Ashley Store Lansing, MI

Dale was very helpful in selecting the perfect couch for my needs. Providing detailed information on each of the pieces I tried out and making sure I left happy.

The staff was amazing. I would give 10 stars if I could

They were very nice and attentive.

Honest, fair prices good salesman

Great service.Friendly

Great job delivery as well was stellar

Jesse was amazing to work with. We always have a great experience with lansing Ashley store.

M&V fast delivery, did a great job with a smile and professional service!!

M&V Fast Delivery USA was efficient, fast and made sure everything was how I liked it. Only thing is they showed up an hour earlier than the time slot so I had to rush over to the house, but there could be worse things lol.

M V fast delivery did a great job and installed everything flawlessly

M & V Delivery fast and did a good job

Ray was very attentive and nice

M&V Good Job!

M&V fast delivery was quick and professional. They got the furniture in place, cleaned up and tested everything, then made sure I was happy before leaving.

Dameyon was an excellent salesperson! He was not pushy and was extremely helpful!

The gentleman that I worked with was great. Friendly and answered all my questions. I can’t wait to get my new furniture.

Theresa was wonderful! She helped us find exactly what we were looking for!

Dameyon was exceptional. So friendly and very helpful. He made my furniture shopping a joy.

Scott was our salesman. We came in looking for a new couch, we were just very unsure of the best fabric to accommodate our dogs. He was extremely knowledgeable and led us right to a few different options. We felt like he took the time to get to know our lifestyle and what kind of furniture would fit us best and didn’t just try to sell us on a random couch. We had a few questions and he was able to answer every single question. We really appreciate him making the couch buying process so smooth. This is not the first time we have been customers at this store and every time we have had a great experience with the sales reps and the product we buy. I highly recommend Scott, especially if you need someone to help you navigate all of the options and find what’s best for your family.

M&V Perfect Job

M&V did a great job delivering my products. Very nice guys.

Due to a very patient salesperson, I was able to secure a good purchase of two new mattresses. Ultimately they had to be ordered due to inventory issues. Happy with the deal Happy with the price and very pleased with the salesperson.

M v fast delivery They are excellent!! Great job!

Scott was amazing! He helped myself and my fiancé decide through a few different options. We are super excited to go back and get more furniture from Scott and the Ashley team!

Clean and the staff were friendly. Went to try out the sectionals, was looking for a certain one, which they didn't carry at that store but Ray showed us around and we found one that we liked so we bought it, now waiting for it to arrive. Thanks Ray for all your help,very much appreciated.

We were shopping for a sectional, had a very attentive sales person, although she wasn’t quite as professional as would seem important for this. Her manager was close by, and he helped when needed, but he was disappointing at the end when we chose the one to purchase. He basically gave us $100 off the list price, and when we went up to pay, I remembered I had signed up online and gotten a $50 coupon, which he said he COULD NOT HONOR, because he already took $100 off. We were not happy, as we know there is always wiggle room. Plus, we bought the sectional, ottoman and a recliner. He claimed the “new” management/owners would not let him do that. Doubtful. We will see how delivery and quality is, but disappointed they push you to sign up and the $50, and don’t honor it!!!!

We had a fantastic experience with Teresa Brown when we went in for a mattress! She was knowledgeable, friendly, and made the purchase smooth. I will shop Ashley again and look forward to working with Teresa again! And I got a hug at the end! Wonderful, low pressure experience.

It was excellent friendly service. My person, Teresa, was very knowledgeable and able to answer any questions that I had

Came in with a budget and an idea of what I wanted. I was able to stay in my budget and get the perfect bed for my home. Great Customer Service!

Huge shoutout to Dameyon. He always has great customer service and makes sure we find the perfect pieces for our home. Not only for myself but for my mom and sister’s homes as well. He is basically family now.

Awesome Jesse left us alone like we asked after he told us where the recliners were. He helped us so much after we found our chair for alot cheaper than lazy boy was and alot better chair and warranty. I have found my new place to go for furniture. Good prices and helpful people Ashley furniture rocks

Ray my salesperson was truly a blessing! Aleah the store manager was such a blessing as well! They made feel so welcomed and a part of the family!

Very helpful showing me the different options of what I wanted.

Ray was incredibly helpful! We worked with Sabrina previously who was wonderful as well. We keep going back to Ashley because the customer service is top notch!

Teresa and Ed were fantastic and so patient with our two little kid's while we made our decision. We found the perfect bed for us and can't wait for it to arrive! They made every effort to understand what we were looking for and we're able to go above and beyond to make it work.

The store is clean and displays are done well. My salesman was great. Didn’t hover but was there if I had questions. Everyone we came in contact with was very nice and helpful. However, I found the majority of the furniture is the same style and limited colors. A lot of mid-century style which is great if that’s your style. I would however, recommend trying this store the next time you’re in the need for furniture.

Theresa Barney was professional and knowledgeable. She answered all our questions and was not a pressuring saleswoman. I will definitely recommend her and Ashley furniture to everyone in the future.

M & V delivered our living room furniture from Ashley’s and they did a great job. They professional, courteous, quick and cleaned up afterwards. J.Lewis

Great experience. Dameyon was knowledgeable and friendly. Very helpful in helping us to make an informed decision. Would recommend his service any day 👍

Never pushy. Wants only what you want. Good selection of “quality furniture” Helpful to find exactly what you want ! All staff is knowledgeable about the products they carry.

Scott is fantastic. Friendly, not pushy. My 18 year old really like him too. He was personable with both of us and incredibly honest. You have a gem in him!

Ray was amazing. Very helpful and knowledgeable. He took great care of me and made sure I got what was best for me . Very kind, and caring. He made it a great experience and found me the best deal possible . Love the store and the atmosphere as well. I most definitely recommend!

Ray was very helpful in find the perfect living room furniture for our space.

Great experience helpful very pleasant non pressuring staff. I must have spent an hour or more “trying out” various new mattresses. Staff was knowledgeable on the qualities of the 3 I was primarily investigating. Would recommend

Ray is an amazing salesman. He went above and beyond to help me in a very emotional time with my father. I’ve never had any type of salesman go to such lengths to help ease trying times and complete my sales needs. God bless Ashley and your associate Ray.

A couple weeks I came to Ashley for a small tv stand and Teresa assisted me with options since the store did not have my size. She was very pleasant. So today i wanted a 48" round dining room table so I went back to Ashley because of the wonderful service I had received. Teresa assisted me with my purchase. She went above and beyond showing me the dining room table and chairs. I woukd highly recommend Teresa for purchases in the future. She was very pleasant, friendly, and awesome service Marilu anglebrandt

Dameyon did a great job!

Ray was very helpful and knowledgeable with our purchase of a lift chair. Once we made our decision we came back and placed our order. Very nice gentleman.

Scott B is the best kind of sales rep. He let me shop and wander to my heart's content, then answered questions about the few pieces I was interested in. He's not pushy or aggressive. Super friendly and knowledgeable. He didn't try to up sell, was straight to the point and exactly what you look for in a sales person. Thanks so much Scott for making our purchase experience fun and fabulous!

We met Teresa Brown as we walked in the door. What a lovely woman. She was professional, kind, thoughtful and considerate. She listened to our wants and needs and directed us easily to 3 living room sets that suited us. I’m a quick decision maker and chose a leather couch, loveseat and chair. She talked through the features clearly and efficiently. She handled the paperwork effortlessly. She guided us through financing. And suggested a 5-year protection plan which we chose to accept for the electrical mechanisms of the seats. Teresa was a pleasure to speak to. We had some beautiful conversation. She is someone it would be easy to become friends with because her engagement skills are so authentic and genuine. She gave us the best possible experience. The store is also a lovely place to shop with lots of light and high ceilings. A terrific experience. Thank you Ed and Teresa.

Had very great service and experience with Scott and arikka would recommend you

I had a great experience at Ashley! Teresa greeted me and walked me through the whole place. She helped me find and pick out the most gorgeous couch and loveseat. She's a joy to work with! Dameyon helped with financing and was also awesome to work with. Thanks so much!

Very helpful and friendly

Good customer service, we felt very comfortable with the buying process. We look forward to lounging on our new furniture!

Jesse was very knowledgeable and helpful. Jesse explained the location of the local warehouse for chair pickup. A very positive experience. Thx Jesse!

Enjoyed our time with Jessie today. We bought two bedrooms sets with him. Great job, Jessie 👍🏼

Great experience-Ray was very accommodating and worked well with us! Thank you

Had a great experience at our local Ashley store. Our sales agent Ray made us feel like family and went above and beyond . He was helpful, patient, accommodating and didn’t make us feel pressured to purchase immediately like other stores do.The day of our purchase Ed was also very nice and made sure we were being taken care of . Arikkah was really sweet and made the checkout process simple. So happy with our purchase and can’t wait to enjoy our new sectional . Definitely would recommend them !

Dameyon our sales person was amazing! He was helpful, attentive and willing to go the extra mile. I would definitely recommend him!

Scott was very helpful in helping me select what I wanted for my sofa and chair, he showed me many different options.

Excellent service and very accommodating.

Courteous and helpful.

Dameyon was wonderful. He was not trying to sell me on anything. He was listening to everything I had to say and then trying to put me in the best spot I wanted to be even if that meant I wasn’t going to buy from his store. He was not trying to sell me on anything and was just talking to me about everything I saw up to coming to see him. I choose to purchase here because of him not trying to sell me on anything and just being a good dude.

Teresa was extremely helpful & very friendly!

Scott was great help and we found what we wanted for a great price

Good customer service from Dameyon would go back because of him.

I went into the Ashley's and was greeted by Ray, he was very helpful showing me what I was looking for and also some other things. Ray is an awesome person and the manger and staff were so helpful and caring about my needs. Excellent knowledgeable staff. And a very clean store with great deals and above quality furniture. Thank you everyone 💓

Excellent service.

Theresa did a fantastic job assisting me with selecting the perfect furniture for my new space. She was patient, honest, and knowledgeable. There was no upsell or oversell, she was keyed in on making sure what I selected was well aligned with my needs. Store Management is great in assisting with delivery dates and times that work with your schedule, as well as ironing out any other details required. Delivery was prompt, clean, and courteous. All in all, a seamless experience from beginning to end!

Found just what I wanted with help from the salesperson. They matched the online price!

Sabrina was awesome. Took the time to show us what was available, any done great deals and discounts.

Experience at the show room was great. Ray was fantastic to work with. Not an overly aggressive salesman but was informative, helpful, friendly.

Great

Was a pleasure doing business with Ray. He made purchasing our couch and love seat very easy and would definitely recommend seeing him when your in the market to buy furniture.

Marshune was polite, cordial, and informative. He followed up with me and assisted in getting my beautiful furniture in a couple days, rather than a couple months.

Excellent service by our delivery team, friendly and efficient. Plus they arrived well before their stated time which was very helpful

He was very helpful and friendly. He was professional and very informative during the whole process. I would do future business with him.

The store was fine—the employees were incredible.

awesome service with m&v fast delivery

Great customer service. Answered all my questions

Excellent service! Theresa was incredibly nice and informative. She helped my boyfriend and I picked the perfect mattress for us. She listened to us, gave us time to really talk and think through what would work and be in our budget and was very knowledgeable of their products. Update// M&V just delivered and they were quick, careful courteous and on time!

Dameyon was great. He greeted us upon arrival and let us take our time looking. We found what we loved and the buying process went smooth and seamless. Would definitely go back again and work with Dameyon.

Scott was amazing and completely took care of us when we bought our table. We will definitely be going to see him for our next furniture purchase.

Jesse is a good and kind and not pushy salesperson. I found what I wanted for a bed and sleeper sofa. I have questions about the e-mailed contract. (I do not live close by at present). Will try to resolve them by Monday, March 17. Nice store and Jesse is very good.

Very friendly and helpful.

Excellent sales ladies. They took very good care of us. We will definitely recommend Ashley to friends and family. Danian was also a very nice part of our experience.

Excellent customer service! Thank you!

Scott was unbelievably patient, informative and courteous as we struggled to choose the right lift chair. We wouldn’t have one in place, right on time, if he had pressured us or couldn’t answer our multitude of questions and concerns. Thank you

Helpful, friendly, knowledgeable of the item I was shoping for.

Had a great experience, I was helped by 2 different employees on two different days. A shout out to Sabrina and Marshune. Thanks for a great experience and not being pushy actually listened to what I was there to purchase. I will return!! To Ashley company fell free to send me coupons!! LOL I haven't received my furniture yet, I'm hoping the delivery & set up goes as smooth.

My wife and I were in looking for furniture and the sales person, Theresa Brown, was very helpful. She answered our questions, gave us straight answers and was very friendly. When I went back a couple of days later to make a purchase she remembered me. Her and her manager were even able to give me a better price than I was expecting.

Teresa Good & Dameyon Moore were beyond amazing to work with! They not only helped us pick out the perfect couch for our family, they helped us wrangle our toddler. Everything was smooth & effortless! We could not recommend them enough!

Very quick, good customer service

The best furniture shopping experience we have ever had. Our salesperson was phenomenal. Very helpful. We will definitely return!

First time ordering something from Ashley‘s furniture whoever I talk to on the phone was very nice. Very helpful and did a great job. Thank you so much. I will be back.

Got my name recorded incorrectly. In store “Discount price “ was the website price. Had recognized at the time would have expected the $50 coupon avail thru on line purchase.

Scott was very helpful and patient. We really enjoyed his help.

Jesse was amazing to work with and Arikkah was also friendly and helpful.

Great experience at Ashley. Dameyan was very knowledgeable and professional and made the whole process go smoothly. It's always nice not being pushed or harassed into something. Very clean and well laid out store, I will definitely be back.

I have shopped numerous stores and Ray is by far the best sales person I worked with. He us professional, friendly, efficient and knows the right timing for letting someone shop. Ashley is by far,also, the best company I worked with. Thank you, Ray for all your help

Sabrina helped us today and she was top notch, after visiting every furniture store in the local area we were very impressed with the customer service and price at Ashley.

We were helped by Scott and he was very friendly and professional. He assisted us with purchasing the perfect big round chair I had been wanting for a while. Thank you Scott!!!

Right from the start Scott was great, he showed us exactly what we were looking for. He was honest and real with us and gave us the space and time we needed to make a decision. He was very knowledgeable and able to answer all our questions. Will definitely be back for the rest of our room and are looking forward to our mattress delivery this weekend!

Our salesperson, Ray, was helpful and professional. We were very happy with the process.

Our sales person Sabrina did a good job of looking up products and helping checking out

Sabrina was very kind and helpful. We will be visiting her again in the future.

Scott was extremely helpful and answered all my questions! Staff was never pushy but was always available when needed. Great experience!

Had a lot of interaction with Scott. A very fun and pleasant experience. We will be shopping again soon. Very happy with my purchases. Thanks ❤️

Very professional and helpful

Great customer service, was a huuuuuge help

I worked with Scott who helped me find a beautiful new recliner for my home. I enjoyed the experience!

Sabrina was great to work with , along with her manager and all the staff . Looked at 4 different places and enjoyed the quality and pricing of Ashley the best around our area

I saw a recliner online and busted the store to try it out. Unfortunately they did not have it in the store, but Sabrina was very helpful by showing me similar models and chairs with similar colors for comparison. She also answered all my questions and the store gave me online pricing with a small discount. It was a very positive experience overall. (Haven't received the chair just yet so I can't comment on its comfort or quality yet.)

Store was clean. Employees were all helpful and friendly. Scott took good care of us. Next time we need furniture we know where to go!!

The young lady we dealt with was refreshing after dealing with the last person at a different store. The young lady Teresa was so pleasurable it made me want to buy something from you guys wish I would have went there sooner me and my wife are very happy after stopping there we're coming back Friday to get a hutch piece for our kitchen. Fantastic experience very happy.

Theresa is great. Easy to work and very knowledgeable!

Jesse was wonderful! He finds the best price for us and offers it without any pressure! Glad to do business with him! We are satisfied Ashley customers!

We had a wonderful experience with Teresa today! She was helpful, friendly and found us exactly what we were looking for! She was knowledgeable and gave us space to discuss without feeling rushed or like she was trying to close the sale. Our new reclining sofa will arrive this week and we couldn’t be more excited. We will be back!

Great guy!!!!

When we came in, Dameyon was right there to help. We were looking for dog friendly furniture and thought we wanted leather but after talking with Dameyon about our needs he suggested a more durable option. Would definitely recommend Ashley.

Sabrina was fantastic! She was knowledgeable about the furniture, was happy to help but also gave me space to explore. She made the whole experience wonderful!! I can't wait for my Dad to have his new chair!!

I had a wonderful experience with Sabrina. She was knowledgeable, non pushy and lots of fun. 10/10 recommend

M&V fast delivery and excellent service. They were extremely professional and nice!

Staff super friendly and helpful. Purchased a loveseat. Should be able to pickup next week. Will let you know. 😊

Sales rep was very helpful and knew exactly what I was looking for.

I love Ashley Furniture ray was very helpful and polite he knew exactly what I wanted and the price was phenomenal

Thank you Jesse and Marshune for helping us find our couch set. Very easygoing atmosphere, and we really appreciated the deal 👍🏻

I drove to this store to pick up a mattress I had previously purchased at a different location. Marshune was helpful getting my purchase to my car. He also arranged for me to come back for a small accent chair. Again the staff at this store knew their business very well. My pick up and purchase and subsequent pick up went smoothly. Thank you!

Great customer service, Sabrina was very helpful😁

Just got my sofa and table delivery from Ashley. M&V Fast Delivery did a great job! Showed up right on time and assembled the furniture quickly and professionally. Really appreciated the consistent communication from the Ashley team!

M&V fast did a quick and easy delivery for my first ever couch! Highly recommend for your furniture and appliance delivery needs :)

M and V fast delivery did an amazing job!!

M&V fast delivery was an amazing service to use for our couch delivery. It was a very tight fit and they did not give up on getting our furniture into the space. Amazing service!

The store is inviting and clean. We stopped by mid-morning on a Tuesday when it wasn’t busy. Teresa Brown greeted us and she gave us all the time and information we needed. They did not have the item on display that we saw online and wanted to buy, but we were able to sit on a similar item. She ordered the loveseat glider we saw online to be delivered to our home. The only downside is, once it’s delivered to our home, if we don’t like it, there are no returns. A little scary when furniture is not available in stores to see/sit on in-person-only available ordering online-and no returns when it is delivered. Hoping we like it. It does come with a 1 year manufacturers warranty.

Ray was a great guy

Dameyon was very impressive. His Greeting was genuine and friendly. He asked what I was looking for and led me to the Showrooms best furniture. His knowledge and explanation of the furniture were over the top. He treated me like a Person and not a Customer telling me about his Family and future plans for his Life. He made the Selling experience enjoyable and relaxing. He didn't pressure me or push me and this is why he got my Business. One on the best experiences I've had buying anything!

Easy to work with and very helpful

Dameyon was helpful in helping us find a couch. He priced out several for us and to see if any were in stock so we could make the best decision for our family. He talked us through the whole process and was very patient with us as we decided which one to get.

everyone in the store was extremely helpful, asked if I wanted water, made sure if I had any questions that they were answered. all around great experience!!

Isaac was a great salesman. Very helpful and willing to go the extra mile

I have been going to Ashley for quite some time and have purchased multiple furniture pieces from them. Everything I have purchased is very good quality and decently priced. This last time I went, I purchased a purple mattress from them. Marshune helped us out and he was very friendly and accommodating to our needs. I forgot the name of the manager but he was AMAZING and helped us out so much. He even gave us an extra free gift for being returning customers. The entire staff at the Lansing location were super friendly and nice. I highly recommend this store to anyone looking for furniture!

Easiest furniture purchase ever Very friendly and professional.

I came in and immediately Theresa was there to help. The entire experience was quick and painless. I was involving my 4 year old in the purchase and she didn't get frustrated or annoyed. She was very sweet with him and I found what I needed at a good price! Highly recommend shopping here! My only complaint (which has nothing to do with this store or staff in particular) is that they do not offer delivery on it own without set up. I would've liked it delivered but not for $200 for set up. Other than that I'm happy!

Scott was very professional and his product knowledge was superb. Great experience and will recommend friends and family to him.

Jesse was very kind in offering us all the information we needed to make our purchase without being over bearing and invading our time to figure out what we liked. He’s an amazing salesmen!

I had a great time working with you today. Thank you for all your help.

I received Amazing service today

If I could give zero I would! These people took my lay a way money and said that it was too long since the lay a way was put on. Mind you I was OK with that news but what I was not OK with was the fact that I can’t get in-store credit!!! So y’all really just take people money OK I would never shop with you again. How about that? Yeah, don’t ever shop here. They will take your money from what I can understand the $200 I put on my way away was not free money. You get my money I’m supposed to get Merchandise period!!! 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

Scott was phenomenal to work with!!

We came in looking for a bed headboard and ended up buying a dresser also. We appreciated the assistance of Dameyon without pressure. He was cordial, friendly and knowledgeable.

Friendly employees.. …worked with us to solve our decor issue and financial needs. Thank you!

Ray is literally the best salesman that I’ve ever had the pleasure of meeting. His customer service and care was beyond exceptional! Me and my fiance were both so thankful for Ray! The entire staff were warm as well. The music was soothing. Overall we recommend this location to anyone looking for furniture and we will most definitely return ourselves in the future!

Nice person helping us with buying our mattress.

Fantastic customer service - with a great big smile! Thank you, Theresa!

Bought a new mattress, frame & foundation. Very affordable & Scott was great! Not pushy, listened to what we were looking for. If I get more stuff from Ashley I will deff be asking for him again.

Scott Teresa were very helpful in choosing my new couch by explaining all of the different color and configuration options to me.

Very conscience & professional . We were treated very well and would return to shop again . Thanks Theresa !!!

Marshone was fantastic! Very knowledgeable!

Ray was great, very helpful and made the process easy and fast!

My experience was amazing! Ray Gedeon did a great job 👏

Scott was great. My husband and I came in wanting to purchase the mod max. After not being fully sold on the mod max he showed us some other items and we are very happy to have purchased the Blandon. Scott was relaxed, he was informative but not pushy. He gave us the information we needed, answered our questions, but also gave us the space to speak amongst ourselves. Scott seemed genuinely interested in helping us find a solution that fit our space and lifestyle regardless of whether the sticker price was high or low. Easiest large furniture purchase we have ever made.

Great selection and very helpful staff!!

Ray is the man. Very helpful!

I was kindly approached and it was an overall pleasant experience. Thanks to Scott and Ed!

Ray was the best at Ashley’s! He worked with us needing to be out of town but we were still able to secure the bedroom furniture we had been wanted at an amazing price! We will definitely be back to purchase from them.

We were very happy with our experience purchasing a couch. Our salesperson Theresa was awesome as well as CSR Arrikkah. We had our autistic son with us and he was very involved with our selection. Theresa’s interaction with him was amazing.

The store was very organized and really clean, very friendly staff. Dameyon, our sales rep spent a lot of time with us and made sure we were comfortable with our selection. Great experience

Great staff

Dameon was great. He answered all of our questions and got us exactly what we wanted and out of the store quickly. He did not give us the pushy salesman vibe. He was GREAT!

We had a great experience tonight selecting new living room furniture. Sales rep Sabrina greeted us and was friendly and helpful while we made our selection. CSR Arikkah made the final transaction smooth. We will be back for future purchases!

Scott was great. Although he had someone waiting for him he was attentive and did not hurry the sale with me. He stayed with me until I left

Sabrina and CSR Arikkah were AMAZING! they helped with all of our needs and got us exactly what we were looking for, highly recommend!! we will be back!

M&V Fast Delivery! Fast and swift service. Clean, no damages!

M&V Fast Delivery

I visited this Ashley store with specific goals in mind: to explore their selection of sofas, and test out the "Modmax" sectional in particular. The layout of this location is great - there's plenty of space, and it's easy to see clear across the store, so I was able to locate everything I needed almost immediately. I wasn't hounded by sales staff, which is much appreciated! I ended up working with Dameyon, who was so friendly and personable. He left me alone to browse, but was available when I had questions. Any quotes I needed, or questions I had about availability, he was able to answer quickly, which made decision-making easier. I was happy to find several models in stock that the Ashley website had said were backordered. Ended up purchasing a large chaise sectional with the Nuvella fabric. The checkout process was quick and easy. I was told I'd receive a call to schedule delivery in the next 24 hours - I got that call 10 minutes later, on the drive home! The delivery team were incredibly professional and skilled. I love my new couch, and will definitely be returning to this Ashley store for future furniture purchases!

New Dining room table is beautiful! Awesome Price!!! M&V fast delivery was amazing!! Fast and very professional!!!

MEV FAST Delivery was awesome!

Great service, answered all questions, discounted sale price and offered many options not based upon cost. Great experience

Dameyon is great, very personable and gave me a good deal.

Visited the store this week, and overall, the furniture selection was lacking, and when we purchased an art piece from the clearance center, it took us 20 minutes to check out. They should have a “cash customer” option for sub $100 purchases or something. Very likely will not return.

Greeted at door by Ray, described what wife & I were looking for,took us to area of love seats/recliners, listened and interacted with our questions very professionally with no pressure to buy, liked several items on salsfloor,started paperwork process for sale, overall an excellent customer experience 👍

Great sales personnel (Ed and Ray) Amazing home organizer guy(Abdul) Happy with the encounter Will be referring friends

I loved my entire experience - from walking in the door to paying. I never felt pressure.

Went in looking for a new pillow and was helped by salesperson Dameyon who was incredible to work with! He was so nice and friendly, suggesting a great option (which I did end up purchasing) but he made what could have been a stressful experience (I anticipate salespeople will be somewhat pushy and so I try to avoid them) into a positive and fun experience! So much so, that my guy and I ended up going back the next day to purchase a new bed! Once again, Dameyon was knowledgeable and SO patient while we debated on the best choice for us. He is someone I’d refer anyone to work with and in a world where people are quick to be unkind, Ashley Home Store is lucky to have him on their team. Thanks again!

Jesse was very easy to work with

Very easy and quick experience. Ray was excellent and knowledgeable, also great prices

I bought a couch

Was only there a few minutes told him what he wanted took us to it and bought it

Great service and help thanks Chris & Ed

Ray and CSR Arikkah were great ! Ray was was very friendly and helpful.

Alex showed me my options for a counter height dining table and chairs, I checked out other local stores and came back and bought from Ashley, best price and my choice of table and chairs

Scott was great to work with and did a great job answering our questions and showing us possibilities.

Wonderful selection of furniture and great sales staff. New what we wanted when we went into the store and 20 minutes later had our new recliner loaded up and headed home. Definitely would recommend Scott and the store to others.

Great customer service. Walk in and told them what my sleeping situation was and from there my sales rep Sabrina was on a mission to get me a bed. Walked in on Saturday and hopefully bed will be here Tuesday! Thank you Sabrina and Arikkah for making me feel comfortable and understand purchasing a mattress is almost an investment 😂

Excellent customer service and wonderful variety in the showroom. Marshune was so helpful navigating the options given our preferences. We would highly recommend both Ashley and this location!

I went in the store to buy end tables and a bookcase. The Caucasian gentleman at the front desk seemed surprised that I walked in. I was wearing a hoodie and sweat pants. This isn’t my normal courtroom attire, but one shouldn’t have to dress a certain way to receive good customer service. I showed the gentle a picture of a piece of furniture and he selected the wrong piece of furniture that I showed in the picture. Then I asked him about end tables. He told me that I could look around and seemed like he did not want to assist me. Salesman are supposed to assist customers find the items they are looking for or even try to sell them other items not just let them find things on their own. What is the point of having sales staff? Then I saw a Black gentleman and asked him for assistance. He asked the Caucasian gentleman if I had been helped. If I received assistance, then why would I ask the Black gentleman for help? Then the Black gentleman proceeded to walk away towards an older Caucasian lady and asked her if she needed assistance. I looked and laughed in disbelief and I walked out of the store after receiving no assistance. I will never go back based on this experience. I can find what I need online anyway!

Scott and Aleah were great! I would definitely work with them again. I hope the furniture last for years!

M&V fast delivery USA polite courtesy fast friendly service on time , very nice crew

M&V fast delivery very professional and would highly recommend them to anyone looking for someone to assist with moving and assembling furniture. They ensured my furniture was not damaged and even contacted my company when they found a minor defect on my new price of furniture to rectify the situation.

Very positive experience with employees at Ashley Furniture! Very friendly, knowledgeable and helpful . We will continue to do our furniture shopping at Ashley’s as well as tell our friends of our great experience there!

I purchased a midnight-madness oversized chaise with help from Alex over these last couple days. He helped with all of the questions my partner and I had and provided us with fantastic customer service. If we have any further furniture needs we know we can count on him and Ashley's of Saginaw hwy! I got delivery from M&V fast and they were able to place my furniture from the balcony due to my apartments small door frames. They went above and beyond to help in such a tight pinch!

Ray was my sales man, and Ray was very friendly and knowledgeable about the items that I was buying. After all was said and done. I had spent the last hour and a half laughing and having a great time. Everyone go and ask for Ray.

Very polite from the time I opened the door until they left.

Ray and air aka.ms (manager) are great salesmanship friendly and able to laugh with everyone ashleys.have great furniture at a great price

No pressure sales team- got what I wanted for a good price.

Thank you Scott found what I was looking for. I appreciate it.

Had a great experience purchasing livingroom furniture and a bed from Ashley furniture. Marshune helped us with our purchases and he was excelllent, very helpful and not pushy would recommend

Scott, at the Lansing store, was a helpful sales associate. We really enjoyed working with him while picking out our new furniture. Aleah processed our purchase and warrant paperwork. They both provided excellent customer service.

Scott and all of the other staff were great and very personable. They knew exactly what I was looking for and made the entire process very easy.

A good experience. Checking out was a bit lengthy for the items I bought but overall, Ray was nice and attentive to what I was looking for. He wasn’t pushy, which I appreciated.

Good experience. Scott took the time to explain everything to us.

I have been shopping at a different furniture store since I moved to the Lansing area. I recently had such a bad customer service experience there that a friend recommended I try Ashley. I went into Ashley Home Furniture and worked with Ray and Arrica. I am completely won over. They treated me so well. Ray was a dear to work with. I will definitely shop with them again!

Great no pressure experience with Ray - thank you!!

Scott was super great to work with! Very helpful and knowledgeable without being pushy. Awesome experience!

Alex was not pushy. He was very polite and easy to talk to. I will recommend any one buying furniture to ask for him.

Great store with great staff!! I had several salespeople ask to help and all were so friendly and helpful but not pushy at all!

From the start of our visit ,was very pleasant and inviting. We experience from our salesman,that he was very determined, for us to leave the store satisfied with our purchase.

Ordering our couch was quick and easy! Sabrina was great. Excited to receive our couch now.

What a wonderful place to shop for furniture. Everyone was super friendly and you could everyone was in the holiday spirit. Great service, great prices and great people.

Great, friendly service. Very knowledgeable.

M&v fast delivery

Nice experience to shop at Ashley. Great prices and modern furniture. The sales team were very helpful and friendly.

Helpful and informative staff.

Great stock and customer service! Ray hooked it up.

Scott was very knowledgeable and patience. Aleah also was knowledgeable and efficient. Both were very professional and an asset to Ashley.

Had a wonderful sales experience however service / warranty dept is horrible. Purchased a purple mattress many months ago and it has a very large indentation in the mattress. Purple mattress indicates you must Start the with the location where you bought the mattress and file a claim. Service department has a voicemail that’s full, Therefore, you can’t leave a message and no one answers the phone. Called customer service and the girl on the other end argued with us that purple mattresses don’t have a warranty. After five minutes of discussing that with her, we asked to speak to a manager. During the transfer process, the call was dropped x2. Call back a third time and she indicated that she would have someone call us. That was five days ago and we still have not heard anyone despite leaving yet another message for someone to call back. It’s unfortunate for the sales people that they don’t have a warranty / service department that holds up their end of the bargain. That will be the last thing we buy from Ashley furniture in Lansing and will be sure to tell purple mattress when we finally get a claim going through them about the experience that we’ve had. Buyer beware !!

The shopping experience was pleasant and low-pressure. I found a sofa I liked, and I am awaiting delivery. Sales manager was delightful.

Tony was very helpful and patient. We enjoyed working with him.

Ray Gideon was wonderful. He was very friendly, professional and knowledgeable about the furniture he sold us. We are very pleased and looking forward to receiving our new furniture. My experience with Ashley Furniture in Lansing has always been wonderful. We will purchase from them again in the future.

It was my first time at Ashley Home Store. The first person I saw was Tony; I went directly to him with my questions and he was very polite and helpful. He made himself available as I strolled through the store looking for the items I needed. He assisted in confirming the pricing and in writing up my order. Tony and Mallory (clerk) took good care of me! Thanks Caprice D

I visited the store a few months ago to look at mattresses and living room furniture. I worked with Scott. He was helpful and very knowledgeable about the inventory. I can back today, Scott remembers me, I reviewed my options, bought a mattress and reconsidered the living room furniture. I will be in to purchase the desired pieces from Scott.

When I came into the store it was nice to be greeted and ask what I was there for. I've never seen this before and I really loved that. I had called earlier in the morning and spoke with Ray and told him what I was looking for. When I arrived and spoke with Ray. Ray was very helpful in showing me the lift chairs and letting me try them out. It was a hard decision to make which one I wanted. Ray was very professional and helpful in helping me pick out my lift chair. I would recommend Ashley Furniture Store and Ray as the person to help them. I would rate my experience as 100 out of 10.

Very friendly and knowledgeable.Answered all questions quickly. Checkout was easy and quick! Will probably purchase products again.

Ray is my go to person when I need new furniture! He is so helpful, friendly and patient with the needed measurements to fit our space. If there is ever a problem with delivery or follow up with the furniture Ray is always there to assist. He is why I keep coming back to Ashley Furniture.

Alex was great; helpful, knowledgeable, and low key.

Sabrina helped me the minute I walked in the door Found the reclining couch I wanted and a perfect love seat that was clearenced. Very helpful and friendly I highly recommend Adhleys !

Great service. Everyone was so nice. Very happy with my purchase of a sectional sofa. I want to make a special point of thanking my sales Rep Marshune and customer service representative Aleah for their outstanding job in helping me with my purchase. I highly recommend Ashley Furniture

Entire process was effortless, thanks Ray.

Lara was friendly and spent time working with us to determine which furniture would meet our needs.

Ed helped me find just what I was looking for !

Ashley furniture on W. Saginaw Highway is the absolute best top tier furniture outlet in Michigan point blank period. My wife and I do all our home shopping here. Kendall does an amazing job of overseeing Ashley’s as well as Dameyon is a fantastic sales associate and we always use him! He is professional and always gives us the best deals! I would highly recommend Ashley furniture on W. Saginaw Highway.

Dameyon and Ed were very helpful, professional and courteous. They made us feel at ease and answered all our questions.

Very helpful

Very pleasant and great service! Our Salesperson Ray was very helpful answering our questions and especially helping us with our mattress selection.and new bedroom set. Our Customer Service Representative was courteous and prompt with our purchase. Would highly recommend this store!

Salesman Ray was very helpful with our purchase.

I bought an astonishingly comfortable couch and mattress from Ashley Furniture Dameyon did an amazing job I would highly recommend him. He was kind and knowledgeable. Also, Kendall is the best manager ever! He did fantastic!

Professional, friendly, knowledgeable and committed to ensuring a customer is informed. Daymeon is the best!

Dameyon was my sales rep, whom was so helpful when applying for financing and answering every question I sent his way. Every single human that works in this store is great. From when I walked in to when I was leaving. Everyone was so very helpful, with any questions I had and being patient because I had all three of my kids with me. I will be absolutely be purchasing more items here. This was such a pleasant experience. I’m excited for my furniture to be delivered!

One of your employees or managers I wasn’t sure on her name tag but her name was Aleah, she was very unprofessional & disrespectful also very loud & had airpods on which seems very unprofessional for a 4.7 star review store…I would not recommend asking her for help. The other employees were nice & amazing except her.

We had a great experience at Ashley Home Furniture buying our new mattress. Ray the salesman was very informative, but not pushy or high pressure to make a sale.

Overall good experience! They were quick with helping us and were helpful taking the furniture to the car. Communication and friendliness of staff could improve.

Ed Gedeon greeted us when we arrived and maintained excellent high help low pressure engagement. He answered all of our questions and researched additional information for us. Two days later, we came back and purchased a sectional sofa and center cushion that exactly met our needs. Ed was a fantastic help and even helped me load one of the pieces of furniture in the car. I would recommend this Ashley store to anyone who was looking for a great piece of furniture at a great price with first class customer service.

Dameyon was very helpful and knowledgeable of the furniture. It was a good experience.

We went to several furniture stores looking for a new sofa after moving into our new house. After 2 visits to Ashley, we had narrowed it down to 1 choice. With the help of our wonderful salesman, Ray, we were sure we had made the right decision. He also helped us find the perfect storage table that we will use as an ottoman as well. The CSR, Arikkah, was super friendly and quick to get our purchase completed. We will definitely be coming back to Ashley for any future furniture needs.

Awesome service, very patient as i was undecided, (RAY) was super patient pulling out multiple beds for me to try. Just top notch...

We purchased a six person dining room table and we’ve owned it for a year. It turns out the table isn’t wood as advertised but instead is only a veneer. Having that said you cannot get any moisture on the table as it swells and warps. Very disappointed because of the amount of money spent and feel that we were misinformed. I won’t buy from them again.

M&v fast delivery

M&V fast perfect service!

M&v fast delivery installed our furniture perfectly. Looks great!

Great experience, no hassle salesman!

MV did an excellent job with my delivery and set up for my furniture from Ashley

great delivery and assembly- M&V staff did the delivery and they were super fast and even helped me clean the couch first!

M&V Delivery USA. Orlando and Thomas were wonderful delivery men. Very polite and answered all my questions. Even when a piece of furniture disnt fit they were more than accomodating.

M&V came and dropped off my furniture and was quick fast and easy!!!!

M&V Fast Delivery

Lara was friendly, helpful and supportive. Thank you!

M&V fast delivery. Great service.

M&V fast delivery great service, very fast and polite

M&v Fast Delivery USA Excellent service and fast Thanks JiAnn Harris customer

M&V Fast Delivery was excellent in setting up my living room delivey

Ray and Arrikka were very pleasant and professional. Ray answered my questions promptly and accurately. Offered choices I had not considered and helped guide me to my final choice. Arrikka was friendly and efficient in processing the sale.

Excellent service....would come back again!

An overall good experience. Disappointed that the instore prices were so much higher than online. I did get the online better price after asking. 3-4 week potential wait time was much longer than I was expecting.

Service was great everyone was very helpful

Good job!

Ashley furniture by the Lansing Mall has an amazing selection I buy all of my furniture through Ashley‘s in Waverly! I am so grateful and comfortable for my furniture. I feel so relaxed in my home. I got a very cozy reclining couch and a phenomenal bed. Best bed I’ve ever owned. I could not recommend Ashley‘s in Lansing enough! It is the best furniture outlet of all time ask for Dameyon!

Dameyon was polite ,professional and knowledgeable. If I had a business I would hire him in a minute.

Great experience. I was looking for modern furniture and decor and was working with Roy. He was attentive without being pushy, just really helpful and attentive. I plan to go back for more items as I just bought a new house.

Service was extremely good. Great people to work with.

MV Fast Delivery

Good selection, easy to use Kiosk. Only issue was they told us 3-4 weeks pick up and the paper they printed out showed 6 weeks

Very quick and efficient and no damage! Helpful guys

M&v fast delivery did a great job with bringing the furniture in and arrange it according my choice. Attention to detail was great !

M&V Fast Delivery setup my furniture very fast and efficiently with no issues .

Was greeted right away was shown the two couch sets I was interested in and they even priced matched for the couch we settled on saving us almost a grand

Damien, Kendall and Ahmed are the best. My experience working with Ashely Furniture will always get my business.

Awesome experience with Ed at the Lansing location and the delivery service was impeccable!

M and V fast delivery services did a great job delivering our furniture.

Excellent selection and service.

M& V Fast delivery was awesome, on time and great staff! Furniture looks great and they did an awesome job setting it up!

Joe, our salesperson, was very patient and helpful in showing us options without any pressure. The whole team was friendly and fun to interact with. We are eager to see our new secrional in our home.

Mattress removal price to high and delivery took a longer than expected

Very respectful and helpful. I would highly recommend Dameyon

I have been going to Ashley Furniture for the last 3 years and I always ask for Ray. He is kind, pleasant and very patient with my daughter and I when we go in. We can be all over the place. Aleah is always kind as well and very pleasant to talk too! As for our purchases….we love everything we have bought.

Lara was knowledgeable and very patient and helpful as we hashed out our selections. She made the experience fun

I would give the store associates a 4.5 but the service warranty portion of the company gets a -3 from me for sure. Went and bought a $3k sectional less than 4 months ago had service here twice now as the console no longer works. Called service 5 times left messages never got a call back, finally went into a store and got them to start the service request. Finally got someone here 3 weeks later just for them to say yes it’s broken I’ll forward it to the higher ups to get parts ordered. So here I am still unable to use the reclining portion of my couch for god know how much longer. This places service is a joke

An amazing experience , this was my boyfriend Ethan and I’s first time shopping here. we just planned to browse some items for house shopping and i was sold on a sofa i really liked. extremely great management and crew! so friendly and offered extra care services:) i bought a mattress and sofa and didnt spend my whole pocket lol; very communicative team! i will for sure come again

Very pleased, that's why I returned and most likely will again. My sales rep both visits was Dameyon and while there is a lot there that is really not my personal preference, I have been able to tell him what I am looking for, what I want and he worked to get it for me.

Ray was fabulous in helping me find what I was interested in - sofa, recliner and mattress. Very informative but not pushy - exactly what you would want in a representative for your company. The value was there in our purchase as well - well within our price limit. Haven’t had delivery yet so cannot comment on that.

Great store, selection, & prices. Tony was fun and professional to work with.

Nice peolpe , very helpful amd Joe the sales person was great

Great service and very nice people

He was a great guy:)👍

My wife and I had a great experience at this Ashley store. Ed was very attentive and proactive to address our special delivery request.

Process was fast as was Delivery

Everyone was very sweet

M&v fast great service and even better smiles

Great experience with M&V moving services!!

The two gentleman from M&V were amazing! They were early, professional and were sooooo nice to my dog (extra points). The set up was quick and accurate and they cleaned up and took packaging with them. I would recommend them to anyone! Suck wonderful people!!

Had a great experience shopping for a new couch. Ray was very helpful and knowledgeable during the entire process

M&V Fast Delivery just delivered my furniture and I could not be more excited!!!! The quickest and most informed delivery, and they took care to even set everything up for me. Couldn’t recommend Ashley Furniture and M&V Delivery enough!!

Lara was incredibly friendly and helpful. She was patient and took the time to listen to our needs. I am very happy we connected with Lara when we first walked in the store!

Tony and Ed and the entire staff went above and beyond. A great experience.

Ray was very helpful to my wife and I in finding the right sofa and loveseat for our living room. We will definitely return for our future home furnishing needs.

Joe was professional and curious very kind helpful and great sells person

Lara was awesome! She was personal, understanding, and on top of all deals/prices. I recommend everyone going to see Lara at Ashley Furniture.

Wonderful experience with Ray, very helpful and very excited to help.

Lara was such a fun and helpful sales rep. She gave us space to browse but made herself available to answer our questions/offer us suggestions. She didn't make us feel any pressure to buy and even took time to sit and have a pleasant conversation with my partner and I. The store had a nice selection of furniture at reasonable seeming prices. Overall happy with my experience.

Ray Gideon was extremely helpful and knowledgeable of all products. He will not lead you the wrong direction and will make sure you are making an affordable and smart purchase to suit your needs

Ray was super friendly and efficient. We were in and out and got exactly what we wanted!

Awesome job, love the new mattress can't wait for it to be nap time 😴 😀

M&V Fast Delivery USA: Right on time. Great updates when they would be arriving. Super fast. Very kind and professional!! Would use them again.

Had a good experience with Ed G who was the salesperson on the floor who got us in and out of the store pretty quickly the prices were reasonable as well. Also thanks to Arrikah who helped check us out with the purchase at the desk she was also very helpful and nice. Now just waiting on the furniture to be delivered. Thanks.

Alex was very patient in placing my order today. I appreciated him and the receptionist that prepared and took my payment. Thank you both, Barbara Artis

Highly recommend Ashley HomeStore - Lansing! Dameyon and Arikkah took great care of us and made our experience smooth and easy!

Dameyon was a phenomenal salesman. Made the purchase, paperwork and everything smooth. Highly recommend.

Dameyon is the best! So helpful!

My experience at Ashley was absolutely wonderful! Lara was a peach, very helpful, courteous & fun. I would definitely recommend Ashley & Lara to anyone & everyone!

Thank you Ray I havent had a good nights sleep in over 10 yrs been sleeping like a baby last week now

New guy was nice but a little inexperienced, took hour and a half to purchase two bed tables, so a 3 for not training him better and a 5 for the actual product

Joe was very helpful and patient. He got us the dresser we needed. Good job Joe

Ray was very friendly and great to Work with. The store is always nice and clean.

Outstanding, I mean outstanding service received by a lady today. I guess her name is Kim. My eife and I will go back to this shop just because the extra mile she went to help us! Thanks a lot!

Lara was wonderful! I knew what loveseat I wanted and she found it, in stock. I’m able to get it in a couple of days! I’ve wanted the Ashley loveseat for a year! It’s finally mine!! Thanks, Lara!

Ray was a very good salesman. Very friendly, not pushy at all. Great experience.

Nick was great! He was kind, friendly, and honest with his feedback.

We shopped at the Ashley’s store today. Kim took great care of us. She was very patient with us, gave us plenty of time to look and compare prices. She did an amazing job.

Nick is an excellent employee. He found the mattress I was looking for. Nick told me everything i needed to know. He ordered the mattress: a twin, Ashley mattress. Nick explained how it would be brought to the store. Nick is efficient, kind, knowledgeable, and responsible. I enjoyed buying the mattress at Ashleys because Nick made the experience perfect. Thank you!

We purchased a bedroom dresser on Sat July 6th. The sales person was Joseph Hicks! He was very kind helpful and enjoyable while we placed the order ! Thanks everyone at your W Saginaw store.Lansing!

I have such a terrible experience with Ashley store. We bought a 7 piece sectional recliner, genuine leather. It was a pain for us. It had a manufacturing defect.I would never go to Ashley Store, it was a first time but very bad experience. 👎

The staff members were extremely helpful and knowledge. Their pleasant attitude made the whole experience pleasant.

Ray was great to work with was helpful and understanding. The whole experience was easy and quick. Great guy to work with

Great experience when purchasing some furniture at Ashley the salesman Nick was very good and caring. It was a blessing to talk to him..and the CSR Airkkah was helpful. Thank you

Kim was great. Let me shop on my own and gave me a great price

Nice people my sales person Kim was great

Kim did a really good job with customers service and helping me with what I wanted and getting me a really good deal thank u

Lara helped us find exactly what we were looking for!!

Our Saleslady Kim was great. She listened to our needs and pointed us in the right direction for our new couch without be pushy or trying to sell us anything we did not need.

Dameyon and the rest of the staff were very helpful and friendly. Over all a very pleasant experience.

Ray was awesome! He gave us a lot of really useful tips and gave us a great deal right off the bat. We didn't have to haggle at all, and I really appreciated that!

Went shopping here for a sectional and they had the largest and most affordable selection we’ve seen yet. We were helped by Ray who was excellent at his job- we appreciated how friendly and accommodating he was without being pushy. He offered us a great price and multiple financing options. We will be back and will be sending family here as well!

Huge store with tons of bed frames, bedroom sets, dining tables, and mattresses. Lots of workers around if you have any questions or concerns. They do push taking a loan or credit card out for furniture, which I cannot recommend

Scott went above and beyond. We were very indecisive and made several trips to the store. He knew what we wanted and got the best deal possible for us.

I had a great experience with this company and their customer service was excellent

Scott Barrett was very friendly and very easy to talk to. He was knowledgeable about what was in stock and what the availability of what was in the price range I was willing to spend. His attention to detail on mattresses was impeccably and should be noted he cares about what is clients are looking for.

Great service, products and pricing... highly recommended..

Scott was amazing, bought a new couch and coffe table and got me an amazing deal. Will be returning .

Employees were awesome, especially Lara. I was pleased at how well I was taken care of and I got a great deal on my purchases. I’ll definitely be back.

Very friendly and fast service

Thank you to Kim, Dameyon and the rest of the crew for taking great care of grandma when she is in. She is 87 and she never stops talking about how well she is treated and how professional they all are! Your kindness means a lot..

Kim and Arikka were fantastic! We appreciate all their help and kindness!

From the moment I walked in I was welcomed. Scott took care of Me immediately and was extremely professional. I did right by making my purchase with Ashley's.

Ray was amazing, he answered all our question. I would recommend him and Ashley store to all my friends

Went in looking for an ottoman and they did not have it but ordered it for me online. Made it easy and quick. Thank you.

I went to look for a mattress and a new couch and left completely satisfied and so happy! Ray and Maria were wonderful while trying to pick out a mattress, and Maria was so great while helping me pick a couch. The checkout process with Maria and Arikkah was so smooth and all my questions were answered. So appreciative for all the help I received!

Corey was a great help. He's the greatest. So glad he assisted me regarding what I needed Thank you.

Great team

I appreciated their respect to our specific measurements and style of furniture. We moved into a small living room area and needed a couch that was comfy but not too big. Although we ended up picking the couch we wanted online, they still showed us similar options to get a good idea.

Great service! Scott was great and assisted us in our purchase and Kendal went above and beyond to meet our needs!

Ed was great at Ashley's. Explain thoroughly. Let's hope I do not have any issues with the warranty in the future. I hope the extra expense will be worth it.

It was frustrating getting the furniture here but it was worth it and the sales team was very nice and pleasant. I'm guessing their delivery system was malfunctioning but either way we have some beautiful furniture now ☺️

Had to change my view. Made purchase with Kendall 2 weeks ago, told we'd have our bed a week later coming from Jackson, still no bed. End week told it's on back order, week later, no bed, still today 6/10/24, and told another 3 weeks. WOW! BAD CUSTOMER SERVICE and RELIABILITY! And again people Kendall (store mgr) dropped the ball again. Still today, say he says it'll be delivered, not there, no call to customer, no text, no email, no update to customer. His service and word is NO GOOD

Lara really went above and beyond for us. Thanks for making our mattress purchase so easy!

Dameyon was super helpful and friendly. Highly recommend!

I had Eddie as my sales representative and he was very polite and patient with us, I came in to buy a dining room table and look at a couch and he made it a very easy experience for us

Kim provided great customer service and product knowledge helping us find the right couch, and a great price! Thank you Kim!

My experience was very pleasant and professional. Done within a timely matter, and I am looking forward to my new purchase. Thank you.

Got a great deal and Scott and Arikkah really helped me out. It was busy but Scott still worked with me and helped me find something in my range!

Great experience. Lara was wonderful and a great help in choosing the couch

Scott was a great sales rep. He was low pressured and allowed us to make our decisions. He explained the stores promotions to benefit us. We are pleased with our purchase and service

Friendly service, no pressure, good product selection. Very knowledgeable salesperson. And good prices!

Ray was amazing! He was very attentive and patient with us and helped us get furniture we were absolutely in love with!

Amazing service and selection. Scott helped me get the perfect setup for my home!

Eddie and Zak were very helpful and got us a great deal. Great experience

Repeat customer with Ray, he’s a great guy!

Ashley sells the Montage warranty knowing they won’t cover any repairs. We bought a sectional two years ago and the frame broke and they are claiming it’s normal wear and tear. The warranty is a scam. I’ve been fighting with them for 3-4 months and they are still denying even after I’ve sent them multiple pictures and paper work as a stalling point. They even denied it before a tech even came out. I fought for a tech to come and he said yeah it needs to be repaired and would order the parts. Come to find out they denied the tech too without even contacting me. I had to call for a status update and was notified oh sorry our techs can’t authorize anything. Really then why have them at all. Stop selling the scam warranty that doesn’t do anything. You are stealing people money period.

Thank you Dameyon and Aleah for being so helpful and professional you two were great !!!🙂

I loved Ed & Zak helping out finding the right bed in our budget. It made me comfy, not tense, like I had originally thought. Thank you so much!

Kim was very helpful, she has a pleasant personality,was not a aggressive salesperson following you around the store but always available to answer questions and explain the stores products. She made or visit a pleasant shopping experience.

Ed sold us an awesome sectional. He let us browse by ourselves and was available for questions and to run numbers. While we haven’t received our furniture yet, we’re very satisfied with the experience.

I just bought my first sectional from Ashley furniture. I’d just like to say I went to furniture row in lansing and I was basically laughed at for going in and looking at “one of the most expensive couches”. (Let me kindly state that the couch I got at Ashley furniture was way better quality!) At furniture row I Was asked if I ever bought anything expensive like that. When I went into Ashley furniture in Lansing I was kindly met by a woman named Lara! Lara is lovely. She welcomed me like any other customer and didn’t treat me differently for my age or the way I dressed. She most definitely didn’t ask me if I could afford anything specific instead She walked me around the entire store showing me every couch from expensive to not expensive. I ended up falling in love with a sectional that was actually the same price and the one at furniture row but Wayyyyy more quality! I couldn’t thank Lara enough for helping me find the perfect sectional for such a picky girl. I highly recommend if you go to Ashley furniture you check out with Lara! She is so kind welcoming and will make you smile and not want to leave till you find the perfect one! Her patience went above and beyond when we walked through the entire store and back around again just to find the perfect sectional for me.

Good customer service very helpful and very professional

Very helpful. Found exactly what I need with my description and measurements 😊

S/o to Dameyon & Zak for their awesome Customer service, i recently moved and needed last minute furniture, Dameyon found us a great couch for a great Deal ! Highly recommend you stop by Ashley and see these two if you’re ever in need of furniture, They made a very high stress time, Very Stress free Thank you guys !

Thank you Scott & CSR Arikkah, loved the deal we got on our two recliners.

Love this store! Scott is very attentive but not pushy. Aleah is a sweetheart and makes the checkout process easy-breezy. Thanks Ashley, You Rock!!

Yasmany and Eddy were fantastic! Quick delivery and careful not to scratch my floors!! 10/10 satisfaction! 🙂 love the sofa too.

Kim is great! Highly recommend product and store too!

Very friendly service. Explained everything in detail. Worked within my price range. Eagerly waiting for my furniture to arrive!

My daughter bought a $3400.00 couch they replace the cushions the new cushions are all on even what a joke.... Worst purchase ever!!!

I ordered a dining table and 4 chairs with an arrival date. I called for over two months to check on arrival status. I was told each time it would be in the store in a couple of days, but never received a phone call. Finally, after being hung up on by in store customer service and then by my sales person, yes, my sales person, I contacted my credit card company. Poor customer service and no communication.

This review is not a reflection of this store specifically but of the company as a whole. I’ve tried leaving a review on a product and apparently the reviews are screened or something because all you see are the good reviews on there and the honest one I tried to leave is not there. As a company they have no follow through or follow up. I ordered a swivel rocking chair that also reclines online. When I received it and put it together, the chair leans forward making it hard to rock in it and impossible to recline because the footrest gets stuck from the chair leaning so much. I tried reaching out to the company to see if there’s a simple fix to this, no response. I opted to return it. I called customer service and the person said I will not be responsible for shipping since the chair is not working as intended. Someone else emails me the instructions for the return but says I am responsible for the shipping. I email back telling them that the customer service rep on the phone said we didn’t have to pay for shipping. They emailed back and said they will pull the audio recording of the phone conversation to confirm and get back to me. No response again. I’ve called again and asked if I can take the item to a store to return it and skip the shipping altogether, they said it has to be shipped back if it’s bought online and they would review the phone conversation and get back to me. And again no response.

Orlando and Eddy delivered our furniture. These guys came with a can do attitude and no door was going to defeat them. Ray made sure we got the best deal for what we wanted and the experience as a whole was great.

Tyler was great!! He helped us find a couch that we loved and worked within our budget. I would definitely come back again!

Very excellent experience, all the way around. Top quality furniture and sales reps!

Jordan was great. We bought a sectional sofa along with the king size tempurpedic mattress and power bade and felt we got a great deal. We really felt that he explained everything we were getting in a way that we understood it all. Good job Jordan.

Yasmany was very professional and courteous

Purchased a couch from here and it has honestly been the biggest pain since we purchased it back in 2023. We were told it would be about 6 weeks to come in. It kept getting pushed out and pushed out for months. We finally received it, albeit after many run around phone calls, and were happy. After a short time of having the couch, one piece completely had the inner support snap out of nowhere. We were able to get a tech out, but again it took some rescheduling. They came out with a replacement cushion because they didn’t listen to what we stated was wrong. Once they determined it was more than a cushion, they had to schedule yet another day to come pick up the piece of the couch and repair it in shop. In addition, we paid extra money for the warranty that covers stains as life happens and we usually have company quite often. We had quite a large stain on the couch and called to get it taken care of. We have now been rescheduled FOUR times and are now pushed out through Mid April for the cleaning service with no real guarantee it’ll happen that day. If you enjoy getting the run around and having things pushed off because they don’t want to send a tech to your area for just one person, this place is for you. Otherwise, stay away!

Had to come back in and do a protection plan and pick out some more furniture.At first I was getting the run around.Make me upset.Then I got a hold of Kendall, then, when I went in on Saturday, Hogan took care of me she can tell. I was a little hostile. She calmed me down and took care of me very well. Made my experience better. Thank you, Hogan and Kendall.

Yasmany did a great job it was easy and simple!

I had a great experience furniture shopping at Ashley's yesterday, the entire staff was friendly and especially Aaron who truly went above & beyond to make sure I was accommodated right. Really made this entire moving in & furnishing process nice and easy for me.

Our delivery was easy and quick! Yasyony and his team kept me well informed and were efficient and careful with my new furniture.

Scott was a pleasure to work with! Very helpful and near to answer questions but gave us space to look.

We walked in knowing what we wanted, we had done all of our homework online. Eddie was super friendly and knowledgeable. He ordered our living room set and gave us a great deal on it!

Worked with Kim over the course of two days to furnish multiple rooms in our house. She was super patient and helpful in making sure we got the best deals for our needs.

I always have a great experience at Ashley’s Furniture, from Sales to the Delivery team everyone is helpful I would highly recommend Ashley’s to anyone in the market for Furniture!

Eddie was a professional, gave me time to look everything over, then helped with my final decision and checkout was so easy. Nice clean store and an enjoyable shopping day!

You may be tempted to shop around but you need only to step into Ashley to find the service and quality you are looking for. The Floor Manager Dameyon listens to your needs and offers valuable advice to find you the best deal. Arrikkah is also very friendly at the front desk. If you’re looking for great pillows and bedding, Purple is the way to go! We are satisfied customers and you will be too!

Stop searching the internet for furniture. Get in your car and go to Ashley Furniture and ask for Kim Markoff. We shopped all day around lansing and finally found the couch we wanted and Kim worked miracles to get us the best deal. Very professional and knowledgeable about her craft.

I ordered a Futon Sofa in Navy with velvet material. I received a ugly dry green in linen material sofa, that looked like it itched when you sit on it. The customer service was horrible. All that they would tell me was I would hear in 3 to 5 days about the return. They couldn't tell me when I would receive the sofa I ordered. I finally spoke with a supervisor and quess what. The sofa I ordered was now out of stock, so they just sent me whatever. This is beyond ridiculous.

Kim at Ashley did a wonder job!! There was no high pressure; she took the time to answer all our all our questions and got us a great deal. We plan on using her in the future for all our furnishing need!!!

I am very disappointed in the level of service and the run around that I was given. It has been over 30 days we have been waiting to have a bed frame set up. This is after calling 7 to 8 times to talk to a manager to get this situation addressed. With that said, when I said I wanted to return the frame bc it we have been waiting for over 30 days we were told that they are still going to charge us the restock fee. Restock fee for something that is still in boxes and NOT set up due to us waiting for a part to be delivered. Over priced and I would never order something from them again. Awful service from hounding store sales rep to delivery department "customer" service in Lansing and Jackson.

Salesperson, Lara, was very knowledgeable when we came in to buy a mattress. We're excited to make the change.

Great place to find ideas for redecorating rooms in your house and find creative ideas for your home

I had a very good experience buying furniture from Ozzie. He took the time to answer all of our questions and was very knowledgeable.

Kim and Alia were excellent and extremely helpful with our purchase. Best customer service I’ve experienced in a long time! Thank you!

Our salesman Tyler was very patient and knowledgeable. He helped us find exactly what we wanted within our budget. The store was clean and inviting. Will definitely come back.

Nick and Ed are wonderful! No pressure sale and so helpful. Got what we wanted! They made shopping for a sofa a delightful experience.

It was a nice experience. The salesperson was kind, patient, and very helpful!

Quality-Price relationship is not very good. Staff was not helpful at all. They used to put way more effort into selling, I will rather shop online if I ever do, never in person. I have had a couple of experiences, awful service.

It was really nice shopping here. There is a lot to choose from, and even though what we saw online wasn't in the store, they were still able to get for us and got us discount on top of that. The salesperson we dealt with was nice and quick. I don't even think we were there an hour and we love our new bedroom set!!

Ashley furniture has everything you are looking for. See Ray Gedeon if you go in. He will truly treat you like family. Great guy. He will go out of his way to make sure you are getting what you’re looking for and will get you the best deal on your selections.

Great People to deal with

Angela was so very helpful! We found a living room set we love and the whole process went smoothly! That was the purchasing process…. This is after….. Ordered a couch with chaise, ottoman, and chair. Couch gets delivered with the wrong color chaise. Sounds like the chair was lost somewhere and I was told that I need to call the store and have them reorder it, and it’s already been 4 weeks. Another 3 weeks later, I call the store and they have the chair ready for pick up. But delivery isn’t included because they only deliver one time! The day the couch was delivered it was an all day affair!! Now dealing with this!! The manager said he’d make it right and we could stop into the store. Went in and he gave us a $200 credit. Well, ok, we spent $2,200, only got $225 in discounts to begin with, plus paid for delivery. But I’m trying to be nice! Pick out an accent table for $249 and rug $239. Purchased both off the floor. Get home and look online, the rug is on sale for $180 and the table for $110 not assembled. But we bought it off the floor, so the price should be the same as online!!!! So really, no, we did not get a $200 credit. I just called to find out when our chair is getting delivered and the person tells me they are waiting for the ottoman and table and rug!! What the heck!? We have those!!! That’s when she told he that delivery is only one time! Are you kidding me!! No manager is working right now because it’s 6:15pm! Again, it’s retail, are you kidding me!!! And now here I am, BBB reviews, Google reviews, Bing Reviews. Wish I would have read these reviews before shopping there. I will make sure others do!!! No way someone spending over $2200 should get this kind of run around for 7 weeks!!! Or spend any money!!! We didn’t ask for any discounts, didn’t haggle, didn’t even complain much.

Scott spent the time to ensure I found something I liked and got the best deal for me.

Very nice showroom, got very good help from Nick!

Nick at Ashley in Lansing was very helpful in helping us evaluate mattresses without being pushy. When he didn’t know something he checked. Highly recommend.

Our salesman was so great and patient 😊

Lara and Wednesday were phenomenal people to work with! We found the perfect couch for our tiny living room. Can’t wait for it to be delivered!

Great guy very helpful