Ashley Store | Pasadena, MD 21122

The sales persons are very accommodating and friendly, the prices are another thing 😶

I just visited this location while on a mission to furnish my new home. When I walked in I was greeted by a lovely young lady named Megan. She was so pleasant and knowledgeable about the furniture. At first I thought she was a salesperson but she informed me she wasn't and hooked me up with Karl. Karl was excellent and really took his time working with me, showing me multiple sets, and encouraging me to try them out. While I am not yet ready to make a final decision Ashley's is at the top of my list when I do.

Tammy is amazing. She was attentive and let me know she was there to help, but never followed me around or pressured me. She was patient and took her time to answer all questions I had, and advocated for me to get the best price. Highly recommend Tammy!

I went in for a bed and had a very good experience. Love the quality of the furniture and excellent customer service. The sales agent I was assigned to Tammy, was very helpful and professional.

Matt was great. Very knowledge, freindly, and accommodating. Looking forward to working with him in future!.

Helpful bit not pushy sales. Sales rep did a good job. We have bought from Ashley's previously and likely will in the future also. They carry good quality items.

Matt was great! He helped us find what we needed at a great price!

I gave a one star because this is the lowest option. I WILL NEVER do business with this company again. Purchase couch, loveseat, chair and dresser from this company. Delivery was awful, guys rushing to go didn’t put the legs on dresser nor night stand told my daughter that the love seat was too big for my space. The took it back. I went to the store and complained told them to bring back the love seat. Was told they have to contact corporate and they would get back to me. I call them several times before thy told me to pay another delivery fee of $150 then they will make a delivery. I would not recommend this company

Here is the rundown of the horrendous experience I and my family experienced with Ashley Furniture store(s) in Pasadena, Maryland, Hunt Valley, Maryland, and with Ashley Corporate. We attended the grand opening of the Pasadena store 10/29/2022. We purchased a new center and side table set, plus the extended warrant for $1,600. The assembly guys broke the table during assembly and the store nor corporate will replace it. The warranty company which supposedly “covers anything, even hitting it with a hammer”, per the sales associate named Liz O'Brien, will not cover it. Initially we met Liz O'Brien, the general manager of the Hunt Valley store while she was assisting as a sales associate during the grand opening of the Pasadena location. Here she made us feel welcomed and we then drove to her Hunt Valley store (80 minutes and 65 miles away from us) just one month later and purchased a $5,000 bedroom set. At this time the center table had not yet arrived and when it did arrive it was broken. I contacted Liz and was told I had to come to Hunt Valley from Pasadena, MD. I did so and when I arrived Liz's initial sweet, charismatic, and friendly attitude which sold us over and gained Ashley a grand total of more than $7,000 become cold, bitter, antagonistic, and rude. She became irate when I told her I wanted a new center table or a refund and said I was “being petty about a some damage that could be fixed”. I told her with this type of customer service I wanted to cancel my $5,000 order from her store without the 30% restocking fee because I'd already waited 6 weeks for the delivery of the bedroom set. Their contact guarantees a delivery within 14 days. Ashley breached their contact more than once during this experience. Every time we inquired about cancellation and or the status of the bedroom set it wasn't even in their warehouse, so how can they threaten a 30% restocking fee for something that hasn't even been stocked to them? The answer is they legally cannot, yet Liz was holding my money hostage. After waiting 16 weeks for the bedroom set to be delivered, they brought in a damaged bed frame, headboard, and drawers. It looked liked it has been run over by a tank and left in the rain. There were countless scratches, warped wood, chips, and a handle installed on the interior of the drawer. The two dressers, side tables, and accessories were all fine; the bed was the only damaged piece. The delivery guys said if I refused the bed itself they had to take everything back, including the new mattress. They then attempted to convince me that the warranty company would cover their shotty assembling and factory damage, which it will not. The delivery guy then tried to trick me into signing for the furniture and not refusing it by saying if I sign an accept it that they'll send a technician to fix it. I told them I'd only do this if someone representing Ashley would sign a contract that acknowledged the damage; which of course they refused to do. They took all the pieces back. Meanwhile, the guy then began cursing in Spanish, stomping all over my house without regard to my property. At this point we had donated the old bedroom set to charity the day before and were left without a mattress or anything else. Magically, the next re-delivery of all new items came on the last day of the new 14 day window. The new set was in excellent condition and we accepted it. Meanwhile, throughout every issue I had with Liz O'Brien, the Pasadena store, and the Hunt Valley store I attempted to involve Ashley Furniture corporate who was unwilling to get involved. Each time I got a canned response about how all Ashley stores are Independently owned and operated, and how Corporate provided the Ashley trademark name, but does not support their stores. This leaves customers at the mercy of con-artists like Liz O'Brien and whomever own the Hunt Valley store.