Ashley Store | Madison Heights, MI 48071

We worked with Mark at the Madison Heights location and he was absolutely amazing. Very knowledgeable and personable. He worked hard to get us the best prices, would highly recommend.

Some stuff looked ok but no one tried to assist us so after we looked around we left. They missed a big sale my daughter was trying to buy livingroom, bedroom and dining set she just moved her from out of state. We will not be coming back and I will not recommend them to anyone else

My salesperson Omari was so personable, helpful and knowledgeable! If he didn't know the answer to a question he went and found out. I will return here for other furniture needs without a doubt!

We love our product - lift recliner. When I came in the store I had to ask someone to help me though after 10 min ; not use to that in a furniture store . My salesperson was very nice though !

Amazing sales agent, but very pathetic delivery process. Received expensive white reclining sofa with dirt marks and blotches due to way it was handled by their delivery folks. They said they placed a service call, but no one turned up for 72 hours, so I called and was told they have no service request on record. They I have exhausted my option of return, because they have to return policy. I was not aware that I have right to “ return the product at the time of delivery” , I was told only when I call. I would have expected sales person to tell me that when they sold me. I would have been more vigilant. We were excited but are now disappointed. I don’t think I would buy anything more from Ashley #Ashley@ Madison heights update 09/22/23 Received no response and no one called for scheduling the service, finally I resorted to go to the store on 9/21 and drove almost an hour. Front desk said Sharon (Store Manager) is not in store and they promised that she will call us by noon tomorrow and we don't have to come in. Evan was a nice gentleman who looked at the photos we showed and agreed that these need to be replaced and was very sure that Sharon would be able to help. However it's 5:00pm and I am still waiting for Sharon to call. I even called up to the store they have taken my number and said she will call back. Meanwhile Evan suggested to use the text option with the customer service and told that they respond faster, but even there they are now going by process to complete the service call. For reason no one knows they have service call logged for 6th October in their system? Reason no one knows ! The customer service is totally mess. I am demanding the replacement of the set now, because I firmly believe that they have frauded me and given me the store display piece which explains the dirt and blotches and they have charged me the full price of a new sofa and I suspect that this is the reason why store manager is not ready to even talk on the phone.

Fascinated, I loved my furniture. Excellent service and attention from most, manager Sharon is really attentive. Happy with the purchase, only the delivery service is a little late, however, it was worth it. I highly recommend buying from this store. Update 070723 Some defects received with the sofa chair, the book case, and still waiting to receive the reply for the bedroom received without drawers and my money for the cancellation requested for the lamps never received. Sharon continue giving a great response. Waiting to receive the correct service and my money to return the 5 stars

I would give 0 stars if I could. The furniture was cheap and wood scratches too easily. The fabric on the couch rips easily. The delivery was a complete disaster. Missing parts, and they only assembled half the furniture.