Ashley Store Lexington Park, MD

Catherine was amazing helping us and making sure we had everything we needed.

Bought a new living room set at Ashley Furniture. Raven was very helpful and knowledgeable about the products they carry. I was pleasantly surprised by the amount of inventory and the different styles they carry. Highly recommend.

Cathrine did a phenomenal job helping us pick the right set for a good price

Working with Meagan was a phenomenal experience!

I recently moved to California, MD, and visited Ashley Furniture to furnish our new home. Upon arrival, we were greeted by the store manager, Shane, and spent some time looking around. After careful consideration, we decided on the Cresswell sectional and a dining room table. Shane introduced us to Katherine, a sales associate, to finalize the details. Katherine was thorough and professional, going over the sectional's configuration multiple times. She even drew a diagram to confirm the exact arrangement we needed and had us sign off on it. Feeling confident that everything was in order, we left the store assured, despite knowing we would need to wait several weeks for delivery. We picked up the dining room table from the Brandywine location a few days later without any issues. However, after waiting for three weeks, we received a call informing us that the sectional would be delivered on a Saturday. I rearranged my schedule to be home for the delivery, missing my son's football scrimmage to ensure everything went smoothly. To my frustration, the sectional arrived, but it was the wrong configuration. We refused the delivery, as it was clearly not what we had discussed and signed off on. Confused and upset, I drove to the store to speak with Katherine. Surprisingly, she initially tried to steer me away from speaking to the manager. After insisting, I was finally led to Shane. He admitted that the order had been entered incorrectly but offered no real solution for the mistake or compensation for my wasted time. He informed me that they couldn’t process the return immediately and that I’d have to wait another 72 hours before they could even start the process of reordering the correct sectional. This meant I would be left waiting weeks once again with no furniture, despite their error. What made this experience even more frustrating was the lack of communication. At no point did I receive any email updates or proactive outreach about the order or the issue. I had to call the store myself at every step just to get basic information. For a company that I had spent thousands of dollars with, it was clear that my time and business were not valued. After this complete failure to resolve the issue, I decided to cancel the order for the sectional altogether. Unfortunately, even the cancellation process was a disaster. I had to visit the store four different times just to finalize my refund. On the last visit, the assistant sales manager struggled with their equipment and couldn’t process the refund. She had to call another employee to assist, and even then, their printer malfunctioned, dragging out the process even longer. This experience has been a series of unprofessional missteps and a total lack of respect for the customer’s time. I cannot recommend Ashley Furniture after this ordeal. If you value your time, money, and peace of mind, I suggest shopping elsewhere. I certainly won’t be back.

Great customer service!

Just be aware when you buy from Ashley, their return policy is so much worse compared to most other furniture and mattress stores. Bought a $7K bed suite, the base doesn't work as advertised, and they won't exchange or refund. You buy from Saatva you get a 365 exchange or return. You buy from Bob's Discount, you get 90 days. You buy from Ashley you don't get the free delivery and the return policy is like 2 weeks, not enough time to really get a feel for what you buy. Don't buy from Ashley if you want decent delivery and to reasonably return/exchange your purchases. They'll never get another $7,000 from me, let alone a penny. Only giving another star instead of just one bc the sales staff were friendly

We visited the store Vanecleus was very helpful. He knew the Inventory in the store and it’s location. We were looking for sleepers. He also offered us some alternative options! He has such a positive attitude! Great customer service! We purchased our desired sleeper sectional based on his high level of customer service! Robert and Jamie Curtis

Raven was excellent helping my mom pick out a mattress! She really knows how to help you find the right mattress to suit your needs. Also thank you to her for assisting me in looking for nursery chairs. Will definitely be coming back!

Zach was really great and helpful. Helped us getting everything we wanted.

Vanecleus was incredibly knowledgeable about mattresses and my needs regarding them

Vanecleus Alexander was great got us what we needed quickly and helped us find the perfect pieces for to make our house a home.

Ordered replacement sectional sofa back pillows and throw pillows. Although the initial ordering with corporate was a bit bumpy, local management stuck with it and ironed it out. I received the replacements quickly. Excellent customer service! Would definitely recommend!

Very nice service and flexible options. Vanecleus helped us out and got us a great deal. It was easy to find people on the floor to ask for help and I love the couch we got.

Vanecleus Alexander did a great job taking care of us today! Thank you!

Van was very helpful

We had a wonderful experience. Vanecleus Alexander was friendly and knowledgeable. Great personality. We were very impressed with him.

Vanecleus was very patient and very helpful today with our purchase ☺️

Vanecleus wax extremely helpful in assisting us in finding my wife’s dream couch. And he got us a fantastic deal

Catherine is phenomenal and such a sweetheart. I didn't get the younger ladies name that also helped but I believe she is a manager and was also excellent and helped with getting me the payment I wanted. Ty both!!!

Vanecleus was exceptional. Very professional, knowledgeable, friendly, patient. Will definitely be back looking for him!

Van was amazing helping us today

Had the pleasure of working with Vanecleus tonight while looking for a new bed. Store was well laid out and he was very friendly. Took the time to go over different options and availability’s for the beds we were looking out. 10/10 Great experience look forward to shopping there again.

Vanecleus was extremely helpful and welcoming! Provided all the info we needed and more!

Vanecleus did a great job at helping us get the beat price on a new living room. He offered us many great options and was very upfront about everything. Definitely recommend asking for him next time you visit.

Vanecleus was super helpful!!

Vanecleus is the guy to see at Ashely/Regency. Helpful when you need it, but never felt any pressure to buy anything.

Vanecleus did an amazing job, I'll definitely be back and look forward to working with him as I peace together my new household, and will also be referring customers to him.

Great experience! Vanecleus was extremely helpful and great to work with. I was able to find exactly what I needed. Even better it was a floor model so I got to take it home same day. Great prices too!

Vanecleus helped us out with picking the right couch. Very helpful and nice.

Very helpful Thanks van!

We quickly found the furniture items needed at a fair price with the assistance of Mr. Alexander. The process was quick and seamless. Mr. Alexander was friendly, professional, and patient. I highly recommend Ashley Furniture and Mr. Alexander.

Van was very helpful helping my family find our dining room set!

Van was able to help us find a dining set just before the new year.

Vaneclus was very polite, good deals, and military discount.

Will never purchase from here again.

Van walked with me to find exactly what I needed. Excellent Customer Service.

Awesome service by Van absolutely great job

Vanecleus was amazing and helped me ina crisis moment to find the perfect couch for our family. He was respectful and courteous to us. I highly recommend!

Van went above and beyond. He was very professional, and helpful.

Very good experience. Van was extremely helpful and pleasant.

This review is for the sales rep Van only. He was very helpful, friendly and worked with me to whatever possible to get my purchase correct.

The staff at the store was so knowledgeable and friendly. They made our shopping experience an extremely pleasant one. Particularly Andrew - who took the time and lent his expertise to guide us in choosing the right bed. Thank you everyone at the Lexington Park location for all your help!

I came into the store and M Ray Ray met me at the door with a really nice smile. He was very knowledge with all my questions and explain to me about the different pieces of furniture. Thank you.

Just want to tell Ray Ray Thank You! You were most helpful, attentive and professional! Thank you for providing the information it is greatly appreciated! Have a great weekend! Jan

Andrew, the “Sleepologist” at this location is absolutely amazing. He was so helpful, he gave us his honest opinions, and was so personable. I don’t have enough nice things to say about him. The other staff were also very pleasant and made the purchase experience easy.

Great place smd very helpful staff

This is my second purchase from Ashley Furniture from Lexington Park, MD, my first experience wasn't the best (bed base was not working properly), and it took a few weeks to get it replaced. But the customer service there is AMAZING! 🤗💖I was lucky enough to get the same sales person on both visits (Andrew/Bruce 😁), is a very respectful, friendly and thorough salesman and he makes your shopping experience fun, easy, and less stressful. He spends the time you need and is very knowledgeable about all of the pieces of furniture in the entire building. I highly recommend him as a salesman while you shop. All of the employees there were very respectful and super nice. Thank you all

Lots of furniture but super pricey!

Amazing. We just had our house finished and we are getting ready to furnish it. I started looking at the furniture stores in the area and reading the reviews. Heads up folks, if management only comments on the 5 star reviews, that only gives more credibility to the 1 to 3 star reviews. Which, because they are being ignored, tells me to shop elsewhere. Sad that companies refuse to stand behind their products and service. I don't buy from the cheapest guys in town for that exact reason. If you don't charge enough, when it comes to resolve issues, you'll lose money fixing the problem. Figure it out, Ashley's because you are not getting my business based on your poor reviews.

Rigel Parks is definitely wonderful at everything . I didn’t feel pressured or bad when I didn’t get approved for my card . Thank you so much for your help . Make sure u ask for Rigel !

This place will sale ya something in a heartbeat, but trying to get Service on what you purchased is a NIGHTMARE !! BEWARE !

Great customer service team! I worked with the best- Kristina was professional, helpful, extra patient and nice- she did everything to make sure I was satisfied! Great management staff on both days I was there and also I want to shout out Angela for her great help- they are amazing!

Kristina was very helpful in answering our questions and making our couch buying process easy.

I’ll start off with this, I appreciate the efforts from the manager to keep my business but when you’re told 1.5-2 months for furniture and I’m not actually going to get the furniture until 5-6 months after the purchase date, I’ve lost faith in your business completely at that point. Once the two month wait was over, March delivery turned into May and May turned into June. If you need or want furniture soon or in any timely manner, this is not the place to go.

I made a purchase that was delivered in November 2022 and the delivery guys damaged a wall inside my home. At the moment, the delivery guy just looked at my wall then me and said "O my bad" and kept going. Aside from that they left a mess with packing materials inside and outside. I've been trying to get a response from Regency Furniture about how they will resolve the damage they did inside my home for four months now and they are completely ignoring my complaint and the damage that they caused. Regency is pretty much forcing my hand to make it a legal issue to get a resolution.

According to Ashley Furniture in Lexington Park, and their corporate offices, the pictures depict normal wear and tear. The sectional is only 4 months old, and cost approx $3k. When first brought up, their customer service submitted a repair ticket. Two weeks go by, and I’ve heard nothing. I call the store again, an am told that corporate would take no action and stated normal wear and tear. I wonder how long it would have taken them to call me if I hadn’t contacted them….I then spoke to the District Manager, who was friendly, but the results were the same. So the end result is that Ashley Furniture does not stand behind their product and lack customer service skills. Please learn from from very expensive lesson, and stay far away from this company. Their motto is “Every Guest Counts”. It should be modified to “Every Guest’s Money counts toward substandard product and poor business practices”.

Carrington was was very nice and helpful.

Extremely helpful salespeople who don’t pressure you to buy. We worked with Ray and he was great, answered all our questions.

Shedale Ford Yolanda Erica Great customer service

Carrington was wonderful! She showed me all the dressers in stock and helped me decide! I hadn't planned to buy tonight but she convinced me so I did and I can't wait for my dresser to get here!

Our purchase and delivery went smoothly. The protection plan that they hawk is essentially worthless. It sounded worthwhile considering we have young children but our claim for ink damage was denied. Be mindful of this when they push this additional purchase.

Excellent customer carrington, Katherine, yoland was a big help and we will continue do services with them

Mother and I went to buy a mattress for her. Everyone was very professional and nice. They answered every question she had. Cudos to Rigel, Ashtin, and Yolanda.

Good selection and good prices.

Alot of selections to choose from, actually two floors! Would have giving g the 5 star if the salesperson(s) were knowledgeable and could do simple math.

The delivery man carried the reclining loveseat by himself and dropped ìt one end. My husband has Alzheimers and didn't notice the frame was bent until they left. Instead of replacing the loveseat, the policy is to repair the one they dropped and broke. I am not happy. Customer Service is gone.

The service was excellent at beginning, but after pick we ran into issues. I do not highly recommend. Do yourself a favor and do business elsewhere! The management is horrible!

Glenda is amazing! So kind & helpful!

Glenda, it was great to work with. No pressure and very helpful answering questions.

Thank you Jaden C. For a wonderful experience at your store. You gave us the time to shop around and make our selections. You were always nearby if we needed assistance. I am very happy and pleased. Alice Crute

Great experience with Kristina! She was friendly and knowledgeable and worked with me on price, even after the fact, when I found the set I ordered cheaper online. Will definitely be back!

I have been shopping for furniture for my new home and decided to drop in on a random weekend. My family and I were greeted promptly as we entered. And had the pleasure of working with a wonderful gentleman named Andrew. He was very patient, sweet, kind, and knowledgeable. He was able to pick out pieces similar to what I was looking for. Oh and did I mention he’s great with kids. Will definitely be back.

Shane was very helpful. He gave all his knowledge to help my family. We came initially with all 3 of our children. He was extremely professional. I came back alone and he walked me around helped me so much! Ordered our entire home!! Thank you again

Thank you to Ms. Glenda for your assistance with our purchases.

Nice showroom. Helpful staff.

I personally am not a fan of the prices of most major furniture stores but this review is based off of my experience at this store. The customer service was great, most times people try to upsale you to make more money but at this store they certainly will work with you and your budget. I needed a new mattress and Mrs. Glenda not only found me the perfect mattress for my back problems she got me a great price, especially considering how expensive mattresses can be. The staff was amazing and very helpful thank you for helping me with this process.

Lots of items worth checking out. Styles change over the years. Something for all tastes in this store.

Spent a lot of money here. Was told one thing then after my stuff came in was told another thing. Store manager is trash and two faced. All nice in store but after you get your stuff take a hike. Never spending money here again. Tempted to just return all of it!

Recently visited Ashley’s in search of furnishing my apartment. Immediately as I walked through the main door I was greeted and helped by Shane. He is a super down to earth guy that is knowledgeable of the furniture in the store, and he caters to customers needs. I highly recommend visiting this location.

Staff was a little pushy and prices were high

Matthew was wonderful. We were buying furniture for my stepsons first home and we found the perfect pieces and Matthew helped us modify our choices to find items in stock.

Thank god we now have a reasonable price furniture place in town. I had a great experience in store picking out my furniture. I bought a sofa and love seat for my living room and a sectional for my basement both sets are beautiful and good quality. This is a combination of Ashley and Regency’s furniture so there was plenty of inventory. The reason for three stars is their delivery company is horrible. My couches were due for delivery may 26th the delivery driver came to my door looked at the door and said sorry couches won’t fit. I was a little flustered because the men didn’t even try to move any of the couches into my home. I could understand maybe the sofa but how could a sectional not fit? Keep in mind I live in a single family home with standard doors. I have never had any trouble getting furniture in or out my house. I politely asked movers if they could at at least try and they refused and left with my furniture on their truck. I went to Ashley with the intentions of getting a refund but the sales staff talked me into looking for smaller pieces which I couldn’t find because all the pieces I wanted was basically the same size. I had to reorder same furniture and with the intentions of just instructing the movers to leave my furniture in my drive way and I’d figure out how to get them in house myself. Fast forward a week later furniture came with different movers and they moved every piece in my home with no problem took them less than 20 minutes. Ashley really needs to look into getting a new delivery service. On the bright side of this experience was the sales team everyone there is really nice and tried hard to fix my problem.

Great store. What is on display may be out of stock which was the case for everything I was looking to buy at the time. There are friendly people here. If you are willing to wait anything can be gotten that is displayed.

The sales team was amazing and the General Manager was a big help thanks Hakeem.

I will never go back to the Ashley furniture store in LexingtonPark, MD anymore. ,Because, the managers along with the sales person will straight up lie to your face just to get your business. There is no professionalism nor good customer services when you walked in the door. The so called Managers will go out of there way to.put any blames on the customers lnstead of listen to the customers . BUYERS BE WARE, STAY AWAY FROM THIS STORE until upper management can train new staff to replace the incompetent ones they have working for them now.

I had a great experience with Pam Oakley at Lexington park store and she was outstanding. She wasn't pushy, super polite, and candid to my wife and I in helping with what we need.

After looking at several other furniture stores getting a good idea of styles and prices, my wife and I went hoping to find an office desk and perhaps a chest. The selection was great. Salesperson Pam Oakley helped us find a floor model desk and credenza in almost perfect shape for nearly half off and a beautiful chest at a very reasonable price. Being a floor model, the desk could not be delivered per company policy. The chest was delivered on time and looked so great, we ordered a second. Pam took care of that over the phone and made sure that paperwork was available when we came in to pick up the desk. She also advised that the desk was very heavy and we would need extra people to help us get it onto the trailer. We are new to the area and did not have people to help us move. When I got to the store to explain my situation, manager Hakeem as well as salespeople James and Matt showed kindness and flexibility in helping me get it safely loaded. Great selection, great prices, great staff. Mike G

Great selection and a staff that takes care of you without bothering you... Having Regency in the same building just adds to the selection.

would give zero stars if possible, the sofa I purchased was different than the one I chose in the showroom, it was a simple fix to swap out the pillows to make them match, after NUMEROUS calls to a manager I was told nothing can be done and that if I want to return the sofa its my responsibility to deliver it to their warehouse, NEVER EVER AGAIN! HORRIBLE customer service. In regard to the response below I am less upset that my request couldnt be filled it was the sorry bout your bad luck attitude of the manager that has me upset. Just completely unapologetic

The size of this store and options of furniture is amazing. You would think you would only find this size store in big cities and not little ol Lexington Park. The prices were pretty good but even made better by our sales associate. Lacey Pratt was very patient with us as we moved furniture around the store and went back and forth on several choices. She was very personable and gave us very useful advice in making our selection. I would recommend this be your first option for furniture shopping and we will definitely be returning customers.

Pam was very helpful, showed us many options. Check out was easy too. We will definitely be back.

Nice looking furniture, but holy smokes is it expensive!

There's a lot to see here, but it's sort of hard to enjoy your shopping experience when there's a worker nipping at your heels the entire time. We thought it would be nice to look at a few different styles or materials for a future purchase, but ended up basically trying to get away from the sales people the entire time. We had to say we were REALLY REALLY just looking, not AT ALL interested in buying at least 10x. Very annoying.

Lacey made our day! We’re starting to help furnish our recent College Graduate with his first Apartment…, We needed a specific size for his bedroom and Ashley Furniture in Lexington Park was a convenient choice. We were immediately greeted, allowed to walk the floor at our leisure, and came “to the rescue” when needed. She helped work with our budget, our options, and took care of us efficiently and professionally. Needless to say she will continue to have our business! Ps- The store & facilities were spotless. Thanks Lacey, we’ll see you soon!

Amazing stuff we'll recommende

Bought a living room and bedroom set and a media chest from here and everything is wonderful. Only complaint is the delivery times. We have been waiting for our media chest since August. We are finally supposed to get it in October. We have got the bedroom and living room furniture already.

Ms Delores is phenomenal

Actually I was at Regency Furniture in Lexington Park MD. Great sale. Awesome selection and our sales person James was outstanding!! Highly reccommend!!

Justyce Is the best salesperson. Very willing to help you get the best deal or any free promotions that may not me publicly offered. The only reason for the 4-Star is the lack of communication with shipping department so make sure you aren’t in a hurry for receiving your order.

The delivery service is horrible. Do not use them! When they delivered my furniture, they tore a shelf completely off my wall and broke my front door. I told the drivers before hand, that the furniture is usually delivered out back through the French doors. I was ignored and they forced it through the front door instead causing damage to my home. I called corporate office, e-mailed them and sent pictures of the property damage. I received zero response from them. They will never receive my business again.

Terrell was amazingly helpful in our task to find new furniture for our new home. We explained what we were considering, however we had no clue what we were looking for or expected to find. Terrell took all of our desires for furniture and showed us exactly what we needed in our space without taking us around the entire store. We’re extraordinarily grateful for his patience and expertise.

Sales person was professional al and courteous. No pressure sales pitch!!

The sales and finance were more than helpful. The time window for delivery was between 8 and noon. They were here by 820 and the set up was accomplished in about 17 minutes. The whole evolution from shopping with them to delivery could not have gone better!!

Nice new store. Friendly staff and good service. It's nice to have a furniture store in town.

Pretty store, quality furniture. And Glenda was the best sales associate. She made the experience feel very professional.

Great quality great deals. Amazing staff

Terrell, our sale’s guy, was a great asset to us during our hunt for a bedroom set. He went above and beyond to ensure we were well informed and getting a great deal. The team handling the checkout was great as well with good communication amongst themselves and with my husband and I. We will be back when it’s time to furnish our other rooms!

This store is a nice store. If I could rate something with negative stars I would. Some of the staff is uninformed and lies and the General Manager is arrogant, rude, and doesn't know his job. If you have a synchrony account or card IN ANY WAY YOU DO NOT NEED TO SIGN UP FOR A NEW ASHELY ACCOUNT! I encourage new people NOT to shop in this store simply because of the GM. We have a synchrony store card and we were told we were not ALLOWED to use it in their store when we were able to use it online at Ashelys. The salesmen did nothing but lie to us the entire time, but the Sales Manager was probably the only one that was helpful and nice. I will never step foot in this store again.

The Best Customer service and Sales rep. My advice ask for Queen for the best discount

Most helpful and friendly staff. 100% will come back for any home furniture needs!