Ashley | Chicopee, MA 01020

Stay away from this company they will screw you I purchased a expensive sectional from them and purchase the warranty it broke about 9 months ago and took about three months to get a hold to customer service only because the store manager emailed them multiple times they finally came out to look at it and determine they wanted to try to fix it instead of replacing it it would have to go back to the shop and be picked up and the copper needs to be replaced because it is torn from the nails they called me in schedule the time to pick it up and that was in July I've called them and they told me nobody's ever called me to make an appointment what's that was a lie she said she would call me back at the end of the week and I've called her multiple times and it is now about to be Januarythey get you to pay for the warranty but do not want to go what needs to be done to fix it only want to charge you extra for there cheaply made products that they won't fix when they break

Me and my husband went to this store for the first time and felt very unwelcome during our visit. No one greeted us, no one even attempted to approach us during our visit. There were some sectionals we were interested in and prepared to purchase. We waited several minutes for someone to approach us and still no one came over. We are very sure our simple & younger appearance is part of the reason we were not even greeted as we did see them greet several other customers who entered after we did. They lost a sale today & our future business as we will be taking it elsewhere.

Beige, beige, beige! Attentive help.

Minimal to no color choices, perfect if you're interested in all neutral colors, nice customer service. Reasonable delivery charges.

Lots of home theater seating

I am editing this to add details to experience. Mark, the manager of this store and Melissa, an employee (an angel) if this company from a complete different store did do their very best to right my experience. Were things perfect? No. I did feel heard and the tech who handles their warranty work in the area is phenomenal. My best advice when shopping for furniture here or anywhere from now on is to triple check that all is as it should be and communication is king. I feel assured that they will be working on that there in the future. As a customer I did have to burn through hours of my personal time but due to their reciprocation I am not returning my furniture. Thank you Mark and Melissa for your help. I am highly considering returning the furniture that was delivered to my home today. Had a problem with my purchase and delivery. Finally reached a human after calling the store for days and I was told I sounded upset and hung up on. Yes I was very much upset that the aftercare and customer service is frighteningly terrible and rude. We left thinking we had purchased an ottoman with the rest of our furniture, we weren't charged for it and cannot get a human to answer any questions. At this point I would say to stick with the website. They answer the phone! I have never had such terrible customer service buying furniture in my life. I will be contacting Ashley corporate. I would be EXTREMELY cautious purchasing from this store.

I went into the store and felt totally unwelcome. I asked the sales person to verify the color of a chair and my husband was asked to carry it out to check with outdoor lighting. ( totally unprofessional) I would give this store zero stars if it were an option. Terrible customer service

My first experience was about a year ago, which was fantastic, but the Rep who helped me now works at another location. Therefore, Alyssa helped me and she was fantastic!! I needed a mattress asap for a family reunion and I didn't have a lot of time to wait for it. Alyssa went above and beyond to help me to get my new mattress delivered quickly and I appreciate it! I'm quite pleased with my service and I highly recommend Alyssa. Thanks Alyssa!!