Josh was super helpful assisting me with finding what I needed. Was also great post sale keeping my updated with the delivery date.

Great experience! Nicholas and T were both great!! Very helpful and professional!

Nicholas was a pleasure to work with, he went above and beyond to help me in every aspect of my shopping experience at Ashley’s. I can’t wait to get my new bedroom set, I look forward to shopping at Ashley’s again very soon. Thank you again, Nick. 🤗

I had the pleasure of working with Anthony, who helped my girlfriend and me select the perfect furniture for our home at Ashley Store. Anthony's exceptional customer service made all the difference in the world and exceeded our expectations. Anthony went above and beyond to help us find furniture that fit our style, comfort, and budget. He was patient with us throughout the whole process, and his positive attitude made it a pleasure to work with him. He listened carefully to our needs and preferences and offered helpful advice, making the selection process seamless and enjoyable. In addition to helping us select the furniture, Anthony also provided invaluable assistance with the ordering and delivery process. He went out of his way to ensure that the timing of the delivery aligned with our move-in date, which was a huge relief for us during a hectic time. Overall, Anthony is an excellent salesperson who is hardworking, customer-centric, and knowledgeable about Ashley's Furniture products. His passion for his job and dedication to his clients shone through in every interaction we had with him. I highly recommend Anthony to anyone looking for top-notch customer service and assistance with selecting the perfect furniture for their home. Thank you, Anthony, for making our shopping experience at Ashley Store such a success!

I have went back and forth twice to pick out a couch with a guy named T and Mercedes( doesn't work their anymore) both incompetent." T"didn't get details or ask anything. Made the process so fast it was scary. Came back dealt with Mercedes who also has no clue, and this is after I got measurements and did my homework. Then that couch didn't fit. It's been over 2 months+ and the store has my money and I have no couch and also my credit line is not correct from the second couch being returned. This location is the worst. One salesman that helped me over the phone was the most helpful. He didn't even sell me anything but he informed me that my couch was at the warehouse and ready to set a date for delivery. I HAD TO CALL EVERYONE TO GET THINGS DONE. it was a nightmare and still is dealing with this store. I will be going to another location. Do not go to this location if you need a informed sales person. ** if you are going to give your info to a customer to reach you if they have any questions as "T"stated to us then maybe you should answer. The worst.

We had a great experience at Ashley Somerville and an extraordinary experience with Dayve. Highly recommended!

Ashley customer service starting from corporate, manager of the store, to whoever answers the phone is totally unprofessional. They refuse to help in a situation that is so fixable. I am so disappointed in the handling of my problem and how they refuse to bend a little and help to resolve the situation. Never return phone calls. I am done with Ashley furniture. Regency furniture is the corporate office.

Asley Homestore has a Rude attitude for their clients

The worst costumer service I’ve ever received! I was ready to purchase a couch and the original salesman that helped me was good and super helpful. However, when it came down to purchasing the item the woman that helped to finish the sale was rude and had horrible customer service. When I received the total through one of their financing program the total was three times higher than the listed price. When the other salesman tried to explain why she got up and said don’t talk sales information in front of her and she got up and angrily walked away. And then when she came back she was complaining to her coworkers the whole time instead of taking care of me. I was very confused and instead of trying to help she snapped and behaved as if I should already know the answer. The whole vibe was unsettling to the point where I left the store without purchasing the couch that I was sold on and wanted to buy without the financing program. Ashley’s needs to give their workers customer service courses. They definitely lost my business today.