Ashley Store & Outlet Dearborn, MI

I bought 2 sectional couches with an amazing price with it today from Ashley Thank you Moe for helping me , I really appreciate you ..you are the best salesman I ever met god bless u and your family 🤲🥰

Run because they will give you the run around as soon as you have one change or glitch to your order. They can't handle it. I have went weeks with no bed and no return calls but empty promises. We had to get our orders cancelled and refunded for our family through corporate because they were shady as heck about one simple change to an order. It made no sense. The manager Moe never returned calls. The salesman Eric never followed through with promises to call back or update the order as requested. I really like their furniture and they seem nice enough people but you cannot and should not trust them.

My Salesperson (Terry Thomas) was great. He took his time with me and shared his knowledge of all the items I looked at. The store's set up is perfect, and there was so many beautiful things. Terry did not rush me. When I picked what I wanted, I got financed within 3 minutes, and my delivery date was set up right away. My total experience was wonderful.

Salesman was very professional and helpful. Furniture is just what we were looking for. Delivery team was professional, friendly and efficient. Only reason for 4 stars, is delivery ended up getting pushed back a week. We had it timed with a move and ended up having to move the old furniture and then dispose of it.

We were greeted promptly by Jerry ….. he was fabulous to work with and was able to answer all our questions. If he wasn’t sure he went to find out the answer for us. Highly recommend working with him. He is new but very excited about his job. Keep up the amazing work.

I had Eric as my salesman and he was great from the beginning to end. He listened to what I needed and helped me try different options in recliners. In the end I found one I loved and I’d recommend Eric and Ashely furniture to anyone.

First time ordering from Ashley. My sales rep Eric was awesome. Unfortunately, the delivery portion of the sale has been terrible. Ashley has now rescheduled my furniture delivery for the 4th time and its been almost month since I placed the order. I haven't had part of my living room furniture for 2 weeks now. They keep telling me my furniture is on back order and give me a new date, only to call and cancel again and tell me another false promise. Tempted to throw in the towel and cancel the order altogether if they reschedule again.

I cannot even give y’all one star I’m 62 years old. I bought furniture all my life art van, which is one of the best furniture stores in Michigan Gardner White even luxury luxury furniture got a kitchen table from Bob’s. This is the first experience I’ve ever had where everything from except for the sales person that I had everyone else that I spoke to the delivery guy everybody was not professional. They did not try to help me and guess what it’s been a week and I still don’t have my furniture so no I can’t give you nothing. You are the worst Store I ever ever ever dealt with. wouldn’t recommend you to furnish my dog house.

Great Team’ Thank You All

Moe The manager did not properly disclose the contract. He had me sign. He had pulled it out, pointed out where to sign and that was it upon my delivery. My dresser was damaged with deep scratches and a delivery driver told me to contact the store. The store was not helpful nor did they give me a call back. I wouldn’t recommend the store for any of your purchases.

Great service with Alexis

Moe was amazing! Not only he helped me find what I'm looking for, he made sure that he walked me through how to pay for it and get it done correctly. Hands-down, the best service!

Excellent Salesman named Juan very friendly and patient. Juan was able to help me find what I was looking for. Ashley furniture has very high-end furniture and affordable prices. I highly recommend.Thank you

Sales person was new. He did good. I thought the price for delivery for 2 recliners was extremely high. Opted out of it, but for Seniors it becomes a little more difficult to pick up.

PLEASE BEWARE of this store they deceive and mislead you into a contract when you think it's for financing they trick you into signing a leasing/rental agreement on a tablet saying your signing for your furniture, delivery, and warranty a total scam ! I can't believe a reputable store like Ashley furniture practices these KINDS OF ACTS. 😡Looking back now there's were so many red flags! I just did not think this would happen in a store like this, but you must do your research before dealing with any store or person regardless of who they are, sad that this happens but true. This causes devasting financial circumstances for family's and people struggling trying to purchase furniture legitimately, and then to find you were told misinformation. I have done my research on this store and the company they use and there are numerous bad reviews and so many similar situations to my own. I would like to gather as many people as I can that have had a similar issue with this store and the company they use to trick people into a leasing/rental agreement . Please inbox me so we can correspond regarding your experience. This is just one issue with them, I'm not even scratching the surface, of the customer service, $500 dollar warranty they sell you, and predatory sale tactics, so many things! Definitely go else where! I honestly don't know how they are still in business with all the unethical practices.

Our sales person was excellent. He was patient and creative to get the deal done !

Nor was very nice helpful two thumbs up

Our sales person was very nice, let us take our time showed us everything. Got a great deal on a mattress and bedroom set.

Mo was very nice, efficient and friendly without being pushy!

The young man was quite to help me, with patience. He was very kind and his supervisor was very accommodating. I am pleased, thank you!

Representative was pleasant, professional, knowledgeable and helpful.

Moe was awesome!!! He was assisting us as well as another customer and Eric jumped in to help him out. Those guys were great!!!

Though they may have been short staffed, the service and expertise I received from Cody and Nate was exceptional. I was able to find what I needed without issue, and checkout was lengthy because I was a new customer, but friendly and easy.

Nice people

Moe and the young lady I think her name was Alisha both were nice and helpful I got some nice pieces

No help

Mo was very helpful. Will definitely go back to him when I need to purchase more furniture.

Layli was very knowledgeable and helped us pick out our new couch.

I was very happy with my salesman he treated me like I should have been treated stayed with me until I was satisfied.

Great customer service. Layla greeted me as soon as I walked in the door. She also was a great help in choosing a new bed. I’ll recommend my friends to shop there. No high pressure selling, just someone making sure I’m happy with my purchase. Price was great as well.

The staff was amazing! Super helpful and made my shopping experience more than I expected.

My sale lady was very nice and helpful to me

I try not to leave negative reviews unless I really feel strongly that I should share my experience to help people avoid my situation. Here goes. I bought a very expensive mattress from Ashley. My initial experience was very pleasant, I actually even came back to this sales woman after I bought a mattress from a different company that was not good, I was able to return it and get my money back. So I came back to Ashley. I bought a mattress that I thought I loved and there was no problems initially. Two months passed and the mattress was developed a small divot in the middle so I tried to initiate a refund. I got the runaround from the sales department on the corporate level. Finally, I was called 1 month later and told that I would not be able to get a refund because I did not buy the mattress protector. When I went to the store, the manager was very dry, not compassionate, and reported that her staff offers the comfort guarantee mattress cover “90% of the time.“ I can tell you without a shadow of doubt I was not offered the comfort guarantee or this mattress topper. For me, if I was offered it, it would be a no-brainer. The customer service on the back end was atrocious, this has led me to never want to buy at Ashley again. I have already warned my family and friends to avoid them and buy from different companies that provide better customer service and return policies. TLDR: avoid Ashley due to their return/refund policy and customer service. If you do buy a mattress there, assure yourself that you have bought their mattress protector so you can qualify for the comfort guarantee return policy.

Staff very friendly and helpful. Lots of furniture and accessories to choose from!

First time visiting Ashley Furniture Store. Very pleasant atmosphere and beautiful showroom displays. Was treated with courtesy and friendliness by salesperson Eric, who was assisting with my purchase on behalf of Randy, (who had talked to me over the phone), that was helping another customer when I arrived. Eric was very efficient, kind and a courteous gentleman. Thank you to Eric and Ashley Furniture for my successful purchase of this lovely sofa that I found on this Labor Day sale, and my first experience that was really nice!!

Moe was patient and helped to make this purchase of something that will be central to my home for years seamless!

Ashley was a big help very nice and informative

Moe was a excellent salesman. This was my first time visiting this store. He showed patience and encouraged me to take my time so I would make the right decision. Thank you for a wonderful experience.

This is my first time reviewing a store. I ordered a complete bedroom set for $5,000. The seller I bought the furniture from told me it would be delivered within eight days of purchase, but they gave me half the furniture and the other half hasn't arrived yet. Nothing has arrived. The delivery service is terrible. I paid $400 for delivery, and they are very unpunctual and lie about it. I will never buy from this store again. I am disappointed.

Good service and good people to help and kindness

Awesome

Went in today to get a couch and found the perfect one in less than 10 min! Eric was extremely helpful and made the process of purchasing and setting up delivery super smooth!

Salesperson at site provided excellent customer service! Kudos to Ms Lott for her patience kindness and sense of humor on my first visit! She can count on my return as a customer!

Eric our salesperson was very knowledgeable and patient with helping our daughter select a new bedroom set. Thank you!

DO NOT LET THE DELIVERY DRIVERS LEAVE YOUR HOME BEFORE YOU THOROUGHLY EXAMINE YOUR FURNITURE! I had a $3,000 sectional delivered. I noticed a rip in one section after the delivery drivers left my home. I've called Ashley to get a replacement, they told me I would have to keep the furniture and basically have somebody come tear my couch apart and repair. I spent about $10,000 with this company and feel completely disrespected. I paid for new furniture not refurbished furniture. Never buying from these people again.

Eric was great to talk to and very helpful :)

Positive review RETRACTED! Worst service EVER!! I actually left a positive review about the service I received when I purchased a couch from the Ashley Store Outlet. This seemingly positive experience has been a nightmare for me. I will exclude all the details regarding all the contradictions and misinformation they sold me as I purchased a couch, only to be treated so poorly when I needed assistance after the purchase…. The only thing that all staff has been well trained on is used car salesman tactics they have during initial purchase… After I made the purchase the treatment I received from Austin, the “Manager” at this location left me in tears and shaking from the disrespect and disregard he had for me.. without getting into too much detail… they totally lied to me about multiple things from the moment I walked into the store and now I’m left with a couch that doesn’t fit after they agreed to a re-select… although I believe their contract is is predatory and leaves any customer disappointed if they need to return a couch for whatever reason that’s not even what I’m upset about. They made multiple mistakes and told me contradicting information that ultimately left me with a couch that doesn’t fit my room. Austin was rude, not helpful, lied about making a purchase that never happened( even provided a delivery date), stop answering the phone for me and hung up on me… then covered up his mistakes once I followed up with customer care. I have been patient,understanding and polite throughout the disorganized and convoluted process they have and he was nasty and disrespectful towards me once I made the purchase.. I will NEVER purchase anything from this store again and hope that everyone reads their predatory contract that only protects them carefully. Although their return policy’s suck this post is focusing on the the TERRIBLE customer service at the Dearborn location… First bad review I ever left a business but the egregiousness of the disrespect, disorganization and disregard has left me feeling like I got “got”. Wayfair it is…

The salesman was courteous, he explained everything. I had a pleasant experience . The cost was reasonable.

Moe did a great job.

Layli super nice & easygoing. Understood what we wanted and worked very hard to get us all of. Was absolutely lovely to work with. We’ll definitely go back again

Our sales agent Layli was great! She was very helpful. Love the huge selection and great deals! We'll be going back for future purchases.

I was in need of a new comfortable mattress and living room sofa sectional, didn’t have enough money to actually put down on furniture or to put it on layaway, my bestie was riding with me and looked over and saw Ashley furniture and said have I ever been in there ,( I said No)she said let’s stop there and go look around!.. well that was the best decision ever, less than 10 minutes I was approved a credit line and I was able to purchase my mattress very nice and comfortable living room sectional with only putting a $1 down, I was so excited, I started doing my happy dance, Thank to the nice sale person ( Eric) he was so nice and helpful!

Eric was wonderful! He helped with the configurations and we selected beautiful pieces! Thank you!!! Hoping the delivery goes well. Update- customer service online and via phone is garbage! Tried cancelling the order. Let’s hope I receive my refund. Update #2: received my refund after calling four or five times. I’m updating my rating because it’s a reflection of my experience in the store, not online.

The most horrible experience in Dearborn Heights delivered the wrong furniture knowing my brother is blind. Filed a dispute, asked for manager Mo that sold the furniture claimed he was in a meeting. It’s a week and a later and still no one has contacted me. He’s stuck with a bed that can’t be used and the customer service representative that met us at the front door basically brushed us off and had a horrible attitude towards the situation. We will never spend money again there. Will be reaching out to bbb as well as the disability act.

Everyone was Polite and Professionalism 🥰👍

Everyone was super friendly and helpful and has smiling faces. The selections were great and the prices were good

Moe was absolutely useless. Instead of ordering the part for the bed I explicitly asked for, he placed the order for an entirely different bedroom set. After sitting on the phone listening to him just breathing heavily in my ear for several minutes, the call ended with no resolution.

Eric was a pleasure to work with when purchasing my son’s bedroom set. Thank you!

Great customer service; awesome salesperson Randy.

Beautiful store. Beautiful furniture. Great salesman, Moe Khalil.

They were absolutely awesome Help me pick up the right furniture for my living room. I forgot the guy name that help me out lol sorry

Lady was very helpful and was willing to hurry for me. I dropped in with little and found the perfect little end table for my living room Thank you

My salesman was friendly, helpful and super nice!

The Saleperson was polite,knowledgeable and very patient with me. He actually listen to my concerns and took my budget into consideration. I actually was coming to browse but he escorted me to several areas until, I found the sofa that was perfect for my apartment.. Happy customer🥰

Very low pressure sales tactics and Yasmeen was vey helpful. It was a seamless purchasing and delivery process… no stress.. and the 5 year no interest was just the cherry on top of the good service and product

They do NOT have handicap accessible doors. It was a struggle to get my wheelchaired mother through the double doors. The salesman Ramone was great. But my mom WON'T be shopping there again

Walked in and was immediately greeted by Moe, our salesperson. We were shopping for a couch and a bed. Moe helped us make decisions based on our budget that fit exactly what we wanted for the amount we could spend - he showed us all the options without being pushy. I liked that he gave us plenty of time to browse the store alone, but jumped back in when he could tell we needed guidance. Thanks for making us feel comfortable in the store. Lawerence & Ernell delivered the furniture. It was 90 degrees outside, and they had many stops prior to our delivery. They arrived with plenty of time left in the given window. Upon arrival they were professional, and made the work look easy - even in the heat. They put together the bed and couch in less than an hour. Perfect service!

Im an old customer to Ashley furniture from my experience with thier furniture I can tell that thier quality are best with best customers services today Mr Perez Randy he took time with me and my wife to walk with us and showing us different furniture models with explanation about the items we bought Merch SOFA Merch LOVESEAT' Merch CHAIR AND A HALF'' Merch UNASSEMBLED' OCC TABLE SET to be delivered to my house on coming Friday July 11/2025. Thank you Mr Perez Randy Hassan saad

Very nice place, the people over there are very friendly, thanks to leli the sales rep.

Great selection and prices. Moe Khalil helped us find the perfect couch and carpet. Great service and environment.

Moe Khalil did a great job helping me find a couch. Came out with an amazing price and exceptional service. Will definitely be back!

We bought love seat and sofa, the experience from start to delivery was fantastic. I would recommend seeing Eric we was absolutely awesome and knowledgeable

Above and beyond customer service

Randy and Eric were very knowledgeable and respectful while showing us furniture and checking out. All three days we came before making a final decision.

I had a great experience at Ashley’s. The staff were friendly, knowledgeable, and genuinely helpful throughout the entire process. The quality of the furniture exceeded my expectations. I really appreciate the excellent customer service. I’ll definitely be back and will recommend your store to others!

My furniture has scratches all over

Great experience and a knowledgeable sales person.

I came in on two different occasions to look and buy a bed and frame. The first time, I met Randy who was absolutely amazing and helped me out. When I went the first time, he was quick on his toes to help me and my grandmother around the store and showed us around. We couldn't buy the frame then but I took his card and told him I'll definitely keep him in mind! I went to two different Ashleys to make my selection and Randy stood out to me so much that I had to return to buy it from him. He already remembered us and got right to the point. We were in and out, and someone even helped me and my grandmother out to the car. I haven't received the bed frame and all, but the service here is absolutely wonderful and I would definitely recommend if you're looking to furnish or refurnish your home. And definitely look for Randy to point you in the right direction and help you out.

Soon my wife and I enter the store, we were greeted by Eric / Store manager, he was professional, nice and took his time to explain and answered every question we asked. We went with him upstairs and downstairs may three times while he was very patience with us. Thank you Eric for a good shopping experience. Mark

The representative was very standoffish not pleasant. At rhe emd of my purchase she didn't say thank you i jad to say it.

Moe was very helpful and knowledgeable. His attitude made it a pleasure to finally find the loveseat I have searched for endlessly.

Mo is an awesome Salesman! Very honest and gives you the best deal!

Sales team was very polite, informative, and helpful. I think you should give those guys a raise.

I went in looking for a few pieces (lamps, rugs, mirror) and was hoping to make a deal on a nightstand I had my eyes on. The guy showing me around was kind. The floor lamp I was most interested in did not have a price tag and he said he would give me a call once he knew the price. He also said he would let the manager know about me wanting to make a deal for the nightstand if I bought the rest of my pieces from them. I was happy with this. I bought a discounted mirror in the meantime. When he went to the back to get my paperwork together I asked another employee for the name of the manager. They informed me that the same man showing me around was the manager. Weird. Why not just say you won’t negotiate? The call with the pricing for the floor lamp I wanted never came. I also had to call to make an appointment to pick up my mirror but no one was at the customer pickup area during my appointment time. What was the appointment for? I walked around to the front and asked if someone could please bring my mirror out since my sister and I were out back waiting. The same manager walked my mirror out back directly from the floor. No wrapping, no box, no protection of any kind for transport. My experience was very odd here and I would not return. I was able to get a deal on my nightstand and the remaining pieces I needed from a different furniture company so that’s something.

Quick and easy purchasing process. Austin was great to work with!

Randy was our salesman he was very professional and well spoken he showed us a few things and waited patiently while we made our choice.place was clean with a clean smell and the displays where neatly put together.Great experience and I'm looking forward to shopping there again

service was excellent, definitely a salesman

Very patient and helpful

My sales representative was exceptional!!

Great customer service

The salesman was very sufficient with assistance and very kind. I appreciated his professionalism.

Sales person Moe Khalil is amazing and very cooperative person, helped us a lot to choose the right product

Are salesman very informative.

Eric did a great job showing us around. We had a budget and wanted to get a recliner sofa and a chaise. He was awesome in the fact that he did not force us into getting something. He showed a couple of different options and gave us enough time to actually try and see if we liked those. We got a chaise and a reclining sofa at the end.

They are nice and treat customers very well.

Great sales force and very attentive

They worked to get it done and got it done for me....Thank you very much.

Randy was awesome ! Friendly and knowledgeable! we were in and out inless than an hour. I would recommend this place.!

Extremely satisfied with gentleman that helped me find and explained all the ins a out of the idrm and every experience in helping. I felt satisfied working with him. I will for sure past his and Ashley Furniture A++.

Amazing service. Rachel was an absolute pleasure to work with!!

Mr. Randy Perez was very patient and kind without being overbearing.

Moe was personable and extremely helpful.

My daughter made purchase easily but delivery was refused because of a missed signature. Returned to store completed paperwork again and promised next day delivery. Called next day delivery cancelled for another credit check. Now waiting another week. Cannot talk to manager not available. My daughter is upset but store does not care. I would pay double somewhere else then visit this store again. Zero communication.

The best ever very nice and professional

I was welcomed by Eric and he was personable and helpful and made the shopping experience a good one.

Moe Khalil (Hope I spelled his name correctly) was absolutely wonderful. My mother and I had went to get some sectional soafs for our living room and we were extremely picky. Luckily, Moe was patient, understanding, and generous. We were constantly on the move and he was there, every step of the way. I really appreciate his willingness to help us though we were tough to work with. His mannerisms and patience really played part into our purchase. Also, his sales techniques? Wow, wonderful, man went hands-on with the products we were interested in and tested it out to show us its strengths. He was completely thorough and transparent with us. I thank everyone in the Ashley store for their help, most of all, Moe Khalil.

At first my salesman was kind of offensive when making my selections but I knew what my goal was and kept shopping. He finally cracked and was genuinely a nice person just a little witty.

I love my new table set I got it for a great price that other stores wanted double the price!! Delivery was quick and was assembled quickly the guys did a great job

Staff was very polite and was able to share information about their products. I was very impressed.

The young lady that helped us was marvelous. Matter of fact she was so professional we will be in Friday for chair and couch. Thank you!!!

My experience was awesome Ms Rachel was so friendly and helpful patient and made the decision to purchase easy... Will return and refer others ...

Walked in, told Austin what we were looking for. He directed us right to a perfect swivel rocker compatible with the carpet & paint samples we brought. It was on clearance. 30 minutes later we were driving home with it in our vehicle 👍🏻

Horrible! trying to return/cancel an order is a nightmare. The hoops they make you jump through is ridiculous. I’ll NEVER go here again nor will anyone i know, because word of mouth is huge.

Great quality, good customer service

Rachel knew exactly what we wanted and directed us accordingly. Much Appreciated.

My experience at Ashley was welcoming, friendly and helpful. The associate who helped me named Chanel was such a bubbly and sweet young lady. T⁰hey made me feel special and we're listening and attentive in showing me furniture of what material and color and budget I was looking for. I would honestly do business with them again. Great service and it feels good to see a smiling face and pleasant person who service you. Keep up the great work.

Eric was great. Answered all my questions and found solutions for me when I was undecided. Great experience!!

Nice layouts of sets, good selection of furniture. Randy (our salesman) was very helpful with us picking out what we wanted.

Excellent service. Looking forward.to receiving my furniture.

💯Excellence from entering the bldg to exiting. The manager Austin was top tier professional with a lil humor was not stiff at all. I ❤️ him.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Austin, the manager is amazing! We've come in multiple times now, initially buying a couch, returning for an ottoman and coffee table and most likely ordering a dining set soon. Austin remembers us everytime we come--Giving patient, explanatory, and first class customer service. We love the couch for comfort and looks, and will return to this location for the awesome service! Thanks so much!

Make sure you are 110% sure of your purchase! Bought my dad a lift chair, picked it up and it’s awful. It sits WAY too far back, It’s useless, he is sitting in a folding chair until we can get him out and find another, Ashley has NO RETURNS. This was NOT a clearance item. It cost $850. My 84 year old dad now has an $850 chair he will never use. Gardner White has a 7 day return policy with a 25% restocking fee. I’d rather my fixed income father be out 25% than all of it. Ashley, post this behind your front desk, have your associates tell customers of this policy. I had the chair an hour and called. Sorry, all sales final. Which was printed on the back page of one of the 3 printed out papers/receipt. Still waiting for an email, they said they emailed me, but I have yet to receive it.

My experience was awesome thanx to Eric he gave me alot of good info & will most likely be back again...

Rachel Lotts was excellent! What a salesperson! Delivery great too! I love my new bed!

Chanel was professional, polite and answere all my questions.

Austin was friendly and helpful. He made my experience smooth and easy.

Randy was very helpful and professional.

Thank you for helping us with our furniture purchase Randy. Seamless transaction and super helpful.

Went to this store at 1507 Market Drive in Dearborn, Michigan, they didn’t even acknowledge my presence! I walked around the whole store, none of the sales team even approached me to ask if I wanted assistance. They continued sitting and talking to each other. I walked past the customer service desk, the sales team at and behind the desk didn’t acknowledge my presence! Didn’t even look my way! On my way out of the store a salesperson came up to the front and walked past me, I spoke and asked him about service, he replied that they were very busy and short handed today and said “oh, was there anything that I can help you with?” I said “no thank you” and exited the store.

Randy was great! I was able to find what I was looking for based on his knowledge of options, measurements, and colors. He even recommended pieces to consider which ultimately worked in my favor.

The associate and store manager were very insightful, professional and very helpful with my purchase. Made me feel at ease as a customer and I’ll definitely be back and refer Ashley’s to future customers.

Rachel the sales representative at Ashley furniture expertise in furniture coordination took a lot of pressure off of me and made the decision making for my scattered brain simple I highly recommend her service

Store was nice. Sales employees were cool, didn’t hover and hound us to buy or to look at other items. Came to just look and measure a sectional and my husband ended up buying it.

The sales person was very professional and helpful, I told her what I was looking for and she took me right to I was not planning on purchasing anything that day, but I ended up buying a living room sectional

The sales person was very helpful and knowlegeable.

The delivery crew was on time and went above and beyond getting my new sectional into a 3 story home. They found a way and worked their tail off to make it happen on a late Friday afternoon. Thanks fellas

Purchased a $5200 bed for my grandmother with stage 4 lung cancer so she could move into an independent living facility. The salesperson in the mattress department went above and beyond for us, but unfortunately every single other part of the experience has been a nightmare. When we made the purchase we specifically requested an afternoon delivery on the move-in date, as we would not have access to the apartment until after we finalize the lease and pick up the keys at 12:00pm. After speaking with 3 different people to confirm an afternoon delivery, we received a text message at 9:00am on the day of the delivery that the drivers were on the way to the apartment. When we called to try to resolve the issue we were offered no help by Ashley Furniture. We ended up just canceling and refunding the entire $5200 purchase, and I will never return to purchase anything from Ashley Furniture again due to their horrible customer service.

WORSE EXPERIENCE, HORRIBLE MANAGEMENT BEEN A YEAR AND STILL HAVE NOT RECEIVED Y REPLACEMENT , POOR MANAGEMENT

The staff was super helpful!!

Great experience, Eric our sales person recognize the fact that my wife was disabled and was kind enough to get her a wheelchair

I like it and the worker's there so kind

That was a very nice experience and very helpful Thank you!!

The salesperson was polite and knowledgeable

Excellent customer service

Eric was very knowledgeable and made the entire process easy

Costumer service was really good I had eric he was amazing really sweet.

So my momma just recently ordered 3 mattresses off these people we got the product my momma asked for but when they came and put everything together for us the people who set up everything said they didn’t have the slots for the bed frame for my lil sister mattress and then they boss said he was going to come later on that day to do it himself and never did it’s been a couple days already, the point and factor is everything should’ve been set up and all finished the same day and my momma paid these people alottt of moneyyyy so yes I’m very upsetttt!!!

Rachel was very help full and patience with me show me 5 different set's untill I found the right one. Will return to her when I need more things.

I was very specific on what I wanted. Randy didn’t try to up sell or offer products that were no interest to me. It was awesome and appreciated.

The salesman was awesome I would recommend anyone to go to that store

Eric had exceptional customer service and was very knowledgeable

I was very satisfied with the service provided.

Excellent

After a horrible experience with another furniture store, I decided to go back to Ashley’s Furniture Store(Dearborn). After a few visits and working with Randy, I can really say, I am very happy! He was very patient, kind, he explained everything for my understanding and comfort. While going over and beyond to satisfy my needs. The staff there were also kind and helpful. A big thank you to Randy and the team there!!! ☺️💜🙌🏾 God bless!!!

I ordered my couch online with delivery and no hassle set up, I’m very impressed with the whole thing! I was kept informed and updated on my delivery window and it truly was hassle free. Very much appreciated. Great experience. Thank you!

Austin and Rachel are the BEST

Thx!!!! To Eric & Randy. Easy to wander & find just what I wanted.🤗

Great selection. Knowledgeable and courteous sales.

Great service and lots of selections. I was a bit confused on how many pieces we'd need for a sectional & how it would price out, but the rep helped by drawing it out with labels and showing me the breakdown. It's too bad we can't afford the protection plan, because it seems really great, but good to keep in mind in the future. We purchased this burnt sienna sectional. Washable and modular, with thick fabric. We have large dogs and our IKEA couch just isn't cutting it. Looking forward to delivery day!

Eric was very friendly and helpful. The store was very clean and beautiful

Very professional guys set my dresser up in the exact place I needed it to be. My first time shopping at Ashley's Furniture Store great experience

Great experience. Will return. Thanks Eric.

I was very pleased with the help I received at Ashley in Dearborn. I highly recommend Eric as the person to help you to find your right mattress. Thank you to all of the people at Dearborn’s Ashley.

Lovely, clean store with some good deals if you're on a budget. 4 stars for lack of color options. Everything is gray or beige, or white. Like American cars the color options are few and far in between. And the furniture is huge.

Not happy at all I went was going to purchase a floor model clearance, the guy told me he'll offer me 15 percent extra then he said technically I'm not supposed to i can do 10 percent and no more then he took me to someone else to help me because he was with another customer which was rude. I was willing to purchase the protection plan if they would be willing to negotiate the price due to the covers being broken and the other lady said yeah I can work with you then when I said okay she switched up and said I can't quote on quote "I'd be giving them away" couches that are currently about 1500 you are willing to loose a customer because I asked for it to be 1299 is crazy I would've been spending a little over 2000 I was even willing to come back to purchase a new dinning room set because my art van set is damaged...but nope I won't come here ever again this was such a waste of my time you lost a customer over $200.

It was a great experience. Eric was very helpful, positive and knowledgeable.

Mo was awesome

Assistant manager, Mo was so patient and helpful. I didn’t feel pressured to purchase. Much appreciated!

Great customer service salesmen Randy Perez and Eric Mullins did a fantastic service getting me what I wanted as soon as I entered the establishment Great job guys I will return in the future

My sales person Mr. Perez was very experienced and very helpful to me and making my selection

I really enjoyed my day and Ashley the sales manager was outstanding to help me with everything I needed and I really appreciate it thank you Ashley....

Great guys and prices

My salesman Mo was phenomenal!!!

BEFORE YOU BUY!!!! THIS IS NOT A FURNITURE OUTLET AND ONLY A SHOWROOM!!! Randy my Salesman told me an Item was "In Stock and available today" After completing the transaction he turned over my invoice and stated "You can pick your item up in Warren, Michigan, (30 miles away). When I questioned about "In Stock" he said they do not have any inventory in store. I requested to cancel the transaction and was told it takes 5 to 10 days to cancel. I left, Yet will be disputing the charge to my card as this was a misrepresentation at best and at worst fraud and why I will be contacting the Michigan Attorney Generals Office.

Excellent!

Excellent quality service

Plenty of options. Sale items were in my budget range for good quality furniture. Good customer service.

The workers made me feel welcome, The store was nice and neat. I couldn’t ask for more. This is the place by far!

Moe Khalil was awesome 👏🏻 he was so patient with helping me

My experience was perfect I found a lot of good furniture and very good prices and the salesman Randy was perfect and professional and helped to find the good options for me ❤️❤️❤️❤️ love u Ashley

The worse furniture store I have ever dealt with , I purchased a chest dresser from Dearborn Location and the sales person told me I have to pay for delivery and installation because i asked the sales person for the Installation before i pay and she said you and she highlighted for me in the receipt, Unfortunately the delivery guys told me we don’t Install chest dressers , so i called the customer service and they told me same thing we are no assemble it I requested the store manger direct number they said go the store and look for him . So the Sales person lied on me from the beginning And I don’t know how to install it so basically i lost my money , when i get the same item from amazon for $100 . I won’t go to ashley home furniture Dearborn Location again .

Ordered a bedroom set took more than a month to receive the bed,been 2 months later still waiting for my chest. Was told to many excuses and still waiting

Great customer service! Made my shopping experience easy. I was able to buy with what I was looking for. Staff was very kind and caring!

Saleslady, Rachel Lotts, was amazing. Very friendly. Explained our purchase throughly. Definitely became a fan of Ashley's.

Thanks for Randy and all of Ashley store family!

I visited the Ashley Furniture Outlet in Dearborn today looking for a dresser of specific width and height dimensions. The representative who assisted me was Maisa. She was very courteous and knowledgeable. She was also very patient, taking me around the whole store until I found the right piece of furniture for my needs. I really appreciated Maisa's assistance. Excellent serrvice.

I waited patiently, after going in there talking to the salesman who was quite helpful and courteous, to have a delivery date once they call me with the delivery I went on and did the prompts like I was supposed to and I found out that I was getting the frame, but the mattress didn’t have a ticket yet yet so I wasn’t getting them at the same time which I thought was really, really weird. What am I gonna do with a frame without a mattress? It was set up for 13 December so I refuse delivery because that didn’t make sense and then after much hustle and bustle I finally got the mattress on the 22nd but still no frame they assured me at the store or on the phone one of the other it’s been so much mess. I’m confused now that they would come together so that didn’t happen so I was disappointed.

Great experience and a wide selection! Highly recommend! Moe was great at helping us choose the best sectional for our home!

My sales girl made it look like I was getting Black Friday prices but in reality I paid more than regular prices now that I need to order another chair.

The salesman was very knowledgeable and very nice

We loved our experience Ashley furniture! Our sales associate was very helpful and found us exactly what we wanted.

I visited Ashley Furniture on December 16th at their Dearborn location and had a very disappointing experience. The sales representative, Austin, was unhelpful, unprofessional, and showed little to no interest in assisting me. I had chosen a sectional and dining chairs, proceeded to make the payment, which my bank confirmed had gone through. However, for some reason, their payment system did not reflect the transaction. When I asked Austin to help resolve the issue, he gave vague and unhelpful responses, making no real effort to address my concerns. Instead, he spent most of his time sitting behind the desk rather than actively assisting me. It felt as though I was an inconvenience to him rather than a valued customer. As a result, I left frustrated and will be taking my business to a store where customer service is a priority. I hope Ashley Furniture improves their service and takes customer satisfaction more seriously in the future.

Great furniture more than expected. The sales manager was great. I will definitely return back to buy more furniture soon. God Willing!

Very informative of everything . Gave me a good deal and helped me fast with what I needed

Massage our sales representative was outstanding helping us find a lift chair for our sister.

Had a good experience with all of the necessary details to get me the couch I need for my family in our home. The staff was helpful and knowledgeable.

Worst place to order furniture from

Horrible customer service, no one said anything to me when I walked and as I was leaving out. Five sales people were gathered at the table talking and did not speak, ask me of I I needed anything or greeted me. Don't waste your time going here!!!

Worst experience ever don’t bother work with them I went to dearborn location to be fair the in store employees were super great there’s a man named khaled he was so patient and helpful and the manager was great Other than that it was horrible first delivery came after more than a month they broke the dresser After they got me the other dresser i had to wait another month to got the third delivery and it was wrong they got me a loveseat that i already have instead of a sofa And now i am waiting for the fourth delivery and all my purchase was a bed a dresser a loveseat and a sofa Worst experience ever so unprofessional

I have never experienced such appalling customer service as I did at this Ashley Furniture location. From start to finish, my experience was riddled with miscommunication, dishonesty, and outright disrespect from both the store manager, Austin, and the sales representative, Eric. I placed an order for a living room and basement set in October. The initial delivery for the basement set did not fit as promised, despite assurances from Eric. A replacement was scheduled, but things only got worse. The delivery of my living room set was inexplicably pushed to late November without my consent, leaving my family without furniture for Thanksgiving. What followed was weeks of conflicting updates, misleading promises from Eric (including text messages from his personal phone), and a complete lack of accountability. Despite repeated assurances that our furniture would be delivered in time, Eric later admitted he had “misread” the system, leaving us scrambling days before Thanksgiving. The "store manager", Austin, displayed an arrogant and dismissive attitude when we sought solutions. He refused to offer alternatives like taking the floor model and would not provide contact information for a district manager. When we ultimately decided to cancel the order, he refused to give us written confirmation until pressed. This experience was not only frustrating but emotionally distressing. The lack of professionalism, empathy, and honesty from Austin and Eric was truly unacceptable. I cannot recommend this store and strongly advise others to avoid it. I hope Ashley Furniture corporate takes immediate action to address the behavior of their employees at this location.

(Translated by Google) good place to find furniture at a good price (Original) buen lugar para encontrar muebles a buen precio

This was a return visit to make my final purchase. My salesperson Khaled was very helpful both times and took the time to answer all of my questions. The manager also was very helpful. The both of them showed excellent customer service which is very important to me. I only gave 4 stars because I am waiting to see if my delivery will be received on the date given.

Very friendly staff.

Such a strange and bizarre shopping experience.. I could never do sales. Our couch and chair are nice although getting all the pieces on the same day would have been nice.

First time at Ashley and no one greeted or acknowledged us. Very disappointed in their customer service.

I worked closely with Khalad on an order. He exceeded all hopes and expectations and I would highly recommend working with him and Ashley's furniture for all your needs! 10 stars!

My experience was horrible, I'm very upset I was at ashley i found what I wanted and I went to purchase it .it took allmost 2 hours to complete the transaction because I had a credit to use on my purchase, I sales men called twice and after almost 2 hours to complete a purchase, I'm never shopping there again and as well I will let family and friends of my experience, and when I called customer service about my experience they never. Cared what a waste of time.

The sales rep was absolutely phenomenal and made my buying experience a great one. Thank you !!!

Had a great experience. Our sales associate was Rachel. She was not pushy. She was very patient and intuitive with us.

i had a great experience with maisaa!! her customer service skills is truly unique and smooth. i highly recommend clients to ask for her, she would understand what you exactly need based on your preferences and budget, thank you maisaa and to the whole team.

The only reason I’m giving you guys a three is because of the two gentlemen that delivered my furniture even tough they brought it so late. They were very nice and professional delivery issue. It’s an issue with this company. They take 8 to 9 hours in order for them to deliver your stuff they tell you between 3 to 6. They show up eight hours later, I had to wait until nine almost p.m. to get my stuff delivered to me if it wasn’t for the two gentlemen, I will have give you guys 1 for the time that I have to wait to get my stuff

My sales representative was friendly, professional and very knowledgeable. She wasn’t a pushy type of sales person and presented us with a ton of options. Definitely recommend!

Was not asked about assembly so automatically I assumed it would be assembled upon arrival like other local furniture stores. Was very disappointed the sales person that helped me did not ask if I wanted to add assembly. Now I am stuck with a big box in my living room and no assembled furniture. Very poor on the employees part. Learn how to mention and ask your customers if assembly is needed!!

Awful experience! My mother in law purchased a bedroom outfit and was told it would be delivered a week ago and then it was postponed until October 10th. The furniture came on the 10th but at 8 pm and was told they didn’t have the bed frame so she is still without a bed now for a week and not in good health! I feel this is completely unacceptable and something should be done about this. She is 85 years old….I will never make a purchase at this store.

Awesome experience with my sales person

Unprofessional floor manager who does not know how to manage the store and how to treat customers. i have been a regular Ashley customer , where i used to buy all my furniture in the past in a different state. I moved to Michigan recently and went straight to dearborn branch to buy my new furniture. They have no idea how to treat customers. I end up buying bedroom online last week instead. Yesterday i went there again to pick my living room, i made the price deal ; however, when i came to pay today afternoon , they increased the price 15 % for no reason. The manager was rude and so unprofessional. It is true it takes just one stupid employee to ruin the business even for big corporate. My advise for Ashley executives and regional manager to review how the business is conducted in that branch especially with the low flow of customers there relative to other branches.

Yes I was looking on line at Ashley furniture and the Midnight3 piece sectional I just purchase in store is on sale for $1,381.30 it’s the same item in store, I just purchased is 1,759.99 Why is that? This is my first time buying anything from Ashley’s furniture I wanna know why they didn’t sell me this Midnight three piece sectional for the same thing on line please explain

Ashley delivery is horrible late late delivery company's their delivery company disrespect elderly and disabled. My husband disabled veteran got no good delivery they was late and made up all kind excuses it was horrible yall.

We did not purchase any furniture despite finding a few pieces we liked, however we were turned off by Eric. He seemed like a typical pushy sales guy, kind of following us around the store. Jaliyah was very nice. As we were leaving, Eric walked up to Jaliyah and said (loud enough for us to hear) and asked “did you get them?”. I get you work off of sales and commission but asking your employee IN FRONT of a potential customer if “they got them” is very unprofessional.

I had a wonderful experience. The staff were amazing. I’m totally impressed and fully satisfied.

Our salesman was knowledgeable with the products which helped us in making our decision. I feel the warranty was a bit too costly, however.

Its was great Ashley was wonderful and very knowledgeable. And great sense of humor

Maisa was a great sales person and helped me find the perfect furniture for my small house. (Not easy in these days of oversized design). The price was right and she made everything easy.

I love my three salesman and there attitude was great with ll buy from me them again.keep up the good work

AWFUL experience ! i visted several days ago, not only in regards to the customer service, but also the way they handle business, setting aside pricing, because we know thats set by their corporate office, but more so how management and staff conducted business and how they presented themselves. The boy who i believe was the manager, was not even dressed for his position, and even setting that aside, has no idea how to communicate in a professional manner. Store was messy, staff was immature and goofing around, these are things i look for when ready to make a large purchase. I went to Detroit Furniture and had an absolutely amazing experience! night and day!

Wonderful, Rachel Lotts was great I will be back to get some new furniture I seen I want

Customer service was great and helped us find exactly what we needed!

Shazia was a huge help in assisting me find my new couch. Highly recommend her and Ashley furniture.

Worst experience ever walked in the store a nice young lady asked if I need anything I said looking for a bedroom I only need to walk around and see what I might like first , she said okay we also have more upstairs but final sale I said perfect thank you, Not even a minute later she comes again starts talking to me, I had received a phone call so I mentioned to her that I’m on the phone right now but thank u I’ll let u know if I need anything, I saw another employee (maybe manager or supervisor) talking to her and I saw her gesture that I said I’m on the phone. Now he walks towards me and proceeds to ask me what size bed I need, again I said thank u I need to look around first the man didn’t move standing right in front of my face couple inches away asking again what size bed I’m looking for, I had to ask him 3 times to back off and move out of my way but he didn’t just standing there starring me in the eye not moving ( their store policy as he said ) I didn’t go there to get harassed by their employee don’t know his name he wasn’t wearing a name tag. Mind u this is all happened within 5 mnts

Zahraa was Absolutely Amazing, great customer service and very patient. Thank you so much for making my purchase today very smooth. She help me a lot I highly recommend her

GREAT!!!!!

Great service from Zarhaa

Sales associate Jaliyah was excellent. She was very knowledgeable and showed me a variety of sofas which I only came in to look around. She was patient and answered all of my questions. She allowed me time to walk around a bit and came back to check on me. She also went over all the info on the item I was thinking about while I face timed my sister in another state! 🤣 When she was done I was sold!! I would recommend checking her out if you need any furniture!! I’m happy with my experience there and will purchase again. Great customer service!!!

I was completely impressed with my salesman Alex Hernandez he was so helpful throughout the process treated me and my son so kindly… thank you, Alex. It was truly an awesome experience!

I visited the Dearborn location this past weekend. Zahraa assisted me with searching for a bed and dresser. She was WONDERFUL. She was patient and informed and seemed genuinely interested in me identifying the best bed for me. If you visit this location, ask for Zahraa, she's the best.

Alex from the Dearborn store was nothing but amazing!!! Professional, knowledgeable, courteous and respectful! Would definitely recommend!

Knowledgeable and confident.

Some how the prices went down and I couldn’t do nothing but smile, I give it 5 stars

The staff are unprofessional and deal with a horrible bank to open store credit They took ID and SSN then said “It’s approved for $6k. After that we came back they call the bank and don’t know how to do it from PC or laptop same as any other store. The bank ask the employee to request a physical social for unknown reason. Unfortunately, we don’t have time for back and forth. We used our credit card. I have been buying Ashley furniture since 2008. It had very good quality for good price. Unfortunately I don’t expect that could happen in great store.

We bought a dining table there not even one Month old 1 chair already came apart and the othere are almost there and they said they need to do a whole investigation which as it is poor quality product!! What they are selling poor quality at a high price !

Or experience with Ashley Furniture or Dearborn, I bought bed and they only delivered a headboard because the other pieces were damaged. They wanted to sell the floor sample after when I refused they gave us the hardest time. Worst customer service. They were so nice until we bought, almost $9000 worth of furniture from them. The store manager has no customer service and they don’t care about their customer satisfaction.

Helpful service, but, the delivery charges are a bit much. We were pleased with Zana’s services.

Worst buying experience ever , they very good in taking your money and send you furniture that is missing parts and it can't be used, good luck with thier professional scammer customers service , im almost 2 weeks into this juck and still not fixed ,

Rachel L., the sales associate, greeted me warmly and took the time to understand exactly what I was looking for. She was patient and attentive throughout the entire process, answering all my questions with clarity and expertise. Her recommendations were spot-on and tailored perfectly to my needs, which made my decision-making process much easier.

(Translated by Google) Alex helped me choose the perfect pillow and now I sleep better than ever! (Original) Alex me ayudó a escoger la almohada perfecta y ahora duermo mejor que nunca!

Had a great experience! The salesman, Alex, was very attentive without being pushy, and very patient when I couldn't make up my mind. He explained all the features and details of the pieces I was trying to choose between very well. When I finally make up my mind, I'll definitely be going back and working with Alex again.

Shazia did a great job!

Definitely ***** stars when you walked in the door they didn’t come charging at you. Everybody was very informative and I’ll definitely be back.

I went shopping here today and was immediately greeted by Jaliyah who helped me find everything I needed. She was awesome and helped me pick the perfect pieces for my lifestyle and budget. She was super knowledgeable about the products and made the purchasing process a breeze. Thank you Jaliyah!

He hung up on us. I'm 81 & I was helping my blind friend select a power lift chair but we were having problems with the link on his pdf file. The sale was over $1000. He said he spent just to long with us & hung up. We are buying elsware.

My salesperson was Rachel and from the moment I walked into the store, she was there for me. She was very informative, friendly, professional and knowledgeable. She helped me with my purchase. I was definitely be returning to make more purchases and I will let family and friends know about your store as well. In fact all your salespersons are very friendly and welcoming.

I was looking for a new sectional for my family room and getting discouraged as I had been to 3 other places with no luck. Then I came to Ashley Furniture and BAM! My saleswoman, Jaliyah, was so knowledgeable and caring.. all I did was tell her what I was looking for and she guided to EXACTLY what I wanted!!!! Thank you Jaliyah… you saved the day!!!!

Worst store ever I won’t recommend anyone buying ashley furniture because of their bad customer service. 1st I had a bunk bed for my kids room come with the wrong color 3 times and solving the issue took me 1 month and a half with me talking to them every day and after sending the right color they dropped the one with right color and didn’t assemble it until after calling them 4 times and spending hours over the phone. Other issue was a self assemble coffee table that came with broken pieces I called more than 30 times within 45 days and didn’t get the replacement parts yet.

Bad delivery, they change the day and the time 3 times!! Try to save $ on ashley and we take off from our job 3 times!!

Zahraa was an excellent and professional sales representative! I had a wonderful experience with her and she knew exactly what I needed!

I had the Absolute best shopping experience at this store. I purchased a brown recliner from the clearance department. I got an Excellent deal and was also received Excellent customer service from my sales person: Zahra Almuktar! She is professional, knowledgeable, and personable. She was patient with me, answered all my questions and helped me to fell comfortable and confident about my purchase. It's so hard to find good customer service these days and I feel like she should be commended. Thank you Zahraa 😊

It's was awesome I really enjoyed Jaliyah Nelson's she is a good salesman.she answer all my questions I really appreciate her.

Great experience, very happy with our purchase. Abee was super helpful taking care of us.

Rachel it’s a excellent Ashley representative and customer service agent. Need more personal like her.

Customer service was amazing love my sales rep Aala (Ella)!

The staff was excellent with service! Great place to buy furniture.

Amazing crew... Mohammed was very helpful and knowledgeable. The entire group supported each other and were quick to answer all my questions.

A great place for a home furniture

Five stars! Jaliyah was phenomenal. From the moment I walked in to the moment I signed for my delivery. Jesus was a big help. He is definitely Mr. Make it happen. Jaliyah has five star service without question. Ashley is my new furniture store!

Wonderful customer service. Ali Fawaz was very helpful and professional, I highly recommend going to Ashley’s in Dearborn and ask for Ali Fawaz.

Was greeted by Rachel L who was very nice, was not pushy. Rachel was helpful, answered all of our questions, offered suggestions, and understood our preferences. For our first visit, our experience was wonderful. We will definitely come back and hope Rachel is there when we do!

Ali was the person that took care of me, he helped me get what I wanted with ease. I appreciate the whole staff at Ashley in this location

Rockstar service! Mo (store manager) and his team are awesome, and go above & beyond for their customers and also for strangers in need. My identity was stolen and used to open a line of credit at this store, but Mo's quick thinking led to a subsequent review that prevented any purchase from being made & arrests being made in this case. Good things come to good people — so please go support Mo and his crew at this location. they rock!

It was time to purchase a new couch set for our basement and decided on making a quick stop at Ashley’s, and we’re glad we did! We were greeted by a kind girl named Alaa who made herself available for any our questions. I love that she gave us the freedom to walk around and get an idea of what we like but was still around to answer any questions. We found an unbelievable set that matched perfect in our basement within 20 minutes and were very excited that we pay 0% interest for the year! I was excited to work with Abee Abraham who took very good care of us. For the quality and price and customer service, Ashley’s in Dearborn will not dissapoint!

(Translated by Google) Ali Fawaz good sales man (Original) Ali fawaz good sales man

Rachel helped me find exactly what I was looking for with my living space. She was very welcoming with exceptional customer service experience and advice. I will send business to Ashley Furniture Dearborn

I had a wonderful experience at Ashley’s in Dearborn. Jesus really helped us and showed us lol the options with patience and expertise. Over all very satisfied with my finds and purchases from Ashley’s. A big plus was getting benefit from the Memorial Day sale !!!

I found a beautiful living room set at a great price! All went well!

Please avoid doing business with this location. Their delivery service is highly disorganized. They initially brought the wrong items to my house, then took them back, and instructed me to contact the sales agent I purchased from. Upon contacting the sales agent, I encountered extreme rudeness over the phone. She insisted that I contact the customer service myself, refusing to offer any assistance. Overall, I strongly advise against bringing your business to this location due to their poor service.

Don’t do business with this location their delivery service is so messed up and the staff isn’t really helpful

I was very pleased my first time at this store. Everyone was so friendly, very helpful and knowledgeable. They went above and beyond to help me I would recommend this store to anyone. Jesus was the gentleman who helped us and then the manager, but everyone in the store immediately was more than helpful, I would recommend this store to anyone A+ A+ A+ A+ A+ A+ A+ A+ A+ A+. This will be my go to store from now on and definitely will recommend to my friends. Awesome awesome awesome

Shaun was an amazing sales rep

We loved the experience. Shaun is awesome

Best prices with an accurate delivery time

Went in to browse but received great care from Jesus and ended up buying a new table at a great price. He took the time to check in on us and offered help whenever we had questions. He went the extra mile to ensure we were satisfied with our purchase. Will continue shopping at this location in the future!

Jesus was extremely patient with me. He explained every piece that I was interested in with much detail helping me to find the best mattress fit for me working within my budget. He took his time and gave me his full attention through the entire purchase. I would highly recommend him guiding you in your mattress shopping.

My experience was great, Jesus Bahena was very knowledgeable about the products in your store, he also kept in mind what I wanted.

Very professional and answered every question I had on each piece I looked at. Highly recommend . Amazing quality which u expect from Ashley !!!

Rachel was was great!!!

We had a very pleasant experience. Our salesperson, Ab, was friendly, informative and went out of his way to see that we got the best deal possible. Unheard of today where you're pressured to buy "up!" The furniture is top of the line and an awesome selection We recommend ASHLEY store in Dearborn. Ask for Ab. (Shout out to Rachel too. Sweet young lady who makes you feel at home)

Moe Abbas, he is an outstanding Sales Person. I enjoyed doing business with him. He knows bedding very well. Thumbs up to Moe

Moe Abbas really helped out with finding great furniture while also fully respecting my tight budget. Ask for Moe Abbas for a great and productive experience.

It was a great experience, Ali Fawwaz was of great help, he is very knowledgeable and very kind. We bought a sofa and a table, we ate very happy with the service

Rachel is amazing at her job, she has positive energy that invite you in. She deserves a rise, a promotion 👏🏾🙌🏾

Rachel was the BEST person! She didn’t give up until we found the right recliner and for the best deal!! She was beyond helpful and overall a great person to work with!!

Everything here is so expensive, overpriced

AB was absolutely amazing to work with. He made it fun and was super helpful with any questions I had. Very personable and professional. Will definitely be referring people to ask for him!

It was beautiful

To costly!

The store is very clean, the staff friendly. Plus the sales people are friendly, knowledgeable and helpful. I will be back.

It was wonderful I really loved the great and friendly atmosphere and people that work there

My saleswoman, Allah, was excellent. Very courteous and helpful. Highly recommend her to other customers.

Shon was a joy to work with! Very personable and engaging!

Great experience! Rachel was phenomenal and very friendly. She went above and beyond to ensure I got the items that I wanted. I will definitely be back to see her. Thanks again Rachel!

Very helpful went above and beyond. Greatly appreciate their service. I will return

WE HAD THE BEST EXPERIENCE WITH JESUS BAHENA HE TOOK THE TIME TO SEE WHAT WE NEEDED AND HELP US EVERY STEP OF THE WAY AND WE ENDED UP BUYING THE SOFA AND LOVE SET THANK YOU FOR THE GREAT SERVICE

Worst place to shop for anything, I purchased a dining table not months later the chairs started to break and the table started to peel, I also purchased a bedroom set and the headboard is only attached by a couple nails on each side. UNACCEPTABLE. That’s very dangerous and the dressers cabinets keep falling out of place. Just do yourself a favor and don’t shop from Ashley!!!. I tried getting returning these cheap furnitures but apparently I’m 8 days over from my 1 year warranty. Don’t shot here, save your self the time and money!!! I’d rate this store a zero if I can!

Sales Associate Rachel Lotts was very knowledgeable. She listened to me and made helpful suggestions. It was a pleasure to work with her. She has a wonderful personality.

I had a great experience with my Young salesman, I hope my furniture will arrive April 5 and everything will be great.

Ok, so I never leave reviews and the fact that I am right now speaks volumes!! Mr. Jesus Bahena is the walking example of professional, patient, honest, knowledgeable, and dedicated but NEVER forceful. We bought many items for many areas in our home and he was just great! My husband and I truly enjoyed spending every penny we spent with him and have no regrets! He has true hospitality that makes me want to come see him again and refer him to everyone I know! If you’re spending a little or a lot please ask for him, weather your looking in the bed department or for your living room and dining room, he is the guy you need so please don’t miss out on a great experience!! Thank you oh so much! - A Very Happy Customer

Excellent staff and great selection!

Very helpful and kind staff., clean place and abee the assistant manager was a great help!

From the moment I walked through the door was a great experience! Staff was amazing and so helpful! Walked out with a new sectional and is being delivered tomorrow! Thank you

I want to say thank you to Ali Fawaz. He was so professional, helpful, and kind. I highly recommend Ashley Furniture. They always have the best deals.

It was very pleasant, Mohammad did a great job accommodating our needs.

Amazing customer service Ali fawaz made my experience very smooth and easy.thank you so much for your help this is a wonderful location definitely going back in the future

Very expensive and sales team are not that very helpful if you are looking and shopping.

From picking my new bedroom set to making sure I got everything I wanted ABEE AND his delivery team did just that I will be back to purchase more things in the near future

Great place to shop friendly loving helpful people!

Customer service was outstanding! Friendly, welcoming,and knowledgeable! Jesus is the guy to go to!

It was great! Eric was a terrific salesman he made me feel comfortable he found me what I needed. And I appreciate that, thank you Eric.

Great service! Abee assisted me and was very helpful.

My experience with Ashley was fast and hassle-free. Mo A. delivered exceptional service in guiding me through the process of finding the right furniture for my life situation. I couldn't be happier with my furniture, Mo's service, or Ashley. I'll continue to shop here.

Jesus was an ABSOLUTE PLEASURE to work with. He was very professional and had a warm, welcoming personality. He went over and beyond to show me various styles, colors, and accessories that might compliment my purchase. And even went as far as to educate me on the types of mattresses that could be purchased at a very reasonable price. Everything that was recommended by Jesus I have placed in my mental shopping cart! Products were great, but the service was even better. When I do return to Ashley's I will be looking forward to spending with JESUS BEHENA!!

I loved Shaun! She’s the best sales rep, perfect personality.

Zahra was great! Helped me find what I needed and she was extremely kind. I had a great experience at Ashley.

The sales woman never left me . She asked what I was looking for. She advise me to walk the floor. Then she went looking and she found the perfect item .

Awesome customer service From Rachel

The experience was honest and enjoyable. Having done our research, and with our first time going to Ashley, our salesperson named Sean (female) helped us get exactly what we wanted. Her demeanor was cordial and relatable; she is a military veteran like me. We had a bad experience at Gardner White and will be going to Ashley from now on.

Very frustrating customer service process. Very unprofessional and the delay time in their ordering and servicing process is terrible. Definitely would not recommend.

I would like to Thank, the phenomenal team at the Ashley Furniture Store, in Dearborn Mi., for assisting, in purchasing some ideal furniture for my apartment. Not only was the sales representative, and staff courteous; their helpfulness and attentiveness was on point. I would recommend, that anyone who's looking for some new furniture, to give Ashley Furniture Store a try. Thank You, Ashley Furn . for making my day pleasant 👍👍👍.

Shaun was amazing to work with! She showed me several couches and was patient with me until I found what I wanted. She also showed me more ways to optimize my smaller space by adding in a sofa table. I am now even more excited to move thanks to Shaun and I will be back for more soon!

Abe and Ali were super helpful. They made sure I got everything I needed.

Jafar and management team was very professional and helpful. I recommend shopping at Ashley Stores. Great experience!

Ashley store is a clean establishment, customer service friendly everyone was really nice and pleasant…

I really enjoyed my experience at Ashley Furniture from the sales staff to the manager and owner. They are fair, go above and beyond in their customer service efforts. I can’t wait to get my bedroom set!

Your female team member was in the elevator and the manager by the name of AB was standing in the door in front of her for 5min not letting her leave out. I’m not sure what led up to this but that Resulted in her starting to yell asking him to move out her way. The situation went on for 10min even after he moved she stayed on the same floor and was still argumentative. As a manger in retail at Meijer, The way she acted and screamed on the sales floor he was not wrong for asking her to go home for the day. She refused to go home. She refused to leave the floor. She refused to take even take a break. After the situation ended she went back to work and greeted and began helping the next customers to enter the building. But I was able to get a nice mattress and picked out a couch.

Rachael and Team provided excellent customer service while supporting my needs.

My items were cancelled and I was having difficulty finding out why and how and I jumped to the conclusion that this store was unprofessional because I called multiple times and no one answered. I forgot to also mention that my mom called the store also and was hung up on, but that is no excuse for the scathing customer review that I wrote. I thought that the fault of my results were the error of other negligence of the staff, but it was just a misunderstanding of the way that the system worked. I had neglected to confirm a pick up and the fault of the return of my previously ordered items being cancelled were my own. I went down to the store and then the owner took care of reordering the items again and even did it at an affordable price without me asking him to. I apologize to the staff for not being patient and jumping to conclusions when they were doing their best to make sure that their customers are getting what they want with minimal hassle. I am so sorry. Thank you for all of your help and Brian Grier thank you for your exemplary service. I love my bed and my table fits into my home perfectly. I love your services and I would recommend this Ashley store to other potential clients because they are the best. They are warm and friendly and even if you don’t see a person who previously helped you it doesn’t mean that they are not there, but that they have become involved with another client and you will be served by them or another staff member if they are available. I always say patience is a virtue and because I returned to the store not with the intention of starting a conflict, but with the intention of getting the information that I needed I was taught a good lesson. Knowledge is power and the right questions always brings in the right answers and that the right people will always help you at the right time. I appreciate your hard work and dedication and your honesty and willingness to tolerate irate customers like myself. Thank you for being so patient and helpful and kind even in the face of some of us customer who jump to the wrong conclusions about your customer service. I hope that you can forgive me and that one day I can make it up to you by buying more products from your store. Respectfully, Janicka

It was such a great customer experience working with Rachel. She was friendly, welcoming and very informative of the products I purchased. I definitely recommend her!

I had the greatest experience today. When I walked in the store I was greeted by the most professional salesperson. Her name was Shaun Hayes. Shaun took the time to help me find exactly what I was looking for when you talk about professionalism and knowledge about the furniture, Shaun is your go to person. I was very indecisive and Shaun worked with me. If your ever looking for good quality furniture and a person who will help you and make you feel comfortable, go to Ashley furniture in Dearborn and ask for Shaun. Thank you, Valerie Brooks-Jones

Had a great experience shopping there today. Ali Fawaz, my sales person really listened to what I wanted and and knew just where to find all the options to suit my needs. He was patient and professional.

Nice and very good experience,all who work there are great

Everything was easy going and no pressure I enjoyed my experience and the wife got what she wanted!

I had the worst experience of my life at the Ashley furniture store in Dearborn, MI today!! The manager Moe #201 is rude and disgusting! He refused to give me a receipt for my refund however just 10 minutes earlier I was given a receipt for money I paid which was withdrawn from my account IMMEDIATELY! He also refused to refund cash given! I plan to report this store to the BB Bureau!! I plan to tell all I know to never ever shop there!! The staff at that store are all CROOKS!!!

Our sales women was shay (spelling) is was EXCELLENT her and manager ABEE excellent team on staff that day they all was helping us in anyway possible I ve heard alot of things about this store being too high, racist or etc BUT IM HERE TO TELL YOU THERE NOT EVEYONE IS FRIENDLY AND WELLING TO HELP WE WILL BE BACK HERE TO KITCHEN SET AND BEDROOM SET GARDNER WHITE WATCH OUT

Service and selection was excellent , price was very good we are very happy…. Abee was friendly and not overbearing, gave us space but answered all our questions.. highly recommend

It was a nice and pleasant experience doing business with Shaun and the other sales associates at Ashley Furniture Store. Shaun was off on the day I planned to go into the store and purchase my mattress. However, she met me at the store to assist me. I am forever grateful!

Very good service.

I dint expect the delay I waited almost 4 months. But the delivery guys were great n very professional n fast.

Great experience, customer service was great !

Beautiful store and furniture, staff was professional and friendly.

Rachel and Shawn both ladies were Fantastic, Warm, Friendly, Welcoming and so very, very helpful. They definitely represented themselves and Ashley Furniture which made our trip to Ashley Furniture worthwhile! Customer Service was AWESOME! Thanks Again

Shanita (Shaun) was so friendly and easy to work with. She made the experience 5 stars!

Buyer Beware. When finally assembled, after I waited weeks on the headboard, the bedframe that showed up was way wide and too short for the mattress and platform to fit in. I can turn the mattress sideways, but elevating my right arm and left arm does me no good. The pieces arrived separately and were not assembled until the headboard arrived, so warranty does not want to replace or return anything.

Ali and his team were very welcoming and professional from the moment we walked into the store! Ali went above and beyond in helping me to find an ELEGANT 4-piece dinette set. He was very knowledgeable about the merchandise and helping to set up a timely delivery for the set. I will definitely return to Ashley again for future purchases!

I enjoyed the sales staff they when over every detail A Good experience

Absolutely Unprofessional! The salespeople dont even know what theyre doing! They deceived me into signing a 1350$ deal for a mattress and that i could have an installment plan with acima for 3 months without interest. She told me i would pay 450$ a month and they would automatically withdraw money from my checking account. They said they would withdraw the money every other week and that i should have enough funds in my account. When the day came i didnt see anything taken out, i waited 1 month and nothing happened… I then called acima and they told me that i had to manually pay and that there was nothing called automatic pay in their system. I asked how much my total was and they told me 1660$ thats a 300$ increase which the salesperson never told me! They also have hidden fees that the salesperson never told me. What i found out was that the acima representative in ashley wasnt there and they took their role which they dont even know how to do! When i went back to sort the issue they told me nothing can be done and they were so rude and wouldnt admit their mistakes. Dont waste your money and time!

If you’re looking for furniture for any part of your house, or even decor - ask for ABEE as that man will go above and beyond to ensure you not only find exactly what you’re looking for, but he’ll make sure you receive it perfectly, and happily. Abee truly blew us away because we met Abee after having some problems. We went from swearing to never shop at Ashley again to actually adding more furniture to our order and now knowing we’re never shopping with anyone * other than Abee at this location. The best decision Ashley ever did was get Abee on board and we couldn’t be more grateful and impressed with his excellent customer service. Abee took care of our concerns with earnest and even kept in touch to ensure perfect delivery and satisfaction all the way through. Thanks Abee !

Elle an Jesus went above and beyond my daughter got her first place everything she got was top of the line they gave me the best price. Went the Gardner, White we went to value city, even Moe the manager stepped up, talk to us everyone did. She got white glove delivery. I’ll be returning she will be returning we couldn’t beat the price and they made us feel a family. We got the five-year warranty because we wanted to add onto her couch when she buys a house next year. Yes we looked at all of them stores seven hours of shopping and should’ve went there first Thank you from the that of our hearts

Beautiful selection of furniture. Very nice. Wish they had a clearance area like Art Van had. Very nice store.

Jaffer was our salesperson. Wonderful dude! Was very helpful & energetic. Will do business at this store again.

My Husband and I visted Ashleys. The sales person Jaafar Bachir was pleasant and patient, not pushy. Understanding our needs he guided us through the products and helped us find the right furniture. I recommend this store and sales person.

Brian L. Grier was very helpful from the moment I walked into Ashley furniture til I left. He helped my sister and I from prices and everything. You need more Brian’s. He rocked. Thank you

My sales person who was Rachel was absolutely great. She was very patient with me I truly appreciate her and the team.

Ali our sales person was so easy to work with, he was very knowledgable, and tried to help us beyond expectation! We will be back to work with Ali!

The staff was very friendly and super professional. I highly recommend. Especially Mohamad abbass the salesman was patient and very helpful

I truly enjoyed my experience at Ashley. Shaun is a phenomenal representative! She was patient, provided great recommendations and made sure my experience was pleasant. I am so happy with my furniture purchases.

Very friendly environment. Brian was very helpful, he greeted us at the door and helped me find what I was looking for quickly. Answered all my questions and he very knowledgeable. Would recommend Ashley to all my friends and family.

My sales person Rachel was great.

(Translated by Google) Very good service (Original) Muy buen servicio

Brian, was the associate that assisted me. He was very professional and very pleasant! Great guy!

Knowledgeable rep, low pressure! Will definitely be my first stop when looking for the next furniture purchase

I had a great experience at Ashley furniture today I was greeted an offered other choices the sales personnel was friendly helpful til the end not to mention my service went quickly only think I would add is to ask before just giving far as warranty

Rachel at the store was AMAZING! She sold us on something we initially didn’t want but it works perfectly for our space. She was patient and kind and amazing at her job. We will definitely be back to see her

I love Dearborn.. they did an awesome job

Very good!

Very Helpful. Thank You

(Translated by Google) Good service, they have nice furniture and at affordable prices (Original) Buena atención, tienen bonitos muebles y a precios asequibles

Fair pricing and awesome customer service. Saleslady was very knowledgeable and polite and the manager was very reasonable and helpful.

Delivery quick, efficient and professional.

My mattress was delivered fine but, i am still waiting for the mattress topper.

I called to find out if they had a specific sectional in the store. The Manager actually confirmed it was on the sales floor! My salesperson, Shanita, exceeded my expectations for service. The store has huge selection and amazing customer service.

Karma the sales professional was awesome. She made everything easy to find and helped with my decision having multiple to choose from. I am definitely a new and an ongoing customer.

Loved my sales representative Shaun she was wondering personality was so bubbly she was so happy to help I honestly came back there just to shop with her.

My overall experience was great. I'd shop there for all my furniture

what can I say about Moe! The 5 stars given is not enough! I want to give 5 more .i came in the Sunday after thanksgiving looking for a queen bedroom set for my daughter , Ashley’s was my final stop after a long day of shopping I was going to give up . We found the set there and Moe gave us a great deal and explained everything in details and gave me a delivery date . The delivery was prompt and they were courteous but when it was time to build the bed the company only sent 2 out of the 3 legs for the slat so I was disappointed and thought it will take forever for them to deliver it plus my daughter didn’t have any where to sleep that night but the couch because we had emptied the room. I called Moe , explained what happened and sent pictures so he came 2 hours later after his shift and put it together for her I don’t think any salesman or manager would ever do that. My daughter was so happy that night .She was super excited for her new room and mattress 2 days later she told me she couldn’t find the plug in and remote for the LED lights that was attached to the bed .guess who rescued her once again ? Moe did For the best deals and services I totally recommend him he works from the heart and cares about his clients .

Well my wife and I was just going to look and we let with a brand new set of furniture, first the store was first rate, very beautiful a huge variety to choose from, and then the customer service was a home run!! My wife and I value customer service and Ashley has that, we felt at home right away the sales man was very accommodating to our needs, he made us feel comfortable right away, I would definitely recommend Ashley furniture to anyone looking for fantastic furniture and super customer service!!

I came in looking for help finding a dining set and a rug. The staff pretty much ignored me so I'll find my furniture elsewhere.

Had a great experience with Mohamad.

everyone who works there is very friendly and helpful they took there time to help my mom with her purchase and gave her a very good deal i’m very thankful:)

poor customer service , each one of them say different policy , Mohammed el Mohammedy The store manager is the worst manager I ever deal with ,, he was yelling at a customer when I walked in, and lie about their policy to me , shame on you, Ashley hiring people like that

The sales person Ms. Karema and her helper went out of their way to help me find the lamps I wanted. Thanks to them both.

Brian met me at the front of the store, asked me what I was looking for, and then was able to direct me to exactly what I wanted. He's extremely skilled and extremely knowledgeable of all the products. Definitely the person you want to be working with!

Great experience with shanita God always throw the best people at me she was great! Ashley in my home now

The salesman was very nice, patient and helpful.

Very expensive

An array generous selection of quality and beautiful furniture to choose from, which made it difficult to make a choice. No pressured sales. Delivery was professional and willing to place/set up furniture.

Great service

Very nice customer service.

If you’re looking for an overall great experience visit this store!! Moe the manager and Moe the sales representative were amazing. We were having a hard time with sizing and I was pretty confused about the measurements. Moe the manager rearranged the whole sectional to show us how it would look in our living room. He was very professional and personable! Not to mention they also price match, which was a plus. We left very happy with our sectional and coffee table! Definitely a returning customer!!

The staff was really helpful

I had a superb experience at Ashley Home Store! Our sales person Karema Regular was, knowledgeable, patient, extremely personable and made us feel comfortable that she wanted us to be satisfied and happy with our purchase. I will be coming back to Ashley Home Store often and Karema is now OUR sales expert, consultant, and now “friend”❣️ we’d also like to thank Mo who made us feel at home (as we were there for quite a while)!

IT WAS TRULY AWESOME!~THE DELIVERERS WERE PROMPT, HELPFUL AND VERY PLEASANT!~

It was the friendliest experience with Shanta while I was here and got a STEAL of a deal compared to other stores!

Mo the store manager was very helpful. He took his time answering all my questions. I will definitely buy from him again.

I got approved with NO CREDIT!! And got my items sent to me fast. I am glad I got the sofa I wanted and the Acima girl in there was super nice, we sat and chatted while filing out the application. I did it all on my phone it was very private and she was respectful of the information that was being needed for my application. Check her out she is a sweetheart.

I'm so Thankful and blessed AMEN.

Great quality. They we're helpful and answered all questions we had.

Customer service was great!

Thank you so much to Jaafar and Manager Moe for helping us get our Sofas and the discounts they were incredible and help us so much. Love my experience Thank you again for all the help.

Great customer service and experience! Shaun, Jaafar and Moe were all very helpful, kind and patient with my multiple visits in this store! Delivery was quick and smooth as well!

I would give no stars if I could. After one failed delivery with another company I went to Ashley. The salesman went through a whole show of looking up my selection to make sure it was in stock and told me with his whole chest it would be delivered that immediate Saturday. I asked if he was sure and he affirmed it. I spent Friday night clearing my living room (we've just moved to Michigan.) I didn't get a confirmation text or email but I thought maybe it was too close to delivery to cycle through. Saturday morning, no texts no updates. Being familiar with Ashley's overall reputation I called to check the status of my delivery....two weeks. This man looked me in my face and BOLDLY lied. The lack of ethics and integrity was breathtaking. I proceed to call the store to cancel the order based on principle. The girl who answered was confused, couldn't help but said she'd have a manager call me back in 10 minutes. The clock is still ticking 4 dsys later. I went online and relayed my request for cancelation- and was told by "Mariah" who I think was in the store, that they would process the cancelation and refund my card- but only after "the manager" (available as a third party online apparently but not by phone, cowardice if you ask me) tried to offer me alternative choices to the piece I had deliberately selected. Mariah advised I would receive an email confirmation. I took the time to screenshot that conversation. Monday morning arrives. No confirmation emai. Back to customer service online where I speak with Ms. Leeks, who says they are processing the refund but Ashley no longer sends email confirmation, a direct contradiction to her counterpart. If that doesn't say "We're unethical and will take your money and not deliver, I don't know what does. I'm done with Ashley. This location is simply not to be trusted. Buy at your own risk.

Thank you! Great work!

Karema was wonderful

Great service. Nice people!

Outstanding customer service. Moe Merhi was very pleasant with plenty of patience with my indecisive mother and did all he can to help her find the perfect bedroom

This is the very first time my sister and I vist this store. Brian was super brilliant, knowledgeable and professional from being til the time we left. We thought we were just checking out the new Ashley Outlet in Dearborn, but Brian listened and gave us exactly what we wanted. We made a large purchase on quality furniture. Thanks again Brian for making our day. At home...and still excited about the purchase at Dearborns Ashley Outlet!

Worst experience I have ever had! I will never shop here again! I was willing to overlook two employees getting into an argument and fighting over a customer, but the next day when I went to pick up my furniture because I was told they don’t deliver discounted furniture, I was told I cant pick up furniture an hour before closing which was never disclosed to me. But I rented a uhaul to pickup furniture, so after explaining me and my husband could move furniture ourselves, they agreed but very clearly the employee Brian and Moe especially had an attitude. The furniture was brought downstairs and my husband was told to “meet” in the back of the store. I was told to finish signing at the counter where Moe Al-ma*** was. I politely asked him if when he got a moment I could ask him a question as he was finishing my order. He told me “no!! All I want you to do is sign this paper! She put in here that you were picking up from the warehouse and now I have to redo it! So all I need from you is a signature and you can leave!” So, I was realized that there was more in play here, as the customer next to me was of the same shade as Moe. Who Moe was very polite to and told “give me one second sir and I can answer any questions you have.” So I signed paperwork and moe said your done. And turned to other male customer with a smile and said ok sir I can take you. I assumed Brian had already taken my couch to the back where he told my husband to meet him. I walked around to the back where my husband said no one ever opened the back door. We waited 20 mins, and no one came. I rang the door bell, knocked nothing. I waited at back and husband went back into store. Finally Moe yanked the door open saying nothing to me rushing my couch out clearly upset. Another man came out and saw how aggressive Moe was being and said hi maam and helped the couch onto the uhaul. We found out that Brian had told my husband to go the back and then he left and ended his shift without telling anyone else we were waiting back there. The question I wanted to ask Moe initially was if I could make more purchases while my couch was finishing. But I decided to take my money elsewhere as he clearly didn’t want MY money. Got home and realized they removed 2 of my pillows before opening the door in the back as they were on the couch when it went to the back. Never again Ashley, as I felt hurt over how we were mistreated.

I have had nothing short of a nightmare! DO NOT SHOP HERE!! They do not have a problem taking your money (and I spent a lot) but the customer service after is HORRIBLE. They drag you along, tell you things that are not true and pretty much ghost you. Moe was our salesman and he was rude, demeaning and condescending every time!! Save your money and frustration and go elsewhere, trust me!!!

Excellent