Ashley Store Madison Heights, MI

I'm 100% satisfied with my purchase. Thank you Jasper 😊

Matt was great, knowledge. Clean well laid out store. Thanks

We were assisted by a great salesman named Michael. He was very patient and helpful. Between Michael and his manager, all of our expectations were met, and we love the sectional that we purchased.

Tredal was amazing and so patient with me. Just moved to Michigan from California and needed all new living room and bedroom furniture. His knowledge and professionalism on the products and what I was looking for made my shopping experience perfect. I got everything I needed and was looking for. All future furniture purchases will be completed at Ashley Furniture. Thank you Tre and everyone at the store for making my shopping experience a great one.

I am giving you a 3 star only because the overall objective of buying my recliner did happen. My order was accidentally placed under a different customers name, three trips from the store back to the warehouse occurred, confusion of who I was and where my order was in the computer - but a warehouse worker stayed late to put my chair in my bronco after his clock out time- thank you Brian Sharon Lavin MacKenzie

Excellent. Washaka is very kind & helpful

Absolutely horrendous customer service. I wasted six hours sitting at home for a delivery that never showed up. The driver claimed they "couldn’t find my home"—even though I gave them crystal-clear directions and GPS coordinates. If you can’t handle basic logistics in 2025, what are you even doing delivering furniture? Save yourself the headache. Avoid this place.

Jasmine was very helpful and today was her first day on the floor. She did really well.

Everyone was very helpful and informational. I even made a purchase right on the spot.

The absolute worst furniture buying and owning experience I could have ever imagined. Last year in early September I ordered one of the black chaises to compliment my living room. From then until now I have had nothing but problems quality and customer service related regarding this chaise. Within the first month that it was delivered and being used regularly the chaise began to sag in the middle accompanied with creaking sounds. Upon activating the warranty and waiting a few weeks to receive a solution it was decided that they would continue with an exchange. The chaise they exchanged the other one with had the same exact problem within two months. I started up another ticket February 5th and the conclusion was that a part was supposed to be sent out and arrive within a few weeks. 2 months passed and I still regularly asked for updates but received nothing. Now many more months later here we are in late August going on September with a thousand dollar broken chaise and still no part after constant efforts (calls and emails) to contact customer service regarding the part that was supposed to have been sent. I wouldn't recommend Ashley to anyone after this experience. Their quality to price ratio is beyond flagrant paired with absent customer service. Buy elsewhere.

KVaughn was great and easy to deal with. Will see him for more soon!

Great experience at Ashley Furniture, and everyone was very polite and friendly. I would definitely come back again in the future. I would recommend this location

It was all good, except I didn't get a receipt for an item I bought from clearance.

The furniture is TRASH!!!! I've had it for a year spent 10grand on this crap and it's all completely worn and flat the mattress is horrible don't shop here don't shop here don't shop here!!!! To edit I did reach out and file a claim it was denied saying it's normal usage. NO AFTER A YEAR MY FURNITURE SHOULD NOT BE FLAT! SO YOU CAN REACH OUT TO ME TO MAKE IT RIGHT. I ALREADY REACHED OUT TO YOUR TEAM

Tredal was amazing! He gave me the time to look around see what I might be interested in and then went over everything with me! Amazing experience!

Friendly sales staff does not swarm or pressure you

Omari was great to work with. He showed me around the store for different recliner options. Thank you.

I had a issue with my order a few weeks ago spoke to the store manager John he was very unprofessional and unhelpful it's like he didn't have any knowledge of anything going on and also proceeded to have a attitude and told me I have to reach out to customer service lucky another person was able to fix the issue in-store honestly the only reason I'm giving this review 3 stars the guy who helped was very helpful and knew just what to do

We have been looking for an odd sized kitchen table and went to a few other places before we went here. They have a lot of different options, which was amazing! Micheal Z was super nice and helped us out! He said he was new, but we didn’t mind waiting while he learned (John on the other hand could learn some patience have a better attitude..) We ended up finding what we wanted and are super excited to get it! Thanks!

No.pressure salesperson. Introduced himself, gave us the specials, then left us alone to browse. Very much appreciated! Explained everything clearly, and was very pleasant to work with. Thank you K'Vaughn for.a great experience! Will definitely be back.

My salesman, Mike was very helpful. There was a lot of stock to choose from in my price range.

Kavon was an excellent Ashley Rep

I had a great experience at this store! They have a nice selection of furniture and the sales associate I worked, Trey, with was fantastic. Looking forward to getting my furniture!

Bad customer service

Very nice thanks

(Translated by Google) The seller who helped me was very efficient and fast, highly recommended. Thank you. (Original) El Vendedor que me atendió muy eficaz y rápido , muy recomendado . Gracias

Christie Adams provided fabulous customer service. She was transparent and friendly.

I give Ashley a four star not because of the service, the delivery is very expensive. I believe that the customers are paying for the delivery in full. The manager and staff were very nice and understanding .If you purchase from Ashley beware of the delivery prices. RIDICULOUS!!!!!

Omari was very helpful, was very patience even though I couldn’t decide on what chair

Very Professional & Great !

Had a great experience. Kvaughn helped us through the whole process and answered all questions we had. Will be returning if we have anymore furniture needs.

The delivery service was great. The issue was my delivery time kept getting pushed back which interfered with my evening plans.

I have never been disappointed with Ashley home store I have been shopping with Ashley since 2010 the furniture is quality and it does not disappoint Up hole There warranties And I never had a disappointment service. I will always shop with Ashley home store for all of my home store needs. I have tables bed, coffee tables. I also have a delivery coming tomorrow table and four chairs and A seating bench for my bed that has storage. I am so happy for this purchase.

Omari was awesome helping us get a new sectional. Super helpful and knowledgeable. Thanks so much!

Kvaughn was very helpful and very knowledgeable. A pleasure to do business with.

Fantastic customer service. Went in just browsing and came out, waiting on delivery awesome customer service. KVaungh did an excellent job. I appreciate his time and his mannerisms

Was happy that the salesperson let us walk around and didn't pressure us. When we made our decision he was available to check us out.

Horrible experience, we ordered Queen sized bed slats that arrived completely damaged, busted up, and weren't sized correctly. Ashley would not accept a return and made us jump through hoops just to get "store credit" even though the product was never used. There's a reason this place is always completely empty and full of sales people, it's a ripoff.

My experience was seamless and very efficient, thanks to the professionalism and knowledge of my sales person.

Kvaugh did an amazing job at showing us different furniture options that we were interested in but what I loved most of all was that he didn’t make us feel pressured like salespeople in other stores

Great customer service!

I went to Ashley to buy a sofa with my brother and we were helped by Washaka Mahdi who went above and beyond to find us the perfect sofa. Even the manager came and brought us water and gave us all the time to decide which sofa was just right. We had a great experience and are very happy with the sofa we purchased at a very fair price and quick delivery.

I had a terrible experience with Ashley Furniture. I was told my couch would arrive in a week. After waiting three weeks I was told they would need a other week to update me. At this point I requested a refund. I was working with Mohamed and he told me I had to come in to the store for a refund to talk to a manager but when I got there the sales associate said that was not the case. Just a waste of my time and gas. I was happy I found another couch, shipped in less than a week from Wayfair.

Salesman was very polite

We were met immediately by an associate which was very helpful and patient. We bought 2 chairs and plan to back for mor items.

I purchased an ottoman in Feb/March of this year at the Hall rd location along with the 3 year extended warranty, after only 2 or 3 months one of the seams ripped, clearly a problem having a seam 3 inches long with stuffing showing. I made a claim with extended warranty they said I had to use manufacturer warranty since still under their policy, the manufacturer warranty sent me an email that someone had to come to the home to inspect the furniture and they never showed up, i waited all day! I called and they said my claim was denied, no apologies for the no show, and will not say why, if a rip right in a seam is not covered I don’t know what is, I am very disappointed in Ashley furniture and will never go back and will be sure to tell everyone I know this company does not stand behind their products and provides a crappy product and customer service. Buyer beware if u shop here, not recommended.

Great customer service!! I appreciate Washaka for her patience while waiting for me to decide. Everything went well, and I am very pleased with my purchase. Thank You!!🎈

All around terrible experience. Sales rep did not communicate very important details and even completely misrepresented how the protection plan worked - TOTAL BAIT AND SWITCH. If we had known that there was a zero-return policy unless you got the delivery service, we would not have skipped the delivery service. The condition of the couch does not matter, they just don't accept them at all. Also there is no way to properly inspect the couch upon receiving because everything is wrapped in plastic, so even if there was damage from the warehouse, you have to sign off before seeing it. We were also told that the protection plan was refundable if unused for 5 years, however I am now finding out that it is actually STORE CREDIT with a time limit. TOTAL false advertising. If we had known THAT, I DEFINITELY would not have purchased the protection plan. Now I have a couch that won't fit in my apartment that I can't return, and a protection plan that can do nothing to help remedy this. And even after the 5 years are up, I won't be able to get that plan money back in any meaningful capacity like I was promised. DO NOT make the mistake of shopping here unless you enjoy setting money on fire. EDIT: After digging into it myself, I was able to find that protection plans can be refunded in full within 30 days, so if you are in a similar situation I would highly suggest doing that. Store managers are not able to fulfill it despite what the policy says (it seems that the store managers are generally powerless at this retailer) but there is a number you can call/text to initiate that process. Even after 30 days if no claims were made you can still get a refund minus a processing fee. (Also I'm almost certain the "responses" below each review as seen here are AI generated - mine came through less than 20 mins after posting on a Sunday night...)

We were looking for a new living room set. Washaka Mahdi, was very helpful, patience, and professional. We will be back for a dining room set.

Prompt service when I entered. Offered demonstration of workings of the sofa bed I was interested in. Found the one I had seen online. Helped order it and secure the delivery date of my choice. Explained the protection plan in detail and provided written brochures. Review of order by store manager. Very satisfactory in store experience.

Kvaughn took amazing care of me he was nice, insightful, and concerned about my health.

Omari Kern from Ashley furniture store was awesome to work with. He is very knowledgeable and friendly. He did not hover over us, which I liked. Thank you Omari!

Horrible “protection plan” stay away!!

Ashley furniture is a rip-off!! Very poor customer service and liars. BEWARE OF THE PROTECTION PLAN!! They use 3rd party services for this that tell you when you try to use the service you PAID for, they can't even clean the furniture you bought from Ashley Furniture!! I highly suggest going elsewhere for any furniture needs!!

Ashley home store on John R in Madison Heights. Kvaughn provided amazing customer service today for our sofa purchase. He was knowledgeable and answered all of our questions without being pushy. We have been to several furniture stores looking for a sofa and have been followed around by sales associates like hawks at every one. Kvaughn kept his distance and let us shop but was always available to answer any and all questions we had and point us in the right direction. He helped us find the perfect sofa that met all our requirements for our tight and difficult to work with space. great pricing, we are happy with our experience

At the beginning the manager wasn’t good in helping me for at least the four days then , the only person who helped me and solve my problem her name Kara or Kayla (she is black ) she was so helpful, professional and nice to me.

We had a very good experience from sales to delivery! Thank you for such good service.

Horrible customer service from the manufacturer. I do not recommend Ashley. Never again.

Very smooth process

Great experience for my first time buying furniture for my house. Kyla and associate made my experience enjoyable and was so helpful walking me through each step showing me around the store and finding the items I had envisioned. Such a fun experience! Madison Heights location.

Tre was fantastic and thorough. He has a great personality! We'll be back with him!

It was great. The people who worked here were so kind and helpful. It was an amazing experience. They had a wide range of furniture. If you are looking for a place for amazing quality furniture then come to Ashleys i will be coming again!

The staff were friendly and helpful.

My sales lady Washaka was very helpful in our choice of furniture.

We had a great experience at Ashley. Layli, our salesperson, was extremely knowledgeable and helpful. She helped us find the sofa that is just exactly what we need.

Really happy with the help we received from Kayla at this location. Was the 4th furniture store we visited that day and she made shopping easy and helped us make our final decision. Omari helped us with the ordering details and we walked out feeling very happy with the service and hopefully will enjoy our furniture just as much!

Enjoy the experience of working with knowledgeable staff, and wonderful pricing

Kyla and Mohamed were very patient and helpful in processing our order. Thanks to both!

Sales Person was very professional, and knowledgeable . And he made us feel comfortable with our purchase

Wow night and day from my other experience! Washaka and her manager were wonderful!

I got a good memorial day sales deal on a sofa.

My salesman Kvaughn was patient, informative and didn't huver when I first went to the store. Two days later I came in to make my purchase and the staff that helprd me was helpful and efficient.

I can’t remember the guy & woman that helped me but they definitely made it easy, fast & they had great personalities!

What a great experience! The store is clean and many great pieces of furniture to pick from! No pressure sales and our salesperson Washaka Mahdi was very knowledgeable and helpful with our decision making! We’re so excited to have new furniture! I would highly recommend this store and Washaka! Thank you for a wonderful experience!

I had to rate it a 1, however it should be a negative number. Ashley is a JOKE. Kimberlyn Fortino wrote a review regarding how awful our experience has been trying to get our sofa fixed. We have not be able to resolve this matter for 4 months now and it is still not resolved. However the reply she got was from store owner and they apologized and left a number to call. The number was to customer service, that is exactly who we have been dealing with. It is just a JOKE company, please be very cautious when dealing with Ashley Furniture.

I had to pick 1, but the product and service is well below 0. I am extremely disappointed with my experience with Ashley Furniture. We purchased sofa and it was delivered in January. After a week the sofa was defective. Since then, we have been struggling to get a resolution. Our ordeal began a month after receiving the sofa. Despite numerous calls with customer service, nothing has been resolved. The lack of communication has been particularly frustrating. We've been promised callbacks that never happened, and we were scheduled for service visits that didn't occur. To make matters worse, the first claim we filed was lost, forcing us to fill out another one. We have spoken to several representatives and even went back to the store, we bought the sofa from, and spoke to a manager that basically said it is what it is. Madison Heights, Mi. It seems like no one takes out concerns seriously. It feels like we are being ignored, and our issues have been brushed off. This is the worst customer service experience I have ever encountered, and I would caution anyone considering purchasing from Ashley Furniture. We started the 2nd claim on March 2nd, and not one thing has been resolved. I expect a call back from management. Order number is 076F080807 and the ticket number is 102428

I had really great experience Kyla the sells rep was really nice and also helped me understand payment options as well as financing. Thank you Ashley furniture and Acima for my new furniture.

Omari helped me from the moment I walked through the door. Smooth process.

My salesperson, Muhammed was excellent. I really love some of the furniture for my home. The only thing that would prevent me from returning to this store is the pushy, uninteresting, bad attitude store manager, Layleigh.

We walked in and were greeted by Mattie Cummings, she was absolutely amazing! Wasn't pushy at all, very polite and extremely informative. She made our experience so stress free and enjoyable.

We had such an enjoyable time shopping!! Everyone very fun and friendly. Great prices too 😊

The aesthetics of their pieces are great but don't let that fool you, the quality is abysmal. We bought our couch less than a year ago and it's gotten so uncomfortable. I hate it so much! The service is terrible. They either ignore you or pressure you the whole time.

These 5 stars are not for Ashley Furniture. They are for Evan Olden. I can not speak about his sales techniques but I can speak for how he treats his customers and assists with their questions and needs. He didn't have to sell me on anything. He could be the worst sales person ever but is perfect for me because I didn't go there to be "sold". He did everything right! He pointed me in the direction of the couches I was looking for and helped me customize the couches in question to gather measurements and prices. Not everyone wants to deal with quotes and question so it meant a lot to me. I'm not sure if I'd have bought a couch if I was dealing with anyone else. He appreciated my sense of humor and that speaks volumes for me. On the other side of this review.... Ashley Furniture had the selection I was looking for that I wasn't able to find on Gardner Whites website. I went to Ashley first. Go and talk to Evan if you need any furniture or mattresses!

Worst customer service ever! They sold me two clearly damaged lamps and they wouldn’t take it back. I will never buy a single item from that store.

Really like how you are not hounded as soon as you walk in. After a couple minutes, you are greeted and then just checked in on periodically to see how you are doing. Very refreshing from other furniture stores where you are followed around endlessly by a sales person. Thank you Omari for great customer service! They also have really nice selection!

I succeeded to purchase the woderful sofa today. Thanks to Kyla Musgrove from Ashley in Madison Heights. She was rellay kind and professional! She provided perfect service and made my day!

My process was quick and seamless. I went in with a photo from the website, saw the furniture and bought it. It wasnt pushy or irritating. I was very relaxed

Haille and Mark were fantastic in helping me with my mattress and bed frame selection. I did a lot of research online before so it was nice to have help in figuring out the best for what I need and how I sleep. The store is beautiful as well I can’t wait for it to arrive!!!!

Mark was the best! His friendliness, patience, attention to detail and knowledge are second to none.

Ordered frame slats. Parts missing. Call center was painful to talk to. Still waiting to hear back from store on getting the missing parts. Simple solution. Open another box, take the parts out of it that are missing from my order and give them to me. Don't require me to box up the old order, lug it to your distribution center and lug a new box back to my house. NOT CONVIENANT!!

Omari greeted me at the door, was personable and helpful. He walked me through the store helping me find exactly what I was looking for. He was helpful not pushy, and patient and kind while I moved from one item to another. We covered what seemed like every square inch of the store and he stayed with me suggesting ideas, moving pillows around for color ideas while never showing frustration or impatience. He explained every promotion and special offer available to me with my purchase. Omari has a great personality for sales. Ashley is lucky to have him.

Went in to inquire about a dresser and nightstand, didn’t like it as much in-person. Mattie was a true delight, she helped me in looking for other options and answering any questions I had. Ended up purchasing two tables of the floor at a discounted price. So glad I went there; and thankful for Mattie’s help 🙂.

Great experience, very helpful sales consultant mark is perfect with my mother who is elderly. Listened to her and got her just what she wanted . Thanks Mark, we will refer others to you

This was my first time trying this store and I loved it. Kyla was the sales representative who was helping and giving me ideas. She was super kinda, nice, and friendly. 10/10 highly recommend.

The whole process from the start to getter my purchases and delivery was extremely great.

On time Prompt Deluvery staff nice and polite

Omari was cool and very great with information…. And I would recommend you allow Omari to help

Absolutely amazing customer service! Will always come back!

The staff is friendly. Although the store don’t have the one I was looking for but Omari helped me order a similar one with same features. Worth every penny!

Beautiful furniture! Lots of discounts and interest free! Brisa Sanroman took very good care of me. Very patient and answered all my questions. Will call on her again soon to finish furnishing my new home! Thanks Brisa!

What a wonderful experience. Brisa Sanroman was so professional and had answers for all my questions. Such a pleasure to deal with her. I will be returning back soon and will definitely make sure she is working that day.

My shopping experience was phenomenal thanks to Associate Sales Manager Evan Olden!! He very professional and knowledgeable. Thanks Evan, see you soon!

Our salesman was friendly and informative but at no point pushy to make a sale. We were very happy with his approach.

Every one there was very kind. Our sales rep was knowledgeable and took time to explain what type of mattress and pillows would be best for me as I am older with some lower back pain. I also appreciated that he did not try to rush or pressure. 😀

Kyla was fantastic! She showed us all of our options and made our experience fun and positive! We also got a great deal!

Kyla is a great sale person she helped more the anyone would , please go to her if you need anything

Omari was great he was very helpful and patient with me and my wife

Great experience and super patient with my tons of questions! Plus good deals.

Great

Terrible management.

It was such a great experience. Our sales person was wonderful and answered all my questions and helped to get the best layout possible

what an amazing experience it was entering the Ashley furniture store on John Road. Prior to making our visit to the store we had a phone conversation with Brisa . We inquired about particular merchandise. Not only was she informative, kind, and extremely helpful , but pleasant too. . The store was very handsomely dressed out. We met up with Brisa. She spent a lot of time with us. She was helpful and very knowledgeable about the store’s merchandise. It was an amazing experience. We ended up purchasing what we came for and will continue to shop at the store in the future for all of our furniture needs. I recommend you try the store as it is the best around with quality merchandise.

Brisa S was great she greeted me as soon as I walked through the door. She asked me if I had and idea of what I was looking for I showed her a picture she took me right to the sectional. She was knowledgeable she got me the sectional I wanted for a great price. I’m very pleased thank you Brisa

I had an absolutely terrible experience with Ashley Furniture Store. I ordered a dresser with a mirror, and it took them a full month to deliver it—already far longer than acceptable. When it finally arrived, the mirror was shattered. I contacted them for a replacement, and after another agonizing month and a half, they delivered a second mirror—also broken! Two deliveries, two broken mirrors, and way too much wasted time. To top it off, when I called customer service to resolve this mess, the representative was rude, unprofessional, and completely unhelpful. It’s clear that Ashley Furniture doesn’t care about quality or their customers. Avoid this store at all costs—unless you enjoy frustration and disappointment!

Thank you Mattie for the A+ service! She was super friendly and helpful and guided me through everything over the phone! I had a horrible previous experience with the Woodhaven store and decided to give the Madison heights store a shot! And I am glad I did! Thank you again!

Very friendly sales team and a very large selection of furniture. They have promotions going on few times a year so you can catch a good deal and coup finance at zero percent. Place is clean with a lot of parking outside.

Great price on a couch. Seems of excellent quality!

I purchased a sofa on 2/8 and was told it would be 1-2 weeks for delivery. I called customer service and was told it was scheduled for the 12th. I called on the 12th and was told the order was canceled because the delivery address doesn't match even though that was intentional and ordered that way, and nobody bothered to contact me. Yet it's still showing financed on my Synchrony account so now I have to fight with over that. Stay far, far away.

I had a pleasant experience at Ashley Madison Heights store today. My salesman, Tredal Latham was polite and professional. in assisting me with purchasing a new chair, dresser and nightstand.The prices were fair and comparable with other furniture outlets. The furniture was of good quality. I will shop at this store in the future.

Evan Olden was very professional.

DONT BUY FROM ASHLEY FURNITURE! We bought an accent table and specifically asked about the return policy before hand. The sales person told us we had 72 hours to return it. We got it home and found out it would not work for what we wanted, when we attempted to return it we we not allowed to do so and were told all sales are final. When we asked the associates about it she said that was my mistake and admitted to giving us wrong information. So now we are out the money for the accent table and are stuck with it. We would not have purchased it if we knew we could not return it. This is a bogus way of doing business and they have definitely lost a customer. Don't buy from here!! UPDATE! Called the number from the "owners" response and they were no help what so ever. I was just told sorry all sales were final even though they messed up. This place is absolutely useless and I still Do NOT recommend shopping here.

Mattie was a great help.

Brisa was an excellent representative! She was thorough, didn’t rush the sale. She also helped us save money. I will personally ask for her again in my next purchase. I wish reviews could determine a raise.

Above and beyond service from Evan and Layli! Very pleased with our furniture but the service was what really stood out. We will be loyal to Ashley Furniture for life! Thank you for an excellent experience

We recently had a great shopping experience at Ashley Furniture, and the customer service played a key role in our experience. Our sales associate name was Evan and from the moment we walked in the store he was attentive and made helpful suggestions based on our preferences. It was a great example of how excellent customer service can make a big difference in the shopping experience. We ended up purchasing the Larce 5-piece and look forward to the delivery!

Great deal on a chair today. My wife and I went to 5 stores today and found a great glide rocker for our house for 50% off. Saved $600 vs next lowest price item we were considering at another store. A lot of faux stuff in this store but a good overall selection and fair prices

My husband and I found the sectional couch and four dining chairs that we needed today! We got a great discount on both, and had great, attentive, and helpful customer service from Ashley Homestore! Thanks!

Excellent

Very disappointed in my purchase bedframe was damaged upon arrival .. they did not send me any foundation to support my my mattress very angry & im 8 months pregnant.. customer service informed that it was a clearance item thats no excuse for my bed to be damaged!!!!

My associate was very attentive and helpful in explaining all options available for the furniture I was interested in and made me aware of all purchase options as well a great experience great deals throughout the store very satisfied 😍

We were looking for a sectionals that can be picked up in two days. Their warehouse is in Warren which is 10 minutes away so we could schedule a pick up in two days, instead of waiting weeks. Kyla helped us find the perfect sectionals and were really friendly and helpful.

Writing this review to say that this store is doing what it can. And that’s exactly what it sounds like.

Very good service. Was able to get discount and a lovely sofa. Thanks

Everyone that was there Was very pleasant and knowledgeable. They treated me awesome. I am so Glad that I went to that store.

This place doesn't believe in hiring people and having people on the floor to direct them and help them coming here is a nightmare couldn't find any workers anywhere just a worker on the cash register I asked they have any workers she said theres only two people around here didn't offer any help jus useless old ladies hire some real workers that want to work,

Found a rocker recliner my daughter likes for the nursery that’s wonderful. However, we went in telling the sales clerk what we were looking for and don’t feel like we were heard. Said nursery and the clerk thought we said nursing home? Then she brought out a flyer about new mattresses that they are promoting. Um we told you rocker recliner not mattresses. Then I was asked 4-5 times if I wanted their 5 year warranty on the product. I actually had to tell her if I was asked one more time I’d leave not purchasing anything. One clerk started with us and we asked for space to look around. Then 5 min later we had another one following us. It was like a tag team wrestling match. Glad we found a chair but not sure I’d go back because of the high pressure selling. That’s NOT my cup of tea. Disappointed cause the furniture looks great.

Absolutely awful experience! Ashley delivered a damaged office table, and when they sent a replacement, it was also damaged. They rely on third-party sellers for delivery and repairs, and their customer service is useless.We bought this furniture during the Thanksgiving time .Now it's February.We spend hours talking to the customercare representative. No one has resolved the issue yet. When we visited the store to speak with a sales representative, we were told they couldn’t do anything once the product was sold. Seriously? So, their job is just to sell and take no responsibility? How can they run a business like this? They claim to be "America’s #1 furniture store"—what a joke! Shame on you, Ashley. Worst experience ever. Save yourself the frustration and buy elsewhere! Terrible return policy.So please everyone read their return policy.Bob furniture offers better quality products. The reply for this review is from chatbot and the phone number provided is Ashely useless customer service Update Today, the technician came in and unfortunately made the condition of the table even worse. He caused a new crack while attempting to fix it. An image is attached for your reference. He also painted over the cracked portion of the table, but it is still visible to anyone who looks at it. We do not want anyone to repair the crack; we request that the entire table top be replaced. We purchased brand new furniture and expected high-quality items, and we can not accept a cracked piece. Additionally, the technician caused another new crack during the repair. Another issue is that, without consulting us, the technician used a black L-clamp to fix the leg, which is now visible. It looks unprofessional, especially with a black clamp on a white table. We are completely disappointed. This is the third technician who has visited, and the problem remains unresolved. Please let us know how we can fix this issue or if we need to pursue a claim through court

My wife and I came in to buy a mattress. We settled on a Tempur-Pedic. We were quoted a certain monthly amount by the sales person who should have waited until communicating with financing to get accurate monthly amount. When it was time to close out the purchase the monthly payment increased and we were told the discount could not be applied to 60 month term. If you aren’t sure about the monthly amount in the beginning don’t throw out numbers. You lost a sale because of that. Be up front and transparent. Do better. There was a new salesman working there who was very nice. It wasn’t his fault. It was the other “sleep expert” employee.

Very professional and helpful

Absolutely detestable! I ordered a dresser and it came with manufacturer defects on it. Glue joints were coming undone, surfaces were not flush, there was a screw missing from one of the tracks for the drawers, and there was excessive glue in the seams of the joints. I was originally told that I could exchange the dresser for the same one or pick another piece to be delivered. Apparently that was incorrect because when the supervisor got on the phone, they mentioned that the dresser was only eligible for an even exchange. I did not want the dresser anymore. It was of poor quality and I was no longer interested. Considering the exchange was my only option, I had a second dresser delivered. This one also had the same defects on it!! Further, when the delivery drivers were moving the original dresser out of my house, they broke a leg off of it!!! I refused delivery of the second dresser and still have the broken one in my possession. I DO NOT WANT IT! I want a full refund but somehow that is too challenging for Ashley to complete. Apparently they don't have a return policy and can not issue a refund. DO NOT BUY FROM ASHLEY! I will be filing a complaint with the Better Business Bureau for further investigation. UPDATE: Customer Service does absolutely NOTHING!! Still waiting to hear back from the escalation department.

Terrible experience with this place, we ordered a dresser that was delivered defective. The material is cheap, there were missing pieces of hardware. We called to get a return started and they stated that they could only do an exchange- they are going to send us the same exact dresser (Which we no longer want). It is such a waste- we just want a return or at least an instore credit. Worst return policy ever. Never going back to this place. UPDATE: “new” dresser was delivered today, we checked it before it was even unloaded from the truck and the legs were crooked, dry glue hanging out. WHAT A JOKE! We refused delivery and were told customer service will call, they didn’t originally call so we will see. Also, the delivery men were nice enough to move the old dresser for us and the leg on the dresser snapped. Terrible quality, we will be fighting for our full refund.

Great sales

Nice costumer series Mark work with as well

This place is absolutely horrible. I wouldn't recommend my worst enemy to shop at this place. My wife and I bought a couch from them nearly two months ago. We had it returned because it didn't fit. The day of the return we went into the store and asked for a refund. A store associate helped us and told us to expect a refund in about 5 business days. About two weeks later, we go back to the store because we still had not seen the refund. This time, we spoke to our original salesman, Muhammad Alim, and another representative, Kiya. They told us that we could only receive in-store credit and not a refund. We asked why we weren't told this at the time of purchase, or even the last time we came in and asked for a refund? Her response was that the store manager, who was on the phone with her, was the one telling her this and it was out of her control. She also said she had only been with the company for two months. At this point, we asked her to have the store manager call us the next day to discuss. Funny enough, we never got a call. So, we called corporate and explained the situation. The person we talked to said they had no idea why the store employee would tell us such a thing as their policy is to issue refunds through the medium used at time of purchase. They told us to expect a refund within 5 business days. Five days came and went, and we called back. This time, they said they would issue the refund by the end of the week, which was two days away. We have finally received our refund, but it was such a needless process. The employees at this store are extremely manipulative or just downright don't understand their own company policies.

Since they keep messaging me to review my recent purchase without getting my stuff.. here ya go. Purchased the items 2 days ago, was told to call today to "make sure they were in stock" before we drove to the warehouse for pick up. Ordered 5 items, and wouldn't you know, the two right sides of our couches are now NOT in stock. The two left sides are and so is a console is in stock. How in the world does this make sense. You can't have a real sectional without both sides. Make it make sense. Monday 10 in stock, today none and they can't explain it. So now we have to wait over a month for something that we were supposed to get today. Completely unprofessional. No sorry, no apologies, no answers.

Evan was very pleasant to work with. Very knowledgeable and easy to deal with. Would highly recommend.

Salesman took care to listen to our needs and show us those items while still giving us space to talk & further explore the store.

Found just what we were looking for at a good price. Evan was super helpful and friendly.

I wish i had the patience of our salesperson NATE. Very knowledgeable and Professional Thank You the McConnell’s

Kyla was very pleasant and made our shopping experience a pleasure. Scenes exactly what we needed and we found what we wanted immediately. First time at Ashley and won't be the last! Looking for to the delivery of tge new couch.

Nate Williams was great. He gave me time to look around on my own and I ended up buy a few more items. Great guy

Very good experience. Kyla was was awesome. Very helpful and not high pressure. Check it out and ask for Kyla!

Great selection of rocker recliners. Great prices plus 25 percent off and great service too. Evan at the John R store in Madison Heights was so helpful and knowledgeable.

Everything was good. Just disappointed that if we get it home and don’t like it we can’t return it.

If I could give a negative star I would. I have been dealing with Ashley customer service for weeks now. The customer service over the phone is horrible. Firstly I spend almost 10k in buying furniture from this store. I didn’t get any of my orders on time and the one of the orders they sent the wrong item when I explained this they didn’t know the right item number and I had to go back to the store to get that information. The store is more than 40 minutes away. After that, I was Told that the order Would not be Exchanged after Thanksgiving and they randomly selected a delivery date without informing me. And then finally, when I get the item It was used. For all the inconvenience is, I was offered in store credit And I was told that it would be automatically added to my account. I did not, however, get the credit and they could not find the credit In store, when I tried to use it. After this, I called the customer service multiple times trying to see what I can do about the defective piece that was sent to me. And I am still to this date trying to Figure that out. I am very much disappointed in my experience with Ashley. I would not recommend anyone buy anything from the store.

Waiting for tomorrows delivery!

Evan was very helpful and informative. He made this process really easy for me.

Customer service was excellent, I walked in and was immediately helped. They were able to order what I wanted with no issues.

My salesperson was professional, personable, helpful and kind.

Christina was most helpful in assisting me to get my delivery completed today. I can't think her and the other customer service representative enough, for going the extra mile. The two delivery guys were here bright and early this morning. They were very professional they were in and out and very courteous. Christina was efficient and strategic when looking for what I needed that could be delivered as soon as today that was in the warehouse. As a result, I did not have to wait for something to be ordered with a future delivery date.

I had such a wonderful experience at Ashley Home store in Madison Heights. Brisa went above and beyond to make sure all of my questions were answered and ultimately helped me find the perfect sectional for my new living room. Thank you Brisa, and Ashley for the outstanding service 👏

Good selection of dinette sets, reasonably priced and good quality products.

The service was great and Evan was very helpful and kind and found us a great deal for the sets we bought.

👍

Had a great black friday experience and our associate, Evan was a great help! We needed something simple and comfortable and conveyed that to Evan, who explained the sales, gave us suggestions on where to start and left us mosey around to explore. They answered all of my questions, even about online availability, ordering, pick up, etc and we ultimately found the perfect couch for our space!

My experience was wonderful at Ashley Furniture. My sales person Evan was knowledgeable, patient and helpful

My experience with Evan was awesome he was so patient and helpful..He maid me come back...and anytime I think of buy New furniture I will choose Ashley Furniture because of how Evan made my experience!

Carvelle was very helpful with coordinating my purchase. The sale was efficient, pick up at the distribution center was quick and easy. Great experience!

walked into the store had a great experience my sales girl Brisa was very informed on everything and got my order written up and I am picking up my furniture tomorrow

It's a shame I'm needing to write this review, in the end the manager did what I asked but it should never have been such a fight. I purchased 2 recliner sofas from Ashley as the first step in making changes in my home after my husband's passing. At the time of sale, I was encouraged to purchase 2 5-motor rechargeable batteries that would run the sofas. I had to buy one for each sofa since they were going to be across the room from each other. I made the purchase and took the batteries home that day to wait on the delivery. On the day of delivery the drivers were both polite and efficient and had the couches assembled quickly. I asked about the batteries and they took the unopened boxes from me to hook them up. One driver pulled the plastic off both boxes then tore (literally) one box apart opening it, pulled the battery out, told me I was missing a Y cable that was needed and handed me back the batteries. I expressed concern at having to hook things up on my own after delivery and they said I could call them back out for a delivery check. To this point I'm a little frustrated but I'm not upset, mistakes happen. Fast forward a little time and I go back to Ashley's to get the 2 Y cables and a dining room table. This is where things go from frustrating to really upsetting. Our sales associate locates the cables and I'm told I need not 2 Y cables but 6 to be able to run my couches, 3 for each couch. We've just tacked on an extra $100 to my $500+ batteries. At this point I'm done with the battery avenue, I let the salesperson know that I'm going to just return them and ask to speak to the manager to be sure there won't be a problem since the box was opened. I spent the next 40 minutes having to fight to be able to return batteries to the store that sold them to me because the store employee who delivered the couches opened the box. The manager was rude and condescending to me, she made very sure that I understood that my business meant nothing to Ashley Furniture. In the end she agreed to the return but clearly not because it was the right thing to do. I returned to the store and the transaction was completed, I did confirm the woman who I worked with was the store manager. I was surprised that they would elevate someone with so little customer service into that position. Needless to say I walked out the door and purchased my table from another store. My account with Ashley will be closed by EOW and I will not give my business to them again. Companies that are friendly and enthusiastic when they try to get your business and then shit on you when you need them to help you with a problem are not good companies.

My salesman mark was extremely helpful and helped me to find the perfect set for my kitchen. He was knowledgeable, quick with my processing, and friendly. Thank you Mark!

Very nice customer service. Evan was very helpful. Thank you!

Thank you so much Evan Olden for all your help.

I found a beautiful and comfy sectional from Ashley Store. The associate Trey at the Madison Heights, MI. store helped me get everything together. Beautiful store and great service.

It is my second time being here at Ashley. We had an wonderfully experience at the store the guys at the store help us in very good way i will recommend to all my family and friends. Everything i have to buy i will buy from this store thank you for your service.

Carvelle was very helpful. Great prices and selection.

guy named mark helped me pick out a mattress best for me in all aspects. had the best night of sleep ever last night

When I walked into the store, I was greeted by a young man named Tre, who assisted me in locating exactly what I was looking for all the way to the checkout point. He was professional courteous and very pleasant to work with. I will be back to buy more furniture.

Brisa was fantastic to work with. Walked into the store to just look around and ended up buying a loveseat and chair. All of our requests were accommodated and we couldn’t be happier with our purchase. Would definitely shop Ashley again!

I wish I could give a 0 star! BEWARE OF THIS STORE AND THEIR FURNITURE. Furniture was giving defective and they have refused to give me my money back. The quality of the furniture is so bad. If you don’t believe go on social media and look up the awful stories that were told dealing with their furniture and customer service. I wish I did, so I hope I am able to help others. Sales reps are just doing their job but be warned that they are trained to lie and leave important details out.

Dewayne and Evan at the Madison Heights store are amazing. They really may shopping experience great. I wasn't going to go back in there until Dwayne smiled and said come and let's find you what you need. I immediately found something that caught my eye and purchased it. It's smile and patient was what I needed at that moment so for that he gets my Gold Star for customer service. Evan very experience for what he does I was back and forth three times in one day and was getting upset about the back and forth they couldn't complete my purchase. They say three was the charmed I walked in to cancel my order and to go else where, there was Evan saying what's wrong I told him about what I was going through he sat down pulled up my order seen what the problem was fixed it I opened up an charge account got others things and was out the door in 30 minutes. I asked him why he wasn't the General Manager because he's most qualified. So he to gets a Gold Star!

Evan and the GM did a fantastic job, we had a fabulous experience!

I went to the Ashley store in Madison Heights, and had the pleasure of having a sales person named Natalie assist me. She went above and beyond in her helpfulness. She listened closely to what I needed for a couch to fit my living room space, the type of material and style that I wanted, and had helpful suggestions. I am very pleased with the purchase, and the service.

Sales and delivery were great. But warranty and purchased extended warranty were a terrible experience of virtual assistants and poor communication. Their warranty service is so frustrating it likely wears most customers out before their claims are resolved. I dont care to do business at Ashley Furniture in the future.

My experience with my Anima rep Katie was a great one she made my appointment to pay off my bill a pleasurable one

Madison Heights has excellent team of staff and it’s my third time buying from them even I have closer to my house Ashley store but I still love to go to Madison Heights,, I hope my order will be ready for pickup about the time they told me it will be available

Salespeople were courteous

Don’t bother asking the sales associates any valid questions regarding quality of their couches, they don’t know. They have no idea any specifications of the products they sell. Very limited training. You’re better off shopping online or going to Gardner White.

Great experience! Very nice store. We were pleased with the selection of various furniture. Evan was amazing; he spent time explaining and helping us compare mattresses. There was no pressure and he didn't try to upsell anything. We left feeling satisfied and very happy with our purchase.

Today my wife and I came in to just look and see if Ashley Store Furinature could offer us what we might need as far as Living Room and our Bedroom as we just recently purchased a home. We were greeted by Dwyane with an amazing personality and great energy, after giving us more then enough time he came to check in on us after 15 minutes or so and we already were able to find some options. Dwyane was able to hone in on suggestions after speaking with my Wife and I on our ideas and seeing our original thoughts. Throughout the whole process Dwayne was expentionally knowledgeable (if he did not know an answer to our question he search for our answer or got additional help and was not afraid of doing that), professional and easy to talk to with no pressure to purchase. Overall I will recommend Ashley's to my friends and family, in addition send them to Dwyane! You have an excellent sales person there!

I just purchased new living room furniture from Ashley in Madison Heights & Brisa was absolutely amazing! I’ll most definitely be referring everyone I know to Brisa at the Madison Heights location. She was patient, very friendly, and very helpful with recommendations to make our living room look sophisticated while keeping the furniture pieces comfy and cozy.

My sales representative Tre was very patient and knowledgeable.

Had a bad experience at Ashley's Furniture.. I was at the store Thursday talk with a sale Rep. He stated how much and free delivery to my door. I agree. Check out another furniture store. Liked what I seen at Ashley's Furniture store. Went Back. Here today Friday. I stated to the sale lady The conversation I had with the person on Thursday . Supposed to be in free delivery. A manager came over He state It's gonna be a charge for delivery. He left the conversation Came back and stated anything over $699.00 It's free delivery. The young lady stated to me Friday Mohama didn't know what he was talking about and he's crazy!... Now I'm back in my car. Some has Training issues don't know what they're talking about. This is not a good store to shop at !!!

We found exactly what we were looking for in a chair and couch!!!

Very efficient transaction and quick delivery. Nate was great!

I got a Tempur- Pedic mattress from Ashley Madison Heights store and a Dinning set. I was told that i would get a adjustable base if i spent $1200 or more on a mattress, after i paid for the mattress and the adjustable base not being listed in the invoice i came back and inquired to which i was told its only for queen mattress not a king. Upon sharing my frustration and after prolong discussion they resolved the matter. However when i went the next day to shop for a bedroom set, the sales agent Tre Latham was extremely rude to me when i asked him a question about a bed set, he said i remember you from yesterday” and walked off. After giving the complaint to the manager Nate, he was dismissive of my complaint and made it sound as though it was my fault that the sales agent behaved that way with me, and he was implying he was not rude. I am very upset and disappointed with the behavior, i have never received customer service as bad as this ever, where sales agent hold grudge against you for a mistake they made. I will never go back to ashley again.

Nate was great and hooked me up with a good deal on a sofa I was looking to buy. Very laid back and personable and knew all the perks of the sofa I wanted. I'll be looking for him for any other furniture I want from Ashley's.

Nate from the Madison Hts location went above and beyond. I had ordered additional pieces from a different location and my order wasn’t processed correctly. I couldn’t get a hold of their store since they didn’t have a number listed since they recently opened, customer service was NO help and told me I had to call the store (also customer service didn’t even listen to what I was saying, just gave me their basic generic responses unrelated to what I was even saying). Nate was soo kind, he told me he was going to look into it and call me back. He called me back and told me exactly what I needed to do. He went above and beyond when he could have just sent me back to the store I got it from since it wasn’t even his problem to deal with. not for one second did he make me feel like an inconvenience. when I got to the location he worked at, not when knowing who I was he was the only person who got up to greet me, and was so friendly. I wish I had gone to him for my initial order. He’s the kind of salesman every buyer wants to encounter!

Had a great experience with Layli. Was in and out and got what I want with no issues! Would return to shop with her!

I had a great experience at Ashley Homestore and was treated kindly. Evan was very helpful and helped me find what I needed.

Phenomenal Furniture Store and Magnificent Staff!!!

Evan Oden is awesome! Very informative and a great pleasure. This was my first visit and I definitely will be back.

Mark was friendly and professional. Shopping with him was easy. I'm excited to receive my new furniture.

My specialists Nathan Williams, was kind and professional. He helped me with patience and professionalism. I really appreciate him and the customer service, I received.

Busy store

I have been in desperate need of a new mattress and Mark found me wandering around and immediately made me feel welcome! I made him aware of my budget and he didn't try to upsell me on anything or stray from my budget! He showed me the differences between each brand of mattress because Firm is not the same for every brand, and he helped me get exactly what I was looking for. He was very personable and didn't just talk mattresses. I would absolutely recommend going to Ashley Furniture on John R.

Sales person was very helpful, informative and patient, there was no rushing to make a sell kept me in favorites for about a month. Thank you for such wonderful service .

We recently visited Ashley Furniture in search of a table. We liked a specific table and were informed that it was a floor model. After inspecting it, everything seemed fine. However, when the table was delivered to our house, the two truck drivers hastily assembled it. They mentioned it was their last delivery of the day, and they rushed to leave as quickly as possible. Once they were gone, we examined the table more closely. We discovered that one of the screws connecting the tabletop to the pedestal was stripped and not set flush, resulting in a half-inch gap and causing the tabletop to visibly wobble. Additionally, one of the legs wasn’t set properly and flexed severely with minimal pressure. On further inspection, we found a loose screw, which we initially thought would be a quick fix by tightening it. However, this wasn’t the case. The connection must have been damaged during transit, as wood particles covered our floor, and the screw wouldn’t tighten. We attempted to call Ashley Furniture just 15 minutes after the delivery, but we were told to go online to make a claim as they couldn't address the issue over the phone. We went online, filled out several forms, and uploaded pictures of the damaged table. In response, we were offered a mere $15 off our total purchase, which amounted to about $1,500. We spent several hours trying to reach someone over the phone but had no success. Fortunately, we managed to contact our credit card company and reverse the transaction. I strongly recommend avoiding any purchases from Ashley Furniture. The products are of low quality, and their customer service is virtually unreachable if you encounter any issues.

Mark (Madison Heights) was professional, very helpful, and thorough!

I found just the chair I had been looking for & Nate was very nice & helpful.

Nate was very informative and got us great deals thank you for your kindness and great conversation.

Here is the long story short. This is the 3rd bedroom set that they have delivered ( one was scratched horribly, one was broke by the installers the current one was assembled wrong) no handles or legs were intalled, the installers have scratched my freshly painted walls, broke a hole in my closet doors, lied straight to my face and were going to leave me with a damaged bed that they messed up, they have walked out and never returned ( said they were getting tools) signed my name saying I accepted the delivery, and accused me of stealing thier tools ( I told them to look in the drawers and that's where they found them) I have called the store manager several times to no avail, many many calls to customer service, and everyone I call dont have a clue to whats going on becasue there are no notes on my account so I have to go through all 3 deliveries. I have lost 4 days off work and still have to take another off for them to fix my current set. I would stear far clear of this place as you can ( my opinion)The manager straight out told me Ashley took the customer service out of the store so you have to deal with corporate. It's so frustrating and sad when you spend your hard earned money and can't get the product you bought. I'm still waiting on them to fix my closet doors ( it's been well over 3 weeks) and still don't know when they are coming out to correct my bed issue. I showed them the pictures the installer took, and you could see the bed miss aligned in the pictures. I will update this review if I ever get my bedroom set corrected.I wish I could attach pictures to show everyone the things I have been dealing with!! Horrible experience, to say the least

Jon was personable, informative and so very helpful during our purchase.

Worse store and products. They don't stay behind their products or their warranty. Don't buy from there.

Bad ...bad ...bad tried to return a mattress called to start the return process. The lady on the phone said if we go for a cheap product we would be able to spend the difference in the store and when we go to return the product the guy says we can only use the difference in the department we bought from

J at Ashley was super helpful and honest!! He helped us with a couch and bed set and mattress! J and Mark Shaya were both knowledgeable and professional ! 5 stars! CUSTOMER SERVICE: probably top 5 worst customer services I have talked to! The “supervisor” Samon is probably the worst person I have talked to there! She solved nothing and did nothing when delivery was late for the second time! Unprofessional and wasted my time! 0 stars!

Great help with couch and love seat very nice and percent to work with

I don’t even know where to begin. Starting over, I moved into a new home and bought a bunch of furniture from Ashley. They delivered a kitchen table with a manufacturing defect and it took months to get it replaced. They sold me a sectional couch that had awful pilling of the fabric within two months. The company refuses to do anything about it. I’m just floored by how bad this experience has been. Never again.

This was truly the best furniture sales experience of my life. I'm 66 years old so I have made a few purchases in my time. Evan was so helpful and he took time to show me around the store. There was no pressure when I explained I had to go home and consult with my husband. I came back and closed the deal and there were no surprises when I got the final total. Ashley furniture is a great place to do business. I bought a reclining sofa, some lamps, and an outdoor sectional for the patio. I can't wait to get my stuff!

Great help from the sales guy

Tre was very informative and profesdional

Do not buy from Ashley furniture unless you are absolutely certain of the item. I bought a couch and my sale representative told me I had a 72 hour window for any returns. One piece did not fit so I attempted to call the store which sends you straight to the customer service department. They said they have a zero return policy and will not be taking the item back. I called my sales rep who said once again yes you have 72 hours. Two weeks later I am still dealing with them. My sales rep will no longer take or return my calls and the store (Madison heights) are washing their hands clean of this. I will be filing a complaint with the BBB.

We are very impressed with the level of guidance & care provided by Jon Wayne Curtis today. Not only did he guide us on our search for counter height bar chairs he covered every detail on the product selected. We will be back with confidence- Kudos to Jon Wayne Curtis! He is an asset to Ashley ! Thank You ~

I am extremely disappointed with Ashley Furniture and their lack of quality and customer service. I purchased furniture that broke within 6 months, and despite being under warranty, the associates acted like this was to be expected. Instead of resolving the issue promptly, I have been passed back and forth between different technicians, and no one seems capable of completing the repair. After being scheduled for a repair, they ordered the wrong parts. Today, I was supposed to have a technician come between 3-6pm. At 6:45pm, I received a text saying they'll be here in 45 minutes. This is unacceptable and incredibly frustrating. Save yourself the hassle and shop elsewhere. Ashley Furniture has failed in every aspect – from product quality to customer service.

Mark was awesome! Brought in our 2 kids & he went out of his way to entertain them! He knew everything he was talking about which was nice. Ask for him!!!! Great guy!

I spent about 30 minutes in the store browsing and I was greeted not acknowledged. This was especially frustrating as I had made eye contact with two sales associates and both looked and walked in the opposite direction when I motioned for assistance.

Mark Shaya was knowledgeable in the products, materials, warranty info and all else I needed, worked to find our needs that fit our wants, excited to continue working with mark for our home needs

I came to the Ashley store in Madison Heights. The associate Mr. Jon Wayne Curtis helped me to buy a furniture I like. I have a great customer service and I am so glad I came to Mr. Jon Wayne Curtis to get help , and of course I will come back and buy from him.

Great selection. All employees were helpful and not pushy like other stores.

Good customer service

We went to the Ashley store in Madison Heights, MI to buy some living room ,dinning table with chairs and beds rooms for us and my 2 kids every things are amazing . Mark was awesome. If you go shopping there ask for him. He was very knowledgeable and very helpful and friendly.

Great sell person

The manager here went above and beyond for me to help when the customer service didn’t want to. Very friendly and helpful staff here.

Second purchase from Mark, and once again he was awesome and very informative. Not pushy at all trying to get the sale. Would highly recommend.

Really like this store. Associates are helpful and patient, even when you have small kids. Also appreciate the selection and how the team will work with us on the financials. Highly recommended!

J was very patient and nice guy helpful

Bought a mattress. Had a good experience.

Nate J. Williams was outstanding salesman he was very pleasant and knowledgeable. Thank you Nate keep up the good work 👏

Jay was amazing to work with thank you!

Great experience can’t wait to receive my new furniture

Very helpful sales person, John Wayne Curtis, Spent quality time with us and shared his knowledge of products. Also, beautiful store!

Thank you're have an excellent customer service

Tre is the man you want to see! He was very friendly and professional and found us exactly what we were looking for! We went back and bought an ottoman and Lyida helped us! She even had it delivered to our house! Will def come back again and again!

I just bought an end table from Ashley’s in Madison Heights. What a fantastic experience. Mark Sha… was my sale person absolutely no high-pressure super nice super knowledgeable. I will definitely go back and see him again. I would highly recommend this location. I earlier in the day I had gone out to the Ashley’s on Hall Road and had Alec as a sales person and walked out because I felt so high pressured. So much so.that I will never go back to that one again. Madison Heights was fantastic and I will be recommending that to my friends

Nate and Evan were great to work with! Good selection of affordable and comfortable couches :)

Evan was great help to finding a recliner

Have been searching for a dining table for a while, spotted a potential on the Ashley website and went into the store hoping to see it in person. Jay knew exactly which one I was talking about, took us to review and it was the one. Jay made the whole process super easy. Highly recommend

We just bought a sectional from Ashley Furniture. We were on our way to another place to look at the sectional we wanted, but decided to check Ashley Furniture first since we had to pass it anyway. Glad we did. Found what I believe is higher quality furniture there. The price was a bit more but worth it. I don't want to replace my couch in a year. The salesman Jay was awesome and knowledgeable and wasn't pushy, he introduced himself and disappeared until I had questions. That's what I like. I hate when a salesman is on my heels talking about everything and I can't think and decide what I want for myself. The manager was nice as well. Very satisfied with the whole experience as of right now.

Nate was amazing so glad I called the store. He talked me into coming in and what a awesome experience knowledgeable, friendly great guy. Bought my whole bedroom

Nate and the manager on duty were extremely helpful with our furniture purchase! Weren’t pushing the sale down our throat allowing us to shop in peace.Thanks guys highly recommend them.

Have purchased from Ashely’s before always have had good service and love the price match guarantee. Customer service is always great at least in my experience

Great experience overall! And a relatively quick process:)

Evan was great. He was patient and very helpful. Thank you

I had a very good experience at Ashley furniture in Madison Heights. The people were friendly. The manager was very helpful and I couldn’t have asked for better help than getting what I needed. Thank you very much.

Very easy purchasing experience with John Wayne. Would highly recommend this store. We will be back in the future.

This review has more to do with the actual products that Ashley sells and not for the customer service repsWe purchased our couch in November 2022. So we’ve only had it for a year and a half. Our sales rep was very friendly and helpful. And we ended up purchasing a $1,000 couch that day. Within a month of receiving it I noticed the flaws in this couch right away. The cushioning in the back didn’t offer much support, and the “premier” foam that they supposedly use for the cushions were already breaking down. There is a wooden 2x4 that runs along the lumbar area of the couch that absolutely kills your back if the cushioned aren’t pushed in all the way, and even when they are, you can still feel the wood when you are sitting on the couch. Between each section of the couch on the back is also wood that sticks out between them. So basically, if you sit in the wrong spot on the couch, you have wood pushing into your back. Fast forward to today… the cushions on the couch are completely broken down. I’ve flipped them and swapped them out for others, and it just doesn’t support as well anymore. It feels as though this couch is 25 years old. When we contacted Ashley about our issues, they had no solutions. We wanted our money back and to return it (on our dime with a restocking fee) but that wasn’t even an option. Ashley’s policies are atrocious, and the minute you walk out of the store with a purchase and your furniture is delivered, you are SOL if the product is terrible. This is just a warning to anyone thinking of purchasing Ashley furniture. You definitely get what you pay for. I would pay more money next time for something else to avoid this nightmare of a couch that we have have now.

My experience earlier today was nothing short of horrible. I purchased upwards of $5,000 in furniture for our business and home only to arrive to pick something up off the floor model to be told my order was cancelled and my money would be refunded . The new manager Lydia had no intention or interest in helping look for another table or provide any sort of customer service to me being very upset. They had idleast 3 people who I worked with previously on my orders all transferred out of this location so no one I worked with could help me besides the new manager . Unfortunately I will never go back nor will I encourage others . It’s a shame because Erik was helpful during my time there . The service has been night and day since the three other employees have transferred out of this location …. So sad .

Charged me for items they never gave me after I cancelled an order with them. Called the very next day to cancel and was assured by two people everything had been canceled and then got a bill in the mail for more than $500!!! I called the customer service # four times and was assured it would be taken care of, but it never was. I called the store twice, some guy named Nate claimed to be the manager and said he would check on it & never got back to me. Then I called the store again and spoke to Lydia who said Nate is not a manager the store doesn’t have any manager and there is no manager or anyone above her that she could put us into contact with to get this rectified! I’ve never dealt with any place more unprofessional than this one. Buyer beware do not go here!!!

They are great when you’re spending money with them but as soon as you try to use the extended warranty they sold you, they will offer zero support. I submitted a claim for my couch that broke 8 months after purchase and have gotten the run around from Ashley and the company they contract the work out to for over 2 months. The employees at the store refuse to look into it and instead will refer you to the service company. The service company will then tell you that you need to contact the store that it was purchased from to schedule service. The cycle continues and you’re stuck with a broken couch.

Originally I had gotten the wrong product, the sales rep put in the wrong order number(honest mistake). I called corporate to tell them since I couldn’t get through to the local store. After a week of me calling them and not hearing back from the local store I decided to go in and see what was up. After I showed the same sales rep the product number on the invoice compared to what I showed him to order initially, he and the manager immediately went to work making phone calls and organizing an exchange and approving it all before I left. Today, the delivery dude grabbed the old box from my door step and handed off the new shelf already assembled. It looks amazing and I’m super happy with this. I just need to clean out the corner where it’s going and I can’t wait!

Mark Shaya delivered exceptional service and was quick to address me when I entered the store and also made sure to check on me while I was in the store. Furniture, places bombarded with sleazy sales people, and it felt like I was honestly talking to a friend which made the experience that much better. I honestly was just going to buy some thing off of Wayfair, but I stopped and just to check it out. He also took the time to explain the different ways I can go about achieving my furniture goals and also made sure to show me additional products. At the time it wasn’t something I needed, but he later discovered that I am going to be purchasing a home soon, and I will definitely come back to him. Thank you Mark!

They have such great pricing for this items and it’s such good quality. I bought a sofa as well as a dining table and it’s worth every penny !

This review is regarding the customer service I received in the store yesterday. I haven’t received my furniture yet so I cannot review it at this time. The customer service received from Jon was wonderful. He approached me as soon as I walked into the store and helped me throughout my search for the right sofa. He provided me with all of the information needed. He was very knowledgeable about the different fabrics & pieces in the store. I had a great experience.

Mark, my sales representative was excellent! He answered all my questions and he very informative. This was my second purchase from Ashley Furniture and it went as smooth as my first purchase. Well done, Mark! Thank you

Lydia was awesome

I went to the Ashley store in Madison Heights, MI to buy some living room furniture. Tre was awesome. If you go shopping there ask for him. He was very knowledgeable about the furniture including dimensions, which sofas have sleepers, materials and prices. The manager, Lydia, helped process my payment, arranged for pickup or delivery (I chose to pick up my purchase on my own), and helped close out the experience in a friendly way! I will be going back to shop for bedroom furniture soon and will be asking for Tre and Lydia. They both made the experience enjoyable as I was dreading shopping for new furniture.

Nice big, clean store...had a great experience with all the staff and ended up buying a great sofa.

Knowledgeable and experiences sales agent helped with the vass options to choose from. Very helpful in selecting the design patterns that flow with our decor.

Jay and Paul at the Madison Heights store served as a great team and provided awesome service! Got a new mattress and platform for my 13 year old son. We're both happy! Thank you!

I had an great experience sales guy was very knowledgeable and professional. I'm glad I decided to go back to Ashley future!!

Great customer service. Reasonable prices as compared to other stores. Mark was a great salesman with knowledge, useful advice and flexible options. I will recommend Ashley to family and friends. Thank you.

Lydia was very friendly, patient and knowledgeable about products and options.

All the staff was helpful and friendly. I had found the item I wanted on the website for a lower price. The manager was able to lock in the online price for me.

Tre was very helpful and informative about our questions and concerns. Thanks again Tte!

Great service and many options for all you need , Big thanks to John , Nick and the manager for helping us out and their patience. You will not regret to step in here

I had a great experience shopping for family room furniture. Paul and Brisa were both very knowledgeable and helped me mak the best purchase for my home. Paul and Brisa thanks so much.

Very professional and outstanding service from John W. 👍👍

Wonderful experience at Ashley’s tonight

I am quite disappointed with my recent experience. I visited the store in search of a few items. While the sales associate was courteous, it was evident she was unwell. I found myself in the bathroom washing my hands periodically as we shared a tablet. She assisted me in locating a dresser and a nightstand on clearance. Despite their damaged condition, I secured a good deal. However, the checkout process was frustratingly slow due to issues with the new system, which the staff appeared unfamiliar with. The amount of times i heard “our system can’t do that” was shocking. Later that evening, I decided to add a few more items to my order. Upon returning to the store, I was informed that the “system could not process” delivery for both clearance and regular items together. Instead, they recommended an independent delivery service for $140, as the store itself could not facilitate the delivery. I had arranged for a friend to pick up the clearance items. Despite notifying the store hours in advance, the items were neither ready nor removed from the floor upon his arrival. My friend, who was in a hurry, was then advised that delivery might be a better option. Consequently, I requested the cancellation of the clearance order, which was processed. However, when I later contacted the store to inquire about the remaining items, I discovered that my entire order had been canceled.

Wonderful and patient customer service from Paul who is one of the managers! Took the time to help my family and I figure out which couch would be best for us and rearranged the couch so we could see it differently

Erik helped my husband and I out during our entire process of purchasing our first couch! He was patient and very informative- can not recommend him and Ashley furniture more!

Salesman Jon was extremely knowledgeable and friendly. He provided excellent information and feedback on several of the items we were interested in purchasing.

Great place to shop. Knowledgeable and helpful too. Love product choices

Great job! Great experience!

Evan was such an amazing and a kind hearted personal. He was willing to stay 1.5hrs after store closing time to help us out with furniture selection. He told us about all the max deals we can get. On top of all of that, he gave life protection on our couches as a wedding gift. Store manager was very helpful providing overrides and helping us with sorting between the options we had in mind. Overall, it was an amazing shopping experience at Madison heights store!

I'm not very pleased so far. First time buying from them. Sales person was nice, but was told we would bet a text with several different delivery times, and in actuality they give you a 3 hour window. So right off the bat, not pleased, but ok. Now we spent a lot of money on a bed, and upon delivery, there is no mattress, just the base. You can't call the store, it's just "nation wide customer service" she was plesent but not very helpful. I don't think we will be ordering from them .

Omari and Sharon were extremely knowledgeable and helpful. They shared great ideas, listened and asked questions in a professional way that was proactive but not pushy.

Great service. Lydia was so patient and helpful. Bought a new, much needed mattress and side chair. Can’t wait for delivery. Highly recommend Ashley Homestore in Madison Hgts. Check them out!

Nice wide selection of furniture, found what I wanted with Paul's help.

Jaime and Spider-Man are terrific!

Our experience at Ashley was fantastic, being our first visit. Tre was incredibly helpful in assisting us in selecting the ideal couch. He was attentive and ensured we had everything we needed. We were also pleasantly surprised by the great prices and discounts they offered us. Shopping there was enjoyable, and we'll certainly return in the future.

Wren was amazing upon our arrival and helped us find the perfect couch for our home!!

Ask for Brandon! I had limited time and an appartment to furnish. Brandon figured out my tastes and expertly guided me to pieces he knew I'd like. His recommendations for bringing everything together resulted in a stunning luxury apartment layout! He also helped me choose a bed. I am so happy with my new pillow (it's helping my frozen shoulder) I purchased one for my mom. I have family moving to the area, I will send them to see Brandon! Superman was also fun and helpful!

Wide open Friendly staff quick to Assist and did i Mention the Great Price

Worked with Jay, guy was awesome. Very thorough and relaxed sale interaction.

We purchased a couch from Ashley Furniture in Madison Heights. Great price on the sofa we wanted with quick delivery! We want to recognize John Wayne Curtis and team for fabulous customer service! They made it easy!

Excellent personal service and we found a great deal on a couch. Highly recommend!

Jon Wayne Curtis was going over and beyond for me. Especially he would seach for want I was looking for, telling me to have a seat. When I had a bad foot, and didn't have to walk or limp around the whole store. He got my sale. And future sales. Thanx.

Started off rocky there was not a sales associate present to greet us. A few moments later we were greeted. Our sales associate was kind, professional, and very knowledgeable about the product ls that we were interested in.

Tre was very pleasant and helpful when I came in looking for accents for an office. I had previously browsed the website, but pictures online only go so far when you need some inspiration. Tre was polite and courteous with recommendations and advice. We probably did four laps around the store coming up with ideas. The store was clean and well laid out, a good place to visit if trying to enhance a room in your house.

Excellent service and beautiful quality furniture made by Ashley Furniture.

Showroom is nice and salespeople are very helpful. Ordered twice from this spot.

Jon was a big help with finding our new couch. Very knowledgeable and made sure we were getting the best deal. Would highly recommend John!

J at Ashley furniture did a great job showing us around the showroom and presenting us with no pressure options. His high energy coupled with his desire to help is commendable.

Prince was great. He got us exactly what we wanted and then some, well under budget. We are not the easiest customers to deal with, but Prince exercised patience, understanding and demonstrated clear domain expertise; we could not be happier with our new couch. I would whole heartedly recommend Ashley Furniture's Novi location, especially if you are lucky enough to work with Prince. Thanks!

We found our guest bedroom set same day, with the help of Jamie ! We will definitely be back

I would like to thank Tendal Latham for his help in leading me in the right direction for the assistance that I needed in looking for the right mattress. I would also like to thank Erik Wise for his recommendation in the type of mattress that was needed for the right comfort our bodies. The both of them were outstanding in satisfying me in my purchase.

Had a great experience; went in knowing the product I wanted to buy, but wanted to see it in person and gather more information. Evan approached me and was able to answer all of my questions, provide measurements and make sure I was able to view a piece of the collection since the specific item I wanted was not on display. He made my visit seamless and not lengthy.

Nathan Williams did an incredible job setting us up on a great deal on bedroom sets for both of our kids (beds, dressers and nightstands) and was quite knowledgeable with the furniture. In addition, Mark Shaya helped us choose the best suited mattresses for our kiddos. Mark was not only knowledgeable with the products but with the science of sleep as well! Store was clean and organized well! Paul, the Manager came over to ensure we were taken care of and explained the awesome promotions the store was experiencing. Lastly, to top off our visit, another salesman walked by and thanked us for our business. Great atmosphere!

The salesman Jay made it easy and fun to shop for a rocker recliner chair. He took his time with me and answered all my questions professionally and was very knowledgeable.

Erick was assume very personable and helpful definitely a people person worked with me and my family to get what we needed

If I could give a zero, I would. Do not buy from Ashley furniture!!! Terrible customer service! Worst I have ever had and I have told all of my peeps to stay away. If you have a problem with your order you will have a horrible time trying to resolve and will just give up. YOU HAVE BEEN WARNED!

I’d never been in an Ashley Store before. Tons of selection. Lots of informative employees to “educate” me on their products. The moment I walked in, ‘my couch’ was right there! (I had been to 2 other stores previously). I still walked around to see every single one! But still went back to ‘my couch’ & made the sale! A great deal; then they offered a better deal! Win! Win!

Brisa was quite helpful and pleasant. Together with an assist from Sharon I felt well informed and taken care of.

Our salesman Nathan Williams at the Madison Heights Ashley furniture store was Awesome, very attentive, very thorough, seamless purchase.

Salesman and staff was excellent. Was extremely professional in addressing our needs and price budget.

The sales rep Paul was very knowledgeable and helpful assisting me with my purchase of a bedroom dresser

Had the best experience at Ashley Furniture in Madison Height Michigan. The sales person was so helpful and the delivery was fast and on time. Definitely will go back to this store again!

Lydia was very helpful and informative, she explained everything to me. She was very easy going and showed me different options.

Tre was incredibly helpful and thoughtful in working with us to select the exact couch that fit our needs. We wanted something comfortable with a chaise and ottoman that would be resistant to kid damage, and also fit within a tricky space. Tre assembled the couch as we would need it to be assembled on the spot in the store so we could really visualize how it would look in our home. We felt very comfortable working with him, knowing exactly how this couch would look setup in the configuration we needed. Top notch customer service and speed of delivery/assembly.

Great customer service and lots of furniture to choose from. Definitely will be back!

I went to Ashley to purchase a boxspring and bed slat that would match the bed frame we purchased from them. Jon Curtis helped me, very nice and courteous and Not pushy. You feel comfortable with him because he listens. Thank you, Jon for your assistance!

We had a great experience! We found what we wanted quickly with the help of Evan. The whole process was fast and easy.

The salespeople were really nice the one young gal was kind of inexperience so it took a long time haven't had a delivery yet so we'll see

The furniture I purchased was of poor quality and began to look worn after just one week of use. This is unacceptable and I am disappointed with my purchase. The poor quality of the furniture reflects poorly on the brand and I would not recommend it to others. I hope that in the future, the company will focus on producing higher quality products.

Great selection and great prices. Very easy to walk around and not get pressured. Ask for Rodger!

I went in to buy a mattress and was greeted by Jon Curtis. He was incredibly knowledgeable about mattresses and helped me find a great fit that would ease my sleeping pain.

John was very helpful and only showed me what I described. I felt a little pressured at the end of my visit to buy something, but I believe that is how sales is done. Besides that John was very nice and helpful, I would definitely come back to this store.

Very friendly

Totally amazing some of the best customer service I've ever received I love that store and I love that staff they made sure I was totally satisfied with everything I needed thank you so much and a special shout out to Roger what an awesome sales rep

Haven’t purchased anything yet, but I’m definitely interested in a sofa bed they have there.

Paul helped me with everything I needed and was very quick!

if u go there do not Let the employee MOHHAMED HELP. HE was rude and unprofessional. I asked for him to show hard mattresses and he suggested that if I look for hard mattresses I SHOULD SLEEP ON A FLOOR. WHO THE HELL U GOING TO TELL ME THAT. THEY HAVE THE WORST LAZY EMPLOYEES EVER. DO NOT WASTE YOUR MONEY IN THIS LOCATION.

Great experience with my purchases. Sales team was very helpful, patient and extremely knowledge.

I had a great experience with Brisa Sanroman at the Ashley Furniture store in Madison HEIGHTS mich. I would definitely recommend this store. Shari MacLeod I gave it 5 stars.

DON"T BUY FROM THEM and DON"T deal with PAUL!!!! We went to Ashley in hopes of getting a new bed frame. Paul was our sales guy and seemed to be very nice, we ended up buying a whole new bedroom set with the adjustable bed frame. When we were signing the paperwork he told us the headboard was on back order and would be 4 weeks (he told us "but don't worry they usually take 2 weeks"). They charge a white glove delivery charge (no choice in that) and because of the back order they would only charge us once. The delivery day came 2 weeks later for the dressers, no headboard that was still on backorder, they put them together and told us everything was good! it looked ok and when they left we noticed they did not remove all the packaging on the drawers, It was broken right down the middle and the top two drawers could not be used. I called right away and told them, the lady I spoke to said it would be replaced that same day. I received another call stating it would take another week to get in the dresser. After multiple phone calls that included trying to reach Paul leaving him multiple messages without any return call (even to this day no call) I even spoke to the store manager who told me that I bought it and there were no returns and nothing she could do about it. They did replace it but they just showed up no prior call, Thank goodness we were home. Fast forward to 5 weeks later and we get the headboard delivered, when the guys put it together we looked at it and noticed there was a gap in the footboard and it was lower than the rest of the bed frame. He tried to tell us that it was suppose to be that way... UH NO!!!! it was upside down!!! They had to take it all apart and put it together right, which is an understatement. They still did not screw all the bolts in tight, we had to do that ourselves. The guys that came had no clue as to what they were doing nor did they seem to care. This whole process was horrible even and the quality of the furniture (we bought their "BEST") is not very good at all.

I had a great experience finding furniture for my new house. Mark was extremely helpful and very pleasant to work with. Thanks again!

I had the best sales clerks in search of bar stools for my kitchen Lydia and Paul the manager helped me find stools for my new kitchen island. They were knowledgeable and accommodating to my needs. Warm personal care and attention. I was at Madison heights location first visit but not my last. Quality furniture go see I'm not kiding you won't be disappointed. Thanks guys!

Excellent Service!

Very good experience, all the crew very kind, friendly and supportive

I just wanted to leave this review Tredal was great. He was extremely helpful and patient. I will be returning for more items. Thank you so much Trey Update: So actually, I need to change my review. I purchased furniture a couple of weeks ago they ran my credit. I got approved through synchrony because they had the best terms and rate. The sales associates explained to me that I would only need the synchrony card. When I was expecting the synchrony card to arrive in the mail, I also received the Concora card with a $3000 credit limit, however, I never wanted to use the Concora card because I only needed the synchrony one. I reached out to the sales associate. He told me that I did not have to activate the card, and it would not affect me. Well, I checked my credit report and by them authorizing the concora card it brought my credit score down. I am extremely upset and I will never return to Ashley furniture store or recommend anybody to come to the store.

Evan was amazing as usual! Great customer service, I will not buy from anywhere else. Highly recommended! Super easy, quick, and efficient.

I had a wonderful experience with Tredal Latham. I made a beautiful purchase. I'm grateful.

A great experience. Evan was helpful and easy to work with.

Mark helped us purchase king size bed as well as some high quality pillows. Our intent was to come and purchase a mattress. Mark educated us on the difference of each mattress. As well as taught us the proper way of sleeping on a pillow. We spent about 2.5 hours in there but it was worth every moment. I appreciate his patience and working with to get us what we needed. I will definitely be back to furnace the rest of my home.

Great service. Very helpful and knowledgeable. I would recommend Jon to anyone!

Visited Ashley Home Store for the first time just to look at beds. We were greeted by Jay and he showed us a number of bed and mattress options. Jay was extremely knowledgeable. He found us the perfect mattress and bed based on our needs and sleep types. Very enjoyable time and Jay was able to get us a great deal for the best bedding for our needs.

Jay was a very friendly, knowledgeable and patient sales person. He didn't stalk us in the store or act aggressive. He listened and gave great information and suggestions on the items I was looking for. All of this was after I called the store 3 times trying to find a product in stock. I highly recommend this young man.

Evan was professional, pleasant, attentive but not pushy, and knowledgeable about quality of products. Overall, excellent service.

Roger helped me out in buying a new couch and bed frame! Fast, friendly, and welcoming service! Definitely going to come here for future purchases!

Very good experience, the salesman Evan Olden is very knowledgeable and he thoroughly explained everything smoothly.

HORRIBLE CUSTOMER SERVICE!!!!!! I ordered a 1600 dollar couch on Friday the sales guy Omari, Kern was all over the place while I was trying to purchase the couch, he kept leaving and showing furniture to another person while I was trying to pay for my order and set up a delivery I found it very rude and unprofessional, to top that off he set up delivery for the next day Saturday 3/2/24 I paid $169 dollars for delivery and when Saturday came around no one called for a time so I called the store and talked to someone who was extremely rude saying they don't set up next day delivery that I was wrong with the date, he looked up my order and realized I was right than said we'll I don't know why you're sales guy set it up that way but it will be delivered Tuesday no sorry nothing just kept trying to blame me for the mistake, I asked to talk to a manager he told me they are busy at the moment but will call me back, now it's Monday no one has called me back I just wanted to know why did they promise me delivery on Saturday I had a family member waiting for delivery because I had to work all for nothing. The worst customer service, never again I will late my hard earned money to a different company. The picture shows the delivery date scheduled for 3/2/24. I bought purchased it on 3/1/24 I never asked for next day delivery he OFFERED in the first place. Plus I told the sales guy I did not want the fabric protection he said he is giving it to me for free and lowering the price for the sofa so it will come out the same I am sure he did that so he can make more commission as well

EVAN OLDEN was AWESOME!!

Went to Ashley Homestore in Madison Heights, MI had a wonderful shopping experience. The store was very clean and welcoming and can’t say enough about how helpful Tredal our sales associate was. Highly recommend this store.

Tredale was super fantastic and made our experience unforgettable. Very professional and knowledgeable. He deserves a raise!!!

We received excellent service at Ashley , Brisa and manger on duty was so kind and very professional, they even stayed over 2 hours to help us with our purchase. Appreciate and recommend Ashley 10/10

Roger was very helpful, showed us plenty of options for financing and furniture. Great experience.

I had an easy experience with Lydia ordering my furniture and I would gladly purchase from this location again!!

It was a wonderful experience! Did NOT get approached at the door. Was allowed to walk in and look without sales people being on the attack. We felt with Lydia and she was very pleasant and easy to deal with. Very personable without being overly pushy and all up in my face trying to up sell me.

DO NOT PURCHASE FROM ASHLEY AND DO NOT WORK WITH MARK, TERRIBLE SERVICE. The delivery was made to my home when I was not present and my mother signed for the delivery. The delivery and assembly for the furniture was terrible. The rails of drawers did not open or close properly, the slats on the bed frame were not installed on the bed frame and just left on the side, and there were parts missing from the bedroom set such as the support legs for the slats. Furthermore, there are damage and scuff marks on all parts of the furniture, especially the chest. There is a dent located on the bottom part of the left leg of the chest, which causes the bottom most drawer to not fully close. When I initially noticed these issues, I contacted the sales representative, named MARK that sold me the furniture He did not reply back to my text even after multiple attempts. Then I was out of town for a week, and once I was back in town I reached out to MARK again. He stated that I would have to contact Ashley’s customer service department. I ended up contacting customer service multiple times with no resolution. They kept stating that I had 72 hours from the time I received their furniture to report any issues and now I cannot return or exchange it. However, I did report the issues as soon as I noticed, but MARK did a poor job in getting back or communicating the issue at hand. I also ask to speak to a supervisor once I call customer service, and I am always told someone will give me a call back. However, not once has any supervisor called back to resolve this issue. I also contacted the store and spoke to the store manager, CAROL and SHARON who were of no help as well. She mentioned that she placed an order for replacement products and I would receive them on 1/21/24. I have not received those products. This company fails to take responsibility for their mishaps. The furniture is of low quality and I want a full return and refund on my order.

Brisa was amazing !! she really helped us finding the right smart bed and was very patient during the whole process. I highly recommend her for any furniture purchase.

Ashley homestore made getting my daughter bed a breeze. This is my first big bedroom purchase for her and Brisa was top notch with her customer service. Brisa made picking out the bed so quick and simply and it wasn’t a business transaction, it was a joining of customer becoming part of the Ashley family for life. Unfortunately service was not continual once it was time for delivery. The driver made it in the window they promised but the bed could not be put together due to missing hardware. Another day to wait, I guess. February 28. update No call back and it’s been awhole 24 hours and we have not heard back from anyone! My child’s bed sits with no assembly and that’s dangerous to my current situation involving my child! So this is truly adding to stress in our home life. I called every number they listed for them and no luck. I had to call the warranty company just to get through to an Ashley store associate. And they still didn’t help at all. Now I am now left to figure how to assemble it with no hardware.

Great sales service by Itza, she was really helpful with a fantastic energy. Kudos to her!!!!

Tre did an excellent job explaining the answers to all of my questions. He was very patient in the ordering process. I feel very happy about my purchase.

Omari is a great salesman. I didn't even go into the store for a mattress but he convinced me with his knowledge of the health benefits of a good mattress.

Great customer service! Shout out to Lydia! She was very helpful

John was super helpful, kind and knowledgeable with finding the right bedframe and mattress!

Tre did a great job.

Not impressed with lakeside Ashley store. LOVE the Madison heights store! Paul and Evan were great. I called prior to coming. When I got there they welcomed me, and directed me to the item that I was there to see. It was a great buying experience. I purchased several items!! I have already spread the word, to friends and family that this is the place to go and these are the two to see. They will take great care of you. Thank you again Evan.

Lydia was great and patient!

I went to Ashley Homestore during the president's day sales. I worked with a new employee, John, and he was helpful in assisting me with the purchase of two chests of drawers. He really emphasized the value of what I was purchasing and made sure I knew who to contact if I had any questions. John was assisted by a fellow employee, Mark, to complete my transaction. It was nice to see a teaching moment with consistent question, explanation, and feedback, as they answered all of my questions and completed my transaction. My items will be delivered to my home, so despite not having seen them yet, I feel confident that the employees at the Madison Heights store would be willing to help if I need it.

Mark Shaya was fantastic!

Superb customer service from our sales person Erik Wise.

Worst Furniture store and Delivery process. No response to the Customer

Very knowledgeable sales people.Not pushy. Visited two more furniture outlets. Not happy with the quality of the furniture. Returned to Ashley and made our choices and our happy with the recliners.

Working with Paul was a pleasure; very knowledgeable on the products and a great buying experience.

Very polite and helpful employees!

Went shopping for a few pieces of furniture but had decided we weren’t going to buy anything. However, we saw pieces that worked perfectly with our plans and our budget at Ashley Home. Tre and Sharon were super friendly and helpful.

Never been to Ashley Homestore before and wow, were we amazed! The entire staff at the Troy location was absolutely wonderful from the moment we walked in. Kind and courteous, knowledgeable and patient, Sharon and Tre were a dynamic duo! I am so impressed by our visit that I am looking forward to the next time. For any future furniture shopping you may have, I strongly recommend Ashley Homestore! I will post again to update you on the delivery process. Be well!

Salesperson Lydia was very pleasant and gave us good options before we made a purchase. Store has good options at fair prices. Delivery was smooth also.

My wife and I bought two of the exact same couches different colors. One came in great but they overcharged me for it. The other was discounted and was also on back order. I waited 7 weeks for the couch. I got a call it came in and I took the day off work as well as rented a U-Haul to pick it up. Half of the couch came in and they said they discontinued the rest so that’s all I could take. Had I not asked the people loading my U-Haul they would have sent me home with the half a couch. I went back in to get help and Paul K, older miserable guy had the worst attitude and did nothing. His manager Sharon was nice but offered nothing more than a tiny discount on ANOTHER couch not the same but a different one that was more expensive and different color. Tried to charge me $500 more for the same couch I bought in a different color??? Mohammed the sales rep was nothing short of a sleezy furniture salesman. DO NOT SHOP HERE UNLESS YOU WANT A HEADACHE. They should have actually helped. Maybe on top of a measly $200-300 discount free delivery? A real apology not a hey it happens? Terrible customer service in this place I lost a whole day off and 7 weeks waiting for a couch that was discontinued and never coming. Terrible way to make up for your mistake. If you have any care to read this you should know who this is and our order. Feel free to reach out and make it right somehow.

Lovely gentleman work at the Madison Heights location… I had a very informative and stress free interaction. Evan and his manager were lovely.

Was a really great visit at the Madison heights store. Jay was awesome,very helpful and knowledgeable, no pressure. We purchased a sectional. We will definitely come back for our other purchases.

Dealing with Omari was pleasure, we had no plans on buying anything that day, it was Omari's professionalism and he since he did not hover over us, we were able to relax and ended up picking two pieces of beautiful furniture. I would definitely recommend him. Thanks Omari 😊

AJ was the best. We will come back

Omari is very professional, polite and helpful. He is a wonderful employee and he has very strong communication skills. I bought two sofas and a piece of furniture and Omari was very helpful.

Jay is a very knowledgeable and polite representative, he was very helpful at Ashley furniture, Sterling Heights, MI

Monica was very nice, patient, and took her time helping me find a nice, comfy and quality couch. I am very satisfied with her services!!

Raymond at the Madison Heights store gave excellent customer service. The store didn't have what I wanted but he directed me to the Ashley website sat with me until I found exactly what I wanted. I ordered it and it was FREE SHIPPING as well. I would HIGHLY RECOMMEND this store and ask for Raymond!!!.

Huge beautiful new store

In store experience was good (polite and helpful salesperson), but it seems like Ashley Furniture is working against it's own brick and mortar. In hindsight, I paid more than what was the prices were online, and there isn't a return policy, so I'm SOL for the piece that didn't work out in my home. My bad for missing the fine print, but transparency would've been appreciated.

Great service. Answered all my questions and helped make a decision for my daughter and I easy.

Highly recommend Ashley Furniture Store! Had a great experience working with my salesperson Erik Wise! He made sure to greet me but wasn't overbearing (like some other furniture stores where you feel uncomfortable right when you walk in). Erik was very knowledgeable, professional, kind & super patient when I was trying to make decisions. Great customer service is hard to find & I will definitely shop at Ashley again because of the wonderful service. Prices are great too!

Monica was a wonderful salesperson. She got me a good deal on just what I was looking for.

Great service. No pressure. Jay was very easy to work with.

I was greeted shortly after I entered the store. Omari was absolutely wonderful. He asked me what I was looking for and showed me exactly what I was interested in. If I didn't like something we moved on to the next choice. No pressure or trying to talk me into something. We ended up looking at mattresses because of something I mentioned. Needless to say I bought the new mattress and couch. I was also impressed with the team work of coworkers if he needed assistance with codes ext. It was a great experience and I enjoyed shopping without pressure. Omari provides great customer service with a smile.

Eric was awesome! Ashley had the perfect chair for me and at half the price of Macy's!!

PSA. They don’ fake bad reviews but they can fake the good ones… Alright well I never thought I’d be one to post a review let alone a bad one but here we are I guess. Not only was the sales person I talked to taking me on a wild goose chase, the customer service was the absolute worst I have ever seen. After getting my shipment of items the bed frame came defective (missing vital pieces). 5 phone calls later and 6 consecutive days of talking to the customer service they finally said they were able to ship the piece. 10 days. I was very respectful throughout the process and not once did I get an apology or offered anything to compensate. It took 10 days to order the bedroom set. 6 days to get a hardware piece that wasn’t included with it. 10 more days to HOPEFULLY get the right piece. I have always admired Ashley’s Furniture that’s why I am very dissatisfied with my first time buying from them. Update: I got shipped something completely unrelated to anything I had multiple phone calls and conversations about. Called back and still didn't even get offered an apology. Now they’re shipping me the right things so they say. 100% recommend everyone to find what they’re looking for somewhere else. It’s unbelievable it’s almost as if they’re playing a game called who can be the most useless person on staff.

Muhammad Alim and Al Arja were so helpful and amazing, I will be coming back because of their help and beautiful furniture! ❤️

Mark did a great job serving us. Very knowledgeable and courteous.

We had a great experience with AJ. He was calm, knowledgeable and patient. He offered alternatives when we felt a price didn’t work for our budget. He also was not a pushy salesman and advised us of all of our protection options. My husband and I enjoyed our time at Ashley.

Evan was awesome and made our search for an oversized chair quick & easy. There was a great selection to choose from!

After spending a lot of time going back and forth with my husband about getting these couches, we had 3 representatives Sharon, Paul and Muhammad that went above and beyond to help us with this purchase. Thanks so much for help and for your patience.

Muhammad Alim was excellent and he helped me save money. The service was perfect. I recommend you come here. Muhammad made my experience great!

Mark was super helpful, answered all our questions, was respectful of our time and my favorite part was he wasn’t one of those typical “pushy” salesman. Very positive experience and would recommend working with Mark if you can.

Horrible experience. I ordered a furniture set which didn’t fit which wasn’t their fault however I did a reselection and have been going back and forth with them ever since. They attempted to make a delivery and it was the wrong color and side of the sectional. Called the store multiple times and could never get anyone on the phone. Went to the store a couple different times to get the error corrected. Spoke with Paul who I was told was the supervisor he advised he would take care of it and reach out to me to let me know the status, never heard from Paul Or our original sales person Lydia. Received a call two weeks later from someone else advising the set was discontinued. Now I am calling back and forth to have them pick up their furniture that they incorrectly delivered and still can’t get anywhere. This has been the worst experience I’ve ever had with a furniture store. For Ashley’s furniture to be so expensive I expected way more.

Omari & Sharon were very very helpful and they helped us explore our options and gave us great deal that we couldn’t say No to it, they were professional and fringe and cared about us a lot, thank you so much for your help.

Shopping at Ashley Furniture was a great experience. Our sales guy Paul was very helpful and made it easy and simple to get our great deal on our Furniture.

If you could put zero stars, I'd do it. BUYER BEWARE - you cannot return anything "after delivery". It does not matter if delivered damaged or wrong, they simply run you round and round between the store manager (never calls you back) and customer service, which cannot help you. They delivered the wrong chairs to a table set, 30" barstool vs. the 24" chairs, the table was damage, gouged out in multiple places and looks like someone already tried to repair a scratch on the top. The delivery guys just zoomed in, and said sign here and bailed. I never even got a chance to look at it all. Well, I was at least smart enough to reply to the auto chat bot email on delivery and provided all the pictures, including the store floor model. That's about the best that's happened, it's been 7 weeks, still have stupidly tall chairs sitting in corner of room and a table I can't use. I just want them to pick it all up and be done, but it looks like I'm going to have to just dump it at the door of the store as I am unable to get anyone to call back or follow through. They are NOT part of Ashley furniture, it's just a name to make you think they are, they are no different than any of the other furniture stores. Do you self a favor, if you find something you like, take a picture and go to Furniture City or Gardner White or someone else.

Excellent experience with thorough and awesome customer service from AJ and Sharon. Five ⭐️ stars!

I had an amazing experience with Mr. Paul, who covered for Mr Evan. Mr. Pail was very helpful in assisting an indecisive person make a final decision on a previously purchased bedroom set. Everything turned out beautifully 😍. Everyone was very pleasant, showed respect towards customers. The staff represent a happy environment with big smiles and a joke here and there to keep customers smiling. Thank you Mr Paul & Mr Evan

Both our salesperson Erik and the manager Sharon were extremely knowledgeable and helpful during our mattress purchase.

Erik W. Was Very Helpful, Honest, Cool, Doesn’t Hover & Will Definitely Ask The Right Questions To Help U Make A Decision. Also.. Very Attractive & Smells Good AF In Person So Make Sure U Stay Focused On What Your Shopping For. Lol

December 3rd I went in to buy a couch. I decided to finance it and my sales rep Muhammad copied my info and applied for 2 extra cards without my permission. I was only suppose to get the one card from the bank that associates with them. They also scammed me with the price of it. The price of the couch was $1,000 online but in stores they were selling it for $1,300 saying this was a “holiday sale”. They tell you if you finance and pay off in 12 months they can knock the $300 off. It’s just a scam to finance with them so they can sneak and steal your info to apply for cards. I’ve made multiple calls to the store and it only directs you to customer service where they talk in circles and you get nowhere with them. There has been multiple reviews and even at your location where this isn’t the first time this company has done this to people.

Everyone was Very helpful. I had a great experience and will definitely be back!

Customer service representative were rude.

Employees were very friendly and knowledgeable. We liked that there was no sales pressure upon entering the store.

Erik and Omari gave great customer service and took the time to answer all of my questions. I appreciate the help. Thanks

Wanted to share my happiness on how delighted I am with remarkable buying experience. Eric and Javion are top notch in working with and empathetic in the whole process. Manish J

Paul Kovatch provided us with excellent customer service. He answered all our questions and helped us narrow down our choices without the high pressure to purchase that you get at other furniture stores. Thank you for giving us such a pleasant experience!

A very good experience. Staff -Tray - and manager were helpful , friendly and professional without being aggressive. Great selection of furniture with reasonable prices . Went into look and ended up buying. Will return when looking for any furniture in the future. Recommend to all to look and compare with other places.

Trey was wonderful and knowledgeable. He gave us room to look but guided us based on what we were looking for!

Paul is a great guy and salesperson. Very knowledgeable and answered every question. Hes who I would recommend. Also Ashley furniture fantastic quality. I recommend them two thumbs up. We'll be back

We came to your store strictly to look around and get an idea of what you had. We had zero intention of purchasing a new bed. We left with a King Temper-Pedic and base ($6,000). We received excellent service through education, patience, advice, listening and at times, giving us some space, from both Erik Wise and your manager Sharon. They were both excellent.

Mark was great. Super helpful and knowledgeable!

Very helpful and I got my couch in 2 days The delivery people were very careful friendly and professional Would highly recommend Still waiting on my end tables from value city furniture it's been almost 4 months And they keep calling and changing the date I would not recommend value city furniture 😫 I'm calling them and getting my money back and getting my tables from Ashley furniture through Romeo and juliet furniture

Jay was awesome to work with. Very knowledgeable, professional and courteous. We’ll definitely come back when we are in the market for furniture.

Customer service is pretty bad. Lots of attitude and arrogance. My floor was damaged by delivery 6 weeks ago and I can’t get any kind of .

Delivery scheduling was not organized very well Kept receiving different delivery dates—only complaint. Other than that—happy with our purchase!!! Pleased with my salesperson Trey!! Pleased with the delivery men—loved the shared ETA feature!! Both delivery men were kind and efficient!! I definitely will purchase from this store again!!

Had a fantastic experience with Erik. Would recommend others to come in and check out the store.

Great experience! Everyone was so helpful! Thank you Muhammad & AHS Madison Heights Store! We look forward to our new mattress and bed frame!

Great experience from start to finish. Also plenty of options for every budget. Also, also, the mattress technicians were extremely knowledgeable and helpful.

They allowed me to walk around the store without following me. I was introduced to a sales person who said I was able to find them if I had a question. Once we determine what we were interested in they were able to provide us the details we were looking for Credit options And delivery charge. Came in the following day to actually make the purchase with the same sales person we worked with transaction went very smoothly. Happy with the service. Will provide additional detail once the delivery has been complete

Mark was so amazing to work with, words cannot express my gratitude for his patience, help, expertise and a great shopping experience.

Evan was awesome to work with!

Thank you Erik for all your help. Easy process and really helped explain what made the most sense for my situation.

Everyone was extremely helpful and pleasant. My salesman Erik was very knowledgeable of the merchandise and was very helpful in my decision to make my purchase. I highly recommend this store and Erik the salesman if you’re looking for GREAT A1 service. Thank You Erik, For your excellent service. Karen Webb

Erik Wise was very professional and caring. He ended his break early to assist me with my selection. I had visited the store earlier that day and decided to return to make a purchase. Mr Wise was truly a pleasure (service with a smile). Thanks

Great costumer service. Lydia was very friendly and patient with us and understood our needs and that made it everything much easier when having to pick multiple pieces of furniture.

Great service by Erik! No pressure

Great experience with the staff as always. We went to the Madison Heights location on John R and Evan Olden was lovely and so helpful!

Very polite and kind, very efficient.

Evan was amazing to work with! Truly recommend him. He is a great asset to the store. Was patient and understanding. Allowed me to pick the bedroom set the way i wanted to. He even caught there was a mistake on the paperwork so we saved even more money!!

Jay was great to work with! Efficient and professional!

I had a very helpful service rep,name Paul he was very informative,I appreciated his help,my trip there was worth it

Erik W was excellent to work with.

Outstanding experience at the Madison Heights Ashley Home Store with customer service rep Omari. He has a skillful listening ear for details that helped me to determine my final purchase choice. A great sense of humor made the process of paperwork easier to complete. He also has a ease to reach out for clarity introducing his manager who gave a deeper dive in deciding when to purchase for my best deal.. Good quality product and friendly service is a combo that will have me return asking for Omari again & again! He’s a keeper Ashely Home Store

Omari was an excellent help making an great experience

Service was great!

Great customer service

They were amazing at this Ashley store. Super informative, very friendly, patient, and accommodating. And above all they gave us the best deal in town. We worked with Muhammad and Mark, and it was a very fun and enjoyable experience.

Evan was a big help when I was looking for my sofas, he was not pushy at all and walked back and forth as many times as I needed to see all of my options.

We found a great deal on a table and chair set and the customer service was good!

Black Friday deals where great and they crew did a great job, the Manger was very nice and helpful with our sale

It was good, the store associate Evan was very helpful he answered all our questions and was very nice.

Omari was very helpful, professional, knowledgable and polite. He made sure I found what I was looking for.😊

Way knowledgeable helpful salesman went the extra mile to make sure I was happy I will definitely be buying more merchandise my salesman name was mark very awesome 😊😊😊

Omari was super helpful in finding us a sectional for our new home! He was very friendly and made the process easy

Awesome experience!! Very happy with their customer service!! And Specially Lydia (The Manager)is very professional and nice! Received great customer service from her. I would give 100 stars ⭐️ to her 😊 if I could!! Also had very nice conversations with Erik regarding the mattress options!!

Not even worth a star. I have purchased the bedroom furniture set couple months before the wedding, which was in July of 2021. However, Seller Jefferey said i will have everything by end of the year. This is when all HELL started. Everything started getting pushed back and some of the partial delivery I get comes broken. Delivery people just drop the item and try to leave when i can cleary see the drawer sets are broken. Even bed frame they just screw the hell without looking at the instruction. Some were installed with wrong screw and could not be disassembled. Also, some of the screws were grinded which i could not turn any more to take off the screw. Even the people who came from CHICAGO pick up the broken funiture said People delivering at Detroit location always do this and they get the blame. Seller Jefferey instead of taking responsibility he avoided. I got sick and tired of waiting, because my wife was pregnent and didnt want her to sleep with the bed on the floor. I have been calling months and months demanding for refund. I have purchased the bedroom set on Madison Heights Location and found out the Seller Jefferey has moved to Novi Locaiton. I call both places, only thing they would say is there is nothing they can do because furnitures are delivered. Delivery people deliver the furniture broken, what the hell do you mean their is nothing you can do? I have called been calling the place over a month and finally got me through corporate office and i got full refund. I went to crate and barrel immediately and got the furnithure i wanted in 3 month. DON'T BUY FURNITURES FROM THIS PLACE.

Sales staff was very kind & curious. Mark was a verk good salesman & was well educated on the stores products. Furniture was a bit pricey, but a good store to shop

Horrible experience

The manager was good and gave a pretty decent deal. The salesperson started out pretty good then seem to start experiencing some issues with the original deals she had presented. This resulted in her losing part of a great sale. 🤨

Very good

Paul is very unprofessional, blames customers for employees mistakes

I went into Ashley’s furniture to purchase a sectional. I found a couple I liked and told the salesperson muhammed that I was going to show them to my husband and see what he says and come back. He told me there is a promotion if I purchased today I will get no charge for delivery. So I went home and found one of the options I liked on a different site for a lot cheaper. I called Mohammed and asked if they matched the price, he said not off that website. Later he called me back and said he can do it for a price but it was still higher. He told me to send him a picture of the item on that site to see the price. I sent him the picture with the item and price of everything. He later called me and said to talk to his manager for a final price. I talked to her and she told me I can get you the sectional for $2,900 out the door but you have to get it today, so me and my husband and kids dropped what we were doing and went there. When I got there muhammed ran my credit so I can do the 6 months promotion and he went and talked to another manager named Paul. Paul then later came and told us we can’t do that price because that was actually for a different sectional. I told him that I sent him the one I wanted with the picture of it and everything. He then tells me “well you decided to change your mind,”. Very rudely! I told him I didn’t change my mind I sent him the one I wanted in the text message and even talked to him on the phone and told him which one it is. He was very rude and blamed me. I asked him for the store managers name and he wouldn’t give it to me. I was very upset because they ran my credit for no reason. Then later Paul comes and tells me they can match it after talking to the manager but at that point I didn’t really want to give them my business so I left.

I’ve been working with Monica Lupo for about a year now, her customer service is magnificent. She make sure that you’re happy when you leave the store.

The worst nationwide furniture company

Where do I start. I originally went in store to purchase the Johnelle Cocktail table. The gentlemen I worked with was great. He told me my delivery would be arriving Oct 10th No problem. The delivery drivers brought it and it was defective. The slab under the table where you place the screw was non existent. I called customer service to get a resolution and I requested either some sort of compensation or an earlier delivery because I needed the table for a family event. After going back and forth with them, requesting a manager, you know how that goes they agreed on giving me 50 store credit and delivering the new table. I said okay fine, canceled my family event and waited one week. Now they brought the table and it was even put together for me. I live on the second floor and they even brought it up for me. great. Few hours pass, I clean and start to decorate the table and come to realize it’s the wrong color. I have pictures of the old one and the new one. I called customer service and spoke to Xavier to which he asked of me to send the pictures. I did. He continued to argue with me that the website only makes the color gray. Yes, I agree. But at one point this table did come in the color gray brown. If you look on amazon and search Ashley Johnelle Cocktail Table you will get the option to purchase two colors which proves my point that it originally had two colors manufactured even though only the gray is offered currently on Ashleys website. Anyways I asked Xavier after fighting with him to just return the table and I can purchase it elsewhere. He kept arguing with me and said we can’t return it since you purchased it in store. Then Xavier decided to go mute on me. He stopped talking. Mind you I was nothing but respectful with him, didn’t curse, and just asked for them to be fair. So I hung up with him and called back then I got Monica who told me to text pictures to a number and that there is many associates and someone will review this and get back to me in twenty four hours. I said okay thank you and continued to sent the pictures then a computer replied to me Hello are you looking for an update on your Ashley order yes or no. Seriously guys. Now they refuse to give me my refund and take by the table completely. It’s either send me the right one or take it back completely and give me my hard earned money. Oh and additionally, I bought a side table from the Johnelle collection from another furniture store and if I place it next to the cocktail table it doesn’t match. So please Ashley’s furniture continue to tell me how I am lying and it is the same table. I posted pictures and you guys make the decisions? Absolutely disgusting of the management here. Update: still arguing with them about the color. You can clearly research and see at one point it came in a brown gray color and it might no longer be made however i got some back stock item delivered today but no one wants to take the blame. Shame on you Ashleys furniture. Your products are great but your quality care of customers is awful. I just want a resolution please and we do not have to bring this issue up anymore.

Great friendly service. Price match. Great experience.

Very nice person helped us 🙏🏼

We worked with Mark at the Madison Heights location and he was absolutely amazing. Very knowledgeable and personable. He worked hard to get us the best prices, would highly recommend.

Some stuff looked ok but no one tried to assist us so after we looked around we left. They missed a big sale my daughter was trying to buy livingroom, bedroom and dining set she just moved her from out of state. We will not be coming back and I will not recommend them to anyone else

My salesperson Omari was so personable, helpful and knowledgeable! If he didn't know the answer to a question he went and found out. I will return here for other furniture needs without a doubt!

We love our product - lift recliner. When I came in the store I had to ask someone to help me though after 10 min ; not use to that in a furniture store . My salesperson was very nice though !

Big selection, helpful workers & good prices. Thanks Mark in Madison Heights for the service.

They were great to work with and Omari was the reason we chose Ashley!

Excellent Customer Service! Paul, Thank you for all your help Billie

My recent experience with Ashley Home Store was quite a mixed bag, and unfortunately, it left much to be desired. While there were some positive aspects, the overall process left us somewhat disappointed. Firstly, I want to give credit where it's due – our in-store experience with the store associate, Mark, was fantastic. He helped us find the perfect couch, answering all our questions and providing valuable insights into the different options available. Mark's expertise and friendly demeanor made our shopping experience enjoyable, and we felt confident in our purchase. However, our enthusiasm was dampened when it came to the delivery process. Due to a service outage with Ashley Home Store, our delivery was significantly delayed. We understand that technical glitches can happen, but the lack of communication during this period was frustrating. We were left in the dark about the status of our order for an extended period, making us anxious and uncertain. When the first part of our couch was finally delivered, things took a turn for the worse. The delivery team, unfortunately, did not take proper precautions while bringing in the furniture. They scraped our newly refinished wood floors with the couch, leaving a noticeable mark. It was disappointing to see that they hadn't used protective cloth or taken any steps to prevent such damage. When the second part of our couch arrived, we made sure to inform the delivery team about the previous damage. However, the servers were still down, and we couldn't get in touch with any customer support for weeks. This extended period of frustration added to our disappointment. Finally, when we were able to reach someone, we initiated a claim for the damage to our wood floors. Thankfully, we were eventually reimbursed for the repair costs, which was a relief. However, the entire process from the damage occurring to getting reimbursed was far from smooth and efficient. In summary, while we appreciated the assistance from Mark in the store and the eventual resolution of our issue, the overall experience with Ashley Home Store was marred by delivery delays, poor communication during service outages, and damage to our property during delivery. We hope the store can improve its customer service processes and ensure better protection of customers' belongings during deliveries in the future.

My family went in just to look at recliners for our family room on the way to dinner. We were greeted by Muhammad Alim in such a friendly manner. He took us to the recliners and let us look. We quickly picked one out to buy, but I had an impulse for a new kitchen table. He listened to what my needs were and what I wanted and showed us things that met the criteria, but things we didn't think of. We ended up buying a new table and 4 chairs in addition to the recliner. We have been looking for a chair for 6 months, and I can't believe on the first trip to Ashley Furniture we found 2 important pieces for our home. The main reason I made this purchase today is because of the service provided my Muhammad. He listened to what we were looking for, didn't push us into anything we were not looking for and let us have space and time to brouse and discuss privately. It is just as important to me that I feel comfortable with the sales person and company as the items I am purchasing. I felt like I could trust Muhammad and that he wanted us to get what we needed and wanted for our home, really explained the warranty we purchased and gained our trust in that product. We will be back soon for our next big purchase, and I will recommend Muhammad and Ashley Furniture in Madison Heights to my family and friends. Customer service like this is really a lost art, and I feel like the entire store, from the manager we talked to thru the entire team provided a great impression. This is a unique environment and the entire team should be recognized for the wonderful experience my family and I had tonight.

We had a great experience today shopping for bedroom furniture! We worked with Erik, he was very nice and honest and helped us find exactly what we were looking for!

Monica was my sales professional and was super friendly and knowledgeable. Loved the store in Madison Hts. I will shop there again !!

Amazing sales agent, but very pathetic delivery process. Received expensive white reclining sofa with dirt marks and blotches due to way it was handled by their delivery folks. They said they placed a service call, but no one turned up for 72 hours, so I called and was told they have no service request on record. They I have exhausted my option of return, because they have to return policy. I was not aware that I have right to “ return the product at the time of delivery” , I was told only when I call. I would have expected sales person to tell me that when they sold me. I would have been more vigilant. We were excited but are now disappointed. I don’t think I would buy anything more from Ashley #Ashley@ Madison heights update 09/22/23 Received no response and no one called for scheduling the service, finally I resorted to go to the store on 9/21 and drove almost an hour. Front desk said Sharon (Store Manager) is not in store and they promised that she will call us by noon tomorrow and we don't have to come in. Evan was a nice gentleman who looked at the photos we showed and agreed that these need to be replaced and was very sure that Sharon would be able to help. However it's 5:00pm and I am still waiting for Sharon to call. I even called up to the store they have taken my number and said she will call back. Meanwhile Evan suggested to use the text option with the customer service and told that they respond faster, but even there they are now going by process to complete the service call. For reason no one knows they have service call logged for 6th October in their system? Reason no one knows ! The customer service is totally mess. I am demanding the replacement of the set now, because I firmly believe that they have frauded me and given me the store display piece which explains the dirt and blotches and they have charged me the full price of a new sofa and I suspect that this is the reason why store manager is not ready to even talk on the phone.

Received a damaged sofa, waited over a month for a technician for fix the issue. The technician appointment was cancelled and we were only notified on the morning the appointment. Now we were told we have to wait another month for another appointment. We will never buy from Ashley again. Bad customer service.

Fast service

No complaints Monica was great

Great experience, moving between countries and Monica was very accommodating with getting us set up to purchase the first items needed for the new home

We stopped in just to browse mattresses, with little to no knowledge on the types of mattresses available and the health benefits associated with a quality night of sleep. We couldn’t have had a better teacher than Omari with his vast knowledge of mattresses and the ability to convey these benefits in an easily understandable way. We are so happy with our purchase and grateful that Omari was there to walk us through the entire process.

Was about to find what I was looking for. Received great customer service from sales lady and manager.

Very helpful. Answered all our questions and gave us the best deal he could find. Easy approval and large selection.

Paul righted a wrong by another store. He made us comfortable with the purchase and we are extremely happy. Would recommend them again.

Ashley knows customer service! Kvaughn from the madison heights store was professional and knowledgable. All the staff were polite and helpful. The team worked together and made our purchase experience 5 star! Love our Ashley pieces and you have a great team. Kvaughn was respectful of my time and urgency of my request. Thank you Kvaughn and team!

My initial experience was great with my sales person. Then came time for the delivery. They have made 3 attempts to deliver a bunker bed, and each time they have brought the wrong item. Ive called and asked for a manager to call me. I have not received a call yet. Beware using the madison heights location as I paid $150 for white glove delivery and have not received it.

It was an overall ok experience. We came in to look at couches and a mattress. My issue was that there was a lot of pressure to ask for a credit limit increase on her synchrony card, and for me to apply for one or to apply for one of those rent to own scams. We were having a good experience up until then.

Thank you Paul for the great service!

I went to the Madison Heights store today. I could clearly see that the employees were in a meeting. No one acknowledged me. As I strolled through the store, I kept looking in the direction of the employees. By the time I walked through the entire store, touching and sitting on the furniture with no acknowledgement, I was over it and headed to the door. By the time I got to my car, a man came out to tell me they were in a meeting and asked if he could help me. OF COURSE NOT was my response! I told him what should have happened was me being acknowledged and being told someone would be with me. They CLEARLY did not want my business. So what did I do? I went to Gardner White and spent $3000!

Very professional and knowledgeable about the product. He price matched my item and got me the best deal possible.