Ashley Store + Outlet | Dearborn, MI 48126

The only reason I’m giving you guys a three is because of the two gentlemen that delivered my furniture even tough they brought it so late. They were very nice and professional delivery issue. It’s an issue with this company. They take 8 to 9 hours in order for them to deliver your stuff they tell you between 3 to 6. They show up eight hours later, I had to wait until nine almost p.m. to get my stuff delivered to me if it wasn’t for the two gentlemen, I will have give you guys 1 for the time that I have to wait to get my stuff

My sales representative was friendly, professional and very knowledgeable. She wasn’t a pushy type of sales person and presented us with a ton of options. Definitely recommend!

Was not asked about assembly so automatically I assumed it would be assembled upon arrival like other local furniture stores. Was very disappointed the sales person that helped me did not ask if I wanted to add assembly. Now I am stuck with a big box in my living room and no assembled furniture. Very poor on the employees part. Learn how to mention and ask your customers if assembly is needed!!

Awful experience! My mother in law purchased a bedroom outfit and was told it would be delivered a week ago and then it was postponed until October 10th. The furniture came on the 10th but at 8 pm and was told they didn’t have the bed frame so she is still without a bed now for a week and not in good health! I feel this is completely unacceptable and something should be done about this. She is 85 years old….I will never make a purchase at this store.

Awesome experience with my sales person

Unprofessional floor manager who does not know how to manage the store and how to treat customers. i have been a regular Ashley customer , where i used to buy all my furniture in the past in a different state. I moved to Michigan recently and went straight to dearborn branch to buy my new furniture. They have no idea how to treat customers. I end up buying bedroom online last week instead. Yesterday i went there again to pick my living room, i made the price deal ; however, when i came to pay today afternoon , they increased the price 15 % for no reason. The manager was rude and so unprofessional. It is true it takes just one stupid employee to ruin the business even for big corporate. My advise for Ashley executives and regional manager to review how the business is conducted in that branch especially with the low flow of customers there relative to other branches.

Yes I was looking on line at Ashley furniture and the Midnight3 piece sectional I just purchase in store is on sale for $1,381.30 it’s the same item in store, I just purchased is 1,759.99 Why is that? This is my first time buying anything from Ashley’s furniture I wanna know why they didn’t sell me this Midnight three piece sectional for the same thing on line please explain

Ashley delivery is horrible late late delivery company's their delivery company disrespect elderly and disabled. My husband disabled veteran got no good delivery they was late and made up all kind excuses it was horrible yall.

We did not purchase any furniture despite finding a few pieces we liked, however we were turned off by Eric. He seemed like a typical pushy sales guy, kind of following us around the store. Jaliyah was very nice. As we were leaving, Eric walked up to Jaliyah and said (loud enough for us to hear) and asked “did you get them?”. I get you work off of sales and commission but asking your employee IN FRONT of a potential customer if “they got them” is very unprofessional.

I had a wonderful experience. The staff were amazing. I’m totally impressed and fully satisfied.

Our salesman was knowledgeable with the products which helped us in making our decision. I feel the warranty was a bit too costly, however.

Its was great Ashley was wonderful and very knowledgeable. And great sense of humor

Maisa was a great sales person and helped me find the perfect furniture for my small house. (Not easy in these days of oversized design). The price was right and she made everything easy.

I love my three salesman and there attitude was great with ll buy from me them again.keep up the good work

AWFUL experience ! i visted several days ago, not only in regards to the customer service, but also the way they handle business, setting aside pricing, because we know thats set by their corporate office, but more so how management and staff conducted business and how they presented themselves. The boy who i believe was the manager, was not even dressed for his position, and even setting that aside, has no idea how to communicate in a professional manner. Store was messy, staff was immature and goofing around, these are things i look for when ready to make a large purchase. I went to Detroit Furniture and had an absolutely amazing experience! night and day!

Wonderful, Rachel Lotts was great I will be back to get some new furniture I seen I want

Customer service was great and helped us find exactly what we needed!

Shazia was a huge help in assisting me find my new couch. Highly recommend her and Ashley furniture.

Worst experience ever walked in the store a nice young lady asked if I need anything I said looking for a bedroom I only need to walk around and see what I might like first , she said okay we also have more upstairs but final sale I said perfect thank you, Not even a minute later she comes again starts talking to me, I had received a phone call so I mentioned to her that I’m on the phone right now but thank u I’ll let u know if I need anything, I saw another employee (maybe manager or supervisor) talking to her and I saw her gesture that I said I’m on the phone. Now he walks towards me and proceeds to ask me what size bed I need, again I said thank u I need to look around first the man didn’t move standing right in front of my face couple inches away asking again what size bed I’m looking for, I had to ask him 3 times to back off and move out of my way but he didn’t just standing there starring me in the eye not moving ( their store policy as he said ) I didn’t go there to get harassed by their employee don’t know his name he wasn’t wearing a name tag. Mind u this is all happened within 5 mnts

Zahraa was Absolutely Amazing, great customer service and very patient. Thank you so much for making my purchase today very smooth. She help me a lot I highly recommend her

GREAT!!!!!

Great service from Zarhaa

Sales associate Jaliyah was excellent. She was very knowledgeable and showed me a variety of sofas which I only came in to look around. She was patient and answered all of my questions. She allowed me time to walk around a bit and came back to check on me. She also went over all the info on the item I was thinking about while I face timed my sister in another state! 🤣 When she was done I was sold!! I would recommend checking her out if you need any furniture!! I’m happy with my experience there and will purchase again. Great customer service!!!

I was completely impressed with my salesman Alex Hernandez he was so helpful throughout the process treated me and my son so kindly… thank you, Alex. It was truly an awesome experience!

I visited the Dearborn location this past weekend. Zahraa assisted me with searching for a bed and dresser. She was WONDERFUL. She was patient and informed and seemed genuinely interested in me identifying the best bed for me. If you visit this location, ask for Zahraa, she's the best.

Alex from the Dearborn store was nothing but amazing!!! Professional, knowledgeable, courteous and respectful! Would definitely recommend!

Knowledgeable and confident.

Some how the prices went down and I couldn’t do nothing but smile, I give it 5 stars

The staff are unprofessional and deal with a horrible bank to open store credit They took ID and SSN then said “It’s approved for $6k. After that we came back they call the bank and don’t know how to do it from PC or laptop same as any other store. The bank ask the employee to request a physical social for unknown reason. Unfortunately, we don’t have time for back and forth. We used our credit card. I have been buying Ashley furniture since 2008. It had very good quality for good price. Unfortunately I don’t expect that could happen in great store.

We bought a dining table there not even one Month old 1 chair already came apart and the othere are almost there and they said they need to do a whole investigation which as it is poor quality product!! What they are selling poor quality at a high price !

Or experience with Ashley Furniture or Dearborn, I bought bed and they only delivered a headboard because the other pieces were damaged. They wanted to sell the floor sample after when I refused they gave us the hardest time. Worst customer service. They were so nice until we bought, almost $9000 worth of furniture from them. The store manager has no customer service and they don’t care about their customer satisfaction.

Helpful service, but, the delivery charges are a bit much. We were pleased with Zana’s services.

Worst buying experience ever , they very good in taking your money and send you furniture that is missing parts and it can't be used, good luck with thier professional scammer customers service , im almost 2 weeks into this juck and still not fixed ,

Rachel L., the sales associate, greeted me warmly and took the time to understand exactly what I was looking for. She was patient and attentive throughout the entire process, answering all my questions with clarity and expertise. Her recommendations were spot-on and tailored perfectly to my needs, which made my decision-making process much easier.

(Translated by Google) Alex helped me choose the perfect pillow and now I sleep better than ever! (Original) Alex me ayudó a escoger la almohada perfecta y ahora duermo mejor que nunca!

Had a great experience! The salesman, Alex, was very attentive without being pushy, and very patient when I couldn't make up my mind. He explained all the features and details of the pieces I was trying to choose between very well. When I finally make up my mind, I'll definitely be going back and working with Alex again.

Shazia did a great job!

Definitely ***** stars when you walked in the door they didn’t come charging at you. Everybody was very informative and I’ll definitely be back.

I went shopping here today and was immediately greeted by Jaliyah who helped me find everything I needed. She was awesome and helped me pick the perfect pieces for my lifestyle and budget. She was super knowledgeable about the products and made the purchasing process a breeze. Thank you Jaliyah!

He hung up on us. I'm 81 & I was helping my blind friend select a power lift chair but we were having problems with the link on his pdf file. The sale was over $1000. He said he spent just to long with us & hung up. We are buying elsware.

My salesperson was Rachel and from the moment I walked into the store, she was there for me. She was very informative, friendly, professional and knowledgeable. She helped me with my purchase. I was definitely be returning to make more purchases and I will let family and friends know about your store as well. In fact all your salespersons are very friendly and welcoming.

I was looking for a new sectional for my family room and getting discouraged as I had been to 3 other places with no luck. Then I came to Ashley Furniture and BAM! My saleswoman, Jaliyah, was so knowledgeable and caring.. all I did was tell her what I was looking for and she guided to EXACTLY what I wanted!!!! Thank you Jaliyah… you saved the day!!!!

Worst store ever I won’t recommend anyone buying ashley furniture because of their bad customer service. 1st I had a bunk bed for my kids room come with the wrong color 3 times and solving the issue took me 1 month and a half with me talking to them every day and after sending the right color they dropped the one with right color and didn’t assemble it until after calling them 4 times and spending hours over the phone. Other issue was a self assemble coffee table that came with broken pieces I called more than 30 times within 45 days and didn’t get the replacement parts yet.

Bad delivery, they change the day and the time 3 times!! Try to save $ on ashley and we take off from our job 3 times!!

Zahraa was an excellent and professional sales representative! I had a wonderful experience with her and she knew exactly what I needed!

I had the Absolute best shopping experience at this store. I purchased a brown recliner from the clearance department. I got an Excellent deal and was also received Excellent customer service from my sales person: Zahra Almuktar! She is professional, knowledgeable, and personable. She was patient with me, answered all my questions and helped me to fell comfortable and confident about my purchase. It's so hard to find good customer service these days and I feel like she should be commended. Thank you Zahraa 😊

It's was awesome I really enjoyed Jaliyah Nelson's she is a good salesman.she answer all my questions I really appreciate her.

Great experience, very happy with our purchase. Abee was super helpful taking care of us.

Rachel it’s a excellent Ashley representative and customer service agent. Need more personal like her.

Customer service was amazing love my sales rep Aala (Ella)!

The staff was excellent with service! Great place to buy furniture.

Amazing crew... Mohammed was very helpful and knowledgeable. The entire group supported each other and were quick to answer all my questions.

A great place for a home furniture

Five stars! Jaliyah was phenomenal. From the moment I walked in to the moment I signed for my delivery. Jesus was a big help. He is definitely Mr. Make it happen. Jaliyah has five star service without question. Ashley is my new furniture store!

Wonderful customer service. Ali Fawaz was very helpful and professional, I highly recommend going to Ashley’s in Dearborn and ask for Ali Fawaz.

Was greeted by Rachel L who was very nice, was not pushy. Rachel was helpful, answered all of our questions, offered suggestions, and understood our preferences. For our first visit, our experience was wonderful. We will definitely come back and hope Rachel is there when we do!

Ali was the person that took care of me, he helped me get what I wanted with ease. I appreciate the whole staff at Ashley in this location

Rockstar service! Mo (store manager) and his team are awesome, and go above & beyond for their customers and also for strangers in need. My identity was stolen and used to open a line of credit at this store, but Mo's quick thinking led to a subsequent review that prevented any purchase from being made & arrests being made in this case. Good things come to good people — so please go support Mo and his crew at this location. they rock!

It was time to purchase a new couch set for our basement and decided on making a quick stop at Ashley’s, and we’re glad we did! We were greeted by a kind girl named Alaa who made herself available for any our questions. I love that she gave us the freedom to walk around and get an idea of what we like but was still around to answer any questions. We found an unbelievable set that matched perfect in our basement within 20 minutes and were very excited that we pay 0% interest for the year! I was excited to work with Abee Abraham who took very good care of us. For the quality and price and customer service, Ashley’s in Dearborn will not dissapoint!

(Translated by Google) Ali Fawaz good sales man (Original) Ali fawaz good sales man

Rachel helped me find exactly what I was looking for with my living space. She was very welcoming with exceptional customer service experience and advice. I will send business to Ashley Furniture Dearborn

I had a wonderful experience at Ashley’s in Dearborn. Jesus really helped us and showed us lol the options with patience and expertise. Over all very satisfied with my finds and purchases from Ashley’s. A big plus was getting benefit from the Memorial Day sale !!!

I found a beautiful living room set at a great price! All went well!

Please avoid doing business with this location. Their delivery service is highly disorganized. They initially brought the wrong items to my house, then took them back, and instructed me to contact the sales agent I purchased from. Upon contacting the sales agent, I encountered extreme rudeness over the phone. She insisted that I contact the customer service myself, refusing to offer any assistance. Overall, I strongly advise against bringing your business to this location due to their poor service.

Don’t do business with this location their delivery service is so messed up and the staff isn’t really helpful

I was very pleased my first time at this store. Everyone was so friendly, very helpful and knowledgeable. They went above and beyond to help me I would recommend this store to anyone. Jesus was the gentleman who helped us and then the manager, but everyone in the store immediately was more than helpful, I would recommend this store to anyone A+ A+ A+ A+ A+ A+ A+ A+ A+ A+. This will be my go to store from now on and definitely will recommend to my friends. Awesome awesome awesome

Shaun was an amazing sales rep

We loved the experience. Shaun is awesome

Best prices with an accurate delivery time

Went in to browse but received great care from Jesus and ended up buying a new table at a great price. He took the time to check in on us and offered help whenever we had questions. He went the extra mile to ensure we were satisfied with our purchase. Will continue shopping at this location in the future!

Jesus was extremely patient with me. He explained every piece that I was interested in with much detail helping me to find the best mattress fit for me working within my budget. He took his time and gave me his full attention through the entire purchase. I would highly recommend him guiding you in your mattress shopping.

My experience was great, Jesus Bahena was very knowledgeable about the products in your store, he also kept in mind what I wanted.

Very professional and answered every question I had on each piece I looked at. Highly recommend . Amazing quality which u expect from Ashley !!!

Rachel was was great!!!

We had a very pleasant experience. Our salesperson, Ab, was friendly, informative and went out of his way to see that we got the best deal possible. Unheard of today where you're pressured to buy "up!" The furniture is top of the line and an awesome selection We recommend ASHLEY store in Dearborn. Ask for Ab. (Shout out to Rachel too. Sweet young lady who makes you feel at home)

Moe Abbas, he is an outstanding Sales Person. I enjoyed doing business with him. He knows bedding very well. Thumbs up to Moe

Moe Abbas really helped out with finding great furniture while also fully respecting my tight budget. Ask for Moe Abbas for a great and productive experience.

It was a great experience, Ali Fawwaz was of great help, he is very knowledgeable and very kind. We bought a sofa and a table, we ate very happy with the service

Rachel is amazing at her job, she has positive energy that invite you in. She deserves a rise, a promotion 👏🏾🙌🏾

Rachel was the BEST person! She didn’t give up until we found the right recliner and for the best deal!! She was beyond helpful and overall a great person to work with!!

I had an amazing experience with Shaun! She is nice, knowledgeable and is precise. She was able to get me the best deal for my furniture and I even got a protection plan. I highly recommend shopping with Shaun when you go to Ashley Furniture.

Everything here is so expensive, overpriced

AB was absolutely amazing to work with. He made it fun and was super helpful with any questions I had. Very personable and professional. Will definitely be referring people to ask for him!

It was beautiful

To costly!

The store is very clean, the staff friendly. Plus the sales people are friendly, knowledgeable and helpful. I will be back.

It was wonderful I really loved the great and friendly atmosphere and people that work there

My saleswoman, Allah, was excellent. Very courteous and helpful. Highly recommend her to other customers.

Shon was a joy to work with! Very personable and engaging!

Great experience! Rachel was phenomenal and very friendly. She went above and beyond to ensure I got the items that I wanted. I will definitely be back to see her. Thanks again Rachel!

Very helpful went above and beyond. Greatly appreciate their service. I will return

WE HAD THE BEST EXPERIENCE WITH JESUS BAHENA HE TOOK THE TIME TO SEE WHAT WE NEEDED AND HELP US EVERY STEP OF THE WAY AND WE ENDED UP BUYING THE SOFA AND LOVE SET THANK YOU FOR THE GREAT SERVICE

Worst place to shop for anything, I purchased a dining table not months later the chairs started to break and the table started to peel, I also purchased a bedroom set and the headboard is only attached by a couple nails on each side. UNACCEPTABLE. That’s very dangerous and the dressers cabinets keep falling out of place. Just do yourself a favor and don’t shop from Ashley!!!. I tried getting returning these cheap furnitures but apparently I’m 8 days over from my 1 year warranty. Don’t shot here, save your self the time and money!!! I’d rate this store a zero if I can!

Sales Associate Rachel Lotts was very knowledgeable. She listened to me and made helpful suggestions. It was a pleasure to work with her. She has a wonderful personality.

I had a great experience with my Young salesman, I hope my furniture will arrive April 5 and everything will be great.

Ok, so I never leave reviews and the fact that I am right now speaks volumes!! Mr. Jesus Bahena is the walking example of professional, patient, honest, knowledgeable, and dedicated but NEVER forceful. We bought many items for many areas in our home and he was just great! My husband and I truly enjoyed spending every penny we spent with him and have no regrets! He has true hospitality that makes me want to come see him again and refer him to everyone I know! If you’re spending a little or a lot please ask for him, weather your looking in the bed department or for your living room and dining room, he is the guy you need so please don’t miss out on a great experience!! Thank you oh so much! - A Very Happy Customer

Excellent staff and great selection!

Very helpful and kind staff., clean place and abee the assistant manager was a great help!

From the moment I walked through the door was a great experience! Staff was amazing and so helpful! Walked out with a new sectional and is being delivered tomorrow! Thank you

I want to say thank you to Ali Fawaz. He was so professional, helpful, and kind. I highly recommend Ashley Furniture. They always have the best deals.

It was very pleasant, Mohammad did a great job accommodating our needs.

Amazing customer service Ali fawaz made my experience very smooth and easy.thank you so much for your help this is a wonderful location definitely going back in the future

Very expensive and sales team are not that very helpful if you are looking and shopping.

From picking my new bedroom set to making sure I got everything I wanted ABEE AND his delivery team did just that I will be back to purchase more things in the near future

Great place to shop friendly loving helpful people!

Customer service was outstanding! Friendly, welcoming,and knowledgeable! Jesus is the guy to go to!

Great service! Abee assisted me and was very helpful.

My experience with Ashley was fast and hassle-free. Mo A. delivered exceptional service in guiding me through the process of finding the right furniture for my life situation. I couldn't be happier with my furniture, Mo's service, or Ashley. I'll continue to shop here.

Jesus was an ABSOLUTE PLEASURE to work with. He was very professional and had a warm, welcoming personality. He went over and beyond to show me various styles, colors, and accessories that might compliment my purchase. And even went as far as to educate me on the types of mattresses that could be purchased at a very reasonable price. Everything that was recommended by Jesus I have placed in my mental shopping cart! Products were great, but the service was even better. When I do return to Ashley's I will be looking forward to spending with JESUS BEHENA!!

I loved Shaun! She’s the best sales rep, perfect personality.

Zahra was great! Helped me find what I needed and she was extremely kind. I had a great experience at Ashley.

The sales woman never left me . She asked what I was looking for. She advise me to walk the floor. Then she went looking and she found the perfect item .

Awesome customer service From Rachel

The experience was honest and enjoyable. Having done our research, and with our first time going to Ashley, our salesperson named Sean (female) helped us get exactly what we wanted. Her demeanor was cordial and relatable; she is a military veteran like me. We had a bad experience at Gardner White and will be going to Ashley from now on.

Very frustrating customer service process. Very unprofessional and the delay time in their ordering and servicing process is terrible. Definitely would not recommend.

I would like to Thank, the phenomenal team at the Ashley Furniture Store, in Dearborn Mi., for assisting, in purchasing some ideal furniture for my apartment. Not only was the sales representative, and staff courteous; their helpfulness and attentiveness was on point. I would recommend, that anyone who's looking for some new furniture, to give Ashley Furniture Store a try. Thank You, Ashley Furn . for making my day pleasant 👍👍👍.

Shaun was amazing to work with! She showed me several couches and was patient with me until I found what I wanted. She also showed me more ways to optimize my smaller space by adding in a sofa table. I am now even more excited to move thanks to Shaun and I will be back for more soon!

Abe and Ali were super helpful. They made sure I got everything I needed.

Jafar and management team was very professional and helpful. I recommend shopping at Ashley Stores. Great experience!

Ashley store is a clean establishment, customer service friendly everyone was really nice and pleasant…

I really enjoyed my experience at Ashley Furniture from the sales staff to the manager and owner. They are fair, go above and beyond in their customer service efforts. I can’t wait to get my bedroom set!

Your female team member was in the elevator and the manager by the name of AB was standing in the door in front of her for 5min not letting her leave out. I’m not sure what led up to this but that Resulted in her starting to yell asking him to move out her way. The situation went on for 10min even after he moved she stayed on the same floor and was still argumentative. As a manger in retail at Meijer, The way she acted and screamed on the sales floor he was not wrong for asking her to go home for the day. She refused to go home. She refused to leave the floor. She refused to take even take a break. After the situation ended she went back to work and greeted and began helping the next customers to enter the building. But I was able to get a nice mattress and picked out a couch.

Rachael and Team provided excellent customer service while supporting my needs.

My items were cancelled and I was having difficulty finding out why and how and I jumped to the conclusion that this store was unprofessional because I called multiple times and no one answered. I forgot to also mention that my mom called the store also and was hung up on, but that is no excuse for the scathing customer review that I wrote. I thought that the fault of my results were the error of other negligence of the staff, but it was just a misunderstanding of the way that the system worked. I had neglected to confirm a pick up and the fault of the return of my previously ordered items being cancelled were my own. I went down to the store and then the owner took care of reordering the items again and even did it at an affordable price without me asking him to. I apologize to the staff for not being patient and jumping to conclusions when they were doing their best to make sure that their customers are getting what they want with minimal hassle. I am so sorry. Thank you for all of your help and Brian Grier thank you for your exemplary service. I love my bed and my table fits into my home perfectly. I love your services and I would recommend this Ashley store to other potential clients because they are the best. They are warm and friendly and even if you don’t see a person who previously helped you it doesn’t mean that they are not there, but that they have become involved with another client and you will be served by them or another staff member if they are available. I always say patience is a virtue and because I returned to the store not with the intention of starting a conflict, but with the intention of getting the information that I needed I was taught a good lesson. Knowledge is power and the right questions always brings in the right answers and that the right people will always help you at the right time. I appreciate your hard work and dedication and your honesty and willingness to tolerate irate customers like myself. Thank you for being so patient and helpful and kind even in the face of some of us customer who jump to the wrong conclusions about your customer service. I hope that you can forgive me and that one day I can make it up to you by buying more products from your store. Respectfully, Janicka

It was such a great customer experience working with Rachel. She was friendly, welcoming and very informative of the products I purchased. I definitely recommend her!

I had the greatest experience today. When I walked in the store I was greeted by the most professional salesperson. Her name was Shaun Hayes. Shaun took the time to help me find exactly what I was looking for when you talk about professionalism and knowledge about the furniture, Shaun is your go to person. I was very indecisive and Shaun worked with me. If your ever looking for good quality furniture and a person who will help you and make you feel comfortable, go to Ashley furniture in Dearborn and ask for Shaun. Thank you, Valerie Brooks-Jones

Had a great experience shopping there today. Ali Fawaz, my sales person really listened to what I wanted and and knew just where to find all the options to suit my needs. He was patient and professional.

Nice and very good experience,all who work there are great

Everything was easy going and no pressure I enjoyed my experience and the wife got what she wanted!

I had the worst experience of my life at the Ashley furniture store in Dearborn, MI today!! The manager Moe #201 is rude and disgusting! He refused to give me a receipt for my refund however just 10 minutes earlier I was given a receipt for money I paid which was withdrawn from my account IMMEDIATELY! He also refused to refund cash given! I plan to report this store to the BB Bureau!! I plan to tell all I know to never ever shop there!! The staff at that store are all CROOKS!!!

Our sales women was shay (spelling) is was EXCELLENT her and manager ABEE excellent team on staff that day they all was helping us in anyway possible I ve heard alot of things about this store being too high, racist or etc BUT IM HERE TO TELL YOU THERE NOT EVEYONE IS FRIENDLY AND WELLING TO HELP WE WILL BE BACK HERE TO KITCHEN SET AND BEDROOM SET GARDNER WHITE WATCH OUT

Service and selection was excellent , price was very good we are very happy…. Abee was friendly and not overbearing, gave us space but answered all our questions.. highly recommend

It was a nice and pleasant experience doing business with Shaun and the other sales associates at Ashley Furniture Store. Shaun was off on the day I planned to go into the store and purchase my mattress. However, she met me at the store to assist me. I am forever grateful!

Very good service.

I dint expect the delay I waited almost 4 months. But the delivery guys were great n very professional n fast.

Great experience, customer service was great !

Beautiful store and furniture, staff was professional and friendly.

Rachel and Shawn both ladies were Fantastic, Warm, Friendly, Welcoming and so very, very helpful. They definitely represented themselves and Ashley Furniture which made our trip to Ashley Furniture worthwhile! Customer Service was AWESOME! Thanks Again

Ashley sells junk furnature and will. It stand behind their warranty. Even if you buy the extended warranty, they will not honor it. Save yourself the frustration and avoid Ashley at all costs.

Shanita (Shaun) was so friendly and easy to work with. She made the experience 5 stars!

Buyer Beware. When finally assembled, after I waited weeks on the headboard, the bedframe that showed up was way wide and too short for the mattress and platform to fit in. I can turn the mattress sideways, but elevating my right arm and left arm does me no good. The pieces arrived separately and were not assembled until the headboard arrived, so warranty does not want to replace or return anything.

Ali and his team were very welcoming and professional from the moment we walked into the store! Ali went above and beyond in helping me to find an ELEGANT 4-piece dinette set. He was very knowledgeable about the merchandise and helping to set up a timely delivery for the set. I will definitely return to Ashley again for future purchases!

I enjoyed the sales staff they when over every detail A Good experience

Absolutely Unprofessional! The salespeople dont even know what theyre doing! They deceived me into signing a 1350$ deal for a mattress and that i could have an installment plan with acima for 3 months without interest. She told me i would pay 450$ a month and they would automatically withdraw money from my checking account. They said they would withdraw the money every other week and that i should have enough funds in my account. When the day came i didnt see anything taken out, i waited 1 month and nothing happened… I then called acima and they told me that i had to manually pay and that there was nothing called automatic pay in their system. I asked how much my total was and they told me 1660$ thats a 300$ increase which the salesperson never told me! They also have hidden fees that the salesperson never told me. What i found out was that the acima representative in ashley wasnt there and they took their role which they dont even know how to do! When i went back to sort the issue they told me nothing can be done and they were so rude and wouldnt admit their mistakes. Dont waste your money and time!

If you’re looking for furniture for any part of your house, or even decor - ask for ABEE as that man will go above and beyond to ensure you not only find exactly what you’re looking for, but he’ll make sure you receive it perfectly, and happily. Abee truly blew us away because we met Abee after having some problems. We went from swearing to never shop at Ashley again to actually adding more furniture to our order and now knowing we’re never shopping with anyone * other than Abee at this location. The best decision Ashley ever did was get Abee on board and we couldn’t be more grateful and impressed with his excellent customer service. Abee took care of our concerns with earnest and even kept in touch to ensure perfect delivery and satisfaction all the way through. Thanks Abee !

Elle an Jesus went above and beyond my daughter got her first place everything she got was top of the line they gave me the best price. Went the Gardner, White we went to value city, even Moe the manager stepped up, talk to us everyone did. She got white glove delivery. I’ll be returning she will be returning we couldn’t beat the price and they made us feel a family. We got the five-year warranty because we wanted to add onto her couch when she buys a house next year. Yes we looked at all of them stores seven hours of shopping and should’ve went there first Thank you from the that of our hearts

Beautiful selection of furniture. Very nice. Wish they had a clearance area like Art Van had. Very nice store.

Jaffer was our salesperson. Wonderful dude! Was very helpful & energetic. Will do business at this store again.

My Husband and I visted Ashleys. The sales person Jaafar Bachir was pleasant and patient, not pushy. Understanding our needs he guided us through the products and helped us find the right furniture. I recommend this store and sales person.

Brian L. Grier was very helpful from the moment I walked into Ashley furniture til I left. He helped my sister and I from prices and everything. You need more Brian’s. He rocked. Thank you

My sales person who was Rachel was absolutely great. She was very patient with me I truly appreciate her and the team.

Ali our sales person was so easy to work with, he was very knowledgable, and tried to help us beyond expectation! We will be back to work with Ali!

The staff was very friendly and super professional. I highly recommend. Especially Mohamad abbass the salesman was patient and very helpful

I truly enjoyed my experience at Ashley. Shaun is a phenomenal representative! She was patient, provided great recommendations and made sure my experience was pleasant. I am so happy with my furniture purchases.

Very friendly environment. Brian was very helpful, he greeted us at the door and helped me find what I was looking for quickly. Answered all my questions and he very knowledgeable. Would recommend Ashley to all my friends and family.

My sales person Rachel was great.

(Translated by Google) Very good service (Original) Muy buen servicio

Brian, was the associate that assisted me. He was very professional and very pleasant! Great guy!

Knowledgeable rep, low pressure! Will definitely be my first stop when looking for the next furniture purchase

I had a great experience at Ashley furniture today I was greeted an offered other choices the sales personnel was friendly helpful til the end not to mention my service went quickly only think I would add is to ask before just giving far as warranty

Rachel at the store was AMAZING! She sold us on something we initially didn’t want but it works perfectly for our space. She was patient and kind and amazing at her job. We will definitely be back to see her

I love Dearborn.. they did an awesome job

Very good!

Very Helpful. Thank You

(Translated by Google) Good service, they have nice furniture and at affordable prices (Original) Buena atención, tienen bonitos muebles y a precios asequibles

Fair pricing and awesome customer service. Saleslady was very knowledgeable and polite and the manager was very reasonable and helpful.

Delivery quick, efficient and professional.

My mattress was delivered fine but, i am still waiting for the mattress topper.

I called to find out if they had a specific sectional in the store. The Manager actually confirmed it was on the sales floor! My salesperson, Shanita, exceeded my expectations for service. The store has huge selection and amazing customer service.

Karma the sales professional was awesome. She made everything easy to find and helped with my decision having multiple to choose from. I am definitely a new and an ongoing customer.

Loved my sales representative Shaun she was wondering personality was so bubbly she was so happy to help I honestly came back there just to shop with her.

My overall experience was great. I'd shop there for all my furniture

what can I say about Moe! The 5 stars given is not enough! I want to give 5 more .i came in the Sunday after thanksgiving looking for a queen bedroom set for my daughter , Ashley’s was my final stop after a long day of shopping I was going to give up . We found the set there and Moe gave us a great deal and explained everything in details and gave me a delivery date . The delivery was prompt and they were courteous but when it was time to build the bed the company only sent 2 out of the 3 legs for the slat so I was disappointed and thought it will take forever for them to deliver it plus my daughter didn’t have any where to sleep that night but the couch because we had emptied the room. I called Moe , explained what happened and sent pictures so he came 2 hours later after his shift and put it together for her I don’t think any salesman or manager would ever do that. My daughter was so happy that night .She was super excited for her new room and mattress 2 days later she told me she couldn’t find the plug in and remote for the LED lights that was attached to the bed .guess who rescued her once again ? Moe did For the best deals and services I totally recommend him he works from the heart and cares about his clients .

Well my wife and I was just going to look and we let with a brand new set of furniture, first the store was first rate, very beautiful a huge variety to choose from, and then the customer service was a home run!! My wife and I value customer service and Ashley has that, we felt at home right away the sales man was very accommodating to our needs, he made us feel comfortable right away, I would definitely recommend Ashley furniture to anyone looking for fantastic furniture and super customer service!!

I came in looking for help finding a dining set and a rug. The staff pretty much ignored me so I'll find my furniture elsewhere.

Had a great experience with Mohamad.

everyone who works there is very friendly and helpful they took there time to help my mom with her purchase and gave her a very good deal i’m very thankful:)

poor customer service , each one of them say different policy , Mohammed el Mohammedy The store manager is the worst manager I ever deal with ,, he was yelling at a customer when I walked in, and lie about their policy to me , shame on you, Ashley hiring people like that

The sales person Ms. Karema and her helper went out of their way to help me find the lamps I wanted. Thanks to them both.

Brian met me at the front of the store, asked me what I was looking for, and then was able to direct me to exactly what I wanted. He's extremely skilled and extremely knowledgeable of all the products. Definitely the person you want to be working with!

Great experience with shanita God always throw the best people at me she was great! Ashley in my home now

The salesman was very nice, patient and helpful.

Very expensive

An array generous selection of quality and beautiful furniture to choose from, which made it difficult to make a choice. No pressured sales. Delivery was professional and willing to place/set up furniture.

Great service

Very nice customer service.

If you’re looking for an overall great experience visit this store!! Moe the manager and Moe the sales representative were amazing. We were having a hard time with sizing and I was pretty confused about the measurements. Moe the manager rearranged the whole sectional to show us how it would look in our living room. He was very professional and personable! Not to mention they also price match, which was a plus. We left very happy with our sectional and coffee table! Definitely a returning customer!!

The staff was really helpful

I had a superb experience at Ashley Home Store! Our sales person Karema Regular was, knowledgeable, patient, extremely personable and made us feel comfortable that she wanted us to be satisfied and happy with our purchase. I will be coming back to Ashley Home Store often and Karema is now OUR sales expert, consultant, and now “friend”❣️ we’d also like to thank Mo who made us feel at home (as we were there for quite a while)!

IT WAS TRULY AWESOME!~THE DELIVERERS WERE PROMPT, HELPFUL AND VERY PLEASANT!~

It was the friendliest experience with Shanta while I was here and got a STEAL of a deal compared to other stores!

Mo the store manager was very helpful. He took his time answering all my questions. I will definitely buy from him again.

I got approved with NO CREDIT!! And got my items sent to me fast. I am glad I got the sofa I wanted and the Acima girl in there was super nice, we sat and chatted while filing out the application. I did it all on my phone it was very private and she was respectful of the information that was being needed for my application. Check her out she is a sweetheart.

I'm so Thankful and blessed AMEN.

Great quality. They we're helpful and answered all questions we had.

Customer service was great!

Thank you so much to Jaafar and Manager Moe for helping us get our Sofas and the discounts they were incredible and help us so much. Love my experience Thank you again for all the help.

Great customer service and experience! Shaun, Jaafar and Moe were all very helpful, kind and patient with my multiple visits in this store! Delivery was quick and smooth as well!

I would give no stars if I could. After one failed delivery with another company I went to Ashley. The salesman went through a whole show of looking up my selection to make sure it was in stock and told me with his whole chest it would be delivered that immediate Saturday. I asked if he was sure and he affirmed it. I spent Friday night clearing my living room (we've just moved to Michigan.) I didn't get a confirmation text or email but I thought maybe it was too close to delivery to cycle through. Saturday morning, no texts no updates. Being familiar with Ashley's overall reputation I called to check the status of my delivery....two weeks. This man looked me in my face and BOLDLY lied. The lack of ethics and integrity was breathtaking. I proceed to call the store to cancel the order based on principle. The girl who answered was confused, couldn't help but said she'd have a manager call me back in 10 minutes. The clock is still ticking 4 dsys later. I went online and relayed my request for cancelation- and was told by "Mariah" who I think was in the store, that they would process the cancelation and refund my card- but only after "the manager" (available as a third party online apparently but not by phone, cowardice if you ask me) tried to offer me alternative choices to the piece I had deliberately selected. Mariah advised I would receive an email confirmation. I took the time to screenshot that conversation. Monday morning arrives. No confirmation emai. Back to customer service online where I speak with Ms. Leeks, who says they are processing the refund but Ashley no longer sends email confirmation, a direct contradiction to her counterpart. If that doesn't say "We're unethical and will take your money and not deliver, I don't know what does. I'm done with Ashley. This location is simply not to be trusted. Buy at your own risk.

Thank you! Great work!

Karema was wonderful

Great service. Nice people!

Outstanding customer service. Moe Merhi was very pleasant with plenty of patience with my indecisive mother and did all he can to help her find the perfect bedroom

This is the very first time my sister and I vist this store. Brian was super brilliant, knowledgeable and professional from being til the time we left. We thought we were just checking out the new Ashley Outlet in Dearborn, but Brian listened and gave us exactly what we wanted. We made a large purchase on quality furniture. Thanks again Brian for making our day. At home...and still excited about the purchase at Dearborns Ashley Outlet!

Worst experience I have ever had! I will never shop here again! I was willing to overlook two employees getting into an argument and fighting over a customer, but the next day when I went to pick up my furniture because I was told they don’t deliver discounted furniture, I was told I cant pick up furniture an hour before closing which was never disclosed to me. But I rented a uhaul to pickup furniture, so after explaining me and my husband could move furniture ourselves, they agreed but very clearly the employee Brian and Moe especially had an attitude. The furniture was brought downstairs and my husband was told to “meet” in the back of the store. I was told to finish signing at the counter where Moe Al-ma*** was. I politely asked him if when he got a moment I could ask him a question as he was finishing my order. He told me “no!! All I want you to do is sign this paper! She put in here that you were picking up from the warehouse and now I have to redo it! So all I need from you is a signature and you can leave!” So, I was realized that there was more in play here, as the customer next to me was of the same shade as Moe. Who Moe was very polite to and told “give me one second sir and I can answer any questions you have.” So I signed paperwork and moe said your done. And turned to other male customer with a smile and said ok sir I can take you. I assumed Brian had already taken my couch to the back where he told my husband to meet him. I walked around to the back where my husband said no one ever opened the back door. We waited 20 mins, and no one came. I rang the door bell, knocked nothing. I waited at back and husband went back into store. Finally Moe yanked the door open saying nothing to me rushing my couch out clearly upset. Another man came out and saw how aggressive Moe was being and said hi maam and helped the couch onto the uhaul. We found out that Brian had told my husband to go the back and then he left and ended his shift without telling anyone else we were waiting back there. The question I wanted to ask Moe initially was if I could make more purchases while my couch was finishing. But I decided to take my money elsewhere as he clearly didn’t want MY money. Got home and realized they removed 2 of my pillows before opening the door in the back as they were on the couch when it went to the back. Never again Ashley, as I felt hurt over how we were mistreated.

I have had nothing short of a nightmare! DO NOT SHOP HERE!! They do not have a problem taking your money (and I spent a lot) but the customer service after is HORRIBLE. They drag you along, tell you things that are not true and pretty much ghost you. Moe was our salesman and he was rude, demeaning and condescending every time!! Save your money and frustration and go elsewhere, trust me!!!

Excellent

They take advantage of people. My mother clearly said NO to getting an ashley credit card and the salesman signed her up for one.

Previously had a bad experience with Ashely. Really never wanted to shop there again. But I saw this bed and really liked. Went to a different Ashley's location. Sales person was very nice. And made up for my previous bad experience.

Horrible, save your money and go elsewhere

This place has some beautiful furniture and is very clean. I only received help after asking about the restroom.

Amazing I left very happy

The salesman, Brian, was professional and courteous. I was purchasing furniture for homeless families, and he went above and beyond to assist me in selecting furniture within my budget, and stayed after closing hours. Great service!

Very personable great customer service, and patience.

They are very good helpful and the employer is very nice

I was impressed with Mo (not sure of spelling) at the Dearborn Ashley furniture store. He was kind and helped me get a great bedroom set at a great price! I’ll go back whenever I need more furniture at a discounted price! Thanks Mo!

Staffs are very helpful and very knowledgeable. I recommend Ashley home stores furniture to my friends

Excellent service and extremely knowledgeable.

Prices are crazy but monthly payment without interest would help. Hopefully I get my equipment with discount, great customer services.

Very nice customer service. Good prices!!

Very patient Called back as stated

The salesman was excellent. However the store advertisement as far as the financing is misleading.

I am vary satisfied with the service I have received from Ashley. Thank you, very Much will be shopping there again.

I enjoyed the furniture displayed and chose a sofa bed & lounge chair. I plan to return for more!

Very pleasant and professional

Fawzi is so kind and he made my experience at Ashleys very pleasant i will definitely be returning to Ashley Dearborn the entire staff was so kind!!!

We had a pleasant experience and the sales person was kind and patient but seemed like he was new as he was not aware of a lot of things and we had to price match it ourself from the website and the manager stepped in to assist us in ordering box spring and mattress from the website. That saved us a trip to different store and extra shipping cost.

Very expensive

Met Jafaar who was super helpful! Dedicated a lot of his time helping me pick and choose..if you visit, look out for him, he's your man.

Salesman was very nice and helped me choose the furniture I wanted including the color

Fawzi did a great job and helped us get our perfect sofa. He also gave us a labor day discount. Furniture quality at Ashly is top notch. Highly recommended

Great so far

Bright, clean, friendly Brian Grier is AMAZING!!

The sale person was extremely patient and I appreciate that.

Professional and courteous, I would recommend to anyone looking for Quality products at a good price

My first stop became my last in search for a comfortable twin bed. Upon entering the store I was greeted immediately & offered what became patient assistance! I was shown several beds, purchased one and left very impressed within an hour of arriving!

Smooth and easy process. I went in there receive a warm welcome got what I needed and it was delivered the next day right on time. Couldn’t believe it.

This was the worst experience we’ve ever had ordering furniture. We were told when we ordered it that it would be delivered in 1 week. After they had our payment, that all changed. It was three weeks. Then it was four weeks. It kept getting longer and longer and we couldn’t ever reach an actual person to find out what was going on. We were sitting on bean bags in our new townhouse because we couldn’t get our couch! We ordered our furniture on April 19. The last piece was delivered on June 20. This was AFTER our chest of drawers was delivered damaged and a four cube organizer was delivered damaged that they refused to replace. (Shout out to Jamie at the store who made this right for us! She was the only glimmer of hope in the whole process.) After multiple unsuccessful phone calls and trips to the store and 2 months of waiting, we finally got everything. It would be very difficult for us to recommend Ashley based on this experience.

Very nice customer representative, courteous, pleasant and professional

Very, very nice/clean store and Brian Grier was very thorough in helping my mom and i pick out a headboard

Welcomed upon arrival by the store manager Charles. He's an amazing person. I bought a mattress. I had no idea which one was what. Brian Greer stepped in and got me together. Made my stressful day a pleasant day. Thank you

No one is willing to help. everyone acting busy, While using their PHONES. This is my 2nd experience at this location. BY THE WAY, plz MAKE SURE TO WASH YOUR WHITE COATS It's embarrassing

Best salesman ever Great job gentlemen I will be recommending you guys to everyone I know

Sold me broken table You have to send text to get it fixed then they said it is sold as is Very ignorant about the computer process Very expensive They don’t have direct phone to the store I have to drive 5 times to the store because my order missing items I will never ever go back to their store The bed has mini holes I don’t know what they are Definitely don’t be a victim

Thank you so much for the Great experience. I honestly forgot her name that helped me but she was very educated with the furniture and knew exactly what I wanted. Thank you so much I will be back in the future.

Kyla was a great listener. She paid attention and knew exactly which pieces to recommend.

Everything was great, service was A1 and Jafar was great and helpful, I would definitely come back again and again. very relaxed and comfortable experience. Very knowledgeable and friendly experience

Moe provided great customer service. Even when he realize he wouldn’t be getting a commission from the sale, he still went above and beyond throughout the buying process.

Sales rep, Andreas Agrafiotis was informative and professional, did a great job 👏🏻 store was very clean and friendly staff.

Decent selection but the salespeople were bothered that I was there.

I had an AMAZING time as a first time buyer in the store. Evonte was my sales person and he made me feel 100% at home and comfortable during my visit. His knowledge on the furniture combined with his great personality sold me. I will be making another trip back to Ashley’s!!!

I was very happy to do business with Ms Ashe. She was friendly, knowledgeable and a pleasure to talk with.

DO NOT COME HERE! They keep changing my delivery date without me even knowing. They won’t even contact me to let me know what is going on. Every week its another excuse on why they can’t deliver my furniture which has caused me to lose money for taking off multiple days thinking that my furniture would be delivered. This place customer services sucks for real. I wouldn’t dare waste my money nor time on them again. Lesson Learned. These google reviews are real and will save you your time and good energy.

When I walked into the showroom I was met by a young man very very nice, his name was Brian.I told him I looking for a love seat for a new home I'll be moving into soon. I gave him some details of what I had in mind. He was very patient as I looked through the showroom at the different choices. He and I found one I really liked; after he measured it for me, he got his computer and gave me the price. I was very blessed; he wrote it up, I paid and can't wait to have it delivered! Brian was so professional, respectful and kind; I wouldn't hesitate to refer someone directly to him anytime! Brian is "Management Material" Ashley Furniture, I mean that! I've been a business owner for years in our family business and he was great! Did everything right; just thought someone needed to know. God bless you Brian for blessing me! Glenda R.

They will do their best to scam you in the store, and when you try to call them on phone, they will never answer. One of the sale person was literally fighting his workmate inside the store. Worst furniture store I have been to so far

Excellent service. I will definitely comeback to this store. Thank you 😊

Great customer service, will recommend

Great experience! Quick and easy. We went in, were kindly greeted, Evonte took his time with us answered all of our 101 questions. Other members were also coming over to help. We’re looking forward to when the furniture arrives.

I recently made a purchase from Ashley Dearborn Store, and I couldn't be happier with my experience! From the moment I walked into the store, I was impressed by the warm and inviting atmosphere. Moe our sales Associate was incredibly friendly, attentive, and knowledgeable about their products. I was looking for a new sofa for my living room, and I was amazed by the wide variety of options available. The store's layout made it easy to browse through the different styles, colors, and materials. The sales associate, Moe, was exceptionally helpful. He patiently answered all my questions and provided insightful suggestions, helping me find the perfect sofa that matched my preferences and fit perfectly within my budget. Overall, my experience with Ashley was exceptional, and I highly recommend them to anyone in search of quality furniture and outstanding customer service. I'm already planning my next visit to explore more of their amazing collection.

Very knowledgeable and patient.

Great experience!!!

Salesman Mo and Charles were excellent other workers chipped in very friendly and patient I ordered a otterman foot stool couch with a otterman connected and a table I was assured delivery would be Thursday no furniture called Mo he could not get a reply finally someone says the 27th it would be in the warehouse delivery set for the first in the meantime I went by their word and got rid of old furniture so disappointed I just called and cancel the whole order I really liked that set if only their delivery dates were more prompt it would’ve been excellent the 3 stars are for whoever doesn’t have their connection together but as far as Dearborn stow goes excellent personnel. Thanks again Charles and Mo I wish it had worked out

We’ve come here twice before with very positive experiences, however, this last time the salesman helping us was extremely rude and unhelpful. He had a very bad attitude, we came in ready to buy exactly what we want and left unable to buy it because of him. His name was “Moe”. Continued insulting us in Arabic so that the other workers don’t understand what he is saying “our people expect everything for free” … won’t be returning

My experience was not very good. My salesperson Elonte was very nice, but the other people that I dealt with when I went to pick my furniture up were very unprofessional. I purchased a floor item and I asked them to have it wrapped when I picked it up to avoid damage to the items. They said that was not a problem. They did not wrap it, they scratched it and dented the corner and basically told me "too bad for you". I was informed that since it was a sale item, they would not be marking it down any further eventhough they were the ones who damaged it when they brought it out! It was not damaged when I purchased it! They did not even offer to replace it. I was very disappointed because I held Ashley Stores to a much higher standard.

Service was quick, was able to place an order and be in n out within 30 mins.

JAAFAR is very professional and courteous! I’d return to for his service!

nasty!!! nasty and rude!!!

Awesome sales person. Moe Almahmoud went above and beyond to get us the set up and product we wanted.

My only reason for 4/5 instead of 5/5 is due to the computer system being down, so I had to have an invoice emailed instead of paying at the store. The customer service from my sales rep Keyonté was great.

They have an ample selection of furniture at reasonable prices. The only issue is that somehow their system has been down for some days. Interesting enough you can place your order online and even get it scheduled for delivery. I wonder why they won't tell you this tip on the show floor...

Been there twice in last week but can't get order in because computer system is down.

My experience with my sales person was very pleasant. She was patient with me and not pushy at all. In fact all the sales people I came across were very nice. I felt like a special client. The best part of my shopping experience at Ashley’s was the discounts I received!!!

It was a great experience everyone was beyond helpful and nice to me and my family.

Great sales persons! Great selection! Keyonte did an excellent job of answering all my questions and was super-professional! Michael was very professional and kept me engaged in my shopping experience.

My husband and I made a purchase of a mattress, adjustable base , two pillows and a mattress cover. On the way out the door our sales rep Brain Grier stopped us and stated he was able to give us a second mattress cover (the more expensive cover we opted out of getting) because of the type of items we purchased. Of course we said great and then went on our way. Days later I went over the bill and there was the charge of $339 for the mattress pad that was gifted to us my Brian Grier along with the mattress pad and other items we chose to get. After several attempts to contact Brian I finally speak to him. He explains a discount is taken out the cost of the mattress however it will not reflect on my bill. “That doesn’t sound right Brian, I said “ I go on to ask if he took off the mattress pad will it effect the price of the mattress? He tell me he’d give me a call back after he looks at the bill. I never received a call back. I get him two days later and ask the same question. He stated that if this issue is going to cause a cancellation then he’ll jus get a manager to fix it and he would call me back before the day was out, I heard nothing . I tried over two days to get an answer from Brian. Mgt team kept passing me along to the next person and staff stopped answering the phone. After being full of frustration and delivery day approaching I decided to go to the store. Sales manager chose not come over to speak to me due to interviews being conducted. Rep at the desk had to run back and forward relaying messages. In the end the rep went over the bill and concluded in fact that nothing was taken off the mattress and BRIAN GRIER HAD IN FACT OVER CHARGED US. Desk rep was able to fix the bill. Today is delivery day. A time and day set at the time of purchase . Yesterday I received a confirmation text, I confirmed. I then got an “all set “text with delivery date and time frame. About an hour after I received another text asking me to choose and delivery date and time. I call back in and they said we don’t have a delivery date set but we could always schedule one. 😤😤 At this point my husband has to take over. He goes to the store . They asked him to email a pix of the confirmation text and said they would see what they could do and would be in touch. Here it is delivery day . No call back, no delivery, no nothing. We will be canceling the entire order and going to Gardner White, Value City, any where but Ashley Furniture Store.

Was shopping for a dinning set and I was very happy with my purchase and the transaction was smooth

My experience was amazing. My salesperson was truly amazing also. My bedding expert was just that . I’m thankful for my purchase with Ashley Furniture. I would recommend Ashley to all my family and friends. Thank you Ashley Furniture.

Kasem was amazing he was honest and helpful. I found exactly what I was looking for with his help. June 15th tell him happy birthday 🎈

Horrible customer service and refuse to price match from their own website. Will never shop there again!!!

Nice place, helpful and welcoming staff! Charles was helping and assist me very much! Thanks Ashley

Very helpful and resourceful!

Update, the rep, Brian Grier is very professional, I have not received my furniture, requested a refund twice, and no update. Do not order from Ashley Furniture, their system has been down for months and receiving the furniture I purchased is impossible. Very knowledgeable staff, extremely helpful. The consultant that I worked with, Brian Grier, did an excellent job finding what I was looking for, in the price range I was interested in. He is very professional and I would refer anyone that is looking for furniture to him.

The Salesperson, was very professional. He listen to what I was looking for and took the extra steps in helping me to find the item. He was very knowledgeable about the item and it helped me to make a decision that I'm pleased with. Representatives with services like this, will keep customers coming back. Thanks Ashley Store

Hi I went to the Dearborn location and Chanya Rich helped me! She’s originally from Madison Heights but they had her helping out at this location! She was absolutely amazing! I love love loved her! She helped me out looked for ways to help save a little money and genuinely made me feel as though she cared for me and not just my money. The only negative part of my experience was when I believe the manager came to “help” her and then tried to rack a bunch of different stuff to my bill. I had explained I didn’t care or need the warranty and she pushed and pushed for me to get it like 5 times after I already said no thank you. She then got annoyed at the fact that I signed up for the package to be dropped at my door rather than have them assemble it (it costs more when they assemble it) and she essentially scolded the lady helping me for telling me about the cheaper option. If you do go to this location I highly recommend you steer clear of the older woman with glasses (I believe she’s the manager but I’m not 100% sure) all she cares is to make the most money possible. Otherwise very positive experience with Ms. Rich. If you CAN I would honestly take the trip down to Madison Heights rather than here if everyone is as helpful as Chanya!

I placed an online order at the beginning of April which is couch love seat oversized chair and ottoman. Pieces were on back order then recieved delivery date of May 14 between 1145-245 and delivery time keeps getting pushed back farther and farther when I called delivery to complain they said the 3 hour block is just an estimate then when asked to speak with a manager my call was placed on hold and disconnected. Horrible customer service and I will never use them again or refer them to anyone

Very good. Michael was very patient and knowledgeable with everything I was looking for. I saw some items I might buy,in the future.

Friendly staff

you are the best

Go see Chauncey! He got the deals!!

Brian, our salesman, was very accommodating. He showed us several pieces and helped us find one that fit our space appropriately.

Salesman Moe was very knowledgeable about the product . Excellent!!

Kassem was wonderful. Love the store and will be back

The sales person was excellent, he wasn’t pushy and he was very patient.

I will always shop for my furniture at Ashley, they were friendly and very helpful, u can't go wrong going to Ashley furniture

Great attentiveness and customer service

My sales associate Andreas was very helpful and attentive as I was looking for a cocktail table and my friend was looking for dining room chairs. In the midst of a medical emergency he attended to his co worker yet assuring us that he would be back to us ASAP and he was. .

(Translated by Google) Very good attention and very nice everything (Original) Muy buena atención y muy bonito todo

Awesome store to be in very friendly people everybody's willing to help and explain stuff to you that you don't understand or do not know and go over and beyond I think their duty to deal with people like me and I'm not even going to talk about that but I just sent I appreciate them

Me. Moe was very respectful and knowledgeable and made our purchase very easy to make the final decision.

They sell you what they don't have and lie to your face about everything. Waisted 2 weeks waiting for a bed set that never arrived. Good luck!

Salesmen Andrias and Brad were polite ,very helpful, and had good attitudes. I reconnend asking for them when visiting the store: The store has an awesome selection.

Nice selection of quality furniture. Helpful and knowledgeable sales staff.

Furniture arrived in terrible condition. Table top and stand were warped so badly( 1/2 " shim needed to stop table from rocking), that the delivery team were unable to explain this. We also only received 3 of 4 chairs ordered. Those 3 chairs were damaged due to over tighted screws during assembly. This was reported on the delivery sheet by driver. We didn't sign for delivery specifically for this reason. Yet, when we checked the site it showed someone's signature. We made a number of calls on what was happening on our complaint. Purchase date was 3/28/2023. Please remember not to pay full amount before delivery, if they will not deliver with partial payment don't buy... If you do buy your recourse for canceling order will be Small Claims Court (which will be our next move).

Very attentive sales people found what i needed .

Moe is the best salesman I ever met very helpful and straight to the point just what I like 👍

Brian was very good and informative....

Excellent services from Angelique. She was the reason I came back to this store after shopping around.

Chauncey was awesome attentive and funny I'm glad I stopped in

Nobody wanted to greet us. So we went and spent our 5k elsewhere....all these kids in suits checking their tiktok..

Love the staff here. Friendly and kind

I don’t normally leave reviews but Chauncey was super helpful and went above and beyond to help us when purchasing our new living room furniture. 10/10 would recommend shopping here!

Associates were very kind and knowledgeable about the merchandise.

Such an enjoyable retail experience, which can be rare. We worked with Moe, who was super helpful, friendly, and efficient. Will be back for more!

I am huge on customer service and it far exceeded my expectations. Moe was great to work with!

Brian was such a good help. Fast and efficient. Will be coming back. Thanks Brian!

Great service, very professional

Always have liked working with Ashley. The people are friendly and helpful

Walked in, and nobody came up to me. One man looked up but didn't move. Saw two people sitting at a table looking into their phones, and they did not look up. Went upstairs, Chauncey finally helped me buy two bar size chairs. Paid and left with chairs. Saw a dining room set but said I'd get it somewhere else. I am black maybe that was the reason.

I rated 2 because they did try to correct the situation. Delivery was a debacle and item was wrong. I am working with Westland store manager to correct.

This was the worst experience I've had buying furniture. Delivery date is now scheduled a month after i was promised. They opened MULTIPLE Ashley credit cards in my name without telling me. Go somewhere else.

Don't trust them for take your stuff without see the stuff, because they cheat. The give me bad stuff frome the store, Don't trust them with the credit card they are Liars say there are no benefits, and this is a lie, and the fraud of profits exceeds 36%

Wish it had more options

My sales associate was very helpful and search for my item Joe in Dearborn thank you I will return

They have a decent variety

They are severely under staffed. I had to walk out no one came back to wait on me. Nice furniture selection. Kind of pricey though.

What a beautiful store!! Great furniture and I didn't make it through the whole place! The staff there is great too. Very attentive but not pushy. I was really impressed 😁