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Ashley Store Hagerstown, MD
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Hagerstown, MD represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Hagerstown, MD is committed to being your trusted partner and style leader for the home. This commitment has made Ashley The Largest Furniture Store Brand in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
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Stacey was an amazing helper! She helped me find the perfect sectional! Thanks Stacey!
very helpful
Stacey helped us out with picking a couch for our new house! She saved us a bunch of money on a beautiful set! Thank you so much!!!
Tanayasia was very helpful in explaining all of the details of the payment process to us. She also explained the details of the delivery clearly as well. We're so glad we stopped in!
Ethan, at the Hagerstown Ashley store was outstanding. Just enough interaction very knowledgeable about product and promotion. I recommend asking for the Ethan
Alisia is very nice and was helpful, the prices were very fair, and it was a very simple and fast process overall.
Stacey was amazing and very helpful in getting the beat price. Thank you Stacey!!!
My mother and I had such a great experience visiting Ashley’s. We’ve been customers since 2006, and yet Alisha made this visit much more special. She was very understanding, accommodated us easily, and gave insightful advice. We walked away feeling confident about our choices and very satisfied with our service. Alisha’s customer service is exceptional! What a great trip!
Alesia logan was a great help! 10/10 experience & kelsey and ro were also a big help as well!
5 stars!!! Wonderful service and get deal on the furniture! Ro and Jessica were really helpful and great at what they do!!
Ian was a great sales rep for us, he got us good savings on our nursery furniture along with another bedroom set
I had a great experience working with Ian at Ashley Furniture! He was friendly, knowledgeable, and incredibly patient as I looked through different options. He really took the time to understand what I was looking for and helped me find the perfect piece without feeling rushed or pressured. His customer service was top-notch from start to finish. Highly recommend asking for Ian if you’re shopping at Ashley!
My sales person was Stacey. She was very knowledgeable and helpful when purchasing our new mattress. She made sure to give us all the discounts possible to stay within price range and I would recommend this store.
Stacey did very great and answered all questions and very knowledgeable. Would highly recommend this sales associate to help you.
Alesia is awsome go to her for all ur needs very friendly very helpful I give her 5 stars
Kelsey was AMAZING
Very very helpful, nice furniture, very polite, MRS RO was so nice to me showing me how to set up my payment for financing.
Our salesperson Jesica Barnes was very nice and down to earth and made us feel very welcome. She sold us the bed of our dreams and we definitely like how staff conduct themselves at this establishment. Ro and Tanayasia were also very helpful in closing out our transaction and were very kind. We highly recommend this store for the friendly professional staff and great prices.
Stacey was so nice and made the process easy and fast!
Do not shop at Hag. Md Ashley! Manager misinformed us as to details of our order. They actually changed our invoice to our address of 3 years ago! Made promises by manager! Never kept. Never informed us that our furniture was never ordered! Will not return calls. Insurance on furniture is useless! They do not follow up on your claim. Save yourself! Do not buy at Ashley furniture in HagerstownMd!
Alisha was AMAZING!!! Everyone was so professional and nice! I definitely recommend this store! Thank you Ro for the gummy bears too 😂
Ian and Ro were a great team from purchaseinfo to checkout!
Ro, Jeff, and Ian were so helpful when my fiancé and I tried to get our first couch! They were very knowledgeable and kind!
Ian was very professional. We truly appreciated the none pushy approach. He was patient and knowledge.
Ian at the Ashley in Hagerstown was very helpful when we trying to get our first couch! He printed us multiple quotes and explained each in full!
Ian was very helpful
Ian was extremely helpful and knowledgeable. Very curious and patient, we had him show us a lot of sofa sets😊
Came to just look. We met Alisha at the front door. She greeted us with a big smile and we instantly felt welcome. She was very attentive but not pushy at all. We then went to the mattresses and met TJ and Jeff, two different managers. They were so full of information about the mattresses and listened to what our concerns were and were able to provide solutions that worked. We left with an amazing mattress that, I have no doubt, is exactly what we needed! Thank to everyone who made our trip and experience so wonderful. -Josh and Lori Houghton.
Staff and management at the store , very friendly, delivery staff as well. HOWEVER: Ashley as a retail outlet is a shambles. wrong items put on the order, I was unable to know that as I cannot relate their item codes to materials (hey that is their job). Additionally the delivery system(?) is below poor, basically take it this day or else. Warehouse closed Monday and Friday. (Regency furniture by the way) No warehouse response to any phone calls or email, even from the store management.
Stacey Seiler was our salesperson and she was great. She answered many questions and gave us time and space to go back and forth trying to decide which sofa was the right one for our home. I will definitely ask for her each time I go shopping.
Alesia, Zee, and Ro were absolutely amazing. Very friendly and very helpful! We have a wonderful experience.
I had a few questions this morning trying to inquire about a desk for my home and was Swiftly and wonderfully helped by Mr Ian, Ro, and Candice. Each associate was very professional and did everything they could to ensure I was comfortable and happy with my purchase. I'd recommend them to anybody going to the ashley furniture in Hagerstown MD thank you guys!!
Recliner broke 2 times since we purchased it in August and then it takes 2 months to get the part.
Ian is the best salesman. Thank you for your great customer service!
Sales lady was very nice and knowledgeable. I went for a new mattress and felt like I got a good deal. I wasn't there long because everyone was helpful.
Stacey in Hagerstown MD store was helpful with our bed frame and end tables purchase. We look forward to enjoying them in our new home. Thank you
Went to Hagerstown location and was completely satisfied with our experience. Kelsey D. was great throughout and was more than helpful answering all of our questions, providing different options, and explaining payment plans. She went above & beyond to provide excellent customer service. Would recommend to everyone..
Ethan made my experience great. Ro was very thorough with the paper work and also made the experience really easy. Thank you
Ian was great
Do not go to Stacey because she will not fully explain everything. I have no complaints except for her. She sold us this couch telling us it’s a set well it wasn’t it was only 1. And ontop of that she failed to mention that you have to pay the loan off in 90 days. When looking at the receipt I was told that there is two couches on there as it looked like it was as well. I was going to go with something different but she told me the whole set was on sale for $649. Please get people in there that know what they are doing.
Ian was a great help at the beautiful Ashley store in Hagerstown… ask for Ian
Alesia was very friendly and knowledgeable about store discounts. Tianna made the buying process easy.
Ashley furniture has nice furniture but lately it has been going downhill. First delivery they were missing parts to our king bed and one of the night stands were damaged and we immediately sent it back. We finally recieved the missing parts to our new bed frame and the night stand. Tonight while adding the charging cable to the nightstand my wife removed the sticker just to see the (new nightstand) is also damaged but slapping a sticker over broken/flawed damages to hide it is crazy. The store experience was good everything else has not backed it up.
Alesia was a wonderful sales associate! Very bubbly great personality.Her manager was a great help too. Prices are reasonable and lots financing options. Great experience!!!!
Stacey was fabulous
My son and I were eating off of boxes because my table and chairs and when I called to check on delivery date, I was told another 5 weeks. It had already been 3. I wanted to cancel so I could order from Amazon. I was told I needed to drive 45 mins to and from the store to show up in person to cancel. I was told that Ashley furniture had no way to do a refund any other way. This is 2025. No one believes this lie. I will not recommend nor shop at Ashley Furniture ever again.
Awesome experience with everyone in this store. Never been in an Ashley Furniture before. Alesia was super helpful and was able to find a piece within my budget and helped me with comparing colors. Ro and Candice on the backend helped were super friendly and helpful as well! Would definitely come back.
Alesia and Candace as well as the back desk were SO helpful! I found the perfect furniture for my home and they were able to get me out of there with the best price match available!! I will be telling all my friends and family about my experience!
Stacey was awesome very helpful on point had a great experience
I purchased 2 mattresses at Ashley. Ian Duff was very friendly and was a huge help with my purchase!
Just got the best service from Alesia and Ro today at the Hagerstown location. They were so helpful and great to talk too! Honestly best experience I’ve had at a furniture store!! Thank you both!!
Alesia was very helpful and informative!
Alesia was fantastic! Was very helpful, knowledgeable, and caring.
Excellent experience, from the order to the delivery. I would highly recommend the team at Ashely in Hagerstown. They are fantastic and definitely know what they are doing! Thank you again!
Its alright, nice employees and knowledgeable. But priced higher than competition.
Sales association was very friendly and knowledgeable!
Ethan and Candace went above and beyond to help me make decisions which didn’t come easy. I have a difficult time deciding. Then helped me get the financing I needed! We had a great experience and the deal that was offered was amazing!
Ian was great in helping us pick out what works for us. Manager Candace was helpful with 0% financial that worked for us!!
Stacey Seiler was wonderful, patient and very kind. Throughly explained everything to me.
Ian was our salesman and he was great! Very helpful and kind.
Lies after lies after lies on the delivery date. At the store when I was making the purchase the salesman told me Feb 26th. After 10 days I got a call from a lady giving me a different date which was March 3rd. And today(2/28), I called to make sure it was on schedule I was told they were a 10 days behind because of some bullshit.
Very nice people, great price
Ian from Hagerstown is awesome!!
Ian did a fantastic job making the experience easy and fun. He was quick to see we haven’t been helped and came to make sure our experience was top tier.
Our experience at Ashley furniture in Hagerstown was perfect! Alesia was the best sales person and showed us everything we could have imagined that fit our needs. Tony did everything he could to give us the best deal possible.
Had a lovely experience at Ashley Furniture! Stacey was a wonderful help and very patient with us! We will return! Update: we never received the pillows we ordered with the couch and when we called the store about the pillows we never received a call back from the manager. We then came into the store to inquire about the pillows (keep in mind that pillows come with a couch purchase and we were not originally charged for pillows) we were told they were never ordered and we were charged for pillows that we were never supposed to be charged for originally. We still have not received the pillows that we were charged for. I am now changing my review to one star and will never return. Terrible customer service. do not shop here
Ian was very helpful with our first furniture buying experience!
Very helpful in every aspect of myvisit and helped make purchase enjoyable.
Ian was very helpful and efficient with answering all the questions we had. Very good experience. Quick and easy.
Joe was awesome and helpful.
Ian was a great help at finding us just what we were looking for
Ethan did a great job helping when I had questions & being patient, while I shopped around. He knows how to read a room.
Ethan was friendly, professional and courteous when dealing with our family when we came in to purchase our sectional.
Ian was very friendly,showed us the best sofa sets in the store,he was very patient and caring in answering all my silly questions.great customer service thanks Ian.
Ian, Tony, and Row were absolutely amazing with helping us. We came in for a recliner and left with a full living room set with no pressure. They helped us accomplish a budget that we wanted to walk out the door with. Everyone was so nice. Highly recommend
Stacey helped us get our first living room set! We're super excited and had a great time, thanks Stacey! We'll be back for more.
Ian was so great and pleasant to work with.Best customer service ever, he truly deserves an award.
Stacey was a Great help
excellent service Thank You Ethan
Stacey was very pleasant and helpful wonderful experience.
Africa and Ashanti were great, very helpful.
Ethan was wonderful sales rep. Thank you!
They do not offer refunds on the 5 year protection plan. Don't believe them if they tell you that, it is a lie
Danny was an excellent salesman. Give the man a bonus. Couch showed up relatively on time. Overall
Ian was the best, reminded us of extra discount
Alesia and Tony and Ro made our buying experience fun and efficient. They have a great attitude, a clean store, well displayed product, and great sales. I will definitely be back!
Stacey was amazing. Very much a go-getter and knew every one of our questions. Very knowledgable, professional, and customer service oriented.
Ian was the best! He was very patient, informative and I like his honesty and personality. He's definitely a great asset to the company.
When I went into the Hagerstown location today I was greeted with straight forward excellent service from Ethan ! We got what we needed and extremely fast !
Stacey was easy to work with and was so kind to our family! We found d the perfect couch for our space. Thanks Ashley.
We were looking for a new dining room set, Afrika and Ashanti helped us so much. They helped us stay in our budget and score something we will love for years to come. Thank you!
Stacy and Ro did a good job assisting us! We got a nice dining set
Good place, Stacey was helpful
I highly recommend everyone to work with Stacey. She was absolutely helpful and not pushy at all. She was able to help us pick out the perfect couch for our home!
Stacey was great!
Had a pleasure working with Stacey Seiler and she got me a really good deal on my dream Sleeper
Afrika was great to work with. She did not pressure us and let us look and talk but was there when we had questions. She explained things and was very friendly.
Africa was great ! Very down to earth no pressure sales.
Stacy was very helpful with my purchase.
Stacey was super helpful. Made buying our new couch very quick and completely pain-free. We will definitely be back for future furniture purchases!
My boyfriend and I came in to buy a sofa and Africa was an amazing help! She helped us through each step and got us exactly what we were looking for!
Stacey was great to work with. She was knowledgeable and professional.
Afrika was great. Very friendly and helpful. 10/10 service.
Great Service by Dany!!
Cheap furniture, laminated particle board sold for crazy high prices lol
Stacey Sellers was extremely helpful and courteous. Thank you for all of your help in choosing a sofa for our parents.
Great men and very polite
We are new to the region and needed some budget-friendly furniture pieces that would also look good in our space. At this point, we had gone to various in-person furniture stores and checked out online stores as well. The Ashley showroom was expansive and had lots of options for what we were looking for. The employees constantly checked in on us to see if they can help. They also helped us find a shipping option that would be cheaper and they helped us get additional discounts on some of the items. We had liked a coffee table and end tables set that was no longer being sold, but they sold us the floor model for a discount price, which was really nice of them. I think they really worked with us to keep the costs as low as possible. They also set up delivery for us (which was an additional cost, but necessary since we didn't have a vehicle large enough to bring the items to our home by ourselves) and the delivery was on-time. We had good communication from them the entire time. The furniture pieces we got were good quality for the price and look great. The only reason for the 4 stars instead of 5 is that we had to wait a long time because the employee helping us had to go back and forth from the manager to us to get the pricing right and she was working with another customer, even though there was another employee and barely any other customers in the store (we were there late). I think maybe they could make the pricing and paying step more efficient.
Great price and delivery service!
Africa has been amazing in helping me navigate the purchase of furniture for my new home. I am a very indecisive person so her patience was much appreciated. She is very personable and easy to talk to any questions or concerns I might’ve had. I’m happy she is the one to approach me when I entered the store and was able to guide me through this new process.
Stacey at the Harrisburg, MD location was EXCELLENT. Very patient, kind and knowledgeable. My parents and I had a great experience when we were expecting to have a stressful one. Thanks Stacey for a wonderful experience!
Stacy was very helpful with our first time buying. As well as Kevin the manger he made himself known in our process. Staff here was great all together and made the process nice and easy.
Staff was very helpful
Africa was very professional. She helped me decide on a lift chair. She also told me that delivery would be a long time coming. I'll get it Saturday so long, but not outrageous. She made my experience easy and I am grateful for that.
Stacey was an awesome sales person. She went well out of her way to answer all our questions and point us in the right direction. I will definitely ask for her when I shop there again.😁
Great customer service with wonderful product choices.
Stacey and Kevin were awesome!! Very helpful and so friendly!! Thanks for such a great experience at Ashley furniture in Hagerstown, Maryland!!
Afrika was an amazing sales associate. She listened to our needs and concerns and found options for us to consider. We found the perfect power lift recliner as a gift for our Mom.
Thank you Africa for making the experience of purchasing a dresser for our nursery seamless and efficient!
i had the pleasure of working with stacey today to find the perfect recliner for our new house! She gave us a good deal with great shipping i don’t have to do a thing just wait for them to show up at my house with it!
Afrika...was fantastic and extremely curious and so helpful...will truly be back to purchase a recliner soon
The sales lady Africa was amazing! She was so helpful and friendly, she got us great deal on the coach. We plan on buying more furniture in the near future and will definitely be back to buy it from her.
Zack Barth was a great salesman.
Stacey Wes very friendly and helpful
Stacey was very helpful. Thank you!
Excellent customer Service at Ashley in Hagerstown! Sales rep Liana was wonderful helping find the leather furniture that I was looking to purchase. She and GM Kevin worked to get me all available discounts and price matches and I was in and out in about half an hour! Can't beat that! Thanks Liana & Kevin!
Africa went above and beyond to help me find the perfect living room set!
Exceptional Customer Service from Stacey and John; a lot of great choices and deals. Invite you to visit John’s store; you won’t be disappointed. Randy
Arrived to Ashley furniture and we were greeted by Stacey. She was supper helpful and help us with our problem of needed a sofa set same day. They made it happen. We approved the fast business and helpfulness of Stacey and her team.
Stacey was a fantastic help while my husband and I were looking for our new couch and loveseat. Once we had one picked out she was quick to give us a hand getting everything set for purchase. Truly a great personality to have interacting with the customers!
Stacey and John were great even though they were busy. Extremely helpful, friendly and great conversation!
A huge shotout to Stacey at "Ashley" for going above and beyond to help us get the furniture we wanted. She had the natural abilities to feel and understand what we were experiencing and was able to meet our needs effectively. Thank you for your genuine care and services🙏. I left feeling valued as a customer and definitely will be back.
We were looking to replace our dining set, and the service at Ashley was great. Excellent price and the whole experience was quick and painless. I have no pictures to post yet, as the set is scheduled to be delivered 10/29 . . but I will update it after . .
Zach helped me very much to pick out the best furniture for my townhouse. Very Professional! Thanks!
Great customer service and pricing is great as well will definitely buy again soon
Service at the store was great. But I still have not received my table nor have I heard from the delivery team on it will will arrive!!!
Ask for Afrika! She's AMAZING! Super helpful and helped get us a GREAT deal!
No one ever answers the phone when you need support. I finally got the correct furniture delivered after two months of waiting. Their third-party that was used to deliver my furniture damage my hardwood floors. I’ve been calling them every single day and leaving voicemails yet no one has the decency or respect to return my phone call to fix this matter. If I didn’t live 2 1/2 hours away, I would drive to the store to speak to someone. But their customer service is very lacking and it’s very frustrating. I’m hoping this reaches and maybe they will return my phone call I’ve only left 15 to 20 voicemails
Great customer service,good price.
Afrika was a great sales associat, she did her best to get us what we where looking for! She was very polite and professional and not over bearing letting us walk the show floor without interruptions.
Got this beautiful patio set at a discounted price 😍
I have worked here and personally know how terribly you will be ripped off if you buy your furniture here instead of just right next door. Every step of this process from when I bought my furniture 2 years ago has been one big hassle from a confused teenage salesperson who sold me the furniture to the team that delivered it being incompetent and completely destroying bolts that were used to put together my furniture by rounding them off all the way to the managers who charge you for 5 year insurance but won’t cover any damages that THEIR team messed up . The only good people working in this place are the people answering the phones having to deal with pissed off people like me every day because they work for a backwards shady company.
Quality + Price = Good Value. Joe DeLuccia helped us through the entire process of selecting and ordering our new furniture. He is a senior representative and his knowledge was most helpful. The check out process was friendly, easy, and quick. Delivery was timely and very efficient.
Lots of options, clean store, and knowledgeable associates. Only issue was the 2 pieces of furniture we were interested in were not in stock at the store but not the locations fault at all.
Joe was the most helpful sales person, not pushy, just concerned that we received exactly what we were looking for, the rest of the staff were very helpful as well, so far it has been a 5 star experience.
Tianna & Aaron were fabulous to work with!
The only reason I’m giving 1 star is because the sales person was great. The problem though is that they’re wonderful when you’re giving them money but when it comes time for delivery they’re not good for their word. If you need something in a certain time frame THIS IS NOT THE PLACE. Nothing but excuses. I was told Saturday for delivery of my bed so I had my old one sent to the dump. Now I have to get a hotel for a place to sleep for 4 days and I have to take a day off of work for a weekday delivery. I will NEVER shop here again. Beyond disappointed. I expected more from Ashley Furniture.
Afrika was the best salesperson, she is a very patient and knowledgeable person! We spent a couple of hours looking for the items I needed. I will never go anywhere else for furniture 🤗
Great experience shopping! Aaron never disappoints! He is friendly and professional. I would recommend shopping for furniture at Ashley’s furniture to my friends. Thanks for the great customer service Aaron!
Had the best experience today at Ashley furniture. My salesperson, Lynn was exceptional! I told her what I was looking for and we found exactly what I wanted. Highly recommend Ashley Furniture in Hagerstown.
Candice Delancey was exceptional! She was patient and knowledgeable. I left the store very satisfied and will definitely go back to her.
Liana served us excellently, very professional and friendly.
Nice selection of about everything.
Buy your furniture here, great experience with Greg and Lynn. No pressure, great deal, and quality piece.
It’s falling apart, not even a year old
The salesperson Ashley was wonderful and listen to the needs I wanted in purchasing a new recliner. She took the stress off of me while shopping for a new recliner and got me in the chair with the color I wanted. Ashley is very good at her job and I will definitely use her for new furniture in the future. Thank you Ashley for your patience and knowledge.
Everyone was very friendly and attentive. Eric was the associate who helped us the first time we came in the store and was the reason we returned. He was very knowledgeable about the different products and didn't hassle us while we tried to make a decision. Great experience, will be returning for more furniture soon!
We just moved to West Virginia and the experience has overall been stressful....BUT NOT HERE! Our experience here was PHENOMENAL! Brandon helped us out and was extremely professional the whole time. All the staff were friendly, kind, and awesome all around. We will be coming back with any furniture needs!
Greg in Hagerstown was a delight. I told him exactly what I was looking for and he rose to the occasion. No harassing me for an upsale. In no time at all I picked out what I wanted. He was a great help, very friendly and professional. My experience at this store was actually a pleasure. Thank you Greg
Expensive
Ashley & Dominique were awesome in working with us and getting us out quick and painless.
My salesperson Ashley at the Hagerstown location did so well for me! She took care of everything very on the ball. I came back for a few more pieces and I asked for her again. Wonderful gal!!
Had a wonderful experience today! Ashley helped us and we walked out with great furniture and had a great experience. Ashley is helpful, friendly, and hilarious!
From the moment we stepped into the store, Aaron Baker was absolutely phenomenal! He was not only knowledgeable about all the products, but also showed genuine interest in helping us find exactly what we needed. His recommendations were spot on, and he went out of his way to ensure we were satisfied with our choices. Aaron’s patience and attention to detail made our shopping experience smooth and enjoyable. I highly recommend seeking him out if you visit - you won’t be disappointed!
Would love to give 0 stars to this location for its customer service and product availability. A couch cushion was ordered over four months ago with an arrival timeline of 7-10 days. After countless calls and supposedly them reaching out to their parts department the same response is giving. A manager will not return a phone call, don’t buy the warranty that “covers anything” because that’s not true either. Out of the managers mouth you can go home and slice up the whole couch and we’ll replace it. Terrible experience
Mikaela was really helpful with the check out process and very knowledgeable!
I recommend ashley in Hagerstown the management is very professional and has a lot of knowledge and the sales people are very nice
Great customer service. The girls behind the counter, Mikaela and Dominique, were very informative and helpful. Easiest furniture shopping experience of my life! Will be back!
I recently purchased a love seat and a recliner chair. Now although the delivery was fast and efficient. Thats not the reason I’m writing this five star review. I had went in and was very confused on who to talk to in regards of actually purchasing the furniture, when I was greeted by a person at the counter in the back, I believe her name was Michaela. She was astounding. I was able to find what I was looking for and even get really good advice on the color of what I was purchasing. She also never wiped the smile off her face while I was there. She went above and beyond in making me feel like a VIP customer! Awesome management and staff there!
I had an amazing experience at Ashley Homestore! The sales staff was very helpful and the management was SO professional! I highly recommend the hagerstown location!
Great experience. Courteous sales people, greates with a smile and competitive pricing. Knowledgeable about product and delivery ahead of schedule.
Had a very good experience Ashley HomeStore help me pick out furniture that I needed for my home will be going back in the future!! Very nice staff and customer service! ❤
Do Not purchase from Ashley’s furniture!!! I just bought two days ago on 4/10 a clearance table set and 4 chairs for about $383. I told them that day me and my partner would pick it up Friday (Today) 4/12 to go pick the whole table set up and two of the associates wanted to show us the table, that one of the table legs was broken and snapped off….. So unprofessional how no one called me, informed me this information about the table leg being broken….. then now all of sudden their telling us in the heat of the moment I have to wait 7-10 business days for the new table leg….. close to two weeks is just plain wrong! I called customer service it was a nightmare trying to get the customer service number for my area to get any help. I was trying to get store credit or something! Luis the customer representative was trying to help me out called this location for the manager to call me. This manager was So unhelpful and couldn’t care less that one of her associates broke my table leg and the store manager SHOULD’VE gave me store credit for THEIR inconvenience. That was the whole reason I called, but she used me signing the contract as leverage! I told her I wanted it that’s why i signed it but it’s silly we have an upside table just lying in our house when we wanted to use it in our kitchen lol….. Bottom line, don’t go and buy furniture here. They’re ALL scam artists!
Would rather give no starts!! Was promised a 2 week delivery, 3 weeks go by and still no contact about delivery. Called and was told it was on backorder, called back to see if they could swap the backorder piece for another sofa instead. Was then told it actually came in but it was damaged so they had to reorder all together. Went in and canceled the original set and ordered something else, again promised it would be in no later than April 3. Received a call on April 1 everything was good to go for Saturday delivery. Friday no info on delivery time etc so I again called them and this time was told it was at the warehouse since Wednesday but it was not checked into their system yet and they would figure out what was going on. Called corporate and was told that my furniture is in fact not at the warehouse and it could potentially be delivered today but would need to be checked in and so it would possibly be next week sometime… So needless to say after no communication unless we contacted them, different stories, and no resolution we canceled the order! Do not buy from them as they lie, lack communication, and any resolution to issues!
We were greeted by Greg once we entered the store. Ask for a referred associate, but she was not in that day. Explained to him what we were looking for and told us to look around and try out the sofas. Let me browse without hovering.How refreshing !Candice came up and introduced herself. She was helpful and so nice. She also offered suggestions.We ended up with a beautiful sofa, chair, ottoman, rug and a bedroom chair. Candice was extremely easy to work with very helpful and gave me a great price! I highly recommend the store and Candice!!✨✨
My experience in this place has been nothing but stressful and unnecessary. An order was placed in November, it was determined that item ordered was discontinued during the 8-12 week wait for delivery. A customer would think that a place of business would call to notify the customer and arrangements would be made to rectify the mishap but that wasn’t the case. Order comes in at the 12 week wait and it was wrong because it was input incorrectly into the system at initial transaction. Long story short this place didn’t go the extra mile to make things right although I did get a call from the GM after making a call about the situation to come in and look for another piece. Selection was slim to none essentially. In addition when my wife and I started from scratch, we walked into Regency in Hagerstown in search for another piece and selection was not to our liking and because ASHLEY doesn’t update their site with discontinued merchandise and REGENCY works with them, my wife asked about the initial piece from a helper, the individual was quick to brush her off and indicate that it is discontinued. Moral of the story, ASHLEY and REGENCY will NEVER get our business again. They need to work on customer satisfaction and attentiveness. We had such a great experience at another place (not mentioning the name) cause it’s an insult to ASHLEY and REGENCY but order was placed on a Saturday and delivered next Saturday with no issues. Don’t bother responding to this message cause it won’t help anything. Beware future customers about these places
Ashley and Dominique was super awesome! Excellent customer service and they both should be promoted!!!!
Went to find living room furniture Austin meet us at the door and pointed my husband in the right direction walked out with a new sofa and recliner Dominique was great to she explain everything to us and said she call when our furniture will be delivered
Great experience today at Ashely’s furniture. Ashley was very engaging and helpful and Ashanti handled our paperwork well.
Great service! Dominique! Janet! Great service. Super happy to get out new kitchen table. Was a breeze!
I’m never one to give reviews but this is the exception. Went to Ashley on Super Bowl Sunday to see what I could find and walked out with a new couch to be delivered and a smile. Austin was amazing, greeted me at the door, gave me space when I let him know I was just looking, but also was there within seconds if I had any questions. Him and the manager worked with me on getting me a great deal and crunched numbers with me. Dominique also was great! She was charming, efficient, and attentive to details. Between setting up the shipping and going over everything with me her and her team were able to make me feel comfortable, not get bored to the point I would look at my phone, and had me laughing along with their conversation like they knew me personally. Will recommend anyone I know to check out Ashley of Hagerstown if needing furniture.
Made a last minute stop and found what we were looking for. Bedroom set for our daughter and a kitchen table. Brandon and Tiana helped us amd both were amazing! Great personalities, easy to talk to and most of all, very professional. Thanks Brandon and Tiana!
Austin and Ashanti were amazing! They were patient and so helpful with our purchase. Also shout out to manager Aaron
Ethan was awesome! Extremely helpful and went out of his way to check every option for us! We are leaving very happy and pleased with our experience we will continue to come and do business with Ethan!
I’ve been searching for nice furniture and found it here. Liana was so patient, knowledgeable, and helpful. Dominique provided great customer service!
I would give 0 stars if I could but I will give two stars for the positive experience we had when purchasing our furniture. When purchasing all staff were phenomenal, very helpful, and got exactly what we wanted. However, everything since delivery has been a complete dumpster fire. We are currently going into week 12 of this. When our sectional was delivered, the individuals delivering the furniture were very reckless with the handling (hitting the furniture on walls). Additionally, there were three damages that included ripped fabric and damaged wood under the upholstery. One damage is understandable maybe but three is a question about the quality. One of the damaged pieces was removed from our house and was re-ordered on 12/2 which is greatly appreciated but is just scheduled for delivery on Saturday, taking us to the 12 week mark. The half of a damaged sectional we currently have has made 0 progress since 12/2. Ashley’s solution was sending a repairman out (still waiting for that).Wouldn’t you think replacing it would the solution? Let’s just put a bandaid on the current issue. I called last week about getting our current damaged piece replaced, instead of continuing to waste time and wait for a repairman to come out and need to re-order it, and wait for a delivery 4-6 weeks again but we still haven’t heard anything. By the time we get our whole sectional it’s likely going to be 16+ weeks. The customer service that has been displayed in the last few weeks has been very disappointing to say the least. When customers are spending a good chunk of money on your products and you mess up, do better and fix the issues in a timely manner and be transparent about what is going on when a timeline is given and is not upheld to.
Ethan was great! Had a wonderful experience
Great people in this store
I went in to buy a recliner. Brandon Markley met me and was so very kind and helpful. I'm now waiting for the delivery of my purchase. Super excited. Thank you Ashley Furniture and thank you Brandon. You made my shopping experience Great!
Tianna and Greg were great . Service was amazing. Got exactly what we wanted and they pulled out all the stops to get us the best price. Recommend them to anyone
My husband and I just purchased a living room set. Ethan greeted us soon as we walked in the door and was very helpful without hovering or being pushy. He was friendly and very easy to work with, definitely ask for him if you stop in!
Greg and Dominique did an amazing job helping us out! Great prices and quality is top notch as well
Greg & Tianna were fantastic!!
We came into the store looking for a specific type of couch and Greg led us in the right direction. He was very laid back and helpful. He also made us feel very welcomed in the store. His customer service skills were amazing as well. Thank you Greg
Extremely pleasant experience. Our Sales member Austin was very helpful and accommodating to us. He went out of his way to help and make sure we were satisfied.
Worst company!!!!! Poorest quality!!!!!! You will never receive another penny from me! Purchased sectional $2500.00, in less than a year, with minimal use, 2 adults in our home, fabric was pulled, torn and pilled! Ashley wouldn’t help in anyway, we purchased extended warranty and warranty company denied our claim! In addition the frame appears to be damaged under the upholstery, that claim denied as well!! BUYER beware, I would steer clear of this place. Even the warranty representative that came to my home had terrible things to say about Ashley as a company. So disgusted, in less than 2 years I have to purchase new furniture.
ethan did a great job helping us find out what matress and bed foundation to get! and dominique did great job with the financing!
Rodneya and Dominique were so nice and helpful. They didn’t follow us in the store like they do in some places and they treated us so we’ll we will be back!! I recommend coming here if you want fast and friendly service.
Rodneya was very patient with me and answered all of my questions. Tiana was very informative and kind at checkout as well.
Honestly, i came in here just looking for a sectional couch with a budget. The customer service was great! Thank you Greg, for trying your best to help me find the perfect couch for me and my family. He is very respectful, he matches peoples vibe, and he’s cool. I recommend people coming to Ashley’s furniture in hagerstown!!
We love our new Sofa, loveseat and dining table. Compared to other furniture stores we shopped at, we've always loved the selection and quality offered Ashley. Greg, our sales rep and Tiana worked with us to find the best finance option. Our experience shopping at Ashley is always five stars.
Afrika and Dominique were amazing both in sales and customer service. Even Ms. Ashanti in customer service was so sweet. I appreciate everyone’s assistance and help with my sale. They informative and apologetic while the Comintern gave them a hassle. I’d suggest and send my friends and family here.
Greg Williams was our sales guy , their regional manager was in town and really helped us get our furniture in the time frame we needed and the sales manager Rodneya was helpful as well
It was wonderful, go see tamara(afrika)she is sweet and helpful
The sales associate Afrika was a wonderful lady to work with to get everything I needed done. All of the people that helped me was awesome. Friendly and courteous. Great people to work with. Thank you all.
This is by far the nicest ashley furniture I have bought from. Sales associates are very nice and understanding, specifically Africa. The manager wasn't judgmental like other stores either. Thanks for helping us purchase our new bed 💕
Greg was very helpful, professional, and friendly! He was very knowledgeable and helped us pick out the perfect bedroom suit for our toddler. Highly recommend!
When I went furniture shopping the staff were the most friendly and helpful people. Delivery went smoothly but I expected a battery pack for the recliner to be included as that is what I was told when I purchased my recliner. I called Ashley Furniture in Hagerstown and they had a battery pack waiting for me to pick up at the store right away. Thanks again to Miranda for getting this taken care of so quickly. Also Tonya is the one who sold me my sofa and she was excellent too. I will refer the Hagerstown Ashley Furniture’s Store to family and friends.
Amazing service from Tamara Brown, Rodneya and Tianna. Very helpful and will be a routine customer at this location
It was great
Excellent service. From entry to departure .
I purchased an L-Shaped Sofa in April 2023 with a full warranty, totally paid. Just 4 months later, the sofa is deteriorating. I have reached out to the Hagerstown location and they are giving me the run-around. I have sent pictures and all the information requested. I have received a poor product and poor customer service. Hoping corporate is competent enough to assist; stay away from this location!
Miranda was amazing. Hands down the best customer service we have received in a long time with all the purchasing we have done for new home she has been the best experience. She went above and beyond helping us find the right size furniture for our space. She was patient and Kind. Thank you Miranda!
Miranda and Mikaela were so very friendly and kind in helping my son and I in our purchases today. We will definitely be back.
One of the worst customer service. These guys are just worried till we make the payment. Once the payment is done they don’t carw about the customer
Rodneya was great and helped us price out the living room we wanted. Dominique assisted us with our check out. Both ladies were very friendly and helpful. We can't wait to get our furniture delivered.
Miranda helped us today complete our dream of getting our couch for our new home! Not only was she full of smiles and laughs she made our daughter giggle and laugh! Truly an angel 😇
The sales lady and the customer service rep Dominique was very friendly and helpful can not wait for our new sectional to be delivered
I purchased a sofa and love seat in November. Told I wound get it before Christmas. Didn't receive until the end of January. Broke the next week. I have called several times and no one will return my call. Absolutely do not buy from them unless you want to feel robbed. Worst furniture company ever. Buy elsewhere and save yourself the stress.
The staff was a great experience and Afrika was amazing.
Great experience from salesperson to the delivery crew. Love our new reclining couch!
Outstanding service and outstanding products.
From the beginning to the end I would say everything was a 10 . From the person selling us the merchandise we purchased to the people who delivered us our merchandise we would say is a 10.
Jesica was amazing and patient. She was very friendly and helpful. Thanks Jesica
Highly recommend Jessica B, she did an awesome job assisting us with our new outdoor furniture. She was very informative, which was VERY helpful with our decision. She did not smother us as most furniture sales people do. Checkout and delivery with Dominique went just as smooth, she also was very informative with what to expect upon delivery. Thank you both for a nonstressful shopping experience.
Miranda was a joy to work with. Very knowledgeable and helpful. She was very welcoming and friendly. Mikaela was very pleasant and displayed excellent customer service skills. Looking forward to working with both Miranda and Mikaela on my future purchases.
Love the personality and helpfulness of Miranda! Customer service does not get any better!!!
Miranda sold us a recliner that we’ve been looking for and couldn’t find anywhere else. Kind, helpful & had us laughing! Thanks Miranda!!
The sales people are not receptive at all. Not that I wanted a tour, but it would have been nice to get a little attention, maybe I would have found something I liked. I think they thought I looked like I couldn't afford to buy anything, because I know I looked lost and no one asked if I needed help. Big mistake.
Rodneya and Dominique were both great help with me finding my first bedroom set. Couldn’t have asked for better sales representatives.
Miranda is a great salesperson.......no pushy at all and had lots of knowledge.
Everyone I dealt with here was nice and helpful. The sales lady, the girls at the counter, and the man who helped us load our new furniture set into our truck. And we got a great deal! We will definitely return when it’s time for more furniture.
I visited the store because I'm looking to buy a new sofa. I was thinking maybe a leather one like I previously had. I was greeted at the door and told the salesperson I just wanted to look around. She was great she told me to find her if I had questions. I don't like to be pressured into a sale. Unfortunately there weren't many sofas to my liking but the prices were reasonable. I will check back.
Miranda is amazing. She helped us so much and got us a great deal! After hours of looking for what we needed, we came back to her for the unbeatable price and the exceptional customer service.
Miranda is amazing. She was friendly and empathetic to our situation. If you’re going to buy at Ashley, ask for Miranda, you won’t be disappointed.
Kaden was friendly, very informative and has the eye for style to help me pick the perfect sectional for my living room and as always, Ashley delivers on affordability.
Will never shop there again got a kitchen table set with six chairs. Two of the chairs were broke so I took them back to get them fixed or replaced refuse to do either because since I picked the furniture up there not responsible for anything that was wrong with the furniture so now I’m stuck with two broken chairs. The customer service sucked and they do not care about the customer. I’m letting you know it’s better to shop somewhere else.
My Csr Dominique was very polite and respectful.I’m pleased with my services with Ashley’s home store .
The staff was very helpful. The store is clean and nice!
If you are looking for furniture come see Jessica Barnes and her helpful friend kiah. We will be back soon
My fiancé and I went to Ashley Furniture in Hagerstown, Maryland, looking for a couch for our new home. When we walked in, we immediately found the one we wanted, so I went to grab someone to help us with the process. Tyler Trainum was the employee who helped us with our purchase, and to say he went above and beyond for us would be an understatement. He thoroughly explained the process, he was transparent, and he answered all of our questions. Tyler made this experience enjoyable and stress-free, and even answered questions about different ways we could personally set up our living room. He helped us determine whether we should finance the couch, or buy it in full up front, and he was completely transparent and helpful when helping us determine what would work best for us personally. Tyler was extremely helpful and friendly and we appreciated his help so much. When we went to the counter to process the payment(s), Kiah Jassani helped us and walked us through every step of the process. She showed us examples of organized and color coordinated lists of the clients she has helped and updated about their purchase with shipping details, estimated time of arrivals, and any other details regarding their purchased furniture and/or shipment to ensure us that we would be taken care of and followed up with. After Kiah gave us all of our paperwork, she thoroughly described what was entailed in all of the papers she gave us, she explained to us what next steps to take, and she told us what to expect regarding shipment and installment. Both Kiah and Tyler gave my fiancé and I very helpful tips and information, and we walked out completely satisfied and excited to get our new couch. Both of these employees deserve a raise as they did an exceptional job helping us throughout this whole process.
I went to Ashley Furniture to purchase a dinning Table . I was treated nicely . I want to give a kudo to Dominique who explain everything , regarding my purchase . Thank You Dominique . I highly recommend ask for Dominique she will go out of her way and may you feel you can go back any time you need new furniture.
Val and Dominique where great! They where true professional!
Everyone was very nice the lady who helped us pick our couch Valeria was very kind and not pushy which I find very nice. Also, the customer service rep Dominique was very professional and kind as well.
purchased a chair and was told it was in, but that I had to pick it up from their warehouse 100 miles away, or pay $40 to have it shipped to the store. In what world do you buy from a store but have to pay extra for the store to get it from their own warehouse, or drive 100 miles and get it for yourself.to to a warehouse,
My customer service experience was GREAT! My salesman Cameron was very knowledgeable and helpful. My customer service rep Brittani was AWESOME! She helped my check out be very smooth and when I had to resch my delivery she was so helpful and went the extra mile to assist me.
I personally want to think Tamara and Brittani for doing an excellent job,
My experience here was amazing! No pressure with salespersons but they were at the ready to assist me with questions and my purchase. An extra shout out to Rodneya for explaining all aspects of my transaction and purchase.
Excellent service from Brittani and Rodneya. Will be back to buy more furniture for my home.
We are very disappointed with Ashley furniture store in Hagerstown. My husband purchased two living room sets in 2020. One of which was leather or pleather. It's not even a year and my leather couch is peeling and ripping. I was told by a sales representative that it would be covered under store warranty since it was within a year. A gentleman from the store came to my house and took pictures and said Ashley would replace the cushions and they would be mailed to me. I waited about three weeks and then when I called. I was told by Tiffany that my case was closed. I was shocked to hear this. I was told the reason being was a mistake was made and that it was customer's fault. I will never make any purchases from Ashley. The furniture is cheap and the customer service is very poor.
Everyone was very helpful, including Valeria, Brittany, Rodney's and especially Vanessa. We had to return a table and chairs due to our inaccurate measurements. They really helped make the switch smooth. We love our new furniture.
Cameron and Brittani were awesome to work with! Very professional, helpful, and efficient! Would recommend them to anyone!
Found the perfect dining room table the other day! Rodneya was amazing! So friendly, helpful, and easy to talk to.
Rodneya was so friendly and helpful definitely made the experience great!
Ashley was our sales lady and she was great and very helpful. We were in and out of the store in no time with a delivery date for our new living room set !!!
I received excellent customer service at your Hagerstown, Md store. I had the pleasure of handling my business with your employee Rodneya Nash. She was very friendly and had great customer service skills. She is definitely an asset to your company. Keep up the good work Ms Nash. 🤗👍👍
After a mishap with our previous table, Rodneya, Brittani and the regional manager were extremely supportive and helpful. We had a wonderful experience at Ashley's in Hagerstown with these three employees.
Great Customer Service! I must say I am a very satisfied customer. I was very pleased by the customer service team. Rodneya and Brittani their team work for finalizing my purchase was superb. Rodneya was great at explaining the protection plan and delivery while Brittani processed my paper work. These two young ladies made the process smooth and my eager to recommend the Hagerstown Location is at a high of 10. If your looking for a professional and friendly location, VISIT ASHLEY FURNITURE IN HAGERSTOWN.
Will never shop Ashley again. Bedroom furniture had 3 drawers that had bottom coming off so they wouldn't open or close and 1 stuck. Service tech (very unprofessional guy) came out and basically said he recommends only 2 or 3 items of clothing in the drawers to prevent that from happening. Received new drawers with no hardware and new drawers didn't fit so well either. Had to take hardware off old drawers and discovered screws were stripped by guys that assembled it. Furniture is cheaply made. So disappointing....spent thousands on furniture that doesn't work the way it was intended.
My husband and I recently closed on a new home and was in need of some new bedroom furniture. Due to spine disorder, we were considering a king size mattress with an adjustable base. We wasn't sure if we could afford it or not, but after working with Maranda, and Tiffany - we were able to purchase our bedroom furniture, art work, and the adjustable base to help protect my spine. Maranda greeted us at the door and stuck with us until we made up our mind. She was knowable and check on what was available and gave us the earliest delivery date. Both Maranda and Tiffany provided outstanding customer service, that I will certainly share with my family friends. Thanks
The Customer Service Associate Rodneya Nash was very personable and great to work with when it came time for financing and delivery set up. Thanks again for the awesome service!! I will make sure I recommend this store with a great team. Rodneya Nash was awesome 👍😎
Had a good shopping experience but very disappointed with the after sales service regarding the delivery of defective furniture. Will think twice about shopping at this establishment ever again.
Kayden was a big help in helping both me and my mom find a new mattress. She was very sweet and helpful. Vanessa was also great. She made the financing portion quick and easy. I had a great experience and would recommend a Hagerstown location!
Second delivery of our Bedroom furniture, still didn’t receive what we paid for the beginning of September 2022. Have to lose a day of work to be home for them to deliver what we paid for. Hoping 3rd time will be a charm! 😩
My first visit to the Ashley Homestore was just to look and the salesperson , named Ashley, greeted me and left me look. Two weeks later I went back and Ashley was there to help me narrow down my choices. She was very helpful. She was able to quickly find out which item were in stock and didn’t need to be ordered. Then at checkout the office manager was very friendly and helpful. Vanessa took care of delivery information and finalizing my purchase. I purchased a couch, loveseat, table and 6 chairs. All were delivered 3 days later. The delivery men were very nice. They set everything up where I wanted it. It was a great Labor Sale and I am happy with my furniture.
They have a good selection and great staff. Miranda was so helpful on the sales floor and answered all our questions (plus some we hadn't even thought of). Then Rodneya walked us through the financing and delivery details. They were both so friendly and made this a much smoother experience then we expected!
Great job from Miranda and and Tiffany at Ashley furniture in Hagerstown. Great friendly and very helpful.
I’ve had numerous bad experiences with this particular Ashley furniture store. They do not honor there own sales reps quotes, match there online website, and nor do they set the right expectations of when clients should receive there merchandise. Forget escalating to a manager or store manager because they clearly do not care about their clients experience and want clients to go to its competitors. They only reason this review gets 1 star is because of Brittani and Rodneya. Those ladies at the payment counter took ownership of setting right expectations. In the future, I would not shop at this store nor would I recommend it to anyone.
Rodneta in Customer Service was extremely helpful and professional in assisting me today. She quickly understood my problem regarding an item that had been damaged in transport and outlined the procedures necessary for me to get additional assistance. I can't say enough good things about this customer service representative. Ashley Furniture should be proud to have such a valuable employee.
I bought a mattress today August 7at Ashley furniture in Hagerstown. I also looked at bedroom furniture. Miranda Jackson was a great lady to work with. She was a great help to me. Rodneya was also great. Great customer service. Thanks to all!!!
Horrible place they lie and take your money I've contacted the store multiple times and did everything asked of me even to the point of giving them more money to pick up the defective furniture they delivered to my home. I've tried to get help from the corporate office with no help and the manager Veronica is horrible and lies , I've escalated my problems with Ashley Furniture to the BBB now with hopes Ashley Furniture will do the rite thing and refund my money before this matter is handled in the court system , BUYER BEWARE DO NOT BUY FROM ASHLEY FURNITURE STORES
Had an amazing experience at the Hagerstown Ashley. Val gave us the space we needed to make our furniture selections then educated us on our options. Rodneya & Brittani gave great customer service at check out. Everyone had a pleasant attitude. Best furniture store we shopped at in the area.
Brittani and Rodneya were simply amazing, great professionals who are very knowledgeable about their job. We had a very pleasant experience with these ladies and for anyone who comes to this location, please ask for either of them.
Cameron and Ashley are fan-diddally-tastic. Both of them were super helpful and had all the details we need as well as all the sass required for adulting.
Rodneya was knowledgeable, efficient and pleasant. Great customer service and exceptional at multitasking!
Very nice experience overall. Tamara, our sales person was awesome. Also Brittani and Rodneya were great at checkout
Very friendly and helpful. Brittani and Rodney were excellent and Tamara is the best salesperson
I was there about a week or 2 ago. I was undecided on what I wanted to get. Until a young lady named Rodneya came and assist me along with Brittney they were so helpful and friendly. The best costumer service I’ve ever experienced. I really appreciate it and enjoyed the conversation. I’m 100% sure I’ll be back again and hope to have the same experience as I previously had. Thank you ladies not only you’ve helped me decide what I should get but you both made my day. I can’t thank you enough.
Brittani and Tyler were very helpful!
I think this store is amazing the person helping me Tiffany Krutuleski was so awesome she was kind n very patient with me and very sweet. I definitely will be coming back for more furniture soon..
Excellent service, which you dont find too often these days. Tamara was very helpful in helping us find a bed for my son. I was showing my husband the bed online and noticed it was cheaper online. I contacted the store and spoke with Brittani. She was very helpful and was able to price match the bed. I will definitely buy from them again.
DO NOT GO HERE. I bought a living room set here back in November. My furniture and apartment were damaged during delivery. When attempting to get the couch through the door, it wasn’t fitting. The guy came up to me and said “sign this”. I was in a meeting on my computer and figured that the furniture was already good to go and that’s what the signature was for since I had bought a bedroom set before and know that they ask you to sign before they leave. I go out a couple minutes later to them shoving and jamming the couch through the door. Once they finally got the couch in, they asked me to sign again and I told them no, that I’m not signing anything because they damaged not only the couch, but also my home. They literally just said “okay, we don’t need your signature” and left. I immediately call to make a report about it. After this, MONTHS go by and I hear nothing from them. I call again and another girl says that the girl I talked to isn’t there anymore so she will have to send a new email to corporate. Couple more months go by and nothing. I called again and was AGAIN asked to send the photos in so they could send it again. 8 months go by and I call AGAIN and the girl said that the 3 people I had spoke with no longer work there and I would have to resend everything again to be submitted yet again to corporate. I hear nothing back, until today wheee I am told that I am denied because of the apparent waiver that I signed, saying that it’s basically okay for them to damage my home to get the furniture in when I was not explained to what I was signing by the delivery guys. I will NEVER shop here again and I will NEVER recommend anyone here ever again
Great experience at Ashley Furniture. I appreciate the quality service from Brittani and Brandon. The time spent was sufficient and easy, No Hassles! Thanks Again!
Our sales person Ashley was wonderful. Rodneya in customer support finished us up wonderfully. Great experience. Thanks! Looking forward to receiving our new dining set.
Cam and Rodneya were fantastic in helping us quickly and effectively. Very happy with the service
Recently bought a rocker/recliner from Ashley. Wonderful customer service from sales, to financing, to warehouse assistance. Quality of the merchandise is wonderful, fairly priced. Highly recommend this store, I will gladly buy future furniture needs from them. Stop in and see Genesis; she'll help you pick out exactly what you need. Five stars all the way.
Just moved to West Virginia and needed some new furniture for the house. We went to a few different stores in the area and then came to Ashley’s. The sales people were very knowledgeable and friendly and made sure we got exactly what we wanted. Then the finance gals were incredibly friendly and made the process very easy to get our bedroom set taken care of. Thank you to all of you.
Valarie and Rodneya were wonderful to work with and made my buying experience enjoyable. I recommend Ashley’s furniture in Hagerstown MD to anyone looking for a great deal!
My husband and I recently purchased a bedroom set and Rodneya was so wonderful with helping us out
Wonderful customer service. Rodneya was quick, efficient, informative, and very friendly.
I enjoyed my time at Ashley furniture and my check out experience with Rodneya and Brittani they made it fun
Brittani and Rodney’s were great csr they help me with my delivery issues
We had a great experience with salesperson Africa! She answered all of our questions and even took the time to make sure we were satisfied with our decision in the end. The Customer Service ladies Rodneya, Brittney, and Amy were all great! They kept us entertained during the entire checkout process. Definitely would return!
Just worked with Brittani to resolve a financial matter and she was awesome. She worked quickly to identify and then resolve it. She contacted me shortly thereafter and explained everything to me in detail. Plus advised me to call her if I have any further issues. Excellent customer service by Brittani!!!
My wife and I recently purchased several items from the Hagerstown Ashley store. Our salesperson, Ashley was knowledgeable and very pleasant. In addition both customer service reps that I spoke with, both at the store and by phone were great. They are Rodneya and Amy, Rodneya assisted with the original sale and Amy arranged for delivery. I commend all three employees on a job well done Mr Spickler
There was a mixup with our order. Rodneya quickly straightened it out with efficiency and great customer service skills. Thanks Rodneya!
Haven’t received our furniture yet, as we just ordered recently. However, our experience in the store was very pleasant this evening. Rodneya and Brittani were very helpful during our checkout process.
so i love shopping for anything but furniture. but after the meeting with Rodneya who gave most warming heart felt experience, I will be returning. She was honest and when it was something that was out of power Mr. Tyler came over and was very professional and helpful i left with alot of few cute pieces and will be go back for more
I am so happy that my husband and I decided to come to this Ashley’s! Rodneya in particular did an excellent job with checking us out and we were even to finance most of our order! We didn’t even know that they had a finance option. Thank you Rodneya for helping my husband and I.
Rodneya was very friendly and efficient. She got my sense of humor and she made the whole buying experience even better. The day after when I canceled my order she was still awesome.
Rodneya offered awesome customer service. She was very friendly and efficient.
Our sales person Ashley was so helpful we were able pick out our furniture and with the help of Amy we purchased and out the door same day. Excellent service!
was in a few weeks ago just before closing to help my mother determine when her furniture would be in (its been months past the org. date) when i get no help i ask for the manager and was told he was out back with his boss TJ . when they came up they smelled heavily of marijuana and smiled all while telling me my mother will not get her furniture still . very unprofessional .
Rodneya Nash and Valeria Eikhvald are the best 👌
Rodneya Nash was so helpful and nice and she really take her time and give really good info.One of best Customer service person I deal with in long time .
High end furniture nice. Not much to say about items in the back of store. Friendly staff.
Tiffany Kvutuleski and Genesis Burch are the greatest! I can't compliment them enough. They went way above and beyond the call of duty! Without Genesis' knowledge and designer approach to decorating a room I would been like a deer in the headlights so to speak and Tiffany's first hand knowledge of billing and delivery system operations was top notch! Thank you both so much for such a pleasurable experience. Ashley is so lucky to have you both!
Tiffany A and Sales Carson were great. Help me in all i need and offer a great costumer service.
Rodneya Nash and Carson were create. Offer greate costumer service. Thank you
Had a wonderful experience shopping today at this location. My salesmen, Cameron clearly knew his product. He explained the different sales they had for Memorial Day and all prices and options for the different items were clearly displayed. He ended up helping me pick out a new sectional! I’m super happy with my experience here at Ashley Furniture, definitely will return.
Signs showed a sale. No price tags on furniture. Depending on how you purchased, cash or finance, is how they offered you a deal. Was not a good experience. Felt like I wasn't getting a deal or sale at all. Will not go back.
I would rather pay thousands of dollars to go to carpentry school, spend years of my life building a piece of furniture, and have both my legs amputated, than buy anything from this store again.
Genesis and Rain were absolutely PHENOMENAL! They took the best care of us as we searched for some new furniture for our home! So sweet and the best customer service! 10/10 recommend!
Great experience with our purchase. Joe Deluccia helped us find exactly what we wanted with no hassle. He was quick to provide payment options, service contract information. Once he handed us off to the customer service department Rodneya Nash took over. She made the final process even easier. They both had a wonderful personality that made you feel relaxed and not pressured. I will definitely be back for more furniture in the future. Thank you Joe & Rodneya for a stress free and a wonderful visit. PN
they don’t never answer the phone.
Aurelia was amazing! She took the time to explain all the different options for all of the different couches we were looking at. She also let us shop and talk in private so that we could figure out which route we wanted to take. We are loving our new sectional that only took a few weeks to get.
We made a purchase on July 31, 2021 for our entire house. With Covid being the cause of many hold ups throughout the year, I can say Ashley Furniture has been great experience. Between the time we spent having our house built, Ashley's were very understanding having to hold our furniture in their warehouse. We received several phone calls a month to update us on the status of our merchandise that was coming in. Our sales representative, Eric Reyes was great!! Very kind and patient with me when I was trying to decide for each room of our house. Thanks Eric!! The store honored the discounts online and I received even better customer service then what I would have got ordering online. Thankfully our house will be finished this week and I had the pleasure of speaking with Rodneya about scheduling our delivery. She is a very kind and respectful person when I call. She understands what has to be done and when I say she is on top of things I mean it. There was a form I had to fill out and she got everything I needed to do emailed to me in the same day. Thanks Rodneya!! I looked forward to dealing with people like Rodneya and Eric! I'll definitely be back to purchase more furniture in the future and have family members and friends know about the service.
We had a great, seamless experience with salesperson Genasis Burch. She answered all of our questions, helped measure appropriately and took the time to make sure we were satisfied with our purchase. We never felt pressured or “followed” while doing our browsing which is something we don’t care for when shopping for furniture. The Customer Service Associate Rodneya Nash was very personable and great to work with when it came time for financing and delivery set up. Thanks again for the awesome service!!
Rodneya Nash was very helpful and professional. She got me in and out of there with no issue. The General Manger also made sure I was taken great care of!! 10/10 definitely recommend.
Buyer Beware!... my advice is to check the online price from the corporate Ashley before you buy in store because they are all franchised ownership. My experience was that I saved 25% more online than the store could offer plus 18mo financing unlike the instore 12mo. I requested a refund via phone approximately 5 hrs after I was in store due to online being considerably less. The sales manager Brandon told me on the phone to come back to the store for the refund which is 45 minutes away. I did this the next day. The 3 ladies at the back of the store were the most unpleasant team of associates I have ever met in a customer service environment. They "office manager " refused to refund my sales tax to my card said it was not policy .... long story short a gentleman that assisted the grumpy ladies in the beginning of this was at the front of the store as I was leaving so I asked him why I didn't get my sales tax returned.... he said I should have because it was canceled within 72hrs. He went back and instructed the office manager to do it and she says I'm not doing it cause it's not our policy and if you want him to get it back YOU DO IT and handed him the credit card machine. I got 100% refund now... which is why the 2 star review and not 1. Again just be aware of how much you are paying cause you may find a better deal online and not deal with the office staff unprofessional demeanor.
Miranda was our saleswoman, and she was perfect for us. She was helpful and knowledgeable but not pushy. She has a great personality and is friendly and fun! We stopped in on Saturday evening of President's Day weekend and came back to purchase on Sunday after going to another place where I couldn't stand the saleswoman, and they didn't have enough help in checking customers out. Miranda was honest and upfront with us, which we appreciate. Taylor checked us out, and she was also very sweet! She explained things to us, and we ended up having an excellent experience in purchasing two new sofas. We feel really happy to have found what we needed with the service plan, which is a smart purchase. When I need furniture in the future, I won't even go anywhere else. There's no need.
My husband and I purchased living room furniture and a mattress last Thursday, and we are looking forward to our delivery this week.. We had a great sales experience with Raven and Taylor.. They worked with us and we made a great deal ... Thank you all for the great shopping experience!!
Sales lady very helpful. She could talk a little louder though. Otherwise great. Sorry we have to wait soooooo long for the order to be delivered.
I'm the plow guy I've never been in the store
The sale went smoothly. However, look out if your furniture has any defects. Ashley does not stand by the warranty. I have been trying to get an answer since November and no one, including the store manager will help me. If I wanted junk, I would have went to Big Lots! Go elsewhere to purchase your new furniture!
Horrible experience. Kept getting calls from this store and when I let them know they were calling the wrong number the woman Vanessa was very rude and even said my husband was insecure. At that point my husband told her again this was the wrong number and she laughed and said ok I will call you to set up the delivery!! This was outrageous. Vanessa would not give us the manager so we called the Frederick store who was not a bit surprised by Vanessa's attitude. Customer service in Brandywine is closed today but they will be notified. A simple sorry we will remove your number would have sufficed. By the way we live an hour away from this store.
We truly enjoyed the awesome and friendly service. Our sales man was very helpful and gave us all the information needed to make an excellent decision. The best part of our experience was meeting the amazing qualified customer service representatives Ms. Christianna and Ms. Rain!!!! They gave us added information and a great service! We highly recommend Ashley Furniture Store in Hagerstown Md. The workers truly make the difference! Thanks Guys!!!
Met at the door by Genesis. She was very helpful, gave us space to see what we liked, helped us understand different options, and was friendly and knowledgeable throughout our visit. We purchased a recliner and sectional with e 3-4 month delivery date. I see a number of reviews that indicate significant problems with delivery. I'll update as we move through this process, but the sales team and experience in the store was great.
Great service, explained to Joe I needed a sofa sturdy enough for 4 large dogs and easy to clean, he took the time to explain the pros and cons on the sofa I was interested in, he was extremely patient and helpful. Christiana was wonderful with checkout. All together a very positive experience. Will definitely shop there again.
Miranda was so busy bragging about how she reached her goal before the end of the month SHE typed in my order wrong and because of HER INCOMPETENCE and a wrong delivery they are demanding that I pay for her incompetence!!! They delivered the wrong items and expect me to pay for them to pick them back up. SHE should be held responsible!!!! I would give them less than a 1 if I could. So thank you MIRANDA for your stupidity!!!
Eric Reyes was an absolutely pleasure for our first buying experience! We got a great deal and we’re in and out of the store within 15 minutes. Christianna, the customer service rep was just as great and explained everything to us! Will for sure shop again here.
Great experience shopping at Ashley Homestore— Ashley was very patient and helped me select a sectional that is perfect for my home. Christianna was very helpful in explaining the shipping process to me, including estimated wait times. Great selection, great staff.
Went into the store in Hagerstown and was immediately greeted by a friendly sales rep, Mike, that took me directly to the bedroom furniture that I was interested in. He gave us the bottom line deal and answered all of our questions. Was then taken to speak with Maria whom was friendly and helpful regarding all questions and completion of paperwork! They were truly wonderful and I would definitely go back for any future furniture needs!
Purched over $7000. Worth of furniture in March of 2021. I was told it would be approximately 3 months for delivery. Based in this information I went ahead and purched the furniture. It is now November 2021 and I have only received half of my furniture. They ignored my phone calls and when I do talk to them they just tell one lie after another. PLEASE SAVE YOUR SELF THE GREIF AND SUFFERING GO SOMEWHERE ELSE. Horrible customer service
Went in to look for some wall paintings and Miranda and Christianna were SO helpful in selecting and purchasing the right piece. A big thankyou to both.
I just purchased a sofa recliner at the Hagerstown Ashley Homestore. My salesperson Rodney was fantastic in helping me with my selection and applying discounts to the listed price. I recommend him for great, friendly and rewarding service. Taylor then assisted me with the purchase, scheduling delivery and explaining my warranties with me. I was extremely satisfied with my experience at Ashley!!! Highly recommended for your next purchase!
Janine was great in spite of my unruly munchkins. She's gets my sales and I will be back.
I ordered a bedroom set on Sept 5th. I was told 12 weeks for delivery, worst case scenario 16 weeks. Mid October I decided to call the store to see if there were any updates on delivery times. Taylor advised me they had my mirror, headboard and rails but the rest of my items would be delivered on November 4th. I was ecstatic since that was way earlier than I was quoted. I made arrangements to have my current furniture removed for the delivery. I called the store on November 3rd and spoke to another representative that told me I was lied to, she had no idea where Taylor got that information and my items wouldn’t be delivered until January at the earliest. I called the store today and spoke to Vanessa, I told her that I am upset about the misinformation and delays, I want to cancel. She told me to come to the store and I could cancel while paying a 10% fee. She was rude and unapologetic. I called the corporate line to find out that the Hagerstown location is privately owned and they make their own rules for cancellations. Corporate advised they do not charge cancellations for online orders or any of their enterprise locations. Jasmine, who was very empathetic and helpful, got the general manager of Hagerstown on the line for a three-way call. Tyler showed zero remorse or accountability for his employees and simply stated “you signed a contract” and “we’re still within the 12-16 week timeframe”Now I have to pay $180 to cancel an order that would have been delivered beyond the expect timeframe (January is longer than 16 weeks) and well past the November 4th date I was told on the phone. Moral of the story- do not purchase anything from this location. Order online only if you need anything from an Ashley’s Homestore, the customer service is horrendous at Hagerstown.
My salesman Joe was really great to work with and I worked with Taylor when I checked out and she was very friendly and took very good care of me!!
Overpriced merchandise....nothing more to say
We have always loved Ashley furniture but due to COVID-19 many items are out of stock. This didn’t stop their newest team member Miranda! She searched for a bed that was in stock and then got it to a price we could both agree on. I really appreciated how she was so personable and asked the manager for help when she needed it instead of feeding us a lot of fluff. We live in Frederick and drove up to Hagerstown when our local store was out of everything and couldn’t seem to find us a bed we liked. Thanks Miranda and manager Tyler for working with us until we were satisfied. Customer service is paramount to us and you guys are top notch! W & L Harden
Very nice store. Clean and well organized with lid of merchandise to choose from. The staff were friendly, helpful, and not pushy.
Great Store! Shopping for new living room suit, stopped at the Hagerstown, MD store. Sales associate Joe Deluccia was awesome. He was professional, helpful, knowledgeable and provided just the right amount of interaction.....not hovering over us but readily available to answer any questions we had. A++. Cashier Christianna was was polite, friendly, and handled out transaction quickly and accurately. Great store, Great staff. Thanks !!
Rain and Greg!!! Amazing people. It’s such an amazing and friendly place.
The staff at Ashley Hagerstown is amazing. Our sales associate Eric was friendly, helpful, knowledgeable and gave us a memorable customer experience. The ladies in Customer Service, Marie and Taylor, did the best job ever. There were several issues with the finance company, but they persevered and stayed on the phone with them until the issues were resolved and we could get our furniture. My only regret is that this only allows 5 stars… they should all receive 10++
Ashley was my customer service rep. She greeted me at the door and I never felt like she wasn't just pushing for a sale. She took the time to find out little things about me and what I had in mind when I was looking for my furniture. we walked and talked and sat on a lot of furniture. She was very knowledgeable about the styles and their functionality. I would defiantly buy furniture from her again. Christianna was also just as amazing. She took the time to make sure I understood every aspect of my purchase and the protection plan. She also took the time to talk with me and made me feel like I was more than just a customer. I will recommend this store and these two individual to my family and friends.
I had a great experience, my sales person was Eric who was wonderful, was able to pick out a sectional that I really liked. Helped me out greatly when my order came but sectional was too big to fit. Called to let them know and Taylor and Christianna were able to help and let me know what I should do due to the fact that the movers were trying to give me a hard time about having them take the sectional back as it was to big (also movers created a hole in my roof taking back down the only piece that they struggle to bring in). went back in to pick something else out and Eric once again was such a big help with it I also let him know about the damage that the movers created (hoping to get reimbursed for the damage but haven't heard anything yet) but over all the employees at Ashely's were so helpful and great.
Had a great experience today at the Hagerstown Ashley, with a great deal and even better customer service. Our sales rep, Ashley was very patient and gave us a great suggestion for a dining room set, eventually bought it along with a living room set. The cashier, Christianna, was also very helpful with our transaction. I will definitely go there again just because of Ashley's great customer service and knowledge of the business. Thank you Ashley!
Taylor and Ashley gave us exactly what we were looking for. They made our experience less stressful than other experiences in other stores.
Eric was so helpful from the time I step into the store. He was attentive and very informative about the furniture. I like send special thank to Taylor.
My Family likes a lot the quality of the furniture at Ashley. We bought the entire bedroom sets for our children when they married. Also my daughter bought her first living room furniture years ago when she was single. My son bought his dining furniture not long time ago, and also my son just bought the living furniture for his parents house (I’m his mother). The only thing that we dislike a lot in our last experience was the customer service at Ashley, they were extremely rude and disrespectful when we were for more than 3 times asking the delivery date for the furniture. We think that everybody that works with customers needs to have the ability to handle any type of question related with the furniture, and also to keep the good mood all the time with the customers instead of having a nasty attitude.
If I could give them less than 1 star I would. We purchased a fully motorized sectional and an additional recliner at the end of March. We were told that delivery was mid June with it most likely arriving by mid May, as everything was coming in early. It is now September 1st and the new estimated arrival is mid September. I have been promised many returned phone calls and never receiving any. At this point I think they are just blowing smoke. I have never dealt with such lackadaisical business practices in my life. Somehow every time you call a manager is never onsite. Who does this? When I asked for the managers name all I was given was a first name. How can you do business like this. I have requested that my furniture be delivered to my house within the next week or I am requested a full refund.
I came in needing furniture for my whole house. The entire team at this location was wonderful. Rodney worked with me for quite a while to make sure everything was just the way I wanted it. I'm thankful for their help and I will be returning to them for all of my furniture needs!
We had a great experience picking out our next couch. We are very happy with the service we got from Rodney, who was very respectful and friendly. We were then checked out by Vanessa who was very helpful.
ERIC & TAYLOR both did a great job. Eric finding us exactly what we wanted. And Taylor with setting up the pain free financing. Thanks for everything.
Christianna and Kattie gave me such excellent service today at the Hagerstown, MD location!
Taylor, Vanessa, Christana and Rain, Customer Service Reps at the Hagerstown Ashley HomeStore were awesome. An issue had come up on the purchase my husband and I had made; they were very helpful in explaining how the situation would work out and what we should expect. Very knowledgeable, patient and friendly individuals . Thanks ladies.
Customer service is very good here. Just didn't find what I was looking for
Very friendly, knowledgeable, and fast service. We went in looking for a sectional couch for our family staff was very helpful in making our selection even got out a tape measure make sure our selection would fit into our new home. Aurella, was very through in the write up of our selection, and made sure everything was correct, and complete to make sure the end of the order will be seamless as possible. Thank you very much for the wonderful experience Chambersburg team!!!
Eric Reyes was amazing from the first two steps into the store. He was attentive and very informative about the furniture. He had us in and out within 30 minutes with exactly what we wanted.
Excellent service and affordable prices. Thank you Greg for your help
2nd best experience with the Ashley Furniture store in Hagerstown, MD. My husband and I had a very good experience the first time as well when we bought our couch. Rodney was very helpful and knowledgeable about what we were interested in buying that day. He got us a good deal on a dinner table, and we love it. It is going to work perfect in our new home. Also had a great experience at the desk for check-out with Taylor. She took the time to answer our questions. Everyone was very nice, helpful, and non-judgemental. We plan to come back in the next month for more furniture to add to our new home.
Bought a sofa and love seat everything went perfect Greg did a great job of explaining the options and Christianna was very helpful at making sure the choices were right and explaining the delivery.
Awesome service by Eric, was not pushy and listened to our concerns, Taylor our CS Rep was just as efficient.. Great team work...
Christiana provided awesome service and made my experience quick and stress-free.
Very nice furniture at competitive pricing, customer service is professional and courteous. They are helpful but not pushy and willing to work with you on delivery dates.
I wish I had read others comments prior to spending money with Ashley Homestore. It has been a very frustrating experience especially for my wife who has been trying to remain patient. 16 weeks since we ordered furniture and only part of our order showed up. She has been promised several times that someone would call her back or that an email would be sent but then we hear nothing. We keep getting told that they will pass on the message and then someone will call us back. The "call back" never happens. When we do actually get a hold of someone it is the same line "I am emailing corperate" well I guess corporate does not care because they are not responding either
We came in February and purchased close to 10,000 in furniture to furnish our new home. Eric was a great salesman but I can’t say much about management. We were told it would be delivered in May, May came then told June, in June we were told definitely end of June so we returned the furniture we were renting and at the end of June we were told July then in July August now that it’s August we are told October. They recommended us change our set so we decided to comply and they want an extra 2,000. I’m so disappointed and upset with the lack of professionalism. I have called the past two weeks asking for the general manager and I was promised he would call. Never called, every day I was told he was given the message so I called today two weeks later only to sit on hold for 22 minutes then I came in. There was a response to my post and I emailed just like it asked and no one responded. Also to add to my post - had a table delivered and it wasn’t finished and scratched my brand new floor up - sent pictures etc. they took the table made a claim and charged me 300.00 to pick up the table that ASHLEY didn’t finish correctly.
My husband and I purchased a living room set for a great price. Christina in customer service was pleasant and efficient during our sales transaction.
Thank you Ashley for helping us with our latest purchase. We'll see you for our next purchase in January!!!
We stopped in on Friday July 23rd to just look around at some sectionals. We were immediately greeted by Auerlia Burlson. She was super friendly and helped point us in the direction we needed to go. We found a sectional that we really liked but wanted to go look at Value City Furniture as well. She have us her card and we told her we would be in touch. Needless to say we came back because VCF quality is not there. She made the process so easy and we ended up purchasing the sectional. Not only did she provide excellent customer service but she went above and beyond. The manager at this store was also super nice and very knowledgeable. The CSR Taylor was amazing as well. We would highly recommend!!
We will be back Ashley the sales rep at Ashley Home store was wonderful.
Our sales person Eric Reyes was amazing from beginning to end. He was very professional and knowledgeable. Would definitely shop with Eric again
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Brandon made our purchasing experience enjoyable and did not make us feel like we were being rushed into a sale like some of the other places we visited. Great store and great customer service.
The ashley in Hagerstown does not have good customer service skills and they do not care about the customer shopping there
As I write this review I have been waiting 17 weeks now for an ottoman for my living room and in the delivery of some other furniture, there was a splice in the arm of the love seat. All this goes into this review. Before I share this I do have one positive. That positive being Ashley, who helped us purchase the furniture. She was very friendly and helped us with the needs we had. We purchased a new dining set as well as a complete living room set. Kudos to Ashley. I have attempted to call Ashley furniture in several occasions and I am surprised how a store of its capacity can repeatedly not have someone pick up the phone during store hours. We have even stopped into the store to inquire and several times have been told that the ottoman should be in at the end of the week. When we have stopped in one occasion we shared about the splice and the manager was very pompous, almost making it seem that I would have to take the furniture as is bc I should have inspected all of the furniture before I signed. Really? That to me is very poor customer service. Am I the only one who doesn’t fully inspect furniture when it’s delivered? And how many ends of the week week after week can you be told until that becomes totally unbelievable? So the splice is on the arm of the love seat…..here’s how it works to attempt to get a repair…. You have to have your local store get the information to the corporate headquarters and as the consumer you wait until they decide to call you. That may happen in 4-5 days or even more than a week. In our case we were told the material would be sent to us and once it arrived we were to call and an appointment would be scheduled for someone to come and install the fabric to repair this splice. Well the wrong side was sent so being that it wouldn’t fit we called to say this. And that’s when a situation became totally irritating. We now have no one that will call us back when we call corporate and the times we were called we seem to be running around the merry go round with what needs to be done. Or we are made false promises that are not acted upon. I need more furniture as we are slowly renovating our home and I will never buy another piece of furniture from this store. If all of this is fine with you then by all means this is your place to shop.
Me & my husband to be found 3 rooms of beautifully designed furniture for our newly built townhouse, to be ready in August!! Our salesman(Joe) was really great,got us a good price.
Thanks to Taylor and Rain, we just purchased us some furniture it was well needed. If it wasn’t for these lovely girls holding up those signs that caught my eye I would have never even went to Ashley furniture I was headed somewhere else thanks again Rain and Taylor.
very polite and helpful
Joe was awesome today! Very friendly & helpful. What I thought would be long process he had me in and out on no time! Thank you Joe!
Rodney and Rain did a wonderful job taking care of us today! They worked in our best interest and we got exactly what we were looking for. Definitely a good experience and will be shopping here again for our furniture needs.
Originally had 4 stars. Changing to 2 stars. You can see my original review below. The couch I got was given an 8-12 week lead time. Since I bought it in late May, it has now been 20 weeks since I bought the couch, and I still don’t have it and the store has been pushing out the estimated date every time I call. I paid for this couch almost 5 months ago and still don’t have it!! The store also hasn’t called me at all or sent anything to provide updates recognizing that it’s late. Every communication has been from me having to call them to try and get an update, and even then it hasn’t been helpful. They also haven’t offered anything for my lost time, which would be fair considering I am pretty much giving a loan to the store without interest… I payed 2,000 to them in May, and I still don’t have what I paid for. So that’s money out of my pocket for that long without anything in return so far. Original: Rain and Jeremy were super helpful today in helping me buy a new couch! Only wish the couch I loved was in stock as now I am waiting 2-3 months to get it.
Ordered an ottoman on 12/27/20 and it’s still not in. I just keep getting a run around. They say they will call me back and never do. Poor customer service. I have bought other furniture there, but this is my last time dealing with them. They won’t even let me cancel the order over the phone, you have to go into the store. Terrible
Rain scheihing excellent customer service
great place if waiting over 6 months for furniture and 0 customer service, 0 followup and 0 problem solving skills is your thing. Purchased a complete living room set in Nov 2020, was understood that delivery would be delayed because of Covid 8 -12 weeks. I call on wk 12 was told all but the tables are in and they were going to call me when it all arrived in a couple weeks. we agreed to have what was in delivered and take care of the rest two weeks later. 2 wks come and go and i have to reach out again, im told at that time its going to be another month or so before they are in. they never once call and give updates, i was actually told on the phone by the GM that it was ok for me to call as much as i want SMH. kind of missing the point on the whole customer service thing. BTW, if you call enough they will eventually not answer the phone, be prepared to hide your number to have someone pick up. But dont settle for leaving a message, they will not return your call . In the beginning of this month i was told that the furniture will be delivered on 5/13. I then get a call saying my furniture is in the store and i can come pick it up (that was not the arraignment, they lied and said they did not have it noted that it was to be delivered to my home even though we spoke just 2 weeks earlier that it will be delivered , corporate did state that it did state that the furniture was to be delivered to my home) SO, it was suppose to be taken back to the warehouse last week and be delivered this week, I CALL (again) to make sure it was all taken care of and was informed that it was not picked up and it would be picked up this week to go through that whole warehouse,checkin, set up delivery process. after calls to the esculation department latest is it is suppose to be here this saturday. Even if it does show up that day, it is still a 6 month process to get a product that was paid in full in November. This store is a nightmare!! wonder if i qualify for the memorial day savings on the furniture i purchased during thanksgiving SMH
Do not recommend we purchased a couch set and waited over 7 months and still got the same answer that we got 4 months in so we just decided to just cancel and get a refund if you want to wait over a year for ur stuff this is your place. some one should have at least pushed to get our stuff in sooner since it’s been so long but no one seemed to care they could have at least offered some kind of discount off our order or something they didn’t try to make anything right won’t be giving our business to them
Rain, Brandon, and Aaron were amazing! We walked in just looking around an walked out with a gorgeous couch! We will definitely be back!
Rodney met me at the door with a warm greeting and very pleasant attitude. I told him what I was looking and he went straight to the pieces that I feel in love with. As we walked through the store I felt as if I was shopping with a friend. Once I found everything that I needed he took me to Taylor who sealed the deal. She was very friendly as well as very thorough in making sure everything that was on my receipt was exactly what I wanted. That made my experience pleasant and easy.
I was greeted by associate Josh I explained what type of furniture I was interested in he knew exactly what I wanted with great pleasure doing so ,Josh was very friendly didn’t rush and gave me other options as well. At the finally sale associated Taylor went over my sale of bill as well to showing me what’s in the system following by a picture . Taylor was friendly and took great pleasure doing so
My fiancee and I called before coming in because we were looking for a specific size and type of bed that we wanted to take home the same day. Greg helped us over the phone in verifying that he had a couple different options for us. When we got into the store he showed us our options that we could take home that day. He gave us time to talk privately about it, and was even able to lower the price a little bit. The buying process with Taylor was very quick and easy and she was so friendly and made sure to talk with us while we waited for everything to process. The only bad experience we had there didn't involve Greg or Taylor but involved another random salesman or manager. We don't know his name, but he was white had black short hair and was pretty tall. This gentleman talked down to another lady sitting at the desk, she was an African American woman. It was disgusting to see someone be so nasty over something he did wrong, especially if he's a part of management and ESPECIALLY to act so disgusting in front of customers. Greg and Taylor are the only reason we would consider going back, but that gentleman definitely needs to be put in his place. This purchase was made on 02/27/2021
As soon as I walked in I was greeted by Rodney. We discussed what I was looking for and he took me around the store showing me all of my options. He gave me time to go back around and look at everything on my own and "test sit" some of my options. Talked to Rodney again and explained that I found several pieces I was interested in and that I would be back as soon as I decided on which piece would best suit my needs. Went back in a week later and he remembered who I was. I showed him the pieces I decided on and he was very professional and polite (and fun to work with). The work order was written up and he took me to the customer service department. Taylor greeted us very professionally and was very knowledgeable about our check out procedure. She was a pleasure to work with and answered all the questions I had. My overall experience was wonderful and I would definitely return for other business and will definitely recommend them to anyone!
Greg and Brandon helped my mom and I find the perfect furniture for our new home. Rain was also very friendly at the service rep desk. They made the process fast and easy. We will definitely be coming back for our future furniture needs!
My fiance and I had great services with Greg, Rodney, and Taylor. They helped us with all our needs for a new baby to find us the right couch. I highly recommend go to this store.
Visited the Hagerstown location and the service was excellent. Rodney is a great salesman who personalizes the experience and listens to your item needs and expectations. He went the extra mile and found the color, style and price range I was looking for. Taylor is a very professional customer service representative who explains the closing and delivery process in great detail. She was sincere in insisting I call with any questions. Keep up the great work team!
My husband and I had an amazing experience on 24Feb21 at Ashley Furniture in Hagerstown. MD. The customer service from sales associates, Rodney and customer service representative, Vanessa were beyond exceptional. The customer service level provided by both Rodney and Vanessa were exactly how customer service should be modeled. These two were the reason we continue to provide business to Ashley Furniture. Special thank you to Rodney for running around the floor and ensuring we are taken care of with our wants/needs. You made buying furniture for our new home quick and painless. You were very personalable and not looking at us as just a quick sale. You never rushed our questions and followed us through to the end. We will ensure we continue to buy through you individually. Special thank you to Vanessa for being thorough, detailed, knowledgeable, and gave us smiles to the end. Our son will be so happy to have furniture in 3 days, thanks to you for making it happen. If anyone is looking for exceptional customer service request Rodney and Vanessa. You will not be disappointed. We hope to bring back the business soon for more rooms to be redone. @Management- Please be sure to acknowledge the hard work of those employees that go above and beyond like Rodney and Vanessa. They deserve any bonus and any other acknowledgement.
I really appreciate all the help Brandon and Amanda gave me through the process of selecting my furniture.
Rodney the sales associate did great. Rain-customer service Rep did a great job also. We found what we wanted and our transaction was done in a timely manner.
Janine and Vanessa were great!
Very nice staff , Greg is amazing such a nice salesman ! We was impressed the deals was better than bobs had to offer. We ended up purchasing a living room set . Very happy
Terrible customer service. Vanessa and Erin have continuously been rude to us while we are trying to get our furniture. They delivered our couch with no legs! When we called they said they could get us free shipping on our chair that we were still waiting for instead of picking it up. Waited weeks to hear back about the legs and chair. Each time calling there was some excuse as to why something wasn’t right. We got fed up and called about our chair again. After Vanessa telling us she would get free shipping on the chair she claimed she had no idea what we were talking about when we called to schedule the delivery. After months of waiting, we still don’t have all of our furniture! Vanessa is also very rude whether it’s in person or on the phone.
TIPS FROM UNHAPPY FURNITURE OWNERS Update on broken furniture from Ashley Home Store (Hagerstown Md) Hindsight RUN AWAY AS FAST AS YOU CAN! Now if you are lucky to get furniture that has no problems, none of this matters. But if you miss seeing something broken and signoff, you own it through A LONG DRAWN OUT WARRANTY PROCEDURE... IF the delivery person says sign it anyway and the store will make it right...DO NOT SIGN. REJECT THE FURNITURE! BUT WE MISSED seeing the chair had a broken frame that the recliner mechanism attaches to. WHO NORMALLY TIPS FURNITURE OVER & INSPECTS THE FRAME? We saw the chairback didnt seem right, but let delivery guy talk us into accepting it. Should have noted the problem myself at least. Should have had the delivery guys flip the furniture over...INSPECT THE FRAME! Don't worry about inconvenience to delivery guys to check it All out. Take an hour if needed! BUT DO NOT SIGN UNTIL WITHOUT A DOUBT. We DID everything else right...recliner the recliners, check fabric/stitching, check for padding in backs/arms etc. SO..WE ARE $CREWED at this point! Don't deal with Ashley Home Store. Had we known what we know now, we would not have bought there. Honestly, anywhere likely had been the same way. IF you don't reject furniture on delivery and you find out it is broken (frame, etc.)....you are at the mercy of their warranty. Store does not care once 72 hour window is up. They have their money!...our money thru 3rd party credit. Only recourse is to dispute the charge if on credit card...but the store will legally refer to the signed receipt invoice. So you're really STUCK with a broken furniture under WARRANTY. AND THEY KNOW IT. WARRANTY process. File a claim. Store won't help you. They will act nice, but they really don't care. They will be quick to tell you contact CORPORATE office. They will remind you the store does not deal in SERVICE ISSUES. Back tomthe 72 hour window...maybe why they wouldn't return my phone calls...they knew! CORPORATE will remind you of what I said above...it's a SERVICE ISSUE after 3rd day. Corporate office will notify the 3rd party business for repairs. THIS CAN TAKE WEEKS...UP TO COUPLE MONTHS! In our case of the broken recliner chair frame... and who knows if the recliner mechanism is broken (not holding weight when semi-reclined). 6 WEEKS WAIT TIME for a service Technician to physically come to the house to verify what is wrong with the chair. 2 1/2 months from delivery date (Jan 16th)! And still can't be used. Technician will decide if the chair can be repaired to NEW CONDITION...or if it needs to be replaced. Takes almost THREE (3) MONTHS to officially determine! ABSOLUTE NIGHTMARE! AND DOES THE STORE CARE...not really! Quick to remind you its not their problem. RIDICULOUS! And the most annoying part is the store manager does not care. No reply to my email even as little as to say sorry. And dare try to let a district msnager know! The store managers doing all they can to hide your problem. Will anyone reply to emails sent? No! The honest truth is these managers know this process and if they were to be honest, 99% of customers would flee...run as fast as they can. Contacted BBB.
My experience has been exceptional from purchase to delivery. I bought a dining set, area rug, and sectional sofa . Greg was very knowledgeable and answered all my questions. I felt very comfortable with my purchase. Vanessa is so personable and a delight to talk to. She arranged my delivery and gave me updates on my order. Aaron is the store manager who also checked in with me to make sure I was satisfied with my purchase. He was so kind and polite and always willing to take care of me. Edwin and Marvin delivered my furniture. They made sure to place everything exactly where I wanted it. They were very careful not to make a mess in my house because it was muddy outside from the recent snow. I will definitely be returning to Ashley for my furniture and decorating needs. These people have gone above and beyond.
Ashley was great to work with, she found the perfect love seat and recliner for me and Taylor made check out a breeze
What a amazing experience! I spent the whole day with this team working on refurnishing our new dream home. I give them a 10 out of 10 in customers service! They were helpful patient, and respected every need I had to make our new house a home. Not to mention they have great personalities! If your trying to find the best of the best check out the hagerstown Ashley’s home store ask for Greg, Vanessa, or Jackie! You will not be disappointed
I ordered a living room suite in November, was delivered in January and a week later I had them pick it all up due to 2 out of the 3 pieces were broken. Ten minutes after the furniture was delivered it was broken and I called the store. I did end up getting a refund for the furniture, however, I am still out $264. Which I am okay with at this point but I would not recommend this furniture and will not purchase any Ashley Furniture.
Worst customer service I’ve ever experienced!!!!!! My parents and I went into the store today to check on the order status of a dining room table because it had been past the 12 weeks we were quoted to wait. Taylor a customer service representative who “helped” us told us it wouldn’t be coming in for another 8 weeks..... which considering covid and shipping delays was understandable but this was never communicated to us and when questioning why my parents never received so much as one phone call she proceeds to say in the “notes” in her database it said representatives had tried calling both my parents but there was no answer and they were unable to leave a voicemail. This was a complete lie. Neither of my parents had received a missed call nor voicemail from the store. Taylor then accuses my dads voicemail box of being full? She then proceeds to use the store phone to call my dads number on file and what do you know, my dads phone starts ringing and it was perfectly fine to leave a voicemail. It’s obvious the representatives never called and simply made up the fact that they did. The worst part is instead of owning up to it and just apologizing, Taylor tried blaming it on my dad and was extremely disrespectful and passive aggressive. I’m sure this one experience isn’t reflective of the entire store, however I do not recommend Ashley’s Furniture solely based on the lack and care of customer service!!
From the moment Sales Associate Janine greeted my wife and I, we felt no pressure of a sale. She seemed to have just the right amount of interaction to allow us to look around. Once we found the item that we wanted, she was able to help us make the right decision and led us to the Customer Service Representative Amanda, who was equally pleasant to work with. Overall, we had a great experience with Ashley Homestore in Hagerstown. Thanks
Went in to buy some new bedroom furniture. I almost walked out of the store when I saw that one nightstand was over $1,000 but we kept looking around. We found a set we really liked and Ashley D. was extremely helpful. The rest of the staff was very helpful as well, and Ashley did not pester us or force us into anything, like we experienced at Regency. Checkout was fast and easy and we are excited to get our new set. The sale prices definitely influenced our purchase.
Walked around looked at and sat on lots of furniture. We were in the store 45 minutes and not a single person talked to us or even greeted us. Sorry but we will never be back in this store. By the way we purchased a chair and 2 sofa's elsewhere.
Eric was extremely helpful, even to the point of moving an accent chair so we could pair it with a living room set we were looking at. He measured each set we looked at to ensure fitting into our living room space. We did find a great fit, and appreciated the help. Then Vanessa was extremely efficient and thorough in completing our sales paperwork. Great teamwork.
Well, first off, We had lots of questions. And our Sales Associate Joe answered every one of them. He was very patient and understanding during our entire shopping experience. We looked at a lot of Furniture . We were selecting furniture for 3 bedrooms and a living room. He was very knowledgeable to the brands and quality. We just ordered everything and have to wait for delivery. We are so excited and can't wait for the delivery. Thank you so much Joe, you are a wonderful asset to the Ashley team. I would also like to Thank CS REP Taylor. We were making a very large purchase and called our bank to make sure we would be approved as it exceeded our allowable daily balance. I was on that call for about 35 mins. She too was very patient and understanding.
The furniture is beautiful, and really good quality. What I really like is there's no high pressure sales pitch. Joe D. was great, he listened to us and didn't try to "oversell".....
My fiancé and I went here to look for a sectional for our living room. Our sales associate Brandon approached us and was knowledgeable and polite. He gave us time to look around and was not pushy in the least bit. We found the perfect sectional! Our customer service rep Taylor was quick and efficient when completing the ordering and payment processes. We will definitely be back when we need to purchase more furniture.
A big Thank you to Brandon and Taylor for their help in buying our new mattress today. They were both very helpful and made the process easy. Would recommend Ashley Furniture to anyone that is looking to purchase furniture or bedding.
We had an amazing experience today at Ashley! Our sales associate Janine was very patient & extremely knowledgeable. She went above and beyond to help us make the right choice for our new furniture purchase! Taylor was also very efficient and helped us make the best decision at checkout! We are super excited to get our new furniture! There’s nothing like leaving somewhere and feeling good about your purchase! The sales manager was also very helpful & personable! We felt like we worked with a team of people who wanted to help us! So powerful in these trying times! They were also super safe & made sure we were comfortable & social distanced at all times!
Great service made sure we were well takin care of the manager Arron i belive was great an checkout went smooth will look forward comming back in the future to the hagerstown location
I made another trip into Ashley Furniture Hagerstown and had great customer service from both the Sales Associate (Joe) and the Office Manager (Vanessa). They both took time and made me feel like I was getting the best product and furniture shopping experience for a great price!
Janine was an amazing salesperson, she was very knowledgeable, helpful and professional but never pushy. Vanessa in the office was super friendly and helpful.
Originally I ordered my furniture from the Regency in Frederick. Aaron Baker was the manager there at the time. He is now at this Ashley. It was a very trying time because it was taking forever to get the original furniture, and so I went up to choose furniture that was not a special order. He walked through the store with me to see what my options were. And because the coffee table wasn't going to be in at the same time, Aaron brought my table on his day off, and put it together! 100% satisfied!
Furniture is ok. Could be better. And way to expensive too.
Great experience! We are extremely pleased with our purchase and the service. Brandon and Amanda were helpful and polite. Thanks so much!
I was highly upset with customer service. No one greeted me throughout the entire visit. 3 or 4 sales representatives stood around in a circle and nobody ask if I needed assistance. I walked back around just to see anyone would ask, yet as I was leaving I turned the corner and one was just laying down on a piece of furniture like they're not on the clock. Didn't enjoy my experience for a first time coming.
My experience has been below one star. I understand delays with covid, but I purchased a dining room set had it delivered ine of my chairs had a problem with the fabric on the back so they sent another chair. This chair looked great until I went to sit in it the leg was broken! The stores shut down due to covid like 2 weeks later so I had to wait ( which was no problem) I went in early may spoke to the district manager who told me there would he a delay. Ok, again not a problem but here I am end of November still no replacement !! Not even a phone call from them. I just called spoke to the store manager and all I get is I dont know I can't answer that.. like seriously! She then told me end of December now. Why couldn't someone atleast reach out to me in the 7 months I've been calling and not getting any answers! Will never deal with them again!
Last weekend my husband and I had a fantastic experience picking out and purchasing new living room furniture. In the early months of the pandemic, our one love seat broke and while we looked around a bit in the summer we just didn't see anything we liked. We even visited the Ashley show room, but just weren't ready to pull the trigger I suppose or perhaps it was because we didn't have the right person helping us. Last weekend, Ashley was the one to assist us and could not have done better. She listened to what we wanted and needed and took us around to see a few different sets all of which had elements of things we wanted. She lead us to a set right by the front door that seriously checked all the boxes, one that wasn't showed to us on our previous visit, and we fell in love. We felt confident and decided to purchase it, at a fantastic price, so good that we got the accent chair as well. Checking out was easy and Amanda was so friendly. She was clear and explained everything and what to expect, especially with the delays in delivery due to COVID. From start to finish this experience was great and we will certainly be back when we need more furniture. If you go, ask for Ashley. She will be honest with you, doesn't push you towards something you don't want and was sales person of the month. After working with her it is so easy to see why!
Sales associate Brandon was very helpful and polite throughout the sales process. Vanessa was very helpful during the checkout process and took her time to explain everything. Will return here for furniture needs in the future 👍🏼
Special thanks to Brandon in sales understood exactly what we were looking for led us in the right direction And to vanessa who was in the end made it happen very happy with the service
I just received my bedroom furniture and it looks awful in my room. I hate it. To return it, I lose 30% and $169 for team to come get it. Ashley is NOT the place that guarantees that you will like it in your home. And they should with as much as a person spends. My house is full of Ashley furniture but no more- never again will I buy from them
In store service was great. None of the things I bought came in the time frame they had told me it would. Calling and asking they just tell you it will be in soon to get you off the phone. Called multiple times, they said they were looking at options and would call back but never do. Would not recommend unless looking to wonder where your items are and not have any helpful customer service.
Eric Reyes is the guy to see, he is great from the beginning to the end of your purchase. Personable and very knowledgeable. Thank you Eric!
Eric was our salesman and Naomi placed our order. Everyone was extremely friendly, professional, and Eric got us the best deal possible. This is why we love shopping at Ashley in Hagerstown. (Definitely prefer Hagerstown store over Winch.)
I am a returning customer to this store, I was greeted by a sales rep named Ashley, who was engaging and very helpful, the pieces of furniture I wanted was actually on the selling floor, she took the time to walk me through everything, I was very impressed and she left me with no unanswered questions.. Next I was brought over to Vanessa, who took care of all the financing and again answered every question I had and assured me she would keep me informed weekly on the status of my furniture deliver. These ladies are amazing..
Janine and Vanessa were quick and exceptional with service, appreciated the help.
Thw customer service was upscale durin this covid-19 they still worked hard and had great concern for their visitors
Furniture very bland and boring but salesperson was very nice
I would give ZERO stars if I could. I never leave reviews but my experience with this store was so terrible I feel the need to let anyone and everyone know! First, we tell them which mattress we want while the kids & I are checking out all the cool features of how the bed reclines etc. so that would likely mean that’s what we want? Yeah? Ok so, we order that bed. We’re told to wait 7-10 business days before we get the mattress. After a month and a half we finally get our mattress, but there’s no remote with it for all the features like the one at the store.. ya know, the one we said we wanted 😑 so we call the store and they say it’s another $600 to get that adjustable frame???? What so we can wait another month or so to get what we originally wanted and assumed we were getting??? Very poor communication skills and even worse customer service. Never returning to Ashley’s again.
They said we would have furniture in 4 to 6 weeks it's been 3 months they were rude and I feel like they stole my 3,000 dollars. They won't even issue a refund horrible service never going to them again
I recently moved from Silver Spring, MD to Hagerstown MD. So, I decided to get a new dinning room set that sweet my new dinning room area. I'm a fan of Ashley furniture. Due to their quality and their solid built. My current dinning room, bedroom and living room sets are from Ashley. So, I decided to visit our local Ashley store on August 9th, 2020. I must say that I regret my visit. As I walked in with my partner we were "greeted" with a simple Hi, then the associate walked away. So, we proceeded to browse around the floor by ourselves. When we arrived the back counter a young lady looked at us up and down like we were something out of this world and didn't even speak to us. I saw a couple of people walk-in and next thing I see, an associate where helping them with their purchase. Why weren't we treated the same way? Just because we were latinos? Everyone at the store seems to be Caucasian which is nothing wrong with that. But if you have any difference with people from other backgrounds you should keep that aside from your work. Since you're at work to make business not to push your hate amount your customers. As we keep on walking to the back I found the dinning room that I was looking for. The North Shore dinning set with 8 chairs. I truly wanted that set since I have a few more pieces (bar and stools) of the same collection. As I was checking the dinning set for prices etc. No one, absolutely no one would of approach us or offer us any type of help. So, we decided to leave and take our business elsewhere. I didn't find the North Shore dinning set i wanted at first. But, I found a nice dinning room set that goes with the rest of my furniture and more importantly I was treated with respect and dignity. That's all it takes to make a customer experience go from 0 to a 100. Ashley could of have bank my $2,651.52 but your local employees don't know how to do business and even worse they don't know how to hide and fake their resentment against people who doesn't look or sound like them.
Monique was great. She stayed over to help us find exactly what we were looking for.
Ashley D. Sales Associate was wonderful to work with!
Just wanted to reach out and thank my sales rep Greg and the customer service rep Vanessa. Both were extremely helpful to me when it came to purchasing pretty much all new furniture. Not only did they make the purchasing process easy, but Greg and the district manager were able to give me a little extra percentage off of the top on an already great deal. I know when it comes time to purchase more furniture and tables, I will definitely ask to work with him again seeing as he is open, honest, and extremely professional.
So I purchased a fielding set for around 4000 dollars upon receiving set the pillows formed weird ripples in them and the sofa creaks loudly with every movement from delivery. Received on a Friday night and even though it is stated on website return policy 30 days this store does not follow it at all and claim to have no association with the website or the Ashley corporation but is a private store (even though logo is identical). They also stated items had to be returned within 72 hours and being this store is closed on Sunday when we tried to call and return we could not. Contacted them on Monday said that we were outside 3 day i guess the few hours on Friday count for 24 hours. Then they said service was the only option so upon calling service (even after purchasing their protection plan $250) they said that they do not service sound related issues. So now after I argued with ever person up to the regional manager they told me that they would do nothing to resolve this issue and had no intention of trying to rectify this situation. So now I am left with a 4000 dollar ripply creaky couch set that “will not” be repaired even though it was received this way. Please do not shop at this store or any of their stores you will absolutely regret it and they do not care. If you must shop at Ashley order online only you have the ability to return under their return policy (same products). I will be contacting better business bureau i pray people will see this post and save themselves the absolute nightmare that is Hagerstown Ashley furniture store.
Great first time buying a sectional for our living room. Greg was very helpful in answering all of our questions regarding delivery and protection plan, and Vanessa was very helpful in telling us the process for delivery and setting up a day to get our furniture. Very professional and great experience.
Scott and Casey were very helpful, knowledgeable and courteous. Great shopping experience!
Had a wonderful experience shopping for living room furniture. Our sales associate Jack was very patient and informative. He actually walked the entire store with us at least 3 times. Amanda our customer service rep was also helpful by making the check out process quick and easy. The experience was so good that we sent our son back the next day to shop with Jack. Between the two of us we purchased 2 living room sets and one bedroom set.
Brandon helped us pick out the couch we wanted and we are very happy.
The last couple things I ordered have been destroyed and the customer service is horrible I call the 1-866# cant get ahold of anyone and send emails and never get answers back.
Stop stalking me. I just want to look!!
Very helpful and willing to work on pricing with us!
My family and I where in need of a new couch we enjoyed our experience in your Hagerstown MD location. The store was clean and the staff was nice. Brandon was our sales associate and he did an excellent job. Brandon was informative and polite. He inquired as to what we where looking for, he explained how the store was laid out and all the sales and financing offers, then he allowed my family and I time to shop peacefully while he remained available at a distance for questions until we needed him. We appreciate the service without pushy salesmanship. There was also a nice personal touch when he offered my 18 month old daughter a balloon as she roamed around like she own the place. We left happy and the new owners of a nice new couch plus a 3pc coffee and end table set all covered with a great 5 year warranty. Thanks Brandon keep up the good work.
Brandon was very knowledgeable in helping us to purchase our furniture and Vanessa got our paperwork done quickly.
Greg was fantastic!
Top notch service. Jack made sure we found everything we needed for our family and within our budget. Him and Casey both worked to get us the best deal possible. We couldn't be happier with our experience there. We will be repeat customers in the future for sure.
Salesman, Greg, had good communication and was able to get me matched pricing. Vanessa, in Customer Service, was quick and efficient when I went in to pay for everything. Thanks!!
Fantastic experience purchasing a sectional couch along with dresser/end tables for the bedroom. Scott showed us all the different options with the sectional and helped us find exactly what we were looking for. Then he got us a great deal on only the parts we needed and helped us find the perfect bedroom set as well. I will definitely make sure I deal with Scott on any other trips there. Casey took over on the payment side of things, and even drew us a picture to confirm that what we were paying for was what we needed on the sectional couch, then she set us up with a quick delivery time. Fantastic service, highly recommended.
Place is a scam posting prices way too high then saying its on sale for 50% off
I walked in to such an amazing selection of furniture, i was pleased. The salesman Scott was very kind and knowledgeable. I found the perfect sofa for my new condo. It was easy through out the whole process, thanks to Amanda as well. I will be returning to make further purchase here!
We bought our first couch about 2 weeks ago from here. We worked with Darnell and recommend working with him! He was patient and allowed us to browse and when we finished a lap he asked us if we had questions or had one we liked. We enjoyed being able to roam without being watched or followed. He was extremely helpful and personal! Casey was also super helpful getting us squared away with all the delivery and financing information. Both were amazing and super friendly!
Great sales rep Monique and great customer service rep Casey. Both very knowledgeable and helpful...Got a great deal on a living room suit...We are very pleased with the store, help and furniture....Thanks so much...Missy and Base Kuhn
Scott & Monique were very helpful on helping us pick out our new dining set! Great selection of furniture!
After looking tirelessly for a bed, we stopped in Ashley in Hagerstown. We were greeted by Greg, we told him we were looking for a bed. He graciously let us look without hovering. He did walk over to explain the pricing and current percentages off. Greg requested us to feel at home, he will be around if we need him. After looking throughout the store, we not only decided on a bed, but the whole bedroom suite. He wrote up the sale and pointed out our discount. Casey was closing out our purchase and was so kind to assure us she will do weekly calls for updates for our delivery. She scanned for the warehouse she could retrieve the furniture quickest. We have never been treated so well or felt so welcome buying furniture. Will definitely be back! See you soon Greg and Casey!
I had a really good experience visiting Ashley, I had already looked online so I knew exactly what I wanted and the online price did not differ much from the in store price, Jack was my constant and he found everything in the store for me. Amanda helped me at the check out said she will give a call about delivery in 2-6 weeks and less than 2 weeks later my furniture is in stock and well6be delivered next week!!. Thank you!
Can't express enough how awesome Brandon and Amanda were!! My girlfriend and I were in and out with the exact couch and chaise we wanted with a terrific deal to boot! Brandon was extremely knowledgeable and friendly, we felt right at home! Amanda was equally great, the process to check out was pain free and speedy! Will definitely be back and would highly recommend these two to anyone!
Greg and Casey where a lot of help.
My wife and I had a great shopping experience at the Ashley HomeStore in Hagerstown this past Presidents Day Weekend. Huge shout out to Darnell who not only was great to work with, but also got us a great deal on top of the sale (50% off plus an additional 10% off) and financed at 0% interest over the next six years. He even got the district manager involved to get the best deal for us he could. Great experience at checkout too, Paige got is all squared away quickly and without any hassle.
Darnell and Casey made our experience at Ashley’s enjoyable and stress free. They were extremely helpful and we got exactly what we wanted!
Got the chance to work with Darnell again for the 2nd time in less than a year! He is amazing. This time we had our 1.5yr old with us, and he was very patient and even brought him a balloon to play with while we processed the payment. Would definitely recommend Ashley & to work with the salesmen Darnell! Lastly Casey was able to wrap us up quickly to get us out the door with our toddler who was over it. Appreciate the help!
Dealing with Ashley Furniture has been the WORST experience ever! We purchased new furniture for our daughter in November 2019. Ashley Furniture has owed us TWO refunds for THREE months. I have called numerous times (10 +). EVERY time they say they will email their corporate office and get back to me. I have NEVER gotten a return phone call. They totally ignore that fact that I call or that they owe us over $500.00.
We recently were in to look at living room furniture. We ended working with Scott and it was wonderful. He gave us space and attention while helping us find what we ended up taking home later that day. He was the salesperson everyone should look for to work with.
Greg and Paige was amazing!!! They did an excellent job with Greg showing us the couch’s and helping us figure out which one was right for us. Paige did a marvelous job helping us pay and giving us a time that the couch’s will be in. I highly recommend using these two nice people.
Casey and Jack were great to work with!!!
Smooth and quick service
Greg was so helpful with everything. Paige was also very sweet and made checking out a delight!!!
Great experience with Brandon and Page!
Greg and Page were amazing! Great job superstars!
Brandon and Page were great!!!
Scott is a great salesman. Helpful but not pushy. Casey was great at helping me set up a line of credit. Got exactly what I wanted. Great sales team.
Greg and Ashley were fantastic in helping me and my wife find 2 new love seats for the house. I would highly recommend both of them at your next visit to Ashley HomeStore in Hagerstown.
My husband and I went to Ashley's tonight, not expecting to buy anything. Greg greeted us, and asked us if we needed help. We declined at that time, but he came back after we we had decided to look into buying some furniture. Great timing on his part. Greg ran the numbers, and came back quickly to give us the information, and allow us to talk it over without any pressure. We decided not to get the entire set, and he wasn't pressuring us to buy. He reran the numbers a second time, and then we agreed. He brought us to Page, who graciously called synchrony for a credit increase. Page was very friendly, and made this process much easier and comfortable. She was very conversational, and I appreciate that. I thank both of them so much for helping us fill our new house with great, comfy furniture. I highly recommend both of them, and Ashley's!
Such amazing service and a big thanks to Greg and Kayla for such a great experience!!!
Furniture shopping can still be fun. Our salesman was Scott Sword. Pleasant and knowledgeable. He was very helpful. The store layout was cool. Biggest selection of the 3 furniture stores we visited. Scott got us a great deal. They offered a nice warranty that covers the living room set for 5 years and the delivery fee want bad either.
We recently moved to the Hagerstown area and were in need of a bedroom set. Greg and Page made it so easy to get what we needed. Their knowledge of the products and financing helped us to get the set we needed at a Great price. We will be returning for future purchases.
Greg and Casey made our experience at Ashley Furniture wonderful. From the search all the way through the final purchase.
Amanda was great very helpful and because of this I will be back to make future purchases
We buy a good bit of our furniture from Ashley HomeStore and have been pleased with the quality. During our most recent visit, Jack was patient and helpful when showing us various options for bedroom sets. Amanda was also helpful when checking out.
We trolled through the Ashley Furniture store during President's Day sale and found many items we were looking for. Our associate, Darnel, was helpful with information and pricing. Amanda helped us set up our account and promised to give us updates on delivery. Very satisfied.
It was a good experience . The employers were friendly and very informative. Knows how to help customers.
Very good folks. We bought our entire living room and bedroom sets. Monique and Vanessa were a great help.
Purchased a new sectional from Greg and found him very helpful and he worked hard to get me the best deal possible. When turned over to Page for all the paperwork she was very friendly, personable and knew exactly what she was doing. Thanks to both of them for their kindness. If visiting Ashley in Hagerstown ask for Greg!
Darnell greeted us as we walked in. He showed us several items meeting our needs and offered us a deal better than advertised. Amanda processed our purchase and is very personable and efficient. I personally think she would make a great sale associate.
We had an AMAZING experience at Ashley Furniture. Brandon did whatever he could to make sure we left happy. We stopped in three different times before making a decision. He was patient each time and willing to work with us. He is the best salesperson there! Casey at customer service was also a pleasure to work with. She tried to accommodate our delivery needs and was very personable. We highly recommend this store! We had a much better experience here than at Value City Furniture. We will now be customers for life at Ashley!
great deal and good salesmanship by Logan at Ashley in Carlisle Pike, mechaniscburg
Pretty good layout and selection. Our sales associate, Greg, helped us out on several occasions, all while never being pushy or over the shoulder at all. He had some good suggestions and advice as we told him the configuration of our room that we were trying to re-furnish. Helped to get us a real good deal, that, so far, is meeting our satisfaction totally (we await the delivery soon). Page, our customer service rep, answered all our questions about stock, delivery options and timeframes, and offered us advice on if we were to change when we had scheduled the delivery. All in all, these two, and Ron, too, made for a pretty pleasing venture into Ashley today. Real pleased so far, I say, as we await the delivery coming up.
Greg is very Professional , Polite and knows all the Ashley’s products . We look forward to working with him again . Amanda is very Professional and very thorough and knows the Ashley system .
First time being in any Ashley’s store , I was greeted by Tyler (my salesman) he was very kind and knowledgeable. Thank you Tyler for your time and helping me find exactly what i was looking for. He then directed me to Vanessa ( my csr rep) very kind and funny. She made check out a breeze. I love the store and the atmosphere. They make you feel very much so at home . Great selection on the floor . Thank you Tyler and Vanessa for a pleasant first time experience at Ashley’s !
Had an AMAZING experience with Greg and Amanda
Darnell was amazing to work with! Amanda was very nice. Prices were great & they worked w me!
Page was the crs and and answered all my question. Jack was my salesman very respectful and honestly
Great experience at Ashley furniture! Sales associate Monique was very helpful. Page the customer service representative was great with going over all the paper work!
Page was very helpful with phone calls. Darnell was a very knowledgeable salesmen!! Great job!!
My sales person was Ashley and was very helpful!!! Owen helped me with sofa in my pickup..Great company to work with!
Great price and Scott and Amanda gave awesome service would recommend this store sales are wonderful .
I barely gave it 1 star. I was planning on buying living room and bedroom furniture and when I called to speak to a salesman, I was put on hold for 10 minutes without any response. Not even someone saying they would be with me shortly. Guess what, this place can go to hell!!!
Sincerely the BEST furniture store for customer service, reasonable and always the lowest prices and high quality of furniture! We now own a second couch from Ashley HomeStore and not because our first one (that is leather and purchased 11 years ago) wore out- in fact our first couch is in good condition and will be a great addition to our finished basement/game room. Thank you, Greg, for all your help and for being honest and diligent in selling the Enola at a great price!
We had a great experience at Ashley Furniture. The staff members that assisted us were a great help and they were able to gave us the best deals on all the things we purchased while we were there. The two people who helped make our experience great were Jack (our salesman) and Casey, who rung us up, explained the process of getting everything delivered, and gave us all the details we needed. I highly recommend this store and those two sales associates.
I had a very good experience here at this store. My sales women Ashley was very helpful and informative
Amazing place and wonderful staff
Jack and Kayla did amazing!Quick delivery!
Kacey and Scott were wonderful to deal with!
Vanessa and Kayla were amazing with my delivery!!!! Thank you for such quickness!
Bought 2 dressers tonight and Ricky was very kind and helpful the whole time! Thank You!
Ricky is a great salesman, he took his time with the family and sold us what we need. 2/6/2020
I had a great experience at this store a very kind and friendly environment. Ashley my sales rep and Vanessa my customer service rep answered all my questions and helped my decision making process very easy, they were great! I highly recommend Ashely HomeStore for all your furniture needs I will definitely be back!
Walked around for about 40 mins trying to get help.. all the sales people stayed talking to each other. So I walked out and took my business with.
Ricky, the sales associate was very helpful and professional. Casey, the customer service representative, made the financial process fast and clear. Thank you.
Darnell was very knowledgeable about a lot of products and didn’t make us feel pressured which we value a lot. Casey also was very helpful with questions around delivery and setup! Overall great experience and will be returning for any furniture needs!
🙆♂️ Wow! What a store! Ashley HomeStore was a "huge", very clean, everything was tidy and in it's place kind of store. Did I mention that it was Huge? 🙄 Must have been a slow day though because when my wife and I walked 🚶in the door 🚪 out from all the rain ☔, there must have been about six or so salesman standing around chatting with one another probably about the big game 🏈 on Sunday. Anyway I just realized, I have to get ready for church right now so I can't write 📝 you guys a full tutorial about our trip to Ashley HomeStore. The gist of it is, we went in to buy a new bed to start building our credit, because we always paid for everything with a debt card 💳 or cash so we have "NO credit" for the past 40 years which is worse than having bad credit, so the four stars ⭐are because we're grateful for a chance to jump start our credit, but the way they did it was not entirely honest in my opinion! After we went through the contract for the item we purchased and went over the contract very thoroughly, initialed everything, and signed our first born over to them. Then they wanted the first payment including delivery 🚚 and set up charges and and a fifty dollar 💵 fee for pulling up a contract that already exists in the computer 🖥 then they really did something that upset me. Don't get me wrong, I'm a Christian man and all,but I don't like to feel like I just been taken to the cleaners so to speak. We went to the next lady and she showed us a breakdown of everything and told us that it would take 2-8 weeks to get what we had just purchased to our home 🏡 in the meantime they want a nice payment, on time mind you, bi-weekly weather we have the product in our home 🏡 or not!!
Great experience working with Brandon and Vanessa today! Excited to receive our new sectional!
I went in to look at a lamp. I did not see a lamp that I wanted but I did find another item. Darnell stepped in when I could not find the sales person who greeted me and made sure the order got written up. He was professional and very helpful. Ditto for Vanessa. Thanks to both of them for a very pleasant shopping experience today!
Worked with some really great people. The whole process of buying a new bed (the first one I've bought in my lifetime) was painless. My only complaint is that the mattress had to be shipped to the store and I was not told in advance that I would be making payments on furniture that I might not receive for 2-8 weeks. This is a very important detail that I would like to have known upfront. Other than that, I was very impressed with everyone.
My wife and I were recently shopping at the Ashley store in Hagerstown and we would definitely recommend it to all our friends. They had excellent customer service and stayed late to help us complete our order. Thanks Jack & Casey
Took forever to get our order in, piece was damaged, waited again, finally called, they never even ordered a new piece. You would have thought they would offer to deliver for free, but no. Never shopping here again.
Went in to look for a entertainment center with a fire place and was greeted by Ricky who was very helpful and also found me exactly what I was looking for and got me a great deal. Also dealt with Casey from customer service who was also amazing, both make a great team and will be back👍👍
I usually know what I am looking for and that is what happened with the purchase of living room furniture. I did not need a salesman to "sell" me the furniture, I needed to know if color was available, price, and delivery time. I was shown what was available and I liked what I saw and Jack needed give me a price which was acceptable and then delivery time was given to me, longer than I expected but OK. Amanda in the office made the payment plan easy and this part went through sooner that I expected.
So there i was on Saturday afternoon driving down the road and what grabbed my attention you ask? Yes, you guessed it...a large yellow inflatable crazy waving man! It was at that moment i realized that i needed (2) more bar stools for an upcoming Superbowl Party. I went in the store and was immediately greeted by Sales Associate "Greg"...this guy was incredible although he faced some resistance from the store GM.....this did not deter Greg's persistent efforts to provide me the best possible service. Greg eventually got the deal done despite his "GM's" original objections to my request. But, honestly the entire experience was only made better by "Kayla". I believe she is the customer service manager for this store location. Kayla's charming personality combined with her product knowledge and computer proficiency led to the perfect transaction. I feel both Greg and Kayla deserve much more than the little $10.00 check stipend for being mentioned in this review. If i were the store GM I would buy them lunch today from the Outback and hand wash and wax their vehicles, as it is really hard to get great help!!! Shout out to my main man Todd Wanek for having such great staff at the Hagerstown Maryland store location.
Brandon and Casey were extremely helpful with my purchase. Would highly recommend
Jack was absolutely amazing he helped me with all my questions and Vanessa the customer Service rep was amazing with the check out process. I highly recommend Ashley Home Store
Ricky & Kayla are great! Service was quick with no run around. Ask for them!
Vanessa and darnell was very professional and amazing to work with
This is my second purchase from Ashley Furniture. The sales representative who helped us was named Ashley. She was very kind and helped us get the best price available. She also did not pressure us into making a decision. She let us take our time and look around after informing us of some information. When we went to check out, Amanda made sure to go over everything very thoroughly. Both ladies were very nice and I would recommend checking out the store for your furniture needs!
Kayla and Vanessa gave superior customer service, went above and beyond to assist my mother with finding what she needed. Highly recommend this store to everyone!
Tyler and Vanessa were both very helpful. We found exactly what we wanted for a reasonable price.
Tyler and Vanessa were very helpful. We had a great experience with our purchase . My husband and I are very grateful!
I was helped by Amanda and Ashley these girls are amazing! Talk about knowing your product and the times for delivery!!
Had an amazing experience with Ashley. She helped me find exactly what I was looking for and gave me a great deal. Casey was very nice as well and I would return to that store again to buy another other pieces I needed
Vanessa was extremely helpful and professional. She answered all my questions and it was a joy talking with her.
Great service and very helpful. Definitely recommend this place to a friend.
Definitely recommend letting CSR Vanessa finalize your purchase. Very polite, professional and always keeps you up to date on your order.
Page and Casey at the customer service counter were amazing! They made the process so quick and easy!
We would like to thank Darnell, Page, and all at Ashley Home Store for helping in selecting our new bed purchase. They were very helpful and knowledgeable. Thanks again
At the Hagerstown MD store, my sales associate Ashley was friendly, outgoing and helpful. We were able to find the chest of drawers I liked and she negotiated a price I was happy to pay. Ashley then introduced me to Casey, the customer service representative and she was able to prepare my bill and get me out the door within minutes. Thank you!!!
Let me just start out by saying that my Sales Associate, Ashley, is a literal saint sent from the heavens!!! To make an EXTREMELY long story as short as possible..... I’m buying a house that is being gutted and renovated. I went to the Hagerstown store looking for living room furniture. I bought a sectional and coffee table, found out a week or so later that it’s wayyyyyy too big for the space. So, I go back for a second time and was lucky enough to work with Ashley to help me pick out a couch and love seat. She was beyond patient with me (and my mom), knowledgeable, friendly, and all around just super helpful as we tried out just about every option on their floor. Finally, I find a set I love and get it ordered and set up the delivery. Fast forward to today (less than 2 weeks from my closing date) when I find out from my contractor that the second set of furniture isn’t going to fit in the space either. Sooo, go back to the store for a THIRD time to pick out different furniture that will actually fit and ended up getting a different coffee table. Thankfully, Ashley was working when I went in and got my previous order cancelled, ordered my new couch, chair, coffee & end table set, entryway table, and a super cute mirror. Not only did she get my problem resolved, she did it with ease and a friendly attitude. She also was able to get everything I wanted ordered and delivery to my house set up for less than it would have been if I ordered it online! I cannot say enough good things about Ashley and I would highly recommend going to see her for any of your furniture purchases (hopefully you will be less of a pain for her than I was). Also, HUGE thank you to my Customer Service Rep, Casey, who was equally as helpful, knowledgeable, and friendly as Ashley. They were able to make my situation way less stressful and had us laughing the whole time while they were getting my issues resolved in a timely manner. Go see Ashley & Casey and I promise you will NOT be disappointed!!!
Moving from out of State, we walked in the store just to look around and price furniture. Darnell greeted us at the door asking, “what we were looking for”. We said everything. Starting with dining area, he showed us several pieces, until I found what I wanted, table 4 chairs and a bench. Next was living room, I told Darnell what I didn’t want being a sleeper couch. After showing us what seem to be all the living room couches and love seats on the floor it was narrowed down to 2 sets. Darnell stated to me, he thought I was leaning to the first one he showed us. I told him yeah, “ I think you are right,” he said , “come on let’s see the first on again.” For me to sit on again. I said “sold”. Completing the set with end tables and a coffee table. On to the bedroom, I knew what I wanted in my mind, told him and he showed me one that I fell in love with. As we were getting ready to complete our sale, I mentioned I forgot, I needed a liquor cabinet. He said okay, “let’s look at some on the inventory screen”. Patiently helping me look and not finding what I wanted he said “let’s look what they are showing that is going with my dining set” and I found It. Which completed my shopping. Our customer service person “ Page” was just as wonderful to deal with also, very pleasant person even to the point of us joking around and laughing. Making sure all paperwork was completed and done. The only thing I’m disappointed in is the delay in delivery due to inventory being taken and certain items not being in stock and having to be shipped to their store. If you are looking to buy without any pressure ask for DARNELL.
I'm disappointed that I was told it would be 3 days for someone to tell me an approximate date for when my order would come in. Then someone called and claimed the system was down and that it would be a couple more days and that they would call me as soon as they knew. No one called, so I called and they still don't know. I'm close to cancelling this order if I don't hear from someone soon because I saw the exact same chair online for 30 bucks less anyway. I bet this store would be able to give me an approximate time frame as to when I would receive my chair!
Ashley, the sales representative, was very nice and let us roam the store. She asked if we had any questions several times and made sure that we understood everything. Page, the customer service representative, was also very nice and worked through the paperwork process quickly. I love the fact the she will be calling weekly to keep us updated on the status of our order and delivery. Great experience!
I truly enjoyed my experience at Ashley's furniture with salesman Tyler. He is very helpful. I mentioned to him what a good job he's doing as a salesman and his response was golden. "I'm not a salesman, I'm a people's person." Great family atmosphere at Ashley's. Two thumbs up guys!
I walked into the store and was greeted by William Dixon, sales associate assisted me with purchasing, a beautiful leather sofa, loveseat, & chaise. Ricky was kind and knowledgeable of the products in the store and me feel very comfortable. Page, the customers service rep gave me all the information needed to seal the deal. Thank you Ricky and Page for an awesome experience.
After spending 4000$ on a sectional sofa with an extended warranty this store is not willing to deliver a full replacement of my furniture after the warranty company has decided to do so. When they sell you the product they rave how wonderful it is. One year later and a month not so much. The management is not customer focused and will not agree to not charge for the delivery of the replacement. This is the second time I have been dissatisfied with this stores customer service. Buyer beware!!!!
With the help of Sales Associate Brandon & Customer Service Representative, it didn't take long for my husband & I to get what we liked for our living room. Thank you for kindness, we'll be seizing you in the near future I have a feeling.
Went in and Ricky Dixon was a very patient and helpful sales pro and Vanessa provided us with a great customer service experience that makes my wife and I customers for lide.
This location is great -- the sales associates don't pressure you and are good at allowing you to roam around and take your time. We worked with Ricky who has a great personality, is very knowledgeable and won our young son over immediately with a balloon. Our customer service rep was Casey, who was equally personable and took her time with us to make sure everything was right. And we really love our new couch. All around, a great experience!
The Hagerstown Ashley HomeStore staff was professional and friendly. I enjoyed the store online catalog, makes shopping easy. Sales Associate Brandon and CSR Casey displayed their A Game during Black Friday!!!!
Our experience at Hagerstown Ashley HomeStore was fantastic! Scott helped us select the perfect living room sofa for our home and made the process of getting payment set up very seamless. He also knew his stuff and we felt our needs mattered during our visit. Amanda helped with the processing side of things and she was very friendly and attentive. Thanks Hagerstown Ashley! We will continue coming back!
My experience at this store was fantastic and our salesperson Ashley was great!!
My sales associate Brandon and customer service rep Amanda were wonderful to work with. Every step of the process was straight forward and easy to navigate thanks to them.
The furniture we bought 2 weeks ago never left the facility so we canceled and was charged a fee of $93.
i did rate a 5 star for my initial experience , however since then my customer service after the sale is lacking to say the least. I now have to pick up my furniture that was suppose to be delivered in order for me to get it before the Thanksgiving holiday. Now the warranty i was suppose to receive is no longer available because its not being delivered and they don't want to do anything to accommodate the customer after the sale. On my job we take pride in customer satisfaction . Obviously This store does not.
Update on my review. Still pleased with the service we received when purchasing bed. Very very disappointed on how long bed lasted. Slept in it 3 times 4th time had it reclined fully up to watch tv and it broke. Cannot sleep in bed fully upright. Called to let them know bed broke already and they transferred me to i guess customer service at their main office. Wish i could remember her name but the most rudest person you could possible talk to. About 3 weeks later now and still cant sleep in bed. Paid around 3500.00 and we cant get anyone to come up and repair it. They call and they dont know how long it will take to get someone here to fix it. We were going to buy new living room furniture but i dont see that happening. Will buy somewhere else. Update 8 months later still no one came and fized our bed Leaving a five star rating for how helpful and nice and for giving us a discount. My husband has cancer of the esophagus and just came home from major surgery from john hopkins. I explained we needed a bed that you could sleep on at a 35 degree angle and perhaps a good deal on one because medical bills were putting a hurt on us. Well, lets just say they gave us a discount and really seemed to care about us. Now just waiting on bed to arrive and when it does I will leave feed back on how nice it is. They guaranteed us we wouldn't be disappointed. Again, thank you to the sales man that helped us so much
DO NOT SHOP HERE IF YOU WANT ON-TIME DELIVERY.
Jack pointed us towards every couch in the place and was patient while we argued over which couch fit us best. At the end vanessa rang us up for what we are hoping to be a really good buy.
Sales Associate Ashley was welcoming, polite, helpful and knowledgeable. I was in good hands during my visit, which made the shopping experience seamless. Customer Service Representative Casey was helpful with the purchase of the furniture and closing of the transaction. Thank you!
Great service, I especially want to give a shout out to Tyler Trainum and Amanda!!!!!!!!!!
Recently moved to Hagerstown and needed new furniture. Was pleasantly surprised by the sale at Ashley Home Store. Our Sales Associate, Brandon, was top notch. He was a pleasant, no-pressure salesman, giving us time to talk and discuss on our own. Thanks, Brandon!
Brandon was very patient and honest. His customer service didn’t stop. I must add I wasn’t the easiest customer.Thanks Casey for your help on the clerical end! Very friendly, efficient, and informative.
Darnell was absolutely incredible. My husband briefly spoke with him while shopping around and he was so helpful we decided to come back. He made the process so easy for us. He got us exactly what we wanted for the exact price that was online with no hassle at all. He arranged everything via text and I simply went there to pay for it with also no hassle. Casey was extremely helpful in placing the order and setting expectations for delivery as well as answering all of my questions. We will definitely be coming back to Ashley furniture because of Darnell & Casey.
Great experience. Ricky was an excellent salesman and JD helped with faster than expected delivery. Highly recommend!
As an air BnB superhost I’m always looking to improve the experience for my guests. I’m a researcher and online shopper and went in knowing exactly the look/style that I wanted in my guest room. In this case I’m replacing my queen size bed frame with a upholstered tufted headboard and frame. Ricky was very accommodating and on a mission to help me find the perfect piece. Within a matter of minutes he knew exactly the bed to show me. It was love at first sight! He made sure it fit in my budget and walked me through the benefits of protecting my investment with their warranty program. Vanessa helped me finalize the purchase and we’ll long and short of it, I see a friendship in our future! I have many other projects in my home that I will be returning as a loyal customer to work with both of these professionals again soon. Thank you for an amazing experience.. I’m excited for my new bed to arrive.
When I walked in the sales person said everything was 60% off but then I went to pay the accessories were only 15% off. Very misleading.
Aaron was knowledgeable and provided great service without pressure to purchase and Vanessa handed all the paperwork making my experience smooth and seamless. Thanks to both of you for such excellent service!
The sales associate, Ricky, was a huge help with our selections. He made the whole process quick and easy. Also, Vanessa, was very courteous while helping us set up delivery times. we bought some beautiful pieces at a more than fair price.
Ricky helped us find exactly what we were looking for in our price range. He was patient and diligent in making sure we were absolutely satisfied with our purchase. Our customer service rep, Casey, explained our protection plan and checked us out with zero hassle. Thanks you two!
I found a sleeper sofa that I really liked online but, wanted to see in person. I was able to go to our local Ashley's HomeStore and not only was I able to look at the sofa I wanted but, purchase it hassle free. Not only was Tyler our sales associate very welcoming, he was able to provide us with great deal on our new sleeper sofa. As well as Amanda, the customer service rep, was able to ring us up and schedule the delivery at our convenience. Thank you guys! Definately will be returning soon.
Thanks to Ricky Dixon for his kind attitude and listening skills. He showed me right to the type of lift recliner chair that I needed to purchase and got me the best possible price! I was very pleased. I will go back, in the future, and ask for his assistance! Also, Vanessa rang up my sales with a smile and pleasant attitude. She explained all the paperwork and made the experience a nice one! I left thinking it must be a nice place to work as well as shop! I will definitely return.
Went to Ashley to see if my mom and I could find a little table for my apartment and we did! Thanks to Brandon for directing us and Vanessa for helping us pick a date that would work with us for delivery!
Absolutely horrible place to ever get furniture from! I’ve had a sectional since April 2019... not even a year yet. The one part of the sectional is bowing inward. Has someone come look at it from Ashley just to be told it was deamed customer use. Crazy. How do two people who barely sit on the furniture because we work all the time cause it to bow inward? Had yet another issue with the one seam busting out of the Cushion and was told from “corporate” because the guy said the last issue was customer use they’re pretty much assuming this one is to and won’t be sending anyone out to look at or fix our furniture! Also bought the $200 5 yr warranty they talk you into, and they won’t cover it either because they said it’s a manufacture issue. Absolutely the worst place and worst customer service I have ever gotten!
Ashley was our sales person. She was very knowledgeable and pleasant to talk to. She was able to put us with the right furniture to meet her needs. The only draw back was the delivery men spoke mostly Spanish which made me a little uncomfortable. I felt disadvantage. I was sure if they were saying anything about the furniture or my house. It may be a benefit to future customs to ask them to speak only English.
From the moment I walked into the store a sales person my the Darnell introduce himself, and asked if he could help me. I then replied that I was looking around for any pictures of horses. Darnell stated we have a couple on the wall, and if you see anything that you may like please feel free to asked me questions concerning the price it maybe on sale just let me know. I purchased a beautiful picture of a horse. And vanessa great customer service was the icing on the cake for me that mint alot too me.
Went to this Ashley furniture after having a problem at another store .. the sales associate Aaron and customer service rep Vanessa were amazing to work with . Also the store manager Ron went above and beyond to help ! Would highly recommend this Ashley Furniture Store .
Browsing and purchasing experience was very comfortable. Our sales associate Ricky, was thoughtful and a great listener and a great help in keeping us focused on what we really wanted and needed among all that inventory. Vanessa wrapped up the sale with pleasant efficiency. So far, so good............
We were very pleased with the service we received at Ashley in Hagerstown. We took a long time to decide and went back and forth a LOT. Brandon, our sales associate was amazing, patient, friendly and fun. He even stayed an hour past his shift to make sure we had exactly what we wanted. He did not rush us or pressure us and showed us numerous options to try and make the furniture work in the space we needed it to. Once we finally decided, Amanda in Customer Service was extremely friendly as she explained delivery and helped us finish out our purchase even though it was almost closing time. When we finally left Brandon was waiting at the door to tell us goodbye one last time. We will definitely go back for future needs.
I want to give a thumbs up to Brandon and Kasey. The transaction was easy peasy. ..no pressure. I was only buying a loveseat. However, Brandon treated me like I was buying a complete living room set...now that is exceptional customer service. Kasey was personable and was able to work out a convenient delivery date for me. Guess what? I will definitely go back . Thanks
Liz, my sales associate and Vanessa the customer service representative were just wonderful,...I can't wait until my purchases are delivered!
We just moved into out new place on October 1st. Two weeks prior we went to Ashley to look for a bedroom set. We were treated by Tyler and he showed us a few bedroom king sets. He was very helpful! We had a good experience over all with everything. Also Vanessa the customer service rep was helpful too! We got a great deal on our set and had free delivery. The furniture is beautiful and I highly recommend here !
Brandon was amazing!! He’s extremely knowledgeable of all the furniture! He really sold us on all the furniture we purchased. He really tried to get us the best deal for our money! Amanda did great also! She was very patient with all of our different payment methods. Everyone was super friendly! I’ll definitely be back in the future.
Aaron and Vanessa were amazing. Super great customer service experience; Aaron gave us the best price possible and Vanessa hooked us up on delivery when we were ready to check out.
I’ve had nothing but a bad experience I got a bed and I ordered a bed protecter 2 weeks before we got the bed and got a call on a Saturday stating the bed cover was in I was away and went up on a Sunday and they stated it wasn’t there so another week went by and I called and said they are on back order then the bed came on a Tuesday still no cover we’ll freak accident my dog excepted and peed on the bed yet if I had the cover bed would be protected so called again they wouldn’t do anything about it I stated if I knew I wasn’t getting the cover b4 the bed I woulda not excepted it wouldn’t cover anything because the damage so they did pay us back for protector but called me on a Monday and said cover was there yet again run up to Hagerstown and find out it’s a king not a queen yet again no cover also finding out they sold my cover same as the day they called me it was there this place is a joke I learned my lesson if ur looking for furniture go some were else save your self the headache!
We had an idea of what we wanted and Ricky took us right to it. He was awesome through the entire process. Casey was great at explaining the paperwork and all. Thank you both so much.
Excellent selection, good prices, friendly and not pushy salespeople. Sales Associate Aaron showed us a variety of options and helped us narrow down exactly what we wanted. No upselling or steering us toward the most expensive items. Customer Service Rep. Amanda was friendly and efficient in getting us checked out and setting up delivery. Very pleased with our experience.
Amazing service! The office manager Kayla helped a lot with first time furniture buying and Aaron helped me find the perfect set of living room furniture for my first place. I definitely recommend!
My husband and I could never find a unique bedroom set. But, we decided to go to Ashley Furniture in Hagerstown (to accomplish what had proven to be an impossible task before). When we first entered the door, I told my husband, “I don’t believe we will find anything.” Then we met a welcoming and friendly Sales Associate. He met us with a smile and an abundance of confidence! He started with, “Hello – Welcome to Ashley. My name is Ricky.” Without missing a beat, he said, “I’ll help make you a believer with our great sales.” He gave us time to explore. But, when we needed help, he was there. Ricky worked with us until we found a bed in one set and the chest, nightstands, and dresser in another. He made sure all the pieces matched well together. Still, there was the matter of purchasing. We were not sure about getting everything at one time. Then, Ricky told us about Synchrony credit. We applied and got enough credit to cover all the items. He gave all the necessary information to Amanda. She was polite and helpful with answering all of our additional questions. Thank you Ricky and Amanda for your insightful, and fantastic service. You both went above and beyond our expectations. Ricky you said, “I’ll make you a believer,” and you unquestionably did!!! My husband and I will definitely consider Ashley (Hagerstown) in the future for our furniture needs.
Tyler and Kayla were super helpful and efficient. Can’t wait to get our couch!!
Liz as awesome as well as Amanda
Great experience with this store and the team. Tyler went out of his way to assist and help me decide what would work best in the space I described and even carried a side table from across the room so I could actually see what it would look like beside of my choice. Excellent customer service! Amanda was very helpful explaining the financing and delivery and taking care of all of the paperwork. She has called to provide updates on the delivery and has been extremely professional and courteous.
Very pleasant experience, Tyler and Casey, most helpful. Will definitely return :)
I am very pleased with the service I got today at Ashley HomeStore. My Sales Associate was Logan, who was very friendly, helpful, and professional. He showed me every item I wanted to buy and discussed the features and cost of each one. He took a lot of time with me, and I never felt pressured to buy anything. In fact, I left and went to another store, but I did not get the service that I got at Ashley so I came back to make my purchase there. The Customer Service Rep, Anit, was also very professional and friendly. Logan and Anit are assets to your store!
Bought a new sectional. Wife loves it. Thank you Ashley and Vanessa for the easy process.
Scott was awesome when we came in looking for new couches. We couldn’t decide which one to get out of the 2 sets we were looking at but he had another idea and showed us one that we hadn’t seen yet. The one he showed us is the one we ended up buying. After we decided to make the purchase, Vanessa checked us out and was extremely helpful and nice. She made sure to explain everything about the delivery process and answered all of our questions. I will shop here for all of my future furniture needs.
I bought a bed for my son in May at this location to be delivered, in July it was finally delivered with parts missing. I was told 7-10 business days I’d receive the parts, 15 business days went by and no parts I called back and was then told I’d receive the first part of the following week. “NO PARTS” I then asked for a refund. I had a scheduled pick up to return the bed and no show. They then called to say they scheduled it on a day they don’t pick up and rescheduled. I was left a message in Spanish and when I speak English of the time of pick up for the next date. I’m now at the store and they’re not refunding me today, they have to look into it. No bed no refund. I WILL NEVER BUY OR DO BUSINESS WITH THIS COMPANY AGAIN. They’re terrible, liars, cons and quite frankly very unprofessional.
Brandon was fantastic to work with!
My sales associate, Brandon, helped me out throughout searching for the perfect couch for my home. I was stuck between choosing a couch from here or from a nearby furniture store. The only thing that I was stuck on was that the couch I really liked from Ashley wasn't a sectional. Brandon looked up in their system and found that the same couch I loved has the option of being a sectional. The customer service representative, Amanda, also was truly helpful throughout as she reassured me with any question I had about the couch. She kept up with me whenever there was a new notification on the whereabouts of my couch, since it had to be transferred from the Baltimore warehouse to this Hagerstown store. Everything was very timely and even the warehouse/backroom associates were super helpful! 10/10 would recommend.
Salespeople greeted us, and then they let us shop WITHOUT stalking us! A+++
Brandon was great to work with! He was very patient with us as we looked at multiple items! He was very knowledgeable and informative about the products and furnishings. We went into buy a bed and left with a new living room set! Once he handed us off to Casey she continued with the same level of service!
Amazing and caring staff
Great customer service from Tyler and Vanessa! Furniture is perfect, and I'll definitely be shopping there again!
Darnell was great. He dealt with me patiently across two days even though I am a very picky and indecisive customer. He even stayed after hours to accommodate my busy schedule. Vanessa was also wonderful and she stayed late to finalize the sale. She was very friendly and maintained an excellent customer service attitude even after I made a potentially frustrating last minute change to my order well after closing time. Knowledgeable and personable staff. The store had exactly the styles I wanted. Would highly recommend buying your new furniture here.
It took me forever to figure out how to leave a Google review but Vanessa and Liz deserve it! Liz greeted us right at the door, got to know us first, and then took us around listening to our pros and cons. She even helped us to think outside the box when we couldn't find an entertainment center we liked so we found a serving station from a dining room set that was perfect. Vanessa was very down to earth to help with the final transaction and I look forward to working with her as we work out the delivery of our furniture!
Liz was fantastic! She knew exactly what we wanted and where to find it. Very upfront and friendly. Vanessa was great and had us out of there very quickly. Thanks for all your help!
Went in to check out the labor day sale. Brandon didn't pressure us and worked to get us a great deal and Vanessa took time to explain the warranty terms and delivery process.
While the in-store service was great, the delivery service was HORRIBLE. An automated phone message was left on my Mother's phone regarding confirmation for her delivery time (which she never confirmed) and the day of the delivery, the driver did not show up within the specified time. She received a message on her phone 7 mins after the cut-off time for delivery (my husband had left for the store at 1). Then they charged her an additional delivery fee and the girl at the store had the audacity to also complain about their delivery service and said that they, "don't have to be on time". My mother will not be going back, and neither will my husband or myself and we just bought a house.
Our salesperson "Aaron" was very helpful and knowledgeable. He provided us with many options, suggestions and did a great job seeking and obtaining very competitive prices for the items that we were interested in.
Tyler was so very helpful, even got a wheelchair for my husband and drove him around to look at the pieces we were considering! Amanda was quick and efficient in completing our order and advising us of delivery options. Once again, Ashley Hagerstown - Tyler and Amanda, you're rockstars!
Nice looking furniture but not the best quality. Sale flyer is misleading.
Be wary of sizes here. I provided measurements for the stairway and doorways, and was gaslit by the salesmen into purchasing a couch that would not fit. They claim to not charge for failed deliveries due to not fitting. This is not true. You are given the option to select something else in the store of equal or greater value and pay the difference. You will also need to pay for delivery again. If you are not interested in buying something else, and want your money back they charge a 30% restocking fee. Restocking fees are pretty standard but 30% on local deliveries is outrageous.
Sale is only for today... Buy now or you'll regret it later.... Lol
Aaron and Casey helped me when shopping for new furniture for my new house. They were very helpful, nice, not pushy at all, and very friendly! I will be a repeat customer!
like this store lots of stuff to choose from! Customer service was excellent ! Liz and Amanda were helpful and the manager as well gave us good deals! Thankyou
Brandon was very helpful. I appreaciate the back and forth negotiations. Very knowledgeable and informative about the products and furnishings. Above average professionalism and attitude. Amanda was a delight to work with and keeps us updated on our order and status l. We will definitely continue our future business with Ashley Furniture due to these employees.
Absolutely fantastic. From the time I walked into the store until the day I picked up my furniture, everyone has been wonderful and I love my firniture. Thanks so much
Great experience! Our sales associate, Brandon, was awesome! Extremely knowledgeable on his inventory, and took the time to figure out exactly what we needed. (I add that by no means were we easy customers.) However, Brandon was able to figure it out and make it happen. After that, Venessa couldn’t have made the paperwork any easier! I highly recommend them, and when you go, ask for Brandon. I couldn’t recommend him more!
I have never ever waited almost an entire month to receive furniture. I went in one day to look for furniture. I specifically was looking for an sectional. I decided not get a specific sectional because the employee, Tyler, informed me that the item would take a whole month to receive. I did not want to wait a whole month for furniture, so i asked the employee is there anything other sectional that I could receive earlier. I ended up purchasing several pieces of furniture that day. I have yet to receive my furniture. I called in several times to receive an update and I was told several times the furniture will not be here until the end of the month. The employee also lied to me about the monthly payments. On top of that, the receptionist has not called me to give me a weekly update of the estimated arrival. They are inconsistent with what they say. I would not waste my time ordering from here. This is my first and last experience. I would not recommend this company.
I purchased a storage trunk right off of the floor. Ashley was able to match the online price and was very personable and friendly. Amanda did a wonderful job checking me out and getting my purchase loaded in my vehicle.
Great store, awesome furniture and knowledgeable staff, Our salesman Tyler was very patient and work to get us the best price. The office manager Kayla was great with helping us with the delivery of our furniture. Great deals and beautiful furniture!
Kudos to Darnell! for your excellent customer service and making the process of our purchase very seamless and quick. And for Vanessa- awesome wrap up for communicating the process of delivery.
Walked in and everyone was very friendly anf helpful ...thanks to aaron the sales associate he showed us exactly what we were looking for and even took the time to measure the headboards for the size we needed it to be...the lady who checked us out she was so nice and funny overall good place!!😀😀
Brandon & Amanda are the best. Brandon is down to earth and genuine. Not pushy whatsoever. Amanda was very helpful. The store manager JD is super friendly too! Very helpful. Overall a wonderful experience. I will never go anywhere else for furniture. Four years interest free is amazing too!
When I first entered the Ashley HomeStore on Wesel Blvd in Hagerstown, MD, I was immediately greeted by Darnell, a very friendly, polite and respectful salesman. I told him the dimensions of the size dining table I needed and he showed me a few possible tables, but they were not suitable. I had noticed a high-top table near the front door when we entered, so before we left, I asked Darnell about that table. He gave me a great deal on the table with 5 padded chairs. Excellent! I had to get it! Casey was the Customer Service Rep who helped finalize my purchase. I was treated politely, and promptly. I would purchase from them again!
staff was very helpful. Darnell at sales and Amanda at checkout. Thanks! We will be back
Nice store..beautiful furniture..ok prices. But..the chair we wanted in the "sale" section they wouldn't sell us the floor model of because of its "popularity". We were told it could be nearly 2 weeks. Intended or not, we felt baited...So I took my pile of cash next door and bought two others.
I initially went to the Ashely furniture store in Winchester, VA and I found the sales service people very rude and unwilling to help. They said that I would not be able to pick up the furniture at their store and that I would have to pay an $150 delivery and assembly charge in order to obtain the online sale price for the furniture that I wanted. I didn't want to have to pay this fee because the items that I wanted to purchase were not that big/look difficult to assemble. In addition, I didn't want to have to take a day off of work or waste a weekend day waiting for them to deliver my furniture. Therefore; later that day I drove up to the Hagerstown, MD store in which I found their sales associate (Ashely) very friendly and helpful. She not only arranged for me to be able to pick my furniture in the store, but she also honored the online sale price without charging me the extra $150 assembly/delivery fee that the Winchester store said that they would have to charge me. Vanessa their customer service representative was very nice to work with as well. After about two weeks the store gave me a call to notify that my furniture was available to come pick up whenever I had the opportunity. Pleasant surprise upon arrival, they had already took the time to assemble my furniture for free and they allowed my inspect it before I took it home. I could not be happier by the customer service that I received from the Hagerstown, MD store.
Employees were great. Scott listened to what I was looking for and showed me exactly just that. Amanda was excellent when checking us out and explained everything.. I will definitely visit this store again.
Would Definitely buy furniture again Todd was awesome,
Aaron and Vanessa were very helpful and friendly. Felt no pressure for a sale and the check out process was seamless. Great experience!
Thank you Brandon and Casey!
The salespeople aren’t very knowledgeable about what they sell and not exactly helpful either. I had to keep chasing after my sales associate to ask her the price on a few items because the prices aren’t posted on the tags. It wasn’t because she was busy or with another customer either.. she kept standing up front talking to the other sales associate that was working. I regret buying furniture from here because their stuff is overpriced and the quality is cheap...my durablend leather couch tore already and the warranty that I paid for was a total rip off because they don’t cover much. Just another money making scam.
Great experience at Ashley HomeStore in Hagerstown MD. Brandon was a great salesman, informative, helpful, and most importantly, did not pressure our decision to buy. At the service counter, Casey answered all of our questions on financing & delivery and had us out of there as quickly and with as little stress as needed. Overall great location with a stellar staff.
Our sales rep Ricky was awesome and helped us get what we were looking for. Casey our customer service rep explained everything and got us a delivery fee quickly
Ashleys in Hagerstown is awesome! I went there just to price furniture for my family room, not to buy! Scott the salesman was very knowledgeable on my selection. He sold me hook line and sinker. He informed me of the sale that was going on at the moment. It was a deal that I couldn't refuse! I was in, I bought furniture that day. Scott handed me over to Vanessa to seal the deal. Vanessa handled the financial part of the sale, set up my delivery and I'm a happy customer. my new furniture comes in Tuesday yes sir!
I had Tyler and Vanessa help me today order my first sofa and recliner and they were amazing! Very helpful and extremely pleased with my visit at Ashley today.
I was assisted by sales associate Ricky and customer service representative Vanessa. Every question was answered. All merchandise was found quick. All staff was kind and made the purchasing quick and easy.
Darnell was a very nice salesperson, he did not follow around behind me in the store and after browsing and I was ready to purchase he was readily available. Amanda was very helpful at checkout as well and let us know that someone would call weekly to give status of my backordered item. I would recommend Ashley furniture, great deal on my purchase
First of all Black Friday in July is amazing !! Amazing prices your can’t beat. Darnell was my sales associate and he was so kind , was there when I needed him but gave me my space , which I appreciated. When checking out Casey was super sweet and very professional. I will definitely be back for all my furniture needs!
I recently purchased a living room set from Ashley's Furniture in Hagerstown, Maryland. Thank goodness for my sales associate Darnell and customer service representative Casey on their superb outstanding service!! Thanks everyone!!!
Great service
Brandon is the best sales associate hands down. He helped so much picking out stuff for the apartment. Vanessa helped so much with the finance and breaking everything down for us!
Brandon was extremely helpful with helping us pick out furniture for our first apartment! He even helped us pick out our colors! Vanessa was super helpful bringing everything together for us in the end! Best service we have ever received.
Brandon did a great job in helping us pick the perfect mattress. I have to say that he was quite knowledgeable and gave us tons of information to make our decision. The manager also came out and greeted us and helped make a deal to get the adjustable bed frame. Then to top it off, our cashier/contact at Ashley, Vanessa, was a joy to work with. Keep her around and give this lady a raise!! Thank you.
Just went in today to order a dresser for myself. Ashley was my sales associate, she was really helpful and a sweetheart! And she helped me get a great price so I was able to purchase today in full. Casey was my service representative and she was so quick to the point about what time frame it may be in the store for pick up. I wasn't in there long at al! Thank you everyone! 5 stars
The only place I will ever go for furniture purchases. Ashley is a true professional and always willing to go the extra mile for her customers. Vanessa was also extremely helpful. Thanks Ladies!
Love Ashley’s ! Our sales assistance Scott was extremely nice .No pressure and worked with us and our needs for a very small kitchen. Also want to shout out to Vanessa in customer service ,She made it a smooth checkout and explained everything to us. It’s nice to deal with nice people. I’ve checked the other furniture stores in the area and this is by far the best for our needs. We will definitely shop there again in the future.
Good service, we found what we were looking for. Ricky and Vanessa were a huge help.
I have bought furnishings from Ashley Furniture for several years and have always been very satisfied with the courtesy and attention the staff provides, and the furniture is very awesome too. Darnell along with Alexis Todd are great professionals and go above and beyond their normal duties to ensure the customer is satisfied. Thank you Ashley Furniture at the Hagerstown MD store.
Darnell and Canessa were great.
Worst customer service ever.
Tyler is always a pleasure to work with...4 months ago we purchased furnishings for our new home. He was patient, tentative as well as eager to assist in finding the right furnishings to compliment our style. He knows us so well, that just last week we were able to phone in our order!!! By the time we arrived in store, Tyler and Marina had our invoice completed, set up the shipping date and ready to go!!! Great group, awesome teamwork, relaxing (no pressure) atmosphere...we will be back again!!!
I hate shopping anywhere that there are salesmen. So I wasn't looking forward to furniture shopping. However to my surprise this was a pleasant expierence and I actually enjoyed it. Tyler was our sales associate and he was professional and helpful. He even got us a very good deal. Amanda was our customer service rep and she was polite and friendly and very efficient.
Darnell Charlton and Amanda did a good job helping us pick a good mattress. was quick, easy, and professional this is the second time we have used the Hagerstown Ashely store and will be back in the future.
We had a pleasant experience shopping at the Hagerstown Ashley Home Store. Our sales associate was Scott. He was very pleasant and easily answered our questions. He never pressured us and gave us time to look at sectional sofas, but was always nearby if we had questions. Amanda was our Customer Service Representative. She was very pleasant and knowledgeable also. She made the sales process informational and quick. We understand that we will be hearing from her on a weekly basis until our furniture is available and ready to ship.This will be a nice touch to be informed on the progress of our order. We will shop again at Ashley Home Store in the future.
Our Sale Associate Tyler was very nice and knowledgeable. Tyler worked with us on the pricing as we had been shopping around all day looking for the best deal on Ashley brand furniture. We decided to purchase through him as he gave us the best deal and service. Also our customer service representative Vanessa was very hopefully in getting our new account set up and explaining what are the next steps in receiving our new Ashley furniture. Great service from both people!
Ricky was fantastic!!! knew what he was talking about and helped my mother during a rough period in her life!!! go see ricky
Our experience here was great thanks to our sales associate, Aaron and customer service representative, Marina. Aaron showed us around the store and help us find the perfect bed, dresser, and nightstand within a reasonable price range. Marina then helped us with getting our delivery date and information. I definitely recommend seeing them when you come to Ashley!
Great selection and Great prices. Scott and Vanessa were very friendly and helpful. Thank you for helping our home look and feel awsome!
Great experience today purchasing furniture at Ashley HomeStore in Hagerstown. Aaron allowed us to take our time while looking around and checked in periodically. He went to bat for us when it came to the final sale. Casey was helpful at the back desk with the transaction and details we needed for the order. Thanks everyone!
Great selection. Great deals. Nice quality pieces. Long delivery time. All in all better than spending way too much for stuff.
Got what I wanted, in the time frame I wanted it, at a great price thanks to Brandon and Vanessa. I will definitely be back.
Amanda and Ashley helped me and my husband pick out furniture for a guest room. They were very professional and knowledgeable and took their time with us. There was no high pressure sales. Will keep shopping at Ashley!
I visited this store recently for some ideas. Brandon was extremely helpful and I’ll definitely be back.
Worked with Ashley and she did a fantastic job! Highly recommend her and Amanda, can't go wrong! A++
Bought 3 complete rooms of furniture for less than I expected to pay for one room. Designer Ashley was great, helped me with selection of furniture especially a new mattress. Then she got me a fantastic deal. Would absolutely buy from Ashley Home Store again.
Our sales associate, Scott, made great suggestions, listened to our concerns and made us a great deal! Amanda, our customer service representative explained all the details and arranged for our delivery. Everything was seamless and perfect. Thank you both!
Excellent service by Brandon and Vanessa.
Brandon was so helpful! Helped us find the perfect couch and got a great price for us. Would highly recommend!
Thanks to Ashley and her wonderful service my husband and I were able to find the couch we wanted. Ashley gave us great service and the best deal. When she handed us over to the customer service rep. Amanda, we were given the exact same great service we been given already. Amanda set up our delivery date and went through our paperwork for us to make sure we understood everything. Overall both ladies gave us excellent service and we will be back in the future for any other furniture purchases.
We recently shopped at Ashley in Hagerstown MD for several rooms of furniture. Scott and Vanessa were so helpful in assisting us with the whole process. Thank you! They made the process from start to finish not only easy but fun! Both of them were very knowledgable and Scott treated us GREAT with the pricing! Would highly recommend their services!
Darnell was our salesman and he was great. Super knowledgeable pertaining to the products and found us additional discounts that we were unaware of. They allowed us to put delivery off for 4 weeks while we have flooring put in our new home as well. Very accommodating. Would recommend Darnell to anyone going to this location.
We’ve gone to Ricky several times to purchase furniture. He’s down to earth and will always do what he can to save you money and make a deal. Joslyn also has been our customer service rep more than once and is awesome. Wouldn’t want to work with anyone else in but these two
sales associate Ricky was nothing but professional and did a awesome job very pleased and also very happy with customer service representative Casey.
Aaron was the best! He took his time to show us all of our bedroom set options and was patient with us until we made our decision. Vanessa was very nice and explained all of the details of financing our purchase and keeping us up to date with delivery. My wife and I had a great experience!
When i entered ashley furniture it was a very nice environment and was greeted by a very friendly and helpful sales associate named Jordan. Jordan showed me several bedroom groups that were with in my qualities i was looking for in a bedroom group. He explained the qualities and features of the group and narrowed down mine and my fiances minds to which we decided on a certain bedroom. Jordan helped me get everything set up for my purchase to which i was approved for. Jordan was very nice and helpful throughout my visit to ashley furniture to which my fiance and i are already planning our next purchase. Upon completion of our purchase we had to go over our purchase with a lady by the name of Amanda which just as Jordan was very pleasant and cheerful. Amanda explained the purchase and the delivery estimated time and went over what all was included in the bedroom purchased and the protection plan that i also got for my bedroom group. Jordan and Amanda have definitly made my mind up that i made the correct choice in choosing ashley furniture my store for and furnishings i may need in my home in the future. Thank u Jordan and Amanda and thank you Ashley Furniture.
The whole staff is great very nice and helpful we will buy form them again
Darnell and Vanessa were wonderful. Quick and painless, found exactly what I was looking for.
Our Salesperson Aaron and cashier Vanessa were awesome. Great to deal with and answered all of our questions. We will definitely return to Hagerstown Ashley for our next furniture purchase!
The store is well laid out, and Tylor was very friendly, and personable. He left us to do our own thing, and checked on us from time to time. When we actually knew what we wanted, he was super helpful, without being pushy. It was a friendly, and inviting experience. When it came time to check out Joslyn, was helpful and efficient. She was able to answer all our last minute questions, and was just a joy to talk to. Would highly recommend, and will definitely be going back again in the future.
Excellent experience. Jordan and Amanda made the experience effortless I didn't have to spend my whole day furniture shopping. Beat other store I went to by a mile. Better quality furniture.
We went to Ashley in Hagerstown, MD on Mother's Day looking for a double recliner. There was a nice variety to choose from and our sales associate Ricky was very patient and showed us all of them! He helped us while we tried several of them out multiple times and gave us lots of good info about the pros and cons of each. Then he helped us find a storage coffee table and took us to look at the big kiosk of all the choices to make sure it was the one we liked the best. He was very personable and we really enjoyed talking with him while he helped us. While we were making final decisions he got our info started in the computer so we could check out when we were ready. Once we got to the checkout process Joslyn our customer service associate was very nice and did a great job of explaining when the furniture would be ordered, shipped, the payments and the warranty options and gave us copies of everything we needed and let us know she would be following up with us when the furniture was available for shipment. Our experience that day was great. The next day I logged on to the Ashley site to do a review and noticed our furniture was on sale. In the store for example our table was marked $800, the discount price they charged for their sale was $379, on the internet the next day it was $252. My husband went in to the store the next day and I don;t know the name of who he worked with but they fixed it and we received a $600 refund, so again still really happy with the Hagerstown store employees and service and selection are great. If I was writing a review for corporate Ashley my review would be very different. The price gouging and 'sales' are obnoxious. I want to pay what everyone else pays, the price for a table that is not on clearance shouldn't fluctuate between $800 and $252 in less than 24 hours. Clearly the goal is to rip people off. So to reiterate Ashley Hagerstown is a great store with great employees. Ashley corporate is unscrupulous. Make sure to read your contract, special orders have special rules and check the prices for the 14 days that you can price match and be prepared to go back for the refund when they change the price.
Our sales associate Scott was very knowledgeable and was not pushy. He left Gary and I to just sit and talk it over which is what you need sometimes. Also Amanda in Customer Service was great she explained everything that we needed to know and very friendly actually everyone that we talked to was very friendly.
Excellent service especially from the sales associate Ricky. He was very patient with us and has a very nice personality. Would totally recommend anyone who goes there to pick your furniture out with him. Customer service representative, Vanessa was also very nice and reasonable when it came to helping us out with our payments and other furniture recommendations. Kudos to them. 🤗
We bought $2200 worth of furniture from this store back in late March. Part of that order was a dining room set that was $900. The chairs delivered with that set seemed a little too low; thought at first maybe it was just us, but two weeks later we had guests and they agreed. Called the store today to get the chairs switched, the woman on the phone said it's over 30 days, sorry can't help you. When I asked to speak with the store manager, she said he wasn't in. She said she couldn't help me. Really? Just because it's a week or 2 over 30 days? When I told her I'd be happy to come to the store and discuss this in front of other customers, she said she'd call the police. I called back and asked for the store manager; it sounded like the same woman who answered, and she said he'd be in tomorrow. Lousy service given to people who spent over 2k in their store in Hagerstown, MD. There's doesn't seem to be anyone you can contact above or outside of the local store. Bad customer service.
The salesman Aaron did a wonderful job helping me and my girlfriend find the best sectional for our new house. Would highly recommend service from him.
All of the staff were very helpful in finding the perfect fit for our new home. Scott was kind enough to even gave us measurements on the furniture when I called him. Amanda walked us step by step when checking the furniture out. Would recommend this place to everyone who is in the area!
Very neat and the staff welcoming and helpful. Especially impressed with salesperson Aaron.
Everything is for sale. Even the pictures hanging in the bathrooms. If it's in the store it's for sale.
I have no clue how this store stays in business. When I walked in about a month ago, I was only customer in the store on a Friday afternoon, not to to mention several sales representatives were standing around trying hard to make a sale. Unfortunately my husband and I bought a mattress at this store, from Scott, and we were told we would have a mattress by Easter. Well we were told wrong, because it took 23 days to deliver the mattress, and we were without a mattress for our guests!! When we called their customer service several times weekly we were rudely told to wait, and if we chose to cancel our order it would be a 10% cancellation fee! Read the contract before you sign!! Lastly, we had issues with representatives telling us the mattress had been delivered when it was the box springs, not the mattress! So for me, I will never again shop at Ashley's
They will lie to your face and not honor their contracts. I will never do business with this store again. I will strongly advise you to take your business elsewhere. The salesman took our contract for the warranty we had purchased and stated that we would not get the 140$ credit we were owned. He furthermore stated they would "hide it" but only if we made a "substantial" purchase, rather than just the recliner we were planning on purchasing. He gave our paperwork back that he took to "check in to it" and we found that the contract paperwork was no longer in there.
We purchased a new 75" TV and quickly realized our need for a larger console. We shopped around at a number of stores, but were not satisfied with the quality and limited options at each store. When we entered Ashley Homestore, Aaron Baker greeted us warmly and without pressure. He provided us with numerous options and we quickly decided on a beautiful console. Joslyn was wonderful when she assisted us with the payment and delivery process, keeping us updated on the status throughout the delivery process. I highly recommend the Hagerstown location of Ashley Homestore. Ask for Aaron Baker!!
Great service from Brandon and Amanda ! Thanks for all your help on finding us the dining table we wanted and working with us on price !
Sales Associate Aaron greeted my fiance and I when we arrived at the store. He welcomed us and asked us what he could help us with. We had several items in our minds that we were looking for. We spent about 3.5 hours in the store with Aaron and he was very patient with us and answered all of our questions without hesitation. We purchased a sectional sofa as well as a mattress and box springs. We highly recommend anyone going to the Ashley store of Hagerstown to ask for Aaron. You won't be disappointed! When it came time for our order paperwork, CSR Amanda processed all of our info quickly and got us on our way. The staff at this store are friendly and knowledgeable.
I absolutely love the service that Ashley provided for us. She listened to what we was looking for and didnt try to push something on us that we didn't need. She even carried a couch cushion through the store to make sure we was happy with the color pattern we choose.
Our salesman Rick was awesome, very informative and answered all of my many questions. We will be returning to Ashley when we need a mattress. Amanda the customer service rep was great!
Great service from Scott and Vanessa very helpful and easy to work with very pleasant people. Love my new sectional. Thanks Ashley Furniture!!!
Brandon was excellent! Greeted my husband and myself enthusiastically and was very helpful in helping us find something that we were both happy with for our first apartment. Miss Vanessa was very pleasant and gave us an excellent experience with assisting in our financing options. Overall it was a very pleasant experience and I would definitely recommend others to visit.
We went to Ashley Furniture today to browse for all kinds of furniture for a new home. Brandon was beyond helpful! He went above and beyond to show us all over the store to accommodate my taste and wants. He was very knowledgeable, friendly, and down to earth. I would recommend him to anyone! Vanessa helped to check everything out and explained the delivery orocsss, etc. she was very friendly and down to earth as well.
Ricki and Joslyn were outstanding!
Darnell was wonderful! Worked with our budget and got us a hell of deal! Amanda was so sweet! We will definitely be back!
Sales Associate Darnell was great..
Ashley was a wonderful sales rep to work with. She accommodated our multiple questions as we went back and forth measuring and making sure it would fit in our space! We appreciated the weekly calls from Amanda letting us know the status of our order. We’re very happy with our purchase and our experience at Ashley HomeStore
Tyler was wonderful as our salesperson and Vanessa was equally as wonderful as our customer service representative! We actually had Tyler as ours salesperson in July 2018, and we sought him out today because of his great service. They both made the process quick and simple! Thank you!
I cannot say enough about Aaron and Vanessa! Super patient and helpful every step of the way. Thank you for everything!
Don't buy anything from this store. Even if you have a warranty they will still screw you over. I have contacted them multiple times about my furniture issue do you think someone would call. NOOOOOO they just want your money and don't care if your happy or not. They lie to you and scam you as well.
We had Ron Stevens as our salesman when shopping for our living room furniture. He was amazing, and made it a pleasure shopping at Ashley. Ron was very knowledgeable, and patient with us.
Ashley and Vanessa were super helpful today as we bought our first couch! Ashley answered all of my questions and Vanessa was super quick to help us check out. Thank you ladies!! 😃
I’m moving into my first apartment and needed a good couch set for my living room. Darnell helped us and was great! He made the experience so easy and matched the cheaper price we found online which was a huge bonus. Amanda finalized the sale with us and was very professional. Couldn’t have asked for a better experience my first time buying furniture!
Ricky and Vanessa took really good care of me and my mom when buying furniture. Very helpful. Quick and easy and got the price we wanted. Thank you all very much
I visited Ashley’s Furniture Homestore last weekend and was absolutely delighted with the experience I had. A young lady named Ashley was eager to help us find the perfect master bedroom furniture we had envisioned. She was attentive, charming, knowledgeable, and every bit of a pleasure to have worked with during this process. Both my husband and I would absolutely recommend this particular employee and this very location. We could not have asked for a better experience!
Ashley the sales representative went above and beyond and gave exceptional service as well as CSR Amanda! Both girls were very helpful!
I had Ashley as my sales person, she was great, we love how cozy our home is now 10/10 recommend. Ashley was able to bring my vision to life and she was so knowledgeable.
Had a good experience while I was looking for a new piece of furniture. The sales associate Ashley was very helpful in helping me find what I was looking for. She was very polite.
Loved it.
Ricky Dixon was wonderful! We got a super deal! Thank you Ricky and Casey!
Thank you Ricky for Your help! Ricky helped us with finding everything that we wanted!He was very nice and helpful,he has an amazing personality!
We experience great service from Brandon and Joslyn. Brandon was very friendly and not aggressive sales. He greeted us like he was a friend and allowed us to walk around the store to view what was available. He informed us of all the daily specials. When we had a questions he was in eye view to assist and answer. We look forward to working with him again as we will need to completely furnish our new home. Joslyn was very friendly as well and work with us on the closing process. She answered our questions and informed us that she would reach out the next day to let us know about our furniture and when it should arrive. We are excited to have a great experience because on this day we visited 4 location furniture places and this was our last and best visit. Normally I thought Ashley Furniture was out of my price range but, I am blessed to say they made us happy with our new addition to our home. We purchased a Love-seat, sofa, and accent cabinet. We look forward to many more and will look for Brandon and Joslyn. :)
thanks to Brandon the sales associate and Amanda the customer service representative, for assisting us and helping to find what we looking item we want. we very appreciated. god bless you all.
Very nice sales staff. Customer service is outstanding!
When my wife and I went to the Hagerstown store, Brandon met us and answered our (many) questions and walked us through the areas we were interested in. He was extremely knowledgeable and helpful in directing us to an item (sofa bed) that totally met our requirements. Casey, our customer service rep, was equally as good. She verified that the item we purchased was indeed the correct on before being finalized by pulling up the picture and letting me see it first. Unlike a furniture store in Frederick that has since gone out of business, she calls me weekly to give me the status of my order and eased my concerns about a delivery date! Just a note: If you truly care about customer's comments, keep these two for a long time!
Our family walked into the Ashley HomeStore to shopping around for some furniture. As we walked in the doors, Mr. Tyler greet us and told us about amazing deals they had. After looking around the store, we found some furniture we were interesting in. My husband then looked for Mr. Tyler and he helped us with the color and style of furniture we wanted. Then he told us the deal and it was a great deal. Once we agreed on the deal, he introduced us to the lovely Joslyn. Whom reassure we the deal and processed it all. The only thing that stop my great experience was the water falling from the ceiling in the middle of the store. Did not see it until we were walking out of the store.
Tyler was our sales associate. He was amazing. Very patient with us. We hadn't purchased a "good" sofa . Always had settled on whatever we could find at the time. This time we wanted something better. We went to a competitor's store and wasn't satisfied with the selection or quality. So we came to Ashley We weren't hounded like in other stores Tyler introduced himself to us and checked on us and when we found what we wanted he went over all the features and even sat down with us and talked to us instead of being just a salesman I have been going through cancer treatments for over 2 years and I wanted something nice for a change but had a budget in mind. He worked with us on that. And Joslyn the customer service rep was great in finalizing the details for us. She said she would call us along the way since our furniture has to be ordered. So I can't rate on the actual experience with that yet or the quality in home usage. But so far very pleased
I couldn't have been more pleased with the sales attention and customer service provided by Jordan and Amanda with my adjustable bed frame and mattress purchase at the Hagerstown location.
Sales associate Aaron was professional and provided impeccable customer service. CSR Amanda was awesome and called regularly to keep me updated on the delivery status. Very impressed with this location. T. Brewer
Our salesman Brandon was great. He worked very hard to find us just what we wanted and at a great price. Joslyn finished up our transaction by ringing us up and scheduling our delivery and she was extremely pleasant as well. Thanks!
Just purchased a new sofa from Ashley Furniture. Darnell and Joslyn did an amazing job at making sure all my needs were met and my couch is arriving in just a couple days! Very Happy Customer!
Scott and the lady at desk were absolutely great. Not pushy like most sales people and they were very helpful
Brandon and Amanda were very knowlegeable, courteous and helpful.
During my initial purchase, Darnell and Amanda did a nice job helping with my purchase of a new living room set. After explaining to Darnell that the internet price was less, he worked it out so I could save more over the posted store price. I thought that said a lot for the store, but I soon found out just how nice these folks are to work with! As it turns out, the sofa and love seat just wouldn't fit thru my doors at home due to their hardback construction! I had to send everything back with the delivery people and was dreading a possible 30% restock fee since I never gave this a thought when I bought it! As it turns out, everyone at the store were great about the whole thing! Once again Darnell worked with me and introduced me to Ron, one of the store managers, who went way above my expectations in helping me out with this unforeseen dilemma! Ron worked very closely with me while deciding my options and helping chose new furniture that we knew would fit thru my narrower doors at home. I also want to mention that Casey at the sales desk did a nice job as well with having to juggle things from one ticket to the next and help work out the details of a new purchase from the old. I am now deeply impressed with the Hagerstown Ashley store and certainly would recommend them to anyone. (Tim S. Feb. 2019)
Everything was simple and easy. Aaron helped me find the perfect deal and exceeded my expectations! Amanda was great and got me out the door with little to no hassle or excessive time. Highly recommend them for when you’re furniture shopping
I needed a recliner immediately due to a family member recovering from surgery and Aaron quickly helped me find the right chair within my price range. Unfortunately, the chair wasn't going to be available for a few days. When I told him how urgent my need was to help my family member, he sold me the chair right off the floor at an excellent price, even though it meant that the store would need to be without that model of chair for awhile until they could replace it. I'm very grateful to him for his concern. My transaction was processed quickly and professionally by Amanda, as well, and I was able to take my chair and go within minutes.
Darnell was great to work with. Very personable. He made sure I recieved all of the promos and discounts the store was running to ensure I got the best price possible. Amanda at the front desk did a great job making sure I understood my purchase and the warranty I bought. She also had me verify all my items showed correct in the system. Only thing I was disappointed in was how long the delivery would take. I was told it could take up to 8 weeks.
Nice place. Roy store manager was extremely accomadating and helpful in giving a very good deal on a new sofa set and new coffe table set. Was happy after my purchase.
I had the pleasure of working with Scott and Amanda on a furniture purchase and they were both very knowledgeable and helpful! Will definitely use their services again in the future.
Sales associate Ashley was tremendous in delivering a stress-free purchasing experience. My family was in and out in minimal time without hassle. We actually came back the next day and bought another set of furniture from Ashley, as she was so easy going. Casey and Amanda were our customer service representatives. Both were wonderful to deal with when setting up delivery.
We bought a new mattress and adjustable base. Scott helped us sort out all of the options without being pushy and was able to give us a great price. Amanda finished up the sale and followed up a few days later by phone to make sure we were happy and to let us know our order was placed and would be in by the end of the week. Overall a great shopping experience.
My husband and I went to Ashley furniture on Friday night at 8. We didn’t leave until 9:45 (45 mins after they closed, due to filling out final paper work), and the employees were still just as pleasant as they were when we first arrived! Ashley, our sales associate, went above and beyond to help us find the perfect living and dining room set! She was well knowledged, down to earth, non-pressuring, fun, and an all around great person to deal with. Joslyn also was extremely pleasant and informative as she helped us with the financial part of the process! Please check them out and let them show you their superb customer service and excellent furniture that they 100% stand behind! We are tickled with our purchases and cannot wait to utilize them in our new home!
Sales Associate: Ashley and Customer Service Rep. Vanessa were great to work with.
Great help from Brandon and Amanda-
Brandon our sales associate went above and beyond to get us the price and deal we wanted. He was also the only one that greeted us upon arrival. Highly recommend him to anyone that goes to ashley
Our Sales Associate, Brandon, was very helpful in helping us purchase a new bedroom set! Amanda, the Customer Service Representative, was really thorough when checking us out and setting up our delivery. Awesome service!
Darnell and Amanda did a great job. There was a minor issue with the delivery but Amanda made sure to stay in contact with me and it all worked out. I have my furniture and I am happy. Thanks
My husband and I received excellent service from Darnell and Casey when we came in for our furniture. We wasn't sure on which set to purchase. We described our wants and Darnell took us straight to a set that we fell in love with! Definitely will be shopping there in the future for our furniture.
Purchased furniture in August 2018 and it was delivered late September 2018. The fabric looks totally worn out and falling off of the center console already. I have contacted the store and keep getting the run around. Today the service rep told me they do not come to my area. The store will not refund my money or even try to fix the issue. I am tired of the run around with this store. Every time I call there is never a manager to speak to. Update I emailed the email they replied to my post about. Now it’s a waiting game to see if and when they answer. Update emailed the email listed above two weeks ago still no response so I filed with the Better Business Bearu Update still no resolution. They were to come service the furniture on 2/13 and on 2/12 I was informed they do not service the area in which I live. Now playing phone tag with people who won’t help
Wonderful experience. I walked in the door & told Brandon what I was looking for & he took me straight to the sofa I purchased. Then Vanessa made taking care of the paperwork easy & called to follow up as promised. Thanks
We love our new storage bed from Ashley. The staff at the Hagerstown, Md store were very helpful.
Darnell and Ashley were an amazing team! I would recommend both of them anytime you need the tiniest thing for your home!! Love you guys! Thank you guys for all your help!!! I will definitely be back soon!
I was so pleased with my past purchase at Ashley I returned and bought an entire King size bedroom set. I specifically asked for Brandon due to the excellent service he provided during my last purchase. He helped my through the entire purchase and got me the best price on the set. Amanda was my Customer Service Representative and again she was very professional, polite and courteous. She completed the paperwork timely and gave me my delivery date. The delivery people were very professional and set the furniture up in the bedroom. I am so please with the appearance and quality of my bedroom furniture. I will definitely make all my furniture purchase from Ashley Furniture.
We were looking for dining room furniture and the service from Darnell sales associate and Casey Customer service representative was EXCELLENT. The went out of their way to help us and even helped us to find products on line. Will recommend them to all my friends.
Very good experience with sales and delivery; however, one nightstand was defective and not on truck. Now can't get store to call with info on nightstand. Person who answers phone basically called us liars that all pieces were delivered even though husband wrote on paperwork that we were owed 1 nightstand. ***UPDATE: DARNELL CHARLTON, SALES PERSON, GOT EVERYTHING STRAIGHTENED OUT WITH THE NIGHT STAND. VERY GOOD CUSTOMER SERVICE ON HIS PART. VERY PLEASED WITH FURNITURE SALES AND DELIVERY. OVERALL GOOD EXPERIENCE.
I purchased a recliner/rocker to match the sofa and loveseat that I already have. Both the Sales Associate Jordan and Customer Service Rep Amanda were both courteous and abundantly helpful.
I had a great experience today Scott and Kayla were fantastic great customer service!!! Will definitely recommend this store and will be back in the future.
My husband and I went shopping the other day to purchase two new recliners! We went to five major named furniture stores. Thank Goodness for the fifth one! I was about ready to give up, and we walked into Ashley’s. A gentleman named Brandon came right up to us. He was so pleasant and knowledgeable about the products. I had a pillow with me, trying to match fabrics, right away he said Mam there is a chair over here that might match! Was a perfect match! SOLD! Bought two of them. Then we went to Customer Service to pay and schedule for delivery, we’ll a Lady by the name of Casey took care of us. She was so pleasant, and helpful on explaining our options to us! Truly turned out to be a nice day and a pleasant experience dealing with people who cared and knew their jobs! Will recommend and go back to Ashley Furniture in Hagerstown Maryland anytime! Thanks again Brandon and Casey! The Markley’s.....
great experience dealing with Aaron and Amanda is amazing
Amanda and Jordan were amazing. They were very helpful and stayed late. JD is phenomenal at helping his employees.
Our experience was simply wonderful in that the sales associate, T.J. and our customer service rep, Kayla, were everything you'd want when taking on a large purchase from start to finish. It's not everyday that you encounter QUALITY over quantity. But, we got BOTH! Walking in the door, we were warmly welcomed, but not pressed or pushed. We were given a brief tour of the store layout. Inventory was plentifyl with many styles to compare and choose from. When ready with questions, TJ not only offered basic information in his answers to our inquiries but went on with further explanation. Additionally, without pressing, he offered options about our bedroom pieces so to give us resources in making informed choices. Kayla made the financial part of the purchase decision effortlesss. She provided finace options and fully explained (without jargon) the finance plans available. All of this may sound like basic functions but believe that this was the FIRST time making a big financial decision about something used daily (bedroom furniture) where I felt comfortable. In good hands... I did not feel sales pressure nor an unsettled lack of faith in the knowlwdge base of a sales associate. Upon placing my order and leaving, I was confident in my decision and purchase and for the first time was not taken financial advantage of by a company. The QUALITY of the sales and customer service individuals leads the qualtiy of the pieces they represent and sell daily. If you want that QUALITY in both your personnel and product eperience, see TJ and Kayla at Ashley Homestore in Hagerstown, MD.
Aaron and joslyn were great in assisting us in a bedroom set.
My husband and I went in on a Saturday night. We were greeted at the door by Ashley. I immediately told her what I was looking for. Without a second she told us to follow her. She took us right to the couch that met all if my specifics. She was well versed in her prices, breakdowns, sales and ALL furniture details. At one point my husband mentioned he was thirsty. Ashley went to the backroom area and gave him a bottle of water. She made our furniture shopping experience enjoyable with her no pressure sales approach, genuine personality and integrity. I would recommend Ashley all day long. As we agreed to the purchase we were introduced to Joslyn. A kind women working out our financing. She was quick and precise. Overall my experience was most pleasant. The prices are fair and if you catch a sale, you simply can't beat it. Thank you Ashley and Josyln you made this a place I will return to for my future furniture needs.
Wonderful experience with the knowledgeable and caring salesperson
Lots of the time furniture shopping is a big hassle...but not when you go to ashley furniture. As soon as I walked in I was greeted by T.J. He was one of the greatest sales people I have ever met. And he wasnt the fake nice like most sales people. He made it very easy and listened to what I wanted and didnt try to upsale me anything cause he respected my price range I gave him. Great guy and a great experience. Casey set us up with our delivery and payment and that was very quick. Very nice lady. Over all great experience. Will definitely be back to get more furniture. Thank you again T.J. you are the man!!
Brandon is an outstanding salesman. Did not pressure us to buy, was knowledgeable, and helpful. Casey at the sales desk was helpful and straightforward. Excellent staff at the Hagerstown store.
After having a great experience with our sales associate Brandon (already praised under my husband Steve's username), your Customer Service Representative Amanda took excellent care of us in processing our paperwork and discussing delivery options. She was professional, pleasant, helpful and extremely courteous, and was a joy to work with. She is also to be commended!!! Between Brandon and Amanda, we had an extremely pleasant experience at the Ashley Homestore, and are certain we will return in the future.
I was greeted by Brandon who was most pleasant and not pushy. He explained in details all of my needs. I did not need financing and just wanted to select a bedroom suite. He politely explained all of my option to help me make the best selection for my purchase. After I selected my bedroom needs.. He greeted me with a price that I was not pleased with. He negotiated with me and helped me make the best decision for what I needed and still got me the best price possible. After it was time for me to make my purchase, he took me to the cashier (Vanessa) as she asked did I find everything I was looking for. She asked about my experience with Brandon. She explained in detail everything that I was purchasing to make sure I understood every detail before she took my payment. This was the best experience for helping me get my purchase completely with a delivery date. Keep up the good work. I will make further purchases from Brandon. ( a great salesman)
Brandon, our sales associate was really helpful and answered all of our questions. Ashley in Customer Service explained everything to us from the time we ordered till the time we receive our entertainment center. They were both outstanding!
I had a great shopping experience because of Darnell and Casey. They answered all the questions that my wife had and Darnell brought out 2 balloons for my daughter. I am satisfied with how fast my dresser got to me and how quick the movers were. I only give it 4 stars because we bought it early November and weren't told about the pre-Black Friday deal. We got a good deal on the dresser though.
The furniture is very good quality at a great price. The staff was very friendly and helpful. I am very happy with my new faux leather recliner sofa/loveseat and bedroom furniture. My new foam mattress is heavenly. Darnell zoomed back and forth checking prices and availability and was very sweet. (Thanks Darnell!) I can't remember the receptionists name but she was very professional and courteous. They delivered it very quickly and the delivery people were extremely fast and nice. I am very happy that i bought from Ashley's bc we went to like 5 different places.
My boyfriend and I recently purchased a sectional there we haven't received it yet but are excited for when we do recieve. Our Sales Associate Ashley was very helpful. We are the type when we walk into a store we like to take our time and need a little space to do so and Ashley understood that. Ashley was very helpful when we finally made our decision. Our Customer Service Representative Joslyn was very helpful explaining everything and has been great giving us updates on when our furniture is estimated to arrive. We would highly recommend Ashley Furniture to our family and friends.
I went in the store on Saturday with my son. Darnell was wonderful and my son left with a new living room set. I appreciated how he was treated at the store as the store we had visited before didn't seem to have the time of day to spend on him. I also purchased an entire set of living room furniture that I wasn't looking for. LOL Fell in love with the beautiful leather set. Thank you Darnell for all your help. Casey your service at check out was wonderful. Thanks so much!
We came in we were looking for leather couches. Brandon was our saleman, he was very helpful in helping us find just the right couch, actually 2 couches. He was very knowledgeable and helpful and respectful. He gave us the space to look at the different ones when he noticed we had a question it didn’t take him long to answer it for us. We have bought furniture from Ashley before and we have always been very satisfied.
Great staff. Horrible products. Did not receive the couch we saw in the store. Having tons of issues and nothing is being done to help us. Really nasty cooperate headquarter staff. Spent a lot of money on a couch that’s falling apart after having it 6 months.
Brandon and Casey were awesome and made the experience great!
Beautiful furniture,high prices
These guys were great. My Sale Associate TJ went above and beyond showing me options for my tiny space that would work well. When the options I choose turned out to be discontinued in the colors I wanted, he worked extra to make sure they could be located so I could get the colors I wanted. My Customer Service Rep Joslyn was fantastic! She was quick and on the ball with getting my credit approved and explained everything about the process. Both were super friendly and very knowledgable! I'm looking forward to getting my new furniture!
I walked in to buy however after NO ONE acknowledged that I was even in the store after walking the entire store I left. I refuse to give business to a company whose employees are standing there doing nothing but cant say hello to a customer. Terrible service. Im in sales and you always speak to potential clients. Why shop at a place that doesnt care.
The staff here is always courteous and extremely helpful. I love shopping here as they have so many wonderful items to choose from. The establishment is clean well organized and always fun to visit. I love the customer service that I always receive and I noticed other patrons receiving as well.
Darnell Charlton was very kind, considerate, quite helpful and knowledgeable, overly patient and a great person to work with. The store has high quality furniture, very comfortable and stylish and a great buy.
Scott was very helpful and we found the perfect mattress. Amanda at the customer service desk was very courteous and professional. Overall, it was a pleasant experience from the time we walked through the door until our mattress was loaded into our truck!
A few months ago we purchased a new mattress and adjustable base from this store. We were very pleased with everyone involved and will shop at Ashley home store again.
My husband and I went to Ashleys Furniture for a new matress. Ashley was an awesome help and made sure we found exactly what we were looking for! Highly recommend her!
We had a great experience working with Scott and Brandon to select the best couch and design for our living room! Additionally, Amanda was a great service representative that quickly helped us finalize our purchase and set up the delivery!
Nice people
Terrible customer service! Terrible quality! Our furniture began falling apart almost immediately after it was delivered. I spoke with the reps at the store and most recently worked with Casey - I've complained several times and requested repair for the faulty furniture. Unfortunately, the store reps repeatedly gave me the run around, didn't return calls, emails, etc until finally telling me (after I went directly to the store) that Ashley Furniture would not honor their 1 year manufacturer's warranty even though they knew multiple items failed as soon as it was off the truck. The email that replies to all of the poor reviews was unresponsive to my requests. DO NOT BUY FURNITURE HERE! POOR QUALITY! POOR CUSTOMER SERVICE! POOR BUSINESS ETHICS! **UPDATE** I emailed the company using the address in the comment below and NO REPLY! I also emailed corporate and NO REPLY!
Aaron and Kayla were so helpful. Thank you for having such great representatives of your company. They were easy to talk to and to deal with. I did not feel pressure at all to buy something. My wife and I knew what we went in for and Aaron show us the product that we was after. Kayla help us with the finances.
Very nice furniture and the service was wonderful. Darnell helped us pick the perfect sofa and was very patient with us. Casey in customer service was very helpful in setting up delivery and very nice to deal with also. Highly recommend you stop in
Quick and no hassle service by my sales associate Darnell and Customer Service Representative Amanda!
Darnell; the sales associate, helped us find the furniture we were looking for as soon as we walked in the door he was a great help.Amanda; the Customer Services Representative, explained all information about our furniture and went over all details with us about our protection plan. we greatly appreciated Darnell and Amandas help today.
Brandon was very helpful and aware of what I was looking for. He was very professional and out going imdiindivi. Would work wowi him anytime.
Everyone in this store is friendly and extremely helpful. They will work with you on every detail. Aaron worked out a fantastic deal for me and Amanda assisted with the administrative end. I highly recommend this store
A first-rate experience shopping for recliners at the Hagerstown Ashley Furniture. Tyler was extremely helpful & very courteous. Amanda did an excellent job getting us thru the paperwork.
Had a great experience, Brandon Markley was a great help!! Helped us get the living room set we wanted & Casey was a wonderful help getting with the financial side of the purchase. We will definitely be back when we need more furniture!! Great service & prices!!
I was assisted by Tyler and Kayla. Both did a good job.
I just want to say thank you too, Mr.Aaron, from Ashley's. And April from acceptance banking, for helping me and my mom. You made us feel, so comfortable we can not wait to get our new furniture!!!
My husband and I were thinking about new living room furniture and we decided to just go look. I really hate going to furniture stores because as soon as you walk in the sales people are like vulture's. I have to say the salesman at Ashley was wonderful. He was soft spoken never pushed us into anything and he made it a very enjoyable visit. With that being say we purchased and couch, loveseat and a temperpedic bed that we were going to do a few years from now. I will tell everyone who is looking for furniture to go to Ashley and ask for Sales Associate Brandon Markley he is wonderful to work with. When it came time to put the order in our Customer Service Representative was Casey and she was just as delightful as Brandon. We will come to Ashley more often now because of those two.
Brandon was a great salesman. We got a great deal.
Great shopping experience! My sales associate Darnell and customer service rep Kayla were both very knowledgeable and personable. I had to change my order after taking some additional measurements in the house, and both were very accommodating in making that happen. I look forward to shopping with them again in the near future.
I went to the Hagerstown store and was greeted by TJ, he did a great job answering all my questions and concerns. When I went to purchase, Kayla made it fast and easy, she explained the whole delivery process and what to expect. I will definitely be coming back and will make sure to come back to TJ and Kayla.
Darnell and Amanda were very accommodating and easy to work with. They are working hard to be my go-to furniture store. I feel confident and comfortable I will get the best deal when purchasing big ticket items from them.
I went to Ashley furniture at Hagerstown Maryland last night and bought a beautiful kitchen table and chairs got a terrific discount and the sales person his name was Darnell was great new everything about it looked at other products in things that I was interested and bought some other items and bought the table checking out the cashier was Amanda she was polite well informed explained everything to me I had a terrific experience I recommend them highly if you’re looking for any furniture check out Ashley furniture in Hagerstown Maryland you can’t go wrong
Great employees very helpful.
Brandon was very patient and informative. We have been looking for the right furniture for over two years and he was able to guide us to the perfect set. During the checkout management and Casey were able to take care of the financial part to my liking. Good job to everyone at the Hagerstown store look forward to shopping there again.
My wife and I had a wonderful experience at Ashley Furniture in Hagerstown, MD. TJ and Amanda went out of their way to help us with our purchases. We would recommend Ashley Furniture if you are in need of any home furnishings.
Great service from Aaron, Casey, and the sales manager. We were in a hurry and they got everything done in great time all while keeping our 1 year old occupied!
I’m a returning customer and have worked with Tyler twice now and would recommend him to anyone. Very nice and really works with you! Thank you
Tyler was so much help and informative to my sister will her mattress and box spring. Thank you so much
Tyler was very helpful in getting a mattress and box spring!! I would defiantly recommend and come back!! Thank you!
We had a great experience at Ashley Furniture in Hagerstown. We worked with Darnell and Kayla and will definitely come back.
Stacey went out of the way to make sure we got what we wanted. We are looking forward to receiving our TV stand with fireplace.
Very good selection and prices. Scott our sales associate was very helpful and made sure we got what we wanted at the best price available. Amanda our customer service rep was also outstanding. Extremely friendly especially with our son who had to make sure we went back to see her when we picked up our new couch.
Ashley and Amanda were great. Thanks
Ashley’s furniture selection is outstanding and their sales and customer service staff are great. If you’re looking for furniture stop by and ask for TJ, he’s very knowledgeable and super friendly. Kayla works in customer service and will answer all questions you have regarding your purchase.
I am always skeptical about having someone help me when shopping because I feel like they are pushy, but this location made me feel so at home. Not only was Ashley (sales associate) the sweetest person ever, but she was helpful and genuine. I bought a beautiful sectional at an amazing price. Casey helped me finalize everything and was swift. Ashley’s homestore has a lot of options at great prices and amazing customer service.
The Sales Associate TJ was of great help. We got everything done quick. He showed me what I needed and the Customer Service Representatives April & Casey helped accelerate the process. Will be coming back 100%.
My husband and I recently stopped in to purchase a mattress. I had purchased one about 5 years ago that we spent a ton on that ended up in the trash 3 years later. I was very nervous to buy one but, also tired of the crappy one I have. Tyler was extremely informative and knowledgeable. He took his time, had us try them out and asked questions to find the perfect fit for us. At check out we had Kayla help us. She was kind, fast and personable. There were several laughs and great service all around! We will for sure be back when we are done remodeling our home to purchase a new bedroom set! Last year we purchased a sofa and 2 recliners. The quality fit the price. They were delivered in the time frame they said. Both are standing the test of time and are VERY comfortable!
Many thanks to TJ, Amanda, and Casey for assisting us with the purchase of our beautiful new sofa. We appreciate the friendly and knowledgeable service.
My husband and I received outstanding customer service from Brandon, Sales Associate, as well as Customer Services Rep., Casey at checkout. I was extremely indecisive in my choices of furniture choices, Brandon was very patient , respected our choices, and gave us the freedom to roam the store without feeling hassled. I truly appreciate the service we received, I will absolutely refer Ashley Home Store to friends and family.
Scott, Kayla, Casey did a fabulous job giving us choices and suggestions!! Highly recommend!
I love this place
Tyler trainum was very helpful on helping me decide what kind of sectional i was looking for. Very professorial about his job, and takes time with the customers. Great experience.
We were here this past Friday evening and our sales associate, Aaron was great. He helped us find a great new couch and he never once made us feel pressured or rushed. He helped us find the perfect couch and recliner for the family and he took his time helping us. We found the perfect couch at a great price. Aaron got all our sales information ready and then handed us over to the service rep, Kayla who was also extremely helpful and even for a Friday evening she was polite and made us feel comfortable and welcome. The store has a great feel and the selection is amazing.
Aaron was extremely helpful and made our furniture shopping experience wonderful. Thank you!!
Tyler and Amanda were friendly, polite and very easy to deal with. Thanks
We bought a reclining love seat yesterday. Aaron went out of way to make sure it was the right seat for us. Would recommend our friends and family to Aaron. When we went to check out, Kayla was most effecient in a professional and timely manner. Will go back whenever we need new furniture!
Tyler was really helpful at helping me find a couch I loved. He also gave my daughter a balloon which really comes in handy when you are trying to find your kid running in the store. Amanda was also really helpful and accomodating. :)
TJ and Amanda were very helpful and nice! Thank you again for all your help!
Lots of inventory and prices are reasonable.
Great experience shopping for a mattress. Tyler and Kayla were both very helpful.
Working with Ashley at Ashley furniture was a great experience. She listened to my interests and found a living room set that met my needs. I'd recommend others to work with her. That said, the check-out process was laborious and time consuming. The floor agent who assists you is not responsible for processing your payment, which takes FOREVER. Try to go at an off hour to avoid this wait!
Scott listened to our needs and found us multiple options, then worked with us on the price. Got a great deal on a sofa and loveseat!
Robert and Brittany made our visit most pleasurable! They both are "keepers! Will return in future.
Brandon was very helpful and so was Casey . Brandon move end tables for me to see different looks . Great experience.
Sales assistant Scott was very friendly and helpful with my purchase today. And kayla had me checked out in no time. Recieved a good price. Thanks so much
Beautiful furniture, reasonable prices, excellent customer service... beginning with Brandon in sales to Owen in customer support. These guys are awesome! No hassels, just great service. The manager that authorized the extra discount is pretty good too. I love the furniture and will definitely shop Ashley for quality and comfort.
Was helped by Rob and Kayla- they both went the extra mile to make my service quick and for me to leave happy.
My visit to the Store was nice and with a help of Brandon I’ve found what I was searching for. He patiently asked to all my questions. The customer service representative Amanda explained all necessary purchase information very detailed.
On 9/13/18 my husband & I walked into the Hagerstown store to walk around & look for a sofa & loveseat as we had been to several other furniture stores & hasn't been able to find 1 to our liking. So after a few minutes we were confused of what we were trying to find. So we met Tyler a sales associate & asked what we were looking for - well I was trying to see if we could find a sofa & loveseat in the color grey & a nice leather. Well Tyler asked several questions of why I was being very specific & I told him that the set we had was over 20 yrs old & that we had a 13 month old Rottie & a 5 yr old German Shepherd. Tyler said he could relate as he grew up with Rotties. So he was showing us several sets & we actually found a sofa & loveseat. We were told by Tyler & Brittany the customer service representative that they didn't have both pieces @ the warehouse & that we would receive a call when it was in the warehouse. Well I got a call that both were in & scheduled for our new furniture to be delivered on 10/6/18. It was delivered today & are very happy with our choice.
OWEN Great customer service! Helped me take apart my table and put it into my car. I refer him if you ever come to this location
This store in Hagerstown is the worse store I have ever seen. I brought a couch a year ago,2 weeks after I got it I found a hole in it. I called they gave me the run around and told me I had to go to the claims dept I took 5 year warranty out on it. Well then they gave me the run around. I continued to find holes in the couch. I made call after call, email after email... for a year now!!!! They will do absolutely nothing about it. Will not let me speak to a manager!! I feel like I'm on a tv show being set up! I can't believe this is really happening! I even offered to buy something else there if they would just take back this horrible couch! Why did I buy the extra warranty?? So please really think long and hard before making a purchase!!!
Very pleasant experience! I usually hate furniture shopping, but Brandon made it easy and didn't smother us like most furniture salespeople. He actually even recommended the couches we ended up buying. Amanda was very helpful and thorough in helping us finalize the paperwork. Overall, we're very happy!
The wife and I were looking for a sofa. We were impressed the moment we entered the front door. We had an idea what we wanted as far as color and style. Your salesman Scott approached us and asked how he could help. He listened then showed us a few pieces. The nice thing was he didn't shadow us around as we browsed the rest of the store but he did however check on us several times. He then helped us with our final decision. And finally Amanda was very courteous as we made arrangements at the counter. She said she would keep in touch with us as the arrival of sofa and she has.
Fun place to slowly shop and be inspired.
Robert helped my husband and I pick out a couch and coffee table for our new apartment, we had a great experience!
I ended up returning the couch I bought, but TJ was a trooper when I had him measure half the couches in the store with a string that I cut the size of my wall. Mayuri was great too....made the whole buying process quick and easy.
Absolutely the best service I have received in a long time. Mr. Cline(Sales) was very knowledgeable and Amanda(Customer Svc) service was superb. Thanks guys.
I had a great experience at Ashley Furniture. The two employees who worked with me,TJ Mose and Amanda, were helpful and patient as I looked for furniture for my daughter's bedroom.
I would like to give the office manager, Kayla, a five star review. She went above and beyond her job to obtain a pair of end tables for us that we had been waiting for. I appreciate her stepping up and helping us even though I don’t think it was her responsibility. I would also like to give the store manager, JD, a five star rating for physically driving to another store and picking up said tables. I am giving the store itself a 3 star rating because of the delay and hassle we went thru to actually get our end tables. We should never have had to go thru this. I will still shop at Ashley furniture but with some hesitation.
I went in with my sister who was in need of furniture - Tyler was very helpful and answered any questions we both asked. He wasn’t pushy and didn’t follow us around the whole time which was great. He made us feel very comfortable thru the whole process. Amanda checked my sister out and made sure my sister knew exactly what she was getting/paying for. She went over everything very clearly.
Brandon was our sales rep he was very helpful and knowledgeable, we were very happy with our purchases. Casey helped get our order done, she was polite and knowledgeable, she processed our paperwork quickly.
Friendly, helpful and efficient Tyler and Kayla made this furniture buying experience wonderfully easy!
Robert was great to deal with!!
Had a very productive visit to the Ashley Homestore today. I was helped by Tyler and Brittany. Some lovely furniture will be on it’s way soon! Thanks Tyler and Brittany!
If you want TOP NOTCH service, Ashley Furniture in Hagerstown, MD is the place to go. I am always willing to pay more for great service but didn’t have to here. I got exceptional service and quality furniture at a reasonable price. That’s a WIN all the way around! Robert and Kayla were AMAZING and deserve a huge pat on the back for putting up with me. I spent approximately 8 hours over the course of 5 days at this location. Robert was tasked with the first challenge. I needed to find just the right sofa for my home, which was built in the 1950’s when furniture was much smaller. I had my heart set on a sectional, no larger than 100” x 100”, not too light and not dark brown (yes, I am that person). It was his service during that first visit that fed my determination to buy a couch there. Robert was patient, helpful, and most importantly KNEW HIS STUFF! He offered his opinion, was not super “salesy” and seemed truly interested in helping me find just the right sofa. Kayla assisted me when I was at my worst. Long story short, I purchased a sofa and loveseat that would have been too big, decided on a different sofa only to find out that it had been discontinued, and finally found a chaise, loveseat combination that will be perfect for our space. Kayla remained professional and empathetic through my frustration, tears, and sleep deprivation. She offered her opinion and helped direct me when I needed it most. Without a doubt, the team at this location knows the meaning and importance of extraordinary service. If it was your goal to earn my business with an exceptional shopping experience, knowledgeable sales associates and dedicated customer care, well, let’s just say, YOU NAILED IT! Thank you!
Aaron was a great help with finding a desk. He said he was new but helped me with ease asking questions that helped me Manarr down my needs and wants
It was a nice experience from start to finish. We were greeted at the door by Aaron, he was very friendly and helpful with getting the deal we wanted on the beautiful sectional we ordered. Kayla was also very friendly and helpful with checking us out and arranging our free delivery.
Had a great experience at Ashley’s buying furniture and kitchen table for our first home! Aaron was so helpful and a delight to work with as well as Mayuri everybody was all so very helpful and we are very excited for the beautiful furniture we had purchased!
This was my first time purchasing furniture and I had an amazing experience. I have just purchased my first home and the sales associate TJ was so patient with me and helpful. I’m young and most furniture stores didn’t take me seriously when it came to purchasing furniture but TJ was awesome and even help me measure everything to make sure it fit perfectly! And when I had to finished selecting my furniture Amanda did a great job stepping me through the financial part of purchasing it. The selection and staff are all amazing here I highly recommend purchasing furniture from Ashley’s in Hagerstown!
Was helping my girlfriend choose a new automated bed..TJ was very helpful to us showing us everything we were asking about...After choosing Amanda in customer service rep was very helpful and took her time with us going over all details. No pressure by anyone, Enjoyed shopping there. My girlfriends name is Diana Barnhart, she is one who bought the bed
We love Ashley Furniture. Our sales person, Darnell Charlton, was super helpful and went the extra mile for us. We wanted to see a table that was in the warehouse but not yet on the floor so he and the manager found the table in the stock room and I was able to see it. Darnell was courteous and easy to work with and helped us get some beautiful furniture for our new house. Even their staff at check out was gracious and courteous. We found Mayun to be delightful to work with. If you are looking for furniture, make sure you check out Ashley Furniture in Hagerstown. You won't be disappointed!!!
Great people to work with. TJ and Amanda were very knowledgeable. I would definitely work with them again.
Brandon, our sales associate, and Mayuri, our customer service rep, did a great job. We were able to quickly view the sofa and ottoman we had seen online with Brandon at the store, and Mayuri got us through the payment process quickly and efficiently. Overall really great experience and I would highly recommend both of them
The three year old granddaughter looked at the children's furniture while we were walking around and said it was beautiful and a makeover, she was very impressed We were looking for an entertainment center and did not find what we wanted but they did have a lot of other furniture that look nice but we didn't need. If you found my review helpful please give it a thumbs up, thank you.
Today - I made a purchase and received outstanding service from Sales - Darnell Charlton - JD / Store Manager - Customer Service / Casey and Warehouse/ Kenny. I was treated with respect and I felt like I knew them for years. I will be back for more purchases. THANK YOU!
Awesome experience. Have been dealing with this establishment for years. They even took the time and applied my warranty credit from previous furniture that I haven’t used and applied to my new balance. Scott and mayuri were very helpful.
My fiance and I just went to the Ashley Homestore in Hagerstown, MD. Everything about this store was wonderful, the atmosphere and aesthetics were hypnotic, it made us feel right at home. As well as the atmosphere, the sales associates were fantastic! TJ had us feeling like a long time friends/family, let us try all the beds and bases, and brought us to our first couch that we will soon bring into our home. Mayurl also helped us finalize our purchase, and helped us track down the color of the couch we wanted; she was genuinely kind, which is hard to come across. I would recommend this place to anyone i cam in contact with.
This was by far the best furniture buying experience I've ever had!!! Tyler was my sales associate, he went above and beyond to help us. He was extremely knowledgeable on all the pieces and so patient with us while we were deciding. He was not pushy or trying to rush us to make a decision. We looked at many other furniture stores and could not come close to the quality, price or service we received from Tyler. I also want to thank Mayuri and Amanda for all their assistance in helping us get the finance plan that was right for our budget and needs. I would absolutely return to this store for any other furniture I may need in the future.
Tyler helped us out. He was VERY helpful & we got the sofa we wanted
Tyler was excellent, he helped and showed us around and took his time! Hes great!!!
Great furniture
Great store and great deals. Thanks to Robert and Mayurl for taking care of me and my family and helping us to furnish our new home. Even the manager was nice enough to give balloons to our three kids. Well done team Ashley!
TJ and Kayla did a great job helping me with my dining room and bedroom selections. Prices were low and quality of the products is very high.
T.J. and Mayuri were great! They were very personable and friendly. T.J was very knowledgeable and helpful with helping us find a bed for our son.
Tyler was very patient listening to me and my wife negotiating and arguing lol. We were well taken care of and got exactly what we needed at a great price!
Great experience with T.J. Mose. He was very patient while we made our decision on two sofas. Amanda, who completed our transaction was very nice and friendly as well. Would definitely recommend!
I visited this location with just a mattress in mind. An hour later, I walked out of the store with a mattress, a sectional and a bed. Needless to say, Brandon was awesome and has superb customer service. Amanda made purchasing smooth and easy. I couldn’t have asked for a better experience.
We purchased a beautiful living room set. Not knowing there was a big sale and we were able to get better deal, 50% off set with free shipping and $100 store card. What an awesome deal and sale. Thank you Brady and Kayla for helping us today. You both were very kind and made our purchase easy and smooth.
My parents (mother, especially) has been looking for a sofa for the last three years and she finally was able to locate one that she could sit on comfortably at Ashley Furniture in Hagerstown Md. Robert Cline was her Sales Associate. My mother could not wait until she was able to pick up her sofa and love seat on July 25th. This evening she called me and asked me to come see her new furniture. When I walked into her living room, she had the biggest smile on her face. All she wanted to do was talking about how great Mr. Cline treated her and how nice and professional he was. My mother doesn't have internet and she gave me the paper with the feedback on it and asked me to write a review for her. Her name is Donna Didawick. Thank you to Mr. Cline and to the Ashley Furniture Store that is located in Hagerstown Md. You made my mother ecstatic and so relieved of having to keep searching for a sofa and loveseat that she could sit comfortably on. And yes....I will write what she did on the yellow paper...."He was Great". For my mother to say someone was great....she truly means it. Thank you for making my mother (and my father) to have smiles upon their faces. God Bless you and may your Corporate Offices know they have a very special employee. Sincerely, Jan Didawick, daughter of Mr. and Mrs. Ercel and Donna J. Didawick of Berkeley Springs WV. 7/26/2018
Very patient. Brady and Mayuri were very helpful. Will return when we need more furniture.
I wanted to purchase a sofa they had online. My husband called earlier in the day, mid morning, to see if there was an option to ship the item to the store instead of having it delivered as their delivery price is ridiculous, at $150. Wolf’s is $79-89. The store person said she needed to speak to the manager and call him back. Hours later still no call. I ended up calling in the evening and spoke to a not-so-friendly associate who had the information at her finger tips (so they just decided to never call us back). The manager “could get the sofa for 414$” when online it was 299$ but had the 150$ Delivery, so I would have saved $20 but had to drive to another state to pick it up. Long story short, I called Wolf Furniture, was able to get the SAME sofa price matched to the 299$. They have a delivery to the store option for 25$. We were able to add a 5 year protection plan on the sofa and STILL paid less for it than we would have at Ashley, since they try to get you to buy something for cheaper but put cushion to the price in their delivery charge and not give a pick up in the store option. Take your business elsewhere. We had a pleasant experience at Wolf and didn’t deal with poor attitudes.
Brady and Ron were amazing and easy to work with. I am furnishing an entire home, although I only bought a few pieces from them SO FAR, I am absolutely satisfied. I will be returning and will ask for them by name to assist me.
Purchased my living suit at this location last night and was VERY PLEASED with everyone I came in contact with. Robert was my sales guy and Mayun checked me out. It was a smooth easy process. Even had my three young children with me who was ready for bed at 8:00pm and the employee's played& interacted with them and gave them balloons. Highly recommend going to Ashley's for your next purchase. See Robert the sale guys and Mayun the check out lady :-)
Brandon and Amanda where amazing to deal with. Very helpful
My fiance and I are first time mattress buyers and did not know what we were looking for. Sales associate, TJ Mose, worked with us, got to know us, and told us everything we needed to know about every mattress and our options. He was not a pushy sales guy, he gave us the info we needed and let us feel comfortable making a decision. We decided on the perfect mattress and couldn't be happier. Both TJ and Mayuri helped us understand our financing options and gave us a great deal!!!
Although they sell furniture, and most look good, they are expensive. Cater to higher clientele. Not my cup of tea.
We had a great experience and found a lovely bench/chest for a good price. T.J. was very helpful and introduced us to the big screen furniture search app. Amanda at customer service was very nice as well. All in all we are very happy and the bench looks great!
I would give a no star....but not an option! Save yourself the frustration and go to another furniture store!
Brady Hess was extremely helpful. He was friendly, and is a very hard worker. He helped us find the right mattress for our comfort needs, and our budget. Ask for Brady if you come here!
About a month ago, I purchased a grey tufted head and foot board sorinella style. It was exactly the style I was looking for! I had an awesome experience with Scott the salesperson. He was kind, honest, and very patient with me. I had a bad experience with a previous purchase at their competitor's store so I was pretty insistent on confirming certain details. He never seemed annoyed with my inquiries. He only reassured me that everything I asked for would be delivered to me for the price we agreed on. I will be doing business with him again for sure!! Also, the young woman at the back of the store who conducted the purchase transaction was amazing, relatable, and made me feel very comfortable. Keep up the amazing work!
Lots of furniture.
Kayla and Casey from the Ashley Homestore in Hagerstown, MD were very helpful even through the cancellation process. They maintained a kind and courteous attitude toward me and understood my dilemma with their products. Thank you to Kayla and Casey for your exemplary customer service!!
Nothing but lies and the manager was rude! delivery is a scam because you will still be waiting at 9pm for furniture they tell you is still coming but it is not.
It is ok
Furniture and home items it was ok
sales people very very rude
Great Service and support from the time we walked into the store to the time we left. Special Thanks to Robert Cline and Daja Stevenson. Our shopping experience was perfect.
Great service from Brady Hess and excellent service from Amanda
Brady Hess was really helpful seemed knowlegeable. Amanda was very fantastic at checkout great team!
TJ was helpful and got me the best price for the items that I needed for my son. He never came across pushy and really tried to help me find the bedroom suite that suited my family’s needs. Great job and Great service.
My wife and I finally purchased furniture mostly because of the great help we received from the pleasant and knowledgeable staff. Thanks Ed Brady Tyler Ron and Daja!
Had an aweome experience this past weekend-ordered a new bed for our one spare room. Tyler made it easy and were in and out of the store in under 20 minutes..couldnt have been more pleased!
T.J. Muse was our sales person and was just plain AWESOME. My wife and I wondered into Ashley Home Store to look into a Dining Room set and was approached by T.J. He was knowledgeable, extremely helpful and very pleasant. BRAVO T.J., Job extremely well done !!
Great service on my recent purchase of patio furniture!
Recently purchased several pieces of furniture. Big thanks to Sola for all his patience and helpfulness in making sure I got exactly what I was looking for!
The buying experience was excellent, we appreciated the assistance and the effort going above and beyond. TJ, JD, and Amanda thank you for the help with the sale. The other lady in the office I’m so sorry I have forgotten your name thank you as well. Sola, you get a shout out too just for being so fun and silly. Overall experience: excellent selection of furniture in reasonable prices from affordable quality to fancy. Naturally I gravitate toward fancy products on an affordable budget.
This place was nice until the sales associate changed the price 4 times. And the store manager shook my hand but wouldn’t look at me. Oh but there is more.... walk to the back on the store where I think they complete in store financing. These employees look like they were homeless. Me and my wife walked out beware of this store. Oh and one last thing each store is individualally owed there is no home office to contact about this stores behavior. Ended up shopping next door at their competition. With a better experience.
I purchased a beautiful, leather sofa and recliner. I was super happy with the selection they had! The prices were also very reasonable in comparison to other places I had looked at. My sales consultant, Robert Cline, was awesome! He was very knowledgeable and was not pushy. He was there to answer my questions and allowed me to make my own decisions. Melissa, who helped me with the financing and paperwork, was also extremely nice and knowledgeable. My overall experience with Ashley Furniture in Hagerstown MD was wonderful!
Mike, our salesman, and Kayla, the manager, were both wonderful to work with. They understood our situation and made it work for us! This was our second time purchasing from Mike and we will be sure to come back to Ashley when we need something else for our home!
Had an excellent experience here. Mike M. took great care of us when we came in and purchase a sofa. He was easy to talk to and made us feel like our business was important. We will definitely buy our future furniture from Mike. Daja was also exceptional. Her smiling face and personality are an asset to Ashley's customer service team.
Mike Middledorf did a great job helping us find what we were looking for and Daja was very helpful at checkout.
We just left Ashley's in Hagerstown. What started as a great experience ended badly. Mike Middledort was excellent. He helped us find a great sofa and kitchen table set. We had no intentions of purchasing but Bc we liked Mike so much and found a couch we loved we decided to pull the trigger and purchase. I would like to point out that Melissa, who checked us out with payment was also great. The problem arose when JD, the sales manager, walked by as we were completing our payment, and he yelled out to Mike, "Hey Mike, we have other customers who are waiting and need help." Insinuating that mike was wasting his time making sure we were all taken care of with our purchase. Mike was providing excellent customer service to us. If I didn't like Mike so much we would have canceled the transaction. The kicker was that when we walked out, there were 3 salespeople waiting at the door for customers to enter. JD was simply trying a sales tactic that was uncalled for and unprofessional. I'm really considering canceling this sale purely Bc of JD's display of unprofessional and rudeness.
Brady Hess was very helpful. He answered all my questions and took the time with me to pick out the best mattress and box spring for me. I would definitely recommend him to anyone coming to buy furniture. I have had nothing short of a great experience. Thank you so much for that.
Never will i do business with this company again. Please read the fine print on your warranty items. They will cover a warranty but the warranty then is null and void on any replacement order you buy. On top of that the Hagerstown store told me yesterday I only have 30 days to use my warranty credit. After that the credit is gone. Today I get a letter from GBS the warranty company stating I have 6 months to use my credit. The manager stated "we have a new company and were not on the same page yet" then proceeds to say the normal is 3 months to use the credit. I don't even think he realized he was talking so much BS that he told me 30 days yesterday and now 3 months today. How many people have been screwed out of their warranty credits by these people? And a five year warranty that expires after you make a claim on it, isn't a 5 year warranty its a joke. Never again. The next household purchase will never be with these scam artists again.
Brady was very helpful with helping me decide what I furniture I wanted and help me stay in my budget. Very professional and friendly.
Brady did a great job helping me get furniture for my patio. The sale was flawless. Much appreciated
Tyler was great help in finding me the dining room furniture I needed last Saturday (05/19/2018) and crafted a good price. Kayla was great help with the finishing touches.
Amanda was also really great. She was thorough and very willing to explain all of the details of our purchase. She was even able to get our new dresser on the next truck delivery! Great service here.
Nice selection and the people are helpful, not over bearing.
We came In looking for a dinning room table and chairs. We were greeted by mike Middledoff and he was very nice and helpful. He was very knowable and showed as a lot. He was funny and helped us a lot. We bought from him because he was very knowable and we will come back . Thank u for the time u took with us.
These people are horrible. They won’t deliver my furniture all at once like they told me they would before I made my purchases. They got really rude with me on the phone. The manager hung up on me just because she knew I was right in the points I was making and that I was lied too. I will never shop here again. They are very unprofessional.
Customer service is outstanding! Product was ok not made well.
Scott Sword was fantastic!!! Helpful and patient as I browsed the store for a bit!! He was one of the best salespeople I’ve encountered in years! He remembers how customers should be treated!
I just purchased some bedroom furniture thank you to Brady for being so kind and helpful. I will definitely be back soon to purchase some more things. Very helpful as well as professional.
Just got ran off the road by one of the drivers in the box trucks.
We have been fortunate enough to have Robert Kline help us with our furniture needs. Robert is very knowledgeable and very personable. I totally have enjoyed working with him as he makes furniture shopping that much more fun!
Poor quality of furniture
2 plus weeks for delivery once it is in their warehouse is way too long.
Sales people were great, pushy trying to sale their warranty which I didn’t appreciate but the real kicker is they charged and billed me for the furniture and I still haven’t received it and it’s been over a month since purchase. About to cancel my order and go somewhere else
Furniture is nice but it very expansive and the people are ok i had one person ask how iwas and what i was looking for the other person wss in a chair laying down it was rude.
As soon as I walked in someone offered assistance. When I responded with I was just looking, instead of pushing he said he would check back in later and did. Out of the 3 furniture stores I visited in the area this is the only one who offered help.
Very over priced cheap furniture. The lighting makes everything look good and expensive but it's very cheap and cheaply made. Their online reviews are good; because, they review their reviews and post only the ones they want to.
The office manager named Kayla was very rude when I called to check up on my order when I was physically there in the store the store manager assured and promised me that my furniture and everything will be ready teusday for pickup and when no one gave me a call I called the next day to ask about it and she said they had a few pieces and the rest will come next week I told her I was unhappy and I wanted a refund for everything because this was very unprofessional... this is the second time they had done this , I’m not happy with this at all when I called she had lied to me saying she will refund everything and then he second time I called to make sure if she refunded it she said “I never said anything like that” in the rudest tone , I’ve never had an experience like this and I will tell all my friends and family to NOT SHOP AT ASHLEYS EVER AGAIN !
Mr. Ron Stevens was my salesman when I bought furniture at Ashley’s the other day and he was incredible. Very honest and easy to talk. Will definitely recommend Ashley’s Furniture over any furniture store because of him. Thank you Ron!!!
Ron Stevens was my salesman while I was looking to furnish my entire house. I walked in unsure what I would end up with but Ron was extremely helpful, polite and kind. He was very patient as I walked around the store many many times, sat on lots of furniture and looked at all kinds of pieces for my house. Any question I had, he was on it. I ended up furnishing almost every room for my house and I got one heck of a deal. I was not disappointed and will definitely be back for more. The new manager was also very nice and very resourceful. Great job!!
Ron Stevens was our salesman while shopping at Ashley’s. He was nice, polite and extremely helpful during our search for new furniture. He promised us a good deal and he definetly gave us one!! Definetly will be back and will recommend this place to others! Thank you Ron!
Mr Ron Stevens is one of the nicest and friendly salesman I have ever met. He is also very personable and helpful in every way. It was such a pleasure to have him as my salesman.
My wife and I went to Ashley Furniture this past weekend to look at furniture. Zachary greeted us and was available to help us find what we were looking for, but gave us plenty of space to browse. He and JD the manager were very friendly and offered us a very good price and free shipping. There was a lot of variety to choose from and the quality appeared to be very good. We were very happy with the service and would shop here again when we need additional furniture.
Beautiful furniture at reasonable prices. Staff and associates are very helpful and reliable. Can be seen from the highway and has plenty of parking. Easy to find location and you find what you are looking for. If you do not see what you are looking for just let them know and they will go beyond to get it for you. Or they will even order it with no problems what so ever. Love them !!!
I was lied to about the return policy for items during my initial sale. I've had the worst time with this store. I went and purhcased my bobs discount furniture without any issues Avoid these people at any costs!
Terrible place , prices were doubled Theu are decefull and dishonest. Also they so not service their products.
Large selection, excellent prices, and our salesman was very helpful without being pushy or overbearing. We set out on the day to shop all day for living room furniture, but Ashley was our first and last stop, and we were done before lunchtime. A very good experience overall.
I bought many times from Elizabeth and each time was amazing. Furniture came in in a timely manner and delivered promptly. Elizabeth will be my sales women for life.
Worst experience ever! Paid with a corporate check and they told us we could come and pick up our table and chairs on Monday, as this was a Friday. We my driver arrived they said their was 10 day hold on personal checks, we explained that it was a corporate bank check and that their employees said we could pick up our furniture. Then they said there was a problem with our tax exempt as they were waiting for our Corporate headquarters to release the tax money to them. We had our finance employee at our headquarters call and explain this to them that tax exempt is exactly exempt from paying taxes. The managers at the Hagerstown Store were rude, lied to us over every thing they could. Calling their corporate headquarters in WI doesn't help, as they said oh you have to call the MD headquarters and they were of no help at all. I will never buy from Ashley Furniture or Ashley HomeStore ever again.
The joke continues, I was called with a revised "estimated" delivery date putting it an additional month further out. An utter joke of a company to deal with.
Do Not Buy Furniture Here. At you own risk of losing your good money. Sold my mom $900 Recliner. 2 weeks later electrical components not working and after buying a 5 year warranty which she was told verbally covered all, is now being told must pay $ 150 just to have a technician come look at it. Told by a corporate rep that picking up your own furniture voids warranties. So you must pay $69+ delivery fee to have delivered I assume to keep all warranties intact. Just sad that seniors on SS wouldn't be taken care of a little better when clearly a manufacturer defect is occurring here.
Nice selection of furniture, friendly employees
Jen was awesome and didn’t pressure us!
Jenn was a great help!!
Went into Ashley Furniture today to browse their Black Friday weekend sales event. Ron greeted us warmly and pointed us in the direction of recliners and love seats. He gave us time to look on our own and did not pressure us. He was helpful when we asked questions. If he didn't know off the top of his head, he did the research to get us the answer. Brittani was quick to complete our purchase and explain the delivery process. Very happy with how we were treated today and would definitely buy there again. Jennie and Eric Moran
The furniture was reasonably priced and of good quality. The sales staff, the general manager Mike , and Kayla behind the scenes were helpful and involved. My problem was with everything that occurred AFTER everything was paid for. Delivery was several weeks out, and that is understandable. Delivery was set for a Tuesday. After rescheduling my day (they don't have a time for delivery until end of previous day), they called me around 1000am to announce their truck had broken down. They then informed me they couldn't deliver for AT LEAST another week. Finally 8 days later another day off, another delivery. This time the bed delivered was WRONG. I am now waiting for the bed delivery having no idea as to when it's going to arrive. Again, staff great. Final execution awful.
Jenifer was great help
Jen was an awesome sales associate, got great deals on Black Friday!! Thanks again Jenifer
Robert Cline and Karina Alderson thank you very much for your help great customer service
You have a great customer service team Angelica was very useful and efficient with giving me the information I needed provide great customer service skill and feed back overall experience was amazing thanks you guys
Hi, I went in about a week ago and Angelica was very helpful with showing what I needed and helping me make the best choice.very polite
Great customer service from Angelica at CSR. I had an issue with my delivery and she fixed right away. In less then two hours she was calling me back with a solution to my problem.
The staff here is very polite. Angelica was really patience with me as I made my decision. No pressure as I looked around the store. I definitely recommend going here for a great shopping experience.
Great place to shop really enjoyed Jenifer help picking out my furniture!
This place is amazing!!! Great staff , great furniture . I had sales associate Jada when I came last week to pick up my chairs . Amazing customer service !!
Jadea did a wonderful job assisting me with all my needs. I definitely will be back because of her wonderful personality. Thank you very much for taking the time out of your busy schedule to make sure I was a happy consumer.
Jadea was an excellent help too me and my family when shopping around looking for furniture. She was so kind and patience, Jadea went out of her way to provide me and my family with more information than was actually provided.
Great service. Jadea was a amazing help ! #love it
I had some great service from Jadea with very good and quick service
Lovely furniture, great prices and the Sales Advisor Jadea was amazing with helping me find exactly what I wanted.
I came into the store looking for a new bedroom set. I had no idea what I wanted. I believe the sale associate that helped me was Jadea. She was helping me look for the perfect match for me. I will be returning soon to purchase and I want to specially thank Jadea for her hard work.
Jadea Adams was so helpful. She gave me time to look around and did not bombard me at the door. Her professionalism and knowledge on certain products help with my decisions as well. She’s awesome and I will always come back to her!
Jaeda was very helpful and polite wit helping me make the best decision on my purchase
Recently relocated back home and needed a new bedroom suit Jadea really helped me pick out things that not only matched my style but also fit into my budget! So grateful to her help!
I was recently in the store looking for a new bedroom set for my son..... as boys are very picky, Jadea suggested the perfect set for my little guy!! He absolutely loves it. I couldn’t be happier with my purchase, all thanks to Jadea!
Great experience with Ron will definitely be back
Stopped by to look at furniture, Ron was very helpful, great guy!! will be back..
Just wanted to say, I was very pleased with you guys customer phone service Ms Angie I thinks was her name, I forget, but keep up the good work #1 store to shop at you won't be disappointed EVERYONE
Jadea Adams helped me pick out some furniture and did a very good job! Her customer service was excellent!! A++
I had an experience with a young lady I believe her name was Jadea, I must say, she went out her way to make sure me and my wife walked out more than satisfied. We picked up a living room and bedroom set. Thank you Jadea
Myself, my boyfriend and daughter went in on a rainy day just to kill time. An employee approached us and asked how she could help us and we politely declined and said we weren’t interested in buying that day. The remainder time we were there she followed us every where we went and if we even glanced at an item she would immediately start trying to sell it to us. I told her again no thank you I’m not interested yet she still persisted always keeping within 5 feet of us and I then said loudly, “man what a pushy sales person, I just want to browse and be left alone.” I know she heard me yet continued to follow us and try to sell us everything the store had. I’d finally had enough and we left. I will certainly not be buying anything from this store ever. Be warned if you go to browse you will likely be attacked by that money hungry vulture. The other staff members were polite and asked if we needed help and then left us alone. Why was this one woman unable to do the same? Who knows
Jen and Angelica were an absolute delight to work with. They got us a great deal on a beautiful sofa with chaise. I can’t wait for our new furniture to arrive. Thank you so much Ashley in Hagerstown.
I loved it here everyone was really Nice and friendly, especially Ed Hood he treated us with nothing but respect. He was really caring at helped us find our perfect bed. It was great I totally recommend to go here if you like to be treated with respect. Santiago Family
Went into the store looking for furniture for my sons room, Ed Hood was our sales person and he was great! He showed us all the options for furniture for our toddler and suggested buying furniture he could grow into as well. Ed was very helpful the most professional sales person I have met in a long time.Ed gave us tons of ideas we are still looking but we will be going back to Ashley Home Store for our furnishing needs and definitely looking for Ed Hood! Wonderful associate!!!
I would like to acknowledge Ashley Furniture in Hagerstown, specifically Sales associate Preston as well as CSR Angelica for an amazing shopping experience. This was our first experience with Ashley Furniture and we will definately be back. The attentiveness, friendliness, and just overall great customer service that we were shown was great. These two are top knotch employees and deserve to be recognized. Thank you!
Jen and Angie were great help
Jen was very helpful
Jen and Kayla were extremely helpful and friendly! Made our visit very easy! Thanks!
Jenifer was a great sales person and helped us out!
Nice selection. I found the set I saw online in store so I was able to check it out before I bought it. Robert was the sales associate who helped me. He was very knowledgeable, super friendly and helpful. He deserves five stars, but I gave four because of issue I had when trying to pay for my merchandise. The card reader wasn’t working, so I had to go back the next day with my checkbook.
I was in the store just browsing & Ed Hood asked to help me... He was knowledgeable & Very Pleasant... 😊
Jen gave us a great deal and found us a loveseat to match our couch!
Visited twice this month (October) and dealt with Ed Hood both times. He was very helpful in finding the table we wanted and helped us save money on it. Would gladly do business with him and Ashley Furniture again.
Jadea Adams was great with showing us many different living room sets and being very patient with us. If we need furniture again, will absolutely go see Jadea.
There are two reasons for buying furniture here. 1. Jen. 2. The furniture. What else do you need?
This place is great! Although every employee was beyond helpful with answering any questions had, Kiera went above and beyond to make sure we were taken care of and even helped with keeping my son busy. My experience was outstanding!
Jen was such a great help when we were in the store. I am sure we will be back and we will definitely ask for Jen!
Never had fun buying furniture until now. Jenifer was great and help me get exchange my milk crate chairs with some wonderful grown-up furniture. Thanks again
This place is great and Jenn Hare is the best sales rep their!!!
Jen was very nice and helpful. She seemed genuinely concerned about whay i wanted and made sure to keep it in my price point.
I was in the store recently since we are relocating and Jen was great to work with. I am sure we will be back in the future. Thanks for your help Jen!
Stopped by Ashley Furniture recently looking for several new pieces for our new home. We met Jen when we came in. She was great. Very helpful, knowledgeable and not at all overbearing. Would certainly go back and ask for her specifically in the future.
I was in not too long ago getting an idea on how to set up a remodel on a family room. Jen did a fantastic job helping me brainstorm within my budget and was really able to speak to what sales were current and upcoming. I really appreciated her patience and input while I was there, and will definitely be coming back. Thanks again Jen!
I received help for Jadea, she made it the best experience I ever had a furniture store! She was very enthusiastic and friendly she was also very honest! I will definitely visit again. Thanks so much Jadea!
Jadea Adams was a joy to work with. She answered all the questions my father and I had. Can't wait to get my furniture in my new place. ")
Jen and Jades was great to work with!
Jenifer Hare was great in helping us ,to find exactly what we wanted for our bedroom. She pays attention to what the customer wants .
When I was shopping for my new home, I received amazing customer service from Jadea! She helped me find the perfect pieces to make my new space feel like home. I was very pleased!
Preston Sharpe was a great help showing me around and assisting me! Excellent customer service!
Thank for all your help jadea adams great job at what you do
Jenifer Hare help my husband and I a couple weeks ago. We came in, desperate for a new bed, that would help support my husbands back. She was knowledgeable about the mattresses and we ended up with an amazing bed. We couldn't have made a better choice without her! Thanks Jenifer Hare!!!!
We visited Ashley Furniture in Hagerstown looking for a new couch. We just moved, didn’t have a couch, and needed one ASAP. We were very upfront about this. After the salesperson told us the couch we liked was not in stock the floor manager told us he would do anything in his power to get the couch to us as soon as possible. He tried hard to sell us, giving us what we felt was a good deal. After ordering the couch we received no communication from the floor manager or the salesman. I called often (every couple of days) and was given very vague answers. They weren’t sure when the couch would arrive. Maybe 3-8 weeks. Not once did anyone from Ashley call me with updates. I had to call every time. And was finally assured it would arrive on the 18th. 3 weeks after we ordered it. I was not happy with Ashley’s customer service. The couch is ok. I wouldn’t recommend buying furniture here.
Dont waste your time here! I received some of the worst customer service I've ever experienced at this store. I purchased a table and 4 chairs and when I picked it up there were only 2 chairs. They ordered me 2 new chairs and I planned on just picking them up when they came in, no big deal. Well after not receiving a call for weeks I finally called to see where my chairs were, the lady told me they were in and that they had been calling the wrong number. Only 3 days after that I went to pick them up and somehow they sold them in that time! When I talked to the "manager", Mike, he was extremely unapologetic and made it seem as if the problem was my fault for signing off on paperwork that had the wrong number. I asked if they could at least deliver the chairs so I didn't have to come back for a third time and they couldn't even offer me that. They promised to call me Tueday for my chairs and now Thursday I still have not received a call. Needless to say this will be my last time purchasing furniture from any Ashley Homestore.
Jadea gave great customer service when I came in looking for a dining room set on a very low budget! I’d always ask or look for her if ever I need help in finding affordable furniture! Thanks for the good service!
Enjoy the day at ashley with jadea shoping for furniture found every thing i need for my home with her help thank you jadea
Jen was excellent helping me find a loveseat sofa and chait
Jen was a great help
Kiera Smith was so helpful. She made my experiemce not only fast and effortless, but also enjoyable.. thanks so much!
Preston gave me some of the best service I've had. Hope to do much more business with him in the future
I had great customer service provided by Jadea Adams! She was very outgoing and kept a positive attitude through my whole shopping experience 💕
Jadea made my visit absolutely pleasant. She assisted me in finding wonderful decorations and furniture pieces for my home and expressed so much interest in assisting me! Jadea is an asset to this company & is the reason I will be returning to this location!
Great service from Jadea!
Jennifer hare was really nice and did a great job helping my find a new bed thanks Jennifer :)
Had a wonderful experience with the help of Jada. Coming in the store I had so many ideas for my new college room but couldn’t narrow it down. Meeting Jada helped me narrow the exact idea I wanted and helped me get the items I needed to make my new room not only my style but felt like a home away from home. Thanks Jada !
Came in to the store in Hagerstown and was greeted by Tyler T. He turned out to be the greatest salesman. Very polite and worked with me on getting my dining room set. Thank you Tyler T. I would ask for Tyler when you go in.
Had a wonderful experience with Jadea she allowed me and my girlfriend time to look around the store check in with us just to make sure we were doing well. She was very pleasant and didn’t try to pressure us into buying anything . She greeted us with a smile and asked about our interest. Once we found a few things we like she explained them to us and allowed us to make a decision. The store is very well kept and clean.
Preston is very charismatic and knows just the right pieces of furniture to go together! He paid attention to our needs and executed excellently! If you're looking for furniture at a great price and need the right person to assist you, ask for Preston at the Hagerstown location!!!
Great service! I didn’t quite know what I was looking for, just shopping around & Preston Sharpe was very patient & helped me find the perfect fit! Highly recommended!!
I was in a couple of days ago looking too purchase a new living room suite. The young lady Kiera Smith approached me too assist me in what I was looking for. I must say she was very helpful. She had an answer for every question I had. Not very often you come into places looking for something an the sales rep can answer all your questions. Job well done Kiera.
I recently made a visit to Ashley's furniture in hopes of purchasing a dinning set. I met Jadea one of the sales associates and she talked me into getting a living room set as well. She was extremely nice and professional. Thanks Jadea!
Thank you Kiera Smith for your help while visiting your store..
I CAME IN RECENTLY AND PURCHASED SOME FURNITURE FROM PRESTON, VERY WELL MANNERED WITH EXCELLENCE CUSTOMER SERVICE ILL BE BACK FOR SURE!!!!
Great customer service . I want to personally thank kiera Smith she's the best!
Great experience overall! Store was very clean and service by Jenifer was excellent. She was very helpful in helping find what I was looking for along with the right price! I will return to purchase from her again.
Such a great experience at Ashley Furniture! Jen was very knowledgeable and knew just what I was looking for! Definitely will be back!
Jen was very helpful with my trip to Ashley Furniture. She’s very knowledgeable and professional, thanks Jen!
Great customer service! Highly recommend.
I was looking for something special not real sure excatly what but just wanted new furniture that would fit my needs and make my house feel like a home.. Kiera Smith approached me and really listened to what I was saying not just worrying about a sale but really made me feel like it was all about me.. She was very friendly great personality and had awesome ideas.. Always looking me in the eyes when we spoke. To me that means everything. . Thank you so much Kiera Smith.. I will be back for something else.. Only if I know its your day to be at work though.
Last week I needed some end tables to match my house and Jadea picked out the perfect one. To top it of Angelica checked me out quick enough where I made it back to work on time. Recommend this two young ladies to everyone in MD
One of the most effortless shopping experiences my wife and I have ever had. We left very satisfied & will be recommending all of our friends to Angie for being patient and accommodating to all of our needs.
Your staff member I think her name is Kiera is so awsome and very helpful and friendly
I traveled to your store recently from Cumberland, MD to update some of my furniture for the new home I just purchased. Kiera was a huge help on helping me come up with some ideas on new pieces and how to accessorize them! When I went in that day, I knew I was only window shopping and getting ideas and I told her that ahead of time but she still took her time to help me out! When I'm ready to get things in order, I will be back to see her! She was definitely a big help!
Kiera Smith has outstanding customer service skills. She was very polite and helpful when I asked for her opinion on what furniture is best for my house! She was knowledgeable on the prices and the quality of the furniture. Because of her, I will definitely be returning and recommending this store!
My mom recently got us our bedroom set and if it wasn’t for Jadea helping us convincing my mom on our set she would of left. Angelica also help she check us out and made sure the color and furniture was right. Recommend them to everyone
Kiera S.. very friendly, well mannered ... very helpful with her customer service... Very prompt with information when asked questions... great communication!!
Kiera Was Outstanding!!!! Very knowledgeable and personable. We plan on returning to furnish our new home as soon as we go to CLOSING :)
Kiera Smith
I recently bought furniture and Elizabeth was awesome!! Very patient and listened to my wants and needs as a customer. I couldn’t ask for better service.
Jenifer was a great salesperson!!!!!
Kiera, a customer service rep, absolutly amazing. She made my experience exceptional! She answered all questions and was very kind! Will be back to this location in March!
Elizabeth Elliott was amazing ! She answered all my questions , was not pushy , very welcoming , and knowledgeable about everything we asked about would recommend her and this company to my friends and family .
Jadea provided excellent customer service, not only once, but upon two recent visits to the store. She took her time, and offered her expertise to help me match things up perfectly. I took her advice, and am in love with my new furniture!
Came in just looking for a bedroom set and ended up buying, customer service was great.. Jadea is awesome.
Had a great experience with Jen over at Ashley Furniture today. She was very helpful and welcoming. Definitely would buy from her again!
This store has a great selection and reasonable prices. Ask for Jen - she's the best! She'll make sure you find what you're looking for.
Kiera Smith
Jadea Adams was very pleasant and helpful in helping us find the furniture we wanted! Great customer service 👍👍
Received GREAT customer service from Jadea Adams! She helped me pick out a sofa for my living room and it is absolutely beautiful. Totally recommend going here and asking for her so she can assist you.
Early in the year in February/March Brad helped me with finding a new bedroom furniture set, he gave me great prices and financing and the quality of the furniture is great and is well worth the money. I went back early in October and Jenifer was there to help me out, I wanted to order a second night stand to complete the set and she price matched what I paid for the first one months ago, no questions asked. Thanks for all the help.
Ashley furniture as a whole is awful. We have credit with them and looked forward to this place being the only place we'd furnish our home with .. and let me tell you. I've gone to different locations and management/customer service is THEEEEE worst I've ever experienced. They kiss your butt to buy from them in the moment but once you leave that store they don't care whether you're happy with your purchase or anything. I have bought warranties with all my furniture purchases and it was such a waste of money. Anything that I had going on, they didn't cover. It was ridiculous!! I refuse to buy from them ever again. Regret the day we applied for credit with them. I would never recommend anyone to buy from this store or any Ashley furniture. I just went to Bons furniture instead and hoping for a way better outcome! Please save yourself the stress and disappointment!
Stopped in Ashley Looking for bedroom white chest,their it was. With the help of Jenifer got just what we wanted.. Thank You Jenifer
I bought a couch, loveseat, and cocktail table at Ashley about 6 years ago, and they've all withstood the test of time, so I knew when it was time for a new bed, Ashley would be one of the places I looked. They have a wide variety of styles, so I was hoping I'd find something I liked that was within my budget. When I went in, I had in mind exactly the kind of mattress I was looking for and explained those qualities to Jen. She took me right to a mattress that was just what I specified, and I absolutely hated it! So I was back to square one! Jen asked me a few questions about how I sleep, took me to a different mattress, and it was exactly what I needed! The funny thing is, it was a less expensive mattress than the one I originally looked at, but she didn't try to upsell me or take me to other, more expensive mattresses. Because the deal on that mattress was so reasonable (I did go during one of their sale periods), I was also able to get the kind of base I wanted AND a new bed for my son as well (and I hadn't mentioned to Jen that I was looking for anything other than a mattress for me, so it's not like she gave me a great deal so I would buy those other things). I had mattress shopped for about a month before going to Ashley, so I knew it was a great deal price-wise, and because I'd bought the couch, etc. prior to this purchase, I knew I could count on Ashley's quality. I need to edit my review and reduce my star rating for now, because although I received stellar in-store service, it took 2 1/2 weeks to schedule delivery due to limited delivery days, & the other reason is because when they did deliver the beds, they sent the wrong bases. So I'm currently without a bed for both my son and I while I wait daily for a phone call about how this is going to be resolved. (I've actually had to be the one to call each day for an update since this happened and am no further along at this point except that I know Brittany is working on it . However, she initially wasn't able to reach corporate because it was a weekend, and tonight when I called, the manager was out. Also, the delivery people haven't scanned the returned bases back in, so she can't even order the correct bases yet! I do appreciate that she's working on it - at least she's trying, or I'd have knocked the rating down to a 2 or 1!) In addition to all of that, I asked what would happen if I just cancel at this point & was told they would charge me a 10% cancellation fee! If I had just decided I didn't want the beds I'd get that, but I didn't order or deliver the wrong beds, and we do need someplace to sleep! Soon! Cancelling may be our only option so we can get bases elsewhere & get a decent night's sleep! But a 10% fee? Unreasonable. By the way, the delivery guys were great! None of this was their fault - they were professional and courteous even though they'd carried the heavy bases up the stairs & set them up before we realized they were the wrong ones (discovered when they were demonstrating), so then they had to disassemble and carry them back down the stairs and back out to the truck. Not one complaint by or about them! We'll see how this is resolved, and then hopefully I can come back and bump my rating back up. But currently, what a headache!
My mother and I were on a hunt for a specific recliner and with the help of Jenifer (Who was understanding) we found it in under 30 minutes. Thanks from Jayne and Laura!
My loveseat was to be delivered yesterday and I was clearly told someo e would call 30 minutes prior to coming. I had my husband on alert for a phone call. When I return home with no furniture I call the store. Oh they called at 1048 and left a message. That was wrong phone and I had made that clear when I confirmed the day before and no message. They were unwilling to do anything, but reschedule. I said I think I may want to cancel. They got manager in phone who said nothing more. I went to store today. Now, they supposedly called twice and that is only a courtesy not a requirement. I said that if I can't get it immediately then I want to cancel. He said it will be a 30% restocking fee. Then, I said about well then when can I have delivery. He said I will be charged for that now too. All along the girls sitting next to him are laughing. My salesperson then says after I say terrible customer service that my disabled husband shouldn't have been asleep. He had just had surgery. If they had done what they were suppose to and then not said I was telling a lie and that it was too bad it would have gone off without a hitch.
Jadea was a great help. Answered all questions we had and also didn't pressure us to get anything. Let us walk around the store on our own and checked in every 10 minutes or so to make sure we were doing okay. Prices are significantly better than other places we checked. Checking out was very easy as well and fast
Jennifer did a great job...
I went to Hagerstown Ashley furniture store to buy a couch for my son. Jada helped me. she was able to find a piece I wanted at a price I could afford. I had a very pleasant experience and recommend Ashley furniture to all my friends for good quality and reasonable prices.
Highly recommended buying American made furniture from here. Jennifer Hare was a very helpful, friendly assistant. She answered all of our questions and was extremely informative. Thanks, Jennifer!
My husband and I stepped into the store just to browse and three and a half hours later, we bought a bedroom set, living room set, dining room set, and a few other pieces of furniture. We had no intention of purchasing anything, however, with the upcoming closing of the house, we wanted to start fresh. Todd helped us and worked very hard to meet all of our needs and desires and to give us the best deal possible. We are very pleased with our experience and recommend Todd to anyone going to Ashley! He's a hard worker who doesn't just look at the bottom line number, we felt he had our best interests at heart!
Sales and service is always easy, deliverys are on time
Amazing service and Jenifer is the best!!!
I should have read the reviews before I went here. My boyfriend and I thought the place was closed, the parking lot looks so abandoned, but now I see why. We went to look for a table, I saw one I really liked and wanted to finance it. I was told no by the sales associate, but I asked to speak to manager, he was completely rude and really not helpful. With his mouth pouted he said nope can't help you we don't do that. I've bought previous furniture from other Ashley stores and were able to finance to the terms I wanted. So I said okay, we'll go somewhere and keep looking. The manager proceeds to call the higher manager and he says sure we can finance this table for you. Seriously, all that and the option was available. The attitudes on the associate and manager were terrible. Customer service sucks here. Take your money else where.
Jen, our salesperson, was great with her help when we bought a new dining room table and server. The rest of the staff was also pleasant through the whole process.
Original price on a dining room table was incorrect from an associate and was honored said price. Robert Cline was a SUBURB sales associate!!!!!! Will be back for more!!!!
Todd was great to work with. Great guy willing to really show us options
Got what I needed, all good. Jenn got the job done, all good
Poor Customer Service. If someone from Ashley's says they will call you back don't hold your breath. Our salespersons and the staff were super helpful while selling a couch to us and taking our money. Since then everything has unraveled. We were told our couch would be delivered on Thursday 7/27/17 but no calls and no show. I had to call to find out what happened. We understood the delay but were furious that they did not have our phone number after giving it to them 3 or more times. No apologies for the delay. So our delivery date became August 5 to the store and to us on August 8. During that week I checked Ashley's furniture delivery web site and now it said Estimated delivery to store August 21. So I called the store for a 3 time and was told that's correct so I asked about getting our money back and was told there would be a 10% restocking fee. If they don't have it and it's not coming for weeks the what is being restocked. The customer service team is rude and not helpful at all. We just want the couch we ordered. Our salesperson said it was in warehouse and we could have it immediately. Our payment has cleared and I'm sure she already got her commission but we are still waiting. This is our second bad experience with Ashley's furniture. We should have never given them a second chance. I agree with other reviews I would give them a 0 if I could.
Liz was AMAZING to work with. She was thoughtful in her answers and kind. She went above and beyond in helping us. After visiting many stores in the Hagerstown area, we came back because of Liz. I would highly recommend working with her!
Jennifer at Ashley furniture as well as her fellow co-workers (the ladies behind the desk) were extremely professional at guiding me throughout my furniture buying experience. Thank You and God Bless.
Two months later and I am receiving my furniture today. This store actually sold my original couch after I had purchased it then reordered it 3 weeks later and only after an aggressive phone call admitted this to me. The only time these people are helpful is when they are taking your payment. SCAMS. STAY AWAY IF POSSIBLE.
THE WORSE CUSTOMER SERVICE EVER! I would give them zero stars if I could! Kayla, the office manager, is a total female dog! Mike, the store manager, is a scammer and deceitful business runner! Mike had the police called on me! Because of this location I would never spend a dime again at ANY Ashley store Anyways I purchased furniture that the store manager promised could fit in my car when I would be moving to NY. Received items and they could not fit and I called the store to report the size issue (which is refundable according to the receipt) and instead of being cooperative the store schemed out of putting a notice in my invoice (72 hours are given but I did it within 24hours) so the district HQ said they can only take 2 items from the BEDROOM SET! Who on earth buys a set only to have one taken back. For more information on this issue you can follow my twitter because I reported this lying,scheming and deceitful store and the entire story on there. It's Tuesday and the HQ said someone from district would contact me by today YET I'm waiting on someone still. This is quite ridiculous. I WOULD STAY FAR AWAY FROM THIS ESTABLISHMENT. Run as if it is the plague!
I have had nothing but terrible service from Ashley Furniture. When I ordered the furniture I was in the store for hours before placing my order. My furniture came after the deliver date. About 2 weeks after the estimated delivery time. As the company told me to purchase the warranty as this would cover ANYTHING that happened to the furniture, well this is false and a waste of money. I spent, spending, a little over $3000 with them and they have done nothing to help me with my furniture. The leg on my coffee table broke and they do not cover the frame, and the said it was customer ware and tare. The table is barely a year old, not my fault you make products poorly. Needless to say, I would never recommend even my worst enemy to buy furniture from there. Terrible customer service from the store to the corporate office.
Don't buy this cheap furniture and poorly managed store. I had nothing but problems, been going on for over a year.
This place has some serious issues... My husband and I bought a couch from here almost a year ago now (we spent close to $1500 on it) and we have had nothing but trouble ever since with the couch and with the store. The first thing that happened was the delivery guy dropped the bottom part of the couch as they pulled it off the moving truck, probably because one guy was trying to unload it himself....my husband explained to them that we were calling Ashley Furniture and that they could take the couch back because we had felt that they had bent it when the man pulled it off the truck. However, they didn't speak any English so they couldn't understand us and took off before we could even call Ashley Furniture. So my husband and I put the couch together and I noticed the couch was separated in the middle and the backs of the couch (reclining sofa) were not aligned. I called Ashley Furniture and they were surprisingly pretty good about sending in a request to have it fixed, BUT it took about a month for the place to actually come and fix it....the man who came also didn't speak very good English, so it was very hard communicating with each other. He claimed to have fixed the couch, but you could clearly see it was still bent. Before he left he asked me to sign a paper stating he fixed it, which I refused to do and he became hostile with me to which I almost called the cops as I was home by myself. I called both the furniture fixing place that Ashley Furniture uses and Ashley Furniture themselves and both, more or less told me that it wasn't their problem.... So now, my warranty is almost up on this couch and the cushion zipper breaks, I call Ashley Furniture again, they filed a request and told me the furniture place would call me in 7-10 business days. Never received a phone call.... Called Ashley furniture today, they said they sent in the request but gave me the number of the furniture fixing place. I gave that place a call and they proceeded to tell me that they never received the request, so here I am about 5 days before my warranty is going to run out and my couch is still broken.... I called Ashley Furniture back and explained to them what was going on, the girl was very rude about, but I ended up getting a phone call about 5 minutes later from the place that fixes their furniture. I think Ashley Furniture needs to higher some employees with less attitude problems and a better work ethic and possibly a manager who can enforce some rules.
after waiting six months for furniture and replacement of damaged couch, we finally accepted delivery. I say accepted because we just gave up. Couch halves don't match. Lines across the back of the leather are off more than an inch. Looks like they put two different lots together. WE WILL NEVER BUY FROM ASHLEY AGAIN. From their high pressure leisure suit salespersons, to their obnoxious rude CSR desk, their deflecting and dishonest management, it is a terrible experience. Even how they unload the truck - flipping the box end-over-end and dumping it on the street (I have video). Do yourself a favor and buy elsewhere. Even if it costs a little more. You aren't saving a dime at Ashley.
This has been the worst customer service experience I have had. On October 10, 2016 my wife and I went to the store and had a pleasant experience with the salesman; however, after he left the trouble begins. We were directed to the back desk where we met a very unprofessional attendant who had little respect for the consumer. We decided to look past this because our salesman got us extended interest free financing. We had to wait about 4 weeks for the furniture to be delivered, but once everything was here we were pleased. On February 14, 2017 (yes only about 4 months later), my wife and I sat down on the sofa and when I sat down the couch sunk, and upon investigating we found that the main beam of the frame broke. Now we are in our early 20's with no children, so the couch is lightly used, meaning that there is no reason why this couch should break a short 4 months after purchase. So in the next couple days I did some research and called the protection plan we bought, and was told to go through the store. I called corporate and they sent a technician out to the house, except they couldn't send anyone until March 22nd, making us wait over a month for it to be inspected. On March 22nd, a young man pulls up to my home in sweat pants and a random polo shirt, having nothing that identifies him as an Ashley's technician. He explains he was sent by Ashley's Furniture to look at our sofa and flips the sofa over, rips off the upholstery and takes photographs of the damage. My wife asked him if it was something they could fix and he said, "yep, we will have someone reach out to you in the next couple days to schedule a time to come out". We waited two weeks and no one called, I called the corporate office and they said someone would call us about the couch. My wife then received a call and was advised that it was “customer fault”, that being said she requested to have a supervisor contact us. Why would he deem it customer fault when he told my wife it would be fixed? Dishonesty. We once again waited and no one called us back. I called again and was told a supervisor was unavailable for me to speak to and they took my information promising me a call back. No one called, so I called and requested a supervisor AGAIN. I did this three times, and no one ever called back. So I demanded to be transferred and asked why no one was calling me back, and I explained that this was my FOURTH time calling in. I work at a call center, so I said can you give me the time frame that they typically call back. While chuckling she said, "Sir I don't wanna give you a timeframe and make you more mad”. This is what made me shocked and disappointed at the pure lack of professionalism within this company. Again no one called back so I called for the fifth time and demanded to be transferred, saying I will hold but do not want a call back. They placed me on hold for 40 minutes and hung up the phone. I then called back and asked to hold for a supervisor, and it was another 40 minutes. After holding a total of 180 minutes, a “supervisor” told me again it was customer fault and when I questioned her, she transferred me elsewhere and I waited for 20 minutes until the line disconnected. These calls were spread out over a couple of weeks in April to the beginning of May I decided to go back to the store where I made the purchase. I walked up to the counter, asked them to print me an invoice to have in store, and asked to speak to the manager. The directed me to the office manager who repeated “at the store level, we cannot go above corporate”. I asked if they felt 4 months was an acceptable timeframe for a couch to break, whether or not she’d want something done, and if anyone could help me. All my questions received the same answer, “at the store level, we cannot go above corporate”. I have filed a complaint with the Better Business Bureau and I filed my last complaint with Ashley’s yesterday. They said they would contact me within 24 hours, and no one called.
My husband and I had two very helpful people, Jess or Jen and a customer service representative that I can't remember the name of (her name was spelled differently). We got our order when promised. The sofa and loveseat were delivered in great condition and we've been using them hassle-free ever since. We had a great experience, which I was a little hesitant about working with them after reading the reviews. But they were fine :)
Went in 10 weeks ago paid for and order my living room set was told it would be delivered the 22nd of this month waited all day they never showed called the store to ask what's going on was told I never was told that date the manager called me a "liar" and made up the date when two sales people told me the 22nd room off work also waited all day than told me they won't be in till the beginning of the month ... Have been so excited for them my children and I bought our house over two months ago and STILL don't have furniture so upset and mad over it... Never again I would get my money back but I feel like going somewhere else will take another 8 weeks!!!!! Done with this store horrible service
Absolutely awful experience and company. This organization is so screwed up, its ridiculous! When you walk in, you think you're walking into a used car sales lot. Sales people everywhere to jump you as soon as the door shuts. Well, I proceeded to order a sectional and ottoman and was told 2-8 week until it was ready for pickup. 2 weeks later, got a call saying it'll be in the next week. Needless to say, they didn't deliver it because it had to be taken off the truck for other customers orders, but promised my order will be on the next shipment. Well after the third time this happened in a row and having to call 3 times to ask when my order would stop being taken off a truck for other customers, it finally arrived for pickup. When I was inspecting the pieces during pickup, 2 of 3 pieces were damaged with ink stains and black rubber tar. I spoke with the store manager (who was very helpful and apologetic for their distribution center), and he arranged for it to be returned and replacements would be delivered to my house but it would be another 2-8 weeks. 1 week later, I got a call saying my order was ready for pickup. I told them it was supposed to be delivered and they said "oh, ok we'll have to ship them back so they could be delivered." I knew something wasn't right and I was right. When it was delivered, it was the original pieces I inspected that were damaged. They literally tried to deliver the same pieces I originally declined. This companies communication, internally and with their customers, is outrageous and most of the time is non-existent. I will never shop at another Ashley Furniture for the rest of my life! Avoid at all cost, never again.
Great store, great staff that really care about their customers. Deserve more 5s! Will definitely be back
I was starting to get frustrated with furniture shopping for my new home. Ran into Sales Associate Curtis at Ashley. He was great, just an easy going guy. I ended up with livingroom and bedroom! Malaya was a fantasticly competent customer service rep! Delivered today by Miguel and partner. They were awesome! Great experience!
Walk in and prepared to be followed by a sales person. Weird!! Then be prepared for bull&#*% sales games. Like make me a offer or the the four squares of sales. Low Ball it! If you don't get what you want, walk away. Be sure what you order is what you want. If it is wrong on the purchase order it will be a hard time to get it. Stephine has a bad attitude on the phone and the Manager Hector won't call you back. Bottom line: this place is a scam and their prices are inflated to the 400%. Buyer beware.!!!!
It is nice and quant and lots to choose from
I wish I could leave "0" stars what a horrible place their staff is incompetent and rude when an issue arises. They will steal your money do not go here spend a little more $ and go to WOLFS furniture or somewhere else this place is a joke! They also remove comments down to try to cover this up. I'll see how long this post stays up!
Great service from Malaya and Bradley can't wait to get my new furniture
Cant find my first review so Ill post again. ???Ashley Furniture store in Hagerstown Md has a very rude delivery service dept. We have bought several thousand dollars of furniture in the last several months. First we bought a living room set which took 10 weeks to be delivered even though we were told 4 to 8 weeks. But we thought we'd give it another try but again we were treated bad. Last week we received a call saying that are dining room table and bed set which we paid cash for would be delivered this Saturday. Great ... nope, today we get a call saying its coming tomorrow. My husband explained that we were told Saturday and that we both work and cant be there tomorrow. He was told that if they took if off the truck we would have to pay for another delivery charge. What!! We were told Saturday not Tuesday. Why be so rude to good customers! Now my husband has to lose work to wait until they show up and hopefully they do but who knows since lie and change dates. Word of advice get them to email you or put it in writing. Their word is not to be trusted. Ill check later to see if this review disappears too!
Pricey.
Absolutely helpful, respectful, and gave us a great deal!
Ms. Liz did a very very good job explaining everything as well as assisting us in finding what we are looking for. She is very polite informative as well as straight on all facts Job well done thank you Ms. Liz.
Salesman Robert was patient, helpful and very friendly. Always a great experience when we shop Ashley Furniture.
Received great service from Michael B. Prices beat 3 other stores I went to. Thank you.
I had an extremely pleasant experience shopping here. I was looking for a sofa for my mother. Liz was extremely helpful answering questions I had, and the receptionist Steffanie was fantastic all around during the check out with delivery dates and such. I'll definitely purchase from here again!
Great Experience!! Thank you Brad and Malaye!!
Purchased a bedroom suite on Black Friday made it perfectly clear needed the furniture before Christmas. When the furniture finally hit the warehouse on 12/16th I was told couldn't receive until the 31st. After much complaining and threatening to cancel the order they managed to deliver 12/20th. The driver's didn't speak english which made it difficult to communicate. The driver's forgot the headborad which resulted not being able to put the bed together. The tall dresser was chipped and the end table had glue exposed. I was told they couldn't get the headboard to me until another week, unacceptable. I saw this set in the store and did not look bad at all not sure why I received such poor quality furniture with a high dollar price. I sent the entire set back with the drivers. My last time at Ashely Furniture.
I went in to Ashley Funiture with my mom looking for a sofa for her. I was pleased to meet Robert Cline when we entered the store. Not only were we greeted with a smile but he also let us look and didn't follow us around like other salesman. Robert was very knowledgeable on the furniture in the store and helped us with choosing the right sofa for my mother. There needs to be more salesmen like Robert Cline in this industry. If anyone is looking for new furniture in Hagerstown go to Ashley Furniture and ask for Robert Cline .
I just wanted to say that I bought furniture at Ashley in Hagerstown. It was an amazing experience with Roberta helping me design and lay out my living room. I love my new furniture, and have had many compliments from family and friends. I will definitely be coming back for my bedroom furniture in January!
I bought furniture for my entire home about 6 months ago. The furniture came in within 3 weeks and was delivered and assembled within an hour. Damon, one of the sales representatives, was extremely helpful with showing me pieces that I would like and that fit my budget. I'd definitely shop here again.
Brought my elderly mother in and Roberta went beyond the call of duty to make sure she was taken care of. Refreshing in this day and age to experience someone who genuinely cared. We love the living room furniture ensemble that Roberta coordinated for us.
I would give 0 stars if I could! Service was horrible! Never go here. Worst service. They steal your money and then give you damaged products. Then they won't take it back. This place sucks!!!
Saw some nice pieces but didn't like the fact that credit card from a Ashley furniture in Florida couldn't work at the Ashley Furniture here because each store is individually owned and has different credit card companies for different areas of the country. It doesn't even transfer you have to open a completely new line of credit. Sucks that customers have to open a new line of at different store within the same chain.
I needed to purchase two end tables and decided to go with Ashley Furniture. What a mistake! When I ordered I was told that they quote 2-8 weeks but generally everything comes in about 3 and since they were just end tables it shouldn't be a problem. They didn't come in until 6 weeks and when I went to pick them up, I was surprised to learn that I had to put them together myself. When I questioned the staff at the desk, I was told they only assemble if they are delivering, but I was not offered delivery. I certainly did not save any money having to put them together myself. Also, one of the end tables is damaged and I have no choice but to let them try to get another within the 8 week time frame as they virtually have a no refund policy. I feel that the sales force should let people know that the furniture will have to be assembled by the customer. I did not expect this store to be like Ikea or a big box retailer. I thought they had more customer service, But as other reviewers have stated, they only care about locking you into a sale. Once they have you, they don't give a crap. They even tried to tell me that all furniture stores operate the same way and do not assemble. I guess they thought I would have never dealt with any other stores, but I have shopped at others in the area and I have never had to assemble my furniture. I know first hand that other stores have much better customer service and I am kicking myself for coming to Ashley in the first place. This practice of this store is deception. BEWARE!!
Ordered a living room set back in July....still waiting for it four months later. My furniture arrival date changed twelve times, and not once did the store contact me to notify me; I had to contact them to get the updated estimated date. Canceling my order!
Terrible Experience! We bought a new house and were excited to buy new furniture. We purchased a black king sized bed with drawer storage underneath, 2 dressers, and 2 night stands. The bed arrived in separate shipments which was initially very annoying. Once the bed finally came it was marked up and they painted over the marks with black paint to hide the damage. The bed lasted 3 months before it collapsed in the middle of the night snapping the beds side boards. It was made extremely cheaply. We have a 3 year warranty on the bed so we contacted customer service and were given a representative by the name of Courtney. Courtney told us they would not be replacing the bed pieces. We called her manager and he was more willing to help us but we still had to deal with Courtney. It took over 4 months to finally have our broken bed pieces replaced and put back together because they were so adamant and honestly cheap con artists trying to scam us out of receiving our warranty. When the men came to repair the broken pieces they did not speak any English and tramped up and down my newly carpeted steps with their sneakers on. They also left my front door hang open for over 45 minutes while they repaired the bed and I have a cat that I had to lock in a room as a result of their negligence. Overall I HIGHLY RECOMMEND TAKING YOUR MONEY ELSEWHERE. This is just a friendly warning of my unfortunate horror story. Learn from my mistake.
Its a good place, but i bought something two weeks ago and now its a $400 less and thats its not good !! Good for another's one!
I wish I could give less than one star to this store. In the store: All the salespeople swarm you like in any other store where they are trying to make a sale, but of course, they take you to the most expensive items and hover around you when you ask to be left alone to make a decision. The sales woman helping me was new, so I can't blame her, but she had to go ask someone for help with every question I asked her. They should have trained her more, poor girl. Although it was nice because it gave me some time to browse on my own without feeling watched. Delivery: WARNING! THEY ONLY DELIVER ON TUESDAY AND SATURDAYS! And the worst part about this, you cannot pick the time slot when they will deliver. Expect to have your entire day open for when they will deliver because they only give you 24 hours notice of your 4 hour window time slot and will only give you 20 min notice when they call and let you know they are on their way. When the furniture I ordered finally arrived at the store, one of the women working there called to set up the delivery with me. I picked a Tuesday delivery and made a point to ask her if I can pick the delivery time because I would need it delivered after 5pm because I work during the day. She told me that was fine and to let them know I need to delivered after 5pm when they called to confirm the day before. So the day before delivery arrives and a woman calls me from the delivery department to let me know that my furniture would be delivered between 9am and 1pm. I told her that this would not work for me and I was told I could choose my delivery slot and I work during the day and need it in the afternoon. Her exact words were "the store is always telling people the wrong information. You cannot pick your time slot. It is computer generated based on the deliveries scheduled for that day". When I told her that I would need to reschedule, she told me that I would need to contact the store and pay an additional delivery fee to reschedule, even though I was given wrong information. I called the store to let them know what happened, that I was given the wrong information and needed to reschedule the delivery. The woman who answered the phone instantly gave me an attitude (I wish I got her name because she was extremely rude) and told me that "there are two women who work here who would give you that information and one of them is me and I DEFINITELY didn't tell you that". The fact that she got very defensive tells me that this has been an issue before. I told her that there was no way I would have scheduled the delivery for a Tuesday because I work during the day, but she was sticking to her case that I, the customer, was in the wrong. I asked to speak to her manager, who was apparently standing right there and overheard everything, and he was no help. Thankfully he didn't have the same attitude, but didn't seem to care at all about my situation. He told me that it's hard for the delivery dept to schedule specific times for PA deliveries, but I live in MD, so he was looking at the wrong order through our whole discussion. He put me on hold to try to work out the issue with delivery and then had someone else come on the line to tell me there was nothing that could be done. Either I make myself available or pay a fee. I asked them to give me an hour phone call notice so I could leave work and get to my house in time and they said they could do that. But nope, I was given 20 min notice for the delivery. I've never dealt with a store that had such bad customer service. First of all, how is it my fault that I was given wrong information? And second, even if I was in the wrong (which I was not), they instantly started playing the blame game and didn't even try to help me. I guess it's all about making the sale and once they have you locked in, they don't care about you. I'll never shop here again and I hope this review defers people from shopping there as well. No one should be treated the way I was, especially when the issue was not my fault to begin with.
Salesman was very nice and assisted with the order, however it fell apart after that. Customer service was horrible. They only delivery on Tuesdays and Saturday. Over 8 weeks to get my furtiniure. Took them 3 times to get the correct mattress for the trundle bed. I had to make multiple calls and visits to the store. NOT A HAPPY CUSTOMER!!!!
Super nice
Buying our bed from this store was probably the worst decision we have ever made. The bed we saw in the show room was a Full and we were told they could get it for us in a King which they did ... what they failed to tell us was that the cheap particle wood strips that were meant to hold up the mattress would not hold the weight of a King mattress. It wasn't even a couple weeks when the boards started cracking and a couple days ago the mattress finally fell through the boards, snapping the bed frame along with it. When we called the warranty service that we paid extra for they told us the warranty was only for STAINS AND SUN DAMAGE. Why the heck would we need protection on sun damage on our bed? I am beyond frustrated and cooperate WILL be getting a call.
Not made to last. Purchased furniture from Ashley a couple of years ago (during the big sale at Longmeadow shopping center location). Sofa was comfortable in the show room, end tables looked nice, price was right. Got the end tables home and realized it was all just veneer and no real wood, difficult to dust due to the particle board edges always catching the cloth. Expensive leather sofa only lasted 2 years before it started flaking and lost all support which greatly contributes to back pain. Bottom line, if you're looking for quality, I doubt you'll find it here. The items look/show great, but I'd rather pay more for a piece that will last.
We had a great experience buying from here. We shopped around a bit and the process has been fairly straight forward and easy. We found the couch two weeks ago with Grant who was helpful. When we found the couch we liked, we bought the couch, and then within two weeks we got the couch. Delivery was flawless and quick. Customer service contacted us every step of the way. I almost got scared away by the negative reviews posted. I am glad we went through with the purchase. Thanks!
While the furniture here is usually good quality, the service is horrible. Kept receiving damaged merchandise and the management staff was not helpful. All Dustin and Hector could offer me was the tyipcal incompetent manager BS with no followups. After several weeks I finally received almost undamaged merchandise and I finally accepted it. I chose to fix the defect myself as I was tired of dealing with them. Read the other reviews, I wish I would have before purchasing.
Should have listened to the reviews 8 plus weeks and counting, still waiting on furniture. Their stories with what is in stock, out of stock, and on back order have changed at least three times. Never again!
Large place with large prices, even the sale
Very unfriendly sales people. Poor managers. What i was going to buy was less than $200 so they showed no interest in helping me.
I bought a living room set and was told by the salesperson that items usually come in about 2 weeks after you order/buy it. I asked because of all the terrible reviews on here but I figured I would give them a shot anyway. I am sorry I didn't listen. I have called numerous times just to find out when I might see my furniture only to have the expected date pushed back each time. They have never called me even once. As of this time I am still waiting on my furniture and am highly considering a chargeback through my credit card company as I have been warned the store won't refund my money. All I can say is STAY AWAY like most if not all of the other reviewers. Suggest going to value city furniture or american freight furniture on virginia ave instead.
Worst customer service I've seen in my entire life....bold statement, but true. Purchased $6000.00 worth of furniture, no financing, easy-peasy, no nonsense order. Was told to expect 2-4 weeks delivery. Again, no bid deal. 20 phone calls and 8 weeks later, no furniture. Another 4 weeks before I received any info regarding my order. The furniture was beautiful and (at this junction what is the point?) I just chalked it up to a learning experience and promised myself to not conduct any further business with them. Wouldn't you know it? A piece of my furniture becomes damaged due to a manufacturing fault and I have to work through the store to get it repaired. First called in October....it is now January....and was told they would call back within 48 hours. Second call was 2 weeks later; was told to expect a call once the individual dealing with the situation returned. Third call, before Christmas; again, individual would get right back. The last call was a couple of days ago, and I'm still waiting for that person to come back from whatever hell they can't seem to escape from. This situation, as well as others identified in reviews, is utterly shocking. I've warned others who have raved over my furniture to stay away. I've explained and complained but it is obvious there is no management and a lack of ethics beneath the umbrella of a popular furniture store. I'm sure they lack repeat customers, unless said customers have a penchant for pain and frustration. STAY AWAY. You have been warned. Enter and purchase and prepare for elevated blood pressure and sudden onset Tourette's Syndrome.
WORST STORE EVER. terrible customer service. managers are terrible. rip off. con artists. do not go here ever.
We went to buy a couch on a no tax day, and when we went to go buy the couch and there was a tax section on our bill. We asked about the no taxes and she said "we are told to say it's not taxes, just a down payment". They finally did take the taxes off. However, they said that they have never seen a couch take the whole 8 weeks to come into the store. They also said they would call us in a week to give us an update. They never called us to give an update, I have to call and they said they didn't know when it was coming. I just recently called and they said the couch looks like it will be arriving on the 8 week mark. The whole experience was bad and we will never shop there again.
Salesman refused to sell Ashley mattress & kept showing me high priced mattresses. Showed me recliners in area but did not offer others in store. One recliner is sold at Wal-Mart but he said I wouldn't want that bc it wasn't really leather. All my furniture is bonded leather so I took that as offensive. Have always bought from Ashley but won't again. I am handicap & use a walker & he had me all over the store. Not good!.
BUYER BEWARE!!!! If I could do ZERO stars I would. Absolutely the WORST service I have ever dealt with. The entire company from sales through delivery through customer service are the most incompetent group of people I have ever had to deal with. I am not really sure how this place stays in business. **Bought 2 different beds with trundles on July 6. I should have backed out then as the salesman couldn't even get the order correct and Dustin, the store manager, had to correct the issue. We were told 2-8 weeks for delivery. **Week 4 came and I was told a delivery was to be made that week. The MORNING ON THE DAY OF THE DELIVERY I received a phone call telling me that a piece from each of the beds was damaged in the warehouse. I requested the beds not be delivered unless delivered in full as I do not have the room in my house for bed pieces. This ended up being a smart decision based on what was about to happen. **Week 8 arrived, I was told that the beds would be delivered. Received ANOTHER phone call THE MORNING ON THE DAY OF DELIVERY telling me pieces were again damaged. After raising a little bit of hell, they miraculously corrected the issue and delivered the 2 beds. WELL, pieces of the beds. We were missing the trundle frame under one as it was never ordered during the salesman debacle and the mattress frame for the day bed. I also had to go out and buy a box spring which we were lead to believe wasn't needed at time of purchase. Turns out it WAS NOT needed as it made the bed much higher than it should have been, but we made it work waiting for the rest of the bed to come. **Week 11- 2 days before week 12 of this nightmare was to start, the delivery drivers brought what was thought to be the correct pieces. The day bed piece WAS STILL WRONG and the trundle piece with a STANDARD mattress on it WOULD NOT FIT because the bed was not drilled correctly during set up (the bed was NOT pre-drilled, it was put together in house). At this point, I demanded both beds be taken out of my house and I took my business elsewhere. Something I should have done no later than week 4. I was holding out hope this would all correct itself since the one bed was for my 3 year old daughter, a bed that she chose on her own. I had to demand that the beds be taken out that day as the delivery driver was refusing to do so. Apparently they are not allowed to, but after much demanding their supervisor agreed and they took them out. I can not deal with this company anymore. Customer service was contacted MANY times throughout this almost 12 week night mare. No one seemed to care. There was no rush delivery despite being past the 8 week delivery time. I was passed around on the phone repeatedly and no one would help. No one had any idea of how to handle this situation and would not even accept responsibility or offer and apology for the giant mess up. Dustin, the store manager at the Hagerstown, MD location, was the most helpful during the process but by the time he started dealing with things it was already in an uncontrollable tailspin which he was not able to correct. I appreciate his attempt to help, but my best advice for him would be to find a more reliable company to work for. Again, I am not really sure how this place is still in business as there are other reviews similar to mine. I am currently awaiting my down payment refund, I am hoping that this goes smoothly. I will have to place my faith that Dustin will make this happen. Stay tuned for an update. Bottom Line- AVOID DEALING WITH THIS COMPANY ALL TOGETHER. There are plenty of other furniture stores and online places where you can spend your hard earned money and not have to deal with such incompetence.
I was treated nicely at the store, but have since made two payments on a dining room set that has not arrived. I have called on 4 different occasions ti inquire about the furniture and I am told that they are still within their 8 week timeframe. It has been a little over 8 weeks and no sign of the furniture. Also, the date of delivery gets changed each time I call. Why does a dining room set take over 2 months to be delivered?
The In-store service was okay, kind of pushy when it comes to the "Extras". I have to rate this expierence a 1 star due to the lack of customer service and delivery. I was given a time frame of 9 to 1pm. I called several times to figure out where the delivery service was and I got run around answers and no phone calls back. They eventually showed up at 4pm. -_- . They weren't considerate to my furniture by any means, they just dragged it on in and threw things around. Very Unprofessional. I will never use ashley furniture again, you should really consider a different delivery company. If not then this won't be the last bad review you get.
This is the worst store. I paid for my furniture and my delivery was set up to my house, but it was going to arrive late so I decided to go and pick it up myself. When I arrived at the store my furniture was damage!!!. I had to wait weeks to get my furniture. I tried to talk with customer service and it was imposible they are the worst, of course what can you expect from such a horrible store
To bad you can't put negative stars. The worst experience ever, Terrible customer service. The corporate office is a joke. Corporate won't even back their own product. I ordered furniture twice it came in damaged. It took 7 weeks to get my money back after getting the run around. No one could ever give us a straight answer on where the furniture was whether is was being repaired. During the 7 weeks we were dealing with a manager and he told us he would call us back just to find out he was fired or quit or whatever within the two day period he was supposed to get back to us. The Hagerstown store is a joke. Got the same exact furniture from Hagerstown Furniture Outlet in 9 days and it was $200 cheaper. This store should be closed!!!!!!!
I have never posted anything before but have been so disappointed with the Ashley experience I had to do something to warn everyone else outhere . After making a purchase at the hagerstown maryland store It has become clear that once they have your money they could care less about customer service. I have been waiting almost 8 weeks now for a mattress and every time I call the person I need to talk to is never there and never returns calls. When i do get someone on the phone they just lie to me so i will go away.I will never buy another thing from them or recommend them to anyone ( BUYERS BEWARE )
Nice showroom, nice sales people.... but if their customer service department (at both local and corporate levels) were to be embodied into one person, that person would be slobbering on themselves. I have wasted hours attempting to get minimal and logical tasks accomplished with no results. It is a nice couch though and I'll probably end up just fixing it myself.
Went in during their 50% off Presidents' Day sale to look at new living room furniture. I walked around the floor several times and every time I got near an employee, they started walking in the other direction! I finally cornered a salesman and asked him for help. He told me he was busy with another customer and would be with me in a moment. He was more interested in his commission than actually helping a paying customer. 10 minutes later and no help, I left and went to Value City, where I was treated well and helped immediately upon entering the store.
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
