Ashley Store | Madison Heights, MI 48071

guy named mark helped me pick out a mattress best for me in all aspects. had the best night of sleep ever last night

When I walked into the store, I was greeted by a young man named Tre, who assisted me in locating exactly what I was looking for all the way to the checkout point. He was professional courteous and very pleasant to work with. I will be back to buy more furniture.

Brisa was fantastic to work with. Walked into the store to just look around and ended up buying a loveseat and chair. All of our requests were accommodated and we couldn’t be happier with our purchase. Would definitely shop Ashley again!

I wish I could give a 0 star! BEWARE OF THIS STORE AND THEIR FURNITURE. Furniture was giving defective and they have refused to give me my money back. The quality of the furniture is so bad. If you don’t believe go on social media and look up the awful stories that were told dealing with their furniture and customer service. I wish I did, so I hope I am able to help others. Sales reps are just doing their job but be warned that they are trained to lie and leave important details out.

Dewayne and Evan at the Madison Heights store are amazing. They really may shopping experience great. I wasn't going to go back in there until Dwayne smiled and said come and let's find you what you need. I immediately found something that caught my eye and purchased it. It's smile and patient was what I needed at that moment so for that he gets my Gold Star for customer service. Evan very experience for what he does I was back and forth three times in one day and was getting upset about the back and forth they couldn't complete my purchase. They say three was the charmed I walked in to cancel my order and to go else where, there was Evan saying what's wrong I told him about what I was going through he sat down pulled up my order seen what the problem was fixed it I opened up an charge account got others things and was out the door in 30 minutes. I asked him why he wasn't the General Manager because he's most qualified. So he to gets a Gold Star!

Evan and the GM did a fantastic job, we had a fabulous experience!

I went to the Ashley store in Madison Heights, and had the pleasure of having a sales person named Natalie assist me. She went above and beyond in her helpfulness. She listened closely to what I needed for a couch to fit my living room space, the type of material and style that I wanted, and had helpful suggestions. I am very pleased with the purchase, and the service.

Sales and delivery were great. But warranty and purchased extended warranty were a terrible experience of virtual assistants and poor communication. Their warranty service is so frustrating it likely wears most customers out before their claims are resolved. I dont care to do business at Ashley Furniture in the future.

My experience with my Anima rep Katie was a great one she made my appointment to pay off my bill a pleasurable one

Madison Heights has excellent team of staff and it’s my third time buying from them even I have closer to my house Ashley store but I still love to go to Madison Heights,, I hope my order will be ready for pickup about the time they told me it will be available

Salespeople were courteous

Don’t bother asking the sales associates any valid questions regarding quality of their couches, they don’t know. They have no idea any specifications of the products they sell. Very limited training. You’re better off shopping online or going to Gardner White.

Great experience! Very nice store. We were pleased with the selection of various furniture. Evan was amazing; he spent time explaining and helping us compare mattresses. There was no pressure and he didn't try to upsell anything. We left feeling satisfied and very happy with our purchase.

Today my wife and I came in to just look and see if Ashley Store Furinature could offer us what we might need as far as Living Room and our Bedroom as we just recently purchased a home. We were greeted by Dwyane with an amazing personality and great energy, after giving us more then enough time he came to check in on us after 15 minutes or so and we already were able to find some options. Dwyane was able to hone in on suggestions after speaking with my Wife and I on our ideas and seeing our original thoughts. Throughout the whole process Dwayne was expentionally knowledgeable (if he did not know an answer to our question he search for our answer or got additional help and was not afraid of doing that), professional and easy to talk to with no pressure to purchase. Overall I will recommend Ashley's to my friends and family, in addition send them to Dwyane! You have an excellent sales person there!

I just purchased new living room furniture from Ashley in Madison Heights & Brisa was absolutely amazing! I’ll most definitely be referring everyone I know to Brisa at the Madison Heights location. She was patient, very friendly, and very helpful with recommendations to make our living room look sophisticated while keeping the furniture pieces comfy and cozy.

My sales representative Tre was very patient and knowledgeable.

MOHAMMAD WAS OUTSTANDING WITH HELPING MY WIFE AND I LOCATE AND SELECT THE RIGHT FURNITURE WE WERE LOOKING FOR. MOST IMPORTANTLY, THE PRICE WAS REASONABLE. HE MADE OUR EXPERIENCE LESS STRESSFUL. KEEP UP THE GOOD WORK.

Had a bad experience at Ashley's Furniture.. I was at the store Thursday talk with a sale Rep. He stated how much and free delivery to my door. I agree. Check out another furniture store. Liked what I seen at Ashley's Furniture store. Went Back. Here today Friday. I stated to the sale lady The conversation I had with the person on Thursday . Supposed to be in free delivery. A manager came over He state It's gonna be a charge for delivery. He left the conversation Came back and stated anything over $699.00 It's free delivery. The young lady stated to me Friday Mohama didn't know what he was talking about and he's crazy!... Now I'm back in my car. Some has Training issues don't know what they're talking about. This is not a good store to shop at !!!

We found exactly what we were looking for in a chair and couch!!!

Very efficient transaction and quick delivery. Nate was great!

I got a Tempur- Pedic mattress from Ashley Madison Heights store and a Dinning set. I was told that i would get a adjustable base if i spent $1200 or more on a mattress, after i paid for the mattress and the adjustable base not being listed in the invoice i came back and inquired to which i was told its only for queen mattress not a king. Upon sharing my frustration and after prolong discussion they resolved the matter. However when i went the next day to shop for a bedroom set, the sales agent Tre Latham was extremely rude to me when i asked him a question about a bed set, he said i remember you from yesterday” and walked off. After giving the complaint to the manager Nate, he was dismissive of my complaint and made it sound as though it was my fault that the sales agent behaved that way with me, and he was implying he was not rude. I am very upset and disappointed with the behavior, i have never received customer service as bad as this ever, where sales agent hold grudge against you for a mistake they made. I will never go back to ashley again.

Nate was great and hooked me up with a good deal on a sofa I was looking to buy. Very laid back and personable and knew all the perks of the sofa I wanted. I'll be looking for him for any other furniture I want from Ashley's.

Nate from the Madison Hts location went above and beyond. I had ordered additional pieces from a different location and my order wasn’t processed correctly. I couldn’t get a hold of their store since they didn’t have a number listed since they recently opened, customer service was NO help and told me I had to call the store (also customer service didn’t even listen to what I was saying, just gave me their basic generic responses unrelated to what I was even saying). Nate was soo kind, he told me he was going to look into it and call me back. He called me back and told me exactly what I needed to do. He went above and beyond when he could have just sent me back to the store I got it from since it wasn’t even his problem to deal with. not for one second did he make me feel like an inconvenience. when I got to the location he worked at, not when knowing who I was he was the only person who got up to greet me, and was so friendly. I wish I had gone to him for my initial order. He’s the kind of salesman every buyer wants to encounter!

Had a great experience with Layli. Was in and out and got what I want with no issues! Would return to shop with her!

I had a great experience at Ashley Homestore and was treated kindly. Evan was very helpful and helped me find what I needed.

Phenomenal Furniture Store and Magnificent Staff!!!

Evan Oden is awesome! Very informative and a great pleasure. This was my first visit and I definitely will be back.

Mark was friendly and professional. Shopping with him was easy. I'm excited to receive my new furniture.

My specialists Nathan Williams, was kind and professional. He helped me with patience and professionalism. I really appreciate him and the customer service, I received.

Busy store

I have been in desperate need of a new mattress and Mark found me wandering around and immediately made me feel welcome! I made him aware of my budget and he didn't try to upsell me on anything or stray from my budget! He showed me the differences between each brand of mattress because Firm is not the same for every brand, and he helped me get exactly what I was looking for. He was very personable and didn't just talk mattresses. I would absolutely recommend going to Ashley Furniture on John R.

Sales person was very helpful, informative and patient, there was no rushing to make a sell kept me in favorites for about a month. Thank you for such wonderful service .

We recently visited Ashley Furniture in search of a table. We liked a specific table and were informed that it was a floor model. After inspecting it, everything seemed fine. However, when the table was delivered to our house, the two truck drivers hastily assembled it. They mentioned it was their last delivery of the day, and they rushed to leave as quickly as possible. Once they were gone, we examined the table more closely. We discovered that one of the screws connecting the tabletop to the pedestal was stripped and not set flush, resulting in a half-inch gap and causing the tabletop to visibly wobble. Additionally, one of the legs wasn’t set properly and flexed severely with minimal pressure. On further inspection, we found a loose screw, which we initially thought would be a quick fix by tightening it. However, this wasn’t the case. The connection must have been damaged during transit, as wood particles covered our floor, and the screw wouldn’t tighten. We attempted to call Ashley Furniture just 15 minutes after the delivery, but we were told to go online to make a claim as they couldn't address the issue over the phone. We went online, filled out several forms, and uploaded pictures of the damaged table. In response, we were offered a mere $15 off our total purchase, which amounted to about $1,500. We spent several hours trying to reach someone over the phone but had no success. Fortunately, we managed to contact our credit card company and reverse the transaction. I strongly recommend avoiding any purchases from Ashley Furniture. The products are of low quality, and their customer service is virtually unreachable if you encounter any issues.

bought a beautiful chair they helped me with, Great price great customer service.Mohamid was a great help, really nice! Highly recommend.

Mark (Madison Heights) was professional, very helpful, and thorough!

I found just the chair I had been looking for & Nate was very nice & helpful.

Nate was very informative and got us great deals thank you for your kindness and great conversation.

Here is the long story short. This is the 3rd bedroom set that they have delivered ( one was scratched horribly, one was broke by the installers the current one was assembled wrong) no handles or legs were intalled, the installers have scratched my freshly painted walls, broke a hole in my closet doors, lied straight to my face and were going to leave me with a damaged bed that they messed up, they have walked out and never returned ( said they were getting tools) signed my name saying I accepted the delivery, and accused me of stealing thier tools ( I told them to look in the drawers and that's where they found them) I have called the store manager several times to no avail, many many calls to customer service, and everyone I call dont have a clue to whats going on becasue there are no notes on my account so I have to go through all 3 deliveries. I have lost 4 days off work and still have to take another off for them to fix my current set. I would stear far clear of this place as you can ( my opinion)The manager straight out told me Ashley took the customer service out of the store so you have to deal with corporate. It's so frustrating and sad when you spend your hard earned money and can't get the product you bought. I'm still waiting on them to fix my closet doors ( it's been well over 3 weeks) and still don't know when they are coming out to correct my bed issue. I showed them the pictures the installer took, and you could see the bed miss aligned in the pictures. I will update this review if I ever get my bedroom set corrected.I wish I could attach pictures to show everyone the things I have been dealing with!! Horrible experience, to say the least

Jon was personable, informative and so very helpful during our purchase.

Worse store and products. They don't stay behind their products or their warranty. Don't buy from there.

Bad ...bad ...bad tried to return a mattress called to start the return process. The lady on the phone said if we go for a cheap product we would be able to spend the difference in the store and when we go to return the product the guy says we can only use the difference in the department we bought from

J at Ashley was super helpful and honest!! He helped us with a couch and bed set and mattress! J and Mark Shaya were both knowledgeable and professional ! 5 stars! CUSTOMER SERVICE: probably top 5 worst customer services I have talked to! The “supervisor” Samon is probably the worst person I have talked to there! She solved nothing and did nothing when delivery was late for the second time! Unprofessional and wasted my time! 0 stars!

Great help with couch and love seat very nice and percent to work with

I don’t even know where to begin. Starting over, I moved into a new home and bought a bunch of furniture from Ashley. They delivered a kitchen table with a manufacturing defect and it took months to get it replaced. They sold me a sectional couch that had awful pilling of the fabric within two months. The company refuses to do anything about it. I’m just floored by how bad this experience has been. Never again.

This was truly the best furniture sales experience of my life. I'm 66 years old so I have made a few purchases in my time. Evan was so helpful and he took time to show me around the store. There was no pressure when I explained I had to go home and consult with my husband. I came back and closed the deal and there were no surprises when I got the final total. Ashley furniture is a great place to do business. I bought a reclining sofa, some lamps, and an outdoor sectional for the patio. I can't wait to get my stuff!

Great help from the sales guy

Tre was very informative and profesdional

Do not buy from Ashley furniture unless you are absolutely certain of the item. I bought a couch and my sale representative told me I had a 72 hour window for any returns. One piece did not fit so I attempted to call the store which sends you straight to the customer service department. They said they have a zero return policy and will not be taking the item back. I called my sales rep who said once again yes you have 72 hours. Two weeks later I am still dealing with them. My sales rep will no longer take or return my calls and the store (Madison heights) are washing their hands clean of this. I will be filing a complaint with the BBB.

We are very impressed with the level of guidance & care provided by Jon Wayne Curtis today. Not only did he guide us on our search for counter height bar chairs he covered every detail on the product selected. We will be back with confidence- Kudos to Jon Wayne Curtis! He is an asset to Ashley ! Thank You ~

I am extremely disappointed with Ashley Furniture and their lack of quality and customer service. I purchased furniture that broke within 6 months, and despite being under warranty, the associates acted like this was to be expected. Instead of resolving the issue promptly, I have been passed back and forth between different technicians, and no one seems capable of completing the repair. After being scheduled for a repair, they ordered the wrong parts. Today, I was supposed to have a technician come between 3-6pm. At 6:45pm, I received a text saying they'll be here in 45 minutes. This is unacceptable and incredibly frustrating. Save yourself the hassle and shop elsewhere. Ashley Furniture has failed in every aspect – from product quality to customer service.

Mark was awesome! Brought in our 2 kids & he went out of his way to entertain them! He knew everything he was talking about which was nice. Ask for him!!!! Great guy!

I spent about 30 minutes in the store browsing and I was greeted not acknowledged. This was especially frustrating as I had made eye contact with two sales associates and both looked and walked in the opposite direction when I motioned for assistance.

Mark Shaya was knowledgeable in the products, materials, warranty info and all else I needed, worked to find our needs that fit our wants, excited to continue working with mark for our home needs

I came to the Ashley store in Madison Heights. The associate Mr. Jon Wayne Curtis helped me to buy a furniture I like. I have a great customer service and I am so glad I came to Mr. Jon Wayne Curtis to get help , and of course I will come back and buy from him.

Great selection. All employees were helpful and not pushy like other stores.

Great customer service, or salesman Jon Curtis really looked out and gave us a deal we couldn’t refuse. I will recommend. Ashley’s to all my family and friends Thanks again!!

Good customer service

We went to the Ashley store in Madison Heights, MI to buy some living room ,dinning table with chairs and beds rooms for us and my 2 kids every things are amazing . Mark was awesome. If you go shopping there ask for him. He was very knowledgeable and very helpful and friendly.

Great sell person

The manager here went above and beyond for me to help when the customer service didn’t want to. Very friendly and helpful staff here.

Second purchase from Mark, and once again he was awesome and very informative. Not pushy at all trying to get the sale. Would highly recommend.

Really like this store. Associates are helpful and patient, even when you have small kids. Also appreciate the selection and how the team will work with us on the financials. Highly recommended!

J was very patient and nice guy helpful

Bought a mattress. Had a good experience.

Nate J. Williams was outstanding salesman he was very pleasant and knowledgeable. Thank you Nate keep up the good work 👏

Jay was amazing to work with thank you!

Great experience can’t wait to receive my new furniture

Very helpful sales person, John Wayne Curtis, Spent quality time with us and shared his knowledge of products. Also, beautiful store!

Thank you're have an excellent customer service

Lydia was very friendly and professional and found us exactly what we were looking for! She even had it delivered to our house! Will def come back for a new couch!

I just bought an end table from Ashley’s in Madison Heights. What a fantastic experience. Mark Sha… was my sale person absolutely no high-pressure super nice super knowledgeable. I will definitely go back and see him again. I would highly recommend this location. I earlier in the day I had gone out to the Ashley’s on Hall Road and had Alec as a sales person and walked out because I felt so high pressured. So much so.that I will never go back to that one again. Madison Heights was fantastic and I will be recommending that to my friends

Nate and Evan were great to work with! Good selection of affordable and comfortable couches :)

Evan was great help to finding a recliner

I had been looking at sectionals and found one I liked. I spoke to Jay. Later that day we went in store to look at couches and ended up leaving with a reclining sofa set. Jay was very helpful every step of the way. He took the time to explain the quality of the piece and the protection plan. Can’t wait for it all to come in next week!

Have been searching for a dining table for a while, spotted a potential on the Ashley website and went into the store hoping to see it in person. Jay knew exactly which one I was talking about, took us to review and it was the one. Jay made the whole process super easy. Highly recommend

We just bought a sectional from Ashley Furniture. We were on our way to another place to look at the sectional we wanted, but decided to check Ashley Furniture first since we had to pass it anyway. Glad we did. Found what I believe is higher quality furniture there. The price was a bit more but worth it. I don't want to replace my couch in a year. The salesman Jay was awesome and knowledgeable and wasn't pushy, he introduced himself and disappeared until I had questions. That's what I like. I hate when a salesman is on my heels talking about everything and I can't think and decide what I want for myself. The manager was nice as well. Very satisfied with the whole experience as of right now.

I had a need for a couch and ottoman to fill my living room. It was a rush on my part. I checked online to get an idea, then pinned it down to Ashley Furniture. They treated me with respect and understanding. This really helped me find exactly what I was looking for. It was very smooth.

Nate was amazing so glad I called the store. He talked me into coming in and what a awesome experience knowledgeable, friendly great guy. Bought my whole bedroom

Nate and the manager on duty were extremely helpful with our furniture purchase! Weren’t pushing the sale down our throat allowing us to shop in peace.Thanks guys highly recommend them.

Have purchased from Ashely’s before always have had good service and love the price match guarantee. Customer service is always great at least in my experience

Great experience overall! And a relatively quick process:)

Evan was great. He was patient and very helpful. Thank you

I had a very good experience at Ashley furniture in Madison Heights. The people were friendly. The manager was very helpful and I couldn’t have asked for better help than getting what I needed. Thank you very much.

Very easy purchasing experience with John Wayne. Would highly recommend this store. We will be back in the future.

This review has more to do with the actual products that Ashley sells and not for the customer service repsWe purchased our couch in November 2022. So we’ve only had it for a year and a half. Our sales rep was very friendly and helpful. And we ended up purchasing a $1,000 couch that day. Within a month of receiving it I noticed the flaws in this couch right away. The cushioning in the back didn’t offer much support, and the “premier” foam that they supposedly use for the cushions were already breaking down. There is a wooden 2x4 that runs along the lumbar area of the couch that absolutely kills your back if the cushioned aren’t pushed in all the way, and even when they are, you can still feel the wood when you are sitting on the couch. Between each section of the couch on the back is also wood that sticks out between them. So basically, if you sit in the wrong spot on the couch, you have wood pushing into your back. Fast forward to today… the cushions on the couch are completely broken down. I’ve flipped them and swapped them out for others, and it just doesn’t support as well anymore. It feels as though this couch is 25 years old. When we contacted Ashley about our issues, they had no solutions. We wanted our money back and to return it (on our dime with a restocking fee) but that wasn’t even an option. Ashley’s policies are atrocious, and the minute you walk out of the store with a purchase and your furniture is delivered, you are SOL if the product is terrible. This is just a warning to anyone thinking of purchasing Ashley furniture. You definitely get what you pay for. I would pay more money next time for something else to avoid this nightmare of a couch that we have have now.

My experience earlier today was nothing short of horrible. I purchased upwards of $5,000 in furniture for our business and home only to arrive to pick something up off the floor model to be told my order was cancelled and my money would be refunded . The new manager Lydia had no intention or interest in helping look for another table or provide any sort of customer service to me being very upset. They had idleast 3 people who I worked with previously on my orders all transferred out of this location so no one I worked with could help me besides the new manager . Unfortunately I will never go back nor will I encourage others . It’s a shame because Erik was helpful during my time there . The service has been night and day since the three other employees have transferred out of this location …. So sad .

Charged me for items they never gave me after I cancelled an order with them. Called the very next day to cancel and was assured by two people everything had been canceled and then got a bill in the mail for more than $500!!! I called the customer service # four times and was assured it would be taken care of, but it never was. I called the store twice, some guy named Nate claimed to be the manager and said he would check on it & never got back to me. Then I called the store again and spoke to Lydia who said Nate is not a manager the store doesn’t have any manager and there is no manager or anyone above her that she could put us into contact with to get this rectified! I’ve never dealt with any place more unprofessional than this one. Buyer beware do not go here!!!

They are great when you’re spending money with them but as soon as you try to use the extended warranty they sold you, they will offer zero support. I submitted a claim for my couch that broke 8 months after purchase and have gotten the run around from Ashley and the company they contract the work out to for over 2 months. The employees at the store refuse to look into it and instead will refer you to the service company. The service company will then tell you that you need to contact the store that it was purchased from to schedule service. The cycle continues and you’re stuck with a broken couch.

Originally I had gotten the wrong product, the sales rep put in the wrong order number(honest mistake). I called corporate to tell them since I couldn’t get through to the local store. After a week of me calling them and not hearing back from the local store I decided to go in and see what was up. After I showed the same sales rep the product number on the invoice compared to what I showed him to order initially, he and the manager immediately went to work making phone calls and organizing an exchange and approving it all before I left. Today, the delivery dude grabbed the old box from my door step and handed off the new shelf already assembled. It looks amazing and I’m super happy with this. I just need to clean out the corner where it’s going and I can’t wait!

Mark Shaya delivered exceptional service and was quick to address me when I entered the store and also made sure to check on me while I was in the store. Furniture, places bombarded with sleazy sales people, and it felt like I was honestly talking to a friend which made the experience that much better. I honestly was just going to buy some thing off of Wayfair, but I stopped and just to check it out. He also took the time to explain the different ways I can go about achieving my furniture goals and also made sure to show me additional products. At the time it wasn’t something I needed, but he later discovered that I am going to be purchasing a home soon, and I will definitely come back to him. Thank you Mark!

They have such great pricing for this items and it’s such good quality. I bought a sofa as well as a dining table and it’s worth every penny !

This review is regarding the customer service I received in the store yesterday. I haven’t received my furniture yet so I cannot review it at this time. The customer service received from Jon was wonderful. He approached me as soon as I walked into the store and helped me throughout my search for the right sofa. He provided me with all of the information needed. He was very knowledgeable about the different fabrics & pieces in the store. I had a great experience.

Mark, my sales representative was excellent! He answered all my questions and he very informative. This was my second purchase from Ashley Furniture and it went as smooth as my first purchase. Well done, Mark! Thank you

Lydia was awesome

I went to the Ashley store in Madison Heights, MI to buy some living room furniture. Tre was awesome. If you go shopping there ask for him. He was very knowledgeable about the furniture including dimensions, which sofas have sleepers, materials and prices. The manager, Lydia, helped process my payment, arranged for pickup or delivery (I chose to pick up my purchase on my own), and helped close out the experience in a friendly way! I will be going back to shop for bedroom furniture soon and will be asking for Tre and Lydia. They both made the experience enjoyable as I was dreading shopping for new furniture.

Nice big, clean store...had a great experience with all the staff and ended up buying a great sofa.

Knowledgeable and experiences sales agent helped with the vass options to choose from. Very helpful in selecting the design patterns that flow with our decor.

Jay and Paul at the Madison Heights store served as a great team and provided awesome service! Got a new mattress and platform for my 13 year old son. We're both happy! Thank you!

I had an great experience sales guy was very knowledgeable and professional. I'm glad I decided to go back to Ashley future!!

Great customer service. Reasonable prices as compared to other stores. Mark was a great salesman with knowledge, useful advice and flexible options. I will recommend Ashley to family and friends. Thank you.

Lydia was very friendly, patient and knowledgeable about products and options.

All the staff was helpful and friendly. I had found the item I wanted on the website for a lower price. The manager was able to lock in the online price for me.

Tre was very helpful and informative about our questions and concerns. Thanks again Tte!

Great service and many options for all you need , Big thanks to John , Nick and the manager for helping us out and their patience. You will not regret to step in here

I had a great experience shopping for family room furniture. Paul and Brisa were both very knowledgeable and helped me mak the best purchase for my home. Paul and Brisa thanks so much.

Very professional and outstanding service from John W. 👍👍

Wonderful experience at Ashley’s tonight

Ashley had the furniture I was looking for and the people there were friendly.

I am quite disappointed with my recent experience. I visited the store in search of a few items. While the sales associate was courteous, it was evident she was unwell. I found myself in the bathroom washing my hands periodically as we shared a tablet. She assisted me in locating a dresser and a nightstand on clearance. Despite their damaged condition, I secured a good deal. However, the checkout process was frustratingly slow due to issues with the new system, which the staff appeared unfamiliar with. The amount of times i heard “our system can’t do that” was shocking. Later that evening, I decided to add a few more items to my order. Upon returning to the store, I was informed that the “system could not process” delivery for both clearance and regular items together. Instead, they recommended an independent delivery service for $140, as the store itself could not facilitate the delivery. I had arranged for a friend to pick up the clearance items. Despite notifying the store hours in advance, the items were neither ready nor removed from the floor upon his arrival. My friend, who was in a hurry, was then advised that delivery might be a better option. Consequently, I requested the cancellation of the clearance order, which was processed. However, when I later contacted the store to inquire about the remaining items, I discovered that my entire order had been canceled.

Customer service very professional and respectful of my needs. Thumbs up to Mark!

Wonderful and patient customer service from Paul who is one of the managers! Took the time to help my family and I figure out which couch would be best for us and rearranged the couch so we could see it differently

Erik helped my husband and I out during our entire process of purchasing our first couch! He was patient and very informative- can not recommend him and Ashley furniture more!

Salesman Jon was extremely knowledgeable and friendly. He provided excellent information and feedback on several of the items we were interested in purchasing.

Great place to shop. Knowledgeable and helpful too. Love product choices

Great job! Great experience!

Evan was such an amazing and a kind hearted personal. He was willing to stay 1.5hrs after store closing time to help us out with furniture selection. He told us about all the max deals we can get. On top of all of that, he gave life protection on our couches as a wedding gift. Store manager was very helpful providing overrides and helping us with sorting between the options we had in mind. Overall, it was an amazing shopping experience at Madison heights store!

I'm not very pleased so far. First time buying from them. Sales person was nice, but was told we would bet a text with several different delivery times, and in actuality they give you a 3 hour window. So right off the bat, not pleased, but ok. Now we spent a lot of money on a bed, and upon delivery, there is no mattress, just the base. You can't call the store, it's just "nation wide customer service" she was plesent but not very helpful. I don't think we will be ordering from them .

Omari and Sharon were extremely knowledgeable and helpful. They shared great ideas, listened and asked questions in a professional way that was proactive but not pushy.

Great service. Lydia was so patient and helpful. Bought a new, much needed mattress and side chair. Can’t wait for delivery. Highly recommend Ashley Homestore in Madison Hgts. Check them out!

Nice wide selection of furniture, found what I wanted with Paul's help.

Jaime and Spider-Man are terrific!

Our experience at Ashley was fantastic, being our first visit. Tre was incredibly helpful in assisting us in selecting the ideal couch. He was attentive and ensured we had everything we needed. We were also pleasantly surprised by the great prices and discounts they offered us. Shopping there was enjoyable, and we'll certainly return in the future.

Wren was amazing upon our arrival and helped us find the perfect couch for our home!!

Ask for Brandon! I had limited time and an appartment to furnish. Brandon figured out my tastes and expertly guided me to pieces he knew I'd like. His recommendations for bringing everything together resulted in a stunning luxury apartment layout! He also helped me choose a bed. I am so happy with my new pillow (it's helping my frozen shoulder) I purchased one for my mom. I have family moving to the area, I will send them to see Brandon! Superman was also fun and helpful!

Wide open Friendly staff quick to Assist and did i Mention the Great Price

Worked with Jay, guy was awesome. Very thorough and relaxed sale interaction.

We purchased a couch from Ashley Furniture in Madison Heights. Great price on the sofa we wanted with quick delivery! We want to recognize John Wayne Curtis and team for fabulous customer service! They made it easy!

Excellent personal service and we found a great deal on a couch. Highly recommend!

Jon Wayne Curtis was going over and beyond for me. Especially he would seach for want I was looking for, telling me to have a seat. When I had a bad foot, and didn't have to walk or limp around the whole store. He got my sale. And future sales. Thanx.

Started off rocky there was not a sales associate present to greet us. A few moments later we were greeted. Our sales associate was kind, professional, and very knowledgeable about the product ls that we were interested in.

Tre was very pleasant and helpful when I came in looking for accents for an office. I had previously browsed the website, but pictures online only go so far when you need some inspiration. Tre was polite and courteous with recommendations and advice. We probably did four laps around the store coming up with ideas. The store was clean and well laid out, a good place to visit if trying to enhance a room in your house.

Excellent service and beautiful quality furniture made by Ashley Furniture.

I visited the store a few times in the past two months to get an idea of the budget I'd be working with. I decided on the furniture and salesman I would work with based on the salesman's approachability and straight forward dialogue. While I did choose the financing option that was not my initial plan. The salesman helped with picking the best payment option and low financing charge that I was comfortable with. The transaction was quick and the salesman was patient with me. I highly recommend the store's selection. It boasted a wide variety and high quality couch and bedframe options. I found the dresser selection to be mid, at best. Overall each of my visits were pleasant and no one followed me around the store but everyone was happy to answer my questions when I found someone nearby. I highly recommend this location

Showroom is nice and salespeople are very helpful. Ordered twice from this spot.

Jon was a big help with finding our new couch. Very knowledgeable and made sure we were getting the best deal. Would highly recommend John!

J at Ashley furniture did a great job showing us around the showroom and presenting us with no pressure options. His high energy coupled with his desire to help is commendable.

Prince was great. He got us exactly what we wanted and then some, well under budget. We are not the easiest customers to deal with, but Prince exercised patience, understanding and demonstrated clear domain expertise; we could not be happier with our new couch. I would whole heartedly recommend Ashley Furniture's Novi location, especially if you are lucky enough to work with Prince. Thanks!

We found our guest bedroom set same day, with the help of Jamie ! We will definitely be back

I would like to thank Tendal Latham for his help in leading me in the right direction for the assistance that I needed in looking for the right mattress. I would also like to thank Erik Wise for his recommendation in the type of mattress that was needed for the right comfort our bodies. The both of them were outstanding in satisfying me in my purchase.

Had a great experience; went in knowing the product I wanted to buy, but wanted to see it in person and gather more information. Evan approached me and was able to answer all of my questions, provide measurements and make sure I was able to view a piece of the collection since the specific item I wanted was not on display. He made my visit seamless and not lengthy.

Nathan Williams did an incredible job setting us up on a great deal on bedroom sets for both of our kids (beds, dressers and nightstands) and was quite knowledgeable with the furniture. In addition, Mark Shaya helped us choose the best suited mattresses for our kiddos. Mark was not only knowledgeable with the products but with the science of sleep as well! Store was clean and organized well! Paul, the Manager came over to ensure we were taken care of and explained the awesome promotions the store was experiencing. Lastly, to top off our visit, another salesman walked by and thanked us for our business. Great atmosphere!

The salesman Jay made it easy and fun to shop for a rocker recliner chair. He took his time with me and answered all my questions professionally and was very knowledgeable.

Erick was assume very personable and helpful definitely a people person worked with me and my family to get what we needed

If I could give a zero, I would. Do not buy from Ashley furniture!!! Terrible customer service! Worst I have ever had and I have told all of my peeps to stay away. If you have a problem with your order you will have a horrible time trying to resolve and will just give up. YOU HAVE BEEN WARNED!

I’d never been in an Ashley Store before. Tons of selection. Lots of informative employees to “educate” me on their products. The moment I walked in, ‘my couch’ was right there! (I had been to 2 other stores previously). I still walked around to see every single one! But still went back to ‘my couch’ & made the sale! A great deal; then they offered a better deal! Win! Win!

Brisa was quite helpful and pleasant. Together with an assist from Sharon I felt well informed and taken care of.

Our salesman Nathan Williams at the Madison Heights Ashley furniture store was Awesome, very attentive, very thorough, seamless purchase.

Salesman and staff was excellent. Was extremely professional in addressing our needs and price budget.

This place is quite expensive! However, Mark was amazing with my young teen and getting the bedroom set she wanted! He was super friendly and engaging! We won’t get our order until next week so we’ll see how that goes!

The sales rep Paul was very knowledgeable and helpful assisting me with my purchase of a bedroom dresser

Had the best experience at Ashley Furniture in Madison Height Michigan. The sales person was so helpful and the delivery was fast and on time. Definitely will go back to this store again!

Lydia was very helpful and informative, she explained everything to me. She was very easy going and showed me different options.

Tre was incredibly helpful and thoughtful in working with us to select the exact couch that fit our needs. We wanted something comfortable with a chaise and ottoman that would be resistant to kid damage, and also fit within a tricky space. Tre assembled the couch as we would need it to be assembled on the spot in the store so we could really visualize how it would look in our home. We felt very comfortable working with him, knowing exactly how this couch would look setup in the configuration we needed. Top notch customer service and speed of delivery/assembly.

Great customer service and lots of furniture to choose from. Definitely will be back!

I went to Ashley to purchase a boxspring and bed slat that would match the bed frame we purchased from them. Jon Curtis helped me, very nice and courteous and Not pushy. You feel comfortable with him because he listens. Thank you, Jon for your assistance!

We had a great experience! We found what we wanted quickly with the help of Evan. The whole process was fast and easy.

It was great customer service from Mark ! He went out to help us above and beyond.

The salespeople were really nice the one young gal was kind of inexperience so it took a long time haven't had a delivery yet so we'll see

The furniture I purchased was of poor quality and began to look worn after just one week of use. This is unacceptable and I am disappointed with my purchase. The poor quality of the furniture reflects poorly on the brand and I would not recommend it to others. I hope that in the future, the company will focus on producing higher quality products.

There isn't enough room here to describe the entire story but I'll try to list the screw ups by Ashley Furniture on John R. They over charged me, left a dresser off my order, sent the wrong item, sent another wrong item trying to fix the first error, promised me this new piece would work when I told them it wouldn't. Guess what? It didn't work. It took me 8 visits to the store to finally get the furniture I ordered. Their response? "Oh, sorry"

Great selection and great prices. Very easy to walk around and not get pressured. Ask for Rodger!

I went in to buy a mattress and was greeted by Jon Curtis. He was incredibly knowledgeable about mattresses and helped me find a great fit that would ease my sleeping pain.

John was very helpful and only showed me what I described. I felt a little pressured at the end of my visit to buy something, but I believe that is how sales is done. Besides that John was very nice and helpful, I would definitely come back to this store.

Very friendly

Trey was great! He went out of his way to help us.

Totally amazing some of the best customer service I've ever received I love that store and I love that staff they made sure I was totally satisfied with everything I needed thank you so much and a special shout out to Roger what an awesome sales rep

Haven’t purchased anything yet, but I’m definitely interested in a sofa bed they have there.

Paul helped me with everything I needed and was very quick!

if u go there do not Let the employee MOHHAMED HELP. HE was rude and unprofessional. I asked for him to show hard mattresses and he suggested that if I look for hard mattresses I SHOULD SLEEP ON A FLOOR. WHO THE HELL U GOING TO TELL ME THAT. THEY HAVE THE WORST LAZY EMPLOYEES EVER. DO NOT WASTE YOUR MONEY IN THIS LOCATION.

Great experience with my purchases. Sales team was very helpful, patient and extremely knowledge.

I had a great experience with Brisa Sanroman at the Ashley Furniture store in Madison HEIGHTS mich. I would definitely recommend this store. Shari MacLeod I gave it 5 stars.

Mark was an amazing help in finding the perfect chair Patient and listened to what I wanted

DON"T BUY FROM THEM and DON"T deal with PAUL!!!! We went to Ashley in hopes of getting a new bed frame. Paul was our sales guy and seemed to be very nice, we ended up buying a whole new bedroom set with the adjustable bed frame. When we were signing the paperwork he told us the headboard was on back order and would be 4 weeks (he told us "but don't worry they usually take 2 weeks"). They charge a white glove delivery charge (no choice in that) and because of the back order they would only charge us once. The delivery day came 2 weeks later for the dressers, no headboard that was still on backorder, they put them together and told us everything was good! it looked ok and when they left we noticed they did not remove all the packaging on the drawers, It was broken right down the middle and the top two drawers could not be used. I called right away and told them, the lady I spoke to said it would be replaced that same day. I received another call stating it would take another week to get in the dresser. After multiple phone calls that included trying to reach Paul leaving him multiple messages without any return call (even to this day no call) I even spoke to the store manager who told me that I bought it and there were no returns and nothing she could do about it. They did replace it but they just showed up no prior call, Thank goodness we were home. Fast forward to 5 weeks later and we get the headboard delivered, when the guys put it together we looked at it and noticed there was a gap in the footboard and it was lower than the rest of the bed frame. He tried to tell us that it was suppose to be that way... UH NO!!!! it was upside down!!! They had to take it all apart and put it together right, which is an understatement. They still did not screw all the bolts in tight, we had to do that ourselves. The guys that came had no clue as to what they were doing nor did they seem to care. This whole process was horrible even and the quality of the furniture (we bought their "BEST") is not very good at all.

I had a great experience finding furniture for my new house. Mark was extremely helpful and very pleasant to work with. Thanks again!

It was awesome , highly recommend

I had the best sales clerks in search of bar stools for my kitchen Lydia and Paul the manager helped me find stools for my new kitchen island. They were knowledgeable and accommodating to my needs. Warm personal care and attention. I was at Madison heights location first visit but not my last. Quality furniture go see I'm not kiding you won't be disappointed. Thanks guys!

Excellent Service!

Very good experience, all the crew very kind, friendly and supportive

I just wanted to leave this review Tredal was great. He was extremely helpful and patient. I will be returning for more items. Thank you so much Trey Update: So actually, I need to change my review. I purchased furniture a couple of weeks ago they ran my credit. I got approved through synchrony because they had the best terms and rate. The sales associates explained to me that I would only need the synchrony card. When I was expecting the synchrony card to arrive in the mail, I also received the Concora card with a $3000 credit limit, however, I never wanted to use the Concora card because I only needed the synchrony one. I reached out to the sales associate. He told me that I did not have to activate the card, and it would not affect me. Well, I checked my credit report and by them authorizing the concora card it brought my credit score down. I am extremely upset and I will never return to Ashley furniture store or recommend anybody to come to the store.

Evan was amazing as usual! Great customer service, I will not buy from anywhere else. Highly recommended! Super easy, quick, and efficient.

I had a wonderful experience with Tredal Latham. I made a beautiful purchase. I'm grateful.

A great experience. Evan was helpful and easy to work with.

Mark helped us purchase king size bed as well as some high quality pillows. Our intent was to come and purchase a mattress. Mark educated us on the difference of each mattress. As well as taught us the proper way of sleeping on a pillow. We spent about 2.5 hours in there but it was worth every moment. I appreciate his patience and working with to get us what we needed. I will definitely be back to furnace the rest of my home.

Great service. Very helpful and knowledgeable. I would recommend Jon to anyone!

Visited Ashley Home Store for the first time just to look at beds. We were greeted by Jay and he showed us a number of bed and mattress options. Jay was extremely knowledgeable. He found us the perfect mattress and bed based on our needs and sleep types. Very enjoyable time and Jay was able to get us a great deal for the best bedding for our needs.

Jay was a very friendly, knowledgeable and patient sales person. He didn't stalk us in the store or act aggressive. He listened and gave great information and suggestions on the items I was looking for. All of this was after I called the store 3 times trying to find a product in stock. I highly recommend this young man.

Evan was professional, pleasant, attentive but not pushy, and knowledgeable about quality of products. Overall, excellent service.

Terrible company, will never purchase from them again, went in wanted 2 recliners, sat in one and loved it, told they had 2 that were exactly Like them at the wharehouse, when they delivered the guy was in and out quickly, lookiatvthe chairs and they were way smaller, even smaller than listed in paperwork, no where near the ones I thought I was ordering, called them immediately and were told oh well nothing they can do about it, total shithole scam company, buyer beware, tons and tons of bad reviews from this shithole company

Roger helped me out in buying a new couch and bed frame! Fast, friendly, and welcoming service! Definitely going to come here for future purchases!

Very good experience, the salesman Evan Olden is very knowledgeable and he thoroughly explained everything smoothly.

HORRIBLE CUSTOMER SERVICE!!!!!! I ordered a 1600 dollar couch on Friday the sales guy Omari, Kern was all over the place while I was trying to purchase the couch, he kept leaving and showing furniture to another person while I was trying to pay for my order and set up a delivery I found it very rude and unprofessional, to top that off he set up delivery for the next day Saturday 3/2/24 I paid $169 dollars for delivery and when Saturday came around no one called for a time so I called the store and talked to someone who was extremely rude saying they don't set up next day delivery that I was wrong with the date, he looked up my order and realized I was right than said we'll I don't know why you're sales guy set it up that way but it will be delivered Tuesday no sorry nothing just kept trying to blame me for the mistake, I asked to talk to a manager he told me they are busy at the moment but will call me back, now it's Monday no one has called me back I just wanted to know why did they promise me delivery on Saturday I had a family member waiting for delivery because I had to work all for nothing. The worst customer service, never again I will late my hard earned money to a different company. The picture shows the delivery date scheduled for 3/2/24. I bought purchased it on 3/1/24 I never asked for next day delivery he OFFERED in the first place. Plus I told the sales guy I did not want the fabric protection he said he is giving it to me for free and lowering the price for the sofa so it will come out the same I am sure he did that so he can make more commission as well

EVAN OLDEN was AWESOME!!

Went to Ashley Homestore in Madison Heights, MI had a wonderful shopping experience. The store was very clean and welcoming and can’t say enough about how helpful Tredal our sales associate was. Highly recommend this store.

Tredale was super fantastic and made our experience unforgettable. Very professional and knowledgeable. He deserves a raise!!!

We received excellent service at Ashley , Brisa and manger on duty was so kind and very professional, they even stayed over 2 hours to help us with our purchase. Appreciate and recommend Ashley 10/10

Roger was very helpful, showed us plenty of options for financing and furniture. Great experience.

I had an easy experience with Lydia ordering my furniture and I would gladly purchase from this location again!!

It was a wonderful experience! Did NOT get approached at the door. Was allowed to walk in and look without sales people being on the attack. We felt with Lydia and she was very pleasant and easy to deal with. Very personable without being overly pushy and all up in my face trying to up sell me.

DO NOT PURCHASE FROM ASHLEY AND DO NOT WORK WITH MARK, TERRIBLE SERVICE. The delivery was made to my home when I was not present and my mother signed for the delivery. The delivery and assembly for the furniture was terrible. The rails of drawers did not open or close properly, the slats on the bed frame were not installed on the bed frame and just left on the side, and there were parts missing from the bedroom set such as the support legs for the slats. Furthermore, there are damage and scuff marks on all parts of the furniture, especially the chest. There is a dent located on the bottom part of the left leg of the chest, which causes the bottom most drawer to not fully close. When I initially noticed these issues, I contacted the sales representative, named MARK that sold me the furniture He did not reply back to my text even after multiple attempts. Then I was out of town for a week, and once I was back in town I reached out to MARK again. He stated that I would have to contact Ashley’s customer service department. I ended up contacting customer service multiple times with no resolution. They kept stating that I had 72 hours from the time I received their furniture to report any issues and now I cannot return or exchange it. However, I did report the issues as soon as I noticed, but MARK did a poor job in getting back or communicating the issue at hand. I also ask to speak to a supervisor once I call customer service, and I am always told someone will give me a call back. However, not once has any supervisor called back to resolve this issue. I also contacted the store and spoke to the store manager, CAROL and SHARON who were of no help as well. She mentioned that she placed an order for replacement products and I would receive them on 1/21/24. I have not received those products. This company fails to take responsibility for their mishaps. The furniture is of low quality and I want a full return and refund on my order.

Brisa was amazing !! she really helped us finding the right smart bed and was very patient during the whole process. I highly recommend her for any furniture purchase.

Ashley homestore made getting my daughter bed a breeze. This is my first big bedroom purchase for her and Brisa was top notch with her customer service. Brisa made picking out the bed so quick and simply and it wasn’t a business transaction, it was a joining of customer becoming part of the Ashley family for life. Unfortunately service was not continual once it was time for delivery. The driver made it in the window they promised but the bed could not be put together due to missing hardware. Another day to wait, I guess. February 28. update No call back and it’s been awhole 24 hours and we have not heard back from anyone! My child’s bed sits with no assembly and that’s dangerous to my current situation involving my child! So this is truly adding to stress in our home life. I called every number they listed for them and no luck. I had to call the warranty company just to get through to an Ashley store associate. And they still didn’t help at all. Now I am now left to figure how to assemble it with no hardware.

Great sales service by Itza, she was really helpful with a fantastic energy. Kudos to her!!!!

Tre did an excellent job explaining the answers to all of my questions. He was very patient in the ordering process. I feel very happy about my purchase.

Omari is a great salesman. I didn't even go into the store for a mattress but he convinced me with his knowledge of the health benefits of a good mattress.

Great customer service! Shout out to Lydia! She was very helpful

John was super helpful, kind and knowledgeable with finding the right bedframe and mattress!

Tre did a great job.

Not impressed with lakeside Ashley store. LOVE the Madison heights store! Paul and Evan were great. I called prior to coming. When I got there they welcomed me, and directed me to the item that I was there to see. It was a great buying experience. I purchased several items!! I have already spread the word, to friends and family that this is the place to go and these are the two to see. They will take great care of you. Thank you again Evan.

Lydia was great and patient!

I went to Ashley Homestore during the president's day sales. I worked with a new employee, John, and he was helpful in assisting me with the purchase of two chests of drawers. He really emphasized the value of what I was purchasing and made sure I knew who to contact if I had any questions. John was assisted by a fellow employee, Mark, to complete my transaction. It was nice to see a teaching moment with consistent question, explanation, and feedback, as they answered all of my questions and completed my transaction. My items will be delivered to my home, so despite not having seen them yet, I feel confident that the employees at the Madison Heights store would be willing to help if I need it.

Mark Shaya was fantastic!

Superb customer service from our sales person Erik Wise.

Worst Furniture store and Delivery process. No response to the Customer

Very knowledgeable sales people.Not pushy. Visited two more furniture outlets. Not happy with the quality of the furniture. Returned to Ashley and made our choices and our happy with the recliners.

Working with Paul was a pleasure; very knowledgeable on the products and a great buying experience.

Very polite and helpful employees!

Went shopping for a few pieces of furniture but had decided we weren’t going to buy anything. However, we saw pieces that worked perfectly with our plans and our budget at Ashley Home. Tre and Sharon were super friendly and helpful.

Never been to Ashley Homestore before and wow, were we amazed! The entire staff at the Troy location was absolutely wonderful from the moment we walked in. Kind and courteous, knowledgeable and patient, Sharon and Tre were a dynamic duo! I am so impressed by our visit that I am looking forward to the next time. For any future furniture shopping you may have, I strongly recommend Ashley Homestore! I will post again to update you on the delivery process. Be well!

Salesperson Lydia was very pleasant and gave us good options before we made a purchase. Store has good options at fair prices. Delivery was smooth also.

My wife and I bought two of the exact same couches different colors. One came in great but they overcharged me for it. The other was discounted and was also on back order. I waited 7 weeks for the couch. I got a call it came in and I took the day off work as well as rented a U-Haul to pick it up. Half of the couch came in and they said they discontinued the rest so that’s all I could take. Had I not asked the people loading my U-Haul they would have sent me home with the half a couch. I went back in to get help and Paul K, older miserable guy had the worst attitude and did nothing. His manager Sharon was nice but offered nothing more than a tiny discount on ANOTHER couch not the same but a different one that was more expensive and different color. Tried to charge me $500 more for the same couch I bought in a different color??? Mohammed the sales rep was nothing short of a sleezy furniture salesman. DO NOT SHOP HERE UNLESS YOU WANT A HEADACHE. They should have actually helped. Maybe on top of a measly $200-300 discount free delivery? A real apology not a hey it happens? Terrible customer service in this place I lost a whole day off and 7 weeks waiting for a couch that was discontinued and never coming. Terrible way to make up for your mistake. If you have any care to read this you should know who this is and our order. Feel free to reach out and make it right somehow.

Lovely gentleman work at the Madison Heights location… I had a very informative and stress free interaction. Evan and his manager were lovely.

Products are junk. Customer service could care less about any issues you have or will have. Avoid this company unless you like headaches.

Was a really great visit at the Madison heights store. Jay was awesome,very helpful and knowledgeable, no pressure. We purchased a sectional. We will definitely come back for our other purchases.

Dealing with Omari was pleasure, we had no plans on buying anything that day, it was Omari's professionalism and he since he did not hover over us, we were able to relax and ended up picking two pieces of beautiful furniture. I would definitely recommend him. Thanks Omari 😊

AJ was the best. We will come back

Omari is very professional, polite and helpful. He is a wonderful employee and he has very strong communication skills. I bought two sofas and a piece of furniture and Omari was very helpful.

Jay is a very knowledgeable and polite representative, he was very helpful at Ashley furniture, Sterling Heights, MI

Monica was very nice, patient, and took her time helping me find a nice, comfy and quality couch. I am very satisfied with her services!!

Raymond at the Madison Heights store gave excellent customer service. The store didn't have what I wanted but he directed me to the Ashley website sat with me until I found exactly what I wanted. I ordered it and it was FREE SHIPPING as well. I would HIGHLY RECOMMEND this store and ask for Raymond!!!.

Huge beautiful new store

In store experience was good (polite and helpful salesperson), but it seems like Ashley Furniture is working against it's own brick and mortar. In hindsight, I paid more than what was the prices were online, and there isn't a return policy, so I'm SOL for the piece that didn't work out in my home. My bad for missing the fine print, but transparency would've been appreciated.

Great service. Answered all my questions and helped make a decision for my daughter and I easy.

Highly recommend Ashley Furniture Store! Had a great experience working with my salesperson Erik Wise! He made sure to greet me but wasn't overbearing (like some other furniture stores where you feel uncomfortable right when you walk in). Erik was very knowledgeable, professional, kind & super patient when I was trying to make decisions. Great customer service is hard to find & I will definitely shop at Ashley again because of the wonderful service. Prices are great too!

Monica was a wonderful salesperson. She got me a good deal on just what I was looking for.

Great service. No pressure. Jay was very easy to work with.

I was greeted shortly after I entered the store. Omari was absolutely wonderful. He asked me what I was looking for and showed me exactly what I was interested in. If I didn't like something we moved on to the next choice. No pressure or trying to talk me into something. We ended up looking at mattresses because of something I mentioned. Needless to say I bought the new mattress and couch. I was also impressed with the team work of coworkers if he needed assistance with codes ext. It was a great experience and I enjoyed shopping without pressure. Omari provides great customer service with a smile.

Eric was awesome! Ashley had the perfect chair for me and at half the price of Macy's!!

PSA. They don’ fake bad reviews but they can fake the good ones… Alright well I never thought I’d be one to post a review let alone a bad one but here we are I guess. Not only was the sales person I talked to taking me on a wild goose chase, the customer service was the absolute worst I have ever seen. After getting my shipment of items the bed frame came defective (missing vital pieces). 5 phone calls later and 6 consecutive days of talking to the customer service they finally said they were able to ship the piece. 10 days. I was very respectful throughout the process and not once did I get an apology or offered anything to compensate. It took 10 days to order the bedroom set. 6 days to get a hardware piece that wasn’t included with it. 10 more days to HOPEFULLY get the right piece. I have always admired Ashley’s Furniture that’s why I am very dissatisfied with my first time buying from them. Update: I got shipped something completely unrelated to anything I had multiple phone calls and conversations about. Called back and still didn't even get offered an apology. Now they’re shipping me the right things so they say. 100% recommend everyone to find what they’re looking for somewhere else. It’s unbelievable it’s almost as if they’re playing a game called who can be the most useless person on staff.

The furniture is appealing but it’s one of the lowest quality I have have purchased from. I HARDLY sit at my dining table and there’s scratches everywhere on it. Way cheaper online than buying from store and they’re overpriced. Please save yourself and go some where else.

Mark did a great job serving us. Very knowledgeable and courteous.

We had a great experience with AJ. He was calm, knowledgeable and patient. He offered alternatives when we felt a price didn’t work for our budget. He also was not a pushy salesman and advised us of all of our protection options. My husband and I enjoyed our time at Ashley.

Tredal my salesman was energetic and professional. Very happy with the customer service at the Ashley store in Madison Hts.

Evan was awesome and made our search for an oversized chair quick & easy. There was a great selection to choose from!

After spending a lot of time going back and forth with my husband about getting these couches, we had 3 representatives Sharon, Paul and Muhammad that went above and beyond to help us with this purchase. Thanks so much for help and for your patience.

Muhammad Alim was excellent and he helped me save money. The service was perfect. I recommend you come here. Muhammad made my experience great!

Mark was super helpful, answered all our questions, was respectful of our time and my favorite part was he wasn’t one of those typical “pushy” salesman. Very positive experience and would recommend working with Mark if you can.

Horrible experience. I ordered a furniture set which didn’t fit which wasn’t their fault however I did a reselection and have been going back and forth with them ever since. They attempted to make a delivery and it was the wrong color and side of the sectional. Called the store multiple times and could never get anyone on the phone. Went to the store a couple different times to get the error corrected. Spoke with Paul who I was told was the supervisor he advised he would take care of it and reach out to me to let me know the status, never heard from Paul Or our original sales person Lydia. Received a call two weeks later from someone else advising the set was discontinued. Now I am calling back and forth to have them pick up their furniture that they incorrectly delivered and still can’t get anywhere. This has been the worst experience I’ve ever had with a furniture store. For Ashley’s furniture to be so expensive I expected way more.

The customer service was quick, pleasant, and friendly. I recommend going to Jay.

Jay was nice and helped me with all of my questions and my purchase. He also helped me get the extended 5 year warranty.

Omari & Sharon were very very helpful and they helped us explore our options and gave us great deal that we couldn’t say No to it, they were professional and fringe and cared about us a lot, thank you so much for your help.

Shopping at Ashley Furniture was a great experience. Our sales guy Paul was very helpful and made it easy and simple to get our great deal on our Furniture.

If you could put zero stars, I'd do it. BUYER BEWARE - you cannot return anything "after delivery". It does not matter if delivered damaged or wrong, they simply run you round and round between the store manager (never calls you back) and customer service, which cannot help you. They delivered the wrong chairs to a table set, 30" barstool vs. the 24" chairs, the table was damage, gouged out in multiple places and looks like someone already tried to repair a scratch on the top. The delivery guys just zoomed in, and said sign here and bailed. I never even got a chance to look at it all. Well, I was at least smart enough to reply to the auto chat bot email on delivery and provided all the pictures, including the store floor model. That's about the best that's happened, it's been 7 weeks, still have stupidly tall chairs sitting in corner of room and a table I can't use. I just want them to pick it all up and be done, but it looks like I'm going to have to just dump it at the door of the store as I am unable to get anyone to call back or follow through. They are NOT part of Ashley furniture, it's just a name to make you think they are, they are no different than any of the other furniture stores. Do you self a favor, if you find something you like, take a picture and go to Furniture City or Gardner White or someone else.

Excellent experience with thorough and awesome customer service from AJ and Sharon. Five ⭐️ stars!

I had an amazing experience with Mr. Paul, who covered for Mr Evan. Mr. Pail was very helpful in assisting an indecisive person make a final decision on a previously purchased bedroom set. Everything turned out beautifully 😍. Everyone was very pleasant, showed respect towards customers. The staff represent a happy environment with big smiles and a joke here and there to keep customers smiling. Thank you Mr Paul & Mr Evan

Both our salesperson Erik and the manager Sharon were extremely knowledgeable and helpful during our mattress purchase.

Erik W. Was Very Helpful, Honest, Cool, Doesn’t Hover & Will Definitely Ask The Right Questions To Help U Make A Decision. Also.. Very Attractive & Smells Good AF In Person So Make Sure U Stay Focused On What Your Shopping For. Lol

December 3rd I went in to buy a couch. I decided to finance it and my sales rep Muhammad copied my info and applied for 2 extra cards without my permission. I was only suppose to get the one card from the bank that associates with them. They also scammed me with the price of it. The price of the couch was $1,000 online but in stores they were selling it for $1,300 saying this was a “holiday sale”. They tell you if you finance and pay off in 12 months they can knock the $300 off. It’s just a scam to finance with them so they can sneak and steal your info to apply for cards. I’ve made multiple calls to the store and it only directs you to customer service where they talk in circles and you get nowhere with them. There has been multiple reviews and even at your location where this isn’t the first time this company has done this to people.

Everyone was Very helpful. I had a great experience and will definitely be back!

Customer service representative were rude.

Employees were very friendly and knowledgeable. We liked that there was no sales pressure upon entering the store.

Erik and Omari gave great customer service and took the time to answer all of my questions. I appreciate the help. Thanks

Excellent buying experience

Wanted to share my happiness on how delighted I am with remarkable buying experience. Eric and Javion are top notch in working with and empathetic in the whole process. Manish J

Paul Kovatch provided us with excellent customer service. He answered all our questions and helped us narrow down our choices without the high pressure to purchase that you get at other furniture stores. Thank you for giving us such a pleasant experience!

A very good experience. Staff -Tray - and manager were helpful , friendly and professional without being aggressive. Great selection of furniture with reasonable prices . Went into look and ended up buying. Will return when looking for any furniture in the future. Recommend to all to look and compare with other places.

Trey was wonderful and knowledgeable. He gave us room to look but guided us based on what we were looking for!

Paul is a great guy and salesperson. Very knowledgeable and answered every question. Hes who I would recommend. Also Ashley furniture fantastic quality. I recommend them two thumbs up. We'll be back

We came to your store strictly to look around and get an idea of what you had. We had zero intention of purchasing a new bed. We left with a King Temper-Pedic and base ($6,000). We received excellent service through education, patience, advice, listening and at times, giving us some space, from both Erik Wise and your manager Sharon. They were both excellent.

Mark was great. Super helpful and knowledgeable!

Very helpful and I got my couch in 2 days The delivery people were very careful friendly and professional Would highly recommend Still waiting on my end tables from value city furniture it's been almost 4 months And they keep calling and changing the date I would not recommend value city furniture 😫 I'm calling them and getting my money back and getting my tables from Ashley furniture through Romeo and juliet furniture

Jay was awesome to work with. Very knowledgeable, professional and courteous. We’ll definitely come back when we are in the market for furniture.

Customer service is pretty bad. Lots of attitude and arrogance. My floor was damaged by delivery 6 weeks ago and I can’t get any kind of .

Delivery scheduling was not organized very well Kept receiving different delivery dates—only complaint. Other than that—happy with our purchase!!! Pleased with my salesperson Trey!! Pleased with the delivery men—loved the shared ETA feature!! Both delivery men were kind and efficient!! I definitely will purchase from this store again!!

Had a fantastic experience with Erik. Would recommend others to come in and check out the store.

Great experience! Everyone was so helpful! Thank you Muhammad & AHS Madison Heights Store! We look forward to our new mattress and bed frame!

Great experience from start to finish. Also plenty of options for every budget. Also, also, the mattress technicians were extremely knowledgeable and helpful.

They allowed me to walk around the store without following me. I was introduced to a sales person who said I was able to find them if I had a question. Once we determine what we were interested in they were able to provide us the details we were looking for Credit options And delivery charge. Came in the following day to actually make the purchase with the same sales person we worked with transaction went very smoothly. Happy with the service. Will provide additional detail once the delivery has been complete

Mark was so amazing to work with, words cannot express my gratitude for his patience, help, expertise and a great shopping experience.

Evan was awesome to work with!

Thank you Erik for all your help. Easy process and really helped explain what made the most sense for my situation.

Everyone was extremely helpful and pleasant. My salesman Erik was very knowledgeable of the merchandise and was very helpful in my decision to make my purchase. I highly recommend this store and Erik the salesman if you’re looking for GREAT A1 service. Thank You Erik, For your excellent service. Karen Webb

Erik Wise was very professional and caring. He ended his break early to assist me with my selection. I had visited the store earlier that day and decided to return to make a purchase. Mr Wise was truly a pleasure (service with a smile). Thanks

Erik Wise was very professional and caring. He ended his break early to assist me with my selection. I had visited the store earlier that day and decided to return to make a purchase. Mr Wise was truly a pleasure (service with a smile). Thanks

Great costumer service. Lydia was very friendly and patient with us and understood our needs and that made it everything much easier when having to pick multiple pieces of furniture.

Great service by Erik! No pressure

Great experience with the staff as always. We went to the Madison Heights location on John R and Evan Olden was lovely and so helpful!

Very polite and kind, very efficient.

Evan was amazing to work with! Truly recommend him. He is a great asset to the store. Was patient and understanding. Allowed me to pick the bedroom set the way i wanted to. He even caught there was a mistake on the paperwork so we saved even more money!!

Jay was great to work with! Efficient and professional!

STOP! Don't purchase any furniture from Ashley's Furniture. We have had the worst furniture-buying experience with them. This is our first and last purchase with this company. We purchased a 4-chair dining table, a coffee table set with end tables, and a TV--console, Sofa, Loveseat, and Recliner. So we spent a lot of money with this unprofessional, inconsiderate, and money-hungry company. From day one of the delivery day that my furniture was delivered, we were lied to, and it just got worse from that day on. Our TV console was provided missing all the shelves, the bottom leg is broken, and the distressed looked like someone shot it with a bibi gun (it isn't enjoyable). But the worst part of the whole matter is the couch and loveseat. Let me start by saying they are pretty, but you can't sit down on them without sitting on the floor. The cushions were made with budget cuts in mind; what I mean by that is the sofa fabric does not cover the entire cushion. The bottom half of the cushion is made with regular fabric that rubs against the jean fabric on the base of the bottom of the sofa, which slides right out of the couch for both the sofa and the loveseat. We tried calling for a repair or replacement ten times with no resolution. Whenever we contact customer service, they tell us that our service request has been canceled. We finally had a third-party technician come to look at the sofa set, and he said there wasn't anything he could do for us. We would need a new set because the cushions were made incorrectly and with budget cuts in mind. Eric, the technician who came out to take a look, assured me that he would put in the report that he looked and couldn't repair the sofa set on Dec 1st. I called today to find out the status of my repair, and now the customer service is telling us that they have no record of Eric from Affirm, their 3rd party vendor. coming out to see and or him writing up a report about the couches, so now we are back to square one. Purchased Sept 9.

I had a very helpful service rep,name Paul he was very informative,I appreciated his help,my trip there was worth it

Erik W was excellent to work with.

They were very accommodating to my needs. They went out of their way to make sure I got approved for furniture. I had furniture delivered, but it wouldn't fit because it was too large, so I had to send it back, but I came in looking for other ideas, and my salesperson Mohammed greeted me when I came in, and after hearing my story of what broughtme to their store, was determined to help fix my situation. Him and his team were awesome, they went above and beyond my expectations. I would definitely recommend the Madison Heights location. My experience was great and I have no complaints. I will continue to shop there and refer my friends and family there for their future purchases needs. I'm definitely a happy camper....

Outstanding experience at the Madison Heights Ashley Home Store with customer service rep Omari. He has a skillful listening ear for details that helped me to determine my final purchase choice. A great sense of humor made the process of paperwork easier to complete. He also has a ease to reach out for clarity introducing his manager who gave a deeper dive in deciding when to purchase for my best deal.. Good quality product and friendly service is a combo that will have me return asking for Omari again & again! He’s a keeper Ashely Home Store

Omari was an excellent help making an great experience

Service was great!

Great customer service

They were amazing at this Ashley store. Super informative, very friendly, patient, and accommodating. And above all they gave us the best deal in town. We worked with Muhammad and Mark, and it was a very fun and enjoyable experience.

Evan was a big help when I was looking for my sofas, he was not pushy at all and walked back and forth as many times as I needed to see all of my options.

We found a great deal on a table and chair set and the customer service was good!

Black Friday deals where great and they crew did a great job, the Manger was very nice and helpful with our sale

It was good, the store associate Evan was very helpful he answered all our questions and was very nice.

Friendly, someone help you right away. I was able to look around then. Once I found what I was interested in he answered all my questions.

Omari was very helpful, professional, knowledgable and polite. He made sure I found what I was looking for.😊

we received the sectional and dining room table set in July that was damaged on delivery. My wife was told that she had to take delivery of the damaged items. We found out later that the reason that they were so adamant about her taking this was because they don't get paid unless they deliver the product. No we're in November 2023 and can't get anyone to come out and fix it. We were told that they were coming. They didn't show up. We paid for extended service contract still the original issues aren't fixed. The total of our bill was $7500. That was for a dining room table and a sectional with ottoman. The store tells us that it's nothing that they can do. Should've not paying for it, I imagine we're screwed!!!

Way knowledgeable helpful salesman went the extra mile to make sure I was happy I will definitely be buying more merchandise my salesman name was mark very awesome 😊😊😊

Omari was super helpful in finding us a sectional for our new home! He was very friendly and made the process easy

Awesome experience!! Very happy with their customer service!! And Specially Lydia (The Manager)is very professional and nice! Received great customer service from her. I would give 100 stars ⭐️ to her 😊 if I could!! Also had very nice conversations with Erik regarding the mattress options!!

Not even worth a star. I have purchased the bedroom furniture set couple months before the wedding, which was in July of 2021. However, Seller Jefferey said i will have everything by end of the year. This is when all HELL started. Everything started getting pushed back and some of the partial delivery I get comes broken. Delivery people just drop the item and try to leave when i can cleary see the drawer sets are broken. Even bed frame they just screw the hell without looking at the instruction. Some were installed with wrong screw and could not be disassembled. Also, some of the screws were grinded which i could not turn any more to take off the screw. Even the people who came from CHICAGO pick up the broken funiture said People delivering at Detroit location always do this and they get the blame. Seller Jefferey instead of taking responsibility he avoided. I got sick and tired of waiting, because my wife was pregnent and didnt want her to sleep with the bed on the floor. I have been calling months and months demanding for refund. I have purchased the bedroom set on Madison Heights Location and found out the Seller Jefferey has moved to Novi Locaiton. I call both places, only thing they would say is there is nothing they can do because furnitures are delivered. Delivery people deliver the furniture broken, what the hell do you mean their is nothing you can do? I have called been calling the place over a month and finally got me through corporate office and i got full refund. I went to crate and barrel immediately and got the furnithure i wanted in 3 month. DON'T BUY FURNITURES FROM THIS PLACE.

Sales staff was very kind & curious. Mark was a verk good salesman & was well educated on the stores products. Furniture was a bit pricey, but a good store to shop

Horrible experience

The manager was good and gave a pretty decent deal. The salesperson started out pretty good then seem to start experiencing some issues with the original deals she had presented. This resulted in her losing part of a great sale. 🤨

Very good

I had an unfortunate experience with Ashley's in Westland that left me feeling frustrated. I initially purchased a sectional and love seat, along with the Montage warranty, which I was told would cover any issues with my furniture. About a year later, a small break appeared in the frame, prompting me to contact Montage for warranty assistance. To my surprise, they had no record of my warranty claim.This led to a series of frustrating exchanges with the store's management. I was promised several times that a ticket would be submitted to corporate for resolution, but it never happened. What's even more concerning is that I later discovered I wasn't the only customer in this situation. It appears that the previous owner had taken money for warranties without actually purchasing them.In the end, after countless conversations with the store's management, I was left with the suggestion that my best course of action might be to pursue a small claims court case, which was far from the resolution I had hoped for. My experience with Ashley's in Westland has left me disappointed and frustrated, as I expected better customer service and support.

Paul is very unprofessional, blames customers for employees mistakes

I went into Ashley’s furniture to purchase a sectional. I found a couple I liked and told the salesperson muhammed that I was going to show them to my husband and see what he says and come back. He told me there is a promotion if I purchased today I will get no charge for delivery. So I went home and found one of the options I liked on a different site for a lot cheaper. I called Mohammed and asked if they matched the price, he said not off that website. Later he called me back and said he can do it for a price but it was still higher. He told me to send him a picture of the item on that site to see the price. I sent him the picture with the item and price of everything. He later called me and said to talk to his manager for a final price. I talked to her and she told me I can get you the sectional for $2,900 out the door but you have to get it today, so me and my husband and kids dropped what we were doing and went there. When I got there muhammed ran my credit so I can do the 6 months promotion and he went and talked to another manager named Paul. Paul then later came and told us we can’t do that price because that was actually for a different sectional. I told him that I sent him the one I wanted with the picture of it and everything. He then tells me “well you decided to change your mind,”. Very rudely! I told him I didn’t change my mind I sent him the one I wanted in the text message and even talked to him on the phone and told him which one it is. He was very rude and blamed me. I asked him for the store managers name and he wouldn’t give it to me. I was very upset because they ran my credit for no reason. Then later Paul comes and tells me they can match it after talking to the manager but at that point I didn’t really want to give them my business so I left.

I’ve been working with Monica Lupo for about a year now, her customer service is magnificent. She make sure that you’re happy when you leave the store.

The worst nationwide furniture company

Where do I start. I originally went in store to purchase the Johnelle Cocktail table. The gentlemen I worked with was great. He told me my delivery would be arriving Oct 10th No problem. The delivery drivers brought it and it was defective. The slab under the table where you place the screw was non existent. I called customer service to get a resolution and I requested either some sort of compensation or an earlier delivery because I needed the table for a family event. After going back and forth with them, requesting a manager, you know how that goes they agreed on giving me 50 store credit and delivering the new table. I said okay fine, canceled my family event and waited one week. Now they brought the table and it was even put together for me. I live on the second floor and they even brought it up for me. great. Few hours pass, I clean and start to decorate the table and come to realize it’s the wrong color. I have pictures of the old one and the new one. I called customer service and spoke to Xavier to which he asked of me to send the pictures. I did. He continued to argue with me that the website only makes the color gray. Yes, I agree. But at one point this table did come in the color gray brown. If you look on amazon and search Ashley Johnelle Cocktail Table you will get the option to purchase two colors which proves my point that it originally had two colors manufactured even though only the gray is offered currently on Ashleys website. Anyways I asked Xavier after fighting with him to just return the table and I can purchase it elsewhere. He kept arguing with me and said we can’t return it since you purchased it in store. Then Xavier decided to go mute on me. He stopped talking. Mind you I was nothing but respectful with him, didn’t curse, and just asked for them to be fair. So I hung up with him and called back then I got Monica who told me to text pictures to a number and that there is many associates and someone will review this and get back to me in twenty four hours. I said okay thank you and continued to sent the pictures then a computer replied to me Hello are you looking for an update on your Ashley order yes or no. Seriously guys. Now they refuse to give me my refund and take by the table completely. It’s either send me the right one or take it back completely and give me my hard earned money. Oh and additionally, I bought a side table from the Johnelle collection from another furniture store and if I place it next to the cocktail table it doesn’t match. So please Ashley’s furniture continue to tell me how I am lying and it is the same table. I posted pictures and you guys make the decisions? Absolutely disgusting of the management here. Update: still arguing with them about the color. You can clearly research and see at one point it came in a brown gray color and it might no longer be made however i got some back stock item delivered today but no one wants to take the blame. Shame on you Ashleys furniture. Your products are great but your quality care of customers is awful. I just want a resolution please and we do not have to bring this issue up anymore.

Eric Wise helped me out and let me tell you he was awesome to work with. He was ready to answer all my questions and made sure I got what I wanted. Will be back to purchase more furniture for my office soon.

Great friendly service. Price match. Great experience.

Very nice person helped us 🙏🏼

We worked with Mark at the Madison Heights location and he was absolutely amazing. Very knowledgeable and personable. He worked hard to get us the best prices, would highly recommend.

Some stuff looked ok but no one tried to assist us so after we looked around we left. They missed a big sale my daughter was trying to buy livingroom, bedroom and dining set she just moved her from out of state. We will not be coming back and I will not recommend them to anyone else

My salesperson Omari was so personable, helpful and knowledgeable! If he didn't know the answer to a question he went and found out. I will return here for other furniture needs without a doubt!

We love our product - lift recliner. When I came in the store I had to ask someone to help me though after 10 min ; not use to that in a furniture store . My salesperson was very nice though !

Big selection, helpful workers & good prices. Thanks Mark in Madison Heights for the service.

My salesman Paul was amazing so friendly helpful, efficient, just dealing with him made the sale.

Great furniture for a value. Great customer service.

Very knowledgeable courteous and helpful very friendly staff

They were great to work with and Omari was the reason we chose Ashley!

Salesperson was super nice and helpful!

Jay was extremely helpful with my furniture purchase. I would definitely go back to Ashley and make an appointment with Jay to be sure he was there to help me again!

Excellent Customer Service! Paul, Thank you for all your help Billie

My recent experience with Ashley Home Store was quite a mixed bag, and unfortunately, it left much to be desired. While there were some positive aspects, the overall process left us somewhat disappointed. Firstly, I want to give credit where it's due – our in-store experience with the store associate, Mark, was fantastic. He helped us find the perfect couch, answering all our questions and providing valuable insights into the different options available. Mark's expertise and friendly demeanor made our shopping experience enjoyable, and we felt confident in our purchase. However, our enthusiasm was dampened when it came to the delivery process. Due to a service outage with Ashley Home Store, our delivery was significantly delayed. We understand that technical glitches can happen, but the lack of communication during this period was frustrating. We were left in the dark about the status of our order for an extended period, making us anxious and uncertain. When the first part of our couch was finally delivered, things took a turn for the worse. The delivery team, unfortunately, did not take proper precautions while bringing in the furniture. They scraped our newly refinished wood floors with the couch, leaving a noticeable mark. It was disappointing to see that they hadn't used protective cloth or taken any steps to prevent such damage. When the second part of our couch arrived, we made sure to inform the delivery team about the previous damage. However, the servers were still down, and we couldn't get in touch with any customer support for weeks. This extended period of frustration added to our disappointment. Finally, when we were able to reach someone, we initiated a claim for the damage to our wood floors. Thankfully, we were eventually reimbursed for the repair costs, which was a relief. However, the entire process from the damage occurring to getting reimbursed was far from smooth and efficient. In summary, while we appreciated the assistance from Mark in the store and the eventual resolution of our issue, the overall experience with Ashley Home Store was marred by delivery delays, poor communication during service outages, and damage to our property during delivery. We hope the store can improve its customer service processes and ensure better protection of customers' belongings during deliveries in the future.

My family went in just to look at recliners for our family room on the way to dinner. We were greeted by Muhammad Alim in such a friendly manner. He took us to the recliners and let us look. We quickly picked one out to buy, but I had an impulse for a new kitchen table. He listened to what my needs were and what I wanted and showed us things that met the criteria, but things we didn't think of. We ended up buying a new table and 4 chairs in addition to the recliner. We have been looking for a chair for 6 months, and I can't believe on the first trip to Ashley Furniture we found 2 important pieces for our home. The main reason I made this purchase today is because of the service provided my Muhammad. He listened to what we were looking for, didn't push us into anything we were not looking for and let us have space and time to brouse and discuss privately. It is just as important to me that I feel comfortable with the sales person and company as the items I am purchasing. I felt like I could trust Muhammad and that he wanted us to get what we needed and wanted for our home, really explained the warranty we purchased and gained our trust in that product. We will be back soon for our next big purchase, and I will recommend Muhammad and Ashley Furniture in Madison Heights to my family and friends. Customer service like this is really a lost art, and I feel like the entire store, from the manager we talked to thru the entire team provided a great impression. This is a unique environment and the entire team should be recognized for the wonderful experience my family and I had tonight.

We had a great experience today shopping for bedroom furniture! We worked with Erik, he was very nice and honest and helped us find exactly what we were looking for!

Monica was my sales professional and was super friendly and knowledgeable. Loved the store in Madison Hts. I will shop there again !!

Amazing sales agent, but very pathetic delivery process. Received expensive white reclining sofa with dirt marks and blotches due to way it was handled by their delivery folks. They said they placed a service call, but no one turned up for 72 hours, so I called and was told they have no service request on record. They I have exhausted my option of return, because they have to return policy. I was not aware that I have right to “ return the product at the time of delivery” , I was told only when I call. I would have expected sales person to tell me that when they sold me. I would have been more vigilant. We were excited but are now disappointed. I don’t think I would buy anything more from Ashley #Ashley@ Madison heights update 09/22/23 Received no response and no one called for scheduling the service, finally I resorted to go to the store on 9/21 and drove almost an hour. Front desk said Sharon (Store Manager) is not in store and they promised that she will call us by noon tomorrow and we don't have to come in. Evan was a nice gentleman who looked at the photos we showed and agreed that these need to be replaced and was very sure that Sharon would be able to help. However it's 5:00pm and I am still waiting for Sharon to call. I even called up to the store they have taken my number and said she will call back. Meanwhile Evan suggested to use the text option with the customer service and told that they respond faster, but even there they are now going by process to complete the service call. For reason no one knows they have service call logged for 6th October in their system? Reason no one knows ! The customer service is totally mess. I am demanding the replacement of the set now, because I firmly believe that they have frauded me and given me the store display piece which explains the dirt and blotches and they have charged me the full price of a new sofa and I suspect that this is the reason why store manager is not ready to even talk on the phone.

Nice furniture with good prices

Received a damaged sofa, waited over a month for a technician for fix the issue. The technician appointment was cancelled and we were only notified on the morning the appointment. Now we were told we have to wait another month for another appointment. We will never buy from Ashley again. Bad customer service.

Fast service

If I could give a zero star I would! This is the worst experience that I ever had with buying furniture! They are a bunch of crooks. They sold us one thing and send us another. We went back to the store to correct it and the manager was very rude and childish. Clearly did not care about fixing their error. It is now no surprise why they had no customers while every other furniture store had lines out the door on labor day weekend. Stay away from this place!!

The worst experience that I have ever experienced!! Spent over $5000 in furniture and sent us different items. Manager named Cody was very unprofessional and rude. They are crooks who bait and switch! Save yourself a headache and shop somewhere else.

No complaints Monica was great

Great experience, moving between countries and Monica was very accommodating with getting us set up to purchase the first items needed for the new home

We stopped in just to browse mattresses, with little to no knowledge on the types of mattresses available and the health benefits associated with a quality night of sleep. We couldn’t have had a better teacher than Omari with his vast knowledge of mattresses and the ability to convey these benefits in an easily understandable way. We are so happy with our purchase and grateful that Omari was there to walk us through the entire process.

Our sales person, Erik was very helpful and pleasant to do business with. The store displays were beautiful and a pleasure to walk through.

Paul was great. I felt no pressure and was given several options for my purchase. I like the fact I could pick out my extended delivery date.

Eric, was amazing loved him. He was informative. Very nice and made you feel comfortable. No pressure would go back and see him again.

Really liked Eric. He was very personable and answered my many questions. I would recommend him to my friends.

I walked in the store 🏬 I was impressed by the furniture at reasonably prices. Then the salesman assist me in every way in selecting a bed 🛏️ I was looking for quality and within my budget, and that’s what I got Ty Ashley furniture and my salesman I shall return

Was about to find what I was looking for. Received great customer service from sales lady and manager.

Very helpful. Answered all our questions and gave us the best deal he could find. Easy approval and large selection.

Paul righted a wrong by another store. He made us comfortable with the purchase and we are extremely happy. Would recommend them again.

Ashley knows customer service! Eric & the team were pleasant, professional and knowledgeable. They helped me furnish my living room with in stock ready to ship pieces. The process was efficient and painless. Eric was respectful of my time and urgency of my request. Thank you Eric and team!

My initial experience was great with my sales person. Then came time for the delivery. They have made 3 attempts to deliver a bunker bed, and each time they have brought the wrong item. Ive called and asked for a manager to call me. I have not received a call yet. Beware using the madison heights location as I paid $150 for white glove delivery and have not received it.

It was an overall ok experience. We came in to look at couches and a mattress. My issue was that there was a lot of pressure to ask for a credit limit increase on her synchrony card, and for me to apply for one or to apply for one of those rent to own scams. We were having a good experience up until then.

No pressure sales people very kind and very thorough. Had nothing but a great experience.

Thank you Paul for the great service!

Great service and great furniture

Excellent collection to select from. Helpful team in-store to guide and answer all the questions. Waiting for the delivery and hoping everything goes well too.

Quality furniture reasonably priced salesman was great

I went to the Madison Heights store today. I could clearly see that the employees were in a meeting. No one acknowledged me. As I strolled through the store, I kept looking in the direction of the employees. By the time I walked through the entire store, touching and sitting on the furniture with no acknowledgement, I was over it and headed to the door. By the time I got to my car, a man came out to tell me they were in a meeting and asked if he could help me. OF COURSE NOT was my response! I told him what should have happened was me being acknowledged and being told someone would be with me. They CLEARLY did not want my business. So what did I do? I went to Gardner White and spent $3000!

Very professional and knowledgeable about the product. He price matched my item and got me the best deal possible.

My sells rep was awesome and very knowledgeable and he took his time with me. Omari answered all my questions, and went above and beyond for me. I highly recommend going to this location.

Jon Wayne was personable and very informative. We sincerely enjoyed our shopping experience at Ashley Store!

I bought a sofa bed in January 2023 and paid extra for delivery and to have the sofa setup. They did such a poor job in screwing the screws in that they fell out months later. The sofa bed has been used only a few times. I called the warranty office and they are a mess. They still haven't sent in my parts or sent out a tech. I would never shop here again.

Great salesman

I absolutely loved that as soon as I walked in I was greeted by an employee named Omari. He allowed us to look around without the pressure of being forced to buy something I did not like. I found a beautiful dining set that met the aesthetic for my home. Omari sat us down to get things rolling with financing and even went above and beyond by assisting us with delivery through a third party. Thank you so much! We love our dining set and look forward to returning in the near future.

I bought a very nice twin mattress. The sale person was a very nice guy he gave me 3 choices of mattress. Then he said I could pickup at there wear house but forgot to tell me 24 hours. So had to go back the next day to pick it up still my mattress was on hold.she out the hold lifted . Had my first good night sleep I a year.

Omari was fabulous. Very patient, listened well and found a perfect bedroom set for my daughter. I would highly recommend him. If your looking for furniture ask for omari.

Omari he is great he is very helpful I was recommend him

Had a very good experience

I had a great experience today shopping for a living and dining room furniture. One of the store associates, Mark was able to show me plenty of pieces that fit my preference on top of supporting knowledge. He answered every question I had without hesitation. Thank you!

I called the Madison height store and had asked if they had the product I was looking for.The person I spoke to said she’d have some one call me back,the man returning the call said they had the products in store and I could get it that day.I made the drive out there and waited a good 30 mins for the person I spoke to over the phone and waited an additional 30 for him to look for it in the back.He said they didn’t have any available despite just saying they had it over the phone.I found a different option in stock and asked that they knocked the price down and they at least did that for me 4/10 *s

I had a great experience at Ashley. My sales person, Omari was so helpful and patient.

Maki was super friendly, took the time to answer our questions, and made furniture buying less stressful.

My experience was great! Omari Kern made sure I got what I came for.

If I could leave a zero I would. I came into this store and there were no employee present. A woman finally came out as I was standing in the middle of the store. I am not sure if she saw me or no but I doubt it. Two men came out the back after that and were pointing in my direction. I figured someone would come over but they never did. I was in the store for at least 10 minutes and no one helped me. Even as I left one of the guys was sitting down on a couch in the front texting but never looked up. So I was never greeted or helped at all and I did not appreciate it. I will not be returning.

Yes my shopping experience was top notch service mark Shaya is a excellent salesperson he know the inventory hands down I brought a kitchenette 2years ago an I LOVED it !!. It was damaged so I went to the store my purchase was not in the system for whatever reason but I described to him he know right off hand what set I was talking about walk me right to it on the showroom floor got me an great deal and I got a warranty this time left on cloud 9 so happy thank you mark for you valuable service and your human concern and compassion your my salesman for life. Y’all better get some Ashley home center love😍🤭

Our sales associate was knowledgeable, patient, and friendly. It was a pleasure shopping knowing we were in good hands. The only reason for not selecting 5 stars was on the delivery side. We did not accept our end tables because they were damaged. The sectional was missing the left side meaning the truck was loaded with two right sided sectionals. The crew that delivered our furniture did go back and loaded the missing components. Within an hour or so the issue was rectified. All together this was a much better experience than we had shopping with Gardner White and Value Furniture.

Evan, was my salesperson and was very helpful and patient with me, because I was all over the place. He made suggestions on what I should purchase along with the mattress I bought and pointed out other things in the store that I might be interested in purchasing. I will be back to buy some more furniture and will use Evan as my salesperson.

I can't give zero stars, the one star was hard to give. This is literally the most unprofessional, childish, irresponsible purchase I have ever made. Furniture set to be delivered (which I took a the entire day off). After waiting a few hours which was not a big deal I get a message saying the delivery was attempted. Now just know that there are cameras all they way to the end of my driveway so I would have been alerted several times. The photo sent from the driver was of the palm of his hand saying we were not home. Which was a complete lie. After 4 days of of phone calls that were a complete waste of time I am on day 6 of waiting for furniture that was PAID IN FULL btw! NEVER EVER AGAIN!

My wife and I recently purchased a sectional from the the Ashley store in Madison Heights. After going through some rather poor experiences with Gardner White and Value City it was a pleasant change. We were greeted and worked with Eric Wise to decide on the sectional we wanted. He was very easy going and informative without being remotely pushy or condescending.

I went in not knowing exactly what I wanted or what would be best for me. I’ve gotten the pleasure to meet Mark who helped me from beginning to end! Amazing how much he explained everything to me so that I didn’t have any concerns or questions left. He has an absolute great personality and he knows his stuff!! Ashley’s is a great place, the atmosphere is nice and clean. If you need help, ask for Mark and you won’t be disappointed!! :)

Very well organized store; good selection of furniture in various price ranges'\; extreemly helpful staff covered all ways to communicate delivery updates with me. very impressed will be buying more.

Erik was a huge help! So friendly and knowledgeable! I highly recommend this Ashley location.

We needed a small sectional and has shopped everywhere with zero luck. I stopped in here earlier in the week and found a couple that would fit, but I was not very excited about the choices (nobody helped me until I asked for a tape measure) upon returning with my husband, Erik greeted us immediately and was very friendly. He could tell I was not all that happy with my choices so he offers an excellent suggestion! We are very excited to get our new sectional delivered next week!

Erik was very helpful & answered all our questions.

Jay was very helpful in getting us started. Then we shopped and shopped. He was patient and checked in on us periodically. All in all Ashley is the best furniture shopping experience for us.

It was a very pleasant atmosphere, no problems finding what I was looking for.

First time in this store and layout of store is great. Furniture displays are really nice. Our sales person was great to work with!

The staff person, Evan was very helpful and patient with me.

Very friendly and knowledgeable staff. Products are made in the U.S.A.

Great customer service!

Impressed with quality, service, availability, and price. Our salesperson, Sean, was knowledgeable and thorough.

I only write reviews if it was a great experience or a horrible one. Sorry this will be the horrible. They messed up. My order told me I had to keep it. It was nothing they could do. Then they say they would do a refund, they picked the furniture up and never sent the refund. It’s been more than a month. never contacted me to let me know what was going on. This store in Madison Heights do not care about customers they care about your money. Please choose somewhere else to go. I would hate for you to experience what I experienced and I was extremely patient kind and understanding. But they just don’t care. Sorry I had to write this review.

Horrible experience. Late multiple times for delivery. Horrible customer service representatives that barely speak English. My "new furniture" was delivered damaged. It took Ashley over a month to fix it. So I had damaged "new furniture " for the first month. And the customer service representatives were awful.

Have to agree with other review about fraudulent business practices. Bought a couch on 6/10 and was told we would hear about expected delivery within a few days and the item would be delivered within 2-3 weeks. Still have not heard anything and have called the store multiple times and left multiple voicemails with no call back. The salesperson we worked with said she has now left the company. Everyone at the main Ashley number says they are unable to help with online sales. I have been charged in full for the item and cannot reach anybody regarding delivery.

Fascinated, I loved my furniture. Excellent service and attention from most, manager Sharon is really attentive. Happy with the purchase, only the delivery service is a little late, however, it was worth it. I highly recommend buying from this store. Update 070723 Some defects received with the sofa chair, the book case, and still waiting to receive the reply for the bedroom received without drawers and my money for the cancellation requested for the lamps never received. Sharon continue giving a great response. Waiting to receive the correct service and my money to return the 5 stars

The team at Ashley Furniture Madison Heights were very professional and accommodating. I found it very impressive that Ashley Furniture makes all of their own furniture in order to maintain great pricing and quality. I look forward to working with them on future purchases

After a chaotic experience of ordering a mattress, having an overly expensive mattress protector shoved at us, we have no received any correspondence from the store. No emails, texts, nothing. I have tried calling with so answer. I don’t even know when to expect the mattress.

My first time at Ashley the sales males was great. Thanks again for your help. I really appreciate y’all that help me . I forgot the name of the two males that help me. Y’all was wonderful.

Great service

Madison height store is more friendly. I don’t like Dearborn Michigan store. I ran into a salesman that has a attitude problem. They lost the sale. The next day I got what I wanted from the Madison Heights store. My sales lady was very professional. Her name is Tahmara .

If I could give zero stars I would, first of all I ordered a dining table with chairs, a bedframe and 2 nightstands, to start it off I had to wait a full year before any of it arrived, second when it was all finally delivered I got a call saying if any of it wasn't to my satisfaction i can turn it down at the door and itl be refunded, well the nightstands did not fit in my room so I turned them back and I was not refunded, to make things awesome, everytime I called their customer service hot line the operator was in Mexico which would normally be fine, but they would have the worst signal ever and could barely hear me and I could barely hear them, after struggling with the communication they "opened a ticket" with my name and that is the last I ever heard from them, and my table came with scratches that they said multiple times they would send a technician to fix, never came, beautiful pieces of furniture but the absolute worst customer service, avoid like the plague.

On Madison Heights Ashley furniture store have a more professional people with knowledge my sales person Mr.Sean go beyond and above for my living room furniture and answer me everything I want to know also store manager also very nice she assured me about my living room furniture completely satisfaction thanks

Evan was helpful in helping us buy our couch. Friendly staffing

Doing operations very shady cancelled my order due to my he measurements showing it to big for where it needed to go. Refused to provide cancellation paperwork. Had to file a dispute with my bank to get my deposit back: very shady:

My sales Guy Eric was fabulous!

Mark was really helpful He helped me get what I was looking for

I had Avery good experience at Ashley The sales person was very helpful in helping me with my selection

Nila was my sales associate. She was very helpful and was able to answer all my questions. The furniture was all good quality, comfortable, and looked good!

Monica was great! Quick and efficient.

We had Omari do a great job hooking us up w a new front room leather set

Salesperson was helpful. However, the wait at both the showroom and at the customer pickup center was tortuously long because “the system was slow.” This colored our whole experience. Chairs we bought seem OK. Finish isn’t stellar- watch out for slivers.

Mark was very helpful. He wasn't overbearing and checked in on us. He was very knowledgeable about his product and looked for deals where he could.

Tahmara was very helpful. They had several options when I was looking for a counter height dining set. The store is very clean and bright.

Excellent salesperson with plenty of options. Not pushing but very professional and passionate. Thank you so much (Jay) and the whole Ashley team. We give u a (10) thanks again for God working through you💯💯💯♥️🥰😎. Deborah and Dorothy.

Mark- was very helpful, very informative, really knew the product, bought more because of him, I will be back

Huge difference in the online and store prices

Muhammad helped us at Ashley HomeStore, took his time explaining our options with our furniture choices and made us feel comfortable. Looking forward to receiving our new furniture!

Erik was a great salesman. Store manager, Sharon, was great too! I went in looking for a couple living room chair tables and ended up buying a brand new Tempur-pedic bed system. Hubs and I are super excited to finally get a new bed after 20 years. I did get a great deal on one end table. My only regret is that I wish there were two of the end tables, because it is the perfect fit in my living room!

Jay was awesome.

Got exactly what we wanted

I was looking for a specific coffee table that was on backorder online, called the store and Mark was able to get it to us with same day pick up. The process was super easy and Mark was a great communicator throughout the whole thing! Highly recommend!

We were helped by Mark. He let us take our time and gave us the best deal we could have asked for. He went through everything and made sure it was in order, very organized and helpful. Definitely go to him if you need to by something.

My experience there at Ashley home was very relaxing. Non-stressful. The staff is wonderful. Very short time weight and a great group of people I would recommend everyone who is looking for a great shopping experience to visit Ashley home in Madison Heights.

Beautiful large furniture selections. Non pushy sales staff!

I don't normally post reviews but I had such a great experience today that I need to share! We went in today shopping for a mattress and frame, Mark Shaya greeted us promptly upon arrival - he was incredibly nice and super friendly without being pushy! He walked us through the mattress buying process, showing us a bunch of amazing options; helping us ultimately decide on a mattress that was best for us and our sleeping positions. Mark also showed us a couple of high quality pillows that I am sooo excited to try tonight! Between Marks expertise, overall demeanor and upbeat attitude, I can't say I've had a better furniture buying experience anywhere else! He even gave us a discount!! This place rocks - go see Mark!

Excellent service from

This was by far the best shopping experience ever! I want to thank Mark Shaya our salesman for the superior job he did, by far the best salesman ever, My husband and I came in Mark was not pushy and let us look around also when we had questions he was very knowledgeable and super helpful gave us the best recommendations! the best part, he helped us save a lot of money! We only came in for a new dining table and ended up leaving with an entire home! We my favorite part of this purchase was our new TEMPUR PEDIC MATTRESS AND BASE! My husband and I will recommend Mark Shaya to everyone I come across looking for furniture! Thanks again Mark I will be bringing you lunch this week!

Monica and mark from Madison Heights Ashley were amazing and super easy to deal with. they went above and beyond to find the right furniture for us. Hats off to that duo

Met with Mark and he was extremely friendly and helpful.

Monica is so lovely and helpful!

Mark was a great salesperson. Looked for good discounts for me and also looked online for matching pieces. I enjoyed the experience.

Excellent

Awesome experience at Ashley Furniture! There was a wide variety of mattresses and beds to choose from. Omari was very helpful from start to finish. He helped me pick out a new mattress, mattress cover, pillow and bed frame. I appreciate all of the advice and answers to my questions. I also got great discounts for my same day purchase. My total cost and payments were clearly explained. Overall, I would shop again at Ashley’s.

Great service, we highly recommend sales rep Mark 🙂

Great experience with our salesman Tre

Awesome staff, helped me as quick as possible!

Very nice collection.. and staff is very good.. very helpful.. Nila is amazing professional. she was so patient with us, while we took ours to decide among a huge range. Definitely recommend!!

Mark is very helpful and listened to what I needed and wanted.

This company is unethical and they are scam artists. Buyer beware. Stay away!!!!!

Tamara was great customer service.

I made a purchase over a year ago and had an issue that I needed resolved. I was very pleased with the assistance I received that actually had no monetary gain for the employee.

I came in to the store and was assisted by a young lady named Nila, she helped me pick out everything and taught me so much about healthy sleep! She was amazing!!! I had a great experience, beautiful furniture and amazing customer service. :)

Sean was excellent! See him for your needs

As soon we walk in Javonte greeted us and ask if need help he was very helpful

Jay was excellent took his time and was on point with all information knew what he was talking about very Patience will go back for all my other furniture 100 on point

Mark has amazing customer service. He was patient and very attentive.

Nila and Tahmara were very helpful.

I went to Ashley Furn to get an idea of size of furniture I will need to put in my house. I was greeted by Nila, with a big smile & I really appreciated that she was so patient with me. She listened to my needs & was extremely helpful. Good salesperson. I definitely will be coming back to get my furniture shopping done.

Jvian worked very hard to satisfy my needs.

The staff was great very knowledgeable about the products they have on the floor and on line no pressure and very helpful

Mark & Monica provided excellent service and follow up in selling me my new Ashley bedroom set

Worst furniture store in Michigan. We were told different information from two different people. Our sales guy said he was going to check with his manager on pricing while we walked around the store for 30-40 minutes finally asking where he was. The "manager" said he wasn't feeling well and was in the bathroom. When another sales person quoted us $1900 for three pictures and a rug I said forget it. We were told the pictures were a set and they quoted us a price for each making them over $700. We left and saw our sales guy sitting in a Mercedes in the parking lot smoking pot. So much for talking to the manager to get us better pricing. This store is garbage, it should be closed.

Staff was great. Erik at MH Ashley was amazing and patient as we looked at chairs and sofas. He did not hound. Let us shop and then helped us check out our dream sofa upgrade. Thank you!

A bit pricy, but I love the furniture I bought. The sales person and manager were both very helpful and professional. They were also very patient with my tired toddler that kept throwing a fit.

We had a great experience at Ashley today! We found a couch we love and Nila made the process super painless. Thank you!!

There needs to be a 0 star option!! Ashley Furniture all over is the worst!! The sales reps are liars and the owners and upper management all the way to the top are awful, deceitful liars. They need to be shutdown ASAP. AF do not respond asking I reach out for assistance because you guys are useless pieces of trash. Refund me my 4k!

Excellent Customer Service!

Eric was very helpful. I got the furniture that I wanted and in the color I wanted.

TreDal Letham was amazing and very professional 👍

helpful and knowledgeable staff

Thought all their sofas looked the same. Which is probably true since they are all made by Ashley

Such a great experience! Nila was so helpful and kind! She saved us a bunch of money and made the whole process so easy!

Our sales person was very friendly, helpful, knowledgeable, and nice to work with. We had a very positive experience.

Evan Olden was great! Super easy and fast experience. 4 years no interest!

Chris was a really great help! He didn't hover and only approached at appropriate times with really helpful info and advice. He was very genuine, down to earth and listened to our needs. Great experience and excited for our new couch and love seat! Thanks Chris - From Jesse and Kim

Originally I wrote a great review because our “good service” was sugar coated to make a sale. We paid and bought a table that we needed same day but unfortunately we could only pick it up next day just to rent a truck get to the warehouse that we had a SCHEDULED TIME FOR to find out the warehouse is closed for the next 2 days and we have no way of picking it up. After calling to ask the sales person Mark what the confusion was he proceeded to tell me and QUOTE “it’s not like it was a million dollar order” and “the table was worth the wait” as if my husband and I don’t have full time jobs to go any day to pick up a table form a warehouse that is only open until 4pm. Nice to know to know you’re only valued as a customer if you spend a million dollars at Ashley furniture first and LASTTT purchase here.

No pressure salesman and product was very well presented. I was pleased with my service.

This is my first time buying furniture at Ashley. Kaye helped me out. He answered all of my questions and was very patient with me while I browsed all the furniture. I didn’t feel pressured to buy anything. He did a great job explaining the financing options. I’ll definitely be back to buy more furniture from Ashley!

Monica was extremely friendly and helpful. She was able to get me set up with a queen bedroom set, box spring and mattress and financing all within a reasonable time frame.

Experience was great. I knew what I wanted and salesman Erik knew exactly where to find it and even helped me pick a layout for my new home. 😊

Great service at Ashley’s with Monica!! Specially if you are a latin just moving in to the Detroit area.

The store was clean and laid out well. The selection contained both contemporary and more vintage pieces. The prices and financing were reasonable. Our salesperson, Nila, was knowledgeable and attentive, without being pushy. When it's time for our next piece, we'll start here.

The best

Salesman was very helpful. Prices were reasonable.

We had such a wonderful experience at Ashley. Sean was so knowledgeable, and really took the time to make sure we got some great stuff. He got us financing when we didn't think we would get approved. It allowed us to get everything we needed for a reasonable monthly payment and 0% interest. I will be back to upgrade my mattress. Can't thank you guys enough!

Received great service. Patience with our browsing, yet always close enough to answer our questions. Prices were competitive and in our case, better.

Better than expected. Monica was very helpful and worked with my husband and I to decide on a dinning table and chairs. Very happy with our purchase.

Nila was a joy to work with ! Professional, patient and polite.

Good experience no high pressure. The girl was very nice & explained everything. Wish I could have gotten my couch sooner but excited.

Excellent service from Nyla. Patient, kind and very professional!

No one to pester you to BUY.

Outstanding customer service! Mark was delightful to work with - professional, knowledgeable, and very efficient. I was able to complete most of my order over the phone with him. And because he actually listened to my wants and needs, I changed my selection based on Mark's professional knowledge...and once I walked into the store I knew he was right!

Outstanding customer service at the store but once Ashley has your money, that all goes down the toilet. My salesman was Mark. He was knowledgeable, professional, and efficient and; as it turns out, will say anything to make a sale. The chair and ottoman that I bought as a gift a whole month early, the one that Mark assured me could be delivered in time for the event, will now takes yet another month to even ship. That's a total of a two-month wait. For a chair and an ottoman. My surprise "gift" is ruined. It is the height of stupidity to expect a cash customer to wait two months for anything. I will not be back.

My salesman Erik was great! I definitely saved money today & received exactly what I wanted to make my new house a HOME!!! I didn’t expect to pick my new bedroom set from Ashley Homestore but after visiting 3 other furniture stores THE QUALITY & PRICE could not be beat. I was even offered a great warranty to protect my new bedroom for over 3 years!!!!!

Very nice saleswoman, Nila, pleasant surroundings and quality products

Stopped in worked with Jay is great!!! Excellent customer service.

Very helpful, great service and selection thank you.

Customer service was very nice. They understand your needs and there they really help you out. Thank you.

Associate Mark and the entire team - THANK YOU FOR THE WONDERFUL EXPERIENCE!!!

Absolutely a NIGHTMARE! NEVER AGAIN will I do business with ASHLEY FURNITURE!

Service was great! Nila, my customer service person, she was very helpful, and patient and knows her business! My next purchase, I’ll be looking for Nila! At the Madison Heights store! She needs a raise in pay!

The service was great...5 star for Vontay..he was great...best sales person .Professional and patience..

Upon the delivery of my items I noticed that all 3 peices were damaged. These damages were pointed out to the delivery team but they refused to take them back. I immediately called the store to make them aware of the situation and immediately started to getting the run around. Its been a week and all I've been offered is a repair date which is a month from now. I don't want my NEW furniture repaired I want to return them at this point. This has been a terrible experience and I would not suggest anyone do business with Ashley furniture .

Great selection.. very friendly and knowledgeable sales staff. Helpful but not pushy

I was looking to purchase a bed and was introduced to Javonte Thompson who took Excellent care of me and I am very pleased with the service and the product I've not received yet but I feel comfortable with my transaction.

The service that was given by Mark was excellent.I recommend him to anybody looking for anything really that Ashley markets. One of the best experiences yet. I actually brought my first bed from Ashley. Years still a customer.

10/10 Recommend! Muhammad At Madison Heights Needs A Raise!! ❤️

Very friendly staff.

Very helpful and friendly.

good selection and very friendly staff. I also like how they let you walk around their store and not hound you

Avoid this store. Horrible customer service.. after waiting for months to receive what we ordered and still missing things..not apologetic at all not they even care to return your call and text…

Great customer service. The employees are helpful

Good customers service Professional sellers

I purchased a chest dresser in November 2021 in may 2022 I called n places a repair request nobody came or contact me in 3 days like they said I had place another 3 request for them to come out here 9 months later which was feb 10th 2023 the guy said the dresser is not fixable I have a warranty on my dresser they told me I am still under manufacturer warranty with the store to call Ashley where I purchase it from dsg repair and Ashley is really giving me the run around at this point I want to know what did u guys offer a warranty for if I couldn’t use it and it’s just away for yall to get more money out of people like myself I would never purchase a warranty ever again this is too much

They delivered my furniture last week(dining table and bench). The table and the bench a big crack underneath. Technician said he can repair it, i didn’t want it repaired, i wanted it replaced with a brand new set. Nobody wants their furniture damaged when delivered when you bought it BRAND NEW! I was expecting a smooth process for replacement for the whole set but their customer service sucks and keeps transferring me to call the store then when i call the store to talk to somebody, they told me to call the customer service. They’re just after the sales. Then when they deliver a damaged furniture, it’s all up to you now!

My salesman, Eric, did everything he could to simplify my experience. Talked through my options to ensure my experience and purchase were easy peasy!

KAYE was GREAT. He was patient with me and took the time to really understand my needs and took the time to help me find the perfect couch for my new apartment. HIGHLY RECOMMEND 👍🏼👍🏼

Our salesperson was fantastic- very helpful and low key!

Yes excellent service I will be getting something else thank you Be Bless

For now I will say yes! Eric was fantastic and a pleasure working with!He let us look at our own pace and only came by occasionally to check on us!! We really appreciate NOT being pestered every 15 minutes!! We had nightmares with the last order we placed being delivered to the wearhouse and we were very reluctant to return.Eric assured that would not be the case as it was 2 years ago! Hopefully this transaction goes much better than the last one!!

Kaye Rahim was a great help. I just moved here from New York and he was very patient and knowledgeable. Highly recommend!!

Friendly, but not pushy.

staff were very friendly and they were able to help me find exactly what I was looking for. Definitely recommend Ashley.!!

in stock, very polite salesperson.

I think I like this place. Mark was helpful. Knowledgeable. Didn't follow me around. Was helping anyone who walked in the door. Will be back to look at more furniture here.

Love the selection. My sales person was very nice, too.

I am very disappointed in my recent purchase with ashley’s furniture. I have went to the store and a bought a set of new furniture and they said it will be delivered in a week. a week passed by and it was delivered to my house with one of the love seats that was completely broken and the the delivery guys tried to avoid it so i cant see it but iy caught my attention right after i they left and i called them back immediately and they said someone will come and pick it up and drop you a new one in two days. its been a week and nobody have came and i have been calling every day to get to someone who can help and no one wants to get me to a supervisor to take care of my problem and they are telling again and agin they will send a guy to take a look at it.

Great experience with the sales staff! Very accommodating and not any high pressure sales staff. The young man that assisted us was great. He offered options but didn’t try to pressure us into buying. Will definitely recommend Ashley Home to my friends and family based on the experience yesterday. Thanks Tre ( sorry if I spelled that wrong) you were great! 😃

I’m going to be back to buy some more stuff

Out of all the mishaps I have had with Ashley furniture I’m ready to file a lawsuit. There is absolutely no way that the warehouse is this bad! I had 3 separate orders and between missing and damaged items I am completely over this company. I’ve had a bed that is not set up in my home since January 4th and here it is now February 5th and still not together. Why? Because the first delivery said they couldn’t do it with the head and foot board. Head and foot board arrive in another delivery…SURPRISE!! The footboard is wrong. Footboard comes in a 3rd delivery SURPRISINGLY BUT NOT REALLY THIS ONE IS DAMAGED. It has been so many other issues like a broken sofa that I couldn’t even fit on this review. I have a email ready to go for whenever I find a corporate email (which a store associate told me they don’t have due to being a franchise) don’t worry I’ll find someone because this is down right sad and incompetent on Ashley Furniture part! Buyer Beware! Things may be wonderful at the store but trust me, when it comes to delivering your pieces….that’s where the chaos comes! I regret every part of it!

Sharen the store manager was very manipulative and no integrity. The ineptitude of her staff (specifically Muhammad, sales rep) was incompetent at best. Not only did they affect our credit by submitting incorrect information, they attempted to pass the blame of their bumbling process onto us as customers. Sharen had the mitigated Gaul and audacity to attempt and explain the situation by blaming their mess by a sloppy excuse and the stupidity of her staff and their ridiculous and clumsy accusations of inaccuracies on my credit report. For the store manager to pass on her inability to train her staff on spelling a customer’s name correctly and copying the correct contact information and pass the blame onto the customer and their credit as an excuse for her inability to lead is pathetic and unprofessional as I have ever seen in the sales industry. Ashley furniture need to do a deep dive in their leadership training and trim the fat of those who lack integrity and quality customer service.

If I could give no stars I would. Whatever you do, do NOT shop here or any other of their stores! Our kitchen table came damaged and after waiting a month they tell me they no longer have a replacement. And they gave us only thirty percent back of a 1,500.00 table set! It was not our fault. Please, go anywhere else, BUT NOT ASHLEY! A*+HOLES!

In store experience was great. Staff was friendly and knowledgeable. I have not received the furniture just yet, so I can't speak for delivery services.

Decent furniture above the cheap stuff.

I purchased my sectional yesterday and what really sold me was the employee Kaye, he's new but he made me feel really comfortable asking questions and applying for the couch. Also the manager was really great too she was flexible and helped me a lot. Without the help I received I would have definitely not made the purchase without them. Update 3/7/23 Originally, I was told by the team that they saw my product in the warehouse, and it should come early than what I expected, and it has not. I called and the customer service stated that it shows that I have to wait more time than I was even originally told and that there were no accommodations that could be done because it's out of there control. I understand things happen but stating that it's out of control is just not true, you chose that manufacture regardless so it should fall on the company to take some responsibility. It's not like this is a small business, they can afford to show their customers some appreciation without going bankrupt, especially when they are inconveniencing them.

Excellent service from TreDal and Sharon. They were transparent about all of our options and costs and very knowledgeable about the products.

Chris did a fantastic job. Was very knowledgeable about the products and their differences. Definitely will buy future furniture from him.

I would never in my life shop at Ashley Home Furniture again. I have run across an issue with every transaction for the past 2 years. When I bought a sofa set last year, it took well over 3 months to deliver. When I bought a mattress and adjustable base, it was constantly put on back order, and the sales agent lied about applying discounts and completely fudged up the order (which nobody at the company would fix) so I canceled it. When the bed frame was delivered, it was damaged in a place that is not visible. When the damage was found a month after delivery, they would not send a technician out to survey or repair the damage. Nor will they accept a return or exchange. You are better off ordering on Wayfair! And in the future that is exactly what I’ll do. Thanks for reading

Lots of furniture to pick from. Didn’t want to spend a whole ton of money so we did get what we wanted. Our sales rep was very knowledgeable. Great job Sandra Noah. Hopefully the chairs will be delivered in a couple of weeks.

Purchase a bedroom set in Nov 2022. Delivery was schedule for Dec 17, 2022. When the delivery showed up there were multiple parts scratched, so I returned then. The parts were the headboard legs and the footboard. The second delivery was schedule for Jan 3, the headboard legs didn't come with the delivery. The delivery team made a note that the white glove service couldn't be complete it, due to the headboard legs missing. I received an automated message from Ashely the same day (Jan 3), saying that guess care was going to reach out to me soon. On Jan 4, I reached out to them to order the headboard legs. On Jan 11, footboard legs were delivery. So I went back to the store where I purchase the set. At the store I was told that they couldn't help me, that my only course of action was to call their costumer care line. On Friday Jan 13, I called their costumer service line. The person that I spoke to, said that he was having issues w/ his computer but that he was going to take care of my request and called me back to confirmed. Never heard back. On Sat Jan 14, I called again and was told that there was not ticket regarding headboard legs issue and that nothing was in the system. That they would have to start a new ticket. I asked if there was a way for me to get a name or a call back number to the same person, so that I can track my issue w/ a single representative, and they told me that was not possible. I asked to speak to a supervisor at this point, and my phone called got disconnected. I called back again after the called was disconnected and asked to speak to a supervisor again, after repeating this whole issue the the new representative, she said she was going to transfer me and the called got disconnected one more time. Now is Jan 17, almost 2 months after the purchase and still don't have a functioning bed, since it can't be put together without the missing headboard legs, or a way to resolve the issues. Can't stress enough how bad their service is.

Great service and very efficient. Thank you Eric!

JaVonte was Superb!!! Customer Service is big with me. Haven’t made it home yet with my recliner, but I was treated Well. Thanks JaVonte!!! You will go far!!!

My Mom & I went to Ashley Furniture Today looking For a Bedroom Set ! Chris Greeted us & He was extremely Friendly & Very knowledgeable! Outstanding Customer Service! Highly Recommend Him ! You should Visit the Madison Heights store store & ask for him .. He will Roll The Red Carpet For you !!!

I called the store ahead of time but couldn't get through. I decided to make the 20 minute trip anyway. Was very disappointed to find that the coffee table I wanted was not in that store. But Sandra did show me other tables. I finally decided to go ahead and order the table I originally wanted after they agreed to price match. Great experience!

You don’t want me to leave a review on a public forum….TRUST ME!!

Worst. Company. Ever.

BUYERS BEWARE of Ashley furniture home stores/Dufresne spencer group. Unethical fraudulent business practices. Breach of contract. 3 delivery attempts of bedroom furniture that’s delivered damaged. The 4th delivery attempt was scheduled then they canceled just before delivery by leaving a message that the items aren’t in. I finally reached someone who didn’t hang up, they said there was no order. “It’s now a service call and a technician will be in contact” But it’s already been 24 days since the 3rd delivery of poor quality broken and defective furniture with no service tech reaching out. It’s been 9 1/2 weeks of headache from them, I don't have what I paid for and they were paid in full! I did not pay GOOD MONEY to have furniture delivered damaged and defective just to have a service tech try to fix it. They refuse to reorder, ignored my calls and emails. Their website says you have 72 hours to report any damage of the item and “they will work with you on replacement or refund” They don’t abide by that and that’s fraudulent business practices. Lying about where the furniture is made and what it’s made of. My salesperson Javonte told me it’s assembled in America by materials from overseas. The box it came in says made in Vietnam

Shopping at Ashley Furniture was hands down the worst shopping experience we've ever had. I applied for a credit card and was advised that my credit would only be ran once, but it ended up being ran 3 separate times. Our furniture delivery date also got moved several times before we cancelled our order completely and we were blamed for never scheduling a time for delivery, even though I had multiple texts and emails documenting that we had verified a time. The first day the delivery was supposed to take place, we had taken the day off to be available, but the delivery service never showed and they stated that we were not home once they came to deliver, but described the delivery address as a white house when we live in a brown apartment. We went through two and a half months of stress trying to schedule deliveries and cancel our order and we will never be buying furniture from Ashley again - especially at this location.

Great service!! Good deals and J vion was very helpful and I was able to get my mattress earlier than expected.

Definitely I am going back to shop from Ashley again. The quality is the best. The must of all customer service was great! She went above and beyond to help us and answered every single question we asked her. She was very patient and polite. Thank you!

Overly priced furniture. Sales people wearing scrubs?

I went into Ashley store in Madison Heights. The furniture looked great but I’m still waiting for it every time I get a date they change my date , it’s been changed four times and I still haven’t received my dining room set. I pay $4000 cash that day it’s been about a month.still no dinner room set

Horrible Company. Ordered bedroom set in store(bed, two nightstands, dresser) stands and dresser delivered with no issue. Bed is delivered but the headboard is damaged according to deliver team. They advised I refuse delivery and they would have another headboard delivered in a few hours. Few hours pass and get no notification from the company,so I reach out to the store. The store associate says they cannot assist with deliveries and to contact customer service. Call customer service, they explain that same day delivery is not possible. I ask why I was told this by the delivery team if it’s not possible, they cannot give an explanation. So now I have a bedroom with half a bed set and nowhere to put the mattress or old bed back together. I spent 4 hours on the phone with the support to get a resolution. They initially offered a $50 gift card for the trouble. I declined and asked for just the headboard to be delivered today so I could have a place to sleep. After continually asking to speak to someone other than the rep I get a supervisor. I ask for the samething, headboard delivered same day as stated by the delivery team. He cannot do that and the best would be next week. I ask to return all the furniture because of this, this was not an option per him. He offers to refund me 10% entire order. I agree, I explain that would be around ~$500. He then backtracks and says not the entire order just the bed. I asked to have the nightstands price matched since what I payed in store was more than online, $140 difference per stand. So now I should be refunded $280+154=$434, he confirms the amount. Headboard is delivered a week later. Delivery team puts the bed together and says there is an issue, pieces from the first delivery were incorrect. They do however leave it in a usable state so I have a place to sleep. I look at the assembled bed and see they put it together incorrectly. I reassemble the bed and it looks as it should and fits the box spring and mattress. I call customer service back a week later to get a status on my refund. The first rep is spoke to sees the price match and 10% but wanted the supervisor to confirm. I was told I’d get a call back later that day. No call back. Call again get a different rep, they see that the ticket hasn’t been resolved and to follow up in a few days. Call back two days later and now get told they cannot price match the night stands and I’ll only get the $154. I ask how it was shown before for the two other reps and why I wouldn’t get that and now. I ask to speak to the original supervisor who agreed to this. I get transferred to a manager he explains they don’t pricematch furniture bought from a store with that online., especially after it has been delivered. Still haven’t seen any refund to the account, I was told it could take a few billing cycles to appear. The company and customer service have lied and backtracked on promises made multiple times to me. Will not do any further business with them and will post my experience to any place where they are associated for others to see.

It was my mistake to deal with them ,more than 3 months ,still bedding the ground waiting “the new bed from ASHLEY”

I would never go here again. I had to schedule delivery 4 times. The first time I needed to change. The second time they said they had no record of the delivery set up. The third time I received a voicemail the day before delivery that one of my couches was not going to be ready to deliver. This was after we had removed our couches as we were told we had to do and are expecting guests for Christmas. Now I’m told it will be the first week in January before we can get the couch. Customer service is terrible. Either no answer or get hung up on when put on hold. Takes 3 to 4 calls each time to get someone and then they can’t give an answer.

No recommend at all. I bought a mattress and the Delivery is horrible.

My Salesman was very kind and concern about what I was interested in

I ordered a table and it was going to come in December. They’ve brought this item back 5 TIMES DAMAGED. Customer service just doesn’t care at all and they said we can get a “$600 refund back”? We spent so much money on an item that you want us to keep a damaged dinning table? That’s wasting my own money and time. Today, they brought it back with the base having a huge hole in it and I am not satisfied with any of the customer service or management they provide at their store. In my suggestion don’t come here and shop somewhere else for better service, pricing, and quality of course.

My experience with Ashley Furniture has been terrible! Poor customer service, and the product I had delivered was defective!

I DO NOT recommend this store, terrible customer service. I have had major issue with my delivery and also the product that was delivered! When I spoke with the manager she was extremely rude.

great service and sales reps!

This is an awful company no one should buy from here. They are dishonest have you buy what you think is quality furniture and it’s all junk. No one helps you everyone acts if they don’t know what to do. Everything is broken and my niece is still sleeping on the floor because the bed frame was delivered without screwed from August it’s December. Also we just received a dresser which the mirror is detached and the delivery company said they could not put it together. Also the dining room furniture was put in place and my 83 y/o mother fell out the broken chair they did nothing but send a different chair. They are trash. Buyer beware

My husband and I have waited over 4 years to find a bed set we liked. I found one online and my husband went to the store to see it in person. We placed the order on Nov. 19th and we’re told it would be about a week for delivery. A week comes and they show up to deliver and set up only to set up the nightstands but not the bed as they only have the footboard no headboard or rails. We were then told another week while we wait for those to get delivered. Here we are more than a week later with a delivery time scheduled for 9:05 this morning. To get another alert 20 minutes before delivery saying delivery failed because the wrong color was ordered and the correct piece was in fact not available for delivery. We are now left with two nightstands and a footboard and still no headboard/rails. We will be contacting the Madison Heights location and this will be resolved ASAP! I know mistakes happen but this is a little ridiculous as we could have just ordered online and had it delivered that way.

I absolutely do NOT recommend Ashley to anyone. I bought my couch the first week of August. The sales rep at the Madison Heights location in Michigan, Omari, ensured that I would receive my couch at the end of August. 18 weeks go by and I STILL do not have my couch. I’ve heard “the couch was damaged,” “it’s not in stock at the moment,” “there was a glitch in our system.” During this time, I went into the store on multiple occasions, as well as called the store for updates with no answers. At one point, I went into the store and Omari told me he would update me the very next day. A week goes by with no update. I called again and he was on his lunch break, but failed to call me back. Another week goes by and I call again. Once again, he is on his lunch break and fails to call me back. Not to mention the second time I called the manager answered, who I believe was named Sharon, and she said she would absolutely have him call me before he leaves, and guess what? Nothing. Three weeks go by and I visit the store in person. Omari proceeds to ask me “hey! Did you ever get your couch?” Last week I once again drove to the store to speak to Omari in person, and he told me my couch was being delivered December 9th. When I spoke to customer service today, they said they still don’t have the couch at the facility. To top it off, Omari blamed me and said that I should’ve called his personal phone number rather than his PLACE OF BUSINESS. For all this hassle, they offered $45 off my purchase and continue to discount the couch’s price in store even though it’s supposedly on back order. I am beyond displeased with Ashley, and I do NOT recommend this company to anyone. Very unprofessional and terrible at communicating. 0/5 stars!!!!!!

Great service provided by Mohammad. He was very professional and patient. He was also very helpful.

Went to the store and it was a horrible experience. First, it took a half an hour for anyone to ask me if I needed help. Then, the managers are extremely rude and don’t expect customers to know anything. Wouldn’t recommend this store to anyone.

Wonderful selection. Friendly, expert staff. Comfortable environment. Great promotions. Reasonable prices. Will be back again very soon!

Excellent Service. Sandra very helpful 👏 Loving it!

Do not purchase from this company or the extended protection plan. I had a tech out to my house to fix the frame of my couch. He told me the fabric should not look the way it does and that it’s a known issue. Half of the sectional is getting replaced due to the frame issue but the other half with the horrible fabric is not. All I want is 3 cushions replaced so that the whole couch matches and no one is willing to help unless I pay even more money. This has been such a disappointing purchase.

My salesman Jay was very professional and efficient. This is my second time visiting this location, and each time I was able to acquire the items I was looking for. Thanks again JAY

Boring furniture

Clean store, awesome customer service and nice furniture.

DO NOT SHOP HERE! Terrible experience. First, our in store sales rep quoted different prices and once we ran our credit and was approved and was set on the couch we wanted the price jumped up due to a “Sku” issue. Next the first sofa came about a month after our store visit and we had to wait two months for the second sofa, this is after being told the whole order would only take a few weeks to be delivered. The second sofa came damaged, loose arm. The final straw that made me write this review is that after we received everything and just said forget what we experienced to get it, we now have a billing issue that we are getting the run around to fix. Our credit bill shows the charge for the couches plus an additional pending charge for the same couches! Our credit balance is reflecting way more than what we owe and is being reported that way to the credit bureaus! We have called customer service, called the finance company, and called the store only to get the run around! Save yourself the headache! Go somewhere else to purchase your furniture! It is a nightmare!

DO NOT SHOP HERE! Terrible experience. First, our in store sales rep quoted different prices and once we ran our credit and was approved and was set on the couch we wanted the price jumped up due to a “Sku” issue. Next the first sofa came about a month after our store visit and we had to wait two months for the second sofa, this is after being told the whole order would only take a few weeks to be delivered. The second sofa came damaged, loose arm. The final straw that made me write this review is that after we received everything and just said forget what we experienced to get it, we now have a billing issue that we are getting the run around to fix. Our credit bill shows the charge for the couches plus an additional pending charge for the same couches! Our credit balance is reflecting way more than what we owe and is being reported that way to the credit bureaus! We have called customer service, called the finance company, and called the store only to get the run around! Save yourself the headache! Go somewhere else to purchase your furniture! It is a nightmare!

I wish I didn't have to do this. I hate leaving negative reviews. However, I hope to help others avoid stuff like this. I purchased a reclining couch from this store, and when it was delivered, I did not check one of the reclining seats. we were in a rush. one of the recliners was not working properly so I thought I would easily reach out to customer service and it would be handled. The worst experience of my consumer life. I won't get into all the details, but avoid this business if at all possible. It is not worth the hassle

Scott did a great job helping us. Ashley had exactly what we were looking for. Happy customers.

Mark was very helpful, the process was very smooth with no issues. I’d definitely go back there

The staff was friendly. Didn't hover. Nice selection of furniture.

Amazing sales experience, with one of the young man. I would most definitely be back. 🥰

They give you the wrong color furniture and try and convince you it is your fault. Who has a completely beige home and asks for a grey recliner? Lol they play their clients stupid.

Great atmosphere and pricing, but the best part was Mark. So professional, helpful and not pushy. He’s phenomenal and made my experience buying my first couch very memorable.

This has been the worst customer service that I ever experienced ---we came into the store Tuesday before Thanksgiving was told the furniture was in shock and we can pick up the next day ..someone called the next day by the name of Jasmine Onealand gave us the wrong location . The next day we are closed due to Thanksgiving ! And no address is on the invoice. TERRIBLE SERVICE . SPEND YOUT MONEYTHAT IS HARD EARNED ELSEWHERE

I have a beige coach and a beige home, I asked and picked out a beige recliner. I told Monica our sales lady all of this, she still gave me a recliner I didn’t pick. It is GREY who is mixing Beige coach and home with Grey. The manager was unhelpful and needed to watch the store camera to see what recliner my husband sat in when Monica got him to sign the contract, he is disrespectful and disregarding the fact that this was not just an error it was a lack of care on his sales person side. I will contact the credit card company and refuse to pay. I need my house to match not Ashely Furniture employees to bully us.

Not very helpful. Also, once we were approached, since when do sales associates get to vape while trying to help? NOT IMPRESSED!

Very poor customer service

I ordered furniture and it took over 1 year to get it. it all came at different times. don't order furniture unless you want it to arrive a year later

Asked if they had dinning room set in stock was told yes.. Was told it would be delivered in two weeks... Got rid of old set to find out it wasn't in stock. Would be two to four more weeks... Thanksgiving next week no table to eat on...

I am still waiting on an order I placed with this store 8 months ago. At purchase (April 2022) they said they “estimate delivery in 4-6 weeks”. If you shop here, don’t expect your furniture anytime soon!!! Update: On 11/18, here is Ashley’s estimate for delivery: Thank you for your patience. I do see an estimated date the week of 11/30 for order 076xxxxx and 12/2 for order 076xxxx. Here is the estimate on 11/21: I do see an estimated date the week of 12/02 for order 076xxxx and 12/01 for order 076xxxx. Once your items arrive at the warehouse, you will be contacted to schedule a delivery date. Here it is today 11/26: Thank you for your patience. I do see an estimated date the week of (12/20/22) . Once your items arrive at the warehouse, you will be contacted to schedule a delivery/pickup date. That’s about the 15th time the goalpost has moved over the last 8 months of waiting.

I purchased a couch from Ashley's 11/4/2022. I was mislead by the display and the customers sales rep regarding the size of the couch. I have called the customer service number numerous times and was hung up on almost every time. When I called my original sales rep Omari he blamed me for the issue while huffing and puffing duringour call. I paid $3500 for a smaller couch with a $600 warranty added. I have asked them to remove the warranty so I can purchase the missing piece (although I was mislead). I do not want this couch nor any couch from Ashley's but I am not able to get a refund only an exchange. I am highly upset and frustrated regarding this situation. It is not fair!!

I’m never buying from Ashley’s again. They are unorganized unprofessional and literally I had to go through hell in order to get my furniture. And then when I did get it I had to go through hell again to get rails to put my dresser and mirror together. Ashley’s is not reliable at all. In this time and age how can someone spend $10k at a furniture store only to have to deal with rude customer service reps just to get my items and then have it put together. Worst experience ever. I’m 25 years old and for as long as I’m alive I will literally stop any and all my relatives and friends from shopping here. This brand is completely ruined for me and it’s devastating that there’s nothing I can do about it other than this Google review.

I would give my experience with Ashley Furniture customer service a negative 50 if I could. I wrote a review on Google talking about how poor their customer service is. I received an email responding back to that review saying that it looks like my complaint had been resolved since I mentioned and the review the name of the customer service representative that I had talked to. However, my main complaint, or at least one of them, is that every time I try to reach out to that customer service representative, or any of the other customer service representatives that sent me an email, they don't reply. These are emails that are meant to be replied to, they are not automatic messages, they don't say "do not respond to this email," they ASKED ME QUESIONS in those emails, and when I respond to those questions, they don't respond back. That is how my original issue started to begin with. A customer service representative reached out asking me TO CONFIRM I wanted to cancel my order, and I said yes. But then they never responded back to me, and they never canceled my order. So the order ended up being SHIPPED to my house and CHARGED TO MY CARD. Then I had to go through SEVERAL other customer service representatives because I was having issues returning them. NOW, someone from a different customer service department reaches out saying that this issue has been resolved, when my issue is that they won't respond to me How is my issue been resolved when they wrote respond to my emails. I would love to talk to someone who will respond to my emails and address these horrible customer service policies because I want answers about what they plan on doing to fix this issue to prevent this from happening from other people as well. What kind of policy is it to ask a client if they wish to confirm their cancellation. And then when I respond, they don't cancel the order, or send any kind of confirmation back. I even talked to an exclamation expert in their customer service department that specifically told me to email him back if I was having any issues with UPS again, which I was, I've emailed several different customer service representatives three different times asking and begging them to respond and they never did. If this is Ashley furniture's customer service policy it needs to be changed immediately because this is what will run this business into the ground.

Really nice quality furniture and very knowledgeable sales people.

Bought a couch In person told they had them in stock. Scheduled first delivery. Was cancelled without me knowing and rescheduled again. When I called to ask why they said someone else had same furniture for sooner delivery now I am waiting on one in back order. 8 weeks and I have half a couch. Delivery of other half set for today. They took it back to the warehouse. Guy stated they were from Chicago to deliver for Detroit as they don’t have enough staff (shocking!). I call and they tell me another two weeks for delivery. Customer service is terrible. Will never buy from them again. Gardner white was able to do same day delivery for in stock item that was purchased before 3 pm. That’s where the service is for paying thousands of dollars in furniture.

This was mu forat time in this Ashley furniture. I had no intention of making purchase, but a sectional caught eye. Our salesperson, Sandra, made our experience so memorable. Definitely, will be returning as there is an ottoman that I want. Thank you Sandra!!

Vonta did a great job.

If I had the option I wouldn’t even give them one star they are terrible. SALES DEPARTMENT JUST LIES TO YOU AND CUSTOMER SERVICE WONT EVEN LISTEN TO YOUR PROBLEM THEY KEEP HANGING UP ON YOU WHEN YOU CALL THEM. It took them 5 months to deliver all my furniture and when deliver people came in dropped it off and left but the furniture had issues so I called them and they kept on hanging up so I decided to tell the next person who answered to take the furniture back and give me full refund he refused to do so because I took delivery of the stuff and I had called them right after the delivery people left. I WOULD ADVISE DONT BUY YOUR FURNITURE FROM HERE THEY ARE NOT PROFESSIONAL AT ALL. ITS NOT WORTH GIVING THEM THOUSANDS OF DOLLARS THAT YOU WORKED HARD FOR.

I purchased a clearance item and it took the associates longer than it should have to find all of the parts. Now that it's home, I'm hoping it's all there since they didn't do a check for all of the parts. The checkout process took 3 times longer than the time it took for the associates to find the parts and 10x longer than it took for me to pick out my furniture.

Much better. This company has done a 180. The problem they had last year was a lack of warehousing with local inventory. They fixed it. Now delivery is more smoother and quality is up. Sean helped us today

I enjoyed my no pressure shopping experience today. Nila helped me find exactly what I wanted. She was patient and helped me work out a few options that fit my budget. I never felt rushed or pushed to get something I did not want.

The courtesy the helpfulness the the willingly to want to help the customer get the better deal for their money.

If I could give this store a half star I would. Order this table. Loved it but since I've had it I've had nothing but problems. First, the two persons who assembled it assembled it incorrectly and it was missing 2 screws. I called the service department and after getting the run around they are mailing me two screws. That was 6 days ago. No screws yet. Now, while waiting for said screws that hold the top in place, it fell backwards on itself and broke at the bottom. So, basically it was missing screws, assembled incorrectly it broke at the bottom. I cant wait to talk to someone at the the store. Im guessing ill get the run around again. You'd would be better off shopping at another store. I would like to thank Ashley's for making this right. Today they delivered us a new table. Assembled correctly by two crew members that took their time to make sure is was right. Thank you to the crew and Ashley's furniture store.

Had a great time looking at furniture! Deron was very helpful and knowledgeable!

Superb customer service that fostered what I felt to be a family-team-cultural experience; hands down… My sales person 25+ years in game backed by their manager, younger but true professional; this store could host a Ted talk or MasterClass.. no script and no cap! Facts only.

This store was very horrible. Muhammad, who was our salesman, told us we had our 10 year warranty for our adjustable base, was never added to our receipt. I am very disappointed in our experience. I will never be purchasing from them again. Also, customer service and the management was no help at the store as well. The location is 32766 John R Rd. Madison Heights, MI 48071. When I called customer service to get a corporate office phone number, all they gave me was a number to a different store. This was ridiculous. I also have dealing with customer service to get this resolved and it still hasn't been resolved. WOW!!!!!!

Ashley has a very laid back no pressure shopping experience. The furniture is awesome! I would definitely recommend to my friends to try them out.

Don’t waste your time. If you receive damaged furniture and refuse it you’ll be waiting months for replacements. I will never purchase anything from another Ashley store again. Customer service is a joke and the people in the store try to push for you to keep broken/damaged furniture for a discount.! Save yourself the headache and just go with a local furniture store. Worse mistake I’ve ever made.! My husband and I have been dealing with getting replacements for almost 3 months now. They make it seem like it’s your fault that the furniture comes damaged and the corporate number that is given only deals with online orders.! Purchased in May and here it is October and still no update as to when we’ll receive furniture that isn’t damaged.!

Awesome furniture, their staff will literally do anything to help you get the furniture you need for a reasonable price. Mark Shaya was very helpful and friendly!

very professional,everything was done as promised.

Attentive, not pushy, and loved the selection. I’d give it a five, but when I questioned the Protective plan I wasn’t given the accurate information. Details. And we shouldn’t have to ask twice.

My experience with Ashley’s has been horrendous all the way around. On July 30, I ordered a bookcase. I was told it would arrive the week of August 25. When the delivery week came around, I was told there would be a two week delay. When it finally arrived on September 9, it was damaged. The delivery driver tried to convince me to accept the delivery, stating a technician would come and repair it. I refused, stating I wanted what I paid for. The delivery driver also took a bag of trash from the delivery truck and placed it in my neighbor’s trash can that was out for trash day. On September 24, the item was supposed to be delivered again. This time, the wrong item was delivered, so I had to refuse delivery once again. When I called the store, I heard a baby crying, followed by silence. I called a second time to request that my order be cancelled and that the money be refunded to my credit card. I was told that, since the item still had a delivery ticket, I would have to call back on Monday to have it cancelled. So I called back on Monday, September 26 to have the order cancelled and my money refunded. Last week, I received a call confirming this is what I wanted them to do, and I told them yes. Today, October 12, I received a text offering a $110 discount on the item so they could keep my business. I responded that I still wanted my refund. I then called the store. The person I spoke to said she would look into the situation, and left me on hold for over 27 minutes. I called a second time, and the person with whom I spoke told me the order was just cancelled today, 16 days after I was told it was cancelled. (It takes 7-10 business days for credit card purchases to be refunded. So it would have been refunded by now if they had cancelled it when they said they had.) I am irate. I have never experienced such rampant, unprofessional incompetence in my dealings with a business as I have with Ashley’s these last three months. Run as far away from this business as possible. They are an absolute nightmare.

NO. NO. NO. Service bad then try to Republic of with some odd numbers service charges and feels that don't know where hes coming from totally bad totally bad services

Experience was great, Mark was top notch and was able to assist in every way possible. I’d recommend anyone to Mark any day of the week! Thank you!

The selection was awesome. The staff was friendly and knowledgeable

Do not buy from here!!! Purchased a sectional delivered in May 2022. Material is already looking horrible and we have a crack in the frame in the back we noticed. Called and they shipped a board and material and now after 3 wks of calling complaining why they won’t call us to schedule a service call the rep said now that it’s been 3 wks Incan make the appointment. NEVER PURCHASE FROM HERE!!! New sectional with broken wood frame and material crappy and took 3 wks to finally get an appointment for them to repair our sectional!

I bought a couch here in July. They said it would take 2-16 weeks to get in. Once it started to get closer to the 16 week mark I decided to call to check on my order. They told me that I already picked up my couch. Which I clearly did not. I called the store twice to figure it out the manager Lydia was incredibly rude and lacked any problem solving skills! Finally I was able to make it in to the store where they told me that I was out of luck that the sofa was discontinued. They then tried to give me store credit. It took a while but they finally agreed to give me a full refund.

AWFUL COSTUMER SERVICE!!!! I received a text that my order will be arriving on September 1st. They never showed with the delivery, when I called they said it will be delivered on September 10th, not the 1st. They never arrived with the delivery on September 10th. I had to call them again and they said it would arrive on September 24th, they never showed or called on the 24th. I cancelled my order and will never shop here again!

Erik hooked it up! Great customer service! He helped us out to get a sofa and love seat for a price we could afford! Highly recommend!

Lot of verity for everything one can think for home decoration. Everyone there is very helpful, my family love this store.

Very good store, quality products

We purchased a couch and loveseat that was confirmed to be in stock and had a definite delivery date as was a condition for the purchase. After multiple delays and nearly seven weeks of waiting, still no furniture. Yet there were no shortages of excuses. Ashley offered percentages off for the inconvenience yet still no furniture. After multiple phone calls and excuses,(you guessed it!) still no furniture. Went to Gardner White, found what we were looking for and had it delivered the next day. This isn't the first time we had a problem with Ashley Furniture but it WILL be the last!

understood what I was looking for and very respectful of my time.

Accommodated my EVERY need. Very polite and professional! Ask for SCOTT!!

I like the way that the salesperson approach you with knowledge about their inventory

Terrible experience!!! Still waiting for furniture from a year ago. No one returns calls or answers calls. DO NOT SHOP HERE!!!!!!!!

TERRIBLE SERVICE AND STILL NO DELIVERY. I bought a sectional 7 weeks ago from Mark Shaya and Muhammad Alim at Ashley Homestore in Madison Heights, MI. We were promised a delivery in 3.5 weeks. Then that became 5 weeks. Then that became 7 weeks. Now we are told 8.5 weeks. This is absurd. We were told they are the manufacturer so they don't have delivery delays like the other brands. HA! I paid thousands of dollars for something I STILL haven't received. Will I ever get it?

Got a great labor day deal...temper pedic mattress and adjustable base with sofa & saved over $1,500 WHOOOHOOO

Just bought a beautiful Coffee Table for a great Price, Thank you for finding the perfect match in my living room Mr Mark Shaya

Terrible service from one line customer service ....

Ashley had a nice selection and the prices were very reasonable, for me , and the quality seems to be good as well.

My salesman Mr.Scott Robinson was very nolegable and helpful. He was also very patient allowing me to ask as many questions as possible so that we could come up with the best deal for me and my home. I appreciate the help.

We purchased a bedroom set the quality was very very poor built. Couldn't return the furniture basically we flushed $1500 in the toilet.

We had an excellent experience with delivery and set up. Both of the young men who delivered our table were polite, professional and very respectful of our home and property.

The staff are very helpful, kind, fun, professional, and knowledgeable. The furniture and decors they have are very beautiful with lots of selections. The colors and fabrics are beautiful and seem to me to be of great quality and style. They have delivery, reasonable prices, great sales and discounts. I'm so happy I went there, and found exactly what I was looking for.

Our sales person Arora was very helpful and professional we will be back to see her to buy more furniture

Update 09/05: We finally complained to BBB and got a call from Ashley. The agent said they saw the complaint but didnt take the effort to read the case and asked us to go through all of it again, as has been the case in the past. The agent said that they are looking into it and will get it delivered to us mid september. However, we dont believe on these dates anymore and will update if we receive our piece. Incomplete order and false promises for past 8 months: We ordered a dining table with 5 chairs and one bench in December of 2021 for over $2k and were told the lead time is 12-16 weeks. We received the dining table and 5 chairs in March 2022 but did not receive the bench. We went to the store and spoke with the manager, who acknowledged the error while placing the order and setup a new order for the bench. The promised delivery date was June 2022. Since then we have made multiple visits to the store, called the customer care and every time we get a new delivery date. During our visit to the store in the month of July the store manager promised to give us $100 credit for the inconvenience, which we late found out was also a false promise. Since then we are trying to reach out to the store manager and have asked for call back 10 times but no response whatsoever. We have lost hope and are considering making a claim in small claims court. The store staff has blatantly lied to us during every visit. Please i request anyone planning to buy furniture to stay away from Ashley Furniture. I also realized that there are many others, who are in similar situation as us. I request you all read the reviews before you plan to buy from them. I wish no one has to go through such a terrible experience and harassment.

My wife and I found living room furniture that we are enjoying a lot. It feels comfortable and looks great. The price was fair and the sales staff at the store were very helpful. The only downside was with the delivery of the furniture. We were told our furniture would be delivered on Saturday the 23rd by 12:30 pm. At 1:30 pm I called to find out why it had not been delivered yet and was told then that the delivery date had been pushed back to Thursday the 28th. But no one bothered to tell us that which they should have instead of having us waiting around for hours. But it all ended well, because the furniture was delivered on the 28th as promised and the delivery guys did a great job. And the furniture is great. I would buy from Ashley Furniture again.

They were very accommodating. Took there time. Explained everything. Just all around great place to shop

I worked with Scott at Ashley on 7/4/22. I was so excited for a new bed and mattress. Paid almost 2K for everything. I wanted to splurge! It turned into a nightmare. 6 rescheduled deliveries - which was understandable given that some parts were on back order. I ordered the “white glove” service with delivery and assembly since I live alone and have no clue how to put a bed together. On 8/18/22, my bed was finally arriving! I got rid of my old bed literally 3 days prior when I confirmed my delivery and took the day off.. I waited all day for my delivery (12:15-3:15 arrival times) and when the poor guys arrived, hardware was missing (screws and brackets didn’t come with the package) so they couldn’t help me. Hardware was ordered. Now it’ll take 7-14 business days to receive shipment and I have to call back to reschedule assembly. I have nothing to sleep on. And, I start a new job next week. Talk about horrible!! I just hope that I can get some time of compensation. I called customer service and they requested that I call the store so I called Scott who sold me the items. He said he’d get back to me but who knows! All I know is that this experience has been so horrible and I have nowhere to sleep….

they have no good customer service .. i keep calling the store and no one come to the phone .. i need to make a payment and they gave me a credit card number to call .. i called that number and no one comes to the phone either .. very bad service

delivery was delayed by 4 weeks. when Bed was delivered, they had multiple pieces missing and could not be assembled.

I disliked the management and employees so much I didn’t go back and buy a bedroom set I actually liked at this location. As soon as I walked in before I even looked , I was handed a financing paper and given a sales pitch about it , even though I didn’t need or want it. I understand some may, but it made me feel hounded as soon as I walked in. Then I was told about their manager who is a room stylist (or whatever is called) would be sent over to me by the sales department . It was the most awkward approach by her and the whole experience that I didn’t even get the bedroom set my kid was interested in. Their sales style is almost stalker-ish. It’s annoying

Customer service was great 💯

A great experience and the salesman was very informative on all the products.

Please be aware before purchasing at Ashley Furniture Madison Heights that you will have a horrific experience after the sale. Read the reviews before purchasing, sort all Google reviews by date as my experience is one of many similar and you will note that the positive reviews are only based on purchasing, not that their items have arrived. September 23rd Update: we called in to warehouse as no follow-up from store or sales manager. The crazy is when I went in and met with her, she gave me her cell phone to text as follow-up as she was incredibly nice, but has ghosted me ever since. We were just told that two of our items are discontinued so have no idea how they are going to hand that, about $700 in furniture that can't be delivered. Our other items should arrive October/November but we have only 1 delivery available now as part of VIP so we have to wait for all items to arrive...ugh! September 15th Update: after hours of time on phone and chat, and then in-person visit at store with zero follow-up for manager, we did receive one of our 9 missing pieces we ordered on November 9, 2022. August 3rd update, still missing furniture but have promised August 30th delivery which we hope is true. If we get delivery we will definitely updated our rating as the furniture that we have received is great; just delivery time and communication that has been rough. Prior review: First of all, the sales and store experience was pretty awesome as we had a great sales agent who is no longer there but who help us with this order, and another we came back for after based on the great service. Everyone in the store was friendly and helpful and I believe we even got to meet the manager which was good. No complaints on that experience and they definitely have a great customer experience as part of the selling process although they shouldn't have told us 12-weeks for delivery. The reason for the1-star is that we purchased the furniture on November 9, 2021 and it is now June 9, 2022 which is frustrating. We purchased a sectional couch and have 1 of the 3 pieces, we purchased a couch living room set and have 2 of the 4 pieces, we purchased a bedroom set and missing bed headboard, rails and footboard, etc, etc, etc. We moved across the country and were furnishing a new house as all of our old furniture was very well used and wouldn't survive the trip. Complaint beyond partial delivery; it is impossible to call the store direct. When you call the number you end up on hold with a call-center somewhere out of country and they don't have any information on what is happening. Since we paid upfront they have no incentive to deliver, and haven't offered us any incentive back for their lack of delivery which is amazing. We have been kind, called occasionally to check in as they don't call, text or email any updates, and we have tried to be considerate understanding supply chain. Our concern is anyone else purchasing similar items must also be 6 months at least, or somehow our furniture keeps getting delivered elsewhere. For the record, this is the first negative review I have ever done as I am a glass half-full personality type and look for rainbows in stormy weather. I wanted potential buyers to beware right as based on our experience with Ashley Home Furniture, they make the sale, take your payment or payments, and then you are on your own with no real communication and when you do inquire, you feel like the bad guy even asking about it. I am already texting per the other reviews when Ashley does reply with the escalation phone number per other reviews, and currently just heard back that furniture will be delivered with estimated date of 9/8/2022. We purchase 11/9/2021 so almost a year? Will update review if or when resolved. The sad part is the 5-Star review right below us that was from 3 weeks ago, with pictures, is the exact sectional set we only have 1 of 3 pieces of and we purchased last November...Beware. Thanks!

The worst furniture shop. Never go there. They don’t keep commitments. For me they were supposed to deliver on 15th July, then said 26th July now they are telling it will be 26th August but still they are not sure. It can change again. 0 star for the shop. Avoid it at any cost. You will regret. This shop and company is a scam. 1st Update: I have planned to update all scenarios here. So they asked me to contact them. I contacted so they let me know it will be 12th of August. Today on 9th August, just texted them to confirm if schedule is ok! Guess what!!! Now it is scheduled for 16th August!!! Such a ridiculous experience. Final update: Finally received the furniture. Luckily they did not change the date again. Speaking with dsghome and the number provided in the reply of review helped. Still my suggestion to the store and the company is Please provide customer with truth and honest information. You have to improve your customer service and supply chain management.

Having issues with delivery called the Madison Hts store. I was so lucky that Lydia from the store answered the phone. What an amazing patient kind woman. She resolved my issues with ease and made my stress disappear. Thank you Lydia. Like I said "you're a BADASS"

An Ashley home store associate ordered me the wrong furniture for door delivery. When I came home and delivery had arrived I realized not only was it not what I had picked up but items are heavily damaged. I came into the store and they processed an exchange. So now I’m free storage with zero compensation for their furniture for 3 to 4 months. They won’t pick up the wrong furniture until delivery of the new furniture. So I’ve been trying to cancel and have my order completely refunded to get this furniture out of my living room. Except the phone lines for Ashley don’t work and apparently my phone number isn’t associated with any orders. Store hasn’t been able to rectify any of these issues yet.

Mark was super helpful and made our shopping experience relaxed and easy.

EDIT - STILL waiting on delivery. They showed up on the delivery date couple weeks ago with 2 out of the 4 pieces which looked ridiculous. I asked them to come back with the full sectional. Today they missed the 3rd delivery date and promised another 2 weeks out. Mark & Muhammed helped us out with a new sectional. Very friendly, price was right and straightforward. Can’t wait to accept delivery in a few weeks.

Ghetto, staff is clueless and management is lousy. You CANNOT pick up mattresses here. MUST be delivered or picked up in Romulus… both sales people have conflicting information and was rude when we tried to get it straightened out. There’s hundreds of alternatives that you can choose from near by with quality service

The worst furniture store I have ever dealt with. Go somewhere else.

Monica was the worst saleswoman I have ever dealt with. No knowledge of product or how to sell a customer. I understand the process of selling as that is what I do for a living and maximizing profit to get the biggest commission but i was flat out lied to multiple times. Told me all couches were exclusive to them and quality was better than other stores. told her funny I just left Gardner White and they had all the same stuff and she didn't have response but ohh. Lied and told me couch came with care package to cover stains or damage. Then come to find out its was an added charge of $300 when I asked for a break down of bill. Had to ask her to have manager come over just so she could understand what she was trying to sell me. We agreed on a price and a delivery date. I was a little scared as my delivery date was 4 weeks away but she promised me that it will come buy that date or if not sooner but since we locked down a date and weeks prior was guaranteed delivery by then. Come to find out today my delivery is being pushed back another 3 weeks. Gardner White offers same day delivery or next day. Been calling the store all afternoon asking to speak with a manager. Every time different lie. All Managers are on the phone, All managers are on the floor, All managers are with other customers etc. for hours i cant get in touch with someone. woman on the phone said she was asked to take a message and my message was yes have a manager call me back. Her response was well about what. I told her none of her business this matter is between her and her Manager and she said ok have a nice day and hung up on me. Save yourself the headache and being treated like a second class citizen and go anywhere else.

My sales person (Nya) was very knowledgeable, poised, patient and an excellent communicator. She explained and demonstrated every aspect of the sale. It was a pleasure working with her!

I will never ever buy furniture from here again. Horrible customer service. J Vion told us it was in stock this was a deal breaker. when the delivery came they asked if we were aware that the head board and foot board were on back order. We were not told when we called they apologized and said that hopefully in a week it would be available. When we talked to JVion he denied telling us it was in stock. Lies ! Customer service and dispatch service don't know their right from their left. They were very rude every time we called because both my husband and I work so we did not want to take another day off work. They assured us a late delivery when the girl called to schedule she was very rude. Got a dispatch call with delivery time of 12-3 called they said they didn't even have our furniture. Wrong. called the store explaining and they assured me that delivery was after 4pm said they had been having a problem with dispatch. Day of delivery get a text delivery 12-3 called the store and Carol who was the most helpful was at least honest and stated delivery was from 12 -3 and they stated after 4 but not guaranteed. Of course resulting in me taking time off work. They also told us we would be refunded delivery charge of 160.00 hasn't happened yet Simon or Monica never turned it over to accounting. The furniture seems to be okay I do like my set hoping the bed is okay !!! Never ever again. My husband and I work in customer service industries and one thing is be honest people will respect you more and even if they don't like what they hear they can make the decision. If you lie to people hoping it works out and doesn't you have very unhappy customers. giving the star because Carol was at least honest.

Very bad service and very bad management Don't recommended to anyone You will lose your money, Very bad furniture When I aske for the store manager but someone his name chris in Madison hights store refused to let me see him and he call the police My next stop take the company to the court Madison heights, Michigan store

Horrible customer service, 45 minute hold times. Ordered furniture in January now they say it’ll be here in November!! Received one damaged item. Took 2 months to replace. Never again.

Great Customer interaction with Braia (Sales) & Shaton (Mgr.) They both were very friendly & helpful which helped in my decision to purchase. i will definately go back to Aslhey & will highly recommend them to family & friends.

even though the quality is not the best it is constructed very well with extra touches not expected in this type of construction.

We took a long time choosing our living room furniture, many trips to and from this store. We had a great experience purchasing our new sofa with Eric. We never felt pressure and never felt like people were creepin on us. Eric explained everything and went over many options. 5 stars Eric @ Ashley Furniture on John R.

Fast, friendly service. Great selection, but they were out of my price range. $6000 for an adjustable bed.

What is up with Ashley Furniture Stores...third one I visited looking for a particular item on the floor...not in a box. I get it they have a lot of furniture, but it would be nice to see items in real life and get a real mental image of how items look.

Delivery was on time, even early and quick.

Great service friendly staff they r so helpful Jovian was amazing he helped us so much

Both the salesman, Omari, and the manager were knowledgeable and understanding of what I needed. They were also accommodating and soon I will be enjoying my new mattress.

Extremely disappointed in my Entertainment center, quality is garbage, I had them put it together, knobs crooked, drawers do not close properly, will never, ever purchase furniture from them again Garbage Furniture

Ashley has great quality furniture but when it comes to Customer Service terrible. Delivery guys were through a third-party from Ashley and they were super nice… Pieces of my table were missing and now I was told I have to wait 7 to 10 days to get the shelves holders if NOT available in the warehouse… Oh course someone was supposed to call me back before the end of this business day and that didn’t happen….

I had a very pleasant experience.

Erik was very professional and knowledgeable about each furniture set we looked at. He made the process of purchasing new furniture fast and easy. We will definitely be coming back to this location in the future. Great selections and wonderful customer service!

Everything went well on my purchase and was very smooth. Scott my salesperson was polite and efficient. I will buy from this store again.

Great customer service the salesman was perfect very knowledgeable and gave me a better deal than what I thought I was going to get I definitely would recommend Ashley furniture very kind exactly what I wanted thanks

I was very happy working with the Sales person Nila Intravia and her manager was very helpful and respectful as well to get my furniture from Madison heights store location. I'm very hardly recommended to work with Nila to get your new furniture because she is very patient and respectful too. She will work with you on your budget. I'm very happy 😊. Thank you so much for your time Nila... I will be back to get more furniture from you soon. Good luck 👍

Found what we wanted at a good price. Tretook care of us. He was very professional and courteous.

I purchased sofa two months ago. The first one had to be replaced immediately as it was broken. The second one which we’ve had about 6 to 7 weeks is now falling apart; one seat is leaning away from the couch and the other seat recliner won’t completely close. I phoned the store as I was directed and was told they made a repair order & someone would call me. I waited several days and no one called. I called the store again and was told Repair would call me on the 24th )over a week away) as they were busy. I asked to speak to the manager and was told they were unavailable but they would have them call. As of today I have not heard from either Service or the store manager. I have written to corporate and not received an answer. This is unacceptable. Update. 6/28/22. I sent an email with the details as the comment from Ashley requested. I also wrote to corporate & called the store again. I was told by the store that they would have service call yesterday. As of today they have not called, corporate has not responded and there has been no response from the email they requested here.

Update - it is now august tenth we still don’t have our order and they’re saying 3-5 weeks now. When I texted the number below they gave me they told me it would be in July 24th. Absolutely do not order furniture from here especially if you’re trying to furnish a new home. Ordered furniture january 6th! They said 14 weeks. We agreed we could wait that long. 14 weeks came and passed here it is almost July still no furniture. Call and see when we would be getting it and they say 10-13 more weeks! This is absolutely insane. Almost a year for furniture is uncalled for. How do you go from a 3 month wait to 10 months and god only knows if they’ll extend it farther!

When I first walked in I was not greeted. Walked around for an additional 15-20 minutes still no acknowledgment almost walked out. Last minute I was approached by Jay which turned into a purchase that I was already going to buy when I walked in. Yet ten minutes more of invisibility I would had left

Literally telling my friends to go anywhere wonder. 14 months Ago ordered a couch and two recliners. I got the couch 6 months ago. 2 weeks ago I called to get an update on the recliners and they said the 18th. I called today the 23rd and they said it was canceled on the 16th and now no one is answering their phone. I will never buy from Ashley again

FINAL UPDATE: Everything is finally here after many phone calls, emails, and texts. Delivery of the last piece was taken about a week ago. Everything is very well made and I am generally satisfied with the product. Unfortunately it was not worth all the fuss and difficulty. Will not use this store again. 2nd UPDATE: Continued delays. Will be calling my attorney for legal advice. Filed a complaint with the consumer protection division of the Texas Attorney general’s office. Learned that there have been many complaints against the company for similar reasons. They recommended I file with the FTC consumer protection division as well. Filed the additional info with BBB. Did some research. There are in fact many suits against Ashley for similar complaints. UPDATE: After being guaranteed a delivery date of tomorrow AND a long conversation with the company responder to my original review my shipment has been delayed yet again for two to three weeks. RIDICULOUS! At this point I’m only giving one star because I can’t give no stars. Great sales person. Good store. HORRIBLE product and customer service. Took partial delivery two weeks late. Products were broken or missing. Rejected delivery. So far my shipment has been delayed four times, twice without notice. I can’t reach anyone in the store and my calls keep being sent to a call center in India. Their lines are bad and the calls come through broken. They committed to a portion of the price being refunded and that did not happen. They committed to new dates and that didn’t happen. Now they have unilaterally decided when my furniture is going to be delivered (partially again) and I will be out town. No one has been available to fix the issue. It’s is a shame. Their furniture in the show room is beautiful.

idk

So claustrophobically pushy.Went in to browse. Was happily poking around the living room furniture when we got clocked. Next thing I know we have a constant companion. I just felt like I could not breathe. I could barely discuss anything with my husband.He got tired of it and wandered to the mattresses. Wanting some breathing space I excused myself trying to escape. I thought she got the hint but nope, she returns with a mattress specialist. Sigh. Now we are double teamed.They proceed to show us a couple of way too soft memory foam. Yuck. The one traditional they show is like a 6000 dollar bed. Dude really? My husband was like nope no mattress so the guy wandered off but we still had a stage five clinger.So I try to get straight answers on turnaround times, ordering and delivery options. I practically have to beg for pricing. When I get it I'm not able to get through much because by this time my husband has had it with Ashley and is dragging me to the door. Not that that stops the saleswoman. I honestly thought she might follow us to the car Just a no. I liked the set but I felt like I could not have a real convo or options or anything. It was just pressure pressure pressure with not a lot of info. I'm not committing until you chill out, tell me the facts and let me take it from there. Take a breath and maybe let people have a minute. When we left I said omg my head hurts and my husband said we need to look at any other store.

Great customer service. Just didn't like the fact that I have to wait a month or longer when I ordered this on Amazon from the ashley store and got my merchandise delivered in less than a week. Had to send it back because it was damaged.

Was just looking and I met a young lady her name was Nila Intracia. Now when I say a great Sales person!! Not pushing at all also not trying to sell us anything we did not want. If you are looking for furniture stop by Ashley furniture on John R. and ask for this young lady.

Eric Wise @ Ashley Homestore, ( located @ 14/mile and John R., Madison Heights ) made our furniture shopping experience very pleasant. He was helpful, informative, kind and NOT A PUSHY SALESMAN. He made sure he got us the best deals. He is my new go to guy for all my furniture needs..

Erik was professional, knowledgeable and very helpful. The Ashley experience was satisfactory and I appreciate all of his assistance and looking forward to the delivery of my new furniture!

My sale person Deron was wonderful. He was very patient with my indecisiveness on picking out living room furniture. He answered all my questions and explained the warranty and delivery process. I enjoyed my shopping experience with him.