Ashley Store Grand Rapids, MI (Ridgemoor)

Great service and friendly atmosphere! Michael was a pleasure to work with and very helpful.

A close relative sent me to Ashley several years ago. We were happy with our sales person and the items we bought. The store was very clean with lots to choose from . This time we purchased an end table and I am thinking about buying a chair I liked. Our salesman ,Josh, spent a lot of time with us . I would recommend this store to anyone. C. Fuhs

Alfred is a great guy! So laid back and super knowledgable and helpful. Highly recommend! Love our new chairs!

Great buying experience for a sectional sofa. Josh was very insightful on their products and did a great job at offering different options based on our preferences. At no point did their sales team feel pushy or overbearing.

Marcus has been absolutely amazing to work with. Will definitely be back.

Staff was very helpful. Clean store. Inventory was ok.

Aleigha was amazing to work with! She was kind, knowledgeable and figured out everything that we need and very professional!

Nick was very helpful and made sure to get all my questions answered. Great experience!

Great Customer Service

Went to a few different Ashley stores looking for a sleeper sofa and this was the first store that had something similar to what we were looking for. Our sales person Aleigha was very helpful in helping us find what we were looking for. The staff was friendly and patient while we made our decision she wasn't pushy and helped us find what we wanted. I was pretty happy with my experience and would definitely go back again.

Great selection. Great staff. Second couch we have bought in less than a year. Definitely our go to store

After furnishing my entire home through this location over the past 6 years, I had the most unprofessional experience with the manager, Eric, this afternoon. As a loyal customer, I have spent thousands of dollars over the years. Today, I went in to buy a specific sofa and the price they were offering in store was $100 more than the price online. Apparently, the website was pinging off a location in Ohio and pricing is different based on location. Fair enough. In trying to reach my price point on the furniture, Eric was completely unwilling to work with me to find a solution. He said that if he gave me $100 off, every time I come back I would be looking for better and better price contingencies. I asked him three times if he was willing to lose the entire relationship over $100, where I still have 2000sqft that I am remodeling, and every time he said yes. Look, I’m a reasonable person. If Eric had just said it’s their policy not to offer an additional discount I would not be here writing this right now and I might have gone ahead and purchased the sofa. Instead, he accused me of not shopping in good faith. I ordered a chair during COVID that took 6-9 months to be delivered. The sales rep at that time offered to give me a discount due to the delay, and I rejected it because I knew it was not the fault of this store. This is a local store with a local owner, and it is not their fault the manufacturer was having issues during COVID. I expected that we would have a long standing relationship and that the good faith I showed them would be returned as I continue to furnish my home. I was wrong, and this location does not value loyal customers. When I spend thousands of dollars, I expect more than an arms length transactional relationship. When I shared this with Eric, he couldn’t have cared less. I will spend hundreds more dollars if necessary to avoid shopping at this Ashley store again. I’m disappointed.

Very nice. I had a hard time deciding and he was very patient and polite.

Marcus is great

Jason helped us with the purchase of a dining table set. He listened to our needs and wishes. He was patient as we wavered between several choices. Even went as fsr as to relocate chairs from one set to another so we could see them mixed. Excellent customer service by Jason.

Great service good prices and friendly sales staff

Alfred Johnson was very helpful throughout my entire process of buying there. Great service!

Horrible customer service after the sale

Alfred was personable and was able to answer my questions. He is very knowledgeable in the stores inventory. Highly recommend.

Fast, efficient, well mannered and an easy transaction!

Good selection, good service fair price. Alfred was great for us.

This was my wife and my second time shopping at Ashley Furniture for our home and once again, it was a great experience! Josh at the 28th street location in Grand Rapids was so friendly and knowledgeable and made our visit quick and easy. We will definitely shop here again in the future.

Very good selection of affordable priced furniture for families trying to stretch their dollars. Josh, our salesman, was very helpful and knowledgeable of the products. We purchased two sofas, one being a recliner, and also a reclining loveseat. Highly recommend. Thank you.

Great experience! I will definitely be back. Our salesman was very helpful. Thank you!

First time there The staff was Very friendly n helpful Thanks Kyle for your help n being a great salesman

They went above and beyond for Us, found the same thing cheaper and match the price with no hesitation great people ask for Nick if looking for any furniture

Cain was very helpful in showing us just the right living room furniture we were looking for. The atmosphere was very friendly, not pushy or forceful in salesmanship. I think we will be very happy with the pieces of furniture we chose. The couch, loveseats, and tv stand look very sturdy and well made. It surprised me how quickly we found exactly what we wanted, in the color that matched our new carpet. I would definitely recommend Ashley Furniture to anyone looking for new furniture!

Great customer service with Nick When we purchased our sofa And end table

Very professional and helpful would recommend Ashley stores anytime!!

Mike was wonderful helping us choose a new dining set.

Nick was a great help and very friendly! Great customer service!

Aleah was knowledgeable and friendly. The beer while we mulled things over was a great touch.

Marcus was fantastic. Very patient and knowledgeable.

Great people do work with. Jason was very helpful and answered all my questions.

We usually dread furniture shopping but this Ashley's store was a great experience. We did our homework ahead of time so we had an idea of what we wanted. Michael greated us and was genuinely friendly and took us to what we were interested in. He was very knowledgeable without any pressure. My husband is a veteran and this store has a strong connection to the services. We definitely felt we got the best service from any retail store we have shopped at. Thank you so much.

very helpful. Spent a lot of time trying to help me find exactly what was using.

Great place to shop, no pressure salespeople, everyone is very helpful and cortious. They have great respect for veterans.

Excellent to work with.

Josh was great to work with. No pressure. We're still in the process of what PC to choose, I'm definitely purchasing.

The store is well laid out and has quality furniture. The staff is friendly, knowledgeable, and not pushy. I had a great experience and would definitely shop there again.

Mike was helpful and knowledgeable.

Quality of furniture was excellent the price reasonable and service people were friendly and knowledgeable. Love my new furniture.

My fiancé and I worked with Aleigha today at Ashley’s. She helped us with finding the perfect mattress and couch for our new home. She explained everything thoroughly and answered all of our questions! We felt well supported in our furniture buying journey!

Josh was very patient and informative. Enjoyed working with him.

Our Ashley sales person , is Josh Bailey. Our first visit-We just met him this week!. He was very knowledgeable about the products we were interested in. He also worked very well with us, understanding our budget . My husband & I are Very pleased with his mannerism, patience with answering all our questions. He is definitely a 5 star from us! Antonio & Karen Rodriguez

Aleigha was fantastic! Patient and incredibly knowledgeable of everything in the store and took time to explain to us the differences from piece to piece while not being pushy or sales-y. Love that that give back to the community with the beds for kids program as well. This is the second time I’ve purchased from this store, the first was for work. Beyond impressed both times, I won’t be looking elsewhere.

They need to have more teen bedroom options available to look at in person. They lacked in the tween/teen area and they don't carry alot of full size bed options. The person we worked with was great though and helpful with our needs. We ended up ordering it online in store with Alfred and he was great to work with. Another positive was being a veteran family, we get free shipping and install. We still have not received a phone call or text for our furniture delivery that we are anxiously waiting for. It's been almost 4 weeks.

We stopped in to look at some furniture pieces for our basement and Nick was very helpful. He answered all of our questions and got our order placed with no hassle. All of the staff were friendly and enjoyable to interact with.

Friendly and helpful staff, nice selection of home decor

All of the staff at this Ashley Store are amazing! I called and spoke with Marcus. I was looking for a couch to pick up same day and I was in a time crunch. Marcus and his team made it happen! Marcus was amazing to work with over the phone and in person. I can’t recommend this store enough!

Great salesman gave us time to talk. We told him what we wanted and took us right to the furniture we were looking for.

Josh was super helpful with finding the best couch for us

Great experience. Very helpful in finding a leather recliner.

Sales representative was very knowledgeable about the items I wanted to purchase. I was overwhelmed with the attention I received as a military veteran. My most sincere thanks for that.

Jason was excellent!!! I will be back for an excellent shopping experience and quality furniture!

Great customer service! Alfred was very helpful and made the process easy

We worked with Alfred. He was knowledgeable and very helpful. He was patient with us and allowed us time to decide what we actually wanted and were looking for.

We bought a beautiful sectional here. We were greeted and assisted by Jason. He was very professional, attentive, friendly, and went above and beyond to assist us. We came back and bought that sectional because of him. There's another Ashley furniture closer to where we live but we specifically came back to the 28th st location because of him. He has excellent customer service that's very hard to find lately. Thank you for your kindness and help Jason!

Aliya answered all of our questions and was very helpful. Great choices.

Very knowledgeable and listen to what we wanted are limitation's and was not forceful at all. Love the experience and it was quick and easy.

We have shopped Ashley Furniture a few times. Today we just wanted to browse the recliners but ended up purchasing 2. Cain was very helpful, went above and beyond by looking online for alternatives. He was courteous and knowledgeable.

We had an amazing experience! Everyone in the store was so friendly!

My sales person Mike was at the Grand Rapids store. He was so nice, and helpful, and so patient with my family and myself. I give him high praise for putting up with us!!!!

So excited to work with Wendy at Ashley’s on 28 St SE. This was our second visit and she helped us decide on our final purchases and there were specials she helped us with too. I look forward to the ‘Red Carpet Delivery’ service because I could not do that on my own. Thank you Wendy. You all rocked the ‘70’s’ event tonight. Having fun looks good on the Ashley Team.

Very nice service .

Waiting four to six weeks for delivery

Marcus was so helpful! Definitely recommend! Also, they take good care of our veterans 💙

I definitely recommend purchasing from Ashley! The quality is wonderful and every experience we've had buying there has been amazing! Alfred was a fantastic associate!

Jason was awesome! Knowledgeable and helpful making decisions.

Great deal on 4 accent chairs. #winning service with Josh. TY

Keziah Shaw was extremely helpful. We will shop with her again.

I k did a great job helping us find the perfect bed and mattress. Thank you for the great service!

Found a very nice couch (Larce) at a competitive price that we just ordered! We worked with Nick, who was a pleasure and did not pressure us at all. I will update this review after we pick up the couch and get some seat time on it

Very good service and Jason was very helpful.

Mike B. Was very nice I told him what I wanted and he helped me find the perfect sofa.

I had been searching for a sectional for a few months and I decided go to Ashley's Furniture. I was pleasantly surprised by the quality of furniture they had! One of their sales manager's Cain assisted me looking at a few choices based on the needs I had. He was very personable and knowledgeable on their products. I ended up purchasing a sectional and it was within my budget. The process was easy and there was no pressure to buy. I definitely recommend visiting checking the store out if you're looking for furniture!

We had a great shopping experience. We did not feel attacked by the sales people when we first walked in the door like at some furniture stores. They offer a glass of wine or beer to shop with. Alfred worked with us and was very helpful and we will likely request to work with him if we go back to purchase anything else

Mike Barnes met us at the door and led us to the bedding area. He was very informative and explained the difference in the various types of mattress. Mike made the entire experience very pleasant.

I just had an amazing experience working with Marcus at Ashley Furniture! I was making my first major furniture purchase so I was afraid of being too overwhelmed but Marcus made this process seamless & enjoyable! He was very helpful, gave great advice/recommendations, & was respectful of my decisions/thought process! I would highly recommend working with Marcus & the team at Ashley Furniture for your future furniture needs! Thank you kindly for all your help! ⭐️⭐️⭐️⭐️⭐️

Marcus S. made this couch sectional purchasing experience seamless and fun! He was incredibly knowledgeable, patient, made us laugh, and went above and beyond to help my wife and I find the perfect piece for our living room. He took the time to understand our specific needs and preferences, and offered expert advice without any pressure. I highly recommend this store and especially Marcus S. for anyone looking for top-notch customer service and quality furniture at affordable prices.

Josh was friendly and welcoming the moment we walked in the door. He allowed us to take all the time we needed to browse and had great ideas and visions for what we wanted. Overall a be try wonderful and pleasant experience.

Everyone was great, very knowledgeable and helpful.

We had a great shopping experience at Ashley Home Store in Kentwood. Markus was very helpful and knowledgeable. I would highly recommend this store to everyone.

Alfred was great! Zero pressure, lots of helpful info- he made buying our new furniture a breeze.

Josh Bailey was great to work with! He was patient with us and took the time we needed to find what was right for our home. He was very helpful and great to work with!

Great service. Sales reps were very knowledgeable about the products and gave you plenty of space and time to try furniture before making a decision. Did not feel like they were trying to push any products, just there to help you make the best/most informed decision depending on what you were looking for and the space you had to work with. Feel great about our purchase from them.

Great store and online selections, very professional and friendly sales staff.

Very helpful

Went looking for sectionals with my fiancé and Alfred helped us make our decision easily! We’ve had experiences in the past where sales people were very pushy, but he was helpful, walked us through options when we had questions, and was very low pressure - even offered us a beer. Thanks for a great experience!

I had a great experience with the Ashley store in Kentwood, MI. Jason was very knowledgeable and great to work with throughout the process.

Josh was great at meeting our timelines and last minute requests.

Keziah was great! Friendly, approachable, and quick with my transaction for my bedroom set. Thank you!

Alfred helped me out. He was professional and helped me find just what I needed.

My experience at Ashley’s was good. Was waited on immediately and nice salesperson. But my couch was torn upon delivery and waiting for someone to contact me about the tear

I honestly have to say that I am so impressed with my entire Ashley experience. Keziah presented herself so well, was incredibly professional, and proved extremely knowledgeable about the furniture. She guided me in my decision-making without acting pushy. I also loved the whole atmosphere of the entire store! A special thanks to the management for treating your veterans so well! Looking forward to that free delivery.

Marcus was incredibly helpful from the start. He was great at helping my find what find my style and my house!

Great, non-pushy sales experience from Marcus, including price matching when I found a better price elsewhere.

Keziah was terrific. She was patient, hard-working and resourceful. She was a real pleasure to work with. I really appreciated the way the store honored our veterans as well!

The first time visit Ashley Store at 28th street Kentwood, Mi. Nick Baum as sales person we met on that day he is very patient and polite. He was helping us to find our sofa. Thank you Nick for your great service

Good selection and great service. Staff were polite and professional. .

Salesperson was helpful. Sale was good.

A good deal on an end table. Great service.

Very helpful and knowledgeable

When purchasing a mattress with my husband, the sales man asked us if we were paying in full or creating a payment plan. I said that we were paying in full. Then the salesperson asked again. I responded, louder, that we were paying in full. Then repeat. Then my husband responded and said we were paying in full, and the salesman said he’d ring us up right away. Felt blatantly sexist

We were met at the door by a friendly sales rep. She showed us around providing insights into fabrics. We were pleased by the selection and pricing! Because of their wide variety of styles, we found what we were looking for in a living room set. Thanks to our sales rep, Keziah, who listened attentively to our needs and wants, we made a purchase the same day!

Very knowledgeable and friendly staff.

Went searching for a small table and chairs for my mother and the staff were friendly and helpful. So far so good.

Aleigha at the Kentwood store in Grand Rapids was wonderful to work with and made sure we got the best prices around! The furniture is great quality as well!!!

We knew what we wanted and it was quick and easy. They did not have it at the store so it was ordered.

Highly recommend Aleigha (Sales Rep). Very friendly, knowledgeable, and created a no pressure environmen during our two visits to the store. Would not hesitate to purchase from her again. Aleigha and Michelle stayed after hours to wrap up our sale. We purchased two Beautyrest Black Hybrid Medium mattresses along with Bedgear pillows, sheet sets, and mattress protectors. Well done Aleigha!

The store is beautifully laid out. Very nice and well informed sales person. I like the quality of their furniture and I have owned other Ashley furniture in the past.

Excellent service. No pressure. Answered all my questions. Very professional.

We just loved the experience and the furniture we bought at Ashley. Jason Huggins was awesome helping us to decide the right pieces, he’s your guy if you need any assistance! Thanks, Luiz

Nick was friendly and easy to work with, and honest about delivery timelines.

Very pleasant and knowledgeable service

Great quality, customer service, and price.

Alfred was professional and knowledgeable about the power recliner we were hoping to purchase. He provided great information and answered all of our questions. He was not pushy as we have experienced in the past with other salespersons (not Ashley’s). He was very personable. We highly recommend that you ask for him the next time you’re at Ashley’s in Kentwood Michigan. 😘

Jason was very helpful! The checkout process is a little long & multiple sales people standing around makes u feel a little uncomfortable

Very pleasant! Didn’t feel pressured or hurried which I appreciate! Jason was an awesome salesman to work with!

Jason was wonderful! He took the extra time going above and beyond to check stock/delivery dates to help with our renovation timeline. Highly recommend Ashley and specifically working with Jason.

Bought a bedroom set with 1 dresser. That dresser arrived broke (drawer slide). I was able to fix. I then ordered the tall dresser and it also arrived broke (top of it was smashed). I called and asked to have the replacement delivered and they said no. I would have to go pick it up. I asked to speak with a manager, they said one would call back. They never did. An absolute horrible experience with this company.

The process was easy, seamless & low pressure.

Great honest service

Aleigha was fantastic!! Made our purchasing experience so quick and easy. She was very knowledgeable and cared a lot about what we were looking for. The couch we purchased is SO COMFY. I can’t wait to have it in our home!

My husband and I are very satisfied with a trip to Ashley store. The sales lady that helped us was very experienced and knowledgeable of the product. Ashley furniture store is a great place to shop for any furniture that you might need

Wendy was our salesperson and she was perfect for us, helpful and informative with no pushiness or pressure. Love our purchase!

Our salesman Nick did a wonderful job on helping us pick out the perfect couch! His customer service was great, not pushy at all! Would highly recommend Ashley’s Furniture if you are looking to upgrade your couch! Thank you again, Nick!

We had such a pleasant experience purchasing a mattress today! Aleigha was very knowledgeable and helpful. We are happy to purchase from a company who makes their product in the USA!

EDIT:: finally got my second order (big mistake) and opened the box and my items were COVERED in mold. I should have figured since the box smelled terrible and musty/moldy!!! You can see all the white fuzz growing on the cardboard 🤮🤮 save yourself time and money and shop anywhere else!!! I would shop elsewhere. I got furniture delivered and they put a hole in my wall. It took 10+ days to hear any response (after multiple calls) and they said they would send someone out to fix it. I asked for proof that the person is licensed and insured (and not someone’s friend of a friend) and they will not show the proof and said “you have to trust me, this guy is good.” I feel like when they have to say that, the person might not be as good as they think…… wish I could give 0 stars!

Thorough selection process and great listening. Lead times look great too. Excited to get our new furniture.

Aleigha was more than wonderful once we stepped in the door. She was very informative about every little detail and answered any questions we may have had. We appreciate her time so much and look forward to enjoying our new mattress!

Was very professional and knew her information and products.

Very helpful and friendly

Ok good store..but with typical sales ripoffs.. they have limited selection of colors they don't allow you to choose a fabric and have anything made to order. They charge $500 for delivery that's outrageous I've never seen it be above $35. They don't stock anything in their store or in any close warehouses anything you buy is 5 weeks to delivery I've never heard of this. And they try to hook you up with 29% interest financing! It's just like they're trying to be crooked in every possible way. Don't know about the furniture yet I'll be waiting a couple months for that. Why do not stock a store? I can order stuff. I say this about all department stores if you don't have it in the building then why do you exist?

I couldn’t have ask for better service! Took time showing Different options.

Great salesperson, Ioana and a variety of products to choose from

Marcus listened to our needs and really helped us find the perfect living room set. We had been looking for 5 years unable to decide on the perfect living room set. Marcus helped us find the right furniture for the right price.

My sales person, Wendy, was incredibly helpful, showing me all the options and explaining the differences in the product I was searching for. I was selecting a higher end pillow as I have struggled with neck / shoulder pain and department store pillows will no longer work for me. Wendy taught me the proper way to lay on a pillow and body placement to help my specific issues. The entire transaction was really nice. Wendy made me feel very comfortable (laying down on a mattress can make you feel a little awkward!) and describing the differences in the pillows available, the construction, the options as well as the correct height. I feel like with her help, I was able to make the perfect choice! I’m so excited to actually have a good nights sleep!

Great experience! No pressure. Helpful, personable, knowledgeable staff. Pricing very reasonable.

Alfred was super helpful and knowledgeable. He let me know he was there to help, but left me alone to shop which I like, no pressure! He was polite, friendly, and answered every question I had. Ordering the furniture I picked out was pain free, easy, and quick. Alfred listened to my concerns and offered sensible solutions. Great service!

We were looking for a dining room set and Nick Baum helped us, he was so polite and we never felt pressured. We didn’t purchase the first visit but came back again as he was walking out to lunch but soon he came back in to help us with the process which I found so nice that he did that even though he would have still gotten the credit for the purchase. All and all it was a great experience and for any future purchases we will definitely ask for Nick and recommend him and Ashley to our friends and family. Bruce and Janice West

Wendy was an amazing help! Our experience was great and we can't woat to get our new furniture!

Great service. Very personal and helpful

Had a wonderful experience here. This was my first big furniture purchase and Marcus was so helpful and informative that it was incredibly easy. Comfy furniture too. Would highly recommend!

Wendy was so helpful in our experience with picking out a new mattress and bed frame!

My boyfriend and I had such a great experience shopping at Ashley Furniture! We were able to pick out a gorgeous bedroom set with the help of Alfred, who was absolutely fantastic at helping us through the entire process. He got us the lowest price possible and walked us through cost, warranties, and set up. 11/10 recommend!!

Marcus was great! Plus, very military friendly I really appreciate a store that appreciates our veterans!

Had a great experience picking out a new recliner and loveseat! The employee was super helpful & not pushy. We will be back!

Jason, was absolutely wonderful. I found the sofa I was looking for!!😀

I have been considering new furniture for a couple of years and my sales professional, Jason, took the time to understand what was important in my purchasing decisions and helped me finally make it happen. It was a wonderful shopping experience.

Ioana was extremely helpful in assisting my mom and I with finding a new couch and coffee table! She made the process a breeze and was very personable and friendly.

Wish I could do zero stars. Horrid customer service

Nick help me with my mattress order and did a great job!

Marcus helped us out getting a furniture set. Wasn't pushy and very knowledgeable.

Good service, knew what we were looking for and walked us thru the store. Nice selections

Completely shocked when I walked in the store, for the first time ever, and the man there greeted me by name. Took a sec but then recognized lil Marcus Shepard that I grew up with. Pleasant surprise. We caught up as I showed him a pic of my table and explained I was looking for chairs to compliment it. We looked at several options and even grabbed a cple different ones for the captains chairs that worked well with the table and other 4 chairs we picked out. Made it easy, was very helpful with an honest opinion, and got what I needed for a good price! Go see Marcus, he knows his stuff! Thanks bud!

Everyone was friendly and helpful! They answered all our questions and didn’t push us to purchase when we first came to look around the store. Came back a week later to buy the perfect couch!

Went to purchase new bed. Alfred, our Salesperson, was very friendly, professional and knowledgeable. He was able to answer my questions, provide recommendations and give additional information that was very helpful in making a decision. This was the second purchase we’ve made from Ashley within the past few months and both experiences were great. I didn’t find the team to be pushy at all and they allowed me my time to look, but yet available when I had questions.

Ashley sells great products but don’t be scammed into purchasing the Montage protection plan it is a scam.

Got a great deal on the bed I wanted. Staff was great, funny and helpful. Nick helped with my order and did a great job. I will be back for more furniture in the near future :)

Excellent customer service

I was looking for a very particular item at the Kentwood MI store and salesperson, Alfred, went above and beyond helping me find it! I ended up buying a couple more pieces of accent furniture to bring my look together. High Five! 🙌

The whole process was great. Ioana Brown was very helpful, and knowledgeable. No high pressure. She even provided a bottle of water. I received wonderful treatment. I highly recommend this furniture store.

Nick helped us purchase a new living room set and did a great job! We got a great deal with the Labor Day sale plus 36 months of zero interest payments.

Mike did a really great job in helping me make my selection. Very nice store!

Michael was super helpful and I highly recommend working with him!!!

Mike was a huge help and extremely knowledgable. Couldn’t have been a better experience.

Alfred was extremely professional and friendly. He found the best deal for me. I felt valued and respected. It was a great buying experience!

Very friendly, quick to assist us and helped get us the best prices!

Great experience with no pushy salesman.

Great conversation and selection. Staff is awesome to talk too! Nick was amazing and very helpful.

Michael was great. Attentive service and not pushy. I was in and out fast and furnished my whole apartment in budget.

Nick was awesome. Answered every question we had. Made sure we knew all our options. Thank you for the excellent service!

Great experience shopping at this Ashley store. Our sales person was very friendly and professional. He helped us make our choices without any sales pressure. He was very knowledgeable about each piece and the availability of each piece. Found the prices to be very reasonable with all the great sales they have going on right now for fall. Thank you Ashley Home Store for making furniture shopping easy!

(Translated by Google) Excellent customer service, the experience of purchasing my Ashley room was very good (Original) Exelente servisio al cliente fue muy buena la experiensia de comprar mi sala wn Ashley

Amazing customer service and pricing! Thanks again to Nick for helping us pick the perfect couch!

Mike was extremely helpful in every aspect of shopping experience!! We found the exact recliner to meet our needs & match our space.. We’ll definitely return!!😁🤩

Alfred’was awesome , friendly and very helpful with our selection of chairs .

Shopping at Ashley Furniture was a fun and easy experience. Spouse and I had our 3 year old with us and they made us feel welcome. Their sales rep Falon was patient and helpful while we spent several hours browsing. This is my second time purchasing from them. Personally, I would not go to another store before checking here first.

Great service.

Michael was great not pushy, the store was lovely. I was not swarmed when I enter that was a big plus. I'm happy enough that I will return to get an entry room desk and lamp.

Michael M was very helpful. Did not care for the store layout though. Did not like having to go through the whole store looking for a loveseat.

Polite, professiona!l Christina made this purchase quick and easy.

Mike Barnes was very helpful and easy to work with, and covered many options to help use with our purchase.

Michael was outstanding! Great experience and definitely would recommend

It was good experience to buy the sofa in Ashley, they explained well and the products are good, I bought one sofa set but they didn’t give any discount

Very kind and helpful

Christina was a pleasure to work with, she was helpful, friendly, knowledgeable and really listened to our requests. We had been shopping for over a year and dealt with many salespeople around MI, but we chose to purchase our furniture 5 hours from our home because of her. Thank you Christina.

Falon is on of the sale helped me to get a lovely dinning table set today. She is kind and taking care of her customers very good. She gave me a well explanation an about the buying and delivery process. Try to find the way to make it work for me and help to find me a financing. She is the best sale agent I ever have. And I will recommend!

Loved working with Christina. She was extremely helpful without being pushy.

Our salesperson Falon was amazing. She was helpful with helping us figure out something that would fit our unique dimensions and setup. She was also not pushing us to buy right away which definitely aided in us coming back the next day to purchase. Highly recommend her.

Cain was very patient with my indecision and answered all of my questions.

Furniture stores can be uncomfortable to shop. Let’s be real, we’ve all been there. Today, not the case one bit. Michael was super helpful, he was very professional yet very personable, a genuine kind human. He can rock a pair of suspenders too! We honestly went to look to gather ideas, we had no intention to purchase today. Michael was very attentive to our style, he showed us pieces not only in the store but also online after hearing what we were looking for, and even measured chairs and the couch for us. Being able to sit in the furniture you’re going to invest in changes things, especially with help from people that genuinely invest in you and your needs (which is a rare thing these days). He gave us the opportunity to wander and did not suffocate or follow us. Product availability is also very reasonable. We were impressed with the quality and variety of styles offered, but most importantly felt welcomed and treated as a person, not a sale. Michael, thank you for all your help and patience, you are a true gem. People like you are rare in the sales and customer service industry.

Friendly assistance (Michael) and most helpful with my order

I had a great experience at Ashley Furniture store with Michael , thank you very much 😊

Jedha was great, let us know all the information, and great customer service and support.

Worst quality ever. My second time buying from them and my furniture came damaged. Will never ever ever purchase from them again.

Everyone were so kind. I also appreciate it when you honored the Vets. Thank you.

Very friendly people, no pressure to sell. Loved my purchase today. Loved working with them

Cain was knowledgeable, professional, polite and friendly. A no-pressure salesperson who just did his best to meet our needs and expectations.

Our sales rep Falon was so helpful and friendly. She helped us find exactly what we wanted and for a great price!

Micheal was very helpful throughout the entire process!

Cain was very helpful, gave us a lot of details, had good product knowledge, and gave us all the space we needed. And at the close, he worked hard to make special arrangements for us.

Very good costumer service! Good communication and answered all our questions.

So far so good. After a prior bad (service) experience with Ashley in Florida, we decided to give them another try. Alfred was our sales representative in Grand Rapids and he was very pleasant and knowledgeable. We ordered a new dining set and hope to have it soon.

(Translated by Google) More than 15 days they never delivered my order for a mattress, terrible service, I do not recommend buying at this location (Original) Mas de 15 días nunca me entregaron el pedido de un colchón pésimo servicio no lo recomiendo comprar en este local

Friendly staff. They didn't have what we were looking for though.

Cain was an outstanding salesman! Very knowledgeable understanding and willing to go the extra steps to make sure we were satisfied.

Cain was very helpful with finding the perfect loveseat for my house. Ashley furniture store is very lucky to have him as an employee.

Great customer service from Cain!

We loved our experience at Ashley Furniture, as we all know Furniture sales personnel are often very pushy and overbearing but our salesman Mike Barnes was informative and available but again not bearing down on us, that alone made our decision to buy there as we had visited 3 others, they stand by what they sell and that's huge too, I definitely will be a repeat buyer in future as needs arise

Michael was great! Helped us pick the perfect couch and was professional and easy to work with!

Our Sales Rep was thorough and caring and made the entire experience enjoyable.

Michael B (the one with suspenders and a beard) was awesome and efficient. My daughter and I were on a budget and he was able to find what we needed and within a good time frame. No pressure sales just a friendly salesman.

Great customer service! Knowledgeable, was not pushy or pressuring us into anything we were not interested in.

Serena helped us find exactly what we needed. Thanks Serena!

We purchase a sectional and additional items at this location and were told we could purchase a lifetime warranty for the item. Well when it came time to file a claim for loose seams the third party who handles the claims does not cover that. The store associate lied to us about what this covers and had we known we would have not paid or signed up for a protection plan that doesn't actually cover anything. Associates don't care they will offer an apology but in the same sentence day we can have it fix if you want to pay out of pocket for it when the sectional alone was 4grand.. horrible quality items, horrible customer service, horrible management, horrible third party vendor. Would never buy a single item from this company.

Mike was very helpful, knowledgeable and very clear and concise about what we were looking at. It was a very customer based service experience with lack of “sale sharks”, we've all grown to expect in the furniture buying process. My fiancé being a veteran was thanked by all of the sales associates for his service along with a few other great benefits for those who served. We’ve not yet gotten the furniture in home to share our experience with that, but we are very pleased with the overall service we received thus far.

Great communication and service so far. We haven’t received our patio furniture yet, but looking forward to it!

Had a really great experience. Alfred was super nice and gave us plenty of space to decide while educating us on the furniture

Mike was our sales associate and he was so awesome to work with. We came in twice because I wasn't sure what I wanted. He did a thorough job explaining the products and wasn't the least bit pushy, which was important to us. We would definitely recommend!!

I worked with Jedha on two occasions and he was an exceptional employee of Ashley. Very welcoming, extremely knowledgable and helpful and gave advice when offered but knew when to let us make our own decisions. He was the sole reason we chose to buy with Ashley and we will continue to purchase through them and their excellent customer service. On another day when they were quite busy, his manager Graham helped set us up, was very welcoming, and knowledgable and also enhanced the experience. Overall, I would highly recommend anyone looking for furniture to shop through Ashley, and most importantly work with Jedha.

Our salesperson and the manager were great to deal with. Every question was answered and we were happy to give them our business.

Everyone was very accommodating. I am disabled and all were helpful especially Wendy. We had fun and I found the most comfortable recliner I have ever sat in. I highly recommend!

Being a Veteran and having a few issues I like to be alone. I don't like crowds and can't deal with pushy salesmen. I am remodeling my home and need furniture, so I shopped online but you really need to sit in it and look at it in person. So I have to leave my safety net and adventure out. I took my youngest son and went to a few stores and almost threw in the towel, but we decide one more store. We walked into Ashley Furniture and meet Michael wearing suspenders and is also a Vet. I'm telling you if you need a salesman who doesn't act like a salesman and makes you feel like he is there to help see Michael. He announced himself before he was 2ft in front of me, which really helped. Very down to earth guy didn't try to impress me with a hero story or ask me about mine. He saved me some money and we had a good conversation. He politely asked if they could take my pic for their hero wall and ring a gong after the sale and I declined. The last thing I wanted is attention, they don't need a crying Vet in their store. If you have PTSD and have trouble shopping for furniture go see Michael. Thank you Michael

Super helpful!!

Thanks Ashley! Serena was professional, knowledgeable and very helpful with my purchase..make sure to ask for her Thanks again!

Thank you Hannibal for your expertise and knowledge of the furniture you're selling. It was my first experience at Ashley furniture and I was very impressed with the quality of your furniture selections. My son will be very happy with the reclining chair that you helped me order. Signed, Arlene Hill

Great selection at a fair price! Christina was our sales person, she went above and beyond to make sure all our questions were answered and made the right choice for us without being pushy. I would highly recommend them!

Craig was very knowledgeable and. helpful. Found just what we need.

Went to Ashley’s twice in the past 2 days. The first day I went to purchase a new mattress. Today I went back for a Purple Pillow. Service was great and they even offer you a beverage!!

Alfred was great! We were able to browse at our own pace and he was there to answer any questions! Purchase was seamless; we love shopping at Ashley!

Great experience, purchased new mattress. Will definitely return.

Serena was an outstanding furniture associate! Zero pressure environment, great deals & great product!

Our sales person was very helpful and nice. We received very good service.

Thank you Cain for helping me pick out a perfect bed

I had a very positive and enjoyable experience. I loved meeting Wendy and I will give a positive review to anyone who asks.

Outstanding service from the time I placed the order until delivery.

The kentwood ashleys makes purchasing furniture way easier than i thought it would be. Id recommend checking them out for all your furnitire needs!!!

Ioana was the most helpful and knowledgeable person we have ever worked with. I will be referring her to family and friends. We spent few hours trying to find the right bed and she never gave up on us.

She was the best sales person I have dealt with in a long time she really knows her stuff I would recommend her to my friends

Cain was amazing to work with! He made the process simple, easy, and quick.

Last time I purchased a mattress was over 15 years ago. I didn’t think it was going to be a big deal going in, but was a bit overwhelmed with the products and technologies that are available now vs then. I was pleased with the help we got from your store, especially working with Michael M. He is knowledgeable and answered all my naive questions regarding mattresses and made my purchase easier. Thanks!

Ioana was very helpful with us purchasing our first couch! She took the time to explain everything in detail and was very lovely to work with!

We worked with Mike and he was very helpful and knowledgeable! We appreciate his help and will definitely return in future! Thank you

The quality and price of home furnishings is fantastic as is the service provided by Ioana. We'll be back.

Great deal and very helpful sales person. No pressure.

Cain was very professional and knowledgeable about our purchases today. I would highly recommend shopping at Ashley.

Looking for a sectional couch, found what we were looking for. Michael our sales person was very helpful. All in all we had a great experience.

I am a frequent customer of this store. I bought a foundation and a mattress less than a year ago and the foundation broke. I went to the store to find out if there was some sort of insurance or warranty on the box spring/foundation and I was told no. Then I asked to purchase a new one. The young lady who was given the task of helping me only said to me, "We don't have any on clearance." This was quite an odd remark since they had just pulled up all of my prior purchases which were approximately $10,000. I asked her why she would say that to me. From the blank look on her face I knew exactly why. I'm a Black woman. On my way out, I was asked by a manager if there was anything they could do to rectify the situation. I said that they could send me an apology letter. It never came. I understand that people's bias and racism get in the way of their business decisions sometimes, and I have worked with multiple White sales agents at the store who have treated me with respect, but when something like this happens, it is important to rectify these situations and make sure the staff person who did this is trained better. That part is the fault of Ashley home furniture. I have since bought additional sofas from a competitor simply because of this incident and they will lose more business when they allow people to make assumptions about their clients.

Very friendly and very knowledgeable about products. Made the whe buying process easy. Thank you

Great experience! I called the the day before I came into the store and spoke with Alfred about a sofa/loveseat I saw online. When we came in the next day, although they did not have it in store to look at, he offered to show us the material, color options, and similar products. He made sure we understood the warranty, shipping details, and more. Bought the furniture the same day and excited to get it in our house! Thanks Alfred!

We had excellent service from Iaona she took all the time with us we wanted and left us alone when we wanted to make decisions. After we made decision I was surprised at the time she spent with us

Cain was awesome. Easy to work with and no pressure.

Alfred was great to work with!

Went in today to purchase, found a wonderful item within our budget. Cody, whom.met is at the door, gave us some information to take with us as we made our way throughout the store. Cody made sure our experience was informational, offered us refreshments as we browsed. Item was purchased and we were out the door in time to make our dinner reservations. We will return in the future, and will definitely recommend Ashley Home to our friends and family.

Good furniture selection. Great managers. Purchase process is not as refined as it could.

Such a wonderful experience. Hannibal was wonderful to work with. He was so super helpful. He listened to us & found up exactly what we were looking for. We will definitely return for all of our furniture needs.

Mike (with the beard) was super helpful and friendly. I needed to buy mattresses that were comfortable and budget friendly. He gave me all of my options and made sure I found something that worked. He also shared the valuable work that Ashley does to give back to the community.

First time going to Ashley Homestore. Our salesperson, Alfred was exceptional & caring about needing a chair for an upcoming surgery. Taylor, the delivery driver was very professional and made sure everything was working. Would highly recommend Ashley's.

Beautiful furniture and our salesperson was very helpful and knowledgeable.

Friendly, helpful, knew the product.

Cody was very helpful and made our buying process quick and easy!😊

Great buying experience! The Ashley team was great to work with, and helped us get the best deal possible. Will definitely continue buying furniture from them.

Staff was friendly and helpful.

I have been a Repeater customer since 2013 and every time I come in to the store I am always amazed at how respectful everyone is. Mike was phenomenal

Alfred did a great job, loved working with him!

Mike B. Was very helpful and patient with us. We were really undecided and he worked through it with ease and politeness. Thank you Mike we appreciate your help.

Hannibal was great to work with!

Dont ever bye from this store it takes forever to get your merchandise .

Alfred was wonderful to work with. He was patient with our inexperience with the financing process. Answered all our questions. And made us feel right at home. I have never been able to say I had a great time buying furniture, usually it’s the opposite. I had a great time! Nice getting to you know you Alfred! Thanks so much.

Alfred and Michelle were so helpful and kind! I would recommend them to anyone!

Ashley store was very good to work with sales person did a great job and she helps you under stand about the products they sell she did a great job

Appreciated all the assistance in helping us purchase our furniture piece. Would definitely buy from again!

Cody was great to work with, helped us out greatly and worked for us to customize kitchen table with other table chairs and found us the perfect sectional. Great work, highly recommended.

Cody was very patient and helpful.

Thank you for all your help and getting me the best price .

Great customer service by the sales associate Alfred. Non pressure sale and all details on financing were easy to follow and sales associate was very knowledgeable about the product.

Serena was great. Very knowledgeable!

(Translated by Google) Brianna was very attentive to us, good products, great prices. If you go there ask for Brianna (Original) Brianna fue muy atenta con nosotros, buenos productos, excelentes precios. Si acudes al lugar pregunta por Brianna

Great selection of furniture and our salesman Cody was nice, helpful, and informative. Overall, good experience.

Cody was amazing and so personable. It was a pleasure to work with him

Wonderful experience

Awesome service

Definitely a 5 star experience from start to finish. I was greeted at the door by Michael Milanowski. He was super friendly and knowledgeable and answered all my questions. Michael was very professional and not pushy in any way. He helped me pick out the perfect pieces to complete my spare bedroom face lift. Michael is definitely an asset to the Ashley Team. I also love the fact that Ashley honors and respects our country's veterans. They absolutely go above and beyond to make the whole experience top notch. I will definitely recommend this company to my friends and family.

Great salesman. Not pushy. Personable.

Cody and all staff we interacted with were great! Great prices on great pieces

We found the bedroom set we were looking for and asked for their best deal. They said they were able to match their online prices, which saved us $250 so, we decided to purchase. We were in the process of paying when we discovered they were charging us $300 for delivery. At that point we decided to look elsewhere. We felt that was too much to pay for delivery. We walked out the door and when we got to the car we started looking at their website. We found our set for $1000 less than what we were ready to pay in the store. So glad we decided to check the website. $1000 is a huge savings. And delivery was only $149.

Cody was great to work with!

We really like the furniture that we have bought here. Their treatment of Veterans is phenomenal.

Iona Brown was very helpful with our Recliner journey. Her knowledge of the products available was outstanding.

Unbelievable

I very much appreciated how patient Mike was. His greeting was genuine and he allowed me to voice concerns over quality. He explained all the particulars of the order and was well spoken. Thank you!!!

Cody was fantastic. Extremely helpful and helped make the process of buying a new piece of furniture very fun. I would highly recommend Cody to anyone looking to buy a piece of furniture

The sales staff at the Ashley Home Store were absolutely fantastic. We were not pressured into a sale, but were informed of all of our options for our purchase. We had to leave the store to take additional measurements of our living room but made very certain to come back to make the purchase. We were very impressed with the friendliness and knowledge of our sales professional and it was an over great experience.

On February 6th of 2024, we had a most excellent interaction with Ioana Brown at your Ashley Home Store on 28th Street in Grand Rapids. She was very professional, patient, friendly, engaging, and very very knowledgeable about the products you offered. Ioana also made sure that we understood all of our options for buying/financing our furniture choice. We felt very comfortable with her presence. We think she is an excellent employee and if we owned a business, we would hire her in a heartbeat to work for us. Please make sure you share this with her as soon as possible. Sincerely, Edgar & Marilyn Watson

My husband and I had a great experience at Ashley while looking for a new mattress. Serena was very informative and no pressure! We landed on a choice and the checkout and finance process was very smooth and easy. Serena was a pleasure to work with!

Very friendly, professional service.

The Ashley furniture store is a huge showroom filled with goods for your home. They have displays arranged so that one can readily imagine how one's living room, etc, would look with those peices .

Serena was great. Not pushy, gave us time to look then jumped in when we had questions. She explained everything about the product and service that comes with it. Overall a very pleasant

Or experience was wonderful. We had free time to look around them greeted and asked if we needed help. We were shown several pieces of furniture, and made our purchase decision The associate Sirena, made that possible. She couldn't have been a better person for us. Thank you for a great store and true customer care.

Michael was a huge help with the purchase of my mom’s new bed frame!

I had an excellent experience with making my purchase of a new mattress. I was assisted by Michael Milanowski, and he answered all my questions, and went above and beyond to make sure I knew exactly what I was getting with my purchase. I will definitely be referring people to your store. Excellent service.

Everyone was very helpful and nice. The process for leasing the coach I wanted went smoothly. Added bonus is that they offer wine or beer during the process. I can’t wait to get my coach! Thank you for your help and your kindness😊

Breeona was very helpful - and very knowledgeable about the furniture offerings to match what we were looking for!

Michael was awesome to work with. He greeted us when we walked in and gave us our space to browse around. He checked in on us at appropriate times, and provided a lot of insight and knowledge on the sectional couches we were interested in. We are very happy he was able to help us make the decision on our new couch.

Great place to deal with, will definitely be going back.

Cody was friendly and helpful! Would work with him again anytime.

I am editing my 5-Star response as I recently utilized the red carpet delivery service provided by Ashley Furniture and unfortunately, my experience was far from satisfactory. Despite paying for premium Red Carpet service, my excitement quickly turned to dismay upon receiving my delivery. To my dismay, the white furniture I eagerly awaited was delivered covered in mud. This not only tarnished the appearance of the pieces but also necessitated significant cleaning efforts on my part. The lack of attention to detail and care in handling the delivery was extremely disappointing, especially considering the premium service I had paid for. I hope that the company takes steps to improve their delivery procedures to prevent such incidents from occurring in the future. Additionally, I believe compensation or a refund for the red carpet delivery fee is warranted given the subpar service received. Overall, my experience with the red carpet delivery service was highly disappointing.

This was our best experience buying furniture. Cody greeted us at the door with a smile and was able to help us get exactly what we wanted, with absolutely no pressure to buy anything that we didn't. We will definitely be back.

Very informative, no pressure approach. Pleased with the service so far! Thank you for all your help Mike!!

Perfect from beginning to end. Super helpful and respectful of my needs

Michael made our trip quick and easy.

Michael was helpful and nice, he answered all my questions and explained everything I needed to know.

Very friendly and helpful. Took extra time to help with decision and get the best price for my purchase.

I went to several furniture stores on the same day and I found Ashley to be the easiest and most professional to work with. Mike Barnes was very patient while my husband and I weeded through many possibilities. I actually made three trips there and he worked with me to get to the final decision. Kudos to Mike!! We are excited to have our new sectional soon.

The experience was at Ashley Home Store was excellent. From the time I pulled into the driveway and got to park in a spot specifically for veterans was nice. Mike was very helpful in helping us figure what would work best for our needs. It was also a nice touch to honor the veterans by banging a gong a the associates would come out to shake your hand. Thanks!

Michael sold us a damaged loveseat!! There were two damaged areas on the sofa when we unwrapped it from its packaging. We contacted Ashley Furniture right away and were told that they would not replace it. We have dealt with a number of furniture companies over the years and have never been treated like this.

Salesman Michael was very knowledgeable and pleasant to do business with very smooth transaction look forward to having Michael as my salesperson the next time I go to Ashley's Furniture Store

Michael Milanowski was extremely helpful and answered all of our questions. He made our experience exceptional. We are so excited about our new living room set. Thank you Michael!

Big shoutout to Michael at Ashley Furniture! He hooked me up with these awesome pillows, Thanks, Michael!

This was our first time in the Ashley store and the furniture store was awesome!!! The sales manager Graham and our sales rep Michael Milanowski were the best!!! I’ll always buy my furniture from this store!

Michael was very helpful, courteous and informative. Would highly recommend him

Just wanted to thank the ashley store and the ashley family. We won a twin bed for a boy in need they delivered very promply and set everthing up. Thank you for all who was involved from scheduling to the delivery team. Ty.

Serena was very friendly, knowledgeable, it was a pleasure working with her.

We were thrilled with our recent experience at Ashley Home Furniture (the Kentwood, MI location). Serena was our sales representative and she was very helpful and knowledgeable. I will certainly be returning in the future because of the wonderful customer service she offered.

Called to purchase a new mattress and frame and Micheal had us in the same day and had everything ready in under 20 minutes. Great price, great service, and a great product.

Great customer service

Our experience at this particular Ashley store was top notch! We spent the day driving around to several furniture stores looking for our perfect couch. Every store we stopped at we were dissatisfied with the level of customer service. We were about to drop thousands of dollars on a couch and as customers we felt like we deserved a warm welcome and the proper attention. We didn't feel that anywhere, until we were greeted by Cody at the Ashley Store in Grand Rapids! He was available, informative, and extremely kind. He didn't push but answered all of our questions and helped us work a great couch into the space we needed it to fit. By the end of the sale we were feeling great and taken care of. We are still awaiting our beautiful couch, and we are so excited for its arrival! We would definitely recommend this Ashley location and we appreciate Cody and every other employee that made sure we were satisfied with our experience. We will be back for any future furniture needs!!

Serena was very helpful

Michael was extremely helpful walking me through all my options. My target was find the right sofa for my new downtown apartment and a dresser for my bedroom. That target was met along with finding a cool bookshelf and entry seat which will further add to the right look of my new place. Michael was the right balance of listening to my requirements offer solutions and not over selling. Thx Michael

Cody and Gram are absolutely incredible, I have never enjoyed furniture shopping but they made it a very fun and positive experience, absolutely phenomenal customer service, and they weren't pushy with the sale either. Definitely have earned my business to come!

I had an outstanding experience with Michael (the one with suspenders) at Ashley. Michael went above and beyond, taking the time to guide us through various sectionals, providing detailed insights into each one’s pros and cons, and explaining payment options and post-purchase customer support in meticulous detail. He never pressured us and allowed ample space for decision-making. When it came down to the final two options, he facilitated the process of choosing the right one. Additionally, Michael discussed long-term considerations, such as what to do if the sectional were to be discontinued. The entire staff at the store was friendly, and they even offered amenities and treats! I highly appreciate their exceptional service. I’ll certainly be back!

Michael with the suspenders is very patient and a pleasure to work with! Make sure he's your salesman, he's trying to buy his daughter an iPhone for Christmas!

Friendly, honest, and knowledgeable. Mike was awesome!

I went to Ashley’s for the first time today, we were looking for a new sectional. I had the absolute pleasure of working with Wendy. She was SO kind, gave me space while I was browsing but always just close enough that I could find her when I had questions. She was so patient, I had her write up and price up a few different configurations and she assured me she wanted to find me what was going to fit just right for us, and never complained that I was asking for to much. We made our way to 4 stores total for the day and are so happy we purchased with Ashley’s!

Cody was excellent in providing quick assistance and kindness during my order process! I loved working with him and would refer him to any friend or stranger looking to buy furniture for their home!

Sales associate was very friendly and helpful. Explained all of our options in a way that was easy to understand. Offered us refreshments several times.

We went looking for a sectional for our basement! They had many options and a beautiful showroom! Serena was a great help!

Awesome selection of furniture, beautiful showroom. Great sales person.

Cody helped me with a dining room table and chairs. He was extremely helpful and answered every question I had. He explained everything throughly. I would not hesitate to work with him again.

Serena was knowledgeable and pleasant to work with. Ashley furniture has a great selection of reasonable priced furniture and accessories.

Friendly knowledgable staff.

Serena was very helpful and efficient!

Customer service was great. My Sales representative went above and beyond to make sure my purchasing experience was fabulous.

Cody at Ashley furniture was an absolute Gem! He did a great job listening to me and helping me find what I wanted. He was patient and very helpful. Thank you Cody!

Very awesome experience. Staff not overbearing and only there when you need them. They know their business well and share information honestly

Tyson is great.

Tyson was great to work with. I highly recommend asking for him when you go.

Tyson has been great to work with. Makes purchases simple and provides realistic expectations in regards to expected timeframe for product acquisition. Cheers!

Thank you sales man was so very kind knowledgeable as well all staff was very nice thanks again

I received the BEST service, delivery, and quality from Ashley HomeStore! The staff was very helpful and accommodating as we picked out our furniture. The price was also very reasonable! The item then arrived very quickly and was delivered promptly with so much care from the team - it was incredible! I absolutely recommend Ashley HomeStore and will be returning :)

Norm was so helpful and willing to work with what I needed. Ashley Homestore was so generous in honoring a gift card for a Veteran event they host for my purchase. Tremendous Veteran support at the 28th street location. I will be back!

Very clean and well organized. Knowledgeable and courteous staff. Great products and wide selection. Highly recommend the Ashley Store in Kentwood. Thanks again for a wonderful experience.

Loved the wide selection of furniture and especially enjoyed working with Cody who was knowledgeable and most importantly to me, didn’t pressure me and let me take my time to look around at my leisure. Great experience!

Great service and such a great experience. The sale was smooth and Cody was fantastic to work with.

Tyson greeted us with a smile when we entered the store. He was professional and helpful during our visit. We had 4 other furniture stores on our list so that we could compare and contrast; BUT there was no need to go anywhere else! We purchased a beautiful couch and are looking forward to enjoying it! Tyson answered all of our questions, was fun to talk to, and couldn't have been more helpful. Thanks so much!

Cody…you’re awesome! You met all my expectations and terms to make the sale. Great guy to work with; easy going and no pressure, very accommodating. Highly recommend!

Graham and Cody spent a great deal of time helping us pick out just what we needed for our new home. They were friendly, patient, and kind. Great experience.

Extremely helpful and pleasant to work with!

Tyson was great to work with! He did not seem like a salesperson at all. He took time to figure out exactly what I needed. Every sectional he suggested was a great option and he really helped me narrow it down to the perfect choice. It felt like I was shopping with a friend who had my best interest in mind. He gave me the right amount of time/space to think and browse and he seemed to magically appear when I needed him. He was never overbearing but I never had to go looking for him either. Tyson was a valuable asset to my furniture shopping experience. Will definitely comeback and suggest your store because of him.

Cody i want to thank you so much for all your help and patience with working with me.

Bree was great to work with, easy to communicate with and answered all of our questions!

Michael was a great. He greeted us as soon as we walked in. He is a very nice laid back sales representative. When we are in the market for a new couch we will ask for him.

Michael provided us exceptional customer service! He helped us start our search for the right bookcase, and then gave us space to continue looking around ourselves. I hugely appreciated that he didn’t hover or pressure us into a decision. When we were ready to purchase, he made it easy. Thanks Michael!!

Thank you Michael! You were very helpful, I really appreciated you taking the time to not only help me but give me your thoughts. Thank you again!!!😊

Michael was great to work with! Very personable and informative! Update: I found the exact same couch at a different location for a significantly lower price and they are not willing to price match. Their website states they will beat any price and that is a lie. This review is not about my salesperson but the store in general.

Michael was my sales rep. He was very knowledgeable and courteous and very friendly to talk to very happy with my purchases I would recommend Ashley to anybody

We worked with Michael and he was great! Didn’t follow us around the store and make us feel like we needed to make a purchase, but made sure we knew where to find him if and when we were ready. Once we found what we were looking for he made sure we got their best deal available and made sure we understood the entire process that was to follow once our purchase was complete.

Great place to buy furniture. Been buying Ashley furniture since I got out of high school.

Our sales guy Michael was great

Claud was great and informative!

Very friendly staff. Not pushy.

Great experience with Cody helping me find a small enough sectional for my itty bitty space. He was fantastic!!!

Edit- I am now on week 9 of waiting for my sectional, I was quoted 4-6 weeks on delivery. Now I called customer care and they said it may be mid to late December until I get my piece. Each week I call it is later and later. So now we are out >$2000 with no real estimate of when the couch will be ready. They’ve given me multiple dates but clearly those dates mean nothing. I wouldn’t even know that the date is changing without taking the initiative to call each week and get an update. No one can give us a reason or a real timing and does not seem to care. I’m extremely disappointed with my experience so far. Bree was amazing helping me and my husband buy our first sectional! The sectional we wanted wasn’t in store, but she made sure to find us pieces with the same filling, similar size, same color, and same material to make sure we could get an idea of what our piece will look like. Thanks Bree! We can’t wait to get our new sectional

Bree was so helpful and nice!

Tyler was a great help, easy to talk to and ask questions. I like that when I walked in I was treated but not stalked as I looked around. Good quality furniture competitive prices.

Cody was absolutely amazing, can't give enough stars!!! He was extremely helpful finding exactly what I wanted, even though it took me a while to find it. He has an amazing knowledge of their products and his customer service is STELLAR!! I will definitely be back to see him many times for all my new decor and furniture needs.

I just love shopping at the 28th Street store in Grand Rapids, MI… Mike Barnes was awesome. He just walked around with me answering any questions I had about certain items and never once pressured me. Because of not only the quality of the furniture that I’ve purchased in the past and again today, but Mike Barnes…..you’ll definitely see me again. I will be happy to follow him wherever he works…he’s THAT good. Gives you the real answers and doesn’t sugarcoat anything. I really really wanted the loveseat that was on the display floor because it was a lighter color, but because I pointed out a couple of things and he was honest with me, I chose to go with a little more expensive new item instead. I don’t spend money easily, I’m usually looking for the best deal, but I think I found my best deal with Mike. Don’t ever let him go! I hope nothing but the best for him and his girlfriend.

We had an awesome experience picking out new living room furniture for our house. We worked with Norm who provided us with excellent service. Never pushy and gave us different tools to be able to envision how pieces would fit in our space. Definitely would go back and will recommend to others!

Very good service for me to do business Thank you for your help

Tyson was very friendly, and such a big help. Definitely recommend working with Tyson.

Aleigha was really great to work with! Her experience with interior design really helped me make a decision with what worked in my space.

Norm helped us so much picking out the perfect couch for us. Great service

The sales man Cody was so friendly and helpful making sure the sofa I picked out was still available I'm so excited patiently waiting it's arrival thank you Cody

Our sales rep was super nice and easy to work with

My wife and I stopped in to look at the selection of couches and sectionals. We were meet by Bree who offered us assistance and let us browse the store without bother. After awhile she approached us to ask if we needed anything and to offer us a beverage. We did purchase a couch and chair with Bree’s help. This was the first time we had the opportunity to shop here. We were impressed with the selections and friendly staff, especially Bree. We will certainly keep Ashley’s store in mind for future purchases. Thanks Bree for a job done well😀.

Took care of all my questions and was able to get everything done over the phone! Ease of online shopping and then local service. Was perfect!

Friendly and efficient customer service by Tyson at 28th street location! We love our barrel chair!

Our salesman made us feel like family... we were welcomed in as if we were at home. The entire experience made my wife and I comfortable with our purchase. We'll certainly encourage others to visit Ashley Store when they are in need.

Had an awesome experience! Mike was very knowledgeable and knew exactly what to show me! Excited to get the living room put together with my new sectional and recliner. Thank you!!

Bre was super friendly and helpful with picking out a new mattress and bedding. I couldn’t be happier with the service! I will definitely be coming back to Ashley and seeing Bre the next time I am in need of furniture!

Edit: I do have to add a few stars. Ashely contacted me and took care of the problem by replacing the furniture themselves. Super easy once they got involved and I do appreciate them resolving the issue. *****If I could give a zero I would. We loved the store when we went but the furniture is terrible and the insurance they talked us in to is useless Furniture: (we’ve had it for 4 years) 1. Always creaked 2. Cushions didn’t hold up past two years. 3. Two cushions have lost their stitching 3. Husband turned to look out the window and an interior piece of the frame busted Insurance: The FIRST repair man from the insurance came and showed us that the frame was made of thin plywood and staples. He’s seen a lot of them breaking lately. He was going to recommend they replace the couch. The following week we find out that the insurance is going to use a new contractor because the FIRST “isn’t working out” (one wonders if it was because he was actually being honest) They now say it can be repaired but we need a whole new back piece that they are not sure they have…. Haven’t heard back in 3 weeks. Very upsetting because according to the store “they will replace it if something happens” Never again….

The staff here seemed to be friendly and professional. We felt comfortable talking to them and they gave us space to peruse the store at our leisure. Drinks were offered to us also which was nice. My fiancé we were looking at a sectional online and it was there on display. Tyson was super helpful today and explained everything about the sectional in detail. He even showed me a different configuration of the chaise placement that I didn't know was possible. The deals and financing options were explained well also. If you are in the area looking for furniture check them out, they have a wide variety of furniture and home decor available. We got some inspiration for other parts of our house too. We are excited to receive our new sectional and we'll be back for other pieces down the line.

Very pleasant sales personal.

Service was great! Claude went above and beyond to make sure my mother was able to purchase the furniture she wanted and at the price she had seen it at a week before. Very friendly. Over all 10 out of 10!

Attentive customer service, very knowledgeable sales staff.

Norm was extremely helpful in making the purchase. Funny too 😂

It was great working with Brandon! Thanks so much for helping us find the right chair for our spare bedroom.

Purchased a mattress Bree was super helpful and informative Good experience 👍🏼

Buying a couch was incredibly easy. Very friendly staff!

Great service, Claude was so helpful and got us everything we needed. He took the time to go over any and all questions we had, we highly recommend going here and asking for him!

Aleigha was so helpful kind and considerate! What great customer service! Phil helped us too and was great! We appreciate the great customer service from both!

Friendly sales man and accommodating with regards to pick up.

Very helpful young man

Cody was professional, showed lots of patience & super helpful! We would definitely shop with him again in the future.

Pleasant, fast, efficient. Cody was knowledgeable about the questions we asked and was incredibly polite. Thanks for making shopping easy ;)

Claude was very personable and great at finding us furniture that fit our design esthetic and family function.

Cody was great answered all our questions, very excited for my couch

The showroom is nice, the furniture is mostly made in America and the staff are great, especially Aleigha!

Michael is a great guy to work with. Explained everything very well. Didn’t feel pressured, worked with us to get us what we needed.

Michael was super professional and friendly when helping us choose and purchase a bed. We truly appreciate all of his help and will be back in the future after our wonderful experience.

Tyson is always such a great help. Awesome personality. Always makes us feel welcome. We usually wait until he’s at work to purchase anything because of how pleasant he is. They need more workers like this. Need more contemporary furniture and different styles, but the overall experience was pleasant.

Awesome experience! Mike was so helpful to help us order our dining room table! Will be back for sure love your displays and furniture!

Great salesman! Tyson did not pressure us at all! Tyson was pleasant, HELPFUL and no nonsense! We will be back when furnishing the next room, for sure!

Thank you, Mike! Excellent service.

Very friendly atmosphere. Claude was amazing, very bubbly personality and easy to work with!! Thank you!

Claude was very personable and helpful in talking us through the different features of furniture we were interested in, and was so very patient with us and our two young kids. We look forward to coming back to Ashley and working with Claude for any future furniture needs!

Alia, was very helpful with my search for this tv stand.

Aleigha at the Ashley Homestore was great! She directed me to my area of interest and let me look and peruse on my own before engaging. Upon engagement, she was very attentive to the small details I was looking for. She was very patient and understanding as I did not make a purchase my first time into the store. I came back with my wife twice before we made our purchase. The staff was very professional and polite. We were explained MOST of the process along the way and when we were taken aback by some of the information given, they were able to help us get through it all. Would certainly do business again and recommend you give them a chance for your furniture/bedding needs. Keep up the good work team!

🙂👍

Excellent service.... very kind and very helpful staff... Brandon I think was his name... definitely would go back and we have also loved what we have purchased in the past from Ashley ♥️

Claude was amazing at helping us find something that would fit in our space.

Still waiting for our defective love seat to be fixed or replaced. It’s been over a month. They sent someone out today to take pictures, of which I did day one. Poor service department and I think it’s insane and lazy their employees can’t transfer me to the manager. Do better Ashley.

Friendly and helpful service. Not pushy-just available and knowledgeable.

Salesperson was very helpful and kind!

Very friendly atmosphere. The staff was very professional and polite. I received exceptional customer service.

Great experience at this store location. Cody and all of the other members were so friendly & helpful. Would highly recommend shopping at this store location. Great team!

Cody was very helpful with our furniture purchase and gave us guidance on another purchase we are planning!

Michael made the whole process as easy as it could be. He allowed me the space needed to check stuff out by myself, but was easily found and readily available with tons of useful info to answer all my questions. If you're buying from Ashley, this is the salesperson you want to work with.

Very friendly and Michael is a very good salesperson!! Will pass the word around!!

Norman was very friendly and kind. He gave us space to find what we wanted and then popped up and answered all the questions we had. Sent us on our way with some dimensions for us to measure the space. Came back after we measured and closed up the transaction. He got us the best deal he could and we look forward to working with Norman again in the future. Thanks Norman!

Great time , Eric was the best!

Excellent experience! Tyson exceeded our shopping experience!

Top notch team at this location! Stopped by to look at their rugs & every employee was very friendly, polite, & interested in helping us with our search.

Great selection, had just the item we were looking for with the features we wanted. Tyson did a great job of helping us without being pushy.

They have really good and patient receptionists

Staff was very helpful and understanding

Bree was so helpful finding the exact couch we needed. We came in with inspiration from the website but found something that fit our space, style, and comfort better. Bree has excellent communication skills and really knows how to find the right furniture for your needs. It was the easiest furniture shopping experience.

Thank you Brandon and Ashley HomeStore employees for making my visit very pleasant. I can’t wait to see my new patio furniture out on the deck! Brandon is an excellent sales associate, great communication, and all questions were answered for me. No last minute surprises. I’ll definitely return! Kind Regards, Kevin D

Norm was very helpful!

Tyson was very helpful and knowledgeable, and we had a very positive experience buying a new couch!