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Ashley Store Hagerstown, MD
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Hagerstown, MD represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Hagerstown, MD is committed to being your trusted partner and style leader for the home. This commitment has made Ashley The Largest Furniture Store Brand in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
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Cheap furniture, laminated particle board sold for crazy high prices lol
Stacey Sellers was extremely helpful and courteous. Thank you for all of your help in choosing a sofa for our parents.
Great men and very polite
We are new to the region and needed some budget-friendly furniture pieces that would also look good in our space. At this point, we had gone to various in-person furniture stores and checked out online stores as well. The Ashley showroom was expansive and had lots of options for what we were looking for. The employees constantly checked in on us to see if they can help. They also helped us find a shipping option that would be cheaper and they helped us get additional discounts on some of the items. We had liked a coffee table and end tables set that was no longer being sold, but they sold us the floor model for a discount price, which was really nice of them. I think they really worked with us to keep the costs as low as possible. They also set up delivery for us (which was an additional cost, but necessary since we didn't have a vehicle large enough to bring the items to our home by ourselves) and the delivery was on-time. We had good communication from them the entire time. The furniture pieces we got were good quality for the price and look great. The only reason for the 4 stars instead of 5 is that we had to wait a long time because the employee helping us had to go back and forth from the manager to us to get the pricing right and she was working with another customer, even though there was another employee and barely any other customers in the store (we were there late). I think maybe they could make the pricing and paying step more efficient.
Great price and delivery service!
Africa has been amazing in helping me navigate the purchase of furniture for my new home. I am a very indecisive person so her patience was much appreciated. She is very personable and easy to talk to any questions or concerns I might’ve had. I’m happy she is the one to approach me when I entered the store and was able to guide me through this new process.
Stacey at the Harrisburg, MD location was EXCELLENT. Very patient, kind and knowledgeable. My parents and I had a great experience when we were expecting to have a stressful one. Thanks Stacey for a wonderful experience!
Stacy was very helpful with our first time buying. As well as Kevin the manger he made himself known in our process. Staff here was great all together and made the process nice and easy.
Staff was very helpful
Africa was very professional. She helped me decide on a lift chair. She also told me that delivery would be a long time coming. I'll get it Saturday so long, but not outrageous. She made my experience easy and I am grateful for that.
Stacey was an awesome sales person. She went well out of her way to answer all our questions and point us in the right direction. I will definitely ask for her when I shop there again.😁
Great customer service with wonderful product choices.
Stacey and Kevin were awesome!! Very helpful and so friendly!! Thanks for such a great experience at Ashley furniture in Hagerstown, Maryland!!
Afrika was an amazing sales associate. She listened to our needs and concerns and found options for us to consider. We found the perfect power lift recliner as a gift for our Mom.
Thank you Africa for making the experience of purchasing a dresser for our nursery seamless and efficient!
i had the pleasure of working with stacey today to find the perfect recliner for our new house! She gave us a good deal with great shipping i don’t have to do a thing just wait for them to show up at my house with it!
Afrika...was fantastic and extremely curious and so helpful...will truly be back to purchase a recliner soon
The sales lady Africa was amazing! She was so helpful and friendly, she got us great deal on the coach. We plan on buying more furniture in the near future and will definitely be back to buy it from her.
Zack Barth was a great salesman.
Stacey Wes very friendly and helpful
Stacey was very helpful. Thank you!
Excellent customer Service at Ashley in Hagerstown! Sales rep Liana was wonderful helping find the leather furniture that I was looking to purchase. She and GM Kevin worked to get me all available discounts and price matches and I was in and out in about half an hour! Can't beat that! Thanks Liana & Kevin!
Africa went above and beyond to help me find the perfect living room set!
Exceptional Customer Service from Stacey and John; a lot of great choices and deals. Invite you to visit John’s store; you won’t be disappointed. Randy
Arrived to Ashley furniture and we were greeted by Stacey. She was supper helpful and help us with our problem of needed a sofa set same day. They made it happen. We approved the fast business and helpfulness of Stacey and her team.
Stacey was a fantastic help while my husband and I were looking for our new couch and loveseat. Once we had one picked out she was quick to give us a hand getting everything set for purchase. Truly a great personality to have interacting with the customers!
Stacey and John were great even though they were busy. Extremely helpful, friendly and great conversation!
A huge shotout to Stacey at "Ashley" for going above and beyond to help us get the furniture we wanted. She had the natural abilities to feel and understand what we were experiencing and was able to meet our needs effectively. Thank you for your genuine care and services🙏. I left feeling valued as a customer and definitely will be back.
We were looking to replace our dining set, and the service at Ashley was great. Excellent price and the whole experience was quick and painless. I have no pictures to post yet, as the set is scheduled to be delivered 10/29 . . but I will update it after . .
Zach helped me very much to pick out the best furniture for my townhouse. Very Professional! Thanks!
Great customer service and pricing is great as well will definitely buy again soon
Service at the store was great. But I still have not received my table nor have I heard from the delivery team on it will will arrive!!!
Ask for Afrika! She's AMAZING! Super helpful and helped get us a GREAT deal!
No one ever answers the phone when you need support. I finally got the correct furniture delivered after two months of waiting. Their third-party that was used to deliver my furniture damage my hardwood floors. I’ve been calling them every single day and leaving voicemails yet no one has the decency or respect to return my phone call to fix this matter. If I didn’t live 2 1/2 hours away, I would drive to the store to speak to someone. But their customer service is very lacking and it’s very frustrating. I’m hoping this reaches and maybe they will return my phone call I’ve only left 15 to 20 voicemails
Great customer service,good price.
Afrika was a great sales associat, she did her best to get us what we where looking for! She was very polite and professional and not over bearing letting us walk the show floor without interruptions.
Got this beautiful patio set at a discounted price 😍
I have worked here and personally know how terribly you will be ripped off if you buy your furniture here instead of just right next door. Every step of this process from when I bought my furniture 2 years ago has been one big hassle from a confused teenage salesperson who sold me the furniture to the team that delivered it being incompetent and completely destroying bolts that were used to put together my furniture by rounding them off all the way to the managers who charge you for 5 year insurance but won’t cover any damages that THEIR team messed up . The only good people working in this place are the people answering the phones having to deal with pissed off people like me every day because they work for a backwards shady company.
Quality + Price = Good Value. Joe DeLuccia helped us through the entire process of selecting and ordering our new furniture. He is a senior representative and his knowledge was most helpful. The check out process was friendly, easy, and quick. Delivery was timely and very efficient.
Lots of options, clean store, and knowledgeable associates. Only issue was the 2 pieces of furniture we were interested in were not in stock at the store but not the locations fault at all.
Joe was the most helpful sales person, not pushy, just concerned that we received exactly what we were looking for, the rest of the staff were very helpful as well, so far it has been a 5 star experience.
Tianna & Aaron were fabulous to work with!
The only reason I’m giving 1 star is because the sales person was great. The problem though is that they’re wonderful when you’re giving them money but when it comes time for delivery they’re not good for their word. If you need something in a certain time frame THIS IS NOT THE PLACE. Nothing but excuses. I was told Saturday for delivery of my bed so I had my old one sent to the dump. Now I have to get a hotel for a place to sleep for 4 days and I have to take a day off of work for a weekday delivery. I will NEVER shop here again. Beyond disappointed. I expected more from Ashley Furniture.
Afrika was the best salesperson, she is a very patient and knowledgeable person! We spent a couple of hours looking for the items I needed. I will never go anywhere else for furniture 🤗
Great experience shopping! Aaron never disappoints! He is friendly and professional. I would recommend shopping for furniture at Ashley’s furniture to my friends. Thanks for the great customer service Aaron!
Had the best experience today at Ashley furniture. My salesperson, Lynn was exceptional! I told her what I was looking for and we found exactly what I wanted. Highly recommend Ashley Furniture in Hagerstown.
Candice Delancey was exceptional! She was patient and knowledgeable. I left the store very satisfied and will definitely go back to her.
Liana served us excellently, very professional and friendly.
Nice selection of about everything.
Buy your furniture here, great experience with Greg and Lynn. No pressure, great deal, and quality piece.
It’s falling apart, not even a year old
The salesperson Ashley was wonderful and listen to the needs I wanted in purchasing a new recliner. She took the stress off of me while shopping for a new recliner and got me in the chair with the color I wanted. Ashley is very good at her job and I will definitely use her for new furniture in the future. Thank you Ashley for your patience and knowledge.
Everyone was very friendly and attentive. Eric was the associate who helped us the first time we came in the store and was the reason we returned. He was very knowledgeable about the different products and didn't hassle us while we tried to make a decision. Great experience, will be returning for more furniture soon!
We just moved to West Virginia and the experience has overall been stressful....BUT NOT HERE! Our experience here was PHENOMENAL! Brandon helped us out and was extremely professional the whole time. All the staff were friendly, kind, and awesome all around. We will be coming back with any furniture needs!
Greg in Hagerstown was a delight. I told him exactly what I was looking for and he rose to the occasion. No harassing me for an upsale. In no time at all I picked out what I wanted. He was a great help, very friendly and professional. My experience at this store was actually a pleasure. Thank you Greg
Expensive
Ashley & Dominique were awesome in working with us and getting us out quick and painless.
My salesperson Ashley at the Hagerstown location did so well for me! She took care of everything very on the ball. I came back for a few more pieces and I asked for her again. Wonderful gal!!
Had a wonderful experience today! Ashley helped us and we walked out with great furniture and had a great experience. Ashley is helpful, friendly, and hilarious!
From the moment we stepped into the store, Aaron Baker was absolutely phenomenal! He was not only knowledgeable about all the products, but also showed genuine interest in helping us find exactly what we needed. His recommendations were spot on, and he went out of his way to ensure we were satisfied with our choices. Aaron’s patience and attention to detail made our shopping experience smooth and enjoyable. I highly recommend seeking him out if you visit - you won’t be disappointed!
Would love to give 0 stars to this location for its customer service and product availability. A couch cushion was ordered over four months ago with an arrival timeline of 7-10 days. After countless calls and supposedly them reaching out to their parts department the same response is giving. A manager will not return a phone call, don’t buy the warranty that “covers anything” because that’s not true either. Out of the managers mouth you can go home and slice up the whole couch and we’ll replace it. Terrible experience
Mikaela was really helpful with the check out process and very knowledgeable!
I recommend ashley in Hagerstown the management is very professional and has a lot of knowledge and the sales people are very nice
Great customer service. The girls behind the counter, Mikaela and Dominique, were very informative and helpful. Easiest furniture shopping experience of my life! Will be back!
I recently purchased a love seat and a recliner chair. Now although the delivery was fast and efficient. Thats not the reason I’m writing this five star review. I had went in and was very confused on who to talk to in regards of actually purchasing the furniture, when I was greeted by a person at the counter in the back, I believe her name was Michaela. She was astounding. I was able to find what I was looking for and even get really good advice on the color of what I was purchasing. She also never wiped the smile off her face while I was there. She went above and beyond in making me feel like a VIP customer! Awesome management and staff there!
I had an amazing experience at Ashley Homestore! The sales staff was very helpful and the management was SO professional! I highly recommend the hagerstown location!
Great experience. Courteous sales people, greates with a smile and competitive pricing. Knowledgeable about product and delivery ahead of schedule.
Had a very good experience Ashley HomeStore help me pick out furniture that I needed for my home will be going back in the future!! Very nice staff and customer service! ❤
Do Not purchase from Ashley’s furniture!!! I just bought two days ago on 4/10 a clearance table set and 4 chairs for about $383. I told them that day me and my partner would pick it up Friday (Today) 4/12 to go pick the whole table set up and two of the associates wanted to show us the table, that one of the table legs was broken and snapped off….. So unprofessional how no one called me, informed me this information about the table leg being broken….. then now all of sudden their telling us in the heat of the moment I have to wait 7-10 business days for the new table leg….. close to two weeks is just plain wrong! I called customer service it was a nightmare trying to get the customer service number for my area to get any help. I was trying to get store credit or something! Luis the customer representative was trying to help me out called this location for the manager to call me. This manager was So unhelpful and couldn’t care less that one of her associates broke my table leg and the store manager SHOULD’VE gave me store credit for THEIR inconvenience. That was the whole reason I called, but she used me signing the contract as leverage! I told her I wanted it that’s why i signed it but it’s silly we have an upside table just lying in our house when we wanted to use it in our kitchen lol….. Bottom line, don’t go and buy furniture here. They’re ALL scam artists!
Would rather give no starts!! Was promised a 2 week delivery, 3 weeks go by and still no contact about delivery. Called and was told it was on backorder, called back to see if they could swap the backorder piece for another sofa instead. Was then told it actually came in but it was damaged so they had to reorder all together. Went in and canceled the original set and ordered something else, again promised it would be in no later than April 3. Received a call on April 1 everything was good to go for Saturday delivery. Friday no info on delivery time etc so I again called them and this time was told it was at the warehouse since Wednesday but it was not checked into their system yet and they would figure out what was going on. Called corporate and was told that my furniture is in fact not at the warehouse and it could potentially be delivered today but would need to be checked in and so it would possibly be next week sometime… So needless to say after no communication unless we contacted them, different stories, and no resolution we canceled the order! Do not buy from them as they lie, lack communication, and any resolution to issues!
We were greeted by Greg once we entered the store. Ask for a referred associate, but she was not in that day. Explained to him what we were looking for and told us to look around and try out the sofas. Let me browse without hovering.How refreshing !Candice came up and introduced herself. She was helpful and so nice. She also offered suggestions.We ended up with a beautiful sofa, chair, ottoman, rug and a bedroom chair. Candice was extremely easy to work with very helpful and gave me a great price! I highly recommend the store and Candice!!✨✨
My experience in this place has been nothing but stressful and unnecessary. An order was placed in November, it was determined that item ordered was discontinued during the 8-12 week wait for delivery. A customer would think that a place of business would call to notify the customer and arrangements would be made to rectify the mishap but that wasn’t the case. Order comes in at the 12 week wait and it was wrong because it was input incorrectly into the system at initial transaction. Long story short this place didn’t go the extra mile to make things right although I did get a call from the GM after making a call about the situation to come in and look for another piece. Selection was slim to none essentially. In addition when my wife and I started from scratch, we walked into Regency in Hagerstown in search for another piece and selection was not to our liking and because ASHLEY doesn’t update their site with discontinued merchandise and REGENCY works with them, my wife asked about the initial piece from a helper, the individual was quick to brush her off and indicate that it is discontinued. Moral of the story, ASHLEY and REGENCY will NEVER get our business again. They need to work on customer satisfaction and attentiveness. We had such a great experience at another place (not mentioning the name) cause it’s an insult to ASHLEY and REGENCY but order was placed on a Saturday and delivered next Saturday with no issues. Don’t bother responding to this message cause it won’t help anything. Beware future customers about these places
Ashley and Dominique was super awesome! Excellent customer service and they both should be promoted!!!!
Went to find living room furniture Austin meet us at the door and pointed my husband in the right direction walked out with a new sofa and recliner Dominique was great to she explain everything to us and said she call when our furniture will be delivered
Great experience today at Ashely’s furniture. Ashley was very engaging and helpful and Ashanti handled our paperwork well.
Great service! Dominique! Janet! Great service. Super happy to get out new kitchen table. Was a breeze!
I’m never one to give reviews but this is the exception. Went to Ashley on Super Bowl Sunday to see what I could find and walked out with a new couch to be delivered and a smile. Austin was amazing, greeted me at the door, gave me space when I let him know I was just looking, but also was there within seconds if I had any questions. Him and the manager worked with me on getting me a great deal and crunched numbers with me. Dominique also was great! She was charming, efficient, and attentive to details. Between setting up the shipping and going over everything with me her and her team were able to make me feel comfortable, not get bored to the point I would look at my phone, and had me laughing along with their conversation like they knew me personally. Will recommend anyone I know to check out Ashley of Hagerstown if needing furniture.
Made a last minute stop and found what we were looking for. Bedroom set for our daughter and a kitchen table. Brandon and Tiana helped us amd both were amazing! Great personalities, easy to talk to and most of all, very professional. Thanks Brandon and Tiana!
Great service from Tianna. She was kind, understanding and explained everything. She is an asset to the store.
Austin and Ashanti were amazing! They were patient and so helpful with our purchase. Also shout out to manager Aaron
Ethan was awesome! Extremely helpful and went out of his way to check every option for us! We are leaving very happy and pleased with our experience we will continue to come and do business with Ethan!
I’ve been searching for nice furniture and found it here. Liana was so patient, knowledgeable, and helpful. Dominique provided great customer service!
I would give 0 stars if I could but I will give two stars for the positive experience we had when purchasing our furniture. When purchasing all staff were phenomenal, very helpful, and got exactly what we wanted. However, everything since delivery has been a complete dumpster fire. We are currently going into week 12 of this. When our sectional was delivered, the individuals delivering the furniture were very reckless with the handling (hitting the furniture on walls). Additionally, there were three damages that included ripped fabric and damaged wood under the upholstery. One damage is understandable maybe but three is a question about the quality. One of the damaged pieces was removed from our house and was re-ordered on 12/2 which is greatly appreciated but is just scheduled for delivery on Saturday, taking us to the 12 week mark. The half of a damaged sectional we currently have has made 0 progress since 12/2. Ashley’s solution was sending a repairman out (still waiting for that).Wouldn’t you think replacing it would the solution? Let’s just put a bandaid on the current issue. I called last week about getting our current damaged piece replaced, instead of continuing to waste time and wait for a repairman to come out and need to re-order it, and wait for a delivery 4-6 weeks again but we still haven’t heard anything. By the time we get our whole sectional it’s likely going to be 16+ weeks. The customer service that has been displayed in the last few weeks has been very disappointing to say the least. When customers are spending a good chunk of money on your products and you mess up, do better and fix the issues in a timely manner and be transparent about what is going on when a timeline is given and is not upheld to.
Ethan was great! Had a wonderful experience
Great people in this store
I went in to buy a recliner. Brandon Markley met me and was so very kind and helpful. I'm now waiting for the delivery of my purchase. Super excited. Thank you Ashley Furniture and thank you Brandon. You made my shopping experience Great!
Rodneya Nash was very personable and was very knowledgeable. Ashanti smiled and explained everything. Great customer service.DEB
Tianna and Greg were great . Service was amazing. Got exactly what we wanted and they pulled out all the stops to get us the best price. Recommend them to anyone
Tianna and Greg were great got exactly what we wanted at the best price. They pulled out all the stops to get us the best deal and the sercice was top notch. I reco mend these guys at this location If you need any type of furniture
My husband and I just purchased a living room set. Ethan greeted us soon as we walked in the door and was very helpful without hovering or being pushy. He was friendly and very easy to work with, definitely ask for him if you stop in!
Greg and Dominique did an amazing job helping us out! Great prices and quality is top notch as well
Greg & Tianna were fantastic!!
We came into the store looking for a specific type of couch and Greg led us in the right direction. He was very laid back and helpful. He also made us feel very welcomed in the store. His customer service skills were amazing as well. Thank you Greg
Extremely pleasant experience. Our Sales member Austin was very helpful and accommodating to us. He went out of his way to help and make sure we were satisfied.
Worst company!!!!! Poorest quality!!!!!! You will never receive another penny from me! Purchased sectional $2500.00, in less than a year, with minimal use, 2 adults in our home, fabric was pulled, torn and pilled! Ashley wouldn’t help in anyway, we purchased extended warranty and warranty company denied our claim! In addition the frame appears to be damaged under the upholstery, that claim denied as well!! BUYER beware, I would steer clear of this place. Even the warranty representative that came to my home had terrible things to say about Ashley as a company. So disgusted, in less than 2 years I have to purchase new furniture.
ethan did a great job helping us find out what matress and bed foundation to get! and dominique did great job with the financing!
Rodneya and Dominique were so nice and helpful. They didn’t follow us in the store like they do in some places and they treated us so we’ll we will be back!! I recommend coming here if you want fast and friendly service.
Rodneya was very patient with me and answered all of my questions. Tiana was very informative and kind at checkout as well.
Honestly, i came in here just looking for a sectional couch with a budget. The customer service was great! Thank you Greg, for trying your best to help me find the perfect couch for me and my family. He is very respectful, he matches peoples vibe, and he’s cool. I recommend people coming to Ashley’s furniture in hagerstown!!
We love our new Sofa, loveseat and dining table. Compared to other furniture stores we shopped at, we've always loved the selection and quality offered Ashley. Greg, our sales rep and Tiana worked with us to find the best finance option. Our experience shopping at Ashley is always five stars.
Afrika and Dominique were amazing both in sales and customer service. Even Ms. Ashanti in customer service was so sweet. I appreciate everyone’s assistance and help with my sale. They informative and apologetic while the Comintern gave them a hassle. I’d suggest and send my friends and family here.
Greg Williams was our sales guy , their regional manager was in town and really helped us get our furniture in the time frame we needed and the sales manager Rodneya was helpful as well
It was wonderful, go see tamara(afrika)she is sweet and helpful
The sales associate Afrika was a wonderful lady to work with to get everything I needed done. All of the people that helped me was awesome. Friendly and courteous. Great people to work with. Thank you all.
This is by far the nicest ashley furniture I have bought from. Sales associates are very nice and understanding, specifically Africa. The manager wasn't judgmental like other stores either. Thanks for helping us purchase our new bed 💕
Greg was very helpful, professional, and friendly! He was very knowledgeable and helped us pick out the perfect bedroom suit for our toddler. Highly recommend!
When I went furniture shopping the staff were the most friendly and helpful people. Delivery went smoothly but I expected a battery pack for the recliner to be included as that is what I was told when I purchased my recliner. I called Ashley Furniture in Hagerstown and they had a battery pack waiting for me to pick up at the store right away. Thanks again to Miranda for getting this taken care of so quickly. Also Tonya is the one who sold me my sofa and she was excellent too. I will refer the Hagerstown Ashley Furniture’s Store to family and friends.
Amazing service from Tamara Brown, Rodneya and Tianna. Very helpful and will be a routine customer at this location
It was great
Excellent service. From entry to departure .
I purchased an L-Shaped Sofa in April 2023 with a full warranty, totally paid. Just 4 months later, the sofa is deteriorating. I have reached out to the Hagerstown location and they are giving me the run-around. I have sent pictures and all the information requested. I have received a poor product and poor customer service. Hoping corporate is competent enough to assist; stay away from this location!
Miranda was amazing. Hands down the best customer service we have received in a long time with all the purchasing we have done for new home she has been the best experience. She went above and beyond helping us find the right size furniture for our space. She was patient and Kind. Thank you Miranda!
Miranda and Mikaela were so very friendly and kind in helping my son and I in our purchases today. We will definitely be back.
One of the worst customer service. These guys are just worried till we make the payment. Once the payment is done they don’t carw about the customer
Rodneya was great and helped us price out the living room we wanted. Dominique assisted us with our check out. Both ladies were very friendly and helpful. We can't wait to get our furniture delivered.
Miranda helped us today complete our dream of getting our couch for our new home! Not only was she full of smiles and laughs she made our daughter giggle and laugh! Truly an angel 😇
The sales lady and the customer service rep Dominique was very friendly and helpful can not wait for our new sectional to be delivered
I purchased a sofa and love seat in November. Told I wound get it before Christmas. Didn't receive until the end of January. Broke the next week. I have called several times and no one will return my call. Absolutely do not buy from them unless you want to feel robbed. Worst furniture company ever. Buy elsewhere and save yourself the stress.
The staff was a great experience and Afrika was amazing.
Don't do it! They are nice and helpful when taking your money for the sale. Beyond the sale, they forget they ever knew you. They sold several pieces of furniture. The sales lady was lovely and helpful, but when one of our furniture items had a defect they did nothing. We were directed to our warranty that we purchased. That too is useless! The warranty company came out and said it wasn't covered under warranty. However; the nice representative that came out to our home to look at the furniture said it was a manufacturer defect and the workers who assembled the furniture may have caused more damage. Long story short, the Hagerstown store gave us the run around. They received numerous calls from us. They said they would get back never did. Ever time we call they act like they care, but they do not. Buyer Beware!! We have been waiting for months. Sorry but will never purchase a thing from Ashley Furniture again!
Great experience from salesperson to the delivery crew. Love our new reclining couch!
Outstanding service and outstanding products.
From the beginning to the end I would say everything was a 10 . From the person selling us the merchandise we purchased to the people who delivered us our merchandise we would say is a 10.
Jesica was amazing and patient. She was very friendly and helpful. Thanks Jesica
Highly recommend Jessica B, she did an awesome job assisting us with our new outdoor furniture. She was very informative, which was VERY helpful with our decision. She did not smother us as most furniture sales people do. Checkout and delivery with Dominique went just as smooth, she also was very informative with what to expect upon delivery. Thank you both for a nonstressful shopping experience.
Miranda was a joy to work with. Very knowledgeable and helpful. She was very welcoming and friendly. Mikaela was very pleasant and displayed excellent customer service skills. Looking forward to working with both Miranda and Mikaela on my future purchases.
Love the personality and helpfulness of Miranda! Customer service does not get any better!!!
Miranda sold us a recliner that we’ve been looking for and couldn’t find anywhere else. Kind, helpful & had us laughing! Thanks Miranda!!
The sales people are not receptive at all. Not that I wanted a tour, but it would have been nice to get a little attention, maybe I would have found something I liked. I think they thought I looked like I couldn't afford to buy anything, because I know I looked lost and no one asked if I needed help. Big mistake.
Rodneya and Dominique were both great help with me finding my first bedroom set. Couldn’t have asked for better sales representatives.
I purchased furniture on 12/31/22, I received a call stating that I have to come in and reapply for furniture. At first I was upset and said cancel, then my husband point our that they charge the card already. So today 2/18/23 I have called numerous times, the young lady working is Brittney who says she is the only one working and cannot find the paperwork that Dominque Nelson processed and that I have to redo my paperwork. What a mess, I have been call all day and half the time no one is answering the phone. I can't get my furniture delivered because they can't find the paperwork. Right now I am so pissed, this is so unprofessional. I am so disappointed I have always loved shopping at Ashley's but this has really given be a bad business perspective of Ashley Furniture.Do better.....Barbara Invoice 162205428
Miranda is a great salesperson.......no pushy at all and had lots of knowledge.
Everyone I dealt with here was nice and helpful. The sales lady, the girls at the counter, and the man who helped us load our new furniture set into our truck. And we got a great deal! We will definitely return when it’s time for more furniture.
Dominque and Cameron were helpful and professional. Great service.fast and smooth.Great deals
I visited the store because I'm looking to buy a new sofa. I was thinking maybe a leather one like I previously had. I was greeted at the door and told the salesperson I just wanted to look around. She was great she told me to find her if I had questions. I don't like to be pressured into a sale. Unfortunately there weren't many sofas to my liking but the prices were reasonable. I will check back.
Miranda is amazing. She helped us so much and got us a great deal! After hours of looking for what we needed, we came back to her for the unbeatable price and the exceptional customer service.
Miranda is amazing. She was friendly and empathetic to our situation. If you’re going to buy at Ashley, ask for Miranda, you won’t be disappointed.
Kaden was friendly, very informative and has the eye for style to help me pick the perfect sectional for my living room and as always, Ashley delivers on affordability.
Will never shop there again got a kitchen table set with six chairs. Two of the chairs were broke so I took them back to get them fixed or replaced refuse to do either because since I picked the furniture up there not responsible for anything that was wrong with the furniture so now I’m stuck with two broken chairs. The customer service sucked and they do not care about the customer. I’m letting you know it’s better to shop somewhere else.
My Csr Dominique was very polite and respectful.I’m pleased with my services with Ashley’s home store .
The staff was very helpful. The store is clean and nice!
If you are looking for furniture come see Jessica Barnes and her helpful friend kiah. We will be back soon
My fiancé and I went to Ashley Furniture in Hagerstown, Maryland, looking for a couch for our new home. When we walked in, we immediately found the one we wanted, so I went to grab someone to help us with the process. Tyler Trainum was the employee who helped us with our purchase, and to say he went above and beyond for us would be an understatement. He thoroughly explained the process, he was transparent, and he answered all of our questions. Tyler made this experience enjoyable and stress-free, and even answered questions about different ways we could personally set up our living room. He helped us determine whether we should finance the couch, or buy it in full up front, and he was completely transparent and helpful when helping us determine what would work best for us personally. Tyler was extremely helpful and friendly and we appreciated his help so much. When we went to the counter to process the payment(s), Kiah Jassani helped us and walked us through every step of the process. She showed us examples of organized and color coordinated lists of the clients she has helped and updated about their purchase with shipping details, estimated time of arrivals, and any other details regarding their purchased furniture and/or shipment to ensure us that we would be taken care of and followed up with. After Kiah gave us all of our paperwork, she thoroughly described what was entailed in all of the papers she gave us, she explained to us what next steps to take, and she told us what to expect regarding shipment and installment. Both Kiah and Tyler gave my fiancé and I very helpful tips and information, and we walked out completely satisfied and excited to get our new couch. Both of these employees deserve a raise as they did an exceptional job helping us throughout this whole process.
I went to Ashley Furniture to purchase a dinning Table . I was treated nicely . I want to give a kudo to Dominique who explain everything , regarding my purchase . Thank You Dominique . I highly recommend ask for Dominique she will go out of her way and may you feel you can go back any time you need new furniture.
Val and Dominique where great! They where true professional!
Everyone was very nice the lady who helped us pick our couch Valeria was very kind and not pushy which I find very nice. Also, the customer service rep Dominique was very professional and kind as well.
purchased a chair and was told it was in, but that I had to pick it up from their warehouse 100 miles away, or pay $40 to have it shipped to the store. In what world do you buy from a store but have to pay extra for the store to get it from their own warehouse, or drive 100 miles and get it for yourself.to to a warehouse,
My customer service experience was GREAT! My salesman Cameron was very knowledgeable and helpful. My customer service rep Brittani was AWESOME! She helped my check out be very smooth and when I had to resch my delivery she was so helpful and went the extra mile to assist me.
I personally want to think Tamara and Brittani for doing an excellent job,
My experience here was amazing! No pressure with salespersons but they were at the ready to assist me with questions and my purchase. An extra shout out to Rodneya for explaining all aspects of my transaction and purchase.
Excellent service from Brittani and Rodneya. Will be back to buy more furniture for my home.
We are very disappointed with Ashley furniture store in Hagerstown. My husband purchased two living room sets in 2020. One of which was leather or pleather. It's not even a year and my leather couch is peeling and ripping. I was told by a sales representative that it would be covered under store warranty since it was within a year. A gentleman from the store came to my house and took pictures and said Ashley would replace the cushions and they would be mailed to me. I waited about three weeks and then when I called. I was told by Tiffany that my case was closed. I was shocked to hear this. I was told the reason being was a mistake was made and that it was customer's fault. I will never make any purchases from Ashley. The furniture is cheap and the customer service is very poor.
Everyone was very helpful, including Valeria, Brittany, Rodney's and especially Vanessa. We had to return a table and chairs due to our inaccurate measurements. They really helped make the switch smooth. We love our new furniture.
Cameron and Brittani were awesome to work with! Very professional, helpful, and efficient! Would recommend them to anyone!
Found the perfect dining room table the other day! Rodneya was amazing! So friendly, helpful, and easy to talk to.
Rodneya was so friendly and helpful definitely made the experience great!
Ashley was our sales lady and she was great and very helpful. We were in and out of the store in no time with a delivery date for our new living room set !!!
I received excellent customer service at your Hagerstown, Md store. I had the pleasure of handling my business with your employee Rodneya Nash. She was very friendly and had great customer service skills. She is definitely an asset to your company. Keep up the good work Ms Nash. 🤗👍👍
After a mishap with our previous table, Rodneya, Brittani and the regional manager were extremely supportive and helpful. We had a wonderful experience at Ashley's in Hagerstown with these three employees.
Great Customer Service! I must say I am a very satisfied customer. I was very pleased by the customer service team. Rodneya and Brittani their team work for finalizing my purchase was superb. Rodneya was great at explaining the protection plan and delivery while Brittani processed my paper work. These two young ladies made the process smooth and my eager to recommend the Hagerstown Location is at a high of 10. If your looking for a professional and friendly location, VISIT ASHLEY FURNITURE IN HAGERSTOWN.
Will never shop Ashley again. Bedroom furniture had 3 drawers that had bottom coming off so they wouldn't open or close and 1 stuck. Service tech (very unprofessional guy) came out and basically said he recommends only 2 or 3 items of clothing in the drawers to prevent that from happening. Received new drawers with no hardware and new drawers didn't fit so well either. Had to take hardware off old drawers and discovered screws were stripped by guys that assembled it. Furniture is cheaply made. So disappointing....spent thousands on furniture that doesn't work the way it was intended.
My husband and I recently closed on a new home and was in need of some new bedroom furniture. Due to spine disorder, we were considering a king size mattress with an adjustable base. We wasn't sure if we could afford it or not, but after working with Maranda, and Tiffany - we were able to purchase our bedroom furniture, art work, and the adjustable base to help protect my spine. Maranda greeted us at the door and stuck with us until we made up our mind. She was knowable and check on what was available and gave us the earliest delivery date. Both Maranda and Tiffany provided outstanding customer service, that I will certainly share with my family friends. Thanks
The Customer Service Associate Rodneya Nash was very personable and great to work with when it came time for financing and delivery set up. Thanks again for the awesome service!! I will make sure I recommend this store with a great team. Rodneya Nash was awesome 👍😎
Had a good shopping experience but very disappointed with the after sales service regarding the delivery of defective furniture. Will think twice about shopping at this establishment ever again.
Kayden was a big help in helping both me and my mom find a new mattress. She was very sweet and helpful. Vanessa was also great. She made the financing portion quick and easy. I had a great experience and would recommend a Hagerstown location!
Second delivery of our Bedroom furniture, still didn’t receive what we paid for the beginning of September 2022. Have to lose a day of work to be home for them to deliver what we paid for. Hoping 3rd time will be a charm! 😩
My first visit to the Ashley Homestore was just to look and the salesperson , named Ashley, greeted me and left me look. Two weeks later I went back and Ashley was there to help me narrow down my choices. She was very helpful. She was able to quickly find out which item were in stock and didn’t need to be ordered. Then at checkout the office manager was very friendly and helpful. Vanessa took care of delivery information and finalizing my purchase. I purchased a couch, loveseat, table and 6 chairs. All were delivered 3 days later. The delivery men were very nice. They set everything up where I wanted it. It was a great Labor Sale and I am happy with my furniture.
They have a good selection and great staff. Miranda was so helpful on the sales floor and answered all our questions (plus some we hadn't even thought of). Then Rodneya walked us through the financing and delivery details. They were both so friendly and made this a much smoother experience then we expected!
Great job from Miranda and and Tiffany at Ashley furniture in Hagerstown. Great friendly and very helpful.
I’ve had numerous bad experiences with this particular Ashley furniture store. They do not honor there own sales reps quotes, match there online website, and nor do they set the right expectations of when clients should receive there merchandise. Forget escalating to a manager or store manager because they clearly do not care about their clients experience and want clients to go to its competitors. They only reason this review gets 1 star is because of Brittani and Rodneya. Those ladies at the payment counter took ownership of setting right expectations. In the future, I would not shop at this store nor would I recommend it to anyone.
I've had numerous bad experiences with this particular Ashley furniture store. They do not honor there own sales reps quotes, match there online website, and nor do they set the right expectations of when clients should receive there merchandise. SAVE the headache and just buy online. The same exact furniture is so much cheaper online than in store. Forget escalating to a manager or store manager because they clearly do not care about their clients experience and want clients to go to its competitors. They only reason this review gets 1 star is because of Brittani and Rodneya. Those ladies at the payment counter took ownership of setting right expectations. In the future, I would not shop at this store nor would I recommend it to anyone.
Rodneta in Customer Service was extremely helpful and professional in assisting me today. She quickly understood my problem regarding an item that had been damaged in transport and outlined the procedures necessary for me to get additional assistance. I can't say enough good things about this customer service representative. Ashley Furniture should be proud to have such a valuable employee.
I bought a mattress today August 7at Ashley furniture in Hagerstown. I also looked at bedroom furniture. Miranda Jackson was a great lady to work with. She was a great help to me. Rodneya was also great. Great customer service. Thanks to all!!!
Horrible place they lie and take your money I've contacted the store multiple times and did everything asked of me even to the point of giving them more money to pick up the defective furniture they delivered to my home. I've tried to get help from the corporate office with no help and the manager Veronica is horrible and lies , I've escalated my problems with Ashley Furniture to the BBB now with hopes Ashley Furniture will do the rite thing and refund my money before this matter is handled in the court system , BUYER BEWARE DO NOT BUY FROM ASHLEY FURNITURE STORES
Had an amazing experience at the Hagerstown Ashley. Val gave us the space we needed to make our furniture selections then educated us on our options. Rodneya & Brittani gave great customer service at check out. Everyone had a pleasant attitude. Best furniture store we shopped at in the area.
Brittani and Rodneya were simply amazing, great professionals who are very knowledgeable about their job. We had a very pleasant experience with these ladies and for anyone who comes to this location, please ask for either of them.
Cameron and Ashley are fan-diddally-tastic. Both of them were super helpful and had all the details we need as well as all the sass required for adulting.
I walked into the store today because I had to wash my cushions after something spilled on them. They were hard to fit back on so I went into the store and was greeted right away. Miranda Jackson was amazing! She helped me put them in the casing right away and then a few other people came over to help. This is a sign of great customer service, especially since I was not actually purchasing anything. Thank you all!
Rodneya was knowledgeable, efficient and pleasant. Great customer service and exceptional at multitasking!
Very nice experience overall. Tamara, our sales person was awesome. Also Brittani and Rodneya were great at checkout
Very friendly and helpful. Brittani and Rodney were excellent and Tamara is the best salesperson
I was there about a week or 2 ago. I was undecided on what I wanted to get. Until a young lady named Rodneya came and assist me along with Brittney they were so helpful and friendly. The best costumer service I’ve ever experienced. I really appreciate it and enjoyed the conversation. I’m 100% sure I’ll be back again and hope to have the same experience as I previously had. Thank you ladies not only you’ve helped me decide what I should get but you both made my day. I can’t thank you enough.
Brittani and Tyler were very helpful!
I think this store is amazing the person helping me Tiffany Krutuleski was so awesome she was kind n very patient with me and very sweet. I definitely will be coming back for more furniture soon..
Excellent service, which you dont find too often these days. Tamara was very helpful in helping us find a bed for my son. I was showing my husband the bed online and noticed it was cheaper online. I contacted the store and spoke with Brittani. She was very helpful and was able to price match the bed. I will definitely buy from them again.
DO NOT GO HERE. I bought a living room set here back in November. My furniture and apartment were damaged during delivery. When attempting to get the couch through the door, it wasn’t fitting. The guy came up to me and said “sign this”. I was in a meeting on my computer and figured that the furniture was already good to go and that’s what the signature was for since I had bought a bedroom set before and know that they ask you to sign before they leave. I go out a couple minutes later to them shoving and jamming the couch through the door. Once they finally got the couch in, they asked me to sign again and I told them no, that I’m not signing anything because they damaged not only the couch, but also my home. They literally just said “okay, we don’t need your signature” and left. I immediately call to make a report about it. After this, MONTHS go by and I hear nothing from them. I call again and another girl says that the girl I talked to isn’t there anymore so she will have to send a new email to corporate. Couple more months go by and nothing. I called again and was AGAIN asked to send the photos in so they could send it again. 8 months go by and I call AGAIN and the girl said that the 3 people I had spoke with no longer work there and I would have to resend everything again to be submitted yet again to corporate. I hear nothing back, until today wheee I am told that I am denied because of the apparent waiver that I signed, saying that it’s basically okay for them to damage my home to get the furniture in when I was not explained to what I was signing by the delivery guys. I will NEVER shop here again and I will NEVER recommend anyone here ever again
Great experience at Ashley Furniture. I appreciate the quality service from Brittani and Brandon. The time spent was sufficient and easy, No Hassles! Thanks Again!
Our sales person Ashley was wonderful. Rodneya in customer support finished us up wonderfully. Great experience. Thanks! Looking forward to receiving our new dining set.
Cam and Rodneya were fantastic in helping us quickly and effectively. Very happy with the service
Recently bought a rocker/recliner from Ashley. Wonderful customer service from sales, to financing, to warehouse assistance. Quality of the merchandise is wonderful, fairly priced. Highly recommend this store, I will gladly buy future furniture needs from them. Stop in and see Genesis; she'll help you pick out exactly what you need. Five stars all the way.
Just moved to West Virginia and needed some new furniture for the house. We went to a few different stores in the area and then came to Ashley’s. The sales people were very knowledgeable and friendly and made sure we got exactly what we wanted. Then the finance gals were incredibly friendly and made the process very easy to get our bedroom set taken care of. Thank you to all of you.
Valarie and Rodneya were wonderful to work with and made my buying experience enjoyable. I recommend Ashley’s furniture in Hagerstown MD to anyone looking for a great deal!
My husband and I recently purchased a bedroom set and Rodneya was so wonderful with helping us out
Wonderful customer service. Rodneya was quick, efficient, informative, and very friendly.
I enjoyed my time at Ashley furniture and my check out experience with Rodneya and Brittani they made it fun
Brittani and Rodney’s were great csr they help me with my delivery issues
We had a great experience with salesperson Africa! She answered all of our questions and even took the time to make sure we were satisfied with our decision in the end. The Customer Service ladies Rodneya, Brittney, and Amy were all great! They kept us entertained during the entire checkout process. Definitely would return!
Just worked with Brittani to resolve a financial matter and she was awesome. She worked quickly to identify and then resolve it. She contacted me shortly thereafter and explained everything to me in detail. Plus advised me to call her if I have any further issues. Excellent customer service by Brittani!!!
My wife and I recently purchased several items from the Hagerstown Ashley store. Our salesperson, Ashley was knowledgeable and very pleasant. In addition both customer service reps that I spoke with, both at the store and by phone were great. They are Rodneya and Amy, Rodneya assisted with the original sale and Amy arranged for delivery. I commend all three employees on a job well done Mr Spickler
There was a mixup with our order. Rodneya quickly straightened it out with efficiency and great customer service skills. Thanks Rodneya!
Haven’t received our furniture yet, as we just ordered recently. However, our experience in the store was very pleasant this evening. Rodneya and Brittani were very helpful during our checkout process.
so i love shopping for anything but furniture. but after the meeting with Rodneya who gave most warming heart felt experience, I will be returning. She was honest and when it was something that was out of power Mr. Tyler came over and was very professional and helpful i left with alot of few cute pieces and will be go back for more
I am so happy that my husband and I decided to come to this Ashley’s! Rodneya in particular did an excellent job with checking us out and we were even to finance most of our order! We didn’t even know that they had a finance option. Thank you Rodneya for helping my husband and I.
Rodneya was very friendly and efficient. She got my sense of humor and she made the whole buying experience even better. The day after when I canceled my order she was still awesome.
Rodneya offered awesome customer service. She was very friendly and efficient.
Our sales person Ashley was so helpful we were able pick out our furniture and with the help of Amy we purchased and out the door same day. Excellent service!
was in a few weeks ago just before closing to help my mother determine when her furniture would be in (its been months past the org. date) when i get no help i ask for the manager and was told he was out back with his boss TJ . when they came up they smelled heavily of marijuana and smiled all while telling me my mother will not get her furniture still . very unprofessional .
Rodneya Nash and Valeria Eikhvald are the best 👌
Rodneya Nash was so helpful and nice and she really take her time and give really good info.One of best Customer service person I deal with in long time .
High end furniture nice. Not much to say about items in the back of store. Friendly staff.
Tiffany Kvutuleski and Genesis Burch are the greatest! I can't compliment them enough. They went way above and beyond the call of duty! Without Genesis' knowledge and designer approach to decorating a room I would been like a deer in the headlights so to speak and Tiffany's first hand knowledge of billing and delivery system operations was top notch! Thank you both so much for such a pleasurable experience. Ashley is so lucky to have you both!
Tiffany A and Sales Carson were great. Help me in all i need and offer a great costumer service.
Rodneya Nash and Carson were create. Offer greate costumer service. Thank you
Had a wonderful experience shopping today at this location. My salesmen, Cameron clearly knew his product. He explained the different sales they had for Memorial Day and all prices and options for the different items were clearly displayed. He ended up helping me pick out a new sectional! I’m super happy with my experience here at Ashley Furniture, definitely will return.
Signs showed a sale. No price tags on furniture. Depending on how you purchased, cash or finance, is how they offered you a deal. Was not a good experience. Felt like I wasn't getting a deal or sale at all. Will not go back.
I would rather pay thousands of dollars to go to carpentry school, spend years of my life building a piece of furniture, and have both my legs amputated, than buy anything from this store again.
Genesis and Rain were absolutely PHENOMENAL! They took the best care of us as we searched for some new furniture for our home! So sweet and the best customer service! 10/10 recommend!
I ordered 2 Tempur-pedic king size pillows and a mattress protector, still waiting 4 weeks for my order and was advised I might get it at the end of May. I was told that if I cancel the order I would be charged 10% It sounds more like extortion or a threat to me. So they will charge $80 dollars for merchandise that didn't receive. I'm very unhappy with these delays. Something really wrong with this. I feel that Ashley's needs to make this right. No tracking information and lack of motivation to make this right. It looks like I will wait 7 or 8 weeks which is totally ridiculous. I requested the manager give me a call and the lady attitude was like you have to call him after 12. She didn't want to even take a message for the manager to call me. Now they telling some nonsense that I was advised it could take up 8 to 12 weeks to receive my items. Nobody ever said that to me. If I had ordered it from Tempur-pedic then I would have gotten the items within 4 four days. But unfortunately I didn't qualify for Tempur Pedic financing. So I had to go threw the Ashley snap financing route. It's obvious that Ashleys store has some major shipping problems and if your financing the items using Snap that you will be charged 10% penalty fees for their delayed incompetence from the store or manufacturer. They should not sell things that they can't deliver in a decent timely manner. Ashley's store has some very beautiful things on the floor and unless they immediately have the items in stock which are very unlikely you're gonna wait a lot longer than the normal two weeks. I ordered very high end expensive pillows and a mattress protector. There was a time when you can order stuff from Ashley's and get your items within a week or two but it seems like that is not the case anymore. Buyer beware if you are going to buy from Ashley's you are going to face huge delays in getting your items in a timely manner. Be prepared for a empty house or apartment while your waiting for your furniture or items to arrive. So 8 to 12 weeks wait, interesting. What do you sleep on in the meantime. I was told 2 weeks, but that was a total lie.
Great experience with our purchase. Joe Deluccia helped us find exactly what we wanted with no hassle. He was quick to provide payment options, service contract information. Once he handed us off to the customer service department Rodneya Nash took over. She made the final process even easier. They both had a wonderful personality that made you feel relaxed and not pressured. I will definitely be back for more furniture in the future. Thank you Joe & Rodneya for a stress free and a wonderful visit. PN
they don’t never answer the phone.
Aurelia was amazing! She took the time to explain all the different options for all of the different couches we were looking at. She also let us shop and talk in private so that we could figure out which route we wanted to take. We are loving our new sectional that only took a few weeks to get.
We made a purchase on July 31, 2021 for our entire house. With Covid being the cause of many hold ups throughout the year, I can say Ashley Furniture has been great experience. Between the time we spent having our house built, Ashley's were very understanding having to hold our furniture in their warehouse. We received several phone calls a month to update us on the status of our merchandise that was coming in. Our sales representative, Eric Reyes was great!! Very kind and patient with me when I was trying to decide for each room of our house. Thanks Eric!! The store honored the discounts online and I received even better customer service then what I would have got ordering online. Thankfully our house will be finished this week and I had the pleasure of speaking with Rodneya about scheduling our delivery. She is a very kind and respectful person when I call. She understands what has to be done and when I say she is on top of things I mean it. There was a form I had to fill out and she got everything I needed to do emailed to me in the same day. Thanks Rodneya!! I looked forward to dealing with people like Rodneya and Eric! I'll definitely be back to purchase more furniture in the future and have family members and friends know about the service.
We had a great, seamless experience with salesperson Genasis Burch. She answered all of our questions, helped measure appropriately and took the time to make sure we were satisfied with our purchase. We never felt pressured or “followed” while doing our browsing which is something we don’t care for when shopping for furniture. The Customer Service Associate Rodneya Nash was very personable and great to work with when it came time for financing and delivery set up. Thanks again for the awesome service!!
Rodneya Nash was very helpful and professional. She got me in and out of there with no issue. The General Manger also made sure I was taken great care of!! 10/10 definitely recommend.
Buyer Beware!... my advice is to check the online price from the corporate Ashley before you buy in store because they are all franchised ownership. My experience was that I saved 25% more online than the store could offer plus 18mo financing unlike the instore 12mo. I requested a refund via phone approximately 5 hrs after I was in store due to online being considerably less. The sales manager Brandon told me on the phone to come back to the store for the refund which is 45 minutes away. I did this the next day. The 3 ladies at the back of the store were the most unpleasant team of associates I have ever met in a customer service environment. They "office manager " refused to refund my sales tax to my card said it was not policy .... long story short a gentleman that assisted the grumpy ladies in the beginning of this was at the front of the store as I was leaving so I asked him why I didn't get my sales tax returned.... he said I should have because it was canceled within 72hrs. He went back and instructed the office manager to do it and she says I'm not doing it cause it's not our policy and if you want him to get it back YOU DO IT and handed him the credit card machine. I got 100% refund now... which is why the 2 star review and not 1. Again just be aware of how much you are paying cause you may find a better deal online and not deal with the office staff unprofessional demeanor.
Miranda was our saleswoman, and she was perfect for us. She was helpful and knowledgeable but not pushy. She has a great personality and is friendly and fun! We stopped in on Saturday evening of President's Day weekend and came back to purchase on Sunday after going to another place where I couldn't stand the saleswoman, and they didn't have enough help in checking customers out. Miranda was honest and upfront with us, which we appreciate. Taylor checked us out, and she was also very sweet! She explained things to us, and we ended up having an excellent experience in purchasing two new sofas. We feel really happy to have found what we needed with the service plan, which is a smart purchase. When I need furniture in the future, I won't even go anywhere else. There's no need.
My husband and I purchased living room furniture and a mattress last Thursday, and we are looking forward to our delivery this week.. We had a great sales experience with Raven and Taylor.. They worked with us and we made a great deal ... Thank you all for the great shopping experience!!
Sales lady very helpful. She could talk a little louder though. Otherwise great. Sorry we have to wait soooooo long for the order to be delivered.
I'm the plow guy I've never been in the store
The sale went smoothly. However, look out if your furniture has any defects. Ashley does not stand by the warranty. I have been trying to get an answer since November and no one, including the store manager will help me. If I wanted junk, I would have went to Big Lots! Go elsewhere to purchase your new furniture!
Horrible experience. Kept getting calls from this store and when I let them know they were calling the wrong number the woman Vanessa was very rude and even said my husband was insecure. At that point my husband told her again this was the wrong number and she laughed and said ok I will call you to set up the delivery!! This was outrageous. Vanessa would not give us the manager so we called the Frederick store who was not a bit surprised by Vanessa's attitude. Customer service in Brandywine is closed today but they will be notified. A simple sorry we will remove your number would have sufficed. By the way we live an hour away from this store.
We truly enjoyed the awesome and friendly service. Our sales man was very helpful and gave us all the information needed to make an excellent decision. The best part of our experience was meeting the amazing qualified customer service representatives Ms. Christianna and Ms. Rain!!!! They gave us added information and a great service! We highly recommend Ashley Furniture Store in Hagerstown Md. The workers truly make the difference! Thanks Guys!!!
Met at the door by Genesis. She was very helpful, gave us space to see what we liked, helped us understand different options, and was friendly and knowledgeable throughout our visit. We purchased a recliner and sectional with e 3-4 month delivery date. I see a number of reviews that indicate significant problems with delivery. I'll update as we move through this process, but the sales team and experience in the store was great.
Great service, explained to Joe I needed a sofa sturdy enough for 4 large dogs and easy to clean, he took the time to explain the pros and cons on the sofa I was interested in, he was extremely patient and helpful. Christiana was wonderful with checkout. All together a very positive experience. Will definitely shop there again.
Miranda was so busy bragging about how she reached her goal before the end of the month SHE typed in my order wrong and because of HER INCOMPETENCE and a wrong delivery they are demanding that I pay for her incompetence!!! They delivered the wrong items and expect me to pay for them to pick them back up. SHE should be held responsible!!!! I would give them less than a 1 if I could. So thank you MIRANDA for your stupidity!!!
Eric Reyes was an absolutely pleasure for our first buying experience! We got a great deal and we’re in and out of the store within 15 minutes. Christianna, the customer service rep was just as great and explained everything to us! Will for sure shop again here.
Great experience shopping at Ashley Homestore— Ashley was very patient and helped me select a sectional that is perfect for my home. Christianna was very helpful in explaining the shipping process to me, including estimated wait times. Great selection, great staff.
Went into the store in Hagerstown and was immediately greeted by a friendly sales rep, Mike, that took me directly to the bedroom furniture that I was interested in. He gave us the bottom line deal and answered all of our questions. Was then taken to speak with Maria whom was friendly and helpful regarding all questions and completion of paperwork! They were truly wonderful and I would definitely go back for any future furniture needs!
Purched over $7000. Worth of furniture in March of 2021. I was told it would be approximately 3 months for delivery. Based in this information I went ahead and purched the furniture. It is now November 2021 and I have only received half of my furniture. They ignored my phone calls and when I do talk to them they just tell one lie after another. PLEASE SAVE YOUR SELF THE GREIF AND SUFFERING GO SOMEWHERE ELSE. Horrible customer service
Went in to look for some wall paintings and Miranda and Christianna were SO helpful in selecting and purchasing the right piece. A big thankyou to both.
I just purchased a sofa recliner at the Hagerstown Ashley Homestore. My salesperson Rodney was fantastic in helping me with my selection and applying discounts to the listed price. I recommend him for great, friendly and rewarding service. Taylor then assisted me with the purchase, scheduling delivery and explaining my warranties with me. I was extremely satisfied with my experience at Ashley!!! Highly recommended for your next purchase!
Janine was great in spite of my unruly munchkins. She's gets my sales and I will be back.
I ordered a bedroom set on Sept 5th. I was told 12 weeks for delivery, worst case scenario 16 weeks. Mid October I decided to call the store to see if there were any updates on delivery times. Taylor advised me they had my mirror, headboard and rails but the rest of my items would be delivered on November 4th. I was ecstatic since that was way earlier than I was quoted. I made arrangements to have my current furniture removed for the delivery. I called the store on November 3rd and spoke to another representative that told me I was lied to, she had no idea where Taylor got that information and my items wouldn’t be delivered until January at the earliest. I called the store today and spoke to Vanessa, I told her that I am upset about the misinformation and delays, I want to cancel. She told me to come to the store and I could cancel while paying a 10% fee. She was rude and unapologetic. I called the corporate line to find out that the Hagerstown location is privately owned and they make their own rules for cancellations. Corporate advised they do not charge cancellations for online orders or any of their enterprise locations. Jasmine, who was very empathetic and helpful, got the general manager of Hagerstown on the line for a three-way call. Tyler showed zero remorse or accountability for his employees and simply stated “you signed a contract” and “we’re still within the 12-16 week timeframe”Now I have to pay $180 to cancel an order that would have been delivered beyond the expect timeframe (January is longer than 16 weeks) and well past the November 4th date I was told on the phone. Moral of the story- do not purchase anything from this location. Order online only if you need anything from an Ashley’s Homestore, the customer service is horrendous at Hagerstown.
My salesman Joe was really great to work with and I worked with Taylor when I checked out and she was very friendly and took very good care of me!!
Overpriced merchandise....nothing more to say
I'm never shopping at Ashley Furniture ever again. I believe they lie about their delivery times to get the sale while other furniture stores are honest about their timeline. So please don't believe the 8-12 week delivery window that they try to sell you because it is not true in my experience and the experience of many others who left BBB reviews. In fact, this store has an F rating at BBB. Too bad I didn't check the BBB reviews before making my purchase. It's already been 19 weeks and no one can give me an ETA when I call the store. They are nice to you when they want the sale and take your money upfront, but you're chopped liver after that. I might just call them to get a refund on principle.Edit: I am aware of the issues with the supply chain. However, the problem is that Ashley Furniture needs to be honest about it before the sale because it was already an issue before the sale. Other companies actually say that it may take up to 6 months to receive the product due to the supply chain issues. Instead, Ashley furniture says 8-12 weeks and then apologizes when they can't obviously meet expectations. This is poor business practice. It may get you a sale in the short term, but it will cause you to lose sales in the long run due to poor reputation. For example, I will not be doing business with this company in the future. I also have already tried contacting the customer service but always get the "Sorry, but you will just have to wait" answers. In short, oh well.NEW UPDATECalled several times and each time the store asked for 2 more weeks. Long story short, we asked for a full refund and got an attitude from both the representative and manager for doing that. I will never do business with Ashley again. Not worth the trouble.
We have always loved Ashley furniture but due to COVID-19 many items are out of stock. This didn’t stop their newest team member Miranda! She searched for a bed that was in stock and then got it to a price we could both agree on. I really appreciated how she was so personable and asked the manager for help when she needed it instead of feeding us a lot of fluff. We live in Frederick and drove up to Hagerstown when our local store was out of everything and couldn’t seem to find us a bed we liked. Thanks Miranda and manager Tyler for working with us until we were satisfied. Customer service is paramount to us and you guys are top notch! W & L Harden
Very nice store. Clean and well organized with lid of merchandise to choose from. The staff were friendly, helpful, and not pushy.
Great Store! Shopping for new living room suit, stopped at the Hagerstown, MD store. Sales associate Joe Deluccia was awesome. He was professional, helpful, knowledgeable and provided just the right amount of interaction.....not hovering over us but readily available to answer any questions we had. A++. Cashier Christianna was was polite, friendly, and handled out transaction quickly and accurately. Great store, Great staff. Thanks !!
Rain and Greg!!! Amazing people. It’s such an amazing and friendly place.
The staff at Ashley Hagerstown is amazing. Our sales associate Eric was friendly, helpful, knowledgeable and gave us a memorable customer experience. The ladies in Customer Service, Marie and Taylor, did the best job ever. There were several issues with the finance company, but they persevered and stayed on the phone with them until the issues were resolved and we could get our furniture. My only regret is that this only allows 5 stars… they should all receive 10++
Ashley was my customer service rep. She greeted me at the door and I never felt like she wasn't just pushing for a sale. She took the time to find out little things about me and what I had in mind when I was looking for my furniture. we walked and talked and sat on a lot of furniture. She was very knowledgeable about the styles and their functionality. I would defiantly buy furniture from her again. Christianna was also just as amazing. She took the time to make sure I understood every aspect of my purchase and the protection plan. She also took the time to talk with me and made me feel like I was more than just a customer. I will recommend this store and these two individual to my family and friends.
I had a great experience, my sales person was Eric who was wonderful, was able to pick out a sectional that I really liked. Helped me out greatly when my order came but sectional was too big to fit. Called to let them know and Taylor and Christianna were able to help and let me know what I should do due to the fact that the movers were trying to give me a hard time about having them take the sectional back as it was to big (also movers created a hole in my roof taking back down the only piece that they struggle to bring in). went back in to pick something else out and Eric once again was such a big help with it I also let him know about the damage that the movers created (hoping to get reimbursed for the damage but haven't heard anything yet) but over all the employees at Ashely's were so helpful and great.
Had a great experience today at the Hagerstown Ashley, with a great deal and even better customer service. Our sales rep, Ashley was very patient and gave us a great suggestion for a dining room set, eventually bought it along with a living room set. The cashier, Christianna, was also very helpful with our transaction. I will definitely go there again just because of Ashley's great customer service and knowledge of the business. Thank you Ashley!
Walked in was greeted but also stared at by a white woman with big eyes but anyway ERIC was assisting me and he's really awesome, has patience. He walked with me showed me different stuff answered questions and got me what I wanted. The store has a great selection, great quality. If it wasn't for ERIC I probably would have turned around he was super friendly. I had a great experience here and do recommend.
Taylor and Ashley gave us exactly what we were looking for. They made our experience less stressful than other experiences in other stores.
Eric was so helpful from the time I step into the store. He was attentive and very informative about the furniture. I like send special thank to Taylor.
My Family likes a lot the quality of the furniture at Ashley. We bought the entire bedroom sets for our children when they married. Also my daughter bought her first living room furniture years ago when she was single. My son bought his dining furniture not long time ago, and also my son just bought the living furniture for his parents house (I’m his mother). The only thing that we dislike a lot in our last experience was the customer service at Ashley, they were extremely rude and disrespectful when we were for more than 3 times asking the delivery date for the furniture. We think that everybody that works with customers needs to have the ability to handle any type of question related with the furniture, and also to keep the good mood all the time with the customers instead of having a nasty attitude.
If I could give them less than 1 star I would. We purchased a fully motorized sectional and an additional recliner at the end of March. We were told that delivery was mid June with it most likely arriving by mid May, as everything was coming in early. It is now September 1st and the new estimated arrival is mid September. I have been promised many returned phone calls and never receiving any. At this point I think they are just blowing smoke. I have never dealt with such lackadaisical business practices in my life. Somehow every time you call a manager is never onsite. Who does this? When I asked for the managers name all I was given was a first name. How can you do business like this. I have requested that my furniture be delivered to my house within the next week or I am requested a full refund.
I came in needing furniture for my whole house. The entire team at this location was wonderful. Rodney worked with me for quite a while to make sure everything was just the way I wanted it. I'm thankful for their help and I will be returning to them for all of my furniture needs!
We had a great experience picking out our next couch. We are very happy with the service we got from Rodney, who was very respectful and friendly. We were then checked out by Vanessa who was very helpful.
ERIC & TAYLOR both did a great job. Eric finding us exactly what we wanted. And Taylor with setting up the pain free financing. Thanks for everything.
Christianna and Kattie gave me such excellent service today at the Hagerstown, MD location!
Taylor, Vanessa, Christana and Rain, Customer Service Reps at the Hagerstown Ashley HomeStore were awesome. An issue had come up on the purchase my husband and I had made; they were very helpful in explaining how the situation would work out and what we should expect. Very knowledgeable, patient and friendly individuals . Thanks ladies.
Customer service is very good here. Just didn't find what I was looking for
Very friendly, knowledgeable, and fast service. We went in looking for a sectional couch for our family staff was very helpful in making our selection even got out a tape measure make sure our selection would fit into our new home. Aurella, was very through in the write up of our selection, and made sure everything was correct, and complete to make sure the end of the order will be seamless as possible. Thank you very much for the wonderful experience Chambersburg team!!!
Eric Reyes was amazing from the first two steps into the store. He was attentive and very informative about the furniture. He had us in and out within 30 minutes with exactly what we wanted.
Excellent service and affordable prices. Thank you Greg for your help
2nd best experience with the Ashley Furniture store in Hagerstown, MD. My husband and I had a very good experience the first time as well when we bought our couch. Rodney was very helpful and knowledgeable about what we were interested in buying that day. He got us a good deal on a dinner table, and we love it. It is going to work perfect in our new home. Also had a great experience at the desk for check-out with Taylor. She took the time to answer our questions. Everyone was very nice, helpful, and non-judgemental. We plan to come back in the next month for more furniture to add to our new home.
Bought a sofa and love seat everything went perfect Greg did a great job of explaining the options and Christianna was very helpful at making sure the choices were right and explaining the delivery.
Awesome service by Eric, was not pushy and listened to our concerns, Taylor our CS Rep was just as efficient.. Great team work...
Christiana provided awesome service and made my experience quick and stress-free.
Very nice furniture at competitive pricing, customer service is professional and courteous. They are helpful but not pushy and willing to work with you on delivery dates.
I wish I had read others comments prior to spending money with Ashley Homestore. It has been a very frustrating experience especially for my wife who has been trying to remain patient. 16 weeks since we ordered furniture and only part of our order showed up. She has been promised several times that someone would call her back or that an email would be sent but then we hear nothing. We keep getting told that they will pass on the message and then someone will call us back. The "call back" never happens. When we do actually get a hold of someone it is the same line "I am emailing corperate" well I guess corporate does not care because they are not responding either
We came in February and purchased close to 10,000 in furniture to furnish our new home. Eric was a great salesman but I can’t say much about management. We were told it would be delivered in May, May came then told June, in June we were told definitely end of June so we returned the furniture we were renting and at the end of June we were told July then in July August now that it’s August we are told October. They recommended us change our set so we decided to comply and they want an extra 2,000. I’m so disappointed and upset with the lack of professionalism. I have called the past two weeks asking for the general manager and I was promised he would call. Never called, every day I was told he was given the message so I called today two weeks later only to sit on hold for 22 minutes then I came in. There was a response to my post and I emailed just like it asked and no one responded. Also to add to my post - had a table delivered and it wasn’t finished and scratched my brand new floor up - sent pictures etc. they took the table made a claim and charged me 300.00 to pick up the table that ASHLEY didn’t finish correctly.
My husband and I purchased a living room set for a great price. Christina in customer service was pleasant and efficient during our sales transaction.
Thank you Ashley for helping us with our latest purchase. We'll see you for our next purchase in January!!!
We stopped in on Friday July 23rd to just look around at some sectionals. We were immediately greeted by Auerlia Burlson. She was super friendly and helped point us in the direction we needed to go. We found a sectional that we really liked but wanted to go look at Value City Furniture as well. She have us her card and we told her we would be in touch. Needless to say we came back because VCF quality is not there. She made the process so easy and we ended up purchasing the sectional. Not only did she provide excellent customer service but she went above and beyond. The manager at this store was also super nice and very knowledgeable. The CSR Taylor was amazing as well. We would highly recommend!!
We will be back Ashley the sales rep at Ashley Home store was wonderful.
Our sales person Eric Reyes was amazing from beginning to end. He was very professional and knowledgeable. Would definitely shop with Eric again
👍
Brandon made our purchasing experience enjoyable and did not make us feel like we were being rushed into a sale like some of the other places we visited. Great store and great customer service.
The ashley in Hagerstown does not have good customer service skills and they do not care about the customer shopping there
As I write this review I have been waiting 17 weeks now for an ottoman for my living room and in the delivery of some other furniture, there was a splice in the arm of the love seat. All this goes into this review. Before I share this I do have one positive. That positive being Ashley, who helped us purchase the furniture. She was very friendly and helped us with the needs we had. We purchased a new dining set as well as a complete living room set. Kudos to Ashley. I have attempted to call Ashley furniture in several occasions and I am surprised how a store of its capacity can repeatedly not have someone pick up the phone during store hours. We have even stopped into the store to inquire and several times have been told that the ottoman should be in at the end of the week. When we have stopped in one occasion we shared about the splice and the manager was very pompous, almost making it seem that I would have to take the furniture as is bc I should have inspected all of the furniture before I signed. Really? That to me is very poor customer service. Am I the only one who doesn’t fully inspect furniture when it’s delivered? And how many ends of the week week after week can you be told until that becomes totally unbelievable? So the splice is on the arm of the love seat…..here’s how it works to attempt to get a repair…. You have to have your local store get the information to the corporate headquarters and as the consumer you wait until they decide to call you. That may happen in 4-5 days or even more than a week. In our case we were told the material would be sent to us and once it arrived we were to call and an appointment would be scheduled for someone to come and install the fabric to repair this splice. Well the wrong side was sent so being that it wouldn’t fit we called to say this. And that’s when a situation became totally irritating. We now have no one that will call us back when we call corporate and the times we were called we seem to be running around the merry go round with what needs to be done. Or we are made false promises that are not acted upon. I need more furniture as we are slowly renovating our home and I will never buy another piece of furniture from this store. If all of this is fine with you then by all means this is your place to shop.
Me & my husband to be found 3 rooms of beautifully designed furniture for our newly built townhouse, to be ready in August!! Our salesman(Joe) was really great,got us a good price.
Thanks to Taylor and Rain, we just purchased us some furniture it was well needed. If it wasn’t for these lovely girls holding up those signs that caught my eye I would have never even went to Ashley furniture I was headed somewhere else thanks again Rain and Taylor.
very polite and helpful
Joe was awesome today! Very friendly & helpful. What I thought would be long process he had me in and out on no time! Thank you Joe!
Rodney and Rain did a wonderful job taking care of us today! They worked in our best interest and we got exactly what we were looking for. Definitely a good experience and will be shopping here again for our furniture needs.
Originally had 4 stars. Changing to 2 stars. You can see my original review below. The couch I got was given an 8-12 week lead time. Since I bought it in late May, it has now been 20 weeks since I bought the couch, and I still don’t have it and the store has been pushing out the estimated date every time I call. I paid for this couch almost 5 months ago and still don’t have it!! The store also hasn’t called me at all or sent anything to provide updates recognizing that it’s late. Every communication has been from me having to call them to try and get an update, and even then it hasn’t been helpful. They also haven’t offered anything for my lost time, which would be fair considering I am pretty much giving a loan to the store without interest… I payed 2,000 to them in May, and I still don’t have what I paid for. So that’s money out of my pocket for that long without anything in return so far. Original: Rain and Jeremy were super helpful today in helping me buy a new couch! Only wish the couch I loved was in stock as now I am waiting 2-3 months to get it.
Ordered an ottoman on 12/27/20 and it’s still not in. I just keep getting a run around. They say they will call me back and never do. Poor customer service. I have bought other furniture there, but this is my last time dealing with them. They won’t even let me cancel the order over the phone, you have to go into the store. Terrible
Rain scheihing excellent customer service
great place if waiting over 6 months for furniture and 0 customer service, 0 followup and 0 problem solving skills is your thing. Purchased a complete living room set in Nov 2020, was understood that delivery would be delayed because of Covid 8 -12 weeks. I call on wk 12 was told all but the tables are in and they were going to call me when it all arrived in a couple weeks. we agreed to have what was in delivered and take care of the rest two weeks later. 2 wks come and go and i have to reach out again, im told at that time its going to be another month or so before they are in. they never once call and give updates, i was actually told on the phone by the GM that it was ok for me to call as much as i want SMH. kind of missing the point on the whole customer service thing. BTW, if you call enough they will eventually not answer the phone, be prepared to hide your number to have someone pick up. But dont settle for leaving a message, they will not return your call . In the beginning of this month i was told that the furniture will be delivered on 5/13. I then get a call saying my furniture is in the store and i can come pick it up (that was not the arraignment, they lied and said they did not have it noted that it was to be delivered to my home even though we spoke just 2 weeks earlier that it will be delivered , corporate did state that it did state that the furniture was to be delivered to my home) SO, it was suppose to be taken back to the warehouse last week and be delivered this week, I CALL (again) to make sure it was all taken care of and was informed that it was not picked up and it would be picked up this week to go through that whole warehouse,checkin, set up delivery process. after calls to the esculation department latest is it is suppose to be here this saturday. Even if it does show up that day, it is still a 6 month process to get a product that was paid in full in November. This store is a nightmare!! wonder if i qualify for the memorial day savings on the furniture i purchased during thanksgiving SMH
Do not recommend we purchased a couch set and waited over 7 months and still got the same answer that we got 4 months in so we just decided to just cancel and get a refund if you want to wait over a year for ur stuff this is your place. some one should have at least pushed to get our stuff in sooner since it’s been so long but no one seemed to care they could have at least offered some kind of discount off our order or something they didn’t try to make anything right won’t be giving our business to them
Rain, Brandon, and Aaron were amazing! We walked in just looking around an walked out with a gorgeous couch! We will definitely be back!
Rodney met me at the door with a warm greeting and very pleasant attitude. I told him what I was looking and he went straight to the pieces that I feel in love with. As we walked through the store I felt as if I was shopping with a friend. Once I found everything that I needed he took me to Taylor who sealed the deal. She was very friendly as well as very thorough in making sure everything that was on my receipt was exactly what I wanted. That made my experience pleasant and easy.
I was greeted by associate Josh I explained what type of furniture I was interested in he knew exactly what I wanted with great pleasure doing so ,Josh was very friendly didn’t rush and gave me other options as well. At the finally sale associated Taylor went over my sale of bill as well to showing me what’s in the system following by a picture . Taylor was friendly and took great pleasure doing so
My fiancee and I called before coming in because we were looking for a specific size and type of bed that we wanted to take home the same day. Greg helped us over the phone in verifying that he had a couple different options for us. When we got into the store he showed us our options that we could take home that day. He gave us time to talk privately about it, and was even able to lower the price a little bit. The buying process with Taylor was very quick and easy and she was so friendly and made sure to talk with us while we waited for everything to process. The only bad experience we had there didn't involve Greg or Taylor but involved another random salesman or manager. We don't know his name, but he was white had black short hair and was pretty tall. This gentleman talked down to another lady sitting at the desk, she was an African American woman. It was disgusting to see someone be so nasty over something he did wrong, especially if he's a part of management and ESPECIALLY to act so disgusting in front of customers. Greg and Taylor are the only reason we would consider going back, but that gentleman definitely needs to be put in his place. This purchase was made on 02/27/2021
As soon as I walked in I was greeted by Rodney. We discussed what I was looking for and he took me around the store showing me all of my options. He gave me time to go back around and look at everything on my own and "test sit" some of my options. Talked to Rodney again and explained that I found several pieces I was interested in and that I would be back as soon as I decided on which piece would best suit my needs. Went back in a week later and he remembered who I was. I showed him the pieces I decided on and he was very professional and polite (and fun to work with). The work order was written up and he took me to the customer service department. Taylor greeted us very professionally and was very knowledgeable about our check out procedure. She was a pleasure to work with and answered all the questions I had. My overall experience was wonderful and I would definitely return for other business and will definitely recommend them to anyone!
Greg and Brandon helped my mom and I find the perfect furniture for our new home. Rain was also very friendly at the service rep desk. They made the process fast and easy. We will definitely be coming back for our future furniture needs!
For the love of God at least follow state mandates on mask wearing!It's not supposed to be a chin diaper! Put the darn thing over your mouth and nose if you want my custom!No one was wearing the mask anywhere near properly, thus it was a quick turnaround and they've lost the custom of both myself and my mother in law. Over 5k in sales lost because they couldn't be bothered to follow state law.Shame on them!
My fiance and I had great services with Greg, Rodney, and Taylor. They helped us with all our needs for a new baby to find us the right couch. I highly recommend go to this store.
Visited the Hagerstown location and the service was excellent. Rodney is a great salesman who personalizes the experience and listens to your item needs and expectations. He went the extra mile and found the color, style and price range I was looking for. Taylor is a very professional customer service representative who explains the closing and delivery process in great detail. She was sincere in insisting I call with any questions. Keep up the great work team!
My husband and I had an amazing experience on 24Feb21 at Ashley Furniture in Hagerstown. MD. The customer service from sales associates, Rodney and customer service representative, Vanessa were beyond exceptional. The customer service level provided by both Rodney and Vanessa were exactly how customer service should be modeled. These two were the reason we continue to provide business to Ashley Furniture. Special thank you to Rodney for running around the floor and ensuring we are taken care of with our wants/needs. You made buying furniture for our new home quick and painless. You were very personalable and not looking at us as just a quick sale. You never rushed our questions and followed us through to the end. We will ensure we continue to buy through you individually. Special thank you to Vanessa for being thorough, detailed, knowledgeable, and gave us smiles to the end. Our son will be so happy to have furniture in 3 days, thanks to you for making it happen. If anyone is looking for exceptional customer service request Rodney and Vanessa. You will not be disappointed. We hope to bring back the business soon for more rooms to be redone. @Management- Please be sure to acknowledge the hard work of those employees that go above and beyond like Rodney and Vanessa. They deserve any bonus and any other acknowledgement.
I really appreciate all the help Brandon and Amanda gave me through the process of selecting my furniture.
Rodney the sales associate did great. Rain-customer service Rep did a great job also. We found what we wanted and our transaction was done in a timely manner.
Janine and Vanessa were great!
Very nice staff , Greg is amazing such a nice salesman ! We was impressed the deals was better than bobs had to offer. We ended up purchasing a living room set . Very happy
Terrible customer service. Vanessa and Erin have continuously been rude to us while we are trying to get our furniture. They delivered our couch with no legs! When we called they said they could get us free shipping on our chair that we were still waiting for instead of picking it up. Waited weeks to hear back about the legs and chair. Each time calling there was some excuse as to why something wasn’t right. We got fed up and called about our chair again. After Vanessa telling us she would get free shipping on the chair she claimed she had no idea what we were talking about when we called to schedule the delivery. After months of waiting, we still don’t have all of our furniture! Vanessa is also very rude whether it’s in person or on the phone.
TIPS FROM UNHAPPY FURNITURE OWNERS Update on broken furniture from Ashley Home Store (Hagerstown Md) Hindsight RUN AWAY AS FAST AS YOU CAN! Now if you are lucky to get furniture that has no problems, none of this matters. But if you miss seeing something broken and signoff, you own it through A LONG DRAWN OUT WARRANTY PROCEDURE... IF the delivery person says sign it anyway and the store will make it right...DO NOT SIGN. REJECT THE FURNITURE! BUT WE MISSED seeing the chair had a broken frame that the recliner mechanism attaches to. WHO NORMALLY TIPS FURNITURE OVER & INSPECTS THE FRAME? We saw the chairback didnt seem right, but let delivery guy talk us into accepting it. Should have noted the problem myself at least. Should have had the delivery guys flip the furniture over...INSPECT THE FRAME! Don't worry about inconvenience to delivery guys to check it All out. Take an hour if needed! BUT DO NOT SIGN UNTIL WITHOUT A DOUBT. We DID everything else right...recliner the recliners, check fabric/stitching, check for padding in backs/arms etc. SO..WE ARE $CREWED at this point! Don't deal with Ashley Home Store. Had we known what we know now, we would not have bought there. Honestly, anywhere likely had been the same way. IF you don't reject furniture on delivery and you find out it is broken (frame, etc.)....you are at the mercy of their warranty. Store does not care once 72 hour window is up. They have their money!...our money thru 3rd party credit. Only recourse is to dispute the charge if on credit card...but the store will legally refer to the signed receipt invoice. So you're really STUCK with a broken furniture under WARRANTY. AND THEY KNOW IT. WARRANTY process. File a claim. Store won't help you. They will act nice, but they really don't care. They will be quick to tell you contact CORPORATE office. They will remind you the store does not deal in SERVICE ISSUES. Back tomthe 72 hour window...maybe why they wouldn't return my phone calls...they knew! CORPORATE will remind you of what I said above...it's a SERVICE ISSUE after 3rd day. Corporate office will notify the 3rd party business for repairs. THIS CAN TAKE WEEKS...UP TO COUPLE MONTHS! In our case of the broken recliner chair frame... and who knows if the recliner mechanism is broken (not holding weight when semi-reclined). 6 WEEKS WAIT TIME for a service Technician to physically come to the house to verify what is wrong with the chair. 2 1/2 months from delivery date (Jan 16th)! And still can't be used. Technician will decide if the chair can be repaired to NEW CONDITION...or if it needs to be replaced. Takes almost THREE (3) MONTHS to officially determine! ABSOLUTE NIGHTMARE! AND DOES THE STORE CARE...not really! Quick to remind you its not their problem. RIDICULOUS! And the most annoying part is the store manager does not care. No reply to my email even as little as to say sorry. And dare try to let a district msnager know! The store managers doing all they can to hide your problem. Will anyone reply to emails sent? No! The honest truth is these managers know this process and if they were to be honest, 99% of customers would flee...run as fast as they can. Contacted BBB.
My experience has been exceptional from purchase to delivery. I bought a dining set, area rug, and sectional sofa . Greg was very knowledgeable and answered all my questions. I felt very comfortable with my purchase. Vanessa is so personable and a delight to talk to. She arranged my delivery and gave me updates on my order. Aaron is the store manager who also checked in with me to make sure I was satisfied with my purchase. He was so kind and polite and always willing to take care of me. Edwin and Marvin delivered my furniture. They made sure to place everything exactly where I wanted it. They were very careful not to make a mess in my house because it was muddy outside from the recent snow. I will definitely be returning to Ashley for my furniture and decorating needs. These people have gone above and beyond.
Ashley was great to work with, she found the perfect love seat and recliner for me and Taylor made check out a breeze
What a amazing experience! I spent the whole day with this team working on refurnishing our new dream home. I give them a 10 out of 10 in customers service! They were helpful patient, and respected every need I had to make our new house a home. Not to mention they have great personalities! If your trying to find the best of the best check out the hagerstown Ashley’s home store ask for Greg, Vanessa, or Jackie! You will not be disappointed
I ordered a living room suite in November, was delivered in January and a week later I had them pick it all up due to 2 out of the 3 pieces were broken. Ten minutes after the furniture was delivered it was broken and I called the store. I did end up getting a refund for the furniture, however, I am still out $264. Which I am okay with at this point but I would not recommend this furniture and will not purchase any Ashley Furniture.
Worst customer service I’ve ever experienced!!!!!! My parents and I went into the store today to check on the order status of a dining room table because it had been past the 12 weeks we were quoted to wait. Taylor a customer service representative who “helped” us told us it wouldn’t be coming in for another 8 weeks..... which considering covid and shipping delays was understandable but this was never communicated to us and when questioning why my parents never received so much as one phone call she proceeds to say in the “notes” in her database it said representatives had tried calling both my parents but there was no answer and they were unable to leave a voicemail. This was a complete lie. Neither of my parents had received a missed call nor voicemail from the store. Taylor then accuses my dads voicemail box of being full? She then proceeds to use the store phone to call my dads number on file and what do you know, my dads phone starts ringing and it was perfectly fine to leave a voicemail. It’s obvious the representatives never called and simply made up the fact that they did. The worst part is instead of owning up to it and just apologizing, Taylor tried blaming it on my dad and was extremely disrespectful and passive aggressive. I’m sure this one experience isn’t reflective of the entire store, however I do not recommend Ashley’s Furniture solely based on the lack and care of customer service!!
From the moment Sales Associate Janine greeted my wife and I, we felt no pressure of a sale. She seemed to have just the right amount of interaction to allow us to look around. Once we found the item that we wanted, she was able to help us make the right decision and led us to the Customer Service Representative Amanda, who was equally pleasant to work with. Overall, we had a great experience with Ashley Homestore in Hagerstown. Thanks
Went in to buy some new bedroom furniture. I almost walked out of the store when I saw that one nightstand was over $1,000 but we kept looking around. We found a set we really liked and Ashley D. was extremely helpful. The rest of the staff was very helpful as well, and Ashley did not pester us or force us into anything, like we experienced at Regency. Checkout was fast and easy and we are excited to get our new set. The sale prices definitely influenced our purchase.
Walked around looked at and sat on lots of furniture. We were in the store 45 minutes and not a single person talked to us or even greeted us. Sorry but we will never be back in this store. By the way we purchased a chair and 2 sofa's elsewhere.
Eric was extremely helpful, even to the point of moving an accent chair so we could pair it with a living room set we were looking at. He measured each set we looked at to ensure fitting into our living room space. We did find a great fit, and appreciated the help. Then Vanessa was extremely efficient and thorough in completing our sales paperwork. Great teamwork.
Well, first off, We had lots of questions. And our Sales Associate Joe answered every one of them. He was very patient and understanding during our entire shopping experience. We looked at a lot of Furniture . We were selecting furniture for 3 bedrooms and a living room. He was very knowledgeable to the brands and quality. We just ordered everything and have to wait for delivery. We are so excited and can't wait for the delivery. Thank you so much Joe, you are a wonderful asset to the Ashley team. I would also like to Thank CS REP Taylor. We were making a very large purchase and called our bank to make sure we would be approved as it exceeded our allowable daily balance. I was on that call for about 35 mins. She too was very patient and understanding.
The furniture is beautiful, and really good quality. What I really like is there's no high pressure sales pitch. Joe D. was great, he listened to us and didn't try to "oversell".....
My fiancé and I went here to look for a sectional for our living room. Our sales associate Brandon approached us and was knowledgeable and polite. He gave us time to look around and was not pushy in the least bit. We found the perfect sectional! Our customer service rep Taylor was quick and efficient when completing the ordering and payment processes. We will definitely be back when we need to purchase more furniture.
A big Thank you to Brandon and Taylor for their help in buying our new mattress today. They were both very helpful and made the process easy. Would recommend Ashley Furniture to anyone that is looking to purchase furniture or bedding.
We had an amazing experience today at Ashley! Our sales associate Janine was very patient & extremely knowledgeable. She went above and beyond to help us make the right choice for our new furniture purchase! Taylor was also very efficient and helped us make the best decision at checkout! We are super excited to get our new furniture! There’s nothing like leaving somewhere and feeling good about your purchase! The sales manager was also very helpful & personable! We felt like we worked with a team of people who wanted to help us! So powerful in these trying times! They were also super safe & made sure we were comfortable & social distanced at all times!
Great service made sure we were well takin care of the manager Arron i belive was great an checkout went smooth will look forward comming back in the future to the hagerstown location
I made another trip into Ashley Furniture Hagerstown and had great customer service from both the Sales Associate (Joe) and the Office Manager (Vanessa). They both took time and made me feel like I was getting the best product and furniture shopping experience for a great price!
Janine was an amazing salesperson, she was very knowledgeable, helpful and professional but never pushy. Vanessa in the office was super friendly and helpful.
Understand that I&'m very picky and was looking for a specific style of chair which is out if style right now so no one carries it and I hate shopping. At other stores we received a shrug and no help. Mr Reyes went well beyond the call of duty to help me find something I would not just settle for but like. Everyone was respecting COVID restrictions, the store was clean and comfortable, all the staff was pleasant and respectful. It was as enjoyable as shopping for furniture can be.
Originally I ordered my furniture from the Regency in Frederick. Aaron Baker was the manager there at the time. He is now at this Ashley. It was a very trying time because it was taking forever to get the original furniture, and so I went up to choose furniture that was not a special order. He walked through the store with me to see what my options were. And because the coffee table wasn't going to be in at the same time, Aaron brought my table on his day off, and put it together! 100% satisfied!
Furniture is ok. Could be better. And way to expensive too.
Great experience! We are extremely pleased with our purchase and the service. Brandon and Amanda were helpful and polite. Thanks so much!
I was highly upset with customer service. No one greeted me throughout the entire visit. 3 or 4 sales representatives stood around in a circle and nobody ask if I needed assistance. I walked back around just to see anyone would ask, yet as I was leaving I turned the corner and one was just laying down on a piece of furniture like they're not on the clock. Didn't enjoy my experience for a first time coming.
My experience has been below one star. I understand delays with covid, but I purchased a dining room set had it delivered ine of my chairs had a problem with the fabric on the back so they sent another chair. This chair looked great until I went to sit in it the leg was broken! The stores shut down due to covid like 2 weeks later so I had to wait ( which was no problem) I went in early may spoke to the district manager who told me there would he a delay. Ok, again not a problem but here I am end of November still no replacement !! Not even a phone call from them. I just called spoke to the store manager and all I get is I dont know I can't answer that.. like seriously! She then told me end of December now. Why couldn't someone atleast reach out to me in the 7 months I've been calling and not getting any answers! Will never deal with them again!
Last weekend my husband and I had a fantastic experience picking out and purchasing new living room furniture. In the early months of the pandemic, our one love seat broke and while we looked around a bit in the summer we just didn't see anything we liked. We even visited the Ashley show room, but just weren't ready to pull the trigger I suppose or perhaps it was because we didn't have the right person helping us. Last weekend, Ashley was the one to assist us and could not have done better. She listened to what we wanted and needed and took us around to see a few different sets all of which had elements of things we wanted. She lead us to a set right by the front door that seriously checked all the boxes, one that wasn't showed to us on our previous visit, and we fell in love. We felt confident and decided to purchase it, at a fantastic price, so good that we got the accent chair as well. Checking out was easy and Amanda was so friendly. She was clear and explained everything and what to expect, especially with the delays in delivery due to COVID. From start to finish this experience was great and we will certainly be back when we need more furniture. If you go, ask for Ashley. She will be honest with you, doesn't push you towards something you don't want and was sales person of the month. After working with her it is so easy to see why!
Sales associate Brandon was very helpful and polite throughout the sales process. Vanessa was very helpful during the checkout process and took her time to explain everything. Will return here for furniture needs in the future 👍🏼
Special thanks to Brandon in sales understood exactly what we were looking for led us in the right direction And to vanessa who was in the end made it happen very happy with the service
I just received my bedroom furniture and it looks awful in my room. I hate it. To return it, I lose 30% and $169 for team to come get it. Ashley is NOT the place that guarantees that you will like it in your home. And they should with as much as a person spends. My house is full of Ashley furniture but no more- never again will I buy from them
In store service was great. None of the things I bought came in the time frame they had told me it would. Calling and asking they just tell you it will be in soon to get you off the phone. Called multiple times, they said they were looking at options and would call back but never do. Would not recommend unless looking to wonder where your items are and not have any helpful customer service.
Eric Reyes is the guy to see, he is great from the beginning to the end of your purchase. Personable and very knowledgeable. Thank you Eric!
Eric was our salesman and Naomi placed our order. Everyone was extremely friendly, professional, and Eric got us the best deal possible. This is why we love shopping at Ashley in Hagerstown. (Definitely prefer Hagerstown store over Winch.)
I am a returning customer to this store, I was greeted by a sales rep named Ashley, who was engaging and very helpful, the pieces of furniture I wanted was actually on the selling floor, she took the time to walk me through everything, I was very impressed and she left me with no unanswered questions.. Next I was brought over to Vanessa, who took care of all the financing and again answered every question I had and assured me she would keep me informed weekly on the status of my furniture deliver. These ladies are amazing..
Janine and Vanessa were quick and exceptional with service, appreciated the help.
We purchased 2k worth of furniture mid August.. it&'s now the first week in November and I&'m still waiting. Rash time I call, they say it&'ll be 2 more weeks.. we were told 6-8 weeks, it&'s going on 12!
Thw customer service was upscale durin this covid-19 they still worked hard and had great concern for their visitors
Furniture very bland and boring but salesperson was very nice
Personally we have had the best experience. Going in I knew that as a nation many things were shut down. For two months many places stoped working. When I went in to Ashley I understood that. I was told upfront that there was delays. I accepted those terms. The front desk managers have given me updates every time I called. I really can&'t expect them to call me with updates, they have 100s of people that are waiting they would never be able to do this task. Overall they have been great. Our sells Rep Jack was awesome. The management team was very accommodating. We even had a mishap with one piece of furniture. I didn&'t get mad I called talked with the managers and they worked it out and fixed it quickly. People need to realize somethings are out of there hands and chill. Thank you Ashley Furniture Hagerstown. If you have patients you&'ll have a great experience.
I would give ZERO stars if I could. I never leave reviews but my experience with this store was so terrible I feel the need to let anyone and everyone know! First, we tell them which mattress we want while the kids & I are checking out all the cool features of how the bed reclines etc. so that would likely mean that’s what we want? Yeah? Ok so, we order that bed. We’re told to wait 7-10 business days before we get the mattress. After a month and a half we finally get our mattress, but there’s no remote with it for all the features like the one at the store.. ya know, the one we said we wanted 😑 so we call the store and they say it’s another $600 to get that adjustable frame???? What so we can wait another month or so to get what we originally wanted and assumed we were getting??? Very poor communication skills and even worse customer service. Never returning to Ashley’s again.
They said we would have furniture in 4 to 6 weeks it's been 3 months they were rude and I feel like they stole my 3,000 dollars. They won't even issue a refund horrible service never going to them again
I recently moved from Silver Spring, MD to Hagerstown MD. So, I decided to get a new dinning room set that sweet my new dinning room area. I'm a fan of Ashley furniture. Due to their quality and their solid built. My current dinning room, bedroom and living room sets are from Ashley. So, I decided to visit our local Ashley store on August 9th, 2020. I must say that I regret my visit. As I walked in with my partner we were "greeted" with a simple Hi, then the associate walked away. So, we proceeded to browse around the floor by ourselves. When we arrived the back counter a young lady looked at us up and down like we were something out of this world and didn't even speak to us. I saw a couple of people walk-in and next thing I see, an associate where helping them with their purchase. Why weren't we treated the same way? Just because we were latinos? Everyone at the store seems to be Caucasian which is nothing wrong with that. But if you have any difference with people from other backgrounds you should keep that aside from your work. Since you're at work to make business not to push your hate amount your customers. As we keep on walking to the back I found the dinning room that I was looking for. The North Shore dinning set with 8 chairs. I truly wanted that set since I have a few more pieces (bar and stools) of the same collection. As I was checking the dinning set for prices etc. No one, absolutely no one would of approach us or offer us any type of help. So, we decided to leave and take our business elsewhere. I didn't find the North Shore dinning set i wanted at first. But, I found a nice dinning room set that goes with the rest of my furniture and more importantly I was treated with respect and dignity. That's all it takes to make a customer experience go from 0 to a 100. Ashley could of have bank my $2,651.52 but your local employees don't know how to do business and even worse they don't know how to hide and fake their resentment against people who doesn't look or sound like them.
I recently moved from Silver Spring, MD to Hagerstown MD. So, I decided to get a new dinning room set that sweet my new dinning room area. I'm a fan of Ashley furniture. Due to their quality and their solid built. My current dinning room, bedroom and living room sets are from Ashley. So, I decided to visit our local Ashley store on August 9th, 2020. I must say that I regret my visit. As I walked in with my partner we were "greeted" with a simple Hi, then the associate walked away. So, we proceeded to browse around the floor by ourselves. When we arrived the back counter a young lady looked at us up and down like we were something out of this world and didn't even speak to us. I saw a couple of people walk-in and next thing I see, an associate where helping them with their purchase. Why weren't we treated the same way? Just because we were latinos? Everyone at the store seems to be Caucasian which is nothing wrong with that. But if you have any difference with people from other backgrounds you should keep that aside from your work. Since you're at work to make business not to push your hate amount your customers. As we keep on walking to the back I found the dinning room that I was looking for. The North Shore dinning set with 8 chairs. I truly wanted that set since I have a few more pieces (bar and stools) of the same collection. As I was checking the dinning set for prices etc. No one, absolutely no one would of approach us or offer us any type of help. So, we decided to leave and take our business elsewhere. I didn't find the North Shore dinning set i wanted at first. But, I found a nice dinning room set that goes with the rest of my furniture and more importantly I was treated with respect and dignity. That's all it takes to make a customer experience go from 0 to a 100. Ashley could of have bank my $2,651.52 but your local employees don't know how to do business and even worse they don't know how to hide and fake their resentment against people who doesn't look or sound like them. Here I attached a picture to prove that I was at your location for business.
I recently moved from Silver Spring, MD to Hagerstown MD. So, I decided to get a new dinning room set that sweet my new dinning room area. I&'m a fan of Ashley furniture. Due to their quality and their solid built. My current dinning room, bedroom and living room sets are from Ashley. So, I decided to visit our local Ashley store on August 9th, 2020. I must say that I regret my visit. As I walked in with my partner we were &"greeted&" with a simple Hi, then the associate walked away. So, we proceeded to browse around the floor by ourselves. When we arrived the back counter a young lady looked at us up and down like we were something out of this world and didn&'t even speak to us. I saw a couple of people walk-in and next thing I see, an associate where helping them with their purchase. Why weren&'t we treated the same way? Just because we were latinos? Everyone at the store seems to be Caucasian which is nothing wrong with that. But if you have any difference with people from other backgrounds you should keep that aside from your work. Since you&'re at work to make business not to push your hate amount your customers. As we keep on walking to the back I found the dinning room that I was looking for. The North Shore dinning set with 8 chairs. I truly wanted that set since I have a few more pieces (bar and stools) of the same collection. As I was checking the dinning set for prices etc. No one, absolutely no one would of approach us or offer us any type of help. So, we decided to leave and take our business elsewhere. I didn&'t find the North Shore dinning set i wanted at first. But, I found a nice dinning room set that goes with the rest of my furniture and more importantly I was treated with respect and dignity. That&'s all it takes to make a customer experience go from 0 to a 100. Ashley could of have bank my $2,651.52 but your local employees don&'t know how to do business and even worse they don&'t know how to hide and fake their resentment against people who doesn&'t look or sound like them. Here I attached a picture to prove that I was at your location for business.
Monique was great. She stayed over to help us find exactly what we were looking for.
Ashley D. Sales Associate was wonderful to work with!
Just wanted to reach out and thank my sales rep Greg and the customer service rep Vanessa. Both were extremely helpful to me when it came to purchasing pretty much all new furniture. Not only did they make the purchasing process easy, but Greg and the district manager were able to give me a little extra percentage off of the top on an already great deal. I know when it comes time to purchase more furniture and tables, I will definitely ask to work with him again seeing as he is open, honest, and extremely professional.
So I purchased a fielding set for around 4000 dollars upon receiving set the pillows formed weird ripples in them and the sofa creaks loudly with every movement from delivery. Received on a Friday night and even though it is stated on website return policy 30 days this store does not follow it at all and claim to have no association with the website or the Ashley corporation but is a private store (even though logo is identical). They also stated items had to be returned within 72 hours and being this store is closed on Sunday when we tried to call and return we could not. Contacted them on Monday said that we were outside 3 day i guess the few hours on Friday count for 24 hours. Then they said service was the only option so upon calling service (even after purchasing their protection plan $250) they said that they do not service sound related issues. So now after I argued with ever person up to the regional manager they told me that they would do nothing to resolve this issue and had no intention of trying to rectify this situation. So now I am left with a 4000 dollar ripply creaky couch set that “will not” be repaired even though it was received this way. Please do not shop at this store or any of their stores you will absolutely regret it and they do not care. If you must shop at Ashley order online only you have the ability to return under their return policy (same products). I will be contacting better business bureau i pray people will see this post and save themselves the absolute nightmare that is Hagerstown Ashley furniture store.
Great first time buying a sectional for our living room. Greg was very helpful in answering all of our questions regarding delivery and protection plan, and Vanessa was very helpful in telling us the process for delivery and setting up a day to get our furniture. Very professional and great experience.
Scott and Casey were very helpful, knowledgeable and courteous. Great shopping experience!
Had a wonderful experience shopping for living room furniture. Our sales associate Jack was very patient and informative. He actually walked the entire store with us at least 3 times. Amanda our customer service rep was also helpful by making the check out process quick and easy. The experience was so good that we sent our son back the next day to shop with Jack. Between the two of us we purchased 2 living room sets and one bedroom set.
Brandon helped us pick out the couch we wanted and we are very happy.
The last couple things I ordered have been destroyed and the customer service is horrible I call the 1-866# cant get ahold of anyone and send emails and never get answers back.
Stop stalking me. I just want to look!!
Very helpful and willing to work on pricing with us!
My family and I where in need of a new couch we enjoyed our experience in your Hagerstown MD location. The store was clean and the staff was nice. Brandon was our sales associate and he did an excellent job. Brandon was informative and polite. He inquired as to what we where looking for, he explained how the store was laid out and all the sales and financing offers, then he allowed my family and I time to shop peacefully while he remained available at a distance for questions until we needed him. We appreciate the service without pushy salesmanship. There was also a nice personal touch when he offered my 18 month old daughter a balloon as she roamed around like she own the place. We left happy and the new owners of a nice new couch plus a 3pc coffee and end table set all covered with a great 5 year warranty. Thanks Brandon keep up the good work.
Brandon was very knowledgeable in helping us to purchase our furniture and Vanessa got our paperwork done quickly.
Greg was fantastic!
Top notch service. Jack made sure we found everything we needed for our family and within our budget. Him and Casey both worked to get us the best deal possible. We couldn't be happier with our experience there. We will be repeat customers in the future for sure.
Salesman, Greg, had good communication and was able to get me matched pricing. Vanessa, in Customer Service, was quick and efficient when I went in to pay for everything. Thanks!!
Fantastic experience purchasing a sectional couch along with dresser/end tables for the bedroom. Scott showed us all the different options with the sectional and helped us find exactly what we were looking for. Then he got us a great deal on only the parts we needed and helped us find the perfect bedroom set as well. I will definitely make sure I deal with Scott on any other trips there. Casey took over on the payment side of things, and even drew us a picture to confirm that what we were paying for was what we needed on the sectional couch, then she set us up with a quick delivery time. Fantastic service, highly recommended.
Place is a scam posting prices way too high then saying its on sale for 50% off
I walked in to such an amazing selection of furniture, i was pleased. The salesman Scott was very kind and knowledgeable. I found the perfect sofa for my new condo. It was easy through out the whole process, thanks to Amanda as well. I will be returning to make further purchase here!
We bought our first couch about 2 weeks ago from here. We worked with Darnell and recommend working with him! He was patient and allowed us to browse and when we finished a lap he asked us if we had questions or had one we liked. We enjoyed being able to roam without being watched or followed. He was extremely helpful and personal! Casey was also super helpful getting us squared away with all the delivery and financing information. Both were amazing and super friendly!
Was extremely impressed with Jack and Casey at the Hagerstown Store - Jack was very helpful and we found a great deal on a couch, loveseat and recliner - Casey was helpful at checkout and we look forward to doing business with both of them in the future! Great job!
Great sales rep Monique and great customer service rep Casey. Both very knowledgeable and helpful...Got a great deal on a living room suit...We are very pleased with the store, help and furniture....Thanks so much...Missy and Base Kuhn
Scott & Monique were very helpful on helping us pick out our new dining set! Great selection of furniture!
After looking tirelessly for a bed, we stopped in Ashley in Hagerstown. We were greeted by Greg, we told him we were looking for a bed. He graciously let us look without hovering. He did walk over to explain the pricing and current percentages off. Greg requested us to feel at home, he will be around if we need him. After looking throughout the store, we not only decided on a bed, but the whole bedroom suite. He wrote up the sale and pointed out our discount. Casey was closing out our purchase and was so kind to assure us she will do weekly calls for updates for our delivery. She scanned for the warehouse she could retrieve the furniture quickest. We have never been treated so well or felt so welcome buying furniture. Will definitely be back! See you soon Greg and Casey!
I had a really good experience visiting Ashley, I had already looked online so I knew exactly what I wanted and the online price did not differ much from the in store price, Jack was my constant and he found everything in the store for me. Amanda helped me at the check out said she will give a call about delivery in 2-6 weeks and less than 2 weeks later my furniture is in stock and well6be delivered next week!!. Thank you!
Can't express enough how awesome Brandon and Amanda were!! My girlfriend and I were in and out with the exact couch and chaise we wanted with a terrific deal to boot! Brandon was extremely knowledgeable and friendly, we felt right at home! Amanda was equally great, the process to check out was pain free and speedy! Will definitely be back and would highly recommend these two to anyone!
Greg and Casey where a lot of help.
My wife and I had a great shopping experience at the Ashley HomeStore in Hagerstown this past Presidents Day Weekend. Huge shout out to Darnell who not only was great to work with, but also got us a great deal on top of the sale (50% off plus an additional 10% off) and financed at 0% interest over the next six years. He even got the district manager involved to get the best deal for us he could. Great experience at checkout too, Paige got is all squared away quickly and without any hassle.
Darnell and Casey made our experience at Ashley’s enjoyable and stress free. They were extremely helpful and we got exactly what we wanted!
Got the chance to work with Darnell again for the 2nd time in less than a year! He is amazing. This time we had our 1.5yr old with us, and he was very patient and even brought him a balloon to play with while we processed the payment. Would definitely recommend Ashley & to work with the salesmen Darnell! Lastly Casey was able to wrap us up quickly to get us out the door with our toddler who was over it. Appreciate the help!
Dealing with Ashley Furniture has been the WORST experience ever! We purchased new furniture for our daughter in November 2019. Ashley Furniture has owed us TWO refunds for THREE months. I have called numerous times (10 +). EVERY time they say they will email their corporate office and get back to me. I have NEVER gotten a return phone call. They totally ignore that fact that I call or that they owe us over $500.00.
We recently were in to look at living room furniture. We ended working with Scott and it was wonderful. He gave us space and attention while helping us find what we ended up taking home later that day. He was the salesperson everyone should look for to work with.
Greg and Paige was amazing!!! They did an excellent job with Greg showing us the couch’s and helping us figure out which one was right for us. Paige did a marvelous job helping us pay and giving us a time that the couch’s will be in. I highly recommend using these two nice people.
Casey and Jack were great to work with!!!
Smooth and quick service
Greg was so helpful with everything. Paige was also very sweet and made checking out a delight!!!
Great experience with Brandon and Page!
Greg and Page were amazing! Great job superstars!
Brandon and Page were great!!!
Scott is a great salesman. Helpful but not pushy. Casey was great at helping me set up a line of credit. Got exactly what I wanted. Great sales team.
Greg and Ashley were fantastic in helping me and my wife find 2 new love seats for the house. I would highly recommend both of them at your next visit to Ashley HomeStore in Hagerstown.
My husband and I went to Ashley's tonight, not expecting to buy anything. Greg greeted us, and asked us if we needed help. We declined at that time, but he came back after we we had decided to look into buying some furniture. Great timing on his part. Greg ran the numbers, and came back quickly to give us the information, and allow us to talk it over without any pressure. We decided not to get the entire set, and he wasn't pressuring us to buy. He reran the numbers a second time, and then we agreed. He brought us to Page, who graciously called synchrony for a credit increase. Page was very friendly, and made this process much easier and comfortable. She was very conversational, and I appreciate that. I thank both of them so much for helping us fill our new house with great, comfy furniture. I highly recommend both of them, and Ashley's!
Such amazing service and a big thanks to Greg and Kayla for such a great experience!!!
Furniture shopping can still be fun. Our salesman was Scott Sword. Pleasant and knowledgeable. He was very helpful. The store layout was cool. Biggest selection of the 3 furniture stores we visited. Scott got us a great deal. They offered a nice warranty that covers the living room set for 5 years and the delivery fee want bad either.
We recently moved to the Hagerstown area and were in need of a bedroom set. Greg and Page made it so easy to get what we needed. Their knowledge of the products and financing helped us to get the set we needed at a Great price. We will be returning for future purchases.
Greg and Casey made our experience at Ashley Furniture wonderful. From the search all the way through the final purchase.
Amanda was great very helpful and because of this I will be back to make future purchases
We buy a good bit of our furniture from Ashley HomeStore and have been pleased with the quality. During our most recent visit, Jack was patient and helpful when showing us various options for bedroom sets. Amanda was also helpful when checking out.
We trolled through the Ashley Furniture store during President's Day sale and found many items we were looking for. Our associate, Darnel, was helpful with information and pricing. Amanda helped us set up our account and promised to give us updates on delivery. Very satisfied.
It was a good experience . The employers were friendly and very informative. Knows how to help customers.
Very good folks. We bought our entire living room and bedroom sets. Monique and Vanessa were a great help.
Purchased a new sectional from Greg and found him very helpful and he worked hard to get me the best deal possible. When turned over to Page for all the paperwork she was very friendly, personable and knew exactly what she was doing. Thanks to both of them for their kindness. If visiting Ashley in Hagerstown ask for Greg!
Darnell greeted us as we walked in. He showed us several items meeting our needs and offered us a deal better than advertised. Amanda processed our purchase and is very personable and efficient. I personally think she would make a great sale associate.
We had an AMAZING experience at Ashley Furniture. Brandon did whatever he could to make sure we left happy. We stopped in three different times before making a decision. He was patient each time and willing to work with us. He is the best salesperson there! Casey at customer service was also a pleasure to work with. She tried to accommodate our delivery needs and was very personable. We highly recommend this store! We had a much better experience here than at Value City Furniture. We will now be customers for life at Ashley!
great deal and good salesmanship by Logan at Ashley in Carlisle Pike, mechaniscburg
Pretty good layout and selection. Our sales associate, Greg, helped us out on several occasions, all while never being pushy or over the shoulder at all. He had some good suggestions and advice as we told him the configuration of our room that we were trying to re-furnish. Helped to get us a real good deal, that, so far, is meeting our satisfaction totally (we await the delivery soon). Page, our customer service rep, answered all our questions about stock, delivery options and timeframes, and offered us advice on if we were to change when we had scheduled the delivery. All in all, these two, and Ron, too, made for a pretty pleasing venture into Ashley today. Real pleased so far, I say, as we await the delivery coming up.
Greg is very Professional , Polite and knows all the Ashley’s products . We look forward to working with him again . Amanda is very Professional and very thorough and knows the Ashley system .
First time being in any Ashley’s store , I was greeted by Tyler (my salesman) he was very kind and knowledgeable. Thank you Tyler for your time and helping me find exactly what i was looking for. He then directed me to Vanessa ( my csr rep) very kind and funny. She made check out a breeze. I love the store and the atmosphere. They make you feel very much so at home . Great selection on the floor . Thank you Tyler and Vanessa for a pleasant first time experience at Ashley’s !
Had an AMAZING experience with Greg and Amanda
Darnell was amazing to work with! Amanda was very nice. Prices were great & they worked w me!
Page was the crs and and answered all my question. Jack was my salesman very respectful and honestly
Great experience at Ashley furniture! Sales associate Monique was very helpful. Page the customer service representative was great with going over all the paper work!
Page was very helpful with phone calls. Darnell was a very knowledgeable salesmen!! Great job!!
My sales person was Ashley and was very helpful!!! Owen helped me with sofa in my pickup..Great company to work with!
Great price and Scott and Amanda gave awesome service would recommend this store sales are wonderful .
I barely gave it 1 star. I was planning on buying living room and bedroom furniture and when I called to speak to a salesman, I was put on hold for 10 minutes without any response. Not even someone saying they would be with me shortly. Guess what, this place can go to hell!!!
Sincerely the BEST furniture store for customer service, reasonable and always the lowest prices and high quality of furniture! We now own a second couch from Ashley HomeStore and not because our first one (that is leather and purchased 11 years ago) wore out- in fact our first couch is in good condition and will be a great addition to our finished basement/game room. Thank you, Greg, for all your help and for being honest and diligent in selling the Enola at a great price!
We had a great experience at Ashley Furniture. The staff members that assisted us were a great help and they were able to gave us the best deals on all the things we purchased while we were there. The two people who helped make our experience great were Jack (our salesman) and Casey, who rung us up, explained the process of getting everything delivered, and gave us all the details we needed. I highly recommend this store and those two sales associates.
I had a very good experience here at this store. My sales women Ashley was very helpful and informative
Amazing place and wonderful staff
Jack and Kayla did amazing!Quick delivery!
Kacey and Scott were wonderful to deal with!
Vanessa and Kayla were amazing with my delivery!!!! Thank you for such quickness!
Bought 2 dressers tonight and Ricky was very kind and helpful the whole time! Thank You!
Ricky is a great salesman, he took his time with the family and sold us what we need. 2/6/2020
I had a great experience at this store a very kind and friendly environment. Ashley my sales rep and Vanessa my customer service rep answered all my questions and helped my decision making process very easy, they were great! I highly recommend Ashely HomeStore for all your furniture needs I will definitely be back!
Walked around for about 40 mins trying to get help.. all the sales people stayed talking to each other. So I walked out and took my business with.
Ricky, the sales associate was very helpful and professional. Casey, the customer service representative, made the financial process fast and clear. Thank you.
Darnell was very knowledgeable about a lot of products and didn’t make us feel pressured which we value a lot. Casey also was very helpful with questions around delivery and setup! Overall great experience and will be returning for any furniture needs!
🙆♂️ Wow! What a store! Ashley HomeStore was a "huge", very clean, everything was tidy and in it's place kind of store. Did I mention that it was Huge? 🙄 Must have been a slow day though because when my wife and I walked 🚶in the door 🚪 out from all the rain ☔, there must have been about six or so salesman standing around chatting with one another probably about the big game 🏈 on Sunday. Anyway I just realized, I have to get ready for church right now so I can't write 📝 you guys a full tutorial about our trip to Ashley HomeStore. The gist of it is, we went in to buy a new bed to start building our credit, because we always paid for everything with a debt card 💳 or cash so we have "NO credit" for the past 40 years which is worse than having bad credit, so the four stars ⭐are because we're grateful for a chance to jump start our credit, but the way they did it was not entirely honest in my opinion! After we went through the contract for the item we purchased and went over the contract very thoroughly, initialed everything, and signed our first born over to them. Then they wanted the first payment including delivery 🚚 and set up charges and and a fifty dollar 💵 fee for pulling up a contract that already exists in the computer 🖥 then they really did something that upset me. Don't get me wrong, I'm a Christian man and all,but I don't like to feel like I just been taken to the cleaners so to speak. We went to the next lady and she showed us a breakdown of everything and told us that it would take 2-8 weeks to get what we had just purchased to our home 🏡 in the meantime they want a nice payment, on time mind you, bi-weekly weather we have the product in our home 🏡 or not!!
Great experience working with Brandon and Vanessa today! Excited to receive our new sectional!
I went in to look at a lamp. I did not see a lamp that I wanted but I did find another item. Darnell stepped in when I could not find the sales person who greeted me and made sure the order got written up. He was professional and very helpful. Ditto for Vanessa. Thanks to both of them for a very pleasant shopping experience today!
Worked with some really great people. The whole process of buying a new bed (the first one I've bought in my lifetime) was painless. My only complaint is that the mattress had to be shipped to the store and I was not told in advance that I would be making payments on furniture that I might not receive for 2-8 weeks. This is a very important detail that I would like to have known upfront. Other than that, I was very impressed with everyone.
My wife and I were recently shopping at the Ashley store in Hagerstown and we would definitely recommend it to all our friends. They had excellent customer service and stayed late to help us complete our order. Thanks Jack & Casey
Took forever to get our order in, piece was damaged, waited again, finally called, they never even ordered a new piece. You would have thought they would offer to deliver for free, but no. Never shopping here again.
Went in to look for a entertainment center with a fire place and was greeted by Ricky who was very helpful and also found me exactly what I was looking for and got me a great deal. Also dealt with Casey from customer service who was also amazing, both make a great team and will be back👍👍
I usually know what I am looking for and that is what happened with the purchase of living room furniture. I did not need a salesman to "sell" me the furniture, I needed to know if color was available, price, and delivery time. I was shown what was available and I liked what I saw and Jack needed give me a price which was acceptable and then delivery time was given to me, longer than I expected but OK. Amanda in the office made the payment plan easy and this part went through sooner that I expected.
So there i was on Saturday afternoon driving down the road and what grabbed my attention you ask? Yes, you guessed it...a large yellow inflatable crazy waving man! It was at that moment i realized that i needed (2) more bar stools for an upcoming Superbowl Party. I went in the store and was immediately greeted by Sales Associate "Greg"...this guy was incredible although he faced some resistance from the store GM.....this did not deter Greg's persistent efforts to provide me the best possible service. Greg eventually got the deal done despite his "GM's" original objections to my request. But, honestly the entire experience was only made better by "Kayla". I believe she is the customer service manager for this store location. Kayla's charming personality combined with her product knowledge and computer proficiency led to the perfect transaction. I feel both Greg and Kayla deserve much more than the little $10.00 check stipend for being mentioned in this review. If i were the store GM I would buy them lunch today from the Outback and hand wash and wax their vehicles, as it is really hard to get great help!!! Shout out to my main man Todd Wanek for having such great staff at the Hagerstown Maryland store location.
Brandon and Casey were extremely helpful with my purchase. Would highly recommend
Jack was absolutely amazing he helped me with all my questions and Vanessa the customer Service rep was amazing with the check out process. I highly recommend Ashley Home Store
I wish there was a lower rating than 1 star. Please be advised that this is a franchise, not a corporate location - as such they are not held to the same standards of Ashley Furniture Corp. Not only was Kayla (the store manager) beyond unhelpful, she was EXTREMELY RUDE. My mother had a medical emergency, leaving her not in conscious mind. I had to take over all responsibilities, including her order with this location. Kayla showed zero compassion for the situation I am currently in and gave me no violable options for help. She made me feel hopeless, on a simple furniture order which has not even be delivered. I called corporate and while they agreed that Kayla was beyond rude, there was nothing they could do because this is a franchise. I even called other locations, ran the situation by them, and they all would have allowed a cancellation. Kayla is choosing profit over human decency & I'm sorry this location has her representing them. Please choose to spend your money elsewhere, on a company that actually cares about their customers. I am truly embarrassed, disappointed, and to be honest, angry with how Kayla & this store are representing not only Ashley Furniture but humanity as a whole. Don't shop here please.
Ricky & Kayla are great! Service was quick with no run around. Ask for them!
Vanessa and darnell was very professional and amazing to work with
I wish there was a lower rating than 1 star. Please be advised that this is a franchise, not a corporate location - as such they are not held to the same standards of Ashley Furniture Corp. Not only was Kayla (the store manager) beyond unhelpful, she was EXTREMELY RUDE. My mother had a medical emergency, leaving her not in conscious mind. I had to take over all responsibilities, including her order with this location. Kayla showed zero compassion for the situation I am currently in and gave me no violable options for help. She made me feel hopeless, on a simple furniture order which has not even be delivered. I called corporate and while they agreed that Kayla was beyond rude, there was nothing they could do because this is a franchise. I even called other locations, ran the situation by them, and they all would have allowed a cancellation. Kayla is choosing profit over human decency & I&'m sorry this location has her representing them. Please choose to spend your money elsewhere, on a company that actually cares about their customers. I am truly embarrassed, disappointed, and to be honest, angry with how Kayla & this store are representing not only Ashley Furniture but humanity as a whole. Don&'t shop here please.
This is my second purchase from Ashley Furniture. The sales representative who helped us was named Ashley. She was very kind and helped us get the best price available. She also did not pressure us into making a decision. She let us take our time and look around after informing us of some information. When we went to check out, Amanda made sure to go over everything very thoroughly. Both ladies were very nice and I would recommend checking out the store for your furniture needs!
Kayla and Vanessa gave superior customer service, went above and beyond to assist my mother with finding what she needed. Highly recommend this store to everyone!
Tyler and Vanessa were both very helpful. We found exactly what we wanted for a reasonable price.
Tyler and Vanessa were very helpful. We had a great experience with our purchase . My husband and I are very grateful!
I was helped by Amanda and Ashley these girls are amazing! Talk about knowing your product and the times for delivery!!
Had an amazing experience with Ashley. She helped me find exactly what I was looking for and gave me a great deal. Casey was very nice as well and I would return to that store again to buy another other pieces I needed
Vanessa was extremely helpful and professional. She answered all my questions and it was a joy talking with her.
Great service and very helpful. Definitely recommend this place to a friend.
Definitely recommend letting CSR Vanessa finalize your purchase. Very polite, professional and always keeps you up to date on your order.
Page and Casey at the customer service counter were amazing! They made the process so quick and easy!
Purchased recliner in hagerstown store on Friday November 27th was told that it would be in to store on following friday that was a lie !! this is tuesday january 14th and still not in Than store manager talks down to me and tells me they have 8 weeks to deliver this to store ! this store is a joke and I will never purchase there ever again !!!
I wish I could actually give this place a lower score. DO NOT BUY FROM THIS STORE. Bought a sofa in store in Catonsville on November 29, 2019. Was called and told it was being delivered Dec 27. I rearranged my holiday and work schedules to be home to accept a delivery that never came. Oh yeah, and cleaned out all the old furniture to make space for the new. When I called to find out what time, I was told the sofa wasn&'t in stock yet and it would be delivered by Jan 13 (and that they would call me to schedule the day before). Got some phone call from some executive at the distribution center to apologize and said he would take care of it personally. Never heard from him again. Got called Jan 13 just before 5 pm to tell me my sofa would be here Jan 14 from 11 to 3 pm. Rearranged work again. Cleared out the space again. Then today at 11:30 am, get told the truck my sofa was on was in an accident (nobody hurt, thankfully). They would be 2 hours later than originally planned. Fine, accidents happen. They call back today at 3:30 pm to inform me sofa is not coming today. (Must. Move. Old. Flipping. Love. Seat. Back. Inside Again.) &"We can schedule you for Thursday, Friday or Saturday.&" I ask why they can&'t bring to me first thing TOMORROW (Wednesday) and am told there is a police investigation and nothing can be taken off the truck. So I begrudgingly schedule for Thursday and demand first delivery in the morning but then I start to wonder ... how do they *know* when the investigation will be over? Am I gonna get another call Thursday rescheduling delivery for the FOURTH BLOODY TIME? What ever happened to rando exec who said he was handling it? DO NOT BUY FROM THIS STORE. Wish me luck on getting my sofa. Hopefully we can have it by the SuperBowl, but not holding my breath.
Sales associate, Brandon, was friendly and very helpful when looking for new sectional. Was able to answer all the questions I had. Customer service representative, Amanda, made the purchasing process painless and easy.
Ricky and Amanda did an amazing job helping me purchase my sectional. They both provided such exceptional service.
We would like to thank Darnell, Page, and all at Ashley Home Store for helping in selecting our new bed purchase. They were very helpful and knowledgeable. Thanks again
At the Hagerstown MD store, my sales associate Ashley was friendly, outgoing and helpful. We were able to find the chest of drawers I liked and she negotiated a price I was happy to pay. Ashley then introduced me to Casey, the customer service representative and she was able to prepare my bill and get me out the door within minutes. Thank you!!!
Let me just start out by saying that my Sales Associate, Ashley, is a literal saint sent from the heavens!!! To make an EXTREMELY long story as short as possible..... I’m buying a house that is being gutted and renovated. I went to the Hagerstown store looking for living room furniture. I bought a sectional and coffee table, found out a week or so later that it’s wayyyyyy too big for the space. So, I go back for a second time and was lucky enough to work with Ashley to help me pick out a couch and love seat. She was beyond patient with me (and my mom), knowledgeable, friendly, and all around just super helpful as we tried out just about every option on their floor. Finally, I find a set I love and get it ordered and set up the delivery. Fast forward to today (less than 2 weeks from my closing date) when I find out from my contractor that the second set of furniture isn’t going to fit in the space either. Sooo, go back to the store for a THIRD time to pick out different furniture that will actually fit and ended up getting a different coffee table. Thankfully, Ashley was working when I went in and got my previous order cancelled, ordered my new couch, chair, coffee & end table set, entryway table, and a super cute mirror. Not only did she get my problem resolved, she did it with ease and a friendly attitude. She also was able to get everything I wanted ordered and delivery to my house set up for less than it would have been if I ordered it online! I cannot say enough good things about Ashley and I would highly recommend going to see her for any of your furniture purchases (hopefully you will be less of a pain for her than I was). Also, HUGE thank you to my Customer Service Rep, Casey, who was equally as helpful, knowledgeable, and friendly as Ashley. They were able to make my situation way less stressful and had us laughing the whole time while they were getting my issues resolved in a timely manner. Go see Ashley & Casey and I promise you will NOT be disappointed!!!
Moving from out of State, we walked in the store just to look around and price furniture. Darnell greeted us at the door asking, “what we were looking for”. We said everything. Starting with dining area, he showed us several pieces, until I found what I wanted, table 4 chairs and a bench. Next was living room, I told Darnell what I didn’t want being a sleeper couch. After showing us what seem to be all the living room couches and love seats on the floor it was narrowed down to 2 sets. Darnell stated to me, he thought I was leaning to the first one he showed us. I told him yeah, “ I think you are right,” he said , “come on let’s see the first on again.” For me to sit on again. I said “sold”. Completing the set with end tables and a coffee table. On to the bedroom, I knew what I wanted in my mind, told him and he showed me one that I fell in love with. As we were getting ready to complete our sale, I mentioned I forgot, I needed a liquor cabinet. He said okay, “let’s look at some on the inventory screen”. Patiently helping me look and not finding what I wanted he said “let’s look what they are showing that is going with my dining set” and I found It. Which completed my shopping. Our customer service person “ Page” was just as wonderful to deal with also, very pleasant person even to the point of us joking around and laughing. Making sure all paperwork was completed and done. The only thing I’m disappointed in is the delay in delivery due to inventory being taken and certain items not being in stock and having to be shipped to their store. If you are looking to buy without any pressure ask for DARNELL.
When considering nice furniture, don't buy here. Looks good but poor quality. The most expensive set is actually a resin and has no wood in it. Salespeople can't sit on sofas because the foam is that bad. Shop at a mom and pop store. Better service and better quality furniture.
When considering nice furniture, don&'t buy here. Looks good but poor quality. The most expensive set is actually a resin and has no wood in it. Salespeople can&'t sit on sofas because the foam is that bad. Shop at a mom and pop store. Better service and better quality furniture.
I'm disappointed that I was told it would be 3 days for someone to tell me an approximate date for when my order would come in. Then someone called and claimed the system was down and that it would be a couple more days and that they would call me as soon as they knew. No one called, so I called and they still don't know. I'm close to cancelling this order if I don't hear from someone soon because I saw the exact same chair online for 30 bucks less anyway. I bet this store would be able to give me an approximate time frame as to when I would receive my chair!
Ashley, the sales representative, was very nice and let us roam the store. She asked if we had any questions several times and made sure that we understood everything. Page, the customer service representative, was also very nice and worked through the paperwork process quickly. I love the fact the she will be calling weekly to keep us updated on the status of our order and delivery. Great experience!
Truly the worst experience. Sales associates were rude, deceitful, and unhelpful. I dealt with Darnell and Kayla mainly, both lied about the price of the product and shipment details. I was told they could do an online price match and that the extra fees I was seeing was due to taxes. Later when I was able to look into the receipt further I realized it was never taxes they just lied about the price match, when I went back to the store to question it I was thrown from one unhelpful employee to the next, one of which even made the comment " oh this will be fun" with a smirk after looking up something on his system and then sending us to Darnell. The employees all went back and forth on if they even do price match and when calculating my purchase I was given different reasons for the extra charge such as taxes, a price matching fee(what??), an online delivery fee(for an in store purchase??), it honestly seemed like they just make prices up as they go. Kayla also informed me that they do not track their sales and cannot go back to see what they sold the item at in the past, coming from a sales background I found that very hard to believe. I was also told 2 week delivery, possibly 3. Well it's been 5 and now I'm being told another 3 weeks. Absolutely ridiculous. I was told a manager named JD would contact me and never did. If the furniture ever arrives I hope there are no damages.
I truly enjoyed my experience at Ashley's furniture with salesman Tyler. He is very helpful. I mentioned to him what a good job he's doing as a salesman and his response was golden. "I'm not a salesman, I'm a people's person." Great family atmosphere at Ashley's. Two thumbs up guys!
We were looking for a twin bed. The store has very little inventory on the floor to see. They only had one bed to look at. I made the comment to the sales associate Greg who was helping us that it was solid wood and that's what we wanted. He showed us more stuff online and we picked one to buy. Greg had to keep getting the floor manager to answer any questions because he didn't know anything. When I went to pay, first I signed a paper that was explained as I was picking up the bed myself. The representative Tyler had his hand covering words that said it could take 2-6 weeks for delivery. I didn't see that until it was explained to us after a phone call. My copy of that paper was immediately folded and stuffed inside a brochure. Nothing was explained or pointed out to me. Then AFTER I signed the sales receipt it was told to me that the bed was not in stock and was going to take several weeks until I could get it. It actually took 4 weeks from the time we were in the store. And when we called to ask about the bed we were told I signed a contract that spelled everything out, that it takes 2-6 weeks for furniture to arrive. Also they won't refund money, only store credit. These terms were on the back which I was never made aware of. They are very deceitful in how they conduct business. We interacted with 4 different people while in the store because not one person seemed to know what to do, they would pass us off to someone else when we had questions. And then finally I find out that the bed, when we said from the very beginning we wanted solid wood, was made from MDF. That's very cheap material, easily breakable, poor quality. We easily could have gotten something better somewhere else for what we paid. DO NOT GO TO ASHLEY! I'm still deciding whether to contact the DA office about them it's so bad.
I walked into the store and was greeted by William Dixon, sales associate assisted me with purchasing, a beautiful leather sofa, loveseat, & chaise. Ricky was kind and knowledgeable of the products in the store and me feel very comfortable. Page, the customers service rep gave me all the information needed to seal the deal. Thank you Ricky and Page for an awesome experience.
After spending 4000$ on a sectional sofa with an extended warranty this store is not willing to deliver a full replacement of my furniture after the warranty company has decided to do so. When they sell you the product they rave how wonderful it is. One year later and a month not so much. The management is not customer focused and will not agree to not charge for the delivery of the replacement. This is the second time I have been dissatisfied with this stores customer service. Buyer beware!!!!
Great sales but forever to get your stuff via delivery!!! But i am happy with my purchase, id recommend to check this out but again the delivery issue needs to be resolved.
With the help of Sales Associate Brandon & Customer Service Representative, it didn't take long for my husband & I to get what we liked for our living room. Thank you for kindness, we'll be seizing you in the near future I have a feeling.
Went in and Ricky Dixon was a very patient and helpful sales pro and Vanessa provided us with a great customer service experience that makes my wife and I customers for lide.
This location is great -- the sales associates don't pressure you and are good at allowing you to roam around and take your time. We worked with Ricky who has a great personality, is very knowledgeable and won our young son over immediately with a balloon. Our customer service rep was Casey, who was equally personable and took her time with us to make sure everything was right. And we really love our new couch. All around, a great experience!
The Hagerstown Ashley HomeStore staff was professional and friendly. I enjoyed the store online catalog, makes shopping easy. Sales Associate Brandon and CSR Casey displayed their A Game during Black Friday!!!!
Our experience at Hagerstown Ashley HomeStore was fantastic! Scott helped us select the perfect living room sofa for our home and made the process of getting payment set up very seamless. He also knew his stuff and we felt our needs mattered during our visit. Amanda helped with the processing side of things and she was very friendly and attentive. Thanks Hagerstown Ashley! We will continue coming back!
Very nice people I ordered furniture and the person that waited on me was Ricky and Vanessa they were so nice I was very pleased with them
My experience at this store was fantastic and our salesperson Ashley was great!!
My sales associate Brandon and customer service rep Amanda were wonderful to work with. Every step of the process was straight forward and easy to navigate thanks to them.
The furniture we bought 2 weeks ago never left the facility so we canceled and was charged a fee of $93.
i did rate a 5 star for my initial experience , however since then my customer service after the sale is lacking to say the least. I now have to pick up my furniture that was suppose to be delivered in order for me to get it before the Thanksgiving holiday. Now the warranty i was suppose to receive is no longer available because its not being delivered and they don't want to do anything to accommodate the customer after the sale. On my job we take pride in customer satisfaction . Obviously This store does not.
Update on my review. Still pleased with the service we received when purchasing bed. Very very disappointed on how long bed lasted. Slept in it 3 times 4th time had it reclined fully up to watch tv and it broke. Cannot sleep in bed fully upright. Called to let them know bed broke already and they transferred me to i guess customer service at their main office. Wish i could remember her name but the most rudest person you could possible talk to. About 3 weeks later now and still cant sleep in bed. Paid around 3500.00 and we cant get anyone to come up and repair it. They call and they dont know how long it will take to get someone here to fix it. We were going to buy new living room furniture but i dont see that happening. Will buy somewhere else. Update 8 months later still no one came and fized our bed Leaving a five star rating for how helpful and nice and for giving us a discount. My husband has cancer of the esophagus and just came home from major surgery from john hopkins. I explained we needed a bed that you could sleep on at a 35 degree angle and perhaps a good deal on one because medical bills were putting a hurt on us. Well, lets just say they gave us a discount and really seemed to care about us. Now just waiting on bed to arrive and when it does I will leave feed back on how nice it is. They guaranteed us we wouldn't be disappointed. Again, thank you to the sales man that helped us so much
DO NOT SHOP HERE IF YOU WANT ON-TIME DELIVERY.
Jack pointed us towards every couch in the place and was patient while we argued over which couch fit us best. At the end vanessa rang us up for what we are hoping to be a really good buy.
Sales Associate Ashley was welcoming, polite, helpful and knowledgeable. I was in good hands during my visit, which made the shopping experience seamless. Customer Service Representative Casey was helpful with the purchase of the furniture and closing of the transaction. Thank you!
Great service, I especially want to give a shout out to Tyler Trainum and Amanda!!!!!!!!!!
Recently moved to Hagerstown and needed new furniture. Was pleasantly surprised by the sale at Ashley Home Store. Our Sales Associate, Brandon, was top notch. He was a pleasant, no-pressure salesman, giving us time to talk and discuss on our own. Thanks, Brandon!
Brandon was very patient and honest. His customer service didn’t stop. I must add I wasn’t the easiest customer.Thanks Casey for your help on the clerical end! Very friendly, efficient, and informative.
Darnell was absolutely incredible. My husband briefly spoke with him while shopping around and he was so helpful we decided to come back. He made the process so easy for us. He got us exactly what we wanted for the exact price that was online with no hassle at all. He arranged everything via text and I simply went there to pay for it with also no hassle. Casey was extremely helpful in placing the order and setting expectations for delivery as well as answering all of my questions. We will definitely be coming back to Ashley furniture because of Darnell & Casey.
Great experience. Ricky was an excellent salesman and JD helped with faster than expected delivery. Highly recommend!
As an air BnB superhost I’m always looking to improve the experience for my guests. I’m a researcher and online shopper and went in knowing exactly the look/style that I wanted in my guest room. In this case I’m replacing my queen size bed frame with a upholstered tufted headboard and frame. Ricky was very accommodating and on a mission to help me find the perfect piece. Within a matter of minutes he knew exactly the bed to show me. It was love at first sight! He made sure it fit in my budget and walked me through the benefits of protecting my investment with their warranty program. Vanessa helped me finalize the purchase and we’ll long and short of it, I see a friendship in our future! I have many other projects in my home that I will be returning as a loyal customer to work with both of these professionals again soon. Thank you for an amazing experience.. I’m excited for my new bed to arrive.
When I walked in the sales person said everything was 60% off but then I went to pay the accessories were only 15% off. Very misleading.
Aaron was knowledgeable and provided great service without pressure to purchase and Vanessa handed all the paperwork making my experience smooth and seamless. Thanks to both of you for such excellent service!
The sales associate, Ricky, was a huge help with our selections. He made the whole process quick and easy. Also, Vanessa, was very courteous while helping us set up delivery times. we bought some beautiful pieces at a more than fair price.
Ricky helped us find exactly what we were looking for in our price range. He was patient and diligent in making sure we were absolutely satisfied with our purchase. Our customer service rep, Casey, explained our protection plan and checked us out with zero hassle. Thanks you two!
I found a sleeper sofa that I really liked online but, wanted to see in person. I was able to go to our local Ashley's HomeStore and not only was I able to look at the sofa I wanted but, purchase it hassle free. Not only was Tyler our sales associate very welcoming, he was able to provide us with great deal on our new sleeper sofa. As well as Amanda, the customer service rep, was able to ring us up and schedule the delivery at our convenience. Thank you guys! Definately will be returning soon.
Thanks to Ricky Dixon for his kind attitude and listening skills. He showed me right to the type of lift recliner chair that I needed to purchase and got me the best possible price! I was very pleased. I will go back, in the future, and ask for his assistance! Also, Vanessa rang up my sales with a smile and pleasant attitude. She explained all the paperwork and made the experience a nice one! I left thinking it must be a nice place to work as well as shop! I will definitely return.
Went to Ashley to see if my mom and I could find a little table for my apartment and we did! Thanks to Brandon for directing us and Vanessa for helping us pick a date that would work with us for delivery!
Absolutely horrible place to ever get furniture from! I’ve had a sectional since April 2019... not even a year yet. The one part of the sectional is bowing inward. Has someone come look at it from Ashley just to be told it was deamed customer use. Crazy. How do two people who barely sit on the furniture because we work all the time cause it to bow inward? Had yet another issue with the one seam busting out of the Cushion and was told from “corporate” because the guy said the last issue was customer use they’re pretty much assuming this one is to and won’t be sending anyone out to look at or fix our furniture! Also bought the $200 5 yr warranty they talk you into, and they won’t cover it either because they said it’s a manufacture issue. Absolutely the worst place and worst customer service I have ever gotten!
Ashley was our sales person. She was very knowledgeable and pleasant to talk to. She was able to put us with the right furniture to meet her needs. The only draw back was the delivery men spoke mostly Spanish which made me a little uncomfortable. I felt disadvantage. I was sure if they were saying anything about the furniture or my house. It may be a benefit to future customs to ask them to speak only English.
Thank you Ricky (salesperson) for helping us get a great deal! Amanda was also helpful (customer svc rep). Great experience overall.
From the moment I walked into the store a sales person my the Darnell introduce himself, and asked if he could help me. I then replied that I was looking around for any pictures of horses. Darnell stated we have a couple on the wall, and if you see anything that you may like please feel free to asked me questions concerning the price it maybe on sale just let me know. I purchased a beautiful picture of a horse. And vanessa great customer service was the icing on the cake for me that mint alot too me.
Went to this Ashley furniture after having a problem at another store .. the sales associate Aaron and customer service rep Vanessa were amazing to work with . Also the store manager Ron went above and beyond to help ! Would highly recommend this Ashley Furniture Store .
Browsing and purchasing experience was very comfortable. Our sales associate Ricky, was thoughtful and a great listener and a great help in keeping us focused on what we really wanted and needed among all that inventory. Vanessa wrapped up the sale with pleasant efficiency. So far, so good............
I walked in just looking for some living room furniture. I was greeted by Ricky Dixon, he was very professional and helpful. Ricky gave me an amazing deal, thank you. At checkout, Amanda was quick and knowledgeable about the warranty information. It was a pleasure doing business with you. As I said I was just browsing and walked out with new furniture. Thank you
We were very pleased with the service we received at Ashley in Hagerstown. We took a long time to decide and went back and forth a LOT. Brandon, our sales associate was amazing, patient, friendly and fun. He even stayed an hour past his shift to make sure we had exactly what we wanted. He did not rush us or pressure us and showed us numerous options to try and make the furniture work in the space we needed it to. Once we finally decided, Amanda in Customer Service was extremely friendly as she explained delivery and helped us finish out our purchase even though it was almost closing time. When we finally left Brandon was waiting at the door to tell us goodbye one last time. We will definitely go back for future needs.
I want to give a thumbs up to Brandon and Kasey. The transaction was easy peasy. ..no pressure. I was only buying a loveseat. However, Brandon treated me like I was buying a complete living room set...now that is exceptional customer service. Kasey was personable and was able to work out a convenient delivery date for me. Guess what? I will definitely go back . Thanks
Liz, my sales associate and Vanessa the customer service representative were just wonderful,...I can't wait until my purchases are delivered!
We just moved into out new place on October 1st. Two weeks prior we went to Ashley to look for a bedroom set. We were treated by Tyler and he showed us a few bedroom king sets. He was very helpful! We had a good experience over all with everything. Also Vanessa the customer service rep was helpful too! We got a great deal on our set and had free delivery. The furniture is beautiful and I highly recommend here !
Brandon was amazing!! He’s extremely knowledgeable of all the furniture! He really sold us on all the furniture we purchased. He really tried to get us the best deal for our money! Amanda did great also! She was very patient with all of our different payment methods. Everyone was super friendly! I’ll definitely be back in the future.
Aaron and Vanessa were amazing. Super great customer service experience; Aaron gave us the best price possible and Vanessa hooked us up on delivery when we were ready to check out.
I’ve had nothing but a bad experience I got a bed and I ordered a bed protecter 2 weeks before we got the bed and got a call on a Saturday stating the bed cover was in I was away and went up on a Sunday and they stated it wasn’t there so another week went by and I called and said they are on back order then the bed came on a Tuesday still no cover we’ll freak accident my dog excepted and peed on the bed yet if I had the cover bed would be protected so called again they wouldn’t do anything about it I stated if I knew I wasn’t getting the cover b4 the bed I woulda not excepted it wouldn’t cover anything because the damage so they did pay us back for protector but called me on a Monday and said cover was there yet again run up to Hagerstown and find out it’s a king not a queen yet again no cover also finding out they sold my cover same as the day they called me it was there this place is a joke I learned my lesson if ur looking for furniture go some were else save your self the headache!
We had an idea of what we wanted and Ricky took us right to it. He was awesome through the entire process. Casey was great at explaining the paperwork and all. Thank you both so much.
After experiencing a bad shopping trip at another furniture store (passed 6 store employees and ignored) I went to Ashley's in Hagerstown. I was immediately greeted by Aaron. This man is AWESOME and unbelievably patient. I bought a couch and loveseat. Since I still have to furnish most of a 4 bedroom house. . . I will be back. What a great representative of customer service. I'd also like to say that Casey at the desk could not possibly do her job any better. Thank you for making my shopping so enjoyable!
Excellent selection, good prices, friendly and not pushy salespeople. Sales Associate Aaron showed us a variety of options and helped us narrow down exactly what we wanted. No upselling or steering us toward the most expensive items. Customer Service Rep. Amanda was friendly and efficient in getting us checked out and setting up delivery. Very pleased with our experience.
Amazing service! The office manager Kayla helped a lot with first time furniture buying and Aaron helped me find the perfect set of living room furniture for my first place. I definitely recommend!
My husband and I could never find a unique bedroom set. But, we decided to go to Ashley Furniture in Hagerstown (to accomplish what had proven to be an impossible task before). When we first entered the door, I told my husband, “I don’t believe we will find anything.” Then we met a welcoming and friendly Sales Associate. He met us with a smile and an abundance of confidence! He started with, “Hello – Welcome to Ashley. My name is Ricky.” Without missing a beat, he said, “I’ll help make you a believer with our great sales.” He gave us time to explore. But, when we needed help, he was there. Ricky worked with us until we found a bed in one set and the chest, nightstands, and dresser in another. He made sure all the pieces matched well together. Still, there was the matter of purchasing. We were not sure about getting everything at one time. Then, Ricky told us about Synchrony credit. We applied and got enough credit to cover all the items. He gave all the necessary information to Amanda. She was polite and helpful with answering all of our additional questions. Thank you Ricky and Amanda for your insightful, and fantastic service. You both went above and beyond our expectations. Ricky you said, “I’ll make you a believer,” and you unquestionably did!!! My husband and I will definitely consider Ashley (Hagerstown) in the future for our furniture needs.
Tyler and Kayla were super helpful and efficient. Can’t wait to get our couch!!
Vanessa the Customer Service Rep was excellent to work with, very friendly, professional and great customer service. A pleasure working with her. Ricky the Sales Associate was very professional and knew he Job well, he made sure we were happy with our purchase. Great customer service skills, great to work with, he went above and beyond. Thank you both for a great experience @ Ashley Furniture.
Liz as awesome as well as Amanda
Great experience with this store and the team. Tyler went out of his way to assist and help me decide what would work best in the space I described and even carried a side table from across the room so I could actually see what it would look like beside of my choice. Excellent customer service! Amanda was very helpful explaining the financing and delivery and taking care of all of the paperwork. She has called to provide updates on the delivery and has been extremely professional and courteous.
Very pleasant experience, Tyler and Casey, most helpful. Will definitely return :)
I am very pleased with the service I got today at Ashley HomeStore. My Sales Associate was Logan, who was very friendly, helpful, and professional. He showed me every item I wanted to buy and discussed the features and cost of each one. He took a lot of time with me, and I never felt pressured to buy anything. In fact, I left and went to another store, but I did not get the service that I got at Ashley so I came back to make my purchase there. The Customer Service Rep, Anit, was also very professional and friendly. Logan and Anit are assets to your store!
Bought a new sectional. Wife loves it. Thank you Ashley and Vanessa for the easy process.
Scott was awesome when we came in looking for new couches. We couldn’t decide which one to get out of the 2 sets we were looking at but he had another idea and showed us one that we hadn’t seen yet. The one he showed us is the one we ended up buying. After we decided to make the purchase, Vanessa checked us out and was extremely helpful and nice. She made sure to explain everything about the delivery process and answered all of our questions. I will shop here for all of my future furniture needs.
Very pleased with the service and new furniture purchase. Our Sales Associate, Tyler and Customer Service Representative, Amanda both did a great job and were great to work with. I even came back and bought a second night stand from them!
I bought a bed for my son in May at this location to be delivered, in July it was finally delivered with parts missing. I was told 7-10 business days I’d receive the parts, 15 business days went by and no parts I called back and was then told I’d receive the first part of the following week. “NO PARTS” I then asked for a refund. I had a scheduled pick up to return the bed and no show. They then called to say they scheduled it on a day they don’t pick up and rescheduled. I was left a message in Spanish and when I speak English of the time of pick up for the next date. I’m now at the store and they’re not refunding me today, they have to look into it. No bed no refund. I WILL NEVER BUY OR DO BUSINESS WITH THIS COMPANY AGAIN. They’re terrible, liars, cons and quite frankly very unprofessional.
Brandon was fantastic to work with!
My sales associate, Brandon, helped me out throughout searching for the perfect couch for my home. I was stuck between choosing a couch from here or from a nearby furniture store. The only thing that I was stuck on was that the couch I really liked from Ashley wasn't a sectional. Brandon looked up in their system and found that the same couch I loved has the option of being a sectional. The customer service representative, Amanda, also was truly helpful throughout as she reassured me with any question I had about the couch. She kept up with me whenever there was a new notification on the whereabouts of my couch, since it had to be transferred from the Baltimore warehouse to this Hagerstown store. Everything was very timely and even the warehouse/backroom associates were super helpful! 10/10 would recommend.
Salespeople greeted us, and then they let us shop WITHOUT stalking us! A+++
Brandon was great to work with! He was very patient with us as we looked at multiple items! He was very knowledgeable and informative about the products and furnishings. We went into buy a bed and left with a new living room set! Once he handed us off to Casey she continued with the same level of service!
Amazing and caring staff
Great customer service from Tyler and Vanessa! Furniture is perfect, and I'll definitely be shopping there again!
Darnell was great. He dealt with me patiently across two days even though I am a very picky and indecisive customer. He even stayed after hours to accommodate my busy schedule. Vanessa was also wonderful and she stayed late to finalize the sale. She was very friendly and maintained an excellent customer service attitude even after I made a potentially frustrating last minute change to my order well after closing time. Knowledgeable and personable staff. The store had exactly the styles I wanted. Would highly recommend buying your new furniture here.
It took me forever to figure out how to leave a Google review but Vanessa and Liz deserve it! Liz greeted us right at the door, got to know us first, and then took us around listening to our pros and cons. She even helped us to think outside the box when we couldn't find an entertainment center we liked so we found a serving station from a dining room set that was perfect. Vanessa was very down to earth to help with the final transaction and I look forward to working with her as we work out the delivery of our furniture!
Liz was fantastic! She knew exactly what we wanted and where to find it. Very upfront and friendly. Vanessa was great and had us out of there very quickly. Thanks for all your help!
Went in to check out the labor day sale. Brandon didn't pressure us and worked to get us a great deal and Vanessa took time to explain the warranty terms and delivery process.
While the in-store service was great, the delivery service was HORRIBLE. An automated phone message was left on my Mother's phone regarding confirmation for her delivery time (which she never confirmed) and the day of the delivery, the driver did not show up within the specified time. She received a message on her phone 7 mins after the cut-off time for delivery (my husband had left for the store at 1). Then they charged her an additional delivery fee and the girl at the store had the audacity to also complain about their delivery service and said that they, "don't have to be on time". My mother will not be going back, and neither will my husband or myself and we just bought a house.
Our salesperson "Aaron" was very helpful and knowledgeable. He provided us with many options, suggestions and did a great job seeking and obtaining very competitive prices for the items that we were interested in.
Tyler was so very helpful, even got a wheelchair for my husband and drove him around to look at the pieces we were considering! Amanda was quick and efficient in completing our order and advising us of delivery options. Once again, Ashley Hagerstown - Tyler and Amanda, you're rockstars!
Nice looking furniture but not the best quality. Sale flyer is misleading.
Darnell helped us to find a sleep sofa that was not only comfortable but also fit into our budget! Vanessa was easy to work with when paying for our new sleep sofa and side chair. I look forward to more purchases from Ashley furniture.
Be wary of sizes here. I provided measurements for the stairway and doorways, and was gaslit by the salesmen into purchasing a couch that would not fit. They claim to not charge for failed deliveries due to not fitting. This is not true. You are given the option to select something else in the store of equal or greater value and pay the difference. You will also need to pay for delivery again. If you are not interested in buying something else, and want your money back they charge a 30% restocking fee. Restocking fees are pretty standard but 30% on local deliveries is outrageous.
Sale is only for today... Buy now or you'll regret it later.... Lol
Aaron and Casey helped me when shopping for new furniture for my new house. They were very helpful, nice, not pushy at all, and very friendly! I will be a repeat customer!
like this store lots of stuff to choose from! Customer service was excellent ! Liz and Amanda were helpful and the manager as well gave us good deals! Thankyou
Brandon was very helpful. I appreaciate the back and forth negotiations. Very knowledgeable and informative about the products and furnishings. Above average professionalism and attitude. Amanda was a delight to work with and keeps us updated on our order and status l. We will definitely continue our future business with Ashley Furniture due to these employees.
Absolutely fantastic. From the time I walked into the store until the day I picked up my furniture, everyone has been wonderful and I love my firniture. Thanks so much
Great experience! Our sales associate, Brandon, was awesome! Extremely knowledgeable on his inventory, and took the time to figure out exactly what we needed. (I add that by no means were we easy customers.) However, Brandon was able to figure it out and make it happen. After that, Venessa couldn’t have made the paperwork any easier! I highly recommend them, and when you go, ask for Brandon. I couldn’t recommend him more!
I have never ever waited almost an entire month to receive furniture. I went in one day to look for furniture. I specifically was looking for an sectional. I decided not get a specific sectional because the employee, Tyler, informed me that the item would take a whole month to receive. I did not want to wait a whole month for furniture, so i asked the employee is there anything other sectional that I could receive earlier. I ended up purchasing several pieces of furniture that day. I have yet to receive my furniture. I called in several times to receive an update and I was told several times the furniture will not be here until the end of the month. The employee also lied to me about the monthly payments. On top of that, the receptionist has not called me to give me a weekly update of the estimated arrival. They are inconsistent with what they say. I would not waste my time ordering from here. This is my first and last experience. I would not recommend this company.
I purchased a storage trunk right off of the floor. Ashley was able to match the online price and was very personable and friendly. Amanda did a wonderful job checking me out and getting my purchase loaded in my vehicle.
Great store, awesome furniture and knowledgeable staff, Our salesman Tyler was very patient and work to get us the best price. The office manager Kayla was great with helping us with the delivery of our furniture. Great deals and beautiful furniture!
Kudos to Darnell! for your excellent customer service and making the process of our purchase very seamless and quick. And for Vanessa- awesome wrap up for communicating the process of delivery.
Walked in and everyone was very friendly anf helpful ...thanks to aaron the sales associate he showed us exactly what we were looking for and even took the time to measure the headboards for the size we needed it to be...the lady who checked us out she was so nice and funny overall good place!!😀😀
Brandon & Amanda are the best. Brandon is down to earth and genuine. Not pushy whatsoever. Amanda was very helpful. The store manager JD is super friendly too! Very helpful. Overall a wonderful experience. I will never go anywhere else for furniture. Four years interest free is amazing too!
When I first entered the Ashley HomeStore on Wesel Blvd in Hagerstown, MD, I was immediately greeted by Darnell, a very friendly, polite and respectful salesman. I told him the dimensions of the size dining table I needed and he showed me a few possible tables, but they were not suitable. I had noticed a high-top table near the front door when we entered, so before we left, I asked Darnell about that table. He gave me a great deal on the table with 5 padded chairs. Excellent! I had to get it! Casey was the Customer Service Rep who helped finalize my purchase. I was treated politely, and promptly. I would purchase from them again!
staff was very helpful. Darnell at sales and Amanda at checkout. Thanks! We will be back
Tyler and Vanessa provided excellent customer service, with attention to details and ensuring my needs were met. I would recommend Ashley to family and friends. Thank You!
We had a really good experience with the associates from this store. My family and I were looking for furniture to furnish my new apartment. Our intent was to just look. . . . . . however, Scott was very helpful and showed us some really good deals so we couldn't pass it up. I bought a bedroom set, living room set and and dining room set and got exactly what I wanted. Scott and Amanda both were very helpful and informative and worked with me during the entire process. They should be commended for their outstanding customer service skills and they definitely represent the store well.
Nice store..beautiful furniture..ok prices. But..the chair we wanted in the "sale" section they wouldn't sell us the floor model of because of its "popularity". We were told it could be nearly 2 weeks. Intended or not, we felt baited...So I took my pile of cash next door and bought two others.
I initially went to the Ashely furniture store in Winchester, VA and I found the sales service people very rude and unwilling to help. They said that I would not be able to pick up the furniture at their store and that I would have to pay an $150 delivery and assembly charge in order to obtain the online sale price for the furniture that I wanted. I didn't want to have to pay this fee because the items that I wanted to purchase were not that big/look difficult to assemble. In addition, I didn't want to have to take a day off of work or waste a weekend day waiting for them to deliver my furniture. Therefore; later that day I drove up to the Hagerstown, MD store in which I found their sales associate (Ashely) very friendly and helpful. She not only arranged for me to be able to pick my furniture in the store, but she also honored the online sale price without charging me the extra $150 assembly/delivery fee that the Winchester store said that they would have to charge me. Vanessa their customer service representative was very nice to work with as well. After about two weeks the store gave me a call to notify that my furniture was available to come pick up whenever I had the opportunity. Pleasant surprise upon arrival, they had already took the time to assemble my furniture for free and they allowed my inspect it before I took it home. I could not be happier by the customer service that I received from the Hagerstown, MD store.
Employees were great. Scott listened to what I was looking for and showed me exactly just that. Amanda was excellent when checking us out and explained everything.. I will definitely visit this store again.
Would Definitely buy furniture again Todd was awesome,
Aaron and Vanessa were very helpful and friendly. Felt no pressure for a sale and the check out process was seamless. Great experience!
Thank you Brandon and Casey!
The salespeople aren’t very knowledgeable about what they sell and not exactly helpful either. I had to keep chasing after my sales associate to ask her the price on a few items because the prices aren’t posted on the tags. It wasn’t because she was busy or with another customer either.. she kept standing up front talking to the other sales associate that was working. I regret buying furniture from here because their stuff is overpriced and the quality is cheap...my durablend leather couch tore already and the warranty that I paid for was a total rip off because they don’t cover much. Just another money making scam.
Thank you Brandon and Casey! Brandon was very nice and helpful and worked with me until I found the perfect fit for my new couch!
Great experience at Ashley HomeStore in Hagerstown MD. Brandon was a great salesman, informative, helpful, and most importantly, did not pressure our decision to buy. At the service counter, Casey answered all of our questions on financing & delivery and had us out of there as quickly and with as little stress as needed. Overall great location with a stellar staff.
Our sales rep Ricky was awesome and helped us get what we were looking for. Casey our customer service rep explained everything and got us a delivery fee quickly
Ashleys in Hagerstown is awesome! I went there just to price furniture for my family room, not to buy! Scott the salesman was very knowledgeable on my selection. He sold me hook line and sinker. He informed me of the sale that was going on at the moment. It was a deal that I couldn't refuse! I was in, I bought furniture that day. Scott handed me over to Vanessa to seal the deal. Vanessa handled the financial part of the sale, set up my delivery and I'm a happy customer. my new furniture comes in Tuesday yes sir!
I had Tyler and Vanessa help me today order my first sofa and recliner and they were amazing! Very helpful and extremely pleased with my visit at Ashley today.
I was assisted by sales associate Ricky and customer service representative Vanessa. Every question was answered. All merchandise was found quick. All staff was kind and made the purchasing quick and easy.
Darnell was a very nice salesperson, he did not follow around behind me in the store and after browsing and I was ready to purchase he was readily available. Amanda was very helpful at checkout as well and let us know that someone would call weekly to give status of my backordered item. I would recommend Ashley furniture, great deal on my purchase
First of all Black Friday in July is amazing !! Amazing prices your can’t beat. Darnell was my sales associate and he was so kind , was there when I needed him but gave me my space , which I appreciated. When checking out Casey was super sweet and very professional. I will definitely be back for all my furniture needs!
I recently purchased a living room set from Ashley's Furniture in Hagerstown, Maryland. Thank goodness for my sales associate Darnell and customer service representative Casey on their superb outstanding service!! Thanks everyone!!!
My boyfriend and I had an amazing experience at the Ashley Furniture store in Hagerstown, MD. As soon as we walked in, we were greeted by a store associate named Darnell. He was very nice and helpful. He did not pressure us into anything and did not judge us as other furniture stores have considering we are younger buyers. Cannot mention one negative thing about our experience with everyone who helped us buy our first sectional couch. Casey, one of the service representatives, was also very helpful and kind. Overall, great experience! Will be buying again soon from this store.
Great service
Brandon is the best sales associate hands down. He helped so much picking out stuff for the apartment. Vanessa helped so much with the finance and breaking everything down for us!
Brandon was extremely helpful with helping us pick out furniture for our first apartment! He even helped us pick out our colors! Vanessa was super helpful bringing everything together for us in the end! Best service we have ever received.
Brandon did a great job in helping us pick the perfect mattress. I have to say that he was quite knowledgeable and gave us tons of information to make our decision. The manager also came out and greeted us and helped make a deal to get the adjustable bed frame. Then to top it off, our cashier/contact at Ashley, Vanessa, was a joy to work with. Keep her around and give this lady a raise!! Thank you.
Just went in today to order a dresser for myself. Ashley was my sales associate, she was really helpful and a sweetheart! And she helped me get a great price so I was able to purchase today in full. Casey was my service representative and she was so quick to the point about what time frame it may be in the store for pick up. I wasn't in there long at al! Thank you everyone! 5 stars
The only place I will ever go for furniture purchases. Ashley is a true professional and always willing to go the extra mile for her customers. Vanessa was also extremely helpful. Thanks Ladies!
Love Ashley’s ! Our sales assistance Scott was extremely nice .No pressure and worked with us and our needs for a very small kitchen. Also want to shout out to Vanessa in customer service ,She made it a smooth checkout and explained everything to us. It’s nice to deal with nice people. I’ve checked the other furniture stores in the area and this is by far the best for our needs. We will definitely shop there again in the future.
Good service, we found what we were looking for. Ricky and Vanessa were a huge help.
I have bought furnishings from Ashley Furniture for several years and have always been very satisfied with the courtesy and attention the staff provides, and the furniture is very awesome too. Darnell along with Alexis Todd are great professionals and go above and beyond their normal duties to ensure the customer is satisfied. Thank you Ashley Furniture at the Hagerstown MD store.
Aaron & Ashley were our sales associates. Vanessa was our customer service representative. Aaron & Ashley were patient with us and showed us all the dinette sets and servers. While we could have ordered the set online, Aaron worked to get us the best deal. While they could not match the online price, we decided to place our order through the store. Vanessa kept us up to date on the delivery process. She called when she said she would and provided delivery status. The set was delivered ahead of schedule. The set was assembled and looks great in our breakfast nook. Well done!
Darnell and Canessa were great.
Worst customer service ever.
Tyler is always a pleasure to work with...4 months ago we purchased furnishings for our new home. He was patient, tentative as well as eager to assist in finding the right furnishings to compliment our style. He knows us so well, that just last week we were able to phone in our order!!! By the time we arrived in store, Tyler and Marina had our invoice completed, set up the shipping date and ready to go!!! Great group, awesome teamwork, relaxing (no pressure) atmosphere...we will be back again!!!
My first time shopping at Ashley Furniture Homestore was a good experience for me. Brandon, the salesperson, was very helpful both times I stopped in. . . and patient. He answered all my questions and I felt at ease with him. Amanda, at the checkout desk, was very efficient and pleasant. I ordered a recliner to surprise my husband for our anniversary and it was ready in just a few weeks. The two gentlemen that delivered the recliner worked quickly and efficiently to get the recliner set up. They cleaned up all the packing material and took it with them. Five minutes after they left, my husband pulled into the driveway. My plan came together perfectly and I couldn't have been more pleased with the service I received. My husband has been using the recliner and so far there have been no issues. I will follow-up with another review once the recliner has been properly "broken-in. " As far as price, I did spend more than I planned, but I got what I wanted. After shopping around at three other stores, I came back to Ashley Furniture because I liked the look and quality of their recliners. Also, Brandon had been so helpful the first time I stopped in that I was hoping he would be there when I went back. He was and I was happy to have someone help me that I had already connected with. :)
I hate shopping anywhere that there are salesmen. So I wasn't looking forward to furniture shopping. However to my surprise this was a pleasant expierence and I actually enjoyed it. Tyler was our sales associate and he was professional and helpful. He even got us a very good deal. Amanda was our customer service rep and she was polite and friendly and very efficient.
Darnell Charlton and Amanda did a good job helping us pick a good mattress. was quick, easy, and professional this is the second time we have used the Hagerstown Ashely store and will be back in the future.
We had a pleasant experience shopping at the Hagerstown Ashley Home Store. Our sales associate was Scott. He was very pleasant and easily answered our questions. He never pressured us and gave us time to look at sectional sofas, but was always nearby if we had questions. Amanda was our Customer Service Representative. She was very pleasant and knowledgeable also. She made the sales process informational and quick. We understand that we will be hearing from her on a weekly basis until our furniture is available and ready to ship.This will be a nice touch to be informed on the progress of our order. We will shop again at Ashley Home Store in the future.
Our Sale Associate Tyler was very nice and knowledgeable. Tyler worked with us on the pricing as we had been shopping around all day looking for the best deal on Ashley brand furniture. We decided to purchase through him as he gave us the best deal and service. Also our customer service representative Vanessa was very hopefully in getting our new account set up and explaining what are the next steps in receiving our new Ashley furniture. Great service from both people!
Ricky was fantastic!!! knew what he was talking about and helped my mother during a rough period in her life!!! go see ricky
I bought a sofa and recliner today at Ashleys Furniture. The price was reasonable. My salesman Ricky was easy to work with, friendly and professional. Marina made the purchasing process very easy. I was very satisfied with the entire process.
Our experience here was great thanks to our sales associate, Aaron and customer service representative, Marina. Aaron showed us around the store and help us find the perfect bed, dresser, and nightstand within a reasonable price range. Marina then helped us with getting our delivery date and information. I definitely recommend seeing them when you come to Ashley!
Great selection and Great prices. Scott and Vanessa were very friendly and helpful. Thank you for helping our home look and feel awsome!
Great experience today purchasing furniture at Ashley HomeStore in Hagerstown. Aaron allowed us to take our time while looking around and checked in periodically. He went to bat for us when it came to the final sale. Casey was helpful at the back desk with the transaction and details we needed for the order. Thanks everyone!
Great selection. Great deals. Nice quality pieces. Long delivery time. All in all better than spending way too much for stuff.
Got what I wanted, in the time frame I wanted it, at a great price thanks to Brandon and Vanessa. I will definitely be back.
Amanda and Ashley helped me and my husband pick out furniture for a guest room. They were very professional and knowledgeable and took their time with us. There was no high pressure sales. Will keep shopping at Ashley!
I visited this store recently for some ideas. Brandon was extremely helpful and I’ll definitely be back.
Worked with Ashley and she did a fantastic job! Highly recommend her and Amanda, can't go wrong! A++
Bought 3 complete rooms of furniture for less than I expected to pay for one room. Designer Ashley was great, helped me with selection of furniture especially a new mattress. Then she got me a fantastic deal. Would absolutely buy from Ashley Home Store again.
Our sales associate, Scott, made great suggestions, listened to our concerns and made us a great deal! Amanda, our customer service representative explained all the details and arranged for our delivery. Everything was seamless and perfect. Thank you both!
Excellent service by Brandon and Vanessa.
Our sales associate, Scott, gave us great recommendations and listened to our needs and concerns. He made us a great deal! Our customer service rep, Amanda, handled all the details and set up our delivery with no issues! Great job from Ashley and both of these individuals!
Brandon was my sales rep and I found him to be very knowledgeable and helpful. He went out of his way to find me what I was looking for and found additional discount (which I was unaware of) to help me get what I was looking for. I also dealt with Vanessa at the check out counter. She too was very helpful. Both of them made the transaction painless.
I looked really hard to find just the right furniture and fell in love at first sight . I tried to fight it but I was smitten with it. I fell for the Harleson wheat sofa. And Ashley and Amanda made it happen. They were so attentive and it worked out so smooth. One very happy lady here!
Ashley and Vanessa were amazing at helping me choose the best living room set for my house!
Good furniture store. Good customer service and good selection. The prices are a bit high but I&'m pleased overall with the quality of my couch
Brandon was so helpful! Helped us find the perfect couch and got a great price for us. Would highly recommend!
Thanks to Ashley and her wonderful service my husband and I were able to find the couch we wanted. Ashley gave us great service and the best deal. When she handed us over to the customer service rep. Amanda, we were given the exact same great service we been given already. Amanda set up our delivery date and went through our paperwork for us to make sure we understood everything. Overall both ladies gave us excellent service and we will be back in the future for any other furniture purchases.
Went to Ashley furniture with no intention to buy. Nice young lady approach us us and ask if she could help. We told her what we were looking for she took us to the area and help us with any questions we had. She then took my wife back to the counter and before I knew it we were owners of a new living room suit. So if you're looking for anything give Ashley Furniture a look and if you get as lucky as l did you might get Ashley & Amanda to serve you.
Aaron was so friendly as soon as we walked in and was so helpful when it came down to finding exactly what we came in for, he was very knowledgeable about the products They had and after just leaving value city which we did not get greeted once from any of the sales people it was very satisfying, on top o that Casey helped us in the end and we got exactly what we want very happy and will come back again once we get more of the house set up, so Thank you Aaron Baker and Casey!!
We recently shopped at Ashley in Hagerstown MD for several rooms of furniture. Scott and Vanessa were so helpful in assisting us with the whole process. Thank you! They made the process from start to finish not only easy but fun! Both of them were very knowledgable and Scott treated us GREAT with the pricing! Would highly recommend their services!
Darnell was our salesman and he was great. Super knowledgeable pertaining to the products and found us additional discounts that we were unaware of. They allowed us to put delivery off for 4 weeks while we have flooring put in our new home as well. Very accommodating. Would recommend Darnell to anyone going to this location.
Our Sales associate Ashley was extremely nice, very knowledgeable and didn't pressure us at all- which is something I think is wonderful in a Sales Associate. She made us feel very comfortable and worked with us regarding some time constraints we had. Customer Service Rep. Amanda was also very helpful, she explained everything about the transaction and Protection Plan. If you visit Ashley's Furniture HomeStore in Hagerstown, MD. - Ask for Ashley, she's the BEST!
We’ve gone to Ricky several times to purchase furniture. He’s down to earth and will always do what he can to save you money and make a deal. Joslyn also has been our customer service rep more than once and is awesome. Wouldn’t want to work with anyone else in but these two
We've gone to Ricky several times to purchase furniture. He's down to earth and will always do what he can to save you money and make a deal. Joslyn also has been our customer service rep more than once and is awesome. Wouldn't want to work with anyone else in but these two
I was at the Hagerstown store after shopping at 5 other stores for a mattress. Scott greeted me at the door and was very friendly and knowledgeable. At no time did he pressure me to buy and the service was exceptional. Scott also gave me plenty of time to explore and in the end I did decide to buy a mattress from them. I also had a pleasant experience with Amanda on the financing side. Amanda was very friendly and was able to answer any questions I forgot to ask Scott. The financing was a pleasant experience and very speedy. In the end I am very happy with the value, price and customer service and would recommend that you go and see Scott and Amanda. Thank you both.
sales associate Ricky was nothing but professional and did a awesome job very pleased and also very happy with customer service representative Casey.
Aaron was the best! He took his time to show us all of our bedroom set options and was patient with us until we made our decision. Vanessa was very nice and explained all of the details of financing our purchase and keeping us up to date with delivery. My wife and I had a great experience!
When i entered ashley furniture it was a very nice environment and was greeted by a very friendly and helpful sales associate named Jordan. Jordan showed me several bedroom groups that were with in my qualities i was looking for in a bedroom group. He explained the qualities and features of the group and narrowed down mine and my fiances minds to which we decided on a certain bedroom. Jordan helped me get everything set up for my purchase to which i was approved for. Jordan was very nice and helpful throughout my visit to ashley furniture to which my fiance and i are already planning our next purchase. Upon completion of our purchase we had to go over our purchase with a lady by the name of Amanda which just as Jordan was very pleasant and cheerful. Amanda explained the purchase and the delivery estimated time and went over what all was included in the bedroom purchased and the protection plan that i also got for my bedroom group. Jordan and Amanda have definitly made my mind up that i made the correct choice in choosing ashley furniture my store for and furnishings i may need in my home in the future. Thank u Jordan and Amanda and thank you Ashley Furniture.
The whole staff is great very nice and helpful we will buy form them again
Darnell and Vanessa were wonderful. Quick and painless, found exactly what I was looking for.
Darnell and Vanessa were wonderful. Quick and painless, found exactly what I was looking for.
I had a great experience at Ashley Furniture! The store is very clean and has a large variety to choose from. I worked with Aaron who helped me take advantage of every deal possible. When I went in to finalize everything and schedule delivery Joslyn answered every question I had and made sure everything was good to go with my purchase! I will definitely check them out in the future for more furniture!
Our Salesperson Aaron and cashier Vanessa were awesome. Great to deal with and answered all of our questions. We will definitely return to Hagerstown Ashley for our next furniture purchase!
The store is well laid out, and Tylor was very friendly, and personable. He left us to do our own thing, and checked on us from time to time. When we actually knew what we wanted, he was super helpful, without being pushy. It was a friendly, and inviting experience. When it came time to check out Joslyn, was helpful and efficient. She was able to answer all our last minute questions, and was just a joy to talk to. Would highly recommend, and will definitely be going back again in the future.
The store is well laid out, and Tylor was very friendly, and personable. He left us to do our own thing, and checked on us from time to time. When we actually knew what we wanted, he was super helpful, without being pushy. It was a friendly, and inviting experience. When it came time to check out Joslyn, was helpful and efficient. She was able to answer all our last minute questions, and was just a joy to talk to. Would highly recommend, and will definitely be going back again in the future
Excellent experience. Jordan and Amanda made the experience effortless I didn't have to spend my whole day furniture shopping. Beat other store I went to by a mile. Better quality furniture.
Great service. Manager was wonderful. Sales people were great, not pushy or disruptive. Jordan and Amanda really helped the process go smooth. I was in and out and didn't have to spend a whole day furniture shopping. Great experience.
We went to Ashley in Hagerstown, MD on Mother's Day looking for a double recliner. There was a nice variety to choose from and our sales associate Ricky was very patient and showed us all of them! He helped us while we tried several of them out multiple times and gave us lots of good info about the pros and cons of each. Then he helped us find a storage coffee table and took us to look at the big kiosk of all the choices to make sure it was the one we liked the best. He was very personable and we really enjoyed talking with him while he helped us. While we were making final decisions he got our info started in the computer so we could check out when we were ready. Once we got to the checkout process Joslyn our customer service associate was very nice and did a great job of explaining when the furniture would be ordered, shipped, the payments and the warranty options and gave us copies of everything we needed and let us know she would be following up with us when the furniture was available for shipment. Our experience that day was great. The next day I logged on to the Ashley site to do a review and noticed our furniture was on sale. In the store for example our table was marked $800, the discount price they charged for their sale was $379, on the internet the next day it was $252. My husband went in to the store the next day and I don;t know the name of who he worked with but they fixed it and we received a $600 refund, so again still really happy with the Hagerstown store employees and service and selection are great. If I was writing a review for corporate Ashley my review would be very different. The price gouging and 'sales' are obnoxious. I want to pay what everyone else pays, the price for a table that is not on clearance shouldn't fluctuate between $800 and $252 in less than 24 hours. Clearly the goal is to rip people off. So to reiterate Ashley Hagerstown is a great store with great employees. Ashley corporate is unscrupulous. Make sure to read your contract, special orders have special rules and check the prices for the 14 days that you can price match and be prepared to go back for the refund when they change the price.
Our sales associate Scott was very knowledgeable and was not pushy. He left Gary and I to just sit and talk it over which is what you need sometimes. Also Amanda in Customer Service was great she explained everything that we needed to know and very friendly actually everyone that we talked to was very friendly.
Jorden my sales associate was friendly and fun to talk too. We walked around the store he was more then willing to show me everything within the price range I showed him. Amanda the customer service woman called me every week making sure i was updated until the time they were able to deliver it to my door. Even the delivery guys were great. Still friendly even after carrying a love seat and a full sofa up 3 flights of stairs. When I get a my new bed I'm going back to this store.
Tyler was amazing with matching prices and didn't push a sale! Amanda was quick with checkout!
Excellent service especially from the sales associate Ricky. He was very patient with us and has a very nice personality. Would totally recommend anyone who goes there to pick your furniture out with him. Customer service representative, Vanessa was also very nice and reasonable when it came to helping us out with our payments and other furniture recommendations. Kudos to them. 🤗
We bought $2200 worth of furniture from this store back in late March. Part of that order was a dining room set that was $900. The chairs delivered with that set seemed a little too low; thought at first maybe it was just us, but two weeks later we had guests and they agreed. Called the store today to get the chairs switched, the woman on the phone said it's over 30 days, sorry can't help you. When I asked to speak with the store manager, she said he wasn't in. She said she couldn't help me. Really? Just because it's a week or 2 over 30 days? When I told her I'd be happy to come to the store and discuss this in front of other customers, she said she'd call the police. I called back and asked for the store manager; it sounded like the same woman who answered, and she said he'd be in tomorrow. Lousy service given to people who spent over 2k in their store in Hagerstown, MD. There's doesn't seem to be anyone you can contact above or outside of the local store. Bad customer service.
We bought $2200 worth of furniture from this store back in late March. Part of that order was a dining room set that was $900. The chairs delivered with that set seemed a little too low; thought at first maybe it was just us, but two weeks later we had guests and they agreed. Called the store today to get the chairs switched, the woman on the phone said it&'s over 30 days, sorry can&'t help you. When I asked to speak with the store manager, she said he wasn&'t in. She said she couldn&'t help me. Really? Just because it&'s a week or 2 over 30 days? When I told her I&'d be happy to come to the store and discuss this in front of other customers, she said she&'d call the police. I called back and asked for the store manager; it sounded like the same woman who answered, and she said he&'d be in tomorrow. Lousy service given to people who spent over 2k in their store in Hagerstown, MD. There&'s doesn&'t seem to be anyone you can contact above or outside of the local store. Bad customer service.
The salesman Aaron did a wonderful job helping me and my girlfriend find the best sectional for our new house. Would highly recommend service from him.
All of the staff were very helpful in finding the perfect fit for our new home. Scott was kind enough to even gave us measurements on the furniture when I called him. Amanda walked us step by step when checking the furniture out. Would recommend this place to everyone who is in the area!
Very neat and the staff welcoming and helpful. Especially impressed with salesperson Aaron.
Everything is for sale. Even the pictures hanging in the bathrooms. If it's in the store it's for sale.
I have no clue how this store stays in business. When I walked in about a month ago, I was only customer in the store on a Friday afternoon, not to to mention several sales representatives were standing around trying hard to make a sale. Unfortunately my husband and I bought a mattress at this store, from Scott, and we were told we would have a mattress by Easter. Well we were told wrong, because it took 23 days to deliver the mattress, and we were without a mattress for our guests!! When we called their customer service several times weekly we were rudely told to wait, and if we chose to cancel our order it would be a 10% cancellation fee! Read the contract before you sign!! Lastly, we had issues with representatives telling us the mattress had been delivered when it was the box springs, not the mattress! So for me, I will never again shop at Ashley's
We went in thinking we were going to just look and see what they had. We were treated but not pestered by Jordan. He was very helpful with information about all the different styles of living room furniture. He also told us that the store manager just added an additional 10% off which made the total off 60%. We ended up buying a whole living room set even though we only went in just to look. Best part was the whole set cost about the same price as the original price of the sofa. All the employees were very helpful and friendly. That was my first time in Ashley furniture but it won't be my last. Beyond satisfied with my overall experience at Ashley Furniture.
They will lie to your face and not honor their contracts. I will never do business with this store again. I will strongly advise you to take your business elsewhere. The salesman took our contract for the warranty we had purchased and stated that we would not get the 140$ credit we were owned. He furthermore stated they would "hide it" but only if we made a "substantial" purchase, rather than just the recliner we were planning on purchasing. He gave our paperwork back that he took to "check in to it" and we found that the contract paperwork was no longer in there.
They will lie to your face and not honor their contracts. I will never do business with this store again. I will strongly advise you to take your business elsewhere. The salesman took our contract for the warranty we had purchased and stated that we would not get the 140$ credit we were owned. He furthermore stated they would "hide it" but only if we made a "substantial" purchase, rather than just the recliner we were planning on purchasing. He gave our paperwork back that he took to "check in to it" and we found that the contract paperwork was no longer in there.
We purchased a new 75" TV and quickly realized our need for a larger console. We shopped around at a number of stores, but were not satisfied with the quality and limited options at each store. When we entered Ashley Homestore, Aaron Baker greeted us warmly and without pressure. He provided us with numerous options and we quickly decided on a beautiful console. Joslyn was wonderful when she assisted us with the payment and delivery process, keeping us updated on the status throughout the delivery process. I highly recommend the Hagerstown location of Ashley Homestore. Ask for Aaron Baker!!
We purchased a new 75" TV and quickly realized our need for a larger console. We shopped around at a number of stores, but were not satisfied with the quality and limited options at each store. When we entered Ashley Homestore, Aaron Baker greeted us warmly and without pressure. He provided us with numerous options and we quickly decided on a beautiful console. Joslyn was wonderful when she assisted us with the payment and delivery process, keeping us updated on the status throughout the delivery process. I highly recommend the Hagerstown location of Ashley Homestore. Ask for Aaron Baker!!
Aaron and Amanda did a great job. My kids first time in a furniture store and Aaron was very patient with their excitement and answered my questions. Purchased a chair and half. My experience in store went well. I feel as if the price was higher than I wanted and I did my research for what I was looking for at other stores in the area. Turns out, Ashley had the best deal. They worked with me to get the delivery before we moved. . overall good experience. I have not had my purchase delivered yet. Will update if my overall view changes.
Great service from Brandon and Amanda ! Thanks for all your help on finding us the dining table we wanted and working with us on price !
Sales Associate Aaron greeted my fiance and I when we arrived at the store. He welcomed us and asked us what he could help us with. We had several items in our minds that we were looking for. We spent about 3.5 hours in the store with Aaron and he was very patient with us and answered all of our questions without hesitation. We purchased a sectional sofa as well as a mattress and box springs. We highly recommend anyone going to the Ashley store of Hagerstown to ask for Aaron. You won't be disappointed! When it came time for our order paperwork, CSR Amanda processed all of our info quickly and got us on our way. The staff at this store are friendly and knowledgeable.
Brandon and Amanda were amazing! Helped us out finding the new dining table we wanted and a very affordable price. Thank you very much !
I absolutely love the service that Ashley provided for us. She listened to what we was looking for and didnt try to push something on us that we didn't need. She even carried a couch cushion through the store to make sure we was happy with the color pattern we choose.
Our salesman Rick was awesome, very informative and answered all of my many questions. We will be returning to Ashley when we need a mattress. Amanda the customer service rep was great!
Our salesman Rick was fantastic, he answered all of my questions in the process of picking out our furniture. Amanda the customer service rep was wonderful to finish our experience.
Great service from Scott and Vanessa very helpful and easy to work with very pleasant people. Love my new sectional. Thanks Ashley Furniture!!!
Brandon was excellent! Greeted my husband and myself enthusiastically and was very helpful in helping us find something that we were both happy with for our first apartment. Miss Vanessa was very pleasant and gave us an excellent experience with assisting in our financing options. Overall it was a very pleasant experience and I would definitely recommend others to visit.
We went to Ashley Furniture today to browse for all kinds of furniture for a new home. Brandon was beyond helpful! He went above and beyond to show us all over the store to accommodate my taste and wants. He was very knowledgeable, friendly, and down to earth. I would recommend him to anyone! Vanessa helped to check everything out and explained the delivery orocsss, etc. she was very friendly and down to earth as well.
Ashley and Joslyn were very helpful and had great customer service, making the experience easy and enjoyable. We also returned the next day to add to our order and ask for price matching, with which they were very helpful. I will definitely return to this store for future purchases!
We went to Ashley Furniture today to browse for all kinds of furniture for a new home. Brandon was beyond helpful! He went above and beyond to show us all over the store to accommodate my taste and wants. He was very knowledgeable, friendly, and down to earth. I would recommend him to anyone! Vanessa helped to check everything out and explained the delivery orocsss, etc. she was very friendly and down to earth as well.
Ricki and Joslyn were outstanding!
I purchased the perfect furniture for my new home last week. I had an idea of what I wanted but was very indecisive when it came to pulling the trigger. Tyler was the best. He was patient, knowledgeable and made me feel secure in making my decision. Joslyn explained everything about delivery and made check out smooth and painless. I will be a return customer!
We just purchased our first bedroom set and were very pleased with the service we received at Ashley Homestore. Brandon was very patient with us to make sure we were getting the set we absolutely wanted and he even gave our 1 year old a balloon to keep him happy while we looked around. Vanessa helped us at checkout and took the time to answer all our questions regarding delivery. It will be a few weeks until our new set is delivered but overall we are feeling very satisfied in our experience so far!
Darnell was wonderful! Worked with our budget and got us a hell of deal! Amanda was so sweet! We will definitely be back!
Sales Associate Darnell was great..
Darnell was wonderful! Worked with my budget and got us a hell of a deal! Amanda was so sweet! We will definitely be back!
Ashley was a wonderful sales rep to work with. She accommodated our multiple questions as we went back and forth measuring and making sure it would fit in our space! We appreciated the weekly calls from Amanda letting us know the status of our order. We’re very happy with our purchase and our experience at Ashley HomeStore
Ashley was a wonderful sales rep to work with. She accommodated our multiple questions as we went back and forth measuring and making sure it would fit in our space! We appreciated the weekly calls from Amanda letting us know the status of our order. We're very happy with our purchase and our experience at Ashley HomeStore
Sales associate, Scott, was great to work with. Very professional and attentive while not being pushy and obnoxious. Actually all of the store personnel were friendly and the showroom displays are beneficial in making decisions and seeing "the look" for your own home placement. Also a shout out to Customer Service Representative, Vanessa. She knows her job and does it well with a smile. I visited 3 local furniture stores and found Ashley Furniture to have the best selections and the more professional sales team. I bought living room and dinette furniture and expect to purchase more in the near future.
Tyler was wonderful as our salesperson and Vanessa was equally as wonderful as our customer service representative! We actually had Tyler as ours salesperson in July 2018, and we sought him out today because of his great service. They both made the process quick and simple! Thank you!
Perfection! Honestly I'm typically quick to point out the negatives in most places I visit or businesses I interact with b/c lets face it its so common to get a typical I hate my life salesman trying to act like he can sell fire to Lucifer. But not Ricky this dude was extremely knowledgeable, incredibly patient, and regardless of all the questions we asked it was easy to tell he enjoyed knowing the answer. I can honestly say buying our new king size Canopy bedroom set/mattress/ and new sectional sofa was a breeze and instead of being what wouldve been an otherwise painfull experience was an enjoyable one! I could tell whether we were there to spend 18,000 on that or just there for a coffee table we would have been treated the same by Ricky. Good man. You really got a top shelf employee Hagerstown I hope you take good care of him. Amanda explained everything clearly for us and management had no issues knocking the price down to work with us. I can say with no hesitation we will most definitely return in the future and instead of being our last stop it will be our 1st. Go ahead and shop around but DON'T BUY UNTIL YOU COME SEE THE BEST!
I cannot say enough about Aaron and Vanessa! Super patient and helpful every step of the way. Thank you for everything!
Don't buy anything from this store. Even if you have a warranty they will still screw you over. I have contacted them multiple times about my furniture issue do you think someone would call. NOOOOOO they just want your money and don't care if your happy or not. They lie to you and scam you as well.
I cannot say enough about Aaron and Vanessa! Super patient and helpful every step of the way. Aaron was very knowledgeable and worked hard to get us a great deal. Vanessa bent over backwards to make everything work perfectly. Thank you for everything!
We had Ron Stevens as our salesman when shopping for our living room furniture. He was amazing, and made it a pleasure shopping at Ashley. Ron was very knowledgeable, and patient with us.
Bought a half chair and ottoman from Ashley Furniture and had it less than a year and its falling apart. I have been to the store 3 times already called the service and have heard nothing. Bought a extended warranty and still they haven't done nothing. All they want to do is keep getting paid and take more money. On top of that they want to charge me $150 dollars for someone to come to look at the issue. They said that cause I picked up my furniture. But I was never told by anyone about this. THERE THEIVES THAT DON'T CARE ABOUT WHO KEEPS THEM IN BUSINESS!!!!!WE DO. And I bought more furniture on top of this issue and have to wait and wait but I have to pay while I wait. This place is joke. I will be cancelling my order since I haven't heard NOTHING FROM NO ONE. WORST PLACE TO BUY ANYTHING FROM.
Great experience. Never felt rushed or pressured. Our salesperson, Jordan, was comfortable to work with and took extra time exploring different options to help suit our needs. Vanessa (our CSR), was fun and friendly and got us out the door quick and easy once we made our selection. We enjoyed using this store and would definitely shop here again!
Brandon helped us find the sleeper sofa we needed and ordered it to be delivered to the store so we could pick it up on the way to our cabin in another state. He was very thorough and thoughtful and got us a great price. The customer service rep, Amanda, couldn't have been more helpful and clearer about the details of our order and delivery. This was an excellent furniture buying experience.
Ashley and Vanessa were super helpful today as we bought our first couch! Ashley answered all of my questions and Vanessa was super quick to help us check out. Thank you ladies!! 😃
I’m moving into my first apartment and needed a good couch set for my living room. Darnell helped us and was great! He made the experience so easy and matched the cheaper price we found online which was a huge bonus. Amanda finalized the sale with us and was very professional. Couldn’t have asked for a better experience my first time buying furniture!
Superior customer service . . Darnell greated us as we began to browse in a non pushy way which is the way to do it. He was waiting on multiple customers at the same time yet still catching up to us at the exact time we needed him. . He helped us through the entire process as we took advantage of your one day Saturday sale. $2,600. 00 after our huge discount. A very personable associate. . Amanda at Customer Service Checkout was equally impressive. Great Job Ashley Furniture. . We'll definitely be back and tell our friends. Jim & Christie Pleasant Hagerstown Maryland
Aaron was great! Got us an awesome deal on a dining table. The checkout process was nice and easy. Joslyn was very nice and kind. Thank you
Ricky and Vanessa took really good care of me and my mom when buying furniture. Very helpful. Quick and easy and got the price we wanted. Thank you all very much
I visited Ashley’s Furniture Homestore last weekend and was absolutely delighted with the experience I had. A young lady named Ashley was eager to help us find the perfect master bedroom furniture we had envisioned. She was attentive, charming, knowledgeable, and every bit of a pleasure to have worked with during this process. Both my husband and I would absolutely recommend this particular employee and this very location. We could not have asked for a better experience!
Ashley the sales representative went above and beyond and gave exceptional service as well as CSR Amanda! Both girls were very helpful!
We recently purchased a sofa from Scott, which was delivered today. Scott was very helpful, but not in an overbearing way. I would recommend him as a salesperson as well as the store in general. Amanda helped us schedule the delivery, and we were happy that it was in stock nearby so we wouldn't have to wait long. Thank you, Hagerstown Ashley! - John and Chelsea
I had Ashley as my sales person, she was great, we love how cozy our home is now 10/10 recommend. Ashley was able to bring my vision to life and she was so knowledgeable.
Had a good experience while I was looking for a new piece of furniture. The sales associate Ashley was very helpful in helping me find what I was looking for. She was very polite.
Loved it.
Brandon was my Sales Associate. He was very friendly and helpful to me while selecting my sectional for my living room. He even made sure the size would fit my space by measuring the set. I'd recommend Brandon to anyone looking to buy furniture.
was calling around for prices on mattress called and talked to Brandon got to the store 15 minutes prior to them closing Brandon took his time to help us 30 minutes after the store was closed he was still showing us different mattress told us not to worry about the time almost 1 hour after the store was closed we finally made our decision the customer service lady Joslyn store manger JD all took there time after store hours to help us make the right decision no pressure just GREAT service also the prices was great ***** 5 stars *****
My wife and I bought a sofa and love seat set from Ashley in Hagerstown Maryland. 5 star service all the way. We had Darnell as our salesman he was very helpful in getting us just what we wanted for the price we wanted. When it came time to pay we were pleasantly greeted by Casey who not only took care of us there but also got our furniture too us faster then we were told. She went the extra mile to get our furniture to us much faster as we didn't have any at all to use. We will definitely shop again from Ashley as it was a very pleasant experience from start to finish. I want to thank Casey and Darnell for helping us with our furniture and a job well done. Kai and Cortney Keckley Cumberland Md.
We went to Ashley Furniture in Hagerstown for a second visit. Fortunately for us, Aaron was working. He greeted us, but then let us wander freely. Every 10 minutes he checked with us and answered the questions that we had. When we finally made our selection, he reviewed everything with us and managed to find us additional (unadvertised) discounts and directed us to checkout with Amanda. The process was quick and easy! We are so pleased that we went back to Ashley. Can't wait for out furniture to be delivered!
Ricky Dixon was wonderful! We got a super deal! Thank you Ricky and Casey!
Thank you Ricky for Your help! Ricky helped us with finding everything that we wanted!He was very nice and helpful,he has an amazing personality!
Sales associate Jordan was amazing he helped me figure out what I need it to make the couch look good in my home. Amanda was very nice too and helped me finish my sale.
We experience great service from Brandon and Joslyn. Brandon was very friendly and not aggressive sales. He greeted us like he was a friend and allowed us to walk around the store to view what was available. He informed us of all the daily specials. When we had a questions he was in eye view to assist and answer. We look forward to working with him again as we will need to completely furnish our new home. Joslyn was very friendly as well and work with us on the closing process. She answered our questions and informed us that she would reach out the next day to let us know about our furniture and when it should arrive. We are excited to have a great experience because on this day we visited 4 location furniture places and this was our last and best visit. Normally I thought Ashley Furniture was out of my price range but, I am blessed to say they made us happy with our new addition to our home. We purchased a Love-seat, sofa, and accent cabinet. We look forward to many more and will look for Brandon and Joslyn. :)
thanks to Brandon the sales associate and Amanda the customer service representative, for assisting us and helping to find what we looking item we want. we very appreciated. god bless you all.
We have just purchased a bed from the Ashley store in Hagerstown, Maryland. Our sales associates, Jordan, was exceptionally helpful, polite and professional. We plan to purchase a table in the near future and will definitely ask for his assistance. Amanda, the customer service representative, was also polite, friendly, efficient and knowledgeable. Thank you!
I visited this store on 2/28/2019 to purchase a recliner I was looking for one I had seen in the store on a previous visit, Jordan stepped forward to help me. They no longer had it on display & I really didn't remember what it looked like he went out of his way to try & find the one I wanted on their in store screen of products until we found it. Then when I went to purchase it Casey was the customer service rep who I wish every store had. I can't say enough about her. She was very pleasant answered all my question about the delivery & my acceptance of the product. I know about good customer service because I'm a retired sales rep. & you can't keep customers without them. In my opinion Casey is the best! I'm looking forward to my delivery which she helped me schedule! I'll be returning in the future because of my experience from the start to my purchase & I'll eagerly await my delivery!
Very nice sales staff. Customer service is outstanding!
Darnell was our salesperson and was very helpful, friendly and not pushy. We had purchased two recliners several years ago, and so liked them, so we decided to get a matching couch. We ended up choosing a sofa in a micro-suede that matched our recliners. We found the couch we wanted on line and the original pricing in the store was high. Darnell worked with us and gave a very good deal. I really didn't think they would have come down on the price as much as they did. We were very satisfied with our shopping experience.
When my wife and I went to the Hagerstown store, Brandon met us and answered our (many) questions and walked us through the areas we were interested in. He was extremely knowledgeable and helpful in directing us to an item (sofa bed) that totally met our requirements. Casey, our customer service rep, was equally as good. She verified that the item we purchased was indeed the correct on before being finalized by pulling up the picture and letting me see it first. Unlike a furniture store in Frederick that has since gone out of business, she calls me weekly to give me the status of my order and eased my concerns about a delivery date! Just a note: If you truly care about customer's comments, keep these two for a long time!
Our family walked into the Ashley HomeStore to shopping around for some furniture. As we walked in the doors, Mr. Tyler greet us and told us about amazing deals they had. After looking around the store, we found some furniture we were interesting in. My husband then looked for Mr. Tyler and he helped us with the color and style of furniture we wanted. Then he told us the deal and it was a great deal. Once we agreed on the deal, he introduced us to the lovely Joslyn. Whom reassure we the deal and processed it all. The only thing that stop my great experience was the water falling from the ceiling in the middle of the store. Did not see it until we were walking out of the store.
I will tell my friends and family to go to ashley furniture. . Tyler and amanda was very great.
Tyler was our sales associate. He was amazing. Very patient with us. We hadn't purchased a "good" sofa . Always had settled on whatever we could find at the time. This time we wanted something better. We went to a competitor's store and wasn't satisfied with the selection or quality. So we came to Ashley We weren't hounded like in other stores Tyler introduced himself to us and checked on us and when we found what we wanted he went over all the features and even sat down with us and talked to us instead of being just a salesman I have been going through cancer treatments for over 2 years and I wanted something nice for a change but had a budget in mind. He worked with us on that. And Joslyn the customer service rep was great in finalizing the details for us. She said she would call us along the way since our furniture has to be ordered. So I can't rate on the actual experience with that yet or the quality in home usage. But so far very pleased
We went looking for a sofa because we hadn't had a "good" sofa before. Always had settled for something. I've been going through cancer treatments for over 2 years and wanted something nice. So we were shopping around and came into Ashley. Tyler introduced himself to us but didn't hound us. Asked us later if we needed help. We had found one we liked. He told us about it and showed us how it all functioned. Even sat down with us and talked to me about my cancer. He was so patient with us as we decided and also understood we had a budget. He was amazing. Joslyn in customer service was great too as she did our checkout process. She said she would be calling us as the furniture gets ordered letting us know when it will be in and setting up the delivery. So I can't yet rate that situation fully yet. Or the actual quality of the sofa and TV stand since we haven't gotten it yet. But so far we're very pleased. And excited to get a beautiful sofa with all the bells and whistles for the first time ever in the 21 yrs we've been together!
I couldn't have been more pleased with the sales attention and customer service provided by Jordan and Amanda with my adjustable bed frame and mattress purchase at the Hagerstown location.
Sales associate Aaron was professional and provided impeccable customer service. CSR Amanda was awesome and called regularly to keep me updated on the delivery status. Very impressed with this location. T. Brewer
Our salesman Brandon was great. He worked very hard to find us just what we wanted and at a great price. Joslyn finished up our transaction by ringing us up and scheduling our delivery and she was extremely pleasant as well. Thanks!
Just purchased a new sofa from Ashley Furniture. Darnell and Joslyn did an amazing job at making sure all my needs were met and my couch is arriving in just a couple days! Very Happy Customer!
Scott and the lady at desk were absolutely great. Not pushy like most sales people and they were very helpful
Brandon and Amanda were very knowlegeable, courteous and helpful.
During my initial purchase, Darnell and Amanda did a nice job helping with my purchase of a new living room set. After explaining to Darnell that the internet price was less, he worked it out so I could save more over the posted store price. I thought that said a lot for the store, but I soon found out just how nice these folks are to work with! As it turns out, the sofa and love seat just wouldn't fit thru my doors at home due to their hardback construction! I had to send everything back with the delivery people and was dreading a possible 30% restock fee since I never gave this a thought when I bought it! As it turns out, everyone at the store were great about the whole thing! Once again Darnell worked with me and introduced me to Ron, one of the store managers, who went way above my expectations in helping me out with this unforeseen dilemma! Ron worked very closely with me while deciding my options and helping chose new furniture that we knew would fit thru my narrower doors at home. I also want to mention that Casey at the sales desk did a nice job as well with having to juggle things from one ticket to the next and help work out the details of a new purchase from the old. I am now deeply impressed with the Hagerstown Ashley store and certainly would recommend them to anyone. (Tim S. Feb. 2019)
Everything was simple and easy. Aaron helped me find the perfect deal and exceeded my expectations! Amanda was great and got me out the door with little to no hassle or excessive time. Highly recommend them for when you’re furniture shopping
TJ and Amanda were excellent in helping us with the purchase of two end tables. They answered all questions, were very knowledgeable, and really made us feel at ease. I will definitely ask for their assistance when we make our next purchase at Ashley Furniture.
I needed a recliner immediately due to a family member recovering from surgery and Aaron quickly helped me find the right chair within my price range. Unfortunately, the chair wasn't going to be available for a few days. When I told him how urgent my need was to help my family member, he sold me the chair right off the floor at an excellent price, even though it meant that the store would need to be without that model of chair for awhile until they could replace it. I'm very grateful to him for his concern. My transaction was processed quickly and professionally by Amanda, as well, and I was able to take my chair and go within minutes.
Scott was a great salesperson. Very helpful, friendly and not pushy But three people failed to tell me about delivery day restrictions. After the third phone call and finally having the schedule open, I'm informed the furniture cannot be delivered on the day I requested when I purchased furniture JD, the store manager, was rude and only wanted to provide me with excuses. He was "dumbfounded" by the miscommunication because he KNEW they would have told me up front. Sure, he could give me $30 credit off shipping but he couldn't credit full shipping because my order wasn't expensive enough. Finally, I am supposed to get $50 credit off shipping but I still have to take another day off work because of their failure to tell me up front that the day I needed was never an option. This is my second bad experience, I thought with so many years between the first bad one and now, things would have improved.
Scott is an amazing sales associate! His care for his customers and their needs is above a 5 star rating. Customer service reps Amanda and Casey were also wonderful to work with. The 3 of them work awesome together. All were so kind and beyond helpful. Bought a bed, mattress and nightstand without hassle or hidden fees.
Darnell was great to work with. Very personable. He made sure I recieved all of the promos and discounts the store was running to ensure I got the best price possible. Amanda at the front desk did a great job making sure I understood my purchase and the warranty I bought. She also had me verify all my items showed correct in the system. Only thing I was disappointed in was how long the delivery would take. I was told it could take up to 8 weeks.
Darnell Charlton was very helpful without being pushy and the ladies at the checkout desk were very through with explaining the paperwork and all were super friendly!! A great buying experience and a great manager didn't get his name but was great to work with.
Nice place. Roy store manager was extremely accomadating and helpful in giving a very good deal on a new sofa set and new coffe table set. Was happy after my purchase.
This is a REVIEW FOR THE SERVICE. My husband went looking the other day and Aaron gave him great service. Was honest about the pieces he was looking at, not pushy at all. Went back today and Aaron was with another customer so we had Jordan help us. He worked with us getting us the best deal possible. Turned us over to Joslyn who waited on us quickly and effiently. We have bought Ashley furniture before and were not disappointed. It has lasted us many, many years. We were in and out in 30 minutes or so. We ordered our pieces so will let our now how the rest of the story goes.
I had the pleasure of working with Scott and Amanda on a furniture purchase and they were both very knowledgeable and helpful! Will definitely use their services again in the future.
Sales associate Ashley was tremendous in delivering a stress-free purchasing experience. My family was in and out in minimal time without hassle. We actually came back the next day and bought another set of furniture from Ashley, as she was so easy going. Casey and Amanda were our customer service representatives. Both were wonderful to deal with when setting up delivery.
We bought a new mattress and adjustable base. Scott helped us sort out all of the options without being pushy and was able to give us a great price. Amanda finished up the sale and followed up a few days later by phone to make sure we were happy and to let us know our order was placed and would be in by the end of the week. Overall a great shopping experience.
Sales associate Ashley was tremendous in delivering a stress-free purchasing experience. My family was in and out in minimal time without hassle. We actually came back the next day and bought another set of furniture from Ashley, as she was so easy going. Casey and Amanda were our customer service representatives. Both were wonderful to deal with when setting up delivery.
My husband and I went to Ashley furniture on Friday night at 8. We didn’t leave until 9:45 (45 mins after they closed, due to filling out final paper work), and the employees were still just as pleasant as they were when we first arrived! Ashley, our sales associate, went above and beyond to help us find the perfect living and dining room set! She was well knowledged, down to earth, non-pressuring, fun, and an all around great person to deal with. Joslyn also was extremely pleasant and informative as she helped us with the financial part of the process! Please check them out and let them show you their superb customer service and excellent furniture that they 100% stand behind! We are tickled with our purchases and cannot wait to utilize them in our new home!
Sales Associate: Ashley and Customer Service Rep. Vanessa were great to work with.
Great help from Brandon and Amanda-
Brandon our sales associate went above and beyond to get us the price and deal we wanted. He was also the only one that greeted us upon arrival. Highly recommend him to anyone that goes to ashley
Our Sales Associate, Brandon, was very helpful in helping us purchase a new bedroom set! Amanda, the Customer Service Representative, was really thorough when checking us out and setting up our delivery. Awesome service!
Darnell and Amanda did a great job. There was a minor issue with the delivery but Amanda made sure to stay in contact with me and it all worked out. I have my furniture and I am happy. Thanks
My husband and I received excellent service from Darnell and Casey when we came in for our furniture. We wasn't sure on which set to purchase. We described our wants and Darnell took us straight to a set that we fell in love with! Definitely will be shopping there in the future for our furniture.
Purchased furniture in August 2018 and it was delivered late September 2018. The fabric looks totally worn out and falling off of the center console already. I have contacted the store and keep getting the run around. Today the service rep told me they do not come to my area. The store will not refund my money or even try to fix the issue. I am tired of the run around with this store. Every time I call there is never a manager to speak to. Update I emailed the email they replied to my post about. Now it’s a waiting game to see if and when they answer. Update emailed the email listed above two weeks ago still no response so I filed with the Better Business Bearu Update still no resolution. They were to come service the furniture on 2/13 and on 2/12 I was informed they do not service the area in which I live. Now playing phone tag with people who won’t help
Wonderful experience. I walked in the door & told Brandon what I was looking for & he took me straight to the sofa I purchased. Then Vanessa made taking care of the paperwork easy & called to follow up as promised. Thanks
We love our new storage bed from Ashley. The staff at the Hagerstown, Md store were very helpful.
Darnell and Ashley were an amazing team! I would recommend both of them anytime you need the tiniest thing for your home!! Love you guys! Thank you guys for all your help!!! I will definitely be back soon!
I was so pleased with my past purchase at Ashley I returned and bought an entire King size bedroom set. I specifically asked for Brandon due to the excellent service he provided during my last purchase. He helped my through the entire purchase and got me the best price on the set. Amanda was my Customer Service Representative and again she was very professional, polite and courteous. She completed the paperwork timely and gave me my delivery date. The delivery people were very professional and set the furniture up in the bedroom. I am so please with the appearance and quality of my bedroom furniture. I will definitely make all my furniture purchase from Ashley Furniture.
We were looking for dining room furniture and the service from Darnell sales associate and Casey Customer service representative was EXCELLENT. The went out of their way to help us and even helped us to find products on line. Will recommend them to all my friends.
Very good experience with sales and delivery; however, one nightstand was defective and not on truck. Now can't get store to call with info on nightstand. Person who answers phone basically called us liars that all pieces were delivered even though husband wrote on paperwork that we were owed 1 nightstand. ***UPDATE: DARNELL CHARLTON, SALES PERSON, GOT EVERYTHING STRAIGHTENED OUT WITH THE NIGHT STAND. VERY GOOD CUSTOMER SERVICE ON HIS PART. VERY PLEASED WITH FURNITURE SALES AND DELIVERY. OVERALL GOOD EXPERIENCE.
I purchased a recliner/rocker to match the sofa and loveseat that I already have. Both the Sales Associate Jordan and Customer Service Rep Amanda were both courteous and abundantly helpful.
I purchased a recliner/rocker to match the sofa and loveseat that I already have. Both the Sales Associate Jordan and Customer Service Rep Amanda were both courteous and abundantly helpful.
I had a great experience today Scott and Kayla were fantastic great customer service!!! Will definitely recommend this store and will be back in the future.
My husband and I went shopping the other day to purchase two new recliners! We went to five major named furniture stores. Thank Goodness for the fifth one! I was about ready to give up, and we walked into Ashley’s. A gentleman named Brandon came right up to us. He was so pleasant and knowledgeable about the products. I had a pillow with me, trying to match fabrics, right away he said Mam there is a chair over here that might match! Was a perfect match! SOLD! Bought two of them. Then we went to Customer Service to pay and schedule for delivery, we’ll a Lady by the name of Casey took care of us. She was so pleasant, and helpful on explaining our options to us! Truly turned out to be a nice day and a pleasant experience dealing with people who cared and knew their jobs! Will recommend and go back to Ashley Furniture in Hagerstown Maryland anytime! Thanks again Brandon and Casey! The Markley’s.....
great experience dealing with Aaron and Amanda is amazing
great experience with aaron. . and amanda is amazing
Great assistance from Ashley in sales and Joselyn in customer service.
Amanda and Jordan were amazing. They were very helpful and stayed late. JD is phenomenal at helping his employees.
TJ was an excellent salesman. He helped us find the perfect couch. We enjoyed talking with him. He is friendly and not pushy like some sales people. He will find a great price for whatever you want. Just ask for him. You won't be disappointed. Our customer service representative Joslyn was friendly as well. She had our paperwork all in order for us quickly. We enjoyed our visit and will be a returning customer. Steve and Sara
Our experience was simply wonderful in that the sales associate, T.J. and our customer service rep, Kayla, were everything you'd want when taking on a large purchase from start to finish. It's not everyday that you encounter QUALITY over quantity. But, we got BOTH! Walking in the door, we were warmly welcomed, but not pressed or pushed. We were given a brief tour of the store layout. Inventory was plentifyl with many styles to compare and choose from. When ready with questions, TJ not only offered basic information in his answers to our inquiries but went on with further explanation. Additionally, without pressing, he offered options about our bedroom pieces so to give us resources in making informed choices. Kayla made the financial part of the purchase decision effortlesss. She provided finace options and fully explained (without jargon) the finance plans available. All of this may sound like basic functions but believe that this was the FIRST time making a big financial decision about something used daily (bedroom furniture) where I felt comfortable. In good hands... I did not feel sales pressure nor an unsettled lack of faith in the knowlwdge base of a sales associate. Upon placing my order and leaving, I was confident in my decision and purchase and for the first time was not taken financial advantage of by a company. The QUALITY of the sales and customer service individuals leads the qualtiy of the pieces they represent and sell daily. If you want that QUALITY in both your personnel and product eperience, see TJ and Kayla at Ashley Homestore in Hagerstown, MD.
Aaron and joslyn were great in assisting us in a bedroom set.
My husband and I went in on a Saturday night. We were greeted at the door by Ashley. I immediately told her what I was looking for. Without a second she told us to follow her. She took us right to the couch that met all if my specifics. She was well versed in her prices, breakdowns, sales and ALL furniture details. At one point my husband mentioned he was thirsty. Ashley went to the backroom area and gave him a bottle of water. She made our furniture shopping experience enjoyable with her no pressure sales approach, genuine personality and integrity. I would recommend Ashley all day long. As we agreed to the purchase we were introduced to Joslyn. A kind women working out our financing. She was quick and precise. Overall my experience was most pleasant. The prices are fair and if you catch a sale, you simply can't beat it. Thank you Ashley and Josyln you made this a place I will return to for my future furniture needs.
Wonderful experience with the knowledgeable and caring salesperson
My husband and I recently purchased a new reclining sofa and matching rocker recliner from Ashley. Our sales associate, Aaron, was very helpful. He knew just what I had in mind and showed us several styles. Once we made a choice, he directed us to Casey, who helped set us up with delivery and a payment plan. We were very pleased with our service. The delivery was also very professional. We are so happy with our new Ashley furniture purchase. This was our first purchase from Ashley, but we will be back.
Scott was our Sales Associate. He immediately greeted us and helped us find exactly what we were looking for. Ashley furniture had many options at great prices. It was an easy and quick process. Amanda, the customer service representative was up front and honest about what to expect when it came to the delivery process. She said she would follow up on any and all details in regards to our purchase. We were very pleased with the transaction and interaction.
Lots of the time furniture shopping is a big hassle...but not when you go to ashley furniture. As soon as I walked in I was greeted by T.J. He was one of the greatest sales people I have ever met. And he wasnt the fake nice like most sales people. He made it very easy and listened to what I wanted and didnt try to upsale me anything cause he respected my price range I gave him. Great guy and a great experience. Casey set us up with our delivery and payment and that was very quick. Very nice lady. Over all great experience. Will definitely be back to get more furniture. Thank you again T.J. you are the man!!
I visited Ashley Homestore in Hagerstown MD today and was assisted by Darnell C. He was extremely honest and very helpful and patient as i made a decision on a new couch. I'm very pleased with the customer service i received at this location. I purchased a new couch at great price and the delivery expectation is very quick to my surprise.
Brandon is an outstanding salesman. Did not pressure us to buy, was knowledgeable, and helpful. Casey at the sales desk was helpful and straightforward. Excellent staff at the Hagerstown store.
After having a great experience with our sales associate Brandon (already praised under my husband Steve's username), your Customer Service Representative Amanda took excellent care of us in processing our paperwork and discussing delivery options. She was professional, pleasant, helpful and extremely courteous, and was a joy to work with. She is also to be commended!!! Between Brandon and Amanda, we had an extremely pleasant experience at the Ashley Homestore, and are certain we will return in the future.
I was greeted by Brandon who was most pleasant and not pushy. He explained in details all of my needs. I did not need financing and just wanted to select a bedroom suite. He politely explained all of my option to help me make the best selection for my purchase. After I selected my bedroom needs.. He greeted me with a price that I was not pleased with. He negotiated with me and helped me make the best decision for what I needed and still got me the best price possible. After it was time for me to make my purchase, he took me to the cashier (Vanessa) as she asked did I find everything I was looking for. She asked about my experience with Brandon. She explained in detail everything that I was purchasing to make sure I understood every detail before she took my payment. This was the best experience for helping me get my purchase completely with a delivery date. Keep up the good work. I will make further purchases from Brandon. ( a great salesman)
Brandon, our sales associate was really helpful and answered all of our questions. Ashley in Customer Service explained everything to us from the time we ordered till the time we receive our entertainment center. They were both outstanding!
We came into the showroom not knowing what we were looking for. Sales rep Ashley Dick was so welcoming and greeted us with such a pleasant smile. We were able to find what we wanted for our living room, as well as a new mattress set. You have a true gem at your location and we will be returning years to come. Thanks Ashley
I went to Ashley last Thursday and Jordan was very helpful! I had many questions and even though he was new he was professional and found out the answer to all my questions. I ended up finding what I liked and got a great deal! Casey was helpful at checkout as well! Can't wait to get my new furnature.
I had a great shopping experience because of Darnell and Casey. They answered all the questions that my wife had and Darnell brought out 2 balloons for my daughter. I am satisfied with how fast my dresser got to me and how quick the movers were. I only give it 4 stars because we bought it early November and weren't told about the pre-Black Friday deal. We got a good deal on the dresser though.
The furniture is very good quality at a great price. The staff was very friendly and helpful. I am very happy with my new faux leather recliner sofa/loveseat and bedroom furniture. My new foam mattress is heavenly. Darnell zoomed back and forth checking prices and availability and was very sweet. (Thanks Darnell!) I can't remember the receptionists name but she was very professional and courteous. They delivered it very quickly and the delivery people were extremely fast and nice. I am very happy that i bought from Ashley's bc we went to like 5 different places.
My boyfriend and I recently purchased a sectional there we haven't received it yet but are excited for when we do recieve. Our Sales Associate Ashley was very helpful. We are the type when we walk into a store we like to take our time and need a little space to do so and Ashley understood that. Ashley was very helpful when we finally made our decision. Our Customer Service Representative Joslyn was very helpful explaining everything and has been great giving us updates on when our furniture is estimated to arrive. We would highly recommend Ashley Furniture to our family and friends.
My boyfriend and I recently purchased a sectional there we haven't received it yet but are excited for when we do recieve. Our Sales Associate Ashley was very helpful. We are the type when we walk into a store we like to take our time and need a little space to do so and Ashley understood that. Ashley was very helpful when we finally made our decision. Our Customer Service Representative Joslyn was very helpful explaining everything and has been great giving us updates on when our furniture is estimated to arrive. We would highly recommend Ashley Furniture to our family and friends.
Scott helped me find furniture for my new home. He was extremely professional and patient. I had visited other Ashley stores in the area. I found the Hagerstown store with the best selections and professional staff. Casey helped me with all my paperwork back in October and November while I added additional items to my order. If you want great service see Scott and Casey!!
I went in the store on Saturday with my son. Darnell was wonderful and my son left with a new living room set. I appreciated how he was treated at the store as the store we had visited before didn't seem to have the time of day to spend on him. I also purchased an entire set of living room furniture that I wasn't looking for. LOL Fell in love with the beautiful leather set. Thank you Darnell for all your help. Casey your service at check out was wonderful. Thanks so much!
We came in we were looking for leather couches. Brandon was our saleman, he was very helpful in helping us find just the right couch, actually 2 couches. He was very knowledgeable and helpful and respectful. He gave us the space to look at the different ones when he noticed we had a question it didn’t take him long to answer it for us. We have bought furniture from Ashley before and we have always been very satisfied.
Great staff. Horrible products. Did not receive the couch we saw in the store. Having tons of issues and nothing is being done to help us. Really nasty cooperate headquarter staff. Spent a lot of money on a couch that’s falling apart after having it 6 months.
Brandon and Casey were awesome and made the experience great!
Beautiful furniture,high prices
These guys were great. My Sale Associate TJ went above and beyond showing me options for my tiny space that would work well. When the options I choose turned out to be discontinued in the colors I wanted, he worked extra to make sure they could be located so I could get the colors I wanted. My Customer Service Rep Joslyn was fantastic! She was quick and on the ball with getting my credit approved and explained everything about the process. Both were super friendly and very knowledgable! I'm looking forward to getting my new furniture!
Brandon at the Hagerstown, MD store gave excellent customer service. We purchased a bedroom suite, couch and a mattress. He made the process so easy and was able to give an even better price than was found on the internet. Joslyn was out customer service representative she was very helpful and ensured that all the pieces were correct we were ordering. She calls every week with an update to when the furniture will be delivered. Joslyn was insightful she was able to help me with a warranty on another piece of furniture that I purchased 3 years ago. Great place to go!
I walked in to buy however after NO ONE acknowledged that I was even in the store after walking the entire store I left. I refuse to give business to a company whose employees are standing there doing nothing but cant say hello to a customer. Terrible service. Im in sales and you always speak to potential clients. Why shop at a place that doesnt care.
The staff here is always courteous and extremely helpful. I love shopping here as they have so many wonderful items to choose from. The establishment is clean well organized and always fun to visit. I love the customer service that I always receive and I noticed other patrons receiving as well.
Darnell Charlton was very kind, considerate, quite helpful and knowledgeable, overly patient and a great person to work with. The store has high quality furniture, very comfortable and stylish and a great buy.
Great experience so far. Our Sales Associate was Aaron, he was very patient and knowledgeable. When to purchase a TV stand and while we were there we looked at sofas. We haven't been able to find one we felt was comfortable in the color or style we liked. Aaron helped us find one that was about as close as we were going to get. Ended up purchasing a sofa, recliner and TV stand. Vanessa was our Customer Service Rep. and was very pleasant and professional. Thank you both! Hope the delivery and setup goes as smooth.
Stacey went out of the way to make sure we got what we wanted. We are looking forward to receiving our TV stand with fireplace.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
