Ashley Store Somerville, MA

My fiancé and I had a great experience at the Somerville Ashley Furniture store. Taicha was super friendly and helpful! She explained the discounts clearly, and we got 10% off which almost covered our delivery. Excellent customer service — thank you, Taicha!

Taicha was great today Thank you so much for your service

Bought the Lavernet couch in Montana. Fantastic couch, so comfortable. Sold it, moved east, and bought the couch again. Easy order and delivery. Also bought a wingback chair, which was a great process. Bought their closet system, and spent a large amount of money. One box was broken, and no install instructions. Called customer service, return was done within a few weeks. Even with some Fedex hiccups, return went through smoothly. Ashley and their customer service are fantastic to deal with.

Mo extremely helpful and went out of his way to make sure we got exactly what we wanted to get something that loved within our price range. Customer service was impeccable!!

Orlando was very pleasant and answered all my questions. Helped me find what I needed and at the best price!

Mohammed was very helpful, friendly, professional and took his time to explain what we asked and we ended up getting a good deal and ordered on the spot.

Customer service is spectacular!! Sales associates Orlando was beyond great, he made us feel welcomed and comfortable. He was great on guidance us on what would be a great options for us on moving into our new home.

At the time of purchase, the sofa was advertised as including five years of stain protection. However, when a claim was made after two years, the service was denied. It appears the contract contains undisclosed terms that effectively nullify the promised coverage, despite full payment for this service. This constitutes a misleading and deceptive business practice

I had a great experience. Spencer was very helpful, professional, and friendly. He answered all my questions and made the process super easy. Thank you for your excellent service!

Purchased a sofa set and had Orlando as my sales representative. He was very knowledgeable and took his time explaining the difference in material types and demonstrated the sleeper. Was not pushy and made me feel comfortable. Great experience.

Friendly, helpful sales team. Thanks Marquise and Hasty!!

Our visit today and service in Ashley Assembly Row by Orlando was amazing. Very friendly and he gave us so many tips to be satisfied by our purchase. Everything is beautiful.

Orlando Jones in Somerville was a great salesman. Very knowledgeable and friendly without being pushy. Great experience

Orlando was wonderful, expressive, and extremely helpful. Super friendly,.

We walked in just to look around and we were greeted with the warmest smile and welcome! Orlando is the best and had us laughing in the first sentence! Beautiful furniture and great prices too!

From the seasoned shopper to the first-time buyer, I honestly recommend Ashley’s Furniture in Assembly Row, Somerville. I walked in and was greeted right away not hounded, not pressured, just welcomed. They’ve got a great selection, and if what you want isn’t on the floor, they’ll sit with you and pull it up online to make sure you find what you’re looking for. They really care about making sure you leave happy without breaking the bank. I worked with Orlando and Hastey, the manager, and both of them are stand-up guys. You can tell they’ve been helping people for years they know what they’re doing and actually listen to what you want. They did a phenomenal job, and I couldn’t be happier. If you’re shopping for furniture, do yourself a favor and check out Ashley’s at Assembly Row. After you go, you won’t feel like shopping around anywhere else and honestly, you won’t need to. Big thank you to the whole team for making the process easy and stress-free.- Anthony

Great job, thanks.

Orlando was a great and solved our mattress and furniture needs.

Orlando was incredibly friendly and super helpful. Not pushy. Helped us find our perfect couch.

We worked with Orlando to purchase our first couch. He was so knowledgeable and helpful with knowing what to look for in a first couch. He helped us pick a modular couch that can grow with us in our next larger apartments. He is truly so funny to work with and was so helpful when we had questions. I cannot recommend him enough. We will be going back to him in a few months to upgrade some bedroom furnature.

Orlando J helped us and he was simply great!!! Full of energy, very welcoming with lots of helpful information/tips. We wouldn’t have found the perfect dining chairs if it wasn’t for him!

A very easy and personal experience with Orlando. He made my wife and I feel heard and truly tailored the search for a new couch to exactly what we were looking for. He was very knowledgeable and answered all questions we had. If you are looking to buy furniture, ask for Orlando!

Orlando provided us with a personalized experience that made us feel confident in our purchase. His enthusiasm did not go unnoticed!

Orlando was a great help, super charismatic and helpful. Would highly recommend to anyone looking for their next purchase at Ashley!

Joana was extremely helpful and conscientious when we came in to find a couch. 10/10 would recommend.

I purchased a sofa set, two bedroom sets, and three bar stools from Ashley Furniture on June 16, 2025. The delivery took place on July 13, but it was incomplete. I only received the sofa, one bed, and three bar stools. Unfortunately, the bar stools were uneven and unstable. The delivery staff themselves acknowledged the defect, contacted their office, and I was told by a representative to keep them temporarily until the replacement could be delivered. After setting up the bed, my wife sat on it and it immediately collapsed to the floor. I attempted to fix it myself, but it would not hold properly. I called the sales representative, who directed me to Customer Service. The agent was polite and arranged for a technician to repair the bed, though it would take two weeks. I asked for a sooner solution, but after the technician came and fixed it, the bed broke again. I have not been able to use it properly since. I visited the Ashley Furniture Assembly Square store to resolve the issue, but the staff there provided no real assistance, even though I purchased the protection plan. I also emailed Customer Service and CC’d the Sales Manager, but I have not received any response for over a month now. This experience has been extremely disappointing. I cannot recommend Ashley Furniture to others, and I strongly advise people to reconsider before making any purchases. If I do not receive a proper resolution soon, I will be forced to take further action.

Orlando J was amazing. He makes the process fun and help us find the right couch for our home. Make sure to request him for your next purchase at Ashley!

Orlando was very helpful

Orlando was the best salesman we’ve ever worked with! He helped us find the best deal and couch for us. He was personable and we would absolutely go back to purchase from him again! As an LGBTQ couple we really appreciated this experience because we were able to be open and felt accepted and embraced by Orlando. He’s not just a great salesman, but also an incredibly kind, genuine human.

Great experience and our sales rep, Joana, was incredible at the Somerville location!

We just wanted to thank Spencer for all the attention, considerations, and being so helpful with our purchase. Overall a great team!

Joanna and Orlando J were very helpful and knowledgeable about the sectionals. Very friendly and I liked the way they worked together to get me exactly what I wanted. I left with a purchase as well as a smile.

First time going to buy a mattress at Ashley and the experience I had was amazing! I'd like to thank you Mrs.Orlando Jones for guiding me to find the perfect mattress. He was such a friendly, well communicative, joyful, playful staff. I appreciate you for everything!!!

Great experience.

Joana was incredibly helpful!

I would never ever ever ever buy furniture from this place again it’s a big joke. They took my money and everything I was supposed to receive a full delivery. They took $99 from me and then when the people can put up my furniture, it wasn’t even done. They wouldn’t even give me back my $40 extra that I paid. I’ve been calling their phone. No one answers their line. Nothing I would never shop there again and I hope don’t take their delivery services. If you can move it yourself please do that and definitely don’t get the warranty Because it’s horrible.

Orlando helped us in buying our couch, he was amazing! He made us laugh and overall just enjoy our experience at Ashley’s furniture! He went above and beyond!

Orlando was extremely helpful and pleasant!

Joana

Excellent attentive service!

Spencer was great! Great service and answered all our questions. Love the couch we went with!

Workers were first class and very helpful.

Not a sufficient supply of Recliner chairs, air conditioning wasn’t operating correctly

I had a great experience buying an ottoman for my couch today. Joana was super helpful and recognised my exact couch style/model from a photo to help me find the matching ottoman. Looking back, i wouldn’t have gone anywhere else to buy my ottoman

Joanna was super patient and helpful helping me pick out the right bedroom set for my new place! So excited for delivery day!!

Great customer service. I worked with Taicha, and from the moment I entered the store, I received fantastic customer service. She had a lot of patience and helped me find what I was looking for. Although I had to go back a few times, the service was excellent each time. Thank you Diane

Diego was very helpful and provided outstanding customer service.

Professional service that truly tries to understand and sell you on what you are looking for and not push the high value items on you.

Mo was super helpful as a sales associate.

DO NOT choose this store unless you want to wait everything for over 1 month and get nothing finally! Such a nightmare! The sales are so bad, do not have any professional help! I told the sale our stairs were very tight and she didn’t gave us any suggestion. When the sofa delivered, it not fit ! I have waited for literally one month and got nothing!!!! I WILL NEVER EVER GO BACK !!!

(Translated by Google) Very bad service, they made me come twice to 2howe NH 03031. The first time they gave me the wrong item and then they said they couldn't give it to me because the price was different. They don't know what they're doing, Mr. Spencer nowe11 (Original) Muy mal servicio me hicieron venir 2 beses 2howe NH 03031 primera vez me dieron el artículo equivocado y luego que no me lo podían dar porq el precio era otro no saben lo que están haciendo el señor Spencer nowe11

While the sales staff at this location are knowledgeable and attentive, my experience with management was significantly less positive. The management team came across as unhelpful, disengaged, and at times, discourteous. I encountered several unnecessary obstacles when trying to furnish my newly acquired residence, which made the process far more difficult than it needed to be. Unfortunately, based on this experience, I would recommend potential customers consider other options for their furnishing needs. I will be in touch with the BBB as well!

Joana so helpful! My experience was perfect with her!

Spencer was great! Knowledgeable and very polite. Great collection of furniture in affordable prices

Excellent service and they offer extremely high-quality products. All the salespeople are very attentive and courteous, especially the salesperson Taicha. I highly recommend the store

Joana was professional and very helpful! She assisted us in purchasing a couch and it was a very easy and smooth process!

Joana Philistin was helpful in getting our entire apartment furnished today. She pointed out essential information like color variations whilst letting us have space to browse. She made our shopping experience seamless. Thank you!

Dayve was very helpful.

Amazing costumer service, Dayve was very patient and very diligent.

Excellent and professional representative.

Joana was extremely knowledgeable and helpful. She was very personable and gave me the time and space to explore the store on my own without feeling pressure to make a quick decision. Highly recommend this store!

Joanna was such a big help, and very patient with us while we decided what livingroom set fit the needs of our family! She was very professional and kind, and ensured we understood the entire purchasing process. She knew the business and logistics. We will be sure to visit her again when we are upgrading peices in our home. Thanks Ashley Team, and Joanna for a great experience

Taisha was great helping me find what I needed it !

Nick was wonderful to work with. We came into the store looking for a glider/rocker for our nursery and he immediately greeted us and directed us to all of the options that may have worked for us. Ultimately, with his guidance, we found one that was the perfect fit.

Diego with help from Dre his coworker helped me find a sofa I would be enjoy. They made suggestions and helped me narrow down just what I would be happy with. It didn’t feel like they were just trying to sell me anything. I appreciated their patience and feedback.

Great experience ! Dayve was super helpful in giving me all the info about the product and the promos running. Made it very easy come to decision about buying my couch

Dayve at Somerville store is an excellent and knowledgeable sales person. The whole experience was really great! My new furniture beautiful! Would highly recommend!!

Joana helped us buy a table and couch. She was very friendly and knowledgeable. She demonstrated how to remove the leaf on our table and gave us advice on different configurations. Great experience.

Nick at Ashely gave us the most amazing experience. Going to furniture stores is usually not an enjoyable experience, but Nick was an absolute rockstar. He listened to our needs, was so kind and personable and helped us find exactly what we needed. John was fantastic as well. Very grateful for our experience and will recommend everyone to come for not only great furniture but a great experience.

Taicha gave great showing!

Taicha very good sale.

Taicha was great, she showed me mattresses and was very informative.

Taicha was great she gave me all the imfo and showed me different options. She also showed me the protection plan

Dayve was great and easy to work with.

My boyfriend and I are moving in together and furniture shopping with him at Ashley’s was so much fun. The two sales associates Nick and Tim were awesome and very personable. I never felt like we were being hounded by sales people while we shopped around and they helped us out SO much. We found a couch we loved and it was that much better when the buying experience was so easy and low stress. Thanks Nick and Tim! We’ll be back in the future for sure!

Nick has been so helpful through the entire process of my purchase. He has been extremely responsive and patient while I debated what my final order would be. I truly appreciate how far above and beyond Nick has gone!

Dayve was amazing! Walked in just looking and left with an awesome couch and great deal. Dayve and Tim were lovely

I had a fantastic experience with Ashley Furniture at Assembly Row. Janna was incredibly knowledgeable, patient, and attentive throughout my visit. She helped me find exactly what I was looking for and provided detailed explanations to ensure I was confident in my choices. The process was smooth and enjoyable, and I appreciated her friendly and professional approach. I highly recommend this store for anyone seeking quality furniture with excellent customer service.

Dayve’s customer service was excellent!

Joana at Ashley furniture was so delightful and so helpful!

Dayve was very helpful and informative about the products in the store. Extremely pleasant person to deal with.

Dayve was amazing! Highly recommend!

Dayve was very very helpful.

Dayve was an excellent salesman. He was very patient in explaining everything I needed, offering me many options until I chose the best one for me. He did a great job.

Davye was really helpful in helping us decide on a bedroom set and had very detailed explanations to all the questions we had. We highly recommend him at Ashley

I stopped by Ashley’s to buy a bed. Sales Associate Marquise assisted me. He was patient, kind and went above and beyond. I wanted to be sure the mattress was appropriately firm for my back. Marquise (lifted) and placed several on a platform so I could test them. He patiently led me through the process of finding the right bed. I would definitely shop at Ashley’s again.

Dayve hooked us up with our dream couch, so easy and convenient and an amazing price!!!

Marquise was amazing. He was so helpful and patient when assisting me.

Great Store with beautiful quality furniture. Joana (store rep) was very nice & kind and gave us some useful ideas on design layouts utilizing different furniture styles

Nick was a very good help. He had all the answers, knew his stuff and was over all a great salesman. Highly recommend shopping with him. We will be back in the future for sure

Nick was a great help. Gave us space when needed. Knew all of our questions, and was funny. Highly recommend.

I recently purchased a furniture set from Nick and couldn't be happier with the experience. It felt like I got way more value than I paid for. Nick was professional, friendly, and made the whole process easy and stress-free. Highly recommend if you're looking for great furniture at a fair price!

Great experience!

Dayve was great. Very helpful.

Purchased a sofa and loveseat we paid 59.99 for delivery which was scheduled between 12 noon to 4pm arrived at 445 pm the delivery Crew informed my wife that she only paid for delivery only as far as the front door and if we paid 40.00 cash they would assemble and deliver the furniture what a rip off!!!! Beware never again

I was at the store 03/09/2025 and Taicha was so sweet and patient with me. I was unsure of what I wanted and she helped me pick the right sectional for myself.

everyone was very helpful the associate Dayve that help me was very nice and made sure I got all the discount 🙂

Great assistance with catalogue choices bu Joana!

Great experience. Nick did a great job of walking us through the different furnitures and was kind enough to resolve all our queries.

NOT RECOMMENDED! They didn’t replace my item after delivery.

Great Help, and very knowledgeable about products. Thanks again Dayve

I had a great experience shopping with Marquise at the assembly row location. Great customer service, friendly, and knowledgeable. Highly recommend.

5 stars great prices and options I know when you looking for a any furniture can be overwhelming but these guys at Ashley ( Somerville ) are awesome and helpful especially Nick Murphy he help and me and grandma get a bedroom set he went above and beyond to help my family I really appreciate it because my family needed this done and other furniture stores gave us a hard time but once we arrived at Ashley’s everything went smooth and My are very Happy with the purchase HIGHLY RECOMMENDED! Speak To Nick Murphy he’s awesome very good salesman

From the minute I walked in I knew what I was looking for. Nick was great. Wasn’t pressuring & made my purchase effortless. Overall painless simple experience.

Good customer service. Love our sectional.

Marquise was very helpful and answered all my questions. Thanks to him I decided to get a nice and new couch!

Marquise was incredibly helpful in selecting living room and bedroom options. He offered suggestions and checked on all areas of the product questions to allow us to select the best options for my new place. .

Scam: recently purchased a bed frame. The panel broke. They pressured me into purchasing a protection plan that literally cover nothing but scratches for 400. Although, they made it seem as if it covered more. The brochure states “breakage of mechanisms,but apparently only one chair.”

NOT RECOMMENDED! I recently made several purchases at Ashley, including a sofa, dining table, and king bed. While the initial shopping experience was positive, the issue with the dining table has left us extremely disappointed. When the table was delivered, we quickly realized it was too large for our dining room. We intended to return it within the window, but since it was a Saturday and Sunday, and we had a family emergency on Monday, we came back on Tuesday, the 4th day. Despite not having used the table or chairs and simply hoping for a more suitable size, the manager contacted the warehouse twice to request a replacement. Unfortunately, both requests were denied because the return policy only allows for returns within 3 days. It’s disappointing that Ashley doesn’t offer more flexibility in situations like this, especially when the item hasn’t been used and the delay was due to unforeseen circumstances. A reasonable adjustment should have been made given our situation. Now we’re left with a dining table that doesn’t fit our space, which is incredibly frustrating after investing in Ashley’s products. While our initial buying experience was positive, this refusal to address the issue has created a very negative experience for us.

(Translated by Google) I bought a mattress, but the attendant was terrible, she had a frown on her face the whole time. They put on my receipt that I hadn't requested a warranty, I only saw it when I got home, the next day I went to the store to ask and the manager said that the warranty came with the mattress, but it didn't! I don't recommend it. (Original) Comprei um colchão, mais a atendente era péssima, cara fechada o tempo todo. Colocaram na minha nota que eu não tinha solicitado garantia, eu só vi quando cheguei em casa, no outro dia fui na loja pra perguntar o gerente disse que a garantia vinha no colchão, não veio ! Não recomendo

I had a Great Experience Dayve the sales associate made it easy for me to choose the recliner I wanted. Dayve explained all the recliner features the whole sale was painless Then the delivery 🚚 was very organized and went very smoothly I am very happy 😃 with the recliner I made the right choice and I will definitely shop at the Ashley Store again

Worst operations policy and Customer Service I have ever experienced. Never will order from them again. When purchasing delivery stated "In stock, estimated delivery 2-3 weeks" Its has been 2 months past that 2-3 weeks timeframe and today I received another email delaying my delivery. I have tried calling and email customer service and they offer no explanation of help in finding the solution.

Dre and Ta’ at Assembly Sq store we’re great to work with. Very helpful and friendly.

Marquise was the man! Buy some furny from this guy! He could sell sand to a beach

Do NOT SPEND YOUR MONEY HERE. Just bought a whole best set last April it is February and the slats under the bed broke with in months. I also purchased the extended warranty They are saying absolutely not covered it will be $120 for new one! So Ashley what is coved?

We shopped at the Somerville store and Andre helped us out. He was very helpful and informative. Great experience

I purchased a living room set, in this place, One of the oversized chair was delivered with one arm broken, did not pay attention at that time, went I noticed the arm was broken I call tho the store no one gave me any solution, I believe the store has to give at least 1 year of warranty on the product they sale. Very unhappy with them, make sure at your delivery everything is in good condition, they won’t take responsibility after.

When buying furniture from Ashley, they were very kind and the salesman was great. But since that time we found issues with delivered stuff and it's already more than 2 months they are not replacing fixing the issues. Very bad service and support. Phone support is very bad, English is bad, puts on hold every minute, and seems like is not educated well about the process. Very unhappy and won't buy anything else from there.

Overall, this has been a very poor experience, and I hope Raymour will take steps to improve their delivery service in the future. I bought a love seat, sofa, and bed frame ....While the sales rep, Alison, was friendly, the delivery was a disaster. The team arrived two hours late past the promised three-hour window and lacked the tools needed to complete the setup, leaving after over five hours. The following day, I visited the Somerville store to request a refund for the delivery fee. However, the manager refused, stating that since the delivery task was "completed," only the merchandise could be refunded—not the delivery charge. I find it unreasonable to pay extra for a service that was not properly executed. At the very least, I believe I deserve a partial refund of the delivery fee.

When i bought my furniture they told me the protection plan is covering anything for five years . I barely used my breakfast table cause we usually use our countertop it’s been one year and all the chairs are wobbly when i called so they can fix it or replace it as they told me when i bought the furniture they told me wobbly is not covered in the protection plan it’s a scam i paid 1000 dollars for wobbly chair that barely used

Andre Garvin is 5 ⭐️ all the way ‼️‼️ and The supervisor Ta’mah is top notch I am not a easy person to work with but, their patience is impeccable If you go to the store, I suggest that you ask for them

Joana was extremely helpful. She was very knowledgeable about all the products and was able to answer all of our questions

Nick was very knowledgeable and professional. I never felt like he was trying to make a sale. He made sure our needs were met and took really good care of the family. Thank you, Nick!

Great experience at Ashley Furniture. Joana did a great job answering my questions and making me feel comfortable about the entire process. Would buy from Ashley furniture in Somerville , MA again.

My wife and I had a pleasant experience at Ashley store. We were starting to look for a new sofa set that could fit our living room. We received a spot on service from Mohammad Abahateb as he nicely advise on many options through the showing room. Many thanks!

Jadalyn, from Ashley in Somerville, MA, was fantastic helping us find a great chair for our living room. She was helpful & knowledgeable & she got us the best price!! Thank you, Jadalyn!!!

I had a great experience getting furniture at Ashley Assembly Row location. The sales rep Nick was very helpful and patient and helped me find what a was looking for. Would definitely recommend.

We had a great shopping experience with Taicha! Would highly recommend this store and the associates, the process was smooth and everyone at the store is welcoming

I called yesterday to inquire about mattress prices so I could pick one up from the store. I had done so previously and had no issues. The employee told me that she would only be able to tell me the price of the mattress if I ordered one. Fine, I didn't expect much of a price difference compared to when I ordered one in the summer. She took my information and tried to end the call before telling me a price. In the end, she told me the mattress would be nearly $800! Today, I found a cheaper mattress elsewhere and called to cancel the coerced in-store pickup. The person over the phone said I would need to come into the store to cancel the order even though I placed the order over the phone. I didn't put a payment method down, so I said I would not be doing that and to have a nice day. I buy a lot of mattresses for my company but will no longer use Ashley's.

I had a great experience buying an adjustable bed with Dayve. He was professional, friendly, informative and patient. Thanks again for this amazing experience.

We ordered 2 bed frames from Ashley and paid extra for the White Glove Installation. The technicians who installed the bed frames did it incorrectly (several pieces not screwed in, screws missing) and now 1 of the bed frames has broken. Dealing with service on this has been a massive headache and it's still on-going (the first service technician was unable to fix the problem). It's getting the point where I don't even want to make any more phone calls to them or send any emails. We are very unlikely to ever buy from Ashley again and will advise friends and family to avoid Ashley.

In my opinion, this Ashley store has the best furniture options compared to their competitors, but of course it depends on your style and home. We just bought a new house and needed to furnish the living and dining rooms. Yousra helped us out immensely, was very knowledgeable and patient with us. She was there when we needed her but didn't pressure us. Lots of good deals on high end items. Highly recommend this store and ask for Yousra!

Dayve was my best help for today thank you for your time

I was looking for a good pillow to replace my flat one. The sales rep, Marquise, was very nice and answered all my questions to get a 60% discounted pillow. I'm very happy for the service and his expertise.

We went in to buy a couch and found the perfect fit. Thanks Dayve!!

Awful service they did plenty property damage when delivering and now they you confront them they ignore you or don’t respond to your calls. Worst service I ever dealt with.

Taicha was a great help, shopping experience was great.

We had a great experience at Ashley buying a new dining set. The store associate Dayve was very helpful and knowledgeable.

Location was very clean on my visit. The parking was a bit of a hassle. Very limited parking, but at least (as of this review) it is free. The layout of all the furniture was very nice and there was plenty of walking room. Our sales-person, Dave was AWESOME, and as a duo, Dave and Timothy were providing one of the best customer service experiences that I haven't seen in a long time. Thank you Dave and Timothy for doing everything possible to make a deal and make my wife and I feel comfortable and leave happy. Happy holidays!!

I was at Ashley Today, there is this lady there, Taicha who welcomed me, she was very patient. I hope to return there to get some furniture.

Dayve was awesome. They priced matched and had me out the door in no time.

I purchased a couch from this store approximately two months ago. The delivery process was great, and everything was fine for the first couple of weeks. However, when we sit on the couch, it now starts making noises. Upon inspection, I found that the screws were not properly installed. Many of them were loose, and some were damaged, making it impossible to tighten them. While the overall quality of the couch is fine, this issue has made it uncomfortable to use.

I have been to your shopping center 3 times and I got excellent service especially one of your associate Taicha and I want to thank her very much .because of your excellent service I will come again and I will refer my friends too .

We love doing business with you. A greater applause for Joana, an excellent care and help. They were patient and kind with all the work. I recommend it.

I bought a dresser from here and was very disappointed. The dresser is unnecessarily heavy. The drawers don't slide as smoothly as they should. There is wasted space - the frame is notably larger than the internal storage. The drawers don't fully close. The top isn't level or smooth. The delivery went badly - they didn't give advanced notice, they just showed up, which didn't work because I do not work from home. They also forgot to deliver several pieces, and after a month Ashley has not managed to fix this. I would advise against buying anything from Ashley, they have poor quality furniture and bad customer service.

I had a wonderful experience with Ashley Furniture at Assembly Row. Andre, the young man who assisted me was extremely helpful and attentive. All in all, it was a great experience from when I walked into the store, right up until my new leather sofa and loveseat were delivered. The set is amazing!

I saw this store on Facebook marketplace. I had sent a message inquiring about a dining room set, Nick was so helpful and responded so quickly. I decided to go to the store in person and I have to say Nick and Tamah were amazing. They went above and beyond for any sales person have ever met. They were so helpful and friendly. I highly recommend them both. I live about an hour away from the store but they made the trip with it.

It's been absolute nightmare with customer service. We received a chest and a dresser and both were damaged. We took pictures and contacted them immediately. It's been 6 weeks with no resolution or replacement. Was on hold today for 45 minutes, transferred 3 times, and finally had to hang up. Would not buy from them again

Excellent customer service. Taicha went beyond her call of duty to find the perfect furniture match for me. Tamah, sales manager, also provided excellent service.

Con Artists and bad Service. :-( At first being a new customer they will pull out the Red Carpet until a problem happens after the purchase. I purchased a dining table on my AMEX card. The table seemed ok until I placed a placemat on the table the surface of the table came off on my Crate and Barrel placemat.

Delivery drivers were dreading bringing up my furniture and I had to refuse delivery because otherwise they would leave it outside. I was told they couldn’t help me until the furniture made it to the warehouse and once it did I called and they said I couldn’t do anything unless I went to the store which is an hour and a half from me. I financed what I purchased so now I have to make monthly payments for furniture that I dont even have until I can make time to go to the store, and I work, go to school and have a child, so that has been very difficult. They are not helpful at all.

Hope in the front desk office is amazing , she is helpful , warm and welcoming

Customer service lady hope gave the best experience , she was very nice and sweet.

I had a great experience with my future process and they have the best csr Hope to help me out.

No pressure sales is fantastic - Yousra is the best!

Stunning showroom for different levels of furnitures. Helpful and understanding staff. The furniture as well as the services are updated and advancing. I had great amazing experience like ten years ago when I bought a bedroom, a sofa and a recliner in addition to a dining table with four chairs all of which are still in good condition. In fact my purchase was from Ashley store in Baltimore, Maryland.

I recently had a very frustrating experience with Ashley Furniture that I feel compelled to share. Initially, I visited the store hoping to find better pricing, but the in-store offers were the same as what I found online. I decided to make my purchase online on October 14, signing up for a $50 email discount. Unfortunately, the email took so long to arrive that I ended up completing my purchase without the discount. The next day, I received a call from the Somerville, MA location about a special promotion on October 16, which included no tax and free delivery. I asked if I could cancel my online order to take advantage of this offer, and they assured me I could cancel and that they would honor the price I had received in-store (I even have a photo of the quote). However, when I tried to cancel online, I encountered errors, so I called customer service. The representative was friendly but informed me that he needed to call another number to process the cancellation. Unfortunately, that number was closed for the day, and I was advised to wait until the next day. He did provide the number in case I wanted to call myself, but I found the situation very frustrating. It felt like a foreign call center, and I couldn’t help but feel let down by the company. The next morning, I called the provided number only to find out that my cancellation request hadn’t been received. They said they would process it, but once I received an email, I would need to call another number to request my refund. When I reached out to the Somerville store again, they claimed the promotion was only valid in-store. After a lengthy and frustrating call lasting over 80 minutes, I learned that they could only honor one of the prices—the original quote or the current promotion—despite my earlier assurances. At one point, they even hung up on me, though I remained patient throughout the conversation. We all work hard for our money, and I did my research to find quality and price, trying to take advantage of sales and promotions. Buying a dining set is not an everyday purchase, and now I’m left with no furniture and over $2,000 charged to my credit card, plus the added stress of needing to call again for my refund. This experience has been a nightmare, and I sincerely hope Ashley Furniture can improve their customer service and communication in the future.

Dayve was very helpful. Beautiful sofa.

The sale was well managed and I left feeling very satisfied with my purchase. Taicha was very helpful. I would definitely recommend this Store.

I Yousra demonstrated excellent customer service in helping me purchase long distance. I was impressed with her diligence to research items and endeavor to assist with delivery of furniture. If it weren't for her extreme consideration I would have found another provider. Respectfully, Jacqui Thomas

Dayve helped us purchase a couch and he was extremely helpful and accomodating. He went above and beyond to show us a demo of the stain resistant fabric and helped rearrange the sectional to allow us to visualize potential arrangements. He also gave us a great deal and fast delivery! Couldn’t have had a better experience!

I recently had the pleasure of working with Dave at this location while searching for a new couch, and I couldn't be more satisfied with my experience. He was attentive and genuinely helpful without being overly aggressive. His knowledge of the products was impressive, and he made the process enjoyable.

Very impressed with Ashley Furniture We are currently using bedroom furniture which has served us exceedingly well for several years - now decided to update to newer and modern styles available from Ashley - now eagerly waiting for the shipment to come

My experience with Ashley furniture was extremely positive. My sales rep took the time to walk me through the store and showed me all available sleeper sofas. She provided details on my options including fabrics, colors, sizes and delivery options. Through her thoroughness, she discovered the item I choose was on sale! Thanks again, Ashley Furniture!!

Yousra is excellent!! Highly recommend!

Do not recommend ordering from here for several reasons. Number one being the customer service, unreliable delivery timing. Poor professionalism and no communication regarding delivery status. You have to call them multiple times to get a delivery time. Every time they promise a callback with details which does not happen. Delivery times are well over 10 weeks with no guarantee even after.

Great experience! Communication during delivery was excellent and the entire setup went smoothly. I love my couch.

Dayve was professional, knowledgeable and helpful. I highly recommend checking out their store!

Great service, very pleased with the couch and assembly was seamless. 10/10

I will never recommend this place to anyone trying to buy a mattress. I was told 4 different answers as to how returns or exchanges work. At the register buying the mattress, I was told in order to be able to return, I would need to purchase the warranty and mattress protector. I was lied to about returns in order to further sell me things. After speaking to customer service and multiple store managers, I was told yes you can return if it's within 3 days. Then I was told actually no you can't because its a mattress and not furniture. Then I was told you can't exchange because it's not over $1000 for the mattress and that the entire transaction being $1500 doesn't matter. At one attempt to get assistance, I was told their warehouse would pick it up then never contacted again about it. Then when I called back I got told no again. This is the worst experience I think I've had with a store. I don't even want my money back. I just wanted to buy a different mattress but they basically told me tough luck moron. Thanks for the money. If that $400 difference between the mattress I got and the one I want is worth me going out of my way to recommend people NEVER shop here, then okay. Keep my money I guess.

NEVER order or buy anything from here. Came in BROKEN and 6 MONTHS later the company still has not tried to resolve the issue and or fix the problem. Don’t waste your money or time since they won’t fix anything that they deliver broken. WORST CUSTOMER SERVICE, DO NOT WASTE YOUR MONEY OR TIME THEY DELIVER BROKEN FURNITURE THEN DONT ANSWER OR REFUSE TO FIX!!!!!

It’s a hassle to contact them about delivery

Dave was great! We got a couch!

It was awesome!

Very helpful and kind. Good selection and Dayve in particular was great, put up with us for a while and gave insights to help make a decision

Joanna was super helpful in guiding us through the couch buying process! She was very knowledgeable about configurations, fabrics, etc. and helped us find the perfect couch at a great rate. Highly recommend!

Dayve was very informative and helpful! No pressure at all! Great sales associate!

Look at the screenshot. They charged me 3 times. And I HAVE TO go back to the store to get the refund because of THEIR ERROR. They also did not mention reimbursing my traveling fee of this extra trip (at least when I called them). This is SUPER FRUSTRATING. How can any store make such a mistake?? HOW COULD THEY NOT REFUND IF I DON'T GO INTO THE STORE? I HAVE A FLIGHT TO CATCH. So they will hold my money because of their mistake. Wow. Ashley. Avoid it!!!!

Dayve was terrifically helpful and patient.

What a great experience. Anthony was so knowledgeable and helpful. He explained everything that I needed to know. The furniture shopping experience was great!

Great experience! Dayve made the whole thing easy!

I had an excellent experience at Ashley Furniture, thanks to Dayve! From the moment I walked in, Dayve was incredibly helpful and attentive. He took the time to understand exactly what I was looking for and guided me through the options with great patience. His knowledge and professionalism made the entire process smooth and enjoyable. I'm thrilled with my purchase and will definitely return to this store in the future. Highly recommend asking for Dayve if you're in need of expert assistance!

Met with Dayve after walking through some different options for a living room set on the phone. He was extremely helpful from start to finish!

My Recent purchase at Ashley’s in Somerville was very convenient and fast. Taicha is a wonderful sales representative. Very efficient and knowledgeable. Tamah is also a wonderful sale representative . I wouldn’t go anywhere else. For the last five years, I have been purchasing my furniture at this store.

(Translated by Google) Anthony very good attention and patience. (Original) Anthony muy buena atención y paciencia.

FIRE!!! JADA AND TAMAH DID THAT!!! SOLD ME A WHOLE BIKE TABLE?!?! How?!?!

Staff were very helpful. Dayve helped run us through some options and made the checkout process very easy. The staff were very accommodating on the delivery date.

Worst place to buy something, my husband and I bought a kitchen set. The table arrived scratched and the chair was defective.

We were in trouble. New apartment. No furniture… and a toddler. With no time to wait for delivery and assembly… Dayve handled our situation and showed us the best and quickest options. He handled our entire experience from A-Z with such care that we felt that we became friends by the end of the shopping experience. He was great and made sure we had just what we need. Thank you Dayve!

Anthony was very helpful at Ashley in Somerville

I've had a terrible experience with getting my touch delivered. They told me they would deliver the couch July 13 between 12-4. At 1:30 I received a text stating they were 30 minutes away. At 3:40 I called the number for the delivery service. They claimed that they came and there was "no space". No one called me. There was no communication what so ever. I am frustrated and annoyed. Now we have to wait for our furniture even longer. We got rid of our couch a while and we're excited to finally receive a new one. I am frustrated by the lack of communication and unprofessionalism. I will not be shopping at Ashley ever again.

Bought furniture today at Ashley in Somerville. Was helped immediately by Anthony in the showroom. He was extremely helpful and went above and beyond to make sure I got what I was truly looking for. 10/10

The district manager Jeff is rude and has no customer service and people skills. He lied despite multiple store managers confirming that I paid for a new item but was given display furniture. All I wanted to do was return a display item that I did not purchase but because the item was in my home longer than 72 hours ( which if store employees called mw back like said they would, the item could've been brought back next day). It is disheartening because I genuinely love Ashley's furniture and I have purchased furniture from the NH location in the past. Also a few of store managers and employees that I met at this location had great customer service but the district manager and individuals I had to deal with over the phone were terrible and I will never be purchasing from Ashley's again. I truly feel bad for the staff that have to work with the district manager. You can tell they try to do good business but that's not carried over with management. The new furniture store Raymour & Flanigan, that just opened in the plaza was great to work with.

Do not order from Ashley Furniture. Go ANYWHERE else. I ordered an entire bedroom set from the Somerville store. After waiting 3 months for the furniture, the delivery was scheduled but was incomplete. They forgot to order and assemble one half of my king bed frame. They set up the bed frame and put my mattress on the half assembled frame. However since half the bed was missing support, the mattress was draped over the wood rendering it completely unusable. I spoke to the delivery men on the phone and they told me they could come whenever to fix it. I am unable to sleep on my bed. This is my 5th day calling in a row. I have tried to speak to someone but no one with the authority to schedule pick-up has called me back. At this point I just want the furniture gone. I will never shop there again.

O bought a table on 05/29/24, until today July 5 I did not received yet, I fell frustrated, this is disrespectful. I mention many time I needed by July 4, on July 3. They say they will delivery. And never show up. Don’t by from this store. Today is July 10 2024. They said the delivery will be today you know what happened they say the truck is broke they can’t deliver today again.

Great experience with Dayve being very helpful throughout the entire process of purchasing a couch.

Dayve was great, friendly and provided excellent customer service.

Dayve was competent and patient

Dayve helped us a ton! We bought a new couch and he really made the whole process so easy for us. Ask for Dayve!

Dayve was great and helped a lot in our couch purchase. Super polite, professional, helpful. Great experience, thanks

We were looking for a sofa sleeper and we know that when it comes to sofas Ashley is the best choice. We went to their Somerville location and received some great help from Maria. She directed us straight away to our best options and gave us great advice to help with our purchase. Definitely recommend this store for your furniture purchases.

Anthony my salesman was efficient and patient. Than you

Dayve was amazing!!!! So thorough, kind and patient with us. Highly recommend asking for him when you get to Ashley! The manager Mike was also super helpful. Thanks guys!!!!! From Katie and Ramin!

I got a couch and tv stand, was helped with Dayve who gave me care and attention and answered all of my questions. He really made the experience easy and actually enjoyable, I was nervous about this whole process but because of Dayve I loved this experience

Beware. If you want to be followed around the store and harassed by the salesperson, then this is the place for you. Would never go back.

The sales associate Dayve was awesome!

Have worked with Anthony to find a new couch twice and he has been extremely helpful and professional. Just wish the first couch wasn't too big for our new place, but it's been a fantastic fit where we are now.

Dayve was amazing!! He was very patient and helpful, but not at all pushy. I was very happy with the entire experience!! Thank you so much, Dayve!!

I'm writing to congratulate Dayve, because like every visit to the store, it was spectacular. She advised us on a new spectacular purchase with a super offer. I'm also grateful to the cashier, Tah-ma. A great team.

Excellent service!

The worst customer service experience I have ever received. I contacted them a month and a half ago to fix my sofa that has damage and is under warranty. Have been following up with them on their customer service number and in-store with ZERO help! All I get is we have sent an email and they will reach out to you in 48 hours. Got the same reply on every single one of the 6-7 calls I made and haven’t received a single callback. We are moving cross country in a week and have been requesting them to resolve the issue. The response I got from the store was that we wouldn’t be able to service you once you move and we cannot take a call on repair/replacement since we are a franchise. Never buying from them again!

This family-owned Ashley outlet is one of the friendliest and most helpful furniture store we have been. Our salesman was Anthony and he was able to get us the best for our money. Definitely recommend this place for anyone who is shopping for their furniture. Great collection.

Dayve, was great! Helped out with my purchase , everything went smoothly and quickly. I was in and out. Very happy!

The in store customer service is great, knowledgeable and helpful, but that’s where my compliments end. The love seat I bought is attractive but not comfortable, and the phone customer service is a NIGHTMARE. The answer to any question is that I have to physically go to the store to figure it out. They also forgot (until I called two months later and asked for the status) to submit a claim for the delivery drivers who scratched up my doorframe. Worst of all: I returned a $600 item, hoping to exchange it for another option I found online. But apparently (even though, again, I had to physically go to the store to find this out!) the credits were for store purchases only, and because the item I wanted was online only, I now have to buy it somewhere else. I got another small item for store credit, but I’m still out $500. I don’t recommend this shopping experience to anyone.

Dayve was very helpful. Great service.

The salesman by the Luckenson and the manager Dereck at Ashley Somerville location was the worst dishonest person I ever met in my life . I brought a bedroom sets from them, The foundation of the bed is flammable no box flames needed. However, these two guys chitchat while I was looking around the store, they sent me a bed with no foundation that is required frame box. I returned the merchandise to them, they did not even offer a solution to what happened, neither an apology. Now I’m fighting for refund to get back to my bank account I’m warning you avoid these two guys from that store they are not trustworthy.

Ordered what should have been a brand new couch from this location and they sent us this damaged couch. Customer service has been ignoring our calls for two weeks now and no one has followed up to our claim. How can you just expect people to dish out hundreds of dollars for damaged furniture? Still no response. You sent a defective replacement. Your technician pointed out the couch is defective and he found another tear that was covered up. They sent a replacement couch that was also damaged. This place is cheap. Refused delivery and want a refund.

We had Anthony as a sales person and he was wonderful very pleasant and outgoing 😊

I had a very positive experience. The staff are welcoming and knowledgeable. They took time answering my questions and showing me on the computer if a particular piece was not on the showroom floor. I am pleased with my purchase and look forward to delivery of my new bedroom set. Many Thanks to Uriah, Lucason, and especially Anthony who couldn’t have been more patient with me.

Dayve was knowledgeable, patient and offered valuable advice.

Ordered a 3 piece bed set that came with the wrong parts so now I have to go without a bed for 5 days until the correct parts arrive. Very frustrating to sleep on a mattress for nearly a week.

I love my sleeper couch, however my 6 years old daughter needed to use the bathroom and they didn’t let her, they just said bathroom wasn’t for public ??? That was not nice.

Dayve helped us pick out a new chair and was super patient. He was attentive to our needs and made sure we were happy with our purchase. He described everything in great detail and we were confident with our decision all the way through. 100% Recommend!

Missing parts on delivery.

We had an amazing experience Anthony was extremely helpful and an amazing sales representative and we couldn't have thought of anything else to ask for as far as help goes!!! Ashley's is the spot!!!!

Great customer service! Ta'mah was very friendly and helpful, I was looking for a comfortable sofa that wasn't too expensive and he showed me a few different ones that fit my requirements and helped me choose one that I really like

My experience at Ashley was wonderful! Ta'mah Headen, our salesperson, made all the difference. He was incredibly patient, never pushy, and incredibly knowledgeable about the furniture I was interested in. Plus, his sense of humor added to the enjoyable shopping experience. Looking forward to receiving our furniture and sharing another review!

Go see Dayve! I had a five star experience.

Davey was very patience and professional 👍 Jeff and Derrick was also a big help with my purchase!

Best furniture store with world-class design.

Stay clear of the junk they sell. 1900 for a couch that is falling apart after 8 or 9 months. No response from their service dept after 20 days. They told us 7-10 must be backlogged with stuff falling apart.

It was my first time visiting Ashley’s! My sales representative Anthony was overall wonderful. He was attentive to my wants and very patient with my husband and I during our decision making process and multiple trips to the store, before our purchase. If you’re in the market to buy furniture, Anthony is the guy to go and see!

Very good service. Shaun was great!!!

Excellent customer service. Thank you so much, Dayve

Uriah S is an incredibly patient, kind and helpful sales associate! I loved working with her and am so happy with the purchase. Highly recommend this location.

Great experience. Easy from start to finish

Excellent service. Colleen was super helpful and we found the perfect lamps.

Colleen was great! Helped us find exactly what we were looking for.

Working with Ta’mah today was wonderful! He made the buying of a new couch so easy and low stress. He gave us space to chat on our own while giving us all the options available to consider. He is an incredibly kind salesperson and we would totally go back just to work with him on our next purchase.

Update - The customer service was excellent and the chair felt comfortable enough in the store however I can't give praise for actual use. While I enjoy the wide seat and leather (in places) finish and smooth reclining, the so called massage feature is junk. A hard metal bar across the back of recliner is very uncomfortable. Ashley manufacturer's and their customers would be better served by removing the roller massage unit altogether and overstuffing with the microfiber material used elsewhere in the chair for a truly comfortable seat. So disappointed. Note: I didn't buy this for the massage feature... I thought I had finally found my big and tall chair. Not

Dayve Estek helped me and my family pick out and purchase new furniture. He was great and provided excellent service. Also, the rest of the staff was very friendly to us. We really enjoyed our experience. Thank you

Daube was very helpful answering our questions and polite

Ta Mah was very professional , patient and provided us with excellent customer service from the moment we walked in the door. Service was perfect we were given a great tour. Will be back for any future furniture needs

Ta’Mah was excellent to work with! He was not overbearing, and he let us look around. When we were ready he was helpful and was able to answer our questions to help us customize our couch. Then he made the checkout process easy and found us the best deals! The entire process was straightforward and hassle-free!

Dayve has been very helpful and has helped us soon as we came in and took us around and then we made abuy, thanks Dayve

Ta Mah was incredibly helpful and got me connected to a great discount on a new sofa I’d been eyeing for a while!! Thank you for your great work and kind customer service!!

Shaun was super helpful and kind! Great to work with! I would definitely recommended shopping here and speaking with him!

Anthony was extremely helpful with my bed frame

Anthony at Somerville store was great.

This store is so nice in the store to your face. They mess up the paperwork. Put our number in backwards so the delivery person couldn't call us. The only way to change it is though the store!! The one with the awful customer service. You call and start talking to them they put you on hold without telling you so you think someone is still listening. They want your money so are nice until purchase but beyond that customer service is abysmal. Got a new chair over a month ago. They had everything in stock but the footrest. The footrest arrived without parts. The one thing they had a whole month to do and they couldn't do it. Now we have to wait another month for the foot rest to be together. We also can't have our number fixed because of said customer service needing to be done by the store that won't stay on the phone. So trying to get a crew out here for said service is hard Because the customer service for Ashley has to keep putting it in the notes because they can't fix our account. It has to be the store to fix it. Edited to add: we couldn't get them to schedule an appointment for their delivery person to come back out to add the legs on. It was damaging the seat. This locations customer service was a nightmare to deal with. I don't recommend anyone use it until they do a overhaul of staffing. It could be that they're not paying their employees a living wage but the customer doesn't deserve to suffer for it. We had to pay someone to come over and install the legs on the ottoman ourselves. The only thing the store needed to order the ottoman because the chair was in stock. They couldn't even handle that. Like I said they seem nice but once you get your money good luck getting the merchandise. Be ready for parts to be missing and for them to be completely apathetic. They wouldn't even fix my phone number so we could get the calls from the delivery people.

The worst experience after placing order at store.Poor services I will never go back .Bad bad customer service they messed up my order instead of helping and accommodating for their mistake they did nothing no acknowledge behavior at all.All goes well until you place order after that it's AWFUL.DONt Place orders with them please ....I never had such experience in any store in USa in so many years .Just brand name that's all..furniture is not that good either

Thank you Dayve for making shopping at Ashley’s so easy and pleasant experience for us! You’re the best!!!!!

Anthony and Alex went above and beyond to make sure my boyfriend and I found the bed set of our dreams! Would highly recommended anyone to come here to buy furniture!

Ashleys is great however, NEVER EVER use Synchrony bank on their promotions.. they run promos for 6 month interest free without mentioning this only applies if you pay the full balance within 6 months.. not only your monthly payments.. this tiny detail should be called out by Ashley when offering this promo.. since synchrony will charge retroactive interest at 29.99%APR! and they are the sketchiest with email reminders/notifications so you won;t have a clue until you actually login to their portal... I should have been more aware of synchrony.. but they truly are the worst bank with predatory practices so either avoid them or make sure you are extra clear with the terms Ashley provides w Synchrony..

Thanks Joshua for your professionalism!(and for sweetening up the deal for us!)

Dayve was really helpful with sorting out with our furniture shopping. We were looking for a sofa and he gave us multiple options based on what out interests were and provided us with multiple arrangements options available for each and was patient with us. *Edit Review: While he above was true, the whole process of acquiring the sofa was terrible. The sofa came in with a different color and one section was damaged completely. While this is not their fault, we had never once received an apology for the inconvenience. We had also never properly been communicated how long the shipment would be coming in. Please be sure you get proper service or at least be prepared if you don't so you aren't surprised

Thank you so much Mr. Dayve Thanks for your kind services.

Dave he was absolutely helpful and a pleasure to work with.

Dave was awesome!!!!

This store is great! Dayve hooked us up with great sales right before we moved into our first house and needed a new pullout couch. Very happy with the service!

Dayve was very helpful and knowledgeable

Service rep Anthony was great! He was respectful and professional! Highly recommend working with him!

Overall great experience. Dayve was so helpful and very knowledgeable about all the furnitures. Thank you!

Anthony was amazing!! He helped us with everything. We are super satisfied with our purchase!!

Dayve

Dayve

Dayve was so helpful and accommodating with my mom! Thank you!

Anthony gived us great service!

Dayve was helpful and efficient

Daube did a great job helping us find our new couch

This place worst place menader don't like to answer phone 3 months waiting for delivery nick

Dayve was a huge help!! Great guy, lots of good advice!

Dayve is absolutely amazing! He took the time to look at pictures of our new home and help us figure out what will look beautiful in our new space. 10/10 recommend asking for dayves help! :)

Colleen was a excellent sales representative, she was insightful and a wonderful individual to interact with. She made a genuine impact on my experience at Ashley’s.

Colleen made an overwhelming shopping experience painless and easy

Everyone was so nice and helpful and the sales person Colleen really knew her stuff

Colleen was extremely helpful!

Colleen was super kind and helpful with helping me and my wife get a new bed.

Colleen was very helpful and knowledgeable!

Colleen was such a big help when my wife and I got a new couch.. she was incredibly helpful and would highly recommend her if you are in the market for furniture.

Terrible Experience with Ashley's Store in Somerville City, MA I had the unfortunate experience of dealing with the Ashley store in Somerville, MA, and I can confidently say that it was one of the worst shopping experiences I've ever had. I ordered a TV stand from them, and what I received was nothing short of a nightmare. First and foremost, the TV stand arrived in a completely damaged condition. It looked like it had been through a war zone before it made its way to my doorstep. The packaging was in shambles, and it was obvious that the item had been mishandled during transit. This was clearly not my fault, but that's where the problems began. I immediately contacted Ashley's customer service, which was an absolute exercise in frustration. I tried calling multiple times, only to be placed on hold for what seemed like an eternity. When I finally got through to a representative, they were unhelpful and rude, to say the least. It felt like they were doing everything in their power to avoid taking responsibility for the damaged product they had sent me. I also sent multiple emails to Ashley, hoping for a more responsive and considerate approach. However, my emails seemed to vanish into a black hole, as I never received a single response. It's clear that customer satisfaction is not a priority for this store. To make matters even worse, I had to endure the hassle of trying to schedule a return or exchange, which turned out to be an uphill battle. They continually promised to send someone to collect the damaged item and replace it, but it never happened. The TV stand, which I had paid a significant amount of money for, has now become an eyesore in my living room. All in all, my experience with the Ashley store in Somerville, MA, has been nothing short of a nightmare. Their complete disregard for customer satisfaction, along with their terrible customer service and unwillingness to rectify their mistake, has left me not only frustrated but also out of pocket and stuck with a damaged piece of furniture. I strongly advise anyone considering shopping at this store to think twice and explore other options, as Ashley's lack of responsibility and respect for its customers is absolutely deplorable. I hope this review serves as a warning for others and that Ashley's takes a long, hard look at their customer service and quality control processes. They need to do better, much better.

The customer service was great until I needed help with a damamged product, then I was ignoed by my sales person Joshua Gomez and the warehouse. I was hung up on by Joshua and my phone calls to the store went unanswered and after being told the warehouse would have to contact me regarding repairs, at this time, I still have not heard from anyone.

the salesperson was extremely friendly (Joshue) the store had all the prices wrong and the manager didn't want to correct parts with values ​​199.00 and the system 260 and even so the manager didn't want to correct the value as shown in the store... I wouldn't go back to this store even with excellent service from the seller

Joshua assisted us at the Assembly Square location and provided us immaculate assistance. He was very personable and gave us a variety of options, sitting with us patiently throughout the process 🤟

This place is so friendly, especially Dayve who spent literally the whole afternoon helping me pick out things as I wanted where I didn’t know where to start. He was so patient to explain things and had such a genuine energy. Other employees helped as well and were very nice!

(Translated by Google) Joshua is a very kind person. (Original) Joshua es una persona muy amable

Dayved was very helpful with me and my wife! We are so happy with our new forniture

We made the mistake of ordering The Langford bed from Ashleys. We paid for white glove delivery but the delivery guys who showed up damaged the staircase and wall while bringing it upstairs. The bed broke within a couple days. It was being held up by such a flimsy piece of wood. Its been over 2 months and they still haven't even shipped the replacement part, let alone install it. Ashley's customer service is terrible. Truly the worst company I have ever had to deal with. Do not make the mistake of buying furniture from here.

I bought a sofa, the day they came to deliver it, the store ordered the parts for the sofa wrong, I had to keep 3 parts of the sofa in my living room as I had been without a sofa for 2 weeks, until I waited for them to deliver the right parts to me, no one called me, no one gave me any information, I waited 1 week and called them and then they told me that I would have to wait 2 MONTHS for the right parts to arrive, and I said that I wanted to make a return or exchange it for another sofa that they would have in stock, they kept calling me several times and they never called me, I always had to call them back. When buying, everything is wonderful, but to solve a problem they don't care about your case at all.

I would not recommend buying from Ashley’s if you want proper service. I ordered a dresser in mid August. The sales rep that helped me with the order said it would take 2-3 weeks to deliver. The dresser took over 6 weeks to arrive. When I was waiting I texted the sales rep and he said that “this was the busiest time for furniture” and for that reason there was a delay. That got me very upset because he never told me that when I was making the purchase. He even bragged about always getting the delivery estimate right. I told him when I was making the purchase that I needed something fast. I had anther dresser I liked more at another store but I didn’t buy it because it would take 5 weeks to arrive (it was out of stock). The delivery with Ashley took longer than that which was very upsetting since I settled for something I liked less. Once the dresser arrived it didn’t come properly assembled. I didn’t notice when they delivered it because they came and went so fast. The dresser was pre assembled. They just dropped it off and ran. They didn’t give me a chance to check to see if everything was ok. One of the drawer rails didn’t come screwed so one of the drawers is not connected. I called them back and they put in a service order. It’ll take them 7-10 days to contact me to schedule a repair appointment. By that time it’ll be almost 8 weeks that I put in the order. I couldn’t be more upset. This whole process was terrible and I would not recommend this store. I really hope they actually come and fix my dresser because I paid for insurance. New update: They delivered me a new dresser. Again, I put in the order on August 15. It first got delivered on October 3rd. And now it was redelivered on November 14. It basically took 3 months. The dresser is not 100%, but I can’t wait another month for them to redeliver. The delivery guys (on November 14) went to the wrong address. They almost didn’t deliver my dresser. But then I insisted they put in the address wrong into the gps because the other delivery guys had no trouble finding my place last time. Turns out that they really did put the wrong address in and they tried blaming me. Like, how is it my fault? Anyways, it came with a dent on it and the drawers aren’t perfectly aligned, but I can’t wait no longer. When they were moving the old dresser out it completely came apart. I honestly wish I had never bought from Ashley’s. If I had just waited a little for the dresser on the other store none of this would have happened, and I would have had a beautiful good quality dresser two months ago. DO NOT BUY FROM ASHELY’S!!!!!

Working with Anthony at Ashley was great! Super knowledgeable, honest and patient! Would highly recommend this store for a new couch!

(Translated by Google) We loved Joshua's service, very patient and explains everything in detail to better understand. That's why we returned to Ashley for workers like him. (Original) Nos encantó el servicio de Joshua, muy paciente y explica todo con detalles para comprender mejor. Por eso esque regresamos a Ashley por trabajadores como el.

Ashley furniture is great place to buy your furniture because is very neat, organized and easy to make a purchase. Jenny was wonderful with me and my mom to buy a bedroom set. She was very helpful, patient, friendly and very professional and nice to us. Anyone who wants to buy something at Ashley Furniture should go with Jenny. She is amazing sale and good person. 👍

Joshua was informative, helpful, friendly, and professional. We can’t wait to get our new bed. Also, helped us get some great discounts. Highly recommend!

⚠️ ⚠️ DON'T BUY ANYTHING HERE! Bought 2 mattresses and a sofa. 1. Took a month to delivery the items. 🤨 2. The delivery guys who don't speak English use the knife cut into my mattress and took it back to the store. 😡 3. When I called, They said that I damaged the mattress and kept it at my house which isn't true. They denied my refund, exchange, and hold my mattress. 🤬

This Ashley furniture in Somerville does not deserve no star I purchased a Bedroom set from them in June paid in full I have been going back and forth with them on there damaged furniture since they could not come correct after all this time I told them to come get there furniture they said no and I have to wait 72 hours to get a call back for there messed up furniture. 3 months and they can’t get it right I am so done with this fake Ashley store they don’t even have nothing to do with the real Ashley Company. So I will have to take the time and go to small claims court .because clearly they can’t get it right and I can’t enjoy the bedroom set I purchased from this store !!!!!!

Joshua did a great job helping us pick out a sleeper sofa

If I could give 0 stars, I would. Do not buy a mattress from this company. The other furniture (couches, tables) are fine, but if you plan to buy a mattress, just save yourself the headache and don't. I've been trying to get in contact with the corporate office about my case for the past 2 months and they keep dodging me. It's honestly unacceptable, bad business and horrible customer service. In short, be prepared to wait forever to get you furniture and be sure you like it because you can't exchange/return, EVEN IF YOU PAY FOR THE PROTECTION AND REFUND PLAN. Also, after waiting 6 months for the mattress it came in damaged and they wanted me to still take it. Also be careful what store you buy from, I bought from the Nashua NH location and for exchanges, they could only give you what they had in stock at their warehouse - not including their online options. Simply stated, they had no other options for me and still have yet to get back to me. It honestly feels like a scam.

(Translated by Google) Joshua 5 stars (Original) Joshua 5 estrellas

Joshua the salesperson was excellent today. Very knowledgeable and patient with us today. I am happy with the couch we bought today

Dayve Estee is very nice man, very helpful, very friendly. He know hove to do job. Ashly suppost be very happy to have him. Thank you Dayve!!!!

Got a great deal for a new piece of furniture for my bedroom. Joshua was an excellent salesman at the assembly square location who was personable and very helpful in me finding exactly what I was looking for.

We bought a mattress and had a good service by Najat

We were buying a mattress and frame at the assembly row location and Najat was very helpful.

It was very pleasant. The staff was very helpful

(Translated by Google) Excellent advice and service! Thanks to Antony who gave us excellent information! (Original) Excelente asesoramiento y servicio! Gracias a Antony que nos brindo excelente información!

⚠️ ⚠️ DON'T BUY ANYTHING HERE! They will give you damaged items and will not let you return or refund you. Bought 2 mattresses and a sofa. 1. Took a month to delivery the items. 🤨 2. The delivery guy who don't speak English use the knife cut into my mattress and took it away. 😡 3. When I called, They said that I damaged it, keep it, denied my refund, keep my mattress and my money. 🤬 Updated: Got in touch with 3 4 reps included the manager and still get nothing done. The manager said she will call me back with 24-48 hrs and Noone called back. When I called in, I still get a kick around. JUST DONT BUY ANYTHING HERE! I will have my lawyer talk to them!

Anthony is the best sales guy ever to live look for him

(Translated by Google) Anthony Betances assisted us, he was very attentive to us, he advised us very well, everything was fast and very clear, excellent service. (Original) Nos atendió Anthony Betances fue muy atento con nosotros, nos asesoro muy bien, todo fue rápido y muy claro, excelente servicio.

Joshua was great! He helped us design three rooms of furniture. Answered all our concerns and took great care of us! Go see him if you need furniture!

Poor customer service. They are over staffed but no one comes to greet you when you walk around. When you place an order they say it’s in stock and when asked to collect they say it’s in the warehouse. Poor follow up in getting back to clients and handling clients in store and over the phone. Yet to receive my mattress ordered on Saturday.

Joshua

Joshua

Joshua was good we are

Daube awesome experience

Dayle was great! Professional and answered all of our questions

Word of advise for anyone buying anything from this store… check the website first and total cost of the item/s… some prices are different from the website… including the delivery fee… an example… delivery fee in the website for my zip code was 119.99… sales rep said that the delivery fee in the store is 220?… when I showed the sales rep the cost on the website, he matched the cost… buying furniture at a furniture store is like buying a car… sales people will give you half truths… another word of advise is make sure they give you an accurate delivery date… and if possible have it written on the sales receipt… if sales receipt says delivery date 6 months from now … and sales rep told you delivery date is 2 weeks… hello red flag… sales prices can be bogus too… please check the website… these stores may charge you a lower price for the item and then charge you a higher delivery cost… it’s hilarious…

Dayve is a super helpful sales rep! He was very personalable and attentive to our needs throughout the process of selecting the furniture we bought.

David was super helpful. Took all my requirements into consideration and knew exactly what options to provide me with. Was in and out of the store with what i wanted in 30 minutes!

Daube was very helpful and friendly

(Translated by Google) Thanks to Joshua for his good services (Original) Gracias a Joshua por sus buenos servicios

Dayve was extremely frientdly, helpful, and very patient

Dayve and team were great! Helped with all our questions and helped us purchase our first sectional! Even threw in some fancy throw pillows and a throw blanket! Thanks Dayve!

Joshua was very knowledgeable and helped us find what we were looking for

Dayve went above and beyond helping my wife and I in selecting furniture for our home. He is extremely knowledgeable and very professional.

$1000 piece of garbage and no recourse. Don't sign anything until you have fully unpacked and inspected the piece. We were pressured into signing the form when picking up our accent cabinet and while we did open the top and do a cursory inspection, when we got home and unpacked it the cabinet was very damaged. Called Ashley and they said there was nothing they could do as we signed the form. Very upset. Will never shop here again and will recommend everyone we know to never shop here.

Respectful and helpful Dayve was so helpful

Joshua did a great job today. Nice guy with smile alway!!!

Dayve was super helpful. He was a great help in buying our couch.

Great service from Joshua!

Great store, lots of display. Dayve was most helpful and extremely knowledgeable. Highly recommend.

I had a great experience there. The sale agent Joshua that was working with me was so patient.

Sales rep, Joshua was so patient and knowledgeable. Thank you for all your help.

We were helping our daughter furnish her 1st apartment fresh out of college. Ashley Furniture and Joshua at the Assembly Row location could not have priced better service and attention. A+ We purchased about 4 different orders and just really pleased. Go see Joshua. Quality items and nice price point. Super helpful.

Joshua did such a wonderful job helping me find the perfect pieces and the right prices!!

Dave (with a y) was better than sliced bread! Buy the Lyndon!

I recently purchased furniture from Ashley Furniture, and I must say it was a truly regrettable experience. From the start. , the entire process was riddled with issues. The customer service was abysmal. When I contacted Ashley Furniture to report the issues, their response was slow and unhelpful. It took an unreasonable amount of time to reach a representative, and when I finally did, they seemed disinterested and provided no satisfactory solution. It felt like they simply wanted to brush off my concerns and move on to the next. The staff at the Somerville store will Lie and make up story’s jus to get you to purchase. To make matters worse, Ashley Furniture's return policy is highly restrictive. Despite the evident flaws in the furniture, I was met with resistance when attempting to initiate a return. They insisted on charging exorbitant fees and subjected me to unnecessary hurdles, making it nearly impossible to get a refund or exchange. Overall, my experience with Ashley Furniture was nothing short of a disaster. The poor quality of their products, coupled with their abysmal customer service and frustrating return policy, has left me deeply dissatisfied. I would strongly advise against purchasing furniture from Ashley Furniture if you value quality, reliability, and a positive shopping experience.

Dave was great!

Just purchased a beautiful tv stand here from Dayve, service and everything was great!

Great service and very informative, Joshua went out of his way to fit our needs, if he is available ask for him!

Josh was super friendly and helped us get the furniture we wanted!

Josh was great, loved the dresser we got.

Had to reschedule our delivery and the people at the store didn't communicate with the warehouse. Nobody can give us answers or a firm explanation for anything. Horrible experience.

Great service, great customer service from employees, especially Joshua, he was a big help with my purchase!

Josh was super helpful assisting me with finding what I needed. Was also great post sale keeping my updated with the delivery date.

Great experience! Nicholas and T were both great!! Very helpful and professional!

Nicholas was a pleasure to work with, he went above and beyond to help me in every aspect of my shopping experience at Ashley’s. I can’t wait to get my new bedroom set, I look forward to shopping at Ashley’s again very soon. Thank you again, Nick. 🤗

I had the pleasure of working with Anthony, who helped my girlfriend and me select the perfect furniture for our home at Ashley Store. Anthony's exceptional customer service made all the difference in the world and exceeded our expectations. Anthony went above and beyond to help us find furniture that fit our style, comfort, and budget. He was patient with us throughout the whole process, and his positive attitude made it a pleasure to work with him. He listened carefully to our needs and preferences and offered helpful advice, making the selection process seamless and enjoyable. In addition to helping us select the furniture, Anthony also provided invaluable assistance with the ordering and delivery process. He went out of his way to ensure that the timing of the delivery aligned with our move-in date, which was a huge relief for us during a hectic time. Overall, Anthony is an excellent salesperson who is hardworking, customer-centric, and knowledgeable about Ashley's Furniture products. His passion for his job and dedication to his clients shone through in every interaction we had with him. I highly recommend Anthony to anyone looking for top-notch customer service and assistance with selecting the perfect furniture for their home. Thank you, Anthony, for making our shopping experience at Ashley Store such a success!

I have went back and forth twice to pick out a couch with a guy named T and Mercedes( doesn't work their anymore) both incompetent." T"didn't get details or ask anything. Made the process so fast it was scary. Came back dealt with Mercedes who also has no clue, and this is after I got measurements and did my homework. Then that couch didn't fit. It's been over 2 months+ and the store has my money and I have no couch and also my credit line is not correct from the second couch being returned. This location is the worst. One salesman that helped me over the phone was the most helpful. He didn't even sell me anything but he informed me that my couch was at the warehouse and ready to set a date for delivery. I HAD TO CALL EVERYONE TO GET THINGS DONE. it was a nightmare and still is dealing with this store. I will be going to another location. Do not go to this location if you need a informed sales person. ** if you are going to give your info to a customer to reach you if they have any questions as "T"stated to us then maybe you should answer. The worst.

We had a great experience at Ashley Somerville and an extraordinary experience with Dayve. Highly recommended!

Ashley customer service starting from corporate, manager of the store, to whoever answers the phone is totally unprofessional. They refuse to help in a situation that is so fixable. I am so disappointed in the handling of my problem and how they refuse to bend a little and help to resolve the situation. Never return phone calls. I am done with Ashley furniture. Regency furniture is the corporate office.

Asley Homestore has a Rude attitude for their clients

The worst costumer service I’ve ever received! I was ready to purchase a couch and the original salesman that helped me was good and super helpful. However, when it came down to purchasing the item the woman that helped to finish the sale was rude and had horrible customer service. When I received the total through one of their financing program the total was three times higher than the listed price. When the other salesman tried to explain why she got up and said don’t talk sales information in front of her and she got up and angrily walked away. And then when she came back she was complaining to her coworkers the whole time instead of taking care of me. I was very confused and instead of trying to help she snapped and behaved as if I should already know the answer. The whole vibe was unsettling to the point where I left the store without purchasing the couch that I was sold on and wanted to buy without the financing program. Ashley’s needs to give their workers customer service courses. They definitely lost my business today.

(Translated by Google) Lots and lots of different furniture, the employee who worked there helped us find the sofa we wanted. (Original) Πολλά και διαφορά έπιπλα, ο εργαζόμενος που δούλευε εκεί μας βοήθησε να βρούμε τον καναπέ που θέλαμε.

Such an amazing experience, Nick was very helpful and communicated super well with us. When we bought a couch the first time, it didn’t end up fitting and he immediately got to work to not only fix the issue of returning it, but finding another couch that would fit and it did! You can tell he truly cares about his customers and does right by them. 10/10 recommend.

They do not honor valid warranties on furniture damage. AVOID at all costs

Purchased my living room and bedroom set from Ashley. Everything arrived on time and without issue.

2 issues took place 1) they delivered the wrong thing and 2) the couch didn't fit. 1) Delivered the wrong thing: Called once from the factory or something just to tell us that the store filled out the form wrong and that the store would contact us. After the store never did, we called them and they just said, "ooh yeah the headboard you requested is not compatible with the storage base so there is nothing we can do, we can take it back or you can keep it as is" when I asked for them to do something to compensate for the mistake the woman treated me as if i was asking for something absurd. 2) the couch didn't fit: they did not informed us of door width restriction of part of the furniture delivered so we waited over a month for it to not fit and now we need to go to the store to get our money back. So we have no couch and they still have our money. Also we had to call to get this resolved because the sore never called. They have also said more than once that they won't return the shipment cost for a mistake from their sales representative and the woman said "well the sales representative hasn't been in your home." Yeah a delivery restriction should be informed, and yeah that is just a ridiculous statement. Also a handle need repair since delivery and we have been told twice that they will put a repair request and i am willing to bet money that it will never be repaired. Good luck if you buy from here. They are not worth it.

Nick & Josh were incredibly helpful in our search for a love seat and ottoman. We got exactly what we needed; we look forward to returning in the future for additional pieces. Great customer service staff, as well!

Excellent shopping experience! Thank you, Nick Rose!

I'm very happy with my furnitures. Joshua is a very king and helpful person. Thank you so much!

Sketchy subcontractors who broke my furniture on delivery.

(Translated by Google) Excellent experience thank you very much Joshua for your services ☺️ (Original) Excelente experiencia muchas gracias Joshua por tus servicios ☺️

Workers not very helpful

The guy Joshua was very helpful i was going to another store but he was so nice I didn't need to go i will send friends and family to him very nice store

We had the good fortune to work with Nick Rose. He was willing to help us pick out furniture for a second home purchase in another state even though the Ashley Furniture in that location was not affiliated. He gave us solid advice, recommendations, and even linked us to a sales representative to contact once we make our move. Amazing. Thanks again, Nick.

Got a great price that included delivery for the Maggie Birch couch

Friendly and patient staff!

My experience at Ashley Furniture was excellent My salesman Nick Rose really new his business I received the furniture and deal I wanted His professionalism was refreshing From the moment I entered that store and met him I new from the beginning that things would be fine Also want to mention Mercedes who with her unwavering effort we received the financing we wanted Overall great experience with this professional team and there general manager made it possible to get the set I want

Worst experience ever all my furniture was delivered damaged. The company is giving me a run around and the customer service is horrible. I will never buy a piece of furniture from them again and I wouldn’t suggest anybody else

Horrible! Went in needing a sofa picked one out sales guy was helpful. Paid to have it delivered. We measured to make sure it can get in the house. It could. Delivery guys show up looked at the entryway said he didnt feel safe. I told him I and one other friend moved our previous sofa which was bigger into the out of my apt. I even offered to help. He refused. He showed me 2 other sofas on his truck he "had to" take back because it didnt fit going into the places he was delivering to. We go back to Ashley. They charge us a 20 percent restocking fee on top of still charging the delivery cost. Manager refused to speak with us had us in the store for hours trying to work something out. Still needing a sofa we settled for a trashy smaller sectional. After visiting a competitor furniture store we got a sofa similar in size to the original sofa we tried to buy at Ashley. Way better quality at a slightly lower price. We immediately canceled the Ashley delivery and order. We were asked to come into the store to as they needed the original credit card. So we went in to get our refund. The manager refused to refund our money claiming by settling for the second garbage sofa, we turned our purchase into a store credit leaving us out of over $1000. Manager refused anymore assistance in the matter. We will have to sue to get our money back. Scam delivery system. Horrible customer service. Do yourself a favor. STAY AWAY.

Chad was fantastic! A very nice way about him. Gave great information, without being pushy.

Store manager is amazing

Nick and his Manager Matt were incredible, made buying my furniture a breeze and painless. They were very helpful and work with me all the way. Customer Service at it's best, professional and polite. Highly recommend doing Business with them. Ashley should be proud.

I have been searching for several bedroom, kitchen, and living room pieces to furnish my new condo, and Nick Rose at Ashley Furniture hands down provided the best customer service of any store - and I’ve been shopping for a few months at small and big name stores like Jordan’s and B&Ps. Nick was super personable and really sat down to explain and answer every question I had regarding the various pieces I was looking for as well as financing options to make my purchase a possibility. But he did so without being too pushy, which requires striking a healthy balance between selling and being helpful to the customer. Matt also helped in affirming some detailed questions and made me feel at ease about making a large purchase to furnish an entire condo. I’d absolutely recommend Ashley Furniture and Nick to all my family and friends.

Joshua was so patient and kind - I am so appreciative he took the time with all our questions and to build a competitive financing package! Make sure to ask for him!

Nicholas Myers was absolutely amazing to deal with , I will bring all my business to Ashley

Excellent service helping me decide on furniture

Dereck was excellent.

Absolutely amazing experience here. Nick was very attentive and eager to help me to find the perfect furniture. Mercedes is extremely knowledgable and was patient with all my indecision. Not to mention Rick was extremely friendly and gladly helped me measure all the furniture. Overall I would highly recommend this place because of these three people alone, I was welcomed with open arms and the customer service exceeded my expectations. They work together to help you find exactly what your looking for. They understood my style and every suggestion showed how closely they pay attention to details.

The store is lovely and new and the staff is helpful. Ashley furniture is wholly unhelpful if you aren’t satisfied with the purchase. Within 2 weeks I reached out and them know that I believe I received a defective item, hoping they would make it right. Each side of the couch is sinking and one side makes noises as though it’s years old. They told me I had to complain about quality within 72 hours and after that “They are non refundable and non returnable”. I don’t know how you can know quality within that time. They said they could send someone in a month to come and do a home inspection. I just want to wash my hands of this. I did not expect perfection but i hoped this sofa would be a good purchase for a few years and a nice upgrade from the sofa I got at Homegoods for 1/3 of the price. I still love the look, but I will not be recommending Ashley Furniture to anyone due to the aftercare support after purchasing.

Great shopping experience with sales associate Nick who helped my find a great couch for my new place. Would definitely recommend this store for your furnishing needs.

Worst customer service ever! Do yourself a favor and purchase the same furniture and better customer service at Bernie & Phyl's. I purchased furniture 6 weeks ago and was promised it would arrive in 2 weeks, then promised it would be directly delivered to my house because of my inconvenience and now the guy who promised me all of these things is no longer with the company and the general manager at this location has 0 insight on how to resolve this issue, aside from, "well your stuff is at the store." Absolute waist of time and money. I would have paid extra now to work with another company. Never again.

Our salesperson Nick Rose was extremely helpful and knowledgeable. He was very patient with us and answered all of our questions regarding the furniture. I would highly recommend seeing Nick Rose and going to Ashley Furniture for any purchases.

Wanted to buy bedroom set. Salesperson got interrupted 2x by fellow worker while he was putting in my order on computer. Needless to say, set was delivered a few weeks later & bedframe , footboard were wrong but delivery company took headboard back leaving the rest of the parts laying on my bedroom floor. Had to cancel my mattress delivery & now sleeping on airmattress that I had to purchase for $200 . I had to drive to Ashley furniture location 3(32 days in a row) towns over because they don't answer phone being shorthanded) After speaking to mgr on duty I was told Ashley floorperson typed in wrong serial number on invoice for part of set ...so now I have NO bed just the frame & slats they left on my floor & took back the headboard that was the right one.Nobody at store even apologized & I haven't heard from them & they still don't answer the phone there. So I have no bed just a bureau & 2 nitestands... in a 1BR apt...had to cancel evening holiday gathering because had to move other furniture livin/ dining area...friggn NITEMARE..so I would rate my experience as HORRIBLE, especially being my 1st new BR set in my life ...

Nicholas M was AMAZING! So friendly and not pressuring at all. We got a great deal on a couch /loveseat set my mom absolutely loves! Skip Jordan’s and come here and see Nick!

Nick was really helpful and patient with us! He took time to show us around the store and did the best he could with pricing. He helped us find a great living room set and his manager Matt provided useful assistance as well.

Wonderful sales person Nick.... who made us feel very comfortable and answered all our concerns with all his patience. He suggested us the things we wanted. He really did his job well, now wait time to get our furniture is way too much but he said he will do what he can do.... Thanks Nick.... you are awesome.

Nick was so helpful and friendly!

Bought a coffe table and was told it would be delivered in a week and to call before to make sure it arrived. When i called the store, no one picks up and it just hangs up on you. After multiple numbers being called i finally found someone that said the order would not make it in time because the financing was not done within 14 days. No idea what that means, i paid with a credit card. they they say i cant cancel via the phone, i would need to go in person to cancel. What an absolute train wreck of a company and support. STAY AWAY from this trash company. i wish i could give out zero stars.

Mon was the friendliest. Made the process easy.

Furniture is great but they said it would take 8-12 weeks when really it be like 8-12 MONTHS! I had to keep calling them to remind them that I actually placed an order so I had to wait 3 months to get my furniture delivered and it would all be over….SURPRISE! I had to wait another 4 months just for a night stand! Oh and they told me I had to go and pick that up so it was a huge inconvenience..I’d recommend going here if you have a time machine set to 4X the promised wait time they promise you!

Nicholas m was so helpful

Be aware and make sure you have things write down. I bought a table set on November 20, they said they would deliver on the 29, got a call from on the delivery day saying that the table was damage and they order a new for December 8!! They don’t care at all about customer service! Never buying anything here ever again!

Everyone was so helpful!! I got what I need with ease!

Good Furniture but the staff was exceptionally professional and helpful (specially Mon our sales person)

Ashley at Assembly Row has a great selection of furniture and it's worth the trip. They have a big showroom where you can see the quality of their products up close and try it. As far as know, Ashley offered the best prices and their Sales Associates were knowledgeable and willing to help me find what I was looking for. If you don’t find what you’re looking for specifically, there is a large screen where you can search for their inventory, this was really helpful in our case. Last but not least, their prices were the best I’ve seen compared to Wayfair, Jordan’s, Bob’s and others." You need to compare same quality furniture.

Service/Delivery scheduling and coordination team exhibiting little common sense/communication skills. Ordered mattress, bed frame (rails), headboard back in late August. Received calls periodically through the months claiming the order was ready seemingly once a month. (part of the mixup was because it was done on two sales slips so maybe don't do it that way??) In reality the entire order wasn’t ready. Finally delivered today and two pieces of a bed set up was missing - the mattress being one. Still weeks away. Happy to take down review if needs are met and something is done to amend. Skipped work for a waste of time.

Nick is the most knowledgeable sales person I have ever dealt with.. Though it was my first time at ashley it will definitely not be my last

Nick's such a delight to deal with thanks for all the help!!

Thank you so much nick for all your help

Matteo made my experience at Ashley’s incredible thank you

Matteo Passanisi went above and beyond to make sure we got the mattress that fit us just rite front counter help could use a little work but Matteo and other staff greg i think where very helpful

After having such a horrible experience at bob's furniture and Adams I decided to visit Ashley and I'm so glad I did nick helped me pick out my new couch and coffee table and it's being delivered 3x faster then bob's and the sales offered I would wait 3x longer 🙏

Today me and my wife stopped into Ashley just to look around.. nick helped me by explaining all the wonderful Furniture avaliable.. he was Very knowledgeable on everything we looked at .. when the time comes to Furnish our home will definitely be coming back to Ashley and talk to Nick for our purchase

We were in Boston to visit our daughter. Her and her roommate needed a sofa for their apartment. They found one at this store. My husband and I found a bedroom set we loved. We told them at least two dozen times they would need to arrange to deliver to New Jersey. It even says NJ on the receipt as the delivery address. A week after the purchased I called them to follow up and they said the items were being delivered from the New Hampshire warehouse! When I explained that would be an overnight drive they panicked. I asked them for a call back and they did not call back. The next day my husband called to have them refund the purchase to my credit card. They said that we had to be in the store card in hand to do a refund! When I called back to confirm this and get an email address so I could confirm this in writing and then dispute the charge they put me on hold for a half hour and then I started to write this review. Susan the store manager lied to us about this policy. The return policy is clearly stated on the receipt. Considering that they are refusing to deliver the furniture I think that issuing a refund is reasonable. Ashley is a national chain. There is no reason why I have to fight with one store to get a refund to try to buy the exact same product from a local store.

My boyfriend and I have been looking for a sectional for a few weeks now that has a recliner and a chaise lounge- very hard to come by because it’s been very difficult finding one. After reccomendations from friends and coworkers we decided to check out Ashley’s. Mon was BEYOND amazing. He truly went above and beyond to help us find exactly what we wanted. He is a true treasure and an amazing sales person!! I would go back just to buy things from Mon haha! Thank you Mon for your help :).

Ashley Furniture at Assembly Row is terrific — make sure you add this store to your list when searching for new furniture. Their showroom allows me to see the quality of the furniture and envision it in my house which is huge. Buying online simply does not offer the same experience. I needed a replacement mattress after purchasing a hybrid mattress online that was too soft, and did not live up to the hype. Ashley offered the best prices and their Sales Associates were knowledgeable and willing to help. If you don’t find what you’re looking for specifically, there is a large screen where you can search for their inventory. Last but not least, their prices were the best I’ve seen compared to Jordan’s, Bob’s and others.

Customer service in store is not bad but god forbid you have to call them for anything. April, from customer service is the worst. If she is in a bad mood, she will talk over you and not listen to you, put you on hold without telling you (leaving you to wonder if the line is disconnected) and provide different information every time you call. I simply suggested she makes me aware when she puts me on hold so that I am not just talking to myself and her response was “ I don’t get paid for you to be rude”. Left me wondering why she has a job in customer service at all. Mercedes, another customer service person, is much better to deal with and doesn’t provide mediocre customer service. Overall, would not shop here again based on the rude, inconsistent service.

We were looking for the right mattress and both Matteo and Craig were extremely helpful. They helped us choose the right mattress. They went above and beyond to ensure we got what we needed in a timely manner. Thank you Matteo and Craig.

Couch bought: 5 star Joshua (our sales rep): 6/5 stars My fiancé and I just bought a couch- there were really some good selections. Our sales rep Joshua was amazing, after the couch arrives hope to comment further and see how the delivery goes :)

My family went to their grand opening and had a great time. Our salesperson Joshua gave us amazing service, walked us through the entire store as well as guided us through their kiosk. It was definitely the most memorable furniture shopping experiences I’ve had. Highly recommend visiting their store and asking for Joshua!

Craig is the chief. He’s from the south and knows hospitality! Very personable, and really cares about people- more than just making a sale. The furniture here is also the most reasonably priced in the area, though you may be waiting several weeks before the estimated arrival. The only reason I rate 3 instead of 5 stars is because I felt quite uncomfortable when sales staff would interject themselves immediately as people would walk through the door. This is understandable to an extent, as I understand they are paid commission, though many of the floor sales were relentless and didn’t give customers a break to look on their own- even after Craig had started helping us, we had at least 5 other salespeople approach us. It just became overwhelming and annoying.

This one star is for Craig, the saler that helped us buying a couch, and who really did a wonderful job helping us and going the extra mile to make sure that we would be satisfied with our new furniture. Now: when we wondered about the delivery fee being 120$ for a couch that is still in Pennsylvania and that we won’t received until the 10th of November, and when we asked Craig if a gesture on that fee could be possible, he agreed with one manager, then asked another one. Let me tell you about that manager. He basically yelled at him that if we want to save money that bad, we should go and get the couch directly at the warehouse in New Hampshire, so loudly that we heard him across the store. Craig came back apologizing, but I decided that behavior wouldn’t pass and confronted the manager, Niko. He barely apologized, saying “I wasn’t really yelling”, “I wasn’t yelling at you”, making all kind of excuses for himself. We finalized the sale with Craig and left with Niko serving us a fake smile. So we basically spent 1000 bucks to get yelled at that we were too cheap for him. That man should not be managing a store if he doesn’t understand respect and costumer service, mocking them and yelling across the store. That is an unprofessional behavior, but most importantly, is a very bad look for the store and the company. Thanks again Craig for your help, you really went above and beyond for us.

Ashley Home Furniture has some great furniture, however, the customer service is THE WORST. What makes it the worst, you ask? It's their delivery people. They are unprofessional. Had delivery people come to put together my bed with mattress, frame, and foundation and they REFUSED to put it together. Said "don't have the right screws" and left. Come to find out, it wasn't wrong screws, they just didn't want to put together the frame and foundation. I called someone all day with promises of getting updates etc. only to have to continuously call Ashley for updates. No solutions have been given at this time. NEVER buy furniture from this company. They don't care about you after they make the sale. They don't want to follow up on what they promise (purchase, delivery, and installation). And they sure as heck won't help solve your issues.

Anthony did very good job I like Anthony I think I give him five stars

My partner and I walked into Ashley Furniture just to have a look around, and next thing we knew, we walked out with the exact couch we had in mind. Maun was an amazing sales rep - he helped us pick out exactly what we wanted while staying within our budget. Best of all, he was extremely personable and down to earth. Definitely ask for him when you go in!

Great experience Derek was amazing helped me pick out my mattress and living room set exceptional young man and very knowledgeable n professional highly recommend visiting

Derek helped me he was very helpful and knowledgeable.

Joshua Gomez was the best we came in upset that our sofa didn’t fit but he went above and beyond making sure the dimensions were smaller and we got something that would actually fit. We even were able to get some money back too. Must visit ! Thanks Joshua 😊

Adam was the man, incredibly helpful. In and out, no problem!

Nico is a great GM of the Somerville store. He did a great job helping us find our sofa

I had a wonderful time looking for a new couch with help from Paula Murphy and Niko from customer service. They were flexible and understanding of my budget and time restrictions for couch delivery and were able to help me get a wonderful couch for my new apartment. I cannot recommend enough!!

Had a very good experience on the sales floor. Anthony answered all our questions. He was very attentive and understood what we were looking for. The staff overall kept seeing if we were fine. Hopefully the delivery will be just as excellent as the customer service provided by Anothony and the rest of the staff.

Staff are super helpful, especially Matteo.

Ta’mah was pleasant and helpful! We are excited about our new furniture piece.

Bought a bedroom furniture set here and had great service! Greg was extremely friendly and helpful. Would recommend shopping here.

Our sales associate Greg was WONDERFUL! He helped me find the perfect couch that I’ve been searching for! He was super helpful, knowledgeable, and friendly! He genuinely cares about the customer and not just making the sale!

Great experience! Greg was awesome and worked hard to get us the best deal! Would highly recommend talking to him when you go in.

I would rate zero star if I could. Before going to this store, I visited another Ashley branch, and I realized that first brach had much cheaper prices for exact same items. Luckily I had pictures taken from the first store. When I showed them the pictures, they agreed to match their prices. I spent about two hours to find my favorite tables and sofa. When we were ready to discuss prices, they refused to match their prices and denied the whole thing. Instead of telling me the total price, they were trying to fool me by showing monthly payments if I did financing for x number of years ... and wasted two hours of my time.

I visited the store during the pre-September 1st move in rush, and was assisted by Greg. Greg was extremely helpful, friendly, and honest in helping me select a sofa for my place! Working with him made the tough choice of which piece of furniture fun and super easy. I was happy to receive an email just days later letting me know that my sofa is expected to arrive very soon. Thank you Greg and the Ashley team!

I worked with Kevin D to purchase a mattress. He did an excellent job trying to get as much information for me to help me make my decision about my Ashley Mattress purchase, and I will definitely look for him to make furniture purchases!

Anthony was great! He was super helpful and helped us find our perfect couch. Great selection and promotions at the store too.

Fantastic experience! Went in looking for a new couch (that couldn't exceed a certain size) and Anthony was beyond helpful. He showed me a few different models that would work for my space and I ordered that day. Highly recommend!

You're straight up interrogated then followed around the second you enter this store by a rep who writes down your info. It was pretty uncomfortable for me & my husband you cannot just enter this store & browse without someone breathing down your neck.

We went to Ashley to buy a couch after checking so many furniture store. Graig welcomed us there and was so helpful in everything and we were able to find the couch that we wanted! Thank you so much Graig.

Great experience, Greg was great!

Greg was super great and so was Niko!! Very helpful and went the extra mile for my experience.

This place is so trash, ordered 5 months ago still didn’t receive anything went back to get my refund and didn’t wanna give it back cash to me when I literally payed in cash. Now it’s been 3 weeks and still haven’t gotten the “check” refund. Place is horrible should be shut down. Waste of space in assembly

I went to ashley furniture in nashua nh today.Great experience from time I walked in door mark was first to greet me.stacey at front desk and whole staff at front deskbwas great.very friendly, helpful.and treated me like family..Great staff today..

Ordered a coffee table online. Within a few months it started to peel in different areas. Contacted customer services, who directed me to the protection plan I purchased. They were worse. Did nothing to help and stopped responding to my emails. This was in January of this year. Never again Ashley Furniture

My sales associate Chris was the BEST and made my shopping experience at Ashley wonderful! He helped me find an amazing couch and TV stand for my first home. Chris was so attentive, knowledgeable, responsive, and truly listened to what I was looking for. He pointed me in the direction of some amazing items and I’m so happy he helped me along the way. I would 10/10 recommend Chris for any furnishing needs you may have, he’s truly the best!

Excellent does not seem adequate to describe the standard of the service that was extended. Time was my number one priority and they made it theirs as well. This was done today when Niko joined Maria on the shop floor to make early delivery possible . It is rare to see a General Manager roll his sleeves up and humbly and willingly walk the walk and serve on the shop floor. Fantastic Store and Team!

Out sales associate Stephanie was absolutely amazing!!! She was super knowledgeable and extremely helpful! I was super picky and she still helped me find the perfect bed set. Stephanie is like the perfect sales associate!! April and Niko also assisted us and they were amazing!! The whole team was wonderful. I will definitely shop here again and recommend to anyone in need of furniture!!!

The absolute worst sales representatives I have ever worked with. Took over 3 days to gain any ground. They were not knowledgable about the products, and they never followed through on our order. I'd recommend going somewhere else.

My wife and I recently went here to buy furniture. Our Sales Associate Mitchell was excellent and helped us with everything we needed. Our Customer Service Representative Mike was very helpful as well. We would highly recommend this location.

Our Sales Associate Mitchell was excellent. He helped my husband and me find the perfect furniture for our home and answered all of our questions. He was professional and polite the entire time and made sure we we walked away satisfied. Our Customer Service Representative Mike was very helpful as well. We would highly recommend this store to anyone who is shopping for furniture.

Found a great couch with the help of Juvens. Would recommend

Good selection but very poor experience with our sales rep. Expectations were set that the vast majority of furniture was being delivered in just a couple weeks, but then when we called to check in 3 weeks later they said it would be another 3 weeks and that what we were told originally was wrong. Very bad business. We would have bought from somewhere else if we knew that up front.

I have never left a review for any company but feel compelled after having quite literally the worst experience with Ashley customer service. I ordered a sectional from Ashley over two months ago and at first, had a wonderful buying experience. Ashley had just opened, the sales team was great, and I was excited to become a customer. Fast forward a month later when my sectional was delivered - half of it came damaged. The third party delivery team took back the half that was damaged and I was told a new piece would come. I waited a few more weeks for the new piece, and when it arrived, it was the exact same damaged piece that had been delivered previously. At that point I called Ashley asking for a full refund, and for them to have the delivery service come pick up the half of a sectional that had been left sitting in my living room. It has now been over three weeks trying to get this piece returned so I can get a refund, all the while having a useless half of a sectional taking up space in my home. I have called the store at least 10+ times at this point without a decent, helpful response. I'm honestly not sure if there is an end in sight to this saga, but I am an incredibly patient person when it comes to the retail industry - this is another level. Avoid Ashley Furniture if you can help it.

Really nice, new Ashley furniture showroom. We had a very positive experience purchasing a bedroom piece from Sam. Looking forward to the arrival of our new furniture!

We found a couch we really like at a decent price. Sam, our sales associate, and April, our customer service rep, both did a great job helping us out.

Today I came into Ashley’s as my first time ever shopping for furniture and it was not as easy as some may think. I walked in with my boyfriend and instantly was greeted with such kindness by an employee and that was Chris, very amazing I had the best experience. He helped me find what I wanted and more. I recommend this location plus don’t forget to ask for chris at the front, you won’t regret it.

Juvens was super helpful in store! We got a great deal on our couch that was better than the online price Update: we received our couch, but it didn't include the $430 ottoman that was part of the in store deal. Reached out to Ashley and they said they could give use $100 off instead. So not a great deal.. sort of a scam.

The customer service rep with the beautiful smile i believe her name was april she answered every question i asked and was very helpful with everything i needed she definitely made my visit to Ashley's a quick and easy itbwas a pleasure dealing with her

Customer service was good. Juvens was pleasant and welcomed me to Ashley furniture. He helped me with my selection and described the products I was purchasing.

Great experience working with Juvens! He took the time to show me many options and was very patient with me as I kept having to retry each one. Definitely recommend!

The employees at this location are very nice, and our buying experience was great, however, it was a nightmare from there. My daughter purchased a bedroom set and we were told that they come in, set up and remove the old furniture. That was further from the truth. The barbarians that came left trash on my front porch, upon removing the box spring, they pushed open my bedroom door while I was changing for work and pushed the box spring in my room. They informed us that they did not take the old furniture and that we were lied to. We told them to take the furniture out and they told us to call the store and left. We called the store who directed us to customer service who directed us to corporate who directed us to the distribution center. We got fed up and went to the store to tell them of our experience and that we didn't want the furniture. They told us the manager that sold us the items was fired and shouldn't have told us that. They also said that this is what happens when Ashley hires third party companies. As of this morning and 5 calls later they are coming to get the furniture next week. This is the worst experience I have ever had with purchasing furniture. Do yourself a favor and avoid this company at all costs!!

My husband and I have been looking for a sofa and love seat for awhile and figured we would check out the new Ashley store. We immediately found the set we ordered and the salesman was very helpful. The delivery went well and the delivery men were very polite. Very good experience all around . Would recommend Ashley to everyone if looking for furniture.

The employees and the manager at this location were fantastic, however, one table came in scratched and we didn’t notice till after the delivery team left. I’m giving 5 stars because i know this is not the location workers and manager fault and they have nothing to deal with the delivery people. I hope Ashley can help me with this issue

Originally my experience was great, I spent about $5000 in a week there and planned on spending more… until I seen they double charged my credit card. I understand mistakes happen, but I also expect a resolution. Called the card company and they explained this store needed to cancel. I called and spoke with someone who seen the double charge, assured me it would be taken care of, two months later and two additional phone calls and it still isn’t resolved. On top of this they tell everyone 6-10 weeks for delivery and you soon find out it is far more than that, and make you pay extra to deliver the items they have in stock rather than waiting, so of course you wait. (My estimate was the beginning of July now it’s the end of august to the beginning of September) Besides messing up on my charge, not fixing it, messing up on my profile somehow, making me wait significantly longer than initially promised (I get it, things are hard to get, but don’t assure someone something if you can’t deliver), and just avoiding this situation I am really about to cancel my order and go else where and also write to corporate. At this point I am over this, completely.

Jean, Joshua and the staff at Ashley’s in Somerville were amazing. Very friendly, helpful and informative. Nice and easy process. Highly recommend stopping in!