Ashley Store | Frederick, MD 21702

Ignacio & Lucas were great! I visited the store 3 times before finally making a purchase and each time they were super helpful and patient, not pushy at all. The whole process was smooth and comfortable. I highly recommend either of these gentlemen.

This was a very good experience! All Ashley staff were extremely professional and competent. In addition, the moving company working with Ashley demonstrated great efficiency and competence. Thank you for making my furniture purchase and delivery stress free!

Awesome

We had an excellent experience shopping for, and ultimately purchasing, a couch and loveseat at Ashley Frederick, MD. I highly recommend shopping with the assistance of Lucas! When we entered the store, he met with us briefly to explain the current sale, and then kept a respectful distance so we could shop at our own pace. That said, he was always readily available when we had any questions. Lucas' knowledge, patience, and consummate professionalism played a primary role in our positive experience! :-)

Really liked the salesman that helped us. I believe his name was Cameron.

Absolute junk quality furniture and poor customer service. I recently bought a dining table and chairs for around $2,000. It was damaged upon delivery. It took 4 visits to the store, escalation to management, and several months to get them to address the issue, which they were initially trying to claim didn't exist. Fast forward a few months after they finally fixed that issue and a lot of the finish is wearing off of the table surface and seating areas. After reporting the issue, nobody followed up, causing me to have to revisit the store and ask for status. I was told it was denied because it's cosmetic and normal wear and tear, even though I'm within the 1 year manufacturer's warranty. Some of the seats haven't even been used, yet the finish is coming off. Ashley will not do anything to assist. At this point, I have a new 6,400 square foot house to furnish and will happily take all that business to another place. I beg you... please avoid Ashley.

Lucas was extremely professional, friendly, and helpful. Our overall experience at the Ashley Store was good, we appreciate the large selection.

Cameron is the best!! Not only is he knowledgeable about all things Ashley from furniture, mattresses, layout planning, financial plans and more, but he’s also professional from beginning to end. He is friendly and funny, which makes it a delightful shopping experience. When I go to Ashley Furniture, I always know who I can count on! Thank you Cameron for always being amazing and helpful! You truly are the best!

Ashley was such a huge help! She helped us measure, discussed all of the options with us and was patient while we decided what we wanted. After 2 years of searching for the perfect couch, we have found the one! THANK YOU, ASHLEY!

Horrible service. My sales person didn't seem to know anything... and that's fine if she is new... but to completely ignore us isn't okay. She didn't even try to find out info for us. Then, the manager approached us in a very pushy way. We had an idea of what we wanted but just started to gather information. And to have 1 person not care about us and a 2nd person try to push us without providing us with info is not what we expected from Ashley.