Ashley Store Columbia, MD

Janie was a huge help in the whole process. She exhibited excellent customer service skills and was very knowledgeable, helpful and pleasant. Hollywood introduced himself and checked in with me several times throughout the times I was there. A great experience!! Ask for them when you go in the Columbus store to shop!

Excellent service Demetrick Duper and Rubab.

Dee was helpful and not pushy. He gave us the options quickly and helped us purchase a couch.

We had a wonderful experience with the manager Kaingu Milunga (CHIEF)! He took great care of us as soon as we walked but also gave the spaces needed to make a decision! He made the process easy and very smooth! Definitely will come again for any other furniture needed! 100/10 experience!

This is the worst experience purchasing furniture I’ve ever had. The store’s employees were repeatedly dishonest with us and showed no interest in addressing any of our concerns. In addition, their delivery service was not adequately equipped to handle the size furniture we were ordering. We went to the store to look at a chair for a future purchase as we were having work done on the house and didn’t currently have a place to put the chair. The salesman let us know that we could order that day and then delay delivery as long as we wanted until we were ready for the chair, so we agreed and purchased. We also inquired about a battery pack for the chair as it had a charging component, and the salesman showed us the one compatible with the chair and added it to the order. When we got the call the chair was ready for delivery, the associate informed us that we could only delay delivery by two weeks. When we called the store to ask for their help in fixing the issue, they said they would call us back and never did. The chair was broken on delivery by the delivery people because they brought it in a truck that did not have a lift, and they basically dropped it out of the truck. A new chair was delivered several weeks later, and then we discovered that the battery pack they gave us was actually not compatible with the chair. We called the store and visited the store in person to try and resolve. They told us they needed to “call corporate” and would call us back but never did, so now we are out over $200 for something we cannot use. I would not recommend this store to anyone.

We bought a new living room set today, and Dee was super helpful! We knew which pieces we wanted to look at, and Dee greeted us right when we walked in the door and showed us the pieces we wanted to see. He never made us feel pressured the way some salespeople do, and he gave us plenty of time to think things over before checking in on us. We weren’t expected to buy from Ashley again, but the last time we stopped in the manager was so helpful, and our interaction with Dee today solidified our decision. Highly recommend!

Came into the store and was greeted with professionalism by D. Had a great time shopping and laughing with D highly recommend him as your rep.

Fatiam was wondering to work with and so kind , she was able to help me find a couch for a good price

Customer service was great, very friendly. Got exactly what we were looking for!

Fatima was very helpful and provided a lot of needed information.

From the initial interaction, your professionalism and attentiveness stood out. Janae took the time to understand my specific needs, preferences, and budget, ensuring that the options I presented were tailored to my requirements. Janae's deep knowledge of the products and keen eye for design helped me select a couch that perfectly complements my new living space.

Great products, love the unique couches we got. However Gigi was a great influence on why we shopped here. Excellent personality and customer service.

Janae was more than helpful with getting a surprise sectional for my Mother’s birthday in time!! My family and I were not expecting to get it in time knowing what we’ve had to deal with other furniture stores but it was delivered on the day they actually said it would. Not to mention Janae was more than communicative and patient with us trying to find the perfect living room set and we couldn’t be more grateful. The whole staff is amazing and has not disappointed! The piece is so beautiful in our home!

"Chief" Kaingu was very friendly and talkative! We pretty much knew what we wanted to get going in, but he helped us navigate the purchase system well. 4 stars because we previously had a very bad sales experience with someone else who was trying to "hook" us with "limited time special offers only he can make", but required my SSN? Hate that stuff.

Dee was nothing but respectful and helpful today. We came in looking for furniture and he helped us narrow down a tone for our room and worked with us the whole way. 10/10

Keith was so fantastic ! He was patient, kind, and incredibly helpful. It was a great buying experience!

Great prices, actually a lot better than other Ashley’s I’ve been to. Mychael helped us and he was great

Chief Milunga did a great job! Quick and easy purchase and no pressure!

Joey was phenomenal. Passionate about what he does and good effect. It was a pleasure being helped by him👍🏾

After a military move the last thing I want to do is shop for new furniture. We were dreading going to another store. However, we walked in to Ashley’s, we were greeted by Joey, and the rest is history. He was so professional , friendly and very knowledgeable. He turned a day of dread into a day of excitement. So grateful he made the process fast and easy. This mama is very happy. Thank you Joey for your exceptional customer service.

Good shoping experience.Our seals person was very pateint and helpful. Thanks Mr. Dee.

Fatima did an exceptional job helping me find furniture and a bed for my new apartment! She went above and beyond to make sure I felt comfortable with everything, and I couldn’t ask for better help. Ask for her when you go to Ashley’s!!!

Kaingu was very kind and respectful, let me and my children shop for a perfect coach without hovering just letting us take our time and was very interactive with us, definitely ask for assistance by kaingu at dobbin Ashley store!

Dee was very patient and very knowledgeable with helping us pick the furniture for our home.

Excellent service. Staff was very helpful with choices and provided competitive pricing. Very friendly atmosphere.

Joey did an amazing job today with showing me around. His expertise and customer service was exceptional. He was able to provide me with best price. Had fun doing business.

Dee is a great and helpful salesman.

Our saleman, Marshall was outstanding. Very helpful and respectful. He was there if we had questions but not constantly hanging over us. We got a good deal on our living room set. We will go back in future for other purchases.

Fatima was very informative on the products we were searching for. She really went above and beyond to listen to what we wanted and helped us find the perfect bed for us and couch for our family. Cannot wait to get our new pieces into our home. And will be back in the future with our next home modifications

Chief was amazing at the Columbia location! Couldn’t ask for a better representative and I am very pleased with my purchase!!!

I had a wonderful experience thanks to Fatima! She was incredibly helpful from start to finish—patient, attentive, and genuinely invested in making sure I found exactly what I needed. Fatima asked thoughtful questions, explored color options with me, and even walked the store to show different items and styles. Her professionalism and positive attitude was greatly appreciated.

Dee sales was great, good taste in furniture and worked a good deal. Thanks

We visited this location on April 14th. at around 7:15p. My husband and I walked in looked around for a bit. There were about 3 to 4 employees in store at the time, they all seemed to be with customers. However 🤔 not even one of them acknowledged our presence. Not even to say welcome and someone will be with u as soon as possible. We came in with the intention to purchase a sofa set. We need a replacement set ASAP as we r expecting guest soon. But since we were ignored 🙁 I guess we'll take our money else where 🤷🏾‍♀️

Dee was very helpful, asking what we needed and telling us about options and giving clear information about costs. Great experience.

Ordered a sectional through this store / branch and was misquoted and upon return, tried to charge $150. Terrible customer service, bad communication, and wouldn’t work with me on their mistakes. I should have gotten an extra seat in my sectional based on the showroom’s example, but instead got a 4 piece instead of the 5 piece sectional delivered. Extremely disappointed.

Poor customer service. Sold a sectional on the showroom floor but when it came in was incorrect and was missing a piece. Sales associate quoted us the wrong configuration. Charged us an additional $300 for the missing piece. When asked to return, they added an additional $150 in shipping to return the incorrect sectional they gave us in the first place. Would avoid doing business at this branch.

Mr. Hollywood was Phenomenal! He was patient, knowledgeable, and lobbied for additional discounts on our behalf. This was the BEST furniture shopping experience we have EVER had. When we need furniture in the future, we will go NOWHERE else! Mr. Hollywood is truly an ASSET to the Ashley brand.

Purchased furniture from Chief at Ashley in Columbia. He was patient with us and our 3 y/o, and we worked a good deal on several pieces of furniture. I appreciated Chief’s attitude and approach!

Kaingu was extremely helpful and patient! I am very excited for my new couch and dining table!

We bought a beautiful quality oval coffee table😍for the living room. Mr. DEE, the best customer advisor. Thank you.

Dee was great!

The vision was clear, get a couch. Blends perfect with our ottoman, coffee table, and two barrel chairs. Ashley Furniture was great throughout the process. Sales rep was attentive and looked out for our needs. Delivery was fast and easy.

Fatima was extremely personable and friendly. We loved our shopping experience

I am happy to say I found exactly what I was looking for at Ashley. The associate, Mr. Terry was funny and kind. He didn’t hover over us but he was still close by if we had questions. I would go to Ashley again! Thank you!

Couches are very good, Delivery people nice

The staffs we willing to explain and were vary patient with me to show !! I had a memorable experience so much jbso that I added a mattress to the sofa !!! God bless them at Columbia outlet !! Awesome people!! And I've been telling my friends about them !!!

Dee was courteous, understanding, and listened well to our needs and preferences.

From purchase to delivery it was fabulous! Love our new living room set.

Ask for Marshall & Joey! They were able to get me quality pieces for my home.

I was very impressed with the service and followup at the Ashley Store in Columbia, Md. It was excellent and professional. Also, delivery was on time and the table was assembled with precision.

Horrible

Dee was exceptional! He welcomed us as soon as we got to the store and was ready to help us find our dream couch. He paid close attention to our needs and walked us around the store to show different styles we might like. He is very attentive and offered great advice on every item we saw. Ask for him if you want to have the best experience ever. He will make sure you get exactly what you’re looking for or propose a similar alternative. I was very impressed with his customer service skills.

Amazing experience with Sinai. She was so patient with me, professional, kind & knowledgeable. Wayne, Terry & the customer service team were all very kind & did their best to work with my budget. Thank you Ashley’s!!!

Exceptional service provided at this location!! Came in around closing time on a Sunday with my sister and her baby, and we received quality service. I was looking for a couch for my apartment, and Dee helped me through the process. He gave me helpful insight and ideas on what could work for me. He also went a step further and had his manager- Wayne give me the best price available. Thanks again for making my experience wonderful!! Left with a smile

Walk into Ashley furniture to physically see a dresser I saw online. Sales Associate Kaingu Milunge assisted me , he provided me with exceptional customer service . He was very attentive ,helpful friendly and accommodated me with a delivery date that was perfect with my schedule.

Sinai was incredible! She had all the answers to my questions. Professional and knowledgeable. I definitely recommend her for anyone looking for furniture for their home!

Friendly staff

Hollywood was pleasant, knowledgeable, and efficient. The whole experience was great from start to finish.

Very good service and salesperson is very nice @ kaingu milunga please visit thank you

Malhie was outstanding, she helped me find what I needed in a timely manner. Understood what I wanted and looked out for my best interest. Definitely recommend 10/10

After being told at the time of purchase that this was their “best sale of the year” and that I would have my furniture in 2-3 weeks, SURPRISE! 3 weeks later they had an even better sale! I went into the store to complain and they did give me a refund to reduce my purchase price, but then the service rep said it would be ANOTHER 2-3 weeks before my furniture was ready for delivery! So mad!!

Everything looks good, only thing is that the delivery men didn’t give me the hex wrench which I would need to tighten the table and the chairs from time to time

I had a fantastic time selecting my dining table set! Terry was absolutely amazing and super helpful. I’m so excited to elevate my dining area.

Store lies about timelines to get you to buy. The floor models are designed to bait and switch. Our sectional came and is a lemon. I should have known from Other furniture I bought from Ashley in the past. Cheap. Poorly made. Scam. Go elsewhere. Heck, Bobs makes sturdier stuff for half the price.

Richard was very helpful and informative

The salesperson was extremely helpful throughout the entire process and made the experience really enjoyable

Nice furniture, good prices, excellent sales rep, delivered on time. Very happy.

I had recently bought a mattress from this location, the sales person was okay but after they make me pay delivery fee which is usually free for most purchases. I had to keep calling and beg them to get the item even after a week, no updates, no explanation. I had to call to their main office after they refused to answer my calls and talk to a representative for at least estimated delivery date. This is the worst service I’ve ever received in my entire life. I don’t recommend Ashley Store Columbia location.

It was a great experience shopping at Ashley Store. The store in Columbia is a great one.

DEE helped me and I was able to pick out s great sofa.

Mali helped us order a ton of furniture for our home. We just got the delivery today and everything is excellent, including our bedroom set, living room, and dinning room. We probably visited all of the furniture stores on Rockville Pike and were very pleased with our furniture selection at Ashley. Thank you so much, Mali, for your help, and the delivery men who hauled and assembly our new pieces. Happy campers here and highly recommend this store!

If you’re looking for the perfect home furniture and décor, you have to see Mr. Hollywood! From the moment we walked into Ashley’s in Columbia, MD, he made the experience seamless and enjoyable. His knowledge, patience, and attention to detail were unmatched. He took the time to understand exactly what we needed, working closely with his manager to find us the perfect sectional and table set at the right price. We couldn’t be happier with our purchase and the outstanding service. Thank you, Mr. Hollywood, for making our home feel even more special!

Hollywood was awesome from the beginning to the end. The service manager Wayne was also great! Both of these guys get 10 stars go see them today!

My shopping experience with the salesman Hollywood was beyond exceptional. He was professional, personable and pleasant to work with.

Richard was very help and was quick with the process

Excellent Sales person, Hollywood!

Fatima is the best sales person at Ashley. She is the most patient human being I have come across and is very knowledgeable about her job. She delivers excellent customer service and I am very happy with my purchase.

If I could, I wouldn’t even give one star. Please save yourself the trouble and shop at another furniture store—do not go to Ashley Furniture. I purchased an entire bed set and a sofa from them. Unfortunately, when the furniture was delivered, I was out of town, so my mother received it on my behalf. We didn’t test the bed until we returned a few days later. Once we started using it, we realized it was extremely uncomfortable and began causing back pain for both me and my partner. When I went to Ashley to report the issue, they told me there’s only a 72-hour window to report any problems after delivery. This policy is ridiculous—how can someone know if a whole bed works for them within three days, especially if they aren’t even home? Even worse, their website clearly states you have 30 days to return items. We were still within two weeks of the delivery when I raised the issue, but they refused to help. I was even willing to pay a restocking fee, yet no solution was offered. On top of that, during delivery, the movers damaged my sofa and tried to cover it up. I reported it immediately, and Ashley promised to send a replacement. It’s now the end of February, and I’m still waiting. This entire experience has been frustrating and disappointing. I’m writing this review to save you both time and money. Do yourself a favor and avoid Ashley Furniture at all costs.

Sinai was SO helpful & walked me thru everything

Richard was great and helpful with find the right sofa for me

Ashley has a lot of great furniture options for every part of your home and for some reason Ashley's makes your wife very happy. See Fatima for awesome service in the Columbia Maryland store.

Josh helped us out, answered are questions and confirmed our needs. Process to purchase was fast and easy!

Ms. Paula was an excellent help today we left out of Ashleys with a living room set and mattress all for a decent price!! Delivery included!! When you come here please ask for Paula and she will get you all the way together!

My experience here was amazing! Paula was so helpful…..she was welcoming and attentive! Great customer service skills……. Thank you 😊

Terry was great! We’re new to the area came in told him what we were looking for and he found us the perfect furniture for our home in no time.

Sinai Gomez was a great help! def might come again another time!.

Ms. Paula was very helpful, professional and kind. I really appreciated her help and patience. 🙏🏾Ashley Homestore

Richard was very helpful and kind. He did not hover, was very informative and helped us find a great couch!

Thank you Richard and Wayne for excellent customer service as I walked in to finalizing a deal. It hard picking out furniture. 😊

Richard was extremely helpful, patient and kind. He gave me the space to make my decision without overwhelming me. He checked in to make sure I was just the right amount.

My husband and I are extremely disappointed in our experience with Ashley Furniture. There were red flags from the beginning that we should not have ignored. When in the store, the sales person initially entered the incorrect number of pieces and almost charged us for the warranty that we had already said we didn't want. The error was only caught because I flagged it when looking over his shoulder as he entered it into the iPad. He then told us it would take 2-4 weeks for delivery, but it ended up being 6 weeks. When the furniture was delivered it was the wrong color. We specifically had told the sales person that we wanted gray, but the couch that was delivered was white; we have 3 kids, there's no way we would ever order a white couch. They offered to come pick it up and place an order for the correct one, but we did not want to go through the hassle of scheduling a pick up (the customer service agent couldn't even give me a time frame for when they would pick it up. Days?? Weeks??) nor did we want to risk having to wait another 6 weeks for the correct couch. I will never recommend Ashely Furniture after this experience.

Albright helped me out and she was great! Affordable prices and great furniture. It was a pleasure working with her

Broad selection and good prices. Josh was attentive to what exactly we were (and weren’t) looking for in a piece of furniture.

So happy with the service and quality ! The salesman is awesome !

Albright was the best sales associate I have worked with. She took her time and answered all my questions. Wish I could give her more than 5 stars

We purchased queen bed with mattress at Ashley furniture at columbia MD store. Even after two weeks there is no info about the delivery of furniture. Customer service is so bad they flatly told us they are not sure when it will be delivered. Apparently Ashley furniture is con artist, grabbing money upfront and then for get if they have to deliver furniture to customers. Very frustrating and bad experience. I recommend not to buy any furniture from them

Richard was amazing to work with .

Paula has been a wonderful salesperson to work with. She was very patient and showed us great options for our place. I would highly recommend her to anyone!

I had a wonderful experience shopping at Ashley’s Furniture in Columbia, MD. Paula, my salesperson, was amazing! She was incredibly helpful and attentive without being pushy, which is something I really appreciated. Paula gave me the space to shop at my own pace while being available to answer any questions and provide guidance when I needed it. I was able to find exactly what I was looking for on my terms, making the entire process stress-free and enjoyable. If you’re looking for great furniture and exceptional customer service, ask for Paula!

Came in today just to look and ended up getting a great deal on a bedroom set. Paula was our salesperson. She was very knowledgeable and patient with us. Would definitely shop here again!

Paula was amazing! Very knowledgeable and friendly. I also appreciate the fact that she was patient and not pushy. I’ll definitely be back! 😊

Great experience at the store, huge selection. Joey was great and very helpful and knowledgeable.

Paula was amazing definitely recommend going to Ashley’s in Columbia go check her out very helpful and sweet.

She was courteous and very help. Though the store was busy, did not show any sign in her behavior. I make had decisions so it maybe difficult at times to recommend especially if I can not visual the same picture in my head. She was patient and allowed me work through this, giving an option to consider her picks and mine and its fit in my house. I recommend her to everyone, you will like her.

BE AWARE! BE AWARE! We recently purchased a $2,200 sofa (paid in full) from Ashley Furniture. During delivery, the sofa didn’t fit through the stairs, so the team took it back to the warehouse. When I requested a refund, I was told there are no refunds—only store credit. Before purchasing, I specifically asked about their refund policy and was assured I’d get a refund if the item didn’t fit. I was never informed about their no-refund policy. I was later told that once delivery is scheduled and attempted, refunds are no longer an option. This has been extremely frustrating for my family, especially during the holiday season. $2,200 is now stuck as store credit, and we are still working on what to do next. Please ensure you understand their refund policies and get everything in writing to avoid this situation.

This place is awful! Do not buy anything from this store. The customer service completely sucks.

A wonderful display of furniture pieces. We were helped by Paula who was amazing at finding the right couch we were looking for! She listened to our concerns, heard our points and found the perfect piece that both my wife and I loved! We came at a good time to catch a sale and the prices were very reasonable. Overall Paula helped us tremendously and im thankful for her kindness, patience, and knowledge to answers all of our questions and concerns. Our cashier, Rubab was very kind in explaining our delivery time frame. I cant wait for our delivery!

Paula was very knowledgeable and patient with me and my husband as we looked for our next couch! We ended up getting a coffee table as well! Very happy with her service!!!! ✨✨✨✨

I had an amazing experience at Ashley furniture ]! Paula and Wayne were incredibly helpful and knowledgeable. They took the time to understand my needs and preferences, guiding me to the perfect pieces for my home. Their friendly and approachable demeanor made the entire process enjoyable. The store has wide selection of high-quality furniture (that’s different from what online Ashley’s has in stock), the offer something to suit every style and budget. I'm excited with my purchases and would highly recommend this store and PAULA to anyone looking for great furniture and exceptional service.

Very nice experience, very helpful. Paula was very very helpful.

Thanks for the help choosing our Dinner table, Terry!

Dee and Hollywood were very helpful and knowledgeable.

Fatima was a great salesperson. She gave us space to shop but was right on hand when we had questions. On top of all that, the store manager, Wayne, works with us to make sure we got a great deal!!! Highly recommend, would shop again!

I recently visited Ashley Furniture, and I can’t say enough about the incredible service I received from Marshal and his manager. From the moment I walked in, they greeted me with genuine kindness and professionalism. Marshal took the time to understand exactly what I was looking for and guided me through their selections with patience and expertise. He answered all my questions and made the entire shopping experience stress-free and enjoyable. His manager was equally amazing, stepping in to ensure everything was handled smoothly and offering valuable advice. It’s clear they both truly care about their customers and take pride in their work. Their helpfulness and kindness really stood out, and they made me feel like a valued customer. If you’re looking for high-quality furniture and exceptional service, I wholeheartedly recommend Ashley Furniture. Thanks again to Marshal and his manager for going above and beyond!

Great experience

Awesome experience with Dee. Super professional yet very personable. Got my bed. I’m happy. Thanks You

Great and lovely experience. Everything was extensively explained to me making sure that I am aware of what I am doing and buying. Paula was absolutely amazing and kind when explaining things. She was also insanely patient as she had to repeat things to me because of how confused I get at times. To say again I loved my experience here

I was in the market for a recliner for my mother-in-law, as her old one had seen better days. Having purchased from Ashley Furniture multiple times in the past, I’ve always been impressed by the outstanding quality of their products. However, my most recent visit to this particular location was by far the best experience yet. From the moment we walked in, every member of the team greeted us warmly and asked if we needed assistance. Our sales rep, Albright, stood out with her eagerness to help. She carefully listened to all the “must-haves” we had in mind and guided us through several recliner options that fit our needs. She provided price estimates for the models we were considering and was incredibly knowledgeable, answering all of our questions with patience and professionalism. What truly set Albright apart was her exceptional customer service. Even during the busy holiday season, her friendly personality and attentive demeanor made the entire process seamless and enjoyable. Thanks to her expertise, I found the perfect recliner and completed the purchase within an hour. I am 100% returning to this location for future purchases, and I will absolutely seek out Miss Albright to assist me again. If you’re shopping here, I highly recommend working with her—she’s a gem!

Terry is excellent at customer service.

Sam was awesome in Columbia, MD. Young, attention to detail having and customer service friendly. He definitely worked with my wife and I to accommodate us with the furniture we need for our new home

Dee was great! He was very knowledgeable and professional. Highly recommend him.

I had a great experience shopping for mattresses with Terry. He was very patient as I laid on nearly half the mattresses in the place to find just the right firmness. After, he helped set me up with a discount and all the other details. Made shopping for the mundane easy and quick!

Mr. Terry was a breath of fresh air! He helped me and was proficient, dressed sharped so I trusted his judgement, very informative and knew the product! He deserve more stars for his patience and expertise skills!!!! Thank you Ashley Furniture but most importantly Mr.Terry! I can't wait for my table and chairs to get delivered!

Richard chandler (Hollywood) Fantastic experience. Customer service to the "nth" degree. Highly recommend Hollywood.

Joey was very helpful and knowledgeable about the products. I was pretty indecisive but he did not rush me and was very patient and kept giving me more options. Highly recommend you ask for Joey! Great customer service!

Shopping at Ashley was quick and efficient and the sales associate gave us space to look around and answered our questions when we were ready for purchase.

We purchased several pieces of furniture from Ashley's Furniture to move to a new home. The salesman, Joey Hinson, was very helpful and provided great suggestions for the type of furniture we were looking for. We received great service and the price was within our budget. We look forward to returning with our future furniture needs.

Excellent service and help. Fatima was fabulous! I highly recommend coming to Ashley Homestore in Columbia.

Fatamia was amazing

Joey was such a sweetheart! Came in the store pretty late with a vague idea of what I wanted but he helped me pick furniture that absolutely loved!!… and the deals..? Absolute steal!

Paula was amazing! Very helpful and helped us get exactly what we needed.

Joey is a 10/10, as soon as I walked through the door told him what couch I needed he went above and beyond doing the measurements on his iPad for me to find the perfect couch. He’s highly patient and just an all around perfect salesman. We will be back in the future Joey.

Dee was VERY helpful! He was consistent without pestering us the entire time. He was also very patient. It's very clear that he's knowledged and knows his stuff. I'll definitely be returning!

Joey was great he really took his time to attend to me and my mom and was really patient and nice, he took his time yo help us get what need. He is a great guy!

Mo (Mojgan) was amazing! She helped my aunt and I with picking out pieces for her new home. She has a great eye for detail and really made the process seamless.

My mom and I went into Ashley’s yesterday with only the intention to look around, but we were greeted by Mr Kaingu Milunga aka Chief, and he had other plans. We’ve been looking to buy this particular couch for a while now and Chief gave us the push we needed to finally purchase it. We never felt as though we were talking to a salesman who just wanted to get paid.. the interaction and entire process was very genuine. So if you’re ever in Ashley’s, definitely ask for Chief and he will ensure you have a great experience!

Came in to Ashley furniture and sales rep Josh was ready, informative and great sales person. Totally recommend.

I used Ashley Furniture store in Columbia Maryland to furnish our entire apartment. Mali was exceptional in her customer service and went above and beyond the call of duty. We purchased everything while out of state and without ever coming to the store. Mali used her personal phone and FaceTime to walk around and share details about the items and walked us through the entire process. TJ, the regional manager was extremely helpful and ensure we received all applicable discounts. The delivery process was also smooth. I highly recommend these associates and this store!!

A very pleasant experience to purchase my dinning room set. Albright was very helpful and professional. She actually came to the store to help me on her day off. Totally recommended!!

Terry was a great help to us while we were looking for a chair to fit our living room. He even provided us a discount to price match the couch that we saw at a previous store. He was extremely friendly, attentive and quick.

Paula was great, made the experience of buying a couch easy.

Amazing experience. Paula took time to understand what we wanted and helped us find a lovely sofa set.

Richard (Hollywood) Chandler was perfectly helpful. The store had a LOT of options, so he helped me find a couch and dining room table for my new home, that matched my needs and had good sales for Indigenous Peoples' Day! He answered my questions, gave great suggestions, and assisted me throughout the process. I'm very happy with my purchase and my service 😊.

We enjoyed our trip to Ashley’s furniture store. Terry assisted us. He was friendly and welcoming. He gave us space to walk around and talk through our observations. We appreciate the good customer service.

Good selection and decent prices.

Paula was very helpful and kind!

kaingu Milinga gave us exceptional service

Richard helped me pick a great couch and was super helpful, didn’t try to upsale me either.

Our sales guy Joey Hinson was absolutely amazing! We had a house fire and had to purchase new furniture. It’s been such a stressful thing in life and he made this step of the process sooo easy! He was so nice, professional, and went out of his way to make everything easy for us. I would 100% recommend this location and ask for Joey!

Paula was a dream to work with. She listened to my needs as well as what I liked and was able to find me the perfect couch and bed. Price matched the online prices and if their sales were a better deal she’d let me know. Highly recommended Ashley Homestore for your furniture needs. They have it all! And ask for Paula, she’s amazing to work with.

Bought a dining table from this store wanted to give a shout out to Mr Terry Williams for his excellent customer service skills ...he went above and beyond and was able to help me make the purchase

Mr Terry was very helpful

Richard was wonderful. He introduced himself and allowed us to browse around the store alone. He was happy to pop over and offer suggestions and directions for the best sofa option. I was able to walk out with a sofa delivery to me in just a couple weeks!

I've purchased 2 sofa and loveseat sets. No issues. In fact, the General Manager of the Columbia location, maded sure we were pleased with our experience.

My sales person was Ms Fatima. Excellent customer service!

Paula was great and super helpful!

Paula knew exactly what we were looking for and found it for us in minutes! And she found discounts too! She made everything very easy.

My sales person ws Fatima. She was the BEST. She helped me decide on some furniture I purchased. I told her what my color scheme was, and she took it from their. She was like my personal designer. When we finisheded selecting my furniture, she called the store manager and he worked the magic with the price and I was sold. My family member that was with me, was so impressed, they bought furniture too. I had gone to several other stores they have, and the Columbia store have the BEST selection. My delivery was done professionally. You know sometimes delivery is not really good. They be rushing and tacky. These guys were trained well. They sell quality furniture and nice stylish unique pieces. Kudos to the owner for professional staff .

Mo, was I great help to us I really appreciate her help, she is the best

Terry Williams was so helpful! He got us a great deal and made the process smooth. Quick service and got us exactly what we wanted. Thank you Terry!

Sana was so helpful in our hunt for the perfect sleeper sofa! She answered all of our questions and was so great to work with!

Denair was awesome and great. Had to come 2 tomes doe his help!

Our sales woman Mo was incredibly helpful and we found exactly what we wanted :)

Paula was excellent and with providing my wife and great customer service.

No he was great and friendly. Very professional services. Got us the best deal!!

Josh is a competent, intelligent worker. He serviced my grandson and now he’s is working with me to find additional furniture for my spare bedroom.

My experience shopping in store was pleasant. The sales representative, Marshall, was very professional and allowed me to browse the store and answered all my questions. My main focus was to purchase a queen and a full-sized bed, as well as a couch, as I had recently relocated due to a military change of duty station and needed these items urgently. I expressed numerous times to the sales representative as well as a manger that I needed these items as soon as possible as I had none currently. I had also wanted to purchase a blanket for my son, but was informed that it was not in stock except for the display ones. I was told that I could order one and it would be delivered to my door with 2 day drop ship. It had been explained to me it would be much like Amazon where they would simply mail the blanket to me and would get it within two days. With the beds and couch being delivered within two weeks. I made the purchase on September 6th but had not received any updates on the status of my order by September 18th. Upon calling the store on the 18th, I was informed that my order for the beds AND blanket wouldn't be available until the end of the month, with the couch not being available for delivery until mid-October. I am extremely disappointed with the change in delivery dates and the lack of communication regarding my order. I had trusted this company to deliver my order on time and I couldn’t even get a phone call or email to let me know they weren’t able to meet the two week delivery.

Great salesman who helped me and my husband find the right couch and table sets for our home. Peace and blessings!

I walked in today knowing I wanted a bed but was unsure of the size. Sana helped me immediately and I didn’t feel pressured to buy anything. Originally went in wanting a king but went with a queen so I can still have space in my room. Can’t wait to come back and get the night stands !

Thanks again Paula, Wayne and Han for your excelent service. Best Ashley Store in MD!

Richard Chandler (Hollywood) was absolutely amazing and patient. I wasn’t sure which direction I wanted to go in but he assisted with perfection and professionalism. Go check him out, he will definitely help you with furnishing your home! Thanks again Ricky!

Richard Chandler was very patient and helpful during my indecision. He walked me through the process with diligence and was very professional. Overall my purchase was very pleasant.

We enjoyed working with Paula. She was very nice and helpful. Did not rush us!

Sana was wonderful!!!!!! She helped me find the perfect bedroom set!

(Translated by Google) A lot (Original) Sana

Malihe did great job showing all options available finding each item and offering all possible discounts this labor day. Hasfa also did super explaining prices and options. Wonderful service. Will definitely come back.

Paula was amazing and helped my husband and I find a bed frame. She gave us lots of options and read our vision perfectly!! Highly Recommend!!

Paula was very helpful. Provided tons of information when purchasing our new mattress and bedroom furniture. If you go to this store, ask Paula to help you.

Paula was awesome! She got me the best price and knew all of the products on the floor. Extremely friendly and not pushy! Highly recommend working with Paula if you come to Ashley!!

Came in looking for a couch for my first apartment. Paula helped me and she was the best! Very patient with my mother and I looking around and answered all of our endless questions. Got my couch that day. Amazing experience I will absolutely be back.

Richard was really great got us I'm and out fast

Paula was a tremendous help picking out a new couch for my new home!

Paula was amazing! Very helpful.

Marshall was SUPER helpful. He moved accent chairs and pillows to help me make my decision. Highly recommend him.

Great personality

Samuel Adisa from the Columbia store was exceptional. I will do all my purchase from him only. Thank you so much for an awesome experience.

Paula was Amazing to work with. We will definitely return to The Columbia location.

We visited Ashley furniture to buy a desk. Paula our salesperson was so very helpful. She even match the online price and saved us money. We will definitely be back!

Order bed & 2 side tables never delivered in 2 months after 2 months they said out of stock I get floor samples bed after I had so many bugs in side the bed & lamp table I want to customer service & show them bugs video they give me customer service number & I call them they see 2 videos & they don’t want replace or return & they don’t want send someone to look @ the issue customer service so poor they don’t help,this all happened in first week after they delivered at least they should send someone to look. So many tiny wood bugs can’t even see Be careful check your furniture after delivered.I wish I can upload bugs videos in this review.

We worked with Paula in the store and she was extremely helpful and knowledgeable. The selection at this store was also impressive. We can't wait to enjoy our new furniture!

Josh was helpful!

Paula at Ashley is very helpful and informative. Good job!

Josh and Han were amazing got me squared away swiftly and I can’t wait to receive my furniture!

Paula was extremely helpful with assisting my sister and I find our dream sofas. Definitely recommend this location if you are looking for new furniture. Ask for Paula!

I wasn’t expecting to buy anything and Paula helped me find an amazing sofa!❤️

Awesome service from Paula! Made the experience easy and smooth. Would come back to work with her again for any of our furniture needs.

Searching for furniture and Ashley was a great stop. Paula helped us out and was lovely to work with! Definitely recommend.

Went to Ashley’s to look for a new bedroom set and mattress and our sales associate Paula was extremely helpful, kind and made the process really smooth.

Paula was great! She was super helpful as we picked out a sofa and so patient with our son.

Paula and TJ were very kind and helpful! 10/10 would shop here again.

Paula was very helpful! She encouraged us to try different chairs to match a table we wanted. She gave us space to discuss and decide what table we were going to buy. She was not pushy and was very helpful!

This was our second time at this location. The first time wasn’t so great. Only because the person that “wanted to help us” took entirely too long to come back and help . Today’s visit was a whole lot smoother. Paula was great.she helped us settle with beds and sofa in under an hour . Thank you !!

Paula was very helpful and attentive during my shopping. She was able to meet all of my preferences, including price matching and proper shipping options. I’m very satisfied with her customer service and my experience.

Gorgeous selection of furniture, Paula was super nice and incredibly helpful in helping us find what we were looking for!

Wonderful experience! If I could do 6 stars I would. Ask for Paula. I’ve been 3 times to her and she got me exactly what I wanted for the best deal.

Paula was wonderful to work with ..again. came back and purchased more. Great conmunicater and so helpful!!!

If you are in the market for new furniture I highly recommend Ashley in Columbia. I had the absolute best time buying my new bed at Ashley. Paula was the star of the show - I usually don't like to talk to sales people but she was AWESOME - showed me lots of options and didn't rush me at all. She listened, answered all my questions, and made me feel right at home... it can be very awkward to lay down in a bed on a showroom floor but Paula took all of the awkward out of the situation and made it a fun experience. I'll also give a shout out to Wayne for helping with the numbers and for making the purchase a little easier on my wallet.

Great customer service

Camille was quick to help me with the mattress I needed. Back pain gone! Very friendly and helpful. Can’t ask for better!

Paula was extremely helpful in guiding us in the decision of purchasing a very nice sectional at Ashley’s. She was very informative and answered all the questions that we had.

Paula was fantastic. Knowledgeable, friendly and helpful!

Great service, good deal.

Bought our first living room set today with Paula’s assistance on the floor. She was very patient with my husband as he wandered the floor to assure we chose the best option for our household.

Paula was very friendly and helpful in finding a couch that met our needs. The process was quick and easy.

Good service from Khalil

Denair is great came in for some furniture and the service was great and then we met laviea and she helped us with the finance they went above and beyond to help us with all of our needs! So grateful to find employees who care to help! Thank you

Paula amazing in helping us get our couch which we love! If you need furniture at a reasonable price that comes with wonderful customer service I highly recommend coming in to chat with Paula here at Ashley!

Dom was awesome! Super friendly! Very informative of all the furniture! Not to mention he was nice to look at! Lol My bestfriend was falling in love over his sweet cheeks 🍑, great smile, and lips looking Lucious! Made the purchase even easier! Lol

Paula was amazing and helped us make a great decision on which couch to purchase and the correct sizing for our living room. We are very happy with our new couch!!

Thank you to Fatima for helping us in the store! We found exactly what we were looking for.

Mitchell was phenomenal! He was extremely helpful in purchasing furniture for our home. We will absolutely return and utilize his services again!! Ashley Furniture has amazing customer service and quality sales personal!

Kaingu (goes by Chief) was a wonderful salesperson to work with. Patient, friendly, and not pushy. He helped guide us to quality furniture within our price points. Thanks Chief!!

Paula was so very helpful. During the sale, we realized that she was the same great salesperson that was helpful to my son’s previous purchases

I purchased the Avocet sofa, chair, and ottoman from Ashley Furniture in Columbia, Maryland. The items were scheduled to be delivered today but the delivery persons stated that the sofa was too big to go up the next set of stairs. The next opening for the stairs is the same size. They asked if I wanted them to leave it in the foyer for me to deal with later or send it back. I contacted the store for assistance and spoke with Ryan as the manager, Wayne, was unavailable for me to talk to. I was instructed to come to the store for assistance if I wanted to buy something else or request a refund. Ryan stated that a refund could not be requested over the phone. I would also need to forfeit the “white-glove” delivery fee if I don’t want to accept the store credit ($2800). I stated that they didn’t have anything else in the store that I was interested in purchasing and requiring me to accept a store credit would force me to buy something I was not pleased with. The other option is to request re-delivery and sign a liability waiver, relieving Ashley Furniture of any damages to the furniture and my property. Ryan proceeded to tell me that I should have read the terms of the contract before I purchased the furniture. The terms are the terms and they were my only options to move forward. I find it interesting that they could not get the furniture up the stairs, but others were able to get a king-size mattress, an oversized headboard, and a dresser that is long and tall up two flights of stairs.

Josh ruled. Ryan ruled too.

Paula is good and has patience to explaining very nicely in details. She is wonderful salesperson

The worst experience so for, from attempting to over charge me on furniture that clearly has a price on the floor. The delivery service is absolutely terrible.

Paula helped us with getting the bed set of our dreams with great deal.

Josh was great and professional

Paula was very helpful, allowed us to take our time to look around but was nearby to answer questions when we needed it. Greta experience working with her.

The customer service rendered by Kaingu Milunga and Hafsa was top-notch. Excellent service and work along with your budget by giving us good advice.

Paula was awesome!! Super helpful, got us best possible deal, totally painless process

Do not purchase any thing from this store. They lie to you about how soon your purchase will arrive. Been waiting for a purchase over a month and they are still saying it has not arrived. Horrible

My family was very appreciative of Josh for working with us while picking out furniture for our home! He took time to find us the best sectional for us, even when our first pick fell through because the manufacturer discontinued a part. He was so considerate of our wants list and offer solutions when some of the wants didn’t pan out. We’re very grateful and will definitely be doing more shopping here in the future!

Josh was amazing to us. Excellent customer service, he took the time to explain details about furniture. We highly recommend him to anyone the visit’s Ashley Furniture in Columbia MD. -Sarian and Jimmy

This store lost a costumer today - 5 employees, not a single one approached us in our 20+ minutes there or were even approachable. Only 4 customers in the store, and they ignored us all. I'm looking for spend up to 3k on a power recline sofa- only one in the store was even plugged in. I saw 2 I really liked, but couldn't tell how they worked or find anyone willing to help. Never again.

I recently visited Ashley’s Furniture with my family, initially just browsing, but ended up finding something we truly loved. Our experience was elevated thanks to the outstanding assistance provided by Paula. From the moment we approached her, she exuded professionalism, offering valuable insights without being overly pushy. Paula patiently guided us through the options, providing a detailed breakdown of the product we were interested in. Her approach was warm, engaging, and informative, making the entire process seamless and enjoyable. What truly stood out was Paula's exceptional professionalism coupled with her genuine kindness. Her dedication to ensuring our satisfaction was evident, and it greatly influenced our decision to make a purchase. Thanks to Paula's exemplary service, we left Ashley Furniture feeling not only satisfied with our purchase but also looking forward to returning in the future. She is undoubtedly an asset to your team, and her professionalism has left a lasting impression on us.

Josh was a great sales man!!

Paula helped me find a loveseat and table that satisfied my nitpicky taste. She made my shopping experience simple and fast! I will be back when I’m ready to replace more furniture.

Ms Paula, was awesome and knowledgeable!!

Shopping at Ashley was an absolute delight, all thanks to DOM and Hasfa! Their expertise and genuine care made the experience truly exceptional. DOM's knowledge of the products coupled with Hasfa's warm demeanor created a seamless shopping journey. They went above and beyond to ensure I found exactly what I needed, making the process enjoyable and stress-free. I highly recommend visiting Ashley and seeking out DOM and Hasfa for the best shopping experience!"

Terry was very helpful with our furniture purchase at Ashley Furniture in Columbia MD! He worked hard to get us the couch we wanted within the budget we needed to stick to! We can’t thank him enough!

Wonderful support! Fatima was a great help and worked with us through different options.

Everyone was so welcoming and We received exceptional customer service from Mr. Kaingu aka Chief

Kaingu Milunga was especially helpful, attentive and patient. He explained everything in detail and spent hours with us.

Great customer service from Chief. Easy process

(Translated by Google) Excellent service by agent Josh (Original) Excelente servicio por el agente Josh

I didn’t think Ashley such a big brand would be a robber, I bought a set of tables from them and the tables had bottoms and top glasses and one glass from one of the tables were missing, I asked two of the associates and they told me one of the tables come without bottom glass, I trusted them and took the set but when I brought them home, one of the glasses was missing and I went back in 5 minutes and I told them about the missing glass, one of their rude managers told me that they are gonna order the glass but I need to pay for it. I don’t know what should I do against them, please give me your advices and be very careful buying items from the clearance.

Kaingu Milunga was great to work with. Took time to show all that I asked. Was very patient and helpful. If you are in search of furniture Kaingu Milunga at Ashley Furniture is your go to salesman!

Fatima at the Columbia location was awesome she got me the online price match in addition to her outstanding and kind customer service!

Very very poor customer service. They tell you one thing when you are looking for item then change it by the time you go to buy it. Also once you purchase the item that’s it, delivery delays or such aren’t communicated to you after giving you a guaranteed delivery date/delivery by latest date. Plus you get attitude if you ask questions. Would not recommend this location.

Sam was my sales consultant. He was knowledgeable and didn’t follow us around the store the whole time like most sales consultants. He just checked in as we browsed and was able to take care of us quickly and efficiently.

Once you have made your purchase Ashley cares absolutely nothing about you. Even the time changes. I was promised delivery with a maximum time line given. Once the purchase was made and I called to verify the delivery date the tone was awful and Ricky insinuated I am a liar because they wouldn’t give me that timeline. Last I checked my hearing and cognitive abilities were intact. I will never purchase anything from these people again.

Went shopping for a couch set and Paula was very helpful. She made sure my wife and I had all the information and help we needed, but gave us space to talk and make our decision. To be honest I'm not always the biggest fan of Ashley designs, but I will always at least look at this store because of the great customer service.

Went into Ashley today and had the pleasure of meeting Fatima. She was extremely helpful and personable and made the experience a breeze. She made sure all the measurements and the overall configuration of the sofa was what I needed. I would definitely come back and purchase from here again.

Josh gave me am excellent customer service

Josh was really good with his service. We were really happy with his customer service. Rick was the manager and he was very humble as well. I definitly recommend Josh if anyone has any question for the furniture. Very knowledgeable guy!! Love Ashley Furniture.

Paula was excellent! Very helpful and patient! She took the time needed to be sure we made the right choice!

We received great service from Paula at the Columbia location.

Josh was fantastic

Wayne and Josh were extremely helpful.

My husband and I went shopping at Ashley Furniture today and our sales representative Paula was amazing. She listened and assisted greatly. Paula Rocked!!

Paula was friendly and super helpful.

Kaingu helped us out in the store, and was very friendly and warm towards us. He made purchasing furniture a much happier occasion than it might otherwise be.

Shop at your own Risk once they get your money they disappear Customer Service Horrible !! By far one of the Worst Experiences Don’t try calling them your wasting time and Energy drive to the store

Paula gave good service, good selection of sofabeds.

Paula was very helpful when shopping for a glider and a pair of counter height chairs. Excellent service and reasonable pricing. Glad I stopped in.

Paula was amazing. She patiently spent so much time helping us find the right furniture to accommodate our needs. She gave us several options to suit our needs and was very very patient

Paula was amazing! Super helpful and patient with me! Super nice from the second I walked in. I would definitely go back to see her.

Paula was a wonderful associate to work with! Patient and hardworking, and made a diligent effort to make sure our needs were met!

I cannot believe the lack of customer service at this place. I ordered a sofa and loveseat almost 3 weeks ago. I was told it would be able to be delivered in 1-2 weeks. At the two week mark, I called the store to check on the order. They told me they wouldn't be able to deliver it because one piece wasn't delivered to them yet. (as promised). I said that wasn't what I was told when purchased. I expected a quicker delivery. I said please have your manager call me. I called everyday and everyday I was told the manager either wasn't in or he had stepped out. I was then told the store manager (female) would be in on Saturday and that they would let her know to call me. I waited until 4:30 pm to call her. They put me on hold for 11 minutes before I hung up. When I called back, no one would answer the phone. I have called multiple times since and no one will answer the phone. I will not be returning after this incident. I guess once they make the sale, they don't care about their customers.

Great experience working with Kaingu Milunga. We found exactly what we needed and the process was very smooth. Thank you for the great customer service.

Paula was very helpful. She listened to what we wanted and went out of her way to find options. We didn’t feel any pressure to purchase. We are very happy with what we have chosen.

Josh was very helpful and got me a great deal!

Terry at Ashley Furniture was nothing short of amazing! He helped us figure out the impossible and fit the perfect couch in our small row home living room! He made the process of buying a couch a breeze.

Terry was so kind and helpful in finding us a couch that met all of our needs! I would come back to this Ashley’s just to shop with Terry.

Dominic was a consummate professional that took his time and was very knowledgeable.

Paula was a pleasure to work with. She went above and beyond to help us choose the right couch and matching coffee table. Would highly recommend working with her.

Excellent transaction! Ricky at the Columbia, Md location was the best! Would highly recommend the store and Ricky!

Paula was very patient with us when looking for a dining room set. Listened to what we were looking for and took us through the whole store to help make a final decision. Highly recommend Ashley furniture and working with Paula

Terry was super helpful and great with helping us select a couch!!

Fatima was very Knowledgable, kind, accomodating and great to work with. I would highly recommend her

Paula was excellent at showing us the furniture we ultimately purchased. Very chill experience

Great customer service! Josh from Columbia was very attentive and helpful during my visit. Will definitely recommend Ashley for their service to their customers.

Fatima, our lovely representative for the day, gave us a fun and easy experience. Furniture shopping can sometimes be overwhelming, but our trip today was simple. She walked us through every step of the process, and offered us future help as well!

quick easygoing and great service

Paula was so helpful. They were all so very kind and helpful!

My salesman Josh was absolutely delightful to work him. He helped me with making a decision on a sleeper sofa. The professionalism and excellence service from the greeter to the employees at the check out counter was amazing.

Josh in Columbia was awesome. I put him to work and he did everything above and beyond.

Paula was a great help at the store!

Awesome staff, employees are super friendly and patient with people. Very easy to buy and awesome discounts

We had a wonderful experience with Paula, who was patient, personable, and helpful in finding us a couch that was suitable for our needs.

I had an excellent experience with Moyinoluwa Adisa as he provided exemplary customer service to my husband and I while we selected furniture for our new home. He was knowledgeable and patient, answering all of our questions and addressing our concerns. He’s the best! I ENTHUSIASTICALLY recommend him and will do so over and over again. Thank you, Moyinoluwa Adisa, and congratulations on a job well done!

Wonderful service. Dom and Wayne are terrific to work with.

Josh @ Columbia Ashley furniture was terrific. Helped me with my purchase and possibly a future one.

Paula was a great help

Paula Linthicum was very helpful and accommodating as we purchased three unique pieces.

Paula she is amazing person! Tks for everything!

Some nice pieces and room designs

Great experience and good price. Thank you Paula for your help!

Paula was extremely helpful and totally NOT pushy which I appreciate. She let us move around the store at our pace and checked up on us a couple of times to see if we had questions. I would highly recommend Paula!

Manny was very nice and helpful for our visit

Paula and Josh were so helpful. Paula was very knowledgeable about adjustable bed bases and helped us pick our package. Can't wait for delivery of our bed! Thank you

Paula was fantastic to work with, she explained everything to us and showed us all the options the showroom had to offer!

Paula was fabulous and very helpful! She helped us to have a great experience today.

Everyone was great especially Paula!

I had a positive experience interacting with Paula, who was patient and provided us with great information on any questions we had. We appreciated her help so much that once we decided to make a purchase at Ashley’s after shopping around, we made sure to find her and have her receive the credit for our purchase.

Excellent service by Inad.

The store is large compared to most other locations in the area. They even got an outlet next to the store which I felt very convenient to browse more options.

I was helped by Joshua who took the time and was patient with me. His boss also helped. Thanks

Paula was very helpful and helped my mom and I find the dresser we were looking for with the perfect size and color!

Great & quick service! Helped us find what we were looking for!

The manager Mr. Ricky was awesome and very attentive. Ms. Camille Diop greeted me with a smile and was ready to assist me. My experience was fantastic this morning. I will definitely visit this location again. Great customer service!

Upon arriving at the Ashley Store in Columbia MD, I had an idea of what I wanted. I was greeted by Josh, who's smile paved the way into the foyer. Josh was extremely helpful and knowledgeable about his products. shortly after another well dressed young man greeted me named Ricky, the store manager who also was extremely kind and perfessional. it was clear to me that Ricky's professionalism is echoes by his staff members. I left the store with a beautiful living room and bedroom set and in addition to friends. thanks guys I'll be back Antonio

We had a wonderful experience at Columbia store. Kaingu spent great care and time helping my Mom and I pick out some furniture. Great service!

UPDATE:12/22 The nerve you guys have with the response below! EVERYTHING was explained to me in detail. They told me my furniture would arrive within the first week of Jan. I told them I wished to not go through with the purchase! Because I was backing out THEY ASSURED ME I would get it by the 17th. They LIED so they would get a commission! So please don't try to make it seem like it was an oppsy. I later found out they were planning on pulling SOMEONE ELSE'S ORDER to give to me but they didn't fall through with the plan. How was that going to be fair to the our customer?! Who cares though. Anything to get a commission. Lack of transparency is an understatement! ***************************************** The sales rep LIED to me and told me I would receive my furniture before Christmas. I told him that if I that was not possible that I would not make the purchase. Him along with another gentleman gave me a date of delivery (Dec 17). I stayed home from a very important traditional Christmas dinner so we could be home once our sectional arrived. They never got delivered! When I callled the store to my surprise they don't even deliver on Sundays! All was just a lie to get me to purchase this set. My expected date of delivery 1st week of Jan! Why lie to a customer just make a sale????? I will say that Tracey tried his best to fix this problem but he had no luck. I am hosting Christmas at my house with no where to sit. :-/

Tracey and Paula made the choosing of furniture fun and seamless. I will be their customer from now on! They definitely took my budget into account.

I would never buy from here ever again. Fatima is truly a liar, “there’s only one sofa left in the warehouse, the love seats we would have to order” great, cool. Every time I called, there was “love seat is expected to arrive at the end of December” cool, can you just deliver my sofa until then.. delivery comes, it’s my damn love seat. If you wanted to make a purchase and get your commission say that, lying doesn’t help. I wish I ordered online and no one got my commission. Acted like they were “helping me out” but gave me online prices. Never again. I wouldn’t care if I had something to sit on, but I was SUPER big on delivery and they suck. They just want their commission, that’s how they get paid. Order online.

Paula was absolutely wonderful! My husband and I were very pleased with her customer service, she worked with us and made us feel so comfortable with our purchases! Thank you!!! 😊

This by far is the best Ashley store in Maryland, Mayowu, Mylo and the manger Ricky are very knowledgeable, and patient Ashley specialists and will do everything to make sure you get what you want and and if your having money dilemmas they will find the financial resources to make it happen. They work with PROGRESSIVE leasing a great company that specializes in working with credit challenged individuals to get financed. If you need furniture and are not able to pay the full amount go see these guys I promise you will not regret it. And as we all know the furniture is exquisite and beautifully crafted. A extremely Happy Customer, V. B

Great service to purchase a new couch and love seat. Nice Black Friday deals and our customer service representative worked with us to even give us a little extra discount on top!

This store has very personable employees. We never felt rushed or pushed into a sale. They were helpful and understanding and really felt like a team there. I would gladly shop at this location again. They also worked with us to get what we wanted within our budget. Paula, Ricky, and Rafael are awesome.

❤️Loved my experience at Ashley Store & Outlet in Columbia, MD and would highly recommend this place. I am so grateful and appreciative of the professionalism and excellent service of Joshua Atobe , most especially to his Manager, and all the other staff who attended to us the moment we came in to the store, till we left. They explained to us all the features about the furniture we liked, and they made sure that we understood the financial , delivery, insurance aspects including important things we should know. They answered all our questions very courteously and even gave us additional discounts💵 Can’t wait to use my hypoallergenic pillow that gave way for us to be able to get 70% off the delivery charge. Will surely come back 😊

Paula was amazing! She was patient and kind and, most importantly, NO SURPRISES! Pricing was perfect and the ordering process was smooth. We’d definitely buy again as long as Paula is here!

Paula was super helpful and answered all our questions at Ashley! She helped us pick out colors for our couch that complimented our family room well.

Paula was very helpful and patient with us. Thank you so much.

Product and Quality is good. Delivery service is outsourced which basically cheat. They will suggest furniture is big and they will try this and that and get it in for 120$. Talking to Ashley they are not giving and solution and you end up paying up. Worst part is they can come beyond the delivery window and also reschedule as needed. But they wont call you before coming and return back if you are unavailable for even 5 min.

Loved everything. Ricky was truly a good help

Paula was amazing. She patiently worked with me too help me find a sectional that would fit up the stairs in NY house and that fit in my budget

Manny was great.

Everyone in this store was so friendly and helpful. They were so patient with us. All the furnitures were so beautiful. Will come back again!

Always a pleasure to shop at Ashley. A greater pleasure working with Aaron. He has been helpful, courteous and patient each time I have shopped at Ashley.

Ajimatarise was awesome

Sam was legit! Easiest couch buying process by far. No preasure, just assistance. Best Ashley Furniture in Maryland!

Paula L. was absolutely wonderful to work with . She was highly professional, friendly and not pushy. She let me explore sofa options freely. If you are in the market for new furnishings.. visit Ashley Homestore in Columbia and ask for Paula L!!

Fantastic experience and super helpful! Answered all of our questions! Thank you!

Experience with Raphael was amazing! Top notch salesman that doesnt try to SELL SELL SELL but actually tries to find what will work best for your situation. 10/10 if you walk in go straight to him best salesman in there!!

Paula was amazing! I never felt pressured and she listened and asked all the right questions to present the perfect options for us. She made what could be a stressful experience so enjoyable. Five stars!

Paula was very helpful. I walked in at the last hour and she helped close the deal.

Paula made my experience at Ashley furniture easy and enjoyable. Very knowledgeable of the furniture and made me feel that she was looking out for my best interest. I highly recommend this store!

Paula greeted us as we walked in and gave us a layout of the store. We browsed for a couch on our own time, and Paula checked in on us without being pushy. We even left to compare selections at a different store. When we returned, Paula was ready to help, even going so far as to help me configure a sectional couch to fit the space we have. We bought the couch we loved and a cabinet. We'll definitely come back to work with Paula again.

Scam delivery service! Addendum to the first review: I was told by an Ashley in-store representative on last week that my sofa that was on back order would be arriving earlier, on September 28, 2023 as it was originally set to arrive on October 11, 2023. I just called Ashley customer service today to see if the sofa arrived on yesterday and setup delivery, and now the ashley customer service representative tells me the sofa is now set to arrive on October 15, 2023. This sale transaction with this company has been a disaster!

Love Ashley store The sales people are all great J Michael helped me a lot very patiently with my shopping choices General manager very professional and pleasant they follow up with you if any delays I would recommend this store in Columbia 100 percent

Still no response from upper management. The absolute worse. Horrible. Bought a sofa that sinks and slides. I’ve been complaining for months. They give me the run around knowing they have no intentions of making it right. Discount prices mean discount customer service and cheap furniture. They sent someone out that said they can repair my sofa. Why would I want a brand new sofa repaired. I did not buy from a salvage barn… or did I??? I will never ever buy from them again. I will spend more for quality and good service. Don’t trust them, they specialize in cheap furniture. It’s not a sale it’s a rip off!!! Save your coins and buy quality furniture somewhere else!!! I would give no stars but it’s not and option. BTW. Ashley and Regency furniture are the same…. Rip offs!! I will also be reporting them to the better business bureau and consumer reports!! 👎

Ms. Fatima is very professional, pleasant and very helpful today. I can’t wait for my living room set to be delivered!!!!!

We purchased our furniture today and Albright helped us with a very smooth and easy process. We are more than happy with her customer service! THANK YOU Albright!

Paula was very helpful and knowledgeable and professional. She was not high pressure but readily available when we needed assistance. She was able to help us get the best pricing available on our purchase. We would highly recommended working with her. Thank you Paula!

We just picked out a table that they had three of on the floor. Two were damaged and we wanted the third one. But to our surprise the “designer” wanted that piece to be there for “show” so they made us walk out the door. The store is empty whenever we come anyway, no wonder they don’t do much business if they treat their customers like this.

Manny was very friendly,courteous and professional. He went above and beyond to make sure we got what we wanted Very satisfied!!!!!!!!

We were so lucky to be helped by Chief , Kaingu Milunga. He is the kindest most helpful person at Ashley! He helped pick out our dream dining chairs and a cabinet and worked with us as we went back and forth deciding if we were going to get it or not. Will be going back to Ashley to purchase more all because of chief!!

Inad in the Columbia store was very helpful in getting me a sectional sofa for my unusual living room. He helped me keep within my budget and get a couch that I am very much looking forward to receiving.

Ask for Paula! She was knowledgeable, honest, and not pushy.

Kaingu is the MAN! Super knowledgeable and patient, he answered all my and my husbands questions. He’s not only about helping the customer but treats them like family, one of the best salesman I’ve encountered in a long time. There’s a reason why his name means Chief, this guy is number one! Please do yourself a favor and ask for Kaingu if you come here.

Albright was amazing , she was very knowledgeable, patient & helpful , we found our perfect couch very quickly !

Inad Alqadi was very helpful with my first big purchase for furniture. He was awesome! Miles was very helpful snd quick on closing!

Found an amazing couch and Kaingu Milunga was extremely helpful and knowledgeable. Thank you for helping us through the whole process while giving us the space to really find and FEEL out the perfect couch.

We had great and speedy service from Inad.

Todd Barnes is the best sales person, him and his management team did everything they could possible to get me my dream bed set at an affordable cost 🙂 great service!

I had the pleasure of working with Paula. She was knowledgeable and patient through the whole process. She explains everything well and doesn’t mind going the extra mile. I will be looking for her for any future purchases. Overall, the store is lovely and the staff is great.

Very helpful and enjoyable experience. Never felt pressured and found exactly what we wanted at way less cost than we thought.

Nice store in a very clean well landscaped center

Jay was amazing! Highly recommend him as a sales rep if you need anything. He helped us pick out a breakfast table. We had no idea what we were doing and Jay helped and educated us along the way. We are very happy with the breakfast table he helped us choose. Thanks Jay!

Paula was awesome and patient with me. Took the time to see what I came for and even showed me around to items I wasn't sure about. Did the research right there and then, and showed me the different variations of what I may like.

Todd B was a fantastic and welcoming sales rep. He made us feel like we were guests not customers. Would highly recommend

Todd B. was incredibly helpful and professional. He was attentive and made the entire experience enjoyable. Ask for Todd next time you come in!

Paula was simply amazing! From the moment I asked for assistance she was there every step of the way. I felt really taken care and I'm really grateful for her help!

Worked with Paula Linthicum, was very pleasant and informative and explained everything in detail, provided all the necessary information for all the product specifications purchased today. And thoroughly explained the delivery process. Will work with her again.

Paula was an incredible help and assisted us in finding the perfect couch. It not only exceeds our needs but is well within our budget! Paula was very attentive and informative :)

Albright was so patient and helpful with our furniture buying experience. She was prompt, friendly, and answered all of our many questions. Great furniture with reasonable prices.

I had the absolute worst experience with Ashley Furniture. In a nutshell my furniture was delivered and after multiple calls and talking several people including Tracey whom I guess is the manager my walls were damaged by Juan and his crew and they put up my furniture incorrectly to the point when I first slept on the bed the box spring broke. The customer service was poor and horrible after them coming to my home 3 times with last time having them come and take the furniture back the 2 men came and fixed the box spring said that it was never put together correctly. Mind you that was the second set of men to come out and look at it. Still to this day I am trying to see who will be responsible for the damages to my walls. The delivery process was insane. Tracey NEVER contacted me back. To top it off the furniture looked like it came off the show room floor with blemishes and scraps. I’ll never shop here again. There are some great items and I was looking at a dinning set but I refuse to give my money to company like this.

I was helped today by Paula to purchase a kitchen dining set. She was extremely knowledgeable, helpful and patient! She worked with me to help me find exactly what I needed to fill my space. The store has a great selection of quality furniture and I’m excited to get it!

Just came to this location and Paula went above and beyond to help us with our furniture selection!!

Very patient and helpful!

Great selection. Paula was awesome!

Paula L was great! Super helpful and very friendly. She knew the stock really well and was able to make great suggestions for us.

Chaunis was such a help! We had a great experience with her.

I’ve been here twice. I worked with Albright first then J. Michael. Both experiences were great. Outstanding service. Patient and helpful associates. I’ll return for more furniture without hesitation.

Mayouoa was fantastic! Very helpful and friendly.

Our experience here was wonderful! We worked with Paula who listened to our feedback and helped us figure out what we wanted in a couch. It was very relaxed and we got a comfy couch for a great price.

I went ready to buy furniture for 4 different rooms, had looked up a couple pieces online and wanted to try a few sofas in person. I moved between 3 different sofas for an hour finalizing my decision. No one addressed me, said hello or asked if I needed any help. There were 5 employees sitting within feet of me on their phones. I went up to one guy and asked if they had a dining table in the store, he said no and I asked if there might be anything similar in the store to see - "Well Ive never seen that table, so I dont know" ....at this point I was confused and annoyed. Yes, I was dressed down but im not homeless and clearly ready to buy something. I sat on the winning sofa and ordered it online while sitting in the store. I think I spend 2 hours in the store, counted 8 employees and no help. I would order online vs from this store. They also work on commission, so even more surprised no offer of help. Go elsewhere or order online - the chat agents are much more helpful.

Terrible service. Purposely dishonest and evasive and won’t correct their mistakes when they clearly make an error.

Two pretty bad experiences. First one with someone who was very sales-y, talking so much about what kind of deals they could get us. Trying to upsell us on lots of other stuff. Ended up walking out feeling a bit weird but also bad for ditching them. But then we looked up the list price on their own website of one of the items on we were considering in store and it was $200 cheaper than in store in store $500, online $300). So… guessing in store prices are just massively inflated so you can feel good getting a “good deal”. Went back a few weeks later to get that item. Showed the website price. They said they couldn’t match it. Said that online you have to pay hundreds for shipping. Added to cart and filled out info: shipping was free. Wow. Not 1 star because we do like their stuff (have a nice coffee table from a few years ago).

Inad was an exceptional help today! We came in a few weeks back to look at furniture but weren’t quite sure but he helped us a lot so we came back again and met with him and knew he would be the one to help us out with our purchase for furniture! I know my wife and I will definitely come back to him for help again for all of our future shopping! If you go to the Ashley Store in Columbia, DEFINITELY ask for Inad! He was a big help in helping us find what we were looking for within our budget!

Awesome customer service. Fatima is very warm and patient. She is extremely helpful and considerate.

Paula was amazing to work with!!

Paula was very helpful, so patient with us and I will definitely comeback because of her service

Amazing experience with Manny, who went above and beyond to fit our needs with not one moment of pressure towards us. Great customer experience and hopefully the same quality of the furniture.

If you're shopping at Ashley's furniture in Columbia, ask for Paula. I worked with Paula to furnish big parts of my house. Paula was very helpful and knowledge about the styles and pieces available; she went above and beyond to be sure I was happy with the selections. She is very friendly and helpful.

Over 3 weeks of deliberation, Paula has been absolutely lovely to work with as we decided on what mattress/base was necessary to replace our current setup. Thanks Paula! Well the review was 5 stars. In house is great, however their 3rd party delivery system is outrageous. Currently in a situation where I do not have a bed to sleep on for about a week.

Sofa ordered from Ashley Furniture in Columbia, Maryland. Ashley Furniture website of sofa said they needed 32 inch wide doorway which I had. Delivery people had trouble getting it into doorway. They didn't suggest that they take it back but made me sign a waiver with tiny print on a tablet if I wanted it in the house. Their website said it should fit so waiver was signed. They forced the sofa through doorway, destroyed the storm door and door frame as well as the top of the sofa. They refused to take any responsibility because a waiver was signed.Customer service was dismissive. Would never purchase from this store again. If delivery people feel furniture won't fit, they shouldn't even offer to force it, they should refuse to force and have customer pick out something else. Tried to donate to Salvation Army and they wouldn't even take it because of the damage. Had to pay a junk place to haul it away. Now have to pay to fix the door. Would never buy anything from Ashley Furniture again, horrible experience. Never sign a waiver for furniture delivery!!!!!

DON’T SHOP HERE!!! Poor customer service. Once you have made your purchase and Ashley has your money, they could care less about you!!! I purchased a couch that was in stock on Saturday and was told it would be delivered coming week. I was scheduled for a delivery on Thursday. On Thursday, the warehouse loaded the WRONG couch on the truck. That’s when the true customer care of Ashley Furniture showed up. Called, never had my call returned. I had to drive from DC to Columbia to try and get assistance and express the urgency of delivery that week. I was told it would get handled and it didn’t. Now fighting to get it delivered or get my money returned. Apparently they’ll take my money over the phone but won’t return the charge to my card over the phone. I ordered an in stock item to ensure it would be delivered before drywall repairs and painting were completed. Now I’ll have to delay the home renovation because Ashley Furniture can’t load the correct item on their delivery truck.

Paula - was absolutely amazing. She was patient, friendly and kind.

Paula was exceptional. She took her time to show me exactly what I liked and she was patient as I made my decision.

Paula was very helpful and patient! Helped me make better choices and with colors!!

Paula was so friendly and helpful! We found what we wanted after a while but she was checking in with us and available to answer any questions.

Fatima was great!

Paula was very patience and helped us visualize different options in our space! She helped us think about new options and made sure we got the sleeper sofa we wanted!

The lady , Fatima assisted us very very well. We had a great experience.

Chaunis played such an integral part in selecting the perfect pieces to complete my living room. She welcomed me into the store with a smile, listened to my vision, and helped that vision come alive. She was extremely patient while I changed my mind a million times. She gave me so much knowledge about their furnitures and furniture configuration & design in my space. Chaunis made this an extremely pleasant experience for me.

Todd Barns Very pleasant to deal with. Pleased with service , and he has a great attidud

I just want to thank Paula from Ashley’s Furniture here in Columbia. I was really indecisive on purchasing a bedroom set due to pricing, delivery, availability, etc. Paula was able to make adjustments to my order and answer all my questions with a level of professionalism and reassurance that gave me the confidence to go ahead with ordering from Ashley’s. Don’t be afraid to reach out to sales reps like Paula; the staff here at the Columbia store is wonderful and willing to go above and beyond to make great experiences like the one I had today in store.

Paula was truly amazing. She spent several hours with us while we looked over dozens of options. She patiently measured and remeasured with us and went back and forth all over the store. She was truly a miracle worker, because after months of us looking, we found something that fit our very odd space that we loved (not just liked)!!

I wish there was a way to give zero stars I want there today to buy furniture and felt extremely uncomfortable the sells man where looking at me top to bottom and making jokes and laughing it was unprofessional and I just walked out would never go there again

Paula was exceptional! Excellent customer service! Every time we had a question she was right there with the answer without us even asking. She pulled pieces from one set that we liked and put them with another set to try and match up exactly what we wanted and liked. We feel like she went above and beyond our expectations. Thank you Ashley Store! We love shopping here!

Albright-Awa she’s very nice

Paula one of the sales people there was wonderful. She was incredibly helpful and the made the shopping experience so much easier and more lovely.

Great place for affordable furniture

Wonderful communication with Kaingu and Aaron who is the manager. They both are exceptional and excellent Costumer services. We definitely come back .

Great experience all around !

Paula was amazing!!!!

Kaingu Milunga was the best sales rep ever ave the regional manager Tj they was very patient with me the whole time highly recommend

Paula was incredibly helpful!

We really enjoyed Emoni's service! He was incredibly helpful and kind to us. He was personable yet efficient. We got exactly what we needed with a great deal!

Kaingu M. offered friendly and quick customer service. He answered our questions and worked with us on finding the couch without railroading us.

Emoni was very helpful and helped my wife and I get a comfy couch for a great price!

If you are looking for a place to shop for furniture, Ashley in Columbia,, MD is the place to go. See Will, he was amazing.

Had a great mattress shopping experience with Paul. He is very knowledgeable. Check him out at the Columbia location for your mattress needs. Thanks Paul

Paul was excellent in his service and extremely patient with us in picking our choice furniture. We appreciate his courtesy and respect.

Fabulous experience!!! I worked with Moyinoluwa who was wonderful!! Very knowledgeable, friendly and listened to everything I said and found what I envisioned.

Javier helped me purchase my couch for my first home and he was incredible. Not pushy at all, but available as soon as I had questions or needed him to help me with my purchase. I highly recommend going to Ashley’s and working with Javier!

Chaunis was best, she was very helpful, assisted us in figuring out what we needed, and we had the best experience being first shopper at Ashley Furniture. Thank you Chaunis for the experience we had.

Waleed was wonderful to work with, he made our purchase go so smoothly and explained everything in detail. We will definitely be back for anything else we need!

If you want someone that will help you, walk you through all options, patient and understanding then not only is this your place but William is the person to see! Even stopped by the Catonsville store to see if they had different floor options to see in person and I couldn't escape fast enough. Went back to Columbia where William never pressured or pushed. I will be recommending him to anyone needing help with the furniture buying process!

(Translated by Google) Javier attended us perfectly, it was a good experience (Original) Javier Nos atendió perfecto fue buena experiencia

Great experience working with Matt Schanken at the Columbia store. He was knowledgeable about the furniture that I plan to purchase.

Sam E in the Columbia Maryland store was very helpful and knowledgeable about the inventory. We ended up buying a sofa when we came in to browse. There was no heavy pressure.

Great experience, relaxed and Casual , Sam was fantastic ! (Sam Adisa)

Paula the Store Manager was Awesome!!! She's fantastic! We are truly grateful and pleased with her. Thank you for your kindness towards me and my wife. We will continue to tell others about her, and Ashley Furniture!

Laiba and Paula made my experincing at Ashley so easy. They were both informative, patient and very professional! I highly recomend visting them in Columbia MD. Thank you so much Paula and Laiba!

Paula was absolutely great. 100% customer service displayed. Thank you Paula!!!

Gavin and Paula were extremely helpful!

Worked with Will he was a super cool guy and was super patient with me taking what felt like a lifetime..thanks a lot Will! I appreciate all your efforts!!

Gavin was very helpful, and knowledgeable and assisted us in finding our new furniture. Thank you for all your help

Gavin was really helpful and respectful. he was really understanding when it came to price range and quality that can best fit in our range.

Gavin greeted us from the start of walking in the store treated us with the upmost respect for my family and myself. Thank you for the experience and please Give Gavin a raise lol.

Great service. Gavin was very helpful!

Very pleasant experience! Matt was very patient and covered all the bases! Thank you!

Beautiful furniture I especially love to photo the room designs. They are always my to do projects. Their sales team is extremely helpful and knowledgeable- especially Inad- he’s so patient and gives great service and advice.

Sam was fantastic!!!

Fatima was amazing! She helped my wife and I find the perfect couch qnd even helped us measure it.

Sam was great! He was tremendous help and got us the exact couch we wanted. Five stars!!

we got Queen bed and mattress from Ashley furniture in Columbia MD. we got very good deals and customer service. we tell to our from visit this place, definitely. This is 4 times we got very good deal from there

We had a good experience purchasing a mattress and a bed. The sales person was Matthew Schanken.

Gavin was extremely helpful with assisting me in the furniture buying process!

Always the best experience with Ashley furniture! Sam helped me out over the phone and in the store. He helped me find the perfect chairs to match my house! Thank you so much! I’ll be back!

Worked with Javier and Gavin, and they were both very helpful and knowledgeable. Special shout out to Javier for running around the store for me and my indecisiveness.

I initially purchased living room furniture from Havertys. When I received the delivery I discovered the couch & pillows were used. After contacting the sales person & customer service I was informed the couch should have went to there clearance location instead. After looking at the used furniture, I realized the couch did not wear well & the quality just wasn't good. I decided to cancel my order with them altogether. Once I informed the Sales person of my decision he became very upset, and started hollering at me over a phone call. My experience with Haverty's customer service was unprofessional, rude and just downright nasty as well. I decided to purchase a better living room set at Ashley's. And I want to thank the Sales person, William Spencer for being so understanding & patient as I told him my horrible experience with Haverty's. He was very professional & kind. Thank you William Spencer for all your help!

Fatima was extremely helpful and our overall experience was great! We were able to get exactly what we wanted and the process was easy.

Fatima provided amazing customer service and was very knowledgeable about the products and services! She helped me wife and I pick out an amazing table and chairs that matched our living room style as well as our taste in furniture.

Todd was excellent and very informative. I went in browsing around and ended up purchasing a sleek desk that I love. Now it is on its way to my home in under a week! Yay!

Fatema greeted us with a wonderful personality. During the process of choosing our 7’ kitchen table and decor, she was patient and cared about the details.

It was an absolute pleasure working with Paula. She showed us our options. She was knowledgeable about the product & answered all our questions. No muss, no fuss. We have bought furniture from Ashley’s before. We are glad you were our first stop. Meeting Paula sealed the deal. We will recommend Ashley’s & specifically Paula for a stress-free, one-stop shopping experience. Thanks.

Just want to say customer service was 5 stars. Please ask for William Spencer he was very patient, and help me throughout the whole process did not rest until I got the best deal and I was satisfied! Definitely coming back for future purchases..

Gavin and Logan were absolutely out of this world! We came in got a bedroom set, fantastic pricing. Fantastic customer. Wonderful quality furniture, I definitely recommend GAVIN AND LOGAN!!!!!! THEY WERE AWESOME!!!!!!!

Huge store with plenty of options. Paula helped me easily find my next sofa. 👍

Matthew Schonken was the first to greet us when we walked in the store. He was very friendly and welcoming and we got a kick out of his personal flair. Most sales people are pushy and try to make your experience how they want it. Matthew let us wander about and pointed us in the specific direction of some great sectionals. We ultimately purchased a wonderful sectional and have even bought a second one for the basement of our new home. Thank you Matthew for great customer service and wonderful recommendations!

Great help from Matthew S.

My husband and I came into Ashley looking for a sofa for my Mother and we walked away with an amazing mattress for ourselves. Logan was patient and gently guided our choice. Highly recommend Ashley Furniture in Columbia and Logan, our sales person! Thank you Logan!

Matt s did great

Had a great experience at this store. Paula helped me out and was very patient throughout my decisions and considerations in selecting a bedroom set. Would definitely recommend!

Logan did a wonderful job supporting our shopping process. We did not feel pressured or rushed. He was respectful, funny, and knowledgeable. We are happy with our purchase. Thanks!

Logan was amazing. Very knowledgeable about furniture and has a warm and welcoming personality.

Paula was outstanding and helped us find the perfect couch for our family.

Just went to the store in Columbia,MD today purchase some a few furnitures n rugs for new house, get an assistance with the one employee his name Logan, He’s very patiently & helpful!!! Anyway, He is the best one we got since we had no appointments before visiting the store.

Great help from Sadirah. Fantastic service

We purchased a kids bedroom set and our sales associate, Todd was amazing! Very detailed oriented on the bedroom set and great personality made the shopping experience very easy! Thanks Todd!

I would like to thank Fatima for all her assistance with my furniture purchase. She put in the extra leg work, physically and figuratively, for the price I was willing to pay. Thank yoU!!

Logan was wonderful. He greeted us at the door and assisted us in pulling chairs off display so we could comfortably sit in them. He walked us through the process. He was great.

William S. was the best possible salesman, super informative, kind, and honest. Because he went over and beyond, he made shopping at Ashley a pleasure!

I went in to Ashley’s furniture today for a sofa and I was immediately greeted by Logan. He was a huge help throughout the entire process. Very respectful and kind as well! Made the buying experience a lot less daunting. I’d definitely go back again!

Amazing costumer service, Javier was the best. Helped me every step of the way from making sure things were in stock to helping me book the delivery days. I would 100% recommend Javier to help you

Gaven, was a great sale associate, did his job well and was very friendly to talk to. 👍

Sadirah was a lot of help!

Great shopping experience. Ask for Walid when you get there. He was very very helpful and attentive to our needs

I recommend everyone to come to this Ashley’s furniture store in Columbia and work with Ms. Paula. She is amazing and does her job so well. 10/10 experience.

Gavin was an excellent salesperson! He answered all of our questions, made recommendations! He was attentive but not pushy at all!

EJ is an outstanding and very knowledgeable sales associate. Thank you so much for your assistance and see you soon. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Beautiful furniture Affordable prices !!

Todd B was incredibly helpful, kind, and professional in helping me purchase and arrange delivery of my couch. Todd is one of those people that companies need to keep happy and well paid because he is exemplary and reflects well on the business!

Paul L. was the first person to greet me when I walked through the doors of the store last Friday evening; even though others were present. She is cheerful, professional, very pleasant, and made sure I got what I was looking for. She is very knowledgeable of the products and services Ashley has to offer. Because I am a Veteran, she also included in my contract all the discounts that Ashley has available for Veterans. I have another purchase I plan to make within the next month or so, and Paul L. will be the person I go to for help with this purchase. Thanks Paula L. Ashley should give you a promotion 🤓.

The best funiture store

Fatima was so sweet and made the entire process extremely pleasant.

Paula helped us pick out a mattress and was wonderful at explaining the process and different purchase options. Great experience.

I purchased a bedroom set. The floor model is constructed with dove tails which are less likely to break with ease. However, the set they sent does not have dove tails and is tacked together with screws and glue. This is a deceptive sales practice and I'm livid. Do NOT purchase from this company.

We were looking for a bed frame and just wanted to shop around to see what we liked. Paula was amazing! She gave us the gist of what we would see and where to start. She gave us space to look for what we wanted and found us in perfect timing! Right after we decided on a bed frame, Paula was right there to help us through the next steps! She was very nice from beginning to end.

Paula was extremely helpful! We were in and out in around 45 minutes :)

RJ worked to get the best deal possible.

Kevin did a phenomenal job! He let me look around but provided helpful input and made sure I ended up with what I wanted. I was in and out in less than an hour. Thanks everyone on the Ashley team for a great buying experience!

Fatima at the Columbia Ashley home store was great! She made the purchase very easy and was very knowledgeable.

Ms. Fatima wa excellent! She made us feel so at ease with our purchase and provided the highest level of customer service we could ever ask for. Ms. Paula also worked very hard to provide all possible discounts and incentives towards our successful purchase! This is a true customer service oriented store and branch! Kudos guys!

Great experience checking out today, easy and the sales rep answered all of my questions and was very patient. I’m hopeful delivery will go just as smoothly!

I went to your Columbia store today. The manger TJ was very rude. Don't waste your time going there.

Our go-to furniture store, a no pressure experience every time and love the outlet store options.

Paula at Ashley furniture in Columbia Md was professional and extremely helpful. Ask for her if you need assistance during your next visit!

Sa’Nasia was amazing! She helped me find exactly what I needed.

Javier and Miles and provided excellent customer service!! The manager, John ensured all of our needs were met. THAN YOU !!!

Paula was excellent. She took her time understanding my needs.

Paula was wonderful in assisting me with all my needs. Thank you.

Paula was amazing! She went above and beyond to help with this sofa purchase. We asked a lot of questions and she was more than happy to answer them all. Thank you Paula for help.

Logan was very helpful, nice, easy going. I enjoyed working with him. Thank you Logan!!!!

The Ashley furniture in Columbia. Javier was very nice and attentive. Highly recommend and ask for Javier

Thanks Mikey for being a great help. This is my first mattress purchase and you’ve made the process go by smoothly.

Thanks Mikey for all of your assistance! You rock!

Our visit today exceeded our expectations and that is due entirely to the professionalism, patience and kindness of Paula, our salesperson. She went out of her way to make our experience exceptional.

As if sticking three thousand signs along the street wasn’t enough… now they have a kid standing in the rain with a cheap poncho. How much tackier can you possibly get?

Sadirah was awesome! After several visits to the store she was the most helpful and knowledgeable! She rocks!

Paula was very friendly and helpful.

Ashley helped me purchase a couch for my son's game room tonight & was most helpful! Super nice & was not over bearing at all. I liked how she gave me time to walk the store & didn't follow me around & when I was ready to ask questions, I just had to ask for her. I felt very comfortable in the store & would highly recommend!

Paula was absolutely the best! She was so patient and helped us find exactly what we were looking for.

Unfortunately, I have to add a second post for my experience. I discovered my bank account was changed twice for the same purchase (over $1,700) and my bank account is now overdrawn. This has caused a ripple effect for other withdrawals from my account. I’m not a happy customer at this point.

William S. in the Columbia, MD store was extremely helpful! He took the time to find the items that were in stock and show me each one. I found exactly what I wanted and it’s because of his outstanding customer service! Ask for William when you stop by.

Sadirah is AMAZING! The level of customer service and professionalism is beyond excellent. She takes time to make sure you are happy with your purchase. She allows you to take your time, advices you with honesty. I am very impressed with her knowledge and experience. I absolutely recommend her to anyone looking to make a huge investment. She is great!!!!! More than just a sale transaction, she makes long term relationships with her customers.

Logan was excellent!

Great salesperson. She was very attentive and patient. We purchased a living room and bedroom set.

My experience was wonderful and Paula went above and beyond to make sure that I found a sofa that I liked.

I went to the Ashley Home store in Columbia MD recently. Even though I did not purchase anything, Kevin the sales manager was very help, polite to me as a customer and very professional!!! The employees in the store are so friendly, I will not hesitate to come back to shop in the future. If you see Kevin tell him hello!

We purchased a twin upholstered storage bed for my daughter. While the furniture itself is great, our experience has been anything but. We initially found the bed online and went to the store to see if we could order it there to avoid the $200 shipping charges. We were simply told yes, there would just be a $40 fee. When we went to put the bed together, the storage drawers were not included. It turns out when purchased online they come with the order; when purchased from the franchise store, they are sold separately (bed online and in store cost the same). I had to speak to multiple people to get the cost of the drawers discounted since we were mislead so badly about the product. When we finally got the drawers and put them together, they didn’t fit under the bed. The employee who placed the order ordered the queen bed drawers. I was initially told that I ordered the queen sized drawers. No I did not. The employee said I would get a call back in 10 minutes. An hour and a half later, I still hadn’t received a call, so I called the store again. I was finally told I could return the drawers and they would order the correct ones. All in all, between ordering, picking up, dealing with ordering the drawers, picking them up, returning them, and then needing to pick up the new ones, We have tripled the number of trips we needed to make to this store, not to mention the wasted assembly time of the drawers that were the wrong size. I will not recommend this particular store.

Javier and Paula were excellent!! Javier was the first sales associate to greet me.He was very pleasant and polite. He made me aware of the current promotions in the store and gave me time to look around. He and Paula we very knowledgeable and made my purchase a seamless transaction. I will definitely recommend Ashley's Furniture in Columbia to everyone I know!!

CJ and Paula were great and made this couch shopping experience amazing! This was my second time shopping at Ashley’s and I’ll be sure to shop here again and again. This experience was memorable for my family and I. Thank you both again! Top tier customer service!

Paula was super helpful and very kind. We had a few laughs as she guided us around showing us the multiple options we could choose from. Once we decided on the final couch she guided us through the purchase process. She was great!

Ms Paula was the absolute best Helped me with the best furniture with the best price!!!!!

Paula was an absolute rockstar and walked me through everything in a friendly and competent manner! She went above and beyond! Javier was also fabulously attentive and very helpful throughout the whole buying process. Great experience overall.

Salesman was very courteous, knowledgeable and professional. Enjoyed that there were not pressure sales.

The selection of furniture at Ashley was great and we were impressed with the quality and a fair pricing. William was our sales associate and he was incredibly helpful and professional, giving us just the right amount of attention and space to help us in our shopping, selection, and purchase process.

Terrible customer service from John (a manager?). Misleads customers and is very rude and condescending. Avoid this location. Apparently they are an independent franchise so you won’t get any help from corporate headquarters if you run into any issues.

Very poor customer service.

My sales rep Paula made my experience at the Columbia MD location a great one! She was professional, helpful, followed up and honest which was very appreciated. I didn’t have the same experience at another location so glad I met Paula.

Hogan was excellent from start to finish. We had a very pleasant experience. Keep doing what you are doing. Thanks!

Sadirah our sales associate was excellent

In-store service is fine. Customer service after purchase is AWFUL. They make you sit on hold, don’t return calls, and don’t fix a manufacturer error, despite the fact that technician told us that it is the most common defect he sees with the furniture that we purchased. So much for that 5-year warranty.

Sadirah was a great sales person and had outstanding customer service. My family had a great experience.

RJ was so great to work with. He was very patient and helpful. Thanks so much!!!!

My experience was awesome! Sadirah was awesome and knowledgeable about what I wanted. She is an asset to your company.

Sales people were informative and helpful. Thanks RJ - nice job!

John was very helpful and professional helping me find dining chairs. Thanks!

I wrote a review and they told me to text them. My wife wrote them and they NEVER reply

Emmanuel was great to deal with. Very polite and helpful.

Sadira was awesome!!

Logan really helped us get a great deal on an already great price! No pressuring, and very friendly staff.

Logan was very helpful and knowledgeable and gave us a great deal! He worked with us and was respectfuly of our space and gave my wife and I time to discuss and make a decision without feeling pressured.

Kevin did a great job helping us find a couch. We went through a lot of options to find what fits in our space. He was patient and very helpful, we appreciate his help.

We purchased a new home and needed furniture. Sadie was amazing from the moment we walked in. She was accommodating, helpful, and professional. We were very pleased with her service and will be working with her again.

RJ did a good job helping us find items that were in stock as we needed a new set pretty quickly. We were in and out in less than hour. Appreciate the help.

So far so good, the sales associate Robert was very good and patient. He was able to get me a great deal. I was also assisted with his supervisor/manager, Paula who very helpful and professional..who helped me get what I needed. I am on 14 week wait for pickup, hoping the furniture will be as GREAT as the order purchase Service .. I will be back with more reviews.

Great store with lots of a huge selection to fit many design styles. Fatima is an excellent salesperson. She took her time to help me select the perfect furniture for my bedroom and dining room. She also recommended colors and accent pieces to compliment the furniture and tie everything together. She has a talent for design and extremely patient. Paula was also a pleasure to work with and she helped make sure the pricing was competitive and within my budget.

Logan at the Columbia store was helpful and very patient with us.

My experience was great! Our sales guy Logan from the Columbia MD store was really great. He was friendly, professional and willing to help us with finding the specific piece we were looking for. He assisted us with identifying a possible mattress for my husband and I. Great experience.

Logan was a great help!! He walk us through the process of picking the best table for the room we wanted it for

Fatima helped me a lot! I really appreciated her expertise and kindness.

READ THE REVIEWS! I normally don't leave reviews but this was an AWFUL experience. Manager is incredibly rude, products are terrible, even if you get the extended warranty they will not do anything to honor it.

Great experience and excellent customer service with Anshika and her Manager! Beautiful store people and furniture!!!

Nice selection and good warranty. Need to update tried to use warranty. Company is out of state and a month before they can schedule. Then they kept sending emails and texts asking me to schedule not reschedule. Problem is you only get machine. So, it's like a big game. I will update when I finally get service. So, service tech came out after we received part. Found that the installer of the sofa bent a piece, he straightened it out and our couch is new. Service company could get the schedule to move better.

This is a very awesome furniture store very good quality and good cleaning

Paula was awesome, she was super helpful and went above and beyond to get us the best options on the piece we purchased.

We got a wonderful dining table set at the outlet part of the store and Paula helped us find the best piece for our new house! Thank you so much!

Ignacio is Awesome!!!! He was extremely knowledgeable and patient. He is a great asset to Ashley Furniture!!!!

It was our salesperson, RJ’s, first week. He was kind, respectful, and not pushy. Would definitely ask for him again.

My couch 🛋 was delivered boxed and I am expected to put this together? What a rip off!!!

Manny was very helpful and knowledgeable on all Ashley furniture. Manny made our shopping experience easy! Great customer service.

Came in today with my husband and mother in law to find a power recliner for some elderly relatives. Logan was a great help - very friendly and did his best to make us happy. The recliner we found - the Beaconfield was also nice, firm but comfy and a good height.

Great service!

Jack helped us at the Columbia location today to find a great love seat for our game room! Wonderful service! Thanks Jack!

Hackeó esa Greta very professional @ Ashley Furniture in Columbia Md

Jack was great @ Ashley furniture in Columbia Md store. Thank you