Ashley Store & Outlet Grandville, MI

Rob is an awesome Salesman! Made things very easy and gave a comfortable atmosphere. Awesome furniture, I should have came here first before looking elsewhere. 10% down and 60 months no interest financing is a no brainer.

Mike Perez helped us find the perfect couches for our living room. We told him what we were looking for. With his friendly and knowledgeable advice, he brought the perfect ensemble for my wife and I.

Bird was super helpful and accommodating in helping us pick out our furniture and finding the right fit for our house!

Lozy and the rest of the amazing staff at this Ashley location deserve a 10 out of 5. She was very helpful and accommodating for what we were looking for and we left happy

It was my first time shopping here and Michael made it fun and enjoyable. We got everything we needed at a great price. Best of all it was stress free.😀

Mike was friendly, knowledgeable and easy to work with. He even came in on his day off to help me. I’ve bought several pieces from Ashley and all have withstood everyday use by kids, dogs and moving. Prices are good and the quality is great. Ashley is my go-to for furniture needs.

Went into store looking for a couch for my new apartment. Bird met me at the door and showed me amazing couches and weighed out the pros and cons with me on each one. We finally decided on a gorgeous daffodils sofa with a matching Ottoman. She was absolutely amazing and pulled out all the stops to meet all my needs AND served me and afternoon mimosa! Incredible, Thank you Bird!

Bird was able to help us find the perfect mid-sized stools for our island in our new apartment!

Aron was top notch, highly recommend.

This was great experience!

Mike Perez was an excellent salesman. He was helpful, patient, kind and friendly!

Thank you for your help was very outstanding thank you for finding us the perfect living room set for are family we will all definitely being enjoying it

Nice furniture selection. The transaction was seamless. Thanks to Rob for all his help!

Kim was amazing. We so enjoyed her help with our purchases

We recently had the pleasure of working with Robb at the store in Grandville/ Wyoming, and I cannot recommend him highly enough! From the moment we walked in he greeted us with a warm smile and made us feel right at home. What stood out the most was the time he took to listen carefully to our specific requests and preferences, ensuring we found exactly what we were looking for. Instead of pushing us towards the most expensive options, he genuinely wanted to help us find the perfect pieces that fit our needs and budget.

Raciel is an expert! I walked in and was greeted with a smile. He answered all my questions without being pushy. I never felt any pressure — just that he helping me to make an informed decision. He even went above and beyond and sketched my room so I knew the furniture I was getting would look immaculate in my space. Needless to say — if you’re shopping at Ashley, ask for Raciel!

Bird helped me find what I was looking for by listening to my needs, expectations and desire in a living room set.

The store delivered a damaged dresser. They initially refused to replace the damaged items with a new item. After several conversations, they agreed to a replacement only to then deliver a lesser value item. They never intend to make the customer whole, they force you to accept damaged items that they then come out and repairs only to tell you their repair is restoring the item to "new". The delivery drivers do not wear shoe covers, they damage entryway rugs. Ashley Home Store is awful. Try Talsma!

From the moment I walked in to the store I was Greeted by Nicole. After hearing what I was looking for, she attempted to find the loveseat to no avail. She then checked with other branches of Ashley, once again no luck there either.she did not pressure me to consider other pieces but she did point out some beautiful furniture. Returned the next day and placed an order 3 other people helped me and the process was simple, pleasant and quick, after a couple of issues dealing with Internet sales that may have frustrated some sales people everyone involved at the Grandville Ashley handled the situation with a pleasant professional manner, placing my comfort and experience at the utmost importance. I tell anyone looking for home furnishings to shop Ashley in Grandville.

Lozy was so helpful and I connected with her right away. She offered no pressure. Just lots of great suggestions. The store was very helpful, very clean and I would totally recommend it for anyone. Prices were awesome and very affordable

Came in to look around, had some ideas in mind of what we wanted. Looked around and saw what we liked within 20 minutes. Unfortunately we did have to find someone to help us as they were either with other clients or doing other things, but once I found someone, Mike helped us out right away and was incredibly friendly and professional! 10/10 service from Mike! Would recommend

Good selection rob was great very helpful

Bird was absolutely amazing! She was able to take the time to listen to exactly what we wanted and we got an amazing couch! If you want someone who is going to take the time to make sure you get exactly what you want go see Bird!

Fabulous experience as Mike let us shop and experience their quality products at our own pace without pressure whatsoever. Feeding us info, pricing and details when and if we needed. All of the staff we had a priveledge to meet seemed very kind and professional. We are looking forward to getting our new furniture.

Had a great shopping experience at Ashley today with our salesperson, Michael. He was very informative while giving us time to browse. Highly recommend!

Rob @ Ashley was extremely helpful and patient in finding us the perfect living room setup. I would recommend coming to see Rob for great service, high quality and a great price!

Mike was helpful and great to work with!

Mike was great in showing me what I needed.

Raciel was fantastic! He was so helpful with me finding a new sectional!

Mike was great to work with and got us set up with exactly what we wanted!

Steven was great to work with. He was very knowledgeable. Gave us time to make a decision without feeling pressured!

Phenomenal customer service! Walked in and felt at home and was taken care of the entire time. Great selection, prices were great, and company was top notch!

Steven was great to work with!

I truly enjoyed working with Lozy. I feel we are new friends

Mike P was awesome and super helpful! He helped us find exactly what we needed and wanted.

Rob at Ashley hooked us up and was very patient with all of our "hmm maybe let's try that one too"'s.

The best! Will be returning!

Sales team was great!

Great to work with!

Rob did a fantastic job with helping us pick out our new couch! Was able to answer all our questions and helped us feel better with this purchase!

Came into the store today with my nieces and was warmly greeted by Steven. He was super great with the girls as we perused. He slyly came up to me to ask if the girls could have a sucker, to which I said yes and he kindly brought them over to them. Once we made our way around the store he helped me find the couch I ended up purchasing. He was even kind enough to get my girls paper and markers to color with while finishing paperwork. Steven made the whole process so easy and was super great with my girls. HIGLY recommend

Steven was great to work with. He didn't pressure us and yet was around if we had any questions. Highly recommend!

Rob was very kind and helpful, I was able to shop and have my questions answered without feeling pressured. Would definitely return to this store again!

This was the best service I have ever had at a furniture store. The sales people don't follow you around like prey like every other furniture store. They just let you shop and answer questions as needed. They had a large selection of furniture. If you are a veteran you receive free delivery and more.

Rob was awesome and helped us pick out some great new additions!

Thank you to Kim. She did an awesome job helping us pick out our new mattress.

Mike was outstanding salesman. Highly recommend

Kim listened to our needs, was very professional yet down to earth. We were able to find what we needed and in an extremely short period of time! Thank you, Kim!!

I didn’t realize how much fun you can have looking and picking out furniture. Our sales person Mike, was top notch. Knowledgeable, personable, and professional. He is full service and when at Ashley in Grandville, ask for Mike Shepard!

Greg was amazing. Everyone was so patient when trying to get a set we loved to work with our power base bed.

Great service very up front and friendly

Kim was knowledgeable and helpful. With her help we found the right mattress for our needs.

Lozy was a wealth of knowledge and helped me find exactly what I needed!

Lozy was fabulous to work with. She always went above and beyond when it came to times I could meet. I found her to be not only cordial but also knowledgeable, reliable and attentive. She always gave me time to process which options would work best for me, always came prepared with pad, pen and tape measure and best of all, always brought her uplifting personality and a smile on her face. I 100% recommend her to guide anyone on their selection journey and have fun doing it. I know I will be back to see her again! Thank you Lozy!

Kim Ross was absolutely wonderful and super knowledgeable when it came to helping me find the perfect couch! Definitely recommend for all your furniture needs

Hi! We purchased a sectional couch from this store with Debra Fox a few years ago. We purchased the 5 year warranty because we were told the warranty covers everything. We just recently put in a claim and got the ring around for about a month just to be denied. Our zipper is ripped on our chaise and our cushion seams are not looking good. There is only 2 people living in our home and we take very good care of our couch so the only solution is that this couch is just poor quality. We are very upset that we wasted our money on a $200 warranty. We could have used that money to purchase new casings for our couch. I understand that the store has nothing to do with the warranty company denying us but they are the ones who decided to use Montage which is a horrible warranty company.

Rob was very helpful for us. He did an amazing job navigating thru the store with my wife and I. Thank You so much!

Lozy was amazing to work with. I came in ND or one thing and walked out with a lot more. She showed us various options and gave honest opinions about what would work. Glad we stopped in for one thing!;)

Raciel was very helpful and answered all my questions! Thank you Raciel! Made everything so much easier!

Kim sold us a great couch and was super helpful!

My fiance and I shopped at the Ashley store in Grandville today for a new couch. Kim Ross did an amazing job assisting us, she gave great suggestions and was very informative with the details of the couches and care plans and financing. We are very excited for our new couch!!

We visited the Grandville location on 10/20 and purchased a king size bed, two nightstands, and a dresser. We were given 6-8weeks in person because things were coming in quickly but to be safe had the original 10-12 week frame written on the invoice. Either way we are at week 12 so I called for an update just to be told it’s looking like mid-end February for our furniture to be in and that they are sorry. Greg said he’d speak with a manager. Greg finally called back (after me calling the store and speaking with another salesman) and told me there’s nothing they can do to expedite our order. I was however given the option to get the floor model and one nightstand for $300 off. What a slap in the face! It is a cream upholstered bed which has been collecting dust in their store and all they can do is give me $300 off? He then told me they are getting rid of floor models to make room for new ones. So they are going to sell that bed for a cheaper amount anyways!!! So no compensation for our troubles, and no for sure date!!! What an awful company! I highly advise NOT SHOPPING HERE EVER!!!

We received detailed information that helped us make an informed decision.

Greg was fantastic to work with. He gave us great options and recommendations within our budget. He is extremely friendly and never pushed any sale on us. Would highly recommend.

Rob was very professional and helpful. It was greatly appreciated

He Was Very Professional And Great 2 Work With

Lozy greeted us at the door and took us directly to what we had requested. She was very helpful in finding us the right fit for our living room.

Raciel was very knowledgeable and helpful. He helped us pick out the perfect sectional for our family. We have 3 large dogs and are very confident that the fabric in our sectional will hold up. He also helped us measure it twice and gave us an idea on how to custom order it to fit our home!! Would definitely purchase from this Ashley store and Raciel again!!

I came in twice and Lozy greeted me both times. She was amazingly cheerful and friendly as well as being helpful. We did end up purchasing some dry route and she made the process very easy.

We appreciated the polite service! Thank you

If I could give zero stars, I would. This was my first experience with Ashley and never again. Everything was great while I was in the store at the Grandville, MI location and they wanted my money. But it has been a nightmare since I brought everything home. We bought two purple mattress sets with a base and all of the accessories (sheets, pillows and mattress covers). 1. No big deal, but we went to pick our order up and one of the bed frames was incorrect. They caught it after we were about 10 minutes away, so we turned back around to get the correct bed frame. 2. The next day when we went to set up the beds, we noticed the bed frames were not what we wanted. We thought we bought the purple base, but it was not the one with the anti-gravity button that we thought we were getting. After speaking to a head salesperson and him speaking to the store manager, we were told to go ahead and set everything up and they would get back with us. I was told the store manager was going to talk to our salesperson and email her and that the salesperson would get back with us the next day when she was back to work. 3. The next day, the salesperson never returned my call. So before closing, I called her, and she claims nobody spoke to her and she did not know about my problem. She claims she did not know that was the base I wanted. So, they offered me $50 off to upgrade my base. I spent $13,000- $50 off?! My husband has a bad back is why we specifically wanted this base, so we went ahead and ordered a new base. 4. The bed sheets we ordered came and was not the correct color. 4. Today, I go to pick up my base and was told the base I was returning was an Ashley base and not a purple base. My next concern is the warranty. The salesperson told up purple had a 10-year warranty on everything. We were very specific and asked about this. The salesperson said the beds are 10-year warranty. So, when we were going to buy the purple base, we asked what the warranty was on the base, and she told us 10-year warranty. I called the store today and was told the motor on the base is warranty 5 years but after that, it's just limited on other parts. The Ashley frame that was sold to us is only a 3 year warranty. If the salesperson thought we wanted the cheaper one, why did they keep telling us it was 10-year warranty? -I understand how warranty works and am not mad that it is only 5 years warrantied. I am more upset that I was lied to about so many things. I wouldn't have paid $1000 for a bed base that wasn't warrantied for 10 years. Our salesperson is not new, so it was not misinformation. It was just pure greed and deceiving. Sad that salespeople don't care about us and only their commission and paycheck. I will NEVER go to Ashley again. I understand things can go wrong, but for everything to go wrong??!? Never again. -Store manager is supposed to call me tomorrow. We will see if that happens.

Bird was very helpful. We were looking for couches and she was very accommodating and showed us many options. Would come back again

Kim was extremely helpful and professional. 10 stars if my Mod Max sectional arrives by Christmas.

Raciel was so kind, knowledgeable and patient with us as we decided on which pieces to purchase. Will definitely recommend him to anyone I know that is in need of new furniture. Thank you Raciel for a wonderful shopping experience and for your amazing customer service!

Lozy was great to work with. She made furniture buying a relaxing experience. Ashley furniture has a great selection to choose from with many options.

Lozy was wonderful! Fun and full of information. Can’t wait to get my furniture. Thank you !!!🛋️

Rob was awesome. Very informative and just a hell of a guy. Definitely will go out of my way to deal with him again.

Rob is Hands down the Best guy to go to if your looking of Anything from Ashley! Great customer service and Super Friendly.

Kim was very helpful as we shopped for a couch, love seat, and mattress. She was not pushy like some salespeople can be, which was nice!

Greg was great help in the store. He had shared some great suggestions and helped us to buy the couch. He was super helpful.

Bird was very helpful picking out my first ever couch for my unfinished apartment. And helped me schedule out my delivery.

We took advantage of the Black Friday sale and from start to finish our experience did not disappoint. Arrived at the Grandville location Friday and came back on Monday 12/2 as we needed a couple days to think about our major purchase. Kim helped us and was amazing throughout the entire process! We did not feel pressured one bit and are very excited to get our new living room set delivered. Also, Military support was not expected but appreciated and I encourage anyone not just military members to visit Ashley for their future purchase! Thank you again Kim! ! 🙂

Rob made my purchase very easy!

Greg helped me get a new bed frame and mattress. He was very knowledgeable and friendly. I look forward to working with him again in the future.

Rasiel was very helpful in our couch shopping experience. He answered all of our questions wonderfully. He wasn’t pushy, and gave us opportunities to browse and talk on our own. Price definitely matters, but he sold us Value…that’s what matters!

We had the best experience with Kim. She was very helpful and not at all pushy when we weren’t ready to get the furniture. We came back and purchased everything when it was the right time. She was helpful throughout the entire process.

Bird was fantastic.

We were very pleased with our sales lady Bird. She was very knowledgeable informative and pleasant as well as patient ! We were able to furnish our entire new home living room , kitchen ,as well as 4 bedrooms. We couldn’t ask for a better experience thank you Bird 🤩

Greg was great! There wasn’t many twin options in the store but he was willing to show us anything that did come in the size. He also priced match because the website was cheaper than the in store price! Great experience will definitely shop here again!

Steven was an excellent salesman. Not super pushy but very informative. Great first experience

Rob was very helpful and personable. He was very patient and presented options within my budget.

Lozy was great to work with! She helped us get exactly what we wanted and gave us excellent customer service. We will be back!

Rob was amazing! We went in looking for a sofa that we needed ASAP and he went above and beyond assisting us.

Steven provided great customer service!

Rob was great! Go see him!

Thankyou Kim ross! Very personable! Great customer service.

Had a great shopping experience with Aron! He was very professional, personable and did a great job making the decision easy to do business with Ashley Furniture.

Simply put....Just ask for Bird, The nicest sales person you could meet, not high pressure and found us exactly what we were looking for. Highly recommend.

Kim was such an amazing help during our search for a new sofa! She took the time to understand exactly what we were looking for and helped us explore a variety of options. Her knowledge and patience made the entire process seamless, and we ultimately found the perfect sofa for our living room. We're beyond happy with our choice, and we couldn't have done it without her expert guidance. Highly recommend working with Kim for any furniture needs!

Bird was very knowledgeable and paid close attention to what our preferences and tastes were and quickly helped us find “the” couch. We left very impressed with her service and our experience.

Our salesman Rob was someone I would hire if I was looking for Sales help. Very professional but also personable. He knew his product well. Ashley for your sake keep this individual around! Thanks Rob

I loved my experience found a nice mattress quick easy !!

Helpful staff, good sale prices and good value for money.

Raciel was very professional and helpful in my furniture buying experience! I appreciated his willingness to give options and information.

Greg was great!

My experience was great! My salesperson was kind and considerate and there was no pressure to buy anything that I didn't need. I came in there for one specific item and a particular price range and the salesperson told me right where to look and even investigated ways to give me an even better deal. He rocks!

Rob was very helpful with finding the right couch, chair, dressers, and table chair set for me.

Rob provided the best furniture buying experience I have had to this date. He was very knowledgeable, patient, personable, and gave me all the options to help my wife and I make an informed decision that worked the best for our situation. Really cannot recommend him enough!

Rob was great in finding all I needed with my new couch! Couldn’t ask for a better experience.. highly recommend

Greg was great! Very helpful with finding what we were looking for!

Steven helped us find exactly what we were looking for! Very friendly, knowledgeable, and well spoken! Highly recommend.

I highly recommend shopping here. Aron was incredibly kind, understanding and knowledgeable of the products. He emailed me to answer questions and was honest with the concerns people have had. I look forward to the delivery of my couch in a few weeks.

Very welcoming and not pushy at all. Found exactly what we needed and when we needed some assistance, Aron was there! Definitely recommend.

Greg was very helpful and knowledgeable found the perfect couch at a great deal!

If it was up to us Greg would receive more than 5 stars! He was so patient and kind! Will definitely reach out again the next time we are in the market for furniture!

Wonderful experience buying our couch. Greg was attentive but not overbearing. Very knowledgeable and helped us find the perfect fit for our family.

My wife and I came into Ashley looking for a nice couch that could turn into a bed for our guests. When we entered we met Rob Webb. He was a very nice and funny gentleman that showed us our options around the store. He allowed us the space to discuss our options and he came back in a timely manner in which we ended up purchasing our couch. Could not say enough good things about Rob and his help! Please ask for him if you have the chance!

Very good salesperson fun to banter back n forth

Amazing! Super nice energy with the process. Give me tips on what I as looking for. Thank you Rob!

Raciel was great to work with! Professional. Knowledgeable. Gave us space to explore. 5 star!

Politely greeted, no pressure, pet resistant upholstery, fair prices and COMFY!!

Very helpful, not pushy, super knowledgeable!

Kim was extremely knowledgeable and helpful, will be continuing to return and refer business to her as well!!

Rob was great to work with. Very knowledgeable, friendly, and kind. Super excited about the washable performance fabric of my new couch.

Very friendly and very helpful

Very helpful and was sure to explain everything to me!

I don't even know where to start. She's unassuming, doesn't purposely up sell, listened to our needs, only showed us what was in the range that we asked for, upfront, honest, personable, relatable, patient, and practical. Not once did we feel negated. I can't say enough about this person and her personality. I got all the things I was looking for. I highly recommend working with her!

Recently purchased a new couch and ottoman from this location. Greg was the gentleman that worked with us from start to finish. Very professional, informative, and made the time in the store enjoyable. There was no feeling of being pressured - only that of Greg making sure we knew what options might be available for each piece of furniture and his thoughts of what might be better for their needs or which selections were just fine for their budget and requirements. I would certainly visit the store again in the future and work with Greg.

We worked with Greg and he was very helpful! He was great to chat with and not pushy when we were picking out our couch. He was very professional and knowledgeable. We are very happy and can’t wait to enjoy our new couch! Thanks Greg!

Before I begin, let me acknowledge up front that this review is being written before the delivery of our furniture, which won't be for some weeks yet. (Which is fine). But, I just had to take the opportunity to say, much like others have already said about him here... Rob is a sales rep at Ashley Furniture that is friendly, and knows his stuff. He made the entire sale process go about as smooth as a person could ask for. Plus, the furniture we bought was sure a nice shade of teal color. And, it was just plain great to FINALLY be able to get around to buying a replacement for our current couch, which has DEFINITELY seen better days. Plus, we also bought a replacement easy chair (Which is called an "oversized chair" for the particular one that goes with that set), and the matching ottoman to go with it. So, at this point, since things were handled perfectly at the time of purchase, the only thing remaining now is to receive our new furniture, which is estimated to be between 3-5 weeks. We definitely look forward to it. And, as long as things go well enough for that part of the process, my current review of 5 stars out of 5 will stand. Otherwise, I will, of course, update this review if the need should arise due to any problems with delivery. Either way, Rob seems like a nice guy who really makes you feel welcome in the store.

Absolutely great service. Bird was knowledgeable and helpful. Loved working with them on finding the right mattress.

Steve. Was great!

Awesome experience for me. Lazy Harris was outstanding in being helpful and knowledgeable about our needs. Just so pleasant but not pushy or in a hurry. She was fun to shop with!

Rich at grandville store did a great job at finding furniture to meet our needs. He did great at finding what we may like versus making a big sale. He was not overwhelming and allowed us to shop around ourselves too.

Awesome really nice and so helpful very knowledgeable with the furniture and with what I was looking for

Greg is an excellent salesman. Grateful for his help. Looking forward to amazing 💤 with our new purple mattress!

Steven was great to work with at the Grandville store. We had a little issue, after we did not measure our space correctly. The staff was very helpful, in quickly helping us exchange a piece and help us find something that would fit better.

Greg was amazing. He was very helpful and friendly. We purchased a kitchen table and chairs and end tables.

Bird was great! They gave us space to shop, listened to what we said when we spoke, and gave suggestions based on what we like. We can’t wait to get our new furniture!

Steven helped me find a great couch for my new home. He was very informative and listened to all my wants and needs.

Great service

Steven was great to work with and was very respectful. Excellent experience!

Bird was a pleasure to work with. Very knowledgeable and made the whole experience fun.

I wish I needed to buy more furniture. Our sales associate, Bird, was absolutely perfect.

We had a great experience at Ashley Furniture in Grandville/Wyoming. Bird was our sales associate, and while going through the signatures and dollar signs, she drew little thumbnail portraits of us. The knowledge she has that helped us find the perfect fit that meets the needs of our family was impressive. She also has a great sense of humor. If you need furniture, I highly recommend the company, this location, and Bird.

1st off our sale guy Rob was amazing. We have no issues with him. However we have had our furniture that was not cheap for just over a full month and we are not happy with the chair. It sits and looks completely different than the floor model we sat in. Rob did help us make a claim to add more filling to the back of the chair, which helped very little. My husband called because something is still not right with the chair. So we wanted to see if more filling in the back would help, and the seat material is all pulled up. But they told him sorry it is not covered under your warranty. We are very disappointed. The arms of the chair are not made even either, one side is flat while the other is more full and rounded.

Lozy is an amazing salesperson. She is patient, passionate and so full of knowledge. She treats you like family and makes the shopping experience stress free and enjoyable.

Steven helped us with our first purchase of a great, high quality couch! He made the whole process so easy and gave us such great information. His many years of experience shows and we will definitely be reaching out to him when we need more furniture peices!

Wonderful experience! Enjoyed purchasing our new couch! Rob was great to work with!

Kim is great she does a very good job helping me find what I need and she does great with giving deals

Greg was very helpful but not pushy. Great service!

Very professional and went above and beyond for me!!!!

Aron helped us out picking out a sectional. He was very knowledgable about all of the sectionals at Ashley and helped us find the perfect couch!

Steven did a great job of giving me a number of options. He patiently walked me through each bed type until we landed on the best choice. All the while, he was personally and truly interested in me as a person, not just a customer. He'll certainly be my "go to" guy in the future.

Kimberly was very helpful with our furniture purchase. Excellent experience

Bird was amazing from start to finish. Worked with me to find the perfect piece for my living room and had great communication throughout!!

Steven went above and beyond to help me find a great living room set and his communication was fantastic! Thank you!

Rob was so helpful and amazing!

Steven was an amazing salesman to work with! He was low pressure and helpful with all of our questions. We even had to reorder a couch, but he was patient with us and even came to help us on his day off! I would recommend him to anyone. We are also happy with our purchase. Thank you for everything!

Had a wonderful experience working with this location. Shout out to Lozy, Tyler, and one of the owners David for helping me purchase an amazing sectional for a great price! Highly recommend anyone looking for furniture to stop at this location. 10/10

Robert did a phenomenal job taking extremely good care of us. This is our second time buying thousands of dollars worth of furniture from him. He patiently served our needs, WELL after closing time, on both occasions. His customer service was absolutely top notch. He really should be training new staff members how to help the customers. Fantastic job Robert

He was great and helpful. And he offered me a beer!!

What a great experience! Steven greeted my family and I as we walked in the door, simple meet and greet no pressure just explained the layout. Offered us some drinks and the kiddos a sucker, as we found pieces we liked he explained options and made it quick and painless. No doubt as we get further into the moving process we will be leaning on him for more suggestions!

Great service.

Lozy was great to work with!

Very kind and helpful staff! No high pressure sales. Aron was very informative and helpful!

Bird was very helpful and knowledgeable. Great salesperson.

Kim was wonderful- she listened to all the details of what I needed and helped me order my couch. Even caught MY mistake on the orientation demensions. Very excited for it to arrive.

Rob was very attentive and helpful as I browsed looking for the perfect pieces to finish my family room remodel.

Lozy was very helpful and patient. Excellant sales associate!

Wish I could do zero stars. Horrid customer service

Aron was very helpful with my search for sofas. He was very informative, patient and knowledgeable. He didn’t push anything on us and answered all my questions. I am very pleased with the service I was provided. Thank you Aron.

Aron was fantastic and incredibly patient with us to make sure we were getting exactly what we wanted. We greatly appreciated his patience with us and looking forward to coming back to purchase more furniture!

Kim greeted me when I came in the store! Very friendly and helpful! She answered my emails promptly and very helpful! I love the table and chairs I purchased! Great quality and beautiful! Delivery people were on time, and very efficient! They worked quickly and throughly! They were very friendly! They adjusted all my chairs making sure they were level! Thank you for everything!

Losy has great taste and she was such a pleasure to work with. I cant wait to get my Ashley furniture.

Kim was awesome she help us get exactly what we wanted and got it all in our price range thank you very much we will be back for more

Lozi is so friendly and patient while I’m figuring out the best pieces for my home. She makes the process stress free and fun!

Absolutely loved the service here, Lozy went above and beyond to find us the right piece of furniture! I would recommend this place 100% they don’t make you feel hounded and they don’t push products on you, again Lozy was absolutely fantastic!!!!

Found exactly what I was looking for! Lozy was incredible & went above and beyond! She made the experience super easy and enjoyable! Will be purchasing from Ashley’s again.

Steven was a great help, made our experience super easy!

Just over 2 years ago i bought my first brand new couch, and chair with ottoman. Loved this set but the ottoman keeps sagging to one side. They were so nice and fixed it after i had it for almost a year. Now a year later it's doing it again and looks terrible. Now I'm stuck with this pathetic looking ottoman. All they could do is tell me "nothing lasts forever these days" basically telling me their products are garbage and are not going to last. So i wouldn't waste your time unless you want furniture that will only last for a few years. Save yourself the headache and don't waste your time and money. Update.... a manager called me and was super nice, she actually listened to what i had to say and was willing to work with me.

We had a terrific time shopping with Kim, and we were quite honored how they gave honor to my husband who happens to be a vet

Great experience!

Loved working with Bird. She is very knowledgeable, helpful and patient. Big selection and verity .

Bird was great! She showed me my options and drew out my floor plan to make sure everything would fit properly.

Aron did a great job answering all of our questions and even staying later than closing to make sure we had plenty of time to consider our desired purchase. Thank you Aron for all of your help and to the Ashley Sales team for letting us browse without pressure. We will definitely be back to purchase more items in the future. Consider Aron as your sales rep if you visit this store.

Steven was awesome! Knew exactly what we were looking for. We were in and out within 30 min. 👍🏼

Raciel was very helpful! Gave us space when we needed it and gave us information when we needed it. Very personable and professional. Will definitely be back to see him again for future furniture needs

Greg was amazing! He helped us with all of our needs! We will be back! We especially love the free set up and delivery for veterans! Truly amazing!

Very pleasant and easy to work with staff! Lots of product options!

Can’t get a call back so! I was told part of my order was in by Greg! Said items would ship as they came in. Then they sold the item I purchased to someone else. I called and talked to a manager and he said all my items were in and the deliver staff will be calling and delivery will be next week. Well the week came and went no call nothing. So I call yesterday and they say nothing is in! I asked to talk to manager and none available. So the lady said I’m going to email the managers and have they call you right away! So almost two days now and no call back! Customer service doesn’t exist any more!

Very impressed with Aron and his knowledge. Thank you for hiring such an amazing human.

We had a wonderful experience shopping at Ashley Home! Rob was professional and helpful answering all of my questions. We didn't feel rushed or pressured into buying. I loved how Rob even walked us to the door as we were leaving the store, just as one would do for their guest leaving their home.

Really attentive sales person!! Quality furniture 👌

Five stars for Lozy!!! She was great to work with, very helpful and understood my style and what I was looking for after only a couple of minutes of working together.

Greg was great and helped with everything I needed

Very good experience.

Knowledgeable, friendly staff. Always have a good experience when we shop there.

Steven Leaks was extremely helpful, efficient and kind.

Robert was very helpful. Explained the differences between adjustable bases and costs. I would recommend him and Ashley furniture to my friends and family

Worked with Bird- awesome experience! Super helpful, very knowledgeable- come buy from these folks over here!

Bird is amazing! Thanks for all of your assistance!

Lozy was very helpful and let me make my decisions without being pushy. Will definitely be back for any future furniture needs.

Amra was phenomenal !!

Bird was amazing, can’t wait for our new couch.

Raciel was helpful and knowledgeable while helping us pick furniture. He was very patient and kind with all our questions. Would definitely work with him again!

Great experience at the new Ashley store in Grandville mi by home depot,was greeted by Rob wanted a nice quest bedroom mattress was shown lots of options, decided on a mattress,can't wait to get it thank you Rob. 👍

We had a great experience with Rob at Ashley Furniture! He was helpful, knowledgeable, and great with our kids. He introduced himself as we walked through the doors, and guided us to where we needed to go to look for a new kitchen table. He gave us time to browse and then came back to check on us. We ordered a table that day and looked at some more items for future purchases. We’ll be back to visit Rob!

A good selection at reasonable prices. Sales staff doesn't follow you and let you do your own thing, which is nice.

Bird was an amazing help furnishing our new home. Can’t wait to work with them again!!

Our experience was great! Our salesperson Steven was an absolute pleasure to work with...he was able to pin down the best option for us while sharing his knowledge and expertise.. If we could give him more than a five star rating...indeed we would!

Such an awesome store. My husband and I have bought multiple things from them. Rob most recently helped us get fitted for the perfect pillows to sleep on. We had no idea there was so many options. He was extremely friendly and helpful we ended up talking about our mutual interest in cars and then by the end of it all we walked out with two pillows and a new mattress cover. ☺️

Bird was fun to work with and showed us every aspect of the couch that helped us make the decision on the couch.

Kim was a wonderful salesperson. She showed me the pieces I saw on line. My 1st experience with Ashley's was wonderful!! I bought a recliner!!!

I went in on Amra's first day and gave her a challenge. I have a weird entryway and finding something I liked that would fit through was difficult. She was very patient and super helpful. The whole experience was great and I found something super close to what I had originally wanted but could fit through my door.

Good selection, will work with you.

Kim was very nice to work with. I would go to her again.

I highly recommend shopping with Rob at Ashley, he was very friendly, patient, and helpful. He listened to everything we needed and made thoughtful suggestions for what he thought would work well for our family. We had stopped in previously just browsing but with his help and all of our questions answered it was easy to make a decision this time. Thanks Rob!

Steven provided amazing customer service. We walked into the store with no intention of purchasing a couch, just to look, but he made us feel so comfortable and was so patient and kind, and helped us find the perfect couch!

We had a great experience looking at and purchasing a Purple mattress at Ashley! Bird helped us from start to finish, even though we returned a few days after our initial visit to finally purchase the mattress. Everything was super easy, Bird explained the differences between the mattresses well & got us the best deal. Highly recommend asking for Bird!

Kim was great, patient, and listened to what I needed and provided honest opinions. Thanks again, Kim!

Bird was incredible to work with! They were patient and explained everything very well to us. We are very excited to get our new couch from Ashley’s and appreciated Bird’s help 😊

I stopped in to look at a couch I had seen advertised. The sales rep, Aron, was prompt, friendly, and very helpful with making my purchase.

The Ashley team is phenomenal to work with! They are well trained and extremely knowledgeable. They found us exactly what we were looking for and went above and beyond expectations. Come in and ask for Bird for a stress free experience.

Greg was very helpful and made this a smooth process, excited for my new couch!

Worked with Bird as my sales person. Absolutely the BEST !!! I asked a thousand questions and got all the answers I needed before purchasing. I will be back for everything else for my new home. Thanks Bird !!!

Aron was awesome! 👏🏻 Great experience

Aron was great! Very helpful and knowledgeable. Made everything easy picking out a new mattress, base, and a chair!

Had the BEST experience picking out furniture for my dream place!! I could not of done it without Greg. He was so kind and helpful. He made sure I got exactly what I wanted. He was so patient! I definitely would ask for Greg when shopping at Ashley. He makes the experience well worth it!

Kim Ross was very helpful in store making sure we got our order right. I appreciated her knowledge, kindness and thorough explanation of the ordering process, costs, what to expect and when to expect it. Super happy we decided again to order furniture through Ashley's.

Raciel was attentive and helpful in helping us pick the perfect new sectional and end table for our house. He helped make sure the size we picked fit well with our space. He was friendly and knowledgeable about the products and patient while we made our decision. Definitely would recommend him for all of your furniture needs!

Had a great experience with Lozy at Ashley Furniture. She took the time to show me all of my choices and discuss price points with me. Would definitely recommend :)

We came in looking for a dresser because we ordered 3 online and they were all 3 broken so Bird was very helpful in getting us set up with new. She was very friendly and professional

Bird did a great job helping us find the right dining room table for us!

Lozy made furniture shopping easy and fun, no pressure just kindness and helped me choose comfortable piece's.

My family and I recently had an terrific buying experience at Ashley Furniture! Rob was more than patient with us as we looked at and discussed all of the options that would fit our budget. I completely walk away from a sale if an employee puts too much pressure on me. I would highly recommend having Rob as your salesperson. No games- just honest, helpful advice.

Greg was wonderful to work with! For being indecisive myself, he allowed us to walk circles around the store before deciding on the best set for us. We enjoyed working with him and would recommend him to others!

Steven Leaks helped my mum and I search for the perfect recliner for her needs. He was thoughtful and considerate of her physical limitations and patiently waited while she and I measured and talked through the plusses and minuses of each selection. Steven also explained the variety of ways that the Ashley furniture company is working with its customers to better the lives of people in our community. Impressive design, quality, and service.

Aaron was awesome and helped us pick the perfect couch set and dining set for our home! We showed him pictures of our home and he helped point us towards the perfect options and even got us some great deals. Definitely going back anymore items we may need!

Very pleasant experience. Will be back!

Best furniture store ever. I was honored by the way they sincerely appreciate veterans. Our sales rep Raciel helped us through the whole process and gave us great a great deal. Everyone was helpful and friendly. We will always go back there for our furniture needs.

Aaron helped me get the couch I wanted. Store was clean and everyone was nice. Best location. Kid friendly

Lozy, was very nice, professional, and definitely funny. I would buy from her again in a new york heartbeat 💓

Benny was awesome to work with, process was smoothly. Great attitude, recommend people to go with him! 10/10

Steven, Tyler and Kim have been AMAZING! Kim and Tyler have been so patient as I went through changes with my chairs. Steven did a great job showing me how the chair worked and explained the furniture protection kit. These three individuals made my entire experience less embarrassing and I felt better after finally choosing the right piece. Thank you all for everything. I truly appreciated them.

Really loved working with Val Rodriguez. She was professional and fun! Took the time to show us all our needs and so far very happy with our purchase

Excellent, answered all my questions. Very friendly and informative

Steven was very friendly and helpful getting us furniture for our new home!

Raciel Salinas was my salesman. He was great! I am not the easiest person to shop with or for. He kept up with me, pointed out all the furniture pieces I had interest in, made great recommendations and had great knowledge of the details regarding the pieces as well as cost finances and options. I was also very happy to know the current and future sales as well as being pleasantly surprised with the establishments background and veteran involvement. I am excited about my purchase and visiting a veteran owned store again

Steven helped us purchase a new entertainment setup for our basement. He was able to answer all our questions, showing us only what we were looking for without applying any pressure. In the end, we made the purchase and were even able to negotiate a bit.

Greg was awesome! We didn’t expect to find something right away. We were just coming to look and get ideas. Ordered the perfect couch for us! Thanks 😊

Rob was great!

Lozy was very friendly, professional, and knowledgeable. We were able to get exactly what we wanted at a great price!

Steven was great to work with and helped us find the perfect living room set. Very happy with product and excellent service!

Kim was very helpful and knowledgeable. Goof hospitality and kindness to our grandson. Showed us items that we were interested in.

Wonderful experience from the moment we walked in the door. We were in the market for a lift recliner but walked out with a couch AND recliner. Rob was our salesman, he’s truly a class act! No pressure sales, helpful and kind. I will definitely return when in the market for furniture and ask for Rob! Thank you Rob and Ashley Furniture for a great experience!

Kim was great to work with. I came in earlier in the week with my mom and then brought my husband back a few days earlier. She remembered my name and was very attentive to our needs. Make sure to ask for her when you go in. :)

Val just had a very nice way about how she went about selling the furniture. It took the stress out of the shopping

Thanks Lozy for your top notch help in finding my new sofa! I appreciate you!

Great service! Greg took his time to show us almost everything in the store and had great hospitality. Highly satisfied with our services and would recommend.

I’ve been in with my boyfriend numerous times (because we are very indecisive) every visit has been fabulous! Rob help us pick the perfect couch for our new apartment and used his mattress knowledge to guide us to the right mattress. Greg helped us feel comfortable and confident in our purchase! Such an amazing team and place!

I had a wonderful day there the sales people were all warm and inviting and helped me with everything.

Aron did an excellent job.Very enjoyable experience.He's very knowledgeable.

Val was very helpful in the process of finding what we wanted. So glad we came to this store for furniture. We will definitely be coming back for more! And the fact that they are veteran owned and help veterans such as myself is amazing

Kim was absolutely wonderful! She provided a fantastic experience and I could not be more pleased!

Kim is a HOOT! She's also great at her job, Ashley is lucky to have her.

Great service and excellent support

This morning, I happened to walk into the Ashley HomeStore and was greeted by a very personable sales associate, Val. She was polite, offered me a bottle of water, provided good information and answered all my questions very promptly. She was so easy to speak to and quite knowledgeable. Within a short period of time, I had decided that I was going to purchase one of the Ashley desks, and she went out of her way to assist me with my purchase. I highly recommend Val (Valeria) as your next sales associate!

Greg helped us find a new couch for our first home and he was a great help! Very friendly and we found exactly what we were looking for at a great price.

Aaron was our salesperson. He was helpful, knowledgeable, and patient with us. He made the selection and purchase of our bed set easy.

He was very nice and friendly and did us very well

knowledgeable sales man. Thanks raciel Salinas

(Translated by Google) Excellent service, very satisfied with Valeria, she helped me a lot and very importantly, she speaks Spanish 👍 (Original) Excelente servicio, muy satisfecha con Valeria me ayudó mucho y muy importante ella habla español 👍

Rob was very helpful and personable! He made shopping very easy.

Greg was super helpful and great when we had a misunderstanding!

Lozy was excellent and listened to what I was looking for.

My fiancé and I had a very pleasant experience shopping at Ashley! Rob was incredibly kind and helpful, and his extensive knowledge helped us choose a sofa quickly and efficiently. I highly recommend stopping in here, and make sure you ask for Rob to help you look!

It was a great experience! Thank you!

Nice customer service!

Very helpful, will come again.

We had an exceptional experience purchasing a couch, all thanks to Val! From the moment we walked in, Val greeted us warmly and was incredibly knowledgeable. She patiently answered all our questions, provided insightful recommendations, and ensured we got the best deal possible. Her professionalism and attention to detail made the process smooth and enjoyable. We now have a beautiful, comfortable couch that perfectly fits our home. Highly recommend Val to anyone in need of a great shopping experience. Thank you, Val!

Very happy with our experience at Ashley home Store in Grandville, MI. Very reasonable prices for what we were looking for. Salesman, Rob was friendly, very helpful, informative and not pushy. Communication was very good. I would definitely recommend Ashley Home Store

Steven did a great job and is a very personable young man and very knowledgeable and we are very happy with our purchase!!!

Worked with Greg today. He was fun and made my decisions very easy. We looked at the colors and layout with measurements of my home and walked through very thoroughly all the options. What a great experience and highly recommend if you have the need for furniture. Thanks again Greg!

Steven was great to work with!! Very kind and patient!! And took the time to explain all the shipping and warranty details!!

Steve was very helpful! We have a problem getting a piece of furniture up our recliner up the stairs and he showed us the way to remove the backs. Can't wait to try it.

My wife and I walked in with an idea of what we wanted for ourselves and Stevens was there to assist us, as well patiently show us only the kind of furniture fitting of our taste. I am extremely grateful and satisfied.

Beware - Deceptive Sales Tactics and No Accountability In August of 2023, we purchased a Sealy mattress from the Grandville, MI Ashley Home Store. As we were trying mattresses and working with the sales person (Tom), we were told that they would cover any body indents that developed as long as we purchased their mattress cover. By February, the mattress had become unsupportive, and had an indent, so we started the claim process. It was at this point that we learned that the claim process requires measurements that unfairly benefit the manufacturer. You have to measure the indent to the top layer of fabric only. This measurement does nothing to show the degradation of the materials within the mattress, and the fabric stretches across the indent. I even took pictures with a 45lb weight sitting in the middle of the mattress and another 45lb weight sitting in the indent, measured the difference in deflection, and provided that to Ashley's Claim center. They did not accept these pictures and said my claim is denied. Do not fall for this company's sales tactics, they do not stand behind their products, and have no accountability after they make the sale! Edit - even after getting the claim approved by Sealy, this business is not offering a refund, only in store credit. They are terrible to work with beyond the initial sale, I would highly suggest shopping elsewhere.

Aaron was great! Spent so much time with us and answered countless questions!

Came in for a desk. Lozy assisted me and she was phenomenal!! This was not my first time working with Lozy. She and the staff at Ashley's are always professional, helpful and courteous!! Will always recommend Ashley's!!!

Great service !

Kim was very nice an helpful an professional

The sales person was very nice and very helpful

Fantastic job Lozy was amazing

Lozy was very attentive and answered all of my questions.

Super helpful staff! Great selection and service.

Greg was awsome.

I would be happy to give Benny a ten-star!! He is an excellent sales associate—professional, friendly, and very patient. It took me three visits to finally make up my mind, but he stuck with me all the way!! 👍🏼👍🏼 I am well pleased.

Lozy was amazing helping me pick out a couple things and made it very easy and enjoyable!

When my fiancé and I went in we had an idea of what we wanted. After working with Rob we knew what we wanted. His intuition and knowledge about the products is superb as well as his people skill. Everyone was super friendly and helpful! We enjoyed our experience and would shop here again.

Sales person was very informative and helpful. No pressure to buy.I would definitely like to have future buys done thru Greg

Rob did a great job. He listened to what we wanted and was not pushy as the salesman at all. He was open and honest which I really appreciate.

Had a wonderful experience from browsing to purchasing. Raciel was amazing!

We had purchased a mattress from Ashley Furniture that started sagging. We worked with the Ashley team to get it replaced. They were great to work with and we were able to get a replacement at no cost. The sales representative at the store, Lozy was excellent to work with.

Raciel helped me out.

What an amazing staff! Listened to what we were looking for and needed! We’re so excited with our purchases! Ms, Harris is professional, & friendly! She went above and beyond making sure we were leaving with the items we were looking for! We will continue shopping for our home with Ms. Harris! Thank you

Lozy worked hard to find us what we were looking for. She did a good job. We have our items on order. The financing that was offered was real good. Happy how things went.

Thank you, Kim. I appreciate that you let us look by ourselves without pressure but were available when we were ready to purchase. The paperwork was easy to complete.

Friendly and helpful.

Rob was a big help and we were able to find a living room set!

Aron was so helpful! I came in anxious but left with a smile on my face all due to his willingness to help me find the perfect furniture for my home! Store was clean & organized! Everyone was kind & professional!

GREAT EXPERIENCE! Greg was amazing to work with. He was knowledgeable, friendly, and fun. Highly recommend! 5* Experience!

She was super helpful. Stepped in when needed and gave us space to make a choice. Very comfortable experience.

Good overall shopping experience.

Greg is super helpful and knowledgeable. No pressure and very friendly.

Rob was fantastic made me feel comfortable and we laughed ot felt good to be treated like I was special

Aron gave us great recommendations and service!! Thanks!!

greg was very helpful

Rob took the time to show us all our options and answer all of our questions. He made our transaction pleasurable! We will definitely go see him again when we are in need of furniture.

Was greeted by everyone upon entry. Took some time to look around without any hassle. When ready I walked to the desk And asked for assistance, the salesman Mr. Rob Webb was very helpful and insightful and thorough with any questions. To say it was a pleasure to buy from him and I will return.

Greg was a great sales person! Helped me find the right couch and was even able to give recommendations for other pieces I needed!

Greg L took great care of us picking out a couch and two swivel chairs. They were exactly what I needed and so comfortable, great quality and a fair price. Thank you Greg for helping us!!

Sam was extremely helpful in assisting us in our decision for a split king adjustable bed. So much to consider and he was very patient with us. He even served us some wine while we waited.

Greg was amazing! I came in looking for a new couch and fell in love with a chair along the way. Safe to say both were purchased and I couldn’t have asked for a better sales associate.

Greg was great to work with!

Aron was great. He provided a comfortable low pressure sales situation. Aron asked all the right questions and we transitioned into a very smooth purchase.

Greg was wonderful to work with! Our order came quicker than expected, and he actually guided us in purchasing/ordering a dining set based off similar options in the showroom. Exceeded all expectations!

Great place to shop - plenty to chose from -worked with Lozy she's friendly and talks with you about what your looking for - would recommend Lozy and the Ashley store in Grandville .

My husband and I bought a couch from Kim at the Ashley furniture store and we had a great experience. I would definitely recommend going there! Kim was polite and checked in on us while we walked around the store and was not pushy at all. She listened to what we were looking for and helped us find the perfect couch for our home.

Rob does a wonderful job! Very personable with a lot of knowledge. He should get a pay increase for the work he does. 5 stars from me every time.

Rob was excellent he helped us great and explained everything in detail

If you’re looking for home furniture head to Ashley Homestore and ask for Rob. Not looking for home furniture? Rob will help you with that too. Highly recommend going and seeing Rob. Get down there already what are you waiting for?!

Kim Ross did an excellent job of answering all my questions. She was knowledgeable, pleasant, and provided great communications. I hope delivery & setup go as smoothly as Kim made the selection & ordering process.

I just ordered some furniture from the Ashley Store and I was very thankful for the no pressure sales team! Raciel and the manager (can't believe I forgot his name!) we're extremely helpful and patient with our many, many questions. If they didn't know the answer, they worked to find the answers. I appreciate that instead of just hearing, I don't know or making something up. I'm really excited to get my Tempur-Pedic mattress with adjustable base. It's something I've wanted for a long time. The leather sofa I ordered was a great price and I think it will look great in my house. I wanted something durable and with attached back cushions. They showed me several options and really listened to what I wanted. I would recommend this store.

(Translated by Google) Super attentive, excellent worker and very friendly, he is an exceptional worker (Original) Super atento excelente trabajador y muy amable es un excepcional trabajador

Best salesperson ever!!!

Greg was really knowledgeable and helpful in finding my us a great bed for our desired budget. He should get a raise!

Greg was a great salesman, helpful, sence of humor and he gave us beer! I would definitely come back and shop there again

Really nice store with great selection of furniture. Also Kim was really nice and helpful!

My husband and I went into the Grandville store on a Saturday. As soon as we walked through the door, one of the salesmen, Greg, came over and introduced himself to us. He made it seem like he would be available to us if we had any questions and we said we’d take a look around. He literally followed us around the store, seeming like he was messing around on his iPad, but then if we paused to look at a certain set of furniture or to look at the little sign for information, he would immediately come over to us and start spewing information about the colors, designs, etc the piece came in. And then he would stay with us. We had no idea what we were looking for and just wanted to look around and see what there was, get a feel for what we liked and what we were going to need. We told Greg this and asked if we could look around on our own, however, he came right back to us at the very next set of furniture we came to. I wasn’t even comfortable sitting on the furniture or speaking openly to my husband about our likes/dislikes with Greg just hanging around. When we finally found something we liked, he made a few comments like “wow, it took looking at the whole store for you to finally find one”, and “I took care of three other customers in the time you were here”. At that point, I didn’t even want to buy the furniture because this was coming from the guy who couldn’t just let us look on our own. There is nothing that is a bigger turnoff than a pushy salesperson. Fast forward three weeks, I called the distribution warehouse to check on the order status and our furniture was there. Not sure how long it had been sitting there or when they were going to call us… I picked up the furniture the same day, only to unpack it at home and find that they had sent us home with the wrong chair. It was after hours at that point, so I called and left a message, asking for someone to call me the following day. The following day, I called first thing in the morning and was told that they would “check to see when they would have the correct chair available to exchange for the one we’d received. I said no, I wasn’t driving 45 minutes to their warehouse again on account of their mistake, and I was told it would be highly unlikely for anything different, considering our original purchase wasn’t delivered. At this point, I’ve called two more times in that same day and haven’t been able to speak with a manager. Once, I was told there was a manager on the line, only to be transferred back to the phone tree. Very disappointed with our experience, to say the least.

Shout out to Rob (great name!) at Ashley Furniture! He was seriously the most patient salesperson we’ve ever had in a furniture store. Helpful with ideas and knew when to give us time to talk things over. Zero pressure too. If you go there, we definitely recommend asking for Rob!!

Was happy to find this store while in the search for an office chair. Greg was a great help and was very friendly and knowledgable. Was able to help me find what seems to be a perfect fit fowlr the chair i was looking for. Will definately be coming back for any furnature needs in the future! Yhanks againg Greg!

Lozy was great! She approached me after I had wandered around for a few and when I told her I was looking for an area rug for my bedroom, she asked great questions to point me in the best direction. We quickly narrowed it down to a rug that was discounted and perfect for our bedroom. She was friendly without making me feel pressured. A genuine connection that didn't make me feel like a sale.

Great customer service! We worked with Greg. He let us browse without pushy sales tactics and would come back to answer any questions we had. Best customer service we have ever had!

Benny was great to work with. He has great patience!

I had a wonderful experience shopping at Ashley furniture. My sales representative, Robert, was very helpful, knowledgeable and patient with me. I am very happy with my purchases. The whole staff was so friendly and made us feel so welcome.

Benny was prompt, friendly and professional. He worked hard to find us the right furniture to fit our dining room dimensions and at the same time accommodate our seating capacity goals.

Raciel was very helpful, and had a great disposition. Answered all the questions even if I asked some from left field, he went and found out. Good dude, good experience

Greg was a great help and made purchasing my outdoor furniture a good experience. I ask a lot of questions and he handled my harassment pretty well 😂

I went to the Ashley Store today with my dad today. Kim was our sales lady and she was great. She is very personable and thorough from start to finish. I highly recommend her for your next purchase at Ashley.

Rob helped me find exactly what I was looking for. His input helped me reach my decision that same day with confidence.

Losy was an excellent salesperson. Very helpful and patient with my elderly mother.

The store and employees are very welcoming. Our sales lady, Lois was extremely patient and accommodating. She was very attentive to our needs…..she listened! Shopping for furniture can be very frustrating but she made it seem easy. We were impressed with how highly she spoke of the Ashley family and truly enjoys her job. I would highly recommend the Grandville store and refer them to Lois.

Great sales staff

Greg was outstanding! Great experience

Great experience! Our first time at Ashley and I would recommend them to anyone. Greg was awesome to work with!

Good customer service. Sam was helpful

Rob was very helpful and I enjoyed working with him.

Great service and very friendly.

Raciel was amazing

Benny, you know customer service for sure.

Aron was so helpful and very personable! We had an amazing experience shopping for a new couch and will definitely be returning for any future furniture and decor purchases!

Great experience to get our new home furniture. Quick and easy process, and was created warmly. Highly recommend!

The associates were very helpful in resolving an issue with a back order.

We had an absolutely wonderful experience purchasing a tempurpedic bed set with the help of Kim. She had patience with us and was very knowledgeable, ensuring we got the best deal possible! Vet friendly store, go see Kim if you’re in the market.

Sam was great...went out his way to help me find my MUST HAVE NEW COUCH!! LOL..very kind and patient!!!...thanks Sam we will be back in a few weeks for my new bedroom set!!!

Aron is very helpful and knowledgeable.

I wanted to write this review last month but had to figure out how to go to google and do it.This review is for the 2 excellent delivery drivers that delivered my couch. Their names were Taylor and Terry.They were very respectful and curtious when they delivered my furniture They showed me the extra features when they set my couch up and were very careful not to leave a mess and did it quickly and efficiently. Hats off once again to Ashley furniture .Since my last Ashley review, I already went back to my favorite sales person, Gabriel, and bought the ottoman that went with my sofa. If you want a really excellent customer service liason who is not trying to pressure you for a sale but asks questions and gives you the space and time to figure out what's best for you and your family he's the person to go to. Even though he is a younger employee, he has a refreshing approach on how guinune customer service should be giving to the customer.He should teach a master class on how to provide excellent customer service.

Loved the experience shopping at Ashley! Chris helped us find the perfect sectional for our home and Kim made it a breeze to purchase. All employees are super attentive and are sure to meet our expectations! At no point did we feel forced to purchase anything.

Great customer service!

My boyfriend and I had Aaron working with us to help us find a bed frame! He was a blast to work with. He made working with him feel very personal and he made it a point to reach out to us when their store had a sale going on so we wouldn’t miss out. After we had purchased our bed frame he reached out to us next day and let us know it was a pleasure working with us and once we receive our bed frame to reach out again letting him know how assembling it went! Overall a 10/10 experience!

What a great experience! Tom, our sales associate was friendly and knowledgeable. Gave us space to look yet offered opinions, which we loved. Overall great experience!

Great service from Tom. Not too pushy. Very attentive to our needs and extremely knowledgeable about the merchandise! Will definitely come back and hope to have Tom wait on us in the future!

Great experience! Sam was very helpful!

I walked in not having a clue what i wanted & Benny was so helpful with helping us find exactly what we needed! I highly recommend asking for him when in need of guidance! 10/10 customer service.

Great place to shop for furniture. Amazing staff !!!

Great experience, salesman was very helpful and patient.

Greg was incredibly helpful. I had come home with a broken ankle and couldn’t get out of my chair without help. He told me that I could buy an on-floor chair, which I did. He went above and above by having that chair delivered the next day. Very happy!! Would definitely recommend!!

Couldn't have had a better experience. Even though Benny was a newer sales associate he did an awesome job. Delivery time was within a week and the delivery team was very courteous and careful . Placed the furniture and made sure that we were totally satisfied with it.

Daniel is personal, professional and knowledgeable in his products and services.

We went into the Grandville location with no intentions on purchasing furniture. We were greeted by Sam who let us know what all is in stock and let us shop - which we loved, we don’t typically like being hounded on when just browsing for furniture for our new condo. As we peeked around we stumbled upon 2 bedroom furniture sets we loved and along that we even tested out some mattresses with Rob who explained all the important factors when shopping for mattresses (it was a fun and great experience) We walked in with no expectations and left happy with furniture pieces that will last us a very long time as new homeowners. I highly recommend shopping at the Grandville Ashley’s Furniture location - ask for Rob he will help you out a ton!

Lozy was amazing and honest!

Greg was great! He went above and beyond, even moved multiple end tables all around the showroom so I could see how they looked with the chairs we were purchasing. Thank you, Greg!

Bird was Fantastic! My wife and I have been looking for an extremely specific size/color sectional. We gave them the specs and they were able to match us with exactly what we needed. They even got us to try out some bedding that we didn’t even realize how much we needed. Thank you for saving our marriage!

We worked with Tom and had a great experience! Friendly and great customer service! Would highly recommend using them!

Staff was friendly, helpful and very accommodating. Procedure to buy new chair went relatively smoothly until there was a slight error made in setting up cost of delivery. However manager made it right and they ate the difference. Other than that, would recommend this store for your furniture purchases.

Benny was very helpful and knew when to ask for help to get us the very best selection

Lozy made our shopping experience a breeze. She listened to what we needed and gave us our best options. She didn’t try to oversell us on things we didn’t need. She was super sweet and fun to add to the experience.

We could not be happier with the service we received at this store - specifically, Rob. He understood exactly what we were looking for, made us laugh and feel comfortable, and most importantly knew about the products. We can’t wait to get our beautiful living room couches and our new mattress!!

Rob was very helpful and patient while we purchased our mattress and adjustable base.

Our salesman Rob was great to deal with. He was knowledgeable and willing to educate us about the products they had in store. We would definitely go back.

Tom did an amazing job helping me find my dream sectional. Ashley gained a customer for life!

We have been here on many occasions to get some sort of furniture and the experience has been amazing every single time! Thank you for a great experience.

Lozy was great! She was patient while my wife looked for the perfect piece. We went in for a chair and left with a new living room set.

I purchased from this store for our son who is attending College near by. Ordered over the phone. Very satisfied with the process.

This was a great experience, friendly staff. Very knowledgeable about their products and about how much youll have to pay monthly. They have a few different options regardless leasing. You can get a beer as well if your 21 or older Beer, wine or water which is different!!! Definitely recommend this store!

Lozy was wonderful! She listened to what we wanted and did a great job showing us what our options were. We can’t wait to get our new furniture and will definitely be back!

Tom was great! Listened to our needs and showed us what we wanted. Great experience-Thank you!

Salesman was knowledgeable and not pushy.

Attentive but no pressure to buy

Great experience with Kim at Ashley Home Furniture in Grandville MI. She was super helpful and patient and helped us purchase a great couch!

Krista gave me the best customer service!! She was so polite, cheerful and accommodating!! She is a gold star for your company!!!

Raciel was so very kind and friendly. We had no pressure from him and he made our purchases very easy. We would definitely return in the future and would use Raciel every time.

Tom was very helpful and great to work with!

Daniel was super friendly, genuine, and down to earth! Great communicator and not pushy at all. We found the perfect couch for our space!

Kim Ross was very professional & did not push us one way or the other. She gave us time to discuss & did not approach us until we approached her with our final decision. She made sure we new all of our options. Thank you so much for making our purchase an enjoyable decision!

Daniel helped us pick a couch for our new home being built! He was very respectful and let us look around and answered all our questions, we actually weren't going to get a couch but after Daniel pointed us to the couch that met our needs with having animals we couldn't pass it up! The couch had removable cushions which was nice haven't seen that option on other couches before.

I had an amazing experience at Ashley home store in GrandvilleMI.In 2017 (Grand Rapids)at there 28th street store I had a really bad experience and thought I would never shop with this retailer again.But my awesome and amazing Sales person named Gabriel Taylor. Who chaged that today. Not only was he helpful and knowledgeable, but gave me some of the best concierge and genuine customer service I have received in a very long time.Now I look foward to going and working with Gabriel and going to this location for more of my decor needs.Thank You so much for making this a positive life changing experience. I would have given him 6 stars****** but my review only allowed 5.And in the immortal words of Arnold Swartzanger. "I'll be back.Thanks again Gabriel YOU ROCK

Great experience. Also took the time to show everything available and all the details. Open on Sunday when the other local store was not. Very convenient for working folks. I liked hearing everything they do for veterans as well.

Tom provided a great experience. Made the process simple and easy.

Rafael is a natural born customer service guru. Best buying experience I have ever had! Answered all my questions and concerns and offered alternatives for both receiving the bar stools and assembly of them as I'm disabled and unable to drive. Deserves a at a boy!

Excellent experience. Staff treated us very well, answered all of our questions and knew when to give us time on our own to think about our options.

Aaron was our sales person. He was incredibly easy-going and helpful.

Kim was very helpful with getting our furniture and even reached out to us during a sales event to help us save some money

Great service and product selection.

Working with Rob has been great!

Very nice people,,,

Raciel was incredibly kind and helpful in the process of finding the right couch for my family. Very happy with our over all experience.

Kim at the Ashley in Grandville is extremely helpful. She went above and beyond to go over details and find the furniture that we were looking for. I would highly recommend asking for her.

I liked this Ashley store in Grandville a lot.. The staff is so welcoming and nice. I dealt with Kim who was super nice, respectful and helpful… Will surely come back again

Raciel was great to work with! He moved a chair clear across the store so I could see how it went with a couch I was interested in. He was very professional and even followed up with a text and helped me stay on budget.

Kim was great! It was difficult to shop to with two little boys but Kim was patient, kind and efficient!

Raciel Salinas, our salesperson, made the experience of purchasing our Purple Mattress and Adjustable frame very pleasant and hassle free. His knowledge of the product, sense of humor and patience in explaining what can be a very overwhelming process was the best we’ve seen in the several stores we have visited. We will definitely be revisiting this store when we go to purchase a new couch.

The location was bright, spacious, nice music & nice selection.

Kim was awesome! I purchased a couch online and it was unable to be delivered due to the couch being too big for the stairwell up to my apartment unit. I came to this homestore and met with Kim. She listened to the issue and immediately began troubleshooting, looking for a couch that would still fit my budget and style, as well as get up the stairs to my unit. She was patient and kind, which helped me ultimately secure a couch I hope to love! Additionally, other staff members provided assistance to ensure the dimensions would be appropriate for my unit. All and all, this unfortunate situation was turned into a pleasant experience with Kim and the team at Highland River | Ashley Homestore.

Tried to pick up a couch I purchased earlier today and the manager/associates couldn’t be bothered. Wouldn’t acknowledge me. Not a great experience. However once I finally got helped the woman, Alicia in the back was wonderful!

Super friendly, knew the answers to all of my questions, and was willing to give me space when I just wanted to look.

Update: I made this purchase months ago. Now, I was promised that my furniture would be Delivered by April 12. They are now telling me they can’t deliver until Monday. What an inconvenience and frustrating experience! Everytime I contact the store, they would tell me that they would reach back. However, I never get any update. I would NOT recommend this store.

Excellent service from Daniel

Great customer service, very helpful

Good service. Helpful and not pushy.

Our experience shopping here was great. The staff was extremely helpful with all the things we were wanting in our sectional.

Robert was very helpful! I came in today with a specific price point and he knocked it right out of the park quickly and efficiently. If I could rate higher than 5 stars, I would.

Our salesman Greg was great. Very helpful, listened to what we wanted. Would highly recommend Ashley Furniture

Kim was great to work with. Gave us time to look, offered us something to drink while we were looking. Answered all our questions, and made our time in the store, a very good experience. Thanks Kim

Greg was great to work with. Very easy to go to Ashley furniture and buy a couch today.

Excellent work from Greg today. Very personable, knowledgeable and engaging.

Their care team needs some reevaluating. I originally reviewed Ashley Furniture with 5 stars. Our sales rep was kind, efficient and listened to our goals with our couch. He was great. Our couch was delivered. The delivery guys broke the screen out of our storm door. No big deal, accidents happen. We all took pictures. We tipped the delivery guys and waited to hear from the care team. A few days later the care team reached out told us to either get quotes from someone to come replace it. Or buy a new door submit the receipt and replace it ourselves. Done. We went to the store. Looked at the doors. Picked out what we wanted. We just had to double check measurements. Good thing we didn’t purchase the door because I got a call a few days later asking where the quotes were. Oh don’t worry Ashley furniture. I’m saving us all time and energy. I’m gonna buy this door submit the receipt. You’ll reimburse us and we’ll all go on our merry way. False. They wanted me to submit quotes to replace the glass they broke out of the door. Which was not possible for multiple reasons. After going back and forth with their rep and asking to speak to the decision maker In this whole process they are willing to give me $200 less than the door I submitted because someone somewhere found the cheapest door possible. They will ultimately being paying the same amount of money because they are now paying someone to install the new and dispose of the old door and losing a customer. They could have just reimbursed for the door I picked and I would have been happy. I still would have had to dispose of the broken door myself and taken the time and money to install the door correctly. TLDR: they broke my door and rather than covering the cost of the door I wanted to replace it myself. They dragged it out for almost 3 weeks. Are spending the same amount of money to have someone install a cheap door. Short sighted by them because they lost a customer and got a bad review.

Kim was so awesome to me. She was very informative, and I felt zero pressure when choosing my new bed and frame. I’m super happy. Thank you, Kim

Great customer service!

The gentleman that helped me he introduced his self. When I came in the store he let me shop, and I found what I wanted, and I found him can’t think of his name. He was very nice and I’m very pleased with my dining room table set. I’m gonna need two more chairs though, but I’ll talk about that when they deliver my furniture in 2 to 3 weeks. Thank you Ashley furniture.

Good experience, good salesman! Thx Greg👍. Looking forward to sleeping on our New mattress

Super easy to buy a couch !! Thank you guys :)

Tom was our sales person, very knowledgeable and helpful.

Raciel was super friendly and helpful!! Would highly recommend working with him.

Made the process smooth. Helped us find the perfect couch

The prices are fair and they don't do black friday deals. However the support and customer service are incredible. I was informed when items I wanted went on sale and found the perfect peice for our dining room table.

Raciel was so helpful and patient while helping us purchase our new couch! 100% recommend purchasing from him if you want a no pressure enjoyable buying experience:)

Great service. Raciel was great and not pushy at all. Very supportive of our troops, will definitely shop here again.

(Translated by Google) Thank you for all your attention!! (Original) Gracias Por toda sus atenciones!!

Sam was great. He was super helpful, answered all our questions, but wasn’t too pushy. I liked that part the most. Would highly recommend him to anyone looking for furniture.

We have purchased a couch and a chair from both Kentwood and Grandville locations. People are very nice and helpful at both locations.

I had a great experience at Ashley Furniture in Grandville. Beaituful options, got exactly what I was looking for, great quality and price. Tom was excellent to work with. He was very helpful and professional. Highly Recommend!

Do not buy the warranty. It is a total scam.

Greg was fantastic, very easy to talk to and helpful. He cared about ensuring the dining table we chose fit our space and style. Also, delivery is with 2-3 weeks which is great lead time compared to other local furniture stores.

Great experience

Kim was very helpful, friendly, and patient and helped me pick out the perfect sofa for my new place!

Kim was friendly, helpful & very knowledgeable about the sofa & Recliner I was interested in.

Raciel Salinas was a pleasure to work with as a salesperson. Very helpful in answering our questions and moving furniture around the space to see multiple options. Helped ensure we got the sales we were hoping.

Daniel helped me find exactly what I needed. Awesome and friendly service!!!!

Wonderful atmosphere with friendly staff that went above and beyond to make your shopping experience great!

Bought some stools in the past and loved the customer service so much we thought we would go back looking for our new house but this time customer service didn’t exist at all and not one staff member cared to say a word to us until we were walking out the door. Only giving a second star since I know at least two workers who helped last time were great.

Knowledgeable and respectful asking of space. Didn't hover and asked each time if we were doing ok.

Manager sold me on it and got her for the end, all she did was ring me up

Kim is amazing…

We found exactly what we were looking for. The store was clean and fun to explore and Greg was an excellent help! We got a great deal on the perfect furniture for our space.

Highly recommend Daniel, great to work with.

Horrible experience! And they DELETE negative comments. My husband just left a review 40 minutes ago and they took it down

Greg, our salesman was an absolute pleasure to work with. He is very knowledgeable and friendly. He was able to answer all questions and point us in the right direction. I would recommend him to anybody looking to buy from Ashley Furniture. You can tell he is very passionate about what he does. Thanks again for all your help and Go Lions!!!

This location is very clean, friendly and a inviting environment. Great customer service and overall a very pleasant experience.

Alisha my sales person was awesome, she didn't hound me and was so nice to work with, very through and kind. Would definitely recommend.

Greg is a pro and was very helpful for my wife and I. We’ll be back!

Very helpful and made sure we were getting the best deals!

Fast and solid service very knowledgeable and friendly!

I purchased a table at Ashley Homestore and my customer service experience was ideal! Greg was very helpful and even gave us a walkthrough of everything they had in stock at Grandville. They always honor the discount price online even when purchasing in store. A 5 star experience