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Ashley Store | Gaithersburg, MD 20877
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Gaithersburg, MD represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Gaithersburg, MD is committed to being your trusted partner and style leader for the home. This commitment has made Ashley The Largest Furniture Store Brand in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
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Ezekiel Koomson is best salesman I’ve ever met and I highly recommend him and the Ashley Furniture at Gaithersburg Square to everyone out there.
Great experience So many great finds Staff was wonderful (especially Rose!)
Tony was very helpful and great very informative about the furniture that I was interested in come check him out … Don’t forget to ask for Tony!!!! Thank you so very much for all that you have done
Great quality, long lasting furniture at a fantastic price. I have furnished two homes and one apartment all via Ashley Furniture Home Stores and always exceptional service Today was no different. Mary at the customer service desk is a gem! When I purchased my furniture eight weeks ago, they said it would be in stock within six weeks. That did not occur so I stopped by the store today. Mary, with her contagious smile and patient demeanor helped me select some new pieces that were available for immediate delivery.
Ish Verma sales consultant was awesome.
Ish Verma sales consultant: it has been a wonderful experiment being with Mr.Ish at Gaithersburg Ashely store. He gave us ample of time and explained clearly about the furniture which shows his knowledge about the furniture and how professional he is:)
Ish was so helpful and knowledgeable with helping us pick out our mattress!
Ezekiel Koomson and Mary Carswell were very helpful. Great laughs with an amazing deal!
It looks like I’m not the only who has had this experience with this store. I placed my order the first weekend in August, it’s now November. It’s almost impossible to reach customer service (or anyone helpful). I was told a 4-6 week delivery time frame. Every time I’ve called to check the date gets pushed further and further back. At this point I should have just gotten a couch from Big Lots. Beyond frustrated and will never recommend or buy from this store again.
Prices in store are way higher than online. Like 1.5-2 times.
Ish Verma, sales consultant was so helpful to find us a couch that could be delivered right away for a great price! It was very easy process and I look forward to shopping for more furniture here in the future.
Ish Verma was so helpful! I just moved to the area and I was looking for a sleeper couch! He helped me figure out the best couch and found me the best deal!!!! Worth the trip to the store!!!!
Ish Verma's professionalism and knowledge was amazing.
Ish Verma, Sales consultant was very helpful and helped me buy a new couch!
Ish Verma was our sales person and helpful in finding a couch for us that was a perfect fit at a good price. It was easy.
Tony was super helpful throughout our visit and was more than willing to look for the items we were looking for. Would 100% recommend!!
Ish Verma Sales Consultant was a phenomenal partner in helping us find the perfect bedroom set. Ask him about the magic base for your bed, it will blow your mind. We’re so satisfied!! :)
Ish Verma, was very helpful
Experienced salesperson
Wrong product sent.
This Ashley furniture location has truly gone down since 2015 when I first ordered from them! At my most recent visit, I asked for a sheet protector and was sold sheets. I went back to return the sheets but was told there was nothing they could do as they had been “final sale” even though when I mentioned the name of the associate who sold them to me, they had seen this associate mistake sheets for sheet protectors too. So I was stuck to pay for both. They did give me a discount on the sheet protectors but why not take the sheets back especially since it wasn’t my fault?!
Our experience today at Ashley’s in Gaithersburg was excellent. We are repeat customers, however today we were helped by a newer rep named Tony. Tony was fantastic, friendly and knowledgeable and he helped us choose the best option for us. He deserves a raise for his excellent customer service! Also the management staff were also great. Thank you so much.
Kevin was extremely helpful. He listened to our budget and concerns. We got 2 mid size dogs and wanted some good and sturdy furniture. He gave us a great discount as well and helped us get to a number we were comfortable with!
Good experience!
I visited Ashley Furniture Gaithersburg location October 8 arround 6pm The Sale person lady "M" was not helpful, and she was not a professional saleperson. I feel like she was irritating with any of my questions, even if she could not print out and guide me further any furniture information that I was interested in . Eventually, I went to Ashley website by myself and found the furniture that I was interested in for my daughter bedroom set. I ordered to get free delivery $50 off sign up first time and got the confirmation getting my furniture soon .5 star for website order.
Ish Verma sales consultant. He is so helpful. He gave us a good customer service best deal and also best hospitality. If you want to purchase furniture's and more you should visit Mr. Ish.
Very friendly and great customer service.
Rose and her team were amazing when it came to helping our family find furniture for our home. Im so happy I walked into Ashley!
Kevin was awesome and the furniture was very comfy!!!
Rose made my purchase so easy and helped me so much and she’s so wonderful. Cameron was super nice. i loved the environment.
Tony helped my partner and I find the sleeper sofa we were interested in. He was very polite and answered all our questions. I would recommend checking out this Ashley store and getting help from Tony for your furniture needs!
Ashley’s Gaithersburg, Maryland. - Avoid this store. Staff openly rude to manager, openly undermining sales made by the manager, verbally dissuading customer from taking home purchased items due to clearly apparent internal employee / supervisor relations issues. All on full display in front of customers. Also, management appears to enable behaviors by not holding staff accountable. Manager overcompensated by making false promises of ensuring thousands of dollars in furniture purchases for a newly purchased home would be delivered much earlier than actual delivery date (over a month after purchases). As a result of all of this chaos, we are now left without a dining room set to eat meals on, a master bed to sleep on, and lighting. Keep the internal drama behind closed doors and do not create false expectations with dishonest salesmanship.
Tony was great and super friendly!
Ish Verma sales consultant is kind of pushy. Would constantly check on us every few minutes to see if we were going to buy anything. Very nice other than that though and pretty sweet guy.
Tony is very good. He introduced what I wanted. I asked a lot of questions and he was very helpful.
Ish Verma sales consultant was very helpful with selling us our dining room table.
Easy process to buy. Nice selection of furniture.
It's was a pleasant and great experience. Tony had great customer service skills.
Ish Verma was great! Very knowledgeable and helpful and made the experience a fantastic one.
Upon entering the Gaithersburg store my husband and I were greeted by Ish. Ish is the best! He is pleasant, kind, and was knowledgable of the product we were interested in. He even got personal and shared photos of his beautiful family and the Ashley sofa they purchased and love so much. We wanted to think on our potential purchase and all that Ish offered us. After a week, we returned and received all that was communicated. Ish made our shopping experience fantastic and fun. His sense of humor and genuine warmth cannot be topped. Thank you Ish. We will see you again. The Clarks
The store was well stocked and displayed. Broad selection addressing the budget and not so budget conscience shoppers. Offers option on the woodgrain finishes to choose from. Credit process seems AI ready, none intimidating, only a brief background inquiry, fast and sufficient credit approval. Pleasant and engaging personal.
I had a pleasant experience working with knowledgeable and professional staff. Very helpful in picking the right mattress and configuration.
Ish Verma, sales consultant, was very helpful and set me up with exactly what I needed. I appreciated his help and enjoyed the shopping experience.
Ish Verma was excellent and helped us buy a great couch. Excellent customer service.
Great service
The Manager Cameron and sales rep Ish made for a fantastic experience. Will be returning for sure to purchase more from them!
Ish verma sales consultant, I made a purchase thru him he was very pushy “ nice” even told me he’ll give me a discount on the purchase ofc it was for me to buy the sofas but the main one thing he should have mention, he didn’t, I receive a call to confirm delivery and find out I was getting the display not what we talked about, and I had to find out thru the phone, I’m upset and they should be more conscious on telling people the truth
The team handled my return and second purchase with true professionalism
Rose at Ashley furniture in Gaithersburg, MD is phenomenal. Rose approached my sister and I when we entered the store. She was very helpful and walked us around the store until we were satisfied with our furniture picks. I would give Rose a 10 out of 10.
ISH VERMA Sales Consultant He Was So Good to US. I will Come Again & I Recommend His Name To My friends and family members.
Ish Verma sale consultant very nice guy and careful and we will be back we recommend ish to every customer. I came with Bob Murphy to buy my Furniture.
Kevin and the guys was awesome. Five star service well done.
Worked with us until satisfied
Ish Verma sales consultant. Very professional, excellent and very kind person. I absolutely recommend! My name is Viviana Almazan in the purchase order.
Excellent experience all questions were answered and a good discount as well
Tony, the sales rep was helpful and had patience with us as we narrowed down our choices towards buying our Chest drawer.
Ish Verma was wonderful! Thanks for your help!!!
I had great experience with the sales team, and they were able to help me with all of my needs for me to relocate to Maryland 🩷💚
Rose was very friendly, helpful, and knowledgeable. She has excellent customer service skills!
Ish verma sales consultant was the best and made the experience delightful
Ish Verma Sales Consultant Very friendly and helpful when purchasing a couch.
Ish Verma the sales consultant was a great help
Ezekiel made our experience excellent. He was professional and patient answering all of our questions. We cannot thank him enough!
Ish Verma - Sales Consultant He was a great salesman! We have now purchased a new couch and are looking forward to it.
Ish Verna is my favorite salesperson ever. He helped me with my new furniture to my new home. Thanks!
I had wonderful experience with Ish Verma. He was very friendly and helpful. He is very knowledgeable person about furniture aesthetics. I am happy that I met him. Overall, it was very satisfactory visit. My actual name on ticket is Vijay Sharma.
Ish Verma sales consultant provided good service for me.
Tony was awesome and very helpful. He gave us our space but was ready to answer questions whenever we needed it.
We purchased our first sectional sofa from Ashley Gaithersburg. The sales assistant Tony was very helpful to us. He answered all our questions, thank you very much, we appreciate it very much and recommend it.
I’d love to say I had a good experience but I can’t have an experience at all. The website has no way of filtering for items in stock in my area. I gave up going through pages and pages only to click on an item and see it’s out of stock. I even chatted customer service because I thought I was doing something wrong. They confirmed delivery is available and said I’ll find great choices on the website 🙄. except I can’t actually find anything. This is an easy fix Ashley - highly recommend if you want customers to stay on your site.
It was a great pleasure working with our sales assistant Tony. Thank you for his warmth and answering all our questions. We recommend him to everyone.
Ish Verma Sales consultant is an excellent professional and a great human being. He helped us in getting a really wonderful Sofa and made our purchasing an amazing experience. Thank you Ish for your time and assistance. Ashley is Lucky to have you, Ish. Cheers
Isa Verma sales consultant help us us find a blue covered couch with my mom Karen S. He was fabulous!
Very knowledgeable and helpful salesman.
Store was aggressive with their approach to convincing me to wait on the 6 week delivery instead of getting a refund.
Ish Verna helped us out a lot, he was great with my kids in the store. He helped me find a good couch for Ben though the one I wanted was out of stock. Thank you!
Ezekiel was a fantastic salesman and helped us pick the perfect sofa and color for our room. He is pleasant, professional and a great person. The girls that helped us check out were also great to work with and great personalities which makes it a good experience to shop here. Update: We found the item could not fit the item in our room we intended and the order was easy to cancel because it was done two days before delivery. We did fine that the same items are much less online, almost 1/2 price less. Pretty sure l won't shop there again though, sort of felt deceived, not by the new salesman but by management. Their policy is to match the online price but you have to show them, they don't mention, so go informed.
Ish was outstanding. He took time to show us around. He’s the best sales person to look for.
Ish Verma Sales Consultant was wondering to work with and very accommodating and patient. He worked with all the requests I gave him to help me find the perfect dining room table without settling.
Ish was very helpful
Ish Verma, Sales consultant made us feel like family from the beginning to the end, providing us detailed information about everything we needed, and more. This was the best furniture buying experience ever!
Kevin was very helpful!
Ish Verna sales consultant was outstanding helping me through the process of getting a lovely chair for my granddaughter
Super disappointing experience with this location. I always buy Ashley furniture. I purchased a couch and a loveseat as well as four other items. On the day of delivery a loveseat is missing. I try to rectify the situation I’m met with a remedy that further inconveniences me. I call for an update on when I can expect the couch to be picked up because I just don’t want to waste more time. I get no response, I get no update as promised. It’s a nightmare trying to scramble to get a refund and a new couch. So disappointed. In addition, given their mistake I have to pay $100 for them come get the couch as a return.
Wonderful customer service!!! Rose was very thoughtful in helping us find the perfect recliner! I highly recommend the Ashley Store in Gaithersburg.
We had a date with Merari At 3:30 Since we were buying the furniture for our room. What seemed like a nice experience stopped being so, until a man who is apparently the designer approached and scolded my son 15 months old in an unfriendly way. To which I reacted and told him that he didn't have to talk to us that way. I think he doesn't like children. What made the situation even more tense was when they called me from the area where I had to make the payment. I found him talking to management explaining a version far from reality I asked him not to continue talking about the subject and just apologize. He responded arrogantly that he had nothing to apologize for. Management was aware of what was happening and did not want to intervene in the situation. In the end we left the store while we were in the car. I told my wife that I couldn't leave without filing a complaint with management. I asked to speak with him. They told me that he was at lunch. I wanted to cancel the order but Merari shewad very professionally . I would like the Ashleyser corporation to contact me and ask them why they have designers with that attitude. I have been a customer of this store for many years and I would not like to have to look for other means because of this incident. I hope this incident never happens to anyone again, for that reason I wanted to share my experience.
Ezekiel (salesperson) and Michael (manager) were incredibly helpful and gave us a fair price on the couch we wanted. We are so excited for this purchase and can’t wait to see it once it is delivered!
I just bought a reclining sofa from Rose Kelsang at the Ashley store in Gaithersburg. She was professional and kind all the way thru the process 🥰. She really took the time to understand my needs and was never pushy. Awesome job Rose! The store is very lucky to have such a dedicated and great employee 👍
Ezekiel was very helpful. He helped us find a sofa that was pet-friendly and provided advice on sofa options. He was very personable and knowledgeable, and made us secure in our purchase.
I came in to look for a couch today and was instantly greeted by Ezekiel after entering the store. He inquired about what I was looking for. He showed me several options for recliners and I selected one. His customer service skills are excellent. As a former retail manager I was impressed. I hope he is promoted within the company. The rest of the staff was very friendly as well. It’s a warm and inviting environment. I plan to return to this store for furniture in the future.
Ish Verma sales consultant was wonderful and showed excellent customer service !
Great service, friendly people, and good prices. Christopher and Nadia were very helpful!
The WORST store to ever purchase a furniture from. I have been waiting for my sectional since JULY. We are in September now. Every time you call they have a different delivery date. You will be told a date and it will change the to the next month after all assurance that you will get your furniture. Terrible and most UNHELPFUL customer service representatives. If I could give this place 0 stars I would. You are better off going to Value city where you will get your furniture way faster
Mr. Ish Verma was an excellent sales consultant! Very kind and helpful!
Came in tonight as I’ve been browsing for a couch with some specifics in mind. Went to ask for help and to ask some questions about a couch I liked after browsing the showroom . J, the sales manager, was so incredibly helpful and informative- he’s also funny which we love! We decided to purchase the couch in that moment which was also a quick and easy process. Thanks J for all the incredible help this evening!
Ish was an amazing salesman, helped us very quickly and love our dining room set!
Great store- great selection, staff, easy process. Was assisted by Ish Verma, who was very helpful and lovely. Would recommend!
Ish Verma, Sales Consultant: Great service and very friendly!
Ish Verma sales consultant. Had a wonderful time working with Ish and team.
We came to get furniture and this is our second time with Ashley. Great price, amazing service and quality of products are amazing , hassle free services. Mr. Ish Verma was extremely helpful and patient ..please ask for him and all your requirements will be taken care of. High recommend this place for all your home furnishing needs.
Ish Verma, Sales Consultant, gave us a wonderful experience. He was very knowledgeable and went above and beyond to help us find what we needed. If you need furniture ask for him. You’ll be in the best hands.
Ish Verna had great customer service. I got some nice furniture at a good value!
Rose D. helped us at the Gaithersburg, MD store to furnish our new home in NJ. Rose was delightful to work with. She made suggestions based on the spaces we had to work with, provided detailed information about each idea and answered all of our questions. Rose gave us a nice deal that allowed us to purchase everything we needed in budget. We have purchased Ashley furniture before and have to say this was the best experience working with Rose. Thanks so much!
Ish Verma Sales consultant, worked with us on purchasing a living room set today. Ish did a great job educating us on the sets available and showing us best furniture to buy. It was a very pleasant experience with Ish. We will recommend him for any one I know. Chandra Senanayake.
Ish Verma was my sales consultant. He was very helpful and we found exactly what we wanted for our new home. I am very happy, he showed us around the store and listened to all of our questions and answered everything very thoroughly.
Ìsh Verma sale consulting Is an excelent sale man
Ish Verma-sales Consultannt Thank you so much for all of your help..
Ish Verma sales consultant. Great experience, very informative and very helpful and knowledgeable. I bought the furniture for my wife
When I entered the store the type of furniture I was looking for was just in front. Ish Verma was able to tell me about the price and difference with other materials and styles. He was helpful and kind. I also must say that my furniture was ready earlier than I expected (a week or less after the purchase) and I have already scheduled a day for my new stuff to be home. I’m happy with this purchase. Thank you, Ish.
Ish Verma, the sales consultant was very helpful in working with us on a sofa set.
Ish Verma, sales consultant, helped me purchase a nice couch for my apartment. I appreciated his thoroughness in helping me get a good deal.
Ish Verma Sales Consultant is a very professional sales person. He helped me to buy my house furniture about two years ago and today he also helped me to buy more with good discount.
Ish Verma was very helpful and friendly.
Ish was very helpful in getting us what we needed at a good price!
Ish Verma sales consultant is the best. Very helpful in making the right choice and makes the buying experience enjoyable! Very knowledgeable.
Ish V. was very helpful in guiding us throughout the store and the different products. He was very knowledgeable and personable and helped us buy furniture for our new abode.
Ish Verma help me with my new living room set it’s amazing
Ish Verma was our sales consultant today at the Gaithersburg store. Like always, he is very professional and friendly. He was able to help us get the items we were looking for. Because of agent like him, we always happy to return to the store when even we need to get something. It was a real pleasure to spend time with him at the store since we got everything we were looking for. Thank you for having him at the shop. Let’s keep up the good work.
(Translated by Google) The service provided by the employee Ish was excellent, a very attentive and available employee! (Original) O atendimento realizado pelo funcionário Ish foi excelente, funcionário muito atencioso e disponível!
Ish Verma sales consultant, great customer service, great actitud, help us find the perfect dinning table for our new house!! Definitely recommend. Ask for him when you visit the store!!
Ish Verma sales consultant was very helpful and knowledgeable on all we’ve asked him, as my wife Web and I came to buy furniture for the house
My wife and I had a stress free shopping at the Ashley’s in Gaithersburg. We were greeted and treated well by Mr. Ish our salesperson who was very courteous, and understood our needs. He helped us through the process without any sales pressure. We were also satisfied with the quality and choices of furniture available. We would recommend this store and salesman to anyone looking for furniture. Bryan
Kalsang Dickey provided us wonderful service and was great in explaining all the details. She took special care to understand our needs. Thank you so much for your help.
Ish Verma. Sales Consultant. My husband, Ruben, and I just went to Ashley in Gaithersburg and was fortunate enough to get Ish Berna as our sales associate. He was so pleasant and very helpful. He answered all questions and gave us his complete attention with the best deal. We bought a bedroom set and will be coming back here again for any future furniture purchases.
Ish Verma, Sales Consultant, was so helpful purchasing our couch! Extremely knowledgeable and treated us like family. He went over our options in detail and made sure we were happy with our purchase. Ask for Ish!
Kalsang Dickey provided us wonderful service and was great in explaining all the details. She took special care to understand our needs. Thank you so much for your help.
Ish Verma Sales Consultant was very friendly and helpful with my first couch purchase at Ashley Furniture. Ish went above and beyond to help me. Highly recommend to work with Ish.
ISh VERMA Sales Consultant We bought several furniture from Ashley store and Mr. Ish is so amazing person and helped us lot to buy more stuff. We really appreciate him to be such a polite, friendly and professional person and helped us a lot. Thank you to Ashley store for having such a wonderful person like him
Ish Verna, Sales Consultant He is great person to do business. I will recommend to my friends.
ish verma took care of us and yumi and we bought this recliner couch, you should come here
Mrs. Rose treated us well, made our shopping experience so much better.
Ish Verma sales consultant is a great addition to the Ashley team. He took the time to show us the pieces that we were interested in and gave us a good deal.
We went to Ashley furniture from our friend’s recommendation, Ish was very kind and showed us around on some of the inventories that they have. My wife, Winni decided to buy the sofas with his recommendation. She got approved for financing within minutes and we’re expecting our sofas to arrive in a few weeks. Looking forward to enjoy the new sofas!
Ish Verma sales consultant. The best Sales man ever!! So kind and helpful, I got my dream dresser with a great discount!! Thank you Ish!
Rose was great, very helpful, kind, and honest.
Mr Ish Verma sales consultant is very kindly and professional. Good services
The moment we enter the store, Zee/Zayid introduced himself to us and warmly welcomed us. We had a really great interaction, making sure that all our questions were answered and helping us in our decisions. We purchased our newly wed couch and definitely going back there looking for him when we need furniture’s for our future house 😊 Thanks Zee! Stay kind and welcoming 😊 - Gee Ann and Ivan
Ish Verna Sales Consultant he did Excellent job we will come back
Ish verna sales consultant was very helpful and matched the online price. And explained exactly what was in the protection package. Very satisfied
I accompanied my sister as she was looking for living room furniture and a dinette. The prices are way too high, even with a so-called markdown. She did find a cute dinette.
Ish Verma was awesome and took the time to help my brother (Kevin) and I find pieces we loved at a great price!
Ish Varma dales consultant helped nicely to get what we want and he helped to get it with right price for my husband Karthik
Ish VERMA , it was a pleasure to have you as sales consultant, you made our shopping moment easy and we thanks you for your valuable advice and availability.
Great experience with Ish Verma!
Ish Verma sales consultant was very helpful during my visit at Ashley. Come see him. He is like a family member showing me best deal for the day.
Ish Verma sales consultant is the best! He was a big help for us!
Ish verma, very good representative, kind like my brother. Thank
Ish Verma, Sales Consultant was so helpful, informative and kind to me. Best Sales Consultant Ever!!!
Ish Verma is sales consultant who helped me choose my new couch. He is a great knowledgeable person! Pleasure to work with. Very personable.
Ish Verna sales consultant was very helpful. Great customer service, 100% would recommend.
Ish Verna, sale consultant, he’s amazing person and great saler
Ish Verma (Sales Consultant) I came to Ashley furnitures with my husband Jeetendra Upadhyay and bought a sofa. Mr. Verma helped us to get a very confortable sofa in a reasonable price, he is phenomenal. I’d recommend everyone to approach him when you come to Ashley at Gaithersburg.
Ish verma sales consultant. He is such a nice person and strong sales man whom helpe us to find and get what we were looking for. Thank you .
ish was so helpful!
Terrible decision to buy from this place. They sent me a bed with chipped pieces. Then said they’ll swap out the pieces an eternity later I only have one of the requested pieces. This place is a complete ripoff.
Ish Verma.I had a great experience shopping in one of your store (Gaithersburg ).Ish Verma was very helpful ,patient and answes all question i asked.
This is the worst Ashley Furniture in the area. I walked in 1 week ago to purchase 2 mattresses and 2 bed frames. Ignacio was useless and tried to inform us that the price differs based on the financing terms. He then tried to include a protection and add-ons against what we wanted. I walked out. I then went online, priced out my own furniture and was ready to purchase online but the website crashed. I took a screenshot of everything I wanted and hesitantly returned to Ashley’s. On arrival, there was no one to attend me on an empty Monday afternoon. I walked myself over to the counter and told Josue of my order. He took over 10 minutes to give me the items I requested. He then priced it over the website price. After my mother asked some questions, he got upset, priced matched, and walked away and started to make fun of my mother. My mother told him to answer some of our questions and Josue told us that he doesn’t care and walked off. The finance rep then informed us that he added an additional 99 dollars to the price for “premium shipping” without letting us know. WE DID NOT SIGN ANYTHING AND WALKED AWAY. I refuse to make the mistake of walking into this store with NASTY customer service.
Ish Verma my brother was very professional, pleasant, and informative about each item. He also made sure I received the best deal possible. Please request him and I believe you will receive the best experience.
Ish Verma was such a wonderful sales consultant. He was personable, professional and very knowledgeable about the products. I made a great purchase and I will be back to buy more. Keep up the great work Ish. I’m sure you will soon manage your own store! “Your sister” Ashley with the curly hair LOL
Went with my husband, Dan, and found the perfect living room set. Ish, the sales consultant who helped us, was wonderful! He took his time, we went over everything, and overall, it was one of the best customer service experiences. Thank you, Ish!
My husband must use a rollator to get around. He and I went to look for a recliner at Ashley because we were impressed by the Ashley furniture we saw online. We needed to be certain he was comfortable in the chair and could get out of it without difficulty. We were greeted by Ish Verma when we arrived. He was very patient and helpful as we tried one recliner after another. Unfortunately, none fit the bill, so we did not buy one. The next day we decided not to buy a recliner at all, but just a regular chair that was attractive, firm and comfortable. We will definitely return to Ashley to look again, and hope that Ish Verma will be available to assist us!
Ish was very knowledgeable and great to work with!
Ish was great in helping us find our bed! Recommend working with him when coming in to Ashley!
Ish Verma Sales Consultant Mr. Verma was a very professional with a great costumer service and acknowledge
Ish Verma sale consultant. He was very nice and polite. Very helpful and very professional.
Ish Verma Sales Consultant Ish was very personable and helpful in selecting furniture and financing. Had a great experience.
Ish Verma sales consultant was an amazing consultant and human in general! He was incredibly helpful and welcoming and kind! Such an amazing experience! Highly recommend!
Ish V. Sales Consultant was very helpful and friendly! Great service
Ish Verma was extremely helpful and came recommended from my family members. Looking forward to working with him again!
Ish Verna sales consultant was excellent.
I purchased a recliner rocker for my dad for Christmas... he has now had it going on 2.5 months when the foot of the recliner would not stay up when sitting in it. I called because I also paid for a warranty. I was told to take pictures and a video of the problem. I was told that there is nothing wrong with the chair, it's because of wear and tear and it doesn't fall under the warranty guidelines.... I did not agree with the answer so I went back into the store and was told that ... 1. He needs a power recliner that I would be addition $1,300 and due to his size it will not stay up. I have never been so angry with this business. How can you say it is wear and tear then say it's because of his size. There is nothing on your description at the store stating that your product has weight limits. And which he isn't like 500 pounds. And the fact you are telling me you will exchange it for another item that I have to pay WAY more money for is wrong.I thought this company was better than another companies but I was wrong y'all are all the same. I should have gone with my first chose and went to Lazy boy.
Ish Verma Sales Consultant did a good job, friendly, good service.
Ish Verma was super helpful with our son’s purchase of a wonderful chest of drawers!
We went to Ashley’s today and verma sales consultant was pretty humble, he let us check the store and give us space to think, we finally decide and he helo es with the process to make everythig smoth. Thank you so much!
Ish Verma sales consultant very nice person and very helpful with what I came for. Great term of people 👌
Excellent services by Ish Verma. Highly recommend him and his services.
Ish Verma Sales Consultant He is very good in explaining about the products and we are happy about his service.
Ish Verma sales consultant was very clear and precise with his explanations. He did a great job. I will always ask for him.
Ish Verma the sales consultant was great! Super friendly and professional. Highly recommend!
Kalsang Dickey was absolutely wonderful to work with. She's very helpful and understanding with what I needed and what my style/likes are. She's also very considerate as well as knowledgeable with everything. Ignacio was also a pleasure to work with. They never pressured me into anything more than what I came in for.
Ish verma Sales consultant Ish is excellent sales person love to go forward in future would love to buy with him
Ish Verma, the sales consultant was great and helpful when I bought a item. Choose him whenever you are here at this store. You won't regret! Thank you Verma!
(Translated by Google) The items in this store are of very poor quality, expensive and useless. We made a purchase of a bedding set and it was damaged and they never sent the damaged pieces. Do not buy this store with very bad service. (Original) Los artículos en esta tienda son de muy mala calidad caros y no sirven hicimos una compra de un juego de cama y se dañó y nunca mandaron las piezas dañadas no compren esta tienda de muy mal servicio
Do not shop here! We bought a brand new couch, and the smell is unbearable. We waited for a month while we let it air out, hoping it would get better. We can't sit on it without getting a headache. We let the store know after a month that the smell is not going away, and they told us that we had to say something within 72 hours. We thought we were doing the right thing by trying to fix the problem first versus immediately sending it back. The manager was super rude and said there is nothing they can do. We now have a brand new couch that we can't use and we have to just throw away I guess. They should be held accountable if they make an inferior product.
I expected more than they had
Ish Verma sells consultant. Good sell deal from Ish .
Ish Verma was my sales consultant. He immediately made me feel like family. He helped me pick a couch that suited all my needs. Thank you Ish!!! God bless you and your lovely family!!!
(Translated by Google) Very good service from Mr. Ish Verma, he answered all my concerns and knew how to guide me to find the right sofa for my house. I am 100% grateful. (Original) Muy buena atención por el Sr Ish Verma contesto todas mis inquietudes y supo guiarme para encontrar mi sofá adecuado para mi casa , estoy agradecido al 100%
Ish verma sales consultant he was good to us.
Ish Verma sales consultant was very helpful in picking out our sofa. We will send friends and family to Ish for help.
I worked with Shan today and was able to find the best quality furniture quickly and for an amazing deal. We always shop with Ashley and this just ensures that we will continue to in the future!
Ish Verna sales consultant was absolutely amazing! He was informative and informative patient. He made sure we got a price match and delivery!!! Thank you Ish.
I had an excellent customer service experience with Ish Verma Sales Consultant. He was so helpful!
Ish Verma sales consultant is really helpful and knowledgeable
Ish Verma, sales consultant, was very helpful and patient as we picked our sofa. He was a great help for us. We recommend working with him!
Ish Verma was a wonderful salesman. He helped us find exactly what we needed. Friendly and attentive. Good prices and discount!
I bought a couch! Joey was the biggest help and we wouldn’t have spent so much money without his influence! He’s the best guy to get help from.
Joey was super helpful. We brought our first couch!!
Joey Hinson was the best help we could have asked for when shopping for a couch. He showed us all the options within our price range and in the styles we wanted. He answered all our questions and was super patient with us. I definitely recommend the Ashley in Gaithersburg for shopping needs.
Ish Verna sales consultant We have a great experience with him and he gave me and my mom a great discount. He was very passionate about our interests.
Ish Verma -consultant was very helpful
Ish Verma sales consultant was very efficient and expedited the sale with little wait time. Will come again and recommend Ish Verma to friends and family.
Ish Verma Sales Consultant was helpful in finding the right sofa and table.
Ish Verma, my sales consultant, was very helpful and efficient in finding the right office chair for me. Highly recommend!
5 stars for Ish Verma, I will follow up on actual delivery/product quality later.
Ish Verma sale consultant was very helpful and patient when helping me. I was very indecisive as I normally am and he helped me make the best choice for me.
Ish Verma sales consultant. Excellent salesmen very helpful in selecting my furniture and very polite. I will recommend Ish Verma to buy furniture from him.
ISH VERMA SALES CONSULTANT. I loved the attention. good customer service
Ish Verma Sales consultant Helped me find my first couch very help and great service for my first home(:
Ish Verma helped me today, he was so friendly and helpful. I had a wonderful experience shopping, made easier by Ish! Thank you!!
Ish Verma is a great consultant. I wasn’t sure what would work best for my living room. He helped me find exactly what I needed. Highly recommend.
Ish Verma, (Sales Consultant) at Ashley Furniture Gaithersburg, is very helpful, provided answers to all my questions and helped me with financing. Very helpful Man and I recommend everyone to see him..
5 Stars For Ish Varma for his kindness! Ish expertly guided us through the process, gave us the best prices, and offered top-notch customer service. Thanks to Ish, we left happy and satisfied. Ask for Ish for a great experience!"
Ish Verma Sales Consultant provided great service and was very attentive to our needs. Would recommend.
Ish Verma Sales Consultant was very helpful and was able to answer all of my questions. Pleased with the service provided.
Ish Verma was very helpful in helping us find a couch with a chaise. He allowed us plenty of time to find the perfect couch for me and my wife. We were given a great price and delivery fee. Very happy.
Ish Verma sales consultant - super helpful! Got us a great deal and exactly what we were looking for. Very nice and supportive. Very kind and personal client attention. Very satisfied
Dory did a fantastic job helping with our recent purchase. Very knowledgeable and did not pressure us at all. We will be back for other needs in the future.
Thank you so much, Cynthia, for being very helpful and patient with me answering all of my questions! Thanks for the discount too!
Ish Verma Sales Consultant He was so informative about the items in the warehouse and very friendly. I’d recommend him to anyone.
Ish Verma (sales consultant) was great! Good deal on furniture also. Highly recommend.
Dory was great. Knowledge and not pushy. Excited to get our furniture!
Ish Verma sales consultant was friendly and professional. I highly recommend you ask for him when shopping at Ashley.
Ish Verma, Sales Consultant was very nice and answered all my questions. Ish never pressured me to make any choices which was very refreshing and made it easier to want to buy because it wasn't forced. 100% recommend and ask for Ish!
Ish Verma - Sales Consultant. Excellent job Ish. Was awesome working with you. I will come back to this store just because of you. Thank you
Ish verma sales consultant. Was very helpful and kind. He gave us time on our oun and was able to answer all of our questions. We never felt pressured and enjoyed our visit. Thanks Neil and Kim Franz we came together to purchase the couch.
Ish Verma, sales consultant was very helpful in helping me order the sofa that I wanted. Thanks so much!
Ish Verma Sales Consultant was great. He was very professional and helpful. We love the furniture!
Ish Verma (sales Consultant) is so great. He is helpful. 🌺🌺🌺🌹🌹🌹He helped us a lot about choosing our furniture.
Ish Verma (sales consultant) was very helpful with my new purchases and kind! Will come back again and recommend Ish Verma to my friends and family members to visit him at Ashley!
Dory at Ashley Homestore really came through for us! Last minute furniture shopping due to a sudden move during the holidays…at first we thought there was nothing. Yet he went above and beyond to find us the perfect living room set that same day. Would highly recommend and will return in the future. Thank you, Dory!
Ish was very helpful and considerate of our wants!
Omg! This place is awesome! My husband Dayon and my princess came to find furniture and our consultant ISH VERMA was phenomenal. He wasn’t just a salesman he made us fell at home. I would recommend Ish to anyone such a great guy!
Ish Verma sales consultant. Did a perfect job and helped me find what I needed. With very good prices. Will be coming back with any other request
Came in with my wife, Renee Barnett. Ish Verma was our sales consultant and he was amazing! He was great to work with. Follow up to my original post. While Ish was very good to deal with, the chair we received from the warehouse was completely damaged and unusable. It has been weeks and Ashley furniture has failed to respond. I had to drop the rating to one star.
Ish Verma Sales Consultant was very helpful. From walking in through the entire process. He was great with my kids too. Appreciate it
Ish Verma sales consultant : We went to Ashley’s to get an ottoman and we really appreciate a lot of help from Mr Ish. He is so warm and full of energy and gives his 100% to make sure to get what you want.
I bought an Ashley Furniture couch 20 years ago. I've been looking for a while to update, even though It's still very usable. Today I worked with Dory Angel at the Ashley Furniture store in Gaithersburg, MD and found my new couch. Dory was great - he helped me decide what I wanted by knowing what products fit my needs and budget and showing me all options. All the Ashley staff were professional, knowledgeable and pleasant. It was a very good experience.
Ish Verma was very helpful with us finding a living room set. Will come back again when need more furnishings.
Troy was amazing he was patient. He helped us find the right couch that fit our needs.
Dory was an excellent sales representative/consultant. He understood my needs and goals, then provided creative options along with great prices! Ashley is lucky to have such a great sales advisor on their staff. Thanks again, and I'm sure we'll do business again.
Bought the protection plan for our table and it won’t cover scratches. Just called their customer service and after a lengthy wait they told me the damage wasn’t covered. I don’t know what the point of having a protection plan for a table is if it doesn’t cover scratches!
Ish Verma Sales Consultant He is very helpful and accommodating. Excellent customer service ❤️
Great service from Dory! Very helpful and very nice.
Ish Verma sales consultant is a very helpful man if u guys need any help go to him to help u with everything u need in the store.
Mr Ish Verma sale consultant was very nice, friendly, and welcoming I think he need more race.
Got everything we needed. Dory was awesome.
Ish was great, very knowledgeable and helpful with our sofa selection!
Ish Verma( sales consultant) excellent service and very friendly. my family (edward and my daughter) is with us to look and find furniture..we highly recommend him for new customer.. thank you Ish for helping us even though its late.. you did a great job.
Ish Verma sales consultant is a great person. I am very satisfied with his sincerity.
Worse experience ever. Sales person - Joesph mislead us. We just purchased over 12k worth of furniture- he assured us that everything was in stock. Day of delivery - we’re missing our side tables, and couches (they delivered the wrong ones), AND the delivery personnel were rude and cursing at my boyfriend in another language and threatening to leave with the furniture because they were 15 mins late and had to wait an additional 10 mins for another truck to leave the loading dock. Overall very disappointed.
Came into the store with my partner Jake to buy a sofa for our living room, and we received tons of help from Ish Verma. He showed us the various options they had for what we were looking for, and we ended up with the Maggie Sofa! Great experience and we will be coming back for other pieces!
Misael and I had a great experience working with Ish Verna sales consultant.
Joey Hinson was my rep. Thank you so much for your help and assistance. You helped me make the best decision that would be great for my home. You are very patient and caring to your customers. Joey is such a nice human being. Go see Joey when you guys stop in. Thanks again Joey and I wish you all the best and God blessings to you in everything you do.
Ish verma sales consultant very helpful and a lovely person Came with my family my dad Carlos
Ish Verma sales consultant was very kind and a great salesman. I would recommend seeing him for whatever furniture needs you have.
Ish Verma- Sale Consultant Ish was a great helping us with all our furniture needs today. Very efficient with his knowledge of all the merchandise. Was able to guide us in selecting the best for our home needs. Thankful he was present when we came in today.
Ish Verma is the best. If you go to Ashley’s please see Ish. My mom Juliette went to see him and he was a huge help.
Ish Verma, Sales Consultant assisted me & he was amazing! Very informative & kind. I will definitely be returning.
Ish Verna sales consultant we bought 3 beds with 1 mattress. We got a good discount although it was expensive it is good quality. 5 star
Ish Verma sales consultant Good he help me to select the furniture
Ish Verma, Sales Consultant. Was very helpful and informative.
Ish Verma sales consultant at the Gaithersburg location was extremely professional and very knowledgeable and most importantly polite and had a positive attitude towards his customer's. If you are looking for furniture for your home, don’t look any further then Mr. Ish Verma. Thanks for your help!
Our Sales Representative, Dory Angel, at the Gaithersburg location was 5 amazing stars. He greeted us as we entered, was super knowledgable, not pushy, provided great recommendations, and we felt that he truly enjoyed helping his customers. He was genuine and we had a great experience for our mattress and bed frame purchase at Ashley’s because of Dory.
534 N Frederick Ave, Gaithersburg,MD20877 Ashley Furniture Store. I had purchased a Jaurao bedroom collection from them. On the delivery day there delivery team damaged my property by making such a big hole on my wall by dropping the chest which also broke one drawer of the chest. Then they damaged my dresser and the bed by drilling extra Ashley Furniture Home store534 N Frederick Ave Gaithersburg , MD 20877 If you have any questions or concerns, please contact the BBB assigned to your complaint:BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania1411 K St. NW, 10th Floor Washington, DC 20005- 3404(202) 393-8000 <a href="https://www.bbb.org/file-a-complaint/0241-unlisted-undefined/form/84f6d2b0-daee-4c21-8f74-2fc3f9947dcb" rel="noopener nofollow" target="_blank">https://www.bbb.org/file-a-complaint/0241-unlisted-undefined/form/84f6d2b0-daee-4c21-8f74-2fc3f9947dcb</a> 11/18/23, 10:36 PM Page 1 of 4 holes in it to assemble it which caused the nails to be out only. Then I received a damaged nightstand and a defective bed, as it has big gaps in the front and headboard sides in which my infant actually fell also. I called the store the same day informing them of all the issues but they said they can't do anything and gave me their cooperate office number who asked me to email them all the issues with pictures and asked for 7 to 10bussiness days. So I actually informed them of all the issues within the 72 hour window. In the meantime they denied my property damage claim and said we will not do anything. Then after 10 days when I contacted them regarding the damage/defective furniture they gave me their service department number who's representative misbehaved with me when I told her that my son fell in the bed gaps and got hurt also. Then the service department said that we will not do anything and that we have to keep the furniture as it is. What bothers me is there"I don't care"attitude towards my infant getting hurt. I have never witnessed such a behavior and was not expecting from such a big furniture store to have such a no care attitude towards my infants safety. I am really concerned about my infants safety and writing in this forum to have a written proof that if by chance my infant gets hurt due to the nails that are coming out of the bed or if he falls in the bed gap then only Ashley Furniture store from where I bought the furniture will be responsible. I have all the call logs and emails conversations that I had with them within 72 hrs of delivery. I have to put pillows to cover the bed gap as it's a manufacture defect.
The sales associate Ish Verma was very knowledgeable, helpful, and friendly. We had a great experience buying furniture at the store on November 24th, 2023.
Ish Verma was our sales consultant. And he helped us thoroughly to make our selections. We had a long list of things to buy and was patiently working with us.
Ish Verna sales consultant very good and give us good descont
Had an amazing experience with consultant Ish Verma! He was extremely attentive and helpful, made my shopping experience amazing!
Ish Verna is the best sales consultant! He helps my family and me to choose the best furniture for the best price. Thank you Ish! We will definitely come back
Ish Verma Sales consultant He is very professional and helps us to make a good decision on what stuff we want to buy. Thanks!
Ish Verma Sales consultant He is a good consult we got a sofa and loveseat with a really good discount and we will be back again :)
Ish Berma sales consultant He is very good with sales dealings and good behavior man
ISH VERMA Sales Counsultant He was very good
Ish Verma sales consultant is been helpful. He helped with the best deal and explained everything perfectly 👌
We had a great experience at Ashley in Gaithersburg. The sales associate, Troy, was patient and helpful and allowed us plenty of time to try out LOTS of couches until we found the perfect one! We are very happy with our new sofa and desk!
I would love to endorse Mr Ish Verma, Sales Consultant at Ashley Furniture, Gaithersburg. Mr Verma was extremely professional and courteous helping us look for the right furniture and we had a great experience. Wish him the very best and huge thanks!!
Ish Verma, was very helpful. We bought our dining room set from here. Good service!
ISH verma is consultan he really help us to find the Wright sofas that iwas looking for. Thankyou
They have a recall on a set of recliner couches. They can CATCH FIRE BURN HOUSE DOWN AND KILL PEOPLE. they hired an agency they keeps ***putting in request to speed up*? It's been weeks past the deadline for them to fix my couches. I've called an ask for manager and they hang up. If someone knows a lawyer or attorney please help and get this to the courts. I'm deeply sadden something so easy. I haven't been able to use the couches for almost 2 months now!!! Absolutely sad. The BBB is involved as well.
Ish Verma sales consultant, helped my son and I with new furniture for our new house and it was exactly what we needed, Ish is the most helpful sales consultant we’ve come in contact with, I highly recommend him, thank you so much Ish, you’re the best! 😊
Ish Verma sales consultant is amazingly friendly!! Had a great experience at store today with his help❤️
Be sure to ask about return policy on mattresses. After purchasing five mattresses and spending a total of $14K at this store, the salesman failed to inform me of the return policy for mattresses. Salesman stated that we could return the mattresses after 30 days but failed to mention that we needed to purchase a mattress protector from them. At checkout, I was asked if I needed a protector (which I had already) and stated no. The return policy only applies if the protector is purchased from them. After only 3 days of use I was told by their cooperate office that I could not return the mattress because of my failure to purchase there mattress protectors. Very disappointed with either the incompetency of their corporate return policy or deceptive sales tactics and will be taking my business elsewhere.
They don’t even deserve 1 star but I have no other option. I made the biggest mistake of my life on September 2nd 2023 by purchasing a 7pc bedroom set from Ashley in Gaithersburg. This is my first review online in 45 years so you can guess how PISSED I must be. NEVER EVER buy furniture from them as they are the biggest CROOKS, LIARS and have the WORST customer service on our planet EARTH. The furniture was delivered on 25th October and thanks to the delivery guy who damaged my wall while carrying the Chest. Guess what, he claimed the damage was already there. Everything that I bought is DAMAGED. With in 72 hrs of the delivery I asked them to take everything back but all I got from them was a lot of hold time and PHONE BANGING. They are forcing me to keep the DAMAGED furniture which I will not. I have filed a DISPUTE with Synchrony bank and will go further if needed. In the uploaded pictures you can see the DAMAGES and the big GAP between the mattress and the bed on both sides where I have to keep pillows so that my 10 month old baby boy doesn’t fall into. IF ASHLEY WOULD BE THE ONLY PLACE TO BUY FURNITURE- I’LL KEEP MY HOUSE EMPTY!!
Ish was an extremely friendly and helpful salesperson. The price I received for my mattress is unbeatable!
I came with my wife to get a sectional and Ish Verma helped us through the whole thing. A great price and an easy experience.
Ish Verma - Sales Consultant. Came to the store with my husband (Walter) and bought a lovely bed frame. Super happy with our purchase.
Ish Verma Sales Consultant: Ish was great assisting my sister Rachel Sorrell and I with purchasing a sofa.Thank you Ish
Ish Verma was our sales consultant. He was extremely thoughtful and helpful. We wouldn’t have found our forever couch without him. We came to view and thought on and came back and closed on a very nice sectional
Ish Verma sales consultant was extremely helpful and a pleasure to work with.
Ish Verma Sales Consultant was amazing during my shopping trip and helped me to get a really nice sectional for a great deal. I felt like family.
It was great customer service special Mr. Ish Verma sales consultant was so helpful
Ish Verma Sales Consultant, helped us a lot with looking around and choosing which furniture to use. He also helped us get a discount on our order.
Ish Verma assisted us and was very helpful. As you would expect at a furniture store, they can be pushy about closing the deal, but ultimately we are happy with our purchase.
ISH VERMA sales consultant Provided excellent knowledgeable service and friendly customer experience with him
Ish, the sales consultant was very welcoming, kind and supportive. He helped me alot choose great furniture and also got me a great deal with price.
Dory Angel, Sales Representative at the Gaithersburg, MD location was very kind and helpful. With many options and prices, I was undecided but he was very patient with me. He didn't rush me to make a decision and he was trooper in getting me discounts. I highly recommend Mr. Dory.
Loved shopping today at Ashley in Gaithersburg! Gulshan Kumar made everything so easy! Will definitely shop here again!!
Mr. Dory helped us with all the viewing of furnitures and all the suggestions. He is very professional and a sweet person. We will definitely reach out to him for any of our next purchases.
Ish Verma, Sales Consultant, gave me outstanding service. He is genuinely a very kind person. Though a salesman, was kind, professional, patient, and cared about the needs of my family. I’ve shopped at Ashley Furniture for years, and had all wonderful experiences. But Ish I will never forget. He did all possible to get me the best price for my items. I will look for him when shopping at Ashley’s in the future.
Ish Verma custom service was refreshing. found exactly what we needed. Thank you Ish.
Ish Verma, sales consultant, was extremely friendly and helpful. We were very pleased with his service and found the furniture we were seeking with no hassle.
Ish verma sales consultan He was good person and give us good discount
The Worst customer service. They left me waiting for over 20 minutes. After i came to look for the guy, he sat down and it only took him 30 seconds to print the paper. They dont value peoples time.
Ashley Furniture was awful. I would give it 0 stars if I could. It took OVER 3 months to get a satisfactory couch that was not damaged or looked used. Communication was non existent from the store to the distribution center. Incompetence from everyone.We had to show proof of the damage and emails to substantiate everything even though it was clear they (management, sales,delivery) dropped the ball. After months of refusing to knowledge their errors we received a new couch . It was a poor quality price of furniture. First and last time that Ashley will get my business. I will spread the word as well. NEVER AGAIN 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
ISH VERMA Sales Consultant Excellent attention and complete control of the stock, very friendly and charismatic, he met our expectations and we are very happy with the new room for our home, highly recommended both the store and the attention from ISH.
Ish Verma Sales consultant
Ish Verma was an amazing consultant! My purchase was super easy with him and his staff! Very happy!
Be careful about delivery day. We paid extra money to do separate delivery day. Change the day without phone call.
Ish Verma sales consultant treated us like family and really took care of us. Amazing service.
Ish Verma & Cynthia were extremely helpful. They were very prompt in helping me find the right fit for my needs!
Ish Verma , such a great sales consultant, made it quick and easy, and we got a beautiful couch! Came with my fiancé Matthew, who is also very pleased.
Ish Verma was very helpful! I enjoyed the shopping experience.
I was at Ashley furniture in 10/10/23 Cynthia helped me and my husband She was helpful and knowledgeable. Ask for Cynthia anytime I go to Ashley in Gaithersburg.
Ish Verma, Sales consultant. Came with mom for dining set. We were please with the service. Patient and very accommodating.
We had a great experience buying a couch set.
Ish Verma was very helpful. Answered all our questions and informed us about special features of furniture.
ISH Verma consulted, thanks for his consultation and cooperation.
Great assistance over the phone. Very helpful. Mary Carswell is an excellent customer service agent who ensured my order was handled effectively and carefully every step of the way.
Cynthia was an incredible host, very polite and welcomed us warmly. She was very informative and answered all our questions about the furniture we wanted. She also took the time to show us every available option. Cynthia was very patient while we made our decision and the transaction was smooth and easy. Great customer service experience with her
When I walked into the store, Cynthia welcomed me with a smile, she was very kind and very professional. She listened to all my requirements, showed me all the options available, and helped make the sale as easy as possible. She is very polite and friendly. Ask for Cynthia anytime you go into the store.
We had the pleasure of working with Cynthia during our recent visit to Ashley Store. Her professionalism and friendly demeanor made us feel comfortable throughout the process. She had a keen eye for design and helped us choose pieces that perfectly complemented our home.
Cynthia mgbemena was very welcoming and polite, she made my shopping experience easy. I had a good experience with the store because of her being a first time shopper. Very good customer service from her I must say.
The store associate Cynthia Mgbemena was the best. She was extremely helpful and very professional. I was having problems deciding on what to get but she was very helpful in my decision making and made the process very easy. I'm thankful I was able to speak with her. 🤩
I went in there not knowing what I wanted to buy but I knew I needed a new bedroom set and Cynthia Mgbemena was extremely patient with me. She took her time while I explored and helped me pick the best bedroom set for my room. She is the reason I’m giving 5 stars.
Great deals and AMAZING staff, especially Cynthia Mgbemena.
Ish Verma, Great job with find me good detail for dresses
Ish Verma- Sales Consultant helped me have a wonderful experience when buying my furniture. He was patient and understanding. He assured I received all the furniture I wanted and took great care of me as soon as I walked through the door. I greatly appreciate his time.
Dory has been great helping us find our couch without being pushy like some other sales people we have had experienced with.
Ish Verma sales consultant Ish was very kind and helpful
The store associate Daiquon was the best. He was extremely helpful and the primary reason for the multiple purchases I made. I was having problems ordering from the site and was going to look elsewhere for the furniture. I'm thankful I was able to speak with him because he made the process easy.
Ish Verma sales consultant was the first person to greet me when I entered the store, and he was very friendly and cordial, and recommended good items within my desired price range. I came back 2 days later and finalized my purchase with him.
Ish Verma was a great help and sales consultant. Helped us find the perfect bed and frame. Great prices and quality staff - Adhel & Rey
Ish Verma, I came with my Mom Zohra to pick a couch for her place. Ish provided stellar service and was very helpful with the process. I will definitely seek his expertise again.
Ish Verma is a sales consultant at the Ashley Homestore in Gaithersburg. He immediately asked if I needed any assistance when I walked into the store. He is kind, knowledgeable and helpful. I greatly appreciated his help in finding and purchasing a dining room set for my new home.
Ish was very helpful with finding the right sofa for my apartment. His advice was great!
When I walked into the store, Ish welcomed with a smiling face, listened to my requirements, showed me all the options, gave discount and quickly finished the sale. He is a very friendly salesman who is polite and passionate about his work. Highly recommend him!
Oh it was a nice and calm conversation and advice on my items and in total I'll say 💯.
ISH VERMA Sales Consultant Thank you for the lovely customer service. Will definitely be back to get my dinning table. It was a pleasure meeting you keep it up🙂
Pleasant staff, as we knew what we wanted we were able to go in and get out quickly. They price matched their online pricing. Expect delivery to be a month or more.
Ish Verma was very helpful in getting our family a couch we have been looking for. Thanks so much, Ish!
Ish Verman is a great sales consultant. He really helped us out get the best deal. I recommend asking for him once at the store
Ish Verma Sale Consultant was wonderful, informative, and helped me to find exactly what I was looking for. I would recommend Ish to anyone shopping for funiture! Great service!
Ish Verma sales consultant was very nice, and made my experience searching for furniture for my new apt enjoyable,
Ish Verma welcomed us with warm greetings and helped us find the perfect furniture that fitted our needs. It was a great experience!
Great personalized service. Our sales consultant, Ish Verma, he helped us find the perfect furniture we needed for our livingroom.
Thanks Tony! You made shopping for my new living room set very easy! I’ll be back again in the future.
Ish Verma Sales Consultant....My husband and I came to Ashley furniture to buy sofa and Mr. ish Verma helped us to find the sofa which we were looking for. We were very pleased with his service.
2 stars because l like the bed that I ordered and it came more quickly than expected but the salespeople are deceptive. They made it sound like delivery and installation were included but it is not. You can’t just get delivery (delivery is free online) and installation is very expensive. The deals are meant to look better here but they aren’t. Just shop online if there is something you want. Instore is a waste of time and money unfortunately. Very little transparency in the transaction until asked and clarified.
Ish was a great salesperson! He was very patient and helpful.
Ish Verma, sales consultant Ish delivered superb customer service. Happy to do business with Ish.
Ish Verma, Sales Consultant Amazing furniture buying experience! Quick service & very trustworthy. Thank you, Mr. Verma!!
This has hands down been the most disappointed experience I have ever had with purchasing a piece of furniture. We purchased a sofa on 8/8/22. We werent able to have an immediate delivery and I confirmed there was no time limit, however, when I scheduled the delivered, I was told they sold ours, and they never told us. It was back ordered until the end of the week, then the next week, and then the next week. On 12/28, I spoke with Maria (manager) who said I needed to speak with Rohin, GM, and that he would call me on 12/29. He never called, so I called him and was told he would be back the next day. I never heard back. I had to call again and scheduled my delivery for 1/11/23. I took off of work to be available, only to discover that it was damaged. The upholstery is not taught, the framing is lumpy around the entire perimeter, certain pieces aren’t aligned, and two of the cushions are not as firm as the others. I contacted Ashley immediately on 1/12/23, and spoke with Rohin. He said he had to receive approval to refund me but that he would submit a ticket to the manufacturer about the defect and schedule someone to look at it. He asked me to send pictures which I did but I never heard back. I called 1/30 after not hearing anything- Rohin never submitted that ticket. I called on 1/31 and 2/3 and was promised call backs but never received one. I emailed Rohin several times to no avail. 6 weeks later, I filed a BBB Claim- it was only then that I received contact about scheduling a technician to assess the damage on the sofa. They were unable to come out for over another month-4/13/23. Given that I was not yet living at this house, I took off of work to be there. The morning of the appt, I received a message that the tech had been in an accident so I would need to reschedule, which was another month away- 5/4/23. I took off of work again, and to my dismay, they called again that morning to cancel-I pushed back on this, and was told that the tech had been terminated. They agreed to send me their best guy to look at it later that afternoon, who said the entire sofa was completely damaged. Ashley did follow up regarding this and confirmed that they would be replacing the sofa. It was scheduled for delivery on 6/22/23. When they arrived, they said “all of the sofas are damaged like that." The new sofa was also damaged, so I declined the delivery. They suggested I call Ashley for a refund, which I did right away. I spoke with Joe, the General Manager and went through the series of issues I had over the last year. He said that due to all of the trouble I’ve encountered, and the fact that after two deliveries, I still had not received what I purchased he would provide a full refund if I came into the store. I told him that I could be there the next day (I live an hour away). When I arrived at the store, he reneged on his promise and told me that now I would need to return the damaged sofa in order to receive the refund. This was not part of the terms of our agreement the day before. When I questioned this, Joe spoke with me with in a sarcastic, condescending manner. I reminded him that this was quite the opposite of what we discussed yesterday. He then claimed to have left me a VM that day to let me know- I did not receive such VM and also questioned the need for one unless he was reneging on our agreement. I clearly wouldn’t have agreed to driving an hour each way simply for a refund. Joe then offered me a refund that was a little over $400. I declined- he then offered me $755. I told him I wanted to speak with the Regional - and when he spoke with him, the promised amount went down to $712.82. He refused to offer me our agreed upon full refund, or the $755 that he had offered me minutes before- another reneged offer. When I questioned this, with disdain in his voice, he said “guess you should have taken my original offer” This is extremely unethical, and I will NEVER do business with Trashly again!
We purchased a sofa & werent able to have an immediate delivery-we were told there wasnt a time limit- but they sold ours, never told us, & then it was backordered.I was told to speak with Rohin, GM, & that he would call me.He never called, so I had to call again & schedule my delivery.I took off work, only to discover it was damaged.The upholstery is not taught, the framing is lumpy, there's alignment & cushion issues.I contacted Ashley immediately & spoke w/Rohin.He asked me to send pictures,which I did- he promised to look into a refund & submit a ticket for repair, which he never did-I never heard back.After 6 weeks of no contact despite my attempts, I filed a BBB Claim-it was only then that I received contact about scheduling the repair-a month later! I took off work again, & they canceled the morning of the appt- it took another month to reschedule. I took off of work again, & they called again that morning to cancel-I pushed back & they agreed to send me someone that afternoon-who said the entire sofa was damaged so they would replace it.When it arrived, it was also damaged- they said "all of the sofas are damaged like that."I declined the delivery.They suggested I call Ashley for a refund-I spoke with Joe,the GM,who promised a full refund for my troubles if I came into the store.When I arrived, he reneged on his promise & told me that I would need to return the sofa for a refund.This was not part of the terms of our agreement.When I questioned this, Joe was sarcastic, & condescending.He claimed to have left me a VM that day to tell me-I did not receive a VM & also questioned the need for one unless he was reneging.I wouldn't have driven 1 hour each way. Joe offered me a $755 refund.I asked to see what the Regional said, who lowered the promised amount to $712.82.They refused to offer me our agreed upon full refund or the $755 that he had offered me minutes before-another reneged offer.This is extremely unethical & I will NEVER do business with Trashly again!
Ish Verma sales consultant it was good help!!! Thank you
Ish verma Sales Consutant ,is a good atender, ,and very nice person, good job,and I will comeback again
GOOD AT WHAT HE DOES! ISH VERMA SALES CONSULTANT
Ish Verma was very helpful and was able to help my family get a perfect couch set! Very thankful for his help, he got us a great deal. Definitely recommend coming here and working with Ish!
My sales consultant Ish Verma was very helpful and patient, providing me with valuable information about the different furniture options without pressuring me.
Ish verma helped us get the furniture we really loved. He was very polite and helpful. Helped us get a good deal.
Just finished shopping with our media center with my mom Annalie and my dad Richard. With the help of Ish Verma Sales Constant we were able to find the best and beautiful media center here in Ashley’s Furniture!
Ish Verma Sales Consultant was very kind and nice when we bought the sofa. He also gave us a discount. He was awesome!
Ish was fantastic! First thing when we walked in, he greeted us warmly with a big smile. After visiting many furniture stores, the environment Ish created for us was head and shoulders above the rest. We ended up buying our first sofa and loveseat, power reclining too. Thank you Ish for taking great care of us every step of the way!
Ish Verma sales consultant was very knowledgeable and informative. He is very honest and won’t try to cheat you. My whole furniture buying experience was great.
Ish Verma, sales consultant, was very helpful and attentive. He helped me find exactly what I needed for my home.
Just purchased furniture and Ish Verma was my sales consultant. He was so fun, kind, and knowledgeable about the furniture. We had a wonderful time getting to know him and working with him. You must work with him when you come here
Ish Verma was excellent! He was extremely helpful during multiple trips to the store as we took awhile to decide. We enjoyed our experience. The manager who helped us cash out was also helpful and friendly. After being to a few different places I would highly recommend the sales experience at Gaithersburg Ashley. I’ll update once we receive our furniture.
Ish Verma sales consultant gives that personal touch that is lacking in this world in general. I shopped around and ended up coming back to this store mostly because of his friendliness.
Ish Verna, sales consultant was very knowledgeable and easy to work with.Highly recommend..
Ish Verma was very thorough and walked through several options with me before coming to a decision, and helped me to understand formatting for pricing in a way that was easy to interpret. Very helpful staff and the store looked very pleasant!
I would never recommend anybody to buy garbage furniture from this company. They don’t do nothing about warranty and what they’re selling it’s trash my sofa is three months older
I will never recommend this Ashley furniture store to anybody because what they sell is trash furniture customer service the worst and there are ripping peoples off about pricing and the quality what they are selling is the cheapest and trash quality there. Any furniture company can have so please don't ever bought anything from this place100% trash
Ish verma sale consultant was really good and help us really well
They're simply telling lies. Please read the whole story if you want to buy something from them. We bought a mattress, TV stand, sofa, ottoman, lamp, and a throw blanket. Dory helped us during the whole time. I asked him 3 times if there was a fiberglass material in the mattress and he replied "Only Chinese mattresses have fiberglass". Because he replied 3 times that there was no fiberglass in the mattress I choose to believe him. But then 1 month later, the items arrived, and when I checked the mattresses label I saw the mattress contains %60 fiberglass! And unfortunately, this isn't the only problem. The TV stand is cheaply made and even if you assemble it right the drawer won't close entirely (the guys from the logistics firm that Ashley stores have an agreement with assembled it first and then as the drawer didn't close my husband took a look at it and realized that it is cheaply made). And the third problem is they said they can not deliver the lamp but we can come and pick it up from the store the next weekend. We stopped by that weekend but they told us it didn't arrive at the store you need to come up next weekend. And on top of these 3 problems, the sofa didn't fit the building stairs (my husband said if they can try in some way there was a chance to fit it but the guys from the logistics firm didn't bother and probably didn't understand my husband's idea because of the language barrier) so we had to return it. And of course, they didn't refund the full price. We told them all the problems we had during the whole time and gave them a chance to manage the whole situation but they never care, they're definitely good salespeople with their lies that's all. They'll probably write a so-called support comment but never take action so don't waste your money on these cheaply made store items.
Ish verma sales consultant Isa is the best salesman ever he treats us right he gave us a good deal and yes he’s the best
Ish Verma Sales Consultant is a fantastic salesperson. He helped my mom (Misha) and I go through every option, and while doing so, we learned about his story, he learned about ours, and he helped us go through every piece of furniture we were interested in. All around he made the experience worth while, and we will be coming again very soon.
Ish Verma sales consultant! was the one who Helped us and did a wonderful job! And gave us the best deal. We are happy 😃
Mr. Ish Verma helped me on getting furniture set for my bedroom and I had an extremely pleasing experience! Very nice guy!
Ish Verma sales consultant was a very good sales person. He is very knowledgeable, and courteous. He went above and beyond to give me a very hood price on my recent purchases. Highly recommended.
Ish was very helpful. He helped me pick a beautiful sectional for my house and was
Ish Verma sales consultant. Amazing experience!! Helped me find exactly what I needed and walked me through it step by stem. Thank you Ish!!!!
We had a great experience at Ashley Homestore in Gaithersburg. We knew what we wanted going into the store and our sales consultant, Ish Verma, was very personable, helpful, and respectful of our needs and time. We were in and out in 15 minutes...with a good deal!
Ish Verma is very helpful with us. He is nice and friendly.
Ish Verma was very helpful and knowledgeable. Great experience buying a bed.
Ish Verma was extremely helpful and helped us with everything we needed.
Ish Verma sales consultant was incredibly kind and helpful in the purchase of my new mattress. He provided plenty of information and was a pleasure to work with.
Don’t waste your money. The furniture is poorly made and will only last a few years. And do NOT waste your money on the “protection plan.” It only covers stains or scratches but if they feel like the damage is from wear and tear they won’t fix it. Complete and total scam, it’s just a way for them to swindle an extra couple hundred dollars from you. Buy somewhere else.
Ish Verma - Sales Consultant was a great help with finding the perfect match. My wife was happy so therefore I was happy.
Ish Verma sales consultant was really good in helping me out to find a good furniture at a reasonable prices and I would love to visit again.
Ish verma sales consultant Very good and nice helped us get better prices. We bought a mattress at a very good price.
Ish Verma helped us enormously, and he secured a great price for us on the Cambri sectional with Ottoman. He helped us browse every sofa in the store, answered all our questions, and walked us though financing options. Great experience with Ish!
Ish Verma sales consultant was exceptionally kind and helpful! He allowed me to browse at my leisure but was available to answer all my questions. They had many good options and helped me find the perfect patio set.
They delivered king bed to me with the slats of queen size and missing another metal hardware. They left this unassembled pieces standing there and left. No one from Ashley called to follow up today. We have no bed to sleep on and have no knowledge when they will come back to finish the assembly. To make it worse, when I called Ashley store in Gaithersburg where I made the purchase, I was rudely and coldly told by a lady called Mariam (or Mary) that this has nothing to do with her and her store. She has no information about the service part and could not help me to follow up with anyone. She said in a tone very indifferent, missing parts? That will take a while to arrive. Is this Ashley? I bought furniture from a brand name store, not from a random service company that I could not follow up and has nothing to do with Ashley. Please help!
Ish verma was very helpful and made the buying process very easy. I appreciated his professionalism and his helpfulness.
Ish Verman- sales consultant I came here with my parents and Ish was a great help.
Ish Verma Sales Consultant - Lucas and I were able to find our dream couch with the help of Ish, he was super friendly and helpful with showcasing us furniture that fit our needs and desires. We are super happy with our purchase and hope to return to get new furniture in the future.
Ish Verma, Sales Consultant was amazing! He was helpful and pointed us to the exact item we were looking for. Thank you. Off days Monday and Tuesday.
Ish Verma (sales consultant) assisted me when shopping here. He was extremely helpful, kind, and patient as it was my first time at Ashley and also my first time buying a couch. I made sure to ask for him when I came back to ensure I received the best service. Thank you, Ish!
Very good experience while shopping at the store. But would like to suggest, when they deliver furniture, DO NOT sign the delivery confirmation form without inspecting your furniture and making sure your furniture is free from defects/flaws. If you find any big issue, send your furniture back with delivery people and contact the store immediately.
Ish Verma sales consultant He was very nice at treating us and we thank him.
Tony was an absolute great salesman! Never pushed us. Extremely helpful!
Don’t need to come here when amazon and overstock and wayfair offer good return policies.
Ish verma sales consultant Really good service we came with Vilma to buy furniture
Ish Verma
I worked with Dory Angel on ordering furniture set for my house and had an extremely pleasing experience! Dory very carefully listened to my requirements, went through available options and worked on best option for my budget. He guided me on payment and explained to me how Ashley will take care of delivery. Dory is very customer friendly and works for a solution & conclusion of the deal. I now wait for the delivery confirmation.
ISH VERMA SALES CONSULTANT , Very Good Job , god costumer Service , we recomiended this Store .
Ish verma sales consultant very friendly and very helpful in assisting us to find the right furnitures and also very patient.
HORRIBLE...HORRIBLE CUSTOMER SERVICE. No one there, not even the store manager knows what customer service is or serving the public. Very unprofessional and do not know their own store policy and guidelines. Received many incorrect responses about an Adjustable bed that was purchased from the Gaithersburg location and it stopped working. Have been getting the run around on getting a $2000 bed frame fixed since May 1, 2023. Still until this day, we are sleeping in an upright position because the bed will no longer adjust. I was provided a number where no one answered for over a month. The Store was of no help and the manager Joe Deluccia was very rude and stated " it is out of our control and I don't have to help you." Mind you this is my mother's bed who just passed away 6mths and Joe said he "Cares nothing about that, because there's nothing he can do". Fast forward...Last week I finally get an answer from the warranty department where they give me instructions to send the invoice for the merchandise. I call Ashley Furniture Gaithersburg where the bed was purchased to have them email the warranty dept. I spoke to a lady name Mary, gave her the information and she was going to email the invoice. Today I call Ashley Furniture and get a TOTALLY different story. The email was never submitted and they are saying I have to come in person. All a BIG WASTE OF TIME AND ENERY to still have an Adjustable bed that is not working and where the company was notified almost 2 months ago. Totally unacceptable and I would never give them my service, money or referral again.
Ish Verma, sales consultant, was great showing and explaining the merchandise at the store and we are happy to have purchased a new dining set. Thanks Ish.
every Ashley set I've ever bought has started to decline after 1 year and complete trash after 2 years ( except Darcy set) I will no longer buy Ashley merchandise unless abosolute no other choice.
Mr. Ish .. a very patient and pleasant man and serious in his work, very hardworking and diligent .. he helped us a lot in our purchase and gave us a discount
Ish verma seles content is the best seller
UPDATE: We asked him 3 times if the mattress contains fiberglass and every time he told us that it doesn't contain fiberglass. But when the mattress come we saw on the label that it contains %60 fiberglass. So horrible that he can tell a lie just easily. We're very disappointed. It was a great experience! Everything was high quality. The people were amazing. Especially Dory spent hours with us with his patience and big smile while choosing furnitures. I would definitely recommend this store.
DO NOT BUY FROM ASHLEY i made my purchase in march of 23. SOME of the furniture was delivered. my bedroom set & my coffee table were not ready yet and would not be sent out for 2 weeks or 3 weeks. the coffee table arrives all dented up and the side of table would not close properly. wait another 3 weeks for a replacement. the pieces for my bed frame were the incorrect size. again, had to wait a bit for the correct sizes for my bed frame. as i am inspecting my night stand and dresser, i noticed a couple of small dents on the nightstand. damage on the dresser where do i begin.... well one, my drawers would close all the way. i call the store & let them know, they send out another repair man. the guy they sent out told me to use a little force when closing it. you shouldnt have to use force to close a dresser draw. finally, he tells me the damage on the dresser comes from someone breaking or dropping the dresser. they tried to glue back on the piece that broke off. i already know ashley isnt going to do anything but offer to replace it or send out another repair man. i dont want any more people in my house. these payments are ridiculous for effed up furniture. the quality of the furniture is not very good at all. here we are in mid june & i'm still dealing w/ this. dont buy from ashley
Good experience, got a decent deal.
Me and my wife went to the store to fix an issue with an order, Curtis and front desk lady helped us and took care of it. Then Ish V. Helped us with a new order, great customer service and advice.
Ish Verma, sales consultant was so great. we got a good deal and we willcome back again.
Ish verma sales constant he is a very good person i will come back again.
Thank you very much to Ish Verma, wonderful sales consultant. I had a great purchase of a new sofa and I'm sure I will be very happy with it!
Ish Verma was our sales consultant. He was friendly and very helpful. Excellent experience at the store.
Really appreciate the customer service of Ish the Sales person. My husband and I are very pleased and appreciate all our questions answered.
Ish Verma, Sales Consultant was very helpful and I will return
Ish Verma Sales Consultant was extremely knowledgeable and helped my husband, Josh, and I pick out two couches that checked all the boxes for what we were looking for. His customer service went above and beyond and we are very pleased with the experience and highly recommend!
Ish Verma Sales Consultant is very nice and patient recommend to get him
Ish Verma, Sales consultant Ish was very kind, sweet, and helpful finding what we need.
The Sales Consultant Ish Verma was extremely helpful and took the time to show us around the store, talk about prices and all the options we had. He truly treated us like family and we enjoyed our time spent with him!
Ish verma sales consultant I came with my mom zohra and my my dad and we liked the furniture and with good discount and we will come back again
Ish Verma, sales consultant was very helpful throughout the process! Helping me get the best deal!!!
Ish Verma Sales Consultant Very helpful and knowledgeable. I am very happy with my purchase!
Ish Verma Sales Consultant was very polite, humble, and friendly! He gave us great options to buy couches with sleeper! Definitely recommend everyone to consult with him to purchase any products because of his background and product knowledge!
Dory was awesome! He got me a great deal on a couch and table set and he couldn't have been nicer. This man deserves a raise!
Ish Verma was extremely helpful and knowledgeable on the furniture. He was easy to work with and very helpful.
Please avoid Ashley Furniture at all the cost, they don’t honor their own return policy. Scam!
I felt very deceived. I specifically told them that I didn't want anything with the cheap wood planks. My bed came with them and they put my adjustable base over it. I complained immediately and the only thing they did was give me a $200 refund. If you guys were big on customer service you would have took the bed back so that I could've picked another one. What's the point of having a warranty if that part isn't covered? The adjustable base came with legs which can't be used due to the type of bed. They knew damn well that the legs couldn't be used. I am not in the furniture business so I had no idea. My bed is so high up that it's ridiculous. An extra piece was ordered for my son's bed which I am now stuck with. Ish also ordered the adjustable base that vibrates which was more money. Not one time did I say anything about wanting something that vibrates. They are all about the commission and won't listen to you. The manager Dave did his best but it was out of hand's because the big people refused to do anything. Also the delivery men are very unprofessional. How can you talk about my son's room in your language? When I called them out his response was, a lot of stuff in his room. Mind your business sir. Once this bed is paid off it's being donated. For now on I'll take my business elsewhere.
Wonderful staff. Ms. Cynthia and the manager was awesome
Purchased furniture in Dec 2022. Informed us to call when we were ready for it only for the couch to be sold to someone else or sent back to warehouse no one ever informed us. Finally get the couch weeks later the couch has a stain and the legs are messed up. Been trying to get this issue resolved since December it is now May and my couch still has a stain and messed up legs. every time I reach out to Ashley’s it’s not their problem but their service departments. I try getting it resolved through the service department and it’s not their issue it’s Ashely’s. I am very disappointed in this service and I will never be doing business with them again.
We bought an outdoor furniture set from Ashley Furniture a little over a year ago. We like the set...comfortable and looks great on the deck. Unfortunately we had a raccoon that decided to make a home in the furniture one weekend. He also unfortunately dug into the furniture and ripped up two of the big cushions. We contacted Ashley furniture and asked how to replace two cushions. They said they would find out and contact me back. Two weeks later I was driving by the store and asked to find out what they found. They said they were planning on calling us...When???...I have no idea. So they tell us we can order them and they will contact us when the are in. We paid for them ($150) and left the store. Another two weeks went by and we haven't heard anything. My wife decides to call and find out if they are in. The gentleman tells us that the corporate office said they are not allowed to sell the cushions separately. He said that someone should have contacted us...they didn't!!! Wait, you took our money and said they were ordered, and then never called to tell us they couldn't do that???? That is really poor customer service and even poorer company policy to not sell the cushions. Guess they want me to buy another $1500 patio set...NOT. WE WON'T be shopping at Ashley Furniture ever again!...And I will make it my goal to talk trash about Ashley Furniture anytime furniture comes up in conversation. WOW, bad business!!!
Fraud staff and manager! Beware!!! I bought a sofa and it did not fit in my living room so I called the store immediately to return it with the shipping truck. They took the sofa back (did not put any of my furniture back in the original spot) and did not give me the full refund. They asked me to buy another item of the same value so I told them that I would buy it at another location. They automatically added a sofa set and set it up for delivery. A SOFA SET THAT I NEVER SELECTED! Had to go back and ask them to remove the item, collect half the refund and swore never to set foot in this location again. Please don’t be fooled by the manager’s nice words.
My wife and I came to Ashley home store in Gaithersburg md. Dory greeted us at the door. He asked us if we needed any help and we answered we are just looking. We took interest in a bed room set and Dory was there to help us. Dory made everything a breeze. Also he brought in his manger Joe to help us with pricing. These guys did a beautiful job at helping us. Thanks Ashley's for having these guys on your team.
ISH Verma sales consultant! Thank you for helping us pick great dinning table!
Ish Verma is a consummate professional. He truly understood our furnishing needs, made the appropriate suggestions based on understanding us as people. He is friendly and very approachable. Truly a fabulous shopping experience.
Ish Verma, sales consultant was amazing. He made sure I got exactly what I needed.
Ish Verma sales consultant was very friendly and and helpful. Helped me get a great deal on a beautiful dining table and chairs!
Ish was wonderful, very friendly and took me the exact sofa I wanted. Easy process and payment.
They have a nice selection in the store but that's where the good news stops. My husband and I got an influx of money and we decided to go treat ourselves with a nice new sectional. We were in the store for 30 minutes, walked past the manager twice and sat on 5-7 sofas trying different ones out. The manager sat on his phone the whole time and ignored us (presumably because we don't look like we have money, because another couple in there looked upscale clothing wise, and were getting serviced the whole half hour by another employee). Highly dissapointed in the service here, when I went up and told them what happened I thought he was a regular sales person. When they said he was the manager I left without much explaination because the look on his face told me he didn't care about what I was saying.
Ish Verma gave us a great experience! Got to find the exact things I need for my new apartment!
Ish Verma was extremely informative and helpful throughout the process. I walked in not sure about I wanted and left with a beautiful sofa. I'm appreciative of his customer sercive.
Ish Verna Sale Consultant Sherry and Shawn we had came to Ashley in gaithersburg Maryland. Once we entered the store he introduce himself and started helping us out. We talked to Ish and explained to him what we were looking for. He was very helpful and very nice. We really connected with him. We are very thankful. We walked into the Ashley furniture yesterday in Capital Heights and no one greeted or assisted us at all so we took our business elsewhere. If you ever go to Ashley’s in Gaithersburg ask for Ish you will be in great hands.
Ish Verma sales consultant gave me an excellent experience. I love the prices and he gave me an excellent discount. Best person ever. Always go with him when buying furniture.
Ish Verma was very helpful during our purchase at Ashley. Me and my husband had a wonderful experience.
Ish Verma the Sales consultant. Very helpful and knowledgeable. He helped me buy my sectional couch. Very good looking man too!
Ish Verna Sales consultant Ish was a friendly sales consultant and he gave me good deal
Review Update: A couple months in and this frame is almost in tatters, you couldn't sit on it w/o it making an announcement. This is certainly not a $$$ product. Disappointed. Ish Verma - Sales Consultant Awesome attention to detail from Ish. Very experienced and also got me an amazing price that I couldn't get online. I recommend 10/10!
Good experience, the store has good items. Ish Verma helped us trough the process.
Me and my husband just had the best experience buying our dream bed with Ish Verma who had all the answers for our questions and concerns! Thank you.
Don’t go there.
(Translated by Google) Ish Verma sales consultant He is a love man veri nice Dilma Cruz and Maria Gonzalez (Original) Ish Verma sales consultant He is a love man Veri nice Dilma cruz and Maria Gonzalez
Ish Verma Sales Consultant was very knowledgeable and friendly. His help made my experience positive.
Ish Verma great help
I have to say, I was extremely nervous about ordering from Ashley after reading these reviews. I ordered before seeing all the 1 star reviews and complaints. Thankfully, I had a great experience. Dory was amazing at the store and helped us find everything we needed. He was patient and not pushy at all. We ordered on February 19. Some items were on order and expected on March 13. I received a call a week later on February 26th that our items were already ready for delivery. Everything was delivered this week in perfect condition. The delivery men were awesome and delivered and set everything up carefully. They were patient and placed everything with care and consideration. I haven't had the furniture long enough to review quality yet, but so far so good.
Ish greeted me and was very persistent upon my arrival.
We worked with Dory to purchase a much needed upgrade for our sectional. Dory helped us find just what we were looking! He is patient, helpful and accommodating. We were so pleased to work with him!
Ish Verma was consultant. Excellent service. Quite pleasant and engaging Looking forward to my furniture delivery. Coming back for couch later.
Ish Verma was an excellent sales consultant. He made everything easy to understand. Ish was also not pushy he let us make the decisions. We will be back for sure!
Ish Verma was so knowledgeable and he went above and beyond with his service
Great helpful service from Ish!
My husband and I recently bought a sectional here at a great price for the quality. Ish helped us and made it all very easy and quick!
Wonderful experience with Dory Angel to find a couch for our living room. Ashley Furniture in Gaithersburg has a great selection at a good price point. Highly recommend!
Ish Verma Sales Consultant helped us with our purchase today. He was very attentive and helpful. He was also very patient with us, as we were a bit indecisive with our purchase. Not only did we leave with a great piece of furniture, but he helped us secure an awesome deal. He also showed us photos of his lovely family :) He was awesome!
Ish Verma, sales consultant is the best sales consultant. He worked his very best and did everything he could to fit our needs and achieved our goal of buying a beautiful piece of furniture!
Ish Verma was an amazing help with the purchase of our new furniture . He was very helpful and informative! Thank you Ish
Ish Verma was patient and helpful. He showed me several options that fit what I was looking for. I decided on a modular sofa, thanks to Ish. I will surely shop at Ashley in the future and express my satisfaction to my friends.
Ish Verma is good an excellent man, him know everything about the furniture, así for him.
Ish Verna was great and I purchased bedroom set with discount.
Ish Verma (Sales Consultant), Robin Alan (General Manager) and Candice (Office Manager) - I came to Ashley Furniture for my new apartment and bought living room furniture from them. Mr. Ish, Mr. Robin and Ms.Candice were very helpful and gave me a great discount. I recommend Ashley Furniture to you all family members and friends to come and meet Mr. Ish, Sales Consultant. He will give you a good price. By the way, Ashley Furniture exists in 123 countries in the world and they have more than 1,200 in North America.
Ish Verma was my sales associate and he was incredibly helpful. Wide variety of furniture was available, and he helped me figure out what I needed. Excellent service!
Ish Verma was very helpful while I was selecting a new living room set. He was professional, knowledgeable, and very friendly. I am also in sales and it was refreshing to cut right to the negotiations and expedite the process. I recommend asking for Ish at the Gaithersburg location.
Sales rep, Josue, was very professional and went out of his way to assist us. Very satisfied with the service that we received.
Dory Angel was terrific.
My family and I bought our furniture with Ish Verma! Excellent experience, totally recommend shopping here!
Ish Verna sale consultant was very respectful, knowledgeable and treated me as a sister. I enjoyed my time with me and would like to do business with him again!
Although we had an issue with all of the furniture arriving, it finally showed up and we are enjoying our merchandise from Ashley. The experience was a good one overall. Thank You Ashley for taking care of us and getting the last piece of our sectional couch to us.
Ish verma was so welcoming and friendly, knew just what we needed and we felt well taken care of. Highly recommend! We feel like we got a good deal for our recliner.
I love my salesperson Josue!!!! He is the best at the Gaithersburg location. He takes his time and answers questions without a doubt!
Ish is fantastic! He was able to work quickly to secure our chairs!
Ish Verma, sales consultant, is very helpful and cheerful, which makes my shopping experience pleasant. We will come back again.
Ish Verma was very help with assisting me in selecting my dress. I did not feel pressured like some furniture store sales reps make you feel when shopping. Please go and ask for Ish.
We just had our new mattress and box spring delivered. Couldn't be happier with Ashley and Dory Angel. He was so knowledgeable and patient in the sales process. We will be back and highly recommend!!
NEVER PURCHASE FROM ASHLEY FURNITURE!I made the mistake of purchasing the Maggie sofa with Ashley. The sofa plus delivery and warranty cost me $1020. When delivery day came the delivery guys said it could not fit into my elevator because the package came already assembled and had so much packaging on it. They refused to allow me to take the packing off to fit into my elevator and drove off with my couch. When I contacted the store they said that because an attempt was made to deliver the couch i had to repay another delivery fee and select a different couch. I said ok, i will forgo the Maggie that i loved so much and buy another couch. Big mistake! They tried to charge me $500 additional for a different couch and would not order anything from their website that was within my initial price range. They also told me that i had to select something in the store or i would have to pay the 30% fee for restocking. I searched and searched (2hrs) for something smaller to fit into my elevator anticipating that the packaging will also make it taller but I couldn't find anything in store only online. Unfortunately, they couldn't work with me and I ended up losing $300 for furniture i never got.
Ish Verma, Sales Consultant - Excellent experience at Ashley. Mr. Verma took very good care of us, attended to our needs and requests, and discussed all options with us. Very happy that I was patient and came back to complete the purchase with Mr. Verma.
Ish was very friendly and personable during our visit. He was able to identify my husband’s needs and exceed them with showing all furniture options. Thank you, Ish!
Ish Verma who was my sales consultant was amazing! Will be coming back. I suggest everyone goes to ISH! Smooth and quick.
Ish Verma. Sales consultant. It was a wonderful experience He was very helpful and efficient . I would recommend him to any other person I know.
Ish Verma was the best consultant , we like him a lot good hospitality with respect explained everything to us and he make us buy what we love . Thank you Ish for everything kip the good work. Good bless you
Curtis was very helpful, stayed with us until we found the chairs that worked for us; good price, great service.
Dory Angel was pleasant, helpful and took time to help us find exactly what we were looking for. Excellent!!
Ish Verma sales consultant was incredibly personal and accommodating, I highly recommend his services in the future, thank you.
Great selection!! Dory, my sales consultant, was super helpful and patient with me. Will definitely be back !!
Great service and prices. 🛋 👏🏼 👍🏼
Ish Verma is my sales consultant and gave me a great deal on a very comfortable sofa that I love.
We were looking for a sectional 2 piece with a budget. Dory Angel was able to help us with great knowledge of the in store products and pricing. Very genuine and did not try to sell us on anything we did not want. Attentive to everyone our needs. We will be going back to Ashley for more thanks to Dory.
Curtis was very helpful! He provided me with customer service!
Great quality of furniture and amazing people at work! Look out for Josue to help you out! He is really great!
Dory Angel is amazing! He helped me pick out a much needed selection of options of couches to get my mom to come back and look at! Definately come visit this store then buy online and definately ask for Dory! When I come back to purchase I will only work with him!
Good customer service
Ish Verma was so helpful in choosing a sofa for our new house. He also helped us to get a great discount for the sofa. Thank you very much Ish!
Ashley Furniture HomeStore is an American furniture store chain that sells Ashley Furniture products. the chain comprises over 2000 locations worldwide.[1][2] The chain has both corporate and independently licensed and operated furniture stores.
My experience at the Ashley Gaithersburg store was excellent. Not only was Ish Verma incredibly patient and receptive in his assistance with my search for the most suitable sofa for my needs, but the entire team ensured a completely efficient and productive experience. I am eagerly awaiting for my purchase to arrive and am anticipating additional interactions with this group in purchasing more furniture in the future. Thanks, Ashley Gaithersburg!
ISH VERMA did an excellent job on providing promising discounts on our furniture chosen irrespective of the brand. Definitely recommended!!! He is an great asset to Ashley Furniture!!!
Ish Verma as always was very helpful.. professional.. courteous and very knowledgeable of product and services. He's the person that we seek out when we visit Ashley. We will definitely be back to do business with Ish.
Sir.Ish Verma was very helpful and profesional.
Ish Verma Sales Consultant was able to give us great prices and offered many insights and information for us. A great sales consultant!!!
Ish Verma is a very good sales consultant and helped me get my couch with very good deals!
My consultant name was Ish Verma. Ish was very helpful by the moment I walked through the door. He was very professional. He briefly showed me where things were around the store as he was taking care of other customers. He made sure to check on me from time to time to make sure that I was finding what I was looking for. He sat down with me and discussed the different financing options that were available to me and I was able to select the one that suited my budget. I am very happy with my purchase. I will definitely recommend Ish for your purchasing need the next time you are at the Gaithersburg store.
Ish Verma, Sales Consultant, is a great sales man. He helped us to get the best furniture with a good deal for our new apartment. He was very patient to show us around until we made a decision. I am very satisfied with the furniture we got from Ashley today, and thank you Mr. Ish.
ISH VERMA SALES CONSULTANT. THEY WERE SO NICE STAFF AND MORE PROFESSIONAL. I APPRECIATE THEIR TIME AND HELP WITH GENERAL MANAGER ROHIN ALAM.
We came to Ashley's looking for a bed set and we were greeted by AWESOME customer service by Ish. He showed us so many options and was able to work with us and our budget! We also were assisted by the general manager Rohin and he was was helpul with picking the right colors and awnswered outlr questions without hesistation. Will come here for other furnitures.
Ish Verma is very good salesman and efficient. We are very happy with his attention. Thank you!
I ordered this one they send me wrong one also defective and charge me $200 dollars more I am calling in the store number no one answered the phone please friends don’t buy anything things from them .
Ish Verma sales consultant was very helpful and got us the best deals possible!
Ish Verma was fantastic to work with! So helpful. He helped us select the perfect furniture for our space and was professional and friendly. Thanks so much!
Ish Verma Sales Consultant, was helpful and attentive. He gave excellent service and waiting for me for a few visits to make a decision. Great product. Great customer service from all staff at store as well.
Ish Verma & Cory were sales consultant at Ashley store’s Gaithersburg and they were kind off to give us very good deal and even manager was kind enough to buy the item. I will recommend visit the store.
Generally do not like furniture shopping, but had good experience at Ashley Home Furniture in Gaithersburg thanks to Ish Verma. Genuine nice guy who was easy to work with. Very knowledgeable. Will work with you on price. Very little haggling. Made experience much better than expected. Ask for Ish. You will be glad you did.
Ish Verma is amazing - he is the best sales consultant. Make sure you ask for him. Very kind, honest and helpful.
We visited the Ashley Showroom in Gaithersburg and the experience was amazing , specially with Ish Verma who greeted us right away and assisted us with finding a new dining set for our home. He is very professional , knowledgeable and patiently walked us through all our options. Thank you Ish for your help in finding us the perfect piece . The service was outstanding!
Ish Verma was a wonderful sales consultant. He gave us a great deal on our table set. I always love shopping at Ashleys....great quality.
Exceptional customer service and incredibly reasonable. Definitely happy with our purchase and we will most definitely come back.we appreciated Ish Verma the Sales Consultant.
Dory Angel and Ish Verma helped me to buy the right sofa and gave a very good deal.
Dory Angel and Ish Verma helped me to buy a sofa and gave us a good deal.
ISH VERMA sales consultant was very helpful in purchasing our furniture!! Very positive and informative on our purchase!!
Ish was the best consultant helping me find my dream couch. Go see him at Ashley.
Ish Verma was awesome! I was very surprised with the pleasant yet caring person who helped me. I will not hesitate to return when looking for furniture.
Ish Verma helped me find a mattress that I needed and was able to get me a price within my budget without having to give up on the mattress that I wanted.
Great customer service.ISH is very helpful
I just bought my kids some furniture from Ashley Gaithersburg and my sales person was Ish Verma he was amazing. Thank you, Ish!.
Ish Verma gave the most excellent service to me!!! I am blessed with a fatherly figure who gave me the great advice to buy the right furniture for myself!!! It is my first furniture buying experience and it was worth coming to Ashley because of Ish!!! I will return to Ashley furniture 10000 times because of the customer service experience which I had here!!! Thanks everyone- Amit
Ish Verma was extremely helpful in making us reach a decision about a couch that fits our needs.
It was very nice visiting the gaithersburg store, we meet with Mr. Ish Verma who showed us around. We were looking for living room furniture and showed us some awesome piece of magical sofa's. He was very nice and understood are requirements by listening to them carefully.
Is Verma was so helpful and kind as we looked for our new couch. We ended up finding the perfect piece thanks to him!
Ish Verma , sales consultant, was absolutely fabulous today! So helpful and kind. No pressure sales. We are so happy with our couch!!
ISH Vermas Sales Consultant helped us choose because we didn’t know what we wanted. He was also very nice. :)
ISH VERMA SALES CONSULTANT. Excellent clientele handling with evidenced based advice on product.
Ish Verma sales consultant was great
Dining tables are great. I bought one for myself. Loved it
Ish Verma was very helpful in my search for the perfect furniture for my home. He understood exactly what I was looking for and worked to get me the best deal. He saved me thousands on my furniture purchase. I would recommend him to anyone who needs new furniture.
Great experience!!
Great service from Ish Verma. He pulled out all the stops to help us compare beds this weekend. Happy with our selection.
We’re so thankful for Ish Verma - sales consultant. He’s very helpful in asking us what we were looking for and follow up on good prices
Ish Verma really good customer service it helped me a lot and and he is really kind.
Ish Verma is an excellent service person. Nice and friendly.
Ish Verma did good job showing features and warranty.
Ish verma sales consultant and Curtis we got the excellent job. Explain and answer our questions patiently. I recommend their service to my friends and help for however needs their services
We looked online to find what we wanted before going into the store, Ish Verma was very helpful, was able to help us order it very quickly, and with a discount!
Buyer beware on items that are not in-stock. The sales guy will not tell you if the items are on back order unless you ask. I SPECIFICALLY ASKED IF ALL MY ITEMS WILL BE DELIVERED ON THE DAY REQUESTED. I WAS told YES.. however on delivery day only the sofa was delivered.. Then called the store and my Ottoman and entertainment unit was not on stock! Just be honest and upfront on delivery times!
Don't never order from them, they take your money and if you get a protection plan and they have a defect in there furniture they do not help you. the supervisor raham was very unprofessional, I had to call customer service to get help because my table set had a defect and my chair broke, I been dealing with this since September and I spent almost $4000 buying from them. please save your time and money and go yo bobs furniture
Ish verme sales consultant he got me good de discounts
Very excellent service would recommend if looking for dresses exceed our expectations
I had to wait weeks to get my purchase ( The expectation was set so I understood) However I was told about an delivery+Set up fee but when it was delivered it was not set up due to something they said was signed but verbally they said something completely different and no solutions/offers were made .
Ish Verma was super helpful! We bought a couch and a dresser with his help.
Ish Verma is a wonderful assistant! Thanks!!!
ISH VERMA SALES CONSULTANT He is the best sales consultant. He gives very good discounts and very good choices for furniture and very sweet.
Highly recommend asking for Ish Verma. Professional and attentive. No pressure sales and honest.
Ish Verma was amazing. Knowledgeable, animated, and fun to work with! So glad we were able to find what we wanted with his help!
Great service and help finding the right furniture set for us! Ish was really nice and helpful.
Ish Verma was very informative and helped us throughout our time in the store. He explained and gave us all the information thoroughly. I would recommend him to my friends
Ish was my sales consultant and he was absolutely wonderful! He was very helpful, efficient, and gave us a great deal. I will definitely come back to shop here with Ish!
(Translated by Google) And nice (Original) Si nice
Ish Verma is a good sales consultant in Ashley . I got a discount recently. Better to contact him
Ish Verma, sales consultant, was very helpful in our purchase.
Poor quality
Great showroom!!! Sales staff is friendly and knowledgeable!!!
I came in browsing after checking many different places, Mr.Ish’s customer service was amazing, he showed me many many different options which means a lot considering I’m indecisive. The store itself was well decorated and kept nicely . I will be coming back for other stuff I need.
Had a great experience with Ish Verma sales consultant! My mom found a beautiful dresser at a great price and he got us a great discount! Will shop here again!
Ish is ver helpful person . He has the passion with his customer.
Lot of attention once you step into the store. Constantly asking if you are going to buy if you do not tell or say just looking the sales person disappears and may or may not come back.
ISH VERMA VERY EXCELLENT IN HIS WORK AND WE WILL COME BACK AGAIN AND RECOMMEND MY FRIENDS AND FAMILY MEMBERS.
Design flow bench! This bench has broken only because of two medium people sitting on that! Breaking the bench was not the worst part. The worst part was their manager’s response and manner after I talked to her! Se never said sorry or apologize!!!! She only said you didn't buy a guarantee, so I cant help you. I request her to send someone to repair on my cost, so they took my info and never received any call from their side!!!! Their customer service was more awful than their bench!! I WAS The VIP CUSTOMER OF ASHLEY WHO DECIDED “ NEVER EVER” BUY THEM ANY THING AGAIN!!! Good luck Ashley!
Ish Verma Sales Consultant is a good man who really takes care of his customers.
ISH VERMA sales consultant. I was so happy for his services.
It was a wonderful experience visiting Ashly… especially the sales person Ish Verma who accompanied us and explained well about the furnitures and details on it and provided good deals.. happily we bought our furniture
Not worth the frustration. First staff was super helpful because they wanted to make sale. We were told our furniture was in wearhouse and ready to deliver ( that’s the only reason we bought it )- two weeks later no furniture. No call just cancelled delivery, twice. Corporate and store keep blaming each other . One of the store salesman simply laughed at us. We will not be doing business there again. Still waiting for my furniture.
All there samples in their showing room were nice, but the things delivered to my house are ugly, I know there were some different between them but just couldn’t tell what is the difference
I purchased a queen-size memory foam mattress from Ashley in Gaithersburg Maryland, it was the worst purchase I ever made. What they do is put a soft comforter on the mattress so that when you lay on it you think that you are laying on a soft mattress but the mattress is harder than an rock, when I called to complain about how hard the mattress was that I paid $900 for they said sorry but we can not refund you your money back, so now I'm out of $900 and mattress
I was looking for a dresser and came out with a dresser, nightstand, mirror, shelf/desk, and bed frame! I had outstanding service with Ish Verma he gave me discount’s on everything. I would definitely recommend coming here for furniture because they had low prices and many beautiful pieces! also the manager was lovely and helpful and she was also bilingual.
WORST WORST WORST STORE AND EMPLOYEES AND CUSTOMER SERVICE!!! WISH THERE WAS - ZERO STARS!! We ordered furniture last year, and we either didnt receive them for months, or received defective parts, and the delivery people destroyed our dry wall during delivery and committed a fraud by stating to customer service that we signed a waiver contract acknowledging the damage. We made multiple attempts to call customer service and corporate and everyone we spoke to were lying, acting naive or RUDE!!! We received different size cushions for our couch and everytime we called the store we were given stupid excuses like the couch fell of the delivery truck, because of covid the manufacturer made a mistake in measurements etc. We stopped by the store 5 times to resolve this issue and suddenly one day the front desk lady found the cushion in the warehouse and says (it was ordered for another client, but she is out of country, so u can have hers), the same cushion, color and measurement as ours?!!!! Seems odd!! We received a defective coffee table and kept calling the store for replacement. It took them 7 months to ship parts at home, and now everytime I call the store to schedule a technician to come change the defective parts, the store hangs up on me. I can go on and on and on.. the most rude, worst store ever!
We visited Ashley Homestore today and we were attended by Ish Verna, Sales consultant. It was a great experience and Ish was very professional and went out of his way to get us great deals.
I enjoy my visit with Ashley Furniture in Gaithersburgg Md. Ish Verma was and excellent sale person.
Ish Verma sales Consultant He is very gentle and excellent customer service. I recommend him for his good work. Also, the store manager (Rohin Alam ) is very nice and care . Excellent customer services as well. I recommend him for his good work. Thank your very much . Vincent A.
We enjoyed our time with Ish Verma. He helped us all the way pitching our new hutch.
My experience at ashley gaithersburg was exceptional due to the professional services provided by Ish. He explained everything about the furniture quality and material used. I will come again to Ish only and recommend him to my friends and family as well.
James was friendly and helpful. Spent time looking up items I was interested in. Deducted 1star because items that showed online as in stock weren't actually in stock at this particular store.
Ish Verma is great! He was very helpful and made the whole process easy! Next time I’ll be sure to come to him!
Worst Customer Service. I've been a customer for a long time. I had placed an order for a bed. After a two weeks they shopped broken bed . I called too many times and spoke with several Employees & even a Supervisor. They gave me different reasoning. to change the bed finally they say some one will come and fixed the bed , They try find the bed in my bed room for new bed try to find by glue (wood concter) IT NEVER HAPPENED!!! I WILL NEVER BUY FROM THIS STORE AGAIN. DO not buy any thing , they don't know at all Customer Service.
WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I have called this store on multiple occasions to try to resolve an issue and have never received a call back, because they shipping broken dining table it's not worth it. Go where you are valued.
DON'T BUY, IT'S A NIGHT MARE! We bought a full set couch hoping the quality would be the same as the one they showed us on the display. But it turns out to be a night mare, it was made poorly, the couch sank very quickly and started to make sound when we sit on it. We approached the store to give us a solution but they hardly addres the issue.
I paid for a couch that was supposed to be delivered in 1 WEEK was delievred 3 WEEKS later and guess what delivery service just left without notice and they have not even been waiting for long it was 8 mins by the time we were looking for them. Cherry on top they even left without calling or saying they would leave AND no1 from the delivery team wAs answering the phone. Ashley was not helpful. This is ridiculous. Horrible Costumer service.
This was a pleasant experience. Ish Verma was awesome and made magic happen for my Mom. She's happy, I'm happy and Ish is happy.
First time shopping at Ashley's. My sales rep was Daiquan Rollins. He was very polite and not pushy at all. When I was ready to talk, he was very acceptable. I did make a purchase. Can't wait to receive it.
the worst store ever in my life. I don't believe this kind of customer service in USA still open door.
Awesome job, hands up for Ish Verma sales consultant, who did a great job and greed right away when he showed up in the room. The service and attention was given in A+, very good service!
Ish was our consultant and he treated as as royalty! Great guy, great services, excellent prices!
Ish Verma was very helpful and showed the highest level of professionalism. He very quickly helped my find a great new couch and dining room set. Thanks for the great work!
I really don't write bad reviews and always provide the benefit of doubt but my experience has been pretty bad. My wife and I purchased a dining set on May 8th, and it was delivered last week (06/22), with a wrong item. After calling the store and explaining, the lady at the reception told me its going to be another 8-10 weeks for it to arrive. Later, my wife called the store and the same lady rudely explained to my wife that this was a customer fault because we signed on what the sales rep told us. Apparently the sales rep entered the wrong order, and WE were supposed catch it and instead she claims we signed and agreed to get this wrong item delivered? This is beyond bad customer service. Moreover, no one intimated us that our items were available in the store, to be delivered. I just happened to call the store on 06/17 just to see where things are, that's when I was told "Oh, didn't anyone call you?" NO. Trying to put the blame on an unsuspecting customer is absolute horrible after sales service. And I can't even begin to talk about the sales rep Ish, who spoke only to me, mostly ignored my wife and kept on hovering around us until we made the purchase. And after we finally did make the purchase, he forced us to write a 'good' review right then and there. That's not how reviews are done my dude. We felt pressured. Also, no calls or emails from the manager Rohin after being promised someone would get back to us to address this wrong shipment. The front desk staff just straightaway says the manager is not available. And be ready to drive all the way to the store to get your questions and issues sorted out. They do not bother answering anything on the phone. Just avoid this store and save yourself a headache.
We ordered 2 leather sofas in September we were supposed to get them in December. The delivery was postponed several times without any notice. We found out when we called in January. At last they were delivered but the deliveryman damaged one sofa with a knife while removing the package. Fortunately my husband was there otherwise he would have hidden the damage as it was under the sofa. Instead of admitting it he lied saying it happened in the warehouse and someone will come to fix it. I called a manager and he confirmed not to take the sofas if one was damaged. So we didn’t take them and we decided to cancel the order. First time and last time with this company!
This is my first time posting a review ever simply because this is the WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I have called this store on multiple occasions to try to resolve an issue and have never received a call back. The store manager should be ASHAMED. They are quick to help you purchase an item but absolutely terrible customer service with following up or resolving any issues. At this point I'm frustrated with myself I even purchased something from this store. Please save yourself the heartache... it's not worth it. Go where you are valued.
Ish Verma is great, he got me at Hello, I walked out 😊 Rohin Alam mgr was great too
Ish Verma, sales consultant, was very nice and friendly. Gave us all information we want to know. Rohin Alam, store manager, and Merari, front office exe., gave us good discount and process was very clean and fast.
Amazing place! We were served by Ish Verma! He was super helpful and provided us with great deals! Maria, the Sales Manager and Yaleasha assisted us with finalizing our deal and ensured our furniture arrived on time.
Today Ish Verma, Sales Consultant, provided me with patient and excelletn service while I shopped for furniture. He walked with me and talked me through each purchase and was thorough in providing details and special details about each piece. I greatly appreciate his expertise and professionalism. Wonderful service!
Ish Verma, sales consultant was extremely helpful! He was very helpful and attentive. He was polite to my children… one of which is very rambunctious! If you go to this store, look for Ish. He will not let you down. His manager Rohin, and the office finance woman Yaleasha were helpfulas well.
Ish Vera and Chris who is the VP that also assisted us were super helpful. We love the mattress!
Ish verma , the sales consultant and Maria sales manager were both very attentive. Ish made sure I was making the right decision with the bed mattress I wanted to purchase. He showed me all the features and Maria made all of this affordable for us. 10/10 experience.
Good sales person really helped and I’m happy with my purchases.
Ish Verma, sales consultant is an amazing help when wanting to buy whatever you want for your home. I will definitely come again. Rohin the store manager is also very nice on helping us.
Ashley home is great especially Ish, Rohingya and Merari the attendants were awesome and am grateful for all the help every one gave me. You guys rock!!!
ISH VERMA is very good consultant and very good customer service.
Ish Verma is an excellent sales person. He is very patient. He took the time to find what I was looking for...and I found it!!! I was very pleased 😀 😄
Ish Verma sales consultant was a wonderful and helpful to my visit in store. I got a nice choices living room set and bedrooms sets, I’m highly recommend him to friends and family.
We worked with Ish Verma and were very happy with his expertise and patience in helping us find bedroom and dining room furniture. Ish was very professional and knowledgable in his services. I will be definitely be coming back to work with him and will refer him to anyone I know looking for furniture. I highly recommend working with him if you go to the Gaithersburg location. Thank you also to Yalesha and Dai for helping with delivery and payment.
Ish Verma, sales consultant, did a FANTASTIC job with helping us choose an office table. He reviewed everything in detail and spent time explaining everything.
Promised to deliver my furniture in 3 months of time and Ashley keep postponing the delivery date every month, such a waste of time to keep following up every week
Cory, thank you so much for taking the time out to assist my mom and I. Your customer service was amazing. You are definitely great at what you do. This was such a genuine experience. Thank you for going above and beyond.
Ish Verma was very helpful. Will definitely come back and see him.
Never again would have paid all costs and bought something else go to bobs
Great device with Ish and great selection
Had a great experience at the Gaithersburg Ashley location. Ish Verma was super kind and helpful. So friendly! Gave us great advice and also just let us take our time and decide what fit best for our home. Helped us get a great deal too. Hope to come back for more and get his help again!
Ish Verma, Sales Consultant was very helpful. Thanks
Ish sales consultant and merari front office executive was awesome!!!
Ish Verma our sales consultant was very helpful and informative a d took his time with showing us and helping us in getting a great deal and approval.
Ish Verma -sales consultant was extremely friendly and helpful in getting us the right furniture for our home. Rohin Alam - Store manager we greatly helpful in working out a great deal on our purchases.
Fantastic service! Ish Verma was assisting us for hours going over different options. He made us feel like family and went above and beyond to help us find the perfect furniture. Rohin Alem was the store manager and he really helped us get even more discounts then we thought. I highly recommend you check out this store.
Ish sales consultannt good helped me buying a mattress and power Base and l am very happy.
Ish Verma (sales) and Rohin Alam (manager) did a very good job in taking care of me. Merari (front office) made sure my financing was taken care of. Good job not very pushy, but very helpful. Thank you
Ish verma really helped and provided a lot of options and gave a great deal
Worst Customer Service. I've been a customer for a long time. I had placed an order for a bed frame part. I was told initially that it would take 8-10 weeks. I called too many times and spoke with several Employees & even a Supervisor. They gave me different reasoning. Some said they couldn't see my order, some gave me different dates. Well, it took almost 8 MONTHS. To add fuel to my frustration, they had me pick up the item rather than shipping it to my address. I PAID for the shipping, the Employee said that she will have the Supervisor call me about getting reimbursed for the shipping fee in 15 minutes. IT NEVER HAPPENED!!! I WILL NEVER BUY FROM THIS STORE AGAIN.
Great help and knowledge from Ish Verma. Superb customer service!!!!👍
Excellent seller, very friendly and professional. I recommend!
I got the best service from Ish Verma. His presentation and professionalism was impeccable. He was very knowledgeable and helpful in meeting our needs. I encourage anyone to ask for him when at this location.
Sales Consultant Ish Verma was wonderful and helped entertain our toddler as we shopped :)
Ish was great. He greeted me as soon as I entered the store. He helped me in getting the mattress at an affordable price. Thank you Ish!
Ish Verma is very helpful and friendly. We got everything we need at a very good deal. I'll definely come back. Highly recommended.
Ish Verma was very helpful and friendly! Highly recommend this store!
My partner and I have traveled to many locations looking for the perfect furniture. Ish greeted us at the door and gave great customer service and product knowledge on multiple options. We continued to look elsewhere and found the exact same couch Ish spoke highly of however we decided to drive back to Ish to purchase. This says a lot about his attentiveness and how personal he was. If you visit this location, ask for Ish. You won’t regret it.
Ish Verma sales consultant He was very professional and caring. We went to buy a dresser for my sister and he kindly showed us all the options. It took us some time to make our selection but he was very patient with us.
Ish Verma is a very helpful sales consultant and got us a couch at a great price.
Ish Verla was super helpful, we appreciate him. Thank you for helping us to get our lives it today.
HORRIBLE. Ordered my furniture April of 2021 and told I would have it by first week of June 2021, then told July, then told August, then September, then finally delivered November 16th. In the middle of all of those promises, I was told several times they were waiting for one more piece to come in, that piece would arrive but then they would have sold my other pieces by then and so on. Managers include Justin and Raheem, but there were others. DOESN'T STOP THERE: The sofa set came with broken LED cup holder lights. Total run around getting that fixed. BUT WORSE, on November 16 they damaged my wall upon delivery, still getting the run around, and the installers didn't connect the adjustable base wires, still getting the run around on that as well. I was also told I would receive three separate statement credits for my nightmare, never happened. DO NOT EVER SHOP HERE. NOT EVER
My husband and I can in about a week ago to buy a bedroom suit. We were greeting By Ish he spoke directly to my husband and pretty much ignored me. Which I thought was very disrespectful. He did come in and check on us a few times again only acknowledging my husband and not really me. It was only when my husband explained to Him that he wasn't selling this bedroom suit to him but to me that he finally acknowledged me. He did get us a good deal which was the only reason we proceeded. After ever thing was said and done which both my husband and I did not like was. Ish wanted my husband to write a review right there in front of him for Google and to take a picture of it. This made us both very uncomfortable and we found it to be very unprofessional. Honestly at this point I do not think we will return to this specific Ashley because of the staff. I hope our delivery goes well.
ish verma sales consultant good sale！rohin store mananger and merara frond office execudive
Purchase from anywhere else than this location. I ordered a replacement side panel, a straight wood piece, for a bed set I previously purchased as this location. It has been nearly three months and every time I am able to get a hold of someone, they say the same thing "we placed the order with the manufacturer but it hasn't shipped yet" with no additional information. Zero information and zero help from this place. If you call, you'll have to let it ring up to 20 times. When you ask to speak to a manager, he is always "assisting a customer at the moment". They'll ask if you want a call back, but they will never call you. You have to physically go into the store to talk to the manager face-to-face just to be told they have no idea what is happening with the manufacturer or where anything is. This is a franchise run by Regency furniture.
Mr. Ish Verma’s professional and knowledgeable. We found the sectional sofa that we love. Merari and store manager Rohin helped us, and we will come back to buy more furniture.
Ish was our sales consultant and very professional!
Had a pleasant experience working with Ish Verma sales consultant to purchase some bedroom furniture.
Ish Verma, Rohin Alam, and Merari we're all very helpful if finding a couch for me.
Ish Verma the sales consultant was very knowledgeable and polite. He helped a lot. And the store manager was great. Very professionals and amazing customer service. Wonderful service.
Ish Verma is so sweet, helpful and enjoyed shopping at Ashley through him
Ish Verma, James Puhnaty, and Rohin Alam were very helpful and worked with me to get the furniture that I preferred for my home. The credit process was fast and I was in and out within minutes. I’ll recommend this store anytime. Cheers to the team! Update, 4/11/2022: it’s been over 2 months since I posted the above and I have YET to receive my furniture. I called and was told it would be an additional month before my furniture arrives…and if this answer wasn’t satisfactory, I should speak with the manager…
Ish Verma was very helpful in assisting my wife and I in finding a couch for our new apartment. Recommend this store and staff to others.
Ish Verma Sales Consultant was helpful and Merari front office Executive was good too andRohin was cooperative.
Update in 2024: they sold me an extra couch cushion for my sofa-chase that was back-ordered. it was never delivered to me. I complained via the proper channles but never received resolution. Waste of $90. Do not let them talk you into extras.
Great experience at Ashley. Ish has been great. Merari and Rohin worked with us and made the transaction smooth.
Mr. Ish Verma was very helpful in helping me choosing my new bed and mattress!
(Translated by Google) Trendy furniture at affordable prices (Original) Meubles tendance a des prix abordables
Over priced
Ish Verma is an amazing sales person. He is knowledgeable about the product and gives great advise. Rohim Alam the store manager also have great customer service. Loved working with the team.
Ish Verma was our consultant and he was very helpful in our decision to buy a sofa set that would be delivered to our home as soon as possible.
Ish Verma sales consultant was very helpful and Merari front office executive and Robin Alam both were also helpful when we were there and bought some household items. Will definitely visit again .
Ish Verma was extremely helpful in helping us pick out our sofa, bed frame and night stands. He showed us multiple options that were in stock and was very patient with us as we made our decision. Merari, the front office executive was very kind and helpful in our checkout process and the store manager Rohin gave us a great discount! Thank you for everything!
Ish Verma Ish was extremely friendly! He helped us out by walking us through the showroom and getting us a great price on the furniture we bought. It was such a pleasant experience and we will definitely come back to him when we need more furniture.
Ish,the sales consultant and Rohim the manager were both very knowledgeable, patient and pleasant to work with. This was my 1st time shopping here and I would return
Had a great purchasing experience at this location. Ish Verma was an incredibly helpful sales consultant, helping us pick out a great bed and table set for a great deal. Justin helped us further with pricing and Merari helped us quickly check out and have everything finalized. Overall, more than happy with my experience!
Ish Verma sales consultant good person got me good discount.thank
Had a very good experience today with Ish who helped me out,the store Manager Rohin Alam , and front desk secretary Yaleasha . They were very friendly and business with them was smooth.
Ish was very friendly and helpful. He took a bad experience from another location and turned it around. Happy customer here :)
I had the privilege of working with Mr. Ish Verma. It was a pleasure meeting him. He made my experience worthwhile. From the time I walked in to the store until we finalize my purchase he assisted me with all of my needs. He was friendly and very patient. Also, India, Front Desk Executive and Justin the Sales Manger were very helpful as well. I will come back for more purchase in the near future. Thank you! Ketem Embaie
I love the experience yesterday we were there and the sales man name iish treat us so well he explained everything very politely we are very much satisfied with him
Great store, wonderful staff, excellent customer service and I HIGHLY RECOMMEND them for your furniture purchases
Ish Verma, sales consultant, was great to work with and we are excited for the new pieces to arrive.
Ish Verma was a great sales consultant. I had a great experience
Great experience working with Ish Verma, Justin, and Yaleasha.
Thanks to Dai, a wonderful salesman that made our showing experience smooth and pleasant. He’s knowledgeable, efficient and very pleasant to work with. also thanks to India who was very helpful in us getting us through the paperwork.
Ish vernal sales consultant,He is super nice,super easy to talk to definitely go to him!!
Ish Verma Miss representation please be aware of the after sale service. This representative sold by misleading information about the protection plan which I am facing issue with the furniture since months now and no one from service department nor from Ashley store taking responsibility of it. avoid buying from this store.
Wonderful!!!! Loved it!! Ish was great - helped us so much!!! India, front office executive, was amazing as well, and so was Candice, our front office manager. I will definitely be back for more! Came back in July and Ish was wonderful again! 5 stars!!!
We Went back with the Intention of changing to A different Design, of the Sectional Living room set we Purchased about a couple of weeks Ago, and our Sales consultant ISH VERMA was very Helpful like before, went out of his way to assist us with the alternate design we Selected, and finally after we decided, He took both myself and My Wife to consult the Store Manager Mr. Rohin Alam as there was a considerable Price Difference, He Was Very Accommodating and wrote up a new Invoice With all the Previous Discounts, on top of already Discounted Price. without any Hesitation I will Recommend both Mr Verma And Mr Alam at this Location if any one is Planning to Purchase Furniture.
I’d love to give commendations to the store and its representatives namely Ish Verma, Rohin Alam provided great customer service and discount as we browsed through the store Products.
Awesome staff- Ish, Yaleasha, and Rohinalam! Thanks for an excellent service!
We just bought a couch here and everyone was so helpful. Ish helped us find the items that were in stock and allowed us to shop on our own while checking I. Periodically. Justin the sales manager helped us get an amazing deal and Rohin and Jaleasha were wonderful also!
Ish Robin yaleasha are good help
Ish Verma is an Excellent salesman He did his Job to the fullest
Great customer service from Mr. Ish Verma sale consultant.
Ish verma gave me good service today!
It was a pleasure doing business with Ashley and in particular withMr. Ish Verma, Sales Consultant. He is customer leaning, great listening skill: a very pleasant personality to interact with. Very cordial and easy going and nice to converse with. Mr. Rohin, Store Manager, has been an absolute pleasure to do business with. He understands the requirements of customers, as he has understood of our needs and extended his assistance to finalize the transaction seamlessly. Most certainly, we will re-visit this business.
Ish Velma Sales Consalant who was very helpful and extremely knowledgeable and courteous about the business. Candice and Rohin the store Manager were equally as pleasant and Rohin was awesome in giving my husband a Miltary discount. We will refer others to this location because of the awesome service we received!. Thank you
Ish Verma Sales consultant good person!
Ish Verma sales consultant was great - helped us pick out just what we wanted- now we wait 8-12 weeks- hopefully it will come and I can info about product
Wonderful experience! Ish was very helpful and thorough.
Lovely and well experienced sales consultants- Mr. Ish. Also Rohingya, the store manager was magnificent 🙏🏿
This is a horrible store with horrible customer service. I purchased an 8-piece living furniture set on August 8, 2021. I am now being told it will not be available until January 28, 2022....a 174 day waiting period. DO NOT BUY FROM THIS STORE.
Ish Verma and Rohim were enormously helpful in getting us the couch we wanted at an affordable price. India is also an asset to the team!
Ish verna he is sales consultant with a lot of experience, knowledge , and good customer service. And Robin Alam stores manger is extremely good at his work and good discount and we will come back again.
Ish Verma is very professional and helped us with all of our needs. Justin the manager is also very courteous.
Ish Verma Sales Consultant excellent service and he was awesome
Good service by the sales consultant Ish Verma.
I was attended by Ish Verma sales consulant and he was excellent. Loved the service I recieved. Would come again.
Ish helped us a lot to select our perfect dinning table! Thank yoh Ashley homestore!
Ish Sales Consultant Merari and Justin really helped when I came to purchase items today. They were extremely helpful, patient and helped me choose the best items for our new home.
As a Hispanic female and have been a loyal customer for many years. I love the quality of the furniture. However I was treat very poorly by 3 African Americans women who process payments. These individuals never responded to any of my phone calls. This made me have to go in person. After arriving to the store these women were extremely rude to me! These women were screaming at me when I asked them about my furniture that I never received and ordered over 2 months ago. This is unacceptable since I had already paid Ashley’s Furniture $3,465 for the ítems.
The worst people to deliver and the delivery date is messed up for now the shorter delivery time is more than three months and also the selling person is where am I got it heLie Eli me me a lot
Ish, Yaleasha, and Justin at the Gaithersburg location really helped with selecting our furniture and with great price and quality of the furnitures as well. Thank you all very much.
Ish, Candice, and Justin were very helpful and accommodating. Great service and an excellent selection here. We walked out of the store very happy with our experience and our purchase.
The worst Experience ever pay very close attention to your invoice they are full of gimmicks and if you are not careful they will rip you off. They are professional scammers and when you want to talk to a manager no one to be found. If you talk to 3 different people you get 3 different prices. They pretend as if they were giving us a discount for Labor Day but what they did was quote us a price with all the stuff you need included and then when it’s time to pay they secretly remove stuff and quote you a “discount” price which is not really a discount they just secretly took stuff offf. this store in Gaithersburg is by far the worse and I have been shopping Ashley for more than 10 years
Ish, Justin and India were great! Friendly and very knowledgeable.
Ish was very friendly and helpful. Him and Merari were wonderful to us. Thanks guys
The staff were not knowledgeable about the products at all. Not helpful
Ish, Merare and Rohan were excellent!
I have purchased several furniture pieces from this store and have been very pleased with each purchase. On my latest experience, I was assisted by Ish the salesperson. He was very helpful and offered me a great deal. Overall the staff Ish, Candice, India and Rohin made the offered great customer service.
Ish was great! Merari and Rohin were very helpful as well.
Ish Merari Rohin was a great salesman
I went shopping for sofas and my salesman was Ish and Merari at Ashely Furnace and had a wonderful experience! They were helpful and knowledgeable on everything!! I am very happy 😊. And the manager Rohin was also extremely helpful and friendly. Great staff! Great furniture !!
Ish was great and was very knowledgeable about what he was selling. Helped us all the way to the end. Manager Rohin was there when needed and Merani, Candice…. GREAT TEAM!!!
very poor service.
Ish, is simply awesome Meraki and Rohin manager were equally good. Excellent customer care service.
James was an excellent salesperson, he was very knowledgeable and extremely nice when I was working with him. I will definitely be recommending my family and friends to him whenever they need some furniture
ISH Is Good and show the sofá India Is very Good and candice justin Is very Good and make Great jod
Ish, India, Rohhin and Yalesha were all very helpful and professional, the store is clean and I will recommend store to all my friends and family. They treat me with respect and gave me a good discount.
I appreciated the courtesy the salesman extended and the comfortable pricing. I will refer Ashley home store to others.
Exceptional service. Excellent discounts and very friendly staff. Five star experience.
The team (Ish, Yeleasha, Merari, Justin, Rohin) at Ashley’s was incredible. Ish is a great sales man, his service and expertise was exceptional. He was very informative, and took extra time to assist with our purchase. He made our experience a memorable one. Thanks to you all for the wonderful experience.
Ish was our sales person. He was awesome in explaining all the products and patiently provided us the space to discuss things within ourselves to take the decision. His manager Robin and the finance person Yeleadha were also super helpful. Great experience in Ashley. Highly recommended
Ish, Yeleasha, and Justin were friendly and helpful, and got me better prices than was posted online
Ish, Yeleasha, and Rohin we’re a great help.
Ish was a great salesman. My daughter had a great time testing out all of the couches and chairs in the store! Yeleasha and Merari took care of my $$$ situation ❤️
Excellent service.Ish,Metairie, Yeleasa and Rohan gave amazing service . They went out of their way to accommodate and work with us .
Looking for a specific piece a TV console, Ish Candice was most helpful in assisting me. Found what I needed but on backorder. Item out of stock. Now just hoping I will receive it sooner than the 10-12 weeks for delivery. Ish very nice and helpful.
Ish was the rep who helped me in the store. Ish was very helpful and friendly and he answered all my questions. He helped me select the appropriate furniture and made sure he walked me through ordering the items. Overall I would recommend Follow-up (02/07/2022)- I have been waiting for my furniture for 5 months now and still haven't received it (original delivery time was 8-12 weeks). Now the store representative informed that it is further delayed for another month. This is turning out to be a frustrating experience (not necessarily to do with the store representative).
Yaleasha Candice was very prompt and attentive to what we were looking for. Looking forward to working with him again.
Ish was so great and helpful through out the whole process. Everyone in team had been very knowledgeable and accommodating to our needs. Rohin the manager and Merari, Yeleasha are also very helpful. Thank you again for all the help.
Quick and easy. Ish was very helpful along with Manager Robin and associates Merari and India. Would shop here again.
Great customer service from Ish, Merari, and Robin helping us choose and purchase new living room and kitchen furniture.
ISH and Robin was really helpful and we loved the overall buying experience
Mr. Ish is very helpful and friendly. Candice and Yeleassa were also kind
Ish was very helpful and knew what he was talking about and yaleasha was also helpful with the payment process very fast. Thank you
I find Ish very sincere Sales Consultant and amazing Manager Robin .
Had been buying from this store, good selection of furniture
Justin, Sales Manager, was very patient, informative, and polite. He explained the delivery process, protection plans, etc. When he was assisting someone else, another Sales Associate made sure we were not ignored for a lengthy time. We got the furniture within 3 weeks, not the 8-12 week timeframe given. I was pleased with the delivery personnel, who called before delivery and waiting patiently while I inspected the TV furniture stand.
Ish, Rohin and Alisha did a great job and it was a very good experience buying a sofa and 2 accent chairs
Ish was great, help with all my questions. would come back.
Ish was super helpful in finding a dresser for my mom. Rohin and Alisha made it super easy to understand the payments and delivery information!
ISH & Rohin were very in dealing with us and we recommend Ashley Store to all our family members and friends
Check their official Amazon page. Found a couch in store, it was $1530, on the official Ashley Amazon page it was $470. Salesmen didn't have much of a response when asked why. Was told it was 8-12 weeks before delivery if bought in store (they did offer me the $470 price) but it was only 3-4 weeks through Amazon. Glad we got to test the couch out, but it's flat out robbery of anyone who isn't going to do the internet research.
Ish was great! Very attentive and helpful. The overall store was very welcoming and had a lot of options to view.
Sale person ish and the manager was so helpful and very professional. Merari and front office,Alisha all of them was very helpful .
Ish was very helpful at helping us select our bedroom set. Both he and the manager Rahin helped us get the most affordable deal possible. They even went as far as to contact the warehouse to get a delivery date closer to our move in date which was perfect. I would definitely recommend this store for anyone looking to buy furniture. They are professional, genuine and create an overall wonderful experience!!
I had a positive experience from sale to delivery! James processed my order and was very helpful, knowlegeable and professional. Although delivery time was estimated to be up to 12 weeks, it arrived much sooner (6 weeks). Delivery staff was awesome and everything went smoothly. My new bedroom set looks great! Thanks Ashley!
The staff are Very Nice and welcoming. Ish was very welcoming, very nice and he had a great attitude towards me and my family. The store was very clean and organize. The whole experience was just wonderful.
Expensive furniture. Makes no sense. Value City Furniture has more reasonably priced furniture.
Crazy over-priced.. Unfortunate.
If I could leave 10 1-star reviews I would.. Beyond unprofessional stuff! After 16 weeks of waiting we still didn’t get our couch… So hopefully the item is ok but the staff just couldn’t care less… I called so many times and they put you on hold that lasts forever or tell you they will call and never do. I missed phone call to schedule the delivery and suddenly now I need to wait another week and a half.. zero courtesy or any willingness to try to compensate for this time… unbelievable.
Ashley had a wide variety of furniture at multi price points. The sales person and the representatives at the checkout point were personable and ready to answer any questions.
I went from being followed by one of your associates. To finding him chasing one of your female associates around the store. Managers were nowhere to be found. Then to add insult to injury the rest of the male associates were just standing around of their personal phones texting and looking at social media. I’m grappling with the thought as to why this store even exists. It’s supposed to be an upscale store but I got low grade service.
very bad customer service I ordered 4 beds thy said wait time for arrival was 6 months time passed I I called they kept on beating around the bush and saying I have to talk with the manager I will get back to you every time called I got tired and asked for a refund
The worst experience EVER!!!! Placed an order on 4 Feb 2021 and still waiting and it is mid June2021. We call on a weekly basis to find out when our furniture will be available and we are told: “It will arrive at the end of the week and we will call you on Mon/Tue to set up delivery”. This seems to be the corporate script they use with everyone since two other customers have told me the same when I went in person to check. The Manager Rohan Alam is incompetent and useless. He promised me twice to call and follow up and still no call. I have tried to get him on the phone multiple times and he is always with a “customer”. The only person that has tried to help me and listen to me vent is Alisha. She should be the manager since she is the only one at the store that answers the phone. Don’t waste your time and money on this place!!! Customer service is non-existent!!!
Don’t make any order in this store, I ordered my furniture on February and I still waiting for it
The worst store I have ever been The greatest employee Mr.Day (don’t know if manager gave me correct name) behavior is the worst , he lied a lot gave 3 different prices 3 times and later he started saying get lost(showing hand signs)
The people were rude and not very willing to be helpful and then I did ask for help they seemed bothered.
Nice people and very clean place
Avoid this store, the collection is good and sales dept. will say all the right things you want to hear, but that also includes lies to get the sale done. In our case, we went in and shopped for the living room, bedroom. Got a good offer and was promised to get everything delivered on the requested date. Then comes the payment and invoice, here's where it gets tricky, even though they verbally agreed to our delivery requirement, their invoice gives a very broad range of 8-12 weeks, we specifically pointed this out and were told not to worry and this is standard documentation. We called them the next week to confirm everything and that's when things started going downhill, they said they're waiting for 1 item and would call us back, after few days we had to follow up, its still the same thing, then again after couple of days they said the delivery will be done next week i.e. the requested delivery date and should wait for their call to get the specifics, we were happy to listen to this. But to our horror, they never called, when we called that day their customer rep mentioned they said the items would be delivered to their local warehouse and not the apt ! I mean this is a joke, they would just say anything and lie to your face to buy time and keep fooling you around. As a last resort we had to go back to the store and the only thing that worked was the refund process, they did refund but the loss of time and countless minutes on the call was just not worth it. We had ordered the furniture as we had guests coming in, had to change the plan and it was all very inconvenient. My strong suggestion is just don't visit this store, don't trust the sales guy, and anyone assisting you that day. They'll say anything to get your business. They will NEVER call you or follow up, you have to keep calling them to get the status of the order. Lastly, read everything you sign, they may promise you a particular delivery day/week, but will make you sign a generic form and then point out that document saying you signed for it. Cant be trusted at all.
Are the worst👎🏻👎🏻👎🏻👎🏻👎🏻
They have nice furniture and the manager and staff were great I purchased a sofa they are having a SALE down stairs
I bought a sofa set, in all cash just so it would arrive faster. They told me it would be ready in 2 months.. 3 months passed so I called and they told me that the set was lost. Not only did they not inform me of this but they also never called to tell me about the delay. Im disappointed and upset and will not be buying from hete again.
I ordered a bed set back when I moved into my apartment well over a year ago. Once I moved in there was a return and an additional order to complete my apartment. After that was done there was extra money left on the account which I was told was going to be taken off (only $140). They told me it was going to take 2 billing cycles to be removed. Well I waited and waited and waited checking in from time to time to make sure it was still being processed. After almost 4 months of waiting their credit card company “Synchrony” told me I had to contact the store. The store is now telling me it has been too long and they cannot make any adjustments. I have been ran around by these people so much it’s insane. Look elsewhere for your furniture
Do not buy from Ashley. They will take eight months to deliver your furniture. If they mess up your order, they blame you. Their delivery people loosely assemble your furniture, provided they even know how to assemble it. I would give zero stars if possible.
Our saleswoman Hajo was excellent. She paid a lot of attention to our needs and the timing of our moving schedule. She helped us find just what we needed, (IN STOCK!) during the Covid slowdown. We appreciated this Ashley Furniture store SO much that we returned twice more to purchase furniture for other rooms as well.
Marvin was very patient with us and gave us the price we were looking for in a matter of minutes.
First time shopper... was told 2-8 weeks for furniture delivery to the store, called multiple times after the 8 week mark, got different stories each time and no one could locate or even track where my furniture was nor if it was even en route to the store at the 10 week mark. I was told they emailed corporate who had not returned an email two days later before I went up to the store myself (was then told it might not be until a few months more until my furniture will arrive - where did that come from if they have no idea WHERE IT IS?!?) and got a refund. The lack of communication and wrong information is unbelievable. I also don’t understand how a company does not have some sort of tracking system for big money items? I will not be shopping there in the future.
I visited the store for the first time today. I was very pleased with the inventory but not the attire of the staff. Their is a young lady with a sweater that doesn’t fully cover her stomach. And she has a belly ring. NOT BUSINESS ATTIRE! Please address this issue ASAP.
We bought headboard and night stand. Asked if their bed frame would work with the Avocado mattress we were buying. We were told yes. It didn't. Mattress hung over end of bed frame almost a foot. Unfortunately they would not take it back. Therefore be careful on what the sales person tells you. They are only pushing furniture.
Had a darcy sofa for close to 5 years, sturdy and good quality. Moved multiple times, no issues while moving. Also had bedroom furniture and dining furniture from here for years too, had no issue. Recommend for cheaper furniture atleast.
Very friendly service just didn't have anything in stock in the showroom of what we wanted to see.
Salespeople were inattentive. Options are limited and overpriced without sales.
Thank you Ashley Gaithersburg MD. Special thank to Mr. Roheen for his patience and providing customer satisfaction. Appreciate your cooperation.
I attempted to buy a couch and loveseat set from Ashley's during their 65% sale in October 2020. They said it would be delivered in 2-8 weeks, and said they would call within 3 days to give us an update of when to expect the furniture. They did not call, so we had to call and were told it would be closer to the 8 week mark. So we waited 8 weeks and then called again after receiving no word and were told that they would have it by the end of the next week. So we waited another week, still no word. So we called again and they said they would receive the furniture by the end of the next day. So we waited, and again, no phone call. We finally talked to someone else who said that in their system it said we should have received it 2 weeks ago. They emailed corporate, but never received a response. Then we were told that we might not receive our furniture until March after we were told we would receive it by December at the latest. We finally cancelled our order and will be shopping elsewhere for our furniture.
&"ASK AND YOU SHALL RECEIVE&" well Cory did that for my mom today!!! We walked in and immediately we were greeted by Cory. We didn&'t find what we wanted in the store but Cory said describe to me what you want we did and within seconds he pulled it up on the website and my mom got so excited not only because she found the sofa she was looking for the price for both the sofa and chase was AMAZING! We even got it interest free for 6 months. I recommend everyone if your in the Gaithersburg area stop by this Ashley&'s furniture and ask for Cory he&'s the best!
Well it's bit late review but I am posting it because of their customer service I am so in love how they take care of you and your dreams I went to store to buy bedroom set for my parents and I was accompanied by my parents and my husband well we are received by salesman named Tony and let me tell you he z the best salesman but a great human we spent good amount of time looking for bed and mattress he was with us from start till end he didn't get tired his positive attitude was making us keep buying well he was doing his job but still we took his good time and he was on his best , environment was so cozy and perfect Best experience
My review is consistent with the others. We ordered furniture in July and was told it would be delivered in 6 weeks. 6 weeks came and went and we didn&'t hear from anyone. We would call and ask for an update, and we would be told it was pushed out a couple weeks. At 7 weeks, half of our order was delivered. The other half of the order was delayed two more times. The last time it was delayed they could not confirm that it would be the last time it was delayed so we cancelled the order after 12 weeks of waiting. I understand covid has presented challenges, but to push the estimated delivery date back by 6 additional weeks was insane.
Ordered a sofa in August, didn&'t receive it until November. They said it would get here in September, and kept getting pushed back. No calls, no notifications. I would continuously call the store to check on the status of my order. Ordered an extra pillow, didn&'t even come with my order when it finally came. This place is awful, and has no accountability for their errors or lack of communication. Still waiting on ONE pillow, since august. It&'s now November and they&'re saying it&'s coming in couple of weeks... no date estimate.
Don't buy furniture here are no good quality and my sofa 14 month old and have manufacture problem and I paid insurance but ashley want charge me 150 for a tech go to my have and check my sofa is insane I never gonna buy anything from here look and think quality are no the best here. Look is inside my sofa
Don't waste your money on any Ashley Furniture product. They sell defected items, and when you go to get it serviced, they'll file it as "customer caused" so they don't have to replace the faulty product. This is on top of the fact that you'll have to call them repeatedly for months just to find this out. Never buying anything they have to offer ever again.
Beware when considering furniture at this store that the delivery times are ridiculously high (two months). The staff members who I have engaged with are really unhelpful in relaying absolutely any information. The staff who handle the delivery and payment are also rude and defensive which isn't particularly useful when trying to understand where the furniture I had purchased was.
I would give negative if there was an option. In store experience was ok but on the phone was worst, something that i DONT want to deal again. its on 7th week and shipment still not in the store and will be ship to the store end of the month which will make this wait time more then 10 weeks first where they said 2-6 weeks. if i knew if this was going to take 10 weeks to get product, i woulnt have gotten this. supervisor name Rohin Alan? dont have the capability of being supervisor. way he talked was unprofessional and had attitude being sarcastic tone. i didnt like the phone call with the store and will not shop again and will not recommend this store. worst customer service everplease do not shop here
Never go to Ashley in Gaithersburg. It's been over 7 months I can't remember where I put my huge list of problems with this place .. 1.. recliner didn't match the sectional 2. Finally got replacement after months but was told to pick it up and I will be charged for delivery 3. I was charged for the first recliner which was $147 more then the recliner I own now 4. They don't repond about giving me my refund for the new couch 5. My sectional connection piece didn't match up and they don't me to go through a third party to fix it This really was just the beginning and half the list. I almost finished paying off my couch and no one can respond about giving me my refund.. do your self a favor and stay away . The manager talks a good game but when it comes down to it he is running a poor operation. Hopefully Ashley can change there ways!
Ordered a sofa. was told delivery will take 4-6 weeks. it was also handwritten on the invoice by sales person. Actually the only reason I've ordered from this store is due to them promising to deliver it in 6 weeks max. Now they keep saying that they never said it and the delivery is actually going to take 8 weeks or even longer and that I misunderstood them, because apparently they "told" me that when I ordered! "Great service! " Hopefully will receive my sofa in 8 weeks and will never buy anything from this store again. P.S. not the first time them using an excuse of misunderstanding, but will be the last one for me!
Rohin was extremely helpful, as well as, the rest of the staff. We were very pleased with our customer experience.
Ask for Cory when you visit. He is very helpful.
The young lady in there is a liar, stated that a sofa recliner selling for around $1300 was full leather, not even top grain with match leather on the sides, “full leather”. I am glad We took pics of the sofa and compared online, that sofa was “faux leather”. Be aware, take pics and compare it online to verify information provided at the store.
(Translated by Google) We bought a living room game, and we also bought the insurance and after 5 months they began to look strange and when we called for them to go to look at them, they put a thousand excuses and after the insurance was not taken over, they are an irresponsible shop and as Pilatos washes his hands and blames others, I do not recommend this Store at all (Original) Compramos un juego de sala, y también compramos el seguro y a los 5 meses se empezaron a mirar raros y cuando llamamos para que los fueran a mirar, pusieron un mil de pretextos y después que el seguro no se hacia cargo, son una tienda irresponsables y como pilatos se lava las manos y le hechan la culpa a otros, No recomiendo esta Tienda para nada
Might as well just shop online at home and have it delivered. They direct you to a large touch screen in the store to "shop" and order.
Had a great experience shopping quality furniture over the president's day weekend. Even with the 55% sale going on that weekend, the furniture was quite expensive, although we loved the quality of solid wood and real leather pieces. The store is quite beautifully and neatly organized, the staff is very friendly, and we were given excellent service and pricing on everything. Will revisit this review in a couple of years when I would have used my furniture a bit more. Edit: 2.5 years checkin. The furniture is still in excellent condition. The best furniture we have owned bar none. We made multiple purchases since then, bought more real leather sofas and outdoor patio furniture. The issue is always delivery time. If you are prepared to wait multiple weeks, you can get great quality furniture. I am satisfied and am a lifelong customer.
Went there looking for couches/sectionals
Ashley home store has great items. We purchased a dining set there in 2018 and it still looks great. They have good deals. I recently purchased items that are taking forever to come. But I think it is due to corona virus.
I bought ottoman more than 2 weeks ago and was assured I'll get it in 2 weeks and no longer. With the sales person we checked availability of the product (that was my request since I already had bad experience buying it online) and found 3 in stock in PA wearhouse. Sales associate assured me I'll get it no later than 2 weeks because it was in stock. Today I called and was told that it is not in stock, was on hold for awhile and told they will call me when it's arrived. No explanation, no order status, nothing. This is unacceptable service. Their pledge is to provide a high level of customer service but their service is so far from being good. Very disappointed.
Bad experience takes more than six weeks to arrive, I bought a bed for my mother, they told me that it would arrive on August 1 and it lasted until August 31, the delivery men built the bed and when I see it, they brought a wrong bed, I called the store and they told me that an mistake had happened and that it was their fault, I told them of course that it is your fault, about the mattress they did not bring it to me with the same order I called the store again and they told me it was another mistake, and that the mattress would arrive the same day in the afternoon, they brought me the mattress and when they put it on the bed I see that it was not the mattress I asked, they had brought me a different one, I call the store again they toll me another mistake and the mattress I ordered will arrive in two more weeks, they did 3 mistakes with my order, I do not recommend this store if you have Ashley as the first option well just take the second option
Im not buying anything else from this store it&'s take more than 6 weeks to arrive, I pay cash my furniture the same day and they told me that my bed will arrive be August 1st and its been passed 26 days and I didnt recibe yet, they gave me a number to call and no one answer 45 minuts on hold, if you have ashley like the first option just take second option
As always the group at my Ashley Home in Gaithersburg never disappoint. After my recent purchases I had to return a couple of times to make a few changes that made me seem to be a bit indecisive and I&'m actually anything--but but they made me feel very comfortable and continue to assist with my different changes as always my guy Cory, Rohin and Ms Candice took great care of me.
I will never buy or purchase any furniture from Ashley within 4 months my couch and loveseat started tearing from the seam, no replacement or great service Customers Beware cheap furniture and material
We enjoyed our time and Kathrine was wonderful assisting us.
Hello, My experience shopping at Ashley Furniture has been a very pleasant experience. From the moment I walked into the store I was greeted with such amazing customer service from my Salesmen Cory. He was just right, not pushy, let me shop around then we talked business. I ended up purchasing a box spring and few pillows. When I reached the customer service desk I was greeted but a wonderful women named Mavis who’s smile can brighten up a room, that process was also smooth sailing. I will definitely be returning to this location and will refer friends and family as well. Thank you beautiful people of Ashley’s.
TERRIBLE EXPERIENCE. REFUSE TO HONOR RETURN POLICY. CORPORATE IS UNRESPONSIVE. DELIVERY MEN DID NOT WEAR MASKS AND REFUSED TO DO SO. DO NOT BUY FROM HERE. During the past few months of stay at home orders, we decided we wanted a new comfortable couch for our family room. We found the Savesto sectional online. We couldn&'t see the furniture in person because stores were closed at the time and when we were finally able to shop in store the Savesto was not available in the showroom. We were nervous about ordering without seeing in person but the manager ASSURED us we could return the piece as long as we did it quickly and would need to pay a pick up fee and either take a store credit or pay a restocking fee. We were fine with the return policy and proceeded. The sectional took eight weeks to arrive -- two weeks longer than the original quote of 3 - 6 weeks. When it was delivered, we decided the same day that it was much to large for the space and we called the store the next day to initiate a return and pick up. They scheduled the retrieval which was to take place one week from the delivery date. Upon arriving and before entering our home, the pick up team declared they would have to examine the piece and would not take anything if they didn&'t like what they saw. They made it clear that were looking for any reason NOT to take the piece back. They pointed to what they called &'damage&', but was in fact a manufacturing byproduct that the piece came with - see picture attached of the slight pinch of fabric in the corner. One of the men who entered the house for the retrieval was not wearing a mask. I would not have let him in but my 70 year old mother with underlying conditions kindly opened the door before I could get there. I tried to explain that what he pointed to was not damage but he started arguing with me. I asked him to put his mask on at that point. He continued to point at area in the attached picture calling it damage, ignoring my request to put on a mask and simultaneously breathing all over my living room. When I ask him to put on the mask AGAIN, he declared that he was leaving and stormed out. I called the store and they said they couldn&'t do anything and that I would have to call their corporate office (REGENCY FURNITURE). I called corporate and was told to submit photos and that someone would get back to me within 24 hours. It has been a full week since I emailed corporate and I have followed up by email several more times during the week and I have not received any response other than acknowledgement that the email was received. I have been appalled by this experience. It is completely unacceptable. I feel deceived and taken advantage of as a consumer who did my part to understand the return policy before purchasing and took action quickly to meet the terms of the policy. I will continue to fight for a refund. I will NEVER shop there again and I will make sure EVERYONE I know NEVER SHOPS there either.
You can find some good deals sometimes
👍🏻
Sales person cory and Manager have made our experience great and easy process
The sales person was anything but helpful. Looking for 2 different items that I saw online. Not in the store. But everything was 50% plus another 10% off. We asked if they can order them to the store so we can see them? No she says. We could just order them & they will deliver to our home. I asked then is the price I see online will be 50 + 10 % off! No, online prices are not discounted. She said maybe the Frederick store has them. Can you check w/them? No...you can call them. She walked away and never showed us the dept of the second item. We did our own search. I have never heard so many NO&'s in a store selling high ticket items. Bottom line.....don&'t waste your time on quality or service there! They were once a great place to get both!
Good!
Joel, you the best!!!! Thank you so much for your assistance. We love our experience at Ashley Furniture. 👏🏻👏🏻👏🏻👏🏻
I visited this location and had a good in-store experience. I worked with Joel who showed me the exact piece of furniture I was looking for and passed me along to the manager for a quick check out. I'm excited to receive my new bed frame in 2-6 weeks.
Outstanding shopping experience with our sale representative Mr Cory, polite, excited and willing to meet our satisfaction thru quality furniture. He was so patient, and dedicated during the sales process, assisting in the best of his ability, and making me feel so important with my wife, and best of all, we love the quality furniture. Thanks Cory.
Ashley furniture store is the best store for couches and I love Gaithersburg location. The entire team was very patient and helpful. Answered any questions I had and provided me with other options I may have not considered prior to my visit. No one bothered me too much and I was able to browse the store for as long as I needed. Ahmad was very nice and had superior customer service. I was looking for something modern and I found exactly what I wanted. He even pulled apart the sectional pieces right in front of me to show me how I could customize my living room furniture. He was extremely knowledgeable about each furniture piece. I was in and out of there in about an hour with everything I wanted! Thank you to the staff for being professional, warm & attentive! I’d strongly recommend you visit Ashly Furniture Store Gaithersburg location.
Ashley furniture store is the best store for couches and I love Gaithersburg location. The entire team was very patient and helpful. Answered any questions I had and provided me with other options I may have not considered prior to my visit. No one bothered me too much and I was able to browse the store for as long as I needed. Ahmad was very nice and had superior customer service. I was looking for something modern and I found exactly what I wanted. He even pulled apart the sectional pieces right in front of me to show me how I could customize my living room furniture. He was extremely knowledgeable about each furniture piece. I was in and out of there in about an hour with everything I wanted! Thank you to the staff for being professional, warm & attentive! I'd strongly recommend you visit Ashly Furniture Store Gaithersburg location..
Cory was awesome and very helpful! Bought a dining room set today!
Representatives and Manager have always made our experience an amazing one! 😀
I LOVE Ashley Store.
Just purchased from Cory at the Gaithersburg location. I would recommend him for all your future purchases.
Just purchased at Ashley furniture Gaithersburg. If you need help ask for Cory, he’s the best.
We visited this store a few times and had the pleasure of working with Hajo. We went in to window shopping and we were told by several different employees that there was a sale on the listed price. Not sure why they would not change price tags for different sales, but okay save the environment and paper. We shopped around and got some ideas. We went back about a month later after looking at their online sales. We worked with Hajo again this time we found what we wanted and asked about the online price since it was about $500.00 less. We were informed that they price match their online price! Woo hoo. Ask and you shall receive. What a nice surprise. She is very friendly and she knows her furniture. I would recommend seeing Hajo for your furniture needs.
had a great experience and got a really good deal from this store thank you
I’ve never had a worse customer service or product experience. Our couch cushion started coming apart at the seam within a month, and I’ll spare you the full-length version of the story but it took 5 phone calls, 3 emails,and 2 full months to get any response. That’s only counting the correspondence to the specific store we purchased from... because it’s also worth noting that Ashley is run by franchise, so when I tried contacting corporate customer service on several occasions, they told me that they will do absolutely nothing, even if I can’t get a resolution from the location that I purchased it from. If you value your money and your time, do not ever make a purchase from Ashley Furniture.
I am a very happy customer. To start off I went to the Ashley Homestore in Glen Burnie on Richie Highway and their service was really bad. I had two items that I wanted to purchase, I checked on line the the prices were cheaper. I ask the sale per to price match, it states that they will price match. I applied for the credit card and I got it. Their machine was not working so I could not get my print out of the credit card. So as time went on the sales person told a me that they can not price match their own site. So we went back and forth about what was advised and what he is telling me. That pisses me off. Then he tried to charge me $400 dollars more then the on line price. At this time after being there for about three to four hours I was done dealing with it. So I wanted to leave and I asked the man can I get a print out of my credit information. I was told no. If I didn’t buy my furniture that day that I would not get the sale price and I would have to wait 7 days to get my credit card. I went to the manager to get my information and he lied to me to, but made a mistake by clicking on my name and my credit information came up. I took pictures of my information and left. I call the store in Gaithersburg and talk to Darius Jackson explain what had happened to me at the other store and he said that he can price match the Wed site. So I went to see Darius Jackson on Sunday around 10:15 he was very nice and I showed him everything I wanted and with the protection plan. Darius showed me both products to make sure it’s what I wanted and then we went to the checkout where I met with Darius boss and he went into the system and made sure that everything is right and they price match everything to the tee. So we placed my order and I was a happy customer. One the I can tell you, is that they have the best customer service ever. Darius and his boss treated me like I was the only one there and made sure that I got what I wanted. I was done and out the door within 30-45 minutes. Thanks Darius for taking care of me and yes I would recommend other people to Darius. At least I know he will treat them good, and with respect.
I&'ve never had a worse customer service or product experience. Our couch cushion started coming apart at the seam within a month, and I&'ll spare you the full-length version of the story but it took 5 phone calls, 3 emails,and 2 full months to get any response. That&'s only counting the correspondence to the specific store we purchased from... because it&'s also worth noting that Ashley is run by franchise, so when I tried contacting corporate customer service on several occasions, they told me that they will do absolutely nothing, even if I can&'t get a resolution from the location that I purchased it from. And when I finally did reach THE &"customer service&" person in charge of the case, she never said anything remotely resembling &"I apologize&".If you value your money and your time, do not ever make a purchase from Ashley Furniture.
Elaina was a very knowledge and patient saleswoman. She answered all of my questions about the bedroom set that I wanted. I was returning the following day to actually purchase the set and in the meantime she called to check in with me and Eve gave me her personal cell number. She explained all of the financing options very thoroughly. I had a very positive experience at Ashley Furniture in Gaithersburg and I would return again.
My fiance and I had an amazing experience. We were greeted by Joel with an electric smile. He was very patient and knowledgeable. We were very satisfied and our needs were met. I would definitely recommend going to work with him in the future.
I was very pleased with the options available during my search for the perfect recliners for my Man Cave.After choosing the ones that work best the price was a bit more than I wanted to spend even with the President day sale. My salesperson Cory spoke with his manager and expressed how much I wanted them but wasn't in the budget so I was given an additional discount that made it impossible to not move forward.
(Translated by Google) Katherine attended me excellent help, very good work, and very kind (Original) Me atendio Katherine excelente ayuda,muy buen trabajo, y muy amable
Cory was super friendly and has a wonderful personality, but the manager on duty was amazing... with the help of both Cory and Candice they helped me find a great mattress for my son, and at a really good price... this place is great and I will be back for more
Hello, I was just recently in the store this past weekend and my experience was AMAZING. From Elania give me the best sales experience directing me to exactly what I was looking for the way she interacts with her customers makes you feel warm and welcome, to customer service where I was greeted by Taylor who has a smile that will brighten up the room and made my checkout process so effortless and welcoming I will be back to shop with you guys. Shoutout to Rohin for his great leadership as store manager and making sure his employees are well trained! You guys Rock!!
Cory was super friendly and has a wonderful personality, but the manager on duty was amazing... with the help of both Cory and Candice they helped me find a great mattress for my son, and at a really good price... this place is great and I will be back for more
I had an amazing experience on Valentine's day. I would say I was pretty demanding and wanted the furniture delivered the next day because of my schedule. Rohin, Cory and Darius all did everything under their control to get the furniture I wanted, arranged for special delivery. This is the kind of White glove service everyone wants. I got it and I am supremely happy.
I’m very glad, last week I bought a furniture and when I seat, I realize how comfortable is that. and I want to have a special thanks from Ahmad. to help me out to find best one.
Customer service was great. Candice did a fantastic job helping me with everything Made my buying experience easier
I had the best experience ever. I just moved into a new place and completely furnished my house within 2 weeks of living there. There was one employee by the name of Candice who gave me nothing but good service and let me know when discounts were available. 5/5 would recommend.
Great Customer Service Candice Hamilton was such a great help as a first time buyer I was pretty lost and had no idea what I was getting myself into, Candice made my experience pleasant and easy! She was very knowledgeable informative and accommodating to all my wants and needs! I will definitely be back to continue being a loyal customer with Ms. Hamilton.
I came to Ashley's to get a sofa to match my new paint in my home. The day it was supposed to be delivered , I didn't get to the door in time. I felt that was not fair because the drivers gave me no time to get to the door. I called up the Ashley's and spoke to a very pleasant person name Candice , she listened to me rant on and on about how I didn't not get to my door in time. She had it deliver the next day , and made sure I received a call when the drivers were on their way. She was very efficient and super considerate of my time. Thanks Candice !
I want to thank my sales people Joel and Mavis for their excellent service. Will be back to shop again.
My experience at Ashley furniture was one I'll never forget. From opening the front door and being greeted by one of the friendliness sales person Cory you will ever meet, to finalizing my purchase with the customer service associate Yaleasha working the counter. I would recommend anyone to shop there and receive the excellent service I did.
The staff there really are helpful!
They did a great job getting my Oder together and I got great deal. Even got my delivery on time. Thanks Candice
Great place Candice Hamilton was such a great help!!.
I do not like this store, they are extremely overpriced and the products don&'t even look as good as it should be for their prices. I went there looking for a coffee table, and they were so expensive and didn&'t look nice. My sister purchased a couch from them that broke in less than 6 months, and she paid a lot for the couch!!! I don&'t recommend it
Bed frames not as good of a value in comparison to Value City Furniture
Found a small end table and bought two of them.
I thoroughly enjoyed my shopping experience at this Ashley location. Elaina, my store associate, was happy to explain the product features and specifications when I arrived. Elaina was rather knowledgeable and convincing with her know-how of the piece of furniture that I came to buy, which made for a great shopping experience. Thanks for the overall experience, Ashley Homestore!
Never buy any furniture on this Home Store. They don't tell you everything. They assured that it will be delivered after 5 days then all of sudden it became 6 weeks. They don' t even call you personally, how do they know if you got the message or not. VERY POOR CUSTOMER SERVICE! There is a catch if you cancelled their item even if you did not get you will be charge for a restocking fee of 30%. WOW ! This is a high way robbery. This is will be first and last to buy in any furniture especially this Ashley store. BEWARE!
Loved this Ashley Particularly. The Salesman was very Cordial, Knowledgeable, and Fair. The Furniture Quality that I purchased was Top Notch!!!!
Deserve -100 stars” Horrible customer service I have ever never seen, if you don’t wanted to be snatched your money and got ignored Ashley furniture is not the right place..I bought multiple furnitures a few months ago and got delivered but delivery guy broke my precious wall clock and never got replacement as they promise the insurance will replace in 15 days, I have been waiting and calling them several time, but customer service team always lied for their response, so many problems. so I wouldn’t recommend to anyone to deal with or buy anything from Ashley furniture......they’re irresponsible.
After a week of purchasing a dining set . They make the delivery with wrong parts; they have to take back the dining table. I did call corporate customer service and the store at Columbia MD where I did buy it, and no one can help . Awful customer service!!! After 8 days of the delivery date, no one help or give a solution for my problem. And y did pay in full
(Translated by Google) Excellent (Original) Excelent
A little overpriced
I usually don't write reviews but my recent experience with Ashley Furniture has been one of the most frustrating things I have had to deal with in my life. Part of what I am writing is cathartic and part is a warning to others trying to find the right furniture store to do business with. I purchased a bed onlinfrom the Gaithersburg, MD Ashley location in July. I was told that the bed would be delivered in 4 to 6 weeks. The lead time for delivery was not ideal given that I needed the bed but I thought it was a good bed so I decided to deal with the delay in order to get the bed I wanted. After 6 weeks I called to get a status on delivery and they told me it would be two more weeks. Ashley never proactively contacted me to let me know that there would be an additional delay. Long story short, I have been calling every two weeks since September and every time I call they tell me it would be two more weeks. To make matters worse, Ashely's customer service has been extremely rude. They have even hung up on me on a couple of occasions. And sure, I've been upset a couple times but I'm a young mom and my son just started kindergarten this year. I don't have time to spend all day on the phone trying to get my bed delivered. The last time I spoke with them they told me they don't even sell this model of bed anymore. I'm not sure what to do... I'm completely at my wits end. I've already paid for the bed and they simply will not do the right thing and deliver it to me. I can't trust anything they say anymore. I know that this miserable experience is far from over. I can only hope that this review saves someone else from the trouble and frustration I have been through. Bottom line: DO NOT BUY ANYTHING FROM ASHLEY FURNITURE IF YOU VALUE YOUR SANITY!!!
I will never shop here again. I spent a lot of money on a new couch. It was delivered ripped and torn and the delivery team dropped the furniture off the truck and dragged it as I watched like a sack of potatoes. Never saw anything like it. I had to refuse the couches after I saw that they were a piece of crap and ripped. Got a full refund but no one even apologized for the inconvenience or addressed how the delivery team had no clue what they were doing. I went into the store for the refund and they said merely two words to me. Unprofessional and I will never shop here again. Plus, most of the furniture is made poorly.
Beautiful family friendly environment, my only con for this place is that it needs more training for workers so that they can give out the right information to customers questions
My sales rep Katherine was great! Thanks for giving me time to explore the store. Katherine was helpful and knowledgeable about the items I looked at. I'm very appreciative of you starting the invoice, it was so that much easier when I returned. Take care and keep up the awesome work!
I had a terrible experience with this store. They ordered the incorrect sectional. Initially they refused to assist with delivery, it took me crying for them to waive the delivery fee. My order was supposed to come with throw pillows, I did not receive those. The couch is awesome, the service was poor.
The customer service started out great with my first visit. I purchased a mattress and was told that it is guaranteed between 1-2 weeks from my day of purchase. I was initially going to pick it up from the store but went in after a 1 week of purchase to pay for delivery instead and was told ETA was another week (which was fine because that was still in the 1-2 week window). I called after another week passed (total 2 weeks after purchase) and was told to wait a few more days - fine. Called four days after that and was told the order status was updated for an ETA of another 3 weeks. Terrible communication, lack of transparency, and empty guarantees.
To high price
The sales person in the Gaithersburg store was very helpful. The delivery service was not, as they were not able to navigate the stairwell and therefore, had to return the furniture. I was very disappointed and called the store and spoke with Candace to advise about the service and to request a refund. I was advised to send pictures of my stairwell and the manager would secure another company to deliver the furniture. I send the pictures to Mackun@ashleyhs.com and had to send another email to confirm receipt. I have made several phone calls and send emails, and to date, I do not have a status update. My preference now is for a refund. After reading the YELP and BBB reviews, I am concerned about the quality of the furniture and the lack of customer service follow-up. I regret that I did not read the YELP and the BBB reviews prior to making the purchase. I hope this can be resolved quickly. Carolyn L.
Was surprised how big it is inside, 2 full floors. I'm a very matter-of-fact person, which does not always go over well with sales staff, but the woman who helped me - Elaina, according to her card - was very helpful. I told her what I needed, when I needed it, and what dimensions would fit in my space, and she was able to find it without trying to push something more expensive on me that didn't fit my requirements. Delivery guys were nice too, didn't even complain about the kind of actually absurd length of the walk to my apartment from the loading dock.
The salesperson was pleasant and informative! We received a great piece of furniture and will be shopping with Ashley again!
Awesome! I love doing business with Ashley. They hire the best people and customer service is superb. Mavis, you rock and the reason why my wife and I will come back sooner.
I bought two sofas and three tables in this store. I appreciated the seller's attention and the prices. I recommend.
The sales girl was wonderful. I found a love seat and recliner total $2,000. Then the nightmare starts because delivery is one lie following the next. Ashley hires the delivery service so they are resonsible for service. If my items are not here today i am demanding a 100%refund and cancelation of order. I am done with there delivery service.
Great service from Elaina, Excellent pricing too. Wish delivery was faster
Every time you call it is a different a response with respect to when your item will be delivered. It is always on the way from the warehouse. Not sure whether this warehouse is on the moon. I strongly suggest going to another store to spend your hard earned money.
Horrible craftsmanship and customer service. I purchased two dressers from this store. I also got convinced by the sales-team to purchase the five-year furniture protection plan for another $199.95. The salesperson told me it would cover everything. 14 days after delivery, 1 leg fell off the dresser. I called the store and told them. They sent me an email that I needed to responded to and include pictures of the damage. September 20, 2019, I emailed the photos. My email was forwarded to Brandywine, MD. My email was placed in a queue at Brandywine. I called them September 30, 2019 at 12:10 PM to follow up but I was told they would call me back when they got to my order number. Fine. They did call me back October 2 at 10:35 AM and left a voicemail. Sunday, October 6, I called them back (not realizing they left me a voicemail). Their office in Brandywine is closed on Sundays. I called them again on October 9, and was placed on hold for 23 minutes. I called back and was placed on hold for 15 minutes. I called back and was on hold for 8 minutes. While I was on hold, their office had finally picked up from the previous hold but I was already speaking to someone who then put me on hold again. Attached, please see the photos of the damaged dresser leg that was poorly repaired in the warehouse prior to delivery and badly stuck on with wood glue that didn't hold. However the wood glue held long enough for the delivery men to drop it off. Tomorrow I am going into the store again. If this issue isn't resolved, I am hiring a lawyer. My family has spent close to $15,000 on Ashley's Furniture over the years. The last two purchases (sofa bed and dresser) have been horrible quality and customer service. The costumer service team says it's been over 72 hours since purchase and I can't return the item. They said they can repair it. Just convincing them to repair it took me over an hour and many tears. Don't shop Ashley's Furniture. There are many affordable furniture stores that care about their customers in the D.C. Metro area. Lastly, I also purchased a sofa bed at Ashley's. Upon delivery, the delivery man said if they couldn't fit the sofa bed through the door, then they would remove the door from the frame. They told me each door they remove is $35. I asked if they took check and they said "no, only cash or Venmo." When my husband arrived home and I asked him to pay the delivery man to which he responded "why?" The other driver/delivery man said "Actually, my partner is wrong. We don't charge for removing doors. We just aren't suppose to remove doors." So one of the delivery men was lying to me and trying to get me to pay cash for a service that isn't provided. Through Venmo which sounds even more shady. But if my husband hadn't shown up I would've probably Venmo'd the delivery men at least $35. Was I getting scammed? I say "yes." Most unprofessional employees. Scamming customers for extra money through Venmo. If you are a single female or there isn't a male in the house to handle the Ashley's Furniture delivery men, then be wary and cautious. The delivery men love to take advantage of women.
Any one out there if you are in search of Furniture I strongly advise to look elsewhere.,I purchase furniture at end of June .,and either on delivery or it was already demage ., the thing is till this time I haven't had a tech or anyone stop by they make me take pictures and send them in a number of times of the damage area and all I hear where lies that they take care of it. I even purchase insurance for what ever damage to it. So please for your own piece of mind stay away from this place
I will NEVER come back here.. I have brand new cracked furniture and they ignored me about fixing it!!DON&'T PAY FOR INSURANCE HERE IT&'S A SCAM! Because they won&'t even fix it, if it&'s their fault!!!I ordered in store on 8/23/19Arrived: 9/14/19My kitchen cabinet arrived cracked and it&'s not aligned correctly. (Pictures posted).One side is fine but the other side has a gap in it! I told the delivery guys to take a pic of it. I also wrote on the delivery paper that &"its cracked but it&'s not a big deal!&" Later my mom saw it and said the crack is a big deal because it will keep cracking.. PLUS This cost me almost $800.00 total!I sent an email to<a href="mailto:Contact@Ashleycustomercare.com">Contact@Ashleycustomerca…</a>And to <a href="mailto:ecustomercare@ashleyfurniturehomestore.com">ecustomercare@ashleyfurn…</a> and NOBODY RESPONDED!So I sent it again. . NO RESPONSE!So I went back to the store and a lady gave me this email address <a href="mailto:Mackun@regencyfurniture.biz">Mackun@regencyfurniture.…</a>.. I forwarded the email to her... NO RESPONSESo I went in today and she said she didn&'t get the email? ? ? I told them.. &"I understand things happen with furniture.. BUT I DON&'T UNDERSTAND IGNORING YOUR CUSTOMERS SO I WANT MY INSURANCE MONEY BACK!&" Since they won&'t fix their mistake.. The ONLY REASON I give 2 stars is because the lady at the desk was very sweet and did refund the insurance.. Also when I bought the furniture.. The price was $230. more expensive in store than online.. And Haju(sp?) Was also very sweet and she honored the online price!UPDATE: <a href="mailto:Contact@Ashleycustomercare.com">Contact@Ashleycustomerca…</a> just emailed me yesterday.. Saying sorry for the delay.. And I need to get in contact with the store.. I already did.I will NEVER come back here! All because they ignored me READ WHAT OTHER PEOPLE WROTE! I have brand new cracked furniture.. That I&'m NOT PROUD to show off! HOW EMBARRASSING!
Legitimately, the worst buying experience I have ever had. The In-store purchasing was fine. Nothing special. But since then, we have been continuously lied to about when our furniture would be arriving. We are now on week 7 and still being told it will arrive to warehouse &"this week.&" I. Still. Do. Not. Have. My. Furniture. Three weeks before, I was told it would be there by the tenth of this month...no call, no message, nothing. Effective communication really isn&'t that difficult but the laziness and lack of help that has been exhibited at this location is bar-none. It&'s too bad as we have two more rooms to re-do and we will not be returning to this store or any Ashley Operation moving forward. Also, I don&'t know why but there are 143 negative reviews that are not recommended by Yelp. This is absolutely bonkers. Having open and available access to those might have been helpful, Yelp.
I have need searching for new furniture for my new place for about 2 weeks now. I have experienced everything from pushy salesman, not knowing the product or just ugly furniture. I walked into Ashley expecting more of the same . I was greeted in about 30 secs By Dai . He let us wonder the store and chimed in information that helped us decide on what we wanted . Still we want to go home sleep on it and Dai provided his schedule and contact info. No pressure at all. We came back a week later and made the purchase in and out with in 30 minutes. Dai was very professional and very knowledgeable about the products they have. Even the acceptance now people were very helpful . Overall a great experience which can be very stressful and the took it all off me.
This store provided solutions to my troubles. For some time, I had been looking for a particular furniture piece and it wasn't until going to this store that I found the perfect match. The reps were not forceful by any means and when I had a question, I was directed to the appropriate person.
Without going into the quality of the furniture sold here. Our experience buying a sofa was horrible. 1. The Sofa we thought we ordered and the one we were sold were not the same. We explicitly made it clear we were interested in a certain model in another color. We made sure we were understood. No problem, we were told. Wait 2-6 weeks and it will be ready for delivery. Apparently, one needs to be an expert in the product code numbers to understand the Sofa we thought we ordered was not an option at all. We waited 4 weeks and got the Sofa we set on but did not want (because of the design). When we called it became clear the design we wanted is not offered in the color we ordered. We will cancel the transaction and hope to see our money back. 2. Don't believe "90 days until you need to make a payment" - this is a third party, and is identical to a credit card application (deceiving practices at best). We applied, only to discover this offer comes with a 80% APR (not kidding) if you miss a payment. We declined and used another mean of payment. We should have stepped out that moment - I wish we did. Conclusions: Have zero intention to make future visits to this store/chain - not interested to try and work with these guys. No Sofa, lower credit score, and a lot of frustration. Thank you. Checking other retailers that A. Know their trade - if what the client wants is not clear to them -they may actually ask B. Not trying to entice you into a crazy APR payment plan.
Ashley Furniture's website sells many of the same items for 50% less and with free shipping.
I will keep it simple, do not shop here.
Went there to look at some couches with my girlfriend and after 15 min a salesperson basically told us that if we don’t buy we are wasting her time since she doesn’t make commission unless I purchase something.
Such bad service I do not know how they are still in business. The manager will look you in the face and lie to make a sale. They have no return police so even if they cant deliver the matching peace you will need to ask their permission to return a product. Save yourself the headache and go anywhere else for furniture.
I purposely waiting until delivery soMy review can be as accurate as possible. I went to the store knowing exactly what I wanted. The sales people were unwelcoming. They all congregate together and just look at you. My salesman was extremely rude! I decided I wanted to finance and he pointed to the direction of the finance without doing a warm handoff and he was the salesman getting commission for my sale. The manager saw what he did and quickly apologized and took over the sale. If it was not for him I would have left and took my business elsewhere. Now, the furniture was delivered today. No complaints, except one of the pieces did not fit in the space. I called the store and was told I would be charged 30% for the item being sent back. I even had to ask what those amounts are as she was short with me on the phone. I think that it's ridiculous and should have been told this at delivery when I spoke to someone confirming my return of the item. Customer service is horrible across the board! I will never order from Ashley again...
Luis Flores did a great job helping me go through the furniture on the floor as well as online. I also like his matching prices offer. It was a worthwhile shopping visit.
We purchased a dresser. We were told to pick it up anytime between 9 am and 6 PM Monday to Saturday. We got a call yesterday confirming the availability of pick up. Drove 56 miles . . . The warehouse is closed this week for inventory.Called the store Manager and requested free delivery. Manager declined the request stating free shipping is not a store policy. We will NEVER shop at Ashly Furniture again.
I am only giving one star because I cant give them 0. I went in to take advantage of a sale on a couch, after getting quoted the price it turns out there where several "hidden" fees. Got told via there call back the delivery eta would be in a week. Here we are 2 weeks later and no couch. to make matters worse they claim they cant deliver it for another 8 days....this is not a custom order mind you they even have a floor model... I would not recommend this store and I will not go back to do future business.
Marvin and Anita are the best, great personalities - very professional, knowledgeable, attentive and courteous. I love them, they made my experience that I hadn't planned o being one of the best stop ins I made all day!!! Awesome and i will be back, they have made me a regular. Thank you both Marvin and Anita at the Gaithersburg, Maryland location on 355, you guys rock!!!
Sales person look like was in a harry also he never tell me i need to put my funiture togheder. i will never bue again in that store very spencer and make to work to put my staff togheter.
I wish I could change my review to zero stars!The management is very dishonest (specifically Roheime)! I wish I had (as I generally do) checked the BBB rating for this company as I now learned that they have an F rating there: <a href="/redir?url=https%3A%2F%2Fwww.bbb.org%2Fus%2Fmd%2Fbrandywine%2Fprofile%2Ffurniture-stores%2Fashley-furniture-home-store-0241-235980790&s=cab9734d8f68de4af9d18b797b095b868aab62fa3ae4172dd66b8195e7ea5a9c" target="_blank" rel="nofollow">bbb.org/us/md/brandywine…</a>
I enjoyed shopping at the Ashley HomeStore in Gaithersburg. Joel, the sales associate was so helpful and answered all my questions and provided me with several options that I could choose from. The furniture I ordered was delivered within 2 weeks. I would definitely go back to Ashley - they have a great selection of furniture and excellent customer service. Thanks!
The one star is for the customer service received when in the store (or it would be 0 stars). Like other comments, service is super friendly when you're in there looking to spend money. Once you've paid they let you know it will be around 2 months before you get your purchase LOL. In this case we bought a living room set (couch, chair, 3 tables). They said they're waiting on the tables and that is all. They didn't offer to deliver the tables separate so that we can have some furniture to sit on. Why would they? I mean, them losing around $100 on an extra delivery when you've spent thousands is just waaayyy too much to ask for, right? We moved into our new home May 30th, bought the living room set at this store a week later, and still don't have any furniture. I'm already anticipating it to arrive damaged based on the reviews. When you call to ask about your order they act like you're annoying when in fact this company is beyond annoying when it comes to delivering your purchased item. Simply go elsewhere.
People were nice on the phone and in the store but lots of confusion around delivery and lack of calls back from managers that were not resolved for months. After 5 months, however, I got what I bought in good shape and was pleased.
Don't let them take your money. Store regular prices are extremely inflated. One bench seat I was looking at shows at $590 regular price. Online regular price $210. On sale for $168. Even with the stores amazing 50% off 4th of July sale lol... They are asking $295. What a joke.
Their furniture delivery processes needs lot of improvements. I requested them for the furniture delivery on a particular day and they told me they are over booked on that day and cant deliver it. They asked me to pick another day which is fine, I can understand that. When I picked another day, they told me they will call one day before the delivery to inform about the time of delivery. With this kind of process its difficult for the customer to plan their day. If the delivery date falls on a working day then we can not decide whether to take the half day off in the morning, afternoon or evening or the full day off. If its a weekend, they are essentially blocking the full day due to uncertainty in the time of delivery. So we cant plan the weekend in advance. Value city furniture, for example will call at least 3 days in advance to inform about the time of the delivery making life easy for the customers. You cant be calling the customer just one day before the delivery to confirm the time. I spoke to the staff and the manager at the Gaithersburg store but there was no intent from anyone to address my concerns.
We bought a king size bed and a night stand from this store. While buying they told us that it would come with slats and we would not need a bunkie board. Also they said the delivery will be as soon as possible. They made the delivery two weeks later as they said the night stand isn’t in stock. Also the bed came without slats. The manager Rahim will not address your issues. He will never take your calls even if you ask for him. The guys who came to deliver were very rude when we asked them to wait for 5 mins as we were confirming about slats. When we called the store for a bunkie board or a plywood they said they cant help us and that it was the salesman’s fault who gave wrong information. It will be him who will be paying for the bunkie board if we get the receipt to him. Really a bad experience and would not trust Ashley again.
They gave us good pricing!
Comfortable
I was very upset and discouraged when my new furniture was delivered today damaged. I went to the store and was graciously greeted by Marvin, who showed me other entertainment centers and I chose one that was more suitable and better than the original. Nick and Candice gave me rapid and very courteous service in adjusting my account. All of their prompt, kind, thoughtfulness, and polite service is very much appreciated and commendable. Great anticipation of the delivery of my new furniture. Thank you so much. Karen Boston
Couldn't find my taste of furniture
I have not had good experiences with Ashley furniture. Much of it has broken within a couple of years of purchase. But their Chime mattress had pretty good reviews online. I thought I would purchase it at the store instead of Amazon in order to use my credit line. I had to go to the service desk to find someone to help me, and the man there directed me to wait for an associate, which took a few minutes. They brought the price of the mattresses down to match the online price, but that brought it below the six hundred minimum required to get the 12 months interest free payments. I ended up buying mattresses elsewhere. I would not recommend this store to anyone shopping for furniture.
Got a floor sample mattress that was $200O for $700. Excellent dealing with our sales guy Corey. Ordered a bed for my daughter on preapproved credit. Overall prompt, expeditious process.
Zero stars to this store. Read on if you are considering this store, then go elsewhere. Three years ago I purchased a reclining seat sofa and love seat from Ashley Furniture in Gaithersburg. One of the straps on the recliner on the sofa had become very difficult to pull to release the recliner mechanism. It took over 3 months to be finally resolved. It took over 25 phone calls, at least 5 emails from the store to the service person (Yanci) and her manager (Ahmad), and three trips to the store to pay for service, pay for the part, and pick up the part. I requested to speak to Yanci's manager five times and was told by Yanci either that Ahmad cannot help or that that Ahmad would email me, which never happened. The few times Yanci called back in response to my messages because no one answers the phone, Yanci repeatedly called the wrong number, which had been corrected and relayed to her at least a dozen times. Several times I was told the part was ordered the servicing company was contacted to setup service and that didn't happen until I called back to confirm the service date and discovered USQ had no call to schedule. Yanci lied to me at least 5 times during this ordeal, from the cost of the service to schedule of service to ordering of the part. About half way through this fiasco, I spoke to the Ashley store manager (Rohim) and gave him a written summary of the phone calls, emails, etc. , to review but he had no interest. I had to force him to take the summary, but I'm sure he didn't read it. The only person who was helpful at all was Dionne at corporate. I sincerely hope that Ahmad (Yanci's boss) and the managers of Rohim and Ahmad read this on Yelp and take action. The incompetence and lies were astounding. To the consumers looking for furniture, look anywhere else than Ashley Furniture.
My experience was amazing, Cory was amazing and skip was amazing just as well. I absolutely love the customer service I received today. I will come back again. We close the store and they still was patient. Skip, Cory. You have me as a customer for life. Thank you so much.
I'm still paying my furniture and if you don't check the delivery day any imperfections like a chip under the table they don't help you at all. Very bad service. Never I will buy something there. And I was referring my friends . Please read my review before go.
Nope!
If it was possible to give no starts at all that's exactly what i would've done. TERRIBLE shopping experience. Purchased our daughter's bedroom set at this location after my mom bought her home furniture from them in VA, she had a great experience. I on the other hand had the worst. While we were shopping the staff was great of course since they want you to spend your money there. Purchased the set when it was delivered and put in the room we noticed many marks on the furniture and paint chips. We told the driver and he assured as that with his touch up paint pen the item would be as good (which we believed because I mean why would they carry it around if that wasn't the purpose). Once the driver left I got to examine the furniture better (big mistake) and realized one of the legs of the chest was broken. Right Away called the store and customer service. Sent pics and they gave me the run around for about a week and then scheduled a service tech to come and fix the furniture that was scheduled for three weeks out. Tech came fixed the chips, looks better but still noticeable, he himself told me Ashley is one of the worst when it comes to the furniture. Tech also said chest was not fixable needed to be replaced. Fast forward to a month later, "new" chest is brought and looks like it was brought from a thrift store. We learned from our previous mistake and sent it right back. That was last Thursday, still haven't heard from them.. NEVER AGAIN! First and last time we purchase anything from there.
Great service
Edit - still not resolved 4/3/19. The manager said they would call me a week ago and I haven’t heard back. I regret going to this store! I have been waiting for my complete bedroom set since September 9th. It is November 15th and I have yet to receive the second nightstand. First delivery resulted in both the dresser (broken leg) and nightstand (chipped) being returned. The dresser was delivered 3 weeks later with the SAME nightstand with visible attempt to repair the chipped area with some filler. I returned the nightstand again and received another one which is visibly darker than the rest of the furniture (plus it’s wider by 1/4”). I have been very patient but this experience has been the worst ever. Employees that I spoke with at this location couldn’t care less and they have expressed ZERO apologies or sense of urgency to resolve this issue!
Great furniture & unpressurized sales. Got our dream couch for a steal!
A couple of months ago my husband and I bought a sofa and two additional pillows (since we didn't like the Paris themed back cushions if came with). The sofa arrived and everything looked great except we STILL have not received the pillows (over two months later). Every time I call someone tells me that they have zero updates about our order and that the manager will have to figure it out and call us back. I've now called four times and have never heard from anyone. We are very frustrated how much work we have had to put into getting in touch with them and still have no news and no pillows. The store workers have been very apologetic but the manager doesn't seem to care enough to do anything about it or no one is passing our message along.
I'm so happy with Tony and Rashad help me a lot for my fourniture and they give me good price and lot time .
We had a great shopping experience-- Lina was an exceptional sales consultant and worked hard to find us everything we wanted for the price we wanted! Everyone we met was very helpful and professional. We will be shopping at Ashley in Gaithersburg again!
Extremely satisfied with the service. Cory was very pleasant, professional and polite. Helped us every step of the way. Highly recommend.
Elaina was so helpful, she answered all my questions! I am very happy with my purchase and I will definitely come back for more. Dionne was very nice and professional, everything went great. Very happy with Ashley Furniture.
Bought an almost $3000 couch, to have it finally show up 4 MONTHS after the original date it was to be delivered. Had it for 1 week and the back broke. Took a month and a half to get someone out here to fix it and now the fabric is piling. I've had the couch for 3 months. . I'll never recommend Ashley's Furniture to anyone.
I have had a horrible experience with their customer service. I keep calling them and being on hold for over 15 mins just to speak with someone who gives me the number for someone else. . . and so on and so on. Someone did ended up calling me back and leaving me a voicemail of which not a word can be clearly understood. Therefore, no call back number extension. Called back customer service and talked to a rude representative that kept cutting me off in the middle of my sentences to tell me someonething that I already know and that was not related to my question, because she never bothered to actually listed to it. If I would have known I would go through all this trouble to get my furniture delivered I would have ordered from somewhere else. Turns out you can't even deliver the day that I am home even so I am paying money for it. This is beyond outrageous.
Eliana was great
Really disappointed with this store. Bought my daughter’s bedroom set here, almost 2,000 dollars. Of course everyone is super friendly and available when you’re looking to spend money but once they get your money say goodbye customer service. The day the furniture was delivered some items were chipped, the driver said he had some touch up paint and that the furniture will look like it’s supposed to after paint dries... LIES! The only reason we didn’t send back was because he said that, 2 hours later the paint is a silver and not a white and is very noticeable. I call the store right away, open a service ticket so that our items can be repaired or replaced. Tasha has been great and understanding but everyone else I’ve spoken to like Yancy the service center manager has been a nightmare. I called various times and she was never available, I was told she would contact me Monday morning, nope I had to contact her. She was rude and stated that I only had a ticket for 1 of the items which is lies because I have text messages with one of the employees there sending her all of the damage from all the furniture. I’ve been waiting 5 days for someone to figure this mess out and now have to wait longer for her to get back to me if she ever does. So disappointed and will NEVER shop here again. Save yourself the trouble and just go to Bobs. Customer service in this country has gone to s***.
I could never get a straight answer on an item. Felt like I was getting conned.
Cory was absolutely wonderful. He was able to make our experience a positive one. Cory was knowledgeable and made it almost seamless! Thanks again!
ASHLEY FURNITURE HOMESTORE does not deserve the lowest available rating of one star. POOR FURNITURE QUALITYPurchased a sofa and love seat and all (8) of the back cushions are poorly made and looked disfigured when they were delivered. What we saw in the store and what arrived at our home are NOT THE SAME. It was reported the same day and still waiting for a resolution. POOR CUSTOMER SERVICENO FOLLOW-UP OR FOLLOW THROUGH by anyone of the people I've spoken to; the STORE MANAGER, CORPORATE, the OFFICE MANAGER, etc. Purchased in October. Delivery promised before Thanksgiving. Received in December. Called the day of delivery to let them know there was something wrong with the cushions. As of today, I'm still waiting for a resolution. For the last three days the manager "has stepped out". None of our calls have been returned. The OWNERS AMAD and/or AMID should be ashamed of themselves for selling POORLY MADE FURNITURE to hard working people. They/ASHLEY FURNITURE HOMESTORE DOES NOT VALUE ITS' CUSTOMERS. I DO NOT RECOMMEND THIS DISENGENOUESTABLISHMENT.
Good customer service. Too pricey on the furniture sets. Store bathrooms could be kept cleaner
I would like it if I could give 0 stars because this company has a great scam going. If you purchase something, and schedule delivery, you are automatically unable to cancel the shipment which they fail to advertise or tell you about up front. Especially when they try to lie and tell you that the truck is already loaded several days/weeks in advance. DO NOT SHOP HERE IF YOU CAN HELP IT!
ASHLEY FURNITURE HOMESTORE does not deserve the lowest available rating of one star. POOR FURNITURE QUALITY Purchased a sofa and love seat and all (8) of the back cousins are poorly made and look disfigured when they were delivered. What we saw in the store and what arrived at our home are NOT THE SAME. POOR CUSTOMER SERVICE NO FOLLOW-UP OR FOLLOW THROUGH by anyone of the people I've spoken to; the STORE MANAGER, CORPORATE, the OFFICE MANAGER, etc. Purchased in October. Delivery promised before Thanksgiving. Received in December. Called the day of delivery to let them know there was something wrong with the cushions. As of today, I'm still waiting for a resolution. For the last three days the manager "has stepped out". None of our calls have been returned. The OWNERS AMAD and/or AMID should be ashamed of themselves for selling POORLY MADE FURNITURE to hard working people. They/ASHLEY FURNITURE HOMESTORE DOES NOT VALUE ITS' CUSTOMERS. I DO NOT RECOMMEND THIS DISINGENUOUS ESTABLISHMENT.
The store had a wide selection and very friendly staff! Tony was great and gave me his honest opinions about selections. I got a great price on their presidents day weekend sale and can't wait for my furniture to be delivered!
Horrible employees...that have #LEFTmeHanging. I have paid for chairs that I DO NOT have because they brought me the wrong colors. I have been waiting for a call back. #Nothing. The deal isn't closed until your buyer is satisfied. #I'mNOTsatisfied. Find a better furniture store with employees that work for your money.
Very helpful and informative staff.
The atmosphere was pleasantly peaceful and we didn't feel pressured. Lina was the best and we appreciate all of her help and patience. My sister and I both bought living room furniture. My parents came back the next day a purchased furniture also.
When we entered the store, they let me know that they have 50% off of everything so we looked around and our sales associate was helpful and when we asked for any additional discount he said that he can talk to his manager. His manager came along and tried to "give" us as many discounts as he could after he had sold us more things. Later I went home to find more things I could buy and I came across the items I bought and the prices were much lower than any discounts he has given me in the store, with more than $500 in difference. I am beyond disappointed. If you are trying to buy anything go in the store, look around and shop from them online. I feel scammed and I am going to be canceling everything. beyond disappointed. After I called the store again, the same manage told me that the advantage of paying more would be that I got to feel the mattress or see the bed in person... as if its not possible for someone to go look in the store and order online.
The original salesman (Joel) who helped me was wonderful. However after I went downstairs i was approached by an assistant manager who took control and preceded to be obnoxious and treat me as if I was stupid. He tried to convince me to buy something even after I told him I was not making a decision that day. He said he was giving me a good price (which I don't believe to be true) and tried to convince me to buy an ottoman which didn't match the sofa. Needless to say, I will not be going back there.
Awful customer service. Ordered a living room and bedroom set. A few pieces came damaged to the house. After over two months, I still do not have the correct undamaged furniture. Will not be going back.
Pleasant surprise! I was in the market for a recliner & Ashley Furniture in Gaithersburg, MD was recommended. The store's appearance and inventory was great! Candace was my salesperson and she was so nice; knowledgeable and honest. In addtion, I felt Ashley's prices are competitive.
Fabulous experience. Always felt very welcome. Took couple trips to make decision. Warm atmosphere.
Everything was good, the staff are on time and they so fast and professional thank you
This place is not bad I will probably go again to check out furniture just not purchase from here again. The people who helped me were nice. However, I didn't realize the prices online varied wildly from the prices at this location. I was pretty upset to find out what I purchased was $150 cheaper online and it made me feel really disgusted that the salesmen knew this throughout the entire process and didn't inform me or let me know the price could be discounted further. I also was not informed of the no return policy until AFTER I paid. I wondered why I was being rushed to pay and now I know. The furniture itself is pretty nice so I'll just make sure to not trust the people who work there and perhaps I'll have a better experience.
The sale persons and the manager were very helpful and knowledgeable.
This company doesn't stand behind their products. Poor customer service. I bought a desk and credenza in September. In November one of the handles to the drawers of the desk broke. I also noticed a metal piece to the credenza was missing. I called to file a claim and finally after six weeks and many phone calls their service dept returned my call. At first they said they would not cover these issues because it was more than 30 days after I purchased. After a lot of complaints from me, they finally mailed me the parts, warning me about 100 times they would never do this again. I mean these parts could not have cost more than a few dollars. I will never buy furniture from this store again. There is literally nowhere else I could have gotten these parts from.
Not many choices for me
This is the worst Ashley's Furniture I've ever shopped in, and I generally always go to an Ashley's first when I'm searching. But this one had bad overall customer service. When I first went there, it seemed great and I was helped by a nice associate, but when I came back the next day to actually make the purchase, the cost of the items were "suddenly" $20+ more than what she had quoted me the day before (during the same sale). I continued to purchase because at this point I was committed, and that's when the bad service really began once I was passed off to the folks doing the actual purchases/returns behind the counter. They were extremely rude and unhelpful with the questions I had and didn't do anything at all to make it easier for the sale to go through. After finally making the purchase, I was told 2 of my items were in the store but the other 2 would have to be ordered so it would take 2-6 weeks for shipping. At week 7 I called to see where my items were, as no one had ever contacted me, and was told the 2 items seemed to be on backorder and would not arrive for another 4 weeks. There was no way I was waiting an additional month when no movement had yet occurred so I requested a refund. The manager told me I would have to return to the store in person the get the refund since, for some reason, they could not just refund my card directly. (This is, of course, wonderful news to hear when you don't own a car, were renting one for the weekend of the original purchase, and live over 50 miles away.) But I wasn't going to leave $500 on the table so I borrowed a car and went to the store to get my refund. When I did, not once did the manager-on-duty apologize for the issue or try to make the process easy. Once again, horrible customer service. The first thing he asked was why I wanted a refund and if someone had called me and told me the items weren't coming in. I told him it had been 7 weeks and I had heard nothing so I no longer wanted to wait. Then he asked if he could interest me in another product instead. Never did words of apology pass his lips until I basically pulled them out of him later in the conversation. The rest of the situation followed much the same without any bright spot as far as I'm concerned. If there had been a little more customer kindness, I may have decided to get something else instead, but after this situation, I wanted nothing more to do with this store.
I bought a couch from Ashley furniture store in Gaithersburg almost a year ago. I noticed about six months later there was unravelling fabric below the armrest on the far side of the couch. This is the area where I do not even sit. Even if someone sat there they would not come into contact with that part of the couch.I called them. I went around and around with Customer Service and then with the furniture repair customer service people. The first time they were supposed to come they didn’t show up. The second time apparently they had the wrong phone number. I sent a number of pictures and communicated by email and called repeatedly. Their managers have no authority are are unable to assist in anyway. Their tech repair man finally came but was very angry about having past my place accidentally and having to come back. He was also very upset over his marriage. He repaired the one side of the couch but now I see the other side in the same spot is also wearing out. There is only one person in my household and I am of average size there is no way that I could have done that much waer and tear on this couch. I don’t even have any children. Basically they will just say anything wrong is caused by “customer use “. It’s obviously a defective couch. Do not buy anything from this Company !
Beware at this store!!! They will try to make sure to rip you off!!! They are unprofessional and extremely rude to costumers!! The vendor literally addressed me with "oh man, you have this option already..." they tried to sell a set to us, without name, claiming its discontinued and saying that it's the last one in the company. They refused to tell us the name. By the end, lady who was finalizing the sale (the one at the cash register, the only one processional and kind) told us about the name "of course we have the name, here it is in the computer" showing us the name. I immediately found online the same set for much less on various websites!!! Don't trust them
Ish, Thank you so much for taking such great care of my family. We love the bedroom set. You treated my family with so much genuine love and respect. Thanks again!!!
Roderick was amazing and very helpful. He was courteous and professional yet personalable. I recommend him for customer that wants great service. My sister The Customer had health concerns and he made it very comfortable for her while she shopped on the Gaithersburg store. The Store manager Rohin was extremely helpful as well!!
We came to Ashley Furniture in Gaithersburg today. Everybody was so nice and helpful. Ish Verma sales consultant greeted us and was so helpful in getting the furniture we loved. Ask for Ish and he will help you with whatever you need!
Never ever buy furniture from Ashley Furniture. Bought a dining room set with 6 chairs almost 2 months ago.. Received the set 2 weeks ago on a Friday. 5 of the chairs had legs shorter than the rest. Told the delivery guy about it, he said to keep them and to call before 72 hours to exchange them. Closed Saturday and Sunday. Called Monday was told since I agreed to keep there wasnt anything they could do. They would send back the driver to reasemble them. If legs are shorter no reassembly will fix them. Told wanted new chairs since thats what I paid for. Was told by a regional supervisor that chairs wouldn"t be exchanged just because client wanted. A technician (not a driver) was sent and reported that chairs couldnt repaired, they needed to be replaced of course. Still Ashley wants to send us replacement legs and once we get them to call them back and schedule an apoointment for reassembly. Really???... I paid over a thousand dollars for garbage. Buyers beware.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
