Ashley Store | Chicopee, MA 01020

Any review that has newly purchased doesn't count because you haven't had the furniture long enough to know that you've been dooped. Only buy from here if you want to have to buy again in a year. Our $400 chair lasted less than a year! Cheaply made, no better than Bob's Furniture. I would include a picture of the base that cracked because they use thin metal.

Yesterday around 11:30 am I visited the store in hopes of making a purchase. I got attended by the seller John Jacobs who I informed what I was looking for in purchasing and that I've been also guided by another Ashley staff member about a 10% Ashley stores offered clients today. John kindly let's me know that they couldn't honor that discount since they weren't a corporation store but either way he would make his best effort and would talk to his manager. His manager arrives with Mr. Jacobs and asks me in what store have I been oriented as I answered he starts laughing in a mocking way and tells me to go back to the state I told him from and get what I wanted from there but at the end of the day it would still be more expensive. For a customer we don't pay attention if it's a corporate store or not for us Ashley was one. Unfortunately I couldn't do my purchase and I would never recommend this store since I don't think it's okay for a manager to teach this mocking and humiliating behavior to his employees. I wouldn't want someone else go through this.

Susan was a great help, we walked in and she made us feel welcome and not rushed. We were able to find the couches we needed and get fast delivery!

I have to say the experience at this store was by far the worst I have ever seen. We found a living room set we really liked and the woman working with us at first seemed very attentive. 1st complaint was the extreme length of time it took her to try to figure out the computer. After about 1/2 an hour she finally goes and gets her manager to help. The manager did not look very happy that she was called over to help. Lots of eye rolling going on. Second complaint was her telling me that the loveseat would be delivered in 2 weeks but the couch would arrive on June 18th.....that is about 7 weeks after the order was placed. That is absolutely ridiculous. And to top it off, we were told that delivery is 220.00 with NO option to pick it up ourselves. After about 45 minutes they could see that we were losing confidence and patience but didn't really seem to care. When we told them that we were going to cancel the order the young manager looked extremely annoyed with us. No apology for the issues they were having knowing their system. They did not even try to fix the issue. Part of my job is resolving issues and keeping people from walking away. No attempt was even made to keep the $2200.00 from walking out the door. I should have listened to the reviews and went to Bobs first. We went over to Bob's today and purchased our living room set which looks pretty much the same as the one at Ashley's for about 500.00 less plus once we picked out our set, Orlando had us in and out in about 10 minutes and our WHOLE set will be delivered on Friday.

had a great shopping experience. Jeffrey Adamcik made our patio furniture purchase very quick and easy and was very helpful with all of our questions and went out of his way to keep our kids entertained while we looked around

Awesome Experience! This was my first time doing business with Ashley Furniture. I purchased a living room set and kitchen table/chairs. Alyssa, and the Chicopee, MA team, including the delivery crew were professional, patient, helpful and friendly. They exceeded my need to balance quality with affordability. My furniture was delivered in a timely manner. I will definitely be back!

I visited Ashley's Store in Chicopee yesterday and was greeted by a young gentleman named Juan Almont upon entry. Right from the go he said Good Afternoon and offered to help me, I told Mr. Almont what I was looking for and I was very impressed with the quick information and knowledge he had on the furniture I was looking for. I had a budget to work with and instead of trying to steer me away, he stayed on focus and seemed genuinely concerned with my needs. He proceeded to take me to an area of the store that had the Bedroom furniture I was looking for for my son. He was very professional and courteous throughout. Being a military veteran it gives me great satisfaction to see young men like Mr. Almont treat people with the utmost respect and because of him my visit was a pleasure with no pressure. I would definitely recommend anyone to go visit him. I will be returning there in the future because of him. Thank you sir

We purchased a living room set for a great price. Susan was so helpful finding the perfect set for us. She was not pushy like other sales people which was so refreshing.

Purchased a kitchen set, and a new mattress for our bedroom. Prices were good and delivery was $10. Close to home and delivery was exceptional!!!