Ashley Store Pasadena, MD

I recently had a disappointing experience at Ashley Furniture due to interactions with the store manager. During my visit, I observed he frequently interrupting the salesperson, who was assisting me, which I found to be unprofessional. My primary concern arose when discussing pricing. Manager promised to work out a favorable deal for me but ended up presenting a price that was higher than what I found on Ashley's official website. When I questioned the discrepancy, he dismissed my concerns, suggesting that the online prices were not accurate, without providing a satisfactory explanation. This experience left me feeling misled and questioning the integrity of the pricing system at this location. Furthermore, I felt that Manager’s overall behavior was unprofessional and exhibited traits of dishonesty and intimidation. This experience was starkly different from the customer service I received at another Ashley Furniture store in Glen Burnie, where the staff were notably more pleasant and straightforward.

Delivery workers impolite, mean to my wife, failed to take furniture upstairs. The store wants to disclaim any responsibility and take 30% restocking fee.

Andreas was fantastic!!! Great customer service here.

Salesman Terry was extremely helpful and patient.

This store is the definition of terrible customer service. Made an appointment for delivery, had to call back 15 mins after to change to the day before originally planned. The day of my delivery i get a notification from the delivery service i have a delivery scheduled for the next day after already taking time off work for the delivery i knew of. Called the store and was told an accident was made and an item was left off so another delivery date had to be set resulting in another day out of work. Will not refund delivery fee for gross negligence in following through with an agreed upon delivery date and the store manager will not return a call or speak to me himself, but can hear him in the back ground talking to an associate. What an absolute money grab with no intention of creating repeat customers.

This store is the definition of terrible customer service. Made an appointment for delivery, had to call back 15 mins after to change to the day before originally planned. The day of my delivery i get a notification from the delivery service i have a delivery scheduled for the next day after already taking time off work for the delivery i knew of. Called the store and was told an accident was made and an item was left off so another delivery date had to be set resulting in another day out of work. Will not refund delivery fee for gross negligence in following through with an agreed upon delivery date and the store manager will not return a call or speak to me himself, but can hear him in the back ground talking to an associate. What an absolute money grab with no intention of creating repeat customers.

This store is the definition of terrible customer service. Made an appointment for delivery, had to call back 15 mins after to change to the day before originally planned. The day of my delivery i get a notification from the delivery service i have a delivery scheduled for the next day after already taking time off work for the delivery i knew of. Called the store and was told an accident was made and an item was left off so another delivery date had to be set resulting in another day out of work. Will not refund delivery fee for gross negligence in following through with an agreed upon delivery date and the store manager will not return a call or speak to me himself, but can hear him in the back ground talking to an associate. What an absolute money grab with no intention of creating repeat customers.

Shaun D. was super helpful and knowledgeable. Most places push furniture that they want you to buy, making the experience feel rushed. Shaun did a great job of listening to what we are looking for and helping us find the right couch for us! Thanks again Shaun

Quinn was such a great help if you need any furniture come see Quinn

Geoff was extremely friendly and helpful with our purchase of a new couch. He was informative and patient as we were making our decision. Thanks Geoff

Debbie was helpful and we found our new bedroom set. Thank you!

Geoff was incredibly helpful!

Sean D. was great to work with, love my new counter stools!!!

I stopped in this store on a recommendation from a friend that knew I collected nutcrackers. Sean D was awesome, when i asked about them he knew exactly what i was talking about. He also was very informative on a couple pieces of furniture I asked about. Definitely recommend the store and Sean D as your sales rep.

Sean Dempsey is an amazing sales technician, I ordered online and he had my stuff show up flawlessly on time with no issues whatsoever, my 70 year old mother loved her corner tables showed up a day earlier then expected!!!! Amazing service very well spoken!!! Thank you Sean Dempsey for all the help and love ya put into your sales this year MERRY CHRISTMAS 🎄🎁🎄🎁🎄

Thank you Sean D. For helping me pick out the perfect living room set! Courteous and informative. Thanks again for your help!

Sean D helped find just what we needed !!!

Mikey is a great salesman! He is very knowledgeable and was able to help us figure out what we want.

Geoff was a great salesman and very patient and knew a lot about the products he was selling us! 10/10 recommend him if you stop by!

We had a great experience with Geoff at the furniture store. He was incredibly helpful, guiding us through various options and providing valuable insights. His knowledge and assistance made the shopping process enjoyable, and we left the store satisfied with our purchase.

Kevin was a big help and informative while we found our dining room set !!!

Geoff was exceptional in helping us pick out our new kitchen table. He was flexible in finding and bringing chairs from other sets to mix and match.

Debra and the entire team in Pasadena were fantastic!

Kevin was super helpful and so were the staff who helped us with payment and delivery. Highly recommend:)

Deborah was very helpful!

Debra was extremely helpful in helping me choose and obtain my chair.

Just bought some furniture tonight. Shawn D. Was amazing. Not pushing or annoying. Had all the answers. HIGHLY RECOMMEND

Michael Embrey was great. He was very patient and helpful. The finance associate was very helpful as well. Thank you.

Geoff was very patient and helpful with making our choices.

Mr. Terry was super helpful! Great customer service.

We had the pleasure working with Shanker. He was very helpful and he also didn't hound you by staying with you on your whole shopping trip. We also liked that he didn't forget about us also. Cant wait to get our new furniture. If you are in need of furniture go see Shanker. You won't be disappointed. Thank you again Shanker.

Aziz was great! Let me browse everything and helped me find what would be in stock. Don’t feel pressured to buy anything right away which I appreciate!

Kevin made our purchase very efficient, quick and easy.

Michael E was a great sales person to work with. He wasn’t pushy, and was honest and helped us get the price we were looking for.

Aziz great job right to the point and helpful

Had a great experience with the help of Quinn picking out the best recliner. Highly recommend!

Low pressure and very helpful salesperson.

Fast and easy

This has been one of the most frustrating customer experiences I've ever encountered. While they were very pleasant during the sales process, their performance took a nosedive when it came to deliveries. I made a substantial order worth over $5,000, and it's been repeatedly delayed for several months. Each time I inquire about the status, they blame a missing piece from a manufacturer, which is understandable for a few weeks but not for this extended period. What's even more frustrating is when I requested that they send the portions of my order that were already available, they insisted on charging me for a split delivery. Why should I bear the cost when they're the ones who have been months behind schedule? Their response is always to direct me to contact "Corporate," but the provided phone number is perpetually busy. I've even contemplated canceling my order, but they impose a hefty 30% restocking fee. Frankly, I've had enough of this ordeal.

We had the opportunity to work with Kevin and he was wonderful! I didn’t feel pressure to buy anything like normal furniture salespeople make me feel. He also worked really hard to get us a great deal. Truly appreciate his knowledge and help and was glad to walk out with an entire bedroom set and new mattress! Thanks, Kevin!

Our experience was quick and painless! We found exactly what we were looking for. Our salesperson, Keven gave excellent customer service!

Geoff was outstanding to work with

Debra was very helpful and knowledgeable. I will b coming back

Excellent Staff and Service. Was able to get a great price on a bedroom set

Ray was very helpful in finding the perfect sofa for our home

Terry was our sales person and couldn't have been more helpful. Answered all questions and did figuring on several different dining set. Would recommend shopping there.

David was such a pleasure to work with. He was able to get me and my family everything we need in the timeframe we would need.

Kevin was great. Very happy with our purchase

Shawn D helped us and he was outstanding, found us exactly what we wanted at the right price!!

Gillian and Leslie were so kind and did so well helping us find our dream couch for a good price! I’m a satisfied customer:)

Shankar is a great person and he is nice to me in helping me to get all that I want.

I bought a couch from this company two months ago and I noticed the side was leaning way out. I called to have a fix they came out in a timely matter said it was a Beach broke put some screws in it and it is still not fixed properly. Either side is doing an out and I’m having a very hard time because somebody to come out to fix it correctly. Made several calls and I’ve heard nothing. Their customer service is very bad and would not recommend anybody to buy anything from them.

The store is big, clean and so many options and the service from Aziz Jackson was impeccable, he’s knowledgeable, friendly and not pushy!! It’s a hybrid furniture store so you get the best of both worlds and endless options!! Great prices, quality and sales!!

I went into the store to buy a a bedroom set. Store was very neat clean. Tiffany was my sales person and she helped me right away gave me good advice I picked my set and went to pay for it. Whitney the person who check me out was very nice and quick I was in and out within 30 minutes. The only con I would say is that they have a really long delivery time of 4-8 weeks so I still haven’t received my furniture. But overall the store was great

Tech came out to fix something small. Broke my couch in the process. Didn't tell anyone. Ashley won't fix it while it's under warranty saying it's my fault. Update: Tech lied on the report and said it was already broken so now Ashley won't do anything about it.

Friendly Great customer service, patient and explained everything thoroughly We will return

Never buy anything from them. They don’t stand behind there products. I recently purchased a mattress from them it definitely defective . I went to the store to tell them and asked for an exchange they refused. They did say they would send a technician out to see. This took 10 days . The service company that they go through called me to reschedule for a sooner date I was excited to hopefully get this issue fixed . Well the day before the appointment I had not heard from them I called in and they told me oh we have to reschedule. I then talked to a supervisor and they assured me a technician would be there on the date we discussed. We no surprise they didn’t show up stating the technician had car problems. Sounds fishy to me. Went back to the store and talked to the manager about this. Nothing he can do but make me wait longer. So basically I’m stuck with a bill for 2k and a mattress I can not use.

Aziz Jackson was very polite and help me with my purchase. Very good salesperson.

The delivery people put a hole in my wall!

Aziz Jackson helped me find exactly what I was looking for and also customer service reps were very informative Chanel Blake was also very helpful she gave me information that I didn’t have for removal of my old furniture. I am very satisfied with my experience

I generally am cautious about giving reviews but want to give credit where credit is due. Recently we have been furnishing my son's first real place. We saw some furniture in Ashley/Regent that he liked but was concerned because of the reviews online about problems/missed promises with delivery. We explained that to our salesperson, Sean, and he suggested that we pick it up at the store 4 days later (eliminating concerns over delivery). We decided to give it a chance and all was there as promised. The furniture was in good condition and we are happy with it.

Jillian was a great help. She is so polite and professional. I highly recommend you choose her for help.

Geoff was the best!!! We will 100% recommend him to friends and we will be back in the future to buy from Geoff!!! Goooo Geoff!!!

Great service from John and Whitney!

This is our second encounter with Tiffany. Both times we were greeted with a pleasant smile and had all of our questions answered. We told her what we came in here looking for and she knew exactly where to take us. We bought a sectional / recliner today and we can’t wait to see our new couch in our home.

Whitney helped me during checkout. She made it checking out so easy.

Whitney was a sweetheart helping us at checkout

Geoff and Robin made the shopping and check out a wonderful experience. Geoff was patient and knowledgeable and helped me choose the right living room set for my needs.

Geoff and Michelle were amazing as well as patient along with the rest of the staff.

Had a great visit and made 2 big purchases! Alexis was very helpful and got us a great deal.

The guy Richard was very helpful with helping me load my chair in car

Had a great experience with Whitney and Geoff!

Great employees. Very helpful.

Jeff was awesome! Easy to work with and a no-pressure salesman.

Geoff was great….

If I could give less than one star, I would. Very unprofessional team and lacks customer service at the Pasadena location.

Mikey at the Pasadena store was amazing.He negotiated for us and also personally moved the furniture to the loading dock for us by himself when we came to pick it up. Start to finish he was amazing

Please see Mikey! He goes above an beyond to meet your needs. He’s so friendly and not pushy at all, but a great salesman. We are going back for our outdoor furniture next!

The sales persons are very accommodating and friendly, the prices are another thing 😶

I just visited this location while on a mission to furnish my new home. When I walked in I was greeted by a lovely young lady named Megan. She was so pleasant and knowledgeable about the furniture. At first I thought she was a salesperson but she informed me she wasn't and hooked me up with Karl. Karl was excellent and really took his time working with me, showing me multiple sets, and encouraging me to try them out. While I am not yet ready to make a final decision Ashley's is at the top of my list when I do.

Tammy is amazing. She was attentive and let me know she was there to help, but never followed me around or pressured me. She was patient and took her time to answer all questions I had, and advocated for me to get the best price. Highly recommend Tammy!

I went in for a bed and had a very good experience. Love the quality of the furniture and excellent customer service. The sales agent I was assigned to Tammy, was very helpful and professional.

Matt was great. Very knowledge, freindly, and accommodating. Looking forward to working with him in future!.

Helpful bit not pushy sales. Sales rep did a good job. We have bought from Ashley's previously and likely will in the future also. They carry good quality items.

Matt was great! He helped us find what we needed at a great price!

I gave a one star because this is the lowest option. I WILL NEVER do business with this company again. Purchase couch, loveseat, chair and dresser from this company. Delivery was awful, guys rushing to go didn’t put the legs on dresser nor night stand told my daughter that the love seat was too big for my space. The took it back. I went to the store and complained told them to bring back the love seat. Was told they have to contact corporate and they would get back to me. I call them several times before thy told me to pay another delivery fee of $150 then they will make a delivery. I would not recommend this company

Tammy is the best! We went in to find an office chair and she was really helpful. She never pressured us to buy and encouraged us to have fun testing out the furniture. We will definitely return for future furniture needs.

Magnificent showroom and chouce of styles. Friendly and knowledgeable sales associates. Tammy was a joy to work with in helping us find the best choices and deals.

Our salesperson, Tammy, was so sweet. We felt that she really cared about our needs and was more concerned about our satisfaction than a sale.

I ordered a lift recliner through Ashley’s. It was delivered through Regency‘s. I had it two months and it broke. It took them up to four months to repair it and I had it a week and a half, and it broke again the same thing and they said that they are no longer doing anything with my chair so I am not happy. I am out all that money and I don’t have a chair.

Here is the rundown of the horrendous experience I and my family experienced with Ashley Furniture store(s) in Pasadena, Maryland, Hunt Valley, Maryland, and with Ashley Corporate. We attended the grand opening of the Pasadena store 10/29/2022. We purchased a new center and side table set, plus the extended warrant for $1,600. The assembly guys broke the table during assembly and the store nor corporate will replace it. The warranty company which supposedly “covers anything, even hitting it with a hammer”, per the sales associate named Liz O'Brien, will not cover it. Initially we met Liz O'Brien, the general manager of the Hunt Valley store while she was assisting as a sales associate during the grand opening of the Pasadena location. Here she made us feel welcomed and we then drove to her Hunt Valley store (80 minutes and 65 miles away from us) just one month later and purchased a $5,000 bedroom set. At this time the center table had not yet arrived and when it did arrive it was broken. I contacted Liz and was told I had to come to Hunt Valley from Pasadena, MD. I did so and when I arrived Liz's initial sweet, charismatic, and friendly attitude which sold us over and gained Ashley a grand total of more than $7,000 become cold, bitter, antagonistic, and rude. She became irate when I told her I wanted a new center table or a refund and said I was “being petty about a some damage that could be fixed”. I told her with this type of customer service I wanted to cancel my $5,000 order from her store without the 30% restocking fee because I'd already waited 6 weeks for the delivery of the bedroom set. Their contact guarantees a delivery within 14 days. Ashley breached their contact more than once during this experience. Every time we inquired about cancellation and or the status of the bedroom set it wasn't even in their warehouse, so how can they threaten a 30% restocking fee for something that hasn't even been stocked to them? The answer is they legally cannot, yet Liz was holding my money hostage. After waiting 16 weeks for the bedroom set to be delivered, they brought in a damaged bed frame, headboard, and drawers. It looked liked it has been run over by a tank and left in the rain. There were countless scratches, warped wood, chips, and a handle installed on the interior of the drawer. The two dressers, side tables, and accessories were all fine; the bed was the only damaged piece. The delivery guys said if I refused the bed itself they had to take everything back, including the new mattress. They then attempted to convince me that the warranty company would cover their shotty assembling and factory damage, which it will not. The delivery guy then tried to trick me into signing for the furniture and not refusing it by saying if I sign an accept it that they'll send a technician to fix it. I told them I'd only do this if someone representing Ashley would sign a contract that acknowledged the damage; which of course they refused to do. They took all the pieces back. Meanwhile, the guy then began cursing in Spanish, stomping all over my house without regard to my property. At this point we had donated the old bedroom set to charity the day before and were left without a mattress or anything else. Magically, the next re-delivery of all new items came on the last day of the new 14 day window. The new set was in excellent condition and we accepted it. Meanwhile, throughout every issue I had with Liz O'Brien, the Pasadena store, and the Hunt Valley store I attempted to involve Ashley Furniture corporate who was unwilling to get involved. Each time I got a canned response about how all Ashley stores are Independently owned and operated, and how Corporate provided the Ashley trademark name, but does not support their stores. This leaves customers at the mercy of con-artists like Liz O'Brien and whomever own the Hunt Valley store.

This place is an absolute scam!!! Do not buy here!!! We paid a ton for our couch and it is a p.o.s. After two months there's a huge sinking in the chase lounge, where we never sit. And it is pilling so bad. I've tried to have it repaired or replaced but they keep giving me the run around. I'm reporting them to the BBB. Please avoid this place. Your money is spent better elsewhere.

Trayvon is the goat!!!!! I bought all my furniture with him. Check him out!

Michael was incredibly helpful in helping us find a couch for a reasonable price. He took his time in helping us explore the store and the options within it. Great experience from walking in the door to finalizing the sale of our new couch.

Jay was a great salesman. He was very knowledgeable and patient with us. We will be back.

You are only getting a one star because I can't give a negative star. You deliver the wrong furniture to my elderly parents, tell them that they have to pay more for the correct furniture, tell them that you are going to take the furniture that you delivered and now they have to wait 8 to 12 weeks WITH NO FURNITURE until you get them what they actually bought. What is wrong with your company?! Is this the way your company treats an elderly couple and yet A VETERAN?! I was with them when they purchased this furniture so I know all the details. This is obsurd!! Shame on you!!

You are only getting a one star because I can't give a negative star. You deliver the wrong furniture to my elderly parents, tell them that they have to pay more for the correct furniture, tell them that you are going to take the furniture that you delivered and now they have to wait 8 to 12 weeks WITH NO FURNITURE until you get them what they actually bought. What is wrong with your company?! Is this the way your company treats an elderly couple and yet A VETERAN?! I was with them when they purchased this furniture so I know all the details. BATE AND SWITCH? This is obsurd!! Shame on you!!

If you come to this store ask for Dwayne. He was the most professional salesman I’ve ever interacted with. He was patient and knowledge and knows what it means to be customer centric. It was all about pleasing the customer. PS I am a New Yorker and I gave him a hard time and her he never faltered.

If you come to this store you must ask for Dwayne. He was knowledgeable, patient, creative and extremely professional. He did not hesitate to accommodate all our requests which weren’t always trivial as we asked him to move furniture around the store. Hats off to a job well done.

Nikko was one of the most attentive, patient sales associates I have ever met. Rearranged furniture to fit my space for a full visual, gave very respectful oppnions and so easy to have conversations with. I only by furniture at Ashley's and now it has to be with Nikko

Thank you Justin for your patience and helping us find a great sectional .

Awful experience!! Went in to purchase new furniture for our new home. Once we found the sectional we like the sales associate informed us that he would look to see if it was available in the smoke gray color we wanted. Geoffrey stated there was only 1 in stock and rushed us to purchase, although we were still shopping for other furniture. When the sofa was delivered it was the wrong color so i sent it back to the warehouse. Immediately after the delivery guy left, i reached out to Ashley furniture to let them know that is was not the color i wanted. The sales guy geoffrey stated i could come in today or tomorrow to see if there was something else we wanted. We looked around but didn’t see anything we wanted so we asked for a refund. The front desk associate stated there would be a 30% cancellation/ restocking fee which we felt was unacceptable because we knew what we ordered was not what we received. As we were waiting for the manager to arrive, Geoffrey walked over and asked what our decision was then proceeded to say we “misremembered” what we ordered, which was very disrespectful. Once the manager Emoni came out he stated that it was a “he say she say situation” and we would still have to pay the fee without hearing our side of the story. After explaining our story he went to talk to the general manager. Once he returned, he spoke with the front desk associate about processing a refund. He never acknowledged or spoke to us directly to let us know what was going on. While processing the refund the front desk associate needed assistance from the manager and he was not knowledgeable at all. We stood there for about an hour and 30 mins in order to get this resolved.Worst experience ever I will never order from Ashley again!!!

Nekia was one of the best associates I've ever dealt with. Very informative on the sales and furniture's. I will definitely shop at this Pasadena location again

Was having a pretty bad day and was struggling to furniture. But this young lady Nekia helped me and she was very friendly.

i was out shopping at DSW and i came across ashley furniture . i came in with no intentions on buying anything . the moment i walked in i was greeted by saleema . She made me feel very comfortable . she had great patience even though i couldn't make up mind lol. i will definitely be back

Nekia was so helpful she knew exactly what I wanted and showed me. Would definitely shop there again.

Anthony (Nikko) was a wonderful guidance. He was very knowledgeable and made the process very simple, warm and interesting. Highly recommended.

Sean was great - so helpful. Very positive experience.

Justin was AMAZING! If you come to this location ask for him! He was attentive, nice, informative but still gave us time to shop and venture ourselves; he also made sure to find us all the sales he could! Truly amazing; our family ended up buying a living room and bedroom set! Amazing store and amazing Customer service from Justin T.

Tony and Megan were great! Very streamlined process! Can't wait to get our furniture!

Nice big store. Dwayne is great, very helpful.

Sean was awesome!

Shankar (Sean)we had the BEST service ever will come back again

Dwayne was a great help !

Excellent customer service at this location. I went to this location after researching a sectional online and they had it in stock. Anthony Nikko Willingham assisted me and he was great, professional and friendly. I visited other locations but I would definitely recommend this location.

Absolutely hands down, the best experience ever. Geoff was phenomenal. He allowed for us to enter the store and browse around before he came over and asked if my mom, along with myself, needed any help. He didn’t bum rush us at the door or smother us with questions, options. We told him what we wanted and he was prompt, patient and delivered exceptional service from start to finish. Couldn’t have asked for a better sales agent. The delivery time frame is rather quick also. We stopped in on a Saturday and we are scheduled to receive our merchandise this Thursday (not even a full week), how cool is that? Keep up the great work Geoff! Thank for your time and energy. We will be back.

I was amazed by the customer service I received from Sean who in my opinion I believe is the best sales rep. at this location. Just ask for SEAN !!

Shankar Podel/Sean was awesome, he helped quickly, didn't push me, and gave me good discount , awesome service

Tony is a superstar employee who busted out some Spanish speaking skills to my grandma and also helped us find a solid deal on elderly friendly mattresses

Shankar was very helpful. He worked with us and got a very good deal on a sofa

Deonte was fabulous. Very knowledgeable and friendly and got me a great deal.

I Higley recommend this homestore the customer service is great, a worker who said his name was tony helped me around

Shankar was amazing in helping g us find our new living room set!

Shaun was amazing. He listened to what we wanted in a bed set and showed me different examples on the floor. I did not purchase right away and when i brought my mom back to see the set he was very professional and knowledgeable when explaining it to her. I would return and shop with shaun he was amazing!!!

Very happy with the selection here and the staff is friendly and willing to help. Deonte greeted me immediately upon walking in and was available to answer any questions throughout my visit. Although I didn’t buy any large furniture pieces, the checkout process was a bit long (it is a furniture store after all), but Megan made the process as quick and painless as possible. I’ll definitely be back.

They will tell you you eill have your stuff in 3 months then deliver in 6 months. No discounts, no apologies, no concerns.

Dwayne and George were the reps on the floor. They were very patient and helpful while we compared and tried to narrow down on a sofa. Thank you!

service, quality of furniture, prices,

Ashley's was great!!! Welcoming and helpful and we got our furniture much earlier than anticipated!!! Customer Service was Excellent!!!

If you're in the market for furniture, I highly recommend this location. Amazing customer service. With the pandemic, I didn't think I would find anything in stock. I did 😍. I made my purchase on Monday on Friday it was delivered 🙌. The service was awesome. I was in and out. Thank you so much, Sydney, for your great service. Keep up the good work.