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Ashley Store + Outlet | Grandville, MI 49418
Ashley Store + Outlet
Store hours
Open today: 10:00 AM - 07:00 PM
About Ashley
The Ashley Store + Outlet in Grandville, MI represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Grandville, MI!
Ashley is your top spot for everything furniture and decor. From timeless, unique pieces to the latest trends, you can effortlessly turn your vision into a reality. Stop in and see why we’re one of the top-rated furniture stores in Grandville, MI.
Finding all your home decor needs in one spot is a challenge. Let Ashley Grandville, MI, be your solution! Amp up your space with our vast selection of exceptional pieces at outstanding prices. Whether you’re searching for a modern home office desk or comparing sectionals, we always have something to catch your eye.
How To Find Us & When To Visit
When you shop in-store at Ashley Grandville, the opportunities for savings and inspiration are endless. Find us in the Wilson Town Center, right beside Marshalls. Come by anytime we’re open between 10 a.m. and 7 p.m. Monday through Saturday or 11 a.m. and 5 p.m. on Sundays.
We’re always here to customize your shopping experience. But if you want to beat the crowd, stop in earlier in the week, in the morning or late afternoon.
Shop Mattress Varieties in Grandville, MI
A home transformation isn’t complete without new mattresses. Enhance your night’s rest with the latest technologies from popular brands, like Sealy, Beautyrest, Simmons, Scott Living by Restonic, Stearns & Foster, Tempur-Pedic, and our exclusive Ashley Sleep line. No matter your sleep preferences or budget, our vast collection of sizes, styles, and comfort levels simplifies finding the best fit for you.
Customer Service, Quality, Selection & Diversity
Our unwavering commitment to helping you complete your vision sets us apart from other furniture stores in Grandville. Our trusted advisors at Ashley Grandville, MI, are here to make your shopping experience a breeze. We tailor your showroom walkthrough to meet your needs regardless of where you are in your buying journey. We’re here to answer your questions and help you spot the best pieces to complete your look.
From decorative vases to fire pits, you’ll find it all at Ashley Grandville, MI. We’re constantly updating our showroom with the latest trends and standout finds. Need help with your vision? Check out our curated Ashley Lifestyles collections like Mane + Mason and Modern Refinery. You’ll find some of our hottest pieces in different interior design styles, so you can mix and match them as you please.
Ashley Grandville Gives Back!
Fulfilling our social responsibility helps us create stronger communities and contribute to crucial change. Ashley Grandville, Michigan, partners with multiple charitable organizations to give back to causes we’re passionate about. Our latest contributions include providing beds for children in need, advancing medical research, honoring veterans, and fostering sustainable solutions. Giving back helps us spread awareness and be part of positive changes.
In-store offers
What our customers say
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Bird was very knowledgeable and paid close attention to what our preferences and tastes were and quickly helped us find “the” couch. We left very impressed with her service and our experience.
Our salesman Rob was someone I would hire if I was looking for Sales help. Very professional but also personable. He knew his product well. Ashley for your sake keep this individual around! Thanks Rob
I loved my experience found a nice mattress quick easy !!
Helpful staff, good sale prices and good value for money.
Raciel was very professional and helpful in my furniture buying experience! I appreciated his willingness to give options and information.
Greg was great!
Had a great experience and was able to find just what I was looking for. Greg was very helpful and knowledgeable! Will be back in the future for more furniture.
My experience was great! My salesperson was kind and considerate and there was no pressure to buy anything that I didn't need. I came in there for one specific item and a particular price range and the salesperson told me right where to look and even investigated ways to give me an even better deal. He rocks!
Rob was very helpful with finding the right couch, chair, dressers, and table chair set for me.
Rob provided the best furniture buying experience I have had to this date. He was very knowledgeable, patient, personable, and gave me all the options to help my wife and I make an informed decision that worked the best for our situation. Really cannot recommend him enough!
Rob was great in finding all I needed with my new couch! Couldn’t ask for a better experience.. highly recommend
Greg was great! Very helpful with finding what we were looking for!
Steven helped us find exactly what we were looking for! Very friendly, knowledgeable, and well spoken! Highly recommend.
I highly recommend shopping here. Aron was incredibly kind, understanding and knowledgeable of the products. He emailed me to answer questions and was honest with the concerns people have had. I look forward to the delivery of my couch in a few weeks.
Very welcoming and not pushy at all. Found exactly what we needed and when we needed some assistance, Aron was there! Definitely recommend.
Greg was very helpful and knowledgeable found the perfect couch at a great deal!
If it was up to us Greg would receive more than 5 stars! He was so patient and kind! Will definitely reach out again the next time we are in the market for furniture!
Wonderful experience buying our couch. Greg was attentive but not overbearing. Very knowledgeable and helped us find the perfect fit for our family.
My wife and I came into Ashley looking for a nice couch that could turn into a bed for our guests. When we entered we met Rob Webb. He was a very nice and funny gentleman that showed us our options around the store. He allowed us the space to discuss our options and he came back in a timely manner in which we ended up purchasing our couch. Could not say enough good things about Rob and his help! Please ask for him if you have the chance!
Very good salesperson fun to banter back n forth
Amazing! Super nice energy with the process. Give me tips on what I as looking for. Thank you Rob!
Raciel was great to work with! Professional. Knowledgeable. Gave us space to explore. 5 star!
Politely greeted, no pressure, pet resistant upholstery, fair prices and COMFY!!
Very helpful, not pushy, super knowledgeable!
Kim was extremely knowledgeable and helpful, will be continuing to return and refer business to her as well!!
Great service. Rich helped me find just what I wanted. Everything went smoothly from start to finish. Highly recommend this store in Grandville.
Rob was great to work with. Very knowledgeable, friendly, and kind. Super excited about the washable performance fabric of my new couch.
Very friendly and very helpful
Very helpful and was sure to explain everything to me!
I don't even know where to start. She's unassuming, doesn't purposely up sell, listened to our needs, only showed us what was in the range that we asked for, upfront, honest, personable, relatable, patient, and practical. Not once did we feel negated. I can't say enough about this person and her personality. I got all the things I was looking for. I highly recommend working with her!
Recently purchased a new couch and ottoman from this location. Greg was the gentleman that worked with us from start to finish. Very professional, informative, and made the time in the store enjoyable. There was no feeling of being pressured - only that of Greg making sure we knew what options might be available for each piece of furniture and his thoughts of what might be better for their needs or which selections were just fine for their budget and requirements. I would certainly visit the store again in the future and work with Greg.
We worked with Greg and he was very helpful! He was great to chat with and not pushy when we were picking out our couch. He was very professional and knowledgeable. We are very happy and can’t wait to enjoy our new couch! Thanks Greg!
Before I begin, let me acknowledge up front that this review is being written before the delivery of our furniture, which won't be for some weeks yet. (Which is fine). But, I just had to take the opportunity to say, much like others have already said about him here... Rob is a sales rep at Ashley Furniture that is friendly, and knows his stuff. He made the entire sale process go about as smooth as a person could ask for. Plus, the furniture we bought was sure a nice shade of teal color. And, it was just plain great to FINALLY be able to get around to buying a replacement for our current couch, which has DEFINITELY seen better days. Plus, we also bought a replacement easy chair (Which is called an "oversized chair" for the particular one that goes with that set), and the matching ottoman to go with it. So, at this point, since things were handled perfectly at the time of purchase, the only thing remaining now is to receive our new furniture, which is estimated to be between 3-5 weeks. We definitely look forward to it. And, as long as things go well enough for that part of the process, my current review of 5 stars out of 5 will stand. Otherwise, I will, of course, update this review if the need should arise due to any problems with delivery. Either way, Rob seems like a nice guy who really makes you feel welcome in the store.
Absolutely great service. Bird was knowledgeable and helpful. Loved working with them on finding the right mattress.
Steve. Was great!
Awesome experience for me. Lazy Harris was outstanding in being helpful and knowledgeable about our needs. Just so pleasant but not pushy or in a hurry. She was fun to shop with!
Rich at grandville store did a great job at finding furniture to meet our needs. He did great at finding what we may like versus making a big sale. He was not overwhelming and allowed us to shop around ourselves too.
Awesome really nice and so helpful very knowledgeable with the furniture and with what I was looking for
Greg is an excellent salesman. Grateful for his help. Looking forward to amazing 💤 with our new purple mattress!
Steven was great to work with at the Grandville store. We had a little issue, after we did not measure our space correctly. The staff was very helpful, in quickly helping us exchange a piece and help us find something that would fit better.
Greg was amazing. He was very helpful and friendly. We purchased a kitchen table and chairs and end tables.
Bird was great! They gave us space to shop, listened to what we said when we spoke, and gave suggestions based on what we like. We can’t wait to get our new furniture!
Steven helped me find a great couch for my new home. He was very informative and listened to all my wants and needs.
Great service
Steven was great to work with and was very respectful. Excellent experience!
Bird was a pleasure to work with. Very knowledgeable and made the whole experience fun.
I wish I needed to buy more furniture. Our sales associate, Bird, was absolutely perfect.
We had a great experience at Ashley Furniture in Grandville/Wyoming. Bird was our sales associate, and while going through the signatures and dollar signs, she drew little thumbnail portraits of us. The knowledge she has that helped us find the perfect fit that meets the needs of our family was impressive. She also has a great sense of humor. If you need furniture, I highly recommend the company, this location, and Bird.
1st off our sale guy Rob was amazing. We have no issues with him. However we have had our furniture that was not cheap for just over a full month and we are not happy with the chair. It sits and looks completely different than the floor model we sat in. Rob did help us make a claim to add more filling to the back of the chair, which helped very little. My husband called because something is still not right with the chair. So we wanted to see if more filling in the back would help, and the seat material is all pulled up. But they told him sorry it is not covered under your warranty. We are very disappointed. The arms of the chair are not made even either, one side is flat while the other is more full and rounded.
Lozy is an amazing salesperson. She is patient, passionate and so full of knowledge. She treats you like family and makes the shopping experience stress free and enjoyable.
Steven helped us with our first purchase of a great, high quality couch! He made the whole process so easy and gave us such great information. His many years of experience shows and we will definitely be reaching out to him when we need more furniture peices!
Wonderful experience! Enjoyed purchasing our new couch! Rob was great to work with!
Kim is great she does a very good job helping me find what I need and she does great with giving deals
Greg was very helpful but not pushy. Great service!
Very professional and went above and beyond for me!!!!
Aron helped us out picking out a sectional. He was very knowledgable about all of the sectionals at Ashley and helped us find the perfect couch!
Steven did a great job of giving me a number of options. He patiently walked me through each bed type until we landed on the best choice. All the while, he was personally and truly interested in me as a person, not just a customer. He'll certainly be my "go to" guy in the future.
Kimberly was very helpful with our furniture purchase. Excellent experience
Bird was amazing from start to finish. Worked with me to find the perfect piece for my living room and had great communication throughout!!
Steven went above and beyond to help me find a great living room set and his communication was fantastic! Thank you!
Rob was so helpful and amazing!
Steven was an amazing salesman to work with! He was low pressure and helpful with all of our questions. We even had to reorder a couch, but he was patient with us and even came to help us on his day off! I would recommend him to anyone. We are also happy with our purchase. Thank you for everything!
Had a wonderful experience working with this location. Shout out to Lozy, Tyler, and one of the owners David for helping me purchase an amazing sectional for a great price! Highly recommend anyone looking for furniture to stop at this location. 10/10
Robert did a phenomenal job taking extremely good care of us. This is our second time buying thousands of dollars worth of furniture from him. He patiently served our needs, WELL after closing time, on both occasions. His customer service was absolutely top notch. He really should be training new staff members how to help the customers. Fantastic job Robert
He was great and helpful. And he offered me a beer!!
What a great experience! Steven greeted my family and I as we walked in the door, simple meet and greet no pressure just explained the layout. Offered us some drinks and the kiddos a sucker, as we found pieces we liked he explained options and made it quick and painless. No doubt as we get further into the moving process we will be leaning on him for more suggestions!
Great service.
Lozy was great to work with!
Very kind and helpful staff! No high pressure sales. Aron was very informative and helpful!
Bird was very helpful and knowledgeable. Great salesperson.
Kim was wonderful- she listened to all the details of what I needed and helped me order my couch. Even caught MY mistake on the orientation demensions. Very excited for it to arrive.
Rob was very attentive and helpful as I browsed looking for the perfect pieces to finish my family room remodel.
Lozy was very helpful and patient. Excellant sales associate!
Wish I could do zero stars. Horrid customer service
Aron was very helpful with my search for sofas. He was very informative, patient and knowledgeable. He didn’t push anything on us and answered all my questions. I am very pleased with the service I was provided. Thank you Aron.
Aron was fantastic and incredibly patient with us to make sure we were getting exactly what we wanted. We greatly appreciated his patience with us and looking forward to coming back to purchase more furniture!
Kim greeted me when I came in the store! Very friendly and helpful! She answered my emails promptly and very helpful! I love the table and chairs I purchased! Great quality and beautiful! Delivery people were on time, and very efficient! They worked quickly and throughly! They were very friendly! They adjusted all my chairs making sure they were level! Thank you for everything!
Losy has great taste and she was such a pleasure to work with. I cant wait to get my Ashley furniture.
Kim was awesome she help us get exactly what we wanted and got it all in our price range thank you very much we will be back for more
Lozi is so friendly and patient while I’m figuring out the best pieces for my home. She makes the process stress free and fun!
Absolutely loved the service here, Lozy went above and beyond to find us the right piece of furniture! I would recommend this place 100% they don’t make you feel hounded and they don’t push products on you, again Lozy was absolutely fantastic!!!!
Found exactly what I was looking for! Lozy was incredible & went above and beyond! She made the experience super easy and enjoyable! Will be purchasing from Ashley’s again.
Steven was a great help, made our experience super easy!
Just over 2 years ago i bought my first brand new couch, and chair with ottoman. Loved this set but the ottoman keeps sagging to one side. They were so nice and fixed it after i had it for almost a year. Now a year later it's doing it again and looks terrible. Now I'm stuck with this pathetic looking ottoman. All they could do is tell me "nothing lasts forever these days" basically telling me their products are garbage and are not going to last. So i wouldn't waste your time unless you want furniture that will only last for a few years. Save yourself the headache and don't waste your time and money. Update.... a manager called me and was super nice, she actually listened to what i had to say and was willing to work with me.
We had a terrific time shopping with Kim, and we were quite honored how they gave honor to my husband who happens to be a vet
Great experience!
Loved working with Bird. She is very knowledgeable, helpful and patient. Big selection and verity .
Bird was great! She showed me my options and drew out my floor plan to make sure everything would fit properly.
Aron did a great job answering all of our questions and even staying later than closing to make sure we had plenty of time to consider our desired purchase. Thank you Aron for all of your help and to the Ashley Sales team for letting us browse without pressure. We will definitely be back to purchase more items in the future. Consider Aron as your sales rep if you visit this store.
Steven was awesome! Knew exactly what we were looking for. We were in and out within 30 min. 👍🏼
Raciel was very helpful! Gave us space when we needed it and gave us information when we needed it. Very personable and professional. Will definitely be back to see him again for future furniture needs
Greg was amazing! He helped us with all of our needs! We will be back! We especially love the free set up and delivery for veterans! Truly amazing!
Very pleasant and easy to work with staff! Lots of product options!
Can’t get a call back so! I was told part of my order was in by Greg! Said items would ship as they came in. Then they sold the item I purchased to someone else. I called and talked to a manager and he said all my items were in and the deliver staff will be calling and delivery will be next week. Well the week came and went no call nothing. So I call yesterday and they say nothing is in! I asked to talk to manager and none available. So the lady said I’m going to email the managers and have they call you right away! So almost two days now and no call back! Customer service doesn’t exist any more!
Very impressed with Aron and his knowledge. Thank you for hiring such an amazing human.
We had a wonderful experience shopping at Ashley Home! Rob was professional and helpful answering all of my questions. We didn't feel rushed or pressured into buying. I loved how Rob even walked us to the door as we were leaving the store, just as one would do for their guest leaving their home.
Really attentive sales person!! Quality furniture 👌
Five stars for Lozy!!! She was great to work with, very helpful and understood my style and what I was looking for after only a couple of minutes of working together.
Greg was great and helped with everything I needed
Very good experience.
Knowledgeable, friendly staff. Always have a good experience when we shop there.
Steven Leaks was extremely helpful, efficient and kind.
Robert was very helpful. Explained the differences between adjustable bases and costs. I would recommend him and Ashley furniture to my friends and family
Worked with Bird- awesome experience! Super helpful, very knowledgeable- come buy from these folks over here!
Bird is amazing! Thanks for all of your assistance!
Lozy was very helpful and let me make my decisions without being pushy. Will definitely be back for any future furniture needs.
Amra was phenomenal !!
Bird was amazing, can’t wait for our new couch.
Raciel was helpful and knowledgeable while helping us pick furniture. He was very patient and kind with all our questions. Would definitely work with him again!
Great experience at the new Ashley store in Grandville mi by home depot,was greeted by Rob wanted a nice quest bedroom mattress was shown lots of options, decided on a mattress,can't wait to get it thank you Rob. 👍
We had a great experience with Rob at Ashley Furniture! He was helpful, knowledgeable, and great with our kids. He introduced himself as we walked through the doors, and guided us to where we needed to go to look for a new kitchen table. He gave us time to browse and then came back to check on us. We ordered a table that day and looked at some more items for future purchases. We’ll be back to visit Rob!
A good selection at reasonable prices. Sales staff doesn't follow you and let you do your own thing, which is nice.
Bird was an amazing help furnishing our new home. Can’t wait to work with them again!!
Our experience was great! Our salesperson Steven was an absolute pleasure to work with...he was able to pin down the best option for us while sharing his knowledge and expertise.. If we could give him more than a five star rating...indeed we would!
Such an awesome store. My husband and I have bought multiple things from them. Rob most recently helped us get fitted for the perfect pillows to sleep on. We had no idea there was so many options. He was extremely friendly and helpful we ended up talking about our mutual interest in cars and then by the end of it all we walked out with two pillows and a new mattress cover. ☺️
Bird was fun to work with and showed us every aspect of the couch that helped us make the decision on the couch.
Kim was a wonderful salesperson. She showed me the pieces I saw on line. My 1st experience with Ashley's was wonderful!! I bought a recliner!!!
I went in on Amra's first day and gave her a challenge. I have a weird entryway and finding something I liked that would fit through was difficult. She was very patient and super helpful. The whole experience was great and I found something super close to what I had originally wanted but could fit through my door.
Good selection, will work with you.
Kim was very nice to work with. I would go to her again.
I highly recommend shopping with Rob at Ashley, he was very friendly, patient, and helpful. He listened to everything we needed and made thoughtful suggestions for what he thought would work well for our family. We had stopped in previously just browsing but with his help and all of our questions answered it was easy to make a decision this time. Thanks Rob!
Steven provided amazing customer service. We walked into the store with no intention of purchasing a couch, just to look, but he made us feel so comfortable and was so patient and kind, and helped us find the perfect couch!
We had a great experience looking at and purchasing a Purple mattress at Ashley! Bird helped us from start to finish, even though we returned a few days after our initial visit to finally purchase the mattress. Everything was super easy, Bird explained the differences between the mattresses well & got us the best deal. Highly recommend asking for Bird!
Kim was great, patient, and listened to what I needed and provided honest opinions. Thanks again, Kim!
Bird was incredible to work with! They were patient and explained everything very well to us. We are very excited to get our new couch from Ashley’s and appreciated Bird’s help 😊
I stopped in to look at a couch I had seen advertised. The sales rep, Aron, was prompt, friendly, and very helpful with making my purchase.
The Ashley team is phenomenal to work with! They are well trained and extremely knowledgeable. They found us exactly what we were looking for and went above and beyond expectations. Come in and ask for Bird for a stress free experience.
Greg was very helpful and made this a smooth process, excited for my new couch!
Worked with Bird as my sales person. Absolutely the BEST !!! I asked a thousand questions and got all the answers I needed before purchasing. I will be back for everything else for my new home. Thanks Bird !!!
Aron was awesome! 👏🏻 Great experience
Aron was great! Very helpful and knowledgeable. Made everything easy picking out a new mattress, base, and a chair!
Had the BEST experience picking out furniture for my dream place!! I could not of done it without Greg. He was so kind and helpful. He made sure I got exactly what I wanted. He was so patient! I definitely would ask for Greg when shopping at Ashley. He makes the experience well worth it!
Kim Ross was very helpful in store making sure we got our order right. I appreciated her knowledge, kindness and thorough explanation of the ordering process, costs, what to expect and when to expect it. Super happy we decided again to order furniture through Ashley's.
Raciel was attentive and helpful in helping us pick the perfect new sectional and end table for our house. He helped make sure the size we picked fit well with our space. He was friendly and knowledgeable about the products and patient while we made our decision. Definitely would recommend him for all of your furniture needs!
Had a great experience with Lozy at Ashley Furniture. She took the time to show me all of my choices and discuss price points with me. Would definitely recommend :)
We came in looking for a dresser because we ordered 3 online and they were all 3 broken so Bird was very helpful in getting us set up with new. She was very friendly and professional
Bird did a great job helping us find the right dining room table for us!
Lozy made furniture shopping easy and fun, no pressure just kindness and helped me choose comfortable piece's.
My family and I recently had an terrific buying experience at Ashley Furniture! Rob was more than patient with us as we looked at and discussed all of the options that would fit our budget. I completely walk away from a sale if an employee puts too much pressure on me. I would highly recommend having Rob as your salesperson. No games- just honest, helpful advice.
Greg was wonderful to work with! For being indecisive myself, he allowed us to walk circles around the store before deciding on the best set for us. We enjoyed working with him and would recommend him to others!
Steven Leaks helped my mum and I search for the perfect recliner for her needs. He was thoughtful and considerate of her physical limitations and patiently waited while she and I measured and talked through the plusses and minuses of each selection. Steven also explained the variety of ways that the Ashley furniture company is working with its customers to better the lives of people in our community. Impressive design, quality, and service.
Aaron was awesome and helped us pick the perfect couch set and dining set for our home! We showed him pictures of our home and he helped point us towards the perfect options and even got us some great deals. Definitely going back anymore items we may need!
Very pleasant experience. Will be back!
Best furniture store ever. I was honored by the way they sincerely appreciate veterans. Our sales rep Raciel helped us through the whole process and gave us great a great deal. Everyone was helpful and friendly. We will always go back there for our furniture needs.
Aaron helped me get the couch I wanted. Store was clean and everyone was nice. Best location. Kid friendly
Lozy, was very nice, professional, and definitely funny. I would buy from her again in a new york heartbeat 💓
Benny was awesome to work with, process was smoothly. Great attitude, recommend people to go with him! 10/10
I had a wonderful experience. I wasn’t pressured by my salesman and he did a great job answering my questions. This was my first time to this store and I will definitely be purchasing more in the future. Thanks so much!
Really loved working with Val Rodriguez. She was professional and fun! Took the time to show us all our needs and so far very happy with our purchase
Excellent, answered all my questions. Very friendly and informative
Steven was very friendly and helpful getting us furniture for our new home!
Raciel Salinas was my salesman. He was great! I am not the easiest person to shop with or for. He kept up with me, pointed out all the furniture pieces I had interest in, made great recommendations and had great knowledge of the details regarding the pieces as well as cost finances and options. I was also very happy to know the current and future sales as well as being pleasantly surprised with the establishments background and veteran involvement. I am excited about my purchase and visiting a veteran owned store again
Steven helped us purchase a new entertainment setup for our basement. He was able to answer all our questions, showing us only what we were looking for without applying any pressure. In the end, we made the purchase and were even able to negotiate a bit.
Greg was awesome! We didn’t expect to find something right away. We were just coming to look and get ideas. Ordered the perfect couch for us! Thanks 😊
Rob was great!
Lozy was very friendly, professional, and knowledgeable. We were able to get exactly what we wanted at a great price!
Steven was great to work with and helped us find the perfect living room set. Very happy with product and excellent service!
Kim was very helpful and knowledgeable. Goof hospitality and kindness to our grandson. Showed us items that we were interested in.
Wonderful experience from the moment we walked in the door. We were in the market for a lift recliner but walked out with a couch AND recliner. Rob was our salesman, he’s truly a class act! No pressure sales, helpful and kind. I will definitely return when in the market for furniture and ask for Rob! Thank you Rob and Ashley Furniture for a great experience!
Kim was great to work with. I came in earlier in the week with my mom and then brought my husband back a few days earlier. She remembered my name and was very attentive to our needs. Make sure to ask for her when you go in. :)
Val just had a very nice way about how she went about selling the furniture. It took the stress out of the shopping
Thanks Lozy for your top notch help in finding my new sofa! I appreciate you!
Great service! Greg took his time to show us almost everything in the store and had great hospitality. Highly satisfied with our services and would recommend.
I’ve been in with my boyfriend numerous times (because we are very indecisive) every visit has been fabulous! Rob help us pick the perfect couch for our new apartment and used his mattress knowledge to guide us to the right mattress. Greg helped us feel comfortable and confident in our purchase! Such an amazing team and place!
I had a wonderful day there the sales people were all warm and inviting and helped me with everything.
Aron did an excellent job.Very enjoyable experience.He's very knowledgeable.
Val was very helpful in the process of finding what we wanted. So glad we came to this store for furniture. We will definitely be coming back for more! And the fact that they are veteran owned and help veterans such as myself is amazing
Kim was absolutely wonderful! She provided a fantastic experience and I could not be more pleased!
Kim is a HOOT! She's also great at her job, Ashley is lucky to have her.
Great service and excellent support
This morning, I happened to walk into the Ashley HomeStore and was greeted by a very personable sales associate, Val. She was polite, offered me a bottle of water, provided good information and answered all my questions very promptly. She was so easy to speak to and quite knowledgeable. Within a short period of time, I had decided that I was going to purchase one of the Ashley desks, and she went out of her way to assist me with my purchase. I highly recommend Val (Valeria) as your next sales associate!
Greg helped us find a new couch for our first home and he was a great help! Very friendly and we found exactly what we were looking for at a great price.
Aaron was our salesperson. He was helpful, knowledgeable, and patient with us. He made the selection and purchase of our bed set easy.
He was very nice and friendly and did us very well
knowledgeable sales man. Thanks raciel Salinas
(Translated by Google) Excellent service, very satisfied with Valeria, she helped me a lot and very importantly, she speaks Spanish 👍 (Original) Excelente servicio, muy satisfecha con Valeria me ayudó mucho y muy importante ella habla español 👍
Rob was very helpful and personable! He made shopping very easy.
Greg was super helpful and great when we had a misunderstanding!
Lozy was excellent and listened to what I was looking for.
My fiancé and I had a very pleasant experience shopping at Ashley! Rob was incredibly kind and helpful, and his extensive knowledge helped us choose a sofa quickly and efficiently. I highly recommend stopping in here, and make sure you ask for Rob to help you look!
It was a great experience! Thank you!
Nice customer service!
Very helpful, will come again.
We had an exceptional experience purchasing a couch, all thanks to Val! From the moment we walked in, Val greeted us warmly and was incredibly knowledgeable. She patiently answered all our questions, provided insightful recommendations, and ensured we got the best deal possible. Her professionalism and attention to detail made the process smooth and enjoyable. We now have a beautiful, comfortable couch that perfectly fits our home. Highly recommend Val to anyone in need of a great shopping experience. Thank you, Val!
Very happy with our experience at Ashley home Store in Grandville, MI. Very reasonable prices for what we were looking for. Salesman, Rob was friendly, very helpful, informative and not pushy. Communication was very good. I would definitely recommend Ashley Home Store
Steven did a great job and is a very personable young man and very knowledgeable and we are very happy with our purchase!!!
Folks were wonderful! Steven was so helpful, and answered all of our questions. Very satisfied!
Worked with Greg today. He was fun and made my decisions very easy. We looked at the colors and layout with measurements of my home and walked through very thoroughly all the options. What a great experience and highly recommend if you have the need for furniture. Thanks again Greg!
Steven was great to work with!! Very kind and patient!! And took the time to explain all the shipping and warranty details!!
Steve was very helpful! We have a problem getting a piece of furniture up our recliner up the stairs and he showed us the way to remove the backs. Can't wait to try it.
My wife and I walked in with an idea of what we wanted for ourselves and Stevens was there to assist us, as well patiently show us only the kind of furniture fitting of our taste. I am extremely grateful and satisfied.
Beware - Deceptive Sales Tactics and No Accountability In August of 2023, we purchased a Sealy mattress from the Grandville, MI Ashley Home Store. As we were trying mattresses and working with the sales person (Tom), we were told that they would cover any body indents that developed as long as we purchased their mattress cover. By February, the mattress had become unsupportive, and had an indent, so we started the claim process. It was at this point that we learned that the claim process requires measurements that unfairly benefit the manufacturer. You have to measure the indent to the top layer of fabric only. This measurement does nothing to show the degradation of the materials within the mattress, and the fabric stretches across the indent. I even took pictures with a 45lb weight sitting in the middle of the mattress and another 45lb weight sitting in the indent, measured the difference in deflection, and provided that to Ashley's Claim center. They did not accept these pictures and said my claim is denied. Do not fall for this company's sales tactics, they do not stand behind their products, and have no accountability after they make the sale! Edit - even after getting the claim approved by Sealy, this business is not offering a refund, only in store credit. They are terrible to work with beyond the initial sale, I would highly suggest shopping elsewhere.
Aaron was great! Spent so much time with us and answered countless questions!
Came in for a desk. Lozy assisted me and she was phenomenal!! This was not my first time working with Lozy. She and the staff at Ashley's are always professional, helpful and courteous!! Will always recommend Ashley's!!!
Great service !
Kim was very nice an helpful an professional
The sales person was very nice and very helpful
Fantastic job Lozy was amazing
Lozy was very attentive and answered all of my questions.
Super helpful staff! Great selection and service.
Greg was awsome.
I would be happy to give Benny a ten-star!! He is an excellent sales associate—professional, friendly, and very patient. It took me three visits to finally make up my mind, but he stuck with me all the way!! 👍🏼👍🏼 I am well pleased.
Lozy was amazing helping me pick out a couple things and made it very easy and enjoyable!
When my fiancé and I went in we had an idea of what we wanted. After working with Rob we knew what we wanted. His intuition and knowledge about the products is superb as well as his people skill. Everyone was super friendly and helpful! We enjoyed our experience and would shop here again.
Sales person was very informative and helpful. No pressure to buy.I would definitely like to have future buys done thru Greg
Rob did a great job. He listened to what we wanted and was not pushy as the salesman at all. He was open and honest which I really appreciate.
Had a wonderful experience from browsing to purchasing. Raciel was amazing!
We had purchased a mattress from Ashley Furniture that started sagging. We worked with the Ashley team to get it replaced. They were great to work with and we were able to get a replacement at no cost. The sales representative at the store, Lozy was excellent to work with.
Raciel helped me out.
What an amazing staff! Listened to what we were looking for and needed! We’re so excited with our purchases! Ms, Harris is professional, & friendly! She went above and beyond making sure we were leaving with the items we were looking for! We will continue shopping for our home with Ms. Harris! Thank you
Lozy worked hard to find us what we were looking for. She did a good job. We have our items on order. The financing that was offered was real good. Happy how things went.
Thank you, Kim. I appreciate that you let us look by ourselves without pressure but were available when we were ready to purchase. The paperwork was easy to complete.
Friendly and helpful.
Rob was a big help and we were able to find a living room set!
Aron was so helpful! I came in anxious but left with a smile on my face all due to his willingness to help me find the perfect furniture for my home! Store was clean & organized! Everyone was kind & professional!
GREAT EXPERIENCE! Greg was amazing to work with. He was knowledgeable, friendly, and fun. Highly recommend! 5* Experience!
She was super helpful. Stepped in when needed and gave us space to make a choice. Very comfortable experience.
Good overall shopping experience.
Greg is super helpful and knowledgeable. No pressure and very friendly.
Rob was fantastic made me feel comfortable and we laughed ot felt good to be treated like I was special
Aron gave us great recommendations and service!! Thanks!!
greg was very helpful
Rob took the time to show us all our options and answer all of our questions. He made our transaction pleasurable! We will definitely go see him again when we are in need of furniture.
Was greeted by everyone upon entry. Took some time to look around without any hassle. When ready I walked to the desk And asked for assistance, the salesman Mr. Rob Webb was very helpful and insightful and thorough with any questions. To say it was a pleasure to buy from him and I will return.
Greg was a great sales person! Helped me find the right couch and was even able to give recommendations for other pieces I needed!
Greg L took great care of us picking out a couch and two swivel chairs. They were exactly what I needed and so comfortable, great quality and a fair price. Thank you Greg for helping us!!
Sam was extremely helpful in assisting us in our decision for a split king adjustable bed. So much to consider and he was very patient with us. He even served us some wine while we waited.
Greg was amazing! I came in looking for a new couch and fell in love with a chair along the way. Safe to say both were purchased and I couldn’t have asked for a better sales associate.
Greg was great to work with!
Aron was great. He provided a comfortable low pressure sales situation. Aron asked all the right questions and we transitioned into a very smooth purchase.
Greg was wonderful to work with! Our order came quicker than expected, and he actually guided us in purchasing/ordering a dining set based off similar options in the showroom. Exceeded all expectations!
Great place to shop - plenty to chose from -worked with Lozy she's friendly and talks with you about what your looking for - would recommend Lozy and the Ashley store in Grandville .
My husband and I bought a couch from Kim at the Ashley furniture store and we had a great experience. I would definitely recommend going there! Kim was polite and checked in on us while we walked around the store and was not pushy at all. She listened to what we were looking for and helped us find the perfect couch for our home.
Rob does a wonderful job! Very personable with a lot of knowledge. He should get a pay increase for the work he does. 5 stars from me every time.
Rob was excellent he helped us great and explained everything in detail
If you’re looking for home furniture head to Ashley Homestore and ask for Rob. Not looking for home furniture? Rob will help you with that too. Highly recommend going and seeing Rob. Get down there already what are you waiting for?!
Kim Ross did an excellent job of answering all my questions. She was knowledgeable, pleasant, and provided great communications. I hope delivery & setup go as smoothly as Kim made the selection & ordering process.
I just ordered some furniture from the Ashley Store and I was very thankful for the no pressure sales team! Raciel and the manager (can't believe I forgot his name!) we're extremely helpful and patient with our many, many questions. If they didn't know the answer, they worked to find the answers. I appreciate that instead of just hearing, I don't know or making something up. I'm really excited to get my Tempur-Pedic mattress with adjustable base. It's something I've wanted for a long time. The leather sofa I ordered was a great price and I think it will look great in my house. I wanted something durable and with attached back cushions. They showed me several options and really listened to what I wanted. I would recommend this store.
(Translated by Google) Super attentive, excellent worker and very friendly, he is an exceptional worker (Original) Super atento excelente trabajador y muy amable es un excepcional trabajador
Best salesperson ever!!!
Greg was really knowledgeable and helpful in finding my us a great bed for our desired budget. He should get a raise!
Greg was a great salesman, helpful, sence of humor and he gave us beer! I would definitely come back and shop there again
Really nice store with great selection of furniture. Also Kim was really nice and helpful!
My husband and I went into the Grandville store on a Saturday. As soon as we walked through the door, one of the salesmen, Greg, came over and introduced himself to us. He made it seem like he would be available to us if we had any questions and we said we’d take a look around. He literally followed us around the store, seeming like he was messing around on his iPad, but then if we paused to look at a certain set of furniture or to look at the little sign for information, he would immediately come over to us and start spewing information about the colors, designs, etc the piece came in. And then he would stay with us. We had no idea what we were looking for and just wanted to look around and see what there was, get a feel for what we liked and what we were going to need. We told Greg this and asked if we could look around on our own, however, he came right back to us at the very next set of furniture we came to. I wasn’t even comfortable sitting on the furniture or speaking openly to my husband about our likes/dislikes with Greg just hanging around. When we finally found something we liked, he made a few comments like “wow, it took looking at the whole store for you to finally find one”, and “I took care of three other customers in the time you were here”. At that point, I didn’t even want to buy the furniture because this was coming from the guy who couldn’t just let us look on our own. There is nothing that is a bigger turnoff than a pushy salesperson. Fast forward three weeks, I called the distribution warehouse to check on the order status and our furniture was there. Not sure how long it had been sitting there or when they were going to call us… I picked up the furniture the same day, only to unpack it at home and find that they had sent us home with the wrong chair. It was after hours at that point, so I called and left a message, asking for someone to call me the following day. The following day, I called first thing in the morning and was told that they would “check to see when they would have the correct chair available to exchange for the one we’d received. I said no, I wasn’t driving 45 minutes to their warehouse again on account of their mistake, and I was told it would be highly unlikely for anything different, considering our original purchase wasn’t delivered. At this point, I’ve called two more times in that same day and haven’t been able to speak with a manager. Once, I was told there was a manager on the line, only to be transferred back to the phone tree. Very disappointed with our experience, to say the least.
Shout out to Rob (great name!) at Ashley Furniture! He was seriously the most patient salesperson we’ve ever had in a furniture store. Helpful with ideas and knew when to give us time to talk things over. Zero pressure too. If you go there, we definitely recommend asking for Rob!!
Was happy to find this store while in the search for an office chair. Greg was a great help and was very friendly and knowledgable. Was able to help me find what seems to be a perfect fit fowlr the chair i was looking for. Will definately be coming back for any furnature needs in the future! Yhanks againg Greg!
Lozy was great! She approached me after I had wandered around for a few and when I told her I was looking for an area rug for my bedroom, she asked great questions to point me in the best direction. We quickly narrowed it down to a rug that was discounted and perfect for our bedroom. She was friendly without making me feel pressured. A genuine connection that didn't make me feel like a sale.
Great customer service! We worked with Greg. He let us browse without pushy sales tactics and would come back to answer any questions we had. Best customer service we have ever had!
Benny was great to work with. He has great patience!
I had a wonderful experience shopping at Ashley furniture. My sales representative, Robert, was very helpful, knowledgeable and patient with me. I am very happy with my purchases. The whole staff was so friendly and made us feel so welcome.
Benny was prompt, friendly and professional. He worked hard to find us the right furniture to fit our dining room dimensions and at the same time accommodate our seating capacity goals.
Raciel was very helpful, and had a great disposition. Answered all the questions even if I asked some from left field, he went and found out. Good dude, good experience
Greg was a great help and made purchasing my outdoor furniture a good experience. I ask a lot of questions and he handled my harassment pretty well 😂
I went to the Ashley Store today with my dad today. Kim was our sales lady and she was great. She is very personable and thorough from start to finish. I highly recommend her for your next purchase at Ashley.
Rob helped me find exactly what I was looking for. His input helped me reach my decision that same day with confidence.
Losy was an excellent salesperson. Very helpful and patient with my elderly mother.
Raciel delivered beyond excellent customer service. He was very attentive and answered all of my questions. He even had great insight on which colors would match my living room! It was a pleasure working with him and having him as my salesman, the entire process was very smooth and Raciel explained everything in detail along the way. I will definitely continue to go to Raciel for all of my furniture needs.
The store and employees are very welcoming. Our sales lady, Lois was extremely patient and accommodating. She was very attentive to our needs…..she listened! Shopping for furniture can be very frustrating but she made it seem easy. We were impressed with how highly she spoke of the Ashley family and truly enjoys her job. I would highly recommend the Grandville store and refer them to Lois.
Great sales staff
Greg was outstanding! Great experience
Great experience! Our first time at Ashley and I would recommend them to anyone. Greg was awesome to work with!
Good customer service. Sam was helpful
Rob was very helpful and I enjoyed working with him.
Great service and very friendly.
Raciel was amazing
Benny, you know customer service for sure.
Aron was so helpful and very personable! We had an amazing experience shopping for a new couch and will definitely be returning for any future furniture and decor purchases!
Great experience to get our new home furniture. Quick and easy process, and was created warmly. Highly recommend!
The associates were very helpful in resolving an issue with a back order.
We had an absolutely wonderful experience purchasing a tempurpedic bed set with the help of Kim. She had patience with us and was very knowledgeable, ensuring we got the best deal possible! Vet friendly store, go see Kim if you’re in the market.
Sam was great...went out his way to help me find my MUST HAVE NEW COUCH!! LOL..very kind and patient!!!...thanks Sam we will be back in a few weeks for my new bedroom set!!!
Aron is very helpful and knowledgeable.
I wanted to write this review last month but had to figure out how to go to google and do it.This review is for the 2 excellent delivery drivers that delivered my couch. Their names were Taylor and Terry.They were very respectful and curtious when they delivered my furniture They showed me the extra features when they set my couch up and were very careful not to leave a mess and did it quickly and efficiently. Hats off once again to Ashley furniture .Since my last Ashley review, I already went back to my favorite sales person, Gabriel, and bought the ottoman that went with my sofa. If you want a really excellent customer service liason who is not trying to pressure you for a sale but asks questions and gives you the space and time to figure out what's best for you and your family he's the person to go to. Even though he is a younger employee, he has a refreshing approach on how guinune customer service should be giving to the customer.He should teach a master class on how to provide excellent customer service.
Loved the experience shopping at Ashley! Chris helped us find the perfect sectional for our home and Kim made it a breeze to purchase. All employees are super attentive and are sure to meet our expectations! At no point did we feel forced to purchase anything.
Great customer service!
My boyfriend and I had Aaron working with us to help us find a bed frame! He was a blast to work with. He made working with him feel very personal and he made it a point to reach out to us when their store had a sale going on so we wouldn’t miss out. After we had purchased our bed frame he reached out to us next day and let us know it was a pleasure working with us and once we receive our bed frame to reach out again letting him know how assembling it went! Overall a 10/10 experience!
What a great experience! Tom, our sales associate was friendly and knowledgeable. Gave us space to look yet offered opinions, which we loved. Overall great experience!
Great service from Tom. Not too pushy. Very attentive to our needs and extremely knowledgeable about the merchandise! Will definitely come back and hope to have Tom wait on us in the future!
Great experience! Sam was very helpful!
I walked in not having a clue what i wanted & Benny was so helpful with helping us find exactly what we needed! I highly recommend asking for him when in need of guidance! 10/10 customer service.
Great place to shop for furniture. Amazing staff !!!
Great experience, salesman was very helpful and patient.
Greg was incredibly helpful. I had come home with a broken ankle and couldn’t get out of my chair without help. He told me that I could buy an on-floor chair, which I did. He went above and above by having that chair delivered the next day. Very happy!! Would definitely recommend!!
Couldn't have had a better experience. Even though Benny was a newer sales associate he did an awesome job. Delivery time was within a week and the delivery team was very courteous and careful . Placed the furniture and made sure that we were totally satisfied with it.
Daniel is personal, professional and knowledgeable in his products and services.
We went into the Grandville location with no intentions on purchasing furniture. We were greeted by Sam who let us know what all is in stock and let us shop - which we loved, we don’t typically like being hounded on when just browsing for furniture for our new condo. As we peeked around we stumbled upon 2 bedroom furniture sets we loved and along that we even tested out some mattresses with Rob who explained all the important factors when shopping for mattresses (it was a fun and great experience) We walked in with no expectations and left happy with furniture pieces that will last us a very long time as new homeowners. I highly recommend shopping at the Grandville Ashley’s Furniture location - ask for Rob he will help you out a ton!
Lozy was amazing and honest!
Greg was great! He went above and beyond, even moved multiple end tables all around the showroom so I could see how they looked with the chairs we were purchasing. Thank you, Greg!
We worked with Tom and had a great experience! Friendly and great customer service! Would highly recommend using them!
Staff was friendly, helpful and very accommodating. Procedure to buy new chair went relatively smoothly until there was a slight error made in setting up cost of delivery. However manager made it right and they ate the difference. Other than that, would recommend this store for your furniture purchases.
Benny was very helpful and knew when to ask for help to get us the very best selection
Lozy made our shopping experience a breeze. She listened to what we needed and gave us our best options. She didn’t try to oversell us on things we didn’t need. She was super sweet and fun to add to the experience.
We could not be happier with the service we received at this store - specifically, Rob. He understood exactly what we were looking for, made us laugh and feel comfortable, and most importantly knew about the products. We can’t wait to get our beautiful living room couches and our new mattress!!
Rob was very helpful and patient while we purchased our mattress and adjustable base.
Our salesman Rob was great to deal with. He was knowledgeable and willing to educate us about the products they had in store. We would definitely go back.
Tom was a great salesman. Showed us exactly what we were looking for and gave us options to customize as well. He explained the buying process very clearly as well as the warranty that we got. 10/10 would recommend! Thanks Tom!
Tom did an amazing job helping me find my dream sectional. Ashley gained a customer for life!
We have been here on many occasions to get some sort of furniture and the experience has been amazing every single time! Thank you for a great experience.
Lozy was great! She was patient while my wife looked for the perfect piece. We went in for a chair and left with a new living room set.
I purchased from this store for our son who is attending College near by. Ordered over the phone. Very satisfied with the process.
This was a great experience, friendly staff. Very knowledgeable about their products and about how much youll have to pay monthly. They have a few different options regardless leasing. You can get a beer as well if your 21 or older Beer, wine or water which is different!!! Definitely recommend this store!
Lozy was wonderful! She listened to what we wanted and did a great job showing us what our options were. We can’t wait to get our new furniture and will definitely be back!
Tom was great! Listened to our needs and showed us what we wanted. Great experience-Thank you!
Salesman was knowledgeable and not pushy.
Attentive but no pressure to buy
Great experience with Kim at Ashley Home Furniture in Grandville MI. She was super helpful and patient and helped us purchase a great couch!
Krista gave me the best customer service!! She was so polite, cheerful and accommodating!! She is a gold star for your company!!!
Raciel was so very kind and friendly. We had no pressure from him and he made our purchases very easy. We would definitely return in the future and would use Raciel every time.
Tom was very helpful and great to work with!
Daniel was super friendly, genuine, and down to earth! Great communicator and not pushy at all. We found the perfect couch for our space!
Kim Ross was very professional & did not push us one way or the other. She gave us time to discuss & did not approach us until we approached her with our final decision. She made sure we new all of our options. Thank you so much for making our purchase an enjoyable decision!
Daniel helped us pick a couch for our new home being built! He was very respectful and let us look around and answered all our questions, we actually weren't going to get a couch but after Daniel pointed us to the couch that met our needs with having animals we couldn't pass it up! The couch had removable cushions which was nice haven't seen that option on other couches before.
I had an amazing experience at Ashley home store in GrandvilleMI.In 2017 (Grand Rapids)at there 28th street store I had a really bad experience and thought I would never shop with this retailer again.But my awesome and amazing Sales person named Gabriel Taylor. Who chaged that today. Not only was he helpful and knowledgeable, but gave me some of the best concierge and genuine customer service I have received in a very long time.Now I look foward to going and working with Gabriel and going to this location for more of my decor needs.Thank You so much for making this a positive life changing experience. I would have given him 6 stars****** but my review only allowed 5.And in the immortal words of Arnold Swartzanger. "I'll be back.Thanks again Gabriel YOU ROCK
Great experience. Also took the time to show everything available and all the details. Open on Sunday when the other local store was not. Very convenient for working folks. I liked hearing everything they do for veterans as well.
Tom provided a great experience. Made the process simple and easy.
Rafael is a natural born customer service guru. Best buying experience I have ever had! Answered all my questions and concerns and offered alternatives for both receiving the bar stools and assembly of them as I'm disabled and unable to drive. Deserves a at a boy!
Excellent experience. Staff treated us very well, answered all of our questions and knew when to give us time on our own to think about our options.
Aaron was our sales person. He was incredibly easy-going and helpful.
Kim was very helpful with getting our furniture and even reached out to us during a sales event to help us save some money
Great service and product selection.
Working with Sam has been great!
Very nice people,,,
Raciel was incredibly kind and helpful in the process of finding the right couch for my family. Very happy with our over all experience.
Kim at the Ashley in Grandville is extremely helpful. She went above and beyond to go over details and find the furniture that we were looking for. I would highly recommend asking for her.
I liked this Ashley store in Grandville a lot.. The staff is so welcoming and nice. I dealt with Kim who was super nice, respectful and helpful… Will surely come back again
Raciel was great to work with! He moved a chair clear across the store so I could see how it went with a couch I was interested in. He was very professional and even followed up with a text and helped me stay on budget.
Kim was great! It was difficult to shop to with two little boys but Kim was patient, kind and efficient!
Raciel Salinas, our salesperson, made the experience of purchasing our Purple Mattress and Adjustable frame very pleasant and hassle free. His knowledge of the product, sense of humor and patience in explaining what can be a very overwhelming process was the best we’ve seen in the several stores we have visited. We will definitely be revisiting this store when we go to purchase a new couch.
The location was bright, spacious, nice music & nice selection.
Raciel Salinas, our salesperson, made the experience of purchasing our Purple Mattress and Adjustable frame very pleasant and hassle free. His knowledge of the product, sense of humor and patience in explaining what can be a very overwhelming process was the best we've seen in the several stores we have visited. We will definitely be revisiting this store when we go to purchase a new couch.
Kim was awesome! I purchased a couch online and it was unable to be delivered due to the couch being too big for the stairwell up to my apartment unit. I came to this homestore and met with Kim. She listened to the issue and immediately began troubleshooting, looking for a couch that would still fit my budget and style, as well as get up the stairs to my unit. She was patient and kind, which helped me ultimately secure a couch I hope to love! Additionally, other staff members provided assistance to ensure the dimensions would be appropriate for my unit. All and all, this unfortunate situation was turned into a pleasant experience with Kim and the team at Highland River | Ashley Homestore.
Tried to pick up a couch I purchased earlier today and the manager/associates couldn’t be bothered. Wouldn’t acknowledge me. Not a great experience. However once I finally got helped the woman, Alicia in the back was wonderful!
Super friendly, knew the answers to all of my questions, and was willing to give me space when I just wanted to look.
Update: I made this purchase months ago. Now, I was promised that my furniture would be Delivered by April 12. They are now telling me they can’t deliver until Monday. What an inconvenience and frustrating experience! Everytime I contact the store, they would tell me that they would reach back. However, I never get any update. I would NOT recommend this store.
Excellent service from Daniel
Great customer service, very helpful
Good service. Helpful and not pushy.
Our experience shopping here was great. The staff was extremely helpful with all the things we were wanting in our sectional.
Robert was very helpful! I came in today with a specific price point and he knocked it right out of the park quickly and efficiently. If I could rate higher than 5 stars, I would.
Our salesman Greg was great. Very helpful, listened to what we wanted. Would highly recommend Ashley Furniture
Kim was great to work with. Gave us time to look, offered us something to drink while we were looking. Answered all our questions, and made our time in the store, a very good experience. Thanks Kim
Greg was great to work with. Very easy to go to Ashley furniture and buy a couch today.
Excellent work from Greg today. Very personable, knowledgeable and engaging.
Their care team needs some reevaluating. I originally reviewed Ashley Furniture with 5 stars. Our sales rep was kind, efficient and listened to our goals with our couch. He was great. Our couch was delivered. The delivery guys broke the screen out of our storm door. No big deal, accidents happen. We all took pictures. We tipped the delivery guys and waited to hear from the care team. A few days later the care team reached out told us to either get quotes from someone to come replace it. Or buy a new door submit the receipt and replace it ourselves. Done. We went to the store. Looked at the doors. Picked out what we wanted. We just had to double check measurements. Good thing we didn’t purchase the door because I got a call a few days later asking where the quotes were. Oh don’t worry Ashley furniture. I’m saving us all time and energy. I’m gonna buy this door submit the receipt. You’ll reimburse us and we’ll all go on our merry way. False. They wanted me to submit quotes to replace the glass they broke out of the door. Which was not possible for multiple reasons. After going back and forth with their rep and asking to speak to the decision maker In this whole process they are willing to give me $200 less than the door I submitted because someone somewhere found the cheapest door possible. They will ultimately being paying the same amount of money because they are now paying someone to install the new and dispose of the old door and losing a customer. They could have just reimbursed for the door I picked and I would have been happy. I still would have had to dispose of the broken door myself and taken the time and money to install the door correctly. TLDR: they broke my door and rather than covering the cost of the door I wanted to replace it myself. They dragged it out for almost 3 weeks. Are spending the same amount of money to have someone install a cheap door. Short sighted by them because they lost a customer and got a bad review.
Kim was so awesome to me. She was very informative, and I felt zero pressure when choosing my new bed and frame. I’m super happy. Thank you, Kim
Great customer service!
The gentleman that helped me he introduced his self. When I came in the store he let me shop, and I found what I wanted, and I found him can’t think of his name. He was very nice and I’m very pleased with my dining room table set. I’m gonna need two more chairs though, but I’ll talk about that when they deliver my furniture in 2 to 3 weeks. Thank you Ashley furniture.
Good experience, good salesman! Thx Greg👍. Looking forward to sleeping on our New mattress
Super easy to buy a couch !! Thank you guys :)
Tom was our sales person, very knowledgeable and helpful.
Raciel was super friendly and helpful!! Would highly recommend working with him.
Made the process smooth. Helped us find the perfect couch
The prices are fair and they don't do black friday deals. However the support and customer service are incredible. I was informed when items I wanted went on sale and found the perfect peice for our dining room table.
Raciel was so helpful and patient while helping us purchase our new couch! 100% recommend purchasing from him if you want a no pressure enjoyable buying experience:)
Great service. Raciel was great and not pushy at all. Very supportive of our troops, will definitely shop here again.
(Translated by Google) Thank you for all your attention!! (Original) Gracias Por toda sus atenciones!!
Sam was great. He was super helpful, answered all our questions, but wasn’t too pushy. I liked that part the most. Would highly recommend him to anyone looking for furniture.
We have purchased a couch and a chair from both Kentwood and Grandville locations. People are very nice and helpful at both locations.
I had a great experience at Ashley Furniture in Grandville. Beaituful options, got exactly what I was looking for, great quality and price. Tom was excellent to work with. He was very helpful and professional. Highly Recommend!
Do not buy the warranty. It is a total scam.
Greg was fantastic, very easy to talk to and helpful. He cared about ensuring the dining table we chose fit our space and style. Also, delivery is with 2-3 weeks which is great lead time compared to other local furniture stores.
Great experience
Kim was very helpful, friendly, and patient and helped me pick out the perfect sofa for my new place!
Kim was friendly, helpful & very knowledgeable about the sofa & Recliner I was interested in.
Raciel Salinas was a pleasure to work with as a salesperson. Very helpful in answering our questions and moving furniture around the space to see multiple options. Helped ensure we got the sales we were hoping.
Daniel helped me find exactly what I needed. Awesome and friendly service!!!!
Wonderful atmosphere with friendly staff that went above and beyond to make your shopping experience great!
Bought some stools in the past and loved the customer service so much we thought we would go back looking for our new house but this time customer service didn’t exist at all and not one staff member cared to say a word to us until we were walking out the door. Only giving a second star since I know at least two workers who helped last time were great.
Knowledgeable and respectful asking of space. Didn't hover and asked each time if we were doing ok.
Manager sold me on it and got her for the end, all she did was ring me up
Kim is amazing…
We found exactly what we were looking for. The store was clean and fun to explore and Greg was an excellent help! We got a great deal on the perfect furniture for our space.
Highly recommend Daniel, great to work with.
Horrible experience! And they DELETE negative comments. My husband just left a review 40 minutes ago and they took it down
Greg, our salesman was an absolute pleasure to work with. He is very knowledgeable and friendly. He was able to answer all questions and point us in the right direction. I would recommend him to anybody looking to buy from Ashley Furniture. You can tell he is very passionate about what he does. Thanks again for all your help and Go Lions!!!
This location is very clean, friendly and a inviting environment. Great customer service and overall a very pleasant experience.
Alisha my sales person was awesome, she didn't hound me and was so nice to work with, very through and kind. Would definitely recommend.
Greg is a pro and was very helpful for my wife and I. We’ll be back!
Very helpful and made sure we were getting the best deals!
Fast and solid service very knowledgeable and friendly!
I purchased a table at Ashley Homestore and my customer service experience was ideal! Greg was very helpful and even gave us a walkthrough of everything they had in stock at Grandville. They always honor the discount price online even when purchasing in store. A 5 star experience
Easy and helpful shopping experience today! Found a new mattress, non pressure buying and I really enjoyed my trip to the store today.
My sales person, Kim Ross was amazing. She was very patient, thorough and very knowledgeable. Great personality and sets of humor. I would highly recommend asking for her. You will not be disappointed. This is my second major purchase with her.
Daniel was very helpful with finding the item I was searching for. He was very friendly and considerate.
Thank you for helping us with our special project! Great experience, helpful staff!
I would definitely ask for Daniel- nice job young man !
Very helpful and answered all my questions!
We worked with Alicia and she did a great job finding the right loveseat to fit our needs. She showed us several options and was patient with us and gave us the time needed for us to feel comfortable with our choice. Thanks for the great experience Alicia!
Daniel was great to work with!
Tom was a big help! Great experience
Daniel did a fantastic job getting me as much information in a short period of time and we found the perfect couch. Thank you so much for all your help.⭐️⭐️⭐️⭐️⭐️
Employees were friendly and helpful without being obtrusive. Nice showroom with a lot on display. Thanks Raciel for helping me pick out a new sectional!
It was a very enjoyable experience. The Wife and I had a good time working with you all. Thank You
Everyone was very helpful and nice.
I’ve been furniture shopping for a long time, but I have never met a more knowledgable and friendly salesman as Tom Oord. I kept bugging him with questions and he sat down with me and explained everything extremely well. Things that were out of his control, he very happily went and bugged his manager multiple times. I was thinking of only buying a couch at Ashley, but I will be coming back and buying all my furniture for my new house with Tom.
Friendly, knowledgeable and personable sales associate. Lots of choices. Thanks Greg for all your help.
Just bought a couch, end tables and an ottoman from Tom. He was wonderful to work with. When I had questions and he wasn’t in the store all the other associates were there to help me as well. I have gone the other places and when they know you’re working with another associate they tell you that you have to wait for that person to be back. This place is completely different great customer service! I highly recommend.
Popped into Ashley on a whim and Daniel was a spectacular help!
Shout out Kim for helping me out! Found a great queen sized mattress on clearance as well as a bed frame!
Excellent service.
Friendly service
Went in for 1 nightstand & ended up leaving with 2 nightstands & 2 dressers. It's been way overdue & Ashley's has a great selection.
Tom at Ashley Grandville was amazing! He was so patient, funny, and kind to my husband & I. It really made the whole process so much better & not stressful. He didn’t pressure us at all, but was very knowledgeable, made great suggestions, and knew what he was talking about! Ashley is by far our favorite furniture store in the GR-kzoo area, and it’s due to the styles & the people 😊
Great place to buy furniture!
Alicia was very helpful helping us find our new sectional! Very happy with the quality and price.
Kim at the Grandville store was wonderful with helping us find the perfect living room set with the best deal possible! She was very caring and patient!
This was our first time visiting this store and we were just amazed of the furniture options available. The sales rep was very friendly, knowledgeable and helpful. We ended buying what we came looking for. We’re very happy customers!
It was good place to do furniture shopping with lots of good deals. And Kim was very comfortable to talk to and helped us very efficiently.
We are a repeat customer, of Tom’s! I HIGHLY recommend, not only this store, but especially Tom! He is not one to pressure or follow you around, but absolutely goes the extra mile to help you see how pieces from different areas of the store, will look together! We will always come back to THIS Grandville store, and will ALWAYS ask for TOM!
Super friendly, transparent and knowledgeable on their products
Great customer service. No pushy sales techniques.
Daniel was wonderful to work with!
Tom's fantastic to work with. We got all set up to move into our new house. I can't wait to be back!
Just got done shopping at Ashley for the first time. My associate Greg was just awesome. Took me over to their warehouse, found what we were looking for just in time for thanksgiving. Greg was super helpful, friendly, and great to work with. Selection at Ashley is great, found an oval table we were looking for. Will be back!
Great service and selection! Our sales rep, Tom, very helpful and had excellent follow up. I highly recommend shopping here for all furniture purchases.
Greg did a great job helping me find the right mattress for me!
We loved it here! The sales guy that helped us was awesome and answered all of our questions
We had an amazing sales representative help us tonight. We went in to relook at a dinning room table and chairs. Our original sales person was not there tonight but Tom said he could still help us and give the sale to our original representative. Our person tonight, Tom, was amazing and a rockstar. He gave us a price that was 300.00 below the selling price. The total price included no sales tax and shipping and delivery. We also got a bench for the table along with the 4 chairs. The bench was included in the TOTAL price. We have bought 3 times from Ashley Furniture now and we have been COMPLETELY satisfied with everything. We will be loyal customers from now on.
Knowledgeable, quick, thorough, patient, and honest. Great experience with Daniel ( hoping I spelled the name right) guy seems to love helping people out. Can’t go wrong with this guy
Great experience and great deal!!
Great service clean store great staff
Call me a typical millennial the way I was thrown off by the idea of a salesperson at first, but Kim was fantastic and we had an amazing buying experience. Fantastic communication (text, email, etc.) to make sure we got the right pieces and everything. Shipping was faster than expected (stuff from other furniture stores took months and was incorrect) and assembly guys were quick. The couch is great and everyone that comes over asks where we got it. Not much of a review guy but we are very satisfied customers.
I highly recommend Ashley Furniture Store to everyone. The experience was amazing and our salesman Greg did an awesome job showing us what we wanted. They even honored Dale as a veteran and everyone thanked him for his service. It was a very emotional moment. We will be back again.
Awesome experience. The communication between Serena and my wife through the whole process was great. The free delivery and set up for Veterans isn’t that bad either!
I had a very helpful, knowledgeable salesman that made shopping at Ashley a wonderful experience.
Very professional and friendly person
Kim was very helpful and nice. A great asset to your company!
Serena was very helpful and friendly. I had a lot of questions and asked her opinion on many options. She was patient and honest. She was fun to work with. Not high pressure at all, which I really appreciate.
Serena was super helpful. I called this location and told her i needed a sleeper sofa asap. She helped me order a sofa over the phone for delivery later in the week!
Raciel was great to work with. Friendly, knowledgeable but not over bearing and was transparent and honest. Great experience.
Had a great experience at the Ashley HomeStore at 4830 Wilson avenue Southwest Granville Greg was the salesman and oh my gosh and like okay sales shouldn't even be coming into the play he was like a friend no pressure you know just you know what it just it was the best experience I just I couldn't have said any more better about him he just made my day and then to top it off Taya and I'm going to spell it TTyiah what a smile and just friendly is could be just I would recommend this store to anybody it just I just loved it it was great I cannot wait to get my TV console in a few weeks I am very excited about going back to shop there even thank you very much Greg and TTyiah 😄☺️👍🏻
Greg was very helpful and set us up with the perfect couches. Very friendly service and quality products!
Daniel was great, he explained everything and had some suggestions and extremely helpful ❤️
Immediately confronted by a salesman with no people skills. We told him we were looking for a bathroom linen cabinet or something similar and he was incredibly rude. "This isn't Bed Bath and Beyond". Absolutely terrible people skills and we walked out less than 20 seconds after entering.
Kim was very helpful and informative! We found exactly what we were looking for for a great price!
Good people. Good prices. I would highly recommend Ashley for all your furniture needs.
Greg was great! He wasn't pushy like most salesmen, and was personable. We will definitely be back to buy more from him. Thanks for a great experience!
The store has such a wide selection! Staff is super friendly. I worked with Daniel and he was very helpful and gave great recommendations until I found the sofa set I was looking for!
Raciel was very helpful and friendly. He got all the details calculated and communicated quickly! I will be back to shop more soon!!
Greg was very considerate of what we were looking for, and price range we were trying to stay in. His customer serve was excellent.
Our experience at Ashley was great. Raciel was very professional. He explained everything very well and even broke down the material used for the furniture. You guys have an outstanding salesman.
Good furniture, we're happy with our couch but we were misled about delivery. They said 4 to 6 weeks when I purchased but it took 8. I had to hassle to get that. It was sitting in their warehouse they just didn't have trucks coming our way. That's not my problem though. Customer service is not very good.
Raciel was super helpful and knowledgeable about what I was looking for. Highly recommend this place. Very friendly and reasonably priced.
Raciel did a great job explaining every detail about the item we purchased as well as other options, we are very happy with our decision!
Serena is the best sales person I have ever worked with! Pay her!
Lovely experience! Kim was amazing at walking us through buying the perfect couch. Zero pressure felt and was 100% comfortable with the entire experience
Very helpful and patient. Thank You
Greg was very knowledgeable about the furniture. Very friendly. Very helpful with our purchase. Thank you!
Angela was 5 stars. Super helpful, insightful and personable.
Alicia did a wonderful job helping me decided on a couch. She was very patient with me. She was a key factor on why I purchased on that very same day. Thank you :)
Angela was fantastic and got us exactly what we were looking for within 15 minutes- super important for us as we had three littles making it more difficult to shop. She felt like a friend and not salesperson. Thank you so much!
The saleswoman was very nice and helpful. Good service, definitely recommend
We stumbled upon this store, looking for a nightstand to complete a set we received. From the moment we walked in the door, we were warmly greeted & treated like our opinions matter. When we left, we had purchased much more than just a nightstand, but couldn’t be happier!
Knowledgeable and helpfull
Great customer service by Raciel.
Great customer services the staff did a great job with us . Raciel was very helpful and friendly. Definitely I recommend Ashley store for your new furniture
Michael and Tom were a delight to work with! They made my furniture buying experience an absolute breeze and were very patient when listening to the vision I had for my home. Definitely coming back to buy my TV stand and bedside tables!!
Daniel was very knowledgeable and helped me find what I was looking for.
We just bought a new couch and recliner at Ashley in Grandville! It was a super easy process. Tom was our sales rep and he was very knowledgeable and helped share other color options to fit our palette.
Awesome greeting!!!! Excellent service and help. So excited about purchase!!!
Excellent attention and service in my purchase with the Lord Gregorio 🤩 ⭐️ ⭐️⭐️⭐️⭐️⭐️
Great overall experience. Friendly staff and great prices. Tom helped us out from start to finish. Highly recommended!
Daniel was very helpful and professional! Thank you!
Very good service.
Tom was an awesome salesman and made the experience very easy and enjoyable. My wife and I thank him!!
Shown a number of models of what we were lookup fire. No pressure. Pleasant experience.
Greg was very helpful !!
Tammy was amazing and answered all of our questions and was just very friendly to work with :-)
I came into the store just to window shop for couches. The GM Alita (I probably just butchered her name. I’m sorry!) helped me out initially. Once giving me a run-down of options fitting my style, Tom took over and helped me narrow it down. Both were very professional and cared enough about my interests to make sure I didn’t end up with a couch I’d be unhappy with! Very happy with my visit today!
Salesperson Kim was realistic with us, gave us time to think but was also available when we needed her. We felt very welcomed and they were accommodating.
Greg was very patient and friendly with us. He acknowledged all of my family and we felt very comfortable with him.
As always, great service, friendly sales people, and nice furniture.
Great experience with Greg at Ashley Furniture! Great buying experience, would recommend to anyone!
My husband and I had a great experience with Tammy. She is personable and found us exactly what we needed. Highly recommend seeing her when looking for new furniture.
Customer service was great and I felt that finding what I was looking for was important. Special thanks to Kim and Bill for their service!
Greg was great to work with. He went above & beyond to help me find what I was looking for!
Greg is amazing, if you are looking for new furniture definitely go in and see him!!!
Worst experience I have ever had! I told the salesman that the furniture was for my disabled brother (who was with me at the time and does live on his own) I told him that my brother needed it within 2 weeks and we needed it to be assembled when it was delivered! Over a month later and several phone calls later and rude customer service it was finally delivered and then the delivery guys told him because of the brand of furniture they were not allowed to assemble it! I paid extra for the assembly!! I will not be returning to this store or be recommending friends or family to them!!
Awesome experience purchasing a couch with Ashley + Outlet! Greg was our salesmen and was incredibly helpful!
Angela was extremely knowledgeable and very fun to work with. I would recommend Angela and Ashley Furniture!
We were treated vary well and my mother in-laws comfort will her purchase was their #1 concern.
Great service!
Had a great experience at the Grandville location. Tammy was amazing to work with, she listened to our needs and guided us toward something that was a great fit. We are really looking forward to getting our new furniture.
Daniel was so kind and very helpful in matching us with the right furniture for our new home!
Greg was great! He was very patient and helpful with our purchases decisions.
I had a fantastic experience at Asheley, thanks to Angela! She’s incredibly kind, knowledgeable, and professional. Angela provided detailed information about the sofas I was interested in, making my decision easy. With her assistance, I successfully placed my order with a Labor Day special deal. I can't wait to receive my new sofa!
Not pushy at all follow up was great
Angela was great! We came in looking for a simple rocking chair but left with an entire new furniture set. She was patient, listened, and understood what we needed and didn’t need. Will definitely return for future purchases.
Great service and prices!
Had a wonderful experience at Ashley furniture. I took my 90 year old dad to buy a new lift chair for my Mom. We were greeted when we walked in and Tom showed us all the chairs available. He even let us buy the chair off the floor because my mother needed it to get up and her chair had broken. My dad is a veteran so he was acknowledged with a photo for the veterans wall. He also was asked to hit the gong and then all the employees came up and shook his hand and thanked him for his service. I will definitely go back to Ashley furniture. They were awesome. Thanks Tom!
Tammy helped us out so much in picking out the right couch and mattress. We are so excited about our purchase and how easy it was.
We finally made our decision on dining room furniture and chose Ashley’s in Grandville. Both Greg and Serena were great to work with in helping us make a decision. The dining room set options at the Ashley store were enormous. Plus they offered payment plans that fit our budget. We just couldn’t beat the pricing either. We highly recommend this store for your furniture needs and we plan to revisit it when we’re ready to finish the other rooms in our new home!
We were amazed at how Kim managed to fulfill all of our wishes and answered every question we posed! Sooo satisfied with how professional we were treated. This is our second purchase at Ashley in Grandville but it won’t be our last! Great job!!
Wonderful experience. Friendly, personal sales person. After we described what we were looking for she directed us to the perfect power recliner. It fits our needs so perfectly we are considering buying a matching one.
Beautiful furniture and the customer service is a-1
Daniel was extremely friendly and helpful. Nice selection of furniture on the main sales floor and in the outlet and the outlet area.
Decided to visit Ashley for the first time today. Great store! On a mission to find a recliner, and Tammy Heibel showed me the perfect one within the first 5 minutes of being there. Thank you for the great service, Tammy! Great recliner at great price. Will be back to the store in the future.
I had a very nice person who assisted me. She provide me with all the information I needed . And made me feel very comfortable, and also making Ashley Furniture a place I will be shopping with in the future.
Had a fabulous experience with Miss Kim, and Manager Bill. Was just going to look for new needed new updated furniture, and Kim and Bill went above and beyond to make sure I purchased everything I needed. Never once felt pushed, pressured. Matter of fact Mr Bill brought over recliner, to make sure it would match n not clash, which one did ,he said no, im not liking it either, n found me the perfect one for my needs. Thank you very much Miss Kim n Mr Bill for all your help n discounts, oh yes discounts, very much appreciated. Stop in n ask for either. Tell them Patty sent you. Sincerely Patty C.
Made buying our dining table/chairs a breeze and we got exactly what we were looking for. Kim Ross was especially helpful! Will definitely go back for our furniture needs!
5 stars to our salesperson Tom! He was so professional, kind, and also gave my husband and me just the right amount of space we needed as we shopped for our new sectional.
Daniel was very knowledgeable and did a great job of matching us with what we were looking for.
We had a great experience buying our first piece of furniture for our first home. Tom was very helpful and made the process very easy. We will be coming here and requesting that Tom help us again
Tami at Ashley Store was both friendly and courteous. At no point we're we pressured and we walked away thinking we were given all the right information to make the best decision for our purchase.
Expensive prices. Expensive delivery price.
Very happy with the selection at Ashley. Was able to find nice quality furniture at reasonable prices. The staff there is very nice and no ‘hard sell’ tactics. Will shop there again as the need arises.
Tammy Heibel was wonderful! Full of needed information and humor! I don't think we would have bought the dining set without her that day.
Greg was very helpful in finding the right furniture for my new apartment, and pointing out some of the better deals to be had.
The information provided when purchasing for pickup was not accurately given. Tried calling to figure out a solution or refund and no one called or contacted me back regarding the issue.Once I was able to pick my merchandise up they continued to call/text for a pick up. This location is completely unorganized . I have no clue how they maintain the rating they have.
Tammy was such a big help to us when we were looking for a sofa. Definitely a great person to work with! We will be back soon to do it again!
EVERY time I walk into Ashley Homestore in Grandville, I feel like part of the their family. Angela Sawyer Drozd always greets me with a warm smile. Her upbeat personality is infectious and she always takes care of my every need. I believe in the people that take care of me, I will return the favor, that’s why I won’t be shopping anywhere else but with Angela at Ashley. West Michigan has a genuine superstar on their hands!
Tammy was great to work with. She was able to answer all of our questions and gave great ideas for the spaces we were shopping for. She made every part of the furniture shopping experience great.
Tammy was amazing to work with!! She was so helpful in setting me up for my apartment! Highly recommend.
Serena was great! She wasn't pushy and did everything that was asked of her. Absolutely no complaints and will be a repeat customer because of my experience with her.
Quentin and Mike were fantastic!
Serena was so pleasant and knowledgeable about the furniture styles and choices! She showed us items that fit in with our decor and was such a helpful person. She is truly an asset to the business and a truly valuable employee. We really enjoyed working with her and her friendly demeanor. She’s a keeper!
When we walked in we were greeted right away by Serena. She gave us space to wander around and checked on us periodically. Serena answered all of our questions and we are happily waiting for our new furniture to arrive.
Everyone was very friendly, approachable, knowledgeable and easy to work with. The pillows sealed the deal! 🙂
Great clearance section and amazing sales team!
Tammy was a pleasure to work with and guided us to find the perfect furniture. We will go back to get anything else we may need. The store was up to date with their selection.
Great service!
Daniel, was pretty great. Showed us everything that we had wanted to see. Went out and moved a chair around just to match color scheme! He was also pretty funny
Angela was super!!
The manager and Kim were both amazing to work with! They both have great customer service and neither one were ever pushy to get a sale. They both made sure we were happy with our choices and made the process so easy! Thanks again! We will come back if we’re ever needing more furniture in the future!
Daniel stayed in touch with us for two weeks providing helpful information. He worked with us to get the best price. Really good experience!
The sales rep was friendly and gave a delightful shopping experience.
I wanted to send a big Thank You to Tammy @Ashley in Grandville. Tammy was very professional, she listened carefully to what we wanted and was able to find the perfect deck furniture for us. Thanks again Tammy. So excited for it to come in.
I had the pleasure of being assisted by Heather and Kim while in the store. These lovely ladies took time out of their day to answer all my questions and walk around the whole store more than once so I could find the perfect couch. In addition, I was able to get free red carpet delivery to my home for being a veteran. Overall great experience and I will go back for any furniture or beds I buy in the future.
Great sales associate. Friendly and helpful!
Greg was very helpful appreciate him helping me with my purchase
Stopped at the Ashley store on Wilson in Grandville with the intention of it being the first of many comparison shopping stops today. We were greeted at the door by the store manager and he quickly introduced us to Greg who was patient and helpful answering all our questions and helping us settle on a new couch today. Quality was a concern we had after watching many videos on other brands/stores which is why we wanted to see the selection in person so we could check the materials / construction. We are very happy with our choice. Thanks!
What a great experience! We worked with Serena and got exactly what we wanted for our new sectional. She was a pleasure to work with. Very knowledgeable and she made sure she knew what we were looking for. We thought we would have to compromise, but we were able to customize the sectional to make it perfect for us. Highly recommend!!
Selection: The selection is okay with a larger variety of styles than others in the area.Service: the service was obnoxious. Right when you walk in, there is a gaggle of sales people at the door. Ours wouldn't let us out of their site. We were not given an opportunity to look around. It felt so pushy that I was sure they were hiding something. My thoughts are the furniture are very cheap and they don't want us finding out ourselves.Either way, we won't be back. As a neurodivergent person, I found the whole experience overwhelming. I found pieces I would have bought but not under the current situation. We'll buy online, if we decide to go with this brand.
Greg is a professional with excellent customer service! Would highly recommend!!
I had an at home feeling from the moment I came in. I was greeted and offered beverages right away. After declining, I had asked to just roam around for a bit. I was able to search freely without feeling bothered. I kept ending up at the same couch. That’s when Tammy made her way back over. I knew the couch was what I was looking for. Tammy made the check out process easy, and made sure I got all my deals before checking out. I will definitely be back in the future. :)
Tom was great! We didn’t have a lot of time to shop and Tom was able to show us all of the options in our time frame. He wasn’t just rushing us to make a sale. We left with a great deal on the couch we wanted!
It was great she was very professional and very knowledgeable .
Very friendly and helpful salespeople. Courteous and professional.
Heather was extremely helpful!
Tammy was so incredible, going absolutely above and beyond for us!! Super happy with our experience and our purchase!
Tom was great to work with! Very knowledgeable and patient. Helped us find several pieces for our new home!
Alicia was awesome to work with! She really listened to what we were looking for, and also showed us all our options to make sure we weren’t missing out. Great customer service and great payment options.
I had a great experience! Tom was very kind, knowledgeable, and got me a good deal!
I found a bunch of furniture I loved, but found the perfect couch. Everyone was kind and I didn't feel rushed even though we got there an hour before closing.
Angela Drodz was beyond amazing with helping us purchase some living room furniture. Very helpful, knowledgeable and fun without being pushy.
Bought my first mattress here and it was the easiest experience of my life! I worked with Tom and he made everything so easy for me to understand. There was no point in the conversation I felt he was trying to force me to buy something, gave me space and left me to discuss the purchase with my boyfriend! Thank you again Tom you were awesome!
I needed a recliner and happened to check out Ashley furniture store. They had one on discount but not the color I needed. They located the right one and offered the discount on the one I ordered. In and out in a half hour.
No Olympic queen size box springs in stock, but I wasn't being picky and found something in stock that would work
If you shop here ask for Tom he’s great!
Tom did a phenomenal job at showing us our options and working with us to make the best decision for us! He was extremely patient with our indecisiveness, and on top of that gave us a great deal. Thanks Tom!
From the moment we stepped foot into Ashley we were greeted with kindness. They have complimentary drinks which is so fun. Tom was really helpful and never pressured us into a decision. He respected our price range and was very knowledgeable in what the store had. He got us an AMAZING price for our couch, warranty, and delivery. My husband and I are very impressed and would love to continue to purchase from Ashley.
Alicia was fantastic. Very knowledgeable and fun to work with. Highly recommended!
Alicia was very helpful and worked with us the entire way through our purchase decision.
Friendly atmosphere with nice furniture. Great service.
Tom, did an awsome job, and was very friendly.
Tammy did a wonderful job with helping my family find a couch for our home. She was so awesome, and went threw the many different details of each couch, and told us if the fabric would hold up with our animals, and so much more. Thanks Tammy!
Had a fantastic sales person Kim she is very knowledgeable, not pushy at all and so patient. We found a great mattress at a good price. All the staff is very friendly, we'll be recommending Ashley's to our family and friends. 🙂 🌟🌟🌟
Alicia was very helpful with trying to help my find my chair. She took the time to check my credit and assisted me with alot of different choices
Tom gave us many options, and was very helpful. lots of furniture to choose from.
Alyssa did an awesome job and love how they treat military.
I had a great experience purchasing a sofa from Ashley Homestore in Grandville. I had excellent service from Thom and was able to find exactly what I was looking for.
We had just moved into our new house and needed to furnish it. We had certain specifications on what we needed and we found everything we wanted in the clearance center! Quentin was so helpful with everything we needed. It was delivered in the timeframe that they said it would be and everything looks great! We would definitely recommend Ashley furniture store and we would shop here again if we needed anything.
Great experience!!! Buy furniture was never so easy, Ms Ross was the best, available all the time, with knowledge about the products, helping us to make the best decision 😀 👍 don't hesitate, need to buy anything for your home?? Go to Ashley store at grandville
Kim helped us today to find our new couch and she was absolutely wonderful!! She was extremely friendly, patient, and knowledgeable. Very thankful for her help! The store is neat and has a lot of good items and the ladies at the check-out were very friendly as well.
Very helpful showing us all the options we had in style and color.
Very helpful and professional
We had the most enjoyable, pleasant, and stress free experience with Greg and the rest of the team! Thank you all for a fun time buying a sectional. We will be back!
Our family had a great experience here as it was no pressure but someone was always available to help when needed, which we appreciated. 2 separate stops to the store where we first dealt with Heather and then with Tom on our 2nd visit. Tom did a great job with the recommendations and helping with some decisions we had to make. We felt great about the purchase and everything was explained very well for us to understand. Highly recommend!
Had a great experience with Angela! She explained what our mattress options were and gave us plenty of time to make our decision!
Tom was very helpful and explained things well. There was no pressure to buy. He was very patient and we ended up getting a mattress. Highly recommend the store.
I can't speak on the quality of the product yet but I can say they have the absolute best customer service I have ever experienced with a company!
Serena was perfectly helpful and kind.
Daniel was friendly and helpful in our furniture search and we ended up purchasing a couch and appreciate the veterans discount for delivery!
Absolutely no sales pressure, Kim was patient in showing my options. Very kind with my family.
Tammy was very helpful and helped stay in budget.
Alicia was a ray of sunshine on kind of a gloomy day!! She was so helpful and wasn’t trying to push a sale. She just talked to us and was very kind. I would definitely come back!! Ashley’s has a very friendly staff I would recommend anyone who is looking for furniture to come here.
Gregory was helpful and not pushy when it came to purchasing our sofa.
Here’s a shout out to Tammy on the excellent help on getting me set up with a new recliner thank you
Daniel was very professional and if we ever need assistance with furniture there again we will request him
The process of finding a new bed was fast and fun with Tammy, she helped me find everything I was looking for. The whole team was super friendly and helpful I will definitely be returning for future purchases:)
Great customer service!!
Kim is extremely knowledgeable regarding her products and inventory. We have worked with her several times now and it’s always a good experience! We highly recommend Kim!
Great experience. Kim is awesome!
Do not like their no return policy
Alecia was so wonderful! We are first time mattress buyers and had no idea what we were looking for. She was so informative and talked us through trying them out to find the perfect fit for what we need.
Tammy Hiebel was amazing on helping us out!! If you need any help with furniture or decor ask for her.!!!!
Alicia was great to work with. Very personable and helpful on our quest for the perfect sectional.
I came here for a mattress and walked out with one in less than a hour! This store was so open and clean. The salesman (Greg) I worked with was very kind and straightforward. They have a large selection of affordable and more high end mattresses. I would definitely recommend coming here.
Great customer service!
Great guy not pushy like most salesman and very personable!
Tammy was awesome and super helpful with our visit this morning.
Came in looking for table with my family and the service was excellent! We found a table in no time and found many options. Family owned and friendly. I really do recommend it here. I was helped by Tammy Heibel, she had an amazing taste for our design. She was super duper friendly. Definitely check this place out and ask for her!
Nice, quiet, spacious store, helpful salesman.
Angela was awesome helping us choose the perfect Purple mattress and bed frame! We will surely look her up for any future purchases… Thanks Angela!!
Kim was knowledgeable and soooo helpful! Quality products and great service! Awesome experience! I also want to add that I had a small issue with some missing screws. Joe from customer service came to the rescue! He took care of my issue fast and efficiently....even shipping them straight to my home! Thanks Joe.....total experience at Ashley was so wonderful! Keep up the good work!
Fantastic experience
Our rep was very helpful and informative with the warranty and protection of our product.
Tammy was fantastic! She was very knowledgeable and helped me find items in my budget that went with my design for my main floor. I highly recommend working with her! She puts your needs first as customer. I will be back to get out living room set and can’t wait to work with her again!
Serena was excellent to with with. She is knowledgeable and very patient as I dragged this young lady all over the store looking for the best couches for my home and the new paint color I was planning. Thank you to the manager, Heather, for bringing her to help me as I browsed about. Ashley Homestore - MI
Daniel sold me on a dining room set I did not plan on purchasing today.
Great customer service from the general manager Aleta.
This is a great place to buy furniture. The knowledgeable and friendly staff are warm and welcoming.
My wife and I bought a sleeper sofa. The whole process couldn’t have been easier. Serena was a great help in showing us options without any high pressure sales tactics.
Great service and got me exactly what I needed no hassle. Would shop here again.
Friendly and easy to work with
Prompt service! Found what I needed from Daniel immediately. Thank you so much!
The staff was super friendly and helpful throughout our whole visit. We worked with Daniel, and he was very knowledgeable and helpful. It was a great mattress buying experience.
Greg was great to work with! Found exactly what we wanted!
We had extremely fast, friendly service. We were not pushed to get anything we didn't come in for and in fact, we were given free protection for the couch we purchased. So glad for the great experience.
Angela is the best!! She's patient and really asks all the important questions so that I'm happy with my purchase 😀 Angela should receive a bonus!!!
Fabulous experience at Ashley Home Store! Our salesperson, Deb was so friendly and helpful. And did you know they offer beverages while you shop??
Great selection and even better customer service! Alicia was very helpful and knowledgeable! The entire staff was very friendly and supportive. We’ll definitely be back.
Deb was awesome! Not pushy at all. Let us take our time. Lots of options and the entire staff was extremely friendly! The most pleasant furniture buying experience we’ve had in a long time!!
My fiancé and I had an awesome experience with our sales rep, Justin. He stayed in consistent contact with us after our first visit and let us know when the sales were running so we could save some money. On top of that, he checked manufacturer websites for all the accessories for our new bed and saved us several hundred more dollars with price matching. I highly recommend Ashley Furniture in Grandville. Ask for Justin!
Tammy really hooked me up with a Beautyrest mattress. Got me a great deal and her service was more than 5 stars. Thank you, Tammy!
Very friendly customer service. Made everything easy
The staff were helpful getting me the best deal on a puple matress with adjustable frame. Will buy later, the bedgear 1.0 pillow it amazing and comfortable.
Justin was amazing and took care of us very well. He was patient and informative and made us feel comfortable while selecting our purchases. He responded promptly to many questions we had over text message after our first visit and was ready to help us when we came back in to make our final selections/purchase. Also, when paying there was an issue with my bank not allowing me to increase my daily spending limit I have set on my card for security so their customer service helped us out and made it so we could pay the majority of it in the store and call the next day to make the remaining payment over the phone. Everyone in the store was friendly and helpful. We were very impressed and highly recommend this location to anyone looking for furniture or mattresses.
Working with Tammy was amazing from start to finish! She made us feel so comfortable with our purchase and walked us through everything. Will definitely be back!
Ashley Store did provided lot of options while choosing sofa with live test experience, and sales representative Angela has helped us find the best couch for us, the ease of selecting, finance and warranty was appreciable
Our experience during the purchasing of furniture was very professional and helpful. Left the store with the positivity of returning for more purchases. Signed up for red carpet delivery which changed thar positivity to never again. The installation was thorough and acceptable. However later that night we discovered 2 missing rings (expensive). We were in contact with store several times ( both on phone and in person) and nothing was done on our behalf.
Everyone was very friendly & willing to help . Angela (our salesperson) was awesome!! She took her time & showed us many items. She explained everything thoroughly. It felt as though we were shopping w/ a friend. No pressure, no hype. Thank you!
Daniel was very helpful in finding us an outdoor seating and dining sets for our newly finished patio space and the pricing and Memorial Day discount worked very well with our budget!
Deb was very helpful. Showed us exactly what we were looking for and also gave us time to browse alone.
Made two separate trips in to the store. We ended up sitting in the same sofa twice and didn’t realize it until later. Daniel was a great help, very knowledgeable and got us set up for the future!
Ashley is amazing. Come see Tammy. She is super helpful and friendly.
Good prices and great help!
Thanks so much for making this a great buying experience, anxious to see it in our home soon.
Tom got me exactly what I wanted, would shop again 💯.
Angela was amazing! Very helpful and attentive. Gave great advice and suggestions.
They have a good variety of furniture and decor
Great experience getting a new mattress from Ashley. Tom was so helpful and made finding the right one easy!
I had a great experience selecting and setting up delivery of the furniture I ordered. The sales person took me around to show me my options, listened to my needs and helped select everything I needed.
Tom was very good at his job. He made purchasing easy and quick.
Great customer service! Saa & Bill were top notch and very helpful!
Excellent customer service at the Grandville location! I work with people on limited income and the sales associates worked with me figure out something nice and budget friendly! Highly recommended!
Angela's great
Tom was wonderful! He listened to what I wanted and found some great solutions and gave me the best price. Wonderful customer service. Can’t wait to get my new Purple mattress. Thank you Tom!
Wonderful experience, Deb was super nice and helpful!
Don't rush people
We had an amazing experience
Alicia was fabulous in helping us figure out what we needed and what would or wouldn’t work. Thank you so much!
We found what we were looking for, no problem. The salesman was very knowledgeable and friendly, and guided us through their selection. Very pleased!
Justin was great guy took are time to find what we wanted and gave top notch service and gave us refreshments highly recommended
Angela did a great job. Thank you. Love my couch!
Helpful staff, got a nice couch on clearance.
I initially called the store to inquire about the isanti table. I spoke to Deb and she was very helpful over the phone. We decided to come in the next day and see the table. Deb was absolutely amazing. She was very informative, not pushy and knowledgeable. On top of that she was very pleasant and kind and engaged with our children. It was a pleasant experience for everyone. I will be coming back to this store and working with Deb for our other furnishing needs. 10/10 would recommend !
Greg was super helpful, friendly and knowledgeable.
The staff and management were friendly, professional, knowledgeable and helpful with my purchase. I would definitely recommend, really like the table and chair set I purchased!
Justin was amazing and really helped us out a lot. He gave us our space when we needed it and came by anytime we needed help. He made it a really fun experience for my wife and I.
Justin Bachman was great! He helped when needed and answered all my questions. The purchase process was quick.
Great Staff!! Kim and Greg were amazing!!
Service was fantastic! Deb was amazing!
Ashley was amazing. Can’t wait to see her again
Deb was so helpful! We found our ideal couch for half off. So many options and a great clearance section. We will definitely be back!
Excellent place to buy furniture. Sales staff is enjoyable to work with. Great place to shop!
Great and easy experience. Was presented with a lot of different options
Had a great experience here, and got some awesome furniture for our house!
My husband and I were so grateful for Q and the amazing service he provided while we were searching for a new sectional. He listened to all of our “needs” and showed us a few high quality options that fit exactly what we looking for. Our previous experience at other furniture stores felt very “pushy”, but this is NOT how Q and the other staff at Ashley Furniture made us feel. They were patient and a fun group to be around. 10/10 recommend!
Great costumer service. Helped with all the little details
Doing business with Tammy was an amazing experience! She is pleasant to work with and looked out for our best interest. Not only is the furniture made in the USA, the red carpet was rolled as my husband are veterans. The quality is high end, it replaces an old business that offered excellent value for your money. When you visit Ashley furniture, ask for Tammy!
Great experience! No pressure from the beginning to the end. All sales associates were busy; but a newer sales mgr acknowledged us and provided great service until he could a sales associate to assist us further. If he didn’t know the answer he was quick to find out. I was also pleased with product knowledge and options that were provided. It wasn’t super pushy. Over the top! Highly recommend! So many different options with various materials, different atmospheres, different room ideas and options. Loved how it was all displayed!
If you need anything for your home, ask for Kim! She is incredibly knowledgeable and helpful! Best experience I've had buying furniture!
Exuberant sales staff and willing to answer questions however their swirls platform for data retention is something to be desired. I had to give my phone number . . . 5 times.
Deb was extremely helpful and was kind when we thought we might want to change to something different. Went the extra mile when we returned the next day.
Lazy was awesome! She showed us exactly what we were looking for. She made furniture shopping fun. I recommend going to see her.
Serena was amazing to work with our new furniture purchase. Thank you for a great experience!
Heather made buying a couch with my 2 year old easy and a great experience!
Who knew shopping for a new living room furniture would be so much fun! Justin did! I would recommend Justin and the whole Ashley Furniture family. We were treated kindly respectfully our opinion mattered meaning he listen to us, and if we didn’t like something we would turn and go onto the next option. I told him what I was looking for and he brought it straight to what made sense. He knew what he was talking about and let us to a few options. Any of which would have worked! But I found one I really loved! I’m excited to say that I have ordered my new furniture! Throughout the whole experience, Justin was amazing! he was the best salesman I have ever worked with without feeling like a salesman! Thank you Justin you deserve 5 stars! The only “negative“ thing I could say about Ashley Furniture was that IMO they need a little color thrown in to the store. 😊 Anne N.
Great. Helpful and friendly
Great Prices & Service Will Definitely Be Back
Great experience shopping! Deb was very friendly and experienced. She was helpful and not pushy! ☺️❤️
I keep coming back to Ashley furniture! Specifically their couches and chairs have always lasted 1-2 decades and the staff is so friendly and understanding. Justin at the Grandville store was so fun and helpful!
Wonderful prompt service, knowledgeable staff and affordable prices
Greg rules 4/27/23 Update: 5/18/23 Greg personally found the rug for our order (that wasn't supposed to be in for like 2 more months). He called to let us know so we can schedule a delivery much sooner than anticipated.
Debbie was very nice and helpful without being pushy! She was knowledgeable and gave us options as well as time to really look and decide. This was my first time buying not secondhand furniture and was very impressed!!
Great selection along with a great service team. I will most definitely return and refer to others!
Did not find a sofa but did make a small accessory purchase. Customer service from Justin was like I had made a huge purchase even though my purchase was less than $50. Great service and very willing to show me numerous sofas.
Greg was great to work with. He was patient and not pushy.
Greg was great and helped us with all our needs!
We recently purchased a sofa/loveseat set from Ashley. Customer service was amazing! Deb helped us find exactly what we were looking for. She was very informative and allowed us to explore all offered options when looking for sofa. Highly recommend coming to this Ashley furniture!
Tom was so easy/great to work with. Actually felt like a normal human being rather than a sales person. Thank you so much Tom!
Great customer service
Serena was great to work with!
Great place to shop! No pushy salespeople, but they were around to see if we needed any help!!
Excellent customer service! They took care of us very well without being overbearing. This is the second furniture set I’ve bought from Ashley and will definitely be returning again.
Greg was so amazing. He didnt pressure us in all of our indecisiveness and had so much patience. Thankyou so much.
Daniel was very knowledgeable and great to work with.
Daniel is helpful but not pushy. Good experience.
Deb was fantastic to work with. She took time to get to know us and our needs. She got us set up with just what we wanted and keep us under budget. Thanks so much!!
Very friendly and helpful:))
Serena was very helpful and knowledgeable. More importantly, not pushy! She really supports the product
Went to Ashley home store in Grandville was greeted at the door by Kim....Kim was very pleasant to deal with showed us something that was on clearance and we actually left without buying , she called me the next day because it had been reduced even more, so we told her over the phone mark it sold and we will be right in.......never once felt pressured to buy but I ended up with a beautiful bedroom suit ......highly recommend to go see kim
Deb was very kind and helpful and made the process so simple. Definitely will be back for future purchases!
Deb was very helpful and gave us our space to look over the many options they have to offer. All US made! Will go back for more items very soon
Very nice selection and I loved working with Justin
Had a great time with our salesperson Justin picking out just the perfect furniture not only for our home but our motorhome too!! Thank you Ashley Furniture Store!!!
Tammy was awesome. She listened well, took the right amount of time and fulfilled my needs. I will not be afraid to go back again.
The Gentleman was Very Helpful & Friendly
First time customer and great experience.
Wonderful. Bought a sectional. Came in a shorter time than expected. Big plus there. Staff is very pleasant. Isn't that beautiful?
Tammy and Greg were so incredibly helpful and patient with us on a Saturday night! Both took time to understand what type and style of sofa we were interested in for our house .. Very easy process ! Please ask for Greg or Tammy when you in need of home furnishings.,,
Alright, they are getting a 4 star due to lack of communication in the first 6to 8 weeks of delivery. But a quick phone call and staff was quick to fix things and make it right.
Deb did an amazing job in helping me find what I was looking for rather than pushing a sale, overall our experience was amazing, thank you Deb!
Angela was fantastic! We bought a table on clearance and she was very helpful and attentive!
Greg was great to work with.
Rob was great! Very helpful and patient with my search to find what I wanted. EXCELLENT customer service. Highly recommend Rob!
Love Tammy! She is the best!
Angela was great. Knowledgeable, dependable, and very prompt getting back to us with all our questions. Appreciated that she was not pushy (like many can be… clearly just out to get a sale) but had our best interests and needs in mind. She was super helpful and worked hard for us.
We bought a sectional and a chair. Our salesman Greg was very patient with me. I probably changed my mind 10 times. Nice store with reasonably priced furniture.
Tom O was amazing.. a real GOAT! After numerous trips to all the stores in and around Grand Rapids we found the furniture we loved. Tom was not pushy but there when we had questions!
Gavin was very professional and friendly. We appreciated all the help!
Justin B has phenomenal professionalism. Easy to talk to and makes great conversation 10/10 recommend!
Great service#
Went in to look at some furniture was not exactly sure what I was looking for. Tammy was very helpful and spent time and did not push I appreciated her help.
Danielle was patient and amazing in designing the perfect living room furniture!!
We had such Great experience dealing with Deb Fox. We been looking to get a nice Mattress for the past few months. We went to a lot of different stores and on line as well. Finally we were able to get what we wanted from Deb at The Ashley Store. She explained to us everything and we felt 100% comfortable with her. Highly recommend everyone to go shopping there and make sure to ask for Deb Fox. I promise you won’t regret it. Great job A++++++++++++
Our salesperson was so very nice and made experience very easy with payment
Great people and selection!
Gavin awesome young guy!! Go check him out
Lozy was extremely helpful and helped us fall in love with our new section couch. Great quality products and good pricing.
So pleasant and helpful. We weren’t rushed at all and felt like we were with family.
I purchased furniture at Ashley and My sales person was wonderful, had question she was so pleasant to answer all of them. And was so helpful. And so friendly and I love the furniture I purchased from her. I will shop there again!!!
Very helpful staff who helped us find the right furniture for our space.
Love Ashley West Michgan stores! The Customer service and in home service technicians are top notch!
Lozy was great. She made herself available for questions without being that “pushy employee”. She offered us refreshments while completing the sales paperwork and completed it in a timely manner. Great experience.
Very comfortable buying experience with Angela.
Excellent experience.
Serena was very nice and very respectful of giving me space to make a decision. Great service
Lozy was great! She took her time to find just right program that fit my needs. She has a great eye for a strong structured piece of furniture, as well as nice view to help set a room up on a clean budget! Thank you Lozy, appreciate you!
Excellent Service!
Very friendly and knowledgeable
Great experience with accommodating customer service. I highly recommend
Greg asked a lot of good questions to help us decide which way to go. It was a good experience and we’re very happy with our new couch.
She was very helpful.
I am happy with my purchase thank you
We had a Great Sales person & the service was Great! We would come back to this store again for sure! Danny was our sales person and he was really helpful!
This was the best experience ever at a furniture store. Kim let me look, came around to ask questions, and was very patient while I made up my mind. My granddaughter had a good time.
We were so happy to work with Lozy at the Grandville Ashley Furniture. Great service and so personable 💗
Great help from Daniel. Very clean and organized store with friendly staff!
Lozy was the best sales person Ive ever worked with. She was helpful up front without being overbearing at all (which is my BIGGEST pet peeve when walking in a furniture store) She gave us tons of space to make our own decisions, was not pushing at all. Worked with us above and beyond to get us financed. The store manager (sorry I don't recall his name) worked with us as well getting us within financing reach. AND Lozy made sure my husband was honored with a military Thank You from every employee. We both went out of the store in tears.
Greg was super helpful, not pushy, very kind. We’re excited about our mattress purchase. Would definitely recommend!
Very helpful and knowledgeable in all aspects of the buying process and items!
Great service, did everything possible to meet our needs, even worked with our budget.
Deb made the sales experience fast and painless! In and out in 20 minutes or less with the mattress of my dreams
Great, no pressure experience, with friendly helpful staff.
Daniel was fantastic! Took me right where I needed to go, was attentive and helped in a high pressure situation. Thanks Daniel!
Great prices and very helpful staff!
Great experience! Graham greeted us right away and connected us with a great salesman for finding a mattress! I’m awful with names but I can remember he said he did broadcasting! Super nice and helped us stay under our budget in addition to helping us find the perfect bed :)
Justin was excellent to work with at Ashley HomeStore. He was knowledgeable, efficient, and listened to my needs. He went above and beyond with the check out process and gave me some extra discounts I was eligible for. A very satisfied customer! Thank you, Justin!
First time buying at Ashley. And so far so good thanks to Tom we were able to make our decision quickly. Great service and let me tell you he knows what he is doing. We well be coming back. Thanks
It took about 60 seconds for someone to greet me when I entered the store. His name was Justin. I am Kim, and I was shopping for a good quality mattress Justin took me into the showroom with tons of them. I didn’t know where to start or what questions to even ask since I hadn’t shopped for one in almost 20 years. Justin started just talking with me telling me about the kinds of matresses available and what brands he had. I could see his passion about his customers getting a truly good night of sleep. By just listening to him he was giving me answers and ideas about questions I didn’t even know I should ask! Very kind, sincere and very knowledgeable and professional - that was Justin. He clearly used his own skills and asked me very specific questions until he narrowed my choices down to a couple of great mattresses. I truly believe that Justin helped me choose a mattress that was absolutley the perfect one for me. He never rushed me at all, but spent lots of time with me and really listened to me. I went there to buy a mattress and literally had an amazing experience because of Justin. I will absolutely buy more furniture from Ashley’s store! Thank you, Justin!! Kim McClellan
I just moved to a new house, so I’ve been browsing around different places for the best deals that fit my design aesthetic. I went into the store only hoping to find a dining room table and thanks to Greg’s patience, friendliness, and knowledge i ended up spending the afternoon outfitting the entire house. Great experience overall!
This review is in reference to Aron at the Grandville location. My wife and I were looking for a new mattress and sectional couch. We had the pleasure of having Aron assist us with finding us the best mattress to fit our needs. Not only was he very patient with us, he was knowledgeable and had a great sense of humor. He was always quick to find answers to our questions. He even stayed after closing hours to make sure we were taken care of. We enjoyed our experience working with him and will request his assistance for future purchases. Thanks Aron!
Amazing experience & offers !
Professional, no pressure, people person, supportive of veterans.
Great and friendly customer service.
Greg was completely wonderful. He was so easy, helpful and genuine. We initially didn't want to purchase at that moment but Greg showed us deals we weren't expecting to come across. Thank you Greg for your time and effort.
We loved our experience with Ashley Home Store! Look for Angela! She was wonderful, insightful and very helpful! The next time we come back we’ll definitely be finding her again.
Our second large purchase from Ashley, and Serena was very helpful. She wasn’t pushy, which we appreciate, but answered all of our questions and helped us find what we were looking for quickly.
Debra was wonderful . We returned a week later and bought dining set. Highly rated employee. Great to have outstanding customer service. Glad you opened a store on my side of town.
This doesn't allow more stars! Greg is awesome and very helpful! He helped me find exactly what I wanted, and even just a couple substitutes! I am very happy with the services, prices, and quality!
Very Friendly and helpful. Great selection to look at and pick from.
Came in looking for a nightstand, Greg was very helpful and we found the perfect item.
All of the staff was excellent! Great to work with and highly recommend.
Debb is the bomb!!! Very relatable, attentive and all around good people! Very happy customer
super super disappointed! i went in store and picked out a couch that i liked for my new apartment. once i picked out the couch i liked i was told i would have it in 1-3 weeks, 3 being if there is a really bad snow storm. Fast forward to now and i have been told a total of 7 different things about when my couch will be delivered and STILL do not have it.
Greg was our salesman. Immediately when my daughter and I walked in he greeted the both of us. I appreciated that he showed me sectionals in a range of prices, and didn’t try to crazy up sell things to me. He was so sweet to my 5 year old the whole time as well making her feel included in the process. We were there for quite a while and he answered every question we had, and made sure we were leaving with exactly what we wanted. I couldn’t have been more happy with his customer service. The managers were also great and worked with us to try to meet the budget we were hoping to stay within. This is the second sectional we have gotten from Ashley now!
Lozy was excellent to work with! Gave us a handful of great options to choose from and finding exactly what we were looking for.
My daughter, and I found Tom to be professional, friendly, very knowledgeable and helpful as we purchased a number of items to outfit. Our new family Enterprise. We are in the process of outfitting an Airbnb home converting our residence into a house of hospitality. We would recommend Tom to any potential customer with no reservations. Our experience was an 10+ experience.
Deb was extremely helpful, patient and kind. We appreciated her humor and her willingness to help us work through the process of picking out the right pieces for us. She went above and beyond by hearing about my Dad that was in the service and gave us a coin honoring military personnel.
Friendly and helpful customer service, they go out of their way to make buying furniture a pleasant experience.
I was greeted with a great ear for what i was looking for he gave me the best deal he could thank you
Very helpful! Quick and easy process. Glad we stopped in 😀.
Greg was wonderful to work with. No high pressure sales. Was personable & funny. He's a great salesman
Great experience with Deb! She made the process super easy, low pressure, and fun. Got some great quality furniture. Will definitely be a returning customer.
Kim was SO HELPFUL, we found just what we needed for our space.
We had a Great experience also had no intention in buying anything then we came across a bed set and really liked this head board for our youngest daughter but didn't think they had one for a twin and then Lozy a service representative over heard and said we actually have one in clearance and it surprised us. It's a beautiful head board and a great price! Thanks Ashley Home Store!
This was the best experience I’ve ever had buying furniture! Plus wine! Thank you.
Justin and the rest of the team were amazing and quick with helping us purchase a dining room set this weekend. We found an amazing set on clearance which was a great deal, the set is beautiful, and they even helped us load it into our Uhaul so we could take it home. Highly recommend you stop by if you're in the market for new furniture!
Ashley Furniture website wouldn't take my online order so called the Ashley Furniture store in Grandville and spoke with Heather who immediately helped me place my order. She apologized for my inconvenience and helped me place my order. So helpful and so appreciated her kindness. Great customer service which is getting harder to come by these days! Thank you Heather!
Jus bought a couch and table fro Justin at Ashley in Grandville. He was patient and fun, and showed us exactly what we needed! Thank you!
From the moment we walked in we were greeted warmly. Deb was fantastic and was able to see our vision for our new home. We will be back!
They hear ours needs and help us to get what we want.
Deb at grandville was great!
Justin was very knowledgeable about all the products and lines in the store. He was attentive and not pushy. He allowed us out space to look but was ready to assist us when we needed it. He really knew his stuff!
Kim our sales rep was amazing, very knowledgeable & friendly. Thank you Kim!
Beautiful store, great selection and excellent service. Salespeople are attentive but not at all pushy. You can even enjoy complimentary beer or wine while you shop their warehouse. Delivery was a nightmare though and the longevity of the furniture has been very disappointing. First, they delivered half of our couch and couldn't find the rest of it. Five phone calls and over a month later, they sent us a whole replacement couch. A couple months later the other half of the first couch randomly showed up at our house, and I was told we were responsible for bringing it back to the store. Now, a couple months after that, I am noticing that one of the cushions is deformed from my husband sitting on it. Extremely disappointing to see this happening to a $1200 piece of furniture within six months of purchase. I would really not recommend this place unfortunately.
Justin was very knowledgeable and helpful. Gave us all the deets and let our kids be kids, they named aa dog Firestar. They really enjoyed that! Thank you Justin!
Great shopping experience. Friendly and helpful service. We will definitely recommend and be back.
Horrible business practices. Horrible quality products and they partner with a horrible company for insurance on the crappy furniture. I just bought my couch last year, my cat peed on my couch In December 2022 (pet stains are covered by the plan) and the insurance claim was denied for bizarre reasons. It's just a rip off to take an extra $300 from you. You're better off not buying it since they find a reason to deny your claim. Never supporting Ashley furniture again.
Horrible business practices. Horrible quality products and they partner with a horrible company for insurance on the crappy furniture. I just bought my couch last year, my cat peed on my couch In December 2022 (pet stains are covered by the plan) and the insurance claim was denied for bizarre reasons. It's just a rip off to take an extra $300 from you. You're better off not buying it since they find a reason to deny your claim. Never supporting Ashley furniture again.
Its a great place I loved it! Great service!
Deb was amazing!!! Looked for weeks for a new table and she went above and beyond. Locally owned and recognizes veterans! Will shop here again!
Hands down the easiest and best experience I e had buying furniture. I would totally recommend Deb for your furniture needs and I will be using her for any future purchases
Our sales person Justin was fantastic. He’s the reason we came back. We went into other furniture stores and were ignored. Justin was very personable and even took the time to interact with our 8 month old.
Kim, went OVER and beyond to help me. Kim is worth a million and looking forward to see her again for more buying.
Very knowledgeable and helpful staff. Great selection.
Greg is great. Super helpful and down to earth. Got me what I wanted.
Such an excellent job. Justin really took the time to more than earn my business. Excellent information and answered all my questions while still giving me the time with no pressure to find where I’ll sleep for years to come. When I spend a large chunk of money I always hope for and look for an excellent customer service experience and this was that well done Justin! Ask for him for certain!
The sales lady was wonderful. I rate her highly!
Serena was great to work with! We would definitely recommend purchasing from Ashley Homestore.
Greeted right when we walked in and asked how he could help,. Greg showed us several recliners and answered all questions and concerns!! He was pleasant to work with and seemed he enjoyed his job.
Really enjoyed looking at the beautiful selection of reclining chairs, and Greg was very helpful explaining all of the features of each chair. Very happy with my chair choice and appreciate the kind and helpful sales staff!
Joel was very helpful.
Deb went above and beyond for us. She made our experience very enjoyable
We, my wife and I, had a wonderful experience at Ashley furniture store. The people there were exceedingly friendly and helpful. They worked with us to make sure that we didn't settle on furniture. It was apparent that until we were happy and satisfied with our purchase and with what we chose, that their work was incomplete. Brilliant experience all around. We will be returning again in the future and based on our experience today, I can see Ashley furniture becoming a go to store for us when the need arises.
Lozy was amazing and extremely helpful pretty much furnished the whole house with some great deals! Q the manager was awesome as well if your in need of some good quality furniture I highly recommend!
Justin was so helpful! Great shopping experience.
Lozy was great! Helpful & no pressure 👍❤️. Fabulous concept!
Many choices to choose from at different price points. Deb was also great to work with!
Horrible experience. While shopping around at furniture stores, we were giving times 3 to 4 weeks and we needed a couch sooner due to selling ours in 2 weeks. A couple weeks before Christmas, the wife and I went to Ashley's furniture, looking for a new couch. We found a couch we both liked but the lady told us 4 weeks at first, so we said no. Then she said to hold on a minute and see what she could do. Then she came up with 2 weeks all of a sudden and we would have our couch set by January 8th. We were thrilled, so we purchased it. 2 1/2 weeks went by and nothing, no call and no email. My wife called on that Friday and they said they would look into it and call us that following Monday. That week went by and nobody contacted us. So we went into the store that following Sunday and we talked to a manager and she promised us that she would look into it Monday and call us asap, she kept apologizing. We believed she cared, but now it is another 4 weeks later and not a phone call or an email. You would think a company would call you to give you any updates on where your paid for product is. I have the feeling that nobody cares there, and I am pretty sure we were led on to make a sale before Christmas. I'm sure she was on commission and not paid hourly. Update: Our furniture finally came in after almost 2 months after the date we were told. My wife was calling twice a week to check if it is in stock the last couple weeks. Finally, it is here. Luckily, she kept up on calling Ashley because we did not receive 1 call or email saying that it was here. I will never waste my money there again. They truly don't care.
Awesome place to shop.. Kim introduced herself asked if she could help, and she did. I went in with a few options of what I wanted to look at, and she knew where everyone of the couches were located. She gave me a few other similar options, and let me look at them while she walked away. I went in to purchase that day and it was an easy transaction. There really wasn't anything I put to her that she couldn't answer. Very knowledgeable, friendly and not pushy. I also got a better deal than listed. Very pleased with my visit to Ashley Furniture
Justin was very thorough, helpful & informative without being pushy, even offered us liquid refreshments! Great shopping experience there.
Greg was great! Super friendly store and very great towards veterans!
Serena was awesome! She was very helpful and spent a lot of time going over different options with us. Tom had started our journey with us but Serena closed the sale! Wonderful experience with both associates.
Kim, was extremely helpful and beyond willing to help in making this shopping experience a great one!! Recommend to all!!
Our salesperson Serena let us have our time and space. Didn’t make us feel rushed. Love the environment.
Tom was great! He was very helpful and patient with us as we asked questions!! Definitely recommend going there!
Helpful and nice with a great sense of humor!
Nice store, great selection…Joel our salesperson was super helpful!
Very pleasant and helpful ……. Good experience
Well informed, pleasesent, answered all our questions, very friendly
Tom was very helpful showed us all the furniture very patient and friendly
Daniel was great!
We had a great experience with Deb! We found what we were looking for with no pressure! Serena was also a great help when we came in to finalize the sale!! Thank you so much to both of them! 😁
Joel was great, friendly and helped us with our purchase.
I have had 2 bad experiences with the Kalamazoo store and went to the Grandville store to choose my replacement mattress and Lozy the representative was so nice so patient and through with me and my fiance that we just had an overall pleasant experience in the Grandville store. Excellent customer service care by Lozy
All the staff was very friendly. Joel helped us pick a couch for our basement, he was super helpful on questions about the right size, color, and material. We walked in not knowing exactly what we had wanted and Joel was very patient with us on deciding the right fit, thanks!
Daniel did a great job learning about our specific needs and making great recommendations. Super smooth and easy process!
Went into the store today to just check out what Ashley+ offered. They have a great selection and even though we didn’t purchase anything our salesperson Daniel was the best of help. He made sure to show us everything in our interest and went above and beyond, even reaching out to us later in the day to show us some deals. If you’re ever shopping at this location request Daniel, he’s the best!
Angela was a great sales person. Very knowledgeable and personable. The experience at Ashley was excellent and we feel like we made a good choice in our purchase.
I was looking for a couch for my basement. Found great help with Greg and all the staff. And walked out with a new couch coming!
I was greeted when I came in. I was looking at the furniture and walking around for about 15 minutes or so before anyone came up to me. Tom Oord was the only person that said hi to me and we discussed what I was interested in. I did finally make a purchase through him.
Had a very positive experience. Deb, our sales associate was knowledgeable and helped us find the sectional we needed at a great price within our budget. Thank you!
Worst experience, would NOT recommend. Took almost a year to finally get furniture. 70% of items came damaged, they chipped the paint on the wall and assembled the bed incorrectly. Wish they would stop emailing me ads after I requested unsubscribe numerous times. WILL NEVER DO BUSINESS WITH ASHLEY HOMESTORE AGAIN.
Great service. Helpful sales force and knowledgeable about items I am interested in.
My experience was amazing! I was not bombarded when I walked in the door like at most places. Deb was amazing!! She helped me look for everything I needed.
Joel was exceptional! Professional and quick to answer questions!
Great experience with Joel! He listened to our needs, made some good suggestions, and helped match us up with a great chair. He was very kind and not pushy at all! The item we bought was cash and carry, and he even met us at the loading dock to make sure we were all set - that seems like such a small thing but it really impressed me because I felt like if anything were to go wrong at that point, there was a familiar face there to help.
Justin was amazing! He listened to what I was looking for, was patient with me to get the right mattress, helped me build the bed I wanted with the headboard of my dreams! I would highly recommend Ashley furniture .. and ask for Justin! Went back recently and had the pleasure of working with Kim. She was fantastic! Made sure she reviewed my order a few times before placing it, took the time to help me find the perfect mattress, and was so friendly through everything! I think this is my furniture store for life!
Very patient and thorough customer service. Eager to help us and took the time to help us make the proper decision.
I’ve had very good experiences with Ashley HomeStore furnishings. Each time I shop, the service personnel are professional and courteous. Today I was helped by Tom who did a fabulous job!
If I could give this place a 0 I would. We financed a couch end of November and were told it would come 4 to 5 weeks since it comes from a different State. I than called beginning of January and was told mid January because it looks like a truck hasn't been assigned yet to pick up the couch. I called again mid January and was told end of January (2 more weeks). How ridiculous is that! At least if an order will take longer than time given you should reach out to the customer in letting them know, instead of a customer having to keep calling your store. I then went to Ashley Outlet online and the reviews are all so bad saying it took 5/6 months for them to receive their order and either something was broken or missing. Had I known that I would have NEVER stepped foot in Ashley Furniture store. I went into the store to possibly cancel it and the "Manager" said he will call cooperate and see what they can do. After some time of waiting for him we see him sitting down on a couch talking to another sales person. How unprofessional of you! You than sent our previous sales guy to tell us what we already knew that it will "come" in 2 weeks and that they will wave the delivery fee. He was the one that sold me the couch and didn't even remember or care to look at my file to see I didn't even pay for delivery I was going to pick it up myself. What a joke! I went the next day and canceled and will never go there again or recommend to anyone else. I ordered a sectional from Amazon at a lower price and it came within 5 days!
The service was excellent! No pressure whatsoever. My wife and I got exactly what I wanted and they worked with me
Great customer service!
Awesome experience at Ashley's with Joel. He warmly greeted us and took us on a tour to look for furniture pieces that might work for us. Also came into Ashley's to check on a storage cabinet, which we did purchase. It was a good day! Appreciate meeting Joel and all of his help today.
We were treated like royalty. Very happy with the whole experience. We were never pressured to buy anything we couldn't afford. Everyone was super nice.
Caleb took excellent care of me and gave me the best price they could possibly offer, and then some. Great place to find exactly what you're looking for and get a better night's sleep
Lozy was very personable and helpful during our furniture shopping experience! She didn’t make us feel pressured and spent time with us to find the perfect fit. I would definitely go back to her for all of my future furniture purchases
Lozy was very friendly and helpful, we will definitely go through her if we need anything else
We had the pleasure of working with Deb Fox who was fun and professional. She made us feel like old friends from way back. It was a great experience and we will definitely go back for more.
Very friendly and helpful. Offered refreshments, store was clean, great experience.
Lozy is the best salesperson I’ve ever worked with. She works hard to find the pieces that fit your budget without compromising! Extremely knowledgeable and beyond helpful. She makes shopping for new furnishings so easy.
Greg was very patient with us as we struggled with a decision. We will return in the future. Thank you
We loved working with Tom! He was so patient when I was indecisive and answered all of our questions with great detail. No pressure from him as well. Thank you Tom!
Very knowledgeable about the build of couches and helpful.
We had a really great experience at Ashley Furniture. Our salesperson, Justin, was able to help us find exactly what we were looking for. We came in with our measurement needs and he made some good recommendations. I appreciated that he didn't shy away from the Outlet or Clearance part of the store so we could potentially save some money. We were in and out within 1 hour. Can't wait to receive our items in a couple weeks!
Staff were very helpful and friendly. My item was discontinued so they gave me a great price.
Tom was awesome in getting us a great deal on a new sectional! Ashley Homestore has a large selection to choose from. They even offer beer & wine while you shop. Thank you!
Had the actual best time ever mattress shopping with the help of Justin. He’s super knowledgeable, made great recommendations, and really took the time to actually help us out.
Our sales rep, Deb was super friendly and extremely helpful but not pushy. Loved the experience.
We were greeted as soon as we entered the store by Greg. He was polite and inquired about what we were shopping for. He explained he was new to the company but would help in anyway he can. He did an awesome job for it being his first week. The other staff was great too! Very down-to-earth and friendly. The manager was even made me speechless while we were joking around. As an old Sailor, that's very difficult to do...Sally! Thank you for a great shopping experience and finding us what we were shopping for!
I had a great experience walking through the store with a cocktail 🍹. Store is very clean, laid out nicely and Justin was the best!!
Great Store! Helpful and friendly staff! Most importantly we got a new couch!!
Incredible experience, would highly recommend working with Justin.
Very nice experience, helpful and not pushy at all. Answered our questions. Joel was great to work with! Beautiful furniture and wonderful selection
Joel did a wonderful job helping us to find the right chairs for us at the right price, he was very knowledgeable, and friendly, I would go to him anytime I need to get furniture.
Serena was our customer service lady and she was full of fun happy smiling and I enjoyed spending every minute with her !! Serena was very knowledgeable with all the furniture all the mechanisms and color choice and then she showed us mattresses and new all about the mattresses and what ones were better for back problems and hip and knee pain and she was an awesome awesome lady !!
Our sales person was awesome. She was very helpful.
Was met at the door by a salesmen named Joel, was immediately helpful in pointing us in a direction to find what we were looking for. He left us to browse around on our own but was around to answer all of our questions. He helped us to decide on a sectional and then was very helpful through the sales portion as well.
Wonderful salesman, we worked with Caleb. Honoring veterans is so wonderful. AWESOME store Awesome staff at the store in Grandville, MI.
Tom was such a great help! I entered not knowing what I wanted and didn't plan on buying anything. Tom was patient with me and walked me through the store multiple times. I ended up finding a chair that I loved and couldn't have done it without his help!
Friendly service with a large selection. All of my questions were answered.
Justin was very helpful finding us our new living room suite. Big selection and plenty of options to choose from. After returning home for a couple measurements, we were very comfortable with making the purchase over the phone. Justin asked lots of questions and took the extra time to make sure we were getting exactly what we were looking for without feeling rushed or pressured. Big thumbs up and highly recommend.
Got what we needed, honored online pricing. Very happy!
We came in looking at mattresses and left with one ordered. Our sales lady was very pleasant and knowledgeable. It was a very good experience. We will be back
Very nice furniture, but what sold me was the customer service. Deb is the absolute best!
Happy with our barstools and Caleb worked well with is to honor a price discrepancy from website to in store. Happy customers.
Our sales person was awesome.
Amazing all of the staff! Very amazing to veterans please come here vets. Good deals also. Very nice furniture worth the price. Last long time.
Nice, kind, not pushy, listened to what we were looking for. Great lady !
Deb Fox was fantastic at helping us pick out our new couches. She was kind, knowledgeable and not pushy at all like some sales people can be at times. I will return and by more furniture from her in the future. She’s a keep Ashley’s, she deserves a raise also seems while there at least three of her coworkers needed her help with their sales.
Worked with Deb and she answered all of my questions and was very friendly and patient!
Joel at Ashley Home Furniture was very knowledgeable about the products we were looking at. He was also very kind and patient as we were shopping with a kiddo with special needs. I appreciate the time and care he took as we purchased our new furniture.
We had never shopped for new furniture in our ten year marriage and came to Ashley today. We had the best experience and plan to shop here again when we are ready to furnish another room. Angie was AWESOME!
Serena, at the Rivertown location, was such a delight to work with! She was attentive and had EXCELLENT knowledge of inventory/production on everything we tossed her way. Easy going as she does it! I walked in telling her I wasn’t ready to buy, just browsing. I asked for her business card, I was able to text her throughout the store while “shopping”. I fell in love with a bedroom set while there, and I tell ya, she wrapped up everything I needed, lickety-split!! Her above and beyond customer service skills are so greatly appreciated and we can’t wish to work with her in the future. :) So many thanks to the over the top representative at this store!
Very helpful and not pushy. Let us look around until we wanted to ask questions which was nice. Ended up finding a set we liked and made the purchase without feeling any pressure to purchase.
Caleb was fantastic to work with! He was very knowledgeable about the products and in getting us taken care of quickly.
Caleb was fantastic! Very knowledgeable and helpful.
I had a very positive experience at Ashley Furniture! They honored a price they had advertised for a sofa and love seat even though it was posted wrong, which was very kind of them to do. I will be coming back!
Serena was amazing! She helped us pick out everything we needed for our new home! She was very knowledgeable and attentive.
Very nice and willing to help. Kim was great!!
We went in looking for a sectional couch that would fit our specific space which isn't an easy task. We brought 3 young kids...it was an amazing experience. The kids loved it. Angela walked us around looking at the sectionals that would fit our needs. We were able to settle on a great fit. Added a couple extra pieces of furniture that matched the set. Overall it was a great experience.
Our first time experience with Ashley Furniture was very pleasing. Everyone we met was nice. Debra Fox helped us find what were looking for. She had a great personality, answered all our questions and didn't make you feel you were taking up her time. Her manager, Quentin also had a great sense of humor. We will return because of the people we met there.
Caleb was very helpful and knowledgeable. We found what we were looking for in a love seat. I would recommend this Ashley store.
Very helpful and friendly.
Tom was happy to help and was able to pull up data from my previous trip months ago, was knowledgeable about product and I felt confident with my purchase.
Deb Fox at Ashley Furniture was fantastic to work with. Without her getting creative we would not have found the couch we wanted that fit in our space. Thank you.
She took time out of her day off to come in and help us!
Great experience and help!
I found exactly what I was searching for in the clearance center, and Caleb was quick to assist me with my purchase. One of his associates even shrink wrapped the ottoman so it wouldn't get wet on my travel home. The customer service was great even at the check out counter. The personnel was friendly, kind and they seemed like they liked working there which is hard to find in today's state of the economy. I would highly recommend shopping at Ashley Homestore!
Kim was fantastic to work with
I recommend this store and this staff to everyone. I have never been treated so wonderfully. Justin was amazing to work with, and he made it so special that I will never go to another location for furniture ever. The way they treated us as a military family because of their love For service numbers was really special. Words cannot describe how happy I am.
Justin was great, we came in just looking for a couch and ended up buying one within 30 minutes. We asked to just wander and look, he came and checked in twice but wasn’t pushy. He definitely made us feel comfortable with our choice!
Friendly quick service! Will recommend to family & friends.
Very friendly and inviting staff. Caleb helped us and was great to have. He made the whole process simple and easy and we never felt any pressure. Would definitely repeat business with them!
Very friendly staff but had to seek out a rep to get my sale completed. Overall, I do recommend this store and will continue to shop here.
Great experience! Very relaxed and easy. No pressure felt whatsoever. I felt very attended to.
Kim Ross was exceptional
Great service
Great store and great prices! Very nice staff!
Great experience! I was looking for a nice inexpensive twin bed frame for my daughter and they found me a perfect piece that was in stock at the store which is rare with furniture!
Very welcoming but still kept enough space to let you look. They were very accommodating. Would recommend Deb! She quick and helpful with all of our questions. Military owned which is a plus!
Deb had such a warm greeting when we walked in and knew exactly what to show us when we described what we wanted. She was not pushy, she showed us multiple options both in store and online, and was very patient while we considered all the options. If anyone is looking for furniture I definitely recommend looking here!
Joel was extremely helpful & patient with us! Comfortable atmosphere and quality furniture! We will most definitely be back to continue adding to our newly purchased home.
My first experience at any furniture store was fantastic at Ashley’s! Our attendant Tom was so informative and helpful in such a friendly way that we felt comfortable asking questions, something I really value as a customer. If you find yourself at Ashley’s, ask for Tom and he’ll get you what you need!!
We walked into the store and were greeted immediately by several friendly faces. Our sales rep Tom gave us the best shopping experience we’ve ever had at a furniture store. He was knowledgeable and made us feel like we could make the right choice for what we needed. He was so casual and friendly, it felt like we’d known him for years. If you have the opportunity, shop at Ashley and ask for Tom. He’ll get you what you need.
Our salesman Kevin was very helpful and nice to work with. We needed a lift chair for my dad right away and he worked with us to make sure we could get it when we needed it.
Great Help.
Good people, fair prices. My associate Joel was very helpful and gracious.
The salesman was very helpful and nice to work with.
Everyone was very helpful but the delivery guys broke two peices of our sectional, never said a word and even had the nerve to tell me to fill out the review quickly. Yeah before I saw what they did. New vinyl Floor scratched up. Tried to call in to the store but just got excuses. Told we needed to make a service appointment.
To start, the salesman told me expected time of delivery would be 6-8 weeks which I didn't mind but I actually didn't receive my furniture after 10+ weeks and that wasn't even the issue because I understand there are supply chain issues. My problem with this company was that I had to reach out to them to get any sort of updates on where my furniture was and expected delivery etc. Not once did they reach out to me to provide any updates. On my last reach out I was informed my furniture was in the warehouse and ready to be scheduled to be delivered so we put it on the schedule for the following weekend. I ordered a bedroom set so I was getting a bed frame, two dressers, and two nightstands. The day of delivery my fiancé and I moved out all the current bedroom furniture to prep for delivery just for an Ashley rep to call me TWO HOURS BEFORE the delivery was supposed to arrive to inform me that the delivery had to be rescheduled. So now our bedroom furniture is all taken apart and we have to wait another 4 days before the delivery guys are back in our area plus I'm 6.5 months pregnant at this point and having to make different sleeping arrangements was not ideal and they couldn't seem to give one care about the inconvenience when speaking to the rep. Lastly, they don't allow returns once the furniture is in the home which is strange to me when there is nothing wrong with the furniture and was in my home for less than 24 hours. Considering the supply chain issues and the demand in furniture you would think this wouldn't be an issue especially since the demand for furniture is so high right now. When all the furniture was finally delivered we realized one of the nightstands didn't fit and they would not allow me to return it. Overall I liked the furniture I bought but will not ever purchase from Ashley again because of their poor communication and customer service. Not worth the headaches and they obviously don't appreciate their customers.
Great experience. We really appreciated Angela’s help while visiting the store today. We were treated right away and she answered any questions we had. She was very professional and knowledgeable which allowed us a stress free shopping experience. The military benefits are an extra added bonus along with the great prices and quality of furniture at the store. We are very happy and excited with our new bedroom set and would definitely recommend Ashley Store of Grandville to those we know looking for new furniture
Caleb was a great help and very knowledgeable sales person.
Nice young man very knowledgeable!
She was pleasant to work with
We walked in the door and Serena immediately asked if she could help us. She delivered and then some. I had done a lot of research on various websites (highly recommend because showrooms get confusing), and walked through two competitor showrooms prior to Ashley Homestore, in Grandville, MI. The two we walked through gave us very little time, nearly next to doing nothing, and their attitude erased my interest in buying anything. Oops, their loss. That was not the case with Serena. She was warm, welcoming, immediately listened to what we liked and disliked, and asked pertinent questions regarding our needs. Over the next two hours it was evident that she's highly motivated and more importantly, she's extremely knowledgeable. We walked in expecting to purchase a sofa. We walked out with far more. Not because she pushed us at all; if anything we pushed her. We knew we had found an extraordinary sales associate, who was insightful, and guided us towards high quality products. Thank you, Serena.
This was a wonderful experience. The store was clean & inviting. We received great customer service from Joel (& his manager), who helped us in finding the couch we wanted and a dining table set as well. Joel even helped us with breaking down the table to put in our car & had delivery set up for the rest of our furniture to be delivered. I would certainly shop here again.
Wonderful experience from start to finish; from being warmly greeted, after walking in the door, to a knowledgeable and caring sales staff answering my many questions. A special thank you to Deb F, at the Grandville location, for her outstanding customer service & overall help with completing my purchase. I absolutely recommend Ashley Home Furniture!
I worked with Angela on my purchase of bedroom set for my granddaughter. Very professional and I ended up buying something of better quality than what I went back to purchase from prior visit. She took all the time that I needed while I looked for what I was wanting in quality and price. I would use her again for future sales
The Grandville store...Kevin in particular was very understanding and helpful. Not my experience at the 28th store. More high pressured sell you anything to get a sale I felt
Excellent customer service. Appreciate the job done by Justin.
Very easy to work with, good explanation of furniture, benefits and what differentiates them from the competition. Sales team no pressure and helpful
Caleb helped us find our dream accent chair just in time for Christmas! He was so helpful and made the process quick and easy. 10/10 recommend.
We had a great experience shopping for new furniture here. They were having an “end of the year” sale and give a discount for donating to toys for tots. We were able to get fabulous high end furniture for a bargain price! Best part was the staff was so helpful and kind. You feel very comfortable with them-not pushy at all. This locally run location must be taking care of their employees well. We love to support other like-minded businesses. Shout out to Tom Oord. He was so good at walking us through the different options to just the perfect furniture for our needs! Thanks Tom!
Justin was really informative and helpful with us, and we were able to find a new bed seamlessly!
The experience I had at Ashley’s was pretty great. The guy who helped us named Justin was very nice and polite my mother was giving him a hard time but despite that he did his best to get us the couch we wanted and he even offered us beer which was kinda nice but overall my experience with Ashley has been very pleasant
Joel was extremely helpful and definitely a five star experience. Walked me through entire process thank you!
Joel was very helpful finding the right mattress and sectional for me.
Great experience, as always, with Ashley Furniture. Kevin, at the Grandville location, was very helpful. All staff were very courteous.
Caleb was great. We told him what we had in mind and he brought us right to the a select few that fit exactly what we wanted.
Steven was super helpful while we were choosing a living room set. We had a great experience.
Lozi was very helpful and friendly.
Angela absolutely hits a home run in every category!! She truly knows how to take care of all of her customers. Thank you again! David
Great service! Deb was a very good salesperson and she helped us out a lot. Can't wait to get our new furniture!
Extremely welcoming and helpful. We didn’t feel pressured to buy anything we didn’t want.
Worked with Deb at the Grandville store. She was very helpful!
I placed the order over the phone and they were extremely helpful and very knowledgeable and helped me quickly. I appreciate the kind service as well.
Caleb was a great help and very friendly.
Justin went above & beyond to accommodate our needs! Would highly recommend!
Caleb was great! Overall, a solid experience and would do business with him again.
We walked into the store and were greeted by the most sweetest, knowledgeable and down to earth person Angela Drozd. She made us feel at home while looking in the store for the chair we needed. She was not a sales person it was like shopping with our friend. Needless to say we found what we needed and a very different than what we thought would like. Thank you so much Angela for all your help and for the great customer service experience! Highly recommend this furniture store and definitely come and ask for Angela!! 🤍 We will be returning soon 😉
Great experience! Very kind and helpful.
Lozy was great to work with and asked questions to understand our needs for the new family room furniture. She helped us find the perfect furniture and get the best deal. I definitely recommend Ashley Furniture and Lozy as your salesperson!
Serena is the best and made our experience very pleasant. Ask for her when you come in!
Clinton is awesome. I’ve had a very frustrating experience and he was very understanding and did what he could to help me. Very polite. Very professional.
My sales associate was super professional and very willing to match the online price. No hassles! Can’t wait to get my cabinet!
Amazing service of everyone! Thanks so much!
Very friendly, knowledgeable and helpful.
Tom's service was excellent, made it a great experience for us purchasing our bedroom set!
Wonderful help at this store!
Tom was awesome to work with - the store has a great energy and all staff seemed to enjoy what they do.
Nice furniture and clean store, but more importantly, just absolutely wonderful staff! Even the staff that we didn't directly work with were so nice, it made the whole experience a treat. We worked with Tom and he was fantastic! Will absolutely keep going back as we furnish our new house!
Serena was a fantastic display of professionalism and courtesy she was not pushy, and very knowledgeable helped us secure furniture for our new home and helped my daughter pick out the perfect bed set! Thanks again for your service Serena !
He’s very friendly and helpful, make everything went smoothly.
Justin was there from start to finish to assist the purchase. Quality representative for Ashley’s.
Great people great place and great furniture 👍
Deb was great! She introduced herself when we walked in the door, then periodically checked to see if we needed help. We explained what we liked about a few of the sectionals and she recommended one that was exactly what we were looking for!
The sales rep Joel and manager Quinton were very helpful and nice. They gave me a good deal.
She was very helpful.
Kind Staff & Amazing Service! Gave us an awesome deal.
Angela was very helpful and found us the sofa sleeper we wanted with a great Black Friday sale as well
Joel was very helpful in helping us choose the right sofa for our home.
Deb was so knowledgeable and helpful without being the typical pushy sales person. She checked in on us while we walked through the store at our own pace and answered all of the questions we had. Highly recommend.
Angela was very helpful, professional. Listen to what I wanted. Showed me all my options.
Great experience! Kim was super helpful.
Joel was a fantastic help and a great genuine person! Highly recommend seeing him and visiting Ashley outlet.
Had a fantastic experience, great customer service, and Deb was amazing! Deb was so fun to work with and answered all of our questions. Very relaxed experience and we were able to find exactly what we wanted without any pressure to make a purchase. Very happy and will be coming here again in the future!
Joel was very knowledgeable, and very patient with me on choosing my new furniture. He also was helping me choose the type of bed that would be most suitable for my sleep style. I enjoyed his company, as he was very easy to talk to. He was not pushy, he just let me make my decisions, even though I was starting to get tired towards the end. He didn't try to push me to do this. He allowed me to say I'm done without feeling guilty. Thank you Joel
Debra Fox was extremely awesome and great to work with. 10/10
A huge shout-out to Tom who helped us buy living room furniture! He was incredibly helpful and knowledgeable about the products in the store. We weren't sure exactly what we wanted, and he was incredibly patient and took the time to show us tons of great options! We would highly recommend this store, and especially Tom's helpful service!
The customer service was wonderful.. she helped us save a lot of money and went beyond.. we would definitely recommend and be coming back for our future purchases
We can't say enough good things about this place! As soon as we walked in, we had an incredible experience with Justin who spent over 3 hours with us to help us find the perfect bed and couch for our house. He is extremely knowledgeable, patient and helpful and we are so grateful for his time! This place has plenty of options, and we felt the price and value of everything was great! We will definitely be back to see Justin for any other needs for our home!
Daniel was such a big help finding our living room furniture! He moved multiple chairs across the store and was so patient with us! We always end up coming back to Ashley!
Angela was great. She always found us the best deals! Definitely coming back!
Amazing experience! Quick and easy. Found what we needed in under an hour.
Justin was informative and not pushy but actually very helpful. I usually don’t shop heavily sales staffed furniture stores but this Ashley store provided an exceptional experience.
Excellent service!
Kim at the Grandville location was so welcoming and so helpful. Thank-you Kim for answering all of our questions. Even if she didn't have an answer, she made sure to find one and was very informative and honest. Such a sweetheart!
Angela was extremely helpful and a very honest salesperson !
Very good shopping experience. Low pressure sales, but very helpful and patient when you have questions. I will be shopping here again.
Justin was phenomenal to work with! So through but didn’t pressure us. We were able to see multiple options and get what we wanted. The check out process was so fast! I would highly recommend purchasing here!
Angela has been great. Very helpful and kind.
The sales person helped me find what I wanted. She was helpful and not pushy. Overall, good experience. Now, I just have to wait for my furniture.
Had a great experience at Ashley when buying a couch! Justin was a huge help in picking out the exact thing we needed! We will be back for more furniture for our house!
Deb was FABULOUS ! We have visited over a handful of stores looking for the perfect sectional with an accent chair and went everywhere from Holland to grandville, where we ended up at Ashley furniture. Right when walking in we were interested in a couple good contenders and were greeted right away and pointed in a good direction. Deb was very helpful and continued to check in on us throughout our shopping around. They went way out their way and moved around their furniture to help us envision what it would all look like together, which is already way more than any other store has done for us! We didn’t even ask for them to do any of that furniture matching and moving, they took it upon themselves and had great opinions and options for us. Above and beyond service! AND their prices were better than the others stores we visited with great options and estimated delivered time was the quickest of all the other stores!! A win win win 😄 Deb is a people person, honest and experienced. We were very happy we ended our search at Ashley… I guess we were saving the best for last! Five stars all the way. Thank you, Deb! We’re anxiously waiting the delivery 🚚
One of the only furniture stores I’ve gone to where the staff was genuinely concerned about what I needed and not what they wanted to sell! Thank you to Deb for the great service.
Friendly staff, very knowledgeable about the products and services they have. Thanks Kevin 🙏
My parents recently had a house fire and I was on a mission to find a mattress. I had gone to another store and couldn't find anything. I decided to head into Ashley Furniture Outlet in Grandville. I was immediately greeted warmly by Justin B. I explained our situation, he listened intently, and without hesitation he led me back and found me an amazing deal! Not only was the mattress beyond comfortable but the price was exactly what we needed. He also helped me find a base for my parents that is going to help them tremendously with their health limitations. Justin found everything we were looking for while putting my mind at ease. This house fire has been such a stressful situation and to have someone help me make a decision so quickly is gift from above! The store has beautiful options and everyone was so caring and helpful. We will be going back for sure. Be sure to ask for Justin B. for first-class service, you won't be disappointed!
Came In With An Idea & Angela Helped Me Put It To Life She Is An Amazing Saleswoman She Didn’t Make Me Feel Forced To Do Buy Anything & Was Overall Very Helpful Will Definitely Return & Make Ill Be Sending Family & Friends Her Way!
The sales process in store was great! But the service after that was terrible / non-existent. We were told that we would most likely have our couch deivered in 3 weeks. This is week 5 and we still have not received it. I have had to call a couple of times to get an ETA and it wasn’t until today that they were able to tell me a tentative scheduled deivery, which will be almost 7 weeks after purchase. Definitely don’t plan on getting your furniture earlier than the worst case scenario and then add some weeks after that if you want to set a realistic expectation.
Tom was a great rep! He walked us through all of our options and pricing, even moved furniture around in the store so I can get an idea of what I like/don’t like. I would highly suggest seeing Tom for any and all questions when visiting Ashley’s. I WILL be coming back to Tom at Ashley’s for all my furniture in the future.
Our sales consultant, Caleb Sepeter, was great-helpful but not pushy. He’s a very nice man.
Very friendly, helpful and no pressure.
Very nice store! Went in just to look came out with an amazing loveseat!!
Service was amazing!! Tom was very helpful and knowledgeable! When he wasn’t sure about something, he took the time to find answers to our questions!! We will be back!
Ashley has come a LONG way in the past few years and the quality and selection of their furniture is second to none. I knew exactly what I wanted when I walked in, told Justin who greeted me kindly once I was in the store, and in a few minutes I was done. I highly recommend checking out their Grandville store. They have amazing furniture, sales and clearance items all the time, ask for Justin. He made it enjoyable and super easy.
Did a great job at getting affordable furniture! Also had a glass of wine to make for a relaxing happy go lucky experience!
Honestly been to a few stores and Deb helped us without the sales pressure we have felt in the past. Got us the right couch for my daughter at a good price. Even offered us wine! Great experience!
Best furniture store around! We are working with Tammy in the design of our new home. So far the process has been seamless. She is determined to find us the best price possible for all pieces. Tammy is extremely knowledgeable, polite, honest and friendly. We look forward to continuing to work with her in the design process of our new home!
We had a fantastic experience shopping here & dealing with Deb. She was professional, helpful & very knowledgeable. HIGHLY RECOMMEND!
Deb Fox was really great when shopping for a couch. She helped us college students get a really nice couch for a very fair price.
Tom sales associate was extremely helpful, and patient as we continued to add and change our decor options. Definitely recommend working with Tom.
Today we visited Ashley homestore just for some ideas. We met Rob and he was fantastic. He knew we were only looking and allowed us to venture around the store freely. When I found a table that I fell in love with and decided to purchase, he went above and beyond. I highly recommend asking for Rob if you’re in the store. I will be returning when I’m ready for my larger purchase and using him then as well. We also interacted with the manager on duty who was also very nice and accommodating. Great store, highly recommend.
My experience at Ashley was 10/10! The Grandville, MI, location opened up within the last year; this was the first time I had gone to check it out. Kim was incredibly helpful, knowledgeable, and kind. She kept close, only to ensure I wouldn't have to search the store for her if I had questions. I brought my husband back the next day, and we found a dreamy sofa and chair for our living room. Ashley offers an excellent variety, a range of pricing, and a beautiful store! Thank you!
Caleb was great! He worked with us to find what we needed to fit in our space and budget. Will definitely shop at Ashley for future needs too.
Excellent service from Justin! He was very knowledgeable and helpful.
Deb was amazing! She helped us find the perfect sectional for our home at the best price. She made us feel right at home and was super helpful & knowledgeable!
Great experience, super friendly staff. Always looking out for the best deals for you and answer all your questions!
I ordered a loveseat and recliner. Upon delivery I noticed that the recliners box was all smashed up. I asked the delivery driver to stay cuz I was refusing delivery if it was broken. They also tore my love seat bringing it in. I contact Ashley immediately. I did what I was supposed to do. Three weeks letter someone finally comes out to take pictures and check it. This was in mid September. Then they call me and tell me the recliner won't be in until January. I threw a fit and they agreed to let me pick something else out at the store. Well low and behold the chair we wanted was in Flint. Ok. Cool cool. I get a call for delivery two weeks ago. Delivery is Friday the 28th and now I get a call saying they DON'T have the item they said they had and scheduled a delivery for. Now they have to order it which is what they were going to do in September. So now I have to wait and the girl could even give me an approximate. Probably be February now. This is unacceptable and I will NEVER go through Ashley again. EVER. the best part was the kind salesman. I feel bad for him. Working for a place with such bad business practices.
Had a great experience, Justin was a tremendous help in finding us the perfect dining room table. Even better that the company was willing to work with us on the pricing. Thank you for your assistance!
I dreaded shopping for a new mattress because there are so many chooses. But I really need to have something that has great support and holds my spine in alignment. Justin was very helpful and knowledgeable. There was no pressure and he made us feel at easy as we tried the different mattresses out. He will even help you figure out the best pillow for your sleeping habits so you don’t get a soar neck!! Thanks Justin!
Caleb was amazing and soooo unbelievably patient with us. He took the time to inform us of all our options, the benefits of each sofa and loveseat! He was polite and thorough. So thankful we were able to work with him- would for sure work with him again in the future!
Caleb was so helpful! Great service and selection!
Super helpful staff (especially Deb) and good selection of great quality furniture. They walked us through different options for our setup and we walked away thrilled with the sofa+loveseat combo we selected.
Deb was our sales representative and she was absolutely amazing. Went above and beyond to make sure we were fully satisfied and knew all the answers to our questions. She made us feel so comfortable with our purchase. Would highly recommend her.
Awesome assistance fromAngela
Tom helped us find a couch for our basement. He was very patient with us and showed all creative options. Worked with us on price and got us something we are happy with. Ashley furniture is a great option
Caleb was awesome. He was very patient with me. He helped me find the perfect furniture. I would absolutely recommend Ashely Furniture. Great group of individuals.
Deb was fantastic! She was super helpful and very empathetic to our budget and situation!
Caleb was really nice and helpful
Very nice selection. Serena was super sweet and very helpful. No one was high pressure which I love. Found exactly what we were looking for and even under budget!
Lots of nice furniture with reasonable prices. Our salesman Caleb did a great job. We were treated very well.
Kim was so helpful and paid attention to what we said we wanted while showing us lots of options!
Excellent shopping experience. This store has great selection at very reasonable prices. Our sales person, Debra was fantastic. She answered all of our questions and made our buying experience a true pleasure. This store is also super friendly to our military veterans. We are glad we came here and will be shopping here in the future. I highly recommend!
** Update* 10/28/22 we are still playing the no contact game. I told them if they were going to be delivering my order I needed a Sat. Please make that know. The girl says we can do Monday. I was like lady do you not know how to do your job? I told you we can only do Sat. Well cant you find someone to help you with your couch delivery. Why would I want my order delivered when I am not home to ensure it is not all messed up. Honestly this company is a joke! Horrible service and communication skills. Do not buy things from here! We went in after attending the Veteran event at LMCU Ball park. We thought hey they support the military why not support them. As my husband was a marine. Well we went in to purchase a couch at the end of Aug 2022. We were told 2 months max. Well in the last 2 weeks I have tried to make contact with them about my order. Left messages and have gotten no phone calls back. I guess this is how they really treat the military customers. Sad and disappointed. I finally got in contact with someone and she told me I would have to wait until Monday for details...it has been 2 months with no contact. I am not waiting until Monday, you should at least have an ETA for me at this point. I request a refund as I am no longer interested in my purchase and they tell me they will have their GM be in contact... just refund me my money! Horrible place here do not recommend.
I was shopping for new furniture at Ashley Homestore in Grandville and was extremely pleased with my overall experience. I was greeted right away by Deb who then proceeded to listen to my needs and guide me through everything, resulting in sitting down to order what I wanted and go over all of the details so I could clearly understand the products, delivery, warranty and costs. Heather at the counter closed me out with my paperwork and furniture care kit and was very pleasant as well. I appreciated the communication and teamwork. Thank you!
Clean, neat, organized, plants made for a nice showroom presentation. Attending staff was polite, thorough, showed us all the options for the product we were looking for. She was attentive to our needs and made a great sale.
Kim helped me find the perfect sectional that met all my requirements! Great service and attentive to concerns and needs.
Very helpful and informative would buy from again
Tom was fantastic (Grandville location)! Extremely helpful while not being pushy. Did his absolute best to get us what we needed at a price we could afford. Thanks so much!
Deb helped us out this afternoon. She was very kind, attentive, and did everything she could to help us out.
Angela was extremely helpful and patience with us. We went in looking for something but was not completely sure what that was. She was willing to help us think outside the box. We ended up leaving with the prefect piece! We may have also left with a few other goodies as well!
Quick, respectful, fun and super easy. We went to another Ashley Furniture first and they were awful, thank goodness we walked into this one location because it was a great experience.
Caleb made the process of furnishing a whole house quick and simple, no pressure and directed us to items that fit our needs.
Tom was extremely helpful and polite. He answered a lot of my questions and I will always seek him out for help when I’m at Ashley’s
Angela was very nice and helpful, She was able to help me with my needs and answer my questions.
Angela was extremely helpful and very friendly! She went above and beyond. Thank you so much for making sure my Dad exactly what he needed and wanted!!
My husband and I wanted a new bed and Deb helped us quickly! Everything was easy and painless.
Deb was fantastic, she walked the whole store with us selecting accessories and carrying everything for us. What a wonderful personality! I recommend asking for her next time you shop here.
Kim was very helpful and got me in and out in record time!! The selection is great at this store!
Tom was very helpful and knowledgeable. He worked with us to find what we needed and even what we didn't know we needed! He was very patient and answered every question.we had, showed us multiple options, and made us a deal we couldn't refuse. Definitely ask for Tom on your next visit. We are now customers for life!
Really worked with me finding something in my price range of high quality that I could get sooner rather than later. Big show of pride and respect for veterans to include free delivery which happened earlier than anticipated. Very hospitable in general. Still tried pushing for a sale but that's the business, and it was not to the extent of being obnoxious. I am happy with the process of browsing, purchase, delivery, and product. Great staff, environment, and products. Worth considering for your furnishing needs.
Deb was absolutely amazing! Went in to look around only, and walked out with everything we needed and more!! Highly recommend!!!
Kevin was a wonderful help with getting us to our budget! He was a GREAT help!
Bought a 5 piece sectional and had it delivered broken. I have been jumping through hoops with customer service on getting a refund. The manager refuses to call me to deal with this. Serena (sales rep) has been very helpful and apologetic for the poor customer service. Such a horrible experience.
Deb was awesome! So helpful, she made sure we we saw all of our options. She was very helpful in matching our chairs to sofa. Definitely will be coming back when we need new furniture in future!
Debra in Grandville, MI was amazing, great first experience with Ashley's! I WILL be back for sure!
Debra was amazing! She knows the chairs and all the details that we would have missed. She was not pushy but she helped us decide which chair would be the best for our mother. Debra is now our go-to person for furniture!!
Angela Drozd was very helpful with my purchase. I have back and neck pain along with sleep apnea. and she was great in suggesting a mattress and base that would help to alleviate these issues. We checked out several selections and decided on the Purple #3. I can’t wait to have it delivered and start getting some much needed good, restful sleep.
Angela was amazing to work with! She was incredibly knowledgeable and made the process of finding a couch effortless.
Angela has gone above and beyond to make furnishing my new home a breeze.
We were out looking for a home office desk. At Ashley, we met Lozi and ended up purchasing a desk, printer stand, leather sofa, loveseat, and a power liftchair. She invited us to the friend and family sale which we took advantage of. These items will look great in our new home!
Great overall experience!!!! From the moment we walked in Kim greeted us with a smile and was very knowledgeable. If we had questions she didn't know the answer to she asked for assistance. Terms of financing were explained in detail with great accuracy meaning the final paperwork matched what we were told. We will be back for all home furnishing purposes. Thank you for the great service.
We had a great experience shopping at Ashley. We were greeted promptly and all of questions were answered in a professional manner. Quentin and Caleb educated us on the quality and availability of the furniture we showed interest in and had a non pressure approach which we appreciated. We were very pleased with our purchase and the friendly approach of the whole staff.
Very friendly staff.
ANGELA WAS SUPERB!!! A GREAT ASSET TO THE COMPANY.
Informative professional customer service
Great products and service
Had a great experience, very helpful salesperson was direct and knowledgeable to get us to the couch we were looking for!
AMAZING, spectacular service!!!. Lozy went beyond all my expectations. Helpful, patient and had excellent suggestions. I would recommend this place to everyone. Best experience ever!
I had a very good experience at this location I was reassured of my purchase and given a very inviting feeling coming in as a new customer will definitely come in again. Very special thanks to Deb!
Super easy and convenient. Deb (located at the Grandville location) was very attentive and very personable. She went through the process very quickly and easily.
Store is very clean, and well organized. The sales staff are very knowledgeable, about multiple design, and engineering aspects of their furniture. Pieces seem well constructed. Tom, our sales associate, did a very good job at answering questions and showing me some “wow“ details, in some of the furniture. I would recommend this place to anybody looking for quality, modern furniture.
Angela was awesome! Showed my fiancé and I a handful of options getting a feel of exactly what we want. Made the process of buying our ideal sectional a piece of cake!
Helpful staff and beautiful, affordable furniture made our visit easy and fun, so glad we stopped in! We'll definitely come back when we're in need of something new.
Amazing service would highly recommend sales Associate were absolutely amazing!!!!!!!
We had a great experience buying a dining set. Deb was the associate who helped us and she was fantastic. Very friendly and knowledgeable. We will be returning customers!
Kevin was very helpful in explaining the help I needed.. He left options open if I would further assistance. He was open on changes. Very friendly and polite.
We’ve bought several furniture pieces here and have always had the best experiences. Their staff is so helpful and friendly. Would recommend to anyone!!
Great sales team
Found exactly what we were looking for and the purchasing process with quick and easy. Caleb helped us out and made it a nice experience.
Deb is awesome. She was extremely helpful and patient as I took my time deciding on what I wanted to do. She found me the best deal and made sure we walked out satisfied! I'll definitely be back for a few more things!
Bought some new living room furniture with Caleb’s help and had such a wonderful experience! Caleb was friendly, knowledgeable, and very funny which made this such a painless shopping trip. He was able to make multiple recommendations based on our needs and was willing to measure things with us to make sure nothing was too big for our space. We’ll definitely be back soon and will be asking for Caleb!
Very friendly staff, not over powering at all. If I mention something, a style, Lozy was on her way to find an sample in the store for me. Great sale prices but you have to ask for the real price that they’ll give you not just go with what the tag says. That makes me think prices are too high and I would be walking out if I wasn’t working with a sales person I found what I wanted and even an item I had been wanting !!!
We had a fantastic experience at Ashley Furniture. Deb was an amazing salesperson and genuinely cared about us making the right decision for our family. We will definitely be back to work with Deb for all of our future furniture needs.
Angela was very helpful and showed us the perfect couch!
Kevin was very helpful in helping us purchase our entertainment center! He was super personable. Definitely recommend visiting this location.
Great experience working with Deb!
Great experience, Aimee didn’t nag me at all while I was walking around the store-but made it clear she was there to help me when I was ready!
Working with Caleb was a pure joy! He was knowledgeable, helpful and caring! We ended up buying a new sofa and bar stools for our family room. Can't wait to start enjoying them!
I would buy furniture at Ashley furniture again in a heartbeat. Angela was amazing to work with and everyone was very friendly.
Angela did a phenomenal job taking her time by going through several different options with me when deciding on a couch!
Kevin was very helpful and answered all our questions and made the checkout process as quick as possible.
Deb was amazing! We had never been into an Ashley Furniture before and our first encounter, she introduced herself and we made it known we were just looking today. She acknowledged us and let us be which is how we like to shop. Lo and behold, we actually found a piece we liked! It’s very hard for us to do so when she came back a little while later, we did ask her to assist which she was very happy to do. She helped us get the best deal. Never pushed or made us feel like we were under pressure to buy and that for us is an amazing experience. Even the ownership was wonderful! They truly do care about their customers. Being veteran owned, they strive to do the best for each person and their unique needs (which we have a few.) I highly recommend this site and DEB for your furniture shopping needs! A++ service
Fantastic service from Aimee who helped us buy our chair! Gave us great options for financing and helping us choose what to do while not being pushy. Would definitely work with her again!
Nice selection, helpful staff, moderate price. Thanks.
Deb was great and helped us find exactly what we wanted! She gave us enough space to find what we liked and then helped us narrow down our decisions! Highly recommend.
Caleb, our, sales person, was extremely patient and kind. He was so good with our daughter and very friendly and personable. He found us the perfect couch even though we were very picky. I will definitely come back here and ask for Caleb by name. I am blown away!
Great customer service and JD and Sheri were the best
Kevin was great not pushy but there when needed help. Can't wait for chairs to be delivered. Ashley staff took time to honor my veteran husband. Thank you
Store staff was excellent to work with and went above and beyond to solve the problem stated below. In the future will only be shopping in store with Ashley. To much is lost or disregarded online with such important purchases. Sales associates were helpful and not pushy, but the disconnect between Store and online is sad for 2022. We ordered a bedroom set in January and recieved the nightstands a fre weeks later with the rest to be delayed to September 30. September 6 ordered was canceled with no email or call. We only found out after following up on the order after purchasing a mattress. When trying to return the unopened boxes of nightstands and look at different sets the return is being refused. Unacceptable customer service online.
Aimee was fantastic. Very quick and I was in and out within the hour.
Very helpful and great purchase experience!
Deb was great, fast service got us what we needed!
Great customer service...see Debbie...she is the best!!
We worked with Debra to purchase a sectional and she was beyond helpful and cheerful through the entire experience. They were able to get us a good discount and even offered an extra 10% off if the couch wasn’t available within the estimated 4-6 weeks!!! We will be coming back to work with this team for our next purchase. EDIT: unfortunately have to change this because our couch was heavily delayed and there was very poor communication after the purchase.
Beautiful show room. Great deals. The military specials are great. The customer service is second to none. Aimee hell Ed my wife and I greatly. The woman greeting us at the door is awesome.
Very nice service
You get 5 stars thankyou for all your help.
I was very pleased with Aimee. She was very pleasant and helpful. We will definitely be back again!
Worked with Deb today and had an awesome experience. Really listened to the specific needs we had for the chair we went in looking for and helped guide us to the perfect one. Plus got to brag about our dogs too. Loved that too! Thank you so much Deb!
We came to the store yesterday they were closed and they set us up a appt for a Sunday me and Boyfriend came in and Angela was amazing she literally walked us around the store had real life conversations with us and really was like a family member and not a salesman she was patient understanding looked at are space together like she didn’t do the bare minimum at all she was freaking amazing I have a furniture sales lady for life the manager was the also the best just a great a experience and most definitely a great person to meet very cool and family ran company and it definitely is a great place to shop thank you Ashley home store you guys rock a ton
Angela Has really great customer service and she will definitely make sure you find what you’re looking for I recommend if you want great service ask for Angela.
Aimee was very knowledgeable, and easy to work with. The store has so many choices and great to see and feel before buying. My final decision was made when Aimee told me about the company that it’s local owned, charitably supports our local community and directly oversees its own shipping and warranty work. Kudos to Ashley for being a rare company who directly deals with all aspects for business in house which is so helpful to the customer.
Had a wonderful experience at Ashley. Lozy was amazing! She was so patient with us and found us exactly what we needed. We will definitely be back! Thank you!!
Deb was incredibly helpful with helping us find a sofa. She price matched and saved us a lot of money.
Loxy was awesome!
Losey was very friendly and helpful ! Really great !
Deb was so amazing and so helpful me find furniture that was affordable, quality, and was under my budget. Definitely would recommend that anyone looking for an amazing furniture shopping experience go check out Ashley + Outlet!!!
Amazing experience buying furniture for our new home! Angela greeted us right away and when we told her what we were looking for found the perfect furniture for us. Will definitely be coming back in the future.
I had 30 minutes before the store closed and Deb still took the time to help me with picking out furniture for my son's room. Plus they gave me a sweet deal without even asking! Thank you to the entire team!
Lozy was extremely helpful and enjoyable to work with. She answered all of my questions and was super patient while we decided. Thank you!!
Lozy was absolutely incredible to work with. Product knowledge was ON POINT. Her infectious smile and laugh truly sold me. I was able to find the perfect bed at my own pace and not feel pressured at all to make a purchase. I will definitely be coming back to work with her again.
Excellent products and customer service.
I was greeted very warmly. My salesperson was extremely helpful. She and the staff showed me several couches and accessories. I am very impressed by everyone there. Thank you for your help. I'll be back for more furniture.
This store has great prices and offers a great protection plan! All of the staff was very friendly and helpful.
My previous review is below, but circumstances have definitely changed. I came to pick up the bed today, which was at least a week later than I was told it would be to arrive, only to find out that pickups happen at a different location, and they close before this location does. I drove two hours for nothing but an apology and a promise that the delivery fee will be waived, but there's no way of knowing when it will actually be delivered. If I'd known this, I wouldn't have shopped here to begin with. I'm leaving the original review as a warning to how the sales people and communication team will leave out vital information to make a sale. Wonderful experience. Our salesperson did a great job, and she found us a great bed at a good price.
Very friendly and helpful, they wanted to be sure we were happy with our purchase. GREAT PEOPLE..!!!
Great store and sale experience. Sara is an excellent salesperson. She was very knowledgeable, friendly, and helpful throughout my purchase.
The team here was helpful in helping me secure my furniture. Sara hablo espanol, ella me ayudó a comprar mis muebles, y muy guapa.
Got a great deal on a brand new sofa. If you go here, ask for Kevin he is very helpful!
Ordered a mattress and the staff was so knowledgeable in helping meet our needs. Highly recommend!
Kevin was very helpful and knowledgeable! If there was any where for improvements it will be cashing out and acknowledgement of the customer waiting to cash out.
Angela was very helpful and very knowledgable on the products. She was pushy or overbearing. We would play go back to her again.
What a perfect experience we had with Angela at Ashley's in Grandville! She got right to the point with what we needed and we lost no time looking at couches that would work for us. She listened really closely, and had great suggestions! She was honest too about all costs and time table. It was great! Can't wait to pickup our couch!
Lozy helped us pick out the perfect couch today. She knew everything there is to know about every couch in that store and was so incredibly helpful. The check out process was super easy, quick, and they are even giving us the red carpet service and putting it right in our living room for us. We couldn’t be more thankful of the Grandville Ashley Homestore staff for all of their help, especially Lozy’s.
Great customer service! Worked with Sara and talked with Serena. Both excellent workers and helped me pick out a couch for my new home with a great price!
Benny helped us find the perfect couch in right color. Thanks Benny.
Angela was great, and very helpful. Easy process and many great affordable options.
Absolutely amazing
We had a fun and good time with Lozy she is kind and very informative. We came for a fireplace and walked out with a outside patio set 4 piece and a gas fire pit for outside. THANK YOU FOR YOUR PATIENCE AND DETERMINATION TO SALE US THESE ITEMS. I highly recommend Lozy to anyone she did great.
It was a great experience from start to finish. My wife and I were greeted at the door and offered beverages (water, wine, beer). Then the sales associate Kevin took the time to listen to what we were looking for and showed us many different options that fit our description. Our experience at Ashley HomeStore was awesome. We’ll be back for sure!
Serena helped us with our purchase and answered all our questions, she was great! Not pushy and super helpful. We plan on coming back for additional pieces and will ask for her!
Fabulous! Sara did a great job helping us find what we needed for a great price!
Caleb took his time with us and was so helpfUl by researching options for us that weren’t on the floor. And Mia was so much fun to work with as we checked out! Thank you for another great experience with Ashley!
Debra was very friendly, helpful, patient, and did all she could to make it an easy enjoyable process.
Amazing service and help! This is the best experience I’ve ever had walking into a store without knowing what I would and up with. I walked out with the perfect living room set!
Great shopping experience!!! We found exactly what we looking for! Caroline was absolutely amazing!! We will be back!
My fiancé had stopped in and started working with Carolyn. He found a few couches and took me back later that day and I’m so glad he did! Carolyn was so great to work with! She answered any and all questions that we had and was straight forward with us about everything. She was understanding when we needed the night to think about everything and wasn’t trying to force the sale. With both of us working in sales/customer service as well, I truly appreciated that. Highly recommend working with Carolyn if you can!
We’ve been shopping at Ashley for years and it’s usually a great experience. However, went in to buy a rug yesterday and had the BEST experience with Lozy. She was patient, hilarious, and spoke to us as people rather than just trying to sell us as much as possible. We went in, found what we wanted quickly, and then Lozy made the process even smoother with her humor and conversation. Give her a raise, Ashley!
Serena was outstanding very nice showed us everything we wanted to see and she was very helpful and professional.
Had a wonderful experience with Deb! Highly recommended and will definitely be back. Thank you!
I walked in fully expecting to just look around... I was quite a-taken back by how good some of the prices were. I ended up buying a few items and the staff is just lovely, truly great customer service. I just have to say it again: decent prices, AMAZING staff / service! If you need something for the house, this place will take care of you very well. Don't forget to like this review if you found it to help! 🔥🤩 it indeed helps even here on the google platform. ❤️ if you would like to help out even more, check out some of my photos🏞 and videos, it is much appreciated. Thank you very much for your time. 🌄⌚️😄
Kevin, our sales guy was very helpful in explaining the details, and guiding us in store. On top of this he wasn't overbearing and stalking us like many sales people do. We also are excited about the Ashley Protection plan that our friends convinced us about. As of right now very pleased.
Caleb helped us out with our purchase and was able to answer all questions. He and the rest of the staff were extremely nice and accommodating.
I found furniture here that I really liked. A bedroom set as well as a table and chair set. My salesperson Carolyn, was very kind and knowledgeable I really enjoyed her assistance. I had no intention of shopping there today but I'm glad I did.
Friendly and personable vast selection good prices
Deb was amazing and so helpful and pleasant!! We will be back!! An awesome place who also acknowledges and gives Veterans deserved respect and attention. Thank you!!
First time in the store and was very good experience. Store was very nicely laid out, very fresh and bright. Staff was very helpful and there was a very nice mix and selection of furnishings available. We were just browsing but found a small side table that we needed that was on clearance. Again great service and would definitely recommend.
Caleb was great! Got us a great deal on a new couch!
Serena is very friendly and knowledgeable. She gave us space to look around without any pressure. When we were ready, she answered all of our questions and gave us the information we needed to make our decisions. We will definitely go back and work with her again on future purchases.
Great service!!
Lozy was really great and very helpful! I couldn't find something that would work and she figured it out for me. SOLD😁🤗
Lozy was so helpful and patient. She answered all of our questions and helped us pick out pieces that would fit our space.
We had an amazing experience, Aimee was great help, we purchased the couch that exactly met our needs!
Deb and Sarah were both wonderful :)
Deb was incredibly helpful during my visit today. I knew what I wanted and she helped me find it.
Aimee from the Grandville location was wonderful! Not only was she able to get us the pieces we needed, and the color we needed, but she went out if her way to get us one piece the same day.
Deb was fantastic, very friendly and helpful. She made me feel special and listened to everything I said. Thanks to her I will shop there as long as she works there
Had a great experience, they had lots of options to look at and the employees were all extremely helpful. Sara helped us to find a great couch
Fantastic service!
Great service, Kevin and Q were very helpful and saw to all of our needs and requests.
Serena was very helpful. we were in and out in about 20 min.
I honestly didn't walk into Ashley's with the intention of buying, just looking. But the quality is way more then you would expect and the associates are wonderful and very helpful. Not over bearing, they let you look and check in once, versus following you around. Kevin did a great job and I'm very happy to have made my purchase here
Deb was awesome helping us choose our couch!
Caleb did and excellent job helping us to purchase our new couch. Very accommodating and helpful.
Shout out to Sara E for helping me out yesterday. I showed her a phone pic of the style I was looking for & she took me to a sofa set that was perfect. She also confirmed a reasonable delivery & the deal was done. Great staff, great style, reasonable price.
We were shopping for a dining table set and were impressed with the selection and also our sales consultant Lozy Harris. Lozy was very knowledgeable about the products available and asked questions about our needs.
They would not stand behind the extra warranty we bought for a kitchen table buyers beware
Deb was extremely helpful, thorough, and patient as we figured out what we wanted!
We recently purchased a couch from Lozy and she was wonderful. There was an issue when it was delivered and she was quick to take care of it, which meant a lot because the first person I spoke to about the issue was rude and not willing to help. I would highly recommend making an appointment with Lozy if you need any furniture. She will take good care of you!
Lozy was a fantastic sales associate! She let us browse through the store on our own and helped to guide us when we needed it! Leading us to our new furniture and mattress purchases. We are thankful for her help and can’t wait for our new furniture to arrive!! 😊
Had a great experience with the store here in Wyoming. Walker was a great salesman. He was diligent, honest, knowledgeable and made our experience great. Kudos!
Lozy did an amazing job working with me. She made great suggestions, which helped me finalize my order
Nate was super helpful, he helped us find everything we were looking for, and we got some good deals!
Went In today to purchase new living room set and Deb was extremely nice and helpful with our purchase . My husband and I left happy and feeling great with the purchase we made. will definitely go back to purchase other things I need for my house. Thank you
Sara was so sweet and so helpful! She was also patient as we looked around
Aimee Kole expertly guided us around the store, showing us options tailored specifically to our preferences. She was very knowledgeable about their products and finance options and was able to answer all of our questions with ease! We enjoyed our experience, especially Aimee confidently jumping on the couch frame to show how sturdy it is.
Sara was very nice and helpful. She helped us pick out the mattress of our dreams. Thanks so much!!!
Shout out to Deb Fox for her great service! She answered lots of questions and helped us price match sales. Very easy to work with!
Absolutely amazing service by Walker, helped me throughout the store to find exactly what i was looking for and got me a fantastic price on the bedroom set i was looking for. Will be going back for my next furniture needs!
Amy went above and beyond. She is amazing!! Definitely an asset to your company.
Debra is absolutely 💯 amazing
Great experience today working with Alicia. She was super helpful, and even put up with my 2 boys running crazy! I am excited to get my new couch.
Great customer service!
Angela was our sales person and she was so kind and amazing. She didn’t push us at all to make any purchases. She made you feel like you were right at home. She was patient and knowledgeable. I will go back to Ashley furniture and Angela for any of my future purchases.
Angela was awesome. She listened to what we wanted, showed us examples of what we were looking for and did all the research needed to make sure we got what we wanted. After her research we were informed that out of the 3 options she showed us, only one was available with everything we wanted. That made it real easy for us to choose. She is great and I recommend anyone to ask for her when they visit. She gives you all the information up front to help you make the right decision that is best for you. Also if you are a veteran she will take care of you. She tells you about all the benefits you get and makes sure everything is set up for you to use them. Go see her, I highly recommend her!!
Kevin our Sales person was very professional, kind and knowledgeable. He helped us slselwct rhe perfect recliner. I would highly recommend others to shop Ashley and ask for Kevin.
My experience shopping at Ashley furniture was amazing, Sara really took care of me, She gave me discounts I wasn’t expecting, helped me make decisions that will make my new home stand apart from other rooms. This was a great shopping experience , Come and give Sara an opportunity to help you out.
Sara was wonderful to work with very patient very knowledgeable just a breath of fresh air after my last experience with someone she really made me feel good about my purchase and she went over and beyond to make sure I was satisfied with everything that I was purchasing would definitely work with her again
Great experience with Deb today! Was able to come in try out the couches with no hassle. Once we felt we had made our decision, Deb helped us determine delivery time, was able to get us a great price and being I was a veteran, I got red carpet delivery (free) with the purchase! Overall a very warm welcome and I truly appreciate Deb’s commitment to customer service!
Aimee was very knowledgeable and helpful. She found exactley what we were looking for after only talking for a few minutes. Very pleasant experience!
Very thankful to Andy, who was very patient, supportive & attentive while working all of our furnishing needs for months! Our order took a while to make there were many deciding factors and he was always in tune with what we were looking for & what best fit our needs.
I went to Ashley with my mom to buy furniture. From the moment we walked into the store, we were welcomed by Stu. He was wonderful throughout the whole process. Stu offered us drinks while we looked and explained the sales going on. He gave us space to look around without overwhelming us but was there to answer any questions. It was an awesome experience, especially as Stu went along with the humorous antics of Chelsea.
Great experience with our salesperson, Stuart. Will shop here again.
Nathan is one of the kindest and most positive Sale’s representatives that I’ve ever had the pleasure of working with on a purchase. He made this experience amazing. I will most certainly come back, and specifically see Nathan. His ability is beyond what I expected. Thank you Nathan.
Deb did an amazing job helping us find a whole bedroom set!
Great service. Stu and his manager went above and beyond with stellar service!
We have been shopping for various furniture for our new home for some time. We have been to various stores throughout the Grand Rapid and surrounding area. Ashley was one of those stops. We visited the store several times within the past 6 months. I am going to attempt to not bash the store but give our experience without any unjustified malice. The store has a nice selection of various furniture items. The staff was a hit or miss during our numerous visits, which was around 4-5 times. It is hard to explain but when you go in, you feel instantly judged by the people hovering around the front door. They clearly see you come in and either move to greet you or disregard your entry and continue on with their internal banter between themselves. Having said that, it was about 50/50 of us having a nice reception or the cold shoulder. The good engagements included a newer young man trying to learn his way under the guidance of a more senior salesperson. It was nice to see the development of a good employee. The young man appeared to be genuine when it came to helping us. We ended up buying a bedroom set from that young man. The other positive experience was with a young lady that was candid and enthusiastically helpful. She offered up tips and guidance without giving any impression of judgement or being dismissive. We ended up buying a couch and loveseat from her. We did go in twice to complete that purchase and each time she was very friendly and helpful. The other times we went into the store were not as pleasant and involved the feeling of judgement and some form of implicit bias. That is my opinion and could be completely wrong, but that was how we felt. The final comment about the store is when we had the couch and loveseat delivered or I should say the attempt. This review has taken me some time to write as I wanted to let time pass to avoid anger directing my review. The delivery guys were late to start and didn't arrive at our house until after the designated time (after 5:00 PM). We were most likely their last stop of the day, which was clearly evident in their demeanor and patience. The wife greeted the two men when they arrived and one of the men responded and the other just walked right past her without any acknowledgement. When they were moving the furniture into the home they were clearly unhappy with the situation, which reflected in their vulgar word choices and roughness with the furniture. Once it was clear the furniture would not fit the opening, I offered up a suggestion. This incited one of the workers to move in a manner that I can only describe as a 5 year old throwing a temper tantrum. He grabbed the couch and quickly moved into the suggested position and said "see it won't fit!" I advised his experience with moving furniture was clearly more than mine but that his emotional reaction was inappropriate and should not be taken out on me. He then went into saying it's frustrating when customers tell them what to do when they do this all the time. After they backed the couch back out, the other guy requested to see the alternative route into the basement. He apologized for his colleagues demeanor, which I appreciated tremendously. It was then determined the loveseat would fit but the couch was not 100%. Removal of handrails were discussed and the fact they do not remove hardware as part of the delivery (which was completely understandable) nor did they have the time was stated. Ultimately the couch and loveseat was loaded back onto the truck. The abrasive guy was advised to not return to the home, if any additional furniture was to be delivered. His response was "whatever dude." Based on the experience with the delivery service, we opted to cancel our bedroom, couch and loveseat order. The salesperson whom we spoke to the very same day as our delivery issue apologized for the experience. The owner had to refund our orders the next day and did so without issue. We ended up ord
Absolutely perfect experience!
Staff were not intrusive and very helpful when asked, especially Stu. Didn't act different with you whether you were in the Outlet section or front store section. Even get offered water or even beer while shopping.
We were instantly greeted in a kind and welcoming matter by Nathan. Helped us find the perfect bed and helped us find the one that suited us best by our needs. Was very friendly and so very helpful! We are definitely coming back for the rest of our furniture needs in the upcoming months! Thank you again Nathan for the amazing help and for helping us find the best bed for us.
Great customer service thanks for my pillow
I stopped into the Grandville Ashley Furniture store just to check out the new store. I had been dissatisfied with my current living room furniture because we did not have enough furniture for family to sit on w h en we were all together. I explained this to Kevin and he said that he and Chris could come out and take a look. They did and with some repositioning of Furniture and using a sectional couch it will solve my problem with ease. Kevin also suggested a little fireplace in the TV stand and that also fulfilled another desire of mine. Kevin listened to my desires and did a great job of helping me find what I wanted with no pressure. Thank you Kevin, I am a happy customer.
Caleb was a great sales rep that helped me out along the way every step. The selection and purchase process was easy as can be and I can’t be happier with the couch we purchased.
Our salesperson Andy was knowledgeable. Very helpful and had a cool mustache to boot. Would highly recommend.
My daughter's were helping me pick out a new bed. Angela Drozd worked with us and she was very friendly, knowledgeable, and more than willing to work with us until I found the bed that's good for.me. I bought the bed and a headboard and look.forward to having it delivered. Thank you, Angela
Nate was attentive but not pushy. We didn't purchase that day so he offered us 5% with an appt to come back. We came a day earlier than the appt date to purchase and the 5% was honored even though Nate was not there. Super store to work with.
Deb and Quentin was amazing from the very beginning! Warm greetings from the moment we walked in by Deb. Quentin came and checked up on us and was able to give us a great deal on a new bedroom set for my daughter. I received more than expected from this purchase along with an invitation to a baseball game honoring our veterans!! I most certainly will return for the personable service.
Lozy was incredible. She was so kind and helpful! Thank you Lozy and everyone else at the Grandville Ashley.
Great shopping experience. Grace was super helpful and made it fun picking a new couch!
Great place with a great selection and a wonderful staff
Sara is a professional who knew how to help us in finding and getting exactly what we needed. ¡Gracias, Sara!
Went in Ashley furniture to get furniture Sara wouldn’t not let me leave without making it happen lol plus she brought Josh In they the best
EXCELLENT experience! Caleb was very helpful, listened to our needs and got us exactly what we wanted!
Angela was the most helpful! She was professional and empathetic, she exceeded my expectations. Angela took the time to show us our options and went in-depth on all the furniture, very knowledgeable. Her energy was amazing and I would highly recommend her to anyone looking for furniture. Give her a raise, Ashley Outlet!
Alicia was very helpful, kind, and sweet! Thank you!
We have shopped in Grand Rapids and Grandville. Huge shout out to Norm in Kentwood and Deb in Grandville!! Both are amazing!! Very helpful, can answer almost all of your questions. They are extremely personable and made our shopping experiences amazing. The delivery crews are fantastic as well. We will be returning.
Nate greeted my wife & I as soon as we walked in. Greeted us with a smile, offered us a complimentary beverage while we browsed the store, explained the layout of the store and the current Memorial Day promotions-we had no intentions of buying anything, after spending some time browsing and with Nate’s help we ended up buying a coffee table & end table. Nate was helpful throughout the process, answering all our questions, and overall made our experience pleasant and smooth! Thanks Nate, we cannot wait for our tables to arrive!
Kevin was extremely pleasant to work with! He was very helpful and knowledgeable without being high pressure or overbearing. Everyone in the store was friendly! Satisfying shopping experience. Can’t wait to receive my attractive, comfortable outdoor furniture at a fraction of the shipping time as other big name furniture stores.
Great shopping experience. Sara was really helpful and friendly.
Walker was a very helpful, comfortable and courteous man. He helped me find the mattress I was looking for in my price range.
AMAZING customer service!! Deb and Quinton were so nice and so much fun! Beautiful showroom with quality furniture, so many options. No pressure and everyone was was so polite. We found a fantastic recliner at the price we wanted. I highly recommend 🙌 We will definitely be back for more furniture.
Deb was very helpful and knowledgeable! Great staff, friendly and a fun time!
Grace was a pleasure to work with. She was able to price match online prices which saved us a decent amount and she explained the warranty coverage and delivery dates and made our purchase so easy. There is a wide selection of furniture to fit any household and budget.
Great service, great deals and great product.
We purchased a Purple adjustable bed frame and mattress and found the salesperson and store to be very nice.
Stuart was AWESOME. He was very helpful, he did not get mad when we asked prices on almost everything we were looking at. It was a wonderful shopping experience!
My wife and I were mattress shopping and went to Ashley Homestore in Grandville, MI. Josh was the salesperson that helped us and he was amazing. He was so patient as we asked all kinds of questions. And he was so professional, knowledgeable,and thorough. He brought up all sorts of extra things that we should consider. It was like having a personalized class in mattresses, pillows, mattress protectors, and sheets. Josh put us at ease and was not pushy at all. The store itself is very nice with lots of attractive home furnishings. Lots to choose from. In the mattress area, they have most of the leading brands. Super happy with our experience there!
My husband and I recently purchased a new sofa and loveseat set from Ashley furniture in Grandville. The experience was very good. Everyone was really nice and Alicia did a great job helping us with any questions we had. We aren’t suppose to get our new furniture for 4-6 months yet, so that’s a bummer but not surprised with how everything is behind these days. Overall, very happy with our experience and would definitely go back and recommend them!
Grace was very courteous and helpful with finding what I wanted all throughout my purchase!
I had one of the most remarkable and engaging sales person that I’ve ever met. Angela was extremely helpful very engaging very personable and extremely knowledgeable. I didn’t spend a lot of money and I was surprised that she was so generous with her time when I know she could have left me and possibly got another customer who would have probably spent much more money than I did. Not once did I feel rushed or pressured and I will be back. Her Manager was awesome also
Caleb asked us what we were looking for, gave us several options. Ended up with what fit our family the best. Thank you!
Excellent customer service and knowledgeable!!
Grace was so patient with us and helped us find the perfect couch to be delivered in the time we need it. We are very pleased with our whole experience and cannot wait for our couch to be delivered!
We have worked with Caleb twice now and love working with him. Caleb takes his time and cares that he doesn’t rush us into anything. The best no pressure salesperson we’ve dealt with any place.
This store and staff were amazing. We had Sara help us. She was fantastic. In some stores the sales people follow you around and hover. Sara offered just the right amount of help without being “too close for comfort”. When I asked something that she didn’t know, instead of giving me a line and bluffing her way through it, she politely said I’m not sure, let me check on that for you. Then she came back with a quick reply. Very impressive!
From the start, our experience was stress-free and polite. The entire staff were helpful and approachable. I was surprised and grateful how much they give back to the community and how supportive they are of veterans. Excellent first impression and my wife and I will be back as return customers.
I Had a great experience working with Stuart getting furniture. I would highly recommend buying from him
Kevin at Ashley Furniture in Grandville was helpful in finding us the best price on a new sectional. He was friendly and knowledgeable!
Sarah was a great help! Would Recommend!
We had a great experience at Ashley Home Furniture. Great selection and quality and atmosphere. We loved the staff, especially our salesperson Sara! She was friendly, knowledgeable, and helpful, with just the right amount of checking on us. 😁
Aimee did a nice job helping me find a bedroom set in the price range I needed. She was friendly, helpful, and easy to work with. Overall a good experience!
Everyone was so nice. Deb went above and beyond to help us today. And now I'm getting my dream couch. So very thankful
The store was great, clean, and laid out well. Nate was super helpful but also not pushy and gave us space.
The sales person (Caleb) was the best salesman EVER! He and all the staff was sooo friendly, helpful, and got me the best deals on everything I bought!! I would not hesitate to give the store and sales 5 huge stars and recommendations!! Love them!!
Grace was wonderful, so patient and kind and helpful with my decision making!
We went to Ashley last summer and bought a couch. Not wanting to wait the six months we found something else that we thought would make do. We cancelled our order and went with that. Then entire time everyone was kind and professional and not at all annoyed with us changing our minds. Fast forward we have regretted not getting the oversized sectional that just hugs you when you sit on it. We went back and told them we wanted to order or yet again. They again happily did all the work over for us to get our dream couch. Thanks to the team their at Ashley furniture for putting up with us.
I tried to do ZERO stars and it was not an option. Worst experience ever. We purchase couches in January 2021 that we didn't get until June of 2021 after multiple issues with delivery. Then 6 months later the material has broken down. My couches look awful. I called customer service that informed us that they don't cover "normal" wear and tear. 6 months later and my couches look as if we have had them for 10 years. The supervisor then informs me that every material wears down differently. They will not be fixing our couches. DO NOT spend your money here. You will regret it. They sell you furniture for thousands of dollars and then tell you that they won't fix it because it's normal. Seriously!!! DO NOT do this to yourself.
Friendly service, great selection and options. They were able to put use in the right furniture with great financing.
Grace was very helpful!
Caleb was very friendly and receptive to what we wanted while looking for a new bed frame. Was able to quickly direct us to what we were looking for!
Caleb was very helpful for finding us a new bedframe. We had one opinion to what we wanted but showing us around and hearing what we wanted and what space we where working with. He helped us find the ideal frame set!
LOZY WAS THE EPITOME OF WHAT A Salesperson SHOULD BE!! We never felt rushed and purchased a new couch with chaise! I can't wait. WE ARE SO HAPPY! LOZY AND ASHLEY STORES ROCK!! DEP DEP
I had a perfectly pleasant shopping experience. They not only helped me find the recliner that I needed but made it easy for me to purchase it and get it home. Thank you so much and especially Deb who worked so hard to make sure I was happy.
Grace was amazing and very helpful. No pressure to buy and she showed us what we wanted and asked for.
Caleb at the Grandville location was great to work with. He was extremely patient with me and met twice to pick out the perfect couches.
Our sales person was helpful and very friendly but even when I asked to have some time to look around I was followed and not given the opportunity. I felt rushed into making a decision on what I wanted. The really bad experience was when I asked for specific numbers when it came to financing. The gentleman that assisted seemed very irritated, as if I was being irritional and wasting his time with my question when all I wanted to know was what my monthly payment would be if I did 24 months vs 12 months etc. I was so put off by his attitude that I second guessed my purchase. I ultimately made the purchase but I cannot give a 5 star review because of this.
When looking to purchase a sectional with and for my mother. Everyone was and especially Pete the store manager were extremely helpful and pleasant. We were able to find the perfect sectional, for the perfect price.
Our sales person Caleb was absolutely amazing. So helpful and all around an amazing experience.
Kevin was such a huge help! We were able to get the bedroom set we came in looking for and he was extremely kind to us!
Caleb was very helpful and got us in and out very quickly. Love the Ashely store!
Our experience at Ashley was great everyone is very welcoming and helpful all the floor sets were beautiful as well Kevin helped us pick out furniture for our living room he was knowledgeable about material and structure of the furniture went into great detail of warranty and answered all the questions we had he also gave us some space to look around and didn’t bum bared/ huvor over us either very good sals associate would highly recommend this location
Grace was very helpful and her knowledge of the furniture was exactly what we needed. It made it easy for us as she shared her thoughts and opinions on items and colors, etc. the quality of the furniture seems very good, and the store is clean and well kept.
Went bed shopping today. Soon as we walked in we were greeted and instantly met with Walker. He was very informative and helpful. Listened and understood exactly what we were looking for. Quick. Simple. Professional. Best experience we've had. Terrific customer service. Will be returning for future furniture needs. Highly recommend.
This was our first time visiting this location, and it was great! Their selection covers multiple options for all price points. We specifically went there for their outlet options since that fit the use case we were looking for this time. Angela came to help us, and she was very friendly! She answered any questions we had and offered beverages while we waited for processing. She also gave us some good information on other furniture we were looking at while waiting for the purchase to complete. Overall, we were very impressed with the store and the people! We'll certainly be returning for future furniture purchase! Thanks for the great experience!
Alicia was very helpful in finding us the perfect sectional for our living room. Great store with a friendly atmosphere.
I bought a sectional back in September and they quoted me a 3-5 months delivery time. Ridiculous, but whatever. Well, over 5 months pass and I call the store because it’s frustrating to wait that long. I talked to a manager and we agreed on receiving 10% back for EACH additional month it’s late including this one as compensation. He refunded me 10% back that day, great. I asked if I could get it in writing just case it’s late another month and that specific manager isn’t in the store to confirm. He assured me ‘it’ll be in the notes on your file, no worries.’ Well sure enough, it’s late another month, I call, and I get the ‘oh we don’t know what you’re talking about, we would never do that,’ and tried to gaslight me into thinking I made it up and that the best they can do is in store credit for a rug/accessories, as if I would want to do business with their company anymore. I have never been one to complain as I worked retail for 3 years, but it’s frustrating that they can’t even own up to the deals they make after poor customer service. Ridiculous.
Kevin was super helpful and didn't hover over us, which we appreciated. We made a purchase and we will be repeat customers for Kevin !
My wife and I had a great time shopping at Ashley's in Grandville and we were blessed by all the help Grace could give us. She was great making us feel welcome and showing us around at our own pace. She also did her best to communicate all the details of the products and guide us to what we were looking for especially when we had no experience. Thanks Grace for all the help!
Josh was very helpful and searched out the best deal for us. Very happy.
Deb Fox treated us well. She showed options that suited our interests, made good recommendations and gave space to make a decision. Knowledgeable. I really appreciate her style of sales. Well done!
Just a great place to shop the are personal advisor help us and we get a great deal
I made an appointment online to look at a new recliner. I also asked about TV stands after trying out the features and fitment of the recliner I was interested in. The sales rep Caleb was extremely helpful and informative. He was able to order the TV stand I found on the Ashley website. The staff was friendly and the building was clean. They offer beverages too! I will be shopping at this location again to replace our couch later this year!!
Kevin was very helpful! He was there when we needed him and gave us time to look around alone as well!
I loved the great customer service that I received from Josh, he was very helpful answering all of our questions about every need. Thanks Josh we will be back.
Deb was amazing, she helped us last year with our kitchen table and we saw her again this year and she helped us with our new mattress. We were very pleased with her professionalism, customer service, and all of her help. Thank you!! Forget 5 stars, Deb gets 20!!
I found so many pieces of furnishings that suited me really well. My sales associate, Angela, was extremely helpful in finding just the right things for me. She didn’t try to “sell” me on anything I wasn’t looking for but simply listened to my wants and showed me my options. Ashley Homestore has a beautiful mission statement, which seems to me, just as important if not more than simply selling home furnishings. They honor and respect their veteran clients and go above and beyond to demonstrate that. Very happy experience.
I had the best sales lady. Lozy is awesome! Great personality and very knowledgeable.
Grace helped me find just what I was looking for, and for a great price!
Wonderful place! Alicia helped us out and she was super friendly and sweet. She was funny, helpful, and very kind. She helped us fine a bed we liked, but we chose to look at mattresses first. She almost immediately sold us on a new Purple 4 mattress and adjustable base. She told us everything we needed to know, let us make a decision and helped us with every step. Ashley Home Store itself is nice and laid out well. It was clean and very nice. We needed up financing and she helped us out with making a decision what we could afford and everything about purchasing. Overall, I definitely recommend this store if you are looking for furniture or a mattress/bed. Definitely ask for Alicia because she's so helpful and not to mention absolutely gorgeous too.
I am happy with my purchase the terms and mostly the customer service
Great Service today
Angela was very professional knowledgeable and informative and really took the time to assist us with couches that we were looking for. She is down to earth friendly and was wonderful assisting us as we made our selection. We will definitely be back! Thank You Angela for the great service!
Debra was so easy to work with! Very nice and very knowledgeable. Always answered our questions and didn’t try to talk us into anything we didn’t want! It was a great experience highly recommend!
Stu helped us find a great sofa for our basement. He was knowledgeable and helpful. Pete the store manager helped us pick the final sofa. The team truly cares about veterans. I highly recommend going to Ashley in Grandville for any and all of your furniture needs.
6/18 after waiting 8.5 months we did get the correct sectional but with a broken wedge. Ashley did send out a repair guy the next day and he fixed the piece. The couch is very nice but I don’t know if worth the wait. 6/15 delivered finally, broken wedge section! Let’s see how long this takes. Ordered in early Oct 2021! Ok-5/26 been told in warehouse in week and half, should have within 3 weeks! Let’s see what happens!! I’ll put money on no-show! Ordered a sectional, no special upgrade or anything, in early October 2021 it’s March 18th and no couch yet. Update 3/19: early to mid-May for a sectional ordered early October 2021. Literally the save version of the floor model. We called, didn’t get a call with the update. 5/5/2022 we were told at the end of March we would “probably” get our sectional mid-May. No calls to warn us yet. Ordered early October 2021, no special requests. If not May we’ll probably be canceling the order. 3/29 nothing! The sectional that was literally the same as the floor model remains evasive. 4/12 no couch yet! To be honest we keep forgetting that we’ve ordered a couch. Personally I think it wasn’t ordered until we called and asked about it.
Would love to add a comment on my experience, but any time I try to stop in this store during the listed hours, it isn't open; which isn't a great customer service experience to go out of your way only to waste your time. One star for now… Edit: I returned to the store late morning on a busy Saturday and was able to successfully shop this time. I had a mixed experience. I found a few pieces of furniture I really like but discovered everything is on back order 3-6+ months out. I understand it is outside the stores control and am trying to manage my desire for instant gratification against getting what I will be happy with a long time. However need it to furnish my new home so me and my girls aren’t sitting on the floor. The first couch I liked was a sectional, I found out was actually in the warehouse due to a customer who ordered the wrong set up. I hurried home to take measurements and the store allowed me to take a cushion home to verify colors before I placed the order. We didn’t have two measurements we needed for the two different couches so we kept calling the store to be put on hold or told the sales person would call back. After about an hour I finally got the information I needed and got back to place the order, but the sales guy kept trying to add more to my order with other items. Finally I firmly said no, just get me the couch for now so I can think on the other things. At check out, we discovered someone else bought the couch which I wrongly assumed he’d prevent from happening while he tried upselling me other things. I was back to square one which upset me that they didn’t help move the sale along when I was mostly waiting on them. I have placed an order with them on another furniture set, paid in full, and will be interested to see my experience in getting it. I’ll be sure to add the final update on the outcome.
I bought a sectional and love it, and love my salesgirl Grace at Grandville.
Angela D. is an excellent listener who takes the time to understand why you are looking for a particular piece of furniture, how you'll be using it, and considers your budget. She is not pushy and tells you straight why something costs what it does and how long it will take to get. She will keep in touch with you, but not be annoying. Will work with her again if I need more furniture.
Was able to get helped right away when I walked in the door and had a very good experience in placing my order.
Loved it so much, Debra was great in helping us furnish our new home!
Our sales person Debra Fox very helpful, professional, and nice. Her and other sales men where trying very hard to help us find a table we seen at other store. Which was very nice of them to take the extra time. 🥰
I bought a couch today from Ashley +outlet. The salesman I worked with was Stuart Hoekstra. Usually I don't like dealing with salesman but he was very helpful and was not pushy, he did a great job and I will be back to buy more furniture because of him. Thank you Stuart!
Debra was awesome to work with and wasn't pushy. Overall, it was a wonderful experience and we got exactly what we came for!
Great Experience!! Our Salesman Stu was super helpful. He wasn't pushy or crowded us like other places. He gave us room to explore but was close enough to ask for help when needed. He helped us find the perfect couch for our needs without over selling anything. Highly recommend shopping here.
Very helpful, nice and quick service.
Very helpful and knowledgeable staff and didn’t feel pressured! Process was quick and easy!
Josh was very knowledgable, helpful and just a cool dude!
Had a great experience shopping with Walker at the Grandville, Mi store!
Awesome experience! Deb was amazing.
Andy has been amazing to work with! We really appreciate all that he did for us and helped us get the right pieces for our house.
Saw the Ashley store for the first time as I was returning from a shopping trip and decided to go in and check it out. I was greeted by Lozy, a very friendly and caring young saleswoman. After explaining what I was looking for, she went out of her way to show me several rocker/recliners in my color and fabric choice. She was extremely knowledgeable and helpful; I ended up ordering 2. I would definitely recommend this store to friends.
Ask for Stuart. He's the best
Debra was AMAZING & most helpful
We had a great experience with the Ashley Home Store! There were affordable options and Deb, our sales person, was amazing and helpful! The process was fast and easy, and we will be shopping there again!
will re rate again after our furniture arrives so far we are happy great Sales person Delivery was made on time and item was what we order over all great experience. still have one chair coming special order fingers crossed 🤞 now 4-1/2 Stars
We had previously purchased furniture from another Ashley Furniture location, with mixed feelings. But, after our house recently burned, we were in need of all new furniture. And from the moment we stepped into THIS store, we were BLOWN AWAY at the level of service we received from Lori “Lozy” Harris! She was extremely knowledgeable and no pressure, which was exactly what we needed. She learned our taste and guided us seamlessly into finding everything, way easier than we would have completely on our own. And trust me, I usually don’t like salespeople ;) You won’t regret stopping in to see Lozy!
All in all had a great experience. I will caution other customers to do their research, and if you can, don’t be in a hurry to make your decision. The nature of sales can have a tendency to make you feel pressured. So know that going into your search, and do your best not to rush. Associates we’re kind and personable, and they were willing and able to match the price and promotion discount I found on the Ashley Homestore website, which I greatly appreciated. I saved money, was able to shop locally, and found the couch that fit my needs.
Very friendly and a no pressure sales environment. Andrew was great.
For over 3 weeks Lori (Lozy) worked with me and helped me every step of the way. It was amazing to walk in every few days to go over ideas and packages that were available in the store. She was very knowledgeable and helpful with every selection that I made. Lozy was very personal and down to earth, which made everything run very smoothly. I would highly recommend stopping by and seeing Lori for all of your furniture needs. 10/10
Deb was amazing 🖤
We just bought some furniture from Ashley In Grandville, Mi. We had never been in there before but the store and the selection was really impressive. Our salesperson Andrew was extremely helpful and not pushy at all, but helpful. We will definitely be back for future furniture needs.
We had a very positive experience at Ashley's. Angela was very passionate about the fact i was a veteran and that her store represents veterans in a big way. I believe the quality furniture sold itself and the sales staff was there to assist in anyway possible.
Alicia was very helpful. Did not feel pressured at all.
My wife and I were looking for a new couch. We had previously purchased a couch from this location, and after searching Amazon we decided to look here. We had met Rob previously as we looked for a new bed for our daughter, and he was extremely helpful during that process. In both instances of working with Rob, he listened, didn’t push, and helped us look at items that were within our price range. In this case, he helped us find an extremely comfortable quality couch, and we’re thrilled! We appreciated his expertise and relational posture throughout the entire process. Thank you, Rob!
Andrew treated us very well. Helped us find the perfect sectional for us, and was direct, knowledgeable, and honest. Great experience.
Went to an Ashley Furniture store for the first time and highly recommend! Carolyn was awesome at finding a payment plan that fit my budget, and explaining everything in great detail. She helped me explore all of my options, and I did not feel pressured at all to buy anything “extra”. I did not feel like I was talking to a seller, and the application was smooth and painless. I left the store feeling satisfied with my purchase and experience, and am looking forward to my new furniture!
Got a great deal and was assisted well by Andrew! Appreciated his patience! Also helped us get the date we needed to come pick up our furniture! Happy to have bought my couch here!
I went in to just look. Had planned to shop other stores as well for a mattress. I was treated so well with no high pressure. I was asked what prices I was considering and was shown everything. I was treated with friendliness and kindness, it was such a pleasurable experience I bought from Ashley. True salesmanship. I give them a 10+.
Deb is an exceptional sales person. I highly recommend her for all your furniture needs. She puts the customer first and is very warm and friendly. I will definitely return as a repeat customer because of Deb.
Great experience shopping for and buying our furniture. Carolyn at the Grandville store was very personable and was helpful with answering all of our questions. Also loved the fact that we were able to look around the store for a while without getting hounded by sales associates.
Caleb helped me find the perfect recliner for my husband. I had specific requirements and Caleb met them all. No pressure or oversell. Brought my husband in to try the chair and he was very attentive and understanding to medical needs. My husband is a veteran and was treated with respect and lots of handshakes and thank you’s. Beautiful store! stop in and ask for Caleb. He is great!
Josh at the Grandville, Mi store did an amazing job explaining everything we needed to know about purchasing a new mattress. My husband and I learned more than I ever have about mattresses. I appreciate knowing that the investment we made in our sleep was a good one with Ashley furniture 😃
Fantastic no pressure sales team. Stu was fantastic and spent several hours walking the store with us. Quentin assisted with finalizing all forms and was so very kind. I’ll be back to this store based on the kindness and courtesy of staff. Thank you.
Working with Lozy was a pleasure. She found a great deal on a piece of furniture that I loved! If you stop into the Grandville store make sure you ask for her!! Thank you Lozy!!
We worked with Andy to find a new mattress. He was fantastic. He wasn’t pushy and he definitely knew what he was talking about. He was great with our kids, too.
This was our first time visiting Ashley Home Store. We were greeted by many friendly faces but in a non pressure setting. Andy took the time to guide us through our mattress options based on our needs, I have chronic neck and back issues. We haven’t bought a mattress in over 15 years, so we had no idea what to look for. Andy made it very easy. We also found a nice bedroom suit that I didn’t see online, so definitely worth the in person trip to see what they have. We weren’t quite sure about making the purchase that day, so Andy prepared the order and allowed us plenty of time to make a decision. We will definitely be going back as we furnish more rooms of our new house. Thank you Andy!
Lozy was wonderful to work with and made us feel welcome as we shopped 😊
Our sales rep promised 6-7 lead time on our couch, he has since been fired and it’s been 5 months. I called a month ago and they promised to have someone call me and I haven’t heard back. Last weekend I asked for my money back and they said I can’t have it. It’s over $1600. The GM promised to call me on Wednesday and it’s now Sunday, haven’t heard back. Now I will insist on my money back and never go there again. I questioned our sales rep 3 times before purchasing and he promised all shipments are always on time. Please don’t be fooled. Ih wait, not to forget the drunk salesman that tried to sell me a table. That was uncomfortable.
We purchased a bedroom set and kitchen table and chairs. Lozy was incredibly helpful and informative. She had a great personality and was so fun to work with! Lozy was also very patient as we went back and forth through a lot of options. She got us the best prices possible.
We had a wonderful experience shopping for a sectional at Ashley Home Store. The sales representative was exceptional. We will definitely be coming back to shop soon!
Amazing experience! From the time we walked in to the time we left not only were we taken care of but our toddler was welcomed as well. Got her energy out and had a hassle free purchase.
We found our perfect leather couch and we’re quoted a very reasonable price. After two days of consideration we called to buy it. Our original salesman wasn’t there, but a manager and Deb took great care of us, getting the previous quote after some back and forth. Great experience!
Andy was super nice to work with. He was very helpful and answered all of our questions without being pushy. Will definitely recommend Andy and Ashley Homestore to others.
Upon entering the store I was promptly greeted and immediately assisted with what I was searching for. Great service: friendly chatter, yet given a good time alone to browse and try out beds. I was a little disappointed when returning home to find the same bed for cheaper online, however, when I went back into the store the next day they price matched the value and refunded me the difference. Amazing service!!
We really appreciated Carolyn’s patience with us and her willingness to work through various scenarios. Great experience! Thank you!
Horrible experience, was promised a mattress a certain date said it was in stock at the wearhouse , day of the delivery did not receive a phone call that my mattress was not going to be delivered even tho The day before it was confirmed that the mattress was going to be delivered so I’m confused. Now I have a foundation and no mattress for weeks
Really enjoyed working with Stu, he was available from a distance but not hovering. I had a budget and they worked with that. Very friendly staff
Very helpful from the time I walked in as I knew what I wanted and he set me up.
Grace and Quentin were amazing to work with and very patient in helping us figure out the furniture that would fit our needs for our large family ❤️
Sales person Alicia is so friendly and no pressure to buy ! Chis is amazing with help on Decor and colors / big asset for this co. !! Being in painting and Decor for 35 years …. I can say Chris really knows this goes with that … and is an expert in the Decor field!!!! Thank you Chris for all your help - your a true professional!! Definitely recommend Ashley furniture in Grandville.
Absolutely wonderful experience from start to finish. We were greeted right away, offered a beverage & after finding some pieces that we were interested in, Debra Fox was able to assist us & answer all our questions. This store has a large variety of items at all different price points, which is perfect for any budget!!! Their setup is also very tasteful & super helpful. It made it easier to envision different pieces in my own home. Each employee we interacted with helped make our experience a great one. I highly recommend this location & definitely ask for Debra!!!
Grace was super helpful! Such a nice girl! Thanks for suggesting the couches I just ordered!!
Had a great experience while looking for furniture here. Grace E. Was amazing to work with. She was informative and didn't hawk over us like other places we visited did. Kept us updated on sales and made the buying process easy. Now we wait and hope our furniture comes in sooner, than later!
Deb was super helpful! She answered all of my questions. She didn’t hover over me but respected my time I needed to decide. Lots of options to choose from at different price points. Nice staff.
Best furniture shopping experience that I have ever experienced.
A clean store with friendly, helpful staff. Easy selection and purchasing experience.
The staff was super helpful and the furniture selection was really good. They helped us to find exactly what we were looking for.
Deb Fox is a great person to work with. We love her and will buy from her again 💕
Good customer service and not pushy.
Debra was wonderful and made our Ashley Furniture experience easy and fun!
Lozy was very helpful and laid back, she pointed out some items I would have missed and made the experience super easy even with 3 kids running around.
Great service! Caleb was extremely helpful!
Angela was very helpful and pleasant, she answered all my questions! I would recommend her to friends and family!
We haven't yet received our bedroom set. They said would be 3-5 months and it hasn't been yet. However, it's been almost 6 weeks and we haven't gotten any communication from them. It seems like we are not on their radar on backlog updates. It also feels like they are not working on our behalf. I will update this posting when the product arrives. Update 2/4/2022 still no furniture--still no communication. Been over 5 months.
Alicia was super helpful and everyone was so nice! We found the perfect entertainment center for our home! Even with a little bit of a wait due to some shortages, everything went smoothly. Highly recommend checking them out! Ask for Alicia!
Alicia was great!! She helped us get our stuff at the warehouse the same day, AND dealt with my kids in the store. Thank you so much!!
Recently went to Ashley‘s in Grandville to purchase furniture for our new condo. We had the pleasure of working with Andy who was wonderful. He gave us great design ideas of how to set up our rooms with furniture that complemented our needs. He helped answer all our questions and took the time to make sure we were satisfied with our choices. He reviewed our paperwork and purchases one by one to make sure we had every piece correct. A no pressure situation which made our experience a success. Thanks Andy, we will send family & friends your way.
Grace has been helpful throughout the process.
Helpful and had exactly what we were looking for, the experience was great and if we had questions they had the answers we were needed. They also had the ability to bring the furniture to our house and bring it into our living room
Went in to the Grandville MI store and was helped by Deb Fox. She was helpful and informative. She made sure we knew what we were getting and what our options were. Would highly recommend her and Ashley Home Store.
We got a great sectional at a great price!! Thanks especially to Andy for staying after closing to help us wrap up our purchase and make sure we got just what we wanted.
Make sure to see Carolyn at the Grandville location, she was very helpful!!!
Such a wonderful experience! My husband and I just purchased a clearance love seat for delivery, and Josh was very helpful through the whole process! As we were checking out, another employee offered me a glass of wine! We are so excited for it to come so we can enjoy it! This store will definitely be our go-to for future purchases! 😊👏🏻
Grace was amazing at Ashley Homestore! She let us look at put own pace while making suggestions on some furniture as well! She was very patient as we looked and answered all our questions perfectly!
I never thought it was fun to buy furniture, until we met Deb Fox! She was very relaxing to work with and we never felt pressured. She was knowledgeable on the product and worked the best deal for us and made sure we were covered for delivery. We will be seeing Deb again for future furniture buys.
Is very friendly and helpful. Easy selections and colors choose from in store
Very good experience, Andy was great to work with!
Our experience was the best. We were shown various mattresses and allowed to pick the best for our needs
We had a great experience at Ashley Furniture in Grandville. Our sales associate Carolyn J. was very helpful in finding us a counsel for our basement. We will definitely use her again in the future.
Angela Drozd immediately acknowledged my presence when I entered. I explained that I had just moved into a new apartment and was just kinda browsing. She walked with me around the store showing me various pieces. I had mentioned I really could use a coffee table. She began showing many different tables I eventually came across one that I adored. I decided to purchase the coffee table and Angela made the experience relaxed and awesome. Exceptional service!
Went in to check out the new store. Initially the staff was friendly and low pressure. Until we stepped into the mattress area, then the high pressure sales tactics began. Salesperson was friendly but very pushy. Promised a $25 gift card for trying out Purple mattresses. Spoiler: the gift card never showed up in my email. Just another high pressure sales tactic/empty promise. I recommend shopping elsewhere.
Caleb was great to my parents and I. Thank you for your patience!!
Andy was cool. Explained everything they were doing and left me without questions at the end of the transaction. Found a nice furniture set for my new home. Will take a long time to get it but that is the way it is right now. Good experience
We purchased our dining room table with the help of Stu. He did a great job of reviewing our options and making sure all of our questions were answered. My husband and I will definitely be back to look at the rest of their inventory!
Grace was a excellent sale's person, she answered all of our questions.
Clean and set up nicely. Employees are incredibly pushy and that's just not for me.
Great selection Debra f. was great
Caleb was very helpful and informative to assist us in making our purchasing decision
Andrew was a great help in finding matching reclining chaises . I’m sure I will be starting a trend and more people buying the same .
Very friendly and helpful staff. We were greeted right away and given some great info upon entering the store. We were then given plenty of time to browse without someone crowding us or following us around. When we were ready to make a purchase, again we were helped very quickly. I would definitely shop here again. Stu was very friendly, helpful and knowledgeable.
We had such a great experience picking out our couch and entertainment center! Grace made the process super easy and enjoyable. When we found a few pieces we were interested in, we wanted to take a couple days to consider our options and make a decision - and Grace was totally okay with that! She even set us up with a follow-up appointment to come in and place the order. We never felt pressured to make a decision. I would definitely do business with them again!
Josh had a wealth of knowledge and made the decision process a pleasant one. We are very happy we decided to stop at Ashley.
My wife and I went into the Ashley furniture store in Grandville Michigan on January 14. Upon entering the store we were pleasantly greeted by Deb Fox. We explained that we were looking for a new living room furniture dad took us through the store as if she was a family member, allowing us to sit and lay on the furniture shop at our leisure absolutely no high-pressure sales. In a world severely lacking customer service Deb was a refreshing surprise. We purchased our living room furniture with confidence and a new faith that customer service may not be completely dead. Thank you so much and I’m sure we’ll be back.
Alicia was awesome and quick to find us the perfect recliner couch for a grey deal !!
Debra Fox did an outstanding job helping me select a mattress. In addition to being knowledgeable and friendly, she was helpful in getting me in and out in a timely fashion. I will definitely be returning for future furniture needs. Thank you Debra!
We visited the Ashley Home Store in Grandville, and had the most wonderful service from Deb! She was so friendly, knowledgeable and it was a delightful experience. We were having so much fun we hated to leave. So happy with our purchase and the service we received!!!
nice selection of furniture. Friendly helpful staff. Grace was our salesperson. Very nice & helpful.
We worked with Deb to get our mattress and she was so great! Super friendly, personable, and helpful!
Very friendly staff very helpful but not pushy . She kept showing me tv stands and I wasn’t finding one I liked. She was very kind
Alicia is a great salesperson! She introduced herself right away and then inquired as to what we were looking for. She was able to show us the exact sofa’s we were interested in. She was helpful, informative and VERY pleasant to work with!
Friendly and not pushy. Very helpful on any questions we had.
Beautiful experience with all the staff. Deb was perfectly perfect.. will refer
Niki was great! Explain everything to me!!
Stu was friendly, professional, & straightforward. We didn't feel pressured into our purchase. The store made us feel comfortable and welcome. We liked that we could set up an appointment when we came back to purchase.
We are so excited to get our new Purple Hybrid 3 with adjustable base! Thanks to Caleb Sepeter for his patience and professionalism! We took our time, and he absolutely never pressured or rushed us!
Love shopping at Ashley Furniture. Grace was amazing and very helpful.
Best experience in a long time! Debbie was amazing and so friendly. She spent much time with up. We never felt rushed or like she was talking us into something we did not want. The store manager was amazing as well. We have bought at Ashley before and are so happy we found Debbie!
Alicia was the greatest! I needed a table for ones place and made it happen! I love my purchase!
Carolyn Jaglowski from your Grandville location was a great Sales Associate! She went out of her way to make sure we looked at all the options we wanted to see. She wasn't pushy and listened to what we were looking for. She really took time to help us. She is a keeper! Hopefully she is recognized for everything she does for the company. We have been shopping for furniture for a while and she was hands down the best Sales Associate we had. Can't wait to get our furniture. Happy to hear that you bought product in advanced to help with turn around time.
Great service! Very friendly, very helpful!
Stu was very helpful in searching the sales floor for what we were looking for. He was easy to work with and we are looking forward to our new pieces and doing business in the future.
I'm leaving 3 stars because the store is gorgeous and the manager was pleasant, but that cashier. Her attitude was horrible. I tried to have them look up my Synchrony account for me and she called them and stated that I didn't have one. Um yeah I do. I had a payment go through today. Then the sales person kept trying to get me to apply for a different credit line stating that it's a soft pull. No. I have a credit line through Ashley already. I do not NEED another card. So anyways I went home and grabbed my card and completed the transaction. I'm absolutely not impressed with this store like I was with the Ashely in Brandon Florida. I will not shop at this store again even though I begged my husband for a lamp set and picture for Valentine's day next month. It just wasn't cool to be treated in that manner while trying to do business with them. I did tell the manager that I wasn't going to blast them in a review but the more I think about it the more upset I feel. Also at the end I was like "is there an ETA" and the blonde cashier was like "it's on that paper" no it wasn't. It said 3-5 months. No date. I don't recommend this business to anyone. I highly recommend just going online and using the website which is what I'm going to do for my picture and lamps. I hate that because I want to support local businesses and I know this is a franchise location.
A great store! Our salesperson, Stu, was amazing. Helped with questions, without being pushy at all. So excited to get our new furniture!
They are not pushy, they listen to what you're looking for and don't try to sell you just anything to get a sale. They were patient and interacted with our children. The GM also told us they make their own products in the US and they are locally owned.
Everyone is SO friendly! Even the store manager came and personally talked with us & thanked us for business. Highly recommend stopping in.
Carolyn was so great with helping us find the PERFECT reclining lift chair for our mom and we were able to pick it up same day!! Thank you for everything
100% recommend shopping here. Deb and Caleb were so helpful in choosing our new furniture and made the whole process easy. Gave us our space so we could try some things out which I really appreciated but not too far away if we had questions. Great customer service and huge selection to choose from
Very helpful staff, Stu and the manager Pete were kind, patient, and helped me get the best deal for what I wanted.
I really appreciate the kindness and professionalism at Ashley HomeStore. I was helped by Alicia. She was so friendly and knew what she was talking about. We ending up purchasing a mattress. Thank you Grandville Ashley HomeStore
Plenty of options and great prices! Also can't complain about complimentary wine! Caroline was professional and so helpful!
Alicia, our sales person was extremely helpful and pleasant to work with. I will definately request her to assist me for any future purchases.
Great assistance helping us find exactly what we needed within our budget :) Deb was very efficient and knowledgeable
Caleb was awesome! Got us some super sweet deals/discounts. Also, he was a blast to work with, very knowledgeable and funny and also not pushy with the sales. Altogether it was a very comfortable and enjoyable experience.
Deb was exceptional with her knowledge and customer service. 10+ stars.
Good customer service when you are in the store.
Beautiful store and friendly staff. Caroline was very welcoming, helpful and made my whole couch buying experience amazing. Not to mention they’re a locally owned business and who doesn’t love that. Highly recommend
Really enjoyed working with Debra F. at the Grandville location! She helped us with any questions we had and didn’t mind our long deliberation process or our fussy infant. Even though part of the sales employee’s compensation comes from commission, I felt no pressure on which pieces to buy or when to buy them. We actually walked out of the store and called back at a later date to make a transaction. I’m only giving 4 stars because there was a hiccup when we originally called and there was some miss communication - the front desk/call center didn’t send Debra an email stating we had called. Everything worked out in short order! Due to supply chain disruptions we won’t receive our pieces for 3-5 months (this didn’t effect the rating as we knew this going into the buying process). But I will update or add an additional review once we have received all of our ordered items.
Purchased my Purple Mattress from Deb Fox and received it about two weeks ago. I have fibromyalgia and there was NO painful adjustment period, sleeping great and waking up refreshed! I highly recommend that everyone go see Deb and get yours now! She knows mattresses inside and out and will help you pick out the right one for you!
Great selection and price on furniture. I usually hate stores with sales people but Caleb was absolutely perfect. Helped us find the right selection and gave his input without trying to sell us or force us into anything.
Just ordered some much needed new living room furniture! Thanks to Lozy for making shopping so easy. We will be back for any future furniture needs!
Caleb was amazing helping
Highly recommend: Great customer service, Carolyn J was patient and knowledgeable.
Stu is a wonderful salesperson if you want somebody who listens, takes their time with you and helps in anyway he can. Very pleasant and accommodating.
Had a great experience, the staff was professional and helpful, I would highly recommend them
Alicia was very helpful!
Stu was very patient and helpful. Great experience here.
Bought bedroom furniture. They claimed supply chain problems so delivery will be delayed. Asked to be kept informed. Have had to call twice now due to no reply to email inquiry.I can maybe understand a delay, but 5 months? Really? The worst is no communication. A simple 'we know you're waiting but still no delivery date' is better than feeling like we've been totally forgotten. Won't buy here again.
We went in looking for bed sheets and was greeted at the door by friendly employees! We were helped from start to finish by the same lady and left with our first purchase of Purple Sheets! Overall, it was a nice experience!
Excellent customer service! Thanks for all the help Caleb. Make sure and try out the purple grid pillows and mattresses while in the store. You will not be disappointed.
Before I shopped at Ashley Home Store I called to speak with a sales representative. During our phone conversation, Grace answered all of my questions to my satisfaction. My goal was to assist my 95 year young father with purchasing a foam mattress. When we arrived at the Grandville store, Grace was available to speak with us, answering additional questions and as well as remembering details of our conversation on the phone. It was refreshing to note Grace paid attention to details discussed not knowing if I was going to be making a purchase at the store or simply "shopping" around. It is a well known fact, word of mouth is the best way to advertise. Thankfully, Grace did a wonderful job and I love to talk. Thank you Grace, my father is looking forward to having sweet dreams on his new mattress.
Thank you Carolyn J. at the Grandville location. You were so helpful and understood what we were looking for.
Andy was a great help as we tried to make up our mind. He was very knowledgeable about all of the furniture and Ashley’s had a great selection. Very happy with the process.
Grace was a wonderful representative for our needs with a great sense of know how and the process to get the job done. Thanks for assisting us today.
Caleb was very helpful and great with the purple mattress demonstration. He sold us on the mattress.
Caleb was great to work with as well as the rest of the team.
Caleb was easy to work with. Not at all pushy and comfortable with our purchase. We will definitely be back!
Stu was a pleasure to work with finding our new furniture. No overpressuring was very nice!
Super friendly staff and very helpful. Didn't bombard you when you walked through the door like most sales consultants do. Debra Fox was so sweet and personable. Highly recommend!
Stu was super helpful when we went in looking for a couch. He listened to what we wanted and then applied that knowledge to what they had in store & knew his way around. He wasn’t super pushy about anything and I really liked that!
Niki was absolutely amazing!! I will be back for anything I need. 💜💜💜
Andrew and the manager were a great help. Got us some quality furniture at a great price.
The overall experience of purchasing our couch and 2 power recliners was 5 star!!! Our salesman, Andrew, did a great job explaining the various types of furniture, the best qualities of each, and the purchase and delivery options. Can't recommend him high enough and will definitely go back to the store when we are ready to make another purchase.
Excellent service and friendly staff.
Caleb was our sales consultant very nice gentleman
Deb Fox was extremely helpful, knowledgeable, patient and fun with whom to work!
Lozy was great!
Very helpful and beautiful store!! Bought some gifts.
Very nice store - Angela D was really helpful and knowledgeable about their products. She was professional yet personable. Highly recommend.
Deb and Jillian were excellent to work with! They have us a hometown feel.
The person I talked to on the phone handled everything for me after I had some confusion online. He had everything fixed and set up for me within minutes. 10/10 recommend!
Angela was very knowledgeable of the products in the store so I was able to narrow my focus. She spent time discussing my likes and dislikes, mapping out the room layout and how my ideas would work or not. With her help I was able to put together a room that will look terrific and meet my entertainment needs.
Items are great and many items are more affordable compared to some other stores we visited. Only that it took a to process the order.
Angela was VERY helpful and personable. Can't wait to get my rocker/recliner. Thank you, Angela!!
I called about the availability of a living room set. Knowing that supply chain issues are just a part of doing business these days I was surprised to hear that the lead time on the couch we wanted was much better than expected. I spoke with Deb, she was very helpful and we set up an appointment to come look at the set. After looking at several options we ended up buying the set she recommended. Quick and easy purchase. It’s our first time buying from this store and will not be our last.
Didn’t feel like we were being hounded at all while we looked around. When we were ready to buy, the person that help us was friendly and knowledgeable.
Wonderful experience! Staff was very helpful and kind. I was left speechless with the amount of appreciation the entire staff gave my boyfriend for his years of service in the military.
Caleb was fabulous to work with! I highly recommend asking for him at your next visit!
I had an amazing experience at the Ashley Home Store this weekend. I have been looking for some new furniture for quite a while. I had been to every furniture store in Grand Rapids and surrounding areas. A friend of mine told me they just opened an Ashley store in Grandville we should check it out so we did. We were greeted at the door by a guy named Josh. He would be the person helping us out, he said he wouldn't follow us around but be in the distance if we had any questions. That was so nice to be able to shop. I did have questions and he answers for every one of them. I have never had such an enjoyable experience looking for the Items I wanted and he was so knowledgeable to my ton of questions. He never once said he wasn't sure or he had to go ask someone else the answers, because he knew the answers. He was always polite and never rushed me and even worked after closing to finish up. I am very Happy with my shopping experience at Ashley and with the sales person I was lucky to get.
We bought a new mattress at Ashley and were very pleased with the help we received from Paul Hamilton. My wife and I are so happy to have a furniture store with quality items on this side of town now.
Absolutely amazing customer service, Angela was incredible to work with. Will definitely shop there again for future purchases.
Staff is very friendly and allow you to shop without pressure
SERENA was awesome . She was very helpful. Will definitely be going back to that store. Thanks a million guys
Debra and Josh were amazing to work with and helped us with our entire furniture process! They both provided incredible customer service and I highly recommend this store! We will most definitely back for more furniture in the future.
My salesperson was Lozy and I can’t say enough great things about her! I was not sure what I wanted and didn’t buy anything my first time in. She was so patient and helpful. Lozy definitely listened to what my needs and preferences are. I strongly recommend Ashley Furniture and Lozy!!!!
Paul Hamilton was absolutely amazing he made the process quick and easy and made us feel very special for being veterans.
Debi was so informative, very personable and we look forward to the amazing furniture to arrive.
My wife and I went to Ashley’s on Black Friday looking for some new furniture. We were greeted by Andy, and he welcomed us to the store and offered us some beverages. We had some questions about some of the furniture and he was very thorough and knowledgeable. We always buy durable well made furniture, and Ashleys is the place to get it.
The knowledgeable sales people and the quality of the workmanship.
Carolyn was extremely helpful and very open to our own opinions. We felt we could be completely honest with her and found us exactly what we wanted.
Caleb did a great job helping me get what I needed
Debra fox was the bees knees 😋
Stuart Hoekstra waited on us. He was very professional and helpful. I would recommend him to anyone who wants to shop at Ashley.
Caleb was a fantastic salesman to work with. He helped us work within our budget and was very patient with us as we tried to make our decision.
I had such a delightful experience at Ashley Furniture. Carolyn was attentive and listened to what I needed and wanted without trying to push me into something else. I highly recommend Carolyn at Ashley Furniture in Grandville, Michigan.
This place has nice furniture and beds but the staff is overwhelmingly aggressive. You can't look around, they are hovering and following you everywhere! My wife had to be really direct with a sales lady here and tell her to leave us alone because she just wouldn't go away!
Deb did a wonderful job helping us find the perfect kitchen table for our dining room! It was a very welcoming and smooth experience.
Very friendly folks. Thanks for making my day. 😊
We are thankful once again for a great furniture shopping experience. I have bought appliances, and furniture for all parts of my home at Ashley. The quality, durability and customer service are 5 star quality. Thank you to the sales team who worked hard to get us the best pricing but also listened to find us what would work in our home. We always enjoy our shopping experience at Ashley and would recommend anyone who is in the market to make Ashley HomeStore and Outle your first stop. You will not be dissapointed.
Deb was extremely personable. We started our search process months ago before ur new house move was complete and came back asking for Deb to finish the sale process. The sales experience start to finish was excellent and I would highly recommend the store and Deb.
Paul was very friendly and funny. He went out of his way to make sure he explained everything about the mattresses and what would make us feel more comfortable. He made our shopping experience very pleasurable! I would definitely come back and see him again!
Had someone ask if we needed help right as we walked in. We asked to just look around and everyone respected that. When it was time to make some decisions we had someone walk with us and show us many options. Very helpful.
Paul greeted us with a warm welcome and allowed us to led us to exactly what we were looking for. Made the transaction smooth and effortless! I know who I’m going to for our next furniture purchase! Thanks Paul!
Great customer service!
Top notch experience with Paul! I walked in after a days work. He offered me a beer and showed me the chair I’ve been dreaming of for my living room. He was able to price match with what I found online. I was in and out of there with plenty of time and money to grocery shop before picking my dog up from the groomer. Have a great Thanksgiving with your Marine, Paul! Thanks for raising a man to fight for our freedoms! May God bless him and keep him 🇺🇸
It was a welcoming environment and the people were very nice and enthusiastic. Alicia did a great job attending us and helping us find the perfect sofa. Thanks again Alicia!
We were greeted immediately on entering the store by Paul H. Paul was very professional and pleasant when asking us about our shopping needs. We were looking for a couch with power recliners. He patiently presented us with several options in a broad price range, pointing out the differences between each couch. He was very knowledgeable of his products and sought to gain information from us that would help him in making recommendations to us about which couch he might suggest to us. Overall a pleasant shopping experience, and that’s not something I often say. The quality of the products was readily apparent as he showed us the different options on each couch.
We worked with Angela D. and fell in love with a sectional for our living room. She listened to our needs and helped us draw out the floor plan of our living room to determine the best layout. She showed the on features the sofa in detail which increased our confidence in the product, which we needed because this is our first quality piece of furniture purchased as a newly married couple. Angela is extremely personable and is so easy to talk to and work with. She paid careful attention to our wants, needs, and never once pushed us to upgrade or purchase additional furniture. Angela got us the best price, and the estimated delivery time is the quickest we have seen in our furniture search. We will definitely go back to see Angela the next time we are ready to purchase furniture!
We were first time visitors to this store. There was so much to see. And found a competent help in Paul. He was very informative and helpful. We bought a recliner love seat, and bedroom set. Looking forward to a new chapter in our lives..
We recently went into Ashley Home Furniture store to browse and were greeted by Caroline who was awesome and helped us with our purchase of a high top countertop kitchen set. They have a great sale going on now and the price was great. If your looking for some quality furniture I highly recommend stopping by and seeing what they have available.
The gentleman that helped us has only been there for one week and he did a wonderful job. Highly recommend them. 😍
They have a large selection and great prices!
Great experience! Everyone was super nice and extremely helpful. This was my second experience buying furniture and the entire process was smooth and painless. I will definitely shop here again. Deb and Quinton were wonderful!
Paul Hamilton was fantastic, helped us find everything we needed for our home just in time for my Christmas party! Thank god for ppl like Paul. Friendly, funny , nice and cool. Great experience here wouldn’t go anywhere else!
Lozy was very helpful and answered any questions we had.
Friendly staff. Don’t try and push purchases on you. Best furniture shopping experience I’ve had.
If I could give 20 stores I would! Andy helped us out and the amount of information he knows about furniture is astounding. He is personable, friendly, and he just made us feel so comfortable. After 2 hours of hanging out with him, the next day we decided to go back and buy the couch of our dreams. All thanks to Andy. Thank you!!!
We had excellent service from a knowledgeable salesman. I purchased 2 beds, will go back for furniture as well!
Changing my review two months after purchasing furniture from the store. Our initial sales experience was positive - we knew exactly what we wanted and were told we would have the sectional by the holidays. After ordering, we received no communication to confirm our order or tracking. We called and the sales manager made excuses for why we were told by the holidays and said we would have it by January. We have since called again and now they’re telling us February. We still haven’t ever received an order confirmation or any communication noting our delivery was pushed back or any explanation for why we were initially told our furniture would be in by the holidays. Once we receive the sectional, we have zero interest in ever purchasing furniture online or in-store again.
Caleb was great to work with. We got a reclining chair at the Wilson St location. He was a pleasure to work with!
Caleb was an amazing sales associate!
I recommend how well built all the furniture is and the staff is unbelievable very helpful and treat military amazing as a fellow service member. I would recommend Paul at the Grandville location he's very knowledgeable and helpful.
When we walked through the door we were greeted with open arms by Alicia and treated like family members it was a great experience, the staff members are very friendly, respectful and professional .
Deb was so helpful from the moment we walked in. She remembered us from years ago at a different store. She put us, as the customers, needs first. She went above and beyond to make sure we got the best deal she could offer. We had phenomenal service and will recommend everyone go to Deb at Grandville Ashley Furniture Store!! Thanks again!!
Caleb was very informative and easy to work with! He made our shopping experience very seamless and easy. Excited to get our new sectional!
Grace was very pleasant to talk to. She seemed very interested in making sure I was satisfied. I'll probably be back.
I purchased a couch and love seat set, I can’t wait for its arrival. Immediately upon entering the store you are greeted and offered assistance to help you find what your looking for. The person who assisted me was very easy to talk with, she made the whole purchase fast and easy, and answered all my questions. With furniture talking months for delivery now a days I’m hopeful that my set will be quick. This particular set I was told is a quick one. We purchased the extra protection plan also. They will come to you to remove any stains or fix any damage to your furniture. If they can’t fix it they replace it. Overall I’m very happy with my experience and would recommend them if your looking for new furniture.
We were very happy with the service and selection Paul is who helped us he was friendly and helpful without being pushy… NO used car salesman vibe 😂 We will definitely be returning in the future
Had a great experience at Ashley last night. Deb Fox was wonderful to work with and we are excited to receive our new furniture!
Thanks to Mr. Quentin & Mr. Andy for their awesome help in finding the perfect furniture for our new home!!
Wonderful experience! The service was great and I found everything I needed.
My wife and I went to Ashley HomeStore to window shop (with no intention of buying). We were greeted by Paul Hamilton. He was welcoming, funny, helpful, and not overwhelming. Paul listened to our needs and found the best solutions for us, based on our feedback. When it was time to buy, Paul and Josh Grindle helped us get the best price possible. Everyone in the store was helpful and kind. It was a joyous furniture shopping experience. Don’t bother shopping online, go to the store and purchase, it’s totally worth it!
Paul was amazing and friendly. Very funny and great to work with! Would recommend him and the store to anyone.
Found a great dining table today. Alicia was a fantastic help!
No service and very rude. Will take my business else where.
Carolyn was very helpful!
Nice bright store, lots to choose from, friendly people.
Absolutely loved working with Carolyn to pick out my new bedroom set and living room decor!
This store is absolutely incredible! When we arrived we were warmly approched and greeted by Carolyn. She was fantastic!! Her level of OUTSTANDING customer service that my brother, dad, and I received from her and this store was high level! I will be recommending this store and Carolyn to everyone I can. Thank you so much Carolyn for the customer service you gave us tonight. It is much appreciated!! -Ari, Cole, Kevin
Paul was friendly and helped me alot to fine what I needed. Great guy.
Our salesperson was very nice and took a lot of time with us. Chris the designer was very helpful in picking out matching accessories.
Excellent business, I would recommend going here!
The Ashley HomeStore had a great selection and the staff was very helpful. I worked with Carolyn and she was able to help me find everything I needed to furnish my new house!
We had a great experience at Ashley Home store. Debra Fox was a huge help and made our shopping and purchasing easy!
Lozy helped us find the perfect dining room set with limited availability. We pick it up tomorrow complete our new home!
First and foremost.. see Lozy! She is AMAZING.. She is so helpful and didn’t make us feel under pressure at all.. and her ideas were fantastic!! She is the #1 reason we ordered our furniture today!! ( they even had a few things available today- even though we didn’t need it quite yet!!) Next.. the selection is great, the store is well put together and we loved how they divide the store based on style.. In short- visit the store- see Lozy and order some furniture!!
Our experience at this new location was great! The place was clean, organized, and they had a really good selection of farmhouse furniture which is right up our alley. Grace helped us and was really sweet and knowledgeable. She checked in on us, but gave us space to make decisions that were right for us and our budget. She offered us drinks and then gave us a great discount at the end of our checkout. We’re happy campers!
We worked with Lozy today to buy a new dining room table. She was excellent and went above and beyond for us! She provided very helpful information and was not pushy about anything. It was a breath of fresh air to work with Lozy! We will be returning to Ashley Furniture and asking for her again in the future.
First time in the store and we loved it! Alicia was amazing and great to work with!
Caleb was fantastic to work with, very helpful with selecting a end table and cocktail table!
Very friendly & accommodating.
Stu @ Ashley in Grandville did a great job and set us up so we could take the chair with us same day. This is huge in this day with lead times on furniture.
Caleb at the Grandville store was amazing!! Helped us find the perfect mattress!! Thank you so much!!!
Awesome experience with very welcoming & helpful staff helped me find the perfect mattress and bed frame! thanks again you guys!
I enjoyed my experience at Ashley Home Store. Lozy was really easy to work with, a very nice person. So much beautiful quality furniture!
Walked in and was able to leave with a mattress same day! Very help staff! Will be coming back
Alicia was a phenomenal help to us while we were picking out a new couch, bedroom set, and mattress! She showed us multiple options and talked us through every detail! We are very happy with our decisions and couldn’t have done it without her! Thank you so much!!
First time in the store and had a great experience! A glass of Moscato for me and a beer for hubby to start out with. No pushy salespeople, thank goodness, but a wonderful salesguy named Paul Hamilton and his cute dimple boss Josh were kind, fun and very helpful. Can’t wait to get my new furniture!!
They were extremely helpful and eager to answer all of our questions! Top notch service!
So happy this is here! Needed a new mattress and checked out their sleep center. The staff were amazing to work with and super friendly! I didn’t feel like I was being followed for a sale or anything and they were awesome in even including my 2yo son in the “hunt” for a mattress. Not only did I get a great mattress for a great deal, but they also partner with an organization to help get beds to kids who don’t have one so they don’t have to sleep on the floor. ❤️ We’ll be back again in the near future for new furniture too!
I went into the store to find a desk chair. I was greeted by Stu and he was very accomadating and showed me Ll that they had in store & online. He left me alone to wander at my leisure. I did purchase a chair and very much appreciated the non pressure approach to my shopping experience.
Today my wife and I visited the new Grandville location for Ashley's Homestore. I try and spend my money with fellow Veteran supporters. And I must say I was impressed with my overall experience. We were meet at the door by a sale associate named ( Nikki). She was new and not sure on a few things, but she made up for that being super friendly and down to earth. She didn't try to sell our the whole store and help us pick out a great mattress. I was so impressed that we purchased additional furniture because she was so helpful. I would also like to give a shout to her coworker (Q). He helped her navigate areas she may have been weak at and help close this deal. All and all it was a great experience and next year we will be visiting then again for living room furniture. I would also like to add this place supports Veterans 100% and I felt appreciated from the time I walked, rung the bong, and walked out. Top notch job team and thank you for support for local Veterans.
Josh and Paul were great to work with. This was our first time at &Ashley home store and will definitely come back. Totally satisfied.
Lozy was a such a great help while picking out new furniture. Would recommend shopping here. A great experience!
Lozy was so helpful and friendly but was also great about giving us space to browse and talk on our own. She was very knowledgeable and such a warm person. I would recommend her to anyone who is looking for furniture.
We had a very nice experience with helpful staff any many options!
I recently purchased a sofa, half chair, and ottoman from Ashley Furniture and I am completely satisfied with my purchase. Alicia was nothing short of amazing. She worked with me until I found the set that was perfect for me and my new place. 10 out of 10, highly recommend working with Alicia. You are guaranteed a great customer service experience.
Amazing experience! Paul was so helpful, informative and had a great sense of humor. He helped us pick the best mattress for us! Highly recommend Ashley Furniture!
Alicia is a fantastic sales representative! My boyfriend and I came in trying to see what furniture would work best in the living room of our new home! She was very attentive to what we were interested in and asked us to describe our living room so she could visualize the space to find what furniture would work best! We were thinking about just coming back but Alicia realized that we knew what we wanted and just needed to find the right peice and she did it!! We got exactly what we wanted and we are so thankful for all of Alicia's help!!
We wandered into this store not intending to buy, just to get a little inspiration for our new home. We were greeted by Alicia who was friendly and knowledgeable. The store has a very modern, current feel with well designed living areas that quickly moved us from browsing to buying. If you’re in need of one new piece or just dreaming about updating your home, this store is worth a look, and Alicia was wonderful to work with!
Andy was super helpful and very easy to work with! 👏
Caleb was very knowledgeable about the product and not pushy at all. We would purchase from him in the future.
Paul was a great salesman, no pressure and a very snazzy dresser. Dresses really sharp!
Caleb did an awesome job showing us options for dining tables and chairs. He worked with us to find a style that fit us and showed us multiple options. We couldn't be happier with the results and we would be happy to recommend Caleb and Ashley Furniture to our friends.
Paul is very awesome, he shows care and he just don’t try to push things on you he takes the time to listen to see what best fits you. THANKS PAUL
Andrew was very knowledgeable. He spent a lot of time helping us pick out the perfect bed for us. It was a great experience and we will be back again.
Debra fox is the best ever. i would recommend her to all my friends and family!! I will be back to shop with her. Very nice love her!!
The sales associate was very helpful and patient, Debra was knowledgeable about products and figuring my final cost for. Will definitely return for future furniture needs
Caleb helped my mother in law find a recliner that would fit her needs and made sure she was comfortable and happy. I appreciated his time and help with her. Highly recommend asking for Caleb when you visit Ashley Furniture Sore in Grandville.
Very nice people and super helpful!
Great experience with Stu! Quick and consistent service. Furniture shopping is normally a nightmare and this was a breeze!
Paul was nice but he told everyone to give a 5 star review and say nice things well sure he was nice but im not giving a fake review. We were asking for a recliner that was white and they have been trying to get us to buy the recliner thats 1000$ extra for 6 months
Quinton, Andrew and Paul did a triple play on me and Anne and directed us to some awesome Havalance bedroom furniture. Paul was so helpful to convince Anne to pull the trigger so we are I am so pleased. I now have a new golf buddy.
First time when here’s great service good products will be back for more features need . Thank you ,Andrew!
Andrew was amazing. Very knowledgeable and was the least pushy salesman I have worked with.
Great customer service
Lozy was very helpful. I must have changed my mind three times and back again. She also moved furniture around so that I could see if the colors went together well. Thanks for a great shopping experience.
Great customer service. Paul Hamilton was very attentive, would recommend!
I thoroughly enjoyed my time at Ashley furniture store. My sales lady Lozy was very helpful and very nice. I will certainly go back again.
Paul Hamilton was the perfect salesman. He was there when you had questions but gave us enough space to browse on our own.
The more we shop there, the more I love it!! Great customer service! The sales staff is not "sales pitchy", which is a HUGE plus for me! The Grandville, MI location is the only one I've been too so far. Looking forward to my next purchase 😁
Beautiful store. Andy helped us and was wonderful to work with, very helpful!
Great customer service and personable staff!
Very happy with the service we received. Lazy was very helpful picking out a recliner that fit our needs.
Everyone was very helpful!
Had the BEST experience shopping for furniture at Ashley!! They’re so personable and funny. Presented with drinks and a good time. 😃
Very friendly. Easy to work with. Seems to be good selection.
Was helped right away by Stuart. He was extremely helpful, gave us space to look around and answered all of our questions. We will gladly shop here again.
Caleb is a great sales person and we really appreciated all of his help. We left two chairs and came in looking for just one chair. We will definitely be looking for him the next time we are in. Highly recommend Caleb!!
We felt so free to shop, and it was pressure free. Our needs came first in every way. Time also was no issue. Quality was as expected from Ashley furniture.
I’m that person who doesn’t like to be convinced to purchase or a Constance feeling of push. My husband and I were extremely comfortable right away with Andy. He had us at ease, feeling no pressure . By the end of our trip to Ashley we were finding that we were asking more questions about other items besides the ones that we came for. I will certainly be back and I will be looking for Andy. Thank you Ashley, one for having Andy but two, being new into our neighborhood.
Paul made shopping for our jew bedroom set fun and relaxing. Usually mattress shopping is awkward and uncomfortable, bit Paul did a great job explaining all our options in a professional manner. We will definitely recommend Ashley to friends. And family.
Came in to find a new couch. Deb was awesome, super helpful and not pushy ( witch I hate, when going into furniture stores.) She price matched the sale prices that were on line and answered all our questions!
Clean, well lit and comfortable store. No pressure shopping. Helpful, knowledgeable and friendly staff. Andrew was a pleasure to work with. Great experience. Our 1st time in an Ashley Home Store. Highly recommend!
It was a pleasure to do business at Ashley HomeStore.
sales person was very friendly. helpful. the wine was. an added bonus
was told october 15th as a delivery date, called to inquire on oct 5th as to the status and was told another 2-3 weeks shouldnt take almost two months for one couch.. when it was "in stock"
Customer service was quick, friendly, and helpful beyond what was expected. It was refreshing to be treated like a human being! Paul even walked my smaller purchase out to the vehicle for me. Best part - everything was QUICK for this mom in a hurry!
My husband and I have been wanting to purchase furniture after remodeling our family room. We found Deb who we have worked with in the past at Ashley store in Grandville MI. What a blessing and great experience to get her fun and honest attitude! We are so happy with our set and cannot wait to enjoy it at home and with family and friends! If you are looking please go see Deb and tell her who sent you!
I needed a recliner with a power button as my elderly parent is no longer able to pull lever to extend foot rest. Also, my mothers health is such that I couldn’t bring her to the store. The Store Manager ( Pete ) agreed to allow me to purchase the display ( instead of placing order and waiting) and also agreed to let me return it the following day if my mother wasn’t comfortable in it. From the time I went into the store, paid my bill and drove around back to have my chair loaded for me it took less than 45 minutes. Amazing service. Amazing experience. Amazing value. And my mother loved the recliner!!!! Thank you Pete!! God bless you!!!
Great experience. Caleb was very helpful.
Lozy was our sales rep and she was excellent! All the staff made us feel welcomed and the experience was very nice and at home!
Very friendly and helpful service. Caleb made the whole buying experience a quick and easy process.
I received special care and service at the Ashley Home Store. Lozy was helpful and kind.
Our sales person was Stuart. He was knowledgeable, friendly and answered all our questions. He wasn’t pushy and gave us the time we needed to make our decision.
Our visit to Ashley HomeStore & Outlet was great. Deb is a great salesperson and answered all of our questions about the process. We will be coming back.
Grace was new, but she had so much knowledge & enthusiasm to get the knowledge. She was so nice and so helpful. I’m super happy with my purchase.
The service was excellent. I was in a pinch to get beds and mattress quickly due to family emergency and the salesman was excellent. Clearly selection was not good on the timeline I needed because of Covid19 supply constraints, but the salesman provided good options that worked.
The store is beautiful and well laid out. We worked with Deb and she is wonderful. She helped find the right pieces. She was polite and very friendly. She guided us through the process without pressure.
My husband and I visited this new location to look for a new entertainment center since we've had such a good experience at the one on 28th street buying our dining set. But as soon as walked in, nobody greeted or asked us if they could help. There were people at the front desk just sitting there! The store wasn't busy and there were plenty of other sales people at the store. We ended up walking around the whole store by ourselves and no help was offered. Very disappointed with our experience here.
Deb was amazing to work with and super patient with changes and moving furniture around!
They lied it was supposed to be 12 months no interest. Instead it was 3 payment of 397. For three months or 12 payment of 110% for double the price
Calab did a excellent job!
Our salesperson was Debra Fox. She was very helpful and informative about about the items we purchased. I felt that she had our best interest at heart. I would recommend that if your shopping for furniture ask for her to help you.
The new Ashley Furniture in Grandville is well stocked and the customer service is excellent. I brought my kids into the store with me and Debra was patient and helpful in finding the right couch for us. She even measured everything to make sure it would fit! We had a great experience.
I had the pleasure of working with Grace. She literally sat down with me and listened to what I was looking for. Grace walked around the store with me while I contemplated my choices/options. Grace was so patient. She was effortless to work with and made my experience a memorable one.
Stu was extremely helpful in purchasing a new couch for our basement family room. The staff was welcoming upon arrival, I would absolutely recommend shopping here for your furnishing needs!
We worked with Dan at the store, he and all of the managers were very helpful and quick with answers to every question we had.
I HATE furniture shopping. It's time consuming and just exhausting.I use to work at a furniture store and I had to zoom and try to keep costumers with me as not not loose the sale. However, Andrew made it so easy. There was no pressure what so ever. He even encouraged us to sleep on it. All the information and details is all we needed to seal the deal. Andy was the best. Super easy and now we're beyond happy with what we picked.
Dan was excellent!! He genuinely helped us in getting the furniture exactly the way we wanted it. He didn't try to push us into buying something more expensive, will definitely go back and buy more stuff from Ashley HomeStore & Outlet with the assistance from Dan. Thanks again!!
Hi everyone are so friendly.Angela is a beautiful and kind person does she answer all my questions always w a great smile
We went into the new store in Grandville to look around. We were not interested in buying anything at this moment then we met Paul who came over and introduced him self with this red jacket with Polk-a-dots on it. He stated if we need anything he was here to help, look around and enjoy the store. Needless to say I fell in love with the store and found a love seat and sofa that I thought you know our Anniversary is coming and we do need a new sofa. So Paul came over and asked what do you think? With in an hour we were walking out with a new love seat and sofa purchase. It must have been the Polk-A-Dots on Paul's jacket. We really love the new store and will diffinettly be back for more purchase's.
Great shopping experience! Paul was very helpful and knowledgeable.
Lozy is the best salesperson ever. She is fully engaged and has laser like focus when she is assisting a customer. I am huge in customer service. I will shop or not shop at a store strictly because of the service, and Lozy me feel comfortable and at ease. My son even said, “those were the nicest people I’ve ever met.” He was referring to Lozy and her manager.
Came in to the new Grandville/Wyoming location to look at an item found on the website to see how it looked in person. I was immediately greeted as I walked in by Grace. She took me to the item and was able to answer all questions I had s well as help me get it ordered with the pricing offered online as well. The purchase also was handled well with the young ladies as the counter to finish up the sale process. I highly recommend visiting this location for your furniture needs.
good experience..salesman very knowledgeable
I was very happy with the help I received and everything was explained clearly to me. I hope to do more business in the future Thank you Lozy
Shoutout to Paul Hamilton (at the Grandville Mi location) for making my very first furniture buying experience a wonderful one!! I appreciated his personality, knowledge and willingness to stay late. I highly recommend asking for him!
Paul Hamilton was very friendly and helpful he was there when we needed him but didn’t hound us. He was very knowledgeable we were offered a beer or glass of wine and where given a bottle of water and candy for our daughter. We will definitely be back
Very pleased with our service from Angela while shopping for a new sectional couch. She was not pushy in the least. Legit, she just sat on the couches we were interested in and shot the shit with us. Which was very refreshing as her competitors basically chased us out their stores with their hawking sales tactics. Somehow she even managed to coral our little monster of a toddler and give us a moments break from chasing him throughout the store. We genuinely bought because we loved the couch, but her true 'customer' service rather than 'must make the sale' drivel sealed the deal to do business with her. Don't be afraid to shop salespeople and choose one that makes you feel comfortable with your purchase.
So excited to visit Ashley Home Store Grandville. I was first caught window shopping after they closed, Quinton and Grace came out to say hi and set an appt to come back during open hours. So glad I did! Grace is such a beautiful person we worked together with several other friendly staff to furnish and accessorize some rooms of our home. Tons of fun, good pricing, and quality product. Thank you!
Paul was wonderful to work with. He was extremely helpful in helping my dad find the right chair for him, along with trying to convince him MSU is the better school. One of the most enjoyable furniture shopping experiences, mainly thanks to Paul!
The overall 'sales experience' with Andy went very well! He was courteous, professional and did a nice job answering all our questions, without being too 'pushy' in closing the sale.
Wonderful experience at Grandville Mi Ashley furniture- highly recommend!!
Angela was awesome!
Things take a little long but i am sure those bugs will get worked out being a new store.
Deb was awesome! So helpful and personable 🙂
Love this store!! One thing that I hate is being approached by a salesman when I walk in! Not here with us. Very nice and helpful salesman (Andrew) that we worked with. We ended up purchasing a sectional from him. Sad part is it will be 3-6 months for delivery.😢
Stopped in for the first time today to purchase a couch. Was greeted by Angela and she helped us find the best one, that fit all our requirements. Thank you!
Great experience, Andy went above and beyond to help me find the perfect mattress.
Lori spent the time to get our order correctly, was knowledgeable of the product we were interested in. Was cordial and business like in dealing with us. Made us feel like we were important.
Very nice furniture and great service
Worked with Deb, she was a Lot of help, finding living room furniture!
Went to the store on 9/15/2021. Was greeted as you enter. The customer service was awesome and brought a living room set Thanks Andrew for all your help.
We were very happy with our Ashley HomeStore experience, especially at this location, which has an outlet section! Paul was very friendly and helpful. He made sure to get solid answers to our questions and stayed with us to be sure we were satisfied with our purchase. The chairs were the color we were looking for and fill our room well!
Ask for Lozy, she was EXCELLENT! In these tough times, we were trying to find a sectional or sofa set that can be delivered within several weeks and she helped us find the perfect sofa and loveseat set. Lozy was kind, bubbly, and professional, showing us different options that may interest us while also giving us space to discuss our options. I would confidently encourage going to Ashley’s and asking for Lozy if you’re looking for anything to add to your home!
My wife and I went in looking for some living room furniture. We found a set that we really liked. Lozy came over and helped us out. She told us about the different financial options that were available and we picked the one that worked out the best for us and our situation. It was a great experience. Thank you.
Amazing furniture items with even more amazing customer service.
Andrew D was a very helpful consultant and patient with us. His knowledge of the furniture and suggestions on furniture placement was extremely helpful for us in our decisions. We are also pleased with the quality and style of the furniture.
We came to the newly opened Grandville location & met Andy. He was friendly, helpful and professional...in a non pushy way. We are so excited for our new furniture, even though it will take a while to arrive.
Josh and Deb were AMAZING to us! Josh found us wandering around having a hard time making a decision. We asked what set he had at his home and he brought us to the most comfortable, functional, and beautiful set in the store! They then let us practically remodel their store to visualize our new space. We brought over different coffee tables, accent pillows, and wall art until we created our ideal living room! If you need furniture, Ashley is the place to go! Ask for Josh and Deb!
0 stars. I was rerouted to Grandville store when needing to talk to the Kentwood store. Jillian answered and I explained my situation. She repeated herself and got a tone with me. I repeated myself and raised my tone, because as a customer I was not being listened to or heard to fix it. That is customer service. To understand and accommodate. Not hang up and talk to someone else instead. I asked to speak to a manger and she is the manager!!!!!!!! I hung up to talk to some nice people at the Kentwood store. Sadly, Grandville if you keep Jillian employed as a manager (or at all) that customer service will close your location quicker than it opened.
Store looked great! Deb was very friendly and helpful
Had a wonderful experience at the Ashley Homestore in Grandville. Purchased reclining loveseat. Paul Hamilton was very helpful in locating exactly what I was looking for. Purchase was easy and quick with no high pressure sale on purchase of warranty.
Great store with exceptional people. Deb did an awesome job showing us all the options. She was more than willing to match the pricing on li e and even showed us more items that we ended up buying. She was very professional and had just the right amount of personal service. We will definately buy from Ashley HomeStore (and Deb) again!
I know the store manager he is nice.
Myah was great! I loved that this furniture store’s employees weren’t vultures like other stores. The prices were reasonable and they offer a good protection plan.
We went in looking to get a new mattress and came out with more than we could ask for! Our sales rep Andrew was phenomenal and helped us out with every question or concern we had. Definitely recommend to anyone looking for furniture or home decor.
I have shopped at Ashley Store before , it’s been while . Today I went to the New Store , I was greeted with a very nice pleasant lady , she was asking questions if there was anything specific I was looking for , I just wanted to browse , As I was browsing I was greeted by a very sweet nice Sales lady - Deb , she answered a few of my questions, she wasn’t pushing, I ended up purchasing an item , she was so helpful and fast , it didn’t take long at all. I appreciated Deb so much , I will be seeing Deb in the future . Thank you , Deb
First time I came into store, I was greeted but left alone to browse, which I liked. Also when working with one of the floor people she excused herself to shake hands with a veteran. It is there policy to show respect and all the employees go and thank them for their service. The second time I came in with my husband we were greeted and given a choice of a beverage. I showed my husband couches I was interested in and then one of the floor people showed us some other options and gave us very detailed information which I liked and also demonstrated how strong the furniture is and answered questions that we had. The only reason I'm giving four stars is I want to wait until my couch comes and that information we were given was correct And that what we purchased is what we will have with no issues.
Thanks to Paul Hamilton, our Adventure in Couch shopping was successful!! From the plentiful configurations, colors & fabrics, there was many options! While what we fell in love with isn’t in stock, it’s only a couple months out vs a year at many others we have been looking into. And with the fabulous discounts, we were able to make even the Hubby Happy! (Wine & the Beer helps!!) Looking forward to napping in our comfy couch soon!
Paul gave us full attention even though we are a young couple, never looked at us differently as if it depended on his wallet getting a little thicker by the end of the day. We never felt as if we were judged one bit. Paul has a great sense of humor and has great people skills. Would recommend ashley homestore to anyone that's in the market for furnature. Well be using paul from now on!
Stewart was extremely professional and helpful! The store was clean a beautiful. An overall great buying experience. We will definitely be repeat customers.
We worked with Deb and she was wonderful to work with!
We bought our living room sofas last year, and decided to come back this year for our recliners. Just as before, our experience was great! The sales representative didn't hassle us, and gave us time to select the piece that was right for our home. He did offer warranty, color choices, and was helpful making sure we purchased exactly what we wanted. Thanks Ashley for great products and service.
Angela is a personable and knowledgeable sales professional. My wife and I thoroughly enjoyed our buying experience and we look forward to our next visit.
We have been all over town looking for furniture for our new house. We decided to check out the new store in Grandville and we were not disappointed! Deb was super helpful and provided us a “no-pressure” buying experience. She listened to our wants and needs and provided us with several viable options. We walked out confident with our purchases and didn’t have to break the bank to furnish our new house.
Nice store. I appreciated that our sales guy, Andy, made sure our questions were answered but allowed us time to privately discuss our options.
Lori was so nice and professional! She did not pressure us at all, which we hate! I felt she understood what we were looking for and she was so patient and kind to us! We originally wanted a Labor Day sale sectional, but decided on something so much better! It’s more money, but we think it is worth it! We can’t wait to get our new furniture, and will be back to Ashley to work with Lori again!
Great expirence. Helpful and not pushy. We even got wine!
Everyone was so nice and helpful. Laurie was wonderful to work with and I will look her up again very soon.
So excited to finally place an order for a new couch and chair from Ashley Home Store. I would like to thank store managers Phil, Joshua and Quinton, along with Angela, Andy and Jillian. It takes me a long time to make a decision, and everyone involved exhibited patience, knowledge and respect. I am so grateful. Five stars each for this team. Love the Kentwood and new Grandville location. I could spend hours in these stores!! Sincerely, Marsha Beach
Tyson was incredible! We needed to furnish our entire home and he was beyond accommodating and more than patient!! Would return again and again!
Great sales person. No pressure. Lots of personality ams very knowledgeable
My experience was very positive.
much better experience on my second visit to the store Andrew was very attentive, knowledgeable and much more up front about promotions and willing to work with us alot more. general manager was in and cut out alot of the walk around we got on our first visit.
Ask for Deb! She’s was so helpful!
Appreciate the friendly and very helpful staff,
Wonderful experience from the staff, specifically Lozy. They are very helpful and accommodating.
Nice shopping experience. Salesperson very helpful.
Andy was fantastic to work with! He provided us with helpful information to ensure that we bought the mattress and bedroom furniture that best suited our wants and needs. He went above and beyond to help us! We definitely want to work with him again for any future furniture purchases.
Paul was fantastic! Wasn’t aggressive and answered all our questions and sold us some furniture
I had the pleasure of working with Deb. She was absolutely fantastic to work with, She made sure we felt like family and created a no pressure purchasing environment that made my experience second to none. Deb even realized I was a veteran and gave me a much unexpected honor that was a pleasant surprise and definitely not necessary. I wish there was a option to give Deb more than 5 stars, she definitely deserves it.
Went into the new Grandville store with my parents, who were looking for a new sofa. We met Andy, who was very helpful in getting my parents just what they needed! Everyone we met in the store was helpful and pleasant, and the store has many beautiful pieces of furniture and accessories. Highly recommend!
Great New Ashley store with a wonderful selection and exceptional service. Paul was fantastic! Thanks to all for your help!
Deb was Super friendly and knowledgeable about selecting the right item. Also very accomdating to work with your budget. 😉👍
Very nice set up and amazing staff! Very reasonably priced especially for such high quality furniture. I definitely will be coming here again.
Very knowledgeable salesman and well laid out store . What I liked best was he wasn't pushy and gave us our space till we were ready to ask questions….
Josh worked diligently to help us find the best solution that works within our requirements. He was very personable and knowledgeable about the products he can offer. Looking forward to future business.
Ashley Homestore had an amazing selection and inventory. Norm was an amazing associate to work with. He was so knowledgeable, patient, and made the experience of furniture shopping so much fun! He was more than willing to show us different styles and colors on the interactive computer screen as well. Norm is excellent at helping pick out a mattress for your specific sleeping patterns, body mechanics and comfort. Highly recommend both Norm and Ashley Homestore.
Incredibly friendly staff. We had a young man named Cody help us. He was very helpful and knowledgeable and helped us find EXACTLY what we were looking for. He didn't pressure us into buying anything. And was upfront about the extended delivery times bc of the pandemic upfront. Would definitely recommend the store (and Cody) to friends and family.
Making an appointment with Brad Baar turned out to be an excellent shopping experience! Not only was he very attentive and knowledgeable, but the store was well stocked and I was thrilled that he was able to help me find everything on my check list! Thank you Brad!!
Paige was great. There was no hard sell. She was focused on getting us what we wanted and needed and not just making a sale. She was responsive and very helpful. Looking forward to continuing to shop there!
Total scam...clumsy, amateurish salespersons try to push you toward the ridiculously overpriced pieces. Of course, they have to order it. I don't think they have anything in the stock room. The furniture is very flimsy anyway.It looks nice, but don't be fooled. Read the reviews from any state in the country. Ashley Homestore is to be avoided.
Paige was very knowledgeable and helpful! Wonderful shopping experience. Excited to get our furniture.
Jennifer did an amazing job and assisted me in finding furniture for my rental.
Girlfriend and I bought our first big piece of furniture (sectional) from Ashley today with Christian who was very helpful throughout the whole process. He was patient, thorough, transparent in pricing, and gave us time to think about the big purchase without being pushy. We will definitely be back for future furniture needs!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
