Ashley Store | Lansing, MI 48917

Nick is an excellent employee. He found the mattress I was looking for. Nick told me everything i needed to know. He ordered the mattress: a twin, Ashley mattress. Nick explained how it would be brought to the store. Nick is efficient, kind, knowledgeable, and responsible. I enjoyed buying the mattress at Ashleys because Nick made the experience perfect. Thank you!

We purchased a bedroom dresser on Sat July 6th. The sales person was Joseph Hicks! He was very kind helpful and enjoyable while we placed the order ! Thanks everyone at your W Saginaw store.Lansing!

I have such a terrible experience with Ashley store. We bought a 7 piece sectional recliner, genuine leather. It was a pain for us. It had a manufacturing defect.I would never go to Ashley Store, it was a first time but very bad experience. 👎

The staff members were extremely helpful and knowledge. Their pleasant attitude made the whole experience pleasant.

Ray was great to work with was helpful and understanding. The whole experience was easy and quick. Great guy to work with

Great experience when purchasing some furniture at Ashley the salesman Nick was very good and caring. It was a blessing to talk to him..and the CSR Airkkah was helpful. Thank you

Kim was great. Let me shop on my own and gave me a great price

Nice people my sales person Kim was great

Kim did a really good job with customers service and helping me with what I wanted and getting me a really good deal thank u

Lara helped us find exactly what we were looking for!!

Our Saleslady Kim was great. She listened to our needs and pointed us in the right direction for our new couch without be pushy or trying to sell us anything we did not need.

Dameyon and the rest of the staff were very helpful and friendly. Over all a very pleasant experience.

Ray was awesome! He gave us a lot of really useful tips and gave us a great deal right off the bat. We didn't have to haggle at all, and I really appreciated that!

Went shopping here for a sectional and they had the largest and most affordable selection we’ve seen yet. We were helped by Ray who was excellent at his job- we appreciated how friendly and accommodating he was without being pushy. He offered us a great price and multiple financing options. We will be back and will be sending family here as well!

Huge store with tons of bed frames, bedroom sets, dining tables, and mattresses. Lots of workers around if you have any questions or concerns. They do push taking a loan or credit card out for furniture, which I cannot recommend

Scott went above and beyond. We were very indecisive and made several trips to the store. He knew what we wanted and got the best deal possible for us.

I had a great experience with this company and their customer service was excellent

Scott Barrett was very friendly and very easy to talk to. He was knowledgeable about what was in stock and what the availability of what was in the price range I was willing to spend. His attention to detail on mattresses was impeccably and should be noted he cares about what is clients are looking for.

Great service, products and pricing... highly recommended..

Scott was amazing, bought a new couch and coffe table and got me an amazing deal. Will be returning .

Employees were awesome, especially Lara. I was pleased at how well I was taken care of and I got a great deal on my purchases. I’ll definitely be back.

Very friendly and fast service

Thank you to Kim, Dameyon and the rest of the crew for taking great care of grandma when she is in. She is 87 and she never stops talking about how well she is treated and how professional they all are! Your kindness means a lot..

Kim and Arikka were fantastic! We appreciate all their help and kindness!

From the moment I walked in I was welcomed. Scott took care of Me immediately and was extremely professional. I did right by making my purchase with Ashley's.

Ray was amazing, he answered all our question. I would recommend him and Ashley store to all my friends

Went in looking for an ottoman and they did not have it but ordered it for me online. Made it easy and quick. Thank you.

I went to look for a mattress and a new couch and left completely satisfied and so happy! Ray and Maria were wonderful while trying to pick out a mattress, and Maria was so great while helping me pick a couch. The checkout process with Maria and Arikkah was so smooth and all my questions were answered. So appreciative for all the help I received!

Corey was a great help. He's the greatest. So glad he assisted me regarding what I needed Thank you.

Great team

I appreciated their respect to our specific measurements and style of furniture. We moved into a small living room area and needed a couch that was comfy but not too big. Although we ended up picking the couch we wanted online, they still showed us similar options to get a good idea.

Great service! Scott was great and assisted us in our purchase and Kendal went above and beyond to meet our needs!

Ed was great at Ashley's. Explain thoroughly. Let's hope I do not have any issues with the warranty in the future. I hope the extra expense will be worth it.

It was frustrating getting the furniture here but it was worth it and the sales team was very nice and pleasant. I'm guessing their delivery system was malfunctioning but either way we have some beautiful furniture now ☺️

Had to change my view. Made purchase with Kendall 2 weeks ago, told we'd have our bed a week later coming from Jackson, still no bed. End week told it's on back order, week later, no bed, still today 6/10/24, and told another 3 weeks. WOW! BAD CUSTOMER SERVICE and RELIABILITY! And again people Kendall (store mgr) dropped the ball again. Still today, say he says it'll be delivered, not there, no call to customer, no text, no email, no update to customer. His service and word is NO GOOD

Lara really went above and beyond for us. Thanks for making our mattress purchase so easy!

Dameyon was super helpful and friendly. Highly recommend!

I had Eddie as my sales representative and he was very polite and patient with us, I came in to buy a dining room table and look at a couch and he made it a very easy experience for us

Kim provided great customer service and product knowledge helping us find the right couch, and a great price! Thank you Kim!

My experience was very pleasant and professional. Done within a timely matter, and I am looking forward to my new purchase. Thank you.

Got a great deal and Scott and Arikkah really helped me out. It was busy but Scott still worked with me and helped me find something in my range!

Great experience. Lara was wonderful and a great help in choosing the couch

Scott was a great sales rep. He was low pressured and allowed us to make our decisions. He explained the stores promotions to benefit us. We are pleased with our purchase and service

Friendly service, no pressure, good product selection. Very knowledgeable salesperson. And good prices!

Ray was amazing! He was very attentive and patient with us and helped us get furniture we were absolutely in love with!

Amazing service and selection. Scott helped me get the perfect setup for my home!

Eddie and Zak were very helpful and got us a great deal. Great experience

Repeat customer with Ray, he’s a great guy!

Ashley sells the Montage warranty knowing they won’t cover any repairs. We bought a sectional two years ago and the frame broke and they are claiming it’s normal wear and tear. The warranty is a scam. I’ve been fighting with them for 3-4 months and they are still denying even after I’ve sent them multiple pictures and paper work as a stalling point. They even denied it before a tech even came out. I fought for a tech to come and he said yeah it needs to be repaired and would order the parts. Come to find out they denied the tech too without even contacting me. I had to call for a status update and was notified oh sorry our techs can’t authorize anything. Really then why have them at all. Stop selling the scam warranty that doesn’t do anything. You are stealing people money period.

Thank you Dameyon and Aleah for being so helpful and professional you two were great !!!🙂

I loved Ed & Zak helping out finding the right bed in our budget. It made me comfy, not tense, like I had originally thought. Thank you so much!

Kim was very helpful, she has a pleasant personality,was not a aggressive salesperson following you around the store but always available to answer questions and explain the stores products. She made or visit a pleasant shopping experience.

Ed sold us an awesome sectional. He let us browse by ourselves and was available for questions and to run numbers. While we haven’t received our furniture yet, we’re very satisfied with the experience.

I just bought my first sectional from Ashley furniture. I’d just like to say I went to furniture row in lansing and I was basically laughed at for going in and looking at “one of the most expensive couches”. (Let me kindly state that the couch I got at Ashley furniture was way better quality!) At furniture row I Was asked if I ever bought anything expensive like that. When I went into Ashley furniture in Lansing I was kindly met by a woman named Lara! Lara is lovely. She welcomed me like any other customer and didn’t treat me differently for my age or the way I dressed. She most definitely didn’t ask me if I could afford anything specific instead She walked me around the entire store showing me every couch from expensive to not expensive. I ended up falling in love with a sectional that was actually the same price and the one at furniture row but Wayyyyy more quality! I couldn’t thank Lara enough for helping me find the perfect sectional for such a picky girl. I highly recommend if you go to Ashley furniture you check out with Lara! She is so kind welcoming and will make you smile and not want to leave till you find the perfect one! Her patience went above and beyond when we walked through the entire store and back around again just to find the perfect sectional for me.

Good customer service very helpful and very professional

Very helpful. Found exactly what I need with my description and measurements 😊

S/o to Dameyon & Zak for their awesome Customer service, i recently moved and needed last minute furniture, Dameyon found us a great couch for a great Deal ! Highly recommend you stop by Ashley and see these two if you’re ever in need of furniture, They made a very high stress time, Very Stress free Thank you guys !

Thank you Scott & CSR Arikkah, loved the deal we got on our two recliners.

Love this store! Scott is very attentive but not pushy. Aleah is a sweetheart and makes the checkout process easy-breezy. Thanks Ashley, You Rock!!

Yasmany and Eddy were fantastic! Quick delivery and careful not to scratch my floors!! 10/10 satisfaction! 🙂 love the sofa too.

Kim is great! Highly recommend product and store too!

Very friendly service. Explained everything in detail. Worked within my price range. Eagerly waiting for my furniture to arrive!

My daughter bought a $3400.00 couch they replace the cushions the new cushions are all on even what a joke.... Worst purchase ever!!!

I ordered a dining table and 4 chairs with an arrival date. I called for over two months to check on arrival status. I was told each time it would be in the store in a couple of days, but never received a phone call. Finally, after being hung up on by in store customer service and then by my sales person, yes, my sales person, I contacted my credit card company. Poor customer service and no communication.

This review is not a reflection of this store specifically but of the company as a whole. I’ve tried leaving a review on a product and apparently the reviews are screened or something because all you see are the good reviews on there and the honest one I tried to leave is not there. As a company they have no follow through or follow up. I ordered a swivel rocking chair that also reclines online. When I received it and put it together, the chair leans forward making it hard to rock in it and impossible to recline because the footrest gets stuck from the chair leaning so much. I tried reaching out to the company to see if there’s a simple fix to this, no response. I opted to return it. I called customer service and the person said I will not be responsible for shipping since the chair is not working as intended. Someone else emails me the instructions for the return but says I am responsible for the shipping. I email back telling them that the customer service rep on the phone said we didn’t have to pay for shipping. They emailed back and said they will pull the audio recording of the phone conversation to confirm and get back to me. No response again. I’ve called again and asked if I can take the item to a store to return it and skip the shipping altogether, they said it has to be shipped back if it’s bought online and they would review the phone conversation and get back to me. And again no response.

Orlando and Eddy delivered our furniture. These guys came with a can do attitude and no door was going to defeat them. Ray made sure we got the best deal for what we wanted and the experience as a whole was great.

Tyler was great!! He helped us find a couch that we loved and worked within our budget. I would definitely come back again!

Very excellent experience, all the way around. Top quality furniture and sales reps!

Jordan was great. We bought a sectional sofa along with the king size tempurpedic mattress and power bade and felt we got a great deal. We really felt that he explained everything we were getting in a way that we understood it all. Good job Jordan.

Yasmany was very professional and courteous

Purchased a couch from here and it has honestly been the biggest pain since we purchased it back in 2023. We were told it would be about 6 weeks to come in. It kept getting pushed out and pushed out for months. We finally received it, albeit after many run around phone calls, and were happy. After a short time of having the couch, one piece completely had the inner support snap out of nowhere. We were able to get a tech out, but again it took some rescheduling. They came out with a replacement cushion because they didn’t listen to what we stated was wrong. Once they determined it was more than a cushion, they had to schedule yet another day to come pick up the piece of the couch and repair it in shop. In addition, we paid extra money for the warranty that covers stains as life happens and we usually have company quite often. We had quite a large stain on the couch and called to get it taken care of. We have now been rescheduled FOUR times and are now pushed out through Mid April for the cleaning service with no real guarantee it’ll happen that day. If you enjoy getting the run around and having things pushed off because they don’t want to send a tech to your area for just one person, this place is for you. Otherwise, stay away!

Had to come back in and do a protection plan and pick out some more furniture.At first I was getting the run around.Make me upset.Then I got a hold of Kendall, then, when I went in on Saturday, Hogan took care of me she can tell. I was a little hostile. She calmed me down and took care of me very well. Made my experience better. Thank you, Hogan and Kendall.

Yasmany did a great job it was easy and simple!

I had a great experience furniture shopping at Ashley's yesterday, the entire staff was friendly and especially Aaron who truly went above & beyond to make sure I was accommodated right. Really made this entire moving in & furnishing process nice and easy for me.

Our delivery was easy and quick! Yasyony and his team kept me well informed and were efficient and careful with my new furniture.

Scott was a pleasure to work with! Very helpful and near to answer questions but gave us space to look.

We walked in knowing what we wanted, we had done all of our homework online. Eddie was super friendly and knowledgeable. He ordered our living room set and gave us a great deal on it!

Worked with Kim over the course of two days to furnish multiple rooms in our house. She was super patient and helpful in making sure we got the best deals for our needs.

I always have a great experience at Ashley’s Furniture, from Sales to the Delivery team everyone is helpful I would highly recommend Ashley’s to anyone in the market for Furniture!

Eddie was a professional, gave me time to look everything over, then helped with my final decision and checkout was so easy. Nice clean store and an enjoyable shopping day!

You may be tempted to shop around but you need only to step into Ashley to find the service and quality you are looking for. The Floor Manager Dameyon listens to your needs and offers valuable advice to find you the best deal. Arrikkah is also very friendly at the front desk. If you’re looking for great pillows and bedding, Purple is the way to go! We are satisfied customers and you will be too!

Stop searching the internet for furniture. Get in your car and go to Ashley Furniture and ask for Kim Markoff. We shopped all day around lansing and finally found the couch we wanted and Kim worked miracles to get us the best deal. Very professional and knowledgeable about her craft.

I ordered a Futon Sofa in Navy with velvet material. I received a ugly dry green in linen material sofa, that looked like it itched when you sit on it. The customer service was horrible. All that they would tell me was I would hear in 3 to 5 days about the return. They couldn't tell me when I would receive the sofa I ordered. I finally spoke with a supervisor and quess what. The sofa I ordered was now out of stock, so they just sent me whatever. This is beyond ridiculous.

Kim at Ashley did a wonder job!! There was no high pressure; she took the time to answer all our all our questions and got us a great deal. We plan on using her in the future for all our furnishing need!!!

I am very disappointed in the level of service and the run around that I was given. It has been over 30 days we have been waiting to have a bed frame set up. This is after calling 7 to 8 times to talk to a manager to get this situation addressed. With that said, when I said I wanted to return the frame bc it we have been waiting for over 30 days we were told that they are still going to charge us the restock fee. Restock fee for something that is still in boxes and NOT set up due to us waiting for a part to be delivered. Over priced and I would never order something from them again. Awful service from hounding store sales rep to delivery department "customer" service in Lansing and Jackson.

Salesperson, Lara, was very knowledgeable when we came in to buy a mattress. We're excited to make the change.

Great place to find ideas for redecorating rooms in your house and find creative ideas for your home

I had a very good experience buying furniture from Ozzie. He took the time to answer all of our questions and was very knowledgeable.

Kim and Alia were excellent and extremely helpful with our purchase. Best customer service I’ve experienced in a long time! Thank you!

Our salesman Tyler was very patient and knowledgeable. He helped us find exactly what we wanted within our budget. The store was clean and inviting. Will definitely come back.

Nick and Ed are wonderful! No pressure sale and so helpful. Got what we wanted! They made shopping for a sofa a delightful experience.

It was a nice experience. The salesperson was kind, patient, and very helpful!

Quality-Price relationship is not very good. Staff was not helpful at all. They used to put way more effort into selling, I will rather shop online if I ever do, never in person. I have had a couple of experiences, awful service.

It was really nice shopping here. There is a lot to choose from, and even though what we saw online wasn't in the store, they were still able to get for us and got us discount on top of that. The salesperson we dealt with was nice and quick. I don't even think we were there an hour and we love our new bedroom set!!

UPDATE: They scheduled delivery for yesterday between 6pm-10pm and we spent the whole night waiting for them and they just never came! They couldn’t even be bothered to call and tell us they weren’t coming? UNREAL! Seems like they are purposely giving us a hard time at this point. BEWARE - DO NOT DO BUSINESSES WITH THIS COMPANY. We are still out $950+ and have no bed. They clearly do not want to make this right! We purchased a bed set from Dameyon on 11/11/23 and unfortunately what began as a great experience initially has turned into a nightmare for us. Upon purchasing the bed set for our new home we were told it was “in-stock” which was important to us. Once delivery was scheduled it turned out that the headboard was “damaged” or no longer in stock. In retrospect I wish we had just cancelled the order at this time but we decided to wait patiently. And wait patiently we did, as it took 2 months of us sleeping on the floor before the headboard was delivered so we could assemble the bed. Once we finally had all the pieces for assembly we quickly realized the footboard was defective and missing the metal latching pieces internally. Now almost 3 months later we continue to sleep on the floor and the only resolution offered was to continue to wait several more weeks for them to ship a new footboard. Very disappointed and wish we had spent the $2,000+ elsewhere.

Ashley furniture has everything you are looking for. See Ray Gedeon if you go in. He will truly treat you like family. Great guy. He will go out of his way to make sure you are getting what you’re looking for and will get you the best deal on your selections.

Great People to deal with

Angela was so very helpful! We found a living room set we love and the whole process went smoothly! That was the purchasing process…. This is after….. Ordered a couch with chaise, ottoman, and chair. Couch gets delivered with the wrong color chaise. Sounds like the chair was lost somewhere and I was told that I need to call the store and have them reorder it, and it’s already been 4 weeks. Another 3 weeks later, I call the store and they have the chair ready for pick up. But delivery isn’t included because they only deliver one time! The day the couch was delivered it was an all day affair!! Now dealing with this!! The manager said he’d make it right and we could stop into the store. Went in and he gave us a $200 credit. Well, ok, we spent $2,200, only got $225 in discounts to begin with, plus paid for delivery. But I’m trying to be nice! Pick out an accent table for $249 and rug $239. Purchased both off the floor. Get home and look online, the rug is on sale for $180 and the table for $110 not assembled. But we bought it off the floor, so the price should be the same as online!!!! So really, no, we did not get a $200 credit. I just called to find out when our chair is getting delivered and the person tells me they are waiting for the ottoman and table and rug!! What the heck!? We have those!!! That’s when she told he that delivery is only one time! Are you kidding me!! No manager is working right now because it’s 6:15pm! Again, it’s retail, are you kidding me!!! And now here I am, BBB reviews, Google reviews, Bing Reviews. Wish I would have read these reviews before shopping there. I will make sure others do!!! No way someone spending over $2200 should get this kind of run around for 7 weeks!!! Or spend any money!!! We didn’t ask for any discounts, didn’t haggle, didn’t even complain much.

Scott spent the time to ensure I found something I liked and got the best deal for me.

Very nice showroom, got very good help from Nick!

Nick at Ashley in Lansing was very helpful in helping us evaluate mattresses without being pushy. When he didn’t know something he checked. Highly recommend.

Our salesman was so great and patient 😊

Lara and Wednesday were phenomenal people to work with! We found the perfect couch for our tiny living room. Can’t wait for it to be delivered!

Great guy very helpful

Friendly service, great deals, and they work hard to please their customers with high quality product and affordable prices. Try Ashley, you can't go wrong!

Great experience there. Ray helped me with all the questions I had and provided very helpful options to choose from.

They were all very friendly and took extra time to help me get exactly what I needed.

Hodan was absolutely wonderful with everything.... she knew what she was doing and worked so hard on getting me the specials that were available to me. She was super super sweet and was able to make my dream come true. The gal at the counter who setup my accounts was just as nice as can be and helped me through all of my questions. Thank you to both ladies for all of their assistance in making everything fabulous.

Dameyon provided immaculate customer service. Very helpful and knowledgeable to guide us through our purchase. Will definitely go back to Ashley furniture for any future purchases.

Scott did a great job helping us find a couch! Awesome service.

Kim and Corey were both great to work with!

Lara was easy to talk to. Laughed and smiled, real personable.

Extremely friendly, very helpful.

Kim was great to work with and she made my purchase very easy!

Had such a great shopping experience at Ashley! Our salesman was so patient as we picked out a new sectional and dining table!

Tyler was just the right amount of helpful for furniture shopping. He was attentive, but not overly! He was able to get us a great price on a new sectional.

We had a fantastic experience buying a new living room set at Ashley. Dameyon was great. We normally hate going into furniture stores because it feels like the sales people are vultures and you can’t breathe. Dameyon was so low pressure, let us shop around, answered our questions, and we genuinely had a good time with him. I would highly recommend this store and more importantly him personally!

Great customer service. Ray helped us with ordering a bedroom set. Be sure to check online prices versus in store, sometimes in store are way more expensive than online. Other than that, look for what quality you want and order up!

Had a great experience. Would definitely go back.

Angela was very helpful, patient and attentive to my needs. A thoroughly pleasant and helpful salesperson who knew her inventory and was absolutely spot-on relative delivery dates. I hope to shop at Ashley again.

Very nice looking furniture and sales personnel was very helpful and nice to work with

Scott was very helpful and knowledgeable of store. I bought a rug that I am completely satisfied with.

Ray was just absolutely wonderful. He was patient, not pushy. We left looked around at other places came back and bought from Ray

The sales consultant Dameyon was a very big help, I wouldn’t have been able to find the bed for my daughter if it wasn’t for him. Very very very great service.

Kim was great!

Great service and selection

Scott Barrett provided me with excellent service, the best I have experienced at this store and in many years. I would highly recommend this guy!!! Thanks, Mary Chenge

The associate Tyler at the Lansing Branch is very Professional and Helpful, so far I’ve been Very Pleased with my Purchases 😃

Dameyon was and always has been amazing to us!

They were great in helping us pick out a couch. We are very satisfied.

Tyler was very helpful and made the transaction easy.

Perky friendly lovely to work with and knowledgeable.

I had a good experience with Corey and he was very helpful.

Our sales associate Nick was fantastic. Very helpful and great personality. Arikkah at checkout was outstanding as well.

Ed was very helpful and patient and friendly I got want I wanted with his help very satisfied

Very helpful and nice

From the moment i walked in the door Hodan was absolutely wonderful she took her time dealing with me thank you much. Keep up the great work you do 💯💚

Corey is an amazing sales person. He is very helpful. Did not pressure us at all. He moved end tables so we could decide which ones we liked best. This was a very good experience. Will definitely shop here for all my furniture needs. Ask for Corey!!!

Purchased the regent park sectional and we couldn’t be happier with our choice. Extremely comfortable, plenty of room for family and guests. Definitely a napping couch! We had Scott as our salesmen and he was great! We had our two young boys with us and he was so patient, not pushy whatsoever and guided us to what we truly wanted. Ed was the manager and was also amazing. Would definitely do business with them and Ashley again.

Ray was very helpful and informative. As we had been in to see him before he remembered us and was willing to give us the same deal we had discussed before. We left the store impressed with his professionalism and will be back to see him when we are ready for another piece of furniture.

Our sales person, Ozzie, was very knowledgeable and he listened to what the customer was looking for.

Ray greeted us at the door. Listened to what we were looking for and gave us time to wander and look. Offering assistance when we needed it. It was an excellent shopping experience.

Wonderful experience and beautiful furniture. Highly recommend Scott Barrett if you're looking for new furniture

Everyone in the store was very helpful, polite and friendly.

I came into the store with my 2 year old daughter and instantly Ray help me to find a beautiful sectional for my new home. He has great product knowledge, prompt and so friendly to my daughter. Thanks Ray for the great store experience!

I had a good experience at Ashlet Furniture in lansing. My sales rep Scott and CSR Arikkah were very friendly, patient and helpful.

Thank you so much for helping me purchase a lift chair for my 93 year old mother in law. Your kindness and generosity will be noted for future purchases. My sales experience was excellent. My mom loves her chair.

The vibe is just different. I came from Value City to Ashley. I was not so happy leaving Value City but right when I and my family got to Ashley, our mood started to change. Ozzie who welcomed us was very nice and helpful. He showed us around and gave us all information we needed. At the end we were able to pick a really nice couch after having many choices. They stayed late to make sure we finished everything and they didn’t have any fuss at all. Also the financial packages were great. Very satisfied with everything.

Great experience and will absolutely purchase and work with Dameyon Moore from Ashley again (:

Scott is great! Got us a good deal on a sofa, very helpful & friendly!

Ray, at Ashley furniture helped us quickly, very professionally, and gave us great deals. Thanks Ray.

Ray was very pleasant and polite. He was also helpful in helping us to locate a sample of the chair we wanted to order, and explaining the pick up process once the chairs arrive. Ray and, all the employees at Ashley’s, were very nice

Was a great experience. In and out no pressure. Will definitely shop there again.

Tyler was extremely helpful and friendly, everything was done fast too

Scott was awesome! Very helpful and friendly!!

It was a great experience. Eddie was a delight to work with us and get us a great deal on this Bed due to me having open heart surgery coming up very soon. Thank U Eddie !!!!

The store is nice and the furniture is nice. The manager gave me a gift card in response to a problem we had, which was very much appreciated, and will have me giving them another chance with my business. Unfortunately the price we agreed upon was later changed by the company, by quite a huge sum, which was a huge disappointment.

Great service, and quick! Thank you Tyler!

We were able to find a couple options for our living room. The salesperson was very available without making you feel they were looking over your shoulder. Everything as far as selection and purchase was good. We will have to see about the furniture when it arrives.

I was very impressed from the moment I walked through the door. I was met by the manager who explained the sales in progress and was paired with Hodan. Hodan was so helpful, knowledgeable and professional. She knew exactly what we were looking for when we explained. At check out Arikkah was quick and efficient and very greatly appreciated. I would definitely return and send family and friends their way as well!

Very friendly.knowledgeable, and no pressure sales.

Eddie was so helpful and nice to meet and work with and also the Lady that helped with the paperwork. I had a good experience and will come back when I need something else Robert

This store has a good selection of living room furniture. Staff and friendly and don’t badger you like so many other furniture stores do. I recommend working with Ray for sales and Arikkah for checkout 👍

Salesman Tyler was awesome to work with. Thanks

Ozzie was a fantastic salesman. He was very helpful and considering how busy the store was on Black Friday he did a great job!!!

Scott was great. Showed me different items I was interested in and then was available if I had any help.

Ray was so easy to work with and was able to get me a great price on our dining set.

Very helpful and knowledgeable!

Tyler was extremely patient and very knowledgeable about the mattresses… he put together a great package for us! Super accommodating! Will go back Tyler and Ashley for our next furniture purchase!

I was greeted immediately by Ashley employee Hodan who was very professional and assisted me in searching for two side chairs for my condo. Along with Hodan, the Manager who was extremely helpful and also professional, and CSR employee Arikkah also professional in her job I was able to place an order for the furniture. This is not my first experience with Ashley Furniture and I have always been treated fairly. Great store, Great employees.

Solid experience, helpful staff.

Very friendly and helpful

Second couch we’ve gotten from Ashley. They always have lots of options no matter the price range! The staff is super helpful!

Tyler was personable, knowledgeable and helpful. He made sure to show us all our options available for our needs. He made the shopping fun with zero pressure for a sale. We purchased more than what we originally went looking to buy. Arikkah was very friendly and her attention to the details we may want or need to know was much appreciated.

Angela was informative and fun to work with, making our purchasing easy and enjoyable.

Ray was great to work with! He was patient with my indecisiveness and was clear about the process. 😊

I really like the service that I received and i like the purchase i dif.

Ozzie was very helpful and very thorough in his job. From start to finish he was there even helping us load the chair into our truck. He is an asset to your company. Arikka was pleasant and got the paperwork done quickly

Ray was outstanding to work with! He made sure that we were taken care of and that I would have my new bed in the time frame I need it, all the other stores seemed to want to sell me alternative beds that were far less quality with less comfort just to make a sale. Ray was truly a pleasure to work with as well as the manager and desk staff completing my sale! Thank you Ashley Furniture of Lansing for having an amazing staff!!

Ray is absolutely amazing! We had the best experience working with him! The Store manager really helped us out after feeling defeated from shopping around other places, we left with the biggest smiles on our faces after finding the perfect mattress! Thank you to all your excellent team members for making our day!

Scott was awesome he listened carefully to what I wanted and directed me in the right directions. He was patient and didn’t pressure me into deciding. He was knowledgeable in what he does and I could tell he really liked what he does too. I would direct Scott and Ashley furniture with all my friends. Can’t wait until my furniture comes.

Friendly staff, good selection at reasonable prices

It’s a great place to shop

It was overwhelming, at first, because I was pre-approved online through Synchrony, for $1,000, but denied in the store. Then Corey hooked me up with Snap Finance and got me approved for $3,500 and I ended up getting not only a couch, but the entire living room collection, like I wanted. He was also very friendly and accommodating, giving me water and soda, while I waited.

Ozzie is the man and he knows his stuffs. Great experience with him and will recommend anyone to him anyday

Caty was so helpful. I enjoyed doing sales with her and would buy furniture from her again

Kady was wonderful and helped us with sales. Anyone willing to buy stuff here, please ask for Kady and you will have great buying experience.

Picked up my furniture, assembled it at home and the configuration was wrong when I specifically told Lara that I wanted the corner chaise on the left. Had to drive the sofa back to warehouse and now have to wait for a new one that is on back order. They reorder the the sofa and it came in damaged. Now have to wait another 4 weeks. This place is a joke. What a hassle. Stay away!!

Corey was so very nice and not pushy at all. Will recommend him to family and friends. Thank you

Dameyon was great to work with very professional and wonderful to work with.

Store staff: 4/5 Delivery team: 0/5 I was greeted by a salesperson when I entered the store, and she helped me find a mattress and box spring that I loved. I was waiting on my new card to come in the mail, so I didn’t make my purchase right then. I called later and ordered over the phone with the information that the salesperson had written down for me about the products. Unfortunately, I wasn’t told that ordering over the phone would delay delivery. I called on a Wednesday or Thursday, and they said they couldn’t deliver until the following Tuesday because they had to make sure the charge went through. This didn’t work for me because I was sleeping on a cot at the time, and I had expected quicker delivery times, what with the $1,100 price tag. I was also disappointed that I hadn’t been told that I could have paid in person to speed up the process. That would have been no problem for me to do, but they had encouraged me to order over the phone instead of coming in after work right before they closed. It seemed they didn’t want to stay late for me. I really wish they had told me the full story and then given me the choice to come in or order over the phone, instead of pushing for the phone order. My salesperson and the manager tried very hard to get me delivery earlier than the Tuesday quoted, but it ended up not even being delivered on Tuesday. The delivery team kept scheduling delivery for times that I had already told them I would be at work and unable to take delivery. I had to call and/or text multiple people many times to cancel and change delivery times. It was pretty stressful. The manager would say one thing, then someone from the delivery team would confirm it. Then I’d get a text from the delivery team giving a completely different time, and it was always a time when I had already said I wasn’t going to be able to be home. I grew increasingly frustrated with the situation and eventually cancelled my order by telling my salesperson. My salesperson did not tell me that I had to cancel my order in person until several days later, when I asked her when I could expect the charge to be reversed on my card. I am disappointed that I was not told this sooner. So I went into the store, and the staff was very nice. They apologized for my experience and tried to make the cancellation process easy. However, I did have to stand there for about 20 minutes while they figured things out. It should have been pretty straightforward, but there were issues with finding the right people to sign, and also with printing the thing I was meant to sign. All in all, this was a huge hassle that was all for nothing. I ended up buying a hybrid mattress in a box from Amazon, and it arrived the very next day. Why didn’t I do that first? It’s a fine mattress, and I didn’t have to deal with any garbage. Ashley needs to change their delivery provider. Their current delivery team is incompetent.

Corey went above and beyond to make sure we were taken care of. Highly recommend the store and the service provided.

Knowledgeable, friendly service! Thank you dameyon and arikkah!!

Tyler did an amazing job. Extremely helpful.

Excellent service from everyone@

Friendly, informative staff. No pressure sales

Great with helping me with pricing and finding what I was looking for.

Lara was very helpful! Greeted with a smile. Knew what i wanted and Ed the manager was kind and accommodating. Great store! Great people!

Walked into Ashley furniture looking for a couch, Dameyon was there to greet us and helped us find some couches we had our eye on online. He was very helpful and friendly and was there to answer any questions we had without feeling too pushy into making a sale. Overall a very pleasant experience.

Very friendly and felt like she listened to our needs with no pressure to buy.

Very friendly and transparent; veteran focused and friendly as well. Not pushy, but looked to provide what you are really looking for. Suggested lower priced items that met your needs.

Scott B. Was fantastic. Not pushy and super cool. I was torn between Ashley and another store. Even though the other place was slightly cheaper, this was a better couch. Honestly, we also decided to go with Ashely because Scott was so dang cool!

Ken and Nick from the Saginaw hwy store were absolutely amazing and got us done fast! They knew what we were looking for despite us being unsure and just letting him know what the “vibe” is. Super happy.

Our salesman, Scott helped us find what we were looking for. He was not pushy.

Ray was so helpful and made everything so easy. We really appreciated him. We found prices and financing to be great as well.

They were very helpful and they did an excellent job of giving us a great deal and Earning our business

It was a good experience. I was greeted right away by Hodan and she was able to help me select a beautiful set that I wasn’t expecting to find. The service was exceptional.

Scott was able to get us a great deal on our items and showed us great customer service.

Dameyen is a great Mgr and sales person. He was freindle,knowledgeable and listen to what we wanted. He is a great asset to Ashley. Having bought furniture before from Ashley he was by far the best person in the entire company we have dealt with. We have bought furniture in Las Vegas and California,

Very pleasant, good product knowledge and allowed plenty of time to make decision without being pushy.

Everyone was so nice and they made my shopping experience easy!

I'm not really sure what was happening the day I visited. 1. The store is way too cluttered and overdone. 2. Why the crazy music? 3. Why were there so many "workers" in the store being disruptive? 4. Limited number of reclining sectionals. In fact, that would be ZERO! 5. GREAT, no pushy salesperson, but come on! No help at all????? Crazy. 6. We went to Bob's and had 10/10 treatment.

Helped me find exactly what a needed in a timely matter. And set everything up so I can get it all after closing on my new home. Should definitely replace the complementary water with an open Bar though.

Great price, great experience w Ozzie.

We enjoyed dealing with Scott. Pleasant, informative, and easy to work with. A good experience overall.

Ken was very helpfully and knowledgeable to make sure I got the right mattress fit!

Great in store services. Delivery services great!

Ray was extremely helpful when it came to picking out our new living room furniture. He took the time to listen to our needs and help us choose the right size sectional for the space. The experience was fast, easy, and fun! We really appreciate his time and look forward to enjoying our new purchase!!

Tyler was great! Really kind and low energy. He helped us find the couch I looked at online and matched the online sale price as well! Also anyone who see's this today, huge deal going on at Ashley's! No sales tax on top of some awesome savings deals! Very satisfied

Nick our sales rep was wonderful! Store was beautiful and impressive. Everyone was welcoming and attentive

I have to say Ray was great! He worked with me to find exactly what I was looking for. He made this experience most enjoyable. Arikkah was very pleasant and professional as she helped with my paperwork. Looking forward to going back so Ray can help me again.

Tyler was very personable freindly and helpful.

He was very nice and accommodating!!

Kady was friendly & very helpful.

Excellent salesman. Super friendly, not pushy & seemed to know the mattress bussiness very well. I liked his honesty! Highly recommend & we'll see hpw the new mattress works out. Waiting on delivery.

We came in with a specific couch in mind, although there wasn’t the exact couch on the floor, Ozzy showed us a similar couch. He got us a better price than the online pricing, the financing was easy and fast!

An amazing experience. Bought a new mattress and Ray was extremely helpful. I have to say Ashley furniture is a great place to shop.

Scott was very professional and knowledgeable about what was in the store. He also knew what I might like after i told him what I was looking for . When you’re in Ashley Store on Saginaw hwy ask for Scott! He did an awesome job!!

I knew what I was looking for, she showed me what they had in stock and what had to be ordered, no high pressure sales, love it.

Exceptional experience with Scott and Kendall

Very poor delivery promises. Spent $1500 on a sofa and waited 3 weeks for attempted delivery. Canceling.

Fast and easy to deal with, great prices. Ray was super friendly not pushy and knowledgeable and Arikkah was super nice and detailed at checkout! Thank you all will be back to buy again.

Our Sales rep "Nick" was very friendly, and courteous, couldn't have asked for a better shopping experience.

I just bought a pillow here but everyone was very nice and helpful.

Dameyon was a great help and easy to talk to!

Had a great experience with Ashley store and the service that was given.

Ozzie is a great sales person.

Excellent customer service

Great to work with Hodan. Made us feel important, didn't rush us and was an overall great person to work with!

Lara was absolutely amazing. So helpful and very professional. We will definitely be back soon

Holdan was excellent! So very helpful and kind. ☺️

Dameyon was fantastic! Great communication on his side and no false promises!

Ray was very helpful in my decision to buy a new sofa and chair.

Scott and Arikka were amazing. They helped me with everything and answered all my questions. The customer service was great.

Best services you can get from Dameyon 10/10 recommend him for all my services and future home purchases

Scott was amazing! We got what we wanted at a great price and he was very informative and helpful!

Beautiful store, excellent customer service. Ed was amazing i recommend this location.

Excellent Customer Service! Ray is very knowledgeable, friendly and professional. I will continue to shop at Ashley Furniture.

Great experience, shout out to Sales Rep Scott and CSR Arikkah!

Excellent mattress buying experience working with Nick!

Very good people

Ray was helpful and kind. Made my experience of buying my new furniture very easy and even fun! He wasn’t pushy. He was knowledgeable and I would definitely want his help in the future!

Great customer service and was able to take a couch & loveseat home the same day.

My experience at the store was great! Friendly and helpful staff. Can’t wait for my couch to arrive, and I hope it will perform as well as the in-store experience did!

Kady was the BEST! Great service, knowledgeable, and friendly. Thank you!

Nick was very helpful. He wasn't overly aggressive, and allowed us to explore and decide what we wanted. In the process of deciding what we wanted, he was informative in helping us make our decision. I would recommend Ashley's furniture store, and when you go there, ask for Nick.

Lara was great not all over us let us look and decide and Arikkah was also great overall it was a great experience

Laura was very professional and helpful

I had another great experience here and Ozzie was patient and made it easy to find what I needed

Amazing service!! So helpful and matched another stores price, will definitely be back!!

Nick was awesome to work with. Very informative! I’m sure I’ll work with him again should I need anymore furniture.

Good service and inviting environment

Lara was amazing. She listened to what I needed and showed me many options. Couldn't have asked for a better experience

Lara was extremely helpful and went above and beyond.

Customer service in store with Lara was great. Once they got our money there was absolutely no communication. Told we'd have it 4or 5 days no call I finally called to find out it would be another 3 weeks. I will not be back!!!

Great experience. Hodan was awesome.

We came in to see a sectional that we found online. Tyler was super helpful and gave us a great deal - much better than the price online! Very accommodating staff and we had a great experience.

Our salesman Nick was great. Very informative but low key, we appreciated it.

Tyler is knowledgeable about their products and gave us a great deal on the recliner sofa we purchased. We appreciated his assistance very much!!

These guys worked real hard to help me out when I needed it I highly recommend this company

Corey was great sales person. He was very informative, but not pushy. He followed up with us after our first visit. Corey was enjoyable to work with.

The floor manager and sales team were great. Only reason to knock it down some stars is the delivery. It’s a massive pain to get things delivered

I am very happy with my purchase experience. Damion gave 110% to help me find an option that fit my room. Ray my salesman and Arikkah CSR made the whole experience easy.

Kady is fantastic to work with, 10/10 would recommend working with her at Ashley.

Kudos to Hodan for being such an awesome, kindhearted and professional employee!!! She is a blessing to your company. She did not pressure me on any sales and she was very patient with me making my decision on what furniture that I should purchase❤️🙏🏾. May God bestow a plethora of blessing upon Mr George🙏🏾. Also, Miss Aleah was was so courteous and professional.!!👍🏾. I will return and continue to shop with Ashley's.👍🏾🙌🏾💯

Malik provided excellent customer service. Very impressed.

Absolutely the best customer service experience I've had in a long time. These guys are great. Shout out to Scott and Ed for taking the time with us. Highly recommend!

Was very helpful, ready to listen and patient. Made the whole process stress free!

Corey was very helpful and not pushing like most furniture salesman can be.

The experience we had buying furniture from the Lansing Ashley store was awesome made possible by our sales person Malik who never pressured us or hovered over us which was so nice. Malik was positive, kind and informative. Arikkah also made the paperwork easy and was very kind. Ed the manager of the store made sure we were getting the service we needed. Everyone also help each other which was nice to see. Would highly recommend this store.

I felt Malik was dedicated to helping me chose my home furnishing needs. Malik took time with me, and I did not feel rushed. It was a good shopping experience. Ashley has beautiful furniture.

Cory was awesome very helpful and personable. He deserves a raise.

Lovely sales lady willing to help anyway she could. Great experience. Will go back for more furniture once I make my final move

Salesman Ozzie was amazing. Very knowledgeable friendly and easy to work with. Damien was also superb as well as the young lady who entered the order. Very professional crew!!

They were great more than helpful

Scott was super helpful!

I needed to order some barstools and Scott was able to help me. Unfortunately, I asked for the wrong size and had to return them. Everyone was very helpful. New stools were ordered and the first set returned. I would recommend this store to anyone looking for furniture and excellent customer service.

Very friendly helpful people. Knowledgeable in furniture. Went above and beyond to get us get everything we needed. Definitely recommend and will do business with them again!

Dameyon was very helpful. We found everything we were looking for. He also made sure we stayed within our budget.

Lara is the best. She went over and above to help me find just what I was looking for.

The sales guy was great but the check out process was extremely long. I was paying to buy an ottoman and it felt like it took the amount of time a car sale does when a loan is involved.

Good experience, Scott is a very helpful salesman, not pushy however always available. Pleasant experience and great options of furniture and decor

The salesman Ozzie was very helpful & so nice! My husband really liked him, he knew the answers to all our questions & we really appreciated that, & the store manager Ed was very nice & helpful also. He reminded me of my Uncle Jack eho passed away a few years ago. Ed was so helpful & said if we needed anything in the future to please call him & ask for him. I've never shopped at Ashley's before but have heard excellent things about this store in the past few months so we decided to stop in & see for ourselves, I will definitely recommend this store to my friends & my husband Bryan said he was going to tell his coworkers about it also. Excellent care & staff!

It is a beautiful store, and it has quality products, but the prices are quite high. We found some options, but we could not buy due to the high prices. It may suit some people, so it may be a good idea to visit it. Free parking is available, and parking is available for people with disabilities.

Salesman Cory seemed very knowledgeable & explained different options available he was very helpful & made it easy in making our decisions on what we wanted, we would definitely recommend him to our friends in the future

Amazing shopping experience! Malik was so patient and wonderful.

We had a wonderful experience shopping for new living room furniture! Hodan was so patient with me & helped us choose just the right pieces. We appreciated her help very much!

Corey gave excellent service, I didn’t feel pushed but felt informed. Was even willing to show me other options comparable to the item I was looking at. I will definitely be back to buy because of Corey.

He was amazing appreciate him helping me find the perfect couch.

Very helpful staff, particularly Hodan. Good deals with comfortable furniture

Ray was a pleasure to work with. He guided me through the furniture buying process & was not pushy with trying to make a sale. He was genuine & patient & helped me find furniture that I can love for years to come.

Kady was extremely helpful and courteous. We were happy to find exactly what we were looking for.

Salesman was extremely knowledgeable and helpful.

Great customer service! Very friendly and helpful with finding exactly what I needed to order. Great experience!

Lara was great to work with.

Hodan was very helpful during my experience. I appreciated how attentive and efficient she was, made the process easy and relaxed.

Ray was awesome. He gave us all the information we needed on the mattress that we wanted. He was very knowledgeable about the product and was a pleasure to work with.

Sales rep (Ozzie) was helpful without being pushy, well informed about the item(s) we were interested in, and a careful listener to our comments and questions.

Lara was very pleasant and knowledgeable.

Ray was great. No pressure. Very informative. We enjoyed the experience so far. Beds being delivered in a few days. Rene was quick with the paperwork and even smiled at my jokes.

We stopped in to look at adjustable beds. Our sales person; Tyler was very knowledgeable. We couldn’t believe it was only his second day on the job. We bought a queen size Temper Mattress, adjustable base, purple pillow and mattress cover.

Ozzie helped us in every way possible. Made it easy. Got me financed. And we walked out in less than hour with a new purple bed! Getting delivered today. Thanks Ozzie!

Great help

Thank you Malik for your help with showing us selections of sofa and recliners and exploring payment options that best suites us.

Very helpful and friendly staff. Very nice store. Lots of variety and beautiful furniture and accent pieces.

Nick was the best! The set i was interested in was not on the floor so Nick had it pulled and sent from the warehouse so we could see it, sit on it and to make sure we liked it!! Excellent customer service!! PS... We loved it and bought it!

We were in and out fast. Ray was very helpful in finding us exactly what we were looking for and all was fairly priced.

Everyone was very friendly and helpful.

Okay.

Absolutely amazing experience! Everyone was so helpful and accommodating. Would definitely come back! Ray and Arikkah were the best!

Nick is cool and nice. I dont recall the other peoples names but the lady and older guy at the sales desk were also nice and helpful.

Stopped in to Ashley Homestore in Lansing Mi. to check out livingroom sets and we were greeted at the door by Cory. He told us to look around and he would catch up with us soon to see if he could help us with anything. He was very professional, friendly and helpful. As a result, we ended up purchasing a new modular livingroom set, diningroom set and a desk for my granddaughters room. Great place to shop for furniture and the staff is great as well!!!

Always very friendly and professional. Listened to what my needs were and found exactly what I wanted.

The salesperson was only interested in the sale. No customer service at all. Not even a thank you for the purchase. Will be my last time shopping here. Update: I received a phone call from the General Manager apologizing for the experience I had. He asked me to come to the store and they would try to make the experience better. We arrived at the store and was greeted by the gentleman at the front, then again by the District Manager. In short, this management team went above and beyond to ensure our experience was excellent. We will definitely be back.

Dameyon was very helpful throughout the entire process of purchasing our new living room/dining room set. I highly recommend Ashley!

Lara was very helpful with helping me to make my selections! She was patient and didn't rush me as I looked at several different options (some more than once) before choosing. Excited to receive my purchases and hoping the good customer service continues! Thank you Lara!

Dameyon was so helpful, once I told home what I was looking for and the time frame he was willing to check stock and even push for a expedited delivery. Rene was efficient in providing all the documents I needed. Thanks!!

Amazing service, very helpful staff

Great store with many different items to choose from. Our salesperson, Ray, and CSR, Rene, were extremely knowledgeable and helpful. Recommend visiting this store when you are in need of new furniture. We will!

They were very helpful and will to assist us in getting our new couch. Very thankful for how helpful they were to get us our new couch fast and with such ease.

Was nice an very helpful 😊

Ozzie and Michelle were were very helpful and accommodating.

We found exactly what we wanted, and the price was even less than posted.

They don’t stand by their stuff. Go next door to Big Lots and get the same quality for a lot cheaper. I bought a recliner in August ‘22 for about $900 (including the extended warranty). 9 months later the chair fell apart. Ashley was actually great about sending a technician out to look at it, but he could not fix it on the spot. A few days later Ashley notified me that it would have to be handled by the extended warranty company, which resulted in another month+ before I could get my chair fixed. Buying experience wasn’t bad, price was mediocre, and quality was substandard. Add that the company not standing by their product, and I would recommend you go elsewhere.

Great service. Great furniture. Go to Ashley to have a great experience!

Friendly helpful service.

Ozzie was great to work with. Very personable and knowledgeable about the mattresses we were interested in.

Kady is amazing! Exceeded all expectations. I have already referred a friend there as well! Keep up the good work!!

Lara was extremely nice to work with. She gave us space when we discussed as a family and gave us an awesome price.

Lara was knowledgeable and helpful in getting us what we wanted at a reasonable price

Salesman Dameyon is awesome! Go see him and he will take care of you. Great experience!!

Wonderful customer service! No pushy sale tactics either. Very knowledgeable too. Would definitely come back!

Helpjul but not suffocating

Very happy with services i received.

The further we bought was very nice and comfortable and the employ that helped me was Ray and he was nice and very helpful he showed me and my family around and helped me pick the couch the fits me and my house and I’m very happy with it thank you so much 💕

Ozzi was great to work with and I was able to purchase everything I went in for! Great experience!

Dameyon was extremely helpful! Everything was so quick and painless!!! We’ll be back!! Prices were great!!!

Ray was SO nice. He's clearly knowledgeable about items available. He got us a great deal. He was also SO friendly. Definitely recommend you do your business with him, you can't go wrong!!

Ray and Ed made my experience at Ashley Furniture very enjoyable and easy! They were both very knowledgeable and made it stress free. I will definitely be coming back in the future. Be sure to ask for them!

Lara was courteous and helpful. Not overbearing or pushy like some sales people can be. Made suggestions but didn't try to oversell.

Corey was awesome and walked us through all of the options that fit what we were looking for. We left with exactly what we were after as well as ideas for the future. Thank you!

Dameyon was super helpful in finding a good deal on furniture for our daughters college apartment.

Hodan & Arikkah were excellent help! I had an idea of what I was looking for, but Hodan helped me find the exact items. Arikkah processed my whole order and made the whole experience pleasant & painless. I will recommend them to friends & family for their future purchases and will return for my own future needs.

Scott was very helpful and professional.

Scott was very personable.

Kady was able to give us a great deal on a couch/loveseat combo. Will be coming back for future furniture purchases.

Took a full month to deliver, which is understandable since I ordered online. However, delivery went to the completely wrong apartment complex, despite me telling two different staff members when scheduling that the GPS would take them to the wrong place. I told both people how to correct the problem and get to the right place and both people assured me they would document it and make sure the drivers knew. When the driver called and said he was here, and he wasn't, I told him he might be at the wrong building, but there was a language barrier and he didn't understand. He literally hung up on me, thinking I'd be right down to let them in. I had to actually drive to where they were and have them follow me in my car to my complex. On top of that, they were rough with my furniture and literally threw the cardboard and packaging all over the place (they did clean it up afterwards). Very unprofessional and I had to pay $150 for "no hassle" delivery. The other option was to deliver to my doorstep so I (a single woman) could carry the love seat up the stairs myself. Absolutely ridiculous. I was warned by two friends not to shop at Ashley, but I did anyway because of the wide selection. Moving forward, I won't shop here again, and will pass on the warning to others.

I had two salesmen help me which was Ray and Ozzy and they both were very knowledgeable and helpful and I did not feel pressured at all and the store manager Ed greeted me and also helped during the sale. I would recommend them !

Ray helped us out both times that we went into the store and he was very attentive and made sure to acknowledge what we were looking for!! He definitely is the reason we went back!

A helpful service friendly atmosphere thank you so much.

Malik is the man would gladly do business with him again

Lara was very patient and helpful.

Ray was great to work with we needed all new furniture for our new house and he was able to keep us under budget!

Lara was great. Very friendly and efficient staff

Corey was very helpful in answering our many questions about various items throughout the store and was very patient with our children who were with us. Every question I had, if he didn’t already know it, he had the answer for us quickly. We ultimately decided to purchase because of Corey.

Ray was brilliant! Amazing service:)

Our sales associate, Ozzie, was very helpful and friendly. He was more than happy to help us with exactly what we were looking for.

Great experience. Greeted immediately by Damian and he was extremely friendly and helpful. We came in an hour before closing and we were still treated with patience and kindness. We had been shopping around different stores for a while and could have gotten a couch anywhere, but our experience with Damian made all the difference in deciding to purchase from Ashley.

Definitely has a good selection to choose from. I originally ordered a sectional couch that ended up being too big for my living room and they had no issues with immediately letting me cancel the order and choose another item that would fit the room. The 72 months with 0% interest is also an amazing help financially

They were very helpful and got me a great deal!

Haven't received call on delivery date yet!

Great service !

Easy to work with and was satisfied with my experience with the sales rep Hodan and CSR Arikkah.

We had very excellent experience with everyone there. They made sure we were taking care of. Made sure got what we needed.

Dameyon Moore gave us an excellent experience while picking out a new bed set and mattress. So excited for everything to arrive. Overall a really positive shopping experience

Scott helped make my first actual furniture store purchase completely painless. He took the time to make sure I got exactly what I was looking for. 10/10, will definitely be giving him and Ashley Homestore my repeat business.

Was very easy to find what I needed! Dameyon was very helpful answering all my questions.

Dameyon is fantastic! Go see him and he will definitely help you get what you need.

First time there. I pretty much knew what I wanted (new bed). Nice staff (Scott helped me), good selection of mattresses, would buy from there again.

Dameyon was very helpful and made us feel very comfortable after going over the payment plans and getting us the best deal on our newly ordered couch and coffee table! He was very thorough in explaining to us, (new furniture buyers) how easy and affordable it would be without breaking our bank. GET THIS MAN A RAISE! 😊

Very quick and easy process.

We came in to look at furniture for our new home. Kady went above and beyond our expectations and by doing so has earned our loyalty to Ashley. She was quick to greet us and enthusiastically sincere to assist us, gave us a quick overview about Ashley furniture, allowed us space to look around, yet was always nearby as soon as we had questions. We didn't intend to look at mattresses but fell in love with one as Kady showed us our options, different features, financing, etc. Besides being very knowledgeable, Kady was personable without being personal and comfortable to work with. Outstanding service and wonderful experience. Well done, KADY!

Malik is the man! All the staff were very friendly and he took great care of us!

Working with Dameyon and CSR Arikkah is ease and always try to give best deal and required product! I would recommend Ashley!

Loved looking around in the store as they have it set up like a real home...with the similar styles in a grouping. Also saleslady Lara was very pleasant and professional!Quinn helped me at checkout and made everything smooth! Can't wait to go back!!

Ray was amazing. Gave me time to look but also made sure he was there for all my questions.He went beyond as my sales representative, was very nice and helpful

Nice store. Great selection. Friendly and helpful sales staff. Ozzie was a great help with our purchase. Manager, Ed was excellent. Went above and beyond. We look forward to our purchase.

The young man was great he try will hard I thank him

Nice selection of couches and found one I liked. Sales people not to pushy.

Corey was very nice and helpful.

Our salesman ray was extremely friendly. Not pushy at lot. Helped me find the mattress that I will be enjoying and loving for a very long time. Thank you Ray.

Very nice furniture and helpful sales people. Price match their website price before you purchase something. Payed 50 more for a sofa than their online price was listed. All in all, still a good deal for a great sofa.

Friendly staff and beautiful location. All staff are extremely helpful and treat you very kind. Scott helped us with our purchase of couch and loveseat. I couldn't for a better person to help us out! Thanks Scott. Thanks Ashley for my second time around buying furniture. I will only purchase furniture from this store.

Bought a mattress. Ray was patient, let me try multiple mattresses multiple times to make sure I was finding what I really wanted.

Ed could not have been more helpful and kind. Ed created a no pressure environment and was not your typical salesperson. He went above and beyond to help us find exactly what we were looking for. I will only ask for Ed at the Lansing W. Saginaw location.

Customer Service leaves a lot to be desired. Went in the store 6/19 to purchase a mattress instead of online. Was told it would be about two days it is now 6/23 no mattress and they forget to send it. Excuse it was a new person. Receipt clearly says ready for delivery. I would have it had I ordered one online. POOR CUSTOMER SERVICE.

Corey was very patient with us and very informative.

Lara and Kendall were extremely helpful with our purchase of a new dining table!! Thank you!!

Scott and Arikkah were great

Very pleasant to work with salesman- dad is happy to be getting a chair that he doesn't have to struggle getting out of. Thank you. Ed

Ed was professional and very helpful. He clearly explained the differences in the mattresses I was considering. He suggested an Ease frame for me so I can raise and lower the foot and head of the bed. I’m very grateful to know about this option and look forward to using it.

Best part about Ashley‘s furniture, you walk in they greet! you can walk around till you find what you like-you’ll look up and there’s a sales person “Ray Gedeon”willing and ready to help you out. I found an amazing dining room very happy with my choice no one rushes you ❤️ they let you sit back and make a decision! A definite place to shop again, and again. Thank you, Ashley furniture for my beautiful dining room set.❤️

Thanks for all help and kindness that I found it in Ashley store Lansing MI, special from Ed he is amazing guy in all words of meaning and Malik, Quinn…. I know Ashley store from my home town (Jordan) it’s the best furniture store and it’s famous .. and the quality and materials are the best… I buy all what I need for my living room and next time will be for my bedroom Thanks Ashley And thanks again for your help Ed

I bought a bed from Ashley’s an I needed to order a new bracket an the lady in the store advised me she can’t order me a metal bracket if I don’t purchase something from that particular store

Very awesome working I just want to thank you again for your help and support 👍🏾😊

Corey told me I Got You I Got You I'm gonna get you into something nice well he sure did and got me a purple pillow and tickets to Orlando. Corey when I pay this set Paid off I will be back. Ashley will get all my bisiness!!!

I had the most wonderful shopping experience at Ashley’s. Ray (sales representative) helped me from start to finished. He was such a great listener, he helped me find the most beautiful and affordable furniture for my living room space. Quinn closed out my sale she was super nice and sweet. I can’t wait for my next purchase!

I was glad to meet Scott and learn about different mattresses. I did not feel pressured, and had my all questions answered, and ended with a good deal!

Scott was very attentive and focused on what I was looking for. I didn’t think that I would find a breakfast table but he helped. I purchased the perfect table and he ensures that I got the floor model. That was the last one and in excellent shape. His team wrapped the table up and loaded it on the truck with the stools and it was perfect! Thank you Ashley furniture and Scott!

Great experience very helpful

Dameyon Moore was an excellent salesperson. We truly appreciated his professional approach and style.

They have a large collection of every furniture and there were offers too on those. The salesmen were in no hurry to sell the items and gave us enough time and information to make decision. The delivery was on time and smooth.

Scott was very helpful. He was very knowledgeable about the products and let me take time in making a decision. The financing process was a breeze.

Nice place to buy furniture also lot of models.

I’m glad that Ray greeted me and my family when we entered the store,Ray explained the type of mattress, and I was impressed with his Patience great service & I had to buy the bed & I will be buying more from Ashley’s Ray is a good salesman.

Dameyon was awesome extremely knowledgeable and informative about all the products we were looking at and at a few things we hadn't planned on looking at. No high pressure follow you around typical furniture store tactics here. Just friendly, good knowledgeable service and great Memorial day sale prices. I'd recommend Ashley Furniture and Dameyon to anyone looking for home furnishings.

Ashley store W. Saginaw, Lansing staff are great people. Kudos to Hodan and Kendal.

Ozzie is a great salesperson

Had a great experience with Scott at Ashley. He was available, never pushy, and made sure we had all the info we needed to make the right purchase.

My sales Reps, Hodan and Scott were awesome and very patient with me.

Dameyon was very helpful with good information. He did not pressure me to buy which is why I bought from your store!

Great experience purching a full home package today.

Wonderful, friendly, and helpful staff. Will purchase more items in the future.

I had a wonderful experience and I would highly recommended this business to others.

Great service! Dameyon was wonderful helping my mom select a recliner

We walked in and had exactly what we wanted in mind, Ray was very accommodating and took us right to the product we were interested in seeing. He was honest and easy to work with, he did not try to push us into anything which we really appreciated! Quinn did our checkout and was so friendly and professional! This is the second purchase we made at this location and we have been very satisfied both times.

Ed always makes my experience nice with Ashley’s.

Ozzie did a fantastic job getting us a price we could afford….

Everything was so easy from placing the order over the phone to pickup. Aryian was super helpful and answered all my questions and made sure everything was organized and ready to go! Will definitely shop here again.

Painless and knowledgeable staff

I worked with Kady Lynn to purchase a mattress. Kady was very helpful. She asked about my sleeping habits and helped with my back issues. There was no pressure and I there for approximately 45 minutes before making a decision. Kady was very helpful and a pleasure to work with!

Ozzie was very friendly and helpful. He was able to get us what we wanted at a great price.

Thanks to Hodan, she helped me find furniture that fit my exact taste and for an amazing deal! Her and my CSR Aryian got me together quick! thank you!

Very nice experience. I went to the store just to look at accessories. I really liked the way, they gave me space and let me take my time to take it all in. I did find something I loved. All the staff was super friendly. Carole F.

Dameyon was very helpful throughout our buying experience. He was great!

Ray helped guide me through my first time big furniture purchase. He was very honest and didn't try to give me the run-around. Appreciated his help very much. Will be coming back for future home purchases :)

Great experience for shopping for the he house. Usually people try to run up on us trying to get us to buy stuff and not let us breathe. With Corey it was just that lol. But he did it with ease. He literally walked with us and talked with us and not just about furniture but life. I didn't know thus man from anything but we could relate. He listened to us and and was like if you don't like it your not hurting my feelings. He showed us things based on what we said. We weren't going to buy anything just browse and shop around. Guess what joke was on us and because of his excellent customer service we bought bedroom and living room furniture. The greatest thing about everything he gave us great deal with the assistance of his manager. This man was sent ffrom the heavens above. Ashley, appreciate this man at what he does. He goes above and beyond. I feel like I got more than a salesman, I got a friend. I got his card and number, and I will definitely be checking on him.

Malik was helpful when selecting our first new couches. Brought the kids waters and gave them snacks. Even with all three of them being a little hectic it turned out to be a good experience. Spent almost triple what we intended but we are happy with the selection. Also got us a discount, and a free vacation! Definitely recommend this store and Malik! Left originally a 5 star because of the rep, gonna drop it now because the lack of cooperation since purchase. Still haven’t gotten that “vacation”, was supposed to come with delivery along with other documentation, they left nothing. Spoke to three different people, all told me they would get it to me, mail it to me etc. almost 2 months later still nothing. Pretty sure it’s just a sales tactic to get you to spend more. Won’t be returning, other than the sales team customer service is horrible after you buy

Very helpful at finding exactly what we wanted at a reasonable price.

My visit to Ashley was a great experience . Scott was very helpful. Very knowledgeable. He was very patient with me to help me make sure that I made the right purchase that I would be very satisfied with.

I loved shopping at Ashley. They had everything we wanted and more. Everyone was pleasant and friendly.

Malik was very friendly and helpful. :)

They let me do it my way. If you want to know the details, go in and ask for Corey.

I have always been a Ashley Furniture fan, but I came in to get a love seat, a mattress and a bed. Ed was absolutely wonderful; he let me take my time and select exactly what I wanted. Perfect Salesman! Thanks Ashley Furniture!

Great experience all the way around. Find Corey and he will take great care of you.

Great customer service.

Corey was very helpful. I have no complaints.

Was very happy with my experience in buying a new sectional. Zuzu was very big help and very attentive, and gave us the time to look and think with out pushing. James new alot of each brand and gave good advise. All in all I recommend checking out there selection.

Ray was super helpful and assisted us with buying a new bed and frame. He made the experience fun and we'll definitely be going back!

Ed was very professional and informative. I found his expertise very helpful in making my decision for a new couch.

We went into the Lansing Ashley store to match a couch that was bought there 2 years ago. Sales rep Lara and CSR Arikkah did an excellent job in helping us to find a perfect match in a reclining love seat and chair to our couch. They were both very personable and provided great customer service!

Had a great experience when we came in to Ashley Store. Corey and Aryian were both so nice! Will be going back in the furniture!

Corey was wonderful, helped me find exactly what I wanted. Quick, easy, and great service!

We had an amazing experience at this store. Ed Gedeon our salesman was absolutely amazing and so helpful. We will definitely be back in the future to purchase more furniture.

Loved the atmosphere and salesman.

Very helpful, and showed us online of all the different color options for what we were looking at.

Dameyon was very helpful and knowledgeable about my purchase. Great personality. Did a great job with my order. The CSR Arikkah was very courteous.

Ed is amazing at sales ! Me, family and friends always go to Ed at Ashley home store to find our dream furniture and Ed always has the answer! Thank you so much!!

From the moment I walked into the store and she said hello, Hodan was absolutely awesome! She helped me so much shopping new furniture for my new apartment while nerding out to the music playing overhead. She was absolutely great! Big props to store manager Kendall for making it smooth and Aryian for bringing it all together and putting a bow on it.

The sales lady, Lara, did a fantastic job of showing us what we were looking for several times over and giving us a price on each. We settled on what we think will be a great piece of furniture but that remains to be seen as we await delivery.

I can’t say enough great things about Ray the sales agent and Rene the CSR. Ray went above and beyond to get me the information I needed (by phone) since I was 3 hrs away. I gave him the description of the furniture I was interested in and he helped gather everything needed and walked me through the process. I will purchase from Ashley furniture again in the future! These 2 employees were kind and courteous over the phone and did not get frustrated with my numerous questions. Great employees!

Very nice, professional and helped me get what I wanted.

Staff was very friendly and helpful and made us feel very welcomed

Ray was absolutely AMAZING! He helped my husband and I with our multiple purchases. He was patient, kind, and EXTREMELY HELPFUL. THANK YOU RAY!

So many options to choose from

Ed, my sales rep, found exactly what I was looking for. And Aryian promptly processed my order so I was out the door in a reasonable amount of time.

We love our new secional! Maily was amazing helping us put together exactly what I was picturing for our space. We received wonderful service from Maily and Aryian through our entire visit.

Don't buy mattresses from them.

I have had the absolute worst customer service with this company. Within six months, my recliner broke as did the stitching on the seat. I bought the extended warranty and it is an absolute joke. They came out twice to fix it with having the wrong repair items. After that, I was promised twice that they would swap out the recliner for a new one, and it did not happen. I took off work three times to have them come out and they were not able to repair my piece. The experience working with them has been absolutely stressful! I would not recommend them.

Very helpful staff. Was willing to take photos and dimensions of furniture and text information to me. Friendly service.

Ed took care of us very well and had a good experience with everyone at the store

My wife and I just went in to get ideas for furniture in our basement. Our salesman Ed was very helpful and knowledgeable, even showing us pictures of products we were interested in that he and his family members had in their homes. He was able to get us a deal on the couch we wanted that was so far under our budget we decided to get some furniture for our bedroom too. The checkout process was also a breeze thanks to Quinn, who hooked us up with a free vacation to Orlando! I’d recommend this store to anyone and tell them to ask for Ed!

Very good!!

*updating my review* This afternoon I got a call from the manager I origionally spoke with, Kendall. He apologized while not discounting my experiance, and IMO made up for the issues I had. I would give the store another shot. *updating my review* Don’t shop at this store!! I ordered a table and chairs at the beginning of March and paid in full at the time of the purchase. Was told 1-2 weeks for shipping then I could pick it up. An entire month goes by without me hearing anything so I email my sales rep and receive back an email full of typos/no punctuation basically saying she doesn’t know what the hold up is. So I decide to just call and speak to a manager about it and he says he’s sorry for the inconvenience but shipping takes 4 weeks so I was told the wrong information. He sent me a gift card in the mail and said that when my items arrive that he will have them assembled for me. I thanked him and went on my way. Finally a week later my items arrive so I call ahead the day of to schedule a pick up and to confirm that my items would be assembled. I was assured they would be. I get there and they are not assembled and 3 out of 5 chairs are not the color I ordered. So I all the store again, speak to a different manager. He apologizes but acts like he doesn’t know what I’m talking about when I mention the items should have been assembled. After some back and forth he says when my last three chairs arrive he will have the assembled and delivered to my house. That was now 5 days ago, I called this morning again to follow up and am told my chairs are in the warehouse just waiting to be picked up but that all of the managers are out so I’ll have to wait until they are in to talk to them about it. Such a headache and for no reason other than poor communication between the staff at this store. Don’t waste your time, shop elsewhere.

We had been looking for a living room set with very specific criteria for a while. No one seemed to have what we were looking for. Dameyon took the time to find what fit our needs and found that he could order it for us. He took the time to show us one that was the same frame and a different one with the same fabric since they did not have that specific set in store. We ended up ordering it and it was delivered within the estimated time given when we ordered and we are just in love with it! Over all very happy with the experience. PS the white glove delivery was well worth the extra cost.

Scott and Kendall were absolutely amazing. Very knowledgeable and they got us the best deal possible. Ashley furniture will now be our go to place! We left there very happy!

All I have to say is Ed is the BEST..HANDS DOWN!!!

Great experience with Lara! She was helpful and not pushy.

Fantastic customer service helped me find exactly what I wanted and worked out a fantastic deal!

Really friendly and helpful staff!

Friendly and professional. Got the best deal possible thanks to Ed!

Love the selection and staff!

Ozzy was the best. Very professional, good demeanor and very knowageable. Followed up well and treated us as family. He should be the owner of Ashley!!

Some the best Service I’ve every experienced. Very helpful and professional. My Sales Rep. Hodan and Cashier Quinn are A1. I Definitely recommend asking for them when you come inside of Ashley’s.

This is the second time I have ordered furniture from Ashley and I have enjoyed the experience both times. Dameyon was very helpful and everything went smoothly from start to finish.

Ed was very personable and really truly cares about his guests having a good experience!

Friendly staff with great customer service. Reasonable prices for nice furniture. Will be back to purchase more in the future!

Dameyon greeted my husband and I as we entered the store, and professionally offered his service. As we browsed the store, he noticed we were interested in a bed frame. Using a soft approach sales pitch he explains the price and color choices. The bed frame was just what I wanted. Dameyon gave us an offer we couldn’t refuse. We would have been happy to give more business to Ashley Furniture if they carried Nectar Hybrid mattresses because Dameyon was an excellent sales person. Quinn provided friendly and quick service checking out. We look forward to picking up our bed frame Thursday! Thank you, Rosalee Anderson

Kendall and the rest of the staff was very helpful and polite. I highly recommend Ashley Furniture

Ray was very polite and helpful with the mattresses and box springs sales. He showed us all the different choices and explained how each one benefits us. Arikkah the receptionist was also very polite.

A pleasant shopping experience. Ozzie and Arricah were helpful and knowledgeable, but not aggressive. I'll be back.

We had a great experience at Ashley furniture in Lansing. Dameyon and the store manager Kendall were very helpful and made a significant effort to make sure we walked away with a good deal and everything we needed.

Kady directed us to the item we were asking for and left us alone for a minute. (Appreciated that!) She came back to answer questions. The recliner was a good selection for our needs and was nicely priced.

I had a good experience. There was a color matching issue, but they resolved it with no problems.

I had a very fun and great experience with the purchase of my new sectional. Kady was warm, knowledgeable and personable and made the whole experience basically fun!!

My husband and I purchased a end table and larger table and was told 2 to 4 weeks. My husband called after 4 weeks. Were told we had to come in and pay in full before they would ship our things to the Lansing Store nothing was ever said that it had to paid in full... Was told last week it was in Flint and would be here on Tuesday. Called today and they told my husband it was now in Jackson. Now won't be there until Saturday. Not very good communication with your customers. He has called a total of 6 times. And the 4th time they finally told him it needed to paid before it was shipped. Not very happy. Could of just ordered it off Amazon and not had all these problems. Now too see if we get what we paid for on Saturday????

Thanks Ozzie and Quinn for the new mattress!

Kady helped us purchase two chairs!!

Scott was very friendly and attentive and gave us a great deal. The manager also gave us a $100 gift card to use at a later date. Aryian was also very friendly, even after there was an issue with my foe of payment. She walked us through it and we are getting a new sofa soon!

Ed and the entire staff are professionals, they answered questions when asked specific details on our furniture purchase do your self a favor and go shop this store. Top notch customer service and we felt the shopping experience was a pleasant and we were able to shop around with no pressure sales pitches. We will definitely look forward to doing business there in the future.

Dameyon was informative and answered questions without being pushy. Arikkah was informative and answered questions regarding pickup time and place and ensured checked on paperwork so we could easily find it when time came

Seems to have decently made furniture. Sales people helpful but a bit over eager (not as bad as Art Van used to be, but close). Good range in price. Selection was good. Should probably compare here with other stores offerings.

No pressure shopping, Ed was very attentive, kind and knowledgeable! Helped us find just what we were looking for!

Ed was very friendly and helpful, he was able to get us a good price on the sectional we wanted. Rene was quick at ringing us out.

Our sales person, Ray was extremely helpful and didn't pressure us at all. He gave us plenty of time to make our choice, which worked out because we discovered features that we may not have had we been rushed. Thanks for a great experience, we look forward to our next purchase.

Very nice staff. They were very helpful and a great sense of humor

Had some initial issues with the location. Store manager Kendall is a top notch employee. He and customer service manager Ariana helped solve the problem and made me want to purchase even more furniture. My next purchase will be with Ashley.

Ray was helpful

(Translated by Google) House process (Original) Procès teach

We found the perfect sofa for our family after two different visits to the store. Malik was very friendly and asked the right questions. However, he was still learning the process so it took quite a long time to get finalized. Arikkah was great at check out too. Hoden stepped in during the ordering process and she really moved it along. She found two different promotions for us as well. If you spend $3k+ they actually send you on a trip to Vegas or Orlando! The financing option is amazing too - 5 years 0% interest. Thank you to the whole team for making this process easy.

Kady was great and very knowledgeable. She was friendly and made my shopping experience very pleasant. Aryian helped finsih the transaction and get me out the door in a Timely manner. Thank you for the friendly service.

Ed was great

Ms. Hodan was the store representative which worked with us at Ashlley's Furniture Store. Ms. Hodan possesses all the attributes of a wonderful, patient, caring store representative. The Ashley store manager, Mr. Kendall,, whom Ms. Hodan works with is great at giving good customer service as well.

Great place, wonderful people. Buying my new couch was a breeze. Thank you, Lara, for helping me pick out my dream couch!

My sales girl was simply amazing and so was the store manager. Good experience. I will definitely be back.

They don’t tell you the right times I placed a order for my table they said 1-2 weeks I called back after a week there saying now it’s taking 3 weeks to a month

It was a great time with Hodan and she make sure we had everything we asked for Thank you Hodan

Ray and Arikkah were great!!! It was like Ray knew what type of things that I like before I told him anything. Both very helpful, caring and just great people..

Maily and Rene helped me get a few rugs for my new business. They were so helpful and nice. Thank you for all your help!

Kady was the sales rep that helped my mom and I pick out the perfect furniture. She and the Aryian, who cashed me out, were both very kind. I'm glad we came in for Ashley's Orange event last weekend. We got some good deals and found everything we wanted for our home.

Was very pleased with purchase and the energy and effort Dameyon and Lara provided us. Answered all of our questions and went above and beyond. Great customer service. Hope my pick up is just as smooth.

Jeff was great! He was able to assist us with our new furniture purchase! He was not overbearing or pushy. He gave us the time we needed to make our selection and helped us to get the best price possible!!

I had a great experience when making my purchase with Ashley’s Furniture. Malik Windham was the associate that assisted me and he was professional from the beginning to the end.

They gave me the best shopping experience. Ray was so helpful and guided me through different options available.

Ozzie and Rene helped me to pick out and finance a mattress. Very helpful.

(Translated by Google) Excellent attention!! A cozy place. Thank you very much for the gift and the attention of Aryian, very professional. Blessings (Original) Excelente atención!! Un lugar acogedor. Mil gracias por el regalo y la atención de Aryian, muy profesional. Bendiciones

Dameyon was very helpful and knowledgeable! We will definitely be back for our future furniture needs.

Great customer service and knowledge. I had a clear understanding of what I was leasing and at what price. Very satisfied

Great staff and great selection. Thanks for the fast and great help

Very Very fabulous service and pleased with the quality of ozie service

I have always shopped Ashley furniture and received the best customer service. They could give me a big thank you discount. Lol

Ashley furniture store is a great and welcoming furniture store. My salesman Malik was very outgoing and friendly. No pressure to buy anything. He listened to me and my indecisiveness as far as what I wanted. I finally made my decision and he made the buying process very easy and seamless. Have no fear shipping here. Ask for Malik! He’s a great person and very professional. You won’t be disappointed. Thanks again and look forward to doing business again!

I loved the experience of the store and overall process. Ozzie, Malik, and CSR Arikkah were all very knowledgeable. Very nice setup.

Scott was super nice and helpful. I loved his honesty. He took me right to what I wanted without me having to ask . Awesome and quick process . Thank you Scott 🥰

Helped by Scott. Low pressure sales, and really helpful. Breath of fresh air.

He worked with my budget and got me everything I wanted. Thank you so much

Good stuff and very friendly people especially sales representative ED he’s very Acknowledge about what you need also CSR Aryian.

Our sales person Dameyon was very helpful and professional. We are very happy with our purchase.

Kylee was amazing. She was knowledgeable and very pleasant. I told her exactly what I wanted and she delivery on everything. When it came time to see the numbers on paper she was great at explaining everything and answered the many questions I had. Very pleased with my shopping experience. Thanks Kylee 🤗🤗

Ed, my sales person, was awesome. He helped me find exactly what I was looking for and there was zero pressure to purchase. I have used Ashley to furnish multiple rooms in my home, and have been pleased every time with the results..

I had a very nice time shopping with Jake and Chris. This will be my new shopping area, for the things I need and extras. Thank you so much Jake and Chris 🥰

My experience has been absolutely phenomenal! Damyeon salesman and Kendall store manager made sure I found what I came in to purchase Aleah customer service rep was the kindest. she reviewed my order to make sure I had what I choose for myself. Great experience 🦋

Ed Gideon helped us purchase a new sofa and loveseat set. He was absolutely wonderful and extremely helpful when answering my 20 billion questions! Thanks Ashley’s Furniture and Thank you Ed!

Yoandy was an amazing salesman, although they were busy with getting the store ready and traning, he did very well helping us while helping his crew. He was very professional and listened to what we wanted verse trying to steer us in a different direction like other furniture stores have. 10/10 would recommend Ashley furniture outlet for your furniture needs as well as professionalism!

It was a great experience!

Great experience. Scott was friendly and helpful. Nice job Scott!

Fantastic service recommend them

Awesome customer service & knowledge of inventory

Scott Barret was great! No pressure as far as buying my new bed, gave me good information on the purple brand and gave great advise on how or what to look at for comfortability for picking out the right bed for me. Didn't pressure me to buy the most expensive bed or add ons ect. I would definitely refer Scott to anyone looking at buying a bed or any furniture. Thanks Scott. Tim.

I recently bought a sofa and loveseat from Ashley's and had a great experience with Ed. He was exactly what I want in a salesman - helpful, not pushy and left me to myself for periods of time when I wanted to be on my own. Ask for Ed!

(Translated by Google) The best in this business. The best price and the best quality. The sales representative Yoandy is the best. (Original) Los mejores en este negocio. Los mejores precio y la mejor calidad. El representante de venta Yoandy es el mejor.

Ray got us a couch we love with a price we love. Will be coming back in the future

Awesome experience! Thank you 😊

Kady was great with helping answer all of my questions and showing me what I needed. Aryian made checking out very simple, I am very happy with my purchase and these ladies were outstanding to work with. I will definitely shop here again and recommend this store to family and friends.

Hodan was so helpful with finding what I wanted and Arikkah was so friendly at the desk! Loved this place!!

Hodan was very helpful,polite and professional

KADY is such a pleasure to do business with. She shows all options available and seems genuinely concerned of our wants and needs and gets us the best price available. She is why continue to return to Ashley Furniture for all our household needs. Kendall has the same customer concerns and does his very best to satisfy his customers. We will be back as our needs arise.

Friendly, efficient, and knowledgeable of products!

Stellar customer service. Our representative was friendly, and was willing to talk with us about anything from the furniture. We were looking at to video games. He was very patient with us as we decided and offered us water while we talked. The piece of furniture we picked out is the most comfortable couch we owned and I can’t wait to get it.

Steven, did a great job helping to afford new furniture from Ashley’s. He took the time for 2 weeks keeping in touch with me all the way! Scott picked up on the final paper work as Steven was busy with other customers and Quinn put the final touches on the sale! Great group of people!!

Kylee was very helpful in helping me find the right couch quickly. I wanted to be in and out, and have delivery sorted out too. She save me a lot of time and effort!

Good selection, good deals and great service! Ed was perfect at helping us understand our options and made us aware of all the specials we could use. Arikkah made sure the finalizing of the purchase was friendly and efficient. Thanks for a great overall experience!

Best salesman I’ve ever worked with! Super kind and always willing to give you nothing less than the best. Helped me make my first two big purchases for my apartment and couldn’t be happier :)

Scott was very helpful today when I bought my couch. He gave me great service and would recommend him to anyone looking to purchase new furniture

Manager, Yoandy Ortiz did an excellent job helping us out find exactly what we were looking for. Thank you!

Friendly staff in store very helpful Good quality furn good price fast delivery same day. Very pleased lisa hall

Great shopping experience and checkout speed. My sales advisor was informative and knowledgeable most importantly patient! I will be looking forward to my new furniture!

Bought a table from them 2 years ago and the leg already broke. Cheap junk, wouldn’t recommend. They won’t do anything to fix it either.

Thank you to Jeff, CSR for all your help and knowledge. Also thank you to Aleah for her kind smile and help

Hodan and Dameyon were both very friendly and helpful in our decisions on our bedroom set. Also CRC Arikkah was very friendly. I would go back to Ashley Homestore in Lansing.

Hodan was fabulous!! Great experience

Dameyon went above and BEYOND!! We felt very comfortable in buying process. He really listened to what we were looking for, and then guided us in that direction, so we had lots of important information to make decisions. Rene handled paperwork quickly and efficiently. THANK YOU! We'll be back!! 👍🙂

Hodan was awesome! Very fun and personable, really made our experience awesome!

Great atmosphere. Ozzie was very helpful and patient and very professional. Aleah at the desk was very nice and professional. Will be shopping here again for more furniture

I had the most fulfilling experience with Ashley furniture in Lansing MI. As a team, the sales rep Holden, the CSR Aryian and the store manager Kendall provided me with the best customer service. They all went above and beyond to make sure I got the sofa I wanted and for the best price. In addition, they provided me with free delivery and a gift. Overall, I am very satisfied with my purchase and experience,. Once again, THANK YOU!!!

Ozzie and Quinn were great!

They lied about when I would get my furniture, then when I received my furniture the order was wrong. Go somewhere else it’s not worth it.

Thank you for the help Damian! Knew exactly what I was talking about when I called and made the purchase/order very easy over the phone!

5 star experience ln every way!

Great customer care with Scott in the Lansing store. No pressure and he was awesome!

I had a great experience shopping at Ashley. I was able to find and purchase what I needed at a great price! The employees were all so helpful.

My salesman Ray was great. Very attentive and knowledgeable in all of my needs and all what Ashley had to offer.

Hodan has been amazing at getting me the best deal possible and Aryian was very courteous.

As always the experience at Ashley is great, the store manager Kendall a stand up guy who goes out of his way to satisfy his customers and let me mention Quinn Delightful and pleasant.

Dameyon Moore was Amazing!!! Highly suggest for excellent customer service.

Yoandy was excellent in assisting us in finding our new furniture. Awesome store! Great price and quality!

AWESOME experience got everything I was looking for…..

Scott B. was friendly, informative, and attentive without hovering.

DAMEYON was very helpful and patient with us as we tried to decide what we were interested in. He showed us options in our price range and also the size of furniture we were looking for.

Friendly, very knowledgeable and helpful. Really new her role in helping a customer. It felt like I made a friend.

Everyone we talked with was courteous and helpful. Ed was good at giving us space to look but being available to help when we needed help.

Hodan was wonderful! She was so friendly and fun to work with, adjusted what we looked at as I changed my mind on things, and it was super easy to add on the ottoman to my sofa order when I decided to get that a few days after my purchase. Hodan is awesome and everyone at the Waverly location in Michigan was great to work with!

After speaking to the manager, Kendall of the Lansing store he promptly rectified the situation by having the sofa delivered to our home FREE of charge. The sofa is beautiful. Additionally, we had a financial reduction on the balance. I am very pleased and so happy this worked out in our favor. I will be back looking for coffee/end tables to match. Thank you so much.

I just want to give Steven and Aleah a thank you for doing such a great job on helping me with our purchase. I arrived 15 minutes before close and the sale was not done until 20 minutes after closing time and these two remained very professional and courteous. Thank you

Scott was phenomenal in helping me pick a mattress for my sleep style and one that was within my budget! My experience was stress free and I was able to get all of my questions answered. Overall, I would gladly shop at Ashley again!

Filed two claims that never got resolved. I kept all emails and records of all calls. 1st claim for Bed, 2nd claim for sofas. I kept recieving the run around from customers service through emails and in the store once I got fed up with getting no where. After a year of nothing I just said forget it but after that situation. I did decided to purchase from here once again! I know! Why right? I was trying to give them the benefit of the doubt. I normally have a good experience. I Loved all my first few purchases from ASHLEY'S mind you I've re furnished my entire house twice from here . Because i never had an issue, until I did! Once matters wasn't handled accordingly after I did my part. It left a bad taste in my mouth. Dont get me wrong both mangers of the lansing location normally takes great care of my family needs. I've never had an issue with my service from one of them but my last experience with K my situation didn't get resolved leaving me wasting $3000. I was left disregarded! I had to buy another sofa. Here's to the other claim of me recieving the wrong mattress. I didn't notice until after a month because I had my child so we never switch the room until I got well bed stayed packed up. so about 30days after purchased I noticing I received the wrong mattress due to body aches which caused me to check because I bought the same bed I had before and which we LOVED. so we just decided to just purchase bigger size from what we had already. I did all required forms, submitted requested photos all to once again not this error/situation resolved and shoved off. Which left us still stuck with having to buy a new one and given that practically new one away. Lastly I just bought a new Sectional for about $3700 with extended warranty let's just say me & my husband is not happy. i'm over getting played by Warrenties and poor service. Unfortunately, This will no longer be my first choice for furniture!

Great service all around!

Great service. Dameyon was very easy to work with, and answered all our questions.

Just left Ashley Furniture in Lansing and came back to my new apartment able to breathe for the first time since moving. I had crunched numbers and added/removed things from my shopping cart online for days and decided to just stop by the physical store… I was not disappointed, Ray greeted me and helped me immediately cross referencing the best price from online to in store prices without asking. He spent 2 hours working with me finding the best deals possible and without a doubt would have probably spent longer if I needed. Amazing service and I couldn’t be happier. Go in talk to Ray he isn’t just a salesman but there for your best interest and without a doubt got me better deals than I could have online. Just amazing… -Nicholas Tanner

Hodan was patient, creative and resourceful. Very easy to work with!

One of the BEST experience’s I’ve ever had at a furniture Store, Scott was great and so easy to work with.We’ll definately be back!

Hodan was very helpful and professional. She was knowledgeable about the products.

Hodan was very polite and pleasant to do business with! I give her a 5 star😃 The front desk associate was also very nice and did a great job thanks again!

Very helpful and informative. Pleasure to work with.

Great selection and great pricing. Scott was able to help us select out and finance a new bedroom set and mattress. Will certainly return for the next room!

Ray was great, patient and informative!

Damian was great to work with and was extremely helpful finding us what we needed.

While the store didn’t have the particular chair/recliner I was looking for, I found what is probably a better chair/recliner option. Hodan and Aryian were super helpful and extremely friendly during the process and I’ll definitely return to Ashley for future furniture needs. Thank you!

Little more then i wanted to spend but you get what you pay for. Sales person very helpful and wasnt over crowding like most do

Amazing service, great prices, knowledgeable staff!!! My go to spot for furniture!!!

Ray was AMAZING !!!! So nice and polite helped me out a lot ! He’s THE BEST !!!!!

Couldn't log on to computer because of a corporate problem.

Great experience! Scott was really helpful and asked questions and helped us find what we needed without being pushy. Aryian was efficient and helpful when we checked out! Great experience. Beautiful merchandise. We can’t wait for delivery!

We almost walked out thinking the prices were more than we wanted to spend and daymien hooked us up!

Ozzie and Aleah were very efficient, kind, and helpful during our purchase process!

Yoandy and crs.Aryian were very helpful above and beyond the average customer service most businesses give now days I was completely satisfied would recommend them to anyone. I don't do to many surveys but they deserve this one thank you Ashley furniture.

It was an awesome experience today shopping for living room furniture. Scott went above and beyond helping me pick out the perfect sectional for my apartment. I will definitely be back for more. Thank you for your assistance.

Yoandy and CSR Aleah were absolutely terrific! They helped me buy a lift chair for my sister that she really needs. They went above and beyond to make this happen! I am so grateful to both of them.

A great place to shop for furniture. I know I am receiving good quality products. Thanks to Ray for making the experience easy.

Ray was very helpful and his customer service was on point. Great experience