Ashley Store Attleboro, MA

Went in on tax weekend, salesman screwed up the discount , had to deal with that. Nobody knows what there doing . Anyways got the couch I want , it was delivered , guys payed it on the cement scratching the feet , I told them please lay it on the grass not to damage it. Had to give them my screw gun to get the legs off. I had to tell them to take the legs off ? Get it in the house they put the legs on , they leave and I want to put pads on the feet not to mess up my hardwood, fine until I notice internalLu it's broken off and the plastic pieces on the feet are scuffed like it was used and maybe returned. No idea how it would wear that the truck to the living room. They deny it but sure seems to be true. They would not compensate anything but would deliver another couch wasting more of my life. Taking down doors moldings and so forth. Sorry but not even one star. The brand new couch that had broken feet and scuffed up foot protector s. Steven

Great quality furniture at a reasonable price. Billy and Justin are very kind and professional. They helped us find the right furniture. The entire process was very smooth thanks to them.

I wish I read the reviews before I ordered. I ordered a nightstand and matching bureau. The nightstand said it would be delivered via FedEx, ups, one of those. It also said assembly required. I chose to chat with a rep to ask why and she said it world come assembled except for the usb hookups on the back of it. Well, it came with the shelf pushing through to the back of the board that was previously stapled on, plus, I had to install the handle on it. Ridiculous. Then, I got 1 email saying it world come on the 24th. Didn't get another email until the day before saying it was coming between certain times. I asked for it to be brought up into the hallway in front of the bedroom so we could put it in later after we finished moving other things out. They didn't offer any protection for the bottom so we could slide it into the room without a problem. My son tried moving it and it scratched up my floor. I had ordered a nightstand and matching bureau through Jordan's furniture for my daughter's room and the service was great! They had both things put together and delivered them at the same time, then, it was 7am and my daughter wasn't up for school yet, so I asked if they could put it in the upstairs hall, they said no problem. They even put protection on the bottom so when we were ready to slide it into the room, no scratches on my floor. I'll stick to Jordan's until Ashley updates their quality of service. So disappointed, i wish I never gave my son the option and just stayed with Jordan's. Completely unacceptable!

Nice and big choice but over priced

I just didn't find what I was looking for.

The delivery people took my bed frame instead of setting up my new mattress on the existing frame. The delivery form did not state to take a bed frame. This happened on Feb 24 and it's now March 12 and I still do not have a replacement bed frame.

Cardis customer service is the worst ever. There delivery service is horrible. We had wrong pieces delivered, broken furniture delivered. We recently called customer service for 2 dinning room chairs that had broken legs. We purchased a 5 year guarantee, so we thought no problem. They have done nothing but gave us the run a round. Customer service you sink.

They have always been very helpful And the prices were reasonable Years ago I bought a love seat and matching sofa set for less than $2000

Ordered a tv stand a dinning table and both came missing hardware it’s been 2 weeks and still waiting on my hardware needed it’s been nothing but a pain contacting customer service back and forth Unfortunately will not order from here again and would not recommend it

I bought a leather recliner for $2,000. I was having surgery and thought it would a be a good idea. Well, what seemed so comfortable in the store is the more uncomfortable back breaking waste of money. I should have learned after two horrible mattresses I bought there. Live and learn. Expensive lesson.

I had a dinette set delivered yesterday and I took the day off due to the window time, it was damaged had them take it back. Spoke with customer service confirmed I was getting a new one and I asked them to look it over good and package it with bubble wrap. Today I took off another day, the delivered the same one and touched it up. Spoke with them said they will bring out another one, that's not acceptable. I said I'm not taking more time off from work and a credit of $150.00 is fine that I'm still looking for more furniture. They said no, I asked for a manager or owner and they wouldn't let me. I told them after all these year we've given them so much business and this is how they treat me.

bought a bed from cardis in 2022. the men who came to set up the bed cracked the wood in 3 places while screwing in screws. the company the refused to take the bed back for return due to the fact that is was damaged (even though their company were the people that damaged it). finally, I was able to get a refund, but they made me eat 15% of the cost of the bed for "restocking" (of a broken bed that they are not going to restock or sell) and would not refund delivery and set up fee, which was over $200. Shameful quality. Shameful company policies.

Go else where. Was in the market for a new sectional. Dining set.With that said Cardi's employees were very Unprofessional, and lack communication skills. Customer service desk was on their personal phones when i went to ask to speak with a Manager. When the manager came he was clueless as well. Apology was not sincere and kept trying to defend his workers. When I told him my wife and I was never approached, And that Every sales person we seen walked right by us and not once stopped to ask if we needed help.By the way I use to spend thousands of dollars here. Never will I step foot in this place again.

Some of the items in the showroom won't be available soon, yet they have a beautifully designed furniture collection you might be interested on check out.

I’ve been waiting for furniture ordered in September due to “Covid”. Many other companies have figured things out. We’ve been living/ working through Covid for almost two years. 3- month delivery delays are unacceptable. I call the store and I’m told to call Ashley’s furniture. I have no real ETA nor do I receive updates. Before I made the purchase my phone rang a few times a day. Once the order was placed I hear absolutely nothing. I’d suggest shopping elsewhere.

Very disappointed with the bait and switch on the advertised price. Wouldn't give them any business if they were the only furniture store around.

After waiting 6 months for my kids bunk bed. One of the 2 delivery guys stole my sons PS5 remote control. When my wife calls the store to report it she is just handed over to the delivery company. Even though we have no direct dealings with them. They are contracted by Cardi's not by us. So the delivery manager B. L*%^*, brushes my wife off. He asked the two guys if they stole it, as if they are honest thieves... He tells her that they do thorough background checks on their guys. He told my wife to call the police, they can help you. He knew the police wouldn't pursue or waste resources on a stolen PS5 remote. So instead of dealing the situation with integrity, he chose the back alley hustler's way. So me being unappreciative of how my wife was treated, I called Cardi's. They brushed me off after several disconnected calls they said a manager told my wife what to do and they will have a manager call me back. During my wait time I decided to google the guys who delivered me furniture. Low and behold... I see mug shots. I match the pictures with footage from my cameras. It's him. They vet their employees and go through strenuous background checks. But it took me all of 5 minutes to find out one of them was arrested by the DEA in 2019 for being part of a drug ring. This is who Cardi's send to my home to steal my kids stuff. I'm beyond mad, my wife was home alone. This is pure negligence. After several hours, I called Cardi's back because I knew I was heading under the rug. I demanded to speak with the manager and if he doesn't want to speak on the phone the we can speak social media. Finally after a few minutes the call dropped and my phone rang. Mr. Lying L*%^* was calling. He was telling me how shocked he was, how unbelievable it was. He doesn't know how this could happen, their background checks are thorough. I texted him the articles and the some of the case documents. He said he needs to look into this situation and do I mind if he calls me the next day. It's late in the evening so that is very reasonable. His window to reconnect with me has past. I am being swept under the rug as if my home and my wife wasn't violated.

Ashley fits style and budget for everyone! Great "superstore". Great salespeople and service!

Great quality furniture.

Good luck to anyone purchasing furniture here. I purchased a bed online and it arrived damaged. They could have cared less. I tried to go through Ashley directly and they told me I had to deal with Cardis. There is no phone communication, only an online form that indicates that they may eventually respond after 4-7 days. You can only upload one picture (my furniture was damaged in 3 places). Buyer beware, once its in your house and the credit card is charged they do not care. Customer service? Non-existent unfortunately.I would recommend Jordan's Furniture 100 times over this place. They stand behind their products.

Purchased the gaming desk with the cup holder that cools drinks that is centered right above the shelf for your tower…. Guess what happens condensation builds up and drips right into your tower and when you contact customer support they accept no responsibility and tell you if you want a refund to donate the defective unit to charity so it water damages another poor souls computer tower run from these products as fast as you can

Don’t bother with Ashley. Placed an order online for a coffee table and end table set and they have ZERO return policy. There’s barely anything online about returns. No where in the email to return either… wonder why. I finally get through to customer service and she tells me I legit have to bring it to UPS or FEDEX myself and pay for return shipping MYSELF. It’s 65lbs…. It will cost just as much to return as it did to buy it! Not to mention I am a small girl and can’t even lift that myself let alone carry into a fedex but thanks !!!!!! Oh and you can’t return in person to the store because “they like it going back to the warehouse it came from” lmao yeah i bet they do. Not sure how they can even do this to people seems like a massive scam to me but trust me I will be going further with this.

Huge Collection! Quality is always good

Not impressed whatsoever! Absolutely no sales help other than poiting in the direction of what we were looking for and even then weren't sure. Once we found the general direction an item, everything we found was inferior quality at ridiculous prices, even the so called "Clearance" area. Management may want to speak to the issue of employees on their personal phones while on the job. Thought that would have been a "NO BRAINER " Waist of an hour of my day😔

Quik in and out got what I needed

(Translated by Google) The furniture is beautiful but they are bringing new merchandise and the waiting time is too much (Original) Los muevles son preciosos pero estan trayendo nueva mercancia y los tiempo de espera es demasiado

The staff are good, attentive, and manage not to be up your nose the whole time. The prices aren't bad either.

Expensive junk!

After waiting at customer pick up for abour 20 mins they brought out the wrong table that I purchased. Went back in to get the correct table and after another half hour was told it was already sold. The guy that sold it to me didn't even tell me himself. Sent another sales associate to tell me. First and last experience for this place!

Terrible customer service. I will never step foot in that store again. I made a purchase of a chofa on August 23, 2020 and promised to look for a date of November 1, 2020. I put a 25% deposit and financed the remaining balance. On October 30th, I was called to be notified that the delivery will be delayed 1 week which I was fine with. My wife calls back on November 5 to ensure that we are still on track only to find out that the item will not be ready until December 16. I contacted the salesperson and manager trying to cancel the sale. I was told I cannot do that and will be charged $318 for cancellation fee.

It has been 2 weeks now with out new sectional. It came in earlier than the planned arrival time, it&'s very comfortable and was easy to put together ourselves, saved some money that way. Will be recommending to our friends and family!

If I could give less stars than 1 I would. I’ve been trying to get a couch delivered for about a month, and every week I’m given a delivery date and every week it gets pushed back to the next. I have called multiple times a week to try and figure out the issue and every time they have no knowledge of conversations I had legitimately the day before. I finally organized a delivery date and was told I would be called around 11am to set a delivery time, and I get a call at 8am, day of delivery, and wasn't able to be there due to a prior commitment. Their communication is absolutely horrible and I would never EVER try and buy something from them again.

No.

Worst experience I&'ve had in about 15 years here! We bought a mattress a month ago and its uncomfortable. We can return it what the manager told us last week after we hit the month mark. So we decided to hit the Atteleboro location with a bigger selection. Not 1 employee helped us. Granted at 1st when we got there they were busy, but about 20 mins later it died down and the employees walked around us like we weren&'t even there. Finally a lady asked if she could help and when I explained we were doing and looking for she gave attitude then said well then when your ready anyone can help you. Then another employee asked if she was busy if she mind helping another couple she said yes and left us. Then not another employee gave help and they stood around. We finally had enough and walked out. We have spent over $7000 in past 3 years here and to be treated this way was uncalled for!

The store was very comfortable to walk around. The sales man was very helpful but did not crowd us. Will shop there again.

Mary was super friendly, and really took the time to help me find what I really wanted and helped me keep within my price range.

Save $4k And Come By, Not everything is super cheap here (Unbiased Opinion)

VERY unprofessional I ordered my bedroom sets June 1st for my New Apartment figured 2-3 week wait definitely would NOT have pay’d AWHOLE months rent to not even be able to sleep in my house , Here it is JULY 2ND and there still NOT ready , i asked for my money back a week 1/2 ago to go elsewhere because when I went to get an update where my furniture was they couldn’t even provide that & police ended up on the scene because unfortunately they couldn’t do that neither , This is RIDICULOUS all I can do at this point is write a review & it’s so unprofessional & such a waste of money , if you can order elsewhere that would be your BEST bet !!!!

Just called this location to check store stock as suggested by the online chat feature. The women was extremely disrespectful, short and hung up without saying goodbye. "if its temporarily out of stock online, its the same for the store" (AKA, I dont even want to entertain the idea to check it out). Thanks anyway! I will take my business elsewhere.

(Translated by Google) Bad attention until one feels discriminated (Original) Mala atencion asta se siente descriminado uno

Do not order anything online it will get “lost” and you will not get your money back. Never received a call or email back after several attempts. Awful customer service.

Absolutely the worst experience buying furniture from this place. I ordered a bedroom set and when it arrived I was missing the footboard. It took about a month and a half to receive the footboard. After waiting a month and a half I finally get to actually set up my bed (I’ve been sleeping on my mattress on the floor) but it turns out that none of the pieces actually came with the correct amount of hardware. The customer service was even worse. Rude and condescending every time I called about my missing footboard. If the item isn’t available at the warehouse it shouldn’t be listed for sale on the website, that way it won’t take a month and a half close to two months to actually receive your order. Never ordering from this company again.

Ordered a dining set from this place . Call first to make sure it's a set and comes with the chairs. Was guaranteed that it was a complete set. So placed the order and had a note out in to call when the delivery person arrived as we live in an apartment building. Well the day it arrives we receive no call and had a neighbor tell us we had a box out front on the sidewalk for anyone in the city to steal. Never got a call. Then carry the box upstairs to find no chairs just a table and now the online ad has changed to just say table . Called them and are being told we have to wait 72 hours for someone to call us back. Big problem as now our family has nowhere to eat since we sold our previous set this morning. Worst service ever.

I bought a chair and if you are a veteran, you get free delivery! Well they told me that my DD-214 was not official to prove I was in the military!! The manager looked at it and said, &"What&'s this? That is not proof that you were in the military.&" REALLY???? Won&'t go there ever again. Unreal.

Great beautiful furniture store bought my furniture and Dakota was awsome help

I bought my set about 3 years ago. Their so call equal to sunbrella. The seams have already worn to the underside fibers. Expected a lot more from a fabric that is suppose to be durable. No kids and light use, disappointed in the product and the sales pitch.

I bought my set about 3 years ago. Their so call equal to sunbrella. The seams have already worn to the underside fibers. Expected a lot more from a fabric that is suppose to be durable. No kids and light use, disappointed in the product and the sales pitch.

Loved it

Great customer service

Friendly staff just could not find what i wanted.

It had been a while since i have purchased furniture that is new. I saw the promotion for a no interest for 36 mo. so i decided to check out Cardi's. There was so much eye candy ! I walked through the entire store snapping pics of what i liked . I have champagne taste and a beer drinkers pocketbook, so sales are important . No sales people were pushy, cool. Anyway, I found several pieces that had a great flow. My favorite room was the Ocean room. I could have moved in ! Where else you gonna find a Mermaid accent piece to take home. SO please with everything . cool beans!

After looking for an electric recliner, I found the perfect match for me at Ashley Home Store. Its located on the third floor in Cardi's in Swansea.

Unhappy with today's visit. Shopped at cardis multiple times in the past 3 years. Bought mattresses, bed sets, and even our dining table. Today we called spoke with a salesperson about a promotion going on a few weeks ago. We called and asked to confirm if the promotion was still on. The sales person said yes it is. My husband and I drove 20 minutes to try to purchase the mattress with the promotion we spoke to the salesperson about. The promotion was a free adjustable bed frame. Turns out in his words "were not mattress firm and mattress firm is the one with that deal" we were more upset that we called and asked then was told yes the deal is still on then we go in person walked around to decided on which bed to get THEN waited about 10-15 minutes and was told no we can not do that deal. We were looking to purchase a king bed. At this point we're unhappy and wont be back in the near future for other needs.

Great experience. Great staff.

I love Cardi&'s furniture and have bought so much furniture over the years that I could probably open my own store had I saved it all. And I especially love their Clearance Center in Attleborough. You can go down to the basement and instead of having to wander around the upper floors which takes so much time and you have to look at so many things that you are totally not interested in, you can go down to the basement and everything is crammed together and you just walk in look and can see what they have to offer and at a reasonable price. I do find their prices are generally reasonable anyway but my budget is happier with the Clearance Center. In the past 10 years I have bought several sofas for my house. I am not sure why I have had to have so many except that my children needed them or my grandchildren had too much fun on them but anyway I needed a new sofa. So of course I went to the Cardi Clearance center. I found the perfect sofa for me. It is made in America, it is the right color, the style matches with my decor, it is comfortable to sleep on, and has 2 built-in recliners which makes it perfect when I recover from my double knee placement surgery in a couple of months. They originally had a tag on it that had a different price for each month. I don&'t care for that type of selling and therefore wouldn&'t buy it and so I gave them one star on Yelp because I don&'t like to take a gamble on things that I need or spend more than my budget. I was so impressed that the next day someone from Cardi&'s Furniture reached out to me asking for my contact information so that they could speak to me about their new policy. Apparently they had just initiated it that day and the different price points was only on 2 items in the clearance center and I happen to find 1 of them. The store manager called me and explained to me that this was a test and he was very open to my comments and my feelings about it.I love when businesses read their Yelp reviews because they come from real people. The sales people there are always exceptionally kind and this was my experience today. We came to an agreement on a price that I could afford and one that they would still benefit from. I immediately went to the store to purchase the sofa. I was greeted by the store manager Joe and my salesperson Jeff. He is just the most kind and knowledgeable person. I also bought a chair to go with my new sofa and I am absolutely thrilled with my purchase. My faith in this store has been restored and I will continue to be a loyal Cardi&'s customer because they care.

I love Cardi's furniture and have bought so much furniture over the years that I could probably open my own store had I saved it all. And I especially love their Clearance Center in Attleborough. You can go down to the basement and instead of having to wander around the upper floors which takes so much time and you have to look at so many things that you are totally not interested in, you can go down to the basement and everything is crammed together and you just walk in look and can see what they have to offer and at a reasonable price. I do find their prices are generally reasonable anyway but my budget is happier with the Clearance Center. In the past 10 years I have bought several sofas for my house. I am not sure why I have had to have so many except that my children needed them or my grandchildren had too much fun on them but anyway I needed a new sofa. So of course I went to the Cardi Clearance center. I found the perfect sofa for me. It is made in America, it is the right color, the style matches with my decor, it is comfortable to sleep on, and has 2 built-in recliners which makes it perfect when I recover from my double knee placement surgery in a couple of months. They originally had a tag on it that had a different price for each month. I don't care for that type of selling and therefore wouldn't buy it and so I gave them one star on Yelp because I don't like to take a gamble on things that I need or spend more than my budget. I was so impressed that the next day someone from Cardi's Furniture reached out to me asking for my contact information so that they could speak to me about their new policy. Apparently they had just initiated it that day and the different price points was only on 2 items in the clearance center and I happen to find 1 of them. The store manager called me and explained to me that this was a test and he was very open to my comments and my feelings about it.I love when businesses read their Yelp reviews because they come from real people. The sales people there are always exceptionally kind and this was my experience today. We came to an agreement on a price that I could afford and one that they would still benefit from. I immediately went to the store to purchase the sofa. I was greeted by the store manager Joe and my salesperson Jeff. He is just the most kind and knowledgeable person. I also bought a chair to go with my new sofa and I am absolutely thrilled with my purchase. My faith in this store has been restored and I will continue to be a loyal Cardi's customer because they care.

Very nice. Liked that the sales person was not pushy, let me walk around myself. Told me where she be if I need anything. Checked in with me before I left

Nice selection.

I have been using Cardi's furniture for all of my furniture purchases in the last 10 years. They have always had excellent customer service and been happy to come out and correct anything that needed to be done. We bought a mattress from their Attleboro store four months ago and it has developed some divots on each side. It's like sleeping in a hole. Heather my husband or myself are overweight so this shouldn't be happening. My husband and I can't even touch each other while in bed. The technician came out this morning threw a string with a weight attached to it over the top of the mattress and declared it to be flat with no defects. I told him you have to get in it to feel the divots and he said he wasn't allowed to. Which I totally understand. I called customer service they said the technician said there was nothing wrong and that the mattress and manufacturer would not take old mattresses back. So here I am stuck with a mattress that's 4 months old that we can't sleep on and Cardi's will not correct the problem. I'm very disappointed. The mattress cost over $1000 and now we need to buy a new one? After 4 months? We don't have that money especially during the holiday season with 3 kids.

I have been using Cardi&'s furniture for all of my furniture purchases in the last 10 years. They have always had excellent customer service and been happy to come out and correct anything that needed to be done. We bought a mattress from their Attleboro store four months ago and it has developed some divots on each side. It&'s like sleeping in a hole. Heather my husband or myself are overweight so this shouldn&'t be happening. My husband and I can&'t even touch each other while in bed. The technician came out this morning threw a string with a weight attached to it over the top of the mattress and declared it to be flat with no defects. I told him you have to get in it to feel the divots and he said he wasn&'t allowed to. Which I totally understand. I called customer service they said the technician said there was nothing wrong and that the mattress and manufacturer would not take old mattresses back. So here I am stuck with a mattress that&'s 4 months old that we can&'t sleep on and Cardi&'s will not correct the problem. I&'m very disappointed. The mattress cost over $1000 and now we need to buy a new one? After 4 months? We don&'t have that money especially during the holiday season with 3 kids.

We had the most pleasant and fun experience looking at sofas here. The store is beautiful and was decorated for Christmas season. It was a very relaxed, casual buying experience. We met a salesman Vincent Daniels and I couldn't have been happier. We told him what we were looking for and the price range. Vincent then took us around the store and showed us couches that were exactly like our needs. He was affable and easy to talk to. I would ask for him every time. Great experience and we did buy a sofa and armchair and it was delivered 3 days later. Delivery staff was efficient and the whole experience was great! I would definitely shop there again.

We had the most pleasant and fun experience looking at sofas here. The store is beautiful and was decorated for Christmas season. It was a very relaxed, casual buying experience. We met a salesman Vincent Daniels and I couldn&'t have been happier. We told him what we were looking for and the price range. Vincent then took us around the store and showed us couches that were exactly like our needs. He was affable and easy to talk to. I would ask for him every time. Great experience and we did buy a sofa and armchair and it was delivered 3 days later. Delivery staff was efficient and the whole experience was great! I would definitely shop there again.

My boyfriend and I just bought our first home, and went into the Attleboro location to pick out a new sectional and kitchen table. I'm usually a "I'm just looking" shopper, but when Billy, the sales associate approached us we knew he would lead us in the right direction. We were in and out in less than an hour and there was no hassle or annoyance that comes along with making big purchases like this. He was polite, informative and very helpful in starting to make our home come together. Although I am very indecisive in decisions like this, he was very considerate in letting us take the time to make the right decision. I will always use this location when I need to make my home "home" and will always seek Billy!!!

To expensive. And the only ones with a name on them was the lazyboy s

Over priced furniture and staff ignores you if you're not dressed a certain way.

Our service man was great .He listened 2 what we wanted and wgat we wanted 2 soend .No pressure no judgement.

They changed their policy to 3 hrs on pick ups for stuff bought in the basement

Great service . James helped us out and was very knowledgeable and patient, eventhough my girlfriend had a hard time deciding. Warmly recommended!

We bought two mattresses here. The staff were helpful and answered questions well. They let you shop without feeling like you were being followed or hovered over. Good experience.

Just purchased a sofa at Ashley's 14 Kelly Road, Salem, New Hampshire. Got home and looked on line to admire what I bought. Found out it was $100 cheaper on line. Went back to store and they honored the difference! WOW

Great experience, great service, nice staff

I ordered a bed set in April and had so many issues. I am actually still in the process of resolving it, if you want to call it that. I have left several message and am not just getting ignored. When I first went to the store it was a good experience. I ordered 4 rooms of furniture, one of the rooms was my daughter's room. It was a special order so I knew I would have to wait longer. The delivery date kept getting pushed out. When I finally did get it, it was missing a piece, so they had to come back. When they came back it was with the wrong piece. They had to come back again, then they put the piece in wrong so the bed was lopsided. They had to come back out again. Then they came back and fixed that, but it was making so much noise and had no support beam. They came back again and fixed that. Each time I had to be at home for a 3-4 hour window. I was then promised a $100 credit half way through and at the end was promised another $50 credit. We are in October and I have received neither, mind you the actual furniture issue was corrected until the end of August. We have a few more rooms to furnish, but will definitely not be going back to Cardi's.

I ordered a bed set in April and had so many issues. I am actually still in the process of resolving it, if you want to call it that. I have left several message and am not just getting ignored. When I first went to the store it was a good experience. I ordered 4 rooms of furniture, one of the rooms was my daughter&'s room. It was a special order so I knew I would have to wait longer. The delivery date kept getting pushed out. When I finally did get it, it was missing a piece, so they had to come back. When they came back it was with the wrong piece. They had to come back again, then they put the piece in wrong so the bed was lopsided. They had to come back out again. Then they came back and fixed that, but it was making so much noise and had no support beam. They came back again and fixed that. Each time I had to be at home for a 3-4 hour window. I was then promised a $100 credit half way through and at the end was promised another $50 credit. We are in October and I have received neither, mind you the actual furniture issue was corrected until the end of August. We have a few more rooms to furnish, but will definitely not be going back to Cardi&'s.

So disappointed by my experience at Ashley. I had such high hopes. Please take my advice and listen to the reviews. I didn't and regret it. I purchased 6,000 dollars in furniture for my new home. It has been hell ever since! I had to schedule three separate delivery's for my items which was fine with me problems started from the moment I bought. They messed up my financing and told me I only could do 36 months instead of what they told me prior which was 60. thankfully the store manager called me a few weeks later when I stated my frustration on a survey. First item- My bedroom set arrived damaged. Three out of the four pieces were damaged. A cabinet door on my dresser doesn't close and catch the magnet, my night stand has a large scratch down the center and the dresser drawer doesn't close. . . I called and had to send over a million pictures. They said they could have a tech come out, their earliest appointment was 6 weeks away!!! I agreed to that like an idiot. Second was my mattress. Mattress was fine but the delivery drivers smashed my light out of my wall. I had to call numerous times and was given little information. I had to find an electrician to send an estimate, send the estimate over and after two weeks of being told someone would get back to me they finally agreed to send a check. After trying to negotiate the cost!!! Ridiculous. Much of the work was on my end as I left countless voicemails , dearth with electricians and phone calls left unanswered. Last my dining room table was supposed to be delivered within 4-6 weeks. I patiently waited, On the 6th week I called to check in , they did not have an eta. I received a call the next day stating the furniture had not left the warehouse yet, it still needed to leave the warehouse and go to Ashley's warehouse before being processed and eventually making its way to me. After all is said and one it would add on an additional 4 weeks. I canceled the table. Take my advice and go to Bernie and phyls. Customer service is great and. They had my couch and other items in my home within a week. They are perfect and white Glover delivery I wanted to love Ashley but this experience has left me with a bad taste in my mouth. . DONT DO IT!

Got everything I wanted!!

This is a low quality furniture store. Pretty much poor made quality furniture "GARBAGE!! Where is a zero star rating??

Found just what I wanted! Amazing sales person who went the distance to help me!

If I could give this review negative stars I would. Purchased a living room set less than 4 years ago with a protection plan. Three months ago I filed a claim as springs are starting to pop up in the cushions. The protection plan company is dragging out the process as they claim they need the technician who visited my house to define what defective means. Laughable. I contacted Ashley customer service directly and was told that they no longer use this protection company and there's nothing they can do for me. Shame on me for expecting furniture to last more than three years in a room we don't even use daily. I would never buy from Ashley again as their product is clearly below standards and there is no recourse when something goes wrong. They claim to offer a one year warranty against defects, so if you only need the furniture for a year, this is the place to shop. Once your check clears, you're on your own. Poor quality, poor customer service.

We bought a loveseat two years ago. Then we left the state (leaving the chair with a renter) and moved back to a new address. We noted a seam coming loose so I filled out the form at ten pm. They called immediately and a week later sent someone out to repair the seam. Thought that that kind of service was a list art.

No way over priced

I love Cardis! They have a huge array of furniture to pick from, the sales associates I&'ve encountered are nice and friendly, and the store including the bathrooms are clean, which is important when furniture shopping for hours with a baby and small children. We travel almost an hour to get to Cardis, and the trip is worth it because we know we are not only getting quality furniture, but also top notch service with Edgar R. as our sales associates. After meeting Edgar, I don&'t even want to shop at other furniture places, because he is by far, the best sales associate my husband and I have ever worked with! Edgar is so helpful, approachable, nice, and truly has your best interest in mind when helping you shop for whatever it is you&'re looking for. He doesn&'t pressure you to buy anything, gives you his honest opinions, answers your questions, and will take care of you. He is also very patient. Did I mention I have toddlers and a baby? Edgar is great with them too! He is personable and charismatic, and an overall, good guy. We bought a lot of our furniture at Cardis already, and we know that we&'ll continue to buy furniture from here. If I can give more than 5 stars for Cardis, particularly for Edgar, I would; and I don&'t give 5 stars often.

Great customer service, very welcoming. Looking forward to my new furniture.

Despite multiple attempts by myself and my husband to resolve this conflict with this store, they have left me no choice. We were referred by a family member for furniture as we just relocated to Boston. Drove all the way out to this place to buy from a family owned company. Bought quite a bit of furniture and a mattress/box spring set. Was sold a "mattress protector" disguised as a warrantee which was not disclosed to us. Regardless, got the mattress home and found it wasn't going to work for us- the next day called about that and some major issues with the bedroom furniture as well. We were told we would have a "service tech" come and fix our chest and it could be weeks. I found this completely unacceptable as not only was it broken but also the legs were crooked and it was unusable. Long story short asked for a new chest of drawers or a refund. Also requested a refund on the mattress and box springs we bought. Then found out that in our contract: mattresses and box springs have a no-return policy. It isn't even out of the packaging as well....we were never informed of this policy when we signed the contract. We were also not aware of the "warrantee" we were deceptively sold. We called and asked to speak with managers who said "we will see what we can do." We were blown off for a month, no return calls, no answer, and were treated EXTREMELY RUDELY by all sales personnel. It is beyond my capacity to understand how a "family owned" furniture store who preaches they have the best prices and financing deals because of their "values," could treat customers this way. Deception, lies, fraud. I work within a very reputable hospital system in the Boston area and will make sure that people know about this company's scam. Do yourself a favor and go with larger, reputable mattress companies who offer 100 nights of sleep and returns if the mattress does not suit your needs. Don't deal with these pigs. My chest was replaced, but again with another one having crooked legs. After closer examination of the rest of the furniture found them all to have crooked legs and major issues. Our bed frame's slats were not even screwed in!!! Therefore barely being held together!!!! Would have returned all this furniture well but they penalize you heavily for everything!!! Cardi's you should be absolutely ashamed of this situation and your customer service. Simply despicable. I will make sure that everyone I ever meet knows never to shop at your poor excuse for a store.

Despite multiple attempts by myself and my husband to resolve this conflict with this store, they have left me no choice. We were referred by a family member for furniture as we just relocated to Boston. Drove all the way out to this place to buy from a family owned company. Bought quite a bit of furniture and a mattress/box spring set. Was sold a &"mattress protector&" disguised as a warrantee which was not disclosed to us. Regardless, got the mattress home and found it wasn&'t going to work for us- the next day called about that and some major issues with the bedroom furniture as well. We were told we would have a &"service tech&" come and fix our chest and it could be weeks. I found this completely unacceptable as not only was it broken but also the legs were crooked and it was unusable.Long story short asked for a new chest of drawers or a refund. Also requested a refund on the mattress and box springs we bought. Then found out that in our contract: mattresses and box springs have a no-return policy. It isn&'t even out of the packaging as well....we were never informed of this policy when we signed the contract. We were also not aware of the &"warrantee&" we were deceptively sold. We called and asked to speak with managers who said &"we will see what we can do.&" We were blown off for a month, no return calls, no answer, and were treated EXTREMELY RUDELY by all sales personnel.It is beyond my capacity to understand how a &"family owned&" furniture store who preaches they have the best prices and financing deals because of their &"values,&" could treat customers this way. Deception, lies, fraud. I work within a very reputable hospital system in the Boston area and will make sure that people know about this company&'s scam. Do yourself a favor and go with larger, reputable mattress companies who offer 100 nights of sleep and returns if the mattress does not suit your needs. Don&'t deal with these pigs. My chest was replaced, but again with another one having crooked legs. After closer examination of the rest of the furniture found them all to have crooked legs and major issues. Our bed frame&'s slats were not even screwed in!!! Therefore barely being held together!!!! Would have returned all this furniture well but they penalize you heavily for everything!!! Cardi&'s you should be absolutely ashamed of this situation and your customer service. Simply despicable. I will make sure that everyone I ever meet knows never to shop at your poor excuse for a store.

Their service sucks! I bought the 5 year warranty for my sofa, but when I requested the cleaning they told me I had not bought any warranty until I found the original receipt! Then they asked for the pictures proving why I need cleaning. They told me only spot cleaning not whole cleaning, but they told me this warranty would cover all the cleaning and damages during my purchase. The customer service sounds so cold and unconcerned, which is so contradictory to the enthusiasm they showed me when I purchased the sofa and warranty!

Awesome Service and Prices

I am a lifetime customer and will only buy my furniture from Cardis. Great quality, well made, reasonably priced and, most important, customer service that exceeds my expectation. I used to buy from their Braintree store but that is closed so I went to Attleboro for the first time. Jeff, our salesman was amazing. Personably, professional and accommodating. We have some mobility issues that needed to be considered when choosing our furniture each was so patient and just went above and beyond to make sure we were happy and comfortable with our selection. I will never shop anywhere else for furniture

I am a lifetime customer and will only buy my furniture from Cardis. Great quality, well made, reasonably priced and, most important, customer service that exceeds my expectation. I used to buy from their Braintree store but that is closed so I went to Attleboro for the first time. Jeff, our salesman was amazing. Personably, professional and accommodating. We have some mobility issues that needed to be considered when choosing our furniture each was so patient and just went above and beyond to make sure we were happy and comfortable with our selection. I will never shop anywhere else for furniture

Do not buy furniture from this store. My wife and I bought a sectional last October. Springs began to pop within 2 months and we have been strung along by their management team. They will sell you on "quality furniture" and their one year warranty. Once your out the door it's on to the next sucker. Poor Product. Poor customer service.

Got what I needed

Fantastic selection

Vin is an awesome sales guy super helpful ask for him!

Rented a car, went into the store, bought a table and while waiting at the back for over 30 min to get loaded into my car, I was told they do not have it in stock. I wasted my time, rental car, and so much energy to just get a table. The people were extremely rude, as soon as they realized I wanted to go downstairs to shop, they treated me like a poor homeless person. Very unprofessional. The delivery of my table was late for a month, and when I called and asked, they just said they forgot! Never going in there again.

Don't waste your time at this store. Walked around looking for someone to help me out for a good five minutes. Once I found someone she seemed bothered that I was asking a simple question. Delivery takes forever. They dont seem to be very helpful and not interested in making the customer happy. Terrible experience. Will not be returning and will not recommend others to shop here!

Nice store but didn't find what we were looking for

I got a great deal but pickup takes way to long especially in the rain.

Great furniture

I was able to walk around the store and just look at the merchandise. It was great. So many times I have gone into a furnishings store and been bombarded by sales personnel. Then they keep popping up and asking questions or will take you to only certain parts of the store. While looking at something they will come tell you how popular that item is or how much they like it. They did not do that in this store. I was able to look quietly, measure things, sit on sofas. I left and came back later with other people and then, after looking around again, we interacted with a salesperson. He gave us information about the products and was very pleasant. We didn't felt pressured or pushed at all. It was great.

My husband and I went shopping for some outdoor furniture for our pool area and we weren't quite sure what we wanted. We were helped by Hector who was so patient with us for the 2 hours we were there contemplating- he even rearranged the showroom area to help us envision it. We are very happy with our experience and will likely be back soon for our next furniture purchase.

Many options to choose

Excellent service beautiful settings

Gotta say, had a phenomenal experience here. I&'ve purchased a decent amount of furniture over the years, and this was about the best buying experience I have had. The sales person was knowledgeable and helpful. I was able to find exactly what we wanted. They delivered everything within a couple of days and removed my old furniture! As it turned out I wanted to swap the coffee table for a different one. They did so, no questions asked, even though I was past the seven day grace period. Lastly, I am very pleased with the quality of furniture I purchased. They don&'t cut corners here! I recommend Cardi&'s highly and will be using them again.

Loved the service

very good customer service

Great sale person name Lisa made shopping a great experience

(Translated by Google) Excellent (Original) Excelente

I purchased a custom-ordered power recliner in mid-November 2018 for almost $1800. I paid in full upon order. Finally took delivery on January 25, 2019. A bit over their 6 week order time.After they set it up, I realized that the power headrest was not working. I called and they sent a nice technician out that same day. (The one bright spot in this review.) He determined a part was needed to be ordered. La-z-boy, the ultimate culprit in this mess, had neglected to install a pin to connect the motor. A few days later I noticed the the headrest pillow was seated incorrectly which left the &"under&" fabric to show when no one was sitting in the chair. To make matters worse, it took many phone calls and SIX weeks for the part to be delivered.On Feb. 8, the nice technician arrived to install the pin. La-z-boy had sent the wrong one.I called customer service who refused to take a return on their defective merchandise. They did order a new chair. I guess I will take delivery sometime in MAY!This is my second (and LAST) bad experience with Cardi&'s. I will not shop at their stores again.SO - ZERO stars for La-z-boy for poor quality control and ONE star for Cardi&'s only because of the great technician.

Great selection

I love shopping at this store!!! Always find excellent selections.

Nn

Beautiful 😍 furniture

Unless you're going to spend a lot of money, don't expect much help.

Great sales staff, quality furniture with a price point for everyone!

It is what I would expect from a major regional home and furniture store. I am not a fan of the common designs and quality. The staff is friendly and professional generally speaking. Less pushy would be appreciated.

Good prices

DISAPPOINTING!! First told our furniture would be in 2 weeks from the day we purchased. . Took over a month! And when they delivered my couch they unwrapped the protective plastic in my driveway and tore up the pillows forcing the couch through my door! They tell me "You can deny delivery or we can have someone come out to repair the couch". . . hmm i shouldve denied delivery. We hace waited over 2 weeks for a replacement pillow and have to wait an ADDITIONAL MONTH for theyre tech to come out and replace the torn pillow!!! REDICULOUS! Its just BAD customer service. My wife is more dissappointed than Me! And she's the understanding one!

I wouldn't buy anything from this store again after our 1st and last experience. We bought a recliner from the salesman there and specifically asked if it was all leather because that is what we were looking for. We were informed it was and less than a year later the so called "leather" was wearing off and causing red spots from the material underneath on our espresso colored recliner. When called for our warranty they dont cover the material. Are you kidding me? Then when I spoke with a manager I was told she was submitting the claim to corporate to try to get it covered, no response after multiple follow-ups. Poor customer service all around and poor product. If you're that desperate you need to tell lies to sell something maybe you should consider another career path.

(Translated by Google) Okay (Original) Bueno

This is more of a review of our sales person , than Cardi's themselves. Recently my wife and I were out furniture shopping. I am pretty cheap when it come to buying furniture , usually opting for the " Discount Furniture " place. So after spend an hour or so at other place looking and pricing out furniture we find out it was going to cost an extra $300 to have it delivered. We head over to Cardi's to see what they have that is comparable. We find a set that is in the same style and color for roughly the same price , so I walk over to grab a sales person and here is where the day gets better. Welcome Alex Fontes to our experience. We show him what we like and ask what its going to cost for delivery , he gives us that price $125 weekday / $150 weekend. I asked , seriously , he said yes . I explain how the " discount " places charges by the value of purchase. So after a brief convo with the wife , I fill out the no interest for 60 months app , and 10 minutes later we schedule the delivery of or furniture. Alex had great personality and didn't pressure us to getting anything more than what we wanted. We had a great time buying from him , yes a great time. We will be back in a few months for a living room set and we would love to see Alex again. Forgot to add free delivery for vets , which Alex applied to my order.