Ashley Store & Outlet Grandville, MI

Rasiel was very helpful in our couch shopping experience. He answered all of our questions wonderfully. He wasn’t pushy, and gave us opportunities to browse and talk on our own. Price definitely matters, but he sold us Value…that’s what matters!

We had the best experience with Kim. She was very helpful and not at all pushy when we weren’t ready to get the furniture. We came back and purchased everything when it was the right time. She was helpful throughout the entire process.

Bird was fantastic.

We were very pleased with our sales lady Bird. She was very knowledgeable informative and pleasant as well as patient ! We were able to furnish our entire new home living room , kitchen ,as well as 4 bedrooms. We couldn’t ask for a better experience thank you Bird 🤩

Greg was great! There wasn’t many twin options in the store but he was willing to show us anything that did come in the size. He also priced match because the website was cheaper than the in store price! Great experience will definitely shop here again!

Steven was an excellent salesman. Not super pushy but very informative. Great first experience

Rob was very helpful and personable. He was very patient and presented options within my budget.

Lozy was great to work with! She helped us get exactly what we wanted and gave us excellent customer service. We will be back!

Rob was amazing! We went in looking for a sofa that we needed ASAP and he went above and beyond assisting us.

Steven provided great customer service!

Rob was great! Go see him!

Thankyou Kim ross! Very personable! Great customer service.

Had a great shopping experience with Aron! He was very professional, personable and did a great job making the decision easy to do business with Ashley Furniture.

Simply put....Just ask for Bird, The nicest sales person you could meet, not high pressure and found us exactly what we were looking for. Highly recommend.

Kim was such an amazing help during our search for a new sofa! She took the time to understand exactly what we were looking for and helped us explore a variety of options. Her knowledge and patience made the entire process seamless, and we ultimately found the perfect sofa for our living room. We're beyond happy with our choice, and we couldn't have done it without her expert guidance. Highly recommend working with Kim for any furniture needs!

Bird was very knowledgeable and paid close attention to what our preferences and tastes were and quickly helped us find “the” couch. We left very impressed with her service and our experience.

Our salesman Rob was someone I would hire if I was looking for Sales help. Very professional but also personable. He knew his product well. Ashley for your sake keep this individual around! Thanks Rob

I loved my experience found a nice mattress quick easy !!

Helpful staff, good sale prices and good value for money.

Raciel was very professional and helpful in my furniture buying experience! I appreciated his willingness to give options and information.

Greg was great!

Had a great experience and was able to find just what I was looking for. Greg was very helpful and knowledgeable! Will be back in the future for more furniture.

My experience was great! My salesperson was kind and considerate and there was no pressure to buy anything that I didn't need. I came in there for one specific item and a particular price range and the salesperson told me right where to look and even investigated ways to give me an even better deal. He rocks!

Rob was very helpful with finding the right couch, chair, dressers, and table chair set for me.

Rob provided the best furniture buying experience I have had to this date. He was very knowledgeable, patient, personable, and gave me all the options to help my wife and I make an informed decision that worked the best for our situation. Really cannot recommend him enough!

Rob was great in finding all I needed with my new couch! Couldn’t ask for a better experience.. highly recommend

Greg was great! Very helpful with finding what we were looking for!

Steven helped us find exactly what we were looking for! Very friendly, knowledgeable, and well spoken! Highly recommend.

I highly recommend shopping here. Aron was incredibly kind, understanding and knowledgeable of the products. He emailed me to answer questions and was honest with the concerns people have had. I look forward to the delivery of my couch in a few weeks.

Very welcoming and not pushy at all. Found exactly what we needed and when we needed some assistance, Aron was there! Definitely recommend.

Greg was very helpful and knowledgeable found the perfect couch at a great deal!

If it was up to us Greg would receive more than 5 stars! He was so patient and kind! Will definitely reach out again the next time we are in the market for furniture!

Wonderful experience buying our couch. Greg was attentive but not overbearing. Very knowledgeable and helped us find the perfect fit for our family.

My wife and I came into Ashley looking for a nice couch that could turn into a bed for our guests. When we entered we met Rob Webb. He was a very nice and funny gentleman that showed us our options around the store. He allowed us the space to discuss our options and he came back in a timely manner in which we ended up purchasing our couch. Could not say enough good things about Rob and his help! Please ask for him if you have the chance!

Very good salesperson fun to banter back n forth

Amazing! Super nice energy with the process. Give me tips on what I as looking for. Thank you Rob!

Raciel was great to work with! Professional. Knowledgeable. Gave us space to explore. 5 star!

Politely greeted, no pressure, pet resistant upholstery, fair prices and COMFY!!

Very helpful, not pushy, super knowledgeable!

Kim was extremely knowledgeable and helpful, will be continuing to return and refer business to her as well!!

Great service. Rich helped me find just what I wanted. Everything went smoothly from start to finish. Highly recommend this store in Grandville.

Rob was great to work with. Very knowledgeable, friendly, and kind. Super excited about the washable performance fabric of my new couch.

Very friendly and very helpful

Very helpful and was sure to explain everything to me!

I don't even know where to start. She's unassuming, doesn't purposely up sell, listened to our needs, only showed us what was in the range that we asked for, upfront, honest, personable, relatable, patient, and practical. Not once did we feel negated. I can't say enough about this person and her personality. I got all the things I was looking for. I highly recommend working with her!

Recently purchased a new couch and ottoman from this location. Greg was the gentleman that worked with us from start to finish. Very professional, informative, and made the time in the store enjoyable. There was no feeling of being pressured - only that of Greg making sure we knew what options might be available for each piece of furniture and his thoughts of what might be better for their needs or which selections were just fine for their budget and requirements. I would certainly visit the store again in the future and work with Greg.

We worked with Greg and he was very helpful! He was great to chat with and not pushy when we were picking out our couch. He was very professional and knowledgeable. We are very happy and can’t wait to enjoy our new couch! Thanks Greg!

Before I begin, let me acknowledge up front that this review is being written before the delivery of our furniture, which won't be for some weeks yet. (Which is fine). But, I just had to take the opportunity to say, much like others have already said about him here... Rob is a sales rep at Ashley Furniture that is friendly, and knows his stuff. He made the entire sale process go about as smooth as a person could ask for. Plus, the furniture we bought was sure a nice shade of teal color. And, it was just plain great to FINALLY be able to get around to buying a replacement for our current couch, which has DEFINITELY seen better days. Plus, we also bought a replacement easy chair (Which is called an "oversized chair" for the particular one that goes with that set), and the matching ottoman to go with it. So, at this point, since things were handled perfectly at the time of purchase, the only thing remaining now is to receive our new furniture, which is estimated to be between 3-5 weeks. We definitely look forward to it. And, as long as things go well enough for that part of the process, my current review of 5 stars out of 5 will stand. Otherwise, I will, of course, update this review if the need should arise due to any problems with delivery. Either way, Rob seems like a nice guy who really makes you feel welcome in the store.

Absolutely great service. Bird was knowledgeable and helpful. Loved working with them on finding the right mattress.

Steve. Was great!

Awesome experience for me. Lazy Harris was outstanding in being helpful and knowledgeable about our needs. Just so pleasant but not pushy or in a hurry. She was fun to shop with!

Rich at grandville store did a great job at finding furniture to meet our needs. He did great at finding what we may like versus making a big sale. He was not overwhelming and allowed us to shop around ourselves too.

Awesome really nice and so helpful very knowledgeable with the furniture and with what I was looking for

Greg is an excellent salesman. Grateful for his help. Looking forward to amazing 💤 with our new purple mattress!

Steven was great to work with at the Grandville store. We had a little issue, after we did not measure our space correctly. The staff was very helpful, in quickly helping us exchange a piece and help us find something that would fit better.

Greg was amazing. He was very helpful and friendly. We purchased a kitchen table and chairs and end tables.

Bird was great! They gave us space to shop, listened to what we said when we spoke, and gave suggestions based on what we like. We can’t wait to get our new furniture!

Steven helped me find a great couch for my new home. He was very informative and listened to all my wants and needs.

Great service

Steven was great to work with and was very respectful. Excellent experience!

Bird was a pleasure to work with. Very knowledgeable and made the whole experience fun.

I wish I needed to buy more furniture. Our sales associate, Bird, was absolutely perfect.

We had a great experience at Ashley Furniture in Grandville/Wyoming. Bird was our sales associate, and while going through the signatures and dollar signs, she drew little thumbnail portraits of us. The knowledge she has that helped us find the perfect fit that meets the needs of our family was impressive. She also has a great sense of humor. If you need furniture, I highly recommend the company, this location, and Bird.

1st off our sale guy Rob was amazing. We have no issues with him. However we have had our furniture that was not cheap for just over a full month and we are not happy with the chair. It sits and looks completely different than the floor model we sat in. Rob did help us make a claim to add more filling to the back of the chair, which helped very little. My husband called because something is still not right with the chair. So we wanted to see if more filling in the back would help, and the seat material is all pulled up. But they told him sorry it is not covered under your warranty. We are very disappointed. The arms of the chair are not made even either, one side is flat while the other is more full and rounded.

Lozy is an amazing salesperson. She is patient, passionate and so full of knowledge. She treats you like family and makes the shopping experience stress free and enjoyable.

Steven helped us with our first purchase of a great, high quality couch! He made the whole process so easy and gave us such great information. His many years of experience shows and we will definitely be reaching out to him when we need more furniture peices!

Wonderful experience! Enjoyed purchasing our new couch! Rob was great to work with!

Kim is great she does a very good job helping me find what I need and she does great with giving deals

Greg was very helpful but not pushy. Great service!

Very professional and went above and beyond for me!!!!

Aron helped us out picking out a sectional. He was very knowledgable about all of the sectionals at Ashley and helped us find the perfect couch!

Steven did a great job of giving me a number of options. He patiently walked me through each bed type until we landed on the best choice. All the while, he was personally and truly interested in me as a person, not just a customer. He'll certainly be my "go to" guy in the future.

Kimberly was very helpful with our furniture purchase. Excellent experience

Bird was amazing from start to finish. Worked with me to find the perfect piece for my living room and had great communication throughout!!

Steven went above and beyond to help me find a great living room set and his communication was fantastic! Thank you!

Rob was so helpful and amazing!

Steven was an amazing salesman to work with! He was low pressure and helpful with all of our questions. We even had to reorder a couch, but he was patient with us and even came to help us on his day off! I would recommend him to anyone. We are also happy with our purchase. Thank you for everything!

Had a wonderful experience working with this location. Shout out to Lozy, Tyler, and one of the owners David for helping me purchase an amazing sectional for a great price! Highly recommend anyone looking for furniture to stop at this location. 10/10

Robert did a phenomenal job taking extremely good care of us. This is our second time buying thousands of dollars worth of furniture from him. He patiently served our needs, WELL after closing time, on both occasions. His customer service was absolutely top notch. He really should be training new staff members how to help the customers. Fantastic job Robert

He was great and helpful. And he offered me a beer!!

What a great experience! Steven greeted my family and I as we walked in the door, simple meet and greet no pressure just explained the layout. Offered us some drinks and the kiddos a sucker, as we found pieces we liked he explained options and made it quick and painless. No doubt as we get further into the moving process we will be leaning on him for more suggestions!

Great service.

Lozy was great to work with!

Very kind and helpful staff! No high pressure sales. Aron was very informative and helpful!

Bird was very helpful and knowledgeable. Great salesperson.

Kim was wonderful- she listened to all the details of what I needed and helped me order my couch. Even caught MY mistake on the orientation demensions. Very excited for it to arrive.

Rob was very attentive and helpful as I browsed looking for the perfect pieces to finish my family room remodel.

Lozy was very helpful and patient. Excellant sales associate!

Wish I could do zero stars. Horrid customer service

Aron was very helpful with my search for sofas. He was very informative, patient and knowledgeable. He didn’t push anything on us and answered all my questions. I am very pleased with the service I was provided. Thank you Aron.

Aron was fantastic and incredibly patient with us to make sure we were getting exactly what we wanted. We greatly appreciated his patience with us and looking forward to coming back to purchase more furniture!

Kim greeted me when I came in the store! Very friendly and helpful! She answered my emails promptly and very helpful! I love the table and chairs I purchased! Great quality and beautiful! Delivery people were on time, and very efficient! They worked quickly and throughly! They were very friendly! They adjusted all my chairs making sure they were level! Thank you for everything!

Losy has great taste and she was such a pleasure to work with. I cant wait to get my Ashley furniture.

Kim was awesome she help us get exactly what we wanted and got it all in our price range thank you very much we will be back for more

Lozi is so friendly and patient while I’m figuring out the best pieces for my home. She makes the process stress free and fun!

Absolutely loved the service here, Lozy went above and beyond to find us the right piece of furniture! I would recommend this place 100% they don’t make you feel hounded and they don’t push products on you, again Lozy was absolutely fantastic!!!!

Found exactly what I was looking for! Lozy was incredible & went above and beyond! She made the experience super easy and enjoyable! Will be purchasing from Ashley’s again.

Steven was a great help, made our experience super easy!

Just over 2 years ago i bought my first brand new couch, and chair with ottoman. Loved this set but the ottoman keeps sagging to one side. They were so nice and fixed it after i had it for almost a year. Now a year later it's doing it again and looks terrible. Now I'm stuck with this pathetic looking ottoman. All they could do is tell me "nothing lasts forever these days" basically telling me their products are garbage and are not going to last. So i wouldn't waste your time unless you want furniture that will only last for a few years. Save yourself the headache and don't waste your time and money. Update.... a manager called me and was super nice, she actually listened to what i had to say and was willing to work with me.

We had a terrific time shopping with Kim, and we were quite honored how they gave honor to my husband who happens to be a vet

Great experience!

Loved working with Bird. She is very knowledgeable, helpful and patient. Big selection and verity .

Bird was great! She showed me my options and drew out my floor plan to make sure everything would fit properly.

Aron did a great job answering all of our questions and even staying later than closing to make sure we had plenty of time to consider our desired purchase. Thank you Aron for all of your help and to the Ashley Sales team for letting us browse without pressure. We will definitely be back to purchase more items in the future. Consider Aron as your sales rep if you visit this store.

Steven was awesome! Knew exactly what we were looking for. We were in and out within 30 min. 👍🏼

Raciel was very helpful! Gave us space when we needed it and gave us information when we needed it. Very personable and professional. Will definitely be back to see him again for future furniture needs

Greg was amazing! He helped us with all of our needs! We will be back! We especially love the free set up and delivery for veterans! Truly amazing!

Very pleasant and easy to work with staff! Lots of product options!

Can’t get a call back so! I was told part of my order was in by Greg! Said items would ship as they came in. Then they sold the item I purchased to someone else. I called and talked to a manager and he said all my items were in and the deliver staff will be calling and delivery will be next week. Well the week came and went no call nothing. So I call yesterday and they say nothing is in! I asked to talk to manager and none available. So the lady said I’m going to email the managers and have they call you right away! So almost two days now and no call back! Customer service doesn’t exist any more!

Very impressed with Aron and his knowledge. Thank you for hiring such an amazing human.

We had a wonderful experience shopping at Ashley Home! Rob was professional and helpful answering all of my questions. We didn't feel rushed or pressured into buying. I loved how Rob even walked us to the door as we were leaving the store, just as one would do for their guest leaving their home.

Really attentive sales person!! Quality furniture 👌

Five stars for Lozy!!! She was great to work with, very helpful and understood my style and what I was looking for after only a couple of minutes of working together.

Greg was great and helped with everything I needed

Very good experience.

Knowledgeable, friendly staff. Always have a good experience when we shop there.

Steven Leaks was extremely helpful, efficient and kind.

Robert was very helpful. Explained the differences between adjustable bases and costs. I would recommend him and Ashley furniture to my friends and family

Worked with Bird- awesome experience! Super helpful, very knowledgeable- come buy from these folks over here!

Bird is amazing! Thanks for all of your assistance!

Lozy was very helpful and let me make my decisions without being pushy. Will definitely be back for any future furniture needs.

Amra was phenomenal !!

Bird was amazing, can’t wait for our new couch.

Raciel was helpful and knowledgeable while helping us pick furniture. He was very patient and kind with all our questions. Would definitely work with him again!

Great experience at the new Ashley store in Grandville mi by home depot,was greeted by Rob wanted a nice quest bedroom mattress was shown lots of options, decided on a mattress,can't wait to get it thank you Rob. 👍

We had a great experience with Rob at Ashley Furniture! He was helpful, knowledgeable, and great with our kids. He introduced himself as we walked through the doors, and guided us to where we needed to go to look for a new kitchen table. He gave us time to browse and then came back to check on us. We ordered a table that day and looked at some more items for future purchases. We’ll be back to visit Rob!

A good selection at reasonable prices. Sales staff doesn't follow you and let you do your own thing, which is nice.

Bird was an amazing help furnishing our new home. Can’t wait to work with them again!!

Our experience was great! Our salesperson Steven was an absolute pleasure to work with...he was able to pin down the best option for us while sharing his knowledge and expertise.. If we could give him more than a five star rating...indeed we would!

Such an awesome store. My husband and I have bought multiple things from them. Rob most recently helped us get fitted for the perfect pillows to sleep on. We had no idea there was so many options. He was extremely friendly and helpful we ended up talking about our mutual interest in cars and then by the end of it all we walked out with two pillows and a new mattress cover. ☺️

Bird was fun to work with and showed us every aspect of the couch that helped us make the decision on the couch.

Kim was a wonderful salesperson. She showed me the pieces I saw on line. My 1st experience with Ashley's was wonderful!! I bought a recliner!!!

I went in on Amra's first day and gave her a challenge. I have a weird entryway and finding something I liked that would fit through was difficult. She was very patient and super helpful. The whole experience was great and I found something super close to what I had originally wanted but could fit through my door.

Good selection, will work with you.

Kim was very nice to work with. I would go to her again.

I highly recommend shopping with Rob at Ashley, he was very friendly, patient, and helpful. He listened to everything we needed and made thoughtful suggestions for what he thought would work well for our family. We had stopped in previously just browsing but with his help and all of our questions answered it was easy to make a decision this time. Thanks Rob!

Steven provided amazing customer service. We walked into the store with no intention of purchasing a couch, just to look, but he made us feel so comfortable and was so patient and kind, and helped us find the perfect couch!

We had a great experience looking at and purchasing a Purple mattress at Ashley! Bird helped us from start to finish, even though we returned a few days after our initial visit to finally purchase the mattress. Everything was super easy, Bird explained the differences between the mattresses well & got us the best deal. Highly recommend asking for Bird!

Kim was great, patient, and listened to what I needed and provided honest opinions. Thanks again, Kim!

Bird was incredible to work with! They were patient and explained everything very well to us. We are very excited to get our new couch from Ashley’s and appreciated Bird’s help 😊

I stopped in to look at a couch I had seen advertised. The sales rep, Aron, was prompt, friendly, and very helpful with making my purchase.

The Ashley team is phenomenal to work with! They are well trained and extremely knowledgeable. They found us exactly what we were looking for and went above and beyond expectations. Come in and ask for Bird for a stress free experience.

Greg was very helpful and made this a smooth process, excited for my new couch!

Worked with Bird as my sales person. Absolutely the BEST !!! I asked a thousand questions and got all the answers I needed before purchasing. I will be back for everything else for my new home. Thanks Bird !!!

Aron was awesome! 👏🏻 Great experience

Aron was great! Very helpful and knowledgeable. Made everything easy picking out a new mattress, base, and a chair!

Had the BEST experience picking out furniture for my dream place!! I could not of done it without Greg. He was so kind and helpful. He made sure I got exactly what I wanted. He was so patient! I definitely would ask for Greg when shopping at Ashley. He makes the experience well worth it!

Kim Ross was very helpful in store making sure we got our order right. I appreciated her knowledge, kindness and thorough explanation of the ordering process, costs, what to expect and when to expect it. Super happy we decided again to order furniture through Ashley's.

Raciel was attentive and helpful in helping us pick the perfect new sectional and end table for our house. He helped make sure the size we picked fit well with our space. He was friendly and knowledgeable about the products and patient while we made our decision. Definitely would recommend him for all of your furniture needs!

Had a great experience with Lozy at Ashley Furniture. She took the time to show me all of my choices and discuss price points with me. Would definitely recommend :)

We came in looking for a dresser because we ordered 3 online and they were all 3 broken so Bird was very helpful in getting us set up with new. She was very friendly and professional

Bird did a great job helping us find the right dining room table for us!

Lozy made furniture shopping easy and fun, no pressure just kindness and helped me choose comfortable piece's.

My family and I recently had an terrific buying experience at Ashley Furniture! Rob was more than patient with us as we looked at and discussed all of the options that would fit our budget. I completely walk away from a sale if an employee puts too much pressure on me. I would highly recommend having Rob as your salesperson. No games- just honest, helpful advice.

Greg was wonderful to work with! For being indecisive myself, he allowed us to walk circles around the store before deciding on the best set for us. We enjoyed working with him and would recommend him to others!

Steven Leaks helped my mum and I search for the perfect recliner for her needs. He was thoughtful and considerate of her physical limitations and patiently waited while she and I measured and talked through the plusses and minuses of each selection. Steven also explained the variety of ways that the Ashley furniture company is working with its customers to better the lives of people in our community. Impressive design, quality, and service.

Aaron was awesome and helped us pick the perfect couch set and dining set for our home! We showed him pictures of our home and he helped point us towards the perfect options and even got us some great deals. Definitely going back anymore items we may need!

Very pleasant experience. Will be back!

Best furniture store ever. I was honored by the way they sincerely appreciate veterans. Our sales rep Raciel helped us through the whole process and gave us great a great deal. Everyone was helpful and friendly. We will always go back there for our furniture needs.

Aaron helped me get the couch I wanted. Store was clean and everyone was nice. Best location. Kid friendly

Lozy, was very nice, professional, and definitely funny. I would buy from her again in a new york heartbeat 💓

Benny was awesome to work with, process was smoothly. Great attitude, recommend people to go with him! 10/10

Steven, Tyler and Kim have been AMAZING! Kim and Tyler have been so patient as I went through changes with my chairs. Steven did a great job showing me how the chair worked and explained the furniture protection kit. These three individuals made my entire experience less embarrassing and I felt better after finally choosing the right piece. Thank you all for everything. I truly appreciated them.

Really loved working with Val Rodriguez. She was professional and fun! Took the time to show us all our needs and so far very happy with our purchase

Excellent, answered all my questions. Very friendly and informative

Steven was very friendly and helpful getting us furniture for our new home!

Raciel Salinas was my salesman. He was great! I am not the easiest person to shop with or for. He kept up with me, pointed out all the furniture pieces I had interest in, made great recommendations and had great knowledge of the details regarding the pieces as well as cost finances and options. I was also very happy to know the current and future sales as well as being pleasantly surprised with the establishments background and veteran involvement. I am excited about my purchase and visiting a veteran owned store again

Steven helped us purchase a new entertainment setup for our basement. He was able to answer all our questions, showing us only what we were looking for without applying any pressure. In the end, we made the purchase and were even able to negotiate a bit.

Greg was awesome! We didn’t expect to find something right away. We were just coming to look and get ideas. Ordered the perfect couch for us! Thanks 😊

Rob was great!

Lozy was very friendly, professional, and knowledgeable. We were able to get exactly what we wanted at a great price!

Steven was great to work with and helped us find the perfect living room set. Very happy with product and excellent service!

Kim was very helpful and knowledgeable. Goof hospitality and kindness to our grandson. Showed us items that we were interested in.

Wonderful experience from the moment we walked in the door. We were in the market for a lift recliner but walked out with a couch AND recliner. Rob was our salesman, he’s truly a class act! No pressure sales, helpful and kind. I will definitely return when in the market for furniture and ask for Rob! Thank you Rob and Ashley Furniture for a great experience!

Kim was great to work with. I came in earlier in the week with my mom and then brought my husband back a few days earlier. She remembered my name and was very attentive to our needs. Make sure to ask for her when you go in. :)

Val just had a very nice way about how she went about selling the furniture. It took the stress out of the shopping

Thanks Lozy for your top notch help in finding my new sofa! I appreciate you!

Great service! Greg took his time to show us almost everything in the store and had great hospitality. Highly satisfied with our services and would recommend.

I’ve been in with my boyfriend numerous times (because we are very indecisive) every visit has been fabulous! Rob help us pick the perfect couch for our new apartment and used his mattress knowledge to guide us to the right mattress. Greg helped us feel comfortable and confident in our purchase! Such an amazing team and place!

I had a wonderful day there the sales people were all warm and inviting and helped me with everything.

Aron did an excellent job.Very enjoyable experience.He's very knowledgeable.

Val was very helpful in the process of finding what we wanted. So glad we came to this store for furniture. We will definitely be coming back for more! And the fact that they are veteran owned and help veterans such as myself is amazing

Kim was absolutely wonderful! She provided a fantastic experience and I could not be more pleased!

Kim is a HOOT! She's also great at her job, Ashley is lucky to have her.

Great service and excellent support

This morning, I happened to walk into the Ashley HomeStore and was greeted by a very personable sales associate, Val. She was polite, offered me a bottle of water, provided good information and answered all my questions very promptly. She was so easy to speak to and quite knowledgeable. Within a short period of time, I had decided that I was going to purchase one of the Ashley desks, and she went out of her way to assist me with my purchase. I highly recommend Val (Valeria) as your next sales associate!

Greg helped us find a new couch for our first home and he was a great help! Very friendly and we found exactly what we were looking for at a great price.

Aaron was our salesperson. He was helpful, knowledgeable, and patient with us. He made the selection and purchase of our bed set easy.

He was very nice and friendly and did us very well

knowledgeable sales man. Thanks raciel Salinas

(Translated by Google) Excellent service, very satisfied with Valeria, she helped me a lot and very importantly, she speaks Spanish 👍 (Original) Excelente servicio, muy satisfecha con Valeria me ayudó mucho y muy importante ella habla español 👍

Rob was very helpful and personable! He made shopping very easy.

Greg was super helpful and great when we had a misunderstanding!

Lozy was excellent and listened to what I was looking for.

My fiancé and I had a very pleasant experience shopping at Ashley! Rob was incredibly kind and helpful, and his extensive knowledge helped us choose a sofa quickly and efficiently. I highly recommend stopping in here, and make sure you ask for Rob to help you look!

It was a great experience! Thank you!

Nice customer service!

Very helpful, will come again.

We had an exceptional experience purchasing a couch, all thanks to Val! From the moment we walked in, Val greeted us warmly and was incredibly knowledgeable. She patiently answered all our questions, provided insightful recommendations, and ensured we got the best deal possible. Her professionalism and attention to detail made the process smooth and enjoyable. We now have a beautiful, comfortable couch that perfectly fits our home. Highly recommend Val to anyone in need of a great shopping experience. Thank you, Val!

Very happy with our experience at Ashley home Store in Grandville, MI. Very reasonable prices for what we were looking for. Salesman, Rob was friendly, very helpful, informative and not pushy. Communication was very good. I would definitely recommend Ashley Home Store

Steven did a great job and is a very personable young man and very knowledgeable and we are very happy with our purchase!!!

Folks were wonderful! Steven was so helpful, and answered all of our questions. Very satisfied!

Worked with Greg today. He was fun and made my decisions very easy. We looked at the colors and layout with measurements of my home and walked through very thoroughly all the options. What a great experience and highly recommend if you have the need for furniture. Thanks again Greg!

Steven was great to work with!! Very kind and patient!! And took the time to explain all the shipping and warranty details!!

Steve was very helpful! We have a problem getting a piece of furniture up our recliner up the stairs and he showed us the way to remove the backs. Can't wait to try it.

My wife and I walked in with an idea of what we wanted for ourselves and Stevens was there to assist us, as well patiently show us only the kind of furniture fitting of our taste. I am extremely grateful and satisfied.

Beware - Deceptive Sales Tactics and No Accountability In August of 2023, we purchased a Sealy mattress from the Grandville, MI Ashley Home Store. As we were trying mattresses and working with the sales person (Tom), we were told that they would cover any body indents that developed as long as we purchased their mattress cover. By February, the mattress had become unsupportive, and had an indent, so we started the claim process. It was at this point that we learned that the claim process requires measurements that unfairly benefit the manufacturer. You have to measure the indent to the top layer of fabric only. This measurement does nothing to show the degradation of the materials within the mattress, and the fabric stretches across the indent. I even took pictures with a 45lb weight sitting in the middle of the mattress and another 45lb weight sitting in the indent, measured the difference in deflection, and provided that to Ashley's Claim center. They did not accept these pictures and said my claim is denied. Do not fall for this company's sales tactics, they do not stand behind their products, and have no accountability after they make the sale! Edit - even after getting the claim approved by Sealy, this business is not offering a refund, only in store credit. They are terrible to work with beyond the initial sale, I would highly suggest shopping elsewhere.

Aaron was great! Spent so much time with us and answered countless questions!

Came in for a desk. Lozy assisted me and she was phenomenal!! This was not my first time working with Lozy. She and the staff at Ashley's are always professional, helpful and courteous!! Will always recommend Ashley's!!!

Great service !

Kim was very nice an helpful an professional

The sales person was very nice and very helpful

Fantastic job Lozy was amazing

Lozy was very attentive and answered all of my questions.

Super helpful staff! Great selection and service.

Greg was awsome.

I would be happy to give Benny a ten-star!! He is an excellent sales associate—professional, friendly, and very patient. It took me three visits to finally make up my mind, but he stuck with me all the way!! 👍🏼👍🏼 I am well pleased.

Lozy was amazing helping me pick out a couple things and made it very easy and enjoyable!

When my fiancé and I went in we had an idea of what we wanted. After working with Rob we knew what we wanted. His intuition and knowledge about the products is superb as well as his people skill. Everyone was super friendly and helpful! We enjoyed our experience and would shop here again.

Sales person was very informative and helpful. No pressure to buy.I would definitely like to have future buys done thru Greg

Rob did a great job. He listened to what we wanted and was not pushy as the salesman at all. He was open and honest which I really appreciate.

Had a wonderful experience from browsing to purchasing. Raciel was amazing!

We had purchased a mattress from Ashley Furniture that started sagging. We worked with the Ashley team to get it replaced. They were great to work with and we were able to get a replacement at no cost. The sales representative at the store, Lozy was excellent to work with.

Raciel helped me out.

What an amazing staff! Listened to what we were looking for and needed! We’re so excited with our purchases! Ms, Harris is professional, & friendly! She went above and beyond making sure we were leaving with the items we were looking for! We will continue shopping for our home with Ms. Harris! Thank you

Lozy worked hard to find us what we were looking for. She did a good job. We have our items on order. The financing that was offered was real good. Happy how things went.

Thank you, Kim. I appreciate that you let us look by ourselves without pressure but were available when we were ready to purchase. The paperwork was easy to complete.

Friendly and helpful.

Rob was a big help and we were able to find a living room set!

Aron was so helpful! I came in anxious but left with a smile on my face all due to his willingness to help me find the perfect furniture for my home! Store was clean & organized! Everyone was kind & professional!

GREAT EXPERIENCE! Greg was amazing to work with. He was knowledgeable, friendly, and fun. Highly recommend! 5* Experience!

She was super helpful. Stepped in when needed and gave us space to make a choice. Very comfortable experience.

Good overall shopping experience.

Greg is super helpful and knowledgeable. No pressure and very friendly.

Rob was fantastic made me feel comfortable and we laughed ot felt good to be treated like I was special

Aron gave us great recommendations and service!! Thanks!!

greg was very helpful

Rob took the time to show us all our options and answer all of our questions. He made our transaction pleasurable! We will definitely go see him again when we are in need of furniture.

Was greeted by everyone upon entry. Took some time to look around without any hassle. When ready I walked to the desk And asked for assistance, the salesman Mr. Rob Webb was very helpful and insightful and thorough with any questions. To say it was a pleasure to buy from him and I will return.

Greg was a great sales person! Helped me find the right couch and was even able to give recommendations for other pieces I needed!

Greg L took great care of us picking out a couch and two swivel chairs. They were exactly what I needed and so comfortable, great quality and a fair price. Thank you Greg for helping us!!

Sam was extremely helpful in assisting us in our decision for a split king adjustable bed. So much to consider and he was very patient with us. He even served us some wine while we waited.

Greg was amazing! I came in looking for a new couch and fell in love with a chair along the way. Safe to say both were purchased and I couldn’t have asked for a better sales associate.

Greg was great to work with!

Aron was great. He provided a comfortable low pressure sales situation. Aron asked all the right questions and we transitioned into a very smooth purchase.

Greg was wonderful to work with! Our order came quicker than expected, and he actually guided us in purchasing/ordering a dining set based off similar options in the showroom. Exceeded all expectations!

Great place to shop - plenty to chose from -worked with Lozy she's friendly and talks with you about what your looking for - would recommend Lozy and the Ashley store in Grandville .

My husband and I bought a couch from Kim at the Ashley furniture store and we had a great experience. I would definitely recommend going there! Kim was polite and checked in on us while we walked around the store and was not pushy at all. She listened to what we were looking for and helped us find the perfect couch for our home.

Rob does a wonderful job! Very personable with a lot of knowledge. He should get a pay increase for the work he does. 5 stars from me every time.

Rob was excellent he helped us great and explained everything in detail

If you’re looking for home furniture head to Ashley Homestore and ask for Rob. Not looking for home furniture? Rob will help you with that too. Highly recommend going and seeing Rob. Get down there already what are you waiting for?!

Kim Ross did an excellent job of answering all my questions. She was knowledgeable, pleasant, and provided great communications. I hope delivery & setup go as smoothly as Kim made the selection & ordering process.

I just ordered some furniture from the Ashley Store and I was very thankful for the no pressure sales team! Raciel and the manager (can't believe I forgot his name!) we're extremely helpful and patient with our many, many questions. If they didn't know the answer, they worked to find the answers. I appreciate that instead of just hearing, I don't know or making something up. I'm really excited to get my Tempur-Pedic mattress with adjustable base. It's something I've wanted for a long time. The leather sofa I ordered was a great price and I think it will look great in my house. I wanted something durable and with attached back cushions. They showed me several options and really listened to what I wanted. I would recommend this store.

(Translated by Google) Super attentive, excellent worker and very friendly, he is an exceptional worker (Original) Super atento excelente trabajador y muy amable es un excepcional trabajador

Best salesperson ever!!!

Greg was really knowledgeable and helpful in finding my us a great bed for our desired budget. He should get a raise!

Greg was a great salesman, helpful, sence of humor and he gave us beer! I would definitely come back and shop there again

Really nice store with great selection of furniture. Also Kim was really nice and helpful!

My husband and I went into the Grandville store on a Saturday. As soon as we walked through the door, one of the salesmen, Greg, came over and introduced himself to us. He made it seem like he would be available to us if we had any questions and we said we’d take a look around. He literally followed us around the store, seeming like he was messing around on his iPad, but then if we paused to look at a certain set of furniture or to look at the little sign for information, he would immediately come over to us and start spewing information about the colors, designs, etc the piece came in. And then he would stay with us. We had no idea what we were looking for and just wanted to look around and see what there was, get a feel for what we liked and what we were going to need. We told Greg this and asked if we could look around on our own, however, he came right back to us at the very next set of furniture we came to. I wasn’t even comfortable sitting on the furniture or speaking openly to my husband about our likes/dislikes with Greg just hanging around. When we finally found something we liked, he made a few comments like “wow, it took looking at the whole store for you to finally find one”, and “I took care of three other customers in the time you were here”. At that point, I didn’t even want to buy the furniture because this was coming from the guy who couldn’t just let us look on our own. There is nothing that is a bigger turnoff than a pushy salesperson. Fast forward three weeks, I called the distribution warehouse to check on the order status and our furniture was there. Not sure how long it had been sitting there or when they were going to call us… I picked up the furniture the same day, only to unpack it at home and find that they had sent us home with the wrong chair. It was after hours at that point, so I called and left a message, asking for someone to call me the following day. The following day, I called first thing in the morning and was told that they would “check to see when they would have the correct chair available to exchange for the one we’d received. I said no, I wasn’t driving 45 minutes to their warehouse again on account of their mistake, and I was told it would be highly unlikely for anything different, considering our original purchase wasn’t delivered. At this point, I’ve called two more times in that same day and haven’t been able to speak with a manager. Once, I was told there was a manager on the line, only to be transferred back to the phone tree. Very disappointed with our experience, to say the least.

Shout out to Rob (great name!) at Ashley Furniture! He was seriously the most patient salesperson we’ve ever had in a furniture store. Helpful with ideas and knew when to give us time to talk things over. Zero pressure too. If you go there, we definitely recommend asking for Rob!!

Was happy to find this store while in the search for an office chair. Greg was a great help and was very friendly and knowledgable. Was able to help me find what seems to be a perfect fit fowlr the chair i was looking for. Will definately be coming back for any furnature needs in the future! Yhanks againg Greg!

Lozy was great! She approached me after I had wandered around for a few and when I told her I was looking for an area rug for my bedroom, she asked great questions to point me in the best direction. We quickly narrowed it down to a rug that was discounted and perfect for our bedroom. She was friendly without making me feel pressured. A genuine connection that didn't make me feel like a sale.

Great customer service! We worked with Greg. He let us browse without pushy sales tactics and would come back to answer any questions we had. Best customer service we have ever had!

Benny was great to work with. He has great patience!

I had a wonderful experience shopping at Ashley furniture. My sales representative, Robert, was very helpful, knowledgeable and patient with me. I am very happy with my purchases. The whole staff was so friendly and made us feel so welcome.

Benny was prompt, friendly and professional. He worked hard to find us the right furniture to fit our dining room dimensions and at the same time accommodate our seating capacity goals.

Raciel was very helpful, and had a great disposition. Answered all the questions even if I asked some from left field, he went and found out. Good dude, good experience

Greg was a great help and made purchasing my outdoor furniture a good experience. I ask a lot of questions and he handled my harassment pretty well 😂

I went to the Ashley Store today with my dad today. Kim was our sales lady and she was great. She is very personable and thorough from start to finish. I highly recommend her for your next purchase at Ashley.

Rob helped me find exactly what I was looking for. His input helped me reach my decision that same day with confidence.

Losy was an excellent salesperson. Very helpful and patient with my elderly mother.

Raciel delivered beyond excellent customer service. He was very attentive and answered all of my questions. He even had great insight on which colors would match my living room! It was a pleasure working with him and having him as my salesman, the entire process was very smooth and Raciel explained everything in detail along the way. I will definitely continue to go to Raciel for all of my furniture needs.

The store and employees are very welcoming. Our sales lady, Lois was extremely patient and accommodating. She was very attentive to our needs…..she listened! Shopping for furniture can be very frustrating but she made it seem easy. We were impressed with how highly she spoke of the Ashley family and truly enjoys her job. I would highly recommend the Grandville store and refer them to Lois.

Great sales staff

Greg was outstanding! Great experience

Great experience! Our first time at Ashley and I would recommend them to anyone. Greg was awesome to work with!

Good customer service. Sam was helpful

Rob was very helpful and I enjoyed working with him.

Great service and very friendly.

Raciel was amazing

Benny, you know customer service for sure.

Aron was so helpful and very personable! We had an amazing experience shopping for a new couch and will definitely be returning for any future furniture and decor purchases!

Great experience to get our new home furniture. Quick and easy process, and was created warmly. Highly recommend!

The associates were very helpful in resolving an issue with a back order.

We had an absolutely wonderful experience purchasing a tempurpedic bed set with the help of Kim. She had patience with us and was very knowledgeable, ensuring we got the best deal possible! Vet friendly store, go see Kim if you’re in the market.

Sam was great...went out his way to help me find my MUST HAVE NEW COUCH!! LOL..very kind and patient!!!...thanks Sam we will be back in a few weeks for my new bedroom set!!!

Aron is very helpful and knowledgeable.

I wanted to write this review last month but had to figure out how to go to google and do it.This review is for the 2 excellent delivery drivers that delivered my couch. Their names were Taylor and Terry.They were very respectful and curtious when they delivered my furniture They showed me the extra features when they set my couch up and were very careful not to leave a mess and did it quickly and efficiently. Hats off once again to Ashley furniture .Since my last Ashley review, I already went back to my favorite sales person, Gabriel, and bought the ottoman that went with my sofa. If you want a really excellent customer service liason who is not trying to pressure you for a sale but asks questions and gives you the space and time to figure out what's best for you and your family he's the person to go to. Even though he is a younger employee, he has a refreshing approach on how guinune customer service should be giving to the customer.He should teach a master class on how to provide excellent customer service.

Loved the experience shopping at Ashley! Chris helped us find the perfect sectional for our home and Kim made it a breeze to purchase. All employees are super attentive and are sure to meet our expectations! At no point did we feel forced to purchase anything.

Great customer service!

My boyfriend and I had Aaron working with us to help us find a bed frame! He was a blast to work with. He made working with him feel very personal and he made it a point to reach out to us when their store had a sale going on so we wouldn’t miss out. After we had purchased our bed frame he reached out to us next day and let us know it was a pleasure working with us and once we receive our bed frame to reach out again letting him know how assembling it went! Overall a 10/10 experience!

What a great experience! Tom, our sales associate was friendly and knowledgeable. Gave us space to look yet offered opinions, which we loved. Overall great experience!

Great service from Tom. Not too pushy. Very attentive to our needs and extremely knowledgeable about the merchandise! Will definitely come back and hope to have Tom wait on us in the future!

Great experience! Sam was very helpful!

I walked in not having a clue what i wanted & Benny was so helpful with helping us find exactly what we needed! I highly recommend asking for him when in need of guidance! 10/10 customer service.

Great place to shop for furniture. Amazing staff !!!

Great experience, salesman was very helpful and patient.

Greg was incredibly helpful. I had come home with a broken ankle and couldn’t get out of my chair without help. He told me that I could buy an on-floor chair, which I did. He went above and above by having that chair delivered the next day. Very happy!! Would definitely recommend!!

Couldn't have had a better experience. Even though Benny was a newer sales associate he did an awesome job. Delivery time was within a week and the delivery team was very courteous and careful . Placed the furniture and made sure that we were totally satisfied with it.

Daniel is personal, professional and knowledgeable in his products and services.

We went into the Grandville location with no intentions on purchasing furniture. We were greeted by Sam who let us know what all is in stock and let us shop - which we loved, we don’t typically like being hounded on when just browsing for furniture for our new condo. As we peeked around we stumbled upon 2 bedroom furniture sets we loved and along that we even tested out some mattresses with Rob who explained all the important factors when shopping for mattresses (it was a fun and great experience) We walked in with no expectations and left happy with furniture pieces that will last us a very long time as new homeowners. I highly recommend shopping at the Grandville Ashley’s Furniture location - ask for Rob he will help you out a ton!

Lozy was amazing and honest!

Greg was great! He went above and beyond, even moved multiple end tables all around the showroom so I could see how they looked with the chairs we were purchasing. Thank you, Greg!

We worked with Tom and had a great experience! Friendly and great customer service! Would highly recommend using them!

Staff was friendly, helpful and very accommodating. Procedure to buy new chair went relatively smoothly until there was a slight error made in setting up cost of delivery. However manager made it right and they ate the difference. Other than that, would recommend this store for your furniture purchases.

Benny was very helpful and knew when to ask for help to get us the very best selection

Lozy made our shopping experience a breeze. She listened to what we needed and gave us our best options. She didn’t try to oversell us on things we didn’t need. She was super sweet and fun to add to the experience.

We could not be happier with the service we received at this store - specifically, Rob. He understood exactly what we were looking for, made us laugh and feel comfortable, and most importantly knew about the products. We can’t wait to get our beautiful living room couches and our new mattress!!

Rob was very helpful and patient while we purchased our mattress and adjustable base.

Our salesman Rob was great to deal with. He was knowledgeable and willing to educate us about the products they had in store. We would definitely go back.

Tom was a great salesman. Showed us exactly what we were looking for and gave us options to customize as well. He explained the buying process very clearly as well as the warranty that we got. 10/10 would recommend! Thanks Tom!

Tom did an amazing job helping me find my dream sectional. Ashley gained a customer for life!

We have been here on many occasions to get some sort of furniture and the experience has been amazing every single time! Thank you for a great experience.

Lozy was great! She was patient while my wife looked for the perfect piece. We went in for a chair and left with a new living room set.

I purchased from this store for our son who is attending College near by. Ordered over the phone. Very satisfied with the process.

This was a great experience, friendly staff. Very knowledgeable about their products and about how much youll have to pay monthly. They have a few different options regardless leasing. You can get a beer as well if your 21 or older Beer, wine or water which is different!!! Definitely recommend this store!

Lozy was wonderful! She listened to what we wanted and did a great job showing us what our options were. We can’t wait to get our new furniture and will definitely be back!

Tom was great! Listened to our needs and showed us what we wanted. Great experience-Thank you!

Salesman was knowledgeable and not pushy.

Attentive but no pressure to buy

Great experience with Kim at Ashley Home Furniture in Grandville MI. She was super helpful and patient and helped us purchase a great couch!

Krista gave me the best customer service!! She was so polite, cheerful and accommodating!! She is a gold star for your company!!!

Raciel was so very kind and friendly. We had no pressure from him and he made our purchases very easy. We would definitely return in the future and would use Raciel every time.

Tom was very helpful and great to work with!

Daniel was super friendly, genuine, and down to earth! Great communicator and not pushy at all. We found the perfect couch for our space!

Kim Ross was very professional & did not push us one way or the other. She gave us time to discuss & did not approach us until we approached her with our final decision. She made sure we new all of our options. Thank you so much for making our purchase an enjoyable decision!

Daniel helped us pick a couch for our new home being built! He was very respectful and let us look around and answered all our questions, we actually weren't going to get a couch but after Daniel pointed us to the couch that met our needs with having animals we couldn't pass it up! The couch had removable cushions which was nice haven't seen that option on other couches before.

I had an amazing experience at Ashley home store in GrandvilleMI.In 2017 (Grand Rapids)at there 28th street store I had a really bad experience and thought I would never shop with this retailer again.But my awesome and amazing Sales person named Gabriel Taylor. Who chaged that today. Not only was he helpful and knowledgeable, but gave me some of the best concierge and genuine customer service I have received in a very long time.Now I look foward to going and working with Gabriel and going to this location for more of my decor needs.Thank You so much for making this a positive life changing experience. I would have given him 6 stars****** but my review only allowed 5.And in the immortal words of Arnold Swartzanger. "I'll be back.Thanks again Gabriel YOU ROCK

Great experience. Also took the time to show everything available and all the details. Open on Sunday when the other local store was not. Very convenient for working folks. I liked hearing everything they do for veterans as well.

Tom provided a great experience. Made the process simple and easy.

Rafael is a natural born customer service guru. Best buying experience I have ever had! Answered all my questions and concerns and offered alternatives for both receiving the bar stools and assembly of them as I'm disabled and unable to drive. Deserves a at a boy!

Excellent experience. Staff treated us very well, answered all of our questions and knew when to give us time on our own to think about our options.

Aaron was our sales person. He was incredibly easy-going and helpful.

Kim was very helpful with getting our furniture and even reached out to us during a sales event to help us save some money

Great service and product selection.

Working with Sam has been great!

Very nice people,,,

Raciel was incredibly kind and helpful in the process of finding the right couch for my family. Very happy with our over all experience.

Kim at the Ashley in Grandville is extremely helpful. She went above and beyond to go over details and find the furniture that we were looking for. I would highly recommend asking for her.

I liked this Ashley store in Grandville a lot.. The staff is so welcoming and nice. I dealt with Kim who was super nice, respectful and helpful… Will surely come back again

Raciel was great to work with! He moved a chair clear across the store so I could see how it went with a couch I was interested in. He was very professional and even followed up with a text and helped me stay on budget.

Kim was great! It was difficult to shop to with two little boys but Kim was patient, kind and efficient!

Raciel Salinas, our salesperson, made the experience of purchasing our Purple Mattress and Adjustable frame very pleasant and hassle free. His knowledge of the product, sense of humor and patience in explaining what can be a very overwhelming process was the best we’ve seen in the several stores we have visited. We will definitely be revisiting this store when we go to purchase a new couch.

The location was bright, spacious, nice music & nice selection.

Raciel Salinas, our salesperson, made the experience of purchasing our Purple Mattress and Adjustable frame very pleasant and hassle free. His knowledge of the product, sense of humor and patience in explaining what can be a very overwhelming process was the best we've seen in the several stores we have visited. We will definitely be revisiting this store when we go to purchase a new couch.

Kim was awesome! I purchased a couch online and it was unable to be delivered due to the couch being too big for the stairwell up to my apartment unit. I came to this homestore and met with Kim. She listened to the issue and immediately began troubleshooting, looking for a couch that would still fit my budget and style, as well as get up the stairs to my unit. She was patient and kind, which helped me ultimately secure a couch I hope to love! Additionally, other staff members provided assistance to ensure the dimensions would be appropriate for my unit. All and all, this unfortunate situation was turned into a pleasant experience with Kim and the team at Highland River | Ashley Homestore.

Tried to pick up a couch I purchased earlier today and the manager/associates couldn’t be bothered. Wouldn’t acknowledge me. Not a great experience. However once I finally got helped the woman, Alicia in the back was wonderful!

Super friendly, knew the answers to all of my questions, and was willing to give me space when I just wanted to look.

Update: I made this purchase months ago. Now, I was promised that my furniture would be Delivered by April 12. They are now telling me they can’t deliver until Monday. What an inconvenience and frustrating experience! Everytime I contact the store, they would tell me that they would reach back. However, I never get any update. I would NOT recommend this store.

Excellent service from Daniel

Great customer service, very helpful

Good service. Helpful and not pushy.

Our experience shopping here was great. The staff was extremely helpful with all the things we were wanting in our sectional.

Robert was very helpful! I came in today with a specific price point and he knocked it right out of the park quickly and efficiently. If I could rate higher than 5 stars, I would.

Our salesman Greg was great. Very helpful, listened to what we wanted. Would highly recommend Ashley Furniture

Kim was great to work with. Gave us time to look, offered us something to drink while we were looking. Answered all our questions, and made our time in the store, a very good experience. Thanks Kim

Greg was great to work with. Very easy to go to Ashley furniture and buy a couch today.

Excellent work from Greg today. Very personable, knowledgeable and engaging.

Their care team needs some reevaluating. I originally reviewed Ashley Furniture with 5 stars. Our sales rep was kind, efficient and listened to our goals with our couch. He was great. Our couch was delivered. The delivery guys broke the screen out of our storm door. No big deal, accidents happen. We all took pictures. We tipped the delivery guys and waited to hear from the care team. A few days later the care team reached out told us to either get quotes from someone to come replace it. Or buy a new door submit the receipt and replace it ourselves. Done. We went to the store. Looked at the doors. Picked out what we wanted. We just had to double check measurements. Good thing we didn’t purchase the door because I got a call a few days later asking where the quotes were. Oh don’t worry Ashley furniture. I’m saving us all time and energy. I’m gonna buy this door submit the receipt. You’ll reimburse us and we’ll all go on our merry way. False. They wanted me to submit quotes to replace the glass they broke out of the door. Which was not possible for multiple reasons. After going back and forth with their rep and asking to speak to the decision maker In this whole process they are willing to give me $200 less than the door I submitted because someone somewhere found the cheapest door possible. They will ultimately being paying the same amount of money because they are now paying someone to install the new and dispose of the old door and losing a customer. They could have just reimbursed for the door I picked and I would have been happy. I still would have had to dispose of the broken door myself and taken the time and money to install the door correctly. TLDR: they broke my door and rather than covering the cost of the door I wanted to replace it myself. They dragged it out for almost 3 weeks. Are spending the same amount of money to have someone install a cheap door. Short sighted by them because they lost a customer and got a bad review.

Kim was so awesome to me. She was very informative, and I felt zero pressure when choosing my new bed and frame. I’m super happy. Thank you, Kim

Great customer service!

The gentleman that helped me he introduced his self. When I came in the store he let me shop, and I found what I wanted, and I found him can’t think of his name. He was very nice and I’m very pleased with my dining room table set. I’m gonna need two more chairs though, but I’ll talk about that when they deliver my furniture in 2 to 3 weeks. Thank you Ashley furniture.

Good experience, good salesman! Thx Greg👍. Looking forward to sleeping on our New mattress

Super easy to buy a couch !! Thank you guys :)

Tom was our sales person, very knowledgeable and helpful.

Raciel was super friendly and helpful!! Would highly recommend working with him.

Made the process smooth. Helped us find the perfect couch

The prices are fair and they don't do black friday deals. However the support and customer service are incredible. I was informed when items I wanted went on sale and found the perfect peice for our dining room table.

Raciel was so helpful and patient while helping us purchase our new couch! 100% recommend purchasing from him if you want a no pressure enjoyable buying experience:)

Great service. Raciel was great and not pushy at all. Very supportive of our troops, will definitely shop here again.

(Translated by Google) Thank you for all your attention!! (Original) Gracias Por toda sus atenciones!!

Sam was great. He was super helpful, answered all our questions, but wasn’t too pushy. I liked that part the most. Would highly recommend him to anyone looking for furniture.

We have purchased a couch and a chair from both Kentwood and Grandville locations. People are very nice and helpful at both locations.

I had a great experience at Ashley Furniture in Grandville. Beaituful options, got exactly what I was looking for, great quality and price. Tom was excellent to work with. He was very helpful and professional. Highly Recommend!

Do not buy the warranty. It is a total scam.

Greg was fantastic, very easy to talk to and helpful. He cared about ensuring the dining table we chose fit our space and style. Also, delivery is with 2-3 weeks which is great lead time compared to other local furniture stores.

Great experience

Kim was very helpful, friendly, and patient and helped me pick out the perfect sofa for my new place!

Kim was friendly, helpful & very knowledgeable about the sofa & Recliner I was interested in.

Raciel Salinas was a pleasure to work with as a salesperson. Very helpful in answering our questions and moving furniture around the space to see multiple options. Helped ensure we got the sales we were hoping.

Daniel helped me find exactly what I needed. Awesome and friendly service!!!!

Wonderful atmosphere with friendly staff that went above and beyond to make your shopping experience great!

Bought some stools in the past and loved the customer service so much we thought we would go back looking for our new house but this time customer service didn’t exist at all and not one staff member cared to say a word to us until we were walking out the door. Only giving a second star since I know at least two workers who helped last time were great.

Knowledgeable and respectful asking of space. Didn't hover and asked each time if we were doing ok.

Manager sold me on it and got her for the end, all she did was ring me up

Kim is amazing…

We found exactly what we were looking for. The store was clean and fun to explore and Greg was an excellent help! We got a great deal on the perfect furniture for our space.

Highly recommend Daniel, great to work with.

Horrible experience! And they DELETE negative comments. My husband just left a review 40 minutes ago and they took it down

Greg, our salesman was an absolute pleasure to work with. He is very knowledgeable and friendly. He was able to answer all questions and point us in the right direction. I would recommend him to anybody looking to buy from Ashley Furniture. You can tell he is very passionate about what he does. Thanks again for all your help and Go Lions!!!

This location is very clean, friendly and a inviting environment. Great customer service and overall a very pleasant experience.

Alisha my sales person was awesome, she didn't hound me and was so nice to work with, very through and kind. Would definitely recommend.

Greg is a pro and was very helpful for my wife and I. We’ll be back!

Very helpful and made sure we were getting the best deals!

Fast and solid service very knowledgeable and friendly!

I purchased a table at Ashley Homestore and my customer service experience was ideal! Greg was very helpful and even gave us a walkthrough of everything they had in stock at Grandville. They always honor the discount price online even when purchasing in store. A 5 star experience

Easy and helpful shopping experience today! Found a new mattress, non pressure buying and I really enjoyed my trip to the store today.

My sales person, Kim Ross was amazing. She was very patient, thorough and very knowledgeable. Great personality and sets of humor. I would highly recommend asking for her. You will not be disappointed. This is my second major purchase with her.

Daniel was very helpful with finding the item I was searching for. He was very friendly and considerate.

Thank you for helping us with our special project! Great experience, helpful staff!

I would definitely ask for Daniel- nice job young man !

Very helpful and answered all my questions!

We worked with Alicia and she did a great job finding the right loveseat to fit our needs. She showed us several options and was patient with us and gave us the time needed for us to feel comfortable with our choice. Thanks for the great experience Alicia!

Daniel was great to work with!

Tom was a big help! Great experience

Daniel did a fantastic job getting me as much information in a short period of time and we found the perfect couch. Thank you so much for all your help.⭐️⭐️⭐️⭐️⭐️

Employees were friendly and helpful without being obtrusive. Nice showroom with a lot on display. Thanks Raciel for helping me pick out a new sectional!

It was a very enjoyable experience. The Wife and I had a good time working with you all. Thank You

Everyone was very helpful and nice.

I’ve been furniture shopping for a long time, but I have never met a more knowledgable and friendly salesman as Tom Oord. I kept bugging him with questions and he sat down with me and explained everything extremely well. Things that were out of his control, he very happily went and bugged his manager multiple times. I was thinking of only buying a couch at Ashley, but I will be coming back and buying all my furniture for my new house with Tom.

Friendly, knowledgeable and personable sales associate. Lots of choices. Thanks Greg for all your help.

Just bought a couch, end tables and an ottoman from Tom. He was wonderful to work with. When I had questions and he wasn’t in the store all the other associates were there to help me as well. I have gone the other places and when they know you’re working with another associate they tell you that you have to wait for that person to be back. This place is completely different great customer service! I highly recommend.

Popped into Ashley on a whim and Daniel was a spectacular help!

Shout out Kim for helping me out! Found a great queen sized mattress on clearance as well as a bed frame!

Excellent service.

Friendly service

Went in for 1 nightstand & ended up leaving with 2 nightstands & 2 dressers. It's been way overdue & Ashley's has a great selection.

Tom at Ashley Grandville was amazing! He was so patient, funny, and kind to my husband & I. It really made the whole process so much better & not stressful. He didn’t pressure us at all, but was very knowledgeable, made great suggestions, and knew what he was talking about! Ashley is by far our favorite furniture store in the GR-kzoo area, and it’s due to the styles & the people 😊

Great place to buy furniture!

Alicia was very helpful helping us find our new sectional! Very happy with the quality and price.

Kim at the Grandville store was wonderful with helping us find the perfect living room set with the best deal possible! She was very caring and patient!

This was our first time visiting this store and we were just amazed of the furniture options available. The sales rep was very friendly, knowledgeable and helpful. We ended buying what we came looking for. We’re very happy customers!

It was good place to do furniture shopping with lots of good deals. And Kim was very comfortable to talk to and helped us very efficiently.

We are a repeat customer, of Tom’s! I HIGHLY recommend, not only this store, but especially Tom! He is not one to pressure or follow you around, but absolutely goes the extra mile to help you see how pieces from different areas of the store, will look together! We will always come back to THIS Grandville store, and will ALWAYS ask for TOM!

Super friendly, transparent and knowledgeable on their products

Great customer service. No pushy sales techniques.

Daniel was wonderful to work with!

Tom's fantastic to work with. We got all set up to move into our new house. I can't wait to be back!

Just got done shopping at Ashley for the first time. My associate Greg was just awesome. Took me over to their warehouse, found what we were looking for just in time for thanksgiving. Greg was super helpful, friendly, and great to work with. Selection at Ashley is great, found an oval table we were looking for. Will be back!

Great service and selection! Our sales rep, Tom, very helpful and had excellent follow up. I highly recommend shopping here for all furniture purchases.

Greg did a great job helping me find the right mattress for me!

We loved it here! The sales guy that helped us was awesome and answered all of our questions

We had an amazing sales representative help us tonight. We went in to relook at a dinning room table and chairs. Our original sales person was not there tonight but Tom said he could still help us and give the sale to our original representative. Our person tonight, Tom, was amazing and a rockstar. He gave us a price that was 300.00 below the selling price. The total price included no sales tax and shipping and delivery. We also got a bench for the table along with the 4 chairs. The bench was included in the TOTAL price. We have bought 3 times from Ashley Furniture now and we have been COMPLETELY satisfied with everything. We will be loyal customers from now on.

Knowledgeable, quick, thorough, patient, and honest. Great experience with Daniel ( hoping I spelled the name right) guy seems to love helping people out. Can’t go wrong with this guy

Great experience and great deal!!

Great service clean store great staff

Call me a typical millennial the way I was thrown off by the idea of a salesperson at first, but Kim was fantastic and we had an amazing buying experience. Fantastic communication (text, email, etc.) to make sure we got the right pieces and everything. Shipping was faster than expected (stuff from other furniture stores took months and was incorrect) and assembly guys were quick. The couch is great and everyone that comes over asks where we got it. Not much of a review guy but we are very satisfied customers.

I highly recommend Ashley Furniture Store to everyone. The experience was amazing and our salesman Greg did an awesome job showing us what we wanted. They even honored Dale as a veteran and everyone thanked him for his service. It was a very emotional moment. We will be back again.

Awesome experience. The communication between Serena and my wife through the whole process was great. The free delivery and set up for Veterans isn’t that bad either!

I had a very helpful, knowledgeable salesman that made shopping at Ashley a wonderful experience.

Very professional and friendly person

Kim was very helpful and nice. A great asset to your company!

Serena was very helpful and friendly. I had a lot of questions and asked her opinion on many options. She was patient and honest. She was fun to work with. Not high pressure at all, which I really appreciate.

Serena was super helpful. I called this location and told her i needed a sleeper sofa asap. She helped me order a sofa over the phone for delivery later in the week!

Raciel was great to work with. Friendly, knowledgeable but not over bearing and was transparent and honest. Great experience.

Had a great experience at the Ashley HomeStore at 4830 Wilson avenue Southwest Granville Greg was the salesman and oh my gosh and like okay sales shouldn't even be coming into the play he was like a friend no pressure you know just you know what it just it was the best experience I just I couldn't have said any more better about him he just made my day and then to top it off Taya and I'm going to spell it TTyiah what a smile and just friendly is could be just I would recommend this store to anybody it just I just loved it it was great I cannot wait to get my TV console in a few weeks I am very excited about going back to shop there even thank you very much Greg and TTyiah 😄☺️👍🏻

Greg was very helpful and set us up with the perfect couches. Very friendly service and quality products!

Daniel was great, he explained everything and had some suggestions and extremely helpful ❤️

Immediately confronted by a salesman with no people skills. We told him we were looking for a bathroom linen cabinet or something similar and he was incredibly rude. "This isn't Bed Bath and Beyond". Absolutely terrible people skills and we walked out less than 20 seconds after entering.

Kim was very helpful and informative! We found exactly what we were looking for for a great price!

Good people. Good prices. I would highly recommend Ashley for all your furniture needs.

Greg was great! He wasn't pushy like most salesmen, and was personable. We will definitely be back to buy more from him. Thanks for a great experience!

The store has such a wide selection! Staff is super friendly. I worked with Daniel and he was very helpful and gave great recommendations until I found the sofa set I was looking for!

Raciel was very helpful and friendly. He got all the details calculated and communicated quickly! I will be back to shop more soon!!

Greg was very considerate of what we were looking for, and price range we were trying to stay in. His customer serve was excellent.

Our experience at Ashley was great. Raciel was very professional. He explained everything very well and even broke down the material used for the furniture. You guys have an outstanding salesman.

Good furniture, we're happy with our couch but we were misled about delivery. They said 4 to 6 weeks when I purchased but it took 8. I had to hassle to get that. It was sitting in their warehouse they just didn't have trucks coming our way. That's not my problem though. Customer service is not very good.

Raciel was super helpful and knowledgeable about what I was looking for. Highly recommend this place. Very friendly and reasonably priced.

Raciel did a great job explaining every detail about the item we purchased as well as other options, we are very happy with our decision!

Serena is the best sales person I have ever worked with! Pay her!

Lovely experience! Kim was amazing at walking us through buying the perfect couch. Zero pressure felt and was 100% comfortable with the entire experience

Very helpful and patient. Thank You

Greg was very knowledgeable about the furniture. Very friendly. Very helpful with our purchase. Thank you!

Angela was 5 stars. Super helpful, insightful and personable.

Alicia did a wonderful job helping me decided on a couch. She was very patient with me. She was a key factor on why I purchased on that very same day. Thank you :)

Angela was fantastic and got us exactly what we were looking for within 15 minutes- super important for us as we had three littles making it more difficult to shop. She felt like a friend and not salesperson. Thank you so much!

The saleswoman was very nice and helpful. Good service, definitely recommend

We stumbled upon this store, looking for a nightstand to complete a set we received. From the moment we walked in the door, we were warmly greeted & treated like our opinions matter. When we left, we had purchased much more than just a nightstand, but couldn’t be happier!

Knowledgeable and helpfull

Great customer service by Raciel.

Great customer services the staff did a great job with us . Raciel was very helpful and friendly. Definitely I recommend Ashley store for your new furniture

Michael and Tom were a delight to work with! They made my furniture buying experience an absolute breeze and were very patient when listening to the vision I had for my home. Definitely coming back to buy my TV stand and bedside tables!!

Daniel was very knowledgeable and helped me find what I was looking for.

We just bought a new couch and recliner at Ashley in Grandville! It was a super easy process. Tom was our sales rep and he was very knowledgeable and helped share other color options to fit our palette.

Awesome greeting!!!! Excellent service and help. So excited about purchase!!!

Excellent attention and service in my purchase with the Lord Gregorio 🤩 ⭐️ ⭐️⭐️⭐️⭐️⭐️

Great overall experience. Friendly staff and great prices. Tom helped us out from start to finish. Highly recommended!

Daniel was very helpful and professional! Thank you!

Very good service.

Tom was an awesome salesman and made the experience very easy and enjoyable. My wife and I thank him!!

Shown a number of models of what we were lookup fire. No pressure. Pleasant experience.

Greg was very helpful !!

Tammy was amazing and answered all of our questions and was just very friendly to work with :-)

I came into the store just to window shop for couches. The GM Alita (I probably just butchered her name. I’m sorry!) helped me out initially. Once giving me a run-down of options fitting my style, Tom took over and helped me narrow it down. Both were very professional and cared enough about my interests to make sure I didn’t end up with a couch I’d be unhappy with! Very happy with my visit today!

Salesperson Kim was realistic with us, gave us time to think but was also available when we needed her. We felt very welcomed and they were accommodating.

Greg was very patient and friendly with us. He acknowledged all of my family and we felt very comfortable with him.

As always, great service, friendly sales people, and nice furniture.

Great experience with Greg at Ashley Furniture! Great buying experience, would recommend to anyone!

My husband and I had a great experience with Tammy. She is personable and found us exactly what we needed. Highly recommend seeing her when looking for new furniture.

Customer service was great and I felt that finding what I was looking for was important. Special thanks to Kim and Bill for their service!

Greg was great to work with. He went above & beyond to help me find what I was looking for!

Greg is amazing, if you are looking for new furniture definitely go in and see him!!!

Worst experience I have ever had! I told the salesman that the furniture was for my disabled brother (who was with me at the time and does live on his own) I told him that my brother needed it within 2 weeks and we needed it to be assembled when it was delivered! Over a month later and several phone calls later and rude customer service it was finally delivered and then the delivery guys told him because of the brand of furniture they were not allowed to assemble it! I paid extra for the assembly!! I will not be returning to this store or be recommending friends or family to them!!

Awesome experience purchasing a couch with Ashley + Outlet! Greg was our salesmen and was incredibly helpful!

Angela was extremely knowledgeable and very fun to work with. I would recommend Angela and Ashley Furniture!

We were treated vary well and my mother in-laws comfort will her purchase was their #1 concern.

Great service!

Had a great experience at the Grandville location. Tammy was amazing to work with, she listened to our needs and guided us toward something that was a great fit. We are really looking forward to getting our new furniture.

Daniel was so kind and very helpful in matching us with the right furniture for our new home!

Greg was great! He was very patient and helpful with our purchases decisions.

I had a fantastic experience at Asheley, thanks to Angela! She’s incredibly kind, knowledgeable, and professional. Angela provided detailed information about the sofas I was interested in, making my decision easy. With her assistance, I successfully placed my order with a Labor Day special deal. I can't wait to receive my new sofa!

Not pushy at all follow up was great

Angela was great! We came in looking for a simple rocking chair but left with an entire new furniture set. She was patient, listened, and understood what we needed and didn’t need. Will definitely return for future purchases.

Great service and prices!

Had a wonderful experience at Ashley furniture. I took my 90 year old dad to buy a new lift chair for my Mom. We were greeted when we walked in and Tom showed us all the chairs available. He even let us buy the chair off the floor because my mother needed it to get up and her chair had broken. My dad is a veteran so he was acknowledged with a photo for the veterans wall. He also was asked to hit the gong and then all the employees came up and shook his hand and thanked him for his service. I will definitely go back to Ashley furniture. They were awesome. Thanks Tom!

Tammy helped us out so much in picking out the right couch and mattress. We are so excited about our purchase and how easy it was.

We finally made our decision on dining room furniture and chose Ashley’s in Grandville. Both Greg and Serena were great to work with in helping us make a decision. The dining room set options at the Ashley store were enormous. Plus they offered payment plans that fit our budget. We just couldn’t beat the pricing either. We highly recommend this store for your furniture needs and we plan to revisit it when we’re ready to finish the other rooms in our new home!

We were amazed at how Kim managed to fulfill all of our wishes and answered every question we posed! Sooo satisfied with how professional we were treated. This is our second purchase at Ashley in Grandville but it won’t be our last! Great job!!

Wonderful experience. Friendly, personal sales person. After we described what we were looking for she directed us to the perfect power recliner. It fits our needs so perfectly we are considering buying a matching one.

Beautiful furniture and the customer service is a-1

Daniel was extremely friendly and helpful. Nice selection of furniture on the main sales floor and in the outlet and the outlet area.

Decided to visit Ashley for the first time today. Great store! On a mission to find a recliner, and Tammy Heibel showed me the perfect one within the first 5 minutes of being there. Thank you for the great service, Tammy! Great recliner at great price. Will be back to the store in the future.

I had a very nice person who assisted me. She provide me with all the information I needed . And made me feel very comfortable, and also making Ashley Furniture a place I will be shopping with in the future.

Had a fabulous experience with Miss Kim, and Manager Bill. Was just going to look for new needed new updated furniture, and Kim and Bill went above and beyond to make sure I purchased everything I needed. Never once felt pushed, pressured. Matter of fact Mr Bill brought over recliner, to make sure it would match n not clash, which one did ,he said no, im not liking it either, n found me the perfect one for my needs. Thank you very much Miss Kim n Mr Bill for all your help n discounts, oh yes discounts, very much appreciated. Stop in n ask for either. Tell them Patty sent you. Sincerely Patty C.

Made buying our dining table/chairs a breeze and we got exactly what we were looking for. Kim Ross was especially helpful! Will definitely go back for our furniture needs!

5 stars to our salesperson Tom! He was so professional, kind, and also gave my husband and me just the right amount of space we needed as we shopped for our new sectional.

Daniel was very knowledgeable and did a great job of matching us with what we were looking for.

We had a great experience buying our first piece of furniture for our first home. Tom was very helpful and made the process very easy. We will be coming here and requesting that Tom help us again

Tami at Ashley Store was both friendly and courteous. At no point we're we pressured and we walked away thinking we were given all the right information to make the best decision for our purchase.

Expensive prices. Expensive delivery price.

Very happy with the selection at Ashley. Was able to find nice quality furniture at reasonable prices. The staff there is very nice and no ‘hard sell’ tactics. Will shop there again as the need arises.

Tammy Heibel was wonderful! Full of needed information and humor! I don't think we would have bought the dining set without her that day.

Greg was very helpful in finding the right furniture for my new apartment, and pointing out some of the better deals to be had.

The information provided when purchasing for pickup was not accurately given. Tried calling to figure out a solution or refund and no one called or contacted me back regarding the issue.Once I was able to pick my merchandise up they continued to call/text for a pick up. This location is completely unorganized . I have no clue how they maintain the rating they have.

Tammy was such a big help to us when we were looking for a sofa. Definitely a great person to work with! We will be back soon to do it again!

EVERY time I walk into Ashley Homestore in Grandville, I feel like part of the their family. Angela Sawyer Drozd always greets me with a warm smile. Her upbeat personality is infectious and she always takes care of my every need. I believe in the people that take care of me, I will return the favor, that’s why I won’t be shopping anywhere else but with Angela at Ashley. West Michigan has a genuine superstar on their hands!

Tammy was great to work with. She was able to answer all of our questions and gave great ideas for the spaces we were shopping for. She made every part of the furniture shopping experience great.

Tammy was amazing to work with!! She was so helpful in setting me up for my apartment! Highly recommend.

Serena was great! She wasn't pushy and did everything that was asked of her. Absolutely no complaints and will be a repeat customer because of my experience with her.

Quentin and Mike were fantastic!

Serena was so pleasant and knowledgeable about the furniture styles and choices! She showed us items that fit in with our decor and was such a helpful person. She is truly an asset to the business and a truly valuable employee. We really enjoyed working with her and her friendly demeanor. She’s a keeper!

When we walked in we were greeted right away by Serena. She gave us space to wander around and checked on us periodically. Serena answered all of our questions and we are happily waiting for our new furniture to arrive.

Everyone was very friendly, approachable, knowledgeable and easy to work with. The pillows sealed the deal! 🙂

Great clearance section and amazing sales team!

Tammy was a pleasure to work with and guided us to find the perfect furniture. We will go back to get anything else we may need. The store was up to date with their selection.

Great service!

Daniel, was pretty great. Showed us everything that we had wanted to see. Went out and moved a chair around just to match color scheme! He was also pretty funny

Angela was super!!

The manager and Kim were both amazing to work with! They both have great customer service and neither one were ever pushy to get a sale. They both made sure we were happy with our choices and made the process so easy! Thanks again! We will come back if we’re ever needing more furniture in the future!

Daniel stayed in touch with us for two weeks providing helpful information. He worked with us to get the best price. Really good experience!

The sales rep was friendly and gave a delightful shopping experience.

I wanted to send a big Thank You to Tammy @Ashley in Grandville. Tammy was very professional, she listened carefully to what we wanted and was able to find the perfect deck furniture for us. Thanks again Tammy. So excited for it to come in.

I had the pleasure of being assisted by Heather and Kim while in the store. These lovely ladies took time out of their day to answer all my questions and walk around the whole store more than once so I could find the perfect couch. In addition, I was able to get free red carpet delivery to my home for being a veteran. Overall great experience and I will go back for any furniture or beds I buy in the future.

Great sales associate. Friendly and helpful!

Greg was very helpful appreciate him helping me with my purchase

Stopped at the Ashley store on Wilson in Grandville with the intention of it being the first of many comparison shopping stops today. We were greeted at the door by the store manager and he quickly introduced us to Greg who was patient and helpful answering all our questions and helping us settle on a new couch today. Quality was a concern we had after watching many videos on other brands/stores which is why we wanted to see the selection in person so we could check the materials / construction. We are very happy with our choice. Thanks!

What a great experience! We worked with Serena and got exactly what we wanted for our new sectional. She was a pleasure to work with. Very knowledgeable and she made sure she knew what we were looking for. We thought we would have to compromise, but we were able to customize the sectional to make it perfect for us. Highly recommend!!

Selection: The selection is okay with a larger variety of styles than others in the area.Service: the service was obnoxious. Right when you walk in, there is a gaggle of sales people at the door. Ours wouldn't let us out of their site. We were not given an opportunity to look around. It felt so pushy that I was sure they were hiding something. My thoughts are the furniture are very cheap and they don't want us finding out ourselves.Either way, we won't be back. As a neurodivergent person, I found the whole experience overwhelming. I found pieces I would have bought but not under the current situation. We'll buy online, if we decide to go with this brand.

Greg is a professional with excellent customer service! Would highly recommend!!

I had an at home feeling from the moment I came in. I was greeted and offered beverages right away. After declining, I had asked to just roam around for a bit. I was able to search freely without feeling bothered. I kept ending up at the same couch. That’s when Tammy made her way back over. I knew the couch was what I was looking for. Tammy made the check out process easy, and made sure I got all my deals before checking out. I will definitely be back in the future. :)

Tom was great! We didn’t have a lot of time to shop and Tom was able to show us all of the options in our time frame. He wasn’t just rushing us to make a sale. We left with a great deal on the couch we wanted!

It was great she was very professional and very knowledgeable .

Very friendly and helpful salespeople. Courteous and professional.

Heather was extremely helpful!

Tammy was so incredible, going absolutely above and beyond for us!! Super happy with our experience and our purchase!

Tom was great to work with! Very knowledgeable and patient. Helped us find several pieces for our new home!

Alicia was awesome to work with! She really listened to what we were looking for, and also showed us all our options to make sure we weren’t missing out. Great customer service and great payment options.

I had a great experience! Tom was very kind, knowledgeable, and got me a good deal!

I found a bunch of furniture I loved, but found the perfect couch. Everyone was kind and I didn't feel rushed even though we got there an hour before closing.

Angela Drodz was beyond amazing with helping us purchase some living room furniture. Very helpful, knowledgeable and fun without being pushy.

Bought my first mattress here and it was the easiest experience of my life! I worked with Tom and he made everything so easy for me to understand. There was no point in the conversation I felt he was trying to force me to buy something, gave me space and left me to discuss the purchase with my boyfriend! Thank you again Tom you were awesome!

I needed a recliner and happened to check out Ashley furniture store. They had one on discount but not the color I needed. They located the right one and offered the discount on the one I ordered. In and out in a half hour.

No Olympic queen size box springs in stock, but I wasn't being picky and found something in stock that would work

If you shop here ask for Tom he’s great!

Tom did a phenomenal job at showing us our options and working with us to make the best decision for us! He was extremely patient with our indecisiveness, and on top of that gave us a great deal. Thanks Tom!

From the moment we stepped foot into Ashley we were greeted with kindness. They have complimentary drinks which is so fun. Tom was really helpful and never pressured us into a decision. He respected our price range and was very knowledgeable in what the store had. He got us an AMAZING price for our couch, warranty, and delivery. My husband and I are very impressed and would love to continue to purchase from Ashley.

Alicia was fantastic. Very knowledgeable and fun to work with. Highly recommended!

Alicia was very helpful and worked with us the entire way through our purchase decision.

Friendly atmosphere with nice furniture. Great service.

Tom, did an awsome job, and was very friendly.

Tammy did a wonderful job with helping my family find a couch for our home. She was so awesome, and went threw the many different details of each couch, and told us if the fabric would hold up with our animals, and so much more. Thanks Tammy!

Had a fantastic sales person Kim she is very knowledgeable, not pushy at all and so patient. We found a great mattress at a good price. All the staff is very friendly, we'll be recommending Ashley's to our family and friends. 🙂 🌟🌟🌟

Alicia was very helpful with trying to help my find my chair. She took the time to check my credit and assisted me with alot of different choices

Tom gave us many options, and was very helpful. lots of furniture to choose from.

Alyssa did an awesome job and love how they treat military.

I had a great experience purchasing a sofa from Ashley Homestore in Grandville. I had excellent service from Thom and was able to find exactly what I was looking for.

We had just moved into our new house and needed to furnish it. We had certain specifications on what we needed and we found everything we wanted in the clearance center! Quentin was so helpful with everything we needed. It was delivered in the timeframe that they said it would be and everything looks great! We would definitely recommend Ashley furniture store and we would shop here again if we needed anything.

Great experience!!! Buy furniture was never so easy, Ms Ross was the best, available all the time, with knowledge about the products, helping us to make the best decision 😀 👍 don't hesitate, need to buy anything for your home?? Go to Ashley store at grandville

Kim helped us today to find our new couch and she was absolutely wonderful!! She was extremely friendly, patient, and knowledgeable. Very thankful for her help! The store is neat and has a lot of good items and the ladies at the check-out were very friendly as well.

Very helpful showing us all the options we had in style and color.

Very helpful and professional

We had the most enjoyable, pleasant, and stress free experience with Greg and the rest of the team! Thank you all for a fun time buying a sectional. We will be back!

Our family had a great experience here as it was no pressure but someone was always available to help when needed, which we appreciated. 2 separate stops to the store where we first dealt with Heather and then with Tom on our 2nd visit. Tom did a great job with the recommendations and helping with some decisions we had to make. We felt great about the purchase and everything was explained very well for us to understand. Highly recommend!

Had a great experience with Angela! She explained what our mattress options were and gave us plenty of time to make our decision!

Tom was very helpful and explained things well. There was no pressure to buy. He was very patient and we ended up getting a mattress. Highly recommend the store.

I can't speak on the quality of the product yet but I can say they have the absolute best customer service I have ever experienced with a company!

Serena was perfectly helpful and kind.

Daniel was friendly and helpful in our furniture search and we ended up purchasing a couch and appreciate the veterans discount for delivery!

Absolutely no sales pressure, Kim was patient in showing my options. Very kind with my family.

Tammy was very helpful and helped stay in budget.

Alicia was a ray of sunshine on kind of a gloomy day!! She was so helpful and wasn’t trying to push a sale. She just talked to us and was very kind. I would definitely come back!! Ashley’s has a very friendly staff I would recommend anyone who is looking for furniture to come here.

Gregory was helpful and not pushy when it came to purchasing our sofa.

Here’s a shout out to Tammy on the excellent help on getting me set up with a new recliner thank you

Daniel was very professional and if we ever need assistance with furniture there again we will request him

The process of finding a new bed was fast and fun with Tammy, she helped me find everything I was looking for. The whole team was super friendly and helpful I will definitely be returning for future purchases:)

Great customer service!!

Kim is extremely knowledgeable regarding her products and inventory. We have worked with her several times now and it’s always a good experience! We highly recommend Kim!

Great experience. Kim is awesome!

Do not like their no return policy

Alecia was so wonderful! We are first time mattress buyers and had no idea what we were looking for. She was so informative and talked us through trying them out to find the perfect fit for what we need.

Tammy Hiebel was amazing on helping us out!! If you need any help with furniture or decor ask for her.!!!!

Alicia was great to work with. Very personable and helpful on our quest for the perfect sectional.

I came here for a mattress and walked out with one in less than a hour! This store was so open and clean. The salesman (Greg) I worked with was very kind and straightforward. They have a large selection of affordable and more high end mattresses. I would definitely recommend coming here.

Great customer service!

Great guy not pushy like most salesman and very personable!

Tammy was awesome and super helpful with our visit this morning.

Came in looking for table with my family and the service was excellent! We found a table in no time and found many options. Family owned and friendly. I really do recommend it here. I was helped by Tammy Heibel, she had an amazing taste for our design. She was super duper friendly. Definitely check this place out and ask for her!

Nice, quiet, spacious store, helpful salesman.

Angela was awesome helping us choose the perfect Purple mattress and bed frame! We will surely look her up for any future purchases… Thanks Angela!!

Kim was knowledgeable and soooo helpful! Quality products and great service! Awesome experience! I also want to add that I had a small issue with some missing screws. Joe from customer service came to the rescue! He took care of my issue fast and efficiently....even shipping them straight to my home! Thanks Joe.....total experience at Ashley was so wonderful! Keep up the good work!

Fantastic experience

Our rep was very helpful and informative with the warranty and protection of our product.

Tammy was fantastic! She was very knowledgeable and helped me find items in my budget that went with my design for my main floor. I highly recommend working with her! She puts your needs first as customer. I will be back to get out living room set and can’t wait to work with her again!

Serena was excellent to with with. She is knowledgeable and very patient as I dragged this young lady all over the store looking for the best couches for my home and the new paint color I was planning. Thank you to the manager, Heather, for bringing her to help me as I browsed about. Ashley Homestore - MI

Daniel sold me on a dining room set I did not plan on purchasing today.

Great customer service from the general manager Aleta.

This is a great place to buy furniture. The knowledgeable and friendly staff are warm and welcoming.