Ashley Store Grand Rapids, MI (Ridgemoor)

I had an excellent experience at Ashley. The first time I went to the store the sales associate Marcus was respectful of my time, due to my limited time to look. He gave me a quick overview and was very informative in a small window of time. A few days later I came back with my husband to look further and he was able to give us great ideas for the space we were working with. We ended up purchasing that day. Very happy with the purchase and service.

Great experience very helpful staff and above and beyond for military past and present

Worked with Marcus to pick out a new couch. Super easy, didn’t feel pressured, but he had all the information we needed, solid price, too!

Bought a lift chair from Kyle yesterday he was very patient , pleasant, kind , easy to work with and a good reason to come back to Ashleys to buy more. He made the shopping experience easy and painless he didnt push us to buy anything but made sure we knew all the options available. Good work Kyle

We purchased 2 power recliners at the store on 28th street in Kentwood. Mark was our sales person, highly recommend going to him. He was very personable and knowledgeable! Veteran friendly too!!!

Marcus was amazing at working with us to get our couch exactly how we wanted it and ensured the whole process went smoothly! Thank you:)

Very attentive staff, not pushy. Present, but also gives you space and time to look around. Explains features and fabrics well. Great shopping experience, Marcus is a great salesperson, very nice, knowledgeable, not just trying to make a sale. He made shopping with 3 kids so much less stressful!

Michael was an awesome salesman. Great communication and knowledge of the furniture.

Very helpful and very friendly staff

Saim was very helpful and friendly! He showed us all the options we were interested in and was not pushy. Would definitely work with him again. Also there’s a very large selection of furniture at various price points and styles.

We were in Grand Rapids for an appointment and since the Ashley Store was so close, we planned to look at some furniture after. The weather changed drastically during the appointment but we stuck with our plan anyway. 8-1/2 miles and over 30 minutes later, we arrived. Our sales person Mark was fantastic! He gave us time to unwind from the mayhem we had just witnessed on the Beltline, listened to my wife's excruciatingly detailed description of what she wanted, and pointed us in multiple directions. Just when my wife thought she found the perfect piece, Mark had her check out all the others that met her list of demands. That was very helpful; it was not about getting us to purchase furniture that is more expensive. Mark made sure my wife really took the time to relax and test out each piece, then go back and try the previous ones again to make sure we would be happy with the furniture. I really appreciated that part of our experience and it kept us from settling on the first pieces that felt comfortable. We did not intend to make a purchase when we arrived, we were only there to check out the selection and look at some other furniture stores later in the week. With Marks knowledge and patience, our purchase was not an impulse buy and we did not settle for something else, he helped us find exactly what we wanted. Even though the weather and road conditions worsened while we were there, we had such a pleasant experience at the Ashley Store with Mark that my wife and I were still happy and relaxed after the 2-1/2 hour, 60-mile drive home and the chaos that unfolded around us. Because of that, we will be back "to check out the selection" when finished with our kitchen remodel and move on to the dining room.

Marcus was friendly and helpful without making us feel pressured.

10 minutes previous to visiting Ashley, I walked out of the Lazyboy showroom because the saleman talking to me dissappeared. (Not just for a minute or two but much longer) In addition to finding the recliner at Ashley my wife wanted at a better price than Lazyboy, the service was night and day. The veteran's free delivery and appreciation for my service was a nice touch.

We went to Ashley hoping to find furnishings for our new home, but we were unsure where to start. We found great deals on furniture we’re excited about thanks to Mark! He really helped us understand the difference in longevity and what makes Ashley furniture the way to go.

Great place! I was in 2 different times and both times Marcus spent time to help me make choices. Even though I left the first time undecided.

He was very helpful and friendly to his customer great customer service....tony

Very freindly and worked with us to get what we wanted highly recommended

Kyle was very professional, friendly, and approachable with any questions we had. He was very aware with knowing when to ask us questions as well as give us the time to look around a bit as well. Ideal salesman to work with.

I went in to Ashley to buy a mattress and worked with Robb. He was very friendly and gave me a lot of good information to help me decide which mattress I should get. I never felt pressured. He gave me time space to try any mattress I wanted. My mattress and base are ordered. It was a very pleasant experience. I would highly recommend both Ashley furniture and Robb.

Everyone was very nice! Kyle was great, very knowledgeable about the furniture- got exactly what I was looking for! Would highly recommend! Great customer service!

Very friendly and knowledgeable. Excellent sales person

Got a beautiful couch. Kyle helped us, he was so awesome getting us what we wanted.

Marcus was very knowledgeable and helpful!

We were so glad for Kyle's help in selecting a couch for our new home! He was very knowledgeable about the selection and great in walking us through the purchasing process. Best of all, he offered his insights and services with kindness! He offered great customer service and really added to our in-store experience.

Jeff was very polite and helpful. I really appreciated the acknowledgement of my service and the handshakes that the staff gave me. I would definitely recommend Jeff and the staff at Ashley.

I worked with Saim and he was very helpful. He knew about the products and helped me pick a couch easily so I was able to get through everything quickly!

Michael was very helpful and patient with us while we selected our furniture. He took the time to answer our questions and made the whole process easy and stress-free. We really appreciated his assistance and would gladly work with him again.

Marcus was very helpful and informative without being pushy. He helped us find the piece of furniture that was right for us. 10/10

Casey was extremely helpful and we’re excited to get our new matress!

Siam was a pleasure to meet and work with!

Saim was a great help and listened to our needs and found the perfect sectional.

No pressure mattress shopping showed us the mattresses and let us look with out hounding us or pushing us towards a certain brand

Everyone was very nice and took care of our needs. We got an excellent buy on momslift chair

We had an outstanding experience working with Kyle. From start to finish, he demonstrated exceptional knowledge about the products and took the time to thoroughly answer all of our questions without ever making us feel rushed or pressured. His patience throughout the decision-making process truly stood out and made the entire experience enjoyable and stress-free. What made the experience even more memorable was how personable and welcoming he was. He took the time to genuinely connect with us, even chatting with us about our home of origin, which made us feel comfortable and valued as customers rather than just another sale. That level of customer service is rare and very much appreciated. We are extremely grateful for his help and would highly recommend him to anyone looking for quality service and expertise when purchasing furniture.

Thank you! Kyle was great, as were deliver installers Taylor and Andre! On-time, easy to communicate with, would shop Ashley again!

Our delivery men, Taylor and Trent were amazing in their knowledge of how to best get our sleeper/sofa into our house. They delivered on one of our worst blizzard days and they still had 10 more deliveries scheduled. Thank you again Taylor and Trent.

A wonderful experience shopping at Ashley! Mark Babcock was incredible and helped me narrow down my sofa search! I could tell he was very genuine and really wanted to make sure I found the right fit for my family. Highly recommend shopping at the 28th St location and asking for Mark.

Serena is a fantastic salesperson. She gives you the space to browse and helps if you have any questions. She is very knowledgeable. Would highly recommend Ashley Furniture

Super friendly & helpful!

Serena did a nice job of letting us look without being over bearing and then was there for us when we found some options and had to narrow them down to exactly what we wanted.

Very friendly and efficient experience! Robb was very knowledgeable and helpful throughout the process!

Not a great experience after initial contact. Current communication is not good, at all. Lately have not received responses to emails or voicemails. Bought a chair for a veteran in need and can’t get any sort of response regarding delivery date.

Jeff was excellent! Very professional and helpful. He listened to what we wanted, as far as color patterns and textures, and we were able to find what we were looking for and within our budget. A positive experience!

Seamless and very smooth process. Marcus was great to work with.

My sales representative was very patient and understanding with me. She was knowledgeable in the product. We were successful in getting my living room outfitted.

Marcus was great to work with! He was very helpful and knowledgeable. Highly recommend going to him for your furniture needs

Went today to look at a Nectar mattress. Pretty much had my mind made up. Then Kyle walked into our lives. We looked at a couple of other beds and there was no comparison. The Nectar just felt cheap. Started thinking about it, and we're not getting any younger, and a nice adjustable bed was nothing to skimp on. We ended up spending more than I originally planned, but our bodies deserve it. Thank you for all of your help Kyle, you know your beds!

Saim was super helpful and kind to answer all our questions!

Great experience with Marcus

Great experience!

I was looking for couches in a particular size , I went to Ashley furniture. The moment I walked in Saim made me feel welcome . He found me exactly what I was looking for and the price was right . I truly appreciate his service and will be back in the future.

We worked with Jeff and had a great experience. Will definitely work with him again for future furniture purchases.

Marcus was very helpful throughout our visit, and answered any questions we had.

Robb took care of us and walked through the whole process of getting our coach. Great price, great quality, we’re happy with our purchase

Marcus was great! Went in inquiring about a bed frame that matched our already purchased dresser and nightstands. We were in with our infant who became fussy. Marcus knew just what I needed and performed everything fast and efficiently so we could get out of there as fast as possible. Thank you Marcus!

Saim at Ashley was great to work with for finding the perfect Dining Room table set! He took time to explain all the features and dimensions with us and gave us great payment options!!!

Marcus was an excellent help trying to help me find my mattress. He kept it 100% and helped me find the best quality for my budget

Kyle took great care of me and helped me find the perfect living room set. Very impressed with his product knowledge and the selection of options both in store and especially online. Looking forward to delivery of my new furniture.

We had a great experience today with Saim. He was very courteous to our family, giving us space when needed, or details when asked. Not pushy at all, and genuinely interested in helping us. Bought from him today, and will moving forward!

This is my first time shopping at Ashley furniture store and I was very impressed in what I saw! I was greeted with a very kind and professional gentleman, and he helped me out tremendously! He took care of what I needed and business! The store is awesome and I shall return return for more furniture buying! Thank Ashley Furniture!!! 👌👍❤️

Thank you for your help. Much appreciated.

I was so happy to have Jeff helping me pick out our new furniture set. He moved so many pieces in the store to help me decide the color schemes. He took me around the entire store to get a better understanding of the style I was looking for. We had a great conversation and learned that he is an amazing human! I couldn’t imagine having a better experience than what I had with Jeff. I usually don’t take time to write reviews but I think you should know what an asset he is to your team. I felt very comfortable being in his presence. I’m so glad I decided to go to the store and not order online. Jeff, if you see this..I want you to know that I appreciate you!

We came in looking for a new sofa, Kyle listened to our needs for a sofa and showed us the options what were available. No high pressure, came back the next day to purchase the one we liked. Very easy process. Would definitely come back.

Jeff was super helpful and friendly. Very happy with the service and my purchase!

Marcus was very thorough showing me all the bedroom sets. He was friendly, respectful and very knowledgeable! Not pushy which would have made me walk out. I will ask for him next time I need furniture! Great job Marcus👍

I was greeted with warmth and professionalism, then relayed to a salesman who showed me exactly what I’d been seeking at a price we can afford! Kyle specifically answered all my questions and helped me feel confident with my purchase.

We have never been in an Ashley Store before but we will definitely be coming back! Jeff was able to guide my husband to find the best chair for his size at a really good price! Jeff was patient, courteous, and knowledgeable! A huge bonus was how much the store and all associates honor our military; which includes my husband! So if you are a Veteran; this store is for you! Thank you Jeff & Ashley Store for such a great experience!

Mark was great to work with! Esther and I would recommend anyone to work with him!

Service was straightforward. Susie was friendly and the sale went without a hitch. The wait time (up to 4 weeks)seemed excessive considering the furniture is in stock.

Awesome financing options and friendly, helpful staff like Kennedy to make furniture shopping a breeze.

Saim is a 10!

Saim was wonderful to work with.

Saim was our salesman. Saim stayed in contact with us for a couple weeks on a sectional we were very interested in. When we went into the store Saim was very respectful and polite he gave us our space and time to look at sectionals. Making the purchase was a breeze and he made it very easy! Highly recommend asking for Saim when wanting to make a purchase. Will definitely work with him on any future purchases. Thank you!!

Kyle was great. He let you look casually any questions he answered. All the personal were exstremly friendly. Would highly recommend them when looking to update your furniture.

Saim was very patient with my husband and myself. We were shopping for a king size bed and mattress. We were not sure what we wanted and what was out there to choose from. He informed us of the many attributes to consider so we could make an educated decision. We were glad to be able to set up payments with 0% interest. We also were glad to support the No Child on the Floor initiative. Thanks again Ashley Furniture and Saim for an enjoyable experience.

Kennedy was very helpful finding the right sofa for me😁

Marcus did a fantastic job helping my wife and I pick out exactly what we were looking for.

We had a great experience with our salesman Jeff, and the rest of the Ashley team. Thank you all for your time and service!

Marcus was great to work with on getting me my new bedroom set.

Sail has been great throughout this whole transaction.

Saim helped us dial in our purchase. We all know what it’s like to walk into a store and have a salesman jump on and follow you around the store. Saim was very relaxed , helped us when we had questions and was fun to talk with as we picked out what we wanted 💎

My husband and I purchased 2 chairs from Kyle at Ashley Furniture on 12/4/25. Kyle was very knowledgeable and helpful and patient with us while we made the final decision on what we were going to go with. If you are looking for new furniture, stop in to Ashley and ask for Kyle!

Poor experience with further store..Sum up: we purchased a loveseat and the couch from there, in the store was very soft to sit, product we receive was hard as a rock. We decided to go into the store and speak with them and they are so rude to us even the store manager . We decided to dispute with our bank and see what goes from there. Do not buy from this location 28 th street Kentwood Michigan - you will lose all your money… Advising everyone!!!!. Both managers were rude and arrogant, sales guy was telling us to walk on the cushions to break them, omg … If you are buy furniture in the future, please don’t buy from them… You cannot return it even in 75 window.. They will apply 20% restock fee with in store credit… We did not receive what we ordered even after testing so many on sites…. I encourage you do not shop with them.

Saim was very helpful. We hadn't planned on purchasing a couch immediately, but he helped us explore options and find exactly what we were looking for.

Robb is the man! Very friendly and personable. Most of the furniture I've seen at Ashley is built very well. Will definitely buy future furniture from Robb at Ashley on 28th Street!

Thank goodness Kyle P. was the gentleman who first interacted with us when we walked in! I said to my husband before we even had the car in park……”prepared to be harassed and uncomfortable”. It has typically been our experience when furniture shopping, which is why it never sounds fun or appealing to go…..even if you really really need to go! It’s why I’ve become the world’s almost greatest online shopper 😊 My opinion about furniture shopping changed once I walked in Ashley’s doors. Kyle was the perfect amount of everything. A sprinkle of information, a dash of “I’m here if you have any questions”, and the the final touch, staying close enough to be involved in our process, without us feeling like we were being stalked! His insight and knowledge is unmatched yet, the whole time we were with him we never felt overwhelmed with information. Kyle inserted himself in all the areas and became human….not just someone trying to sell us something. He genuinely cared about WHAT we needed and not just what we wanted. Getting the customer the RIGHT piece of furniture is the goal…..not just ANY piece of furniture! I wanted to know his thoughts and opinions, as the expert I was curious what his advise was…..and what I got was a guy who advised based on facts…..then based on our needs and our unique situation….gave us options and helped get us to the finish line on a piece of furniture I'm beyond excited to get…..and the throw pillows!! Haha! I’ll be back to spend more time with Kyle very soon….we have a quest room to update next!! 💁🏼‍♀️ Thank you SO much Kyle and Ashley team….you rock!!

Mark was very friendly and helpful in assisting me.

I was told the day I made my purchase in the store it would take approx 2 to 3 weeks for delivery. It is now going past 6 weeks. I got a random text 2 weeks ago saying it would be in now but unfortunately still waiting. I text the lady I made the purchase from asking her where my furniture is a few days ago and got no response. Not a happy customer!

Very positive experience at Ashley. Jeff was attentive, without being overbearing. He was very helpful to me in finding just the right chair.

Saim helped us buy our new couch. He was very respectful and helpful. This is our second couch from Ashley- we highly recommend.

Ashley furniture sucks. 8 months old couch and love seat about 3500.00 worth. The seats look like it's 10 years old. They came out 1 time to replace 1 cushion. Within 1 week it was flat again. I was told that was a 1 time good faith gesture and it was considered normal wear and tear and sorry about my bad luck but they wouldn't help anymore. After couple years I understand but 9 months? Sucks.

Horrible service. They lie to make sales and then act like it's no big deal.

Marcus could not have been better at helping me! I told him what I wanted and he took me right to it. He was very personable and fun. My experience was fabulous!

Jeff greeted us promptly upon arrival. Very knowledgeable and no pressure while offering furniture solutions!

Marcus was very helpful in finding us the furniture was wanted with maximum seating capacity. Very friendly but never pushy, very enjoyable shopping experience and happy with thr furniture we selected

Jeff is awesome. We felt comfortable just talking with him.

Great furniture and I like the way they treat veterans.

Great customer service and no pressure sales leads to a great experience.

Saim was great. Very helpful

Our family just moved to Grand Rapids from California and we needed to furnish our new house. Saim (and the entire staff at Ashley’s Furniture for that matter) made us feel comfortable and helped us find the perfect pieces for our home. He was there to answer any questions or concerns we had at seemingly every corner. We greatly appreciate his/their help and would highly recommend to anyone.

Kyle was such a big help when we were looking for a couch. He gave us a great experience, and we were able to find the perfect couch! Highly recommend Ashley Furniture, and working with Kyle.

Serena was a joy and fun to work with. She understood my space constraints and worked within my budget and space I had to work with. I can’t wait for my future to arrive!

Kyle was awesome! Very well mannered and super helpful.

Marcus was very helpful, educated and assisted us with our first couch buy. He had the expertise to guide us to make the right move. We are very excited to get our couch!

Excellent service.

If you’re looking for a salesperson who actually makes furniture shopping enjoyable — yes, enjoyable — then go find Lucas at Ashley Furniture. Seriously, this man deserves a medal, a cape, and probably his own TV show. From the moment we walked in, Lucas was incredible. He greeted us with genuine warmth (not that forced retail smile we all know too well). He was personable, kind, patient, and actually listened — a rare combination in today’s shopping world. Every question we had, he answered with the kind of confidence and clarity that made us feel like we had our own personal furniture guru guiding us. He wasn’t pushy. He wasn’t rushing us. He wasn’t trying to upsell us on things we didn’t need. Instead, he gave honest opinions, thoughtful suggestions, and even sprinkled in some wit that made the whole experience unexpectedly fun. You know you’re in good hands when you catch yourself laughing in the middle of the couch aisle. Lucas is smart, helpful, and genuinely great at what he does. He took his time with us, made sure we understood every detail, and helped us make choices we felt totally confident about. It felt less like we were shopping and more like we were being taken care of. In a world where customer service can be hit or miss, Lucas is a total standout. Ashley Furniture is lucky to have him, and anyone who gets him as their salesperson is luckier. If you go to Ashley, do yourself a favor: ask for Lucas. You will walk out smiling, informed, and absolutely sure you made the right choice.

Lucas helped me try to identify the fabric on the Parklynn set. There wasn’t anything with the same fabric in the store. He helped me going through several options and I decided on the Parklynn and felt so much better about my choice, thanks to Lucas. He was very thorough and explained the time involved in the delivery process for long distance deliveries. Very helpful with expectations and knowing how to plan.

Bought quite a few pieces of furniture from Kyle. Excellent service. Kyle was very helpful.

Marcus was super helpful! He was the perfect blend of helpful associate alongside allowing us to browse. The chairs he chose were the perfect fit for our table and he was an overall pleasure to converse with. What a true gem and sweet soul you have there!

(Translated by Google) I had an excellent experience at this store. The service was very friendly and professional; they took the time to help me and answer all my questions. I felt very well taken care of and will definitely return. I recommend it 100%! (Original) Tuve una excelente experiencia en esta tienda. La atención fue muy amable y profesional; se tomaron el tiempo de ayudarme y responder todas mis preguntas. Me sentí muy bien atendida y definitivamente volveré. ¡La recomiendo al 100%!

💯…(:

We went into Ashley Furniture hoping we could find something to fit our style and home and thankfully did because of Kyle. He was great at showing us every option that fell into our criteria and was so personable. We also appreciate that Ashley Furniture is a family owned company and that our couch is made in WI.

Very happy was kyle work he was very informative. He knew what he was talking about. Great guy It was a pleasure working with him. Most important part wife was happy when we left the store she can’t wait to get the furniture

Kyle was vary helpful and kind. He helped me find exactly what I needed and at my budget price.

Michael was very knowledgeable and helpful. Would recommend him anytime!

Michael answered all of my questions and made the whole process a breeze! I can’t wait for my new couch and chaise to arrive!

Mark and Graham were great to work with!

Very friendly and great selection

Outstanding customer service, many wonderful selection options and great prices. I was also highly impressed to learn about their commitment to veterans and how they support them locally.

Had a great experience and the staff went above and beyond for me and my partner to get the perfect piece for our home

Kennedy and Mike were great. They listened to what we wanted and very thorough with our security.

Susie, was such great help with my couch purchase!

Marcus was very friendly and extremely helpful without being overbearing…will definitely continue doing business there! Thank you Marcus!!

Kennedy greeted us when we came in. He was very friendly and listened to our needs. He was very patient and took care of us. We were floored when he rang the bell and the next thing I knew, the whole staff came up and shook my hand for being a veteran. He took my picture and I am now on the Wall of fame. Ashley is a class act!

Very bad experience. I have spent 15k in furniture here this past two years. Tried to file 1 claim for my leather chairs with the warrant protection I paid for and was denied after the local rep, Michael, failed to follow up as he committed to. I will not buy any additional furniture for my new house here and want to cancel the warranty program on my current furniture. It’s a racket.

Our sale person, Susie, was so patient with us. She helped us alot making our final decision on which loveseat to purchase. And the manager of the store is so friendly. Infact everyone that worked in the store where extremely nice to us.

Saim Jawed was a pleasure to work with. He is easy to work with, follows up and gets things done.

Jeff was super helpful and did follow us like we have experienced at other furniture stores

Marcus is very knowledgeable and got me exactly what I needed

Robb was a helpful guy and was able to help me out with the furniture I needed!

Did a fantastic job of helping us find the perfect table set! 🤩

My boyfriend and I just bought a house. We went in not knowing exactly what we were looking for just that we had a whole living room to furnish and we wanted a comfy couch. Channa was so sweet and quick to help us with all of our wants and needs. With kids and pets in mind she put together a stylish yet comfortable living room set better than I could have imagined it myself! We are so excited to start our new chapter of our lives in a best living room yet! Will definitely be beck to see channa gor our next bedroom project!

Thank you Kennedy! You were a Great conversationist and did your very best to make sure I was served well. Good man 🤙🏾

Our experience at Ashley Furniture was excellent. All the sales people were super nice. Kyle was great!! We will recommend him to everyone that we know. We came down from Traverse City and were delighted at your selection and found our perfect couch. Thank you all so much.

Marcus at Ashley Home was so helpful!! He helped us work through what would look nice in our space and clearly had a great knack for interior design. We felt like we were in great hands from start to purchase - we are so excited for our new furniture! Thank you Marcus!

This was probably one of the best sales experiences I've ever had. I came in wanting to purchase an adjustable bed frame and mattress, about which I knew very little. Thankfully, Saim (the sales person) did know. He was able to answer ALL my questions and added info I hadn't even thought about. It's a long story, but I ended up leaving the store with exactly what I wanted and even a little more. I was able to take advantage of some of their extra perks and saved a good hunk of money. BUT . . . the best part was that because my husband was a Viet Nam era vet, the delivery was free. The icing on the cake was the gong that rang throughout the store at the end of the transaction at which time all of the employees hurried to the main register, shook my hand warmly, and thanked me for my husband's service. He left this earth 5 years ago and it was worth my misty eyes to see how he was honored just because of a bed frame and mattress!

We went in towards the end of the night and we’re greeted by Lucas who didn’t rush us and showed us different options based on our needs. He was patient as we walked around the store, looking at different models and very helpful in setting up our design and a seamless transaction.

She was very kind and professional. Very knowledgeable about the product's and financial support.

Jeff and Eric were great help in picking our couches.They take there time, explain options and work hard to help us make right decision. Great experience

Channa is very experienced and knowledgeable. She has an excellent eye for design, and was so helpful in the selection process. I will work with her again.

We were looking for a new mattress and Marcus was extremely helpful and knowledgeable about the products. He walked us through everything and we ended up with exactly what we needed. I would not hesitate to recommend Ashley store to anyone

Marcus was just the right amount of attentive yet gave us plenty of space to make our decision. Actively listens and retains important information. Extremely helpful and caring.

Marcus was great! Very accommodating and helpful.

Our first time in the store. Kyle was absolutely amazing at showing us and listening to what we wanted. He did a amazing job and if go back we will hope he's there.

10/2025 Thank you Kyle. It was my pleasure to work with you again, I LOVE my purple mattress and pillows! And look forward to getting my two gray recliners. You're the Best! THANKS AGAIN, Ginger Gibson

Our salesperson Jeff was the best. He provided exceptional customer service from the beginning of the process to the very end. Bonus, delivery was also a great experience. The guys were so kind. Thank you, Jeff and delivery guys!

Lucas was great! Great selection, good quality and good pricing.

It was a Pleasure working with Mark, it was such a joy. Best experience I’ve ever had.

Paid couple hundred dollars for repair and my brand new couch from this place started falling apart, they denied the repair because I put a single nail in to hold the dang thing together. They considered it a self repair. Unreal Never buying from here again

TAKE YOUR BUSINESS SOMEWHERE ELSE! I have experienced nothing but problems from this terribly ran company on all aspects of their business and still have not have my problems fully resolved 2 months later. I spent 10k purchasing 2 sectionals, the sales manager tried to break up the deal and pulled free delivery, so I negotiated the purchase price. The sales associate told me the backs came off of all pieces including the corner/wedge piece which was not the truth. The corner/ wedge would not fit down my stairwell, so I had them send out a service tech to disassemble it and reassemble in the basement which cost me an extra $100. Instead he shoved it down the 30in opening damaging the walls and piece of furniture. I was also sold the wrong pieces of the furniture due to the sales associate ordering the wrong pieces. In response he re-ordered it and said they would exchange and deliver it. It was ordered incorrectly again! Finally what I believe is correct, is in it at the warehouse. No one reached out to me for delivery, I called them! Now I have to wait for 2 weeks for them to deliver and exchange pieces 20 minutes away! This should be fixed with urgency. I have wasted hours on the phone dealing with people in the sales, service, and delivery department and have received nothing but terrible customer service nor do I have the correct furniture to enjoy that I purchased with my hard earned money! I WILL NEVER DO BUSINESS HERE EVER AGAIN!!!

Jeff was helpful and knowledgeable. Gave us space to look at dinning and living sets while also being able to help us find what is needed. We shopped at another furniture store same day and my wife had made the comment how much of a difference a “non pushy” sales associate is as we experience the opposite in a different company. We would definitely bring our business back to Ashley based off our experience & able to find a dinning room set. Thank you for your help.

Robb helped out a lot and made sure we were taken care of!

I walked into Ashley store today not expecting to purchase anything as I wasn’t exactly sure what I wanted. Everyone was so kind from the minute I walked in. Channa was the designer who helped me picked the perfect sofa for my space. She is very knowledgeable and we ordered the sofa pictured below with an extra seat added. Something I did not know you could do. Thanks to Channa for all your help. Looking forward to getting the sofa in my new space.

Susie was friendly and knowledgeable - pleasant to work with.

Jeff made everything super easy for a first time buyer.

Marcus was excellent and reviewed all our options with us.

Chana met us at the door. She was very friendly and helpful. She had very helpful suggestions and was flexible regarding our situation. We liked her very much.

(Translated by Google) I am very pleased with the service Jeff provided. He was very patient, informative, helpful, and kind. I found what I was looking for at a great price. Thank you very much. I would 100% recommend him. (Original) Estoy muy complacida con la atención que nos brindó Jeff, él fue muy paciente, explicativo, sugerente y amable. Encontré lo que quería y con un precio estupendo, muchas gracias, lo recomendaría 100%.

Had a wonderful experience! Highly recommend the staff at Ashley.

Kennedy was great!

Marcus was very helpful and has great customer service skills! Found a great couch for my new living room!

Mark was very patient and professional. We highly recommend Ashley Furniture.

It was a pleasure to work with Marcus…he was very kind, helpful & very patient, always happy to see us as we stopped in 2 or 3 times before making our decision. He did a great job….we are very pleased with our experience & our purchase…!!

Alot of nice furniture there but we didn't fine anything

I had a really great experience with Jeff. He took the time to listen and really work with me to find what I wanted.

Excellent experience with Jeff

We walked in and were politely greeted by Susie. We knew what we wanted and she left us to look and chat over options. Thank you for great products, good service, and going the extra mile, Susie!

Marcus helped us pick out the best couch for my mother in law that has dogs. Wasn't pushy and great experience overall

I love the service that Jeff has provided for Ashely’s. He has done me a great service

Very helpful and professional

Quick and professional.

Michael was very very patient with me and gave me his undivided attention. He knows his products at Ashley . I placed my order and for sure if I need any thing for my home I will come to Asley and of course ask for Michael.

First time into an Ashley Furniture store. It was a pleasurable experience. Kyle was great. Met him right when we walked in. He pointed us to where we should start looking.Came over after a bit and answered questions. Not pushy, just helpful. Ended up buying an office desk and rug. Would go back again, for sure. I also appreciate that they support of our veterans.

Saim was a super helpful salesperson, & he was able to answer all of our questions. We were very impressed with him, & the selection at Ashley Furniture!

Marcus was extremely helpful and easy to work with. I never felt like I was pressured into anything and he was able to answer all my questions. I would highly recommend him and his team for any future furniture purchases.

I went into Ashley to look at mattresses and dining room table. I lucked out and had Jeff as my salesperson. He was knowledgable about the products, did not pressure me, gave me time to think about what I wanted and extremely personable. I rate him as high as he can be rated…..a 5!!! If I went back to the store, I would ask to work with him again!

Sales staff was very accommodating and patient. Mark went above and beyond to explain the options available and answered every question. Will not hesitate to return

We had an extremely nice experience with Mark at the Ashley Store in Kentwood MI. Michelle was there for the assist and Bree got us out the door. We even got to meet Mitch, he's one of the owners and a really down to earth guy.

Professional courtesy kindness and understanding.

Marcus, our sales person, was excellent. He was patient, proficient, and very knowledgeable about our purchase. We never felt rushed or pressured. It was a pleasure to work with him.

Kyle was awesome. We appreciated his help

Enjoyed our experience working with Kyle. He helped us work through a warranty claim and got us a new couch with ease! Couldn’t be happier.

My wife and I had absolutely the best experience we have ever had in buying furniture at Ashley’s today, no one pressured us or followed us around the store. Brian just let us look around and checked in with us from time to time. When we made our decision he was there and helpful with everything we needed.

Great place to purchase furniture. Marcus is always a big help!

It was a pleasure working with Serena. She was very knowledgeable, eager to understand what I was looking for and offered a number of options for me to consider. FIVE STARS!!!

Darren is my contact when I go into the 28th street store. Everyone is very helpful, nice and not overly aggressive. I have purchased two rooms of furniture within the last six weeks. I’d recommend Ashley to anyone looking to purchase furniture.

Siam was great to work with and very patient.

I definitely recommend the GR Ashley store! This was my first big furniture purchase and Michael was so great throughout the whole process. He answered all my questions and followed up whenever needed. My couch will be delivered soon and I’m so excited!

Good buying experience but they won’t help with what you purchased been over a month reached out multiple times with no help. Didn’t receive what I ordered in the right color. Called messaged just got excuses this place is a joke I will never return or recommend it to anyone.

I had a great experience at Ashley’s yesterday. Staff was very friendly and helpful. I found what I wanted and was not hassled in the least like I have been in the past at other places. I would definitely recommend the store to anyone looking for a relaxed shopping experience.

Marcus is great at what he does! Found exactly what I was looking for! Thank you very much for being easy to work with.

Channa was wonderful! She listened carefully and knew what style we were going for and also very mindful of our budget. She helped us pick some beautiful pieces for our new home! Highly recommend!

I just received the best customer care today and Ashley furniture. Thank you so very much for assisting me with exactly what I need. Kyle And all of the staff were respectful, from selling the furniture to loading it in my vehicle. Everyone, and I mean, everyone was so polite and wonderful. Thank you for helping us today.

We were told during our purchase that we could have delivery in 2-4 weeks. We spent over $8000 for a couch, mattress and box spring. They finally called us to schedule in week 5. Meanwhile I have an empty house. I will not be returning

This was my first time shopping at Ashley, and I had a great experience. Saim was very courteous and professional. His outstanding customer service played a key role in my decision to return and shop here again in the future.

Thanks, Marcus, for the nice service .

The salesman Kennedy was very helpful and not pushy. He explained things clearly. He made it very easy for me to make a decision. Graham was also very helpful. Thank you both for your help!!!

The staff at this Ashley’s furniture location is the best I’ve encountered. As an Army Vet, I’ve moved around and have been to other locations, and by far they are the best. Very cordial and helpful as well as accommodating.

Helpful service. Reached out over text with additional options. Quality furniture.

Alex was very friendly and helpful while picking a new accent chair.

We’ve bought several pieces of furniture from Ashley and we received Exceptional service every time!

Kyle assisted me with my purchase. He was professional, and to the point.

Mark was awesome to work with we will be using him for all of our future furniture needs!

We had the best experience at Ashley Furniture on 28th Street, Grand Rapids, MI. Jeff worked with us and was awesome. We made sure we were comfortable shopping and answered all of our questions. There was not any pressure to buy anything but we did. If you are looking for furniture or accent pieces please consider this location and ask for Jeff!

Found what I wanted and Serena was very helpful.

Very helpful and friendly, with no pressure to buy.

Michael was very helpful

Very good experience! Great store.

Mark was our sales person, he was very kind answered all questions we had and made us feel confident and happy with what we had purchased, will definitely go back in the future and also recommend any of our friends and family.

Excellent customer service, especially from Jeff and Graham

Alfred was very helpful when I was picking out my new furniture! Great experience 10/10 recommend Ashely Furniture!

Travis was exceptionally helpful and patient us. We really appreciated it.

Sale's person, open, friendly, helpful,. Good Furniture at a sale price.

Very helpful, gave us space and time to look, and was very quick during our check out process while also giving us a glass of wine while we waited. Highly recommend!

I was very pleased with the treatment I received as a veteran in this store. Made me feel proud.

Alfred was fantastic; not pushy, resourceful, very knowledgeable about furniture, helpful with selections. I had a great experience working with him at Ashley Furniture!!

Very friendly staff and great selection.

Saim and the team were fantastic! We were able to find the bedroom set we wanted in the store and Saim was able to help us order the living room set we wanted as well. I went with my wife and our baby and we were very well taken care of through the whole process. Cannot recommend this store and team highly enough.

Nice store! Associates very friendly, knowledgeable and not over the top pushy! Very nice experience 👌

Hello my name is Sandra my family and I recently purchased a brand new home with that being said we were in need of pieces for every room. We visited four local furniture stores and pleasantly to our surprise Ashley Furniture was the answer to all of our needs from the bedroom, living room, to the dinning room and the prices were competitive or lower than the other stores!! Susie was our hosting agent she was polite and patient which goes a long way with me. We still haven't finished our purchases for the dining room our schedule didn't permit so I will be returning to Ashley's Furniture Store soon. See you there!! 😜

Very friendly, Great customer service, and kid friendly.

Jeff was great at listening and understanding what I was looking for in a recliner. I had been looking for a recliner for some time and he was able to show me the one I wanted and needed. Will definitely pass his name along. Thank you again Jeff!

I came into the store expecting the car salesman experience but instead received excellent and meaningful customer service! I was struggling with a furniture decision for a small space. Marcus spent two days with me, my husband, a measuring tape and photos of my space. I never felt pressured to buy anything I didn’t need. Marcus was amicable and patient as I sat upon three quarters of the furniture in the store multiple times before making a decision. I’m looking forward to the delivery of my new couch and loveseat.

Customer service was very helpful. Very nice to work with.

We need a sectional that was in stock. Susie was a great help!

Dining set - Great shopping experience with Jeff. He is knowledgeable and very professional. We looked at many many dining sets over two visits and never felt rushed. The dining set we purchased will suit our space perfectly.

Marcus was amazing, great customer service!

Alfred helped us out and the entire process went smoothly.

The experience was positive. Aleigha was polite and informative. The team was polite as well.

Went into the store to find a couch and not a single person came up to us asking if we needed help. Was never greeted by anyone. But they had no issue coming up and asking the other people who walked in who looked older than I am. Felt like I was being discriminated against for not “looking” like I would spend my money here. Super disappointed in my experience.

Travis did an awesome job answering all of our questions and made our buying experience awesome. Thank you.

We had an awesome experience with Alfred.. the entire time we had excellent communication and he was very patient while we looked at several options. He had great feedback and recommendations as we worked through the process….

It was a pleasure to come to your store, I appreciate all your help

Marcus was super helpful and kind.

Susie was a pleasure working with!! She’s very patient, she didn’t try pressuring me into my purchase. Thank you 😊

This is my favorite. Future store of all time.

Great service from Aleigha.

Marcus was a great help today and answered all of my questions. And even gave my kiddo a donut when he didn't have to. Great customer service from the moment we walked in the door, to the moment we left. And we ended up buying a full sectional a coffee table and a side table. Thank you for all the help today Marcus S.

Kyle was great and helped us find a great couch for a great price. He also assisted in working out delivery timing

Very helpful and friendly staff! They let you shop with no pressure and were never pushy. I would definitely shop at this Ashley location in the future…!

I had the best experience ordering furniture! Nick was super knowledgeable and helpful. Looking forward to receiving my order!

Michael was an amazing salesperson. He patiently answered all of our questions and gave us very good information regarding Ashley Furniture and all their services. He was attentive without being overbearing. We like that when interacting with a salesperson. Five plus stars from us.

Loved the suggestions!

Sales person Marcus was informative help with the need and options that i was looking for, did not presure or push to any thing in specific, just did his job and I appreciate the information and the showing all the mattress that will be a good fit for what I was looking for

We spent a while with Alfred yesterday in store and he was so friendly, professional, and informative, not pushy in the least. We had a great experience but won’t be purchasing from Ashley because we found a comparable option that we like better. However, we wanted to make sure to shout out Alfred as he was wonderful!

Kyle was great to work with explain everything

This was the best experience I’ve had buying furniture. The whole process was easy and comfortable. My biggest thing was how much Aleigha had helped and build value to what I was buying. No pressure at all. I really appreciated the laid-back and helpful approach.

Michael was very helpful, professional and willing to go the extra mile. We are looking forward to getting our items soon!

Can't give 5 stars because purchase and setup not done yet. My experience was very good and I felt confident that Jeff my salesman was doing his best for me.

Very clean and bright. A lot of options displayed. Also, the customer service was perfect. I had Kyle help me out with a bunch of my selections. I would definitely come back in the future.

(Translated by Google) Excellent service (Original) Exelent service

Great service. I love this place

My wife and I worked with Saim to find the perfect couch for our house. Saim was very knowledgeable, professional, and kind. We really enjoyed working with him. Michelle, the sales manager, was also very cool.

Very friendly service no pressure that's what we like

Saim was great! Very knowledgeable of the store items and patient with my husband and I. Highly recommend.

Online hours do not match actual hours. On a Thursday to be closed in the afternoon is crazy. Do better

Kyle was great to work with - thanks for helping us pick out our new couch!

Marcus was very personable when we came in looking for new beds. He was very nice and helped us find the perfect beds. He was patient when we changed our minds multiple times. I would definitely recommend him for all your furniture needs.

I found the PERFECT comfy chairs for my new office and they were on sale! Marcus was very helpful and a good salesman, was not pushy or overbearing like salespeople can be sometimes…Thanks Marcus!

Great customer service, awesome pricing and Jeff Dean was a pleasure to work with, very helpful and knowledgeable.

Walked in to check out the selection. Was politely greeted but then was overtaken with conversation by one of the sales guys. He just wouldn't stop talking and wouldn't pick up on hints that I'd just like to look around and see what I like, then seek him for questions if I have them. Too pushy! Also, delivery is 10% of what you spend. Unless you're military then it's free. So the more you spend, the more you pay. Thats just silly. I'll be checking out other places.

Marcus was great. He helped my wife and I to choose the perfect furniture for our new house. Randy and Qun.

Friendly people and very good customer service. They were very patient with me. My merchandise did not initially fit in my home, I was given fair time to re-select. I highly recommend @kyle

Jeff was so friendly and helpful. He worked with me to get the best deal possible. It made the processes of buying a couch painless. Thanks for all your help. Totally recommend Ashley Furniture to buy a couch from.

Kyle was very helpful in helping me with my purchase, the manager of the store took time to introduce himself which was nice. The whole atmosphere was Pleasant. Will be back when it’s time to purchase my livingrm., set 😃

Michael helped me and he was very informative. Filled me in on everything needed for my sale. Very professional! Thanks Michael I will definitely be a return customer:)

Marcus was a pleasure to work with. Very knowledgeable on all our needs. Thank you!

My fiancé and I had a great time at Ashley’s Furniture store today. Nick did amazing helping us complete our home decor. He’s very personable. Gram, the store manager was great too! Both of them made our experiment worthwhile!

It was a pleasure working with Nick. He was more than willing and able to answer all of my questions, and made my visit worth while. I am excited about my purchase, and was amazed at the amount of wonderful options!

Helpful and knowledgeable!

Loved our experience at Ashley's.

Aleigha was awesome and we had the best experience addressing our furniture needs with her. We highly recommend Ashley furniture and Aleigha as we had the ideas of what we wanted but ended up picking a better option for us in the long run.

Excellent personal customer service, quality made products, and great selection!

Came in to look at sofas and a new mattress. Got help with both to be delivered in a few weeks and stayed within my budget.

Marcus was great, helped us immensely!

I definitely prefer the in person store vs shopping online. Pretty high quality furniture & I had an easy browsing experience with the help of Alfred. I would recommend finding a sofa here if you’re browsing

We took advantage of the 25% off sale. We worked with Sam and had a great experience.

Fantastic

Ordered almost 2 months ago 1 floor lamp and 2 vases still has not come in yet 1 of the vases very disappointed we worked sales lady Ashley tried to sell us furniture that we would have paid more for less so went a Ashley whole sale got the exact same furniture with more pieces for the same price and here it is 5 weeks ago no vases still I will never shop there again

I was looking for a sofa today. Aleigha helped me through the process. She was very helpful and personable. I would definitely recommend your store and Aleigha.

Thanks Alfred, appreciate your friendly help with our purchase.

We had a fantastic experience at Ashley Home Store! We were looking for the perfect couch for our new home, and Alfred made the entire process incredibly easy and enjoyable. He went above and beyond to help us find exactly what we were looking for—offering great recommendations, answering all our questions with patience, and making sure we felt confident in our choice. His professionalism and kindness really stood out. We couldn't be happier with our new couch or the service we received. Highly recommend asking for Alfred if you stop by!

Marcus was very helpful with his recommendations and his attentiveness to my needs was exactly what I was looking for. Thanks, Marcus!

Absolutely love working with Ashley Furniture. Everyone there is great and answered all our questions and made us feel confident in what we are purchasing.

We visited Ashley Furniture on 28th SE and had a great experience thanks to Jason Huggins. He was so welcoming, extremely helpful, and very patient as we selected our dining table. We truly appreciated his input and expertise throughout the process. Jason made the whole experience smooth and enjoyable. We’ll definitely be coming back to him for our future purchases! Definitely recommend Jason for your home purchases.

Had a great shopping experience. Kyle our salesman was fantastic. Can’t say enough good things about him.

Very pleased with both furniture and art I selected, and appreciative of the great customer service Siam provided.

Jason was a wonderful salesman to work with. Let me take my time on my own but was very helpful with my questions. Appreciate the help getting my new sofa!

Michael helped me pick out a new couch today and did a phenomenal job! I went in today just to look around but he helped me find the perfect couch and got a great deal!

Great, friendly service. I was greeter immediately when I entered the store.

Michael Milanowski helped us find some great furniture today! He was extremely helpful and soooo nice! Thank you!

Loved the help we got today at Ashley Siam was our Salemen and he did a fantastic job with helping us pick out our new mattress we felt comfortable with his knowledge of the mattress industry. We felt the prices where satisfactory we are excited to be getting our new mattress

Jason was a pleasure to work with!

Very helpful and knowledgeable. No pressure customer service.

Aleigha assisted us with buying our daughter her first bed. She answered all of our questions thoroughly, and was very knowledgable about the products we purchased. Thanks, Aleigha!

Siam did an amazing job getting us the comfortable couch’s and recliner! Highly recommend this store! All associates were wonderful while there!!

Nick was awesome. Helpful, answered all our questions, allowed us flexibility to just look around, wasn't pushy, and handled all the paperwork and credit options. My husband hates "pushy sales people" that try to get you to buy the more expensive options. My husband really liked Nick. Nick took our lifestyle into account with us needed durable furniture that can withstand having large breed dog in the home, and even helped with accurate measurements. We will definitely be going back when we are ready for a new dining set. Very happy customers.

Great staff! Very nice!

Exceptional service- Nick was very helpful with our questions and ideas.

Had an outstanding experience. I would highly recommend Aleigha, she helped us identify furniture that fit our new home perfectly. Also, no high pressure sales, refreshing!

We had a wonderful experience with Kyle at this Ashley Home Store! We walked in just to check out the fabric of a piece I saw online and Kyle took the time to show us around and look at all different kinds of couches. He was very patient and not pushy which made it an even more enjoyable experience! Cannot recommend Kyle enough!

Great help and very professional!

Best sales experience in a furniture store ever! Great staff, answering questions but never pushy! Highly recommend! Our sales guy,Alfred, was very patient with loads of questions. Appreciated him greatly!

I recently visited Ashley Furniture with the intention of buying just a kitchen table but ended up leaving with much more: beautiful new pieces for my home and, unexpectedly, a newfound friend in Marcus, one of the sales associates. Upon entering the store, my husband and I were warmly greeted by Marcus, who immediately inquired about our needs. We mentioned we were in the market for a kitchen table, and he guided us to the appropriate section. What impressed us most was his approach; he didn't hover or pressure us to make a purchase. After initially showing us the options, he stepped back, allowing us the space to make our decision, only returning occasionally to see if we had any questions. It was just the right level of attentiveness without being overwhelming. We were able to find the perfect kitchen table that suited our style and needs. But it didn't stop there. With Marcus’s expert guidance and keen eye for design, we also selected a couple of end tables for our living room. Marcus went above and beyond by promising to alert us within 30 days if there was a sale on the end tables so we could benefit from a discount. This kind of customer service is rare and outstanding. Marcus’s excellent service and genuine care for his customers turned what could have been a routine shopping trip into a delightful experience. It’s heartening to encounter someone who is not just trying to make a sale, but is focused on building relationships and ensuring customer satisfaction. His combination of professionalism, expertise, and friendliness truly stood out. Overall, our visit to Ashley Furniture exceeded our expectations. Thanks to Marcus, I not only found the perfect furniture pieces for my home but also gained a friend. I confidently recommend this store to anyone searching for quality furniture and a superb shopping experience.

Jason at the Ashley store in Grand Rapids Michigan was so pleasant & friendly in helping us find our perfect sofa.

I had Aleigha help me and ended up purchasing a reclining sectional after visiting 6 other stores. She was wonderful, took her time, even had me show schematics of my room. She figured what fit. Answered all my questions, Would definitely recommend her and the Ashley store to any future customers

We were here shopping for some furniture. We had Kyle help us find what we wanted. We tend to like to be left alone and Kyle was great at reading when to step in and help us and when to let us poke around. I'd recommend Ashley's & Kyle if you are shopping for new furniture!

Aleigha was great to work with and we had a great experience while selecting our new couch!

Michael was fantastic he made a genuine connection with us. He made us feel very at ease with our shopping experience.

We had a great experience at Ashley’s Furniture, especially thanks to Kyle. He mentioned he’s only been on the job for about three weeks, but you’d never guess it. He wasn’t pushy, which we really appreciated, and he took the time to walk us through the process—from choosing the couch to understanding delivery times. Even when he seemed a little unsure, he handled it professionally, and we were happy to be patient and support him. It’s clear he cares about doing a good job. Shoutout to Kyle for making this such a smooth and positive experience. And yes—the couch is awesome! I even got 6%off for making 2 out of 3 hoops! Madness indeed!

Friendly and excellent service

Great Experience

Great service and friendly atmosphere! Michael was a pleasure to work with and very helpful.

A close relative sent me to Ashley several years ago. We were happy with our sales person and the items we bought. The store was very clean with lots to choose from . This time we purchased an end table and I am thinking about buying a chair I liked. Our salesman ,Josh, spent a lot of time with us . I would recommend this store to anyone. C. Fuhs

Alfred is a great guy! So laid back and super knowledgable and helpful. Highly recommend! Love our new chairs!

Great buying experience for a sectional sofa. Josh was very insightful on their products and did a great job at offering different options based on our preferences. At no point did their sales team feel pushy or overbearing.

Marcus has been absolutely amazing to work with. Will definitely be back.

Staff was very helpful. Clean store. Inventory was ok.

Aleigha was amazing to work with! She was kind, knowledgeable and figured out everything that we need and very professional!

Nick was very helpful and made sure to get all my questions answered. Great experience!

Great Customer Service

Went to a few different Ashley stores looking for a sleeper sofa and this was the first store that had something similar to what we were looking for. Our sales person Aleigha was very helpful in helping us find what we were looking for. The staff was friendly and patient while we made our decision she wasn't pushy and helped us find what we wanted. I was pretty happy with my experience and would definitely go back again.

Great selection. Great staff. Second couch we have bought in less than a year. Definitely our go to store

After furnishing my entire home through this location over the past 6 years, I had the most unprofessional experience with the manager, Eric, this afternoon. As a loyal customer, I have spent thousands of dollars over the years. Today, I went in to buy a specific sofa and the price they were offering in store was $100 more than the price online. Apparently, the website was pinging off a location in Ohio and pricing is different based on location. Fair enough. In trying to reach my price point on the furniture, Eric was completely unwilling to work with me to find a solution. He said that if he gave me $100 off, every time I come back I would be looking for better and better price contingencies. I asked him three times if he was willing to lose the entire relationship over $100, where I still have 2000sqft that I am remodeling, and every time he said yes. Look, I’m a reasonable person. If Eric had just said it’s their policy not to offer an additional discount I would not be here writing this right now and I might have gone ahead and purchased the sofa. Instead, he accused me of not shopping in good faith. I ordered a chair during COVID that took 6-9 months to be delivered. The sales rep at that time offered to give me a discount due to the delay, and I rejected it because I knew it was not the fault of this store. This is a local store with a local owner, and it is not their fault the manufacturer was having issues during COVID. I expected that we would have a long standing relationship and that the good faith I showed them would be returned as I continue to furnish my home. I was wrong, and this location does not value loyal customers. When I spend thousands of dollars, I expect more than an arms length transactional relationship. When I shared this with Eric, he couldn’t have cared less. I will spend hundreds more dollars if necessary to avoid shopping at this Ashley store again. I’m disappointed.

Very nice. I had a hard time deciding and he was very patient and polite.

Marcus is great

Jason helped us with the purchase of a dining table set. He listened to our needs and wishes. He was patient as we wavered between several choices. Even went as fsr as to relocate chairs from one set to another so we could see them mixed. Excellent customer service by Jason.

Great service good prices and friendly sales staff

Alfred Johnson was very helpful throughout my entire process of buying there. Great service!

Horrible customer service after the sale

Alfred was personable and was able to answer my questions. He is very knowledgeable in the stores inventory. Highly recommend.

Fast, efficient, well mannered and an easy transaction!

Good selection, good service fair price. Alfred was great for us.

This was my wife and my second time shopping at Ashley Furniture for our home and once again, it was a great experience! Josh at the 28th street location in Grand Rapids was so friendly and knowledgeable and made our visit quick and easy. We will definitely shop here again in the future.

Very good selection of affordable priced furniture for families trying to stretch their dollars. Josh, our salesman, was very helpful and knowledgeable of the products. We purchased two sofas, one being a recliner, and also a reclining loveseat. Highly recommend. Thank you.

Great experience! I will definitely be back. Our salesman was very helpful. Thank you!

First time there The staff was Very friendly n helpful Thanks Kyle for your help n being a great salesman

They went above and beyond for Us, found the same thing cheaper and match the price with no hesitation great people ask for Nick if looking for any furniture

Cain was very helpful in showing us just the right living room furniture we were looking for. The atmosphere was very friendly, not pushy or forceful in salesmanship. I think we will be very happy with the pieces of furniture we chose. The couch, loveseats, and tv stand look very sturdy and well made. It surprised me how quickly we found exactly what we wanted, in the color that matched our new carpet. I would definitely recommend Ashley Furniture to anyone looking for new furniture!

Great customer service with Nick When we purchased our sofa And end table

Very professional and helpful would recommend Ashley stores anytime!!

Mike was wonderful helping us choose a new dining set.

Aleah was knowledgeable and friendly. The beer while we mulled things over was a great touch.

Marcus was fantastic. Very patient and knowledgeable.

Great people do work with. Jason was very helpful and answered all my questions.

We usually dread furniture shopping but this Ashley's store was a great experience. We did our homework ahead of time so we had an idea of what we wanted. Michael greated us and was genuinely friendly and took us to what we were interested in. He was very knowledgeable without any pressure. My husband is a veteran and this store has a strong connection to the services. We definitely felt we got the best service from any retail store we have shopped at. Thank you so much.

very helpful. Spent a lot of time trying to help me find exactly what was using.

Great place to shop, no pressure salespeople, everyone is very helpful and cortious. They have great respect for veterans.

Excellent to work with.

Josh was great to work with. No pressure. We're still in the process of what PC to choose, I'm definitely purchasing.

The store is well laid out and has quality furniture. The staff is friendly, knowledgeable, and not pushy. I had a great experience and would definitely shop there again.

Mike was helpful and knowledgeable.

Quality of furniture was excellent the price reasonable and service people were friendly and knowledgeable. Love my new furniture.

My fiancé and I worked with Aleigha today at Ashley’s. She helped us with finding the perfect mattress and couch for our new home. She explained everything thoroughly and answered all of our questions! We felt well supported in our furniture buying journey!

Josh was very patient and informative. Enjoyed working with him.

Our Ashley sales person , is Josh Bailey. Our first visit-We just met him this week!. He was very knowledgeable about the products we were interested in. He also worked very well with us, understanding our budget . My husband & I are Very pleased with his mannerism, patience with answering all our questions. He is definitely a 5 star from us! Antonio & Karen Rodriguez

Aleigha was fantastic! Patient and incredibly knowledgeable of everything in the store and took time to explain to us the differences from piece to piece while not being pushy or sales-y. Love that that give back to the community with the beds for kids program as well. This is the second time I’ve purchased from this store, the first was for work. Beyond impressed both times, I won’t be looking elsewhere.

They need to have more teen bedroom options available to look at in person. They lacked in the tween/teen area and they don't carry alot of full size bed options. The person we worked with was great though and helpful with our needs. We ended up ordering it online in store with Alfred and he was great to work with. Another positive was being a veteran family, we get free shipping and install. We still have not received a phone call or text for our furniture delivery that we are anxiously waiting for. It's been almost 4 weeks.

We stopped in to look at some furniture pieces for our basement and Nick was very helpful. He answered all of our questions and got our order placed with no hassle. All of the staff were friendly and enjoyable to interact with.

Friendly and helpful staff, nice selection of home decor

All of the staff at this Ashley Store are amazing! I called and spoke with Marcus. I was looking for a couch to pick up same day and I was in a time crunch. Marcus and his team made it happen! Marcus was amazing to work with over the phone and in person. I can’t recommend this store enough!

Great salesman gave us time to talk. We told him what we wanted and took us right to the furniture we were looking for.

Josh was super helpful with finding the best couch for us

Great experience. Very helpful in finding a leather recliner.

Sales representative was very knowledgeable about the items I wanted to purchase. I was overwhelmed with the attention I received as a military veteran. My most sincere thanks for that.

Jason was excellent!!! I will be back for an excellent shopping experience and quality furniture!

Great customer service! Alfred was very helpful and made the process easy

We bought a beautiful sectional here. We were greeted and assisted by Jason. He was very professional, attentive, friendly, and went above and beyond to assist us. We came back and bought that sectional because of him. There's another Ashley furniture closer to where we live but we specifically came back to the 28th st location because of him. He has excellent customer service that's very hard to find lately. Thank you for your kindness and help Jason!

Aliya answered all of our questions and was very helpful. Great choices.

Very knowledgeable and listen to what we wanted are limitation's and was not forceful at all. Love the experience and it was quick and easy.

We have shopped Ashley Furniture a few times. Today we just wanted to browse the recliners but ended up purchasing 2. Cain was very helpful, went above and beyond by looking online for alternatives. He was courteous and knowledgeable.

We had an amazing experience! Everyone in the store was so friendly!

My sales person Mike was at the Grand Rapids store. He was so nice, and helpful, and so patient with my family and myself. I give him high praise for putting up with us!!!!

So excited to work with Wendy at Ashley’s on 28 St SE. This was our second visit and she helped us decide on our final purchases and there were specials she helped us with too. I look forward to the ‘Red Carpet Delivery’ service because I could not do that on my own. Thank you Wendy. You all rocked the ‘70’s’ event tonight. Having fun looks good on the Ashley Team.

Very nice service .

Waiting four to six weeks for delivery

Marcus was so helpful! Definitely recommend! Also, they take good care of our veterans 💙

I definitely recommend purchasing from Ashley! The quality is wonderful and every experience we've had buying there has been amazing! Alfred was a fantastic associate!

Jason was awesome! Knowledgeable and helpful making decisions.

Great deal on 4 accent chairs. #winning service with Josh. TY

Keziah Shaw was extremely helpful. We will shop with her again.

I k did a great job helping us find the perfect bed and mattress. Thank you for the great service!

Found a very nice couch (Larce) at a competitive price that we just ordered! We worked with Nick, who was a pleasure and did not pressure us at all. I will update this review after we pick up the couch and get some seat time on it

Very good service and Jason was very helpful.

Mike B. Was very nice I told him what I wanted and he helped me find the perfect sofa.

I had been searching for a sectional for a few months and I decided go to Ashley's Furniture. I was pleasantly surprised by the quality of furniture they had! One of their sales manager's Cain assisted me looking at a few choices based on the needs I had. He was very personable and knowledgeable on their products. I ended up purchasing a sectional and it was within my budget. The process was easy and there was no pressure to buy. I definitely recommend visiting checking the store out if you're looking for furniture!

We had a great shopping experience. We did not feel attacked by the sales people when we first walked in the door like at some furniture stores. They offer a glass of wine or beer to shop with. Alfred worked with us and was very helpful and we will likely request to work with him if we go back to purchase anything else

Mike Barnes met us at the door and led us to the bedding area. He was very informative and explained the difference in the various types of mattress. Mike made the entire experience very pleasant.

I just had an amazing experience working with Marcus at Ashley Furniture! I was making my first major furniture purchase so I was afraid of being too overwhelmed but Marcus made this process seamless & enjoyable! He was very helpful, gave great advice/recommendations, & was respectful of my decisions/thought process! I would highly recommend working with Marcus & the team at Ashley Furniture for your future furniture needs! Thank you kindly for all your help! ⭐️⭐️⭐️⭐️⭐️

Marcus S. made this couch sectional purchasing experience seamless and fun! He was incredibly knowledgeable, patient, made us laugh, and went above and beyond to help my wife and I find the perfect piece for our living room. He took the time to understand our specific needs and preferences, and offered expert advice without any pressure. I highly recommend this store and especially Marcus S. for anyone looking for top-notch customer service and quality furniture at affordable prices.

Josh was friendly and welcoming the moment we walked in the door. He allowed us to take all the time we needed to browse and had great ideas and visions for what we wanted. Overall a be try wonderful and pleasant experience.

Everyone was great, very knowledgeable and helpful.

We had a great shopping experience at Ashley Home Store in Kentwood. Markus was very helpful and knowledgeable. I would highly recommend this store to everyone.

Alfred was great! Zero pressure, lots of helpful info- he made buying our new furniture a breeze.

Josh Bailey was great to work with! He was patient with us and took the time we needed to find what was right for our home. He was very helpful and great to work with!

Great service. Sales reps were very knowledgeable about the products and gave you plenty of space and time to try furniture before making a decision. Did not feel like they were trying to push any products, just there to help you make the best/most informed decision depending on what you were looking for and the space you had to work with. Feel great about our purchase from them.

Great store and online selections, very professional and friendly sales staff.

Very helpful

Went looking for sectionals with my fiancé and Alfred helped us make our decision easily! We’ve had experiences in the past where sales people were very pushy, but he was helpful, walked us through options when we had questions, and was very low pressure - even offered us a beer. Thanks for a great experience!

I had a great experience with the Ashley store in Kentwood, MI. Jason was very knowledgeable and great to work with throughout the process.

Josh was great at meeting our timelines and last minute requests.

Keziah was great! Friendly, approachable, and quick with my transaction for my bedroom set. Thank you!

My experience at Ashley’s was good. Was waited on immediately and nice salesperson. But my couch was torn upon delivery and waiting for someone to contact me about the tear

I honestly have to say that I am so impressed with my entire Ashley experience. Keziah presented herself so well, was incredibly professional, and proved extremely knowledgeable about the furniture. She guided me in my decision-making without acting pushy. I also loved the whole atmosphere of the entire store! A special thanks to the management for treating your veterans so well! Looking forward to that free delivery.

Marcus was incredibly helpful from the start. He was great at helping my find what find my style and my house!

Great, non-pushy sales experience from Marcus, including price matching when I found a better price elsewhere.

Keziah was terrific. She was patient, hard-working and resourceful. She was a real pleasure to work with. I really appreciated the way the store honored our veterans as well!

The first time visit Ashley Store at 28th street Kentwood, Mi. Nick Baum as sales person we met on that day he is very patient and polite. He was helping us to find our sofa. Thank you Nick for your great service

Good selection and great service. Staff were polite and professional. .

Salesperson was helpful. Sale was good.

A good deal on an end table. Great service.

Very helpful and knowledgeable

When purchasing a mattress with my husband, the sales man asked us if we were paying in full or creating a payment plan. I said that we were paying in full. Then the salesperson asked again. I responded, louder, that we were paying in full. Then repeat. Then my husband responded and said we were paying in full, and the salesman said he’d ring us up right away. Felt blatantly sexist

We were met at the door by a friendly sales rep. She showed us around providing insights into fabrics. We were pleased by the selection and pricing! Because of their wide variety of styles, we found what we were looking for in a living room set. Thanks to our sales rep, Keziah, who listened attentively to our needs and wants, we made a purchase the same day!

Very knowledgeable and friendly staff.

Went searching for a small table and chairs for my mother and the staff were friendly and helpful. So far so good.

Aleigha at the Kentwood store in Grand Rapids was wonderful to work with and made sure we got the best prices around! The furniture is great quality as well!!!

We knew what we wanted and it was quick and easy. They did not have it at the store so it was ordered.

Highly recommend Aleigha (Sales Rep). Very friendly, knowledgeable, and created a no pressure environmen during our two visits to the store. Would not hesitate to purchase from her again. Aleigha and Michelle stayed after hours to wrap up our sale. We purchased two Beautyrest Black Hybrid Medium mattresses along with Bedgear pillows, sheet sets, and mattress protectors. Well done Aleigha!

The store is beautifully laid out. Very nice and well informed sales person. I like the quality of their furniture and I have owned other Ashley furniture in the past.

Excellent service. No pressure. Answered all my questions. Very professional.

We just loved the experience and the furniture we bought at Ashley. Jason Huggins was awesome helping us to decide the right pieces, he’s your guy if you need any assistance! Thanks, Luiz

Nick was friendly and easy to work with, and honest about delivery timelines.

Very pleasant and knowledgeable service

Great quality, customer service, and price.

Alfred was professional and knowledgeable about the power recliner we were hoping to purchase. He provided great information and answered all of our questions. He was not pushy as we have experienced in the past with other salespersons (not Ashley’s). He was very personable. We highly recommend that you ask for him the next time you’re at Ashley’s in Kentwood Michigan. 😘

Jason was very helpful! The checkout process is a little long & multiple sales people standing around makes u feel a little uncomfortable

Very pleasant! Didn’t feel pressured or hurried which I appreciate! Jason was an awesome salesman to work with!

Jason was wonderful! He took the extra time going above and beyond to check stock/delivery dates to help with our renovation timeline. Highly recommend Ashley and specifically working with Jason.

Bought a bedroom set with 1 dresser. That dresser arrived broke (drawer slide). I was able to fix. I then ordered the tall dresser and it also arrived broke (top of it was smashed). I called and asked to have the replacement delivered and they said no. I would have to go pick it up. I asked to speak with a manager, they said one would call back. They never did. An absolute horrible experience with this company.

The process was easy, seamless & low pressure.

Great honest service

Aleigha was fantastic!! Made our purchasing experience so quick and easy. She was very knowledgeable and cared a lot about what we were looking for. The couch we purchased is SO COMFY. I can’t wait to have it in our home!

My husband and I are very satisfied with a trip to Ashley store. The sales lady that helped us was very experienced and knowledgeable of the product. Ashley furniture store is a great place to shop for any furniture that you might need

Wendy was our salesperson and she was perfect for us, helpful and informative with no pushiness or pressure. Love our purchase!

Our salesman Nick did a wonderful job on helping us pick out the perfect couch! His customer service was great, not pushy at all! Would highly recommend Ashley’s Furniture if you are looking to upgrade your couch! Thank you again, Nick!

We had such a pleasant experience purchasing a mattress today! Aleigha was very knowledgeable and helpful. We are happy to purchase from a company who makes their product in the USA!

EDIT:: finally got my second order (big mistake) and opened the box and my items were COVERED in mold. I should have figured since the box smelled terrible and musty/moldy!!! You can see all the white fuzz growing on the cardboard 🤮🤮 save yourself time and money and shop anywhere else!!! I would shop elsewhere. I got furniture delivered and they put a hole in my wall. It took 10+ days to hear any response (after multiple calls) and they said they would send someone out to fix it. I asked for proof that the person is licensed and insured (and not someone’s friend of a friend) and they will not show the proof and said “you have to trust me, this guy is good.” I feel like when they have to say that, the person might not be as good as they think…… wish I could give 0 stars!

Thorough selection process and great listening. Lead times look great too. Excited to get our new furniture.

Aleigha was more than wonderful once we stepped in the door. She was very informative about every little detail and answered any questions we may have had. We appreciate her time so much and look forward to enjoying our new mattress!

Was very professional and knew her information and products.

Very helpful and friendly

Ok good store..but with typical sales ripoffs.. they have limited selection of colors they don't allow you to choose a fabric and have anything made to order. They charge $500 for delivery that's outrageous I've never seen it be above $35. They don't stock anything in their store or in any close warehouses anything you buy is 5 weeks to delivery I've never heard of this. And they try to hook you up with 29% interest financing! It's just like they're trying to be crooked in every possible way. Don't know about the furniture yet I'll be waiting a couple months for that. Why do not stock a store? I can order stuff. I say this about all department stores if you don't have it in the building then why do you exist?

I couldn’t have ask for better service! Took time showing Different options.

Great salesperson, Ioana and a variety of products to choose from

Marcus listened to our needs and really helped us find the perfect living room set. We had been looking for 5 years unable to decide on the perfect living room set. Marcus helped us find the right furniture for the right price.

My sales person, Wendy, was incredibly helpful, showing me all the options and explaining the differences in the product I was searching for. I was selecting a higher end pillow as I have struggled with neck / shoulder pain and department store pillows will no longer work for me. Wendy taught me the proper way to lay on a pillow and body placement to help my specific issues. The entire transaction was really nice. Wendy made me feel very comfortable (laying down on a mattress can make you feel a little awkward!) and describing the differences in the pillows available, the construction, the options as well as the correct height. I feel like with her help, I was able to make the perfect choice! I’m so excited to actually have a good nights sleep!

Great experience! No pressure. Helpful, personable, knowledgeable staff. Pricing very reasonable.

Alfred was super helpful and knowledgeable. He let me know he was there to help, but left me alone to shop which I like, no pressure! He was polite, friendly, and answered every question I had. Ordering the furniture I picked out was pain free, easy, and quick. Alfred listened to my concerns and offered sensible solutions. Great service!

We were looking for a dining room set and Nick Baum helped us, he was so polite and we never felt pressured. We didn’t purchase the first visit but came back again as he was walking out to lunch but soon he came back in to help us with the process which I found so nice that he did that even though he would have still gotten the credit for the purchase. All and all it was a great experience and for any future purchases we will definitely ask for Nick and recommend him and Ashley to our friends and family. Bruce and Janice West

Wendy was an amazing help! Our experience was great and we can't woat to get our new furniture!

Great service. Very personal and helpful

Had a wonderful experience here. This was my first big furniture purchase and Marcus was so helpful and informative that it was incredibly easy. Comfy furniture too. Would highly recommend!

Wendy was so helpful in our experience with picking out a new mattress and bed frame!

My fiancée and I had such a great experience shopping at Ashley Furniture! We were able to pick out an amazing couch with the help of Kyle, who was wonderful at helping us through the entire process. He got us the best price, walked us through all the fine details, and answered all of our questions. 11/10 recommend!!

Marcus was great! Plus, very military friendly I really appreciate a store that appreciates our veterans!

Had a great experience picking out a new recliner and loveseat! The employee was super helpful & not pushy. We will be back!

Jason, was absolutely wonderful. I found the sofa I was looking for!!😀

I have been considering new furniture for a couple of years and my sales professional, Jason, took the time to understand what was important in my purchasing decisions and helped me finally make it happen. It was a wonderful shopping experience.

Ioana was extremely helpful in assisting my mom and I with finding a new couch and coffee table! She made the process a breeze and was very personable and friendly.

Wish I could do zero stars. Horrid customer service

Nick help me with my mattress order and did a great job!

Marcus helped us out getting a furniture set. Wasn't pushy and very knowledgeable.

Good service, knew what we were looking for and walked us thru the store. Nice selections

Completely shocked when I walked in the store, for the first time ever, and the man there greeted me by name. Took a sec but then recognized lil Marcus Shepard that I grew up with. Pleasant surprise. We caught up as I showed him a pic of my table and explained I was looking for chairs to compliment it. We looked at several options and even grabbed a cple different ones for the captains chairs that worked well with the table and other 4 chairs we picked out. Made it easy, was very helpful with an honest opinion, and got what I needed for a good price! Go see Marcus, he knows his stuff! Thanks bud!

Everyone was friendly and helpful! They answered all our questions and didn’t push us to purchase when we first came to look around the store. Came back a week later to buy the perfect couch!

Went to purchase new bed. Alfred, our Salesperson, was very friendly, professional and knowledgeable. He was able to answer my questions, provide recommendations and give additional information that was very helpful in making a decision. This was the second purchase we’ve made from Ashley within the past few months and both experiences were great. I didn’t find the team to be pushy at all and they allowed me my time to look, but yet available when I had questions.

Got a great deal on the bed I wanted. Staff was great, funny and helpful. Nick helped with my order and did a great job. I will be back for more furniture in the near future :)

Excellent customer service

I was looking for a very particular item at the Kentwood MI store and salesperson, Alfred, went above and beyond helping me find it! I ended up buying a couple more pieces of accent furniture to bring my look together. High Five! 🙌

The whole process was great. Ioana Brown was very helpful, and knowledgeable. No high pressure. She even provided a bottle of water. I received wonderful treatment. I highly recommend this furniture store.

Nick helped us purchase a new living room set and did a great job! We got a great deal with the Labor Day sale plus 36 months of zero interest payments.

Mike did a really great job in helping me make my selection. Very nice store!