Ashley | Kalamazoo, MI 49009

Ashley Kalamazoo, MI


Welcome to Ashley in Kalamazoo, MI!

If you’re looking for something unique and stylish that still fits your budget, Ashley offers beautiful selections of furniture for your home but SO much more. Our Kalamazoo store offers in-home design services for those looking to redecorate a room or their entire home. You’ll find expert direction from our interior designers and simplify what is typically an overwhelming task. So, whether you’re decorating a small space or a sprawling mansion, you’ll find the support you need at Ashley.

If you’re looking for a great night’s sleep, you can count on our sleep experts to point you in the right direction. Ashley offers complete sleep systems and a variety of mattresses, so no matter your sleep preferences, you can find what you need. You’ll find the most popular brands for affordable prices, including TempurPedic, Purple, Beautyrest, and options for black coverings to fit your preference and decor.

Our wide selection of styles will please even the most discerning eye. And our Kalamazoo showroom lets you browse gallery pieces from Traditional to Transitional to Ultra Modern, all in one place! And, if your tastes lead you to the latest design trends, be sure to ask about Japandi and Modern Farmhouse style furnishings and decor in our showroom and in our online store. And don’t miss the newest styles from our Modern Refinery collection, designed for affordable luxury. You’ll also find living room furniture in a variety of styles and even outdoor furniture that is great for summer or holiday dining alfresco.

We also offer a wide range of unique and difficult-to-find furniture, including Lift desks for those working long hours, high-tech gaming chairs and desks for the digitally-inclined, home theater seating, and much more. Our selection of sectional sofas is sure to have a configuration that’s perfect for your space. If you need it, Ashley has it!

Wherever you see the Ashley brand, you’ll find quality furnishings for home and office with decor to match. You can count on seeing all the latest styles, as well as those classic styles that stand the test of time. Our employees live and work in Kalamazoo and call the city home. We take social responsibility seriously and are involved in local charities and community events. Look for the Ashley brand and our showroom employees, where you see Operation HomeTown Heroes, Hope2Dream (providing quality sleep systems to children in need), and Fashion for a Future. We also take great pride in supporting military veterans with extensive in-store and community support.

Ashley locations are easy to find. Our Kalamazoo location is at 5157 W Main Street in Kalamazoo, MI, conveniently nestled between Kohls and Home Depot. Come and take a look for yourself at all that Ashley in Kalamazoo, Michigan, has to offer. We are open and ready to assist you between 10 a.m. and 12 p.m. Stop by and enjoy a beverage on us, and talk to a member of our low-pressure sales staff.

Customer Reviews
4.7 Star Star Star Star Star
(876 reviews)
Star Star
Lisa Argo 1/29/23

The instore service was fine, and our furniture looks good. But the extended warranty we purchased didn't even cover our chair when the padding was gone in part of the arm in less than 2 years. We will not be making any future purchases at this store.

Star Star Star Star Star
Julian Jones 1/28/23

David, was great!! Excited for my new sofa!

Star
Carrie Harger 1/26/23

I purchased a couch from Kalamazoo's Ashley Furniture on September 4th, 2022. I was helped around the store a week prior by a salesman named Sam, who was very helpful and pleasant. When I returned on 9/4/23 to purchase a couch, Sam was helpful yet again. On the day of purchase, I was told that 3 of the 4 pieces of my couch would take 6-8 weeks, and the 4th would take about 3 months. It is January 26th, and I still have no couch. I waited until about mid-October to reach out about the couch since I had not heard much, and was told that the 3 pieces would now be a few weeks longer. I was annoyed, but thought nothing past that. I believe I was told mid-November, but this was so long ago it's hard to recall. Since mid-November, I've basically been playing phone-tag with Ashley Furniture. Every week, I was told delivery was pushed back another week. At one point in early December, I was told the couch would be delivered by the end of December. When I called back mid-December, they denied promising me delivery and said it would be beginning to mid-January. On Monday, January 23rd, I was finally called to set up a delivery time. They told me they could do Thursday, January 26th. I am a teacher, and get home (at the earliest) 4pm every day. I said I could do Thursday after 4, but I was informed there would be no delivery window, just an entire day scheduled. I understand needing a larger window for delivery, but it felt a bit absurd that I couldn't receive any time frame...especially for how long I've been strung along by this situation. We scheduled delivery for February 4th, 2023 (over 21 weeks since the purchase of the couch). As I mentioned, I'm a teacher, and got a snow day Wednesday January 25th and Thursday, January 26th (the day I'm writing this review). Twice on Wednesday (and left a message), saying if there's any possibility I could do a last-minute delivery. Today, January 26th, I called the store 14 times over the span of almost 4 hours (and left a message at around 11 am). I thought I could call today when they open, and offer a last minute delivery, since this was the original day they suggested. I would have been okay with a no, since there's probably a lot of other factors that go into furniture delivery. At some point in all of this, I was offered compensation for my extended wait. I have brought this up a handful of times, and have received no follow-through with what that even looks like. This has been an exceedingly frustrating situation. After reading reviews about this store today, I should have known better. I have been told that this was all because of a new warehouse. I'm not sure why a new warehouse would cause a furniture purchase to go from 6-8 weeks to 21+ weeks. I am hoping compensation is not a gift card to Ashley Furniture, because I am not interested in shopping here again.

Star Star Star Star Star
Bruce Washington 1/19/23

Star Star Star Star Star
Jean Michaud 1/17/23

Star Star Star Star Star
Richard Cottrell 1/16/23

Employee Jacob Bodenberg: Typical Salesman approach at first, then became very personable and helpful once he understood why we were shopping at Ashley. Thanks for supporting "Veterans"

Star Star Star Star Star
Lauren Brady 1/16/23

The customer service was great - pleasant but not pushy. We were greeted when we first entered the store and Jacob connected with us while we were perusing furniture. He was attentive but not pushy. He did not try to upsell and listened you our needs. Very good experience and would recommend working with Jacob.

Star Star Star Star Star
Yolanda McNary 1/15/23

Our experience was great. Mark was very helpful, patient and kind. We were able to select a nice living room set with his help. Thank you.

Star
Karen collier 1/15/23

No stars. Horrible customer service. Paid for the warranty repair on our chair. Took 6 months to get it fixed and when they repaired it they put on the wrong color and material, now our new chair has one arm different from the rest. Ashley says they will not make it right. So disappointing. Would not recommend them to anyone. 1/18/23 update: still no response from customer service. Ashley commented some one would contact me ASAP. That was 4 days ago. Again bad customer service.

Star
Emily Niemi 11/15/22

Be wary of the quality/durability of furniture and the warranty coverage. I purchased a sofa and loveseat plus the warranties for each. After the couches fabric started getting scratched within days of getting them, I contacted customer services and was told they didn't cover the damages (though it was specifically called out in the paperwork I saved as "covered") I went to the store in person and was told it should be covered and they would contact me in a couple days with a solution. I've reached out several times and keep being told someone will reach out soon. I've been blown off, lied to, and passed around the warranty company since September. Given the fact we spent ~$6000 on the sofa's I would have expect some level of competency. *EDIT to the below comment* The store and the warranty company have repeatedly asked for the same information (which I have provided) and then will say someone will reach out. No one ever does. The reply below says they’ll “call shortly.” Guess who never got a call - AGAIN. *Follow up 5 months later* The store is working with us to come to a resolution.

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