Ashley Store Frederick, MD

I had a wonderful experience working with Elijah and Kajal. They were both honest and exceptionally helpful, patiently answering all of my questions while allowing me the time and space to browse comfortably. Their approachable and knowledgeable manner made the entire process enjoyable. I would highly recommend both of them to anyone seeking excellent service.

This was my first big furniture purchase and Michelle was very helpful every step of the way!

Priscilla was great in the store. However they initially said my couch would take 4 weeks to get delivered - now it shows 8-9 weeks when tracked. Also I found the same exact couch on their website listed for 400$ less than in store.

The service was great,the workers give a lot of information,quality on most of the stuff was very good and they do great deals.

Natalia is the best. She will hook you up!

Mr. Keyen provided great customer service and answered the many questions we presented to him. He was very professional and we appreciated his help in finding what we were looking for.

My reason for visiting Ashley was to furnish my granddaughters two new bedrooms. I had viewed the items I wanted to buy online, and went to the store to look at the furniture and purchase it. I was assisted by Mr. James. He was very knowledgeable about the furniture, but more importantly he was extremely helpful and made the entire experience pleasurable! I have no hesitation saying that in the future, when I need furniture I will not only go to Ashley, I will also want Mr. James to help me. Thank you

Good experience but the sales person was a bit too hyper and loud. She may want to consider toning it down a bit. She was very nice and helpful and knew when to step back and let us look. The hyper and a bit boisterous personality was just a bit intimidating for me. She was extremely nice and very polite.

Keyen was really helpful and attentive! My family bought a lovely couch set.

I love Natalia’s energy! She got what we needed.

What a great furniture buying experience!!! Maria made us feel so comfortable. And the furniture choices were exceptional. Harry and I were very pleased.

Joey is very knowledgeable of all Ashley Products and is exactly what we needed. We are glad we made a purchase. We were treated with respect and patience. For that we are grateful. God bless!

It was really great! I love it. And I was helped by Priscilla she is so nice

Good customer service Professional Very knowledgeable Joey was excellent.Highly recommended.

Joey and Elijah were exceptional, very respectful, thorough, and helpful during my entire visit and purchase process. Listened to all of my feedback, ensured price matching online, and helped me schedule clean, fast, and friendly delivery. Great customer service from both gentlemen!

We came to the Frederick Store location and a wonderful store associate helped us by the name of Kajal. She was so patient with our neverending questions and she was extremly knowledgable of the furniture on floor. Definitely recommend!

Sierra at Ashley Furniture was very helpful with our purchase for our 10-year-old’s big girl bed. She made the process easy and enjoyable. We truly appreciate her assistance!

Sierra was super friendly and helpful!

Miss Priscilla she is fantastic sale person

Michelle was amazing purchase was smooth. The whole team was amazing and made my purchase easy.

My purchase was so easy Michelle and her team were amazing.

Sierra M was super helpful and gave my children and I space to walk around the store. Once I took my time finding the piece for me, she was immediately available to help me identify the perfect configuration, color, and financing option. Can’t wait to come back: Update: Went back with a revision to my original order and the team was so sweet and supportive. I didn’t feel pressured to purchase anything I didn’t really need. Sierra revised my invoice as many times as I needed and was responsive via text all day so that by the time I arrived to the store, I was ready to go. Joey and Sierra helped me pick out the perfect mattress, and I felt like I was making choices that were financially responsible and helpful for the needs of my family and me. Elijah helped me through the purchasing process smoothly and efficiently. Everyone was so good natured, and made what is normally a stressful or prolonged process fun and simple. I would buy furniture and mattresses from this team over and over. Thank you so much.

Olivia and Priscilla were great and very kind!

Cares about customer fist. PRISCILLA

Today I found the perfect chair! Michelle Klosky was extremely helpful with my shopping experience and finding a matching ottoman. Staff were also helpful with the holiday sale prices and setting up a shipping date.

Priscilla was incredibly helpful throughout the entire process. She took the time to answer all of our questions and made sure we felt comfortable with our decisions. We never felt rushed. Her patience and knowledge really made a difference. Highly recommend working with her.

Loved shopping experience. Kaja was great.

Olivia and Maria are outstanding members of your team! So friendly and helpful.

If 10 stars were an option, this Ashley store would easily earn them. The level of customer service is outstanding — warm, welcoming, and genuinely attentive. Olivia goes above and beyond to create an exceptional shopping experience. Visit for fantastic deals, unique pieces, and a team that truly cares about their customers.

Maria took time to walk us through every couch that might fit what we wanted and talk through our options and what might look best. Very friendly and helpful!

It was very good

Sierra was so helpful in helping me pick out a comfortable recliner:) She was so patient as I proceeded to try out every, single one. (I have chronic pain and take my recliners seriously;) She patiently helped me work through them and once I had a few possibilities, allowed me to test them each, multiple times, until I found the best one for my needs. After, she clearly provided invoicing information and helped me checkout. I really have appreciated my experience with everyone at Ashley. Multiple employees reached out to make sure I was being served and everyone was polite.

We had a great experience shopping at Ashley’s. Our sales representative Serra was very knowledgeable about the furniture in the store and helped make a decision that we are happy. The Pricing was great also…

Alesia was incredibly friendly and knowledgeable. She took the time to answer our questions and made the entire experience smooth and enjoyable. We truly appreciated her help!

Alesia helped me and my fiance with our purchase of a new mattress and base. Not only was she very knowledgeable and helpful, she was such a sweet person and had our best interest as a priority. I definitely appreciate and recommend her for all of your needs at Ashley

Priscilla was so helpful and easy to work with!

Kajal and Elijah were very helpful and patient during the purchasing process. Great experience ordering furniture.

Kajal was my Sales Professional during my visit at Ashley HomeStore to in Frederick, MD and she was friendly, professional, and super helpful with my purchase. I bought a very large (3’x5’) black and white print which I immediately fell in love with. I drove all the way from West Virginia to Maryland because I absolutely love this store. They have an amazing selection of everything for the home, from furniture to mattresses to home accents. They also have two large clearance rooms at the back of the store which are packed with the coolest home accessories and at 50% off the ticketed price! Stop in and wander around. Chances are, you won’t be able to leave without buying something.

Kajal worked with us and was amazing. Really appreciate her crunching the numbers with us and working out the best deal for us. Great job by the whole team!

Very much appreciated Marie’s help

Prescilla was great

Chris was attentive, helpful as well as give good advice. I would recommend him and Ashley Store to anyone.

Kajal was a wonderful sales person. Will recommend her to friends and family.

Great experience made fun.

My husband and I visited Ashley furniture in Frederick today and we had an awesome experience with our representative named "Chris". He was very professional and allowed us to roam the store without any pressure. He answered all our questions. This is an experience that my husband and I enjoy when going furniture shopping. The staff at this store, from check-out to the manager answering additional questions was awesome. Please visit this store if you are looking for any furniture needs.

Bed was set up quickly and efficiently,the old mattress and box spring was removed with no problem

Sierra went all out helping us. She spoke with her manager, and we were allowed to purchase the floor model of a sofa table that seems to be out of stock on line. She is a very sweet young lady, and her personality will serve her well. PS. Eli finished the paperwork at checkout, and he is certainly a very pleasant young man. Great team at this Ashley Furniture Store!

Elijah Hill-Gorman was very helpful, knowledgeable, courteous, and expedient in completing our sale. He answered all our questions, was thorough with our transaction and the sofa we purchased is going to be enjoyed by our household!!

As soon as I walked in, Natalie from the Marlo’s store in Rockville greeted me and introduced herself. She was pleasant and professional. Asked me what I was looking for and she mentioned the sales and suggested that I look around. Natalie was was very attentive. I ended up buying 2 Robinsdale nightstands and 1 dresser. I asould revisit Ashley furniture again for future buys. Their furniture are long lasting.

The best customer service ever!

Natalia was an amazing saleswoman and made us feel comfortable and confident in buying a couch for our home!

We had such a wonderful experience working with Natalia at Ashley Furniture! From the moment we walked in, she was welcoming, knowledgeable, and genuinely focused on helping us find exactly what we needed. She wasn’t pushy at all just patient, attentive, and incredibly helpful throughout the entire process. She answered all of our questions, gave great recommendations, and made the whole experience smooth and stress-free. You can tell she truly cares about her customers. If you’re shopping at Ashley’s, I highly recommend asking for Natalia she was amazing! - Matthew and Caitlin McGee

Found the perfect couch and had a great experience thanks to Natalia. She was fun, energetic, and made it happen for us!

Priscilla was excellent to work with. Patient and helpful. Will be back!

Everyone friendly and helpful

Natalia is so amazing! Very informative and helpful! We bought exactly what I was looking for!

Alesia was awesome! She greeted us upon entry, answered our questions, and ultimately helped us find our living room set. 10/10 would recommend!

Pleasant experience. Everyone was extremely helpful. I was able to get the perfect recliner chair for me

Perfect serive. Thanks Chris!

I cannot recommend Alesia enough! It was refreshing to have someone that was around to answer our questions without hovering over us just to make a sale. 10 out 10 will seek her out for further purchase.

Sierra M. Was fabulous! Very sweet and patient. Would ask for her to help us again!

Natalia is the absolute best! Funny and knowledgeable…makes it a pleasure to shop with her as a guide! 10/10 experience.

People were kind and helpful

Great experience buying furniture. Excellent staff.

We worked with Alesia over two days to find the right couch and chairs. She was super helpful and knowledgeable about the products. She even drew up a diagram of the furniture by hand to make sure it would work in our space.

Great carpet at a great price

This is the 3rd time I have purchased furniture from Ashley’s. I am always very satisfied with the customer service and accommodations. Yesterday was no different, Maria, Sami, and Olivia all were exceptionally nice and helped me to get a couch that I needed this week! I cannot thank them enough for everything they did.

Alexa was great! We were very happy with the service. Available and knowledgeable, without being pushy.

Natalia is a cool dude, she is so sweet and bubbly !

Sales associate who helped us was very professional, congenial, and attentive. Online price for the sofa we were looking at was different than in store...not sure why 👀, but they honored the online price. Took off a star off for the discrepancy, and also a reduced rating since we were told the sofa we were interested was on display, but a day or two later, no sofa on display; and it wasn't because it was sold; poor due diligence, I guess. Overall, good customer service experience. The manager and other staff we interacted with were friendly and professional. Hoping that this sofa lasts us another 7-8 + years, like our last sectional from Ashley's, which is still in great shape but needed something different for a new space!

Natalia is the absolute best!

Natalia was great! Come see her!!!

Priscilla was excellent to work with.

Walked in needing a couch and out with an amazing deal! Lots of great options to choose from and Sierra was so amazing + knowledgeable to help us get our first couch in our price range!

Natalia helped us buy a sofa and she was amazing! She was so knowledgeable about all of the different options and made the purchase a breeze! Make sure to ask for Natalia!

Sierra was very helpful.

Marie was very nice she was very patient and very experienced in helping us find the right pieces for our new home. When visiting Ashley ask for Marie

Sierra is very knowledgeable, friendly, and helpful. If you need any furniture or accessories, Ashley if Frederick, MD is definitely the place to go.

Had a horrible experience from the moment I walked in the store with the sales rep. Then nothing but problems with delivery. I had someone take off of work to wait for the delivery, and the item never showed up, I had to call the store only to find out they needed to reschedule and knew it needed to be rescheduled several days prior. The item still hasn't been delivered and I cant get a manager to call me back to discuss options. To give an update. I was promised by 2 sales reps, (at 2 different times) that the store manager would call me back, but I still have not gotten a call several days later.

I initially visited the Frederick store just to look around. I was greeted by a friendly associate, and we let her know we were only browsing. I understand that following customers is part of the job, but it was noticeable enough that it made us a bit uncomfortable. She did provide some helpful information and eventually gave us space, which allowed us to actually enjoy looking around. Purchasing an expensive item like a couch takes time and consideration, so having that space was appreciated.Later, the manager approached us. I politely explained that we were just looking and not planning to purchase that day. Despite this, he continued asking multiple questions while I was trying to read details about the couch, including repeatedly asking whether we planned to come back. It became frustrating, as I was simply trying to figure out the dimensions and whether the couch would work for our space. Afterward, the associate returned and gave us her card, but overall the interactions didn’t leave a great impression. A few days later, I tried to get more information by calling the store because the website was showing confusing pricing. Unfortunately, the person I spoke with was unhelpful, had an attitude, and provided incorrect answers, as if she wasn’t really listening to my questions.I then called the Hagerstown location, and the experience was completely different. They were kind, patient, and knowledgeable. They explained that the website can sometimes show incorrect pricing and even offered to match the online price. In just a few minutes, they answered all of my questions and gave me an even better deal than what was listed online. We ended up driving to Hagerstown and purchasing our couch there. Based on my experience, I highly recommend the Hagerstown store. The Frederick location, unfortunately, felt uncomfortable in person and hostile over the phone, while Hagerstown made the entire process easy and pleasant.

Alexa was so helpful! She helped us find the perfect couch for our space. We were able to price match from the website which was super helpful. She was very professional and gave us space to look freely while still giving good insight to what would be best.

Worked with Natalia at Ashley furniture in Frederick. She was very helpful and kind. Helped us to get a good deal. Lively personality and friendly.

Natalia is good salesman

Exceptional service - thank you Michelle so much for all your assistance!

Keyan and everyone at the Frederick store went above and beyond to provide warm, friendly and knowledgeable service. I highly recommend this store.

I went to Ashley's looking for some bedroom furniture to convert a kid's room to an adult guest room. I was looking for 2 pieces of furniture, lamps and decoratives. Pricilla somehow zero'd in on my rambling and directed me to a perfect BR set! I came back the next day and made the purchase, a process that was simple, clear, and quick. Delivery is set for two weeks. Painless!

The sales person was very polite and professional and helped us get the right mattress and the check out was seamless

Kajal great person with good knowledge of the stores inventory

We were looking for a new Dream Cloud bed and I found out the Ashley Furniture carried this brand. I called them on Friday night to make a Saturday appointment with someone in the bedding Department I spoke with Priscilla she was very informative and very professional I made the appointment to come in the next day. Upon our arrival we were greeted at the door by a very curtious young lady who was extremely nice she directed me to Priscilla. Priscilla was also extremely nice and professional she really knew the bedding products they carried and was very informative while my wife and I made our decision to purchase the new Dream Cloud bed. We also decided to purchase a new dining table at this time Priscilla came back over and wrote up exactly what we wanted as there were many color choices to make on the dining table and chair set. Once we got to the check out line I decided to go with their 0 % financing for one year. I signed the application and. Waited on the bank to make their final decision to approve me. The check out clerk was also extremely nice and helpful during this process. Ashley / Regency furniture store is a very clean and well organized furniture store everyone we encountered that day was very helpful and professional. I will be buying all my furniture needs from this store due to my wife and my recent experience with them. Thank you all for your help during this day. Much appreciated Patrick Corbin

They quickly fixed a mistake and are trying very hard to complete the change

Keyen is a true professional! He was patient and knowledgeable throughout the entire purchase process.

Our first time coming to this location and it was a great experience. Maria did a great job assisting us. She even drew up a blueprint of the space we wanted to put the furniture in. She was very patient and attentive with us.

First of all I have to say that the level of professionalism and respect at this store really has me feeling like they sincerely care about their customers. From the front of the store such as the associates, the manager, and financial staff were simply the best! I have to say that Elijah was instrumental in helping me with my financial situation and Michelle as well. He was so kind and patient with me and made sure he explained things thoroughly. Michelle helped me by honoring my request in a timely manner. I am so happy I chose them for my furniture needs.

Fantastic service

Awesome swevice

We had a wonderful experience. We worked with Sierra and she was amazing.

The experience was great. Ms. Priscilla Lermineaux was very knowledgeable and professional. The experience great! Thanks Priscilla.

Keyen James was a great help. Thank you

Priscilla and Machelle were amazing. From selection of my dining room table to completing the finance paperwork. It was a smooth process. Stellar professionalism

Michelle and her staff (including Gigi) were so professional and helpful when I purchased my armchair today. They make the store feel like a local neighborhood business.

Very easy and personable to work with

Terrible will never go back. Went in to but a reclining sofa and loveseat. Saw one we liked, here is when things get dumb. Ran our credit knowing the couch set we wanted was not available for almost 7 months later. They rang us up and was like oh it's not available until June 2026. Of course we're not going to wait that long for a couch, so we asked to get the floor model. That was an issue as well. Candice one of the store managers was extremely rude and did not want to speak to us to remedy the situation. Eventually we got a full refund. Why do the credit hit knowing the set wasn't available. I would give -10 stars if I could.

Served by Michelle who was patient tolerant and understanding. We had very specific needs. She knew her inventory and worked efficiently. Prices were very competitive and furniture was of good to high quality. No junk. We intended to shop at several furniture stores but started and ended there. Will definitely shop there again.

Holly Shook was so helpful. We had fun shopping and designing a new space in our home.

Friendly people who made my purchase pleasant.

My wife and I just bought an ottoman for our couch, and the experience was fantastic from start to finish. The entire team was helpful, and Olivia deserves a five-star shoutout. She was professional, personable, and made the whole process easy. She explained everything clearly and made sure we understood each part of the purchase. What could have been a stressful search turned into something fun and enjoyable thanks to her. We’ll definitely be coming back to see Olivia for our next furniture purchase!

Guys, thanks to Alesia today, my husband and I were able to purchase a LOVELY ottoman for our couch. We definitely had specific things we needed (color,height) and we were picky hahaha, SO picky! And she was so incredibly patient and kind with us! This was over a two day period! She consistently welcomed us with her warm smile and demeanor and it was magnetic! She helped us work with the price range we wanted to stay in and she went ABOVE AND BEYOND. Any company would be SO LUCKY to have her as a worker, she is AMAZING. Such a kind sweet soul, definitely will be returning if I ever need anymore furniture❤️

I wanted to acknowledge the first class customer service displayed by both Sierra and Keyen. Sierra allowed my wife and I to shop without hovering, providing a comfortable experience. When we had questions, Sierra had answers. We will continue our business with Ashley Furniture moving forward.

I think TJ is awful, he is very rude. I would never shop here again., with him in the store. Maria, was a wonderful person who showed me great items that would work. Jazmin was able to finish the sale, and she was awesome. She was very knowledgeable, made sure I was satisfied with today's service. Jazmin made me walk away, with a very satisfying shopping experience, after a bad start. Thank you Jazmin and Maria

Ashley Furniture in Frederick MD knows how to make a customer happy ! Our sales associate, Alexa, was the very best. She listened to our needs and showed us furniture that fit those needs. We purchased two recliner sofas and are excited for their arrival in 3 weeks. Alexa made sure we got the discounts we were expected and she even found one or two more for us! Ashley Furniture in Frederick is the place to definitely go for quality and awesome customer service !

Sierra was wonderful to work with. Very professional.

Very professional and patient while we looked for the loveseat that we chose. Can't wait to see it in our living room!

Wow — Alexa and Candice truly made this entire experience effortless. They helped me furnish my whole house in a very short amount of time, and somehow removed all the stress from the process. Their guidance was spot-on, they really listened to what I needed, and the pricing was excellent. I couldn’t have asked for a better experience. Highly recommend working with them!

I absolutely Love my Ashley Store. The staff is Always polite and professional. They Always make sure I find what I'm looking for even when I don't know what I'm looking for. 😃

Keyen was great to work with and was very patient and knowledgable!! Olivia also was great to work with for check out!! You have great staff members and that is why we keep coming back to your store!

We found a sofa online but wanted to see the color and sit on it in person. I’m so glad we did because we got a better price in the store and there was zero sales pressure! Sierra helped us find the sofa & loveseat and she was great! She left us alone to shop but was there to answer any questions. As we were looking she put together a printed invoice with the complete price including discounts, tax, and delivery. To be honest we were planning to order it online if we liked it, but ended up ordering it in the store because of the service and savings. The only negative, may not be a negative for many people, but was for us. The store just has so much furniture that it can be overwhelming! Thank you Sierra, you made one of our least favorite things to do (going into a furniture store) enjoyable and easy!

Aleysia, and purchase counter ladies all were so pleasant and helpful. Don’t miss checking out this stores TWO discount accessories areas; they’re so fun and well designed.

They were very Friendly

Large selection, reasonably priced, pleasant staff.

Excellent customer service at the Frederick, Md. location!

Maria was very professional and easy to work with.

It has been just wonderful working with Alesia. Not only is she knowledgeable, she is a good listener and so kind. It's truly great to come across such professional people in any field. The amount of research she put in to.find us what we liked, we are more than impressed. Thank you and all the best Alesia :)

Was told upon purchase that our old furniture would be removed by the delivery people upon arrival of them bringing our new furniture. , That was not the case, we had to refuse the order. Very disappointed and will be cancelling my furniture order.

Kane was great to work with! Very responsive.

Terrible service, we ordered sectional in July 2025 they promised to be delivered in 12 weeks , and they changed delivery date to April 2026, never ever buying from them again

We purchased the Elissa Court sectional sofa and we’re excited that it will be delivered in a couple weeks. The sales person Michelle was very helpful and friendly along with the sales managers. Check out was smooth and quick. Overall a great experience.

I am pleased and satisfied with the Customer Service that I’ve been getting

I found the perfect sofa thanks to Alexa, at the Frederick MD store. She patiently showed me floor options and also found some items online as I shopped, helped measure for room fit, and was generally super helpful. Delivery is fast too! Overall great experience.

I had a wonderful experience at the Frederick, MD store. The sales rep, Kane, asked all the right questions, was patient, knowledgeable, and did everything to ensure I knew all the options prior to purchasing my dresser. And, scheduling delivery was quick and easy!

Our sales representative (Sierra) was very helpful. We left the store with everything that we needed.

Paul Moore has a great personality, very patient and helpful as well.

Maria really nice and very helpful she gave us good advice snd to choose good furniture for our living room.

Paul was so helpful in answering our questions and getting us squared away! Thanks so much!

We were impressed with the competitive pricing and exceptional service at Ashley’s when we bought a couch. Kane ensured a seamless and enjoyable experience. If you’re looking for furniture, visit Ashley’s and ask Kane for a warm and memorable experience.

Great Customer Service Thanks Alesia, Michelle, Olivia taking great care of my purchase I will definitely be back into the accessory room

From the beginning to the end great experience. He even noticed what we bought was on sale and worked with us to get the sale price. They also found a way to get the furniture delivered sooner that the orginal delivery date.

Jasmine was a delight to work with, her manager too.

We bought our living room, dinning room, several bedroom sets a few years back. We bought the extended warranty that they offer, recently we attempted to file 3 separate claims for three separate issues and they did not honor the warranty. They ask you all kinds of questions to try and get you, and they got me. They would not honor any of the issues we had related to the warranty. THE WARRANTY IS A SCAM! I wouldn’t recommend it. That’s the only reason why I’m giving them 3 stars otherwise I would give them a 4.5 at least because everything else was fine. They do give it back to you as store credit but you have to act fast five years after purchase; I’m dealing with that now.

We just purchased a furniture sofa set and was able to get a GREAT deal by shopping via the Frederick store (instead of shopping online), and had the added benefit of amazing customer service from both Ryan and Alesia. Now to let our local friends in on the secret!!!

Excellent service, good selection of furniture and good pricing!

Keyen was great. Knowledgeable, friendly,, calm, helpful, and no pressure at all.

Have nice accent pieces and have great prices.

Associates are friendly and they provide me good service.

Lillian took the time to find exactly what I was looking for had the patience to allow me to test ride all of them. Very professional and not aggressive in anyway.

Tony was good. We found exactly what we wanted with many choices.

We went to Ashley and got the Cashton sofa with an Ottoman! Tony was very helpful. Answered all the questions we had & wasn’t pushy during the sales process! The managers helped us save!

Tony assisted us with selecting and designing our new sectional sofa. Tony was kind & patient with our family & wild 1-year-old during our visit. Fantastic experience.

Extremely satisfied with Ashley furniture. No pressure sales. Adriana went above and beyond in helping me find what I was looking for. Would definitely refer.

It was a pleasure working with Maria, very helpful, very kind.

Maria at the Frederick store was excellent. She was helpful at taking our specific requests without knowing exactly what we wanted and matching it with a perfect fit.

The Service was great , the ladies Maria, Alesia and Ryan was great help and made everything go smoothly for me and my family

The customer service team was fantastic! Sales Manager Keyen James made sure we were served with efficiency. Saws associate Alesia Logan was most attentive to our questions and was very personable. They made our shopping experience easier and the deals were really impressive and well within our budget. The most difficult part was narrowing down our choices!

Alexa was great. She helped me find the chair that is right for me!

Sammie was our sales girl. She did a great job. Sold us a King Sized Mattress

Just wanted to thank Jazmin for being a great salesperson. She really went above and beyond to make sure that we were happy and satisfied. Great Job!!

Had an amazing experience at Ashley Furniture in Frederick! We were shopping for a mattress and Jazmin was so patient helpful and friendly. She brought the manager to us and was given an AMAZING deal! Thank you so very much. We will sleep soundly because of ASHLEY FURNITURE!!

Great selection, tons of options. Can not speak higher for the amazing experience with Lillian.

We just bought a big sectional for our basement and Lillian made the process very very easy

Very good! The service excellent

We had an excellent experience at Ashley Furniture! Candice the general manager was patient, professional, and helped us find the perfect pieces with no pressure. We bought beds, mattresses, a sofa, and drawers, and she took the time to explain everything and suggest the best fits. Highly recommend!!

Jazmine was so great and helpful when we were picking out our furniture set. She answered all the questions we had and provided excellent customer service. Highly recommend her! We will definitely be back in the future

Had the best experience with Lilian today at Frederick store. She was very knowledgeable & patient with me with my inability to decide. I highly suggest Lilian to anyone who is in need of new furniture.

Lillian was the best!

We had a phenomenal experience at the Frederick, MD store. Alesia went above and beyond to help us find the perfect mattress. She was absolutely wonderful to work with. Go see her if you need a better night’s sleep!

Jazmin and Michelle were AMAZING and because of them I will shop here again!!!!

We had a great experience here, it took us a long time and a lot of visits to find the right couch. Jazmin was very helpful and patient with us, but she also gave us our space to browse on our own. She’s the best!

We are long term clients for Ashly Furniture in Frederick. my husband And I had very bad experience with there customer service inside of the store , with rudest ,Unpleasant and childish attitude after refusing not to buy couple of Items which we pick couple of days ago . We are very unhappy with that particular store and there Management.

I want to start by acknowledging the excellent customer service I received prior to my purchase—your team was knowledgeable, helpful, and attentive. However, my experience after purchasing has been nothing short of a nightmare. I was very clear about my delivery needs, especially considering my recent PCS move from Europe and my scheduled move-in date of July 31st. I called every other day to confirm the bed would arrive on time. I was reassured multiple times that all items were in stock and scheduled for delivery on August 5th. Imagine my disappointment after sleeping on the floor for over two weeks, only to receive an incomplete delivery—no mattress. After a 30-day international move, the lack of stability and rest has taken a toll. What made this worse was the complete lack of empathy and accountability from your staff. Business Manager Michelle showed no compassion, repeatedly stating that it wasn’t her fault. Rather than taking ownership as a representative of the company, she deflected blame. When I asked if the mattress could be delivered the next day or at least looked into, she shut down the conversation and said, “That’s not what we do.” To make matters worse, I had taken time off work for a new job orientation specifically to receive this delivery, and the service fell short. I’ve been a loyal Ashley Furniture customer for years, across multiple locations—but this experience has been by far the worst. I am beyond disappointed and expected much better from a company with your reputation.

We recently bought a home and stopped by Ashley Furniture for a dining table—what we found was an absolute treasure! They had an amazing sale going on, and I ended up getting so much more than I expected—beautiful vases, flowers, pots, table décor, and of course, the perfect dining table. A special shoutout to Sue, our sales rep—she was incredibly helpful, patient, and genuinely cared about making sure we found what we needed. She’s the kind of representative everyone hopes to get! Highly recommend for both furniture and stylish home accents!

Anthony and Alexa were super helpful with the ordering of our living room furniture. They got us the lowest price possible and even waived the down payment. Would definitely recommend this store.

Experience was professional by all staff members I encountered and knowledgeable about each product I had a question about. I had such a wonderful shopping experience. My first shopping experience was for a bed, and I was greeted by Suad, very warm and welcoming. She made my day, showing me all the beds I described to her that I was looking for, and she excorted me around to show me exactly what I was looking for. I was able to find my bed. My experience with her and the check out staff was wonderful. Everyone 10/10. I definitely will be back for a sofa soon and I know where I will be buying it at! Quality, style, variety, price, and excellent staff is a win win in my book. Thanks again everyone involved in making my shopping stress free. Thanks again Suad for all your help and time.

I would give a 4.5 out of 5. I purchased the Isanti bedroom set. My first time in the store I met Suad, she was friendly, kind and helpful answering my questions. After I left the store she was responsive with communication. My second time visiting the store to finalize the transaction, GM Candice assisted Suad. Candice was very helpful and efficient. I have a 4.5 because there seemed to be some miscommunication to me and between staff. However, to finalize the transaction I felt valued as a customer.

Friendly and helpful staff. No pressure, and all explained .

It’s been so stressful couch hunting, but we came all the way to Frederick’s location where Cameron was able to answer all our questions and helped us pick out our couch! The process was smooth and stress free!

Friendly service

Had the good fortune to make a purchase through Xylia McPherson on 7/12/25. She was so easy to work with & very knowledgeable about the product we purchased. Very helpful & provided answers to all our questions & addressed any concerns we had. Looking forward to working with her again!

Another positive experience with a purchase from Ashley Furniture. Managers and staff worked with us by making the purchase and delivery problem free. They worked with our timeframe and earned our trust. Ashley Home Store is our go to store for future purchases.

I had a great experience shopping for a sofa with salesperson Alesia! She was very friendly and helpful but not pushy and didn’t hover, which I really appreciated. She took plenty of time to answer all my questions and show me some suggestions she had. I really think she has the perfect salesperson etiquette and knowledge for a pleasant shopping experience! I loved the wide variety of options for sofas at this store and appreciated the holiday discounts.

What an easy and wonderful shopping experience we had with Keyen. He was so helpful and chilled. He wasn't pushy at all in trying to make a sale. He listened to what we were looking for- very patient & eager to help us get a better deal than what we saw on the sticker price- he succeeded! We will definitely go back to see him for the next piece of furniture we purchase after such a great experience with Keyen. Go see him!

We purchased a set of dining chairs from this location during the Memorial Day sale. At the time of purchase, the sales representative assured us that if we placed the order that day the chairs would definitely arrive before July 1st. We made it clear that we have a significant event at our home the first week of July, which gives well over a month for shipping. Unfortunately, the estimated delivery date has now shifted to mid-July (after our event). When we called the store to address the issue the representative we spoke to showed little interest in helping. Instead of offering good solutions we were told we could either cancel the order or choose a different item, neither of which were helpful options at this stage. If we’d known the delivery would be delayed or there would have been a possibility of a delay, we would have shopped elsewhere. This experience has been frustrating and we’re unlikely to shop here again.

My recent experiences have been nothing short of a nightmare, and I am appalled by the lack of professionalism and disregard for customer satisfaction. Firstly, during a previous delivery, your delivery personnel damaged my walls. To add insult to injury, I received an email asking about my availability for repairs last Friday, May 23rd, and no one showed up, nor did I receive any call to explain why. This is a complete waste of my time and demonstrates a shocking lack of communication. My current order has only compounded these issues. Upon delivery, a piece of furniture was missing, specifically a chase. I was then informed that this missing piece is "getting repaired." I am utterly confused and frankly, furious. I purchased new furniture, not refurbished or damaged goods. Why was a new chase not sourced and delivered with the rest of my order? I demand a brand new chase for my furniture. Furthermore, there was no courtesy call to inform me of this missing piece or the repair situation beforehand. This lack of communication is unacceptable. It's clear that Ashley Furniture has no respect for its customers' time or money. The ongoing issues, coupled with the management's failure to reach out after my last complaint, indicate a systemic problem within your company. Had I known this would be such an ongoing ordeal, I would have canceled my order immediately. I will never purchase anything from Ashley Furniture again. They don't deserve a single star!!!!

I had an absolutely fantastic experience with Ashley Furniture in Frederick! From the moment I walked into the showroom, I was greeted warmly and guided through their beautiful selection of high-quality sofas. The staff was incredibly knowledgeable, patient, and truly committed to helping me find exactly what I needed to suit my style and space. Alexa and Michelle were fantastic and patient, and Maria the sales lady was so knowledgeable! They made the entire experience stress-free and enjoyable. I couldn’t be happier with my purchase, and I highly recommend them to anyone looking to transform their home with beautiful, dependable furniture and exceptional service!

Awesome service

Ashley employees were great. Delivery was a nightmare

Excellent Service at the store and the Delivery Guy’s were grea

Rodneya was super helpful. When I found a sectional that was too big for my room, she actually removed sections and reconfigured the couch to show me how it would fit. Michelle was extremely helpful and professional in helping me with my financing. I’ve bought from a different Ashley Store before, but this store is very friendly and helpful, without pressure to make a purchase. UPDATE: My sectional couch was delivered on time and looks great EXCEPT the sections keep coming apart. I reached out to the salesperson several times and didn't get a response from a "claims person" until 10 days later. By that time I had already bought the extra hardware to keep the sections together and paid someone to fix it. Disappointing. I won't be returning to Ashley for other furniture purchases. They were attentive when thy wanted to make a sale, and not attentive when I needed their help.

No high-pressure sales person; just occasional check in while we were looking. Check out took minimal time, and delivery and set up were on time and very efficient

It was a wonderful experience, we were allowed to consider multiple options on multiple visits prior to my final decision. The regional manager and the store manager introduced themselves. I did purchase from ASHLEY FURNITURE

Great service. Great experience with delivery guys.

We received our bed and mattress today. Biggest disappointment is that we paid for delivery and installation, but the crew didn’t install bottom wood parts of the bed together at all , no screws were used and he didn’t leave any for us to use. Once we put mattress on it, it completely fell apart. Driver was in a rush and left within 5 minutes of arrival. Also delivery was scheduled 12-4 pm but he arrived at 11:15 am while my wife was home and did this terrible assembly. He also broke a light fixture carrying mattress in. He said how much do I owe you for that and left.

Ish Verma sales consultant was a great help!! Very helpful! Thanks

Rodneya was EXCELLENT at every point of service. She helped us pick out a couch, try all the mechanics of it, figured out the details of financing, how to use store credit, and every thing that came up. She and everyone else there were so friendly and helpful and made the whole experience great. Thank you!

I'm so delighted to have met Maria at Ashley Furniture! She's done much interior design for Thomasville, & Ethan Allen, and she's managed her own Oriental rug business. She's worked at Ashley for 6+ years, knew exactly where everything was, & even knew where to acquire coordinating window treatments (which Ashley didn't happen to sell.) I look forward to receiving her expert advice for each room in my home! 5 Stars!

I cannot say enough good things about Maria at Ashley. We just bought a house, and don’t have an eye for design- but Maria drew out our layout, and matched furniture and design pieces with our walls. We love everything we purchased from here, and we couldn’t have done it without her. Will definitely be back for more!

Wonderful selection and great discounts. Zyiad was fabulous. No pushy sales, no following us around the store. We didn't purchase yet only because we can't decide between two sets! Give Ashley a try. We'll worth the stop!

Purchased a aqueen bed frame. Had to wait a month for delivery, when bed cane it didnt have the center supports nor rhe haedware to put it together. I followed the instructions that came womitht the bed amd ordered the lart from Ashley parts.com. Get confirmation I ordered parts, but no shippong info. So i call ashley parts, eta is January. So i call ashley store tjey cant do anythong, tjey claim I didnt report problem in 24-72 hours per policy. But i follpwed directions tjat come with bed that say dont call the store! After many calls to store "escaltion" amd aome Managers the only offer i get is a free pockup of my missong parts bed...and a store credit. I asked for a full refund and my parts! 2 different polocies, and a parts shotage that iant my problem. Poor judgement on Management cuatomer is ALWAYS right. And mind uoubits only $179 we r talkong about..but it is the principle. I biy a product donr get said product due to a problem thst is not mine. I follow instructions with the bed and noone wants to do the roght thing! Very frustrated and will not sjop at Ashley ever again. I hope this climbs the chain of command....i cant be the only one with this issue:( UPDATE...12.27.24...I followed the advice given below and gave ALL the info asked for...minus invoice#...i dont have it and store has been locked out of my account for some reason....STILL no action on anyones part..no idea when parts are coming...no feedback on replacement....refund...jist dead silence. Poor customer service.

While my husband and I were in the market for a bunk bed, we ended up speaking to Anthony . He was very helpful. He explained all the options that he had for us and he helped us to choose that one particular bed because our boys love to sleep together in the room and they love their new bed. We cannot wait to have it home and have the boys enjoy their new bunk bed. I gave Anthony five stars plus he was very helpful Very caring and very understanding.

Anthony was very helpful and knowledgeable assisting me.

Anthony was amazing and very helpful. Customer service was top notch and would recommend going through him when you are going through your furniture shopping needs!

Anthony did a fabulous job helling us find and order our living room couch! If you want excellent service find him at the frederick store!

I would like to highly recommend Ethan Palmer! Very professional and accommodating to our choices of furniture. Good work keep it up!

The worst furniture store ever , my cousin bought a wrong size sofa , she try to return it the next day ,besides her husband got it on his big truck , the manager from the store refuse the sofa .

Good customer relations! Listening and informing sales rep. Would dare you to visit and experience the service.

Fast delivery

My granddaughter & I went to Ashley to look for bedroom furniture. The sales people were not pushy but helpful when we had questions. The purchase experience was very easy and the sales person was very helpful & kind.

Very helpful staff! They listened to my needs. Delivery was fast and easy.

I would like to acknowledge Rodneya for helping me correct my sofa order. Even though a mistake was made during sofa selection and ordering process, she very quickly stepped in and provided effective resolution. She also demonstrated great leadership skills by using this as a teachable moment to coach her sales representative. Thank you for ensuring my order was corrected and for providing great customer experience.

My salesperson was super nice and very helpful. She helped me find what I needed quickly and was overall awesome. The finance/cashier person was lovely as well.

Sales person was attractive and smart.

Great selection, intelligent sales professionals and fair prices…

Tammy and the front desk staff were wonderful. Tammy took the time to listen to what we wanted, pointed out new and clearance furniture options that would work for us, and made the process easy and enjoyable. Ashley would do well to enhance their staff with more people like Ashley and the front desk personnel at the Fredrick store. They are top notch.

Ashley Furniture, Frederick, MD, has been exceptional to work wtih to fulfill our furniture needs! The staff is very friendly and accommodating and the products are superb!

So I share a joint account with my ex.girlfriend 3 years ago . Recent purchase she had 1 more payment left so she decided to go Ashley and purchase something for $ 1750.00 without my authorization or provide a signature for the new contract should had her close past account and open a new account in her name only why this didnt take place I don't understand I blame sale person I will never purchase nothing from them no more and it did effect my credit score of -5 points.

I spoke to a salesman over the phone and he was so disrespectful!! He said that anything I bought under a certain price range was "trash"! Good luck with his furniture career. This location will not have many customers buying if they continue to be insulting. Got my furniture from a nearby place the same day with no fuss. Trust me, I will be telling all my friends and family if they ever mention this company's name as a place to potentially buy furniture.

Store manager tries to educate customers when sales associates fail to deliver accurate information. Attempts to do so in condescending manner. Not a time to joke when a customer expects one thing and then is told another. Go to Columbia! Went there and had a great experience. Avoid Frederick at all costs. Paula in Columbia was 5 star by the way!

We had a great experience at Ashley Furniture. Shan was very knowledgeable and the service was excellent!

Great working with the Shan, made the purchase a pleasant experience. We are enjoying our new living room set.

I had an amazing experience with Zayid he was extremely helpful and helped us get the best deal possible with Cameron. We are so pleased with our experience :)

Had the pleasure of meeting Dominick and wonderful staff members on the 4th of July Holiday . All the staff were very very friendly and super helpful .The furniture is Great and the quality is top tier. Dominick help me make the best selection in which I purchased wonderful area Rugs for a price no one can beat ! Each of the staff provided Superior Customer service . I highly recommend Ashley's. Wonderful experience. Thank you to all staff thay worked the afternoon of the 4th of July

I had a good experience, very friendly people and very good prices, the recommendations

I had a deeply troubling experience at Ashley’s Furniture Store in Frederick, MD. When I asked Zia, the sales associate, about the price of a bed and two nightstands, he responded with a disrespectful and condescending tone, questioning if I was there to just ask about prices or actually make a purchase. This behavior was incredibly rude and uncalled for, especially in front of my family. When I expressed my displeasure, Zia arrogantly mentioned that he didn’t want to waste his time running back and forth if we were not serious buyers. His gangster-like demeanor was shocking and completely unprofessional. I then spoke to the store manager, who appeared uninterested and remained seated while I explained the situation. His lack of response or action to address the issue was disheartening and suggested that such behavior might be tolerated at this location. As we were leaving, Zia sarcastically wished us “good luck,” which felt like a veiled gangster threat. This experience not only ruined our shopping trip but also raised concerns about our safety. I strongly advise everyone against visiting Ashley’s Furniture Store in Frederick, MD. The staff’s disrespectful attitude and lack of proper customer service are unacceptable. This store needs to address these serious issues immediately to prevent other customers from having similar experiences. NOT TO MENTION THAT I went to a nearby store and bought a similar product and made my decision in just 10 minutes. The staff at the next store mentioned that I worked previously at Ashley’s store and they are a total mess.

Lucas was a wonderful salesman. He made the sales experience smooth from start to finish. He made us feel welcomed with great conversation the whole time as well.

Suad and Michelle were so kind and helpful. We had a great experience picking out a couch and tables at this location.

Our sales person was fantastic! His name was Zee ( spelling may be wrong) not pushy but always there to answer questions and very personable. I will ask for him again. As for the sectional we purchased we love it. The price was great and quality seems very good. How long will it last well we have a cat and two teens so we can only pray!

Nice showroom since they remodeled

Maria Topazian was great! She supported our needs in finding the right pieces to tie the room together. She really cared about our color choices and helped us visually plan out what we were looking for! Thank you so kuch Maria!

Maria was fabulous! She really helped us figure out how to best furnish our awkward living room space. She had ideas we never would have thought of and that we love! She listened to our likes and needs and wasn’t pushy. We’re so excited to receive our furniture.

Bought a sectional along with a recliner from Lori she was very helpful. Considering she’s very new gave us our space to look around. Not really sure what the last persons complaint was about must have been having a bad day. Since none of the sales people we seen weren’t following people like hawks.

Dominic Rohr did awesome. A great experience definitely will be back!

Dominic was fantastic… He saved me over $650 from what I was about to pay online plus got me in home installation and protection plan included in the much lower price. He was a pleasure to work with, friendly and up front with all of my questions.

Suad was great to work with. She is very knowledgeable about the products and furniture lines in the stores. Very happy with Ashley and out wonderful sales associate Suad!

Steve was very helpful today . He showed me where to look for the leather sofas I was trying to find and explained the sale to me . When I found the sofa & oversized chair I wanted he wrote me up quickly and explained since wasn’t in stock would be 2 to 6 weeks to get . I asked him about a senior citizen’s discount ( usually forget to ask but had just read about asking on the State Police Alumni site I belong to) he was nice and explained he would ask his manager and the manager was kind enough to give me a discount. Thank you for all your help . Next time I will be at Ashley Home first .

Tammy was such an incredible help in helping me pick out the bed frame and dresser I needed! She helped explain the differences in each piece I was interested in and made sure I got everything I needed. She made the whole process a breeze and I am so happy with the whole experience.

Tammy was fantastic helping us pick our bedroom furniture set!! She was knowledgable and easily explained the difference between the quality of different options. The delivery was expected to take 2-6 weeks and it only ended up being 2 weeks! Definitely recommend

Great experience- Jessi was great to work with. Everyone was very nice and helpful and we are excited for our new couch

Do yourself a favor and ask for Dominic at Ashley. You won’t be disappointed. Great customer service, will do everything to get you exactly what you need.

Had a great experience at the frederick location. Jesse was awesome at answering any questions we had and helping us pick out the perfect sectional for us. Definitely recommend!

Zayid was amazing! He helped my fiance and I purchase our first set of furniture with no stress. :) He gave us plenty of time to walk around and test couches, and didn't make us feel pressured whatsoever. Thank you so much!

Steve made sure we were taken care of and never felt any pressure throughout the sale.

I bought an accent chair and after only 6 month the metal frame snapped. For 2 months I called, sent emails, only for them to tell me that the break was not covered by the warranty. Their product broke! They refused to take responsibility. Do not buy from them expecting quality or service. What a rip-off.

Dominic was so helpful and knowledgeable! He went above and beyond and found us the perfect sectional for our space. We will definitely be asking for his assistance the next time we’re looking to buy.

Got a reclining sofa and love set have had nothing but problems with the items and getting service on them to get them fixed is a nightmare

Jason was a pleasure to work with. He went above and beyond while helping me load my furniture. Also gave me complete instructions for assembly. Great dude!!!!!!

Jason was great and helpful

Jason and Dom were great they made my day wonderful

Jason, perfect customer service

Dominic was great!

Jason rocks!!! He should get a raise! He was so friendly, helpful, and informative! Thank you!

Jay was absolutely amazing with helping us figure out multiple rooms, patient as we changed our minds multiple times, all the while never being aggressive or pressuring us to buy now. It was a relaxing experience, and one that has won my life long loyalty!

Jay did an amazing job helping us find exactly what we needed. We will absolutely be back to furnish more rooms. Thank you so much!

Jason was great

Ashley furniture had a wide assortment of furniture. We were looking for some very specific kitchen furniture. We dealt with Lucas, who is fantastic. Kevin also assisted with Lucas. The team made shopping extremely pleasurable for a very unpleasurable thing that I have to do in my life. Furniture shopping! UGG!

Stephen and Keyen were lovely to work with. They were very understanding and patient with me while listening to what I was looking for and respecting my budget. I highly recommend purchasing from this location. Be sure to ask for their help 👍 Can’t wait to see my new couch!

Dominic helped us tremendously when choosing our bedroom furniture. Can’t wait to have it delivered!!

jason did amazing, very helpful

Maria and Lucas are amazing. They were very helpful and made sure I find what I need.

These guys are great I would highly recommended them for all your furniture shopping needs and pick up and delivery Jason and Lucas

Great customer service from Jason

Jason was absolutely awesome. Made my day so much easier.

Be careful with this location and the delivery dates. We bought furniture and were told a delivery date of last week of November/first week of December. That was on November 11th. Then on our order form, I noticed a date range written after our agreement of two months. Our fault for not double checking but it was definitely not written in the delivery location and done nefariously at the bottom of the page. We’ve been told we’ll be lucky to get furniture in two months.

Jason was a great help, awesome experience. Helpful guy!

Lucas and Linda were both awesome and made my purchase really easy, thank you for all that you both do Michelle the finance person or manager deserves a raise!!! She took me from a dissatisfied buyer wanting to return the items to an advocate for Ashley Furniture. Had some hiccups on delivery (not their fault) but she went above and beyond to make it right. I've lived in Frederick for over 20 years, the reason why I stayed in Frederick is because of the people, Michelle, Lucas, and Linda are all examples of what I mean by the people. All were great.

Person answering the phone has NO customer service quality at all.

Our salesperson was very nice and professional. He gave us time to browse the furniture. We found our recliner!

Jason did an amazing job. He was very helpful and thorough. Highly recommend.

Jason was great! Easy and fast pickup!! Thank you

Jason helped aot

Good experiy

jason was awesome!!! he helped us fit the couch into our truck and it fit perfectly! we could not have done it without him

Jason was very helpful and helpful

J Michael and Jason R are professional and knowledgeable. J Michael is great at home decor design. I’ll be back. 😊

Jason was great!

Jason and Suad were very helpful and knowledgeable. Awesome experience!

Helpful

Jason was very helpful. He was friendly and helped me load it on my truck.

Jason was great at handling our pick up. Made the job go very smoothly.

Picking up our new loveseat was a nearly seamless experience. The employees go above and beyond to ensure pickup is an easy process for customers. The employee at the loading dock, Jason, is especially helpful!

Jason was very pleasant and helpful.

Jason was great!

Jason was awesome

Jason provided excellent customer service with our furniture pickup, very attentive and pleasant

Jason was polite. Quick pick up. Thank you.

Jason was terrific helping us get our new furniture !

Excellent service helping at the Lodi g dock Thanks for your help Jason

Jason from the warehouse was very helpful!

Jason - very good experience

Jason provided great customer service. He assisted me loading a piece of furniture. He provided step by step on how to complete the process. Great job Jason.

Jason was very nice while I was getting my furniture. He helps to put in the car nicely.

I went to Ashley Store in Frederick, Maryland on Wednesday, 10/11/3. I was greeted by a very pleasant employee Dominic Rohr. We are so quick to complain about service, we tend to not give credit when its due. This young man was extremely helpful, courteous, patient (taking time not making me feel rushed) You would have thought I was looking to spend a lot of money. No! I was looking for a chair. Well with his help I found one. This is what we need in todays time. Kind, Helpful people. I purchased a bedroom set in the Hagerstown Store. I really like Ashley Furniture. I must say Dominic is a keeper and definitely an asset to Ashleys.

I couldn’t say anything bad about this Ashley’s! Awesome customer service and very personable! He took his time with his customer and didn’t rush his sale! Keep up the hard work Dominic Rohr!

Ignacio & Lucas were great! I visited the store 3 times before finally making a purchase and each time they were super helpful and patient, not pushy at all. The whole process was smooth and comfortable. I highly recommend either of these gentlemen.

This was a very good experience! All Ashley staff were extremely professional and competent. In addition, the moving company working with Ashley demonstrated great efficiency and competence. Thank you for making my furniture purchase and delivery stress free!

Awesome

We had an excellent experience shopping for, and ultimately purchasing, a couch and loveseat at Ashley Frederick, MD. I highly recommend shopping with the assistance of Lucas! When we entered the store, he met with us briefly to explain the current sale, and then kept a respectful distance so we could shop at our own pace. That said, he was always readily available when we had any questions. Lucas' knowledge, patience, and consummate professionalism played a primary role in our positive experience! :-)

Really liked the salesman that helped us. I believe his name was Cameron.

Absolute junk quality furniture and poor customer service. I recently bought a dining table and chairs for around $2,000. It was damaged upon delivery. It took 4 visits to the store, escalation to management, and several months to get them to address the issue, which they were initially trying to claim didn't exist. Fast forward a few months after they finally fixed that issue and a lot of the finish is wearing off of the table surface and seating areas. After reporting the issue, nobody followed up, causing me to have to revisit the store and ask for status. I was told it was denied because it's cosmetic and normal wear and tear, even though I'm within the 1 year manufacturer's warranty. Some of the seats haven't even been used, yet the finish is coming off. Ashley will not do anything to assist. At this point, I have a new 6,400 square foot house to furnish and will happily take all that business to another place. I beg you... please avoid Ashley.

Lucas was extremely professional, friendly, and helpful. Our overall experience at the Ashley Store was good, we appreciate the large selection.

Cameron is the best!! Not only is he knowledgeable about all things Ashley from furniture, mattresses, layout planning, financial plans and more, but he’s also professional from beginning to end. He is friendly and funny, which makes it a delightful shopping experience. When I go to Ashley Furniture, I always know who I can count on! Thank you Cameron for always being amazing and helpful! You truly are the best!

Ashley was such a huge help! She helped us measure, discussed all of the options with us and was patient while we decided what we wanted. After 2 years of searching for the perfect couch, we have found the one! THANK YOU, ASHLEY!

Horrible service. My sales person didn't seem to know anything... and that's fine if she is new... but to completely ignore us isn't okay. She didn't even try to find out info for us. Then, the manager approached us in a very pushy way. We had an idea of what we wanted but just started to gather information. And to have 1 person not care about us and a 2nd person try to push us without providing us with info is not what we expected from Ashley.

We came in looking for a number of things for the new house. Greg greeted us right away and was very polite and wasn’t pushy at all. He’s very knowledgeable. Also gave us a great discount. If you’re planning to shop here, you should definitely ask for him.

Didn't have what I was looking for but still a good selection and helpful staff.

The furniture is great but the delivery is -10. Trying to get last piece of furniture ordered and it has been defective twice and they still make us the last stop and show up late every time. Pick up in store or hope like hell nothing is wrong with it the first time.

Jazmin at the Frederick store greeted us at the door,. She was very helpful, polite and patient. She and got us a great deal and explained all the costs for delivery. We left feeling we had made the right choice.

The quality of the furniture was sub-par for the pricing. Customer service was fine, and the atmosphere was OK. There was only 1 modern couch with bells and whistles. Recommend keeping exploring other options unless you absolutely fine something you love at a reasonable price.

I purchased sling chairs and one needed to be adjusted. I came to the store and BRANDON made the fix and he was most courteous and helpful. Thanks for your help.

We just purchased furniture from Ashley and Keyen is the man! Not pushy at all, let us walk around and make our decisions with no pressure. With the help of Brandon (manager), they gave us an amazing deal and we can’t wait to get the delivery. Highly recommend. We will be back.

The employees in the store were helpful and the prices are reasonable. However, the delivery people showed up at noon instead of the promised window of 3:00-7:00. They were rude and abrupt. One chair was damaged and the balked about taking it back. We have no idea how long we will wait for the replacement.

Lucas Mari was exceptional with customer service ans checkout person was super friendly and efficient.

Keyen is the kindest, most patient salesperson I’ve ever encountered. We arrived around 8:20pm and they close at 9pm so we knew we were on a time crunch. Keyen helped us pick out a dresser and a couch, provided multiple price breakdowns, and got us checked out by 8:58pm. He wasn’t pushy or rushing us at all. He was extremely efficient and knowledgeable of the store which helped us pick exactly what we wanted! Linda was also very nice doing the final part of the sale. I will definitely be back when I need new furniture!

This review is for Keyen in the Frederick store ONLY, as my online experience had been AWFUL And he helped me in the store where they could not. Thank you!

Ashleys Furniture repair and customer service is horrible. We bought the warranty for our couch that we purchased in October. Not even 6 months later the couch frame and spring broke from regular sitting. I contacted Ashley's (April 13) and they asked to email them pictures. They kept saying they weren't getting them, I sent them as an attachment, pdf, directly in the email and it finally worked via Google drive. They said they emailed it to the service department who then asked me to resend them the pictures again. We scheduled the service and they said the ordered the parts. The parts didn't arrive when they said so I called and it turns out they sent them to the wrong house and the parts were reordered. They were supposed to be delivered the same day as the repair guy was coming - then they day of they had to cancel the repair because the parts were now arriving a date late (5/19). So now it's been a little over a month without a couch to sit on. We go to reschedule and the earliest time was (6/6) 3 weeks later. Now today after waiting at home and taking off work for the 8am to 11am window, I get a call at 10:30am from the repair service saying they can't come and resubmitted the ticket to Ashley's because they only submitted a work order for 1 hr when the couch repair takes 3 hrs. So we STILL don't have a couch to sit on. This is unacceptable and I will not be ordering from Ashley's again and will encourage others not to either.

The staff at Ashley store was very courteous and professional. The sales person took her time to explain everything about the product. There was no selling pressure. We wanted to make some changes to our order and the staff was very helpful in doing so.

Professional, cordial, quick service, lots of options to choose from.

The staff were excellent and professional

I have purchased 2x from Ashley Furniture in 2 years and Highly Recommend them! Professional and happy to help/ answer questions! I have purchased 3 mattresses from them in 2 years. I will NEVER USE MATTRESS WAREHOUSE, they were RUDE! HIGHLY RECOMMEND Ashley Furniture!

Salesperson gave different price then online. Went back to talk to him he was not in. They called the manager. He was the most impersonal person I have ever had contact with. If you don’t want to deal with people you may want to get another job

Lucas was elegant, attentive & extremely helpful. Lovely man!

Greg and Ashley took care of us! Great people work at Ashley’s! Thanks everyone!!

Great service. Got my new living room

We had a great sales professional today. Mr. Ignacio was very professional and patient with us. We came in for a bedroom set and we also got a new living room set, thanks to my wife 😁. Haha. Thanks for all the help and great deal today.

Great sales professional we had helping in meeting our furniture needs. We came for a bedroom set and left with a couch and two end tables in addition. Mr. Ignacio had alot of patience with us and very knowledgeable and helpful selecting items.

I came into Ashley's looking for a bed. It's been so stressful just to find the right bed 😫 But Brittany made my visit so easy and pleasant. She knew everything about beds what made my visit even better!!! She have a great attitude and she is so bubbly and sweet. She knew exactly what I wanted. Come to Ashley in frederick and ask for Brittany!!! She's the best!!! Great customer Services!!!

Lucas helped me with my furniture needs. Really efficient!

Lucas was a great salesman and was extremely polite and professional definitely recommend 👍

SUAD- DID AN AMAZING JOB!!! She was persistent, elegant, professional, and definitely provided great customer service!!! Come see SUAD!!!!

Great customer service. Thanks Lucas and team for all of your assistance!

Horrible cheap furniture. I purchased Ashley Barrali Loveseat - Fog and sofa in 2021. Was backorder and finally delivered 2022. It hasn't lasted a year. There are staples poking out of back, the cushion is filled with disgusting greenish fill that isn't even an actual pillow. Just stuffing in the zippered upholstery. My 9 month old daughter cut herself on the nails poking from back not to mention I emailed the Frederick MD Ashley's and didn't receive a reply about factory defects. I have had far too many issues considering I "believed" Ashley's was high end and im learning that fir the price i should have gone to havertys or lazy boy. I actually bought better make cheaper on warfair. Disappointing and disgusting. I see that the management reply for 5 star reviews. Now let's see if they respond to such egregious errors. I can't have this in my home such costly disappointment

Lucas was very attentive and customer service was great!

Told sales rep was buying sectional couch for 2nd story of townhouse. Sales department representative told me at purchase that if there was any issues make sure the delivery guys brought furniture back on truck so I could get a FULL refund. Delivery guys show up, boxes never leave the truck because they stated it wouldn’t fit up the stairs. I never had possession of the furniture and now they’re charging me a 30% return fee… for what?

“Beyond Exceptional Service”!!!

These guys are nothing more than crooks!! We spent over $17,000 In furniture with these guys and everyone from the regional manager, TJ, and their staff have been treating us like trash. They make empty promises, their third party delivery service is rude and unprofessional, and incompetent sales guy. There are better furniture stores out there that treat their customers better and won’t lie to you. Please stay far away from these people

I forgot his name but it was the guy with the Peruvian wife. He was great and helped us out with the entire process. We had a problem at delivery and he made sure to get us a replacement. The reliable customer service is what will break or make any company

Ish was very helpful kind and helpful. Helping me find the right sofa I needed. I recommend Ashley furniture.

If you have a problem you're on your own they do not care they do not respond they take ur money and I have shopped there for years never again

We had a great experience with our sales associate, Jack. He was able to help us pinpoint the perfect couch for us!

This is a nice store, clean and friendly. Just not the product style/taste of furniture I'm looking for at this time.

BUYER BEWARE! I don’t like to post bad reviews but the experience I had and the lack of accountability from this store requires it. This is not a corporate Ashley location. They are a franchise owned by the same owner as Regency furniture, so Corporate Ashley will do nothing for you if you have issues. After purchasing over 12k worth of furniture and waiting 6 months to receive everything. The coffee table is stained , The bed frame is uneven. The dining room table is missing pieces . Upon calling and being redirected to service center. Extremely rude service by service associate Yancy Salazar , without ever seeing the issues or wanting hear are issues claimed that the bed frame is fine and that is just the way it is. I asked to speak to a supervisor and was told I would get a call back that never happened. Ashley has a reputation for taking care of its customers and having good customer service which is why I chose to do business with them but now I definitely feel cheated not knowing that this isn’t even really Ashley at all. They will say whatever to make the sale but when there is an issue they will act like you are crazy.

Only reason they are getting 2 stars is because their selection of furniture is decent. Sales Reps - 5 Stars... I've had great experiences with every sales rep I've worked with there. Delivery/Installation/Service - 1 Star... I've never been as disappointed in a store on this front than I have with Ashley. Their 3rd party contractors that they use to install the furniture routinely install products incorrectly, or not sufficient enough (assembled my kitchen table and left without ensuring it was sturdy), and they constantly strip the bolts that they use to secure the furniture so if that they ever need to be disassembled, it's nearly impossible to do so. They delivered and installed my kitchen table on 12/31, I checked it for cosmetic issues, in which there were known, so I signed the papers to acknowledge receipt of delivery and the team left. I realized the next day that the table was not sturdy and likely wasn't tightened enough to secure the table top. I called the store to get someone back out to fix it since they all but stripped the bolts when they installed it (again), and I was told nobody could come out until 1/31. So they sell you a product, they use sub-par 3rd party contractors to come install the products, they don't do it correctly, then it takes them a month or more to come fix it. The only reason I would think to use Ashley is they have visually nice products, and they offer 60 months 0% financing. When purchasing 20k+ worth of furniture, that perk is beneficial. I would not use them if you care about how your furniture is delivered, assembled, or serviced.

Needed help with a clai.. CS was great.

Our sales associate was Suad and she was very pleasant! She helped us get the best price and made buying our sofa an easy process! Ask for Suad next time you are there!

I normally don’t leave bad reviews, especially 1 star reviews. The only reason(s) Im leaving a one star review is because I liked our sales lady and it’s the lowest option you can choose. My wife and I bought quite a bit of furniture from the Ashley store in Frederick about 2 months ago. Long story short…..the table we bought started peeling on the top and one of the legs cracked down the middle. We thought no big deal there has to be a warranty. We emailed the pictures and filled out the claim form. They emailed back with “we are denying your claim because it’s cosmetic and you didn’t report this when it was delivered” uhhhhh your correct…it was a couple of months after we received the furniture and I stated that in the email🤷🏼‍♂️. Last time I checked a cracked leg isn’t cosmetic it’s structural IT HELPS HOLD THE TABLE UP!! Anyway that was the short version. If you can afford it, buy from an Amish furniture store. We went there after all this happened and yes it was freakin expensive but completely worth it. Ashley furniture is the bottom of the barrel

Great experience. Keyen was very helpful.

Suad was very helpful and extremely patient. Will be back!

The sales staff were helpful and so were the receptionists. Arthur (who works in the back and helped me load my vehicle) went out of his way to make sure what I purchased was in perfect condition before I left.

Aiden was an outstanding sales person he had patience and manners

LaKeisha was so amazing with getting us our furniture! She took her time to answer all of our questions, made sure we understood all the details of our sale and rights. She really gave us confidence in our Ashley purchase.

Jasmine, our sales rep was really helpful. Answered all of our questions and even got us the protection plan at a discount!

Lakeisha was the best and helped us purchase our new couch today. very personable and friendly in the whole process. She also made sure we knew all the information in a way that by the end we had no questions. Ashley was also great in helping us find our couch and pointed us in the right direction.

Lakeisha, Maria, and Brandon took excellent care of us. A++

Lucas helped us pick out the perfect bed. He was knowledgeable and courteous. He answered all of our questions, provided a solution for each of our concerns, and gave us the best deal!

Lakeisha at the Frederick store was very pleasant and helpful with our checkout process. We had some issues with pricing for a split delivery because the night stands we purchased were not in stock, but she was patient, understanding, and very responsive to our concerns. She made the process smooth and we appreciate that! Update: Guess i spoke to soon because She never actually scheduled our delivery although she verbally told us a date. We have been waiting for our bed over 20 days and now will have to wait another week or 2! Unacceptable! Update: After several attempts to get in touch with management and determine a resolution to the mistake Lakesha made,, Brandon, a manager, offered us a 30% discount for future purchases... why would we purchase anything in the future knowing the inadequate work on their part for scheduling deliveries? We were also told that he would be reaching out to the regional department to provide a post sale discount due to the negligence of not scheduling the delivery despite providing us with a delivery date. We have yet to hear anything back from him after multiple calls and even going back into the store to speak with a different manager, Jack. The customer service is frankly non existent. Still no bed has been delivered despite being paid in full, and no discounts or refunds have been provided. I would advise everyone to stay far away from this store!

I visited the Frederick store location recently and was introduced to my sales representative, Aidan. He did an admirable job through the entire buying process. I was virtually uncertain of the exact sofa I wanted but after a walk around the showroom floor and with Aidan searching on the computer, I/we found what we wanted. After several discussions, I finally called Aidan and finalized the purchase. Aidan was professional, knowledgeable, very helpful, and above all he demonstrated extreme patience. I recommend Ashley, and any of their fine employees. Thanks to all of you whom I worked with to make me a very satisfied customer!

ignacio it’s a great sales person he was so great and helpful. thank you for helping me !!

Very pleasant and helpful service from sales staff and Michelle.

I typically do not leave bad reviews. I like to give a business the benefit of the doubt that perhaps if my experience was not the most pleasant it could have just been a bad day at that business. This is the reason why I never left any review from my experience with Ashley furniture in Frederick, MD from March of 2022. Yet it seems at this point that it is necessary, therefore I have no choice but to leave a review in the hopes that I can spare someone else from going through a similar experience. What makes it worst is that I've always believe that Ashley furniture was top notch and so I waited for a sale to go because I knew I wanted to purchase several items. Honestly, from the moment I walked into the store my experience wasn't great. I will admit it was later in the evening but I walked around the store for at least 30 mins before any sales associate acknowledged me or asked if I needed help. I brushed that off and continue with my shopping. During the purchasing process there were many unprofessional things that transpired that once again I brushed off. Though my in person experience was far from what it should of been I again felt I didn't need to leave a bad review. The drama continued when we received our sectional it was very badly damaged in the back. After several phones calls, email exchanges with pictures and sending out a repair person that took one look at the back and said the entire piece needed to be replaced did they put in a request for a replacement. This was a back and forth saga for many months on top of the fact we had yet to receive our bed frame that had been initially ordered back in March. Now lets fast forward to July yes it wasn't until 4 months later that the new sectional got delivered along with the bed frame. When the bed came the delivery people could not assemble the bed because upon assembling they discovered pieces were missing. That's right not only did we have to take down our original bed so that the new one could be assembled, but once the new bed frame was completely out of the box that it was discovered that they couldn't assemble the bed. In turn they had to disassemble what was done repack the bed in the boxes and take it back. We had to then put our old bed back together. At this point my frustration had reached it's limits and I could no longer tolerate this so I called the store and told them I did not want the bed and explained the entire situation to them which I signed, noted a rejection on my receipt and explained that I didn't want be charged for the bed especially since it was their fault. Fast forward to present day and I look on my Ashley account and I was charged $300! This is associated with not accpeting the bed a restocking fee. This makes no sense!! I can accept the fact if I changed my mind and that Ashley held up to their responsibilities and delivered a bed and assembled it accorndingly especially since I had already paid a delivery and assmbly fee. This was Ashley's mistake from the very beginning so to charge the customer for your mistakes is unprofessional. Let's not forget that everytime a delivery was going to take place or a repair person was sent out someone had to be home to answer the door which means rescheduling to accommodate the time block they give you. Considering my entire experience I am beyond shocked that they would even charge me for this! All I can say is BUYER BEWARE! **UPDATE** As of today 11-16-2022 I am happy to report that Ashley furniture corporate office reached out to me and VERY professionally handled my situation. They apologized for my experience and issued me a refund for the additional charges. I will admit after my conversation today I would give Ashley furniture another chance. I am changing my rating from 1 star to 3 stars for that reason. Thank you Ashley corporate office for rectifying this situation and potentially gaining a customer back.

Great experience. Lakesha and Dory were so helpful, and made sure we walked out satisfied!

Our salesman, Ignacio, is awesome! He’s helped on two occasions where we went into the store. He’s amazing because, he’s not “pushy” to get you to buy something that you don’t need. He’s super friendly and very knowledgeable. When we went in the first time to find a sectional for our home. I asked several important questions about the feel of the couch, and the inner padding. I asked if the couch had any latex (because I used to work for a major bedding manufacturer and latex actually improves the feel of a mattress, but it’s a fire hazard). He answered all of my questions, then some. It was his responses to my technical questions that sold my husband and I on the sectional we ended up purchasing. We literally just left from our second visit, where we’re looking for a dining set for our home. We found the perfect pieces, and once again we looked for Ignacio and he was right there to help us! Thank you so much Ignacio for your amazing customer service! You’ve made our experience wonderful! I also want to acknowledge the ladies in the back that helped us to check out, and set up shipping. We want to send a big thank you, as well to LaKesha in the back. Although she’s new and learning the processes of working with customers, she’s doing a wonderful job! Oh thanks to one of the “veteran” ladies in the back for helping her she’s fabulous too! Shout to this Ashley Furniture their Sales Team ROCKS! They are my go to furniture store for all of my furniture needs!

Lucas was great! Very helpful!

Do yourself a favor, RUN. The customer service here is absolutely horrible. Delivery drivers showed up to my house and left without dropping my bed off. Now they’re trying to charge me another $150 for delivery fee and if I want to cancel my order they’re trying to charge me a 30% restocking fee. They are crooks. I’ve been waiting for over 2 months to get a dresser fixed that I bought from them. After you buy the furniture you’re screwed. You better hope everything works out because they source all their deliveries out and the people who fix their furniture is an outside agency. Go to Value City Furniture. They are great. I have had no problems dealing with them. There are not all about money there. I bought a living room set in the recliner was too big to fit. They let me return it. NO RESTOCKING FEE!!! I will never return to Ashley furniture

I have a “fake” wood rectangular table NG in just 4 months, tried to call for warranty to replace and no one was able to help me out to replace it. I’m truly disappointed in the fact I lost my $ to this store. Never again.

Interested in tables and chairs. Still looking

Dory was very pleasant and easy to work with. He patiently answered all our questions and provided us the best possible options for us to choose from. Great customer service and wide choice to products to choose from in the showroom. We would definitely visit this store again and work with Dory.

How do you walk into a store about to drop $13,000 and not get help? I was judged the moment I walked in. I asked the saleswoman a few questions to re-engage the conversation and it lasted 3 min only to find her texting with all the other sales reps. Awful store. Poor attitudes, even from the manager. 9/25/22 @ 12:45 PM.

Bri is the best salesperson at Ashley. I am a very picky person and for her to get me to make a quick decision in buying a whole living room set and bedroom set says a lot about her sales skills. She is always there to answer all my questions and she takes her time to suggest items that fit my requirements. My new home looking amazing. Eric Mensah

We ordered a medium table and chairs from Ashley's. They arrived undamaged but in an ebony color. (Pictures available) We notified the warehouse and the 7th street Ashley's (in person) immediately. We were in compliance with notification of manufactoring defect - wrong color within 72 hours. Request full refund of the purchase price and the $150 penalty fee in lieu of a store credit. Additionally, Ashley's headquarters assigned a pick up date without consulting us on a date we were unavailable and stated that if we were not home we must keep the furniture. Headquarters has inflexible policies and lots of people who say I can't help you.Buyer beware. There are holes in the ceilings at the store.

The best furniture visit ever! Not only was Bri friendly and helpful. She was very knowledgeable and explained everything in detail for my husband and I. Getting the couch of our dreams was so easy and fun ! If you have going here I suggest that you look for Miss Bri! She will take care of you. Danielle processed our order and she was fast and friendly! She explained all the ins and outs of our furniture insurance and made checking out a breeze. Great customer service and will defiantly come back again because of the excellent service I got from Bri and Danielle!

Bri was My sales person and she did an outstanding job helping me with a design for a bedroom and TV lounge and walking me through the financing …. outstanding experience

UPDATE: Came back looking for a recliner and was followed around the store like a hawk… After being shown a couple chairs that weren’t what we were looking for we decided to just keep looking on our own. New sales girl offered to show us some on the computer but we were here to actually sit in something. We went on looking and she came back to us a few minutes later after “watching us not sit in a certain chair” then proceeded to have us check it out multiple times. Kinda pissed us off so we ended up leaving. Found one at another store that didn’t have pushy salespeople. So sad since our last visit was a great experience. First Visit: Was looking for a sectional for our living room checked out a couple places before Ashley Furniture. Should have just came here first! Very clean store, with lots of furniture! So many different sectionals to try. We found one that we loved. One of the sales ladies (Bri) helped us through the process. She was terrific! She truly made the experience so much more enjoyable! Will definitely come back here in the future.

Bri was the best furniture sales rep I have ever worked with! Highly professional, engaging, and knowledgeable. Go see her if you're heading to Ashley in Frederick!

Was in communication with Bri for a few days about a sectional, after good phone conversation I decided to come in the store. Bri and Michelle were lovely assisting me with the purchase. Would recommend coming to take a look, they have beautiful pieces!

Briyonna and kyla were very professional and help me find the pillows and some other items thank you very much ladies.👍🏽👍🏽👍🏽

Very poor customer service. Received a phone call stating my check cleared and I could pick up my merchandise. When I arrived they would not give me what I purchased. Said I had to wait and that the call must have been in error. The check did clear on my end. Didn't even get an apology for the error. Very disappointed ☹️ The manager of the store called me after seeing my review and apologized.

Horrible experience!!!! My daughter’s bedroom set was delivered and two of her dresser drawers are broken. Submitted photos and was told someone will get back to me. I’m still waiting? Delivery driver showed up to my house today with a bed that I also bought. They called me and I told them my father would be right there. The driver said that was fine. My dad showed up and they were gone. Driver and the dispatch person were very disrespectful. Very hard to understand them they spoke very little English.

Bri kyla. And danielle gave us an excellent customer experience

Bri and Kyla helped today and it was a great experience.

Liana and Linda were very friendly and helpful - they coordinated my order very efficiently, and checked over all of the details and explained all of the terms of my upcoming delivery very thoroughly to make sure that I was happy with my purchase before leaving.

Found just what I was looking for! Excellent customer service. Bri and Kyla were so great to work with.

Bri delivered superior customer service. We also found what we were looking for.

Wonderful service from Bri! Super friendly and helpful; got exactly what I wanted and at a better price than I expected!

Briyonna & Michelle were a great help!

Great experience at Ashley furniture of Frederick with Briyonna, Michelle, Jack

Our sales rep was great. Promised us the world! The day of delivery we found out our bed frame is missing hardware. I had to follow up with AF and their warehouse few times so they can order it. So far, no issues. A week later the hardware arrives. Called the warehouse and requested for an installer to come out. They install was rescheduled for a week away. No issues. I opened the hardware to make sure everything has been delivered. Found out that 4 plates that connect the bed together are missing. Had to call the warehouse again and explain to them what is missing, again. They placed another order for additional missing hardware. The original people that delivered supposedly took notes and pictures of everything that was missing and were going to report it to the warehouse. I guess that never happened. 3 weeks later I am still waiting for parts to arrive so we can put our bed together.

Bri knew exactly what I was looking for and took me right to it!

Laura attended me very good she was friendly and is easy to work with 10/10

Bri was super helpful and knowledgeable and super accommodating! We appreciate her help!

Sales associate Bri. Helped me out. The nicest and very professional I’ve ever experienced. Michelle the customer service rep also helped me too. The best customer service!! Thank you so much!! Definitely coming back!!!

Maria and Danielle were amazing. I couldn't of ask for any better service. Maria made sure we would be happy and satisfied with the selection we made. Danielle was impeccable with our financing options along with answering any of our questions and concerns we might of had. Thanks for the wonderful service ladies!!

We have never been to an Ashley Furniture store but needed new bedroom furniture. We visited the Frederick location and were so pleased by what we found. Our Sales Associate Liana was phenomenal. She was so helpful in sharing what the store had to offer and got us all set up with great pricing when we made our final decision. Our customer service rep, Danielle, was also a pleasure to work with. Very friendly and helpful. Working with Liana and Danielle was like working with friends I've known forever. A fantastic experience!

Fantastic service, please ask for Bri if you want outstanding service. Michele with financing is amazing too. Very polite.

Suad and Michelle were very helpful and paid great attention to detail to make sure we got exactly what we wanted. Suad also got us a big discount! Definitly recommend this store and staff!

Superb customer service!!! David was so helpful and answered every question we had. Ashley Furniture had all the pieces in stock and will deliver within 2 weeks. Eli was so sweet. She went over all the paperwork page by page and explained everything as well. Great place to buy from.

Sue/Suad did a wonderful job accommodating my family and helping us find the perfect couch for us! She was able to help us pick the set up that we wanted and modify it to our liking. She was very professional and knowledgeable and welcomed us right away. We had been to many different furniture stores before coming to Ashley and I would come back again based alone on the level of service we received. We are very happy with our experience and purchase. 10/10 would recommend Ashley Furniture and especially Sue/Suad!

The service was really good I had Bri and she was wonderful.

This store is very nice. Lots of different options and nice displays. Logan and Michelle were super helpful and informative about the whole process and helped us feel good and confident about our purchase. Highly recommend this store and talking to them.

Maria was just great in helping me pick out a new King headboard.... I got a great deal on a mattress, too. We clicked as though we've known each other for ages, and that makes everything so much more enjoyable when you feel comfortable making a new purchase. I highly recommend them!

Absolutely outstanding service from Suad and Michelle!

Very helpful.

I came in today (Memorial Day) and I can't say enough amazing things about Daja! That girl is amazing. I came in knowing exactly what I wanted already. The store was really busy today and short staffed. No one noticed me walking in and wandering around at first. (Which was initially ok because pushy sales people make me so nervous). When I came up to Daja to ask for help at the back desk, she was immediately apologetic and quickly took action. Daja was personable and went above and beyond for me. She was patient with me, and really made sure I understood her answers when I had questions. Daja offered suggestions and alternatives that were so helpful. All while she was multi tasking several other things for different customers and also for staff.. never once did I feel like she was neglecting my needs though while she was already balancing so many other things she needed to also get done. She had a lot on her plate, yet continuously offered excellent customer service.. better customer service than you would expect from someone with half her work load. Whatever she is getting paid, is not enough! I am really appreciative for my experience today, and can't thank Daja enough for that!

I wish I could give them a 0. Run, don't walk AWAY from this store!! The saleswoman incorrectly ordered my very expensive couch and although the store drawing and store model on the floor matched what was SUPPOSED to be ordered, they provided zero compensation for delivering an incomplete product after 4 months of waiting for it. They also never notified me when my couch was ready. I had to pay several hundred additional dollars and wait again in order for my couch to even be useable (including a another shipping fee), I was passed around to more than a handful of different employees and got different answers each time on what would be done to remedy the situation. The end result? Them doing absolutely nothing. Not only were they unhelpful, but I got an attitude from the person who had to order my missing piece as if I was the one inconveniencing them. The atrocity that is their customer service will never make it worth ordering a piece of their furniture.

they had a great sale, but fell way short on delivery. the two front posts for the head board never showed. the lack of communication, the failure to reach out to me and address the issue. failure to properly compensate me for taking a vacation day off for 1/2 the the 2 posts are supposed to be delivered next week. fingers crossed.

seriously having the worst luck with this store. the first delivery date they were a no show and never bothered to call. the second delivery date, they showed up and dropped off the king size bed frame and the head board was missing both posts. fast forward to today, the third delivery date, they delivered the headboard again. still missing the two posts.

Liana and Danielle were kind, and a pleasure to work with. They were knowledgeable and made me feel comfortable asking plenty of questions.

We needed barely an extra inch to get a couch through the basement doorway & couldn’t make it work. I let the salesman convince me they’d make it fit. We finally had to send it back w/ the delivery guys. Ashley charged us a ridiculous 30% restocking fee. I made a mistake in measuring and lost a sizable chunk of my paycheck as a result The office person handling the issue couldn’t even bring herself to make eye contact. We won’t return to this furniture store chain ever again.

Usually walking into a furniture stores someone working the floor will approach you 1~5 mins upon your arrival. Ashley furniture was the opposite. We found a set of furniture we were ready to pull the trigger on and had to walk around the store to find help to find they had 1 person working the floor on the weekend of their Presidents’ Day promotion trying to help 4 groups of customers at once. We left frustrated to REGENCY FURNITURE down the road and so happy we did. Ashley’s furniture bedroom set was superior quality than the one at regency, however We were able to purchase the “Ashley furniture” brand bedroom set we loved at regency furniture and they somehow beat Ashley’s price by nearly $1000 and had 0 sales tax for their promotion. If you like something at Ashley furniture, ORDER IT THROUGH REGENCY AND SAVE TIME AND MONEY.

I have to say after 2 buying experiences at Ashley that we will no longer do business with this company. The quality is most definitely sub-standard. We have had continuous frame issues with our first sofa frame cracking within 1 year, and the second within 6 months. We also had seams coming apart on the cushions on the second sofa within 4 months. To be clear we go “easy” on our furniture without dropping in to it or having kids jump on it, no pets etc. so to say we are disappointed is a complete understatement. And the fact that Ashley said the frame wasn’t covered by the warranty they sold us in addition to the furniture just makes this experience even more lackluster. So if you want to spend 2-3K every couple of years on replacement furniture then this is the place to shop.

Good stock and prices are for the most part easy to find. They had a surprisingly large selection of mattresses including higher quality mattresses like Tempur-Pedic. The man working there that my family member asked questions to was nice enough although I thought it was a bit weird that they didn't do business cards. The place also seemed a little dirty, although not to the extent that I wouldn't go back there. I think for most of the large furniture they won't sell the storefront items anyways(unless they're discontinued).

VERY INFORMATIVE! ALWAYS ON POINT WITH HELP FOR DECISIONS TO BE MADE.

You only have 72 hour to made a complain and when you call they never pick up or they refuse to give a email. My furniture paint was horrible on my dinning table also they want you to waste a all day for deliver.

Worst customer service I have ever experienced. They don't care about their customers at all. They make promises they do not keep and then when you complain they tell you it's not their problem....call corporate. When you do call corporate they try to send you back to the store. A horrible company and I will NEVER buy from them again nor would I ever recommend them to any of my friends or patients.

Read the most current reviews before you shop at Ashley's furniture. I have ordered $6,000 worth of furniture on Labor day weekend. I was promised to get it before the end of this year. Now they are saying it's pushed back to March. Even in March they are not sure. REALLY!!! I am business owner too. But this is really a bad business practice. First, you shouldn't lie to get a business. Two, I got your business and money so hell with you now, attitude. Please, like I told the branch manager, change way you do business. Everyone knows, it's time of corona, then adjust business policy accordingly. I am just very upset with Ashley's furniture.

Good selection of sofas and recliners....not much on dining sets though!

We ordered a sectional in March, 2021 and were told it would take 8-12 weeks for delivery. By August, we heard nothing, so we called the store, and were told we should hear something soon. We didn't. I called again in October, and was told everything was in, however one piece was in a warehouse, somewhere else. Customer service at the Frederick store send they would send an email to check on it. I called back the following day, and no one had any information for us. We almost canceled the order, and I wish we would have at that point. In late October, we received a call saying it would be delivered November 4th. We cleared out our living room in preparation on Nov 1. At 5pm on Nov 3rd, we were told the sofa was damaged and couldn't be delivered. We then said we wanted to cancel the order and receive a refund. Approximately 10 phone calls later, and one trip to the store, we were informed that part of the sectional had been scanned in for delivery, and we couldn't receive a refund until those items made it back to the warehouse. We ended up contacting our credit card company, provided them with the invoice, and played voicemails for a fraud rep. Long story short, that's how we got our money refunded by 11/4/21. We will never purchase anything from Ashley again. Update: Ashley never called to let us know if those items made it back to the warehouse. Today, 12/6/21, Ashley called and informed me that our entire sectional was in the warehouse, ready for delivery now. I told them that I requested the entire order be canceled on 11/3/21. The woman looked at the notes associated with the order then, told me that she was able to see it was canceled, and I could come to the store for a refund anytime now. I feel like someone just played a joke on us, but its real life.

I bought a dresser/night stand set. One drawer on the dresser broke within a month and another drawer won’t close all the way. Been dealing with this since August and keep getting told that someone will contact me, yet no one has. All I want is to exchange the item for one that’s not defective however apparently that’s not an option. I’ve purchased multiple couches and other furniture from this store and this will be the last. I don’t recommend doing business with this company.

If you want to purchase furniture have it come in 6 weeks later than the contract states to then have the moving crew somehow not be able to get it through a 36 in doorway to then have the moving crew send it to a warehouse 2 hours away from your house. Then you call said warehouse and ask them if they will load it into the moving truck you know have to rent to then have them say nope tough luck, which will basically make your life miserable you end up cancelling the order, so yeah if you want the worse customer service experience of your life then go ahead and give them your money to be disappointed

I was at this location yesterday to purchase a sofa. I had went there early in the afternoon and Kyree Hanson assisted me. He was very friendly and greeted me while giving me space to look at options while he checked on availability for me. I left the store empty handed but I call him when I got home with a few questions. He politely responded to me and I informed him that I would think about it. Later in the afternoon, I returned to the store. When I got there he assisted me while assisting another customer. He was basically juggling two customers and answering phones. I had asked why he wasn't wearing a button up shirt, he indicated that one of the staff members which services pick-ups was off and he had picked up the staff members shift. So technically he was working two positions at the time. I am writing this review because while I was there I heard the Sales Manager, Jack Kirkpatrick, yelling at Kyree. I walked closer and gathered that Jack wanted Kyree to place tags on furniture. The manager continued to belittle Kyree while I was standing there with the other customer who he was servicing. It is highly unprofessional to reprimand an employee while he is working and picking up phone calls while trying to complete two sales. In addition, Jack walked over to two other salesperson to inform them of the situation. As a manager, he should NOT be instigating to other employees about the situation. This is not high school and I would like to believe that Ashley HomeStore does not condone this behavior. The two sales person were not busy and did not even try to help answer phones and openly stated "I'm not doing his work for him". In this day an age, team work is the best approach rather than this dog eat dog world mentality. Secondly, as the phones were ringing Jack walked away. He did not even assist in answering phone calls. Nor did he apologize for the situation. Kyree was the one who apologized. In my opinion, Jack should have been professional and rolled up his sleeves to assist rather than barking orders. Customers who are in the store should always be serviced first. All other duties are secondary in my opinion. 5 Stars for Kyree's service 0 Stars for Management

8-12 weeks is a lie (this wasn’t a special order either). Coming up on 20 weeks right now and no one has a clue where our furniture is/what the hold up is and apparently there’s no one within Ashley Furniture anywhere that you can speak with for help. What a joke. You also need to call to get any update on your purchase. They got our $4,000 and that’s all they’ll ever get from us.

I see some customers mention received bad customer service which happen to me also, I will not visit again.

Waited months for new living room set to come in and when it finally delivered its damaged and now we're left seating on camping chairs while we wait who knows how long for replacement to come unbelievable

This store sells defective mattress.less than 1 week after getting mattress began to sink and Ashley doesn’t want to fix it . Don’t buy mattresses from them!!

BUYER BEWARE… I walked in to NOT be greeted or even seen by anyone. I wanted to see if this particular bed was on display and to get a price check. I found the item. Still no one in site working. I purposely walked around the entire store to see if someone could help me. Two women were talking loud amongst themselves at the customer service desk. I passed two women (that o realized later that they worked there) in the middle of the floor and they just stared and watch me go by. A white couple walked in and was immediately greeted and serviced. I intentionally walked around the entire showroom one more time (stopped to price check on my phone, touch items, etc) still no one in site! As I made my way to the door the white couple was leaving and the workers acknowledged them. Once I left out the front I purposely walked passed all 4 works sitting at the computer and table on their phones like no customers were ever in the store. The guy that helped the couple just say there on his phone after they walked out and I was passing by. I was a ghost. I didn’t exist. If I was a thief I could’ve pull a truck up and loaded it myself! They would’ve never said a word or acted like they cared to see anything happen. This is my first time in this store and it gave me horrible, racial vibes. I will make sure to let my friends/neighbors know to go to a different location because this one sucks!

If there was a 0 satisfactory score I would use it! With the limited availability of furniture I went on the word of the sales person when I ordered a dresser and nightstand for my daughter. I opted to pick it up at the store to avoid extra cost, still paid $40 for it to go to the store. We were told it may just need some hardware on it and that would be it. My total was almost $700 for a dresser and night stand. It came in and it was to be assembled furniture. My husband took it. But they want a signature that it was in acceptable condition. Since it was 96° and he works outside all day he said he wouldn’t pull the boxes apart to look at each piece and he would only sign that he was picking it up. They gave him a copy. As soon as he got home we opened the boxes and of course they were damage because the quality ranked with pressed particle board furniture like Walmart! I’ve had better luck with Walmart personally. Since I refused to have them reorder one (because it wasn’t what I was told I was buying), I paid a 30% restocking fee? Wth for? I don’t know because no one would buy it, it was damaged!!!!! So I am out $180 because they don’t train their sales people on what they are selling. And as soon as I said I didn’t want to reorder the exact same thing the manager became extremely rude. Don’t ever shop at Ashley’s!

I'm confused as to how you can advertise a new huge sale when the items I purchased from the last huge sale are no where to be found yet?! I understand that things are backed up but shouldn't it be best practice to fill your existing orders first?!

I bought a reclining sofa for $2,000.00. It was delivered on May 1, 2021. The delivery men put a big hole in my entrance wall. We called and went into the store and Linda Green took picture of damages and sent to the delivery co. The store manager was NO help. It is August and still NO ONE has contacted us. I will be sure to tell everyone I know to NEVER buy anything from ASHLEY FURNITURE. WORST CUSTOMER SERVICE I HAVE EVER DELT WITH!!!

I was sent to this store to get an item and the guy there, I don't know his name but he had dreads and was African American . But he did tell us his name was Jay keep in mind he was the only African American that was there at the store working. He helped us out but said that they didn't have the item I was looking for. Then he told us to go an hour and thirty minutes away to another Ashley store in Falls Church VA telling us they had two of the items I was looking for in stock. He wrote us a card with all the managers names at the other store and everything on that card. We drove an hour and thirty minutes to the other store and when we got there and asked them, they said they didn't have the item I was looking for. I showed them the card that the guy wrote for me and they called the Frederick MD store and asked them to talk to the man that gave us the card and lied to us saying that the store had the item. Then when the manager called the Frederick store, the other employees lied saying that they didn't have anyone that worked there that fit the description of the man that helped us. They also said that they didn't have a man that worked there named Jay. Ashley Ashley ASHLEY fix your system and your employees I have never seen a disorganized company like yours. Maybe employees are confused and don't know anything about their Job. Never coming to any of your stores again including Regency, Marlo and Ashley. To anyone reading do waste your time going to these stores go on Amazon you'll have a better experience with everything.

Excellent quality, service, delivery and price. If all my purchases went like the Ashley purchase I would be very pleased.

No one welcome us or asking to help. We left. One helper was at a desk, i walk right by,the lady was by the door was on the phone with her dog , another young man just standing near the lady talking to the dog. They were at the front door. I would say bad service.

Order somewhere else! I ordered furniture back in April and still have no furniture! They have pushed back the delivery 4 times and at this point has forced my family into a bad spot to host out of town family with foldout lawn chairs and boxes for tables to eat at since this place can't seem to keep their promises. Trust me don't shop here unless you want to be screwed over. NOT HAPPY!!!!

Don’t waste your time to visit this location. Their manager has no customer service skills and very disrespectful to customers. I was buying two queen size beds. Price came down to 3200 dollars. When I declined warranty coverage, he raised the price by 200 dollars to pressure me to accept warranty. He claimed price is still the same but could not explain why price with warranty was 3,200 and price without warranty was 3400 dollars.

My story: placed an order on the Ashley website and this is the store that was.picked to fulfill the order. The date is CONSTANTLY GETTING pushed back over and over. I placed the order on April 8th 2021, and the date has gotten pushed all the way to July 3rd. I'm wondering if I will ever get the furniture I ordered. The only response.i got when calling the main Ashley furniture line is that the store doesn't have the item I ordered.in stock. Well this seems very odd to me as it's been 2 months since I ordered the couches. Edit: So it came in about 4 months after I ordered them. But the quality of the sofas and the service was amazing. I didn't pay for the delivery to come in side the house and assembly, but they carried it into the house for us making life easier on me and my wife. Although it was a long wait, I think it was worth it. We're super happy with the couches and I'm changing my review to 4 stars.

Bought 2 sofas from Ashley. Jeremy was our sales rep and he was very patient as we looked at and sat on many sofa's until we found the one for us. He was wonderful through the entire process and we would recommend him without hesitation. With his help, we were fortunate to locate sofas they had in stock and got them delivered in 2 weeks. No small feat during Covid delivery delays. They delivered on the date they gave us and the delivery guys were very professional and courteous.

My boyfriend and I were in Ashley Furniture Frederick this weekend and had such a wonderful experience. We were lucky enough to be helped by Marty who was patient, kind, and seemed to have our best interest at heart. Not only was Marty great, but the women working in the office were kind and supportive as well. We are eager to receive our furniture when it comes in.

Terrible furniture that last but a year. Save your money. It looks nice and is affordable but it isnt quality stuff.

We bought several rooms of furniture yesterday and had the best customer service I have had in years. Maria was amazing, I never felt rushed and I felt like she really cared. We would have been in there forever without her help and design skills. Super excited about our purchases. Anti was awesome with helping us with financing and delivery. Two great women one great experience.

Furniture shopping

the store was great - BUT do NOT purchase anything from ASHLEY!!! The customer service is the WORST!!! I have a table which was delivered over a year ago, but had missing parts (not little parts, supporting structural parts which give the table stability)....they did come once (after over 6 months) to fix the table & a leg which broke on one of the chairs - but I was told by the repair guy ASHLEY did not order the correct parts, and he could not fix the table or the chair -- so here we wait again!!! I have asked ASHLEY to replace the table & chair - they said NO, asked for a refund (I will return it all)- they said NO...I asked to speak to a manager one several occasions - this didn't happen either....I contacted the corporate office for Ashley, but in my state (MARYLAND) ASHLEY stores are franchises, and corporate is unable to assist me....I do not know where to go to get this resolved.....ASHLEY SHOULD replace or refund -- PLEASE!!!! if I could give the ASHLEY company zero stars -- or even negative ratings - I WOULD!!! do not buy from them!!!! there are so many other furniture companies out there - find one who cares about quality and customer satisfaction....this is just not right....

I was been there on Sunday February 19th, 2012 at Ashley Furniture Store by former Ames Department Store.

The past two visits have been a great experience. Cameron was friendly, helpful , knowledgeable and not too pushy with purchasing. After receiving some furniture, I had a few billing questions- went to store and was helped by Larry. Larry was also very helpful and patient. I would have given 5 stars but the delivery company used is absolutely terrible. The delivery guys got grease on our walls and felt the need not to say anything. When asked they just laughed. Guys also had a terrible attitude when asked to tighten drawer handles, ended up refusing piece due to damage and driver started slamming things

I would show zero stars if I could. Terrible experience! Do not shop there, they lie to your face about the services and options you have and then do not follow through. Furthermore, they do not follow Covid-19 protocols. I bought a mattress and was told that delivery/pickup was available for extra fee - they delivered the new mattress and refused to take away the old one. The salesperson did not offer any sort of protection on the mattress there to lay down on or test them and there were no visible covers/protective items to use. I was told I would be taken care of if any issues arose in terms of comfort...that is also a lie...now I have a mattress that is uncomfortable and horrible and they refuse to stand by their word. BEWARE and DO NOT Shop here...you will be sorry!

Oh, if I could only give zero stars...buyer beware...worst customer service! We bought a complete bedroom suite at the beginning of February. It was delivered today, and the delivery men assembled the bed frame incorrectly. They screwed the left brackets on the right and the left brackets on the right side of the bed frame. Unfortunately, we did not notice the mistake until one of the storage drawers under the bed was unable to open. When contacting the Frederick location where I purchased the set, they did ZERO to rectify the situation. Continued to say, "I don't know, all we can do is send an email." They told us not to try to reassemble ourselves, but to let their service department handle. Unfortunately, they were unable to give us any idea on the turnaround time for a service technician to fix. On top of their aloofness, Linda the office manager had an extremely poor attitude and refused to escalate the situation. The furniture is beautiful and seems to be quality mad; just bad, bad, bad customer service!

Great loved it super great atmosphere!

I purchased a Couch and love seat from Ashley furniture less than a year ago with the warranty. Before the year was out, there were staples punching through the fabric, the seams on the cushions began to fray and come apart and the sofas began to sink in. I have had to put several pillows under the cushions so that we do not sink into the sofa. I contacted the store in November. Vandelyn (Van) Clark, Customer Service advised me to take pictures and send to the warranty department and copy her on the issues. I did this a patiently waited for a response. I never received a response. I have contacted both Van an the warranty service several times to try to get help with the issues. Van has contacted the warranty department as well as her supervisors and we still have not been contacted by the warranty department to get the damage fixed, replaced or refunded. After doing this for the past few months, I am frustrated and disappointed in the quality of the furniture and the lack of response. I do not recommend buying furniture from this company instead go to another place with better customer service and products that hold up. I am not able to purchase new furniture yearly and should not have to. I expected the company top fix, replace or refund the money we paid. I now plan to also report this to the better business bureau as well.

Salesman was very nice and helpful. Great selection.

Very different store... much better now in my opinion...from several years ago. Salespeople all around but pretty much leave you be and are not high pressure. Purchased a sofa and would recommend to others

Some of the display furniture has knicks and makes me wonder how long it would last. Quality is paramount. If a piece is not going to last at least a decade, I hesitate to spend money.

I had a very good experience with Seth this past Saturday. Honestly I typically hate shopping for furniture because I feel like the sales people can be a bit overly helpful and don't read the customer's cues. Seth found a great balance of asking questions and checking back but allowed me to browse. In the end I selected and purchased the right bedroom set and mattress for me.

Great place, good customer service 👍

Quality of the furniture is excellence. Availability and staffs inability to give me any reasonable explanation of delay in delivery schedule is the reason for missing stars. Understand Covid delays but its been almost 4 months and my order hasn't been completed. Given an expected date that would have make it close to 5 stars. This has definitely impacted the chances i come back to ashley for my furniture needs.

Kyree and Anit were absolutely AMAZING! Kyree was able to find me a sofa, loveseat, table, and chair that could get to my home in a quick timeframe. When there was an issue with the delivery team, Kyree and Anit helped me quickly resolve all of the issues, stress-free. Thank you so much!

Buyer beware! Don’t get sucked in to thinking 65% off is a good deal. The mark-ups are so high that I found my exact same piece of furniture at another Ashley store for $70 less despite the Frederick store’s “sale price”. And the kicker is that there are no cash refunds, just store credit.

** Buyer Beware ** We have ordered from this Ashley store with relatively good experiences until today. After waiting weeks for our new sofa, the delivery crew attempted to deliver today, but after a half hearted attempt at getting the sofa through the door, they gave up. We have never had any issues getting furniture in or out of our house, until today, even after we took a similar sized sofa out in preparation for this delivery. Everything went back and we were told to go to the store for a refund. Of course the delivery crew drove off without replacing the door they took off. When we got to the store we were told we had to wait for the delivery crew to check the items back into the warehouse. When asked what happens if they didn't, we were assured they would and our inconvenience (no living room furniture for now) was ok because that's "company policy". So essentially Ashley furniture doesn't have a good customer satisfaction policy once you order your furniture. Also, they kept the pre-paid tax we paid as a re-stocking fee for the return. Not sure how it is legal to collect funds as a tax and then decide later to use it towards something else.

HA. If I it could give negative stars I would. This location and their store manager ELIZABETH are a complete joke. This so called manager also hung up on me as well because she didn’t want to hear me be rightfully upset. Avoid this store & company at all cost! Not worth the lies and the hassle you’ll go through with them. Elizabeth, you need to find a new career.

Absolutely terrible customer service. We ordered furniture in early October and were told it would be delivered in 4 to 6 weeks. Just called for an update and now they are saying it won't arrive until February of 2021! This person I spoke to was extremely rude and kept telling me that I agreed to a 12 week delivery time frame, which it didn't occur to me at the time, but February is beyond a 12 week delivery time frame. When I hung up upset and realized that, I called back and now they will not answer the phone. I've called several times and it just rings and rings. I also mentioned that I would want to cancel the order if it was going to be that far out and was told that there would be a cancellation charge if I did so! Would not recommend this company to anyone.

We ordered a sofa with chaise back in July. July 15th. We understand with corona things are taking a bit longer. We were told 8-12 weeks. We went into the store to check on delivery, 2 Weeks ago and they said the end of November. It’s been longer than twelve weeks. He holidays are coming and we’ve been more than patient. We were charged immediately, but no one seems to care if or when you get your item. Very frustrating, since we’ve loved Ashley in the past.

The delivery date kept getting pushed off they cannot provide even an approximated delivery date complete fault of their own. Sales people tell you usually arrives in 2 to 4 weeks, we guarantee 6 weeks. Well 6 weeks turn to 8 weeks to more so we asked for our money back. They charged us 10% restocking fee for stock they dont even have nor have any idea about receiving? Do not buy from here unless it is off the floor.

They always have sale and have decent collection of home furnishings. Got good deal on dinning table and chairs plus sofa set.

Anit was WONDERFUL in helping both myself and another customer at the same time.

On Thursday of this week I went into the store after searching around at some other places first that all told me they couldn't get me something till 2 months away or what they did have wasn't what I was looking for or they wouldn't deliver it, but when I came in I was helped out by Kyree to find the perfect sofa for me and at the best delivery time. In would also like to thank Anit because she made the purchase part of it very easy as well.

We bought a small item for $160 one evening. Brought it back first thing in the morning to exchange for a different color. We were told their is nothing they can do and to call corporate. Called corporate and they said no exchanges is a hard policy for the company and no exceptions can be made. We spent $2200 a few weeks ago. Good thing for us we learned that Ashley has zero customer service on an small sale and not a bigger ticket item. I can’t imagine how upset I would be if I spent thousands. We gave them 4 opportunities to help us and all 4 times they chose to lose a customer for life over a few dollars. They can keep the $80 profit they made on the sale. It will cost them forever on our lost business. Also they never shared this policy before the sale. Only afterwards.

I purchased a floor model, I am aware of all sales final for floor model, so I carefully inspected before leaving, no damage. It arrived with the back of the frame broken. I called in which I was told it was a floor model and sold as is. My issue was it wasn’t broke when I saw it at the store. So I took the bottom off to inspect and where the wood is broken it’s because the wood used had a huge knot it and should not have been used to build furniture with. They have done nothing to try and resolve this.

Not helpful and would not price match like they claim, after we already purchased a piece of furniture. The price was a $355 difference from their Ashley Furniture website to this Ashley Home Store location. We canceled our order because of the lack of help or explanation to their reason to not price match their own prices.

Good quality and great priced furniture!!! Cameron was easy to work with.

Sales Associate: Kyree & Customer Service Rep. Van Were A Great Help & Also Made Shopping Very Easy 🙂

Came in, Kyree H. greeted my wife and I right away and was extremely professional. Told us where everything was in the store and let us browse without any pressure. He occasionally checked in on us to make sure we were good. Transaction was one of the easier purchases I've ever made. He turned us over to Ms. Van for final processing and she was just as pleasant. Will definitely be coming back here for future household items. Service at its finest!!!

was in the store and found the staff very polite and helpful even though I was not buying today. The young man kia was very informative and professional. Overall a good experience except it was very warm in the store. I am definitely going to come back and buy in August!!!

My girlfriend went in last week looking for things for her room. She complained to me that it smelled like smoke, which bothers her asthma, and there were no safety precautions in place for the customers or the employees. She says that there are some really cute things there, but she isn't stepping foot in the store until the smell and safety measures are implemented.

I was there with family a few days ago and the store reeked of smoke like someone was in the store smoking and I noticed there really isn’t anything protecting your staff as well as the customers. I would go back, but I really think with this pandemic going on the safety of your employees and customers need to be reevaluated

Van was my customer service representative and she was awesome!!! Very knowledgeable and super helpful with the whole process. Definitely recommend Van at Ashley Homestore in Frederick Md.

Plenty of furniture to chose from, good quality, sales people are helpful. One thing I have never been happy about (used them several times) there is always a backorder or delay with the order.

I went in for a Mattress and one sales person passed me up I almost left the store, but then a wonderful young man named Kyree approached me and stayed with me until I was satisfied with my selection. He answered my questions and demonstrated the differences for me. I felt heard, welcomed and satisfied. Once satisfied with my selection he escorted me over to the sales counter and introduced me to Ms. Van, she was gracious and helpful too, I will truly be returning to Ashley Furniture Store, SOON.

Kyree H and Anit were great. Kyree really understood what we were looking for and took care of business for us. Will go back to them for more items for the house in the future.!

Nice purchase experience and great pricing. Eric sales person was no pressure and helpful. Van our service rep was awesome and friendly. Very nice to do business with.

Kyree Hansen did a good job helping us to get our first sofa thank you for making it easy ,quick and fun.

Kyree Hansen was vey helpful and made our furniture buying experience quick,easy and fun!

I left the review below and the owner replied saying, "i hope you can give us another chance" How about you try helping your customer!!! What a shame. Horrible, I've been waiting for 9 wks for my bed, I spent hrs on hold, been hung up on. The sales personel only cares about you until u sign the loan. After that they would not move a finger for you. Worst experience I've ever had.

Cameron was knowledgeable of the merchandise and patient during our selection process. Larry was helpful finalizing the paperwork.l Anita was professional and friendly during the paperwork and finance processing. The store had a good variety of product colors and options.

Our sales associate logan was very helpful today with our purchase. As well as Anit the customer service rep was great as well. The staff was very friendly and welcoming. Thank you for all your help today on our new purchase

The worst and rude, selling-minded and cheap manner of manager I have ever met.

Ashley's saved us after we went to Wolf's Furniture and had a nightmare experience. We explained the story of our unfortunates to the manager that helped us complete a sale (had came in earlier and set up a backup plan couch from salesman John who was off, highly recommended!) Of a couch and he said he'd do everything he could to get us the couch ASAP as we had already waited for one from Wolf's for 3 months! He quoted us a 3-6 week wait and said he'd try to get it to us within the first 3 weeks. 3 days later we got the call that our couch was ready for delivery!! They also worked with us on the purchase of a picture we saw and loved because of our ordeal! Thank you Ashley's for putting customer satisfaction first and seeing it through!

Ashley furniture store in Frederick was one of the best experiences I have had in a long time they did there best to help me with everything they receive 5 stars from me but there delivery drivers get 10 stars from me man these guys was in and out with no problem at all and very polite and professional would recommend them to everyone and my furniture was very heavy but they got it done

Worked with Scotia who could not have been more accommodating!!! No pressure on sale what so ever and shared insight on pieces I choose. Will definitely source her out for all future purchases!

The over aggressive salesman must have thought I was uneducated. The sectional I was interested in was on sale for $1625 online. He told me the price would be $2000 plus shipping and setup. When I mentioned the online$, he acted like he didn’t know they even had a website! Told the sales to give your best $ and I would pay cash on the spot for a good deal. Went to discuss with management, 30 mins. Later , said they would honor the online $. Pound sand you morons!!$

We had a very positive experience at Ashley Furniture. Our salesman David Perry was exceptional. He was able to answer all our questions and get us the best value and the highest quality for our bedroom set. Once at check out, Anit our customer service rep made sure our order was accurate and we had all the correct information to track our order. Thanks David and Anit.

Logan and Louise was very pleasant and helpful with us when purchasing our dining room set.

Scotia and Jacquine were wonderful to work with. I just purchased a chair and a chair and am very happy with the purchase. Thank you ladies!

Me and my fiancé were just looking around for a great dinning table set for our new home and were pleased to find one that we both loved. The color, the style, and the price were perfect and knew that we could not pass on it. We had checked other places out, but no one had what we were looking for. Besides the great furniture, Eric, the sales representative who had seen us when we first walked in offered his assistance and we let him know we were just looking around. Eric kindly informed us that if we needed anything, he’d be there to help us out. He also let us know the store had great sales going on. So, we kept searching and looking around the store for the perfect dinning table set. When we were ready to get some assistance, Eric provided us with great customer service and very helpful information in assuring we got exactly what we wanted. The process was easy and smooth, thanks to Eric and Van!

Excellent service! Me and my Fiancé we’re looking for our dinning table and Eric was just the best sales man ever. Also Van’s service was great.

Our sales rep Michael helped us tremendously in finding a suitable sleep sofa last weekend. His attention to detail and interest in our wants and needs was top notch. Linda helped us with a smooth check out and payments process and assisted with smooth delivery coordination.

My husband and I shopped at Ashley Furniture in Frederick today and bought a sofa. We went to several furniture stores as well as visited a couple of stores on line. My far Ashley had the better furniture of any place we visited. The sales associate, Maria, was very knowledgeable about the type of sofa we were interested in and showed us a good variety. We left to go to look in other stores but returned to buy one of their sofas. There was no comparison. Maria did her magic and took us to customer service. Our customer service rep was Juanita who was just as knowledgeable about her job as Maria was hers. Juanita told us about what we needed to know from delivery time frame to cost to warranty information. Both were very kind and personable and the time frame they spent with us was not rushed. We will not hesitate to shop at Ashley Furniture again.

Van and Mia were great!

I am not a stranger or first time customer of Ashley Homestore at the Frederick location. The quality of product is consistent. The attention and assistance provided by "SOLA" (Sales Associate ) was extraordinary. Sola was focused and dedicated to ensuring that I was successful in my mission. In addition to finding and procuring the items that I sought, Sola contributed greatly to resolving other decorating initiatives. The entire visit was rounded off by the professional and courteous manner in which "VAN" closed out the transaction. SOLA and VAN turned a visit that started out uneventfully into an experience that exceeded my expectations. KUDOS to Sola and Van - February 26, 2020.

Purchased a console bar from this location on Sunday, Feb 23, 2020. We selected to pick it up from the warehouse. We were told the warehouse is open every day but Sunday. Luckily, we lost the warehouse address they gave us and had to call before going on Monday because it turns out the warehouse was closed on Monday. Finally we pick up and bring home the product on Tuesday but in putting it together we realized that one of the pieces was not cut properly making it impossible to assemble. Contacted the store and the only option they have is for us to bring the piece in for them to assemble. Will update this review once we have tried that..

Great staff, friendly, helpful! Thanks Maria for the great sales associate service and Juanita for a great CSR experience

Very friendly, Juanita helped us finish up our purchase and Dave helped us when we came back in and even though Michael had left for the evening, Dave let Michael have full commission on the sale since he had helped us earlier.

I would like to recommend ashley home store for furniture as i got a great price and my csr ,anit , was a great help to me. Thank you

Kyree and louise at the frederick, Md location were great! Quick (as my husband and I were in a hurry), efficient and kind!

Went to the store looking for a particular type of chair. Mike was the repre-sentative that was helpful in finding what I was looking for. He gave me the information that I needed and was helpful and patient! I told him that I had to think about it and that I would be back. Unfortunately, Mike was not working when I went to purchase the chair that he helped me find. Cameron helped me with the purchase and explained the delivery and warranty in detail again and got me setup with the purchase. Cameron was not pushy and was gracious when I told him that I wanted Mike to also receive credit for the sale. Good experience with both gentlemen and would deal again with either of them. Louise was the Customer Service Rep. and she, too was friendly, helpful, and easy to work with. Thanks to all involved w/this purchase.

Bought Living Room 3 piece sofa. Store experience was good but delivery man deliberately delivered bad 3 seat sofa. On my wife's concern he said the wrinkles will go away in a week. Believed him and then nightmares started. CS keeps on saying "You accepted so its yours...they only can fix and cant replace! But its a brand new sofa. They sent technician twice (who comes once every 2 weeks). Both times technician felt that this sofa will have to be replaced..but then Customer service changes story and says No it can be fixed. Now they are sending technician 3rd time. Meanwhile they even said we will send you fabric & you replace yourself? How in the world they expect me to do this. I even bought extended service plan for $499 its such a rip-of place . Never ever go here. The worst customer service in past 30 years.

Great service from Scotia and Juanita

It was a nice shopping experience. No high pressure sales and the sales people won't follow you around and hound you. Eric was pleasant to work with. He answered our questions and made the buying process easy. Our paperwork was handled by Juanita. She was fast and had us on our way in a jiffy. Would definitely buy from Ashley's again.

I was in Ashley store to buy a new sofa. My sales person did not rush me and helped me in my budget. Anit confirmed everything smoothly. Highly recommend the staff and location!

I had a wonderful experience at Ashley Furniture. . My sales person was very helpful. .. Anit who checked me out was just great ... I recommend Ashley...

Excellent experience shopping in a comfortable and beautiful environment. Particularly impressive service and sales staff; Special thanks to Bello for the best sales assistance I've ever had in a retail furniture store. His uncommon professionalism, personality and courtesy deserve acknowledgement. My sincere thanks to the Store manager, customer service rep. Juanita, and sales person extraordinaire, Bello for providing great prices, great savings, and great service all around. Highest recommendation.

Micheal was great stepping in to assist me with finding the PERFECT mattress! Aaron was very knowledgeable, Louise basically read my mind when it came to inventory and delivery, and Michelle did an excellent job helping us get signed up for Acceptance Now! Couldn't have asked for a greater team 😁

Awesome service!! Always my go to place for furniture in Frederick

Paul Cochran had a wonderful experience there with John, Louise and Juanita

My husband and I went to Ashely Homestore yesterday in search of a new mattress. We had a great experience. All staff were friendly and helpful- specifically Scotia and Juanita! They made our buying experience easy and fun- we will definitely return for other home needs in the future!!

My husband and I were looking for a recliner/rocker we have shopped at Ashley’s before but the closest is about 30 min away from us. Well worth the travel. We walked in and were greeted by a couple of sales people. super nice great personalities. We chuckled talked about a statement piece that they had and then was asked what we were there to look for today. Michael was our salesman and he was great! He directed us to the recliners and didn’t breath down our necks to hound us. He magically appeared when we had a question and was able to answer those questions. We did not feel pressured nor did we feel like we were ‘just a sale’ he was great! He obviously knew what he was doing! Here found out that this was his first day (with Ashley). They have a keeper. Then when it was time to check out Juanita assisted in making the process a smooth and simple one. She was able to get all information we needed about check out and our financing and our credit terms. She was awesome. Thanks for making our purchase a simple one!

We had a great experience at Ashley furniture on getting get deals on 2 recliners received them are very happy with them. The employee Cameron was very helpful with the purchase and the employee Juanita was also helpful with the final paperwork. We will shop there again.

My husband and I visited the Ashley HomeStore for the first time on Saturday, February 8th and had a wonderful experience. We had a wonderful Sales Associate named Kyree greet us as we entered the store. We were shopping for a new sectional for our family room and he guided us where to browse in the showroom. He left us to browse on our own and would check on us from time to time always helpful. We ended up purchasing a sectional as well as an area rug which we bought off the floor and they discounted even more. We decided to do the financing through Ashley which is interest free for 2 years and only took minutes to be approved. During the check out process, Louise was our customer service representative who was also very pleasant and thorough making it a speedy process. Now we await our furniture to be delivered with free shipping in just 2 weeks. I would definitely go back to Ashley again for future purchases.

We purchased a sofa form Ashley furniture in Frederick. David in sales was just the BEST and Juanita in customer service was awesome. The whole experience was wonderful from the moment that we walked in. The management team is exceptional and everyone team member in the store are very friendly. The delivery crew were very professional and man does it look great in the house.

Eric and Anit are fantastic. Eric knows the store very well, the different types of materials and is very quick with pricing items. Decent selection although they have more than what is there. This experience was very easy.

I was in the store in Frederick MD today and was helped by a very friendly and helpful sales associate Bello. He was able to show me what I had seen on line and point out things I hadn’t seen I was also very impressed with the sales manager Aaron who also took time to talk about the sectional as related to any service issues. This sectional has a touch screen (who knew). I was very impressed and after obtains a great price purchased the item. Thank you to the completion of my purchase with Juanita who was also helpful and explained my warranty, delivery and expectations going forward. Overall all wonderful experience and I would highly recommend this store and their customer focus Thank you Mary Miller

Purchased a dinner buffet with the assistance of Eric and Anit. Very helpful in the search and ensuring everything was in order for the purchase. Thank you! Don

Ordered the first week of January with a deadline of February 15th. Were promised most of our items were in stock and everything would be in on January 22nd. They call us January 30th to tell us only ONE item was in stock and they would miss our delivery deadline. The floor manager on duty said he would be right back to talk to my husband about it, then wandered off and didn't return. Finally the store manager talked to him and promised to pull from "other wearhouses" and that our deadline would be met. Will update when that does or doesn't happen.

Just made a great buy! Logan Johnson was very helpful and knowledgeable and help me make the correct decision for a great purchase. Thank you Logan!

Both Logan, Sales Associate, and Juanita, Customer Service Rep. were very helpful and provided answers to all our questions.

Clean store, friendly staff. When our sales representative was not working on the evening of our purchase, the manager jumped into action to make sure our sales associate for the credit he deserved.

Superb!

Enjoyed shopping at Ashley HomeStore..great experience and Anit was a great help .Would like to recommend her to all.

My family and I had a lovely experience at this store over the past few days. The employees at this location were truly dedicated to making sure that we understood the ins and outs of the sale and promotions being offered. A few honorable mentions: the salesman, Sola, Miss Anit and the manager Nick. Looking forward to our next visit 😊😊😊

The furniture are so good. Nick, Sola & Anit are so reliable. You should check it out.

Ashley furniture's are so good and reliable. Make sure to check out Sola as your sales associate. Customer service with Anit & Nick is amazing.

Cameron was informative, patient, and knew exactly how to give us enough room to make our own choices for our purchase. Louise helped us through the paperwork process with ease and was so kind. Great job keep up the good work.

Great experience with shopping at the Ashley store in Frederick. My sales person, Cameron, was great to work with. He made our decision easy for us. Anit at the desk was very friendly but efficient. She completed our transaction in no time.

Went into Ashley on two separate occasions this week to purchase 2 living room sets. Jacob was FANTASTIC to deal with, was fast to respond, worked with the Manager to get the best deal possible, and was not pushy at all! Was very impressed with the quality of the furniture and you just can't beat the deals they give you. The checkout procedure was so quick? I worked with Louise and she was very efficient and explained all the details of the purchase and delivery. I will absolutely be going back to Ashley!

Great buying experience! David was our sales person and he was awesome to deal with. Guided our purchase with price and quality in mind. Extremely knowledgeable about the products - we bought a high top table and 4 chairs and then decided to get a mattress. Anit processed the sale and avoided a potential mishap because she was diligent about the details of the transaction and double checked the info. All in all, a fabulous experience! Thank you!

I would give 0 stars but it will not let me! We purchased a fabric sectional less than 1 year ago, and the fabric is pilling like an old sweater! We do not have small children or pets. After several emails and 7 phone calls, they will NOT do anything about it! No replacement, no refund, no store credit - NOTHING, and told me to purchase a sweater shaver!!! When I asked for the President/Owner of the company, the manager did not have that information. That is BS! We will NEVER shop there again!!!

Great customer service and unbeatable deals! Thank you Aaron and Logan in Frederick!

Kyree and Logan were both very helpful, kind and patient. One of the best things I liked about this store is the sales associates are very informative and available when needed. They don't pressurize you and also let you have all your time without interupting. Linda was also very polite and patient when doing the paperwork. Overall, it was a great experience!

I was looking for the perfect living room furniture for a new home purchase, and I was exhausted from all the online searching and store visits. I just happened upon the Ashley location in Frederick, and took a shot. Turned out to be the best move ever! Cameron greeted me with a smile as soon as I walked in the door, but didn't apply any pressure or follow me around the store trying to "sell" me. When I had a question about a few pieces, he was very helpful and offered to get me the best deal he could to fit my budget. With Cameron's help, I ended up not only finding the sofa I wanted, but I was able to find pieces for a bedroom and dining room too! When it was time to do the paper work, my customer service rep, Anit, was amazing in making sure all my items, pricing, and delivery were correct. She even made sure the pictured items matched what I bought. Overall, it was a great buying experience, and I got much more than I bargained for. From now on, I'll start all my furniture shopping at this Ashley location.

Great store to shop at!! John was very helpful and did not mind explaining things to me. Also juanita was very polite at the front desk. I would reccomend shopping here.

Maria did a great job helping us select furniture that looks great, matches our needs and was below our budget. Anit was a pleasure to work with she quickly navigated us through the paper work and had us heading out the door with the purchase complete in no time at all. Dave

My first time buying from Ashley Furniture. . Logan was a great young man ... knew his job very well.. he was very helpful. .. Louise was just great .. Top notch... I will be shopping there again soon... Thank you both very much..

I experienced excellent service from Cameron and Louise.