Ashley | Glen Burnie, MD 21061

I had the worse experience ever with them. Ordered a table with 4 chairs, my chairs were not put together correctly and when i called customer service 7 times they told me someone will come out Jan 4 to fix them. I will never order from them again.

I was there at ashley furniture yesterday and the sales lady was very strong personality and argued with me. We had a mailer advertisement for upto50% and she said there was no such thing and the manger lied as well that it was only online. Me and my husband said call us when you get the numbers and until now they have not called. We went to Regency furniture at glenburnie md and bought a whole bedroom set at 60% off and great service from both sales person and manger. 12 Yeats of doing business with Ashley furniture has made me regret ever doing business with them . Horrible sales person and management. I strongly recommend Regency furniture at glenburnie md

Overall great experience. Employees, were amazing. Able to find our furniture, fast and great pricing.

The staff was incredibly helpful and knowledgeable! We had great interactions with Michelle and Ashley. We will come back for more furniture needs!

Terrible Customer service and support. Purchased multiple pieces of furniture along with the 5 Year Protection Plan from GBS that Ashley promoted to me. Reclining sofa stopped working and I called to have it repaired. Technician told me the mechanics and electrical in the sofa were junk. GBS denied the warranty claim stating it was a manufacturers defect. Ashley is selling furniture with known manufacturers defects (per the technician) and selling a 3rd party warranty that won't cover the defects. We have tried multiple times to speak with customer service or a Regional/District Manager who could hear and understand my complaints. Unfortunately nobody at Ashley seems to care about the situation because I have gotten zero response or resolution. I have stopped in the store several times and I have given plenty of opportunity to rectify the situation. This has been dragging out for over two months. The store managers can't even get a response from their superiors so I can only assume they don't care. Ashley has turned a very loyal customer into an unhappy customer by just ignoring the situation and not doing what is right. I would expect the same if you decide to purchase anything from Ashley.

There's a reason why Ashley Furniture is so highly rated and considered the best large furniture company - the entire team there was amazing. Ajanni took care of my wife and I and we were able to get a sectional, reclining chair and rug for an awesome price with a great warranty with no *hidden loopholes*. They were very accommodating and open with us, super patient and was able to handle everything we wanted! No complaints, just happiness.

Sean was great he helped me out awesome service!

Sean was great, answered all of our questions and ordered a new furniture set.