Ashley Store | Marquette, MI 49855

Horrible customer service and very low quality furniture. I must start by saying that in the last year I have had four heart attacks and a triple bypass surgery. I’m not in very good shape so my bed is important to me. I bought a bed from Ashley for almost $2000 and it was delivered and set up by them a week ago. Well last night the frame collapsed and I hit the hardwood floor. I called Ashley to let them know what happened and they acted like they didn’t believe me. After arguing for a long time with them they decided to replace the frame. I didn’t even get an apology from the manager. Now I could have been hurt badly with my health the way it is, and they showed little care or empathy. They were very rude and unwilling to work with me. They said they would replace the frame but I’d have to come get it. They eventually agreed to deliver it but it took a lot of arguing. Stay away from Ashley furniture.

All I can say is , if it say online that this is the price, and it is in store , it's all a lie. It's not in store and the price is always much higher. Please stay away from this place . I've had multiple purchases from them, with lots of lies and rudeness on there part. I don't normally like being this abrasive, but I have to be honest about my experiences here

Pretty cool place, every time you come in make sure to loudly say “I’ve come for the comfort” to save 20% of your next purchase!

I spent over $2K here and they sent me a couch that was defective. After about 4 weeks I noticed that it was giving way in the middle and I informed them about it. They saw the frame was broken but they won't replace it for me. Instead they said they will repair it. After a lot of arguing they agreed to replace it and the next one was defective as well. They won't take back the matching chair so now I have spent all this money to have mismatching furniture in my living room. This shopping experience was the worse I have ever had in my life. If you want to spend a lot of money to have your living room ruined then this is the place to shop. Also to get them to call you back is like pulling teeth. I had to ask several times for a call back before I got one. They only talk over email and never follow up. This has been an absolute nightmare to deal with this company. I have feel I have been completely taken for a ride. You will get better service shopping online and a better chance they stand behind their product. This place doesn't understand why anyone would walk into a brick and mortar shop and provides an awful customer service experience. I should have read the bad reviews on here and taken them more seriously. Several people had the same experience. To add to the insult I now have live without a couch until I can find a replacement.

Danielle was so friendly, helpful, and patient. She answered all of my questions as I sat on numerous sofas, left that day with a quote and no pressure. Received a follow up text a few days later, which reminded me the sale would be ending soon, so I came in and ordered. Loveseat arrived ahead of schedule and we absolutely love it. Highly recommend asking for Danielle!

Kali was a pleasure to work with! She got me the best couch!

Nice furniture, nice people.

I purchased a couch and just wanted to give a shoutout to Kali for helping us. We came in last week and she was very informative, attentive, and patient. We came back in to make the decision and she was very helpful once again. This store has great options, fair prices, and even better customer service. Thanks so much to Kali!!!