Ashley Store | Avon, MA 02322

We purchased a chair back in August (!!) and still do not have it. The wrong chair was delivered so we had the delivery guys leave with it and were told customer service would be contacting us. It never happened. We called three times without getting any answers. Finally we were told beginning of October. Just got a call that the chair will be delivered October 18th, not the beginning of October. Two months to get a chair after a mistake on the company’s part. Awful customer service. Better off going to Jordan’s

We just visited this store in Avon instead of Jordan’s Furniture and I’m sure glad we did. We ended up buying two beautiful recliners and table at very reasonable prices. We worked with Stacey and she was very personable and helpful. The store is nicely laid out and very clean. Also appreciate that we get free delivery right to our home.

Great experience!!!

Thanks to Stacy at the Avon Ashley Furniture store for his help navigating the online payment process. He was a HUGE help and was able to help me get the chair for my mom paid for and set for delivery in no time. She's going to love it!

Customer service with Diamond was fantastic. Then once I made my purchase that was the end of good customer service. I spent a month asking for a call back. Never getting an answer from the warehouse or the store. Sofa was delivered a month after I paid for it. But after 5 minutes of rude delivery men they reloaded the couch and took it back because it was too big to fit. I guess no one could have said that before I purchased. Furthermore, now I have to go all the way to the store for my refund. Will never shop here again. Once they get your money they treat you like you don't matter.

If I could give ZERO stars I would. Customer service is horrible. They say they will call you back and they do not. I was lied to and was told Saturday delivery was possible. SO SO sleezy they made the sale and then told me Saturday delivery was not possible and that they "e-mailed the warehouse to see if they could accommodate it, but did not hear back". Horrible customer service! I won't buy from them again.

Our salesperson Diamond was excellent! She was courteous, super helpful because we had many question's about a couple different items. We found the perfect couch because she heard we had a dog and told us about a couple couches that had durabella fabric that was made to resist stains and scratches which is exactly what we needed! Excellent service!! We've had ashley furniture in the past and that's why we returned to look for our couch here! Thank you Diamond!