Ashley Frederick, MD
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
We had a great experience with our sales associate, Jack. He was able to help us pinpoint the perfect couch for us!
In the past I will say that it WAS good. I have purchased furniture from here on multiple occasions with no real issues which is why I purchased my new bedroom suite. This has been a nightmare from delivery. I called the day of the delivery when the drawers in the dresser and footboard where not working correctly. It is now January and nobody has done anything to correct their problems. The store manager said that it's out of her hands. The "Customer service" just patronizes the customer. Now the night stand FINALLY came in and it is wrong. Still, nobody has done anything to correct their errors and try to make things right. I have asked for a refund and am told that even though I called the day of delivery it is too late for a refund. NEVER will I buy from Ashley Furniture again.
This is a nice store, clean and friendly. Just not the product style/taste of furniture I'm looking for at this time.
BUYER BEWARE! I don’t like to post bad reviews but the experience I had and the lack of accountability from this store requires it. This is not a corporate Ashley location. They are a franchise owned by the same owner as Regency furniture, so Corporate Ashley will do nothing for you if you have issues. After purchasing over 12k worth of furniture and waiting 6 months to receive everything. The coffee table is stained , The bed frame is uneven. The dining room table is missing pieces . Upon calling and being redirected to service center. Extremely rude service by service associate Yancy Salazar , without ever seeing the issues or wanting hear are issues claimed that the bed frame is fine and that is just the way it is. I asked to speak to a supervisor and was told I would get a call back that never happened. Ashley has a reputation for taking care of its customers and having good customer service which is why I chose to do business with them but now I definitely feel cheated not knowing that this isn’t even really Ashley at all. They will say whatever to make the sale but when there is an issue they will act like you are crazy.
Only reason they are getting 2 stars is because their selection of furniture is decent. Sales Reps - 5 Stars... I've had great experiences with every sales rep I've worked with there. Delivery/Installation/Service - 1 Star... I've never been as disappointed in a store on this front than I have with Ashley. Their 3rd party contractors that they use to install the furniture routinely install products incorrectly, or not sufficient enough (assembled my kitchen table and left without ensuring it was sturdy), and they constantly strip the bolts that they use to secure the furniture so if that they ever need to be disassembled, it's nearly impossible to do so. They delivered and installed my kitchen table on 12/31, I checked it for cosmetic issues, in which there were known, so I signed the papers to acknowledge receipt of delivery and the team left. I realized the next day that the table was not sturdy and likely wasn't tightened enough to secure the table top. I called the store to get someone back out to fix it since they all but stripped the bolts when they installed it (again), and I was told nobody could come out until 1/31. So they sell you a product, they use sub-par 3rd party contractors to come install the products, they don't do it correctly, then it takes them a month or more to come fix it. The only reason I would think to use Ashley is they have visually nice products, and they offer 60 months 0% financing. When purchasing 20k+ worth of furniture, that perk is beneficial. I would not use them if you care about how your furniture is delivered, assembled, or serviced.
Needed help with a clai.. CS was great.
Our sales associate was Suad and she was very pleasant! She helped us get the best price and made buying our sofa an easy process! Ask for Suad next time you are there!
I normally don’t leave bad reviews, especially 1 star reviews. The only reason(s) Im leaving a one star review is because I liked our sales lady and it’s the lowest option you can choose. My wife and I bought quite a bit of furniture from the Ashley store in Frederick about 2 months ago. Long story short…..the table we bought started peeling on the top and one of the legs cracked down the middle. We thought no big deal there has to be a warranty. We emailed the pictures and filled out the claim form. They emailed back with “we are denying your claim because it’s cosmetic and you didn’t report this when it was delivered” uhhhhh your correct…it was a couple of months after we received the furniture and I stated that in the email🤷🏼♂️. Last time I checked a cracked leg isn’t cosmetic it’s structural IT HELPS HOLD THE TABLE UP!! Anyway that was the short version. If you can afford it, buy from an Amish furniture store. We went there after all this happened and yes it was freakin expensive but completely worth it. Ashley furniture is the bottom of the barrel
Lakeisha at the Frederick store was very pleasant and helpful with our checkout process. We had some issues with pricing for a split delivery because the night stands we purchased were not in stock, but she was patient, understanding, and very responsive to our concerns. She made the process smooth and we appreciate that! Update: Guess i spoke to soon because She never actually scheduled our delivery although she verbally told us a date. We have been waiting for our bed over 20 days and now will have to wait another week or 2! Unacceptable! Update: After several attempts to get in touch with management and determine a resolution to the mistake Lakesha made,, Brandon, a manager, offered us a 30% discount for future purchases... why would we purchase anything in the future knowing the inadequate work on their part for scheduling deliveries? We were also told that he would be reaching out to the regional department to provide a post sale discount due to the negligence of not scheduling the delivery despite providing us with a delivery date. We have yet to hear anything back from him after multiple calls and even going back into the store to speak with a different manager, Jack. The customer service is frankly non existent. Still no bed has been delivered despite being paid in full, and no discounts or refunds have been provided. I would advise everyone to stay far away from this store!