Ashley Store | Hunt Valley, MD 21030

We visited the store on 11/12, the salesperson was very helpful and attentive. We purchased two couches the day of and were told that they would be delivered to our home by the end of the month. A couple days after, I decided to read some of the reviews and became concerned that we would receive the couches much later than expected, however, this was not the case. They called me on 11/22 informing me that they were ready to schedule a delivery date. They delivered the couches today (11/29), the two gentlemen were quick and efficient. The couches look great and we were very pleased with our experience!

Wanted to leave a review because we had a great experience with Josh helping us in deciding our furniture . He was very patient , kind and helpful . The only issue we had was the estimated delivery would be a little longer than expected but we can manage . Otherwise ask for Josh !

The salesperson, Moses, was terrific. Extremely efficient and quickly gained perspective about exactly what we were looking for. A good experience from start to delivery. Moses truly made this a great experience.

I ordered my furniture on 9/4/23. I’m guaranteed not to get it before Thanksgiving but if you come over I’ll still cook a 5 course meal if you’re willing to sit on the floor. Thanks Ashley…

I ordered furniture from this sore on October 7th. Paid cost, shipping and handling etc on same day. Was told half of the stuffs will come on 16th and half will come on 17th. I did not received any call on 15th as promised nor did I get any stuff on 16th. So, I called the store and spoke to customer representative who said my furniture will come on November 1st week. I asked to speak to office manager because I was told 16 and 17th for the delivery dates. Called was transferred to office manager who was nice enough and said she will expedite my order and I will get half of the stuff on 19th and half on the 20th October and I will get call on 18th for delivery time. Since I didn’t get a call until 6 pm on the 18th, I decided to call the store. Costumer representative, Nichole, said my delivery will be on 26th, and I again asked her to transfer to office manager, she said office manager is at lunch. I was surprised and questioned her lunch or dinner at 6: 19 PM, or avoiding to transfer the called. I was kept on hold multiple time and finally given number of the corporate office. Called the corporate office no one picked up the phone as it is now 6:40 PM. I then called the store back and spoke to Nichole again and asked her to speak to manager and questioned her manger should be done with lunch as it is now 6:55 PM. My called was transferred to Ariyana (office manager, I guess), who now told me she can see if someone can deliver half of my stuff on 20th or 21st. Since there is no clear answer I said I want to cancel my order and requested the refund; apparently I was told I can’t and she will give me a call tomorrow. I STRONGLY SUGGEST EVERYONE TO AVOID GOING TO ASHLEY, IF NOTHING SAY NO TO THIS STORE.

Moses was a great salesman, he gave me time to look around. I would suggest anyone to shop at this location in Hunt Valley.

We just bought a sofa yesterday at the Huntvalley MD store. The salesman told us that there were a bunch of these sofas in the stock and that would take like 1/2 days for them to call and schedule the delivery. I called today to confirm and they said that eta is two weeks for the sofa to go to warehouse and then they will schedule! If we knew about that, we would not have bought. This is straight misleading and bad faith. The company has to comply with what the salesman told us. Absurd!

Great experience at the store! Staff was the perfect balance of friendly and helpful without being too pushy/aggressive. We had a bad experience at an Ashley Store in a different city a couple years ago and this store more than made up for that. Excited for our new couch to arrive!

Great service