Ashley Store Madison Heights, MI

I purchased a sofa on 2/8 and was told it would be 1-2 weeks for delivery. I called customer service and was told it was scheduled for the 12th. I called on the 12th and was told the order was canceled because the delivery address doesn't match even though that was intentional and ordered that way, and nobody bothered to contact me. Yet it's still showing financed on my Synchrony account so now I have to fight with over that. Stay far, far away.

I had a pleasant experience at Ashley Madison Heights store today. My salesman, Ethan was polite and professional. in assisting me with purchasing a new love sofa.The prices were fair and comparable with other furniture outlets. The furniture was of good quality. I will shop at this store in the future.

Evan Olden was very professional.

DONT BUY FROM ASHLEY FURNITURE! We bought an accent table and specifically asked about the return policy before hand. The sales person told us we had 72 hours to return it. We got it home and found out it would not work for what we wanted, when we attempted to return it we we not allowed to do so and were told all sales are final. When we asked the associates about it she said that was my mistake and admitted to giving us wrong information. So now we are out the money for the accent table and are stuck with it. We would not have purchased it if we knew we could not return it. This is a bogus way of doing business and they have definitely lost a customer. Don't buy from here!! UPDATE! Called the number from the "owners" response and they were no help what so ever. I was just told sorry all sales were final even though they messed up. This place is absolutely useless and I still Do NOT recommend shopping here.

Mattie was a great help.

Brisa was an excellent representative! She was thorough, didn’t rush the sale. She also helped us save money. I will personally ask for her again in my next purchase. I wish reviews could determine a raise.

Above and beyond service from Evan and Layli! Very pleased with our furniture but the service was what really stood out. We will be loyal to Ashley Furniture for life! Thank you for an excellent experience

We recently had a great shopping experience at Ashley Furniture, and the customer service played a key role in our experience. Our sales associate name was Evan and from the moment we walked in the store he was attentive and made helpful suggestions based on our preferences. It was a great example of how excellent customer service can make a big difference in the shopping experience. We ended up purchasing the Larce 5-piece and look forward to the delivery!

Great deal on a chair today. My wife and I went to 5 stores today and found a great glide rocker for our house for 50% off. Saved $600 vs next lowest price item we were considering at another store. A lot of faux stuff in this store but a good overall selection and fair prices

My husband and I found the sectional couch and four dining chairs that we needed today! We got a great discount on both, and had great, attentive, and helpful customer service from Ashley Homestore! Thanks!

Excellent

Very disappointed in my purchase bedframe was damaged upon arrival .. they did not send me any foundation to support my my mattress very angry & im 8 months pregnant.. customer service informed that it was a clearance item thats no excuse for my bed to be damaged!!!!

My associate was very attentive and helpful in explaining all options available for the furniture I was interested in and made me aware of all purchase options as well a great experience great deals throughout the store very satisfied 😍

We were looking for a sectionals that can be picked up in two days. Their warehouse is in Warren which is 10 minutes away so we could schedule a pick up in two days, instead of waiting weeks. Kyla helped us find the perfect sectionals and were really friendly and helpful.

Writing this review to say that this store is doing what it can. And that’s exactly what it sounds like.

Very good service. Was able to get discount and a lovely sofa. Thanks

Everyone that was there Was very pleasant and knowledgeable. They treated me awesome. I am so Glad that I went to that store.

This place doesn't believe in hiring people and having people on the floor to direct them and help them coming here is a nightmare couldn't find any workers anywhere just a worker on the cash register I asked they have any workers she said theres only two people around here didn't offer any help jus useless old ladies hire some real workers that want to work,

Found a rocker recliner my daughter likes for the nursery that’s wonderful. However, we went in telling the sales clerk what we were looking for and don’t feel like we were heard. Said nursery and the clerk thought we said nursing home? Then she brought out a flyer about new mattresses that they are promoting. Um we told you rocker recliner not mattresses. Then I was asked 4-5 times if I wanted their 5 year warranty on the product. I actually had to tell her if I was asked one more time I’d leave not purchasing anything. One clerk started with us and we asked for space to look around. Then 5 min later we had another one following us. It was like a tag team wrestling match. Glad we found a chair but not sure I’d go back because of the high pressure selling. That’s NOT my cup of tea. Disappointed cause the furniture looks great.

Absolutely awful experience! Ashley delivered a damaged office table, and when they sent a replacement, it was also damaged. They rely on third-party sellers for delivery and repairs, and their customer service is useless.We bought this furniture during the Thanksgiving time .Now it's February.We spend hours talking to the customercare representative. No one has resolved the issue yet. When we visited the store to speak with a sales representative, we were told they couldn’t do anything once the product was sold. Seriously? So, their job is just to sell and take no responsibility? How can they run a business like this? They claim to be "America’s #1 furniture store"—what a joke! Shame on you, Ashley. Worst experience ever. Save yourself the frustration and buy elsewhere! Terrible return policy.So please everyone read their return policy.Bob furniture offers better quality products. The reply for this review is from chatbot and the phone number provided is Ashely useless customer service Update Today, the technician came in and unfortunately made the condition of the table even worse. He caused a new crack while attempting to fix it. An image is attached for your reference. He also painted over the cracked portion of the table, but it is still visible to anyone who looks at it. We do not want anyone to repair the crack; we request that the entire table top be replaced. We purchased brand new furniture and expected high-quality items, and we can not accept a cracked piece. Additionally, the technician caused another new crack during the repair. Another issue is that, without consulting us, the technician used a black L-clamp to fix the leg, which is now visible. It looks unprofessional, especially with a black clamp on a white table. We are completely disappointed. This is the third technician who has visited, and the problem remains unresolved. Please let us know how we can fix this issue or if we need to pursue a claim through court

My wife and I came in to buy a mattress. We settled on a Tempur-Pedic. We were quoted a certain monthly amount by the sales person who should have waited until communicating with financing to get accurate monthly amount. When it was time to close out the purchase the monthly payment increased and we were told the discount could not be applied to 60 month term. If you aren’t sure about the monthly amount in the beginning don’t throw out numbers. You lost a sale because of that. Be up front and transparent. Do better. There was a new salesman working there who was very nice. It wasn’t his fault. It was the other “sleep expert” employee.

Very professional and helpful

I love my sectional Ms.Kyla was very patient, kind and very helpful..I would go to the Ashley again 😄

Absolutely detestable! I ordered a dresser and it came with manufacturer defects on it. Glue joints were coming undone, surfaces were not flush, there was a screw missing from one of the tracks for the drawers, and there was excessive glue in the seams of the joints. I was originally told that I could exchange the dresser for the same one or pick another piece to be delivered. Apparently that was incorrect because when the supervisor got on the phone, they mentioned that the dresser was only eligible for an even exchange. I did not want the dresser anymore. It was of poor quality and I was no longer interested. Considering the exchange was my only option, I had a second dresser delivered. This one also had the same defects on it!! Further, when the delivery drivers were moving the original dresser out of my house, they broke a leg off of it!!! I refused delivery of the second dresser and still have the broken one in my possession. I DO NOT WANT IT! I want a full refund but somehow that is too challenging for Ashley to complete. Apparently they don't have a return policy and can not issue a refund. DO NOT BUY FROM ASHLEY! I will be filing a complaint with the Better Business Bureau for further investigation. UPDATE: Customer Service does absolutely NOTHING!! Still waiting to hear back from the escalation department.

Terrible experience with this place, we ordered a dresser that was delivered defective. The material is cheap, there were missing pieces of hardware. We called to get a return started and they stated that they could only do an exchange- they are going to send us the same exact dresser (Which we no longer want). It is such a waste- we just want a return or at least an instore credit. Worst return policy ever. Never going back to this place. UPDATE: “new” dresser was delivered today, we checked it before it was even unloaded from the truck and the legs were crooked, dry glue hanging out. WHAT A JOKE! We refused delivery and were told customer service will call, they didn’t originally call so we will see. Also, the delivery men were nice enough to move the old dresser for us and the leg on the dresser snapped. Terrible quality, we will be fighting for our full refund.

Great sales

Nice costumer series Mark work with as well

This place is absolutely horrible. I wouldn't recommend my worst enemy to shop at this place. My wife and I bought a couch from them nearly two months ago. We had it returned because it didn't fit. The day of the return we went into the store and asked for a refund. A store associate helped us and told us to expect a refund in about 5 business days. About two weeks later, we go back to the store because we still had not seen the refund. This time, we spoke to our original salesman, Muhammad Alim, and another representative, Kiya. They told us that we could only receive in-store credit and not a refund. We asked why we weren't told this at the time of purchase, or even the last time we came in and asked for a refund? Her response was that the store manager, who was on the phone with her, was the one telling her this and it was out of her control. She also said she had only been with the company for two months. At this point, we asked her to have the store manager call us the next day to discuss. Funny enough, we never got a call. So, we called corporate and explained the situation. The person we talked to said they had no idea why the store employee would tell us such a thing as their policy is to issue refunds through the medium used at time of purchase. They told us to expect a refund within 5 business days. Five days came and went, and we called back. This time, they said they would issue the refund by the end of the week, which was two days away. We have finally received our refund, but it was such a needless process. The employees at this store are extremely manipulative or just downright don't understand their own company policies.

Since they keep messaging me to review my recent purchase without getting my stuff.. here ya go. Purchased the items 2 days ago, was told to call today to "make sure they were in stock" before we drove to the warehouse for pick up. Ordered 5 items, and wouldn't you know, the two right sides of our couches are now NOT in stock. The two left sides are and so is a console is in stock. How in the world does this make sense. You can't have a real sectional without both sides. Make it make sense. Monday 10 in stock, today none and they can't explain it. So now we have to wait over a month for something that we were supposed to get today. Completely unprofessional. No sorry, no apologies, no answers.

Evan was very pleasant to work with. Very knowledgeable and easy to deal with. Would highly recommend.

Salesman took care to listen to our needs and show us those items while still giving us space to talk & further explore the store.

Found just what we were looking for at a good price. Evan was super helpful and friendly.

I wish i had the patience of our salesperson NATE. Very knowledgeable and Professional Thank You the McConnell’s

Kyla was very pleasant and made our shopping experience a pleasure. Scenes exactly what we needed and we found what we wanted immediately. First time at Ashley and won't be the last! Looking for to the delivery of tge new couch.

Nate Williams was great. He gave me time to look around on my own and I ended up buy a few more items. Great guy

Very good experience. Kyla was was awesome. Very helpful and not high pressure. Check it out and ask for Kyla!

Great selection of rocker recliners. Great prices plus 25 percent off and great service too. Evan at the John R store in Madison Heights was so helpful and knowledgeable.

Everything was good. Just disappointed that if we get it home and don’t like it we can’t return it.

If I could give a negative star I would. I have been dealing with Ashley customer service for weeks now. The customer service over the phone is horrible. Firstly I spend almost 10k in buying furniture from this store. I didn’t get any of my orders on time and the one of the orders they sent the wrong item when I explained this they didn’t know the right item number and I had to go back to the store to get that information. The store is more than 40 minutes away. After that, I was Told that the order Would not be Exchanged after Thanksgiving and they randomly selected a delivery date without informing me. And then finally, when I get the item It was used. For all the inconvenience is, I was offered in store credit And I was told that it would be automatically added to my account. I did not, however, get the credit and they could not find the credit In store, when I tried to use it. After this, I called the customer service multiple times trying to see what I can do about the defective piece that was sent to me. And I am still to this date trying to Figure that out. I am very much disappointed in my experience with Ashley. I would not recommend anyone buy anything from the store.

Waiting for tomorrows delivery!

Evan was very helpful and informative. He made this process really easy for me.

Customer service was excellent, I walked in and was immediately helped. They were able to order what I wanted with no issues.

My salesperson was professional, personable, helpful and kind.

Christina was most helpful in assisting me to get my delivery completed today. I can't think her and the other customer service representative enough, for going the extra mile. The two delivery guys were here bright and early this morning. They were very professional they were in and out and very courteous. Christina was efficient and strategic when looking for what I needed that could be delivered as soon as today that was in the warehouse. As a result, I did not have to wait for something to be ordered with a future delivery date.

I had such a wonderful experience at Ashley Home store in Madison Heights. Brisa went above and beyond to make sure all of my questions were answered and ultimately helped me find the perfect sectional for my new living room. Thank you Brisa, and Ashley for the outstanding service 👏

Good selection of dinette sets, reasonably priced and good quality products.

The service was great and Evan was very helpful and kind and found us a great deal for the sets we bought.

👍

Had a great black friday experience and our associate, Evan was a great help! We needed something simple and comfortable and conveyed that to Evan, who explained the sales, gave us suggestions on where to start and left us mosey around to explore. They answered all of my questions, even about online availability, ordering, pick up, etc and we ultimately found the perfect couch for our space!

My experience was wonderful at Ashley Furniture. My sales person Evan was knowledgeable, patient and helpful

My experience with Evan was awesome he was so patient and helpful..He maid me come back...and anytime I think of buy New furniture I will choose Ashley Furniture because of how Evan made my experience!

Carvelle was very helpful with coordinating my purchase. The sale was efficient, pick up at the distribution center was quick and easy. Great experience!

walked into the store had a great experience my sales girl Brisa was very informed on everything and got my order written up and I am picking up my furniture tomorrow

Edward is the shiznit Thats it thats all😬

It's a shame I'm needing to write this review, in the end the manager did what I asked but it should never have been such a fight. I purchased 2 recliner sofas from Ashley as the first step in making changes in my home after my husband's passing. At the time of sale, I was encouraged to purchase 2 5-motor rechargeable batteries that would run the sofas. I had to buy one for each sofa since they were going to be across the room from each other. I made the purchase and took the batteries home that day to wait on the delivery. On the day of delivery the drivers were both polite and efficient and had the couches assembled quickly. I asked about the batteries and they took the unopened boxes from me to hook them up. One driver pulled the plastic off both boxes then tore (literally) one box apart opening it, pulled the battery out, told me I was missing a Y cable that was needed and handed me back the batteries. I expressed concern at having to hook things up on my own after delivery and they said I could call them back out for a delivery check. To this point I'm a little frustrated but I'm not upset, mistakes happen. Fast forward a little time and I go back to Ashley's to get the 2 Y cables and a dining room table. This is where things go from frustrating to really upsetting. Our sales associate locates the cables and I'm told I need not 2 Y cables but 6 to be able to run my couches, 3 for each couch. We've just tacked on an extra $100 to my $500+ batteries. At this point I'm done with the battery avenue, I let the salesperson know that I'm going to just return them and ask to speak to the manager to be sure there won't be a problem since the box was opened. I spent the next 40 minutes having to fight to be able to return batteries to the store that sold them to me because the store employee who delivered the couches opened the box. The manager was rude and condescending to me, she made very sure that I understood that my business meant nothing to Ashley Furniture. In the end she agreed to the return but clearly not because it was the right thing to do. I returned to the store and the transaction was completed, I did confirm the woman who I worked with was the store manager. I was surprised that they would elevate someone with so little customer service into that position. Needless to say I walked out the door and purchased my table from another store. My account with Ashley will be closed by EOW and I will not give my business to them again. Companies that are friendly and enthusiastic when they try to get your business and then shit on you when you need them to help you with a problem are not good companies.

My salesman mark was extremely helpful and helped me to find the perfect set for my kitchen. He was knowledgeable, quick with my processing, and friendly. Thank you Mark!

Very nice customer service. Evan was very helpful. Thank you!

Thank you so much Evan Olden for all your help.

I found a beautiful and comfy sectional from Ashley Store. The associate Trey at the Madison Heights, MI. store helped me get everything together. Beautiful store and great service.

It is my second time being here at Ashley. We had an wonderfully experience at the store the guys at the store help us in very good way i will recommend to all my family and friends. Everything i have to buy i will buy from this store thank you for your service.

Carvelle was very helpful. Great prices and selection.

guy named mark helped me pick out a mattress best for me in all aspects. had the best night of sleep ever last night

When I walked into the store, I was greeted by a young man named Tre, who assisted me in locating exactly what I was looking for all the way to the checkout point. He was professional courteous and very pleasant to work with. I will be back to buy more furniture.

Brisa was fantastic to work with. Walked into the store to just look around and ended up buying a loveseat and chair. All of our requests were accommodated and we couldn’t be happier with our purchase. Would definitely shop Ashley again!

I wish I could give a 0 star! BEWARE OF THIS STORE AND THEIR FURNITURE. Furniture was giving defective and they have refused to give me my money back. The quality of the furniture is so bad. If you don’t believe go on social media and look up the awful stories that were told dealing with their furniture and customer service. I wish I did, so I hope I am able to help others. Sales reps are just doing their job but be warned that they are trained to lie and leave important details out.

Dewayne and Evan at the Madison Heights store are amazing. They really may shopping experience great. I wasn't going to go back in there until Dwayne smiled and said come and let's find you what you need. I immediately found something that caught my eye and purchased it. It's smile and patient was what I needed at that moment so for that he gets my Gold Star for customer service. Evan very experience for what he does I was back and forth three times in one day and was getting upset about the back and forth they couldn't complete my purchase. They say three was the charmed I walked in to cancel my order and to go else where, there was Evan saying what's wrong I told him about what I was going through he sat down pulled up my order seen what the problem was fixed it I opened up an charge account got others things and was out the door in 30 minutes. I asked him why he wasn't the General Manager because he's most qualified. So he to gets a Gold Star!

Evan and the GM did a fantastic job, we had a fabulous experience!

I went to the Ashley store in Madison Heights, and had the pleasure of having a sales person named Natalie assist me. She went above and beyond in her helpfulness. She listened closely to what I needed for a couch to fit my living room space, the type of material and style that I wanted, and had helpful suggestions. I am very pleased with the purchase, and the service.

Sales and delivery were great. But warranty and purchased extended warranty were a terrible experience of virtual assistants and poor communication. Their warranty service is so frustrating it likely wears most customers out before their claims are resolved. I dont care to do business at Ashley Furniture in the future.

My experience with my Anima rep Katie was a great one she made my appointment to pay off my bill a pleasurable one

Madison Heights has excellent team of staff and it’s my third time buying from them even I have closer to my house Ashley store but I still love to go to Madison Heights,, I hope my order will be ready for pickup about the time they told me it will be available

Salespeople were courteous

Don’t bother asking the sales associates any valid questions regarding quality of their couches, they don’t know. They have no idea any specifications of the products they sell. Very limited training. You’re better off shopping online or going to Gardner White.

Great experience! Very nice store. We were pleased with the selection of various furniture. Evan was amazing; he spent time explaining and helping us compare mattresses. There was no pressure and he didn't try to upsell anything. We left feeling satisfied and very happy with our purchase.

Today my wife and I came in to just look and see if Ashley Store Furinature could offer us what we might need as far as Living Room and our Bedroom as we just recently purchased a home. We were greeted by Dwyane with an amazing personality and great energy, after giving us more then enough time he came to check in on us after 15 minutes or so and we already were able to find some options. Dwyane was able to hone in on suggestions after speaking with my Wife and I on our ideas and seeing our original thoughts. Throughout the whole process Dwayne was expentionally knowledgeable (if he did not know an answer to our question he search for our answer or got additional help and was not afraid of doing that), professional and easy to talk to with no pressure to purchase. Overall I will recommend Ashley's to my friends and family, in addition send them to Dwyane! You have an excellent sales person there!

I just purchased new living room furniture from Ashley in Madison Heights & Brisa was absolutely amazing! I’ll most definitely be referring everyone I know to Brisa at the Madison Heights location. She was patient, very friendly, and very helpful with recommendations to make our living room look sophisticated while keeping the furniture pieces comfy and cozy.

My sales representative Tre was very patient and knowledgeable.

Had a bad experience at Ashley's Furniture.. I was at the store Thursday talk with a sale Rep. He stated how much and free delivery to my door. I agree. Check out another furniture store. Liked what I seen at Ashley's Furniture store. Went Back. Here today Friday. I stated to the sale lady The conversation I had with the person on Thursday . Supposed to be in free delivery. A manager came over He state It's gonna be a charge for delivery. He left the conversation Came back and stated anything over $699.00 It's free delivery. The young lady stated to me Friday Mohama didn't know what he was talking about and he's crazy!... Now I'm back in my car. Some has Training issues don't know what they're talking about. This is not a good store to shop at !!!

We found exactly what we were looking for in a chair and couch!!!

Very efficient transaction and quick delivery. Nate was great!

I got a Tempur- Pedic mattress from Ashley Madison Heights store and a Dinning set. I was told that i would get a adjustable base if i spent $1200 or more on a mattress, after i paid for the mattress and the adjustable base not being listed in the invoice i came back and inquired to which i was told its only for queen mattress not a king. Upon sharing my frustration and after prolong discussion they resolved the matter. However when i went the next day to shop for a bedroom set, the sales agent Tre Latham was extremely rude to me when i asked him a question about a bed set, he said i remember you from yesterday” and walked off. After giving the complaint to the manager Nate, he was dismissive of my complaint and made it sound as though it was my fault that the sales agent behaved that way with me, and he was implying he was not rude. I am very upset and disappointed with the behavior, i have never received customer service as bad as this ever, where sales agent hold grudge against you for a mistake they made. I will never go back to ashley again.

Nate was great and hooked me up with a good deal on a sofa I was looking to buy. Very laid back and personable and knew all the perks of the sofa I wanted. I'll be looking for him for any other furniture I want from Ashley's.

Nate from the Madison Hts location went above and beyond. I had ordered additional pieces from a different location and my order wasn’t processed correctly. I couldn’t get a hold of their store since they didn’t have a number listed since they recently opened, customer service was NO help and told me I had to call the store (also customer service didn’t even listen to what I was saying, just gave me their basic generic responses unrelated to what I was even saying). Nate was soo kind, he told me he was going to look into it and call me back. He called me back and told me exactly what I needed to do. He went above and beyond when he could have just sent me back to the store I got it from since it wasn’t even his problem to deal with. not for one second did he make me feel like an inconvenience. when I got to the location he worked at, not when knowing who I was he was the only person who got up to greet me, and was so friendly. I wish I had gone to him for my initial order. He’s the kind of salesman every buyer wants to encounter!

Had a great experience with Layli. Was in and out and got what I want with no issues! Would return to shop with her!

I had a great experience at Ashley Homestore and was treated kindly. Evan was very helpful and helped me find what I needed.

Phenomenal Furniture Store and Magnificent Staff!!!

Evan Oden is awesome! Very informative and a great pleasure. This was my first visit and I definitely will be back.

Mark was friendly and professional. Shopping with him was easy. I'm excited to receive my new furniture.

My specialists Nathan Williams, was kind and professional. He helped me with patience and professionalism. I really appreciate him and the customer service, I received.

Busy store

I have been in desperate need of a new mattress and Mark found me wandering around and immediately made me feel welcome! I made him aware of my budget and he didn't try to upsell me on anything or stray from my budget! He showed me the differences between each brand of mattress because Firm is not the same for every brand, and he helped me get exactly what I was looking for. He was very personable and didn't just talk mattresses. I would absolutely recommend going to Ashley Furniture on John R.

Sales person was very helpful, informative and patient, there was no rushing to make a sell kept me in favorites for about a month. Thank you for such wonderful service .

We recently visited Ashley Furniture in search of a table. We liked a specific table and were informed that it was a floor model. After inspecting it, everything seemed fine. However, when the table was delivered to our house, the two truck drivers hastily assembled it. They mentioned it was their last delivery of the day, and they rushed to leave as quickly as possible. Once they were gone, we examined the table more closely. We discovered that one of the screws connecting the tabletop to the pedestal was stripped and not set flush, resulting in a half-inch gap and causing the tabletop to visibly wobble. Additionally, one of the legs wasn’t set properly and flexed severely with minimal pressure. On further inspection, we found a loose screw, which we initially thought would be a quick fix by tightening it. However, this wasn’t the case. The connection must have been damaged during transit, as wood particles covered our floor, and the screw wouldn’t tighten. We attempted to call Ashley Furniture just 15 minutes after the delivery, but we were told to go online to make a claim as they couldn't address the issue over the phone. We went online, filled out several forms, and uploaded pictures of the damaged table. In response, we were offered a mere $15 off our total purchase, which amounted to about $1,500. We spent several hours trying to reach someone over the phone but had no success. Fortunately, we managed to contact our credit card company and reverse the transaction. I strongly recommend avoiding any purchases from Ashley Furniture. The products are of low quality, and their customer service is virtually unreachable if you encounter any issues.

Mark (Madison Heights) was professional, very helpful, and thorough!

I found just the chair I had been looking for & Nate was very nice & helpful.

Nate was very informative and got us great deals thank you for your kindness and great conversation.

Here is the long story short. This is the 3rd bedroom set that they have delivered ( one was scratched horribly, one was broke by the installers the current one was assembled wrong) no handles or legs were intalled, the installers have scratched my freshly painted walls, broke a hole in my closet doors, lied straight to my face and were going to leave me with a damaged bed that they messed up, they have walked out and never returned ( said they were getting tools) signed my name saying I accepted the delivery, and accused me of stealing thier tools ( I told them to look in the drawers and that's where they found them) I have called the store manager several times to no avail, many many calls to customer service, and everyone I call dont have a clue to whats going on becasue there are no notes on my account so I have to go through all 3 deliveries. I have lost 4 days off work and still have to take another off for them to fix my current set. I would stear far clear of this place as you can ( my opinion)The manager straight out told me Ashley took the customer service out of the store so you have to deal with corporate. It's so frustrating and sad when you spend your hard earned money and can't get the product you bought. I'm still waiting on them to fix my closet doors ( it's been well over 3 weeks) and still don't know when they are coming out to correct my bed issue. I showed them the pictures the installer took, and you could see the bed miss aligned in the pictures. I will update this review if I ever get my bedroom set corrected.I wish I could attach pictures to show everyone the things I have been dealing with!! Horrible experience, to say the least

Jon was personable, informative and so very helpful during our purchase.

Worse store and products. They don't stay behind their products or their warranty. Don't buy from there.

Bad ...bad ...bad tried to return a mattress called to start the return process. The lady on the phone said if we go for a cheap product we would be able to spend the difference in the store and when we go to return the product the guy says we can only use the difference in the department we bought from

J at Ashley was super helpful and honest!! He helped us with a couch and bed set and mattress! J and Mark Shaya were both knowledgeable and professional ! 5 stars! CUSTOMER SERVICE: probably top 5 worst customer services I have talked to! The “supervisor” Samon is probably the worst person I have talked to there! She solved nothing and did nothing when delivery was late for the second time! Unprofessional and wasted my time! 0 stars!

Great help with couch and love seat very nice and percent to work with

I don’t even know where to begin. Starting over, I moved into a new home and bought a bunch of furniture from Ashley. They delivered a kitchen table with a manufacturing defect and it took months to get it replaced. They sold me a sectional couch that had awful pilling of the fabric within two months. The company refuses to do anything about it. I’m just floored by how bad this experience has been. Never again.

This was truly the best furniture sales experience of my life. I'm 66 years old so I have made a few purchases in my time. Evan was so helpful and he took time to show me around the store. There was no pressure when I explained I had to go home and consult with my husband. I came back and closed the deal and there were no surprises when I got the final total. Ashley furniture is a great place to do business. I bought a reclining sofa, some lamps, and an outdoor sectional for the patio. I can't wait to get my stuff!

Great help from the sales guy

Tre was very informative and profesdional

Do not buy from Ashley furniture unless you are absolutely certain of the item. I bought a couch and my sale representative told me I had a 72 hour window for any returns. One piece did not fit so I attempted to call the store which sends you straight to the customer service department. They said they have a zero return policy and will not be taking the item back. I called my sales rep who said once again yes you have 72 hours. Two weeks later I am still dealing with them. My sales rep will no longer take or return my calls and the store (Madison heights) are washing their hands clean of this. I will be filing a complaint with the BBB.

We are very impressed with the level of guidance & care provided by Jon Wayne Curtis today. Not only did he guide us on our search for counter height bar chairs he covered every detail on the product selected. We will be back with confidence- Kudos to Jon Wayne Curtis! He is an asset to Ashley ! Thank You ~

I am extremely disappointed with Ashley Furniture and their lack of quality and customer service. I purchased furniture that broke within 6 months, and despite being under warranty, the associates acted like this was to be expected. Instead of resolving the issue promptly, I have been passed back and forth between different technicians, and no one seems capable of completing the repair. After being scheduled for a repair, they ordered the wrong parts. Today, I was supposed to have a technician come between 3-6pm. At 6:45pm, I received a text saying they'll be here in 45 minutes. This is unacceptable and incredibly frustrating. Save yourself the hassle and shop elsewhere. Ashley Furniture has failed in every aspect – from product quality to customer service.

Mark was awesome! Brought in our 2 kids & he went out of his way to entertain them! He knew everything he was talking about which was nice. Ask for him!!!! Great guy!

I spent about 30 minutes in the store browsing and I was greeted not acknowledged. This was especially frustrating as I had made eye contact with two sales associates and both looked and walked in the opposite direction when I motioned for assistance.

Mark Shaya was knowledgeable in the products, materials, warranty info and all else I needed, worked to find our needs that fit our wants, excited to continue working with mark for our home needs

I came to the Ashley store in Madison Heights. The associate Mr. Jon Wayne Curtis helped me to buy a furniture I like. I have a great customer service and I am so glad I came to Mr. Jon Wayne Curtis to get help , and of course I will come back and buy from him.

Great selection. All employees were helpful and not pushy like other stores.

Good customer service

We went to the Ashley store in Madison Heights, MI to buy some living room ,dinning table with chairs and beds rooms for us and my 2 kids every things are amazing . Mark was awesome. If you go shopping there ask for him. He was very knowledgeable and very helpful and friendly.

Great sell person

The manager here went above and beyond for me to help when the customer service didn’t want to. Very friendly and helpful staff here.

Second purchase from Mark, and once again he was awesome and very informative. Not pushy at all trying to get the sale. Would highly recommend.

Really like this store. Associates are helpful and patient, even when you have small kids. Also appreciate the selection and how the team will work with us on the financials. Highly recommended!

J was very patient and nice guy helpful

Bought a mattress. Had a good experience.

Nate J. Williams was outstanding salesman he was very pleasant and knowledgeable. Thank you Nate keep up the good work 👏

Jay was amazing to work with thank you!

Great experience can’t wait to receive my new furniture

Very helpful sales person, John Wayne Curtis, Spent quality time with us and shared his knowledge of products. Also, beautiful store!

Thank you're have an excellent customer service

Tre is the man you want to see! He was very friendly and professional and found us exactly what we were looking for! We went back and bought an ottoman and Lyida helped us! She even had it delivered to our house! Will def come back again and again!

I just bought an end table from Ashley’s in Madison Heights. What a fantastic experience. Mark Sha… was my sale person absolutely no high-pressure super nice super knowledgeable. I will definitely go back and see him again. I would highly recommend this location. I earlier in the day I had gone out to the Ashley’s on Hall Road and had Alec as a sales person and walked out because I felt so high pressured. So much so.that I will never go back to that one again. Madison Heights was fantastic and I will be recommending that to my friends

Nate and Evan were great to work with! Good selection of affordable and comfortable couches :)

Evan was great help to finding a recliner

Have been searching for a dining table for a while, spotted a potential on the Ashley website and went into the store hoping to see it in person. Jay knew exactly which one I was talking about, took us to review and it was the one. Jay made the whole process super easy. Highly recommend

We just bought a sectional from Ashley Furniture. We were on our way to another place to look at the sectional we wanted, but decided to check Ashley Furniture first since we had to pass it anyway. Glad we did. Found what I believe is higher quality furniture there. The price was a bit more but worth it. I don't want to replace my couch in a year. The salesman Jay was awesome and knowledgeable and wasn't pushy, he introduced himself and disappeared until I had questions. That's what I like. I hate when a salesman is on my heels talking about everything and I can't think and decide what I want for myself. The manager was nice as well. Very satisfied with the whole experience as of right now.

Nate was amazing so glad I called the store. He talked me into coming in and what a awesome experience knowledgeable, friendly great guy. Bought my whole bedroom

Nate and the manager on duty were extremely helpful with our furniture purchase! Weren’t pushing the sale down our throat allowing us to shop in peace.Thanks guys highly recommend them.

Have purchased from Ashely’s before always have had good service and love the price match guarantee. Customer service is always great at least in my experience

Great experience overall! And a relatively quick process:)

Evan was great. He was patient and very helpful. Thank you

I had a very good experience at Ashley furniture in Madison Heights. The people were friendly. The manager was very helpful and I couldn’t have asked for better help than getting what I needed. Thank you very much.

Very easy purchasing experience with John Wayne. Would highly recommend this store. We will be back in the future.

This review has more to do with the actual products that Ashley sells and not for the customer service repsWe purchased our couch in November 2022. So we’ve only had it for a year and a half. Our sales rep was very friendly and helpful. And we ended up purchasing a $1,000 couch that day. Within a month of receiving it I noticed the flaws in this couch right away. The cushioning in the back didn’t offer much support, and the “premier” foam that they supposedly use for the cushions were already breaking down. There is a wooden 2x4 that runs along the lumbar area of the couch that absolutely kills your back if the cushioned aren’t pushed in all the way, and even when they are, you can still feel the wood when you are sitting on the couch. Between each section of the couch on the back is also wood that sticks out between them. So basically, if you sit in the wrong spot on the couch, you have wood pushing into your back. Fast forward to today… the cushions on the couch are completely broken down. I’ve flipped them and swapped them out for others, and it just doesn’t support as well anymore. It feels as though this couch is 25 years old. When we contacted Ashley about our issues, they had no solutions. We wanted our money back and to return it (on our dime with a restocking fee) but that wasn’t even an option. Ashley’s policies are atrocious, and the minute you walk out of the store with a purchase and your furniture is delivered, you are SOL if the product is terrible. This is just a warning to anyone thinking of purchasing Ashley furniture. You definitely get what you pay for. I would pay more money next time for something else to avoid this nightmare of a couch that we have have now.

My experience earlier today was nothing short of horrible. I purchased upwards of $5,000 in furniture for our business and home only to arrive to pick something up off the floor model to be told my order was cancelled and my money would be refunded . The new manager Lydia had no intention or interest in helping look for another table or provide any sort of customer service to me being very upset. They had idleast 3 people who I worked with previously on my orders all transferred out of this location so no one I worked with could help me besides the new manager . Unfortunately I will never go back nor will I encourage others . It’s a shame because Erik was helpful during my time there . The service has been night and day since the three other employees have transferred out of this location …. So sad .

Charged me for items they never gave me after I cancelled an order with them. Called the very next day to cancel and was assured by two people everything had been canceled and then got a bill in the mail for more than $500!!! I called the customer service # four times and was assured it would be taken care of, but it never was. I called the store twice, some guy named Nate claimed to be the manager and said he would check on it & never got back to me. Then I called the store again and spoke to Lydia who said Nate is not a manager the store doesn’t have any manager and there is no manager or anyone above her that she could put us into contact with to get this rectified! I’ve never dealt with any place more unprofessional than this one. Buyer beware do not go here!!!

They are great when you’re spending money with them but as soon as you try to use the extended warranty they sold you, they will offer zero support. I submitted a claim for my couch that broke 8 months after purchase and have gotten the run around from Ashley and the company they contract the work out to for over 2 months. The employees at the store refuse to look into it and instead will refer you to the service company. The service company will then tell you that you need to contact the store that it was purchased from to schedule service. The cycle continues and you’re stuck with a broken couch.

Originally I had gotten the wrong product, the sales rep put in the wrong order number(honest mistake). I called corporate to tell them since I couldn’t get through to the local store. After a week of me calling them and not hearing back from the local store I decided to go in and see what was up. After I showed the same sales rep the product number on the invoice compared to what I showed him to order initially, he and the manager immediately went to work making phone calls and organizing an exchange and approving it all before I left. Today, the delivery dude grabbed the old box from my door step and handed off the new shelf already assembled. It looks amazing and I’m super happy with this. I just need to clean out the corner where it’s going and I can’t wait!

Mark Shaya delivered exceptional service and was quick to address me when I entered the store and also made sure to check on me while I was in the store. Furniture, places bombarded with sleazy sales people, and it felt like I was honestly talking to a friend which made the experience that much better. I honestly was just going to buy some thing off of Wayfair, but I stopped and just to check it out. He also took the time to explain the different ways I can go about achieving my furniture goals and also made sure to show me additional products. At the time it wasn’t something I needed, but he later discovered that I am going to be purchasing a home soon, and I will definitely come back to him. Thank you Mark!

They have such great pricing for this items and it’s such good quality. I bought a sofa as well as a dining table and it’s worth every penny !

This review is regarding the customer service I received in the store yesterday. I haven’t received my furniture yet so I cannot review it at this time. The customer service received from Jon was wonderful. He approached me as soon as I walked into the store and helped me throughout my search for the right sofa. He provided me with all of the information needed. He was very knowledgeable about the different fabrics & pieces in the store. I had a great experience.

Mark, my sales representative was excellent! He answered all my questions and he very informative. This was my second purchase from Ashley Furniture and it went as smooth as my first purchase. Well done, Mark! Thank you

Lydia was awesome

I went to the Ashley store in Madison Heights, MI to buy some living room furniture. Tre was awesome. If you go shopping there ask for him. He was very knowledgeable about the furniture including dimensions, which sofas have sleepers, materials and prices. The manager, Lydia, helped process my payment, arranged for pickup or delivery (I chose to pick up my purchase on my own), and helped close out the experience in a friendly way! I will be going back to shop for bedroom furniture soon and will be asking for Tre and Lydia. They both made the experience enjoyable as I was dreading shopping for new furniture.

Nice big, clean store...had a great experience with all the staff and ended up buying a great sofa.

Knowledgeable and experiences sales agent helped with the vass options to choose from. Very helpful in selecting the design patterns that flow with our decor.

Jay and Paul at the Madison Heights store served as a great team and provided awesome service! Got a new mattress and platform for my 13 year old son. We're both happy! Thank you!

I had an great experience sales guy was very knowledgeable and professional. I'm glad I decided to go back to Ashley future!!

Great customer service. Reasonable prices as compared to other stores. Mark was a great salesman with knowledge, useful advice and flexible options. I will recommend Ashley to family and friends. Thank you.

Lydia was very friendly, patient and knowledgeable about products and options.

All the staff was helpful and friendly. I had found the item I wanted on the website for a lower price. The manager was able to lock in the online price for me.

Tre was very helpful and informative about our questions and concerns. Thanks again Tte!

Great service and many options for all you need , Big thanks to John , Nick and the manager for helping us out and their patience. You will not regret to step in here

I had a great experience shopping for family room furniture. Paul and Brisa were both very knowledgeable and helped me mak the best purchase for my home. Paul and Brisa thanks so much.

Very professional and outstanding service from John W. 👍👍

Wonderful experience at Ashley’s tonight

I am quite disappointed with my recent experience. I visited the store in search of a few items. While the sales associate was courteous, it was evident she was unwell. I found myself in the bathroom washing my hands periodically as we shared a tablet. She assisted me in locating a dresser and a nightstand on clearance. Despite their damaged condition, I secured a good deal. However, the checkout process was frustratingly slow due to issues with the new system, which the staff appeared unfamiliar with. The amount of times i heard “our system can’t do that” was shocking. Later that evening, I decided to add a few more items to my order. Upon returning to the store, I was informed that the “system could not process” delivery for both clearance and regular items together. Instead, they recommended an independent delivery service for $140, as the store itself could not facilitate the delivery. I had arranged for a friend to pick up the clearance items. Despite notifying the store hours in advance, the items were neither ready nor removed from the floor upon his arrival. My friend, who was in a hurry, was then advised that delivery might be a better option. Consequently, I requested the cancellation of the clearance order, which was processed. However, when I later contacted the store to inquire about the remaining items, I discovered that my entire order had been canceled.

Wonderful and patient customer service from Paul who is one of the managers! Took the time to help my family and I figure out which couch would be best for us and rearranged the couch so we could see it differently

Erik helped my husband and I out during our entire process of purchasing our first couch! He was patient and very informative- can not recommend him and Ashley furniture more!

Salesman Jon was extremely knowledgeable and friendly. He provided excellent information and feedback on several of the items we were interested in purchasing.

Great place to shop. Knowledgeable and helpful too. Love product choices

Great job! Great experience!

Evan was such an amazing and a kind hearted personal. He was willing to stay 1.5hrs after store closing time to help us out with furniture selection. He told us about all the max deals we can get. On top of all of that, he gave life protection on our couches as a wedding gift. Store manager was very helpful providing overrides and helping us with sorting between the options we had in mind. Overall, it was an amazing shopping experience at Madison heights store!

I'm not very pleased so far. First time buying from them. Sales person was nice, but was told we would bet a text with several different delivery times, and in actuality they give you a 3 hour window. So right off the bat, not pleased, but ok. Now we spent a lot of money on a bed, and upon delivery, there is no mattress, just the base. You can't call the store, it's just "nation wide customer service" she was plesent but not very helpful. I don't think we will be ordering from them .

Omari and Sharon were extremely knowledgeable and helpful. They shared great ideas, listened and asked questions in a professional way that was proactive but not pushy.

Great service. Lydia was so patient and helpful. Bought a new, much needed mattress and side chair. Can’t wait for delivery. Highly recommend Ashley Homestore in Madison Hgts. Check them out!

Nice wide selection of furniture, found what I wanted with Paul's help.

Jaime and Spider-Man are terrific!

Our experience at Ashley was fantastic, being our first visit. Tre was incredibly helpful in assisting us in selecting the ideal couch. He was attentive and ensured we had everything we needed. We were also pleasantly surprised by the great prices and discounts they offered us. Shopping there was enjoyable, and we'll certainly return in the future.

Wren was amazing upon our arrival and helped us find the perfect couch for our home!!

Ask for Brandon! I had limited time and an appartment to furnish. Brandon figured out my tastes and expertly guided me to pieces he knew I'd like. His recommendations for bringing everything together resulted in a stunning luxury apartment layout! He also helped me choose a bed. I am so happy with my new pillow (it's helping my frozen shoulder) I purchased one for my mom. I have family moving to the area, I will send them to see Brandon! Superman was also fun and helpful!

Wide open Friendly staff quick to Assist and did i Mention the Great Price

Worked with Jay, guy was awesome. Very thorough and relaxed sale interaction.

We purchased a couch from Ashley Furniture in Madison Heights. Great price on the sofa we wanted with quick delivery! We want to recognize John Wayne Curtis and team for fabulous customer service! They made it easy!

Excellent personal service and we found a great deal on a couch. Highly recommend!

Jon Wayne Curtis was going over and beyond for me. Especially he would seach for want I was looking for, telling me to have a seat. When I had a bad foot, and didn't have to walk or limp around the whole store. He got my sale. And future sales. Thanx.

Started off rocky there was not a sales associate present to greet us. A few moments later we were greeted. Our sales associate was kind, professional, and very knowledgeable about the product ls that we were interested in.

Tre was very pleasant and helpful when I came in looking for accents for an office. I had previously browsed the website, but pictures online only go so far when you need some inspiration. Tre was polite and courteous with recommendations and advice. We probably did four laps around the store coming up with ideas. The store was clean and well laid out, a good place to visit if trying to enhance a room in your house.

Excellent service and beautiful quality furniture made by Ashley Furniture.

Showroom is nice and salespeople are very helpful. Ordered twice from this spot.

Jon was a big help with finding our new couch. Very knowledgeable and made sure we were getting the best deal. Would highly recommend John!

J at Ashley furniture did a great job showing us around the showroom and presenting us with no pressure options. His high energy coupled with his desire to help is commendable.

Prince was great. He got us exactly what we wanted and then some, well under budget. We are not the easiest customers to deal with, but Prince exercised patience, understanding and demonstrated clear domain expertise; we could not be happier with our new couch. I would whole heartedly recommend Ashley Furniture's Novi location, especially if you are lucky enough to work with Prince. Thanks!

We found our guest bedroom set same day, with the help of Jamie ! We will definitely be back

I would like to thank Tendal Latham for his help in leading me in the right direction for the assistance that I needed in looking for the right mattress. I would also like to thank Erik Wise for his recommendation in the type of mattress that was needed for the right comfort our bodies. The both of them were outstanding in satisfying me in my purchase.

Had a great experience; went in knowing the product I wanted to buy, but wanted to see it in person and gather more information. Evan approached me and was able to answer all of my questions, provide measurements and make sure I was able to view a piece of the collection since the specific item I wanted was not on display. He made my visit seamless and not lengthy.

Nathan Williams did an incredible job setting us up on a great deal on bedroom sets for both of our kids (beds, dressers and nightstands) and was quite knowledgeable with the furniture. In addition, Mark Shaya helped us choose the best suited mattresses for our kiddos. Mark was not only knowledgeable with the products but with the science of sleep as well! Store was clean and organized well! Paul, the Manager came over to ensure we were taken care of and explained the awesome promotions the store was experiencing. Lastly, to top off our visit, another salesman walked by and thanked us for our business. Great atmosphere!

The salesman Jay made it easy and fun to shop for a rocker recliner chair. He took his time with me and answered all my questions professionally and was very knowledgeable.

Erick was assume very personable and helpful definitely a people person worked with me and my family to get what we needed

If I could give a zero, I would. Do not buy from Ashley furniture!!! Terrible customer service! Worst I have ever had and I have told all of my peeps to stay away. If you have a problem with your order you will have a horrible time trying to resolve and will just give up. YOU HAVE BEEN WARNED!

I’d never been in an Ashley Store before. Tons of selection. Lots of informative employees to “educate” me on their products. The moment I walked in, ‘my couch’ was right there! (I had been to 2 other stores previously). I still walked around to see every single one! But still went back to ‘my couch’ & made the sale! A great deal; then they offered a better deal! Win! Win!

Brisa was quite helpful and pleasant. Together with an assist from Sharon I felt well informed and taken care of.

Our salesman Nathan Williams at the Madison Heights Ashley furniture store was Awesome, very attentive, very thorough, seamless purchase.

Salesman and staff was excellent. Was extremely professional in addressing our needs and price budget.

The sales rep Paul was very knowledgeable and helpful assisting me with my purchase of a bedroom dresser

Had the best experience at Ashley Furniture in Madison Height Michigan. The sales person was so helpful and the delivery was fast and on time. Definitely will go back to this store again!

Lydia was very helpful and informative, she explained everything to me. She was very easy going and showed me different options.

Tre was incredibly helpful and thoughtful in working with us to select the exact couch that fit our needs. We wanted something comfortable with a chaise and ottoman that would be resistant to kid damage, and also fit within a tricky space. Tre assembled the couch as we would need it to be assembled on the spot in the store so we could really visualize how it would look in our home. We felt very comfortable working with him, knowing exactly how this couch would look setup in the configuration we needed. Top notch customer service and speed of delivery/assembly.

Great customer service and lots of furniture to choose from. Definitely will be back!

I went to Ashley to purchase a boxspring and bed slat that would match the bed frame we purchased from them. Jon Curtis helped me, very nice and courteous and Not pushy. You feel comfortable with him because he listens. Thank you, Jon for your assistance!

We had a great experience! We found what we wanted quickly with the help of Evan. The whole process was fast and easy.

The salespeople were really nice the one young gal was kind of inexperience so it took a long time haven't had a delivery yet so we'll see

The furniture I purchased was of poor quality and began to look worn after just one week of use. This is unacceptable and I am disappointed with my purchase. The poor quality of the furniture reflects poorly on the brand and I would not recommend it to others. I hope that in the future, the company will focus on producing higher quality products.

Great selection and great prices. Very easy to walk around and not get pressured. Ask for Rodger!

I went in to buy a mattress and was greeted by Jon Curtis. He was incredibly knowledgeable about mattresses and helped me find a great fit that would ease my sleeping pain.

John was very helpful and only showed me what I described. I felt a little pressured at the end of my visit to buy something, but I believe that is how sales is done. Besides that John was very nice and helpful, I would definitely come back to this store.

Very friendly

Totally amazing some of the best customer service I've ever received I love that store and I love that staff they made sure I was totally satisfied with everything I needed thank you so much and a special shout out to Roger what an awesome sales rep

Haven’t purchased anything yet, but I’m definitely interested in a sofa bed they have there.

Paul helped me with everything I needed and was very quick!

if u go there do not Let the employee MOHHAMED HELP. HE was rude and unprofessional. I asked for him to show hard mattresses and he suggested that if I look for hard mattresses I SHOULD SLEEP ON A FLOOR. WHO THE HELL U GOING TO TELL ME THAT. THEY HAVE THE WORST LAZY EMPLOYEES EVER. DO NOT WASTE YOUR MONEY IN THIS LOCATION.

Great experience with my purchases. Sales team was very helpful, patient and extremely knowledge.

I had a great experience with Brisa Sanroman at the Ashley Furniture store in Madison HEIGHTS mich. I would definitely recommend this store. Shari MacLeod I gave it 5 stars.

DON"T BUY FROM THEM and DON"T deal with PAUL!!!! We went to Ashley in hopes of getting a new bed frame. Paul was our sales guy and seemed to be very nice, we ended up buying a whole new bedroom set with the adjustable bed frame. When we were signing the paperwork he told us the headboard was on back order and would be 4 weeks (he told us "but don't worry they usually take 2 weeks"). They charge a white glove delivery charge (no choice in that) and because of the back order they would only charge us once. The delivery day came 2 weeks later for the dressers, no headboard that was still on backorder, they put them together and told us everything was good! it looked ok and when they left we noticed they did not remove all the packaging on the drawers, It was broken right down the middle and the top two drawers could not be used. I called right away and told them, the lady I spoke to said it would be replaced that same day. I received another call stating it would take another week to get in the dresser. After multiple phone calls that included trying to reach Paul leaving him multiple messages without any return call (even to this day no call) I even spoke to the store manager who told me that I bought it and there were no returns and nothing she could do about it. They did replace it but they just showed up no prior call, Thank goodness we were home. Fast forward to 5 weeks later and we get the headboard delivered, when the guys put it together we looked at it and noticed there was a gap in the footboard and it was lower than the rest of the bed frame. He tried to tell us that it was suppose to be that way... UH NO!!!! it was upside down!!! They had to take it all apart and put it together right, which is an understatement. They still did not screw all the bolts in tight, we had to do that ourselves. The guys that came had no clue as to what they were doing nor did they seem to care. This whole process was horrible even and the quality of the furniture (we bought their "BEST") is not very good at all.

I had a great experience finding furniture for my new house. Mark was extremely helpful and very pleasant to work with. Thanks again!

I had the best sales clerks in search of bar stools for my kitchen Lydia and Paul the manager helped me find stools for my new kitchen island. They were knowledgeable and accommodating to my needs. Warm personal care and attention. I was at Madison heights location first visit but not my last. Quality furniture go see I'm not kiding you won't be disappointed. Thanks guys!

Excellent Service!

Very good experience, all the crew very kind, friendly and supportive

I just wanted to leave this review Tredal was great. He was extremely helpful and patient. I will be returning for more items. Thank you so much Trey Update: So actually, I need to change my review. I purchased furniture a couple of weeks ago they ran my credit. I got approved through synchrony because they had the best terms and rate. The sales associates explained to me that I would only need the synchrony card. When I was expecting the synchrony card to arrive in the mail, I also received the Concora card with a $3000 credit limit, however, I never wanted to use the Concora card because I only needed the synchrony one. I reached out to the sales associate. He told me that I did not have to activate the card, and it would not affect me. Well, I checked my credit report and by them authorizing the concora card it brought my credit score down. I am extremely upset and I will never return to Ashley furniture store or recommend anybody to come to the store.

Evan was amazing as usual! Great customer service, I will not buy from anywhere else. Highly recommended! Super easy, quick, and efficient.

I had a wonderful experience with Tredal Latham. I made a beautiful purchase. I'm grateful.

A great experience. Evan was helpful and easy to work with.

Mark helped us purchase king size bed as well as some high quality pillows. Our intent was to come and purchase a mattress. Mark educated us on the difference of each mattress. As well as taught us the proper way of sleeping on a pillow. We spent about 2.5 hours in there but it was worth every moment. I appreciate his patience and working with to get us what we needed. I will definitely be back to furnace the rest of my home.

Great service. Very helpful and knowledgeable. I would recommend Jon to anyone!

Visited Ashley Home Store for the first time just to look at beds. We were greeted by Jay and he showed us a number of bed and mattress options. Jay was extremely knowledgeable. He found us the perfect mattress and bed based on our needs and sleep types. Very enjoyable time and Jay was able to get us a great deal for the best bedding for our needs.

Jay was a very friendly, knowledgeable and patient sales person. He didn't stalk us in the store or act aggressive. He listened and gave great information and suggestions on the items I was looking for. All of this was after I called the store 3 times trying to find a product in stock. I highly recommend this young man.

Evan was professional, pleasant, attentive but not pushy, and knowledgeable about quality of products. Overall, excellent service.

Roger helped me out in buying a new couch and bed frame! Fast, friendly, and welcoming service! Definitely going to come here for future purchases!

Very good experience, the salesman Evan Olden is very knowledgeable and he thoroughly explained everything smoothly.

HORRIBLE CUSTOMER SERVICE!!!!!! I ordered a 1600 dollar couch on Friday the sales guy Omari, Kern was all over the place while I was trying to purchase the couch, he kept leaving and showing furniture to another person while I was trying to pay for my order and set up a delivery I found it very rude and unprofessional, to top that off he set up delivery for the next day Saturday 3/2/24 I paid $169 dollars for delivery and when Saturday came around no one called for a time so I called the store and talked to someone who was extremely rude saying they don't set up next day delivery that I was wrong with the date, he looked up my order and realized I was right than said we'll I don't know why you're sales guy set it up that way but it will be delivered Tuesday no sorry nothing just kept trying to blame me for the mistake, I asked to talk to a manager he told me they are busy at the moment but will call me back, now it's Monday no one has called me back I just wanted to know why did they promise me delivery on Saturday I had a family member waiting for delivery because I had to work all for nothing. The worst customer service, never again I will late my hard earned money to a different company. The picture shows the delivery date scheduled for 3/2/24. I bought purchased it on 3/1/24 I never asked for next day delivery he OFFERED in the first place. Plus I told the sales guy I did not want the fabric protection he said he is giving it to me for free and lowering the price for the sofa so it will come out the same I am sure he did that so he can make more commission as well

EVAN OLDEN was AWESOME!!

Went to Ashley Homestore in Madison Heights, MI had a wonderful shopping experience. The store was very clean and welcoming and can’t say enough about how helpful Tredal our sales associate was. Highly recommend this store.

Tredale was super fantastic and made our experience unforgettable. Very professional and knowledgeable. He deserves a raise!!!

We received excellent service at Ashley , Brisa and manger on duty was so kind and very professional, they even stayed over 2 hours to help us with our purchase. Appreciate and recommend Ashley 10/10

Roger was very helpful, showed us plenty of options for financing and furniture. Great experience.

I had an easy experience with Lydia ordering my furniture and I would gladly purchase from this location again!!

It was a wonderful experience! Did NOT get approached at the door. Was allowed to walk in and look without sales people being on the attack. We felt with Lydia and she was very pleasant and easy to deal with. Very personable without being overly pushy and all up in my face trying to up sell me.

DO NOT PURCHASE FROM ASHLEY AND DO NOT WORK WITH MARK, TERRIBLE SERVICE. The delivery was made to my home when I was not present and my mother signed for the delivery. The delivery and assembly for the furniture was terrible. The rails of drawers did not open or close properly, the slats on the bed frame were not installed on the bed frame and just left on the side, and there were parts missing from the bedroom set such as the support legs for the slats. Furthermore, there are damage and scuff marks on all parts of the furniture, especially the chest. There is a dent located on the bottom part of the left leg of the chest, which causes the bottom most drawer to not fully close. When I initially noticed these issues, I contacted the sales representative, named MARK that sold me the furniture He did not reply back to my text even after multiple attempts. Then I was out of town for a week, and once I was back in town I reached out to MARK again. He stated that I would have to contact Ashley’s customer service department. I ended up contacting customer service multiple times with no resolution. They kept stating that I had 72 hours from the time I received their furniture to report any issues and now I cannot return or exchange it. However, I did report the issues as soon as I noticed, but MARK did a poor job in getting back or communicating the issue at hand. I also ask to speak to a supervisor once I call customer service, and I am always told someone will give me a call back. However, not once has any supervisor called back to resolve this issue. I also contacted the store and spoke to the store manager, CAROL and SHARON who were of no help as well. She mentioned that she placed an order for replacement products and I would receive them on 1/21/24. I have not received those products. This company fails to take responsibility for their mishaps. The furniture is of low quality and I want a full return and refund on my order.

Brisa was amazing !! she really helped us finding the right smart bed and was very patient during the whole process. I highly recommend her for any furniture purchase.

Ashley homestore made getting my daughter bed a breeze. This is my first big bedroom purchase for her and Brisa was top notch with her customer service. Brisa made picking out the bed so quick and simply and it wasn’t a business transaction, it was a joining of customer becoming part of the Ashley family for life. Unfortunately service was not continual once it was time for delivery. The driver made it in the window they promised but the bed could not be put together due to missing hardware. Another day to wait, I guess. February 28. update No call back and it’s been awhole 24 hours and we have not heard back from anyone! My child’s bed sits with no assembly and that’s dangerous to my current situation involving my child! So this is truly adding to stress in our home life. I called every number they listed for them and no luck. I had to call the warranty company just to get through to an Ashley store associate. And they still didn’t help at all. Now I am now left to figure how to assemble it with no hardware.

Great sales service by Itza, she was really helpful with a fantastic energy. Kudos to her!!!!

Tre did an excellent job explaining the answers to all of my questions. He was very patient in the ordering process. I feel very happy about my purchase.

Omari is a great salesman. I didn't even go into the store for a mattress but he convinced me with his knowledge of the health benefits of a good mattress.

Great customer service! Shout out to Lydia! She was very helpful

John was super helpful, kind and knowledgeable with finding the right bedframe and mattress!

Tre did a great job.

Not impressed with lakeside Ashley store. LOVE the Madison heights store! Paul and Evan were great. I called prior to coming. When I got there they welcomed me, and directed me to the item that I was there to see. It was a great buying experience. I purchased several items!! I have already spread the word, to friends and family that this is the place to go and these are the two to see. They will take great care of you. Thank you again Evan.

Lydia was great and patient!

I went to Ashley Homestore during the president's day sales. I worked with a new employee, John, and he was helpful in assisting me with the purchase of two chests of drawers. He really emphasized the value of what I was purchasing and made sure I knew who to contact if I had any questions. John was assisted by a fellow employee, Mark, to complete my transaction. It was nice to see a teaching moment with consistent question, explanation, and feedback, as they answered all of my questions and completed my transaction. My items will be delivered to my home, so despite not having seen them yet, I feel confident that the employees at the Madison Heights store would be willing to help if I need it.

Mark Shaya was fantastic!

Superb customer service from our sales person Erik Wise.

Worst Furniture store and Delivery process. No response to the Customer

Very knowledgeable sales people.Not pushy. Visited two more furniture outlets. Not happy with the quality of the furniture. Returned to Ashley and made our choices and our happy with the recliners.

Working with Paul was a pleasure; very knowledgeable on the products and a great buying experience.

Very polite and helpful employees!

Went shopping for a few pieces of furniture but had decided we weren’t going to buy anything. However, we saw pieces that worked perfectly with our plans and our budget at Ashley Home. Tre and Sharon were super friendly and helpful.

Never been to Ashley Homestore before and wow, were we amazed! The entire staff at the Troy location was absolutely wonderful from the moment we walked in. Kind and courteous, knowledgeable and patient, Sharon and Tre were a dynamic duo! I am so impressed by our visit that I am looking forward to the next time. For any future furniture shopping you may have, I strongly recommend Ashley Homestore! I will post again to update you on the delivery process. Be well!

Salesperson Lydia was very pleasant and gave us good options before we made a purchase. Store has good options at fair prices. Delivery was smooth also.

My wife and I bought two of the exact same couches different colors. One came in great but they overcharged me for it. The other was discounted and was also on back order. I waited 7 weeks for the couch. I got a call it came in and I took the day off work as well as rented a U-Haul to pick it up. Half of the couch came in and they said they discontinued the rest so that’s all I could take. Had I not asked the people loading my U-Haul they would have sent me home with the half a couch. I went back in to get help and Paul K, older miserable guy had the worst attitude and did nothing. His manager Sharon was nice but offered nothing more than a tiny discount on ANOTHER couch not the same but a different one that was more expensive and different color. Tried to charge me $500 more for the same couch I bought in a different color??? Mohammed the sales rep was nothing short of a sleezy furniture salesman. DO NOT SHOP HERE UNLESS YOU WANT A HEADACHE. They should have actually helped. Maybe on top of a measly $200-300 discount free delivery? A real apology not a hey it happens? Terrible customer service in this place I lost a whole day off and 7 weeks waiting for a couch that was discontinued and never coming. Terrible way to make up for your mistake. If you have any care to read this you should know who this is and our order. Feel free to reach out and make it right somehow.

Lovely gentleman work at the Madison Heights location… I had a very informative and stress free interaction. Evan and his manager were lovely.

Was a really great visit at the Madison heights store. Jay was awesome,very helpful and knowledgeable, no pressure. We purchased a sectional. We will definitely come back for our other purchases.

Dealing with Omari was pleasure, we had no plans on buying anything that day, it was Omari's professionalism and he since he did not hover over us, we were able to relax and ended up picking two pieces of beautiful furniture. I would definitely recommend him. Thanks Omari 😊

AJ was the best. We will come back

Omari is very professional, polite and helpful. He is a wonderful employee and he has very strong communication skills. I bought two sofas and a piece of furniture and Omari was very helpful.

Jay is a very knowledgeable and polite representative, he was very helpful at Ashley furniture, Sterling Heights, MI

Monica was very nice, patient, and took her time helping me find a nice, comfy and quality couch. I am very satisfied with her services!!

Raymond at the Madison Heights store gave excellent customer service. The store didn't have what I wanted but he directed me to the Ashley website sat with me until I found exactly what I wanted. I ordered it and it was FREE SHIPPING as well. I would HIGHLY RECOMMEND this store and ask for Raymond!!!.

Huge beautiful new store

In store experience was good (polite and helpful salesperson), but it seems like Ashley Furniture is working against it's own brick and mortar. In hindsight, I paid more than what was the prices were online, and there isn't a return policy, so I'm SOL for the piece that didn't work out in my home. My bad for missing the fine print, but transparency would've been appreciated.

Great service. Answered all my questions and helped make a decision for my daughter and I easy.

Highly recommend Ashley Furniture Store! Had a great experience working with my salesperson Erik Wise! He made sure to greet me but wasn't overbearing (like some other furniture stores where you feel uncomfortable right when you walk in). Erik was very knowledgeable, professional, kind & super patient when I was trying to make decisions. Great customer service is hard to find & I will definitely shop at Ashley again because of the wonderful service. Prices are great too!

Monica was a wonderful salesperson. She got me a good deal on just what I was looking for.

Great service. No pressure. Jay was very easy to work with.

I was greeted shortly after I entered the store. Omari was absolutely wonderful. He asked me what I was looking for and showed me exactly what I was interested in. If I didn't like something we moved on to the next choice. No pressure or trying to talk me into something. We ended up looking at mattresses because of something I mentioned. Needless to say I bought the new mattress and couch. I was also impressed with the team work of coworkers if he needed assistance with codes ext. It was a great experience and I enjoyed shopping without pressure. Omari provides great customer service with a smile.

Eric was awesome! Ashley had the perfect chair for me and at half the price of Macy's!!

PSA. They don’ fake bad reviews but they can fake the good ones… Alright well I never thought I’d be one to post a review let alone a bad one but here we are I guess. Not only was the sales person I talked to taking me on a wild goose chase, the customer service was the absolute worst I have ever seen. After getting my shipment of items the bed frame came defective (missing vital pieces). 5 phone calls later and 6 consecutive days of talking to the customer service they finally said they were able to ship the piece. 10 days. I was very respectful throughout the process and not once did I get an apology or offered anything to compensate. It took 10 days to order the bedroom set. 6 days to get a hardware piece that wasn’t included with it. 10 more days to HOPEFULLY get the right piece. I have always admired Ashley’s Furniture that’s why I am very dissatisfied with my first time buying from them. Update: I got shipped something completely unrelated to anything I had multiple phone calls and conversations about. Called back and still didn't even get offered an apology. Now they’re shipping me the right things so they say. 100% recommend everyone to find what they’re looking for somewhere else. It’s unbelievable it’s almost as if they’re playing a game called who can be the most useless person on staff.

The furniture is appealing but it’s one of the lowest quality I have have purchased from. I HARDLY sit at my dining table and there’s scratches everywhere on it. Way cheaper online than buying from store and they’re overpriced. Please save yourself and go some where else.

Mark did a great job serving us. Very knowledgeable and courteous.

We had a great experience with AJ. He was calm, knowledgeable and patient. He offered alternatives when we felt a price didn’t work for our budget. He also was not a pushy salesman and advised us of all of our protection options. My husband and I enjoyed our time at Ashley.

Evan was awesome and made our search for an oversized chair quick & easy. There was a great selection to choose from!

After spending a lot of time going back and forth with my husband about getting these couches, we had 3 representatives Sharon, Paul and Muhammad that went above and beyond to help us with this purchase. Thanks so much for help and for your patience.

Muhammad Alim was excellent and he helped me save money. The service was perfect. I recommend you come here. Muhammad made my experience great!

Mark was super helpful, answered all our questions, was respectful of our time and my favorite part was he wasn’t one of those typical “pushy” salesman. Very positive experience and would recommend working with Mark if you can.

Horrible experience. I ordered a furniture set which didn’t fit which wasn’t their fault however I did a reselection and have been going back and forth with them ever since. They attempted to make a delivery and it was the wrong color and side of the sectional. Called the store multiple times and could never get anyone on the phone. Went to the store a couple different times to get the error corrected. Spoke with Paul who I was told was the supervisor he advised he would take care of it and reach out to me to let me know the status, never heard from Paul Or our original sales person Lydia. Received a call two weeks later from someone else advising the set was discontinued. Now I am calling back and forth to have them pick up their furniture that they incorrectly delivered and still can’t get anywhere. This has been the worst experience I’ve ever had with a furniture store. For Ashley’s furniture to be so expensive I expected way more.

Omari & Sharon were very very helpful and they helped us explore our options and gave us great deal that we couldn’t say No to it, they were professional and fringe and cared about us a lot, thank you so much for your help.

Shopping at Ashley Furniture was a great experience. Our sales guy Paul was very helpful and made it easy and simple to get our great deal on our Furniture.

If you could put zero stars, I'd do it. BUYER BEWARE - you cannot return anything "after delivery". It does not matter if delivered damaged or wrong, they simply run you round and round between the store manager (never calls you back) and customer service, which cannot help you. They delivered the wrong chairs to a table set, 30" barstool vs. the 24" chairs, the table was damage, gouged out in multiple places and looks like someone already tried to repair a scratch on the top. The delivery guys just zoomed in, and said sign here and bailed. I never even got a chance to look at it all. Well, I was at least smart enough to reply to the auto chat bot email on delivery and provided all the pictures, including the store floor model. That's about the best that's happened, it's been 7 weeks, still have stupidly tall chairs sitting in corner of room and a table I can't use. I just want them to pick it all up and be done, but it looks like I'm going to have to just dump it at the door of the store as I am unable to get anyone to call back or follow through. They are NOT part of Ashley furniture, it's just a name to make you think they are, they are no different than any of the other furniture stores. Do you self a favor, if you find something you like, take a picture and go to Furniture City or Gardner White or someone else.

Excellent experience with thorough and awesome customer service from AJ and Sharon. Five ⭐️ stars!

I had an amazing experience with Mr. Paul, who covered for Mr Evan. Mr. Pail was very helpful in assisting an indecisive person make a final decision on a previously purchased bedroom set. Everything turned out beautifully 😍. Everyone was very pleasant, showed respect towards customers. The staff represent a happy environment with big smiles and a joke here and there to keep customers smiling. Thank you Mr Paul & Mr Evan

Both our salesperson Erik and the manager Sharon were extremely knowledgeable and helpful during our mattress purchase.

Erik W. Was Very Helpful, Honest, Cool, Doesn’t Hover & Will Definitely Ask The Right Questions To Help U Make A Decision. Also.. Very Attractive & Smells Good AF In Person So Make Sure U Stay Focused On What Your Shopping For. Lol

December 3rd I went in to buy a couch. I decided to finance it and my sales rep Muhammad copied my info and applied for 2 extra cards without my permission. I was only suppose to get the one card from the bank that associates with them. They also scammed me with the price of it. The price of the couch was $1,000 online but in stores they were selling it for $1,300 saying this was a “holiday sale”. They tell you if you finance and pay off in 12 months they can knock the $300 off. It’s just a scam to finance with them so they can sneak and steal your info to apply for cards. I’ve made multiple calls to the store and it only directs you to customer service where they talk in circles and you get nowhere with them. There has been multiple reviews and even at your location where this isn’t the first time this company has done this to people.

Everyone was Very helpful. I had a great experience and will definitely be back!

Customer service representative were rude.

Employees were very friendly and knowledgeable. We liked that there was no sales pressure upon entering the store.

Erik and Omari gave great customer service and took the time to answer all of my questions. I appreciate the help. Thanks

Wanted to share my happiness on how delighted I am with remarkable buying experience. Eric and Javion are top notch in working with and empathetic in the whole process. Manish J

Paul Kovatch provided us with excellent customer service. He answered all our questions and helped us narrow down our choices without the high pressure to purchase that you get at other furniture stores. Thank you for giving us such a pleasant experience!

A very good experience. Staff -Tray - and manager were helpful , friendly and professional without being aggressive. Great selection of furniture with reasonable prices . Went into look and ended up buying. Will return when looking for any furniture in the future. Recommend to all to look and compare with other places.

Trey was wonderful and knowledgeable. He gave us room to look but guided us based on what we were looking for!

Paul is a great guy and salesperson. Very knowledgeable and answered every question. Hes who I would recommend. Also Ashley furniture fantastic quality. I recommend them two thumbs up. We'll be back

We came to your store strictly to look around and get an idea of what you had. We had zero intention of purchasing a new bed. We left with a King Temper-Pedic and base ($6,000). We received excellent service through education, patience, advice, listening and at times, giving us some space, from both Erik Wise and your manager Sharon. They were both excellent.

Mark was great. Super helpful and knowledgeable!

Very helpful and I got my couch in 2 days The delivery people were very careful friendly and professional Would highly recommend Still waiting on my end tables from value city furniture it's been almost 4 months And they keep calling and changing the date I would not recommend value city furniture 😫 I'm calling them and getting my money back and getting my tables from Ashley furniture through Romeo and juliet furniture

Jay was awesome to work with. Very knowledgeable, professional and courteous. We’ll definitely come back when we are in the market for furniture.

Customer service is pretty bad. Lots of attitude and arrogance. My floor was damaged by delivery 6 weeks ago and I can’t get any kind of .

Delivery scheduling was not organized very well Kept receiving different delivery dates—only complaint. Other than that—happy with our purchase!!! Pleased with my salesperson Trey!! Pleased with the delivery men—loved the shared ETA feature!! Both delivery men were kind and efficient!! I definitely will purchase from this store again!!

Had a fantastic experience with Erik. Would recommend others to come in and check out the store.

Great experience! Everyone was so helpful! Thank you Muhammad & AHS Madison Heights Store! We look forward to our new mattress and bed frame!

Great experience from start to finish. Also plenty of options for every budget. Also, also, the mattress technicians were extremely knowledgeable and helpful.

They allowed me to walk around the store without following me. I was introduced to a sales person who said I was able to find them if I had a question. Once we determine what we were interested in they were able to provide us the details we were looking for Credit options And delivery charge. Came in the following day to actually make the purchase with the same sales person we worked with transaction went very smoothly. Happy with the service. Will provide additional detail once the delivery has been complete

Mark was so amazing to work with, words cannot express my gratitude for his patience, help, expertise and a great shopping experience.

Evan was awesome to work with!

Thank you Erik for all your help. Easy process and really helped explain what made the most sense for my situation.

Everyone was extremely helpful and pleasant. My salesman Erik was very knowledgeable of the merchandise and was very helpful in my decision to make my purchase. I highly recommend this store and Erik the salesman if you’re looking for GREAT A1 service. Thank You Erik, For your excellent service. Karen Webb

Erik Wise was very professional and caring. He ended his break early to assist me with my selection. I had visited the store earlier that day and decided to return to make a purchase. Mr Wise was truly a pleasure (service with a smile). Thanks

Great costumer service. Lydia was very friendly and patient with us and understood our needs and that made it everything much easier when having to pick multiple pieces of furniture.

Great service by Erik! No pressure

Great experience with the staff as always. We went to the Madison Heights location on John R and Evan Olden was lovely and so helpful!

Very polite and kind, very efficient.

Evan was amazing to work with! Truly recommend him. He is a great asset to the store. Was patient and understanding. Allowed me to pick the bedroom set the way i wanted to. He even caught there was a mistake on the paperwork so we saved even more money!!

Jay was great to work with! Efficient and professional!

I had a very helpful service rep,name Paul he was very informative,I appreciated his help,my trip there was worth it

Erik W was excellent to work with.

Outstanding experience at the Madison Heights Ashley Home Store with customer service rep Omari. He has a skillful listening ear for details that helped me to determine my final purchase choice. A great sense of humor made the process of paperwork easier to complete. He also has a ease to reach out for clarity introducing his manager who gave a deeper dive in deciding when to purchase for my best deal.. Good quality product and friendly service is a combo that will have me return asking for Omari again & again! He’s a keeper Ashely Home Store

Omari was an excellent help making an great experience

Service was great!

Great customer service

They were amazing at this Ashley store. Super informative, very friendly, patient, and accommodating. And above all they gave us the best deal in town. We worked with Muhammad and Mark, and it was a very fun and enjoyable experience.

Evan was a big help when I was looking for my sofas, he was not pushy at all and walked back and forth as many times as I needed to see all of my options.

We found a great deal on a table and chair set and the customer service was good!

Black Friday deals where great and they crew did a great job, the Manger was very nice and helpful with our sale

It was good, the store associate Evan was very helpful he answered all our questions and was very nice.

Omari was very helpful, professional, knowledgable and polite. He made sure I found what I was looking for.😊

Way knowledgeable helpful salesman went the extra mile to make sure I was happy I will definitely be buying more merchandise my salesman name was mark very awesome 😊😊😊

Omari was super helpful in finding us a sectional for our new home! He was very friendly and made the process easy

Awesome experience!! Very happy with their customer service!! And Specially Lydia (The Manager)is very professional and nice! Received great customer service from her. I would give 100 stars ⭐️ to her 😊 if I could!! Also had very nice conversations with Erik regarding the mattress options!!

Not even worth a star. I have purchased the bedroom furniture set couple months before the wedding, which was in July of 2021. However, Seller Jefferey said i will have everything by end of the year. This is when all HELL started. Everything started getting pushed back and some of the partial delivery I get comes broken. Delivery people just drop the item and try to leave when i can cleary see the drawer sets are broken. Even bed frame they just screw the hell without looking at the instruction. Some were installed with wrong screw and could not be disassembled. Also, some of the screws were grinded which i could not turn any more to take off the screw. Even the people who came from CHICAGO pick up the broken funiture said People delivering at Detroit location always do this and they get the blame. Seller Jefferey instead of taking responsibility he avoided. I got sick and tired of waiting, because my wife was pregnent and didnt want her to sleep with the bed on the floor. I have been calling months and months demanding for refund. I have purchased the bedroom set on Madison Heights Location and found out the Seller Jefferey has moved to Novi Locaiton. I call both places, only thing they would say is there is nothing they can do because furnitures are delivered. Delivery people deliver the furniture broken, what the hell do you mean their is nothing you can do? I have called been calling the place over a month and finally got me through corporate office and i got full refund. I went to crate and barrel immediately and got the furnithure i wanted in 3 month. DON'T BUY FURNITURES FROM THIS PLACE.

Sales staff was very kind & curious. Mark was a verk good salesman & was well educated on the stores products. Furniture was a bit pricey, but a good store to shop

Horrible experience

The manager was good and gave a pretty decent deal. The salesperson started out pretty good then seem to start experiencing some issues with the original deals she had presented. This resulted in her losing part of a great sale. 🤨

Very good

Paul is very unprofessional, blames customers for employees mistakes

I went into Ashley’s furniture to purchase a sectional. I found a couple I liked and told the salesperson muhammed that I was going to show them to my husband and see what he says and come back. He told me there is a promotion if I purchased today I will get no charge for delivery. So I went home and found one of the options I liked on a different site for a lot cheaper. I called Mohammed and asked if they matched the price, he said not off that website. Later he called me back and said he can do it for a price but it was still higher. He told me to send him a picture of the item on that site to see the price. I sent him the picture with the item and price of everything. He later called me and said to talk to his manager for a final price. I talked to her and she told me I can get you the sectional for $2,900 out the door but you have to get it today, so me and my husband and kids dropped what we were doing and went there. When I got there muhammed ran my credit so I can do the 6 months promotion and he went and talked to another manager named Paul. Paul then later came and told us we can’t do that price because that was actually for a different sectional. I told him that I sent him the one I wanted with the picture of it and everything. He then tells me “well you decided to change your mind,”. Very rudely! I told him I didn’t change my mind I sent him the one I wanted in the text message and even talked to him on the phone and told him which one it is. He was very rude and blamed me. I asked him for the store managers name and he wouldn’t give it to me. I was very upset because they ran my credit for no reason. Then later Paul comes and tells me they can match it after talking to the manager but at that point I didn’t really want to give them my business so I left.

I’ve been working with Monica Lupo for about a year now, her customer service is magnificent. She make sure that you’re happy when you leave the store.

The worst nationwide furniture company

Where do I start. I originally went in store to purchase the Johnelle Cocktail table. The gentlemen I worked with was great. He told me my delivery would be arriving Oct 10th No problem. The delivery drivers brought it and it was defective. The slab under the table where you place the screw was non existent. I called customer service to get a resolution and I requested either some sort of compensation or an earlier delivery because I needed the table for a family event. After going back and forth with them, requesting a manager, you know how that goes they agreed on giving me 50 store credit and delivering the new table. I said okay fine, canceled my family event and waited one week. Now they brought the table and it was even put together for me. I live on the second floor and they even brought it up for me. great. Few hours pass, I clean and start to decorate the table and come to realize it’s the wrong color. I have pictures of the old one and the new one. I called customer service and spoke to Xavier to which he asked of me to send the pictures. I did. He continued to argue with me that the website only makes the color gray. Yes, I agree. But at one point this table did come in the color gray brown. If you look on amazon and search Ashley Johnelle Cocktail Table you will get the option to purchase two colors which proves my point that it originally had two colors manufactured even though only the gray is offered currently on Ashleys website. Anyways I asked Xavier after fighting with him to just return the table and I can purchase it elsewhere. He kept arguing with me and said we can’t return it since you purchased it in store. Then Xavier decided to go mute on me. He stopped talking. Mind you I was nothing but respectful with him, didn’t curse, and just asked for them to be fair. So I hung up with him and called back then I got Monica who told me to text pictures to a number and that there is many associates and someone will review this and get back to me in twenty four hours. I said okay thank you and continued to sent the pictures then a computer replied to me Hello are you looking for an update on your Ashley order yes or no. Seriously guys. Now they refuse to give me my refund and take by the table completely. It’s either send me the right one or take it back completely and give me my hard earned money. Oh and additionally, I bought a side table from the Johnelle collection from another furniture store and if I place it next to the cocktail table it doesn’t match. So please Ashley’s furniture continue to tell me how I am lying and it is the same table. I posted pictures and you guys make the decisions? Absolutely disgusting of the management here. Update: still arguing with them about the color. You can clearly research and see at one point it came in a brown gray color and it might no longer be made however i got some back stock item delivered today but no one wants to take the blame. Shame on you Ashleys furniture. Your products are great but your quality care of customers is awful. I just want a resolution please and we do not have to bring this issue up anymore.

Great friendly service. Price match. Great experience.

Very nice person helped us 🙏🏼

We worked with Mark at the Madison Heights location and he was absolutely amazing. Very knowledgeable and personable. He worked hard to get us the best prices, would highly recommend.

Some stuff looked ok but no one tried to assist us so after we looked around we left. They missed a big sale my daughter was trying to buy livingroom, bedroom and dining set she just moved her from out of state. We will not be coming back and I will not recommend them to anyone else

My salesperson Omari was so personable, helpful and knowledgeable! If he didn't know the answer to a question he went and found out. I will return here for other furniture needs without a doubt!

We love our product - lift recliner. When I came in the store I had to ask someone to help me though after 10 min ; not use to that in a furniture store . My salesperson was very nice though !

Big selection, helpful workers & good prices. Thanks Mark in Madison Heights for the service.

They were great to work with and Omari was the reason we chose Ashley!

Excellent Customer Service! Paul, Thank you for all your help Billie

My recent experience with Ashley Home Store was quite a mixed bag, and unfortunately, it left much to be desired. While there were some positive aspects, the overall process left us somewhat disappointed. Firstly, I want to give credit where it's due – our in-store experience with the store associate, Mark, was fantastic. He helped us find the perfect couch, answering all our questions and providing valuable insights into the different options available. Mark's expertise and friendly demeanor made our shopping experience enjoyable, and we felt confident in our purchase. However, our enthusiasm was dampened when it came to the delivery process. Due to a service outage with Ashley Home Store, our delivery was significantly delayed. We understand that technical glitches can happen, but the lack of communication during this period was frustrating. We were left in the dark about the status of our order for an extended period, making us anxious and uncertain. When the first part of our couch was finally delivered, things took a turn for the worse. The delivery team, unfortunately, did not take proper precautions while bringing in the furniture. They scraped our newly refinished wood floors with the couch, leaving a noticeable mark. It was disappointing to see that they hadn't used protective cloth or taken any steps to prevent such damage. When the second part of our couch arrived, we made sure to inform the delivery team about the previous damage. However, the servers were still down, and we couldn't get in touch with any customer support for weeks. This extended period of frustration added to our disappointment. Finally, when we were able to reach someone, we initiated a claim for the damage to our wood floors. Thankfully, we were eventually reimbursed for the repair costs, which was a relief. However, the entire process from the damage occurring to getting reimbursed was far from smooth and efficient. In summary, while we appreciated the assistance from Mark in the store and the eventual resolution of our issue, the overall experience with Ashley Home Store was marred by delivery delays, poor communication during service outages, and damage to our property during delivery. We hope the store can improve its customer service processes and ensure better protection of customers' belongings during deliveries in the future.

My family went in just to look at recliners for our family room on the way to dinner. We were greeted by Muhammad Alim in such a friendly manner. He took us to the recliners and let us look. We quickly picked one out to buy, but I had an impulse for a new kitchen table. He listened to what my needs were and what I wanted and showed us things that met the criteria, but things we didn't think of. We ended up buying a new table and 4 chairs in addition to the recliner. We have been looking for a chair for 6 months, and I can't believe on the first trip to Ashley Furniture we found 2 important pieces for our home. The main reason I made this purchase today is because of the service provided my Muhammad. He listened to what we were looking for, didn't push us into anything we were not looking for and let us have space and time to brouse and discuss privately. It is just as important to me that I feel comfortable with the sales person and company as the items I am purchasing. I felt like I could trust Muhammad and that he wanted us to get what we needed and wanted for our home, really explained the warranty we purchased and gained our trust in that product. We will be back soon for our next big purchase, and I will recommend Muhammad and Ashley Furniture in Madison Heights to my family and friends. Customer service like this is really a lost art, and I feel like the entire store, from the manager we talked to thru the entire team provided a great impression. This is a unique environment and the entire team should be recognized for the wonderful experience my family and I had tonight.

We had a great experience today shopping for bedroom furniture! We worked with Erik, he was very nice and honest and helped us find exactly what we were looking for!

Monica was my sales professional and was super friendly and knowledgeable. Loved the store in Madison Hts. I will shop there again !!

Amazing sales agent, but very pathetic delivery process. Received expensive white reclining sofa with dirt marks and blotches due to way it was handled by their delivery folks. They said they placed a service call, but no one turned up for 72 hours, so I called and was told they have no service request on record. They I have exhausted my option of return, because they have to return policy. I was not aware that I have right to “ return the product at the time of delivery” , I was told only when I call. I would have expected sales person to tell me that when they sold me. I would have been more vigilant. We were excited but are now disappointed. I don’t think I would buy anything more from Ashley #Ashley@ Madison heights update 09/22/23 Received no response and no one called for scheduling the service, finally I resorted to go to the store on 9/21 and drove almost an hour. Front desk said Sharon (Store Manager) is not in store and they promised that she will call us by noon tomorrow and we don't have to come in. Evan was a nice gentleman who looked at the photos we showed and agreed that these need to be replaced and was very sure that Sharon would be able to help. However it's 5:00pm and I am still waiting for Sharon to call. I even called up to the store they have taken my number and said she will call back. Meanwhile Evan suggested to use the text option with the customer service and told that they respond faster, but even there they are now going by process to complete the service call. For reason no one knows they have service call logged for 6th October in their system? Reason no one knows ! The customer service is totally mess. I am demanding the replacement of the set now, because I firmly believe that they have frauded me and given me the store display piece which explains the dirt and blotches and they have charged me the full price of a new sofa and I suspect that this is the reason why store manager is not ready to even talk on the phone.

Received a damaged sofa, waited over a month for a technician for fix the issue. The technician appointment was cancelled and we were only notified on the morning the appointment. Now we were told we have to wait another month for another appointment. We will never buy from Ashley again. Bad customer service.

Fast service

No complaints Monica was great

Great experience, moving between countries and Monica was very accommodating with getting us set up to purchase the first items needed for the new home

We stopped in just to browse mattresses, with little to no knowledge on the types of mattresses available and the health benefits associated with a quality night of sleep. We couldn’t have had a better teacher than Omari with his vast knowledge of mattresses and the ability to convey these benefits in an easily understandable way. We are so happy with our purchase and grateful that Omari was there to walk us through the entire process.

Was about to find what I was looking for. Received great customer service from sales lady and manager.

Very helpful. Answered all our questions and gave us the best deal he could find. Easy approval and large selection.

Paul righted a wrong by another store. He made us comfortable with the purchase and we are extremely happy. Would recommend them again.

Ashley knows customer service! Eric & the team were pleasant, professional and knowledgeable. They helped me furnish my living room with in stock ready to ship pieces. The process was efficient and painless. Eric was respectful of my time and urgency of my request. Thank you Eric and team!

My initial experience was great with my sales person. Then came time for the delivery. They have made 3 attempts to deliver a bunker bed, and each time they have brought the wrong item. Ive called and asked for a manager to call me. I have not received a call yet. Beware using the madison heights location as I paid $150 for white glove delivery and have not received it.

It was an overall ok experience. We came in to look at couches and a mattress. My issue was that there was a lot of pressure to ask for a credit limit increase on her synchrony card, and for me to apply for one or to apply for one of those rent to own scams. We were having a good experience up until then.

Thank you Paul for the great service!

I went to the Madison Heights store today. I could clearly see that the employees were in a meeting. No one acknowledged me. As I strolled through the store, I kept looking in the direction of the employees. By the time I walked through the entire store, touching and sitting on the furniture with no acknowledgement, I was over it and headed to the door. By the time I got to my car, a man came out to tell me they were in a meeting and asked if he could help me. OF COURSE NOT was my response! I told him what should have happened was me being acknowledged and being told someone would be with me. They CLEARLY did not want my business. So what did I do? I went to Gardner White and spent $3000!

Very professional and knowledgeable about the product. He price matched my item and got me the best deal possible.

My sells rep was awesome and very knowledgeable and he took his time with me. Omari answered all my questions, and went above and beyond for me. I highly recommend going to this location.

Jon Wayne was personable and very informative. We sincerely enjoyed our shopping experience at Ashley Store!

I bought a sofa bed in January 2023 and paid extra for delivery and to have the sofa setup. They did such a poor job in screwing the screws in that they fell out months later. The sofa bed has been used only a few times. I called the warranty office and they are a mess. They still haven't sent in my parts or sent out a tech. I would never shop here again.

Great salesman

I absolutely loved that as soon as I walked in I was greeted by an employee named Omari. He allowed us to look around without the pressure of being forced to buy something I did not like. I found a beautiful dining set that met the aesthetic for my home. Omari sat us down to get things rolling with financing and even went above and beyond by assisting us with delivery through a third party. Thank you so much! We love our dining set and look forward to returning in the near future.

I bought a very nice twin mattress. The sale person was a very nice guy he gave me 3 choices of mattress. Then he said I could pickup at there wear house but forgot to tell me 24 hours. So had to go back the next day to pick it up still my mattress was on hold.she out the hold lifted . Had my first good night sleep I a year.

Omari was fabulous. Very patient, listened well and found a perfect bedroom set for my daughter. I would highly recommend him. If your looking for furniture ask for omari.

Omari he is great he is very helpful I was recommend him

I had a great experience today shopping for a living and dining room furniture. One of the store associates, Mark was able to show me plenty of pieces that fit my preference on top of supporting knowledge. He answered every question I had without hesitation. Thank you!

I had a great experience at Ashley. My sales person, Omari was so helpful and patient.

Maki was super friendly, took the time to answer our questions, and made furniture buying less stressful.

My experience was great! Omari Kern made sure I got what I came for.

Our sales associate was knowledgeable, patient, and friendly. It was a pleasure shopping knowing we were in good hands. The only reason for not selecting 5 stars was on the delivery side. We did not accept our end tables because they were damaged. The sectional was missing the left side meaning the truck was loaded with two right sided sectionals. The crew that delivered our furniture did go back and loaded the missing components. Within an hour or so the issue was rectified. All together this was a much better experience than we had shopping with Gardner White and Value Furniture.

My wife and I recently purchased a sectional from the the Ashley store in Madison Heights. After going through some rather poor experiences with Gardner White and Value City it was a pleasant change. We were greeted and worked with Eric Wise to decide on the sectional we wanted. He was very easy going and informative without being remotely pushy or condescending.

I went in not knowing exactly what I wanted or what would be best for me. I’ve gotten the pleasure to meet Mark who helped me from beginning to end! Amazing how much he explained everything to me so that I didn’t have any concerns or questions left. He has an absolute great personality and he knows his stuff!! Ashley’s is a great place, the atmosphere is nice and clean. If you need help, ask for Mark and you won’t be disappointed!! :)

We needed a small sectional and has shopped everywhere with zero luck. I stopped in here earlier in the week and found a couple that would fit, but I was not very excited about the choices (nobody helped me until I asked for a tape measure) upon returning with my husband, Erik greeted us immediately and was very friendly. He could tell I was not all that happy with my choices so he offers an excellent suggestion! We are very excited to get our new sectional delivered next week!

Erik was very helpful & answered all our questions.

Jay was very helpful in getting us started. Then we shopped and shopped. He was patient and checked in on us periodically. All in all Ashley is the best furniture shopping experience for us.

First time in this store and layout of store is great. Furniture displays are really nice. Our sales person was great to work with!

Very friendly and knowledgeable staff. Products are made in the U.S.A.

Great customer service!

I only write reviews if it was a great experience or a horrible one. Sorry this will be the horrible. They messed up. My order told me I had to keep it. It was nothing they could do. Then they say they would do a refund, they picked the furniture up and never sent the refund. It’s been more than a month. never contacted me to let me know what was going on. This store in Madison Heights do not care about customers they care about your money. Please choose somewhere else to go. I would hate for you to experience what I experienced and I was extremely patient kind and understanding. But they just don’t care. Sorry I had to write this review.

Horrible experience. Late multiple times for delivery. Horrible customer service representatives that barely speak English. My "new furniture" was delivered damaged. It took Ashley over a month to fix it. So I had damaged "new furniture " for the first month. And the customer service representatives were awful.

Have to agree with other review about fraudulent business practices. Bought a couch on 6/10 and was told we would hear about expected delivery within a few days and the item would be delivered within 2-3 weeks. Still have not heard anything and have called the store multiple times and left multiple voicemails with no call back. The salesperson we worked with said she has now left the company. Everyone at the main Ashley number says they are unable to help with online sales. I have been charged in full for the item and cannot reach anybody regarding delivery.

Fascinated, I loved my furniture. Excellent service and attention from most, manager Sharon is really attentive. Happy with the purchase, only the delivery service is a little late, however, it was worth it. I highly recommend buying from this store. Update 070723 Some defects received with the sofa chair, the book case, and still waiting to receive the reply for the bedroom received without drawers and my money for the cancellation requested for the lamps never received. Sharon continue giving a great response. Waiting to receive the correct service and my money to return the 5 stars

Great service

If I could give zero stars I would, first of all I ordered a dining table with chairs, a bedframe and 2 nightstands, to start it off I had to wait a full year before any of it arrived, second when it was all finally delivered I got a call saying if any of it wasn't to my satisfaction i can turn it down at the door and itl be refunded, well the nightstands did not fit in my room so I turned them back and I was not refunded, to make things awesome, everytime I called their customer service hot line the operator was in Mexico which would normally be fine, but they would have the worst signal ever and could barely hear me and I could barely hear them, after struggling with the communication they "opened a ticket" with my name and that is the last I ever heard from them, and my table came with scratches that they said multiple times they would send a technician to fix, never came, beautiful pieces of furniture but the absolute worst customer service, avoid like the plague.

Evan was helpful in helping us buy our couch. Friendly staffing

My sales Guy Eric was fabulous!

Mark was really helpful He helped me get what I was looking for

Nila was my sales associate. She was very helpful and was able to answer all my questions. The furniture was all good quality, comfortable, and looked good!

Monica was great! Quick and efficient.

We had Omari do a great job hooking us up w a new front room leather set

Mark was very helpful. He wasn't overbearing and checked in on us. He was very knowledgeable about his product and looked for deals where he could.

Mark- was very helpful, very informative, really knew the product, bought more because of him, I will be back

Huge difference in the online and store prices

Muhammad helped us at Ashley HomeStore, took his time explaining our options with our furniture choices and made us feel comfortable. Looking forward to receiving our new furniture!

Erik was a great salesman. Store manager, Sharon, was great too! I went in looking for a couple living room chair tables and ended up buying a brand new Tempur-pedic bed system. Hubs and I are super excited to finally get a new bed after 20 years. I did get a great deal on one end table. My only regret is that I wish there were two of the end tables, because it is the perfect fit in my living room!

Jay was awesome.

Got exactly what we wanted

I was looking for a specific coffee table that was on backorder online, called the store and Mark was able to get it to us with same day pick up. The process was super easy and Mark was a great communicator throughout the whole thing! Highly recommend!

We were helped by Mark. He let us take our time and gave us the best deal we could have asked for. He went through everything and made sure it was in order, very organized and helpful. Definitely go to him if you need to by something.

Beautiful large furniture selections. Non pushy sales staff!

I don't normally post reviews but I had such a great experience today that I need to share! We went in today shopping for a mattress and frame, Mark Shaya greeted us promptly upon arrival - he was incredibly nice and super friendly without being pushy! He walked us through the mattress buying process, showing us a bunch of amazing options; helping us ultimately decide on a mattress that was best for us and our sleeping positions. Mark also showed us a couple of high quality pillows that I am sooo excited to try tonight! Between Marks expertise, overall demeanor and upbeat attitude, I can't say I've had a better furniture buying experience anywhere else! He even gave us a discount!! This place rocks - go see Mark!

Excellent service from

This was by far the best shopping experience ever! I want to thank Mark Shaya our salesman for the superior job he did, by far the best salesman ever, My husband and I came in Mark was not pushy and let us look around also when we had questions he was very knowledgeable and super helpful gave us the best recommendations! the best part, he helped us save a lot of money! We only came in for a new dining table and ended up leaving with an entire home! We my favorite part of this purchase was our new TEMPUR PEDIC MATTRESS AND BASE! My husband and I will recommend Mark Shaya to everyone I come across looking for furniture! Thanks again Mark I will be bringing you lunch this week!

Met with Mark and he was extremely friendly and helpful.

Monica is so lovely and helpful!

Mark was a great salesperson. Looked for good discounts for me and also looked online for matching pieces. I enjoyed the experience.

Excellent

Awesome experience at Ashley Furniture! There was a wide variety of mattresses and beds to choose from. Omari was very helpful from start to finish. He helped me pick out a new mattress, mattress cover, pillow and bed frame. I appreciate all of the advice and answers to my questions. I also got great discounts for my same day purchase. My total cost and payments were clearly explained. Overall, I would shop again at Ashley’s.

Great service, we highly recommend sales rep Mark 🙂

Great experience with our salesman Tre

Awesome staff, helped me as quick as possible!

Very nice collection.. and staff is very good.. very helpful.. Nila is amazing professional. she was so patient with us, while we took ours to decide among a huge range. Definitely recommend!!

Mark is very helpful and listened to what I needed and wanted.

This company is unethical and they are scam artists. Buyer beware. Stay away!!!!!

I made a purchase over a year ago and had an issue that I needed resolved. I was very pleased with the assistance I received that actually had no monetary gain for the employee.

I came in to the store and was assisted by a young lady named Nila, she helped me pick out everything and taught me so much about healthy sleep! She was amazing!!! I had a great experience, beautiful furniture and amazing customer service. :)

Jay was excellent took his time and was on point with all information knew what he was talking about very Patience will go back for all my other furniture 100 on point

Mark has amazing customer service. He was patient and very attentive.

Nila and Tahmara were very helpful.

I went to Ashley Furn to get an idea of size of furniture I will need to put in my house. I was greeted by Nila, with a big smile & I really appreciated that she was so patient with me. She listened to my needs & was extremely helpful. Good salesperson. I definitely will be coming back to get my furniture shopping done.

Jvian worked very hard to satisfy my needs.

Mark & Monica provided excellent service and follow up in selling me my new Ashley bedroom set

Worst furniture store in Michigan. We were told different information from two different people. Our sales guy said he was going to check with his manager on pricing while we walked around the store for 30-40 minutes finally asking where he was. The "manager" said he wasn't feeling well and was in the bathroom. When another sales person quoted us $1900 for three pictures and a rug I said forget it. We were told the pictures were a set and they quoted us a price for each making them over $700. We left and saw our sales guy sitting in a Mercedes in the parking lot smoking pot. So much for talking to the manager to get us better pricing. This store is garbage, it should be closed.

A bit pricy, but I love the furniture I bought. The sales person and manager were both very helpful and professional. They were also very patient with my tired toddler that kept throwing a fit.

We had a great experience at Ashley today! We found a couch we love and Nila made the process super painless. Thank you!!

There needs to be a 0 star option!! Ashley Furniture all over is the worst!! The sales reps are liars and the owners and upper management all the way to the top are awful, deceitful liars. They need to be shutdown ASAP. AF do not respond asking I reach out for assistance because you guys are useless pieces of trash. Refund me my 4k!

Eric was very helpful. I got the furniture that I wanted and in the color I wanted.

Thought all their sofas looked the same. Which is probably true since they are all made by Ashley

Such a great experience! Nila was so helpful and kind! She saved us a bunch of money and made the whole process so easy!

Our sales person was very friendly, helpful, knowledgeable, and nice to work with. We had a very positive experience.

Evan Olden was great! Super easy and fast experience. 4 years no interest!

Chris was a really great help! He didn't hover and only approached at appropriate times with really helpful info and advice. He was very genuine, down to earth and listened to our needs. Great experience and excited for our new couch and love seat! Thanks Chris - From Jesse and Kim

Originally I wrote a great review because our “good service” was sugar coated to make a sale. We paid and bought a table that we needed same day but unfortunately we could only pick it up next day just to rent a truck get to the warehouse that we had a SCHEDULED TIME FOR to find out the warehouse is closed for the next 2 days and we have no way of picking it up. After calling to ask the sales person Mark what the confusion was he proceeded to tell me and QUOTE “it’s not like it was a million dollar order” and “the table was worth the wait” as if my husband and I don’t have full time jobs to go any day to pick up a table form a warehouse that is only open until 4pm. Nice to know to know you’re only valued as a customer if you spend a million dollars at Ashley furniture first and LASTTT purchase here.

This is my first time buying furniture at Ashley. Kaye helped me out. He answered all of my questions and was very patient with me while I browsed all the furniture. I didn’t feel pressured to buy anything. He did a great job explaining the financing options. I’ll definitely be back to buy more furniture from Ashley!

Monica was extremely friendly and helpful. She was able to get me set up with a queen bedroom set, box spring and mattress and financing all within a reasonable time frame.

Great service at Ashley’s with Monica!! Specially if you are a latin just moving in to the Detroit area.

The store was clean and laid out well. The selection contained both contemporary and more vintage pieces. The prices and financing were reasonable. Our salesperson, Nila, was knowledgeable and attentive, without being pushy. When it's time for our next piece, we'll start here.

The best

We had such a wonderful experience at Ashley. Sean was so knowledgeable, and really took the time to make sure we got some great stuff. He got us financing when we didn't think we would get approved. It allowed us to get everything we needed for a reasonable monthly payment and 0% interest. I will be back to upgrade my mattress. Can't thank you guys enough!

Better than expected. Monica was very helpful and worked with my husband and I to decide on a dinning table and chairs. Very happy with our purchase.

Nila was a joy to work with ! Professional, patient and polite.

Excellent service from Nyla. Patient, kind and very professional!

No one to pester you to BUY.

Outstanding customer service at the store but once Ashley has your money, that all goes down the toilet. My salesman was Mark. He was knowledgeable, professional, and efficient and; as it turns out, will say anything to make a sale. The chair and ottoman that I bought as a gift a whole month early, the one that Mark assured me could be delivered in time for the event, will now takes yet another month to even ship. That's a total of a two-month wait. For a chair and an ottoman. My surprise "gift" is ruined. It is the height of stupidity to expect a cash customer to wait two months for anything. I will not be back.

My salesman Erik was great! I definitely saved money today & received exactly what I wanted to make my new house a HOME!!! I didn’t expect to pick my new bedroom set from Ashley Homestore but after visiting 3 other furniture stores THE QUALITY & PRICE could not be beat. I was even offered a great warranty to protect my new bedroom for over 3 years!!!!!

Stopped in worked with Jay is great!!! Excellent customer service.

Very helpful, great service and selection thank you.

Associate Mark and the entire team - THANK YOU FOR THE WONDERFUL EXPERIENCE!!!

Upon the delivery of my items I noticed that all 3 peices were damaged. These damages were pointed out to the delivery team but they refused to take them back. I immediately called the store to make them aware of the situation and immediately started to getting the run around. Its been a week and all I've been offered is a repair date which is a month from now. I don't want my NEW furniture repaired I want to return them at this point. This has been a terrible experience and I would not suggest anyone do business with Ashley furniture .

I was looking to purchase a bed and was introduced to Javonte Thompson who took Excellent care of me and I am very pleased with the service and the product I've not received yet but I feel comfortable with my transaction.

Very friendly staff.

Avoid this store. Horrible customer service.. after waiting for months to receive what we ordered and still missing things..not apologetic at all not they even care to return your call and text…

Great customer service. The employees are helpful

I purchased a chest dresser in November 2021 in may 2022 I called n places a repair request nobody came or contact me in 3 days like they said I had place another 3 request for them to come out here 9 months later which was feb 10th 2023 the guy said the dresser is not fixable I have a warranty on my dresser they told me I am still under manufacturer warranty with the store to call Ashley where I purchase it from dsg repair and Ashley is really giving me the run around at this point I want to know what did u guys offer a warranty for if I couldn’t use it and it’s just away for yall to get more money out of people like myself I would never purchase a warranty ever again this is too much

KAYE was GREAT. He was patient with me and took the time to really understand my needs and took the time to help me find the perfect couch for my new apartment. HIGHLY RECOMMEND 👍🏼👍🏼

Our salesperson was fantastic- very helpful and low key!

Kaye Rahim was a great help. I just moved here from New York and he was very patient and knowledgeable. Highly recommend!!

Friendly, but not pushy.

I think I like this place. Mark was helpful. Knowledgeable. Didn't follow me around. Was helping anyone who walked in the door. Will be back to look at more furniture here.

I am very disappointed in my recent purchase with ashley’s furniture. I have went to the store and a bought a set of new furniture and they said it will be delivered in a week. a week passed by and it was delivered to my house with one of the love seats that was completely broken and the the delivery guys tried to avoid it so i cant see it but iy caught my attention right after i they left and i called them back immediately and they said someone will come and pick it up and drop you a new one in two days. its been a week and nobody have came and i have been calling every day to get to someone who can help and no one wants to get me to a supervisor to take care of my problem and they are telling again and agin they will send a guy to take a look at it.

Great experience with the sales staff! Very accommodating and not any high pressure sales staff. The young man that assisted us was great. He offered options but didn’t try to pressure us into buying. Will definitely recommend Ashley Home to my friends and family based on the experience yesterday. Thanks Tre ( sorry if I spelled that wrong) you were great! 😃

Out of all the mishaps I have had with Ashley furniture I’m ready to file a lawsuit. There is absolutely no way that the warehouse is this bad! I had 3 separate orders and between missing and damaged items I am completely over this company. I’ve had a bed that is not set up in my home since January 4th and here it is now February 5th and still not together. Why? Because the first delivery said they couldn’t do it with the head and foot board. Head and foot board arrive in another delivery…SURPRISE!! The footboard is wrong. Footboard comes in a 3rd delivery SURPRISINGLY BUT NOT REALLY THIS ONE IS DAMAGED. It has been so many other issues like a broken sofa that I couldn’t even fit on this review. I have a email ready to go for whenever I find a corporate email (which a store associate told me they don’t have due to being a franchise) don’t worry I’ll find someone because this is down right sad and incompetent on Ashley Furniture part! Buyer Beware! Things may be wonderful at the store but trust me, when it comes to delivering your pieces….that’s where the chaos comes! I regret every part of it!

If I could give no stars I would. Whatever you do, do NOT shop here or any other of their stores! Our kitchen table came damaged and after waiting a month they tell me they no longer have a replacement. And they gave us only thirty percent back of a 1,500.00 table set! It was not our fault. Please, go anywhere else, BUT NOT ASHLEY! A*+HOLES!

In store experience was great. Staff was friendly and knowledgeable. I have not received the furniture just yet, so I can't speak for delivery services.

Decent furniture above the cheap stuff.

I purchased my sectional yesterday and what really sold me was the employee Kaye, he's new but he made me feel really comfortable asking questions and applying for the couch. Also the manager was really great too she was flexible and helped me a lot. Without the help I received I would have definitely not made the purchase without them. Update 3/7/23 Originally, I was told by the team that they saw my product in the warehouse, and it should come early than what I expected, and it has not. I called and the customer service stated that it shows that I have to wait more time than I was even originally told and that there were no accommodations that could be done because it's out of there control. I understand things happen but stating that it's out of control is just not true, you chose that manufacture regardless so it should fall on the company to take some responsibility. It's not like this is a small business, they can afford to show their customers some appreciation without going bankrupt, especially when they are inconveniencing them.

Excellent service from TreDal and Sharon. They were transparent about all of our options and costs and very knowledgeable about the products.

Chris did a fantastic job. Was very knowledgeable about the products and their differences. Definitely will buy future furniture from him.

I would never in my life shop at Ashley Home Furniture again. I have run across an issue with every transaction for the past 2 years. When I bought a sofa set last year, it took well over 3 months to deliver. When I bought a mattress and adjustable base, it was constantly put on back order, and the sales agent lied about applying discounts and completely fudged up the order (which nobody at the company would fix) so I canceled it. When the bed frame was delivered, it was damaged in a place that is not visible. When the damage was found a month after delivery, they would not send a technician out to survey or repair the damage. Nor will they accept a return or exchange. You are better off ordering on Wayfair! And in the future that is exactly what I’ll do. Thanks for reading

Purchase a bedroom set in Nov 2022. Delivery was schedule for Dec 17, 2022. When the delivery showed up there were multiple parts scratched, so I returned then. The parts were the headboard legs and the footboard. The second delivery was schedule for Jan 3, the headboard legs didn't come with the delivery. The delivery team made a note that the white glove service couldn't be complete it, due to the headboard legs missing. I received an automated message from Ashely the same day (Jan 3), saying that guess care was going to reach out to me soon. On Jan 4, I reached out to them to order the headboard legs. On Jan 11, footboard legs were delivery. So I went back to the store where I purchase the set. At the store I was told that they couldn't help me, that my only course of action was to call their costumer care line. On Friday Jan 13, I called their costumer service line. The person that I spoke to, said that he was having issues w/ his computer but that he was going to take care of my request and called me back to confirmed. Never heard back. On Sat Jan 14, I called again and was told that there was not ticket regarding headboard legs issue and that nothing was in the system. That they would have to start a new ticket. I asked if there was a way for me to get a name or a call back number to the same person, so that I can track my issue w/ a single representative, and they told me that was not possible. I asked to speak to a supervisor at this point, and my phone called got disconnected. I called back again after the called was disconnected and asked to speak to a supervisor again, after repeating this whole issue the the new representative, she said she was going to transfer me and the called got disconnected one more time. Now is Jan 17, almost 2 months after the purchase and still don't have a functioning bed, since it can't be put together without the missing headboard legs, or a way to resolve the issues. Can't stress enough how bad their service is.

My Mom & I went to Ashley Furniture Today looking For a Bedroom Set ! Chris Greeted us & He was extremely Friendly & Very knowledgeable! Outstanding Customer Service! Highly Recommend Him ! You should Visit the Madison Heights store store & ask for him .. He will Roll The Red Carpet For you !!!

I called the store ahead of time but couldn't get through. I decided to make the 20 minute trip anyway. Was very disappointed to find that the coffee table I wanted was not in that store. But Sandra did show me other tables. I finally decided to go ahead and order the table I originally wanted after they agreed to price match. Great experience!

Worst. Company. Ever.

BUYERS BEWARE of Ashley furniture home stores/Dufresne spencer group. Unethical fraudulent business practices. Breach of contract. 3 delivery attempts of bedroom furniture that’s delivered damaged. The 4th delivery attempt was scheduled then they canceled just before delivery by leaving a message that the items aren’t in. I finally reached someone who didn’t hang up, they said there was no order. “It’s now a service call and a technician will be in contact” But it’s already been 24 days since the 3rd delivery of poor quality broken and defective furniture with no service tech reaching out. It’s been 9 1/2 weeks of headache from them, I don't have what I paid for and they were paid in full! I did not pay GOOD MONEY to have furniture delivered damaged and defective just to have a service tech try to fix it. They refuse to reorder, ignored my calls and emails. Their website says you have 72 hours to report any damage of the item and “they will work with you on replacement or refund” They don’t abide by that and that’s fraudulent business practices. Lying about where the furniture is made and what it’s made of. My salesperson Javonte told me it’s assembled in America by materials from overseas. The box it came in says made in Vietnam

Shopping at Ashley Furniture was hands down the worst shopping experience we've ever had. I applied for a credit card and was advised that my credit would only be ran once, but it ended up being ran 3 separate times. Our furniture delivery date also got moved several times before we cancelled our order completely and we were blamed for never scheduling a time for delivery, even though I had multiple texts and emails documenting that we had verified a time. The first day the delivery was supposed to take place, we had taken the day off to be available, but the delivery service never showed and they stated that we were not home once they came to deliver, but described the delivery address as a white house when we live in a brown apartment. We went through two and a half months of stress trying to schedule deliveries and cancel our order and we will never be buying furniture from Ashley again - especially at this location.

Great service!! Good deals and J vion was very helpful and I was able to get my mattress earlier than expected.

Definitely I am going back to shop from Ashley again. The quality is the best. The must of all customer service was great! She went above and beyond to help us and answered every single question we asked her. She was very patient and polite. Thank you!

Overly priced furniture. Sales people wearing scrubs?