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Ashley Store Columbia, MD
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Columbia, MD represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Columbia, MD is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
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Albright was the best sales associate I have worked with. She took her time and answered all my questions. Wish I could give her more than 5 stars
We purchased queen bed with mattress at Ashley furniture at columbia MD store. Even after two weeks there is no info about the delivery of furniture. Customer service is so bad they flatly told us they are not sure when it will be delivered. Apparently Ashley furniture is con artist, grabbing money upfront and then for get if they have to deliver furniture to customers. Very frustrating and bad experience. I recommend not to buy any furniture from them
Richard was amazing to work with .
Paula has been a wonderful salesperson to work with. She was very patient and showed us great options for our place. I would highly recommend her to anyone!
I had a wonderful experience shopping at Ashley’s Furniture in Columbia, MD. Paula, my salesperson, was amazing! She was incredibly helpful and attentive without being pushy, which is something I really appreciated. Paula gave me the space to shop at my own pace while being available to answer any questions and provide guidance when I needed it. I was able to find exactly what I was looking for on my terms, making the entire process stress-free and enjoyable. If you’re looking for great furniture and exceptional customer service, ask for Paula!
Came in today just to look and ended up getting a great deal on a bedroom set. Paula was our salesperson. She was very knowledgeable and patient with us. Would definitely shop here again!
Paula was amazing! Very knowledgeable and friendly. I also appreciate the fact that she was patient and not pushy. I’ll definitely be back! 😊
Great experience at the store, huge selection. Joey was great and very helpful and knowledgeable.
Paula was amazing definitely recommend going to Ashley’s in Columbia go check her out very helpful and sweet.
BE AWARE! BE AWARE! We recently purchased a $2,200 sofa (paid in full) from Ashley Furniture. During delivery, the sofa didn’t fit through the stairs, so the team took it back to the warehouse. When I requested a refund, I was told there are no refunds—only store credit. Before purchasing, I specifically asked about their refund policy and was assured I’d get a refund if the item didn’t fit. I was never informed about their no-refund policy. I was later told that once delivery is scheduled and attempted, refunds are no longer an option. This has been extremely frustrating for my family, especially during the holiday season. $2,200 is now stuck as store credit, and we are still working on what to do next. Please ensure you understand their refund policies and get everything in writing to avoid this situation.
This place is awful! Do not buy anything from this store. The customer service completely sucks.
A wonderful display of furniture pieces. We were helped by Paula who was amazing at finding the right couch we were looking for! She listened to our concerns, heard our points and found the perfect piece that both my wife and I loved! We came at a good time to catch a sale and the prices were very reasonable. Overall Paula helped us tremendously and im thankful for her kindness, patience, and knowledge to answers all of our questions and concerns. Our cashier, Rubab was very kind in explaining our delivery time frame. I cant wait for our delivery!
Paula was very knowledgeable and patient with me and my husband as we looked for our next couch! We ended up getting a coffee table as well! Very happy with her service!!!! ✨✨✨✨
I had an amazing experience at Ashley furniture ]! Paula and Wayne were incredibly helpful and knowledgeable. They took the time to understand my needs and preferences, guiding me to the perfect pieces for my home. Their friendly and approachable demeanor made the entire process enjoyable. The store has wide selection of high-quality furniture (that’s different from what online Ashley’s has in stock), the offer something to suit every style and budget. I'm excited with my purchases and would highly recommend this store and PAULA to anyone looking for great furniture and exceptional service.
Very nice experience, very helpful. Paula was very very helpful.
Thanks for the help choosing our Dinner table, Terry!
Dee and Hollywood were very helpful and knowledgeable.
Fatima was a great salesperson. She gave us space to shop but was right on hand when we had questions. On top of all that, the store manager, Wayne, works with us to make sure we got a great deal!!! Highly recommend, would shop again!
I recently visited Ashley Furniture, and I can’t say enough about the incredible service I received from Marshal and his manager. From the moment I walked in, they greeted me with genuine kindness and professionalism. Marshal took the time to understand exactly what I was looking for and guided me through their selections with patience and expertise. He answered all my questions and made the entire shopping experience stress-free and enjoyable. His manager was equally amazing, stepping in to ensure everything was handled smoothly and offering valuable advice. It’s clear they both truly care about their customers and take pride in their work. Their helpfulness and kindness really stood out, and they made me feel like a valued customer. If you’re looking for high-quality furniture and exceptional service, I wholeheartedly recommend Ashley Furniture. Thanks again to Marshal and his manager for going above and beyond!
Great experience
Awesome experience with Dee. Super professional yet very personable. Got my bed. I’m happy. Thanks You
Great and lovely experience. Everything was extensively explained to me making sure that I am aware of what I am doing and buying. Paula was absolutely amazing and kind when explaining things. She was also insanely patient as she had to repeat things to me because of how confused I get at times. To say again I loved my experience here
I was in the market for a recliner for my mother-in-law, as her old one had seen better days. Having purchased from Ashley Furniture multiple times in the past, I’ve always been impressed by the outstanding quality of their products. However, my most recent visit to this particular location was by far the best experience yet. From the moment we walked in, every member of the team greeted us warmly and asked if we needed assistance. Our sales rep, Albright, stood out with her eagerness to help. She carefully listened to all the “must-haves” we had in mind and guided us through several recliner options that fit our needs. She provided price estimates for the models we were considering and was incredibly knowledgeable, answering all of our questions with patience and professionalism. What truly set Albright apart was her exceptional customer service. Even during the busy holiday season, her friendly personality and attentive demeanor made the entire process seamless and enjoyable. Thanks to her expertise, I found the perfect recliner and completed the purchase within an hour. I am 100% returning to this location for future purchases, and I will absolutely seek out Miss Albright to assist me again. If you’re shopping here, I highly recommend working with her—she’s a gem!
Terry is excellent at customer service.
Sam was awesome in Columbia, MD. Young, attention to detail having and customer service friendly. He definitely worked with my wife and I to accommodate us with the furniture we need for our new home
Dee was great! He was very knowledgeable and professional. Highly recommend him.
I had a great experience shopping for mattresses with Terry. He was very patient as I laid on nearly half the mattresses in the place to find just the right firmness. After, he helped set me up with a discount and all the other details. Made shopping for the mundane easy and quick!
Mr. Terry was a breath of fresh air! He helped me and was proficient, dressed sharped so I trusted his judgement, very informative and knew the product! He deserve more stars for his patience and expertise skills!!!! Thank you Ashley Furniture but most importantly Mr.Terry! I can't wait for my table and chairs to get delivered!
Richard chandler (Hollywood) Fantastic experience. Customer service to the "nth" degree. Highly recommend Hollywood.
Joey was very helpful and knowledgeable about the products. I was pretty indecisive but he did not rush me and was very patient and kept giving me more options. Highly recommend you ask for Joey! Great customer service!
Shopping at Ashley was quick and efficient and the sales associate gave us space to look around and answered our questions when we were ready for purchase.
We purchased several pieces of furniture from Ashley's Furniture to move to a new home. The salesman, Joey Hinson, was very helpful and provided great suggestions for the type of furniture we were looking for. We received great service and the price was within our budget. We look forward to returning with our future furniture needs.
Excellent service and help. Fatima was fabulous! I highly recommend coming to Ashley Homestore in Columbia.
Fatamia was amazing
Joey was such a sweetheart! Came in the store pretty late with a vague idea of what I wanted but he helped me pick furniture that absolutely loved!!… and the deals..? Absolute steal!
Paula was amazing! Very helpful and helped us get exactly what we needed.
Joey is a 10/10, as soon as I walked through the door told him what couch I needed he went above and beyond doing the measurements on his iPad for me to find the perfect couch. He’s highly patient and just an all around perfect salesman. We will be back in the future Joey.
Dee was VERY helpful! He was consistent without pestering us the entire time. He was also very patient. It's very clear that he's knowledged and knows his stuff. I'll definitely be returning!
Terry was great he really took his time to attend to me and my mom and was really patient
Mo (Mojgan) was amazing! She helped my aunt and I with picking out pieces for her new home. She has a great eye for detail and really made the process seamless.
My mom and I went into Ashley’s yesterday with only the intention to look around, but we were greeted by Mr Kaingu Milunga aka Chief, and he had other plans. We’ve been looking to buy this particular couch for a while now and Chief gave us the push we needed to finally purchase it. We never felt as though we were talking to a salesman who just wanted to get paid.. the interaction and entire process was very genuine. So if you’re ever in Ashley’s, definitely ask for Chief and he will ensure you have a great experience!
Came in to Ashley furniture and sales rep Josh was ready, informative and great sales person. Totally recommend.
I used Ashley Furniture store in Columbia Maryland to furnish our entire apartment. Mali was exceptional in her customer service and went above and beyond the call of duty. We purchased everything while out of state and without ever coming to the store. Mali used her personal phone and FaceTime to walk around and share details about the items and walked us through the entire process. TJ, the regional manager was extremely helpful and ensure we received all applicable discounts. The delivery process was also smooth. I highly recommend these associates and this store!!
A very pleasant experience to purchase my dinning room set. Albright was very helpful and professional. She actually came to the store to help me on her day off. Totally recommended!!
Terry was a great help to us while we were looking for a chair to fit our living room. He even provided us a discount to price match the couch that we saw at a previous store. He was extremely friendly, attentive and quick.
Paula was great, made the experience of buying a couch easy.
Amazing experience. Paula took time to understand what we wanted and helped us find a lovely sofa set.
Richard (Hollywood) Chandler was perfectly helpful. The store had a LOT of options, so he helped me find a couch and dining room table for my new home, that matched my needs and had good sales for Indigenous Peoples' Day! He answered my questions, gave great suggestions, and assisted me throughout the process. I'm very happy with my purchase and my service 😊.
We enjoyed our trip to Ashley’s furniture store. Terry assisted us. He was friendly and welcoming. He gave us space to walk around and talk through our observations. We appreciate the good customer service.
Good selection and decent prices.
Paula was very helpful and kind!
kaingu Milinga gave us exceptional service
Richard helped me pick a great couch and was super helpful, didn’t try to upsale me either.
Our sales guy Joey Hinson was absolutely amazing! We had a house fire and had to purchase new furniture. It’s been such a stressful thing in life and he made this step of the process sooo easy! He was so nice, professional, and went out of his way to make everything easy for us. I would 100% recommend this location and ask for Joey!
Paula was a dream to work with. She listened to my needs as well as what I liked and was able to find me the perfect couch and bed. Price matched the online prices and if their sales were a better deal she’d let me know. Highly recommended Ashley Homestore for your furniture needs. They have it all! And ask for Paula, she’s amazing to work with.
Bought a dining table from this store wanted to give a shout out to Mr Terry Williams for his excellent customer service skills ...he went above and beyond and was able to help me make the purchase
Mr Terry was very helpful
Richard was wonderful. He introduced himself and allowed us to browse around the store alone. He was happy to pop over and offer suggestions and directions for the best sofa option. I was able to walk out with a sofa delivery to me in just a couple weeks!
I've purchased 2 sofa and loveseat sets. No issues. In fact, the General Manager of the Columbia location, maded sure we were pleased with our experience.
My sales person was Ms Fatima. Excellent customer service!
Paula was great and super helpful!
Paula knew exactly what we were looking for and found it for us in minutes! And she found discounts too! She made everything very easy.
My sales person ws Fatima. She was the BEST. She helped me decide on some furniture I purchased. I told her what my color scheme was, and she took it from their. She was like my personal designer. When we finisheded selecting my furniture, she called the store manager and he worked the magic with the price and I was sold. My family member that was with me, was so impressed, they bought furniture too. I had gone to several other stores they have, and the Columbia store have the BEST selection. My delivery was done professionally. You know sometimes delivery is not really good. They be rushing and tacky. These guys were trained well. They sell quality furniture and nice stylish unique pieces. Kudos to the owner for professional staff .
Mo, was I great help to us I really appreciate her help, she is the best
Terry Williams was so helpful! He got us a great deal and made the process smooth. Quick service and got us exactly what we wanted. Thank you Terry!
Sana was so helpful in our hunt for the perfect sleeper sofa! She answered all of our questions and was so great to work with!
Denair was awesome and great. Had to come 2 tomes doe his help!
Our sales woman Mo was incredibly helpful and we found exactly what we wanted :)
Paula was excellent and with providing my wife and great customer service.
No he was great and friendly. Very professional services. Got us the best deal!!
Josh is a competent, intelligent worker. He serviced my grandson and now he’s is working with me to find additional furniture for my spare bedroom.
My experience shopping in store was pleasant. The sales representative, Marshall, was very professional and allowed me to browse the store and answered all my questions. My main focus was to purchase a queen and a full-sized bed, as well as a couch, as I had recently relocated due to a military change of duty station and needed these items urgently. I expressed numerous times to the sales representative as well as a manger that I needed these items as soon as possible as I had none currently. I had also wanted to purchase a blanket for my son, but was informed that it was not in stock except for the display ones. I was told that I could order one and it would be delivered to my door with 2 day drop ship. It had been explained to me it would be much like Amazon where they would simply mail the blanket to me and would get it within two days. With the beds and couch being delivered within two weeks. I made the purchase on September 6th but had not received any updates on the status of my order by September 18th. Upon calling the store on the 18th, I was informed that my order for the beds AND blanket wouldn't be available until the end of the month, with the couch not being available for delivery until mid-October. I am extremely disappointed with the change in delivery dates and the lack of communication regarding my order. I had trusted this company to deliver my order on time and I couldn’t even get a phone call or email to let me know they weren’t able to meet the two week delivery.
Great salesman who helped me and my husband find the right couch and table sets for our home. Peace and blessings!
I walked in today knowing I wanted a bed but was unsure of the size. Sana helped me immediately and I didn’t feel pressured to buy anything. Originally went in wanting a king but went with a queen so I can still have space in my room. Can’t wait to come back and get the night stands !
Thanks again Paula, Wayne and Han for your excelent service. Best Ashley Store in MD!
Richard Chandler (Hollywood) was absolutely amazing and patient. I wasn’t sure which direction I wanted to go in but he assisted with perfection and professionalism. Go check him out, he will definitely help you with furnishing your home! Thanks again Ricky!
Richard Chandler was very patient and helpful during my indecision. He walked me through the process with diligence and was very professional. Overall my purchase was very pleasant.
We enjoyed working with Paula. She was very nice and helpful. Did not rush us!
Sana was wonderful!!!!!! She helped me find the perfect bedroom set!
(Translated by Google) A lot (Original) Sana
Malihe did great job showing all options available finding each item and offering all possible discounts this labor day. Hasfa also did super explaining prices and options. Wonderful service. Will definitely come back.
Paula was amazing and helped my husband and I find a bed frame. She gave us lots of options and read our vision perfectly!! Highly Recommend!!
Paula was very helpful. Provided tons of information when purchasing our new mattress and bedroom furniture. If you go to this store, ask Paula to help you.
Paula was awesome! She got me the best price and knew all of the products on the floor. Extremely friendly and not pushy! Highly recommend working with Paula if you come to Ashley!!
Came in looking for a couch for my first apartment. Paula helped me and she was the best! Very patient with my mother and I looking around and answered all of our endless questions. Got my couch that day. Amazing experience I will absolutely be back.
Richard was really great got us I'm and out fast
Paula was a tremendous help picking out a new couch for my new home!
Paula was amazing! Very helpful.
Marshall was SUPER helpful. He moved accent chairs and pillows to help me make my decision. Highly recommend him.
Great personality
Samuel Adisa from the Columbia store was exceptional. I will do all my purchase from him only. Thank you so much for an awesome experience.
Paula was Amazing to work with. We will definitely return to The Columbia location.
We visited Ashley furniture to buy a desk. Paula our salesperson was so very helpful. She even match the online price and saved us money. We will definitely be back!
Order bed & 2 side tables never delivered in 2 months after 2 months they said out of stock I get floor samples bed after I had so many bugs in side the bed & lamp table I want to customer service & show them bugs video they give me customer service number & I call them they see 2 videos & they don’t want replace or return & they don’t want send someone to look @ the issue customer service so poor they don’t help,this all happened in first week after they delivered at least they should send someone to look. So many tiny wood bugs can’t even see Be careful check your furniture after delivered.I wish I can upload bugs videos in this review.
We worked with Paula in the store and she was extremely helpful and knowledgeable. The selection at this store was also impressive. We can't wait to enjoy our new furniture!
Josh was helpful!
Paula at Ashley is very helpful and informative. Good job!
Josh and Han were amazing got me squared away swiftly and I can’t wait to receive my furniture!
Paula was extremely helpful with assisting my sister and I find our dream sofas. Definitely recommend this location if you are looking for new furniture. Ask for Paula!
I wasn’t expecting to buy anything and Paula helped me find an amazing sofa!❤️
Awesome service from Paula! Made the experience easy and smooth. Would come back to work with her again for any of our furniture needs.
Searching for furniture and Ashley was a great stop. Paula helped us out and was lovely to work with! Definitely recommend.
Went to Ashley’s to look for a new bedroom set and mattress and our sales associate Paula was extremely helpful, kind and made the process really smooth.
Paula was great! She was super helpful as we picked out a sofa and so patient with our son.
Paula and TJ were very kind and helpful! 10/10 would shop here again.
Paula was very helpful! She encouraged us to try different chairs to match a table we wanted. She gave us space to discuss and decide what table we were going to buy. She was not pushy and was very helpful!
This was our second time at this location. The first time wasn’t so great. Only because the person that “wanted to help us” took entirely too long to come back and help . Today’s visit was a whole lot smoother. Paula was great.she helped us settle with beds and sofa in under an hour . Thank you !!
Paula was very helpful and attentive during my shopping. She was able to meet all of my preferences, including price matching and proper shipping options. I’m very satisfied with her customer service and my experience.
Gorgeous selection of furniture, Paula was super nice and incredibly helpful in helping us find what we were looking for!
Wonderful experience! If I could do 6 stars I would. Ask for Paula. I’ve been 3 times to her and she got me exactly what I wanted for the best deal.
Paula was wonderful to work with ..again. came back and purchased more. Great conmunicater and so helpful!!!
If you are in the market for new furniture I highly recommend Ashley in Columbia. I had the absolute best time buying my new bed at Ashley. Paula was the star of the show - I usually don't like to talk to sales people but she was AWESOME - showed me lots of options and didn't rush me at all. She listened, answered all my questions, and made me feel right at home... it can be very awkward to lay down in a bed on a showroom floor but Paula took all of the awkward out of the situation and made it a fun experience. I'll also give a shout out to Wayne for helping with the numbers and for making the purchase a little easier on my wallet.
Great customer service
Camille was quick to help me with the mattress I needed. Back pain gone! Very friendly and helpful. Can’t ask for better!
Paula was extremely helpful in guiding us in the decision of purchasing a very nice sectional at Ashley’s. She was very informative and answered all the questions that we had.
Paula was fantastic. Knowledgeable, friendly and helpful!
Great service, good deal.
Bought our first living room set today with Paula’s assistance on the floor. She was very patient with my husband as he wandered the floor to assure we chose the best option for our household.
Paula was very friendly and helpful in finding a couch that met our needs. The process was quick and easy.
Good service from Khalil
Denair is great came in for some furniture and the service was great and then we met laviea and she helped us with the finance they went above and beyond to help us with all of our needs! So grateful to find employees who care to help! Thank you
Paula amazing in helping us get our couch which we love! If you need furniture at a reasonable price that comes with wonderful customer service I highly recommend coming in to chat with Paula here at Ashley!
Dom was awesome! Super friendly! Very informative of all the furniture! Not to mention he was nice to look at! Lol My bestfriend was falling in love over his sweet cheeks 🍑, great smile, and lips looking Lucious! Made the purchase even easier! Lol
Paula was amazing and helped us make a great decision on which couch to purchase and the correct sizing for our living room. We are very happy with our new couch!!
Thank you to Fatima for helping us in the store! We found exactly what we were looking for.
Mitchell was phenomenal! He was extremely helpful in purchasing furniture for our home. We will absolutely return and utilize his services again!! Ashley Furniture has amazing customer service and quality sales personal!
Kaingu (goes by Chief) was a wonderful salesperson to work with. Patient, friendly, and not pushy. He helped guide us to quality furniture within our price points. Thanks Chief!!
Paula was so very helpful. During the sale, we realized that she was the same great salesperson that was helpful to my son’s previous purchases
I purchased the Avocet sofa, chair, and ottoman from Ashley Furniture in Columbia, Maryland. The items were scheduled to be delivered today but the delivery persons stated that the sofa was too big to go up the next set of stairs. The next opening for the stairs is the same size. They asked if I wanted them to leave it in the foyer for me to deal with later or send it back. I contacted the store for assistance and spoke with Ryan as the manager, Wayne, was unavailable for me to talk to. I was instructed to come to the store for assistance if I wanted to buy something else or request a refund. Ryan stated that a refund could not be requested over the phone. I would also need to forfeit the “white-glove” delivery fee if I don’t want to accept the store credit ($2800). I stated that they didn’t have anything else in the store that I was interested in purchasing and requiring me to accept a store credit would force me to buy something I was not pleased with. The other option is to request re-delivery and sign a liability waiver, relieving Ashley Furniture of any damages to the furniture and my property. Ryan proceeded to tell me that I should have read the terms of the contract before I purchased the furniture. The terms are the terms and they were my only options to move forward. I find it interesting that they could not get the furniture up the stairs, but others were able to get a king-size mattress, an oversized headboard, and a dresser that is long and tall up two flights of stairs.
Josh ruled. Ryan ruled too.
Paula is good and has patience to explaining very nicely in details. She is wonderful salesperson
The worst experience so for, from attempting to over charge me on furniture that clearly has a price on the floor. The delivery service is absolutely terrible.
Paula helped us with getting the bed set of our dreams with great deal.
Josh was great and professional
Paula was very helpful, allowed us to take our time to look around but was nearby to answer questions when we needed it. Greta experience working with her.
The customer service rendered by Kaingu Milunga and Hafsa was top-notch. Excellent service and work along with your budget by giving us good advice.
Paula was awesome!! Super helpful, got us best possible deal, totally painless process
Do not purchase any thing from this store. They lie to you about how soon your purchase will arrive. Been waiting for a purchase over a month and they are still saying it has not arrived. Horrible
My family was very appreciative of Josh for working with us while picking out furniture for our home! He took time to find us the best sectional for us, even when our first pick fell through because the manufacturer discontinued a part. He was so considerate of our wants list and offer solutions when some of the wants didn’t pan out. We’re very grateful and will definitely be doing more shopping here in the future!
Josh was amazing to us. Excellent customer service, he took the time to explain details about furniture. We highly recommend him to anyone the visit’s Ashley Furniture in Columbia MD. -Sarian and Jimmy
This store lost a costumer today - 5 employees, not a single one approached us in our 20+ minutes there or were even approachable. Only 4 customers in the store, and they ignored us all. I'm looking for spend up to 3k on a power recline sofa- only one in the store was even plugged in. I saw 2 I really liked, but couldn't tell how they worked or find anyone willing to help. Never again.
I recently visited Ashley’s Furniture with my family, initially just browsing, but ended up finding something we truly loved. Our experience was elevated thanks to the outstanding assistance provided by Paula. From the moment we approached her, she exuded professionalism, offering valuable insights without being overly pushy. Paula patiently guided us through the options, providing a detailed breakdown of the product we were interested in. Her approach was warm, engaging, and informative, making the entire process seamless and enjoyable. What truly stood out was Paula's exceptional professionalism coupled with her genuine kindness. Her dedication to ensuring our satisfaction was evident, and it greatly influenced our decision to make a purchase. Thanks to Paula's exemplary service, we left Ashley Furniture feeling not only satisfied with our purchase but also looking forward to returning in the future. She is undoubtedly an asset to your team, and her professionalism has left a lasting impression on us.
Josh was a great sales man!!
Paula helped me find a loveseat and table that satisfied my nitpicky taste. She made my shopping experience simple and fast! I will be back when I’m ready to replace more furniture.
Ms Paula, was awesome and knowledgeable!!
Shopping at Ashley was an absolute delight, all thanks to DOM and Hasfa! Their expertise and genuine care made the experience truly exceptional. DOM's knowledge of the products coupled with Hasfa's warm demeanor created a seamless shopping journey. They went above and beyond to ensure I found exactly what I needed, making the process enjoyable and stress-free. I highly recommend visiting Ashley and seeking out DOM and Hasfa for the best shopping experience!"
Terry was very helpful with our furniture purchase at Ashley Furniture in Columbia MD! He worked hard to get us the couch we wanted within the budget we needed to stick to! We can’t thank him enough!
Wonderful support! Fatima was a great help and worked with us through different options.
Everyone was so welcoming and We received exceptional customer service from Mr. Kaingu aka Chief
Kaingu Milunga was especially helpful, attentive and patient. He explained everything in detail and spent hours with us.
Great customer service from Chief. Easy process
(Translated by Google) Excellent service by agent Josh (Original) Excelente servicio por el agente Josh
I didn’t think Ashley such a big brand would be a robber, I bought a set of tables from them and the tables had bottoms and top glasses and one glass from one of the tables were missing, I asked two of the associates and they told me one of the tables come without bottom glass, I trusted them and took the set but when I brought them home, one of the glasses was missing and I went back in 5 minutes and I told them about the missing glass, one of their rude managers told me that they are gonna order the glass but I need to pay for it. I don’t know what should I do against them, please give me your advices and be very careful buying items from the clearance.
Kaingu Milunga was great to work with. Took time to show all that I asked. Was very patient and helpful. If you are in search of furniture Kaingu Milunga at Ashley Furniture is your go to salesman!
Fatima at the Columbia location was awesome she got me the online price match in addition to her outstanding and kind customer service!
Very very poor customer service. They tell you one thing when you are looking for item then change it by the time you go to buy it. Also once you purchase the item that’s it, delivery delays or such aren’t communicated to you after giving you a guaranteed delivery date/delivery by latest date. Plus you get attitude if you ask questions. Would not recommend this location.
Sam was my sales consultant. He was knowledgeable and didn’t follow us around the store the whole time like most sales consultants. He just checked in as we browsed and was able to take care of us quickly and efficiently.
Once you have made your purchase Ashley cares absolutely nothing about you. Even the time changes. I was promised delivery with a maximum time line given. Once the purchase was made and I called to verify the delivery date the tone was awful and Ricky insinuated I am a liar because they wouldn’t give me that timeline. Last I checked my hearing and cognitive abilities were intact. I will never purchase anything from these people again.
Went shopping for a couch set and Paula was very helpful. She made sure my wife and I had all the information and help we needed, but gave us space to talk and make our decision. To be honest I'm not always the biggest fan of Ashley designs, but I will always at least look at this store because of the great customer service.
Went into Ashley today and had the pleasure of meeting Fatima. She was extremely helpful and personable and made the experience a breeze. She made sure all the measurements and the overall configuration of the sofa was what I needed. I would definitely come back and purchase from here again.
Josh gave me am excellent customer service
Josh was really good with his service. We were really happy with his customer service. Rick was the manager and he was very humble as well. I definitly recommend Josh if anyone has any question for the furniture. Very knowledgeable guy!! Love Ashley Furniture.
Paula was excellent! Very helpful and patient! She took the time needed to be sure we made the right choice!
We received great service from Paula at the Columbia location.
Josh was fantastic
Wayne and Josh were extremely helpful.
My husband and I went shopping at Ashley Furniture today and our sales representative Paula was amazing. She listened and assisted greatly. Paula Rocked!!
Paula was friendly and super helpful.
Kaingu helped us out in the store, and was very friendly and warm towards us. He made purchasing furniture a much happier occasion than it might otherwise be.
Shop at your own Risk once they get your money they disappear Customer Service Horrible !! By far one of the Worst Experiences Don’t try calling them your wasting time and Energy drive to the store
Paula gave good service, good selection of sofabeds.
Paula was very helpful when shopping for a glider and a pair of counter height chairs. Excellent service and reasonable pricing. Glad I stopped in.
Paula was amazing. She patiently spent so much time helping us find the right furniture to accommodate our needs. She gave us several options to suit our needs and was very very patient
Paula was amazing! Super helpful and patient with me! Super nice from the second I walked in. I would definitely go back to see her.
Paula was a wonderful associate to work with! Patient and hardworking, and made a diligent effort to make sure our needs were met!
I cannot believe the lack of customer service at this place. I ordered a sofa and loveseat almost 3 weeks ago. I was told it would be able to be delivered in 1-2 weeks. At the two week mark, I called the store to check on the order. They told me they wouldn't be able to deliver it because one piece wasn't delivered to them yet. (as promised). I said that wasn't what I was told when purchased. I expected a quicker delivery. I said please have your manager call me. I called everyday and everyday I was told the manager either wasn't in or he had stepped out. I was then told the store manager (female) would be in on Saturday and that they would let her know to call me. I waited until 4:30 pm to call her. They put me on hold for 11 minutes before I hung up. When I called back, no one would answer the phone. I have called multiple times since and no one will answer the phone. I will not be returning after this incident. I guess once they make the sale, they don't care about their customers.
Great experience working with Kaingu Milunga. We found exactly what we needed and the process was very smooth. Thank you for the great customer service.
Paula was very helpful. She listened to what we wanted and went out of her way to find options. We didn’t feel any pressure to purchase. We are very happy with what we have chosen.
Josh was very helpful and got me a great deal!
Terry at Ashley Furniture was nothing short of amazing! He helped us figure out the impossible and fit the perfect couch in our small row home living room! He made the process of buying a couch a breeze.
Terry was so kind and helpful in finding us a couch that met all of our needs! I would come back to this Ashley’s just to shop with Terry.
Dominic was a consummate professional that took his time and was very knowledgeable.
Paula was a pleasure to work with. She went above and beyond to help us choose the right couch and matching coffee table. Would highly recommend working with her.
Excellent transaction! Ricky at the Columbia, Md location was the best! Would highly recommend the store and Ricky!
Paula was very patient with us when looking for a dining room set. Listened to what we were looking for and took us through the whole store to help make a final decision. Highly recommend Ashley furniture and working with Paula
Terry was super helpful and great with helping us select a couch!!
Fatima was very Knowledgable, kind, accomodating and great to work with. I would highly recommend her
Paula was excellent at showing us the furniture we ultimately purchased. Very chill experience
Great customer service! Josh from Columbia was very attentive and helpful during my visit. Will definitely recommend Ashley for their service to their customers.
Fatima, our lovely representative for the day, gave us a fun and easy experience. Furniture shopping can sometimes be overwhelming, but our trip today was simple. She walked us through every step of the process, and offered us future help as well!
quick easygoing and great service
Paula was so helpful. They were all so very kind and helpful!
My salesman Josh was absolutely delightful to work him. He helped me with making a decision on a sleeper sofa. The professionalism and excellence service from the greeter to the employees at the check out counter was amazing.
Josh in Columbia was awesome. I put him to work and he did everything above and beyond.
Paula was a great help at the store!
Awesome staff, employees are super friendly and patient with people. Very easy to buy and awesome discounts
We had a wonderful experience with Paula, who was patient, personable, and helpful in finding us a couch that was suitable for our needs.
I had an excellent experience with Moyinoluwa Adisa as he provided exemplary customer service to my husband and I while we selected furniture for our new home. He was knowledgeable and patient, answering all of our questions and addressing our concerns. He’s the best! I ENTHUSIASTICALLY recommend him and will do so over and over again. Thank you, Moyinoluwa Adisa, and congratulations on a job well done!
Wonderful service. Dom and Wayne are terrific to work with.
Josh @ Columbia Ashley furniture was terrific. Helped me with my purchase and possibly a future one.
Paula was a great help
Paula Linthicum was very helpful and accommodating as we purchased three unique pieces.
Paula she is amazing person! Tks for everything!
Some nice pieces and room designs
Great experience and good price. Thank you Paula for your help!
Paula was extremely helpful and totally NOT pushy which I appreciate. She let us move around the store at our pace and checked up on us a couple of times to see if we had questions. I would highly recommend Paula!
Manny was very nice and helpful for our visit
Paula and Josh were so helpful. Paula was very knowledgeable about adjustable bed bases and helped us pick our package. Can't wait for delivery of our bed! Thank you
I'm rating this location a -0. I would highly recommend reading all reviews on this place because you will not be happy with their services. My parents had so many issues with their delivery with something being broken or scratched. They took there time replacing the item and delivering the replacement item. All of the sales people and managers are unprofessional and need more training except for one sales person I believe his name is RJ or LJ. He was amazing. I will find out his name and update this post to give him credit.
Paula was fantastic to work with, she explained everything to us and showed us all the options the showroom had to offer!
Paula was fabulous and very helpful! She helped us to have a great experience today.
Everyone was great especially Paula!
I had a positive experience interacting with Paula, who was patient and provided us with great information on any questions we had. We appreciated her help so much that once we decided to make a purchase at Ashley’s after shopping around, we made sure to find her and have her receive the credit for our purchase.
Excellent service by Inad.
The store is large compared to most other locations in the area. They even got an outlet next to the store which I felt very convenient to browse more options.
I was helped by Joshua who took the time and was patient with me. His boss also helped. Thanks
Paula was very helpful and helped my mom and I find the dresser we were looking for with the perfect size and color!
Great & quick service! Helped us find what we were looking for!
The manager Mr. Ricky was awesome and very attentive. Ms. Camille Diop greeted me with a smile and was ready to assist me. My experience was fantastic this morning. I will definitely visit this location again. Great customer service!
Upon arriving at the Ashley Store in Columbia MD, I had an idea of what I wanted. I was greeted by Josh, who's smile paved the way into the foyer. Josh was extremely helpful and knowledgeable about his products. shortly after another well dressed young man greeted me named Ricky, the store manager who also was extremely kind and perfessional. it was clear to me that Ricky's professionalism is echoes by his staff members. I left the store with a beautiful living room and bedroom set and in addition to friends. thanks guys I'll be back Antonio
We had a wonderful experience at Columbia store. Kaingu spent great care and time helping my Mom and I pick out some furniture. Great service!
UPDATE:12/22 The nerve you guys have with the response below! EVERYTHING was explained to me in detail. They told me my furniture would arrive within the first week of Jan. I told them I wished to not go through with the purchase! Because I was backing out THEY ASSURED ME I would get it by the 17th. They LIED so they would get a commission! So please don't try to make it seem like it was an oppsy. I later found out they were planning on pulling SOMEONE ELSE'S ORDER to give to me but they didn't fall through with the plan. How was that going to be fair to the our customer?! Who cares though. Anything to get a commission. Lack of transparency is an understatement! ***************************************** The sales rep LIED to me and told me I would receive my furniture before Christmas. I told him that if I that was not possible that I would not make the purchase. Him along with another gentleman gave me a date of delivery (Dec 17). I stayed home from a very important traditional Christmas dinner so we could be home once our sectional arrived. They never got delivered! When I callled the store to my surprise they don't even deliver on Sundays! All was just a lie to get me to purchase this set. My expected date of delivery 1st week of Jan! Why lie to a customer just make a sale????? I will say that Tracey tried his best to fix this problem but he had no luck. I am hosting Christmas at my house with no where to sit. :-/
Tracey and Paula made the choosing of furniture fun and seamless. I will be their customer from now on! They definitely took my budget into account.
I would never buy from here ever again. Fatima is truly a liar, “there’s only one sofa left in the warehouse, the love seats we would have to order” great, cool. Every time I called, there was “love seat is expected to arrive at the end of December” cool, can you just deliver my sofa until then.. delivery comes, it’s my damn love seat. If you wanted to make a purchase and get your commission say that, lying doesn’t help. I wish I ordered online and no one got my commission. Acted like they were “helping me out” but gave me online prices. Never again. I wouldn’t care if I had something to sit on, but I was SUPER big on delivery and they suck. They just want their commission, that’s how they get paid. Order online.
Paula was absolutely wonderful! My husband and I were very pleased with her customer service, she worked with us and made us feel so comfortable with our purchases! Thank you!!! 😊
This by far is the best Ashley store in Maryland, Mayowu, Mylo and the manger Ricky are very knowledgeable, and patient Ashley specialists and will do everything to make sure you get what you want and and if your having money dilemmas they will find the financial resources to make it happen. They work with PROGRESSIVE leasing a great company that specializes in working with credit challenged individuals to get financed. If you need furniture and are not able to pay the full amount go see these guys I promise you will not regret it. And as we all know the furniture is exquisite and beautifully crafted. A extremely Happy Customer, V. B
Great service to purchase a new couch and love seat. Nice Black Friday deals and our customer service representative worked with us to even give us a little extra discount on top!
This store has very personable employees. We never felt rushed or pushed into a sale. They were helpful and understanding and really felt like a team there. I would gladly shop at this location again. They also worked with us to get what we wanted within our budget. Paula, Ricky, and Rafael are awesome.
❤️Loved my experience at Ashley Store & Outlet in Columbia, MD and would highly recommend this place. I am so grateful and appreciative of the professionalism and excellent service of Joshua Atobe , most especially to his Manager, and all the other staff who attended to us the moment we came in to the store, till we left. They explained to us all the features about the furniture we liked, and they made sure that we understood the financial , delivery, insurance aspects including important things we should know. They answered all our questions very courteously and even gave us additional discounts💵 Can’t wait to use my hypoallergenic pillow that gave way for us to be able to get 70% off the delivery charge. Will surely come back 😊
Paula was amazing! She was patient and kind and, most importantly, NO SURPRISES! Pricing was perfect and the ordering process was smooth. We’d definitely buy again as long as Paula is here!
Paula was super helpful and answered all our questions at Ashley! She helped us pick out colors for our couch that complimented our family room well.
Paula was very helpful and patient with us. Thank you so much.
Paula was fantastic. We found the perfect couch for a great deal. Can't wait to use it
Product and Quality is good. Delivery service is outsourced which basically cheat. They will suggest furniture is big and they will try this and that and get it in for 120$. Talking to Ashley they are not giving and solution and you end up paying up. Worst part is they can come beyond the delivery window and also reschedule as needed. But they wont call you before coming and return back if you are unavailable for even 5 min.
Loved everything. Ricky was truly a good help
Paula was amazing. She patiently worked with me too help me find a sectional that would fit up the stairs in NY house and that fit in my budget
Manny was great.
Everyone in this store was so friendly and helpful. They were so patient with us. All the furnitures were so beautiful. Will come back again!
This chain is challenging to say the least. Items ordered online are from third parties making it difficult to resolve problems even though it's charged to my Ashley account. My furniture arrived damaged but I have to accrue interest while they reach out to the third party. Their quality and customer service have definitely declined!
Always a pleasure to shop at Ashley. A greater pleasure working with Aaron. He has been helpful, courteous and patient each time I have shopped at Ashley.
Ajimatarise was awesome
Sam was legit! Easiest couch buying process by far. No preasure, just assistance. Best Ashley Furniture in Maryland!
Paula L. was absolutely wonderful to work with . She was highly professional, friendly and not pushy. She let me explore sofa options freely. If you are in the market for new furnishings.. visit Ashley Homestore in Columbia and ask for Paula L!!
Fantastic experience and super helpful! Answered all of our questions! Thank you!
Experience with Raphael was amazing! Top notch salesman that doesnt try to SELL SELL SELL but actually tries to find what will work best for your situation. 10/10 if you walk in go straight to him best salesman in there!!
Paula was amazing! I never felt pressured and she listened and asked all the right questions to present the perfect options for us. She made what could be a stressful experience so enjoyable. Five stars!
Paula was very helpful. I walked in at the last hour and she helped close the deal.
Paula made my experience at Ashley furniture easy and enjoyable. Very knowledgeable of the furniture and made me feel that she was looking out for my best interest. I highly recommend this store!
Paula greeted us as we walked in and gave us a layout of the store. We browsed for a couch on our own time, and Paula checked in on us without being pushy. We even left to compare selections at a different store. When we returned, Paula was ready to help, even going so far as to help me configure a sectional couch to fit the space we have. We bought the couch we loved and a cabinet. We'll definitely come back to work with Paula again.
Scam delivery service! Addendum to the first review: I was told by an Ashley in-store representative on last week that my sofa that was on back order would be arriving earlier, on September 28, 2023 as it was originally set to arrive on October 11, 2023. I just called Ashley customer service today to see if the sofa arrived on yesterday and setup delivery, and now the ashley customer service representative tells me the sofa is now set to arrive on October 15, 2023. This sale transaction with this company has been a disaster!
Love Ashley store The sales people are all great J Michael helped me a lot very patiently with my shopping choices General manager very professional and pleasant they follow up with you if any delays I would recommend this store in Columbia 100 percent
Still no response from upper management. The absolute worse. Horrible. Bought a sofa that sinks and slides. I’ve been complaining for months. They give me the run around knowing they have no intentions of making it right. Discount prices mean discount customer service and cheap furniture. They sent someone out that said they can repair my sofa. Why would I want a brand new sofa repaired. I did not buy from a salvage barn… or did I??? I will never ever buy from them again. I will spend more for quality and good service. Don’t trust them, they specialize in cheap furniture. It’s not a sale it’s a rip off!!! Save your coins and buy quality furniture somewhere else!!! I would give no stars but it’s not and option. BTW. Ashley and Regency furniture are the same…. Rip offs!! I will also be reporting them to the better business bureau and consumer reports!! 👎
walked and needed some stools pronto.Paula was fantastic and helped me find some clearance items. great value and fast courteous service. glad I walked in! Inad jumped in to help haul them out to the car.
Ms. Fatima is very professional, pleasant and very helpful today. I can’t wait for my living room set to be delivered!!!!!
We purchased our furniture today and Albright helped us with a very smooth and easy process. We are more than happy with her customer service! THANK YOU Albright!
Paula was very helpful and knowledgeable and professional. She was not high pressure but readily available when we needed assistance. She was able to help us get the best pricing available on our purchase. We would highly recommended working with her. Thank you Paula!
We just picked out a table that they had three of on the floor. Two were damaged and we wanted the third one. But to our surprise the “designer” wanted that piece to be there for “show” so they made us walk out the door. The store is empty whenever we come anyway, no wonder they don’t do much business if they treat their customers like this.
Manny was very friendly,courteous and professional. He went above and beyond to make sure we got what we wanted Very satisfied!!!!!!!!
We were so lucky to be helped by Chief , Kaingu Milunga. He is the kindest most helpful person at Ashley! He helped pick out our dream dining chairs and a cabinet and worked with us as we went back and forth deciding if we were going to get it or not. Will be going back to Ashley to purchase more all because of chief!!
Inad in the Columbia store was very helpful in getting me a sectional sofa for my unusual living room. He helped me keep within my budget and get a couch that I am very much looking forward to receiving.
Ask for Paula! She was knowledgeable, honest, and not pushy.
Kaingu is the MAN! Super knowledgeable and patient, he answered all my and my husbands questions. He’s not only about helping the customer but treats them like family, one of the best salesman I’ve encountered in a long time. There’s a reason why his name means Chief, this guy is number one! Please do yourself a favor and ask for Kaingu if you come here.
Albright was amazing , she was very knowledgeable, patient & helpful , we found our perfect couch very quickly !
Inad Alqadi was very helpful with my first big purchase for furniture. He was awesome! Miles was very helpful snd quick on closing!
Found an amazing couch and Kaingu Milunga was extremely helpful and knowledgeable. Thank you for helping us through the whole process while giving us the space to really find and FEEL out the perfect couch.
We had great and speedy service from Inad.
Todd Barnes is the best sales person, him and his management team did everything they could possible to get me my dream bed set at an affordable cost 🙂 great service!
I had the pleasure of working with Paula. She was knowledgeable and patient through the whole process. She explains everything well and doesn’t mind going the extra mile. I will be looking for her for any future purchases. Overall, the store is lovely and the staff is great.
Very helpful and enjoyable experience. Never felt pressured and found exactly what we wanted at way less cost than we thought.
Nice store in a very clean well landscaped center
Jay was amazing! Highly recommend him as a sales rep if you need anything. He helped us pick out a breakfast table. We had no idea what we were doing and Jay helped and educated us along the way. We are very happy with the breakfast table he helped us choose. Thanks Jay!
Paula was awesome and patient with me. Took the time to see what I came for and even showed me around to items I wasn't sure about. Did the research right there and then, and showed me the different variations of what I may like.
Todd B was a fantastic and welcoming sales rep. He made us feel like we were guests not customers. Would highly recommend
Todd B. was incredibly helpful and professional. He was attentive and made the entire experience enjoyable. Ask for Todd next time you come in!
Paula was simply amazing! From the moment I asked for assistance she was there every step of the way. I felt really taken care and I'm really grateful for her help!
Worked with Paula Linthicum, was very pleasant and informative and explained everything in detail, provided all the necessary information for all the product specifications purchased today. And thoroughly explained the delivery process. Will work with her again.
Paula was an excellent help in finding us a couch!
Paula was an incredible help and assisted us in finding the perfect couch. It not only exceeds our needs but is well within our budget! Paula was very attentive and informative :)
Albright was so patient and helpful with our furniture buying experience. She was prompt, friendly, and answered all of our many questions. Great furniture with reasonable prices.
I had the absolute worst experience with Ashley Furniture. In a nutshell my furniture was delivered and after multiple calls and talking several people including Tracey whom I guess is the manager my walls were damaged by Juan and his crew and they put up my furniture incorrectly to the point when I first slept on the bed the box spring broke. The customer service was poor and horrible after them coming to my home 3 times with last time having them come and take the furniture back the 2 men came and fixed the box spring said that it was never put together correctly. Mind you that was the second set of men to come out and look at it. Still to this day I am trying to see who will be responsible for the damages to my walls. The delivery process was insane. Tracey NEVER contacted me back. To top it off the furniture looked like it came off the show room floor with blemishes and scraps. I’ll never shop here again. There are some great items and I was looking at a dinning set but I refuse to give my money to company like this.
I was helped today by Paula to purchase a kitchen dining set. She was extremely knowledgeable, helpful and patient! She worked with me to help me find exactly what I needed to fill my space. The store has a great selection of quality furniture and I’m excited to get it!
I had the absolute worst experience with Ashley Furniture. In a nutshell my furniture was delivered and after multiple calls and talking several people including Tracey whom I guess is the manager my walls were damaged by Juan and his crew and they put up my furniture incorrectly to the point when I first slept on the bed the box spring broke. The customer service was poor and horrible after them coming to my home 3 times with last time having them come and take the furniture back the 2 men came and fixed the box spring said that it was never put together correctly. Mind you that was the second set of men to come out and look at it. Still to this day I am trying to see who will be responsible for the damages to my walls. The delivery process was insane. Tracey NEVER contacted me back. I'll never shop here again. There are some great items and I was looking at a dinning set but I refuse to give my money to company like this.
Just came to this location and Paula went above and beyond to help us with our furniture selection!!
Very patient and helpful!
Great selection. Paula was awesome!
Paula L was great! Super helpful and very friendly. She knew the stock really well and was able to make great suggestions for us.
Chaunis was such a help! We had a great experience with her.
I’ve been here twice. I worked with Albright first then J. Michael. Both experiences were great. Outstanding service. Patient and helpful associates. I’ll return for more furniture without hesitation.
Mayouoa was fantastic! Very helpful and friendly.
Our experience here was wonderful! We worked with Paula who listened to our feedback and helped us figure out what we wanted in a couch. It was very relaxed and we got a comfy couch for a great price.
I went ready to buy furniture for 4 different rooms, had looked up a couple pieces online and wanted to try a few sofas in person. I moved between 3 different sofas for an hour finalizing my decision. No one addressed me, said hello or asked if I needed any help. There were 5 employees sitting within feet of me on their phones. I went up to one guy and asked if they had a dining table in the store, he said no and I asked if there might be anything similar in the store to see - "Well Ive never seen that table, so I dont know" ....at this point I was confused and annoyed. Yes, I was dressed down but im not homeless and clearly ready to buy something. I sat on the winning sofa and ordered it online while sitting in the store. I think I spend 2 hours in the store, counted 8 employees and no help. I would order online vs from this store. They also work on commission, so even more surprised no offer of help. Go elsewhere or order online - the chat agents are much more helpful.
Terrible service. Purposely dishonest and evasive and won’t correct their mistakes when they clearly make an error.
Two pretty bad experiences. First one with someone who was very sales-y, talking so much about what kind of deals they could get us. Trying to upsell us on lots of other stuff. Ended up walking out feeling a bit weird but also bad for ditching them. But then we looked up the list price on their own website of one of the items on we were considering in store and it was $200 cheaper than in store in store $500, online $300). So… guessing in store prices are just massively inflated so you can feel good getting a “good deal”. Went back a few weeks later to get that item. Showed the website price. They said they couldn’t match it. Said that online you have to pay hundreds for shipping. Added to cart and filled out info: shipping was free. Wow. Not 1 star because we do like their stuff (have a nice coffee table from a few years ago).
Inad was an exceptional help today! We came in a few weeks back to look at furniture but weren’t quite sure but he helped us a lot so we came back again and met with him and knew he would be the one to help us out with our purchase for furniture! I know my wife and I will definitely come back to him for help again for all of our future shopping! If you go to the Ashley Store in Columbia, DEFINITELY ask for Inad! He was a big help in helping us find what we were looking for within our budget!
Awesome customer service. Fatima is very warm and patient. She is extremely helpful and considerate.
Paula was amazing to work with!!
Its no shock to me that this location only has 2.5 stars. We spent $4,500 on a mattress and base combo and set delivery for 2 weeks later. We waited ALL day for our delivery and 4 hours after the delivery window closed someone from a 3rd party vendor called us to tell us the delivery was cancelled. It wasn't even Ashley that called us (so we called Ashley ourselves) only to be told we would get a call back next WEEK Wednesday or Thursday (apparently it takes 72 "business hours" *just* to speak to someone about a new delivery date) never-mind it could take another 2+ weeks to get on the schedule. Meanwhile we are going to be sleeping on a air mattress on the floor for a couple weeks while this gets resolved. A company should at least be aware of whats happening when they use a 3rd party vendors - especially when it impacts a customers experience. If you want reliability and communication from someone you spend almost $5k with DON'T count on this store! (Our sales person Paula was just the only positive part of the experience). Shoutout to her.
Paula was very helpful, so patient with us and I will definitely comeback because of her service
Amazing experience with Manny, who went above and beyond to fit our needs with not one moment of pressure towards us. Great customer experience and hopefully the same quality of the furniture.
If you're shopping at Ashley's furniture in Columbia, ask for Paula. I worked with Paula to furnish big parts of my house. Paula was very helpful and knowledge about the styles and pieces available; she went above and beyond to be sure I was happy with the selections. She is very friendly and helpful.
Over 3 weeks of deliberation, Paula has been absolutely lovely to work with as we decided on what mattress/base was necessary to replace our current setup. Thanks Paula! Well the review was 5 stars. In house is great, however their 3rd party delivery system is outrageous. Currently in a situation where I do not have a bed to sleep on for about a week.
Sofa ordered from Ashley Furniture in Columbia, Maryland. Ashley Furniture website of sofa said they needed 32 inch wide doorway which I had. Delivery people had trouble getting it into doorway. They didn't suggest that they take it back but made me sign a waiver with tiny print on a tablet if I wanted it in the house. Their website said it should fit so waiver was signed. They forced the sofa through doorway, destroyed the storm door and door frame as well as the top of the sofa. They refused to take any responsibility because a waiver was signed.Customer service was dismissive. Would never purchase from this store again. If delivery people feel furniture won't fit, they shouldn't even offer to force it, they should refuse to force and have customer pick out something else. Tried to donate to Salvation Army and they wouldn't even take it because of the damage. Had to pay a junk place to haul it away. Now have to pay to fix the door. Would never buy anything from Ashley Furniture again, horrible experience. Never sign a waiver for furniture delivery!!!!!
DON’T SHOP HERE!!! Poor customer service. Once you have made your purchase and Ashley has your money, they could care less about you!!! I purchased a couch that was in stock on Saturday and was told it would be delivered coming week. I was scheduled for a delivery on Thursday. On Thursday, the warehouse loaded the WRONG couch on the truck. That’s when the true customer care of Ashley Furniture showed up. Called, never had my call returned. I had to drive from DC to Columbia to try and get assistance and express the urgency of delivery that week. I was told it would get handled and it didn’t. Now fighting to get it delivered or get my money returned. Apparently they’ll take my money over the phone but won’t return the charge to my card over the phone. I ordered an in stock item to ensure it would be delivered before drywall repairs and painting were completed. Now I’ll have to delay the home renovation because Ashley Furniture can’t load the correct item on their delivery truck.
DON'T SHOP HERE!!! Poor customer service. Once you have made your purchase and Ashley has your money, they could care less about you!!!I purchased a couch that was in stock on Saturday and was told it would be delivered coming week. I was scheduled for a delivery on Thursday. On Thursday, the warehouse loaded the WRONG couch on the truck. That's when the true customer care of Ashley Furniture showed up. Called, never had my call returned. I had to drive from DC to Columbia to try and get assistance and express the urgency of delivery that week. I was told it would get handled and it didn't. Now fighting to get it delivered or get my money returned. Apparently they'll take my money over the phone but won't return the charge to my card over the phone.I ordered an in stock item to ensure it would be delivered before drywall repairs and painting were completed. Now I'll have to delay the home renovation because Ashley Furniture can't load the correct item on their delivery truck.
Paula - was absolutely amazing. She was patient, friendly and kind.
Their 3-day return policy does not work as advertised. During delivery of the sofa I bought here, the shipping people required me sign a waiver to get the sofa into my house. They then damaged my house's entrance and scraped the new sofa! I contacted Ashley and scheduled to return the sofa within the 3-day window. But later I was told their owner Regency Furniture refuses to honor this policy because of the delivery waiver. I was not given a copy of the waiver, and was not told in advance Ashley's return policy could be voided by Regency's shipping department. No refund, no return of the sofa, and no accountability for breaking my doorway.The people at Ashley were kind during this process, and the manager agreed to refund the protection plan from my original purchase. But I am still down the cost of the sofa plus the cost of repairs for my home. Regency is a racket and I'm reporting their deceptive policy to the state's Consumer Protection Division.
Paula was exceptional. She took her time to show me exactly what I liked and she was patient as I made my decision.
Paula was very helpful and patient! Helped me make better choices and with colors!!
Paula was so friendly and helpful! We found what we wanted after a while but she was checking in with us and available to answer any questions.
I want to start off by saying The sales representatives were very helpful and nice at Ashley. We live less than 5 miles from the store so we had our furniture set for pick up. after attempting to set up our bed frame several times we realized the holes on the frame were not even or the frame was manufactured unevenly. We called the store who gave us a number for customer care. After spending 45 minutes on the line mostly on hold while the rep went back and forth with someone else and sending them photos which they requested--they told us because we didn't pay for delivery and assembly there's nothing they can do. They asked us to take it apart and try again. It's not our first rodeo we've bought and assembled furniture from other stores many of other times. We are appalled, after spending over $1000, they pretty much told us "oh well". We will never buy furniture from Ashley again. If furniture is damaged upon arrival a replacement part should be sent out to the customer which is the experience we've had with all other furniture companies in the past. Bad first and last experience.
Fatima was great!
Paula was very patience and helped us visualize different options in our space! She helped us think about new options and made sure we got the sleeper sofa we wanted!
The lady , Fatima assisted us very very well. We had a great experience.
Chaunis played such an integral part in selecting the perfect pieces to complete my living room. She welcomed me into the store with a smile, listened to my vision, and helped that vision come alive. She was extremely patient while I changed my mind a million times. She gave me so much knowledge about their furnitures and furniture configuration & design in my space. Chaunis made this an extremely pleasant experience for me.
Todd Barns Very pleasant to deal with. Pleased with service , and he has a great attidud
I just want to thank Paula from Ashley’s Furniture here in Columbia. I was really indecisive on purchasing a bedroom set due to pricing, delivery, availability, etc. Paula was able to make adjustments to my order and answer all my questions with a level of professionalism and reassurance that gave me the confidence to go ahead with ordering from Ashley’s. Don’t be afraid to reach out to sales reps like Paula; the staff here at the Columbia store is wonderful and willing to go above and beyond to make great experiences like the one I had today in store.
Paula was truly amazing. She spent several hours with us while we looked over dozens of options. She patiently measured and remeasured with us and went back and forth all over the store. She was truly a miracle worker, because after months of us looking, we found something that fit our very odd space that we loved (not just liked)!!
I wish there was a way to give zero stars I want there today to buy furniture and felt extremely uncomfortable the sells man where looking at me top to bottom and making jokes and laughing it was unprofessional and I just walked out would never go there again
Paula was exceptional! Excellent customer service! Every time we had a question she was right there with the answer without us even asking. She pulled pieces from one set that we liked and put them with another set to try and match up exactly what we wanted and liked. We feel like she went above and beyond our expectations. Thank you Ashley Store! We love shopping here!
Albright-Awa she’s very nice
Paula one of the sales people there was wonderful. She was incredibly helpful and the made the shopping experience so much easier and more lovely.
Great place for affordable furniture
Wonderful communication with Kaingu and Aaron who is the manager. They both are exceptional and excellent Costumer services. We definitely come back .
Great experience all around !
Paula was amazing!!!!
Kaingu Milunga was the best sales rep ever ave the regional manager Tj they was very patient with me the whole time highly recommend
Paula was incredibly helpful!
We really enjoyed Emoni's service! He was incredibly helpful and kind to us. He was personable yet efficient. We got exactly what we needed with a great deal!
Kaingu M. offered friendly and quick customer service. He answered our questions and worked with us on finding the couch without railroading us.
Emoni was very helpful and helped my wife and I get a comfy couch for a great price!
If you are looking for a place to shop for furniture, Ashley in Columbia,, MD is the place to go. See Will, he was amazing.
Had a great mattress shopping experience with Paul. He is very knowledgeable. Check him out at the Columbia location for your mattress needs. Thanks Paul
Paul was excellent in his service and extremely patient with us in picking our choice furniture. We appreciate his courtesy and respect.
Fabulous experience!!! I worked with Moyinoluwa who was wonderful!! Very knowledgeable, friendly and listened to everything I said and found what I envisioned.
Javier helped me purchase my couch for my first home and he was incredible. Not pushy at all, but available as soon as I had questions or needed him to help me with my purchase. I highly recommend going to Ashley’s and working with Javier!
Chaunis was best, she was very helpful, assisted us in figuring out what we needed, and we had the best experience being first shopper at Ashley Furniture. Thank you Chaunis for the experience we had.
Waleed was wonderful to work with, he made our purchase go so smoothly and explained everything in detail. We will definitely be back for anything else we need!
If you want someone that will help you, walk you through all options, patient and understanding then not only is this your place but William is the person to see! Even stopped by the Catonsville store to see if they had different floor options to see in person and I couldn't escape fast enough. Went back to Columbia where William never pressured or pushed. I will be recommending him to anyone needing help with the furniture buying process!
(Translated by Google) Javier attended us perfectly, it was a good experience (Original) Javier Nos atendió perfecto fue buena experiencia
Great experience working with Matt Schanken at the Columbia store. He was knowledgeable about the furniture that I plan to purchase.
Sam E in the Columbia Maryland store was very helpful and knowledgeable about the inventory. We ended up buying a sofa when we came in to browse. There was no heavy pressure.
Great experience, relaxed and Casual , Sam was fantastic ! (Sam Adisa)
Paula the Store Manager was Awesome!!! She's fantastic! We are truly grateful and pleased with her. Thank you for your kindness towards me and my wife. We will continue to tell others about her, and Ashley Furniture!
Laiba and Paula made my experincing at Ashley so easy. They were both informative, patient and very professional! I highly recomend visting them in Columbia MD. Thank you so much Paula and Laiba!
Paula was absolutely great. 100% customer service displayed. Thank you Paula!!!
Gavin and Paula were extremely helpful!
Worked with Will he was a super cool guy and was super patient with me taking what felt like a lifetime..thanks a lot Will! I appreciate all your efforts!!
Gavin was very helpful, and knowledgeable and assisted us in finding our new furniture. Thank you for all your help
Gavin was really helpful and respectful. he was really understanding when it came to price range and quality that can best fit in our range.
Gavin greeted us from the start of walking in the store treated us with the upmost respect for my family and myself. Thank you for the experience and please Give Gavin a raise lol.
Great service. Gavin was very helpful!
Very pleasant experience! Matt was very patient and covered all the bases! Thank you!
Beautiful furniture I especially love to photo the room designs. They are always my to do projects. Their sales team is extremely helpful and knowledgeable- especially Inad- he’s so patient and gives great service and advice.
Sam was fantastic!!!
Fatima was amazing! She helped my wife and I find the perfect couch qnd even helped us measure it.
Sam was great! He was tremendous help and got us the exact couch we wanted. Five stars!!
we got Queen bed and mattress from Ashley furniture in Columbia MD. we got very good deals and customer service. we tell to our from visit this place, definitely. This is 4 times we got very good deal from there
We had a good experience purchasing a mattress and a bed. The sales person was Matthew Schanken.
Gavin was extremely helpful with assisting me in the furniture buying process!
Always the best experience with Ashley furniture! Sam helped me out over the phone and in the store. He helped me find the perfect chairs to match my house! Thank you so much! I’ll be back!
Worked with Javier and Gavin, and they were both very helpful and knowledgeable. Special shout out to Javier for running around the store for me and my indecisiveness.
I initially purchased living room furniture from Havertys. When I received the delivery I discovered the couch & pillows were used. After contacting the sales person & customer service I was informed the couch should have went to there clearance location instead. After looking at the used furniture, I realized the couch did not wear well & the quality just wasn't good. I decided to cancel my order with them altogether. Once I informed the Sales person of my decision he became very upset, and started hollering at me over a phone call. My experience with Haverty's customer service was unprofessional, rude and just downright nasty as well. I decided to purchase a better living room set at Ashley's. And I want to thank the Sales person, William Spencer for being so understanding & patient as I told him my horrible experience with Haverty's. He was very professional & kind. Thank you William Spencer for all your help!
Fatima was extremely helpful and our overall experience was great! We were able to get exactly what we wanted and the process was easy.
Fatima provided amazing customer service and was very knowledgeable about the products and services! She helped me wife and I pick out an amazing table and chairs that matched our living room style as well as our taste in furniture.
Todd was excellent and very informative. I went in browsing around and ended up purchasing a sleek desk that I love. Now it is on its way to my home in under a week! Yay!
Fatema greeted us with a wonderful personality. During the process of choosing our 7’ kitchen table and decor, she was patient and cared about the details.
It was an absolute pleasure working with Paula. She showed us our options. She was knowledgeable about the product & answered all our questions. No muss, no fuss. We have bought furniture from Ashley’s before. We are glad you were our first stop. Meeting Paula sealed the deal. We will recommend Ashley’s & specifically Paula for a stress-free, one-stop shopping experience. Thanks.
Just want to say customer service was 5 stars. Please ask for William Spencer he was very patient, and help me throughout the whole process did not rest until I got the best deal and I was satisfied! Definitely coming back for future purchases..
Gavin and Logan were absolutely out of this world! We came in got a bedroom set, fantastic pricing. Fantastic customer. Wonderful quality furniture, I definitely recommend GAVIN AND LOGAN!!!!!! THEY WERE AWESOME!!!!!!!
Huge store with plenty of options. Paula helped me easily find my next sofa. 👍
Good experience, with salesperson INAD. Easy going, no heavy pressure, and very pleasant to work with. Rating of 4 rather than 5 only because it can take up to 8-12 weeks to get your sofa delivered from Ashley warehouse but we weren't in any hurry.
Matthew Schonken was the first to greet us when we walked in the store. He was very friendly and welcoming and we got a kick out of his personal flair. Most sales people are pushy and try to make your experience how they want it. Matthew let us wander about and pointed us in the specific direction of some great sectionals. We ultimately purchased a wonderful sectional and have even bought a second one for the basement of our new home. Thank you Matthew for great customer service and wonderful recommendations!
Great help from Matthew S.
My husband and I came into Ashley looking for a sofa for my Mother and we walked away with an amazing mattress for ourselves. Logan was patient and gently guided our choice. Highly recommend Ashley Furniture in Columbia and Logan, our sales person! Thank you Logan!
Matt s did great
Had a great experience at this store. Paula helped me out and was very patient throughout my decisions and considerations in selecting a bedroom set. Would definitely recommend!
Logan did a wonderful job supporting our shopping process. We did not feel pressured or rushed. He was respectful, funny, and knowledgeable. We are happy with our purchase. Thanks!
Logan was amazing. Very knowledgeable about furniture and has a warm and welcoming personality.
Paula was outstanding and helped us find the perfect couch for our family.
Just went to the store in Columbia,MD today purchase some a few furnitures n rugs for new house, get an assistance with the one employee his name Logan, He’s very patiently & helpful!!! Anyway, He is the best one we got since we had no appointments before visiting the store.
Great help from Sadirah. Fantastic service
We purchased a kids bedroom set and our sales associate, Todd was amazing! Very detailed oriented on the bedroom set and great personality made the shopping experience very easy! Thanks Todd!
I would like to thank Fatima for all her assistance with my furniture purchase. She put in the extra leg work, physically and figuratively, for the price I was willing to pay. Thank yoU!!
Logan was wonderful. He greeted us at the door and assisted us in pulling chairs off display so we could comfortably sit in them. He walked us through the process. He was great.
William S. was the best possible salesman, super informative, kind, and honest. Because he went over and beyond, he made shopping at Ashley a pleasure!
I went in to Ashley’s furniture today for a sofa and I was immediately greeted by Logan. He was a huge help throughout the entire process. Very respectful and kind as well! Made the buying experience a lot less daunting. I’d definitely go back again!
Amazing costumer service, Javier was the best. Helped me every step of the way from making sure things were in stock to helping me book the delivery days. I would 100% recommend Javier to help you
Gaven, was a great sale associate, did his job well and was very friendly to talk to. 👍
Sadirah was a lot of help!
Great shopping experience. Ask for Walid when you get there. He was very very helpful and attentive to our needs
I recommend everyone to come to this Ashley’s furniture store in Columbia and work with Ms. Paula. She is amazing and does her job so well. 10/10 experience.
Gavin was an excellent salesperson! He answered all of our questions, made recommendations! He was attentive but not pushy at all!
EJ is an outstanding and very knowledgeable sales associate. Thank you so much for your assistance and see you soon. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Beautiful furniture Affordable prices !!
Todd B was incredibly helpful, kind, and professional in helping me purchase and arrange delivery of my couch. Todd is one of those people that companies need to keep happy and well paid because he is exemplary and reflects well on the business!
Paul L. was the first person to greet me when I walked through the doors of the store last Friday evening; even though others were present. She is cheerful, professional, very pleasant, and made sure I got what I was looking for. She is very knowledgeable of the products and services Ashley has to offer. Because I am a Veteran, she also included in my contract all the discounts that Ashley has available for Veterans. I have another purchase I plan to make within the next month or so, and Paul L. will be the person I go to for help with this purchase. Thanks Paula L. Ashley should give you a promotion 🤓.
The best funiture store
Fatima was so sweet and made the entire process extremely pleasant.
William was wonderful and made purchasing our bedroom set quick and painless. Highly recommend his service!
Paula helped us pick out a mattress and was wonderful at explaining the process and different purchase options. Great experience.
I purchased a bedroom set. The floor model is constructed with dove tails which are less likely to break with ease. However, the set they sent does not have dove tails and is tacked together with screws and glue. This is a deceptive sales practice and I'm livid. Do NOT purchase from this company.
Needed new furniture for my basement and Walden was great helping me find exactly what I need. Highly recommend him. Very helpful.
We were looking for a bed frame and just wanted to shop around to see what we liked. Paula was amazing! She gave us the gist of what we would see and where to start. She gave us space to look for what we wanted and found us in perfect timing! Right after we decided on a bed frame, Paula was right there to help us through the next steps! She was very nice from beginning to end.
Paula was extremely helpful! We were in and out in around 45 minutes :)
RJ worked to get the best deal possible.
Kevin did a phenomenal job! He let me look around but provided helpful input and made sure I ended up with what I wanted. I was in and out in less than an hour. Thanks everyone on the Ashley team for a great buying experience!
Fatima at the Columbia Ashley home store was great! She made the purchase very easy and was very knowledgeable.
Ms. Fatima wa excellent! She made us feel so at ease with our purchase and provided the highest level of customer service we could ever ask for. Ms. Paula also worked very hard to provide all possible discounts and incentives towards our successful purchase! This is a true customer service oriented store and branch! Kudos guys!
Great experience checking out today, easy and the sales rep answered all of my questions and was very patient. I’m hopeful delivery will go just as smoothly!
I went to your Columbia store today. The manger TJ was very rude. Don't waste your time going there.
Our go-to furniture store, a no pressure experience every time and love the outlet store options.
Paula at Ashley furniture in Columbia Md was professional and extremely helpful. Ask for her if you need assistance during your next visit!
Sa’Nasia was amazing! She helped me find exactly what I needed.
Javier and Miles and provided excellent customer service!! The manager, John ensured all of our needs were met. THAN YOU !!!
Paula was excellent. She took her time understanding my needs.
Paula was wonderful in assisting me with all my needs. Thank you.
Paula was amazing! She went above and beyond to help with this sofa purchase. We asked a lot of questions and she was more than happy to answer them all. Thank you Paula for help.
Logan was very helpful, nice, easy going. I enjoyed working with him. Thank you Logan!!!!
The Ashley furniture in Columbia. Javier was very nice and attentive. Highly recommend and ask for Javier
Thanks Mikey for being a great help. This is my first mattress purchase and you’ve made the process go by smoothly.
Thanks Mikey for all of your assistance! You rock!
Our visit today exceeded our expectations and that is due entirely to the professionalism, patience and kindness of Paula, our salesperson. She went out of her way to make our experience exceptional.
As if sticking three thousand signs along the street wasn’t enough… now they have a kid standing in the rain with a cheap poncho. How much tackier can you possibly get?
Sadirah was awesome! After several visits to the store she was the most helpful and knowledgeable! She rocks!
Paula was very friendly and helpful.
Ashley helped me purchase a couch for my son's game room tonight & was most helpful! Super nice & was not over bearing at all. I liked how she gave me time to walk the store & didn't follow me around & when I was ready to ask questions, I just had to ask for her. I felt very comfortable in the store & would highly recommend!
Paula was absolutely the best! She was so patient and helped us find exactly what we were looking for.
Unfortunately, I have to add a second post for my experience. I discovered my bank account was changed twice for the same purchase (over $1,700) and my bank account is now overdrawn. This has caused a ripple effect for other withdrawals from my account. I’m not a happy customer at this point.
William S. in the Columbia, MD store was extremely helpful! He took the time to find the items that were in stock and show me each one. I found exactly what I wanted and it’s because of his outstanding customer service! Ask for William when you stop by.
Sadirah is AMAZING! The level of customer service and professionalism is beyond excellent. She takes time to make sure you are happy with your purchase. She allows you to take your time, advices you with honesty. I am very impressed with her knowledge and experience. I absolutely recommend her to anyone looking to make a huge investment. She is great!!!!! More than just a sale transaction, she makes long term relationships with her customers.
Logan was excellent!
Great salesperson. She was very attentive and patient. We purchased a living room and bedroom set.
My experience was wonderful and Paula went above and beyond to make sure that I found a sofa that I liked.
I went to the Ashley Home store in Columbia MD recently. Even though I did not purchase anything, Kevin the sales manager was very help, polite to me as a customer and very professional!!! The employees in the store are so friendly, I will not hesitate to come back to shop in the future. If you see Kevin tell him hello!
We purchased a twin upholstered storage bed for my daughter. While the furniture itself is great, our experience has been anything but. We initially found the bed online and went to the store to see if we could order it there to avoid the $200 shipping charges. We were simply told yes, there would just be a $40 fee. When we went to put the bed together, the storage drawers were not included. It turns out when purchased online they come with the order; when purchased from the franchise store, they are sold separately (bed online and in store cost the same). I had to speak to multiple people to get the cost of the drawers discounted since we were mislead so badly about the product. When we finally got the drawers and put them together, they didn’t fit under the bed. The employee who placed the order ordered the queen bed drawers. I was initially told that I ordered the queen sized drawers. No I did not. The employee said I would get a call back in 10 minutes. An hour and a half later, I still hadn’t received a call, so I called the store again. I was finally told I could return the drawers and they would order the correct ones. All in all, between ordering, picking up, dealing with ordering the drawers, picking them up, returning them, and then needing to pick up the new ones, We have tripled the number of trips we needed to make to this store, not to mention the wasted assembly time of the drawers that were the wrong size. I will not recommend this particular store.
Javier and Paula were excellent!! Javier was the first sales associate to greet me.He was very pleasant and polite. He made me aware of the current promotions in the store and gave me time to look around. He and Paula we very knowledgeable and made my purchase a seamless transaction. I will definitely recommend Ashley's Furniture in Columbia to everyone I know!!
CJ and Paula were great and made this couch shopping experience amazing! This was my second time shopping at Ashley’s and I’ll be sure to shop here again and again. This experience was memorable for my family and I. Thank you both again! Top tier customer service!
Paula was super helpful and very kind. We had a few laughs as she guided us around showing us the multiple options we could choose from. Once we decided on the final couch she guided us through the purchase process. She was great!
Ms Paula was the absolute best Helped me with the best furniture with the best price!!!!!
Paula was an absolute rockstar and walked me through everything in a friendly and competent manner! She went above and beyond! Javier was also fabulously attentive and very helpful throughout the whole buying process. Great experience overall.
Salesman was very courteous, knowledgeable and professional. Enjoyed that there were not pressure sales.
The selection of furniture at Ashley was great and we were impressed with the quality and a fair pricing. William was our sales associate and he was incredibly helpful and professional, giving us just the right amount of attention and space to help us in our shopping, selection, and purchase process.
Quick and painless furniture shopping. Does it exist, definitely. Javier and Hafsa were the dynamic duo who took the time to indulge my wants and at the met all my needs. To top it off the did it with a smile and no pushy cheap sales tactics or tricks. Needless to say my daughter will be pleasantly please with her new room. Thanks for a seamless transaction!
Terrible customer service from John (a manager?). Misleads customers and is very rude and condescending. Avoid this location. Apparently they are an independent franchise so you won’t get any help from corporate headquarters if you run into any issues.
Very poor customer service.
My sales rep Paula made my experience at the Columbia MD location a great one! She was professional, helpful, followed up and honest which was very appreciated. I didn’t have the same experience at another location so glad I met Paula.
Hogan was excellent from start to finish. We had a very pleasant experience. Keep doing what you are doing. Thanks!
Sadirah our sales associate was excellent
In-store service is fine. Customer service after purchase is AWFUL. They make you sit on hold, don’t return calls, and don’t fix a manufacturer error, despite the fact that technician told us that it is the most common defect he sees with the furniture that we purchased. So much for that 5-year warranty.
Sadirah was a great sales person and had outstanding customer service. My family had a great experience.
RJ was so great to work with. He was very patient and helpful. Thanks so much!!!!
My experience was awesome! Sadirah was awesome and knowledgeable about what I wanted. She is an asset to your company.
Sales people were informative and helpful. Thanks RJ - nice job!
John was very helpful and professional helping me find dining chairs. Thanks!
I wrote a review and they told me to text them. My wife wrote them and they NEVER reply
Emmanuel was great to deal with. Very polite and helpful.
Sadirah was great.. she Really helped us finding what my mom was looking for since she has her back surgery, it was really hard to find something for her. So I really appreciate her help.
Sadira was awesome!!
Logan really helped us get a great deal on an already great price! No pressuring, and very friendly staff.
Logan was very helpful and knowledgeable and gave us a great deal! He worked with us and was respectfuly of our space and gave my wife and I time to discuss and make a decision without feeling pressured.
Kevin did a great job helping us find a couch. We went through a lot of options to find what fits in our space. He was patient and very helpful, we appreciate his help.
We purchased a new home and needed furniture. Sadie was amazing from the moment we walked in. She was accommodating, helpful, and professional. We were very pleased with her service and will be working with her again.
RJ did a good job helping us find items that were in stock as we needed a new set pretty quickly. We were in and out in less than hour. Appreciate the help.
So far so good, the sales associate Robert was very good and patient. He was able to get me a great deal. I was also assisted with his supervisor/manager, Paula who very helpful and professional..who helped me get what I needed. I am on 14 week wait for pickup, hoping the furniture will be as GREAT as the order purchase Service .. I will be back with more reviews.
Great store with lots of a huge selection to fit many design styles. Fatima is an excellent salesperson. She took her time to help me select the perfect furniture for my bedroom and dining room. She also recommended colors and accent pieces to compliment the furniture and tie everything together. She has a talent for design and extremely patient. Paula was also a pleasure to work with and she helped make sure the pricing was competitive and within my budget.
Logan at the Columbia store was helpful and very patient with us.
My experience was great! Our sales guy Logan from the Columbia MD store was really great. He was friendly, professional and willing to help us with finding the specific piece we were looking for. He assisted us with identifying a possible mattress for my husband and I. Great experience.
Logan was a great help!! He walk us through the process of picking the best table for the room we wanted it for
Fatima helped me a lot! I really appreciated her expertise and kindness.
READ THE REVIEWS! I normally don't leave reviews but this was an AWFUL experience. Manager is incredibly rude, products are terrible, even if you get the extended warranty they will not do anything to honor it.
Great experience and excellent customer service with Anshika and her Manager! Beautiful store people and furniture!!!
Nice selection and good warranty. Need to update tried to use warranty. Company is out of state and a month before they can schedule. Then they kept sending emails and texts asking me to schedule not reschedule. Problem is you only get machine. So, it's like a big game. I will update when I finally get service. So, service tech came out after we received part. Found that the installer of the sofa bent a piece, he straightened it out and our couch is new. Service company could get the schedule to move better.
This is a very awesome furniture store very good quality and good cleaning
Paula was awesome, she was super helpful and went above and beyond to get us the best options on the piece we purchased.
We got a wonderful dining table set at the outlet part of the store and Paula helped us find the best piece for our new house! Thank you so much!
Ignacio is Awesome!!!! He was extremely knowledgeable and patient. He is a great asset to Ashley Furniture!!!!
I saw the Ashley home store signs for the Labor Day sales. I got the furniture needed with help from RJ. Woot!
It was our salesperson, RJ’s, first week. He was kind, respectful, and not pushy. Would definitely ask for him again.
My couch 🛋 was delivered boxed and I am expected to put this together? What a rip off!!!
Manny was very helpful and knowledgeable on all Ashley furniture. Manny made our shopping experience easy! Great customer service.
Came in today with my husband and mother in law to find a power recliner for some elderly relatives. Logan was a great help - very friendly and did his best to make us happy. The recliner we found - the Beaconfield was also nice, firm but comfy and a good height.
Great service!
Jack helped us at the Columbia location today to find a great love seat for our game room! Wonderful service! Thanks Jack!
Hackeó esa Greta very professional @ Ashley Furniture in Columbia Md
Jack was great @ Ashley furniture in Columbia Md store. Thank you
Paul was extremely helpful and informative with helping us find the perfect couch! He was very patient and super sweet. Definitely will be back when we need more furniture! Thank you Paul!
Jack was very helpful and kind. He made the process quick and easy @Columbia Maryland store.
Logan was a nice and best customer service.
My wife and I went in to look for our new remodel basement furniture. Logan, the sales associate took care of us, answered all our questions, showed us different furniture sets, assisted us in comparing prices and was very courteous, professional and extremely patient with us. He took the time and treated us like we were the only customers in the store. At the end he even helped us get the necessary financials approvals for the furniture set we bought. Definitely his Customer Service Skills and professional demeanor are an asset to Ashley Furniture Store. We will be back... Miguel and Roxanne Martinez
Great service. Dominic was very helpful and professsional!
Jack was very helpful in assisting us to get what I wanted
Easy process. Fatima the sales rep was berry nice and helpful. She made the purchasing process smooth and easy.
Dominic was awesome! Please come see him
Jack was amazing amd very professional at Ashley' furniture store at Columbia, MD. I recommend him to everyone!!
We were given great assistance by Jack at the Columbia, MD location. he was super helpful and patient with us while we narrowed done our options. We walked out with the best option for our home. Thank you Jack!
Paula’s Amazing. I am so Happy and Pleased with my sectional. Paula worked with us and was incredibly kind and patient. My soft sofa is Fabulous.
Paul was very helpful picking out some new furniture. Would recommend!
Paul was a fantastic salesman. Patient and attentive to all of our needs and concerns.
Sam was very helpful to us, and he was patient with us choosing our furniture. Thank you so much.
Logan was a great help today. Thanks to him we found our beautiful Dining table!
Logan was a great help today. Thank you Logan for helping us find our dream dining room table.
Jack was excellent when my family and I made a purchase of a dinning set @ Columbia, Md
Ignacio was really patient with my crippled dog who we were trying to find recliner for, would definitely recommend him for others in the community
Jack was great!
Jack was great. Only associate to speak to us when we walked in.
Jack was excellent!!! I came to the Ashley furniture Columbia store and I had an excellent experience. I recommend Jack to any and everyone
Working with Ms. Pat was a joy! She was very helpful, fun and professional. Will definitely shop with her again!!
Dominic was a wonderful salesperson. He pleasantly greeted us at the door and answered all our questions and measured all items we wanted. I purchased a kitchen and counter tables with 3 chairs! Love this place!
Manny was very helpful and friendly. I’ll always come back to Ashley Furniture Store in Columbia MD.
Darren was very attentive and respectful. Not high pressure but made sure that I got exactly what I wanted at the right price. I was in and out quickly. Excellent sales representatives.
Jack Crosier was a great salesman @ Columbia Md Ashley furniture i would recommend him to everyone
Jack Crosier in Columbia Md store was awesome very professional
Awesome service from Paula and Jack! Will definitely be back!!!
Poor slow service. The items delivered we’re mostly defective and some items were still not available. Some items were attempted to be delivered but hardware was missing so they took it back. One dresser was taken back due to defect. Now they want to send a technician to my residence to inspect defective items but no one has called to set that up. No one called to tell me where the rest of my furniture is. You call and they don’t answer or they answer and put you on hold. Not sure when I will have everything delivered and when items will be fixed. Quality is not so great. We purchased a dining room set, 2 bedroom sets, a family room set, living room set and 2 sets of 3 piece coffee table sets . This experience will never take me back to this location. Very sad that this is the type of service you receive after spending so much of your hard earned money. Delivery guys only talked about getting a good tip and they just started to bring things inside. In my opinion if someone asks for a tip they may get nothing, but if you just do your job without expectations l, then you may get more then you anticipated. I hate when someone asks for a tip which is based on the experience and service provided.
Wasn't very impressed with their selection of sectionals or their pricing. Bought elsewhere
I went to Columbia Ashley furniture and Jack was the best
Great people they help a lot with dealing with our purchasing of a bed set and a drawer Hafsa help a lot and I am grateful for her service experience and knowledge
My mom and I came in just to look around for a tv stand and we had the best service. Dom, ignasio, and Sämi were amazing help with finding what we needed and were always happy to help. Definitely recommend coming here again left with the best couch we had in a while.
My roommate and I had a great experience at Ashley. They were limited on what was available immediately, but found a living room set that would meet our wants/needs. Logan was very helpful with finding the right couches and getting us a great deal.
We came in to buy a couch, and Paul was very helpful. They gave us room to look around, measure and ask questions about fabrics, couch set up, and best prices! Will definitely shop here again for our furniture needs.
Logan was a tremendous help in deciding on a new bedroom set for us! After 31 years if marriage, it is time for matching furniture! Our bedroom is on the smaller side, and Logan was very helpful in offering alternative ideas within the Porter collection (which we loved!) to fit in our space. Would definitely recommend Ashley furniture, and definitely give a big thumbs up to Logan!
Sam is very personable. Extremely helpful and knowledgeable.
Personable, knowledgeable, extremely helpful and deserving of the highest praise and a promotion.
Logan was awesome.....very knowledgeable and helpful in the selection of our bedroom furniture and mattress.
Buyer beware. We had a defective sofa less than 1 year after purchasing. The warranty Ashley offers on their products is useless. Ashley makes it impossible to use the warranty on their low quality products due to their terrible customer service. The warranty office constantly cancels technician appointments without warning, but they won’t process a return/ exchange/repair without having a tech visit. Calling them is a futile process of being placed on hold for hours and reexplaining the issue in full each time to incompetent employees. The store managers can’t help you if you have an issue with your furniture in the warranty period. They’ll direct you to the warranty/corporate office phone line. This store specifically made multiple unfulfilled promises to assist/return calls. Ashley doesn’t stand behind their warranty. Don’t buy. After 6 months of trying to resolve the issue, we had to dispute the charge. It was the biggest hassle dealing with Ashley, I would never buy one of their products again.
UPDATED12/21: I am still waiting for my delivery that has been postponed at least 4 TIMES! I have been waiting since November 2022 and I’m told it’s been postponed until January 2023(the last postponement date)?! And who is to say I will get in January? It was delayed since I ordered the item. Since Ashley has not offered to compensate me for their lack of professionalism, I plan to go to your competitor for my future purchases and I am canceling my credit card. In addition I will be shopping with them and canceling my order with Ashley — this is about the “process”, not the people. This “process” is completely unfair and unprofessional to the consumer. —Friendly Staff (Columbia, Md location). Thank you Jack and everyone for assisting.
It was pleasure shopping here. The guy, Derin i met here is awesome. He helped me to get what I exactly want with good price. Love to shop with Ashley again.
Logan at the Columbia, MD store was extremely helpful and took time to walk us through everything to buy our dream furniture. Thank you Logan!
We had a wonderful experience with Hafsa at the Columbia store. She was attentive to us throughout our shopping and selecting. She was so conscientious about making sure all our questions were answered and concerns were addressed. She also worked to ensure we got the best deal possible and explained the delivery process. We highly recommend this Ashley store and Hafsa! Thank you!
Derin was great. He made my task easy and seamless. Great job.
Kelly H. was very helpful and had extra customer service.
Extremely rude, unprofessional and deameaning behavior displayed by the manager (?) towards customers and his own employees. Our sales associate was super helpful and answered all of our questions promptly. We made our way to the front desk to complete our purchase when a short, bald caucasian male manager berated the associate in front of us when asked a question about the return policy. We promptly cancelled our purchase and will never be back.
So I am posting about he customer service at this time, not the furniture itself since I have not had it enough time to use it! BUT, we spend a lot of money at this store and bought pretty much a whole house full of furniture. My sales person was very friendly, the Manager, now Regional Manager was very helpful and friendly BUT the 2 representatives that work at the front counter and help schedule deliveries were 100% great at what they do. Joseph and Anshika went above and beyond to find my furniture and get it to me in a reasonable time. These two were amazing and anyone would be so lucky to have them as employees. Both are awesome and we thank you guys so much!
Salesman Derin and manager Jay were fantastic. Very friendly and made sure you e for exactly what we needed.
Manny was pleasant and very helpful. He quickly took care of us and and made sure our checkout went smoothly. Great customer service Manny!!!
Excellent service provided by Logan
I usually don’t leave reviews but for this shopping experience I had to. I was looking for a mattress, after zero success at the local chain mattress stores. I went into the Ashley store in Columbia MD with the expectation that I would go home just as disappointed as previous shopping trips. I followed the signage to the “Blowout Mattress Sale” and had the pleasure of working with Kelly. She gave me space to explore then was helpful and entertaining when I made a selection. I was going to buy the floor sample but Kelly found the mattress new in stock and scheduled delivery. My checkout was quick and professional with a young man whose name escapes me. I will definitely be going back and looking for Kelly when I furnish my house. Thanks again Kelly!
Received Two(2) Messages For Delivery And It Never Happened Yet.
John and Ignacio was very helpful and made sure my delivery was on time! Excellent customer service!
We had a great experience at Ashley. Logan was very courteous and efficient.
Kelly was awesome!
Darron & Fatima led us through the experience and we found exactly what we wanted!
READ THE REVIEWS FIRST, I WISH I WOULD HAVE... I am currently having the worst experience ever with Ashley's in Columbia. I initially purchased furniture around August/September 2021. My first delivery which took place around February was for the wrong merchandise so I had to have the order corrected. So in May, I receive notification that all of my components are in and ready for delivery. So I scheduled a donation of my old furniture based on my delivery date for the new furniture. Needless to say Habitat for Humanities picked the furniture up the day before my delivery. On the morning of my delivery, I received a message that two parts are not in. Wait a minute... delivery will not be scheduled until all parts have been received by the warehouse. For several weeks 3 parts were in and we were waiting for the 4th piece. Now when it's time to deliver, 2 pieces are missing. So the manager wants to say that they were having inventory issues. Not at all, they gave my furniture to another customer, that's what they did. So now trying to get this resolves and you have to track people down for an update or reply. Furthermore, it is like looking for Mars with a microscope trying to get a number or email to file an official complaint with the corporate office. I am thoroughly frustrated and disappointed in the service received. I will never shop at any store owned by this franchise again. I will travel 1000 miles for a furniture store. Absolutely disgraceful and extremely poor customer service. A year ago, I probably would have given them rave reviews during the $5000 purchase process because they care about the dollar but definitely not the customer.
Outstanding customer service from Inad!!!! He provided the top discounts and personalized attention. Would definitely recommend!!!
I bought a rocking recliner and had it delivered about 5 months ago. I went to take the back off since I have to move it, the clips holding the back on were the only thing holding it together! I'm a small person, but even with daily use it certainly should have lasted longer. I'm hoping I can fix it but if not, that's several hundred dollars wasted.
Logan the sales representative had excellent customer service. Overall, everyone here was kind, professional, and created a great shopping experience.
Had a great experience recently with the sales associate Derin. He was incredibly personable and knowledgeable in helping us find a sectional. Immediately off the bat I could tell he knew his stuff and that he cared about us finding the right furniture.
Logan was very helpful and, most importantly, sold us couches for a price that my wife was happy with.
While the employees in store were always friendly and pleasant to deal with, our overall experience was not good. Ordered a new bedroom set in May 2021, with most items being "10-12 weeks" to get. Fast forward a year, and we finally received the remaining items. Since missing the estimated "in-stock window", we, not the store, had to continually make phone calls to get updates on the order...Making matters worse, during delivery, our wood floors where scratched and not brought to our attention...The delivery crew, whether deliberate or not, placed the furniture on top of the damage, so it was not discovered until we moved the piece into it's final spot. We immediately reported the claim, detailing the issue, and providing pictures ... They of course denied any wrongdoing and denied the claim. I've now spent 3 weeks since emailing and calling attempting to find out the appeals process. My emails are now being ignored, and my phone messages are not being returned. Wish I would have read thru the reviews prior to going here, as this does not seem to be isolated.
Our experience was awful. Placed my order on February 27th of this year and confirmed that all items were in stock. We ordered a bedroom set and a coffee table set. They said furniture would be available from 8-12 weeks. I went back the end of May and they said they were waiting on a headboard, even tho they claimed all items were in stock. They also said it would not be available until July. This would cost us as we rent a condo that we purchased the furniture for an our prime rents time is June and July. They finally confirmed a delivery a few days later. Then my husband took off work for delivery and they cancelled it saying that the headboard was damaged. They didn’t know when they could confirm another delivery. Again it cost us bc my husband had to take off for nothing and drive 6 hours for nothing. We were told by Ms. Robinson who works at Mid Atlantic delivery that it was damaged and she didn’t know if it was the warehouse or not. I asked for a number for the warehouse and she said that there was no phone there. So now the dispatch, warehouse and Ashley furniture store have lied to us. I went to the store and spoke with the Manager, Sam who, at first, said they couldn’t do anything. It was only when I threatened him and company with Better Business Bureau that he would take my offer of supplying us with a metal frame until headboard came in. Throughout my interactions with Sam, it was made clear to me that he thought this was funny because he continued to chuckle and laugh (his mask was pulled down to chin) and I could see and hear it. Never ever will I go back to purchase anything from this store and I have filed a claim with Better Business Bureau in hopes that they can look into this further…
Thank you Hafsa Khan for helping with our purchase today. The Ashley store has a large collection and great sales personal. Hafsa was patient and helped us with making our selections and patiently showed us many options. Thank you Hafsa for making our visit continent.
Logan was super helpful and was able to beat the online price by over $200
Bought a great couch. Logan was very helpful.
Logan and TJ were wonderful. Made the buying experience easy. Would definitely buy from here again.
Fatima was so helpful and kind. She allowed us the space to look around, but was also informative if we needed more information. Very pleasant experience!
Hafsa was a great help with everything!!
Z was very helpful; he worked with us for hours and made sure we were happy with everything we were getting.
Logan was amazing! He helped us through pricing and got us great deals! Definitely going back.
Logan was extremely knowledgeable and helpful! He helped us buy a lot of stuff with amazing deals! CANT WAIT to get MORE!! Thanks Logan 😊
I was given a bed frame with missing parts and no one is being helpful
Great experience with Patrice!! We are so happy!!! I’m so glad we came here first!
Quality and Offers are misleading
Logan was the best salesmen that I’ve ever met!!! GO SEE HIM ASAP!
Dom is Amazing! Go see him for any of your home furniture purchase.
Ms. Paula the manager was outstanding. She is top notch! We will be back!!!!
I had a great experience with Zach, Logan, Zoe, and Celie!
Logan & Zach are the BEST! - Best customer service - Reliable - They know what they are doing Thank you very much for making our experience at Ashley’s good.
Their protection plan is a scam. Be aware.
The team of Jay, Logan, Zack and Melissa were AMAZING! They were patient, thorough and provided exceptional customer service. This was a first time purchase at this location and it surely won't be the last.
Kelly was very informative and helpful. Showed me a variety of sectionals that fit my preference. Melissa was very fast and efficient in getting my application processed and completed. Will definitely be back!!!!
The customer service was great. Logan helped me find the couch I wanted. Highly recommend working with him.
Logan was awesome and turned a horrible experience....into a bearable situation. Also, of you need any help on finance, make sure you ask for Joseph! He was extremely helpful and very kmp. Huge help and I appreciate them both!!! Also Melissa, Cecilia and Zoe were a listening ear and madr sure my overall original experience was turned from negative to positive.
Do not shop here! Their quality sucks and they won’t fix it because “when the delivery put it together it was fine when they left.” So I guess I did this by eating at it??? Been through it with their customer service and they are useless. Spend your money elsewhere. Don’t bother hoping to get it sorted out with customer service during your “warranty” cause they don’t even honor it. They promised months ago to at least send a replacement part and they haven’t done that. Last email I got from them said mid-March and it’s late April. I cannot stress enough how awful they are!!!
Ashley’s deserves five stars but Manny the associate that helped us deserves all the stars the sky can offer. He was very knowledgeable of what the store had to offer and every question I had he had an answer for it. He stayed with us the entire time and made sure we found exactly what we were looking for. Great job manny. Keep up the good work. Your promotion is coming
Do not shop at this or any Ashley's store for that matter. I ordered furniture 8/2021, and am still waiting for it 8 months later. Had I known the timeline would be this delayed I would have chosen a different route. I'm not a Karen and completely understand the backlogs with supply chain due to COVID but 8 months is absurd. When you try to cancel the order they want to charge you 10% and a restock fee- ummmmmm... hate to state the obvious but there is no restock because you don't have it!! I ordered three items, and have had to continue to call about each because even though some have arrived at the warehouse they don't like to deliver separately (under normal waiting periods I understand). But to not make exceptions or to try and make their customers happy, they instead want me to call in every few months and essentially bargain with them to delivery one piece at a time. And guess what, one of the pieces they did deliver, you can tell had tape all over it and took some of the color out of the piece. I was not home at time of delivery or I would have asked them to take back. After I saw it, I was so mad because I essentially know I have no recourse and don't want to waste my time or energy arguing for someone to come pick it up and then redeliver again in 5 months, when I do actually need a dresser. Don't waste your time or money, consider overstock or something of the sort- for my daughters bed I saw something similar on overstock compared to what they had in the store and I had it in 3 days, same time period with COVID delays. And to make matters worse, I could have bought the same dresser set on overstock but just happened to be in the store that day and decide to shop "local" instead. One star and a lot of 4 letter words for this store..
Logan is one of the Greatest salesman he show us some of his favorite pieces 5star!!!!
Layla was very helpful. Layla and the office staff came in clutch finding me a nice sofa bed in stock , and delivered before the in laws came in for the weekend.
I will never buy anything from Ashley while the sales acociant was really nice but the furniture has still not arrived. We ordered a dining table with chairs and it has been fouR months and has not arrived. They called us saying it would arrive in two three months then later after 3 months sayed it will be arriving in 2 weeks then thre days before the delivery they told us it will be delayed. If you actually want to buy something marlo furniture is the best option would rate it 0 but us not an option
My experience here has been horrible. I ordered a set of couches with missing throw pillows and have been calling for 2 months regarding this issue. Everyone I call I am told ‘someone will call you’ or also ‘I have no access to the email that was sent, only one employee can read the email’. THIS IS ABSOLUTELY RIDICULOUS! When I ask to speak to a manger I’m told the manager is unavailable. I still have yet to receive my throw pillows. Then I returned tried to return an mirror that I never accepted to be placed into the house and was refunded a different amount that was paid for. When I brought it to the employees attention he told me ‘we have no idea how Ashley furniture charges their customer, we are only allowed to return what shows up in the computer’ No one communicates with anyone here and the employees need to be trained on proper customer service. Completely unacceptable.
Paula L. was excellent to work with. Knowledgeable, not at all pushy, above and beyond. Helped me stage the furniture, unscrewed the legs to see if I could switch them out, just a tremendous help. Ashley is lucky to have her, she definitely made this sale!
Ryan at the customer service counter is absolutely awesome!! He will do all he can to help ensure things go as smoothly as possible!
Paula exceeded our expectations and provided superior customer service in the Columbia, MD store. She assisted us with selecting a living room set and bedroom set. Everything was actually in stock. We were in and out of the store within 2 hrs. I will definitely recommend a friend!
Hafsa Khan was amazing! She was patient and worked hard to find us the perfect dining set and tv stand!!
Tonight we went in and was cheerfully greeted by Logan. He was so awesome in showing us his favorite pieces and really got to know what we were looking for and what he thought we would like. He was such an amazing sales person it was more like we were buying from a friend! Definitely would buy from him again!
I completely understand the delays with furniture. The problem is this store doesn't understand customer service. I purchased a bed with a dresser in October with an expected delivery date for the bed in Novemebr and the dresser in January. The bed was delivered as expected in early November. When the delivery date im January for my dresser was missed, i did not get a call explaining or apologizing for the delay OR a call with a new anticipated delivery date. I called in February asking about a reschedule date and was told the dresser would be delivered in March. In March, i went into the store and was told the delivery was expected by the 15th of the month. You guessed it, no March 15th delivery and of COURSE, I have not received a single call. When i finally went back into the store in late March, i was told that at this point, they are in violation of the contract so they could give me the money back for the dresser and I could pick another one out. But this can't work since I bought a SET which match and are unique (which is why I liked it). The distressed look on this furniture does not come close to anything in the store. The final straw for me was the Manager who pretended NOT to be a manager when I walked in, referred me to an office Manager, who promised to hunt down the dresser in all the warehouses. Then she was chastised by the hidden Manager for making a promise to call me with an update. WHAT? She said, it's the customers responsibility to keep calling in. Is that the way this company does business? I am horrified and held hostage without a dresser until somehow my furniture comes from somewhere. And I purchased from a company with THAT kind of leadership in store.
Second time my husband and I were not able receive our furniture. Horrible delivery service, these two men we trying to force my husband to sign a “NoFit”wavier. Not knowing I am fluent in Spanish both stated “F” this it’s the end of the day and I’m tired put it back on the back of the truck! I will never purchase another item. Customer service is very important and it also applies to third party delivery service as well! I WOULD GIVE NOT EVEN ONE STAR FOR THIS EXPERIENCE! However, it was necessary for posting….
The store had a beautiful selection of furniture and I fell in love with a couch I just had to have! Logan Gatrell assisted me and couldn't be more helpful and patient especially with me asking for the numbers on so many different pieces. I would definitely return to do more business with him.
Dont honor warranty or returns bad customer service and thirsty organization. I’ll never ever shop Ashley again. Don’t do it. I bought a bedroom set and it’s falling apart in less than a year and they will not cover my warranty. The store nor the warranty company. 6 months furniture delivery time. They had the foreign rep try and bait me into a discussion that will void my claim. They got every excuse in the book not to repair or replace this stupid dresser. My bed is already squeaking too. Just a greedy and thirsty big company. Run 🏃♀️ 3/16/22: Sent my info and they still are excusing themselves for the bad craftmanship because I moved. The warranty from the only covers scratches. Save yourself the headache. My other order for furniture was sent in from another store in Nov. 2021 here it is March and I still havent received my delivery. Trash...Never buying from Ashley again. You have to read the fine print and be a lawyer to understand what should be common courtesy in business. Watch your back from them. Worse than a buy here pay here car dealership. 3/22/2022 - health hazard 2 crappy drawers almost fell on my feet. Dresser is falling to pieces and could have hurt me and my puppy
The have the absolute worst customer service. I’m still waiting on a dresser I ordered in November. They have transferred my call 5 times and nobody cares. They are the worst company I have ever dealt with.
Had nice items. Was looking for a fireplace . They didn't have any in the store. The room set ups were really nice. Gave some ideas for furniture placement.
Friendly, knowledgeable staff, great deals... bought bedroom and dining set... still waiting on my dining set unfortunately 😭
I normally do not leave a review, but my experience has been pretty terrible so I felt compelled to. I ordered couches in July and they were supposed to arrive in September. The original shipment of couches showed up 2 months late in November, but the couches were damaged so badly that they would not leave them at my home. Three weeks later in early December the next shipment came. The delivery men damaged my storm door when moving them inside and one of the couches was damaged again. Ashley furniture said they could not deal with damages until the deliveries were complete. At the end of December, the replacement couch arrived finally with no damages to it. It is now the end of January, and Ashley furniture still has not done anything about the damage to my storm door. They keep saying someone will call me or they are working on it. I have called countless times and nothing happens. Needless to say, I will never order from this company again and would never recommend them to any one. Good luck.
I just bought a rug, couch and sofa with the help of Paula! She was honestly so amazing, answered ALL questions my mother and I had, and double/triple checked availability for the MULTIPLE sectionals we wanted lol We had her running around checking for so much and she did it all with a smile and patience. In addition to Paula, every other employee was so nice and helpful. Thanks again Paula and Ashley HomeStore Columbia!
The is huge problem with their financial system as explaining their policy, they don't explain contact and they are too busy rushing, buyer beware for the sale. If you break contact it 30% restocking fee, now my paper I have home says one thing their's says another please watch all of your transactions and what you are signing, they get a commission 😉.
Absolutely ridiculous experience. I called to update information, not even to check on delivery, and was told that I wouldn’t receive my couch until July (original estimated time was mid-Feb). Then was told that I had to wait to cancel to receive my complete refund. It’s very scammy and unprofessional to not plan to deliver and still hold on cash from a paying customer that now has to start from scratch finding another couch. 1. Why aren’t customers updated once expected delivery dates change?? 2. Why does it take 10 mins for customer service reps to answer the phone, then put you on hold as they have casual conversation? 3. How can you hold money for an item you know you can’t fulfill within the time that YOU quoted? 4. Why would I expect something different from a company with all bad reviews and a horrible reputation? My only advice if for Ashley is to lean on better communication and customer service while you work through supply chain issues. A phone call, email, heads up will go a long way if you Truly value your customers.
Csr Brianna was really professional
Very disappointing, my family has been an Ashley Homestore Furniture company for years and we have furnished a couple of houses with their furniture. While I understand that COVID has caused delays, what has been the worse is the dishonest date estimates for delivery and the lack of response. We feel like we have had to call and go to the store far too much to still not have our complete sofa- ordered May 5, 2021. We are not over 8 months in since ordering without our delivery even in sight. Someone needs to get back to customers that simply want answers and decent customer service for our purchases.
Similar to other reviews, no one greeted or assisted me the first time I visited this location. I went the next day and was helped by Eshaun almost immediately. I'll be picking my furniture up from the warehouse in the future.
There furniture and service department are the worst. I bought a sofa and chair set and it only took a month for the cushions to start to sag. The padding on the arm rests was slipping down. When I called to get the problems taken care, 1st they don't answer the phone, 2 when I asked to speak to a manager they were always in a meeting, then I'd leave a message they never called back.3. I asked to return the furniture they said you only have 3 days to do it, what happens if you get it and work for 3 days and don't use it. It took me 4 months and getting the credit card company involved to get anyone to come out and look at it. They finally picked it up and fixed it, which took 2 trips to get it fixed correctly. Then I got it back and less than a month I'm still having the same problem. I will never go back or recommend Ashley furniture to anyone.
Those people are nuts. Imagine that they had a month waiting period for delivery + fees but I can go to the warehouse which is about 15 miles (MD time 2hrs traffic) + $50.00 and if I want to take the one at the store I have to pay an extra $150.00
I went into the store today. It was very hard to get a member of staff to engage with. I eventually got a member of staff and asked some questions about a sofa on display. I explained that particular one was not what I was looking for so she just turned around and walked away. I just walked out then rather than look at anything else. Very poor service.
THE WORST STORE EVER! DON'T WAIST YOUR TIME! They only care to get the money from you! My furniture was never delivered! Such a liars work there! They tell you it is in warehouse and that the manager will call you back. Never ever happened! They don't answer their phone and when finally I was able to get someone on the phone, came up with lots of stories and how you still have to wait. Anyway, after 7 months of waiting, I filed for the dispute.
I want to give this store a 0 star but can’t find the option :( Terrible customer service and horrible experience. They will try to sell you anything and mark it down at such a low price that you won’t be able to walk out without buying. But the frustration starts when you don’t receive anything as weeks and months pass by. If you call customer service, they will tell you that order will first come to the warehouse and then we will schedule a delivery but it’s all hoax. No one will follow up and you will be left with anger, frustration and insanity. The minute you ask for refund, they will tell you that we will deduct 10 percent fee. I bought an expensive terapedic mattress - even if it’s available with 2 day shipping at Amazon I mistakenly opted to purchase here as I got a bundle discount with the bed. Now I don’t have the mattress or the bed and NO ONE called me even if I have called the store at least 10 times. My next complaint would be to BBB - these folks are literally taking advantage of pandemic shipping delays and deceiving customers in collecting all the money upfront without staying in touch with them once the deal is over. Pathetic customer relationship engagement.
We ended up having to cancel our order due to our door not being wide enough, but we had to figure that out ourselves and were not helped at all by the staff. If we hadn't in time we would have ended up with a large charge for nothing and they didn't seem the least bit bothered by that.
Stay away from this store! I visited the store to purchase a bar stool on 11/28 and literally had to walk around the store to find someone to assist me. Once I located someone, I was given the price of $159.00 for the stool and told “I’ll help you when I’m not busy” so I left the store. I returned to purchase the stool on 11/29 since I knew they had the stool in stock and I knew the price. A saleswoman assisted me but this time gave me the price of @$219 and proceeded to tell me eventhough they had two on hand; one on the floor and one on a shelf, she couldn’t sell them to me because they need to have it on hand to show the model. I asked her if they would sell just one, which was all I wanted, since they have two and was told no. This is not a customer friendly store and they obviously don’t want to assist customers. Do yourself a favor and stay away from this store!!!
(Translated by Google) There are excellent promotions, a variety of furniture for the living room, dining room, kitchen, beds and more, good service and excellent parking (Original) Hay excelentes promociones, variedad en muebles de sala, comedor, cocina, camas y más, buena atención y excelente parqueo
bad service, they sent me my broken furniture and I went to the store 3 times and in 2 months they have not solved anything so I would not recommend it.
Manager Annamarie was helpful in solving an issue with my furniture. Very direct and timely!!
ABSOLUTELY HORRIFIC EXPERIENCE... I have never been left more unhappy and dissatisfied with a store. I ordered my furniture in the beginning of June 2021 after buying a new house and have yet to receive any furniture. On the original documentation I signed they made me aware that I should expect a 8-12 week delay. I completely understood this as we were still feeling the effects of COVID-19. But we are now 23 WEEKS LATER!!! What makes it worse is the lack of customer service or willingness to make things right with a further discount or money back. On top of all this I have yet to be reached by anyone from the Columbia store. I have had to call every week now to get any sort of update and all I am told is to sit on hold for 20-30 minutes while they "find more info" and then when they finally do come back to the phone they proceed to give me the same speech of "Well were still having delays on your pieces and the earliest we expect it is 2 more weeks." This last time speaking with a rep I was told the furniture wont even be expected until THE NEW YEAR??? Absolutely will never shop with Ashley's again after this experience. I also sent an email to their customer service department with the same complaints found in this review and have yet to get any sort of feedback from any representative. Please save your time and energy and shop literally anywhere else. I have now been without a couch and bedroom set for 23 weeks please take my advice y'all!
Shop somewhere else for furniture! We bought some furniture for my niece in early July and was told it would likely arrive mid-August. That came and went with a new estimated delivery date in September. That never happened either with a new estimated date set for the second week of October which failed to happen. After three different estimated delivery dates, we sought to cancel the order and.was told we would lose 10% of what we paid unless we did not receive the furniture and cancelled the order after 11/5. On the 4th we finally cancelled the order and obtained a refund. Two friends had very similar experiences albeit with different store locations. Why they sell discount furniture from an outlet store that needs to be manufactured is beyond my understanding. More Importantly is the fact Ashley Furniture mislead us with delivery dates I believe they knew it should have known would not happen. I'd advise shop somewhere else.
Hello All, Note: Long post alert, Lots of disappointment and frustration after attempting several times to get the furniture delivered. My honest opinion: Please do not risk going to this store at all and wasting your time and money. Customer service is horrible with no response and no communication at all after several calls with no calls picked up and no response at all whatsoever. I never thought I would be in such a situation. We ordered multiple furniture after doing a lot of research to get matching furniture for our New house. We were getting similar pieces elsewhere at a lesser price but each piece in a different store kind of, so to avoid multiple stops at different stores with kids, we went to Ashley at the Columbia store. Before ordering we called the store to make sure they have the pieces and will arrive at a reasonable time, they were honest at that time saying due to Covid there are few delays but should not take more than 8 to 12 weeks. Order 1 in store on 3/10/2021, Invoice No. 602102233 1) Power Recliner sofa - Received this after some time 2) Love Seat -- Received this after some time 3) Leahlyn King Panel Footboard -- this never arrived as of 10/10/2021 -- waited for 7 months which is 28 weeks. 4) Leahlyn King panel Headboard -- this never arrived as of 10/10/2021 -- waited for 7 months which is 28 weeks. 5) Leahlyn King panel Rails -- this never arrived as of 10/10/2021 -- waited for 7 months which is 28 weeks. 6) Rokane Large Uph Dining Room Bench -- Received this after some time in a different order 7) Rokane Dining Side Chair -- Received this after some time in a different order 8) Rokane Rect Dining Room Ext Table -- Received this after some time in a different order Order 2 in store on 5/15/2021, Invoice No. 602104738 1) Dorsten - Slate Loveseat -- this never arrived as of 10/10/2021 -- waited for 5 months which is 20 weeks. 2) Dorsten - Slate Sofa -- this never arrived as of 10/10/2021 -- waited for 5 months which is 20 weeks. 3) Rastella Round Cocktail Table -- Received this after some time in a different order 4) Alisdair Two Drawer Night stand -- Received this after some time in a different order I made several attempts after 15 weeks of each order by calling the number(301-242-5730) on the Invoice Provided, most of the time no one picked up the calls, as there was no communication on what is happening, I can totally understand there is a nationwide shortage of supplies but some kind of communication is very important. Some calls were answered but they were like we do not know when you might receive the furniture, it could be 2 weeks more, we will call you or send an email, none of them responded. After a couple of calls, to our surprise we received a call that Items 1) and 2) in Order 2 were ready to be delivered and we were happy as we did not even have a sofa in our living room. The delivery person stopped in front of our house came inside the house, told me it is not going to fit this stairs, I told him please wait 2 minutes I will call store and tell you what has to be done, during this time he told me I can have this delivered into your house from patio backyard but it is going to be charged $175. Even before the call got connected within 3 minutes of arrival the delivery driver left. Once the call got connected I was told that they are a 3rd party delivery team and we do not know why they left, they are not supposed to leave, we will contact them and let you know in 48 hours. there is no response at all. I called 3 days after to know the status, the store person I spoke to apologized and said there will be a redelivery attempt made, mostly someone from our Escalations department will come to your house, take measurements to make sure it will fit the hallway and deliver the product. there is no response at all. 2 or 3 days later we called again and to our surprise we were told our order has been cancelled by the warehouse manager as it is a no fit, at this time I was so mad, we spent almost 8 hours of research and purchase in the store, even without notifying or asking they just cancelled themselves, really? during this call I asked that this product to be delivered to me as it is match of other furnitures already delivered to me, I was put to escalations department and he was yelling at me saying I did not cancel your order, it was cancelled by Warehouse Manager, I asked him to deliver this item in front of my Garage and I can take care of it, he said yes I will make another delivery attempt in few days. there is no response at all. After few days I called again as there was no response at all from anyone on these items, I was put to escalations department again, now this person was laughing at me saying it is a no fit who told you there will be a redelivery attempt I did not cancel your order the Warehouse Manager did. he hung up on us saying Bye Bye Bye. Seriously Sir ? I was still patient enough and attempted a couple of times as all the furniture I ordered was matching and what to do with other furniture ? I asked this same question a couple of times and they repeatedly said they will attempt another redelivery and another person from the escalations department hung up on us again. some representatives that I spoke to told us to get the Item 3) of Order 2 back to the store to get a refund. and also since Items 1) and 2) in Order 2 were not delivered we will consider refunding back but you have to come to the store. we went to the store on 10/10/2021 spoke to 2 Managers(Eric and Ms. Ana) Eric looked at the history of all the calls and notes and told me there is nothing in the notes on what you are telling me, I was like each call was close to an hour and more than an hour sometimes. and there is only one line that the representatives wrote in the notes, I asked if there were any call recordings and he said we do not record any calls. He told me that the last person you spoke to was me, yes I told you I will call you in 2 days but it is almost a week now, Management denied your request to take the Item 3) of Order 2 back. I asked him if that is the case, why did you not communicate with me, I got the table to the store as your representatives told me to do.. he was laughing at me and there was no response at all from him. At this point I was beyond Pissed off and frustrated, and cancelled all the other orders that I did not receive as of 10/10/2021. After I told everything to Eric he asked me if everything was a match. Why did you not give the table back to the delivery person who came to deliver the Sofa, Seriously sir? The delivery person was there only for 3 minutes, even before somebody from the store picked up the call he left without even telling me and to my surprise Eric showed me pics of my hallway and steps saying they are no fit, I didn't even know there were pics taken. I repeatedly told everyone on the call, please leave the furniture outside my garage and I will take care of it. I was told by Eric that it has been denied by Management as it has crossed the return time, yes I totally agree with it but if that is the case why did your representatives tell me to get the Item 3) of Order 2 back? I asked him if there is anything I did in this whole mishandling situation? he told me nope, but Management told me not to take it back. It's a $380 table, you want me to keep it in my house as a piece of Scrap? When a sofa set was cancelled without my consent for which I have already paid and no communication with me and after all your representatives told me there will be a redelivery attempt multiple times, now you are telling me the timeline is passed, seriously? I waited for 20 weeks for these items? I asked Eric - During all the orders I was told the max is going to be 12 weeks and it took 20 weeks and I did not get the product till date? he did not say a thing, which I expected. And why did the Warehouse Manager cancel the item without my consent, then he went into defensive mode and started saying I did not cancel your order, it was a different Manager, I can't answer anything regarding that. I asked a question to a person working in Ashley and I did not ask a question to someone outside of Ashley. During this conversation Ms. Ana came into conversation and she asked me everything again, spoke very nicely saying yes all you said was correct, this whole thing sucks, they should have communicated with you. I will make sure you will get some kind of compensation for order Item 3) of Order 2 as it is a matching with sofa set and they left She whispered in my ears saying leave the table in the store, I will take care of it As she said I left it in the store, took pictures of the drop off, went inside and told her the same, she said I will take care of it. and call me in 2 days. As I did not hear back from her I sent an email on 10/15/2021, received a call on 10/16/2021 from Ms. Anna saying Management is not accepting your request for refund and you cancelled all the other orders. I asked her what happened to the table, she told me it is inside the store somewhere initially and then later told me it has been picked up by a delivery team and she does not know where it is, at this point she told me there are other customers at the Managers table, I will call you back, I never received a call till date as of 11/2/2021 8.00 PM. I spent a lot of time, effort and also applied for a Store credit card with Ashley and there is no basic communication and respect at all. With no other option left, I am complaining to the Consumer Forum as of today, to get my refund.😡😡😡😡😡
Excellent Customer service from AnaMarie at the Columbia MD location. AnaMarie was very kind and accommodating with my furniture delivery order. I needed to push out the delivery date closer to my moving timeframe in December and AnaMarie went above and beyond to assist. She worked closely with my order and followed up with me.
Trust the negative reviews. I should have before I bought a couch from here. Pretty disappointed with my overall experience. Placed an order in the first week of July, quoted 4-12 weeks. They kept pushing back the delivery date each time to the following month. We got tired of waiting so we bought a sectional from Costco and put it where the Ashley's couch would've been. So whenever the Ashley couch gets delivered, we'd just put it in the basement. 17 weeks later it gets delivered. It's too long to fit down the stairs. My mistake. So we ask to return it. The delivery guys, said there would be a stocking fee. Alright. It is a 30% restocking fee. Damn. The salesman offered us free delivery. That was a lie. When we went to checkout we had to pay $90 for delivery, non-refundable of course. And refunds are for Store Credit only. So there is no way to get your money back at all. Delivery fee + 30% restock fee + only store credit = no actual money back I'm sure they will leave a generic reply without even reading my review, asking me to call them and try to work things out.... Well I called their store already and it rang for a few minutes. When they did picked up, they just left it on the desk. I am assuming to make the phone stop ringing. I heard all of the personal information of somebody who was placing an order in store. Such a violation of privacy. Who knows how many times that's happened to other people. Thanks for reading. TLDR: They have a fine print for a reason. I got burned, so hopefully you won't have to.
10/25/21-Do not shop here. Don’t say you haven’t been warned. Paid over $7,000 and ordered a bedroom set along with a mattress and adjustable base in the end of August. Initially told that my bedroom set would take 8 to 14 weeks but then was told it wouldn’t be ready until June 2022! Then was told in order to get a refund, I would need to physically come into the store which we did, but we were then told if we wanted a refund we would have to pay a 10% restocking fee if we cancelled earlier than 14 weeks from time of purchase. We then decided to get something in stock because we basically had no choice. We needed a bedroom set and weren’t about to pay 10% of what we paid to come up empty handed. 2 weeks later our bedroom set was delivered but the head board, side railings and foot board did not fit around the adjustable base that we bought. The installers were very rude and left without completing the installment and took the foot board with them and we were told they would go back to the factory to find another foot board that matches our set and that would fit around our mattress and adjustable base. They never called us back. We then called the store and were then told to physically go back to the store to talk to the manager. My wife went back into the store and once again we got the run around and we’re told that we had to pay more for an alternative or return the adjustable base and use a box spring. Now isn’t it their responsibility as the seller to know that the adjustable base and mattress they sold to us should fit with the purchased bedroom set? Ultimately the manager told us that they had a different adjustable base that would fit the bedroom set and that he would call us that day to confirm. That was 3 days ago and he has never called us. The staff there other than the initial person who sold us the furniture are very unprofessional and they are not truthful. Very frustrating experience. Please be careful before considering purchasing anything from this store. We will NEVER purchase anything from them again.
My husband and I came into the store to purchase a sofa set and we got impeccable service from Hafsa and TJ. Really first class service and they treated us like not just customers but friends and stayed late 30 minutes after their close time to make sure we were content with our purchase. Definately check them out and ask for Hafsa! I have to mention that we have been to this particular store so many times before our purchase and the service is consistent. Waheed helped us out earlier on even before we made our final decision. Everyone there is wonderful. Thank you. We can’t wait to receive our couches.
We were ripped off. After shopping at other furniture stores-who disclosed their couches would not be available for up to 6 months- Ashley said they could get us a couch in 8 weeks. After 6 months of being told “it will be ready in a few weeks” we asked to speak to a manager. After shipping errors, as of today, I still do not have a couch and will be renting a uhaul to pick it up.
The good news was that the sales associate who helped us in May was very helpful as my wife and I picked out furniture for our newly finished basement. And she effectively managed our expectations, telling me that it was likely our furniture would not be in for up to three months; delivery around the end of August. Since the end of August, the goalposts have been moved multiple times, as two pieces of our sectional sofa still had not been delivered. Last month, they told me that these pieces would be in on 10/6. Since nobody ever answers the phone at the store, I drove over, only to find those two pieces are still missing. In speaking to the manager, the story got more interesting. The pieces I am missing are actually in warehouses in the US, but are committed to other orders - PLACED AFTER I PLACED MINE! The manager has reached out to his supervisors to try to rectify this, but after 48 hours, I still can't get an answer. Still, nobody picks up the phone at the store, and the email address the manager gave me won't recognize my emails. Buyer beware - yes, there are supply chain issues around the world. However, whatever system Ashley has for fulfillment doesn't seem to make a lot of sense. I will update this review if/when my order has been fulfilled.
Worst service ever we ordered a couch and a coffee table in march and was told delivery would be made by the beginning of august. I did not recieve anything in august so i called them and was told mid september so i patiently waited. It is now october and i still have no update from them i would atleast appreciate an email or phonecall to keep me updated but i got nothing worst furniture store experience ever will never be buying from here or any Ashley every again id rather stick to Marlo as i always have. If you have the chance please check other stores before stepping foot into this one it is absolutely the worst customer service you can possibly think of!
Do not trust the estimate they give you for how long your furniture will take to ship! After nearly six months (twice as long as specified on my receipt), multiple calls and reassurances that it is "almost done" there's no end in sight for me. Save yourself the hassle and go somewhere else. I am well aware that COVID is causing shortages, but it's completely unacceptable to give people wildly inaccurate expectations about when an order will be fulfilled. Seems like purposeful negligence to sell more product.
Order bedroom set in June. I ordered the works king bed dresser new mattress everything. Told me would be delivered in August. They told me October worst case. I call every 2 weeks to see the progress. Every time it’s the same thing it gets pushed back with 90% of my order not available. I’m just glad that Ashley post adds all the time for sales but can’t fill old orders. You offer no assistance what so ever. Don’t buy from this place take your hard earned money somewhere else.
Complete joke. Ordered bedroom set in June. Told me would be ready in August. Still not here. I call every 2 weeks. Every time they push the date back. Called tonight now pushed back to end of October. Buyer beware. They have offered me nothing to give me confidence I will even get my order. DONT PURCHASE FROM ASHLEY. glad they are posting deals for 60% off right now. How about you fill my order.
Just in case anyone was planning on buying anything from Ashley Furniture, don’t do it to yourself. Literally have never had a worse customer service experience. I ordered two replacement couch cushion covers back in March. It is now pretty much October and I still have not received them and I’ve been told they can’t even track them or issue a refund. And this isn’t the first issue I’ve had with them. Last summer, I ordered a chair for my back deck that was missing a piece. It took months for me to hear back from someone and, even when I did, I was told they didn’t have the part so I was SOL. I did FINALLY receive a refund after months of back and forth with them and it almost wasn’t even worth the hassle I had to go through. Before you buy anything with Ashley Furniture, I would highly recommend checking some other furniture stores out first.
Just in case anyone was planning on buying anything from Ashley Furniture, don’t do it to yourself. Literally have never had a worse customer service experience. I ordered two replacement couch cushion covers back in March. It is now pretty much October and I still have not received them and I’ve been told they can’t even track them or issue a refund. And this isn’t the first issue I’ve had with them. Last summer, I ordered a chair for my back deck that was missing a piece. It took months for me to hear back from someone and, even when I did, I was told they didn’t have the part so I was SOL. I did FINALLY receive a refund after months of back and forth with them and it almost wasn’t even worth the hassle I had to go through. Before you buy anything with Ashley Furniture, I would highly recommend checking some other furniture stores out first.
We were interested in recliners and the majority of them were not plugged in.
If I could do less than 1 star, I would. Ordered an additional piece of my sectional when they were having a sale in March. I was told it would take 8-12 weeks, most likely 12 weeks due to COVID. I was fine with that, I know COVID has had a major impact on everything so I was patient. You'll notice it is now almost October, and I have yet to receive a call. I've called several times throughout the last 7 months, and every time they said it would be another week or so. Again, I was told 12 weeks and it has now been over 30 weeks. I called and requested a refund, and they're making me come into the store to get the refund. Crazy how these people are still in business. I know there's been a lot of negative in this review (although all truth), but I would like to add one positive: I hear its a great place to work. You get paid to do nothing, and get lots of time off.
After searching a lot we loved and booked a sofa & love seat in mid June at Columbia branch . At the time of booking Sales assistance communicated that it will be delivered within 6-8 weeks. We waited for 2 months and called up the store and got to know that delivery date has been pushed to October. My husband followed up again last week and now they are telling that expected date is end of November. Talked to Store manager Eric and he is asking to refer to document which was signed at the time of booking ( Never thought to hear excuses like this ) and it should have written somewhere 20 weeks. The document which I have says "Furniture will be available in 8-12 weeks". I am still waiting for the copy from Store manager though. Totally understand the delay because of pandemic however please do not make false promises at the time of booking and provide clear expectations to the customers. Giving a low rating for now just on delays and I am still hoping that Sofa will be delivered per new dates.
It looks like quality furniture online, but please don't be finessed by the pictures. Yesterday was my first time visiting this store. I was definitely not impressed. The furniture was practically falling apart. The beds on display were sunken in throughout the showroom. If this is a representation of their furniture quality I'll pass.
I ordered furniture, my card was charged and no merchandise. I called customer service was on hold for 20 minutes then was told I would be transferred again. No one answers the phone at the Columbia store. The service is ridiculous. I will be contacting my bank to dispute. UPDATE I received a email stating the furniture would be available 9/27 I still waiting on a phone call I've attached the email as well
I am highly upset. I ordered a bedroom set over 2 months ago and still haven't gotten the whole set delivered. Every time I call the store it take 10 to 15 minutes for someone to answer and when someone finally does they tell me that my nightstands should be at the warehouse on this day then it doesn't arrive. I have had about 5 different dates that my nightstand was supposed to get to the warehouse and still not there and so I'm making payments on something I don't have. I ask to speak to a manager and all I get is that they are busy. No concern for customer satisfaction what so ever. Good luck if decide to get anything. Hope this review helps.
The least trashy thing I saw was the employee cussing, smoking a cigarette, and spitting on the sidewalk (while talking to a co-worker). Go to Bobs, Value City, Ikea, or even goodwill. Terrible prices for low end furniture that takes 3-4 months for delivery.
Service was excellent - Emani went above and beyond to find what we were looking for. We called ahead and when we got there, he had a selection for us to see that met all our criteria. The manager was helpful in providing a warranty incentive as well. Would definitely shop here again!
Every time I check on my order they keep pushing it back. It’s been almost 2 months and now it’s been extended even more. 10% cancellation fee and refuse to help over the phone
Please do not buy furniture from them. Their furniture is not guaranteed and they do not back their product. My wife and I bought a sectional from them in March. One week after we received the sectional, the recliner on one side stood working. We called customer service for more than 3 weeks we could not get of someone. We ent to the store in Columbia and one of the customer reps stated someone will give us a call to set up appointment with the technician. It took another 4 weeks before we get a call from the rep and she set up the appointment. It took the tech more than 3 wks again to come to my place to check the sectional. He left and stated that they will order the part and once the part arrive, he will come back to fox the sectional. Its been more than 3 months since he left my house and I have not heard from him or Ashley Furniture. I will be stopping by their store one of this days to tell them to pick up their section and refund me my money.....PLEASE DO NOT BUY FURNITURE FROM THEM. THEY ARE SCAM. ONCE THEY GET YOUR MONEY THEY WILL NOT FOLLOW UP WITH YOU
If I could give less than a single star I would. I ordered a living room set which included a sofa and two end chairs back in May 2021. The end chairs came a week or so later but the sofa has yet to be deliver. We were told it would be delivered by the 1st or 2nd week of August but still have yet to receive any status on it. Each time I've called to get an ETA gets push by another 2 weeks. At this point I have no clue when the sofas will arrive. I've asked to return end chairs it since I can't get a clear answer on when the sofa will be delivered. They say they do not accept any returns after 72 hours which is pretty ridiculous since I had no idea that the sofa would take longer than the first ETA. The manager Eric Davis and sales rep Aziz Ayad were not helpful and just gave me a customer service number which we already called.
This is me again updating fellow buyers about ridiculously they are still delaying my furniture. I called the store to talk about how December would be too late for my Furniture and learned that it was even further delayed to January which I am sure is still not accurate. This is very frustrating and I am letting you know here that I am filing a consumer court complaint against this store to get compensated for the hassle we have been going through. I want the compensation RIGHT NOW so I can buy other piece of furniture. Hopefully consumer court does the justice. Very very disappointing experience of buying furniture from Ashley. Ordered this set in March and haven’t yet received it. I don’t even feel like giving one star. Such poor customer service at the store whenever you call people assure you call back with exact timeline of the furniture but they never call back. I would not recommend buying furniture from here. Received one piece after so much request on Medical condition now rest of the set is missing. We are in middle of nowhere as the set needs to match which i don’t know if we will ever receive. SO DISAPPOINTING
Unfortunately, not a good experience. I ordered a dining table set with them but the delivery was incomplete (missing tabletop.. just imagine!) and chairs aren't comfortable as I felt in the store. I'm thinking to cancel my another order (bedroom set).
The experience with Ashley Furniture has been the worst of my existence. If you plan to shop here I am warning you DO NOT SPEND YOUR MONEY at Ashley Furniture. The service is horrific. At this point they have stole money from my credit card. I purchased an in-stock item in May 2021. I was promised delivery 4-differebt delivery dates all of which were canceled on the day of. 4 different times!!!! That is unacceptable. To top it off no one ever calls me to reschedule or apologize. Save yourselffrom a headache and purchaseelsewhere.
Emoni Dowling helped me pick out furniture and was very knowledgeable, patient, and professional. I would definitely recommend him as your sale representative when shopping this location.
I ordered a dresser through this Ashley Furniture location. I was called to arrange a delivery a month in advance. I was texted again the day prior to delivery to confirm delivery. The morning of delivery I received a call that the dresser never arrived to the warehouse. I called the store and they said that they sent the dresser to the wrong warehouse for some reason. I am yet to receive another call back. I get covid delays - but this was just incompetence. Also - they have serious issues with their phones. Every time I call there is significant electronic interference. They claim that it’s a known issue but makes all dealings with this store a nightmare. I will not return after my dresser is delivered.
Walked around the store and none of the customer service reps approached us. They were too busy sitting on one of the couches talking. Another customers wanted service as well however they were to involved in their personal conversations to assist.
Terrible! If my order was not already partially fulfilled I would try to cancel the entire order. The communication is poor and the order fulfillment time is ridiculous. When they happen to answer the phone they offer little to no consolation for their lack of commitment to their word. I would never order from this location and much less from this company ever again. In addition to the poor service I have had my sectional for little more than an month and an internal staple is already poking through and scratching you when you pass the edge. For the price of their furniture you'd expect better quality and service. I am totally unsatisfied with the order and even more so the service they provide. I am not being dramatic when I say one of my greatest regrets is ordering furniture from this place.
Peyton Tomblin and Azeez hooked it up and gave me a realistic timeline for delivery.
I stopped in the Ashley HomeStore Columbia location this afternoon because they were having one their many sales. I saw a nice sofa and loveseat and Sales Associate Derin Belanger was happy to assist. He was very helpful and helped me decide on buying. Customer Service Representative Anshika Sharma was also very pleasant and provided great service. They make a great team!!
I had a great experience. Rhiannon Neagle is an excellent salesperson- knowledgeable of the product(s), not pushy, very patient. Her and Anshika were awesome! I would definitely recommend this location and Rhiannon for potential/future/all customers!
Fatima & Shawn is Very professional and very helpful while trying to make my final decisions.
My salesperson she wasn't rude but she really I would consider being friendly. She made me feel that she was short patient. And I didn't feel comfortable working with her so I just made up an excuse just to leave
Went to find a new mattress and bed set and couldn't be happier with my experience at the store. Rhiannon knew exactly what I was looking for and she was more then a big help to find which mattress was best for my back! She also showed me a perfect bed frame in a color scheme that I love! If anyone is looking for a great experience in shopping for furniture. Rhiannon will get you that great experience!!!
I’m in the process of shopping for a whole apartment full of new furniture, I’ve met with Rhiannon a few times and she’s always very helpful, professional and knowledgeable! Will definitely be returning
I had a great furniture experience. My sales associate was very detailed and patient with me, I asked a lot of questions. Here's a tip always check the Clearance area. I found a love seat and chair almost identical to the one on the show room floor for $200 less. Only thing is that it can take 8 -14 weeks to get the new furniture!
Good furniture and very good customer service.
(Translated by Google) I ordered some sofas and they arrived almost 3 months after I bought them in the store (Original) Ordene unos sofás y me llegaron casi a los 3 meses de haberlos comprado en la tienda
The customer in store was fantastic but the driver service and customer service I received has been by far the WORSE customer service I have ever received. My furniture arrived in a timely matter even due to COVID-19 but when the driver service guys arrived ( window time 4pm-7pm) they arrived at 6:15pm and seemed as they were in a hurry. Upon even getting the sofa off the truck the older delivery guys says " oh it's not going to fit up the stairs without even trying and yelling" I stated how would you know if you dont try. With much attitude the delivery guy tells and continues to have an attitude. So only have of my furniture was brought up to the second floor and the other piece of the sectional was left downstairs. I asked the older delivery guy would it be easier if I took off the railing. He then asked me how much would I pay him to remove four brackets.Then messaged Ashley Furniture through Facebook and was ensured this was not professional and I would be reimbursed a portion of my delivery and set up fee. While June 9th is when my furniture was delivered and as of today (June 25th) I have been given the run around that someone would contact me and it would be escalated to a manager and I have yet to hear from ANYONE.
I purchased some furniture here and the Manager was so welcoming and nice. He told assured me that I would have my furniture by the time I moved into my apartment in June and this was back in April. I called several times and each person tht would answer would place me on hold for the longest time until I decided to hang up and call again. It was told to me that it would arrive a week from they said and when I called during that they switched and said it’s not in and again assured me it would be in the next week. Then ultimately the last two said it would be in by the end of this week only to find out that it would not be delivered until the end of the month. I will be out tod town during the time of delivery but insisted that the furniture would be sent back to the warehouse until I return. Lastly, I called to cancel and the representative stated it would be a 10% charge for furniture I never received. Find another reliable furniture company. I will never recommend and this was my first and last experience.
The absolute worst service ever. I waited 3 months for my furniture which is still not here and then they said another 3 weeks when they do get it. I canceled tho whole order. I will never go here again
If could give this store/company minus 5 ⭐ I would!! I ordered 2 chest dressers on January 24th I was told I should have my furniture by the end of March. April, May, June no dressers. I made several calls the customer service it's just bad 👎. Even went to the store in Columbia MD witch is a 30 min drive for me got the run around... Went to the store again today 6/3/21 still no delivery date? Got my money back!!! Do not buy anything from this store/company !!!😡 negative 5 ⭐s......
Don’t buy from here. Sales associates sell you useless warranties and when your furniture breaks they tell you there’s nothing they can do. Bought a $1000 bed that’s broken in 2 years. Proceed with Caution!!!!
I make the order and I way more than 3 1/2 and wend I buy the Manajer talk me 4 o 6 weeks for the delivery and I agree because is normal time but now is bad I don’t buy more on hire
large verity of furniture to choose from
I have gotten furnature from Ashley before without problems but I recommended to my father to buy from them and it has been a disaster. He bought all new furniture from them for his new condo. His chairs for his kitchen and night stand have not come in. We agreed that we would pick up these items and have had the date changed 3 time when I call they say we are still with in the 12 weeks. This is ridiculous for the money that was spent. I will not recommend this store again!
Busy place memorial day sale. Good folks. Nice furniture.
WORST CUSTOMER SERVICE!!!!!. I bought my bedroom set from this store and was told that it will be delivered with in 8-12 weeks but It is never delivered. I have called their store number many times and and guess what? they would give me different dates using Covid-19 as an excuse. Very unprofessional customer service. They will always lie, even make up things. NEVER BUY FROM THIS STORE. Or you will REGRET!!!!😒😒😒
One word- horrible. Been waiting over 6 months for my furniture.
They have taking over 6 months to deliver and lie every week to me say I should get it next week. They stopped picking up the phone to check on orders. I drove up there yesterday just to be greeted by a rude sales person. Who told me I have to call to check if it was received and he would not follow up with me. There customers service SUCK
(Translated by Google) The bed that you sell here doesn't work for two months I bought one already the first week the base was already broken and to this day I'm still waiting for the repair the bed I bought cost me $ 1450 and so that it would not work (Original) No sirve la cama que vende aquí ase dos mese compre una ya ala primera semana ya se avía quebrado la base y asta el día de ahora sigo esperando por la reparación la cama que compre me costo $1450 y para que no sirviera
I have been a customer with other stores over the years but this is my first and last experience with the franchise. Store # 6100 at Dobbins Road, Laurel has horrible customer service. The store seems to be ran by teenagers, the manager Timothy Mose is very disrespectful and totally clueless about customer service. I waited 35 minutes pass my appointment time for a deliver and missed a very important doctor’s appointment for my kids and all he said was “hey things happen”. I wouldn’t recommend that particular store to anyone. I asked for the corporate number and they gave me the wrong number as well. Since they have zero regard for customers then I won’t be doing business with them anymore. If I hear from anyone regarding this incident I will be surprised too because even when I tried to follow up about my delivery three times prior they never called back to give an update.
Nice and professional employees & nice good quality furniture
I wish I had read reviews before shopping here. I too would give this Ashely furniture store 0/10 stars. The false advertising delivery dates and terrible customer service are absolutely unacceptable. I ordered a dining room table and chairs as well as an L-shaped couch on January 9th. I was told 8-12wks but it would almost certainly be delivered sooner. I understand that there are some manufacturing /delivery slow downs due to covid but it is UNACCEPTABLE TO LIE TO YOUR CUSTOMERS LIKE THIS, do not tell me it will be sooner than 8-12weeks unless you know for sure, do not tell me that because your daddy is part of the delivery service you can almost guarantee that it will be here before 8wks when it has been 15wks and I still have yet to be contacted by these people. I have pretty much had to call these people on a weekly basis to check on the status of my order because they have not once contacted me, even when they tell me "oh it should be in the warehouse by tomorrow and we'll give you a call." It has now been 15wks since I placed my order, which had an original predicted delivery date of 1st week of March. The dining room set is IN THE WAREHOUSE and they still will not deliver it because the L-shaped arm of the couch is not in yet, all I get when I call to request this is "I don't have permission to rapid delivery it to you and would have to send and email out for permission." Then send the email you lazy employee, I have been living without a dining room table for 15 weeks, the last piece of my couch is not due for another 2 weeks (likely more lies) and you won't deliver furniture I have already paid for and that is available?? Absolutely unacceptable. Never shopping at Ashely furniture again and I recommend that anyone thinking about purchasing furniture from here thinks twice before even walking in the store.
Horrible service. Worst store ever buy from Frederick Store if you have to shop at Ashley
Save your money. Don't waste your time. They have "sales" which is compensated with crazy mark up prices. They quote a delivery date and don't deliver for 2 months later. I ordered in November 2020. STILL WAITING. Managers are not helpful either. Don't say you weren't warned. Update Sept 2021: furniture has not yet been delivered. Filing a complaint with Maryland Better Business Bureau. Please look at Ashley's BBB score before buying.
I would seriously give them 0/10 stars. I knew my order would take 8-12 weeks but when it comes with damages, that is unacceptable. It came with damage that they visibly patched up but want to do a service call to fix furniture that I bought new that was clearly used. I asked for district manger, they claim they have none. No one wants to help. February 2021 and I have not heard back from anyone. I will never shop again from Ashley furniture. The quality was horrible and customer service is the same.
Seriously avoid them! You've been warned!
Terrible! Just like everyone else, I have been waiting on my order since December 2020. Everytime I call the store, I'm getting the run around. They tell me part of my order has arrived, but for some reason they are giving me a hard time on at least delivering the part that's available. I keep being told my order is coming next week; they are going to send emails to find out about a split delivery; or call back tomorrow. What a waste. Won't order from them ever again. Wish I could give their customer service no stars. They won't even let you speak to the manager.
DON’T BUY HERE! 24 WEEKS LATER AND STILL HAVEN'T GOTTEN FURNITURE WE ORDERED JN SEPT. 2020!!!!! Read all the recent reviews on here from people like us who have ordered and have yet to receive any Indication of when our furniture will ever arrive if and when that actually happens. We have had to go as far as to cancel items we originally wanted to swap out with what they had in stock because we needed furniture in our new home. EVEN THEN we got multiple different responses from multiple different managers on what was actually in stock and wasn’t and when it would arrive. COMPLETE AND UTTER MESS!! We have called multiple times to follow up on our order and have been given generic and unhelpful responses quoting 2 weeks but that has been happening since December. Additionally managers have been unhelpful and uncoordinated and unapologetic to our issues. Lastly customer service reps refuse now to allow us to talk with managers regarding our items and have billed us for furniture we have yet to receive. On top of all of this the delivery men who delivered parts of our order damaged our wood floors and walls while bringing in furniture and were extremely aggressive when confronted. We received damaged/stained furniture on top of all of this after weeks of waiting only to be told corporate ( who you can never get in touch with) has to approved refunds or discounts on issues related to your order and can only refund you when all items are delivered. HOW CONVENIENT!! We tried to file claims on our furniture only to send repeated email after email on our issue to go unanswered. The only way we have been able to get anything resolved is by going to the store and confronting managers and sales reps on the spot. But beware every time you go in or talk to someone you will hear a different answer. I wish I never ordered from here, it’s been a COMPLETE NIGHTMARE!!! HOW ARE YOU GOING TO SELL FURNITURE YOU DONT HAVE?!? STOP DECEIVING YOUR CUSTOMERS!! I won’t be surprised if they go out of business after all of this which they deserve for taking orders and billing customers for unreceived, and damaged items.
Peyton Toublin and TJ Mose and Laiba Treated us with excellent Customer service very respectful help us on the floor with the Furniture and always smile while during there job . Explain everything to us at Ashley Homestore we want to say thank you for you service. Eric C
NEVER AGAIN
Ordered a couch in Oct 2020. They said it would take 2 months. I said ok. Dec 2020 rolls around. Haven't heard anything. When I call the store in Columbia MD some guy answers the phone mumbling and I can barely understand what he's saying. He asks for my phone number to check my order. He says it's gonna be pushed back 4 more weeks. I say ok. Jan 2021- still no couch. But after trying to escalate thru CS, Facebook and Twitter a manager finally calls me back. They say it'll be end of Feb that I get my couch. Now it's March 2021. No couch. I just want to cancel and get a refund. I can barely get someone on the phone!!! A woman keeps picking up amd putting me on hold. I've called 3 times in the last 3 days and haven't gotten anywhere. Worst customer experience Eve. I would not recommend.
This is the fist time I had a REALLY BAD EXPERIENCE with This store, I bought an entertainment center along with 2 side tables since November 2020 in which I’m still waiting for them to be delivered, is almost March 2021 and nothing yet, every time I call they say we are still waiting for the 2 tablets so we can delivery to you, I’m going to have to get my money back, if they keep doing this, they are going to loose money and customers like me!!!... Bad costumer service Ashley HomeStore!!!!
Came to the store trying out couches after exhausting my options as I needed something specific. On my way out John helped me out and I must say took care of everything and found me exactly what I wanted for a long time. I’m not the person who writes reviews but this guy is absolutely fantastic. Highly recommend
Ordered our bedroom furniture September 20th as of today Feb 22nd still no furniture, have spoken to multiple reps and multiple managers. Delivery dates are clearly falsified, claims about covid preventing manufacturing is plain ridiculous at this point. Promised 8-12 week delivery and it’s now 5 months with no updates, no follow up calls from management. I’ve been lied to so many times on the phone, I can’t even count. I am a patient person who typically does not leave reviews, but this experience has been so horrible, I have to dissuade anyone from purchasing anything from this store.
WARNING! Do not purchase or believe any promises from this store. They are quick to make any deal with you but do not have access to product. The bedroom set we’ve waited for over 4 months for is still on display and being sold there, even though they have no way to obtain the product. Customer service is disorganized and trained to just tell you “two more weeks.” I’m pretty sure these locations will go out of business soon and are currently just running a ponzi-like scheme to evade the inevitable. They’re taking your money this month to pay operating costs and refund orders from prior months. Just beware. The whole experience was bad for us and we went into it with full understanding of the wait times due to covid. Unfortunately, with no communication from them and receiving the same recycled message when we would check-in, we’ve made the decision to cancel our order. Just hoping they actually have the cash available for a refund. Will not be at all surprised to learn “store credit” is the only thing available. Great, store credit to use on the variety of nothing you have to actually sell.
Love their furniture, but follow up customer service is horrible. I’ve left messages (plural) for the store manager and no call back, but I got calls back when I was buying. Delivery service is horrible and, in my opinion, untrained. Would like to leave a great review just can’t do it if they don’t value customers AFTER the sale by avoiding calls and addressing concerns.
Still waiting for our furniture we ordered back in September of 2020. Can’t get anyone to answer the phone. I will be visiting the location soon for an update but I doubt I’m shopping there again.
You should try finding somewhere else to buy your furniture. Their team lied to me about the delivery date and no customer service available to help. I placed my order on November 23rd, they tell me it will be 8 - 12 weeks. Fine, 10 weeks go by and I call the location to check in, they tell me to expect it third week of February. So today I call the location again and the phone rings for 5 minutes, no answer. I call the general info line and they tell me the order won&'t be delivered until MAY. A full 6 months after I placed my order. Not only did they flat out lie about when it will be delivered, no one ever reached out to me to let me know! If they had called me and said hey, so sorry, but your order has been delayed, I would be more understanding. But no one reached out.
Just wondering how this place is still in business!! I wish I would have came on to this website before purchasing my furniture from them. It seems like everyone&'s complaint is the same including mine. Ordered my furniture in November and it&'s now February and still waiting. When you call and speak with one of their customer service agent they really don&'t have a clue if or when you may receive your furniture. And sadly at this point they don&'t even bother to notify you the customer who has already paid your money after the time has exceed that the date or in this case weeks or month even has now change or been extended again for the 4th time. This will be my first and last time ever purchasing furniture from here.
First i will start with the positives. We ordered a full bedroom set from the Columbia store and the furniture that came was in good order for the most part and what wasn’t was replaced. THE BAD- the people that deliver the mattress for our second order are crooks. They damaged my mattress that we ordered a couple weeks after the furniture bringing it into my home and told me they would come back for it and replace it. They had me sign something saying that it was to confirm delivery and that they would replace the mattress. Whelp... i called the store to schedule a replacement and they said i signed something saying that i claimed responsibility for the damage. So the delivery people flat out LIED. Shame on me for not reading what i signed but they handed me a phone to sign with nothing on it. Lesson learned but i thought i could take someone at their word. After multiple phone calls to them I’m giving up and living with it but don’t make the same mistake and go somewhere that honors their word and had some semblance of customer service.
Terrible customer service! I called today to check the status of my order which was placed back in November and the 12 week mark is next week. I was told it is now looking to arrive the 2nd week of March and even that isn&'t guaranteed. I asked the gentleman was anyone going to call me and notify me of the delay and he had no clue and no idea. He told me they would call me to schedule delivery once it reached the warehouse which could be 2nd week of March or anytime between now and a year from now. Like what! What kind of customer service is that?? We paid in cash full and you have my money but I&'ve yet to receive the purchased item within the time frame I was quoted. Don&'t you think it would be better customer to have a manager call and notify customers of excessive delays and work to rectify the situation, rather than leave customers in the dark?? I mean you could offer a refund, have customers come look at alternatives that may come in sooner or already be in stock, or even offer some money back for the inconvenience of not receiving the purchased items within a reason time frame. Now we are supposed to keep waiting weeks on end until it arrives?? I&'m an expecting mother and would&'ve loved to have one less thing to worry about before my new baby arrives. Way to go Ashley&'s, excellent customer service!
Paid $3,500 cash for living room furniture that took 198 days to deliver.
I purchased a sectional couch back In June, and the delivery people scratched the hell out of my walls and messed up part of the couch. They took back one piece that was too big for another. We are in Mid august and still nothing. They keep delaying the new delivery date for the other love seat that is missing. They finally sent a repair man to come fix the damages the delivery guys made and after 50 plus days they came and said there is nothing they can do but order another piece. Now corporate store does not want me to return this sectional because i had it for so long. So now is my fault that they are taking forever to deliver the rest of the love seat and now a new piece has to be order because it was messed up by their people. I have to keep calling them about the scratches on my wall claim and they put you on hold for hours as if we enjoyed being on hold for that long until you can't wait anymore. I was so happy with the purchase but had no idea it was going to cost me a headache dealing with the store, corporate, and the poor customer service i have been getting. I want to return everything even if cost me a fee. I AM DONE WITH THIS STORE!!!! Update from 5 months ago. Finally got my full couch after 4 months. The damages they caused was never paid for. They said 100 dollars for the damage they caused and they can’t even send that. This places needs to be AVOIDED at all cost.
AWEFUL, purchased a couch 5 months ago, &"8-12 weeks&", still hasn&'t arrived. Have called multiple times to see an estimate time and each time it is a guessing game &"maybe next month&". That&'s ridiculous, don&'t give false information to the customers. It was &"back ordered&", how lovely thanks for letting me know... not! Never going there again.
First time visitor. Really big store with lots of little vinyettes. Each style of furniture set up in a small setting, that let's it shine. Many thanks to Marcus for his superb customer service.
Excellent service
Was pretty empty when I went, but still got help when I needed it.
Standard traditional furniture. Nothing innovative and not particularly friendly or helpful.
I have to say we had a good experience with Ashley’s. Bought a beautiful sofa and love seat. It was in stock and we made sure before purchasing as we needed something right away. We got our furniture within a week. Understanding the furniture is delayed due to covid but this is everywhere. This is not Ashley’s fault. The receptionist was super sweet. Don’t want to say her name wrong but I think it’s Kamari. If we need furniture in the future we will purchase from Ashley’s as they were upfront with what they had and didn’t.
Very very very bad customer service. I purchased a whole bedroom set and 2 desks for my kids ! They called and confirmed that they will deliver it before the end of September and didn’t hear from them till today. I called and after 2 hours trying to reach out they said they desks didn’t arrive and they SHOULD receive it by end of October and there’s nothing they can do ! They were very unprofessional, not respectful to their customer and they are selling you stuff that they can’t deliver ! Will NEVER buy anything from them ever again! Edited January 6, 2020 Don’t buy anything from them! They have back order on everything. they take your money and leave you waiting! I ordered a bedroom set and two desks from them august 6. They delivered the bedroom with missing accessories and since then I have been waiting for the desks .every time I call they give me a date and no one shows up or at least call. When I went to refund the desks they charged me after waiting 5 months . Worst customer service ever. Nothing in there is unique so find a place where they can treat their customer better and respect them.
We ordered a sectional in the beginning of September. It is now the end of December and it is. It expected to arrive until the end of January. Every time I call to get an update on delivery, the delivery date gets pushed back 3 weeks. We were quoted 8-12 weeks at the time of purchase being told that 12 weeks was the maximum we would wait due to covid. No sales associate or manager could Give us answers or help us with this late delivery issue. The service is terrible and I would strongly not recommend this store for ANY of your furniture needs. They will take your money and never send you your product.
HORRIBLE decision to purchase a sectional from this store. When purchasing we were guaranteed a 8-12 week timeline. This was with specific consideration to COVID and was made very clear when we ordered. We are currently at 17 weeks without the couch and no clear date for when it will arrive. Every time we call we are given a new date that it “will arrive”. This has happened 4 times since the 12 week mark when it was late. We went into the store to discuss a solution and the sales representatives were unapologetic and not helpful at all, even once mangers were brought in. They would not give us any additional information and refused to offer any compensation. Absolutely will never purchase another item with them again & I highly suggest that nobody else even considers them when shopping for furniture.
Good selection and sale prices.
Terrible Store! Sold us a discontinued item and never informed us. After ten weeks I had to call them to find out the status, they didn’t even bother to call or look into it. Oh and they gladly took our money when we first ordered it. We put in the order in Sept, and apparently the item was discontinued in July. Yet somehow the store had no idea the item was discontinued. Please tell me how you don’t know that your own item (Ashley couch) that you make, is discontinued. I had called around to find a floor model at the capitol heights store. The capitol heights store would not give them the love seat because it was discontinued and would only sell as a set. Took about 5 calls to the Columbia store to actually get a response and talk to a manager. Absolutely terrible customer service. We will not be shopping with Ashley again due to this. After calling numerous times and not getting a response we cancelled our order. They wanted me to come in to cancel the order.
I made a big order from Ashley on December 9 2020. They gave me an 8-12 week window for delivery, which is today but I have no received half my order. Every time I call, I am connected to people who do not speak proper English, and can not carry q conversation on the phone. My had board came with a big crack on the leg, making it unsafe for me to use, but after failing to receive a reply from customer service for over a month, I finally got someone else on the phone who understood the issue and said they would be in touch. It has been over a week since then and I have not had a response, and when I called, they said customer service did not see the damage, and are refusing my exchange. If I try to cancel my order now, they are asking a 10% RESTOCK FEE FOR ITEMS THEY DO NOT HAVE IN STOCK. Find the Ashley item you like, and go to offerup, where they have all Ashley products for much cheaper and without the terrible customer service.
Hopeless place. There is no professionalism, no attempt to keep their word, no follow-ups. A lot of mis-leading information, false claims and discordant responses. We purchased stuff over 3 months ago and were told a delivery time in early nov. it is now early December and all we still get is "the stuff is here, waiting to be scanned" but when you call next day "the stuff is not here yet". We were told back in noV that some of the stuff is here BUT they cannot do a split delivery until 3 months after the order. however, now 3 months later, no signs of split delivery -- completely ridiculous and no substance in any word they say. Would strongly suggest against purchasing from here if you want to maintain your sanity.
Has not been a good experience honestly. I've had to deal with 2 sales people. The first order the sectional opposite of the way I wanted, and with the layout of my apartment, needed. The next day I get a call about correcting, but they have now discontinued the sectional, so I must choose a different design. I did not find any that would fit the dimensions I needed, had the layout I needed, or made me feel excited about the $800 I already have paid. No refunds, store credit only.
I ordered a sofa on September 1st 2020. We were told that the delivery times will be longer, 8-12 weeks, due to COVID. I understand longer delivery intervals, but I'm currently in week 13, with no date as to when my sofa will be delivered. I've called the past three weeks for an update, to be told the piece would be in Monday and a call would be placed Wednesday to schedule delivery. At this point, the store employees answering with this line are liars. Today, the phone lines were down so I called corporate support, to only be told that the store has to provide the updates. A nationwide company doesn't have a centralized customer support team to provide simple updates. I've asked for an escalation point, and they can't provide that either. I have also sent an email to the support email, and have received no response. The moral of this review is that this company is extremely disorganized, and is unable to meet their contacted commitments.
Not great service.
The sales people are very nice but you will never receive your furniture... they will call you and tell you it should be in stock in two weeks and then they will not call you again. I ended up cancelling my order and buying a love sac (which arrived to my place in less than 2 weeks). Also when you cancel your order they will charge you for 10% of your order.. moral of the story, do not order from here.
Everything was 65% off but once you figure the discount it was priced where it should have been to start with. The sales associate greeted us never gave us his name then immediately ran off telling us to find him if we need help. When we needed help I found him he said he would be right back and took forever yo return.
I bought the sofa at here in 8/16/2020, but I have been getting until now 11/21/2020. they told me that this sofa will come to me in 6~12 weeks, but they broke this promise without any notice. So, I called this branch, they still didn't know when this sofa will come to me. Collectively, I am just waiting for this sofa without any information, notice, arriving date. it is so terrible. If I had known this happen, I wouldn't have bought it . I will never buy any furniture here again. I want you consumers who want to buy here to know this information, so I hope you don't go through such terrible things.
It would be a zero but O do not have that option. Worst place ever. Customer service is the worst. I bought a bedroom set at the beginning of August and nothing yet. Every time I call they tell me different things. I will never ever buy something at Ashley Furniture. Their w is COVID but why Bobs Furniture delivers everything on time then. Once again, this is the worst place ever. Do not spend your money here. Go somewhere else.
Nice
People were friendly, and helpful. Scotia was a great help, nice attitude and easy to work with.
Very nice...ask for Will he will definitely hook you up.
If zero (0) was an option, it would be zero (0). Do not buy furniture from this SH
Friendly -but not pushy- sales professionals! John was very helpful and funny.
I am in the process of furnishing my new home and I thought I would take a look. I actually saw a set of couches I loved and although it was a bit more expensive than I wanted, I was ready to buy it... Little did I know that the people that work in this store do not want to sell furniture. I was in there for more than 15 minutes and several of them walked by me, not one didn't even acknowledge my existence. I even looked a couple of them directly in the eye. Nothing. Not even a "Hello." Maybe I am invisible. Good to know.
This is the worst place we have ever dealt with. I have never had such a bad customer experience anywhere else. When we went over to the store in Columbia to buy furniture for our new house, we were told that the furniture would be delivered within 2-6 weeks. This was also printed on the receipt that we signed. Now, 2 months later, we are still waiting for our furniture. Every time we call them, they make false promises to us about the delivery date, and then keep pushing it. Apparently somebody hand wrote &"8-12 weeks&" on our receipt, and now they are holding us against that. We are now living in our new house for 2 months without a dining table and couch, thanks to the incompetent people that run this place. Don&'t ever trust sales associates here! They will dupe you!
This is the worst place we have ever dealt with. I have never had such a bad customer experience anywhere else. When we went over to the store in Columbia to buy furniture for our new house, we were told that the furniture would be delivered within 2-6 weeks. This was also printed on the receipt that we signed. Now, 2 months later, we are still waiting for our furniture. Every time we call them, they make false promises to us about the delivery date, and then keep pushing it. Apparently somebody hand wrote “8-12 weeks” on our receipt, and now they are holding us against that. We are now living in our new house for 2 months without a dining table and couch, thanks to the incompetent people that run this place. Don’t ever trust sales associates here! They will dupe you!
Beautiful array of furniture to choose for the home
Very very very bad customer service. I purchased a whole bedroom set and 2 desks for my kids ! They called and confirmed that they will deliver it before the end of September and didn’t hear from them till today. I called and after 2 hours trying to reach out they said the desks didn’t arrive and they SHOULD receive it by end of October and there’s nothing they can do ! They were very unprofessional, not respectful to their customers and they are selling you stuff that they can’t deliver ! Will NEVER buy anything from them ever again! Be careful as in the contract they have wider range and the sales person convinced me that this is only paper work but they will confirm the date of the delivery ( fraud ) once they receive the order and check the stock! I was about to buy from a different store and the delivery date supposed to be October 2nd So I went with Ashly! Very bad experience!
Lots of nice contemporary & traditional furniture
Went to purchase a sofa from the Outlet side of the store. Found a nice reasonable sofa. I have my own van and said can I pick it up today. Sales person said its a stock item and I would have to drive 50 minutes away to Brandywine facility to get it myself. I said what if you deliver it to this store and I pick it up later he said nope. Then I asked what if bought from the other side with free delivery and he said i would have to purchase $1,999 worth of further that. What dumb snotty nose executive thought of this process. Why sell it if a customer cant get it without driving for miles and miles.
The employees were very helpful. The only problem I had was the tacky furniture. It felt like I was sitting on dead animal skin at the trump mansion waiting for Putin.
Horrible customer service. Just got off the phone with Roni and my experience with this company and store has ensured that I will never ever shop at this store again in life. At the end of July I purchased a full bedroom set via cash. Paid for and was told 6 weeks at most for my delivery. Patiently I waited and gave a call to the store to confirm my second week of September delivery date which I&'d been told. Today, September 11,2020 I called because this is the second week of September and I&'d still not received an update regarding my delivery. I was told we are possibly looking at the third week of October. What concerns me and what I mentioned to Roni was that it&'s not that the delivery time has now been almost doubled from July 28-Oct 22 (from the 6 week time frame to 12 weeks) that I was quoted. You have my money and instead of calling to update me during the week and saying &"Sorry for the inconvience the order that we stated would be arriving this week was held up and we have a different date...&" I have to call you on the last day of the week to say .. &"hello, I&'m inquiring about the order you stated would be here this week&" ..No accountability, no sorry just I&'ll give you the number to corporate. Customer service is important. I understand that CO-vid has impacted shipping etc... but a phone call is free. Sorry for the inconvenience is free. Making your customers feel valued is free. You have my money and so now you no longer need to follow up or follow through? That&'s how you lose people who intentionally spent money during a time that people have been stretched thin to ensure stores like this are supported.I will not ever return and maybe one day I&'ll get my furniture. Horrible experience.
Sales Manager Gary was knowledgeable and easy to talk to.
Not like they use to be. Tried to fool folks with sale. All they did was mark furniture way up then advertised @ 50% off. Price still well above even markdown price. They REALLY expect folks to fall for this OLD trick!
Waleed was fantastic. He was prompt, professional and extremely helpful. He helped us get the furniture we wanted and even ordered lamps for us as well. I highly recommend this store and him as a salesperson.
Horrible customer service.. Staff are not enforcing the store rule that requires customers to wear masks.
Purchased a couch and love seat in mid June, with an estimated delivery range of 2-6 weeks. At the time of sale the salesperson mentioned the item was back ordered but would still likely fit in the 2-6 week window. I understood that shipping times are taking longer due to COVID delays, but this was never mentioned by any staff. Calling multiple times to inquire about the status of our order is met with answers like "hopefully getting the warehouse soon" and "should be at the warehouse on the next shipment", and my favorite "looks like it will be here today" (it wasn't delivered). The lack of clear communication has been extremely frustrating and is bringing me closer every week to cancelling the order altogether.
We recently purchased furniture from the Columbia store in Maryland and had it delivered on the 1st. We ordered 3 pieces and unfortunately one won’t fit so my spouse and I called to ask if we could return one piece being that it doesn’t fit and that we were willing to pay the 30% restock fee being that we actually thought it would fit in our new home. The sales manager Gary was very sharp and rude while assisting me on the phone and kept cutting me off during conversation while I spoke. They said they don’t except returns after 72 hours and that it states that on the back of the paperwork. The furniture has never been used or sat on and still has the tags attached. Also, I received different information as to who “approves” the return from customer service and the store. I’ve read the back of the sales terms and rules and it reads “This seventy-two (72) hour window does not apply if the customer has picked up their merchandise or scheduled a delivery. In that case, the invoice will be treated as a return, and provisions of section 1.a will apply.” 1.a states “Returns: Once an invoice has been scheduled for delivery, the invoice items have been transferred from the warehouse to a store for pick up or the customer has taken possession of the merchandise, all approved returns will be charged a 30% restocking fee. A restocking fee will be charged for all returns, including returns due to a customers change in preference of color, size, if it does not fit, or any other reason. There will be no refund of a pick up or delivery fee. After deducting the restocking fee and delivery fee, the customer shall be entitled to store credit for the remaining balance of the purchase price.” So as the customer, when reading the terms it doesn’t specifically state I only have a 72 hour period for a return an item, it says with approval a restocking fee with be charged. No one from Ashley’s is willing to approve the return of the one item and no I don’t want cancel my entire order, it’s just one sofa doesn’t fit and is sitting in the middle of my new home. No one specially stated that we ONLY HAVE 72 hours to return/exchange or cancel our order when we made our purchase otherwise we would’ve went elsewhere. The custom service for Ashley’s Furniture in this region is very poor, and when I asked to speak with the district manager to help assist me with my issue Gary did not want to give me any information on how to contact them and stated he was on vacation and wouldn’t get back to me for a week on the matter. At this point my spouse and I will never purchase from Ashley’s Furniture because of this very matter. Our very first furniture purchase while my husband was active duty was from Ashley’s and we had great service in Texas. So to the district manager Douglas Gimza I hope your stores tell the customers before they make a purchase that they ONLY have 72 hours to return, exchange, cancel any orders from Ashley’s no Exceptions or approvals even if the item does not fit
DO NOT PURCHASE FROM ASHLEY HOMESTORE!!! I agree with another reviewer, it is nothing but a scam! I visited the store, looking for a medium gray couch and came across this one. The promise delivery time was 2 to 6 weeks, and it did not arrive, nor did I receive an update on the sixth week. I had to call in every other week to update myself on the delivery, considering their delivery tool online has had a “glitch” (as a representative called it) all six weeks of my purchase. The store never provided a courtesy call or email to update me on something I purchased nearly 2 months prior. I made my purchase on June 18, and the anticipated delivery date kept being delayed. Every time I called, they were ambiguous with their response saying late July, no specific date, until I demanded a date and they told me August 15. They had been waiting for a chaise to be built, and never updated me once! Why would a company sell a couch that is out of stock? Complete greed for a sale. By the sixth week I requested to have what was available delivered to me to show for my purchase I made two months ago, and they said I would have to return it the same day if I was not content. I thought that it was unfair to give me two minutes to decide if a couch was the right fit, especially if the fault is on their end. I received the couch, which arrived with disproportionate pillows and stiff padding (complete opposite of what was felt and seen at the store). The store also promised three pillows would arrive with it, and I received zero. I tried returning it the same day and there was a language barrier with the delivery men who refused to take back the couch and told me to call Ashley for a refund. I called the store and was unable to reach them for two days. By the second day, they said I would have to call the warehouse, and they would contact them on their end. I called the warehouse on the third day, considering they were closed over the weekend, and they promised me a returned call, never got back to me. Upon calling the store, they said I would have to pay a $100 return fee that same day, in store, and I would only be refunded via store credit, completely going against the store policy reviewed with me in store (free returns within 72 hours of delivery). I thought it was absurd considering all that I have gone through with their delivery and product. All of this to say, I am completely disappointed in Ashley Furniture, especially after ignoring the horrible reviews I saw prior. Now I am stuck with a couch that I hate, with no options to return it.
My husband and I were pleased on our first visit on July 15 with the customer service we received from Muhammad Zeeshan. He was helpful with measurements, knowledgeable with sales and promotions. We will definitely return for our next purchase.
Never come here! Its a scam! Nothing has a price on it, everything has an "old" price and you have to find a sales person, when they aren't too busy talking to each other, to get you a price. I asked how much a couch set was. I was stalled 5 minutes! For a price! She said she had to find the right adapter to plug in the couch so she could get a price. Never EVER going back which is sad because 10yrs ago i went to Ashley and got what I have now.
Never come here! Its a scam! Nothing has a price on it, everything has an &"old&" price and you have to find a sales person, when they aren&'t too busy talking to each other, to get you a price. I asked how much a couch set was. I was stalled 5 minutes! For a price! She said she had to find the right adapter to plug in the couch so she could get a price. Never EVER going back which is sad because 10yrs ago i went to Ashley and got what I have now.
What horrible customer service. Have now come to deliver a table 3x that has been damaged each time. Came for the third time today with a damaged item. Don’t waste your time or money. Quality is poor. Have a bed that they sent damaged and they have yet to look at it or attempt to fix. Impossible to speak to anyone who can help over the phone. So upsetting.
I visit Ashley Furniture Store in Columbia and everyone was very nice. Russia assist me with the service I needed and she was excellent! Russia thank you for your patience and kindness as well as assisting me with ordering my furniture. After receiving my furniture a few months later I notice that the delivery person not complete putting my cocktail table together. I called and report the issue I was told I damaged the table and they're not going to assist me. After receiving the money I paid in full this is the service I get?? I only ask for someone to come out and finish what he did not finish. Poor customer service after the fact. Very nice prior to purchasing but after they get your money. Forget it
Walked in looking for something specific and the associate Marilaine could take us straight to what we asked for. We also had checked out the outlet and clearance side and found the perfect piece. I believe the guys name was CJ that helped take it to our car! Awesome service.
This store location will not address my grievance with poor service on furniture delivery and will not resolve matter . Their delivery personnel dirtied up my sectional by removing the plastic wrapping and sitting my furniture on the ground before attempting to bring the item into my home. Delivery guys seemed in a hurry and lacked professional skills with bringing my sectional up the stairs. I paid a furniture delivery fee, and the service was not fully executed. I had to instruct the delivery men to screw the legs on the chair, after they attempted to hand me the chair legs. They also didn&'t give me a copy of the delivery slip. I am unable to use my sectional. I&'ve contacted Ashley Furniture 3 times, both to the store and to customer service. I have not received a response to this matter. I will send complaint to corporate office to address this issue.
After speaking with a manager, they were to deliver a new table and bench today. They delivery guys came and surprise, surprise!! There were nicks in the edges of the table and a crack. Needless to say, i am waiting for a response to this one.
This place is sleazy and cares only about getting your money. Also, I would not step foot in this store again because employees are intimidated into working when they are sick and threatened with termination if they won&'t. So, if you don&'t value your life or the health of your family, by all means shop here. The delivery people are the absolute worst. If by some chance your furniture arrives to the warehouse unbroken, there&'s a pretty good chance they will break it. The management are crooks and pathological liars. The last reviewer doesn&'t understand why there are so many bad reviews. She has only dealt with the salespeople so far and they are on commission only. If they don&'t meet an outrageous quota they will be fired. So yes they can be sweet, sweet, sweet to get your money.
I’m so many ways.. ASHLEY FURNITURE IS A RIP OFF AND A COMPLETE DISASTER! Don’t bother using coupons here. They don’t accept them. Furniture is expensive!!! Not worth your time! The associates had a smirk on their faces when I told them that Ashley furniture is terrible.
If I could give 0 stars I would! PLEASE DO NOT GIVE THEM YOUR MONEY I ordered furniture in May and still haven&'t received furniture in July! They told me 2-6 weeks not almost 3 months.They kept pushing the dates back WITHOUT GIVING US NOTICE!!! I had to call several times and nobody had any remorse or gave us any compensation. They customer service is terrible and I will be getting a refund and taking my business elsewhere. TERRIBLE
Today we went into Ashley HomeStore to look at furniture. We were greeted by a sales associate not wearing his mask properly. His nose and half of his mouth was exposed. As I looked around I saw 3 other employees standing in a circle having a conversation, one employee had his mask around his chin with his nose and mouth completely exposed. My family and I immediately turned around and walked out. Please teach your employees how to wear a mask appropriately.
Big furniture
The sales experience was very positive. We initially spoke to a newer sales person(could tell he was new) and the manager TJ helped out. We found what we needed and even came back to purchase a mattress. We delayed our delivery because of Covid and finally delivered in May. The delivery guys were rude and messy. My girlfriend asked them to take the mirror off the dresser and they told her no, she should have told them before they put it on. They left the house and driveway a mess. I sat down at our new table and noticed the liquid in my glass was slanted. I looked at the table and the table was not level. I put a level on the table and it clearly was not level(picture attached). I called service department and they indicated they would send a tech. Almost a month later they schedule and tech comes out(likely due to Covid). The tech looks at the table and says there is clearly a defect in the table and the bench is cracked and they would replace both. There was nothing they could do today. I asked how long would it take and he said around a week. A week later(today) we get a call saying that our floor is not level and they would not replace it. Are you kidding me???? I showed the tech with a level that the floor was level. I was supposed to get a call from a manager, didn't happen!! TJ who helped us during the sales process said I would have an answer today, didn't happen!!! I will never buy anything from them again. We bought almost 10k worth of furniture and can barely use the table. If I could give 0 stars I would. This company cares nothing about you after the sale. Don't waste your time or money!!!
The sales experience was very positive. We initially spoke to a newer sales person(could tell he was new) and the manager TJ helped out. We found what we needed and even came back to purchase a mattress. We delayed our delivery because of Covid and finally delivered in May. The delivery guys were rude and messy. My girlfriend asked them to take the mirror off the dresser and they told her no, she should have told them before they put it on. They left the house and driveway a mess. I sat down at our new table and noticed the liquid in my glass was slanted. I looked at the table and the table was not level. I put a level on the table and it clearly was not level(picture attached). I called service department and they indicated they would send a tech. Almost a month later they schedule and tech comes out(likely due to Covid). The tech looks at the table and says there is clearly a defect in the table and the bench is cracked and they would replace both. There was nothing they could do today. I asked how long would it take and he said around a week. A week later(today) we get a call saying that our floor is not level and they would not replace it. Are you kidding me???? I showed the tech with a level that the floor was level. I was supposed to get a call from a manager, didn't happen!! TJ who helped us during the sales process said I would have an answer today, didn't happen!!! I will never buy anything from them again. We bought almost 10k worth of furniture and can barely use the table. If I could give 0 stars I would. This company cares nothing about you after the sale. Don't waste your time or money!!!
I had an amazing experience working Marilaine finding the perfect sectional! She is the best and I want to use her for my future purchases!
The sales experience was very positive. We initially spoke to a newer sales person(could tell he was new) and the manager TJ helped out. We found what we needed and even came back to purchase a mattress. We delayed our delivery because of Covid and finally delivered in May. The delivery guys were rude and messy. My girlfriend asked them to take the mirror off the dresser and they told her no, she should have told them before they put it on. They left the house and driveway a mess. I sat down at our new table and noticed the liquid in my glass was slanted. I looked at the table and the table was not level. I put a level on the table and it clearly was not level(picture attached). I called service department and they indicated they would send a tech. Almost a month later they schedule and tech comes out(likely due to Covid). The tech looks at the table and says there is clearly a defect in the table and the bench is cracked and they would replace both. There was nothing they could do today. I asked how long would it take and he said around a week. A week later(today) we get a call saying that our floor is not level and they would not replace it. Are you kidding me???? I showed the tech with a level that the floor was level. I was supposed to get a call from a manager, didn't happen!! TJ who helped us during the sales process said I would have an answer today, didn't happen!!! I will never buy anything from them again. We bought almost 10k worth of furniture and can barely use the table. If I could give 0 stars I would. This company cares nothing about you after the sale. Don't waste your time or money!!!
Beware do not by from this store 6 months no furniture or refund!!!
I would NOT patronize this store!! Their staff is worthless and have no clue with regards to customer service. Ordered furniture paid deposit in late February never received the furniture fighting for two months for my refund. Still no refund gotta what ANOTHER 21 days. To HELL with Ashley Furniture. My check was cashed in less than 24 hours. Do not waste your time find another store. Just think I was excited that they came into the area what a WASTE 😡😡😡
Service sucks
Great customer service in the Columbia location. My husband and I went to look for a couch and a loveseat, we got what we need and we are looking forward to the delivery . Good buy and absolutely good prices compared to the others furniture stores. Thanks for the excellent service, to Eric the salesman he really knows his job and thank you to the person behind the desk, Dan. We definitely coming back!
Nice atmosphere but customer service was not great at all. We were in the store for sometime and weren't greeted nor did anyone ask if we needed help. We found what we wanted to buy and had to go find someone to assist us. We didn't even get greeted when we came in the door. I will say at check out T.J. was a big help....I feel like the commission should go to him and not the individual that partially helped us. But if we really didn't need the particular piece that we wanted in the outlet section we wouldn't have purchased there.
Marilaine WAS ABSOLUTELY THE BEST!!!!! :)
Marilaine wonderful sales person
We were very happy with the service at this location. Mailaine was professional, knowledgeable, patient and very helpful.I highly recommend this location and working with Mailaine.
Paula was an absolute delight to work with and made our furniture purchase so easy
Tj and Eric are great sale people that put alot into their customers!
Our sales associate Muhammad Zeeshan was extremely courteous, patient and responsive throughout the entire purchase.
I&'m amazed at how many negative reviews are on here, I had a fantastic experience! I was greeted promptly, had 3 different salespeople offer to assist me, and the checkout process was handled quickly and efficiently. They are more than willing to work with you on pricing, and there are all sorts of perks that come with the protection plan. I bought a loveseat today, and if there&'s room in my apartment, I&'ll be back for the matching recliner!
Managers themselves are the only weak point at this location. Pathetic post-sale experience. I think I was a big ticket customer (around ten grands worth of purchase) but the treatment from managers about certain agreed logistics is completely out of this world, being made to feel like a begger..L.O.L.
We looked at two basic patio chairs in the clearance section. The sales girl went to get a price from the manager. We waited 15 minutes she ran to us gleefully with a price of $895.00. We were shocked and went to Lowe's and purchased the same exact chairs for $39.99 each.
Thank you Marilaine for helping us pick out our new bed and mattress. Thank you Rani for helping throughout the checkout process. Can’t wait for our furniture to be delivered!!
Better off ordering online, they will sell u a high DREAM, saying they will do this or that and won't. Its good to look around and get items and look it up online not from that store... Saved money online.
oh Man ,the VERY BEST SERVICE EVER,EXCELLENT JOB,TY T.J.& D.J.
Excellent Customer Service Experience from Marilaine and Rani.
The service was wonderful, however the furniture is poor quality. Our couch began to break & sag only 5 months after we purchased it, with very normal use (no jumping, rough housing, etc). Perhaps it's just a fluke, but I've never had furniture that doesnt last even 6 months. Just very disappointed in quality.
Waleed and Dante was awesome. Found what I wanted and they gave me a great deal. Customer service was on point
My wife and I spent about 4 hours here shopping for a whole list of furniture and were helped by Dante Waul every step of the way. He was helpful, knowledgeable, candid, and didn't pressure us throughout the process or hover around too much. Actually everyone at the store was very helpful. The furniture we bought looks great and is good quality.
On behalf of my last review. While waiting for your salesman (Kevin) to go over numbers with the sales manager. (TJ) My girlfriend and I had the pleasure of standing next to your front desk employees who were cursing and highly unprofessional while we were standing directly in front of them. If anyone is wondering why you're spending 30+ minutes on hold, it's because these ladies are ignoring phone calls.
This was by far the worst sales experience I've EVER had! I will break the sales experience down into 4 parts: Shopping, Negotiation, Agreement/Final Sale, Pick-Up Shopping: We expected to be followed around the store while shopping so when our salesman did so, we were not bothered. Very informative, agreed with everything we said, and eagerly pursued the sale. My girlfriend and I eventually picked out a (Remember this) Sectional, Loveseat, Coffee table and two end tables. Fine. Negotiation: It's a furniture store.. Of course they'll give %60+ off.. So, after the cringeworthy/cliche haggling took place, we walked into the finance office and myself and the salesman proceeded confirm the numbers and items. Agreement/Final Sale: The salesman pointed out that everything listed was what my girlfriend and I asked for (THE SECTIONAL, LOVESEAT, COFFEE TABLE AND TWO END TABLES) We opted for no delivery and told my salesman I would pick everything up. HERE IS WHERE THE FUN BEGINS! The salesman gave us a round about date for pick up and told us to remain flexible a day before and after the projected pick-up date. Fine. Delivery: I received a call from an EXTREMELY RUDE woman a couple days before the projected pick-up date, letting me know that my furniture would arrive on the date my salesman had stated. I confirmed that I would be able to pick up the furniture around 7PM. She replied with. "Yeah, I ain't care when you come". Great! THE DAY OF PICK UP, I called to confirm pick-up and Ashley's receiving department once again confirmed that my furniture would be available for pick-up. Great! ....GUESS WHAT! The furniture was NO WHERE NEAR Columbia, MD! The horrible customer service convinced me to call back A THIRD TIME to confirm with a manager. Good thing I had already rented a truck at that point! The manager eventually stated that I am about two weeks away from receiving my furniture...Good thing my girlfriend and I moved all of the existing furniture out of the living area already! The next two weeks was a further extension of horrible customer service and confusing follow-up calls.... Finally.. The furniture arrived. The sales staff helped me load the truck because Ashley's warehouse closed at 6PM, apparently. No surprise there. Our salesman confirmed that every piece of furniture was there and had me sign off on the pick-up sheet. No surprise, the furniture came dissembled and wrapped so I took the salesman's word for what was there. I get home, unpack the furniture and NO LOVESEAT. My girlfriend and I review the order and confirm that our order in fact says we bought a loveseat. It does. After going back to the store, we come to find out that a part of the sectional is called "loveseat" in Ashley's system and the loveseat we asked for was NOT EVEN PART OF THE EQUATION. It is highly unlikely that the salesman did not know what he was doing. Ashley was not able to rectify the problem. This experience was unreal and needs to be addressed. Salesman-Kevin
The person that helped me today was Zee. He went above and beyond to help me find the perfect dining set. Zee even carried chairs across the showroom to match another table for me. He took his time and was very patient. If you are thinking about going to Ashley Furniture in Columbia don’t hesitate they have the best customer service ever. I have been to other Ashley Furniture stores and this one was effortless. Zee made this experience the best ever. Thank you so much😃
It was an amazing experience buying furniture at that store! Matt was extremely helpful with me and and my furniture. He was extremely kind and professional. At checkout, she was very polite towards me and was helpful. I got my order on time and i loved it all! Definitely recommend this store for buying furniture!
The Sales manager Dante Waul was great in assisting me with my purchase. He went well and above his job in ensuring customer satisfaction. I'd definitely recommend visiting this location for all your furniture needs!
I went shopping for furniture in the Columbia location and let me tell you the Sales Associate Matt was awesome . He made me feel welcome, helped me pick out gorgeous furniture, got me great deals and also a quick delivery date. Let me not for get Laiba the Customer Service Representative who was wonderful and the Store Manager was greatttt! I had a wonderful experience and will never turn to another furniture store from here on out! Thank you guys for everything!
If you are looking to purchase more than 1 piece of furniture, I would suggest you look elsewhere. My wife and I purchased a new bedroom set to have for our first home that we bought and were so excited. However, our excitement soon turned to frustration after multiple occasions of over-promising and under-delivering. The bedroom set that we purchased was not, in its entirety, available at their warehouse location. This was unknown to us at the time we made our purchase. We had called in several times after our purchase to get an update on whether or not all the pieces had been scanned yet, but each time we were told they were not. I made it a point to ask each representative that I spoke with to please note that I really needed the furniture to be delivered by a specific date and each time was told they would add that to my ticket (their name for your file). The span of time from when we purchased the furniture to the actual date they had everything in stock was 24 days (purchased 10/19, told it was available on 11/12). I never would have thought this would take so long. Upon being notified that our furniture was ready to be delivered, we were then told that they could not deliver on the day that we needed. This is despite the multiple "notes" added to my ticket about needing the furniture by a specific date. The representative assured me they would email their corporate office to see if any arrangements could be made which I though (past tense) was a nice gesture. The representative told me that they would give me a call in the morning with an update. This brings us to today. I received no call back in the morning so I decided I would go ahead and call in myself. The representative I spoke with was a different one from the previous night so I explained my situation. They then shared the fun fact that I had no notes in my ticket and that she has no record of any emails being sent to corporate. I asked to speak to manager since this is totally unacceptable. Its one thing for there to be back end delays, and another thing when the store employees tell you they are advocating for you only to find out that nothing happened. The manager pretty much hid behind the corporate shield and blamed away his problems on everyone else. Then, after concluding that no one there was ever going to help me, I asked to just please schedule the next possible date so that I can be done with Ashley. This is the cherry on top, After 19 minutes, the hold music stopped playing and the automated message asked me to leave a voicemail! Total lack of customer service. I would not suggest you shop here and would caution you to ask about the item availability before you purchase. Update 1/14/2020: I finally received all my furniture on December 27. Two months after purchasing. However back in mid November when we first had our coffee table delivered and assembled, the assemblers broke my coffee table after over tightening the screws. I have placed a repair order which has been pending since a couple days after it was delivered. I call and call to ask about it and each time they say no one has picked it up yet. It’s been so long Ashley’s had the audacity to call me to ask me if I still wanted to pursue the claim! No duh! Fix my table Ashley’s!! I bought two couches from Bobs right down the road from this place and it was a breeze. No hassle, no BS, no nothing. I got what I paid for and it was all delivered timely without any inventory or warehouse delays. The difference is night and day. Go to Bobs instead! Update 2/28/2020: I still have not received my replacement parts for my broken furniture. When I last posted, they said it would be delivered on Feb 24. Now, they wont have it to me until March 20th! So what this says is that unless you have 5+ months to spend time and energy on dealing with a furniture company, do not under any circumstances shop at Ashleys! Update 3/11/2020: I submitted a BBB complaint about this store and not surprisingly, they failed to provide any written response. No surprise that they have an F rating.
Amazing customer service!
Rush and Dante helped us out a lot! We’re able to get us in and out. Offered a protection plan if we wanted. Declined. Great place and not too pressuring.
Great service! Rusha and Dante were super helpful and got us what we needed.
They have a very wide selection of furniture and the employees are helpful. Marilaine was especially helpful and friendly. I would recommend this location.
My wife and I walked in looking for a living room set and we were blown away by the help of the staff at the Columbia location. Our sales associate, Matt was extremely patient and informative. The sales manager, Dante jumped in and worked with us to get an amazing deal. Overall, we had an amazing experience. Even the lady checking us out, Anshika was informative about our delivery, protection, etc. One of the best Ashley stores we have been too! Thank you all!
This was my first purchase from Ashley’s. As soon as I walked in, I was greeted by Mr. Dante Waul. He was very welcoming and helpful. He directed me to what I described that I was looking for. I made my purchase with his help along the way. He was very knowledgeable and helpful. My first experience was excellent and I love my new living room set! :-)
I’ve been looking for new furniture for my new home the past week and didn’t find what I was looking for. I was about to call it a night but decided to stop in Ashley Furniture Store in Columbia Md. As soon as I walked in I was greeted by Matt S. He was so kind, nice and extremely patient with me & showing me different items. His Manager Dante was extremely nice, May I add that he’s a awesome manager because not only was he helping me, but even when the store was busy he was making sure that every customer was taking care of!! I’m very pleased with the customer service that I received from Matt S. and Dante, Awesome Awesome customer service!!!!! Very proud customer!!! If anyone else is looking for Beautiful unique furniture, I suggest you stop in Ashley Furniture in Columbia!!! You will want to buy everything!!!! Thanks guys🙂
Had a wonderful experience at Ashley in Columbia! Dante Waul, Jay, and Anshika were really great to work with! Super informative and helpful in every step of the process. I would recommend to anyone who wants a great shopping experience!
Couldn’t of had a more hassle free shopping experience and walked away with a great deal. Waleed is to man to make it happen, thanks again!
The best store ever for all furniture needs!!
I needed furniture for 3 rooms. Eric B. Helped me out and was infinitely patient while I made the long decision and waffled a lot. He was professional and thorough and had great suggestions. With the help of Anshik at the checkout counter, the process was quick and painless. I got great deals and 12 months no interest financing. Thanks, Ashley Furniture!!!
We went to Ashley’s HomeStore looking for a new sofa for our main living area. Eric, Dante, and Laiba were very helpful working with us to get the sofa we were looking for. Outstanding customer service and really wanted to establish a good relationship with customers!
Great customer service , friendly, positive, hard workers, and great sense of humor environment. Thanks Marilaine and Angie.
I went to Columbia ashley and was greeted by a sales representative name Marilaine she helped me find exactly what I was looking for and answered all my questions and concerns she also was very polite and takes time to help me understand the process.She went above and beyond for me. I will be back to purchase a sofa soon and I will also share marilaine name to my family and friends. I am extremely satisfied with the level of customer service she provided me during my visit to ashley furniture thank you very much I really appreciate all her help. If you're going to ashley to buy furniture please ask for Marilaine she is the best.
I purchased a living room set this evening. When I first arrived at Ashley furniture I managed to walk around and not be approached by a single sales associate. Finally, Marilaine came up to me to offer services (I honestly thought about leaving since no one had seemed interested in assisting me prior to her.) Marilaine was super helpful and assisted me. When I spoke to her about my budget and what I had already been looking at, Marilaine went above and beyond to give me an enjoyable shopping experience (including carrying a coffee table half way across the store so I could see it in front of the couch I was buying). Once it came down to pricing and making sure things were correct Angie and Donté (sp?) also stepped in to assist and get things done for me. Overall my buying experience with these associates were top notch. I will update further once The furniture is delivered. Thanks for all your help over the last two days!
Today my wife and I dropped in the Columbia store. Matt met us at the front door and he found everything we wanted. We spent time going to 4 other stores, a total waste of time. Our delivery is next week and they will set up our new furniture right where we want it. If you go in, make sure you ask for Matt Schanken and Labia Bill and Susan
I needed furniture for 3 rooms. Eric B. Helped me out and was infinitely patient while I made the long decision and waffled a lot. He was professional and thorough and had great suggestions. With the help of Anshik at the checkout counter, the process was quick and painless. I got great deals and 12 months no interest financing. Thanks, Ashley Furniture!!!
Had a great experience and quality service with Eric, Dante and Angelina!
Ace was very helpful! The store is huge and has tons of options available. They offer great sale prices.
This place is AMAZING. The service is impeccable. I had a budget in mind and they exceeded my expectation. Thank you Danté and Rusha!!!
Very Positive Experience. I visited the Columbia Ashley Furniture store in February after stopping at multiple other stores looking for the right color sectional that would fit in my small basement rec. room. A sales associate, Marilaine, helped me find a sectional that was exactly the right size when I was unable to find it on my own. She was very polite and knowledgeable on the available options and answered all my questions. The sectional was reasonably priced and exactly the color I was hoping to find. Rani at the customer service desk was also very kind. I purchased it the following morning. It was just delivered yesterday. It fits perfectly and is exactly what I ordered. Incredibly comfy and it looks great too. Love this fabric. Thank you so much guys! All the best!!
Worst place to go the Ashley in Columbia MD and zero customer service I spent almost $6000 and I have to go through a lot of headaches for delivery, I received a wrong item also in less than 1 month my new king bed collapse I am glad nothing happened to my daughter and my wife I reported the store and now I am back and forth, also received a nasty email from Heather price from customer support saying that for courtesy we can send the part and you have to fixed yourself, this is a shame where is the manufacturer warranty? Please trust me don't use Ashley you will regret zero follow up and zero customer experience.
My experience at this store was wonderful. They have a wonderful selection of furniture and after searching three other furniture stores I was happy to find a nice living room set and bedroom set for my home. Rusha was wonderful in assisting me through out the store. She is the best!!
The furniture options are good. However, the salesmen/managers will trick you into buying, for instance, by telling you they will apply discounts or may waive the shipping fees, etc but when you actually buy then they will still apply the shipping charges or may not give the discounts you were promised initially. Just be careful when purchasing.
Great no-pressure help from Matt S who listened to my budget and fabric needs.
Matthew recently helped my husband and I purchase a bedroom set and his customer service skills were excellent! I really appreciated how he took the time to listen to what we wanted and didn’t try to just make a sale. He’s was very attentive and helpful throughout the entire process.
Dante met us at the door, was friendly (not pushy), knowledgable and helped us find what we were looking for at a great price. Danny made the purchase quick and easy.
There was a problem with my purchase and Dante and Ashley were very helpful and helped get the reorder placed. Nadine at the call center was very helpful getting my furniture delivered before my Mothers 102 birthday March 1st Thanks for the people a love who went beyond what could be and helped me get the furniture. Thanks to all.
We stopped by Ashley on our way to another furniture store in the area. We had no intention of buying furniture from Ashley, we were really just looking at different options. The salesman Kev greeted us, asked what we were looking for and pointed us in a direction. He answered a lot of questions we had and priced out multiple furniture options for us. We walked out of there getting what we wanted for the price we wanted. One thing we really liked was Kev never asked what our price point was, just helped us shop. The furniture was delivered in less than 10 days. It was an all around great experience.
In a word...horrible. Customer service does not exist.
I ordered a couch, ottoman, coffee and end table and a server. On my first delivery the couch came with uneven patterns on cushions, coffee table came with 2 chips on paint and they had to return the ottoman because the leg was missing a screw. The delivery dispatch team was rude, told me it would be a couple weeks till I received the ottoman and that they wouldn't take the couch back for defects in the cushions because that was a "factory issue." When I told them I don't feel comfortable signing off on the delivery until I get a call of when to expect the ottoman will be delivered again they gave me an extremely hard time. Next issue, we tried changing the delivery address of the server to a separate address in the same county. First person I talked to told me they couldn't do that. Second person I talked to told me they could, but I had to go in to pay $80 shipping fee. I went in to pay the shipping fee and on the day they told me they would call to set up delivery date for the server they never called. When I called them they told me that they aren't allowed to deliver to two addresses after I had already gone in and paid the second delivery fee. I was on the phone back and forth over the course of 1 week until finally a man named Dante at Columbia helped us get the delivery set up for the server. On the day of delivery they delivered to the wrong address and told me I would have to wait another week until they could deliver it. It has been almost 2 months since I ordered the furniture. I will never buy again from Ashley. There customer service is unacceptable.
Marilaine (Sales Representative) provided great Customer Service during my visit to this location of Ashley HomeStore. She was very helpful and patience with me during my selection of furniture. She made my visit a pleasant one and I was satisfied customer upon of my purchase. Angie (Sale Representative) was very pleasant during the recording transaction as well. She made certain my furniture order was exact and completed the transaction in an friendly manner. I will share Marilaine's name with my friends seeking to purchase new furniture and direct them to Ashley HomeStore. Great deals are to be had here as well as great selection of furniture.
I saw a bed on line that I was really interested in...I was in Columbia so i went into the store...IT WASN'T BUSY...there was 1 other customer in the store....I walked around the store twice and was never approached by anyone....I didn't see the bed I WAS interested in so I went up to the desk...I was told I could order the bed but if something was wrong with it there was nothing they could do about it...on line and brick and mortar stores are 2 different things....sorry I am not ordering a bed I can't first see in person...no one in that store cared that there might be a sale walking around looking at things....not a fan
Walleed and Rani gave excellent service and helped us find/purchase the perfect sofa/sleeper for our apartment at a great price.
Jim Craumer, my sales associate was spot on. Knowlegeable on all my questions & helped me select my furniture. I wont go anywhere but this location. I recommend him completely.
Highly Recommend this store. Great Customer service. Come in and check out beautiful furniture and make your home beautiful and a great place to live.
The shopping experience was very good. Eric was extremely helpful and patient while we made our decisions. Rani was very good with the financing. TJ runs a great team. Another thing I greatly appreciated was that TJ explained how to avoid the finance charges on the interest free time period.
Had a terrific experience at the Ashley Home Store. Great customer service and would highly recommend! Marilyn is awesome, very patient, and extremely helpful.
Marilaine provide me with excellent customer service today she take her intire time to help me picked out my sofa for my living room she answered all my questions and gave me great on the protection plan. I will be back soon to work her.
Rusha was awesome! She patiently assisted us in finding the right bed and mattress. The process was quick and easy! She even got us the discount we wanted! At checkout, Laiba and DJ quickly assured our order was correct. We were treated with professional and courteous customer service.
Dante Waul and Rhani are THE ABSOLUTELY BEST!!!! We had a problem with delivery, came in and they went ABOVE AND BEYOND!!! Thank y’all soooooo much!!!
AQUEENIA WAS VERY POLITE AND PROFESSIONAL YESTERDAY AFTERNOON AT ASHLEY FURNITURE!
Eric and Danny were wonderful, I was in and out with a new couch in less than thirty minutes!
My wife and I stopped in today to look at a couch and possibly a new bed. The store was super busy being Presidents’ Day weekend, and I realized as we walked in that left the house looking like a bum. Haha. So I was worried that none of the associates would come help us. I’ve been in sales a long time and know the mentality a lot of sales people have. We knew exactly what type of set up we needed for our couch and were having trouble finding what we are looking for. I think Matt Schanken must have spotted us and saw that we looked lost and came to our rescue. He helped us find exactly what we wanted. We live in an apartment and need a particular size, but also wanted a particular sectional set up. He showed us a bunch of options as far as color and material of different sectionals we could pick from until we found the perfect fit. He was extremely patient with us, and answered all our questions. I feel like it’s rare you come across people that actually make an effort to make the customers feel taken care of. But Matt went above and beyond. We were also interested in potentially purchasing a new bed. He asked us questions about what it was that we didn’t like about our current bed, and what what wanted in a new bed. Then showed what he thought would be perfect for us, and my wife and I agreed that he was right on the money. We decided to get the couch, the bed, and a frame for the bed. Then Lauia helped us wrap up our purchase with easy financing. 18 months, 0%, I don’t know what else you could ask for. They also gave us an amazing discount on our entire purchase. But to be honest. With the quality of the products, and the service we got today, I would have paid full price. I’ll be going to this specific Ashley Furniture for anything I need in the future, and hope to be able to always work with Matt. I’m going to recommend them to all my friends and family as well. This is the place to go.
Worst customer service after the sale I have every seen. They are so friendly until they get your money. My fault for not checking first. Better Business Bureau rating for this store is D- . That's right, D minus! If you want to see real reviews that Ashley can't delete, go to yelp. The true story with all one-star reviews.
Excellent customer service in the store. Kevin greeted us at the door (on a Sunday of a holiday weekend) and showed us a large selection of couches within our specifications. We were able to find what we wanted within our price range and were pleased with the payment and warrantee options. The item we wanted was in stock, so we could schedule delivery immediately in the store. This review will be updated following delivery.
AnQueenia was a superb sales rep. Allowed me to browse at my leisure and when I was ready to purchase she was went above and beyond to be sure I got what I wanted and that I got all the discounts available. Laiba was sweet and helpful at the front desk. Both ladies were a pleasure to deal with and made my experience will bring me back again.
My wife and I stopped in today to look at a couch and possibly a new bed. The store was super busy being Presidents' Day weekend, and I realized as we walked in that left the house looking like a bum. Haha. So I was worried that none of the associates would come help us. I've been in sales a long time and know the mentality a lot of sales people have. We knew exactly what type of set up we needed for our couch and were having trouble finding what we are looking for. I think Matt Schanken must have spotted us and saw that we looked lost and came to our rescue. He helped us find exactly what we wanted. We live in an apartment and need a particular size, but also wanted a particular sectional set up. He showed us a bunch of options as far as color and material of different sectionals we could pick from until we found the perfect fit. He was extremely patient with us, and answered all our questions. I feel like it's rare you come across people that actually make an effort to make the customers feel taken care of. But Matt went above and beyond. We were also interested in potentially purchasing a new bed. He asked us questions about what it was that we didn't like about our current bed, and what what wanted in a new bed. Then showed what he thought would be perfect for us, and my wife and I agreed that he was right on the money. We decided to get the couch, the bed, and a frame for the bed. Then Lauia helped us wrap up our purchase with easy financing. 18 months, 0%, I don't know what else you could ask for. They also gave us an amazing discount on our entire purchase. But to be honest. With the quality of the products, and the service we got today, I would have paid full price. I'll be going to this specific Ashley Furniture for anything I need in the future, and hope to be able to always work with Matt. I'm going to recommend them to all my friends and family as well. This is the place to go.
Service was great!!!! Eric B was our representative! He was very detailed. Very great service.
Rhiannon was amazing! I totally recommend asking for her. The whole store was very helpful when we had to return a couch set that we didn’t like. They made sure that we saved the most money and didn’t waste any. They were extremely flexible and considerate with our situation! We ended up buying a wonderful set for our family room.
Save yourself some time and avoid this branch as you would avoid bubonic plague. Mistakes and delays happen at every workplace but why should the customer have to chase the store over the course of two months to receive basic information on their order (which they’ve paid upfront for btw) is beyond me. At least with bubonic plague there is a certainty of the end. With 7 calls and 2 personal visits for updates this process was anything but customer friendly. You would have better luck drawing blood from a stone and it would be more enjoyable too.
Had to change my review. Despite a 5 star review previously while in person with ordering my furniture. The process of getting my furniture has been a 1 star. I still do not have my furniture and have been waiting for over a month for it to just be delivered to the warehouse. Now, I've been dealing with the very limited availability of delivery times. I had to take off work work to just try to get my furniture. I wish I had been told the truth while I was in the store. Versus being given the best case scenario. This has not been a best, good, or even pleasant experience at this point. I do want to buy other pieces of furniture, and really liked the dining room set when I was at the store (Jan 11th), but I will have to search elsewhere after this experience.
Matthew Schanken did a great job helping me with my shopping experience. He took his time to walk me through all of the items and answered any questions I had. He was very patient and I would recommend anyone who is unsure on what they want, but need someone who will be patient through the process.
I walked into Ashley Furniture in Columbia with questions and concerns about the Axiom set and their delivery process. Kevin was fantastic to work with. He addressed my concerns and helped put me at ease with my choice. I did not purchase the set on my first visit but kept in touch with Kevin until I made my decision. Once I decided to make the purchase, Kevin was not available on that day and put me in touch with his manager TJ. The exceptional work ethics continued with TJ who took the time to walk me through the purchasing process as well as the extended coverage I also wanted to purchase. I highly recommend this location and will shop there again when I am ready to buy a new piece.
Horrible customer service. My son has been trying to get a dresser since November 1, 2019. First dresser came in broken, then reordered and 2nd dresser was broken. the store offered to glue it. We ordered new furniture, not used. No you cannot glue it. It is now 90 days later, we are paying on furniture we never got. Manger says nothing we can do! They have now stopped communicating with us and hope we go away. Not a chance. I have filed complaints with the main office in Brandywine and the Better Business bureau. Shoppers beware, they are so many choices in Columbia, Md. DO NOT USE THIS ASHLEY FURNITURE STORE. They take your money , don't call you back, give you promised dates of when item will be in store.I guess this piece is being made by hand, since its 90 days. And better yet, no mention of a discount for inconvenience. I would like to bring the whole set back for a full refund and go to Bob's Furniture across the street and get a whole set.
I went to Ashley Furniture in January2020 to purchase a Livingroom and bedroom suite. Jay was excellent. He was very professional, patient and a great listener as I discussed the type of furniture I was looking for and Just when I thought that it could not get any better, I met the store manager. He gave me a great deal and made my shopping experience for furniture, the best ever. They have an excellent finance program, my furniture was delivered on time as promised and I couldn't be happier. I encourage everyone to make their way to Ashley Furniture in Columbia, MD., for an awesome experience and great customer service.
Kevin was amazing and helped me find the perfect pieces for my home!
We had a wonderful experience at Ashley!!! Everyone was very welcoming and attended to our needs perfectly! Miss Rusha in particular was very clean on options and made sure I felt fully informed and confident in my purchase. I’ll be back when I’m ready to purchase more furniture in the near future! Thanks again for a great experience, Rusha!
I had a credit for furniture I had purchased in December and had it returned. Marilyn was my associate this time. She was so patient in helping me find the items I needed as well as make sure my pieces were place in my vehicle. My experience was pleasant.
Eric B. Was the best answered every question I had.
Beautiful store and the staff was very helpful and friendly!
Beautiful store. Jay is very knowledgeable and made sure that every question was answered before I made my purchase.
Great people beautiful store! This store is a must see.
I enjoyed shopping here. Eric was very helpful and patient. If you shop here no doubt he'll help you find something you love.
What a great experience! Jim C. was excellent! He addressed all of our questions and concerns while providing his feedback as well. The process was very quick and very easy! Dan was also there to make the check out process extremely easy! We will definitely be back to do business with Jim
My girlfriend and I had a great experience here. There’s great variety in their selection. We were assisted by Kevin who was very patient and able to answer all our questions. This place is highly recommended.
We purchase 2 bedroom sets. We got the furniture sets delivered and 1 set had so many defects. Three out of 5 pieces had mis-aligned, cracked, broken drawers that we can't even close drawers; and the drawer chest does not level correctly that it wiggles. The bottom of the drawers have wooden pieces coming apart because of the friction. I called the store the day after thg delivery asking for replacement and I was told that I have to pay 30% restocking fee plus the delivery (trust me - these items should not be 'restocked'). I was told that I have to go through the repair center (I purchade the repair plan) to get them fixed and they would replace items IF they cannot be fixed. So, I still don't understand why I have to use my repair plan to fix brand new furnitures. I understand that there may be defected items during the manufacturing process, but I don't understand why the company does not feel responsible for this. I am very disappointed and would never purchase from Ashley again. I thought about displaying these furnitures in front of the store, but I am trying to keep my sanity. Also, I requested repair service and have not heard back for 5 days.
Placed an order a month and a half ago, said delivery between 2-4 weeks. Week 4 came I called and asked about delivery and they said that I had to schedule a delivery date but everything was in. I asked if I could pick up from warehouse (which was about 2 hours from me) I make it to the warehouse and they said the only thing that was in was my bed. I had ordered a couch as well. Upset that I drove all that way, at least my bed was here to put together. I start putting the bed together and they sent me the wrong piece. Fast forward a couple weeks, still sleeping on my floor, no couch, called today and no one knows where my piece is for my bed. I had called about a dozen times already about that piece. I would look elsewhere if you are planning on furniture shopping. Not a satisfied customer what so ever
SAVE YOURSELF, GO ELSEWHERE. I paid them for a couch and two months later I still don't have it. Despite repeated calls to the office manager "Tiffany" and the store manager "TJ" they never return my calls, refuse to refund my money, and have yet to provide the piece of furniture that I PAID for. Apparently I am going to have to go to court. I cannot be saved from the misery of dealing with incompetence. Save yourself, shop elsewhere.
Five star experience working with Kevin, very accommodating with a wealth of knowledge in the furniture industry. Highly recommend this store in specific, and make sure you ask for Kevin if you're looking for an upgrade to your home!
I ordered two pricey bedroom sets and was told delivery within a certain window that changed. One set was to come with an adjustable piece for the mattress - discontinued they tell me right before I was to receive. I pay an $100 for my son’s bed to have the drawers at the bottom because I was told I would not need a boxspring if I did that. Bed gets delivered ... it needs a boxspring! I was PISSED! So I had to spend another $100 + for a boxspring. But the icing on the cake is I ordered a couch table with the orders above. Delivered in October, it was damaged. Informed store same day. NO ONE CALLED ME BACK UNTIL DECEMBER for the first time. I had to call the store 15 TIMES. I still have this damaged piece of furniture with no resolve. I resent pictures that I sent in October last week to someone... crickets! I WILL NEVER BUY ANYTHING FROM HERE AGAIN! Go to Wayfair, better quality, fast shipping and the most amazing customer service! Brick and mortars better get it together! 😡😡
I have bought a complete bed set over a week ago. I have received a call from their delivery services confirming the delivery and said I would be charged 25% restocking fee if I am not available at home during delivery, so far so good and understandable. I took an unpaid leave and was waiting for delivery. 1 hr after the given schedule, I got a call saying that the are canceling the order as one of the furniture is broken and asked me to come down to collect my refund and put down the phone. Not even feeling sorry for it. Seriously... This is the worst professional conduct that I have ever seen. What were you guys doing all through the week. Cant you check if your items are good for the delivery and then send your confirmation text. What kind of disorganized store are you running. If the furniture is broken why did you keep it for sale in the first place. I highly recommend to stay away from this place.
Never buy from Ashley. Made a big mistake of buying from them. Moving forward, I will never buy and will never let any of my family or friends buy anything from this store. They have good products but the worst service I have ever experienced anywhere in the world. I moved to US from New Zealand in the first week of November 2019 and purchased all the furniture for my whole house in couple of hours on 18th November 2019 from a physical store. I did this mistake on the recommendation of a local friend. I purchased total of 19 items and 5-year protection plan from a salesperson in the store who promised that all items will be delivered to me between 12-15 December2019. This was a completely false promise and I did not get anything until then. When I called them on 16th December 19, I was told that it takes 2-6 weeks but they will expedite the delivery. Since then I kept calling them every alternate day and got a new ETA every time. All ETAs passed and we did not receive any furniture. After a lot of hassles and calls to HQ, they delivered 2 sets of Sofa on 10th January 2020. Today (21st Jan 20), Its already more than 9 weeks (64 days) since we paid in cash and purchased our furniture. I called them just now and got the same reply – “They will expedite and let me know ETA”. Can you imagine the pain caused by Ashley? We have no idea when we will receive our furniture. We are sleeping on the floor in snowy winter for more than 9 weeks because our beds are not delivered yet.
My husband and I bought a sectional from Ashley home store. We had so many different styles to choose from that when we finally found the one we were I love with, we did not feel as if we were settling. Jay our sales associate was very helpful and knowledgeable when assisting us to find the perfect sectional. Thank you jay!
Place was very clean and organized. Kevin was super friendly and helped answer all of our questions. Great job!! Love our new furniture. Angelina was great as well. Keep up the great work. CJ and Kerry...
Beautiful store. Tons of Accessories. Great prices!
Came to Ashley's as I was leaving Target just to get some ideas for our house remodeling. They have some beautiful sets there, really impress with the decor. I wanted to look at some reclining sectionals and was greeted by a friendly sales person name Ace. He really took his time showing me all the different options and when I came back with my family he made sure we all loved the power reclining sectional and he even threw in a free protection plan for my kids. Highly recommend coming to this Ashley.
Ordered in September 2019 and they promised delivery before family arrived on Thanksgiving. Still waiting in January, 2020. It's actually comical now. They agreed to deliver the one bed while we wait for the other to get to the warehouse from Jupiter. First bed arrives today (Jan 14) and it is missing slats that the sales person failed to put on the order. Of course the slats are back ordered. Now I have pieces of one bed. Take everyone else's advice and window shop here then buy online for best price. Then be prepared to wait months even for things you are told are in stock. "In stock" means the 6 year-olds at the factory in china know how to make it, they are just waiting for the tree to grow a little more before they harvest it.
We had a great experience! Kevin C. helped us and was very kind and helpful.
My husband and I went into Ashley Furniture of Quakertown in need of a sofa. Originally looking for a sectional sofa. Which ended up being a little out of our price range. (Personal decision). We walked around for while. Not finding what we had originally wanted or thought we wanted. We found a reclining sofa and love seat that was in their sales deal paper we received walking into the store that we liked. Our original sales lady was occupying another customer doing the same thing, so we walked to the front and found Rose Ann. She helped calculate the entire collection for us with the sale. She was to the point and did not have the ordinary sales pitch (which we prefer). She gave us the info we needed. And Answered the questions to the point that we asked. And in the end we made the deal. We are happy with our choice and are happy with Rose Ann with the short and sweet, too the point, salesmanship because in the end its what we want/desire not what we are convinced or persuaded into wanting.
I purchased furniture (sofa, loveseat and table) from Ashley store Columbia MD. I was charged 50% more than what exact same model items are being sold for online. I called the store a couple of weeks after the delivery today, when I found this, I was told they can not do and anything, every store franchise has own margins, and was asked to hang up the phone. 50% extra margins? I feel extremely frustrated, helpless and scammed.Hope someone is watching this and can look into these complaints. What&'s this with price match guarantee they have posted on the Ashley website.Want to make people aware of the kind of prices being charged in store. And not to mention, that was after a lot of negotiations and Super special black friday discounted price.
After having a horrible experience at a competitor’s store, I decided to go to Ashley HomeStore in Columbia just to kill some time and look around. I was greeted by a very kind and knowledgeable staff member named Dante (I think that was his name I don’t have my business card in front of me). After I explained to him the style I was looking for and showed him the colors of the room that needed furniture, he took his time walking me around the showroom and I was able to find and purchase the perfect set. I give my shopping experience and Dante two very enthusiastic thumbs up! I would highly recommend folks to shop here. The only downfall is that I have to wait almost a month (tentatively) for delivery but I’ll be patient.
Just window shop at this store and buy online. These employees are all very uneducated and don&'t care about you. So care about yourself and avoid purchasing anything from here. I don&'t need to write about my experience because all the other reviews are on point.
Will not shop here again. Store said couches would be delivered in 2-6 weeks after purchase. We called about 3 weeks in and they said the couches would be at the warehouse at the end of the week. When we called the next week, they could not find the couches and had said they would call us back. It has been 6 weeks since we purchase and they just delivered 2 out of the 3 items that we ordered. I asked for money back since they did not deliver on their promise and they are charging me a pick up fee and restocking fee, even though they were not able to deliver on their promises. Spoke with the manager and they were not willing to waive any fees and seem to have no interest in retaining our business.
Dealing with Ashley furniture has been a real disaster. I bought a complete bedroom set and living room set. They took 6 weeks to deliver it and then after waiting all that time, they delivered it at a time when I wasn't home and then made me go into the store and pay for a re delivery charge even though it wasn't my fault. Then it took another 2 weeks to finally get it delivered. I went back to buy another piece of the sectional couch, and after waiting for 6 weeks again, I went in to pick it up, and once I got home it was the wrong color. I made it clear what color I had and they knew what color I had because I bought it there. So, I went back and they told me that since I picked it up it was my responsibility to check it before leaving the store. I had to get a manager to finally do the return and order me the right color. Now I am waiting again for it to come in and I'm holding my breath that it's the right item and color. So as you can see this has been a real disaster dealing with them and will never buy another thing from them. And I'm telling everyone I know not to buy from them. Good bye!!
I have had THE WORST experience wit this Ashley HomeStore. I ordered furniture on 11/29 and was not told until my credit was run and I was about to pay, that the delivery would take 2-6 weeks (so 1/10 at the latest). I was upset at this point but did not want too many credit inquiries so I went with It because my salesmen assures me that the items were in stock so It shouldn't take 6 weeks. Over the last 5.5 weeks I have called to check on the status of my items and each time the date gets pushed back. I have spoken to the manager and president of the stairs asking if they could just deliver the items that's they have (couches and one bed) so that I could host Christmas for my family in my new home. I was told I would have to pay an extra delivery fee because the company refused to eat the cost (great customer service). In my last visit to the store I was told that my items would not be in until 1/18 (past the six week time) so I asked if I can get a refund because that would be past the time frame that I was given. My request was denied and I was told that I have to wait the entire 6 weeks before I could get a refund. I have ordered furniture from various places and have never had it take this long. No one at this specific store believes in any type of customer service. They will get you in, then take forever with your furniture. As I was waiting to speak with customer service, in the store, I heard the president apologizing,over the phone, to another customer about the delay in their delivery. I'm not sure if this issue is specific to The Columbia location, but a friend of mine went to the Capitol Heights location and had to wait 8 weeks for a couch. The couch never came and they gave her the same run around - wait the entire 8 weeks even though the manufacturer has given us an estimate that is past the given time.
I will not spend one penny with them ever again. I made a purchase from the Columbia location in the beginning of November. The sales associate Donte was so pressed for a sale that he guaranteed us delivery by November 15. I received a call the week before delivery and was informed that my furniture would not make it by November 15 and they set a new delivery date of November 30. It was then explained that that too was a tentative date. When I told the office manager that we were guaranteed Nov 15 therefore we might cancel because we had plans for the holiday she put me in contact with the store manager TJ. TJ explained that delivery is usually never guaranteed and that it can take anywhere between 2-6 weeks to get your furniture. That's crazy!!! TJ was very helpful so I thought smh. He decided that transferring my invoice to the rosedale location would be a good idea because they had only 1 of it left but said I would have to pick it up. BUT WHAT HE DIDNT TELL ME WAS THAT AFTER WE PICKED IT UP WE LOST OUR 1 year warranty on the furniture. The ottoman completely fell apart the pillows are busting, threads are coming from the furniture and we can get absolutely nothing done even though we paid the extra money for the extended warranty because it covers accidentals not quality. Very poor quality Horrible customer service. The young lady at the rosedale location was so horrible. I believe her name is Samantha or Stephanie. So horrible.
I purchased furniture (sofa, loveseat and table) from Ashley store Columbia MD. I was charged 50% more than what exact same model items are being sold for online. I called the store a couple of weeks after the delivery today, when I found this, I was told they can not do and anything, every store franchise has own margins, and was asked to hang up the phone. 50% extra margins? I feel extremely frustrated, helpless and scammed. Hope someone is watching this and can look into these complaints. What's this with price match guarantee they have posted on the Ashley website. Want to make people aware of the kind of prices being charged in store. And not to mention, that was after a lot of negotiations and Super special black friday discounted price.
Nice selection of furniture at a good price. Kevin was our sales person and we were in and out in under 20 minutes. I would shop here again.
DON’T WASTE YOUR TIME! They give you false information over the phone just to have you “come in”. Wasted my entire lunch break for nothing. 3-4 sales people walked past me and didn’t even bother to say hello. SMH
Wide selection of Furniture for every room in your home. And the prices are good, especially in the outlet. Darren, the rep that helped us was super helpful and gave 5-star Customer Service! I Highly recommend this store!
I recently purchased two sofas and a love seat along with a king bedroom suite. Since purchasing the items, I have yet to receive anything at the original delivery date. My living room furniture was in stock at the warehouse and was not delivered on 27 Dec 19 for the first scheduled date after purchase of the furniture on 20 Dec 19. I had to reschedule delivery for 31 Dec after talking to the finance/service department since it was never put into their system properly. Upon receiving the delivery notification today, it stated that I was only receiving one sofa instead of all three living room pieces. When I went to the store on Friday, 27 Dec to reschedule I was told all three pieces would be arriving. Please explain to me what happens in the span of two days without any notification to the purchaser. How is it that my items were in the warehouse and your inventory system is unable to recognize invoices for items marked for delivery/sold? Also, your online tracking system does not even work when an invoice number is input. I am currently dissatisfied with your company and I seek immediate resolution. I have seen better service online from AAFES whom sells Ashley brand furniture on their website and the Exchange. It is a shame that I can't get the same customer service when dealing with the actual store outside of a military installation. This will be the last time I ever buy furniture from an Ashley Home Store, especially in Maryland.
Was worried after reading the 1 star reviews, however I had a good experience. "regular" prices are higher than normal but they seem to have always a sale going on making the prices on par with the competition. We experienced good customer service and had no issues on the store.
BUYER BEWARE: I have changed my review to 1 star (originally I gave a 4 because the sales associate Boniface was very helpful making the purchase. Eventually I would find out, they used him as a sacrificial lamb claiming he was a new hire and not fully trained). I would give 0 if possible. Ashley Furniture uses misleading advertising and sales practices. They claim one thing on their website then double prices and change product descriptions in the store. They claim they're separate entities when you complain of the discrepancies. I was sold 6 chairs and the price was supposedly matched to online. Come to find out, the store only sold me 3 chairs for double the price each. I've since got Better Business Bureau involved and my credit card company. They have not responded to BBB, now their rating is a D+. I am waiting to see what happens with my credit card dispute.
I had a very nice and awesome customer experience from the Sales Associate Matt S when I visited Ashley Store Furniture in Columbia, Maryland this weekend. I will be visiting the store again very soon to buy more furniture.
This is the worst Ashley furniture store I’ve been to. Poor customer service, no regards for customers. Will tell you one thing and do something else. Manager is not helpful. Save your money and go to another Ashley’s or even value city. Expected more from a Columbia Howard county branch.
Kevin and H’ Asaani were very professional and made my experience pleasura me. The process from beginning to end was effortless. I would definitely return to this location for future purchases.
If I could give this negative stars, I absolutely would. This experience has been shady from the start, we should've seen the red flags. First, the prices in store are significantly higher than Ashley's online and THEY WON'T PRICE MATCH THEIR OWN COMPANY. If you ask why, they'll blame it on each store being franchised. Despite the higher price, ordering online would mean a longer lead time (6-10 weeks instead of the store's 4-6) so we decided to purchase a sleeper & loveseat combo in store in the beginning of November. We told our salesperson, Kevin, that we needed the couch in our house no later than December 29th. Nonnegotiable. We have a specific use for it and it must be in our house by then. And if that was not possible, we said would not buy the set. He and the manager on duty, Gary, assured us that it would be possible. Guaranteed we'd get it in time. They searched their system and saw that there was one sleeper and plenty of loveseats in the Philadelphia warehouse. Said we'll probably have it in two weeks. Told us they'd call 5-7 days after we placed the order to set the pick up date. 10 days later, no call. We called them, the customer service rep said it was slated to come on December 10. On December 10, no call from Ashley's. We called. They said it was now slated for December 18. On Dec 18, no call from Ashley's. Shocker. Called again, on hold for half hour, then told that their system now said that there was no sleeper to be found in ANY warehouse and that the Philadelphia warehouse MIGHT receive more on the 23rd. To be clear, if the warehouse received them on the 23rd, they wouldn't get to Ashley's until the 31st, which means we couldn't get access to it until Jan 1. We went to the store in person to straighten this crap out. The manager on duty, TJ, was trying to be as helpful as he could - which we appreciate - but they still had no solution for us. Only to say that the couch MIGHT arrive next week. Might not. No one knows. He called his district manager who said the same thing: no couch to be found. No one knows where they are. I'm sorry, but what the literal F*CK?! If I operated like this at my job, I'd be fired. How can a business operate like this? I understand the system is shit for furniture but that means you should not guarantee delivery dates. We NEVER would have purchased. Now, we won't have the sleeper by the date we NEED it, so we are completely out of luck with no time to order anything else instead. Unbelievable. Corporate Ashley's: if you're monitoring these, I need a response and an action plan now. This is absurd.
Horrible customer service. Was delivered damaged furniture. Delivery people said they were doing us a favor by leaving the damaged piece of our sectional till a new one was delivered. No one at the store ever called me. When I called a few days later, i was told an email was sent to the appropriate people.and someone would be in touch within a day or so to let me know when our new furniture would be delivered. A few days later I called again after no response from anyone. Different person, same story, email sent. Few days later, called spoke to Office Manager who said they had no information on this and was sending email to service/warehouse then. I told her to please call me within a few days to give me an update . Guess what. Nothing. I called back, was talking to a Gary who said he is a manager. Said he was sending an email. No one ever follows up or calls you back. The worst customer service I have ever experienced. I called again a few days later. Gary sent another email and gave me a number for a corporate level customer service. That place has been no better. I called and was told that the service department has 7 business days to respond to a customer and it hadnt been 7 days since the store put it in place. Are you kidding me? It was delivered weeks ago. The lady was unapologetic, silent after I expressed my mounting frustration. She said wait till end of day Monday for them to contact me. And if not call back and she will contact them for me. So I now have a part time job calling Ashley Furniture evidently since no one there has any follow up. No call back again so on the 8th day I called them back. I believe it was the same person. Same no care, unenthusiastic, uninterested attitude and lack of any compassionate response. She put me on hold for a few minutes. Comes back on and says service department is not answering. She sent an email and copied their manager. At this point I am so angry, I wish we had never bought a thing from that store. Seems that this store only wants to give you attention to sell you things. But no one takes accountability for handling things when someone gets damaged goods. Basically have been told that I shouldnt have let the delivery people leave it in my house. Maybe they should have more honest people.delivering for them. And maybe they should have people handling customer issues that actually know to do follow up and solve problems. We have been ignored. We made our 1st payment already on the furniture and no one still has offered any solution to the broken chaise portion of our sectional. Never never again. I'm not from Maryland, but this is not the kind of service I am used to. Where I come from in the midwest if you purchase new furniture that is what you get. And you dont get the run around from the top down on getting help!! Not holding my breath on hearing from anyone. I would think a nation wide company would hold its stores to a higher level of accountability!
If I could give this negative stars, I absolutely would. This experience has been shady from the start, we should&'ve seen the red flags. First, the prices in store are significantly higher than Ashley&'s online and THEY WON&'T PRICE MATCH THEIR OWN COMPANY. If you ask why, they&'ll blame it on each store being franchised. Despite the higher price, ordering online would mean a longer lead time (6-10 weeks instead of the store&'s 4-6) so we decided to purchase a sleeper & loveseat combo in store in the beginning of November. We told our salesperson, Kevin, that we needed the couch in our house no later than December 29th. Nonnegotiable. We have a specific use for it and it must be in our house by then. And if that was not possible, we said would not buy the set. He and the manager on duty, Gary, assured us that it would be possible. Guaranteed we&'d get it in time. They searched their system and saw that there was one sleeper and plenty of loveseats in the Philadelphia warehouse. Said we&'ll probably have it in two weeks. Told us they&'d call 5-7 days after we placed the order to set the pick up date. 10 days later, no call. We called them, the customer service rep said it was slated to come on December 10. On December 10, no call from Ashley&'s. We called. They said it was now slated for December 18. On Dec 18, no call from Ashley&'s. Shocker. Called again, on hold for half hour, then told that their system now said that there was no sleeper to be found in ANY warehouse and that the Philadelphia warehouse MIGHT receive more on the 23rd. To be clear, if the warehouse received them on the 23rd, they wouldn&'t get to Ashley&'s until the 31st, which means we couldn&'t get access to it until Jan 1. We went to the store in person to straighten this crap out. The manager on duty, TJ, was trying to be as helpful as he could - which we appreciate - but they still had no solution for us. Only to say that the couch MIGHT arrive next week. Might not. No one knows. He called his district manager who said the same thing: no couch to be found. No one knows where they are. I&'m sorry, but what the literal F*CK?! If I operated like this at my job, I&'d be fired. How can a business operate like this? I understand the system is shit for furniture but that means you should not guarantee delivery dates. We NEVER would have purchased. Now, we won&'t have the sleeper by the date we NEED it, so we are completely out of luck with no time to order anything else instead. Unbelievable. Corporate Ashley&'s: if you&'re monitoring these, I need a response and an action plan now. This is absurd.
Do not spend any money at this store! They are horrible! I recently purchased a home and saw furniture at this store that I loved ! When we went in the store the guy that helped us name was Kevin and he was sweet so we promised when we came back in to order we would make sure he get the sale. Ordered a dining set, sectional with ottoman. Was finally delivered 5 weeks later, dining set was wrong color. No ottoman or pillows. They told me someone would call me within a week to schedule another delivery with the correct dining set color. NO CALL! When I called several times and finally got an response two weeks later they told me I would have to come back in and re select my furniture and the shipping would be 4-6 weeks again. Why should I wait potentially 12 weeks for some furniture they have messed up on. They do not care. I have events planned at my home with no furniture trying to work with these crazy people. No one answers the phone when you call, I call three times every time just to get through. Finally found out after speaking to 6 different people from the store that my sectional did not come with pillows. He sold me a couch with no pillows, I asked this young man for everything just how it was in the showroom. How hard is that, if the couch didn't come with pillows why wouldn't he add that to my order? I'll tell you why, because they are not knowledgeable about what they are doing. Just press for a sale! It's been two months since they have made this mistake and all they are trying to give me is a $50 gift card. That will not even pay for two pillows! Please do not spend any money at this store! Some people that answer the phones are sweet and very helpful but the managers are not! I've called corporate three times and they just go back and forth. Worst experience ever! Please spend your money at Havertys, value city, pier 1 or some other furniture store. I wish I could give negative stars for the experience.
Has anyone got a good review AFTER they have handed over their money? Looks like this is a cowboy ran operation.
Walked in hoping to find a couch I saw 2 weeks prior and Kevin was awesome to not only find what we were looking for but made the order, shipping and whole transaction great.
Walleed and Angelina were amazing. Walleed helped to get us our couch and our Bed frame!!!
I worked with Zach Ciambor and Kevin Caffrey during my visit and they were both extremely professional. Both were great to work with and really helped me to find the right pieces that I was looking for. Highly recommend you see either/both of them for your furniture needs.
I’d like to add from my prior review two weeks ago. To date, which is now well over 30 days from initial purchase, I still have not received my initial refund of 115 bucks for the overcharge let alone the $4.079.34 full refund when my items arrived damaged. I’ve been to the store multiple times and have been given the run around. “This one needs to sign it and approve it but is off” “we will absolutely call you tomorrow with an update” “this is shocking, it shouldn’t take this long” I’ve heard it all. I’m filing a complaint with the state at this point. I really encourage those considering a purchase here to look into the history of this company. I wish I did. I wish I knew now what I know about their CEO and how he has literally refused to pay scotch guard vendors for work performed and product received simply responding, “Sue me”. Culture starts at the top. Looking online it’s clear how many countless lawsuits have occurred and how they toy with your money. I will seek legal action and from what I understand, I am not the only one having to do this. I highly encourage you to consider this before giving these thieves your money.
Last week was told THREE times that all the products I ordered would be in the next day and that I would receive a call -- never got the call, then I would call them back a day after they said they would call me, and got the same response "It will be in tomorrow. " ALL LIES!! Had my fiance call last night because of how frustrated I was becoming. He was told everything should be in by December 15th now. He asked them why all last week when we called we kept being told the next day? December 15th is 13 days after our original PROMISED date. I had my family over and explained why there was no couch for them to sit on. One family member said they were thinking about going to Ashley for furniture and I told them about my experience and now they are not. I hope we get our stuff on the 15th. . . .
Worst customer service... They don't even bother to check if they have the item or not. I already have the item but in there system says waiting to deliver... Don't know how to close an invoice... Don't suggest at all, I will never shop at Ashley By the way Math was really nice (Sales person) I wish I had read the reviews before purchasing !!!
My wife and I went to the Columbia store for their Grand Opening and saw that everything was "marked down" by 50%. It's easy to mark down something when the original price is over inflated. The "sale" price is actually in line with other stores. We ended up buying a dining room set there but when I got home, I saw that Ashleyfurniture. com had the exact same set for a few hundred dollars less, including delivery. I went back to the store to ask about this and was told that the store sets its own price and refused to price match. I cancelled the order, fortunately within 3 days which is their policy that no one told us about. You are better off going to the internet and searching for the Ashley item and you will get a better deal. Even Amazon carries Ashley stuff for less!
HORRIBLE CUSTOMER SERVICE!!!! I ordered a sofa in the beginning of November, I was told the couch would be in the warehouse on November 30th and I would be called the next day. I still haven’t received the sofa. One of the managers, Gary told me that my couch would be there and not to worry. I will NEVER shop here again, I wouldn’t recommend this store to ANYONE.
Muhammed was phenomenal. Really enjoyed my shopping experience and he helped that. Have to wait up to 6 weeks for an item though. Luckily a little while to wait was not too much of an issue for me.
I was very dissatisfied with the overall experience. The manager was racist and my parents felt embarrassed to speak our native language in front of him (to each other not directly to him or anything like that). I even called to raise this concern to the customer service line but I was on hold for 30 minutes and gave up. People should feel welcome at the store, not embarrassed. I can say that I would never go back to that store EVER.
Jay was awesome helping us with our purchase. He even caught a mistake on their end and credited us $500. After going furniture store to furniture store it was a breath of fresh air that he wasn’t trying to sell us anything. He was just there when we needed him.
Disappointed in the delievery process. My fiancé and I were told our purchases would be delivered 12/2/19, we have called multiple times. Today I was told all the stuff will be in tomorrow and earliest delivery would possibly be Monday, a week after we were told we would have our stuff. I just hope everything comes in, in good condition and right, after reading some other reviews of this location. Were in the process of looking for a bedroom set so we'll see how the items come in to determine if we continue with Ashley's or If all comes in correctly and undamaged I will update the review. Sucks we have people coming over this Saturday since we thought we would have our furniture two days ago. The service at the store was great but this process has brought the experience down. **update: never called us yesterday like they said they would. I called them and was told all the pieces were not in. . . weird since two days ago I was told all the pieces were in. Horrible customer service, still waiting on a call today, they aid around noon but it's obviously after noon and no word yet. I have told co-workers about my experience and one said she had horrible delivery service from Ashley's and my family knows about this too.
Matt was a great help ... helped via the phone, and then in person. Helped me get the floor model same day.
Disappointed in the delievery process and how the location is handling it. My fiancé and I were told our purchases would be delivered 12/2/19, we have called multiple times. Today I was told all the stuff will be in tomorrow but needs to be checked into the warehouse and earliest delivery would possibly be Monday, a week after we were told we would have our stuff. I just hope everything comes in, in good condition and right, after reading some other reviews of this location. We're in the process of looking for a bedroom set so we'll see how the items come in to determine if we continue with Ashley's or not. If all comes in correctly and undamaged I will update the review. Sucks we have people coming over this Saturday since we thought we would have our furniture two days ago. Do not appreciate the lack of customer service and not reaching to us to inform us of their mistake. The service at the store was great but this process has brought the experience down. Two stars instead of one because I am hoping they actually call us tomorrow, like they say they will, to schedule the delievery for Monday and that everything is correct in the order and in brand new condition.
Quick and very professional, salesperson and delivery people were on point, efficient and friendly. Highly recommended.
Enjoyed shopping at this store. The sales associate (Zach Ciambor) was friendly, attentive, and knowledgeable. When I changed my mind - at the last second - about which couch size I wanted, he pleasantly and effectively made the adjustment to my order and got me on my way. A most pleasant shopping experience with Zach.
Great experience working with sales associate Zawar at the Colombia location. He was so patient with us as we spent over an hour debating between multiple sofas. Both he and TJ (manager) worked out a great package deal for us.
We had a great buying experience at Ashley HomeStore in Columbia. It was a very busy 'Black Friday' sale but the salesperson - Derin B - did a great job helping us out, demonstrated a lot of patience, and didn't pressure us into any purchases. In the end we bought two sofas and he helped us even more by getting us a great deal beyond the sales price.
Buyer beware! Only one person at this store knows what to do and it's not management! Wanted to charge me $1000+ for a chair if I placed an order over the phone, the exact same chair is $289 online on their website which states they price match.
CUSTOMER SERVICE NIGHTMARE!! We ordered bedroom furniture on 10/5/2019, after the point of sale, the store and its salesman have shown no responsibility towards ensuring we received what they sold us. They guaranteed furniture delivery within 6weeks. On Saturday November 9th I called the store to find out if the furniture had arrived at the store, I had made a few calls the previous weeks as well to keep a tab and get an estimated due date. So in Nov 9th I was told my furniture had arrived and I was on their list to call and schedule delivery. I was provided options for a delivery date so I picked Wed Nov 13th. My husband and I made arrangements to stay home to receive the furniture. On Nov 13th the day we were expecting to receive our furniture, we received a call stating they now have our furniture and would like to schedule delivery. It made no sense, my husband and I were both confused. He went ahead and scheduled delivery for the following Mon Nov 18th. I then called the store back and asked what was going on. I was told delivery could not have been scheduled for the 13th since they didn’t have the furniture and I was wrong. I questioned how I could have been wrong if I was presented with date options for delivery in great detail, no good response to that. Then on Mon Nov 18th having stayed home again, my husband received a call stating the dresser and mirror were damaged. They’d bring the rest of the furniture out. Upon delivery he was told along with the missing dresser/mirror we are also missing slats for the bed. So now not only do we have missing furniture, we also have an unusable room. I called the store and complained about the situation, not much they can do. I was told by the manager Gary that he was sending an email to someone and that I would get a call. I called back a day later and got pretty much the same response. Now a week and a half later no call and still missing furniture and still with the unusable bedroom... we are contemplating our options. The staff is no good and clearly the manager Gary has no authority nor a sense of commitment. I am seeking legal recourse to ensure customers are not treated this way in the future. The other 1 star ratings are accurate. Ashley Furniture needs to take notice of the inconsistencies at this Columbia, MD location. There seems to be some questionable behavior in how money is being handled by this store, I wonder if they are deliberately holding the final order placement so they can float for a couple of months on money they receive, before the place the order.
Our experience with Kevin C. at this location has been so delightful! He helped us narrow down our options and choose the best sofa loveseat combo for our needs. They had an issue with their computers but we came back the next day and they had everything ready for us to place the order.
BUYER BEWARE!! Don&'t buy in the store because the same item is $100+ cheaper online, and as I was quoted $1000+ cheaper! For example, I called to purchase a chair which in store I would have been charged about $460; online it&'s $289. I was informed that if I purchased it over the phone it would be $1000+!!! What kind of madness it this??? Really should have checked Yelp - Ashley Furniture was always a fav on mine. This experience changes all. The staff does not know what&'s going on.
I have many pieces from Ashley furniture and have always had wonderful experiences at other locations. This store seriously lacks. Their &"best price&" they can give you is WAY over what the online price is. They pretend they can get you $1000 off the tagged price (if they can really afford to take that much off, they clearly are asking too much profit). The store manager is not willing to budge on prices at all and the staffs customer service is awful. They have no idea how much things in the store cost and can&'t offer an explanation why things are hundreds to almost $1000 cheaper (item depending) online. DO NOT SHOP HERE. Go online if you must have Ashley furniture. The prices are outrageous for the quality and the service in the store is less than impressive.
I have to say I was at first impressed with the store offerings and service. But service after the sale is extremely lacking. First, at time of purchase the manager was more concerned that he wouldn’t meet the daily quota due to the credit card machine not working. That should have been my first sign. My second was the concern I expressed when I was told delivery would take “2 to 4 weeks”. The manager interjected that he had the “secret code” and could see that my items were in the Philadelphia warehouse and there is no way it would take more than two weeks. It took four. On delivery day I was called by Midlantic shipping informing me that my items were damaged and it would take another 4-6 weeks for replacement. I told them to unload the truck as I would be refusing the order. I was also supposed to receive a refund at time of purchase due to sale pricing and four weeks later I still did not receive it. Upon contacting the store, I spoke with someone who was very apologetic and said “I don’t know why they told you that, they’ve been doing that a lot, however stop by and you will get refunded.” Upon arrival I was informed my items were still on the truck and they could not process the refund. I explained I spoke with the shipper and they were removing the items so that was not possible. They told me they would call later that day once the shipping company scanned back the items. Never called. I went in the next day which was a Sunday and then was told that the items were still listed on the truck and they could not proceed refunding my items. Still on the truck? On Sunday? The shipper was closed. I offered to drive someone to my home to see the huge gaping holes where the furniture was supposed to go to prove I didn’t have their furniture and they refused. They have over 4K of my money and I have no furniture. This was purchased four months ago to ensure I would have it for Thanksgiving. Now my family will be sitting Indian style on no furniture and I still don’t have my refund. The stores are nice. The furniture appears nice even though it’s all veneers and not real wood but their systems are the worst. Now I have to take off work and fight yet again for a refund. I highly encourage anyone considering this store to go to Haverty’s or Gavigan’s. You’ll pay more but the quality and service delivery cannot be beat. Bob’s is also a great alternative and more in line with their pricing but these crooks are not worth purchasing from.
Daryn provided excellent customer service and should be promoted.
I have to say I was at first impressed with the store offerings and service. But service after the sale is extremely lacking. First, at time of purchase the manager was more concerned that he wouldn't meet the daily quota due to the credit card machine not working. That should have been my first sign. My second was the concern I expressed when I was told delivery would take "2 to 4 weeks". The manager interjected that he had the "secret code" and could see that my items were in the Philadelphia warehouse and there is no way it would take more than two weeks. It took four. On delivery day I was called by Midlantic shipping informing me that my items were damaged and it would take another 4-6 weeks for replacement. I told them to unload the truck as I would be refusing the order. I was also supposed to receive a refund at time of purchase due to sale pricing and four weeks later I still did not receive it. Upon contacting the store, I spoke with someone who was very apologetic and said "I don't know why they told you that, they've been doing that a lot, however stop by and you will get refunded." Upon arrival I was informed my items were still on the truck and they could not process the refund. I explained I spoke with the shipper and they were removing the items so that was not possible. They told me they would call later that day once the shipping company scanned back the items. Never called. I went in the next day which was a Sunday and then was told that the items were still listed on the truck and they could not proceed refunding my items. Still on the truck? On Sunday? The shipper was closed. I offered to drive someone to my home to see the huge gaping holes where the furniture was supposed to go to prove I didn't have their furniture and they refused. They have over 4K of my money and I have no furniture. This was purchased four months ago to ensure I would have it for Thanksgiving. Now my family will be sitting Indian style on no furniture and I still don't have my refund. The stores are nice. The furniture appears nice even though it's all veneers and not real wood but their systems are the worst. Now I have to take off work and fight yet again for a refund. I highly encourage anyone considering this store to go to Haverty's or Gavigan's. You'll pay more but the quality and service delivery cannot be beat. Bob's is also a great alternative and more in line with their pricing but these crooks are not worth purchasing from.
Gary Woods is the rudest manager I have ever encountered . He is not supportive of his staff , who clearly needed his assistance . When asked for help he stated “wait , I have a big purchase here”. The customer he was assisting came after us. It took 40 minutes to complete a simple purchase of 2 chairs. It would have taken him just a few minutes to provide assistance but he chose not to . I’m sure the customer he was helping would understand a simple “I’m sorry , this young lady has been here for a while, would you mind if answer this question?” His brusque attitude does not display a good example to his team and he doesn’t represent Ashley furniture store in a positive light. You will not get undivided attention as a paying customer if your purchase is not significant or “big” enough. There is a policy that if you purchase something that requires being put together and leave with it, you must sign a waiver that it can not be returned as you are assuming full responsibility for the product once it leaves the store . The policy states that the item must be inspected prior to loading into car. The chairs we purchased were in a box and wrapped. Therefore we would need to put the chair together at the store to inspect them. I find that policy to be absurd. The management team was very dismissive about my concern. In general , the employees were a bit apathetic and unenthusiastic. The entire vibe of the store felt this way. On a positive note , I would like to say thank you to the young man who offered to put our chairs together as he understood my concern . His name is Stephan. He displayed excellent customer service and I believe he would make a better store manager. Kudos to him and I wish him best success in his future endeavors.
I want to say a big thank you to Sales Consultant Muhammd Zain. In a short amount of time he helped us to choose furniture. Just by looking at our plans of rooms he helped us with measurements and the best thing ever he made very good discount. Best customer service I ever experience. Very trustworthy, no ambition to rip-off and very helpful! Definitely will be back.
Derin Belanger did a great job of assisting me and I love the furniture selection. Thank you!!
We recently went into Ashley's to buy furniture for our new house. No one offered to help us at all in the 20mins we were in the store. The two people we asked for help seemed to be too bothered to care and were not very pleasant. Even when we asked for help with a particular piece, no one came to assist us. We walked out of the store with cash in our pocket to spend because no one wanted to do their job. Save your money and go across the street to Bob's Discount. They have amazing customer service, a customer care center, great furniture, and prices. I will never return to this store.
My purchase experience was good enough, but the customer service afterward was TERRIBLE! They assured me the delivery truck would take our original mattress set away when they delivered the new one. This turned out to be false. They never admitted that they mislead us, but stopped taking our phone calls instead. We had to manhandle our mattress and box spring down to the street and pay our town to pick them up. I doubt that losing one customer will cause them to lose any sleep, so all I can do is give them bad ratings.
My purchase experience was good enough, but the customer service afterward was TERRIBLE! They assured me the delivery truck would take our original mattress set away when they delivered the new one. This turned out to be false. They never admitted that they mislead us, but stopped taking our phone calls instead. We had to manhandle our mattress and box spring down to the street and pay our town to pick them up. I doubt that losing one customer will cause them to lose any sleep, so all I can do is give them bad ratings.
I went to this store 2 weeks ago with my family to purchase a sectional.. the customer service rep was Muhammad Zain he was reeeaaallly helpful he didn’t pushed us to buy anything that we didn’t want.. he found all the best deals that he could give us.. He was so good that we left with a sectional a Dresser and some decorations all the for the price range that we wanted to pay!! I highly recommend this store! And I highly recommend you going to see Muhammad Zain! I definitely will be back because of him...
Just purchased a bedroom set from here. Kevin was my salesman and he was delighted! He was extremely professional and patient with me. He guided me through the whole process by breaking down the type of wood used to build the furniture, to explaining the delivery process. When I come back here, I'm definitely going to ask for Kevin again.
The furniture is significantly overpriced. The sales make you the consumer think they're getting a great deal, when in fact, the furniture is too high to begin with. I did meet a wonderful salesman, Jim , on Veterans Day. He was lovely and tried to help. I needed a box spring, but the store couldn't figure out delivery. Walked 2 stores down to Mattress Warehouse and had a boxspring delivered the next day.
Derin was my Sales Associate and he was very helpful and patient with me. He was not overbearing and respected my wants and didn't try to oversell me. I finally decided on a couch that I'm happy about. Thank you Derin!
My fiancé and I visited this Ashley Homestore in Columbia, MD to take advantage of its Veterans Day sale. As a US Army retiree, I tend to shop at stores that appreciate US service members. Walled promptly greeted us at the door. Walled was extremely courteous and professional. He assisted us in purchasing a great dining set at a great price. He even advocated for an extended discount because of my veteran status. His manager was equally accommodating by discounting my purchase even more. Our shopping experience was outstanding and we will definitely shop at this store in the future.
I had an excellent experience in Ashley’s. The sales associate, Rhiannon, helped me picking the right furniture for my new apartment. She has a wonderful uplifting personality. I will return!!
My fiancé and I visited this Ashley Homestore in Columbia, MD to take advantage of its Veterans Day sale. As a US Army retiree, I tend to shop at stores that appreciate US service members. Walled promptly greeted us at the door.Walled was extremely courteous and professional. He assisted us in purchasing a great dining set at a great price. He even advocated for an extended discount because of my veteran status. His manager was equally accommodating by discounting my purchase even more. Our shopping experience was outstanding and we will definitely shop at this store in the future.
Matt S. was super helpful. He didn't pressure us into any purchases and let us walk around and try out different couches on our own time. He answered all our questions and showed us great options based on what we were looking for. Highly recommend you see him. He was great help and we ended up walking away with 2 furniture sets that best suited us at a great price.
Best Furniture Store Ever!! I bought my MATTRESS there for $500 less than the mattress store right on corner. Since I bought a mattress they gave me money off my furniture. I got everything within ten days thanks guys.
DO NOT BUY FROM THIS LOCATION !! I have just had the worst experience here. The five star reviews must be fake, they have delayed our delivery and do not guarantee it within 6 weeks as they state. The prices are way cheaper online and they don’t price match because they said that here we can “put a friendly face” and have someone in person to talk to but they have been anything but accommodating or direct. Matt was the supervisor and Did not help me with this situation at all. I’m really unhappy with this unprofessional interaction and will never buy anything from this Columbia Ashley furniture again.
Amazing place
Muhammad was outstanding! He literally walked around the entire store and help us with every piece we were looking for. I never write review but this experience needed to be shared. Thanks Muhammad!
Had a great experience with sales associate Masse! We came into the store a couple weeks ago looking for couches and he was able to look up all the info we needed and also had a great attitude and wasn’t pushy. We didn’t get anything that trip but came back today and purchased a couch set with no hassle, again with the awesome Masse! Angelina helped us through our transaction and that was smooth and simple! Would recommend this store to anyone who’s looking for friendly and knowledgeable staff and great quality furniture!
Muhammad Zain caught us when we came in and he did a wonderful job showing us around and giving us many examples to choose from. He even helped consider different arrangements. Our CSR Mariana got our transaction completely in a timely fashion and she was very pleasant to talk to. Thank you my friends and we will be back for coffee table, end tables, another accent chair, and most important the dining room set. I am from Ellicott City, Maryland and went to the grand opening at Dobbin Road!
My wife and I went in a few weeks ago to buy some new furniture after a recent move. The sales associates were friendly, if a bit pushy, and there was plenty of very nice, well priced furniture that we were interested in. When attempting to finance the sectional and dining set we wanted to purchase, however, something got messed up or miscommunicated. The two options that we were told were available to us were a "Snap!" three-month payment plan with no credit check, and a more traditional 12-month financing option. Somehow, despite applying and getting approved for the "Snap!" option, the bill and payment plan that was sent to us were part of a 12 month plan; which would cost nearly double what I was told we would be paying for the furniture. This was only the first issue though, as problems continued with the furniture delivery. I was at work when they came to drop everything off, so my wife watched them bring it all in and put it together. The first thing that I noticed when my wife sent a picture of the sectional is that it was different than the one that got delivered. And on top of that, they only delivered one part of it! After calling in to report the sectional issue I was told that they would get back in touch with my wife (since I was still at work) to try and work out how to resolve it. But when I got home that evening my wife said that they didn't even call. So now I have half of a sectional taking up space in my living room. After calling back again today, I was able to set up a day for them to come pick up the half they delivered, but it wont be until the middle of next week. They also need my wife and I to come back into the store to re-pick the sectional we wanted in the first place so that it doesn't happen again. Except they wont let us do that until after the wrong one makes it back to the warehouse and gets inventoried, so that will also have to wait until the end of next week at the earliest. On a lesser note, the dining set has been a beautiful addition to our home... Or at least it would have been had they not damaged a light fixture and a window in the process of bringing it in. To make matters worse, they didn't properly screw two of the tables legs in. So now I have multiple screws that are cross-threaded and sticking out of my table. They also managed to strip the screws while they were at it too, so now I can't even get the screws out myself to try and replace them! To make a long story short: the furniture is great, but the people involved are incompetent. I recommend purchasing everything out-right and moving/assembling it all yourself.
Patricia was easy to work with and not high pressure. Good selection of furniture and great prices.
I spent over $4000.00 to be disrespected and given no options to try and fix the situation. Plus, I was mocked because of my accent and insulted. It has been a horrible experience. The ordeal is not over yet. I purchased three rooms, totaling over $4,000 on September 2nd. We had to wait over two months for our furniture to be delivered. But only two rooms were delivered. We told the delivery drivers that one room was going to the basement, the refused to move the couches down the stairs, they stated “We are busy, we can’t”. We tried to move it ourselves, but it wouldn’t fit. We gave our door measurements and we were assured it would fit. Unless the delivery drivers have a magic way to make it fit, it doesn’t fit. So, after a long phone call with customer services, we decided to return everything. Since they gave us no options to help or exchange couches. She told us we would have to pay $150.00 restocking fee and we had to go to the store to set up the returns. I went to the store last night the manager TJ told me it will be a 30% restocking fee. I was outraged since they sold me couches they knew would have been too small and didn’t even offer the option of the drivers to return and try to fit my couches below, after waiting two months for the furniture, and we are still missing one room. I explained to TJ that the prices quoted was $150.00. During the middle of our conversation he took a phone call which was not an emergency. Then came back to talk to me, he then tried to call customer service so get confirmation. He lied and said they didn’t answer, I say he lied because I called customer service when I left, they answered and spoke to me again. But what was most disrespected was the staff. I am an American woman with a husband who served this country, I have a slight accent. The staff member who had no reason to be in my conversation with TJ joined in and repeatedly told me “you have to pay what you have to pay” and processed to mock my accent.
Our sales associate and customer representatives were great to work with! Matt S the sales guy was patient and showed us several different types of furniture and is knowledgeable. Tiffany was expedient and nice as we finished our purchase. We visited last Saturday morning! Thanks guys!
Beautiful store. Great selection. Helpful staff
Great experience, Matthew S was really helpful. Purchased a couch and dining room set. Matthew was patient and not overbearing or forceful with the purchase. Would highly recommend and will purchase from Matthew again.
I recently purchased a sofa, chaise, and ottoman. This was my very first purchase with Ashley Furniture in Columbia, MD store. I specifically made sure to have the chaise ordered for the left side of the couch. When the Sofa arrived the chaise did not. Additionally, the sofa was constructed to have the chaise on the right side and the ottoman and sofa had lint and dirt marks upon delivery. I noticed the products were wrapped in plastic so I am not sure how they could have happened. I called customer service and was not given enough information regarding the return of the sofa and to simply go onto google and leave a review. This will be the last time I buy a piece of furniture from this business.
There were plenty of options and Jim C. And Tiffany B. Got us in and out in about 20 mins total. It was so easy to find just what we needed! Also, Jim didn’t hover or push us to buy something, everyone was nice and helpful!
Had a great experience today shopping at Ashley furniture store. Jim Craumer and Tiffany Butanis were a great help. Can't wait to get our furniture.
Matthew S. did a great job helping me chose a lounge chair
Just stopped at the new store in Columbia to get ideas for basement furniture. Matt S was extremely knowledge and because of his great customer service we ended put buying a Sofa and Loveseat. Casey and the young lady (can't remember her name I think it begins M) at