Ashley Store | Glen Burnie, MD 21061

The sales person and the manager were awesome!! Would recommend this Ashley store to everyone

This is my 3rd time purchasing furniture. The costumer service was excellent and their furniture is great. My sales person name was Mardi. My experience with her was great.

Excellent customer service!! Stellar team!

Went here Saturday and found furniture for the living room I've been looking for ,Liked it very nice .

I had the worse experience ever with them. Ordered a table with 4 chairs, my chairs were not put together correctly and when i called customer service 7 times they told me someone will come out Jan 4 to fix them. I will never order from them again.

Do not buy from Ashley!! You are forewarned! Look elsewhere! I tried to contact their support several times over several months to allow them to address our concerns regarding the damaged dining table set they delivered to us and over 3 months later, no answer or resolution! They completely disregarded our concerns and never sent the replacement parts. We received missing screws, badly damaged & chipped wood parts, and when moving the dining table, the base is unstable and falls apart(as in the T-shaped piece in the photos)!! This was such a disappointment. Buyer beware. We will not be buying furniture ever again at Ashley! Update: Although it took a few months and this post, my issues have been rectified and Ashley's were able to replace the damaged furniture.

(Translated by Google) Customer service terrible..They did a fraud with me .I bought two couches for 5 k supposed to be leather and they made me buy an insurance for any accident or anything they told me for life and if anything happens they're going to replace them and I called today because I dropped tea by accident and now they're saying the insurance expires after one year ... And they gave me an insurance number and basically they told me that's my problem .. The customer service is terrible .. They scam you, they told me to buy insurance that was for life .. well, tea spilled and the other one began to peel, I don't know if it was because of the jean or something .. Now they say that The insurance that was for a year expired and that I had to call the insurance company and deal with them, that was my problem. Once they sell you the merchandise, they don't give a damn, you just think, well, how to rip you off . (Original) Customer service terrible..They did a fraude with me .I bought two couches for 5 k supposed to be leather and they made me buy a insurance for any accident or anything they told me for life and if anything happens they're going to replace them and I called today because I droped tea by accident and now they're saying the insurance expires after one year ... And they gave me a insurance number and basically they told me that's my problem .. El servicio al cliente es terrible ..Ellos te estafan me dijeron que comprara un seguro que era de por vida.. pues le cayó te y en el otro se comenzó a pelar no se si por el jean o algo .. Ahora ellos dices que venció el seguro que era por un año y que yo tenía que llamar a la compañía de seguros y lidiar con ellos que ese era mi problema .. una vez que te venden la mercancía no le importa un comino solo piensas que bueno ya en como estafarte .