Ashley | Somerville, MA 02145

Ashley Somerville, MA


Your Local Furniture, Mattress & Decor Store

Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.

Customer Reviews
4 Star Star Star Star
(67 reviews)
Star
Noe Doucet 10/2/22

Star Star Star
Desiree Holton 9/30/22

Craig is the chief. He’s from the south and knows hospitality! Very personable, and really cares about people- more than just making a sale. The furniture here is also the most reasonably priced in the area, though you may be waiting several weeks before the estimated arrival. The only reason I rate 3 instead of 5 stars is because I felt quite uncomfortable when sales staff would interject themselves immediately as people would walk through the door. This is understandable to an extent, as I understand they are paid commission, though many of the floor sales were relentless and didn’t give customers a break to look on their own- even after Craig had started helping us, we had at least 5 other salespeople approach us. It just became overwhelming and annoying.

Star
Jessica Olivar 9/28/22

How do you state that a couch will be delivered within 2-4 weeks and then after the 4 weeks is up they call and say it takes another 2 weeks just to SCHEDULE a delivery. At least offer some sort of refund for the inconvenience and unpleasant customer. Can’t trust Ashley’s with their time of arrival.

Star
Clémentine Beddiar 9/27/22

This one star is for Craig, the saler that helped us buying a couch, and who really did a wonderful job helping us and going the extra mile to make sure that we would be satisfied with our new furniture. Now: when we wondered about the delivery fee being 120$ for a couch that is still in Pennsylvania and that we won’t received until the 10th of November, and when we asked Craig if a gesture on that fee could be possible, he agreed with one manager, then asked another one. Let me tell you about that manager. He basically yelled at him that if we want to save money that bad, we should go and get the couch directly at the warehouse in New Hampshire, so loudly that we heard him across the store. Craig came back apologizing, but I decided that behavior wouldn’t pass and confronted the manager, Niko. He barely apologized, saying “I wasn’t really yelling”, “I wasn’t yelling at you”, making all kind of excuses for himself. We finalized the sale with Craig and left with Niko serving us a fake smile. So we basically spent 1000 bucks to get yelled at that we were too cheap for him. That man should not be managing a store if he doesn’t understand respect and costumer service, mocking them and yelling across the store. That is an unprofessional behavior, but most importantly, is a very bad look for the store and the company. Thanks again Craig for your help, you really went above and beyond for us.

Star
Christine Page 9/24/22

Ashley Home Furniture has some great furniture, however, the customer service is THE WORST. What makes it the worst, you ask? It's their delivery people. They are unprofessional. Had delivery people come to put together my bed with mattress, frame, and foundation and they REFUSED to put it together. Said "don't have the right screws" and left. Come to find out, it wasn't wrong screws, they just didn't want to put together the frame and foundation. I called someone all day with promises of getting updates etc. only to have to continuously call Ashley for updates. No solutions have been given at this time. NEVER buy furniture from this company. They don't care about you after they make the sale. They don't want to follow up on what they promise (purchase, delivery, and installation). And they sure as heck won't help solve your issues.

Star Star Star Star
Miguel Fortunato 9/22/22

Star Star Star Star Star
Khaled Shaikhi 9/22/22

Anthony did very good job I like Anthony I think I give him five stars

Star Star Star Star Star
Jack Riccardo-Wood (JackAvory62) 9/18/22

My partner and I walked into Ashley Furniture just to have a look around, and next thing we knew, we walked out with the exact couch we had in mind. Maun was an amazing sales rep - he helped us pick out exactly what we wanted while staying within our budget. Best of all, he was extremely personable and down to earth. Definitely ask for him when you go in!

Star Star Star Star Star
Dee nice 9/18/22

Great experience Derek was amazing helped me pick out my mattress and living room set exceptional young man and very knowledgeable n professional highly recommend visiting

Star Star
Teagan Dunfey 6/17/22

Juvens was super helpful in store! We got a great deal on our couch that was better than the online price Update: we received our couch, but it didn't include the $430 ottoman that was part of the in store deal. Reached out to Ashley and they said they could give use $100 off instead. So not a great deal.. sort of a scam.

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