Ashley Store Glen Burnie, MD

Anita Watts service was fantastic. She took the time to explain which was excellent customer service.

Anita was very easy to work with and was a big help in selecting the proper configuration for our home. She was beyond pleasant and made our experience really easy and enjoyable!

Noma was the best! Kind and knowledgeable. I would recommend her to take care of my family in their furniture shopping days! Thank you for patience and quality service 😊

Had to purchase several items for my home. Trying to beat the tariffs was stressful. Eric was very patient and knowledgeable. He had a great eye for details and style. It made my anxiety ease and I left without any regrets. Thanks, Eric!

Noma was fantastic and did an excellent job of answering my questions and getting me situated with a new sectional with everything I needed. I will definitely reach back out when I have additional furniture needs.

Outstanding customer service from Ananda, Eric and Anita at the Glen Burnie Ashley Store. We are returning customers and will continue to shop here for our furniture needs. Thanks!

Eric and Anita were very helpful to us. Answered all of our questions.

Navaeh was a very pleasant first impression of your store!

Went in to purchase new living room furniture now that we are empty nesters and redoing the house. Eric and Newaeh made it so easy! Our second time using Ashley Furniture and will definitely keep using them in the future!

Experience with Noma and team was excellent. Great customer service. Answered all our questions. Made us feel welcomed and valued. Go see them for all your home furniture needs.

I liked that the Sales Manager, Anita, did not hover over me. She introduced herself and moved on to assist others in the store. She returned to check up on me at the right time. She was knowledgeable in details about the items around the floor I was viewing, which helped me to make a decision. Her demeanor was pleasant and I look forward to returning to Ashley Furniture in the future to purchase new decor for my home. Yes, I will be referring others to seek out furniture from Ashley’s.

Great service was provided to me. I sort out 4 other companies before going here. Eric was great help and support!

Eric was great!

Eric was friendly and not too pushy. He made us feel very comfortable. Would order with him again.

Eric was very helpful in saving me money

Anita is wonderful

Nevaeh was really helpful and positive.

Eric, Nikari, and Ms Anita were very helpful and friendly!

Eric

The Best Furniture Store ever …. The Best customer service. Will definitely return ❤️❤️❤️🥰

Great customer service

Great customer service was provided by Eric at the Glenn Burnie location. He was professional, courteous, and knowledgeable during our interaction with him. Eric is truly an asset to youe store.

It was great

Eric and Mindy were wonderful. Very helpful!

I came to Ashley, Glen Burnie to purchase a recliner. I was greeted by Eric. He asked my preferences, showed me a few recliners and I found exactly what I was looking for. Even better. It was on sale! The process was quick and painless. I appreciate that he didn't try to sell me additional furniture. I'll definitely come back to purchase furniture in the future.

Eric Boozer was great. Very knowledgeable and friendly and helped me find exactly what I needed. Thank you, Eric!

Mr Eric and Ananda were excellent in providing me excellent customer service. Great experience

Anita seems very knowledgeable of the merchandise and eager to assist with the purchase of furniture. She made my shopping occurrence quick and thorough. She listened, effectively communicated and made the experience positive and rewarding.

Nevaeh helped me and my father finalize our purchase with a couch and a dresser. The process was smooth and quick with her help. If we ever are looking for more furniture, we will 100% be back. I recommend anyone to come here for furniture needs, and Nevaeh will help you.

Noma was excellent! She was extremely attentive and courteous. Anita added to the pleasurable experience. They created a relaxed and comfortable atmosphere!

Eric was a great saleperson. I really appreciate all he did to help me. Nicaragua was great as well.

Excellent customer service and knowledgeable about the versatility of the product.

Love it here

Anita is the best helped out highly recommend her

Eric who helped me was so exceptional and helpful. Very patient as well and made us feel very comfortable. If you come here ask for Eric he will take care of you and not rush you. Thank you, Eric!!

Anita was so great! Very helpful, professional, knowledgeable, and kind. We had a great experience at the Ashley store in Glen Burnie, MD.

Was great help soon as I came though the door

Nevaeh at Ashley Furniture was amazing from start to finish! She was incredibly helpful, patient, and made sure I found exactly what I needed. Her customer service was top-notch, and she went above and beyond to take care of me. I highly recommend asking for Nevaeh if you want a smooth and pleasant shopping experience!

Nona was very helpful along with the rest of the team members. We found what we were looking for. Happy with the our experience will come back again.

Nivea was very helpful! She was friendly and helped with all our questions.

We visited Ashley's in Glen Burnie for our mattress and had an amazing experience! Eric, Anita and Anada were very helpful and a delight to work with. We will definitely be back in the future for more of our home furnishing needs.

Eric Boozer and all the staff at the Glen Burnie Ashley’s were super nice, helpful and accommodating. I was going to buy a couch without seeing the color in person. Went to the Pasadena store and realized I didn’t like it. Went back to Glen Burnie and they helped me cancel and reorder my dream couch. They were so patient with me and understanding. Great experience.

Excellent service and very friendly. Eric was on point with the purchase and Annada was as well.

Good location. Lots of parking.

Eric my sales rep was amazing... I came in with a vision and he understood the assignment to the fullest... I am more than pleased....

Eric was very helpful and pleasant.

Was happy about what I paid for regarding my bedroom set purchase and the sales person was extremely helpful. It would have been 5 stars if it were not for the mattress 30 day policy. I guess on the type of mattress my son would like and guessed wrong. I mentioned it to the store the day after it was delivered and they proceeded to tell me that it would cost me $400 plus a delivery fee of $90 to replace it. I was confused by that because the mattress I wanted to replace it with was cheaper than the mattress I originally bought. Somehow I feel like I got a raw deal in that the assumption was that it would be an even swap. Very disappointed.

Anitta was very nice and helpful.

We picked up a couch and loveseat. Because of some initial confusion from the Ashley web site, I looked online for the items and found it at a lower price. I presented this information to the store. While they didn't match the price, they include free delivery and setup that got the price close. We felt the store personnel were honest and very helpful, making it worth the few extra dollars.

Great experience. Eric was extremely helpful in finding a piece that matched our budget and preferences.

I worked with Anita, who was wonderful and didn't try to push anything on to me. She was very knowledgeable and able to answer all my questions or look up anything she was unsure of. We love our new couch and ottoman!! Thank you!

Our experience with Eric today was great! He helped us find the perfect recliner for our nursery and was the ultimate professional.

Eric was very helpful .

Eric and Justin made our coach search so much easier than we had anticipated! Thanks so much!

Anita was very accommodating and helpful in my search for a new bedroom set. She was very welcoming, knowledgeable about the merchandise, and was very attentive to my needs.

Anita was truly amazing and knowledgeable. Excellent customer service!

Eric was wonderful and so was Justin the manager. Thank you both!

Justin was wonderful while shopping for my sofa. He made the experience much more pleasurable. He showed me other options when the one I liked wouldn’t fit in my room. I went to six other furniture stores and Ashley was by far the best and Justin was my favorite salesperson. I love my sofa!

It was an easy and enjoyable shopping experience. The salesperson Eric was extremely helpful. I look forward to having my furniture delivered. It is absolutely beautiful.

I had a great experience at Ashley’s thanks to Eric Boozer and the rest of the team. They took the time to really listen to my concerns about finding a couch that would hold up well with dogs and offered helpful suggestions on durability and fabric options. They were professional, patient (as I sat down in almost every piece of furniture in the store), and genuinely worked with me to get a good deal. I’m so excited for my new couch and bed! Highly recommend this location and will shop here again

Great prices, great couches!

Anita was amazing today! She helped me pick out everything I needed and made the whole process easy and enjoyable.

The associate who helped me was very helpful in answering my questions

Mr Eric was good , at the begining i had issues with the delivery comunication but beetwen him and Ms Anita figured out , thank you so much for all your efforts .

Very nice, very quick, had a great experience

Anita was super helpful after many months of couch shopping. She answered all questions and I never felt rushed. She gave great suggestions and after nearly a year of shopping, we left with a couch soon to be delivered.

Thank you Justin!!! 🤩 I was on a mission and Justin was there for me each and every step of the way!!✨✅✨ I needed help revamping my living room and he came through with all available options that were the best fit! Thanks to Justin I am all set! 😁

Was greeted by the manager as soon as we walked in. Great selection of furniture and mattresses. Eric was very helpful.

Today Eric at Ashley Furniture in Glen Burnie assisted me in getting a mattress for my grandson. He was very knowledgeable and very professional. Great customer service and very friendly

Justin greeted us upon our arrival, he was very professional and patient in assisting us with our purchase. Thank you Justin!

Justin was very patient with us asking so many questions. He answered all our questions and showed us many furniture options. Would recommend.

Had a great experience and fell in love with the first set we tried! Justin was awesome and patient as we checked out all the livingroom sets to make sure we have "the one." We'll be back when we look for the next piece for our home.

Eric was very hopeful and accommodating. We found the coffee table i really wanted at his location.

Thank you to Eric for being so helpful!

Got the job done. Very helpful in fulfilling my needs!

Anita Wyatt is truly a professional. She was helpful and patient. Thank you for your assistance.

Eric was very helpful with helping us with our new adjustable bed base. Ashley furniture Glen Burnie location

Justin was great, very helpful.

Anita was super informative, friendly, and not a pushy salesperson! Highly recommend!

Worked with Eric, patient and answered a 1000 questions, worked with us to get the right couch. Thanks, Eric!

Justin was so friendly and a great help!

Amazing service from Anita, really was able to help me get what I was looking for

Inequality seems just a little bit better here than some of the other discount stores

Anita was my salesperson and she was amazing! She was very patient, knowledgeable and extremely helpful! We will be coming back to see her as we are furnishing our new house!

My wife and I are very happy with Ashley Furniture, especially with Eric. He is an excellent sales agent, very friendly, and helped us from beginning to end with our purchase at the store.

Eric and everyone at the store was very helpful and patient while I picked out our bedroom set.

I was fortunate enough to have the manger Anita help me and she was wonderful

Justin was helpful. He was patient and explained everything in detail.. Financing was an easy process.

I was quoted for a sofa by the sales lady who was very nice and that’s where normality ended. The Manager told me they would send a payment link within an hour to pay for it. Three days later I had to call the store as I still hadn’t received the link. They finally sent it the following day. I tried to make payment but my card was charged and voided immediately. I emailed the payment company but they never responded. I called the store manager again and he contacted them and told me I was putting the address in wrong. I put it in as per their instructions and it still wouldn’t accept it. Overall they hit my credit card for eight $1500 charges. They were returned but this shouldn’t be allowed to begin with. I emailed and asked for a regional manger to contact me to sort out their mess but no one contacted me. I don’t believe I’ve ever seen a company try so hard not to take my money. In the end I purchased the same sofa from ABA in Annapolis for $100 cheaper.

Terry helped my husband and I find just the new sectional we were looking for to upgrade our living room. He was very knowledgeable and made the experience fun!

If I could give Anita. 10 stars I would gladly do it. She was patient, very thorough in her explanations and gave us great options

I had a great experience purchasing furniture from Eric! He was professional, friendly, and made the entire process smooth and stress-free. The pieces were exactly as described—high quality, clean, and in excellent condition. On top of that, the design of the store was immaculate—beautifully organized, thoughtfully laid out, and a pleasure to browse. Eric was also very communicative and accommodating with pickup times, which I really appreciated. I would absolutely buy from him again and highly recommend him to anyone looking for quality furniture and great service. Thanks again, Eric!

Anita was awesome.

Knowledgeable and lower pressure! A great furniture buying experience.

Eric was GREAT!

Erick was great. Very helpful with helping us pick out our new sectional. Thanks Erick

Great experience with Justin and Mindy!

Walked in just to look, and ended up making a purchase.Eric was the sales person, very nice gentleman.Was able to sell me, definitely knows his products 😀. Very patient, accommodating too, Thanks Eric for helping pick this furniture out$

Eric at Ashley furniture helped my wife and I graciously pick out exactly what we needed! We let him know our concerns with our pets, and he showed us options for a lovely scratch proof sectional, that is comfortable and soft! Thank you, Eric! And also, I want to thank Anita for helping us as well! At checkout, Amber was very informative and thorough.

Eric was phenomenal.His customer service is top notch.We came to look around but we ended up purchasing because of his demeanor and friendly approach.He helped us to make right choices to complement our taste.We are definitely coming back to shop everything for our home.

Very friendly and knowledgeable and a joy to work with

Justin did a great job helping us out today. Super patient and very adaptive to our needs.

Anita was excellent! She took me to exactly what I was looking for after asking a few questions. Highly recommend!!

Came in for a mattress. They didn’t have the one we were looking for but had great options. We decided on a different one. Justin was a great help and made the process fun.

Anita provided superb service.I will definitely shop in this store again. Great job Ashley Home Store!

(Translated by Google) Emancy (Original) Emancia

Eric was a great great salesman, helpful and not pushy

Justin was super sweet and helpful with helping us pick out our new couch and loveseat!

Emancia was a GREAT help!! She approached us immediately with a big smile on her face. She wa seven make to get us a little extra military discount and move up the shipping date. We will be back!

Went in for a couch and was greeted by Eric. He was pleasant to work with and made the experience of looking for a couch a simpler

Emancia Allen assisted us nicely. She explained and gave us a lot of options and made our purchase easy. Thank You.

Very nice Iformative Relaxing experience

Go see Anita! Took care of me 100% Kudos to her and her team! Thank you again!

Ms. Anita was very patient and kind. She reassembled everything to make sure we were satisfied with our purchase.

Great experience today at this store. We are always so tempted by the online prices at rando furniture stores and Amazon....but often disappointed with what appears on the doorstep. Therefore, if we can get within 5-10% of online price, we prefer to support local stores as the money goes to our community, and we get the benefit of seeing/ touching the furniture to make sure it is what we want. This isn't a huge store but they do have a reasonable selection of all furniture, and when we walked in, we were greeted by Justin who said to look around and grab him if we needed anything (very laid back - GREATLY appreciated!). Turns out, our preference was something we hadn't looked at online and really only became an option for us once we saw it and used it in the store. We then talked to him about some availability, features of different pieces, and their ability to match other stores (both in the area and online). He worked very hard to get us the best deal possible and was always very low-key and non-pushy about everything - Justin was GREAT (I should say, all the sales and checkout staff were friendly and smiling, even those dealing with customers with issues). We got a good deal and it is being delivered in a few days, so this place is a WIN in my book.

Anita and Eric were super helpful and patient with us while we decided on our purchases. We will definitely come back to Ashley in Pasadena.!!

(Translated by Google) I love Eric, he is very kind and treated me very well. (Original) Me encanta Eric , es muy amable me trataron muy bien

Anita was such a delight to work with! She was efficient, kind and informative! I highly recommend working with her!

Anita was knowledgeable, helpful, and kind.

Got an awesome deal on a new dining room table - Anita was great to work with and she made it easy!

Sales associate Justin was awesome! He took care of us and made sure that we didn't have questions that remained unanswered.

Justin was very helpful in finding our new couch and wonderful to work with! Definitely come to Ashley Furniture if you’re looking for a new couch!

After 3 other furniture stores, I was ready to call it quits. I was sick of pushy sales people trying to get me to just buy anything even if it wasn't what I wanted. Anita greeted me, ensured to answer all of my questions, but was never pushy nor rushed me. She made checkout a breeze and was just plain nice.

We had such a great experience here. Eric was amazing. He walked us through the store and showed us all the available options. He was very considerate in accounting for our preference and style. 10/10 recommend.

Eric was very friendly, knowledgeable & helpful

We stopped in Ashley furniture to let our son pick out his bed, and while they didn't have many twin size beds in the showroom, we had an amazing information gathering experience. Emancia was friendly and helpful. She answered all our questions and really went above and beyond. We will keep this store in mind for future furniture purchases.

Anita was extremely helpful and very nice and patient with us!

Emancia went above and beyond to ensure my purchasing experience went well. She provided top tier customer service!

I have been waiting 5 months for the items I ordered. They finally brought a partial order but this is ridiculous. EVERYTIME I call to inquire the date gets pushed back. I finally demanded some form of compensation… I was disconnected from my call and when I called back I couldn’t reach anyone. I was in the market for new bedroom furniture and my business went to Rooms to Go based on this experience. And that order was received with a week and a half. Do better Ashley’s.

Justin did a great job!

I had a great experience at Ashley Furniture Store in Glen Burnie thanks to Anita. She was very professional, friendly, and really knew their stuff. She helped me find exactly what I was looking for, answered all my questions, and made the whole process smooth and stress-free. It’s clear she care about customer satisfaction and go the extra mile to help. I’ll definitely be coming back and recommending her to friends and family!

I had an amazing experience thanks to Anita here at Ashley Furniture in Glen Burnie, MD. From the moment I walked in, she was friendly, knowledgeable, and incredibly patient. She took the time to understand what I was looking for, offered great suggestions, and never made me feel rushed or pressured. Thanks to Anita, I ended up finding the perfect piece for my home, and I couldn’t be happier with the service. If you're shopping here, ask for Anita —she’s the best!

Ms. Anita was wonderful to work with! She helped us figure out the best opinion for our home and we cant wait for it to arrive. Thank you so much Ms. Anita!

We were looking for a sectional and was assured by Emancia at the Glen Burnie location. She was nothing short of amazing and her knowledge really helped us in selecting the perfect one.

I’m very happy with the attention thank you so much Ms. emancia 🙏🏻

I thoroughly enjoyed my visit to Ashley furniture today. Staff was very professional very polite and that was helped expediently and very professionally. Thank you.

Outstanding service and pricing. Went the extra mile to get us the delivery date and pricing. I will diffentley be back again. Anita and Eric worked there magic.

Great service and lots of help looking at options and choosing models. Even helpful details on financing. Displayed patience and product knowledge. We are very happy with our purchase. Thanks very much!

Amazing time working with Anita today. Wonderful selection of living room furniture to complete my new home.

Eric was a kind and helpful sales person. The ladies who checked us out were helpful, we were happy with the chair, the price and the staff.

Emancia was very helpful, we were very picky & she had a smile the whole time. We truly appreciate you.

Emancia was fantastic very helpful and knowledgeable

Justin was a great help, along with everyone else! He helped us every step of the way with picking out our new furniture for our home. 100% would recommend this store!

Emancia was great to work with! She went out of her way to help us find the perfect bed for our daughter. Highly recommend

Justin was great! We came in looking for a dining room set and left with a great set and a desk! Great work Justin!

Justin was super friendly and knowledgeable!!! He made the process of buying a dining set and desk seemless!

I search high and low for the midnight madness sectional. Every Ashley store, I went to said it was out of stock and would take a month to receive. I Reached out to the Ashley’s located in Glen Burnie, Maryland and was greeted by Anita. Anita was able to locate the exact couch we wanted and could have it to me in a few days. As a new homeowner her assistance meant the world to us. Her customer service and willingness to help customers spoke volumes to who she is. I will Definitely be returning to this location And recommending all my family and friends. Thank you, Anita!! You saved the day!

As soon as I entered the store I was greeted and told about all the features of the store. The level of professionalism that was shown by the sales manager was outstanding. I definitely felt like she shared information w/ me and my significant other that will help us with our decision making when comes to our plans in the near future.

Anita was amazing! Very informative and pleasant. I’ll definitely be returning to purchase here.

The service was great, would recommend to others to come to this location for help with furnishing their home. Anita helped my family and I today. She was quite helpful, attentive and knowledgeable with regards to the items we inquired about.

Great service from Emancia. Very helpful, knowledgeable, and kind. Highly recommend this store and her help! Thank you!!

Excellent service. Eric was extremely helpful, showed us several recliners, explained all the features. He was was patient with us and answered all our qestions.

Emancia was an amazing help walked me through all my options, and showed me what would fit through my door which was holding me back.

(Translated by Google) Very grateful for the attention received from Emancia (Original) Muy agradecida con la atención recibida de parte de Emancia

Emancia was extremely helpful and fun to work with. After much patience and laughter, she helped me decide on my living room furniture. I would 100% buy from her at Ashley again, as well as recommend.

Wonderful communication and friendly staff. Emancia gave us the understanding and patience we needed and made us feel comfortable with our purchase.

Eric was very helpful, he helped us found what we wanted and gave us all the information we needed.

First of all, this 5-star review is seemingly because of Emancia. I walked into the Ashley Furniture store on Ritchie Highway in Glen Burnie with no intention of buying anything—just doing some window shopping as I prepare for a future move and furniture upgrade. But then came Emancia. When my friend and I entered, Emancia welcomed us with a warm, genuine approach that immediately stood out. It wasn’t the usual forced sales pitch—it felt honest and respectful. As we browsed, she patiently walked us through various options without being pushy, and her deep knowledge of the products was clear. What really impressed me was her professionalism, patience, and strong moral compass throughout the process. I ended up finding a dining table set I loved, and while I wasn’t planning to make a purchase that day, her outstanding service had me reconsidering. Now here’s the part that truly showed her skill—when it came to pricing, there was a bit of a back and forth. A younger Asian associate pushed back on a possible discount, but Emancia remained calm, respectful, and focused on making the situation work. She diplomatically involved what I believe was the store manager, and in the end, she made the deal happen for me. Emancia is a shining example of what great customer service looks like. She's not just a salesperson—she builds real relationships with her customers, treating them with kindness and integrity. If you visit this Ashley Furniture location, ask for her. She’ll take care of you the right way. Thank you, Emancia—you turned a simple window shopping trip into a memorable and worthwhile experience.

We bought a dining room table set and sideboard from Ashley Furniture. The quality of the products are great, and delivery was easy to set up. Emancia, the sales associate who helped us, provided exceptional service! She was knowledgeable, friendly, professional and got us a great deal. Definitely recommend.

Emancia was very helpful and attentive while we were browsing. She answered any questions we had and told us the offers that were available in the store.

Eric was very helpful and it was a great shopping experience.

Anita was very helpful with the purchase of my new couch!

Great service and an exceptional deal! Thank you!

Great service and knowledge, thank you Erik.

Justin was super helpful , friendly and knowledgeable !!

Great customer service from Eric

Justin was Amazing very cool guy and funny 👌🏾

Justin was so amazing. Very helpful and friendly. They have enough varieties of furnitures in the store compared to other stores I’ve been too. The customer service was great, highly recommend.

Add to edit: today we went back to Ashley’s to purchase a dresser for my son’s room and Eric was INCREDIBLE! He was patient and helped us find the dresser for my baby nursery. Thanks, Eric! We had an amazing experience at Ashley’s tonight! Justin C. was incredible and very attentive to our needs and what we were looking for in furniture. He was very down to earth and very kind. We loved working with him and will definitely be back in the future to purchase with him!

(Translated by Google) Justin, good service, very professional, excellent worker (Original) Justin buen servicio muy profesional excelente trabajador

Anitta Wyatt was very professional, helpful and kind with finding a bed for us.

Eric was a great help. He really helped us find the model and color of furniture we wanted. He also looked out for us on the best way we could save money with the different finance options Ashley had.

Anita was great!!! Easy experience from start to finish!!

Great customer service

Justin and Eric were so awesome! Listened to exactly what we wanted and showed us! We got a bed, couch, and table.

The sales rep who originally helped us at Ashley’s in Glen Burnie, MD was very nice to work with but waiting for our furniture that was supposed to be delivered in 3-4 weeks has been nothing but a headache. We ordered 2 sofas and one loveseat. One sofa was somehow lost in shipping so they gave us a refund for it. We were told our other sofa and loveseat would be there soon. When it came we realized after they set it up that it was not the furniture we ordered. It was supposed to come apart so we could get it down the basement. This furniture does not come apart. We called the next day to inform them and also let them know about some defects with the furniture they sent so they were aware how poorly it was put together. We sent photos and videos as well. They asked us to hold on to this furniture until they could send us the right furniture. This was back in January, it is now April and we still do not have our furniture and we are still holding that furniture for them. In the meantime, my 2 year old granddaughter cut her back on a staple that was sticking out of the foot rest while picking up her toy. She now has a scar from it. And just yesterday my youngest granddaughter who is 1 found a staple on the floor under it and put it in her mouth. Thank god she didn’t choke on it. I was on the phone for 3 hours today trying to get my refund and get this furniture out of my house because it is a hazard and I am over it. They gave me the run around and dropped calls and transferred me to six different people. I was told I need to speak to a corporate manager and given a number to call. Then when I called they said it doesn’t work like that you can’t just speak to a manager. This furniture is made so poorly that the staples come out just from sitting on it, the seems are sewn too tight and look like they are coming apart in some areas, the recliner lever doesn’t work, the foot rest does not have enough padding so your legs are on fabric covered wood, right on the edge of it. I just wasn’t my refund since I do not want to receive more defective furniture after seeing how this set is made. I should be charging them a storage fee for holding this furniture for them all of this time. I will never buy from Ashley’s furniture again. So disappointed in their customer support. It should be this difficult.

Best sales person Anita. She is the best sale person!

I recently had the pleasure of shopping at Ashley Furniture Store, and I cannot express enough how wonderful my experience was, largely thanks to Emancia the sales representative and Amber the financial representative. From the moment we stepped into the store, we were greeted with warmth and professionalism. Emancia was incredibly helpful, guiding us through the various options and answering all our questions with patience and expertise. What stood out the most was the genuine care and kindness that the entire team exhibited throughout our visit. They took the time to ensure we were comfortable and informed, making the purchasing process seamless and enjoyable. I felt truly valued as a customer, which is something that can be hard to find these days. The patience they showed while we made our decisions and signed the necessary paperwork was remarkable, and my family and I are incredibly grateful for their support. The atmosphere in the store was welcoming and friendly, making it a pleasant shopping experience. Additionally, the selection of furniture was impressive, with a variety of styles to choose from at reasonable prices. We found exactly what we were looking for, and we couldn't be happier with our purchases. Overall, I highly recommend Ashley Furniture Store, especially if you get the chance to collaborate with Emancia and the entire Ashley Furniture team based in Glen Burnie, Maryland, off of Ritchie Highway. Their exceptional customer service and dedication to their customers truly made a difference, and we look forward to returning for our future furniture needs!

We came in for lighting options and was blown away by how sweet and helpful both Miriam and Elizabeth were. Both went above and beyond and we walked out with more than we came in for since we got a good deal.

Great experience

Erick was very kind helped me to find the table set that I was looking for, I recommend it a lot , thank you Erick!!

Eric was great and help me

Excellent service. Very helpful and knowledgeable. Thanks for your service and assistance.

Thank you Anita Wyatt and Eric Boozer for your excellent expertise, service and getting us the furniture my wife wanted!! Very knowledgeable!!!

Thank you Anita Wyatt and Eric Boozer for excellence service. Thank you so much! I GOT WHAT I WANTED!!!!

Overall great sale associate ,patient, knowledgeable . I’m glad I came to her Anita Wyatt

Eric was great ,answered all my questions

Emancia was a wonderful help! We found the perfect loveseats for our new home.

Emancia Was a great person her energy is fire! Love her approach she’s such a great person I love her life thank ya

Emancia was wonderful over the two days we worked with her. It was pleasure working with her. If you’re ever in the area, check her out.

Eric was friendly, helpful and was a no pressure salesman. Was able to get exactly what I was looking for. 1 happy customer here!

Very professional staff, the manager Justin helped me out with my selection. He was informative about current sales and listened to my needs when discussing my options. The furniture quality and selection was great too!

Eric provided outstanding service; he was friendly, respectful, and patient, as were the front desk employees.

Anita was very attentive and helpful in our purchase of a new couch

I came in today and received excellent customer service from Anita. She took care of me from start to finish. I highly recommend you stopping in to see her for all your furnishings. 🙂

Anita did a great service.

Eric was awesome

My salesperson Mr. Eric Boozer was very professional, greated me as soon as I entered the store. He also inquired about my needs, and walked me around the store to show me the items that I was looking for. Mr. Boozer at Ashley Furniture in Glenburnie, gets (5) Stars! for his greagt customer service, knowledge, and patience helping me find the items I was looking for while my 4 year-old grand-daughter kept us busy. Thank you, April Salisbury

Justin at Ashley in Glen Burnie was a huge help! He helped us find a great recliner for our nursery and worked with us to get a new couch as well. Many thanks!

Emancia was a delight to work with. Super helpful and knowledgeable.

(Translated by Google) Emancia Very friendly and served them excellently (Original) Emancia Muy amiable y los atendio exelente

Emancia is so helpful! She was very patient and took the time to look up details we needed to figure out. You can tell she really cared!

Bought a Mattress here and had a lovely lady help us. Thank you Emancia!

Anita was great and worked with us to find the best deal for quality and price.

My experience at Ashley furniture store 23 was seamless & effortless. Anita was pleasant & not aggressive in her sales approach. I would recommend 10/10 for shoppers to look her up

Beautiful reclining loveseat. We received wonderful professional quality service from your staff especially Emancia Allen. Thank you all. Very polite delivery gentlemen also. They handled our furniture with care and respect.

Eric was extremely helpful and thorough helping me find what I wanted

Antonio Perez helped me pick out a new bedroom set. Very helpful and fast. Made process nice and easy.

Would definitely recommend when it comes to furniture shopping. Ms. Anita was very helpful and patient throughout my visit!

Eric was absolutely wonderful to work with! Great doing business with him. Definitely will send my family and friends his way,

Eric was very patient and provided excellent service which is rare these days.

A little agitated at the end but thes sales men were awesome

Was greeted upon arrival by Mychal who was fantastic! Warm, welcoming, but provided space for me to look around. Mychal then took me on a tour of the specific item I was searching for and provided several options. He worked with his manager Anita, to provide the best options that matched my need for timely delivery and a great price. Would highly recommend to visit Ashley's and ask for Mychal and/or Anita!!

Anita and Mychal where extremely helpful and after going to for other stores first we found exactly what we were looking for.

Michal was very knowledgeable. Customer friendly and helpful. I was looking for a specific item and he assisted in finding exactly what I wanted. I purchased my power recliner loveseat on the spot! Thanks Mychal

Anita and Tracey were very helpful. 10/10 would recommend.

Mr Eric is fantastic Found just what my husband needed for his office Always ask for Mr Eric! Great job

Had an excellent furniture shopping experience. No pressure sales; was allowed to browse without any issues. The salesman was extremely helpful when we needed questions answered. Great overall purchasing experience.

Emancia sales person at Ashley Furniture Store in Glen Burnie was a great help to me. She helped me find exactly what I wanted to purchase! Emancia was very helpful!

Excellent customer service.

Emancipation was great! She was very patient and helpful.

Anita showed me around. She was very kind and helpful

Anita provide excellent customer service. Will come back again.

Tony was helpful while not overbearing. Refreshing experience, thank you.

(Translated by Google) I really liked the service at this place, it was fast and easy, I came here to buy a board game, they even gave me a discount on my purchase thanks Antonio👍 (Original) Me gusto mucho el servicio en este lugar, fue rápido y fácil, vine aquí para comprar un juego de mesa, incluso me pusieron un descuento en mi compra gracias Antonio👍

Antonio and Tracey were very helpful and friendly

Ashley store- Carlos did an awesome job finding what I ask for- very professional Ashley. Store made good on the confusion of the sale, thx you Precious.

Eric was great with helping us find the end table we wanted.

Emancia helped us find the perfect bed for my daughters! it was exactly what we were looking for in color and size, and it was very fast! Wonderful service and employee!

Great sales lady

Anita’s service was excellent, she helped me with everything I needed.

Everyone at Ashley’s furniture in Glen Burnie was friendly and helpful Justin was awesome!

Emancia she did a wonderful job.

If it all possible, ask for Aneta Wyatt, she is super and passionate to your needs and spend all the time with you making sure you have the right thing for you household needs

Anita was so professional and very helpful! I went in hoping to find my perfect reading chair and one of the very first items she showed me was an exact fit! We will most likely be back for other furniture needs :)

Tracy was very friendly and helpful when I was looking for a sofa for an apartment. Overall great experience shopping with Ashley. Friendly staff and great quality furniture.

Awesome sales rep! Worked with Antonio and could not ask for a better person. He answered all my questions and got me in and out in record time

Eric B.gave us great service the entire time as we looked back and forth. He was patient, helpful and answered all questions efficiently. Tracey was most helpful in helping us with the delivery arrangements. Thank you very much Eric and Tracy. Most appreciated you great attitude and warmth.

When I ordered a delivery for our new sofa I specifically asked at least 4 times for a delivery option that ensured the sofa was brought into our living room space, so I didn't need to hassle with it up the stairs myself. I was ensured that it would be brought into our living room with the option we chose. When the delivery personnel brought it, they did not bring it into our home past the garage, stating that I bought the wrong service. When I called back to have it fixed I was told I by corporate that I would be able to pay the difference to have the team come back and complete the delivery process. When I called the store to fix the issue, I was told to wait for a call back. I then got a call from the warehouse informing me of the policy I opted for (the policy that didn't include in home delivery when I specifically requested it). After not getting a call back from the store, I called again and then was told to pound sand and figure it out.

Emancia was great she helped me with picking my furniture and with the best deal

Went to the store today and got a recliner I like. Good customer service with Carlos! I am a returning customer.

Carlos was our salespetson. Extremely helpful, answered all our questions, searched for the best prices/discounts available.

Eric was fantastic - patient with my fiance and I and helped us get the perfect modular sectional for our space! 10/10!

Anita was very professional Lot's of patience answer all questions professional would highly recommend her lots of Love energy outstanding

The team was very flexible with fair pricing and provided options where we could meet in the middle and still meet my needs.

Anita Wyatt was super helpful in helping me find what I needed and I will be coming again very soon for her help again!!

Francis at the Glen Burnie location was awesome. We walked in to look and came out with furniture paid for. Thank you for your service

Emancia was an excellent sales rep and I had a excellent experience. Looking forward to my new living room set!

I had a wonderful experience here emancia went above and beyond to help us find what we wanted to find

I had a great shopping experience with emancia! She made the process easy and enjoyable. I plan to come back and buy additional pieces for my couch, I will most definitely be looking for her! ⭐️

Emancia was very helpful in answering all my questions and helping me thru the process of buying some new furniture. A true professional in every sense !!

We had exceptional customer service from Emancia and Gladys at your Glen Burnie store. Thank you so much for all your help. We believe that Emancia went above and beyond with her exceptional care!

Eric was amazing and super helpful. He helped me and my husband get the perfect living room set to meet our needs. I love that he wasn’t pushy either. What a great experience.

I purchased a living room set back in 2021 and now came back bc we decided to upgrade for a different living room set. Great furniture & great customer service. Eric was very helpful, he answered all my questions and we were able to choose what we really wanted. Large selection of all is hard to choose with so many options but husband and I are happy with what we got. ERIC WAS AMAZING!!

Amber, Francis, and Tracey are all fantastic and worked with us for our purchases. Thank you to them all!

Eric was great! Thanks so much!

Francis and Carlos are THE top employees. They were kind, helpful and chill people. We cracked jokes and laughed and made the experience a lot better. You don’t get those a lot now a days. If y’all want deals for the low they can help you out. Thank you guys a lot.

I’ve been searching for a new couch at several different furniture stores for months. When I visited the Ashley’s location in Glen Burnie, MD, Eric and Tracey took care of me. They made the process so easy. They were so kind, patient, and answered all my questions. This set is perfect for my new space and checks all of my boxes. I can’t wait to receive my new set! Thanks again!

Great visit ,, Erick did great job explaining all my questions

Great customer service

Francis was wonderful! Very helpful and attentive to our need for a sleeper sofa asap! Francis and the other staff helped us get something in a timely fashion and with a great deal!

Anita Wyatt was so friendly and extremely helpful!

Emancia give us good customer service she is so nice

Excellent!! Anita helped me with purchasing my dream bed, she was very nice and helpful with so much information. I’ll definitely go back for any future purchases!!!

We had an amazing experience working with Anita Wyatt at Ashley Furniture. She helped us find the perfect living room couch set for our new home. Anita was extremely knowledgeable about the products and answered all of our questions with ease. What we appreciated most was that she never pressured us into making a decision and instead focused on ensuring we found something that fit both our style and budget. Her professionalism and friendly demeanor made the entire process stress-free and enjoyable. If you’re shopping at Ashley Furniture, I highly recommend asking for Anita—she’s fantastic!

Emancia was incredibly helpful with me finding the right couch I was being super picky and had me completely forget about shopping for a couch and made me feel comfortable and help me find the perfect one.

Everyone was very friendly and pleasant to deal with. Anita Wyatt was very easy to deal with and knowledgeable about the furniture.

She is a great host! Great customer service! Very sweet! Welcomed us as soon as we walked in! Thank you Emancia for the great service!

Francis and Tracy were so helpful and nice to work with ! Came in looking for a new couch and they helped me find exactly what i was looking for ! Great team at this Ashley’s location !

Easiest furniture purchase ever! Sales rep was great and very helpful.

Emancia at Ashley Homestore in Glen Burnie did a great job with a tricky issue of matching furniture colors for partial bedroom sets we already owned. She was patient, she was good about telling me the deals being offered which gave me a discount and she offered to price match the Internet price as well. She was a total joy to work with and I highly recommend her to help you find new furniture pieces for your home!

Anita helped me find furnishings for several rooms in my home. She worked closely with Tracy to find the best financing options for my budget. They made a great team and worked diligently to help meet all of our furniture needs. Eric B. helped Anita move and match furniture to ensure it would look the way I wanted. They are a great team that works really well together!

Emancia is very knowledgeable and helpful.

Love this place, worked with Emancia, she was fantastic. My wife and I were discussing things and deciding whether or not this purchase was a fit for us, she was very knowledgeable,patient and kind, I highly recommend ypu pay her a visit.

Great Service. Emancia helped us and others stepped in as well. Easy process to purchase furniture

Anita Wyatt was exceptional Sales Representative for Ashley in the Glen Burnie area. She was extremely professional and very detailed in her Customer Service duties. I would highly recommend Anita of anyone is in the market. Anita is an exceptional Sales Leader with a very professional attitude towards her customers.

Emancea was great. Very nice and helped us a lot

Emancia was very helpful in my search for the perfect piece of furniture. She’s also a great conversationalist.

We were greeted and worked with Mr Francis our experience from begining to end was great! His manager worked with us to complete satisfaction we will be back

Needed eight dining room chairs. Went to Ashley’s on Ritchie Hwy and had great customer service from Carlos/furniture sales and Patience/financing and cashier. Neither employee was pushy or hovered over us. After going over the price with Carlos, we were comfortable with the price. This is our family’s second purchase at this Ashley’s and will return for future purchases.

Anita was super friendly, professional and amazing. I’m super satisfied with her service and she made my shopping experience great!

Get service from Tracey and Eric in the glen burnie store.

Anita was a pleasure to work with.

Eric was very nice and a pleasure to work with. We were able to find a sofa, chair and recliner that we love. Thank you so much Eric!

(Translated by Google) Everything super the best service. Emancia is a very good and pleasant person. (Original) Todo súper el mejor servicio. Emancia es muy buena y agradable persona.

Very good service , I will definitely come back to dis place, no hustle at all .

(Translated by Google) Very good attention Erick is very kind I feel satisfied he helped us he found us an excellent price (Original) Muy buena atencion Erick es bien amable me siento satisfecho nos ayudo nos busco un exelente precio

Fracis was personable, knowledgeable, and a pleasure to work with making this purchase

Eric Boozer helped my husband and I pick out a new couch and tv stand for our home. He was patient, courteous, and very knowledgeable. We went to the Ashley Furniture store in Glen Burnie MD, and everyone there was v friendly and provided us with several options to furnish our new home.

Anita is really good in explaining all the details of the furniture. Based on my requirements she helped me get a detailed understanding of all the products. I recommend this store

Eric at Ashley's in Glen Burnie was great helping us find and finance a couch!

very helpful and explained things thoroughly!

Anita was soooo awesome!!

Anita was the freaking bomb!!

Great help and knowledge

Anita and her staff provided outstanding service to me and my partner. She helped us find exactly what we were looking for with complete transparency to help us make the best decision for our family. 10/10 recommend.

Emancia and Tracy were super friendly and inviting definitely coming back here to purchase furniture in the future

Emancia was an amazing sells representative. Very courteous, we truly appreciate her assistance.

Anita was absolutely wonderful. Cannot wait to receive our new furniture.

Eric was great. Recommend 10/10

That was awesome customer services and my wife and me purchased furniture thanks to awesome person who was name Emancia

Had a great experience at the Glenburnie location. Needed a furniture for my bedroom and living room, Emancia attended to my needs and the manager Tracey worked with my budget. Will be returning.

From the moment we walked in Tracey greeted us and was very kind. The process was easy and simple and we were given a good price. I’d recommend this location to anyone looking for furniture for their home.

Emancia was an amazing help, showed multiple options for what i was looking for.

We had amazing service from Emancia. She helped with getting our pricing down and was extremely helpful with picking the right couch for us.

Be attentive sales personnel. Carlo’s and Tracy were extremely helpful and pleasant to work with. I will definitely be coming back. Thank you both for all your help.

We worked with Eric and he made everything so simple and provided amazing customer service!

Eric was my sales rep and he was great! Very responsive and helpful.

Eric was great! Polite and clear staff in store

Great store! Service was wonderful especially Emancia and Tracey!!! I highly recommend them 👌

OMG! Best service ever. Eric is awesome he was right by my side while I couldn't decide on a couch. I will return to buy all my furniture from Ashley. Tracey the manager has outstanding customer service.. it's so hard to find that customer service that is top notch. please stop by if you are looking for furniture in the near future and ask for Eric and Tracey. Best service EVER!!!

Dion Johnson was knowledgeable about the product we ended up purchasing which was the reclining Chapman Sectional. He was not pushy but very easy to talk with. The manager also extended his thanks to my wife and I. I am very happy with the customer service. We don't have the sectional yet but after we have experienced it for a while I will leave a product review.

Great price, great sales staff.

Emancia Allen the Sales Person at the Ashley Furniture Store on Ritchie HWY, Glen Burnie was extremely professional. I was in the market for a living room set and she sold me on just purchase do to her approach and overall Sales Skills. She followed up to ensure I was completely comfortable with my purchase. I would highly recommend Emancia to all interested in purchasing furniture from Ashley in Glen Burnie.

Very nice costumer service and excellent prices!!!

Ashley Furniture is awesome. Saleswoman Emancia was very polite and went above and beyond to help me get my living room furniture.

Nice place nice customer service, great place

Outstanding service and professionalism.

Came to "look" at reclining love seats, on the way to another store I won't mention, and found the winner pretty quick. We looked around the entire store after getting details about this model. Our salesperson, Emancia, was informative, professionally astounding, and nice! This was a stop well worth the time, and cost effective, so I'd recommend looking around.

Emancia was so patient and wonderful. She was very helpful and answered all of our questions. She was an absolute joy!

Anita, Tracey and Patience are very professional, kind, and helpful:)

Eric was very helpful and did everything to insure I had a good experience and best price ! Thank you !

I was really serviced professionally, and was well taken care of in the most effective way possible by the in store sales person Eric on Saturday. I left there very well satisfied and pleased with my purchase. Thanks Eric.

Eric Boozer was a fantastic salesman! We came in for a mattress and left with two mattresses, a box spring, a queen bed, and pillow. He was friendly, accommodating, and didn’t push high price merchandise for the sake of pushing high price merchandise. He was knowledgeable and respectful!

Tried buying a floor sample set and use my Ashley Advantage card for 12 months 0% interest (12 months same as cash) and they wanted to add $700 to the price for using my Ashley card.

Carlos was very helpful in finding what I needed!!

The sales team here really hooked me up, the bedroom set that I wanted was unavailable, but they ordered it directly and gave me a really great deal. I walked out of Ashley‘s spending about $1000 less than what I planned on spending.

Emancia is an excellent, personable and professional sales representative. It was a pleasure working with her.

Super nice, helpful, courteous, and fast buying experience.. prices were not high high but not cheap though the 0% interest for 60 months makes prices bed and mattress comparable if not the cheaper option with interest, shipping, and fees if using credit cards, loans, or other payment plan options and the larger time limit makes the monthly payment plan low, one cannot say 0% is a winning feature!

The manager was super helpful. I will continue to go there and pay a little just because of his professionalism.

We recently purchased the Hennington bedroom set from Ashley’s Homestore in Glen Burnie, MD and couldn't be more thrilled with our experience! From the moment we walked in, we were greeted by Antonio and the store manager, Tracy, who made us feel like we were working with family. Their attentiveness and genuine care for our needs were evident throughout the entire process. As a military family with a baby on the way, we were particularly grateful for how they took the time to listen to our concerns and worked diligently to keep us within our budget. Their understanding and support made a world of difference for us. The Hennington bedroom set itself is stylish and of excellent quality, but it was the exceptional customer service from Tracy and Antonio that truly exceeded our expectations. We felt seen, valued, and respected, which is sometimes hard to come by in retail. If you're in the market for beautiful and durable furniture, I highly recommend visiting Tracy and Antonio at Ashley’s Homestore. You won’t just be buying furniture; you’ll be joining a family that genuinely cares about making your home comfortable and stylish! Thank you both for such a wonderful experience!

Ms Anita was phenomenal. A expertise at her job. Very kind and professional. I will be back.

I had a great sales experience with Anita from beginning to end. She met me at the door with a smile and had information about pieces. She was fun to work with

(Translated by Google) Very happy with the kindness and knowledge of Eric our seller, very grateful for his suggestions; It was an excellent experience and I was happy with my new room. (Original) Muy contenta con la amabilidad y el conocimiento de Eric nuestro vendedor, muy agradecida con sus sugerencias; fue una excelente experiencia y feliz con mi nueva sala

Anita is very kind and helpful

Eric spent time with us and made sure we found what we needed for a great price!

Emancia, was an excellent saleswoman and I am very happy with her service.

Carlos did a very good job in helping us with our purchase here today.

Denzel Washington an awesome help .. we bought a dinning room set . He was very polite and courteous .. thanks Denzel for your help .. Mr Conner

Carlos the salesman was great in helping my son and I find beds and mattresses that we liked. She answered all my questions and also Antonio and Tracy were great in helping us with everything 😄

Anita was SUCH a great help, i definitely recommend working with her as ur sales lady when u come in.

They have a good selection of furniture here but I will unfortunately never order from here again. I order a couch August 1st. They said it would only take about 2 weeks and I kept calling to check on it every week and every time I call they tell me a new date. They can not give a definite answer on when your furniture will be here. Called today to check the status and now they are telling me October. Total joke

Eric and Patience were very helpful. I will definitely come back to Ashley in Glen Burnie again.

Emancia was so helpful! I was able to get the dresser and nightstand I was looking for with same day pick up. She is awesome and this location is great, I definitely recommend!

Tracey and Anita provided wonderful service very helpful

Great service from Carlos C.! Wiling to work with us on a great price and very knowledgeable about the furniture. He even showed us a piece that we didn’t see originally and we went with that one!

Thank you to the sale rep Tracey helped me out and ask to understand what my needs were. I had researched a sectional online and I had come in to see it in person. I had a budget since I just purchased a home and had other things to purchase. Tracey heard me loud and clear and helped me get the sectional that I really wanted. It has a little bit of the shipping time wait, but for the sale I received-it was worth it. I would recommend this location

Ms. Anita was fantastic to work alongside. She really pulled everything together for me and even followed up to ensure I knew of store sales on pieces that I had been looking at.

Wonderful service. I was able to look without being hovered over and when I was ready Carlos was a great help!

Very pleased with the team at Ashley Furniture, Glen Burnie - notably Carlos and Patience: friendly, professional, knowledgeable, and they were able to secure a perfect delivery time frame for my selected sofa bed!,

Awesome furniture, excellent salespeople. Goes days like that one auto

Me and my boyfriend just moved to Baltimore and came here to find a couch for our new place. The staff was so incredibly welcoming and kind, on top of being super helpful with guiding us around the store and showing us couches that matched what we were looking for. Eric was helping us with our decision and purchase and was so great! The general manager even came out, introduced himself, thanked us for coming in, and assured us to take our time. We weren’t rushed or forced into any decisions, and were able to take our time and find our perfect fit. Finally, they covered every little detail about delivery and our protection plan to answer questions we didn’t even know we had! I would recommend this store to anyone looking into buying furniture.

Anita Wyatt was a very professional and helpful sales assistant

Anita and trace were both wonderful and very helpful.

Anita was amazing super fast and we got a great deal on a floor model set! Would definitely come back in the future

Excellent customer service. TRACY was excellent. Very thorough and took time to show us various options. He was also training Someone at the time but he was still very patient and professional.

Anita and her manager, at the Glen Burnie store, were of great help and assistance. Going in not really realizing what kind of mattress fit our needs best, they provided courteous, professional service to get us what we wanted.

I didn’t end up purchasing anything, but Mike was very helpful and knowledgeable. Highly recommend!

I have purchased several items over the year”s from the Glen Burnie store. The furniture is great quality and customer service has always been top notch with Anita! The manager was also very cordial and welcoming!

Everyone was friendly smiles and helpful, thank you

Great service by Anita! Thank you for your help. Process was easy and was able to help measure and make sure pieces fit and looked good in the room.

Patience was super helpful. She answered all of my questions and addressed my concerns. Glad I called this store for help. If you want to work with helpful and kind staff, highly recommend.

Ms. Anita was very helpful. She did an amazing job helping me decide on furniture I needed for my bedroom. I will definitely be coming back to purchase more furniture with Anita.

Debra was very helpful! They gave us a great deal and a military discount. Overall pleasant experience!

Anita was wonderful. Went through all the options. Made great recommendations and was very helpful. Will be back.

Richard did an amazing job with helping me with my furniture for my first place and was very helpful a lot. Thank you so much I really appreciate it 🙏🏽.

Great experience. Anita was awesome and very helpful.

Very nice. Patient and professional. I came in and walked out with everything we needed and great pricing. They handled me great considering I was a little anxious and needed four bedroom sets. Thanks again, will be back for future needs.

My husband and I had a great experience in here. Richard was friendly, helpful, and knowledgeable. The furniture selection was amazing and we bought several pieces for our new home. I am looking forward to having them dropped off and set up soon. If you’re in the area and looking for high quality yet affordable furniture, come to Ashley’s and ask for Richard.

Debra is awesome in the store showing the furniture with patience & working with us! Best experience with pricing & different models 👌👌

Carlos was patient and very helpful! Thank you!!!!

Great job to both Patience & Tracey at Ashley's of Glen Burnie!

Richard was very nice to work with. He worked to give me the best deal. He was very friendly, polite and knowledgeable.

My sales person Richard was excellent.he was courteous and professional and he helped a lot. I highly recommend and will continue to use him in the future

Carlos was very helpful in getting us what we wanted at the price we found online; he searched the color we wanted to match that was not online

Overall experience was very comfortable and enjoyable. Richard was very patient and informative with every question and concern thrown at him. Recommend!

Richard was great selling my mom the loveseat that she was looking for at a great price, if anyone is looking for furniture please go to Ashleys on Ritchie Highway and ask for Richard, he was a great help!!!!!!

Left the Glen Burnie store, our store help was Anita. Anita was great!! Very knowledgeable and patient! 10/10 recommend.

We came I’m looking for a sofa and a bedroom set for my son. Richard was so friendly and helpful! We will definitely be back in the future 😊

Richard was very helpful and informative.. Very patient with my difficult demands

Debra was very helpful!

RICKY IS A GOAT

Nice furniture, need more help.

Richard did his thing with finding my son a bed. I’m extremely impatient and was impressed with how he had me in and out of the store within 30 minutes.

Debra with a 10/10 service! Great environment and amazing pricing.

Debbie was super helpful!

It was great. Customer friendly and very courteous. Patience was great.

Great Staff! Anita was great. Very knowledgeable and patient! The customer service reps behind the counter went above and beyond to help me. I have been to 4 smother brands and this one earned my business! Great manager as well greeting and thanking all the customers. A+++++

Found my couch quickly. It was a quick experience.

The store was awsome, very stress free experience. The associate who helped me, Alba, was freindly and very helpful. She was pleasant to converse with and was able to awnser all my questions. Overall had a very pleasant shopping experience and found exactly what I was looking for.

(Translated by Google) Very good and Mrs. Alba treated them very well. (Original) Muy bueno y la señora alba los atendió muy biem

Wonderful customer service & great at showing me every little thing detail to help better my decision. Thank You so much Emancia

The store was clean and the salesman Kevin was very helpful and knowledgeable

Tracey and Patience were amazing and helped make my experience wonderful. They provided great information and kind demeanors. Buying furniture is not my favorite pastime but they made things pleasant and unique.

Kevin was very polite and helpful. He went above and beyond to make sure I found the best bed room set for my 11 year old daughter. Ashely also so kind to me and my kids while I finished my purchase. I always go to Catonsville Ashley’s furniture store but I highly recommend the Ritchie Highway location!

Anita and Ashley were very helpful in helping with my purchase. Would recommend this store highly. Great service! Returned to Ashley to purchase a dining set. Was very happy with the service. This is my fourth purchase. I will continue to do business with them. Sales staff is very helpful and friendly.

Terry and Anita were great!

Kevin was friendly and helpful. Good furniture shopping experience

Kevin was a very good salesperson! Very knowledgeable and courteous. I would highly recommend asking for him the next time I shop at the Ashley store in Glen Burnie, MD

Have shopped here several times and we've always had a great experience. Salesperson Kevin was exceptionally knowledgeable and friendly!

Very helpful without being pushy. No wasted time but got exactly what we want.

Purchased a couch on January 15th. The delivery people arrived February 10th with the couch, and decided they would not carry the couch into the house and down the stairs. They claimed that the couch would not fit on the stairs, citing specifically that the ceiling was too low. The ceiling had over 18 inches more clearance than required for the couch at lowest point, and in terms of width, the staircase is 6 inches wider than the couch. It was very clear to me from their demeanor that they did not want to carry the couch down the stairs, rather than it actually being the case that it doesn’t fit. I called the store, and they said they would arrange for a different delivery team, and if I did not hear back by the 12th I should call them. I call multiple times throughout the week on and after the 12th to nobody picking up the phone. I finally get a hold of someone on the 15th, who rudely tells me that what was told to me by the person I spoke with on Saturday was not true, and that the order was marked by the delivery team as “complete.” She said I would either have to pay for the delivery team to come back, or pay an order cancellation fee. I then call corporate who claims the fees are determined by the store and they can’t do anything. I go in on the 17th, and request they reschedule delivery with a different crew or issue a full refund, because frankly a delivery attempt was not fully completed. Tracey, the manager on duty, does reduce the cancellation fee to about $80 (instead of $174). Tracey was very professional, polite, and did what his higher ups allowed him to do to resolve the issue. That having been said, this issue (through no fault of Tracey’s), was not resolved adequately. I have paid Ashley $80 for two people to have shown up to my house and decide they don’t want to bring the couch in as they are paid to do, and for them to not answer the phone when I try and get in contact with them. The only way for Ashley Furniture to make this right is to return the remaining $80. Considering I received no product and no genuine delivery attempt, I do not believe that would be unreasonable. I would advise anyone looking to actually see the furniture they purchase in their home to shop elsewhere.

(Translated by Google) Alba, thank you for your attention, thank you for the good decent that you gave us. I recommend Mrs. Alba. (Original) Alba gracias por su atencion gracias por el buen descento que nos brindo les recomiendo a la señora Alba

We just left the Glen burnie location and had the best experience. Ashley furniture is where we tend to shop but it makes it an easy decision when the sales people are very friendly and helpful. Tracey our salesman was amazing. And Ashley who did all the paper work was just as amazing. Thank you!

I'm a returning customer and I went into the Glen Burnie store on Black Friday Nov. 2023 and purchased a large sofa. The whole experience was bad from the Salesmen (Victor) to the signing paperwork and checking out. No one seemed to know what they were doing, everyone was all over the place and they ended up ordering my sofa in the wrong configuration. I wasn't awear of this because Victor never showed me and had me sign off on the configuration. My sofa was to take 4-6 weeks per my invoice and it took 9 weeks so they were out of contract with me and no one called to explain this. I had to call weekly for updates! Finally I get my sofa and it's completely wrong so I had to paid an additional $150 to have them come back out and pick it up on their timeframe mind you so i had to take off of work to accommodate this pick up. Then they wouldn't reorder the right sofa for me and made me come back into the store for another 1.5 hours to just get the run around about how Tracy the store manger, and Kevin the worthless store manager, and TJ the big boss and Ashley and Patience behind the counter all couldn't do anything for me! Tracy the manager walked around to interview some guy, Ashely and Patience had their hands tied, Kevin was so horrible, unprofessional, and rude. No one took an once of their time to help me get this sofa reordered from the start the right now and sent me on my way with the expectations that everything would be handled on their end. No one ever calls me with an update, I had to call daily asking for an update on my pending order and if it got approved by corporate and then they have the nerve to tell me to come back into the store and redo all of my financing paperwork for the third time! I canceled my order and will go spend my money somewhere else. By far the the absolute worst experience I have ever had and wouldn't recommend this store to save my life. I even called corporate and they said this Glen Burnie store is a franchised owned store so you aren't going to get anywhere with customer service and this location. Sometimes they just don't even answer the phone and when you leave a message they certainly don't return your call. Ashley came in behind the desk after just smoking a cig and smelled so bad, not a care in the world about professionalism. I have kept my cool this whole time and have been understanding and extremely patience but I'm so over this and can't wait to cancel my Ashley credit card so I never had to see or deal with this company again. I wish Tracy, Kevin or big boss man TJ would give me a call. I bet they wont even see this review. Shame on all of them for the the lack of service they provided and I hope no one else gets treated like I did. Two thumbs down for Glen Burnie Ashley Furniture, Never Again, Avoid With All Costs!

Kevin Caffrey at the Glen Burnie location was excellent. 5 Stars. Thank you, Kevin

All staff were very helpful and friendly. Especially Anita Wyatt!!

We had a great time with Kevin he helps us a lot and thanks to him we are going home with the things we wanted and needing.

Ashley Furniture Home Store Glen Burnie, MD I went to Ashley Furniture with the intent to update my living room with a new furniture set. Tamara was able to show me several display concepts to get the wheels of creativity moving. In the end, she not only fashioned the living room of my dreams, but Tamara also helped me design a plan for my bedroom too! My shopping experience at Ashley Furniture was exceptional! Customer service was 5 stars. I'm going back to see Tamara and complete my bedroom set with a mattress. Thank you Tamara!

Tracy, was super helpful! He has been a great pleasure to work with!

Kevin did a great job of showing us the bed we were looking at online in the showroom and also explaining the current deals. We walked in just expecting to look and happily walked out with the new bed of our dreams!

Amazing experience with Kevin, Tracey and Patience!!!!!!!!!!!

Kevin, Tracey, and Patience were amazing and very accommodating. Thank you for the great deals!

My bedroom set was delivered yesterday (1/23/24) and the wrong rails were sent. I sent them back and spoke to the warehouse supervisor and was told they would deliver the correct rails the next day. I have not received a delivery time so I called the warehouse. I expressed to the supervisor that I needed the rails on 1/23/24 but no later than 1/24/24 the response I received was the call being disconnected. I called back immediately and no answer. This is unacceptable, since I see other reviews with wrong parts being delivered.

Very clean store. The staff was helpful and got me a great deal on a mattress.

Kevin was great. Got everything we needed within our budget. Will return

Excellent friendly staff, very professional!

I had a pleasant experience dealing with Addreanna and the rest of the associates there, she helped by asking the manager what I was concerned about. Ultimately I made the purchase I went there to do.

Patience was awesome with her explanation of billing/delivery etc..Suoer friendly too! Anita was exceptional! Helped me with ideas & made my purchase experience a breeze!

Terrific Experience

We had a wonderful experience! Thank you Nathan! He was very helpful and helped us get the perfect furniture!

Had a wonderful buying experience today thanks to the incredibly personable and knowledgeable salesperson, Nathan, and the kind office manager! So excited to receive my new mattress and furniture!

Excellent service from Matt S

Went last night and had great service with Nathan helping us purchase a recliner and looking at a new mattress.We have purchased a sofa there a few months ago me and my fiance and we had a young lady named Tamara who was also very helpful- so let's hope everything goes smooth and waiting for our recliner to come in the next few weeks. Thank you 😊 and did enjoy the help with also Victor while there and the young lady in the back who takes the payment she's always very nice

Awesome person, amazing customer service!

Mat S. Very Good

Matt S was a great help in finding our dream sectional!

Matt S. Was very helpful while we were looking for a dining room table and bed frame. He had great suggestions and helped bundle to give us the best deal.

Matt was great! He got us a great deal and exactly what we were looking for

to days visit was great! Nathan was our salesman at the Glen Burnie location, he was straight forward, very knowledgeable about inventory and most importantly he did not pressure us. My husband and I was interested in purchasing 2 bedroom sets. Unfortunately one wasn't available, but the set that was available, Nathan closed the sale and we were done. Great customer service! Nice young man.

Ajanni Lee provided us with an excellent sales experience. Would recommend her for a future furniture shopping experience at this location.

Thank you for your help!

Anita Wyatt was phenomenal with her customer service! Knowledgeable and willing to help with financing and discounts. Recommend to all!

I always purchase my furniture from Ashley's. I usually go to a different location- but this one was nearby at the time.. We had two salesmen arguing over our sale in the middle of the showroom and it was quite embarrassing. Manager was involved and waived our shipping fee. Would probably recommend another location.

Great customer care was very nice and attentive!

Emoni was excellent in making sure all my needs were met. Fantastic young man would recommend him to any customer . 👍

Very nice experience at the store Alex and Patience were very professional and nice.

Miss Ajanni Lee made our experience amazing communicating with our 7 year old helping us choose the right bed frameThank you 😃

Customer service was excellent. Alex went above and beyond to meet our needs. He shared ideas to give us more flexibility in deciding what we wanted. Alex really took care of us and so did the guys in the back with financing our purchase. Good group of people to do business with. Thanks you all!

I was greeted by a sales rep named Alex as soon as I walked into the store. Once I was greeted, Alex gave me the time alone to walk around the store to determine what I was interested in possibly purchasing. Alex was knowledgeable and patient as I made my decision and purchases. Wonderful job Alex, thank you!

Alex was helpful, knowledgeable and patient. I was able to complete the purchase that I set out to accomplish.

The Funitire is cheap I bought a bedroom set and the dresser drawers keep falling a part , I keep glueing them back together what a waste of money I’m so disappointed .

It was pleasantI was very pleased with serbice today from Ajanni Lee.A big thank for all her help.

Really nice staff. Not pushy, but helpful. Good pricing too!

Everyone was very nice and helpful. Beautiful place everything is nice.

Ashley furniture had a great sales team, Sean and Patience, that were extremely knowledgeable and helpful. They gave me an excellent deal and am very happy with this purchase

Avoid their financing company. The monthly payments are cheap for a reason. After the promotional period, the interest rate is so HIGH that you will pay 3X the purchase price & you will be stuck with the furniture bill for YEARS.

Bought a mattress they delivered the wrong one first when they delivered the right one it was defective kept poking me in side and it the most uncomfortable thing ever. I went back to the store and they said that there was nothing they could do. Now I have a bill for 2 k and a defective mattress. They rip you off

Great customer service!

Great customer service and commitment to find the best deal

A great experience! The staff is so helpful!

Went into the Ashley Showroom in Glen Burnie to look into an outdoor patio set I saw online. They had the set we were interested in and decided to buy it. Our salesman Sean, had a great customer service attitude and was very knowledgeable on the set we were interested in. I also found a couple items to decorate the porch with. Checking out at the service area Patience was a sweetie in making my transaction easy. Kudos to both employees for their kindness today!

Great experience. Our sales associate, Alex, was incredibly helpful and made the process of finding our new bedroom set and mattress smooth and easy!

Alex, Patience and Ashley were wonderful to do business with. Alex was very helpful getting me the best price. Patience and Ashley made the checkout a breeze. Update—we ended up having to change our entire order and had very specific requirements. Alex worked with us and Patience and Emoni made the “exchange” seamless.

I give 5 stars to Patience from Ashley's she was great thru the whole process with helping me make an exchange on my sofa purchase and getting me a great price with my purchases. I love the sofa I purchased. Great comfort and quality. Will buy again when I need new furniture.

The sales person and the manager were awesome!! Would recommend this Ashley store to everyone

This is my 3rd time purchasing furniture. The costumer service was excellent and their furniture is great. My sales person name was Mardi. My experience with her was great.

Went the store on Wednesday 7-23-25 looking fir a new mattress found the one I liked and Anita took care of me very well she was awesome

I had the worse experience ever with them. Ordered a table with 4 chairs, my chairs were not put together correctly and when i called customer service 7 times they told me someone will come out Jan 4 to fix them. I will never order from them again.

I was there at ashley furniture yesterday and the sales lady was very strong personality and argued with me. We had a mailer advertisement for upto50% and she said there was no such thing and the manger lied as well that it was only online. Me and my husband said call us when you get the numbers and until now they have not called. We went to Regency furniture at glenburnie md and bought a whole bedroom set at 60% off and great service from both sales person and manger. 12 Yeats of doing business with Ashley furniture has made me regret ever doing business with them . Horrible sales person and management. I strongly recommend Regency furniture at glenburnie md

Overall great experience. Employees, were amazing. Able to find our furniture, fast and great pricing.

The staff was incredibly helpful and knowledgeable! We had great interactions with Michelle and Ashley. We will come back for more furniture needs!

Terrible Customer service and support. Purchased multiple pieces of furniture along with the 5 Year Protection Plan from GBS that Ashley promoted to me. Reclining sofa stopped working and I called to have it repaired. Technician told me the mechanics and electrical in the sofa were junk. GBS denied the warranty claim stating it was a manufacturers defect. Ashley is selling furniture with known manufacturers defects (per the technician) and selling a 3rd party warranty that won't cover the defects. We have tried multiple times to speak with customer service or a Regional/District Manager who could hear and understand my complaints. Unfortunately nobody at Ashley seems to care about the situation because I have gotten zero response or resolution. I have stopped in the store several times and I have given plenty of opportunity to rectify the situation. This has been dragging out for over two months. The store managers can't even get a response from their superiors so I can only assume they don't care. Ashley has turned a very loyal customer into an unhappy customer by just ignoring the situation and not doing what is right. I would expect the same if you decide to purchase anything from Ashley.

There's a reason why Ashley Furniture is so highly rated and considered the best large furniture company - the entire team there was amazing. Ajanni took care of my wife and I and we were able to get a sectional, reclining chair and rug for an awesome price with a great warranty with no *hidden loopholes*. They were very accommodating and open with us, super patient and was able to handle everything we wanted! No complaints, just happiness.

Sean was great he helped me out awesome service!

Sean was great, answered all of our questions and ordered a new furniture set.

Ajanni was wonderful! She is all about helping the customer and getting what you need!

Ajanni was fantastic for a second Time she was a great help😍😍😍

I use to love Ashley's Furniture however that has changed sadly the customer service they use to give at the Glen Burnie location use to be absolutely wonderful. They need new staff they are very unprofessional and do not know how to deal with customers when there is a problem however their manager Erin is great with solving issues if I could give him induvial stars I would. The star will hang up on you not answer the phone if they recognize your number I literally had to block my number to get a answer

Do not buy from Ashley!! You are forewarned! Look elsewhere! I tried to contact their support several times over several months to allow them to address our concerns regarding the damaged dining table set they delivered to us and over 3 months later, no answer or resolution! They completely disregarded our concerns and never sent the replacement parts. We received missing screws, badly damaged & chipped wood parts, and when moving the dining table, the base is unstable and falls apart(as in the T-shaped piece in the photos)!! This was such a disappointment. Buyer beware. We will not be buying furniture ever again at Ashley! Update: Although it took a few months and this post, my issues have been rectified and Ashley's were able to replace the damaged furniture.

Excellent service!

We had such a excellent experience with Alesha today at Ashley’s. She knew where things were and directed us in the right direction. We appreciated her help and there was no pressure. I would recommend her again and again.

Worked with Chris who was fantastic. Everyone else we interacted with with was also very friendly. 10/10

Great service and merchandise. Highly Recommended furniture store.

It is a big store and has a lot of options of furniture. Also is very famous brand of furniture. If you are looking for nice furnitures for your house you certainly can find something nice there. But I unfortunately didn’t find my Tv stand that I was looking for!

Ajanni Lee Amazing sales lady very sweet and very knowledgeable and got us exactly what we needed and wanted

My family and I had a great experience at Ashley Furniture in Glen Burnie. The employees were friendly and management really took care of us. I strongly recommend starting your furniture hunt there.

The staff at Ashley Furniture in Glen Burnie was amazing to work with! It started with our sales person Alicia. She ran around the store checking stock on almost every item. She worked hard to make sure we understood lead times for items not in stock and exactly what options we had. Our next stop was with the General Manager Aaron. He worked to give us an amazing deal on all of our furniture. Miss Anita processed our transaction at checkout. She was informative and thorough throughout the process. We are definitely happy with our experience here. All of the people mentioned above had such warm and inviting personalities. 10/10 recommend!!!

I truly appreciate Ajanni's help throughout my purchase. She is so friendly and accommodating. Very patient and kind. Thank you for your help.

I purchased a dinning room table back in January 25th, I was told that it was going to take up to 6 weeks to receive my order. I call six weeks later and they told me I should be getting my table by the en d of the month (March) they were supposed to call me to arrange delivery. It is now April 26th and I decided to call the store to find out what’s going on and now the lady” at the phone told me that my order is going to be at the store in JULY!!! I asked to cancel the order to what she said that I needed to go to the store, the. I ask for the manager and she hang up the phone. I called back and no answer. This is beyond ridiculous. My next email will be with corporate.

Ajanni was so helpful in getting us exactly what we wanted! There were a million great options to choose from, and she helped us narrow it down to just a few so we could make the right decision.

Sean Poudel was very knowledgeable and wasn’t the least bit pushy. He kept giving us time to talk it over, and came back when we were ready. Smooth transaction, and then the checkout was a breeze. Thanks Sean!

Customer service in store good. It was the after service that is an issue. Manager in store obviously is not familiar with service department. Filed ticket for service, over 2 weeks later still waiting for call back. Called store 4 days later and was told that it takes 7-12 days for them to call back. Waited no call, talked with customer service, said the ticket was waiting for pictures. Again manager never said anything. Sent pics told 48-72 hr for return call. Surprise no call. Called service dept. They told me they just saw email and will need 24hr to return call. Asked to speak to supervisor and advised no supervisors were available would be, yep, 24hr for callback. Ad long as no issue with furniture should be fine.

Still waiting after 16 weeks for my order to arrive. Every time I call, it gets pushed back another month. I know there are supply chain issues but they make it very difficult to even get in contact with someone. Some days I've called and it just rings for 5 minutes straight. Even the main store website does not have any contact information for a customer service line. They only want you to contact your specific store. After "chatting" with the virtual assistant online, I received a phone number for Regency Furniture... ? Very disappointing. I'd highly recommend going somewhere else for furniture needs. Communication is key to satisfied customers.

I loved the bed when I picked it out. For the future I will get my furniture from somewhere else. The companies sale the furniture hire a contractor and you get the furniture through them. Its crazy to me. I got my furniture delivered a few weeks ago they where suppose to take it back and ship me a new one. It took less than a week and it was the same furniture.

(Translated by Google) Customer service terrible..They did a fraud with me .I bought two couches for 5 k supposed to be leather and they made me buy an insurance for any accident or anything they told me for life and if anything happens they're going to replace them and I called today because I dropped tea by accident and now they're saying the insurance expires after one year ... And they gave me an insurance number and basically they told me that's my problem .. The customer service is terrible .. They scam you, they told me to buy insurance that was for life .. well, tea spilled and the other one began to peel, I don't know if it was because of the jean or something .. Now they say that The insurance that was for a year expired and that I had to call the insurance company and deal with them, that was my problem. Once they sell you the merchandise, they don't give a damn, you just think, well, how to rip you off . (Original) Customer service terrible..They did a fraude with me .I bought two couches for 5 k supposed to be leather and they made me buy a insurance for any accident or anything they told me for life and if anything happens they're going to replace them and I called today because I droped tea by accident and now they're saying the insurance expires after one year ... And they gave me a insurance number and basically they told me that's my problem .. El servicio al cliente es terrible ..Ellos te estafan me dijeron que comprara un seguro que era de por vida.. pues le cayó te y en el otro se comenzó a pelar no se si por el jean o algo .. Ahora ellos dices que venció el seguro que era por un año y que yo tenía que llamar a la compañía de seguros y lidiar con ellos que ese era mi problema .. una vez que te venden la mercancía no le importa un comino solo piensas que bueno ya en como estafarte .

I'm giving this store a 4, only because of the pricing. I know name-brand items will always be more expensive than off-brand items, but it's kinda ridiculous. As for the staff and cleanliness of the place, was immaculate. It was a great place to go to and feel better knowing it's not dirty. I would recommend, but as a back up plan.

Geoff made the furniture buying experience timely, professional, & to the desired couch I was looking for! 5 star service highly recommend to anyone in the Maryland area looking for furniture! Go to this location, ask for Geoff 💯

Ish Verma was very helpful I would recommend him to family and friends

If I could give no stars I would, absolutely horrible customer service and cheap quality furniture that breaks down within the first few months of use. Bought 2 reclining sofas in August and by November both are having issues with the footrests and one the wood frame inside the couch broke so backrest is literally hanging on the floor. I was conned into buying insurance on my 2 sofas and couldn't place a claim through them since it was too soon and had to contact the store where I made the purchase. Called the store on 11/23/21 placed a claim and never got a call back, called again later to get an update and I've gotten nothing but the run around. Called today 12/22/21 and was finally given a number to call, I call said number and they have no record of the claim I put in so now I have to start from scratch and do their job by taking photos and sending them in. I call the store back to inquire about why I was lied to and given the run around for a month being told "someone will call you it shouldn't be too much longer" and the manager is conveniently unavailable. This is the worst customer service I have ever received and would never buy anything from Ashley again, I shouldn't have issues with furniture this soon after purchase not too mention the same problem with both couches. My next step will be making complaints with Consumer Protection Agencies/BBB.

The customer service at this location was bad.

I purchased a sofa at the Glen Burnie store in October and was pleasantly surprised when it was delivered in early December. My delivery came at the end of the day on a Friday and while the delivery team was nice, they were in a hurry to get out of there as soon as they pulled the wrapping off my furniture. After they left and I was moving the pillow and cushions around (my sofa has loose back cushions and a few throw pillows) I noticed 2 of the large back cushions were missing. The first picture is of the sofa in the store, the second is what I got. I called the store and was assured the issue would be resolved. That was almost 2 weeks ago and so far nobody has bothered to return my call. I've called almost every day since then and am told there is a ticket into the warehouse to see where the cushions are. The manger was supposed to call me back with a better resolution but he hasn't. Not sure how I'll get this fixed but I would be cautious about recommending them due to lack of communication. UPDATE: My cushions showed up today! While still not 100% happy with how this situation played out, they did ultimately make it right in the end.

Oh we love 💕 them exalent guy we had thank you so much.

So my wife and I bought two Sofas about 4-5 months ago. We spent around $1,200 each for these manual reclining sofas. All I gotta say is the the leg rest that reclines out is not made for bigger guts. Heck the whole sofa isn't made for big guys. The back rest reclining position doesn't stay up anymore it. The wood is cracked the cheaply made metal is bent. All in all these Sofas are cheap. I think I could of gotten better quality at a no name furniture store. I think I'll go back to Lazy boy. At least there sofas are made of steel and can handle adults. It's ridiculous you spend a this money on no good quality furniture only for them to fail miserably.

Never order from them again. Been waiting for 14 weeks for a coffee table and end tables and still no word. Called few weeks ago and they said would be here on the 7th and didn’t come. Called again said it would be on the 16th. Then tried to call the store for hours and no answer. Went to the store to see the girl on her personal phone and not answering the business line. Now they tell me its on back order after all this time. Don’t ever waste your time with this company. Go somewhere else.

After a 16 week wait for an item purchased in July that became a 2022 arrival guess what I did- CANCEL. Looked around picked another item out, really liked more than item #1, guess what the wait time that was stated - 16 Weeks. We'll see.

Just horrible. We ordered furniture in May! We got part of the order mid-October, but are still waiting on some of it, it's now mid-November, and I keep getting told to sit tight and wait. I understand there are supply chain issues, but I was told in May that usually it's a 4 weeks delivery window, but they promise it by 16 weeks just to be safe. That was a huge lie, reading other reviews, 4 weeks is definitely NOT their usual. It's been well over 16 weeks. I was finally able to get ahold of someone today and they told me that the piece we are waiting on was delivered to the wrong warehouse and to continue to wait. Please stop lying to your customers, be honest when they are buying. Let them know it might take 7 months for them to get their furniture!

I ordered my furniture on July 7th. It's been over 4 months and still nothing. I called and nobody answer. I go there and the store manager ,Kevin said " I DON'T HAVE TIME TO ARGUE WITH THESE PEOPLE". I ended up canceling the order and will never go there again. Go to VCF up the street from there...

HORRIBLE CUSTOMER SERVICE!!!!!!!. I ordered furniture on over 4 months ago, still did not arrive. When I went to the store to discuss the delay, the store manager Kevin said " I don't have time to argue with these people". I ended up cancelling the order. DO NOT GO HERE FOR FURNITURE!!!! Yong hoon (Steve) Sung

Too crowded did not see anything that we liked high pressure with sales people they follow you around

If I could give this place a -10 I would horrible customer service I ordered a bedroom set and a living room set they delivered the bedroom set 2weeks after I bought it then it didn’t have all the parts to put the bed together 3weeks later they delivered the parts I ask the corporate office for compensation 1week later they called and offered me a 25 dollars gift card I was told my couch and love seat would be in on the 22 of October called today now another week out this place is a joke from the owners to the corporation to the store no help what so ever do not buy from them.

Shankar was very diligent in assisting me today. He truly went above and beyond to accommodate my needs. He took the time to understand my style and taste, so that he was able to suggest comparable substitutes if an item I desired was unavailable. He also checked the warehouse to see which items would be ready for my move in date, opposed to me having to wait for months to receive items. It was a very pleasant experience.

Don't buy anything from them! They just wanted your money. When you ask for repair service, you will have a nightmare.

Will I ever get a couch??? It’s been 4 months since I’ve ordered our full living room set and now they’ve pushed it back another 2 months… customer service is absolutely no help. They told us we wouldn’t wait more than 16 weeks but the new date is well past this. Unless you don’t plan on needing your couch for 6 months DO NOT SHOP HERE

If I can give zero stars I would. I ordered a bedroom set in June and it is now ending September, we received a call today saying everything is in however the furniture won’t be delivered for another 3 weeks. The saleswoman at the time of purchase told us “oh it says 16 weeks but it should be here in 4. Now 4 months later we’re still waiting. I spoke to a manager today and he was so unhelpful and refused to even give the store manager’s full name. Just completely unapologetic and matter of fact. No offering for the inconvenience that this has caused. Very unfortunate. Luckily only a month ago we had a wonderful experience at the Pulaski HWY location, therefore we won’t cut Ashely Furniture off as a whole, however the Glen Burnie location will never receive a dime from us ever again.

Purchased a new bed about 8 weeks ago. I was told breakdown of current bed and setup of new bed was covered. I signed the contract. Fast forward to delivery date and the guys refused to break down my old bed and tried to get me to take delivery of my bed. I called the store and Kevin, store manager, was worthless. He even told me, "I am offering you a new date for delivery, it sounds like you aren't willing to accept my offer of customer service." I called corporate and logged a complaint. My new date for delivery is now 3 weeks out. .. i bet money they stick me at the last time on the delivery date. NEVER BUY HERE AGAIN!

Seriously the worst service I have ever received. Would avoid this store and location like the plague! Due to covid lead times are expected and understandable. However, lack of communication, laziness, and unprofessionalism is not what you want when you’ve spent thousands on furniture. We ordered a sectional in store several months ago where girls at the front desk are texting during checkout and you can tell they have little to no experience based upon their answers regarding updates, installation, and follow up. After a few months we never received a single follow up call after paying for our sofa in full. We have since then reached out on numerous occasions and have been given absolutely zero information on when our sofa will arrive. They continue to tell us that “the company is being bought out or taken over by someone new and they can’t provide install dates.” Again, I get covid is causing long lead times along with foam shortages but you need to be more open with customers rather than lie to our faces. We backed out of our order and will never ever return to this location or any Ashley Furniture store again. Not worth the wait or the lack of service

I have been waiting for my furniture since June 5. Every time I call, the push the delivery date back. No one has give me a real date. Its only by estimation. I been told August 30 for the last 10 weeks. Now they told me the end of September. Ridiculous!!!!! The manager is no help. No one knows the corporate name for me to call and make a complaint. I will never use them again!!!!!

(Translated by Google) Good assortment and good prices (Original) Buen surtido y buenos precios

I bought a $2500 dining set. We opted to pick it up ourselves from the warehouse because we own a trailer. We picked the set of 7 large boxes up at the end of April. Our home was being renovated, so we felt it would be safer to leave the disassembled furniture in their shipping boxes until construction was completed. We opened the boxes and assembled the furniture the first week of August. At that time, we identified a deep scratch on table top and a smashed corner of the bench. They came out I of the shipping box like that. I called Ashley Home Store the following day. They asked me to send pictures, which I did so they could send someone to repair the damage. Didn’t hear a word, so called them 10 days later. I was told the damage was cosmetic and there was nothing they could/would do about it but if I didn’t like that answer, I could call “Corporate”. I was told by Corporate that I only had 72 hours from pick up to report damage. Of course, that fact was never specified either at time of purchase or pick-up. I believe when you spend that kind of money on NEW furniture, you should expect to get undamaged goods or the company would make it right. Not the case with Ashley. Once again, the consumer gets screwed!

Great sales people, really good selection of furniture.

Shady advertisement. Signs everywhere stating free delivery charge. Don't believe it. Furniture overpriced. Value City is a much better place. Also no refunds. Only store credit. Also I will have to pay a restocking fee. Check your paperwork before signing. PLEASE READ REVIEWS ON THIS ONE AND OTHERS. They need to shut the doors. The worst place. 😫

THIS IS WORST COSTUMER SERVICE I HAVE EVER DEAL WITH, IF I CAN GIVE ZERO STAR I WOULD. I TRY PLACING AN ORDER ON LINE AND MY ORDER WAS NOT GOING THROUGH. CALLED ASHLEY COSTUMER SERVICE FOR HELP AND NO ONE SEEM TO KNOW WHAT THEY WERE DOING. I AM CANCELING MY CREDIT WITH THIS ASHLEY AND WILL NEVER USE THIS STORE EVER. MY ORDER WAS NOT GOING THROUGH ON THE WEBSITE I WAS TOLD MAYBE IT'S MY COMPUTER .REALLY? WORST EXPERIENCE EVER.

Excellent. Erin, Marti and Mr. Kev were great. Service was outstanding.

Stay FAR AWAY. I purchased a sectional couch and dining set in February 2021. I was told at the time of purchase my items would be delivered between 8 - 12 weeks. It has now been 15+ weeks and they did a partial delivery of just the couch. (STILL do not have dining set!!) The couch that was delivered is the WRONG COLOR!! I had attempted to call the store 7+ times yesterday, and no one answered. It simply rang off the hook. I've reached out to customer care, and have not received a response. This is by far one of the biggest decisions I have regret making, as we have gone so many months without furniture, and when we finally get some of the order, it's the WRONG THING!!! Stay far away. Do not make the same mistake I did.

I ordered my furniture on 2/9/2021, it is now 6/3/2021 with a delivery date of 6/4/2021 and even though I’ve confirmed multiple times of the delivery address I now have to cancel my delivery due to Ashleys giving the dispatch place the wrong address. I now have to wait for the truck that has my furniture on it to get back from their deliveries tomorrow to unload and rescan my items just to SCHEDULE another delivery date. UNACCEPTABLE SERVICE. Almost a month passed my confirmed delivery of 8-12 weeks, 12 weeks in this case, and I still do not have a scheduled delivery. Will never be buying furniture from here again.

We bought over 3000 dollars worth of furniture, both kitchen and living room last August have still not received the sofa chair and ottoman, good god people never purchase from here, awful service,the sales people will not hesitate to lie to you about where when how long... biggest mistake I ever made...Mike Flanagan

13th week and waiting for an actual delivery date. Were told up to 12 weeks, for the past 4 weeks when we call same lady answers and tells us there are 48 coming in next day, no follow up. Then we have 100 coming in, no follow up. Then we have 24 coming in then no follow up. When we asked to speak with a rep were told it comes from a manufacturer overseas and no way to speak with someone. Our next call will be to cancel order when this same trained liar tells us more fake expectations. We only ordered a sofa nothing else! Promised my current one to family that lost everything in a fire 8 weeks ago not just impacting us. Shame shame...

I have been looking to replace some furniture. So am browsing around at different places. Ashley is one of the places I looked. Ashle is VERY similar to another store. There is always someone to greet you at the door. They help you browse for what you want. Its easy and informative. Both stores are so similar that it's the salesmanship of the person you are working with that makes the deal. Both have basically the same decor. It made me think that I could be a salesman in compilation with other stores and just have a better approach to customers. In both stores the sales staff were not smiling or looked sad. But I can understand. Both parking lots were empty!!! I was the only customer..... . .

HORRIBLE experience. My fiance and I ordered a sectional and dining room set from them on December 14, 2020. We only ordered our dining set from them because they were on sale and offered free delivery with a purchase over $2000 and we were set on getting the sectional. We were told both would arrive by the end of January. By January they changed the delivery time to February. Then changed it to April. Then when we called to ask about it they said, "Oh it'll be here in March." Our dining set arrived mid- to end of February, which was great. Now we are at the end of April and STILL no sectional. Which would be understandable because of COVID, however every single week they give us a new timeline of when to expect it. "It''ll be in tomorrow," they say. When it doesn't arrive, we call and they say, "Oh no it will be in next week." This is how the conversation goes every single time we call. Today my fiance went to get an update and see if we can get a couch that they have in stock because we need a couch ASAP as it's been over four months without one. After they were rude and unheplful, my fiance cancelled our order. And Ashley Furniture tries to say we now have to pay more for the dining set we've already had for several months and will also have to pay for delivery on it since we're no longer getting the sectional ??? My fiance said we're not paying more and wants to return that too and they said no. Absolutely terrible service and experience. Please avoid shopping with them at all costs. I wish we had just canceled our order back in February; they are not worth the hassle. I cannot communicate enough how unpleasant and frustrating this experience has been. I'm usually pretty understanding about order delays and things that are outside of the employees' control, but they've made no effort to provide helpful customer service. If this was just a delayed couch, it would be one thing. But it's the poor service that's making me write this review. Every time we've called asking for updates or alternative solutions over the past few months they've been either rude, unresponsive, or just plainly unhelpful. Please avoid this store.

Bellisimo. Wonderfull.

Every time I come here it is difficult for me to get assistance. I went over this past weekend and twice a couple months ago. I don't know if it's the way I look or what. I just get the vibe that they are only running to patrons that look like they may be spending more money. My last time purchasing furniture I got from Ashley's, however, another company who were attentive and friendly with me has my business now. Shame, I liked my Ashley's furniture.

Abdul was very pleasant and helpful. The associates acknowledge you once you enter.

Great experience! A friend suggested that I check out this store to furnish my new home. I found a sofa and love seat that matched my new living room perfectly! Bought the couch on Monday and it was delivered on Friday! It’s very well made and comfortable! Everyone was very professional and made this a super easy process. In love with my new furniture. I would/will purchase from this store again!

Staff were pleasant and knowledgeable. Large selection. However, prices were high. Delivery dates ranged from 6-18 weeks out.

Awful experience. If you would like to enjoy your furniture within the same decade, you might want to consider purchasing from somewhere else. I purchased a couch around 8/22/2020 and as of today, 2/27/2021, I still have no couch and zero valid explanation. They were so nice and helpful up until they took my money, but here we are a half a year later, and they have been so unresponsive and do not care. They told me 4-12 weeks and we are now going into month 7 and I have not even received a simple “sorry for your inconvenience” from anyone. Every 3 weeks they call to push the date out 2-4 weeks. There was no transparency. Based on other reviews from here and other locations, this is not brand new to this company, they were fully aware of the issues they were facing and wasted no time taking my money. When I was purchasing this couch, a couple was in the store with the same complaints and getting a refund. I should have left at that point. The “manager” is a joke and very unprofessional. His bright idea was to tell me I could cancel it. Thanks genius! Again, not a sorry, not a “we will credit you a percentage for your inconvenience," not an “I can help you find something similar that we could get to you sooner,” not a “we will relay your concern higher up and see how we can make this better,” NOTHING! Corporate office is also a joke, so it’s no wonder this place is ran so bad. When I called them they instructed me to call the location I purchased from??? Right, because I didn’t think of that and that proved to be helpful? I canceled my order today. Seems like a scam to me. They lure you with the great deals, take your money, and never provide you with a product. Save yourself the headache and go somewhere else. I found the same couch online for much cheaper. Do as someone else suggested- go to the store to look and try out but order online.

Very friendly and lots of selection.

We ordered a sectional from them, it took over 2 months to be delivered. The day of delivery, we didn't realize it would come in such BIG pieces. We measured and it should've fit our space perfectly, but the delivery people weren't able to get it up our steps. Disappointed, but we probably should've measured the space in the stairwell. We went to the store a few days later to get our refund. THEY CHARGE A 30% RESTOCKING FEE! This couch was NOT a custom piece! Standard restocking fees are 10-15%. So they took almost $500 from me for nothing. If you ever decide to buy anything from there just know, their restocking fee is absolutely ridiculous if you ever have to return it. Won't be buying anything from Ashley Furniture again.

I purchased $4000 worth of furniture from Ashley, with the extra 5 year warranty. My end table and TV stand began to fall apart. I tried multiple times to have them honor my warranty on these items but they told me they were on separate invoices( even though I purchased everything on the same day and time) so the warranty would not cover these specific items. I made several calls to both the store and to corporate. I never recieved a call back. I even went back to the store, only to be told nothing could be done even though it was their mistake.

Overpriced. Couldn't find anything close to what we wanted. Had better luck on Wayfair.

Great place for furniture lovers

Worst experience, worst team and worst customer support I've ever been involved with. We paid in full up front and received "4-12 weeks plus delivery" after we signed. Spent the next few weeks trying to get tracking information to plan accordingly. Emailed every email with no reply (still haven't gotten one). Placed 15 calls to customer service (hours on the phone each) to be told only the store can help. Weekly calls to the store to get shifts in delivery every time (min 2 weeks each time). We were told the store manager is out, left early or unavailable. Most recently we called to be told "sometime in January" for delivery. The only resolution to date is "you can cancel and maybe find something in stock, we will have someone call you back to help".....no one ever calls back. After 14weeks of waiting we finally get ahold of the store manager and he tells us he will look into maybe giving us a $100 back for our trouble, he will call us back after some research...3 days and still no call. I am a repeat customer with years of buying from other stores, the Glen Burnie store is horrible and poorly run. Their customer service is deplorable and the Ashley brand should be ashamed that their customers pay in full with expectation of brand integrity and reasonable delivery, but, instead get fake updates, and recommendations of buying something else. I will be expected to wait over 18 weeks for a couch, that I will dislike every day I see it because of how miserable this experience has been, But, I will ensure every guest, friend, family member and business partner does everything they can to stay away from the Ashley Brand and most importantly the Glen Burnie store. This will go up on every review board.

If I could give this place zero stars I would. I been waiting for my couches since July 15th. It is now November 13th, and I called to be told the other half of my couch won't be in until the end of this month. It's been 4 months and still don't have anything to show for it. The customer service is a joke and seem to blame everything on covid. They are also lazy on getting info to you when you inquire. Also , when you talk to them they make it sound like you are an in convince with a rude tone. You can only use the covid excuse for so long. I have actually called around and other places are backed up 2 week behind not 3 months. So please take your money else where, and don't waste your time.

I made an in-store purchase on 01/03/2020 and delivery was scheduled for 01/16/2020 with a four hour window between 11am and 3pm. I received my delivery around 12:30pm; which I thought was excellent. However, I didn't receive my total purchase. I asked the guys, where is my ottoman? They didn't understand what I was saying because they didn't speak English and I'm fluent in Spanish. Therefore, communication was horrible. I called to find out where my ottoman was and was told I'd get it as soon as another delivery could be scheduled. Not to mention, I had already paid an additional charge to receive the ottoman and still had to wait. This was my first purchase and it may be my last.

Actually I would give them a zero. Zero for customer service 🤡

Very good Service.

Nice place nice people

Purchased a sectional and full bedroom set from the Glen Burnie store. My sectional in stock date has been delayed 3 times each time being 2 more weeks out. When I spoke with the staff they were less than helpful almost as if I was a hindrance to them. Finally, I was able to speak to the store manager who said he would look into it and get back to me later that night or first thing the next day. Well, three days later no call back and still the same run around. He must never be at his store because I’m constantly being told he is off or went home early. If I would have know the customer support was going to be so poor I would have taken my business somewhere else. It’s very sad to say that I was a first time customer and now will be a last time customer of Ashley. Received message from customer support asking for my invoice number and contact info after this post. I immediately provided it and never was contacted by them. I had to call a half dozen more times to finally get someone. Here I am at the end of September and finally getting my furniture this week that I ordered in the first week of July. No credit towards my purchase has been offered or applied to my account. One staff member offered store credit 😂. Why would I ever want to buy anything else from you guys. Very poor customer service from corporate all the way to the store level.

Like many others, if there was a negative rating scale I would give negative stars. If you want to work with a store manager and District Manager that are unprofessional and do not own their mistakes than you've come to the right store. If you want to never receive updates and ignored phone calls and emails, than this is the place for you. I purchased several pieces of furniture towards the end of May and to my surprise had it delivered only days later. When I received the furniture the bedframe was incorrect and another piece was malfunctional. I advised the delivery people and they told me to go to the store. I went to the store and it was a huge hassle...for them apparently. I showed them pictures and video of the malfunctioning item and they said they would look into it. They reordered the frame and I thought that was it. I periodically would check in with the store over the following weeks seeing as they never gave me updates. Eventually I went into the store to inquire about my furniture and was told almost verbatim by the store manager "Oops, my bad. I guess I was supposed to check the system manually for your furniture. It had been here for 2 weeks and since it wasn't claimed they sent it back to PA and has been pieced out to other people." When I asked about the broken furniture I was told it was taken care of. At this point I called the DM who said it was unprofessional and unacceptable and he would take care of it. I never heard from him again and he seems to dodge my calls and doesn't return my messages. Needless to say I contacted corporate and only then did I find out about the status of my bed which was still weeks outbut also found out the store manager AND district manager never scheduled a tech to repair it or replace it. They essentially lied to my face that they scheduled things. I had to do their job in order to get my furniture taken care of. I have written and called several times to the store and district manager about compensating me for my time doing their job. I have emailed the contact@ashley email and no response. Shocker. I have dealt with customer service corporate and they advised to try and get the store to compensate me before they suggested further corporate dealings. If I were you I would avoid this store particularly but also the Catonsville and Columbia locations since I know those are run by the same district manager. He surely isn't going to help anyone.

I didn't like how the sales associate was not tentative to my needs and was rushing me while giving outlandish prices when the website was totally different price. His personality didn't make me want to spend my money at this store.

DON'T BUY FROM this store. They take your money and do not communicate when your furniture is being delivered. I had to call the store three times. I was told my furniture was pushed back again till the end of October. I bought my furniture in July. They will NOT refund unless you go back to the store. I can not reach anyone on the customer service line. The people who answer the phone are so rude and not helpful. Do yourself a favor do not buy here.

Small variety

Abdul was great!!

I would give negative stars if I could! I bought a bedroom set and living room set from them 2 months ago, now they call and tell me that the living room set has been discontinued. I already paid for it, and now have no furniture! I built my entire house decor around this and now they just say sorry about your luck!