Ashley Store Westborough, MA
Walk into this business, only if you're ready to get upset and fight back! beware! They would not take the sinking poor quality, mattress back nor exchange for even a higher ticked item, after they said they would. Untrained personnel don't deserve your goodness. So, you involve Better Business Bureau (BBB) to settle. Even after the settlement they don't pick up telephone. ...such is the business!
Great service. From Jeff! And from Rich, Mike and Michelle. Pleased with showroom and selection.
I bought the bed set, brought the wrong bed after three month wait, And i am still waiting for rt bed. No one have rt answer when they will pick up and bring the rt one. Also very bed experience with delivery people . Brought unwrap, damage products and damage walls and product while delivery then try to clean with wet towel. i would rate 0 star.
The customer service was fabulous. The Ashley team went above and beyond to ensure that we got the best deal possible on a sofa and even gave us an extra day to make sure the one we wanted could fit in our house. We really appreciate how the team took care of us.
I was in a rush to pick up my children and Caresha was so helpful. She smiled and greeted me as soon as I entered the store. I told her what I was looking for and she immediately helped me order it. She was friendly and professional. I appreciate her service. Thank you, Caresha!
Jeff was of a great help! Nice furnitures and good customer care / service
Very good experience. Jeff was awesome helping us to get our living room set. Highly recommend Ashley to get your furnitures
Check The prices online before you buy anything from here … they will tell you they will give you a 25% discount but actually they can’t give a cheaper price then posted online this store is a complete scam don’t buy anything from here… horrible customer service
I was drawn to Ashley furniture as it is a modern store. I was in there 3 different times and only wanted to work with Alex. He was so gracious ,attentive and genuinely wanted his advise while I was figuring out what was best for me. Just a great guy , low key and very informative. Everyone working there was great but I was just lucky that I got to meet Alex first. I am buying a sofa, dresser and a night table.
This is a review of the delivery services for a mattress/frame. I understand this is a 3rd party contracted service….but Ashely is still responsible for whoever they contract in my opinion. I am sure the response from owner will ask for more feedback to their support email address but this is a warning message more than feedback. What a disaster this delivery was but let’s start with the positives, they showed up within the timeframe that was communicated and they assembled the bed/frame. Now to where the disaster begins: They parked a massive truck on my grass even though the driveway is more than large enough for the truck, they were rude to my wife, they would not take away the old mattress even though this was a service that was paid for (Ashley claims they have right of refusal, ok fine), they left packaging material all over the room, awful communication as to what services they were going to complete on site, and probably the one that made me want to write this warning was the lead delivery guy asked for my signature so he could leave and when I said I wanted to contact the store first to ensure I understood the services, he went ahead and scribbled on the signature block so he would not need my signature…and left. Now to Ashely stores; you need to communicate better what services are being paid for and where the contracted team can refuse to provide services when someone is making this type of purchase with you.