were very pleasant and knowlehable
I would like to thank Hira Shakoor for all her assistance helping me with picking out my furniture, I really appreciate it.
Got 50% off sectional and no sales tax on today's sale.
We purchased our dining room server here, Zawar was extremely professional and helpful in finding our dream dining room set. Highly recommended going to Ashley for your furniture needs. Be sure to ask for Zawar.
We have shopped at Ashley for years and they are great. Alec Rossiter helped us find what we wanted right away.
Hira was our salesperson. Lovely and efficient. We came to look on New Years Eve and she helped us find a beautiful sofa and loveseat. We weren't ready to buy yet. Came back today on our way out of town and were able to take care of the sale in minutes. Won't give the 5th star until sofa arrives but I imagine all will go wella
Great products, Great customer service! They know how to work with you! Zawar was excellent I appreciate that man.
Zawar is amazing at this location, he helps you out in anyway possible, he even got me a major discount on not only a living room set but a bedroom set as well with a mattress! I definitely recommend this location to everyone and ask for Zawar!! He won’t disappoint!!
The people were very helpful and nice. Everyone was efficient and knowledgeable ! Zawar was great!
Thanks Ashely Stewart you guys provided me with great customer service at the front desk and Eddie you’re the best and have the best sales as well.
Excellent service paired with a fair negotiation of price.
I visited Ashley Furniture today, and had a great experience. The salesman Will, was extremely helpful. I would definitely visit again.
Great place to buy furniture and great prices. Zawar was a great salesman. Thank You.
The people here are super friendly and awesome!!! My salesperson Zawar was super nice and very helpful.
Hira was an amazing help! I was looking for bedroom furniture and she showed me a ton of options. She gave me great advice on financing options as well. This store has a huge selection of really amazing looking furniture! I'll be back to get my living room furniture when I'm ready!
Zawar was very helpful with us picking out our new furniture! Highly recommend shopping here for any furniture needs.
Will Hamed made our experience quick, easy and was a pleasure to deal with
Zawar was very helpful ! One of us was very indecisive and he gave us several options. He even moved furniture around the store to help us pair the best options. He was very patient and pleasant to work with.
My experience visit was outstanding working with Will.
When you go in ask for Quinton. He really listens and is super helpful. The staff was very accommodating. Great customer service.
I came to here to buy some furniture and was greeted by Waleed Hamed(Will). He listened and found everything I was looking for. The managers were nice and gave me a great deal for the whole purchase. I’ll definitely be back! Thanks
I had an awesome experience here with Zawar. Their customer service is great. I'll definitely recommend them to anyone.
Quinton was very helpful and gave me undivided attention. No rushing and pleasant. I will come back to Ashley. Mrs. Motton
Z was an excellent salesman. Great service and geat prices. Thank You.
Will Hamed did an awesome job on assisting me with my first purchase. He was knowledgeable, patient, and professional. I definitely recommend coming to Ashley's Furniture in Catonsville. You will not be dissapointed the entire staff was super friendly and welcoming.
Amazing service! Quinton was very helpful and knowledgeable! Definitely recommend! Have us the space we needed to look around and did not pressure us! Go see Quniton!
Will was a great salesperson and was very helpful with helping me make my purchase. I will definitely recommend Ashley Furniture in the future.
Z was great.Great customer service, very knowledgeable and offered us the best discounts (close to 60%).The store manager was great too.
Alec Rossiter was great and very helpful
Route 40 in Catonsville has many furniture stores. Be sure to give this one a look. Good furniture, varying qualities, but prices are very good. The floor is laid out so that you can visualize the living and dining room items that will work together, for an open floor layout. Lots of accessories on display.
Large selecrion of furniture. Jon was very efficient and kind.
Phenomenal service given by Will Hamed and selection process of furniture for my living area is beautiful in the store.
J.O. was very helpful and was able to get us an excellent price! Thank you J.O.!!
I Was very pleased with my experience today. The sales rep Will Hamed was very knowledgeable and polite. I will return to this store again AND again
I am very happy with the service we received at the Catonsville location! We especially want to thank Quinton, Will and Aqsa who really went out of their way to take care of us and were very patient through all of our indecisiveness. So thankful to have visited this Ashley Furniture store!
I just did some furniture shopping and Mr. Jo Barcase was a great help in helping me with the furniture I was looking for. The store has a great assortment of furnitures and the staff are very helpful. It was a great experience!
I had a wonderful experience at the rt. 40 location. Shyanne was very knowledgeable about the process and went out of her way to make sure my transaction was smooth and seemless. The manager Masse was excellent, very nice guy! And he made sure I was complete satisfied! I’m a happy customer!!!
Great service! Will was helpful, knowledgeable and unobtrusive which was quite refreshing. Thank you!
Eddie was terribly good! He did an awesome job getting us what we wanted.
Worked with Will Hamed who was amazing! Gave us our space to look around with plenty of time without pressuring us to make a decision. Was very helpful when we wanted an odd configuration of a couch set up but worked with us to make sure it was what we wanted. Highly recommend!
Hira was the best! I’m such a picky person and she was able to help me find something to my taste & liking.
We recently purchased a sectional and some other furniture. Our sales rep Mr. Alec Rossiter was very helpful and got is a great deal. Definitely recommend this place.
I had a wonderful time in the store I found a bedroom set I liked but couldn't afford Eddie helped me out and I'll be back when I have the money
Great experience at Ashley Furniture, and we found the exact bed frame we were looking for. Timothy and Aqsa were a pleasure to work with!
As soon as you enter the store you receive the help you need right away. They offer all discounts available. Friendly service and furniture prices are extremely affordable. Thanks to Lee and Masse the shopping experience in Ashley Furniture homestore was easy and enjoyable.
Thanks to Eddie for helping us with selecting the furniture for our new house. I strongly recommend Ashley Furniture of Catonsville. Great selection and service from the team.
The prices seem high for a huge New year's day sale.
Mr. Tim, provided excellent customer service and was very patient, until I was sure I had the right furniture for me.
Good furniture, cool digital catalog which shows inventory. Could display some of their more modern items
better off using the website
Ashley Homestore Catonsville really makes you feel welcome. The store is clean and organize and a friendly atmosphere. Alec Rossiter is our sales rep and is awesome in what he does. He takes time to let us choose what we want and is very knowlegeable in what he does!
Cool, cool! Great place, I got some good kitchenware things! Zawar showed me around and helped me find what I needed so it narrow my search.
Very nice place to shop at. Excellent service, great job done by the salesman Zawar!
I go to this furniture store often and it is nice to see how much they have upgraded their services. They have a variety of options from kitcheware to sofas and beds. Their customer services has also improved tremendously, Zawar ( a sales clerk) was really helpful.
I had such a wonderful experience here, They have really nice furniture at affordable prices, and amazing customer service! Zawar is a great sales clerk, he showed me around the store and helped me narrow down my search.
Not satisfied!
The people at Ashley are very helpful and informative! I went in and left a hour later with exactly what I needed ! Great price and great service ! Thank You for everything ! Pamela Symon
Great friendly shopping
I always shop at this place, I think they hired a new salesman, Zawar, he is really helpful and straightforward.
I came here to buy new sofas for my house, the prices were affordable and the quality is amazing. There are many options available, so if you want to narrow your search tell the sales clerks what you need. Zawar was the one who helped me out, great guy!
This place has sofas and table in fine quality, the prices seem reasonable as well. The sets I looked at seemed well polished and undamaged so it is worth shopping here. What makes it even more impressive is the customer service. The sales clerks are all really nice, especially Zawar, he showed me around the store and made sure I found what I was looking for.
Long story...but I got what I wanted even though it was a bit of a wait. Z is a nice salesman. Appreciate it.
Great place and price. good customer service
Will Hamed Ashley’s Furniture is a great sales person. He took time to explain and show me the showcase. He knows about colors themes and decorations. I have a 5000Sq ft house. I purchased 2 living room sets 1 bedroom set and a table set. Thanks to him for his knowledge and professionalism. Diane Centuru Thompson
No one knows better than these people in ripping a customer. In 2+ years the product is a damaged. Cheap quality, and insurance guys join them in ripping the customer. People are watching your reviews, do not brush it off by saying... email to US or call us
I’m super picky when it comes to furniture but their salesman Masse was perfect!! Wasn’t pushy and let me take my time while being extremely knowledgeable on all products. Definitely recommend him and Ashley to everyone I know looking for furniture.
Great service. Highly recommend!!!
Zawar was great, very professional and helpful. He helped me find the perfect living room set to meet my needs.
Excellent experience with Masse! Highly recommend.
Zawar was super helpful in helping us find the right bed for our growing toddler. Thanks Zawar!!
Masse and Sam, the manager where so helpful. I have a narrow basement door and I’ve searched everywhere for furniture that would fit down there. They really knew exactly what I needed. Today the delivery came and sure enough, it fit!! Kudos to them !!
All the staff in the store are very nice. Hira Shakoor helped us with our sofa buying. She gave us good advice and answered all our questions with patience.
Masse and Sam totally rock! They were very accommodating, patient, and professional! I left with a smile.
wonderful customer service sales man John was wonderful
Excellent customer service, no pressure very experience sales reps, John(jail) was very helpful to find what we are looking for. no hidden fee's and no need to ask for discount they apply what ever discount available. I will buy furniture from Ashley again.
Great sales person (Lee Fox) who made it very pleasant experience from the beginning. I almost didn't go through with the sale because the manager who made me buy a vase for $28 ( which I gave to Salvation Army) to meet the free shipping price. Delivery and installation was smooth and within the delivery window and very nice people. Overall, beside the experience with the manager, I had a great experience with customer service and would have given it 5 stars.
I love this place.
I usually mainly leave negative reviews out of frustration, but I wanted to commend Sam's understanding and ethical business practices. So I am leaving this positive review. During the 2018 Black Friday sale event, my wife and I placed a large order at this store. 4 days later we realized our purchase was rushed and we went back to the store and met Sam the Manager. Sam welcomed us and understood our situation. He was very friendly. Although the notice to cancel our order was expired, Sam did us a favor and agreed to cancel the order without charging us the 10% fees as expected by the contract we signed. My wife and I will now take the time to define exactly what we want and if Ashley Furniture has what we want, we will shop there again. I am willing to give my business to a company that listens and understands its clients and that is not driven solely by greed. Thank you Sam.
Purchased a floor model dining room table. Picked it up later in the week. Was in good shape, price was fair. Also ordered a bedroom set and a couch. Took about 4 weeks to come in, which is what the estimated time frame was (4-6 weeks). Furniture was rather expensive, but it is all solid and good quality in my opinion. Wish they had some better financing deals... But I'd prefer to buy it out right and avoid the debt.
Great deal for getting our home feeling like a home! Awesome customer service. Will H. was of great service ..black Friday deals all week!!
JO was an amazing salesman and helped me every step of the way. First time buying furniture myself and the whole thing went smoothly. He wasn’t overbearing and I didn’t feel forced to make any decisions. Would definitely recommend this store! Their customer service is great.
They didn’t have the item I went to the store for but still good service just nothing exceptional
The worst company to ever do business with. First our sales guy J.O was nice. We did our business and was out. We purchased a sectional and dinning room set so I thought. I told my J.O I wanted the 5 pc. dinning set. When my shipment arrived I recieved 3 pieces. J.O told me it was an error in their behave and mine that I should have taken a closer look at my invoice and that there was no sign for a 5pc. set. Funny there is a 5pc. set online. Now they called me a liar. Anyway I had to pay more out of pocket. I felt as if I was paying more at this point. They never reassured i wasn't. I was then told after bickering back and forth I was going to get a 100 dollar rebate. Sam the manager then confirmed no it was not a rebate it was a store credit. I did not want that. Then I was told J.O would deliver my extra chairs to my house then I would have to return back to the store to get my refund after I recieved the chairs. 1 week later no chairs but the money was already pulled from my account. I call back J.O informs me he can't deliver anything until I go and sign for my purchase. At that point I'm pissed called corporate customer service just to hear I understand 10 thousand times but hear no resolutions out of Hanna's mouth. Instead so are you going to pick up your chairs. I ask can you pick up the chairs from warehouse and have them at the store to avoid 2 trips. She says oh I never thought about that or if we can do it. I'll have a corporate manager call you about delivery. No one called. I went and waited a whole day signing and picking up my chairs building them at home when all this should have been taken care of from a store level. Customer service is a joke in this company. They just want your money and the rest will fall on the customer. Never have I had such bad service. I have already let many people know and will continue to tell people so no one does business at Ashley Furniture that I know. My sister was going to make a purchase and a friend but I stopped them both.
All prices are marked up more than 2.5 times what you may find on their own website. And then they say its 50% off. If you confront them, they offer price match but you loose all other frills like quick/free delivery. 100% fake store!!!
The Catonsville location is amazing and JO is the best salesman I have ever encountered. Please go see him!!!! I visited another Ashley location and was completely disappointed. I decided to give the Catonsville location a try and I am so happy I did.
Terrible delivery experience. Item was damaged and it won’t be replaced. Not worth the headache. Don’t shop at any Ashley store, it is not worth it.
(Translated by Google) Very good, good service (Original) Muy buenos buen cervicio
Absolutely the worst company ever..... I will never order anything from them again !
Purchased from here once. Never again. Was not told about additional weekend delivery fee. Delivery was delayed. Ended up going to warehouse in southern md to pick up myself. Then they wanted me to sign a new contract on a paid sale when I went to get my delivery fee refunded. Nope. Never again. Furniture is not that great. Flimsy.
My recent experience at Ashley HomeStore Catonsville was pleasant. I initially visited the store to view a few sofas I liked online. I made the decision to purchase a sofa that wasn't on my list, as I liked it the best. The only concern was, the Sales Associate was annoying. He greeted me when I walked in and continued to pop up, I even saw him following me as I went from sofa to sofa. Look, I understand they have a job to do, but I didn't like him stalking. Perhaps he could have just handed me his card and if I had any questions, I would have found him.
The Sales rep was very helpful and informative.
How do I even start. My salesperson John was awesome. Ashley Furniture as a company is one of the worst I’ve ever dealt with. I never write reviews but I went through so much with the exchange/return process with them that someone should watch out. So, I bought a bedroom set (which is super nice, I love it) and a Sofa and a loveseat - Geashill kind to be exact. Everything took about 6 and a half weeks to arrive, they wouldn’t deliver until EVERYTHING was available. Mkay, whatever, understandable. Everything WAS lovely until I noticed on my loveseat a brown water mark and a tear on the corner. THEN I sat on my sofa for about three hours max and the next day I have BITES all over me. Went to the doctors and got a doctors note, confirmed bites. Tried to contact customer service and unfortunately each Ashley furniture is independently owned so you have to wait until the store is open and or come in in person if you have any issues. Not only that, I have to contact the warehouse (STORE WOULDN’T DO ANYTHING AND ADVISED ME TO CONTACT WAREHOUSE FOR PROBLEMS WITH THE SOFA SET) which is only opened M-F 9am-5pm (maybe 10am) I can write a 10 page paper on my experience with the warehouse team because that’s another separate nightmare issue. SO if your couch is delivered on a Friday and you noticed something, good luck trying to get that situated because mine took over a month to get EXCHANGED for a damaged loveseat and possible bugs on the sofa which turned into a RETURN. It went from exchanged to RETURN without notifying me, I had to call to make sure I was still getting my sofa set EXCHANGED. Store confirmed with me that I will get my FULL refund, I asked and said that I thought it was an exchanged and the only answer I got was “no ma’am it is for a return”. Here I am waiting 2.5 weeks for an EXCHANGED that turned into a RETURN. So I said okay that’s fine, I want to keep my bedroom set. Store told me to come in and bring the Return receipt once the couch has been picked up. This past Saturday the couch has been picked up so I went Sunday to get a return on my original card. Here comes the BEST part. Got to the store, and was told that I have to wait for warehouse to check the sofa in before I can get a refund. NO ONE TOLD ME THAT. Mind you I live about half an hour away. I was told, once your sofa is picked up, come in and we will issue a refund. So manager got involved and told me that I DONT NEED TO COME IN AGAIN, AN ASSOCIATE AT THE COUNTER TOOK MY ID AND SAID WE CAN PROCESS THE RETURN FOR YOU OVER THE PHONE. Here I am calling today Tuesday to get a refund over the phone, and guess what? I HAVE TO COME IN. I am just so sick and tired of the run around. NEVER EVER GOING BACK TO ASHLEY FURNITURE. Purchase date: June 22,2018, it is now September 4, 2018. Just to give you an idea of how much headache I had to go through.
I will never step foot in this store ever again...the manager sucks, they trash talk their competition, lie about prices and worst of all they think people are dumb and cant read or count... furthermore customers are the reason yall have jobs...respect and appreciate us.....I wont be returning!! Yall pathetic!!
The manger and total staff are very professional and knowledgeable about the furniture business. Ashley's furniture is the top of the line and prices are reasonable.
Nice deletions friendly people
Good place for shopping.
I was able to get the sale price from the website and save me some money.The samo chair was not on sale at the store
Extremely bad service and store. They are trying to fleece customers with bad return policies. The dealing associate kept on saying that you can return at any time. Did not say anything about restocking fee. The furniture ordered was cancelled within 24 hours and still 30% restocking fee was charged. There needs to be a class action suit against the Ashley stores and specially the one at Catonsville
This is the worst furniture store in Maryland. They are a rip off. Please stay as far away as possible! I bought a bedroom set and later found the same set at Bob’s furniture (Columbia) for half the price. I went back to cancel my order and the store manager (About 5 10”, with grey hair, and slim figure) charged me 10% cancellation fee and threatened to charge me more because I told him I wouldn’t do business with them again. His exact words were “I’ll charge you 30% since you won’t be our customer again”. I told him he has no right to charge more than 10%, and he replied that “ he is the manager and he can charge what ever he likes at his own discretion”. They ended up charging me 10% but I still got a better deal at Bob’s buying the same set despite the cancellation fee. Please, don’t take me words for it. Go in and compare their prices to other stores and you will realise that the post is true. I will strongly discourage anyone I know to buy from them.
The future arrived on time smile
Great customer service annd very good furniture prices
Beautiful furniture there
the worse experience EVER in any retail store... personal is super nice to sell you their products after the payment forget it is the worse customer experience you can ever have...
Beautiful furniture. Attentive sales representatives....but Nasty centipedes crawling all over it in the showroom. As a repeat customer of Ashley furniture, i know presentation can be everything. I was ready to spend my new Ashley credit but I was very comfortable after that sight. Obviously I am not fond of insects. This location really needs to do something about the bug problem. Yuck.
Uncomfortably pushy- will follow you around store. Though, they do honor prices found on the internet + shipping costs ($150).
Great service great price
Candice was Awesome in helping me...She is very knowledgeable about the stores product...She also helped me in decorating...So if you every need furniture stop in Ashley's Furniture and ask for Candice...
I went to store to look some furniture and the salesperson said we will deliver within one week. Then I went next day to buy furniture and after buying and paying he said the furniture will come in 4 to 6 weeks. When I asked him he said yeah that’s how it is and unfortunately it won’t be delivered right away. First they lied when the furniture would deliver. I am really tired of waiting and I asked if they can deliver whatever they have available but they can’t deliver til next week because the trucks are full and not available. I feel like theg will say anything to get you buy their furniture and then they will change the statement I am just really really upset with this people and their store and I will never go back to buy anything else..
Very good.
I don't understand how this company still operates. Terrible service. Purchased a product and changed our minds the next day. Went to the store to tell them we changed our minds but the check we wrote had already been charged so we we're issued a refund check. We were told it would take 28 business days, it's now been 40 business days. We've been in contact with the employees in the store along with corporate and have been getting no answers on where the refund check is. Today corporate called us back and let us know it would take ANOTHER 30 business days because of an issue on their end. This company sucks.
I went in for a sale over the Mother's Day weekend. The selection of living room furniture was great and the salesperson, Masse Sultani, was awesome. He didn't rush me or try to talk me into something that I didn't want. He didn't hover and allowed me to go back and forth between my 2 choices as many times as I needed too. Unfortunately, we didn't make a purchase only because, after Masse did some measuring for us, we discovered what we liked was too large for the room. One thing is certain, we will be shopping there again and I hope that Masse will be there!
Will was great he was very patient with me.... 1st time here ever and will be recommended to my friends and family !!!
Very friendly and extremely polite customer service. The manage (Waleed) is out of this world. He will do everything in his power to earn your business. I will recommend them in a heartbeat.
We can't speak highly enough of our recent visit and the assistance we received from Sam. We happened to be vacationing in the area and stopped in on a whim. Sam was knowledgeable about the specific items we were looking at, very helpful, and knew exactly when to step back and let us talk to each other. Unfortunately the delivery fee back to our home was prohibitive, because Sam really deserved the commission after such a pleasant shopping experience.
My Husband and I were there to look living room furniture. A Salesman approached us and offered his help. We were just looking so he was very courteous and told us if we had questions to come see him. We walked around and he checked on us a couple of times. As we were leaving we asked for his card because when we come back we will see him. Very nice young man. Sam Eljammal is his name.
Excellent service from Sam and his manager. We purchased several items and could not have been happier with the effort Sam put toward finding the right furniture for our needs. The prices are very competitive as well - all around a great experience for quality furniture. If you stop by this store, find Sam.
The husband and I just left after being in the store for two consecutive days. Masse was by far the best salespeople we have encountered. He presented himself in a five star way. In spite of us spending thousands of dollars we walked out with a smile on our face. As we transition into our new home, we will be returning to Ashley Furniture and asking for Masse.
Bought a furniture from them 2months ago and still waiting for the delivery of the merchandise. All i can say is WOW!!!!!!!
Awesome and lovely furniture
My experience with Ashley was fantastic. Eddie was our salesperson. He made the trip to Ashley worth it. We are enjoying our furniture.
Very nice furniture. They have some good deals and make sure you do your homework and do a price check. I found the same exact set at Ashley at a great discount in price.
I purchased my furniture on December 27th! The furniture was FINALLY delivered on March 14th. They assembled two bedroom sets and informed me that the 3rd bed could not be assembled because the bed was missing parts. The driver told me that the parts were in the warehouse and he would be back between 10 and 11 AM the next day to assemble the bed. 11 AM came and went, so I contacted the store. They informed me that the driver had no right to tell me they had the parts in the warehouse, or that they would return the next day. They were also unaware that the bed was not assembled, or that it was missing parts. Had the manager called me back that day (which I requested), they would have known. I have since been informed that the earliest they can return will be on the 23rd of March (IF THE MISSING PARTS COME IN). In the interim, I have a child who has to sleep on the floor surrounded by bed parts which WILL cause bodily injury if they happen to fall over on him. I have left numerous messages for the manager to call me back to no avail. They tell me the manager is too busy to speak with me EVERY TIME I call the store. I have contacted corporate headquarters to no avail. Customer service seems to believe that I have NO RIGHT to be angry or upset. Their unsympathetic, cold, unprofessional and half-hearted attempts to FIX the problem are UNACCEPTABLE. Again, it's all good until you pay for the furniture. At that point, this company will SCREW you over and do so in the most RUDE and UNPROFESSIONAL manner that I EVER experienced with ANY company that I have ever had dealings with. Sorry and we'll send you a $50 gift card is NOT AN ACCEPTABLE fix for my current issue!
so.......bad.
Very expensive and not too many models to choose from.
Great costumer service Sam took care of all our needs, was very knowledgeable and professional. All the crew of this location are awesome, I would definitely recommend this place. Thank you so much for your help Sam & Max.
My wife and I have been to many name brand furniture stores in search of a dining table. Every place took atleast 20mins to understand our requirement but at Ashley it took our sales person (Max) less than 2 mins to show us what we really want and connected with us real quick. They don't try to hard sell any of there products . Also helped us narrow down to a set ,which my wife and I could agree on, by creating a combination of table, chairs and bench from 3 different models.
Over priced!
Very good store with great customer service. No hassle sales staff too. We got accustomed to our regular salesman, Will, who took good care of our furniture buys for our new home nearby. Very good overall experience.
For the quality of the furniture the prices could be better
horrible customer service at the financial desk
Great furniture i know its worth the money
We needed a whole house furnished and I wanted Ashley so I stop by the Catonsville location and really didn’t see anything that I liked but was willing to forego that because I wanted Ashley. The salesman, Quinton, I could tell immediately he was just looking to make a sale. My observation was confirmed when I started to engage in conversation with him. He had no desire to listen to what I was saying or what I wanted, the conversation took such a turn where he made the comment that he knew how to communicate and at that point I just ended the conversation. If you have to “announce” your communication skills in the middle of a conversation where you are doing most of the talking and not listening it is clear to me that you don’t have a clue about customer service. Bottom line I went down the street to Value City Furniture and purchased about 5,000 dollars worth of furniture but I know for a fact we would have gotten more from Ashley because they had more of a selection than VCF, sorry that experience was inexcusable and there is no way I would spend my money in an establishment where that type of thing takes place.
Great service, good options, nice people
Will, our salesman took care of all of our needs. Easy going salesman, not too pushy. His manager took extra good care of us and gave us a great deal with our multiple purchases.
They basically did a bait and switch we ordered a high top table and chairs delivered small chairs and then it's taken weeks and weeks and we still haven't gotten the chais replaced. It's amazing how quickly they can deliver items when you're a new customer but if you have a problem why is it taking weeks? Also a Salesman at another store is requesting credit card information through email which is not allowed I cannot recall his name(nick??) At the Catonsville md store but the manager at Ashley Home Store in Rosedale knows the name he is taking advantage of many customers also the sales person I spoke to said he was a derelict I can't believe this man is still working at this company my sales clerk was very nice and I liked her but unfortunately I don't remember her name. The furniture seems to be decent quality but the customer service is so bad. Let me add that the online prices are different than in-store prices. My advice is to go to the store to look at the furniture and then purchase it online you're likely to get a better price if you want the furniture put together I believe you have to go in store .... the world is a vampire ( song reference)
Sam was great, first furniture salesperson who I interacted with who was helpful and didn't pressure.
I was quoted 2 - 4 weeks for delivery of my items both of which was in stock. I've yet to receive my items and apparently they are still in transit. Very disappointed with the service.
Too expensive. I never got a better deal even on Black Friday.
This is one of the worst store starting from the sales reps and the those behind the counter. Within the next 24 hours I will be filing a letter of complaint with the BBB about this location.
Furniture is not of great quality and the prices seem high.
Had an acutely unpleasant and baleful experience at Regency Furniture - a subsidiary of Ashley's, and across the street from Regency Furniture in Catonsville, MD. The manager at Regency Furniture was an uncooperative and menacing individual - demonstrating a repugnant demeanor, acrimonious tendencies, and deleterious leadership qualities. Upon requesting an innocuous confirmation regarding a price check on a piece of Furniture, the manager hastily dismissed my request and completely attended to another customer with a less pressing situation: it was simply greet the customer. The price check was requested because when we verified the price with Ashley furniture, the price was significantly less than the initial price we had paid; additionally, we have not received our furniture yet. While confirming the actual price with Ashley’s furniture - and addressing it with the manager - the manager refused to provide the refund, and continued to perpetuate his signature inclinations to be rude. After inquiring about the viability of cancelling the order completely, the manager belligerently said that we have to pay a 30% penalty fee - while Ashley's furniture told us it was actually 10%. Although I believe I handled the situation in very diplomatic, and candid manner, this manager displayed serious indications of contempt, indifference, and animosity towards me. At this point, I am less disappointed in his protestations towards considering giving the refund, relative to his absent-minded and self-interested propensity to act out of imprudence and unprincipled behavior. The simple courtesy of doing the right thing, and admitting that he was wrong to overcharge us through store confirmation would have sufficed and facilitated any financial dilapidation we may have incurred. Evidently, I intend on never going to this store again, nor will I refer my large network to this entity. Terrible service, substandard quality, and exorbitant prices; do yourselves a favor - and go buy your furniture somewhere else.
Great durable furnitures
Ashley has always been a bit of an odd place for me. The best way to describe it would be as a furniture mine.... Where you need to dig through a lot of slag to find the gem you want. Overall, it's pricey and tends to be behind the style curve by about 10 years but it's still a place you can go and actually touch and feel and sit in the exact thing you're getting.
This company needs to figure out what they are doing... It all started well. I went and purchased furniture, cool salesman was helpful, they matched online price. Their shipping period was long but at that time it was not an issue, however it later changed. So we went to go return the furniture. For some reason you can't do it over the phone, which was frustrating but you can move past that. So i went to the store, and they tell me 10% cancellation fee..... Online it states that you can cancel without issue as long as its 48 hours before delivery... at this point we didnt even know when it was supposed to be... The girl at the desk just kept reading me whats on the back of the paper for the purchase and would not honor the policy. Then she told me it is a corporate policy they are a franchise. Cool, that is fine. So online states no fee, that is the corporate policy. She said "No the store, online and corporate all have separate policies"....After which, I tried and they would not budge. So I paid it and will file a claim through my CC since they honor the benefits their "online company" puts forth. I would honestly never buy from here again, the manager, or she claimed she was, was rude and needs to think about what customer service is...they are not making enough money where my 10% made that much of a difference to them? I would definitely not recommend.
My experience was heartbreaking! I have to wait for a long time for my furniture to arrive (more than 4 weeks to be sleeping on the floor and eating without a table) and when delivered, it is incomplete because some of them were damaged in the process of the delivery. Ashley didn't offer anything to appease the customer's disappointment. Employees were not apologetic enough to the whole situation. I can sense that employees are not sensitive to their customer's feelings. They were not tactful. They didn't show concern. For me, Ashley is projecting a culture of "this is just plain business" attitude. They don't touch the hearts of their customers.
This is by far one of the worse Ashleys stores we have done business with. The managers here LACK customer service and still want to charge a 30% cancellation fee after they screw up and forget disclose important information before buying furniture. Take my word run the opposite way and steer clear from this awful business.
We had a great experience with Dante as our salesperson! After some negotiating problems with the manager, Dante was the perfect communicator, which led us to purchase several furniture pieces! We are very pleased with our purchased items and would go back to purchase more.....and absolutely ask for Dante as our Salesperson!
5 stars for my salesman Dante Waul, 0 stars for the manager. Labor Day weekend, I purchased a sofa & loveseat set, and a recliner. Dante was very attentive and was not pushy at all! I was told it would take 2 to 6 weeks to receive and be delivered to my house. It has been over 6 weeks and my furniture has not been delivered. They have the set, but do not have the recliner. I ended up having to speak to the manager in person at the store because he did not call me as requested, nor did the district manager who was at the store the previous day. Since it was past the 6 weeks, I asked for them to ship what they had now and ship the recliner when they received it. He gave me only 2 options, 1) pay a delivery fee of $70, which was a lie, it is $80, or 2) pick up the recliner myself when it comes in. Neither option was acceptable. What makes the situation worse is that he admitted/claimed that he tried to call about the recliner and had not heard back about it. In other words he wants me to wait for it indefintely and not compensate me in anyway for my time of broken promise or 6 weeks. Fortunately, Dante intervened and took care of the issue, giving me an acceptable resolution (hence the 5 stars!). I would definitely shop there again with Dante as my salesman. I hope to see him acheive the rank of manager!
We had a great experience buying a new bedroom set from Dante Waul! He had all the answers to our questions and worked out a great deal for us .
Dante worked with me on delivery over the phone. He’s the lead at the Catonsville store, and knows his stuff! Super friendly and unbelievably helpful! Thank you!
Disappointed with customer service and delivery department. My daughter's loft bed was delivered without the ladder (which is a major piece to the bed) and the proper storage unit. I had to send pictures and convince the customer service reps at the store that it was infact the wrong storage unit. This is the unit that connects to the ladder and supports the bed. Customer service didn't know their own product. It took over a month to receive the missing parts. At their first attempt to deliver it, the delivery department had the wrong address. Even thought it was their fault and I gave them my correct address, they refused to deliver it that same day. Therefore, I had to wait another several days. The day is negotiable but, not the time of delivery and you are notified just the day before. So, if the time does not work for you, Ashley refuses to work with you to change the time window of delivery. My daughter was unable to access her bed that was not sturdy because of the wrong piece to support the bed for OVER a month.
The delivery time is too long i.e 2 to 6 weeks
We have bought several pieces of furniture from Ashley in the past and have always been satisfied, but were extremely satisfied with the service we receive from Dante Waul when we purchased our latest addition to the home, a dining room set. Dante was courteous and attentive and made sure we got the best pieces for the best price. Will definitely recommend.
Beautiful selections...a great place to shop for any kind of furniture.
I never give 5 star reviews but Dante Waul in the Catonsville store just made my day. First and foremost, I hate the idea of entering any business and having a sales person stalking. This is why internet shopping has become so popular, in my opinion. Well, I purchased a living room set from Dante and he was very helpful and pleasant. He didn't make me feel obligated to make a purchase nor make me feel that I needed to spend $5000 for 1 item for him to keep interest. He was patient and even worked up a good deal for me. I couldn't be happier. If you have to go into Ashley Furniture, go to Catonsville and ask for Donte. When my furniture arrives, I will give an update on the quality.
I had a wonderful experiencing purchasing a sofa set.The office manager Nimra and Agsa.sales lead Dante Waul saw that I was confused they step in and gave me great customers services
Dante Waul was great sales associate....very helpful and professional; we will definetely keep him on mind for our next purchase.
I'm thankful to Dante Waul who made my experience at Ashley furniture store pleasant. He helped me find the furniture I like, approved me for financing and followed through to make sure my order arrives as soon as possible.
Dante Wauls is a young man of excellence. He professional, courteous, attentive to your needa, listens. He's not pushy but accommodating. He worked very diligently with me and my husband really making sure we were comfortable with the purchase. He gave us outstanding customer service. God continue to bless him and make him a blessing
My sales associate was fantastic. I found almost everything I needed, and the quality is good. I did have to wait a few weeks as I had purchased quite a few items. So, if you can wait a few weeks, then for sure try there.
I loved shopping at Ashlely Home Store. We were able to find what we were looking for thanks to the help from Dante W. He's a good salesperson and we would his help when we return again for other furniture. Thank you so much Dante.
My husband and I bought a sectional couch from Ashley several weeks ago. J.O. Was our sales rep. It was delivered about five weeks later but the sectional was damaged. No one from Ashley ever apologized or asked how they could help. A replacement piece was delivered today and this was also damaged. I had to contact the store and the manager was not even willing to speak with me on the phone. J. O. Said there was nothing he could do to help. Terrible customer service. I will never purchase anything from Ashley again.
We had such a great experience at Ashley's. As soon as we walked in we were greeted by Dante Waul. He went above and beyond to make out experience easy and actually even enjoyable. We will definitely be back to this store to see him again.
Being a first time Ashley's furniture customer, I didn't know what to expect when I came into the door. However, the representative Dante greeted, assisted, and provided my husband and with quality customer service! He showed us many options, but with his expertise we were able to find the ideal furniture for our home..Thanks Dante!
Dante Wahl was very helpful and pleasant. We will definitely shop Ashley Furniture again!
Thank you Mr.Dante Waul! It's not often that I find myself roaming in a furniture store getting décor ideas, but you approached me in a manner that I just had to share. Your knowledge and sincere interest wanting to know my décor style- is a technique that not just anyone possess. What I was able to walk away from is that you truly made a strong effort to acquire a greater experience for me. Thanks Ashley Stores, and MOST importantly Mr. Waul. Job well done!
The delivery/assembly men put my Porter round table together with 2 correct screws and 2 drywall screws because they knew that the base did NOT fit the table top but said nothing. Because I did not discover this mistake until I moved 2 years later, customer service told me that there is nothing they will do and the director did not return my calls. After many years of faithful patronage, that was my last furniture purchase. Even their website is censored... I attempted to post my bad review for the table on Ashley's website but it has as of yet to appear over a week later.
Special thanks to Dante Waul from Ashley furniture
Excellent on everthing
Wow.!!.what an experience today at ashley furniture in Catonsville md with sales lead Dante Waul..phenomenal young man.Very knowledgeable and not overbearing.You will not be disappointed..stop in And ask for Dante Waul
Dante Waul was the most amazing help with my purchase. He was very attentive to me and my girlfriend we will be back because of him
If you're looking for great furnitures
Had a great experience shopping at Ashley. Dante helped us getting a great deal on a dining room set.
My mother and I had a fantastic experienced in shopping at Ashley Home Store. My mother needed furniture for several rooms. Upon entering the store we were greeted by Sales Lead, Dante Waul. I was immediately impressed by his friendly demeanor and his willingness to satisfy us, his customer. My mother and I told Dante what we were looking for and he basically took over and found everything we needed without any sales pressure. Dante worked wonders in getting everything we choose from the store from the warehouse delivered together. Dante made the shopping experience at Ashley Furniture Home Store stress free. Dante, thanks again.
Worst experience ever.. don't trust the manager, don't honor the negotiated price, blames it on corporate charging extra..
Sevice was excellent Ankit Sharma took great care of me and my sister.
Dante Waul was excellent. He was very helpful and able to answer all my question. I didn't feel rushed. I got a great deal on a bedroom set.
Dante Waul was an outstanding help to my wife and I. Informative, quick, and thorough. A real class act. When we need anything that's available via Ashley HomeStore, we will surely come back to this one, and ask for Dante. If he isn't there, we'll come back when he is!
Mr Dante Wail was very welcoming didn't hover over me and allowed me to shop but was available for me to ask questions. Excellent representative thus far will be back tomorrow with hubby to place an order.
I was helped by Ankit today and he did a really awesome job at helping me find my dream sectional at a reduced rate. Very helpful especially for first time buyers.
This is by far the worse experience I've ever had. We purchased a bedroom set in late July. It was supposed to be in stock and would be delivered in 2 weeks. I called 2 weeks later and the representative said it could take up to 6 weeks, but all the pieces were in stock with the exception of the side rails. They gave me another ETA that was 2 weeks later, which was the end of August, then they gave me a date in September. I spoke to a manager and he said he would check into it and call me back. He never called me back. I went to the store for a refund on September 15 and found out the set was discontinued!!! Clearly they knew the set had been discontinued, but they never bothered to let me know. I will never purchase anything else from this location. The customer service is horrible!
Good selection
Good doing business at Ashley, salesperson Ankit and sales manager Moses gave me a good hassle free deal. Will come back thanks.
I really was pleased with my experience with ashley furniture today especially Ankit Sharma was very helpful + great deal he gives.
I had never shopped at Ashley Furniture, Dante Waul was an exceptional sales rep. He made my buying experience stress free. I will definitely recommend friends and family and I'll be going back myself.
Was shopping for some cool furniture for my Airbnb. Mr. Waul greeted me promptly and offered many recommendations based upon my budget. Super friendly guy. I will be back soon!
This was our first time in an Ashley store ever. We were greeted but not hounded by Donte Waul. He was attentive, professional and knowledgeable when we needed him and kept his distance while we browsed. He went above and beyond to make us have a great first experience. Can't wait to buy some more furniture from him in the future. This man needs a raise!!! I see many positive compliments about him. You have a great employee and he deserves it.
I got a great deal for my furniture! Can't wait to have them in my home! Salesman Ankit was a pleasure to work with. Thank you Ashley!
my wife and I are writing this review for Tim Waul and Ashley Furniture today because we just want the whole world to know how competent and how capable Tim and his team are, and as well as how confident we are in using their services again in the future when needed. When trying to purchase Furniture for your family one is tasked with finding a products and a price that will be conducive for a comfortable quality of life and financial peace of mind. Tim and his team certainly helped us to find it. With all of our particular family's needs, Tim and his team were able to work through it efficiently and effectively and at an accelerated pace. I highly recommend Ashley Furniture to anyone who might be purchasing quality home furniture. I greatly appreciate the effort and Energy that was given to help us reach our goal. I wish Tim and his team the best of luck in all their future endeavors. Thanks again, Steven and Algenia
Great prices and great showroom. Ask for Ankit! He's very knowledgeable and very accommodating. He even carried part of a bed around the store for us to make sure we found a dresser that matched. Couldn't be happier.
The customer service at this location is 5 star quality headlined by Dante Waul, he made us feel like family from the minute we walked in the store. I am never one to write a review, but it felt needed after such a smooth and friendly experience. They have a customer for life in me!
Dante Waul provided great customer service. My family and I were pleased with his assistance and will be back soon to make our purchase!
As I move into my new place I can honestly thank Dante Haul for making it look better than I ever thought. His willingness to help me pick out furniture that matched my personality and style is what stuck out to me. He even took in consideration as to what my budget was without trying to impede too much. I have already recommended others to go see Dante!
Really enjoyed my shopping experience. Thanks to Dante Waul and his retail professionalism.
We went to finish our living room at Ashley home store. Very pleased with service provided by Ankit Sharma. He was knowledgeable about the products and patient with us. Will return again.
It was wonderful experience buying a our first set of sofa from Ashley.. We had pleasant experience of shopping with Mr Ankit Sharma showing us wide variety of options. Thank you Ankit and Mr Eddie..
Great options, go around holiday's to get even greater deals. We went around 4th of July and saved around $500 off of a couch. The associate helping us worked with our budget and we were able to negotiate a good deal with him.
Sale Associate Mr Dante Waul was very polite and easy to work with. Ashley home has great deals.
Sam was extremely helpful and professional. I love the fact that I was able to describe the room, color, and carpet, and he was able to make really good recommends. One of which was perfect for the space. It's now our favorite room.
Had a great experience at this location. Dante Waul took great care of me. I was greeted with a smile and a positive attitude. Dante was very knowledgeable and helped me find exactly what I WANTED. He didn't try to sell me on whatever he could, he actually made sure I left with what I came in for. Thank you very much. Will definitely do business here again
Great store. Awesome experience with Sales Rep, DANTE WAUL! He doesn't just treat you like a customer, but like family. Ask for DANTE WAUL!
The salesman, Timothy, was outstanding with his customer service and assistance.
I purchased 2 mattresses and bed frame from this store. My salesperson Dante was very helpful and his customer service was amazing. I would definitely recommend him to my friends and family. Thanks.
Very good experience at Ashley Home Furniture! My salesperson King Richard was very attentive and aided in my decision without being pushy. Will definitely be back for my future furniture needs!
I will never shop here again. They do not give refunds, after paying I learned I had to wait 6 weeks to receive my furniture. Then when I got it, they couldn't put it together and had to wait 2 more week for the right parts. Worse place to shop. They will suck you in but don't fall for it.
Great time at Ashley Furniture with Dante Waul! He provided excellent customer service. Beware!!! The delivery process is horrible! I was promised for my household goods to be delivered this past Thursday. The first phone call I received that Thursday stated that the truck was running behind 30 minutes. The second phone call I was notified the truck was running behind 2 hours. The third call I was notified the truck broke down and my couch would have to be rescanned back into the warehouse which takes 24-72 business hours. The rep informed me that she would give me a call Saturday with a delivery time for Monday. I did not receive a call from anyone at all that day. Here it is Monday and I had to call the store to inquire about my couch. I was then informed that they could deliver the couch Friday or anytime after that because they had openings then. I called to speak with the manager and was on hold for almost ten minutes. As a result I was reimbursed my delivery fees and will be picking up my own furniture from the warehouse. Buyers beware!!!
We are building a house in Elliot City , and it won't be ready till Jan.2018, so we were looking to furnish our new house.We looked at a few furniture stored , and last stop was Ashley furniture at Catonsville. first initial greeting with salesperson Eddie Elahi as he made us feel at home.With Rich knowledge of him about the furniture, we will come back and purchase from him. Thanks
Ankit Sharma was an outstanding salesman. He was couteous, attentive and very professional. What we loved is that he was not pushy but helpful and that moved us to make a purchase!
Very nice staff. Helped me with everything that i needed☺️
Dante Waul immediately understood what type of leather loveseat I wanted to purchase. Mr. Waul was very professional, but friendly. I was so thoroughly pleased with the loveseat color and price that I purchased the matching chair too. Thank you Mr. Waul for providing me your expertise in making my choices and for providing me excellent customer service.
Dante Waul provided great customer service with the selection pricing and delivery of my purchase. He went into great detail of the warranty program as well was able to get me a great deal on a last minute purchase of merchandise I wanted. I will be back and will look to work with Dante again.
The salesman Dante Waul was very professional and really helped in making a furniture selection for my friend. She was there for a love seat but decided to get a chair as well. I intend to shop Ashley Furniture for my next furniture project in the spring. Thanks for a great job Dante Waul.
Purchased kids twin bed and dresser, Excellent customer service starting from purchase till delivery by service rep Radharani Pani
Fast and friendly, bought a bedroom set from sales rep Dante Waul. He was quick and courteous. Dante hooked me up. Highly recommend, will come again
Dante wahl was an amazing salesman! He made my couch shopping experience so much easier and better!
Sales person Julie, was very helpful. Would recommend her to all.
My wife and I have been looking to purchase a sectional sofa. We found just what we were looking for at Ashley's . Dante the Sales Associate who helped us was very helpful and patient. He was able to answer all of our questions and was not trying to sell us. Good experience !
The manager was rude and just wanted my money without a deal I was prepared to spend over a thousand dollars. The manager tried to make me buy what I didn't want. Never going back there.
Dante Waul was very helpful. He really knows how to talk to customer politely and professionally. He is a great sales man.
Amazing customer service by Ankit Sharma. He took his time in explaining the products and providing advices for his customers. Definitely will be coming back to buy more furnitures!
This would be our second visit to this location in Catonsville, MD. Out of all of the furniture stores up and down Route 40 we always seem to come back to Ashley's because of their people. Their prices and service are unbeatable! We first bought a top-of-the-line mattress and couch set that we love!!! So, we came back shortly after and purchased a matching coffee table. We had a wonderful experience with Hira, Sam and Pete. These individuals aren't like other furniture sales reps who just follow you around and breathe down your neck, they actually give you space. We will continue to shop at this location for all of our furniture needs. Thank you Catonsville staff for providing fantastic customer service!
We shopped around for a while looking for new furniture and decided to stop in Ashley Furniture Catonsville. It was the best decision made for our new purchase. Hira greeted us and helped to select our new bed room and living room sets. She was very helpful and professional and knew the products well. The best thing, there was no pressure. She helped us to make an educated decision for our selection. We left the store completely satisfied and happy. We will definitely be back. If you need new furniture we will recommend every one visit Ashley Furniture Catonsville and for best prices and great service ask for Hira she is a great help. Thank you!!
Great store, Great furniture but the salesman needs to let you get in the door first! Bum rushing me changed my whole experience!
I recently viste the location in Catonsville and everyone was amazing. Ankit was the best he helped me with everything I needed and was nothing but patient with me.
Me and my wife walked in hoping we would find something to complete our kitchen and family room. And what do you know we did. Thanks to Waleed, he gave us some good recommendations and also helped with the pricing. Don't know what more I can ask for. All in all, good place.
Planned on purchasing new furniture for a new apartment. While wandering the store a man JB would kindly ask if I needed anything and let me browse independently until I was ready. He was such a lovely guy I told everyone how much of a gentleman he was and how helpful he was to help me figure out how I could make it all fit in my new room. He went above and beyond to meet my needs and get me the best price. Making a big purchase is overwhelming and if you're new to it...I highly recommend looking for the old guy at Ashley!
Excellent customer service was provided by Dante Waul. He assisted me in using the in store on line catalogue for sending pictures of side tables to my phone. My expectations were exceeded. Thank you!!
I purchased living room and dining room sets from this store and the salesperson Richard was extremely helpful. He is very knowledgeable and was concentrated on my satisfaction as customer rather than his commission as a salesman. He went above and beyond to make sure I'm pleased with my purchase. One of the best customer service I ever received. I will definitely recommend this store for any future purchase. Thank you Richard
I had a wonderful experience at Ashley Furniture Catonsville. The sales associate Hira was very kind and helped select my daughters bedroom furniture. It arrived in a timely manner and looks wonderful in our room. We will definitely be back in the future to purchase more items from this great sales rep. Thank you very much :)
When I came In I wasn't really fix on buying any thing but this young man ROSS was so nice And really had knowledge on what was in the store
The customer service rep, Sam, was very helpful & I got a great deal on a mattress set
What a wonderful experience my mother and I had buying a Living room set today. After going to a few stores not finding anything and terrible customer service we came to Ashley's where the service was great thanks to Sam Eljammal. Soon as we walked in the door we were greeted with a smile and this week's sales. I would definitely recommend the Catonsville store to anyone looking for furniture.
Ankit Sharma was the absolute most helpful salesman I could ask for. He was patient and ever so kind to find me THE BEST DEAL EVER!!!!!!!
Ankit Sharma great to work with. I returned to him to buy because he was attentive but not overbearing.
Found everything we needed with great help from Sales associate Sam Eljammal.
The place has a great manager named peete and a nice employee named King Richard that has shown great prices, we decided to buy a new sofa, loveseat, and a chair. If you are finding new furniture I highly recommend this place.
I just purchased my first sofa and my salesperson Nancy was AWESOME. I will definitely be back for the Labor Day sale. Please come and ask for Nancy. She is amazing!
I came in several times before my purchase and Ankit was very Helpful, Knowledgeable and Effective. My Purchase was done in a good timely manner.
I had Hira Shakoor she helped me and my sister with furniture for our home. She was very nice and helpful. Great customer service.
Sam E was great and extremely helpful. He helped us every step of the way, and did not pressure us in the least bit. He understood our preferences and concerns, and helped us to find the right couch and a configuration that would fit in our small space. Thanks Sam!
Great customer service and Hira Shakur helped me get a better deal than online. Will definitely be back for furture purchases.
Ashely in Catonsville is the greatest place to seach for furniture. King Richard was a great help in getting us quality furniture to complete our home
Was undecided in choosing a bedroom set,King Richard was there to assist as my salesperson.with his help and That of Eddie both of Catonsville Ashley.Also Pete the mgr gave me a good deal.I recommend this store to all.Thx guys
If you want a great deal and the best customer service come to this Ashley's. Ask for "AK" (Ankit Sharma), usually there on Saturdays and Sundays. This man will hands down get you the best deal and accommodate your needs. I order an new sectional originally to find that my unit had changed and I was gonna need it in the opposite layout. I called AK up and he took care of it in a 30 second phone call and had the paper waiting for me to stop in and sign. I'll be back and will ask for AK.
I went in to look for a dining room set and got a great experience with the young lady Ms. Shawntae. She was very helpful and I will be back soon.
Excellent experience. Staff was helpful and forthcoming
The lady name chante help me out she did a good job I will come back thanks
I recently came up to this location &' spoke with Chante , she was really pleasant , so nice ! She helped us find our living room set to match our carpet ❤️ I really will recommend friends &' family to go there ! Thanks to Chante we had a wonderful time at Ashley Furniture ! Thanks again Chante hope to see you soon at our next visit Ashley furniture in Cationville
I had excellent service with Chante Brice. She brightened up my day. She was patienced with me. She was very kind with an upbeat attitude and She was very knowledgeable about the furniture I was asking about. Everyone else around also made sure I was being taking care. Two thumbs to Chante at Ashley in Catonville.
Great service! Our salesman Sam was patient and helped us compare different items to work with our situation. We'll be back to work with him on our next set
So, let me start off by saying I normally can't stand salespersons. I feel like most of them are either to pushy or just not helpful at all. Thankfully we ran into Chante. My son literally ran into her, and she was the sweetest most helpful person. We were picking out a living room set and she listened to my son's needs as well as mine. Overall great experience! Thanks Chante.
I couldn't make up my mind on my purchase but thanks to the very helpful associate Timothy Waul, I left with the perfect bedroom set! I couldn't be more happier!
Great customer service , Sam was very helpful and I had a good shopping experience! Will be returning for more furniture soon!!
Ashley Furniture
Nice place for great quality and mindblowing prices loving the bedroom set i got from there sales associate Alex rossiter was an amazing help will definately do business with them again😇
Great quality furniture went there and bought few things excellent customer service by Aleczender roaster he was such a help.the store was beautiful and great prices...
I bought a couch and love seat. Nancy was wonderful in helping us and the overall experience was excellent.
Bought a 5 piece Porter bedroom set from Nancy and loved the service and love my bedroom set Thank you
I'm in love with the new bedroom and living room set I got from here. Waleed the sales rep was patient with me and did everything he can to get me exactly what I wanted. I'll definitely be back😊
I had a great experience at this store, I recommend this store to anyone looking to buy furniture. Timothy Waul is the man to see!
My first time purchasing furniture was a hassle, but thanks to Timothy dante waul for helping me look at different bedroom sets on the floor and online... we finally picked the perfect one. He will most defiantly make sure you leave out of Ashley's happy and satisfied. I mean he makes things happen !!! also note he does keep in contact with his customers until the furniture is delivered to your door. I do recommend him when it comes to looking and purchasing furniture. Best salesmen I've dealt with :)
Had a great experience with sales person Timothy Dante Waul. He was super helpful and patient and made sure I left satisfied and confident in my purchase. Would definitely recommend Ashley's and my sales person Timothy.
Great customer experience - thanks to Timothy Dante Waul!
Ankit was super helpful! He answerd all our questions patiently and offered us some very good suggestions.
Had 3 wonderful experiences. I couldn't make up my mind and visited different stores. The sales people Pete and Nancy could not have been more helpful in my decision. They had patience of saints dealing with me... I love my purchase I will be back
My wife and was looking for a couch and we ran into Mr. Alec Rossiter, one of the salesmen there. He was professional, polite, and especially not pushy like most sales people. Just wanted to say thanks for great service.
I had a very pleasant experience. Purchased a bed and night stand. Very expensive store. I'm not happy with having my delivery delayed due to their error.
Had a very good experience with them and got our furniture for a very good price. Alec Rossiter was very good in showing and making us understand the details about the product and the warranty. Overall we are happy with the store customer service and I encourage everyone to go and visit the store.
Ankit has been very professional and kind throughout the process while my parents were shopping for our dining room sets. I would highly recommend working with him should you come to this location.
My wife and I came here for the "4th of July Sale". Before hand we gave the store a call and 'Nancy' answered and was very kind and helpful over the phone! Once we got to the store, we immediately searched for 'Nancy' and once we found her she helped us out so much! Great customer service and experience! We are now happy with our new couch, lamp, and pillows.
Had a great experience here. Ankit was very helpful and got us in and out quickly. Would definitely shop here again.
Awesome service and prices. The staff was friendly and helpful. We worked with Ankit and will be back.
Made a good deal with them.
This store is absolutely terrible . Go Elsewhere!! How they setup their delivery schedule is horrible. Their Sales Manager Darlene should be in no position of management ANYWHERE. I am trying to get a better understanding of why they setup up delivery the way they do, and Darlene is making jokes that are not funny and it frustrated me that she was not taking the situation more serious. My original sales representative was great. It been down hill since I purchased my items.
Great selection of furniture at relatively reasonable prices. Staff were friendly and helpful
Terrible customer service, terrible warehouse organization and even worse accountability. We recently purchased a mattress and floor model bed (the Wesley King Poster bed) with a dresser and night stand. Where we got these for a good price, we didn't encounter any issues until after pick-up. We were told because it was a floor model, they would not do delivery; we had to come pick up the bed, dresser and night stand - which was all well and good, we complied. Once we got home and were ready to put everything together, upon unwrapping everything, we realized we were missing all the nuts/bolts to put our bed together. Upon further inspection, we discovered we were also missing the screws to mount the mirror to our dresser and the knob to the front of our night stand was missing. Another issue is they did not pack all the right slats and slat legs. They actually packed a slat board that wasn't even a king size - it was meant for a full size bed and did not match any of the other equipment - so they gave us part of someone else's order. After calling into the Ashley store (Catonsville, MD), they said they could not help us over the phone and to physically come in. We came in the next day and they informed us they would have to order all the hardware which would take 1-2 weeks. We received the other equipment within a week fortunately, and was able to put our bed mostly together, however, they still left out 4 important nuts to secure the baseboards to the foot of the bed. We are now weeks into our order with an incomplete bed. Yesterday rolls along, the day of our mattress delivery and the driver arrives with a mattress that we didn't pay for - we paid a lot of money for a beauty rest pillow top and what they came with was not that. Come to find, they delivered our expensive mattress to someone else. They take the bed & boxspring and say they have to bring it back to their warehouse for rescanning and reshipping. No lead time as to when we can get a mattress. No one tried to expedite the order after THEY messed up, no one offered any further assistance, they just said oh we're sorry. We called into the store we purchased our furniture at and get hung up on 4 times. We ask to speak to a manager and they say no one is available - to put in a request and a manager can call you back in 48 hours. For a company that prides themselves on "honesty, integrity, accountability and customer service" we have yet to see any of this take place on what has been the most miserable experience with a company I have ever encountered. A small mistake along the way is one thing but to mess up on not one but every order made is absolutely ludicrous. They have no organization and no care to fix the problem - all they care about is making the sell. Once they have your money, you can't get a refund, they offer a store credit, so they don't bother with helping the customer after multiple mistakes on their end. so here we are 3 weeks into our order with no bed, very little customer service and what is becoming a price we paid for an incredibly inconvenient and frustrating experience with Ashley Furniture. Disappointed hardly describes my feelings for this company. We ordered from Value City and had every thing we ordered within DAYS. Zero issues. Do not make the mistake of going to Ashley's - go to Value Furniture and be treated with respect and like they give a damn about you.
David, one of the new managers, and Nancy were extremely helpful in both selecting the best mattress for my needs and my price range. They were very personable and were able to create a deal that I could afford. Thank you!
Horrible horrible delivery issue with Ashely! Have been waiting for king bed for over 3 months. ETA is postponed consistently. We are even not allowed to cancel order because store manager told you he has no authority to cancel orders. Are you kidding me?? You cannot deliver a bed in 3 months and cannot give a correct ETA and now you are telling me we are not allowed to cancel it??? If you don't want to be pissed off so badly, Do NOT buy from Ashley!!! Never!
Alec the sales associate and David the sales manager was excellent! Had a great shopping experience today.
Absolutely awesome experience. Anthony and Quiton were both excellent. They were helpful but not over bearing like car salesmen. We were able to make our purchase and set-up delivery all in on visit. Dave was helpful also. Great store with super customer service!!!
Staff are awesome shop here
Alec was patient and extremely helpful. He made our shopping experience a delightful one.
I stopped into the store to see a living room set I had seen online. J.O. was the salesperson who helped us and he was wonderful. Very friendly and patient. Unfortunately, they didn't have the set in the store, however he tried to find it in another store for us. We ended up purchasing another set and have been extremely happy with our experience. Anshika, who checked me out and scheduled my delivery, and the sales manager were very friendly and helpful as well. I highly recommend the store.
I see there is a epidemic on late furniture delivery. I will add to this list as well. Been more than 2 months since purchase. Same story as the other customers, keep saying the furniture is coming. Still waiting. About ready to cancel and spend my money elsewhere.
Great customer service and very friendly helpful people. Mr Sharma was very helpful and a pleasure to work with!
Had a delivery date and was to receive a call the day before for the 4 hour timeframe...No call, so I called the store and was placed on hold-no one came to the phone. I called back, was placed on hold again, no one came to the phone! Their customer service is horrible!!
I went to Ashley Furniture store and i was greeted by a well dressed salesman his name is Timothy Dante Waul. He was very knowledgeable, very helpful and very polite. I was very pleased with my purchase and my salesperson. It was a good experience to go into a store and didn't get hassled by the salesperson. It was a pleasure for once. Timothy Waul you ROCK. you make it a pleasure to come and shop for furniture. we need more people like you. If anyone is looking to purchase please ask for Timothy Waul and you will be very happy.
Timothy Dante Waul was our associate at Ashley and he went out of his way to help us. He didn't want us to leave until we were 100% satisfied and so he worked with us to make that happen. He even gave us his contact info in case we had any issues, and always responded right away. It has been a real pleasure working with him!
I have been waiting since The Saturday of Presidents Day Weekend for furniture that I was told would be delivered. We called and they said they had our couch but were waiting on a small kitchen table and chairs. they would deliver the couch but we would have to come and pick up the table and chairs. When pressed, we told them to cancel the table and chairs and deliver the couch, they said they found the furniture and would be able to deliver it this week. There was a snow storm yesterday and we were told if the delivery was canceled they would call. Also the said they would reach out to us 30 minutes prior to deliver - very important as my wife and I both work and we need the time to get to the house. Well after hearing nothing my wife just called today and was told they are 15 minutes away. I wonder if she is not there will they just leave - lets hope not. We had to push to get our furniture and then no communication unless we initiated it. The service with this company is deplorable and I will never go back and further will never tell anyone to shop here. If I could give no Star - I would!
Salesmen here will hover over you like a hawk.
My experience in the store was great. The man who helped me (J.O.) was so incredibly sweet and worked hard to get me the sectional I wanted. When I finally ordered the sectional, they assured me it most likely wasn't going to be the 6-8 weeks that they tell you. LIES!!!!! It has been over 7 weeks and I have heard nothing until today when I called. The woman I spoke with said that it wasn't supposed to come into the warehouse until March 17th which is over 8 weeks from my purchase. When I told her this, she double checked everything and my couch just so happened to be delivered to the warehouse today. Coincidence? I think not. Then, she told me it hadn't been scanned in, so she she would give me a call tomorrow. So, how long does it take to scan furniture in? how does she know it's been delivered if it hasn't been scanned in? I spent $1500 on this couch and have been sitting in my new apartment without it for two weeks. I am extremely disappointed and will most likely NEVER be stepping foot in this store again.
Huge selection with great prices. Similar product to Pottery Barn / Crate and Barrel at half the price. My sales person, J.0., was very helpful. Love this place.
Not a very great collection of furniture designs.
Not a pleseant exprience at all. I would never purchase anything from them again. Ive been waiting for my purchase for 6 weeks and still have not recieved my furniture for my new house. Any time I call to check the status of my order they postpone the delivery date, it happened 3 times so far. Do not recommend this place at all.
Great customer service. Greeted at the door and escorted around the facility. Perfect place to shop for furniture.
I purchased a set of furniture but it is more than 6 weeks I am waiting for them to deliver the furniture.
I was in the store with my huband last week trying to buy a sectional.. couldn't figure out what way would work best for me. The sales person was helpful but wasn't very attendant, I went to the front desk. They were very nice, the office manager Nimra helped us find what we needed. Great customer service!
We bumped into the store just to check what they have, we realized they have stuffs better than expected. Mr. Jo Barcase gave us a tour of the store, eventually we ended up picking some of their best. Thanks Jo barcase, appreciate your support.
I work for a big commercial company I was looking for big purchases around $25,000.00. But we need to buy one dresser and a nightstand to show the CEO of the company. They made us jump through so many hoops just to get two pieces of furniture. We were at the warehouse to pick up the two pieces but after we had to wait for 30 minutes for them to get it off the shelf. This was the biggest joke so we Cancelled the purchase and went to value city down the road. Way better experience now they got our Business. Value city is very happy.
To high !!
I recommend you take a trip during their huge end of year liquidation. Their sales associates were polite and professional to me and my wife during our visit and through the purchase.
Promptly greeted by Quinton Hill upon arrival. He knew exactly what I was looking for, showed similar pieces, and was knowledgeable about furniture groupings and construction. Quinton made purchasing a pleasurable experience. I would highly recommend working with him.
Came in to complete my Porter bedroom set. Great customer service from the sales guy, Quentin and the service rep Aqsa! Definitely will be back for more.
It's a really wonderful place for anyone who wants furniture. They have excellent customer care with best services. Employees seems really professional. There was a employee named Aqsa who really helped me in getting my stuff which showed how good she was in her work. I really recommend this store for your furniture.
I love the customer service at Ashley's everytime I come in I am always satisfied. Aishah is a really respectful and honest worker. She always has a positive attitude!!! She's GREAT :)
The service here is excellent. They really take good care of you and the amenities are top notch. Always a pleasure to purchase furniture from Ashley Furniture. The purchase experience was great and my sales person "Hira" was really friendly and helpful. I got a great deal.
Not a pleasant experience at all. After sales transactions is over, this company leaves little to be desired. I will NEVER purchase from Ashley again. Suggest you go somewhere else. After sales, which was a fine experience filled with promise. I was introduced to what I now believe is the Ashley Furniture way of doing business. - six weeks of waiting for the furniture - schedule a delivery date of 12/19 with a promise to call 48 hours ahead to confirm delivery (well i got that call, to be told that the truck had been in an accident and delivery would now have to be scheduled for 12/28) "a week later, really!!!" I unhappily renegotiated with the helpful store manager for a 12/23 delivery today! Guess what... DAMAGED, and NO MATTRESS on the truck.... I was asked to have the area cleared and ready for delivery... well i did that and now..... no mattress - when i called to arrange for delivery for the mattress that they forgot to put on the truck, i was told 2 to 6 weeks... and the same for the damaged piece. - On several occasions during this process, the stock answers were.. " I am not sure how that happened or I don't know what to tell you" Ashley Furniture.... You have a lot to learn and teach about customer service. Will not return!
Good selection. Competitive prices.
Found my couch here!
I never write reviews but this was the absolute worst customer service I ever had! Don't waste your time!
Good collection .
Staff was very friendly and helpful. Found exactly what we wanted.
Terrible experience. Dealing with customer service is a nightmare. Protection plan is worthless. Claims were denied which my subsequent internet research showed was the norm. I tried posting photos of the couch I bought on their website review section, to show how the color wore off over time and they deleted the review.
Didn't like the service I received so I walked out. Poor customer greeting
I didn't find much furniture to my liking at this store. They were nice enough and helpful.
Absolutely terrible experience. It took over two hours to order a simple living room set because every associate we encountered was completely incompetent. I will not be returning here again. I am keeping my fingers crossed that we at least get the correct furniture delivered, which will be a miracle since they can't even spell a the customer's name correctly.
bought a furniture and got the protection plan and I was told all damages will be covered and when the time came to put the claim now I am getting the details that your damage to my sofa is not covered under the protection plan. When it is time to sell everything is yes and when you have problem there is always excuse or exception. GREAT JOB! won't be coming back there again.
Do not ever shop here i advise you. I thought these people were elegant and mature. You would think they care about customers but they don't. It took 2 weeks to deliver my headboard. Before they could get it out the truck, they were taking it back for damages. The new undamaged one was going to take 6wks. to come. Well, i wanted my money back. They tried to charge me $360. for cancellation and restock fees. And even though the set never made it off the truck and into my house, i would mot get my $150. delivery fee back either. I was so disgusted with them i wanted to sue them in the court of law. So i had to keep the set because i was not about to lose out on over $500. The very same day my new set was delivered, they had a big sale. Buy 1 and get the other piece free. What a smack in the face. I will never buy from them again and i advise you not to. Unless you can handle the feeling of being ripped off.
Very good furniture and attractive prices.
Bought furniture a complete bedroom set & mattress in December. When i bought the furniture they saleman said you dont need boxsprings just the mattress with with bedframe. So a week goes by we get our furniture the guy goes you need boxsprings with this frame. I call up their and they said come in and buy the boxsprings so i did. Get them home wrong width and height two totally differnt boxsprings!! The salesman sold me two wrong box springs so had to bring them back to the store. Then gave me a hard time because i took them out of the paper wrap. (DID NOT EXPECT TO HAVE AN ISSUE) had the furniture for a month was a sleeping on it and one night the whole frame broke and and we fell to the floor.I called the store they gave me the run around and straight up lied to me every time i called the location. Called corporate and still was an issue. They ordered me parts waiting a month finnaly got a part in and it was the wrong part that i needed! Its now Feb and i'm still sleeping on the floor due to them not doing their job correctly! Asked for a refund adn they said they couldn't do that. Finally she gave me a 100.00 giftcard but the frame cost me 658.00. Still paying full price for a broken bed frame! They are a horrible company, poor customer service, rude and they dont help you out at all! Hurry to sell you stuff but when it comes to fixing a issue poor service and trying to flip it around like it was our fault were having issues with a defected item. I will NEVER buy from them again. They lost my service.
Ashley catonsville are cheats. We ordered and paid for a King size bed frame . We were waiting for delivery when Ashley called us and is forcing us to take a queen size bed frame which had the same model number as a King size bed frame and now is asking for more money and is forcing us to accept the merchandise which is yet to be delivered. They very conveniently change everything on paper and blackmail you into taking
If zero was a option that's what I would rate it. The people are very rude and my couch was delivered broken, three months it's still broken and waiting on a replacement. Please go shop somewhere else.
My husaband and I went in looking for a couch during their "everything must go, no offers refused" sale, which was a complete scam. The sales person we had was extrememly arrogant. We found a sofa that we liked but it was over what we wanted to spend so we asked what the best they could do on the sofa was. We were pretty far away price wise so we told them what we were looking to spend and instead of saying that he didn't think he could get us there his response was "well this isn't the sofa for you then". After that we were no longer interested and got up to leave. No sooner had we reached the door he had ran to his manager and told him and they were laughing about what we had said. The manager then confronted me about my price range in front of the whole store like it was some type of joke. I firmly believe that they jacked the prices up on all the furniture so they could discount it and make it seem like you were getting a good deal. I went to the store after reading the reviews thinking that everyone has an off day, but the reviews were absolutely correct. This is the worst Ashley Furniture store I have ever been to, and I have been a loyal Ashley customer for at least 10 years. No longer. We went to Bob's Discount Furniture had a very nice and helpful salesperson named Glen and bought a sectional that was just as big as the sofa we looked at for $4,000 less. DO NOT go to Ashley Furniture Store in Catonsiville unless you want to be laughed at by rude sales people because you don't want to spend $5,000 on a sofa.
I have the worst experience of my life .. Sales person and Manager all the same team.. they will cheat you .. say something and will add in your invoice Warranty , which you never wanted .. very rude and horrible experience .. will never go there , I bought more than $5500 furniture and added price of warranty and charged more.. we trusted and did not check the invoice.. when we went back , they refused to help and show weird faces .. be careful and be aware of this store .. not honest at all. !!! I wish I have checked their reviews.. majority are complaining about their dishonesty and rude attitude..
This it worst shopping experience ever. The sales persons are rude and you will walk out with horrible experience. I would never go in to this store again.
Well this is my second time going there and I haven't had any problems.. On my first trip we ran into Terrell Suggs of the Baltimore Ravens so I guess everyone was on their best behavior. But, on the trip I just was nice. Very good sales person and gave me some decent discounts.
If it has a bad star I will give it to Ashley. If I saw reviews of Ashley before I happened to see this store, I would not get in this bad management store. Please be very careful of this store. Lots of good furniture store around, never be next poor customer of Ashley.
Bad customer service
Buying here is simply a bad idea. Looked a sofa that was priced at $900. I was told they would have to charge me addtl to deliver (which is normal). Asked about the consequence of finding a better price--they said they'd take care of that but they were certain I would find a better price. Purchased it... then checked at Gardiner's Furniture across the street 30 minutes later just for good measure. They had it for $599 with free delivery--and that was the regular price! Went back to Ashley (the same sales rep and manager) said that could I not get a refund AND they would not match it or even come close!! All within a 2 hour time span!! Had to get MasterCard to return the purchase.
Delievered a couch with no legs, how does that happen? Then were not willing to help get the matter resolved. I don't think they respect American Culture, they seem to be forgein owned, who knows who is financing this operation, and where the profits are going. I am filing complaints with the Better Business Buerau and the conditions I should have checked the Google Reviews.
ABSOLUTELY HORRIBLE!! Worst experience ever! Great couch - but the customer service has been ridiculous. Delivered the wrong piece of furniture, talked to 3 different people who were supposed to order the correct piece and last I called the piece still had not been ordered. no note even in the system that there was a problem. Chaise for the sectional was defective so they ordered a new one, its been sitting in the warehouse but no one has bothered to setup a delivery for it. which only happens on Tuesdays in my town btw! what!?? Returned a rug that we ordered because it was the wrong one. ordered a square rug, came in round. Dropped it off to them on Sunday, was told the ONLY lady who could process it was only there Mon-Fri. so we'd have to leave it and they'd get her to do it Monday when she got in. Wednesday night it still hadn't been processed or credited. They are about to be told to cancel my order all together and come pick up the rest of the couch!
5 piece sofa set purchased. Delivered today, and the armless recliner and right-arm facing recliner are defective. Delivery folks (3rd party, from "corporate") stated that they can't take it back, and defect needs to be emailed to corporate with pictures. We decline the furniture repeatedly, but delivery said they couldn't take it back, and furniture would have to remain in our home while we resolve this with corporate. Called Ashley, and they said that because we kept the furniture, they would not get involved. We told them we were not left with a choice. They said that it still wasn't Ashley's problem. After much yelling, they conceded to contact corporate (Regency furniture?) and try to help us get rid of this bad furniture. If Ashley holds up their end, I might change this review. But for now, avoid at all costs.
Don't waste your money here. Yes, Ashley Furniture has cheap furniture that looks good - but the furniture won't last and the customer service is absolutely terrible. I've never felt more abused and stonewalled in my life. My experience with Ashley Furniture has made Comcast customer service feel like I'm on the phone with Zappos. I've been lied to, I've been called a lair, and I've been downright insulted. My wife and I purchased a table from Ashley Furniture that clearly has a manufacturer defect, yet Ashley Furniture refuses to honor the manufacturer warranty - even though we are inside the warranty period. In fact, they refuse to even look at it. The top finish applied to our table looks like the cheap laminate covers you would put on a text book as a kid - and the finish is now peeling, chipping, bubbling and beveling - even though, my wife and I have barely have used the table and kept it covered for almost entire time that we've had it. Now, my wife and I are getting the run around from their customer service employees, who have done everything from tell my wife and I that we abused the table (is barely using a table abuse?), that we must have put a glass down on the table and caused water damage (how is this plausible theory if the damage is everywhere?), and that we caused the scratches (despite the scratches not truly being scratches but being beveling in the finish). Overall, if you don't want to feel abused and treated like dirt, don't do business with Ashley Furniture. After you've written them a check, you should expect them to not to honor any agreements or manufacturer warranties (unless you sue them). And you really shouldn't expect to be treated with any dignity or respect.
Please don't waste your time in this store. We waited two months for a living room set and never received it. Ended up cancelling the transaction and asking for our money back. At least the store manager was understanding about it but the sales man don't really care.
30+ minutes walking around, not a single salesperson to greet me, ask me questions, or promote sales.
Please don't waste your money here. Yes they have cheap furniture which looks great, but it won't last and their service is absolutely terrible. We bought a couch from there, and within a month it broke. I bought the lifetime warranty, the first time they came out and repaired it without any issues. Two months later it broke again, well it's been 3 months and they have been giving us the run around about fixing it, and now they claim that it's abuse that caused the damage. So sitting on a sofa and reclining on a RECLINER is abuse? What a joke, I am calling them on Monday and giving them a final option before I report this to the BBB and possibly even contact my lawyer. It's simple, don't waste your money here, invest what you would have spent on something better.
PLS PLS dont go this store,they dont keep their word and very rude sale people,worst store,not sure why they keep these sales guys here...there are other good stores than this one
I purchased dining sets and two other pieces of furniture last month. I was little worried about some of the unpleasant reviews, but decided to give it a chance. The sales person, Ed who helped me was professional and friendly, the customer service by the back staff was okay, and the furniture were delivered in 4 weeks, in good condition. So overall, I was happy with my experience.
Worst service ever this is my second purchase and the delivery schedule is ridiculous I work tues-sat and they only delivery on the days I work I had to put up w/ rude unprofessional reps just to purchase the chair now I can't even get it delivery I'm done w/ them period I have better service at Value City Furniture
I received defective furniture and it has taken over a month to resolve an issue of defective furniture. They are the worst.
Ok this is my first ever writing a review, I am so distraught and upset with their service that I had to do this. This is the worst store ever with the worst customer service. they delivered a torn love seat and a dining table without legs. I refused to accept the merchandise so now its been 2 months and am still waiting for the dining table and the love seat. Please donot waste your time . I so regret not seeing the reviews for this store. Its a waste of time and money.
I wish I had read these reviews before purchasing a couch through this place. My girlfriend and I found a great couch that was to be delivered 4 days after we bought it. when it came it was the wrong color...when i called the store, while the delivery men were still in my house, she acted like i was wasting her time and annoyed and told me, "well u cant keep the merchandise" ok..that wasnt my intention to keep the wrong couch. after a week of not even hearing from anyone, i call again and was told then that the person i spoke to should not have had them take the couch back, that they should have left it until the correct couch came. well that didnt happen. we were told we would receive a $50 gift card for our inconvenience. (which we have yet to receive nor hear anything else about) 2 weeks later, we call, AGAIN after not being contacted and they tell us they will call to set up a time. after not calling again a few days later, i called back and they set up a time to deliver it. I just went downstairs to get the meet with the delivery men and they brought the SAME COUCH, open box and all. when i called just now, im told that we have to wait till that couch is taken back to the warehouse, checked in, then they will call us, later this week to set up a time for NEXT week again to get the couch. we called corporate to tell them that we want a full refund, to which they said we have to drive back out to the store and do it. i HIGHLY recommend not wasting your time with these people. i am not one to write reviews but i was that disappointed.
As mentioned in other reviews, they 100% mislead you about delivery. We were quoted a delivery of 2-4 weeks, the bill of sale states 2-6 weeks, and even though we're still sitting on our old furniture 7 weeks later, they offer no explanation. No wonder they have a 'D' BBB rating.
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
