Ashley Hunt Valley, MD
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
Excellent customer service Pete, Arianna, Lena. Thanks again.
I bought a bedroom set about 15 weeks ago and paid full amount on purchase date. They said it will deliver between 8 to 12 week. After 15 weeks they send wrong bed and a broken drawer so they waisting one day of my time and left a mess at my house and I got nothing because they have to return everything!!! Several time I call to store to talk with manager but they said manager is not here and she won’t back. God know how long more I have to wait for them to deliver right stuff
Stay away from Ashley. We’re still trying to get a refund from the shady store that closed in Bel Air.
I ordered more than $4k furniture from this store on Oct. 30, 2021. After waiting 6 months, they were finally delivered on Mar. 25, 2022. However, two pieces came in damaged so they were brought back to the warehouse by the delivery company, and we were told that Ashley will replace them asap. There was no follow-up calls or emails from Ashley after one month, so I went to the store and checked the order status with the manager. I was told that the system shows all the furniture has been delivered, which is absolutely a lie. The manager said she will email the corresponding office/agent and ask about the status of the returned furniture and will call me back. After waiting another 3 weeks, no response, so I went to the store again. The manager told me that the office hasn't replied to her email yet and they will follow up. After another 3 weeks, still no response. I went back to the store again and was told that there was still no reply from the office, and they will escalate the case to a higher manager. I asked for a refund or to reorder the furniture that was damaged but they refused because the system shows the furniture has been "delivered". It has been a nightmare experience in the past 9 months. I will never buy furniture from Ashley again. The entire company is unprofessional, unresponsive, and irresponsible.
Hunt Bailey Ashali fernicher .sussage-pavan patel
We'll definitely be back. Liz was very helpful and friendly, and the selection of styles was great.
I bought sofa set from Ashley on Friday the 29th. before I paid them they told me sofa set is available to deliver next week so I purchased it. paid in full $2500. After they received payment I ask for delivery date. the manager and two different sales person was involved in my order. all of them told me they have to call me back for delivery as they need to get invoice approval from cooperate. today I called to find out as I didn't receive any call from them. person name Nicholas who has no manners at all. she gave me all confused answers for my order. i asked to speck with manger she said manager is busy with interviewing people. then i ask to speck with sales person Dimitri as he did my order along with his manager. she put me on hold for 15 mins. I hung up and called back she put me on hole for another 12mims. and while I was asking question she put phone on side. I just finished wrote email to direct Ashley caproate and I am on my way to their store. They cant play with people money and time like this. very unprofessional . This particular location is giving bad reputation to Ashley. we have been shopping with Ashley last 15 years always had good experience. They don't even deserve one star.
Big shoutout to PJ and his expertise. He’s very knowledgeable and friendly. I am looking forward to my next visit.
Was searching for new living room furniture. With the help of PJ I was able to get everything I was looking for. Great and knowledgeable service.
Leroy was the best and most courteous salesman I have ever had the pleasure of working with. The manager liz was very helpful. I would recommend this store to my friends