Ashley Store Gaithersburg, MD

Ish Verma Sales Consultant Ish was extremely kind and helpful. Helped me find bedroom furniture and got me the best price possible. Would definitely come back.

Josue is a wonderful sales at the store! He first welcomed us and give us important information we need. And also give us time walk around instead of chasing us to get commission. I really enjoyed the time with him today.

Mr. Ish provided first class customer service. He was knowledgeable, kind, and helpful every step of the way!

Just moved to Gaithersburg and Ali was lovely to work with! Helpful without any added pressure. 🫶🏾

Good Product, Worst Customer Care I purchased a full set of furniture from Ashley Gaithersburg in May 2025. What followed was a string of broken promises and poor service. They promised to modify sharp dining chair edges for child safety — they didn’t. They sent the wrong mattress, no box spring, left the dining table behind at out place, and the living room set didn’t fit in the elevator. When we went to the store for help, we were told they don’t do modifications and we’d have to wait weeks for corrections — despite an urgent need for a family event. We tried to compromise and choose other items that could arrive in time — they later said nothing would come before June 17, even though corporate initially promised a quicker delivery. Then a staff member literally said to my wife: “Either accept the 17th or we’ll cancel your order.” Our kids slept on air mattresses for a week. Even on June 16, they still had the wrong box spring and said we’d need another delivery. The furniture looks nice. But the customer service was truly awful — unprofessional, unreliable, and disrespectful. I don’t recommend this store. June 20 ‼️I have seen the reply here and wrote a detailed email; no communication as usual. The delivery in the 17th still missed an item from my child’s bed. Furniture damaged on delivery. We are still waiting for miracles to happen from Ashley

Ish Verma sales consultant was amazing!

Merari was knowledgeable, kind and a true pleasure to work with. We will be back again!

Sales associate was wonderful!!!! He was very informative and knew how to sell the product!!! Yeah to Josue!!!!

Ish Verma (sales consultant) - was amazing to work with! Treated us as family and helped us pick a wonderful piece for our new place.

Nice selection of furniture, good prices. My salesperson Ish was excellent. He knows his furniture. I will be going back for more furniture. Highly recommend going here for furniture. The front desk ladies are great too.

Ish Verma Sales Consultant Was very helpful and showed us what we needed

(Translated by Google) Thank you so much for your help, 🙏 you were an angel in our time of need, blessings to advisor Josué. (Original) Muchas gracias por la ayuda, 🙏 fue un ángel en nuestra necesidad, bendiciones al asesor Josué.

Ish Verma Sales Consultant was supremely helpful!

When you go to this store, ask for Ish! Ash was very helpful and knowledgeable of all of the products. He really did a great job helping us furnish our home!

Ish Verma Sales Consultant Was a good experience with Mr. Verma he advised for the best product we need He was very helpful and kind person He’s a good seller

Ish verma sales consultant, very professional and gave me really good discount, I’m coming back Sunday

Ish Verna was my sales consultant. He was super helpful and very kind. Thank you for your help, you made the process super easy!

Ish Verma was a very kind consultant. He was informative and provided great information on the different couches. We are grateful and will come back to work with Ish in the future.

Worked with Ish Verma sales consultant. He was very thorough. Ticket was made with my husband’s name Waqar Kazmi. Helped me find what I was looking for.

Ish Verma, sales consultant, was wonderful in caring for me and addressing my health concerns and my family needs.

Ish varma was great very helpful!

Ish verma, sales consultant, very accommodating guy, offered a very good discount with many options. Ask for him when come to Ashley

Great experience wirh Ish Verma - Sales Consultant! Left with a new couch!

Ish Verma sales consultant he was help well . I’ll come back and ask for him .

Ish Verma Dales consultant was very helpful, knowledgeable and very pleasant

Ish Verma sales consultant at Ashley - He is extremely passionate about customer needs. He took care to make sure that our requirements are met. He ensured that we were satisfied with our purchase and helped us through the purchase process. We thank him for his time and efforts.

Ish has been amazing sales consultant. He understood our requirements and showed us multiple options that meet our furniture requirements for a great price.

Had SUCH a good experience with Ish today! He helped me find the perfect couch and made the whole process so easy. Wish I had come here sooner! 100% recommend😊

Ish Verma was such a help. Eager to help me find the perfect furniture for us.

Ish Verma sold my wife and I a couch today. He was knowledgeable, professional, and very accommodating to us.

It was amazing!

Ish (Consultant) was extremely helpful assisting my family and I with selecting furniture for our new home. He knowledgeable and enthusiastic. He also saved us a ton of money and gave us a super affordable option to pay for it. Thank you Ish!

Ish Verma sales consultant was very good. He give good Discount for us

Ish Verma was very helpful and got me a great deal!

Worked with salesman name Ali he was really good gave us a great discount.

Ish Verma, Sales Consultant Very helpful and takes time to listen to your needs.

Ali Harb is help to get all what we need and you can reach him for help

Ish Verma- Sales Consultant Ish was extremely helpful in getting us the furniture we were looking for! He treated us like family and I highly recommend anyone that comes to Ashley’s to work with Ish.

Ish Verma sales consultant he is a very good person ,and so kind, and nice with kids.Daniel Martinez is my dads name in the ticket

Rose, the sales consultant I met when I went in there was awesome. She makes customers feel very comfortable and relaxed. She gave great advice and when I was having trouble choosing a couch, she was very patient with me and took me all over the store and gave me the space to make a decision.

I was assisted by Ish Verma. He was extremely helpful and nice. I recommend him to choose your furniture. Excellent service.

Ish Verma was very helpful!

Ish Verma - Sales consultant is a good person and very attention , always prompt to help me in my decision . Really apreaciate him !!

Ish verma sales consultant I come and my husband we have happy buy furniture from Ish . Well come back again .

Ish was very helpful in having us decide.

Ish Verma, sales consultant was great help for my new apartment furnishing. Came with my parents and he helped us get exactly what I needed.

We met Kelly at Ashley furniture store, she was excellent, very helpful , explained everything and took time to try every mattress and took time to show beds, she has very good personality we were very impressed by her presentation we definitely will purchase Ashley bed room setting. Thank you

Ish Verma is avery good Sales Consultant! He gave me very good deal and is so kindly.

Ish Verma sales consultant helped me and my husband to get the best soft set for our living room and worked on getting a good deal. Madhuveer

ISH VARMA Sales consultant Is the best person and go through all the useful information and he is so friendly with customer

ISH sales consultant was so helpful,helped me to choose the right box spring.thank you! I bought a queen Tempurpedic mattres from ISH, thank you again!

I visited Ashley home store at Gaithersburg and had this wonderful men called Ali he help me out on my needs and had a very good experience on the store. Will be back soon and I will definitely comeback for more staff.

If has 0 star definitely i choose 0. This Ashley store totally scam company. I purchased in store ten thousands more furnitures. But my home at another state. The manager promise free delivery. So I paid all the payment immediately. The salesman said within two weeks delivery. But I waiting almost two months the staff from store give me call. Said my order already in warehouse. I have to pick it up by myself. What the hell is it? If you can't do delivery why accept my transaction. Why do my business? Don't buy anything from this store. Cheating customer. No trustable at all. No reputation!!!

SCAMMER!!! Do NOT buy your furniture here. The experience in store was great, but as soon as we placed our order and left, it was all downhill. Also, they are inconsistent about delivery times. What they say verbally and what is on paper is different, because the MANAGER says in 2 weeks. But until right now almost 2 months, not deliver yet. They said your stuff ready, but unfortunately can't delivery to my area. What's? It's kidding? Joking? That's scam. I am not buy via online, I go to store and pay cash, so they very clearly with my address, and the MANAGER call someone for couple minutes and make sure too, finally he said it's ok no problem, they can delivery to our area, and let me and husband pay it. But right now, they are not consistent, despite calling numerous times, we have had issues. The staff (JASMINE) does not care, they just said the manager will call me back but nothing. Now manager hiding, I can't contact them. How about my money???? This is scammer. Don't buy this brand, looking for another brand and another store.

I had a bad experience at this store because of one of the employees, Ish. He followed me around the entire store and was forcing me to look at items I was not interested in purchasing. I felt so uncomfortable being harassed I had to leave. Now I can't even shop here in person because I dread seeing him again. Please teach your employees to back off and not give customers severe anxiety.

Worked with Rose, and she was the best! Made me and my wife extremely comfortable with our purchase and was also very straightforward about pricing, which was greatly appreciated!

Ish Verma sales consultant. Ish provided us top notch customer service! We are very pleased with the experience and can't wait to get our couch!

Ish Verma, sales consultant, is an excellent consultant. He also has great ideas to assist you with beautifying your home.

I ordered the Beautyrest Black 3 in a medium firmness. They have sent three firm matresses. I require the medium mattress because I am getting a liver transplant and this matress advertises made for reduced bedsores. My surgical recovery takes this into account. It is becoming convoluted. I ordered a sofa that was supposed to be a match for my TV Chairs. It was not. I told them it was the wrong furniture when they delvered it. They ignored me for weeks before I finally got them to remove it. It repeats. I was charged $200 for a deelivery with company trucks. I started this on Black Friday with free delivery. They haven't given it bqck yet. I spend most of my time tired and weak from a failing liver and only get out for doctor appointments. They know this and still screw with me.

Ish Verma (sales consultant) was a fantastic representative of the Ashly company. He gave use exemplary service with a warm and friendly demeanor. Great guy!

Ish Verma did great and help out a lot! I received a great price even though I didn’t expect to get a couch today but I couldn’t just not get it.

Cammeron listened to our once and found exactly what we wanted. He did a great job.

Ish Verma, Sales Consultant Good guy, very helpful! Ish made buying our new couch a unique experience.

I asked them to reject the order and they would not take it back with them now they are wanting to charge me $150 again ridiculous

Review: I just purchased a couch from Ashly, and I want to thank you ISH VERMA and the entire team for their excellent service.They are very helpful, providing all the necessary information and answering my questions, making the buying process smooth and easy. The whole staff was professional, friendly, and accommodating. I truly appreciate their assistance and look forward to receiving my couch soon. Thank you, Isha and the Ashly team, for a great experience!

Kelly was awesome!

Ish Verma! Good sales 5star give to. Thank you!

do NOT buy your furniture here. The experience in store was great, but as soon as we placed our order and left, it was all downhill. We told them several times to change the phone number on file, because my partner works in a clinic and wouldn’t be able to answer the phone, and they never changed it. They use a third party to deliver, so I ended up calling that company directly - they solved the issue in 2 minutes. Also, they are inconsistent about delivery times. First, they said their window is 4-8 weeks and the sofa might take some time, but that the dining table was in stock and would be here before 4 weeks. What they say verbally and what is on paper is different, because our receipt says 4-12 weeks. Our couch ended up coming in 5 weeks, but the dining table is supposedly going to take another 2 weeks, so we will not have our furniture on time, as they said. They are not consistent, and despite calling numerous times, we have had issues. The staff does not care - they seem to care when you’re in person and buying the furniture, but once you do, they don’t care. I would rather go somewhere else and pay more for better customer service.

Rose was AMAZING! I was struggling with finding a bed I really wanted and we went through the catalog and found EXACTLY what I wanted. I never had customer service like this before. She was patient and great to talk to when it came to product knowledge and what would be best for me and the style I was seeking.

Ish Verma, sales consultant is one of the best sales professionals I have ever met in all my life. I highly recommend him. If you are shopping for furniture please visit the Gaithersburg stop, you won’t regret it!

Ish Verma was amazing and super helpful. Happy to buy a sofa with his assistance!!

Excellent. Mr. Ali Harb was very helpful.

We had a great experience working with Isha Verma during our furniture purchase at Ashley. He was incredibly helpful, patient, and knowledgeable, guiding us through the selection process for our sofa and other furniture pieces. He took the time to understand our preferences, provided great recommendations, and ensured we got the best deal possible. His professionalism and friendly approach made the entire process smooth and enjoyable. We truly appreciate his excellent customer service and would highly recommend him to anyone looking for quality assistance at Ashley. Thank you, Isha, for making our furniture shopping experience so seamless!

Ish Verna - Sales Consultant. I came with Sophia to buy chairs and Ish did a great job helping us out. We left very happy with our purchase.

Ish Verma, sales consultant

Ish Verma is the man! I met with him immediately and it was as if I’ve known him forever. His personality was infectious, he’s very patient and thoughtful. He will make you feel like family. If you shop at this store you need to ask for Ish, you won’t regret it.

I had a great experience at the Ashley Store in Gaithersburg, MD. Rose was very helpful and professional. She helped me find exactly what I was looking for. I purchased a sectional. The delivery went smoothly.

Ish Verma, sales consultant did a great job in helping us with our furniture purchase. He assisted us 3 years ago and we came back asking for him as he gives honest advice and he pays attention on what we want. He works hard and he is a friendly salesman. Highly recommended. I came with my husband to buy furniture and we’re happy.

Ish Verma Sales Consultant I came in not expecting to buy anything but the second I walked in Ish greeted me in such a way that I felt taken care of the moment I walked in. He took his time to take me to see everything I needed and answered all my questions with patience. Verma advocated for me and helped me get everything I needed for my new home for such an amazing deal! I have never left a furniture store feeling so content and taken care of. Ish never felt like a salesman, but rather a family member who just wanted me to have the most beautiful home at the best price! I highly recommend him to anyone furniture shopping !

Ish Verma- Sales Consultant I came with my wife and purchased new couches. Ish was a great sales consultant and provided us with great service.

Ish Verma Sales Consultant - Ish was a wonderful sales consultant for my husband and I. He listened to our needs and was very helpful finding our magical couch. Thank you Ish and Ashley! See you at the wedding Ish

The employees are friendly and helpful, you feel at home, the salesperson Mr. Ish is very professional, we recommend this furniture store to everyone.

Ish Verma Sales Consultant I came with my husband, Godwin on 3/7. Ish was great! He made us feel at home and was very thorough.

Great experience with Ashey delivery. Arrived on time, great communication, setup furniture as needed, very nice delivery guys!

I purchased a painting. The painting was too large to fit in my vehicle. I was told that the painting could be and would be delivered to my home. I was latter informed that the corporate office mandated that accessories (which is how artwork is classified) is no longer able to fall under the “deliverable” category. I had to cancel my order. So instead of turning a profit, they lost money and will now have to find a way to sale their large artworks. I was looking to buy some furniture from them as well but that ship has sailed.

We were greeted warmly and shown everything we were interested in. Returned later to purchase a bed. The only improvement would have been a larger selection of leather couches.

Ish Verma was extremely helpful and kind. He made the whole experience smooth and listened to my needs. He also gave me a fantastic discount, which I appreciated so much. Highly recommend working with him!

Ish Verma Sale Consultant very nice and helpful.

Ish is the best sales consultant ever

Ish was very helpful, explained everything. Highly recommended

Josue was fantastic! Informative, respectful, patient and kind. Anyie was wonderful as well. Great experience!!

From picking out my furniture to the delivery, was great! Kevin was very professional and helpful as well as the rest of the staff that I worked with. The delivery was actually earlier than what I was quoted! The delivers were caution, quick, friendly and professional.

Furniture was fine, but one of the sales associates named Ish kept following me around and bothering me about pieces of furniture, kept repeating the phrase "My name is Ish". Wouldn't let me browse in peace. Got annoyed and left without exploring more.

Ish Verma, very friendly and personal. Update 3/6/25: Ish Verma and the store manager just told me what I wanted to hear to make me buy a couch. I told them I wanted the furniture by a the first week of March and they assured me that they could fulfill the order in that time. As of today they are telling me it won’t be here till the 31st of March. Which if I knew that was the case I would have looked elsewhere. I feel lied to and hustled like they only wanted me to swipe my card and then have no option but wait for the product since they won’t give me clear instructions on how I could get a refund or have another solution. Very unprofessional. The salesmen ish verma also looked over my shoulder while I did my review so don’t believe the reviews because it’s not honest. And he makes you do it. He also followed us around the store and we just wanted him to go away so we could look. When we told him to go away and we will find him if we have a question he still continue to stalk us from a far. I wish I would have gone somewhere else.

Mr ISH VERMA WAS VERY PATIENT AND HELPFUL WITH ME TONIGHT AND I'M VERY SATISFIED WITH HIS SERVICE.

This is a nice place to buy furniture's. The sales man is professional.

Ish Verma was a fantastic help to us! We always find what we are looking for at Ashley. Updated: while our initial order experience was great, we are greatly disappointed by our delivery experience. As of June we are STILL waiting for two items from our February order. Store Customer service has not followed up despite repeated calls and requests for updates. Word of advice: only buy products that come directly from Ashley or are in stock. Do not order housewares if they are fulfilled by a 3rd party through this store.

Great service and support from Josue and the whole team. Thanks for all the help with our purchase!

We worked with Ish Verma sales consultant. It was a great experience! We found exactly what we needed!

Ish Verma Had a great experience today and I ended up closing on a great modular sectional….got a great deal and excellent customer service Thanks for the service Ashely and Ish!

Ish Verma sales Consultant. Very good salesman. Very Knowledgeable and helpful.

Don't buy anything from them. Everything is cheaply made and worst customer service. I got no help when I got there. I had to ask for help after I found what I wanted to get. Then after asking for help they didn't want to help. I got 3 mattress and box springs. The one on the show floor seemed better cause the one after a month then started to sink in the middle and the box springs where so the like they used 1"wood. Don't buy from Ashley everything is cheaply made and trash

Ish Verma Sales Consultant, was very helpful and quick to help me buying my first table

Rose was the best! Understood what we were looking for. Very knowledgeable on all of their furniture. Treated us like family and wasn’t overly pushy! If we need anymore furniture, we’re talking to Rose only!

Rose was wonderful to work with and took the time to help me pick out the perfect furniture. I highly recommend seeing her.

Ish verma, just call him Ish. Was great to work with while we purchased a dining room table and sideboard. He set everything up and found the right dimenshons and color. Best of all, I feel like we got a fair deal

Ish Verma, sales consultant, I came with my mom to assist her in purchasing some furniture and we received excellent help and discounts from Ish.

Bought a bedframe from this store because the representative said they had it in short-stock and would be able to deliver in 2-6 weeks instead of the 8-12 from every other store. 11 weeks later, I am still waiting and the expected delivery date has changed three times with no communication from the store. I've called Ashley's general customer service many times (no way to call the store directly), and they have tried to contact the store directly for compensation and/or alternative solutions, but no one from the store will return my call. Since I can't call the store directly, there is really no way to reach anyone there other than driving back in person and hoping the specific manager who can fix this is on duty. Frankly, knowing that this manager has been called by their own service line and told about this 3 separate times and STILL doesn't have any urgency to get this resolved tells me that this standard operating procedure at this store. If on-time delivery, customer service, or communication are important to you when buying new furniture, I would highly recommend shopping elsewhere.

Ish Verma was awesome - very helpful made it a great experience! Thanks!

ISH VERMA SALES CONSULTANT GOOD SALES JOB

Ish Verna, Sales Consultant was so kind and helpful choosing bedrooms furniture and mattresses. He helped my son get the best value for the money and worked out financing to fit his budget. Thankful we had the chance to work with him today!

To the attention of customers and store Managment Dear [Store Ashley Gathersburg MD] Management, I hope this message finds you well. I am writing to express my deep dissatisfaction with my recent experience at your Gaithersburg, MD store. I purchased a king-size bed on December 4, 2024, and was promised delivery by December 24, 2024. Unfortunately, this delivery did not occur, and I was given another date of January 5, 2025. This date passed without delivery as well, and I was then told the delivery would be on January 26, 2025—again, no delivery took place. Finally, I was told that my bed would be delivered in March 2025, but the store was still unsure about whether that would happen. After enduring months of delays and receiving no clear answers, my order was ultimately canceled without any delivery. I would also like to bring to your attention the behavior of the store manager, Merari (or something similar), who was extremely unprofessional. Not only did she fail to address my concerns in a helpful manner, but her rude behavior and insulting remarks made this entire experience even more frustrating. I had witnesses present during this interaction who can attest to the treatment I received. The lack of professionalism, poor customer service, and continuous delays have left me deeply disappointed. After months of waiting, I was forced to purchase the same product from another store at a better price, which speaks to how far short your service has fallen. I do not recommend your store to anyone, as the experience has been both frustrating and disheartening. I hope this feedback will be taken seriously to ensure no other customers face the same issues I did. Thank you for your attention to this matter. Sincerely,

Ish Verma sales consultant was give us good duscount , I will back to him later.

Ish Verma provided great customer service! Definitely recommend

Ish Verma was very knowledgeable and helpful. We had a pleasant experience with him. I am happy to recommend him

Ish Verma was a great sales consultant!

ISH verma sales consultant was handling my order. He is very joyful person and having good experience on sales.

Ish Verma Sales consultant I had a fantastic experience at Ashley furniture store while searching for the perfect bed and mattress. Ish Verma was very helpful, Knowledgeable and patient through the process. thank you for all the help

Ish Verma- Sales Consultant Ish was very helpful and informative. Great customer service, made us feel like family.

Ish verma(sales consultant) I have purchased a sofa from you. It was a wonderful experience in dealing with you. Thanks a lot for your support and suggestion. You are really a nice person. We definitely recommend your stores to others. Thank again.

Ish was great! He'll brighten your day for sure.

This store is great. Could use more of a variety in certain areas

Ish Verma sales consultant took care of our products when I came with my wife. We purchase whole bedroom set. Good experience.

I came with my husband Tao Gonzalez. And Mr. Ish Verma (sales consultant). He is a Fantastic sales consultant. Extremely knowledgeable, and patient with our needs and taste for furniture. He would help us find the designs that we wanted when we did not see it displayed and was so friendly and approachable. Great asset for the company! Great person as well

Ish Verma sales consultant was such a big help!

Ish verma sales consultant I came with my wife and Ish was helpful and kept his word with a great discount

Ish Verma (sales consultant) great service.

Ish verma sales consultant Very helpful salesman

Ish Verma Sales Consultant Very good customer service, very nice! Definitely will be back for more.

Ish Verma, the Sales Consultant, was incredibly helpful and helped us find the perfect couch for our new place. 10/10 recommend working with Ish for all your furniture needs!

Rose was very welcoming..nice lady and explicit with all items...great deal we agreed on.

Ish Verma sales consultant was great! He literally treated us like family! We got exactly the couch we needed and at a great price! Me was also very kind and enthusiastic.

Ish Verma, sales consultant, was wonderful! I will certainly be back. He is very knowledgeable and helpful.

Ish Venma he was very nice.

Ish Verma, Sales Consultant is amazing! He is so helpful and thoughtful, i was amazed with his customer service. We ended up buying a couch!!

Ish Verma sales consultant Has been a delight to work with!

Ish verma sales consultant was amazing! If you need any help please look for him he’ll take good care of you(::

RUN! DONT COME HERE!! I had a credit in my account and they didn't tell me it expired. WHAT A Shocker they don't tell you about it. Don't you think if I knew it was going to expire in a certain timeline, I would use it before it expired! Considering it was a significant amount. The sales manager that was there, said the person that called me told me. She said she remembered. According to her the call was made in March by someone named Candice and the sales manager said "oh I remember her making that call and telling you". I highly doubt you remember one call that was made in March. Anyways, they weren't even remotely attempting to help solve the situation. They couldn't be bothered to help and were too busy. I should have read the reviews before coming here.

Purchased a couch & love seat and was told 2-6 week delivery timeline. 6 weeks came and no call from Ashley to schedule delivery. I called the store and was told casually “oh delivery can ACTUALLY take 8-10 weeks.” Not because of unforeseen delay, that’s just the real timeline. He said he would call me back by COB once he got in touch with the manufacturer about the order status. That was two business days ago. One star review because I’m not sure if this place actually sells couches or if they just take people’s money. Thanks Ashley furniture, I’ll be hosting a big Christmas gathering with no seating. Will be reporting to consumer financial protection bureau and the better business bureau.

Ish verma sales consultant, he helped us very much and he was so kind!

Ish Verma Sales Consultant Ash is very knowledgeable, humble and help ful consultant. The minute we entered in the store he welcomed us with his beutiful smile which we appreciate. We told him what we want and he helped us in selecting the furniture and mettress my parents liked. We are, overall, happy with our purchase. Thank you so much Ish!

Ish Verma, the sales consultant was the person who helped us there. We love all the attention he gave us, and for sure we will come back. My husband came to chose the furniture and I came to make the payment, heheheh . He is the best one!! I am writing this review because I came back to Asheley to buy a new queen bed with Ish. He gave us a very good discount and also his boss TJ More. For sure this is my favorite store to buy furniture.

Ish Verma, was really kind and helpful!

Ish Verma sales consultant great customer service.

Ish Verma sales consultant: I’m writing this review in place of my mom, He was really nice and friendly. Helped us with the process and made it easier to make the purchase.

Josue was awesome! We told him what we were looking for and he was able to provide us with several options. It was the fastest, most enjoyable furniture shopping experience!

Ish Verna was a great help with my couch search. He knows Ashley’s collection very well. Ask for him when you get there. And, ask him about a “magical couch”!

Such a great experience at this location! Ms. Rose goes above and beyond to ensure customers are taken care of!

Consultant was pleasant.

Tony Cole was very friendly and customer service focused during the time he was helping us. He was very knowledgeable and willing to go above and beyond to help assist us in finding the perfect sofa. He was very patient and was able to provide us with options to cater to what we were looking for. Unfortunately, there was nothing that would ship out before Christmas, but nonetheless we still appreciated all his help and professionalism.

Ish Verma sales consultant was helpful and courteous and found what we were looking for quickly - highly recommend shopping here!

Ish Verna sales consultant-I met for many years ago. He is a good sales man. I am very satisfied his service.

Rose was incredibly helpful and straight forward with us. No sales games were played and she genuinely had our best interest in mind. She helped us pick an amazing couch!

Ish verma sales consultant. He was a good with his customer service. And we will come back again

Ish Verma provided us with great service. He took his time to guide us through all the products and we bought all the new furniture for our new home from him and he guided us through out the purchase. Please go and ask for Ish!

Ish Verma was very helpful.

Hazzle free, accomodating Tony. Kudos to #Tony

Isha Verma sales consultant Excellent job .very pleasant.

Simply fantastic

Mr. Ish Verma was so helpful in helping us in purchasing our first bed frame as a married couple! Thank you!

Ezekiel Koomson was great! We came in with a vision and he was able to show us the perfect couch for our new home! If you’re at Ashley’s ask for our friend Ezekiel, he’s the best!

Ezekiel was amazing! Very friendly, very helpful, very knowledgeable. He was running around helping a few people as he was helping us, but he still managed to help us figure out what we were looking for and how to get it home to us. Highly recommend using the Gaithersburg Store if you need new furniture.

As soon as I walked in the door someone was there to help me. Sales Associate Tony Cole was fantastic, helped me find a nice set to purchase, and he was a chill guy to chat with. Hope he gets an extra nice Christmas bonus or something.

Tony was great. Very helpful, personable and knowledgable.

Hello: I am writing to tell you about my horrible experience with Ashley Furniture in Gaithersburg, MD because they made me waste too much time getting my furniture in my house and being able to enjoy it. First, to the buyer who helped me in the store in August, I told him that I was interested in a piece of furniture that I had seen and found out about on Ashley's website. I gave him (Kevin Onuoha) the codes for the furniture and, whatever he did, at the time of making the purchase, the invoice shows something completely different than what I ordered, and to make matters worse, the person in charge of processing the payment had to modify the invoice 3 times because she did not have correct information. Second, when I finished my purchase of my bedframe, dresser and nightstands, Delivery company called me in 3 weeks to schedule the delivery, and when they brought the furniture, it seems that the invoice had a description that was not correct and they brought another type of bed. Therefore, I had to tell the people to take it back. Then I waited almost 4 more weeks to schedule the delivery of the correct bedframe and when the bedframe arrived these people had not brought the bedframe slats, so they had to disassemble the entire bedframe and take it back. Finally, my wife had to personally go to complain to the store manager about this abusive delay of the bedframe and so in two weeks they were finally able to deliver the complete bedframe. This was done in the month of October. It took almost 3 months to have my bedframe ready. Even now I have problems with Ashley's credit card, because the incapable workers of this ASHLEY store, entered an amount of $200 charged to my account, for nothing. For which I asked Synchrony Bank to dispute that charge, because they told me that they can't do anything. Without further ado, this is the last time I buy any furniture at Ashley and when I finish my payment, I will cancel my card and will never buy a product from here again. After all this bad first experience here and with that incapable manager and workers that Ashley has in Gaithersburg store, I will never return to this store. Don't buy nothing here

Really bad, do not come. Choose other store. they asked me to pay 5-year protection several years ago, now I want to use it, the insurance company said I can not, and the store said they did not care.

Ish verma, he was our helper and was kind and respectful the whole time, helped us find what we needed

Ish verma sales consultant, I came in with my mom to get a mattress Stella Mary and bought full size they gave us a good discount and he was great and helpful and very nice !!

Mr. Ish Verma (sales consultant) , from moment we stepped in the store he greeted us with very welcoming demeanor. He was very patient and friendly to go over all details with us. Explained things very beautifully. I would recommend him for you next purchase.

Ezekiel Koomson is best salesman I’ve ever met and I highly recommend him and the Ashley Furniture at Gaithersburg Square to everyone out there.

Great experience So many great finds Staff was wonderful (especially Rose!)

Tony was very helpful and great very informative about the furniture that I was interested in come check him out … Don’t forget to ask for Tony!!!! Thank you so very much for all that you have done

Great quality, long lasting furniture at a fantastic price. I have furnished two homes and one apartment all via Ashley Furniture Home Stores and always exceptional service Today was no different. Mary at the customer service desk is a gem! When I purchased my furniture eight weeks ago, they said it would be in stock within six weeks. That did not occur so I stopped by the store today. Mary, with her contagious smile and patient demeanor helped me select some new pieces that were available for immediate delivery.

Ish Verma sales consultant was awesome.

Ish Verma sales consultant: it has been a wonderful experiment being with Mr.Ish at Gaithersburg Ashely store. He gave us ample of time and explained clearly about the furniture which shows his knowledge about the furniture and how professional he is:)

Ish was so helpful and knowledgeable with helping us pick out our mattress!

Ezekiel Koomson and Mary Carswell were very helpful. Great laughs with an amazing deal!

It looks like I’m not the only who has had this experience with this store. I placed my order the first weekend in August, it’s now November. It’s almost impossible to reach customer service (or anyone helpful). I was told a 4-6 week delivery time frame. Every time I’ve called to check the date gets pushed further and further back. At this point I should have just gotten a couch from Big Lots. Beyond frustrated and will never recommend or buy from this store again.

Prices in store are way higher than online. Like 1.5-2 times.

Ish Verma, sales consultant was so helpful to find us a couch that could be delivered right away for a great price! It was very easy process and I look forward to shopping for more furniture here in the future.

Ish Verma was so helpful! I just moved to the area and I was looking for a sleeper couch! He helped me figure out the best couch and found me the best deal!!!! Worth the trip to the store!!!!

Ish Verma's professionalism and knowledge was amazing.

Ish Verma, Sales consultant was very helpful and helped me buy a new couch!

Ish Verma was our sales person and helpful in finding a couch for us that was a perfect fit at a good price. It was easy.

Tony was super helpful throughout our visit and was more than willing to look for the items we were looking for. Would 100% recommend!!

Ish Verma Sales Consultant was a phenomenal partner in helping us find the perfect bedroom set. Ask him about the magic base for your bed, it will blow your mind. We’re so satisfied!! :)

Experienced salesperson

Wrong product sent.

This Ashley furniture location has truly gone down since 2015 when I first ordered from them! At my most recent visit, I asked for a sheet protector and was sold sheets. I went back to return the sheets but was told there was nothing they could do as they had been “final sale” even though when I mentioned the name of the associate who sold them to me, they had seen this associate mistake sheets for sheet protectors too. So I was stuck to pay for both. They did give me a discount on the sheet protectors but why not take the sheets back especially since it wasn’t my fault?!

Our experience today at Ashley’s in Gaithersburg was excellent. We are repeat customers, however today we were helped by a newer rep named Tony. Tony was fantastic, friendly and knowledgeable and he helped us choose the best option for us. He deserves a raise for his excellent customer service! Also the management staff were also great. Thank you so much.

Kevin was extremely helpful. He listened to our budget and concerns. We got 2 mid size dogs and wanted some good and sturdy furniture. He gave us a great discount as well and helped us get to a number we were comfortable with!

Good experience!

I visited Ashley Furniture Gaithersburg location October 8 arround 6pm The Sale person lady "M" was not helpful, and she was not a professional saleperson. I feel like she was irritating with any of my questions, even if she could not print out and guide me further any furniture information that I was interested in . Eventually, I went to Ashley website by myself and found the furniture that I was interested in for my daughter bedroom set. I ordered to get free delivery $50 off sign up first time and got the confirmation getting my furniture soon .5 star for website order.

Ish Verma sales consultant. He is so helpful. He gave us a good customer service best deal and also best hospitality. If you want to purchase furniture's and more you should visit Mr. Ish.

Very friendly and great customer service.

Rose and her team were amazing when it came to helping our family find furniture for our home. Im so happy I walked into Ashley!

Kevin was awesome and the furniture was very comfy!!!

Rose made my purchase so easy and helped me so much and she’s so wonderful. Cameron was super nice. i loved the environment.

Tony helped my partner and I find the sleeper sofa we were interested in. He was very polite and answered all our questions. I would recommend checking out this Ashley store and getting help from Tony for your furniture needs!

Ashley’s Gaithersburg, Maryland. - Avoid this store. Staff openly rude to manager, openly undermining sales made by the manager, verbally dissuading customer from taking home purchased items due to clearly apparent internal employee / supervisor relations issues. All on full display in front of customers. Also, management appears to enable behaviors by not holding staff accountable. Manager overcompensated by making false promises of ensuring thousands of dollars in furniture purchases for a newly purchased home would be delivered much earlier than actual delivery date (over a month after purchases). As a result of all of this chaos, we are now left without a dining room set to eat meals on, a master bed to sleep on, and lighting. Keep the internal drama behind closed doors and do not create false expectations with dishonest salesmanship.

Tony was great and super friendly!

Ish Verma sales consultant is kind of pushy. Would constantly check on us every few minutes to see if we were going to buy anything. Very nice other than that though and pretty sweet guy.

Tony is very good. He introduced what I wanted. I asked a lot of questions and he was very helpful.

Ish Verma sales consultant was very helpful with selling us our dining room table.

Easy process to buy. Nice selection of furniture.

It's was a pleasant and great experience. Tony had great customer service skills.

Ish Verma was great! Very knowledgeable and helpful and made the experience a fantastic one.

Upon entering the Gaithersburg store my husband and I were greeted by Ish. Ish is the best! He is pleasant, kind, and was knowledgable of the product we were interested in. He even got personal and shared photos of his beautiful family and the Ashley sofa they purchased and love so much. We wanted to think on our potential purchase and all that Ish offered us. After a week, we returned and received all that was communicated. Ish made our shopping experience fantastic and fun. His sense of humor and genuine warmth cannot be topped. Thank you Ish. We will see you again. The Clarks

The store was well stocked and displayed. Broad selection addressing the budget and not so budget conscience shoppers. Offers option on the woodgrain finishes to choose from. Credit process seems AI ready, none intimidating, only a brief background inquiry, fast and sufficient credit approval. Pleasant and engaging personal.

I had a pleasant experience working with knowledgeable and professional staff. Very helpful in picking the right mattress and configuration.

Ish Verma, sales consultant, was very helpful and set me up with exactly what I needed. I appreciated his help and enjoyed the shopping experience.

Ish Verma was excellent and helped us buy a great couch. Excellent customer service.

Great service

The Manager Cameron and sales rep Ish made for a fantastic experience. Will be returning for sure to purchase more from them!

Ish verma sales consultant, I made a purchase thru him he was very pushy “ nice” even told me he’ll give me a discount on the purchase ofc it was for me to buy the sofas but the main one thing he should have mention, he didn’t, I receive a call to confirm delivery and find out I was getting the display not what we talked about, and I had to find out thru the phone, I’m upset and they should be more conscious on telling people the truth

The team handled my return and second purchase with true professionalism

Rose at Ashley furniture in Gaithersburg, MD is phenomenal. Rose approached my sister and I when we entered the store. She was very helpful and walked us around the store until we were satisfied with our furniture picks. I would give Rose a 10 out of 10.

ISH VERMA Sales Consultant He Was So Good to US. I will Come Again & I Recommend His Name To My friends and family members.

Ish Verma sale consultant very nice guy and careful and we will be back we recommend ish to every customer. I came with Bob Murphy to buy my Furniture.

Kevin and the guys was awesome. Five star service well done.

Worked with us until satisfied

Ish Verma sales consultant. Very professional, excellent and very kind person. I absolutely recommend! My name is Viviana Almazan in the purchase order.

Excellent experience all questions were answered and a good discount as well

Tony, the sales rep was helpful and had patience with us as we narrowed down our choices towards buying our Chest drawer.

Ish Verma was wonderful! Thanks for your help!!!

I had great experience with the sales team, and they were able to help me with all of my needs for me to relocate to Maryland 🩷💚

Rose was very friendly, helpful, and knowledgeable. She has excellent customer service skills!

Ish verma sales consultant was the best and made the experience delightful

Ish Verma Sales Consultant Very friendly and helpful when purchasing a couch.

Ish Verma the sales consultant was a great help

Ezekiel made our experience excellent. He was professional and patient answering all of our questions. We cannot thank him enough!

Ish Verma - Sales Consultant He was a great salesman! We have now purchased a new couch and are looking forward to it.

Ish Verna is my favorite salesperson ever. He helped me with my new furniture to my new home. Thanks!

I had wonderful experience with Ish Verma. He was very friendly and helpful. He is very knowledgeable person about furniture aesthetics. I am happy that I met him. Overall, it was very satisfactory visit. My actual name on ticket is Vijay Sharma.

Ish Verma sales consultant provided good service for me.

Tony was awesome and very helpful. He gave us our space but was ready to answer questions whenever we needed it.

We purchased our first sectional sofa from Ashley Gaithersburg. The sales assistant Tony was very helpful to us. He answered all our questions, thank you very much, we appreciate it very much and recommend it.

I’d love to say I had a good experience but I can’t have an experience at all. The website has no way of filtering for items in stock in my area. I gave up going through pages and pages only to click on an item and see it’s out of stock. I even chatted customer service because I thought I was doing something wrong. They confirmed delivery is available and said I’ll find great choices on the website 🙄. except I can’t actually find anything. This is an easy fix Ashley - highly recommend if you want customers to stay on your site.

It was a great pleasure working with our sales assistant Tony. Thank you for his warmth and answering all our questions. We recommend him to everyone.

Ish Verma Sales consultant is an excellent professional and a great human being. He helped us in getting a really wonderful Sofa and made our purchasing an amazing experience. Thank you Ish for your time and assistance. Ashley is Lucky to have you, Ish. Cheers

Isa Verma sales consultant help us us find a blue covered couch with my mom Karen S. He was fabulous!

Very knowledgeable and helpful salesman.

Store was aggressive with their approach to convincing me to wait on the 6 week delivery instead of getting a refund.

Ish Verna helped us out a lot, he was great with my kids in the store. He helped me find a good couch for Ben though the one I wanted was out of stock. Thank you!

Ezekiel was a fantastic salesman and helped us pick the perfect sofa and color for our room. He is pleasant, professional and a great person. The girls that helped us check out were also great to work with and great personalities which makes it a good experience to shop here. Update: We found the item could not fit the item in our room we intended and the order was easy to cancel because it was done two days before delivery. We did fine that the same items are much less online, almost 1/2 price less. Pretty sure l won't shop there again though, sort of felt deceived, not by the new salesman but by management. Their policy is to match the online price but you have to show them, they don't mention, so go informed.

Ish was outstanding. He took time to show us around. He’s the best sales person to look for.

Ish Verma Sales Consultant was wondering to work with and very accommodating and patient. He worked with all the requests I gave him to help me find the perfect dining room table without settling.

Ish was very helpful

Ish Verma, Sales consultant made us feel like family from the beginning to the end, providing us detailed information about everything we needed, and more. This was the best furniture buying experience ever!

Kevin was very helpful!

Ish Verna sales consultant was outstanding helping me through the process of getting a lovely chair for my granddaughter

Super disappointing experience with this location. I always buy Ashley furniture. I purchased a couch and a loveseat as well as four other items. On the day of delivery a loveseat is missing. I try to rectify the situation I’m met with a remedy that further inconveniences me. I call for an update on when I can expect the couch to be picked up because I just don’t want to waste more time. I get no response, I get no update as promised. It’s a nightmare trying to scramble to get a refund and a new couch. So disappointed. In addition, given their mistake I have to pay $100 for them come get the couch as a return.

Wonderful customer service!!! Rose was very thoughtful in helping us find the perfect recliner! I highly recommend the Ashley Store in Gaithersburg.

We had a date with Merari At 3:30 Since we were buying the furniture for our room. What seemed like a nice experience stopped being so, until a man who is apparently the designer approached and scolded my son 15 months old in an unfriendly way. To which I reacted and told him that he didn't have to talk to us that way. I think he doesn't like children. What made the situation even more tense was when they called me from the area where I had to make the payment. I found him talking to management explaining a version far from reality I asked him not to continue talking about the subject and just apologize. He responded arrogantly that he had nothing to apologize for. Management was aware of what was happening and did not want to intervene in the situation. In the end we left the store while we were in the car. I told my wife that I couldn't leave without filing a complaint with management. I asked to speak with him. They told me that he was at lunch. I wanted to cancel the order but Merari shewad very professionally . I would like the Ashleyser corporation to contact me and ask them why they have designers with that attitude. I have been a customer of this store for many years and I would not like to have to look for other means because of this incident. I hope this incident never happens to anyone again, for that reason I wanted to share my experience.

Ezekiel (salesperson) and Michael (manager) were incredibly helpful and gave us a fair price on the couch we wanted. We are so excited for this purchase and can’t wait to see it once it is delivered!

I just bought a reclining sofa from Rose Kelsang at the Ashley store in Gaithersburg. She was professional and kind all the way thru the process 🥰. She really took the time to understand my needs and was never pushy. Awesome job Rose! The store is very lucky to have such a dedicated and great employee 👍

Ezekiel was very helpful. He helped us find a sofa that was pet-friendly and provided advice on sofa options. He was very personable and knowledgeable, and made us secure in our purchase.

I came in to look for a couch today and was instantly greeted by Ezekiel after entering the store. He inquired about what I was looking for. He showed me several options for recliners and I selected one. His customer service skills are excellent. As a former retail manager I was impressed. I hope he is promoted within the company. The rest of the staff was very friendly as well. It’s a warm and inviting environment. I plan to return to this store for furniture in the future.

Ish Verma sales consultant was wonderful and showed excellent customer service !

Great service, friendly people, and good prices. Christopher and Nadia were very helpful!

The WORST store to ever purchase a furniture from. I have been waiting for my sectional since JULY. We are in September now. Every time you call they have a different delivery date. You will be told a date and it will change the to the next month after all assurance that you will get your furniture. Terrible and most UNHELPFUL customer service representatives. If I could give this place 0 stars I would. You are better off going to Value city where you will get your furniture way faster

Mr. Ish Verma was an excellent sales consultant! Very kind and helpful!

Came in tonight as I’ve been browsing for a couch with some specifics in mind. Went to ask for help and to ask some questions about a couch I liked after browsing the showroom . J, the sales manager, was so incredibly helpful and informative- he’s also funny which we love! We decided to purchase the couch in that moment which was also a quick and easy process. Thanks J for all the incredible help this evening!

Ish was an amazing salesman, helped us very quickly and love our dining room set!

Update: Downgrading from 5 to 2 stars. The living room set I was told would arrive in two weeks took more than two months. I have no issue with extended wait times for desired products, but I do have issues with being given false information to entice the purchase. The furniture itself is pretty good, I'd give it a 5/5 considering the cost, appearance, etc. Delivery people were great, too. All in all, I would still fully recommend this store, as long as you're prepared to wait a lot longer for your purchase than the timeframe they give you. Original review: Great store- great selection, staff, easy process. Was assisted by Ish Verma, who was very helpful and lovely. Would recommend!

Ish Verma, Sales Consultant: Great service and very friendly!

Ish Verma sales consultant. Had a wonderful time working with Ish and team.

We came to get furniture and this is our second time with Ashley. Great price, amazing service and quality of products are amazing , hassle free services. Mr. Ish Verma was extremely helpful and patient ..please ask for him and all your requirements will be taken care of. High recommend this place for all your home furnishing needs.

Ish Verma, Sales Consultant, gave us a wonderful experience. He was very knowledgeable and went above and beyond to help us find what we needed. If you need furniture ask for him. You’ll be in the best hands.

Ish Verna had great customer service. I got some nice furniture at a good value!

Rose D. helped us at the Gaithersburg, MD store to furnish our new home in NJ. Rose was delightful to work with. She made suggestions based on the spaces we had to work with, provided detailed information about each idea and answered all of our questions. Rose gave us a nice deal that allowed us to purchase everything we needed in budget. We have purchased Ashley furniture before and have to say this was the best experience working with Rose. Thanks so much!

Ish Verma Sales consultant, worked with us on purchasing a living room set today. Ish did a great job educating us on the sets available and showing us best furniture to buy. It was a very pleasant experience with Ish. We will recommend him for any one I know. Chandra Senanayake.

Ish Verma was my sales consultant. He was very helpful and we found exactly what we wanted for our new home. I am very happy, he showed us around the store and listened to all of our questions and answered everything very thoroughly.

Ìsh Verma sale consulting Is an excelent sale man

Ish Verma-sales Consultannt Thank you so much for all of your help..

Ish Verma sales consultant. Great experience, very informative and very helpful and knowledgeable. I bought the furniture for my wife

When I entered the store the type of furniture I was looking for was just in front. Ish Verma was able to tell me about the price and difference with other materials and styles. He was helpful and kind. I also must say that my furniture was ready earlier than I expected (a week or less after the purchase) and I have already scheduled a day for my new stuff to be home. I’m happy with this purchase. Thank you, Ish.

Ish Verma, the sales consultant was very helpful in working with us on a sofa set.

Ish Verma, sales consultant, helped me purchase a nice couch for my apartment. I appreciated his thoroughness in helping me get a good deal.

Ish Verma Sales Consultant is a very professional sales person. He helped me to buy my house furniture about two years ago and today he also helped me to buy more with good discount.

Ish Verma was very helpful and friendly.

Ish was very helpful in getting us what we needed at a good price!

Ish Verma sales consultant is the best. Very helpful in making the right choice and makes the buying experience enjoyable! Very knowledgeable.

Ish V. was very helpful in guiding us throughout the store and the different products. He was very knowledgeable and personable and helped us buy furniture for our new abode.

Ish Verma help me with my new living room set it’s amazing

Ish Verma was our sales consultant today at the Gaithersburg store. Like always, he is very professional and friendly. He was able to help us get the items we were looking for. Because of agent like him, we always happy to return to the store when even we need to get something. It was a real pleasure to spend time with him at the store since we got everything we were looking for. Thank you for having him at the shop. Let’s keep up the good work.

(Translated by Google) The service provided by the employee Ish was excellent, a very attentive and available employee! (Original) O atendimento realizado pelo funcionário Ish foi excelente, funcionário muito atencioso e disponível!

Ish Verma sales consultant, great customer service, great actitud, help us find the perfect dinning table for our new house!! Definitely recommend. Ask for him when you visit the store!!

Ish Verma sales consultant was very helpful and knowledgeable on all we’ve asked him, as my wife Web and I came to buy furniture for the house

My wife and I had a stress free shopping at the Ashley’s in Gaithersburg. We were greeted and treated well by Mr. Ish our salesperson who was very courteous, and understood our needs. He helped us through the process without any sales pressure. We were also satisfied with the quality and choices of furniture available. We would recommend this store and salesman to anyone looking for furniture. Bryan

Kalsang Dickey provided us wonderful service and was great in explaining all the details. She took special care to understand our needs. Thank you so much for your help.

Ish Verma. Sales Consultant. My husband, Ruben, and I just went to Ashley in Gaithersburg and was fortunate enough to get Ish Berna as our sales associate. He was so pleasant and very helpful. He answered all questions and gave us his complete attention with the best deal. We bought a bedroom set and will be coming back here again for any future furniture purchases.

Ish Verma, Sales Consultant, was so helpful purchasing our couch! Extremely knowledgeable and treated us like family. He went over our options in detail and made sure we were happy with our purchase. Ask for Ish!

Kalsang Dickey provided us wonderful service and was great in explaining all the details. She took special care to understand our needs. Thank you so much for your help.

Ish Verma Sales Consultant was very friendly and helpful with my first couch purchase at Ashley Furniture. Ish went above and beyond to help me. Highly recommend to work with Ish.

ISh VERMA Sales Consultant We bought several furniture from Ashley store and Mr. Ish is so amazing person and helped us lot to buy more stuff. We really appreciate him to be such a polite, friendly and professional person and helped us a lot. Thank you to Ashley store for having such a wonderful person like him

Ish Verna, Sales Consultant He is great person to do business. I will recommend to my friends.

ish verma took care of us and yumi and we bought this recliner couch, you should come here

Mrs. Rose treated us well, made our shopping experience so much better.

Ish Verma sales consultant is a great addition to the Ashley team. He took the time to show us the pieces that we were interested in and gave us a good deal.

We went to Ashley furniture from our friend’s recommendation, Ish was very kind and showed us around on some of the inventories that they have. My wife, Winni decided to buy the sofas with his recommendation. She got approved for financing within minutes and we’re expecting our sofas to arrive in a few weeks. Looking forward to enjoy the new sofas!

Ish Verma sales consultant. The best Sales man ever!! So kind and helpful, I got my dream dresser with a great discount!! Thank you Ish!

Rose was great, very helpful, kind, and honest.

Mr Ish Verma sales consultant is very kindly and professional. Good services

The moment we enter the store, Zee/Zayid introduced himself to us and warmly welcomed us. We had a really great interaction, making sure that all our questions were answered and helping us in our decisions. We purchased our newly wed couch and definitely going back there looking for him when we need furniture’s for our future house 😊 Thanks Zee! Stay kind and welcoming 😊 - Gee Ann and Ivan

Ish Verna Sales Consultant he did Excellent job we will come back

Ish verna sales consultant was very helpful and matched the online price. And explained exactly what was in the protection package. Very satisfied

I accompanied my sister as she was looking for living room furniture and a dinette. The prices are way too high, even with a so-called markdown. She did find a cute dinette.

Ish Verma was awesome and took the time to help my brother (Kevin) and I find pieces we loved at a great price!

Ish Varma dales consultant helped nicely to get what we want and he helped to get it with right price for my husband Karthik

Ish VERMA , it was a pleasure to have you as sales consultant, you made our shopping moment easy and we thanks you for your valuable advice and availability.

Great experience with Ish Verma!

Ish Verma sales consultant was very helpful during my visit at Ashley. Come see him. He is like a family member showing me best deal for the day.

Ish Verma sales consultant is the best! He was a big help for us!

Ish verma, very good representative, kind like my brother. Thank

Ish Verma, Sales Consultant was so helpful, informative and kind to me. Best Sales Consultant Ever!!!

Ish Verma is sales consultant who helped me choose my new couch. He is a great knowledgeable person! Pleasure to work with. Very personable.

Ish Verna sales consultant was very helpful. Great customer service, 100% would recommend.

Ish Verna, sale consultant, he’s amazing person and great saler

Ish Verma (Sales Consultant) I came to Ashley furnitures with my husband Jeetendra Upadhyay and bought a sofa. Mr. Verma helped us to get a very confortable sofa in a reasonable price, he is phenomenal. I’d recommend everyone to approach him when you come to Ashley at Gaithersburg.

Ish verma sales consultant. He is such a nice person and strong sales man whom helpe us to find and get what we were looking for. Thank you .

ish was so helpful!

Terrible decision to buy from this place. They sent me a bed with chipped pieces. Then said they’ll swap out the pieces an eternity later I only have one of the requested pieces. This place is a complete ripoff.

Ish Verma.I had a great experience shopping in one of your store (Gaithersburg ).Ish Verma was very helpful ,patient and answes all question i asked.

This is the worst Ashley Furniture in the area. I walked in 1 week ago to purchase 2 mattresses and 2 bed frames. Ignacio was useless and tried to inform us that the price differs based on the financing terms. He then tried to include a protection and add-ons against what we wanted. I walked out. I then went online, priced out my own furniture and was ready to purchase online but the website crashed. I took a screenshot of everything I wanted and hesitantly returned to Ashley’s. On arrival, there was no one to attend me on an empty Monday afternoon. I walked myself over to the counter and told Josue of my order. He took over 10 minutes to give me the items I requested. He then priced it over the website price. After my mother asked some questions, he got upset, priced matched, and walked away and started to make fun of my mother. My mother told him to answer some of our questions and Josue told us that he doesn’t care and walked off. The finance rep then informed us that he added an additional 99 dollars to the price for “premium shipping” without letting us know. WE DID NOT SIGN ANYTHING AND WALKED AWAY. I refuse to make the mistake of walking into this store with NASTY customer service.

Ish Verma my brother was very professional, pleasant, and informative about each item. He also made sure I received the best deal possible. Please request him and I believe you will receive the best experience.

Ish Verma was such a wonderful sales consultant. He was personable, professional and very knowledgeable about the products. I made a great purchase and I will be back to buy more. Keep up the great work Ish. I’m sure you will soon manage your own store! “Your sister” Ashley with the curly hair LOL

Went with my husband, Dan, and found the perfect living room set. Ish, the sales consultant who helped us, was wonderful! He took his time, we went over everything, and overall, it was one of the best customer service experiences. Thank you, Ish!

Ish was very knowledgeable and great to work with!

Ish Verma Sales Consultant Mr. Verma was a very professional with a great costumer service and acknowledge

Ish Verma sale consultant. He was very nice and polite. Very helpful and very professional.

Ish Verma Sales Consultant Ish was very personable and helpful in selecting furniture and financing. Had a great experience.

Ish Verma sales consultant was an amazing consultant and human in general! He was incredibly helpful and welcoming and kind! Such an amazing experience! Highly recommend!

Ish V. Sales Consultant was very helpful and friendly! Great service

Ish Verma was extremely helpful and came recommended from my family members. Looking forward to working with him again!

Ish Verna sales consultant was excellent.

Ish Verma Sales Consultant did a good job, friendly, good service.

Ish Verma was super helpful with our son’s purchase of a wonderful chest of drawers!

We went to Ashley’s today and verma sales consultant was pretty humble, he let us check the store and give us space to think, we finally decide and he helo es with the process to make everythig smoth. Thank you so much!

Ish Verma sales consultant very nice person and very helpful with what I came for. Great term of people 👌

Excellent services by Ish Verma. Highly recommend him and his services.

Ish Verma Sales Consultant He is very good in explaining about the products and we are happy about his service.

Ish Verma the sales consultant was great! Super friendly and professional. Highly recommend!

Kalsang Dickey was absolutely wonderful to work with. She's very helpful and understanding with what I needed and what my style/likes are. She's also very considerate as well as knowledgeable with everything. Ignacio was also a pleasure to work with. They never pressured me into anything more than what I came in for.

Ish verma Sales consultant Ish is excellent sales person love to go forward in future would love to buy with him

Ish Verma, the sales consultant was great and helpful when I bought a item. Choose him whenever you are here at this store. You won't regret! Thank you Verma!

(Translated by Google) The items in this store are of very poor quality, expensive and useless. We made a purchase of a bedding set and it was damaged and they never sent the damaged pieces. Do not buy this store with very bad service. (Original) Los artículos en esta tienda son de muy mala calidad caros y no sirven hicimos una compra de un juego de cama y se dañó y nunca mandaron las piezas dañadas no compren esta tienda de muy mal servicio

I expected more than they had

Ish Verma sells consultant. Good sell deal from Ish .

Ish Verma was my sales consultant. He immediately made me feel like family. He helped me pick a couch that suited all my needs. Thank you Ish!!! God bless you and your lovely family!!!

(Translated by Google) Very good service from Mr. Ish Verma, he answered all my concerns and knew how to guide me to find the right sofa for my house. I am 100% grateful. (Original) Muy buena atención por el Sr Ish Verma contesto todas mis inquietudes y supo guiarme para encontrar mi sofá adecuado para mi casa , estoy agradecido al 100%

Ish verma sales consultant he was good to us.

Ish Verma sales consultant was very helpful in picking out our sofa. We will send friends and family to Ish for help.

I worked with Shan today and was able to find the best quality furniture quickly and for an amazing deal. We always shop with Ashley and this just ensures that we will continue to in the future!

Ish Verna sales consultant was absolutely amazing! He was informative and informative patient. He made sure we got a price match and delivery!!! Thank you Ish.

I had an excellent customer service experience with Ish Verma Sales Consultant. He was so helpful!

Ish Verma sales consultant is really helpful and knowledgeable

Ish Verma, sales consultant, was very helpful and patient as we picked our sofa. He was a great help for us. We recommend working with him!

Ish Verma was a wonderful salesman. He helped us find exactly what we needed. Friendly and attentive. Good prices and discount!

I bought a couch! Joey was the biggest help and we wouldn’t have spent so much money without his influence! He’s the best guy to get help from.

Joey was super helpful. We brought our first couch!!

Joey Hinson was the best help we could have asked for when shopping for a couch. He showed us all the options within our price range and in the styles we wanted. He answered all our questions and was super patient with us. I definitely recommend the Ashley in Gaithersburg for shopping needs.

Ish Verna sales consultant We have a great experience with him and he gave me and my mom a great discount. He was very passionate about our interests.

Ish Verma -consultant was very helpful

Ish Verma sales consultant was very efficient and expedited the sale with little wait time. Will come again and recommend Ish Verma to friends and family.

Ish Verma Sales Consultant was helpful in finding the right sofa and table.

Ish Verma, my sales consultant, was very helpful and efficient in finding the right office chair for me. Highly recommend!

5 stars for Ish Verma, I will follow up on actual delivery/product quality later.

Ish Verma sale consultant was very helpful and patient when helping me. I was very indecisive as I normally am and he helped me make the best choice for me.

Ish Verma sales consultant. Excellent salesmen very helpful in selecting my furniture and very polite. I will recommend Ish Verma to buy furniture from him.

ISH VERMA SALES CONSULTANT. I loved the attention. good customer service

Ish Verma Sales consultant Helped me find my first couch very help and great service for my first home(:

Ish Verma is a great consultant. I wasn’t sure what would work best for my living room. He helped me find exactly what I needed. Highly recommend.

Ish Verma, (Sales Consultant) at Ashley Furniture Gaithersburg, is very helpful, provided answers to all my questions and helped me with financing. Very helpful Man and I recommend everyone to see him..

5 Stars For Ish Varma for his kindness! Ish expertly guided us through the process, gave us the best prices, and offered top-notch customer service. Thanks to Ish, we left happy and satisfied. Ask for Ish for a great experience!"

Ish Verma Sales Consultant provided great service and was very attentive to our needs. Would recommend.

Ish Verma Sales Consultant was very helpful and was able to answer all of my questions. Pleased with the service provided.

Ish Verma was very helpful in helping us find a couch with a chaise. He allowed us plenty of time to find the perfect couch for me and my wife. We were given a great price and delivery fee. Very happy.

Ish Verma sales consultant - super helpful! Got us a great deal and exactly what we were looking for. Very nice and supportive. Very kind and personal client attention. Very satisfied

Dory did a fantastic job helping with our recent purchase. Very knowledgeable and did not pressure us at all. We will be back for other needs in the future.

Thank you so much, Cynthia, for being very helpful and patient with me answering all of my questions! Thanks for the discount too!

Ish Verma Sales Consultant He was so informative about the items in the warehouse and very friendly. I’d recommend him to anyone.

Ish Verma (sales consultant) was great! Good deal on furniture also. Highly recommend.

Dory was great. Knowledge and not pushy. Excited to get our furniture!

Ish Verma sales consultant was friendly and professional. I highly recommend you ask for him when shopping at Ashley.

Ish Verma, Sales Consultant was very nice and answered all my questions. Ish never pressured me to make any choices which was very refreshing and made it easier to want to buy because it wasn't forced. 100% recommend and ask for Ish!

Ish Verma - Sales Consultant. Excellent job Ish. Was awesome working with you. I will come back to this store just because of you. Thank you

Ish verma sales consultant. Was very helpful and kind. He gave us time on our oun and was able to answer all of our questions. We never felt pressured and enjoyed our visit. Thanks Neil and Kim Franz we came together to purchase the couch.

Ish Verma, sales consultant was very helpful in helping me order the sofa that I wanted. Thanks so much!

Ish Verma Sales Consultant was great. He was very professional and helpful. We love the furniture!

Ish Verma (sales Consultant) is so great. He is helpful. 🌺🌺🌺🌹🌹🌹He helped us a lot about choosing our furniture.

Ish Verma (sales consultant) was very helpful with my new purchases and kind! Will come back again and recommend Ish Verma to my friends and family members to visit him at Ashley!

Dory at Ashley Homestore really came through for us! Last minute furniture shopping due to a sudden move during the holidays…at first we thought there was nothing. Yet he went above and beyond to find us the perfect living room set that same day. Would highly recommend and will return in the future. Thank you, Dory!

Ish was very helpful and considerate of our wants!

Omg! This place is awesome! My husband Dayon and my princess came to find furniture and our consultant ISH VERMA was phenomenal. He wasn’t just a salesman he made us fell at home. I would recommend Ish to anyone such a great guy!

Ish Verma sales consultant. Did a perfect job and helped me find what I needed. With very good prices. Will be coming back with any other request

Came in with my wife, Renee Barnett. Ish Verma was our sales consultant and he was amazing! He was great to work with. Follow up to my original post. While Ish was very good to deal with, the chair we received from the warehouse was completely damaged and unusable. It has been weeks and Ashley furniture has failed to respond. I had to drop the rating to one star.

Ish Verma Sales Consultant was very helpful. From walking in through the entire process. He was great with my kids too. Appreciate it

Ish Verma sales consultant : We went to Ashley’s to get an ottoman and we really appreciate a lot of help from Mr Ish. He is so warm and full of energy and gives his 100% to make sure to get what you want.

I bought an Ashley Furniture couch 20 years ago. I've been looking for a while to update, even though It's still very usable. Today I worked with Dory Angel at the Ashley Furniture store in Gaithersburg, MD and found my new couch. Dory was great - he helped me decide what I wanted by knowing what products fit my needs and budget and showing me all options. All the Ashley staff were professional, knowledgeable and pleasant. It was a very good experience.

Ish Verma was very helpful with us finding a living room set. Will come back again when need more furnishings.

Troy was amazing he was patient. He helped us find the right couch that fit our needs.

Dory was an excellent sales representative/consultant. He understood my needs and goals, then provided creative options along with great prices! Ashley is lucky to have such a great sales advisor on their staff. Thanks again, and I'm sure we'll do business again.

Bought the protection plan for our table and it won’t cover scratches. Just called their customer service and after a lengthy wait they told me the damage wasn’t covered. I don’t know what the point of having a protection plan for a table is if it doesn’t cover scratches!

Ish Verma Sales Consultant He is very helpful and accommodating. Excellent customer service ❤️

Great service from Dory! Very helpful and very nice.

Ish Verma sales consultant is a very helpful man if u guys need any help go to him to help u with everything u need in the store.

Mr Ish Verma sale consultant was very nice, friendly, and welcoming I think he need more race.

Got everything we needed. Dory was awesome.

Ish was great, very knowledgeable and helpful with our sofa selection!

Ish Verma( sales consultant) excellent service and very friendly. my family (edward and my daughter) is with us to look and find furniture..we highly recommend him for new customer.. thank you Ish for helping us even though its late.. you did a great job.

Ish Verma sales consultant is a great person. I am very satisfied with his sincerity.

Worse experience ever. Sales person - Joesph mislead us. We just purchased over 12k worth of furniture- he assured us that everything was in stock. Day of delivery - we’re missing our side tables, and couches (they delivered the wrong ones), AND the delivery personnel were rude and cursing at my boyfriend in another language and threatening to leave with the furniture because they were 15 mins late and had to wait an additional 10 mins for another truck to leave the loading dock. Overall very disappointed.

Came into the store with my partner Jake to buy a sofa for our living room, and we received tons of help from Ish Verma. He showed us the various options they had for what we were looking for, and we ended up with the Maggie Sofa! Great experience and we will be coming back for other pieces!

Misael and I had a great experience working with Ish Verna sales consultant.

Joey Hinson was my rep. Thank you so much for your help and assistance. You helped me make the best decision that would be great for my home. You are very patient and caring to your customers. Joey is such a nice human being. Go see Joey when you guys stop in. Thanks again Joey and I wish you all the best and God blessings to you in everything you do.

Ish verma sales consultant very helpful and a lovely person Came with my family my dad Carlos

Ish Verma sales consultant was very kind and a great salesman. I would recommend seeing him for whatever furniture needs you have.

Ish Verma- Sale Consultant Ish was a great helping us with all our furniture needs today. Very efficient with his knowledge of all the merchandise. Was able to guide us in selecting the best for our home needs. Thankful he was present when we came in today.

Ish Verma is the best. If you go to Ashley’s please see Ish. My mom Juliette went to see him and he was a huge help.

Ish Verma, Sales Consultant assisted me & he was amazing! Very informative & kind. I will definitely be returning.

Ish Verma sales consultant Good he help me to select the furniture

Ish Verma, Sales Consultant. Was very helpful and informative.

Ish Verma sales consultant at the Gaithersburg location was extremely professional and very knowledgeable and most importantly polite and had a positive attitude towards his customer's. If you are looking for furniture for your home, don’t look any further then Mr. Ish Verma. Thanks for your help!

Our Sales Representative, Dory Angel, at the Gaithersburg location was 5 amazing stars. He greeted us as we entered, was super knowledgable, not pushy, provided great recommendations, and we felt that he truly enjoyed helping his customers. He was genuine and we had a great experience for our mattress and bed frame purchase at Ashley’s because of Dory.

Ish Verma was our sales consultant. And he helped us thoroughly to make our selections. We had a long list of things to buy and was patiently working with us.

Ish Verna sales consultant very good and give us good descont

Had an amazing experience with consultant Ish Verma! He was extremely attentive and helpful, made my shopping experience amazing!

Ish Verna is the best sales consultant! He helps my family and me to choose the best furniture for the best price. Thank you Ish! We will definitely come back

Ish Verma Sales consultant He is very professional and helps us to make a good decision on what stuff we want to buy. Thanks!

Ish Verma Sales consultant He is a good consult we got a sofa and loveseat with a really good discount and we will be back again :)

Ish Berma sales consultant He is very good with sales dealings and good behavior man

ISH VERMA Sales Counsultant He was very good

Ish Verma sales consultant is been helpful. He helped with the best deal and explained everything perfectly 👌

We had a great experience at Ashley in Gaithersburg. The sales associate, Troy, was patient and helpful and allowed us plenty of time to try out LOTS of couches until we found the perfect one! We are very happy with our new sofa and desk!

I would love to endorse Mr Ish Verma, Sales Consultant at Ashley Furniture, Gaithersburg. Mr Verma was extremely professional and courteous helping us look for the right furniture and we had a great experience. Wish him the very best and huge thanks!!

Ish Verma, was very helpful. We bought our dining room set from here. Good service!

ISH verma is consultan he really help us to find the Wright sofas that iwas looking for. Thankyou

They have a recall on a set of recliner couches. They can CATCH FIRE BURN HOUSE DOWN AND KILL PEOPLE. they hired an agency they keeps ***putting in request to speed up*? It's been weeks past the deadline for them to fix my couches. I've called an ask for manager and they hang up. If someone knows a lawyer or attorney please help and get this to the courts. I'm deeply sadden something so easy. I haven't been able to use the couches for almost 2 months now!!! Absolutely sad. The BBB is involved as well.

Ish Verma sales consultant, helped my son and I with new furniture for our new house and it was exactly what we needed, Ish is the most helpful sales consultant we’ve come in contact with, I highly recommend him, thank you so much Ish, you’re the best! 😊

Ish Verma sales consultant is amazingly friendly!! Had a great experience at store today with his help❤️

Be sure to ask about return policy on mattresses. After purchasing five mattresses and spending a total of $14K at this store, the salesman failed to inform me of the return policy for mattresses. Salesman stated that we could return the mattresses after 30 days but failed to mention that we needed to purchase a mattress protector from them. At checkout, I was asked if I needed a protector (which I had already) and stated no. The return policy only applies if the protector is purchased from them. After only 3 days of use I was told by their cooperate office that I could not return the mattress because of my failure to purchase there mattress protectors. Very disappointed with either the incompetency of their corporate return policy or deceptive sales tactics and will be taking my business elsewhere.

They don’t even deserve 1 star but I have no other option. I made the biggest mistake of my life on September 2nd 2023 by purchasing a 7pc bedroom set from Ashley in Gaithersburg. This is my first review online in 45 years so you can guess how PISSED I must be. NEVER EVER buy furniture from them as they are the biggest CROOKS, LIARS and have the WORST customer service on our planet EARTH. The furniture was delivered on 25th October and thanks to the delivery guy who damaged my wall while carrying the Chest. Guess what, he claimed the damage was already there. Everything that I bought is DAMAGED. With in 72 hrs of the delivery I asked them to take everything back but all I got from them was a lot of hold time and PHONE BANGING. They are forcing me to keep the DAMAGED furniture which I will not. I have filed a DISPUTE with Synchrony bank and will go further if needed. In the uploaded pictures you can see the DAMAGES and the big GAP between the mattress and the bed on both sides where I have to keep pillows so that my 10 month old baby boy doesn’t fall into. IF ASHLEY WOULD BE THE ONLY PLACE TO BUY FURNITURE- I’LL KEEP MY HOUSE EMPTY!!

Ish was an extremely friendly and helpful salesperson. The price I received for my mattress is unbeatable!

I came with my wife to get a sectional and Ish Verma helped us through the whole thing. A great price and an easy experience.

Ish Verma - Sales Consultant. Came to the store with my husband (Walter) and bought a lovely bed frame. Super happy with our purchase.

Ish Verma Sales Consultant: Ish was great assisting my sister Rachel Sorrell and I with purchasing a sofa.Thank you Ish

Ish Verma sales consultant was extremely helpful and a pleasure to work with.

Ish Verma Sales Consultant was amazing during my shopping trip and helped me to get a really nice sectional for a great deal. I felt like family.

It was great customer service special Mr. Ish Verma sales consultant was so helpful

Ish Verma Sales Consultant, helped us a lot with looking around and choosing which furniture to use. He also helped us get a discount on our order.

Ish Verma assisted us and was very helpful. As you would expect at a furniture store, they can be pushy about closing the deal, but ultimately we are happy with our purchase.

ISH VERMA sales consultant Provided excellent knowledgeable service and friendly customer experience with him

Ish, the sales consultant was very welcoming, kind and supportive. He helped me alot choose great furniture and also got me a great deal with price.

Dory Angel, Sales Representative at the Gaithersburg, MD location was very kind and helpful. With many options and prices, I was undecided but he was very patient with me. He didn't rush me to make a decision and he was trooper in getting me discounts. I highly recommend Mr. Dory.

Loved shopping today at Ashley in Gaithersburg! Gulshan Kumar made everything so easy! Will definitely shop here again!!

Mr. Dory helped us with all the viewing of furnitures and all the suggestions. He is very professional and a sweet person. We will definitely reach out to him for any of our next purchases.

Ish Verma, Sales Consultant, gave me outstanding service. He is genuinely a very kind person. Though a salesman, was kind, professional, patient, and cared about the needs of my family. I’ve shopped at Ashley Furniture for years, and had all wonderful experiences. But Ish I will never forget. He did all possible to get me the best price for my items. I will look for him when shopping at Ashley’s in the future.

Ish Verma custom service was refreshing. found exactly what we needed. Thank you Ish.

Ish Verma, sales consultant, was extremely friendly and helpful. We were very pleased with his service and found the furniture we were seeking with no hassle.

Ish verma sales consultan He was good person and give us good discount

The Worst customer service. They left me waiting for over 20 minutes. After i came to look for the guy, he sat down and it only took him 30 seconds to print the paper. They dont value peoples time.

Ashley Furniture was awful. I would give it 0 stars if I could. It took OVER 3 months to get a satisfactory couch that was not damaged or looked used. Communication was non existent from the store to the distribution center. Incompetence from everyone.We had to show proof of the damage and emails to substantiate everything even though it was clear they (management, sales,delivery) dropped the ball. After months of refusing to knowledge their errors we received a new couch . It was a poor quality price of furniture. First and last time that Ashley will get my business. I will spread the word as well. NEVER AGAIN 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

ISH VERMA Sales Consultant Excellent attention and complete control of the stock, very friendly and charismatic, he met our expectations and we are very happy with the new room for our home, highly recommended both the store and the attention from ISH.

Ish Verma Sales consultant

Ish Verma was an amazing consultant! My purchase was super easy with him and his staff! Very happy!

Be careful about delivery day. We paid extra money to do separate delivery day. Change the day without phone call.

Ish Verma sales consultant treated us like family and really took care of us. Amazing service.

Ish Verma & Cynthia were extremely helpful. They were very prompt in helping me find the right fit for my needs!

Ish Verma , such a great sales consultant, made it quick and easy, and we got a beautiful couch! Came with my fiancé Matthew, who is also very pleased.

Ish Verma was very helpful! I enjoyed the shopping experience.

I was at Ashley furniture in 10/10/23 Cynthia helped me and my husband She was helpful and knowledgeable. Ask for Cynthia anytime I go to Ashley in Gaithersburg.

Ish Verma, Sales consultant. Came with mom for dining set. We were please with the service. Patient and very accommodating.

We had a great experience buying a couch set.

Ish Verma was very helpful. Answered all our questions and informed us about special features of furniture.

ISH Verma consulted, thanks for his consultation and cooperation.

Great assistance over the phone. Very helpful. Mary Carswell is an excellent customer service agent who ensured my order was handled effectively and carefully every step of the way.

Cynthia was an incredible host, very polite and welcomed us warmly. She was very informative and answered all our questions about the furniture we wanted. She also took the time to show us every available option. Cynthia was very patient while we made our decision and the transaction was smooth and easy. Great customer service experience with her

When I walked into the store, Cynthia welcomed me with a smile, she was very kind and very professional. She listened to all my requirements, showed me all the options available, and helped make the sale as easy as possible. She is very polite and friendly. Ask for Cynthia anytime you go into the store.

We had the pleasure of working with Cynthia during our recent visit to Ashley Store. Her professionalism and friendly demeanor made us feel comfortable throughout the process. She had a keen eye for design and helped us choose pieces that perfectly complemented our home.

Cynthia mgbemena was very welcoming and polite, she made my shopping experience easy. I had a good experience with the store because of her being a first time shopper. Very good customer service from her I must say.

The store associate Cynthia Mgbemena was the best. She was extremely helpful and very professional. I was having problems deciding on what to get but she was very helpful in my decision making and made the process very easy. I'm thankful I was able to speak with her. 🤩

I went in there not knowing what I wanted to buy but I knew I needed a new bedroom set and Cynthia Mgbemena was extremely patient with me. She took her time while I explored and helped me pick the best bedroom set for my room. She is the reason I’m giving 5 stars.

Great deals and AMAZING staff, especially Cynthia Mgbemena.

Ish Verma, Great job with find me good detail for dresses

Ish Verma- Sales Consultant helped me have a wonderful experience when buying my furniture. He was patient and understanding. He assured I received all the furniture I wanted and took great care of me as soon as I walked through the door. I greatly appreciate his time.

Dory has been great helping us find our couch without being pushy like some other sales people we have had experienced with.

Ish Verma sales consultant Ish was very kind and helpful

The store associate Daiquon was the best. He was extremely helpful and the primary reason for the multiple purchases I made. I was having problems ordering from the site and was going to look elsewhere for the furniture. I'm thankful I was able to speak with him because he made the process easy.

Ish Verma sales consultant was the first person to greet me when I entered the store, and he was very friendly and cordial, and recommended good items within my desired price range. I came back 2 days later and finalized my purchase with him.

Ish Verma was a great help and sales consultant. Helped us find the perfect bed and frame. Great prices and quality staff - Adhel & Rey

Ish Verma, I came with my Mom Zohra to pick a couch for her place. Ish provided stellar service and was very helpful with the process. I will definitely seek his expertise again.

Ish Verma is a sales consultant at the Ashley Homestore in Gaithersburg. He immediately asked if I needed any assistance when I walked into the store. He is kind, knowledgeable and helpful. I greatly appreciated his help in finding and purchasing a dining room set for my new home.

Ish was very helpful with finding the right sofa for my apartment. His advice was great!

When I walked into the store, Ish welcomed with a smiling face, listened to my requirements, showed me all the options, gave discount and quickly finished the sale. He is a very friendly salesman who is polite and passionate about his work. Highly recommend him!

Oh it was a nice and calm conversation and advice on my items and in total I'll say 💯.

ISH VERMA Sales Consultant Thank you for the lovely customer service. Will definitely be back to get my dinning table. It was a pleasure meeting you keep it up🙂

Pleasant staff, as we knew what we wanted we were able to go in and get out quickly. They price matched their online pricing. Expect delivery to be a month or more.

Ish Verma was very helpful in getting our family a couch we have been looking for. Thanks so much, Ish!

Ish Verman is a great sales consultant. He really helped us out get the best deal. I recommend asking for him once at the store

Ish Verma Sale Consultant was wonderful, informative, and helped me to find exactly what I was looking for. I would recommend Ish to anyone shopping for funiture! Great service!

Ish Verma sales consultant was very nice, and made my experience searching for furniture for my new apt enjoyable,

Ish Verma welcomed us with warm greetings and helped us find the perfect furniture that fitted our needs. It was a great experience!

Great personalized service. Our sales consultant, Ish Verma, he helped us find the perfect furniture we needed for our livingroom.

Thanks Tony! You made shopping for my new living room set very easy! I’ll be back again in the future.

Ish Verma Sales Consultant....My husband and I came to Ashley furniture to buy sofa and Mr. ish Verma helped us to find the sofa which we were looking for. We were very pleased with his service.

2 stars because l like the bed that I ordered and it came more quickly than expected but the salespeople are deceptive. They made it sound like delivery and installation were included but it is not. You can’t just get delivery (delivery is free online) and installation is very expensive. The deals are meant to look better here but they aren’t. Just shop online if there is something you want. Instore is a waste of time and money unfortunately. Very little transparency in the transaction until asked and clarified.

Ish was a great salesperson! He was very patient and helpful.

Ish Verma, sales consultant Ish delivered superb customer service. Happy to do business with Ish.

Ish Verma, Sales Consultant Amazing furniture buying experience! Quick service & very trustworthy. Thank you, Mr. Verma!!

This has hands down been the most disappointed experience I have ever had with purchasing a piece of furniture. We purchased a sofa on 8/8/22. We werent able to have an immediate delivery and I confirmed there was no time limit, however, when I scheduled the delivered, I was told they sold ours, and they never told us. It was back ordered until the end of the week, then the next week, and then the next week. On 12/28, I spoke with Maria (manager) who said I needed to speak with Rohin, GM, and that he would call me on 12/29. He never called, so I called him and was told he would be back the next day. I never heard back. I had to call again and scheduled my delivery for 1/11/23. I took off of work to be available, only to discover that it was damaged. The upholstery is not taught, the framing is lumpy around the entire perimeter, certain pieces aren’t aligned, and two of the cushions are not as firm as the others. I contacted Ashley immediately on 1/12/23, and spoke with Rohin. He said he had to receive approval to refund me but that he would submit a ticket to the manufacturer about the defect and schedule someone to look at it. He asked me to send pictures which I did but I never heard back. I called 1/30 after not hearing anything- Rohin never submitted that ticket. I called on 1/31 and 2/3 and was promised call backs but never received one. I emailed Rohin several times to no avail. 6 weeks later, I filed a BBB Claim- it was only then that I received contact about scheduling a technician to assess the damage on the sofa. They were unable to come out for over another month-4/13/23. Given that I was not yet living at this house, I took off of work to be there. The morning of the appt, I received a message that the tech had been in an accident so I would need to reschedule, which was another month away- 5/4/23. I took off of work again, and to my dismay, they called again that morning to cancel-I pushed back on this, and was told that the tech had been terminated. They agreed to send me their best guy to look at it later that afternoon, who said the entire sofa was completely damaged. Ashley did follow up regarding this and confirmed that they would be replacing the sofa. It was scheduled for delivery on 6/22/23. When they arrived, they said “all of the sofas are damaged like that." The new sofa was also damaged, so I declined the delivery. They suggested I call Ashley for a refund, which I did right away. I spoke with Joe, the General Manager and went through the series of issues I had over the last year. He said that due to all of the trouble I’ve encountered, and the fact that after two deliveries, I still had not received what I purchased he would provide a full refund if I came into the store. I told him that I could be there the next day (I live an hour away). When I arrived at the store, he reneged on his promise and told me that now I would need to return the damaged sofa in order to receive the refund. This was not part of the terms of our agreement the day before. When I questioned this, Joe spoke with me with in a sarcastic, condescending manner. I reminded him that this was quite the opposite of what we discussed yesterday. He then claimed to have left me a VM that day to let me know- I did not receive such VM and also questioned the need for one unless he was reneging on our agreement. I clearly wouldn’t have agreed to driving an hour each way simply for a refund. Joe then offered me a refund that was a little over $400. I declined- he then offered me $755. I told him I wanted to speak with the Regional - and when he spoke with him, the promised amount went down to $712.82. He refused to offer me our agreed upon full refund, or the $755 that he had offered me minutes before- another reneged offer. When I questioned this, with disdain in his voice, he said “guess you should have taken my original offer” This is extremely unethical, and I will NEVER do business with Trashly again!

Ish Verma sales consultant it was good help!!! Thank you

Ish verma Sales Consutant ,is a good atender, ,and very nice person, good job,and I will comeback again

GOOD AT WHAT HE DOES! ISH VERMA SALES CONSULTANT

Ish Verma was very helpful and was able to help my family get a perfect couch set! Very thankful for his help, he got us a great deal. Definitely recommend coming here and working with Ish!

My sales consultant Ish Verma was very helpful and patient, providing me with valuable information about the different furniture options without pressuring me.

Ish verma helped us get the furniture we really loved. He was very polite and helpful. Helped us get a good deal.

Just finished shopping with our media center with my mom Annalie and my dad Richard. With the help of Ish Verma Sales Constant we were able to find the best and beautiful media center here in Ashley’s Furniture!

Ish Verma Sales Consultant was very kind and nice when we bought the sofa. He also gave us a discount. He was awesome!

Ish Verma sales consultant was very knowledgeable and informative. He is very honest and won’t try to cheat you. My whole furniture buying experience was great.

Ish Verma, sales consultant, was very helpful and attentive. He helped me find exactly what I needed for my home.

Just purchased furniture and Ish Verma was my sales consultant. He was so fun, kind, and knowledgeable about the furniture. We had a wonderful time getting to know him and working with him. You must work with him when you come here

Ish Verma was excellent! He was extremely helpful during multiple trips to the store as we took awhile to decide. We enjoyed our experience. The manager who helped us cash out was also helpful and friendly. After being to a few different places I would highly recommend the sales experience at Gaithersburg Ashley. I’ll update once we receive our furniture.

Ish Verma sales consultant gives that personal touch that is lacking in this world in general. I shopped around and ended up coming back to this store mostly because of his friendliness.

Ish Verna, sales consultant was very knowledgeable and easy to work with.Highly recommend..

Ish Verma was very thorough and walked through several options with me before coming to a decision, and helped me to understand formatting for pricing in a way that was easy to interpret. Very helpful staff and the store looked very pleasant!

I would never recommend anybody to buy garbage furniture from this company. They don’t do nothing about warranty and what they’re selling it’s trash my sofa is three months older

They're simply telling lies. Please read the whole story if you want to buy something from them. We bought a mattress, TV stand, sofa, ottoman, lamp, and a throw blanket. Dory helped us during the whole time. I asked him 3 times if there was a fiberglass material in the mattress and he replied "Only Chinese mattresses have fiberglass". Because he replied 3 times that there was no fiberglass in the mattress I choose to believe him. But then 1 month later, the items arrived, and when I checked the mattresses label I saw the mattress contains %60 fiberglass! And unfortunately, this isn't the only problem. The TV stand is cheaply made and even if you assemble it right the drawer won't close entirely (the guys from the logistics firm that Ashley stores have an agreement with assembled it first and then as the drawer didn't close my husband took a look at it and realized that it is cheaply made). And the third problem is they said they can not deliver the lamp but we can come and pick it up from the store the next weekend. We stopped by that weekend but they told us it didn't arrive at the store you need to come up next weekend. And on top of these 3 problems, the sofa didn't fit the building stairs (my husband said if they can try in some way there was a chance to fit it but the guys from the logistics firm didn't bother and probably didn't understand my husband's idea because of the language barrier) so we had to return it. And of course, they didn't refund the full price. We told them all the problems we had during the whole time and gave them a chance to manage the whole situation but they never care, they're definitely good salespeople with their lies that's all. They'll probably write a so-called support comment but never take action so don't waste your money on these cheaply made store items.

Ish verma sales consultant Isa is the best salesman ever he treats us right he gave us a good deal and yes he’s the best

Ish Verma Sales Consultant is a fantastic salesperson. He helped my mom (Misha) and I go through every option, and while doing so, we learned about his story, he learned about ours, and he helped us go through every piece of furniture we were interested in. All around he made the experience worth while, and we will be coming again very soon.

Ish Verma sales consultant! was the one who Helped us and did a wonderful job! And gave us the best deal. We are happy 😃

Mr. Ish Verma helped me on getting furniture set for my bedroom and I had an extremely pleasing experience! Very nice guy!

Ish Verma sales consultant was a very good sales person. He is very knowledgeable, and courteous. He went above and beyond to give me a very hood price on my recent purchases. Highly recommended.

Ish was very helpful. He helped me pick a beautiful sectional for my house and was

Ish Verma sales consultant. Amazing experience!! Helped me find exactly what I needed and walked me through it step by stem. Thank you Ish!!!!

We had a great experience at Ashley Homestore in Gaithersburg. We knew what we wanted going into the store and our sales consultant, Ish Verma, was very personable, helpful, and respectful of our needs and time. We were in and out in 15 minutes...with a good deal!

Ish Verma is very helpful with us. He is nice and friendly.

Ish Verma was very helpful and knowledgeable. Great experience buying a bed.

Ish Verma was extremely helpful and helped us with everything we needed.

Ish Verma sales consultant was incredibly kind and helpful in the purchase of my new mattress. He provided plenty of information and was a pleasure to work with.

Don’t waste your money. The furniture is poorly made and will only last a few years. And do NOT waste your money on the “protection plan.” It only covers stains or scratches but if they feel like the damage is from wear and tear they won’t fix it. Complete and total scam, it’s just a way for them to swindle an extra couple hundred dollars from you. Buy somewhere else.

Ish Verma - Sales Consultant was a great help with finding the perfect match. My wife was happy so therefore I was happy.

Ish Verma sales consultant was really good in helping me out to find a good furniture at a reasonable prices and I would love to visit again.

Ish verma sales consultant Very good and nice helped us get better prices. We bought a mattress at a very good price.

Ish Verma helped us enormously, and he secured a great price for us on the Cambri sectional with Ottoman. He helped us browse every sofa in the store, answered all our questions, and walked us though financing options. Great experience with Ish!

Ish Verma sales consultant was exceptionally kind and helpful! He allowed me to browse at my leisure but was available to answer all my questions. They had many good options and helped me find the perfect patio set.

Ish verma was very helpful and made the buying process very easy. I appreciated his professionalism and his helpfulness.

Ish Verman- sales consultant I came here with my parents and Ish was a great help.

Ish Verma Sales Consultant - Lucas and I were able to find our dream couch with the help of Ish, he was super friendly and helpful with showcasing us furniture that fit our needs and desires. We are super happy with our purchase and hope to return to get new furniture in the future.

Ish Verma, Sales Consultant was amazing! He was helpful and pointed us to the exact item we were looking for. Thank you. Off days Monday and Tuesday.

Ish Verma (sales consultant) assisted me when shopping here. He was extremely helpful, kind, and patient as it was my first time at Ashley and also my first time buying a couch. I made sure to ask for him when I came back to ensure I received the best service. Thank you, Ish!

Very good experience while shopping at the store. But would like to suggest, when they deliver furniture, DO NOT sign the delivery confirmation form without inspecting your furniture and making sure your furniture is free from defects/flaws. If you find any big issue, send your furniture back with delivery people and contact the store immediately.

Ish Verma sales consultant He was very nice at treating us and we thank him.

Tony was an absolute great salesman! Never pushed us. Extremely helpful!

Don’t need to come here when amazon and overstock and wayfair offer good return policies.

Ish verma sales consultant Really good service we came with Vilma to buy furniture

Ish Verma

I worked with Dory Angel on ordering furniture set for my house and had an extremely pleasing experience! Dory very carefully listened to my requirements, went through available options and worked on best option for my budget. He guided me on payment and explained to me how Ashley will take care of delivery. Dory is very customer friendly and works for a solution & conclusion of the deal. I now wait for the delivery confirmation.

ISH VERMA SALES CONSULTANT , Very Good Job , god costumer Service , we recomiended this Store .

Ish verma sales consultant very friendly and very helpful in assisting us to find the right furnitures and also very patient.

HORRIBLE...HORRIBLE CUSTOMER SERVICE. No one there, not even the store manager knows what customer service is or serving the public. Very unprofessional and do not know their own store policy and guidelines. Received many incorrect responses about an Adjustable bed that was purchased from the Gaithersburg location and it stopped working. Have been getting the run around on getting a $2000 bed frame fixed since May 1, 2023. Still until this day, we are sleeping in an upright position because the bed will no longer adjust. I was provided a number where no one answered for over a month. The Store was of no help and the manager Joe Deluccia was very rude and stated " it is out of our control and I don't have to help you." Mind you this is my mother's bed who just passed away 6mths and Joe said he "Cares nothing about that, because there's nothing he can do". Fast forward...Last week I finally get an answer from the warranty department where they give me instructions to send the invoice for the merchandise. I call Ashley Furniture Gaithersburg where the bed was purchased to have them email the warranty dept. I spoke to a lady name Mary, gave her the information and she was going to email the invoice. Today I call Ashley Furniture and get a TOTALLY different story. The email was never submitted and they are saying I have to come in person. All a BIG WASTE OF TIME AND ENERY to still have an Adjustable bed that is not working and where the company was notified almost 2 months ago. Totally unacceptable and I would never give them my service, money or referral again.

Ish Verma, sales consultant, was great showing and explaining the merchandise at the store and we are happy to have purchased a new dining set. Thanks Ish.

every Ashley set I've ever bought has started to decline after 1 year and complete trash after 2 years ( except Darcy set) I will no longer buy Ashley merchandise unless abosolute no other choice.

Ish verma seles content is the best seller

UPDATE: We asked him 3 times if the mattress contains fiberglass and every time he told us that it doesn't contain fiberglass. But when the mattress come we saw on the label that it contains %60 fiberglass. So horrible that he can tell a lie just easily. We're very disappointed. It was a great experience! Everything was high quality. The people were amazing. Especially Dory spent hours with us with his patience and big smile while choosing furnitures. I would definitely recommend this store.

DO NOT BUY FROM ASHLEY i made my purchase in march of 23. SOME of the furniture was delivered. my bedroom set & my coffee table were not ready yet and would not be sent out for 2 weeks or 3 weeks. the coffee table arrives all dented up and the side of table would not close properly. wait another 3 weeks for a replacement. the pieces for my bed frame were the incorrect size. again, had to wait a bit for the correct sizes for my bed frame. as i am inspecting my night stand and dresser, i noticed a couple of small dents on the nightstand. damage on the dresser where do i begin.... well one, my drawers would close all the way. i call the store & let them know, they send out another repair man. the guy they sent out told me to use a little force when closing it. you shouldnt have to use force to close a dresser draw. finally, he tells me the damage on the dresser comes from someone breaking or dropping the dresser. they tried to glue back on the piece that broke off. i already know ashley isnt going to do anything but offer to replace it or send out another repair man. i dont want any more people in my house. these payments are ridiculous for effed up furniture. the quality of the furniture is not very good at all. here we are in mid june & i'm still dealing w/ this. dont buy from ashley

Good experience, got a decent deal.

Me and my wife went to the store to fix an issue with an order, Curtis and front desk lady helped us and took care of it. Then Ish V. Helped us with a new order, great customer service and advice.

Ish Verma, sales consultant was so great. we got a good deal and we willcome back again.

Ish verma sales constant he is a very good person i will come back again.

Thank you very much to Ish Verma, wonderful sales consultant. I had a great purchase of a new sofa and I'm sure I will be very happy with it!

Ish Verma was our sales consultant. He was friendly and very helpful. Excellent experience at the store.

Really appreciate the customer service of Ish the Sales person. My husband and I are very pleased and appreciate all our questions answered.

Ish Verma, Sales Consultant was very helpful and I will return

Ish Verma Sales Consultant was extremely knowledgeable and helped my husband, Josh, and I pick out two couches that checked all the boxes for what we were looking for. His customer service went above and beyond and we are very pleased with the experience and highly recommend!

Ish Verma Sales Consultant is very nice and patient recommend to get him

Ish Verma, Sales consultant Ish was very kind, sweet, and helpful finding what we need.

The Sales Consultant Ish Verma was extremely helpful and took the time to show us around the store, talk about prices and all the options we had. He truly treated us like family and we enjoyed our time spent with him!

Ish verma sales consultant I came with my mom zohra and my my dad and we liked the furniture and with good discount and we will come back again

Ish Verma, sales consultant was very helpful throughout the process! Helping me get the best deal!!!

Ish Verma Sales Consultant Very helpful and knowledgeable. I am very happy with my purchase!

Ish Verma Sales Consultant was very polite, humble, and friendly! He gave us great options to buy couches with sleeper! Definitely recommend everyone to consult with him to purchase any products because of his background and product knowledge!

Ish Verma was extremely helpful and knowledgeable on the furniture. He was easy to work with and very helpful.

Please avoid Ashley Furniture at all the cost, they don’t honor their own return policy. Scam!

Wonderful staff. Ms. Cynthia and the manager was awesome

Purchased furniture in Dec 2022. Informed us to call when we were ready for it only for the couch to be sold to someone else or sent back to warehouse no one ever informed us. Finally get the couch weeks later the couch has a stain and the legs are messed up. Been trying to get this issue resolved since December it is now May and my couch still has a stain and messed up legs. every time I reach out to Ashley’s it’s not their problem but their service departments. I try getting it resolved through the service department and it’s not their issue it’s Ashely’s. I am very disappointed in this service and I will never be doing business with them again.

Fraud staff and manager! Beware!!! I bought a sofa and it did not fit in my living room so I called the store immediately to return it with the shipping truck. They took the sofa back (did not put any of my furniture back in the original spot) and did not give me the full refund. They asked me to buy another item of the same value so I told them that I would buy it at another location. They automatically added a sofa set and set it up for delivery. A SOFA SET THAT I NEVER SELECTED! Had to go back and ask them to remove the item, collect half the refund and swore never to set foot in this location again. Please don’t be fooled by the manager’s nice words.

My wife and I came to Ashley home store in Gaithersburg md. Dory greeted us at the door. He asked us if we needed any help and we answered we are just looking. We took interest in a bed room set and Dory was there to help us. Dory made everything a breeze. Also he brought in his manger Joe to help us with pricing. These guys did a beautiful job at helping us. Thanks Ashley's for having these guys on your team.

ISH Verma sales consultant! Thank you for helping us pick great dinning table!

Ish Verma is a consummate professional. He truly understood our furnishing needs, made the appropriate suggestions based on understanding us as people. He is friendly and very approachable. Truly a fabulous shopping experience.

Ish Verma, sales consultant was amazing. He made sure I got exactly what I needed.

Ish Verma sales consultant was very friendly and and helpful. Helped me get a great deal on a beautiful dining table and chairs!

Ish was wonderful, very friendly and took me the exact sofa I wanted. Easy process and payment.

They have a nice selection in the store but that's where the good news stops. My husband and I got an influx of money and we decided to go treat ourselves with a nice new sectional. We were in the store for 30 minutes, walked past the manager twice and sat on 5-7 sofas trying different ones out. The manager sat on his phone the whole time and ignored us (presumably because we don't look like we have money, because another couple in there looked upscale clothing wise, and were getting serviced the whole half hour by another employee). Highly dissapointed in the service here, when I went up and told them what happened I thought he was a regular sales person. When they said he was the manager I left without much explaination because the look on his face told me he didn't care about what I was saying.

Ish Verma gave us a great experience! Got to find the exact things I need for my new apartment!

Ish Verma was extremely informative and helpful throughout the process. I walked in not sure about I wanted and left with a beautiful sofa. I'm appreciative of his customer sercive.

Ish Verna Sale Consultant Sherry and Shawn we had came to Ashley in gaithersburg Maryland. Once we entered the store he introduce himself and started helping us out. We talked to Ish and explained to him what we were looking for. He was very helpful and very nice. We really connected with him. We are very thankful. We walked into the Ashley furniture yesterday in Capital Heights and no one greeted or assisted us at all so we took our business elsewhere. If you ever go to Ashley’s in Gaithersburg ask for Ish you will be in great hands.

Ish Verma sales consultant gave me an excellent experience. I love the prices and he gave me an excellent discount. Best person ever. Always go with him when buying furniture.

Ish Verma was very helpful during our purchase at Ashley. Me and my husband had a wonderful experience.

Ish Verma the Sales consultant. Very helpful and knowledgeable. He helped me buy my sectional couch. Very good looking man too!

Ish Verna Sales consultant Ish was a friendly sales consultant and he gave me good deal

Review Update: A couple months in and this frame is almost in tatters, you couldn't sit on it w/o it making an announcement. This is certainly not a $$$ product. Disappointed. Ish Verma - Sales Consultant Awesome attention to detail from Ish. Very experienced and also got me an amazing price that I couldn't get online. I recommend 10/10!

Good experience, the store has good items. Ish Verma helped us trough the process.

Me and my husband just had the best experience buying our dream bed with Ish Verma who had all the answers for our questions and concerns! Thank you.