Ashley Store Hagerstown, MD

Sales associate Rodneya and Holly were extremely helpful!

Ethan and RO were great.

I stopped by the store to see if there were any rugs that caught my interest, and I had the pleasure of meeting the most pleasant sales representative, Kelly C. She took the time to show me several rug options and was able to get me a great deal. Thanks to her excellent service, I truly look forward to returning and doing more business with Ashley’s. Representatives like Kelly make all the difference—she was absolutely fantastic!

Excellent service from Kane Merceruio. He was attentive, kind, and made sure everything was perfect. Highly recommended

Kane was awesome helping us today! Definitely recommend asking for him to help you out. He answered all of our questions and told us about discounts, had everything set up and ready to go for us in only about 5 minutes. Thanks Kane :)

I was looking for a sofa/loveseat combination today - Kane worked with my daughter and I and really did a great job. He was genuinely nice and got me a great deal.

Great selection to choose from and Kane was super helpful and efficient. I walked in without the intention of buying anything and now can't wait for my new bed to get here.

Rodneya was amazing!! She was very knowledgeable and helped us navigate through the store with ease to the pieces of furniture we were looking for. Then she went above and beyond to help us get the best possible price!

Rodneya was very pleasant and helpful with my purchase.

Easy, fast, and great

Very helpful and friendly staff who worked hard to meet our needs specifically the sales rep Kane.

Ian was very nice and did hastle. He left us shop on our own once we said we wanted to look around.

Our sales rep Kane was amazing!

We went to a different location first and they weren't very helpful at all. We went to the Hagerstown location and Kane worked hard to find us what we want and answer all of our questions. 5/5 on the shopping portion of our experience. Delivery is in three weeks.

Ro was very patient and pleasant to assist me on my online price match. She is a wonderful woman to have working with the public.

Excellent sales and support staff

Was greeted so warmly by Rodneya. Even when I wasn’t using her to purchase furniture she had a great and friendly attitude. I purchased 2 chairs with Ian who made the whole process quick and easy. I will definitely come back to him for other furniture purchases. When paying and finishing the purchase process I had a conversation with Kane who was also knowledgeable and helpful. All three of these sales associates are friendly and helpful.

Employees were very friendly and helpful. She was able to answer questions, find the right furniture for me and get checked out quickly! Great experience

Rodneya Nash was super helpful. She was very trustworthy and you can tell she knows her furniture! If possible, try to go in store and work with her. Rodneya answered all of our questions thoroughly. Ms. Nash was patient, kind and relatable. Very important to me, Rodneya was also able to give me answers on how to purchase quality furniture with animals in the house and which wood would work best for scratching. She spent time with us in a timely manner but did not overwhelm us. We visited other stores but I kept comparing the stores to my experience with her - amazing customer service.

Ethan was fantastic - didn't stalk us/ answered all our questions! Made the process easy!

The guy that helped me was awesome. Everyone was very nice. Nobody pressured you gave you time to look at what you wanted. Definitely a great store.

Best customer service I've had in a long while

Jason was very good to work with. He was knowledgeable about our product purchase and was patient and responsive to our questions.

We were very pleased with Ian and Ro both times we purchased furniture at Ashley Furniture in Hagerstown MD. Everyone was helpful and courteous and worked as a team. Kelly, Tianna, Ethan, Tanayasia, Rodney, Zee, Steve, and Kelsey were all pleasant and supportive when Ian and Ro were preparing the paperwork and when we left the store it seemed like family.

Ian did a great job answering our questions and providing customer service. He was very knowledgeable. The entire staff at Ashley is always friendly and accommodating.

Ashley Home Furniture has a ton of great options in stock! The sales lady, Ranesha, was super helpful and friendly—she made the whole shopping experience easy and enjoyable. Prices are fair, and they even offer payment plans if you find yourself falling in love with one too many bedroom sets. Definitely recommend checking out this location!

Everyone was super welcoming and helpful. Especially Dominique, she showed what would work best for our lifestyle and comfort. She was amazing and I absolutely recommend her!

Rodneya Nash is an Excellent sales associate. Pleasing personality and efficient management of costs, taxes and set up for delivery. Thanks for a very pleasant experience. Sandra Foddrell

We found a mattress and adjustable base that we liked. When it came time for delivery, the base we got was not what we were led to believe we would be getting. Credit to Ashley Furniture for making it right, but it was not a five-star experience.

Dominique was awesome today selling me furniture for my living room for my bedroom and carpet for my living room furniture I will be moving to Lakeside and 15 days and the lady that she had ring me up and cash me out or cashier woman she was awesome too and I think very much and I will see the delivery on November the 15t

Excellent as usual

We had phenomenal experience shopping for a new furniture with Xylia M at the Hagerstown location. She made the experience stress free and we appreciated the open communication. Thank you

I ordered a dresser and chest set over the phone. Ro was able to get the best deal possible for me and was able to get exactly what I was looking for. Ro also listened to exactly what I was asking for and was very helpful in getting me exactly what we wanted. I was able to get the dresser and chest delivered very quickly and they were received in great condition. We are so happy with the product and how we are treated at Ashley Furniture. We will continue to buy all of our furniture products from Ashley Furniture.

The sales lady was extremely helpful and pleasant. However I’m very upset with the chair I purchased. I need to sleep in the chair and the construction has practically bare boards under the arms that hurt my leg when I set down and when I try to turn on my side. I hope Ashley will honor their reputation and exchange the chair.

Dominique was awesome at her job. Showed us what she needed to show us but didnt hover over us the whole time. Very knowledgeable and tried to save us money where she could. Great sales woman.

Xylia was extremely helpful in picking out what I needed.

Dominique was amazing, she showed us everything that was in our price range. She was enthusiastic and polite. Great experience.

Great experience and customer service, many thanks to Xylia and Ro, will definitely be back to purchase again!

Was told if I bought the funiture it would be delivered within acouple days. Then told another few days. Once they did deliver the funiture. The one couch botton was messed up and had to put a service call in to get it fixed. Bad communication with management there and sales. Will not buy again from this store

Very nice and friendly staff, easy to work with and knowledgeable. Wish we could have used the coupon that I had for signing up for email and the $$ for buying adjustable bed frame and the white glove service for free had ended the day before. But very nice experience and highly recommend and will shop again

Had a great experience shopping for furniture. Our salesman Steve was very helpful, not pushy and made the process a good experience.

Steven Campbell was fantastic to work with! Very knowledgeable, and helped us get the perfect furniture for a great price.

Everyone including our sales lady was very helpful and pleasant.

Xylia was great to work with. She was very upfront and honest and very helpful. She helped us pick out the perfect furniture. It was delivered today and we love it!

We were ready to make a purchase for a dinning set, we waited and no one came to help, we walked around, zero help ;)

Our S.A. Rodneya Nash was very patient, informative and pleasant. showed us many different styles to pick from.. we actually left to go get a measurement and came back and saw her and bought them...will definitely come back.

I had a good experience all around. Dominique, my salesperson, was very helpful and gave me plenty of time to look around alone, as requested. She worked with me getting the best price possible, plus she had a great personality. The ladies at the checkout were most helpful explaining the delivery procedures. It was the best experience I've had at a furniture store.

I had such a great experience working with Dominique she was patient, knowledgeable, and really took the time to understand what I was looking for in a couch. She walked me through different options, explained the features, and made sure I found something that fit both my style and budget. I never felt pressured, just supported, which made the whole process stress-free and enjoyable. Thanks to her help, I’m so happy with the service I received! Also want to express how much RO helped us with all the paperwork and details on the delivery she was awesome!

(Translated by Google) Excellent thanks Dominik (Original) Excelente gracias Dominik

Xylia McPherson was very helpful and very kind! She helped me find a new sofa, mattress, and area rug for my new home. Plus, she’s a fellow swiftie! Thank you Xylia

Had a great experience steve Campbell was extremely helpful and made our time purchasing a mattress easy and enjoyable

I bought beautiful furniture today at value city warehouse in Hagerstown Maryland. My sales lady was absolutely fabulous. She was not pushy. She was pleasant and upbeat. Her name was Rodneya Nash. She was very knowledgeable about the products they carried.

Idk her name but a white lady w long white hair was eyeing me downnnnnn, giving me the nastiest grossest looks for touching a home decor piece. If u don’t want people touching it don’t have it out?

Xylia Mcpherson ,we thank you for your help on our recent visit at ashley ,she helped us to find the right furniture for our home.thank you all

Xylia Mcpherson is a great ambassador of Ashley homestore.. She was very attentive and helpful.. Thank you.

I called ahead to confirm the availability and price for a discontinued floor model item. When I arrived the following day, they refused to sell the item separately from the set, which was not what was discussed previously. Purchasing the entire set would have doubled the cost. I’m disappointed by this dishonest business practice and regret wasting my time with this Ashley location.

Great experience with salesperson, Rodneya! Fast delivery and set up!

Xylia McPherson was so helpful and provided excellent customer service at Ashley furniture in Hagerstown ! She was friendly and knew so much about the dining room sets available, we ended up buying one on the spot instead of thinking about it!

Xylia McPherson was very professional and pleasant Thank you for your assistance

Dominique is the sale associate that helped us beyond our expectations. We had a great shopping and customer experience with her. Dominique was relentless in helping us finding the best of Ashley articles, quality and budget wise. We will recommend Dominique time and time again for her energy, smile and expertise

Ethan and Kelsey were wonderful. There was no pressure and they answered all of my questions. They were patient as I was trying to make a decision on a sofa. They also looked up to find the stools we needed. Very impressed!

Her shopping experience was one of the best we’ve ever had. The staff was very helpful and I feel we got the best deal and customer service. You can never underrate customer service. It’s a value to us thank you to all who Helped.

Dominique was great, always a smile on her face, she helped us choose a beautiful dining set! Very friendly staff and great collection all year round.

Dominque was excellent and got me the perfect sofa! Highly recommended!

Great sale!

Dominique was very professional, attentive to our interests, and informative. After hearing what we were interested in, she took us to just the right possibilities. A very good experience.

Ethan Palmer was fantastic! Thanks Ethan!

Tianna was super helpful when during our checkout as well as when we came in the next day to make some changes ro our order. She was very friendly.

Dominique was fantastic. I love my recliner, 2nd one purchased from Ashley Furniture. She was pleasant, knowledgeable and friendly. Thanks for another great experience. 5 ⭐️ ⭐️⭐️⭐️⭐️

Congrats, very deserved impeccable service and shout out to Rodneya!

Dominique Scott, was knowledgeable and very professional. Thoroughly explained everything including delivery instructions .Took less than 15 minutes to purchase several items on a busy labor day weekend . If I could rate ten stars , I would. If In the market for any furniture, give her a visit

Awesome experience at Ashley Furniture, Hagerstown MD. Dominique was very personable taking her time with no rush for our decision…no high pressure selling, the Regional Manager, TJ was a guru at its best. Finished up, Tianna helped us seal the deal. Thank you…Teamwork definitely makes the dream work…

Kelly's attention, knowledge, assistance, energy, and patience went above and beyond my expectations. I spent hours in the selection and decision making process, and she guided me with helpful insights every step of the way. When TJ joined the conversation, he added additional information that made me feel that I was making purchases from a well informed position. I would have no hesitation recommending Ashley Furniture, Hagerstown, MD to my family and friends. Thank you, Kelly and TJ.

Ian helped us find the perfect sofa. He was very friendly and answered all of our question. Tianna helped ring us up and set up delivery. We are very happy. Thanks

Went to the Hagerstown store to look at Furniture. Domingue was our sales person. She's amazing great customer service, very friendly, and great at her job. Recommend her if you're looking and want great deals.

Had an amazing experience. Dominique was extremely helpful and patient and overall a very sweet person! She helped us find exactly what we were looking for. Highly recommend anyone to ask for her when visiting the store when you need any help.

Dominique was my sales person, she is really a sweetheart. She help me find everything I needed

Dominique was the best. She was very helpful & very pleasant. We were reluctant about making a furniture purchase, but she made it easy! Highly recommend her!

Ethan was Super Amazing and Helped me With Beautiful Furniture!!! He even Called to let me know he found an Amazing Mirror to match the TV Console I picked out!!! What Wonderful Sales and Service!!! Thank You For All You Do!!! The Project Turned Out Amazing 🤩

Dominique at Ashley did a great job helping us find the perfect furniture for my daughter! She was an excellent sales woman.

My salesperson Kelly was so helpful and very nice. Can’t wait to get my new furniture.

Dominique was amazing! Very customer service focused and showed me multiple options for what I was shopping for. No hassle and quick out the door. I will be back and will request that she is my Sales Associate!

Dominque is a great sales representative. She is very knowledgeable and takes pride in providing top notch customer service. I literally took over an hour of her time and she was pleasant the whole way through. I will definitely be going back to Ashley's when in need of more furniture.

Dominique was great! She helped me and my family and was extremely caring and enthusiastic. Definitely recommend coming here and she will make sure you are well taking care of.

Dominique was amazing!! Very helpful! Went above and beyond

Excellent!!

Dominique was absolutely amazing from the minute we walked in to the store until we left. I was shopping with my elderly mother, right at the door was a wheelchair, and it made it such a better experience for my mom(she is on oxygen). Dominique greeted us both with a kind hello and super friendly smile! She asked us if there was anything she could help us find and we explained we were.looking for a living room set but needed something specific to accommodate mom's short stature. We were very impressed with her knowledge and ability to help mom find exactly what she was looking for right d, own to the color. She crunched the numbers and even gave mom a discount for paying cash! Then we mentioned we were trying to also purchase a 3 piece dinette that was online but we couldn't add the coupon promo code we had, she looked to see about adding it to mom's order for delviery gave her the online proce

We came to Ashley Furniture in Hagerstown tonight to look for new furniture. Dominque was super helpful and knowledgeable. Most importantly, she wasn’t overly pushy, asked the right questions, and got us to make a purchase! Thank you so much Dominque for your time and expertise!

Stacey provided great service and she’s very friendly.

Kelly was very helpful

Ro was so helpful we will be coming back

Ro and Ethan were awesome. They were helpful, professional and very nice. Everything was quick and easy. Thank you!

Ian was great

Good selection with knowable salesperson

Ian was great to work with. Professional, knowledgable, and easy to work with. I would definitely work with him again.

Today I stopped by to purchase a bed, mattress and some living room furniture. DOMINIQUE and KELSEY helped me. They were excellent! Ask for Dominique when you visit for great service.

Stacey was great

Jesica, Kelsey and Zeynab were super helpful and not pushy. Got me the best price available for everything I wanted.(even compared to another Ashley store) Definitely recommend the Hagerstown Ashley store!

Jessica was wonderful in explaining the differences in details in the items I was purchasing. Even going as far as showing the lower priced item equivalent to my first choice. Same features. Lower cost. That's a TRUE salesperson and deserves high praises. Thanks again Jessica.

Stacey was very friendly an very helpful. Helped me figure out what type of furniture will work best With animals an kids.

My wife and I went to look for a dining room set, Rodneya was awesome helping us making the purchase. Highly recommend this store.

I really enjoyed my services at Ashley. Stacey did wonderful with assisting me in purchasing a brand new couch and a 3 piece side and center table

My wife and I went here on a whim to look at furniture. We've been talking about getting a sectional for a while, but just never decided to pull the trigger. We walked in and immediately Rodneya greeted us with a smile and explained that most of the furniture on the floor can be pieced together to fit our exact space. We set off on the sale floor looking for what we liked. When we were ready, Rodneya was close by and easy to flag down (which is no easy feat because this place is huge!). She answered all of our questions and got us set up with our perfect sectional! The rest of the team was very friendly and interactive as well. We will definitely go back for our future furniture needs!

Stopped in at Ashley Furniture in Hagerstown to get some new furniture. Had very good experience and sales associate Dominique Scott was amazing. She gets a 10 out 10 for sure. So anyone looking for new furniture look her up.

Good store. Good service. Quick delivery

Jada and team are awesome

Ro(I believe), the office manager, worked together with Rodneya ordering my new couch. She was fantastic. Very personable and authentic. I had a great experience

Dominique was my sales lady. She was awesome ,helped me make a good selection.She was knowledgeable,professional and very helpful. Love my purchase !!!!!

Just purchased a beautiful sofa at a very reasonable price from Ashley’s Furniture store. Dominique assisted us and was extremely helpful. I highly recommend Ashley’s when looking for that right piece of furniture. Also when entering the Hagerstown store, seek out Dominique, a real 5 Star associate.

Went into store to buy a living room set, was not sure at that point what exactly we wanted, Cameron helped us buy explaining the different types of material . We thank him very much in not pressuring us and understanding differences between material and getting us into a set that was within our budget. Thank you we will come back to see you in the future.

She was very helpful helping me find the right kind of furniture that I wanted her name is Kelly

Jess was a great help to us when we were deciding on a new couch. She gave us time to think while still being available when we had questions.

Cameron was extremely pleasant. He was very helpful and attentive. Very pleasant experience

Kelly was excellent to work with when buying our new living room set. She wasn’t pushy, checked in with us periodically and offered assistance. She was able to help us get a great deal on our purchase and answer all of our questions. Thank you Kelly!

Kelly was amazing! She talked us through all of our options and was very helpful through the buying process. Would recommend anyone to request her!

Jesica B. Is awesome! Answered all of our questions. Friendly and knowledgeable! Thank you Jessica B.

Great!

On a whim, the night before we left for a beach vacation, we decided that we wanted a couch for our toy hauler. Ian met us at the door with a smile and was amazing. As we traveled through the store with our tape measure he kept up with us and even helped us find something that we could take with us that same night. He worked with his manager and helped us find a floor model that was discontinued and fit the exact dimensions we needed to stay between. We were super happy and Ian was a trooper! Thank you Ian!

Dominique provided excellent service and was patient with our requests.

Only thing is you have to wait for two to 4 weeks to get your order!!!!

Kelly was an absolute joy to work with. She was extremely knowledgeable and patient. Whenever we return, we will seek her out. The entire staff that processed our order & delivery were just as amazing.

Liana ochoa was very nice and helpful and I really enjoyed my visit with Ashley homestore

Thanks to Dominique am giving you a 5 star service 😊👌

Salesperson was excellent and delivery was excellent.

I had a great experience at Ashley! From start to finish, the customer service was exceptional. The team was not only friendly and professional, but also went above and beyond to make sure my questions were answered and my need was met quickly. Dominique greeted me with a warm smile. Very professional. After explaining what I was looking for, Dominique made sure I felt valued and understood. My husband and I walked away with a large painting. Thank you to Dominique and the managing staff for great customer service!

This was a wonderful experience! Stacey did a wonderful job providing information and guiding us through different pieces of furniture. She was extremely helpful throughout the process of our decision-making. We are confident about the couch we purchased thanks to her!

⭐️⭐️⭐️⭐️⭐️ Dominique was absolutely amazing! From the moment we walked into the store, she made us feel welcomed and taken care of. She was incredibly knowledgeable, patient, and truly listened to what we were looking for. Her eye for style and attention to detail helped us find the perfect pieces for our space. She never pressured us and made the entire experience smooth and enjoyable. If you’re shopping for furniture, do yourself a favor and ask for Dominique—you won’t be disappointed!

Great service! Stacey was our associate at the Hagerstown location and did a great job at directing us to the furniture sets we were looking for. Got us all taken care of. The furniture is good solid pieces. Recommend it!

It was my first time at Ashley . The sales person DOMINIQUE helped me a lot and she really explained the process well . I really had the best shopping experience there.

Ethan was so helpful ! Great customer service and professionalism. Excited for my new home items !

Loved Dominique! Great service. Good prices and good selection.

Dominique and Ro were both excellent to work with and made the buying process easy. Definitely ask for them.

Stacey did a great job helping us! Thank you so much

Dominique, Ro and Zee were awesome to work with. Dominique was our salesperson and she was very friendly, knowledgeable and went above and beyond to get us the best deal. Ro and Zee were great during the financing and checkout process.

Dominic was extremely helpful and informative. Her friendly disposition helped to make our shopping enjoyable

I'm grateful to have had a great experience at this location. Ms.Stacey was very helpful especially since I needed to piece items together. Also another person not sure what her name is, but she very helpful as well with great ideas on matching up my living room furniture. The customer service was great!

Went shopping for my daughter's new bedroom suit - she's very particular. Ethan Palmer of Ashley Homestore (Hagerstown) was a tremendous help - not pushy, but always available. We left, we came back... we left and came back again - and Ethan was always ready & waiting to help. We ended up purchasing the most perfect bedroom suit for her. Looking forward to delivery.

Stacey Seiler was very helpgul when my sister and I were shopping for a loveseat for our Dad. Thank you for all your help.

Super quick & friendly service

Jesica did a fantastic job in helping us select a couch for our new house!

Jesica was super helpful and gave us the best price possible!

Amazing lady that helped us and had us coming back to make our purchase was Dominique.

Stacey was wonderful!! So very helpful and patient! 10/10

Ian gave us Great service,very informative .

Ian was very helpful and understanding. Would recommend his patient service.

Ian was very knowledgeable and friendly made the buying experience a pleasure. Thank you!

Kelly was wonderful. She showed us many options and was very helpful and knowledgeable. Wonderful experience. A +++++

Ms Stacey was patient and kind and very helpful. Thank you very much Ashley !

Kelly had me at hello! The moment I walked in the store her energy was amazing, I knew I would not leave that store disappointed. The items I purchased was so satisfactory I may go back and get my other items down the road. Shoutout to RO! Working the numbers for me muchas gracias amiga.

Found the item we wanted and Zeynab was so helpful! She took her time with us and offered us choices and told us about the sale and how shipping works. She was patient and informative. 10/10

Alesia was great. Very professional Thank you

Jess was super helpful and efficient. Appreciate all of her assistance!

Decided on the perfect sectional. Ethan was very helpful in explaining the differences and options. He was helpful but gave us space to make our decision. Great service. The woman that helped us check out was very kind and helpful as well in explaining all the details.

Stacy was absolutely amazing, and I really appreciate her help in finding a couch I wanted.

Kelly and Z were amazing.

Kelly and Zee were helpful and amazing

We just purchased a couch to end tables and a coffee table from Stacey. She was wonderful to work with and it was a great experience. Thank you, Stacey!

Great store with a large selection of merchandise. Ian, our sales rep was very helpful. He gave us space to browse and provided excellent service once we had questions and we were ready to make our purchase. Highly recommend.

Went to Ashley Furniture Store on Wesel Blvd in Hagerstown,Md to purchase a sofa to fit our living space. We met with sales rep Kelly Cromer who listened to our requirement & allowed us to browse the store without any pressure sales tactics. After we found the sofa we thought would work, Kelly directed us to the perfect Modular Sectional that fit the room dimensions we needed & at the right price. The Office Manager RO helped us with some particulars and making sure everything was to our satisfaction. Exceptional Store. Cannot recommend enough, Kelly Cromer, RO, and the rest of staff for making this an easy & comfortable experience. : )

Ian was of great help in our quest for finding a new couch for our home. After being set on buying a sectional, he walked us through multiple options until we found the perfect fit.

Great customer service all around- I am completely satisfied with the experience I had!

Ian was great at the Hagerstown store. Thank you Ian.

Stacy was a big help with getting us set up with our tv stand. She was very friendly and helpful.

Stacey was an amazing helper! She helped me find the perfect sectional! Thanks Stacey!

very helpful

Stacey helped us out with picking a couch for our new house! She saved us a bunch of money on a beautiful set! Thank you so much!!!

Tanayasia was very helpful in explaining all of the details of the payment process to us. She also explained the details of the delivery clearly as well. We're so glad we stopped in!

Ethan, at the Hagerstown Ashley store was outstanding. Just enough interaction very knowledgeable about product and promotion. I recommend asking for the Ethan

Alisia is very nice and was helpful, the prices were very fair, and it was a very simple and fast process overall.

Stacey was amazing and very helpful in getting the beat price. Thank you Stacey!!!

My mother and I had such a great experience visiting Ashley’s. We’ve been customers since 2006, and yet Alisha made this visit much more special. She was very understanding, accommodated us easily, and gave insightful advice. We walked away feeling confident about our choices and very satisfied with our service. Alisha’s customer service is exceptional! What a great trip!

Alesia logan was a great help! 10/10 experience & kelsey and ro were also a big help as well!

5 stars!!! Wonderful service and get deal on the furniture! Ro and Jessica were really helpful and great at what they do!!

Ian was a great sales rep for us, he got us good savings on our nursery furniture along with another bedroom set

I had a great experience working with Ian at Ashley Furniture! He was friendly, knowledgeable, and incredibly patient as I looked through different options. He really took the time to understand what I was looking for and helped me find the perfect piece without feeling rushed or pressured. His customer service was top-notch from start to finish. Highly recommend asking for Ian if you’re shopping at Ashley!

My sales person was Stacey. She was very knowledgeable and helpful when purchasing our new mattress. She made sure to give us all the discounts possible to stay within price range and I would recommend this store.

Stacey did very great and answered all questions and very knowledgeable. Would highly recommend this sales associate to help you.

Alesia is awsome go to her for all ur needs very friendly very helpful I give her 5 stars

Kelsey was AMAZING

Very very helpful, nice furniture, very polite, MRS RO was so nice to me showing me how to set up my payment for financing.

Our salesperson Jesica Barnes was very nice and down to earth and made us feel very welcome. She sold us the bed of our dreams and we definitely like how staff conduct themselves at this establishment. Ro and Tanayasia were also very helpful in closing out our transaction and were very kind. We highly recommend this store for the friendly professional staff and great prices.

Stacey was so nice and made the process easy and fast!

Do not shop at Hag. Md Ashley! Manager misinformed us as to details of our order. They actually changed our invoice to our address of 3 years ago! Made promises by manager! Never kept. Never informed us that our furniture was never ordered! Will not return calls. Insurance on furniture is useless! They do not follow up on your claim. Save yourself! Do not buy at Ashley furniture in HagerstownMd!

Alisha was AMAZING!!! Everyone was so professional and nice! I definitely recommend this store! Thank you Ro for the gummy bears too 😂

Ian and Ro were a great team from purchaseinfo to checkout!

Ro, Jeff, and Ian were so helpful when my fiancé and I tried to get our first couch! They were very knowledgeable and kind!

Ian was very professional. We truly appreciated the none pushy approach. He was patient and knowledge.

Ian at the Ashley in Hagerstown was very helpful when we trying to get our first couch! He printed us multiple quotes and explained each in full!

Ian was very helpful

Ian was extremely helpful and knowledgeable. Very curious and patient, we had him show us a lot of sofa sets😊

Came to just look. We met Alisha at the front door. She greeted us with a big smile and we instantly felt welcome. She was very attentive but not pushy at all. We then went to the mattresses and met TJ and Jeff, two different managers. They were so full of information about the mattresses and listened to what our concerns were and were able to provide solutions that worked. We left with an amazing mattress that, I have no doubt, is exactly what we needed! Thank to everyone who made our trip and experience so wonderful. -Josh and Lori Houghton.

Staff and management at the store , very friendly, delivery staff as well. HOWEVER: Ashley as a retail outlet is a shambles. wrong items put on the order, I was unable to know that as I cannot relate their item codes to materials (hey that is their job). Additionally the delivery system(?) is below poor, basically take it this day or else. Warehouse closed Monday and Friday. (Regency furniture by the way) No warehouse response to any phone calls or email, even from the store management.

Stacey Seiler was our salesperson and she was great. She answered many questions and gave us time and space to go back and forth trying to decide which sofa was the right one for our home. I will definitely ask for her each time I go shopping.

Alesia, Zee, and Ro were absolutely amazing. Very friendly and very helpful! We have a wonderful experience.

I had a few questions this morning trying to inquire about a desk for my home and was Swiftly and wonderfully helped by Mr Ian, Ro, and Candice. Each associate was very professional and did everything they could to ensure I was comfortable and happy with my purchase. I'd recommend them to anybody going to the ashley furniture in Hagerstown MD thank you guys!!

Recliner broke 2 times since we purchased it in August and then it takes 2 months to get the part.

Ian is the best salesman. Thank you for your great customer service!

Sales lady was very nice and knowledgeable. I went for a new mattress and felt like I got a good deal. I wasn't there long because everyone was helpful.

Stacey in Hagerstown MD store was helpful with our bed frame and end tables purchase. We look forward to enjoying them in our new home. Thank you

Furniture is expensive and hasnt even lasted a year. Warranty is awful.

Ethan made my experience great. Ro was very thorough with the paper work and also made the experience really easy. Thank you

Ian was great

Do not go to Stacey because she will not fully explain everything. I have no complaints except for her. She sold us this couch telling us it’s a set well it wasn’t it was only 1. And ontop of that she failed to mention that you have to pay the loan off in 90 days. When looking at the receipt I was told that there is two couches on there as it looked like it was as well. I was going to go with something different but she told me the whole set was on sale for $649. Please get people in there that know what they are doing.

Ian was a great help at the beautiful Ashley store in Hagerstown… ask for Ian

Alesia was very friendly and knowledgeable about store discounts. Tianna made the buying process easy.

Ashley furniture has nice furniture but lately it has been going downhill. First delivery they were missing parts to our king bed and one of the night stands were damaged and we immediately sent it back. We finally recieved the missing parts to our new bed frame and the night stand. Tonight while adding the charging cable to the nightstand my wife removed the sticker just to see the (new nightstand) is also damaged but slapping a sticker over broken/flawed damages to hide it is crazy. The store experience was good everything else has not backed it up.

Alesia was a wonderful sales associate! Very bubbly great personality.Her manager was a great help too. Prices are reasonable and lots financing options. Great experience!!!!

Stacey was fabulous

My son and I were eating off of boxes because my table and chairs and when I called to check on delivery date, I was told another 5 weeks. It had already been 3. I wanted to cancel so I could order from Amazon. I was told I needed to drive 45 mins to and from the store to show up in person to cancel. I was told that Ashley furniture had no way to do a refund any other way. This is 2025. No one believes this lie. I will not recommend nor shop at Ashley Furniture ever again.

Awesome experience with everyone in this store. Never been in an Ashley Furniture before. Alesia was super helpful and was able to find a piece within my budget and helped me with comparing colors. Ro and Candice on the backend helped were super friendly and helpful as well! Would definitely come back.

Alesia and Candace as well as the back desk were SO helpful! I found the perfect furniture for my home and they were able to get me out of there with the best price match available!! I will be telling all my friends and family about my experience!

Stacey was awesome very helpful on point had a great experience

I purchased 2 mattresses at Ashley. Ian Duff was very friendly and was a huge help with my purchase!

Just got the best service from Alesia and Ro today at the Hagerstown location. They were so helpful and great to talk too! Honestly best experience I’ve had at a furniture store!! Thank you both!!

Alesia was very helpful and informative!

Alesia was fantastic! Was very helpful, knowledgeable, and caring.

Excellent experience, from the order to the delivery. I would highly recommend the team at Ashely in Hagerstown. They are fantastic and definitely know what they are doing! Thank you again!

Its alright, nice employees and knowledgeable. But priced higher than competition.

Sales association was very friendly and knowledgeable!

Ethan and Candace went above and beyond to help me make decisions which didn’t come easy. I have a difficult time deciding. Then helped me get the financing I needed! We had a great experience and the deal that was offered was amazing!

Ian was great in helping us pick out what works for us. Manager Candace was helpful with 0% financial that worked for us!!

Stacey Seiler was wonderful, patient and very kind. Throughly explained everything to me.

Ian was our salesman and he was great! Very helpful and kind.

Lies after lies after lies on the delivery date. At the store when I was making the purchase the salesman told me Feb 26th. After 10 days I got a call from a lady giving me a different date which was March 3rd. And today(2/28), I called to make sure it was on schedule I was told they were a 10 days behind because of some bullshit.

Very nice people, great price

Ian from Hagerstown is awesome!!

Ian did a fantastic job making the experience easy and fun. He was quick to see we haven’t been helped and came to make sure our experience was top tier.

Our experience at Ashley furniture in Hagerstown was perfect! Alesia was the best sales person and showed us everything we could have imagined that fit our needs. Tony did everything he could to give us the best deal possible.

Had a lovely experience at Ashley Furniture! Stacey was a wonderful help and very patient with us! We will return! Update: we never received the pillows we ordered with the couch and when we called the store about the pillows we never received a call back from the manager. We then came into the store to inquire about the pillows (keep in mind that pillows come with a couch purchase and we were not originally charged for pillows) we were told they were never ordered and we were charged for pillows that we were never supposed to be charged for originally. We still have not received the pillows that we were charged for. I am now changing my review to one star and will never return. Terrible customer service. do not shop here

Very helpful in every aspect of myvisit and helped make purchase enjoyable.

Ian was very helpful and efficient with answering all the questions we had. Very good experience. Quick and easy.

Joe was awesome and helpful.

Ian was a great help at finding us just what we were looking for

Ethan did a great job helping when I had questions & being patient, while I shopped around. He knows how to read a room.

Ethan was friendly, professional and courteous when dealing with our family when we came in to purchase our sectional.

Ian was very friendly,showed us the best sofa sets in the store,he was very patient and caring in answering all my silly questions.great customer service thanks Ian.

Ian, Tony, and Row were absolutely amazing with helping us. We came in for a recliner and left with a full living room set with no pressure. They helped us accomplish a budget that we wanted to walk out the door with. Everyone was so nice. Highly recommend

Stacey helped us get our first living room set! We're super excited and had a great time, thanks Stacey! We'll be back for more.

Ian was so great and pleasant to work with.Best customer service ever, he truly deserves an award.

Stacey was a Great help

excellent service Thank You Ethan

Stacey was very pleasant and helpful wonderful experience.

Africa and Ashanti were great, very helpful.

Ethan was wonderful sales rep. Thank you!

Danny was an excellent salesman. Give the man a bonus. Couch showed up relatively on time. Overall

Ian was the best, reminded us of extra discount

Alesia and Tony and Ro made our buying experience fun and efficient. They have a great attitude, a clean store, well displayed product, and great sales. I will definitely be back!

Stacey was amazing. Very much a go-getter and knew every one of our questions. Very knowledgable, professional, and customer service oriented.

Ian was the best! He was very patient, informative and I like his honesty and personality. He's definitely a great asset to the company.

When I went into the Hagerstown location today I was greeted with straight forward excellent service from Ethan ! We got what we needed and extremely fast !

Stacey was easy to work with and was so kind to our family! We found d the perfect couch for our space. Thanks Ashley.

We were looking for a new dining room set, Afrika and Ashanti helped us so much. They helped us stay in our budget and score something we will love for years to come. Thank you!

Stacy and Ro did a good job assisting us! We got a nice dining set

Good place, Stacey was helpful

I highly recommend everyone to work with Stacey. She was absolutely helpful and not pushy at all. She was able to help us pick out the perfect couch for our home!

Stacey was great!

Had a pleasure working with Stacey Seiler and she got me a really good deal on my dream Sleeper

Afrika was great to work with. She did not pressure us and let us look and talk but was there when we had questions. She explained things and was very friendly.

Edited review from 5 to 1. I went to the store in search of a new bed. I asked the salesman or boy in my opinion how much this particular bed was..he said $800 something. I said wow thats a lot for a full bed. Is there a sale coming up or anything? He said i coild probably knock off 15% which put it at $729. So a couple days later the bed comes. Its all rushed. The guys asked me to sign that I got it. An then they left. I begin unpacking and see theres a broken board on the frame. I called right away. I sent the pictures of the damage. They said 3-5 days to respond! Not to replace..to RESPOND! THEN, I see an ad for the bed showing its online for $719! So now I feel scammed and cheated! So I called up the store and asked for the manager because I wanted my 15%.off. They said the manager would call me back. She never did. I tried to take the bed back to the store itself. They said they cant take it back at the store, that it goes to their brandywine store. I asked if they would fix what the salesman did to me which they refused. I called customer service an they informed me since I wanted to just return it since they made me so mad with their poor customer service, I would have to pay $150 for them to pick it up! The rep had the audacity to get smart with me an say "well why didnt u check it before they left? " I said sir, this is YOUR BUSINESS WHY ARENT YOU CHECKING IT FOR YOUR CUSTOMERS!? Don't you have QUALITU CONTROL!? DONT YOU CARE ABOUT THE QUALITY OF PRODUCT YOU SEND TO YOUR CUSTOMERS!? APPARENTLY NOT! WILL NEVER SHOP HER AGAIN ABD YOU BETTER BELIEVE IM TELLING EVERYONE ABOUT MY EXPERIENCE

Stacy was very helpful with my purchase.

Stacey was super helpful. Made buying our new couch very quick and completely pain-free. We will definitely be back for future furniture purchases!

My boyfriend and I came in to buy a sofa and Africa was an amazing help! She helped us through each step and got us exactly what we were looking for!

Stacey was great to work with. She was knowledgeable and professional.

Afrika was great. Very friendly and helpful. 10/10 service.

Great Service by Dany!!

Cheap furniture, laminated particle board sold for crazy high prices lol

Stacey Sellers was extremely helpful and courteous. Thank you for all of your help in choosing a sofa for our parents.

Great men and very polite

We are new to the region and needed some budget-friendly furniture pieces that would also look good in our space. At this point, we had gone to various in-person furniture stores and checked out online stores as well. The Ashley showroom was expansive and had lots of options for what we were looking for. The employees constantly checked in on us to see if they can help. They also helped us find a shipping option that would be cheaper and they helped us get additional discounts on some of the items. We had liked a coffee table and end tables set that was no longer being sold, but they sold us the floor model for a discount price, which was really nice of them. I think they really worked with us to keep the costs as low as possible. They also set up delivery for us (which was an additional cost, but necessary since we didn't have a vehicle large enough to bring the items to our home by ourselves) and the delivery was on-time. We had good communication from them the entire time. The furniture pieces we got were good quality for the price and look great. The only reason for the 4 stars instead of 5 is that we had to wait a long time because the employee helping us had to go back and forth from the manager to us to get the pricing right and she was working with another customer, even though there was another employee and barely any other customers in the store (we were there late). I think maybe they could make the pricing and paying step more efficient.

Great price and delivery service!

Africa has been amazing in helping me navigate the purchase of furniture for my new home. I am a very indecisive person so her patience was much appreciated. She is very personable and easy to talk to any questions or concerns I might’ve had. I’m happy she is the one to approach me when I entered the store and was able to guide me through this new process.

Stacey at the Harrisburg, MD location was EXCELLENT. Very patient, kind and knowledgeable. My parents and I had a great experience when we were expecting to have a stressful one. Thanks Stacey for a wonderful experience!

Stacy was very helpful with our first time buying. As well as Kevin the manger he made himself known in our process. Staff here was great all together and made the process nice and easy.

Staff was very helpful

Africa was very professional. She helped me decide on a lift chair. She also told me that delivery would be a long time coming. I'll get it Saturday so long, but not outrageous. She made my experience easy and I am grateful for that.

Stacey was an awesome sales person. She went well out of her way to answer all our questions and point us in the right direction. I will definitely ask for her when I shop there again.😁

Great customer service with wonderful product choices.

Stacey and Kevin were awesome!! Very helpful and so friendly!! Thanks for such a great experience at Ashley furniture in Hagerstown, Maryland!!

Afrika was an amazing sales associate. She listened to our needs and concerns and found options for us to consider. We found the perfect power lift recliner as a gift for our Mom.

Thank you Africa for making the experience of purchasing a dresser for our nursery seamless and efficient!

i had the pleasure of working with stacey today to find the perfect recliner for our new house! She gave us a good deal with great shipping i don’t have to do a thing just wait for them to show up at my house with it!

Afrika...was fantastic and extremely curious and so helpful...will truly be back to purchase a recliner soon

The sales lady Africa was amazing! She was so helpful and friendly, she got us great deal on the coach. We plan on buying more furniture in the near future and will definitely be back to buy it from her.

Zack Barth was a great salesman.

Stacey Wes very friendly and helpful

Stacey was very helpful. Thank you!

Excellent customer Service at Ashley in Hagerstown! Sales rep Liana was wonderful helping find the leather furniture that I was looking to purchase. She and GM Kevin worked to get me all available discounts and price matches and I was in and out in about half an hour! Can't beat that! Thanks Liana & Kevin!

Africa went above and beyond to help me find the perfect living room set!

Exceptional Customer Service from Stacey and John; a lot of great choices and deals. Invite you to visit John’s store; you won’t be disappointed. Randy

Arrived to Ashley furniture and we were greeted by Stacey. She was supper helpful and help us with our problem of needed a sofa set same day. They made it happen. We approved the fast business and helpfulness of Stacey and her team.

Stacey was a fantastic help while my husband and I were looking for our new couch and loveseat. Once we had one picked out she was quick to give us a hand getting everything set for purchase. Truly a great personality to have interacting with the customers!

Stacey and John were great even though they were busy. Extremely helpful, friendly and great conversation!

A huge shotout to Stacey at "Ashley" for going above and beyond to help us get the furniture we wanted. She had the natural abilities to feel and understand what we were experiencing and was able to meet our needs effectively. Thank you for your genuine care and services🙏. I left feeling valued as a customer and definitely will be back.

We were looking to replace our dining set, and the service at Ashley was great. Excellent price and the whole experience was quick and painless. I have no pictures to post yet, as the set is scheduled to be delivered 10/29 . . but I will update it after . .

Zach helped me very much to pick out the best furniture for my townhouse. Very Professional! Thanks!

Great customer service and pricing is great as well will definitely buy again soon

Service at the store was great. But I still have not received my table nor have I heard from the delivery team on it will will arrive!!!

Ask for Afrika! She's AMAZING! Super helpful and helped get us a GREAT deal!

No one ever answers the phone when you need support. I finally got the correct furniture delivered after two months of waiting. Their third-party that was used to deliver my furniture damage my hardwood floors. I’ve been calling them every single day and leaving voicemails yet no one has the decency or respect to return my phone call to fix this matter. If I didn’t live 2 1/2 hours away, I would drive to the store to speak to someone. But their customer service is very lacking and it’s very frustrating. I’m hoping this reaches and maybe they will return my phone call I’ve only left 15 to 20 voicemails

Great customer service,good price.

Afrika was a great sales associat, she did her best to get us what we where looking for! She was very polite and professional and not over bearing letting us walk the show floor without interruptions.

Got this beautiful patio set at a discounted price 😍

Quality + Price = Good Value. Joe DeLuccia helped us through the entire process of selecting and ordering our new furniture. He is a senior representative and his knowledge was most helpful. The check out process was friendly, easy, and quick. Delivery was timely and very efficient.

Lots of options, clean store, and knowledgeable associates. Only issue was the 2 pieces of furniture we were interested in were not in stock at the store but not the locations fault at all.

Joe was the most helpful sales person, not pushy, just concerned that we received exactly what we were looking for, the rest of the staff were very helpful as well, so far it has been a 5 star experience.

Tianna & Aaron were fabulous to work with!

The only reason I’m giving 1 star is because the sales person was great. The problem though is that they’re wonderful when you’re giving them money but when it comes time for delivery they’re not good for their word. If you need something in a certain time frame THIS IS NOT THE PLACE. Nothing but excuses. I was told Saturday for delivery of my bed so I had my old one sent to the dump. Now I have to get a hotel for a place to sleep for 4 days and I have to take a day off of work for a weekday delivery. I will NEVER shop here again. Beyond disappointed. I expected more from Ashley Furniture.

Afrika was the best salesperson, she is a very patient and knowledgeable person! We spent a couple of hours looking for the items I needed. I will never go anywhere else for furniture 🤗

Great experience shopping! Aaron never disappoints! He is friendly and professional. I would recommend shopping for furniture at Ashley’s furniture to my friends. Thanks for the great customer service Aaron!

Had the best experience today at Ashley furniture. My salesperson, Lynn was exceptional! I told her what I was looking for and we found exactly what I wanted. Highly recommend Ashley Furniture in Hagerstown.

Candice Delancey was exceptional! She was patient and knowledgeable. I left the store very satisfied and will definitely go back to her.

Liana served us excellently, very professional and friendly.

Nice selection of about everything.

Buy your furniture here, great experience with Greg and Lynn. No pressure, great deal, and quality piece.

It’s falling apart, not even a year old

The salesperson Ashley was wonderful and listen to the needs I wanted in purchasing a new recliner. She took the stress off of me while shopping for a new recliner and got me in the chair with the color I wanted. Ashley is very good at her job and I will definitely use her for new furniture in the future. Thank you Ashley for your patience and knowledge.

Everyone was very friendly and attentive. Eric was the associate who helped us the first time we came in the store and was the reason we returned. He was very knowledgeable about the different products and didn't hassle us while we tried to make a decision. Great experience, will be returning for more furniture soon!

We just moved to West Virginia and the experience has overall been stressful....BUT NOT HERE! Our experience here was PHENOMENAL! Brandon helped us out and was extremely professional the whole time. All the staff were friendly, kind, and awesome all around. We will be coming back with any furniture needs!

Greg in Hagerstown was a delight. I told him exactly what I was looking for and he rose to the occasion. No harassing me for an upsale. In no time at all I picked out what I wanted. He was a great help, very friendly and professional. My experience at this store was actually a pleasure. Thank you Greg

Expensive

Ashley & Dominique were awesome in working with us and getting us out quick and painless.

My salesperson Ashley at the Hagerstown location did so well for me! She took care of everything very on the ball. I came back for a few more pieces and I asked for her again. Wonderful gal!!

Had a wonderful experience today! Ashley helped us and we walked out with great furniture and had a great experience. Ashley is helpful, friendly, and hilarious!

From the moment we stepped into the store, Aaron Baker was absolutely phenomenal! He was not only knowledgeable about all the products, but also showed genuine interest in helping us find exactly what we needed. His recommendations were spot on, and he went out of his way to ensure we were satisfied with our choices. Aaron’s patience and attention to detail made our shopping experience smooth and enjoyable. I highly recommend seeking him out if you visit - you won’t be disappointed!

Would love to give 0 stars to this location for its customer service and product availability. A couch cushion was ordered over four months ago with an arrival timeline of 7-10 days. After countless calls and supposedly them reaching out to their parts department the same response is giving. A manager will not return a phone call, don’t buy the warranty that “covers anything” because that’s not true either. Out of the managers mouth you can go home and slice up the whole couch and we’ll replace it. Terrible experience

Mikaela was really helpful with the check out process and very knowledgeable!

I recommend ashley in Hagerstown the management is very professional and has a lot of knowledge and the sales people are very nice

Great customer service. The girls behind the counter, Mikaela and Dominique, were very informative and helpful. Easiest furniture shopping experience of my life! Will be back!

I recently purchased a love seat and a recliner chair. Now although the delivery was fast and efficient. Thats not the reason I’m writing this five star review. I had went in and was very confused on who to talk to in regards of actually purchasing the furniture, when I was greeted by a person at the counter in the back, I believe her name was Michaela. She was astounding. I was able to find what I was looking for and even get really good advice on the color of what I was purchasing. She also never wiped the smile off her face while I was there. She went above and beyond in making me feel like a VIP customer! Awesome management and staff there!

I had an amazing experience at Ashley Homestore! The sales staff was very helpful and the management was SO professional! I highly recommend the hagerstown location!

Great experience. Courteous sales people, greates with a smile and competitive pricing. Knowledgeable about product and delivery ahead of schedule.

Had a very good experience Ashley HomeStore help me pick out furniture that I needed for my home will be going back in the future!! Very nice staff and customer service! ❤

Do Not purchase from Ashley’s furniture!!! I just bought two days ago on 4/10 a clearance table set and 4 chairs for about $383. I told them that day me and my partner would pick it up Friday (Today) 4/12 to go pick the whole table set up and two of the associates wanted to show us the table, that one of the table legs was broken and snapped off….. So unprofessional how no one called me, informed me this information about the table leg being broken….. then now all of sudden their telling us in the heat of the moment I have to wait 7-10 business days for the new table leg….. close to two weeks is just plain wrong! I called customer service it was a nightmare trying to get the customer service number for my area to get any help. I was trying to get store credit or something! Luis the customer representative was trying to help me out called this location for the manager to call me. This manager was So unhelpful and couldn’t care less that one of her associates broke my table leg and the store manager SHOULD’VE gave me store credit for THEIR inconvenience. That was the whole reason I called, but she used me signing the contract as leverage! I told her I wanted it that’s why i signed it but it’s silly we have an upside table just lying in our house when we wanted to use it in our kitchen lol….. Bottom line, don’t go and buy furniture here. They’re ALL scam artists!

Would rather give no starts!! Was promised a 2 week delivery, 3 weeks go by and still no contact about delivery. Called and was told it was on backorder, called back to see if they could swap the backorder piece for another sofa instead. Was then told it actually came in but it was damaged so they had to reorder all together. Went in and canceled the original set and ordered something else, again promised it would be in no later than April 3. Received a call on April 1 everything was good to go for Saturday delivery. Friday no info on delivery time etc so I again called them and this time was told it was at the warehouse since Wednesday but it was not checked into their system yet and they would figure out what was going on. Called corporate and was told that my furniture is in fact not at the warehouse and it could potentially be delivered today but would need to be checked in and so it would possibly be next week sometime… So needless to say after no communication unless we contacted them, different stories, and no resolution we canceled the order! Do not buy from them as they lie, lack communication, and any resolution to issues!

We were greeted by Greg once we entered the store. Ask for a referred associate, but she was not in that day. Explained to him what we were looking for and told us to look around and try out the sofas. Let me browse without hovering.How refreshing !Candice came up and introduced herself. She was helpful and so nice. She also offered suggestions.We ended up with a beautiful sofa, chair, ottoman, rug and a bedroom chair. Candice was extremely easy to work with very helpful and gave me a great price! I highly recommend the store and Candice!!✨✨

My experience in this place has been nothing but stressful and unnecessary. An order was placed in November, it was determined that item ordered was discontinued during the 8-12 week wait for delivery. A customer would think that a place of business would call to notify the customer and arrangements would be made to rectify the mishap but that wasn’t the case. Order comes in at the 12 week wait and it was wrong because it was input incorrectly into the system at initial transaction. Long story short this place didn’t go the extra mile to make things right although I did get a call from the GM after making a call about the situation to come in and look for another piece. Selection was slim to none essentially. In addition when my wife and I started from scratch, we walked into Regency in Hagerstown in search for another piece and selection was not to our liking and because ASHLEY doesn’t update their site with discontinued merchandise and REGENCY works with them, my wife asked about the initial piece from a helper, the individual was quick to brush her off and indicate that it is discontinued. Moral of the story, ASHLEY and REGENCY will NEVER get our business again. They need to work on customer satisfaction and attentiveness. We had such a great experience at another place (not mentioning the name) cause it’s an insult to ASHLEY and REGENCY but order was placed on a Saturday and delivered next Saturday with no issues. Don’t bother responding to this message cause it won’t help anything. Beware future customers about these places

Ashley and Dominique was super awesome! Excellent customer service and they both should be promoted!!!!

Went to find living room furniture Austin meet us at the door and pointed my husband in the right direction walked out with a new sofa and recliner Dominique was great to she explain everything to us and said she call when our furniture will be delivered

Great experience today at Ashely’s furniture. Ashley was very engaging and helpful and Ashanti handled our paperwork well.

Great service! Dominique! Janet! Great service. Super happy to get out new kitchen table. Was a breeze!

I’m never one to give reviews but this is the exception. Went to Ashley on Super Bowl Sunday to see what I could find and walked out with a new couch to be delivered and a smile. Austin was amazing, greeted me at the door, gave me space when I let him know I was just looking, but also was there within seconds if I had any questions. Him and the manager worked with me on getting me a great deal and crunched numbers with me. Dominique also was great! She was charming, efficient, and attentive to details. Between setting up the shipping and going over everything with me her and her team were able to make me feel comfortable, not get bored to the point I would look at my phone, and had me laughing along with their conversation like they knew me personally. Will recommend anyone I know to check out Ashley of Hagerstown if needing furniture.

Made a last minute stop and found what we were looking for. Bedroom set for our daughter and a kitchen table. Brandon and Tiana helped us amd both were amazing! Great personalities, easy to talk to and most of all, very professional. Thanks Brandon and Tiana!

Austin and Ashanti were amazing! They were patient and so helpful with our purchase. Also shout out to manager Aaron

Ethan was awesome! Extremely helpful and went out of his way to check every option for us! We are leaving very happy and pleased with our experience we will continue to come and do business with Ethan!

I’ve been searching for nice furniture and found it here. Liana was so patient, knowledgeable, and helpful. Dominique provided great customer service!

I would give 0 stars if I could but I will give two stars for the positive experience we had when purchasing our furniture. When purchasing all staff were phenomenal, very helpful, and got exactly what we wanted. However, everything since delivery has been a complete dumpster fire. We are currently going into week 12 of this. When our sectional was delivered, the individuals delivering the furniture were very reckless with the handling (hitting the furniture on walls). Additionally, there were three damages that included ripped fabric and damaged wood under the upholstery. One damage is understandable maybe but three is a question about the quality. One of the damaged pieces was removed from our house and was re-ordered on 12/2 which is greatly appreciated but is just scheduled for delivery on Saturday, taking us to the 12 week mark. The half of a damaged sectional we currently have has made 0 progress since 12/2. Ashley’s solution was sending a repairman out (still waiting for that).Wouldn’t you think replacing it would the solution? Let’s just put a bandaid on the current issue. I called last week about getting our current damaged piece replaced, instead of continuing to waste time and wait for a repairman to come out and need to re-order it, and wait for a delivery 4-6 weeks again but we still haven’t heard anything. By the time we get our whole sectional it’s likely going to be 16+ weeks. The customer service that has been displayed in the last few weeks has been very disappointing to say the least. When customers are spending a good chunk of money on your products and you mess up, do better and fix the issues in a timely manner and be transparent about what is going on when a timeline is given and is not upheld to.

Ethan was great! Had a wonderful experience

Great people in this store

I went in to buy a recliner. Brandon Markley met me and was so very kind and helpful. I'm now waiting for the delivery of my purchase. Super excited. Thank you Ashley Furniture and thank you Brandon. You made my shopping experience Great!

Tianna and Greg were great . Service was amazing. Got exactly what we wanted and they pulled out all the stops to get us the best price. Recommend them to anyone

My husband and I just purchased a living room set. Ethan greeted us soon as we walked in the door and was very helpful without hovering or being pushy. He was friendly and very easy to work with, definitely ask for him if you stop in!

Greg and Dominique did an amazing job helping us out! Great prices and quality is top notch as well

Greg & Tianna were fantastic!!

We came into the store looking for a specific type of couch and Greg led us in the right direction. He was very laid back and helpful. He also made us feel very welcomed in the store. His customer service skills were amazing as well. Thank you Greg

Extremely pleasant experience. Our Sales member Austin was very helpful and accommodating to us. He went out of his way to help and make sure we were satisfied.

Worst company!!!!! Poorest quality!!!!!! You will never receive another penny from me! Purchased sectional $2500.00, in less than a year, with minimal use, 2 adults in our home, fabric was pulled, torn and pilled! Ashley wouldn’t help in anyway, we purchased extended warranty and warranty company denied our claim! In addition the frame appears to be damaged under the upholstery, that claim denied as well!! BUYER beware, I would steer clear of this place. Even the warranty representative that came to my home had terrible things to say about Ashley as a company. So disgusted, in less than 2 years I have to purchase new furniture.

ethan did a great job helping us find out what matress and bed foundation to get! and dominique did great job with the financing!

Rodneya and Dominique were so nice and helpful. They didn’t follow us in the store like they do in some places and they treated us so we’ll we will be back!! I recommend coming here if you want fast and friendly service.

Rodneya was very patient with me and answered all of my questions. Tiana was very informative and kind at checkout as well.

Honestly, i came in here just looking for a sectional couch with a budget. The customer service was great! Thank you Greg, for trying your best to help me find the perfect couch for me and my family. He is very respectful, he matches peoples vibe, and he’s cool. I recommend people coming to Ashley’s furniture in hagerstown!!

We love our new Sofa, loveseat and dining table. Compared to other furniture stores we shopped at, we've always loved the selection and quality offered Ashley. Greg, our sales rep and Tiana worked with us to find the best finance option. Our experience shopping at Ashley is always five stars.

Afrika and Dominique were amazing both in sales and customer service. Even Ms. Ashanti in customer service was so sweet. I appreciate everyone’s assistance and help with my sale. They informative and apologetic while the Comintern gave them a hassle. I’d suggest and send my friends and family here.

Greg Williams was our sales guy , their regional manager was in town and really helped us get our furniture in the time frame we needed and the sales manager Rodneya was helpful as well

It was wonderful, go see tamara(afrika)she is sweet and helpful

The sales associate Afrika was a wonderful lady to work with to get everything I needed done. All of the people that helped me was awesome. Friendly and courteous. Great people to work with. Thank you all.

This is by far the nicest ashley furniture I have bought from. Sales associates are very nice and understanding, specifically Africa. The manager wasn't judgmental like other stores either. Thanks for helping us purchase our new bed 💕

Greg was very helpful, professional, and friendly! He was very knowledgeable and helped us pick out the perfect bedroom suit for our toddler. Highly recommend!

When I went furniture shopping the staff were the most friendly and helpful people. Delivery went smoothly but I expected a battery pack for the recliner to be included as that is what I was told when I purchased my recliner. I called Ashley Furniture in Hagerstown and they had a battery pack waiting for me to pick up at the store right away. Thanks again to Miranda for getting this taken care of so quickly. Also Tonya is the one who sold me my sofa and she was excellent too. I will refer the Hagerstown Ashley Furniture’s Store to family and friends.

Amazing service from Tamara Brown, Rodneya and Tianna. Very helpful and will be a routine customer at this location

It was great

Excellent service. From entry to departure .

I purchased an L-Shaped Sofa in April 2023 with a full warranty, totally paid. Just 4 months later, the sofa is deteriorating. I have reached out to the Hagerstown location and they are giving me the run-around. I have sent pictures and all the information requested. I have received a poor product and poor customer service. Hoping corporate is competent enough to assist; stay away from this location!

Miranda was amazing. Hands down the best customer service we have received in a long time with all the purchasing we have done for new home she has been the best experience. She went above and beyond helping us find the right size furniture for our space. She was patient and Kind. Thank you Miranda!

Miranda and Mikaela were so very friendly and kind in helping my son and I in our purchases today. We will definitely be back.

One of the worst customer service. These guys are just worried till we make the payment. Once the payment is done they don’t carw about the customer

Rodneya was great and helped us price out the living room we wanted. Dominique assisted us with our check out. Both ladies were very friendly and helpful. We can't wait to get our furniture delivered.

Miranda helped us today complete our dream of getting our couch for our new home! Not only was she full of smiles and laughs she made our daughter giggle and laugh! Truly an angel 😇

The sales lady and the customer service rep Dominique was very friendly and helpful can not wait for our new sectional to be delivered

I purchased a sofa and love seat in November. Told I wound get it before Christmas. Didn't receive until the end of January. Broke the next week. I have called several times and no one will return my call. Absolutely do not buy from them unless you want to feel robbed. Worst furniture company ever. Buy elsewhere and save yourself the stress.

The staff was a great experience and Afrika was amazing.

Great experience from salesperson to the delivery crew. Love our new reclining couch!

Outstanding service and outstanding products.

From the beginning to the end I would say everything was a 10 . From the person selling us the merchandise we purchased to the people who delivered us our merchandise we would say is a 10.

Jesica was amazing and patient. She was very friendly and helpful. Thanks Jesica

Highly recommend Jessica B, she did an awesome job assisting us with our new outdoor furniture. She was very informative, which was VERY helpful with our decision. She did not smother us as most furniture sales people do. Checkout and delivery with Dominique went just as smooth, she also was very informative with what to expect upon delivery. Thank you both for a nonstressful shopping experience.

Miranda was a joy to work with. Very knowledgeable and helpful. She was very welcoming and friendly. Mikaela was very pleasant and displayed excellent customer service skills. Looking forward to working with both Miranda and Mikaela on my future purchases.

Love the personality and helpfulness of Miranda! Customer service does not get any better!!!

Miranda sold us a recliner that we’ve been looking for and couldn’t find anywhere else. Kind, helpful & had us laughing! Thanks Miranda!!

The sales people are not receptive at all. Not that I wanted a tour, but it would have been nice to get a little attention, maybe I would have found something I liked. I think they thought I looked like I couldn't afford to buy anything, because I know I looked lost and no one asked if I needed help. Big mistake.

Rodneya and Dominique were both great help with me finding my first bedroom set. Couldn’t have asked for better sales representatives.

Miranda is a great salesperson.......no pushy at all and had lots of knowledge.

Everyone I dealt with here was nice and helpful. The sales lady, the girls at the counter, and the man who helped us load our new furniture set into our truck. And we got a great deal! We will definitely return when it’s time for more furniture.

I visited the store because I'm looking to buy a new sofa. I was thinking maybe a leather one like I previously had. I was greeted at the door and told the salesperson I just wanted to look around. She was great she told me to find her if I had questions. I don't like to be pressured into a sale. Unfortunately there weren't many sofas to my liking but the prices were reasonable. I will check back.

Miranda is amazing. She helped us so much and got us a great deal! After hours of looking for what we needed, we came back to her for the unbeatable price and the exceptional customer service.

Miranda is amazing. She was friendly and empathetic to our situation. If you’re going to buy at Ashley, ask for Miranda, you won’t be disappointed.

Kaden was friendly, very informative and has the eye for style to help me pick the perfect sectional for my living room and as always, Ashley delivers on affordability.

Will never shop there again got a kitchen table set with six chairs. Two of the chairs were broke so I took them back to get them fixed or replaced refuse to do either because since I picked the furniture up there not responsible for anything that was wrong with the furniture so now I’m stuck with two broken chairs. The customer service sucked and they do not care about the customer. I’m letting you know it’s better to shop somewhere else.

My Csr Dominique was very polite and respectful.I’m pleased with my services with Ashley’s home store .

The staff was very helpful. The store is clean and nice!

If you are looking for furniture come see Jessica Barnes and her helpful friend kiah. We will be back soon

My fiancé and I went to Ashley Furniture in Hagerstown, Maryland, looking for a couch for our new home. When we walked in, we immediately found the one we wanted, so I went to grab someone to help us with the process. Tyler Trainum was the employee who helped us with our purchase, and to say he went above and beyond for us would be an understatement. He thoroughly explained the process, he was transparent, and he answered all of our questions. Tyler made this experience enjoyable and stress-free, and even answered questions about different ways we could personally set up our living room. He helped us determine whether we should finance the couch, or buy it in full up front, and he was completely transparent and helpful when helping us determine what would work best for us personally. Tyler was extremely helpful and friendly and we appreciated his help so much. When we went to the counter to process the payment(s), Kiah Jassani helped us and walked us through every step of the process. She showed us examples of organized and color coordinated lists of the clients she has helped and updated about their purchase with shipping details, estimated time of arrivals, and any other details regarding their purchased furniture and/or shipment to ensure us that we would be taken care of and followed up with. After Kiah gave us all of our paperwork, she thoroughly described what was entailed in all of the papers she gave us, she explained to us what next steps to take, and she told us what to expect regarding shipment and installment. Both Kiah and Tyler gave my fiancé and I very helpful tips and information, and we walked out completely satisfied and excited to get our new couch. Both of these employees deserve a raise as they did an exceptional job helping us throughout this whole process.

I went to Ashley Furniture to purchase a dinning Table . I was treated nicely . I want to give a kudo to Dominique who explain everything , regarding my purchase . Thank You Dominique . I highly recommend ask for Dominique she will go out of her way and may you feel you can go back any time you need new furniture.

Val and Dominique where great! They where true professional!

Everyone was very nice the lady who helped us pick our couch Valeria was very kind and not pushy which I find very nice. Also, the customer service rep Dominique was very professional and kind as well.

purchased a chair and was told it was in, but that I had to pick it up from their warehouse 100 miles away, or pay $40 to have it shipped to the store. In what world do you buy from a store but have to pay extra for the store to get it from their own warehouse, or drive 100 miles and get it for yourself.to to a warehouse,

My customer service experience was GREAT! My salesman Cameron was very knowledgeable and helpful. My customer service rep Brittani was AWESOME! She helped my check out be very smooth and when I had to resch my delivery she was so helpful and went the extra mile to assist me.

I personally want to think Tamara and Brittani for doing an excellent job,

My experience here was amazing! No pressure with salespersons but they were at the ready to assist me with questions and my purchase. An extra shout out to Rodneya for explaining all aspects of my transaction and purchase.

Excellent service from Brittani and Rodneya. Will be back to buy more furniture for my home.

We are very disappointed with Ashley furniture store in Hagerstown. My husband purchased two living room sets in 2020. One of which was leather or pleather. It's not even a year and my leather couch is peeling and ripping. I was told by a sales representative that it would be covered under store warranty since it was within a year. A gentleman from the store came to my house and took pictures and said Ashley would replace the cushions and they would be mailed to me. I waited about three weeks and then when I called. I was told by Tiffany that my case was closed. I was shocked to hear this. I was told the reason being was a mistake was made and that it was customer's fault. I will never make any purchases from Ashley. The furniture is cheap and the customer service is very poor.

Everyone was very helpful, including Valeria, Brittany, Rodney's and especially Vanessa. We had to return a table and chairs due to our inaccurate measurements. They really helped make the switch smooth. We love our new furniture.

Cameron and Brittani were awesome to work with! Very professional, helpful, and efficient! Would recommend them to anyone!

Found the perfect dining room table the other day! Rodneya was amazing! So friendly, helpful, and easy to talk to.

Rodneya was so friendly and helpful definitely made the experience great!

Ashley was our sales lady and she was great and very helpful. We were in and out of the store in no time with a delivery date for our new living room set !!!

I received excellent customer service at your Hagerstown, Md store. I had the pleasure of handling my business with your employee Rodneya Nash. She was very friendly and had great customer service skills. She is definitely an asset to your company. Keep up the good work Ms Nash. 🤗👍👍

After a mishap with our previous table, Rodneya, Brittani and the regional manager were extremely supportive and helpful. We had a wonderful experience at Ashley's in Hagerstown with these three employees.

Great Customer Service! I must say I am a very satisfied customer. I was very pleased by the customer service team. Rodneya and Brittani their team work for finalizing my purchase was superb. Rodneya was great at explaining the protection plan and delivery while Brittani processed my paper work. These two young ladies made the process smooth and my eager to recommend the Hagerstown Location is at a high of 10. If your looking for a professional and friendly location, VISIT ASHLEY FURNITURE IN HAGERSTOWN.

Will never shop Ashley again. Bedroom furniture had 3 drawers that had bottom coming off so they wouldn't open or close and 1 stuck. Service tech (very unprofessional guy) came out and basically said he recommends only 2 or 3 items of clothing in the drawers to prevent that from happening. Received new drawers with no hardware and new drawers didn't fit so well either. Had to take hardware off old drawers and discovered screws were stripped by guys that assembled it. Furniture is cheaply made. So disappointing....spent thousands on furniture that doesn't work the way it was intended.

My husband and I recently closed on a new home and was in need of some new bedroom furniture. Due to spine disorder, we were considering a king size mattress with an adjustable base. We wasn't sure if we could afford it or not, but after working with Maranda, and Tiffany - we were able to purchase our bedroom furniture, art work, and the adjustable base to help protect my spine. Maranda greeted us at the door and stuck with us until we made up our mind. She was knowable and check on what was available and gave us the earliest delivery date. Both Maranda and Tiffany provided outstanding customer service, that I will certainly share with my family friends. Thanks

The Customer Service Associate Rodneya Nash was very personable and great to work with when it came time for financing and delivery set up. Thanks again for the awesome service!! I will make sure I recommend this store with a great team. Rodneya Nash was awesome 👍😎

Had a good shopping experience but very disappointed with the after sales service regarding the delivery of defective furniture. Will think twice about shopping at this establishment ever again.

Kayden was a big help in helping both me and my mom find a new mattress. She was very sweet and helpful. Vanessa was also great. She made the financing portion quick and easy. I had a great experience and would recommend a Hagerstown location!

Second delivery of our Bedroom furniture, still didn’t receive what we paid for the beginning of September 2022. Have to lose a day of work to be home for them to deliver what we paid for. Hoping 3rd time will be a charm! 😩

My first visit to the Ashley Homestore was just to look and the salesperson , named Ashley, greeted me and left me look. Two weeks later I went back and Ashley was there to help me narrow down my choices. She was very helpful. She was able to quickly find out which item were in stock and didn’t need to be ordered. Then at checkout the office manager was very friendly and helpful. Vanessa took care of delivery information and finalizing my purchase. I purchased a couch, loveseat, table and 6 chairs. All were delivered 3 days later. The delivery men were very nice. They set everything up where I wanted it. It was a great Labor Sale and I am happy with my furniture.

They have a good selection and great staff. Miranda was so helpful on the sales floor and answered all our questions (plus some we hadn't even thought of). Then Rodneya walked us through the financing and delivery details. They were both so friendly and made this a much smoother experience then we expected!

Great job from Miranda and and Tiffany at Ashley furniture in Hagerstown. Great friendly and very helpful.

I’ve had numerous bad experiences with this particular Ashley furniture store. They do not honor there own sales reps quotes, match there online website, and nor do they set the right expectations of when clients should receive there merchandise. Forget escalating to a manager or store manager because they clearly do not care about their clients experience and want clients to go to its competitors. They only reason this review gets 1 star is because of Brittani and Rodneya. Those ladies at the payment counter took ownership of setting right expectations. In the future, I would not shop at this store nor would I recommend it to anyone.

Rodneta in Customer Service was extremely helpful and professional in assisting me today. She quickly understood my problem regarding an item that had been damaged in transport and outlined the procedures necessary for me to get additional assistance. I can't say enough good things about this customer service representative. Ashley Furniture should be proud to have such a valuable employee.

I bought a mattress today August 7at Ashley furniture in Hagerstown. I also looked at bedroom furniture. Miranda Jackson was a great lady to work with. She was a great help to me. Rodneya was also great. Great customer service. Thanks to all!!!

Horrible place they lie and take your money I've contacted the store multiple times and did everything asked of me even to the point of giving them more money to pick up the defective furniture they delivered to my home. I've tried to get help from the corporate office with no help and the manager Veronica is horrible and lies , I've escalated my problems with Ashley Furniture to the BBB now with hopes Ashley Furniture will do the rite thing and refund my money before this matter is handled in the court system , BUYER BEWARE DO NOT BUY FROM ASHLEY FURNITURE STORES

Had an amazing experience at the Hagerstown Ashley. Val gave us the space we needed to make our furniture selections then educated us on our options. Rodneya & Brittani gave great customer service at check out. Everyone had a pleasant attitude. Best furniture store we shopped at in the area.

Brittani and Rodneya were simply amazing, great professionals who are very knowledgeable about their job. We had a very pleasant experience with these ladies and for anyone who comes to this location, please ask for either of them.

Cameron and Ashley are fan-diddally-tastic. Both of them were super helpful and had all the details we need as well as all the sass required for adulting.

Rodneya was knowledgeable, efficient and pleasant. Great customer service and exceptional at multitasking!

Very nice experience overall. Tamara, our sales person was awesome. Also Brittani and Rodneya were great at checkout

Very friendly and helpful. Brittani and Rodney were excellent and Tamara is the best salesperson

I was there about a week or 2 ago. I was undecided on what I wanted to get. Until a young lady named Rodneya came and assist me along with Brittney they were so helpful and friendly. The best costumer service I’ve ever experienced. I really appreciate it and enjoyed the conversation. I’m 100% sure I’ll be back again and hope to have the same experience as I previously had. Thank you ladies not only you’ve helped me decide what I should get but you both made my day. I can’t thank you enough.

Brittani and Tyler were very helpful!

I think this store is amazing the person helping me Tiffany Krutuleski was so awesome she was kind n very patient with me and very sweet. I definitely will be coming back for more furniture soon..

Excellent service, which you dont find too often these days. Tamara was very helpful in helping us find a bed for my son. I was showing my husband the bed online and noticed it was cheaper online. I contacted the store and spoke with Brittani. She was very helpful and was able to price match the bed. I will definitely buy from them again.

DO NOT GO HERE. I bought a living room set here back in November. My furniture and apartment were damaged during delivery. When attempting to get the couch through the door, it wasn’t fitting. The guy came up to me and said “sign this”. I was in a meeting on my computer and figured that the furniture was already good to go and that’s what the signature was for since I had bought a bedroom set before and know that they ask you to sign before they leave. I go out a couple minutes later to them shoving and jamming the couch through the door. Once they finally got the couch in, they asked me to sign again and I told them no, that I’m not signing anything because they damaged not only the couch, but also my home. They literally just said “okay, we don’t need your signature” and left. I immediately call to make a report about it. After this, MONTHS go by and I hear nothing from them. I call again and another girl says that the girl I talked to isn’t there anymore so she will have to send a new email to corporate. Couple more months go by and nothing. I called again and was AGAIN asked to send the photos in so they could send it again. 8 months go by and I call AGAIN and the girl said that the 3 people I had spoke with no longer work there and I would have to resend everything again to be submitted yet again to corporate. I hear nothing back, until today wheee I am told that I am denied because of the apparent waiver that I signed, saying that it’s basically okay for them to damage my home to get the furniture in when I was not explained to what I was signing by the delivery guys. I will NEVER shop here again and I will NEVER recommend anyone here ever again

Great experience at Ashley Furniture. I appreciate the quality service from Brittani and Brandon. The time spent was sufficient and easy, No Hassles! Thanks Again!

Our sales person Ashley was wonderful. Rodneya in customer support finished us up wonderfully. Great experience. Thanks! Looking forward to receiving our new dining set.

Cam and Rodneya were fantastic in helping us quickly and effectively. Very happy with the service

Recently bought a rocker/recliner from Ashley. Wonderful customer service from sales, to financing, to warehouse assistance. Quality of the merchandise is wonderful, fairly priced. Highly recommend this store, I will gladly buy future furniture needs from them. Stop in and see Genesis; she'll help you pick out exactly what you need. Five stars all the way.

Just moved to West Virginia and needed some new furniture for the house. We went to a few different stores in the area and then came to Ashley’s. The sales people were very knowledgeable and friendly and made sure we got exactly what we wanted. Then the finance gals were incredibly friendly and made the process very easy to get our bedroom set taken care of. Thank you to all of you.

Valarie and Rodneya were wonderful to work with and made my buying experience enjoyable. I recommend Ashley’s furniture in Hagerstown MD to anyone looking for a great deal!

My husband and I recently purchased a bedroom set and Rodneya was so wonderful with helping us out

Wonderful customer service. Rodneya was quick, efficient, informative, and very friendly.

I enjoyed my time at Ashley furniture and my check out experience with Rodneya and Brittani they made it fun

Brittani and Rodney’s were great csr they help me with my delivery issues

We had a great experience with salesperson Africa! She answered all of our questions and even took the time to make sure we were satisfied with our decision in the end. The Customer Service ladies Rodneya, Brittney, and Amy were all great! They kept us entertained during the entire checkout process. Definitely would return!

Just worked with Brittani to resolve a financial matter and she was awesome. She worked quickly to identify and then resolve it. She contacted me shortly thereafter and explained everything to me in detail. Plus advised me to call her if I have any further issues. Excellent customer service by Brittani!!!

My wife and I recently purchased several items from the Hagerstown Ashley store. Our salesperson, Ashley was knowledgeable and very pleasant. In addition both customer service reps that I spoke with, both at the store and by phone were great. They are Rodneya and Amy, Rodneya assisted with the original sale and Amy arranged for delivery. I commend all three employees on a job well done Mr Spickler

There was a mixup with our order. Rodneya quickly straightened it out with efficiency and great customer service skills. Thanks Rodneya!

Haven’t received our furniture yet, as we just ordered recently. However, our experience in the store was very pleasant this evening. Rodneya and Brittani were very helpful during our checkout process.

so i love shopping for anything but furniture. but after the meeting with Rodneya who gave most warming heart felt experience, I will be returning. She was honest and when it was something that was out of power Mr. Tyler came over and was very professional and helpful i left with alot of few cute pieces and will be go back for more

I am so happy that my husband and I decided to come to this Ashley’s! Rodneya in particular did an excellent job with checking us out and we were even to finance most of our order! We didn’t even know that they had a finance option. Thank you Rodneya for helping my husband and I.

Rodneya was very friendly and efficient. She got my sense of humor and she made the whole buying experience even better. The day after when I canceled my order she was still awesome.

Rodneya offered awesome customer service. She was very friendly and efficient.

Our sales person Ashley was so helpful we were able pick out our furniture and with the help of Amy we purchased and out the door same day. Excellent service!

was in a few weeks ago just before closing to help my mother determine when her furniture would be in (its been months past the org. date) when i get no help i ask for the manager and was told he was out back with his boss TJ . when they came up they smelled heavily of marijuana and smiled all while telling me my mother will not get her furniture still . very unprofessional .

Rodneya Nash and Valeria Eikhvald are the best 👌

Rodneya Nash was so helpful and nice and she really take her time and give really good info.One of best Customer service person I deal with in long time .

High end furniture nice. Not much to say about items in the back of store. Friendly staff.

Tiffany Kvutuleski and Genesis Burch are the greatest! I can't compliment them enough. They went way above and beyond the call of duty! Without Genesis' knowledge and designer approach to decorating a room I would been like a deer in the headlights so to speak and Tiffany's first hand knowledge of billing and delivery system operations was top notch! Thank you both so much for such a pleasurable experience. Ashley is so lucky to have you both!

Tiffany A and Sales Carson were great. Help me in all i need and offer a great costumer service.

Rodneya Nash and Carson were create. Offer greate costumer service. Thank you

Had a wonderful experience shopping today at this location. My salesmen, Cameron clearly knew his product. He explained the different sales they had for Memorial Day and all prices and options for the different items were clearly displayed. He ended up helping me pick out a new sectional! I’m super happy with my experience here at Ashley Furniture, definitely will return.

Signs showed a sale. No price tags on furniture. Depending on how you purchased, cash or finance, is how they offered you a deal. Was not a good experience. Felt like I wasn't getting a deal or sale at all. Will not go back.

I would rather pay thousands of dollars to go to carpentry school, spend years of my life building a piece of furniture, and have both my legs amputated, than buy anything from this store again.

Genesis and Rain were absolutely PHENOMENAL! They took the best care of us as we searched for some new furniture for our home! So sweet and the best customer service! 10/10 recommend!

Great experience with our purchase. Joe Deluccia helped us find exactly what we wanted with no hassle. He was quick to provide payment options, service contract information. Once he handed us off to the customer service department Rodneya Nash took over. She made the final process even easier. They both had a wonderful personality that made you feel relaxed and not pressured. I will definitely be back for more furniture in the future. Thank you Joe & Rodneya for a stress free and a wonderful visit. PN

they don’t never answer the phone.

Aurelia was amazing! She took the time to explain all the different options for all of the different couches we were looking at. She also let us shop and talk in private so that we could figure out which route we wanted to take. We are loving our new sectional that only took a few weeks to get.

We made a purchase on July 31, 2021 for our entire house. With Covid being the cause of many hold ups throughout the year, I can say Ashley Furniture has been great experience. Between the time we spent having our house built, Ashley's were very understanding having to hold our furniture in their warehouse. We received several phone calls a month to update us on the status of our merchandise that was coming in. Our sales representative, Eric Reyes was great!! Very kind and patient with me when I was trying to decide for each room of our house. Thanks Eric!! The store honored the discounts online and I received even better customer service then what I would have got ordering online. Thankfully our house will be finished this week and I had the pleasure of speaking with Rodneya about scheduling our delivery. She is a very kind and respectful person when I call. She understands what has to be done and when I say she is on top of things I mean it. There was a form I had to fill out and she got everything I needed to do emailed to me in the same day. Thanks Rodneya!! I looked forward to dealing with people like Rodneya and Eric! I'll definitely be back to purchase more furniture in the future and have family members and friends know about the service.

We had a great, seamless experience with salesperson Genasis Burch. She answered all of our questions, helped measure appropriately and took the time to make sure we were satisfied with our purchase. We never felt pressured or “followed” while doing our browsing which is something we don’t care for when shopping for furniture. The Customer Service Associate Rodneya Nash was very personable and great to work with when it came time for financing and delivery set up. Thanks again for the awesome service!!

Rodneya Nash was very helpful and professional. She got me in and out of there with no issue. The General Manger also made sure I was taken great care of!! 10/10 definitely recommend.

Buyer Beware!... my advice is to check the online price from the corporate Ashley before you buy in store because they are all franchised ownership. My experience was that I saved 25% more online than the store could offer plus 18mo financing unlike the instore 12mo. I requested a refund via phone approximately 5 hrs after I was in store due to online being considerably less. The sales manager Brandon told me on the phone to come back to the store for the refund which is 45 minutes away. I did this the next day. The 3 ladies at the back of the store were the most unpleasant team of associates I have ever met in a customer service environment. They "office manager " refused to refund my sales tax to my card said it was not policy .... long story short a gentleman that assisted the grumpy ladies in the beginning of this was at the front of the store as I was leaving so I asked him why I didn't get my sales tax returned.... he said I should have because it was canceled within 72hrs. He went back and instructed the office manager to do it and she says I'm not doing it cause it's not our policy and if you want him to get it back YOU DO IT and handed him the credit card machine. I got 100% refund now... which is why the 2 star review and not 1. Again just be aware of how much you are paying cause you may find a better deal online and not deal with the office staff unprofessional demeanor.

Miranda was our saleswoman, and she was perfect for us. She was helpful and knowledgeable but not pushy. She has a great personality and is friendly and fun! We stopped in on Saturday evening of President's Day weekend and came back to purchase on Sunday after going to another place where I couldn't stand the saleswoman, and they didn't have enough help in checking customers out. Miranda was honest and upfront with us, which we appreciate. Taylor checked us out, and she was also very sweet! She explained things to us, and we ended up having an excellent experience in purchasing two new sofas. We feel really happy to have found what we needed with the service plan, which is a smart purchase. When I need furniture in the future, I won't even go anywhere else. There's no need.

My husband and I purchased living room furniture and a mattress last Thursday, and we are looking forward to our delivery this week.. We had a great sales experience with Raven and Taylor.. They worked with us and we made a great deal ... Thank you all for the great shopping experience!!

Sales lady very helpful. She could talk a little louder though. Otherwise great. Sorry we have to wait soooooo long for the order to be delivered.

I'm the plow guy I've never been in the store

The sale went smoothly. However, look out if your furniture has any defects. Ashley does not stand by the warranty. I have been trying to get an answer since November and no one, including the store manager will help me. If I wanted junk, I would have went to Big Lots! Go elsewhere to purchase your new furniture!

Horrible experience. Kept getting calls from this store and when I let them know they were calling the wrong number the woman Vanessa was very rude and even said my husband was insecure. At that point my husband told her again this was the wrong number and she laughed and said ok I will call you to set up the delivery!! This was outrageous. Vanessa would not give us the manager so we called the Frederick store who was not a bit surprised by Vanessa's attitude. Customer service in Brandywine is closed today but they will be notified. A simple sorry we will remove your number would have sufficed. By the way we live an hour away from this store.

We truly enjoyed the awesome and friendly service. Our sales man was very helpful and gave us all the information needed to make an excellent decision. The best part of our experience was meeting the amazing qualified customer service representatives Ms. Christianna and Ms. Rain!!!! They gave us added information and a great service! We highly recommend Ashley Furniture Store in Hagerstown Md. The workers truly make the difference! Thanks Guys!!!

Met at the door by Genesis. She was very helpful, gave us space to see what we liked, helped us understand different options, and was friendly and knowledgeable throughout our visit. We purchased a recliner and sectional with e 3-4 month delivery date. I see a number of reviews that indicate significant problems with delivery. I'll update as we move through this process, but the sales team and experience in the store was great.

Great service, explained to Joe I needed a sofa sturdy enough for 4 large dogs and easy to clean, he took the time to explain the pros and cons on the sofa I was interested in, he was extremely patient and helpful. Christiana was wonderful with checkout. All together a very positive experience. Will definitely shop there again.

Miranda was so busy bragging about how she reached her goal before the end of the month SHE typed in my order wrong and because of HER INCOMPETENCE and a wrong delivery they are demanding that I pay for her incompetence!!! They delivered the wrong items and expect me to pay for them to pick them back up. SHE should be held responsible!!!! I would give them less than a 1 if I could. So thank you MIRANDA for your stupidity!!!

Eric Reyes was an absolutely pleasure for our first buying experience! We got a great deal and we’re in and out of the store within 15 minutes. Christianna, the customer service rep was just as great and explained everything to us! Will for sure shop again here.

Great experience shopping at Ashley Homestore— Ashley was very patient and helped me select a sectional that is perfect for my home. Christianna was very helpful in explaining the shipping process to me, including estimated wait times. Great selection, great staff.

Went into the store in Hagerstown and was immediately greeted by a friendly sales rep, Mike, that took me directly to the bedroom furniture that I was interested in. He gave us the bottom line deal and answered all of our questions. Was then taken to speak with Maria whom was friendly and helpful regarding all questions and completion of paperwork! They were truly wonderful and I would definitely go back for any future furniture needs!

Purched over $7000. Worth of furniture in March of 2021. I was told it would be approximately 3 months for delivery. Based in this information I went ahead and purched the furniture. It is now November 2021 and I have only received half of my furniture. They ignored my phone calls and when I do talk to them they just tell one lie after another. PLEASE SAVE YOUR SELF THE GREIF AND SUFFERING GO SOMEWHERE ELSE. Horrible customer service

Went in to look for some wall paintings and Miranda and Christianna were SO helpful in selecting and purchasing the right piece. A big thankyou to both.

I just purchased a sofa recliner at the Hagerstown Ashley Homestore. My salesperson Rodney was fantastic in helping me with my selection and applying discounts to the listed price. I recommend him for great, friendly and rewarding service. Taylor then assisted me with the purchase, scheduling delivery and explaining my warranties with me. I was extremely satisfied with my experience at Ashley!!! Highly recommended for your next purchase!

Janine was great in spite of my unruly munchkins. She's gets my sales and I will be back.

I ordered a bedroom set on Sept 5th. I was told 12 weeks for delivery, worst case scenario 16 weeks. Mid October I decided to call the store to see if there were any updates on delivery times. Taylor advised me they had my mirror, headboard and rails but the rest of my items would be delivered on November 4th. I was ecstatic since that was way earlier than I was quoted. I made arrangements to have my current furniture removed for the delivery. I called the store on November 3rd and spoke to another representative that told me I was lied to, she had no idea where Taylor got that information and my items wouldn’t be delivered until January at the earliest. I called the store today and spoke to Vanessa, I told her that I am upset about the misinformation and delays, I want to cancel. She told me to come to the store and I could cancel while paying a 10% fee. She was rude and unapologetic. I called the corporate line to find out that the Hagerstown location is privately owned and they make their own rules for cancellations. Corporate advised they do not charge cancellations for online orders or any of their enterprise locations. Jasmine, who was very empathetic and helpful, got the general manager of Hagerstown on the line for a three-way call. Tyler showed zero remorse or accountability for his employees and simply stated “you signed a contract” and “we’re still within the 12-16 week timeframe”Now I have to pay $180 to cancel an order that would have been delivered beyond the expect timeframe (January is longer than 16 weeks) and well past the November 4th date I was told on the phone. Moral of the story- do not purchase anything from this location. Order online only if you need anything from an Ashley’s Homestore, the customer service is horrendous at Hagerstown.

My salesman Joe was really great to work with and I worked with Taylor when I checked out and she was very friendly and took very good care of me!!

Overpriced merchandise....nothing more to say

We have always loved Ashley furniture but due to COVID-19 many items are out of stock. This didn’t stop their newest team member Miranda! She searched for a bed that was in stock and then got it to a price we could both agree on. I really appreciated how she was so personable and asked the manager for help when she needed it instead of feeding us a lot of fluff. We live in Frederick and drove up to Hagerstown when our local store was out of everything and couldn’t seem to find us a bed we liked. Thanks Miranda and manager Tyler for working with us until we were satisfied. Customer service is paramount to us and you guys are top notch! W & L Harden

Very nice store. Clean and well organized with lid of merchandise to choose from. The staff were friendly, helpful, and not pushy.

Great Store! Shopping for new living room suit, stopped at the Hagerstown, MD store. Sales associate Joe Deluccia was awesome. He was professional, helpful, knowledgeable and provided just the right amount of interaction.....not hovering over us but readily available to answer any questions we had. A++. Cashier Christianna was was polite, friendly, and handled out transaction quickly and accurately. Great store, Great staff. Thanks !!

Rain and Greg!!! Amazing people. It’s such an amazing and friendly place.

The staff at Ashley Hagerstown is amazing. Our sales associate Eric was friendly, helpful, knowledgeable and gave us a memorable customer experience. The ladies in Customer Service, Marie and Taylor, did the best job ever. There were several issues with the finance company, but they persevered and stayed on the phone with them until the issues were resolved and we could get our furniture. My only regret is that this only allows 5 stars… they should all receive 10++

Ashley was my customer service rep. She greeted me at the door and I never felt like she wasn't just pushing for a sale. She took the time to find out little things about me and what I had in mind when I was looking for my furniture. we walked and talked and sat on a lot of furniture. She was very knowledgeable about the styles and their functionality. I would defiantly buy furniture from her again. Christianna was also just as amazing. She took the time to make sure I understood every aspect of my purchase and the protection plan. She also took the time to talk with me and made me feel like I was more than just a customer. I will recommend this store and these two individual to my family and friends.

I had a great experience, my sales person was Eric who was wonderful, was able to pick out a sectional that I really liked. Helped me out greatly when my order came but sectional was too big to fit. Called to let them know and Taylor and Christianna were able to help and let me know what I should do due to the fact that the movers were trying to give me a hard time about having them take the sectional back as it was to big (also movers created a hole in my roof taking back down the only piece that they struggle to bring in). went back in to pick something else out and Eric once again was such a big help with it I also let him know about the damage that the movers created (hoping to get reimbursed for the damage but haven't heard anything yet) but over all the employees at Ashely's were so helpful and great.

Had a great experience today at the Hagerstown Ashley, with a great deal and even better customer service. Our sales rep, Ashley was very patient and gave us a great suggestion for a dining room set, eventually bought it along with a living room set. The cashier, Christianna, was also very helpful with our transaction. I will definitely go there again just because of Ashley's great customer service and knowledge of the business. Thank you Ashley!

Taylor and Ashley gave us exactly what we were looking for. They made our experience less stressful than other experiences in other stores.

Eric was so helpful from the time I step into the store. He was attentive and very informative about the furniture. I like send special thank to Taylor.

My Family likes a lot the quality of the furniture at Ashley. We bought the entire bedroom sets for our children when they married. Also my daughter bought her first living room furniture years ago when she was single. My son bought his dining furniture not long time ago, and also my son just bought the living furniture for his parents house (I’m his mother). The only thing that we dislike a lot in our last experience was the customer service at Ashley, they were extremely rude and disrespectful when we were for more than 3 times asking the delivery date for the furniture. We think that everybody that works with customers needs to have the ability to handle any type of question related with the furniture, and also to keep the good mood all the time with the customers instead of having a nasty attitude.

If I could give them less than 1 star I would. We purchased a fully motorized sectional and an additional recliner at the end of March. We were told that delivery was mid June with it most likely arriving by mid May, as everything was coming in early. It is now September 1st and the new estimated arrival is mid September. I have been promised many returned phone calls and never receiving any. At this point I think they are just blowing smoke. I have never dealt with such lackadaisical business practices in my life. Somehow every time you call a manager is never onsite. Who does this? When I asked for the managers name all I was given was a first name. How can you do business like this. I have requested that my furniture be delivered to my house within the next week or I am requested a full refund.

I came in needing furniture for my whole house. The entire team at this location was wonderful. Rodney worked with me for quite a while to make sure everything was just the way I wanted it. I'm thankful for their help and I will be returning to them for all of my furniture needs!

We had a great experience picking out our next couch. We are very happy with the service we got from Rodney, who was very respectful and friendly. We were then checked out by Vanessa who was very helpful.

ERIC & TAYLOR both did a great job. Eric finding us exactly what we wanted. And Taylor with setting up the pain free financing. Thanks for everything.

Christianna and Kattie gave me such excellent service today at the Hagerstown, MD location!

Taylor, Vanessa, Christana and Rain, Customer Service Reps at the Hagerstown Ashley HomeStore were awesome. An issue had come up on the purchase my husband and I had made; they were very helpful in explaining how the situation would work out and what we should expect. Very knowledgeable, patient and friendly individuals . Thanks ladies.

Customer service is very good here. Just didn't find what I was looking for

Very friendly, knowledgeable, and fast service. We went in looking for a sectional couch for our family staff was very helpful in making our selection even got out a tape measure make sure our selection would fit into our new home. Aurella, was very through in the write up of our selection, and made sure everything was correct, and complete to make sure the end of the order will be seamless as possible. Thank you very much for the wonderful experience Chambersburg team!!!

Eric Reyes was amazing from the first two steps into the store. He was attentive and very informative about the furniture. He had us in and out within 30 minutes with exactly what we wanted.

Excellent service and affordable prices. Thank you Greg for your help

2nd best experience with the Ashley Furniture store in Hagerstown, MD. My husband and I had a very good experience the first time as well when we bought our couch. Rodney was very helpful and knowledgeable about what we were interested in buying that day. He got us a good deal on a dinner table, and we love it. It is going to work perfect in our new home. Also had a great experience at the desk for check-out with Taylor. She took the time to answer our questions. Everyone was very nice, helpful, and non-judgemental. We plan to come back in the next month for more furniture to add to our new home.

Bought a sofa and love seat everything went perfect Greg did a great job of explaining the options and Christianna was very helpful at making sure the choices were right and explaining the delivery.

Awesome service by Eric, was not pushy and listened to our concerns, Taylor our CS Rep was just as efficient.. Great team work...

Christiana provided awesome service and made my experience quick and stress-free.

Very nice furniture at competitive pricing, customer service is professional and courteous. They are helpful but not pushy and willing to work with you on delivery dates.

I wish I had read others comments prior to spending money with Ashley Homestore. It has been a very frustrating experience especially for my wife who has been trying to remain patient. 16 weeks since we ordered furniture and only part of our order showed up. She has been promised several times that someone would call her back or that an email would be sent but then we hear nothing. We keep getting told that they will pass on the message and then someone will call us back. The "call back" never happens. When we do actually get a hold of someone it is the same line "I am emailing corperate" well I guess corporate does not care because they are not responding either

We came in February and purchased close to 10,000 in furniture to furnish our new home. Eric was a great salesman but I can’t say much about management. We were told it would be delivered in May, May came then told June, in June we were told definitely end of June so we returned the furniture we were renting and at the end of June we were told July then in July August now that it’s August we are told October. They recommended us change our set so we decided to comply and they want an extra 2,000. I’m so disappointed and upset with the lack of professionalism. I have called the past two weeks asking for the general manager and I was promised he would call. Never called, every day I was told he was given the message so I called today two weeks later only to sit on hold for 22 minutes then I came in. There was a response to my post and I emailed just like it asked and no one responded. Also to add to my post - had a table delivered and it wasn’t finished and scratched my brand new floor up - sent pictures etc. they took the table made a claim and charged me 300.00 to pick up the table that ASHLEY didn’t finish correctly.

My husband and I purchased a living room set for a great price. Christina in customer service was pleasant and efficient during our sales transaction.

Thank you Ashley for helping us with our latest purchase. We'll see you for our next purchase in January!!!

We stopped in on Friday July 23rd to just look around at some sectionals. We were immediately greeted by Auerlia Burlson. She was super friendly and helped point us in the direction we needed to go. We found a sectional that we really liked but wanted to go look at Value City Furniture as well. She have us her card and we told her we would be in touch. Needless to say we came back because VCF quality is not there. She made the process so easy and we ended up purchasing the sectional. Not only did she provide excellent customer service but she went above and beyond. The manager at this store was also super nice and very knowledgeable. The CSR Taylor was amazing as well. We would highly recommend!!

We will be back Ashley the sales rep at Ashley Home store was wonderful.

Our sales person Eric Reyes was amazing from beginning to end. He was very professional and knowledgeable. Would definitely shop with Eric again

👍

Brandon made our purchasing experience enjoyable and did not make us feel like we were being rushed into a sale like some of the other places we visited. Great store and great customer service.

The ashley in Hagerstown does not have good customer service skills and they do not care about the customer shopping there

As I write this review I have been waiting 17 weeks now for an ottoman for my living room and in the delivery of some other furniture, there was a splice in the arm of the love seat. All this goes into this review. Before I share this I do have one positive. That positive being Ashley, who helped us purchase the furniture. She was very friendly and helped us with the needs we had. We purchased a new dining set as well as a complete living room set. Kudos to Ashley. I have attempted to call Ashley furniture in several occasions and I am surprised how a store of its capacity can repeatedly not have someone pick up the phone during store hours. We have even stopped into the store to inquire and several times have been told that the ottoman should be in at the end of the week. When we have stopped in one occasion we shared about the splice and the manager was very pompous, almost making it seem that I would have to take the furniture as is bc I should have inspected all of the furniture before I signed. Really? That to me is very poor customer service. Am I the only one who doesn’t fully inspect furniture when it’s delivered? And how many ends of the week week after week can you be told until that becomes totally unbelievable? So the splice is on the arm of the love seat…..here’s how it works to attempt to get a repair…. You have to have your local store get the information to the corporate headquarters and as the consumer you wait until they decide to call you. That may happen in 4-5 days or even more than a week. In our case we were told the material would be sent to us and once it arrived we were to call and an appointment would be scheduled for someone to come and install the fabric to repair this splice. Well the wrong side was sent so being that it wouldn’t fit we called to say this. And that’s when a situation became totally irritating. We now have no one that will call us back when we call corporate and the times we were called we seem to be running around the merry go round with what needs to be done. Or we are made false promises that are not acted upon. I need more furniture as we are slowly renovating our home and I will never buy another piece of furniture from this store. If all of this is fine with you then by all means this is your place to shop.

Me & my husband to be found 3 rooms of beautifully designed furniture for our newly built townhouse, to be ready in August!! Our salesman(Joe) was really great,got us a good price.

Thanks to Taylor and Rain, we just purchased us some furniture it was well needed. If it wasn’t for these lovely girls holding up those signs that caught my eye I would have never even went to Ashley furniture I was headed somewhere else thanks again Rain and Taylor.

very polite and helpful

Joe was awesome today! Very friendly & helpful. What I thought would be long process he had me in and out on no time! Thank you Joe!

Rodney and Rain did a wonderful job taking care of us today! They worked in our best interest and we got exactly what we were looking for. Definitely a good experience and will be shopping here again for our furniture needs.

Originally had 4 stars. Changing to 2 stars. You can see my original review below. The couch I got was given an 8-12 week lead time. Since I bought it in late May, it has now been 20 weeks since I bought the couch, and I still don’t have it and the store has been pushing out the estimated date every time I call. I paid for this couch almost 5 months ago and still don’t have it!! The store also hasn’t called me at all or sent anything to provide updates recognizing that it’s late. Every communication has been from me having to call them to try and get an update, and even then it hasn’t been helpful. They also haven’t offered anything for my lost time, which would be fair considering I am pretty much giving a loan to the store without interest… I payed 2,000 to them in May, and I still don’t have what I paid for. So that’s money out of my pocket for that long without anything in return so far. Original: Rain and Jeremy were super helpful today in helping me buy a new couch! Only wish the couch I loved was in stock as now I am waiting 2-3 months to get it.

Ordered an ottoman on 12/27/20 and it’s still not in. I just keep getting a run around. They say they will call me back and never do. Poor customer service. I have bought other furniture there, but this is my last time dealing with them. They won’t even let me cancel the order over the phone, you have to go into the store. Terrible

Rain scheihing excellent customer service

great place if waiting over 6 months for furniture and 0 customer service, 0 followup and 0 problem solving skills is your thing. Purchased a complete living room set in Nov 2020, was understood that delivery would be delayed because of Covid 8 -12 weeks. I call on wk 12 was told all but the tables are in and they were going to call me when it all arrived in a couple weeks. we agreed to have what was in delivered and take care of the rest two weeks later. 2 wks come and go and i have to reach out again, im told at that time its going to be another month or so before they are in. they never once call and give updates, i was actually told on the phone by the GM that it was ok for me to call as much as i want SMH. kind of missing the point on the whole customer service thing. BTW, if you call enough they will eventually not answer the phone, be prepared to hide your number to have someone pick up. But dont settle for leaving a message, they will not return your call . In the beginning of this month i was told that the furniture will be delivered on 5/13. I then get a call saying my furniture is in the store and i can come pick it up (that was not the arraignment, they lied and said they did not have it noted that it was to be delivered to my home even though we spoke just 2 weeks earlier that it will be delivered , corporate did state that it did state that the furniture was to be delivered to my home) SO, it was suppose to be taken back to the warehouse last week and be delivered this week, I CALL (again) to make sure it was all taken care of and was informed that it was not picked up and it would be picked up this week to go through that whole warehouse,checkin, set up delivery process. after calls to the esculation department latest is it is suppose to be here this saturday. Even if it does show up that day, it is still a 6 month process to get a product that was paid in full in November. This store is a nightmare!! wonder if i qualify for the memorial day savings on the furniture i purchased during thanksgiving SMH

Do not recommend we purchased a couch set and waited over 7 months and still got the same answer that we got 4 months in so we just decided to just cancel and get a refund if you want to wait over a year for ur stuff this is your place. some one should have at least pushed to get our stuff in sooner since it’s been so long but no one seemed to care they could have at least offered some kind of discount off our order or something they didn’t try to make anything right won’t be giving our business to them

Rain, Brandon, and Aaron were amazing! We walked in just looking around an walked out with a gorgeous couch! We will definitely be back!

Rodney met me at the door with a warm greeting and very pleasant attitude. I told him what I was looking and he went straight to the pieces that I feel in love with. As we walked through the store I felt as if I was shopping with a friend. Once I found everything that I needed he took me to Taylor who sealed the deal. She was very friendly as well as very thorough in making sure everything that was on my receipt was exactly what I wanted. That made my experience pleasant and easy.

I was greeted by associate Josh I explained what type of furniture I was interested in he knew exactly what I wanted with great pleasure doing so ,Josh was very friendly didn’t rush and gave me other options as well. At the finally sale associated Taylor went over my sale of bill as well to showing me what’s in the system following by a picture . Taylor was friendly and took great pleasure doing so

My fiancee and I called before coming in because we were looking for a specific size and type of bed that we wanted to take home the same day. Greg helped us over the phone in verifying that he had a couple different options for us. When we got into the store he showed us our options that we could take home that day. He gave us time to talk privately about it, and was even able to lower the price a little bit. The buying process with Taylor was very quick and easy and she was so friendly and made sure to talk with us while we waited for everything to process. The only bad experience we had there didn't involve Greg or Taylor but involved another random salesman or manager. We don't know his name, but he was white had black short hair and was pretty tall. This gentleman talked down to another lady sitting at the desk, she was an African American woman. It was disgusting to see someone be so nasty over something he did wrong, especially if he's a part of management and ESPECIALLY to act so disgusting in front of customers. Greg and Taylor are the only reason we would consider going back, but that gentleman definitely needs to be put in his place. This purchase was made on 02/27/2021

As soon as I walked in I was greeted by Rodney. We discussed what I was looking for and he took me around the store showing me all of my options. He gave me time to go back around and look at everything on my own and "test sit" some of my options. Talked to Rodney again and explained that I found several pieces I was interested in and that I would be back as soon as I decided on which piece would best suit my needs. Went back in a week later and he remembered who I was. I showed him the pieces I decided on and he was very professional and polite (and fun to work with). The work order was written up and he took me to the customer service department. Taylor greeted us very professionally and was very knowledgeable about our check out procedure. She was a pleasure to work with and answered all the questions I had. My overall experience was wonderful and I would definitely return for other business and will definitely recommend them to anyone!

Greg and Brandon helped my mom and I find the perfect furniture for our new home. Rain was also very friendly at the service rep desk. They made the process fast and easy. We will definitely be coming back for our future furniture needs!

My fiance and I had great services with Greg, Rodney, and Taylor. They helped us with all our needs for a new baby to find us the right couch. I highly recommend go to this store.

Visited the Hagerstown location and the service was excellent. Rodney is a great salesman who personalizes the experience and listens to your item needs and expectations. He went the extra mile and found the color, style and price range I was looking for. Taylor is a very professional customer service representative who explains the closing and delivery process in great detail. She was sincere in insisting I call with any questions. Keep up the great work team!

My husband and I had an amazing experience on 24Feb21 at Ashley Furniture in Hagerstown. MD. The customer service from sales associates, Rodney and customer service representative, Vanessa were beyond exceptional. The customer service level provided by both Rodney and Vanessa were exactly how customer service should be modeled. These two were the reason we continue to provide business to Ashley Furniture. Special thank you to Rodney for running around the floor and ensuring we are taken care of with our wants/needs. You made buying furniture for our new home quick and painless. You were very personalable and not looking at us as just a quick sale. You never rushed our questions and followed us through to the end. We will ensure we continue to buy through you individually. Special thank you to Vanessa for being thorough, detailed, knowledgeable, and gave us smiles to the end. Our son will be so happy to have furniture in 3 days, thanks to you for making it happen. If anyone is looking for exceptional customer service request Rodney and Vanessa. You will not be disappointed. We hope to bring back the business soon for more rooms to be redone. @Management- Please be sure to acknowledge the hard work of those employees that go above and beyond like Rodney and Vanessa. They deserve any bonus and any other acknowledgement.

I really appreciate all the help Brandon and Amanda gave me through the process of selecting my furniture.

Rodney the sales associate did great. Rain-customer service Rep did a great job also. We found what we wanted and our transaction was done in a timely manner.

Janine and Vanessa were great!

Very nice staff , Greg is amazing such a nice salesman ! We was impressed the deals was better than bobs had to offer. We ended up purchasing a living room set . Very happy

Terrible customer service. Vanessa and Erin have continuously been rude to us while we are trying to get our furniture. They delivered our couch with no legs! When we called they said they could get us free shipping on our chair that we were still waiting for instead of picking it up. Waited weeks to hear back about the legs and chair. Each time calling there was some excuse as to why something wasn’t right. We got fed up and called about our chair again. After Vanessa telling us she would get free shipping on the chair she claimed she had no idea what we were talking about when we called to schedule the delivery. After months of waiting, we still don’t have all of our furniture! Vanessa is also very rude whether it’s in person or on the phone.

TIPS FROM UNHAPPY FURNITURE OWNERS Update on broken furniture from Ashley Home Store (Hagerstown Md) Hindsight RUN AWAY AS FAST AS YOU CAN! Now if you are lucky to get furniture that has no problems, none of this matters. But if you miss seeing something broken and signoff, you own it through A LONG DRAWN OUT WARRANTY PROCEDURE... IF the delivery person says sign it anyway and the store will make it right...DO NOT SIGN. REJECT THE FURNITURE! BUT WE MISSED seeing the chair had a broken frame that the recliner mechanism attaches to. WHO NORMALLY TIPS FURNITURE OVER & INSPECTS THE FRAME? We saw the chairback didnt seem right, but let delivery guy talk us into accepting it. Should have noted the problem myself at least. Should have had the delivery guys flip the furniture over...INSPECT THE FRAME! Don't worry about inconvenience to delivery guys to check it All out. Take an hour if needed! BUT DO NOT SIGN UNTIL WITHOUT A DOUBT. We DID everything else right...recliner the recliners, check fabric/stitching, check for padding in backs/arms etc. SO..WE ARE $CREWED at this point! Don't deal with Ashley Home Store. Had we known what we know now, we would not have bought there. Honestly, anywhere likely had been the same way. IF you don't reject furniture on delivery and you find out it is broken (frame, etc.)....you are at the mercy of their warranty. Store does not care once 72 hour window is up. They have their money!...our money thru 3rd party credit. Only recourse is to dispute the charge if on credit card...but the store will legally refer to the signed receipt invoice. So you're really STUCK with a broken furniture under WARRANTY. AND THEY KNOW IT. WARRANTY process. File a claim. Store won't help you. They will act nice, but they really don't care. They will be quick to tell you contact CORPORATE office. They will remind you the store does not deal in SERVICE ISSUES. Back tomthe 72 hour window...maybe why they wouldn't return my phone calls...they knew! CORPORATE will remind you of what I said above...it's a SERVICE ISSUE after 3rd day. Corporate office will notify the 3rd party business for repairs. THIS CAN TAKE WEEKS...UP TO COUPLE MONTHS! In our case of the broken recliner chair frame... and who knows if the recliner mechanism is broken (not holding weight when semi-reclined). 6 WEEKS WAIT TIME for a service Technician to physically come to the house to verify what is wrong with the chair. 2 1/2 months from delivery date (Jan 16th)! And still can't be used. Technician will decide if the chair can be repaired to NEW CONDITION...or if it needs to be replaced. Takes almost THREE (3) MONTHS to officially determine! ABSOLUTE NIGHTMARE! AND DOES THE STORE CARE...not really! Quick to remind you its not their problem. RIDICULOUS! And the most annoying part is the store manager does not care. No reply to my email even as little as to say sorry. And dare try to let a district msnager know! The store managers doing all they can to hide your problem. Will anyone reply to emails sent? No! The honest truth is these managers know this process and if they were to be honest, 99% of customers would flee...run as fast as they can. Contacted BBB.

My experience has been exceptional from purchase to delivery. I bought a dining set, area rug, and sectional sofa . Greg was very knowledgeable and answered all my questions. I felt very comfortable with my purchase. Vanessa is so personable and a delight to talk to. She arranged my delivery and gave me updates on my order. Aaron is the store manager who also checked in with me to make sure I was satisfied with my purchase. He was so kind and polite and always willing to take care of me. Edwin and Marvin delivered my furniture. They made sure to place everything exactly where I wanted it. They were very careful not to make a mess in my house because it was muddy outside from the recent snow. I will definitely be returning to Ashley for my furniture and decorating needs. These people have gone above and beyond.

Ashley was great to work with, she found the perfect love seat and recliner for me and Taylor made check out a breeze

What a amazing experience! I spent the whole day with this team working on refurnishing our new dream home. I give them a 10 out of 10 in customers service! They were helpful patient, and respected every need I had to make our new house a home. Not to mention they have great personalities! If your trying to find the best of the best check out the hagerstown Ashley’s home store ask for Greg, Vanessa, or Jackie! You will not be disappointed

I ordered a living room suite in November, was delivered in January and a week later I had them pick it all up due to 2 out of the 3 pieces were broken. Ten minutes after the furniture was delivered it was broken and I called the store. I did end up getting a refund for the furniture, however, I am still out $264. Which I am okay with at this point but I would not recommend this furniture and will not purchase any Ashley Furniture.

Worst customer service I’ve ever experienced!!!!!! My parents and I went into the store today to check on the order status of a dining room table because it had been past the 12 weeks we were quoted to wait. Taylor a customer service representative who “helped” us told us it wouldn’t be coming in for another 8 weeks..... which considering covid and shipping delays was understandable but this was never communicated to us and when questioning why my parents never received so much as one phone call she proceeds to say in the “notes” in her database it said representatives had tried calling both my parents but there was no answer and they were unable to leave a voicemail. This was a complete lie. Neither of my parents had received a missed call nor voicemail from the store. Taylor then accuses my dads voicemail box of being full? She then proceeds to use the store phone to call my dads number on file and what do you know, my dads phone starts ringing and it was perfectly fine to leave a voicemail. It’s obvious the representatives never called and simply made up the fact that they did. The worst part is instead of owning up to it and just apologizing, Taylor tried blaming it on my dad and was extremely disrespectful and passive aggressive. I’m sure this one experience isn’t reflective of the entire store, however I do not recommend Ashley’s Furniture solely based on the lack and care of customer service!!

From the moment Sales Associate Janine greeted my wife and I, we felt no pressure of a sale. She seemed to have just the right amount of interaction to allow us to look around. Once we found the item that we wanted, she was able to help us make the right decision and led us to the Customer Service Representative Amanda, who was equally pleasant to work with. Overall, we had a great experience with Ashley Homestore in Hagerstown. Thanks