Ashley Store | Chicopee, MA 01020

The experience could have been better.

Susan Comee is excellent and professional! I highly recommend asking for her. She’s a sweetheart!

I want to express my disappointment in Ashleys Furniture and Cardi’s sales practices and return policy. Over Memorial Day weekend 2023, I went shopping for a mattress and adjustable frame at the Ashley Furniture store in Chicopee. MA. My salesperson was Jeffrey. After viewing the mattresses over three days, I picked the Beautyrest. Jeffrey informed me that I had 100 days after purchase to decide if I wanted to return the mattress. I was also informed that if I didn’t like the adjustable frame there would be a 300 dollar restocking fee. There was no mention of any additional fees/return policy on the mattress other than I had a 100 days to try it. I purchased the Beautyrest Black and an adjustable frame. Sadly, the mattress was very uncomfortable. I called Jeffrey on Sunday at 1PM and informed him I would like to return the mattress. He said ok and would arrange pickup. I then received a call from Mark the store manager who tersely informed me that mattress can’t be returned and that it would impact store profits if they accepted a return. He continued to say, did I know how they had to deal with it after it was returned? How they have to be recycled and how costly that is for them? He said I should have read the back of the sales receipt (after purchase?) and that there was a sign in the store that I should have noticed (I said I noticed no sign). There was no concern for myself as the customer or my lack of satisfaction over the purchase. When I protested that the sales person had not shown me the policy, in writing or verbally except for the 100 day returns, Mark the manager then said I could do a one time exchange for a mattress. I rejected this prospect as he said it would cost me the same price even if it were a cheaper mattress or greater if the price was greater and there were hardly any the same price. Later I checked the Cardi’s receipt. It says “comfort assurance” policy in a small section on back of the receipt—again not seen until AFTER I paid. I had to search for “* See website for details” which is listed at the bottom of the page. Cardi’s website said the return had to be of equal or greater value (customer pays the difference) and a 10% fee as well as an additional $99 fee would be charged, and in addition that the delivery area for the mattress must be in their “red zone” delivery area. Which I have no idea what that would be. ­I would not have made a purchase if I was informed of the sales return policy either by pointing it out as the discussion ensued, pointing to the return policy sign in the store (wherever that was posted) or on the back of the sales receipt before actual purchase. The manager did emphasize that what they did was, and I quote “totally legal.” FYI, donations are accepted in Massachusetts so he was incorrect that the only option was to recycle. Cardi’s apparently isn’t much better with their draconian return policies that require a customer to go through so many hoops and spend so much more money that why would anyone do that? I’m sure most people do not because “comfort assurance” is anything but. Simmons Beautyrest the company, actually does do a 100 day return/refund policy on it’s website but only for website customers and that their authorized dealers “may” have a different policy. There are many mattress companies out there that will honor what I consider a real “comfort assurance” policy, put their customers first, and not tout their bottom line as a reason to not allow you to make a return of a mattress. They offer full refunds as well. Ashely Furniture in Chicopee is actually part of Cardi’s which was not known to me when I shopped there until I got the receipt. Upon some research I have found that Cardi’s is not accredited by the BBB however I found many complaints on there which they have responded to. It doesn’t mean in and of itself that the company is bad, but it does mean that they didn’t take the extra care to become accredited. My issues in no way reflect on the Cardi’s delivery team which were more than adequate.

Any review that has newly purchased doesn't count because you haven't had the furniture long enough to know that you've been dooped. Only buy from here if you want to have to buy again in a year. Our $400 chair lasted less than a year! Cheaply made, no better than Bob's Furniture. I would include a picture of the base that cracked because they use thin metal.

Yesterday around 11:30 am I visited the store in hopes of making a purchase. I got attended by the seller John Jacobs who I informed what I was looking for in purchasing and that I've been also guided by another Ashley staff member about a 10% Ashley stores offered clients today. John kindly let's me know that they couldn't honor that discount since they weren't a corporation store but either way he would make his best effort and would talk to his manager. His manager arrives with Mr. Jacobs and asks me in what store have I been oriented as I answered he starts laughing in a mocking way and tells me to go back to the state I told him from and get what I wanted from there but at the end of the day it would still be more expensive. For a customer we don't pay attention if it's a corporate store or not for us Ashley was one. Unfortunately I couldn't do my purchase and I would never recommend this store since I don't think it's okay for a manager to teach this mocking and humiliating behavior to his employees. I wouldn't want someone else go through this.

Susan was a great help, we walked in and she made us feel welcome and not rushed. We were able to find the couches we needed and get fast delivery!

had a great shopping experience. Jeffrey Adamcik made our patio furniture purchase very quick and easy and was very helpful with all of our questions and went out of his way to keep our kids entertained while we looked around

Awesome Experience! This was my first time doing business with Ashley Furniture. I purchased a living room set and kitchen table/chairs. Alyssa, and the Chicopee, MA team, including the delivery crew were professional, patient, helpful and friendly. They exceeded my need to balance quality with affordability. My furniture was delivered in a timely manner. I will definitely be back!

I visited Ashley's Store in Chicopee yesterday and was greeted by a young gentleman named Juan Almont upon entry. Right from the go he said Good Afternoon and offered to help me, I told Mr. Almont what I was looking for and I was very impressed with the quick information and knowledge he had on the furniture I was looking for. I had a budget to work with and instead of trying to steer me away, he stayed on focus and seemed genuinely concerned with my needs. He proceeded to take me to an area of the store that had the Bedroom furniture I was looking for for my son. He was very professional and courteous throughout. Being a military veteran it gives me great satisfaction to see young men like Mr. Almont treat people with the utmost respect and because of him my visit was a pleasure with no pressure. I would definitely recommend anyone to go visit him. I will be returning there in the future because of him. Thank you sir

We purchased a living room set for a great price. Susan was so helpful finding the perfect set for us. She was not pushy like other sales people which was so refreshing.

Purchased a kitchen set, and a new mattress for our bedroom. Prices were good and delivery was $10. Close to home and delivery was exceptional!!!

Salesman, Richard knew his facts and was able to answer all our questions regarding a new split king bed. We shopped at several other bedding stores that could not. Also received a great sale price.

Stay away from this company they will screw you I purchased a expensive sectional from them and purchase the warranty it broke about 9 months ago and took about three months to get a hold to customer service only because the store manager emailed them multiple times they finally came out to look at it and determine they wanted to try to fix it instead of replacing it it would have to go back to the shop and be picked up and the copper needs to be replaced because it is torn from the nails they called me in schedule the time to pick it up and that was in July I've called them and they told me nobody's ever called me to make an appointment what's that was a lie she said she would call me back at the end of the week and I've called her multiple times and it is now about to be Januarythey get you to pay for the warranty but do not want to go what needs to be done to fix it only want to charge you extra for there cheaply made products that they won't fix when they break

Me and my husband went to this store for the first time and felt very unwelcome during our visit. No one greeted us, no one even attempted to approach us during our visit. There were some sectionals we were interested in and prepared to purchase. We waited several minutes for someone to approach us and still no one came over. We are very sure our simple & younger appearance is part of the reason we were not even greeted as we did see them greet several other customers who entered after we did. They lost a sale today & our future business as we will be taking it elsewhere.

Beige, beige, beige! Attentive help.

Minimal to no color choices, perfect if you're interested in all neutral colors, nice customer service. Reasonable delivery charges.

Lots of home theater seating

I am editing this to add details to experience. Mark, the manager of this store and Melissa, an employee (an angel) if this company from a complete different store did do their very best to right my experience. Were things perfect? No. I did feel heard and the tech who handles their warranty work in the area is phenomenal. My best advice when shopping for furniture here or anywhere from now on is to triple check that all is as it should be and communication is king. I feel assured that they will be working on that there in the future. As a customer I did have to burn through hours of my personal time but due to their reciprocation I am not returning my furniture. Thank you Mark and Melissa for your help. I am highly considering returning the furniture that was delivered to my home today. Had a problem with my purchase and delivery. Finally reached a human after calling the store for days and I was told I sounded upset and hung up on. Yes I was very much upset that the aftercare and customer service is frighteningly terrible and rude. We left thinking we had purchased an ottoman with the rest of our furniture, we weren't charged for it and cannot get a human to answer any questions. At this point I would say to stick with the website. They answer the phone! I have never had such terrible customer service buying furniture in my life. I will be contacting Ashley corporate. I would be EXTREMELY cautious purchasing from this store.

I went into the store and felt totally unwelcome. I asked the sales person to verify the color of a chair and my husband was asked to carry it out to check with outdoor lighting. ( totally unprofessional) I would give this store zero stars if it were an option. Terrible customer service

Kevin, the sales rep that helped us was great!

Didnt go here

Low quality at high prices!

Jeffrey Adamcik was very VERY helpful in helping me research a piece that was out of stock. He took a lot of time answering my questions and was very informed about which options would work and others which would not work for my needs. Extremely personable and knowledgeable salesperson. Thanks Jeffrey!

What a joke of a place purchased 3k worth of bedroom furniture they came to deliver it and didn't have the hardware delivery driver promised us to get it taken care he didn't manager mark at chicopee laughed at my wife threatened me came back week later to assemble and didn't bring the parts AGAIN promised us today and still nothing nobody helping us nobody cares this is a joke!

Bought a new mattress and it will be delivered

Update. After our first experience in the Chicopee Ashley furniture my wife and I were really put off by the sales woman. However after my last review corporate reached out to me and wanted to help us have a better experience. So my wife and I went back today we spoke with the in store manager on 4/26/22 and he was amazing sat and talked with us about our experience and then set us up with a amazing salesman. David (the salesman) listened to what we wanted and really was awesome letting us have time to ourselves to find the mattress we wanted. Thank you for a great experience

Thank you Jeffrey Adamcik for a great sales experience. We found the store to be neat and clean with an abundant selection. Jeffrey was very accommodating and moved accent tables to our furniture selection so we could see how the tables would look next to them. Very pleased and satisfied.

Good

My husband and I have purchased a bedroom set and recently a living room set as well as a kitchen table. Jeffrey Adamcik was are salesperson and we highly recommend him . We absolutely love the furniture and working with Jeffrey . In the future if we purchase anything else we will absolutely shop here and will continue to work with Jeffrey Adamcik.

Went in to look at couches for our new home. No pressure from anyone unlike other stores. Kind service. Kevin Collins asked if we needed any help again no pressure easy-going. We went ahead and ordered a couch and picked it up from the warehouse. I would highly recommend Kevin and will return for more funutire thanks.

They had the exact table and chairs we spent months looking for. Very friendly staff that greets you when first entering but allows you to look around without any pressure to purchase. Susan was absolutely amazing and the reason we returned to purchase verses ordering online. She was so kind to provide us with her card that included the days she was working along with her cell number so we could text her with any questions. We had a great experience with our visit and Susan, thank you for making it memorable and price matching the website.

Awesome place great prices and quick delivery! Employees are phenomenal!

Had my first experience at Ashley Home Store today and left a happy customer. Jeffrey Adamcik took care of me and was an excellent salesman. He answered all of my questions with a great attitude. Thank you!

Too expensive

Susan is awesome. She gentle, and would go be on anyone's expectations. Will always request for her, outstanding customer service.

Beautiful store with knowledgeable staff. Definitely going back when I need more furniture and a mattress.

I found this store to have fantastic customer service and a great easy to shop environment. Helps a lot when you have tons of product in-stock and delivered same week.

Had the best experience ever, found in stock furniture finally. The manager Mark was terrific!

Juan A. Excelente customer service!!!

Great place to shop. Outstanding customer service

Highest recommendation for services and the bed and frame we ordered for my daughter in Northampton. Susan was prompt, professional, reliable and went beyond all my expectations for ordering our bedframe and getting it delivered for my daughter’s birthday when we live in California and had only telephone contact. Susan arranged everything as if we were family. The bedframe needed to be special ordered and when it was available earlier than the expected January date she contacted me and patiently worked with my daughter’s changing schedule. Susan also promptly applied a return credit for the metal bedframe we used while the ordered bedframe was delayed ( which is beautiful!) The excellence of Susan and Cardi’s Homestore goes beyond the five star rating!!

🤗🤗🤗🤗

Nice showroom. Friendly people.

Sammy Rahab sales person was very professional and helpful with me. I found what I was looking for in a living room set . Sammy went through everything about the warranty on the living room set. The delivery service was on time and call to let me know when they were on their way. I would recommend anyone to Ashley homestore . Very professional people all round. I will be back shop there again.

Ordered mattress 6-7/21 Now 7/21/21 still not shipped Do the math!

Wide selection , went in with and for my 87 year old Mom, found what she wanted, delivered next day

Sammy Rahab was outstanding! He was low pressure and just there to help. He gave us great tips and helped our son furnish his apartment.

Thank you Sammy for your kindness patience and overall exemplary service as it related to selecting my couch. I’m very happy with my decision

Very high prices and delivery isn't free and also it has to take a long to to arrive for delivery. NOT worth it

Probably one of the absolute worst experiences we’ve ever had with any company. I would categorically never, ever, order online furniture from them. The level of miscommunication at this company is absurd. - My fiancé visited an Ashley home store and was told a sofa and love seat were in stock, and it could arrive as and when we would like. - We sold our home furniture two days prior to arrival. TWO DAYS before it was supposed to arrive we were informed that it was delayed 6 weeks. — We were moving, so that left us with no furniture at our current and future residence. - The individual dealing with us told us “That online and in a store are completely separate, so what they tell you in a store isn’t true to the online stock”. Overall, awful experience, never consider them if you’re ordering online unless they have it and can deliver it from the store that day. Terrible company.

Worked with Sammy at the Chicopee Store. He worked hard to accommodate and and arrange a perfect experience for our long distance move. Delivery was exceptional.

Went in looking for a kitchen table set, found exactly what I was looking for. Shipping was shorter than expected. Thanks to Sammy Rahab for providing excellent customer service.

Horrendous experience. The issue is with Cardi’s delivery service. The first day they come to our apartment and look inside and without even attempting to bring the couch inside, they tell us there’s no way it’ll fit and they’ll have to use a pulley system to hoist it up on our back deck (on the second floor) to get it in. The second crew comes back the second day and they were able to get the couch inside within 5 minutes no problem and said the last team was just lazy trying to go home because they’re paid by the day. Just as we are about to be happy that everything is finally over and done with, we were informed that the other half of our couch wasn’t loaded into the truck. Now I have to take THREE days off work instead of one because of laziness and incompetence and we’re sitting with half a couch. I do NOT recommend you buy from Ashley’s due to their delivery partners terrible business operation

My Wife and I just bought a home, and we were ready to furnish it and decided to go to Ashley's in Chicopee.... We are so happy we decided to go there, Chris is the absolute, most thorough employee we ever came across. He never beat around the bush, and never made us feel overwhelmed with anything, he knew when to leave us be and when to contact us again inside the store (we all know those pests who never leave you alone)but Chris was amazing about that. He told us when things were on back order but promised us he would try his best to get them in early, and would keep us up to date. Let me tell you,this was the first salesman who actually kept in contact with me and let me know when things had come in early, and wanted to know the best time to deliver..and delivery was FLAWLESS......All in All 12 out of 10, if i could give more stars i absolutely would.... Thank you so much Chris, we will definitely be back soon and can't wait to see you again.....

We were at the Ashley in Chicopee because our son wanted a new bedroom set . We were helped by Sammy and it was a great and easy day for us . Our son is a teenager and really didn’t know what he wanted but Sammy answered all of our questions and suggested a wonderful bedroom set for him which is beautiful. Our son now feels like a “KING “ . It didn’t stop there though , we ordered a sofa and loveseat too from Sammy . He’s a wonderful friendly sales associate that Ashley is lucky to have him . Anyone looking to buy furniture from them ask for Sammy !!! We Thank you , Sammy , for all your help and we will be back to see u again !!!!

Went there never been able to purchase anything I tried to do it on their site on the web and found what I was looking for but nothing else was able to materialize so do the frustration I actually went to the place which wasn't open so I went elsewhere don't like hassles

Bought a 3 piece living room set in 2019. Bought the protection plan. Rocker/swivel chairs both broke. Had one fixed a year ago. Good for 1 year. Now both have issues. The claim to have put in an order for both chairs (new base) and new cushions (sagging). That was 10 weeks ago. Haven’t heard a word from them. Called several times. My husband finally called and said look, if your not going to repair them then we want new ones. They agreed to the new chairs but charged us $190 for a new protection plan. The furniture looks nice and is reasonably priced but NOT high quality. Will not buy from them again.

Found our next bed. Love Ashley's. I've been shopping with them for years. Founds them when I lived in central florid.

One can buy good furniture

We have purchased multiple pieces of furniture there and will continue to do so. Sammy is a tremendous help and is always very quick to reply when we have any questions. We’re very happy with the service they provide and the quality of their products. I receive compliments all the time on the couch, oversized chair, and dining room set we bought there and are in the process of purchasing an outdoor set of furniture thanks to the attentive assistance we receive from Sammy!

Purchased a high kitchen table with stools and we love it. Very comfortable and Sammy was very helpful.

I went here to purchase a dining room set. Sammy helped me every step of the way. He was polite and very patient. Great service, great prices, great quality and beautiful merchandise.

(Translated by Google) Very good (Original) Muy buenos

Went to Ashley's with my wife to pick out furniture for our new house, not only were the prices great but our salesperson Sammy was extremely helpful in guiding us to make a great decision without feeling the high pressure you get from most salespersons. Sam was also extremely helpful throughout the entire delivery service. Ask for Sammy!

Had a wonderful experience with Sammy at the Chicopee store! He kept me updated on delivery dates, and accommodated my changes!

I was referred to Ashley's by a sibling and specifically to work with Chris Purkerson. I was in the search of a King Matress with adjustable bed frame. After being quoted at Raymour for a standard mattress and placing my order I communicated with Chris and he right away found me exactly what I needed with a better quality mattress! He communicated promptly, he is knowledgeable and genuinely interested in what fits your budget and needs. I canceled my order from Raymour right away and placed my order with Ashley, also we were given an estimated date of delivery and he couldn't make promises that it would arrive sooner due to the pandemic but it actually did and he immediately contacted me to let me know the items were in. Good experience overall in this store. The delivery staff were a bit unprofessional and messy. But what can you do not everyone takes their job as serious as others.

Would never Recommend anyone going there

Spend 7,000 dollars on furniture and open boxes and furniture is broken head board broken stand up chest broken dont know if its guys who delivered but un unacceptable quality of service doesn't fit the price at all very unhappy

Worked with Sammy and he was great. Furniture came right when he said it would. Found lower price and he took care of price match for me. Ask for Sammy!

SCAM!! Ordered a bedroomset from here in AUGUST OF 2020 it is now FEBRUARY 29TH OF 2021 and I still don’t have it and I called today and it’s not even at the warehouse yet. Initially I was told I would have to wait 6-11 weeks from august which I didn’t mind because I really wanted it and I wasn’t supposed to move till January so I figured I would have it by January in my new apartment. WRONG it’s been months every time I’ve called to complain about the time I’ve been waiting and if I could have my money back they say they could only give me have because the order was already placed. Like they would lose no money they could just sell it once it actually gets there so I would get no furniture and not even the full amount oft the money i paid for my bedroom set back. This place is honestly a SCAM!

I worked with David, who was absolutely amazing at his job. We put him through a lot of work looking for the right couch set and he was as patient as can be. We changed our mind about 59 times, and even after purchasing we changed our mind on the color. He handled everything quickly and efficiently. He truly cares about the customer. Ask for David, you won’t regret it. As for the store itself, so many nice pieces to choose from at affordable pricing.

Disappointing! Found a piece of furniture online that I liked from Ashley and went to the store to look at it in person. There I found that they had the brand but not the actual piece. The salesgirl brought it up on the computer and it was $200 more than the online price. She claimed that the store was a subsidiary of Ashley and therefore had their own prices. What???!!!No price match, nothing. Not going there again!

Made a purchase from Ashley Furniture (Cardi’s) in Chicopee,MA, Richard was my sales associate. In store I had a reasonable experience but the delivery has been a nightmare. I called the delivery line to get an update...VOICEMAIL and no call back! After waiting 5 hours for the delivery I decided to call the store where I made the purchase, my sales associate Richard answered. I identified myself as a customer that he worked with and had made the sale. I told Richard of my issue related to the pending delivery for the day and I said this customer service for delivery is awful, I am considering canceling for my refund and making a customer complaint online. The response from Richard was “Do what you gotta do!”. I said “Excuse me, how is it that you were so nice when you were chasing me around the store trying to make the sale and now that you have your commission on the way you are being so rude! He went on to tell me they have no way of reaching the drivers.” I told him that I want to speak to the manager, Mark was his name. I will refrain from making this post any longer but let’s just say he wasn’t the greatest with his customer service either but at least he sent an email on my behalf. Never again will I purchase from this location. Most of my issues are with the delivery folks but Richard’s response definitely doesn’t sit well with me either.

Rude sales associate.

I ordered a couch from this location for my new apartment. I was told by Tony all I had to do was call a week or so before we got there and they would schedule a delivery for the day and time I needed. Between the time I ordered it and the date it was to be delivered they sent me multiple texts saying the couch would be delivered before we even had the apartment! We were not even there yet. Additionally, we were not moving in full-time yet, as we are students and mostly wanted to get our furniture moved in and ready for when we are there full-time. I was reassured multiple times the couch would be delivered between 8-11 AM. My family from PA was helping me move and needed to be home for something in the evening. I get a text the night before it is to be delivered that it won't be delivered until sometime between 2-5. I called in and they said they had no record of a time-slot request (Thanks Tony!). I told them I would gladly forward my e-mails from Tony that stated my delivery time would be between 8-11, but they didn't care. They said there was nothing they could do now because it was the night before and delivery truck schedules were set. They did not offer any sort of store credit or discount or gift card. I told Tony before we got there we had a U-haul and would gladly pick it up on our way, but he insisted the couch would be delivered between 8-11. I was supposed to get a call today from a "manager" about getting some sort of money back or discount, but they never called. Shocking. I also sent Tony an e-mail asking what happened with my time slot, and again no response. His e-mails were also extremely short and he never answered the questions I asked. I will absolutely never buy from this location ever again. It has been the biggest hassle, definitely not worth it. Extremely poor communication, response time, organization, and customer service. If you as a company screw up you should make up for it, simple as that. Never again.

Susan not pushy happy from start to finish great experience great deal on a solid piece of furniture.

Purchased a bedroom set for my son on tax free weekend in august it’s November 8th and still nothing. The service i got was amazing upon purchasing. The problem is my delivery date wasn’t told to me till my receipt printed out. At that moment i was like oh no this can’t happen i need it before that for sure. The sales person then reassured me that there’s no way I would have to wait until that date to receive my purchase so I gave him the benefit of the doubt. I have had countless back-and-forth with them and still know nothing about my delivery date nor have they done anything to try and make me happy this has been the worst purchase I have ever made. I get this covid mess has things backed up but I would’ve already had it if id just gotten where i first saw it but figured buying straight from ashley would be better all together and boy was i wrong. They offered me a loaner set till mine came in and then manager said no. Sent me pictures of a hideous bed set that looked like a crib and was less money then my purchase so i can get that one instead since it would be here faster. 🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️ Never again

Great service, the lady was so helpful. Great furniture.

Very pleasant place

Couch came ripped smfh 😤😡🤬

I recommend Ashley Furniture HomeStore to anyone looking to buy new furniture. I have been assisting my parents with purchasing new furniture and yesterday we went to Bob’s, Raymour and Flannigan, the Raymour outlet, and another store in West Springfield ( can’t remember name). Ashley was our last stop because we were so impressed with the quality, value, selection, and customer service experience at this store. I recommend going to go see Sammy the furniture specialist when you are ready to buy. He made the process transparent and easy for my parents.

got a new house and needed all new furniture so we checked out ashely and our salesman Chris was very helpful even when we ended up realizing the sectional we ordered was actually gonna be to big he helped us right away and was able to switch to another because of covid closing things down not everything is ready right away and hes very fast in letting us know when things are ready to be delievered i would recommend 100%

Went to Ashley Home Store in Chicopee, Mass in desperate need of new furniture but on a budget. I was online shopping when I came across this 60" round table that I fell in love with, when I found out Ashley Home store had similar table I had to go to the store to see it in person. Chris Purkerson was there to help and answer every question or worry that I had, to my surprise the table was less than all the other stores I was looking into. Chris was confident that his sales were the best price out there, yet I still felt the need to keep looking, (waste of time) because he was right! I called him back not only to purchase the table, but I also purchased a sofa from him because he was able to get it for me at a better price than the outlet I was looking into. I was so happy with his service that I spoke to my family and friends who also ended up purchasing furniture from him. We are all glad to find someone that not only is confident with his sales but that also tries to give you the best deals out there. He also offered their new free shipping through Cardis which was also a great experience. I will definitely be purchasing from Chris again and recommend him to anyone. Thanks Chris!

My first experience was about a year ago, which was fantastic, but the Rep who helped me now works at another location. Therefore, Alyssa helped me and she was fantastic!! I needed a mattress asap for a family reunion and I didn't have a lot of time to wait for it. Alyssa went above and beyond to help me to get my new mattress delivered quickly and I appreciate it! I'm quite pleased with my service and I highly recommend Alyssa. Thanks Alyssa!!

Colleen was incredible to work with and I highly recommend her. Additionally, Ashley's has a wonderful assortment of furniture to suit all tastes!

I will never order anything from Ashley again first this store ( Chicopee Ma) have the rudest sale people!! Then we order our Tv sand the sales guy ( Tony) says 2 weeks delivery 8/22 4:15pm that day comes no delivery I call I talk to Cardi she promise us 8/28 11-1pm I call today because I’m waiting they say no we said 8/31 no time!! not only don’t they call you to tell you things they make up their own delivery dates with out telling you anything!! Their rude, horrible customer service and if my family member didn’t want the Tv stand so bad I’d tell them to keep it!! Also my family member is in the hospital I had to miss my visit to wait for a order they had no attention to deliver!! Never again!!😡

Outstanding customer service from Chris Purkerson!! Chris let me change the details of my order before it was delivered, which was so helpful. The deliveries were easy and Christ followed up with me to make sure I was totally satisfied. Very positive experience overall. Highly recommend!

Great prices. Dave was awesome!!!

Ask for Colleen Majeski for excellent sales help!

Recommend avoiding this store and shop online or at the other local Ashley Furniture stores not owned by Cardi’s... Franchised store owned by Cardi’s with extremely poor customer service and accountability. I bought a TV stand and wall art about 3 weeks ago and had them scheduled for delivery. I was called by the warehouse team the day of delivery and told that the wall art missed the delivery truck but that it would be delivered the next day. The TV stand arrived with a large wooden brace dragging throughout the house and the entire assembly had uneven gaps throughout requiring it to be reassembled. The next day nobody arrived or called, nor would anyone answer the phone. There is a 3 day wait to be called back and if you don’t answer then you’re taken off of the list and you must start the process over again. After three weeks of attempting to contact someone at the warehouse and store I was left messages from the warehouse stating that they did not deliver accessories, despite the delivery lady telling me that she would have them come back the next day to deliver it, and that I would have to go to the store to pick it up. The store told me that they sold my wall art to someone else and that I had to accept the damaged one on display in the store or accept a refund because Cardi’s would not allow another to be ordered until the display item was out of inventory. I asked to speak to a manager and never heard back from anyone. I called a few days later and was told that I did not have anything active on my account because the wall art was returned/refunded, however, I never agreed to a return/refund and never received any money in return. I am still waiting on someone to call me back or refund my money, or order a new picture for me to pick up, but sadly nothing is happening. The BBB is not taking complaints so that step will have to wait until they begin again. Hope this review helps someone else avoid this hassle and unprofessionalism from Cardi’s.

This store and the people who work here are amazing right when we walked in they welcomed us and then gave us beach towels for no reason so that's cool also seen alot of nice things that I will be going back to buy

I got help right away. They also have reasonable prices.

We haven’t had our furniture delivered yet, but we had an amazing shopping/purchasing experience here. If you want the BEST furniture buying experience, you have to go see Elaine! She was the best sales representative I’ve ever had in any industry. She was attentive but not pushy, professional and good natured, knowledgeable and creative! Elaine was right there to answer our questions, but knew when to give us some space to discuss things privately. She was willing to take her time and show us a variety of options. She had the perfect balance of professionalism and personalism, and we got along with her wonderfully. I’m trying to figure out another piece of furniture to shop for just so I can see her 😄

I went to Ashley Homestore in Chicopee 3 days ago for the 1st time to get a new mattress. I met with Elaine, and I must say that from the beginning she was very courteous, kind, helpful, very patient, and professional. I highly recommend this store.

Great quality and customer service...never pressured on any of my purchases...Tony R. was very helpful

No sales people were available

The prices are fair but you don't have a choice of type of material or color change to a piece you like. It's hard to get chairs and then a sofa or love seat to match the chairs and vice versa.

Rip off prices compared to the computer prices, price matching at any other furniture stores will beat ashleys' store prices easily..if you call store you get no to little information (just general) about any subjects do to staff-franchise owners are so desperate to get you into their store to sell you/manipulate you into a sale! Will give only one floor special at a (marked up) reasonable price. Almost a tourist trap!

Furniture Quality poor, sofas and mattresses hard and most bedroom furniture is stapled together.

Traditional furniture

If I could give zero stars I would. Do yourself a favor and stay away. Extremely bad customer service and corporate doesn’t follow through with what they promised. I will never buy from here again! My issue hadn’t been resolved because they never return any phone calls! Cooperate sucks!!

(Translated by Google) first experience for my my wife. I recommend it good prices. (Original) primera experiencia para mi mi esposa. la recomiendo buenos precios.

I went in to check out the store as I'm going to need a whole house full of furniture. I did not find the quality of the furniture even worth considering

Good art

Nice store. But the prices are out of control.

Really professional. Love it here. I will definetely shop here. Every one is so nice and you wont be followed around I would definetely recommand here

Awesome experience. Professional, not pushy. Will defintiely be back.

Great service, great value!

After walking into numerous furniture stores and not finding the vintage aircraft wall art that I truly wanted to show case in my office. I am thankful that I stumbled upon Chicopee's "Best Furniture Store"- Ashley HomeStore. Ashley HomeStore boasts an awesome variety of home furnishings, décor and wall art that is breath taking. Dennis and Tony: you guys met all my expectations in customer service. Thank you for helping me to find that exclusive wall art that I have been looking for, for some time now, I sincerely want to thank you. Best! Joseph S. { Joe's Auto Detailing }

As soon and I, and my son Joseph walked into Ashley HomeStore in Chicopee MA we immediately loved the atmosphere. Everyone at Ashley HomeStore was courteous, professional and extremely knowledgeable. I can not say enough about how satisfied I was with my sales associate Anthony Rigali who made my business at Ashley HomeStore extra fantastic! I told Anthony that "furniture" to me is like "family." And I never turn my back on family. Anthony meet and exceeded my concerns and needs, let it be known Anthony is the man, he's a great guy! Such a commitment to great customer service is to be commended. It truly was a wonderful experience. I will remember the wonderful experience for some time to come. I believe that every business is built one customer at a time. Customer loyalty and trust are both earned through deeds not good salesmanship alone. Whereas Anthony Rigali is indeed a good sales associate, this letter serves to confirm that Anthony Rigali has earned my trust and loyalty. You can be sure that I will continue to do business with Ashley HomeStore for sometime to come. Most Sincerely, BettyJean Sypek

Ashley furniture in Chicopee is incredible. From the moment I walked in the door I was treated like gold. Susan was more than happy to show me around the store and help me pick out the right furniture for my new apartment. I had a bit of trouble getting the first 2 sofas in my house, the company was so understanding and let me reselect not only once but twice. I felt so embarrassed but Susan assured me that we would find the right fit. I cant tell you enough how satisfied I am with the entire experience. Ashley home furniture has a lifetime customer and I would highly recommend shopping there for all your home furnishings. Please dont hesitate to go check out the store. Its clean, comfortable and welcoming . Everyone who works there is nice and willing to help on any way. Thank you again for excellent service.

Loved it.nice selection set up in rooms

Staff was friendly, helped out a lot even suggested other items that go with the set

Particle wood box store, all made in China

I cannot say enough about David in Ashley Home store in Chicopee. He made the whole "buying furniture" experience quick, accurate, reliable, and most of all extremely easy and fun. He made sure that I get the best deal by navigating both in store and on line products. He arranged so that my purchases were covered with reasonable protection plans, yet never pushed me to make decisions. He organized multiple products to be shipped in a single day so that my moving can be easier. He was always ready to help, to answer any small questions, and did so with kind, friendly, and positive attitude. I would recommend anyone in the area to visit the store and to experience highest level of customer service from David and Ashley Home store in Chicopee.

Nice stuff

I came here with my mom and uncle to look for a new full size mattress for my bed. This was my first time going into this store this store is located in chicopee mass on memorial drive. Also back in the mid 90's to early 2000 this place use to be a store called Ames. The staff were very nice and welcoming. The parking lot is big with handicap parking and handicap accessible entrances. They sell beds, mattresses, living rooms sets and kitchen sets. The floors are nice and clean as well.

Great prices

Ashley furniture in Chicopee mass was our first stop to look at sofa and love seat customer service was great David sales person came right over not pushy at all answered all questions we had they really had a lot of furniture to pick from from kitchen tables to bed sets they got our business today and will have it in the future that’s how great they were with us

The store is very large inside, much larger than it appears from the outside.

Could not have been more pleased with the Ashley Furniture store in Chicopee, MA!!! Elaine was outstanding - we highly recommend anyone visiting this store to ask for her - she was very easy to work with, answered all our questions and super friendly. Both her and her Manager made this one of our best furniture buying experiences ever. The furniture is beautiful - we are very happy with our selection. Delivery was right on time and we had no issues with the set-up. All around fantastic experience!!!!

New store

Absolutely the worst service I’ve ever experienced! Ordered us the wrong parts for the bed and then blamed us for the mistake. This company tells you they will come at one time then comes at a different time and again blames you. Ended up returning everything since it took over 6 weeks to get the bed the first time and they sent the wrong parts which meant it would be another 6 weeks to get them. Unbelievable. Go elsewhere and save yourself the time and frustration.

Staff was wonderful

We have been there many times and have made major purchases. Colleen has helped us tremendously at every visit. We repeatedly asked for her because of her demeanor.

Expensive. Sales people were not much help

Went in looking for a newer style loveseat or sofa with two recliners. Was waited on prompted and with respect. This is a great place to either shop or to just get the juices flowing or what could be. I really liked that our shopping was at our pace and the prices were very reasonable. I will definitely tell others that this is not only a great 1st stop but may be the only place they need to stop. Nice, very nice.

Went to Chicoppe MA store. The manger there was very helpful and answered all our questions and help out. Very polite and nice. Going back if I need anything else. 😍

I walked in looking for a dresser. A man who's name I dont remember walked me around the store showing me things that did not at all fit what I was looking for and then said "I cant help you" and walked away. It felt so rude just not a good impression. Also was not impressed by the quality of anything I saw. It all seemed very cheap but didnt have a cheap price tag.

WOW, Cindi was very helpful and very informative. I’m buying furniture in a different state and just wanted to tour the showroom and sit on some couches. The customer service did not change even though they knew we wouldn’t buy anything that day.

To expensive

Nice stuff but after being approved was told I can’t purchase furniture cause I don’t have a lease or utility bill in my name.. so why run my credit and do all that then tell me no I can’t use it.. make no sense to me and I will never shop there or tell ppl about them

If you like something here you have to get it delivered. The cost for delivery depends on how much your paying. If your ordering online, it also must be delivered. No store pickups. The plus is that they have decor pieces you can purchase at store.

Alex was exceptionally helpful and patient. He was very knowledgeable and we will definitely be back for more furniture.

Not a very big store , is limited to what they have.

(Translated by Google) Good (Original) Buena

Great furniture with competitive price, so I like it.

good nices furniture lover

They don’t even deserve a star. I went to your store on 07/21 because of an AD I received about your new store and current promotion of the 6 years 0% financing. I approached the sale person Anthony Rigali whom we purchased two set of full size mattress with box springs and 3 bed covers. He assured us that we would get the mattresses delivered by Tuesday 07/23 since Monday was already full (even though the slipped said scheduled for delivery 09/01) which I questioned and he said it was a glitch on the system and he wasn’t sure why it does that, but that I should get a call Monday night for the time window for the delivery Tuesday. I called customer service Tuesday at 5:00pm because I never received a call or my items delivered. I was then told that the mattresses were back ordered and it would take until mid-late August to get them. At that point I also mentioned that Tony never told us about the other financial options of 50% off 0% interest for 12 months while we were talking to him, despite us mentioning that we would pay off the mattresses in a year or less. Which was very disappointing for us as customers as our best interest was not considered by this sale person. The customer service representative said she would call the store and have the store call me back. Toni calls me 30 min later and I told him of my disappointment of not knowing about the 50% off sale while I was in store and that I will rather get that. He said he would see what he could do, but the items were processed, and I said well they have not been delivered and I told him I will go to the store. He calls me back and tells me the finance department is closed and that he was unable to fix that for me, but that he would try tomorrow. At that point I said I was still going to the store, but was waiting for my husband to get home in about 5 min. We get to the store and Tony was gone (knowing we were on our way). We spoke to John whom said was the manager and he was very understating of the situation and I returned the unused bed covers and asked to canceled the order. I am very disappointed of the dishonest practice just to get a higher sale number, without looking into the best interest of the client. Even though John was understanding, he did not offer a solution. I did say to him that if they could honor the sale to call me today and I will get the items. As of right now I have not received a call, not even a courtesy call. -Update 07/31 got the mattresses with them since they said they will honored the sale. After I picked up the mattresses, and opened the boxes I realized they had given me the wrong mattress for one of the sets, and also the wrong mattress cover protector. I went to the store and Tony said “mark was supposed to tell you we didn’t have your mattress for one of the sets, it would take 3 weeks for delivery” which was not what Johnnie told me before I placed the order the second time as he “assured me” they had both the mattresses in stock. They do anything to sell, but the worse thing is their lies. I gave them a second opportunity and they continued to lie. I came to find out they only honored the sale on part of my items and refused to honored it on the mattress pads. Maybe filing with the General Attorney’s office and BBB office may fix their deceiving practices.

Jeff was awesome

Wow I should of looked at the reviews before making my purchase 3 weeks ago. We bought my severely autistic son a new bedroom set that he was excited to receive today June 30th 2019. We where told by Laura that closed out order and told us it will be delivered today, that we will get a call the day before to verify delivery. We didn’t get a call so my husband decided to call first thing when they opened and was told (we did not get the name of the person we spoke to we just spoke to someone in option 4 for todays schedule deliveries. That person told us that there are pieces back orders form the warehouse so the delivery date changed to THE 4TH OF JULY! No one had the common courtesy to call us and let us know! my husband said that’s impossible we will not be home, we have booked a vacation out of town months ago. He was told he would get a call back. I asked my husband what they said and when he explained I was confused to I called to get clarification and to ask why wasn’t we told about the back order and change in delivery date. I must of gotten someone else than the one who spoke to my husband and I was told that the order can’t be locked in if Ashley warehouse doesn’t have all the pieces to do order in stock. That when we made the Order the schedule delivery was not locked because it can’t be unless all items are in stock. So we got a delivery date from Laura that wasn’t confirmed or locked in. And that of if today they don’t missing a piece and there is not date scheduled for delivery (different story than the one they gave my husband when he first called a few minutes prior) and she transfer me to a sales manager for further assistance. I was on hold for awhile and they they hung up. When I call back I press option 5 and a guy answers and he says he’s on the floor now and that he can ask Laura why she didn’t call us to let us know. That’s all he had to say. No apology or anything else to try to make it right. He was dryer than a over cooked chicken breast. I asked if it was possible for us to get the display delivered today. And get a delivery today as we were promised. They said they don’t do that. So I then asked for my refund. The guy said that it’s scheduled to be delivered this week and I funny cause the last person I spoke to said there isn’t a delivery date scheduled and that at this point everyone has told me something different and don’t believe what he is saying. He then said asked who I called and spoke to and I said I didn’t get names. He then replies that called are recorded and I suggested he go back and listen to the calls. His answer to that was that there are no notes that I called previously. Welp thank goodness phones these days keep record call log in what numbers you called and duration of calls. So I I have a record of the calls. I was in sure what his point was. But we had to explain to our severely Autistic child that he isn’t getting his new room today and that really sucked! Never again. I usually do lease to own furniture because more convenient to us and house hold Income. But we decided to sacrifice now and cheer my son after a rough school year. And this is the service we get. If the communication was there we wouldn’t be upset. We provided email and phone number and and we got 0 communication from them.

Like the others who gave a 1 star review, it is because of the horrible customer service/delivery setup. They say whatever it takes to make the sale but never follow through. I told the sales dept if my items werent delivered by a certain date, I couldn’t purchase them. They assured they would and here we are a week after the promised date and no delivery. Tried to get a hold of sales manager since Monday and was told someone would call me back (they haven’t). Called again and was told last night that there is nothing they can do and id have to call customer service. Find out the day off that my items are being delivered today. No notice, phone call. Most people can’t leave work with no notice for a delivery. Definitely take your money elsewhere, 2nd bad experience with Ashley. Never again.

Horrible service been 6weeks and now we have to wait on a Sunday for delivery no compensation for time wasted and inconvenience.

Found the couch I've been looking for. No hassle, no salesmen following me around. Ended up with the one I saw when I first got in the store. John was a great help. I put him through the task of making me happy and he did. Prices are very reasonable.

We had a great experience at Ashley. Our saleswoman Elaine was friendly and helpful and answered all of our questions satisfactorily. ( she even laughed at our “lame” jokes!!). We purchased a dining room set and a bookcase. Scheduling delivery was easy and the actual delivery went smoothly, on time and without incident. I would recommend Ashley to others. The only negative, we were interested in a couple of upholstered chairs but they were available in very limited colors, which did not work for us. All in all, we are pleased with the service as well as the furniture! Thank you Elaine and all others involved!

Elaine did an amazing job directing us on picking out the right mattress and mattress pad. The delivery service was spot on and the guys were friendly and courteous to us. Extremely satisfied with overall experience!

We went In and worked with Mark Schneider. He was super knowledgeable and able to help us find exactly what we were looking for! I would definitely recommend this store and Mark!

Doesn't even deserve ONE star.. I'm currently fighting with customer service, because after waiting 3 weeks for the couch to be delivered.. The guys that delivered the couch wrecked my door! I signed the paperwork that it was delivered then when he closed the door to leave, i noticed the damage. We went outside to get guys to come look at it, they took pictures and said we would be contacted. NOW the driver is saying the door was like that prior. And the pictures i watched him take when he returned to see the door, he is claiming those photos were taken BEFORE they brought the couch. I'm not a fan of lying employees, these guys need to own up to what they did.

Cheaply made furniture, dont bother

Ordered furniture a week ago and still no delivery date