Ashley Store Grand Rapids, MI (Ridgemoor)

Great store and online selections, very professional and friendly sales staff.

Very helpful

Went looking for sectionals with my fiancé and Alfred helped us make our decision easily! We’ve had experiences in the past where sales people were very pushy, but he was helpful, walked us through options when we had questions, and was very low pressure - even offered us a beer. Thanks for a great experience!

I had a great experience with the Ashley store in Kentwood, MI. Jason was very knowledgeable and great to work with throughout the process.

Josh was great at meeting our timelines and last minute requests.

Keziah was great! Friendly, approachable, and quick with my transaction for my bedroom set. Thank you!

Alfred helped me out. He was professional and helped me find just what I needed.

My experience at Ashley’s was good. Was waited on immediately and nice salesperson. But my couch was torn upon delivery and waiting for someone to contact me about the tear

I honestly have to say that I am so impressed with my entire Ashley experience. Keziah presented herself so well, was incredibly professional, and proved extremely knowledgeable about the furniture. She guided me in my decision-making without acting pushy. I also loved the whole atmosphere of the entire store! A special thanks to the management for treating your veterans so well! Looking forward to that free delivery.

Marcus was incredibly helpful from the start. He was great at helping my find what find my style and my house!

Great, non-pushy sales experience from Marcus, including price matching when I found a better price elsewhere.

Keziah was terrific. She was patient, hard-working and resourceful. She was a real pleasure to work with. I really appreciated the way the store honored our veterans as well!

The first time visit Ashley Store at 28th street Kentwood, Mi. Nick Baum as sales person we met on that day he is very patient and polite. He was helping us to find our sofa. Thank you Nick for your great service

Good selection and great service. Staff were polite and professional. .

Salesperson was helpful. Sale was good.

A good deal on an end table. Great service.

Very helpful and knowledgeable

When purchasing a mattress with my husband, the sales man asked us if we were paying in full or creating a payment plan. I said that we were paying in full. Then the salesperson asked again. I responded, louder, that we were paying in full. Then repeat. Then my husband responded and said we were paying in full, and the salesman said he’d ring us up right away. Felt blatantly sexist

We were met at the door by a friendly sales rep. She showed us around providing insights into fabrics. We were pleased by the selection and pricing! Because of their wide variety of styles, we found what we were looking for in a living room set. Thanks to our sales rep, Keziah, who listened attentively to our needs and wants, we made a purchase the same day!

Very knowledgeable and friendly staff.

Went searching for a small table and chairs for my mother and the staff were friendly and helpful. So far so good.

Aleigha at the Kentwood store in Grand Rapids was wonderful to work with and made sure we got the best prices around! The furniture is great quality as well!!!

We knew what we wanted and it was quick and easy. They did not have it at the store so it was ordered.

Highly recommend Aleigha (Sales Rep). Very friendly, knowledgeable, and created a no pressure environmen during our two visits to the store. Would not hesitate to purchase from her again. Aleigha and Michelle stayed after hours to wrap up our sale. We purchased two Beautyrest Black Hybrid Medium mattresses along with Bedgear pillows, sheet sets, and mattress protectors. Well done Aleigha!

The store is beautifully laid out. Very nice and well informed sales person. I like the quality of their furniture and I have owned other Ashley furniture in the past.

Excellent service. No pressure. Answered all my questions. Very professional.

We just loved the experience and the furniture we bought at Ashley. Jason Huggins was awesome helping us to decide the right pieces, he’s your guy if you need any assistance! Thanks, Luiz

Nick was friendly and easy to work with, and honest about delivery timelines.

Very pleasant and knowledgeable service

Great quality, customer service, and price.

Alfred was professional and knowledgeable about the power recliner we were hoping to purchase. He provided great information and answered all of our questions. He was not pushy as we have experienced in the past with other salespersons (not Ashley’s). He was very personable. We highly recommend that you ask for him the next time you’re at Ashley’s in Kentwood Michigan. 😘

Jason was very helpful! The checkout process is a little long & multiple sales people standing around makes u feel a little uncomfortable

Very pleasant! Didn’t feel pressured or hurried which I appreciate! Jason was an awesome salesman to work with!

Jason was wonderful! He took the extra time going above and beyond to check stock/delivery dates to help with our renovation timeline. Highly recommend Ashley and specifically working with Jason.

Bought a bedroom set with 1 dresser. That dresser arrived broke (drawer slide). I was able to fix. I then ordered the tall dresser and it also arrived broke (top of it was smashed). I called and asked to have the replacement delivered and they said no. I would have to go pick it up. I asked to speak with a manager, they said one would call back. They never did. An absolute horrible experience with this company.

The process was easy, seamless & low pressure.

Great honest service

Aleigha was fantastic!! Made our purchasing experience so quick and easy. She was very knowledgeable and cared a lot about what we were looking for. The couch we purchased is SO COMFY. I can’t wait to have it in our home!

My husband and I are very satisfied with a trip to Ashley store. The sales lady that helped us was very experienced and knowledgeable of the product. Ashley furniture store is a great place to shop for any furniture that you might need

Wendy was our salesperson and she was perfect for us, helpful and informative with no pushiness or pressure. Love our purchase!

Our salesman Nick did a wonderful job on helping us pick out the perfect couch! His customer service was great, not pushy at all! Would highly recommend Ashley’s Furniture if you are looking to upgrade your couch! Thank you again, Nick!

We had such a pleasant experience purchasing a mattress today! Aleigha was very knowledgeable and helpful. We are happy to purchase from a company who makes their product in the USA!

EDIT:: finally got my second order (big mistake) and opened the box and my items were COVERED in mold. I should have figured since the box smelled terrible and musty/moldy!!! You can see all the white fuzz growing on the cardboard 🤮🤮 save yourself time and money and shop anywhere else!!! I would shop elsewhere. I got furniture delivered and they put a hole in my wall. It took 10+ days to hear any response (after multiple calls) and they said they would send someone out to fix it. I asked for proof that the person is licensed and insured (and not someone’s friend of a friend) and they will not show the proof and said “you have to trust me, this guy is good.” I feel like when they have to say that, the person might not be as good as they think…… wish I could give 0 stars!

Thorough selection process and great listening. Lead times look great too. Excited to get our new furniture.

Aleigha was more than wonderful once we stepped in the door. She was very informative about every little detail and answered any questions we may have had. We appreciate her time so much and look forward to enjoying our new mattress!

Was very professional and knew her information and products.

Very helpful and friendly

Ok good store..but with typical sales ripoffs.. they have limited selection of colors they don't allow you to choose a fabric and have anything made to order. They charge $500 for delivery that's outrageous I've never seen it be above $35. They don't stock anything in their store or in any close warehouses anything you buy is 5 weeks to delivery I've never heard of this. And they try to hook you up with 29% interest financing! It's just like they're trying to be crooked in every possible way. Don't know about the furniture yet I'll be waiting a couple months for that. Why do not stock a store? I can order stuff. I say this about all department stores if you don't have it in the building then why do you exist?

I couldn’t have ask for better service! Took time showing Different options.

Great salesperson, Ioana and a variety of products to choose from

Marcus listened to our needs and really helped us find the perfect living room set. We had been looking for 5 years unable to decide on the perfect living room set. Marcus helped us find the right furniture for the right price.

My sales person, Wendy, was incredibly helpful, showing me all the options and explaining the differences in the product I was searching for. I was selecting a higher end pillow as I have struggled with neck / shoulder pain and department store pillows will no longer work for me. Wendy taught me the proper way to lay on a pillow and body placement to help my specific issues. The entire transaction was really nice. Wendy made me feel very comfortable (laying down on a mattress can make you feel a little awkward!) and describing the differences in the pillows available, the construction, the options as well as the correct height. I feel like with her help, I was able to make the perfect choice! I’m so excited to actually have a good nights sleep!

Great experience! No pressure. Helpful, personable, knowledgeable staff. Pricing very reasonable.

Alfred was super helpful and knowledgeable. He let me know he was there to help, but left me alone to shop which I like, no pressure! He was polite, friendly, and answered every question I had. Ordering the furniture I picked out was pain free, easy, and quick. Alfred listened to my concerns and offered sensible solutions. Great service!

We were looking for a dining room set and Nick Baum helped us, he was so polite and we never felt pressured. We didn’t purchase the first visit but came back again as he was walking out to lunch but soon he came back in to help us with the process which I found so nice that he did that even though he would have still gotten the credit for the purchase. All and all it was a great experience and for any future purchases we will definitely ask for Nick and recommend him and Ashley to our friends and family. Bruce and Janice West

Wendy was an amazing help! Our experience was great and we can't woat to get our new furniture!

Great service. Very personal and helpful

Had a wonderful experience here. This was my first big furniture purchase and Marcus was so helpful and informative that it was incredibly easy. Comfy furniture too. Would highly recommend!

Wendy was so helpful in our experience with picking out a new mattress and bed frame!

My boyfriend and I had such a great experience shopping at Ashley Furniture! We were able to pick out a gorgeous bedroom set with the help of Alfred, who was absolutely fantastic at helping us through the entire process. He got us the lowest price possible and walked us through cost, warranties, and set up. 11/10 recommend!!

Marcus was great! Plus, very military friendly I really appreciate a store that appreciates our veterans!

Had a great experience picking out a new recliner and loveseat! The employee was super helpful & not pushy. We will be back!

Jason, was absolutely wonderful. I found the sofa I was looking for!!😀

I have been considering new furniture for a couple of years and my sales professional, Jason, took the time to understand what was important in my purchasing decisions and helped me finally make it happen. It was a wonderful shopping experience.

Ioana was extremely helpful in assisting my mom and I with finding a new couch and coffee table! She made the process a breeze and was very personable and friendly.

Wish I could do zero stars. Horrid customer service

Good service and nice furniture, always find what i am looking for.

Nick help me with my mattress order and did a great job!

Marcus helped us out getting a furniture set. Wasn't pushy and very knowledgeable.

Good service, knew what we were looking for and walked us thru the store. Nice selections

Completely shocked when I walked in the store, for the first time ever, and the man there greeted me by name. Took a sec but then recognized lil Marcus Shepard that I grew up with. Pleasant surprise. We caught up as I showed him a pic of my table and explained I was looking for chairs to compliment it. We looked at several options and even grabbed a cple different ones for the captains chairs that worked well with the table and other 4 chairs we picked out. Made it easy, was very helpful with an honest opinion, and got what I needed for a good price! Go see Marcus, he knows his stuff! Thanks bud!

Everyone was friendly and helpful! They answered all our questions and didn’t push us to purchase when we first came to look around the store. Came back a week later to buy the perfect couch!

Went to purchase new bed. Alfred, our Salesperson, was very friendly, professional and knowledgeable. He was able to answer my questions, provide recommendations and give additional information that was very helpful in making a decision. This was the second purchase we’ve made from Ashley within the past few months and both experiences were great. I didn’t find the team to be pushy at all and they allowed me my time to look, but yet available when I had questions.

Ashley sells great products but don’t be scammed into purchasing the Montage protection plan it is a scam.

Got a great deal on the bed I wanted. Staff was great, funny and helpful. Nick helped with my order and did a great job. I will be back for more furniture in the near future :)

Excellent customer service

I was looking for a very particular item at the Kentwood MI store and salesperson, Alfred, went above and beyond helping me find it! I ended up buying a couple more pieces of accent furniture to bring my look together. High Five! 🙌

The whole process was great. Ioana Brown was very helpful, and knowledgeable. No high pressure. She even provided a bottle of water. I received wonderful treatment. I highly recommend this furniture store.

Nick helped us purchase a new living room set and did a great job! We got a great deal with the Labor Day sale plus 36 months of zero interest payments.

Mike did a really great job in helping me make my selection. Very nice store!

Michael was super helpful and I highly recommend working with him!!!

Mike was a huge help and extremely knowledgable. Couldn’t have been a better experience.

Alfred was extremely professional and friendly. He found the best deal for me. I felt valued and respected. It was a great buying experience!

Very friendly, quick to assist us and helped get us the best prices!

Great experience with no pushy salesman.

Great conversation and selection. Staff is awesome to talk too! Nick was amazing and very helpful.

Michael was great. Attentive service and not pushy. I was in and out fast and furnished my whole apartment in budget.

Nick was awesome. Answered every question we had. Made sure we knew all our options. Thank you for the excellent service!

Great experience shopping at this Ashley store. Our sales person was very friendly and professional. He helped us make our choices without any sales pressure. He was very knowledgeable about each piece and the availability of each piece. Found the prices to be very reasonable with all the great sales they have going on right now for fall. Thank you Ashley Home Store for making furniture shopping easy!

(Translated by Google) Excellent customer service, the experience of purchasing my Ashley room was very good (Original) Exelente servisio al cliente fue muy buena la experiensia de comprar mi sala wn Ashley

Amazing customer service and pricing! Thanks again to Nick for helping us pick the perfect couch!

Mike was extremely helpful in every aspect of shopping experience!! We found the exact recliner to meet our needs & match our space.. We’ll definitely return!!😁🤩

Alfred’was awesome , friendly and very helpful with our selection of chairs .

Shopping at Ashley Furniture was a fun and easy experience. Spouse and I had our 3 year old with us and they made us feel welcome. Their sales rep Falon was patient and helpful while we spent several hours browsing. This is my second time purchasing from them. Personally, I would not go to another store before checking here first.

Great service.

Michael was great not pushy, the store was lovely. I was not swarmed when I enter that was a big plus. I'm happy enough that I will return to get an entry room desk and lamp.

Michael M was very helpful. Did not care for the store layout though. Did not like having to go through the whole store looking for a loveseat.

Polite, professiona!l Christina made this purchase quick and easy.

Mike Barnes was very helpful and easy to work with, and covered many options to help use with our purchase.

Michael was outstanding! Great experience and definitely would recommend

It was good experience to buy the sofa in Ashley, they explained well and the products are good, I bought one sofa set but they didn’t give any discount

Very kind and helpful

Christina was a pleasure to work with, she was helpful, friendly, knowledgeable and really listened to our requests. We had been shopping for over a year and dealt with many salespeople around MI, but we chose to purchase our furniture 5 hours from our home because of her. Thank you Christina.

Falon is on of the sale helped me to get a lovely dinning table set today. She is kind and taking care of her customers very good. She gave me a well explanation an about the buying and delivery process. Try to find the way to make it work for me and help to find me a financing. She is the best sale agent I ever have. And I will recommend!

Loved working with Christina. She was extremely helpful without being pushy.

Our salesperson Falon was amazing. She was helpful with helping us figure out something that would fit our unique dimensions and setup. She was also not pushing us to buy right away which definitely aided in us coming back the next day to purchase. Highly recommend her.

Cain was very patient with my indecision and answered all of my questions.

Furniture stores can be uncomfortable to shop. Let’s be real, we’ve all been there. Today, not the case one bit. Michael was super helpful, he was very professional yet very personable, a genuine kind human. He can rock a pair of suspenders too! We honestly went to look to gather ideas, we had no intention to purchase today. Michael was very attentive to our style, he showed us pieces not only in the store but also online after hearing what we were looking for, and even measured chairs and the couch for us. Being able to sit in the furniture you’re going to invest in changes things, especially with help from people that genuinely invest in you and your needs (which is a rare thing these days). He gave us the opportunity to wander and did not suffocate or follow us. Product availability is also very reasonable. We were impressed with the quality and variety of styles offered, but most importantly felt welcomed and treated as a person, not a sale. Michael, thank you for all your help and patience, you are a true gem. People like you are rare in the sales and customer service industry.

Friendly assistance (Michael) and most helpful with my order

I had a great experience at Ashley Furniture store with Michael , thank you very much 😊

Jedha was great, let us know all the information, and great customer service and support.

Worst quality ever. My second time buying from them and my furniture came damaged. Will never ever ever purchase from them again.

Everyone were so kind. I also appreciate it when you honored the Vets. Thank you.

Very friendly people, no pressure to sell. Loved my purchase today. Loved working with them

Cain was knowledgeable, professional, polite and friendly. A no-pressure salesperson who just did his best to meet our needs and expectations.

Our sales rep Falon was so helpful and friendly. She helped us find exactly what we wanted and for a great price!

Micheal was very helpful throughout the entire process!

Cain was very helpful, gave us a lot of details, had good product knowledge, and gave us all the space we needed. And at the close, he worked hard to make special arrangements for us.

Very good costumer service! Good communication and answered all our questions.

So far so good. After a prior bad (service) experience with Ashley in Florida, we decided to give them another try. Alfred was our sales representative in Grand Rapids and he was very pleasant and knowledgeable. We ordered a new dining set and hope to have it soon.

(Translated by Google) More than 15 days they never delivered my order for a mattress, terrible service, I do not recommend buying at this location (Original) Mas de 15 días nunca me entregaron el pedido de un colchón pésimo servicio no lo recomiendo comprar en este local

Friendly staff. They didn't have what we were looking for though.

Cain was an outstanding salesman! Very knowledgeable understanding and willing to go the extra steps to make sure we were satisfied.

Cain was very helpful with finding the perfect loveseat for my house. Ashley furniture store is very lucky to have him as an employee.

Great customer service from Cain!

We loved our experience at Ashley Furniture, as we all know Furniture sales personnel are often very pushy and overbearing but our salesman Mike Barnes was informative and available but again not bearing down on us, that alone made our decision to buy there as we had visited 3 others, they stand by what they sell and that's huge too, I definitely will be a repeat buyer in future as needs arise

Michael was great! Helped us pick the perfect couch and was professional and easy to work with!

Our Sales Rep was thorough and caring and made the entire experience enjoyable.

Michael B (the one with suspenders and a beard) was awesome and efficient. My daughter and I were on a budget and he was able to find what we needed and within a good time frame. No pressure sales just a friendly salesman.

Great customer service! Knowledgeable, was not pushy or pressuring us into anything we were not interested in.

Serena helped us find exactly what we needed. Thanks Serena!

We purchase a sectional and additional items at this location and were told we could purchase a lifetime warranty for the item. Well when it came time to file a claim for loose seams the third party who handles the claims does not cover that. The store associate lied to us about what this covers and had we known we would have not paid or signed up for a protection plan that doesn't actually cover anything. Associates don't care they will offer an apology but in the same sentence day we can have it fix if you want to pay out of pocket for it when the sectional alone was 4grand.. horrible quality items, horrible customer service, horrible management, horrible third party vendor. Would never buy a single item from this company.

Mike was very helpful, knowledgeable and very clear and concise about what we were looking at. It was a very customer based service experience with lack of “sale sharks”, we've all grown to expect in the furniture buying process. My fiancé being a veteran was thanked by all of the sales associates for his service along with a few other great benefits for those who served. We’ve not yet gotten the furniture in home to share our experience with that, but we are very pleased with the overall service we received thus far.

Great communication and service so far. We haven’t received our patio furniture yet, but looking forward to it!

Had a really great experience. Alfred was super nice and gave us plenty of space to decide while educating us on the furniture

Mike was our sales associate and he was so awesome to work with. We came in twice because I wasn't sure what I wanted. He did a thorough job explaining the products and wasn't the least bit pushy, which was important to us. We would definitely recommend!!

I worked with Jedha on two occasions and he was an exceptional employee of Ashley. Very welcoming, extremely knowledgable and helpful and gave advice when offered but knew when to let us make our own decisions. He was the sole reason we chose to buy with Ashley and we will continue to purchase through them and their excellent customer service. On another day when they were quite busy, his manager Graham helped set us up, was very welcoming, and knowledgable and also enhanced the experience. Overall, I would highly recommend anyone looking for furniture to shop through Ashley, and most importantly work with Jedha.

Our salesperson and the manager were great to deal with. Every question was answered and we were happy to give them our business.

Everyone was very accommodating. I am disabled and all were helpful especially Wendy. We had fun and I found the most comfortable recliner I have ever sat in. I highly recommend!

Being a Veteran and having a few issues I like to be alone. I don't like crowds and can't deal with pushy salesmen. I am remodeling my home and need furniture, so I shopped online but you really need to sit in it and look at it in person. So I have to leave my safety net and adventure out. I took my youngest son and went to a few stores and almost threw in the towel, but we decide one more store. We walked into Ashley Furniture and meet Michael wearing suspenders and is also a Vet. I'm telling you if you need a salesman who doesn't act like a salesman and makes you feel like he is there to help see Michael. He announced himself before he was 2ft in front of me, which really helped. Very down to earth guy didn't try to impress me with a hero story or ask me about mine. He saved me some money and we had a good conversation. He politely asked if they could take my pic for their hero wall and ring a gong after the sale and I declined. The last thing I wanted is attention, they don't need a crying Vet in their store. If you have PTSD and have trouble shopping for furniture go see Michael. Thank you Michael

Super helpful!!

Thanks Ashley! Serena was professional, knowledgeable and very helpful with my purchase..make sure to ask for her Thanks again!

Thank you Hannibal for your expertise and knowledge of the furniture you're selling. It was my first experience at Ashley furniture and I was very impressed with the quality of your furniture selections. My son will be very happy with the reclining chair that you helped me order. Signed, Arlene Hill

Great selection at a fair price! Christina was our sales person, she went above and beyond to make sure all our questions were answered and made the right choice for us without being pushy. I would highly recommend them!

Craig was very knowledgeable and. helpful. Found just what we need.

Went to Ashley’s twice in the past 2 days. The first day I went to purchase a new mattress. Today I went back for a Purple Pillow. Service was great and they even offer you a beverage!!

Alfred was great! We were able to browse at our own pace and he was there to answer any questions! Purchase was seamless; we love shopping at Ashley!

Great experience, purchased new mattress. Will definitely return.

Serena was an outstanding furniture associate! Zero pressure environment, great deals & great product!

Our sales person was very helpful and nice. We received very good service.

Thank you Cain for helping me pick out a perfect bed

I had a very positive and enjoyable experience. I loved meeting Wendy and I will give a positive review to anyone who asks.

Outstanding service from the time I placed the order until delivery.

The kentwood ashleys makes purchasing furniture way easier than i thought it would be. Id recommend checking them out for all your furnitire needs!!!

Ioana was the most helpful and knowledgeable person we have ever worked with. I will be referring her to family and friends. We spent few hours trying to find the right bed and she never gave up on us.

She was the best sales person I have dealt with in a long time she really knows her stuff I would recommend her to my friends

Cain was amazing to work with! He made the process simple, easy, and quick.

Last time I purchased a mattress was over 15 years ago. I didn’t think it was going to be a big deal going in, but was a bit overwhelmed with the products and technologies that are available now vs then. I was pleased with the help we got from your store, especially working with Michael M. He is knowledgeable and answered all my naive questions regarding mattresses and made my purchase easier. Thanks!

Ioana was very helpful with us purchasing our first couch! She took the time to explain everything in detail and was very lovely to work with!

We worked with Mike and he was very helpful and knowledgeable! We appreciate his help and will definitely return in future! Thank you

The quality and price of home furnishings is fantastic as is the service provided by Ioana. We'll be back.

Great deal and very helpful sales person. No pressure.

Cain was very professional and knowledgeable about our purchases today. I would highly recommend shopping at Ashley.

Looking for a sectional couch, found what we were looking for. Michael our sales person was very helpful. All in all we had a great experience.

I am a frequent customer of this store. I bought a foundation and a mattress less than a year ago and the foundation broke. I went to the store to find out if there was some sort of insurance or warranty on the box spring/foundation and I was told no. Then I asked to purchase a new one. The young lady who was given the task of helping me only said to me, "We don't have any on clearance." This was quite an odd remark since they had just pulled up all of my prior purchases which were approximately $10,000. I asked her why she would say that to me. From the blank look on her face I knew exactly why. I'm a Black woman. On my way out, I was asked by a manager if there was anything they could do to rectify the situation. I said that they could send me an apology letter. It never came. I understand that people's bias and racism get in the way of their business decisions sometimes, and I have worked with multiple White sales agents at the store who have treated me with respect, but when something like this happens, it is important to rectify these situations and make sure the staff person who did this is trained better. That part is the fault of Ashley home furniture. I have since bought additional sofas from a competitor simply because of this incident and they will lose more business when they allow people to make assumptions about their clients.

Very friendly and very knowledgeable about products. Made the whe buying process easy. Thank you

Great experience! I called the the day before I came into the store and spoke with Alfred about a sofa/loveseat I saw online. When we came in the next day, although they did not have it in store to look at, he offered to show us the material, color options, and similar products. He made sure we understood the warranty, shipping details, and more. Bought the furniture the same day and excited to get it in our house! Thanks Alfred!

We had excellent service from Iaona she took all the time with us we wanted and left us alone when we wanted to make decisions. After we made decision I was surprised at the time she spent with us

Cain was awesome. Easy to work with and no pressure.

Alfred was great to work with!

Went in today to purchase, found a wonderful item within our budget. Cody, whom.met is at the door, gave us some information to take with us as we made our way throughout the store. Cody made sure our experience was informational, offered us refreshments as we browsed. Item was purchased and we were out the door in time to make our dinner reservations. We will return in the future, and will definitely recommend Ashley Home to our friends and family.

Good furniture selection. Great managers. Purchase process is not as refined as it could.

Such a wonderful experience. Hannibal was wonderful to work with. He was so super helpful. He listened to us & found up exactly what we were looking for. We will definitely return for all of our furniture needs.

Mike (with the beard) was super helpful and friendly. I needed to buy mattresses that were comfortable and budget friendly. He gave me all of my options and made sure I found something that worked. He also shared the valuable work that Ashley does to give back to the community.

First time going to Ashley Homestore. Our salesperson, Alfred was exceptional & caring about needing a chair for an upcoming surgery. Taylor, the delivery driver was very professional and made sure everything was working. Would highly recommend Ashley's.

Beautiful furniture and our salesperson was very helpful and knowledgeable.

Friendly, helpful, knew the product.

Cody was very helpful and made our buying process quick and easy!😊

Great buying experience! The Ashley team was great to work with, and helped us get the best deal possible. Will definitely continue buying furniture from them.

Staff was friendly and helpful.

I have been a Repeater customer since 2013 and every time I come in to the store I am always amazed at how respectful everyone is. Mike was phenomenal

Alfred did a great job, loved working with him!

Mike B. Was very helpful and patient with us. We were really undecided and he worked through it with ease and politeness. Thank you Mike we appreciate your help.

Hannibal was great to work with!

Dont ever bye from this store it takes forever to get your merchandise .

Alfred was wonderful to work with. He was patient with our inexperience with the financing process. Answered all our questions. And made us feel right at home. I have never been able to say I had a great time buying furniture, usually it’s the opposite. I had a great time! Nice getting to you know you Alfred! Thanks so much.

Alfred and Michelle were so helpful and kind! I would recommend them to anyone!

Ashley store was very good to work with sales person did a great job and she helps you under stand about the products they sell she did a great job

Appreciated all the assistance in helping us purchase our furniture piece. Would definitely buy from again!

Cody was great to work with, helped us out greatly and worked for us to customize kitchen table with other table chairs and found us the perfect sectional. Great work, highly recommended.

Cody was very patient and helpful.

Thank you for all your help and getting me the best price .

Great customer service by the sales associate Alfred. Non pressure sale and all details on financing were easy to follow and sales associate was very knowledgeable about the product.

Serena was great. Very knowledgeable!

(Translated by Google) Brianna was very attentive to us, good products, great prices. If you go there ask for Brianna (Original) Brianna fue muy atenta con nosotros, buenos productos, excelentes precios. Si acudes al lugar pregunta por Brianna

Great selection of furniture and our salesman Cody was nice, helpful, and informative. Overall, good experience.

Cody was amazing and so personable. It was a pleasure to work with him

Wonderful experience

Awesome service

Definitely a 5 star experience from start to finish. I was greeted at the door by Michael Milanowski. He was super friendly and knowledgeable and answered all my questions. Michael was very professional and not pushy in any way. He helped me pick out the perfect pieces to complete my spare bedroom face lift. Michael is definitely an asset to the Ashley Team. I also love the fact that Ashley honors and respects our country's veterans. They absolutely go above and beyond to make the whole experience top notch. I will definitely recommend this company to my friends and family.

Great salesman. Not pushy. Personable.

Cody and all staff we interacted with were great! Great prices on great pieces

We found the bedroom set we were looking for and asked for their best deal. They said they were able to match their online prices, which saved us $250 so, we decided to purchase. We were in the process of paying when we discovered they were charging us $300 for delivery. At that point we decided to look elsewhere. We felt that was too much to pay for delivery. We walked out the door and when we got to the car we started looking at their website. We found our set for $1000 less than what we were ready to pay in the store. So glad we decided to check the website. $1000 is a huge savings. And delivery was only $149.

Cody was great to work with!

We really like the furniture that we have bought here. Their treatment of Veterans is phenomenal.

Raciel Salinas, our salesperson, made the experience of purchasing our Purple Mattress and Adjustable frame very pleasant and hassle free. His knowledge of the product, sense of humor and patience in explaining what can be a very overwhelming process was the best we've seen in the several stores we have visited. We will definitely be revisiting this store when we go to purchase a new couch.

Iona Brown was very helpful with our Recliner journey. Her knowledge of the products available was outstanding.

Unbelievable

I very much appreciated how patient Mike was. His greeting was genuine and he allowed me to voice concerns over quality. He explained all the particulars of the order and was well spoken. Thank you!!!

Cody was fantastic. Extremely helpful and helped make the process of buying a new piece of furniture very fun. I would highly recommend Cody to anyone looking to buy a piece of furniture

The sales staff at the Ashley Home Store were absolutely fantastic. We were not pressured into a sale, but were informed of all of our options for our purchase. We had to leave the store to take additional measurements of our living room but made very certain to come back to make the purchase. We were very impressed with the friendliness and knowledge of our sales professional and it was an over great experience.

On February 6th of 2024, we had a most excellent interaction with Ioana Brown at your Ashley Home Store on 28th Street in Grand Rapids. She was very professional, patient, friendly, engaging, and very very knowledgeable about the products you offered. Ioana also made sure that we understood all of our options for buying/financing our furniture choice. We felt very comfortable with her presence. We think she is an excellent employee and if we owned a business, we would hire her in a heartbeat to work for us. Please make sure you share this with her as soon as possible. Sincerely, Edgar & Marilyn Watson

My husband and I had a great experience at Ashley while looking for a new mattress. Serena was very informative and no pressure! We landed on a choice and the checkout and finance process was very smooth and easy. Serena was a pleasure to work with!

Very friendly, professional service.

The Ashley furniture store is a huge showroom filled with goods for your home. They have displays arranged so that one can readily imagine how one's living room, etc, would look with those peices .

Serena was great. Not pushy, gave us time to look then jumped in when we had questions. She explained everything about the product and service that comes with it. Overall a very pleasant

Or experience was wonderful. We had free time to look around them greeted and asked if we needed help. We were shown several pieces of furniture, and made our purchase decision The associate Sirena, made that possible. She couldn't have been a better person for us. Thank you for a great store and true customer care.

Michael was a huge help with the purchase of my mom’s new bed frame!

I had an excellent experience with making my purchase of a new mattress. I was assisted by Michael Milanowski, and he answered all my questions, and went above and beyond to make sure I knew exactly what I was getting with my purchase. I will definitely be referring people to your store. Excellent service.

Everyone was very helpful and nice. The process for leasing the coach I wanted went smoothly. Added bonus is that they offer wine or beer during the process. I can’t wait to get my coach! Thank you for your help and your kindness😊

Breeona was very helpful - and very knowledgeable about the furniture offerings to match what we were looking for!

Michael was awesome to work with. He greeted us when we walked in and gave us our space to browse around. He checked in on us at appropriate times, and provided a lot of insight and knowledge on the sectional couches we were interested in. We are very happy he was able to help us make the decision on our new couch.

Great place to deal with, will definitely be going back.

Cody was friendly and helpful! Would work with him again anytime.

I am editing my 5-Star response as I recently utilized the red carpet delivery service provided by Ashley Furniture and unfortunately, my experience was far from satisfactory. Despite paying for premium Red Carpet service, my excitement quickly turned to dismay upon receiving my delivery. To my dismay, the white furniture I eagerly awaited was delivered covered in mud. This not only tarnished the appearance of the pieces but also necessitated significant cleaning efforts on my part. The lack of attention to detail and care in handling the delivery was extremely disappointing, especially considering the premium service I had paid for. I hope that the company takes steps to improve their delivery procedures to prevent such incidents from occurring in the future. Additionally, I believe compensation or a refund for the red carpet delivery fee is warranted given the subpar service received. Overall, my experience with the red carpet delivery service was highly disappointing.

This was our best experience buying furniture. Cody greeted us at the door with a smile and was able to help us get exactly what we wanted, with absolutely no pressure to buy anything that we didn't. We will definitely be back.

Very informative, no pressure approach. Pleased with the service so far! Thank you for all your help Mike!!

Perfect from beginning to end. Super helpful and respectful of my needs

Michael made our trip quick and easy.

Michael was helpful and nice, he answered all my questions and explained everything I needed to know.

Very friendly and helpful. Took extra time to help with decision and get the best price for my purchase.

I went to several furniture stores on the same day and I found Ashley to be the easiest and most professional to work with. Mike Barnes was very patient while my husband and I weeded through many possibilities. I actually made three trips there and he worked with me to get to the final decision. Kudos to Mike!! We are excited to have our new sectional soon.

The experience was at Ashley Home Store was excellent. From the time I pulled into the driveway and got to park in a spot specifically for veterans was nice. Mike was very helpful in helping us figure what would work best for our needs. It was also a nice touch to honor the veterans by banging a gong a the associates would come out to shake your hand. Thanks!

Michael sold us a damaged loveseat!! There were two damaged areas on the sofa when we unwrapped it from its packaging. We contacted Ashley Furniture right away and were told that they would not replace it. We have dealt with a number of furniture companies over the years and have never been treated like this.

Salesman Michael was very knowledgeable and pleasant to do business with very smooth transaction look forward to having Michael as my salesperson the next time I go to Ashley's Furniture Store

Michael Milanowski was extremely helpful and answered all of our questions. He made our experience exceptional. We are so excited about our new living room set. Thank you Michael!

Big shoutout to Michael at Ashley Furniture! He hooked me up with these awesome pillows, Thanks, Michael!

This was our first time in the Ashley store and the furniture store was awesome!!! The sales manager Graham and our sales rep Michael Milanowski were the best!!! I’ll always buy my furniture from this store!

Michael was very helpful, courteous and informative. Would highly recommend him

Just wanted to thank the ashley store and the ashley family. We won a twin bed for a boy in need they delivered very promply and set everthing up. Thank you for all who was involved from scheduling to the delivery team. Ty.

Serena was very friendly, knowledgeable, it was a pleasure working with her.

We were thrilled with our recent experience at Ashley Home Furniture (the Kentwood, MI location). Serena was our sales representative and she was very helpful and knowledgeable. I will certainly be returning in the future because of the wonderful customer service she offered.

Called to purchase a new mattress and frame and Micheal had us in the same day and had everything ready in under 20 minutes. Great price, great service, and a great product.

Great customer service

Our experience at this particular Ashley store was top notch! We spent the day driving around to several furniture stores looking for our perfect couch. Every store we stopped at we were dissatisfied with the level of customer service. We were about to drop thousands of dollars on a couch and as customers we felt like we deserved a warm welcome and the proper attention. We didn't feel that anywhere, until we were greeted by Cody at the Ashley Store in Grand Rapids! He was available, informative, and extremely kind. He didn't push but answered all of our questions and helped us work a great couch into the space we needed it to fit. By the end of the sale we were feeling great and taken care of. We are still awaiting our beautiful couch, and we are so excited for its arrival! We would definitely recommend this Ashley location and we appreciate Cody and every other employee that made sure we were satisfied with our experience. We will be back for any future furniture needs!!

Serena was very helpful

Michael was extremely helpful walking me through all my options. My target was find the right sofa for my new downtown apartment and a dresser for my bedroom. That target was met along with finding a cool bookshelf and entry seat which will further add to the right look of my new place. Michael was the right balance of listening to my requirements offer solutions and not over selling. Thx Michael

Cody and Gram are absolutely incredible, I have never enjoyed furniture shopping but they made it a very fun and positive experience, absolutely phenomenal customer service, and they weren't pushy with the sale either. Definitely have earned my business to come!

I had an outstanding experience with Michael (the one with suspenders) at Ashley. Michael went above and beyond, taking the time to guide us through various sectionals, providing detailed insights into each one’s pros and cons, and explaining payment options and post-purchase customer support in meticulous detail. He never pressured us and allowed ample space for decision-making. When it came down to the final two options, he facilitated the process of choosing the right one. Additionally, Michael discussed long-term considerations, such as what to do if the sectional were to be discontinued. The entire staff at the store was friendly, and they even offered amenities and treats! I highly appreciate their exceptional service. I’ll certainly be back!

Michael with the suspenders is very patient and a pleasure to work with! Make sure he's your salesman, he's trying to buy his daughter an iPhone for Christmas!

Friendly, honest, and knowledgeable. Mike was awesome!

I went to Ashley’s for the first time today, we were looking for a new sectional. I had the absolute pleasure of working with Wendy. She was SO kind, gave me space while I was browsing but always just close enough that I could find her when I had questions. She was so patient, I had her write up and price up a few different configurations and she assured me she wanted to find me what was going to fit just right for us, and never complained that I was asking for to much. We made our way to 4 stores total for the day and are so happy we purchased with Ashley’s!

Cody was excellent in providing quick assistance and kindness during my order process! I loved working with him and would refer him to any friend or stranger looking to buy furniture for their home!

Sales associate was very friendly and helpful. Explained all of our options in a way that was easy to understand. Offered us refreshments several times.

We went looking for a sectional for our basement! They had many options and a beautiful showroom! Serena was a great help!

Awesome selection of furniture, beautiful showroom. Great sales person.

Cody helped me with a dining room table and chairs. He was extremely helpful and answered every question I had. He explained everything throughly. I would not hesitate to work with him again.

Serena was knowledgeable and pleasant to work with. Ashley furniture has a great selection of reasonable priced furniture and accessories.

Friendly knowledgable staff.

Serena was very helpful and efficient!

Customer service was great. My Sales representative went above and beyond to make sure my purchasing experience was fabulous.

Cody at Ashley furniture was an absolute Gem! He did a great job listening to me and helping me find what I wanted. He was patient and very helpful. Thank you Cody!

Very awesome experience. Staff not overbearing and only there when you need them. They know their business well and share information honestly

Tyson is great.

Tyson was great to work with. I highly recommend asking for him when you go.

Tyson has been great to work with. Makes purchases simple and provides realistic expectations in regards to expected timeframe for product acquisition. Cheers!

Thank you sales man was so very kind knowledgeable as well all staff was very nice thanks again

I received the BEST service, delivery, and quality from Ashley HomeStore! The staff was very helpful and accommodating as we picked out our furniture. The price was also very reasonable! The item then arrived very quickly and was delivered promptly with so much care from the team - it was incredible! I absolutely recommend Ashley HomeStore and will be returning :)

Norm was so helpful and willing to work with what I needed. Ashley Homestore was so generous in honoring a gift card for a Veteran event they host for my purchase. Tremendous Veteran support at the 28th street location. I will be back!

Very clean and well organized. Knowledgeable and courteous staff. Great products and wide selection. Highly recommend the Ashley Store in Kentwood. Thanks again for a wonderful experience.

Loved the wide selection of furniture and especially enjoyed working with Cody who was knowledgeable and most importantly to me, didn’t pressure me and let me take my time to look around at my leisure. Great experience!

Great service and such a great experience. The sale was smooth and Cody was fantastic to work with.

Tyson greeted us with a smile when we entered the store. He was professional and helpful during our visit. We had 4 other furniture stores on our list so that we could compare and contrast; BUT there was no need to go anywhere else! We purchased a beautiful couch and are looking forward to enjoying it! Tyson answered all of our questions, was fun to talk to, and couldn't have been more helpful. Thanks so much!

Cody…you’re awesome! You met all my expectations and terms to make the sale. Great guy to work with; easy going and no pressure, very accommodating. Highly recommend!

Graham and Cody spent a great deal of time helping us pick out just what we needed for our new home. They were friendly, patient, and kind. Great experience.

Extremely helpful and pleasant to work with!

Tyson was great to work with! He did not seem like a salesperson at all. He took time to figure out exactly what I needed. Every sectional he suggested was a great option and he really helped me narrow it down to the perfect choice. It felt like I was shopping with a friend who had my best interest in mind. He gave me the right amount of time/space to think and browse and he seemed to magically appear when I needed him. He was never overbearing but I never had to go looking for him either. Tyson was a valuable asset to my furniture shopping experience. Will definitely comeback and suggest your store because of him.

Cody i want to thank you so much for all your help and patience with working with me.

Bree was great to work with, easy to communicate with and answered all of our questions!

Michael was a great. He greeted us as soon as we walked in. He is a very nice laid back sales representative. When we are in the market for a new couch we will ask for him.

Michael provided us exceptional customer service! He helped us start our search for the right bookcase, and then gave us space to continue looking around ourselves. I hugely appreciated that he didn’t hover or pressure us into a decision. When we were ready to purchase, he made it easy. Thanks Michael!!

Thank you Michael! You were very helpful, I really appreciated you taking the time to not only help me but give me your thoughts. Thank you again!!!😊

Michael was great to work with! Very personable and informative! Update: I found the exact same couch at a different location for a significantly lower price and they are not willing to price match. Their website states they will beat any price and that is a lie. This review is not about my salesperson but the store in general.

Michael was my sales rep. He was very knowledgeable and courteous and very friendly to talk to very happy with my purchases I would recommend Ashley to anybody

We worked with Michael and he was great! Didn’t follow us around the store and make us feel like we needed to make a purchase, but made sure we knew where to find him if and when we were ready. Once we found what we were looking for he made sure we got their best deal available and made sure we understood the entire process that was to follow once our purchase was complete.

Great place to buy furniture. Been buying Ashley furniture since I got out of high school.

Our sales guy Michael was great

Claud was great and informative!

Very friendly staff. Not pushy.

Great experience with Cody helping me find a small enough sectional for my itty bitty space. He was fantastic!!!

Edit- I am now on week 9 of waiting for my sectional, I was quoted 4-6 weeks on delivery. Now I called customer care and they said it may be mid to late December until I get my piece. Each week I call it is later and later. So now we are out >$2000 with no real estimate of when the couch will be ready. They’ve given me multiple dates but clearly those dates mean nothing. I wouldn’t even know that the date is changing without taking the initiative to call each week and get an update. No one can give us a reason or a real timing and does not seem to care. I’m extremely disappointed with my experience so far. Bree was amazing helping me and my husband buy our first sectional! The sectional we wanted wasn’t in store, but she made sure to find us pieces with the same filling, similar size, same color, and same material to make sure we could get an idea of what our piece will look like. Thanks Bree! We can’t wait to get our new sectional

Bree was so helpful and nice!

Tyler was a great help, easy to talk to and ask questions. I like that when I walked in I was treated but not stalked as I looked around. Good quality furniture competitive prices.

Cody was absolutely amazing, can't give enough stars!!! He was extremely helpful finding exactly what I wanted, even though it took me a while to find it. He has an amazing knowledge of their products and his customer service is STELLAR!! I will definitely be back to see him many times for all my new decor and furniture needs.

I just love shopping at the 28th Street store in Grand Rapids, MI… Mike Barnes was awesome. He just walked around with me answering any questions I had about certain items and never once pressured me. Because of not only the quality of the furniture that I’ve purchased in the past and again today, but Mike Barnes…..you’ll definitely see me again. I will be happy to follow him wherever he works…he’s THAT good. Gives you the real answers and doesn’t sugarcoat anything. I really really wanted the loveseat that was on the display floor because it was a lighter color, but because I pointed out a couple of things and he was honest with me, I chose to go with a little more expensive new item instead. I don’t spend money easily, I’m usually looking for the best deal, but I think I found my best deal with Mike. Don’t ever let him go! I hope nothing but the best for him and his girlfriend.

We had an awesome experience picking out new living room furniture for our house. We worked with Norm who provided us with excellent service. Never pushy and gave us different tools to be able to envision how pieces would fit in our space. Definitely would go back and will recommend to others!

Very good service for me to do business Thank you for your help

Tyson was very friendly, and such a big help. Definitely recommend working with Tyson.

Aleigha was really great to work with! Her experience with interior design really helped me make a decision with what worked in my space.

Norm helped us so much picking out the perfect couch for us. Great service

The sales man Cody was so friendly and helpful making sure the sofa I picked out was still available I'm so excited patiently waiting it's arrival thank you Cody

Our sales rep was super nice and easy to work with

My wife and I stopped in to look at the selection of couches and sectionals. We were meet by Bree who offered us assistance and let us browse the store without bother. After awhile she approached us to ask if we needed anything and to offer us a beverage. We did purchase a couch and chair with Bree’s help. This was the first time we had the opportunity to shop here. We were impressed with the selections and friendly staff, especially Bree. We will certainly keep Ashley’s store in mind for future purchases. Thanks Bree for a job done well😀.

Took care of all my questions and was able to get everything done over the phone! Ease of online shopping and then local service. Was perfect!

Friendly and efficient customer service by Tyson at 28th street location! We love our barrel chair!

Our salesman made us feel like family... we were welcomed in as if we were at home. The entire experience made my wife and I comfortable with our purchase. We'll certainly encourage others to visit Ashley Store when they are in need.

Had an awesome experience! Mike was very knowledgeable and knew exactly what to show me! Excited to get the living room put together with my new sectional and recliner. Thank you!!

Bre was super friendly and helpful with picking out a new mattress and bedding. I couldn’t be happier with the service! I will definitely be coming back to Ashley and seeing Bre the next time I am in need of furniture!

Edit: I do have to add a few stars. Ashely contacted me and took care of the problem by replacing the furniture themselves. Super easy once they got involved and I do appreciate them resolving the issue. *****If I could give a zero I would. We loved the store when we went but the furniture is terrible and the insurance they talked us in to is useless Furniture: (we’ve had it for 4 years) 1. Always creaked 2. Cushions didn’t hold up past two years. 3. Two cushions have lost their stitching 3. Husband turned to look out the window and an interior piece of the frame busted Insurance: The FIRST repair man from the insurance came and showed us that the frame was made of thin plywood and staples. He’s seen a lot of them breaking lately. He was going to recommend they replace the couch. The following week we find out that the insurance is going to use a new contractor because the FIRST “isn’t working out” (one wonders if it was because he was actually being honest) They now say it can be repaired but we need a whole new back piece that they are not sure they have…. Haven’t heard back in 3 weeks. Very upsetting because according to the store “they will replace it if something happens” Never again….

The staff here seemed to be friendly and professional. We felt comfortable talking to them and they gave us space to peruse the store at our leisure. Drinks were offered to us also which was nice. My fiancé we were looking at a sectional online and it was there on display. Tyson was super helpful today and explained everything about the sectional in detail. He even showed me a different configuration of the chaise placement that I didn't know was possible. The deals and financing options were explained well also. If you are in the area looking for furniture check them out, they have a wide variety of furniture and home decor available. We got some inspiration for other parts of our house too. We are excited to receive our new sectional and we'll be back for other pieces down the line.

Very pleasant sales personal.

Service was great! Claude went above and beyond to make sure my mother was able to purchase the furniture she wanted and at the price she had seen it at a week before. Very friendly. Over all 10 out of 10!

Attentive customer service, very knowledgeable sales staff.

Norm was extremely helpful in making the purchase. Funny too 😂

It was great working with Brandon! Thanks so much for helping us find the right chair for our spare bedroom.

Purchased a mattress Bree was super helpful and informative Good experience 👍🏼

Buying a couch was incredibly easy. Very friendly staff!

Great service, Claude was so helpful and got us everything we needed. He took the time to go over any and all questions we had, we highly recommend going here and asking for him!

Aleigha was so helpful kind and considerate! What great customer service! Phil helped us too and was great! We appreciate the great customer service from both!

Friendly sales man and accommodating with regards to pick up.

Very helpful young man

Cody was professional, showed lots of patience & super helpful! We would definitely shop with him again in the future.

Pleasant, fast, efficient. Cody was knowledgeable about the questions we asked and was incredibly polite. Thanks for making shopping easy ;)

Claude was very personable and great at finding us furniture that fit our design esthetic and family function.

Cody was great answered all our questions, very excited for my couch

The showroom is nice, the furniture is mostly made in America and the staff are great, especially Aleigha!

Michael is a great guy to work with. Explained everything very well. Didn’t feel pressured, worked with us to get us what we needed.

Michael was super professional and friendly when helping us choose and purchase a bed. We truly appreciate all of his help and will be back in the future after our wonderful experience.

Tyson is always such a great help. Awesome personality. Always makes us feel welcome. We usually wait until he’s at work to purchase anything because of how pleasant he is. They need more workers like this. Need more contemporary furniture and different styles, but the overall experience was pleasant.

Awesome experience! Mike was so helpful to help us order our dining room table! Will be back for sure love your displays and furniture!

Great salesman! Tyson did not pressure us at all! Tyson was pleasant, HELPFUL and no nonsense! We will be back when furnishing the next room, for sure!

Thank you, Mike! Excellent service.

Very friendly atmosphere. Claude was amazing, very bubbly personality and easy to work with!! Thank you!

Claude was very personable and helpful in talking us through the different features of furniture we were interested in, and was so very patient with us and our two young kids. We look forward to coming back to Ashley and working with Claude for any future furniture needs!

Alia, was very helpful with my search for this tv stand.

Aleigha at the Ashley Homestore was great! She directed me to my area of interest and let me look and peruse on my own before engaging. Upon engagement, she was very attentive to the small details I was looking for. She was very patient and understanding as I did not make a purchase my first time into the store. I came back with my wife twice before we made our purchase. The staff was very professional and polite. We were explained MOST of the process along the way and when we were taken aback by some of the information given, they were able to help us get through it all. Would certainly do business again and recommend you give them a chance for your furniture/bedding needs. Keep up the good work team!

🙂👍

Excellent service.... very kind and very helpful staff... Brandon I think was his name... definitely would go back and we have also loved what we have purchased in the past from Ashley ♥️

Claude was amazing at helping us find something that would fit in our space.

Still waiting for our defective love seat to be fixed or replaced. It’s been over a month. They sent someone out today to take pictures, of which I did day one. Poor service department and I think it’s insane and lazy their employees can’t transfer me to the manager. Do better Ashley.

Friendly and helpful service. Not pushy-just available and knowledgeable.

Salesperson was very helpful and kind!

Very friendly atmosphere. The staff was very professional and polite. I received exceptional customer service.

Great experience at this store location. Cody and all of the other members were so friendly & helpful. Would highly recommend shopping at this store location. Great team!

Cody was very helpful with our furniture purchase and gave us guidance on another purchase we are planning!

Michael made the whole process as easy as it could be. He allowed me the space needed to check stuff out by myself, but was easily found and readily available with tons of useful info to answer all my questions. If you're buying from Ashley, this is the salesperson you want to work with.

Very friendly and Michael is a very good salesperson!! Will pass the word around!!

Norman was very friendly and kind. He gave us space to find what we wanted and then popped up and answered all the questions we had. Sent us on our way with some dimensions for us to measure the space. Came back after we measured and closed up the transaction. He got us the best deal he could and we look forward to working with Norman again in the future. Thanks Norman!

Great time , Eric was the best!

Selection: The selection is okay with a larger variety of styles than others in the area.Service: the service was obnoxious. Right when you walk in, there is a gaggle of sales people at the door. Ours wouldn't let us out of their site. We were not given an opportunity to look around. It felt so pushy that I was sure they were hiding something. My thoughts are the furniture are very cheap and they don't want us finding out ourselves.Either way, we won't be back. As a neurodivergent person, I found the whole experience overwhelming. I found pieces I would have bought but not under the current situation. We'll buy online, if we decide to go with this brand.

Excellent experience! Tyson exceeded our shopping experience!

Top notch team at this location! Stopped by to look at their rugs & every employee was very friendly, polite, & interested in helping us with our search.

Great selection, had just the item we were looking for with the features we wanted. Tyson did a great job of helping us without being pushy.

They have really good and patient receptionists

Staff was very helpful and understanding

Bree was so helpful finding the exact couch we needed. We came in with inspiration from the website but found something that fit our space, style, and comfort better. Bree has excellent communication skills and really knows how to find the right furniture for your needs. It was the easiest furniture shopping experience.

Thank you Brandon and Ashley HomeStore employees for making my visit very pleasant. I can’t wait to see my new patio furniture out on the deck! Brandon is an excellent sales associate, great communication, and all questions were answered for me. No last minute surprises. I’ll definitely return! Kind Regards, Kevin D

Norm was very helpful!

Tyson was very helpful and knowledgeable, and we had a very positive experience buying a new couch!

Very pleasant experience ☺️ friendly and knowledgeable salesperson! Would recommend

My first time visiting the store. Sales man Tyson was very friendly and knowledgeable of the store and very helpful. I will be coming back to shop there again in the next month. Great experience to see all the beautiful furniture and the store was very clean and all staff was very welcoming

Have been approached with friendly, non-pushy, accommodating sales people each time I enter the store!

(Translated by Google) It was a wonderful experience and although we don't know much English they helped us a lot, thank you very much to Mr. Norm for his help and patience with us, I would definitely like to buy there again for the quality and the nice attention received by everyone there, thank you very much again 😊 (Original) Fue una experiencia maravillosa y aunque no sabemos mucho inglés nos ayudaron muchísimo, muchas gracias al señor Norm por su ayuda y paciencia con nosotros, definitivamente me gustaría volver a comprar allí por la calidad y la linda atención recibida por todos allí, nuevamente muchas gracias 😊

We had an Amazing experience with Ashley! Michael was such a huge help to us. He was very professional and knowledgeable without being pushy. He made the process incredibly smooth and efficient. We also were impressed with Ashley's price match process. Our couch and love seat went on sale on the 4th and they lived up to their promise and matched it right away! Michael was also super helpful with that, as well. The couch arrived in less than 2 weeks and the delivery only took about 15 minutes. We can't say enough great things. We plan to buy more furniture from Ashley in the future and will be recommending to friends and family!

We had a great sales experience with Claude, he was extremely helpful and flexible and made sure everything was ordered exactly as we had requested! We’re excited to have our furniture in a few short weeks, but so far, service has been amazing!

We found the kitchen dining set we needed for our new home. Mike Barnes was very helpful as an associate who showed us differwnt options.

Sales person was very friendly and helpful..

Amazing service!! Highly recommend shopping here! Everyone was very nice, appreciative, and accommodating. Would buy from Ashley Homestore AGAIN!

Michael M went out of his way to move furniture around the store to make sure I found a dining set, tried different chair and table combinations, that I loved. Erin was extremely friendly as she answered questions and walked me through the paperwork.

Ashley member showing us around almost forgot to give us our discount. Did not seem concerned with what we wanted, wanted to just get us to buy as much as possible. I’ve heard a lot of really good things about Ashley and their employees, and that’s why we went there, but the individual we got when we walked in was sub par in reference to what I’ve heard previously of Ashley. Other than our experience with the employee, the furniture seems great and not too expensive.

Claude was very knowledgeable and very welcoming. We really appreciate the care he put into our visits.

Great selection and they work with you to get the right place. They don’t follow you around and keep hounding you. Cody was there when we needed him and left when we didn’t need him. He answered all our questions and did above and beyond to make sure that we were making the right choice on our couch. Thank you!!

This was the best shopping experience I have ever had, My sales person was the best, she was not pushy and she helped me search for exactly what I asked for, would definitely shop at Ashley Furniture again and would highly recommend them

Norm was great! Very knowledgable of what we wanted. He was very patient and answered all of our questions and concerns.

Mike Barnes was excellent to work with. He was knowledgeable, personable and patient with all of our questions (multiple questions). High pressure sales turns me off. Mike gave us all the information we needed without the hype. Good job Mike!

Thank you so much Mike Quentin!! You were so nice and such a helpful person. After i had the issue with my order, he tried to call and text me to help resolve this issue. He cares about both his business and especially his clients!! I will definitely continue to shop with Ashley Home Store. Thank you again QUENTIN!!

Cody was great and helped us find the perfect mattress!

Claude was helpful , friendly and informative. Helped us find the right furniture for our space. He is my new furniture guy!

I called the store and talked to Claude about getting a mattress the same day and the one I wanted would've had to be ordered and I didn't want to wait so he found one in my price range that they had in stock and I came in later that day and purchased it and brought it home. It is a great mattress and I am so glad that Claude was able to help me. He was very polite and knowledgeable and did not push me into anything I didn't want. Everyone at the Kentwood store was also very polite. Definitely will go back there for other furniture.

Claude was amazing! So knowledge, patient, and kind. He was a pleasure to work with.

My husband and I went into pick out a recliner and were greeted by Brandon and he was very helpful. In the end we decided on a loveseat which Brandon took the time to go through all the features and have patience while we asked a lot of questions.

We have purchased a significant amount of furniture from Ashley over the last 8-10 years. Our experience has always been very positive, as was today's purchase. Our sales person, Wendy (Grand Rapids, Michigan 28th Street location), was cordial, patient and thorough. We will return as the need arises!

Nice people.

Absolutely awesome people who not only helped me find the perfect desk, but dissembled it and helped me put it in my car! They were amazing - highly recommend!

I recently had the pleasure of shopping at Ashley's Furniture Store, and I have to say, it was an experience unlike any other. Michael, a veteran just like me, helped me out, and I have to say, he was amazing. From the moment we met, he was attentive to our every need, courteous, and knowledgeable about every product and service they offer. Michael took the time to educate us on quality and helped us to find the right product to meet our specific requirements. What stood out the most about Michael was his professionalism, patience, and understanding. He took his time to show us different options, and he explained everything in detail, making sure we understood every step of the process. It was clear that he was dedicated to ensuring we had a fantastic experience. As a fellow veteran, I was honored to see Michael carrying on with the phenomenal tenants of service that our military teaches us. His dedication to serving with our country is now being reflected in his work with Ashley's Furniture Store. I left Ashley's Furniture Store feeling valued and well taken care of. Michael's exceptional service made the whole process seamless, and I am proud to recommend this location to anyone looking for high-quality products and a truly immersive experience. All in all, I am so glad I chose to shop at Ashley's Furniture Store, thanks to Michael's hard work, dedication, and professionalism. I cannot wait to come back and experience it all again.

Claude helped us out, and made the process of finding a furniture set for our living room enjoyable! He was extremely kind and patient with us, giving lots of options to get the perfect set. We’ll be back for sure!

Salesman was super knowledgeable

Everyone was extremely helpful and informative. Will definitely be returning for future furniture purchases.

Michael is an absolutely fabulous , courteous and attentive salesman. He let me browse at my own pace and was not pushy which I appreciated. He was up to date on discounts offered ( veterans discount) . My sisters and I were very impressed with his service.

Great service and they helped me find the right mattress for all my aches and pains. 😁

Very enjoyable experience

Cody was very friendly and professional.

Mike was very helpful and we thoroughly enjoyed working with him! He goes over and above for his customers!

My first experience with this store (was a big Art Van fan!!!) and I was not disappointed. Michael was a fabulous representative of the company and the manager was very accommodating with our needs. Highly recommend this establishment.

Very good person.

I had a great experience here. Very nice people. After many different furniture stores, I finally found what I was looking for. Spent a little more than I was hoping for, but it would have been a LOT more expensive elsewhere. So, overall it was a great deal and a great experience.

Ashley Furniture has the best prices and selection out of all the furniture stores we visited. We found the perfect couch thanks to the help of Brandon. He was super knowledgeable and personable , made buying a new couch a effortless experience. Highly recommend taking a visit here!

Store had great variety and prices! Cody helped us and was amazing- very knowledgeable and made our couch buying process quick and easy.

Sales persons were very helpful. I was able to ask questions, get answers, and then think without feeling pressured.

Michael did a great job listening and I got exactly what I wanted. Nice store and people! I will definitely be back.

Aleigha was so pleasant to work with, and found us a great living room set within our budget. She answered all our questions, and offered assistance without being overbearing. We would shop here again.

Bird was very enthusiastic, energetic and knowledgeable on the purple bed we purchased. Bird was not pushy on products and extras and let us make our own decisions. She was very easy going but still professional.

Norm was our sales rep, he was awesome and allowed us to browse with no pressure. He was very efficient and helpful. Best Ashley furniture I’ve gone to so far.

Prices are amazing! Very cheap and negotiable :) thank you so much!

Bird was friendly and made us feel at home.

Bree was very friendly and helpful. She even offered us something to drink while we waited. Everyone there greeted us with a smile and The store manager came over to make sure we were happy with the service.

Bree was amazing! She was extremely knowledgeable and helpful. I would definitely recommend Ashley Furniture and Bree!

Had a great experience with Claude. He was patient, kind and helped us find the perfect sectional. Highly recommend!!

Bird, our associate, provided us with superior service! Thank you!

Easy and relaxed experience. Would recommend and will return for future purchases.

From identifying piece we wanted, to ordering, through payment was quick and easy.

Bird was very knowledgeable and extremely helpful with showing us different styles of beds. Listened to our style preferences

Cody was very attentive and kind. He pointed us to just what we were looking for. Great job! Looking forward to our beautiful new couch!

Brandon did a great job, took the time we needed to get exactly what we wanted.

Tyson assisted us in buying our first pieces of furniture!! He was very professional and knowledgeable (also a great sense of humor) in helping us find what we were looking for. We would recommend Tyson & Ashley Furniture for anyone looking for pieces they offer.

Bird was very helpful from start to completion of the furniture buying process, really listened to what I was looking for and helped me select the best option. 10/10 would recommend!

Bree was wonderful to work with. She knows her product and was easily able to walk us through our purchase. Ask for bree when visiting the store.

My salesman was very polite informative and non pushy. I would recommend the Ashley store to anyone.

Bird was great. Highly recommend working with her. Made buying my first ever piece of furniture a fun experience.

Nice afternoon spent with Brandon finding just the right furniture.

Bird was friendly, helpful and informative without being high pressure. We are looking forward to receiving our patio set after doing a lot of research to find durable and comfortable, we found it at Ashley.

Very pleasant sales experience! Knowledgeable about not only the product, but financing options, etc. as well.

Our sales rep.(Bird) was very helpful & informative. She showed us different options & helped us w/what may be best for us. She was a very nice lady. We were very happy with what we chose & can't wait to be able to enjoy it in our home. Thank You very much ! I would have given 5☆ if it was in stock because I would already have it !! 😂 Lol

My wife and I were into the Ashley Store on 28th Street SE over the weekend. We were treated very nicely by Michael and he showed us around at the dinette sets they have inside the showroom and then he left us alone to look as we really appreciate! He stayed at arms length but was available when we needed him like he just knew that perfect time to come around. We found Michael a very personable young man that took his time and answered all our questions and he had all the good information we needed to make our best decision. We were stopping there first on a list of several locations to go look for a nice new dinette set to seat 8 and other matching furniture but soon realized we had the right guy and the right place to just make this our one stop. He explained how the owners take great care in catering to Veterans as my wife and I met in the Army years ago. Both being veterans we really appreciate their wall of honor and the gong they ring as a veteran orders their furniture. It just shows that extra piece of care for their customers that makes the store a welcoming location. We will be back for certain and we sure hope that we can ask for Michael and he will be working that day! Great guy!!! Extremely respectful and just a good young man! Thank you Ashley Furniture. David and Connie Chrisman, Greenville Michigan.

Bree was excellent. She knows the merchandise and was very helpful. It was a pleasure shopping at Ashley Home Store!

We purchased a couch recently and were very happy with our experience. Our salesperson was Bird. She was great to work with! Highly recommend!

Check what you buy in Ashleystore. Check pillowcases. I was very disappointed of the quality.

Claude was amazing, and really took the time to understand the style we were interested in buying. Claude was super attentive and simply wonderful! Def will be back for our next furniture purchase!

worked with the manager Phil. Gave us great prices, worked with us on a order adjustment, and even helped us pick out 3 lamps. Can't say enough about this great team and their attention to detail and customer service. great job all. we will continue to be loyal ashley customer and be back soon. awesome job and thanks for everything

Cody was so patient with me as I shopped for my perfect couch! He is attentive, respectful and listened to what I was looking for and delivered! Overall, Ashley Furniture is such a quality place for furniture with an incredible staff!

Great experience, sales man was fantastic 👏 I appreciated the steps he'd taken to accommodate me walking with a cane. Nice experience, 👍 The only negative thing I'd like to speak on, is the pricing. Delivery fees are OUTRAGEOUS!

Great experience!

Great service!!!

Ashley helped us so much when my mom came home from the hospital in need of a lift chair. We received excellent service and at the same time were very impressed with the other items in the store.

Amazing service. Wish I could give 6 stars!!

We are very happy with our new place to shop.Excellent salesman named Michael, very personable.

Bought a new couch from Ashley’s today and worked directly with Mike. He was very knowledgeable and made the process a breeze. Would highly recommend.

She was wonderful, knowledgeable, and all around great!

Claude was excellent and very attentive. We had a pleasurable experience today!

Bird was a delight and helped us through the whole process. She was very attentive to what we were looking for & answered all our questions. We had been looking for a new sofa for quite some time and she made it happen!

Great experience! Michael was really helpful and he didn't mind our kiddo tagging along at all. Everything they do for veterans is awesome too! We're really looking forward to the delivery and having a really nice living room set.

Very friendly and no pressure sales person love that

Great. Had what I needed at the price I wanted.

Sales person Bree was friendly, courteous, informed and just overall very lovely to deal with. Although they did not have in stock the item I went in to buy she was able to help me find a great alternative for a similar price. Will definitely be going back when I need to.

We had a great experience with Bird! She listened to our needs and was super helpful! Even my 9 year daughter had fun furniture shopping thanks to Bird.

Michael was an excellent salesperson

Yesterday stopped at Ashley furniture store for the first time. Got some great furniture for a great price and was helped by a very nice knowledgeable sales person. Her name is Bird. Thank you Bird for your help.

Wet fast and professional business. My salesman Cody was a big help and go me on my way with two new mattresses. I will be back to purchase more items for the home. 🤙🏽

Claude was very friendly and helpful.

Bird was very helpful when we came in for a new mattress and pillows. The purple bed demonstration was very informative. The staff were exceptionally polite, helpful, and organizes. 5 stars Al other way.

DO NOT SHOP HERE... LOOKS GOOD BUT THEY WILL TAKE YOUR MONEY... & DONT BOTHER WITH ANY RETURN THEY WILL TELL YOU ONCE ITA IN YOUR HOUSE THEY WONT TAKE IT BACK EVEN LESS THAN 24 HOURS OF BEING THERE... WORST PLACE TO SHOP AT BUT I WENT TO VALUE CITY. IF YLU DONT BELIEVE ME TRY ASHLEY & DONT GET MAD WHEN I SAY I TOLD YOU SO.

We had a great experience at this store! Michael provided great service and knew a lot about different furniture we were interested in. The manager checked in with was as well and was very kind and helpful. I would highly recommend getting your furniture here!

Nothing bad to say, everyone is very attentive, very easy process.

Salesperson was VERY FRIENDLY,& showed me exactly what I wanted. However, while I was sitting in the chair, I noticed something else I liked. Altimately, instead of just buying a chair, I also bought a matching Loveseat, & rug

Claude was So fun to work with. Not pushy. So helpful!

Bird was very helpful in my selection on a new recliner. Thanks Bird!

Claude was very helpful, professional, and knowledgeable. He gave us the time we needed to make the best decision to meet our needs

Norm was the best! he went above and beyond helping me find a new bed frame and mattress! Thank you so much Norm 😊

I think the photos speak for themselves. I have had the worst furniture buying experience with ASHLEY HOME. My wait was 3 months and when I finally received my order they themselves broke my sofa trying to get it into my house. (In one of the photos you can see how they broke part of the door frame) They made a hole in the sofa with the door handle and all the legs were scraped. (The legs are supposed to be removed to enter them because it is obvious that the furniture was very large) I thought that the wait was over, but nooo! I had to wait another month for them to come to my house to fix what they broke themselves. I will never buy even a lamp in that furniture store again! 👎

Claude was excellent and very accommodating. It was great to get a free refreshment for our family while we waded the seas of indecisiveness. We finally found the right sectional and are very happy with the overall experience.

Claude was amazing! He is very professional and helpful. He made our shopping enjoyable and easy.

Thank you, Bird, for all your help. You made our experience very enjoyable.

Nice show room with beer and wine. Salesmen let you browse without pressure. Simple financing and sales process

Very helpful and kind! Highly recommend Ashley for your furniture needs.

Claude was awesome and super helpful. Also thanks to Phil for his help in finding what we could walk out of the store with!!

Had the BEST experience here with a phenomenal salesperson 😁. My husband just had open heart surgery and we needed a recliner asap. I called ahead and spoke with Bird and explained the situation. They said they could definitely help. I got there and they were able to assist me in choosing the perfect recliner for my husband's medical needs. Bird was so helpful and even texted me to make sure all went well :). This is my 2nd time purchasing from Ashley Homestore and I will continue to make purchases from here as their customer service is top notch!

Bree she’s very nice and I like the sofa thank you guys

Bri is fantastic! She is very knowledgeable and answered all the questions I had. She was very helpful and kind. This was my first purchase at Ashley Furniture and I will definitely be back!

Cody was great to work with and we can’t wait for our new dining room set to arrive! :)

Bird has been extremely helpful. She helped us find the perfect couch for us and even got it for us at a great price that was lower than we expected! 5 stars and will be a repeat customer. Thanks!

Exceptional customer service! Bree was extremely personable and helpful during the financing process and Cody was so quick to get my order completed! Everything was done with such care it really had a family feel. We will absolutely be going back.

Nices services !!! I really recommend this furniture store and I recommendyou guys to talk to Michael

Bird made you feel comfortable to talk to. She’s not a pushy salesperson. Very friendly and professional. I was glad I stopped in.

Claude was incredibly helpful. He educated us on different mattresses and took time to show us different furniture options. Never felt rushed or pressured to make a purchase. Highly recommend Ashley's and Claude!

Very good experience. Bird is knowlegable

Claude was great, super friendly and helpful! Great experience.

Claude and Tom were super great to work with.very patient and no pressure. We tried several mattresses, several times🙂And we ended up buying 🤗👍

Claude was excellent to work with and personable!!

My experience in your store was amazi g. I was very impressed with both the concern and expertise of our advisor, Tyson. The manner in which he presented the options available for me was what made me decide that I wanted to do business with the pros.

Michael was very kind and helpful.

I love the showroom and Claude is very nice, a class act. Ashley has great furniture that I recommend anybody to come to

Claude was fabulous. He was extremely patient with me as I continued to change my mind. Very helpful with honest opinions without pushing anything. The level of customer service Claude provided was top notch!

Cody was very helpful. With his assistance it was easy and comfortable for me to place an order.

Bird was amazing! They were super personable and professional. They showed us around multiple different couches and helped us find the perfect fit for us. Bird made this process very easy for us. Can’t wait for our couch to arrive!

Friendly sales, nice showroom. Enjoying my purchases!

This was my first time inside an Ashley store and I’m incredible impressed! I didn’t make a purchase, just wanted to get an idea for availability and options. The workers are incredibly helpful and nice, without being push or overbearing. I will definitely be back when we decide exactly what we want and for any future furniture needs!

Thanks for all your help, putting ideas together , a beautiful set for my condo

Cody was very helpful

Cody was amazing! I came in having an idea of what I wanted and he led me directly to options that fit my families needs, all while being super mindful of my time, and that I was with my toddler. He knew my timeline to order and checked in, without being too much, and when I was ready to order he made the process super easy!

Claude was amazing, knowledgeable, and friendly. He was very dedicated to making sure we got what we needed and what would fit our budget and space.

Bird was wonderful!

Bree was outstanding! Very welcoming and helpful, as well as very personable! Great and quick service! Best of all military friendly!

Bree is a super hero! We were in from out of town and needed to set up a relative in an assisted living facility and she helped us get the quality furniture we needed at a terrific price and in the quick turnaround time we needed. She took the time to explain our options and went above and beyond to deliver great customer service. She is a star!

It was good, the agent explained everything well, good work.

She was very helpful. She walked me right through the process of making my order

I ordered my livingroom furniture with Bird today!! Great experience!! So if you go to Ashley furniture in Grand Rapids make sure you ask for Bird!!

I worked with Claude from Ashley's to get a decorative ladder for a hand knitted quit made by my Grandmother so it has sentimental value. He was amazing at helping me pick one out. Because of his wonderful customer service I decided to buy two box springs that I needed. He has a beautiful personality and was a pleasure to work with.

Great service all around from Mike in store to home delivery & assembly with Joel & Taylor!

Great customer service from Mike !!!

Great customer service, we love the appreciation for our military. Thank you

Very knowledgeable of the options available and listened well to our requests and was very helpful

I highly recommend Ashley Home Store! Claude is a wonderful, friendly enthusiastic associate. He helped us find exactly what we were looking for. The furniture was delivered when promised. The team brought the furniture in and set it up how we requested. Everyone was friendly and helpful through the whole process. I'm a very happy customer.

My experience at Ashley, was pleasant. The salesman Mike was very nice and understanding.

Excellent client experience! 10/10 would recommend Claude! Thanks :)

Very helpful, & polite. A pleasure to deal with.

Fast friendly service at reasonable prices who could ask for more. The sales girl was very helpful and knowledgeable thanks Aleigha

Very happy with Leah at Ashley’s in Kentwood. She was so kind and helpful when picking out our mattress, table & chairs and bedroom furniture..

Had a great experience

She let us look around and was not pushy.

Absolutely wonderful staff! Knowledgeable, honest and helpful. Did not make us feel pressured, or show any annoyance with all the questions and going between sets of furniture. Very fluid process and made sure everything was clear!

Claude was very helpful, and did a great job.

Bird was a huge help in working with our needs and wants to piece together what we needed. We had her walking back and forth all across the store and she didn’t mind in the least

I walked in with not really knowing what I wanted to do, bird took her iPad and note book and started writing down all the dimensions of my room and what I was looking for. She got them most seating for my small space, full 3 piece sectional and a great chair to off set the color.

TL;DR: Post-purchase customer service is not good; if that matters to you, don't buy here. I stopped in the store in January to research a recliner, and had such a good in-store experience that I purchased it on the spot. One of the selling points was that my salesperson told me that if I purchased in-store as opposed to online, then the store would be able to closely monitor delivery status and provide me with frequent updates. As I checked out, the salesperson said that I'd be getting a text from her later that day with a survey, and this would also be how I'd stay in touch about delivery status. She said that I should also expect a call from the delivery team by the end of the week to confirm my address and other information. When a week went by and I hadn't gotten the text or the call, I started wondering if they'd mis-typed my phone number. So I called the store and was surprised that nobody answered. I figured it might be busy so I tried again later that day, and again the next. In total, over the next month, I tried calling the store over a dozen times, and never--not once--did someone answer. Eventually I tried using the contact form on their website and got a reply a day or so later. The only information they were able to give me was "the date range you were quoted hasn't changed." Interestingly, the one time I did speak to someone on the phone (when they called to schedule delivery), I learned that calls are routed through a centralized call center... so certainly not the personal attention by the locally-owned store that I was led to believe. I was so frustrated with the experience that I almost cancelled the order, but ultimately did not. The recliner was delivered this past week, only 2 days later than the end of the quoted date range, so that was fine. The delivery team was great, and so far the chair is working out well. I'm leaving this review because I think it's very disingenuous to use customer service as a selling point and then have seemingly no infrastructure for handling customer calls. I'm disappointed that I allowed myself to get tricked into believing a sales pitch, and hope others will do more research than me. So if you're considering buying from this store: before you head over there, give them a call. If you reach a live person, then maybe they've made improvements. But if it rings and rings until you get a voicemail, realize that it's not a fluke-- it's what this store thinks of its customers as soon as they hand over their money.

Great experience and lots of choices to pick from. Bird was our salesperson and she was SUPER helpful!

Very friendly and helpful staff Claude was a grate help

Great experience at Ashley Furniture. Purchased coffee and end table set found online. Store was able to order and price match. We worked with the sales associate Aleigha . She was very kind and helpful. Very relaxed feel in this store.

Friendly helpful staff. Great prices.

Mike B was incredibly helpful and knowledgeable. He gave us time to look around and checked in to answer questions. Our purchasing of our sofa and chairs went very smoothly. We love that Ashley furniture is so supportive of our military, it was one of the reasons we purchased our furniture from Ashley.

Bad service man. Wasted my time went in This store to get a bed set and a dresser upon the time of making the order i was told that the headboard came with the bed, basically this why we order it weeks later i went to the warehouse to pick it up and was told that the headboard was not included with the bed, so went right back to the store to check and manager was not professional on handing the situation he told me that the headboard was an extra $600 which i was told in the begging that it came with the bed. Which was the store fault i refused on buying and just returned everything due to the fact of the customer service & manager not being helpful in the situation. Took my self to bobs furniture down the street & i found a similar thing i was looking for but in way better quality and better price as soon as i walked in the store i was offered cookies & coffee thanks to Christian great costumer service . ( Ashelys 1st pic) bad quality. (Bobs 2nd pictures) great quality. Always check other options before wasting your tome and money @ Ashelys

Michael was great! Very informative and was comfortable to talk to. Made the process super easy. Great place to buy furniture!!!!

I had a great experience today with Michael. He was very helpful showing me where to look for the chair that I was seeking. Then he gave me time to look around as much as I wanted to. He was very knowledgeable and helpful and it was totally painless. I was in and out in under an hour and I got a beautiful new chair.

I had the wonderful opportunity to work with Tyson. He was so helpful and knowledgable about the furniture that I was thinking about. He was able to show me several options for my project that he thought I would like to see. Everything went very smoothly with the ordering. The showroom was beautiful and nicely decorated by their designer!

Great experience. Love Bird

Bird has a very outgoing personality very helpful. I would highly recommend her to my friends and family.

Claude was great - super friendly, incredibly knowledgeable, and very professional! The staff at Ashley were all so kind and helpful.

Our sales rep, Bird, was great she showed us around the store and let us browse. And we found just what we were looking for. Thanks.

Bird was great! Very helpful and knowledgeable. A joy to talk to.

Great purchasing experience! Bird was very knowledgeable and a lot of fun to work with. Will definitely be returning to see her for our future furniture needs :)

I had a great experience picking out new living room furniture. Service was excellent and the sales rep was very patient with me. She went the extra mile to show me everything I was interested in.

Claude was amazing. Super informative and not pushy like some salesmen can be. We left with a couch we were happy with and get good doing it. Highly reccomend you ask for Claude as your salesperson.

Horrible business practices. Horrible quality products and they partner with a horrible company for insurance on the crappy furniture. I just bought my couch last year, my cat peed on my couch In December 2022 (pet stains are covered by the plan) and the insurance claim was denied for bizarre reasons. It's just a rip off to take an extra $300 from you. You're better off not buying it since they find a reason to deny your claim. Never supporting Ashley furniture again.

Horrible business practices. Horrible quality products and they partner with a horrible company for insurance on the crappy furniture. I just bought my couch last year, my cat peed on my couch In December 2022 (pet stains are covered by the plan) and the insurance claim was denied for bizarre reasons. It's just a rip off to take an extra $300 from you. You're better off not buying it since they find a reason to deny your claim. Never supporting Ashley furniture again.

Bree was very kind and helpful. She was not pushy at all. I would recommend her without hesitation.

Cody made me walk out of Ashley’s with a smile! Thanks again Cody!!

Good service

Bree was the best! She was so helpful! She even moved furniture around to help us pair different chairs with our sofa. We will definitely be going back when it is time to furnish the rest of our house!

Bree was so helpful and fun to work with. Love the selection and quality. We will definitely be back again!

Bird was awesome! I highly recommend requesting her to assist you!

Very friendly sales and informative. After the sale it's terrible customer services. When trying to check on the status of my couch. I had to call the sales line to speak to someone because no one answers or returns calls from the proper extension. I was then told it would be 3-4 days to get a call back to answer my question on when i can expect my couch. The building was flooded with sales people. Please hire someone for customer service and scheduling.

It was an amazing experience

Bird is the best!!!

Tyson was great to work with, around to answer questions but with no pressure.

We had a great experience at Ashley Furniture today!! Bird was very knowledgeable about everything in the store. Thanks for all the help with our purchase today and making us feel like we were part of the family!!!

My experience was great Bird has great customer service she explained in detail about the product and was very helpful.

Easy shopping. No pressure salespeople. 👍🏾

Michael was great to work with. Pleasant and answered all our questions.

Tyson is an excellent salesman. He isn’t pushy and you always stay in the drivers seat he is just there to be a passenger on your journey. Will definitely be back for my future outdoor furniture.

Tyson was very helpful with helping me furnish my new home. Definitely would recommend!

Great place good customer service made my business feel very welcomed recomend this furniture store

Went here for the first time just to look around. We had what I would assume to be a sales person follow us throughout the store the entire time we were their. We found it extremely annoying as we couldn't just look at the items without getting hounded with questions. We were there a total of 15 minutes and had a sales person come up to us 8 different times. After the 4th time we told her that we will get her if needed but that was no avail as the very next couch we sat in she was right there hounding us again. After the 8th time we decided to leave as we could not enjoy simply shopping. The store was nice and I wish we could have spent more time without being interrupted. We probably would have bought a couch if it wasn't for the sales person.

Very impressive and people were Great!

We had a great shopping experience, I saw a sofa set in an advertisement and was able to see it in person during my visit to the store. Cody was very friendly and helpful during our visit, answered all of our questions and made great suggestions along the way. We ended up getting the sofa and loveseat we saw in the ad and will very likely visit again in the future.

Great experience! She was very informative and really helped us figure out exactly what kind of couch we really wanted. She was very personable and funny too.

Worked with Norm and had a great experience! Would highly recommend Ashley!

Claude was an amazing individual to work with. He went above and beyond to ensure that we had the most enjoyable shopping experience possible. Grateful to have encountered such a pleasant individual and look forward to asking for him to assist in all of our future purchases.

Had a great sales rep (Aleigha). Gave a lot of input regarding style and coloring. A good selection of everything Would definitely recommend shopping here.

Had a great experience, I didn’t feel pressured by the salesman. He gave me my space to shop and was available when I needed to make my purchase. Thank you Bryce

Bird was both helpful and informative and really helped make my experience buying some furniture pieces very easy. Absolutely recommend.

Enjoyed our shopping experience

Claude was amazing! What a great experience!

Norm was great. Very informative and didn't feel pressured into any choices.

So helpful

Tyson was so helpful for me & my boyfriend! He thoroughly explained the configurations of the couches as well as pricing! We were able to walk away very happy customers with a new couch & a new rug!!

This salesperson (Cody) was a pleasure to work with. He was professional, knowledgeable and so friendly and personable! The store has a very nice selection of pieces, both furniture and accessories. Thank you, Cody! We will be back and will recommend your store to family and friends. Also, I love your support of our military veterans (free delivery and set up for all vets). How marvelous! 👏 🥰

We were looking for a sofa, love seat, rug combo. Ashley had lots of options, helpful sales people, and great prices for quality furniture. We found what we wanted. 6-8 weeks delivery estimate was longer than we hoped, but we're not in a hurry. Looking forward to seeing it in our new home.

They have repeatedly had no contact. And refuse to correct their defective order. They admitted on the phone they knew was a defective product they delivered on purpose. So no. These people get the worst grade possible. * edited to add the photos of what I was delivered. I’m done dealing with this. No one has solved this. Nor reached out. They finally deliver the frame and i got THIS unsafe monstrosity. The mattress was bad enough but this. This is shameful.

Cody is a wonderful sales person at Ashley Homestore in Grand Rapids. He was prompt with all my questions and made the purchase easy and seamless. We will differently see Cody again for all other purchases.

Found a perfect lamp for my LR! Bird was a great help - friendly and knowledgeable without using pressure. Next time I shop there I will request her.

Will never buy from this place again. Spent 10,000 dollars and have been broken since day 1. The owner lied to us. Customer service is as bad as art van.

If you have an online presence, you should show prices. I bought from somewhere else, and the next day, I got a call from a sales representative... a day late and a dollar lost.

Absolutely terrible customer service. The couch I ordered was 3+ months later than estimated at time of purchase. I understand there's multiple issues going on worldwide that impact this, but my complaint is that Ashley was not proactive in updating me about delays in delivery. Every time I called, it took over a week to get an answer, and there was always a new estimate. When I received my couch, it already had damages on it. The delivery tech said someone from Ashley would be in touch within 24 hours -- here we are, 4 weeks later, and still no outreach from Ashley to resolve the issue. I wish this store would be more proactive in answering customers.

Family owned and they support military veterans and give back to the community..Also donate to the Hope to Dream which gives beds to children in Grand Rapids area a bed so they don't sleep on the floor!!

Great service! Friendly staff and beautiful furniture.

Even though we didn’t find exactly what we needed, the experience from our salesman Bryce was absolutely amazing. He had a really good understanding of what was to offer and went above and beyond to try and find our perfect fit for the best deal. He carefully considered every request we had and made sure not to try and sell us something that wasn’t a good match. We will definitely come back to him at Ashley’s for other furnishing things we may need!

Bird was amazing! She was professional and courteous and demonstrated many of the finer details that make Ashley furniture stand above the rest! I would recommend this store and Bird without hesitation!

Very nice and friendly people helped and explained everything.

Tyson is the best! He is very helpful!

Great customer service by Bryce at Ashley HomeStore. Bryce was very responsive and helpful throughout the process of buying our new couch for the living room.

I would like to share my experience I had today at Ashley’s store. I was welcome by a saleswoman by the name of Bird. The experience I had with Bird is very positive, Bird made feel very welcome, did not push my to purchase any furniture but I choose to buy some furniture. Bird was informative, knowledgeable, friendly and exercised her unbelievable customer service. I must say Bird customer service to her customers SOAR above Her customer service SOAR above many salespeople I have ever dealt with. Thank you Bird for being you. Alaa Hamed

This was my first trip into the store. It was clean and welcoming. Claude was great to work with. Helpful and not pushy.

Cody was an amazing sales person I appreciate the help with the purchase of our new furniture...Thanks

We love the customer service Bird is the best very knowledgeable and patient and helpful, the quality of the furniture is amazing , we highly recommend Ashley Furniture we will be back .

As the husband, I decided to sit in the car. My wife wanted to see what they had cheap, so she could spend her gift card. Cheap here is like $20 for an Ashley's Furniture sticker 🤣. Anyways, wife comes back talking about the wine 🍷 she was drinking in there!! What!! They getting folks boozed up, so they make an unfocused decision on something they don't need.. I tell you what, back in my day......

Bird was very kind, knowledgeable and helpful.

Great sales service. Not the normal pushy furniture sales. Will be back again.

We had a great experience with Ashley Home and Alea. We found exactly what we were looking for in our budget range.

Friendly staff. Great selection. We will be back!

Quick service, expert advice. Cody was fantastic to make getting my new furniture pain free

Went to Ashley furniture store looking for bunkbeds. Bird was so incredibly helpful and nice and she helped find what I needed. Thank you so much. I really appreciate all your help!

I needed a power lift recliner chair in a hurry due to a medical situation with my mom. A friend of mine recently went through the same thing and had a horrible time finding one without waiting weeks for delivery. She pointed me towards Ashley and I am so grateful she did! I called Ashley after checking out their website. I spoke to Cody. He very patiently answered all my questions and understood the urgency with which these chairs are often and needed. By the end of the day I was driving home with the chair in the back of my SUV. I can’t speak highly enough about Cody. He was very professional, and just a super nice person to work with!

Customer Service at the Ashley Store was amazing. We were attended by Bird and she was amazing. Very informative and demonstrated how durable and reliable the coach we were eyeing is. However, delivery was very lengthy. After my fiancé and I purchased our coach at the store we waited somewhere around 3-4 months for it to be delivered. I didn’t mind the wait, I wasn’t in a hurry. Just keep in mind that delivery may be lengthy.

Made the buying process quick and easy. I knew what I wanted and I needed help placing an order for deliver to a cottage up north. They worked with me and got everything purchased and ready to go.

Claude was super helpful and gentle! :)

First off, Bird is fantastic! She’s so patient, attentive, pleasant and funny!! She really wants to understand what you’re looking for to give you all the options available at Ashley. We were all impressed at how knowledgeable she is about how the furniture is made from the cushions to the construction. We loved how hands on she was in demonstrating the quality of the furniture and the various configurations you could go with. Don’t be surprised when she brings out the tape measure so come ready because she wants to make sure all your concerns are addressed. We were so happy to meet her and work with her! We look forward to working with her again and trust that she’s the best resource we can hope for when shopping for furniture. Ask for her, BIRD, if you stop by. You will not be disappointed!!

They were very helpful with our purchase.

I visited multiple furniture stores and Ashley's is above and beyond. From the moment I walked into the store to my home delivery, everything was perfect. They don't follow you around, but are available for questions. I wish I could remember the names of everyone who helped me. I would love to publicly thank you. I know that a manager helped me when my sales expert was helping someone else and I remember speaking to Cole on the phone. The store promotes a family atmosphere and most definitely delivers. Every person I interacted with was kind and extremely helpful. I'll be back and I'll definitely recommend your store from here on out. Thanks again for such a great experience.

Bree was so easy to work with a super helpful.

Very nice helpful and friendly 👌

We received a table that was not cut correctly. It has been a few weeks to get a response, waiting on one person to return from vacation. Seems like they would have more than one person covering this. Poor customer service.

My partner and I stopped in today looking for a bar cart type of furniture. We found the perfect piece and Bryce was super cool to work with.

Great service beautiful place and people to shop with

**New updated review**Originally had a great in store shopping experience with Bird and found exactly what I was looking for. Was told it would 4-6 for delivery. It’s now been 7 weeks and when I called to find out the status was told it would be late January to early February at best. Frustrated that I was not given a better estimated time frame when purchasing. I would have gotten something else or went somewhere else. Possibly they didn’t know it would be so delayed or they just gave me a standard delivery time frame knowing it would be longer. Either way extremely disappointed that I have to find something else almost 2 months later. I will say everyone I spoke to was extremely friendly and when I told them I wanted to cancel it now they apologized and refunded my money with no issues. I would still shop Ashley since I love their furniture, but I would not get anything that they don’t have in stock in the store.

Bree was so great at helping us out with our couch and ordering thank you so much

Claude was professional and personable. He was friendly and helpful. If he didn’t know the answer he said so and went to get the answer for us. Great shopping experience with him.

Bree was amazing, super helpful and knowledgeable. She was able to promptly answer questions and compare inventory. We had a blast shopping!

We bought a soletren couch from Ashley furniture. The cushions slide out when you sit on them. Also the arms of the sofa pop, like the have no filling in them. The qualit I store does not match up to what is delivered. Don’t buy.

Claude was an amazing thoughtful but most importantly knowledgeable associate. Made us feel like we were a part of the family. I will never shop for furniture with any other associate.

Claude was very friendly, helpful, and knowledgeable!!

Bree was great to work with and I would definitely use her in the future!

Tyson did an incredible job! We bought our sectional from Ashley and are excited & so happy with the purchase.

Tyson was super friendly and helpful! Great customer service!

Bryce was very helpful, kind, and pleasant to work with! We really appreciated his help and attitude!

Bryce was a great rep to work with on our recent visit. Very helpful and courteous. Store was clean with lots of great choices.

Amazing experience from start to finish every time we shop here. It’s always no hassle, and with an amazing delivery and set up experience with Ashley in Kentwood.

Bird is fun and professional. Told us about all discounts we could recieve, and helped us pick the perfect sectional for our space and comfort.