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Ashley Store | Lansing, MI 48917
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Lansing, MI represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to our Ashley Store in Lansing, MI!
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What our customers say
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Had a wonderful sales experience however service / warranty dept is horrible. Purchased a purple mattress many months ago and it has a very large indentation in the mattress. Purple mattress indicates you must Start the with the location where you bought the mattress and file a claim. Service department has a voicemail that’s full, Therefore, you can’t leave a message and no one answers the phone. Called customer service and the girl on the other end argued with us that purple mattresses don’t have a warranty. After five minutes of discussing that with her, we asked to speak to a manager. During the transfer process, the call was dropped x2. Call back a third time and she indicated that she would have someone call us. That was five days ago and we still have not heard anyone despite leaving yet another message for someone to call back. It’s unfortunate for the sales people that they don’t have a warranty / service department that holds up their end of the bargain. That will be the last thing we buy from Ashley furniture in Lansing and will be sure to tell purple mattress when we finally get a claim going through them about the experience that we’ve had. Buyer beware !!
The shopping experience was pleasant and low-pressure. I found a sofa I liked, and I am awaiting delivery. Sales manager was delightful.
Tony was very helpful and patient. We enjoyed working with him.
Ray Gideon was wonderful. He was very friendly, professional and knowledgeable about the furniture he sold us. We are very pleased and looking forward to receiving our new furniture. My experience with Ashley Furniture in Lansing has always been wonderful. We will purchase from them again in the future.
It was my first time at Ashley Home Store. The first person I saw was Tony; I went directly to him with my questions and he was very polite and helpful. He made himself available as I strolled through the store looking for the items I needed. He assisted in confirming the pricing and in writing up my order. Tony and Mallory (clerk) took good care of me! Thanks Caprice D
I visited the store a few months ago to look at mattresses and living room furniture. I worked with Scott. He was helpful and very knowledgeable about the inventory. I can back today, Scott remembers me, I reviewed my options, bought a mattress and reconsidered the living room furniture. I will be in to purchase the desired pieces from Scott.
When I came into the store it was nice to be greeted and ask what I was there for. I've never seen this before and I really loved that. I had called earlier in the morning and spoke with Ray and told him what I was looking for. When I arrived and spoke with Ray. Ray was very helpful in showing me the lift chairs and letting me try them out. It was a hard decision to make which one I wanted. Ray was very professional and helpful in helping me pick out my lift chair. I would recommend Ashley Furniture Store and Ray as the person to help them. I would rate my experience as 100 out of 10.
Very friendly and knowledgeable.Answered all questions quickly. Checkout was easy and quick! Will probably purchase products again.
Ray is my go to person when I need new furniture! He is so helpful, friendly and patient with the needed measurements to fit our space. If there is ever a problem with delivery or follow up with the furniture Ray is always there to assist. He is why I keep coming back to Ashley Furniture.
Alex was great; helpful, knowledgeable, and low key.
M&V delivery service was phenomenal! Quick & easy!
Absolutely amazing and astonishing. Furniture decor. I love shopping at Ashley‘s with my husband. Dameyon always does a fantastic job of helping us. And Kendall is an impeccable manager. Does a lavish job of overseeing our purchases! And makes sure we love and are completely satisfied with everything
Sabrina helped me the minute I walked in the door Found the reclining couch I wanted and a perfect love seat that was clearenced. Very helpful and friendly I highly recommend Adhleys !
Great service. Everyone was so nice. Very happy with my purchase of a sectional sofa. I want to make a special point of thanking my sales Rep Marshune and customer service representative Aleah for their outstanding job in helping me with my purchase. I highly recommend Ashley Furniture
Entire process was effortless, thanks Ray.
Lara was friendly and spent time working with us to determine which furniture would meet our needs.
Ed helped me find just what I was looking for !
Ashley furniture on W. Saginaw Highway is the absolute best top tier furniture outlet in Michigan point blank period. My wife and I do all our home shopping here. Kendall does an amazing job of overseeing Ashley’s as well as Dameyon is a fantastic sales associate and we always use him! He is professional and always gives us the best deals! I would highly recommend Ashley furniture on W. Saginaw Highway.
Dameyon and Ed were very helpful, professional and courteous. They made us feel at ease and answered all our questions.
Very helpful
Very pleasant and great service! Our Salesperson Ray was very helpful answering our questions and especially helping us with our mattress selection.and new bedroom set. Our Customer Service Representative was courteous and prompt with our purchase. Would highly recommend this store!
Salesman Ray was very helpful with our purchase.
I bought an astonishingly comfortable couch and mattress from Ashley Furniture Dameyon did an amazing job I would highly recommend him. He was kind and knowledgeable. Also, Kendall is the best manager ever! He did fantastic!
Professional, friendly, knowledgeable and committed to ensuring a customer is informed. Daymeon is the best!
Dameyon was my sales rep, whom was so helpful when applying for financing and answering every question I sent his way. Every single human that works in this store is great. From when I walked in to when I was leaving. Everyone was so very helpful, with any questions I had and being patient because I had all three of my kids with me. I will be absolutely be purchasing more items here. This was such a pleasant experience. I’m excited for my furniture to be delivered!
One of your employees or managers I wasn’t sure on her name tag but her name was Aleah, she was very unprofessional & disrespectful also very loud & had airpods on which seems very unprofessional for a 4.7 star review store…I would not recommend asking her for help. The other employees were nice & amazing except her.
We had a great experience at Ashley Home Furniture buying our new mattress. Ray the salesman was very informative, but not pushy or high pressure to make a sale.
Overall good experience! They were quick with helping us and were helpful taking the furniture to the car. Communication and friendliness of staff could improve.
Ed Gedeon greeted us when we arrived and maintained excellent high help low pressure engagement. He answered all of our questions and researched additional information for us. Two days later, we came back and purchased a sectional sofa and center cushion that exactly met our needs. Ed was a fantastic help and even helped me load one of the pieces of furniture in the car. I would recommend this Ashley store to anyone who was looking for a great piece of furniture at a great price with first class customer service.
Dameyon was very helpful and knowledgeable of the furniture. It was a good experience.
We went to several furniture stores looking for a new sofa after moving into our new house. After 2 visits to Ashley, we had narrowed it down to 1 choice. With the help of our wonderful salesman, Ray, we were sure we had made the right decision. He also helped us find the perfect storage table that we will use as an ottoman as well. The CSR, Arikkah, was super friendly and quick to get our purchase completed. We will definitely be coming back to Ashley for any future furniture needs.
Awesome service, very patient as i was undecided, (RAY) was super patient pulling out multiple beds for me to try. Just top notch...
We purchased a six person dining room table and we’ve owned it for a year. It turns out the table isn’t wood as advertised but instead is only a veneer. Having that said you cannot get any moisture on the table as it swells and warps. Very disappointed because of the amount of money spent and feel that we were misinformed. I won’t buy from them again.
M&v fast delivery
M&V fast perfect service!
M&v fast delivery installed our furniture perfectly. Looks great!
Great experience, no hassle salesman!
MV did an excellent job with my delivery and set up for my furniture from Ashley
great delivery and assembly- M&V staff did the delivery and they were super fast and even helped me clean the couch first!
M&V Delivery USA. Orlando and Thomas were wonderful delivery men. Very polite and answered all my questions. Even when a piece of furniture disnt fit they were more than accomodating.
M&V came and dropped off my furniture and was quick fast and easy!!!!
M&V Fast Delivery
Lara was friendly, helpful and supportive. Thank you!
M&V fast delivery. Great service.
M&V fast delivery great service, very fast and polite
M&v Fast Delivery USA Excellent service and fast Thanks JiAnn Harris customer
M&V Fast Delivery was excellent in setting up my living room delivey
Ray and Arrikka were very pleasant and professional. Ray answered my questions promptly and accurately. Offered choices I had not considered and helped guide me to my final choice. Arrikka was friendly and efficient in processing the sale.
Excellent service....would come back again!
An overall good experience. Disappointed that the instore prices were so much higher than online. I did get the online better price after asking. 3-4 week potential wait time was much longer than I was expecting.
Service was great everyone was very helpful
Good job!
Ashley furniture by the Lansing Mall has an amazing selection I buy all of my furniture through Ashley‘s in Waverly! I am so grateful and comfortable for my furniture. I feel so relaxed in my home. I got a very cozy reclining couch and a phenomenal bed. Best bed I’ve ever owned. I could not recommend Ashley‘s in Lansing enough! It is the best furniture outlet of all time ask for Dameyon!
Dameyon was polite ,professional and knowledgeable. If I had a business I would hire him in a minute.
Great experience. I was looking for modern furniture and decor and was working with Roy. He was attentive without being pushy, just really helpful and attentive. I plan to go back for more items as I just bought a new house.
Service was extremely good. Great people to work with.
MV Fast Delivery
Good selection, easy to use Kiosk. Only issue was they told us 3-4 weeks pick up and the paper they printed out showed 6 weeks
Very quick and efficient and no damage! Helpful guys
M&v fast delivery did a great job with bringing the furniture in and arrange it according my choice. Attention to detail was great !
M&V Fast Delivery setup my furniture very fast and efficiently with no issues .
Was greeted right away was shown the two couch sets I was interested in and they even priced matched for the couch we settled on saving us almost a grand
Damien, Kendall and Ahmed are the best. My experience working with Ashely Furniture will always get my business.
Awesome experience with Ed at the Lansing location and the delivery service was impeccable!
M and V fast delivery services did a great job delivering our furniture.
Excellent selection and service.
M& V Fast delivery was awesome, on time and great staff! Furniture looks great and they did an awesome job setting it up!
Joe, our salesperson, was very patient and helpful in showing us options without any pressure. The whole team was friendly and fun to interact with. We are eager to see our new secrional in our home.
Mattress removal price to high and delivery took a longer than expected
Very respectful and helpful. I would highly recommend Dameyon
I have been going to Ashley Furniture for the last 3 years and I always ask for Ray. He is kind, pleasant and very patient with my daughter and I when we go in. We can be all over the place. Aleah is always kind as well and very pleasant to talk too! As for our purchases….we love everything we have bought.
Genuinely friendly and helpful without the pressure and attitude of the used car salesman. Joe is great.
Lara was knowledgeable and very patient and helpful as we hashed out our selections. She made the experience fun
I would give the store associates a 4.5 but the service warranty portion of the company gets a -3 from me for sure. Went and bought a $3k sectional less than 4 months ago had service here twice now as the console no longer works. Called service 5 times left messages never got a call back, finally went into a store and got them to start the service request. Finally got someone here 3 weeks later just for them to say yes it’s broken I’ll forward it to the higher ups to get parts ordered. So here I am still unable to use the reclining portion of my couch for god know how much longer. This places service is a joke
An amazing experience , this was my boyfriend Ethan and I’s first time shopping here. we just planned to browse some items for house shopping and i was sold on a sofa i really liked. extremely great management and crew! so friendly and offered extra care services:) i bought a mattress and sofa and didnt spend my whole pocket lol; very communicative team! i will for sure come again
Very pleased, that's why I returned and most likely will again. My sales rep both visits was Dameyon and while there is a lot there that is really not my personal preference, I have been able to tell him what I am looking for, what I want and he worked to get it for me.
Ray was fabulous in helping me find what I was interested in - sofa, recliner and mattress. Very informative but not pushy - exactly what you would want in a representative for your company. The value was there in our purchase as well - well within our price limit. Haven’t had delivery yet so cannot comment on that.
Great store, selection, & prices. Tony was fun and professional to work with.
Nice peolpe , very helpful amd Joe the sales person was great
Great service and very nice people
He was a great guy:)👍
My wife and I had a great experience at this Ashley store. Ed was very attentive and proactive to address our special delivery request.
Process was fast as was Delivery
Everyone was very sweet
M&v fast great service and even better smiles
Great experience with M&V moving services!!
The two gentleman from M&V were amazing! They were early, professional and were sooooo nice to my dog (extra points). The set up was quick and accurate and they cleaned up and took packaging with them. I would recommend them to anyone! Suck wonderful people!!
Had a great experience shopping for a new couch. Ray was very helpful and knowledgeable during the entire process
M&V Fast Delivery just delivered my furniture and I could not be more excited!!!! The quickest and most informed delivery, and they took care to even set everything up for me. Couldn’t recommend Ashley Furniture and M&V Delivery enough!!
Lara was incredibly friendly and helpful. She was patient and took the time to listen to our needs. I am very happy we connected with Lara when we first walked in the store!
Tony and Ed and the entire staff went above and beyond. A great experience.
Ray was very helpful to my wife and I in finding the right sofa and loveseat for our living room. We will definitely return for our future home furnishing needs.
Joe was professional and curious very kind helpful and great sells person
Lara was awesome! She was personal, understanding, and on top of all deals/prices. I recommend everyone going to see Lara at Ashley Furniture.
Wonderful experience with Ray, very helpful and very excited to help.
Lara was such a fun and helpful sales rep. She gave us space to browse but made herself available to answer our questions/offer us suggestions. She didn't make us feel any pressure to buy and even took time to sit and have a pleasant conversation with my partner and I. The store had a nice selection of furniture at reasonable seeming prices. Overall happy with my experience.
Ray Gideon was extremely helpful and knowledgeable of all products. He will not lead you the wrong direction and will make sure you are making an affordable and smart purchase to suit your needs
Ray was super friendly and efficient. We were in and out and got exactly what we wanted!
Awesome job, love the new mattress can't wait for it to be nap time 😴 😀
M&V Fast Delivery USA: Right on time. Great updates when they would be arriving. Super fast. Very kind and professional!! Would use them again.
Had a good experience with Ed G who was the salesperson on the floor who got us in and out of the store pretty quickly the prices were reasonable as well. Also thanks to Arrikah who helped check us out with the purchase at the desk she was also very helpful and nice. Now just waiting on the furniture to be delivered. Thanks.
Very pleased to have gone in the store today. Joseph helped us to choose some good deals
Highly recommend Ashley HomeStore - Lansing! Dameyon and Arikkah took great care of us and made our experience smooth and easy!
Dameyon was a phenomenal salesman. Made the purchase, paperwork and everything smooth. Highly recommend.
Dameyon is the best! So helpful!
My experience at Ashley was absolutely wonderful! Lara was a peach, very helpful, courteous & fun. I would definitely recommend Ashley & Lara to anyone & everyone!
Thank you Ray I havent had a good nights sleep in over 10 yrs been sleeping like a baby last week now
New guy was nice but a little inexperienced, took hour and a half to purchase two bed tables, so a 3 for not training him better and a 5 for the actual product
Joe was very helpful and patient. He got us the dresser we needed. Good job Joe
Ray was very friendly and great to Work with. The store is always nice and clean.
Outstanding, I mean outstanding service received by a lady today. I guess her name is Kim. My eife and I will go back to this shop just because the extra mile she went to help us! Thanks a lot!
Lara was wonderful! I knew what loveseat I wanted and she found it, in stock. I’m able to get it in a couple of days! I’ve wanted the Ashley loveseat for a year! It’s finally mine!! Thanks, Lara!
Ray was a very good salesman. Very friendly, not pushy at all. Great experience.
Nick was great! He was kind, friendly, and honest with his feedback.
We shopped at the Ashley’s store today. Kim took great care of us. She was very patient with us, gave us plenty of time to look and compare prices. She did an amazing job.
Nick is an excellent employee. He found the mattress I was looking for. Nick told me everything i needed to know. He ordered the mattress: a twin, Ashley mattress. Nick explained how it would be brought to the store. Nick is efficient, kind, knowledgeable, and responsible. I enjoyed buying the mattress at Ashleys because Nick made the experience perfect. Thank you!
We purchased a bedroom dresser on Sat July 6th. The sales person was Joseph Hicks! He was very kind helpful and enjoyable while we placed the order ! Thanks everyone at your W Saginaw store.Lansing!
I have such a terrible experience with Ashley store. We bought a 7 piece sectional recliner, genuine leather. It was a pain for us. It had a manufacturing defect.I would never go to Ashley Store, it was a first time but very bad experience. 👎
The staff members were extremely helpful and knowledge. Their pleasant attitude made the whole experience pleasant.
Ray was great to work with was helpful and understanding. The whole experience was easy and quick. Great guy to work with
Great experience when purchasing some furniture at Ashley the salesman Nick was very good and caring. It was a blessing to talk to him..and the CSR Airkkah was helpful. Thank you
Kim was great. Let me shop on my own and gave me a great price
Nice people my sales person Kim was great
Kim did a really good job with customers service and helping me with what I wanted and getting me a really good deal thank u
Lara helped us find exactly what we were looking for!!
Our Saleslady Kim was great. She listened to our needs and pointed us in the right direction for our new couch without be pushy or trying to sell us anything we did not need.
Dameyon and the rest of the staff were very helpful and friendly. Over all a very pleasant experience.
Ray was awesome! He gave us a lot of really useful tips and gave us a great deal right off the bat. We didn't have to haggle at all, and I really appreciated that!
Went shopping here for a sectional and they had the largest and most affordable selection we’ve seen yet. We were helped by Ray who was excellent at his job- we appreciated how friendly and accommodating he was without being pushy. He offered us a great price and multiple financing options. We will be back and will be sending family here as well!
Huge store with tons of bed frames, bedroom sets, dining tables, and mattresses. Lots of workers around if you have any questions or concerns. They do push taking a loan or credit card out for furniture, which I cannot recommend
Scott went above and beyond. We were very indecisive and made several trips to the store. He knew what we wanted and got the best deal possible for us.
I had a great experience with this company and their customer service was excellent
Scott Barrett was very friendly and very easy to talk to. He was knowledgeable about what was in stock and what the availability of what was in the price range I was willing to spend. His attention to detail on mattresses was impeccably and should be noted he cares about what is clients are looking for.
Great service, products and pricing... highly recommended..
Scott was amazing, bought a new couch and coffe table and got me an amazing deal. Will be returning .
Employees were awesome, especially Lara. I was pleased at how well I was taken care of and I got a great deal on my purchases. I’ll definitely be back.
Very friendly and fast service
Thank you to Kim, Dameyon and the rest of the crew for taking great care of grandma when she is in. She is 87 and she never stops talking about how well she is treated and how professional they all are! Your kindness means a lot..
Kim and Arikka were fantastic! We appreciate all their help and kindness!
From the moment I walked in I was welcomed. Scott took care of Me immediately and was extremely professional. I did right by making my purchase with Ashley's.
Ray was amazing, he answered all our question. I would recommend him and Ashley store to all my friends
Went in looking for an ottoman and they did not have it but ordered it for me online. Made it easy and quick. Thank you.
I went to look for a mattress and a new couch and left completely satisfied and so happy! Ray and Maria were wonderful while trying to pick out a mattress, and Maria was so great while helping me pick a couch. The checkout process with Maria and Arikkah was so smooth and all my questions were answered. So appreciative for all the help I received!
Corey was a great help. He's the greatest. So glad he assisted me regarding what I needed Thank you.
Great team
I appreciated their respect to our specific measurements and style of furniture. We moved into a small living room area and needed a couch that was comfy but not too big. Although we ended up picking the couch we wanted online, they still showed us similar options to get a good idea.
Great service! Scott was great and assisted us in our purchase and Kendal went above and beyond to meet our needs!
Ed was great at Ashley's. Explain thoroughly. Let's hope I do not have any issues with the warranty in the future. I hope the extra expense will be worth it.
It was frustrating getting the furniture here but it was worth it and the sales team was very nice and pleasant. I'm guessing their delivery system was malfunctioning but either way we have some beautiful furniture now ☺️
Had to change my view. Made purchase with Kendall 2 weeks ago, told we'd have our bed a week later coming from Jackson, still no bed. End week told it's on back order, week later, no bed, still today 6/10/24, and told another 3 weeks. WOW! BAD CUSTOMER SERVICE and RELIABILITY! And again people Kendall (store mgr) dropped the ball again. Still today, say he says it'll be delivered, not there, no call to customer, no text, no email, no update to customer. His service and word is NO GOOD
Lara really went above and beyond for us. Thanks for making our mattress purchase so easy!
Dameyon was super helpful and friendly. Highly recommend!
I had Eddie as my sales representative and he was very polite and patient with us, I came in to buy a dining room table and look at a couch and he made it a very easy experience for us
Kim provided great customer service and product knowledge helping us find the right couch, and a great price! Thank you Kim!
My experience was very pleasant and professional. Done within a timely matter, and I am looking forward to my new purchase. Thank you.
Got a great deal and Scott and Arikkah really helped me out. It was busy but Scott still worked with me and helped me find something in my range!
Great experience. Lara was wonderful and a great help in choosing the couch
Scott was a great sales rep. He was low pressured and allowed us to make our decisions. He explained the stores promotions to benefit us. We are pleased with our purchase and service
Friendly service, no pressure, good product selection. Very knowledgeable salesperson. And good prices!
Ray was amazing! He was very attentive and patient with us and helped us get furniture we were absolutely in love with!
Amazing service and selection. Scott helped me get the perfect setup for my home!
Eddie and Zak were very helpful and got us a great deal. Great experience
Repeat customer with Ray, he’s a great guy!
Ashley sells the Montage warranty knowing they won’t cover any repairs. We bought a sectional two years ago and the frame broke and they are claiming it’s normal wear and tear. The warranty is a scam. I’ve been fighting with them for 3-4 months and they are still denying even after I’ve sent them multiple pictures and paper work as a stalling point. They even denied it before a tech even came out. I fought for a tech to come and he said yeah it needs to be repaired and would order the parts. Come to find out they denied the tech too without even contacting me. I had to call for a status update and was notified oh sorry our techs can’t authorize anything. Really then why have them at all. Stop selling the scam warranty that doesn’t do anything. You are stealing people money period.
Thank you Dameyon and Aleah for being so helpful and professional you two were great !!!🙂
I loved Ed & Zak helping out finding the right bed in our budget. It made me comfy, not tense, like I had originally thought. Thank you so much!
Kim was very helpful, she has a pleasant personality,was not a aggressive salesperson following you around the store but always available to answer questions and explain the stores products. She made or visit a pleasant shopping experience.
Ed sold us an awesome sectional. He let us browse by ourselves and was available for questions and to run numbers. While we haven’t received our furniture yet, we’re very satisfied with the experience.
I just bought my first sectional from Ashley furniture. I’d just like to say I went to furniture row in lansing and I was basically laughed at for going in and looking at “one of the most expensive couches”. (Let me kindly state that the couch I got at Ashley furniture was way better quality!) At furniture row I Was asked if I ever bought anything expensive like that. When I went into Ashley furniture in Lansing I was kindly met by a woman named Lara! Lara is lovely. She welcomed me like any other customer and didn’t treat me differently for my age or the way I dressed. She most definitely didn’t ask me if I could afford anything specific instead She walked me around the entire store showing me every couch from expensive to not expensive. I ended up falling in love with a sectional that was actually the same price and the one at furniture row but Wayyyyy more quality! I couldn’t thank Lara enough for helping me find the perfect sectional for such a picky girl. I highly recommend if you go to Ashley furniture you check out with Lara! She is so kind welcoming and will make you smile and not want to leave till you find the perfect one! Her patience went above and beyond when we walked through the entire store and back around again just to find the perfect sectional for me.
Good customer service very helpful and very professional
Very helpful. Found exactly what I need with my description and measurements 😊
S/o to Dameyon & Zak for their awesome Customer service, i recently moved and needed last minute furniture, Dameyon found us a great couch for a great Deal ! Highly recommend you stop by Ashley and see these two if you’re ever in need of furniture, They made a very high stress time, Very Stress free Thank you guys !
Thank you Scott & CSR Arikkah, loved the deal we got on our two recliners.
Love this store! Scott is very attentive but not pushy. Aleah is a sweetheart and makes the checkout process easy-breezy. Thanks Ashley, You Rock!!
Yasmany and Eddy were fantastic! Quick delivery and careful not to scratch my floors!! 10/10 satisfaction! 🙂 love the sofa too.
Kim is great! Highly recommend product and store too!
Very friendly service. Explained everything in detail. Worked within my price range. Eagerly waiting for my furniture to arrive!
My daughter bought a $3400.00 couch they replace the cushions the new cushions are all on even what a joke.... Worst purchase ever!!!
I ordered a dining table and 4 chairs with an arrival date. I called for over two months to check on arrival status. I was told each time it would be in the store in a couple of days, but never received a phone call. Finally, after being hung up on by in store customer service and then by my sales person, yes, my sales person, I contacted my credit card company. Poor customer service and no communication.
This review is not a reflection of this store specifically but of the company as a whole. I’ve tried leaving a review on a product and apparently the reviews are screened or something because all you see are the good reviews on there and the honest one I tried to leave is not there. As a company they have no follow through or follow up. I ordered a swivel rocking chair that also reclines online. When I received it and put it together, the chair leans forward making it hard to rock in it and impossible to recline because the footrest gets stuck from the chair leaning so much. I tried reaching out to the company to see if there’s a simple fix to this, no response. I opted to return it. I called customer service and the person said I will not be responsible for shipping since the chair is not working as intended. Someone else emails me the instructions for the return but says I am responsible for the shipping. I email back telling them that the customer service rep on the phone said we didn’t have to pay for shipping. They emailed back and said they will pull the audio recording of the phone conversation to confirm and get back to me. No response again. I’ve called again and asked if I can take the item to a store to return it and skip the shipping altogether, they said it has to be shipped back if it’s bought online and they would review the phone conversation and get back to me. And again no response.
Orlando and Eddy delivered our furniture. These guys came with a can do attitude and no door was going to defeat them. Ray made sure we got the best deal for what we wanted and the experience as a whole was great.
Tyler was great!! He helped us find a couch that we loved and worked within our budget. I would definitely come back again!
Very excellent experience, all the way around. Top quality furniture and sales reps!
Jordan was great. We bought a sectional sofa along with the king size tempurpedic mattress and power bade and felt we got a great deal. We really felt that he explained everything we were getting in a way that we understood it all. Good job Jordan.
Yasmany was very professional and courteous
Purchased a couch from here and it has honestly been the biggest pain since we purchased it back in 2023. We were told it would be about 6 weeks to come in. It kept getting pushed out and pushed out for months. We finally received it, albeit after many run around phone calls, and were happy. After a short time of having the couch, one piece completely had the inner support snap out of nowhere. We were able to get a tech out, but again it took some rescheduling. They came out with a replacement cushion because they didn’t listen to what we stated was wrong. Once they determined it was more than a cushion, they had to schedule yet another day to come pick up the piece of the couch and repair it in shop. In addition, we paid extra money for the warranty that covers stains as life happens and we usually have company quite often. We had quite a large stain on the couch and called to get it taken care of. We have now been rescheduled FOUR times and are now pushed out through Mid April for the cleaning service with no real guarantee it’ll happen that day. If you enjoy getting the run around and having things pushed off because they don’t want to send a tech to your area for just one person, this place is for you. Otherwise, stay away!
Had to come back in and do a protection plan and pick out some more furniture.At first I was getting the run around.Make me upset.Then I got a hold of Kendall, then, when I went in on Saturday, Hogan took care of me she can tell. I was a little hostile. She calmed me down and took care of me very well. Made my experience better. Thank you, Hogan and Kendall.
Yasmany did a great job it was easy and simple!
I had a great experience furniture shopping at Ashley's yesterday, the entire staff was friendly and especially Aaron who truly went above & beyond to make sure I was accommodated right. Really made this entire moving in & furnishing process nice and easy for me.
Our delivery was easy and quick! Yasyony and his team kept me well informed and were efficient and careful with my new furniture.
Scott was a pleasure to work with! Very helpful and near to answer questions but gave us space to look.
We walked in knowing what we wanted, we had done all of our homework online. Eddie was super friendly and knowledgeable. He ordered our living room set and gave us a great deal on it!
Worked with Kim over the course of two days to furnish multiple rooms in our house. She was super patient and helpful in making sure we got the best deals for our needs.
I always have a great experience at Ashley’s Furniture, from Sales to the Delivery team everyone is helpful I would highly recommend Ashley’s to anyone in the market for Furniture!
Eddie was a professional, gave me time to look everything over, then helped with my final decision and checkout was so easy. Nice clean store and an enjoyable shopping day!
You may be tempted to shop around but you need only to step into Ashley to find the service and quality you are looking for. The Floor Manager Dameyon listens to your needs and offers valuable advice to find you the best deal. Arrikkah is also very friendly at the front desk. If you’re looking for great pillows and bedding, Purple is the way to go! We are satisfied customers and you will be too!
Stop searching the internet for furniture. Get in your car and go to Ashley Furniture and ask for Kim Markoff. We shopped all day around lansing and finally found the couch we wanted and Kim worked miracles to get us the best deal. Very professional and knowledgeable about her craft.
I ordered a Futon Sofa in Navy with velvet material. I received a ugly dry green in linen material sofa, that looked like it itched when you sit on it. The customer service was horrible. All that they would tell me was I would hear in 3 to 5 days about the return. They couldn't tell me when I would receive the sofa I ordered. I finally spoke with a supervisor and quess what. The sofa I ordered was now out of stock, so they just sent me whatever. This is beyond ridiculous.
Kim at Ashley did a wonder job!! There was no high pressure; she took the time to answer all our all our questions and got us a great deal. We plan on using her in the future for all our furnishing need!!!
I am very disappointed in the level of service and the run around that I was given. It has been over 30 days we have been waiting to have a bed frame set up. This is after calling 7 to 8 times to talk to a manager to get this situation addressed. With that said, when I said I wanted to return the frame bc it we have been waiting for over 30 days we were told that they are still going to charge us the restock fee. Restock fee for something that is still in boxes and NOT set up due to us waiting for a part to be delivered. Over priced and I would never order something from them again. Awful service from hounding store sales rep to delivery department "customer" service in Lansing and Jackson.
Salesperson, Lara, was very knowledgeable when we came in to buy a mattress. We're excited to make the change.
Raciel Salinas, our salesperson, made the experience of purchasing our Purple Mattress and Adjustable frame very pleasant and hassle free. His knowledge of the product, sense of humor and patience in explaining what can be a very overwhelming process was the best we've seen in the several stores we have visited. We will definitely be revisiting this store when we go to purchase a new couch.
Great place to find ideas for redecorating rooms in your house and find creative ideas for your home
I had a very good experience buying furniture from Ozzie. He took the time to answer all of our questions and was very knowledgeable.
Kim and Alia were excellent and extremely helpful with our purchase. Best customer service I’ve experienced in a long time! Thank you!
Our salesman Tyler was very patient and knowledgeable. He helped us find exactly what we wanted within our budget. The store was clean and inviting. Will definitely come back.
Nick and Ed are wonderful! No pressure sale and so helpful. Got what we wanted! They made shopping for a sofa a delightful experience.
It was a nice experience. The salesperson was kind, patient, and very helpful!
Quality-Price relationship is not very good. Staff was not helpful at all. They used to put way more effort into selling, I will rather shop online if I ever do, never in person. I have had a couple of experiences, awful service.
It was really nice shopping here. There is a lot to choose from, and even though what we saw online wasn't in the store, they were still able to get for us and got us discount on top of that. The salesperson we dealt with was nice and quick. I don't even think we were there an hour and we love our new bedroom set!!
UPDATE: They scheduled delivery for yesterday between 6pm-10pm and we spent the whole night waiting for them and they just never came! They couldn’t even be bothered to call and tell us they weren’t coming? UNREAL! Seems like they are purposely giving us a hard time at this point. BEWARE - DO NOT DO BUSINESSES WITH THIS COMPANY. We are still out $950+ and have no bed. They clearly do not want to make this right! We purchased a bed set from Dameyon on 11/11/23 and unfortunately what began as a great experience initially has turned into a nightmare for us. Upon purchasing the bed set for our new home we were told it was “in-stock” which was important to us. Once delivery was scheduled it turned out that the headboard was “damaged” or no longer in stock. In retrospect I wish we had just cancelled the order at this time but we decided to wait patiently. And wait patiently we did, as it took 2 months of us sleeping on the floor before the headboard was delivered so we could assemble the bed. Once we finally had all the pieces for assembly we quickly realized the footboard was defective and missing the metal latching pieces internally. Now almost 3 months later we continue to sleep on the floor and the only resolution offered was to continue to wait several more weeks for them to ship a new footboard. Very disappointed and wish we had spent the $2,000+ elsewhere.
Ashley furniture has everything you are looking for. See Ray Gedeon if you go in. He will truly treat you like family. Great guy. He will go out of his way to make sure you are getting what you’re looking for and will get you the best deal on your selections.
Great People to deal with
Angela was so very helpful! We found a living room set we love and the whole process went smoothly! That was the purchasing process…. This is after….. Ordered a couch with chaise, ottoman, and chair. Couch gets delivered with the wrong color chaise. Sounds like the chair was lost somewhere and I was told that I need to call the store and have them reorder it, and it’s already been 4 weeks. Another 3 weeks later, I call the store and they have the chair ready for pick up. But delivery isn’t included because they only deliver one time! The day the couch was delivered it was an all day affair!! Now dealing with this!! The manager said he’d make it right and we could stop into the store. Went in and he gave us a $200 credit. Well, ok, we spent $2,200, only got $225 in discounts to begin with, plus paid for delivery. But I’m trying to be nice! Pick out an accent table for $249 and rug $239. Purchased both off the floor. Get home and look online, the rug is on sale for $180 and the table for $110 not assembled. But we bought it off the floor, so the price should be the same as online!!!! So really, no, we did not get a $200 credit. I just called to find out when our chair is getting delivered and the person tells me they are waiting for the ottoman and table and rug!! What the heck!? We have those!!! That’s when she told he that delivery is only one time! Are you kidding me!! No manager is working right now because it’s 6:15pm! Again, it’s retail, are you kidding me!!! And now here I am, BBB reviews, Google reviews, Bing Reviews. Wish I would have read these reviews before shopping there. I will make sure others do!!! No way someone spending over $2200 should get this kind of run around for 7 weeks!!! Or spend any money!!! We didn’t ask for any discounts, didn’t haggle, didn’t even complain much.
Scott spent the time to ensure I found something I liked and got the best deal for me.
Very nice showroom, got very good help from Nick!
Nick at Ashley in Lansing was very helpful in helping us evaluate mattresses without being pushy. When he didn’t know something he checked. Highly recommend.
Our salesman was so great and patient 😊
Lara and Wednesday were phenomenal people to work with! We found the perfect couch for our tiny living room. Can’t wait for it to be delivered!
Great guy very helpful
Friendly service, great deals, and they work hard to please their customers with high quality product and affordable prices. Try Ashley, you can't go wrong!
Great experience there. Ray helped me with all the questions I had and provided very helpful options to choose from.
They were all very friendly and took extra time to help me get exactly what I needed.
Hodan was absolutely wonderful with everything.... she knew what she was doing and worked so hard on getting me the specials that were available to me. She was super super sweet and was able to make my dream come true. The gal at the counter who setup my accounts was just as nice as can be and helped me through all of my questions. Thank you to both ladies for all of their assistance in making everything fabulous.
Dameyon provided immaculate customer service. Very helpful and knowledgeable to guide us through our purchase. Will definitely go back to Ashley furniture for any future purchases.
Scott did a great job helping us find a couch! Awesome service.
Kim and Corey were both great to work with!
Lara was easy to talk to. Laughed and smiled, real personable.
Extremely friendly, very helpful.
Kim was great to work with and she made my purchase very easy!
Had such a great shopping experience at Ashley! Our salesman was so patient as we picked out a new sectional and dining table!
Tyler was just the right amount of helpful for furniture shopping. He was attentive, but not overly! He was able to get us a great price on a new sectional.
We had a fantastic experience buying a new living room set at Ashley. Dameyon was great. We normally hate going into furniture stores because it feels like the sales people are vultures and you can’t breathe. Dameyon was so low pressure, let us shop around, answered our questions, and we genuinely had a good time with him. I would highly recommend this store and more importantly him personally!
Great customer service. Ray helped us with ordering a bedroom set. Be sure to check online prices versus in store, sometimes in store are way more expensive than online. Other than that, look for what quality you want and order up!
Had a great experience. Would definitely go back.
Angela was very helpful, patient and attentive to my needs. A thoroughly pleasant and helpful salesperson who knew her inventory and was absolutely spot-on relative delivery dates. I hope to shop at Ashley again.
Very nice looking furniture and sales personnel was very helpful and nice to work with
Scott was very helpful and knowledgeable of store. I bought a rug that I am completely satisfied with.
Ray was just absolutely wonderful. He was patient, not pushy. We left looked around at other places came back and bought from Ray
The sales consultant Dameyon was a very big help, I wouldn’t have been able to find the bed for my daughter if it wasn’t for him. Very very very great service.
Kim was great!
Great service and selection
Scott Barrett provided me with excellent service, the best I have experienced at this store and in many years. I would highly recommend this guy!!! Thanks, Mary Chenge
The associate Tyler at the Lansing Branch is very Professional and Helpful, so far I’ve been Very Pleased with my Purchases 😃
Dameyon was and always has been amazing to us!
They were great in helping us pick out a couch. We are very satisfied.
Tyler was very helpful and made the transaction easy.
Perky friendly lovely to work with and knowledgeable.
I had a good experience with Corey and he was very helpful.
Our sales associate Nick was fantastic. Very helpful and great personality. Arikkah at checkout was outstanding as well.
Ed was very helpful and patient and friendly I got want I wanted with his help very satisfied
Very helpful and nice
From the moment i walked in the door Hodan was absolutely wonderful she took her time dealing with me thank you much. Keep up the great work you do 💯💚
Corey is an amazing sales person. He is very helpful. Did not pressure us at all. He moved end tables so we could decide which ones we liked best. This was a very good experience. Will definitely shop here for all my furniture needs. Ask for Corey!!!
Purchased the regent park sectional and we couldn’t be happier with our choice. Extremely comfortable, plenty of room for family and guests. Definitely a napping couch! We had Scott as our salesmen and he was great! We had our two young boys with us and he was so patient, not pushy whatsoever and guided us to what we truly wanted. Ed was the manager and was also amazing. Would definitely do business with them and Ashley again.
Ray was very helpful and informative. As we had been in to see him before he remembered us and was willing to give us the same deal we had discussed before. We left the store impressed with his professionalism and will be back to see him when we are ready for another piece of furniture.
Our sales person, Ozzie, was very knowledgeable and he listened to what the customer was looking for.
Ray greeted us at the door. Listened to what we were looking for and gave us time to wander and look. Offering assistance when we needed it. It was an excellent shopping experience.
Wonderful experience and beautiful furniture. Highly recommend Scott Barrett if you're looking for new furniture
Everyone in the store was very helpful, polite and friendly.
I came into the store with my 2 year old daughter and instantly Ray help me to find a beautiful sectional for my new home. He has great product knowledge, prompt and so friendly to my daughter. Thanks Ray for the great store experience!
I had a good experience at Ashlet Furniture in lansing. My sales rep Scott and CSR Arikkah were very friendly, patient and helpful.
Thank you so much for helping me purchase a lift chair for my 93 year old mother in law. Your kindness and generosity will be noted for future purchases. My sales experience was excellent. My mom loves her chair.
The vibe is just different. I came from Value City to Ashley. I was not so happy leaving Value City but right when I and my family got to Ashley, our mood started to change. Ozzie who welcomed us was very nice and helpful. He showed us around and gave us all information we needed. At the end we were able to pick a really nice couch after having many choices. They stayed late to make sure we finished everything and they didn’t have any fuss at all. Also the financial packages were great. Very satisfied with everything.
Great experience and will absolutely purchase and work with Dameyon Moore from Ashley again (:
Scott is great! Got us a good deal on a sofa, very helpful & friendly!
Ray, at Ashley furniture helped us quickly, very professionally, and gave us great deals. Thanks Ray.
Ray was very pleasant and polite. He was also helpful in helping us to locate a sample of the chair we wanted to order, and explaining the pick up process once the chairs arrive. Ray and, all the employees at Ashley’s, were very nice
Was a great experience. In and out no pressure. Will definitely shop there again.
Tyler was extremely helpful and friendly, everything was done fast too
Scott was awesome! Very helpful and friendly!!
It was a great experience. Eddie was a delight to work with us and get us a great deal on this Bed due to me having open heart surgery coming up very soon. Thank U Eddie !!!!
The store is nice and the furniture is nice. The manager gave me a gift card in response to a problem we had, which was very much appreciated, and will have me giving them another chance with my business. Unfortunately the price we agreed upon was later changed by the company, by quite a huge sum, which was a huge disappointment.
Great service, and quick! Thank you Tyler!
We were able to find a couple options for our living room. The salesperson was very available without making you feel they were looking over your shoulder. Everything as far as selection and purchase was good. We will have to see about the furniture when it arrives.
I was very impressed from the moment I walked through the door. I was met by the manager who explained the sales in progress and was paired with Hodan. Hodan was so helpful, knowledgeable and professional. She knew exactly what we were looking for when we explained. At check out Arikkah was quick and efficient and very greatly appreciated. I would definitely return and send family and friends their way as well!
Very friendly.knowledgeable, and no pressure sales.
Eddie was so helpful and nice to meet and work with and also the Lady that helped with the paperwork. I had a good experience and will come back when I need something else Robert
This store has a good selection of living room furniture. Staff and friendly and don’t badger you like so many other furniture stores do. I recommend working with Ray for sales and Arikkah for checkout 👍
Salesman Tyler was awesome to work with. Thanks
Ozzie was a fantastic salesman. He was very helpful and considering how busy the store was on Black Friday he did a great job!!!
Scott was great. Showed me different items I was interested in and then was available if I had any help.
Ray was so easy to work with and was able to get me a great price on our dining set.
Very helpful and knowledgeable!
Tyler was extremely patient and very knowledgeable about the mattresses… he put together a great package for us! Super accommodating! Will go back Tyler and Ashley for our next furniture purchase!
I was greeted immediately by Ashley employee Hodan who was very professional and assisted me in searching for two side chairs for my condo. Along with Hodan, the Manager who was extremely helpful and also professional, and CSR employee Arikkah also professional in her job I was able to place an order for the furniture. This is not my first experience with Ashley Furniture and I have always been treated fairly. Great store, Great employees.
Solid experience, helpful staff.
Very friendly and helpful
Second couch we’ve gotten from Ashley. They always have lots of options no matter the price range! The staff is super helpful!
Tyler was personable, knowledgeable and helpful. He made sure to show us all our options available for our needs. He made the shopping fun with zero pressure for a sale. We purchased more than what we originally went looking to buy. Arikkah was very friendly and her attention to the details we may want or need to know was much appreciated.
Angela was informative and fun to work with, making our purchasing easy and enjoyable.
Ray was great to work with! He was patient with my indecisiveness and was clear about the process. 😊
I really like the service that I received and i like the purchase i dif.
Ozzie was very helpful and very thorough in his job. From start to finish he was there even helping us load the chair into our truck. He is an asset to your company. Arikka was pleasant and got the paperwork done quickly
Ray was outstanding to work with! He made sure that we were taken care of and that I would have my new bed in the time frame I need it, all the other stores seemed to want to sell me alternative beds that were far less quality with less comfort just to make a sale. Ray was truly a pleasure to work with as well as the manager and desk staff completing my sale! Thank you Ashley Furniture of Lansing for having an amazing staff!!
Ray is absolutely amazing! We had the best experience working with him! The Store manager really helped us out after feeling defeated from shopping around other places, we left with the biggest smiles on our faces after finding the perfect mattress! Thank you to all your excellent team members for making our day!
Scott was awesome he listened carefully to what I wanted and directed me in the right directions. He was patient and didn’t pressure me into deciding. He was knowledgeable in what he does and I could tell he really liked what he does too. I would direct Scott and Ashley furniture with all my friends. Can’t wait until my furniture comes.
Friendly staff, good selection at reasonable prices
It’s a great place to shop
It was overwhelming, at first, because I was pre-approved online through Synchrony, for $1,000, but denied in the store. Then Corey hooked me up with Snap Finance and got me approved for $3,500 and I ended up getting not only a couch, but the entire living room collection, like I wanted. He was also very friendly and accommodating, giving me water and soda, while I waited.
Ozzie is the man and he knows his stuffs. Great experience with him and will recommend anyone to him anyday
Caty was so helpful. I enjoyed doing sales with her and would buy furniture from her again
Kady was wonderful and helped us with sales. Anyone willing to buy stuff here, please ask for Kady and you will have great buying experience.
Picked up my furniture, assembled it at home and the configuration was wrong when I specifically told Lara that I wanted the corner chaise on the left. Had to drive the sofa back to warehouse and now have to wait for a new one that is on back order. They reorder the the sofa and it came in damaged. Now have to wait another 4 weeks. This place is a joke. What a hassle. Stay away!!
Corey was so very nice and not pushy at all. Will recommend him to family and friends. Thank you
Dameyon was great to work with very professional and wonderful to work with.
Store staff: 4/5 Delivery team: 0/5 I was greeted by a salesperson when I entered the store, and she helped me find a mattress and box spring that I loved. I was waiting on my new card to come in the mail, so I didn’t make my purchase right then. I called later and ordered over the phone with the information that the salesperson had written down for me about the products. Unfortunately, I wasn’t told that ordering over the phone would delay delivery. I called on a Wednesday or Thursday, and they said they couldn’t deliver until the following Tuesday because they had to make sure the charge went through. This didn’t work for me because I was sleeping on a cot at the time, and I had expected quicker delivery times, what with the $1,100 price tag. I was also disappointed that I hadn’t been told that I could have paid in person to speed up the process. That would have been no problem for me to do, but they had encouraged me to order over the phone instead of coming in after work right before they closed. It seemed they didn’t want to stay late for me. I really wish they had told me the full story and then given me the choice to come in or order over the phone, instead of pushing for the phone order. My salesperson and the manager tried very hard to get me delivery earlier than the Tuesday quoted, but it ended up not even being delivered on Tuesday. The delivery team kept scheduling delivery for times that I had already told them I would be at work and unable to take delivery. I had to call and/or text multiple people many times to cancel and change delivery times. It was pretty stressful. The manager would say one thing, then someone from the delivery team would confirm it. Then I’d get a text from the delivery team giving a completely different time, and it was always a time when I had already said I wasn’t going to be able to be home. I grew increasingly frustrated with the situation and eventually cancelled my order by telling my salesperson. My salesperson did not tell me that I had to cancel my order in person until several days later, when I asked her when I could expect the charge to be reversed on my card. I am disappointed that I was not told this sooner. So I went into the store, and the staff was very nice. They apologized for my experience and tried to make the cancellation process easy. However, I did have to stand there for about 20 minutes while they figured things out. It should have been pretty straightforward, but there were issues with finding the right people to sign, and also with printing the thing I was meant to sign. All in all, this was a huge hassle that was all for nothing. I ended up buying a hybrid mattress in a box from Amazon, and it arrived the very next day. Why didn’t I do that first? It’s a fine mattress, and I didn’t have to deal with any garbage. Ashley needs to change their delivery provider. Their current delivery team is incompetent.
Corey went above and beyond to make sure we were taken care of. Highly recommend the store and the service provided.
Knowledgeable, friendly service! Thank you dameyon and arikkah!!
Tyler did an amazing job. Extremely helpful.
Excellent service from everyone@
Friendly, informative staff. No pressure sales
Great with helping me with pricing and finding what I was looking for.
Lara was very helpful! Greeted with a smile. Knew what i wanted and Ed the manager was kind and accommodating. Great store! Great people!
Walked into Ashley furniture looking for a couch, Dameyon was there to greet us and helped us find some couches we had our eye on online. He was very helpful and friendly and was there to answer any questions we had without feeling too pushy into making a sale. Overall a very pleasant experience.
Very friendly and felt like she listened to our needs with no pressure to buy.
Very friendly and transparent; veteran focused and friendly as well. Not pushy, but looked to provide what you are really looking for. Suggested lower priced items that met your needs.
Scott B. Was fantastic. Not pushy and super cool. I was torn between Ashley and another store. Even though the other place was slightly cheaper, this was a better couch. Honestly, we also decided to go with Ashely because Scott was so dang cool!
Ken and Nick from the Saginaw hwy store were absolutely amazing and got us done fast! They knew what we were looking for despite us being unsure and just letting him know what the “vibe” is. Super happy.
Our salesman, Scott helped us find what we were looking for. He was not pushy.
Ray was so helpful and made everything so easy. We really appreciated him. We found prices and financing to be great as well.
They were very helpful and they did an excellent job of giving us a great deal and Earning our business
It was a good experience. I was greeted right away by Hodan and she was able to help me select a beautiful set that I wasn’t expecting to find. The service was exceptional.
Scott was able to get us a great deal on our items and showed us great customer service.
Dameyen is a great Mgr and sales person. He was freindle,knowledgeable and listen to what we wanted. He is a great asset to Ashley. Having bought furniture before from Ashley he was by far the best person in the entire company we have dealt with. We have bought furniture in Las Vegas and California,
M&V fast delivery
Very pleasant, good product knowledge and allowed plenty of time to make decision without being pushy.
Everyone was so nice and they made my shopping experience easy!
I'm not really sure what was happening the day I visited. 1. The store is way too cluttered and overdone. 2. Why the crazy music? 3. Why were there so many "workers" in the store being disruptive? 4. Limited number of reclining sectionals. In fact, that would be ZERO! 5. GREAT, no pushy salesperson, but come on! No help at all????? Crazy. 6. We went to Bob's and had 10/10 treatment.
Helped me find exactly what a needed in a timely matter. And set everything up so I can get it all after closing on my new home. Should definitely replace the complementary water with an open Bar though.
Great price, great experience w Ozzie.
We enjoyed dealing with Scott. Pleasant, informative, and easy to work with. A good experience overall.
Ken was very helpfully and knowledgeable to make sure I got the right mattress fit!
Great in store services. Delivery services great!
Ray was extremely helpful when it came to picking out our new living room furniture. He took the time to listen to our needs and help us choose the right size sectional for the space. The experience was fast, easy, and fun! We really appreciate his time and look forward to enjoying our new purchase!!
Tyler was great! Really kind and low energy. He helped us find the couch I looked at online and matched the online sale price as well! Also anyone who see's this today, huge deal going on at Ashley's! No sales tax on top of some awesome savings deals! Very satisfied
Nick our sales rep was wonderful! Store was beautiful and impressive. Everyone was welcoming and attentive
I have to say Ray was great! He worked with me to find exactly what I was looking for. He made this experience most enjoyable. Arikkah was very pleasant and professional as she helped with my paperwork. Looking forward to going back so Ray can help me again.
Tyler was very personable freindly and helpful.
He was very nice and accommodating!!
Kady was friendly & very helpful.
Excellent salesman. Super friendly, not pushy & seemed to know the mattress bussiness very well. I liked his honesty! Highly recommend & we'll see hpw the new mattress works out. Waiting on delivery.
We came in with a specific couch in mind, although there wasn’t the exact couch on the floor, Ozzy showed us a similar couch. He got us a better price than the online pricing, the financing was easy and fast!
An amazing experience. Bought a new mattress and Ray was extremely helpful. I have to say Ashley furniture is a great place to shop.
Scott was very professional and knowledgeable about what was in the store. He also knew what I might like after i told him what I was looking for . When you’re in Ashley Store on Saginaw hwy ask for Scott! He did an awesome job!!
I knew what I was looking for, she showed me what they had in stock and what had to be ordered, no high pressure sales, love it.
Exceptional experience with Scott and Kendall
Very poor delivery promises. Spent $1500 on a sofa and waited 3 weeks for attempted delivery. Canceling.
Fast and easy to deal with, great prices. Ray was super friendly not pushy and knowledgeable and Arikkah was super nice and detailed at checkout! Thank you all will be back to buy again.
Our Sales rep "Nick" was very friendly, and courteous, couldn't have asked for a better shopping experience.
I just bought a pillow here but everyone was very nice and helpful.
Dameyon was a great help and easy to talk to!
Had a great experience with Ashley store and the service that was given.
Ozzie is a great sales person.
Excellent customer service
Great to work with Hodan. Made us feel important, didn't rush us and was an overall great person to work with!
Lara was absolutely amazing. So helpful and very professional. We will definitely be back soon
Holdan was excellent! So very helpful and kind. ☺️
Dameyon was fantastic! Great communication on his side and no false promises!
Ray was very helpful in my decision to buy a new sofa and chair.
Scott and Arikka were amazing. They helped me with everything and answered all my questions. The customer service was great.
Best services you can get from Dameyon 10/10 recommend him for all my services and future home purchases
Scott was amazing! We got what we wanted at a great price and he was very informative and helpful!
Beautiful store, excellent customer service. Ed was amazing i recommend this location.
Excellent Customer Service! Ray is very knowledgeable, friendly and professional. I will continue to shop at Ashley Furniture.
Great experience, shout out to Sales Rep Scott and CSR Arikkah!
Excellent mattress buying experience working with Nick!
Very good people
Ray was helpful and kind. Made my experience of buying my new furniture very easy and even fun! He wasn’t pushy. He was knowledgeable and I would definitely want his help in the future!
Great customer service and was able to take a couch & loveseat home the same day.
My experience at the store was great! Friendly and helpful staff. Can’t wait for my couch to arrive, and I hope it will perform as well as the in-store experience did!
Kady was the BEST! Great service, knowledgeable, and friendly. Thank you!
Nick was very helpful. He wasn't overly aggressive, and allowed us to explore and decide what we wanted. In the process of deciding what we wanted, he was informative in helping us make our decision. I would recommend Ashley's furniture store, and when you go there, ask for Nick.
Lara was great not all over us let us look and decide and Arikkah was also great overall it was a great experience
Laura was very professional and helpful
I had another great experience here and Ozzie was patient and made it easy to find what I needed
Amazing service!! So helpful and matched another stores price, will definitely be back!!
Nick was awesome to work with. Very informative! I’m sure I’ll work with him again should I need anymore furniture.
Good service and inviting environment
Lara was amazing. She listened to what I needed and showed me many options. Couldn't have asked for a better experience
Lara was extremely helpful and went above and beyond.
Customer service in store with Lara was great. Once they got our money there was absolutely no communication. Told we'd have it 4or 5 days no call I finally called to find out it would be another 3 weeks. I will not be back!!!
Great experience. Hodan was awesome.
We came in to see a sectional that we found online. Tyler was super helpful and gave us a great deal - much better than the price online! Very accommodating staff and we had a great experience.
Our salesman Nick was great. Very informative but low key, we appreciated it.
Tyler is knowledgeable about their products and gave us a great deal on the recliner sofa we purchased. We appreciated his assistance very much!!
These guys worked real hard to help me out when I needed it I highly recommend this company
Corey was great sales person. He was very informative, but not pushy. He followed up with us after our first visit. Corey was enjoyable to work with.
The floor manager and sales team were great. Only reason to knock it down some stars is the delivery. It’s a massive pain to get things delivered
I am very happy with my purchase experience. Damion gave 110% to help me find an option that fit my room. Ray my salesman and Arikkah CSR made the whole experience easy.
Kady is fantastic to work with, 10/10 would recommend working with her at Ashley.
Kudos to Hodan for being such an awesome, kindhearted and professional employee!!! She is a blessing to your company. She did not pressure me on any sales and she was very patient with me making my decision on what furniture that I should purchase❤️🙏🏾. May God bestow a plethora of blessing upon Mr George🙏🏾. Also, Miss Aleah was was so courteous and professional.!!👍🏾. I will return and continue to shop with Ashley's.👍🏾🙌🏾💯
Malik provided excellent customer service. Very impressed.
Absolutely the best customer service experience I've had in a long time. These guys are great. Shout out to Scott and Ed for taking the time with us. Highly recommend!
Was very helpful, ready to listen and patient. Made the whole process stress free!
Corey was very helpful and not pushing like most furniture salesman can be.
The experience we had buying furniture from the Lansing Ashley store was awesome made possible by our sales person Malik who never pressured us or hovered over us which was so nice. Malik was positive, kind and informative. Arikkah also made the paperwork easy and was very kind. Ed the manager of the store made sure we were getting the service we needed. Everyone also help each other which was nice to see. Would highly recommend this store.
I felt Malik was dedicated to helping me chose my home furnishing needs. Malik took time with me, and I did not feel rushed. It was a good shopping experience. Ashley has beautiful furniture.
Cory was awesome very helpful and personable. He deserves a raise.
Lovely sales lady willing to help anyway she could. Great experience. Will go back for more furniture once I make my final move
Salesman Ozzie was amazing. Very knowledgeable friendly and easy to work with. Damien was also superb as well as the young lady who entered the order. Very professional crew!!
They were great more than helpful
Scott was super helpful!
I needed to order some barstools and Scott was able to help me. Unfortunately, I asked for the wrong size and had to return them. Everyone was very helpful. New stools were ordered and the first set returned. I would recommend this store to anyone looking for furniture and excellent customer service.
Very friendly helpful people. Knowledgeable in furniture. Went above and beyond to get us get everything we needed. Definitely recommend and will do business with them again!
Dameyon was very helpful. We found everything we were looking for. He also made sure we stayed within our budget.
Lara is the best. She went over and above to help me find just what I was looking for.
The sales guy was great but the check out process was extremely long. I was paying to buy an ottoman and it felt like it took the amount of time a car sale does when a loan is involved.
Good experience, Scott is a very helpful salesman, not pushy however always available. Pleasant experience and great options of furniture and decor
The salesman Ozzie was very helpful & so nice! My husband really liked him, he knew the answers to all our questions & we really appreciated that, & the store manager Ed was very nice & helpful also. He reminded me of my Uncle Jack eho passed away a few years ago. Ed was so helpful & said if we needed anything in the future to please call him & ask for him. I've never shopped at Ashley's before but have heard excellent things about this store in the past few months so we decided to stop in & see for ourselves, I will definitely recommend this store to my friends & my husband Bryan said he was going to tell his coworkers about it also. Excellent care & staff!
It is a beautiful store, and it has quality products, but the prices are quite high. We found some options, but we could not buy due to the high prices. It may suit some people, so it may be a good idea to visit it. Free parking is available, and parking is available for people with disabilities.
Salesman Cory seemed very knowledgeable & explained different options available he was very helpful & made it easy in making our decisions on what we wanted, we would definitely recommend him to our friends in the future
Amazing shopping experience! Malik was so patient and wonderful.
We had a wonderful experience shopping for new living room furniture! Hodan was so patient with me & helped us choose just the right pieces. We appreciated her help very much!
Corey gave excellent service, I didn’t feel pushed but felt informed. Was even willing to show me other options comparable to the item I was looking at. I will definitely be back to buy because of Corey.
He was amazing appreciate him helping me find the perfect couch.
Very helpful staff, particularly Hodan. Good deals with comfortable furniture
Ray was a pleasure to work with. He guided me through the furniture buying process & was not pushy with trying to make a sale. He was genuine & patient & helped me find furniture that I can love for years to come.
Kady was extremely helpful and courteous. We were happy to find exactly what we were looking for.
Salesman was extremely knowledgeable and helpful.
Great customer service! Very friendly and helpful with finding exactly what I needed to order. Great experience!
Lara was great to work with.
Hodan was very helpful during my experience. I appreciated how attentive and efficient she was, made the process easy and relaxed.
Ray was awesome. He gave us all the information we needed on the mattress that we wanted. He was very knowledgeable about the product and was a pleasure to work with.
Sales rep (Ozzie) was helpful without being pushy, well informed about the item(s) we were interested in, and a careful listener to our comments and questions.
Lara was very pleasant and knowledgeable.
Ray was great. No pressure. Very informative. We enjoyed the experience so far. Beds being delivered in a few days. Rene was quick with the paperwork and even smiled at my jokes.
We stopped in to look at adjustable beds. Our sales person; Tyler was very knowledgeable. We couldn’t believe it was only his second day on the job. We bought a queen size Temper Mattress, adjustable base, purple pillow and mattress cover.
Ozzie helped us in every way possible. Made it easy. Got me financed. And we walked out in less than hour with a new purple bed! Getting delivered today. Thanks Ozzie!
Great help
Thank you Malik for your help with showing us selections of sofa and recliners and exploring payment options that best suites us.
Very helpful and friendly staff. Very nice store. Lots of variety and beautiful furniture and accent pieces.
Nick was the best! The set i was interested in was not on the floor so Nick had it pulled and sent from the warehouse so we could see it, sit on it and to make sure we liked it!! Excellent customer service!! PS... We loved it and bought it!
We were in and out fast. Ray was very helpful in finding us exactly what we were looking for and all was fairly priced.
Everyone was very friendly and helpful.
Okay.
Absolutely amazing experience! Everyone was so helpful and accommodating. Would definitely come back! Ray and Arikkah were the best!
Nick is cool and nice. I dont recall the other peoples names but the lady and older guy at the sales desk were also nice and helpful.
Stopped in to Ashley Homestore in Lansing Mi. to check out livingroom sets and we were greeted at the door by Cory. He told us to look around and he would catch up with us soon to see if he could help us with anything. He was very professional, friendly and helpful. As a result, we ended up purchasing a new modular livingroom set, diningroom set and a desk for my granddaughters room. Great place to shop for furniture and the staff is great as well!!!
Always very friendly and professional. Listened to what my needs were and found exactly what I wanted.
The salesperson was only interested in the sale. No customer service at all. Not even a thank you for the purchase. Will be my last time shopping here. Update: I received a phone call from the General Manager apologizing for the experience I had. He asked me to come to the store and they would try to make the experience better. We arrived at the store and was greeted by the gentleman at the front, then again by the District Manager. In short, this management team went above and beyond to ensure our experience was excellent. We will definitely be back.
Dameyon was very helpful throughout the entire process of purchasing our new living room/dining room set. I highly recommend Ashley!
Lara was very helpful with helping me to make my selections! She was patient and didn't rush me as I looked at several different options (some more than once) before choosing. Excited to receive my purchases and hoping the good customer service continues! Thank you Lara!
Dameyon was so helpful, once I told home what I was looking for and the time frame he was willing to check stock and even push for a expedited delivery. Rene was efficient in providing all the documents I needed. Thanks!!
Amazing service, very helpful staff
Great store with many different items to choose from. Our salesperson, Ray, and CSR, Rene, were extremely knowledgeable and helpful. Recommend visiting this store when you are in need of new furniture. We will!
They were very helpful and will to assist us in getting our new couch. Very thankful for how helpful they were to get us our new couch fast and with such ease.
Was nice an very helpful 😊
Ozzie and Michelle were were very helpful and accommodating.
We found exactly what we wanted, and the price was even less than posted.
They don’t stand by their stuff. Go next door to Big Lots and get the same quality for a lot cheaper. I bought a recliner in August ‘22 for about $900 (including the extended warranty). 9 months later the chair fell apart. Ashley was actually great about sending a technician out to look at it, but he could not fix it on the spot. A few days later Ashley notified me that it would have to be handled by the extended warranty company, which resulted in another month+ before I could get my chair fixed. Buying experience wasn’t bad, price was mediocre, and quality was substandard. Add that the company not standing by their product, and I would recommend you go elsewhere.
Great service. Great furniture. Go to Ashley to have a great experience!
Friendly helpful service.
Ozzie was great to work with. Very personable and knowledgeable about the mattresses we were interested in.
Kady is amazing! Exceeded all expectations. I have already referred a friend there as well! Keep up the good work!!
Lara was extremely nice to work with. She gave us space when we discussed as a family and gave us an awesome price.
Lara was knowledgeable and helpful in getting us what we wanted at a reasonable price
Salesman Dameyon is awesome! Go see him and he will take care of you. Great experience!!
Wonderful customer service! No pushy sale tactics either. Very knowledgeable too. Would definitely come back!
Helpjul but not suffocating
Very happy with services i received.
The further we bought was very nice and comfortable and the employ that helped me was Ray and he was nice and very helpful he showed me and my family around and helped me pick the couch the fits me and my house and I’m very happy with it thank you so much 💕
Ozzi was great to work with and I was able to purchase everything I went in for! Great experience!
Dameyon was extremely helpful! Everything was so quick and painless!!! We’ll be back!! Prices were great!!!
Ray was SO nice. He's clearly knowledgeable about items available. He got us a great deal. He was also SO friendly. Definitely recommend you do your business with him, you can't go wrong!!
Ray and Ed made my experience at Ashley Furniture very enjoyable and easy! They were both very knowledgeable and made it stress free. I will definitely be coming back in the future. Be sure to ask for them!
Lara was courteous and helpful. Not overbearing or pushy like some sales people can be. Made suggestions but didn't try to oversell.
Corey was awesome and walked us through all of the options that fit what we were looking for. We left with exactly what we were after as well as ideas for the future. Thank you!
Dameyon was super helpful in finding a good deal on furniture for our daughters college apartment.
Hodan & Arikkah were excellent help! I had an idea of what I was looking for, but Hodan helped me find the exact items. Arikkah processed my whole order and made the whole experience pleasant & painless. I will recommend them to friends & family for their future purchases and will return for my own future needs.
Selection: The selection is okay with a larger variety of styles than others in the area.Service: the service was obnoxious. Right when you walk in, there is a gaggle of sales people at the door. Ours wouldn't let us out of their site. We were not given an opportunity to look around. It felt so pushy that I was sure they were hiding something. My thoughts are the furniture are very cheap and they don't want us finding out ourselves.Either way, we won't be back. As a neurodivergent person, I found the whole experience overwhelming. I found pieces I would have bought but not under the current situation. We'll buy online, if we decide to go with this brand.
Scott was very helpful and professional.
Scott was very personable.
Kady was able to give us a great deal on a couch/loveseat combo. Will be coming back for future furniture purchases.
Took a full month to deliver, which is understandable since I ordered online. However, delivery went to the completely wrong apartment complex, despite me telling two different staff members when scheduling that the GPS would take them to the wrong place. I told both people how to correct the problem and get to the right place and both people assured me they would document it and make sure the drivers knew. When the driver called and said he was here, and he wasn't, I told him he might be at the wrong building, but there was a language barrier and he didn't understand. He literally hung up on me, thinking I'd be right down to let them in. I had to actually drive to where they were and have them follow me in my car to my complex. On top of that, they were rough with my furniture and literally threw the cardboard and packaging all over the place (they did clean it up afterwards). Very unprofessional and I had to pay $150 for "no hassle" delivery. The other option was to deliver to my doorstep so I (a single woman) could carry the love seat up the stairs myself. Absolutely ridiculous. I was warned by two friends not to shop at Ashley, but I did anyway because of the wide selection. Moving forward, I won't shop here again, and will pass on the warning to others.
I had two salesmen help me which was Ray and Ozzy and they both were very knowledgeable and helpful and I did not feel pressured at all and the store manager Ed greeted me and also helped during the sale. I would recommend them !
Ray helped us out both times that we went into the store and he was very attentive and made sure to acknowledge what we were looking for!! He definitely is the reason we went back!
A helpful service friendly atmosphere thank you so much.
Malik is the man would gladly do business with him again
Lara was very patient and helpful.
Ray was great to work with we needed all new furniture for our new house and he was able to keep us under budget!
Lara was great. Very friendly and efficient staff
Corey was very helpful in answering our many questions about various items throughout the store and was very patient with our children who were with us. Every question I had, if he didn’t already know it, he had the answer for us quickly. We ultimately decided to purchase because of Corey.
Ray was brilliant! Amazing service:)
Our sales associate, Ozzie, was very helpful and friendly. He was more than happy to help us with exactly what we were looking for.
Great experience. Greeted immediately by Damian and he was extremely friendly and helpful. We came in an hour before closing and we were still treated with patience and kindness. We had been shopping around different stores for a while and could have gotten a couch anywhere, but our experience with Damian made all the difference in deciding to purchase from Ashley.
Definitely has a good selection to choose from. I originally ordered a sectional couch that ended up being too big for my living room and they had no issues with immediately letting me cancel the order and choose another item that would fit the room. The 72 months with 0% interest is also an amazing help financially
They were very helpful and got me a great deal!
Haven't received call on delivery date yet!
Great service !
Easy to work with and was satisfied with my experience with the sales rep Hodan and CSR Arikkah.
We had very excellent experience with everyone there. They made sure we were taking care of. Made sure got what we needed.
Dameyon Moore gave us an excellent experience while picking out a new bed set and mattress. So excited for everything to arrive. Overall a really positive shopping experience
Scott helped make my first actual furniture store purchase completely painless. He took the time to make sure I got exactly what I was looking for. 10/10, will definitely be giving him and Ashley Homestore my repeat business.
Was very easy to find what I needed! Dameyon was very helpful answering all my questions.
Dameyon is fantastic! Go see him and he will definitely help you get what you need.
First time there. I pretty much knew what I wanted (new bed). Nice staff (Scott helped me), good selection of mattresses, would buy from there again.
Dameyon was very helpful and made us feel very comfortable after going over the payment plans and getting us the best deal on our newly ordered couch and coffee table! He was very thorough in explaining to us, (new furniture buyers) how easy and affordable it would be without breaking our bank. GET THIS MAN A RAISE! 😊
Very quick and easy process.
We came in to look at furniture for our new home. Kady went above and beyond our expectations and by doing so has earned our loyalty to Ashley. She was quick to greet us and enthusiastically sincere to assist us, gave us a quick overview about Ashley furniture, allowed us space to look around, yet was always nearby as soon as we had questions. We didn't intend to look at mattresses but fell in love with one as Kady showed us our options, different features, financing, etc. Besides being very knowledgeable, Kady was personable without being personal and comfortable to work with. Outstanding service and wonderful experience. Well done, KADY!
Malik is the man! All the staff were very friendly and he took great care of us!
Working with Dameyon and CSR Arikkah is ease and always try to give best deal and required product! I would recommend Ashley!
Loved looking around in the store as they have it set up like a real home...with the similar styles in a grouping. Also saleslady Lara was very pleasant and professional!Quinn helped me at checkout and made everything smooth! Can't wait to go back!!
Ray was amazing. Gave me time to look but also made sure he was there for all my questions.He went beyond as my sales representative, was very nice and helpful
Nice store. Great selection. Friendly and helpful sales staff. Ozzie was a great help with our purchase. Manager, Ed was excellent. Went above and beyond. We look forward to our purchase.
The young man was great he try will hard I thank him
Nice selection of couches and found one I liked. Sales people not to pushy.
Corey was very nice and helpful.
Our salesman ray was extremely friendly. Not pushy at lot. Helped me find the mattress that I will be enjoying and loving for a very long time. Thank you Ray.
Very nice furniture and helpful sales people. Price match their website price before you purchase something. Payed 50 more for a sofa than their online price was listed. All in all, still a good deal for a great sofa.
Friendly staff and beautiful location. All staff are extremely helpful and treat you very kind. Scott helped us with our purchase of couch and loveseat. I couldn't for a better person to help us out! Thanks Scott. Thanks Ashley for my second time around buying furniture. I will only purchase furniture from this store.
Bought a mattress. Ray was patient, let me try multiple mattresses multiple times to make sure I was finding what I really wanted.
Ed could not have been more helpful and kind. Ed created a no pressure environment and was not your typical salesperson. He went above and beyond to help us find exactly what we were looking for. I will only ask for Ed at the Lansing W. Saginaw location.
Customer Service leaves a lot to be desired. Went in the store 6/19 to purchase a mattress instead of online. Was told it would be about two days it is now 6/23 no mattress and they forget to send it. Excuse it was a new person. Receipt clearly says ready for delivery. I would have it had I ordered one online. POOR CUSTOMER SERVICE.
Corey was very patient with us and very informative.
Lara and Kendall were extremely helpful with our purchase of a new dining table!! Thank you!!
Scott and Arikkah were great
Very pleasant to work with salesman- dad is happy to be getting a chair that he doesn't have to struggle getting out of. Thank you. Ed
Ed was professional and very helpful. He clearly explained the differences in the mattresses I was considering. He suggested an Ease frame for me so I can raise and lower the foot and head of the bed. I’m very grateful to know about this option and look forward to using it.
Best part about Ashley‘s furniture, you walk in they greet! you can walk around till you find what you like-you’ll look up and there’s a sales person “Ray Gedeon”willing and ready to help you out. I found an amazing dining room very happy with my choice no one rushes you ❤️ they let you sit back and make a decision! A definite place to shop again, and again. Thank you, Ashley furniture for my beautiful dining room set.❤️
Thanks for all help and kindness that I found it in Ashley store Lansing MI, special from Ed he is amazing guy in all words of meaning and Malik, Quinn…. I know Ashley store from my home town (Jordan) it’s the best furniture store and it’s famous .. and the quality and materials are the best… I buy all what I need for my living room and next time will be for my bedroom Thanks Ashley And thanks again for your help Ed
I bought a bed from Ashley’s an I needed to order a new bracket an the lady in the store advised me she can’t order me a metal bracket if I don’t purchase something from that particular store
Very awesome working I just want to thank you again for your help and support 👍🏾😊
Corey told me I Got You I Got You I'm gonna get you into something nice well he sure did and got me a purple pillow and tickets to Orlando. Corey when I pay this set Paid off I will be back. Ashley will get all my bisiness!!!
I had the most wonderful shopping experience at Ashley’s. Ray (sales representative) helped me from start to finished. He was such a great listener, he helped me find the most beautiful and affordable furniture for my living room space. Quinn closed out my sale she was super nice and sweet. I can’t wait for my next purchase!
I was glad to meet Scott and learn about different mattresses. I did not feel pressured, and had my all questions answered, and ended with a good deal!
Scott was very attentive and focused on what I was looking for. I didn’t think that I would find a breakfast table but he helped. I purchased the perfect table and he ensures that I got the floor model. That was the last one and in excellent shape. His team wrapped the table up and loaded it on the truck with the stools and it was perfect! Thank you Ashley furniture and Scott!
Great experience very helpful
Dameyon Moore was an excellent salesperson. We truly appreciated his professional approach and style.
They have a large collection of every furniture and there were offers too on those. The salesmen were in no hurry to sell the items and gave us enough time and information to make decision. The delivery was on time and smooth.
Scott was very helpful. He was very knowledgeable about the products and let me take time in making a decision. The financing process was a breeze.
Nice place to buy furniture also lot of models.
I’m glad that Ray greeted me and my family when we entered the store,Ray explained the type of mattress, and I was impressed with his Patience great service & I had to buy the bed & I will be buying more from Ashley’s Ray is a good salesman.
Dameyon was awesome extremely knowledgeable and informative about all the products we were looking at and at a few things we hadn't planned on looking at. No high pressure follow you around typical furniture store tactics here. Just friendly, good knowledgeable service and great Memorial day sale prices. I'd recommend Ashley Furniture and Dameyon to anyone looking for home furnishings.
Ashley store W. Saginaw, Lansing staff are great people. Kudos to Hodan and Kendal.
Ozzie is a great salesperson
Had a great experience with Scott at Ashley. He was available, never pushy, and made sure we had all the info we needed to make the right purchase.
My sales Reps, Hodan and Scott were awesome and very patient with me.
Dameyon was very helpful with good information. He did not pressure me to buy which is why I bought from your store!
Great experience purching a full home package today.
Wonderful, friendly, and helpful staff. Will purchase more items in the future.
I had a wonderful experience and I would highly recommended this business to others.
Great service! Dameyon was wonderful helping my mom select a recliner
We walked in and had exactly what we wanted in mind, Ray was very accommodating and took us right to the product we were interested in seeing. He was honest and easy to work with, he did not try to push us into anything which we really appreciated! Quinn did our checkout and was so friendly and professional! This is the second purchase we made at this location and we have been very satisfied both times.
Ed always makes my experience nice with Ashley’s.
Ozzie did a fantastic job getting us a price we could afford….
Everything was so easy from placing the order over the phone to pickup. Aryian was super helpful and answered all my questions and made sure everything was organized and ready to go! Will definitely shop here again.
Painless and knowledgeable staff
I worked with Kady Lynn to purchase a mattress. Kady was very helpful. She asked about my sleeping habits and helped with my back issues. There was no pressure and I there for approximately 45 minutes before making a decision. Kady was very helpful and a pleasure to work with!
Ozzie was very friendly and helpful. He was able to get us what we wanted at a great price.
Thanks to Hodan, she helped me find furniture that fit my exact taste and for an amazing deal! Her and my CSR Aryian got me together quick! thank you!
Very nice experience. I went to the store just to look at accessories. I really liked the way, they gave me space and let me take my time to take it all in. I did find something I loved. All the staff was super friendly. Carole F.
Dameyon was very helpful throughout our buying experience. He was great!
Ray helped guide me through my first time big furniture purchase. He was very honest and didn't try to give me the run-around. Appreciated his help very much. Will be coming back for future home purchases :)
Great experience for shopping for the he house. Usually people try to run up on us trying to get us to buy stuff and not let us breathe. With Corey it was just that lol. But he did it with ease. He literally walked with us and talked with us and not just about furniture but life. I didn't know thus man from anything but we could relate. He listened to us and and was like if you don't like it your not hurting my feelings. He showed us things based on what we said. We weren't going to buy anything just browse and shop around. Guess what joke was on us and because of his excellent customer service we bought bedroom and living room furniture. The greatest thing about everything he gave us great deal with the assistance of his manager. This man was sent ffrom the heavens above. Ashley, appreciate this man at what he does. He goes above and beyond. I feel like I got more than a salesman, I got a friend. I got his card and number, and I will definitely be checking on him.
Malik was helpful when selecting our first new couches. Brought the kids waters and gave them snacks. Even with all three of them being a little hectic it turned out to be a good experience. Spent almost triple what we intended but we are happy with the selection. Also got us a discount, and a free vacation! Definitely recommend this store and Malik! Left originally a 5 star because of the rep, gonna drop it now because the lack of cooperation since purchase. Still haven’t gotten that “vacation”, was supposed to come with delivery along with other documentation, they left nothing. Spoke to three different people, all told me they would get it to me, mail it to me etc. almost 2 months later still nothing. Pretty sure it’s just a sales tactic to get you to spend more. Won’t be returning, other than the sales team customer service is horrible after you buy
Very helpful at finding exactly what we wanted at a reasonable price.
My visit to Ashley was a great experience . Scott was very helpful. Very knowledgeable. He was very patient with me to help me make sure that I made the right purchase that I would be very satisfied with.
I loved shopping at Ashley. They had everything we wanted and more. Everyone was pleasant and friendly.
Malik was very friendly and helpful. :)
They let me do it my way. If you want to know the details, go in and ask for Corey.
I have always been a Ashley Furniture fan, but I came in to get a love seat, a mattress and a bed. Ed was absolutely wonderful; he let me take my time and select exactly what I wanted. Perfect Salesman! Thanks Ashley Furniture!
Great experience all the way around. Find Corey and he will take great care of you.
Great customer service.
Corey was very helpful. I have no complaints.
Was very happy with my experience in buying a new sectional. Zuzu was very big help and very attentive, and gave us the time to look and think with out pushing. James new alot of each brand and gave good advise. All in all I recommend checking out there selection.
Ray was super helpful and assisted us with buying a new bed and frame. He made the experience fun and we'll definitely be going back!
Ed was very professional and informative. I found his expertise very helpful in making my decision for a new couch.
We went into the Lansing Ashley store to match a couch that was bought there 2 years ago. Sales rep Lara and CSR Arikkah did an excellent job in helping us to find a perfect match in a reclining love seat and chair to our couch. They were both very personable and provided great customer service!
Had a great experience when we came in to Ashley Store. Corey and Aryian were both so nice! Will be going back in the furniture!
Corey was wonderful, helped me find exactly what I wanted. Quick, easy, and great service!
We had an amazing experience at this store. Ed Gedeon our salesman was absolutely amazing and so helpful. We will definitely be back in the future to purchase more furniture.
Loved the atmosphere and salesman.
Very helpful, and showed us online of all the different color options for what we were looking at.
Dameyon was very helpful and knowledgeable about my purchase. Great personality. Did a great job with my order. The CSR Arikkah was very courteous.
Ed is amazing at sales ! Me, family and friends always go to Ed at Ashley home store to find our dream furniture and Ed always has the answer! Thank you so much!!
From the moment I walked into the store and she said hello, Hodan was absolutely awesome! She helped me so much shopping new furniture for my new apartment while nerding out to the music playing overhead. She was absolutely great! Big props to store manager Kendall for making it smooth and Aryian for bringing it all together and putting a bow on it.
The sales lady, Lara, did a fantastic job of showing us what we were looking for several times over and giving us a price on each. We settled on what we think will be a great piece of furniture but that remains to be seen as we await delivery.
I can’t say enough great things about Ray the sales agent and Rene the CSR. Ray went above and beyond to get me the information I needed (by phone) since I was 3 hrs away. I gave him the description of the furniture I was interested in and he helped gather everything needed and walked me through the process. I will purchase from Ashley furniture again in the future! These 2 employees were kind and courteous over the phone and did not get frustrated with my numerous questions. Great employees!
Very nice, professional and helped me get what I wanted.
Staff was very friendly and helpful and made us feel very welcomed
Ray was absolutely AMAZING! He helped my husband and I with our multiple purchases. He was patient, kind, and EXTREMELY HELPFUL. THANK YOU RAY!
So many options to choose from
Ed, my sales rep, found exactly what I was looking for. And Aryian promptly processed my order so I was out the door in a reasonable amount of time.
We love our new secional! Maily was amazing helping us put together exactly what I was picturing for our space. We received wonderful service from Maily and Aryian through our entire visit.
Don't buy mattresses from them.
I have had the absolute worst customer service with this company. Within six months, my recliner broke as did the stitching on the seat. I bought the extended warranty and it is an absolute joke. They came out twice to fix it with having the wrong repair items. After that, I was promised twice that they would swap out the recliner for a new one, and it did not happen. I took off work three times to have them come out and they were not able to repair my piece. The experience working with them has been absolutely stressful! I would not recommend them.
Very helpful staff. Was willing to take photos and dimensions of furniture and text information to me. Friendly service.
Ed took care of us very well and had a good experience with everyone at the store
My wife and I just went in to get ideas for furniture in our basement. Our salesman Ed was very helpful and knowledgeable, even showing us pictures of products we were interested in that he and his family members had in their homes. He was able to get us a deal on the couch we wanted that was so far under our budget we decided to get some furniture for our bedroom too. The checkout process was also a breeze thanks to Quinn, who hooked us up with a free vacation to Orlando! I’d recommend this store to anyone and tell them to ask for Ed!
Very good!!
*updating my review* This afternoon I got a call from the manager I origionally spoke with, Kendall. He apologized while not discounting my experiance, and IMO made up for the issues I had. I would give the store another shot. *updating my review* Don’t shop at this store!! I ordered a table and chairs at the beginning of March and paid in full at the time of the purchase. Was told 1-2 weeks for shipping then I could pick it up. An entire month goes by without me hearing anything so I email my sales rep and receive back an email full of typos/no punctuation basically saying she doesn’t know what the hold up is. So I decide to just call and speak to a manager about it and he says he’s sorry for the inconvenience but shipping takes 4 weeks so I was told the wrong information. He sent me a gift card in the mail and said that when my items arrive that he will have them assembled for me. I thanked him and went on my way. Finally a week later my items arrive so I call ahead the day of to schedule a pick up and to confirm that my items would be assembled. I was assured they would be. I get there and they are not assembled and 3 out of 5 chairs are not the color I ordered. So I all the store again, speak to a different manager. He apologizes but acts like he doesn’t know what I’m talking about when I mention the items should have been assembled. After some back and forth he says when my last three chairs arrive he will have the assembled and delivered to my house. That was now 5 days ago, I called this morning again to follow up and am told my chairs are in the warehouse just waiting to be picked up but that all of the managers are out so I’ll have to wait until they are in to talk to them about it. Such a headache and for no reason other than poor communication between the staff at this store. Don’t waste your time, shop elsewhere.
We had been looking for a living room set with very specific criteria for a while. No one seemed to have what we were looking for. Dameyon took the time to find what fit our needs and found that he could order it for us. He took the time to show us one that was the same frame and a different one with the same fabric since they did not have that specific set in store. We ended up ordering it and it was delivered within the estimated time given when we ordered and we are just in love with it! Over all very happy with the experience. PS the white glove delivery was well worth the extra cost.
Scott and Kendall were absolutely amazing. Very knowledgeable and they got us the best deal possible. Ashley furniture will now be our go to place! We left there very happy!
All I have to say is Ed is the BEST..HANDS DOWN!!!
Great experience with Lara! She was helpful and not pushy.
Fantastic customer service helped me find exactly what I wanted and worked out a fantastic deal!
Really friendly and helpful staff!
Friendly and professional. Got the best deal possible thanks to Ed!
Love the selection and staff!
Ozzy was the best. Very professional, good demeanor and very knowageable. Followed up well and treated us as family. He should be the owner of Ashley!!
Some the best Service I’ve every experienced. Very helpful and professional. My Sales Rep. Hodan and Cashier Quinn are A1. I Definitely recommend asking for them when you come inside of Ashley’s.
This is the second time I have ordered furniture from Ashley and I have enjoyed the experience both times. Dameyon was very helpful and everything went smoothly from start to finish.
Ed was very personable and really truly cares about his guests having a good experience!
Friendly staff with great customer service. Reasonable prices for nice furniture. Will be back to purchase more in the future!
Dameyon greeted my husband and I as we entered the store, and professionally offered his service. As we browsed the store, he noticed we were interested in a bed frame. Using a soft approach sales pitch he explains the price and color choices. The bed frame was just what I wanted. Dameyon gave us an offer we couldn’t refuse. We would have been happy to give more business to Ashley Furniture if they carried Nectar Hybrid mattresses because Dameyon was an excellent sales person. Quinn provided friendly and quick service checking out. We look forward to picking up our bed frame Thursday! Thank you, Rosalee Anderson
Kendall and the rest of the staff was very helpful and polite. I highly recommend Ashley Furniture
Ray was very polite and helpful with the mattresses and box springs sales. He showed us all the different choices and explained how each one benefits us. Arikkah the receptionist was also very polite.
A pleasant shopping experience. Ozzie and Arricah were helpful and knowledgeable, but not aggressive. I'll be back.
We had a great experience at Ashley furniture in Lansing. Dameyon and the store manager Kendall were very helpful and made a significant effort to make sure we walked away with a good deal and everything we needed.
Kady directed us to the item we were asking for and left us alone for a minute. (Appreciated that!) She came back to answer questions. The recliner was a good selection for our needs and was nicely priced.
I had a good experience. There was a color matching issue, but they resolved it with no problems.
I had a very fun and great experience with the purchase of my new sectional. Kady was warm, knowledgeable and personable and made the whole experience basically fun!!
My husband and I purchased a end table and larger table and was told 2 to 4 weeks. My husband called after 4 weeks. Were told we had to come in and pay in full before they would ship our things to the Lansing Store nothing was ever said that it had to paid in full... Was told last week it was in Flint and would be here on Tuesday. Called today and they told my husband it was now in Jackson. Now won't be there until Saturday. Not very good communication with your customers. He has called a total of 6 times. And the 4th time they finally told him it needed to paid before it was shipped. Not very happy. Could of just ordered it off Amazon and not had all these problems. Now too see if we get what we paid for on Saturday????
Thanks Ozzie and Quinn for the new mattress!
Kady helped us purchase two chairs!!
Scott was very friendly and attentive and gave us a great deal. The manager also gave us a $100 gift card to use at a later date. Aryian was also very friendly, even after there was an issue with my foe of payment. She walked us through it and we are getting a new sofa soon!
Ed and the entire staff are professionals, they answered questions when asked specific details on our furniture purchase do your self a favor and go shop this store. Top notch customer service and we felt the shopping experience was a pleasant and we were able to shop around with no pressure sales pitches. We will definitely look forward to doing business there in the future.
Dameyon was informative and answered questions without being pushy. Arikkah was informative and answered questions regarding pickup time and place and ensured checked on paperwork so we could easily find it when time came
Seems to have decently made furniture. Sales people helpful but a bit over eager (not as bad as Art Van used to be, but close). Good range in price. Selection was good. Should probably compare here with other stores offerings.
No pressure shopping, Ed was very attentive, kind and knowledgeable! Helped us find just what we were looking for!
Ed was very friendly and helpful, he was able to get us a good price on the sectional we wanted. Rene was quick at ringing us out.
Our sales person, Ray was extremely helpful and didn't pressure us at all. He gave us plenty of time to make our choice, which worked out because we discovered features that we may not have had we been rushed. Thanks for a great experience, we look forward to our next purchase.
Very nice staff. They were very helpful and a great sense of humor
Had some initial issues with the location. Store manager Kendall is a top notch employee. He and customer service manager Ariana helped solve the problem and made me want to purchase even more furniture. My next purchase will be with Ashley.
Ray was helpful
(Translated by Google) House process (Original) Procès teach
We found the perfect sofa for our family after two different visits to the store. Malik was very friendly and asked the right questions. However, he was still learning the process so it took quite a long time to get finalized. Arikkah was great at check out too. Hoden stepped in during the ordering process and she really moved it along. She found two different promotions for us as well. If you spend $3k+ they actually send you on a trip to Vegas or Orlando! The financing option is amazing too - 5 years 0% interest. Thank you to the whole team for making this process easy.
Kady was great and very knowledgeable. She was friendly and made my shopping experience very pleasant. Aryian helped finsih the transaction and get me out the door in a Timely manner. Thank you for the friendly service.
Ed was great
Ms. Hodan was the store representative which worked with us at Ashlley's Furniture Store. Ms. Hodan possesses all the attributes of a wonderful, patient, caring store representative. The Ashley store manager, Mr. Kendall,, whom Ms. Hodan works with is great at giving good customer service as well.
Great place, wonderful people. Buying my new couch was a breeze. Thank you, Lara, for helping me pick out my dream couch!
My sales girl was simply amazing and so was the store manager. Good experience. I will definitely be back.
They don’t tell you the right times I placed a order for my table they said 1-2 weeks I called back after a week there saying now it’s taking 3 weeks to a month
It was a great time with Hodan and she make sure we had everything we asked for Thank you Hodan
Ray and Arikkah were great!!! It was like Ray knew what type of things that I like before I told him anything. Both very helpful, caring and just great people..
Maily and Rene helped me get a few rugs for my new business. They were so helpful and nice. Thank you for all your help!
Kady was the sales rep that helped my mom and I pick out the perfect furniture. She and the Aryian, who cashed me out, were both very kind. I'm glad we came in for Ashley's Orange event last weekend. We got some good deals and found everything we wanted for our home.
Was very pleased with purchase and the energy and effort Dameyon and Lara provided us. Answered all of our questions and went above and beyond. Great customer service. Hope my pick up is just as smooth.
Jeff was great! He was able to assist us with our new furniture purchase! He was not overbearing or pushy. He gave us the time we needed to make our selection and helped us to get the best price possible!!
I had a great experience when making my purchase with Ashley’s Furniture. Malik Windham was the associate that assisted me and he was professional from the beginning to the end.
They gave me the best shopping experience. Ray was so helpful and guided me through different options available.
Ozzie and Rene helped me to pick out and finance a mattress. Very helpful.
(Translated by Google) Excellent attention!! A cozy place. Thank you very much for the gift and the attention of Aryian, very professional. Blessings (Original) Excelente atención!! Un lugar acogedor. Mil gracias por el regalo y la atención de Aryian, muy profesional. Bendiciones
Dameyon was very helpful and knowledgeable! We will definitely be back for our future furniture needs.
Great customer service and knowledge. I had a clear understanding of what I was leasing and at what price. Very satisfied
Great staff and great selection. Thanks for the fast and great help
Very Very fabulous service and pleased with the quality of ozie service
I have always shopped Ashley furniture and received the best customer service. They could give me a big thank you discount. Lol
Ashley furniture store is a great and welcoming furniture store. My salesman Malik was very outgoing and friendly. No pressure to buy anything. He listened to me and my indecisiveness as far as what I wanted. I finally made my decision and he made the buying process very easy and seamless. Have no fear shipping here. Ask for Malik! He’s a great person and very professional. You won’t be disappointed. Thanks again and look forward to doing business again!
I loved the experience of the store and overall process. Ozzie, Malik, and CSR Arikkah were all very knowledgeable. Very nice setup.
Scott was super nice and helpful. I loved his honesty. He took me right to what I wanted without me having to ask . Awesome and quick process . Thank you Scott 🥰
Helped by Scott. Low pressure sales, and really helpful. Breath of fresh air.
He worked with my budget and got me everything I wanted. Thank you so much
Good stuff and very friendly people especially sales representative ED he’s very Acknowledge about what you need also CSR Aryian.
Our sales person Dameyon was very helpful and professional. We are very happy with our purchase.
Kylee was amazing. She was knowledgeable and very pleasant. I told her exactly what I wanted and she delivery on everything. When it came time to see the numbers on paper she was great at explaining everything and answered the many questions I had. Very pleased with my shopping experience. Thanks Kylee 🤗🤗
Ed, my sales person, was awesome. He helped me find exactly what I was looking for and there was zero pressure to purchase. I have used Ashley to furnish multiple rooms in my home, and have been pleased every time with the results..
Horrible business practices. Horrible quality products and they partner with a horrible company for insurance on the crappy furniture. I just bought my couch last year, my cat peed on my couch In December 2022 (pet stains are covered by the plan) and the insurance claim was denied for bizarre reasons. It's just a rip off to take an extra $300 from you. You're better off not buying it since they find a reason to deny your claim. Never supporting Ashley furniture again.
Horrible business practices. Horrible quality products and they partner with a horrible company for insurance on the crappy furniture. I just bought my couch last year, my cat peed on my couch In December 2022 (pet stains are covered by the plan) and the insurance claim was denied for bizarre reasons. It's just a rip off to take an extra $300 from you. You're better off not buying it since they find a reason to deny your claim. Never supporting Ashley furniture again.
I had a very nice time shopping with Jake and Chris. This will be my new shopping area, for the things I need and extras. Thank you so much Jake and Chris 🥰
My experience has been absolutely phenomenal! Damyeon salesman and Kendall store manager made sure I found what I came in to purchase Aleah customer service rep was the kindest. she reviewed my order to make sure I had what I choose for myself. Great experience 🦋
Ed Gideon helped us purchase a new sofa and loveseat set. He was absolutely wonderful and extremely helpful when answering my 20 billion questions! Thanks Ashley’s Furniture and Thank you Ed!
Yoandy was an amazing salesman, although they were busy with getting the store ready and traning, he did very well helping us while helping his crew. He was very professional and listened to what we wanted verse trying to steer us in a different direction like other furniture stores have. 10/10 would recommend Ashley furniture outlet for your furniture needs as well as professionalism!
It was a great experience!
Great experience. Scott was friendly and helpful. Nice job Scott!
Fantastic service recommend them
Awesome customer service & knowledge of inventory
Scott Barret was great! No pressure as far as buying my new bed, gave me good information on the purple brand and gave great advise on how or what to look at for comfortability for picking out the right bed for me. Didn't pressure me to buy the most expensive bed or add ons ect. I would definitely refer Scott to anyone looking at buying a bed or any furniture. Thanks Scott. Tim.
I recently bought a sofa and loveseat from Ashley's and had a great experience with Ed. He was exactly what I want in a salesman - helpful, not pushy and left me to myself for periods of time when I wanted to be on my own. Ask for Ed!
(Translated by Google) The best in this business. The best price and the best quality. The sales representative Yoandy is the best. (Original) Los mejores en este negocio. Los mejores precio y la mejor calidad. El representante de venta Yoandy es el mejor.
Ray got us a couch we love with a price we love. Will be coming back in the future
Awesome experience! Thank you 😊
Kady was great with helping answer all of my questions and showing me what I needed. Aryian made checking out very simple, I am very happy with my purchase and these ladies were outstanding to work with. I will definitely shop here again and recommend this store to family and friends.
Hodan was so helpful with finding what I wanted and Arikkah was so friendly at the desk! Loved this place!!
Hodan was very helpful,polite and professional
KADY is such a pleasure to do business with. She shows all options available and seems genuinely concerned of our wants and needs and gets us the best price available. She is why continue to return to Ashley Furniture for all our household needs. Kendall has the same customer concerns and does his very best to satisfy his customers. We will be back as our needs arise.
Friendly, efficient, and knowledgeable of products!
Stellar customer service. Our representative was friendly, and was willing to talk with us about anything from the furniture. We were looking at to video games. He was very patient with us as we decided and offered us water while we talked. The piece of furniture we picked out is the most comfortable couch we owned and I can’t wait to get it.
Steven, did a great job helping to afford new furniture from Ashley’s. He took the time for 2 weeks keeping in touch with me all the way! Scott picked up on the final paper work as Steven was busy with other customers and Quinn put the final touches on the sale! Great group of people!!
Kylee was very helpful in helping me find the right couch quickly. I wanted to be in and out, and have delivery sorted out too. She save me a lot of time and effort!
Good selection, good deals and great service! Ed was perfect at helping us understand our options and made us aware of all the specials we could use. Arikkah made sure the finalizing of the purchase was friendly and efficient. Thanks for a great overall experience!
Best salesman I’ve ever worked with! Super kind and always willing to give you nothing less than the best. Helped me make my first two big purchases for my apartment and couldn’t be happier :)
Scott was very helpful today when I bought my couch. He gave me great service and would recommend him to anyone looking to purchase new furniture
Manager, Yoandy Ortiz did an excellent job helping us out find exactly what we were looking for. Thank you!
Friendly staff in store very helpful Good quality furn good price fast delivery same day. Very pleased lisa hall
Great shopping experience and checkout speed. My sales advisor was informative and knowledgeable most importantly patient! I will be looking forward to my new furniture!
Bought a table from them 2 years ago and the leg already broke. Cheap junk, wouldn’t recommend. They won’t do anything to fix it either.
Thank you to Jeff, CSR for all your help and knowledge. Also thank you to Aleah for her kind smile and help
Hodan and Dameyon were both very friendly and helpful in our decisions on our bedroom set. Also CRC Arikkah was very friendly. I would go back to Ashley Homestore in Lansing.
Hodan was fabulous!! Great experience
Dameyon went above and BEYOND!! We felt very comfortable in buying process. He really listened to what we were looking for, and then guided us in that direction, so we had lots of important information to make decisions. Rene handled paperwork quickly and efficiently. THANK YOU! We'll be back!! 👍🙂
Hodan was awesome! Very fun and personable, really made our experience awesome!
Great atmosphere. Ozzie was very helpful and patient and very professional. Aleah at the desk was very nice and professional. Will be shopping here again for more furniture
I had the most fulfilling experience with Ashley furniture in Lansing MI. As a team, the sales rep Holden, the CSR Aryian and the store manager Kendall provided me with the best customer service. They all went above and beyond to make sure I got the sofa I wanted and for the best price. In addition, they provided me with free delivery and a gift. Overall, I am very satisfied with my purchase and experience,. Once again, THANK YOU!!!
Ozzie and Quinn were great!
They lied about when I would get my furniture, then when I received my furniture the order was wrong. Go somewhere else it’s not worth it.
Thank you for the help Damian! Knew exactly what I was talking about when I called and made the purchase/order very easy over the phone!
5 star experience ln every way!
Great customer care with Scott in the Lansing store. No pressure and he was awesome!
I had a great experience shopping at Ashley. I was able to find and purchase what I needed at a great price! The employees were all so helpful.
My salesman Ray was great. Very attentive and knowledgeable in all of my needs and all what Ashley had to offer.
Hodan has been amazing at getting me the best deal possible and Aryian was very courteous.
As always the experience at Ashley is great, the store manager Kendall a stand up guy who goes out of his way to satisfy his customers and let me mention Quinn Delightful and pleasant.
Dameyon Moore was Amazing!!! Highly suggest for excellent customer service.
Yoandy was excellent in assisting us in finding our new furniture. Awesome store! Great price and quality!
AWESOME experience got everything I was looking for…..
Scott B. was friendly, informative, and attentive without hovering.
DAMEYON was very helpful and patient with us as we tried to decide what we were interested in. He showed us options in our price range and also the size of furniture we were looking for.
Friendly, very knowledgeable and helpful. Really new her role in helping a customer. It felt like I made a friend.
Everyone we talked with was courteous and helpful. Ed was good at giving us space to look but being available to help when we needed help.
Hodan was wonderful! She was so friendly and fun to work with, adjusted what we looked at as I changed my mind on things, and it was super easy to add on the ottoman to my sofa order when I decided to get that a few days after my purchase. Hodan is awesome and everyone at the Waverly location in Michigan was great to work with!
After speaking to the manager, Kendall of the Lansing store he promptly rectified the situation by having the sofa delivered to our home FREE of charge. The sofa is beautiful. Additionally, we had a financial reduction on the balance. I am very pleased and so happy this worked out in our favor. I will be back looking for coffee/end tables to match. Thank you so much.
I just want to give Steven and Aleah a thank you for doing such a great job on helping me with our purchase. I arrived 15 minutes before close and the sale was not done until 20 minutes after closing time and these two remained very professional and courteous. Thank you
Scott was phenomenal in helping me pick a mattress for my sleep style and one that was within my budget! My experience was stress free and I was able to get all of my questions answered. Overall, I would gladly shop at Ashley again!
Filed two claims that never got resolved. I kept all emails and records of all calls. 1st claim for Bed, 2nd claim for sofas. I kept recieving the run around from customers service through emails and in the store once I got fed up with getting no where. After a year of nothing I just said forget it but after that situation. I did decided to purchase from here once again! I know! Why right? I was trying to give them the benefit of the doubt. I normally have a good experience. I Loved all my first few purchases from ASHLEY'S mind you I've re furnished my entire house twice from here . Because i never had an issue, until I did! Once matters wasn't handled accordingly after I did my part. It left a bad taste in my mouth. Dont get me wrong both mangers of the lansing location normally takes great care of my family needs. I've never had an issue with my service from one of them but my last experience with K my situation didn't get resolved leaving me wasting $3000. I was left disregarded! I had to buy another sofa. Here's to the other claim of me recieving the wrong mattress. I didn't notice until after a month because I had my child so we never switch the room until I got well bed stayed packed up. so about 30days after purchased I noticing I received the wrong mattress due to body aches which caused me to check because I bought the same bed I had before and which we LOVED. so we just decided to just purchase bigger size from what we had already. I did all required forms, submitted requested photos all to once again not this error/situation resolved and shoved off. Which left us still stuck with having to buy a new one and given that practically new one away. Lastly I just bought a new Sectional for about $3700 with extended warranty let's just say me & my husband is not happy. i'm over getting played by Warrenties and poor service. Unfortunately, This will no longer be my first choice for furniture!
Great service all around!
Great service. Dameyon was very easy to work with, and answered all our questions.
Just left Ashley Furniture in Lansing and came back to my new apartment able to breathe for the first time since moving. I had crunched numbers and added/removed things from my shopping cart online for days and decided to just stop by the physical store… I was not disappointed, Ray greeted me and helped me immediately cross referencing the best price from online to in store prices without asking. He spent 2 hours working with me finding the best deals possible and without a doubt would have probably spent longer if I needed. Amazing service and I couldn’t be happier. Go in talk to Ray he isn’t just a salesman but there for your best interest and without a doubt got me better deals than I could have online. Just amazing… -Nicholas Tanner
Hodan was patient, creative and resourceful. Very easy to work with!
One of the BEST experience’s I’ve ever had at a furniture Store, Scott was great and so easy to work with.We’ll definately be back!
Hodan was very helpful and professional. She was knowledgeable about the products.
Hodan was very polite and pleasant to do business with! I give her a 5 star😃 The front desk associate was also very nice and did a great job thanks again!
Very helpful and informative. Pleasure to work with.
Great selection and great pricing. Scott was able to help us select out and finance a new bedroom set and mattress. Will certainly return for the next room!
Ray was great, patient and informative!
Damian was great to work with and was extremely helpful finding us what we needed.
While the store didn’t have the particular chair/recliner I was looking for, I found what is probably a better chair/recliner option. Hodan and Aryian were super helpful and extremely friendly during the process and I’ll definitely return to Ashley for future furniture needs. Thank you!
Little more then i wanted to spend but you get what you pay for. Sales person very helpful and wasnt over crowding like most do
Amazing service, great prices, knowledgeable staff!!! My go to spot for furniture!!!
Ray was AMAZING !!!! So nice and polite helped me out a lot ! He’s THE BEST !!!!!
Couldn't log on to computer because of a corporate problem.
Great experience! Scott was really helpful and asked questions and helped us find what we needed without being pushy. Aryian was efficient and helpful when we checked out! Great experience. Beautiful merchandise. We can’t wait for delivery!
We almost walked out thinking the prices were more than we wanted to spend and daymien hooked us up!
Ozzie and Aleah were very efficient, kind, and helpful during our purchase process!
Yoandy and crs.Aryian were very helpful above and beyond the average customer service most businesses give now days I was completely satisfied would recommend them to anyone. I don't do to many surveys but they deserve this one thank you Ashley furniture.
It was an awesome experience today shopping for living room furniture. Scott went above and beyond helping me pick out the perfect sectional for my apartment. I will definitely be back for more. Thank you for your assistance.
Yoandy and CSR Aleah were absolutely terrific! They helped me buy a lift chair for my sister that she really needs. They went above and beyond to make this happen! I am so grateful to both of them.
A great place to shop for furniture. I know I am receiving good quality products. Thanks to Ray for making the experience easy.
Ray was very helpful and his customer service was on point. Great experience
Scott was our salesman. Very friendly and super helpful. I came in with my order already in my online cart, he was able to knock down the cost of some items and got be a great deal on warranty. Very happy with my experience.
Kylee was very personable and helped us out a ton! Made our shopping experience and purchase go much smoother than we expected, would definitely feel great shopping with her kind of customer service!
Sales rep: Yoandy and CSR: Aleah was a great team. They both were nice and friendly. They have exceeded my expectations. I will definitely return to Ashley - Lansing to work with them again. I highly recommend going to Ashley - Lansing and asking for them!!!
Excellent experience with buying a bedroom set at Ashley. Scott B helped with determining the best fit for our home and budget. We will definitely return for a dining room set in a few weeks! Thanks Scott!!
Very fun and pleasant to deal with. Not afraid to ask questions or if she didn't know the answer she found someone that did
She help she Very good
Bought a bed from here recently. Very happy with what I got. Great store to stop at for all your furniture needs!
Jeff F. At Ashley furniture in Lansing was great! I had a delay from another furniture store so I drove to Ashley and Jeff stayed by my side helping me find something that was in stock so I could get it before Christmas. I actually got my delivery Two days later and was able to cancel from the other store. Very helpful, efficient and reasonable.
Be careful “delivery” does not mean assembly the drop it off like Amazon. They will tell you what they want to hear to sell and then not care about you after. They also lie about the deliver time.
Our experience with Steven and Quinn of Lansing-Ashley’s Furniture Store was wonderful! Steven was not pushy and was there if my husband and I had any questions. Great job! Quinn was super friendly and polite! Thank you both for making our experience wonderful!
Yoandy was great! Very helpful and knowledgeable. Allowed us to browse the store without being pushy or salesy at all! He and Arikkah were so friendly and explained all details when we checked out. We can't wait to pick up our new couch!
Ray, and Aryian we’re top notch to work with. I highly recommend them. Thank you Ray and Aryian, for a great experience!.
Hodan was very attentive and knowledgeable about the various furniture selections. She listened and offered options in a very natural and authentic way. I didn’t feel like I was pressured or “sold” on items. She made sure I had the information I needed to make a quality decision. I’m very excited about my purchase.
Very friendly, patience and had all the answers to our questions, and gave us a great deal. Thank you Hodan
To start, the salesman told me expected time of delivery would be 6-8 weeks which I didn't mind but I actually didn't receive my furniture after 10+ weeks and that wasn't even the issue because I understand there are supply chain issues. My problem with this company was that I had to reach out to them to get any sort of updates on where my furniture was and expected delivery etc. Not once did they reach out to me to provide any updates. On my last reach out I was informed my furniture was in the warehouse and ready to be scheduled to be delivered so we put it on the schedule for the following weekend. I ordered a bedroom set so I was getting a bed frame, two dressers, and two nightstands. The day of delivery my fiancé and I moved out all the current bedroom furniture to prep for delivery just for an Ashley rep to call me TWO HOURS BEFORE the delivery was supposed to arrive to inform me that the delivery had to be rescheduled. So now our bedroom furniture is all taken apart and we have to wait another 4 days before the delivery guys are back in our area plus I'm 6.5 months pregnant at this point and having to make different sleeping arrangements was not ideal and they couldn't seem to give one care about the inconvenience when speaking to the rep. Lastly, they don't allow returns once the furniture is in the home which is strange to me when there is nothing wrong with the furniture and was in my home for less than 24 hours. Considering the supply chain issues and the demand in furniture you would think this wouldn't be an issue especially since the demand for furniture is so high right now. When all the furniture was finally delivered we realized one of the nightstands didn't fit and they would not allow me to return it. Overall I liked the furniture I bought but will not ever purchase from Ashley again because of their poor communication and customer service. Not worth the headaches and they obviously don't appreciate their customers.
I had a great experience at Ashley’s Scott helped me furnish my whole apartment!!! They gave me great deals and they have good quality merchandise I would recommend going to Ashley’s
Yoandy at the Lansing Ashley store was amazing to work with. He was always quick to respond to any of my questions and helped us on our journey to a new living room set. 5 stars for Yoandy!
Dameyon was great! He worked with us to find the bedroom furniture we loved. Arikka was kind, quick, and efficient.
The were very helpful and friendly. I went to a few other local furniture stores and I couldn’t get any help! When I walked into the Ashley store, Raymond was very helpful without being overly pushy toward something that I wasn’t interested in.
I had the most wonderful shopping experience at Ashley’s. Ed (sales representative) helped me from start to finished. He was such a great listener, he helped me find the most beautiful and affordable furniture for my living room space. The cashier closed out my sale she was super nice and sweet. I can’t wait for my next purchase! Thank you Ed, it’s greatly appreciated.
Ed and Aleah did a great job with our purchase.
Jeff is great!
I was in need of a power lift recliner and was able to get a good one that was in stock. Youandi was an excellent salesperson and very kind.
Best customer service experience in a long time, from the salesperson, Scott, to the cashier. Scott asked us what we were looking for, and, after telling him, he thoughtfully showed us items he believed fit the style we were looking for. Highly recommend this store and Scott.
Great experience here. Got a great couch for a great price. Scott and Aleah were super helpful and friendly :)
Highly recommended! Excellent Sales Rep. (Anthony), willing to work with you until you are satisfied and sure. Very knowledgeable of the products carried by Ashley. The CSR was very pleasant, courteous and efficient. Prices compatible with some of the best of the best furniture stores. I will recommend this store to family and friends looking for quality furniture, and I will continue to shop at this Ashley's in the future!!! Definitely a 5***** Furniture Store. Vickie
Staff is very friendly and patient
My wife and I purchased all new living room furniture and we had outstanding service with Ray! If we need anything for home we will definitely be going back to see Ray!
Had a very good experience at Ashley Furniture.
My sales rep Scott went above and beyond to accommodate my needs. The purchasing process was smooth and easy thanks to the collaborated efforts of Aleah and Scott. I can't wait until my new furniture is delivered! Plus I got an extra blessing from Ashley- Lansing in the form of a trip to Vegas! I was pleasantly surprised by my overall experience. I will definitely shop here again.
Kady was amazing! I had no idea what I was doing while shopping for a mattress and she was extremely knowledgeable and helpful with guiding me through the process. Aleah helped at the end to get me checked out and she was very efficient and kind through the process.
The experience in this story was very good. There was no pressure. Ozzie was very personable, knowledgeable and not pushy at all. He answered our questions and helped us narrow down our selections. Rene was very patient and explained all the paperwork. She was very efficient and personable also. I would definitely recommend others to this store.
Anthony and Aryian were a pleasure to work with. We got the couch we wanted with a protection plan for less than what we thought we were going to have to pay for just the couch. Thank you!
Hodan was amazing and helped us find some amazing furniture for our new place! Will definitely be back for more.
My new couch seems great so far, but when I bought it they said I could pick it up at the back of the store 3 days later. When I got there and called, they told me that they had moved it to their warehouse 15 minutes away without telling me prior. A simple heads up would've been nice.
We shopped on a Friday was told Sunday or Monday our furniture would be in never got a call I had to call to check on the status then was informed that if we were picking up our furniture we had to give an hours notice which by the way the sales rep never told us so I called again on Tuesday to see how much delivery was for sure because we couldn’t get a truck anymore and the customer service rep gave me an exact price that was way less then our sales rep said it would be because we did ask about delivery while we were in store so now over a week later I might get my furniture! So the question is stuck in my head about how honest was my sales rep ???? Not sure if I would recommend this place or not!
Yolandy and Aryian were professional and they provided an excellent shopping experience . The delivery and set up was efficient and well done.
Went in to look for a new mattress for my husband and I. I got the help I needed and all of my questions answered with sales associate "Ray". He was very kind, non-pressuring and went the extra mile to help me. Even ended up getting 3 new chests of drawers. He made something that was stressful for me a really peaceful and happy outcome. The store itself was beautiful. If you are in the market for furniture check Ashley out and ask for Ray😊.
I would like to thank Sales Rep Ozzie and Cashier Quinn for their assistance.
Or sales person Steven was very friendly, knowledgeable, and accommodating. I would definitely recommend him to anyone looking for furniture.
Hoden was an amazing help. Very detailed and knows what she is doing.
I had a good experience the sales person I had Miss Holden who is exceptional friendly considerate very helpful and on pointi I’m Glad I went there
She was awesome and very helpful
Kady is THE BEST!!! She always helps us with a smiling face and treats us like family :-)
Great service, quality furniture. Ask for Damion at W.Lansing location!
dameyon was amazing, great guy
We had a great experience with Anthony! Thank you for our new tv stand!
I went in shortly before closing on Black Friday. I know they must have been tired but they didn't act it. Steve was chipper, polite, friendly, and helpful. It was a great experience.
Ed was incredibly kind and helpful, I'll definitely shop here again!
Ed my salesmen was very helpful while I choose my new sofa and love seat. I'm very excited my furniture will be in my home less than 48 hours after purchasing.
Great deal, furniture was received the next day and set up quick and easy.
We had a great experience buying furniture for our new home! Yoandy was very helpful and seemed very knowledgeable about financing options. He answered all of our questions and even saved us some extra money. Aleah was also very kind and made the check out process a breeze!
Hodan Aleah and the manager are awesome! 🙌🏽Very easy to work with, friendly and they know their stuff! Highly recommended!
Great service a great deals!
Kady was great. Showed us many options and let us know about all the deals. Go got just what we wanted at a great price.
I purchased a bedroom set and a piece of art work from Ashley. The salesman Ed was very friendly and easy to work with. He made sure I got a great deal. My experience was fantastic! Quinn helped me check out and she was also very kind and helpful. Over all one of the best experiences I have had!
Excellent service by Anthony in sales and Aryian at the desk. Everything clearly explained. Staff were friendly and professional.
The staff was AMAZING. Anthony was very sweet a little unsure on a few things but the manager James came thru. I also loved that they did not make empty promises they were up front an honest. Our cashier Quinn was also very helpful and knowledgeable. They overall are a wonderful staff and I will recommend them to everyone.
Great service! Kylee was very courteous and knowledgeable. I left with exactly what I came for and spent a lot less than I planned. Prices are reasonable and they have plenty of variety. I had a wonderful experience! I will return for future furniture purchases.
Steven was very nice. He was on top of my needs and did it all with a smile. Great experience, friendly staff altogether.
This is my 2nd bad experience with them.. what a headache.. avoid your issues and go to value city for better prices and better furniture..
Great service!
Best furniture store around Steven n Kady were so helpful and delightful to work with very awesome staff
Very friendly very knowledgeable will buy again
Ray is a awesome sales rep and I'm truly grateful for him.
Lots of variety of furniture. Anthony was a great help.
She was so awesome got me and wife a great deal on a new bed we really enjoyed her help
Scott was very helpful and professional. I explained what I was looking for and Scott showed me some items on the floor first then he showed me the more on the computer. After a few minutes, with Scott's assistance we located just what I was looking for. I
Ozzie was wonderful. Very helpful and knowledgeable. Between Ozzie and the store manager we were able to get what we needed.
The customer service was excellent. My salesperson throughly explained my purchase agreement, insurance and deliver setup.. He was professional, courteous and knowledgeable of the product. I will be purchasing other products and furniture in the futre..i hidhly recommend Ashly Furniture Store to anyone interested in buying furniture.
The salesperson was extremely helpful in identifying my new area rug. Hopefully the delivery time is fast...I'm excited to add this new rug to my space!
Nice atmosphere, no pressure to purchase, the best experience when making a major purchase chase. Kylee was our sales rep. and did an outstanding job!!
Steven was most helpful. Very knowledgeable about both products & services. When he wasn't certain of an answer, he gave none. But with eagerness left to obtain it. He was a great pleasure to work with. Quinn, was very informative in regards to sharing details of my invoice. Quickly handling business to get me on my way. As I had an online class to attend.
Friendly, knowledgeable sales staff. Cannot wait to get my new furniture!
Great service and patience with those at Ashley. We got what we needed and we willl definitely be back for more
Great experience at Ashley furniture. No pressure and very knowledgeable staff.
We got very personalized service at Ashley. They listened and heard us, gave us no pressure, and didn't try to push a sale on us we couldn't afford like a lot of places have tried. Instead they were kind and considerate. The salesman gave us his personal number in case anything went wrong with delivery or for any questions. He went out of his way to get the couch delivered in time for our planned family visit. We will definitely be returning to give them more business in the future!
Super people and the best service!!!! We will definitely return!!!
I had an amazing experience with you guys . Specially Yoandy and CRS Aleah . So professional work . Definitely will come again
Thanks for your help Anthony.
Ashley took care of us today we needed furniture today and they allowed us to purchase the floor model for a great deal Thank you Ashley's and our sales person Ed Gideon
I ordered a loveseat and recliner. Upon delivery I noticed that the recliners box was all smashed up. I asked the delivery driver to stay cuz I was refusing delivery if it was broken. They also tore my love seat bringing it in. I contact Ashley immediately. I did what I was supposed to do. Three weeks letter someone finally comes out to take pictures and check it. This was in mid September. Then they call me and tell me the recliner won't be in until January. I threw a fit and they agreed to let me pick something else out at the store. Well low and behold the chair we wanted was in Flint. Ok. Cool cool. I get a call for delivery two weeks ago. Delivery is Friday the 28th and now I get a call saying they DON'T have the item they said they had and scheduled a delivery for. Now they have to order it which is what they were going to do in September. So now I have to wait and the girl could even give me an approximate. Probably be February now. This is unacceptable and I will NEVER go through Ashley again. EVER. the best part was the kind salesman. I feel bad for him. Working for a place with such bad business practices.
Awesome service and attention. Very nice and polite. We are glad that we stopped in after a long day of shopping and found just what we were looking for.
Dameyon was very patient and Thorough!!! He made sure we got what we wanted.
Ed helped us finding the right furniture for us and he is very friendly and patient with us.
Had great experience at the Lansing Ashkey store. The store manager was great and Hodan was a pleasure to work with. I will definitely think of this team when I am ready to purchase more furniture!
very good customer service
Great location! Amaya worked hard to keep the process smooth and enjoyable. Damarco worked to get us checked out fast and was fun to talk with. The atmosphere was light and inviting. When the time to get more furniture comes, we will definitely be heading back to Ashley’s in Lansing!
Ozzie was great to work with, he got us the best possible deal he could. We were very happy buying a sofa from him!
Anthony was very professional, courteous and knowledgeable about the furniture store's products.!
Very happy with the service we received. Lots of information! It helped us to make a great informed decision. Thanks again to Anthony, Jeff and Ayrian (not to mention the awesome deal we recieved!)
It's been a struggle working with the Lansing building. Started out great and now that I'm in the process of swapping out the bed I bought it hasn't been easy. I was told I needed to comebto the store to start the process and was told I can pick out what I want to save myself another trip, I live an hour away. They didn't tell me they had to set up a day to come look at the bed in my house before they could order the new one. I was approved to swap, and still had to go back to the store and setup the new bed delivery. I set it up on the phone but had to go in and sign and pay the difference, orginally I was told that could all be done on the phone. When I got in I had to pay more than what they originally told me I had to pay. And while I'm there they tell me there was no reason for you to have to come in. I don't know if policy's change often there but being two different things more than once is ridiculous. Customer service needs some help in that building. I do appreciate everything Kady did for me in this process as I know it was just as frustrating for her. Just wish communication was better and their policy's were better known to save customers trips when they aren't needed.
The salesman Dameyon was so polite and nice to talk to . He work with us give us the best deal.We will definitely go see him again.Ashley Furniture was very nice to shop at.
Super friendly, helpful and accommodating staff! Kathy was an excellent sales person and showed me in stock sleeper that was exactly what I was looking for .I highly recommend shopping here fir your furniture needs.
Yoandy was amazing!!! I called regarding a product I found online only to find out delivery was 15 weeks. Yoandy walked the store, sent me pics and dimensions of several in store options. We found own that fight my space!!! Just waiting for delivery any day now!!
Ozzy was a very knowledgeable non-aggressive salesman 😁 He helped me find furniture I will love forever at an amazing price! The store atmosphere was exceptional and we were even treated to free water and cookies while we waited😍
Worked with Damyon to select a new sectional. He was very helpful. Very happy with the customer service!
Yoandy was very friendly and was very professional. Went out of his way to help us get the best price for the sectional that we wanted and configured for our needs. Would definitely buy from him again!
Kylee and the staff at Ashley were simply amazing. We are so appreciate of the help and non-pushy sales. Outstanding customer service! Thank you!
Kendall and Hodan were very helpful. Kendall even mean follow up phone call to make sure songs made additional questions were answered and that is very much appreciated and I will refer my friends and family. Thank you
I had a good experience. I was helped the entire time and they were helpful and informative. I was a little disappointed they didn’t have certain couches on display so I wasn’t able to test a couch I was interested in. But I did leave feeling confident about my purchase thanks to the manager informing me about longevity and what would hold up better. I also won a trip for 2 for spending a certain amount. Overall, a good experience.
Good shopping experience
Ed my sales rep was super helpful. The service was great.
Really helpful at Friendly
The sales person seemed to be new but very helpful
I had a wonderful experience. I truly received great service from the moment I walked in the store.
Ashley Furniture store in Lansing is great! It is clean, good inventory, courteous and friendly service. Dameyon helped me to purchase a bed, and I was happy with the experience. Will definitely shop there again!
Our experience at the Lansing Ashley location was amazing, Ray our sales person was very patient with us, whe thought we wanted a sectional but fell in live with another beautiful set instead, he was fantastic with my kids as they didn't want to furniture shop, the building was clean and tastefully set up to give the individual spaces its own feel.
Anthony was good to work with and was able to price match. Edit: Delivery times seem like random numbers thrown out there. Dealing with delays and promises and it's been a month with no delivery date scheduled still. Was told 2-3 weeks and now it's 5+ with nothing still.
Yoandy & CSR Arikkah we’re extremely helpful! thank you so much!
Excellent customer service. Very helpful no pressure making a purchase . Would recommend again
I really appreciate YoAndy! Had some issues with an online order, YoAndy went above and beyond his job description to help me. YoAndy is very knowledgeable, professional, and accommodating, he made my shopping experience a very pleasant experience. Will definately be shopping more at Ashley, with YoAndys assistance of course!
I had an amazing experience! The financing application was quick and easy. My Sales reps Hodan and Arikkah were great. They didn’t waste any time and I got $0 down financing with no credit check and was approved for what I what I wanted. I’m so pleased and excited!!!! They are amazing.
Ed provided the best service we have ever received at a store, he was very helpful and never pressured us to buy something based on price. We are extremely happy with our new furniture for our living room, kitchen and bedroom!
(Translated by Google) Excellent service and quality! Excellent delivery staff!! (Original) Exelente servicio y calidad! Exelente personal de Delivery!!
Kady was AMAZING honest and knows her stuff! We are very happy with our purchase.
Yoandy was extremely helpful and made sure he answered all our questions and helped us find the right furniture for us and our new home! Make sure you ask for him when shopping
I highly recommend Ashley Furniture on Saginaw Hwy. in Lansing MI. My husband and I were looking for a bedroom set and found the perfect one after shopping around for months and months. We loved the furniture so much we ended up also buying a new sectional couch, ottoman and bookshelf. Hodan, our salesperson, and James Niebel, the sales manager, were both very helpful, honest, knowledgeable and had answers to all of our questions. The beautiful & durable furniture accompanied by a staff that works together and goes above and beyond made this experience a positive and memorable one. We definitely will be back whenever we need any type of furniture or accessories for our home. Thank you for making this process so easy and fun.. A+!
Not impressed by the sales lady. Not impressed by the time it would have took to get my purchase to me.
Ray and Arikkah were very helpful in the purchasing process
Ozzy hooked me up with a killer mattress, I wouldn’t have wanted to buy a mattress from anyone else!
Employees could be nicer
Be weary of what you buy at Ashley furniture. Some items are really bad quality.
Ozzie was super friendly, knowledgeable and patient. Not pushy and quick to give info and suggestions to assist in our purchase. Going back for additional purchases and looking for Ozzie for sure…. You should do the same he’s good people! Cashing out was just as easy with CSR Arikkah’s help. She was very friendly, personable and patient. Everything went smooth as glass. It,s a great store with great employees.
We worked with Hogan to get our new sofa and she was wonderful! We got a new sofa and a vacation through them! We happily drove an hour to come back and purchase! If you need any furniture ask for Hogan!
Everyone was so nice and accommodating, even when my 3 year old started throwing a tantrum. Thank you guys so much for the help and patience
I had the most pleasant experience at Ashley's the manager was such a good help They made us feel very welcome and help us with everything that we needed help on
Hodan was amazing! She was not pushy with sales and was informative about everything we were looking for. Recommend her 10/10
Found the perfect recliner here today. Dameyon was very nice and very professional and helped us get a good deal on the recliner. Will definitely go again next time we need furniture.
Anthony was incredibly helpful when I bought my new couch & ottoman. He even came in on his day off because it worked better for my schedule. I truly appreciate the kind customer service. Ariyana was quick, efficient and accurate when processing the final transaction. I will definitely make a future purchase..
Hodan was wonderful to work with! I will definitely contact her again.
Customer service was exceptional! They helped on all terms! Yoandy was of great help! He went above and beyond to make sure i was good!
Excelente atención por parte Yoandy
Dameyon was a fantastic salesman! He told us about the deals when we entered the store, and allowed us to look around without being pushy. He was very personable and knowledgeable. Made our decision that much easier. Thank you, Dameyon.
Great selection of furniture with staff that is the correct balance of helpful, patient, and not pressuring -- very much appreciate the experience and look forward to the delivery of our new couches! Edit 9/12: While the above statement stands, I must lower my review based on the HORRENDOUS delivery system and customer service of the Ashley delivery staff. This is based on three main reasons: 1) Extremely poor communication and unreliable delivery windows; 2) Not showing up at the scheduled delivery time and having to reschedule twice; and 3) Not helping my wife (at home with two kids under two while I'm out of state at a conference) move the current furniture out of the way and indicating they could for an additional fee (which is ridiculous because if they showed up at the original delivery time that they missed, I would have been home to help my wife move the current furniture). In today's day and age, delivery scheduling should be automated for the benefit of the customer and company. I am very disappointed by this and the poor customer service. It took me everything not to make this a 1-star review, which was only prevented because of the positive in-store experience we had. Edit 10/27: we exchanged the couch for a different piece of furniture and the service, logistics, and delivery were much better.
Jeylin was helpful in finding me the right sofa and made a good deal.
Went to look for dining room set and was greeted with a wonderful sales associate named Ozzie. He was very friendly and worked well with us to find exactly what we’re looking for. He was patient and even recommend us a really good restaurant to get dinner later that day. Big shout out to Ozzie and Arkikkah for helping me out!
Dameyon and be Aleah were very professional and helpful with my purchase.
Stopped in for a couch and end table we had looked at the week prior. The salesperson Jeylin and customer service person Aleah that assisted were both very helpful.
We had an excellent shopping experience at Ashley Furniture in Lansing. Our salesperson, Scott, went out of his way to help us and get us the best prices. The cashier, Quinn, was very friendly and helpful. We walked out with a lot of furniture and very happy!
First off, sort the reviews if you want the raw truth about this place. They try to hide all of the bad reviews suspiciously. I personally found out the hard way, then read the reviews after shopping because I thought no way. Anyways shop at your own risk. My brother and his wife went after I told them I got all these "good deals and was PROMISED DELIVERY IN 4-6 WEEKS. I must have been a fool to believe that in the middle of a pandemic. They were stalked by employees and very upset i had recomended them, having no idea how bad they actually were (not being at that point yet) 4-6 weeks came, no one reached out.. actually had to call personally Every month. for update. I feel like they lie and cheat and us customers don't get the product or even get it in any time they promise. Not right. this is a sad way to prey on people.
Both sales team members were extremely helpful, answered all our questions thoughtfully and checked with a manager if they needed more information. Dameyon and Jeylin respected our time in the store and were very efficient. Dameyon went over and above to make sure all concerns were addressed. Aleah was very efficient and carefully explained all the paperwork.Great experience.Will visit again.
DO NOT SHOP HERE. Warning! All of the positive reviews on here were definitely written by staff of Ashley. I have shopped here 3 times and every time there was an issue. Do not let them talk you into their “pay over time promotions”if you don’t want them to completely screw you on interest. They are quick to sell these “promotions” If you miss one month on accident they will not give you grace period and you are stuck owing 3 times what the furniture was sold for. Predatory sales tactics, will back you into a corner to sell you something. Do not trust them. They will lie about back order times and ect. Will absolutely never step foot in this store again. The customer is always wrong.
Dameyon was friendly and professional duri g our visit to Ashley Furniture. He listened carefully and showed us example after example until we found the right thing. He got us a very good deal on the sofa and loveseat, too. He's a personable and engaging salesman.
Everything was great 👍
Hodan is the absolute best. Very chill atmosphere and helpful staff. Will definitely be returning if I need anything else.
The experience was awesome, I felt like I could really connect with the employees while I was conveniently looking around on Labor Day sales weekend with no idea of such. Thank you guys at Ashley furniture!!!
Scott and Arikkah were fantastic! They helped me pick the mattress that I wanted and explained how my monthly payments would look. Incredibly friendly and helpful! Would definitely recommend. Scott was very helpful for finding a mattress and bed that were comfortable me! Thank you, Scott!
Had a great experience at this Ashley home store with Damien. Was searching for a recliner for my sons dorm room and found a fantastic deal, thank you so much!
Dameyon did a fantastic job helping me find a sofa and coffee table for a good price. I highly recommend him and will definitely consider looking for furniture here in the future!
Ozzie was energetic and super helpful! We intend to request him again for our future purchases. Great job!!
Amazing experience. I had went to 5 stores before this and was disappointed. Came to Ashley and found so many things I didn’t know I wanted. Hodan was very helpful, knowledgeable, and sweet. Gia the service rep was very kind! 10/10
The staff were very helpful and professional. The gentlemen Jeylin did a great job. Was not pushy or trying to be a salesman. He worked with us and got us a great deal.
It has verities of furniture. I Guess you will always find what your looking for.
Great experience. Friendly and thoughtful.
Decent prices and helpful staff. Slight amount of pressure sales tactics, but you’ll also find that at literally any furniture store. They did let my wife and I use the stamp on their desk to stamp our hands, which was pretty cool. It you’d like to nap in the display furniture, however, I’d recommend Big Lots next door.
Ed was wonderful to work with. I needed a lot of things & he knew right where the items were so I could make my choices. Will definitely be back!
Scott B and Aryian did a great job helping me through the process of getting a new bed! Thanks guys for the hard work!
His service was amazing he helped me get everything I was looking for. And he was super polite
We had a wonderful shopping experience! I can't wait to get my bed! Hodan was a great dales person!
Omar was a great salesman. Very low pressure and very knowledgeable.
Great place! Will B. Helped me. Great workers!
Great Service! Thank you Ray, Jeylin and Quinn!
Great, no pressure salesman (Ed Gedeon). Helped us find discounts that we were eligible for and made the whole experience easy!
Efficient and friendly service. Let me shop until I was ready which I appreciated.
Everyone was super friendly and professional explained everything thoroughly beautiful furniture
We have made a couple of purchases and we have dealt with Ozzie, he is great!! Lots of product knowledge and always makes sure he’s working to get you the best deal that’s available!! Thank you!!
Kady was awesome, smooth experience
I visited Ashley two different days this week looking first for a bedroom set for my son and then again on the 2nd day for the mattress to go with the bed that we knew we wanted. Hodan greeted me both days and she was very helpful and informative throughout our visits. She paid attention to our needs as customers and was also happy to help us any way she could; often walking from one end of the store to the other multiple times to get 'this information', or 'that information', etc... Hodan is very professional to say the least, and never pushy at all. I made the purchase for a bedroom set as well as a mattress and had an opportunity to meet Ken and Gia during the checkout process and they were great as well. I'm happy that I chose to visit Ashley as I had never been to one of their stores before. Overall we had a great experience both days and I certainly look forward to buying furniture at Ashley again (Couches for the living room are probably next).
Thank you Anthony and Aleah for the friendly greeting and demonstrated professionalism during our recent visit to Ashley in Lansing on Thursday. The rapid follow-up by phone re: payment and delivery was appreciated.We look forward to meeting with you again on Sunday.
You're all was very nice and I had a very nice person to work with.
My experience at this location was nothing less than phenomenal. The entire store was super clean and organized and I was able to find exactly what I was looking for. My sales rep Jeylin was very friendly and helped me throughout my entire trip. My customer sales rep Aleah was just as good as she explained everything about the purchase excellently. I will definitely be back here when I need to get some more furniture!
Scott welcomed us when we walked into the store and he helped us pick a dining table. He was professional and personable. Thank you for your help.
Great patience and service!!! Thank you
Very comfortable shopping experience purchasing my Living Room furniture.. Salesman Ray was very helpful and excellent to work with...I made a second purchase yesterday and again had Salesman Ray who is very good and easy to work with!!!
Very nice and very helpful
Customer service was great and friendly. Dameyon knows his products well and did a great job while allowing us enough space to look around without being pushy. Would happily work with him again. Aryian also did great writing up our purchase as well. A+ service. Thank you.
Thank you Dameyon, Jeylin, and Aryian for all your help with choosing/purchasing my bedroom furniture! Moving far from home has been stressful and you made this process a lot more comforting. Awesome energy and extremely helpful!!! :)
Yoandy was a superb salesman and a great host. He made me and my family feel at home while giving us a great shopping experience. He’s very knowledgeable and attentive. 5/5 stars.
Great experience very helpful staff helped streamline the entire process went over all the warranty papers with me and helped set up delivery! Highly recommend!
Local & family owned, Ashley HomeStores atmosphere is one of a kind! Great workplace environment and quality products for every budget!
Omar was amazing at Ashley Furniture. He was not pushy, he knew what he was talking about and steered us towards the perfect pillows and new mattress! I would ask for him again should we purchase anything else there🧑🎤
It was pleasant experience working with Scott
Ed the salesman was very pleasant, helpful and very detailed. The finance lady was also pleasant and helpful. Everything was delivered in perfect shape on time.
Very helpful and friendly
Ray was a extremely helpful and friendly. I would absolutely do all my business with him and recommend him to any of my friends.
Ray and Jeylin helped us pick out a comfortable bed and adjustable base, and they made it so easy. They were super kind, funny, and patient with us, and even stayed after closing to finish up paperwork. Great place to go for outstanding customer service and furniture!
Super friendly and helpful staff! Ray helped us a ton to make sure we got the exact furniture we wanted.
Omar and Aleah were great in helping me purchase my new bed! Thankyou
Very disappointed that I had to unwrap my own sofa and loveseat. I also have to attach the legs myself and the furniture does not even have pre drilled holes in order for me to do that. I will never again order anything again from this place.
Scott was cool. Not pushy.
Scott was very helpful without pressure to purchase. He was informative and nice to work with.
We recently bought a sectional at Ashley - Lansing and had an overall great experience. Our salesperson -- Ozzie -- was helpful and attentive; he was knowledgeable, he didn't try to upsell or add services we didn't want, and he worked with us on a final price everyone was happy with. At the checkout process Aleah was quick and courteous.
Great furniture, and our sales rep Ed was awesome and made it a fun and easy process!
The service at this store was amazing! Jeylin made sure I left with exactly what I was looking for and was very informative. Aryian checked me out and made the process clear for the payment as well as for pickup of my new furniture. They both made it a great experience.
We ordered a bed in December that was supposed to be delivered in February originally, but we were told that it could take longer. The bed was then pushed back to June, then pushed back again to July. We ended up canceling as the bed wouldn’t have had much room in the new home we bought, and we still weren’t sure it would ever arrive. However, that’s not my main concern. The issue has become my refund. We originally put money down on the bed and had gone through their finance company for the remaining amount. Once we cancelled I was told I had to come into the store to sign off on the cancellation. When I arrived I was told I would have to wait 48 hours for the refund to be sent back to Ashley’s before they could process the return at which point I was told to come back in and sign the cancellation. After having to drive back to the store for the third time to complete my cancellation, I was told my money would go back on my debit card. It’s been over 4 weeks of me calling to check on the status of that refund, and I still haven’t received anything. I’ve been told that I’d be called in 24-48 hours after each call I made, which has been 5 calls, and I’ve never been called back. Now I’m calling customer service and they answer the phone then immediately hang up on me. Hoping that this post helps get something resolved here.
Ozzie was super helpful! Made sure we got what we were looking for at an amazing price! Let’s just say our home will be full of Ashley furniture once we get our delivery. Thanks Ozzie!
Nice people, good selection. Everyone was kind and helpful. Came home with a beautiful new dining room table and a coffee table. Will shop there again as needs arise.
I had a great experience with this store. The staff were very helpful, especially Ozzie. Would definitely come back to this store for future furniture purchases.
Good service!
The team (especially Anthony and Sandi) were great at helping me find what I was looking for and scheduling for the furniture to be put together and delivered. I greatly appreciate their help and love my furniture!
Very professional attentive and not pushy Uandy is our salesman there and he make it a pleasant experience every time
Thank you Scott for your patient assistance helping me with the purchase of my TV Stand. I will be happy to let friends know your name and they will meet you at Ashley Homestore in Lansing. Sincerely grateful for your kindness!
Abe was such a wonderful sale rep the place feels very luxurious in there he was asking if I wanted water I loved my experience they even loaded the truck and gave me free straps to strap my couches down anyways I love my new couches 5 star
Ozzie has been the absolute best!!
Overall I had a really great experience while shopping for a couch all thanks to Ozzie! The second I walked through the doors he greeted me and was so happy to help. Whenever I had questions he was able to answer all of them and was always so kind to me. He had a smile on his face the whole time I worked with him and made shopping for a couch very enjoyable. I recommend asking for Ozzie when you go to Ashley furniture store. Ozzie is such a respectful and kind hearted person. Thank you Ozzie!! I will be a returning customer because of the great customer service I received.
Great prices and great staff.
Love this furniture store.
I highly recommend going to Ashley furniture. Ray and Marisa were very friendly, nice and helpful. If at all any doubt about deciding between furniture, please go and see them. You won’t regret it.
We have been shopping for various furniture for our new home for some time. We have been to various stores throughout the Grand Rapid and surrounding area. Ashley was one of those stops. We visited the store several times within the past 6 months. I am going to attempt to not bash the store but give our experience without any unjustified malice. The store has a nice selection of various furniture items. The staff was a hit or miss during our numerous visits, which was around 4-5 times. It is hard to explain but when you go in, you feel instantly judged by the people hovering around the front door. They clearly see you come in and either move to greet you or disregard your entry and continue on with their internal banter between themselves. Having said that, it was about 50/50 of us having a nice reception or the cold shoulder. The good engagements included a newer young man trying to learn his way under the guidance of a more senior salesperson. It was nice to see the development of a good employee. The young man appeared to be genuine when it came to helping us. We ended up buying a bedroom set from that young man. The other positive experience was with a young lady that was candid and enthusiastically helpful. She offered up tips and guidance without giving any impression of judgement or being dismissive. We ended up buying a couch and loveseat from her. We did go in twice to complete that purchase and each time she was very friendly and helpful. The other times we went into the store were not as pleasant and involved the feeling of judgement and some form of implicit bias. That is my opinion and could be completely wrong, but that was how we felt. The final comment about the store is when we had the couch and loveseat delivered or I should say the attempt. This review has taken me some time to write as I wanted to let time pass to avoid anger directing my review. The delivery guys were late to start and didn't arrive at our house until after the designated time (after 5:00 PM). We were most likely their last stop of the day, which was clearly evident in their demeanor and patience. The wife greeted the two men when they arrived and one of the men responded and the other just walked right past her without any acknowledgement. When they were moving the furniture into the home they were clearly unhappy with the situation, which reflected in their vulgar word choices and roughness with the furniture. Once it was clear the furniture would not fit the opening, I offered up a suggestion. This incited one of the workers to move in a manner that I can only describe as a 5 year old throwing a temper tantrum. He grabbed the couch and quickly moved into the suggested position and said "see it won't fit!" I advised his experience with moving furniture was clearly more than mine but that his emotional reaction was inappropriate and should not be taken out on me. He then went into saying it's frustrating when customers tell them what to do when they do this all the time. After they backed the couch back out, the other guy requested to see the alternative route into the basement. He apologized for his colleagues demeanor, which I appreciated tremendously. It was then determined the loveseat would fit but the couch was not 100%. Removal of handrails were discussed and the fact they do not remove hardware as part of the delivery (which was completely understandable) nor did they have the time was stated. Ultimately the couch and loveseat was loaded back onto the truck. The abrasive guy was advised to not return to the home, if any additional furniture was to be delivered. His response was "whatever dude." Based on the experience with the delivery service, we opted to cancel our bedroom, couch and loveseat order. The salesperson whom we spoke to the very same day as our delivery issue apologized for the experience. The owner had to refund our orders the next day and did so without issue. We ended up ord
Wonderful online shopping experience from a distance.
I needed a lot of furniture pieces and Ray helped me. He was great - very helpful, not pushy, and nice to work with! They had a great selection - and all items were in stock. I highly recommend - and thanks to Ray and Quinn for all their help!
I had a great visit at Ashley's furniture today and found a great couch and loveseat that I absolutely love thanks to the help of Scott and Alexis.
Excellent customer service. Great management
Update: I emailed them per the instructions in their response about a week and a half ago. No response. It’s also clear that they spam their own page on here with fake positive reviews. Don’t buy anything from here if you’re expecting quality or if you’re expecting to get your furniture anytime soon. We ordered our entertainment center back in November. They told us initially to expect it in February or March. As of writing this it’s June with no expected delivery date and an estimate of sometime in July. We just bought a bunch of furniture from several different furniture stores in the area they all had delays. None of them had delays like Ashley furniture did though. Every piece of furniture From Bobs, Value city, And furniture row Were delivered months ago. And they were all ordered at the same time. Also don’t expect to be able to go into their store and browse and peace. Obviously their employees work on commission but they will not allow you to just look without stocking you around the store and trying to commandeer your browsing. They are worse in every conceivable way than every other furniture store In the area.
Moe was amazing. Gave us space, used information about our lives to give informed recommendations, and ultimately was just a very kind person. Due to a system issue, a one hundred dollar discount we expected was not generating, and Moe quickly found a solution that corrected our balance. Our couches will be delivered on a Sunday, conveniently for us. Thanks Ashley, thanks Moe!
Great service
Kady was great! Very down to earth and helpful. The store was very clean, and fun. Furniture was reasonably priced. Thank you!
It was such a pleasure working with both Kady and Aleah. They made the process easy and they were quick and efficient. Kady made sure we were able to get the best deal and she was very friendly and helpful through the process.
They sold us a couch with a warranty they never intended to fulfill. The salesman sold us the warrenty that would cover dogs kids excedra. Its been 5 weeks and now they are sending us to a 3rd party. Trying to get ahold of the warranty department has been a nightmare. I wouldn't recommend this business to my worst enemy. Negative stars if I could.
I wasn’t going to buy a mattress from Ashley, just checking prices. Ed was very professional and he answered all my questions. Even if the answer was he “didn’t know. “ He didn’t try to snowball me by making up an answer. Ed was great. I even bought a entry bench which I did not plan on buying either. Quinn was super nice. They both looked me in the eyes to talk with smile's and no masks. Thank you They both should get a raise or a paid day off Keep them. It’s nice to have great service. Bev
No pressure. Salesperson was nice and respectful and I got a great deal. Love my new couch so much.
Dameyon is the only person I have spoke to at this company that has actually been helpful and I’ve spoke to a lot today. Thanks for making the end of a terrible process ok. DO NOT EVER order from Ashley.com it will be a TERRIBLE experience and you WILL NOT receive your order. If you want a real buyer experience go to a local store
Anthony was most helpful when choosing our furniture and Quinn answered all my questions when it was time to check out. Everyone we had come in contact with was very polite and helpful! I would recommend this store to all my friends!
Great service!
Anthony and Nick were extremely helpful. They found us exactly what we were looking for and took care of us quickly.
Bought a $800 wood table, it cracked within six months.
First, I would like to say our salesman Ed has been nothing but wonderful. Our first visit we purchased 5,000 in furniture and we love it. Getting it in and delivered was time consuming but it worked out in the end. So with that, on our second visit we ordered 7,000 in bedroom furniture. A month or so passed was still waiting on furniture. During that time we found out that my fiance had to have heart surgery and I was diagnosed with severe RA. Knowing our medical were going to be in the thousands, we decided furniture may have to be put on hold. I went into store to cancel they canceled it for me. I told them I still wanted the table. When we placed the order for the bed we also got a mattress cover which was 299 which Ed gave us to take. It was never opened and we never got the bed to put it on. They would not return it nor give a store credit. So, the little end table I wanted ended up being almost 600 instead of 199. And of course, the original sale was financed. DO NOT TAKE ANY BEDDING HOME WITH YOU WITHOUT HAVING THE BED FOR IT AS THEY WILL NOT RETURN OR GIVE YOU STORE CREDIT. I now have a 299 king sized mattress. I don't have any king sized beds. Waisted money that I will never get back for something of use. Needless to say, fiance and myself will never shop there again and we needed more items as we had bought a new home. Unfortunately, this was done on financing and I will wait to see how the credit and changes go through.Make sure you read the fine print and again don't take bedding with you have it delivered with your order and know delivery could take months and may not happen when they say. I have a bad feeling on this transaction. Sad, as I really like the furniture there and we were gonna go back for more but, not now.
We went here after a different store sold us a couch then called the week it was to be delivered and said they can’t get it and canceled our order. So when we picked a couch to buy they looked it up and said “we have one built in a warehouse in WI” so we bought it. This was first week of February. They have rescheduled arrival time twice and now informed me it will be Middle of July as they can’t get materials. Obviously Ashley lied to us to make the sale. Super underhanded since we just told them what happed at a different store. Very upset. We rented chairs from rental area for my guests to sit on at my sons graduation party and believe me everyone will hear why they are on rental chairs due to awful service from Ashley. Can’t add photo to review since I don’t have item I ordered
I am so disappointed with my Ashley Furniture experience I do not know where to start. On January 8, 2022 my husband and I purchased a mattress, adjustable base, bedroom set, and living room set. Our sales rep, Yoandy, was knowledgeable, personable and professional. He let us know up-front that due to shipping issues, our bedroom furniture would not be available for a couple of months most likely. That was fine for us as the bedroom furniture was not the priority, the mattress was. He told us the mattress, adjustable base and living room furniture would be available for delivery within days and a rep would call us to set up delivery. We shopped a couple other furniture stores and returned to Ashley because we like the service and honesty we received. Fast forward a week, no call from Ashley Furniture store so I called them to see when my new mattress and other items would be delivered. We got it scheduled for the following week. We got rid of the old mattress, bed frame, and living room furniture. The living room furniture and adjustable bed frame was delivered without the mattress that I was promised was in stock. I called the store, they said sorry but we don't have that mattress. Mind you this was AFTER I had gotten rid of my old mattress. I relied on what the sales rep told me. The Ashley Furniture rep said it would be weeks to get the mattress they promised me in days at the point of sale. Finally, on 3/19/2022 my mattress along with some of my bedroom furniture was delivered. They put together my dresser, chest and nightstand. TWO HUGE PROBLEMS with this delivery! They did not have my footboard. Without the footboard, the headboard and side rails cannot be attached. So the delivery men left the headboard and rails in the middle of my bedroom and told me the footboard will be delivered the following day. Also they delivered the wrong mattress! Of course I called Ashley Furniture. I spoke to Sherelle who said someone would get back to me that day. That never happened. I called the following day and spoke to Thigpen who said they would deliver my mattress and pick up the incorrect one on Monday (wasting my time on a work day). Thigpen says that regardless of what the delivery drivers said, there are no footboards available. So I have an uninstalled headboard and rails laying in my bedroom for weeks at this point. My last contact to date with Ashely's store was on 4/15/2022 when I called to find out when my footboard would be in. I spoke to Tiara and she says possibly early May. So, long HORRIBLE story real short, we purchased multiple furniture pieces from Ashley in Jan 2022 and we are almost in May 2022 and still have not received our order. I understand shipping delays but this is absolutely ridiculous. As that may be the case, the positive in this story is that most of the representatives at Ashley have been empathetic and cordial. I don't usually leave negative reviews and that is the reason it has taken me so long to post this review. I did not wan to write it but four months and many missteps later I am very dissatisfied with my purchase experience. UPDATE: I received a call from Kendall at the Lansing store earlier today. He apologized and made every attempt to find a footboard for me but there aren't any available in the style of furniture I ordered. As stated in my review above, the staff have always been great and that was the number one reason I made the purchase from Ashley. I would like to revise my star rating as I believe my experience is not indicative of most customer experiences. I can appreciate a company that puts forth an effort to satisfy their customers. I understand that at times things are out of the hands of the company as this situation seems to be. I will further revise the stars once my headboard arrives in a few weeks. UPDATE: Kendall at Ashley Homestore sent gift cards toward a future purchase. That showed me and my husband that Ashley's is more than just talk. They are trying to take action to make the situation right.
I tried to do ZERO stars and it was not an option. Worst experience ever. We purchase couches in January 2021 that we didn't get until June of 2021 after multiple issues with delivery. Then 6 months later the material has broken down. My couches look awful. I called customer service that informed us that they don't cover "normal" wear and tear. 6 months later and my couches look as if we have had them for 10 years. The supervisor then informs me that every material wears down differently. They will not be fixing our couches. DO NOT spend your money here. You will regret it. They sell you furniture for thousands of dollars and then tell you that they won't fix it because it's normal. Seriously!!! DO NOT do this to yourself.
Excellent buying experience. Howard and Quinn were great, very knowledgeable and helpful. Looking forward to our new furniture arriving.
We had a quick and easy experience buying a couple of recliners at the Lansing Store. Our Sales Rep Dameyon was very helpful and patient. Every one was friendly and courteous including the cashier Quinn who made finalizing our purchase painless.
My experience with Ashley Home store-Lansing was amazing. Walked in, a sales rep named Scott, was at front entrance told him we were looking for a mattress, couch. Found them both, Scott was very knowledgeable of items that were displayed. When we went to purchase items, met CSR Aryian Very friendly and also knowledgeable of her job. I will definitely make Ashley Home Store-Lansing my store to purchase again.
For our first visit to the Ashley store in Lansing, Dameyon M. Was extremely helpful and knowledgeable. It was nice that he just allowed us to browse the store, and not stalk us, like so many furniture sales people do. He answered all of our questions succinctly, and when he didn’t know an answer he researched and got back with us promptly. We definitely will be back.
Nick made the furniture-buying experience an enjoyable one for me. He patiently answered all questions I had. Aryian also made the check-out process a breeze! I highly recommend!
Great service. Great prices. Great staff.
I appreciated the low pressure approach when In the store. We decided to buy online instead of from the Ashley storefront. Either way, if you buy from this retailer the customer support is terrible! Used the online chat option twice, was told rhat someone would be getting back to me within 24 to 48 hours. 5 days later I called customer service and no record of my prior conversations. The item that I purchased was a mattress, and was told that they use a third party vender, so there was no way to get a firm delivery date. "Third party vender " for something you sell in your store? I feel like there should be a disclaimer before you order stating this. Cancelled my order due to poor customer support.
I found everything I was looking for. The quality and prices were good. Omar was very helpful with all of my questions, and not a pushy salesperson. He went above and beyond. Thanks also, to Aleah for your friendly customer service!
Scott ( in mattresses ) was great , very helpful and friendly. We met him originally at a Home Show. Alleah ( Csr ) was nice too !
Thank you Howard and Aleah
On March 10, 2023, I visited Ashley"s Furniture looking to purchase a few furnishings for my apartment.I was met by sales representative Hodan who assisted me. Upon finding exactly what I wanted, she also assisted me with the financing. As my purchase was being finalized at the counter , I met CSR Aarikkah who was very friendly. Additionally, I would like to thank James Niebel for his efforts in making my time there very pleasant. Thank you ALL, DT God always has a ram in the bush, so Kendall is my ram. I can't thank him enough for being caring and considerate of his customers. "My man". I had the pleasure of meeting Ms. Sabrina. She is very kind and pray she has long success as an employee of Ashley.
People were really great to work with and the girls at the desk were hilarious fun to talk to
Great service, great recommendations and knowledge and professionalism from Ed. Ed is a great salesperson, not pushy and looks to build a relationship with his clients. 👍🏽
Nick was very helpful with purchasing my sectional without being pushy. He also shared his card for any questions which I appreciated. Very smooth checkout with Susy.
I recently had a pretty bad fall and desperately needed to get a lift recliner like yesterday! My husband had called around and not much happened until we called Ashley Furniture Store and spoke with Howard. We explained what we needed and how urgent it was we get this item delivered quickly. Howard showed us some options on their website and with some great advice from him we zeroed in on what looked perfect for us. My husband went to the showroom and purchased it and with Howard’s help we secured the perfect chair and he pushed through for a faster delivery with his manager Kendal’s help and we had it the following afternoon!! We love love the chair and the amazing customer service we received including our delivery team! Thank you more then you know! It has been extremely stressful these last few days and this was such a coordinated act of kindness and superior customer service!!
They were not pushy at all. We came in and did a lap or two around the place, and then we were approached by a sales rep; Kady. She hooked us up with a great couch and an amazing warranty plan. The following check-out process with Quinn was also very smooth. Super excited to receive our couch in the following weeks!
Nice selection and they actually had items available for delivery. Almost every other furniture store I had visited had a significant wait for delivery.
Thanks, Ray and Marisa! Love my new sofa!!
Howard was super friendly as well as extremely helpful, knowledgeable and patient as he assisted my father and I with picking out furniture for my dad's new apartment. I felt the overall service at Ashley was phenomenal because everyone was helpful without being pushy or pressuring us into buying. Their prices are hard to beat and they have a large selection to choose from. Taylor was superb at check out because we were the last ones in the store and she still gave us service with a smile even after closing. Thank you Ashley Furniture for a wonderful shopping experience in this post Covid crazy world.
Walked in was able to get sofa and love seat which was delivered the next day. Our sales representative Ozzy was very professional and Aleah our CSR was very polite and friendly. We were also impressed with the beautiful furnishings, accessories. There is a very large selection for everyone. We will be back.
Anthony and Quinn were super helpful in helping us find our perfect dinning room table.
Friendly experience, good service, the furniture we have is very nice and we're very happy
I had a pleasant experience at Ashley's today the associated were very helpful and patient. This will be my go to furniture store. I would recommend this store to anyone looking for great merchandise and a friendly hello.
Yoandy and Alexa at the Lansing store made my shopping experience absolutely wonderful. Yoandy my sales person was awesome! Very helpful and knowledgeable. Alexa CSR, did a great job wrapping up the sale. Both did a great job and were very kind!! Thank you so much!!
Went to this store to get some furniture as quickly as I could. The sales representative Ray helped me get everything put together in a quick and concise fashion. Marisa helped me with the terms of the financing and I was on my way in short order. My furniture was delivered on 2/21 and the delivery is why Ashley gets a 4 out of 5. Two gentlemen placed the furniture in my home and got everything unwrapped, set-up, and put together. They even removed all the garbage from my home, or so I thought. Going outside the next morning I had plastic, styrofoam, and cardboard thrown all over my backyard. Overall im happy with my purchase and my furniture looks great but it would have been nice to not have to go outside in the rain and pick up after their delivery people.
Beautiful, high quality, comfortable furniture and lots to choose from!! My sales rep Dameyon was awesome and so helpful with the process!! I told him exactly what I was looking for he made it happen by customizing a piece that was on the floor! Sooooo excited for my new couch!! And Aryian the CSR was helpful and kind too!! Thank you!! 😃
Ed was very helpful in helping me make an informed decision and pick out exactly what I wanted.
Kady was originally going to be our sales representative; fortunately she had another customer come back for her services. Kady sent Howard as her replacement. Howard was patient and kind; he went above and beyond to answer our questions and help us find everything we were looking for in furniture. We are ecstatic about all the financing options available to their customers. Marisa was funny and extremely easy to work with. I would highly recommend anyone to go to their store to purchase furniture.
Nice people and seems like decent furniture. Make sure you check the website before you buy. Saved $90 a piece on my purchases by buying online and got free shipping.
Prices are a little high but the place was clean.
I want to say Thank you to the Team for Delivering my Furniture today I am Pleased! Thank You K. Campbell for following through and making sure I received it and for suggesting this Lovely Furniture I LOVE IT!
Came in looking for a sectional for my apartment and Howard greeted me upon my entry and helped me pick out the perfect sectional for me!!! This Ashley Furniture has GREAT customer service !
Ray from Sales sold me a couch, it was a great process, he went above and beyond. Unfortunately the delivery process wasn’t impressive, they did schedule it quickly after I called to inquire why I hadn’t gotten a call within 2 days, the delivery drivers came to drop of the couch, and asked if I wanted it in my garage, I realized then they were lazy, after getting it dropped in my living room, I requested they take the plastic wrapped around it, he ignored me, took a photo of the couch in my living room and left. I was not impressed. Update: 1 part of my couch needed to be ordered. I was told it would be 6-8 weeks, after 6 I called and the customer service rep stated there was no update and to call back after 8 week, called back after 8 weeks, there is still no update but now it’s not a guarantee to get it in 6-8 weeks it is just a guess, so they told me they will call me when it arrives. That is ridiculous!
Dameron, was very helpful and knowledgeable on mattress and bed frames. He answered all of our questions in a timely manner and knew what he was talking about.
When I had issues management made it a priority to solve them and provide me a better experience.
My sales rep was Yoandy and CSR- Marisa. I went in hoping to find a lifting recliner for my 97 year old great grandpa that had broke his Femur. He is going to be coming home in 3 days and they were able to find me a lifting recliner that is suitable for my great grandpa and I was able to bring it home the same day if I was able to! I'm not able to pick it up due to transportation issues till tomorrow (the next day) and they had no problems holding it for me! Yoandy was very helpful in finding a chair that would check off all the needs for my grandpa! Now my family will be ready for him to come home! Thank you! 10/10 would recommend!
Great service! They answered all my questions. Made sure I understood all my options amd gave me a great deal! Moe and Marissa were so helpful. Best furniture shopping experience ever. Going back for our next dinning room table too! Loved the purchasing and financing offers too. Great store and people
Working with Howard was great. He helped me find exactly what I was looking for at the right price. I asked for his opinion and he gave it honestly. I would want to deal with him each time I come to Ashley. In addition, Quinn was wonderful to work with during the payment process. She made it fun, as she was very open and friendly. Great staff at Ashley!!!
This was my second time coming to Ashley Furniture. When I arrived I just plan on looking around and maybe getting a chair to start off this round. Was a little hesitant because of my last experience, which was corrected by the store manager Kendall once he found out what happened to me in his store. So this time the store manager Kendall came to the rescue right away and helped me find what I was looking for and more. The store manager makes you feel welcomed and make sure you are happy before you leave his store. I got the chair I wanted and more for a good price and with great customer service. The CSR JBrianna was great as well, she was warm, pleasant, got my paperwork together and me out the door in a timely positive manner. Such a great team and my experience was great from the beginning to the end this go around. Thanks Kendall & JBrianna.... You all are AWESOME! Brandy Gray
Went in here with my fiancé a couple of times to look at sofas and ask some questions. Howard was always super helpful and a delight to work with. Ended up purchasing our new sofa with Howard’s help, and he made that a quick and easy process as well. Highly recommend asking for his help if you’re looking to purchase!! Quinn was also very kind and made the cash out process easy!
I contacted them for replacement glass on my coffee table after warranty expired and it was ordered the same day at a veryyyyy low price...Thank you Manager Wensday at the Lansing location!
Excellent service 👏
Great experience picking out our new couch and love seat. Both Dameyon and Aleah were knowledgeable, friendly, and helpful. We’re made a few purchases at Ashley now, and we’ll back back!
Great experience at Ashley today. They had a nice selection and everything we looked at was in stock. Recommend the store and be sure to work with Dameyon. He was attentive and helpful throughout our experience.
Very much appreciate Omar helping me to find the perfect sofa and chair set for my living room. Damien was also a great help over the phone and Nadia with the paperwork. Will definitely be back for future furniture purchases. Thanks!
Great service without our feeling of pressure. Thx Ray for your help and patience, love the lamps and can’t wait for the bookcase to arrive!! Wish you had some navy and white chairs....so tired of the mono-chromatic tan/leather/brown look, ready for some splash of stripes or colors in chairs!
The store is nice with beautiful pieces just be ready to be assaulted by the staff. Even after telling them you needed to try and measure and they make the statement that they will leave you alone to shop. If you have any questions or find something we liked to find him. I get it, you are working on commission but considering he came back to drag us to a different part of the store 5 times after making that statement. You lost our business. *Update per the store's request I tried to call with the number given at 2:30 in the afternoon. I hung up after 10 plus rings with no answer or message stating the store was closed today. At this point I do not have any further interest.
Ed was very helpful and great to work with. Would definitely work with him again. Alexis also did a great job explaining the pickup process. Highly recommend!
Great selection
Came into Ashley’s and was greeted by a HUGE smile by the name of Max! he was freaking awesome!!! he listened, walked around with me and even took care of me! i appreciate the help and the hook up!!! i will be back 😀
We had a great experience at Ashley Homestore when we went to buy a sectional. Howard was very attentive, friendly and knowledgeable, put not overly pushy like some salespeople. Very pleased with our experience and can’t wait to get our new couch!
Lovely experience. My wife and I came in on a fact-finding mission to learn about what couch styles were available, how much they were, and some other details so we could make plans for a purchase later. We found a sectional that hit all of our preferences that was miraculously 50% off, bringing it so under our hypothesized budget that we had to jump at the offer. Our salesperson, Howard, gave us plenty of space to explore the showroom and talk amongst ourselves. When we told him what we were looking for, he helped point us in the right direction while sharing important things we should keep in mind, like how some sectionals weren't easy to re-configure while others were, etc. He didn't hover. He didn't upsell. He answered all of our questions straightforwardly and honestly. We weren't going to make him a ton of commission on our budget couch, but he still spent ample time with us going over all the questions we had. Nadia, at the front counter, was also lovely to work with. She went over the paperwork, helping to make it all easy to understand. A lot of what she went over were questions we'd already asked Howard, but it was great to see that there was a robust process to ensure customers knew what they were getting. Financing was a breeze and the terms were very understandable. The fact that the Lansing location we visited also delivers out to our home in Jackson was a major plus. We'll definitely be back for future furniture upgrades!
I like the store, service and the sofa sets they sale.
JUNK!! They sold me a used couch. Told me I would hear back from them and never did. I would not recommend buying anything from them. The couch I bought is already breaking down and it’s only over a month old. Junk!! I will never buy anything from them again! I would like to thank Ashley Furniture for correcting this situation in a timely, professional manner. I really do appreciate that they sent me replacement cushions. Thank you Ashley Furniture 😊
They have an amazing selection, both Anthony and Quinn were extremely polite and helpful.
Never Buy a Bed from here!!
Yoandy was great to work with trying to get us what we were looking for with furnishing our new house. I had received a 30% off coupon in the mail however it didn't specify what the 30% off was. Once inside we were told it was for 30% off their protection plan which they were originally charging $799 but dropped it to $399. We were put off by that I expected money off furniture not an outrageous protection plan. We then visited unclaimed freight for comparison. They were able to get us the same bedroom furniture and living room set for 500 less then Ashley and the same protection plan for $199. Although the employees were great to work with words to the wise to shop around because there is probably a better deal. Ashley did offer to beat unclaimed by 100 less but we decided to stay with unclaimed since they gave us the deal and ordered the items without being paid in full. Unclaimed will also hold the furniture until we are ready to move in a few months.
Howard and Aleah were great to work with. Very helpful and patient, friendly, I highly recommend Ashley HomeStore
Dameyon was great to work with!
Our Sales men was excellent and took care of all of our needs. Would highly recommend buying at Ashley Furniture Store.
Lots Of Cool Furniture! Salesmen was Nice and No Pressure!
Howard and Marisa were great and made the whole experience very pleasant, quick and easy. It was a little difficult to understand the pricing of pieces because it seems the store is selling financing as much as they’re selling furniture, but that’s baked in- not the fault of anyone on the floor or at the desk. Nice place with very helpful (but not aggressive) staff. :)
The store is crowded and a bit chaotic-possibly because of Halloween decor. I did find a couple of items that I really liked though. Unfortunately, one was damaged and couldn’t be repaired. Takes some patience to look around.
Customer service fine. They really like to push the add on when you are shopping.
Moe was very knowledgeable and accommodating. Very pressure free environment and great host. Ideal furniture specialist. I will return to Moe @ Ashley’s and will also refer friends and family.
I recommend this store for those who are looking for high quality furniture. I personally thank the store manager, Kendall Campbell, for his rapid response regarding any issue that might raise up.
Taylor was our sales rep and she was so kind and helpful with finding our furniture. The store is a gem and have much better merchandise than furniture row with lower prices but exceptional Quality. I would definitely but from Taylor again
Kady and Marisa were super efficient, kind, and helpful in dealing with my requests and getting my furniture needs fulfilled. They made the whole process easy! Thank you!
Great customer service I will be back for more.
Bought bedroom furniture. They claimed supply chain problems so delivery will be delayed. Asked to be kept informed. Have had to call twice now due to no reply to email inquiry.I can maybe understand a delay, but 5 months? Really? The worst is no communication. A simple 'we know you're waiting but still no delivery date' is better than feeling like we've been totally forgotten. Won't buy here again.
Alexis was great!!
Excellent customer service. Nick was great at helping me out took care of everything I needed. Nadia was great at getting me checked out and paying my bill she was very pleasant to deal with.
Lots of beautiful furniture and lots of beds to choose from
Had a great salesman that went over and above. Anthony is awesome! Great service
Dameyon and Aleah made our shopping experience enjoyable and efficient. Dameyon was very helpful in our search for a new TV stand and buffet. He answered all our questions and made sure that what we were interested in was available. He was understanding of us wanting to "shop around". We came back and ended up going with two tv stands from the same collection.
Our sales rep. Dameyon was amazing! He was very knowledgeable and helpful. And our CSR, Aleah, she got us checked out in a very timely fashion. I love Ashley's products and definitely will be shopping there again.
Taylor, Ed, and Quinn were excellent - attentive, but not at all pushy. I am very happy with my experience at Ashley. I will definitely encourage friends and family to go there for furniture.
Great salesperson in Christian. Great deal too. Look forward to the delivery.
Omar was fantastic in helping us did exactly what we needed at a great price! He was on hand any time we had a question and made the whole process of purchasing our furniture fast and pain free. I highly recommend Ashley’s Furniture Store and Omar!
Great and friendly service
Absolutely amazing experience! The Black Friday sales are beyond crazy good. The staff were great, the sales rep Brinn was awesome she was attentive, eager to answer questions, patient with my slow decision making, and very professional! The customer service representative Janesha was quick to get stuff going, answered my millions of questions with a smile, and made the process super smooth and easy. I definitely don’t mind driving the extra couple hours out of my way to work with them for my future house furnishing needs!
Dameyon was a great salesman! We were in and out super quick and he was able to find us exactly what we were looking for in our price range. He was very knowledgeable and professional about the whole experience. I had never been to Ashley before, and I will return following my pleasant experience. Highly recommend Dameyon for your furniture needs!!
Our Salesmen, Ray and Ed were great in helping us to find the perfect furniture set that were looking for. Aleah was also great in assisting us with the paperwork. I highly recommend anyone looking for furniture to check out Ashley's, you will not be disappointed.
First time visiting Ashley Home Furniture over the weekend , we were looking for a bedroom set and living room set. Our sales man Scott was very helpful in helping us find what we were looking for and our cashier Quinn did a great job. Looking forward to shopping with Ashley Home Furniture in the future just based on my first experience.
I had a great experience today. Dameyon and Alexis are great representatives of Ashley home store. I would definitely recommend this store.
Thanks Ray...And Quinn !Best name EVERRRR.
helpful fast service
My experience was wonderful from the time I walked in it felt like home. As I walked around the store and saw many different varieties of furniture. Ed my sales rep show me the quality of the furniture, I asked him do you have any wipe clean furniture I have children. And sure enough Ed did he was able to find something in my budget and ALeah started my paperwork I needed to make two payments to pay it off she made the arrangements and now I own the furniture thank you Ashley furniture. Please shop Ashley furniture but the delivery could be a little less
Great customer service by Christian
Called to place an order because online was not letting me choose a different option but the $149 delivery. They placed order for me and the price was $100 less and I only have to wait 3 weeks not 3 months :)
Had a great experience! Omar was very helpful and answered all of our questions thoroughly to help determine what sofa was best for us. Cashier Marisa was very friendly and made our buying experience a breeze! All in all, great prices, great products, and great people!
We are moving into a new home and visited almost every furniture store in town. Ashley had a wide range of selections, but due to current supply chain issues a lot of furniture delivery dates were not fitting our timeline. Our salesperson Ray was extremely helpful and patient and work with us to make sure we got what we were looking for. They are overall a solid team and I would definitly reccomend shopping here.
Awesome experience with buying my wife a power recliner. Look for Howard, he was a great help!
Great experience at this store. Dameyon and Marisa were extremely helpful. I will be going back for any future furniture needs.
Thank you for correcting a wrong highly recommended
Scott was wonderful with assisting us pick our furniture! He was very knowledgeable and helpful. Aleah was also very helpful! Great experience and quality of furniture.
Had a awesome experience buying a couch, very helpful make sure you talk to Ed!
Think we found our new bedroom furniture!]!
Ashley Furniture Store was the right place to buy the bed I wanted. Checked other stores, Ashleys’ was the best, Thanks Anthony Jones and CSR Alexis
It was good experience in purchasing a sofa and love seat in Ashley. Sales rep Anthony is really amazing and he helped us in all the item description and prices . I will Give 5 star for his time spending with us.
Great experience! Anthony allowed me to look uninterrupted, but was readily available to answer questions and make suggestions. He did a great job offering available options that were not on the floor. He answered my questions, and when he wasn’t positive of the answer he consulted with others. Aleah did a great job also, completing the paperwork. She is a new employee, but worked professionally and asked for help when needed. Though new, she conducted business with confidence. Thanks! Can’t wait for my furniture to arrive!
Great customer experience working with Sandi and Marisa. Sandi is a great sales representative. I never felt any sales pressure and she was very helpful when I was ready to make my selections. Marisa was quick and efficient with my checkout. She walked me through the availability for each piece and the delivery process.
We purchased a great couch. Damien and Marissa made the experience nothing short of amazing and so simple! Their knowledge of the product, and all that goes along with it was great. They were able to answer every question without hesitation and took very good care of us! I highly recommend Damien, Marissa, and this Ashley furniture store!
I bought new furniture today and the salesman, Ray, who worked with me was great! He was able to get me the best prices on what I purchased. The customer service rep, Alexis also made my experience great. There was some trouble with my account but her patience and kindness was so appreciated until we worked it out. Overall, great experience!
Excellent and friendly service by Howard and Marisa. Wasn’t pushy just let me do and go at my own pace. Would recommend highly
Entire staff from top to bottom was so helpful and everybody had good vibes and positive energy , they always come with awesome deals I been locked in with this particular location SINCE it’s opening for ALL my home furnishing needs 💯
Ed was great in helping me select furniture and following up with me on additional information I requested. Alexis was helpful when paying for merchandise over the phone. She was able to answer several question I had. Both were very friendly. Alexis told me she would sent me email information I requested via email in about an hour or so. She followed through and I received the email.
Wonderful group working there in particular our Sales Rep Ed and Customer Service Representative Marisa made the whole process smooth in us picking out our new couch!
Scott, our salesman, was very helpful and answered all our concerns. We did not feel pressured. Aleah processed our paperwork quickly and explained everything to us well. Overall are experience at Ashley's was very good.
Love my couch! Yoandy was super helpful and very knowledgeable!
Very good deals, Very friendly salesmen and will do their best to have you purchased furnature with full satisfaction. I would recommend them for sure.
Great shopping experience. My salesperson was Howard and he was amazing. Great source of info about the products and financing options. Highly recommend going to see Howard. Also need to recognize Marisa, a Customer Service Rep, she is very knowledgeable & explained the payment options. Great employee interactions too! Would recommend shopping here for everyone.
As soon as we walked in the store we were greeted and helped..any questions we had they were right there to help..they offered water and did everything to make it easy.. all of our sales reps were so nice and very helpful. I would highly recommend this store and they have very great deals we left same day with what we wanted.
My experience at Ashley Homestore was nothing but positive right from the beginning! Yoandy found what I was looking for right away and Quinn made my purchasing and checkout super easy. I would highly recommend this store.
Excellent Service & Pricing Trey Was A Great Salesman.
Excellent shopping experience, and we were thrilled to find actual furniture in stock! That's quite a rarity right now, and a big relief. Omar was quick and helpful as we navigated our choices, and Alexis got us out the door fast with a smooth and clear checkout process. Can't wait for our new pieces to be delivered.
The sales representative was very kind and helpful, they did not make an effort to upsell and we're very accommodating to our budget. It was a very pleasant and fun experience, because of the no pressure sale and the wide selection of furniture and accessories I would highly recommend them to everyone in and around the Lansing area. We will definitely be going back to this store.
Service representative, Aleah was extremely helpful with the information that she gave. The sales representative Tray was very helpful and professional. They both made my experience with Ashley Furniture exceptional.
Howard and Alexis were fabulous!
Anthony and Marisa both did a fantastic job getting us taken care of during our recent furniture buying experience.
Marisa and will were excellent!
My husband, Andy, and I came to Ashley HomeStore looking for a recliner or a loveseat to make our living room look more balanced and complete, Tiffani, the outstanding salesperson, was so very helpful and patient! First we didn't know exactly what we wanted. After showing her photos of the living room, she had some very good suggestions. She took her time and showed us everything we were interested in. We discussed delivery and set up, and again, she was patient to review that for us. We ended up sending our original purchase BACK to the store and went to see Tiffani again. She earned her stripes, so to speak, in tolerance, with us. She directed us to what she thought would work. We purchased it and it did! It looks great with our painting and other furniture around it. Thank you, Tiffani, for your kindness and James (store manager) for working with us on our purchase.
Kady was very helpful in finding a mattress based on my needs and also gave me a discount. After my purchase, she personally reached out to me to make sure everything was okay and also helped when I needed clarification on my delivery.
I appreciate Anthony J. who found the best way that worked best for me on my purchase and Alexis who helped explain in detail on all paperwork signed by me.
Very friendly and helpful. Thank you Omar and Alexis.
I had a very positive experience with Ashley Furniture in Lansing, MI. I went in for one thing and was also able to get a great deal on a sectional. The sales Rep Ed was super helpful and patient, he understood what I asked for and delivered! My CSR Aleah was also very patient and helpful! Great team work and customer service!!
Omar was an excellent salesman! Very knowledgeable here at the Lansing MI store!
The sales rep was amazing! I am very pleased with my visit today. 😊
My visit was very well Anthony was so helpful he has great customer service..he rocks
Alexis help me fast and with everything I needed she did a awesome job wish I could give her 10 stars.. thanks again
Alexis was the customer service agent who helped me today. She went above and beyond to help me.
The store was very nice and clean, and our sales rep Ed was very helpful. Found the exact couch we had seen online and was able to purchase it and be out the door very quickly!
Everyone was very helpful and friendly!!
Stopped in and Scott took care of us right away. Got my console table ordered and am excited for it to arrive.
Ed was awesome, and I am so happy with my purchase! Things seem very disorganized there, though. Lots of miscommunication about delivery, where to pick up, etc
Great first experience! Dameyon was AWESOME, would highly recommend him. We will be back to work with him for future purchases.
The service I received from Alexis over the phone was fantastic. She answered every question I had quickly and with the utmost confidence.
My experience buying from Ashley Furniture was very positive. Our sales rep, Ray, was helpful and attentive. Delivery was prompt and efficient. I'm very happy with my purchase and would definitely buy from them again.
Tiffani was fantastic! Greeted me with a smile and low pressure approach. She laughed with me and directed me to exactly what I wanted. She knew my budget and didn’t try to force a more expensive couch because it really wasn’t going to be used often. She was great at offering pillows and accents. The couch I wanted had to be ordered. In the meantime a kind service rep showed us additional options if we didn’t want to wait 10 weeks. I was so extremely pleased with my experience at your Saginaw Hwy store in Lansing, MI.
I had a great experience at Ashley HomeStore! It was the very first time I'd been to the store too. My Sales Rep Omar was very helpful in assisting me with my purchase! After I told him what I was looking for there was no hesitation in getting to work in showing me the best choices that presented the best bang for my buck. When it was time to check out, Lynn was very helpful as well! She was kind and helped top off my great experience! Thanks to you both! :)
I have never had any issues with anyone at Ashley HomeStore. Customer service is great as well as the sales reps! I never had to call for any communication like I have with another store down the street! My sons bed even came a month early! Nothing bad to say!
After a long and strenuous weekend of moving, I joined my sister in furniture shopping. She was referred to Ashley Homestore by her realtor. Thank the good Lord he did! From the minute we entered the store, we were greeted with utmost respect and kindness! Our salesperson, Christian Book, was the ideal representative ! He not only endured our tiredness but did not shun us by our appearance— ,slow moving from the wear and tear of moving and above all, our goofiness!! We joked and giggled throughout our time shopping. Christian did not mind at all! In fact, one would have thought he came in with us! He went above and beyond the job! Ashley Homestore is blessed to have a gentleman of his demeanor on staff! We will definitely return! Thank you again Christian! Job well done! Signed by happy and loyal customers, Mary Babcock and Julie Marr
Very friendly and attentive to what we were looking for and gave us time to look without being in our face! Love Damen in sales and the front counter folks were wonderful. Thabks for a great buying experience
Great help from Sales Rep - Sandi and CSR - Marisa!! Would purchase from here in the future.
Sandi was very helpful and not pushy which we love! Gave us space to shop but was available for all our questions!
Excellent service from Dameyon! He knew product availability well. By the way, Ashley actually has in-stock furniture which is pretty hard to come by these days. Dameyon assured us we would have furniture available for pick up within 3 - 5 days and it arrived within 3 days!! Nadia helped us wrap up the whole process. Thanks!
My family went shopping for living room furniture. We first visited the new store Bob's were we recieved exceptional customer service beginning with us being greeted by multiple store associates during our visit in the store. We found a set but had wanted to check Ashley's before making the purchase. Once we got to Ashley's, we stood around while a table of store associates, didn't move to assist us. Finally, Kady assisted us and she was superb.....However, it was very distasteful to see how she was treated by the other male associates and especially in front of a potential client. Seeing a woman treated in this fashion, has me not wanting to spend our hard earned money in this store. I pray this is fixed ASAP as word of mouth can make or break a business.
After they stole money from a 70 year old elderly woman on a fixed income. And we had 14 correspondences back-and-forth and 26 pictures. They finally Conceited and delivered a different couch. A MORE BROKEN CRAP ONE. Hahahaa this is the worst rip off company I’ve even dealt with - below is their remedy to fix the 1st defective one. The photos are from a couch delivered yesterday- to which the delivery guy said “man this ones junk too”
Not prompt on time of furniture, supposed to be 2 months now its 7 months
amazing service, we were greeted at the door and helped us the whole time. best service out there and will visit again for sure
Yoandy was beyond helpful and found exactly what we wanted. He stayed within our budget and listened to our feedback and our dislike/likes. We’re looking forward to shopping with him again when we look to update our bedroom. Nadia was patient and explained the contracts and store policies in terms of delivery and financing very thoroughly. She also took the time to answer any inane questions I had. All in all? An excellent shopping experience.
Omar was very knowledgeable with the furniture and very helpful assisting us to stay within our budget. He was able to find us the best prices and even helped us to find a better date when a sale was taking place. We came back to do business with him. Aleah helped to cash us out and was very polite. She was very quick and answered all of our questions regarding delivery. Would definitely recommend both of them!
Very pleased with our service from Angela while shopping for a new sectional couch. She was not pushy in the least. Legit, she just sat on the couches we were interested in and shot the shit with us. Which was very refreshing as her competitors basically chased us out their stores with their hawking sales tactics. Somehow she even managed to coral our little monster of a toddler and give us a moments break from chasing him throughout the store. We genuinely bought because we loved the couch, but her true 'customer' service rather than 'must make the sale' drivel sealed the deal to do business with her. Don't be afraid to shop salespeople and choose one that makes you feel comfortable with your purchase.
I went to look at one item I saw online and was happy to purchase two rooms of quality furniture. Salesman Ray was helpful but no pressure. Alexis clearly explained the financing--I intended to pay cash but the deal was even better than that! I left the store with an order for furniture I need for my new house and a big grin. Thanks Ray!
Ed & CSR Quill were very helpful & courteous.
The service was ok. Our salesman didn't know alot about the furniture and shipping details. He had to keep leaving us to find out. A lot of the furniture was not available and shipping was 6-8 weeks. Not happy about that at all. Would have bought more but no availability.
The service was amazing! Howard helped me find the furniture that was the perfect fit for me! He was very kind and helpful and told me all about the coverage their store offers. I didn’t really know much about what I wanted before I walked in there but I was definitely satisfied walking out. Aleah also helped check me out and she was one of the sweetest! I will definitely go back to this store for my future furniture purchases.
Our sales person Tiffani was very pleasant, knowledgeable and helpful! Alexis was awesome as well! You rock ladies!
We had a great experience at Ashley Furniture with the help of Ed, Alexis and Kendall. All are very professional and an asset to the store! Got the furniture we wanted. Thank you all so much!
Sandy was super helpful and got us everything we needed. Lynn checked us put quickly and covered our purchase. Great selection! Will buy again.
Everyone was so nice especially Omar and Alexis. They got everything squared away for me quickly and smoothly. I didn't feel rushed or followed at all, but I was still helped exactly when I needed to be.
My first time experience was absolutely wonderful christian should be laying in those beds modeling hes so sexy but very professional courteous helpful and he knew exactly wherw to look for info i got what i wanted it didnt take all day aleah very helpful and professional i will definitely be back
Very helpful but not overbearing! Christian was very helpful and insightful. While Alexis was very sweet checking us out and making sure we had all of the information needed!
Tiffani was great and helped us find the perfect sofa at the best price!
Anthony Quinn is an awesome CSR. We are very happy and pleased. Thank you Anthony!
Scott helped me with my purchase of bedroom furniture today. The process was simple and easy. Lynn took care of the paperwork. Again, simple and easy. I was very disappointed that I couldn’t take advantage of the free sales tax promotion that was going on. I was informed last night when I called that that was happening. But was informed today in the store that it was only being promoted yesterday. Otherwise, I would have given 5 stars.
Tiffani and Lynn were great. Assisted with exactly what I was looking for and was very kind and professional.
Will was fantastic! He really helped me out and had FANTASTIC customer service!!!
Thank you Nick, Marissa and Ken for making our experience pleasant and enjoyable. We have been looking for a new bedroom set and Mattress for a while and everything we like has been on back order for months. So happy we stopped in to Ashley Furniture yesterday. Thank you!
Super friendly staff, very helpful, not pushy at all! Truly enjoyed my experience at Ashley's in Lansing and next time I need a piece of furniture, I will be going here first! Thank you to the staff members who helped us, great work and so excited for our new sectional!
Howard and Marisa were very helpful, store is laid out in a clean manor sectioned by style which made it easy to navigate.
Enjoyable interaction. Came in to just look & ended up buying an item I had been looking at elsewhere. Scott was personable & knowledgeable. We will be back.
People greeted me at the door and asked me what I was looking for and we’re very friendly and helpful I was able to get the mattress i wanted and Ozzie and Katy were very helpful would buy furniture from them again
Anthony, at the Lansing location was very friendly and extremely helpful. He assisted me in finding out the information and in stock status of the item I was looking for before I even arrived. When I arrived at the location, Anthony made himself available quickly. My mother gladly would've traded in the item purchased to take Anthony home instead... I've never seen her so thirsty. I can't say she was wrong at all. Bless you Anthony. Thank you Lord for the eye candy.
Thank you AshleyHomeStore, Lansing MI 48917 for the service you provided to me and my family. I appreciated the way Sales Representative Omar and CSR Alexis were so helpful to get everything done.
Went into the store looking for a couch. The sales person was great and gave us the space we needed. We ended up buying what we wanted. Thank you Ed our sales person at the Lansing store at Saginaw hwy . And crs Alexis
What a wonderful experience we had today at Ashley HomeStore! Came in looking for a specific type of sofa and our sales associate, Moe, helped us right away. He didn't try to upgrade and encourage us to overpurchase, but rather helped us locate the sofa, with specific specifications, we were looking for. How refreshing! No battles, no pressure, just pure helpful customer service. Thank you, Moe. Upon checkout, our wonderful customer service continued with Alexis. Clear and concise answers, explanations, and instructions. Kind, friendly, no pressure service is what we experienced today.
Anthony, Omar, Marisa and the whole staff went over the top in customer service. They are all awesome at Ashley HomeStore! I can not say enough about their customer service. I would recommend this store to anyone. I will definitely be going back in there. Thank you again for the awesome customer service!
Our salesman Scott, was so patient with my husband & I as we were in the store for hours deciding on the tables, end tables, sofa table, coffee table & more that we wanted for our new home & the new furniture we had just ordered. We felt like we ran him ragged but he just said, “he was doing his job”! Scott was great, very personable, answered any questions we had (which were a lot!), and if he didn’t know something, he took the time to search for the answer. Then, when we went to order & put money down (because of our temporary unique situation, waiting for the closing of our other home ), Lynn/CSR was patient & accomodating & the whole experience was pleasant! Thank you Scott & Lynn 😊
Had a great experience working with Aleah Smith she directed us to a Great salesman she also showed us things we were looking for! We had a good check out with her she answered all our questions and always kept us up to date when our product was arriving awesome worker!! Reginald Anderson Jr 09/02/21
I love the atmosphere of the store, Aleah was so amazing and kind… such a great employee.
The staff was very professional and helpful to my wife and I. Our sales consultant Anthony Quinn was down to earth and not trying to push us into buying furniture but was professionally assertive throughout the sales cycle. Anthony listen very well then digested our conversation and guided us in finding the right furniture for our new home.
I went in to buy bedroom furniture and my sales person Kadi was awesome! She helped me with everything I needed and she was very knowledgeable with the mattresses and she was really patient while I was trying to figure out what I wanted. And the cashier Alexis was was really nice too. Thanks guys!
Nick was the most helpful salesman I've had! He knew I had some medical problems and need a recliner asap and made it happen! What a wonderful guy! Definitely recommend him and that store to anyone!
Will and Lynn were wonderful to work with!
I have had a terrible time trying to buy furniture thankfully Anthony was able to help. Definitely recommend Ashley Furniture and ask for Anthony he went above and beyond!
Aleah and Ed both were very great! Outstanding customer service I definitely will be back because of those two. I’ll recommend them both to my friends and family!! The store was also nice clean and set up perfectly. Thank you to the both of them!
Ozzie, I can't thank you enough. After being at 2 other stores and not even being acknowledged, your friendly greeting was game changing. Great service and perceiving exactly what I was looking for. I'm so excited to be moving to a new place with Ashley's furniture. CSR Alexis was very friendly and expedited my purchase. I am very happy with Ashley's.
My experience with Ashley furniture so-so. However, Dallas the CSR was exceptional and kind at each and every exchange. Her service made up for the areas in which the store lacked. I would've given them a 3 stars if not for her.
I purchased a mattress over a week ago and am still waiting for delivery. Customer service has been less than helpful and has lied about how and when i have been contacted to arrange delivery. Now I can't even get someone on the phone to answer my question. I will be asking for my money back.
I purchased furniture from Ashley last September. When they delivered and assembled, one item was damaged. I have been trying to get it replaced since then. I made numerous calls, sent them photos twice, and also visited the store. Every time, they say they will replace, but they never do. I am still waiting to get it replaced. It should not take years to replace an item. Very bad customer service!
I was greeted as soon as I walked in the store. I was just searching for a pice of art for my master bedroom and I ask for a designer, Emperatriz spent a lot of time answering my questions and helped me make the best decision, I give the best recommendation to this store and AAA + for a bilingual designer.
Nice
Great service great deals no pushy sales men rushing you through the purchasing process I’ll definitely be back !!!
Very friendly understood exactly what I was looking for
Tiffany my salesperson was excellent she took time to find out what I wanted and was not pushy. I strongly recommend her and she was easu to talk to and was willing to explain everything well. Ashley furniture truly had excellent sales the manager was even willing to offer discouts.
Anthony was very patient with me and helped me. He was awesome. Csr Quinn was pleasure to work with and professional. I enjoyed her humor. It was a good purchase.
Lansing Branch service is awesome. Ozzie was going to have me purchase the whole store! Thanks to Dallas for a good sign off.
Ray was very nice and efficient. I spoke with him on the phone and went in the next day and he showed me the Mattresses we had discussed on the phone. I put it on lay away until we close on our new house. Over all a great experience.
The manager is very friendly and attentive, the process very fast. Shipping took a while and had to call to ask about the sofa. Ps. The loan they give is not for your credit nor will it help you raise it.
I was very disappointed with the delivery of my new mattress. The store charges $149 just for the delivery. In my opinion, this is too expensive. The salesman waived the delivery fee which is a good thing because I otherwise would have taken my business elsewhere. The store does not offer to haul away old mattress and box springs so I had to make arrangements with our waste management company, pay $80, and drag the mattress and box springs out to the curb. The two gentlemen who delivered the new mattress and box springs arrived much earlier than scheduled and did not call one half hour before they arrived as was promised. The two gentleman did not speak English so I could not communicate with them. Since they arrived way too early, I did not have time to get the old mattress and box springs out of the bedroom before the delivery. They went ahead and brought the new bed in while I was hurrying to get the old one out. On a positive note, I am pleased with my new Ashley queen hybrid mattress. It is very comfortable and cooling. It was on sale for $640 and a good value. The salesman was very helpful but slightly pushy. He insisted that I buy this mattress and not look at other options. However, it worked out since the it was good quality at a good price.
Nice people
A lot of places during the pandemic have suffered from poor customer service. I don’t blame these people. It’s tough out there. That being said, the service at this location is on point. We were greeted at the door. Will Payne was extraordinarily helpful. He gave us space and allowed us to browse but was very engaged and answered all our questions. We even came back after visiting other stores because of the impression he left on us. Excellent guy delivering the perfect level of attention and help. Was also one of the few stores in the area with quality stuff that was IN STOCK and not over priced. We will definitely be back. Thanks Will!
Horrible they said the bed and mattress was gonna be ready for pick up the 1st week of August and was gonna get a call when they get it, no call. Went to the store they said the 9th and will get a call, its the 14th and no call. Called now they are saying the 16th for the bed and September for the mattress. This is my first and last time doing business with Ashley store. 5 days later still awaiting a reply from the email they asked for so they can assist ASAP, just assigning a case number doesn't help. Now they are saying estimated delivery is in December. Absolutely horrible store
Loved my couches
We had the absolute best service when buying a new dining room table set today. I can’t thank them enough for the amazing customer service Will was our salesman he helped in picking it out all the way to to finalizing the sale. A job well done I’m thrilled to be getting the new Dinning Table. Mike and Jamie Christian
I really enjoyed conversating with the sales clerk Alexis . She was very kind and had an outstanding personality . Moe was the Sells person that greeted me at the door. He was very helpful with the things that I needed. Thank you Alexis and Moe.
I probably would have given them a 5 star rating but there were way to many unknowns. The claimed to be having a VIP sale but there were no prices marked. The sales man reminded me of a used car salesman. Then they ask if you would like the 5 year protection plan but can't give you a price for that either. If I were not desperate for furniture I would have shopped elsewhere I surely hopes someone from management or corporate contacts me.
Ray was amazing! He helped us navigate the confusion of buying a lot of furniture at once. He was friendly and knowledgeable and a total life saver! He earned a new loyal customer today! Lynn and Marissa were helpful as well!
Pleased with my purchase and timely delivery.
Great customer service. Scott is an excellent salesperson. Online price was honored. Only problem was the delivery delay (which was probably because of COVID-19).
I have to say in regards to my experience with Ashley furniture, I had purchased a chair through them site unseen and I had it for maybe two weeks tags still on it and did not like it went to Ashley furniture to return it and was told it had to of been returned within 24 hours we had decided to order another chair so they were able to do the return otherwise I don’t think they would’ve done it. Here’s my thing though who knows after 24 hours if they like a piece of furniture or not especially when you work so you’re not sitting in the chair constantly. I do want to point out that Ed Our sales rep was really helpful and Quinn The desk clerk was very helpful as well.
Very disappointing experience. My husband found a dresser he wanted. Called the landing location and the store advised that they had 2 in stock. The employee who took the call stated my husband could ‘reserve’ the dresser by texting his credit card information to this Main’s personal cellphone. Needless to say we declined to do so. When I arrived the next morning to purchase one of the dressers I was advised that in fact there were none there and that the dresser was actually located at the outlet store in Flint. When asked if they would ship the dresser to my desired location for free due to the hassle and misinformation they shared over the phone they refused. I will not be shopping here again.
Came in looking to buy a sectional that can rarely be bought and delivered within the week but was able to find and purchase as well as a mattress , sales person will did a great job of assisting with the sale and explaining pricing.
I came in with my sister today to just browse for a mattress. Omar A. greeted us at the door and helped us every step of the way! He was very knowledgeable of the product and was patient while we explored all the options. Every consultant we encountered at the store was nothing but pleasant and she is so happy with the purchase! Thank you all so much for everything!
So far my experience has been fantastic. Upon arriving to the store I was greeted by Kady. She pointed me in the direction to find what I was looking for. After what seemed like the perfect amount of time she found me in the store. I listed what I was looking for and she jumped in to help me problem solve. I left that day with no stress or pressure to buy anything other than what I loved. We made a plan to reconnect on another day. When I returned she spent more time with me figuring out the rest of my wants and needs. I left today after ordering furniture in my budget and just what I needed. I’m anxiously awaiting delivery. Thanks Kady for all your help!!
Scott was knowledgeable and very helpful.
Nick was super helpful, but the person that who was supposed to take my payment info put my card information in incorrectly more than maybe 5 times minimum. I kept having to have to ask her to repeat it back to me. The last time I told her the only thing incorrect was the year, told her the correct year, it still didn’t work. After the first time my card didn’t work she said it said “insufficiency funds”, which didn’t sound right so I checked my account and sure enough everything looked good on my end. But every single time she kept saying it said that but she kept putting in the numbers wrong. I finally asked to speak to her supervisor and the next woman I spoke with fixed my numbers and sure enough it went through. So I really liked the costumer service experience I received from Nick and the supervisor, but not from the other employee. Which is why I’m giving 5 stars because they did a great job. But that other employee had me seriously concerned that she was scamming me and going to try asking for another card so I’m monitoring this card very closely until I get a new one.
Worst customer service ever experienced in my life. We bought furnitures at May. Half of my purchase was available in the stock and it was delivered a week after the purchase, but the other half they promised to be delivered at 6-8 weeks, but today is August 5th, and I called couple of times, and every time the customer service give me new date for my order. Yes, it is pandemic but the company should not take advantage of the customers, and lie to them everyday. Also, I would like to share a really bad experience that I had with this company, when I was buying the my furniture, I ordered a rug too, but instead of sending me a new rug, Ashley sent me a used rug that was on the floor. So, it is unbelievable, they sent me old and used rug that was on the Ashley store’s floor than sending the new one. I called them the day after, and just explained the situation, and they promised me to send a new one, after couple of weeks I did not receive anything and my husband called them but they never ordered me a rug, my husband called, I think more than ten times but that was the same story every time, after dozens calls and almost two months, they ordered me a new rug, when my husband got there to pick up the rug, it was not the rug that we purchased, they offered my husband that you just take this or you get refunded, after two months communication and lots of promises they tell you pick the one it is available or get your money back without any apologies. My husband and I still waiting for our second shipment, and they promised August 19th, after couple of times uncommitted promises, but I think this one will be the same, and I am not expecting to get my furniture. When you say to your customer that it takes 6-8 weeks, the customer trust you, this is a verbal promise but not a written promise but the customer trust you, and if you had told me that it might take more than three months, I would have change my mind and would have done the business with other company. So, worst customer service ever.
I had a very positive shopping experience. The prices and quality can’t be beat. And Will was very helpful answering all of my questions.
Kendall Campbell is amazing! He was very patient , great with his recommendations, and kept me updated on my delivery.
Service was excellent and the staff was more than willing to work with me to get the best deals and prices!
Very helpful staff, friendly. Will return in the future. Thanks!
You guys was really helpful and we got what we needed
Ashley Furniture in Lansing MI was fast, safe, efficient, and Daymeon and Alexis were so friendly and helpful! I would highly recommend the Store and these charming people! Thank you for your helpfulness.
Excellent service! No pressure! Very helpful streamlined experience! Ray and Dallas are awesome!
Everyone was so helpful and great with communicating, especially Scott! He helped us narrow down exactly what we wanted and got us a great deal!
Good service!!
Great customer service, no pressure! Both Dameyon and Quinn were amazing.
Worked with Anthony and Alexis to get a dining room set and coffee table with end tables. They where both great and the quality of the furniture is night and day better then the other local places.
Great selection and pricing, very friendly staff
Ed was very supportive, helpful, and patience in helping us find the right furniture for our new home. The entire staff was very caring and professional the entire time. Great selection for a great price. 10/10 would recommend.
Had a great experience at Ashley HomeStore in Lansing. Previously purchased a couch somewhere else that was not going to be arriving for MONTHS, with no communication of that change. Scott helped us to easily find a couch that was in stock, and within our price point that could be delivered just a few days later. Quinn was very friendly and patient helping us check out and make sure everything was correct prior to ordering. Overall great experience. Highly recommend.
The customer service I received was excellent. Thanks to my sales person Scott for helping me find the living room furniture for my home. I can't wait to receive it 🙌
Great team and willing to help you out. They don't rush you or anything. They care about you and listen to you what you are looking for. Big thanks to Anthony and Quinn
Alexis was very helpful in completing my purchase.
Christian was absolutely wonderful to work with. He was knowledgeable, relatable, and extremely helpful when purchasing our new furniture. Our CSR, Nadia, was also great to work with. I highly recommend Ashley Furniture in Lansing.
Had a wonderful time looking around. Very friendly and efficient help without any pressure. Will go there again!
Just moved to Lansing and bought a couch for their 4th of July sale. The sales rep, Scott, greeted me at the door, was very friendly, and knowledgeable of the inventory. He asked great questions about my budget and what I was looking for and got me a great deal. It’s been a month and I still love my new furniture piece.
Kady was fantastic and helped us find everything we needed!
Everyone was exceptionally helpful, going above and beyond expectations.
I want to thank Alexis from Ashley Home furniture in Lansing for all her help with my furniture status and delivery. She is very professional and willing to get the answers. Alexis is an asset to Ashley Furniture and should be recognized for her outstanding service.
Alexis was very good that helping me out getting the paperwork filled out getting the financing going along with Ozzy. Alexis was very polite, thorough with her work, and helpful and pointing out certain things on my order.
Kendall and Dameyon were understanding and helpful. They went above and beyond to ensure I was happy and well taken care of. I redid my entire house with furniture from Ashley's because the customer service is top notch.
The Best Fast And Quick Experience Ashely Home Store Knew Exactly What I Needed Before I Did I Appreciate Everyone Friendly Customer Service Shout Out To Omar And Dallas Who Taken Care Of Me
Great service and was very patient
I was greeted at the door by Moe. He asked what I was shopping for. He listened attentively and walked me around the showroom helping me to find exactly what fit my expectations. He was in tune to my needs and not pushy. The woman who processed my purchases was very pleasant. Great experience!
Sales Rep Anthony and CSR Alexis were great!
Met Nick at door was very helpful, we knew what we wanted but we also looked at chairs and bed, Nick was very helpful and knowledgeable. He wrote up the sales for dresser that we wanted and took us to Lynn who completed the sale and answered our other questions. Both Nick and Lynn were very helpful.
The only reason for 4/5 stars is because the financing site, Syncrohny, was down. I was able to return to the store a few hours later to finish paperwork for my purchase, however, it was a bit inconvenient. Besides that, which I know the store has no control over, Ray and Alexis (the manager and another CSR) were extremely polite, non-invasive with our space, and very professional!
Great experience , thanks Ashley’s love it
Very welcoming and helpful staff.
Great shopping experience at Ashley yesterday. Anthony was awesome and knowledgeable about all the furniture and mattresses and he made it fun and fast. Highly recommend. Ask for Anthony.
Alexis did a great job helping us purchasing our recliner.
I was a little disappointed as I was told the day earlier that items were in stock. When I was paying, I was told only the couch is in stock. Now I have to wait a week, instead of getting the furniture this weekend as it was implied. They did price match no problem, I showed the website with the final price at check out, and it was a done deal. Ed was very kind, and helpful. I would seek him out if I make another purchase. Alexis, the car, was very kind, and when she could tell I was getting a little flustered, she said, with a kind voice and smile…”it’s okay, relax, we are here to service you. Take as much time as you need, to get what you need” ( I was looking for the website I found the lower price) Overall a good experience, I just wish it would have been made more clear about the loveseat not being in stock. 😎
Excellent staff and furniture
The sales rep Ed was very helpful. Easy finance for 24 months.
I normally wouldn't leave a review of a store visit, but my experience warranted one. I stopped in over the weekend with my sister to look at their mattress selection and told one of the salesmen that I would find him if I had questions as I walked in, thinking that this would be enough. It wasn't and already made me feel a touch uncomfortable, but I thought that would pass. He eventually followed us to the section that I was looking for and ignored me when I reiterated that I would find him if I had questions. He would not leave us alone and preceded to linger! After a few more minutes of this, I eventually gave up on my search due to how uncomfortable I felt and tried to leave. This same guy followed us to the door and tried to make another pitch, but there is no way that I could spend a dime at this store, nor would I recommend it to anyone I know. This was a very uncomfortable experience and will be the last time I will willingly go into that store. I understand the fact that he needed to make a sale, but he needs to understand the customer's boundaries and not make the customer, especially two women, feel uncomfortable.
Ordered a sectional that was in stock on memorial day. Called to confirm 3 times that it was there and ready for pick up, including 2 weeks before, 1 week before, and the day before pick up. All 3 times they said it was there. I showed up with my moving truck and it was not there, but in another city's distribution center! The manager basically did nothing other than cancel my order (since we were moving out of state). No discount on another purchase, no offer to have it shipped. Pretty poor experience on the whole.
Nice friendly and affordable
Furniture was less inpressive than we hoped. Staff was ready to pounce at every bend and turn in store.
Great deals! Super helpful staff.
Sales rep Scott and CSR Quinn did a great and timely job by getting in the jeep to go home in under an hour
Big thank you to Ozzy and Alexis for all their help today. They were very kind and thorough with my purchase today. Would definitely recommend them to family and friends!!
I had a great time looking for furniture especially with the help of Alexis who recommended me a nice furniture set for my new house she's a great listener and a great asset to Ashley's establishment
Very helpful
We purchased living room furniture and after it was delivered, we started finding many defects and within 10 days, via email (with pictures attached) we requested Ashley do something about it. But we kept finding defects and some of the responses from Ashley were not acceptable (defects were not defects, 5 minutes of sitting on it is considered wear and tear on the appearance, etc.) so we requested a return and refund. They have been hostile in this and have said they will in no way take a return. We have not used the furniture as we were anticipating a good customer experience from them. The tags are still on the pieces.
We purchased living room furniture and after it was delivered, we started finding many defects and within 10 days, via email (with pictures attached) we requested Ashley do something about it. But we kept finding defects and some of the responses from Ashley were not acceptable (defects were not defects, 5 minutes of sitting on it is considered wear and tear on the appearance, etc.) so we requested a return and refund. They have been hostile in this and have said they will in no way take a return. We have not used the furniture as we were anticipating a good customer experience from them. The tags are still on the pieces.
Nick was great. He worked with us and the transaction was quick.
My sales associate, Ed, was The first person to greet us when we walked into the store. He was very helpful but not clingy & I didn’t feel pressured. I am happy with my purchase and cannot wait to see the furniture in my new home! Thanks, Team Ashley Homestore!
Our experience here was great! The whole staff was very helpful and Scott helped us find exactly what we where looking for. Didn’t pressure us. Left us to discuss without hovering and is a very personable dude. Once we found what we wanted (over two days) Alexis took care of the rest (paperwork) and even though it was closing time she was very friendly and polite and sent us on our way extremely happy! Thanks guys!!
Talk to Moe. He knows what’s going on. Honest straightforward guy. Never felt he was trying to upsell or push. Store is nice with a good selection of quality furniture. Been looking for a sectional for a couple years. Found a nice one for a reasonable price. Typical COVID merchandise stock situation that you really cannot avoid right now. July 2021.
Our salesperson Yoandy went above & beyond for us. We ordered our furniture while in Florida for our Michigan home. Delivery was flawless and on time. Then when I ordered mattresses from a different store and they weren't delivered on time Yoandy placed an order & we received it the next day. We are so very thankful for this incredible young man. We also want to recognize Alexis and Kendall for their assistance too. Than you!!
Today I bought a couch and ottoman, and I was in and out in under 30 minutes. Painless. Super friendly people who worked there, Ozzie helped me and he was very informative and just nice to work with! In general I think Ashley Furniture has really nice quality furniture and at a reasonable price. I would recommend Ashley in Lansing to anyone looking to ball on a budget lol
Our Salesperson Scott and CSR Alexis were awesome! I would recommend anyone to Ashley Homestore! They were pleasant and efficient.
The salesman was very knowledgeable about the pieces I was looking at and helped me pick put some great furniture!
Yoandy was very helpful and made the purchase easy. Good selection as well.
Ordered furniture in January was told multiple different delivery dates. All from my inquiry not from them updating me via phone, email, text nothing. Customer service projected a piece of the furniture not in until September. I went to the store, they told me they had 5 coming next week, the following week it was the wedge they were waiting on and not the original missing piece. After multiple phone calls a lady informs me all the pieces were here but we're not linked to my order and it should be this week. Here we are scheduled delivery day, to which I made arrangements to be here before 3pm because I have to work. It's now 2 and I have not heard anything. Again, another phone call to customer service and they tell me the warehouse manager will call me in five minutes and hang up. Guess I'll be late to work too. This has been the worst expirence I've ever had. Will be going through ABC from here on out. This company is falling apart at the top.
My experience was great! Christian was very helpful and patient with me throughout the entire process!
Dameyon and Alexis are awesome.! They made us feel at home and explained the process of financing to me very easily but in an understanding way since it was my first time.
Went to our store looking for a faux rocker recliner that I saw online. Nico said hi and helped me right away. Had to order the chair. Disappointed on the long wait for it. Looking forward to getting it.
Our experience was amazing! Ed was very helpful and friendly and not too pushy. We were able to find a dining table we loved and the check-out was quick and efficient as well so thank you Alexis. Thank you Ed and Alexis for providing a positive customer experience!
We walked in not even sure we were going to be getting a couch, but Ed greeted us and instantly made us feel welcomed & like they truly care about our experience! They took the time out to run the numbers for us and make sure to inform us on all the bells and whistles of the protection plan we purchased! Then when it came time to sign the papers, Alexis was nothing short of exceptional and extremely friendly:) We will be back without a doubt!
Wonderful people. Very good service.
Worst experience I have ever had. Took 6 months to get my furniture they told me 12 weeks. They never contacted me to let me know it was delayed it was all on me to find out what was going on every month. Finally got my couch which was two different colors does not fit together and sits on a slant. Delivery told me take it or leave it. Customer service has kept me on hold, hung up on me, told me they would assist then not follow through. Had my furniture less than 2 weeks and it broke. Back to the call a million times no follow through. Go to a reputable furniture store. Ashley sells junk at premium prices and they don't accommodate customers. Last furniture was Lazy Boy and it lasted over 10 years I will never settle again. Don't waste your time, money, or energy.
Very friendly and welcoming but not pushy or didn’t follow me around the store. Answered questions when I asked, and it was such a fast process to order, get approved to finance it, and to check out. Very fast and efficient. Christian and Alexis were awesome!
Dameyon, was very accommodating and professional. He treated us like family . Dameyon is a great sales representative!! Alicia and Brian Pretzel
Scott was a very helpful sales person and Marisa helped out with billing when we had questions. Overall good experience.
Ozzie was attentive but not pushy. He had a great sense of humor and helped me make some choices. Quinn was most wonderful also. They both seemed to enjoy there jobs.
Sheila, my salesperson, was very helpful and lovely to work with! Almerisa, my CSR, was also very helpful, polite and professional. Thank you ladies!
It's a great place to get furniture
Thank you Anthony, and Kendell at Ashley homestore for doing such good business. We are so happy with your customer service, and all that you have done to help us after having a really bad experience at another furniture store. We will definitely be back again for our furniture needs.
Had a very bad experience with returning a product for the first time. The Customer service manager -JACOB had asked me to come to the store 3 times in 3 weeks so he can process the return and each time he sends me back stating his manager isn't available. HE NEVER CALL YOU and NEVER KEEPT his PROMISE. I lost the 3rd time and Finally complained with cooperate customer care the very next day when I called to store he said everything is processed and no need to come to the store verbally. Still waiting for email confirmation.
I am very happy and excited with my purchase at Ashley HomeStore! I worked with Ed as my sales representative, he was very attentive and professional for what I was looking for. As well, Ed helped answer all my question pertaining to my purchase, and helped get me the best deal! I also worked with Alexis as my CSR, she was also super helpful in the decision making process. I fully recommend these two representatives in any future purchases from Ashley HomeStore!
Wonderful shopping experience. Painless and fun working with Christian and Kady.
Christian, Quinn, and Alexis were a god-send when my online order was not going to arrive for another 3 months. They found me a perfect living room set, that could be delivered SAME DAY!!! Getting ready for an open house with family coming from 3 states, made me crazy! They found the perfect solution and made it happen! Their Customer Service was exceptional and they need to teach a class on it! Thank you all again for everything you did for me!!
Prices way too high not as advertised
Lots to choose from and very friendly and helpful staff. Not in the least bit pushy either! Great experience!
Recently purchased a new mattress and box spring from Ashley Furniture. Scott our salesman was extremely knowledgeable about the products in the store. He showed us several options to choose from and what to look for. Scott then, let us browse the products for ourselves without the constant nagging of a typical salesman. Once we were ready, Scott assisted us in getting the mattress we wanted. On top of that, we then decided to purchase a new love seat. Great experience in the store. Customer Service Rep. Quinn was very professional and assisted us with checking out.
Love the variety this store has to offer and all of the sales people were very helpful! Only reason for 4 stores is the wait time to receive our furniture, otherwise highly recommend!
Nick was fantastic. Helped us choose exactly what we needed. Aleah did a great job helping with the payment portion of the transaction. Would buy from Ashley again for sure.
Well it’s been about 30 days since I slept well. My wife made a suggestion that we go look for a new bed. We went to value city and looked and laid on a few beds and they were OK . Then my wife suggested that we come to Ashley furniture and we did . As we walked back to the bed department a gentleman asked what brings us in today. He introduced himself so his name was Ed and I told him that we were looking for a bed that was adjustable. He had me lay on a few models and I found one that I liked. He was very good about explaining how this high-tech bed worked and broke it down where I could understand it which I really appreciated. And then he put a price list together for me and wrote it all out and showed me what it would cost me for the bed and that’s when I thought well this might be a little too expensive for me Annette did not pressure me at all he just told me that if there’s anything you could do just let him now. As me and Carolyn we’re about to leave the store had introduced me to a gentleman and I believe he was the manager and unfortunately I’m not good at names unless you repeat it over and over again but I know he has some pretty cool tattoos . And he started talking to me and breaking it down even a little further telling me all the things he could do with financing and really breaking down that you know you spend a lot of time in bed and how important it is for sleep . So when I left the store that day I purchased $7100 worth of bed A day later I I gave a gentleman a ride to his bed store and also I happen to drive for Uber and I mentioned that I just bought a bed from Ashley furniture he told me that he could sell me the same bed for half price . So I visited his store later that day and he said he could sell me comparably The same thing for half price so I thought why not I went back to the Ashley store spoke with Ed and told him that I think I wanted to cancel the contract after they set me up with great financing and they were very gracious and they were ready to cancel my contract and then another gentleman and unfortunately I can’t remember his name came up and started talking to me and Carolyn again and said that he might be able to match that price that they gave me of $3700 so he showed me another mattress with the same base and I’m glad he did I have slept on the bed now for about a week and it’s the best rice I’ve had in a month I appreciate Ashley furniture and all knowledgeable staff Dale and Carolyn woodyard
I would go back. I went in looking for a comfortable and a reasonable price and I was happy to say I didn't have to look Any further. The only thing that they didn't have it in after they told me that it was in when I went back to pick it up, so I just paid extra for them to deliver it when it was in.
Dameyon and Aleah were especially helpful, and we found a great sofa for a great price!
After visiting multiple stores to find the perfect sofa, Ed narrowed one down within 10 minutes and Marisa had us immediately checked out. Nothing like furniture shopping in 30 mins or less.
This was probably the most seamless transaction I’ve went through. Will was quick to point out the exact mattress I wanted based on the details I gave. Alexis was very sweet and patient with the check out process. For sure, going to recommend coming and will continue to shop here myself.
I just have to say,..They will get you their best deals! Quick, and efficient! Thank you Nick, and Erica. But especially a big thank you to Kendall!
Thanks for the great customer service.
I really wouldn’t give them any stars if that was an option. This has been a terrible experience and it’s not even over because we don’t have our furniture that is completely paid for.
I enjoyed meeting my salesman, Anthony, the CSR, Aleah, & the Manager, Kendall!!!! Anthony did a superb job showing me the merchandise I was interested in, & making me feel very comfortable @ Ashley Home Store!!!!! Anthony was very nice, polite, & knowledgeable about the merchandise I was interested in & he gave me plenty of time to browse around the showroom, until I was completely satisfied & happy with the merchandise I purchased, & merchandise I would purchase during my next visit!!!!!! Everyone @ Ashley Home Store was very nice & polite!!!! Anita Boyd
Was told our couches were in,called 3 times to verify even after they neglected to call that they were in,drove a hr to pick up and they wernt at the location after they claimed they were
Ray was great to work with! Took some money off the mattress we bought and gave us free delivery!
Wow, super nice store and stellar customer service! My salesman Ray and CSR Quinn really worked to get me dialed in. Friendly staff and very clean showroom with huge selection. I'll be back for more!
Wil is so delightful and kind! Hospitality is appreciated and he goes the extra mile! Thank youuuuuu
Christian was very helpful in helping us choose our sofa and loveseat. Checking out with Alexis went smoothly and she was able to answer all our questions. Plus she was really personable and a pleasure to talk to
Needed lots of furniture and was greeted by Will upon entry. He gave us a few minutes to look around and then caught up to us and was so helpful. He even carried a end table across the store to make sure I liked it next to the sectional I purchased. Great customer service.
I had a great experience at Ashley’s i didn’t know what to buy at first but Yoandy Izaguirre helped me through the whole process.
Awesome customer service! Chris & Kady met all of my needs. Thanks!
My experience with Willard and this company was amazing. We loved everything from our couch selection to the delivery. Great quality and awesome customer experience. If you are looking for any type of furniture, I would highly recommend getting it from Ashley’s and working directly with Willard, he’s very knowledgeable and focused on exceeding your expectations.
Will Payne is a outstanding sales person, he helped me with no hesitation and i was able to find the items i was looking for.. when you go to Ashley’s ask for will payne.
Great Help from Nick, Excellent Customer service will Defiantly Come back
It was a great experience shopping with Yoandy Ortiz!!!!
Nico was great help!
Amy was very polite. She helped me with everything that I needed to get. She made my time there worth coming back!
Definitely recommend going to see OZzy from Ashley's HomeStore for all your furniture needs. As soon as we walked in to the store we were greeted with a smile and when we left we walked out smiling. Great Quality at Ashley's and Amazing customer service from Ozzy.
Kady Gisse has been my go to for furniture for years and has always found that perfect piece or set for me. I highly recommend working with her next time your in the market for furniture.
I had a really great experience, Ozzie helped me, he was very helpful and he was very clear and we were able to find what we needed without any problems. Thanks to Ozzie
Nico was a great help, he was very open to assisting me with what ever questions I had.
Great service. Our sales person was Yoandy, very nice and helped in everything needed. Can’t wait until I get my new couch!
(Translated by Google) Very good service from Yoandy (Original) Muy buen servicio el de Yoandy
Hello! I had a great experience at your store with Kady Gisse. She was willing to answer any questions I had and I will be requesting her on my next visit to the store.
I had a great experience! Nico helped me and was able to give me all the information I needed!
I’m leaving this review to express the great customer service I experienced at Ashley Home Store. I was helped by a young man name Nico well spoken and very patient . I’m a 67 year old woman and moves very slow i did mind him a bit , he literally helped me every step of the way . I’m glad to see it’s still great people out here
Nico was such a great help, I highly recommend shopping at Ashley's in Lansing
I am having a house built so I did some browsing in the store today to get an idea of what furniture will fit our new home. Amy greeted us, was super friendly, and answered all of our questions even though We are not making a purchase today. We will be back soon to see Amy and purchase the items we picked out today. Thanks again for all your help!
Nico was a great help to us!!!
Nico gave the best advice on what I needed! Thanks!
Nico was a great help, warm welcoming
I was long overdue for a new mattress so I stopped by the store and got some of the best customer service ever. Who would’ve thought shopping for a mattress could be fun. Wil Payne’s great knowledge and concern for what I needed when shopping for a mattress was second too none. Highly recommended 💯💯
Had a great experience getting my couch from Amy Mancuso at the Lansing location. Everything went smoothly and she was able to answer all my questions and concerns promptly.
I judge a store by the competence of its employees, and the way they assist the customer. Amy Mancuso is an employee who assisted when I wanted help but allowed me to browse at my own pace. I appreciate that!
I bought a bed several months ago and it is phenomenal, excellent experience thanks to Yoandy
Great service from Amy Mancuso!
Amy Mancuso could not have been more helpful! Such a pleasure to work with!
We had a great experience with Scott Barrett on buying our furniture. Scott was very honest and professional. Thanks!
Thank you Yoandy, for you great customer service and helping me out when I came out to view your products.
Went in for a recliner and thanks to Scott Barrett left with an order for an entire roomful of new furniture. Thanks Ashley!
Amy is so awesome to work with. Super friendly, not pushy, and knowledgeable!
I went to Ashley’s to get some lamps ! Luckily I got some great customer service from Ozzy he helped me find a great bed set, lamps, night stands and he got me a better price & he set me up for financing, delivery & setup ! Wow thanks Ozzy for the great customer service would definitely refer Ozzy to the next guest!
Amy was great. She asked me what I was looking for and showed me FIVE different pieces that matched the specifics. Instead of being stuck up about my price range she made me feel comfortable. I appreciated her genuine personality.
I came into Ashley’s just to browse and w the unexpected great customer service from Ozzy I ended up furnishing my whole home! S/O to ozzy for the great customer service ever plan on going in Ashley’s ask for Ozzy!
(Translated by Google) Nice place and very good attention. I recommend it. Go ask for the best seller Yoandy Ortiz. It is just my opinion. Nice place and very good attention. I recommend it. Go ask for the best seller Yoandy Ortiz. (Original) Lindo lugar y una atencion muy buena. Lo recomiendo. Vallan un pregunten por el mejor vendedor Yoandy Ortiz. Solo es mi opinion. Nice place and very good attention. I recommend it. Go ask for the best seller Yoandy Ortiz.
Amy Mancuso was fantastic. Made shopping such a pleasure!
Yoandy’s the best sales rep. Thank you so much!
Yoandy izaguirre was amazing!! He knew exactly what I was looking for and stayed in my price range. He is a nice young man,Highly recommend him for anyone ! Oh and he speaks Spanish which made my experience even better. Thank you so much.
Amy Mancuso provided excellent service! She was knowledgeable about the needs for my home! Thank you for helping!!!
Amy Mancuso was fantastic! Great customer service! Will definitely see her again for future needs.
Nico was very helpful, best customer service anyone could ask for.
Walked in the store and was greeted by Amy. She was very knowledgeable and helpful throughout the buying process. Thank you Amy
Kady Gisse is the most amazing sales person! She definitely has been doing this for awhile! She is very knowledgeable and listened to what we actually wanted and needed before making recommendations. If you need furniture, go see Kady, you won't be sorry! The best furniture buying experience I've ever had!!!
I come here looking for exactly what I needed and oz helped me out he's a really good employee that KS again!
I really had great experiences at Ashley’s great Customer service and also the sales associate was very patients with me. Willard Payne was great, he’s who you want to ask for….
Great store with knowledgeable salesman I advised will Payne that I wanted to buy a new bed he was very helpful and sold me a comfortable mattress I'm sleeping like a king on my bed thanks for the great service.
1st off I just want to say nico was very polite made me comfortable shopping and basically read my mind on what I wanted.great salesman hopefully see him again next time.
Went looking for furniture for my daughter. And while trying to entertain a tired/grumpy child and find the perfect bedroom set...Amy was there to help with all my questions AND even helped with my daughter. Kind and compassionate people are rare these days. She was such a blessing. 5 stars just isn’t enough! Thankyou Amy for all your help!
Shout out to Amy! She was awesome. So happy, so friendly, it was a great experience!
Go in and ask for ozzy! Best costumer service I ever had !!
Ozzie helped me a lot, he was very informative and helped me pick out the perfect desk for my new office! I love it.
You will enjoy working with Scott Barrett. Great place to buy furniture!
Will payne was great salesman helped me out soon as I walked thru the door! Took his time with me showed me multiple options.. until I found what I was looking for! Greatly appreciate him!
My wife and I came in last week and Nico was a great help and got us everything we needed. And everything was in stock so that was a HUGE plus! Make sure you ask for Nico when you head into Ashley!
Came in to purchase a mattress & was assisted by Will Payne. He was very Professional and we were in and out in a timely manner.
Nico was such a huge help. I was able to find everything I was looking for and then some! His energy was amazing! Definitely ask for Nico whenever you visit!
Will Paynewas a great help when me and my family came in to get furniture. He made the purchase easier than we expected it to be. I will be returning thanks to him.
Nico was a great help and I am super happy with my new furniture!
I came in the store and was assisted by Will Payne and he was awesome! Very knowledgeable of the product and some of the best customer service I’ve experienced!
I recently bought a couch for my new condo and it was all thanks to the help Nico provided me. He was awesome in helping me find exactly what I was looking for! It made my shopping experience as a new home owner so much easier.
Me and my wife have just moved in the area and was helped tremendously by Nico. He gave us positive energy and helped us with finding a bedroom set for our new home.
I visited your store and Amy was absolutely wonderful!! She answered all my questions and took the time to make my shopping experience amazing! I’ll definitely be back!
Mr. Willard Hughes was so friendly and nice.
I had a wonderful experience. Mr. Willard Hughes was very nice n helpful.
I had a great visit. Mr. Willard Hughes was very helpful.
Ozzie went above and beyond for my family and I. He was very helpful and very knowledgeable. Thank you so much Ozzie
Great place and customer sevice. Will Payne was the sale associate that helped me. He was very pleasant and helpful. I will definitely recommend the store to others
I had a great experience at Ashley Furniture in Lansing! I was looking for a small couch for my apartment and I was helped by Scott. He showed me several options that would work for me in my price range and the couch was delivered much sooner than anticipated. He was extremely helpful and made buying a couch much easier. Thanks Scott!
Quick and easy! Ozzie helped me find everything I needed and for a good price. Highly recommend this place to anyone looking for nice and reasonable priced furniture with a accomadating staff.
I recently went into Ashley furniture and was greeted by Scott Barrett. He was very knowledgeable and helpful. Would definitely recommend his services.
Mr. Anthony Jones was very helpful and knowledgeable of the furniture that would fit best for my family. Definitely returning and will be reaching out to him.
Will did an excellent job helping my family get exactly what we needed. thank you!
I came in to get a bedroom set and got a great deal for a beautiful bedroom set within my budget and the sales person ozzie was really helpful and professional. Thank you Ashley home store!
Ashley Home Store is one of my favorite. Sales lady, Amy Mancuso was so helpful and knowledgeable, very friendly. Made shopping a treat.
I have had the worse experience with this store. We went in to preliminarily look at furniture before our move, ended up buying a couch because the salesman was so desperate. This was at the end of March. They tried pushing back our delivery date because they did not like that the salesman promised it would be delivered from Lansing to Kalamazoo. Messed up our 3rd piece chaise lounge and we are still waiting on it. Apparently one they had on the way was damaged? I was also just told that it takes 5-7 business days for them to deliver this piece from Flint to Lansing....... don't even get me started on the online order I placed. Our ottoman was supposed to be delivered in May, it was then moved to July, now they are saying end of September.
I was looking for a tempurpedic mattress and the first store didnt have it but my mans Ozzie down at Ashley's in Lansing had just what I was looking for in stock free delivery and I got it the next day
Ray Gedeon is a great salesman he made me feel welcomed but gave me my space. He was very helpful shopping for a mattress. Very clean store.
I was very impressed Amy Mancuso when I was shopping. She was very knowledgeable and personable. I will encourage friends to shop at Ashley's.
Ozzy helped me pick out the best bed for my family such as my little brothers and my mother and I am very happy with his help even with the finance he helped me pick out a bed that works for my spending limit and I am very happy to say that he is one of the best customer service rep and sales that I have ever came across from Any Ashely furniture store. I recommend everyone to go to Ozzy.
I had the best service ever while shopping at Ashley furniture, the service was given by Yoandy Ortiz. I couldn’t have asked for better service, thank you for such a welcoming feeling
Willard was amazing ! He made sure to explain the different types of material options I have for my kid and let’s and what was best ! I will definitely return and shop with him always ! Good job !
I was very pleased with the service I received from Mr Anthony Jones. He was very informative about everything I asked about and I will tell my friends and family to come there.
Great customer service and I loved working with ozzy on finding my dinning room set
I enjoyed my experience at Ashley Homestore very much. Amy Mancuso was extremely helpful and patient with me as I was looking around. She gave me space (didn’t hover) I like that!! I will definitely shop there again.
I just bought a very comfortable bed with the help of ozzy. I recommend his help
Amy was awesome in helping us pick out the perfect loveseat for our home office!! Thank you for such great customer service!
Ozzy sufi was a big help !!!!!!!!! He's a great employee made everything so easy for me .
It was a wonderful and fast experience. Ozzy was so nice and made picking out the perfect sectional seem so easy! 10/10 would 100% recommend
Have found the staff at Ashley’s Homestore to be very friendly. Thank you Amy Mancuso for encourage me to go check their store out
Their couches are really nice and shoutout to Ozzy helping me pick out a bed.
First time shopping at Ashley’s furniture and it won’t by my last. I would recommend this place to anyone that’s furniture shopping. Ozzy helped me with everything I needed and made sure I had a great experience.
I felt very comfortable buying my furniture set at this store. Shoutout to ozzy for helping me pick an awesome couch
I don’t usually leave reviews but Ozzy really haggled his manager for me and got us THE hookup 🙏🏾
Literally just go in and ask for Ozzy. He and his managers went above and beyond to get us the couch we needed for a realistic price. They have every type of furniture and light you can imagine
I don't review often but Ray Gedeon was my sales person. He was Helpful in every way:) If your looking for furniture Ray is the man for the job!
I love this Ashley furniture. Ozzy is the man to take care of your furniture needs!!!!!!
the best furniture place in Lansing definitely. Ozzy helped me and I definitely recommend his help with furnishing your home
Moved recently and purchased our living room set from here. Super happy with the quality so far. Shout out to Wil Payne for the outstanding customer service. I hate shopping and he handled everything for me and gave me a great deal.
Will Payne had awesome customer service showed us exactly what we were looking for...
The best place to shop at. Especially when Ozzy is there. I have been there many times and bought many furniture with Ozzy. The best customer service and spectacular arrangements. Love it when the customer service is perfect, definitely coming back.
Recently I purchased a bed at Ashley’s home store in Waverley Michigan the CSR representative will payne did an excellent job with helping me find the perfect bed for a good night rest which was well needed.After months of searching and years of losing sleep I finally found something that fits my body. thanks again mr.Payne and Ashley’s For providing me exactly what I’ve been missing
Thanks to WILL I’m sleeping GREAT AT NIGHT Tempur-Pedic strong
Had an amazing experience with Ozzie, was very patient with me as well as helpful with my first furniture buying experience, guided me and left me with an amazing impression, great team great store!
Wonderful experience! I normally hate buying furniture and have a hard time making big decisions but ozzie helped me narrow down my options to find the perfect fit for my family!
Usually when I go to furniture stores, the sales associates are very pushy and I end up leaving. But my experience here with Amy was absolutely fantastic! She was so patient with me when I was so indecisive And really laid out the options in a helpful manner. The process to getting my new sectional was very smooth and painless. I will definitely be coming back and asking for her. Thanks again Amy!
Will Payne great job, thanks again
I went in to purchase some bedroom pieces for my daughter's room and was approached by Williard Payne. He helped me put together exactly what I was looking for and I'm a difficult shopper. I will definitely be back.. Thanks, Mr. Payne.
What a great guy and salesman Willard was his service was outstanding. I’m a continues customer because of him! Best location around
The service was magnificent there was this tall built guy who helped me out about a week ago I believe his name was will or Willard he was super nice knew what he was doing and helped me out a lot !
Great services, Great quality thanks will payne.
Hello! We felt very welcomed when we came in. Ray was excellent! Very knowledgeable and helpful. Answered all of our questions and had a great personality. We will be back in the future for sure.
I recently visited this store in search of a new mattress, Yoandy Izaguirre Ortiz was able to help me find exactly what I was looking for! Very pleasing experience, definitely will see him again in the future for my furniture needs.
Was in last week to shop for a new dining room set. Kady was great at helping me find exactly what I wanted and made the purchasing process very smooth. Would definitely shop here again!!
Definitely loving our bed, thank you will
Wil Payne was such good great sales Rep! The moment I walked in the store he gave me the information I needed and started showing me around. He helped me pick out the right size and color that would fit in my livingroom area. If you all havr any questions or concerns he's your guy! He also hooks great pay options and no money down!
Thanks Will Pleasant experience can’t wait to my furniture to Arrive
I stopped in looking for a small table. Kady Gisse took the time to show me all the tables in the store. We found that none were small enough for the area I needed it for. She then searched online to see if there were any there as well. When nothing worked out she gave referrals to other stores. Great experience
Every time I’m in Lansing I come into the store And Will takes care of me Good guy
I had been couch looking for a month now, I almost gave up because everything was taking months. Ozzie found me everything I need within a week!
Will was Amazing to work with made me feel comfortable and he got the job done
Ozzie was able to find me a sofa in stock. I had been struggling with finding furniture for my home and another store had me waiting for 3 months. I was able to receive my furniture within a week from Ashley Homestore.
Love this store. Ozzie helped me. Saved me a bunch of money on a great mattress!!!
I had a great experience shopping here. Kady Gisse is wonderful to work with. Would recommend
Had a great experience. A guy who goes by Ozzy really help me find what i was looking for and Seem to know the store like the back of his hand next time i need something feom a home store it has to be Ashley's
I had a really good experience I was helped by ozi he made sure I was taken care of and helped find what I was looking for and was very nice and polite definitely an amazing employee
Osman Sufi was my sales rep he was outstanding and very very helpful with find my wife and I a whole bedroom set I would recommend Ashley Furniture's 100% stop in and see Osman
Very pleased with our furniture from Ashley. Kady Gisse is the best…very knowledgeable and awesome to work with!!
I went to go buy some furniture for my new home. Amy Mancuso was so helpful! She was able to show us all of our options and get the best deals we could. I will for sure be back because of her. Great customer service!
I was very impressed with the customer service provided by Amy Mancuso. She was very knowledgeable and helpful
Very overwhelming and you can tell sales are based off commission. They do price match online retailers which is nice but ultimately I bought my furniture at a different row. ;)
Because zero stars is not an option..... Bought a couch there and cancelled the purchase as soon as I read the terms and found out the saleswoman, Kady, had lied to me about the cancellation policy, which says you have 24 hours to cancel a purchase, and there is a restocking fee. They had already charged my card, and took easily ten minutes to do the "refund", which did not show up on my credit card activity, only the charge. I called the store thirteen times before someone answered. I'd have left a message, but their voicemail is full. On the successful thirteenth call, I was told it can take three days to get the refund back to your credit card. I wasn't in the store for more than an hour. Two minute turnaround between them returning my card after charging it and my discovering the saleswoman's deceit, but I can't spend that money at a legitimate place of business for DAYS?? I wouldn't send anyone I didn't despise to this store. You can buy their stuff online if you can't find a better alternative at almost ANY other store. Edit 8/11/21.... This was in May. I have since purchased my living room furniture elsewhere. I don't have an invoice, Ms customer service, because I canceled the order moments after the sale, and once the refund was credited to my card I recycled any paperwork I had. Don't worry, you'll never run short of people who don't read the fine print.
Christian was awesome! He took his time and didn't pressure or try to upsale anything. Would definitely recommend them to anyone looking to furnish their homes.
Was a very quick and easy experience to purchase my new couch. Sandi was very kind and answered all of our questions. She gave us space to walk around and look at different furniture by ourselves before checking in with us when we had found the one we wanted to buy. She was very knowledgeable about the products and the shipping and delivery services as well.
The lack of communication is really disappointing. No one told us the end piece of our sectional wasn’t being delivered until 20 minutes before they showed up to deliver, which was already an hour past the latest delivery time they gave me. They told me I had to call to find out what was going on with it. Was told it’d be delivered in about 5-7 days but here we are with no update on when it’s coming. I wouldn’t even mind too badly about it being delayed if they would have just said something and kept us updated.
Professional staff. Our representative Ed went out of his way to make sure we got what we wanted. The Ed and the sales manager made sure we got great pricing. Ask for Ed he will help you out!
Great experience, we already knew what we wanted the sales person Amy was very friendly and helped us get in and out... the CSR who checked us out was Almerisa and she was quick and friendly also. Would definitely recommend to others.
Some of the worst customer service I have ever experienced. Don't trust whatDon't trust what they say.Once you purchase somethingThat's the end of the deal They don't stand behind their warranty.
Customer LJ Nickerson. Sales person Ray. An excellent person to work with. To CSR Almerisa
Super easy to buy furniture and friendly staff, came from gardener white where their lead sales lady was crotchety and mean, much happier here and much better deals. Delivery said 7-10 days but I got it in 4 and that was amazing
Mr Ed was very Great To help me He was a Very good Sale Person The Greatest I hope Mr Ed gets this I was very happy and pleased with everything he did for me to get the dinette set I hope to see him again for the next thing I need thank you you be blessed and safe today Mr Ed Ashley should be very happy for having you as a sales person and all the other people tell them thanks for everything they did for me too I was happy all the time that I was in the store thank you very much from Lucien lander Jr thank you
Great job and friendly service
Great customer service. Anthony was very helpful in finding exactly what I needed. And I had a amazing day.
Ashley is the best furniture store I can suggest to anyone. Their sales rep are awesome, nice people.
I was greeted as soon as I walked in the door. Juanita spent a lot of time answering my questions and helped me make the best decision on my purchase. Juanita was super sweet and fun to work with. Almeria, CSR, was also really sweet and fun to do business with. I can't wait for the arrival of my new sectional! I highly recommend anyone to go see Juanita 😊
I had an excellent experience at the store. Kady was helpful and knowledgeable about the table and chairs we bought.
Absolutely do NOT buy from there. Bought a giant sectional from there and it's sinking in. We bought their warranty and have been fighting for MONTHS to get the ottoman atleast replaced. They clearly do not stand behind their products and the third party company they use for warranties... is not existent. Save yourself and go to a company who stands with its consumers!
We ordered a sectional in June 2020. Due to COVID, delivery was pushed out several months. The initial date our sectional was estimated to arrive was August 2020. We eventually received our complete order on the end of April 2021 - so it took nearly 11 months. While many furniture stores are having similar delays on orders, our biggest frustration was the customer service from this location. We had to call the store nearly 25 times from August 2020 to April 2021 to get a status on our order - no one from the store ever reached out. Each time we called for an update, the number of pieces they were waiting to arrive for our sectional would vary - sometimes they were only waiting on 1 piece, other times 2-3 pieces - it changed literally every time we called to check on the order. We suspect they took pieces of our sectional that had come in to fulfill other orders - creating a nasty cycle of re-ordering the pieces they took from our order, which kept pushing the delivery date further and further down the road. The latest estimated arrival date of our complete order was mid-April 2021. An assistant manager promised to call us with an update if this date changed - of course, no one called. We ended up calling the store 5 times in 1 week to get a status. Each time, we were told “our system is down” or “your receipt is in the back” and a manager would call us back in an hour or the next day - to date, no one has returned our recent calls. We eventually filed a complaint with BBB (which went nowhere) and attempted to file a complaint with corporate (which went nowhere) because we were so frustrated. When we filed the BBB complaint, the representative from Ashley HomeStore (corporate customer service) couldn’t locate our order in the system and basically told us “sorry, nothing else we can do”. We called Ashley’s national 1-800 phone number to formally file a complaint about the store. When we finally got through the complicated phone tree, the representative sent us to a store in OH (we ordered from MI). I even went through Facebook and messaged with a customer service rep online - who opened a complaint for us with a promise that someone would call us in 1-2 business days to investigate why the store wasn’t getting back to us and what the status of order was. That was almost 2 weeks ago - still no calls. Suddenly, the store called us and said our order was in and delivered it a few days later. No one ever called to apologize for the hassle or even explain why no one ever called us back despite multiple calls. We’ll never know if it’s a coincidence that our complete order came in or if one of the avenues we filed a complaint in actually worked. Bottom line is this particular location has terrible communication and customer service. Even to file a complaint is nearly impossible - whether it’s trying to get through to a store manager or someone at the corporate level. While we’re thankful to have our complete order and we do like our new sectional, I can say we’re extremely disappointed in the customer service we received from the corporate level down. Next time we need any furniture, it won’t be through this location, let alone this franchise.
Amy as so helpful. I hate pushy salespeople. And she wasn't at all. She let my wife and I discuss the couch we loved and came to assist when we were ready. I definitely recommend Ashley Homestore. And when we need more furniture, we will be back!
We have had the absolute worst experience with this Ashley Furniture store. Not only was our furniture delivered 2 months after it was promised, but they continued to push our delivery date back every time we called. The manager of the store has drug us in circles and is now even stating that we owe them money despite us having a receipt that says we paid in full. I will NEVER recommend this company and this store in particular to anyone. Their customer service is garbage and I would be ashamed to ever do business with them again.
Positive experience. Staff was helpful without being pushy.
Had an amazing experience I came in with an idea of what I wanted. Was showed the options picked out the one I liked. Findung out it was in stock and was able to get it loaded in my truck the same day was a huge relief. I was in and out within 30-45 min was extremely friendly and helpful even with my rambunctious 4 yr old. I highly recommend. Kady did an awesome! Thank you for everything.
The dining room table and chairs arrived in a box. Something our sales associate failed to tell us. Multiple pieces were missing! Called Capital one and started a dispute.
Told Kady what I wanted and the caveats I had and she found the perfect sectional for me! Great knowledge of inventory. Kady and Aleah worked with me to get furniture in my home ASAP(multiple deliveries so that I wasn’t without something to sit on for up to 8 weeks) and for a great price! Very polite and respectful team! ***Update*** 2 weeks later and I still don't have the first half of the order. I called in to the store a week after I purchased my sectional to see if we had made progress with getting the first two pieces that were supposed to be delivered within 3-5 days. They stated they were still waiting on the warehouse and that they'd call over and get an update then call me back. It's been another week and I never received a callback. Starting to feel like I was just told what I was told to get the deal and to get me off the phone. Regretting the decision to pay in full upfront.
We had outstanding customer service! Ed was our sales associate and he went above and beyond to help us. He is knowledgeable and had great suggestions! Ed let us know up front if something was in stock or if we had to order it. It was a pleasure working with Ed and we highly recommend him! We will be back!!
Buying furniture these days is frustrating because very little is in stock but Anthony at Ashley Home Store was super helpful answering questions and looking up prices and delivery times on multiple options. When I finally made a decision he put my order together quickly and had a customer service rep call me. Christina sent me an online invoice super fast. Everyone there was very friendly and the store was clean and nice.
Scott who helped me was so friendly. He listened to what I was asking for and helped me find it. I was very happy with my experience there.
I was very happy with the help from Amy. She was pleasant, patient, gave us our space to look around and made everything easy . You have a great employee!!
Everyone at the store was very nice. I purchased a TV stand that was not displayed on the floor. I drove 2 hours to look at it but it was in a box in the back of the store. Employees had to assemble it there because I wasn't going to buy it sight un scene. That's why I drove the two hours. There is an issue with the doors not aligning. After I purchased the unit I read the reviews online and others have had the same problem with this particular unit. Everyone was accommodating but I had to spend the whole afternoon there and I don't know that I would do it again. Seems to be a quality control issue with the furniture, not an employee issue.
I'm so excited to have finally purchased my Realyn king size bedroom set, and did I mention that I got it at an amazing price. Ozzie was very knowledgeable and informative he answered all my questions, he is my go-to salesperson whenever I shop Ashley Home Store. A big thanks to Almerisa for her patience and great CSR skills while assisting with finishing up my sale. I can't wait to my set is delivered!
The sales rep Ed was so nice and helpful! He allowed us to take our time and help us land on a practical decision for our family. The experience was great and will definitely be back for future furniture purchases for our home.
Ed was very helpful and honest in helping me select the best bedroom set. Almerisa was also very quick and helpful!
Not sure what you are talking about.
They set up delivery on Saturday between 3 and 7 pm. So took a half a day off so I could be there when they delivered my mother's bed. Never showed up or called saying they weren't coming. So I finally called on Sunday to be told they noticed bed mattress was damaged. And would be 7 to 10 days for new to get here. So wasted a day of waiting and lost overtime pay...
The people working at this store are amazing! They listened to what my family needed and worked very hard to find furniture that fit our needs.
My husband and I found a couch we liked in store and decided to place our order the next day. I called and Nico and Christina helped me through the ordering and payment process. They were able to answer all of my questions and make sure I got the best deal available.
Great experience! Outstanding customer service!
Had an amazing experience at Ashleys. I highly recommend them to all my family and friends. Great costumer service!!!
This was a fantastic place to shop! Edward did a great job and really knew his stuff! Quality furniture!
Had the best experience with Ed, such great furniture!
Amy is awsome! And so is everything Ashley has to offer!
First time shopping for an apartment. They store was full of options and Nico was a huge help. I got everything I needed for my new space. Highly recommend. 11/10 service
I love this store!
Nico Was great! I wanted a Tempur Pedic mattress that was in stock and comfortable and he got me what I wanted. Highly recommend!
I was greeted right away by Kady. She was very helpful and was able to get what I needed!
Scott was wondeful. Great customer service, very patient. Looking foward to shop again.
So, two and a half years ago...I gave Ashley Furniture an okay review. Now, I want to give them a zero but can't, so they get a 1. Make a long story short, the frame within our couch broke. My husband and I have not kids and we are not big people. I called Ashley and they said they can't do anything because there is only a one year warranty and we didn't buy the extended warranty. Who buys a warranty for a couch that should last longer than two and half years?!? I will NEVER buy from this store again. I will tell everyone I know that they do NOT stand by their products.
My experience was great at first. I worked with Will, who made sure I was happy with my purchase and comfortable with the sale. I worked with manager to finalize the sale. This was on on a Thursday and I asked if the furniture would be delivered by the Friday of the following week. The manager was certain and assured me it would be there by Monday or Tuesday (approximately 5 days later). The furniture was not delivered until 2 weeks later, despite me calling and stopping by multiple times to ask about the furniture. Two weeks is not a long time to wait and that didn’t bother me; however, it was frustrating when the staff kept saying it will arrive by X day and it did not. What is the most frustrating is the delivery folks scratched my new wall and were on their way out the door. He wasn’t going to say anything until I pointed it out. His response was a smile and asked if I have any more paint. I still need to follow up with the store about this.
service was great but waiting 8 to 10 weeks for delivery not so great
I just want to thanks Will Payne for great customer service and for helping me find the beautiful bedroom set and memory foam mattress for me
I came in and Kady helped me find which furniture was available and we closed the deal quickly. Thank you
Thank you Ashley Furniture for providing a pleasant buying experience! Our salesperson, Christian, helped us find exactly what we needed for our space. Customer Service Rep, Almerisa, processed our purchase effectively. This was our first time buying through Ashley Furniture and we will definitely be back.
I worked with Jordan in finding the best furniture set for our living room. He was very helpful and not pushy. The furniture is great quality and it delivered within a week.
Very helpful staff! All I got was a barstool but they treated me as if I were buying an entire bedroom set! When I have a house to furnish I’ll be back.
The sales team was extremely helpful and kind throughout the entire experience. They went above and beyond to find us the perfect living room set even when it wasn't in their store. I will be returning for any future purchases for my home.
I recently visited the Ashley Home furniture store off of Saginaw in Lansing MI. I was promptly addressed as I walked in the door by a sale associate by the name of “Christian Book” I told him the general idea of what I wanted and if anything was in stock readily available, Christian was right on top of it the whole way and worked on finding out what was in stock at the local warehouse. I was in and out in easily 30-45 minutes. I did not catch the 2 gentleman’s names that delivered the furniture but they were awesome, professional and hard working. If I could give 10 stars I would! Thanks again for making buying furniture easy and convenient in these times were enduring!
We were looking for a dining table and Ray greeted us as we entered the store. We explained what we were looking for and he took us right to the table we eventually purchased. Ray made the experience low key and enjoyable.
Great service. Yoandy assisted me and was very knowledgeable of inventory and went above and beyond to assist me with what I was looking for.
Our salesperson Amy was amazing and she got us what we were looking for within our price range. Thank Amy
I don't remember ever taking the time time to write a negative review, but my experience with Ashley home store was and is poor to say the least. Planned on getting a new bed, i have undoubtedly changed my mind and am sure i will be shopping elsewhere. Sorry for being blunt and honest. I'm sure others may have experienced a more satisfying service.
We were fortunate that the store had the exact model of sectional we were looking for. We ordered on the day and the couch was delivered 4 days later to our home. Thank you to our sales person Yoandy and CSR Almerisa. Extremely helpful! Gave us space to venture the store by ourselves but was right there when we had a question. Would definitely shop here again.
Ozzie is the man and I am so happy with my furniture and experience with Ashley Furniture!
My experience was very good at Ashley home-store compared to the last place I went to to buy furniture. I was greeted as soon as I walked by Scott and felt very welcomed, informed him of what I was looking for and was shown numerous beautiful pieces, it took me a while to make my decision on the furniture I purchased because to me that is a huge decision. Scott made me feel comfortable and that I could take my time deciding.
I ordered a bed in January and I was told that because of the pandemic it may take a couple of weeks to be delivered to my home, which was fine. It finally came towards the end of February, but when my boyfriend and I began to put the bed together we noticed that we had two headboard legs that were identical and realized that they were supposed to be opposite. I called the store to inform them of the issue, they ordered the part on Monday, 2/27 and I asked if the part could be expedited and I was told no. The customer service lady on the phone then said she would talk to the manager. The manager offered to give us a a free box spring and a metal bed frame that was to be delivered the next business day which was on Monday, 2/27. Monday came and only the box spring was delivered. The delivery guys indicated that they would be back the next day with the frame around 4 pm. The next day the delivery guy called around 1 pm and said that they were on their way. I indicated that I was not home and reminded him that he said he would deliver the frame around 4 pm. He then said that they can leave the frame for me outside of my house. That was a no for me and I declined the frame delivery. I have called and even visited the store in March (spoke with Kendall) and was told both times that they can see that their headquarters has ordered the part, but it has yet to assigned a tracking number. It is now April 9th and I am still waiting on the missing part.
(Translated by Google) A place to go every time you need to buy furniture. Very nice, an excellent store and a very efficient and very friendly staff. (Original) Un lugar para ir cada vez q necesitas comprar muebles. Muy bonitos, un excelente tienda y un personal muy eficiente y muy cordiales.
Loved working with Juanita. Very professional and knowledgeable. Do yourself a favor and do business with her
It was a bit difficult to make a purchase online. I had to call the local store to make a payment. It wouldn’t take my credit card info online. The sales person on the phone was great though.
Total scam...clumsy, amateurish salespersons try to push you toward the ridiculously overpriced pieces. Of course, they have to order it. I don't think they have anything in the stock room. The furniture is very flimsy anyway.It looks nice, but don't be fooled. Read the reviews from any state in the country. Ashley Homestore is to be avoided.
Great furniture horrible service. I bought a couch a few weeks ago and have be given the runaround regarding the delivery time. I was told a sales manager would call me to finalize the delivery details, no sales manager ever called me! I went up to the Ashley Furniture (Waverly, Michigan) and was told that the sales manager wasn't in the office so I couldn't schedule a delivery time. Now two days before I move into my apartment, I still don't know the delivery details of my couch. I called Ashley Furniture again today and was told the Sales Manager would be giving me a call in 10 minutes, its been. 3 hours. I feel so disrespected at this point, I spent so much money in the store, and gave no one a hard time. Why am I getting a hard time?
The sectional looks beautiful and the price was fair. Our salesperson, Ed, was very responsive and polite. Almerisa checked us out very quickly.
We had to have a bed in a bag/ box due to renovations that made our stairwell to our 2nd floor bedroom even more narrow. It was tough getting a real king mattress up before renovations! We'd been to many places, but they actually had the one we liked in stock!! We wanted firm and he pointed us to the "Brick" as he called it!😄 It was totally in our price range and I'm laying on it now....I know he guided us in the right direction. We'll definitely be back!
Scott B and Ehab A. were phenomenal! Their service far exceeded my expectations and I found a perfect furniture set. Will definitely be purchasing my furniture from them again. Thank you so much!
Very helpful and professional will shop with Ashley furniture again!
Scott was the sales person I worked with and he was very helpful and knowledgeable about the couch I am ordering. If he was unable to answer any of my questions he quickly and efficiently got the answers I was looking for. Very excited to order and get my new couch. Thanks Scott!
We had the best service from Jordan. He is amazing, very honest, and respects what you want! Definitely going back for the dressers and bed frame!
Ehab helped me out with some issues I had with my Sofa. I highly recommend purchasing from Ashley, they will take care of you no matter what the problem is. Thanks Ehab!
The Manager Kendall Campbell offered superb customer service! He took his time with me taking me through all the options available to me, I felt as if I had personalized customer service. He went above and beyond. I would recommend him and the store to all I know. One thing to note,.due to covid the majority of their furniture is on back order. Meaning it could take 12 to 14 weeks to get your furniture. But this is the case with all furniture stores right now.
An amazing experience. Even in the face of the current health crisis, this store and it's associates make the customer feel safe, while still providing access to the full shopping experience. Ozzie was our sales representative and he helped us look through all available options until we found the perfect fit for us. He was courteous of our space, and worked with us to find the right match. Searching for a furniture set had been a time consuming burden until we stepped through the doors. Very happy with our purchase and am looking forward to continued business with this location.
We bought a new Sofa here tonight!
Found our dream couch with really great help! Unfortunately it's on back order and won't come for 8-10 weeks.
In my opinion, Amy was FABULOUS.
We just left the store after ordering 2 sleeper sofas. This was our first experience with Ashley furniture and our salesperson, Christian, was absolutely ⭐️⭐️⭐️⭐️⭐️!!! He was friendly, knowledgeable, confident and kind! We didn’t feel any pressure whatsoever, he even gave us the name of his friend at a different furniture store we were going to check out, just to check all options! We ended up coming back to Ashley and placed our order with Christian...we hope we’re as satisfied with the furniture as we are with our salesman!
Clean and the employees are very helpful
My husband and I are returning customers to Ashley and it is always a wonderful experience! The level of knowledge of inventory that we experience from staff is always stress free. We will continue to be repeat customers! Special thank you to Yoandy this last time, we had no idea what we wanted. Gave him ideas of what we were looking for and he brought us to exactly that! Thank you Ashley Homestore of Lansing, MI!
I had an amazing experience!! My sales associate, Ed, was so patient and helpful! My partner and I were very indecisive and Ed did an amazing job at making sure we were both happy! Ehab was an absolute delight and VERY helpful! They find every option to make sure you are satisfied!The financing portion was also a BREEZE, which was thanks to the amazing Kamrin! Thank you so much guys! Look forward to working with you again soon!
Was looking for a new couch and came to this place and was greeted by amazing staff! They helped us find the perfect couch and were extremely helpful in answering all of our questions. Service was amazing and getting it delivered to my home with no problems at all. Will absolutely buy more from here and would recommend this store to anyone
Didn’t seem as sturdy, but I don’t know because I never bought there
Nico and Marisa were both top notch in their positions! We walked in looking for one thing and walked out with something that was similar but different, and we are absolutely happy with our choice!
I bit disappointed,I recently bought a couch from Ashley store , 2 -15- 21 it’s been 2 weeks and I’m still waiting for a couch to be delivered, it should’ve been here like a week ago, now they are telling me the couch will be here on Friday, that will be 3 weeks now ...
Over priced cheaply made furniture!
Ed and Marisa were great. Both very helpful and pleasant!
Christian is a great salesman and a good communicator. He gave us the best prices possible and we are happy with our selection. So far, so good. I will reserve further comment until after delivery and set up.
Will was a great help. Thanks Will!
My wife and I had a great experience working with Ed in finding the furniture we needed for our living room and office. Marisa made the check out experience smooth and seamless. I highly recommend working with both of them.
Ozzie was fantastic and very helpful!
Update: Spoke with the manager about my concerns. Kendall was very helpful and ordered a new chest and dresser for us. Even though the situation was unfortunate, I appreciate that there is something being done about it. Hopeful this chest and dresser comes in a lot better shape 🤞 One of the worst experiences I have had in a long time. We ordered a 5 piece furniture set. It took longer than the 10 week time frame they gave us. No big deal. I know all furniture orders are taking a long time. Finally, we got a call that our furniture is to be delivered (except the side bed panels which are not ready until the middle of March - an extra 6 weeks past when they told us it would be but whatever). We get our furniture delivered last night around 7. The two men who delivered our furniture last night tracked mud and snow through our house. I was having to clean mud out of our carpet after they left. One guy was not wearing a mask and when asked to put one on, he refused. So we had a terrible delivery experience but at least we finally got our furniture, right? WRONG! One of the corners of the bedside table was damaged. The chest was poorly put together along with a crack in a couple areas. Also, when the delivery guys put on one of the feet on the chest, they were in such a hurry that they didn't screw it on right but forced it on enough to where it cracked the back of the chest and the foot was bent/crooked so the chest didn't stand right. On our dresser, one of the doors was put on so poorly that once we opened it, we couldn't shut it again. So needless to say, we are having to return 3 pieces of furniture after waiting over 3 months for it to arrive. I'm so disappointed. I plan on going to Ashley Furniture today and talk with the manager about this experience. Wish me luck!
Ed was very helpful in finding exactly what I needed. I was under a time crunch and needed a new couch that would fit inside my new home. He recommended one in my price range and was able to get it in within the week. He did all this without being pushy and made me feel comfortable. Marisa was also very helpful and getting my order placed and was very informative. I will definitely be back to purchase more in the future.
Kady was very knowledgeable and help to steer us in the direction that was best suited for us. Very satisfied customers will go back.
The day we went to look and ended up with a dining table... Chairs... A new dresser and a bed! The atmosphere was amazing. The show room was full of beautiful products with a lot to look at... Where to begin? Well, here come this guy... "A shark" My instant thought. He asked what we're here for. We said.. Just looking, but this is what we're looking for. Sounds good. He introduced himself as Christian... showed us around... Showed us some amazing deals and said if you need me.. I'll be around. Wait... You're not going to hound us? Not going to upsale? Instant relief! Our experience shopping and falling in love with some amazing stuff led to our purchase. Having an amazing salesman just made it much more pleasant. I could not have asked for a better experience! To top it off... Our CSR, Destiny was an absolute GEM! Such a sweetheart and easy to work with. The levels on which they worked together on was amazing! The ability to communicate and work efficiently and effectively was a ray of sunshine. They made an amazing team! Top tier! S+ of you want an amazing experience... Go in and ask for these 2... You will not be disappointed! Again, thank you, for everything and I hope this review helps othes feel comfortable going to shop.
Staff was nice and helpful. Of all the couches I sat on (and it was quite a few), only one felt comfortable. I was disappointed in the store. I had higher expectations with it being a bigger, nicer brand.
We walked into Ashley Furniture and Juanita was so nice in asking us what we were looking for and if we had anything in mind. I told her and she did her magic in finding us the perfect living room set. We placed our order and cannot wait to have it delivered. Checkout was a breeze as well. Our CSR, Kamrin went over in detail our order and Juanita was also there to make sure our order was correct. Could not ask for a better experience in furniture shopping!!
Horrible customer service. Waiting on table since August. Even after speaking with customer service corporate in December who promised to handle it, no return calls. I spent over 7000 dollars in this store, unacceptable but lesson learned.
All the sales persons were very friendly but I dealt personally with the manager, and he was so knowledgeable, friendly and patient and made buying new furniture a much less daunting task. I'm very pleased with the whole process from their prices, the quality of the furniture, the delivery. Ashley in East Lansing
Moe and Marissa was great! Moe was very helpful and thorough. Marissa got our payment all set!! Will be definitely going back for future furniture needs
I was very pleased with the customer service provided by Ed and Marisa. Would recommend Ashley furniture.
Thank you Christian and Marisa for all your help.
Thank you Christian and Marisa!
Scott, James, and Marissa were great in finding something for our family. Great price, hassle free, and friendly. Would recommend Scott anytime. As long as the process continues as smooth as the buying process is I would be back again to see Scott.
I honestly don't know how this place is rated so well. I got a sectional couch about a yr ago. I felt like the lady helping was brushing me off from the start but I researched them online and knew what I wanted. Within months the frame at one of the ends broke. The back has a piece of plywood supporting it from falling into the hollow center. About 6 months later there is a rip in the seam at the top and the fabric is feathering like I've had it for years. This is the worst couch I've had and NO help from the company.
Gino was awesome. Very knowledgeable and quick at fixing our coach.
We were recently in the W. Saginaw, Lansing, Mi location, and our salesperson Christian was absolutely wonderful. Excellent service. Very informative, polite, and made our experience at the store a pleasant one. I will be, recommending this store to friends and family, and more specifically, to see Christian. We also later decided to swap out an item, and the ladies at the counter, were understanding, and pleased to assist, completely hassle free. Christian even came in on his off day to make sure we were taken care of for the swap out. We will definitely be back for future purchases.
When we got to Ashley Home Store, Sandi was there to help, we did purchase a powered sofa and power recliner. Sandi was very professional and so kind.
Jennifer & Marissa at check out were so quick & knowledgeable. AND if anyone needs a good (not pushy but seems to know everything!) salesperson, I highly recommend Kendall ! All three were very pleasant.
Marisa was a great help!! Thank you!
Poor service I will never go back again
Would never EVER recommend dealing with this place. After a 4 month wait for my two recliners I can say the furniture is great but I have never ever dealt with a more uncommunicative or unprofessional company in my life (let me back up a second...we did receive a call saying our furniture was in about 3 weeks after ordering only to be told that couldn't be true ...well..i still have that voicemail time and date stamped..so....) Every call I made brought a different answer. We expected to have an 8-10 week wait when we ordered which we were ok with but when it turned into 12,13,14 weeks and I couldn't get anyone to respond was too much. Calls to the customer service desk, voicemails asking for anyone in charge to call me back and emails directly to my sales person were useless. Finally got someone to respond to a Facebook instant message promising me a call that day as soon as the store opened....crickets...nothing....no call back. Finally got our furniture and like I said quality was great but the lack of communication from this company made the buying process unbearable. I wasn't asking for a daily update but for crying out loud...when a customer asks you to call them when your company has fallen short of the expectations YOU have promised just call them...email them ANYTHING would have been appreciated. This was the worst buying experience I have ever been through
Very nice selection of fine furniture.
Was very impressed with the comfort and appearance of all of the furniture in the store. Was very pleased with the great job that our salesman Will did.
Was really surprised at the prices. Alot more reasonable than alot of other furniture stores. Purchased a table and chairs. Nick was really helpful. Very polite.....
Great service and help. Fast and easy financing and great customer service.
My wife and I were referred by Marisa Goodrich and assisted in our purchase by Kady. The process was quick, easy and everybody involved were very professional. We couldn't be happier.
Will was our sales person and was AMAZING! He took time to help us find what we were looking for without putting any pressure on us. He was polite, helpful and was fun to work with. When it came time to finish up our purchases, Karmin was just as good. Great people to wirk with for sure.
I was dreading the thought of furniture shopping with my wife. But we walked in and were greeted by Ozzie and he was great. Super helpful and the process was simple. Prices were significantly better than I thought they would be (first time in an Ashley furniture store).
We were very blessed in our experience of purchasing a new sectional sofa set for our home! The sales and management staff did a top rate job in ensuring we were able to purchase our furniture at a great value and with very honest, friendly and professional service!
Ozzie and Jasmine were so great to work with! I'm excited for my new dining set and will certainly be coming back for more pieces of furniture soon!
Excellent experience buying a new couch. I went in with an idea of what I wanted and my associate Kady was more than helpful. Not only did she find what I wanted but made all the arrangements for me for delivery. The service rep Kamrin handled my paperwork and the transaction quickly and smoothly. My couch was ordered, paid for and delivery scheduled expeditiously.
Seeing all these 5 star reviews is honestly confusing and makes me wonder why my experience was so terrible. October 3rd I walked into the store and pointed to exactly what I wanted and also got a tempurpedic mattress. I didn't want it delivered until they had everything. Apparently Mike didn't care and delivered some of it anyways. Then 98 days later they came to set it all up. My headboard was wrong, they put a box spring on my platform bed making my mattress over 4ft tall, and didn't assemble it safely. Drawers wouldn't shut and the bed was put together so poorly that one false move and it would have collapsed. Decided at this point that we just wanted to return it. Kendall said there would be a $1600 restocking fee. Lol on something I didn't order. No. He said it had to be picked up that day or we would have to pay. My husband doesn't get off until 5. Kendall said they won't be out that late so he left work early. They showed up after 5 to pick everything up and the delivery guys said they are out after 5 all the time. Kendall is a liar, especially when you are upset that they screwed literally everything up. Honestly it was like dealing with a sketchy used car salesman.
I worked with Ray at our local Ashley’s Furniture. The experience was great. He was very patient with me and helped me with everything I was looking for.
Kady was really helpful in helping us find an affordable mattress.
Worst buying experience of my life. Avoid at all cost.
I came in to Ashley HomeStore not sure if I’d be walking out with a couch or not. The one I wanted had a bit of wait time that I wasn’t happy about. Christian talked to the manager and was able to give me the couch off the floor. I love my new couch and totally recommend Christian!
My sales person (Christian) was very patient. He was knowledgeable and informative. Had a nice experience and definitely would buy again.
Ed at Ashley home store in Lansing Michigan, was a great salesperson attended to our every need. The price match guarantee was abided by. Everyone was very helpful and, accommodating.
Where do I even begin?! Sandi greeted me at the door and asked me what I was looking for. Although I gave her a general idea, she took me to EXACTLY what I was looking for and it was even better than I pictured it in my head. She showed great insight, knowledge and patience with us. Sandi then brought in Kindle (?sp) to assist with looking at beds. He was awesome as well!! Again, very knowledgeable and patient. I spoke to the manager about them both and I hope that they get the recognition they deserve. The check out process was easy and the young lady there was great. Kudos to everyone and thank you.
Ed was friendly and knowledgeable. We recommend Ashley furniture and Ed 100%!
Jordan quickly answered all of our questions about 2 piece sectionals and gave us time to think and make a decision. He helped us determine if the furniture would fit into our house and in our living room.
Ashley home store has always been my go to for all my furniture needs. Prices are very reasonable and sales reps are helpful and not to pushy. My sales rep Sandi was great from beginning to the end. Thank you Ashley!
Jordan was super helpful!
Great salesman
Kady was so energetic so polite so much help she made sure i found the mattress for me I love your store thank you for your service
Great costumer service
Was quick at picking me up, was stranded for1 1/2hr with no driver's available.hard to be happy to go to other places. Ashley did great
Christian was great to work with!
Everyone was very friendly and the service was nice too! Gino was my salesman and was very informative and kind!! I will be back!!
Thanks for the professionalism help of Gino while purchasing a living room set at the Lansing Mi store. I am happy with the service he provided and the product I bought.
We worked with Ed at Ashley Homestore. He was extremely helpful and accommodating. Definitely would do business there again!
Jordan in sales helped us find exactly what we were looking for and Hope at the desk was nice too. Got a really nice sectional and they knocked off $600
Ashley's delivered my furniture very quickly for me when we were moving. The kids love their new beds. Our salesmen Ed was awesome!
Will and Kamrin were very knowledgeable and great to work with! Definitely have my business in the future. Great experience!
Helpful staff, Ray was good at giving us space but also gave us all the information needed. Found an extremely cozy sectional we like, and they gave us a great discount. They even paid tax for us.
Ashley HomeStore in Lansing was a very clean positive experience. Their staff is friendly, and they make you feel welcome while you're there. We ended up purchasing a Roleson sectional sofa that fit our living room's exact dimensions and style. Our sales rep Ray was very thorough, very positive, and knowledgeable about the sectional sofa that we bought. It was also nice to work with a sales rep who was not pushy or high pressured. He answered our questions and let us take our time getting to know all about the sectional we ended up purchasing. If you're looking for a nice furniture I would highly recommend this store. I would also highly recommend working with Ray.
Our salesman Nick was very patient and willing to take the time to show us all the different styles of bunk beds to choose from. Really liked the big screen kiosk so you could get a good view of what we were looking for.
Such a great experience! The sales people didn’t hover but were right there when I was ready for help. Kady did a great job and was fast and fun to talk to.
Great service, was able to complete my purchase online and over the phone
The store is bright and clean! Jordan was very helpful and Hope was pleasant as well.
Jordan was great and knowledgeable. He was able to order what we needed. Thank you Jordan
gino was great
Great customer service, not pushy at all. Kady was very helpful and personable, overall good energy. Huge selection in the store, and willing to help find something in your price range! Highly recommend.
Kendall and Eddie did a great job and made sure I left with my purchase. Thank you
I purchased a bunk bed for my son. I was hoping to assemble it for him as a surprise for the holiday. When I opened the box I noticed several scratches on the unit indicating these items were used/returns. There were also missing pieces which prevented me from being able to safely assemble for him. This frustrates me not only because I was lied to by the salesman; but also because now my son will not have his bunk bed which is the one thing he asked for for the holiday from his mom. 😔
Good product for price. We really like the dining table set.
Beautiful furniture store!
Christian was able to help me today purchase the Warnerton power recliner which I had been looking at since Black Friday and he gave me Black Friday price.... thank you... Merry Christmas to everyone!
They have really good service
Great place to check out furniture. Sales rep. Will was friendly and helpful in finding what we were looking for.
Really nice store with courteous and helpful staff Ed was great
Great experience! Our sales consultant, Kady was very helpful, and patient. Definitely recommend her!
Received wonderful service
Very helpful staff and we were able to find everything we needed very quickly. Sheila was very helpful and very nice. I would go back there for more furniture in the future.
Very nice store. Amy and Hope were very helpful. I will definitely shop there again.
Very wonderful experience! Furniture shopping during Covid times has been difficult. Ed was absolutely amazing and made the process easy! He was patient with us and willing to answer all of our questions! I cannot say enough positive things about him and our experience!
Ed was incredible. Great service and not pushy at all. Walked in off the street and immediately felt like he cared. Awesome experience.
I’m very happy with the sales person Gino!! He was great and was very helpful and understanding. Your other people there are very friendly and helpful too. I really love that store and will ship there since Art Van closed and Gino works there. He’s Awesome!!
This was our first time to an Ashley Home Store. We were expecting it to be like any other furniture store with pushy salesman coming at you every time you looked at a piece. However, we were instead greeted at the door by sales rep Elsy. She introduced herself and offered her help when needed. My wife and I pursued the store. The store had lots of beautiful pieces but we were looking for a comfortable living room chair. We tried out several and finally agreed on a one. Just as we needed help, Elsy appeared like magic with waters for us (I was really thirsty) and offered help. I’m not sure if she can read minds or it was our body language but that was amazing. Anyway, we showed her the chair we really wanted. She had it wrapped in plastic and ready for us to take home by the time we paid for it. We’re very happy with the chair and appreciative of the great service. We will be shopping there again.
Wonderful experience great atmosphere everyone was very warm and welcoming. Marisa was very polite and made my check out fast and easy
Great place to buy furniture, sale people aren't pushy.
Well I now need to eat my words. I cannot thank Ehab enough for getting back to me. After I left this terrible review he called me within 25 minutes. I am sorry it took me leaving a bad review but he saw it and took action!! Took care of me completely and I even bought more furniture! If I can offer one suggestion get the warranty. I definitely had a defective piece of furniture but the warranty is for 5 years so you would be safe. Thank you for helping me! Never buy from Ashley Furniture! Furniture is junk! Falls apart after 1 year and store will not help you and corporate office will never call back. Paid over $2000.00 for a sectional that ripped after a year and is sagging all over. Will also be reporting to BBB. Asked for information on who I could call to fix it even if I paid for it and they would not even help with that. No customer service what so ever and will never shop at this store again! Plus the people there are horrible to deal with and the delivery guys were very rude when they dropped it off. Terrible experience from the beginning! Totally wish Art Van was still around! Also Manager would not even get on the phone to talk to me. Made the poor receptionist tell me they would not help
We bought a couch about a month ago. Had some delivery delays , but got that taken care of. They also did a price match for us. Took a few calls, but the operations manager made it right. Thank you
Very clean environment, very friendly people. Marisa was very nice and helpful and answered all my questions.
Everyone is helpful and whenever I come in or call Marisa is very polite and helpful! Thank you Marisa!
Thank you very much Marisa for helping us out.
Wednesday did a very good job answering all my questions over the phone about the time frame and delivery if I were to place an order online
Wednesday was our customer service rep and she did a wonderful job and answered all my questions.great job!!!!
Great atmosphere, everyone makes you feel at home. Good selection of prices and items
Ozzie was helpful without making us feeling pressured on our purchase. He was very pleasant to work with. We feel good about the furniture we bought and would shop here again.
Wonderful place to do business! No pressure sales staff like all the other furniture stores. Juanita was very helpful and friendly. If your looking for furniture go see her.
Hope did an amazing job answering all my questions over the phone 👍🏼⭐️
Wednesday offered amazing customer service and answered all of my questions!!
Ordered a couch and an oversized ottoman mid August. They were on back order due to the pandemic. Understandable. 6-8 weeks. At the end of the 8th week, we called for an update. They had the couch in stock but never called us because they didn’t have the ottoman. We ended up picking up the couch and told them we’d wait in the ottoman. It was the wrong color.. Not the end of the world. It since has been an extra 2-3 weeks waiting for the ottoman. We’ve since called 4 times. Every time we call, we are on hold for over 10 minutes. Promised to be called back but never are. My boyfriend was hung up on the first time and no one answered his call after. It’s circles. I was just quoted an extra 2.5 weeks (beginning of December) for the ottoman because they had to order it.. At least they’re delivering it to my house as a compensation. The couch is awesome. It’s the company and the customer service we are not happy with. If this keeps going, we’re just going to want a refund for the ottoman.. **update 12.12.20** still waiting on the ottoman.. the store can’t even confirm if it’s there even though they told me a week ago it was in transit..
This Ashley’s location goes above and beyond when it comes to customer service.
What a great place to shop
My experience with Ashley Homestore has been complicated at best, but overall my experience was unmatched! The only issue to note was with fulfillment, but we're in the middle of a pandemic so long wait times are to be expected. This has been one of the only establishments I've visited that I can truly say goes above and beyond for their customers. The staff is incredibly friendly, helpful and transparent in their efforts. They truly care about customer satisfaction and that's something you don't see a lot, especially with brands as big as Ashley. As far as the quality of the furniture, I could not have asked for better quality at such affordable prices. My boyfriend and I furnished our entire apartment using Ashley and so far everything is super comfy with no complaints in sight. If you want a store that will treat you like their #1 priority at all times, offer quality products at affordable prices with staff that is unmatched in their attention to detail, Ashley Homestore's Lansing location is the store for you. They've got a dedicated customer in me for the foreseeable future!
Everyone was very friendly. Especially Juanita ,our sales person, nobody was pushy just to get sales and were always willing to help you find what you wanted. Will definitely be back.
Had a good experience here and they listened to our needs and helped us out a lot. Dameyon helped and was great.
Told us 6 to 8 weeks delivery. No call a week past the date. New date, January 2021. We ordered it in June 2020. No call from corporate or the warehouse or customer service. They are a joke
Store manager is excellent. Best products and best furniture in the greater Lansing region!
(Translated by Google) A cozy place, its product on offer of good quality and a very professional staff in customer service (Original) Un lugar acogedor, su producto en oferta de buena calidad y un personal muy profecional en la atencion al cliente
Hope was super awesome on the phone! Great customer service!!!
After he finally noticed me trying to get his attention while standing with the fellas, he was quite pleasant & professional
Customer service was awesome, our man Dameyon is outstanding...would recommend him to anyone....
Friendly and quick to answer my questions. Price was very nice but a lengthy delivery date
Had a great sales rep named Jordan. Answered all my wife and I question and I tend to ask a lot of questions because I have been messed over and lie to about what they could and can’t do at another Furniture store. Jordan got us the best deal. We are happy with our new furniture and the service that Jordan provided. If I have any issues I will update this. It’s too soon to give more information since it hasn’t been even two weeks. Thank you Jordan for all your help and patience when I couldn’t find the information you need right away.
Sheila did a great job, showing me what Ashley's was offering along with the sales available. I will be back in the near future to purchase a living room set.
Will was a great help.
Will was fantastic and helped us find a great mattress for our new bedroom set.
We walked into Ashley Furniture to check prices and compared to other places. Ashley Furniture was only our second stop and we decided not to go anywhere else. The service from Ed was great, he was on top of everything and got us great deals the furniture has good quality and is very comfortable.
Gino was a good salesmen. He greeted my family and I as soon as we walked in. He kept checking on us to make sure we were do well especially with all the confusion. I will be back and hopefully can work with him again.
Our sales associate Will was beyond amazing. He helped us find the perfect mattress for my husband and I and made sure we took advantage of all the deals available. We found a great bedroom set that will be perfect in our new home.
Will the salesman seemed to be very professional, and personal, he really knew his business, we were both really impressed, the ladies up front were also professional, overall we come back for a good experience.
Anyone named Jenna is automatically awesome but she definitely went above and beyond so I have good reason to glorify her name!
Good customer service from Elsy and Hope.
Nick and Jaszmyn were very helpful, made it quick and easy
We worked with Gino while trying to find a good bedroom set for our new home. He was absolutely fantastic to work with and we left with everything we came there for! He was very professional, friendly, and truly wanted to give us the best deals possible. We 100% recommend this store and working with Gino!
Had an enjoyable experience buying furniture there this summer. When the furniture was delivered it didn't fit through a doorway, Ashley's was fantastic at helping me go through my options and finding a great solution. I will shop here every time I need furniture. See Ed he's a great salesman.
I wouldn't even give them 1 star. Place a order back in August still haven't got the product! Called thats a joke, I will never buy from here again! And the fact its been over 12 weeks and they have did nothing about this. 11/24 spoke with a lady in Lansing she stated my stuff still isn't here. Some won't be in until after the new years! Yall lost a sale and business. Never offered nothing yep this is why stores close and go out of business!!!
We agreed to a delivery that met our schedule. Received a call the next day that they were going to deliver that afternoon. Not what we agreed upon. I'm the one paying and delivery should have been to meet my needs too. Not as dictated by the store.
I was in need of a sectional and a dining room set back in September and Christian Smith did a great job at finding me exactly what I needed. With Covid delays, Christian went above and beyond in finding out as much information about when the couch and dining room set would be delivered. I have nothing but good things to say about this Ashley location and Christian Smith.
Seriously, please don&'t go here. First, I went in and bought a mattress. Fine. Was told 2-4 weeks because of Covid. Again, fine. 10 weeks later my mattress comes. I tried 12-15 times to call them in that 10 weeks, not once was the phone answered. Please don&'t say Covid because when I was in there, it had ample employees. Communication, people. It&'s a skill and one you obviously don&'t have.Then, they finally set up delivery, only to be told sorry, you get no choice in time, we&'ll just tell you the day before when we&'re coming. Thank goodness I work from home, eh? Then, they come and inform me, sorry, we don&'t take old bedding away. Uh, excuse me? I paid $49 for delivery and you won&'t take my old box spring??? After the salesman told me they would, we had quite the conversation about it? How is that acceptable?That was my first and very last experience with Ashley furniture. Blame Covid all you want but they were totally terrible from start to finish. Seriously, save yourself the hassle and just don&'t.
Elsy and Destiny helped my wife and I get some wall art that we really liked. I've been here a couple times before, and they have been great each time. The gentlemen who checked the price, and wrapped it up were helpful as well.
Was a good experience working with Juanita! Got a good price on a living set, will use again.
Dameyon was great!
I had a great buying experience at Ashley! Ozzie answered all my questions, and got me a great deal!
Amy and Hope helped us pick out the perfect sectional and accent chair for our home! Smooth process and great prices
So far so good. I will update my review when my order arrives and I have time to assess the quality of the products I ordered. The initial in-store experience was a pleasant one. UPDATE: I changed my rating from a 5 star to a 1 star. I would love to share with you that I love my purchase, but sadly I don't have it yet and it has been 14 weeks since I went into the store and made my purchase! The customer service I received following the initial purchase was terrible. I think we all understand COVID delays and have to show some extra patience, however, after 14 weeks and no communication initiated by the store (all communication was because I called them) patience is worn thin. COVID doesn't delay or prevent an open business's ability to pick up a telephone and communicate with its customers. There is absolutely no excuse for the lack of communication. No one would communicate the numerous delays. The managers would not return messages left for them. I had to go into the store to speak to a manager to get my concerns addressed (and was able to get part of my order delivered that day). And even after expressing to the manager that I would, at the very least, appreciate them communicating further delays it didn't happen. An employee even told me they have no way of tracking inventory/orders/delivery unless the customer calls them. This, I hope is absolutely untrue. This is, however, quite unprofessional to say to a customer, that your company has no way of tracking its inventory/orders/delivery. I am not at all pleased with the customer service at this store. It's sad that this is now the main furniture store in the Lansing area.
Great experience! All of the sales people are so nice and want to get you the best deal. Shout out to Ozzie and Dameyon for helping us find the couch we were looking for!
Love going into Ashley Homestore! Elsy was wonderful and very helpful!! Will be back for our next purchase.
Lady is the best. She attentive and knowledgeable. She’s also not pushy and very patient.
I received excellent service from Yoandy and Hope at Ashley Home Store in Lansing. They went the extra mile to get me the best price and were flexible with my pickup arrangements.
Very professional service. Everyone was super Nice.
Worst delivery I have ever seen. They told me from 6 to 8 weeks it took me over 10 weeks and still waiting to get my order this is bull***t. The thing is that they’re saying something at morning , after noon if you call back they will say something different I Never will recommend anyone
I am very pleased with my selections. My sales rep wanted me to buy the most expensive things and I felt a little rushed but the memory foam mattress and plush comfy sofa was worth it.
Easy process overall. Greeted at the door by Juanita who answered all of our questions. She double checked all of our order information before handing us off to Hope for the check out. I appreciate them working with us on the price as well! Clean atmosphere and it was reassuring to know that they had sprayed overnight for Covid.
I went to Ashely's and placed an order October 17th. I ordered a table, couch and bedroom dresser. I told the sales guy that I was moving in Nov 1st and he said that other than the couch, which was back ordered, the stuff would be available for delivery right away. I moved in, and called to set up delivery. They said that my furniture wouldn't be available for delivery until November 14th. I set up delivery for then, which was my day off. I confirmed the day before for my delivery. They called me the morning of to tell me that they were sorry, but they could not get my stuff to fit on the truck. They rescheduled me. I called back to complain (I had plans for the weekend, which I now had to change since I wouldn't have a table to set people at) and the woman i spoke to said that the warehouse should have figured out if my stuff would fit on their truck before confirming my delivery and that she would have someone from that department call me that day about the service. I asked if I would get a call that day and she said yes, that she was escalating it with 'high importance'. They never called me. I called today (Monday) and was on the line for 20 minutes before someone answered, only to tell me that the supervisors are all in a meeting and that she would have someone call me back. I haven't heard anything. There was no mention of compensation for my delivery issues. I don't recommend shopping here, I am not pleased with their customer service
Great team all around ! Matched online sale price with no problems. Will shop there again . Took home my sell warehouse guys were very nice open so I could see it before I left and re taped up box and loaded.
Christian on the floor and CSR Hope we're Great.
Our salesman Ed was terrific he made our visit very smooth. He didn’t try to over sell us on anything. Made sure we got the best price available. Hope our CSR made our transaction very smooth also, she explained everything clearly to us. We will definitely go back and work with these two again. Thank you both for a pleasant shopping experience.
Great experience, friendly sales team, and excellent products!
The staff was wonderful and very professional polite and my sales person Juanita Albarez very friendly and nice and sweet. I will be going back to do more shopping.
We ordered bedroom furniture for my daughter on October 10/4 to use in the new home we were moving into. This was our first time buying something from this store. After 4 weeks of waiting I called to enquire about the delivery status and they said it won't come no later than end of November. I requested a cancellation in that case because my daughter has been sleeping on the floor for a month and wanted to look for other options. They said there is a "contract" I signed to pay 20% restocking fee for order cancellation (which came to about $600 in this case). The lady i talked over the phone (her name was Hope) was rude and I requested that I needed to talk to the store manager. She said I had to come to the store. I made a 30 min trip to the store same evening, talked to multiple people including the store manager. Not only they were rude but started talking in legal terms. I even showed the sales person who helped us originally with the purchase and he agreed that he thought everything would be delivered in 1-2 weeks. After wasting close to 2 hrs, I suggested they give me a store credit so that I can probably buy other items that they DO have in stock and the store manager agreed to that. The whole experience was extremely unpleasant and I would never recommend this store to anyone. Update 11/2020 We went to the store again pick other things to use the store credit. Store manager made a personal effort to help us find what wanted and give us a good deal on everything we bought. They delivered the bed frames within 2 days after our second visit. We are still waiting for the other items we picked, so will post an update once everything is delivered.
Ozzie was great to deal with! Everyone in the store was friendly and helpful.
Great customer service experience with Gino.
Excellent customer service by Jordan and follow up with Hope as well! All questions and concerns answered with great professionalism and honesty. I trust these folks with my household comfort! Not to mention, the QUALITY of the furniture here for reasonable costs! I highly recommend this company!
Nick was friendly and knowledgeable. He helped my grandson and I find beds that are perfect for each of us. Marisa answered my questions about the delivery and payment efficiently and politely. They both made my first visit to Ashley Home Store a great experience
The Customer Service was excellent. Elsey was my Sales Rep and was awesome as well as the gal that cashed me out. The workers were all very pleasant making my shopping for a new. sofa and table lamps very easy and fun. I would grearly recommend your store to anybody !
Talk to Will! Very down to earth, no pressure. Positive experience forsure.
You get what you paid for, not impressed! My future that took over 2 months to arrive (yes, I'm aware of covid). Staff kept telling me different days that the future would be delivered and nothing ever showed up! I kept taking day off of work since the staff stated it would be here this day or that day. Furniture is mediocre.
The staff was very polite and helpful. They also work with me on the price and financing. A good place to do business
Ashley home store was great in assisting us right away. We walked in and right away were asked what we needed and Elsy helped us go straight to try the mattresses. We wanted to get furniture for our home as soon as possible and got great deals on a sectional, bedroom set and a tv center that is great. After being approved, we were able to finance everything and our CSR Hope was helpful in explaining all the steps and making sure the order will be delivered as soon as possible. Will definitely be coming back to them if ever we need anything else.
I went into the Ashley store to purchase a desk that I had seen online. Gino found that there was a floor model in store and was able to sell me that one, and better yet, at a lower price than it was listed for online. Hope was quick and efficient in checking me out and the guys had it shrink wrapped and ready to load into my car, all within a half an hour!
Great service from my sales representative Nick! Helped me with everything I needed and answered all of my questions.
The sales person at the door was very rude and short.I felt like I was bugging.and they are 3 mouths out on delivery. Bye.
We went in looking for a new mattress, told Ed what we wanted and he led us accordingly. It was rather quick and painless and we'll have our new mattress soon.
Good customer service and value. Thank you!
Horrible customer service, very rude!
Had a great shopping experience. Very helpful staff. No pressure. Store was very clean.
Ed was the associate that helped me all throughout the process, he was very professional and friendly.
Better quality furniture, very helpful and informative staff. Waiting for my new mattress and bed frame.
Yoandy was an exceptional salesman. He didn't hound us or pressure us unto buying anything the first day we came in. When we decided to make a purchase he was there to help and guide us to the correct products.
Ozzie & Hope were helpful and polite . It was a pleasant experience
Ozzie , Kameron , dameon all were amazing helped me get exactly what I wanted . Great customer service .
The staff is very friendly but after 4 times delaying my furniture I am getting my money back.
Girlfriend and I bought our first big piece of furniture (sectional) from Ashley today with Christian who was very helpful throughout the whole process. He was patient, thorough, transparent in pricing, and gave us time to think about the big purchase without being pushy. We will definitely be back for future furniture needs!
Girlfriend and I bought our first big piece of furniture (sectional) from Ashley today with Christian who was very helpful throughout the whole process. He was patient, thorough, transparent in pricing, and gave us time to think about the big purchase without being pushy. We will definitely be back for future furniture needs!
Our visits to Ashleys have been great. Our sales person Ed has been so helpful, patient and kind to us and for that reason we will continue to shop at Ashleys.
Had a great experience buying our new loveseat from Ashley Homestore in Lansing , Mi. Gino was very helpful, friendly and very honest. We will definitely be back to the store for future sales. Kamrin was also friendly. I will recommend to our family and friends, buying at this store.
Ashley Homestore is just like Art Van Furniture used to be. Alot of different pieces but all on the same basic frame.
I just moved and needed new furniture. I purchased my dining room table 10 months ago came in earlier been told by salesman. Awesome experience Great furniture friendly and helpful stuff. After that experience I decided to get an entire living room set. It was cold by salesman 8 to 12 weeks. Received it 24 weeks later. Only on time out of three times it was backorder I received a phone call. I had to call several times after being given a new delivery date to be told that it was once again back ordered. After the third back order I had to go in and talk to a manager in in person to get any answers. The manager was able to get my entire order delivered 3 days later but did not once apologize for my inconvenience or any of the trouble throughout the entire process. I received a phone call the day prior to delivery and they I'm sure to be the delivery guys would be more than grateful to move my current furniure they arrived to tell me they are not allowed to move it Never doing business with them again.
I love this place . Christian is the best sales person. Marisa did a great job at the desk. Highly recommend Ashleys furniture
Service is good but our furniture keeps being delayed for the 6th time now. Every time deferent story. I hope that they would tell us one date and commit to it because it really is frustrating to wait for 4 1/2 months and keep getting deferent stories each time.
Its been a over 2 months now waiting on my furniture delivery. Initially they told me that i will get it within 4-6 weeks.
My 70 year old mother ordered a couch and chair in June and it was just delivered in early October after 3 seperate delivery delays. The guys that delivered it asked her for money to install the feet on the couch, she gave it to them of course. Terrible experience!
Ordered a sectional sofa from Ashley in June. We were told that due to shipping concerns with the pandemic it would take a month for us to receive our sofa. Every month following that until September, we were called just before the date of delivery that the sofa would not be arriving for another month. When it was finally supposed to arrive in September we were told twice that it would either be at the store or delivered to our home. We finally had to go pick it up directly from the warehouse and it was still missing a section. The missing section was delivered today, and the delivery instructions were completely ignored. Customer service and store managers were unable to offer anything to help resolve the issue. They were called repeatedly and no one seemed to actually care and try to help. While the sofa is nice, the customer service and delivery was horrendous. We will never be shopping with this company again.
Wonderful experience!! Nice and welcoming employees. If you go in ask for Nick M! Very happy with my visit and purchase he did a wonderful job showing me around and helping me pick out things to make my home more cozy!
Great customer service! I spoke with Marisa and she helped me find exactly what i was picturing and needed, I’ll definitely be coming again!
Had a wonderful experience at Ashley's all thanks to the amazing rep Jackie. She was so sweet and helpful, she made my trip and selections so easy. I defintley will be bringing in my family for all their furniture needs and making sure to have them ask for Jackie. Her customer service is unmatched.
We had Amazing experience at Ashley’s furniture! The store was so nice and Jaclyn was very attentive when it came to helping us find exactly what we needed. Also,The manager Ehab was knowledgeable with the product! I would definitely recommend Ashley’s!
I was out bed shopping and my experience was very helpful and understanding to the financial program Jackie was very sweet and nice personality I definitely recommend you stop by and Ehab was professional and helpful as well
Ayala and Ehab are amazing I would highly recommend
Ehab and Jaclyn were a great help with finding the perfect bedroom set and bed for a really good price! I just love my bed its soooo comfortable 😌.... I definitely recommend Ashley's....
My experience with Ashleys was phenomenal. I was helped by CSR Alexis she really knew her stuff and answered all my questions
I recently went to Ashley’s to buy a couch. The salesman Ed helped with the sale. He was extremely professional, friendly and super knowledgeable about the furniture in the store. I really like how he gave me my space and didn’t pressure me. He is super nice and definitely would go back there and I highly recommend him!
Not being biased, but Dameyon, WOW,he's great at what he does!Excellent representative for the company, very thoughtful, thorough, knowledgeable and very helpful!
Marisa helped me on the floor and made sure that my experience was nothing short of satisfactory. I will be recommending this furniture store to all of my friends.
I had a great experience here and will be recommending to all my friends!!!
Great store! It's so beautiful! I love everything I got!
The atmosphere was so nice and I loved how incredible the experience was. This is a place I will be telling everyone about.
Great products! Super friendly staff! 10/10 would recommend!
I recently bought a house and have been having a hard time finding furniture. Marisa helped make this process much easier and smoother for me. I will definitely be coming back to her for my future furniture needs!
I Worked with Ed Gedeon. His service is just Impeccable he really took care of me when I walked through that door till I left. He found me exactly what I wanted. If you need to buy furniture with no pressure, work with Ed.
Amazing furniture, amazing prices and amazing management. It is very comfortable purchasing furniture through Ashley's even during a pandemic. They are very updating on furniture arrivals and offer white glove service. I recommend Ashley home store in Lansing to everyone i know!
Best people of all time, Ihab was a funny guy but very professional, thank you Jordan and Christian
Great customer service, professional delivery guys, they got my furniture in my house and set up quickly and were very friendly
Dameyon Moore is a top notch salesman, he knows the products and he is very professional. It was gReat working with him.
Ed Gedeon is a phenomenal sales person to work with!!!! if you are looking for any and I mean ANY type of furniture, He is the guy you are looking for!! My wife and I couldn't be happier with the full Living room set we got! and also at an amazing price!! because we showed him other similar sets from other stores and he was able to get us very similar if not better prices!!! all I have to say is that I absolutely and highly recommend this store!!!! and also Ed G!!!! thanks again!!!! you now have clients for life over here! :)
Amazing Service! Best Deals In Town!!
Love this store !!
Love Ashley products, i encourage everyone to go check out Ashley homestore and see ehab. He’ll give you the best prices guaranteed and affordable. I give the store 10 out of 10 hands down.
One of a kind experience!!! First class service, got my furniture to me earlier than expected just in time for family visiting in town ! I am going to recommend my salesperson Christian to all my friends !!
Ed Gedeon was great to work with and very professional. Highly recommend him and ashley furniture . Great experience .
If I could give them a zero stars that’s exactly what I would do! I ordered furniture in March online Here it is October 9 months later. Every time they give me a date my furniture’s supposed to be arriving it changes the first time when they called and told me my furniture would be there I got rid of my old furniture so I haven’t had furniture since then. I WILL NEVER ORDER FROM THEM AGAIN Also I had 3 other friends That ordered from them as well and still is waiting.
Extremely disappointed in the lack of customer service skills. I called to try to order some furniture and could only once reach an actual person. I left multiple messages and no one ever called me back to complete my order. I like the furniture from the store but the customer service is absolutely lacking.
Ordered a sectional in early June, and was told it was backordered for 1.5 months. Not a problem. Received it on time, but the chaise was on the wrong side. They took it back and allowed us to order the same couch with the chaise on the correct side. We've called week after week for updates and seem to get a different story each time. On the phone it feels like I'm being lied to; just false assurances to keep me happy. I've gone a long time now without a couch, which really sucks. I just want a straight answer of when it will come so I can move on with my life.
Purchased our couch in JUNE. It's mid OCTOBER and still do not have it. Everytime I call it's a different delivery date. But when it comes times for it to finally arrive it's never here! We have been living without a couch for over a month now because the arrival date keeps getting changed. Will this never ending nightmare come to a end? We have not been offer any type of compensation for the stores failures either. Never coming back after this.
Great buying experience!
Our experience here was exceptional. We were greeted at the door and told some basics as well as the name of our sales rep. No pressure, we were free to wander and find what we liked. Dameyon checked in with us throughout our stay to see if we had any questions. We finally decided on a set and check out was simple and professional with Hope’s assistance. Thank you for a wonderful evening!
Christian went above and beyond tracking down furniture that only fit my family needs but also within a short time frame. He was extremely helpful and at no point did I feel pressured into a sale. He let me look around while he searched for the perfect fit for my living room. I will definitely be back to finish furnishing my home. Thank you to Christian and everyone else whom took part in the sale. You all are a great team and I truly enjoyed my experience.
Marisa G did an awesome job at helping and answering questions! Thank you Marisa
I got a great price on a couch and loveseat set and Sheila was extremely helpful. The furniture, on the other hand, is a different story; delivery has been pushed out 1 month from original day so far.
Our salesman was Ozzie, and he helped us pick the perfect sofa and recliner for our living room. Very friendly staff and quality furniture. We will be going there again for any more furniture we need.
The people were very friendly and helpful
Dameyon M was super friendly and helped with all of our concerns. Made the shopping experience well worth while!!!
I had an awesome experience! I horrible with names but the two people I worked with were fantastic! And I got exactly what I wanted and I can’t wait for it to be delivered!!
Had a great customer service experience with Ozzie as he accompanied us in picking out the furniture we wanted. He was very courteous and attentive to any questions we had. Also would like to thank Kamrin for making our checkout a breeze!
Very Good Customer Service!!! Christian Brooks did an Excellent of meeting my need of what I wanted!! Answered all my questions and was very polite and professional!!! Jennifer at the service desk was the icing on the cake....had me smiling and laughing at the check out!! 😁🤣🤣 This was a great experience...keep up the good work!! Thanks, Quenton Pannell
Customer service was magnificent, Marisa made it quick and easy and gave me an unbeatable deal.
I Had a great experience they showed me everything I wanted to see , everyone’s super friendly and nice.
Will and Kamrin were exceptional with the knowledge and help that was provided to me. I would recommend them highly!
Great service
Sheila was great! Very helpful on buying a couch for our new home.
STRONG CHEMICAL SMELL IN WOOD FURN EDIT: MY Furniture was delivered a week before they said it was due, on a Saturday. The delivery men showed and were nice and polite. They brought my new dresser in, which was still in the box. Flipped it on its side and slid it over my 1954 Red Oak floor. A nice, long, very noticeable scratch in the wood floor. Mind you, the floor was in great condition. My nightstand was also cracked and I got sidetracked with that. Plus, they were the delivery guys. What were they going to do about the floor? I was going to need to address floor issue with management. The dresser and nightstand had a strong odor... a chemical smell. First night, warm night and windows are open. I woke up with a slight headache. Second and third nights I awoke with a sore throat and a severe headache. The CHEMICAL SMELL in my house is horrible. The second nightstand was delivered very quickly - within three days on a Tuesday. The same delivery driver arrived. I asked him about delivering the dresser and tipping it over? He said, yes. I explained what happened and showed him the three foot long scratch in my wood floor. He took photos and said he would talk with his manager. I called on Thursday and asked to speak with the manager. The manager was not in. I now have two nightstand and a dresser in the house. My house smells SO BAD! The chemical smell is strong and I have a constant headache. Thankfully, it is warm and the windows are open, but what is going to happen in a week or two and it is cold and I have to shut the windows? I went in on Friday and the manager was not available. I called back later and was told he was working with several customers. I went to Menards and spent $175 for a room purifier. After looking on the internet it appears this is a common problem with Ashley Furniture--strong chemical smell. I had to pull my clothing out of the dresser. My clothing, which was only in the dresser for a couple of days, absorbed the chemical smell. I am NOT SURE what Ashley Furniture is applying to their furniture, but I am pretty sure it is toxic, carcinogenic and cheap! I've purchased new furniture before and have NEVER had issues like this!! SO DISAPPOINTED WITH THIS FURNITURE... I have three chemical bombs in my house. I never have headaches and the last six days have been miserable for me. I have the nightstands outside in the garage because they smell so bad. If I could drag the dresser outside, I would. I will attempt to meet with the manager once again. Everyone was so nice in the beginning. And now, nothing. Just disappointed. Pretty sure if I dragged a nightstand in to small claims court and the Judge or Magistrate were to smell it I'd win my case. *** Went in for a dresser and was met by the sales rep, Ozzie. Ozzie was very polite and asked what I was looking and showed me the dresser's and allowed me to shop. Ozzie checked back every 10 min or so to see if I had any questions. When I was ready to check out Ozzie explained everything and gave me Ashley's 'best price.' I was more than satisfied with the quote and they rang it up. The lady who helped ring me up was extremely helpful, as well. I went home and started looking at online stores and found my dresser just a a bit cheaper. I came back and showed Ozzie the prices I had found online. Ozzie was sorry, he thought he had given me the best Ashley deal. He went and got his store manager. The store manager, Mr. Ewad, was more than helpful. He explained the other stores pricing strategy, but in the end, AND WITHOUT complaint, gave me a further price reduction... and free delivery. I wasn't really sure what to expect with the price match (online) and all but I was very impressed and happy with the way I was treated. It was a very low pressure, quick sale. The store had a decent selection and the prices seemed fair; although, I haven't been furniture shopping for some time. The store was clean and the rest of the sales staff were very friendly. *STRONG CHEMICAL SMELL FROM FURNITURE! BEWARE...
Great customer service was helped right when we walked in great furniture overall great experience
Our sales rep was extremely helpful. She was able to help us find what we were looking for then set everything up. The store had a wide variety of furniture. Would definitely come back for our next purchase.
Great selection and helpful staff!
please avoid this place if at all possible. they keep pushing back my couch delivery and told me i had to pay a restocking fee if i wanted any type of refund. please avoid at all costs. awful customer service, would never consider this place even if i was desperate.
We had a great experience with Ashley in Lansing. We bought a section at a fair price with some added features. Damian and Sheila were great. We would shop there again, definitely.
Having a hard time with a insurance return after dog chewed through furniture. It’s covered , I’ve talked to the insurance company about their coverage and when they could pick it up. First I needed to go to store to sign a form. I called for 3weeks trying to get in touch with someone about the form. Both people that tried to help me out kept telling me I needed to call the Insurance company first. I kept replying back that I already have a invoice # I just need to sign a form to schedule a pick up of the damaged furniture. Ashley “The Store”said they would be in touch with me . This has been a on going situation here for me, So I felt if I can’t get help I will post it here may be someone from corporate might have an idea of which form it is that needs to be signed🤔
Ed did a great job today helping us find a couch and loveseat! He listened to our concern and found us something that fit our needs! Great job Ed!
Ozzie our Salesperson was AMAZING to work with!! Our CSR Hope was very helpful with the paperwork process. I highly recommend and will be doing all of my future business with them.
This is absurd! I ordered my furniture from James at this location in store, he said it was backorderd and it would be Mid-July before I would receive it (this was in the beginning or middle of June) that wasn't a problem I could wait. I have called every month since July and been told a different date a month out from my call now today I call and it was supposed to be Sept. 20th and I'm being told NOW AGAIN is going to be OCTOBER 1st this is crazy.
Very smooth, everyone was helpful without being pushy
Very cleanly place. Sales staff were super nice, the furniture was laid out and visible everywhere.. their signs were a bit confusing on what each piece was and the cost, but the sales staff explained everything and answered all questions... if you go in there ask for Damyon, that guy will explain everything perfectly
First trip to Ashley's and had a great experience with the assistance of Ed and Hope. Ed put absolutely no pressure on us and found us great deals! Hope did a great job with the financial end. We will definitely be back!
Guy that helped us was very patient and considerate. Not pushy. Nicest selection of furniture ive seen in a long time. Fair prices. Delivery prices were a little steep. Oh well. We are happy
Always a great experience. Will was extremely helpful and Hope was helpful with my delivery time.
Ed was fantastic. Great service and willing to work with me on pricing due to the delay in house closing. I will be back and will recommend other people to him.
Very friendly helpful service without all the pushy sales gimmicks. Thank you Ed!
Absolutely terrible and we still don't have our furniture. We ordered a couch and a TV stand the beginning of June. We expected some delays due to Covid and were told it would be in on July 17th which was fine! It is now September 11th and we still have no furniture! It has been pushed back 4 different times and not once did I find this out from Ashley furniture. I had to call each time and ask for an update and every time it changed, along with the reasoning the store associate gave. Like I said I understand delays due to Covid, however terrible communication, or in our case no communication at all is unacceptable. Once we finally get our furniture we will never order from Ashley again.
The price is in the store are similar to lazy boy, the prices are medium to high cost good customer service, this was my experience your experience may be different so don't judge the store by my experience
Staff is always helpful. Jaszymn and Kamrin helped me pick out a wonderful bar cabinet.
We went for a sale and picked furniture that was not part of the sale and they still gave us a nice discount. Friendly staff.
Excellent experience at Ashley furniture in Lansing. We received the perfect customer service, not pushy, gave us our time, were they when we needed them, answered questions and were very friendly. Thank you Dameyon and Kamrin!
They over promised and under delivered. We ordered furniture from this store over 15 weeks ago, and we still haven’t received it. They knew this information BEFORE they accepted the order, and failed to communicate to the customer.
Sheila was extremely helpful and found us the perfect piece of furniture to fit our budget and family!
Wonderful experience.
Kamrin was super helpful behind the desk. Love her patience! Will be back!!
I totally enjoyed my time at Ashley’s. Christian was so thorough and everyone there was pleasant as well as helpful! I appreciate the quality of care we received.
I had a great experience with finding an area rug and the sales rep that was helping was so nice and patient. The sales rep that I was working with was Jordan. I will be sending my friends to Ashely to work with Jordan in the near future!
sales representative Dameyon, and your CSR Kamrin were awesome !! Dameyon could see the urgency of my purchase and came through for me!! Thanks!!
Great experience.
Ed G. He was very friendly and showed us just what we wanted to see. He was not a pushy salesman. We loved the sofa sleeper and decided to purchase it. Kamrin was also very friendly and got our paper work done promptly.
Just absolute top notch customer service from all staff members! Dameyon M. is a great sales person that goes above and beyond to satisfy all the needs and questions of the customer. 100% recommend this store for your furniture needs.
Ozzy was very good at helping my husband and I find a sofa. After letting him know what we were looking for he immediately directed us to the item we wound up purchasing. He also gave us opportunity to browse, and let us know of current sales.
The store is neat and clean. Everyone that you come encounter with are eager to help.
Wow what a NIGHTMARE. We have been patiently waiting for our couch for 2.5 months now. Our date of delivery has been changed several times without communication. My fiance had to take the day off of work last minute because of this. THEN FINALLY the day arrives and it's the wrong couch!! Now we are stuck with something that we didnt order. Or sales rep put in the wrong side chaise. Buyers beware during the ordering process. I have so many regrets going here.
****EDIT TO REVIEW**** The store manager Ehab reached out to me regarding my issues & concerns. He was very professional, courteous & apologetic. He immediately assured me that he was going to make the situation right, and he did. He went above & beyond to rectify the situation so that I would be happy & not left with a horrific view of his store. The 2 gentlemen that came to deliver my furniture (Ahmed & DeAntron) were absolutely AMAZING!! They were professional, kind, & respectful during delivery & set up of my furniture. I am now very pleased with all that was done by Ehab & his delivery guys to turn everything that went wrong into positive situation. I am thoroughly pleased! **************************************** DO NOT, I REPEAT... DO NOT WASTE YOUR PRECIOUS TIME dealing with this store!!!! I attempted to purchase a living room set from Ashley's Furniture that I saw on their website. I was told the beginning of June 2020 that the furniture wouldn't be in until August. I said ok fine, and paid a deposit of almost $200 (through a link to make payment that was messaged to me) to guarantee that I would receive a set when it arrived. The end of July I contacted the store to check on the status even though I was promised that someone would be in touch with me to let me know what was going on. When I contacted the store I was told that my living room set is now on back order until January 2021! I stated there is absolutely no way I'm waiting that long. This entire time a salesman named Christian had been assisting me. He then got.on the line & told me there was another set very similar to mine that would be in much sooner. After multiple messages back & forth, a set was found that I agreed was a good substitute. Christian stated that he or someone at the store would be contacting me the week of August 17, 2020 to set up a delivery date & time. Needless to say, NO ONE EVER CALLED! So the following week on Monday I called the store regarding my furniture. Christian stated my furniture was in & we set up a date of delivery for August 27, 2020. Within a ½ hour of the call ending a lady named Hope called me to schedule my delivery date.... Complete disorganization! I explained that had just been done with Christian. So the day BEFORE scheduled delivery (August 26, 2020) I receive a call from a woman telling me that my furniture is in & I need to COME IN TO THE STORE to pay the remaining balance & set up my delivery!!!! I said, are you kidding me!? Christian scheduled delivery for me scheduled for tomorrow between 10am-2pm. She stated there is no appointment time in the system for me.... At this point I'm livid! I said are you ready for my card information so I can pay this & schedule delivery. She stated they can not take payment, I have to come in the store to pay the remaining balance & schedule delivery! I then asked, I paid my deposit from a link that Christian sent me, why can I not pay the remaining balance the same way, or over the phone with you. Her response was we make to make sure your card is valid! ARE YOU KIDDING ME!!!??? I have never in my life received this much run around trying to make a furniture purchase. And calling corporate isn't any better... After over ½ hour wait times, reps hang up, tell you they can't assist, I reached the wrong Ashley Furniture corporate office they only service a certain area.... BBB states they've had 1,028 complaints in the last 12 months alone!
Had a great experience with Jenifer at the counter. The rest of the staff was amazing. Loved the experience. It s like family.
DO NOT, I REPEAT... DO NOT WASTE YOUR PRECIOUS TIME dealing with this store!!!! I attempted to purchase a living room set from Ashley's Furniture that I saw on their website. I was told the beginning of June 2020 that the furniture wouldn't be in until August. I said ok fine, and paid a deposit of almost $200 (through a link to make payment that was messaged to me) to guarantee that I would receive a set when it arrived. The end of July I contacted the store to check on the status even though I was promised that someone would be in touch with me to let me know what was going on. When I contacted the store I was told that my living room set is now on back order until January 2021! I stated there is absolutely no way I'm waiting that long. This entire time a salesman named Christian had been assisting me. He then got.on the line & told me there was another set very similar to mine that would be in much sooner. After multiple messages back & forth, a set was found that I agreed was a good substitute. Christian stated that he or someone at the store would be contacting me the week of August 17, 2020 to set up a delivery date & time. Needless to say, NO ONE EVER CALLED! So the following week on Monday I called the store regarding my furniture. Christian stated my furniture was in & we set up a date of delivery for August 27, 2020. Within a ½ hour of the call ending a lady named Hope called me to schedule my delivery date.... Complete disorganization! I explained that had just been done with Christian. So the day BEFORE scheduled delivery (August 26, 2020) I receive a call from a woman telling me that my furniture is in & I need to COME IN TO THE STORE to pay the remaining balance & set up my delivery!!!! I said, are you kidding me!? Christian scheduled delivery for me scheduled for tomorrow between 10am-2pm. She stated there is no appointment time in the system for me.... At this point I'm livid! I said are you ready for my card information so I can pay this & schedule delivery. She stated they can not take payment, I have to come in the store to pay the remaining balance & schedule delivery! I then asked, I paid my deposit from a link that Christian sent me, why can I not pay the remaining balance the same way, or over the phone with you. Her response was we make to make sure your card is valid! ARE YOU KIDDING ME!!!??? I have never in my life received this much run around trying to make a furniture purchase. And calling corporate isn't any better... After over ½ hour wait times, reps hang up, tell you they can't assist, I reached the wrong Ashley Furniture corporate office they only service a certain area.... BBB states they've had 1,028 complaints in the last 12 months alone! This store needs to go bankrupt & completely close down!
The staff is super friendly and the selection is very good. They are also very knowledgeable and willing to work with you
Salesman I was talking to was way to pushy. I told salesman 3 times no. Won't be back.
Great customer service, Damyon is an excellent salesman.
They greeted me when I came in, but they were not pushy. I looked around until I found what I wanted and then they promptly got someone to help. Very good service. There was a large price range of items in the store so you could probably find the furniture that you need that fits your budget.
Ashley Home store on Saginaw Hwy is awesome!! The furnitures I purchased is beautiful and with a reasonable price and The sale person Jordan T. Is a wonderful young man he helped me a lot his customer service was Great!!!
Kady was very helpful choosing a mattress that met my needs.
Ed was very helpful and patient with us. He never rushed us to make a decision. He didn’t follow us around trying to make us make a decision. He just made sure we got the couch we wanted!
Christian and Wednesday were very professional and helpful.
Thank you for you help and service Kellen you rock
Christian was great with helping us purchase a new set of couches
came with a friend, was somewhat in the market for a loveseat. after looking around for awhile I found the one I love!! delivery was so awesome!❤
Jasmin was very helpful as I picked out a coffee table. At check out, Kamrin was helpful as well. All-in-all, a good experience, and I expect my new coffee table to arrive on two weeks.
Rebecca answered the phone professionally, called back when she said she would..I’m a retired business woman and know Customer Service Exceptionalism and Rebecca has it. I hope she hones her skills and uses her God given talent to eventually assist in running for her local community office Chairs; no pun lol! Rebecca! Stay Awesome!!
Friendly greeting when we entered the store. Sale person, Ozzie was knowledgeable, helpful and was not overbearing. Great experience!
Loosing Credibility
Excellent service, very courteous and professional. From our greeting at the door, to the completion of the sale, Ashley Furniture’s sales staff (Jordan) office staff (Hope) and management (Ehab) was phenomenal. I would highly recommend Ashley Furniture to anyone interested in home furnishings. It was well worth the 40 minute drive! Thanks Ehab.
Went in about at noon and was out by 12:20 with a purchase! Staff was super nice and helpful ! Ask for Jordan T
christian was very personable, helpful, knowledgeable, and gave me space to make a good decision. Very happy with my experience!
The staff was friendly and very helpful. Jaszmyn was very nice about checking the availability of what I was looking for even though I, made her run back and forth. She's too kind. And the lovely Kamrin was so sweet and friendly took care of me right away an helped me feel very comfortable.
I had my first visit to Ashely Furniture and was extremely satisfied by the help I received from Kellen and Kamrin - I will be back!!
Awesome experience! Kamrin was extremely knowledgeable and made the shopping experience pleasant.
Gino was very helpful. Took very good care of me. Rebecca made everything quick and easy. Very happy with my purchase.
My experience at Ashley's Homestore was great. Jordan was attentive and very helpful. Overall the customer service was great. I will be going back
Ashley furniture in Lansing is honestly the best place to find your home decor. Everyone at Ashley furniture is extremely friendly and kind to all of their guests. I wouldn’t shop anywhere else. The customer service rep Rebecca is the reason I needed to share my gratitude towards them entire store and their staff. I will always choose Ashley furniture over any other furniture store period.
Kellan and Kamrin were very helpful with my furniture selection. They provided excellent customer service.
Great service! I had my 4 and 2 year olds with me they were super understanding. I initially was in contact with Kady she was busy so she had me work with Ed and checknon us a few times while we were there. As i was trying different beds and chasing my 2yr old he was still informative and even helped corral him a few times. When making my final decision my 2yr old was having a hard time sitting still and another employee came over and offered him fruit snacks(thanks again) everyone was super nice and had a smile (even through the masks.) I would reccomend going here, and will be returning for a few more finishing pieces. THANK YOU!
Affordable prices, and friendly sales associates.
Was looking for a TV stand and found the perfect one! Thanks Nick for helping us.
Best furniture sales experience ive had, Ed was our sales expert he was very knowledgable and never pressured us to purchase anything. The furniture itself is very well built and good quality.
Polite and helpful. The store is gorgeous!
Awesome customer service by Ehab, store looks clean Also they have the best prices in town!
(Translated by Google) Ehab very good service and very friendly very good (Original) Ehab muy buen servicio y muy amable muy buenos
(Translated by Google) Tremendous service from Ehab, they speak Spanish too! The store is nice and they have low prices (Original) Tremendo servicio de parte de Ehab , también hablan español! La tienda está bonita y tienen precios bajos
Got a good price and very friendly sales person.
Amazing service!
as soon as i walked in the store i felt welcomed making my purchase was a breeze the staff is amazing and they help u in any way they can i will be purchasing future furniture from them
Good people good merchandise I just feel like I’m spending too much money to be waiting “at least” 6 weeks for my furniture that’s the only thing I don’t like and that’s probably the most important part
Lack of communication regarding orders.
I have to say the whole experience from being in the store, to finding what I want, the simple ease of purchase, waiting on the phone call for delivery and getting my sofa was great. So I will definitely find myself going to Ashley's again and referring others there. I actually thought before arriving to Ashley's that it would be the last place I wanted to buy from, thinking everything would be more expensive than other stores. But I was wrong, actually they had cheaper prices and were actually in stock with the furniture I wanted that was on display. I had been to other store for what I bought and I was told 4 to 10 weeks for delivery. When I left Ashley's I was told I would receive a call the next day to set up delivery. I thought it would end up being a wait and probably inconvenient timing. I did receive a call the next day and was available to deliver the same day. I was definitely worried about getting it in through my 2nd story apartment door. And the gentlemen did have a hard time. Thank God he had his own tools and a lot of patience because my front door had to be removed. But he got it in, in 1 piece. There was a little tiny scratch in an unnoticeable spot but overall I am happy and in love with my new sofa.
Kady & Christian did an amazing job. I would gladly recommend this place for anyone looking for a good deal on high quality furniture
Great customer service. Friendly atmosphere. I purchased a lot of stuff and received a good deal.
Wide variety of styles and prices. Very helpful staff.
Sales lady was very helpful. No sales pressure. Show room was clean and had lots of beautiful options.
New to the area. Coming from a big busy city- so we met Nick Mitchell and he was patient and respectful of our needs. Later on met the Store manager Ehab and He was willing to give us the “welcome to Lansing treatment”! All in All, these guys are wonderful. Looking forward to Receiving our furniture. Thanks guys!
Wonderful experience! The store was taking the appropriate Covid-19 precautions required. Eddie greeted us and was extremely helpful with our purchase.
I ordered a sectional and matching ottomen. I also got a table. The delivery date was postponed by two months and I never was called. I only found out when I called them to confirm the delivery for the next day. I am very disappointed. I can understand a delay, but the lack of a phone call is unacceptable. And two months is a long time to wait. This was not a special order, and had I known, I might have picked a fabric also.
We had a fantastic experience with Gino. This was our first time buying furniture for our new home (first home!), and Gino made us feel comfortable and confident in the choices we made. Some sales people can be pushy, but Gino gave us plenty of space to move around the floor while being easily accessible for questions. He was very kind and attentive, and we would certainly come back to Ashley HomeStore to work with him again. Thank you!
Great experience!! Easy Financing!!
Great shopping experience!
Friendly and helpful salespeople.
Very polite and knowledgeable
Everyone was super kind and understanding despite the current circumstances. We were trying to support a local company and I'm glad that we did!
Staff is amazing. Great service. Thank you so much for making the process go so smooth.
I was very pleased with everything, we found exactly what we were looking for. Ehab was very helpful and professional. I recommend this store to anyone who is shopping for any furniture, best prices.
I’ve shopped at this location and have been so far pleased with all the pieces I have purchased. The only reason I gave 4 instead of 5 stars is because with everything that’s going on, I called the store with the intention on making the exact same purchase. I was placed on hold for 30 mins while the person who answered “talked to Managers” and was ultimately told my request was impossible. I knew this was not the case and therefore made the drive to the store and was able to place the order immediately.
This is the only store I found a bed that both me and my partner loved also Hope and Jordan where super helpful.
Literally order my furniture yesterday and it will be here today ! Very friendly staff with great customer service !! Thank you Gino & Ehab ! You guys definitely blessed me yesterday! I was highly satisfied with my items and I’ll be shopping here more often , I highly recommend them ! Thanks again ❤️
The customer service is absolutely amazing Ehab and Eman were very nice 😩
Great service always over in several pieces from Ashley furniture I will continue doing business
I had an Awesome experience at Ashley HomeStore-Lansing Mi, with my sales person by the name of Eddie Robinson. He didn’t rush me, or talk me into getting anything I didn’t want. There was another associate that also helped assisted to get everything squared away, by the name of Kendall.. and the Store Manager.. Thank you so much for looking out. My bad experience came when my merchandise was supposed to be delivered. I was told 3 different dates. I recommend that if you buy anything from this store, get everything in writing on your sales paper and gather a clear understanding before you sign anything and walk out the store. My other issue with them is, when they make a mistake they do Not do everything in their power to satisfy their customers Immediately!! Rather you paid 100 dollar or like me, 7,000 dollars in merchandise. I mean who wants to hear “I’m sorry you will have to wait 3days, or next week to receive the rest of your items, because someone at this store made an error on your order and delivery. Or when they brought a damaged table , and say they will have to take it back with them, and leave you with nothing, re-order it, but have No idea when it can be delivered. I just feel like they need to work harder on their customer satisfaction skills..
As usual Kady was awesome and very helpful. We shopped at Ashley because she works there now. The ladies at the counter Jennifer and Hope were very personable and helpful.
James was great! inform me about all the sales that were going on and very helpful
I have had a good experience each time I have gotten furniture. I did receive one of my night stands damaged when buying a bed set but customer service took care of it, and got me a new one. Super friendly staff!
Furniture is so beautiful Staff is very helpful
The staff at Ashley furniture are awesome. I am really pleased with the service o received.
Excellent customer service. Worked with Kellen Reed who was knowledgeable and helpful. Very happy with my purchase.
Amazing worker and a friendly guy Ed is
Great communication. Eager to help!
Terrible experience with Ashley Homestore. We ordered multiple things from them online and the two things that were shipped by UPS were delivered just fine but trying to get the other items delivered by Ashley was so frustrating. We had received emails with delivery dates but no one ever called and the furniture never came. We would call the local store regularly and try corporate and no one would ever answer and if they would they would say a manager would call back and no one ever would. The store would always say 'it looks like it just arrived today, someone will be calling you later to set up delivery' and literally every time, no one would ever call and we would try back a week later and same exact thing.
Kady was fantastic, and Ehab made sure we were taken care of. Thanks again!
Service was great. Wife found just what she wanted
Nice selection. Treated very well.
Ehab and his team are amazing! We worked primarily with Ehab and I have never worked with a friendlier sales person in my life. He took the time to get to know us and visualize exactly what we were looking for. He even helped us pick out a new rug to go with the furniture. I would rate our experience with Ehab at Ashley home furniture 11/10! Will definitely be going back to him the next time we need furniture.
My husband and I just bought a new home and worked with Ehab at Ashley HomeStore in Lansing, MI. Ehab took the time to understand our styles, how we wished to decorate our home, color schemes, etc. We ended up going with a sofa and loveseat (a nice leather sectional without the wedge). Delivery service was quick and efficient as well! Overall the service was impeccable and we would 10/10 recommend this business. We will definitely going back for all future furniture needs!
The experience in store was good. The Salesman showed me each mattress option and let me pick the one that was best for me. But, I was given false info about the delivery. I could’ve taken the bed home with me and saved the $50 delivery fee, but the salesman explained that my bed would not come in a box, but fully laid out. When it was delivered in the box, my wife called back and complained about the false info. They tried to offer us a $50 in store gift card which was unacceptable to us. After speaking with the manager, he agreed to a $100 in store gift card for the inconvenience. Overall, the experience was ok.
When I walked in I was greeted by a young man named, Gino. I told him exactly what I was looking for he directed me to a few choices. As we kept talking he then realized exactly what I wanted exactly because of the right questions He asked me, as in do you have any kids or dogs?? He showed me the sectional that was his favorite and as I sat on it I asked him how long would it take for him to wrap it up? I was in and out of there in 30 minutes or less! The young lady at the finance counter, Faith was fabulous as well she was super polite and fast!
Order there 2 months ago.. I get the COVID thing but I keeP getting told the wrong dates of when my furniture comes in! They KNOW when the trucks come in and instead of telling the truth they lie. Worst place I’ve ever ordered from! I called 2 days ago they said yeah we have the cup holders and rest will be in on wed. Today the 1st and now it’s tomorrow? Yeah okay!! If not in by tomorrow I’m canceling and going out of town to art van! Screw off ashley! Should be having a discounts or something for all the lies u put people through!
Communication is very poor. We had issues with our delivery, first we were told they would call the day after purchase to set up a delivery date. 3 days later still no call. I called and was told they would check on it and call me back. Did not receive a call back. I called again the next day and was told there was a mess up In the warehouse and they would come out and deliver our items the following Friday. Then on delivery day I was not notified that both items were not on the truck. I called the store to inquire about this issue and was told they would call me back within the hour. Did not hear from them before they closed. Called again the next day and received the same response again and still no call back. I called again before they closed and finally found out the item was not delivered because it was damaged. Not happy with their customer service at all
Friendly staff...prices are reasonable... I'd say we had a good experience👍👍absolutely will purchase from them again.
My sales person was very patient with me and helped me find what I was really looking for. Can't wait for delivery.
Kellen was great to work with, he answered any questions that I had, set clear delivery expectations and I felt as though he had my best interest at heart. Often times furniture sales experiences feel like a shady used car sales experience. High pressured and only for the sales persons gain. Thank you for your superior service!
Good customer service. The salesman gave us plenty of time and space during the process to help us make the right decision.
Good service, friendly & helpful sales people. Salesman excellent. Ray was very friendly and efficient. Also, we love our Sterns & Foster mattress, it's great.
Over priced. The people on the floor kiss the ground you walk on until you pay then it's good luck. The gentlemen who sold me my bed frame and mattress didn't inform me that they wouldn't fit with each other. I bought once from them and it will definitely be my last. I should have gone to the mattress store next door to them.
Friendly staff, lots of furniture options, many price ranges, I ordered a bed, I get it next week 🙂. I gave it a 4 because the beds under $400. Don't have a compfort guarantee 🙁
Juanita is the best she is very knowledgeable and was very helpful. Had a great experience.
Great e experience was a little disappointed with the manager not giving a free box spring considering the amount of money that I spent on a new bed and mattress set. But Christian was an awsome salesman had me try out the mattresses so I could make sure it was one that would be fit for me and my husband. Also let me know about all warranties. So if you are ever shopping at the lansing Michigan location ask for Christian. Thank you Christian the only reason I'm giving 5 stars
Very helpful and informative which made my purchasing decision easy!
Very helpful experience and happy.
They are all liars! They don’t do what they say they will do. They never call you when they tell you they will. The insurance they have is junk! Store manager say to break my couch and insurance will pay. Does this tell you what kind of people you would be dealing with. They sell lies and junk. Don’t buy from Ashley’s nothing but junk!
Christian worked hard for us. We're still social distancing, so he pulled together what we wanted by phone then email before we went in. Looking forward to the delivery.
Damien was a great help!
Good customer service and very nice
Ruby was informative, helpful and patient.
Great merchandise to choose from help needs a little more education on computer and prices Got one monkey board that was right and one that was cheap I don’t match. But was to tired to take back and argue
James Niebel is a 5 star super helpful Home Furnishing Consultant. I highly recommend Ashley Home Store and ask for James when you get there!
Salesman was great got in and out quickly
After the store just opening from the pandemic the staff is very nice and helpful. They made sure that they had proper PPE and adhere to the social distancing guidelines. James Niebel was very helpful and made the process quick and easy. I definitely recommend Ashley Home Store!
Very welcoming sales staff, very helpful with any questions you might have. Great company to buy from !
It was really nice have not received my furniture yet. The customer service was awesome. I felt like I was right at home.
Staff was very helpful. Extremely happy with price and product. Would buy from them again. James was exceptional to work with. Very knowledgeable and polite.
cl.ose your doors forever and stop ripping people off
By Communicating to there customers I have been wating on furniture or message or something for furniture I order three months ago I don't even have the opportunity to cancel my order. When I call last week they said it would be delivered today and now they are closed. I have been sitting on lawn furniture for three months. I don't know what to do. Literally no one in the company can give me an answer.
I ordered online with store being the store to deliver my item. I realize that with the virus that delivery may take awhile so I was not upset when it said 4-6 weeks. But then I received a call saying my sofa would be delivered this past Saturday. I paid for the $50 delivery where I would be required to unpack the sofa and put the legs on myself. The other delivery option is $250 for the delivery people to do this for you. The delivery was fine, courteous and on time. But in unpacking the sofa I quickly realized that only 1 of the 3 sofa cushions was there. I immediately called the delivery driver. He checked the truck and stated that they did not have it, so he would be calling his boss to have them mail me the cushions. Still, no big deal, things happen. I reached out via email to confirm this with the store and to have documentation on my end. I received back a generic reply email stating someone would get back to me and let me know if this was covered under warranty. Today I received an email letting me know that they charged my card, again. So now I have 2 pending charges for a sofa that wasn't even delivered. I tried using their online chat and it does not work. I tried calling customer care and it asks you to wait on hold and then hangs up on you. I have reached out via email again to see if any of this is getting resolved. Frankly at this point, I'm beyond frustrated. I definitely will not recommend this business to anyone. It is becoming a huge hassle. Hopefully someone reaches out and rectifies this. I will be calling my bank in the morning to also try to get that straightened out. Just stay fat away from this place.
I ordered online with store being the store to deliver my item. I realize that with the virus that delivery may take awhile so I was not upset when it said 4-6 weeks. But then I received a call saying my sofa would be delivered this past Saturday. I paid for the $50 delivery where I would be required to unpack the sofa and put the legs on myself. The other delivery option is $250 for the delivery people to do this for you. The delivery was fine, courteous and on time. But in unpacking the sofa I quickly realized that only 1 of the 3 sofa cushions was there. I immediately called the delivery driver. He checked the truck and stated that they did not have it, so he would be calling his boss to have them mail me the cushions. Still, no big deal, things happen. I reached out via email to confirm this with the store and to have documentation on my end. I received back a generic reply email stating someone would get back to me and let me know if this was covered under warranty. Today I received an email letting me know that they charged my card, again. So now I have 2 pending charges for a sofa that wasn't even delivered. I tried using their online chat and it does not work. I tried calling customer care and it asks you to wait on hold and then hangs up on you. I have reached out via email again to see if any of this is getting resolved. Frankly at this point, I'm beyond frustrated. I definitely will not recommend this business to anyone. It is becoming a huge hassle. Hopefully someone reaches out and rectifies this. I will be calling my bank in the morning to also try to get that straightened out. Just stay fat away from this place.
Most if not all the furniture is pressed wood. If you are looking hard wood real wood furniture something to last try the amish furniture, or Macys have much better options or even value city.
Ahmed and Michel were awesome. Had a difficult delivery and they handled professionally and were right on time as quoted. Would use them again with confidence.
My wife and I love that we get to meet with the same salesperson every time and enjoy our relationship with him.
The customer service here was the best ive ever encountered in a furniture store. The staff is friendly, knowledgeable and patient. The finance options were amazing and made to for my budget as well. I highly recommend Ashley's to anyone.
Christian was very helpful! Looking forward to getting my furniture!!
Good luck lol, it&'s all press board. Speaking as a delivery driver of a couple furniture companies locally in Michigan. 7 years delivery experience with diagnostic and repair skills as well. Most care but as far as employment on the delivery end....just don&'t. You won&'t be compensated what you&'re worth furthermore any ideas you present will be immediately shot down like shrink wrapping dressers to keep the drawers closed on delivery due to &"cost of shrink wrap&". If you want to break your body to help a cheapskate build his business then this is the place for you. 7 years commercial driving experience with a class B for wtvr that&'s worth
I’ve been to two other Ashley stores to make my living room purchase. Very disappointed in the Westland location with promises not being kept to price match the online prices of the Ashley website to being pushy with delivery. I finally found a sales person At the Lansing location named Mae who made me feel confident in my purchase and wasn’t pushy. They are amazing there. Ken was awesome too. They are a great team at the Lansing store. Very friendly. I found my new furniture store.Thank you so much for all of your help with my purchase!
We went in looking for a dining table after we ordered one at Art Van that we found out would never be delivered. Ozzie was attentive and not pushy and gave us all the options. He left us to roam the store and didnt pester us to buy anything. Ended up purchasing a table that was a better fit for our home and much cheaper than the one we ordered. Also, their accessories for the home are fairly priced.
I had a wonderful experience while bed shopping. Ozzy and Ellen were both so helpful, kind and fun!
I had a great experience at Ashley Furniture! They had the exact couch that I was looking for in store, and Kendall and Ruby made the buying process simple and straightforward!
Friendly, but not very knowledgeable. Staff was more interested in have a conversation between themselves.
I bought my very first couch from Ashley Homestore today. It was one of my first big purchases for my first apartment so I knew what I had in mind and what I had my heart set on in owning. I had the pleasure of meeting and dealing with Matt before he left this store; and I&'m very happy I did because he took the quality time with me that I needed in making my decision. I&'ll definitely be coming back here for more future purchases, great quality and great sales people that feel like a family there. Thank you for making this such an easy purchase for me.
So pleased with how I was helped by James & Jennifer. Came away with a great sofa‼️
Went in today to buy a new mattress. I did all of my research online before going in and asked the sales guy for the specific product. He walks me to it, points at it and says that is it. I lay down on it for a moment and said, okay I will take it. Went back and forth with him for a moment as he said he would have to have the manager 'sign off' on the price as it was higher in store than the online price. Not a big deal as I can always just order it from my phone and pickup in store for that price. I walk to the front, pay for it, and bring my truck around back. As I am waiting for them to load it up, the warehouse worker says that the manager would like to speak to me. I walk back inside and the manager says that there is an issue with my order and that they wrote up the wrong mattress. I go back inside the store again and the manger says that the one I sat down on was not the correct mattress and it is a different one. I asked the sales rep (Del) why he brought me to the wrong mattress when I asked to see a specific mattress? His response, "I thought that was the one you were looking for." After another trip to the front desk to ring up the correct mattress, the warehouse workers loaded up the correct mattress and I was on my way. I don't think I would go back again after the scummy feeling I got from the sales guy. He seemed like because he wasn't going to be making a big sale, he didn't want to deal with me. It is a shame that Art Van is going out of business. At least there they would treat their customers better.
CSR Jennifer and Manager Kendall were fantastic! No issue was too small in their eyes to make sure that my first Ashley Home Store was to my complete satisfaction! I was so impressed and satisfied that I brought my daughter back today!
After going to EVERY furniture store in Lansing, I was impressed with the hospitality of Christian and Jackie. The moment my daughters & I entered the store the Christian, was VERY helpful. I enjoyed the service at Ashley's over every other store. I'd highly recommend this furniture store.
What a refreshing experience. My sales associate was focused completely on my needs. They sat down, sketched out my room and really took the time to help me create a space I love to spend time in. They have great prices and lots of ways to make sure I didn&'t bust my budget. The furniture itself is high quality and I love knowing that I&'m buying from a local, family-owned company.
I can tell you this. I would like to thank the store manager for personally contacting me when I had an issue with my order. Delivery guys were great and worked efficiently getting my furniture set up. Thank you Ashley furniture. I will see you again in a few months.
Didn't have much there
Super easy! Answered all my questions I had. Wasn’t even in there for more than 30 mins! And they didn’t harass me like most furniture stores do!
Very helpful and friendly people. Very clean place and nice product. Thank you Ozzie for all your help on my new furniture.
Everyone was very nice, the showroom was clean and the variety of available furnishings, accents and decor was great.
Ozzie was super helpful and not pushy at all. He would allow my husband and I time to explore, but made sure to check back often and answer any questions we had. He was honest and made our experience a great one. We highly recommend this store if you’re looking for great furniture at even better prices with great service.
Christian greeted me as I entered the store, asked if I needed assistance and I told him what I was looking for and would like to look around for a while and he said he would leave me to do just that for a while and check back. And he did just that periodically. If I had questions, he answered them and if he didnt know something he would go ask someone else or check the computer and come right back with the answer. Christian was very friendly and professional! And upon check out Jennifer was very nice and helped me figure out how to get exactly the products I had chosen on the floor to be delivered to my home. I would highly recommend Ashley Furniture on Saginaw Highway in Lansing for all your home furnishing needs!
The owner, Ehab and sales person Tay were just the best! Super helpful and very patient. They allowed us a lot of browsing time and answered my 100 questions! Huge selection of furniture and very fair prices. Will definitely buy from again. I cannot wait to get my sectional, chair and ottoman delivered.
Nice place and very friendly and knowledgeable sales people. Would definitely recommend this place.
Rico was very nice very clean environment
Nice store. Low pressure sales. Kendall was a great salesman
Ehab was great! Excellent coustmer service
Ehab is an amazing manger he takes care of his clients
Ehab was great! Very knowledgeable!!
I was somewhat skeptical of this store because the experience. This store is fantastic. The staff is super helpful without being overbearing. Management was great also. 10 stars
Awesome, energetic place, great staff come see us
Juanita was an excellent salesperson. She was extremely helpful choosing the right chair
My sales person was Christian & he was great he got us in & out in no time & he saved me lots of cash!!! Thanks Christian!!! I'll be back for more!!!😁
Never buying furniture here again. Paid a ridiculous amount of money to warranty all the items I purchased. Submitted a claim in October 2019 and I am still waiting for things to be taken care of and its February 26, 2020. Called the store and left a message with one Manager Ellen, who never returned my call. Called again a couple days later and left a request for another manager to call me back and still have not received a call back. NEVER Purchase anything here service is horrible!
I have been on the hunt for a table and Juanita was with me every step of the way. She answered every question I had in great detail. I am very pleased with the level of customer service and the knowledge she had about each and every product I inquired about. I highly recommend her!
juanita was very nice, never pressured me. thank you for making my visit a great one
Ozzie was very informative and helpful with showing us all the kind of couches we would be interested in as well as letting us know the different configurations to help us plan out our living room setup better. Amanda at the desk helped us out with getting payments arranged and was very courteous.
We were not pressured at all by our sales person Del, who was supper helpful. My wife has a hard time expressing specifically what she wants, but no problem saying something is not the right one. Del was very patient. Even after we completed our purchase, then had to cancel that night because the unit was to big (Our fault, we didn't measure first), Del had a plan to get us something almost identical, but the right size. The pricing is fair, and the quality is excellent.
Moving into in a new apartment is always stressful. On top of that most of my furniture I currently own was used before I got it 4 years ago. Now the wear and tear has pretty much finished a grand majority of the furniture off. Started shopping around to refurnish my living space from the ground up. I decided on shopping at Ashley. I worked with James, he was extremely professional from start to finish and even managed to remember from about 3 or 4 months prior when I was helping good friends with picking out furniture for themselves. I had a general idea of what I wanted and what I was looking for as far as colors. James was extremely knowledgeable and with a basic description of what I was looking for had a list of ideas that always ended with finding me the perfect fit for every room. He made it feel as though he genuinely cared and wanted to make sure I made the right decision for my needs. I'm very excited to move into my new place and a huge part of that is thanks to all the help James provided to help make it actually feel like home.
Juanita is a great sales woman. Very lovely lady and very helpful, has great taste.
Great customer service, huge selection and a beautiful showroom.
I love all the sales staff secretary and the manager. Got a great deal and very friendly. Great experience. Will return. Thanks to Ozzie ( our salesman) ashley ( the cashier/reception) and Randall on the price break!!
Ahmad and Waleed delivered our new couch and loveseat today. They were super friendly and put together our new living room pieces in no time. I would recommend their great service to anyone. Thanks again guys!
Walid And Ahmmed were on time, friendly, and super quick putting our new furniture together! Highly recommend!!!🤗🤗🤗
Sabrina and the rest of the staff was very knowledgeable and friendly. I will definitely be back to shop again with them.
Ahmad and Waleed were great to say the least. With their friendly warm demeanor along with their efficient work they were the perfect team to send to deliver and set up my new furniture. Thanks again guys for your hard work God bless y'all
Juanita was very helpful and sweet. I felt like I got great customer services and the prices were awesome .
Ahmed and Walid delivered my new loveseats and did a wonderful job of bringing them in, uncrating them, putting the legs on, and placing them in the front room. They were very personable and professional, and very good at their job while taking care not to damage anything. They were definitely super guys!!
I’m highly satisfied!! Thanks to these two guys called Ahmed and Wailed who installed my bed really quick. They’re very friendly and help you with any question that you may have! Thank you guys for it! And keep up in your great job!
Make sure to shop around before purchasing. In-store Ashley furniture price match guarantee must be done prior to purchase otherwise you'll have issues like me. They were able to resolve the issue which was nice. Otherwise nice store and people 👌
Juanita was very helpful in finding the perfect furniture for just the right price. She was very friendly from the moment we walked in. We found just what we were looking for and we won't go anywhere else for furniture!
JUANITA WAS VERY NICE AND KNOWLEDGABLE ABOUT THE FINANCING OPTIONS THAT WAS PERFECT FOR OUR FAMILY. SHE TOOK THE TIME TO HELP US FIND FURNITURE PERFECT FOR OUR FAMILY'S NEEDS. THE MANAGER KENDALL WAS ALSO VERY HELPFUL.
Salesman really listened to what he was being asked to find. Was not pushy but gave food for thought suggestions that were VERY much appreciated. Thank you!
Typically, I don’t like furniture shopping. It feels like salespeople at most stores are overbearing and always trying to make the hard sell. However, we had a great experience at Ashley Home Store! The sales staff was helpful without being pushy. Our salesman, Eddie, was fantastic! He answered all of our questions and helped us get the best deal. We were so impressed we ended up buying more than we had originally planned!
Heaven forbid you have any questions and try to call. The nasty ghetto lady that will answer will blame you for not knowing the answer and get and atitude. Then hang up on you. Do not shop at this location.
Juanita was wonderful. Very knowledgeable in helping me with my selection.
I was impressed with this store from the top down. Mae was our consultant, and boy did we consult lol. My partner and I asked SO many questions, being first time furniture buyers working on getting rid of payments and owning instead. She welcomed any and all questions, and best of all wasn't pushy. We ended up buying a sectional and put a mattress on layaway. Kendall (I believe he's the store manager) worked with us as well. He was willing to help out and answer questions as well which I appreciate. Thank you to you both!
This was one of the best experiences I have ever had. From Gino the sales rep to Ewad the store manager and Jennifer the CSR. They made us feel like family and listened to our needs then to top it off they made it affordable and fit within our budget. We have a Ashley store 2 miles from our house in Saginaw and have never been treated that well. It is worth the drive to go see these guys down in Lansing. Great job guys!!! Keep up the phenomenal work. You have a customer for life with us.
first time visiting and i normally do not like shopping for furniture let alone mattresses. but Juanita changed my experience. she did not follow me around the store, she actually let me look without feeling pressured. she helped me find the furniture i want with easy financing approval. Wednesday was also very nice at check out time. i will be back. thank you
Juanita was very helpful with the financing. Made it quick and easy. I will be back!
Dameyan was awesome, very professional and helped us out. Saved us some money, would definitely contact him again for our next purchase.
Tay was great and very helpful, so was the store manager. Excellent Customer service, They knew exactly what I was looking for!.
Had wonderful help by Eddie and Wednesday here, highly recommend. They made finding our new couch easy and stress free and even gave our little one a candy when she got fussy to help her calm down.
Good service, the delivery guys were awesome!!! All around good experience!!!!
Wonderful experience, great products and staff is very friendly. We had Wednesday and Rodney, they were very helpful and knowledgable
Recently, we bought a couch from Ashley HomeStore. The salesperson, James, spent around an hour showing us couches. He made the entire process very easy. We are very happy with the customer services and how quickly they delivered the couch. The two delivery people, Ahmed and Mitch, were great. They were friendly and worked very efficiently.
First time going to Ashley Furniture and the experience and customer service was phenomenal. My furniture rep at Lansing store named Mae was very knowledgeable and help me through the whole process without any pressure. Store manager Kendall went up and beyond with regards of assuring me with quality of 5 year warranty on couch. Faith made the transition of financing for 12 months at 0 percent so smooth and wonderful. Only took 1 week for furniture to come in from warehouse. The delivery guys Walid and Ahmed earned their money with my 300lb sofa sleeper and was awesome in positioning it where I needed it to go. All these employees mentioned above deserve a raise and are top knotch employees from Ashley Furniture. Thanks to the employees and for their integrity and valued customer service I received from you all. I am proud to say I will be an loyal customer from now on to Ashley Furniture in all future buys thanks to them. 😁 Dedicated Customer Misty Crum
Eddie was a great sales rep. He was very friendly, knowledgeable, and very helpful, he gave us great deals and gave us everything we wanted and more :) whenever I had questions or confusion he cleared it up with no hesitation. Wednesday the csr was also very helpful and friendly when completing all the paperwork.
Best service advice and great sales staff.
Will and Walid are great guys. They know what they're doing and their personable and friendly personalities allowed for some good conversations and laughs while they quickly and efficiently delivered and set up my furniture. There were a few mistakes from the warehouse and they were upfront about it, contacted their boss, and are set to make it right in less than 24 hours.
I would recommend them to everyone. We were 100% satisfied with our delivery. The two gentlemen that delivered our couch were top notch. Thanks again
Ahmed and Michel just delivered my couch. Wouldn't fit in the elevator. They carried it up to the 7th floor and got it in with a bit of difficulty. Love the couch. Would recommend Ashley Furniture, Ahmed and Michel again.
Will and Mitch were polite and professional. They did a great job with our new couch and matching chair! They we’re both friendly and made the experience quick and efficient!
Ozzie was great at showing us all of our options and helping us get exactly what we want! He answers all of our questions with honesty and was not pushy at all. He based everything off our time. For example we were stuck with two options and he did not push for us to get the more expensive one, we actually got the cheaper section. As a first time furniture buyer, we had an excellent experience and plan on visiting him again for any other item we need!
Ozzie was amazing. He helped us find exactly what we were looking for. We recently had a horrible experience from a different furniture store. He was able to listen to us and get us the best deal and experience we had. We are excited for our sectional couch to come!
It was kinda pricey for what we were looking for.
We had an excellent experience at the Ashley HomeStore in Lansing, MI while purchasing our sectional couch. From the first minute walking into the showroom, we were greeted by Sabrina Martin and she directed us to exactly what area of the store we would likely find the furniture we were looking for. She helped answer several questions that we had and she also took time to show us some mattresses as well. Sabrina made the sales process very easy for us and we knew we had made the right decision to come to Ashley HomeStore.
The salesperson was great. His name is Rodney. The next day May was also a great help. Drivers Ahmed and Walid was also very good and great help.
My wife and I had a great experience picking out a sofa at Ashley. Sabrina was very helpful in the decision process! Wednesday made finalizing the sale very simple. We would recommend Ashley to anyone looking for furniture! Thank you so much!
We had Will and Walid deliver. They were wonderful, kind, patient and humorous. They were careful and there to please. . This is the most positive experience we have ever had with furniture delivery. We had experience in the past with other companies that discouraged us. We need more furniture. We will be back. We can not say enough about these two guys. We loved them.
Great delivery drivers! Will and Walid were on time and did such a nice job setting up our new furniture. Really friendly and professional.
Ashley home delivery service was excellent in delivering our bedroom furniture! Wil and Mitch were very polite fast and professional!
Very helpful staff at this location and good prices. According to staff furniture is made in the USA.
Amazing deals and quality! Our salesman was not pushy, but was incredibly helpful. We are planning on going back again for a rug we fell in love with and a bedroom set for one of our kids.
The gentleman that delivered my furniture were fission, friendly, and courteous. They were here for about a half an hour and I enjoyed the conversation with them. They did an excellent job of placing The furniture and cleaning up for their departure
My experience in shopping at your store was very very good. The people were very knowledgeable and friendly. Ozzie, our salesman was very good and helpful. Our furniture was delivered today by Ahmed, and Wallied. Both were very nice. They set up the furniture, and cleaned up all the mess. They did a great job! How wonderful! I will definitely recommend your store to all my friends for their furniture needs! 😊👍
Had a great time shopping for a new bedroom set including a mattress with the help of Rodney my sales rep. The professionalism and people skill Rodney offered was the best experience my wife and I have experienced in a very long time. To finish off our experience was Wednesday with the upfront information on the matress we chose they are super honest and are highly recommended by my wife and I. If you are in the Lansing Area be sure to stop by and visit the Ashley store and visit my man Rodney and lovely lady Wednesday for your greatest experience in home decor / furniture store.
I had a great experience. When I walked in the door I was help but not suffocated. The deliver guys were also nice and smelled good 😊
I don’t shop for furniture anywhere else. Eddie is my guy there. He will take good care of you. He will make sure you get what ever you are looking for. They’re not to many honest salesman like him anymore. forever grateful.
Jennifer Izaguirre was excellent
Ashley HomeStore is amazing, and this location lives up to that standard. Walking in there, looking for the furniture is great. But getting helped by Jennifer Izaguirre was amazing. When I spoke to her and told her what I wanted, she helped and had so much knowledge about the product that I felt so confident with the item. I ended up loving what I purchased. I left happy with it and with the quality of service she gave. She is a person that makes me happy to walk into a store and enjoy the experience. Look for Jennifer everyone!
if you are looking for furniture I recommend Jennifer 100% she can help you
Jennifer outstanding service
Jennifer is amazing she help us. I love her customer service and she really outstanding!!!!
It was great to visit Ashley store in Lansing. Me and my husband loved the furniture in Ashley store. I bought all my furniture from this store. My cashier was Jennifer she was excellent
(Translated by Google) If you are looking for furniture at good prices I recommend ashley furniture have bilingual employees like Jennifer (Original) Si estan buscando muebles a buen precios les recomiendo ashley furniture tienen empleados bilingues como Jennifer
Thank you Jennifer Izaguirre for giving us the best costumer crevice and for all your help. You really made the difference.
Excellent costumer service. I got all the help that I need. Tanks Jennifer Izaguirre
(Translated by Google) If you need good furniture at a good price and need help in Spanish, look for Jennifer (Original) Si necesitas buenos mueble a buen precio y necesitan ayuda en español busquen a Jennifer
(Translated by Google) If you are looking for good nice cheap furniture I recommend Ashly Homestore where you have people who speak Spanish like Jenifer (Original) Si estás buscando muebles bueno bonito baratos le recomiendo Ashly Homestore donde tiene personas que hablan español como jenifer
I purchased a queen size Sealy mattress set From Ashley furniture one and a half years ago, the mattresses started having problems after about a year after the purchase. the springs already losing Support and one side of the bed started to sink in . I contact the store, they suggested for me to contact the manufacture and do a warranty claim. So I asked them to email me a receipt so I can follow up with the claim. The ironic thing is my receipt never showed up in the email box, then after calling them back and forth more than three times I was told The email cannot go through. I have to go to the store in person. I am kind of disappointed with their after care customer service. Will not be shopping there anymore.
Jennifer is amazing in her customer service !
Very nice customer service! Jennifer was very helpful and friendly!
If your looking for quality furniture at great prices visit Ashley Homestore. Their customer service team was great. (Jennifer)
Jennifer was amazing helping me find what I was looking for, highly recommend her.
Great experience, felt welcome the moment I walked in and loved out furniture. Couldn't be happier ! Jennifer Izaguirre was a great help and I recommend her for anyone looking for a great overall experience.
Thanks to my friend Jennifer Izaguirre for recommend it
(Translated by Google) My fourth game was Ashley I loved it if you need help in Spanish look for Jennifer (Original) Mi juego de cuarto fue de Ashley me encanto si necesitan ayuda en español busquen a Jennifer
Christian is one of the best sales associates I ever worked with. He went above and beyond to help us. We are looking forward to purchasing future furniture sets from this location. I will be recommending him to everyone. Thanks again
From the moment we entered the store we were warmly greeted. We informed the salesperson, Christian, what we were looking for and he showed us where to go. He was available for assistance and very helpful. We bought 3 recliners and anxiously await their delivery! Great experience! Thank you!
Ahmed and Michel were great movers. Super friendly and got the job done. :)
Honestly, I have been shopping for furniture for a few weeks and was hesitant to go into the Ashley store, mainly because I though they would be way over my budget..... but to my surprise they had a lot of great selections that fit my budget perfectly and the sales person (Mae and Jennifer) where amazing to work with. I work in sales and I hate when I go to a place and the sales rep is super pushy or trying to give me a “last chance special” but Mae and Jennifer where Great! They were not pushy, should me exactly what I wanted without pressuring me into anything. I would highly recommend going to this store!
Great staff, excellent service, and Amazing selection!! My first visit I worked with Kendall. He was so helpful showing me around. You could see the passion that he has to help his customers. He knew exactly what I was looking for. I ended up getting a bedroom set. I was fitted for a Tempur-Pedic mattress and I have slept better ever since 🙂 he has changed my life!! The second time I had the pleasure of working with a very knowledgeable, friendly young man named osman. Bought a bunk bed and mattress. Thank you for the great service. I’ll definitely be back!!
We worked with Dameyon M. and he was phenomenal!! Very kind, patient, and beyond helpful. Was such a pleasure to get everything picked out, will be working with him for all my future furniture needs!
Manager does not return phone calls at all. Always get the excuse he stepped out. Furniture easily falls apart it is cheaply made. Bought a sofa and the stitching came undone so replaced with a new one. Now the frame on the sectional is falling apart and so is the material. Bought a table from them it easily scratches/ dents have to keep it covered and it is now falling apart after a year which is sad. First time buying from this company so very disappointed. I would not buy from them again very disappointed with the products and customer service. Not to mention their warranty is a joke. Been waiting over 6 months for them to repair my sofa a third time now. When delivered the guys made a mess I had to clean up and left a hole in my ceiling they never fixed. Do not buy from this company shop else where if you want quality furniture that last and good customer service.
Goop product at a good price, see Dameyin and Kar for a great experience.
Sabrina was very helpful. Intelligent girl
Great store Sabrina was really awesome and helpful!!
I bought a sectional and ottoman. The price was right and the quality is great. Eddie Robinson provided excellent customer service as our sales associate. Great experience overall!
Thank you for the very welcoming experience! I was nervous at first, but I was very impressed with how well my shopping went. Thanks to Ozzie at Ashley furniture store!
Had a great experience with Sabrina. She helped a lot with narrowing down my selection. Also very informative about buying options. Thank you again Sabrina for the help and patience.
Sabrina was very helpful
Go in and ask for Sabrina she will definitely help you. Knows Ashley product well 😊 Thank you
Sabrina was definitely a big help! helped me pick out my furniture and made the process smooth
Got helped by sabrina today! She was amazing, knew exactly what I was looking for, was super sweet and knowledgeable about what she was offering me! Ended up leaving with a whole new living room set! Wouldn't go see anyone else there! Highly recommend asking for Sabrina!
Kendall is a good salesman. Very knowledgeable and patient. This is an A+ furniture store
Kendall is a good guy great customer service
I had a different furniture shopping experience today Kendall really helped in a way that made me at ease. Shopping in general should be this easy.
Kendall was amazing. Laid back attitude and very helpful.
Drey and Walid delivered our couch in great condition. Both very pleasant for customer service and they called ahead of time. Exactly what my roommate and I were looking for! Thank you!
Thank you to Ozzie and all of the staff at Ashley Furniture home store in Lansing! I love my furniture and my pillows 🤗
Ashley Homstore has an awesome sales team very smooth team and Kendall was very helpful!
Their Sales Manager Kendall was a breath of fresh air in this bitter cold. He was very helpful and patient. Very good salesman. Ashley trained him well!
Knowledgeable staff- very friendly and no pressure! I had a great experience with Christian!
We went into Ashley Furniture in Lansing, MI to check out a sale they were having and left with a double recliner and new Tempur-pedic mattess! They were delivered this morning and I can say from the service in store with Dameyon to the delivery experience with Will and Mitchell. We are happy. We will shop there again! Great prices and service!
Bought a living room set today! Shopped with Ozzie! He was great. There when we needed him but gave us enough space that we were able to make decisions privately. We will be back! Thanks Ozzie and thanks Ashley of Lansing! Cany wait to enjoy our new living room!
Extremely unsatisfied with the products and customer service. I purchased a leather loveseat and sofa over the phone, paid a portion of the total and was advised someone would be in contact when it was available for delivery. I failed to recieve a call, so I called the store. Customer service advised that it would be in the following week on Wed and I would get a call then. I did not recieve a call, therefore I call the store again, just to find out my order has been at the store for 2 days. Then i am told that I have to go back to the store to make the remaining payment before delivery can be scheduled. I advised, that that was an inconvenience to myself and after the lack of communication, it was not fair or should be expected. The manager agreed and allowed me to continue w/ my purchase over the phone. When it is finally delivered both pieces are damaged, leather is torn and has marks of wear on the sides. I speak to management the following day, and am told that the damaged sides could be replaced by a technician that would remove the pieces and re-sew new pieces. After have the furniture for only 1 day, I did not like that option, and that was the only option. Ashley did not even offer to exchange the pieces for new. I advised I wanted my order returned and money back. Ashley, would only refund the price of the furniture, but not the delivery fee, stating that they used a 3rd party company and could not return $100, but could as instore credit. Instore credit of my own money for their mistake! Ashley lost a sale and future sales with myself and family. Ashley should have made their wrongs right and returned everything that was owed to me for THEIR mistake. Horrible customer and ethical services. $100 was worth more to them than doing right by innocent customers.
Christian was awesome, super helpful! Would recommend getting assistance from him if you shop here!
Our salesman Cole was great!! I got the bed and mattress I went in to buy with no problems
We had an issue with a mattress and they went above and beyond to make it right. Ehab gave us the best customer service we have ever experienced. He truly cares about his store and his customers.
Love my new sofa set! Quick delivery and prompt service. Thank you, Ashley HomeStore!
Bought a bedroom set a couple of months ago and I’m still in love with it! Best purchase me and my husband made since we have been married. Thank you Ashley HomeStore for the great service! Will shop again.
Amanda is incredible. If you ever need furniture please refer to her personally. Her taste is impeccable, she has changed my life.
Leather furniture sucks
Very satisfied with the shopping experience, sectional sofa and delivery.
We purchased a living room set, which was supposed to be a gray color. Upon delivery the one recliner was totally different in color than the other three pieces. None of which match the color of that in the store. I called the store immediately upon noticing at the time of delivery. I notified Kendall of the issue. I also notified him of some odd rub Mark's found on the sofas. He suggested taking a lint brush to it but that did not work. He assured me that they would "make it right" and to sign the delivery paper that we received it my husband was hesitant vut wrote on the paper what the issues were. Kendall said to put the chairs side by side and take a picture and send it to their service department via email. Which, I did immediately. I have even put in different light bulbs to see if that made a difference. Nope still not even close. I spoke with Kendall again today and notified him that my recliner sounds as if a spring is bounching off a piece of wood and that it is making weird noises when rocking. I also explained again how the furniture is a blue color and I'm not satisfied with it. He suggested it was the lighting. I tols him I wanted to return it fir a refund. He said I had 24 hours from delivery to do so. I told him Ashelys website says 30 days. He offered to talk with the stire manager and call me back. Well he did and said they will take it back if we want to pay a 20% restocking fee and the $130 delivery fee!! He never even addressed the issue with the material being rubbed upwards. If I had known I would have had the delivery guys take it back right then and there. All I wanred was what I ordered and paid for. However, after all this I want a full refund due to such poor customer service.
Damion was outstanding. Very knowledgeable and accommodating. Very happy we stopped in and made a purchase
Every person involved was friendly and helpful and the prices were fantastic !!
Nice furniture store, respectful and courteous representative Anthony Jones. Did what he could to finalize my sale. Definitely recommend him.
I had some issues on delivery. A chair the wrong color and was told I didn’t need a box spring with the bed I bought, but I did. I called the store while delivery crew was here and they made it right. Delivery for the mistake happened the same day. Very pleased with the customer service.
Ruby was informative and made our choice on the sofa easy. She never pressured us and let us Rome around any our leisure.
Very friendly, helpful staff! We didn't find what we were looking for but they sure tried to help us find it!! They have a large variety of beautiful furniture! Would definitely recommend.
Good people good price
Great service. Helped with everything I wanted and needed. Affordable prices and good quality. Thanks James & Gino
Really enjoyed spending time with Faith Hodge during a visit to Ashley Home Store in Lansing. Was impressed with her knowledge of the furniture for sale as well as the bargain deals for an entire home furnishing. As a consumer who looks for quality at a great price it is even more important that my salesperson can stereo me in the right direction. Faith has that gift. Thank you Ashley for hiring Faith Hodge, you will not be disappointed. Respectfully yours, Pastor William Hodge
I didn't get what I wanted because the store prices differ from the sale that was advertised
Faith over at the Ashley Homestore in Lansing did a great job hooking me up with some deals for a bed and a rug!
Faith was really helpful!
She was absolutely wonderful, a amazing person and pleasant to talk to beyond belief. She made my time there amazing and made me feel appreciated and I loved her service 10/10 would recommend Faith everytime!
I bought my mother a complete living room set including a fluffy area rug they promised they'd clean because it was their last. It wasn't cleaned! I like the furniture.
Juanita was amazing! No pressure, very helpful! And excited for me
Fantastic place to shop for furniture! Outstanding selection to choose from with great prices. Our sales associate Ruby Consiglio was outstanding. She went above and beyond in helping us choose the right furniture and mattress for a bedroom in our apartment. Thank you Ruby and Ashley Homestore in Lansing, Michigan.
It was my first time in the store. I was very impressed. My salesman James was very accommodating and helpful.
Great place to buy furniture in the lansing area!
Alex was amazing! Friendly, helpful and informative. Can’t wait for our furniture to arrive.
Our sales agent Sabrina was no pressure. Allowed us to look around but was close by when we had questions. Ended up purchasing a me mattress and bedroom furniture set.
Other than the very long delivery time, it was a very good experience. The salesman was great.
Service was excellent. The team did a fantastic job!!!
I came into the store looking for a bedroom set that I saw online. Unfortunately, the only had twin size version for me to look at and the in store price was much higher. Joe spoke with his manager and was able to match the price. Joe struggled with getting the order into the computer with item# on the web, but managed to get someone to help. Joe was very friendly and helpful
We were greeted right away when we walked and and the sales rep helped us find exactly what we looking for. The sales rep was new so we had to show the online price to make sure we got all the possible discounts.
Joe did a great job, helped me find just the right couch, with a great price.
Hi my service was very good and everyone was well informed ,i will be a repeat customer thank you
We have purchased a great deal of furniture ...living room, dining room, bedroom and more ... from Ashley furniture. Kendall (and the whole staff) is fantastic! We love our furniture and the prices are fantastic. We have had a couple minor problems, however, Ashley Homestore made it right and did not charge us extra.
Good people. Didn’t rush us or push us to buy and even let us walk and price compare with other stores before making our decision. Juanita and Ozzie are the best!
Gino was awesome to work with, we just moved back to the area and needed new furniture for our home and Ashley is where we purchased it. Our second visit at Ashley, we were in search for a sectional for our man cave and once again Gino was able to help us. Everyone there is very helpful from checking out with Jennifer to the two delivery gentlemen who out my couch and chair together. The prices are very reasonable and the quality is great. I’ll be a customer forever.
I had a wonderful experience. Emily was extremely helpful and nice to speak with. She was able to answer all my questions and made sure my business would stay with Ashley Homestore.
Wednesday was great when I called asking questions about a couch!
Both our salesperson, Eddie, and the lady who checked us out, Emily, were very helpful and professional. This was our first time in your store and we were very impressed. We did not feel pressured, but they were there when we needed help. Definitely will shop there again!
Emily was very helpful and nice!
Emily is so friendly and helpful (and cute too 😊)
Wednesday was really helpful in finding a lamp perfect for my home. Very personable!
I really appreciate the warmth and kindness of the staff there, Wednesday who works there assisted me greatly with my couch purchase. Just love her!!
I love this place, Wednesday was a huge help and gave me a fantastic couch , a great worker!!
Wednesday was amazing! I will go visit her for all of my necessities.
Wednesday was very helpful and very polite when assisting me with my shopping. She is a nice addition to the staff!!
Awesome & friendly staff! Dameyon was the best!!! Matched online pricing, gave us a better no interest financing than we received online & better price on the 5 year warranty. So glad we decided to actually go into the store for human contact than just buying online. The actual set was not on display in the store for us to check out but Dameyon helped in finding comparable furniture & material so that we could make a better decision on the set we wanted.
Emily was great!!
I had lots of help from Emily, she was lots of help with finding all the supply’s I needed. My new living room set up looks great now thanks to her! Thank you and give her a raise.
Visited the store recently and was helped by Emily! Everyone I interacted with was super friendly and made for a great environment. Will definitely be coming back!
Emily is a very friendly worker and I am looking forward to going back.
Emily was great!
Store was amazing as well! Thank you Emily
If you are in need of home furnishings, I recommend going to see Emily Rouleau and she will help you out!
Fantastic selection and they offer no credit needed financing!
Very friendly and knowledgeable staff! Emily was very helpful!
Kendall & the mattress team were fantastic!! I got a personalized mattress fitting & found I was using the wrong firmness of mattress. There was no pressure to spend more than I had budgeted & they delivered same day. The delivery guys were fantastic too!! All around great service!!
Dameyon M. Is a excellent sells rep. I will continue on doing business at Ashley's. I love my bedroom set!
Joe and Kendall were awesome in sales. Jennifer was excellent at checkout.
Emily is very great and helpful
Emily was great!
I love it here! I was helped by Emily and she was the best and had great taste! Thanks for all your help! Go Check of the selection and ask for Emily! 😁😁
Amazing service by Emily! She helped me find everything I needed!
Emily was incredibly helpful! She helped me find exactly what I needed and was incredibly kind the entire time!
It's great and Emily is awesome!
Great experience at the store. My customer service rep Emily Rouleau was very helpful
Great place, Emily Helped us find everything we needed
Emily was super helpful and she’s the best
Emily is great
i loved my experience emily is the best !
Emily was super amazing! Loved her energy :) 🎉🎉
Emily is great at everything she does!
Had a great shopping stop and Emily brightened our rainy day! Will definitely be back in the future!
Emily did a great job guiding me through the store to find what I needed. She is a great asset to your store and I will definitely be going back.
Ellen and the team there are always helpful and on the spot with everything they do. She provides a great environment and a friendly attitude the entire tome. Would shop there again.
James Niebel greeted us when we walked into Ashley' Home Store. He was very knowledgeable about the products and the difference financial options available to us. James provided excellent customer service and I will be recommending Ashley HomeStore to family and friends.
The staff went above and beyond for my husband and my self to ensure we got what we wanted. We will be back again when the time comes. Thank you again!!!
Great customer service. Ken was very helpful in helping my family make the right choice with the furniture. Definitely will buy again
Awesome customer service! Shout out to Joe!
Del was very helpful and attentive without being pushy. Made purchasing a mattress a fun and painless process.
Very friendly knowledgeable sales staff. They listened to me and did not try to sell me something I didn’t want. The delivery men were wonderful! Prompt and professional.
Disappointing
Good prices and quality. Sales man was nice.
Very good sector, good people and very good lounge manager
Sabrina helped me with my order great customer service got exactly what i wanted, so much too choose from took me a few hours to come to a decision. Great deals I will be shopping again soon.
Staff seemed very helpful and they had more reasonable prices than some of the other furniture stores in the area
Bought a bedroom set, and after 6 months the bedframe started to squeak and is starting to wobble. This would not be a huge deal if we did not spend almost $3,000 on the set.
Purchased new sofa and was more than pleased with the quality of the furniture and the customer service was amazing, will definitely be going back! Thanks Ehab! 😊
We bought a sectional from Ashley on September 1st they told us approx 2/3weeks for it to arrive in store. We were fine with that. We were called on September 25th that our furniture was in and ready to be picked up. I called back Friday September 27th and asked about how many boxes and sizes to know if we may need a trailer or just the pickup, we confirmed everything was ready and would pick it up at 5pm. My husband went to pick it up at 5pm and when he got to the back of the store a man told him they only had part of it and the other part was in the warehouse down the road and asked my husband to follow him there, he said “no, you said it was here go get it and bring it here” they left and came back 40Minutes later! When they got back they told him it was damaged and we could not take it, my husband asked to see the damage to see if we could use it u til new part arrives they told him No. so we have half a sectional currently, I called the next day to speak to someone about our disappointment. This is where it gets good.... what they offered... they offered me the floor model (that 10000 of people have sat on) at $50 off. I let them know that was insulting.. the only other thing the offered was the 2nd part to be delivered at no delivery cost. 2 weeks later!! It honestly takes a lot for me to write a bad review. This was so unprofessional and very disappointing.. we will NOT shop here ever again. They ended their conversation with “well sorry about everything we hope you like your furniture ‘when’ you get it.” 😑🤔
"Nice people, good quality, good prices and courteous service. they have a great delivery service .. thanks Abdul..
Was in recently with my family just to browse the environment was very relaxed and it was great that Sabrina just let us browse with out being bothered but she was always there when I had a question, will definitely return!
Thanks for answering all my questions and being so helpful, Emily, You were great!
Emily is a hard worker and dedicates her time to helping customers
Juanita thank you for helping me with my sofa. I will be back a for sure. Ask for Juanita, she will hoom you up!
I had a great experience at the Ashley Homestore in Lansing with Emily. She was a pleasure to work with and provided great customer service. I couldn’t be happier with my purchase and the service. Overall a great experience.
Emily Rouleau is amazing! Such a wonderful personality and is very knowledgeable!
First time in the store was impressive. Very clean and my favorite part I didn't not feel any pressure. Juanita gave me space to look around and helped me with my purchase . I will definitely be back and recommend my family and friends to her.
Found everything I was looking for. When you go in ask for Damyon he is a great help. The young lady that also helped me (Quinn) she was so nice and sweet.
Nothing but a great experience with Emily helping me out
Needed a new mattress for my home and got help from a salesperson named Gino. Was an overall great experience. Very helpful and I was in and out much faster than I expected to be
Gino’s helping with the process of buying new furniture and he’s made it easy and simple for us
My husband and I were looking for a new bed set and Juanita was able to put together something we both are able to enjoy! If you go to this location be sure to ask for her! We highly recommend her!
I dealt with Gino and he got us a great couch along with making sure we were satisfied and taken care of, will return soon and deal with him again!
Emily Rouleau was very knowledgeable and answered all of my questions.
Very nice furniture! Make sure to ask for Juanita she’ll take really good care of you!
While in your area we visited your Lansing store received a lot of good ideas as we are redoing our home and found Emily your sale person to be very helpful. WE will be back, thank you.
I had a great shopping experience & found everything I wanted for my new home, even though I was just looking. I had an awesome employee by the name of Juanita who helped me & she had amazing customer service & very knowledgeable regarding the products she was showing me. I will definitely go back to her for my future purchases. Thank you!
Had a great experience here! I was able to get the exact style of furniture I envisioned. Thanks to Juanita! She was so helpful n helped put my dream living room together
Juanita did a good job helping us pick out beds for our new house. Thanks for the good customer service.
I am very pleased with my new furniture a big thanks goes out to the wonderful customer service I got from Wednesday. I'm very happy with the selection she helped me pick out.
Emily Rouleau was very helpful and she goes above and beyond to make your shopping experience pleasant
Thanks to Juanita who offered good customer service and answered all my questions Good job!
Emily Rouleau is fantastic!
Emily is very personable and great to work with!
Gino Behnke provided outstanding customer service and answered all of my questions I had while shopping for a new bedroom set. I would highly recommend working with him!
Juanita was very helpful & very patient with me unlike other places I’ve been. Thank you for everything! I will definitely be back & asking for her!
I walked into the store and Juanita was a big help! I know I’ll be back for more and i know with her help I’ll get the furniture of my dreams!
Always a pleasure dealing with Emily Rouleau!
I had a great experience at the store sabrina was helpful
Emily was great and helped me pick the perfect pieces for my living room!
Juanita had very great customer service I will definitely be coming back.
Had a great experience. Was helped by Gino Behnke who was very attentive and answered all my questions. Never felt ignored nor harassed. Was given ample time to look on my own without being pressured.
Amazing customer service from Juanita. She knew exactly what would look good in my living room.
I had the best experience with Juanita! She was extremely helpful and not pushy at all! I highly recommend her!
Wednesday made this furniture shopping trip so pleasant. I never felt pressured or rushed to buy anything. She really just was having fun with it. Will be coming back again just for this sales rep
Juanita Medina was amazing. She helped me find just what I needed. I will definitely be back.
Wednesday was great and so helpful when I asked about my order!
The store looked amazing. Emily was a wonderful representative
I had a great experience. Found exactly what I was looking for, thanks to Juanita! Super friendly and helpful!
Juanita was very knowledgeable about the products and helped me find what I was looking for
Went in looking for a new couch, they had an great selection. The process was very easy, and enjoyable thanks to Sabrina! Would definitely recommend!
I will certainly tell all my friend and family about the great experience I had at Ashley furniture with Gino Behnke he was very knowledgeable and friendly, and will certainly go back for all my furniture needs.
Had a great experience at the store Sabrina was amazing great customer service will be back
I was very pleased with my experience with Gino at Ashley HomeStore. He was very professional and knowledgeable.He is to be commended. He is an asset to your company. I would definitely go to him again!!
Emily was so helpful when we stopped in the other day. We will be back!
Emily was a great help! Very knowledgeable!
Emily was a super big help and got me everything I needed. Great hospitality and I thought Emily was a nice employee!!
Great customer service. Sabrina was a huge help in finding what I needed.
The selection was really nice & Sabrina provided the best customer service!! Her interior design skills came to life and she put together my whole living room from inside of the store. Gave me the best ideas!! 10/10 recommend.
Happy Sunday Funday! Just thought I would give praise this morning to one of your associates Sabrina Martin she was so amazing with taking time to show and tell me about the many differences living room settings. I can be a very picky person and she was so patience with me can't wait to return within the next week or so to make my final. Thanks Ashley Homestore for keeping customer service so refreshing in a world that's lacking it.
Great customer service! Thanks for the help Emily Rouleau.
Highly recommend Emily to help you out she is great!
Emily is the best she is understanding and takes good care of you! She Has an eye for decorating! Highly recommend her when you visit!!
While looking for new furniture I was approached by Emily. She was very helpful and friendly.
Great store with great service from Emily
Will be returning to Ashley’s in the future. Thanks Emily Rouleau for your time and patience! You helped us tremendously and made this experience so enjoyable!
Was able to call and talk to Emily ahead of time to make sure the item I wanted was in store!
Had a great experience! Was helped by a very polite lady by the name of Sabrina. She was very helpful and friendly! I went home with a very nice dinning room table!
Went to Ashley last month and found lots of help. Great atmosphere and people. Spoke to a couple of the workers including Emily who helped a lot. Overall great store and great people!
Juanita was soooo amazing & helpful... we love are sectional & recliner
Sabrina had great customer service and was a huge help in my shopping
I had an a amazing experience and Sabrina was a lot of Help! ☺️
Bought a bedroom set for my daughter Sabrina was amazing she let us brows without feeling pressured! And was able to answer all the questions I had!
Very nice customer service. Lady sabrina was very polite and helped me
Sabrina Martin is an EXCELLENT sales representative. Very kind and answers all of your questions, also makes great suggestions. Excellent appearance👍🏼
I love this store. They always have everything I need when I visit. The custoner service is great, especially from Emily. She is always in a positive and welcoming mood and very helpful. Definitely recommend.
Awesome service... will be returning for anything else I may need. Big thanks to Emily Rouleau for all the help, will be giving recommendations to everyone to come here.
Emily was very helpful, allowing us to look at our own pace without pressure. She answered all of our questions and offered suggestions when needed. She was relatable and honest and wanted to make sure we were satisfied, would definitely recommend!
First time visiting this store. Didn’t have a lot of time but will be back! Great store, great service and great staff! Emily was so friendly and helpful!
Wonderful store and staff! Emily is very knowledgeable and helpful.
Thank you Juanita for allowing me to look around and helping me find my new dining table.
Wonderful delivery guys they did a good job specially Abdul
I love the store, great service from Emily Rouleau! She was very helpful
Love this store! Emily R was very knowledgeable and helpful. I will definitely shop here again!
Excellent—- customer service rep Emily Rouleau
Awesome selection and great hep from Emily! Will definitely be back soon 💕
Emily Rouleau is very friendly, helpful and knowledgeable. I love my North Shore furniture! Great quality and it looks as great as it is comfortable.
Emily helped me and was very knowledgeable and kind!
Great shopping experience with Emily. She was very knowledge and answered all of our questions. Highly recommended!
I had an exceptional visit my last time coming to Ashley Homestore. I was having some trouble finding what I needed, but Emily was a fantastic help. I plan to come back again when I need more stuff for my home!
Gino was very helpful and welcoming. Easy to figure out what you want with his knowledge
At this location Sabrina is the girl to talk to. She knows her stuff and has good taste too!
A big thank you to Gino for all the help finding new furniture for my new place. Made it a quick and easy process with no hassle. If you go to Ashley ask for Gino.
Great staff and amazing selection! Emily was super helpful too! I’ll definitely be back to make a final decision.
Great store and amazing staff! Huge shoutout to Emily for helping us find the perfect additions to our home!
Was able to find adorable chairs and a rug for my new boutique thanks to Emily! Very excited!!
Always get great costumer service. Emily is the best!!
Emily’s great and very prompt and polite service
Gorgeous store and fantastic customer service. Emily was beyond helpful.
Great experience once again here at Ashley homestore! Sabrina did great and was knowledgeable :) thank you
Loved the store and great customer service from Emily!!
I visited the West Lansing store and will definitely be returning. The sales staff were very friendly, knowledgeable and not at all pushy. I spoke a bit with an employee named Emily, too, who was very sweet and really funny! Great prices as well, all around a great experience!
Emily was awesome! She gives an A+ performance!
So first of all I am the most picky person that you will ever meet and when I have my mind set to something I go for it. Long story short, I was decorating my master bedroom and just could not figure out what I really wanted, that’s when I met Emily. She was so helpful with what I wanted and she helped me design nearly my whole room. Such an amazing asset to the Lansing Ashley Homestore. This girl goes above and beyond for her customers and I can tell she really really cares! I am not from the area but whenever I need something for my home I will always make sure to go out of my way to go to the Lansing Ashley Homestore.
I had a great experience at Ashley homestore in Lansing! Emily was outstanding in helping me pick out a new mattress. She was very personable and professional! I would highly recommend this store as well as Emily!
Emily was very courteous and answered all of my questions.
Emily was very helpful & had the best customer service.
Emily presents Great customer service as well as being a very personable and approachable person!
Great experience here. Gino made furniture shopping smooth and was very helpful with picking the right bed and couch for me. If you need anything Gino is the one to ask for.
Great ppl great service (Emily)
A few buddies and I have been looking for furniture for our apartment luckily, Gino was referred to us and really made the experience pleasurable and easy. 10/10 would recommend Ashley Homestore especially with the customer service we received from Gino.
When I arrived at the store Emily Rouleau was the one to greet me. She is amazing and did a wonderful job. It's hard to find young dedicated worker like her. Thanks again Emily
Everyone at this store is super friendly and the store has a great selection. Emily was extremely helpful with helping my boyfriend and I pick out some furniture for our home. I would definitely recommend this store.
Full of beautiful furniture and Emily is a great help!
Great experience and Excellent customer service by Emily!
I have done a lot of shopping and it is hard to find people that take pride in their work. Most are just there for the paycheck. When I came into the store Emily Rouleau greeted me with a positive and upbeat attitude. I will definitely be sending my friends your way Emily. Great job keep it up
I had the pleasure of working with a very knowledgeable, friendly young man named Gino. He helped us find the perfect mattress and living room furniture. We are very pleased with the service Gino provided and our purchases. We will be back and definitely look forward to working with Gino again!
Great Experience. Emily did a fantastic job! Will be back again for sure. She is very friendly and helpful. 🙂
I’ve been in the store a few times and it’s always super nice and has a great selection! There’s always something new out on the floor. The floor designer Emily has also helped me with any design questions I had, she was very helpful.
Great place to shop and Emily Rouleau really is terrific! Highly recommended!
Gino did a wonderful job helping me and my girlfriend pick out furniture for our new home. Big thanks to him and everyone there. If you go here, ask for Gino! Very knowledgeable and got us a good deal!
I had a Great experience at Ashley furniture. A very nice young man Gino helped me at the Lansing location. He made it so easy and answered all of my questions with a smile. Thank you for the Great service
I love all the different furniture in Ashley homestore. Juanita Medina-Alberez has been truely wonderful thank you for the great experience!
Gino helped me pick out all my furniture for my apartment at a great price he was extremely helpful and made it x10 easier
Juanita Medina Alberez was super helpful and I loved the furniture
I had wonderful experience in this store. Thank you Juanita Medina-Alberez for making it a great experience!
Sabrina Martin Was awesome she gave excellent service and always kept a smile on I highly recommended you guys to others
Great deals and great furniture. Awesome workers especially Juanita she was very cheerful and helpful full of joy.
Gino helped me in the store and made my experience great! i would highly recommend coming in and asking for him. he was very patient and willing to answer all of my questions
Lovely merchandise and awesome store associate who helped us pick out a mattress for my mother. Thank you Juanita!!!!
Gino was awesome to deal with, and was very helpful with making my selection
Jaunita at Lansing mi store Saginaw. She’s been helping me decide on a living room set for awhile, is patient and has lots of ideas for me to pick from. Always has an answer to my question. Thank you Jaunita fir helping out😁
I had a great experience shopping at Ashley. Gino was extremely helpful & courteous! I highly recommend anyone who needs furniture to stop up there and ask for him personally.
Excellent customer service & always so friendly. Whenever I go into Ashley one person in particular Always greet me with a smile & is always so nice, & helpful. Answers all my questions & let me know who Great the quality of every furniture is at Ashley. Juanita Medina-Alberez, I thank you for such Great customer service & always being so helpful. You’re THE BEST 😊!
Honestly I was just going in the store to kill time but Sabrina had greeted me and we just ended up talking until I had to leave. She’s so nice
I had a wonderful experience at this store this morning. I was helped by Gino, who did an amazing job in helping me with selection and would highly recommend anyone who comes in to ask for him. He made my experience very easy, welcoming, and one of the best i’ve had at any furniture store by far!
I had came in to buy a mattress and a young man named Gino helped me out and made it very easy for me! Got a great price and had a amazing experience with him and Ashley’s!
My girlfriend and I came here looking for furniture for our first apartment. We found a couch that we fell in love. During the process of purchasing the couch to actually receiving the couch we had some issues. One associate in particular named Sabrina was really helpful with everything though. She would give us exact dates on when we would receive thing and updated us if anything got pushed back. She was very friendly and helpful.
Very impressed with the customer service. Sabrina was very courteous!
Sabrina was so helpful and attentive, she made the experience so smooth. Great store!
Not knowin anything about how to finance. Juanita really made it easy and quick.
Great customer service from Sabrina Martin! She was so friendly and so helpful the prices were great i was able to find everything i needed with amazing suggestions and help!
Our experience with this particular store was far from good to start out with. It felt like everyone was giving us the run around until we met Sabrina. She was incredibly helpful and she assisted us in getting our furniture issues taken care of quickly. She definitely made our experience with this store 1000% better.
Love this store already, but one of the employees named Sabrina at the Saginaw Highway location is amazing!! Shes very professional, and constantly has a smile on her face. You can really tell she loves people and loves her job!!!
Great customer service! Everyone was so friendly and so helpful the prices were great i was able to find everything i needed with amazing suggestions and help!
I had a very easy time finding what i wanted and what my wife needed. Quick assistance from the staff helped us. Sabrina Martin was a tremendous help.
Sabrina is awesome! She was extremely helpful and the process was super fast and easy!
Sabrina Martin was great! She helped me pick out my furniture ❤️ She’s a sweetheart!
(Translated by Google) Excellent service from Ehab! I am very glad that they speak Spanish! I recommend it (Original) Excelente servicio de parte de Ehab ! Estoy muy alegre de que hablen español! Se los recomiendo
The people there was very nice ,very helpful. The delivery guys was awesome they put everything together and put it where everything needed to go. I would go to Ashley furniture if I ever needed furniture. If I could give them more stars I would that includes the store and delivery guys.
We had an awesome experience at Ashley’s furniture my husband and I visited the store 3 times in a day because we thought we were going to be able to find a better sectional with a better price. Even though there is nice furniture other places we came back to Ashley’s because of the awesome experience we had with Dameyon M. He was patient and kind and answered all of our questions without being pushy. He was by far the best sales representative we have ever encountered. Thanks Ashley’s for having an awesome employee,he definitely deserves a raise :)
The sales staff is very friendly and helpful. We had a great experience working with everyone in the Ashley store and would happily return to purchase more furniture when needed. Thank you for everything!
James Niebel was AMAZING!! The service was great! There was no pressure...pushy sales people are such a turn off!! He sold us EXACTLY what we went in for and no gimmicks or pushing to buy anything else!! We'll be back again, James!!
Purchased a mattress in a box recently. Picked it up from the store, brought it home, followed the instructions to unpack the box without the use of a sharp object, and to my surprise the mattress was RIPPED on both sides (front and back). I called the store right away to inform them of the situation, and they denied replacement of the mattress and on top of that accused the customer of making the tears with a sharp object. This is not the first time I purchased a mattress in a box, so I know how to unpack a box. Apparently, once it leaves the store without their delivery men, they can’t be held liable for anything. And that 10yr warranty is bologna. It doesn’t cover much at all. I’m upset because they accused the customer of making the rip when we clearly didn’t and can’t replace a brand new mattress. Second bad experience at this store. Not sure why I went back. At first, I bought a breakfast table w 4 chairs, and the chair legs broke within a few months, slowly but surely.
My experiences at the Ashley HomeStore in Lansing have been beyond AMAZING!!! Ehab, the store manager went beyond the call of duty to ensure that I was content with all my purchases. My pieces of furniture were delivered in a timely and very professional manner. Ehab also, took the liberty of providing me with a temporary bed frame till my box spring, headboard and footboard were available. I highly esteem the Ashley Homestore especially the franchise managed my Ehab. For quality furniture and service, I would recommend the Ashely Homestore.
I love these guys I drove hour and 25 min because of the excellent service they delivered all the way to Detroit for me
While shopping for furniture for my graduate school-bound son, I found this Ashley Home Store on Saginaw Hwy. Not only was the furniture of good quality and affordable, but the customer service was impeccable. I happened to meet the owner, Mr Awad, and he was kind, knowledgeable and courteous. His store is clean and well-organized. He is serious about doing business and stakes his reputation on how he treats customers. I would highly recommend this store for parents of MSU students who are looking for a great deal and even better service. I will definitely shop here again and again! Thanks, Ashley Lansing!
Great selections of everything. Staff was knowledgeable and helpful. We were looking for a new table and asked lots of questions! Del was able to make suggestions and show us how tables would expand. The manager, Ehab, was super nice, great salesman and gave us a great deal that we walked away with 2 tables! Can't wait to get these tables into my house and have family and friends over!
I love all my furniture I got from there and all the workers are super awesome!! Ruby helped me pick out amazing stuff for my new place and got me financed with no hassle ! Everyone is great there!! Ten stars if I could !
This store has a real WOW factor! We love just walking through it. They are fairly new, and are just now getting their feet on the ground finding competent and knowledgeable sales people. Great customer service! I just read the other reviews and some of them were TERRIBLE! Then I saw that they were reviewing Ashley stores from all over the country! So, as in anything else, it all depends on the management. The one in Grand Rapids is A-OK!
I had an amazing experience at Ashley Homestore in Lansing. The store manager Ehab was super helpful and answered all of the questions I had. They had a great selection of furniture and mattresses. I was fitted for a Tempur-Pedic and I have slept better ever since! I’ll never go to another furniture store again!
Amazing furnishings
To start, while I was shopping, I was told that delivery would be 7-10 days. Then when I am paying the delivery will be 2 weeks. No communication whatsoever, so I call after hearing nothing, they tell me it's on a truck and will be about 3 more days. Nothing. Ended up being a month before I got everything. I paid the extra money for delivery and insurance. They couldn't get the bed frame up the stairs so the delivery guys say they'll tell the manager. I hear nothing. So, I call them and they tell me I will need to pay another $100 to get a split frame and I'll need to pick them up. Apparently they just weren't going to address the situation, they already had my money after all. The receipt says that I ensured them that everything was proper size, but I was never asked anything about dimensions. I just bought the house and the previous owner had the same size box frame upstairs with no issue. I did get the $100 waived after having to get upset, and I must say I never complain so this was hard for me. I paid $300 for insurance that I was told covered "EVERYTHING you could possibly think of". I guess I needed to read the very fine print, because it certainly does not. I got a rip in my couch, it clearly states rips are covered. However, they denied the claim due to the rip being too close to a seam on the couch. Seriously? Ashley tells me to call the insurance company and speak to a manager because it should be covered. The manager at the insurance company looks at my photos and agrees that the claim needs to be reviewed again and he will call me the next day. That call never happened of course. DO NOT BUY THE INSURANCE if you get furniture. Why does everyone refuse to communicate? Because you don't care and you already have my money, which is extremely bad business. We noticed the dining room table wobbling after sitting at it the first time. All the screws were tight, its just bad quality furniture. The coffee table legs are uneven so 2 of the 3 tables rock when you set things on them. Overall, just a VERY bad experience and I will never waste my money again, and I will advise everyone I know not to either. It's an experience this bad that I felt, for once, that I needed to share it. The only good part of the ordeal was that the delivery guys were super nice and personable. I was totally ripped off and I basically need to replace half of it in less than one year. Major disappointment. This store really dropped the ball. I work in customer service and this isn't it.
Awesome store moved from Florida. They helped me so much even to decided on the couches finally. Thanks to Max and his crew... I bought my furniture in April.. pieces arrived broken 2 out of three items were fixed. still waiting for my couches to be able to recline waiting on power supply for 5 months now!!! Service has been horrendous since then. 👎 not happy.
Best service and value for quality furniture.
Great experience with Ashley Home Furniture Store. They did not have a floor model of the table I picked out but I was able to see the table at the warehouse before delivery. Dre and Will delivered and assembled our dining room table and 8 chairs and were very professional, friendly and efficient. Great guys!
Great selections
My favorite store , enjoyed my shopping experience without being stalked by the sales people.
Just wanted to come here and brag about how awesome my service was at this location. To the general manager Ehab you’re doing an amazing job and the customer service is phenomenal. See you all again very soon!!!
Very nice salesperson very helpful thanks james !!
great customer service provided by Ehab! will definitely come back !
I love their furniture ,bestseller , graet costumer service ☝️
best costumer service , i love Ashley's
Dont do it!!! I'l be back to write this review.
I love my new couch, best furniture I have purchased in years. Service was amazing and would recommend this store to anyone looking for quality furniture. Going back for new bedroom set if they offer a king in what I liked and kitchen table. Love this place.
Eddie was an excellent salesman. I highly recommend this location for your future purchases.
i Just bought some furniture from the guy ehab there best customer service i have ever had he helped me with my whole living room set and hooked me and my wife up with our bedroom set i love them !!!! if they had 10 stars thats what i would rate. HIghly Recommend!
Friendly staff
Amazing Larry brought my kids two mattresses .... Will definitely be back Thanks Guys
Love my couch, but not the greatest service. Won't be going back!!!
I like the layout of the store! It’s easy to navigate and find everything that I need. The staff is extremely helpful and answers any question I ask. I was interested in a particular line and Ehab was able to guide me to a similar product that was close to what I was interested in.
Amazing looking Store with excellent customer service, and very good prices in the Store. Great sales going on everyday, come check it out for yourself at the Ashley’s Homestore in Lansing, across the street from the Lansing Mall.
Amazing customer service!! They dont follow you like other Stores do! Got me approved fast , lowest prices in town
I would give them negative 5 if that was an option. Such a poor and pathetic experience with Ashley Furniture Lansing. I bought a Sofa and a Love Seat which was to be delivered on 1st March 2019. But the sofa that was bought was damaged. Then their staff had to take back the sofa and send us a new one. In the process of pulling back the damaged sofa, they damaged the walls of my apartment's interiorand exterior. I took pictures on the same day and sent it to them with the details. A non damaged sofa was delivered within a week. Later, Staff and Manager at this office kept promising about getting the repairs done on my apartment walls. They kept on saying we will send someone next week. After couple of months they asked me to contact the contractor directly and he did the same. No one at Ashley Bothered to get this done. After 3 months I told Ashley Furniture Manager that I am moving and need to vacate my apartment in a month. They again made false promises. Last week on 22nd June, I then visited the store personally and the Managernamed Ehaab again said contractor will come on Monday. But same thing repeats. No one came up. I again tried to reach out to them for whole week and another manager named Kendal said he will have someone sent over next day. Again, same procedure and no one turns up and finally I have vacated my apartment. They did nothing for 4 full months except for wasting my time for keeping on following up with them. Now I will have to face the charges from my Community. And I don't even know how much would that be. But the bigger damage was my time that they wasted in 4 months. Very sad and pathetic service and response. No respect for their customers. Will never buy things from them again.
My own experience involved being followed around the store by our assigned salesman who didn&'t listen when we said we just wanted to look around at our own pace and find him if we needed him. The third time he came up to us I told him that, while the furniture was beautiful, it was out of our price range. He continued to push with more and more detailed questions about what we were looking for. My husband finally interjected to say we really couldn&'t afford their prices. The last thing that turned us away was the wait time... Our salesman said our furniture wouldn&'t arrive for over a month if we ordered that day and said any other store nearby would be the same way. We ended up going elsewhere and had our furniture delivered (without issue) 3 days later.My coworker&'s experience was 100x worse. She had a great time looking around the store and found exactly what she wanted with the help of a nice salesman. That&'s where the good aspects end. She needed her furniture by mid June (a very important deadline) and she placed her order at the end of April with her salesman&'s promise that the furniture would arrive before her deadline. A week away from the deadline she hadn&'t heard anything about her order so she called her salesman and he assured her they would get it to her in time. A few days away, still no call, so my coworker called the store again and the woman who answered the phone said the order hadn&'t even left Wisconsin yet. It is now a few weeks past the deadline and the furniture was finally delivered today. HOWEVER, the store gave the delivery guys the wrong address, the rails they had specially ordered did not fit into the head/footboards (the salesman assured her they would work), one of the delivery people severely damaged one of the drawer units, AND my coworker&'s newly painted walls are now sporting several dents and scratches from the delivery crew. In the end... This store has good quality furniture at a relatively decent price. But the lack of communication, terrible service, undue stress, and lack of respect for personal property is not worth it.
Great place to buy and try out furniture. They match their website prices. Staff is friendly and not pushy. The furniture we ordered was on back order for a month.
amazing and great customer service Ellen was amazing , unbelievable prices !
Best furniture store in Lansing! Ehab was great amazing and professional customer service
Your commercial says no credit . i applied for credit and was turned downso you false advertisement lied
Great place to shop. Manager was very accommodating!
Phenomenal service from Rodney and great quality at a great prices. Follow up to my last post the service was great in the store but unfortunately delivery was not great as some of the walls got scuffed-up.
Just bought this beautiful sleeper sofa (in love) and when it was delivered they couldn't get it through the door and the next day they sent two guys out..Abdul and Ahmed and they got the sofa through my door with no problem..I would give them 10 stars if it rate that high but they are awesome and they made my night..next time I'm gonna ask them to be my delivery guys..you 2 ROCK..AWESOME!!!
Thank you Dre and Alex for your courtesy call before arriving this morning. Finally I have my dining room table and chairs! Your delivery date of the product was the shortest timetable compared to 3 other stores I shopped! Thank you for setting everything up and for your professional delivery service!! A special note for Blanca: thanks for helping me last week. I love the Alexee dining set... it looks beautiful and WE made the right choice. The upholstered chairs are exactly what I wanted. I highly recommend the Ashley Store.
Good
Great prices on our foam matteress's!!
Beautiful displays..clean store..excellent service...however costly delivery charges.
Such a fantastic store! Everyone is so friendly and welcoming. Found exactly what I was looking for and fell in love with it. The manager and sales consultant, Gino were amazing!!
Gino was very helpful and super nice to my friend and I and helped pick out a new couch for her!
Our sales rep Ehab has been amazing in working with us. He takes his time to help us find exactly what we are looking for to complete our home.
Best furniture store in town! Sales people are not pushy at all they let you shop without ghosting you the whole time ! Amazing customer service I’ll recommend all my family and friends to shop here
My experience was great at Ashley's would recommend to everyone. Also very beautiful store.
Amazing customer service after I bad experience I had at Art van .I will only shop at Ashley.
Customer service after purchase was not good. We waited over a month for our table and chairs to be delivered. Two of the chairs wobbled and the table did not fit well. They are charging us over $300 to return the table and pick it up and it is been in our home less than 24 hours. I will never purchase from Ashley home store again. The customer service I received from Art Van was completely different. It is a shame our salesmen was not the manager. She was actually helpful and kind.
Worst customer service by management I have ever received from a retail store. I was told I was disrespectful because I compared there company and policy to Art Van. Art Van was helpful and worked with us. We had a table and chairs delivered that was not cheap. Two chairs were wobbly and the table just did not look right. They charged us over 300 to return the table that we never used and arrived a week late. I will never buy furniture from Ashley Furniture again. Sales person was kind and helpful, it is a shame she is not management.
Warm and friendly.
What an experience. Fast, friendly, and deals to make you squeal! Walked out in under an hour with a whole new set up, expertly assisted by the man, the myth, the legend, Tyson. He was lugging tables around for us for the better part of an hour to find the perfecting pairing with our new couch. As far as we could tell, he didn&'t even complain under his breath. Could be wrong there though. I don&'t think so. Ashely HomeGoods gets Patty B&'s approval ;)
Best customer service!! Ehab is awesome I love him and I love his service thank you Ehab, Max and Kendall for taking care of me!!
Found everything we needed for our new house and prices very reasonable compared to other furniture stores in the area thanks for great service.
I worked with Ehab he was very polite and answered all my questions made sure I didn’t leave the store unhappy I most definitely will be shopping Ashley furniture from here on out I also liked how the other workers where respectful also
This store has outstanding customer service. I worked with Max Awad and Eddie for two different sales. They were both incredibly knowledgeable about every product. They provided honest, fair and responsive service- going above and beyond! Max made me feel right at home! Amy
Had an awesome experience and such nice people. If you dont speak English and speak Spanish don’t worry they will help you there. Payment plans are easy and the prices are amazing as well.
My wife, daughter, and I went to this store because my daughter recommended shopping here as she previously had a great experience at this store. Anan, thank you sooo much for your patience with us, helping us find our new bed and mattress. We spent a long time at this store. We will shop here again, and Again! Thank you soo much.
Great customer service
Adnan was a great help. Awesome in store selection.
Dre and Alex were awesome and helped me put the mattress on the new frame. Thanks guys!
Very good price Very good quality Very good people Thank you so much I will tell my family my friend s go there
Update : 2022 I will start from where I ended. The above review was 5 stars when I purchased. But, in less than 3 years, even after careful maintenance, the leather was tearing off. I called in the warranty and was surprised to hear that this tear off issues are due to natural causes and is not covered under warranty. I called in Ashley, and they said that insurance companies decides the claim outcome. When I was taking the insurance, it was Ashley who mentioned that evey tear off will be taken care by insurance. Now nobody helped me, and after paying 100$ for 5 years, they refunded 34$. Now I am left with a costly sofa that is ready to be thrown to trash, because of the seats tearing off. This is really a worthy place to shop for furniture. Me and my family were greeted well, by Ehab and Dameyon. They tried giving me the best discounts possible. They showed me all the options. What more, even they went above and beyond to find best match on items and discounted price. Finally brought a manual recliner sofa, a clock showpiece at a very good price. They even promised to deliver tomorrow, after 5 PM, as I wanted ASAP. Always recommend going. They have enough to choose from, and Ashley is good with the 5 years MFS warranty, valid across USA...an option which gives it more edge than other local stores.
Drew & Alex did a great job
I’m paying 3000 for a set and when I realized the bigger piece of the sectional wouldn’t fit in my living room they did nothing wouldn’t let me exchange it after it took a month to even get the 2nd piece here but had the other Peace here for a month before they even delivered the second half then wants to charge me 300 for the other piece they had in my house already for a month bad service
Lots of staff.
We have been overly satisfied with our service from Ashley!!! So friendly especially the manager ehab he helped us alot , I highly recommend!!!
(Translated by Google) I recommend to my friends this furniture store have a great time with their clients do not stop going to visit them I also recommend Dre and Alex (Original) Recomiendo a mis amigos está tienda de muebles tienen muy buen rato con sus clientes no dejen de ir a visitarlos también les recomiendo a Dre y Alex
(Translated by Google) Good attention very happy with them with the boys Dre and Alex and the manager I am very grateful to them thank you (Original) Buena atención muy contenta con ellos con los muchachos Dre y Alex y el manager estoy muy agradecida con ellos gracias
(Translated by Google) Very good quality furniture and in very good condition. Good deal with Alex and Dre and good work. We are very happy. I would recommend it to everyone. Thank you (Original) Muy buena calidad de los muebles y en muy buena condición. Buen trato de los muchachos Alex y Dre y buen trabajo. Muy contentos estamos. Se lo recomendaría a todos. Gracias
(Translated by Google) Excellent service very happy with your work Dre and Alex I am grateful to everyone Thank you very much 😊😊😊😊 (Original) Excelente atención muy contenta con su trabajo Dre y Alex estoy agradecida con todos Muchas Gracias 😊😊😊😊
Amazing customer service, and Max the manager is always friendly and ready to help. Great store to have in Delta Township
Many amazing choices. Very nice workers, always ready to help!
I loved this store from the moment I walked in and saw high quality products with affordable pricing. This place is independently family owned by some of the nicest people I've ever met. They took the time to work with me and they fulfilled all of my furniture needs. I will be recommending this store to all my friends and family!
My experience at Ashley’s furniture was the best customer service I ever had . My sales person was really nice and she took care of me. I had a little dilemma with some stuff that I order in no longer needed it... The manager did a phenomenal job with helping me out and getting everything exchanged with no BIG FEES... #blessings when u meet great people like them.. Thanks I will be back...
Staff very friendly and helpful. Also have programs to meet your budget. Excellent place to shop.
Great experience buying a dining table, chairs and barstools today. Amanda was very helpful, answered all our questions and even gave us suggestions about couches (which we are planning on buying soon from here). Great selection of furniture too!
My experience at the store was wonderful! Amazing customer service from Jaclyn, She was so helpful with showing me around and the great prices. I love the items I got very good quality.
Beautiful furnishings at reasonable prices...the staff was friendly and pleasant to deal with. Very happy with the time spent here and the furniture that was taken home.
Great customer service from Anan, Max and Ehab! They helped us pick out our living room set and gave us a good deal! 100% would recommend!
Nice friendly place to shop.
We visited the Ashley HomeStore for the first time today and had a great experience. Had the privilege to be helped by Ehab who is a pro at customer service. He made us feel comfortable, heard and appreciated. Thanks Ehab. We’ll be coming back very soon!
I feel very happy with Ehab's customer service. He was patient and very dedicated to his job. I greatly appreciate his attention and recommend this Ashley HomeStore for its extremely great customer service. You'll have a great experience visiting the store!
We had excellent service,ANAN was the best on helping us get our new funiture.He was attentive and go the extra mile to ensure everything goes smoothly! Will definitely be back in the future!
Such wonderful customer service from start to finish! Working with Anan was a wonderful experience.I highly recommend him.Plus this Store have the best quality furniture and good price.
Anan was the best helper in picking out the perfect couch for my new home! I love this store ☺️
Thank you Alex and Dre for delivering our living room, dining room, and bedroom set today! They were very friendly and efficient at delivery and set up. Would highly recommend them if you are looking for great service!
The staff are nice to talk to.
Ashley HomeStore is the place to go for furniture. My husband and I were very impressed with the wonderful service, especially from Anan and Max. They were both wonderful. I highly recommend going to see them. Thank you so much for the amazing help and support finding our furniture.
OUR EXPERIENCE WAS PERFECT!!!!! Ashley Home Store has been our third furniture company we've worked with in the Lansing area and by far the best! We had a sales associate named James that helped us through out our whole purchase. We told him what we wanted and he went above and beyond to help us get exactly what we we're looking for. Ashley Home Store of Lansing as well as James , made a life long customer.
Wow just wow. I came in to buy a new mattress and was not even acknowledged for the entire 20 minutes i was there. I was starting to think I was perhaps dead and didn&'t realize i was a ghost until i walked out and an employee yelled, &"have a nice day Ma&'am&". Ok so I am not in fact invisible. I get that the sales reps were working with people, but it just takes a, &"be right with you&" or even a &"hello&". No way will I ever buy anything here. Do better Ashley, maybe train people in basic customer service.
The delivery guys were awesome! Dre and Alex were polite, professional, and provided great customer service. Totally happy with my new furniture.
I had a wonderful experience juanita was great. Very patient, kind and sweet. Helpful and knew what she was talking about. Can't wait to go back and get my bed from them.
Kendall was awesome and he worked with us on every detail. He was so understanding and patient with us. He listened to my husbands needs. And did NOT try to push a pricey piece of furniture on us!!! Thanks Kendall and team for going above and beyond for us!!!
We have been overly satisfied with our service from Ashley!! They were able to quickly get our new bed here in time since my husband had surgery. the manager was super helpful in getting us approved so we could get it in the first place! When it was delivered Dre and Alex were GREAT!! They explained how to use it and helped us take part of the railing away from our frame because I couldn't do it and neither was my husband. They were super friendly and very polite. Will definitely be back in the future for more furniture and will definitely recommend to anyone!! Thanks again!!
I purchased a sectional couch for a new home and was hoping to have in time for the Super Bowl. The warehouse manager was very accommodating and got me scheduled in for that Sunday before kickoff. Dre and (unfortunately I can't remember the other guy's name) whoever he was delivering with on 2/3/19 were amazing. They moved it all in quickly and made it like easy getting around the small corners and narrow stairways. They made sure I was satisfied with the couch and it was exactly where I wanted. They were professionals that cleaned up and were very polite. I would definitely recommend.
Managment is awesome! Thanks Ehab, Juanita, Max, and Kendall! You guys are awesome! Update 2/4/2019 just made another purchase, purchased a dining room set, Kendall was awesome as always. Thanks Topeka
great staff and good stuff
the manager Max and worker Monica were beyond amazing!! they were very helpful and patient and went above and beyond to get us approved for a new bed and broke down payments to us where we understood it. will definitely be back and wl recommend to many people!!
James was great and worked with us. Got us an undeniably great deal and was extremely kind. Thanks James :)
Love it will be back
Nice and friendly staff helpful i will tell all my friends and family about this store and i will be back to buy more things just beautiful and great prices
My husband and I purchased a bed. The salesperson we worked with was amazing as was the store manager. They know their products and work hard to give you the best price. Dre and Alex delivered and set up the bed. They were timely, courteous, and friendly. They really knew what they were doing and made sure that we were satisfied before they left. I would definitely recommend Ashley Furniture HomeStore in Lansing, MI.
Excellent customer service and our sectional came in beautifully! We had the nicest guys, Dre and Alex, who delivered our furniture in 13 degree weather plus snow! They were very professional and considerate of not tracking too snow and salt into our home!
Excellent customer service. Very good quality furnishings!! Purchased a chest and dresser which we having delivered TODAY!!
Great people, Ehab, James, and Eddie were good to work with. Gave us good price on living furniture and bed highly recommend
Excellent quality furniture. Dre and Alex did a great job on delivery.
Found the perfect couch and thanks to Kendall for taking such good care of us, we got it for $300 less than expected! I am a highly satisfied customer and am excited to get our new couch delivered!
I got 2 chests delivered today for my children. They were perfect and the delivery guys Dre & Alex were great, came in a timely matter, polite and got everything set up quickly. Thanks so much!
Disappointing initial experience with this store, but responsive management remedied my situation. On August 2nd, I purchased the Hearne sleeper sofa online at a great deal (usually $949, the sale price was marked down to $595). Turns out, it was discontinued the next day. Nonetheless, on August 3rd, I received an email saying a delivery had been scheduled through my local store (this Lansing store, which is an independent franchise owned by J&S Furniture Corp) for August 24th. On August 9th, I received a call from Ellen, one of the local store’s reps. She said the sofa had been discontinued and they wouldn’t be able to get it to me for another month. To make up for it, her manager said I could come into the store and pick out a comparable sofa, even one costing a bit more than the original I purchased. Later, I went into the store. When I got to the counter, I was “greeted” by 2 disinterested employees. I told them my name and the situation, and making it clear they were less-than-enthused, they called for the manager. Instead of coming to talk to me himself, the manager sent out a rep. Although patient and polite, the rep was either intentionally deceptive or he was simply misinformed/uninformed. The first “comparable” sleeper sofa he showed me was the Cansler. Upon seeing it, I was less-than-impressed. The quality and style were both clearly below that of the Hearne. I told him I needed good quality because the sofa would be my regular sleeper. His reply? All sleeper sofa quality is essentially the same, but the Cansler was probably one of the best. I have two issues with this. 1) Not all sleeper sofas are the same. 2) The Cansler sleeper sofa, brand new and not on sale, only costs $649- that’s $300 less than the Hearne’s original price. The Cansler can be found in Target’s inventory. I have a hard time understanding how a Target-quality piece of furniture is either “one of the best” or “comparable” to the item I purchased. After no luck with the floor inventory, we went to the large computer screen, with all the current inventory. I noticed another sofa I’d previously looked at. Online, it’s listed for $594, and in-store, the computer shows the original price which is over $800. I asked him if the prices reflected what was available online. He said, “It updates as the online prices change.” False. It’s still discounted online. I said I still wanted the Hearne sofa and Ellen had told me it'd take more time, but I was willing to wait. He said since it was discontinued, it was highly unlikely they could get it shipped. Feeling deceived, I said I needed more time to consider my options and I’d return the next day. The next day, I called the corporate customer contact number listed online. I told the phone rep my situation. I said I’d been told conflicting things in-store, and I wanted to know my options. I asked her if I could still have it shipped, and she said if I was willing to wait, it was very likely. She escalated the case and made a note not to have it cancelled. She said she’d do some digging and call me back by Monday. UPDATE 8/10 (later same day of original review): Shortly after calling corporate and posting this review, I received an email from Ellen as well as a call from the store manager, Max. Max was very concerned with my discontent, and he listened as I explained the situation. He was respectful and responsive, and he told me he had contacted the warehouse (or wherever the sofa ships from), and it will be in Lansing next week. He also offered to compensate me with a gift card for my troubles, and he was very accommodating with delivery times. When I responded to Ellen’s email, she was also responsive, saying she'd speak to reps I had a bad experience with. I understand miscommunication and misunderstandings happen, and I appreciate the responsiveness of this store’s management. It says a lot about a business when they’re willing to go above and beyond to rectify a bad customer experience. I’ll update again once delivery has been made. UPDATE 9/1: Great resolution! Thank you!
By far the best shopping experience and the best customer service youll ever find. Ehab the store manager helped me and my fiancee furnish our apartment. Great guy! The items we ordered were delivered early and Dre and Alex did a great job installing everything. I would def recommend shopping here!
My husband and I recently purchased our dream home and we had very specific furniture needs. After 3 full and very long days of shopping every-single-furniture store in the greater Lansing area, we were in no mood for anymore furniture sales guys as you can expect. We went to Ashley Furniture in Lansing and were greeted by Eddie - I am sure he could tell we were worn out from battling the salesman vultures at the OTHER stores. He was not pushy, he left us alone to browse and he was helpful only when we had a question. Eddie is a one of a kind salesman and we purchased every single piece of furniture for our new home from him. That is when Max came into the picture. Max gave us a helluva deal on the furniture and got the ball rolling for the delivery. Although there were some hiccups with the delivery with back orders and some problems with his newly hired delivery team, Max made it right. He even came to our home to make sure things were right. I would recommend Ashley Furniture to anyone. Look up Eddie when you get there he is amazing.
My wife and I shopped online for weeks and then went to several other furniture stores in the area before deciding on a couch from the Ashley Home Store in Lansing. Our sales consultant was James Niebel and he was incredibly helpful without being pushy. I personally tend to dread going furniture shopping due to the predatory nature of a lot of sales people, but James was happy to let us simply browse until we had any questions. A big part of why we went with Ashley Home Store was James. Our furniture was delivered in a week by Dre and Alex, who were quick and professional. They were both very friendly and had the couch put together in a matter of minutes. All in all, we had a great experience with the Ashley Home Store and will look there first the next time we need a new piece of furniture.
Good variety of furniture selection and price points. Salespeople pretty relaxed and not too aggressive.
AMAZING customer service. Highly recommend! Will definitely be doing more business and will send him many referrals. Thanks again!
Great service. Ehab exchanged our broken box springs for a platform foundation at no cost. If you want great personal service go here!
Delivery was fast and Dre and Alex were great! We love our new couch!
I didn't buy anything, but I will definitely be back!! The prices were very reasonable and the workers weren't pushy!
I went into the store during the black-Friday promotions and my furniture came yesterday. I love my new furniture and I am thankful for Anan, the salesman that helped me pick out a matching TV stand for my beautiful new couches. The delivery drivers Alex and Deandre were very nice and professional. They came on time, gave proper notice and were quick and swift in assembling all my stuff and even put up my new bathroom mirror. I will definitely be buying whatever else I need from my new home from Ashley Homestore.
I knew what I wanted when I arrived because I found the items online. They honored my email sale prices and discount! I am so happy with the customer service I received and I can't wait to receive my sofa and my dining room set & chairs. I will definitely shop there again and recommend Ashley HomeStore to my friends and family.
Nice store! I love the setup, and the coworkers are very helpful. This is a photo of the couch I purchased. When I tell you it is so comfortable and beautiful. The middle is my favorite place to sit when my family relaxes in the living. This is a massive sofa set. Make sure you have enough room for space. The last three photos of my sofa.
Average
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
