Ashley Store Waldorf, MD

We had the bests experience today, Nancy was the absolute best! She was so kind from the moment we walked into the door, she allowed us time to explore but ensured we were taken care of, offered her expert recommendations and truly made us feel calm in our experience. She’s truly amazing and we were very happy with our purchase and appreciate her so much.

The shopping experience was seamless and no pressure. Darrius Jones was great to work with. He answered all the questions with knowledge and got me exactly what I wanted.

Needs to be returned due to chairs not reclining

Darrius and the rest of the team provided stellar service and followed up quickly on any issue that came up.

Customer service was excellent

This was one of the most positive experiences I had. Our salesperson was not pushy and was very professional. There was no haggling and worked with us on exactly what we wanted. Darrius is the guy to see if you want to buy furniture.

EXCELLENT SERVICE

Stuck with a mattress that's not the one I ordered because I didn't purchase a mattress protector due to how long it took them to realize the one I ordered is discontinued. At least knowing what you are offering to sell on your sales floor is available to buy, and providing information that not purchasing a $50 mattress protector from Ashley's will result in the mattress ($2,000) not being eligible for return.

Nancy was super helpful and patient with us as we meandered through the store and looked at various options. Wish there was a "Nancy" at every store we went to.

We have never had such a frustrating and disappointing experience with a furniture company. It took five separate delivery attempts before Ashley Furniture finally got our sofa right. In the process, the delivery team badly damaged our front door and an interior door inside our home. The delivery crew was extremely rude and showed zero respect for our property. The so-called “customer service” after delivery was non-existent. I tried calling countless times over 6+ weeks and never received any resolution, call back, or compensation for the damage. The worst part? The woman at the front desk (claiming she’s the store manager and refuses to give her name) answering calls is beyond rude, unprofessional, and downright impolite. I honestly cannot believe this is how Ashley Furniture treats active duty military families! This is very disappointing and unfortunate. We will never purchase from Ashley Furniture again

Clean bright friendly store. We loved working with Nancy. She gives you room to speak privately but was really helpful, informed and worked hard for us. Great experience. We will be back here for any future furniture needs.

Very helpful with what I needed and led me to purchase my first sectional. Thank you Nancy :)

Placed an order for my daughter's new bed frame, only to have it delivered in two separate deliveries... we received the bookshelf part of the bed, but not the bed frame itself. When calling customer service twice and asking when to expect the other delivery, they said they dont have an estimated delivery date for the other half AND proceeds to tell me it on its way, when I told them I spoke to fed ex personally and that they are still waiting to receive this package, they put me on hold twice just to say im right. It still hasn't even left the warehouse, with no estimated delivery date. This company sucks so far. Do better.

From the time we walked in the doors Nancy was very welcoming. I told her which one we were looking for and even though they didn’t have that particular one set, she showed us ones that were very similar. She was very knowledgeable about financing options and reassuring. We enjoyed our experience here and can’t wait for our new sectional!

Nancy was the absolute best!!!

Great experience with Nicole at the Waldorf location. She was upbeat and easily accessible throughout the process. I piecemealed the Stupendous sectional to fit my space perfectly. She was patient with me, as I had to circle back and get proper measurements prior to purchasing. I LOVE my Stupendous sofa!!! Overall service was, in kind, stupendous!

Great customer service. Darrius Jones was amazing!! Very knowledgeable and helped me every step of the way

I walked the entire store and no one greeted me until I was leaving out (and she was working with another customer). There were 4 employees in the store and not one person said “hello”, “can we help you find anything”, they were too busy discussing their next hairstyle. That made me not want to spend my money there

Nancy was fantastic, helpful and fun to work with! She took care of all of our needs and in/out the door quickly!

Darius is a great salesman. Highly recommend

The sales person was very pleasant and friendly she took her time,explaining different types of bedside stands to me.

mgt. very nice...

Bria was an excellent sales rep. I Truly appreciated her assistance and her help with my selections. Micheal was also a big help. I will definetly be back!!

Darius is amazing sales man. Please look for him at the Waldorf office, you won’t be disappointed!

Ms. Nancy, was a excellent sales associate!!

Nancy was very accommodating. Very professional and courteous. Enjoyed her as she was not pressuring or over eating like some salespersons. Mike the manager was very accommodating as well

Nancy provided the best possible customer service! Her warmth and attention made a great experience overall. Michael was helpful and the employees were very friendly.

Darrius was very helpful today!!

Bria Johnson, is awesome. She walked me and my wife through the entire process. Bria was well informed and patient on the furniture that we were interested in as well.

Supper fun and supportive throughout my choice.

Nancy d at waldorf was anazing!! Cant thank her enough for!!

Darrius was amazing, we are excited about getting our new couch! Shop Ashley Furniture!

Brai was GREAT she let me shop and made sure I was getting what i wanted. And Thank you Ms. Nancy 🙂

Delivery crew was pathetic, but administration was willing to work with me. I just wish that I weren’t so inconvenienced by having to return to the store and explain my story 10 times.

I want to say thank you to the store manager, Mr. Michael. I'm coming out of state to live in Waldorf, Maryland. Michael was so helpful; I emailed and called him to help find the perfect couch. His knowledge and expertise on every couch and giving me the delivery date, I finally found my perfect couch. I'm so grateful that Mr. Michael was so nice and helpful. I highly recommend it to anyone who's trying to find furniture in state and out of state.

Nancy was very helpful. We are so excited for our new loveseat! Thank you Nancy and Ashley Furniture

Wow! Mrs. Nancy and Ms. Bri were amazing!!! We walked in with a vision of finding my daughter a bedroom set, but walked out with an entire house furnished. The amazing customer service was warmed felt. The level of expertise demonstrated was what I needed. I can’t wait to see the furniture within our home! I would recommend visiting Ashley Furniture and speaking with them! ❤️

Nancy was unbelievable. I have never had someone be so genuine in helping me while catering to my preferences and needs. She was training a new employee named Mecca and I think the duo worked well together not only helping me look for furniture but also keeping my sister and I entertained while Miss Nancy worked on setting delivery. 10/10 service ask for Nancy!!

We had such an amazing experience at Ashley’s. Our salesperson Bri was great. While finishing up our transaction, we were helped by Michael l, who was also very patient and friendly. Found a gorgeous leather sofa and delivery was fast. Highly recommend!

Bria and Michael had great service, I highly recommend asking for them when you come visit the store. 😊

Darius was awesome. He wasn't pushy. He met us at the door and took us to exactly what we were looking for. He walked us through all the features and helped us get the price we needed. Thank you for a great experience. Free water for customers would be a great thing to add but they got me water anyway which was great on such a hot day.

My husband and I were in the market for a new mattress and bed frame. Nancy was the associate that we worked with. She was extremely patient and attentive throughout the entire process. We are truly grateful for all of the assistance she provided. If you find yourself in the Market and come across the Ashley Furniture store in Waldorf, ask for Nancy! She will make sure you have everything you need!

Nicole was awesome today great and personable

The sale by Nancy and the delivery were great. However, after the delivers left I noticed a stain on the ottoman and contacted the store. Didn’t like the response so much so I reached out to Nancy. She contacted the manager and told me a service call was in the making. As of today I haven’t heard anymore. I’m at the point where I can keep it if the price is adjusted from my account. Very nice set. The store sent a replacement on 6/30; but it had a few spots on it. It was returned. I was trying to get a credit but today 8/8 another one was sent. So far no problem. Just wondering why it’s so hard to go from a service call to two replacements instead of a credit. Ashley, Regency and Marlo are siblings. Check your items over before the delivery people leave.

Customer service was superb! My salesperson, Nancy didn’t follow me around the store; she allowed me time to look and then she would check on me periodically. Nancy was very knowledgeable about the furniture and took the time to look up merchandise for me and offered me different alternatives, I was truly happy with the service and my purchase!

I had a fantastic shopping experience at Ashley Furniture today! I originally came in looking for a bed for my niece, but I was so impressed by the selection and deals that I ended up buying one for myself as well. The 4th of July sale was unbeatable, and our Sales Associate, Nancy, truly went above and beyond to help us seal the deal. She was knowledgeable, patient, and made the whole process smooth and enjoyable. I also appreciated the variety of financing options available—it made everything so convenient. Highly recommend!

I had a great experience at the store today. Nancy was a great help & I'm planning to return for my next purchase!

Nancy was such a big help! I walked in and got just what I wanted!

I came into the store last night 20 minutes before closing and I was greeted by Nancy! She has the best customer service EVER! She was patient, warming and inviting! I came back today and we made my purchase with her! Come see NANCY!!

Ms.Nancy was a pleasure to work with. She was very knowledgeable and helpful. I'd definitely recommend this Ashley Store location.

Nancy was great!! She helped us out the entire time and never felt pushy at all. Highly recommend

Thanks Darrius for the attentive customer service!

Asia was very helpful friendly and informative

I had an amazing shopping experience with Nicole Jones at the Waldorf Ashley Furniture Store. She was very patient, professional and knowledgeable. I will be returning in the very near future and definitely requesting her expertise! I highly recommend her.

Nancy was amazing and even hooked us up with additional discounts. Ashley Furniture is where we will continue to shop. Always going above and beyond for us.

Darrius took care of making arrangements for purchase and delivery for my Mom’s new mattress. He and Ms Nicole were very professional and patient with her as she chose her product. Thank you both for a seamless process.

Our experience was exceptional. Nicole was very informative and personal. She definitely made our visit worth it! We will be back for more. If you go to the Waldorf location ask for Nicole she’s the bomb!

Bria was very helpful make sure to come in and ask for her.

We had the pleasure of working with Bria, who was very patient and helpful when we were choosing our dining table. We will definitely be coming back to shop with her!

Bria was great to work with!

Mrs. Darrin and her customer service staff are professional and customer service friendly. Mrs. Darren was knowledgeable, patient, and helpful assisting us (my Mom and I) with providing us with guidance on the various orthopedic beds. We are so grateful, for Mrs. Darren and her staff. We found the the perfect orthopedic bed that was great fit for my mom. Thank you Ashley furniture staff.

Aysia was extremely helpful, polite, and even went above and beyond to find a discontinued item that we are able to purchase. Thank you Aysia so much for your assistance!!! 🎉

I really enjoyed my experience at Ashley Furniture. Bria was amazing! , she was informative, relatable, honest and I never felt pressured. I look forward to purchasing more furniture in the future.

Darrius was amazing! Perfect touch. Attentive but not aggressive. Gave us room to breathe. Great job!

Great customer service from Mrs. Nancy Darrin she was very nice and helpful. I will really appreciate her service.

We had a wonderful experience shopping at Ashley Furniture thanks to Bria! She was incredibly helpful and knowledgeable. She made the whole process feel easy and enjoyable. We truly appreciated her attention to detail and how she went above and beyond to make sure we were happy with our choices. Highly recommend working with her!

Michael and Nicole offered the greatest customer service experience today. This is my 3rd experience with Nicole and ours always the best. Love her!

Nicole was very pleasant and helpful. She made my new furniture buying experience the best I've ever had. Michael was awesome 👌. He was very helping in closing my purchase. They both are the best

Great customer service Asia and staff were great

Nancy was incredibly helpful and gave us privacy to look at furniture without hovering. Checked in just enough to make it a pleasant experience. Provided insight and listened to what we were looking for.

Very friendly staff, especially my salesperson Nancy. Very informative and helpful with options and decision making. Would definitely recommend her and the store to everyone.

Nancy was great , very informative. courteous , and friendly . She gave us our space to shop around , and was there when we needed her to answer my questions.

Bria and Michael were extremely helpful and attentive to our needs. It was a breath of fresh air.

Ok!1st I went to BOB'S so called Discount Furnitue off 301,3015 Festival way☠️.walk in right away peditor coming for me so right away I tell him I'm ok! Just let me look🙄,right here I was uncomfortable. So he ask me am I a vet yes so is he 82nd ok!he was wrapping me up he was so confident,but he was not listening to me I was a sales men for over 40 years on the streets of NY city a real player,so he tried to play a player on this day but unsuccessful 😤.I told him get me a recipe ready when he did I switched to I'll contact you later🙃. 🤩🥳ok 2d plan ASHLEY FUNITURE! Ok I'm greater by a Beautiful young intelligent lady her approach was very professional not like Bob's,felt predatory approach 👹👁🤚, All I did was explained to here what I expected From here store an I'm looking for all perks ect, Saving an arnusty no mess please. Miss Bria Johnson, is the most arnus real person in the sales game I ever met I'm 66 yrs old from NY city hard core street hustler money buy any means nessary,she's the best now! Remember at BOB'S single seater recliner $1799 after his discount It was$2600🥺what where is my vet discount,& store credit? So after I played, him an left with recipe.Now Back to ASHLEY'BRIA🥰so I told her get recipe together a we will see, so when she came with recipe be fore handing me it she explained what w extra work she put in, now I have a 3 seater recliner Where the center one is also a intertainment center👍now! BRIA💞saved me alot of bread People I got 5 yrs insurance/1yr store insurane/Delivery was quick 10 days from sale They said between 7-11 Am 👁👁they where here! At 7 am😳cost YO!$$1,547.45🤯HOW IS THIS POSSIBLE!!!.BRIA. REMEMBER PEOPLE IT Cost $1799.plus taxes. Wow! Bob's almost got me.but Ashley save me with BRIA Johnson.i hope the company really show thier appreciation for this arnust women she's great people I hope you get a chance to exspeareance her public so go to this store an see an meet a wonderful an real human being GOD GIFT TO THE PEOPLE! SO YO WHAT ARE YOU WAITING FOR GP GET YOUR DEAL NOW! ANASK TO MEET! MISS BRIA JOHNSON,👍1240B Smallwood Drive west Waldorf MD. 20601.im telling you! Try them save.no lye! Peace. Donald.14/15/25 Thank you! Very much miss. Bria JOHNSON.

Very clean and professional store. The staff were both warm, friendly, and respectful of your space. I would recommend this store for anyone who’s looking to get a great deal on nice furniture. Nancy was especially personable and took great care of us.

Oh my goodness! Aysia assisted me with accessorizing my familyroom and she was absolutely amazing! Thank you Aysia! Your customer service and the effort you made to ensure i had all i needed was incredibly kind. Wishing you the best the furniture industry!!

Aysia and Micheal are the best ... Aysia help my sister with her new furniture . Micheal the manager give us his wonderful service with the Biggest Smile. Sheila is redoing her basement and we will be back. Got a Clock for myself. Do you want great service and great prices... Come see Aysia you won't be disappointed.

I had a great experience with Ashley Furniture. Nicole was so helpful and patient with my initial indecisions choosing between great furniture. I would definitely go back again and make sure I ask for Nicole.

Bria Johnson did such a FANTASTIC job helping us! She's so personal and gets what our vision is. 10 out of 10 recommend!

The staff was very professional and engaged in our potential purchase at the time, with the help of my Salesman and general manager on duty everything was a good experience for my wife and i bria she is an excellent Salesman.

I initially went into Ashley’s looking for a sectional I saw online, but then the sales rep Teresa showed me the Elissa Court II and I immediately fell in love. I ordered the furniture in 2/14 and it wasn’t delivered until 3/18 but that’s a warehouse thing not a reflection of the store. Please go shop at Ashley’s from the customer service over the phone to the in person customer service it’s all top tier! You won’t be disappointed.

Sales staff at store was helpful but not pushy. Delivery was sooner than expected and delivery team was polite, professional, and provided notice of delivery time. I am very pleased.

Amazing customer service from the manager, Nancy. She was so wonderful to work out a issue when I learned our furniture wouldn't be available for 2 months. I explained our situation and she quickly found alternatives that could be delivered asap. She was busy sending me pictures of the furniture and answering my questions. The furniture is absolutely beautiful and they say everything happens for a reason, because I love the set I got with Nancy's help rather than what I originally picked out. ALL WAS GREAT!!!

I've bought my bedroom set, living room set, and now modular furniture for my rec room from Ashley Furniture which I purchased through the Waldorf store. Nicole was very helpful and patient while I took weeks to decide. She provided valuable input into my color selection which I truly appreciate. During my research I found a cheaper price for the same items, and Nicole and Mike (manager) ensured they beat that price to earn my business. Thanks Waldorf team!

*UPDATE. I wanted to update my review after receiving our couch. Had a great experience with the delivery. So far we are very happy with our new couch. I wish I could say my experience was better due to the in store experience we received which lead us to decide to purchase a sectional at this location. We were told that we would receive a call when the couch was in stock on a specific date. A few days past that date and we still didn’t receive a call so we called and we’re told that our couch wouldn’t be available until almost a month past the date we were told. We are really looking forward to this couch and disappointed when being promised an early turn around and have to call constantly to find out when we will receive our purchase. The salesmen was very accommodating and helpful besides the front desk that checked us out. They were rude with any questions we had about the purchase and protection plans. If the salesmen wasn’t with us while we were checking out I probably wouldn’t have completed the purchase due to how rude the front desk was.

Brea was phenomenal, she was knowledgable but also willing to find the answers. Micheal was amazing with assisting Brea when the time came to close the business deal. I'm so excited for my new couches. I highly recommend you ask for Brea!

Nicole was so helpful. We bought furniture for the living room and our bedroom. There are so many great pieces at Ashley that it can be overwhelming, but Nicole was there to help and guide us through the process. Made it easy and we will be back if we need more furniture for our house. Quick, easy, and made us feel confident about the entire process from start to finish.

I've never visited the Ashley store in Waldorf, Md

Was told by the sales rep that my furniture was in stock and would be delivered by March 7th. Once I didn't hear from the store on the 7th, I made contact and was told that the furniture wasn't in stock, wouldn't be at the store until the 19th, and then I would be contacted for a delivery date. Once I explained that I took the day off to be at home, nothing was mentioned in the form of an apology. Please provide better service and customer service.

I got want I wanted and more . Nancy was amazing she took her time and didn’t mind at all while I was walking around to figure out what I needed. Make sure she explained everything down to delivery.

Evan was a wonderful salesman, and the manager provided us a great package deal!

Sales person was professional and of great help. The contractors who were to deliver the furniture accidentally dragged the back legs of the sofa on the street pavement. It was sent back due to damage. It’s been 4 weeks and counting but Ashley Furniture has not contacted us for a delivery date for the sofa. I call them periodically in hopes of getting a date for new delivery of sofa when we purchased it they said they had several in warehouse. I think longer delivery date is punishment for not taking damaged sofa.

Customer Service was great!

Excellent customer service . Staff was very helpful and accommodating. Will go back again for more home furnishing needs

I’m satisfied your with it and I want to know when are they going to deliver my mattress and box spring?

Really like the service thank y’all it was wonderful

Disappointed on what was told in the store and what is happening in real time. It’s been two months since I ordered my bedroom set, still do not have a date on delivery. The store manager was very helpful, but other than that, my experience has fallen short of expectation.

Good area. And great customer service . However it’s taking too long for the furniture I purchased to arrive

It was fun buying our furniture from you guys.. Thanks

I was basically pleased with my sales person he was very knowledgeable. He informed me of everything, that I needed to know, however when I reach the counter to purchase my item, I was met with resistance, the front desk person was not customer service friendly. I'll probably use another location the next time I make a purchase. The location is at Richie's Station. I spoke to the manager about her abrupt impolite customer service.

Maurice and Renee were very helpful - can’t wait to receive it!!

I ordered a sofa and loveseat during a Black Friday sale on November 30, 2024. Today is February 19, 2025 and I am still waiting on the sofa to come in. I was originally told the sofa would arrive January 19th...then January 26th...then February 19th. I called today and was told the new arrival date is February 28th. Every time I had to be the one to call them because they don't even have the courtesy to call their customers to give updates when their furniture order is delayed again and again. There is no way it should take 3 months for a sofa to come in. I was supposed to have family over for a weekend visit and had to cancel because I still don't have my furniture. I am extremely disappointed!

We’ve been searching for months for the perfect couch. We walked into Ashley Furniture today, for the 4th time in 3 weeks! We were about to leave defeated because the couch we wanted was not going to fit in the space we needed it too, but over walked Alexandra. Not only did she help us pick the perfect couch, Alexandra took the time to show us all the different configurations. I appreciate her attention to detail, kindness and humor.

I’ve been looking everywhere for the perfect recliner to replace my old one. Venezia was very helpful and informative about Ashley products. She made shopping for my chair a pleasure. I had found some other chairs I was thinking about getting, for less. But, I really LOVE this chair.

I was greeted by Venezia upon entering the store. She was very helpful and knowledgeable. When I come back she will be the one I seek out to take care of me.

V was super helpful! She went above and beyond to help us and make sure we were knowledgeable about everything. She helped us make decisions. We are so grateful to have met V she is awesome!

Venezia provided excellent customer service and went above and beyond to make our buying experience enjoyable. She was very knowledgeable about the products, financing and delivery dates. I highly recommend her, ask for V if you visit the Waldorf location.

Venezia (Sorry if we misspelled ) Was amazing was knowledgeable and funny and honestly we weren’t going to buy anything but her charismatic approach without hassling us had me and my wife purchase two beds for our kids !!! She had a new trainee with her and I hope he was taking notes Great PRICES RIGHT NOW AS WELL

Venezia was extremely helpful and knowledgeable. Thank you Venezia !!

Venezia Padilla she was very nice and helpful with helping us finding what we want.

Nancy was our salesperson at Ashley. She was super helpful in finding us a sectional sofa that fit our needs and our space! She was very professional and was able to get us a great deal on our new furniture, including a bed frame we saw there! We will definitely shop here again!

Walked in looking for new couches, Bria made the purchase process smooth and easy.

Had a blast looking through the showroom with Venezia! We bought A sofa set and dining as well as a coffee table it was a great experience, She helped us along the way the whole way through making the process simple and enjoyable.

The experience was very good. V took her time with us, she was very kind and very attentive.

I worked with Venezia last week. She is very friendly and patient. She has wonderful customer service. Will definitely be returning to work with her!!

Veneziz was my Salesperson. I was greeted with a smile as soon as I walked through the door. She allowed me to roam the showroom floor without hassle. Friendly and helpful. She answered all my questions and concerns. 5 star customer service 👌🏾

Maurice provided exceptional customer service and helped me find the perfect piece for my room. He listened carefully to my needs, offered thoughtful recommendations, and ensured the selection fit seamlessly with the space. His professionalism and attention to detail made the entire process easy and enjoyable. I’m thrilled with my purchase and grateful for Maurice’s guidance!

Brianna, with her lovely smile, was very helpful today!

I'm very disappointed in the sales tatic and CustomerService I received.. I purchased a sectional Monday because Nancy, the sales rep, ensured it was available to be purchased off the floor, and the truck would be in the next day at 10 am with 200 more at the warehouse. I was given the option to pick up from the warehouse that the next day or pay a delivery fee and have it delivered on Thursday... I choose to have it delivered Thursday...I purchased the sectional using a payment link as it was a gift from my father and he lives in Georgia...I called to confirm a time for Thursday's delivery and Nancy told me it was the General Manager call what day I would receive my delivery..This is Definitely NOT what we discussed...The General Manager Michael Johnson informed me that he couldn't deliver the furniture on Thursday but I could pick it up and he could refund me the Delivery fee....or I could have it delivered Friday and he still would refund me the delivery fee...I did say I needed the furniture Thursday...So I informed him I would come and pick it up...He placed me on hold then said I couldn't pick it up because of the way it was purchased...I asked if it was policy he said yes..So why offer me the option to pick it up in the first place if that was policy...Micheal Johnson the General manager told me he didn't cause this problem but he would address it...at that moment I knew that he was the wrong person for that job...he was the face and voice of the company at that moment and he shifted the blame somewhere else....I'm very disappointed in the customer service treatment and the sales game(lies) that was played... I expected so much more...shame on me.. Needless to say the furniture is supposed to be delivered this Friday and The General Manager will call me Saturday to ensure the delivery... I am truly a dissatisfied customer.

Believe me when I say, Nicole & Renée at Ashley Furniture in Waldorf DID THEIR THING for me!!!! They were SUPER helpful and I got my chaise chairs at an AMAZING price!! Don’t walk, RUN, to Ashley and see Nicole!!

We went last night to look for new living room furniture and V helped us. She was super nice, super helpful, and super fun to talk too. She checked on us often and showed us a lot of options and was very patient with us while we made our choices. We’ll be coming back when we need more things to spruce up the house and keeping an eye out for her. 10/10!

Our experience at Regency was wonderful but when we had our dining room table set delivered the company only delivered the table with no chairs. The inventory was improperly logged so they took the table back and told us it could take 2-3 months to get the entire set delivered. So much for having a nice dining room table for Thanksgiving.

Venezia's customer service skills were very superb. Thank you!

Ask for Nancy! She was amazing 🤩

Thanks Tabatha for such a great experience. If you need good service she’s the girl!

Tabatha, was awesome. Patient and knowledgeable come pass and see her!!

Really good Customer Service Excellent prices great Sales personnel and Management

Salesman Barry at the Ashley furniture store in Waldorf MD is outstanding. And a shout out to Angela at the front desk. And the manager at that location he was great. Sadly, I cannot remember his name. He really was terrific when we had issues with deliveries, not arriving at the same time. Highly recommend this location.

I have no complaints! I got an Ashley brand king memory foam mattress and box spring. The mattress is comfortable. The delivery was on time and assembly was simple. My customer service representative was kind and patient. I’m sorry I can’t remember her name but, she was an older white lady with beautiful jewelry. (Waldorf location)

Wonderful experience! Easy going staff willing to answer any and all questions and then leave us on our own to shop. We bought a lovely sectional and a club chair.

Angela (the beautiful lady at the long desk) was so helpful, friendly and knowledgable. I wanted a piece that was out of stock online but showed available in their warehouse. She got it done for me in minutes and even gave me delivery options! This lady is amazing! She got me what i wanted hassle-free! Thanks to her, I’ll be back!!!

Venezia was awesome

I need a mattress today and I was able to get it right on the spot thanks to Ms.V hard work and dedication with help finding the mattress I need

Mr. Barry Robinson provided excellent service today! His patience and level of knowledge assisted me in making a great selection for my bedroom furniture. Kudos to the CSRs that assisted me with completing paperwork. Great team at the Waldorf location!

Brianna was amazing and super helpful. I enjoyed her amazing customer service. She made the entire process super simple ! Thank you again Brianna !

We basically walked in the store and immediately found the perfect size and color of the sofa we wanted. The process of buying our furniture was effortless. Loved the experience

Great service and professionalism.

Everyone at Ashley Furniture in Waldorf was extremely friendly and helpful. Nancy, in particular, went above and beyond to assist us. She exceeded our expectations, making the furniture buying experience truly exceptional. Highly recommended!

Never again will I purchase furniture from this store. My $625 white microfiber chair was bought to me so scuffed and marked up, we ended up not using it. They didn’t even bother to wrap or safe keep our chair at all. Their reason being bc we purchased it off the show room. I called twice to complain to no avail. Went into the store for them to only offer up home depot cleaning supplies as a solution. I would have been satisfied with them offering cleaning service to restore the chair, that would’ve been the right thing to do. Such a waste of time and money.

Angela, thank you, you are an outstanding employee

Barry was friendly, helpful and efficient.

Had a great experience . Maurice was a huge help and very professional.

Excellent service! Nancy allowed us to browse without hovering but was very attentive when the decision was made.

Nancy is the absolute best

Alexandra was a great help also has a great personality and friendly attitude

Alexandria was very patient and knowledgeable of the merchandise. Thanks for having good customer service.

Alexandra was super helpful and friendly! Thank you !

Majority of their furnitures are not in stock but they will tell you that it is and keep postponing the date . Paid up front on a bed set but it never arrived. Called and went in store multiple times with no resolution and they finally pushed the date to end of September for an order placed in May . Poor customer service from the managers on site. Luckily I found the same furniture cheaper online and cancelled the order. Never again from Ashley

Our salesman was very attentive and helpful. We appreciate all of his efforts to provide us with the best possible experience. We were able to purchase a set after several trips to this store and others. If you are looking for furniture, ask for Maurice in Waldorf.

Purchased through location and have been provided multiple dates for product delivery to either the warehouse or home. Zero customer service notifying of any changes to product movement; does not take fault in providing false date info. Will not and do not recommend Ashley’s Furniture; will be going through Amazon or any other store.

Went here for new furniture for my family room. Alexandra was excellent and helped me find what I wanted. I was a repeat customer and will come back again!

Bought a new recliner from here. Alexandra was very knowledgeable and patient and I found exactly what I wanted. Great experience.

Alex was extremely helpful. We found the exact sofa we were looking for! Great service!

Alex was awesome. Very knowledgeable and found us the right product immediately. Highly recommended! A+ service

Alexandra was amazing. She helped me get a great deal and get the furniture I wanted. Give her a raise!

Nicole was fantastic from beginning to end of sale!

My wife and I were in the market for a bedroom set so we headed out to our favorite furniture store, Ashley. We were greeted at the door by Alex, who took great care of us. I had previously been online and found the set that I had in mind. Showing it to Alex on my phone, she took me directly to the set, worked out the pricing and had us on our way in no time. Ashley has never let us down. Kudos to Alex for the professional, personable customer service. We highly recommend Ashley and Alex.

Alexandra was very professional, friendly, and knowledgeable. She provided excellent customer service and I was able to purchase everything thing that I wanted. This was truly a great experience

Salesman Wilson was awesome.

My wife and I were helped by Wilson. He was GREAT. No pressure. No lurking. Very courteous and knowledgeable. He even worked with me to get the best price. I can't say enough good things about our experience. The entire staff was GREAT. Highly recommend.

Alexandra was amazing helping my grandparents find a set from the moment we walked in until everything was said and done!

Barry was outstanding!!!

Don’t get scammed by the furniture protection plan!!!!! I beg you! They will charge you $500 then look for any reason to deny your claim. Spend your money on a professional clean afterwards instead. I think I may just shop elsewhere in the future.

I will never shop here again. Customer service sucks.

As a buyer who also failed to read the negative reviews on this store, I will add another. The managers will lie to your face about policies, get you to purchase and then to find out that everything they say is a lie. They will screw up your order and give you just about the worst experience with furniture purchases. Please go anywhere else. I am in the world of design professionally and still end here on this trap of lies, deception and maybe the worst business practices I have ever seen. working on my official business complaint as I write this. If you're reading this when it's too late. Submit a complaint - I implore you CFPB - BBB etc.,! are there for you. Use them

I have had better experiences at used car dealerships. Every time you talk to them you get a different story and a new lie. Prices are cheeper at other Ashley furnitures. Go anywhere else for a better experience. I will never shop here or at any Ashley furniture again.

Maurice was Absolutely fantastic and helped us with all of our needs!! 10 stars!!!

Wilson was patient, explained everything helped us find some great furniture!

Nicole Jones was fantastic!!!

Maurice took good care of us. Answered our questions but let us look strong without any pressure.

I’ll never set foot or refer anyone to Ashley Furniture in Waldorf, MD. Sent me the wrong item and they want me to pay a $89.99 retrieval fee and then purchase (again) the correct item. WTH! What a rip off! They can care less about customer satisfaction. Gave be the run around for 4 days!

Ashley's Waldorf has the local competition beat. Product line is superior to what we found elsewhere. But the real pleasure for us was customer service. Our salesperson Alexandra was superb. She patiently and expertly guided us through the product line until we found just the right furniture for our new home. She even brought in Ashley's expert visualist Deja to help us with coordinating each room through the house. We could not be more satisfied!

We came in looking for the best and Alexandra did just that. From the time we walked in , till the time we left, top tier service.

Alexandra in Ashley Furniture in Waldorf store was amazing 🌟 🌟🌟🌟🌟

It was wonderful

I had a great experience thanks to Paige. She was very personable and knowledgeable of the products.

Paige was very patient and personal.

Paige at the Waldorf Ashley Furniture was very friendly and knowledgeable. She helped us purchase our lovely furniture.

Moses T. was very helpful and patient today while we made our furniture choices. Thanks a bunch, Moses!

Alexandra has been an AWESOME salesperson and has gone above and beyond to assist me even on her off day to ensure that I was helped with my delivery that had to be returned twice due to damaged items from the warehouse. She is an absolute professional and it has been a pleasure to have her help me.

Nicole was absolutely amazing! She greeted us with a smile right when we came into the store. She listened to our wants and needs and everything was no pressure. It was amazing customer service as well.I totally recommend going to Nicole when visiting Ashley Furniture!

Nicole and Jerrell were pleasant and accommodating. However, there was a man with glasses who was rude upon payment. I believed that the sofa I bought would be 30% off (additional reduction because I didn’t know the sofa was already marked down) as explained to me, not that only the delivery fee would be 30% off. After I inquired about this, the man with glasses stated “well, you can pay full-price if you want,” as if I’m penny-pinching. Obviously I did not know that 30% off only applied to the delivery fee. Why would I choose to pay full-price? The joke was not delivered playfully either. I am the *paying* customer. The message should’ve been conveyed properly and there would not have been any confusion.

Great management and staff

Paige gave me excellent customer service

I was provided great customer service from my salesman Dylan. He walked me through the buying process, answered all of my questions regarding my furniture selections. I was very pleased with the professionalism of the finance personnel and GM as well.

Dylan is a cool guy without a doubt, go tap in with my guy he will get you right with any furniture

Dylan, was such an understanding, patient, and very kind associate. He never left us looking for him if we needed help he was there. When we were trying to decide which options we would go with he helped us and didn't rush us at all even though we felt like we were taking so long on a decision. He is a very kind and personable associate 10 out of 10 service and we will come back

Alexandria was a hoot; she was very personal and informative and did the upmost to help my mother understand the versatility of the items. I appreciate her attention to detail, commitment and understanding. She needs a raise! I felt right at home, definitely needed the laughs

Amazing service! Dylan was amazing

Dylan, Calvin, Ms. Angela, Ms. Alexandra, and Ms. Renee conducted themselves in a highly professional and enthusiastic manner. I am a return customer and will continue! Dr. Jamie J. McCoy

Wilson and Ms. Angie jas great customer service! Made us comfortable to purchase and made us laugh. Thank you!

I had an outstanding experience at Ashley’s furniture . Dylan providing excellent customer service that truly helped me with my furniture selection, Jarrell and Kelvin were great managers that truly have great management skills. Angela took care of our payment process . I love the great finance deal they have going on. And my friend Barbara Jean was so patient while she shopped with me , she says she will be back for her own furniture selection.

Alexiyana was very helpful in getting our guest room furniture

Nicole was great very helpful and personable.

Worked with Nicole she was great 👍

Sean was a great help! He was patient and answered all our questions. We got what we needed and Sean wasn’t pushy when suggested other products.

Maurice was AMAZING! Don’t look anywhere else! This was the best store shopping experience I’ve ever had. Hands down.

Wilson our sales associate was very helpful and worked to get us the best deal we could.

Dylan Hinkson was a blessing greated me as I walked through the door. He allowed me to shop with no interruptions and made sure to check on me along the way. Once I made my decision he quickly explained in detail what I was getting & allowed me to do extend my finance options to make my purchase. It was one of the best shopping experiences I’ve had at this Ashley and I’ve been shopping here for years!! Thank you Dylan

Dylan was excellent. He helped us find pieces for our spaces and was patient with us throughout the process. He was great and helpful as our personal home interior decorator.

Ended up not purchasing anything but the salesman who helped us was fantastic! Sean was super personable and really made our toddler enjoy the experience.

Dylan was excellent in helping me find what I needed. He knew and suggested the right bedroom set that I wanted. We only spent about 45 mins with me and I bought the bedroom set. We need more sales persons such as him. I bought my bedroom set from Waldorf 2 store. I will return. Renee was very helpful and explained all my paperwork in financing . Both Renee and Dylan should be recognized for their outstanding service.

Salesman Maurice was very professional and courteous.

Moses was great! Very helpful and patient. Even moved a chair from one side of the furniture store to the other side of the store so we could see if we liked it all together.

Alexandria, from the Waldorf location was so professional with a bit of humor. I appreciate the fact she wasn’t trying to sell but, just be an informative guider.

Alexandra was fantastic!! Very knowledgeable and helpful. Not pushy!

Alexiyana was very professional and pleasant. We would be very happy to work with her again!

Great variety. Alexandra was quite helpful, found everything we were looking for.

Nicole was a great representative! She was fun and very helpful. I enjoyed my experience and Basil was also so helpful and kind! I enjoyed my over all experience.

Alexandra made our experience so easy! We are very happy with our time at Ashley Furniture.

Wilson was very helpful!

I was very pleased with my purchase. Easy approval process. Free delivery within days of purchase.

Very good staff. Was taken care by store rep Ncho Tsbe. Very professional and humble

Joseph was very helpful, we had a great experience here.

Great Deal! Ncho lovingly known as Moses. Thank you for all your help and time. My husband is hard to please. You had what he wanted. This is a birthday gift for my favorite person. Thanks again Moses your Manager and financing staff. You are all great. Not pushy. Let us roam. Until we found what we wanted. We will be back!

Make sure Wilson is recognized for his amazing efforts.

Will was great. Was knowledgeable and made the process quick and easy.

Barry Robinson, Great Customer Service, thank you!

Wilson was phenomenal. He was very patient with my many questions & very knowledgeable of the merchandise!! Thanks again Wilson!

Winston took care of us.

Great prices and customer service! Highly recommend. Everyone in the store was very helpful.

Joseph did a great job helping to resolve my issue. He helped me to get the bedroom set my son

Sean my salesperson was absolutely wonderful!!!!! He took the time to help me decide what would go well in my space. He also made the purchase process smooth and simple.

Wilson was fantastic!

Alexiyana - very good sellsman

Excellent service. Sean was great. I loved the customer service. Made a decision instantly for a sofa. Shop here! Won’t regret it.

Awesome service!!! Staff is amazing! Ask for Wilson. He was patient and knowledgeable. I left out with everything I needed.

Angelia was the best. She moved quickly and very professional. She explained it all. Make sure you see her when you check out.

Veronica was very helpful.

joseph graham

Joseph Graham

Sean was so very helpful!!! I really hope you all can give him something special

Veronica was a phenomenal salesperson!!! Highly recommend you visit this location. They work with you to offer discounts.

Wilson was a great salesman! No pressure sales tactics

Highly recommend everyone to visit Sean at Ashley Furniture, he is the best!

We had SEAN help us with everything. He was very knowledgeable and patient as we made decisions on our items . Definitely eased the stress of choosing , definitely a gem to have . We will be back !!

Joseph did a wonderful job. Very pleasant and knowledgeable.

Very good customer service!! Maurice was so helpful and honest and did not pressure us at all. Extremely happy with our purchase. Definitely coming back to this location.

Amazing customer service! Very professional! Maurice was amazing! Definitely recommend this location!

Sean was terrific, over and beyond his duties.

I worked with a few different people at this location. I was on a hunt for two very specific nightstands. I was told by a customer service rep (not at this location, on the phone) that there were only 11 left in the company and two were at this store. I traveled from NC to MD to pick these nightstands up. We ran into an issue where their system wasn’t going to allow them to sell me the nightstands because they were listed as a set with the bed and dressers (which i already own). These employees called customer care and managers and whoever else and made it happen for me. I went back to NC with my two nightstands and I’m a happy customer.

Maurice was the best!

Jamal was great to work with!

Jamall was very helpful and approached us with a positive attitude. He was very patient and polite.

Jamaal at the Waldorf store was awesome, very pleasant and helpful!

The people are very helpful

Very helpful!

Mr. Jamal was a great help today, I have been searching for a certain set for my new home for awhile and he went through every obstacle and was very patient while doing so. I’m very pleased.

Very helpful and friendly staff

Jamaal make the process seamless! Very personal and outstanding service.

Jamaal was such a help! Thanks to him, we got some awesome deals and some beautiful furniture to make our new house a home! Smooth & easy process.

We walked in and we were kindly greeted at the door by Jamaal. He gave us our space to look around but was readily available to answer any questions we had. He listened to our wants, concerns, and even mulled things over with us. Not only are we so pleased with our purchase, Jamaal made the whole experience a great one.

Great customer service!

Jamal at Ashley Furniture store in Waldorf, MD was excellent! He was able to stay in my budget and offered me a great discount and 12 months financing for my new mattress and sofa.

Jamal was amazing! I was in and out in 10 minutes with the exact sofa I wanted, price and delivery all done in minutes!

Jamaal was great at helping me find the perfect night stand that matched my existing bed set. Thank you!

Came to Ashley's Furniture store and was helped by Jamaal and left with some gorgeous furniture. He was such a big help and made sure we were getting the best deals.

Jamal provided great service!! Absolutely fabulous!!!I will be back!!

Jamaal was very good and his attitude is amazing. Thank you so much Jamaal

Jamaal was excellent hopefully we can do business in the future

Jamal Smack is my sales rep, he was extremely knowledgeable, accurately answered all my questions and did so expeditiously! The staff as a whole were extremely nice and professional. They truly exemplified the meaning of “teamwork”. When I returned to make my purchase, Jamal had stepped out, however Barry stepped in to finish the sale and assured me that Jamal would get the credit!

This bed is TALL and exactly what I was looking for. It’s sturdy, heavy and was easy to put together. The price was amazing and even got an extra 25% off, the color is beautiful and not like all the rest. I’m happy I continued to look around and not settle on the first one I saw at other stores.

Hey if you’re looking for great service and prices to fit you with the help from good people go and talk to my guy Jamal in Waldorf,Md Great service!!!! And works for you !!!

Sean was super helpful with assisting us in getting a new bedroom set and mattress, he’s knowledgeable and super kind!

Jamal was patient and took time to find the furniture that I had in mind and at a great price. Awesome experience. The ladies at the front were great as well!

Sean really took care of my family and I. From start to finish. Made great alternative suggestion based off my needs and wants.

Jamaal and Renee were both accommodating to my needs. I needed my new sofa set delivered by a certain time and they made it happen. I'm highly impressed with their level of professionalism and customer service. I will be back!

Jamaal was our salesperson today, and he was so very helpful. I bought an end table and he got me out the door with a fantastic price. I highly recommend Jamaal if you’re looking for furniture at Ashley’s in Waldorf!

Jamal is very customer friendly and helpful.

Jamel gave excellent customer service

Jamaal took great care of us even being quite busy with other customers. He was very helpful and knowledgeable when my mom and I went couch shopping for her. He also has a great sense of humor. "You NAAAAAME IT!" 🤣 Also, the couch feels amazing and checks off all our boxes.

Jamaal was very helpful and answered all of my questions on every piece of furniture that I looked at. He truly went above and beyond our expectations.

Sean was a great salesman. He was very professional and informative about the pieces of furniture we were interested in. He demonstrated he was not new to selling furniture which made a process very easy.

We recently had the pleasure of working with Jamaal at Ashley Furniture. He was incredibly patient with my husband and me as we discussed our various options. He also took the time to explain our choices addressing all of our questions. Great customer service!

Jamal was absolutely wonderful throughout the whole process. I am extremely indecisive at times, and he was extremely patient with me. I left with my dream furniture.

Sean was great help! Very kind and informative

Great relaxing experience. Sean listened to what we wanted. He did show us a reclining couch configuration that was outstanding, but we decided on a more basic couch and nice rocking swivel chair. Thanks VCF!

I was able to find a sofa, accent chair, and side table (and accent pieces) to make my guys place a stylish home. The sales representative Brendan was awesome and knowledgeable about the availability and worked with us very patiently.

Jamal was very patient while we worked through finding the right mattress. Great service.

Sean was a fantastic salesmen. Helped me through every step! Very appreciative!

Sean was an awesome and excellent sale associate. Thank you Sean for making my daughter happy.

Shawn was excellent!!!!

Sean was phenomenal! He was so helpful, I didn't feel pressured and I can't wait to buy furniture here!

Great customer service. Darrius was very helpful in showing us around and assisting in finding living room and bedroom sets

Great customer service. Denise was simply amazing and extremely helpful.

Mr Sean was amazing!!!!! He was very professional, patient and attentive to my concerns as to what I wanted and expected out of my furniture. Thank you Mr Sean your service was greatly appreciated. He is truly an asset to the Ashley Furniture Store in Waldorf

Sean did an amazing job working with my wife and me to select the furniture that we were looking for. We are looking forward to working with Sean again.

Brendon did a great job showing us around!

Associates were very rude. Barely spoke. Didn’t bother to help us out further after answering one question. Huddled in a circle and just stared at us instead of engaging. And the manager, I guess, had a snotty attitude. Took my money else where.

Denise was very helpful. Wonderful to work with

Sean was outstanding. Was there to answer any question we had and made sure to double check an answer if he was not 100% certain.

Great customer service today...Denise is the best salesperson.

Sean was very helpful with everything! I really appreciated his knowledge on the furniture and made the whole process very easy.

I purchased a lovely sofa table today. Denise answered all my questions and I got a good deal. The customer service was great!

Sean was super helpful and answered all of our questions, we’ll be back for sure!

Denise was amazing! She was so helpful and attentative! Highly recommend her if you are looking for furnitures!!!!

Sean was Great he filled my house with nice things

My sales person, Sean Oliveira, was one of the most pleasant, knowledgeable, and professional individuals that I have had the pleasure of receiving assistance from. He knew where to find everything that was of interest to me after listening to me describe my style and his product knowledge was pretty solid too. Thank you Sean, for an outstanding furniture shopping experience!

I recently came in to do research on some furniture I'll be needing soon. Sean Oliveira was awesome! He gave me some great ideas that I plan on incorporating into my design...he was very patient and helpful Thank you Sean

Sales Associate Denise was very helpful and attentive. She let me breeze through the show room freely and checked in periodically. I loved the interactive digital board she showed me which provided a broader selection of furniture. Denise made my experience stress free and I will visit again!!

5 stars for Denise's customer service.

Brendan Anthony was amazing. Great service. Exactly the type of service we want. Helped in every way but wasn't pushy.

Thanks Sean for all your help! We will return

Sean Oliviera was very thorough and helpful.

Visited Waldorf Ashley’s recently and Sean was such a great help, very knowledgeable on the different products and assisted us on narrowing down new items for our home.

Fabulous experience & service from Ms. Denise. !!!

Denise, she was an excellent sell’s person, knowledgeable and very informative. Love her personal touch 🫶🏽

Sean helped us with the purchase of a new mattress for our son. He was extremely courteous and helpful. Ask for Sean!

Had a great experience at the Waldorf location. I wasn't rushed at all and Sean Oliveira assisted in educating me with product knowledge and quality. I will definitely return for future purchases.

Denise was super helpful to us. Very patient, and caring. We would most definitely come back. Thanks Denise. Ed & Cynthia Johnson

Denise did a great job oF showing us around making us feel very welcome

Denise was awesome. She took the time to answer all my questions and helped me in my quest to find the perfect lift chair for my needs. Keep up the good work.

Awful and not helpful! Don’t get a warranty. It is a rip off! Warranty customer service is terrible. It took them 4 months to tell me they wouldn’t replace my parts. Literally their furniture is junk. Shop at a different furniture store!

Sean was great and super helpful!

Sean was awesome. Very patient and attentive! So definitely will be back!

Denise was very professional and was very helpful. She was also courteous and friendly. Thank you!

Denise Bethea was a great help. She showed great options and was super professional. Thank you so much…my daughter loves her bed!!

Brenden was such a great help.

Brendan was very helpful and energetic

I came into the store and was greeted by Sean. I told him I just wanted to look around. He gave me some space but checked on me 3 times to see if I had any questions. He seemed very knowledgeable and friendly. I will come back to him when I’m ready to buy.

Sean was excellent , and walked around the store and helped us find what we were looking for

Jamaal was very respectful helpful and knowledgeable of the product that he has in the store. I really appreciate his professional manner he's a good salesman.

Jamaal provided excellent customer service for my purchase. He was very courteous, professional, and efficient. Ask for him and you will not be disappointed. Thanks Jamaal!

Great looking store, Brynn was very helpful!

Thank you Brynn for the exceptional service

Tamika was Awesome! Very personable and knowledgeable. Helped us without being overbearing. Great personality! Ask for her to help you!

Jonathan was extremely helpful

Renee in Waldorf gave us exceptional service! We will purchase from Ashley in the future.

We had a great shopping experience while looking for living room furniture. Steve was very helpful and provided great customer service, and helped us find furniture that fit our needs and budget. Would definitely return here again.

Waldorf Md AF Wrong adjustable bed was delivered and I refused at delivery. 3 weeks later, AF advised they could reorder the correct bed frame for an additional cost. I was told by sales rep 30 day return policy on mattress. Called 96 hours asking to return mattress which was still in plastic not used and told no. Returns are within 72 hours no exceptions. Would have upgraded to a Queen bed frame and mattress if someone was available to discuss vs. being told no on the exchange. Will order new bed base from Amazon at half the cost with no hassles. Overall poor customer service. Management unavailable or anyone for that matter able to assist. Wanted to support local business. Ashley lost me as a customer.

Had an amazing experience at Ashley home furniture. Jonathan was my sales associate. He was very knowledgeable, friendly, and patient. He worked with my indecisiveness and was happy to answer any questions that I had. I’m happy with purchase and the customer service I received.

Great service in store, but was sold a defective product that had immediate frame damage. Frame damage is supposedly covered until the furniture warranty, but we've been stood up for two repair consultation appointments with unreal excuses as to why the technician didnt show up. Any attempts to reschedule can only be done 30 days later. Ashley isn't accepting responsibility for the defective item and the repair warranty seems to be a scam.

The customer service was excellent and the prices were decent. I found better prices elsewhere.

On Tuesday, February 21, I had an appointment for delivery of a sofa and ottoman that I ordered in December 2022. I was looking forward to my new sofa. When the delivery workers arrived, they claimed the sofa didn't fit. They spent more time asking me to call Ashley than trying to get the sofa in the house. The sofa would fit, but I think these workers were the same workers who damaged my freshly painted wall during a previous setup. They didn't want to make another mistake. I called Ashley and explained the problem with the sofa and requested a refund. I was told that I could come in and get a refund. Friday, February 24, I went to Ashley for my refund. I was asked for identifying information and the credit card used to purchase the furniture. The customer service person Swiped my card And only then tells me I was charged a CANCELATION fee. Why? I wasn't informed of the Cancelation fee when I called on Tuesday. Nor was I informed of the fee prior to my card being Swiped. My purchase was over $1300, but I only received a refund of $800+. What were my options? Why wasn't I informed of the Cancelation fee prior to my visit to the store. I asked for the phone number of the corporate office. I dialed the number and spoke to a person at Regency Furniture. The person stated that I had reached corporate, but the office doesn't perform conflict resolution between customers and the stores. I was told I must return to the store and work the problem out. I have never heard of a legitimate Corporate Office not trying to resolve problems. Lesson learned NEVER DO BUSINESS WITH ASHLEY FURNITURE. This was my first purchase with this company. My next step is the Better Business Bureau (BBB). Loucustia

Excellent

Management always takes care of me, is all I will say.

Jamaal was very knowledgeable of the products offered. I felt confident in the decision that I made in choosing the best furniture possible! Thank you!

Jamaal at the Waldorf location took care of us to find best possible deal for reclining sofa we wanted

1st let me start off by saying this is a very late post. I never took the time to do one for Ashley's in the past. I use Ashley furniture for over 15 years. The Empire military I moved quite a bit and they were everywhere that I've gone perand late 2020 I purchase several pieces of furniture from the Waldorf location. The salesman followed me around like a puppy until he got the sale. Everything was grand but after 4 months the sofa collapsed. I went to the salesman and told him about it I did purchase the insurance as well . When I told him about the sofa he snapped quickly all I do is sales I don't have anything to do with the warranty or repair is. And I get that however he could have been courteous enough to direct me to who I needed to speak to. I spoke with the manager who was not much better.. They were closed for a while doing the pandemic during this time I warranty expired and they would not honor the one year manufactured warranty. Again again this is the only time in 14 years I had an issue but the fact that they would not help me made me boycott Ashley's. I don't feel like customer service should end after a sale. I am using voice to text so please forgive any grammatical error

The team was helpful, friendly, and great to work with! Highly recommend checking out this location if you're in he market for new furniture. I know my husband and I will be back for sure!

Jamaal was a pleasure to work with. He was knowledgeable and so helpful!

Thank you to Jamal for your excellent customer service. We gave him an idea of what we were looking for and he led us to a furniture set that we are very happy with. Jamal is kind, patient and he gets the job done! Also thank you to the rest of the staff at the desk (not sure of their names - 3 ladies, one was a manager I believe) great team work!

Ashley is great in that their prices include tax and delivery (no hidden fees) they are also very reasonably priced and better quality. Stop by and see Steve! He’s awesome at what he does - friendly, helpful, knowledgeable without the pressure I found at other establishments. Any future furniture needs, Ashley is my first choice!

Jamaal was very patient & provided exceptional service in helping us find the furniture we needed today. He made our shopping experience effortless. Thank you for a great customer experience. We will shop again at Ashley Furniture in the future.

Jamaal the best man ever I mean the best person when it comes to buying furniture it’s no one can do what he do. Thanks to king Jamaal

Jamaal was very helpful in assisting my family in purchasing theater chairs for our basement for a great deal. I highly recommend talking with him for future furniture purchases.

Jamaal was very courteous and most helpful when it came time for us to replace our living room set. He pointed us in the right direction and helped us stay on budget. Highly recommend you stop by and ask for him.

I will definitely visit the Waldorf location again! Jamaal’s exceptional customer service was out of this world. He was extremely transparent and found creative ways to stay within my budget.

What an awesome customer service experience that I that received from Jamaal at the Waldorf location. I encourage all to visit this location and request for my favorite salesman Jamaal for assistance!

Ebony... Ebony’s service was exceptional. She was very professional, personable, and thorough. To help with my selection, Ebony patiently texted me pictures of the type of furniture that I may be interested in. I knew then, that purchasing the furniture would be an easy process. Once I arrived at the store, I was greeted like an old friend. I was also impressed with how Ebony took the time to sit with me and listen to my décor needs, including the specific measurements and unique design. What started as decorative confusion on my part, turned out to be acceptable in all aspects of color and comfort. The furniture was of excellent quality, and the right fit. Delivery was easy and on-time. Ebony then followed-up to make sure everything was ok. Because of the excellent service, I would highly recommend and use Ashley Furniture again in the future.

Deana is SUPER AMAZING she took care of my family today in a major way..She always take care of business nd does an IMMACULATE job TOTALLY LOVE HER

Despicable place of business. This branch is not only horrible but their staff lacks customer service skills.

Jamaal proved to be extraordinarily awesome at his job! So good in fact that I purchased a sectional on Friday and returned on Sunday and purchased a table and four chairs. I could have gone anywhere but because of his pleasantness and overall attitude, I came back. Thanks Jamaal for your outstanding professionalism and showing that great customer service is still alive and well!!! Carolyn Hargrove

Jamaal was my service rep today and he did a great job assisting us with selecting some new furniture and checking throughly on availability and delivery time frames.

I had a wonderful time shopping here at Ashley Steve what's your name Angela and Renee wonderful Just Like Home good place to shop fast service wonderful wonderful atmosphere and this is a good place to nice prices and put it that way I rate them top of the line level 6

My husband and I went into Ashely today in Waldorf, MD looking for a new living room sectional couch and was assisted by a very nice and helpful young lady name Ebony. She was indeed a ray of sunshine and took her time assisting us with our purchase. We need more people like Ebony in this world. Thank you Ebony for your assistance and for just being kind. Sincerely, Jeff & Sandra Brennan

Ebony at the Ashley Home Store in Waldorf, MD went above and beyond to help us get the furniture we wanted! We will definitely return for future needs.

Steve is an excellent and knowledgeable salesman.

Ebony was great help! Merry Christmas 🎄🎁

Jamaal was so helpful with helping me deciding my new sectional.

Jamaal is a really good sales rep! Best customer service! Highly recommend!!

Jamaal was the man! In and out service. Straight up and professional. Highly recommend.

Great experience here over the past few days. Went in on Black Friday and got a couch. Sales people can intimidate me and then I end up making decisions I regret, but James stayed back and let me do my thing until I was ready. Purchase was efficient and easy and delivery was extremely efficient and easy. Love my new couch and will definitely return to Ashley in Waldorf.

Angela was very nice and respectful and patient with us

Very frustrating experience with Ashley Furniture. When purchasing an adjustable base for my disabled mother’s bed, I specifically asked for the base that I saw on display, which had legs. Also, I stated the bed was a platform bed. Prior to the delivery, I removed the slats and boards. The delivery man attempted to install an adjustable base without legs. Then he stated this base will not work because it doesn’t have legs and slats were needed. I replied, I can put the slats back. He replied the base was still too heavy and I needed the base with legs. I went to the Ashley store in Waldorf Md and explained this in detail. The lady cashier, who checked me out previously, stated you have a platform bed and a base with legs wouldn’t fit. I explained again what the delivery man said about the base being too heavy. Then I asked, was the delivery man wrong and asked for a solution. She never answered my questions. Instead she kept telling me that I needed the slats. A saleswoman or manager explained to her that it is possible to have an adjustable base with legs for a platform bed without slats. Still no solution and no answer to who was wrong. She continued ranting about the slats, while I stated that I could only tell her what I was told. Later, she offered a frame with legs for $1000 more than what I already paid because I needed a frame quickly…and she wasn’t sure if she could offer a discount. That was the quickest solution, so I was told. I went next door to Value City, who sells me an adjustable base with legs in less than 20 minutes. The salesman asked me if the platform bed had slats or not— a question Ashley’s never asked. I returned to Ashley to discuss my refund. The same cashier clerk says that I have to pay the 30% restocking fee because the error was mine because I said I have a platform bed and Ashley’s orders a certain adjustable base for platform beds. Mind you, none of these bases are on display. All of the bases on display have legs. I stated that I asked for legs. Why would I remove the slats if I had a way of knowing a specific or different base would be ordered. She stated that I signed the paper that says it was a platform bed. Notice the difference between Value City and Ashley’s. A platform bed should NOT default to a base type that is not on display. And, if the delivery man was wrong or correct Ashley’s should own it or tell me, so I can decide. Instead, the cashier took it personally and just wanted to win, forgetting about me as the customer and the confusion I experienced from the delivery person and now her. So, I have to pay a restocking fee for a type of base I never knew I was getting. Never again

Ebony was awsome thanks

Jamaalllllllll was WONDERFUL!!! Patient, dedicated and took the time to help us and give us the best deal!!

Ebony was great

Jamall was extremely helpful with everything!

Jamaal was Great sales associate. Excellent customer service.

Jamal was very helpful. We were able to furnish 2 rooms with quality furniture at a great price. Thanks for staying late to help us out.

Furniture keeps getting delayed. Our sectional was on backorder, but the sales person promised me if I bought it that it would 100% be delivered by Dec 26th. Spoiler, it's been delayed another month (I had to call to inquire when I hadn't heard anything after Xmas). Heads up if this happens to you... store won't let me cancel without a fee, and they couldn't care less. They definitely played me well.

Ebony is amazing, she was polite and very knowledgeable. I highly recommend her for all your furniture needs

Mrs Angelia lanier was very helpful addressing an issue and all issues were addressed and solved, this is what customer service should be! I will be back because of customer satisfaction

Great service by Jamal

The salesperson Jamaal was great as well as the GM Brittany. They were all very knowledgeable and assisted me through the whole process of buying my wife the couch she wanted.

Our experience was AMAZING! Jamal was very knowledgeable, helpful, and patient. We had our hearts set on a particular sectional and when we thought we got our hopes up for nothing and left he came outside to find us in the parking lot and introduced us to the general manager to discuss further options to help us get our dream sectional. She was very kind and really helped us out. I highly recommend going to this location and ask for Jamal! Tell him The Hynson family sent you🙂 I GOT MY NEW SECTIONAL 🎊🎊🎊 Jamal you rock! 🙂🙂🙂

Reps were very knowledgeable, responsive and worked with you to ensure total satisfaction with your purchase experience. Alize was a delight to work with. Thank you

Angelia and Maurice were very helpful Update: My furniture was supposed to be delivered today and when the contractors arrived (1 and 1/2 hours late) I was told that they would not be delivering my furniture because it was over three flights of steps. The the contractor said they would still do the delivery if I cashapped them $150. That is extortion. When I talked to a manager from Ashley she questioned if i informed them of where my apartment was. My apartment number is literally on the invoice and when I gave my address it was never a problem. Even if it was a problem I should have been informed and I would have payed the fee. Apparently the fee is $100 and not $150. This is a shady practice I’m certain ashley did not mention that this would be an issue on purpose. Now my delivery has been pushed back a second time and I’m being charged a fee because of poor management and communication. I’ve heard horror stories from family members about Ashley and now I’m experiencing it myself. I will never buy from this company again.

Angelia, was awesome.

Angelia and Maurice were exceptionally helpful. They provided great customer service and got me in and out.

Awesome staff!

I just purchased a dining room Furniture set here 15 mins ago and saw something different I liked and they wanted to charge me a restock fee of $700 Dollars!! You mean to tell me within 15 minutes they have a restocking fee!! Get out of here! She tried to tell me they already had it in a truck. lol no way!! Done! No more business from me as we redo our home. Couldn’t even work with me at all. Smh

Barry was professional, personable and informed us of every option that was available for us to purchase what we needed. Renne was amazing. She made an extensive process run smoothly. She was patient with us as we had to fix the mailing and delivery addresses. Overall, the store is immaculate and all yhe personnel we encountered were welcoming. A great experience searching for new home furniture with Barry and ending off our buying experience with Renee.

Jamal was very professional and helped facilitate all my needs for furniture selection. 10/10

See Renee she is the bomb.....have you in and out!!!

Thank you Jamaal for your great service and service while my family and I sat on every couch and priced several items. Your patience is appreciated and Ashley has gained a customer for life. As soon as we entered you greeted us with such warmth and happiness from start to finish and honestly the world needs more people like you. Also you are the greatest at multi tasking and we were able to do a local delivery and setting up out of state delivery…. Also thank you to the GM Brittany for your expertise and experience with multiple sales. I appreciate you.

Jamaal was a gem to work with!! He was easy to work with!!

Maurice. M was Superb Also I would like to state that for the record all of your employees deserve more than just $5 or $10 dollar $15 bonuses All of your employees do superb job services Waldorf Maryland location Ashley furniture all employees have Treated us like family includes Ms. Renée, Mr. Jaedyn, Mr. Jordan.

Steve K! Very good sales person! Brought my nephew in to purchase a bed ( which is his first major purchase) and Steve let him look around and find what he like without hassle. Found the set he liked and gave him a good price. If looking for furniture please ask for Steve!

Thanks to Jamaal and the Ashley team for a low-key, friendly shopping experience.

Thanks Jamaal for having great customer service !

Jamal was an outstanding, professional, and courtesy. If answered all our questions and concerns. Please give him a $10 raise. He deserves it. Will come back and ONLY see Jamal for inquiries. Thank you!!!

My Sales Associate was fantastic and the young lady that checked me out was excellent. I just had my second experience with Ashley furniture store in waldorf. Thank you to Alexandria, Ms. Angela, and the rest of the team. Great experience!

Jamaal provided us with excellent service.We will definitely be back.

Jamaal was great was every helpful and got my mother a wheelchair to help get around. Helped us with every We needed.

Jamaal was great! He is knowledgeable, patient, and very helpful.

Excellent experience. Saved a lot of money coming to this store vs. online. Come see Jamaal S. The sales associate, he'll square you away.

Jamal and team were very helpful, our couch is a little bit of a wait but we are excited to receive it! We definitely recommend Jamal and the team over at Ashley Furniture in Waldorf.

Khalifa did an excellent job helping us find a sleeper sofa. She is very knowledgeable and provided excellent customer service.

Our salesman Maurice was so accommodating, checked in on us periodically and answered every question we had. Very helpful and would definitely use him in the future!

Jamal was great help. Easy purchase of a nice dinning room set

Jordan was a great help

Jordan was awesome! Great customer service. Appreciated his patience and help.

Good dude Jaedyn!

Thank you Maurice for your patience and excellent customer service today

Steve was exceptional. Not the pushy sales person which was a much more enjoyable experience!

Excellent experience, thanks for the help with the home!

We had a great experience at Ashley Furniture. Jamaal was very helpful in finding us the couch that we were looking for at a good price.

My experience with Maurice Manning was excellent, He made sure that every item we was interested in was in the store or had to be delivered. He went above and beyond to help my mother and I ( who's in a wheelchair) the best service ever

Easy process when furniture shopping

Jamaal Mack was very gentle with with his guidance on today.

Was not able to buy something today, but I will definitely be back. Diana and Marie rocks and were extremely helpful. They also gave me a balloon 🎈

Great was able to look without having salesman irritated u. When we were ready to buy our salesmen was very helpful and informative.

Do not I say again DO NOT buy furniture from this place. We were lied to from the beginning about when we will receive our furniture. We paid for our stuff back in March and have yet to receive it. Each time being told a new lie. On top of that the customer service here is horrible. No one deserves to be treated like we were here as customers. The lady in the front calls herself the manager and came up with over 5 separate excuses in less than two minutes telling us that they will straight up not call and don’t have time to let us know any updates on our furniture. This was the first and very last time we will spend our hard earned money here. To anyone looking to buy here YOU HAVE BEEN WARNED!

Maruice Brooks is an excellent sales man . Gets your in the zone of approval ! Best I’ve had as Ashley yet ! Also Angela is an excellent CSR very professional. And a super sweet person ! These kind of people need to be recognized ! Especially them ! Best experience I’ve had at Ashley !

Jordan was very very helpful and friendly. It was a pleasure doing business with Ashley. I will be back again.

Jordan was awesome. He was a pleasure to work with and made my experience very personal and time efficient.

Jay, Brittney and Casmir thank you for your excellent customer service.

My experience with the salesman was great. Maurice Brooks

Jordan was great

Awesome experience. James worked really hard to save me lots of $ on my new furniture. I will be back for more to furnish my new home.

Great service. Helped me with exactly what I needed.

Met Deana today, great customer service. I got so much help and assistance from her today. Thanks a bunch

Great service. Salesman was attentive, friendly and knowledgeable. Thank you Jordan.

DO NOT BUY FROM HERE. Horrible experience and customer service. Brought a sofa, Love seat, and desk in March. To my surprise in July the desk arrives and it’s the small part. The sales person was running some sort of scheme and did not ring up the purchase the correct way. The manager Alize then says I can fix this. It’s SEPTEMBER and was promised a new item this weekend. I just called for 2 hours and no one answered. I walk in the store no customers and 4 employees sitting around. But no one could answer the phone ? I then ask and still NO UPDATE on the desk. This is HORRIBLE customer service and HORRIBLE store. DO NOT BUY FROM HERE

Moe & Angela provided me with their white glove service. I actually felt good spending the amount I didn’t come in for🤣. Lol, thanks team.

I came to this location to pick up a specific piece and tho i was bummed about the nearly hour drive, Im so glad I did. The selection was great, i got more than what I went for, but the customer service was stellar! If anyone is looking to purchase any furniture in the future, Id recommend hunting down Brittney and letting her make your trip worth it! Really great and attentive without the pushiness of most salesman! Hopefully I can make it back again!

I worked with a wonderful saleswoman named Deanna. I just moved to the area and needed help getting my children's bedroom sets together. She was extremely knowledgeable and personable. It was a very smooth process and I will definitely be back

Steve is one of the best salesmen I have encountered. He was very knowledgeable of the products and very helpful

Steve was awesome

Jaedyn was a big help in helping us getting multiple pieces of furniture for our new home. I would recommend him for anyone wanting to shop at Ashley’s. He knows how to get what’s right for you and will make it a smooth process.

MS. RENEE WAS SO KIND AND PATIENT SHE HELPED ME WITH ALL MY CONCERNS AND NEEDS TO THE FULLEST

Work with maurice manning, true gentelman ..very helful and a great sales man he needs raise...thanks

Donte was very helpful in finding the queen size bed, very professional.

My husband and I had a great experience at Ashley’s Furniture. Jaedyn was very helpful and knowledgeable about the merchandise. My husband and I are very happy customers and highly recommend Jaedyn to assist with your furnishing needs.

Jaedyn was extremely helpful and made sure I got everything I wanted for a great price!

Mr. Brooks was extremely helpful.

Renee was terrific!!! Very helpful knowledgeable and answer all our questions clearly. I appreciate her assistance. Also, Alexis sales experience and direction made our shopping wonderful. Thank you the whole team.

My experience was great tonight! Excellent customer service!! Thanks to Maurice B.

Good prices, including deliveries fee! Great customer service.

I have been researching living room furniture for three weeks. I walked into Ashley’s and from the first moment Brittany was 100% professional. She wasn't pushy but contrary. I would do business again because of her excellent customer service

Maurice provided excellent customer service. Thank you!

Renee's knowledge and experience was extremely valuable in assiting me with applying a credit from a previous order to a new one. Listening and understanding the situation she knew right away what my options were and everything worked out. Customer service was top notch. Thank you!

Miss Lexx was a great help and got us a fantastic deal on a new dining set.

Ms. Lexx greeted us immediately and made us feel very welcome. She was knowledgeable and attentive. Most sales people treat a customer as potential commission and nothing else however Ms. Lexx was refreshingly professional and genuine. Thank you again Ms. Lexx

James M. Is absolutely wonderful. He is kind, knowledgeable & respects your shopping style. Give him a raise!

Kaliyah was very helpful, great customer service.

Jaedyn was a wonderful help. He treated us like people instead of like a car salesman. I will definitely be back in the future and I highly recommend him!

James was very helpful!!

James Morrow was the best salesman I have encountered. He was easy to deal with but very knowledgeable. Would love to come back and buy whatever he was selling. Good man!

James Morrow was very pleasant and well informed and more than patient with us as we came in hot and on 1000 being in a rush as our moving date sped up on us.

I like my representative James Morrow. He provided excellent customer service and provided several option and made suggestions. Thank you so much. I’ll be back to visit him soon.

Steve was amazing

D’Onte provided excellent customer service. He’s definitely an asset to Ashley Furniture.

Jaedyn Harris was an outstanding Salesperson. He worked hard to ensure I was satisfied with the items I purchased and he helped me choose the correct items.

Aliza was such a big help!!! Made shopping so much easier

Jaiden did an awesome job!

Alexis eas fabulous

I worked with Ashley,and was very pleased, with her service. Very professional and knowledgeable

I just wanted to thank Renee for assisting with the purchase of my recliner. Renee was very knowledgeable and professional. She provided excellent customer service.

Renee was a great help to my issue.

Renee was very helpful but Deanna McGhee was excellent sales rep

Great experience! I was greeted my Brittany who made me feel so welcome! I’m so in love with my purchase!

Deanna went above and beyond to ensure that all of our questions were answered. She did not try to rush us or have us pick something other than what we told her we were looking for. Her customer service is top notch and if anyone else I know is looking for furniture I will be sure to send them her way!

Renee and Morris was wonderful in helping us in getting another couch. Our first couch was supposed to be delivered today but there was a problem with the delivery. We came back to the store and they was able to help us select another sectional couch with the same price range. We getting our couch delivered on Saturday. Thank you again Renee and Morris.

Jay was a very good sales person he knew what to show me when I told him what I was looking for and was in tune with my needs also he wasn't too pushy.... excellent customer service....

This is the best furniture shopping experiences I’ve ever had. It was such a smooth in and out process. The sales reps were very welcoming and friendly and helped me look for exactly what I wanted. When I found my item was not in stock the lady a customer service Alize so attentive and found where the item was in stock and made sure I was still able to get it. 10/10 experience!

I had a great experience working with Renee. She was knowledgeable and able to answer all of my questions.

Great experience; Gabriel was top notch. I will be back.

Gabe was EXCELLENT and friendly!!

Staff was very friendly and helpful.

The service at this location is amazing! I purchased a bedroom set and mattress. Both Jordan (sales) and Angelia (check out) were knowledgeable and made my shopping experience wonderful.

I went into the Ashley store in Waldorf today and Jordan greeted me at the door with a smile on his face. I came in with 2 brands in mind and Jordan navigated through the store to showcase both of them. Super helpful and made the purchasing process seam less. Next time you come into this store make sure to ask for Jordan!

Thanks Angela for EXCELLENT service!

Great staff! Great customer service! The GM Brittany is absolutely amazing!

Jaedyn was a great help!

Friendly environment and customer service was excellent! Deanna was great!

Amazing staff and customers services

I would like to thank Renee for her excellent customer service. She was very knowledgeable about the furniture. She was able to find me what I was looking for and I was able to pick it up the next day. I will definitely recommend her to my family and friends.

Renee gave excellent service!

I tried to order my new living room and dining room sets online over 10x with no luck. I went to this location to see if they could honor my online purchase and help me to complete it in store. All individuals involved in the transaction were super helpful. The sales associate made me feel confident in my purchase by showing me the exact pieces or something similar on the floor. The location was so clean.

Our sales person James Morrow was amazing. We drove 1 hour from one Ashley Furniture to go to the one in Waldorf. He was amazing.

I would never shop with this location or any Ashley furniture ever again. I ordered my bedset in November 2021. I was informed it would take 8-12 weeks to arrive. Yea right! It took 8 months. I tried calling multiple times to speak to the manager and was given different expected delivery dates each time. I was also told I was going to be accommodated for how long I waited. Y’all, my bedset was $3,267 and they only took off $150! That is unacceptable. Would not recommend to anyone. Corporate was no help and the employees don’t even follow up with you with accurate information. The customer service was horrible.

I have a great furniture buying experience. Jadyn was awesome and very patient. It took me a while to figure out what I wanted but he was so patient and very knowledgeable of the products.

Ms.Deanna was great very professional and was attentive to all of my needs. Thank u so much!!! I appreciate her great service and will be back to shop and refer customers. I give her above 5 stars :)

Purchased an adjustable bed with mattress from Waldorf store. The absolute WORST experience I’ve ever had. Nothing they told me was true. Worked with Steve who was supposed to know everything about adjustable beds. I thought I was buying a Beauty Rest set but found out afterwards that only the mattress was beauty rest. The adjustable base was made by Ashley. I was told that the brackets to mount a headboard to the base would come with the bed, but the delivery people left nothing. When I bought a headboard from some other store I began trying to get the necessary brackets for the bed. I called the store for days and would let the phone ring for 30 to 40 minutes and no one would answer. When I finally got someone on the phone and explained my problem, they said they would put a ticket in with service department and they would call me. After a week I tried calling the store again which took another few days to get someone to answer. When they did they told me to call the service department directly. I did and got someone named Dequan. He said he would order the brackets and have them sent to my house. After about 8 days, I called the service department again and was told by someone else that the base did not come with brackets to mount a headboard and that the service department could not order them. Fortunately this young lady knew what she was talking about and said she would research and would call me back. She actually called me the next day and told me I could call the manufacturer directly to order brackets. So finally more then a month after my bed was delivered i was able to purchase the brackets to mount my headboard. I had to wait another 10 days and they cost $25 + $30 shipping, and then another $100 to have the headboard installed (not by anyone from Ashley). IT WAS A COMPLETE NIGHTMARE OF BEING LIED TO AT EVERY TURN!!!!! NEVER EVER AGAIN! Steer clear of Ashley furniture.

Worked with Maurice, great sales rep and worked with me on the price. Great experience!

I visited this Ashley’s last week and I wanted to leave a great review , Sammi greeted me and gave me and my family the space I needed to shop around. she was not hovering , she was very attentive. Me and my husband ended up buying 2 bookcases and a couple of pillows, we are new to this area and to find out she’s from the same home town as us made us feel exceptionally comfortable. We will be back to see Sammi Very soon! I also recommend Sammii if you chose to shop with Ashley Home Furniture in Waldorf MD!

Sammi was extremely attentive and very helpful! I visited Ashley’s 3 weeks ago. She greeted me and helped me find this lamp I saw online. She told me to “please have a seat while I look relax , love“ which was so thoughtful. I brought my mother with me and she is disabled with a cane. Instead of other places just making us look through that big furniture store just for 2 lamps , she cared about us. So I ended up purchasing 2 lamps from Sammi i plan on visiting this Ashley home furniture again to shop with Sammi.

MANAGEMENT AND STAFF IS PISS POOR. I went into this establishment a few days ago and the experience was horrendous. Per arrival I wasn't greeted and the staff seemed to be more worried about themselves rather the customers. While I was shopping I witnessed an angry customer and the staff behind the counter was not helpful at all. The workers were EXTREMELY rude and acted like the matter wasn't serious. Finally I was greeted by a woman named Sam who looked to be under the influence. The questions I had she didn't have any knowledge in regards to the furniture. Moments after I decided to leave and was told to "have a nice day" by an older gentleman. I will never step foot in this establishment and will be taking my money elsewhere. NEVER AGAIN

I've patronized this company, and particularly this store, for many years. Unfortunately, today will be my last time visiting. My family and I came in to make a purchase. We were not greeted as we entered the store, nor did anyone help us upon our viewing of any of the products. As we were exiting, we saw two salespeople, and again, neither asked us if we needed assistance. However, when a white coupled entered the store as we were exiting, one of the same salespeople jumped up to greet them and ask them if they needed assistance. Just ridiculous! We will be taking our money and our business elsewhere. Ashley Furniture, train your employees to provide quality customer service to all your customers, no matter their skin tone!

Was planning on buying but ran into issues and had to cancel my orders but was planning to make the purchase at a later date. Had no issues with having to pay a 10% cancellation fee for one of the orders because that's what I agreed to. However, there was an issue with their terminal trying to process the refund back to my card (bank had no issues with the card and it works fine everywhere else). I was patient when they said they would contact accounts payable and contact me within a day or so. Never heard back, called back several times and keep getting the runaround. Asked to speak to the manager several times but keep getting passed off (evidently they're a coward). It's been more than a week now and called the regional office and evidently I'm starting the process all over again and the more I do research the more I feel like it's better to go somewhere else.

I will never purchase anything from Ashley again. I purchased furniture back in November and was told that it would be delivered in February. February can and went still no furniture. I called the store in march only to be told it would be delivered in April. April has come and gone still no furniture. I then decided to go to the store to get my money back. Only to be meet by one of the sells person who told me that she was going to talk to her manager to see what they could do to make the situation better. She told me that he would reach out to me. I have not received a call nor did he reach out to me about anything. Now their saying the earliest they can deliver will be May. The manager don’t care they tell you what they think you wanna hear. All they care about is the dollar. Should’ve listen to other people when they say there the worst. So so true. They will never get anymore of my money .

Not a lot of customer service.

To date, my prepaid (IN FULL) merchandise has Not been delivered. Multiple attempts to obtain an adequate status update have been met with contention, disregard and No resolve. Several calls to management have been ignored and Not returned. This location lacks professionalism, customer service and follow through. The phone rings and rings and rings. No one answers; however, the store is empty with maybe one or two customers. Note: the purchase was made in February/March - it's now May. The BBB is the next move regarding this matter.

Bad Customer service. Also, took five months to not even get my furniture. I Ordered in Nov. it was pushed out from March - May - June. Rude service on the phone. Went there and they asked if I could pick a different set under the guise of providing compensation. But didn’t. Terrible manager staff. And refusing to adjust my furniture.

I purchased a dining room set in January called for an status update, I was told April 5th would be the day my set comes in. Now I was told May 5. This is absolutely ridiculous, I haven't been able to host gathering because of this. I am livid, Ashley's needs to do better, UPDATE: 8/28/2022 Ashley's had given me three different delivery dates so I decided to get a refund and it was an absolute disaster trying to get my money back from them, after trying to get my money back from them for several weeks going back and forth with the store and corporate office things were not getting rectified. I had to submit a dispute claim with the company through my bank just to get my money back. If you cherish your hard earned money you might want to think twice with spending it here. I wouldn't care if Ashley's had a 99% off sale, I would never buy anything from them ever again.

Some of the employees at the Waldorf location are rude and unprofessional. Some are very racist there and seem to only want to help people of color. The manager has a bad attitude. I have taken my business elsewhere where I was greeted by pleasant employees who were more than willing to help me with my purchase.

Placed an order in November and was told latest delivery time would be first week of Feb , I didn’t hear anything so I followed up to only be told that it was pushed to the end of April “maybe” they never called to advise and the girl rudely said sorry we don’t give update calls . Horrible customer service ! Cancelling my order

Customer service doesn't give anought and a clear informations to help the guests to know about how their delivery should process as client you have to confirm and the will came earlier call you and for 15mn wait time he'll leave start from his first call considering you are late please do not call supervisor you are going to have a bad day she will tell anything you never hear all your life

That one handsome sales men he's extraordinary and one hell of guy Maurice the bald guy💯

Pretty good selection and great service. My mom got the bed room set but then I saw this african print

This store is horrible. I bought a mattress and box spring in November and was told the box spring would arrive in two weeks by the store manager. A month after purchase of the box spring, I was told all purchases would take 4 to 12 weeks to arrive. When I tried to cancel the order over the phone, I was told by the manager all cancellations are done in the store and there was a 30% cancellation fee. After making a 30 minute drive to the store, the manager; and staff at the front counter was rude and disrespectful. They chanted "have a nice life" as I left the store. I would not recommend purchasing any furniture from this business. Note: Ashley store headquarters customer service does provide solutions to issues affecting customers; instead customers are routed back to the store for answers concerning disputes.

Extremely clean & bright store! Everyone is always very friendly and the managers Tony & Roslyn are super helpful.

Awesome customer service. Staff here was helpful with finding the right couch for me and my family. 5/5 without a doubt. Highly recommend coming to Waldorf Ashley HomeStore for your home projects/ needs.

Haakeen was so lovely! He was extremely nice! We had a great time with him. We had been there a couple times and each time he was just so awesome!!

Barry Robinson is an outstanding sales person. Not overly pushy but attentive enough. Courteous and knowledgeable and goes the extra step to research where your furniture is in the delivery system. Went to 6 furniture stores and bought from Mr. Robinson.

Great experience. We went to three other furniture stires but came back to Ashley. Barry was fantastic and very patient as we went over our options. Jasmine was amazing and took care of all of our payment details. The stores selection had great variety and gave us ideas for future purchases. We will be coming back!

Had an excellent experience at this store. Damon, sales associate, was great. His professional personality and excellent customer service skills made me feel comfortable and help me with furniture selections. Appreciate his help. Thank you.

My 76yo mom from Washington DC went and bought a mattress set from here. She was told it will ship in 7-10 business days. 2 months later she has yet to receive her mattresses. Last time shopping or ordering from here.

This was the worst buying experience I’ve had. I ordered a piece of furniture in early March. The estimated delivery was June. Without a phone call, it was pushed back to SEPTEMBER. When September came around - without a notice - it was pushed back to October. When I called to cancel the order, I was told that I have to make the 3-hour round trip to Waldorf to cancel in-person because it cannot be done on the phone or via email. Absolutely horrible. The staff couldn’t care less either. I wrote the owner at the e-mail address below with no response.

Worst of the worst furniture stores ever!!!! I ordered my accent chair in March 2021, now its September 2021 and im still waiting for it!

One thing worst then not getting the items you purchased is being lied to by management. Over 16 weeks waitng on my furniture and then when I cancel I'm being charged a "restocking fee" of $500 because its finally in stock. Absolutely ridiculous. The manager, Des'jona Triggs, looked me dead in my face and told me the computer automatically took the fee and there was nothing she could do. Never seen a weaker manager in my life. With this type of customer service, these stores won't survive.

Buyer beware 8 to 12 weeks could end up being sometime in the next 6to 12 months. I went in and purchased a bedroom set on April 24th. The sales rep said my items were in stock and I would likely have a 6 to 8 week wait. Although the paperwork says up to 12 weeks. As the 12th week arrived I realized I did not get a call to schedule a delivery so I called the store and was met with, oh it will be mid September. No that was not going to work so I drove up to the store where a fast talking manager attempted to keep the sale. I was informed that they would pull the items from other orders and schedule my delivery. Well another 3 weeks go by with nothing. I called corporate to be met with, no it looks like your order may not be here until late October. Mind you I bought this in cash April 24th to now say maybe late October. There is absolutely no accountability at this location. There seems to only be one objective, make the sale. I decided that it was just not worth the wait any longer. I went and got a full refund which it seems was the easiest part of it all. Guess that is what happens when several people are likely asking for them. It is understandable that covid may have an impact but honesty is the best policy and had I been given that with updates to the progress this may have been a different outcome. I was a long time shopper, no longer.

Bought a bed from them, waited over 4 months for the bed to arrive, only to find out they gave us two headboards. instead of a footboard. been waiting for over a month now for them to make it right.. and they keep pushing back the date.. I'm going to ask them to take the bed back and offer a refund. this is a joke.. ill find a bed on Facebook market place.

I never got a return call from Steve K. I was driving and happened to look over and saw Showman furniture store that was able to get me bedroom set I wanted.

My husband & I bought a mattress, box spring, and a bed frame from here, along with the $200 warranty to protect all those things. Total, we spent $3000. It got delivered & set up on July 4th, 2020. The support that went up the middle of the bed frame were 3 tiny feet that all bent/broke but one. On August 4th, 2020, a tree fell on our house after a hurricane & ruined our whole bedroom, including the bed. When I finally called to discuss getting a new bed & replacing everything with them, since we paid for a warranty, they told me there was NOTHING they could do because it was an “act of God.” Will never buy anything from this company again.

Waldorf is a horrible store! The employees at the Ashley furniture store I waldorf is horrible! Ordered furniture in January and still nothing! Everytime I call I get Dates all the time and still nothing! I really hate the employees and management there! They really need to reevaluate their staff! I’m so mad and about to go someone else! Called corporate office and I see Nothing has been done! Don’t shop there cause you will get a attitude!

The store had a good selection of furniture. They only had one person working the floor. So I had to wait for him to get service. There was a clerk at the desk. She was rude and couldn't answer my question about how long the sale last. Which I thought was a basic question. She didn't have any intention on seeing if she assist me at all. This was around 11:30 am. The floor person did answer all my questions.

Not worth spending your money there. I was told 8-12 weeks for my furniture and 15 weeks later someone finally decides to tell me I wouldn't get my stuff until August 10th for items purchased in February 5th. Not sure why they couldn't just deliver what they had already and deliver the items they were waiting on after. Why give a fake date if you already knew it wasn't going to be met. Communication needs to be better there. Decided to get my money back and purchase elsewhere.

My husband and I planned to order some new furniture for our family room, and we decided to check out Ashley HomeStore! We had a wonderful experience with Mr. Maurice Brooks. He was extremely attentive and fast [We literally told him a few times: take your time]. He was able to get the quotes done for us swiftly. He showed us what we wanted to see! While we were sitting down enjoying the furniture, he walked around the store and took pictures of what he thought we would like based on what he gleaned from our discussion. We ordered a lovely new furniture set! The customer service was superb. I highly recommend this store, and Mr. Brooks.

Misleading advertising. 50% off sale advertised but please read the fine print. You are only entitled to 50% off after spending X amount at the store! I walked a few steps and went to Value City Furniture and bought my dressing table.

Botched delivery+Terrible customer service Like many reviews on here, we ordered our furniture easily 12 weeks ago, back in late February or early March. Fast forward to end of April, we get a call, YAY! Delivery is scheduled for May 5th, and I'm given a window of time. Cool beans this works. Delivery guys show up, I tell them where to place the furniture, they begin bringing in my bedroom set piece by piece and begin assembling. 1st red flag: I'm standing in the room below them, so I can hear everything, boxes dropping, something hitting the wall and naturally I come upstairs to "inspect" and see what's going on. From what I could see, everything looked OK. So I go back downstairs. 2nd red flag: While the assembly went seemingly fast, completed a little over an hour, it was time to "inspect" the final product and sign off on the job. I walk around the king storage bed, five drawer chest, two night stands and the longer dresser. I look for any cracks, dents, pull the drawers out and everything. I noticed that one of the support structures (mini legs) under where the bed would be placed was leaning in the wrong direction, I let the delivery guy know, he shifts it and proceeds to explain to me that we had a sturdy bed. I proceed to sign off on the delivery manifest and tip the delivery folks. 3rd red flag: My husband comes home, he's excited to see the new furniture and he now becomes the second set of eyes. So he's inspecting everything, similar to what I did an hour earlier, walking around, pulling at drawers, inspecting the services, etc. We pull the top two drawers on the headboard bookcase and what happened, the top drawer handle slides downward, indicating that there was no screw installed on that side, but screwed tight enough on the one side to "appear" that all was well. So we now proceed to pulling out ALL of the drawers within the bedroom set. We then discover there was yet another drawer, this time at the base of the king storage bed, tightly screwed on one side and missing screw on the other. To add insult to injury we look on the wall, behind where the nightstand is and there is dent and scratch, down to the sheet rock on the wall that wasn't there prior. At this point I locate my receipt and the manifest of the delivery and contact the Waldorf store. It is now a little after 5pm. I call and a female associate answers, I explain we just received our items today, it was assembled but two drawer handles were broken, she noted that, gave me my invoice number and proceeded to tell me to send her pictures, with a brief statement and the invoice number to her email(%$@!@ashleyhs.com). Prior to receiving the information she would relay the information to the service department. I say "ok thank you," we hang up and within 5 minutes I sent the email with pictures, invoice and brief statement. The second day after my initial call, Friday may 7th rolls around and no call, no "received" email back, nothing, so I proceed to call again. Another female associate answers, I explain my previous contact with her coworker and a description of what I needed. As the previous associate stated, send me the pictures, your invoice number while we're on the phone, while stating that the previous associate never received my information after telling her which email address I sent it to. She gives me her email (%$#÷@ashleyhs.com), and within seconds I'm reforwarding the previous email that I sent to her coworker. She received it and let me know that NOW she's going to send this information to the service department and then someone from that department will be contacting me. It's now Sunday, may 9th, no call from the service department, or received email stating "we're working on it." Deeply disappointed once again by this company, not only for the extremely long wait for the furniture, but also the lackluster customer service presented by the associates when a customer is calling for a relatively easy and simple fix. Upon receiving my replacement items this will be the LAST time seeking furniture from this company.

I paid in full via check over $2,000 for a sectional sofa on 2/15/2021 the monies were paid to ashley furniture from my bank acct on 2/18/2021. I called the store about status of delivery about 3 wks ago and was informed by the store manager that i had a balance due and thus the reason my furniture hadnt been delivered "as a matter of fact your furniture is here you need to pay the balance". Of course i had to explain I printed out my paid check back/front took it to ashley's and was told my check hadnt been applied to my acct by their corporate office and until corporate dis that it was nothing that could be done. I went home called them the next day the manager said this time all my furniture is not in???? Really? I said so my situation is not special cause he said its lots of people waiting on furniture.....so now i have contacted the regional manager andnits been 2 days ago and he has not called back and wont answer the phone. Today i asked for a refund to go buy readily avaolable furniture and was informed it wod take 30 days to get a refund cause i paid with a check omg! My check cleared in feb 2021 so wheres my money???. Smh i think ashley regency and value city all ow ed by the same corporation -- never again for me with these companies.

The shopping experience itself was easy, my husband and I already knew what we wanted. Darryl helped us with the order and told us we should see our furniture in 4-6 weeks. During checkout, we were told 8-12 weeks, but Darryl assured us it would be sooner. After 4-6 weeks, we never received any phone calls or updates on our delivery. We began to call 2 to 3 times a week to get updates and never received a clear delivery date. We continued to wait until the max 12 weeks, and were told conflicting information along the way. It was not a special order and should not have taken 12 weeks. So once the 12 weeks mark came and went, and they still weren’t able to give us a date, we requested a refund. The salesman, Darryl, was at first trying to assure us that we would have it within 48 hours, so we tried to wait again, and still nothing. So we requested a refund again and he was rude and defensive, and when my husband was trying to talk calmly to him, Darryl began to walk away. Eventually we received our refund, but it was a horrible experience that resulted us in waiting 12 weeks for nothing and a sales staff that didn’t communicate or help.

Purchased a sectional in full on the first of December. I was told the order would be delivered early February and have called each week since then to check on the status. It is currently March 16th and I still have no couch nor do they have a time frame on when I will receive my couch. Each week I call and it is the same response, “your status hasn’t been update, call back next week”. Again I have paid in full for the couch and can’t even receive a time frame on when I will receive my couch. In all honesty this seem like a total scam. I would avoid this purchasing anything at this location at all cost.

**Final Update: couch was delivered, assembled very quickly and delivery men were very nice and helpful. they positioned it where i wanted it, made sure i was happy before i left. even gave them snacks and water for their day since we were the first stop. very pleased with our couch, it feels great, i have already fallen asleep on it many times. it fits perfectly in the space and we look forward to enjoying it for a long time. i guess i can keep the 5 stars. If i need to ever use the protection plan for damage or spills, i'll put some comments here. **Update #3: we called during week 13 and they said they were still waiting for the last piece, told us middle to end of May then. Days later they called and were ready to schedule delivery. it will be delivered in a week and a half. i'm honestly not totally mad. it would be one thing if we were at 12 weeks and they had only gotten one piece in.. but with COVID, and the progress they made in getting it, i can't be totally mad. BUT DARRYL NEEDS TO STOP TELLING PEOPLE SOONER, UNREALISTIC DATES. Based on other comments, he does that a lot... will final update when delivered. **Update#2: just called, it is mid week 12, and they said they are now waiting on one piece of the 4-piece sectional we bought. They gave us a date on when it should arrive, and that they will give us a call to set up delivery when it arrives.. **UPDATE: we are starting week 11 of the "8-12" and i called the store to get an update. they said they have 1 piece of the 4-piece sectional right now, and that they are waiting on the other 3 pieces. Had no estimated time when they'd be in; told me i may need to wait the whole 12 weeks as a safe bet. yea.. we'll see. i'm seeing more comments about Darryl.. maybe your staff should not be telling customers one thing and the front desk say another.. We just ordered a sectional from here, but i did not read the reviews prior. Our in-store experience was great, Darryl was helpful, answered our questions, and made the process quick and painless. HE told us most customers, even given COVID, have received their furniture in 2-6 weeks, BUT our paperwork said 8-12 weeks. It's only been one week so far (i'm impatient and excited for my new furniture) so i will try and hold out, and see what happens. I will be updating this review later, when we receive our couch. i'm keeping my fingers crossed we do not experience what others have in recent months...

Paid over $2000 for a couch ordered 11/9/20. Was told 4-12 weeks for delivery. Today’s week 14, called to find out when it would be delivered, now told March 6th and she said it may or may not be delivered later than that. Maybe I’ll get to enjoy my couch sometime next year.

I worked with Alexis (I want to say that was her name) she was really sweet and attentive. I knew what I wanted but they didn’t have it so I had to go back home empty handed and regroup. I went back a week later and she was still there to assist and I finally made a decision. The delivery was quick and the delivery guys were nice. HOWEVER! I took a star away because I didn’t catch the young lady’s name who called me to confirm my delivery time but she had a very unprofessional attitude because I asked her to repeat my order. It was like speaking with a child...She was huffing and puffing and said “well what did you order.” She should definitely not be allowed to work the phones with customers if that is how she reacts. Crazy! But Alexis was great and I will be back to work with her on getting a few more pieces!

Worst place to buy from! Bought my furniture over 5 months ago and they keep blowing me off of when I'm going to get my furniture. They told me 4 to 8 weeks but no more than 12 and yet they still can't tell me when I will get it. Also they told me different prices every time I went in. After the guy told me one price they turn around a took one of the prices off and still charge me the same price so then I had to go back and pay again for the additional piece. The guy even said he had made the mistake but not adding the fourth peice but yet I still had to pay extra.

Do you guys answer the phone? I've been trying for a week multiple times a day! When people are in store you make sure to get that sale for commission but after that it's F the customer...... I have a question regarding warranty and if not then a price!!! Answer the dang phone!

If you visit ask for DYLAN! He was extremely friendly and a great help, but not pushy at all!!

Ordered furniture September 20th it’s now December 12th and I still don’t have my bedroom set. Went inside the store 4 times to talk with a manager, that was pointless. I also ordered furniture from Value City and Article ON THE SAME DAY. Got my furniture from the other stores but nothing from Ashley Home Store Waldorf. The bedroom set I wanted was on back order until January at Value City so I went into Ashley Home Store looking for another option. I was guaranteed a 6-8 week delivery. I’m now kicking myself because it’s about to be January and I still don’t have my bedroom set that cost me $3,973.02 from Ashley’s. I should have stuck with Value City!

We've been to several other furniture stores. Some had somewhat reasonable prices and selections, but were lack-luster in customer service. We arrived at Ashley's where we were greeted by Dylan. He was busy, but still attentive to us. He did not pressure us and was very patient. He went as far as to actually move tables to the furniture we were focused on, to give us the visual of a complete couch and table set. We took a day to think on it. The next day, we revisited the other stores first. They all had HORRIBLE customer service. Back at Ashley's, we met with Dylan again. Being picky shoppers, we saw another set we liked even better. Dylan was again very attentive and patient. Although Ashley's has a good selection with reasonable SALE prices, it was Dylan who played a major role in our decision to purchase from your store. Dylan is what Customer Service is all about. Four stars pending the delivery and my quality control inspection. Update 12/08/2020: Our furniture arrived on Halloween day. We were called in advance and they lined up the delivery according to our availability of a couple choices. The driver and his crew were professional and assembled the furniture for us. The furniture is awesome and we do NOT regret the purchase. 5 stars !

**I'll give one star for the salesman good attitude** HOWEVER.... This is by far the worst service I have ever received from a store. I went into Ashley Furniture store because I love the furniture and have always purchased my living, dining and bedroom furniture from the Ashley warehouse (through a private distributor). This is the first time going inside the store to make and purchase and I absolutely regret it!! I have been waiting for months to receive a call informing me of my furniture being available at the store location. I have had to call a few times to inquire about the furniture as I never received a call on the 3 different dates given for the furniture to be available. I call for a fourth time (after my due date has passed yet again) and was told that it may be another 3 weeks or at the latest in January 2021!!! I was told by the salesman that the delivery would take longer due to COVID-19 but shouldn't be more than 6 weeks. My family and I have no furniture to sit on in our new home because of this. The customer service is difficult to talk to because they are not helpful at all. Actually seems like they could care less about the customers. There should be other options when this happens to the customer. At least have the professionalism to call the customer and keep them updated on the past due "available" dates. I will never order anything from this store again. I wish I would have read the reviews prior to ordering!! Oh and btw....guess too many people are calling today as I have been on the phone listening to it ring for an half hour.....

I cannot even express how awful this store is. We purchased thousands of dollars in furniture along with a warranty plan. 4 years later, most of the furniture is falling apart and warranty would cover nothing! I ordered a new part (that I paid for) and it’s been almost 3 months and I have not received it. This is after trying to order the product for the previous 4 months. I have called over a dozen times and a manager was supposed to call me back each time. I never got that call. Cooperate office won’t help because it is a franchise. This is the biggest “buyer beware” I could ever warn others of.

Horrible service. I bought a living room set and we were told free shipping the whole time but the minute it came to getting our cards they said “oh, no free shipping” but we liked the set so we purchased it anyways AND we left right after to hear free shipping at your Ashley’s home store on the radio commercial but we couldn’t get our money back. We were also told and on invoice it says with delivery 2-6 weeks and after a month of waiting they are now saying not until the new year. When asking for the floor model because we now live in a new home with no where to sit they pretty much told me, I don’t know what to tell you. Would recommend any other Ashley’s or furniture but not the Waldorf location.

I have made 2 separate purchases from this store. The first purchase was made back in June where I bought 2 bedroom sets. During delivery, one headboard came torn and there was damage done to my brand new walls. I asked the delivery driver what the process was to get my walls fixed. He told me that I needed to call the store. I called the store to inform them about the wall damage and the torn headboard. However, I was unable to get in contact with the store as their phones were down. When The line was back up and running I made another call and remained on hold for over 40 mins. Someone answered the phone and then immediately hung up on me!!!!!! I called back later as I was informed that “the morning staff does not answer the phone”. So unprofessional!!! Once I finally spoke to someone I let them know about the damage that was done to my products and my wall. I was told that a report needed to be put in that day. I was very upset as I was misinformed by the delivery personnel and it had been 4 days since my furniture was delivered. The store told me they would take care of the damages and get in contact with me but now 5 months later, I have not heard from the store on the matter. What’s up with that? I also needed to return one of the dressers as they did not fit in my bedroom space. I was told that I would be charged a restocking fee and a delivery fee and would be out of $600 unless I bought something else. I came to the store and selected a couch instead so that I could still get my moneys worth and I paid the difference on the sofa that day. I was also limited and was forced to purchase something in the store and was not able to select something from online or from a nearby store (which has the same franchise owner I should add). I paid for the delivery truck to come back out and pick up the item. This was at some point in July. I was originally told that my couch was in stock and would be delivered within a couple weeks. I called for an update and they told me that it would not be delivered until August now. I was a little frustrated since I was told something else but I just waited it out. When the projected delivery date approached, I gave the store another call for an update. I was informed that my couch would not be delivered until September. Since September I have called the store numerous times and each time my projected delivery date was pushed out. A few weeks ago, I called again to get an update and they said November 2nd. I was very upset since the store has had my money since July. I was told that the manager/owner would contact me. I have not heard from the store or the manger/owner. Today I placed a call and I am now being told December 12th. I am completely fed up with this store. The way that they operate is extremely unprofessional. They don’t care about their customers enough to answer the phone, return calls or even provide an update when a manufacturer delivery has been pushed back. I was offered a $50 gift card if I didn’t cancel my purchase but when you spend $5000-$6000 in a single day, $50 is nothing. I know for sure other customers have issues with the store as one time while I was on the phone, I could hear another angry customer screaming in the background about her products. I when I heard this, I should have taken this as a red flag and demanded my money back that day. Let me say this, the only reason I have not gone up to the store and done the same thing is due to Mrs. kitty. She is the BEST thing about that place. Very kind, very professional, very considerate and understanding. If it wasn’t for her, I would have taken my money elsewhere a long time ago. But at this point, I can no longer put up with this store.

In-store purchasing experience was great. I wish I could rate this separately. Unfortunately the delivery and installation did not go as well. Bought a leather power sectional. Love seat poorly installed. Left rocking. Not sure if frame is damaged or it’s just not installed properly. Electric chord left across a walkway creating a tripping hazard, the last thing I need as a person with a disability. Very disappointed as it took awhile to get the furniture after purchase. This is understood because of the effect of the pandemic. However, the poor installation is inexcusable and a bad look for the Ashley Furniture Brand. The corporate call center also needs refresher customer service training. A non-chalant, “couldn’t care less” attitude only makes matters worse. Not once did the rep ask how to make things right or offer any empathy. I own several pieces of Ashley furniture. I hope I don’t have to make this my last. The brochure promises excellence. This was far from it. Still waiting for resolution with furniture I cannot use.

My husband and I purchased a gray leather sectional on August 8th after we paid and got the invoice I ask how soon could the sectional be delivered that's when I was informed that the item wasn't in stock therefore it would be 4 to 6 weeks. We waited past the six weeks then was told it would be late November now who in their right mind is willing to wait that long. When I went to cancel my order on October 4th the Manager Matt and salesman Barry had big Attitudes. Why are they selling furniture that they don't even have in stock? I wouldn't recommend anyone to this type of foolishness totally unacceptable!!! My money & peace of mind matters

Order furniture from them in June didn't receive until August.Was told would only take 2-6 weeks.Was promised a gift card never received it. I will never purchase from them again.

The Manager Mac is very friendly and accommdating.

If I could rate this store a 0, I would! Not just the store but the entire brand off of my experience. I purchased furniture in February, it was delivered in March. Discovered it was broken in March, sent 16 emails and numerous calls. No fix and I’m still trying to get it resolved.

High prices , marked up so they can give you 50% off and you land on the original cost of the couch 🤦🏾‍♂️

Daylan was very professional and polite, he made our visit to the store so nice that we will be back and tell others. Thank you Mr. Daylan Hickson for making us feel like family. God Bless, be safe.

This place was terrible. I left without purchasing a thing. I over heard a customer service department that was talking g about a customer. None of them had on a mask. The sales person at the front door was condescending and the other person sitting at the door Gabe me the eye, and not a good one from the time I hit the door. The sales person told me that the Ashley website and store are not affiliated so he have me a different delivery time. Then there was a random person sleeping in a chair in the store. He was not a customer. Very uncomfortable. Also asked for The managers information, the sales person gave me the wrong number.

I realize every time I arrive in this furniture store the salesmen and/or women are at the front waiting for you to enter. This particular salesman spoke and introduced himself and I told him what I was looking for and I went on my search. I found what I wanted and he assisted me with the sale. First, you didn't ask if I wanted the 5 year protection plan. You just included it on my invoice. I did not realize it until after I signed it but I will blame me for not paying attention. My first question was, "Is it available?" He did say no but we can get it to you as early as September 6, 2020. The date of this transaction was July 11, 2020. I told him I was in need of this furniture by or prior to September 12. Now on August 26, 2020 I called to confirm that my time of arrival was still September 6. They told me no it was scheduled for September 15. I asked the young lady, "When were you going to inform me of this change since I have to schedule my day off." She said it was your salesman's responsibility to inform you of any changes. Well, he did not. I expressed how angry I was. First, you all lurk at the door when customers come in, then you give them a date that is not or will not be accurate, you don't follow up when things change and I am almost sure that half of your inventory in the store is not in stock. I want them to stop blaming COVID-19 because this store was like this prior to COVID. Some of these furniture stores need to get it together. Later, I inquired about two tables that I saw in the store. That same salesman gave me a total price of $800 for those two tables (1 coffee table and 1 side table) I told him he lost his mind. When I got home and did an online order for the same exact tables the total came to $546.00 and deliver was quick. People do your homework on the items you are looking for prior to going into the store. The prices will be higher in store and they will add a protection plan and then some without asking.

The young lady was very helpful. I didn't find exactly what I was looking for however I did find some Alternatives with her help. Overall clean and bright place.

It took over over 2 months to get get our couch. We were told it would be 6 weeks at the most. It came with a damaged frame. Now we have to wait for a technician to come out. I was told they would call back in 3 days from the service department but I am not hopeful as other reviews indicate that call backs are rare. I had to call around a lot to get this delivery to actually happen after a cancelation, and only one service rep was helpful. I also asked customer service for info on the warranty program the sales rep claimed was all encompassing. They breezed right by that and declined to provide information. This leads me to believe that the other reviews about sales reps lying about the coverage are 100% true and it is a known issue. Will update review with how long this takes to resolve and if they offer any UPDATE: It's been a week and no one has called back. Not surprising considering the other reviews. Customer service has also not emailed back.

I recommend the service and staff at the Waldorf store. Des'Jona was very helpful and courteous, and happy. Good quality furniture.

Don’t be fooled by the higher rating. They will tell you a sooner date that they can deliver the furniture but in reality they just do that to get a sale. Once you confront them about the unacceptable wait time they are reluctant to provide clarity on the situation. Do not buy your furniture from here!!!!

We bought from them several years ago and before we bought the warranty we wanted to make sure that it covered any damages from a dog. We told the guy we just got a puppy and would keep her away from the furniture but IF it got chewed on would it cover it. He said yes no problem. He made it seem like they covered anything because he described an example where a woman dropped nail polish on the furniture and it was replaced. So hey sounded good right....wrong. Our bed frame was scratched and they said they don’t cover animal scratches. We argued we were told it did before we bought warranty. They said we should have read warranty book but it was given to us AFTER we bought the Warranty and the guy assured us multiple times after spending $4,000 on furniture there. Also, we had a drawers that were broke. During delivery and it took NINE months and multiple calls and no call backs to us walking up into the store and making a scene before someone got ahold of someone to come fix our furniture the delivery people broke!! It took up to a year to get everything done. One drawer still won’t shut and our bed is still scratched and we have a useless warranty that we spent hundreds of dollars on. So basically the guy who sold us the furniture (a manager) lied to us and we are unsatisfied and still have messed up furniture three years later. Won’t ever shop from there again.

Purchased a table from Ashley furniture. Within months the table was already peeling on the surface. Called customer service and got a representative who stated that the warranty did not cover the surface. This was incorrect per their warranty, see picture. Have tried calling and emailing with no response. Recommend if you shop at this store, you do not count on the warranty to help you out later.

I came in looking and pricing the bedroom set I would like. Barry Robinson introduced himself, and gave me space. imagine that a salesman giving me space. when I found the furniture I wanted Barry was there to give me the best price possible. I told him I would like to talk with my husband. I called Barry up and met with him and settled with little problem. amazing customer service. the problems I encountered was not with Ashley but with getting a Uhaul vehicle.

Excellent service and people. Ask for Darryl! He will take care of you to ensure you get what you need at a reasonable price! I will definitely continue to shop here!

Super cheap and easy to order