Ashley Store Easton, MD

Tina, Kia, and Kyiasha were amazing! Each one knew the merchandise and was able to explain the pros and cons of the mattress set up we were buying. Kia explained the warranties but wasn’t pushy, we had a good experience and would recommend this Ashley Furniture Store.

I want to thank the entire staff at Ashley Furniture Easton. Mistakes happen in life. no one is perfect and everyone will end up messing up something at some point in time. even the person reading this review has made a mistake. Its about how you react to a mistake and identify a solution that benefits all parties. My 79 year old great aunt with dementia was helped by Roy with furnishing her new property and they did an absolutely wonderful job. on move-in day the 3rd party delivery company failed to pick up her mattress and pieces of her bed frame. Without those pieces she was potentially going to be sleeping on a couch for over a week or on a mattress on the ground (not an option due to a bad hip and limited mobility). We arrived back at their store and asked if there was anything they could do. Now at that point in time it was no longer their problem the warehouse messed up they had no need to assist us.... but they did anyway, they went the extra mile. They sprang into action and delivered us with a perfect solution. Now my 79 year old great aunt is sleeping comfortably in her new bed and they have just gained another life long customer. I have nothing but the utmost appreciation and respect for everyone who works at that storefront. Their customer service goes above and beyond standards of 99% of the businesses in America. Thank you so much :)

Today I had the pleasure of shopping at Ashley Furniture in Easton, and I have to say—Roy O is hands down the best sales representative I have ever encountered. Despite being only 21 years old, Roy carries himself with the knowledge, professionalism, and confidence of someone with decades of experience in the industry. His product knowledge was outstanding, and he handled my entire purchase process with incredible efficiency. Roy didn’t just help me find what I needed—he got me everything I wanted with zero hassle or delay. I’ve worked with sales reps who’ve been in the business for over 40 years, and Roy outperformed them all. If you’re heading to Ashley Furniture in Easton, ask for Roy Ortiz. He’s the real deal, and you’ll be in great hands. Thank you, Roy!

Kyiasha was excellent! Very nice and professional...... She listened to me and gave me exactly what I was looking for.... Thanks Kyiasha!!

My husband and I visited Ashley/Easton in search of a super comfortable sofa. Roy O. was our sales rep. The sofa we loved unfortunately did not come in the size we needed to fit our LR space…Later that week Roy sent us pics and details of those that would work. We returned on March 29th and found the perfect couch and matching chair. Roy went above and beyond…no pressure… just great advice and product knowledge. If all sales reps were like Roy…your buying experience would be one to look forward to. Thank you, Roy…hope you have much success in life…you’re the best!

Wonderful people and we love our new chair

Tina Flowers was amazing!

Ashley has always been my favorite furniture store. The staff in Easton were amazing and went out of their way to get me a deal.

Great service from Roy and GM!

Great customer service! Wonderful to work with!!

Having pets at home my Husband and I were concerned we would not find furniture for our crazy family. Roy Ortiz was quick to show us why this was the perfect fit. Thank you Ashley Easton.

Blown away by the service provided from Roy! Having bought furniture multiple times now I must admit he made it easy and headache free!!! I will most definitely be coming back 10/10

We were helped by Roy who was very accommodating in reviewing data from our previous visit one week prior. This helped us to receive the very best price possible for a very nice product. Linda at the front desk was very patient and extremely articulate in explaining all the T’s & C’s of our transaction. And finally helped us arrange for a convenient delivery date. Overall, a very pleasant experience. Thank Ashley !!

From the moment we walked in the door Roy made us feel at home, truly a professional. The staff are friendly and attentive I will be back!

The salesman was nice and informed. He showed most everything in our price range. The couch we decided on is going to take a long time to deliver unfortunately.

I had a great experience in Easton Ashley Furniture store. From walking into the door with a great customer service greetings from Mr. Roy Ortiz. He allowed me to explain what I was looking for and he broke it down to a few options that met my needs. Along with LaTisha she helped find the color I was looking for. Overall they were great and explained step by step the process and what to do when my furniture arrived. Thanks again Ashley team and big thanks to Roy and LaTisha.

Very pleased with service and it was fast delivery

Wonderful service by Tina Flowers, Kia and the GM ! All around pleasurable experience. Can’t wait to go back and buy more furniture.

Kyiasha, was very professional, personable, knowledgeable and helped me tremendously picking out an oversized chaise lounge.

Wonderful experience

Needed A New Sofa For My Apartment And Roy Was Very Helpful During The Process

She was very helpful she got us in a new sofa

We had a wonderful experience at the Easton location with Sarah and Kyiasha. They both went above and beyond and worked together for well over an hour to find a bed that my husband and I both loved and was actually in stock and able to be delivered prior to the Holidays. We went into the store shopping soley for a king size bed and night stands and left with that plus a new GORGEOUS counter height kitchen table with 4 chairs and bench. Kyiasha went out of her way to work up an attractive package deal that we could not say no to. Thank you so much to both of you lovely ladies! We absolutely love showing off our new bedroom and kitchen set to family and friends!

Pretty nice store!

Sarah was a great help, And she helped us find new furniture .

Kyiasha was extremely helpful. She was very patient as we rearranged our pieces of furniture and helped us measure over and over again. I highly recommend shopping at Ashley Furniture in Easton - she gave us her undivided attention

From the minute we walked in, until we left, Latysha was right with us, offering insight on the pieces we liked as well as suggesting pieces that would compliment our choices. She wasn’t pushy, or one of those that gravitate towards the most expensive pieces to line her own pockets. She was friendly, respectful and pleasant the entire time. We will definitely come back and ask for her the next time we are in the market for another piece! She was a gem and truly an asset to your company!

Sarah was great

Sarah was very friendly and so helpful!

Thanks Latysha really good service god bles you🙏🏼

The staff were incredibly helpful and friendly. They consistently found the answers to all my questions about the furniture.

Customer service is immaculate and we can't wait to return to purchase the rest of our furniture.

Sarah was fantastic! She was so helpful. She even kept my 3 girls entertained playing games. Great experience

Outstanding customer service and awesome personality! Sarah went above and beyond and made my in store purchase enjoyable and processed everything efficiently and quickly. Will definitely purchase again!

Everyone was pleasant and very helpful. I will be back.

Wonderful Service!!

Great service listened to what I wanted!! Very happy with my cut!! Thank you!!

Lytasha was our sales gal. She was above and beyond anything we could have hoped for. We were in the showroom almost three hours. Lytasha was patient, friendly, professional and helpful with great knowledge enough to answer the myriad of questions we presented. We were able to make our selections and purchases and could not be happier with the things we bought and the help we received. The ladies who helped us with the final check out and payment were equally as friendly professional and helpful. Thank you, Ashley for a great experience.

Sarah was a great sales person. Lots of choices . Was wonderful with my daughter. Very nice place

Great person great service

We went into the store having an idea of what we were looking for. Latysha listened to our needs and gave us several options to choose from without trying to talk us into something different. She was fast and efficient in finding us the desired style and pricing to meet our budget. We will definitely be back to visit Latysha and the Ashley furniture team for our next home purchase!

We had a great experience at the easton store Sara allison was great and went beyond her job

My entire experience was amazing! Sarah did a wonderful job helping me find the perfect dresser and had me laughing the entire time. Will definitely consider this store again if I ever need any more furniture!

Walked in and was immediately greeted by Latysha. I Sat in about every couch until I found exactly what I was looking for. Latysha was very patient as I measured the dimensions to make sure it would fit. 10/10 will come here for all of my future furniture needs.

Latysha was absolutely wonderful! Her and Lakeya had the best costumer service I’ve seen in a very long time. We found the perfect piece and didn’t feel rushed in the slightest.

Sarah, was such a joy to work with, at the store, she's very thorough with everything she dies, I started feeling a little tire, being diabetic, Sarah offered me cups of chilled water. When I left this store, I gained a new living room set and two new daughters. Yes, the lady that got my paper work done, was a joy. I'm in love with Ashley Furniture in Easton Md

Everyone was so helpful and friendly. Our salesperson was very knowledgeable.

Great place to look about and Latysha helped out with our purchase.

Sarah was very friendly and helpful!!

I walked into the store and Sarah was there to greet me she was very friendly and helpful I told her exactly what I was looking for size,color and price wise and she found me exactly what I was looking for. The reason I'm only giving the store 3 stars is not because of Sarah my experience with her was 5 stars and I would recommend anyone to please ask for her when they go to the store but the woman that handles all the financial part of it I was not impressed with we went over my address name number ECT before I even left the store to make sure everything was correct so my phone number was wrong and I gave her the correct number well about 4 days later she calls me to thank me for my purchase and tells me that she tried calling me but it was not the right number Sarah had to give her my correct number thankfully but I mean wasn't me going over all my information before I even left the whole point so they had the correct information

It’s been great dealing with Ashley Furniture. I’d highly recommend them. If you find something you like there. It was a good experience dealing with them. And my furniture was delivered quick. I’m SO in LOVE with my new sectional.

You have to come see Latysha !! Great service, professional & caring to make sure we are happy with our purchase.

Our sales lady Ty was amazing!!! She was very personable and knowledgeable about the furniture. I will send anyone I know looking for furniture to her. We love Ty!!!

Thank for Tymeka and Kyiasha. We 100% recommend and will come back for future purchases.

Great service, we bought a floor model that was heavily discounted, when we arrived the next day to get it they had it all disassembled and Dolly and hand trucks to help.

They are so nice here, they are really friendly and nice I definitely recommend to come here to buy stuff.

The staff was very helpful and nice. Made experience wonderful. Was able to get what I needed and process was easy. Thank you and hope to see you in the future.

Everything was great. Delivery on time, very professional and polite

Latysha was simple outstanding!!! Highly recommend ashley furniture

Staff was so helpful and personable. Office Manager Lakeya B was right on point, she is an asset to Ashley Company, also Tykeya assisted me with delivery issues, and was very helpful.

Kyiasha was great! Helpful and informative. Friendly and approachable!

I had a wonderful experience at Ashley Furniture Home Store thanks to Latysha, the sales representative. She was warm, knowledgeable, and attentive, helping me find the perfect furniture for my home. Latysha’s dedication to customer satisfaction made the shopping experience enjoyable and stress-free. I highly recommend visiting her for great service!

Great experience at the Easton location. Damirr was very attentive as was the general manager.

Latvsha was great help made buying easy.

We had a wonderful furniture buying experience. Professional and courteous service.

Damirr was great! They had exactly what we were looking for and we were able to get in and out.

While our initial experience was great, starting with our salesperson who took care of our needs and was patient while we explored our options at different stores, we picked a couch and love seat combo that we liked, delivery went without issue and all was well for about 6 months then we noticed the couch was sagging and was making a creaking noise then after inspecting it we then realized the decking that holds the cushions was tearing on one side. We reached out to Ashley for a warranty repair and they sent out one of their contracted furniture repair companies, the tech inspected it and said he couldn't fix it because he didn't have the decking material woth him and told us they would order it and then come back and replace it. Two weeks went by without any communication then we received a very short and abrupt email Ashley stating that the tech reported the couch was customer damaged and they wouldn't repair it. We tried calling to get more clarification on this but weren't able to talk to the person who emailed us and the customer service representative who we did speak to just reiterated what was already stated. We asked to speak with a manger to discuss why this determination was made, as there's no way we damaged it, it was clearly a failure in thw decking and a quality issue. Unfortunately we were told there was no manager we could talk to and we were only getting responses by email at this point saying they weren't able to help us. It almost felt like we were being scammed by the cold response we got and all without any recourse. I reached out to this store to see if they could help me and they told us that there really isn't anything they could do as it wasn't up to them. The only thing that was offered to us from Ashley was they would send us the replacement decking material, but we would have to replace it ourselves. Now they won't respond at all at this point. This furniture continues to fall apart, the chair now sags even more and will likely fail completely and now the pillow is also falling apart. Now with no options we are disappointed and frustrated with a couch that will soon be unusable and out over $2,000. I don't blame this particular store, they aren't the issue, but I can't recommend Ashley furniture to anyone in good conscience due to the quality issues and warranty support.

Purchased a sofa at the Ashely Furniture’s Easton location and our sales rep was Latysha…she was awesome! She was very helpful and patient with us as we took some time to decide on a purchase. She was a complete delight to work with, we felt very comfortable with her like we’ve known her for a a long time and she made our purchase smooth. The prices were very reasonable and we’re so happy with what we chose. Thank you again Latysha!!

Great experience and good deal on a chair. Excellent service from both Keya and Latysha.

LaTysha was absolutely wonderful. Easy breezy, in and out. Very accommodating! Love my new patio set!

Natasha was very welcoming as soon as we walked in. Told her what we were looking to purchase, took us to the item. Informed us of sales, discounts. Purchased item. She is very friendly and willing to help, not pushy at all to upsell. We will return to see you Latasha, thank you!!

Great store with an awesome selection. Latysha helped my wife and i pick out 3 Great pieces. She was super helpful, very personable and extremely knowledgeable. We couldn't be happier!

Latisha was a dream this morning! Thank you for listening to our needs and following through with necessary details!

Latysha was very helpful in finding us a couch that will fit our space! She was patient with us throughout our visit! I highly recommend!!

Edit: Even though online said our items would be here a certain date we have yet to receive our items that we purchased in store. Here I thought that by purchasing them it would still get here the same time frame. The attitude I received when asking about this. We called twice and never got a phone call back till now and once again it was nothing but attitude from Ms. Linda. Seems like they are only nice to you when you are purchasing items anything after that they show you their true self. This place may be hidden but it’s a gem! They answered all of our questions and they were extremely helpful!! The kids loved being able to find “the fake spill” on certain areas while we looked around. These ladies were extremely helpful and friendly, made you feel like family! Definitely will be back to get our entryway table. 😊

Natasha and Charlotte were sooo helpful and so patient with my wife who couldn't make up her mind!!!

Latysha was wonderful! Very personable and she had great product knowledge. A++ all the way.

Latysha in Easton branch was great.

Went in to the Easton Md location today looking for a sofa sectional. Had the pleasure of being greeted by Lakeya B. the office manager. She was very friendly, polite, helpful and very very patient. Walked out in less than an hour purchasing my new sectional. Thank you Lakeya and Linda for your help. Definitely worth checking these ladies out if your looking for a new addition to your home.

Latysha was very helpful and attentive. Dorothy was very honest and friendly as well.

Great experience. Friendly associates. Latysha meet me as soon as I walked in and explained about different mattresses there were. Have shopped in the Easton store before and will come back again.

Service was great. Very helpful and quick.

Latysha was super helpful and very pleasant. I enjoyed working with her!!!

Dorothy was absolutely amazing and incredibly helpful and accommodating. We went in unsure of what we wanted and walked out 30 minutes later with the perfect sectional at a great price. Everyone was very friendly.

Everyone was wonderful and so friendly

Came in to Ashley Furniture in Easton was meet by a knowledgable and friendly sales associate Latysha Conway, she went above and beyond it was busy but she took care of us all in a timely manner and me myself and all three other customers where happy as well. I will be stopping in again was a great experience.

Latysha at Ashley home store in Easton was really helpful. We had a great experience.

Latisha was Very helpful, patient and professional.

Blakey and Latisha and Ms Charlotte were wonderful with lots of knowledge. Great store to go to.

Latisha was a great help! She helped us pick out the perfect couch. We’ll come visit her again for our next furniture need.

Latysha is a great asset at the Easton Ashley store. She provided me with excellent customer service, friendly and she was very knowledgeable of the current sales & financing options that were being offered. I had seen a dining set online & wanted an in person visual of the particular set. Latysha was more than happy to help me. Overall I had a great experience from the time I walked in the door until the sale was finalized. Thank you for all of your help today.

Latysha and Dorothy were so helpful! helped me and my boyfriend 3 different times during our move in process. great to chat with and answer all of our questions and helped us pick the best option!

Latysha was very welcoming & helpfu! I highly recommend asking for her when you visit the Easton store! ❤️🥰

Latisha was very nice and good customer service. . Thank you for your help.

Ms.Linda is very good at assisting..

Dorothy H greeted us when we walked in and immediately started looking for the size dresser I wanted in the style I wanted. Super friendly. Found the dresser pretty quickly, then gave me 25% off. Great experience. Highly recommend giving them a shot.

Very nice sales team. No pressure

Very helpful and kind

Dorothy was very helpful and provided a seamless experience. We got to get to know her and seen some lovely pictures of her doggies.

Always a great experience here. Latysha was very helpful and friendly! Will be returning.

We had a great experience purchasing a new mattress. Latysha and the manager were both extremely helpful and friendly. They walked us through our options and gave us plenty of time to consider our choice. We were not rushed or pushed into a decision, and everyone was so friendly. They clearly know their stuff! We also had a slightly fussy toddler and a newborn with us, and the entire staff made us feel very welcome.

Latysha was amazing! Patient, kind, and genuinely helpful! Make sure you ask for her!

The personal attention was amazing in the Easton store. Latysha was exceptionally helpful and attentive, without crowding us. She made the entire experience quite enjoyable!

My husband and I love Ashley furniture! Nice big show room with the most beautiful selections. Latysha was able to sell us on a couch we had been looking at, customize it to our liking and made the whole process an absolute breeze for us. We are so thankful for her and can’t wait to get our couch!

Bought a sofa and box spring this weekend, came into the store twice and Dorthy the store manager assisted us she was absolutely amazing so patient and kind.

Miss Linda and Miss Lakeya were outstanding! They were very helpful and a pleasure to work with. There was an issue with my Ashley Card and Miss Linda took care of it for me and I appreciated all of her help!!

Top notch customer service, fair pricing and the sales associate Latysha was very pleasant and knowledgeable. Recommend.

Latysha she was lovely and helpful. Definitely plan on coming back.

Excellent service!

This store was so amazing with getting everything figured out and squared away. We had some weird road block, Latysha worked it out promptly. I came in to look into an entertainment center and walked out a happy customer! Ms.Linda helped me on the finance end and she was so patient and sweet. Over all great customer service! I will be back!

Amazing! Latysha was wonderful and got us the best deal possible. Couldn’t have asked for better assistance picking out new furniture and bed! Will definitely return.

Latysha was very helpful and very knowledgeable.

Dorothy was so friendly and helpful with all our questions. She helped us make a great decision on our couch!

Latysha was very knowledgeable of the store inventory, she helped us find exactly what were looking for. Latysha was very friendly.

Great customer service, Latysha and staff were great and very helpful.

Dorothy was personable, knowledgeable and friendly. Thank you for your guidance in selecting the best chairs for my living room.

Lakeya at the Ashley Furniture store in Easton was very helpful. All the staff were very helpful and friendly.

Latysha was amazing. I will ask for her every time now. She's in the Easton branch.

Every time I come to the Easton store I have good experience the service is excellent. I will continue to do business there. They are very professional

Lakeya was helpful and attentive.

Lakeya was an awesome office manager, she helped us out and was very friendly Thanks

The ladies at Ashley were great! Linda, Lakeya, and Dorothy were attentive, quick, and very personable. They made furniture shopping a breeze!

We purchased a sofa and mirrors from this store, we were assisted by Latysha, who was very professional and personal. Recommend this store very highly.

Great people who are very helpful! They

Latysha was very helpful and patient!

Miss Linda was great to work with and Miss Dorothy was a great sales person. Very patient and helpful.

Love these ladies at Ashley furniture in Easton MD. They were so friendly and helpfull.LekeyaB was who helped us .but everyone chipped in to help as well . Great group of people. Will definitely be back . Thank you so much

Super wonderful experience!!! Dorthoy was so helpful into finding the perfect set! So quick and easy so excited and definitely will shop again!

Great selection and great staff

Dorothy was very knowledgeable and helpful. We appreciate her help!

Jacquelynn at the Easton store. Very helpful, very nice, a pleasure to work with. Thank you!

I had a great experience today with Jacquelyn in the Easton store with the purchase of my new sofa.

Dorothy and Jacquelynn were great ! Very helpful and informative.

Such a pleasant experience from the time we walked in the door to checkout. Mrs.Linda was very thorough, took time to explain the process for delivery and set up. Dorothy was patient as we made our selection. Excited for our new set

Dorothy was pleasant and helpful.

Excellent service!! Latysha and Charlotte were absolutely wonderful!! Very pleasant and helpful!! Highly recommend!

I had a great visit today. I walked in just looking to try out a new mattress and ended up purchasing. My sales lady Latysha was amazing she had all the answers to my questions and was able to get me set and leaving with a new mattress ordered to be delivered to my house. I really appreciate you Latysha!

Excellent service.

Wonderful service! Had exactly what we wanted, ordered a different color! Jacquelynn and Dorothy assisted us through the process!

We had a fantastic experience at Ashley Furniture! Latysha, who is a salesperson there, guided us through the entire process. She has a great personality and very helpful. Thank you!

Super helpful! Made the buying experience easy and pleasant!

Latysha. Was very thorough and helpful

Tysha and Charlotte are the BEST!!! Very patient and very knowledgable. Thanks ladies!! Dorothy the manager is not as patient. During my visits, she was very rude and continued to call on the salesperson, as if the salesperson was in error. Today, I finally decided to make the purchase and Dorothy continued to call on Tysha, who was taking time to make sure that I understood exactly what I was signing on the purchase agreement. I had a ton of questions. If it were not for Tysha and Charlotte, today, I would have never returned nor would I return to have to deal with Dorothy. I feel sorry for the staff at this location. Dorothy is something else!!!

Super helpful, great customer service I really had a great experience shopping here! I highly recommend! Back again and the service is still the same. Thank you so much!

We stopped in to look at living room furniture and were greeted by, Dorothy. She was extremely helpful, very friendly, and extremely knowledgeable on the products available. I’d give her 10 stars if I could. Highly recommend her and Ashley Homestore in Easton, MD.

Great shopping experience! Thank you Latysha for your assistance! I'll be back for the sofa!

Latysha was excellent! We came to the store in pursuit of a sectional and she helped us during all 3 of our store visits. We were very indecisive and she was so patient with us and helped us through all the way to the end. We would come back and specifically ask for Tysha again! Thank you!!

My husband and I came into the store looking for a particular sofa for our new home. Latysha greeted us with a friendly smile as we walked through the door. Even though the store didn’t have the sofa we were looking for Latysha was very helpful. She showed us many similar options on the floor and also in their inventory online. We ended up finding a sofa we fell in love with. She was not only patient but helpful with advice and recommendations while my husband and I went back and forth on the configuration options. Thanks to Latysha we had a wonderful furniture shopping experience.

Love my new couch! Latysha helped us so much!!!! She made the experience so easy and fun!

Latysha was wonderful!!

Latysha was great!! Wonderful service! Thank you so much for your help!

We came in pretty late and we were received, assisted, and propped through the options at Ashley’s . Thank you Latysha!!!

Dorothy was the bee's knees, she did a great job. I was only planning on looking but she listened to our needs and was able to get us exactly what we wanted. High five Dorothy, you are a rock star!

Wonderful saleslady

Great time finding what we needed. Latasha was a great help.

Latysha provided great service in a professional manner.

Very pleasant and helpful. She laughed with us and helped us feel comfortable sold us wonderful couch and love seat.

Latysha was very polite and professional !!

All of the staff is very knowledgeable and helpful.

latysha greeted us with a smile and helped us find exactly what we wanted plus more! she made shopping for new furniture a breeze, and she was very joyful and fun to talk with! i highly reccomend asking for her when you come in to the store!

Latysha was fantastic in assisting us , answered all of our questions and made everything very easy and simple to purchase. Highly recommend coming here to buy your furniture.

Tysha was an excellent salesperson that greeted us upon arrival. She wasn’t pushy and allowed us space to look around. She was there to answer questions swiftly. Definitely a great experience.

My wife and I had a wonderful service, and Mrs.Dorothy was a great help.

Latysha was phenomenal today awesome customer service. She help my 91 yr old aunt find a sofa that she was happy with.

Tyesha was awesome, she help us get what we need. We

Awesome service and help.

Received a friendly Greeting from sales rep, she was kind enough to explain pricing, a chair caught our eye and she continues to answer our questions carefully and completely. Overall she was OUTSTANDING. Well done.

Wonderful service and selection

Jacquelynn and Ms. Linda are absolutely amazing!!! Jacquelynn is very knowledgeable about all furnishings, professional and friendly. Ms. Linda is thorough and provided wonderful customer service. I highly recommend seeing Jacquelynn for your furniture needs!

Walked out having found EXACTLY what I needed at the price point I needed! Kind, professional, so so friendly!! So glad I came!

Both pieces of furniture we ordered were delivered earlier than expected. We are very pleased with the purchase and the staff.

I had a great experience today purchasing my living room furniture. All of the staff were very friendly, helpful, and accommodating. I highly recommend this place!

Many thanks to Latysha for helping me select the perfect mattress. Her patience, knowledge, and friendliness made the selection very easy.

Sales girl was helpful but haven’t received the chair yet.

Great experience. Looking forward to my next purchase.

Latysha was awesome! She listened to our needs and offered options. She made our experience enjoyable!!

Awesome staff. Ask for Latysha and she will help you get your home together. Great customer service after several purchases for my home!

Very friendly and helpful without being overbearing.

(Translated by Google) Excellent service from Latysha (Original) Excelente servicio de Latysha

Very good Latysha was wonderful

Amazing experience! Could not have asked for better service!!!

Latysha was very personable and helped us pick out our bedroom set quickly! 🤗

Latysha was amazing. Took care of everything for us and made sure we were happy.

I bought a set that cost a total of $3,200. I had it delivered, signed off for no damage (to the furniture)on the paper. The delivery guys shut the screen door when they finished, so I had no idea that they had pulled the frame of the screen door apart when bringing in the furniture. As soon as I discovered it, I called the storeit took over a week and 3 employees (one was the manager) before I heard anything from regional office. After almost 3 weeks of this, they then decided because I signed saying that the furniture had no damage, they weren't responsible for the damage to my screen door. And will not respond or refund my money for it all

Latysha was exceptionally kind and helpful. Will absolutely be back in the future.

Latysha Conway was a great help she was very helpful and a pleasure to do business with.

Latysha was friendly, professional and very helpful. Very knowledgeable about products and had great suggestions. Highly recommend seeing her at Ashley Store in Easton.

Latysha was wonderful - she took her time and showed us everything we asked about. Working with her made the whole experience much better - and we chose the couch she said we'd love!

Had a wonderful experience at Ashley’s located in Easton Md. staff was very friendly, helpful and efficient! Kyiasha and Mrs Linda made sure I was taken care of and was very knowledgeable able their product! Highly recommend.

Latysha was extremely helpful as soon as we walked into the store. We had a pleasant experience and made a purchase within 30 mins.

Great service!

Friendly service, great prices. Dorothy was our sales associate and was very helpful and informative. She worked hard to get us what we were looking for.

Tynsha and Donna were fantastic

Great shopping experience with Latysha in Easton

Latysha was very professional and pleasant!!!

Amazing service , friendly and helpful! Made this purchase easy. Best sales people in Easton Latysha and Dorothy are the go to for all your furniture needs .

Store reps are wonderful patient and knowledgeable

Kyiasha and Dorothy were very helpful in our selections!! Will definitely recommend to others.

The experience was great with kyiasha and Dorothy during our furniture order process

Kyiasha was extremely helpful and professional and we were able to find bedroom furniture for our daughter.

If you are ever in Ashley’s; Latysha is the champ! So friendly, knowledgeable & helpful in the best way possible. She and Mrs. Linda sat down and walked me through the entire process insuring I got everything I wanted correctly and that I understood the process. I’m so thankful for those two ladies and will definitely be back!

We came to Ashley today to purchase 2 new mattresses. Kyiasha, Dorothy and Linda were extremely pleasant, patient and professional. We will definitely consider purchasing from them again in the future. Thank you ladies!

They worked with me to find what I wanted and helped with the price.

Awesome experience

They were so nice! They made the process so easy. Kyiasha was a great sales person. Linda was great at checkout explaining the process! Highly recommend!

UPDATE: Never again! While we had a great sales experience and were happy with the sofa we purchased, the sofa decking broke in less than six months. Feeling comforted that we were still within the warranty period, we contacted the store and opened a case. They send someone out to review the damage and make a repair plan. The next week we were contacted that they had deemed our damage was "beyond normal household use." (Which is bizarre, because this couch has only been in one place in our house since it arrived.) If I could go back in time, I would avoid anything to do with Ashley Furniture at all costs. Shoddy products with poor workmanship, customer service that provides no service, and dishonest warranty policies.

Very Nice and knowledgeable about the merchandise an polite😀

Latysha were wonderful. They knew exactly what I wanted. Such an amazing experience as they help me choose beautiful furniture for my new house. Can’t wait to come back!

My Service today was very easy and smooth!! My salesperson was top notch the very best her name was Latysha Conway. I will be back time and time again!!!Please don’t hesitate if you’re in the need of furniture to stop by your Easton md store

Thank you, Latysha Conway, I appreciate all your help.

Super cool, super friendly, very knowledgeable

Latysha was very helpful. We purchased a sectional and she was very knowledgeable.

Great service quick and painless thanks to Latysha!

Great service Tasha was a great help

Very good service. Ashley was very helpful with what I needed.

Very satisfied, beautiful high-quality furniture and very good attention, Latysha attended me and her help to buy my furniture was great.

I had a great experience working with LaTysha today to find my dream living room set. Make sure you ask for LaTysha when you stop by.

I was so impressed with the Sales Associate Kyiasha Hood who greeted my daughter and me on 4/14/23. I took my daughter there to start looking for a bedroom set for her birthday. I was thinking this is going to be a long and torturous process, because I was limited in my head on spending, and we have different taste in , well everything...lol. Kyiasha asked Vicki the right questions and took us to this bedroom set that the back headboard had LED lights in it. The price was well below what I was prepared to spend and we had ordered her new bedroom within 15 minutes and was out of the store in less than 40 minutes. Kyiasha was pleasant, knowledgeable about the mattress we had ordered and knew the adjustable mattress would work with that bed and as we were talking she had shared some funny stories about her days in school. I definitely will recommend Ashley Furniture Store to my friends and family. Their furniture, that I saw really spoke to me and when I decide to get that livingroom set, well you know where I'll be going. Thank you Kyiasha and God Bless.🙏😇

We had a beyond amazing experience at this story. Dorothy is exceptional in her work and we were blessed to have worked with her. Her attention to detail and knowledge of the products was second to none. John and Tasha were also wonderful! Thank you for the best of experiences.

Friendly and knowledgeable. Thanks for all the help.

Latysha was very awesome she helped me pick out my furniture she was very nice to me her communucation was amazing definitely come to Ashley’s furniture she is the hookup!

Latysha was fantastic!!! Best sales person ever!!

Our recent experience at Ashley was simply wonderful! The personal service we received from Latysha and Dorothy was so appreciated. They worked with us to find the exact pieces we wanted and ensured all the dimensions would work with our room layout. We definitely recommend a trip here soon!

The service provided by Latysha was great. She was efficient, friendly, helpful and kept us smiling the whole time

Very nice experience with Michael!

Very helpful friendly staff. Informed me of their promotion to save some money.

Kyiasha and Dorothy were great and heelp me find what I was looking for. I will come back just because of the great service.

Went to Ashley's furniture store today, walked in unsure if I could afford to get something so beautiful. Ms. Kyiasha came to my rescue!!!! Her and her manager went above and beyond to help me not only pick out the perfect sofa with the corner and chaise, they also helped me with the financing.... Beyond pleasant ladies and I will shop no where else for furniture in the future!!! Thank you so much!!!!

Great friendly staff.

Courteous and knowledgeable service. Kyiasha and Dorothy were awesome.

Latysha was very helpful!

Latysha was wonderful to work with. I appreciate all her help.

Had an excellent experience at the Easton location. Kyiasha helped us put an entire living room together with pillows, rugs, and vases. It really came together well with color choices that we really love. Her design skills really helped pull everything together in a way we hadn't expected. Dorothy also helped ring everything up and gave us a nice deal on some pieces we were debating.

I had a great shopping experience today. Latysha was very helpful and patient when it came to what we were looking for. I highly recommend going into the Easton store for all your furniture needs.

I came in today for the Ashley's presidency sale. I've got a really great deal and a wonderful dresser. It's my second time buying it. That's how much I like it!.....Latusha was so helpful and pleasant. The item that I wasn't was not on the floor anymore but she was able to find it and pull it up for me. She made me very happy customer. Thank you so much

Anthony was very helpful, quick service

We went to the Easton, MD store to buy a new sofa and Kyiasha was super helpful with our purchase. We would definitely recommend shopping there. All the sales people were also super friendly.

Anthony Chaudry greeted my family and I with a smile and was eager to help in anyway he could to make sure we were satisfied in everyway with our purchase. Would most definitely recommend Anthony’s help to others.

Was helped by Anthony he was great all around! Thank you!

Great service! The teams at this store is amazing!! Best furniture purchasing experience ever! Thanks so much for helping me find my furniture.

It was such a pleasure to work with Kyiasha, she new exactly what we were looking for and knew just what ask to help us in our search.. Great people and great service ❣️

Great selection of couches and many were in stock. Very satisfied!

We had the pleasure of working with Kyiasha today. She was very knowledgeable, showed us lots of options and gave us a very fair price. This is the reason we keep coming back! Thank you Ashley for a great experience!

Latysha Conway was extremely helpful in finding my husband and I the right couch for a small living room.

Hi, Ashley Furniture of Easton is doing me wrong. My couch broke around Oct 4th 2022, repair man came Dec 29th 2022 and here's how they left my couch. Can someone help get my couch right? Customer service doesn't call back after multiple 72 business hour waiting periods according to them.

Everyone was wonderful and very helpful

Kyiasha was very helpful, patient and informative. We appreciate all of your help and are looking forward to our new furniture!

Kyiasha was very helpful in helping us to pick out our new couch. It was a great experience all around!

Poor selection in store compared to website. Prices seem a little high. Staff was friendly.

Kyiasha was very helpful, gave clear information and made the purchasing experience so easy.

Latysha was a pleasure to work with making my purchase

Latysha was awesome! Great to work with and was very helpful.

Staff was exceptional and the GM was great with her employees and super helpful.

Wonderfully pleasant experience. Kyiashah walked us through finding just what we wanted/needed.

Great experience here! Kyiasha and Dorothy were so helpful while we searched for a new kitchen table set! Found a great one after looking over several suggestions and examples, can't wait for it to arrive! Thanks so much, we'll be back!

Kyiasha from the Easton store was very helpful in purchasing our new couch!!

Kyiasha H. was knowledgable,, enthusiastic and gave us a great deal on a sofa and entertainment!! Wonderful!!

Not often do you get a salesman whom is knowledgeable and shares option for purchase and doesn't pressure you to huy that day. John DaCosta was professional would go back just to have John work with us.

Absolutely amazing service! The salesman John was very helpful, listened and really worked with me to find something in budget! The finance ladies were amazingly friendly and really made me feel at home. I would go back and recommend this store!

Found some good items at the store, pretty good prices for new furniture, Kyiasha was very helpful! UPDATE: They delivered the sofa broken, and it took two weeks of calling every day before they scheduled a time to replace the broken piece. The headboard we ordered, which we were told multiple times would work with our metal bed frame, did not fit our metal bed frame. They know how to facilitate a sale, but the follow-up is significantly lacking.

My husband and I just had the most wonderful experience at Ashley Home Store. We purchased a couch and chair. The sales women were extremely knowledgeable and helpful. We would recommend them to anyone looking for new furniture.

We had a wonderful experience. The staff was professional and caring, and went the extra mile to meet our needs. Well done! And great products!

Mrs. Dorothy was a huge help to my mom in purchasing her new recliner! Super friendly and was absolutely not pushy with sales. She was very efficient and gave her a great deal. Would 10/10 recommend going to see her for your next purchase!

Dorothy Hussnatter

Compared to other Ashley Stores, this one was very pleasant and helpful! Ms. Dorothy took the time to actually help us explore all options that work for us. Definitely recommend this Ashley store.

Great Customer Service! Latysha and Dorothy provided exceptional service. I have been shopping at Ashley for years and will continue to do so.

Dorothy is an excellent sales person and genuinely cares about your needs!

We went in looking for a sectional sofa and needed a quick delivery. John DaCosta had just locked the doors for the evening. He saw us invited us in for a quick look. He could not have been more accommodating, knowledgeable and friendly. Nutshell he made the sale happen with extremely grateful customers...and a queen size bed was added to the sale. John and Dorothy were excellent to work with. Much thanks for a great experience! We will be back

Awesome service Great prices Wonderful people to work with

Great service. The staff was helpful and showed us all the options available. I reccomend stopping here first for your furniture needs so you don't have to spend the day looking all over town.

probably one of the best experiences I've had at a furniture store. the employees were very helpful with what I was looking for and found something within my price range.

I purchased a sofa and oversized chair in October 2021 by March 2022 I started reaching out with concerns of the sofa looking like it was 10 years old and losing the shape . They send me stufffing for the pillows and told me to reflux them to which I have already done numerous times , they also ended up sending a new cushion as well but told me this is normal wear for a 4 month old sofa . Worst customer service and factory warranties . I’ve seen 60 yr old furniture hold up better that the new stuff . Totally dissatisfied! I’ve purchased numerous pieces from Ashley and furniture land , but I have never had an issue like this in 20 years .

Great service!

My last review got “mysteriously” removed. We bought a couch less than a year ago with a premium on warranty. Little did we know when we need to claim warranty on the motor which broke soon after delivery, Ashley furniture store did everything they can to NOT help us. They managed to stall over a year after the warranty expired to tell us that they won’t cover since it expired. Absolutely disgusted by how they do business comparing before and after you bought something from them. What a disgrace! Suggestions: 1. Go anywhere else but Ashley 2. See above 3. Just don’t

We received very poor service during a warranty claim. Buyer beware if you are buying anything that might need service after the sale - even with the extended warranty - you are not going to be happy. I've received better service at Walmart! We won't be returning.

Friendly faces of the sales team cycle thru every visit- makes me wonder how good it is to work here. Buyer beware, all sales are final and do not buy the warranty because it doesn’t cover labor, installation/haul away, or shipping. Paid over $6k for a leather couch and nearly $600 for the extended warranty then within the 1st year the recliner mechanism broke and it takes months to get a repair plus I have to pay shipping and for someone to connect it. This should have been explained up front but they are in a hurry to book the sale and I imagine with the turnover I’ve witnessed they don’t really train the employees to explain details. Bottom line is I don’t recommend and I won’t be back.

Friendly. Very helpful. Not pushy would definitely come back. Sakes rep John Da Casta was the best

everyone was really nice and attended to my likings and what i preferred instead of what was easiest to sell. great trip 10/10 recommend

We ordered a kitchen table from this store where we were promised it would be delivered and set up for us, that was apart of the price. It was delivered (with a family member there to open the house for them) and just dropped off. They did not set it up and left us with a bunch of pieces AND NO BOLT KIT. We noticed it wasn’t set up and thought, “oh well, we will do that when we’re moving in.” When we moved in a few days later is when we noticed there was no bolt kit for us to put it together ourselves. We called the store and they not only didn’t help besides send us to customer service, but they made a comment that it was weird we were just pointing this out a week after the delivery… not only is that not a concern of theirs when we decided to open the box, but we didn’t attempt to put it together until the actual move in day… and it was promised to be delivered and put together for us! It’s now been a week since and we still haven’t heard back on when we will be getting a bolt kit. When we call we get the run around. We will not be using Ashley ever again.

They have nice furniture but this Ashley store I feel like has the highest prices compared to online and surrounding stores

Very disappointed with the service! We were told to be home during a 6 window of time! Truck supposedly broke down and will return in 72 hours! We tried to call the driver back to find out if we could meet them at warehouse and get our purchase and it’s just gone directly to vm. No answer! I asked the store manager if we could come get the couch we purchased off the show room floor since we sold our couch today expecting we’d have a couch to come home to! The manager said no, I asked her why and she said because they needed to couch to sell! Umm hello, take the one that we have now not coming to show on your floor! Good customer service would go above and beyond to make their customers happy! She straight said “No!” Ashley furniture was dead when we went in there shopping! I’m sure having that couch on the show room floor is not going to make them miss any sorta sales in the next 72 hrs! Very displeased! I knew this would happen! Furniture stores never keep their word on delivery dates! Beyond disappointed will never shop here again! Very poor customer service as well! If I were that manager I’d go above and beyond to turn a customers disappointment into a happy experience! I realize it’s not their fault when it’s a delivery issue, but the way she handled it when I asked if I could take the one off the floor was inexcusable!

Leigh was incredible and extremely helpful. She helped me with finding exactly what I wanted. I am super thankful for all of her hard work and she was just a big help all around.

We needed a small sofa or love seat. Leigh greeted is quickly and showed us what was in stock. We were able to make our purchase and be out of the store in less than an hour with delivery in just a couple days. Very satisfied.

Pushy salesperson and most merchandise is unavailable for months.

Leigh Steininger helped us with choosing a power lift recliner and was very informative, patient, and professional. She is an excellent sales woman and never put us under any pressure to buy. She is am asset to your company!

Very clean and neat, very nice associates, eager to help with your needs.

This is a great store. They greet you when you come in and leave you alone to look around but are always close enough to answer any questions you may have. They were able to work with my wife and I to pick out the perfect couch and end table for our home. I absolutely recommend for anyone that is looking to buy furniture to check this store out

Purchased our new 🛌 and hybrid mattress.

Leigh was a fantastic help in deciding on our newest living room set, very knowledgeable and willing to work with us as we explored all the options for pieces to compliment our tastes and needs.

Nice staff. Just make sure they have the items you want in stock or at the warehouse. If they have to order it good luck.

ordered living room couches and chairs along with Family room couches expected wait was 8-12 weeks, we are now in week 13 with an anticipated delivery of mid October, an additional 7 weeks before possible delivery. EXTREMELY disappointed.

Had the BEST experience at this location. Thank you Inaleen!!!! We will never buy online again, in stock is the way to go!!!! We tried Ashley Home Store online and we got nowhere real fast. Waiting 8-12 weeks is no bueno people, I do not recommend unless you have a really flexible timeframe.

I had the pleasure of working with Inaleen at this store. Honestly the best experience I’ve had with a sales person in a very long time. I definitely recommend asking for her when you come in if you are planning on furnishing your home. Down to earth and always looks at what’s best for the customer. Thank you Inaleen for all the amazing help.

My wife and I were on our way to go shopping and checked the mail after leaving the house. Inside was a flyer about a deal going on at Ashley furniture so we figured we would stop in to look. Perfect timing because our couch was becoming uncomfortable. We went inside Ashley furniture store in Easton MD. As we were walking around looking JD approached us and we told him we were just looking then he let us be. So it was really nice not feeling pressured. After looking around the entire store my wife and I were looking at a couch and loveseat set. We had a few questions and JD was able to provide every bit of information that we needed. He was very professional, he was not pushing anything on me and really worked everything out to where I felt like he was trying to make sure I was going to be happy with my purchase. He got us set up to get approved through synchrony, ordered the color of the couch that we wanted and then we went to the nice woman that handles payment information. The women there was very nice and went over every bit of information I was going to need to know about payment. I wish her card had her name on it because sadly I cannot remember her name and I can't find it on my paperwork. She was great. I like the employees that I met when I was there. When it came to the showroom it was set up to look very nice and there was so much to choose from. Being there was a really good experience and it's given my wife and I many ideas on future purchases and staging of our home. I do plan on going back for future furniture purchases. Also will let people know about the great people and sales the store has. So the advertising works to bring people in, having awesome employees makes customers feel comfortable and having a big selection gives customers many options. This store has it all. Gone back over a year later to get a mattress and Latysha was extremely helpful in finding the right mattress for us and getting us set up for financing. So I've returned to the store and would definitely come back for a third purchase. Great customer service. Very friendly and helpful.

We recently visited the Ashley Home Store in Easton, Maryland to get ideas for our new home we just purchased in Georgia and I must say that the staff was beyond courteous. Ina was a complete doll and was extremely resourceful. A lot of the furniture appeared to be very well made and we were impressed with the number of options that were made available to us. We will likely be returning to purchase new furnishings for our home in the upcoming months. Thank you for making me and my family feel so welcomed.

My mom and I went in over the weekend to browse furniture for a very specific room in my house and we walked away with multiple pieces all because of the customer service of Brad. He was absolutely phenomenal, not pushy, very knowledgeable about all the items, and willing to help in any way possible (regardless if you were making a purchase that day or not). If you are looking for great service, quality furniture, above and beyond courtesy, and good deals- do not wait and visit Ashley on Dover Rd this weekend. I know Brad said he works Wednesdays- Sundays, so please ask for him if you want the extra experience and to feel valued! So hard to find in chain stores usually and I rarely write reviews because customer service is an expectation of mine, but the level we received this past weekend was too good not to want others to feel the same way we did walking out of the store. Brad- You are an asset to Ashley Furniture and the Easton community is lucky to have you in our area.

Bought a sectional sofa August 15, 2020, delivery date was estimated last week of October. No delivery, called was told it would be November 13th. Date came and went, no delivery, called again delivery date moved to January 13th. Called yesterday to confirm delivery was told by lady who stated manager was unavailable that delivery date is now end of March. Asked to have manager call she stated he would, again no call back.Let me say this is the fourth time the manager has not returned our calls. Turned this over to the Better Business Bureau in December due to the lack of communication to anyone! These folks are the worse!

We had a great experience with their sales person John. He acknowledged us as we walked in and let us be to look around and checked back when we had questions. He was honest about delivery being delayed a bit and was not pushy or aggressive at all. Highly recommend them! They were great from beginning to end! Thank you!

Would give zero stars if i could. Went in showed saleman picture of mattress i wanted. He responded i dont have thst exact mattress i have upgraded version showed it to us in firm soft and medium i said ill take firm one . Pd no where does ir say anything about no returns. Got mattress is not even same brand i asked for in pic . Will not return or exchange.i feel like saleman played me into thinking i was getting what i asked for but upgraded version. I asked for simmons beauty rest and got ashley funiture brand mattress how is that upgraded from what i shoed him pic of beware!!!!!

John was great to work with and really helped us out when our delivery times were longer than expected due to Covid. He made sure that despite the estimated setbacks, we could still get our furniture on time and at a better price! Thanks John

Great deals today

Our sales person was Ida Heelon at the Easton store. Ida did an excellent job of presenting the furniture we were looking for. She was very attentive and had strong knowledge of the furniture in the showroom. We would highly recommend Ida to potential buyers.

Over priced

Highly recommend. Ida greeted us at the door and worked with us for over an hour to ensure that we found just what we wanted. She was professional, friendly and extremely knowledgable. Ida showed us several options and helped us determine the best fit, form and function. We then had the pleasure of meeting Linda, the accounting pro who went through all the paperwork in detail. She was extremely thorough and asked us throughout the process if we had any questions. The following day, we had a call from Linda, thanking us for our purchase and letting us know when our furniture was scheduled to ship to the warehouse. A decidedly different shopping experience, we are sure to return to Ashley HomeStore.

I always have the best experience at Ashley Furniture in Easton, MD. The first time I went, I got a dresser for my bedroom. Ida was the salesperson and was so helpful. The next time I went in it was for a bigger purchase, a sectional for the living room. I immediately requested Ida when I walked in but she was with a customer. I decided to wait for her because of how great she was before. It was definitely worth the wait. Ida had me try out multiple sectionals and we went through options with each. She helped me sign up for the Ashley credit card to help pay for it. I love my dresser and sectional! I’ll be coming to Ashley for future purchases and I hope Ida is there to help again.

The staff, specifically Ida, was very pleasant and helpful.

Had a wonderful time shopping, Ida was lots of help.

John was great for helping me get the furniture I need AND the financing. We ended up needing more than just a couch and he was very helpful with picking out the new bed and mattress for my daughter's room. I would recommend him to help any of my friends in the future!

No sales pressure at all

Riley & John were awesome to work with on our new furniture purchase. Everyone in the store was very friendly and knowledgeable. I would recommend them to anyone who is in the market for new furniture.

Great service

Inaleen was an absolutely wonderful salesperson. I told her my budget and what I needed and she took me directly to the best deals. We were able to purchase a couch, 2 bedroom sets, mattresses, and a dining room table and chairs. I would recommend her for anyone needing furniture. All of the other employees were very nice and knew what they were doing. It was a fantastic experience.

Nice store and awesome staff.

Started out good, but come delivery time everything went south. Lots of additional chgs. Wound canceling all purchases. . Warehouse sent delivery truck out and they added an additional $100. Chg Wound up getting my furniture at Value City..

Inaleen is an excellent salesperson. She listens and gives honest feedback. She searched for the best deal for me; and she's knowledgeable about the product. Judy was also very polite and very professional as she handled the paperwork. Overall , a very positive shopping experience.

Over all the staff was very pleasant and easy to work with. However I found the prices and practices to be quite predatory. They list all their furniture at over double the retail price but then tell you that everything in the store is 55% off, to make you feel like you're getting a good deal. I almost bought an "800$" coffee table for 435$ but once I check on Ashley Furniture's website I noticed the very same table was being sold at 280$! Over 150$ more! Also when I ordered online I got the table a day sooner then this branch could even deliver it. Definitely will be sticking to online shopping

We decided to look for a smaller couch on the 4th of July. We went to the Easton, ,MD showroom and was greeted immediately by Ida. We told her what we were looking for and she told us and showed us what was available. No pressure and very helpful. We didn’t want to spend a lot of money as we have animals. But my Mom and I both felt it was a great buy. Looking forward to seeing it in the house. Thanks Ida!!!!

Ida Heelan is the best Dale's associate I've ever dealt with when I it comes to Ashley furniture. Shes nice and kind. Not overbearing like most associates when it comes to selling furniture or the (evil car dealerships) highly recommend coming here and seeing her.

Worst customer service ever.. i was told over the phone that they would accept a online purchase price .. upon my arrival after a hour commute i was told that thet would not comply with prior said agreement and would not deliver the furniture if i was to pay the in store price..look elsewhere

The service is very non professional, they are very disrespectful, they take my money and I sign a contract so they say I'm not getting what I paid for, this store Is horribly outrageous and do not deserve to be in business

This place is awful my husband and I went in to purchase a mattress set were told they could match online pricing through ashley. Signed all the paper work just to get a call the next day saying the online price was to low that we would not be getting our new mattress set unless we paid full price . I will never go to this store again and I will let everyone I know looking to buy to take their money else where. Also I'm noticing that they only respond back to good reviews not the bad ones not very good customer service.

much quality

The sales assist Latino lady was very witty,and helpful but I want to see her in two weeks when I'm ready to do business but Im still shopping and comparing sum of the other great finds to compare to at other near by stores in Dover. Overall a great presentation and layout for such a smallish location.

My husband and I were shopping for a mattress for our bedroom and decided to try Ashley as it is our local store. We found the one we liked and the salesman gave us a price which we thought was rather high but he checked with his manager and that is best he could do! We still had taxes and an ridiculous delivery charge but we agreed. When we got up to counter to pay, all of sudden sales man forgot to add some $100 charge and were then adding that in. Manager was there and he said sorry we can't do anything about it because of our margins! We walked out of the store and we will not be doing business there. Meanwhile we go to Macy;s and found one (great price) and no delivery charge!! It was so easy and smooth!

I visited Ashley Home Store in Easton today to walk through and get some ideas for my home. The displays laid out were fabulous and you could tell a lot of designing efforts went into them. There are a lot of great furniture and decoration items here that can definety transform your home into your dream home and have the envy of your friends and family. They have a huge selection of mattresses and they something for everyone. The staff is friendly and go out of their way to provide assistance. Ashley HomeStore has a ton of sales going on all the time and is the best time to buy to make your home beautiful and comfortable. Please see my pictures...awesome.

Helpful and not overbearing

I stopped in to Ashley Home Store in Easton last Sunday looking for a new mattress. I was met upon entering by Ida who welcomed me and asked how she could help me. She devoted as much time as I needed, asking questions and suggesting different mattresses for me to try. Throughout we also carried on a friendly conversation that did not impede my mattress search, but rather made me feel more comfortable with Ida who was knowledgeable and seemed to really care about helping me find exactly what I was looking for. Happily, I found a mattress that was just what I wanted and I feel that I really have Ida to thank for her kind assistance. Additionally, the other employees I interacted with including the store manager and a lovely woman in Customer Service whose name I regrettably don't remember, were equally friendly and helpful. Thanks to all at Ashley in Easton for a great shopping experience.

Hi! Recently Ida Heelan guided me with excellent skill and detail of knowledge of Ashley's products. We spent nearly two hours walking and pricing merchandise all in a joyful non pressured experience. I will and you should definitely ask for Ida upon entering for possible viewing and purchase. She's a talented, bright and a pleasure to help you in anyway possible. Out of five stars... I give her 14!! Go see her if you need!

Matt is very helpful, and will deal with him again!

They had what I needed, at a good price. As always.

Advertised pricing online is not the same in store. I was told each store is independently owned and do not offer the same pricing. That makes sense, however if this is the case why would you advertise a sale online and then direct the consumer to visit their local showroom to purchase?? I visited your Catonsville location, and after 10 minutes wondering around I had to hunt down a sales rep. To say your sales people are underwhelming and uneducated on store protocol would be generous. Three men sitting around a dining display all playing on their phones. I left and after searching online for 60 seconds pulled up 5 other competitors who all had the item for less than you were advertising it for. Third party companies selling Ashley furniture for less than Ashley. How are you still in business?

THE WORST EVER

Extremely friendly, knowledgeable, caring staff. Great selection and quality. We will most definitely recommend and will return in the future.

Helpful staff ,great management,stout prices.

Employees very helpful + pleasant. :)

The employees there were so helpful and good attitude! My hats off to Ida Hellan! Great sales person.

Please beware of making any purchases with this retailer. They have the worst customer service I have ever experienced. The sales representatives are uneducated and lack basic etiquette. They deserve a zero rating. I spent over two hours in the store ordering 3 mattresses and two box springs with delivery. The store told me $99/ delivery fee, writing this on my receipt. Then they phoned the next day to say it would be $300! When I asked for them to please cancel the order, they insisted that I drive back to the store for the refund of tax and delivery fee that I had paid the evening before, when they were in fact the ones who broke the agreement. The whole episode, start to finish, was a fiasco. They pressured me to do the purchase of box springs and mattresses and a total of three staff took hours to close the deal/ prepare paperwork and even determine if they delivered to the destination zip code (Linda and Brianna, plus another fellow who had time only to play video games on tablet the entire time ...2 hours.) The manager was super inconsiderate of the time I wasted with the staff and store, seemed not to care at all.

Walked in was treated by nice friendly staff. John ? Bought 2 queen size beds. Now have to wait 2 to 6 weeks for delivery. That I was not happy about. Update. 10/30 finally received the 2 queen size beds that I order. Was happy with the delivery people. But the wait time for the 2 beds was a little long.

If you shop at Ashley Furniture DO NOT PURCHASE THE “PROTECTION PLAN”! It’s a total SCAM! The salesman talked me into it when I purchased my sofa last year and told me I could file a claim if anything was spilled on the sofa and the company, GBS Enterprises, would send a technician out to clean the sofa. After I called to make a claim, it took them 3 weeks to schedule a technician to come out and when he arrived he barely looked at the sofa and said the cushions would need new covers and that it could not be cleaned. When I called GBS back to follow up, they were incredibly rude and said they don’t cover stains!! That’s the only reason I purchased the plan! I ended up having to call Stanley Steemer to come out and they did a wonderful job cleaning my sofa, but it cost $150. So, save your money and don’t let the salesmen at Ashley Furniture talk you into buying their useless protection plan.

I purchased a Beautiful Porter Bed from a wonderful sales person named Ida Heelan. The entire process was easy and my Amazing bed was delivered and set up by a great crew on time.

The woman kept following my wife and I around like we were going to put a piece of furniture on our back and walk out with it without paying, what's up with that? Then after we picked out what we wanted she wanted to charge us $68 to deliver one chair to East New Market from Easton, needless to say they kept their chair! Never again will we shop for furniture there!!!!!!

Beginning of the journey, placed order so far so good.

I actually drive past a different Ashley’s to go to this one. Great customer service at this location.

Friendly staff...

All Ashley stores are not the same. I want to say "Thank you" to the Ashley HomeStore in Easton. I shopped around and decided what I wanted to buy. First I visited the Delmar store and worked with a professional named Anthony, nice guy, knows his products. He gave me a price for their special sale that was going on, on the pieces I picked out. Not a bad price but I had my own price that I wanted to pay,, my price was not that far off from his, $240 lower to be exact. Well needless to say between him and his manager they would not budge. Then I visited the Ashley Home Store in Easton and worked with very nice lady named Nancy. Told her what I wanted to buy and the price I wanted to pay. Her response was lets sit down and see what we can do. She did not say "no". Between her and her manager Matt, I got my deal, papers signed money paid and out the door in 15 minutes. The staff at the Easton Home store are all rock stars, not because I got my deal but because they know how to do business with the public. Their support staff that we meet were very professional and polite also. Now all my wife and I have to do is wait until we get our furniture. If the delivery process is any thing like the buying process then I know my wife and I will be very excited. Thanks again for starting out our New Year in a positive way. Peteris and Ruby

Great service . Ended up buying our couch from there and it is perfect for our living room size . Best prices .

Normal furniture store. Sales people will hassle you continuously while you are looking and not give you the time to just check out the furniture.

Great staffs!!!!! I order the Willowton bedroom set and some of the items were missing and damage.. Thanks to the team, leaving no one out and store mg. Joshua Potts who made sure everything was correct.. Joshua order all the replacement parts the same day my furniture were deliver, even while being on vacation.. sad to see him go but great experience with this guy and his employee !!!!

Staff was very friendly and helpful. Worked to make the financing fit. Very pleased

Thank you Joshua!

At first the experience was not going well until we met the store manager Josh...he was great helpful and awesome!!!

The people were v e ry nice and helpful, we love our furniture

Very nice stuff people look at you before they ask if you need help

Love the selection of recliners

Walked the whole store and no one greeted me or offered assistance

Sales people were very helpful. Answered all questions we had and gave us direction on best ways to go about purchasing our furniture. The lack of stars in coalition to how long delivery was, that we had to pay for delivery event though after matching online cost, shipping was free online not in store. And that it was said we approved these extra fees yet did not sign any papers or receipt express our consent to paying shipping.

Can't say enough good! I think it was chris that helped us at the store he was great. Then when we realized we messed up we went back in to adjust the size of the sectional and that employee was very helpful and knowledgeable of the product as well. Staff was great and I can't speak for durability as it was just delivered, but the couch was well worth the wait. Speaking of delivery the two men that brought it inside and assembled it were very nice and profession it took them no time and all and before you leave you speak with a company rep and they will ask if they did ok and a few other questions about the delivery. A+!

My sister had bad experience with them. Paid for chair and was supposed to be there in 4 to 6 wks. 10 weeks later no chair. Got her money back. Would never recommend them.

Haven bought furniture from many stores, I have to say that Ashley in Easton Md is by far the greatest store to buy furniture from. Starting from the store manager Josh Potts,to the incredible sales associates. Josh will go out of his way to satisfy every customer. I have made several purchases there, and will continue to do so!

Great customer service without being a pushy salesperson. Thanks Jen & Josh for a pleasant experience.

John was awesome! Answered all of our questions!

Josh is a great salesman very informational easy to talk to great experience as a first time buyer.

Very helpful great expierence. Plan on enjoying our new couch.

This was such a pleasant experience, not at all the "big city" hard sell I have encountered elsewhere. John and Nancy could not have been more patient, friendly and helpful. When I returned to the store trying to decide on wall paint colors Nancy sat down with us and gave us the benefit of her education and training as an interior designer. Even in scheduling the delivery, "Miss Linda" was sweet and accommodating, listening patiently to my convoluted instructions, making notes for her driver... Real Eastern Shore treatment!

Good people.......easy buying experience...........I would recommend this location.

I had a great experience when shopping for furniture as Ashely Home Store in Easton. The staff is friendly, welcoming, and knowledgeable. Josh, the manager is extremely inviting and goes the extra mile to help customers. Thank you!

Best sales staff in the area! Helped pick out my entire home. Love this place!

A lot of good options but the person that waited on us seemed to not really want to help us.

Greg provided great service.

Thanks Ashley Furniture Staff for an awesome experience. I really appreciate how each of you went out of your way to help us get exactly what we were looking for, at the best deal. Awesome place. Great people. Bring your kids... There are cool novelty items hiding around. No couch cushions strewn about by little hands. Lol. Would recommend to friends. Thanks again!

Decent furniture, but when I priced around I was able to find the same exact items in Delaware for hundreds less.

Helpful friendly associates!!

Great selection! Store manager was helpful, and everyone was helpful.

Nice place

What a ripoff. Pushy salesmen, went during one of their "sales", the prices were crossed off and " discounted " yet when we asked for a price we just got quoted the price from the tag