Ashley | Madison Heights, MI 48071

We purchased a couch and loveseat that was confirmed to be in stock and had a definite delivery date as was a condition for the purchase. After multiple delays and nearly seven weeks of waiting, still no furniture. Yet there were no shortages of excuses. Ashley offered percentages off for the inconvenience yet still no furniture. After multiple phone calls and excuses,(you guessed it!) still no furniture. Went to Gardner White, found what we were looking for and had it delivered the next day. This isn't the first time we had a problem with Ashley Furniture but it WILL be the last!

understood what I was looking for and very respectful of my time.

Accommodated my EVERY need. Very polite and professional! Ask for SCOTT!!

I purchased a reclining base for a new bed and a mattress. I got a message confirming my delivery date. Now, on my delivery date, I have to change it. I called and never got a reason why I had to reschedule it. Then I tried calling the store to speak to someone about it and no one is answering. I can't believe it is so hard to get answers about my order.

Please be aware before purchasing at Ashley Furniture Madison Heights that you will have a horrific experience after the sale. Read the reviews before purchasing, sort all Google reviews by date as my experience is one of many similar and you will note that the positive reviews are only based on purchasing, not that their items have arrived. September 23rd Update: we called in to warehouse as no follow-up from store or sales manager. The crazy is when I went in and met with her, she gave me her cell phone to text as follow-up as she was incredibly nice, but has ghosted me ever since. We were just told that two of our items are discontinued so have no idea how they are going to hand that, about $700 in furniture that can't be delivered. Our other items should arrive October/November but we have only 1 delivery available now as part of VIP so we have to wait for all items to arrive...ugh! September 15th Update: after hours of time on phone and chat, and then in-person visit at store with zero follow-up for manager, we did receive one of our 9 missing pieces we ordered on November 9, 2022. August 3rd update, still missing furniture but have promised August 30th delivery which we hope is true. If we get delivery we will definitely updated our rating as the furniture that we have received is great; just delivery time and communication that has been rough. Prior review: First of all, the sales and store experience was pretty awesome as we had a great sales agent who is no longer there but who help us with this order, and another we came back for after based on the great service. Everyone in the store was friendly and helpful and I believe we even got to meet the manager which was good. No complaints on that experience and they definitely have a great customer experience as part of the selling process although they shouldn't have told us 12-weeks for delivery. The reason for the1-star is that we purchased the furniture on November 9, 2021 and it is now June 9, 2022 which is frustrating. We purchased a sectional couch and have 1 of the 3 pieces, we purchased a couch living room set and have 2 of the 4 pieces, we purchased a bedroom set and missing bed headboard, rails and footboard, etc, etc, etc. We moved across the country and were furnishing a new house as all of our old furniture was very well used and wouldn't survive the trip. Complaint beyond partial delivery; it is impossible to call the store direct. When you call the number you end up on hold with a call-center somewhere out of country and they don't have any information on what is happening. Since we paid upfront they have no incentive to deliver, and haven't offered us any incentive back for their lack of delivery which is amazing. We have been kind, called occasionally to check in as they don't call, text or email any updates, and we have tried to be considerate understanding supply chain. Our concern is anyone else purchasing similar items must also be 6 months at least, or somehow our furniture keeps getting delivered elsewhere. For the record, this is the first negative review I have ever done as I am a glass half-full personality type and look for rainbows in stormy weather. I wanted potential buyers to beware right as based on our experience with Ashley Home Furniture, they make the sale, take your payment or payments, and then you are on your own with no real communication and when you do inquire, you feel like the bad guy even asking about it. I am already texting per the other reviews when Ashley does reply with the escalation phone number per other reviews, and currently just heard back that furniture will be delivered with estimated date of 9/8/2022. We purchase 11/9/2021 so almost a year? Will update review if or when resolved. The sad part is the 5-Star review right below us that was from 3 weeks ago, with pictures, is the exact sectional set we only have 1 of 3 pieces of and we purchased last November...Beware. Thanks!

The worst furniture shop. Never go there. They don’t keep commitments. For me they were supposed to deliver on 15th July, then said 26th July now they are telling it will be 26th August but still they are not sure. It can change again. 0 star for the shop. Avoid it at any cost. You will regret. This shop and company is a scam. 1st Update: I have planned to update all scenarios here. So they asked me to contact them. I contacted so they let me know it will be 12th of August. Today on 9th August, just texted them to confirm if schedule is ok! Guess what!!! Now it is scheduled for 16th August!!! Such a ridiculous experience. Final update: Finally received the furniture. Luckily they did not change the date again. Speaking with dsghome and the number provided in the reply of review helped. Still my suggestion to the store and the company is Please provide customer with truth and honest information. You have to improve your customer service and supply chain management.