Ashley Store & Outlet Grandville, MI

Linnea was awesome! No high pressure sales, She answered all of our questions with great enthusiasm. She even came in on her day off, knowing we would have more questions regarding mattresses and bedroom furniture. Linnea went above and netting our expectation! It was a pleasure doing business with her. I highly recommend. I would totally purchase from her again.

We are happy to leave a five star review for Alfred Johnson at Ashley. We stopped in just to browse but left with a coffee table, end tables, a dining room set and a piece of artwork. Alfred worked with us to find just what we needed and he even worked a little magic on the prices too. We will definitely return to Ashley and Alfred when we're ready for new bedroom and living room furniture.

Rob Webb was very friendly and personable. Didn't just drive for a sale .

Our experience was awesome and wonderful from the time we walked in the door at the Ashley Furniture Store in Grandville . My wife and I were greeted with a welcome and smile from Sales Rep DJ and who was ready to help us. He was nice ,polite and very knowledgeable. DJ took the time ask questions and getting an understanding of what we were interesting in purchasing. He made recommendations and he was very knowledgeable of the products . He spent all the time that was needed to make sure we got the right and best items we needed and to make sure we were 100% happy with our selection. Sales Rep DJ took interest in us as people not just customers. We are definitely 100% happy with our purchase and thankful with appreciation to DJ for his outstanding service we wish we could give him 10 stars !!!

Lovely store, friendly staff, and DJ is great to work with- helpful and patient while answering lots of my questions!

DJ was attentive but not pushy. He gave us time to explore before checking in. He was new to the job but did really well.

Rob was awesome to work with and found us a perfect couch for our basement. Highly recommend working with him!

Rob was incredible. So friendly, professional, and made furnishing our new home a lot easier than we could imagine.

DJ was great to work with! Very helpful and knowledgeable, but also gave us space to browse and discuss amongst ourselves.

No pressure sale. Linnea was very helpful and took the time to research the exact color. Very satisfied

From the minute we walked in the door, DJ helped with everything we needed. Bought a chair and he walked us through that process and explained everything in understandable detail. Thank-you so much!!

Linnea was very informative and helpful with my purchase today!

My experience in the store was awesome aletha assist me and she was so helpful and nice she made me feel very comfortable recommend her very nice person

I have unfortunately experienced incredibly frustrating service from this Ashley location. I own and operate vacation rentals and was furnishing 3 bedrooms and a living room from this location for a newly purchased vacation rental. I placed my order back on 11/1/25 and still do not have my furniture or refunds for items that were never delivered. 1 bedroom set the delivery team did not have a footboard for which was unexpected, so the bed could not be assembled and I still don't have the footboard/bed assembled even though I was told they have the footboard in stock. The other bedroom set did not have the rails delivered, again unexpected and again bed could not be assembled. The store apparently sold me a discontinued set, the Vallardia and said they couldn't get the rails. So we decided to order a different set and I was told it would be delivered the middle of March. After following up repeatedly with my Sales Rep, I was just informed there is now a delay in this new replacement bedroom set and it won't be delivered until late April. So frustrating and I have decided to just cancel that order/delivery and go with a store that easier to work with and won't sell me discontinued sets without all the pieces. I also had 2 dressers in my delivery that we didn't even have taken off the delivery truck as we found they would not fit. I have yet to see a refund for those 2 dressers and am being charged monthly on my Ashley card for items and furniture I do not have. This seems like unfair and deceptive financing practices to charge someone for an item they never had brought into their home and never had in their possession. I contacted the Grandville store and asked to speak with the Manager. Was told it will be a day or 2 until they get back to me. Hopeful they can at least make right all the charges and delivery fees for items I still don't have and am being charged for. I've furnished entire homes many times being in the vacation rental business, and this is by far the worst furniture buying experience I've ever had. I would not recommend to anyone to purchase furniture from this store that needs to be delivered or is financed on an Ashley card. I hope no one experiences the headaches I've gone through. Very happy with the products themselves, sad the experience and service of this store has devalued my perception of Ashley Homestores.

Great customer Service. DJ helped me through the process of buying my furniture. He's Pleasant to work with. Go see DJ!!!

The staff and salesmen of that store are not good, I will never go that store to buy the furniture ever again. I like to give 0 but that doesn’t have options.

Suzette is an outstanding rep who helped us out. She was patient, knowledgable, friendly, and much more. Everyone in the store was super friendly, good prices, and everything went very smoothly

Rob was very patient, attentive and helpful as we decided on what new sectional to purchase for our home. He helped with measurements and sketches to ensure we could visualize the space and make the right decision for our home. Thanks, Rob!

Rob was very patient and helpful with my wife and I. He was very knowledgeable about the products he was selling. My wife was interested in a mattress and I was looking for a recliner loveseat. While my wife decided to shop around more, I decided to buy the loveseat Rob had shown me. Normally I would have shopped around but I knew I was getting a good price. Rob never made me feel pressured.

Was very helpful with finding the furniture that I needed

We had a wonderful experience working with Suzette at Ashley Furniture! We purchased all of the furniture for our new home here, and Suzette was patient with us. We changed out pieces, asked for extra chairs, bought a rug off the floor that was discontinued, and we came back a few times to add more pieces. She is incredibly friendly, knowledgeable, and genuinely helpful. She took the time to answer all of our questions, helped us find pieces that fit our style and space, and made the whole process smooth and enjoyable. Furnishing a new home can feel overwhelming, but Suzette made it easy and stress-free. We’re so grateful for her help and would absolutely recommend asking for Suzette if you’re shopping at Ashley Furniture. We keep going back to her. Our kids don’t mind going either….they get popcorn when we shop.

Another great interaction at the Ashley Furniture Store in Grandville, MI. The people are always pleasant to work with, and the interactions are very easy. Our furniture looks great and we are very happy with it. This time Suzette Szarowicz helped my wife and I and was fantastic. She was quick to make recommendations, knew her product inside and out, and spent all the time needed to make sure we were 100% happy with our selection. She wasn't pushy, and didn't shove the more expensive items on us. She truly wanted us to get the right item for our needs. She took personal interest in us a people, and not just as customers. Highly recommend Suzette and Ashley Furniture.

Suzette was very charming to work with and helpful on finding the best deals for my dream couch! Thank you for making my move to Michigan so seamless

Suzette did an amazing job. Very knowledgeable and helpful. She had great communication and helped get us a great deal on the purchase of our sofa and recliner. Would definitely return in the future!

She really took her time in helping us make our choice on furniture loved her energy. Thank you Suzette

We stopped at Ashley furniture looking for a new recliner, stopped at the front desk, Phoenix was on duty there, asked us a few questions took us back to the recliner section. I tried several recliners, found one that fit my back. Phoenix wrote us up and we were back out the door. Phoenix did a great job. We are awaiting the recliner to be shipped in.

Very friendly & didn't mind my changes ty

DJ was very courteous and knowledgeable. He was also very patient and friendly.

We went in for our new home and the staff was very helpful. Specifically Alfred who assisted us was knowledgeable and expedient.

Suzette was very helpful in finding us the perfect couch for our new home. She was very attentive and paid close attention to all of the details that were important to us. Thanks so much, Suzette!!🥳🥳

So nice to go in the Ashley Furniture store for my first time ever and find exactly what I was looking for. Alfred was very helpful and knowledgeable. The pricing on my new dining room bench was very reasonable.

Rob was amazing! He got me exactly what I needed for my space without over spending and patiently answered all of my questions! Definitely will be back in the future!

Rob was very helpful!

Alfred made our purchase so easy and his customer service was excellent!!

I worked with Linnea, she was very helpful. I came in store to get a better idea of what would fit in my house. She grabbed a tape measure and we figured it out together!

Very pleased with the shopping experience here! Good prices on quality furniture.

Phoenix was great! No pressure and very knowledgeable. Would recommend him for future purchases.

We had a great experience working with Phoenix our sales rep. Me and my wife had been to nearly every furniture store in the Grand Rapids area including multiple Ashley locations and all the other major and small brand stores. We were in search for a reclining sofa couch. We finally found one in your store. Phoenix was very helpful , knowledgeable and no pressure. He worked hard to get us the best out the door price and to make sure we had some coverage on any future maintenance needs for our new investment. Once all questions were answered and we decided on our sofa recliner and single recliner. Phoenix got right to work on making our purchase final so that we could get on with our day. He had all the paperwork wrapped up quickly and accurate. This was a win win! Low pressure sales but being very available and helpful in answering all our questions was key in why we chose to purchase with Phoenix and this location. As mentioned in the beginning of my comments we had been to a lot of furniture stores over the course of several weeks. I was very happy with working with Phoenix and we happy to have our evenings and weekends back now that we have finally found what we we where looking for. Thank you Phoenix and team for making this a smooth transaction. We can hardly wait to receive our new purchase. 5 star!!

Alfred Johnson helped us and he was the nicest guy we could have asked for. Had every piece of knowledge for any furniture we wanted to look at. We gave him the size and fabric of the couch we wanted and he led us to our exact fit. Everything we wanted. Thank you!

Linnea was a pleasure to work with and knew all about the two sets of living room furniture we were looking at. Her and her manager actually stayed late to allow time for us to finish the purchase.

Rob was a pleasure to work with!! I was looking for new furniture for my living room and he made the process effortless! He’s very professional, knowledgeable, and didn’t pressure us at all! I would highly recommend Rob for any furniture needs that you have and I will definitely go back to him for any other furniture I may need in the future!

It was a great experience

Brennan was absolutely amazing to work with! While we were making final decisions on what furniture we wanted, he would keep us in the loop with all the deals going on. Plus he’s great with kids! Thank you again!

Aletha was very helpful. Listened to what I wanted and made it happen.

Helix was a pleasure to work with! He was very knowledgeable and really took his time was my son and I trying out mattresses to get what we really needed! if I could, I would give him 10 stars

We had a wonderful experience choosing a mattress with assistance by Aletha! She listened to our needs very closely and guided us through the process so we could pick the perfect mattress and adjustable base. She was a pleasure to work with as first time shoppers at Ashley in Grandville. Ask for Aletha, she will make your shopping experience awesome. Thank you Aletha and Ashley!

Highly recommend Ashley Furniture—especially working with Alfred. He’s extremely knowledgeable about the furniture, but more importantly, he’s welcoming and never pushy. Alfred builds rapport right away, making it easy to communicate what you’re looking for so he can truly understand and meet your needs.

(Translated by Google) Aron was phenomenal. (Original) Aron was phenomenal

Dawit was very helpful and fun to work with on helping us pick out new furniture! He had great patience with us, we couldn’t make decisions easily!! Haha thank you Dawit!

Alfred Johnson took care of us during our stay at Ashley Store + Outlet. He was absolutely on top of his game, knew what he was talking about, very informative on all of the products offered and made sure we felt at home. Not only is the store well put together and has beautiful furniture but the staff is as well including Alfred. My wife and I will definitely be doing business again with Alfred and Ashley Store + Outlet. This is our Number 1 furniture store by far and definitely recommend.

Rob was very helpful and an amazing associate. He stayed with us until we found what we were looking for. He was attentive and communicable. Would work with him again.

Rob is the man to see. Has helped me with 3 big purchases and is always helpful and easy going

Suzette is upbeat, friendly and an amazing, no pressure type of sales consultant. She helped us find the perfect puzzle/gametable for our new family room and even helped us look for future pieces for our livingroom while even matching my husband's teasing personality. We will definitely be back!

Sales lady help me out wonderful

Dawit went out of his way to make the purchase a good experience, thank you!

After having a surgery for cancer and paying for a delivery service I asked if they could please move the couch just a few feet back. They refused. I spent the next several hours pushing my couch one foot at a time against medical advice. I can’t understand the coldness and hope that someone from Corporate will see this.

I was so upset with another furniture store this morning was treated horribly and remembered Rob was at this location i walked in and got everything I needed and found more things for my children he was very patient kind and definitely worked hard to make sure I was happy with my selection as well as explaining everything after I was approved for financing I highly recommend Rob you won’t be disappointed with his results

We had an amazing experience purchasing our couch from Ashley HomeStore, from the moment we walked in, Aletha was welcoming, knowledgeable, and never pushy. She took the time to understand what we were looking for and helped us find the perfect couch for my space and budget. The selection was fantastic, with so many styles and fabrics to choose from. The quality is outstanding-sturdy, well-made, and incredibly cozy. In addition the delivery was smooth and right on time, and the team was professional and careful with everything. Overall, the entire process-from browsing to delivery-was seamless and enjoyable.

Came in, told them we are there just looking. Didn’t smother us just left us alone came and checked in later we had some questions, Alfred answered them and showed us exactly what we wanted! Made the whole process very quick and easy!

Lots of staff standing about, didn't know prices of items in their store, ridiculously overpriced "sale" items. Not impressed.

Very pleasant experience so far. Suzette was very helpful and I am looking forward to getting my furniture. I was just there today so it’s too soon to review my total experience but the staff was very friendly.

Clean store, friendly and helpful (and non-pushy) sales reps. The snacks and drinks were a nice touch too. We worked with Suzette and she was great! If you’re in the market for furniture, go see Suzette!

Althea is a delight to work with!

Our experience was amazing. They made us feel like family and took great care of us. Highly recommend! Ps- ask for Aletha😊

Alfred was amazing!!!! He helped us get exactly what we wanted. He wasn’t pushy at all. Explained all of our options to us. Great to work with!!! We will be back to shop with him. Highly recommended!!!!

Linea was very helpful and informative, answering every question I had. Will definitely shop here again.

We had great experience with phoenix very helpful and knowledgeable.

Great service, shoutout Dawit. Super helpful!

Rob Webb in Grandville provided extremely nice service and no pressure to buy.

We had a wonderful experience at Ashley Furniture! Suzette was a big help. She was very friendly. She was there when we needed her to answer any questions or help us with anything, but she also gave us time to look around and decide which piece of furniture we wanted to purchase. We greatly appreciated her help!

Aletha did an amazing job helping us decide which couch we wanted to go with, understood all of our needs and even stayed after close with no hesitation! My best experience buying furniture by far, will definitely be back in the future and hope to work with Aletha, highly recommend!

Rob was very easy to talk to and work with. Not pushy and very informative. Great experience!

Alfred was a wonderful salesman for my family and I! No pressure, easy going and very knowledgeable about all the different fabrics and products they sell.

Awesome customer service!! As a Navy Veteran they went out of their way to welcome and thank me. Kind of choked me up a bit. Aletha was awesome and made for a very pleasant buying experience. Would not hesitate to purchase from there again.

Our sales guy was so friendly and personable and not pushy at all! We are very pleased and we’ll buy from him again! The sale went great just hope that the arrival time given to us will come about👍

If I could give Alfred 10 stars, I would... he was great to work with. All the folks at the store were very professional, polite and friendly. As for the delivery and distribution center, they get a ZERO. Today is Friday, 23 January 2026 and the couch and loveseat that I ordered on 8 Dedember 2025, was suppose to be delivered today. Time slot was suppose to be between 10:30am and 12:30pm. I received a call at 1:05pm informing me that due to the weather and being short staffed that they would not be able to make it. I reached out on Monday, 19 January to see if they could deliver earlier than what was scheduled, because of the weather forecast over the next five days. I expressed my concerns. So now I have to wait another 2 weeks for delivery in a livingroom without anything to sit on, because I had my old furniture hauled off. Not to mention, I gave up a day of work waiting on this delivery. Thanks,

Suzette was very personable without being pushy. She was very helpful with ideas and information when I was looking into which couch n recliner I wanted to buy.

Alfred is amazing. After meeting with him initially, we decided we were only doing business with him and Ashley furniture. He spent all the time with us that we needed, and as our needs changed, he continued to work with us through the project, until ultimately, we got exactly what we wanted and needed. He provided us with one of if not the best customer experiences we have ever had, and whatever they are paying him, it is not enough. If I could give him more stars I would. We will only be doing business with him moving forward.

Rob was very professional, kind and thoughtful. I really appreciate the service I’ve received thus far, and I will be returning for more purchases!!!

We love our new couches! Cookie approves. Thanks Linnea!

Appreciate the time taken with us and not trying to push us to buy something we didn't want.

Brennan was SO amazing to work with! We stopped in Wednesday night just to shop around and we were greeted by Brennan and almost immediately knew this was going to be a great experience. Brennan was knowledgeable, thorough, and so kind; I tend to be very picky and don’t like to stray from what I like and Brennan made sure to listen to what we were looking for and did everything in his power to make sure we walked out loving our purchase. Thursday night we went back and Brennan helped us through our final decision and my MANY questions. He was thorough with paperwork as well and made sure to explain everything to us so we weren’t left with any questions. Safe to say we’ll be back in the future for any furniture purchases, if I could give 10 stars I absolutely would! Go see Brennan, you won’t be disappointed!

I was acknowledged when I walked into the store. They asked me what I was looking to for pointing me in the right direction: then said he would have a sales person come and check up on me. My salesman, Aaron, made sure I was able to find what I was looking for in the right area. He had good suggestions. explained the product and was not a pressured sale. Closing of the paperwork was very easy he explained my invoice the options of delivery and explain the warranty that I purchased.

Outstanding service, great selection and excellent deals! Can’t wait for my furniture to arrive! Ask for Phoenix! He’ll take care of you.

Dawit was awesome. Quick and simple, easiest decision I’ve ever made buying a sectional!

It was very nice and rob Webb he help us to get what we needed he was very helpful in everything extremely likely the service and I will recommend to my friend

Great service as soon as we walked in! Aletha was amazing and answered all the questions we had! Even ones we didn’t know we had!

Suzette was wonderful. I will be back and visit this store.

Suzette was excellent to work with. Helpful and informative without being pushy. We had a great and easy experience with her!

Alfred was great to work with!

Alfred had great customer service! He gave space to the customer, but also helped get the customer a deal. Highly recommend!

We put Suzette through the wringer the day we purchased our furniture and she was amazing. Very patient, very professional and very knowledgeable. It was a true pleasure working with her!

Mr Dawit at Ashley Furniture provided excellent service, he provided answers to all questions, he made us feel special & even though it was late we didn’t feel rushed. We bought the bedroom set.Good job Mr Dawit.

Aletha was very helpful, patient, and kind. I was having a hard time describing what I was looking for and Aletha was very knowledgeable and showed me some frames that fit the description of what I was looking for. I did not feel rushed or pushed toward a certain item which I really appreciate. I definitely recommend Ashley Store and if you see Aletha, she would be a great person to ask for help.

Purchasing furniture is a challenging task for me, and the pressure of a salesperson doesn't help. Today, Rob Webb provided excellent customer service/care and made my experience a breeze at Ashley's in Grandville, MI. I appreciate his professionalism and his engaging approach. Very happy this task is now checked off my list. Thanks Rob!

Our sales associate (Aletha) was very friendly and helpful.

Wonderful service. Very happy with the staff and selection of furniture.

After a miserable experience with another location that sent our furniture to the wrong address, Rob completely turned things around for us. From the moment he stepped in, he handled everything with professionalism, urgency, and genuine care. What started as a very frustrating situation became a positive experience because of him. Rob truly made us feel like we were his number one priority, and that level of customer service is rare. We are beyond grateful for everything he did and cannot recommend him enough.

We had the pleasure of working with Suzette. She was a wealth of information, kind and was not pushy. I love how Ashley Furniture and employees honor our Veterans. Thanks again for the great experience. We will be coming back.

Our 1st time shopping for new furniture and we had an amazing experience with this furniture store. The sales person was friendly not pushy and we will definitely return back.

Rob was great, thank you!

He was very friendly and helpful and a comfortable personality - nice guy!

Ashley home store was fabulous! Rob was very helpful to us and helped me find the best chair for our daughter’s nursery. :)

Aletha helped us pick out our dream couch :)

Rob was great to work with. He was very knowledgeable about the furniture and answered all our questions. There was no pressure and He was patient with us while we took our time to make a decision on the best sectional for us. Great experience overall.

Suzette was super friendly and helpful. I highly recommend having Suzette help you with your furniture needs.

Suzette was a great salesperson, very informative and helpful

Rob was so nice and flexible with all our limitations! Was a great experience! We are DEFINITELY coming back just for Rob!!

Suzette was a warm welcome when we first walked into the store. She was very engaging with my family and made us feel comfortable about the buying experience. She showed us lots of options that fit in the criteria of what I was looking for and then let us have time to ourselves to look around, which was nice and didn't make us feel rushed. We enjoyed working with her and did make a purchase that day. We appreciated all her insight and help and couldn't have asked for a better experience at Ashley Furniture.

Ashley furniture was definitely a great experience. I enjoyed shopping there for the products that l needed and the sales representative was dedicated to my needs and made sure l was satisfied with my choice of items.

Wide variety of styles and product designs. Great ⚛️.

Excellent service! Will definitely be back!

The whole store seemed run how you like to see it. Respectful, kind, and helpful. Aron assisted us out and my girlfriend wanted to invite him to dinner he was so friendly.

The place is very organized! Ashley was very helpful without being too much, if that makes sense. She let us take our time and would check in from time to time if we had any questions. I would definitely come here again!

Suzette was most helpful and a pleasure to work with. She earned our business by listening to our wants, needs and concerns and took her time showing us viable options. She demonstrated value adds once we narrowed down our selections and was patient, but still followed through. Ultimately, we chose to give our business to Suzette because she was relatable, honest and continued to keep our needs in mind when she alerted us to a special sale to help us get the most value out of our purchase. If we have furniture needs in the future, we will come back to Suzette. She represents her company and herself well!

I recently purchased a bedroom set from the Ashley furniture store in Grandville, I was immediately impressed by the customer service I received from Linnea and team they were attentive to my needs and made the whole purchasing experience a delight I look forward to purchasing more furniture for my home in the future. Thank you once again Linnea and Ashley team for a wonderful decision making and purchasing experience you guys are awesome!

Very relax environment not much pressure to purchase which i appreciated . They gave me room to look around and finally take a decision for purchase. Ask for Alfred Johnson he had a great sales attitude.

Another fantastic visit with the folks at Ashley. Their staff shows a great deal of knowledge on their products as well as a dedication to getting you the best deal possible. Special thanks to Alfred for helping with our most recent purchase. Additionally, truly appreciate the exceptional support those folks show for Veterans. No doubt, the Ashley team has been a wonderful team to work with!

Very pleasant to work with, timely responses ,very informative, and great with follow up. We really enjoyed working with Linnea and would ask for her when making future purchases. We wish her well in her career.

Suzette was amazing to work with. Extremely friendly, helpful, and was able to help us find the couch we wanted! I highly recommend working with her :)

Great service!

Dawit is the kind of guy you want to buy furniture from. No tailing you around the store, no weird pitches or pushiness. He was helpful and worked to find me a genuinely good option.

So patient and kind & willing to go far in helping us! Thank you!!!!

Our sales rep was very professional. She helped us find the perfect pieces for our home without being pushy. She gave us space when we needed to talk over decisions. She was knowledgeable about the sales floor. Would go back to their store again.

Pam was great! Helpful and knowledgeable!

The managers at the grandville store were life savers ! Furniture looks great !

First class service from the first step in the door to walking us out post purchase.

Went into Ashley furniture to try out some beds. Aron C. helped me find the perfect bed, pillows, and bedset, with his immense knowledge and patience. I really enjoyed the experience. He got me a stellar deal and made the process simple and effortless for me. Would recommend and will be back again. Make sure to ask for him by name and he will hook you up!

Our sales rep, Rob Webb, was very helpful in helping us find the furniture that we were looking for. The process was simple and comfortable without unnecessary pressure.

I had purchased from Ashley years ago in the Baton Rouge, LA area. I moved to Michigan and visited Ashley to pick up a new Queen Bed, box springs and mattress. Rob Webb the salesman was not a high pressure type salesman. He did an excellent job of helping me pick out my purchase. Rob did an excellent job in walking me through the entire process as well as listened to my questions and answered them completely. 5 stars for Rob Webb.

Alfred was really helpful with our furniture selection. Very knowledgeable with their product line and made good design recommendations. Thank you!

A helpfull experience

Rob makes furniture shopping a joy!

Sales staff is extremely helpful and knowledgeable. There was no pressure to make a quick decision and the atmosphere was casual. There will be future purchases for us.

I can't recommend this place enough! They always have a large selection, and the staff is always friendly. Recently, I had the pleasure of working with Linnea. Going forward, I hope to work with her on all my future purchases from Ashley. She was professional, knowledgeable, and personable. Couldn't ask for a better experience.

very pleasant and knowledgeable about the products in the store.

Mike was amazing! He helped me find an entire set for my living room in my budget! He took the time to figure out what would work best for my home fabric wise even if it meant he had to say leather might not be the best option (heartbreak i have crazy dogs who would ruin it) but he is very personable and i would recommend him to any of my family and friends!

Suzette is the best!! very helpful was able to help find me a couch for my new home and bedroom set.

Wow what can I say about Pamela?!? Pamela was the first!person to greet me and she was an awesome saleswoman from start to finish. No pressure purchases just an exceptional personality! Thanks Pamela. I”ll be back for more!!

Pam was very helpful and listened to what we were looking for and got us great furniture! It was an easy process and they made us feel comfortable

Needed a couch quickly and they had exactly what we were looking for. Ashley and John were super helpful and directed us to the items that would work best for us. We appreciate the help and are e cited for our new sectional!

I came into the store just to get a new coffee table, Pam was able to solve my much bigger problem with my whole living room. I loved her design sense and willingness to spend a substantial amount of time talking me through my options, and I love the result.

Rob was very personable, kind, and humble. He listened intently, ascertained what I needed, and showed me the options upfront with no gimmicks. He's a wonderful person to deal with. Thank you!

Rob was very helpful

Pam was very helpful and listened to what I wanted. She was funny and made it a nice comfortable time.

Wanted to let you know of our great experience we had. My daughter, who is an army veteran, was looking for a sofa. We popped in & was assisted by Kenny. He was outstanding. No pressure at all, showed us several sofas in different price ranges. Took his time with us. When my daughter asked if you do military discounts, Kenny said we sure do. He excused himself for a minute & the next thing we knew, we heard a gong, and a parade of employees came out, shook my daughter’s hand & thanked her for her service. I couldn’t believe it. What a truly wonderful experience. THANK YOU!

He was very kind great. Personality,went threw everything with me when I was there .went threw it again to make me understand smiled made me feel comfortable , good person will be coming back again.

Alfred, thank you for your patience and help during my visit to the Ashley Furniture Store in Grand Rapids today. I was able to find everything I needed and at a great price.

Dawit was very professional, informative and provided a great shopping experience.

Came in looking for two new accent chairs & found them quickly with the help of Dawit.

Worked with Rob to get an order placed over the phone. He was great at answering my questions, and verifying what I wanted. Thanks for the assist, Rob!

Thank you Albert for helping my family choose the right furniture for our home 😊

Yesterday I went to Ashley Furniture to find new living room furniture. Aron did an awesome job assisting me. He was very knowledgeable and helpful.

Alfred spent all the time we needed, answering all our questions. We were definitely high maintenance customers today. Very helpful and patient. Awesome service.

Linnea was amazing!! Best customer service, very attentive to our needs, and so patient.

Dawit and the store manager, John, both took excellent care of us. We purchased a 6 piece power recline sectional. Excellent pricing for black friday as well as a great product! Thanks guys we really appreciate your time.

Suzette was great rep to work with. Asked us plenty of questions and helped us find a piece that we love!

Suzette was outstanding , understood what we were looking for and was well polished on all parts of the furniture we choose, it was the best shopping experience we have had, I will for sure buy again . You need more associates like her .

I can't say enough good things about Pam at Ashley Furniture. From the moment I walked in, she was attentive, knowledgeable, and proactive. She quickly helped me track down every piece I wanted and ensured a smooth, stress-free shopping trip. What really stood out was her dedication to customer value; she worked tirelessly to apply all eligible discounts and promotions, resulting in a significantly better price than I expected. If you're looking for great service and a great deal, Pam is the person to see!

Great store. We bought a new mattress here and our salesman, Dawit, was very helpful. He was knowledgeable on the product and he made sure he answered all our questions. He was very thorough and a pleasure to work with. The manager Tyler also assisted some and he was also very helpful and a pleasure to work with. Go here for your furniture needs. You won’t be sorry. They definitely take great care of the customer. THANK YOU DAWIT AND TYLER. We really appreciate all the time you spent with me and my wife. We will definitely be back in the future.

Tell Pam it’s creepy to follow people and stand 2 feet behind them when they say they are just looking. Way too much pressure in this store. We end up just leaving because of the sales people.

Pam Plummer really took the time to show me around all the furniture, she was conscious of my lifestyle and budget and made me feel like I was the only customer at the store. She had great attention to details. Pam also showed me all the ways Ashley’s supports veterans after I mentioned that my husband was one. Will definitely drive all the way back ( even though there are multiple Ashley’s on the way ) to see her if we ever need anything from Ashley’s

Visited on Oct 26th for a bed and Ashley (our sales lady) was amazing! She helped us and wasn't pushy. Thank you!

Making furniture shopping an enjoyable experience. Thanks Rob for your attention to detail today and personable experience. My wife and I appreciate you.

Rob, my salesman was great. The issue, and the reason I’m giving 2 stars, is I can’t seem to get my sectional delivered. I started contacting my salesman a week ago (and every day since) and still have not heard from the delivery schedulers. Ashley obviously only cares about the sale. 😡

We were greeted by Dimitrius upon entering. He gave us space to take a look around before noticing that we were interested in something. Then he approached us asking if he could answer any questions. With his help we found what we were looking for and made a purchase. Great experience!!! Thank you Dimitrius!!

Rob Webb was amazing support on our order. He followed up on every detail. Grandville team ROCKS!!!.

As soon as I walked into Ashely’s furniture outlet store I was greeted kindly by Phoenix. When I told him what I was looking for, we were off and running. I love shopping. I shopped that store back and forth and made sure I saw all of my options while texting my daughter before a decision was made. And Phoenix kept pace right along with me. I had a blast. The best part is when the employees found out my daughter was a veteran. They lined up to shake her hand and thank her for her service. I really enjoyed my experience at Ashley’s furniture outlet store in Grandville.

Rob is great

Pam was wonderful, helping me every step of the way. Her knowledge of the furniture was impressive! I'm very grateful to have found her! I will be back!

Alfred was very helpful and friendly without any pressure to make a sale. Will come back here next time i’m needing furniture.

the lady who was at the door when we walked in was extremely pestering and would not leave us alone despite my multiple comments about not needing help. lay off a bit.

Pam was extremely helpful and knowledgeable when I was looking for a specific piece of furniture. The store was comfortable and welcoming.

We were greeted by Linnea as we entered the Wyoming, MI location. Linnea answered all of our questions and was very knowledgeable and helpful in making our decision of our new mattress and frame. Not only was Linnea a joy to work with, but the entire staff was great. Everyone were so friendly.Nice to go into a place and not be pressured, and find happy employees who care about the customers. I'm sure this won't be my last purchase from Ashley furniture. Nice how they acknowledged my Veteran status, too. Thank you for a wonderful experience.

Mike was very knowledgeable and helpful for our experience at Ashley Furniture. Would recommend shopping here with his assistance and we would definitely go back to shop in the future.

Go see Rob!!!

We are now home with our new recliner after buying from Aletha at the Grandville store. We are more then pleased with this entire experience and the product. Aletha was extremely polite, very knowledgeable, and a pleasure to work with throughout this purchase. I am quite impressed. It's one thing to walk into a store and try out a number of different recliners but quite another story once you get it home, see it and experience it in your own environment. We firmly believe we made the right decision even "after" it's now a part of our lives. Thank you very much Ashley and Aletha. We know where to go next time without hesitation.

Ashley Grandville I get help with Phoenix,Such amazing work and best personality

Phoenix was very helpful

We had a great experience today. We were able to find what we were looking for at a price that worked for us.

My first experience here & it was absolutely amazing. They have amazing people ready to help right when you first come in, & Miss Pamelaaaaaaa was definitely on it. She was relatable, funny, & truly a big help from when my roommate and I first walked in. We are new renters and don’t know how to furnish an apartment at all😂. She sat with us, looked at some of our inspo on Pinterest and even showed us what we could do to work within our budget. The advice she gave us was extremely helpful & gave me some deep insight on how it’s usually best to stick with one place when it comes to your staple piece furniture & the best way to work around it with accessories. She IS so sweet & patient, like EXTREMELY patient dealing with two indecisive young girls in their 20’s. Truly a blessing meeting her, I usually don’t even write reviews- I just had to brag on my girl, Pamela. 5 stars for miss Pam & Ashley Furniture!

I had the pleasure of working with Rob who was very kind and easy to work with. Even when we were far apart on price he found a way to ensure that we got closer to where we needed to be at which ended in us landing a deal with him.

Had no idea what we wanted going in, Pam helped us pick out something that fit our budget, and fit our space!

Awesome selection and our salesman, Bob, was great!

Very attentive, spent a huge amount of time with a very picky me! Loved the way she listens to wants and desires!

Alfred was informative and helpful with our search for a new mattress. Ask for him!

Suzette was extremely helpful and made our purchase easy and stress-free. She took the time to answer all of our questions, showed us different options, and made sure we felt confident in our choices. The process was smooth from start to finish, and we love our new couch and table. Highly recommend Ashley Furniture and Suzette for a great shopping experience!

My mom and I walked into Ashley Home Furniture looking for a queen or king size bed for my first apartment. Aletha, the store associate who assisted us the entire time, was informative and honest. She took into account all of my comfort preferences and pain issues when showing us the options. She gave me real expectations for return policies and warranties, the delivery and set-up process while working diligently to get me a few different estimates. The whole time she reassured me we would find something comfortable with an affordable price point. I had a great experience shopping with Aletha with her expertise and great energy. I'm excited to receive my bed made just for me.

Pam was very attentive and helped me from start to finish, the other employees were super helpful too! Great experience and found the perfect couch!

Suzette was very attentive and knowledgeable. Will have her help me with the rest of my furniture selections.

Alfred was a great person to work with and would highly recommend recommend him to others! So above and beyond!

Phoenix was an amazing sales person. He was very patient with me and answered all my questions. And he got me the bet deals for my budget.

Great experience working with Phoenix, super knowledgeable and helpful in answering all of our questions.

Friendly employees who don't jump down your throat the second you walk in. They go above and beyond!

Thank God for Rob! I walked into the store and was completely lost. Rob asked me all the right questions to narrow down our search and find me the perfect furniture for my needs. Would recommend Rob to anyone!

Stopped in yesterday as I am in the search for a new sectional. Immediately was greeted by someone named Mike who showed us a sectional. The sectional in question was almost 5k. When I made a comment about the high pricing, and that for that kind of money I could spend a little more for a lazy boy, he argued back and forth with me for a bit before walking away and saying "then why are you even here???" After that, we were approached by Phoenix who was super sweet but I had already had a bad taste in my mouth & was not interested in being there.

Knowledgeable, kind, helpful and not pushy.

Suzette has done a great job on getting furniture that I need at great prices. Very helpful and answering all my questions.

Very friendly and professional experience with Linnea. Even free drinks to keep you looking :)

Linnea did a great job helping us. Very friendly and knowledgeable. First time ever shopping here and made our experience enjoyable. Highly recommend her.

Aletha was extremely professional, knowledgeable and supported our selecting and purchasing well. We also appreciated her prompt replies when we had additional questions during our process of searching for the right furniture from various stores.

Phoenix was very helpful but not too pushy. We appreciated his input and he has a great personality. Thanks Jim

Had a good experience with Phoenix in purchasing my furniture. I didn't he followed me around, but on the flip side, he helped to be able to test out my sofa. Thanks Phoenix, I'll be back!

Our bedroom set is nice. But the purchasing experience was a major pain. Hounded by sales people the second you walk in the door, and you don't get more than 5 minutes before they circle back around. Upon our second visit we went knowing exactly what to buy. We had to wait over an hour for paperwork or something. It took less time than signing papers for our house and car combined than it did to buy a bedroom set. Delivery was quick, they estimated 4-6 weeks, we received our bedroom set on the low end, maybe 3.5 weeks so that was nice. We bought the full kristiland set, super solid and heavy, so far so good with it and it looks great!

Anytime I come in to the store they are always very helpful

Pam was friendly and very helpful with picking out my daughter’s new dresser! I would recommend going to her with all of your furniture needs. Will go back!

Rob was great! He was easy to work with and made purchasing our new sofa very easy.

Pam was great at helping me find the perfect furniture for my house. She is very knowledgeable about the furniture they sell. I never felt pressured into making a purchase. If you’re looking for furniture check her out.

Alfred the salesman was extremely helpful! I’ll be shopping there again soon.

First time in the GR outlet store. Great experience they were helpful and knowledgable!

Pam was amazing, she stuck with us until we found the accent chairs that we wanted. Thank you Pam!!

Suzzete was very helpful, and paid attention to detail, even acknowledging my veteran status. I’m glad I did business with her. You have a great woman on your team!

I trusted Ashley Furniture in Grandville, Michigan with my daughter’s health and comfort, and they failed us. The mattress I bought already has a 1.25” sink that is worsening my daughter’s back issues. When I filed a warranty claim, Ashley denied it because their policy only covers 1.5” sinks. So now, Ashley Furniture is essentially saying my child’s pain doesn’t matter because the mattress hasn’t collapsed “enough” yet. This isn’t just about policy — it’s about doing what’s right. As a parent, I can’t stay quiet. And as a customer, I expected far better. I’m sharing this so other families know what to expect before buying from Ashley. Ashley Furniture, are you willing to stand by your products and your customers? Or do families have to suffer before you act? #AshleyFurniture #DoBetter #WarrantyFail #CustomerExperience

Brennan was a pleasure to work with. He listened carefully and to ensure he was finding the products we were interested in. I highly recommend him!🌟

I had a very informative and friendly visit here today

Amazing customer service, especially Suzette who made our experience shopping here very smooth. She did wonderful listening to what we were looking for and helping us find potential options without being over bearing or pushy. Lovely store, definitely would recommend shopping here

Aletha was super sweet and helpful. She answered all our questions and worked to get us the best deal possible. Definitely recommend.

Suzette was super kind and helpful. She even offered to help me get the table I bought into my house if needed! I'll definitely work with her again if I need additional furniture.

Aletha was amazing! She did such a great job explaining everything and answering all of our questions.

Pam by far has been one of the best sales associates that I have ever worked with. If you go to the Grandville location you have to ask for Pam Plummer. I will only buy my furniture from Ashley home stores. What a great experience.

I ordered furniture on their website 6.5 weeks ago. I AM STILL WAITING FOR MY FURNITURE. I've called every week and apparently they're trying to get a truck scheduled for my area for 2 weeks! Do not order online!!! I will be canceling my order if I don’t have a call by Friday. I will never order from you again.

Alfred was very knowledgeable of item I wanted to purchase and got me the best price. Friendly atmosphere.

Rob was extremely insightful/helpful during my shopping experience. Due to the layout of our home I was not able to get the desired couch but he directed me to a similar couch that could have the same fabric, with measurements that were closer to what we were looking for.

We had a wonderful experience working with Pam at Ashley Home Store! She was so friendly and welcoming from the moment we walked in. Pam is incredibly knowledgeable and helped us navigate all the options to find the perfect living room furniture for our home. She answered all of our questions with ease and provided helpful information that made the decision process much easier. Her professionalism and genuine kindness made the entire experience enjoyable. We truly appreciate her guidance and would highly recommend asking for Pam if you’re shopping for furniture!

Very good people skills. She didn't rush us. She advocated for us.

Suzette was great. Very helpful.

Aletha was super personable knowledgeable and patient and helped us get exactly what we needed

Aletha was amazing to work with! She was real and so helpful to us! We will definitely be back in the future

The customer service is phenomenal! Aletha is personable, knowledgeable, amazing, and just all around good vibes and joy. Every encounter with the staff was excellent. I definitely recommend this store and services.

Our experience here was amazing from the moment we walked in the door. Suzette greeted us and never pressured us or made us feel rushed. She was patient with us and helped us with our choices on a new couch and kitchen table. I would recommend her to anyone that is shopping here. She made this process extremely easy and stress free. If we ever need anything else from here, we will be going back and asking for Suzette. Photos are a few of the things that we purchased.

Suzette was absolutely amazing! Best customer service I have had in a long. I would highly recommend anyone in need of furniture should go to Ashley!!!

Pretty nice furniture store that is about the mid-range as far as price goes. The salesman Rob was very helpful and courteous.

Thank you Alfred for all your all your help. We appeciate all you did.

We just bought a beautiful dresser at the Ashley store in Grandville. Aletha was a great help, showing us three similar dressers in the style we liked. She gave us a lot of personal time to look over each one and she was so knowledgeable about the construction and materials of them too. No hard sale tactics just friendly and informative. It was such an enjoyable experience and I never thought I’d say that about buying furniture!

Very nice to work with.

Rob was very helpful, kind and friendly with our experience there

Pam, my sales associate at the Ashley Store in Grandville, worked very hard to ensure that I made my purchases at the best price. She patiently worked through my order and partnered with her colleagues as needed. Thank you Pam!

Got a couch with chaise that met my needs and budget. I appreciate Pam’s assistance

My sales person Linnea was amazing. She was never hesitant on trying to get me the best deal and wasn't a pushy follow you around type of salesperson. The reclining sofa I purchased is extremely well built and I look forward to many years of comfort with it. I would highly recommend going with Ashley.

Great experience. Came in to purchase a Purple mattress (our favorite!), & left with a mattress, adjustable frame, bedding set & 2 recliners! We bought these items after walking around the store, not from any pressure from the salesman Mike. He actually helped us save money!

Alfred Johnson is a great guy. He’s patient and you can tell he’s in the business to make sure the customer is happy with their purchase. He listened to what we wanted to do and helped get it done! Thanks for the help Alfred!! 👍🏽

Rob was fantastic! Highly recommend seeing him if you are looking for new furniture!

Rob was a huge help and is a great. Definitely will come back to work with him again.

It was a pleasure working with Aletha.

My wife and I really appreciate our time shopping your store. At no time did we feel pressured to make a purchase. We will not hesitate shopping with you the next time we are in the need of home furnishings.

Aletha provided so much input in helping me make decisions, including many options to configure my dream living room set to fit in our space. She is genuinely caring and has a fun personality too!

Employees were nice and so were delivery guys BUT our couch was delayed twice so I had no couch in my house for over a month when they claimed it was only going to take 3-4 weeks. Would not do business with them again, because they did not offer to make it right in any way shape or form!

Rob was awesome he did a beautiful job helping me pick out new furniture.

If I could give zero stars I would. This company has been holding my furniture hostage for the last month sitting in their warehouse and I keep getting the run around on a delivery date. Everyone that says they will call back and give me a date never does. This is the worst experience and I will never order from this company again. I’m about to tell them to give me all of my money back and keep their furniture and I’ll go somewhere else bc they got there kickback and they don’t care that I still haven’t recieved my furniture.

Aron was super helpful. We were able to quickly find what we needed and were provided with plenty of information regarding our purchase and services available to us.

We came in looking for a dresser for our bedroom. Upon entering, we were greeted and told about the sale event going on. While browsing we were approached several times to see if we needed help or wanted any refreshments. When we found the dresser we wanted, Aletha helped us out. Aletha was honest, energetic, and helpful. The dresser we purchased was discounted as it had some imperfections. Aletha wanted to make sure we were aware of these imperfections and gave us time to discuss privately whether we wanted to continue with the purchase or not. Aletha and the Ashley team made us feel comfortable and valued.

Rob is amazing he took great care of us and was very knowledgeable

As soon as I walk through the door of Ashley's furniture I felt seen. From the door to every area of the building I was looking for a bed for my grandson and they even included him. He was there and Suzette was awesome with us. She was awesome with DJ. They didn't treat us like second class citizens. I loved it. What a great experience. I'm looking to do my bedroom next year remodeling and all so definitely coming back. Thanks for your service

Aletha was an absolute delight! Her helpfulness and friendliness made the entire furniture shopping experience incredibly easy and enjoyable.

All the employees were very helpful and kind.

Linnea was absolutely fantastic. She went above and beyond to ensure we got exactly the mattress we wanted.

Great service!

We were able to find the perfect end tables for our living room.

I just shopped at the Grandville, MI Ashley furniture store and what an amazing experience. What I enjoyed about the process was is that they allowed me to just look around at my own pace to start and then eventually approached me to ask me what they could assist me with. They listened to exactly what I was looking for and they were very informative. My salesman was Chris Green and he was very knowledgeable but not over-the-top pushy -like many stores where the pounce on you when you walk in. I would definitely recommend going to the Grandville store over the 28th St. store. In addition the Grandville store also has the outlet center, which is a plus . Overall it a was a great experience. They had a lot of very good furniture options from very affordable to very high-end. Kudos to The Ashley Grandville store and to my sales person, Chris Green.

Suzette was professional and courteous with my purchase today. She is outgoing and friendly, and I enjoyed having her as my sales assistant. I would highly recommend Suzette to anyone.

Aron was a great help in picking out our new recliner!

With her extensive knowledge of each piece of furniture, interior design expertise and ability to listen to what we wanted, Suzette Szarowicz helped us pick out the perfect sofa and chair. Suzette is an incredible brand ambassador for Ashley Furniture and we will definitely be referring her to all of our family and friends!

Elana in Grandville was amazing, knowledgeable and so friendly. She always got back to me right away when I had a question. I’m so excited for my sofa :)

Great experience buying furniture from Elena! She was friendly, helpful, and made the whole process easy.

Robert was very patient and extremely helpful. He was professional and well informed, and helped me find exactly what I was looking for. I left comfortable and confident with my purchase.

Aron and the team were very welcoming to my wife and I. They treat veterans with the utmost respect and wanted to make sure I was taken care of

Went in on 4th of July to see what kind of sale was going on as we are moving soon. We were greeted by Linnea who was friendly, polite, and attentive. She quickly offered us waters and different beverages to which we politely declined. She allowed us to browse through the store at our own pace, checking in from time to time to see if we were in need of anything. Rob also offered to assist us and was just as polite, friendly and courteous as Linnea. We returned today, July 6th to purchase a set that we couldn’t say no to! The entire experience was awesome. Everyone was so kind and professional! We will definitely be comIng back for any future furniture needs.

Althea was so sweet and thoughtful to meet our needs in finding a mattress! We would ask for her again when we need something else in the future.

Elena was super helpful, she was able to get us in and out in no time with everything my mom needed for her big move!

Aron was incredibly helpful and led us to a wonderful couch. Thank you!

Suzette did an excellent job in assisting us with our decision-making process. Though our purchase was small, she treated us as a valued customer.

Aletha was amazing! She was so awesome to work with and very helpful with our furniture buying process! Highly recommend using her for your home buying needs!

I had such a great experience working with Bird at Ashley Home Furniture! From the moment I walked in, Bird was incredibly helpful, friendly, and professional. They went above and beyond to make sure I found exactly what I was looking for and made the whole process smooth and enjoyable. Bird’s positive energy and fun personality made shopping a genuinely pleasant experience. It’s rare to find someone who is both extremely knowledgeable and such a joy to work with. Thank you, Bird, for all your help! You made our visit to Ashley Home Furniture truly memorable.

I have to say working with Rob was one of the best customer service experiences I had EVER experienced. He did not make me feel like I was just customer and trying to just get a sell, but made me feel like family. He made sure that I was going to be happy with the choices that made, even with coming back multiple times when I changed my mind. He went over the pricing and made sure that it was budget friendly and in my price range. I recommend working with Rob for any future clients. He’s a pretty cool, down to earth guy.

Excellent high quality furniture and helpful staff

Bird was a great help with everything!

I went just to see what they had. Rob was great. Listened to my needs and really showed me a lot of options and we were able to find a chair that fits my lifestyle ! Thank you

It was a pleasant purchase. Lozy was very helpful and honest about buying from Ashley’s.

Lozy made buying a new couch so easy! She helped us find multiple options to fit our needs!

Michael was personable and professional. We are very happy with the quality and value we received by purchasing our dining room furniture at Ashley. Thanks!

Aletha was friendly and knowledgeable. She was a pleasure to work with!

We were looking for new dining chairs Lozy really helped us find the perfect choice

We had a great experience with the staff! They made it a priority to help us find something that fit our space needs perfectly!

Aletha was great!

Suzette was amazing help us find the couch that we wanted, she also went above and beyond after hours and measured to make sure it would fit in our home. Amazing service thanks again

Went well, at first we were a little put off as someone confronted us right away and kept following us. We wanted to just look around with no pressure as we had never been in the store. Turned out well, we bought our couch.

Suzette was wonderful, and super helpful to work with.

Listened to what I wanted and gave me ideas to get what I wanted that would work in my space. Very professional and creative

Salesman remind me of Aet van like sharks and constantly following you and interrupting the conversation your having. If I would have questions or need something I will find you very uncomfortable

Great experience with wonderful sales. Would definitely shop here again. Aaron is terrific 👏

Aaron was super helpful and knowledgeable for the items I was looking for/in to. Definitely will be stopping by to get a new couch set and matching dressers at some point.

I worked with Rob Webb on my visit to Ashley and he helped me pick out a couch and dining table set for my first home. He made the couch decision process so much easier. He was really knowledgeable about all of the store’s products. And when I was having trouble imagining a set up, he even rearranged the furniture in the store to help me visualize the set up in my home. Would highly recommend!

Lozy was awesome! She made the experience great and she is so knowlegeable!

Awesome!

We had the pleasure of working with Aletha today while picking out a mattress. She was so kind, knowledgeable, and had the most positive energy. We’ll definitely be back again to work with her!

I walked in with an open mind, Kenny greeted me at the door. He asked how he could help, I told him what I was looking for. He did a tremendous job of showing me higher end items, items in the price range I was looking to spend and lower end items to make sure I found exactly what would fit me perfect. He answered every question I had, and I felt he responded honestly. Im extremely satisfied with the whole experience! Cannot wait for my item to show up.

Chris was fantastic. We have been searching for a couch for a month, and Chris helped us find that in a day. Couldn’t recommend more.

Lazy was great to work with, thank you so much ❤

Aron at Ashley Furniture helped me find the perfect mattress and was very helpful in ordering the one we wanted! Would recommend.

Bird was wonderful in assisting us to buy a new bed frame and mattress for our daughter. She listened to what we were looking for and helped us look online (from her tablet) and in the store for the perfect fit. She also didn't try to sell us something that was above our price range. Our daughter's new bed and mattress were delivered today and she couldn't be happier! We plan on returning to Ashley for more furniture needs.

Aletha S was great! Wonderful customer service and positive attitude.

Lozy was the sweetest! Very knowledgeable and helped us pick the perfect mattress. We shared some laughs and even some stories. She greated us with the best smile and was so friendly. If you are thinking a new mattress...go.see our girl. A+!

Elena was very friendly and helpful to work with!

Bird was great

Aletha made buying a new couch simple and painless. She explained all of the details so we knew what we were getting and all of the benefits.

Bird was very professional and helpful!

Had a great experience shopping for my new bed! All the sales staff were very helpful in helping me decide what bed to go with. Can't wait for my mattress to arrive

We had a great shopping and purchasing experience at Ashley Furniture. Mike was very helpful and listened to our needs and wants and showed us only the type of furniture that we were interested in which helped us narrow down the choices to the pieces that we ended up purchasing.

If you’re looking for furniture, go see Elena at the Ashley furniture store in Grandville Michigan. They are five star.

Lozy was great to work with!!

Aaron demonstrated excellent customer service! He made wonderful recommendations based on our needs/wants. He also showed outstanding knowledge of the products and services. Aaron was very respectful and personable as well. I would highly recommend this Ashley store and sales team.

Great customer service. Rob Webb was wonderful to work with. He patiently answered all of our technical questions and helped us make the best possible decision for our family. We’re excited about our purchase!

Aron helped us purchase a new sectional today and made the entire visit easy and enjoyable. He helped us understand our options and pricing, and we really enjoyed having him assist us. Ask for Aron when in store!!

Rob was awesome. He took time to explain everything to me and wasn’t pushy, just straight forward and knowledgeable. Thank you for all your help!

Mike did a fantastic job and was very informative! Would recommend!

We had a truly lovely experience with Nikole at Ashely this weekend. She was patient with our family while we made some fun selections. We’re so excited for our new furniture !

Bird was very helpful and super friendly! Always a great experience at Ashley Furniture!

Excellent service and great selection. Sales staff are amazing.

Rob did an outstanding job helping us! He was very personable. Listened to our needs. He was very knowledgeable about what furniture was on the floor and what was on line. Thank you Rob!!!

Bird was very helpful in finding the perfect bed/package for us

Highly recommend Aletha!

Aletha was fantastic to work with. She is very knowledgeable about the products here. She isn't pushy but down to earth and listens intently. I believe she is one of the friendliest employees I've ever encountered. It is apparent she loves her job, Ashley's, loves serving people! Thank you, Aletha, for an exceptional experience!

ROB did a fantastic job was patient showed us everything we were interested in looking at and helped us pull it all together. We had a great experience.

Ashleys has beautiful furniture at great prices. Our sale lady Lozy was very helpful in locating what we needed. She was also friendly as we looked around.

Elena is professional, helpful and nice!! Love their furniture!!

Lozy was great! She helped me find two kitchen stools and I will be back to buy more from her.

Aletha was great! Recommend asking for her the next time you need furniture.

Aaron was very supportive and helpful, definitely go to him for y'all furniture needs!!

Aletha was very knowledgeable and helpful. She said she was fairly new at this job but she did great! Looking forward to getting our new loveseat.

Rob Webb is a great salesman. He is very detailed and is very knowledgeable. Great guy, enjoyed working with him.

He is the best!

Lozy was awesome. She asked what I was looking for a showed me several options to choose from. Very helpful would recommend Ashley to family and friends. Thanks again Lozy

Nikole was top-notch very professional and patient. She answered all of my questions and definitely gave me her honest opinion and feedback with what she has and heard. Definitely highly recommend her to any and all future customers! Thank you again!

Robert Webb was courteous, answered all our questions, and got us the best deal! Thanks Rob!

Went in less than 1 hour before closing, Lozy was able to help us find thr pieces we needed and checked out a little after closing.

We went in looking for furniture for a first apartment moving in from another state so we were in a budget. Elena the sales person was terrific, she made us feel comfortable and understood our needs. she showed us the different price ranges the pros and cons of each category. I really recommend shopping at this place.

Worked with Rob, and he was AWESOME! We stopped in a week or two prior to purchasing and was returning to purchase. He immediately recognized my wife and I and made us feel comfortable as he made the entire process go as smooth as butter with his positive attitude and knowledge. Highly recommend!

Elena was amazing and helped us out so much! Love our new couch!!

Elena in sales is fantastic...when buying furniture she will help you with no pressure sale. See her directly trust me you won't go wrong with her expertise

The staff are wonderful here! Excited for the new couch!

Our sales person Bird listened to what we wanted, showed us several pieces and ultimately helped us land on the perfect piece. At the end of the day we were pleased with their help and more pleased with the price.

Rob is delightful. He is kind and attentive, and he was also very patient with my indecisiveness and helped me find the piece that works well for our home. I will absolutely request him for my future Ashley purchases!

Great service. Friendly and knowledgeable. Loved my experience with Ashley Furniture and Michael S. Will definitely purchase from them again.

Rob is a very down to earth guy, very relatable. Gets down to the nitty gritty in simple terms to help you understand furniture and its finances. Very welcoming from the start!

Purchase furniture for my new home today Lozy was absolutely amazing to work with, she went above and beyond and was truly amazing to work with. She was very kind and treated us just like family. We will definitely be purchasing more furniture in the future. Thank you so much!

Elena was wonderful to work with. Great personality, lots of enthusiasm & very professional. We have purchased a sectional couch and an ottoman. I can promise you that this won’t be our last purchase with Elena. Thank you again!

Our sales person was Lozy, she was amazing! She didn't rush us, very patient and informed on mattress's. Is was a very pleasurable experience. We will be back!

Kim was fantastic. Didn't push anything on us. Offered us drinks. The whole store paid respect to my husband who is a veteran. Very nice. I will recommend this store to everyone.

Kim was very professional and friendly. We browsed, she was there to answer questions without hovering. We enjoyed our shopping experience.

So impressed with store and staff! Michigan made mattresses! Donate beds for kids! Discounts for veterans! All on top of great prices and personalized service!!

We had such a relaxed time shopping at Ashley today! We were allowed to just look without pressure and to talk away from our great sales gal to make up our mind. We are so excited to get our new bed!!!

Bird was super helpful and made sure we got the best deal!

Bird was very helpful, had endless patience for our toddler and took the time to show us all our options.

Great customer service! Very helpful and knowledgeable. I will definitely shop here again.

Working with Bird was simple and straightforward during a process that usually frustrates and confuses me. Thanks for making buying a mattress easy and even fun!

The sales person(s) was excellent and took good care of us. Thank you.

When you guys are try to sell promotions. Your employees need to make sure that its the correct promotion. On the correct credit card. You guys offer 2 cards that both say ashleys advantage. I got the wrong one. Now im stuck paying interest.

Rob was super helpful without pressuring us. He helped us find exactly what we needed in a pretty short amount of time, even with me being very picky.

Thank you so much, Kim! You were not only amazing, but also incredibly sweet and helpful. We really appreciated your patience as we took our time walking around the Grandville, MI store figuring out which living room furniture would be the best fit for us. It’s being delivered this coming Wednesday, and we couldn’t be more excited!

Lozy was a great help and very patient while she showed us the furniture pieces we were looking for.

Very knowledgeable of what I was looking for

Great experience! Very nice and helpful salesman, Rob. He was very helpful and not pushy or high pressured. He let us bring our dog!

Kim Ross was absolutely amazing! We told her what we were looking for and she brought us to a quality piece of furniture that fit our needs. She is very knowledgable and extremely kind. Would definitely shop at Ashley’s again due to the experience we had and high quality service we received. Thank you for being so kind and personable Kim!

Rob helped us pick out a mattress and some matching pillows. He had incredible customer service and was very genuine. We’re so happy to have bought our furniture here.

Lozy is an amazing salesperson to work with. She is very kind and patient and caring. Thouroughly enjoyed working with her. We would go back just for her.

I worked with Raciel and had a great experience. Very understanding and great to work with!

We were greeted at the door by Aron. He was dressed very professionally and greeted us warmly. Took us to the sofas we were interested in (Boyington) and talked us through all the deets. We told him we had sent elsewhere, but in color we didn’t like, and he anticipated our question about price matching. He even showed us an alternative which was similar to the Boyington, with most of the same features. It took us a couple of days, but we settled on two Boyington reclining sofas in black leather, and Aron took us through to the end of the transaction. Also met Tyler at the front desk. Both gentlemen were very professional and very grateful for our business. We are waiting for our delivery, but wanted to put this positive review out there for anyone else who is considering going to Ashley Furniture in Grandville. They will take care of you, 100%!

We just had the most incredible experience today while shopping for a new dining table. We were at the Ashley Store here In Grandville Michigan being helped by a brand new salesgal Elena, and she asked if either of us served in the military. Of course Bear said yes! She told us that entitled us to free red glove delivery ! Woohoo Well when we went up to the counter to pay, The manager told Elena to hit the gong, well Elena being new tapped the brass gong and he said “no hit it” she did and all of a sudden every salesperson, warehouse person and owner came out to thank Bear for his service and thanked me for supporting him. Everyone of them shook our hands and genuinely thanked us. Then they even took that big guy’s picture and let me tell you, he was standing tall! And we found the exact table I wanted!

Aaron was a pleasure to deal with. He showed us all the options and asked all the right questions for our furniture needs

Nikole was great! After asking questions about our interest she explained the sales/clearance items to look for plus the layout of the store. It was nice that Nikole didn’t hover over us while we wander around looking at all the beautiful furniture. However, she was there when had questions. We also liked the variety of furniture Ashley Home offered.

The team at Ashley's greet you and are very thorough with their efforts to get you what you need. Very professional and attentive to detail.

Kim was wonderful to work with took time to explain differences would not hesitate to recommend.

I haven’t bought furniture in almost 20yrs and went to Ashley today. We walked in and were greeted by Nikole. In my opinion, Nikole was an excellent salesperson. Unlike another furniture store, she allowed us the space and privacy to shop without hovering or hounding. It allowed us to discuss and try out different pieces. She was near but not under us. There to answer questions if we had them and not before. Thank you Nikole! You were top notch in my book! My significant other also loved being offered a beer while shopping! ;)

We had a great experience with Aron Capaldi at Ashley’s furniture and would recommend him as he was straight forward and accommodating! Great selections too!

Lozy and John were absolutely amazing and made our experience the best we could ask for. They both spent time with us to make sure we got the best couch for us and didn’t make us feel pressured for a sale at all. We really appreciated everyone at this location.

A great shopping experience. Lozy took care of us. She was informative about everything we looked at. She took her time and didn’t rush us at all. I will definitely look for her next time we shop. Can’t wait for my new furniture to be delivered. Thank you Lozy for your help.

The customer service was amazing. We were shown many options. We didnt feel any pressre to buy. Lozy was amazing.

I had a great experience with Ashley’s. Lozy was very patient with me as I was trying to make the decision of which dining room table to purchase. She also walked throughout the store with us several times as we were trying to find the right lamps for my parents’ house. I never felt pressured or rushed at all. They also kept my daughter entertained by giving her snacks and letting her keep a balloon. This was a wonderful place to work with and I will absolutely go there for my future furniture needs.

Nikole was great to work with for our new furniture. She followed up with a call after stopping in to the store. She is not high pressure but has a strong sense of decoration and she is very confident. We would shop with her again!

Aaron was awesome; very helpful and informative!! We bought a new sectional today, 4/1/25 and he explained everything and answered all our questions!!

Had a very pleasant and efficient experience working with Raciel! He was very informative and helpful, no matter how big or small my purchase. He is very knowledgable of every piece of furniture and always knows how to help me choose what’s right for me. Most of all I truly appreciate that he’s not pushy and is very patient with me. I plan to keep coming back especially after seeing all the promotional videos that have come out with him in it. They are all very hilarious; Im glad there’s someone at ashley’s who has an amazing sense of humor! Please keep people like Raciel around for more business.😎👍🏼

Had a great experience! Lozy is wonderful! Excited for our new family room furniture to come in. Thank you again!

Kim is the best!!! Amazing to work with and was very helpful :)

Bird was extremely kind, polite, funny and immensely helpful in assisting us to find exactly what we needed. I will highly recommend her and this store to anyone interested.

Bird was absolutely wonderful when helping us with our shopping experience! She answered all of our questions, problem solved the space in our home and what would fit in our living room and was so patient and lovely with our two young children that came with us as well! Thanks for all the help you gave us and showing us to our brand new, gorgeous couch, Bird! 10/10!

Sales person Mike was very helpful. He was not pushy. He gave me time to look at the products without hovering. Came back to me at the perfect timing for questions I had.

Great, friendly service and wonderful suggestions! Lozy was very helpful kind, and did a great job directing us to items we were looking for.

Ordered some living room furniture. Lozy was wonderful! She was very informative and fun!

Rob was extremely helpful in helping us pick out some new pieces of furniture for our living room. He was very knowledgeable and made our experience at Ashley great!

Very pleasant to work with very helpful with any questions and knew everything we asked

Lozy was a pleasure to work with! She was very patient and was thorough with everything! Would definitely recommend to seek her out when going to Ashley furniture in Grandville!

Aron was fantastic and will be shopping with him agian

Mike was extremely helpful while picking out my new couch. He was personable and took the time to listen to exactly what I was looking for. He happily answered all of my questions. I left a very happy customer. Thank you Mike!

I had a wonderful experience with Nikole at Ashley Furniture. I found a CHOFA and a powered theater recliner that was a buy me now moment!!! Nikole was super patient with the two of us shopping as we decided on what we wanted vs what we needed. Ha. I asked lots of questions and she had all the answers or inquired when needed to answer our questions. I had no intention of buying any furniture. I was simply the driver turned buyer. Ha!!! Nikole made the purchase enjoyable and was thorough, she supplied us with frosty beverages too. Furniture shopping had challenging choices for me. When I wasn't sure about mixing colors she thoughtfully brought over the chofa pillows to place on the theater chair to see how nicely they matched. I was pleasantly surprised. Can't wait to receive my furniture and I will definitely return to have her help me discern what suits my taste and space best!!!

Came in to buy a couch for my first apartment today and Bird approached me to help my decision process. They were great with accommodating my needs and guiding me in the right direction!

Rob is a Great salesman, patient and helped us achieve what we were looking for! Highly recommend

We worked with Nikole and she was very nice to talk with. Also she was understanding with our kids running around. Great experience!

Mike was at the door and welcomed us with a friendly smile, he then proceeded to help us with patience and laughter. This was one of the best experiences I’ve had shopping for furniture.

Lozy was extremely helpful! She was knowledgeable, personable, and made our experience seamless and fun! We really appreciated her excellent service!

We worked with Rob who is very helpful and courteous. He answered all of our questions and made our experience at your store a very pleasant one. I will refer anyone that I know that is looking for furniture to Rob!

What a great experience. Rob was attentive but not pushy! Answered all our questions and them some. They have great perks for being a USAF Veteran too! We will definitely be back!

Kim was super helpful and made the process so much easier! Thanks Kim!

Ask for Bird! Bird was absolutely amazing and we had an amazing time gathering our home furniture at Ashley’s. Bird is extremely professional, gives personal recommendations, and is fully educated in product sales. We will definitely be coming back for more!

My Fiancé and I came in looking for a bed for our master bedroom. We had an amazing experience with Bird who was extremely knowledgeable and made many of our choices a lot easier. I would recommend Bird and Ashley for anyone looking to make furniture decisions!

Kim was so awesome!!!! She helped is get through the whole process!!! She even helped me with my kiddo!! Thank you so much we will definitely be back

Rob is that guy! Honest, knowledgeable, and super funny. Nothing but positive vibes! If you’re in the market for some furniture, check him out. Also, get him to demonstrate how sturdy the sofas are.

Lozy was great. Allowed us to look around and answered our questions with no pressure.

Nikole was great! Personable, helpful, & knowledgeable.

Nicole was very helpful and was able to get us a good deal on our new mattress.

Lozy Harris was absolutely fabulous. I love her approach to actually listening to the customers needs and budget and she fully understands what you are looking for without having to heavy sell you. You can feel at ease with making the purchase you want to make and Miss Harris found exactly what I wanted without having to jump through any hoops and be pressured to buy something outside my budget. She asked a few questions and immediately showed me the items I wanted immediately instead of spending hours looking she knew exactly what I was looking for which saved me time and money. I myself was very pleasantly impressed and surprised how quickly she showed me the items I needed and it was easy to checkout and schedule delivery and naturally without any extra pressure I gladly purchased extras to my order. I felt completely comfortable and heard during the entire transaction process. I highly recommend and I will be coming back to make more purchases. The environment is very relaxed yet very professional. The salespeople are caring and knowledgeable and don’t waste your time. The entire process took less than 30 minutes and I am very happy and satisfied.

Rob is an awesome Salesman! Made things very easy and gave a comfortable atmosphere. Awesome furniture, I should have came here first before looking elsewhere. 10% down and 60 months no interest financing is a no brainer.

Mike Perez helped us find the perfect couches for our living room. We told him what we were looking for. With his friendly and knowledgeable advice, he brought the perfect ensemble for my wife and I.

Bird was super helpful and accommodating in helping us pick out our furniture and finding the right fit for our house!

Lozy and the rest of the amazing staff at this Ashley location deserve a 10 out of 5. She was very helpful and accommodating for what we were looking for and we left happy

It was my first time shopping here and Michael made it fun and enjoyable. We got everything we needed at a great price. Best of all it was stress free.😀

Mike was friendly, knowledgeable and easy to work with. He even came in on his day off to help me. I’ve bought several pieces from Ashley and all have withstood everyday use by kids, dogs and moving. Prices are good and the quality is great. Ashley is my go-to for furniture needs.

Went into store looking for a couch for my new apartment. Bird met me at the door and showed me amazing couches and weighed out the pros and cons with me on each one. We finally decided on a gorgeous daffodils sofa with a matching Ottoman. She was absolutely amazing and pulled out all the stops to meet all my needs AND served me and afternoon mimosa! Incredible, Thank you Bird!

Bird was able to help us find the perfect mid-sized stools for our island in our new apartment!

Aron was top notch, highly recommend.

This was great experience!

Mike Perez was an excellent salesman. He was helpful, patient, kind and friendly!

Thank you for your help was very outstanding thank you for finding us the perfect living room set for are family we will all definitely being enjoying it

Kim was amazing. We so enjoyed her help with our purchases

We recently had the pleasure of working with Robb at the store in Grandville/ Wyoming, and I cannot recommend him highly enough! From the moment we walked in he greeted us with a warm smile and made us feel right at home. What stood out the most was the time he took to listen carefully to our specific requests and preferences, ensuring we found exactly what we were looking for. Instead of pushing us towards the most expensive options, he genuinely wanted to help us find the perfect pieces that fit our needs and budget.

Raciel is an expert! I walked in and was greeted with a smile. He answered all my questions without being pushy. I never felt any pressure — just that he helping me to make an informed decision. He even went above and beyond and sketched my room so I knew the furniture I was getting would look immaculate in my space. Needless to say — if you’re shopping at Ashley, ask for Raciel!

Bird helped me find what I was looking for by listening to my needs, expectations and desire in a living room set.

The store delivered a damaged dresser. They initially refused to replace the damaged items with a new item. After several conversations, they agreed to a replacement only to then deliver a lesser value item. They never intend to make the customer whole. They force you to accept damaged items that they then come out and repairs only to tell you their repair is restoring the item to "new." The delivery drivers do not wear shoe covers,they damage entryway rugs. After two attempts to deliver the dresser, they still could not deliver an undamaged product.When they offer a refund, it does not include the delivery charge. Ashley Home Store is awful. Went to Talsma, and they delivered a new dresser the same week it was purchased.

From the moment I walked in to the store I was Greeted by Nicole. After hearing what I was looking for, she attempted to find the loveseat to no avail. She then checked with other branches of Ashley, once again no luck there either.she did not pressure me to consider other pieces but she did point out some beautiful furniture. Returned the next day and placed an order 3 other people helped me and the process was simple, pleasant and quick, after a couple of issues dealing with Internet sales that may have frustrated some sales people everyone involved at the Grandville Ashley handled the situation with a pleasant professional manner, placing my comfort and experience at the utmost importance. I tell anyone looking for home furnishings to shop Ashley in Grandville.

Lozy was so helpful and I connected with her right away. She offered no pressure. Just lots of great suggestions. The store was very helpful, very clean and I would totally recommend it for anyone. Prices were awesome and very affordable

Came in to look around, had some ideas in mind of what we wanted. Looked around and saw what we liked within 20 minutes. Unfortunately we did have to find someone to help us as they were either with other clients or doing other things, but once I found someone, Mike helped us out right away and was incredibly friendly and professional! 10/10 service from Mike! Would recommend

Good selection rob was great very helpful

Bird was absolutely amazing! She was able to take the time to listen to exactly what we wanted and we got an amazing couch! If you want someone who is going to take the time to make sure you get exactly what you want go see Bird!

Fabulous experience as Mike let us shop and experience their quality products at our own pace without pressure whatsoever. Feeding us info, pricing and details when and if we needed. All of the staff we had a priveledge to meet seemed very kind and professional. We are looking forward to getting our new furniture.

Had a great shopping experience at Ashley today with our salesperson, Michael. He was very informative while giving us time to browse. Highly recommend!

Rob @ Ashley was extremely helpful and patient in finding us the perfect living room setup. I would recommend coming to see Rob for great service, high quality and a great price!

Mike was helpful and great to work with!

Mike was great in showing me what I needed.

Raciel was fantastic! He was so helpful with me finding a new sectional!

Mike was great to work with and got us set up with exactly what we wanted!

Steven was great to work with. He was very knowledgeable. Gave us time to make a decision without feeling pressured!

Phenomenal customer service! Walked in and felt at home and was taken care of the entire time. Great selection, prices were great, and company was top notch!

Steven was great to work with!

I truly enjoyed working with Lozy. I feel we are new friends

Mike P was awesome and super helpful! He helped us find exactly what we needed and wanted.

Rob at Ashley hooked us up and was very patient with all of our "hmm maybe let's try that one too"'s.

The best! Will be returning!

Sales team was great!

Great to work with!

Rob did a fantastic job with helping us pick out our new couch! Was able to answer all our questions and helped us feel better with this purchase!

Came into the store today with my nieces and was warmly greeted by Steven. He was super great with the girls as we perused. He slyly came up to me to ask if the girls could have a sucker, to which I said yes and he kindly brought them over to them. Once we made our way around the store he helped me find the couch I ended up purchasing. He was even kind enough to get my girls paper and markers to color with while finishing paperwork. Steven made the whole process so easy and was super great with my girls. HIGLY recommend

Steven was great to work with. He didn't pressure us and yet was around if we had any questions. Highly recommend!

Rob was very kind and helpful, I was able to shop and have my questions answered without feeling pressured. Would definitely return to this store again!

This was the best service I have ever had at a furniture store. The sales people don't follow you around like prey like every other furniture store. They just let you shop and answer questions as needed. They had a large selection of furniture. If you are a veteran you receive free delivery and more.

Rob was awesome and helped us pick out some great new additions!

Thank you to Kim. She did an awesome job helping us pick out our new mattress.

Mike was outstanding salesman. Highly recommend

Kim listened to our needs, was very professional yet down to earth. We were able to find what we needed and in an extremely short period of time! Thank you, Kim!!

I didn’t realize how much fun you can have looking and picking out furniture. Our sales person Mike, was top notch. Knowledgeable, personable, and professional. He is full service and when at Ashley in Grandville, ask for Mike Shepard!

Greg was amazing. Everyone was so patient when trying to get a set we loved to work with our power base bed.

Great service very up front and friendly

Kim was knowledgeable and helpful. With her help we found the right mattress for our needs.

Lozy was a wealth of knowledge and helped me find exactly what I needed!

Lozy was fabulous to work with. She always went above and beyond when it came to times I could meet. I found her to be not only cordial but also knowledgeable, reliable and attentive. She always gave me time to process which options would work best for me, always came prepared with pad, pen and tape measure and best of all, always brought her uplifting personality and a smile on her face. I 100% recommend her to guide anyone on their selection journey and have fun doing it. I know I will be back to see her again! Thank you Lozy!

Kim Ross was absolutely wonderful and super knowledgeable when it came to helping me find the perfect couch! Definitely recommend for all your furniture needs

Hi! We purchased a sectional couch from this store with Debra Fox a few years ago. We purchased the 5 year warranty because we were told the warranty covers everything. We just recently put in a claim and got the ring around for about a month just to be denied. Our zipper is ripped on our chaise and our cushion seams are not looking good. There is only 2 people living in our home and we take very good care of our couch so the only solution is that this couch is just poor quality. We are very upset that we wasted our money on a $200 warranty. We could have used that money to purchase new casings for our couch. I understand that the store has nothing to do with the warranty company denying us but they are the ones who decided to use Montage which is a horrible warranty company.

Rob was very helpful for us. He did an amazing job navigating thru the store with my wife and I. Thank You so much!

Lozy was amazing to work with. I came in ND or one thing and walked out with a lot more. She showed us various options and gave honest opinions about what would work. Glad we stopped in for one thing!;)

Raciel was very helpful and answered all my questions! Thank you Raciel! Made everything so much easier!

Kim sold us a great couch and was super helpful!

My fiance and I shopped at the Ashley store in Grandville today for a new couch. Kim Ross did an amazing job assisting us, she gave great suggestions and was very informative with the details of the couches and care plans and financing. We are very excited for our new couch!!

We visited the Grandville location on 10/20 and purchased a king size bed, two nightstands, and a dresser. We were given 6-8weeks in person because things were coming in quickly but to be safe had the original 10-12 week frame written on the invoice. Either way we are at week 12 so I called for an update just to be told it’s looking like mid-end February for our furniture to be in and that they are sorry. Greg said he’d speak with a manager. Greg finally called back (after me calling the store and speaking with another salesman) and told me there’s nothing they can do to expedite our order. I was however given the option to get the floor model and one nightstand for $300 off. What a slap in the face! It is a cream upholstered bed which has been collecting dust in their store and all they can do is give me $300 off? He then told me they are getting rid of floor models to make room for new ones. So they are going to sell that bed for a cheaper amount anyways!!! So no compensation for our troubles, and no for sure date!!! What an awful company! I highly advise NOT SHOPPING HERE EVER!!!

We received detailed information that helped us make an informed decision.

Greg was fantastic to work with. He gave us great options and recommendations within our budget. He is extremely friendly and never pushed any sale on us. Would highly recommend.

Rob was very professional and helpful. It was greatly appreciated

He Was Very Professional And Great 2 Work With

Lozy greeted us at the door and took us directly to what we had requested. She was very helpful in finding us the right fit for our living room.

Raciel was very knowledgeable and helpful. He helped us pick out the perfect sectional for our family. We have 3 large dogs and are very confident that the fabric in our sectional will hold up. He also helped us measure it twice and gave us an idea on how to custom order it to fit our home!! Would definitely purchase from this Ashley store and Raciel again!!

I came in twice and Lozy greeted me both times. She was amazingly cheerful and friendly as well as being helpful. We did end up purchasing some dry route and she made the process very easy.

We appreciated the polite service! Thank you

If I could give zero stars, I would. This was my first experience with Ashley and never again. Everything was great while I was in the store at the Grandville, MI location and they wanted my money. But it has been a nightmare since I brought everything home. We bought two purple mattress sets with a base and all of the accessories (sheets, pillows and mattress covers). 1. No big deal, but we went to pick our order up and one of the bed frames was incorrect. They caught it after we were about 10 minutes away, so we turned back around to get the correct bed frame. 2. The next day when we went to set up the beds, we noticed the bed frames were not what we wanted. We thought we bought the purple base, but it was not the one with the anti-gravity button that we thought we were getting. After speaking to a head salesperson and him speaking to the store manager, we were told to go ahead and set everything up and they would get back with us. I was told the store manager was going to talk to our salesperson and email her and that the salesperson would get back with us the next day when she was back to work. 3. The next day, the salesperson never returned my call. So before closing, I called her, and she claims nobody spoke to her and she did not know about my problem. She claims she did not know that was the base I wanted. So, they offered me $50 off to upgrade my base. I spent $13,000- $50 off?! My husband has a bad back is why we specifically wanted this base, so we went ahead and ordered a new base. 4. The bed sheets we ordered came and was not the correct color. 4. Today, I go to pick up my base and was told the base I was returning was an Ashley base and not a purple base. My next concern is the warranty. The salesperson told up purple had a 10-year warranty on everything. We were very specific and asked about this. The salesperson said the beds are 10-year warranty. So, when we were going to buy the purple base, we asked what the warranty was on the base, and she told us 10-year warranty. I called the store today and was told the motor on the base is warranty 5 years but after that, it's just limited on other parts. The Ashley frame that was sold to us is only a 3 year warranty. If the salesperson thought we wanted the cheaper one, why did they keep telling us it was 10-year warranty? -I understand how warranty works and am not mad that it is only 5 years warrantied. I am more upset that I was lied to about so many things. I wouldn't have paid $1000 for a bed base that wasn't warrantied for 10 years. Our salesperson is not new, so it was not misinformation. It was just pure greed and deceiving. Sad that salespeople don't care about us and only their commission and paycheck. I will NEVER go to Ashley again. I understand things can go wrong, but for everything to go wrong??!? Never again. -Store manager is supposed to call me tomorrow. We will see if that happens.

Bird was very helpful. We were looking for couches and she was very accommodating and showed us many options. Would come back again

Kim was extremely helpful and professional. 10 stars if my Mod Max sectional arrives by Christmas.

Raciel was so kind, knowledgeable and patient with us as we decided on which pieces to purchase. Will definitely recommend him to anyone I know that is in need of new furniture. Thank you Raciel for a wonderful shopping experience and for your amazing customer service!

Lozy was great to work with. She made furniture buying a relaxing experience. Ashley furniture has a great selection to choose from with many options.

Lozy was wonderful! Fun and full of information. Can’t wait to get my furniture. Thank you !!!🛋️

Rob was awesome. Very informative and just a hell of a guy. Definitely will go out of my way to deal with him again.

Rob is Hands down the Best guy to go to if your looking of Anything from Ashley! Great customer service and Super Friendly.

Kim was very helpful as we shopped for a couch, love seat, and mattress. She was not pushy like some salespeople can be, which was nice!

Greg was great help in the store. He had shared some great suggestions and helped us to buy the couch. He was super helpful.

Bird was very helpful picking out my first ever couch for my unfinished apartment. And helped me schedule out my delivery.

We took advantage of the Black Friday sale and from start to finish our experience did not disappoint. Arrived at the Grandville location Friday and came back on Monday 12/2 as we needed a couple days to think about our major purchase. Kim helped us and was amazing throughout the entire process! We did not feel pressured one bit and are very excited to get our new living room set delivered. Also, Military support was not expected but appreciated and I encourage anyone not just military members to visit Ashley for their future purchase! Thank you again Kim! ! 🙂

Rob made my purchase very easy!

Greg helped me get a new bed frame and mattress. He was very knowledgeable and friendly. I look forward to working with him again in the future.

Rasiel was very helpful in our couch shopping experience. He answered all of our questions wonderfully. He wasn’t pushy, and gave us opportunities to browse and talk on our own. Price definitely matters, but he sold us Value…that’s what matters!

We had the best experience with Kim. She was very helpful and not at all pushy when we weren’t ready to get the furniture. We came back and purchased everything when it was the right time. She was helpful throughout the entire process.

Bird was fantastic.

We were very pleased with our sales lady Bird. She was very knowledgeable informative and pleasant as well as patient ! We were able to furnish our entire new home living room , kitchen ,as well as 4 bedrooms. We couldn’t ask for a better experience thank you Bird 🤩

Greg was great! There wasn’t many twin options in the store but he was willing to show us anything that did come in the size. He also priced match because the website was cheaper than the in store price! Great experience will definitely shop here again!

Steven was an excellent salesman. Not super pushy but very informative. Great first experience

Rob was very helpful and personable. He was very patient and presented options within my budget.

Lozy was great to work with! She helped us get exactly what we wanted and gave us excellent customer service. We will be back!

Rob was amazing! We went in looking for a sofa that we needed ASAP and he went above and beyond assisting us.

Steven provided great customer service!

Rob was great! Go see him!

Thankyou Kim ross! Very personable! Great customer service.

Had a great shopping experience with Aron! He was very professional, personable and did a great job making the decision easy to do business with Ashley Furniture.

Simply put....Just ask for Bird, The nicest sales person you could meet, not high pressure and found us exactly what we were looking for. Highly recommend.

Kim was such an amazing help during our search for a new sofa! She took the time to understand exactly what we were looking for and helped us explore a variety of options. Her knowledge and patience made the entire process seamless, and we ultimately found the perfect sofa for our living room. We're beyond happy with our choice, and we couldn't have done it without her expert guidance. Highly recommend working with Kim for any furniture needs!

Bird was very knowledgeable and paid close attention to what our preferences and tastes were and quickly helped us find “the” couch. We left very impressed with her service and our experience.

Our salesman Rob was someone I would hire if I was looking for Sales help. Very professional but also personable. He knew his product well. Ashley for your sake keep this individual around! Thanks Rob

I loved my experience found a nice mattress quick easy !!

Helpful staff, good sale prices and good value for money.

Raciel was very professional and helpful in my furniture buying experience! I appreciated his willingness to give options and information.

Greg was great!

My experience was great! My salesperson was kind and considerate and there was no pressure to buy anything that I didn't need. I came in there for one specific item and a particular price range and the salesperson told me right where to look and even investigated ways to give me an even better deal. He rocks!

Rob was very helpful with finding the right couch, chair, dressers, and table chair set for me.

Rob provided the best furniture buying experience I have had to this date. He was very knowledgeable, patient, personable, and gave me all the options to help my wife and I make an informed decision that worked the best for our situation. Really cannot recommend him enough!

Rob was great in finding all I needed with my new couch! Couldn’t ask for a better experience.. highly recommend

Greg was great! Very helpful with finding what we were looking for!

Steven helped us find exactly what we were looking for! Very friendly, knowledgeable, and well spoken! Highly recommend.

I highly recommend shopping here. Aron was incredibly kind, understanding and knowledgeable of the products. He emailed me to answer questions and was honest with the concerns people have had. I look forward to the delivery of my couch in a few weeks.