Ashley Store Chicopee, MA
The Ashley Store in Chicopee, MA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
We went to look for a new couch today at many stores in the area, and we were so lucky that our first stop at Ashley we met Susan!! Right away she was welcoming while also giving us space to look around. She was very detail-oriented as well which is appreciated. We checked out other stores for good measure, and nobody came near to matching the quality of Susan’s customer service. We ended the day purchasing a super-comfy couch we are very excited about, and appreciate that she went above-and-beyond. And most of all, treated us with respect. Thank you for the assistance finding the perfect piece of furniture for us!
I purchased a console from Ashley’s. It came with some damage on the side. I tried to get service and was unsuccessful in getting anyone to change/reschedule the service date and time window of 6-9pm after already waiting almost two weeks! I contacted the store, and my salesman had the day off. I spoke to another sales associate by the name of Juan Almonte in the Chicopee store who said he was with a customer, but would call customer service asap. Within ten minutes I had a call back from customer service and was able to resolve the issue. In this day and age of poor customer service, it’s refreshing to find an individual who goes the extra mile and values customers and wants to help. I received exceptional customer service from Juan (and Amanda at the customer service dept) and want potential customers to know there are still individuals around who take our customer issues seriously! Way to go Juan at the Chicopee store! So appreciate you!
I purchased two lamps from Richard DeCusati in the Ashley store in Chicopee MA. Even though I only wanted two lamps Richard treated me with respect and provided seamless service and never made me feel like my purchase was too small. My lamps are at home and look beautiful. Richard always goes out of his way to help me with my purchases no matter how big or small. Ask for Rich when you go into the Ashley store in Chicopee, MA. You will leave happy that you did. Darryl
We needed two narrow recliners and some bedroom furniture. We were greeted by a friendly sales lady named Deb. She really knew her stuff. After Deb showed us some options, she gave us plenty of space to walk around and explore on our own. This Ashley store has an unbelievable amount of choices, all with excellent pricing.
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I am a client of this store because they have a really good service, they worked it out with us, highly recommended!!!
Bought a bedroom set. Was given a delivery window of 7:48 AM to 10:48 AM. I was home for that window and never received a phone call that they would be late. At that point in time you would imagine we were the first people of the day. Of course had to take time off from work and rearrange schedules, but apparently Ashley contracts out their delivery service. They showed up half an hour after the latest time with no apology. I figure if I wasn’t there and they had to re-deliver. I would be charged the second time and that I should be owed my $200 back for a waste of my time and waiting. I was quickly sent to. Werner enterprises complaint center. My claim was very quickly rejected. Makes me never want to deal with a place like Ashley or Warner ever again.