Ashley Store | Dearborn, MI 48126

It was a great experience everyone was beyond helpful and nice to me and my family.

Great sales persons! Great selection! Keyonte did an excellent job of answering all my questions and was super-professional! Michael was very professional and kept me engaged in my shopping experience.

My husband and I made a purchase of a mattress, adjustable base , two pillows and a mattress cover. On the way out the door our sales rep Brain Grier stopped us and stated he was able to give us a second mattress cover (the more expensive cover we opted out of getting) because of the type of items we purchased. Of course we said great and then went on our way. Days later I went over the bill and there was the charge of $339 for the mattress pad that was gifted to us my Brian Grier along with the mattress pad and other items we chose to get. After several attempts to contact Brian I finally speak to him. He explains a discount is taken out the cost of the mattress however it will not reflect on my bill. “That doesn’t sound right Brian, I said “ I go on to ask if he took off the mattress pad will it effect the price of the mattress? He tell me he’d give me a call back after he looks at the bill. I never received a call back. I get him two days later and ask the same question. He stated that if this issue is going to cause a cancellation then he’ll jus get a manager to fix it and he would call me back before the day was out, I heard nothing . I tried over two days to get an answer from Brian. Mgt team kept passing me along to the next person and staff stopped answering the phone. After being full of frustration and delivery day approaching I decided to go to the store. Sales manager chose not come over to speak to me due to interviews being conducted. Rep at the desk had to run back and forward relaying messages. In the end the rep went over the bill and concluded in fact that nothing was taken off the mattress and BRIAN GRIER HAD IN FACT OVER CHARGED US. Desk rep was able to fix the bill. Today is delivery day. A time and day set at the time of purchase . Yesterday I received a confirmation text, I confirmed. I then got an “all set “text with delivery date and time frame. About an hour after I received another text asking me to choose and delivery date and time. I call back in and they said we don’t have a delivery date set but we could always schedule one. 😤😤 At this point my husband has to take over. He goes to the store . They asked him to email a pix of the confirmation text and said they would see what they could do and would be in touch. Here it is delivery day . No call back, no delivery, no nothing. We will be canceling the entire order and going to Gardner White, Value City, any where but Ashley Furniture Store.

Was shopping for a dinning set and I was very happy with my purchase and the transaction was smooth

My experience was amazing. My salesperson was truly amazing also. My bedding expert was just that . I’m thankful for my purchase with Ashley Furniture. I would recommend Ashley to all my family and friends. Thank you Ashley Furniture.

Kasem was amazing he was honest and helpful. I found exactly what I was looking for with his help. June 15th tell him happy birthday 🎈

Horrible customer service and refuse to price match from their own website. Will never shop there again!!!

The Salesperson, was very professional. He listen to what I was looking for and took the extra steps in helping me to find the item. He was very knowledgeable about the item and it helped me to make a decision that I'm pleased with. Representatives with services like this, will keep customers coming back. Thanks Ashley Store