Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Westborough, MA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
The Ashley Store in Westborough, MA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Ashley Store Westborough, MA
Michelle was PHENOMENAL to work with. Such a pleasant woman. Such an asset to your company
Liz is freaking amazing!!!! She sold this furniture just with her personality.
Disappointing Experience – Poor Communication and Service Our experience with Ashley has been quite frustrating. Two months ago, we ordered a bedroom set for my son. While it was delivered in about three weeks, the delivery team was unaware that assembly was required—they didn’t even seem to know what the full order included. To make things worse, the salesperson had advised us that a bed box wasn’t necessary, which turned out to be completely incorrect. When I returned to the store to address the issue, the same salesperson continued to insist that the box wasn’t needed, which was frustrating and unprofessional. Eventually, we had to place a separate order for the bed box, and now the timeline has been pushed from two weeks to three—and possibly longer. As of today, we’re still waiting. This entire process has been marked by poor communication, lack of product knowledge, and inadequate customer service. I do not recommend buying from Ashley—especially the Westborough location.
Amazing customer service from managers Derek and Michelle. Thank you for helping my dad find a mattress.
Nick provided amazing service, he helped me find all the furniture I wanted!
Great store, great staff! Nick was especially willing to assist with all of our furniture needs!
Everything went well up to the delivery then. 2 days later, I had an issue with one side of the couch that I bought. I contacted Ashley and basically I was told that they needed 3 pictures and a video of said problem in which I informed the gentleman that at this time I do not Have the ability take the pictures and the videos. I was then told without them Basically, there Will not be a resolution is this the way to do business people. I should think not. I was told I will have 24 to 48 hours before I hear from service, but then service will need those pictures in that video.So basically if you do not provide this you do not get your Issue resolved.
I recently purchased a bed over the phone with Michelle and she made the process seamless. I have since come into the store multiple times and she continues to go above and beyond in helping me find the furniture I need. The customer service at this location far exceeds expectations. Highly recommend!
Do not trust this store with your business. The staff is not competent. They are unable to make a simple address change to a delivery. Ashley generally sells good products, stay away from their store in Westborough, MA. Go to a different store.
I believe that when you find EXCELLENT customer service, it is important to not only acknowledge the employee (Caresha, the office manager), but the store, and the company...so HQ of Ashley Furniture, take notice! You have an incredible employee in Caresha who helped us in a several ways (no need to go into details). Kudos to her and whoever hired and trained this young this wonderful employee. And while at it, a BIG shout out to our fantastic sales person Michelle G who was very helpful in helping us select just the right couch. highly recommend this store
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0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.