Ashley Store | Chicopee, MA 01020

I am a client of this store because they have a really good service, they worked it out with us, highly recommended!!!

Bought a bedroom set. Was given a delivery window of 7:48 AM to 10:48 AM. I was home for that window and never received a phone call that they would be late. At that point in time you would imagine we were the first people of the day. Of course had to take time off from work and rearrange schedules, but apparently Ashley contracts out their delivery service. They showed up half an hour after the latest time with no apology. I figure if I wasn’t there and they had to re-deliver. I would be charged the second time and that I should be owed my $200 back for a waste of my time and waiting. I was quickly sent to. Werner enterprises complaint center. My claim was very quickly rejected. Makes me never want to deal with a place like Ashley or Warner ever again.

The experience could have been better.

Susan Comee is excellent and professional! I highly recommend asking for her. She’s a sweetheart!

I want to express my disappointment in Ashleys Furniture and Cardi’s sales practices and return policy. Over Memorial Day weekend 2023, I went shopping for a mattress and adjustable frame at the Ashley Furniture store in Chicopee. MA. My salesperson was Jeffrey. After viewing the mattresses over three days, I picked the Beautyrest. Jeffrey informed me that I had 100 days after purchase to decide if I wanted to return the mattress. I was also informed that if I didn’t like the adjustable frame there would be a 300 dollar restocking fee. There was no mention of any additional fees/return policy on the mattress other than I had a 100 days to try it. I purchased the Beautyrest Black and an adjustable frame. Sadly, the mattress was very uncomfortable. I called Jeffrey on Sunday at 1PM and informed him I would like to return the mattress. He said ok and would arrange pickup. I then received a call from Mark the store manager who tersely informed me that mattress can’t be returned and that it would impact store profits if they accepted a return. He continued to say, did I know how they had to deal with it after it was returned? How they have to be recycled and how costly that is for them? He said I should have read the back of the sales receipt (after purchase?) and that there was a sign in the store that I should have noticed (I said I noticed no sign). There was no concern for myself as the customer or my lack of satisfaction over the purchase. When I protested that the sales person had not shown me the policy, in writing or verbally except for the 100 day returns, Mark the manager then said I could do a one time exchange for a mattress. I rejected this prospect as he said it would cost me the same price even if it were a cheaper mattress or greater if the price was greater and there were hardly any the same price. Later I checked the Cardi’s receipt. It says “comfort assurance” policy in a small section on back of the receipt—again not seen until AFTER I paid. I had to search for “* See website for details” which is listed at the bottom of the page. Cardi’s website said the return had to be of equal or greater value (customer pays the difference) and a 10% fee as well as an additional $99 fee would be charged, and in addition that the delivery area for the mattress must be in their “red zone” delivery area. Which I have no idea what that would be. ­I would not have made a purchase if I was informed of the sales return policy either by pointing it out as the discussion ensued, pointing to the return policy sign in the store (wherever that was posted) or on the back of the sales receipt before actual purchase. The manager did emphasize that what they did was, and I quote “totally legal.” FYI, donations are accepted in Massachusetts so he was incorrect that the only option was to recycle. Cardi’s apparently isn’t much better with their draconian return policies that require a customer to go through so many hoops and spend so much more money that why would anyone do that? I’m sure most people do not because “comfort assurance” is anything but. Simmons Beautyrest the company, actually does do a 100 day return/refund policy on it’s website but only for website customers and that their authorized dealers “may” have a different policy. There are many mattress companies out there that will honor what I consider a real “comfort assurance” policy, put their customers first, and not tout their bottom line as a reason to not allow you to make a return of a mattress. They offer full refunds as well. Ashely Furniture in Chicopee is actually part of Cardi’s which was not known to me when I shopped there until I got the receipt. Upon some research I have found that Cardi’s is not accredited by the BBB however I found many complaints on there which they have responded to. It doesn’t mean in and of itself that the company is bad, but it does mean that they didn’t take the extra care to become accredited. My issues in no way reflect on the Cardi’

Any review that has newly purchased doesn't count because you haven't had the furniture long enough to know that you've been dooped. Only buy from here if you want to have to buy again in a year. Our $400 chair lasted less than a year! Cheaply made, no better than Bob's Furniture. I would include a picture of the base that cracked because they use thin metal.

Yesterday around 11:30 am I visited the store in hopes of making a purchase. I got attended by the seller John Jacobs who I informed what I was looking for in purchasing and that I've been also guided by another Ashley staff member about a 10% Ashley stores offered clients today. John kindly let's me know that they couldn't honor that discount since they weren't a corporation store but either way he would make his best effort and would talk to his manager. His manager arrives with Mr. Jacobs and asks me in what store have I been oriented as I answered he starts laughing in a mocking way and tells me to go back to the state I told him from and get what I wanted from there but at the end of the day it would still be more expensive. For a customer we don't pay attention if it's a corporate store or not for us Ashley was one. Unfortunately I couldn't do my purchase and I would never recommend this store since I don't think it's okay for a manager to teach this mocking and humiliating behavior to his employees. I wouldn't want someone else go through this.

Susan was a great help, we walked in and she made us feel welcome and not rushed. We were able to find the couches we needed and get fast delivery!