Ashley Store Kalamazoo, MI

Our 1st time in this store, it's very nicely laid out. Mark was our "tour guide" to get us to the mattress section and explained the differences in the mattresses. He thoughtfully left us alone to discuss and narrow our choices which we appreciated. Overall, a great experience!

We came to Ashley HomeStore in dire need of a new bed. We didn’t know what we wanted but luckily we had the BEST customer service from Cecilia. She was very professional and knowledgeable! She walked us through the entire selection giving us advice and asking questions about our sleep habits to make sure we found the perfect mattress. Cecilia was so wonderful that she even entertained our 4 month old daughter while we both tried out mattresses! Cecilia really went above and beyond for us and we will definitely come back just because of our experience with her - and the great furniture. Can’t go wrong with this place. We will definitely be back.

I have had extremely pleasant staff help me with my purchase at this store. I never felt pressured to buy and I felt like the sales people answered all my questions. Recently, the furniture I bought went on sale and was an additional $500 lower than what I paid for it. I went into Ashley thinking they might not honor their policy of money back for items that go on sale within 30 days of purchasing. I was pleasantly surprised that they DO honor their policy and the process was super quick and easy- no hassels whatsoever! I was in and out of the store in less than 10 minutes with $500 on its way back into my bank account. I will absolutely do business with Ashley and this store in the future!

Nice, helpful staff. Valerie helped us find what we were looking for. Made our shopping easy.

Mark is one of the friendliest and most knowledgeable customer service representatives that I have ever encountered! His helpfulness towards my mother and I was beyond incredible! We truly felt like he had our best interests in mind and he knew right where to send us in the store to find our desired product! All in all, my mother and I are very satisfied with not only our purchase, but our overall experience that we had in your store! Thank you again Mark for all that you do! Keep up the great work brotha! 🙏🙏😊

Watch for false advertising! They are stating that their March Orange sale is the biggest sale of the year at 8% savings when in fact their President's Day sale was actually 15% savings.

Jeano was amazing he was the first to greet us when we walked in and was ready to answer any questions and gave us space to see the products and very informative on the prices and the break down on the prices. We are going back to pick out my daughter's bed room.

Our experience was simply amazing. On 03/01/25, we stopped in to purchase a dresser and we were greeted immediately! Our host paired us with a sales agent (Mark) and we made our purchase.. all within about 10 min (we came prepared). However... These folks go above and beyond with pride ... And if you are a Service member, past or present, the experience is even more amazing. It was such a pleasure to talk, and work, with our host and sales agent. Also, Did you know that Ashley's has a program that donates beds to those in need?? Every mattress that is purchased goes toward that program! It's a beautiful thing! Merrick and I will definitely be back to purchase again, from Mark, hopefully. Y'all would do good to do business with this company!

David was fantastic to work with. He made it fast and easy. Thanks David

David was extremely helpful and friendly. Awesome experience!

This was the best furniture buying experience I’ve ever had! Mark was the nicest most sincere person to work with. From the moment we entered there was no pressure and drink were offered. We were able to shop around. They really support their vets! I love the culture they instill in their employees. Oh and the furniture will look great when it arrives!

Great experience, Mark helped us find what we were looking for. He took all the stress out of buying furniture.

Jeano was fantastic at helping us efficiently with our purchase

Working with Jeano to design my living room was an absolute delight. His patience, excellent suggestions, and attentive listening made the entire process enjoyable and seamless. With his help, I finally settled on a layout that I adore. Jeano's expertise extended beyond just color selection – he enhanced the entire experience. Thank you, Jeano! I look forward to working with you again!

Jeano was exceptional to work with. He was helpful without being intrusive. He helped us draw out our room when picking out a couch and walked us through the financing process. Jeano took the time to find out what we were looking for and discuss colors of our home before offering suggestions. All the way around, this was a fantastic shopping experience!

Great experience with Jeano, friendly, helpful and knowledgeable.

Cecilia was amazing! She helped me find my dream bed within moments Her customer service skills are Stellar!

Great selection and the sales representative was very knowledgeable and courteous.

I worked with David, very polite and professional. Knowledgeable about products and very helpful.

Mark was the best!!! No pressure, very informative, and extremely friendly!

Great selection and the salesperson wasn't pushy, just available.

David was helpful. Listened to my needs and found acceptable solutions for me

Mark was a great wealth of information while buying a new couch. He gave us space when needed and helped us in selecting a piece that will fit perfectly in our home.

Quality service

Kevin, Doug & staff were professional, courteous , knowledgeable & respectful.. Looking forward to the new arrival & future additions!

I am grateful for the customer service my uncle received. Even though he is wheelchair bound, EVERY employee address him and thanked him for his military service. We will return to purchase more furniture from this place. Valerie is a great representative for your company.

Nice showroom with a good variety of furniture. Prices are really fair and the service is really a stand out. Lots of people willing to help but low pressure. We bought a dining set from David, remembered him from another furniture store in the area and he’s always great to work with.

David is awesome! We’re very happy with the service and the new couch.

Betty was very knowledgeable and friendly!

Customer service was great and very informative.

Very helpful, and great to work with.

Mark Heuser is very knowleable and helpful, will be back when I have other furniture needs

Wide selection, low pressure sales, good pricing. Found exactly what we wanted.

David is great! 🔵

David was incredibly helpful and knowledgeable. Process was straightforward and simple. Great experience.

Betty was very helpful, we were able to find what we wanted at a reasonable price

Bought a new table & could not have asked for a nicer sales rep than Betty from Ashley Home Store!! Great & helpful

Rob was very helpful before we purchased a Serta king mattress and cover from him. The entire Ashley staff was friendly. Thank you!

Cecilia was awesome! She let us walk around (several times!) and checked on us a couple of times. She is a delightful person and was very helpful in making my decision. I went to several other stores and found nothing to compare with your selection of chests of drawers. I think I will be very happy with my purchase.

As soon as I walked in the door I was greeted by Mark. He asked what I was interested in looking at( I was in for a new bed ) and guided me to where I would find them. He pointed out how I could tell if a certain set came in multiple finishes and if there was an option for added storage. He asked if I or my husband happen to be a Veteran(my husband is) because if so, we would get free delivery and set up. Then said he would give me space so I could browse in peace. I don’t like sales people hanging over my shoulder trying to push a sale, so his approach was very much appreciated. He let me know where he would be if I had any questions and I was able to shop in peace. I showed him a couple options I was interested in and when I made my decision he made the ordering process quick and painless. Can’t wait to get my new bed! Thank you Mark!

Betty Huang was very helpful both on the phone and in person a definite asset to your staff!

Great store. Betty was a huge help to us and was very informative. Thanks so much!

Mark was my salesperson. He did a great job. He was very helpful. He was able to get me a great deal and I highly recommend him.

David was wonderful! He answered all of our questions, and got us the best deal available. Wonderful location!!

Doug helped us purchase furniture today. He was kind, helpful and made ordering process so easy. All the staff was very welcoming.

Betty was very helpful and knowledgeable when purchasing new furniture for our bedroom. She wasn’t pushy and answered any questions we had. She even came in on her day off for me. Highly recommend working with her!

I canceled an order same day i made it. They still charged and shipped it to me. Even though I canceled same day. Very dishonest people. I do not recommend them.

They have a big selection and Betty was very friendly and helpful.

Sales person was great. Was pleased with price of our purchase.

Just purchased furniture from Ashley store in Kalamazoo Michigan great experience, couldn't figure out what I wanted but Betty Huang helped me out and she was amazing..If you are looking to purchase a new furniture item I highly recommend asking for Betty

Great customer service.

David was amazing offered water and welcomed us in the beginning. He was very inviting and welcoming. Coming from a corporate trainer for sales he was amazing. He was not overbearing and he checked in with us, but didn’t pressure us into doing anything. He was just there to helpI would definitely come back and ask for him again.

I took my dad shopping for a new sofa. David took one look at him and knew which one would be best. He tried 3, but came back to the one. He's getting a matching rocker too, without any hard core sales pitch. Then the entire staff shook my dad's hand and thanked him for his military service. Very nice experience.

It’s not the great selection of furniture, the competitive pricing, or the location that makes this store one of my favorites….it’s the people behind it. My salesman David was professional, personable, and prompt. He answered every question I had, fought for the best deal possible, and didn’t give me a bunch of fluff. I will definitely be back for my next big furniture purchase!

I recently purchased a sofa from this location. There were plenty of styles and color options and the prices were not outrageous! Betty was super helpful with my experience and I would totally recommend.

Betty was super welcoming when my boyfriend and I came in to get a mattress, she helped us find the perfect mattress that was comfortable and in our price range. Couldn’t have asked for better service when shopping for an important home item is already stressful to begin with. She was very informative of our options!

David was super helpful, and worked with us to find what we needed.

Betty was great and very helpful!

David did a great job with helping us!

Thank you, MARK for taking the time and patience working with us on our new recliner, couch and end tables.

Great experience, mainly because our sales rep knew what he was talking about and didn’t follow or bug us more then the questions we had. The quality was also better then other store

Jacob was very helpful and not the usual pushy salesman. We had a great experience and would recommend him!

David was amazing help took great care of us.

Betty Huang was a pleasure to meet and work with on our recent living room furniture purchase. The selection and quality were impressive after researching for months. Looking forward to our furniture to arrive. Thank you Betty!

David was sooooo helpful. It was great experience at Ashley today.

Sales representatives were very helpful and friendly. I was so impressed that they ask if you’re a veteran and tell about the benefits they offer for vets . The best part was making sure my husband rung the gone and made sure he received a veterans medial ! That made my husband feel honored especially now why is recovering from an illness . Gail & Ken Long

One of the more pleasant shopping experiences I’ve had. Definitely recommend using Ashley for your furniture needs.

David is amazing! After purchasing our dining table, we disliked the chairs. He took the time to help us find something a little more suitable for our needs. EXTREMELY KNOWLEDGEABLE. We would recommend 👌 👍 😀 💯 David and Ashley Furniture.

Very professional service and friendly.

Betty was super helpful, we had an idea of whay we wanted to put in our new space we added onto our house, but wanted to check out a few other options while there to finalize. She helped us narrow down our search for purchase. Fingers crossed delivery time is less than what was quoted so we can start living in our new space.

Please see Vince for your shopping and purchases. This is my experience. I'm from Chicago. I visited this store while visiting a friend. Vince helped me without hesitation knowing I wouldn't be buying there shop for a loveseat that I eventually bought here in Chicago. A gentleman and a class act.

Working with Doug at the Kalamazoo location was a breeze! He was knowledgeable, fun, and made buying a new sectional for my livingroom so easy!

We had previously not had a great experience here with the salesperson Mark, but had Jacob this time and he was great! He let us know about an upcoming sale, guided us into buying the correct size couch and durability we needed. The ordering process was smooth and he was a great communicator. We had previously thought we would not shop here again, but now we are looking forward to shopping for more pieces for our new home.

Wonderful service and quality merchandise!

Great experience! My salesperson, David, listened and helped us find the perfect furniture. He wasn’t pushy and took time to make sure we got exactly what we wanted.

Betty was very pleasant to work with and when I text her she answered right away.

Had an amazing experience at Ashley furniture with Bettie! Very understanding and amazing customer service!

Very helpful and patient while I decided on the piece of furniture I wanted.

Betty is absolutely great to work with. No pressure or badgering as in other stores. Betty knows her inventory well. First time at an Ashley store; definitely be back!

Very good experience.

Provided us with great service and a wonderful product delivered and set up in our home with no hassle! Gorgeous real wood pieces that make our new home a much more warm inviting space, we will be back!

Walked into the store and the big guy behind the counter was rude, so I just walked back out the door. I'm not sure if he was having a bad day or not, but he costed the store on a few sales. furnished my home elsewhere, would not recommend shopping here.

David from the West Main Ashley store was very helpful. He didn't try to sell us on anything just supported us and answered our questions. He was very nice and is the perfect person to help you when deciding on what furniture you want.

They are very good towards Veterans.

David Tipton was great. He was the o ly one that came up and spoke to us and took care of us. Thank you Mr. Tipton for the wonderful experience and your patience with us.

Sales associate was very knowledgeable, kind, willing to answer questions, & go the extra step for us.

Found a modular sectional that fits my place perfectly with Betty's help. She was super nice and even helped us get a new dining table as well. Can't beat the 0% interest financing. Will definitely be stopping back out!

We recently purchased a couch and loveseat. Betty from the Kalamazoo store assisted us. While I felt the pricing was more than it should have been for this set, Betty was great and answered all our questions and worked with us on the delivery fees.

David was an amazing salesman

We had a great experience shopping at Ashley! Jacob was amazing in helping us choose our furniture. He went out of his way to ensure we found exactly what we were looking for- showing us samples and checking online to find that "just right" purchase for us. We also appreciated the respect the employees have for the military veterans. Would definitely recommend Ashley's in Kalamazoo!!

Betty was awesome to work with. She was super informative and made the whole process move smoothly!

Jacob was great to work with!

Jacob was awesome, knowledgeable and helpful in every way. I have future home furnishings coming up in the future and I will be using this store.

Betty was very helpful in helping us find just the right couch. She was friendly, knowledgeable and efficient. We would definitely seek her out if at Ashley Furniture again.

Jacob was extremely helpful and very knowledgeable. He went out of his way to make sure we were happy with our purchase and received the best deal possible.

Betty was extremely helpful when I visited the store. She kept in contact with me as I was deciding on my purchase. She made the effort to reach out to me when Ashley was having a big sale to save me money on my purchase.. which I greatly appreciated. She made my purchase process effortless. Thank you Betty!!

Made a relatively small purchase in terms of furniture and they still treated me as if I was worth their time. Can’t ask for more than that. I will definitely look there for future purchases!

This Ashley homestore is very nice and well priced. The sales people are not pushy and want to help you choose the right piece of furniture. Would recommend if you’re looking for friendly help and decently priced furniture.

Betty the sales associate helped us buy our first couch and she was WONDERFUL to work with. Definitely recommend buying from Ashley Furniture

Betty in the Kalamazoo store did a great job helping us find and purchase our new sleeper sofa.

My first time in the store was positive. I worked with Jacob who was helpful, answered my questions, and was patient as I decided on a sofa and chair.

Great furniture at a great price! I am pleased with my purchase and the staff was very friendly! I am very thankful for the help from Betty who was very knowledgeable and took the time to help me find the perfect couch!

Jacob was extremely nice! He let us walk the store, checked in on us without pressure. Will be back for future needs!

Service was great- from being greeted at the door, to the salesman David being available for questions (without hovering!). End results is I now have the most comfortable recliner that fits my bad back, style, and budget. Thanks David.

Betty was very friendly, super helpful, and very patient while we shopped around for recliners. She wasn't pushy at all and let us have our space to shop.

Thank you Mark so much for your hospitality and the superb costume support. I'd highly recommend you this business and this gentleman. #1

Betty showed several media centers with tape measurement in hand. Very helpful but not pushy

David was extremely knowledgeable and helpful with our sofa purchase. We felt zero pressure and enjoyed our shopping experience.

Great place to get all of your furniture needs! 10/10 recommend!

Our visit was quick and simple! My mother and I came in for a sofa and mattress; Betty helped us with ease and gave us the best prices available!

David was wonderful, very thorough and helpful, I would come back again if I needed anything else!

Betty was extremely helpful with finding a set of dinning room table and chairs for my new home! Thank you Betty!!

Doug was awesome and found us the mattress we wanted at a great price!

Jacob was amazing in helping me select my purchase. He answered questions and concerns that I had in regards to the sofa and loveseat. Pricing, delivery, and insuring the furniture was all included. Very professional experience. I would definitely recommend!

Our sales rep, Betty, was very efficient and pleasant. She made the shopping experience an easy one. Thanks Betty

David and Bill were super helpful! Dave was so patient and answered all of our questions. He helped us find the high performance fabric we needed and the price was great! So grateful for Dave’s thoughtfulness.

As a veteran I appreciate the free delivery / Red carpet service. Doug was helpful friendly and provided us great customer service. He located a dresser for my fiance that was not in the store but he spent time to find what she needed and had it ordered. We are looking forward to the items that we ordered!

Doug did a great job. He let me look around by myself and then checked back with me. I liked that instead of following me around this may me more comfortable.

Betty was super friendly and knowledgeable

David was nice, informative sales associate!

I have pleasure working with David

Betty was wonderful! She met us when we entered and gave us directions for what we were looking for (a sofa), checked in with us periodically, and helped answer all of questions. We were pleased with the efficiency and kindness during our purchase! Thanks Betty!!!

David was phenomenal. This was my second experience with him.So friendly and personable. Always has a smile on his face. An A1 salesman! And just a real super person!

I purchased my mattress on 7/20 I was told in the store that I would receive my mattress in 10-15 days. Here it is over 3 weeks and I haven’t even received a phone call to schedule. I’ve called the scheduling department twice, first time I was told I would receive a text or email but end of week and got nothing. So I called today and the lady I spoke to was rude and informed me they don’t usually deliver to my town unless there’s a truck delivering to my town. I told her I was not informed with all this information while making my purchases. She then told me I could be transferred to speak with the salesperson bc that is something he should be told. I told her it’s not my job to inform their sales people this information. She again said k well I can have someone reach out to you. I will not purchase from Ashley furniture store again. She told me ok thats fine. 10/22 I’m adding more to my review. I just don’t believe all these great reviews from people unless they are rating them before they received their furniture. I also purchased a bedroom set from them same day as my mattress. It’s been 3 months and I have not received my furniture. I’ve called each month and each month they tell me next month you should receive a phone call to set up delivery. They also have offered a “100$” credit for my troubles. I can’t believe this it’s just been a horrible experience it was my first time purchasing from them and it’ll be my last.

I am beyond pleased with the service I received from this store! Doug and Jared both went above and beyond to rectify the delivery issues I experienced! Truly, above and beyond. Those 2 without a doubt truly showed care for me as a customer and I can honestly say - I’ll be coming back! Thank you to both of these amazing men!

Doug was so helpful and found us discounts! Very happy for my easeful experience and our mattress!!

I needed to buy living room furniture quickly as we were selling our furniture to our kids and the only time they could come and get it was next week. Bird our sales person was extremely helpful! The size was a big factor also color. We were able to find the perfect recliner- loveseat and sofa. Now crossing my fingers that it will be delivered soon! Thank you! Bill and Sandy Schmidt

We needed new end tables for our living room. Mark Heuser at Ashley HomeStore-Kalamazoo was incredibly helpful in finding what we needed. Marc was very patient and personable. We very much appreciated his professionalism and sales expertise. If you need assistance in finding the right furniture for your home go see Mark at Ashley Home Store-Kalamazoo.

Bird was Awesome. Great job. Much appreciated her professionalism

My family recently purchased our dream furniture from Ashley Homestore in Kalamazoo. They had a large selection of different furniture to choose from and it all looked/felt high quality. The associate who helped us, Jacob Bodenberg, went above and beyond. Jacob helped us get a great deal on the sofa set I really wanted and made sure to go over every detail with us. I really appreciated his patience while we looked at everything they had on the floor. 10/10 I would return again if I ever need another couch! Also, they were Veteran friendly which was a huge plus!

Went to the store for the first time and Betty was incredibly kind and helpful! We ended up finding a couch that we love and the process was very fast and simple.

Betty was awesome helped me order my new dresser and answered all my questions thanks again

Bird was extremely informative and made sure to give us as much time as we needed to make decisions.

Jacob was super great. Explained stuff very well. If you come to Ashley furniture in Kalamazoo be sure to ask for Jacob he’s the man!!

David was such a pleasure to work with. He made sure we were able to get everything we planned on getting and double checked the order after to make sure we didn’t miss anything. We hope to be back again soon once we figure out what else we might want and will definitely reach out to him.

Went to the store for the first time. We were promptly greeted by Bird. She helped us the rest of the way. Very informative, very knowledgeable. She has a great personality and was fun to work with. Highly recommended the store! Ask for Bird!

David was great helping us throughout our visit here. He provided us with a lot of knowledge and helped us choose our new sectional!

Jacob provided excellent information and service.

Betty was a great help to my mother. She was very patient and her attention to details was awesome. We traveled from Chicago to Battle Creek, Michigan to see my brother. My mother wanted to buy him a love seat so she showed him the options on Ashley. She contacted Betty at Ashley and Betty walk her through the process of purchasing. Needless to say we had to come in the store because my mother wanted to finance. Long story short , we get to the store in Kalamazoo and Betty was amazing. What a great treasure they have in her. Keep up the great work Betty!

Doug was a great help with buying our new bedroom set

Jacob in Kalamazoo was incredibly helpful and more than patient with us; thank you!!

Great experience with Bird! Honest, helpful and a great personality. Thanks again, Bird!

Betty welcomed me when I walked in and she assisted me with all my questions and was super friendly. She made my buying experience very smooth!

We love Ashley, always have great deals, quality furnishings that last! Today we had the best associate Betty helping us, kept up with me as we needed help to furnish a whole house on a budget!! She’s definitely a star if you can ask for her to help you won’t regret it!

Betty was a pleasure to work with. She was very knowledgeable and helpful. She continued to communicate with us answering any questions we had. The entire time we were in the store she had a smile and was always polite. Her manager Bill was also very polite and helpful. We will definitely purchase from here again.

Betty was awesome. She was Friendly, Courteous and Professional. She used all the resources at her disposal to help me make the right decision and selection. Thanks Betty

Betty was very helpful and got me everything that I needed and was very understanding

Very nice customer service he was good at his job

Betty was very helpful in helping us find our furniture.

Great staff. Greeted us and asked if we needed help or were just looking around. We looked around for a while in peace, then asked for assistance. David was awesome, process was quick. Very Military friendly!

Thank you David for your assistance in purchasing a sofa.

Had a great experience with Jacob B. He was very helpful & knowledgeable about all the furniture pieces we/I inquired about. I’m having surgery, need a good recliner & Jacob helped out with that. I didn’t give 5 stars as I haven’t received my item, hoping it should be here next week. I’ll update my review after I get the chair and am able to use it for a bit.

Betty is great and I would buy from her again

Doug was incredible in helping us furnish our home. He was so patient with all of my indecisiveness and worked with me to find a layout and look I loved. I could not be happier with the level of service I received. Highly recommend.

Bird is an amazing sales professional! Lovely service! Purchased an entire living room set and they made it quite a breeze! Would highly recommend purchasing all furniture from Bird!

She was super nice!

Great help today from David at Ashley Furniture Kalamazoo. Can’t wait for our new sofas to arrive.

Extremely helpful and nice guys!

We were looking for a specific item-took us right to that part of the store and made the sale! No pressure to buy additional items or try to show us anything different. Ery knowledgable and courteous.

Bird was excellent!

Bird is the best at what she is doing! She works with you and is very nice and will go above and beyond for you! Grade A personality!

Have always had great communication and help at the store! Have been in there at least 6 times without purchasing. Never felt awkward or pressured. Very please with the customer service from the Manager Bill and the associate Mark Heuser on 5/17/24 when I finally bout a furniture set. A great place to do business.

After having a wonderful experience at Ashley’s today I knew I had to come online and rate the wonderful salesman that helped my husband and I out. Alex was incredibly knowledgeable and kind and knew exactly what dining set I was talking about when I mentioned it. Although it wasn’t available to view in store, Alex showed us a comparable model and gave us his advice on which of the two sets we were deciding between that he would go with. Because of his help we were able to make a purchase that we were happy with. We can’t wait to get our dining set in our new home. Thanks, Alex!

absolutely unfortunate at who they have employed as part of their delivery team. very unhappy with my ordering and delivering service.

David was awesome with helping us out and was very knowledgeable of the pieces I was looking at. He’s a really nice and helpful person!

I had an Amazing experience shopping for furniture at Ashley. Jacob was super helpful, knowledgeable, and not pushy at all, which was great! I look forward to my furniture being delivered and enjoying it for many years to come!

I was pleased to work with David (#222112420) at the Ashley store on West Main St in Kalamazoo Michigan. David casually greeted me and was very happy to help me. I was short on time and he helped me narrow down the search quickly! He showed me my available choices (based on my preferences) and pointed out the highlights of each. I would definitely work with David again. He’s a professional and very nice!

Jacob was super helpful and knowledgeable about all of the products and options offered. He found us the perfect sofa set!

Bird is a rockstar

Bird is great

Very good experience very good customer service

Had a good experience with David. Very personable and was able to help us quickly get the bed I wanted. Did a fantastic job meeting our needs and ensuring the current pricing. Definitely would recommend David at Ashley.

Great job Bird love doing business with you

We had a great experience! We were greeted promptly and David, our salesman, knew his products and was able to answer our questions.

Mark was pressure free and easy to work with.

Great professionalism

The Jackson store w Fran and company were so bad - horrible customer service- I had decided to not ever shop at Ashley. Then, I found Alex at the Kalamazoo store who was professional , caring and very knowledgeable. Alex helped me order the recliner sofa I wanted and was very accommodating with delivery. If you need a great sales associate and no hassle when purchasing w delivery - call Alex he will have you admiring your new furniture in your home in record time!!! ☝️

David was very pleasant to work with and there was no pressure at all.

Working with Bird was a blast! She was patient with me while I changed my mind many times! Zero pressure- wanted me to get exactly what I wanted. Highly recommend.

Yesterday I walked into the store. There were maybe 6 employees working. One gentleman working with a couple. I walked all the way through the store, sat in a few chairs for comfort. Not ONE employee approached me to see if I needed help. I walked to the front entrance, looked around and left. I guess nobody was interested in a sale?? Poor customer service in my opinion.

Mark was awesome to work with! Very helpful! (West Main store.)

We had David Tipton as our salesperson. Amazing experience throughout!!! Ended up buying a leather sofa, chair, ottoman and 4 barstools to furnish our new apartment!!! He was really great, very pleasant. Not a salesman, spoke to us like we were best friends!!! Definitely will keep Ashley furniture and David in mind for future purposes!!!

Mark was great to work with. Very knowledgeable, friendly and fun. Definitely going back

First time purchasing at this store. I had good service and was feeling very good until I came to the back of the store and saw 2 accent slipcover glider chairs that were definitely poor fitting to the chair. It made me wonder if the quality of the furniture was junky. All but those chairs looked good.

Bird took the time to show different options of the item we needed to purchase. Was very thorough and professional.

We worked with Autumn at the store on West Main Street on Kalamazoo. She warmly welcomed us upon arrival, very helpful, very personable and HIGHLY RECOMMEND.

Went in to the store. Greeted by a friendly face. David was very nice and informative told him what I wanted and he showed me what they had. Enjoyed the great customer service .....lot of places have no customer service got great customer service with David.....thanks

Bird was very helpful and answered all our questions

I ordered a white sofa set from here, and unfortunately couldn’t be more disappointed. My ottoman came with a giant brown stain and when I contacted customer service they advised i would have to wait weeks to get it fixed even though it was their fault. (It’s still not fixed 2 weeks later). I paid a lot for this set and expected it to be inspected prior to delivery. Now it’s an inconvenience and looks hideous in my living room.

From the time we walked in it was a great experience. Helpful and friendly staff.

David Tipton behaved as the perfect salesman/gentleman. He listened carefully to what I was shopping for and then very patiently worked through the process of finding just what I hoped for. If I were in the market for further purchases at Ashley I would definitely look for Mr. Tipton.

David took care of all of my needs! He did an excellent job listening to my needs and figuring out what would work best for me. Definitely would work with him again!

Dave was great and personable

Very professional helpful service. Excellent sales recommendations. Thank you

I just moved to Kalamazoo from Los Angeles. I had to furnish a brand new home. I am so glad I stumbled on Ashley's in Kalamazoo. There are two salespersons I'd like to especially note for their friendly and knowledgeable service (and great sense of humor - always a good thing!). Alex and Frank are amazing and so is the admin crew behind the scenes that helped me finance a boatload of great furniture at zero interest for a year! What a great experience. It made the relocation much less difficult for me. I'm grateful.

Bird is amazingly polite & professional throughout my living room furniture search/purchases! Bird is the best!

Mark who works at Ashley is very professional and a very nice guy to do business with! He makes you feel like he cares about your comfort when sitting on all the furniture or laying down! He’s the best…ask for Mark when you go to Ashley!!!!

David was such a great help and purchasing was a breeze!

Can’t wait to get our furniture!! David Tipton is the best salesperson there is!!!

Great experience !!!! Salesman David Tipton was the best!!!!!!

Jacob was great helping me get a new sleeper couch!

Mark was very helpful! Made sure he answered all our questions.

Great service and a nice selection.

Great experience!

We had a great experience at this Ashley location. David was very welcoming, personable, and made the entire process very smooth!

Lots of information. Very helpful.

Doug was great he was very knowledgeable and answered all of my questions

Marc was great to work with.

The salesman, Frank, submitted 3 separate hard credit inquiries without my knowledge. There was a promotion for if you put 'x' amount down you get zero interest for 'x' amount of time. It was a lie, upon leaving the store and finishing the sale Frank told me I had only 90 days with zero interest. Also he put the wrong address on the application for the line of credit so I received the first bill very late subsequently being charged a late fee.

Great experience shopping at Ashley, they let me browse peacefully until I was ready to buy. Frank was professional and personable, he really made it easy to purchase a new bed and mattress. I will be back to shop again soon!

Process was very quick and easy with no pressure! David was great and very professional. Was able to work with me on pricing and get me out the door at a price lower than expected. Free delivery and setup for veterans, which is absolutely fantastic. Would recommend shopping for furniture at Ashley!

Nice

Bird was an outstanding salesperson. As soon as my sister and I walked into the store, she greeted us at the door. She showed us various bedroom suits, and other items we were looking for. My sister Sharon made a purchase right away. For me, I’m still debating on a couple of bedroom suits, but once my decision is made, I will definitely be going back for Bird’s assistance.

To Bird at Ashley in Portage: Thank you so much for sticking with us with our selection process!!! You were incredibly patient and I appreciate all of your help, guidance, knowledge. Thanks, again, Bird!!

Our salesman (Frank) was very professional and answered all our questions. He allowed us to take our time while determining which furniture piece we wished to purchase.

I recommend Mark he was a great salesman that was very personable. I thought he did a great job telling us how the product was made.

We can’t say enough about David’s patience and outstanding service while assisting us to find furniture for our new condo. He spent almost 5 hours with us and answered our endless list of questions. We want to say thank you again David and we look forward to shopping again with you in the future! :)

Shopping for furniture was easy.

Frank was very helpful.

We paid for a mattress and cover and asked for it to be shipped to a warehouse. We did not get a notification that it was delivered, so i called and found out that the salesman lied to us about where it would be delivered. Shipped the mattress and cover to 2 separate locations and refused to give us the cover we purchased, saying they will give us a different brand even though we ordered this a week and a half prior. Will not be shopping here again

I was helped by a salesman named Mark. While looking for a couch for an apartment, he listened to my needs and was attentive to getting what I wanted and coming in under budget. Will shop here again! Very good experience.

David was great!!!

Bird was very knowledgeable, helpful, and hospitable. Thank you again!

Excellent staff did a great job of helping us pick out the right couch for us.

Came in looking for a new couch and David went above and beyond to help us out! We were in and out fast and even got some wine to sip on 😄

Bird was great to work with. She was very knowledgeable and pleasant.

Frank was super helpful! Helped walk me through lots of options and track down a matching piece to the partial set I had. Very helpful and pleasant to work with, he made the whole process so seamless!

No pressure sales. Store is clean, process is quick to buy.

Bird was friendly and very helpful! They took the time to ask questions and get to know me and my needs. Great experience!

They have the worst customer service. They lie to you just to get you to buy something. Then they change the narrative over and over again to please them.They don't want to return your phone calls andThey don't want to help solve the issue. I would say don't walk away but run as fast as you can.

Mark was a great help in finding our couch! He was very friendly and approachable, and was able to use his knowledge to answer our every question.

Mark was great to work with!

Awesome service

We bought two couches here on Black Friday and they were delivered today ahead of schedule! I am so happy to finally have furniture. Thank you to Alex for your awesome customer service! We will be back to purchase more furniture here in the future!

Went in the night before and rec'd help from Frank. He was super helpful, thoughtful and definitely not pushy. Needless to say, we went back the next day and asked for him and made our purchase.

Dave was friendly, professional, efficient, and knowledgeable.

Went to Ashley’s Home store in Kalamazoo to help my Mom in picking out a new mattress. Frank S. was amazing! He patiently explained all the options available and answered all our questions. Mom even was able to lay on several different mattresses to help her decide which one to purchase. I highly recommend Ashley’s Home store and make sure you ask for Frank! He’s an excellent salesman who really took the time to work with us.

It's been problems after problems with no communication. Won't shop here again.

Bird was very pleasant and helpful in my search for a coffee table for my new apartment. Thank you!

Great service and no hassle process

The salesman was so helpful, patient with all our questions .And the service and friendly atmosphere were so appreciated . No high end pressure. Please look up Frank, he was awesome.

Bird was very patient and helpful in helping me find the furniture I needed. Super easy to talk to and doesn’t make you feel pressured. Thank you! Excited for my stuff.

Great experience buying a new living room set. David was a great salesman. No pressure and very helpful. Support veterans by providing free delivery to all vets!

We came in not sure what we needed and we found Bird and she showed us around and was very knowledgeable. We would definitely be back and recommend to anyone looking .

Excellent, attention from the moment I entered to the store, she explained to me the specials that the store.

Wonderful experience, my sales lady Bird was fantastic. Would highly recommend to anyone!

Got a great deal on a beautiful dining set after searching a lot of furniture stores in the area. Frank was helpful!

Frank Silva was the best today, he helped me find exactly what I wanted with in my budget. He was patient, understanding and knowledgeable. I can’t wait for my new furniture to be delivered!

I got the chance to work with Bird while purchasing a couch at Ashley Homestore. She was very sweet and friendly. Very informative while explaining everything to me. I would recommend her to everyone. Great person to work with.

Love our new couch and chair and Mark was very helpful. Thanks!

David is amazing 12 stars to him.

Jacob was kind, professional, and knowledgeable. I hate high pressure sales; this was the exact opposite. They had an awesome selection of furniture and we are happy with our purchase.

Our experience at Ashley in Kalamazoo was excellent. I had found the sectional we liked on the website, but wanted to see if they had it in store. They didn't have that exact one, but we met Bird who was more than happy to show us items from the same line, so we were able to see the build type as well as comfort and color. She made us aware of all the important things, such as strength in material, warranty, even gave us the out the door price. She was not the pushy salesperson type. We left and came back the next day. Bird was with other customers, so a staff member offered us a seat and refreshment. It was by far the best shopping experience we've ever had. Thanks Bird! You Rock. Can't wait to get our sectional in a couple weeks!!!

Frank was very kind and helpful!

Very helpful, accommodating, and patient! Helped answer all of the questions we had

David was very helpful and pleasant

I want to thank Mark for the excellent help of finding us a a perfect couch for our living room. 100% excellent service.

Great customer service! Bird was attentive to my questions and patiently showed me all the different options. Thank you, Bird!

Great store. Very helpful staff

David was polite and to the point. He allowed us to make our way around the store, met back up with us at the front to find if we had interests. The purchasing process was easy, practical and efficient. I really enjoyed this shopping experience.

David was very helpful and efficient finding the table set we liked. Cant wait to get it in and set up for Thanksgiving!

Bird was our salesperson and was wonderful! Very helpful and knowledgeable with all the different furniture we were looking at. Highly recommend!!

David was absolutely amazing! He went above and beyond and took the time to explain everything to me. David is the one to go see!

David was excellent!

Frank was awesome! He was very patient in helping me configure and reconfigure several options.

We worked with Frank. He spent about 3 hours with us as we picked out pillows and some rugs. He was very attentive, answered our questions, searched for information, and made sure we got the best deals. He was awesome and I would suggest, when you visit, you see if he is available to help you.

I was in the process of moving on Labor Day weekend and decided I deserved some new furniture. My friend and I decided to go in and see what they had. We were dressed for moving, basically a hot mess. I found several pieces I was interested in and couldn't get anyone to help. It wasn't that busy. There were workers just standing around.

Easiest furniture buying experience ever. Great prices, good quality and options.

David had a pleasant personality and was very efficient and completed the paperwork in a timely fashion.

Our sales associate, Bird, was fantastic! She was knowledgeable, kind, and patient. She pointed out a variety of items to compare and helped to show us the benefits of each product! I recommend her highly to all! Ashley Furniture has great selections and the prices are very competitive. We had an overall fantastic experience with our purchases.

David was super friendly and helpful! Answered all of our questions and helped us find the perfect couch.

Frank was great!

Bird was fantastic ! She was very patient and helpful. I am selecting furniture for my whole house. She really knows her products and has a wonderful personality as well as !

Would highly recommend Jake to help you find what you're looking for wether it be furniture or a bed. He definitely knows his stuff and if he doesn't have the answer (which he answered all of mine) he will go and find the answer for you. Very friendly and professional.

Our sales man was so kind and very helpful with our purchase. Absolutely no high pressure!

Bird was very helpful and was able to set me up with the furnishings in need

Bird is awesome, she is friendly and knowledgeable and a fun personality. Anyone who goes to the Drake Road location should ask for her. My boyfriend is larger and the quality of the build is sturdy and graceful in style and price is better than I would expect for the quality.

Bird has been great to work with. Our trip to Ashley has been very easy to navigate through. We will definitely come back again.

Wonderful employees, very kind and helpful

Jacob was super helpful and knowledgeable. We never felt any pressure, just explained options so that we could make the best decision for our needs. Very clean store and was a great shopping experience.

Great customer service and David helped us immensely by finding the furniture that we found comfortable and affordable.

IT WAS GREAT, I HAD DAVID, HE WAS AMAZING, DONE A GREAT JOB..

Had a very good experience with Des, very helpful and informative.

I went in to purchase a couch and bought a couch and made a friend with Bird. I was looking for a new couch, for my new home, in a new city and came to Ashley’s. Not only did I buy a sectional, I adopted a rug, because I loved the look in the pic my bestie took. I snag a great accent chair! Can’t wait to get my new stuff!!

David was wonderful! Helped me out a ton as a student who needed some good deals.

Great Store! WONDERFUL Customer Service! Thank you Bird for all your help!!

David was very helpful and experienced. Nice showroom with many options.

David came quickly to assist me after I was told a sales person would be with me shortly. He was kind, thoughtful, and knowledgeable of what I was looking for as the recliner I wanted was not on the showroom floor. He pulled up the on line screen and I was able to show him the recliner I preferred. The paperwork went quickly. I appreciate a sales person like David. If I need any other peices of furniture, I will ask for him. I am disappointed that it will take 2-3 weeks for delivery of the recliner though, but that is not on David!

David was awesome and easy to work with! We didn’t feel pressured and he went out of his way to make sure we were happy and worked with us to get exactly what we wanted at a great price!

To be clear ashley online is different than ashley in store. But i ordered a dresser online. I had to do two rounds of replacement parts with 2 weeks of waiting between each round. Customer service was a bear and they didnt keep record of what they said theyd send me. Ill order instore only if i ever go back.

The moment I walked in it was awesome and the staffs were exceptional and special thanks to David Tipton ; he gave me the best deal. I was in and out and my expectations was meant in full

Friendly service, nice furniture

Had a wonderful experience furnishing our second home at Ashley in Kalamazoo. Bird was our sales consultant and she was the most knowledgeable and professional person we have ever dealt with. Fantastic experience overall!

Thank you, David, for getting us all set up! We will be back again :)

Accommodating, helpful, limited options however for delivery

Their Costumer service was great . Very helpful. Polite .

Great customer service and I found the perfect living room and dining room set. Frank was extremely helpful throughout the process. Highly suggest visiting this place if you're in the market for new furniture.

My sales guy Dax was great. The lady who fielded the call when we were on the way to pick up our couch could have been nicer to someone who just made a purchase.

David did a great job helping me and my son. He even saved me money by making some great suggestions on a bed and couch. I highly recommend taking to David when you go to Ashley Furniture in Kalamazoo.

Our experience at the Ashley Home Store in Kalamazoo was Fantastic. The quality of Ashley furniture is exceptional, and so was our salesperson. Thank you Bird!

Overpriced and snooty. Everywhere you walk, there's a sale shark side eyeing you. No thanks.

We love Ashley's and this store is very nice. We've been looking for some new furniture pieces for many months now and since we weren't in a hurry we've checked out numerous stores as we'd rather look, feel and sit on furniture in person although we've also checked online as well. We have already seen many pieces at Ashley's both online and in person. We walked in today and just looked around and the staff left us alone to browse on our own and checked on us later. They actually have some very nice solid wood furniture as well as more affordable pieces and comfortable chairs as well. We purchased some pieces from them today and will be excited to see them in our home.

Great Customer Service!!! Frank is top notch and very knowledgeable!!

Friendly staff who give you consideater answers. They also give you room to make decisions not pushy at all.

The employees are helpful and yet not over baring. The prices were fair. David was great to work with! We will be back and recommend to family and friends.

Nice presentation on floor

Mark was very understanding and catered to my living situation and experiences as much as possible

Our salesman Jacob was great. Very knowledgeable. He talked us through all the details, very thorough. Price point on what we wanted was a little bit higher than what we were anticipating but they worked it out so we got a little closer. 5/5 would recommend.

Our salesman Frank was super nice and not pushy at all. Was very knowledgeable and was super helpful. I would go see Frank again for our next furniture purchase.

Great service and selection - checked all the stores around Kzoo and this was the best. Ask for Mark Heuser, he's a pro!!

Bird was very helpful with our decision on a couch. She knew what I was looking for with size and price and quantity. I am very satisfied with my purchase and when the time comes I will be back for other furniture as well. Thank you Bird for your high quality of compassion and taking the time to make sure we had smiles on our faces when leaving with our furniture.

Great customer service partnered by quality product. Frank was very patient and made sure I was getting exactly what would work for my room.

After a long search, we found the perfect living room set at Ashley Furniture. Desmond was very patient as we measured, considered, remeasured and considered some more. He answered all of our questions and we never felt rushed or pressured. A great experience.

Frank Silva was very helpful with buying our first mattress post college! He was very conscious of our budget and never was too pushy about up selling. He seems to enjoy his work and wants the best for his customers.

Great furniture and even better service. Des is the man. If you've got obstacles between you and your new furniture, he's going to take care of them.

Bird was extremely friendly, knowledgeable, and helpful! She answered all of our questions and provided plenty of time for us to browse the furniture on display. Absolutely no pressure was felt during the buying process. Happily walked away with two new pieces on order for our living room!

David was great to work with! Excited for the new bedroom furniture for our sons room.

Bird was delightful to work with. She was professional, not pushy, and over-the-top helpful. Like a breath of fresh air! Ashley of Kalamazoo is fortunate to have her as a salesperson.

Mark was my sales person and conducted himself in a perfect businesslike manner. I recommend him highly.

Excellent Customer Service!

I had a stress free and extremely seamless furniture ordering experience from Ashley. Bird at the Kalamazoo MI location helped me pick the most beautiful pieces of furniture and made the process fast. The furniture hasn’t arrived yet so efficiency and user friendliness is yet to be determined, however Bird worked with me at each step to make sure I get the best price, even though she was on the road. This is my first time buying furniture for my first apt right out of college and I was super nervous. Bird’s professionalism and enthusiasm definitely helped calm nerves. I would say go to her as she cares about your personal needs and goes above and beyond. She’s knowledgeable, upbeat, supportive, kind, committed, and overall phenomenal!

Worked with Alex to purchase a sofa for our new apartment here in Kalamazoo. Drove all over to different furniture stores this week, but they definitely gave us the best price and best value. Alex helped us out with financing and delivering to our apartment with set up and box takeaway. He wasn’t pushy, but answered all our questions quickly and honestly. Would definitely return for any needs in the future!

David Tipton was an amazing person to work with! I will be a repeat customer for the rest of my life because of him!

David was a very good salesmen. Easy to work with and very helpful. Thank you David!

Frank was great. Had a tricky situation with budget, wanting to fit at least 3 people comfortably on a couch, having a tight doorway to try and fit it through, etc. and Frank was a huge help!

We had fabulous service!! We will definitely be back when in need. David was a great salesman

Great quality furniture and wonderful and helpful staff. David was very kind and helpful.

Bird helped us out….She is fantastic thank you. 🙏🏼

Just EXCEPTIONAL servive!! Our sales person was Frank Silva and he definitely went FAR over and above for us. We purchased numerous wall hangings, and he personally used his own vehicle to transport them home for us, as ours was too small.

Frank greeted us upon entering and was not a typical commissioned, pushy, sales person at all. He answered our questions and was very helpful. Never felt pressured. Highly recommend.

Very easy and fast process!

This store is a real joke! Stay away todays delivery the dining room tables were defective so they took those back. Delivery guys couldn’t get couch in while being lazy they didn’t take the legs off scratched them up & still couldn’t get it delivered. I only have the love seat, that’s it. Love seat is beautiful by the way this is the 3rd set of furniture!!!! Put a dent in the hallway ceiling too

Excellent service. Thank you so much.

Jacob was absolutely fabulous. Best prices. Will be back.

Love the store. Was treated very kind. David was my salesperson. Very nice. I'll be back.

David was great. Will ship here again So fast he ripped his pants

I recently purchased outdoor furniture from the Kalamazoo store. Alex was great, the store was great no issues there, it is the customer care / delivery that has me left feeling extremely disappointed. I purchased on 05/12/23 and was told delivery would be today 05/23/23. Paige (customer care) called to schedule, I told her “leave me on the delivery schedule, but I’m going to talk to my husband about picking it up sooner. I will call you back if I’m going to pick it up” She called me back and left a voicemail asking if I was picking up. I tried to return the call letting her know I was not but it was after hours, left message. Never heard back. I called this morning to see what time it was going to be delivered and left another voicemail around 8:30. I called back at 11:30 and spoke with Paige. At first she was apologetic and said it was her fault, no big deal, I was going to give grace and just wait 3 more days. It’s just furniture after all. Then she changed her tone and started saying it was my fault. She did her job etc…I asked if I was going to have the $250 delivery fee and she said I would. Asked to speak with Logan, the manager and was told no. Asked for her email. No. Asked if her manager would call me back today? If she has time. Asked for the info for her managers boss. “It’s the names you hear when you called in” 🤯 I don’t know how this went so bad so quickly and I’m happy to change it to a 5 star once it’s made right.

Very helpful and easy to work with.

Great Experience working with David.

I went to Ashley looking for a starter couch and chair setup for my apartment, and David helped me find exactly what I needed! I will definitely come back in the future.

Frank did a great job. He treated me, a veteran, with great respect. The couch was just what we were looking for.

Frank provided friendly and helpful service

David did a nice job - helpful and efficient!!

Sam was welcoming and helpful! He took time to listen to us and our needs. The shop is big and they have a lot of choice Beautiful furniture

We had a great experience.

Dave was incredible! Helped me find exactly what I needed, meeting a long checklist for a new couch. After searching for two years, Dave helped me get a piece I love at a more than fair price!

UPDATE! STILL NO CHAIRS AFTER NEARLY 6 WEEKS! SEE BELOW! David was helpful, friendly and looked to find us the best bag for the buck! Genuinely a nice guy, very nice store, decent selection of styles and traditional colors. Thank you Ashley Store, and David T! Cant wait to try our new chairs. It's been nearly 6 weeks now and no call with an anticipated delivery! I have called 3 times since at the three week mark asking for an ETA. 1st customer service said it was within their allotted time, no ETA, no further information. Called again at 4 weeks, left message no return call. Again two days later was told another 2 to 4 weeks. Asked for some sort of compensation for this inconvenience and was told two weeks ago I would be called. At this point I feel like I've been robbed! No communication, no apologies. Im now very concerned about the quality of my items as well as the warranty attached to the product. Its giving used car salesmen vibes at the moment, hopefully they come through!

Alex-amazing salesperson!

I ordered online. Was given a delivery date called to find out what time to expect the delivery. The. Was told that they couldn’t deliver on the date they gave me. Instead I have to wait a week after the date. I will never order anything from them again. Update They sent 2 emails with 2 different dates of delivery. If you send emails with delivery dates people plan on those being delivered on those days

Jacob was super friendly and helpful in the process of purchasing a new mattress. Great customer service and we got an amazing deal on a new purple sleep system.

Dave was great and very polite

Bought a couch set less than 2 years ago, spent over $2000 on it and bought 5 year insurance plan on them. Couch is sagging because cushions are only held up by black netting/fabric and that fabric is ripping away from the bars it's stapled onto. Technician came out, stated they could fix it but it will rip again within 2 years because it's made poorly. Called the Montage Insurance and that representative stated that yes, the netting holding up cushions is a poorly made design and will rip again but they'll fix it again. Was then told by another representative, actually, once they replace a part then it is exempt from the rest of the 5 year plan and cannot be replaced again, even if it breaks again (which I have been told it will by technician and other Montage representative). Will NEVER by another piece of cheaply made furniture from Ashley Homestore ever again. My American Freight furniture lasted longer than this hunk of junk.

Mark was great to work with. Friendly and helpful without being pushy.

Staff was helpful and friendly and the stuff is high quality

Jacob was very informative and patient. While we went back and forth on our decision. Overall a good experience.

David was great to work with. Very knowledgeable and helped us find exactly what we were looking for. Look forward to working with him again!

Super friendly staff! I worked with 3 different people during the whole process and can tell there is a culture of customer experience! Everyone was super friendly and painless sales process! 10 out of 10 would recommend any specialist, I had Autumn and she answered all my questions and felt great about my purchase!

Jacob was very knowledgeable about mattresses and answered all of our questions. He was patient and did not act like we were taking up too much of his time. Thank you Jacob for helping us pick out the perfect mattress!

David was informative and helpful while browsing through displays. He offered extra information about pieces I showed interest in and helped me narrow choices down to make a selection I was happy with.

Did a wonderful job explaining the differences in the beds helping find the perfect mattress. Not pushy at all very knowledgeable. Overall great experience!

Mark was great!

Thank you for addressing my concerns

Great customer service. Autumn was great through the entire process. Highly recommend her.

Our family had a fantastic experience this weekend purchasing new furniture. Alex and Frank were very straightforward, helpful, and eager to work with us. We were able to take floor model furniture home same day. Would definitely recommend!

Wonderful, Absolutely knowledgeable, salesman. David. Great experience shopping for great priced furniture. Enjoyed the whole experience.

Great service and very friendly staff...our guy Mike was very professional and great to converse with...5 stars all the way

Great salesperson. Nice, funny and knowledgeable. will return!

Our sales associate Jacob was fantastic, he answered all our questions and helped us color match our new chair perfectly. Would highly recommend Ashley!! Ask for Jacob!!!

Very nice selection, very knowledgeable, and eager to help. Will be back!

We had such a great experience here! Found the perfect sofa with the help of salesperson Jacob 🙂 very informative and helpful.

David and Frank were fantastic to work with- made the process seamless. Looking forward to getting our new furniture!

Great service!

The instore service was fine, and our furniture looks good. But the extended warranty we purchased didn't even cover our chair when the padding was gone in part of the arm in less than 2 years. We will not be making any future purchases at this store.

David, was great!! Excited for my new sofa!

I purchased a couch from Kalamazoo's Ashley Furniture on September 4th, 2022. I was helped around the store a week prior by a salesman named Sam, who was very helpful and pleasant. When I returned on 9/4/23 to purchase a couch, Sam was helpful yet again. On the day of purchase, I was told that 3 of the 4 pieces of my couch would take 6-8 weeks, and the 4th would take about 3 months. It is January 26th, and I still have no couch. I waited until about mid-October to reach out about the couch since I had not heard much, and was told that the 3 pieces would now be a few weeks longer. I was annoyed, but thought nothing past that. I believe I was told mid-November, but this was so long ago it's hard to recall. Since mid-November, I've basically been playing phone-tag with Ashley Furniture. Every week, I was told delivery was pushed back another week. At one point in early December, I was told the couch would be delivered by the end of December. When I called back mid-December, they denied promising me delivery and said it would be beginning to mid-January. On Monday, January 23rd, I was finally called to set up a delivery time. They told me they could do Thursday, January 26th. I am a teacher, and get home (at the earliest) 4pm every day. I said I could do Thursday after 4, but I was informed there would be no delivery window, just an entire day scheduled. I understand needing a larger window for delivery, but it felt a bit absurd that I couldn't receive any time frame...especially for how long I've been strung along by this situation. We scheduled delivery for February 4th, 2023 (over 21 weeks since the purchase of the couch). As I mentioned, I'm a teacher, and got a snow day Wednesday January 25th and Thursday, January 26th (the day I'm writing this review). Twice on Wednesday (and left a message), saying if there's any possibility I could do a last-minute delivery. Today, January 26th, I called the store 14 times over the span of almost 4 hours (and left a message at around 11 am). I thought I could call today when they open, and offer a last minute delivery, since this was the original day they suggested. I would have been okay with a no, since there's probably a lot of other factors that go into furniture delivery. At some point in all of this, I was offered compensation for my extended wait. I have brought this up a handful of times, and have received no follow-through with what that even looks like. This has been an exceedingly frustrating situation. After reading reviews about this store today, I should have known better. I have been told that this was all because of a new warehouse. I'm not sure why a new warehouse would cause a furniture purchase to go from 6-8 weeks to 21+ weeks. I am hoping compensation is not a gift card to Ashley Furniture, because I am not interested in shopping here again.

Employee Jacob Bodenberg: Typical Salesman approach at first, then became very personable and helpful once he understood why we were shopping at Ashley. Thanks for supporting "Veterans"

The customer service was great - pleasant but not pushy. We were greeted when we first entered the store and Jacob connected with us while we were perusing furniture. He was attentive but not pushy. He did not try to upsell and listened you our needs. Very good experience and would recommend working with Jacob.

Our experience was great. Mark was very helpful, patient and kind. We were able to select a nice living room set with his help. Thank you.

No stars. Horrible customer service. Paid for the warranty repair on our chair. Took 6 months to get it fixed and when they repaired it they put on the wrong color and material, now our new chair has one arm different from the rest. Ashley says they will not make it right. So disappointing. Would not recommend them to anyone. 1/18/23 update: still no response from customer service. Ashley commented some one would contact me ASAP. That was 4 days ago. Again bad customer service.

Great experience. Alex was super helpful in finding the right couch for my space.

Very informative and easy to work with. Not a “pushy” place.

Mark was very friendly and extremely helpful and patient.

Bought a premium new loveseat from the Ashley home store in Kalamazoo. Had an issue 3 months after buying it where the cushion broke down they came out re-stuffed the cushion 3 months later it broke down again 3 months. After that they replaced that section of the loveseat. 3 months later it broke down again. This unit is less than a year old still under there one year manufacture warranty and they will not take care of the problem. They won't warranty it. I don't know what the problem is but I would never buy anything from the store again or their customers or service department. It's terrible

Jacob was great help and salesman!

David was great. Very knowledgeable and helped us a lot with our selection. He will be our go to guy from now on.

Salesman was friendly and very helpful. I described what I was looking for and he took me to what he thought would be a good choice for what I had described. No pressure but a lot of information.

Informative, friendly, and willing to go out of their way for you.

Store was clean, had tons of options and couldn't recommend Alex at the kzoo store enough. He took time in three separate occasions, never any pressure, worked with our budget and our odd timeline. Will be our go to for furniture going forward!

So the sales staff is very helpful and nice but the deliver time quoted is terrible. We were told 3-5 weeks verbally on our living room set although the paperwork said 4-6 weeks, NBD. But we are now going on 8 weeks and every time I call I get a straight up guess on delivery. First it was between Christmas and news years, no go. Then it was the first week of January, nothing. Now it's some time mid January? But is it? Our family Christmas is tomorrow and I really wanted our new set to fit everyone. Disappointed

Absolutely the best experience we've ever had purchasing furniture and home goods!

Ever been to Caesar’s Palace in Vegas? The casino who whisks you in on a people mover, then after they get your $$, you have to leave under your own foot power? This is that place. Ordered a sofa end of October. Still waiting. Was originally told 3-5 weeks. 5 weeks in I call to check on it & confirm dimensions. They gave me dimensions: they didn’t match what I ordered. I was told they would confer with my salesperson & get back to me. 6 days later- nothing. I call & the phone rings for almost 5 minutes before going to voicemail. I leave a msg stating if no response from them in 24 hours, I’m canceling the order. They call next day & tell me I need to come in for a “re-select appointment”. I drive over the next weekend from Battle Creek. When I meet with my salesperson, he’s perplexed over why I’m there. I tell him. He measures the floor model & says I was (merely) “given the wrong dimensions when I called”. The young woman at the desk tells me I can look for my sofa the “end of December, first week of January.” Here I sit on December 31st, still waiting for this sofa, with zero communication from them. Would give zero stars, if possible.

We thoroughly enjoyed our shopping experience with David. He was knowledgeable, friendly, and an absolute pleasure to work with when purchasing our new furniture.

This Ashley store in Kalamazoo is Amazing! We were greeted warmly by a gentleman named David. He became my Sales person. He's the nicest guy ever! This will always be my furniture store. If you're looking for furniture, go here and look up David! Thanks Ashley Furniture!

Bought a couch, paid for it, nine weeks later no couch, no word, nothing. They're real nice until they have your money and then they no longer care about you at all. Terrible experience. - And I did call and I did ask that this comment reach the store manager and still nothing. No idea when my couch will arrive. No contact back from the store. I shouldn’t have to make a special call to the store manager. I don’t think it’s asking too much for the salespeople to keep track of whether or not customers receive their orders. And if it’s going to be late, a simple pro-active call would be nice to know I’ve not been forgotten. I’m not asking for anything other than some common courtesy.

Very easy-going, simple transaction. Easiest sofa we've purchased

Alex helped us find what we needed for our space. He was friendly and helpful!

Had a great experience shopping @ Ashley's. Today my furniture was delivered by 2 wonderful men.

Ross worked with me to get everything I needed for my home and bedroom

Chris was the best salesman! Very helpful and made everything super easy.

Jacob was very helpful and personal. We would recommend him to anyone.

Easy no pressure shopping. Chris B was fantastic. Will do business with Ashley Furniture again.

Alex was extremely helpful! The sales staff were friendly and not pushy, we had a great experience here

I am beyond words when it comes to Ashley furniture store and their customer service. They continue to lie straight to your face acting like they will solve the problem at hand and never do. I was told 5 weeks for an ottoman… it’s been 8 and still waiting. When me and my husband have called to check up on our item we get nothing but attitude, clearly they’re used to dealing with people being disappointed. We FINALLY got a delivery time and it was confirmed the day before and just got a call saying the driver called in and will be delayed another week. Instead of prioritizing those that had to be moved we are treated like garbage and expected to wait even longer. We have been told multiple times a manager will contact us for the issue and still have yet to hear from anyone.. totally disgusted and will never shop at Ashley ever again.

Mark was fabulous and helpful from the start. He helped us perfectly find the ideal couch for our space without upselling or being obtrusive. Also, Ashley was willing to match the online price for Black Friday deals. This store will be my first stop furniture hop moving forward! :)

Mark was well informed about the product we needed. Friendly and excellent customer service

After we decided to finance our furniture $2400 we called to see how shipping was going because we were in a brand new house with no furniture whatsoever the lady that I called to the front said well you are in your 6 week. So it will be within 6 weeks and basically hung about me she was rude she gave me no other insight I could not get ahold of anybody at the warehouse so I had no idea when my furniture would be coming I decided at that point in time I was to cancel my order. Two weeks later I still do not have my deposit back which they told me I had to come get when I got there they said o it was cash we will mail it waste of my time and gas and they still have not mailed it when I call I get no insight where my money is

We had a great experience with Jacob Bodenberg. He was very knowledgeable and helpful with all of our questions .

Great service and Saleswoman Denise. She helped me match and pick out everything for my kitchen area she has a great eye for design.

Great service!

Be wary of the quality/durability of furniture and the warranty coverage. I purchased a sofa and loveseat plus the warranties for each. After the couches fabric started getting scratched within days of getting them, I contacted customer services and was told they didn't cover the damages (though it was specifically called out in the paperwork I saved as "covered") I went to the store in person and was told it should be covered and they would contact me in a couple days with a solution. I've reached out several times and keep being told someone will reach out soon. I've been blown off, lied to, and passed around the warranty company since September. Given the fact we spent ~$6000 on the sofa's I would have expect some level of competency. *EDIT to the below comment* The store and the warranty company have repeatedly asked for the same information (which I have provided) and then will say someone will reach out. No one ever does. The reply below says they’ll “call shortly.” Guess who never got a call - AGAIN. *Follow up 5 months later* The store is working with us to come to a resolution.

Highly recommend Ashley furniture store in Kalamazoo Michigan David worked for days getting me what I wanted at the price I needed to be at 💲 🛋️ Thank you for working so hard on my order David ☮️

Mark was my sales person. I’m a disabled veteran And I am unable to shop in stores so I called Ashley HomeStore. Mark was extremely helpful in letting me know what would best serve my needs as I spend a great deal of time in my recliner. I would recommend anybody looking for good furniture and a great sales person to contact Ashley furniture HomeStore and specifically ask for Mark. He will not steer you wrong. if you are a veteran, you certainly will be missing out if you don’t check out Ashley furniture and talk to Mark before making a decision to buy new furniture. They truly care about vets and will take care of you and listen closely to your needs. It will be my first choice in the future.

David was amazing! Got us in and out in no time. Found us exactly what we were looking for.

Mark Heuser was our salesman and he provided great information on products.

Great service! Didn't feel pressured but Dave would check in on us periodically to be sure we didn't have questions and we knew he was around to help us. Would go back.

Story was too long so here is the short version. Purchased furniture last November told 3-6 months. Last of furniture was supposed to be delivered Sept. 10th (8.5ish months later) but bed and one drawer arrived broken. The business development center talked to us, after we called, the following Monday and then ignored calls and emails for two weeks. Finally got an update after talking to someone in the store who pressured them I believe. Got our bed October 5th. The drawer was sent to our house with side rails off and no handles on October 11th. Left another voicemail (12th) and email (25th) with Business development center and still no response. Called the store and they sent an email to this same group and said they have 72 hours to respond to us. We have received some compensation for our troubles but being ignored repeatedly doesn't feel great. Still working to resolve this. The people in the store and the delivery team are great. My grip is with the customer service after making a purchase.

Alex was very helpful :)

Super helpful. Great price and honest about delivery expectations!

Good furniture at great prices ..helpful employees

David was exceptional! We will definitely be back!

Had a great experience at Ashley in Kalamazoo. The staff was very helpful without being pushy and the selection was good. They offered some great discounts one of which gave us free shipping.

Mark was friendly and personable and patient. He listened to the specific requirements that we had but let us make the final decision without being pushy.

Enjoyed our recent trip to pick out an accent table at the West Main Kalamazoo location. David and the rest of the staff were extremely helpful and personable. Highly recommend this store for furniture shopping and design ideas.

David was great to me, he was super helpful and gave me free shipping for being a veteran. Thanks David!

I had a 5 star experience at Ashley in Kalamazoo yesterday! Jacob did an amazing job making sure I was aware of all the options in the store before making my decision! Well done Jacob!! Thank you, Tina

David was our salesman, and he went over and above to make us feel both welcomed and we purchased our new living room furniture from him!!

Mark was super helpful and pleasant to work with. His knowledge and assistance to help us customize a loveseat were unparalleled.

Great customer service. Mark was very friendly and made the visit very pleasurable.

Need a part ordered for a piece of Ashley furniture I bought elsewhere. They were very personable. Had the part ordered and I received it with a few days. Thank you!

Chris Brown was professional and a very good (not pushy) salesman. Would recommend you ask for him when you go there!

I took my senior parents to Ashley and we had great service and with their large selection of furniture they were able to find everything they were shopping for. Great customer service 😁

Service good,but wouldn't recommend the furniture,it is very uncomfortable!

David was the best super helpful!

Store matched online price and was very accommodating. Even refreshments available. Thanks Jacob!

Can you say high pressure sales?

This was a great store/location to go to. The sales rep did not pressure anyone in my family and provided great help to the questions I had asked. The whole process was positive and I would suggest this store.

Sales representative Dave is very knowledgeable, patient and kind. He made excellent suggestions in guiding my purchase. He is a true asset to the Ashley team!

Mark was extremely helpful and got us a magnificent deal on a sectional for our new home. Mark was straightforward, transparent, and honest. Great overall experience!

Helpful staff, good selection, and great prices. David made sure we found pieces that worked for us.

Mark was exceptional and he knows how to pour a glass of wine :) He was helpful, but not pushy and he even saved us some money. 5 star service and will refer friends to see him.

I came in and worked with a young gentleman named Alex Grabemeyer. He was incredible. He was super professional and friendly. And very knowledgeable! He helped me pick out some pieces of furniture. They're perfect. Thank you for your help Alex. I love my furniture. I will come back to him again!

I worked with Alexander, he was very supportive and provided all the details to ensure it was a seamless purchase. I will be returning and recommend everyone ask for Alexander!

Frank and Heather were very friendly and helpful while we picked out our new bedroom furniture. Heather even helped us decide on which color would go best with our future renovation plans.

We had an expensive electric sectional delivered. Broken pieces including frame, torn upholstery. They only option is to accept it and wait. Been waiting two weeks now. Terrible customer service. We were warned by neighboring furniture shops. No idea how this place has such good reviews....

David was very helpful with helping me find the perfect couch!

We came in to Ashley Furniture looking to furnish a few rooms in our new house and Mark was deeply knowledgeable, kind, and thorough in showing us different options for couches and other living room furniture. We definitely appreciated his expertise and will be returning for future purchases.

Had wonderful experience with Mark at Ashley.

Great customer service I really liked Frank

Alex was amazing! No pressure, no rush, knew all the right questions to ask to help me fight exactly what I was looking for, took the time to answer all my questions and was extremely patient (I'm indecisive). Very personalized service, professional, and I wouldn't hesitate to go back. Looking forward to getting my new bed and appreciate all the help!

Alex was amazing! Great products and at great prices!! Highly recommend and make sure to ask for Alex!

David Tipton was very helpful and knowledgeable. It’s nice to have a salesperson that is honest and listened to our needs to help us get exactly what we were looking for.

Jake was great !

David gave us exceptional service, quick, no hassle! Perfect!

David was great customer service agent! Highly recommend!