Ashley Store Novi, MI

Purchased some living room furniture, couple of couches with recliners and 3-piece end table set. Haven't purchased new furniture in about 25 years. Very impressed with the sales staff, friendly and professional. Our selection seams to be of good quality and reasonably priced. Looking forward to our upcoming delivery. Thank you!

Great experience. My sales person Kristin was so funny and helpful, did not feel harassed or pressured like the normal sales process. Will buy again.

1/3/2026. Just walked through with my wife, looking to buy a glider for our nursery. The store was devoid of customers and flush with staff, but they seemed more interested in talking to each other and invested in their phones than making a sale. Bummer.

Love my new furniture and the Ashley experience from beginning to end! Our delivery team was professional and did a wonderful and thorough job!! Thanks Ashley!

Easy process. No pushy salespeople. Great selection of furniture. We will be back!

KJ was wonderful, very helpful, and extremely detailed. He helped us find the perfect sectional couch and made the process easy from start to finish. Thank you for such a great experience.

Go to the Ashley in Novi and ask for Char! So helpful, knowledgeable and fun! I’d give her way more stars if I could! Excellent customer service, great quality furniture and an easy transaction! We’ll be back!

Delivery service horrible! Store didn’t complete order was told 3 different dates to only be delivered and the guy breaks my headboard now being told it’s not in the warehouse so once again wait very bad miscommunication

I want to start off by saying I didn’t know how to write a google review , I googled how to just so I can share the issues I have to maybe save someone from the head ache. I want to start off with I have bought furniture from this store several times yet that will not matter when it comes to customer care I promise. I recently purchased a ($2,000) dining table and chairs and a ($900) couch. Now with whatever sales trick they used my end all was ($3600) but that is not my issue my issue is when I picked the chairs up and got home I opened the box to discover one of the ($250) chairs of the set of 5 was different than the rest. I called in and customer service said they will write a claim and will fix the issue …. That was over a week ago and they have yet to reach out to me. I called back in just for them to tell me they didn’t see a history of a claim and we would have to start the process over again…. Immediately my mind went “I know where this is going , been here before” just like every big business I’m stuck in the loop of I paid them and am still waiting for receiving the correct order. Either or I’m not interested in hearing back from Ashley’s about this matter because even if they were to say we will clear your whole balance etc…. I still wouldn’t shop there again. That’s the point of frustration I’m at, when I picked the order up the distributor employees were extremely rude , extremely unprofessional. I can not get ahold of the store it goes to robots so I’m done with it. I just simply want to share how hard it is to get customer service to appreciate there customers and because they don’t , that alone is why I won’t spend another dime. Secondly , the salesman I was working with split my payment up and put half on Ashley’s card half on Acima . I paid Acima off the day I got my order BUT…. One thing he didn’t tell me is he charged me ($160) over the approved limit on the Ashley’s card . It shot my credit score down 64 points. For me this is a huge deal , I bought two cars and a house and total my score went down 6-7 points…. For him to put me in a position to shoot my credit score down 64 points after spending years to rebuild my credit after hard times. It’s unprofessional and shows the lengths they have the sales associates go to get the sale. When I called everyone passed the buck around and wouldn’t take responsibility. Till finally someone said take it up with the bank. I know they can’t fix my credit but to screw someone and then say well take it up with the bank and have no accountability of what they did made me realize exactly who I just got done doing business with. They destroyed years of hard work on my credit and to them it means nothing. So just be aware of the issues I faced and hopefully this saves someone from having to go through a painful process of buying furniture. Current day I still don’t have my full order and have not been able to speak to anyone. One important thing to add is … all the sales things they do , moving numbers around and adding charges here and there , they could have made my limit work with just $160 dollars over or simply told me I couldn’t do it because I wasn’t approved for the full amount I much rather would have liked to be told I couldn’t than them still knowing that and charging me the $160 over the limit the bank told them I was approved for . Out of all options they chose to go with the one that made them even the tiny bit more money and tanked me 64 points. Think about that for a minute. It’s the up most selfish and greedy decision I have had a sales person make during a business deal I was apart of. $160 and making the choice to do it anyways was worth it to them. Mind you I was approved for much much more with Acima so that deal was put together this way for one main reason . He could have easily chose to put the $160 on the Acima side of the deal.

We had an excellent experience at Ashley Furniture thanks to Jeffery. He was extremely patient, knowledgeable, and provided outstanding customer service from start to finish. We spent about two hours in the store, and at no point did we feel rushed or pressured. Jeffery took the time to answer all of our questions and helped us find the perfect living room set for our home. We left the store very happy with our purchase and the overall experience. If you’re shopping at Ashley in Novi, I highly recommend asking for Jeffery!

Great experience. Super helpful staff

Just bought a mattress from here. Their customer service was top notch!

I was a little confused on where to go to do the pick up but once I found the area, the staff (behind the desk and the loader) were very friendly and professional. I picked up 2 sectionals and the guy loading did it with ease and order. I’d definitely do another pick up with Ashley Furniture.

There’s an issue with the delivery of the bed room set. Ashley sent the wrong mattress frame support legs. Did you send a floor bedroom set?? It looks very dirty and there is a tear on the frame. No bold screws on the edge support. The delivery guy claimed that it’s Ashley’s mistake. This is your second attempt to fix the problem. I request an immediate prompt solution for my case.

Nice

Wonderful Experience, and Excellent Service

Christin was great helping me! All the associates are so friendly, patient and helpful! Love shopping at Ashley, Novi location.-Sabita Reddy

Charrisa was very friendly and helpful!

Awesome experience. No high pressure and our salesman, Kijana, was very helpful in finding just what we needed!

Annoying useless delivery chatbot system. P.S: nothing against the local store. They are good.

I bought a full size sleigh bed delivered a month ago 11/25 to my new home from Ashley Furniture. When I gripped the headboard to shift the bed away from the wall the headboard immediately cracked splintered & separated from bed rail. I called Ashley customer service 5 times back to back was put on hold over 3o minutes each call. I listened to annoying voice prompts. I went to the store where I purchased the furniture asked for store manager but was given a number from a sales clerk who said the store does not have store manager. I am distraught over paying my hard earned money for a crappy cheap piece of furniture that I have never yet slept in since delivery. To date no one from Ashley has addressed my issue to offer a new bed replacement. I do not want a second hand fix. I want a brand new bed! The customer service number is a joke. No live person to speak with. The link to fill out complaint form says it doesn't recognize my purchase and link.is broken. At this point I have a broken bed and no assistance from Asklye Furniture to offer a new replacement. The furniture is not real wood however I didn't want particles board that cracked apart on gentle tugging either. I regret that I did not read the reviews especially Reddit. Many people are having unresolved issues with their sub standard furniture and no support!. Ashley honor the warranty and replace my bed!

I have been to Ashley furniture for two different reasons. The first one is to look at a mattress which the people were very well educated and very helpful. They even helped me figure out what my old mattress was and what was comparable to it now since I really liked it and just wanted to replace it. I went back the second time to purchase a recliner and they were so helpful. Amazing quality in the chair. It is an order and I can’t wait until it arrives in February. I will update you again once I get it and let you know how it all turned out. Definitely recommend

Great Delivery Service!

Horrible. My fiancé and I ordered a couch, kitchen table, and 8 chairs. Delivery is $500 so we decided to pick it up ourselves since we’re a young couple and are trying to save money. They told us our furniture will be ready for pick up on November 29. We call the day before and only two of our eight chairs are ready to be picked up, and the status on the couch, kitchen table, and other chairs is pick up on December 6. We just called today to confirm our furniture is ready for pick up and they tell us our table is discontinued and will never be able to be picked up since it will no longer be in stock. We call our sales rep who sold us the table and chairs and he said that’s a miscommunication for it’s not out of stock, but he has no idea when it will be able to be picked up. Could be weeks, could be months. To spend thousands of dollars on furniture and not be able to know if it will ever be in stock is unacceptable. They offered to sell us the display model, which has huge scratches in the top of it. Overall, poor communication And purchasing furniture at this big of a corporation definitely ensures they don’t care about you or how long you saved up money to be able to buy furniture and how disappointing it is to go like this

Matthew was great! Showed me the options for my needs. Talked through the benefits of the options and ultimately helped me make a decision. He is a very nice person and I would recommend him to a friends.

Nice showroom. The service was thorough and attentive. Not five stars because my order contained a $400 charge for white glove delivery when the Black Friday sale specified that white glove delivery was free. I had to call customer service to have the charge removed. Why such a large delivery fee anyway? I must have been too sleepy to catch it then. That would have canceled the sale.

Salesman was pleasant and experience was good. I would give 5 stars but protection plan was added on to our bill when I said I didnt want it. My fault for not reading the receipt prior to signing but still not happy about it.

Dimitrio B was a pleasure to work with. He is knowledgeable and down to earth. I would recommend anyone to go in and ask to work with him !

Our salesperson Zahara was very easy to work with! Process of purchase was very smooth! We would go back again!

Great overall experience. Matt did a great job getting us to the finish line with our furniture needs and a reasonable price considering how much things are nowadays. They also know I am the rap battle king!!! Thanks guys!

This has been a debacle since day three of my purchase. People charging for what they said was a 5 year guarantee but was a purchased service. Follow that up with items supposedly being delivered and then never being contacted that they aren’t and you find this to have been a perfect cluster. Then being told the manager can do nothing about this as well as being told the next level customer service would call you, and they don’t, I miss Art Van. The only bright spot was Jefferey who didn’t even finalize the sale but jumped in and did whatever he could to make things right. Customer service is a lost art and obviously Ashley Furniture is one of the reasons why.

Our sales rep Zahra was excellent! Professional, friendly and worked to meet my needs. It was a pleasure working with her and will look for her again if anything else is needed.

Changed it to 5 star. My delivery is back on the schedule for this week and I appreciate it. I do think Ashley furniture is the better furniture store around which is why I ordered my couch from them. I do think they should atleast call before canceling orders especially after confirming in the store and through text message the date. The only thing I didn’t confirm was the time frame. Thanks Ashley furniture.

Rude staff.

DO NOT BUY FROM ASHLEY! I have been trying to order a replacement insert for a couch for over 3 months. You can not order replacement parts in store or online you can only call their customer service which is overseas. Anytime they try to place any order or get any info they message someone else so you are constantly either waiting for a call back or have to call in again and re explain everything to another person. I have been told one thing by someone and then told another over and over again no one knows what they are doing and it is so frustrating. I have called customer service 30 times and still no cushion. Save your time and your money and do NOT buy from Ashley furniture because once you buy they don't care about you and will not help you.

Purchased a very expensive couch sectional from the Novi store. It was delivered today and one of the sectionals had a slice through the fabric. They said they would deliver a new one today or tomorrow so we sent the damaged piece back but kept the rest. Their 855 number reopeeaentative now says they don’t have anything in stock and it could be weeks for a new piece. Shop elsewhere.

I didn’t plan on writing a review today. I just stopped by Ashley Furniture in Novi to browse, see what might fit my space. But then I met Jeffery Shifman, and honestly, it turned into one of those rare interactions that makes you remember what good service actually feels like. There’s something about the way he moves, calm, intentional, zero pressure. He reads the room before he speaks. He lets you breathe, lets you think, and when he finally gives his input, it’s thoughtful, never forced. That’s a skill you can’t fake. Shopping for furniture can feel transactional. Jeffery makes it feel personal. He doesn’t just sell you a piece; he helps you see how it’ll live in your world. There’s a kind of quiet confidence about him that makes the whole process feel effortless. It’s rare to meet someone who turns an everyday moment into a reminder that professionalism and empathy still exist. If you ever stop by Ashley in Novi, ask for Jeffery Shifman. Trust me, he’s the reason five-star reviews were invented.

I will never shop with the company again! I had a delivery scheduled for 10/31/25. They emailed me and stated that they are canceling my delivery. I then get a call from the sales representative stating that they broke the leg on my table and they will have to reschedule my delivery. I tried to cancel my order because I don’t have time to wait for another delivery date. The sales representative then stated that they would order me a brand new table and chairs and the delivery would be scheduled for 11/11/25. I already took this day off of work, and now I get an email stating that my delivery is scheduled for 11/14/25. This is terrible customer service and I don’t recommend anyone to shop here for their furniture. I am calling as soon as they open to cancel this order.

This review is not meant for the local store but instead the company as a whole. We got a brand new bed set had to file a claim for a service. 5 weeks has gone by and no parts have been delivered to my door. I reached out to customer service and they explained that parts were never ordered and a claim was never processed even though I have the emails and texts that say it was approved and parts would be ordered. Terrible logistical problem, someone really dropped the ball and we will never shop at Ashely’s again.

Very rude staff and they use the worst imaginable delivery service.

Very great price on a very comfortable recliner

I had previously visited the store and new exactly what I wanted, but was pressed for time and was not prepared to make the purchase and arrange for delivery. When I returned a week later, the young lady who greeted me was polite and professional. She quickly confirmed the item was available, arranged for delivery, took my payment. I was in and out in less than 30 minutes!! Great experience.

We had Spencer for our salesman, he was great I couldn’t believe the knowledge he had of what in the store. When I come back for anything else I will ask for him.

First, let me say I really love my sofa and loveseat. They are perfect. The problem came with the lamps and the customer service. When shopping I was positive about the sofa, but not sure about the lamps, and while browsing I said to the young man who was helping me, I can just return them if I don't like them. He said ok, and sold me my furniture. The sofa and loveseat were delivered within a week. Three weeks later when the lamps finally arrived, I had already found something else I really liked, so I did not open the box. I called the customer service line and was told ASHLEY FURNITURE DOES NOT ACCEPT ANY RETURNS. The woman at customer service then said I could call the store. So, I did. When I finally talked to the store manager, Tad, and explained to him that I was never informed of the policy, that neither the sales person, nor the manager that assisted him with completing the sale had mentioned this policy, especially when I said to the sales person, oh I can just return these if I don't like them, (because that would have been the time to say, we'll no ma'am, we actually don't take returns for any reason) he had the attitude that I was lying. He refused to let me speak to the manager that sold me the furniture and hung up on me. Why would I lie about some lamps, that are still in the box!! Now that I know each Ashley Store is independently owned and operated, or in this case licensed by the company so it is independent, I would suggest that you order your items directly from Ashley online.

KJ and Sam were great at assisting me with my purchase. Very grateful for the experience. Thanks as well to Tad for the hospitality. Kenya

Thanks for helping me save money

Great shopping experience at Ashley. Thank you to Jeffrey for your help and great customer service! Will definitely shop here again.

It was a good experience with KJ Roberts. I was first intrigued by the white coat as I entered. White coat in a furniture store. Good draw! Mr. Roberts was knowledgeable and able to draw both my husband and I in to purchase two items.

Matt was very helpful and kind. And was very knowledgeable of their products. We will definitely return.

I ordered a bed and was told it had to come the warehouse and I would receive on the date he said. I called the store and was told I wouldn't receive it until 2 weeks. I had sold my old bed. I didn't have a bed to sleep in and was told they couldn't send the new bed until 2 weeks. Happy me sleeping on the couch.

Char did a wonderful job in taking the time explaining everything to me with the process. Looking forward to receiving our new sofa. Thanks, Char. Coleen

Our salesperson, Jeffrey was the best. Wasn’t pushy at all and let us shop without following us around but was close enough if we had any questions or concerns he was available.

I’m so happy that me and my wife decided to wto Ashley furniture because it was the best thing we could have done.We saw a dining room set in there that fit our decor perfectly and so the salesman KJ was a awesome salesman he made it happen for us and now we are so happy because we had just got our home painted and for a beautiful exquisite set like this made it all better so thank you Ashlee furniture and our salesman KJ for everything that you’ve done for us, God bless

I found EXACTLY what I was looking for. My salesman John was extremely helpful and went above and beyond!! I will be back when I'm ready to buy more furniture. 5 stars

Ask for Anthony. He was great.

The salesperson was exceptional. He was very knowledgeable. We received a great deal. Very happy

It was my first time in an Ashley store and it was such a great experience. KJ greeted us at the door with a smile and a fantastic energy. He didn’t follow us around the store like other furniture stores. He would check on us but I never felt like I was being harassed. The store was very bright and cheery. We would up buying a sectional and the process was very easy. 10/10 experience.

Your sales staff were extremely knowledgeable and friendly. We laughed so much during our shopping experience. Kristen and Anthony were really good at their jobs. I walked out with Anthony trying his best to find me what I was looking for and Ashley assisting him. I walked out with more than I anticipated purchasing. Well done Ashley furniture store!😉 I will be back!😊

Nice affordable furniture and very helpful staff

My saleswoman , Zahara Bensouda was excellent! She was personable, knowledgeable and professional! I absolutely love the dining table, chairs and server I purchased! Overall I had a very good experience at Ashley Furniture!

It was good but was told if we didn’t use the protection plan we get that money back. When I read the fine print, it is NOT not cash back but rather a voucher towards a future purchase. I was lied to and don’t appreciate the misinformation.

John was amazing!!!! Kj was amazing as well very patient and helpful

Wonderful experience! Mr. Shipman was a delight to work with. We are very happy with our purchase.

Gerald was very friendly and made our shopping experience a pleasure. Thank you!

The Novi store location is horrible. I purchased a bedroom set . I had four deliveries and each time the furniture was damaged. I will never buy anything from this store again.

While no one greeted us when we entered. When I found Spencer he was great! Was very patient with my elderly mom who was buying furniture

Loved the experience here. Sales person Demetrio was very helpful and professional, gave good solid advice and helped me entire time even carrying the mattress (which I bought from here) outside to the car.

Very knowledgeable and friendly personnel. Jeffery was my salesman and he was awesome.

From the moment we walked into Ashley's, Gerald, our sales rep, was so friendly, helpful, and up front. He wasn't pushy at all and asked for assistance if he didn't have answers on some of the furniture we looked at. Jeffrey and Anthony also ended up helping us in the process and appreciated how helpful and responsive they were in getting back to us about questions we had. We visited 6 furniture stores after starting out at Ashley's and we ultimately decided to go with them because of how they treated us from the moment we walked in to after the purchase. I would highly recommend working with Gerald, Jeffery, or Anthony. Thanks for making the funiture buying experience pleasant and easy!

Jk and Anthony were very nice and answered all of our questions and were very helpful.

I was very surprised when I walked into the store. Very nice selection and quick delivery! But, KJ was the reason for my purchase. His knowledge and experience were spot on. Cant wait for my new furniture to arrive!!

Fantastic selection and great prices. The staff was super helpful and made the process a lot of fun!

Anthony was great to work with. First time customers- so we'll see once our furniture is delivered!

Kj was awesome

Excellent service by KJ worked with us to find us exactly what we wanted

Very knowledgeable, very friendly and very considerate. Love working with someone with a genuine smile, who enjoys their job. He spent time making sure we were getting what we wanted.

Sales representative (Kristin) is very friendly and highly professional, she gave us very straightforward and accurate price information and explained clearly the financing plan, delivery process, and extend protection plan in a quick and transparent manner. Thank you!

Friendly and professional salespeople. Totally recommend this place!

Very knowledgeable staff helped us find just the right mattresses for our needs.

KJ is the man! He made our experience so flawlesss! I really appreciate his salesmanship and understanding

Shar and KJ were very helpful

Ashley's furniture is great! Spencer was a great help!

Awesome Sales Lady Charissa Moss, very kind, helpful, and quick with entire process for our purchase @ Ashley furniture!!! Thank you!! Awesome same day pick up!!🤗🤗 Did not have to wait for my beautiful furniture !!

Nice sales person. Nobody met me at the door until I asked them who was up next. They were all just sitting in a line looking at us which was a little weird. Anyway, once we met her, she got right to work, helped us pick out what we needed, and we were on the way. She gave us a delivery date and the store text us with later delivery dates instead, but I don’t really care when we get it (some might though).

Prince is great! Very thorough and patient.

Our experience with Kellen Hampton at Ashley Furniture was excellent. Kellen was very polite, profressional, knowledgable and helpful. I would highly recommend Ashley Furniture and Kellen to anyone shopping for furniture.

Great service and excellent prices!

First time shopper and loved the store and the customer service was top-notch. Kellen was everything I would want in a furniture sales person!

Found exactly what we needed.

Char was amazing. Very patient and professional. She was not pushy which gave me an opportunity to look around without feeling pressured. All around great experience

Char was so awesome to work with! Very impressed with my experience and will buy from Ashley Furniture again!

Bravo! Fantastic job. We shopped 4 of your competitors and found that the quality of your furniture was top notch. We also like that the set we purchased was made in the USA. More important was the product knowledge and customer service we received from Charrisa Moss (furniture) and Kijana Roberts (mattress). As a former national Sales Director, I observed that both were keen on listening with just the right balance of salesmanship and towing the company line. Don’t take either of these employees for granted and give them a raise. Ashley is lucky to have them and don’t take that for granted.

We stopped in and didn’t feel pressure while speaking to Kristin. We told her we’d discuss and contact her. We contacted her a few days later and met up to place our order. Ashley seems like a great company with good customer service and great warranty. We will likely be customers for life!

Anthony was great...not pushy...gave us time to look. Bought sofa and 2 recliners. Thank you Anthony!!

Jeffrey Shifman was very helpful and knowledgeable. I would recommend him.

I went in just to look and saw what I wanted. Kj our Salemen was awesome and was able to answer all my questions. By Monday I knew it was the one. And with the help of Charrisa who made the sale and paperwork a breeze. I would shop here again

K J and Duncan were polite, helpful and professional. We hope the rest of this shopping experience goes as smoothly as ordering the furniture.

Had a great experience buying a new bed here. Kim, our sales rep, was very knowledgeable and helpful in walking us through the options. 2nd time buying furniture from this location and both time have been great.

Purchase process was fast and simple.

Great service!

Very pleasant Very helpful wonderful experience.

Not upfront about shipping cost

JJ was our sales person. He was polite, knowledgeable and very helpful! Thanks JJ

KJ was great to work with, very kind and pleasant, gave us a great deal with no pressure sales. We appreciated that. We would highly recommend Ashley and him particularly.

Ashley furniture will sell you on a protection plan that does not cover the structure of the furniture. I’ve had my sofa set for 3 years. Very lightly used. The structure of the couch has failed and Ashley and the third party insurance company refuses replacement or compensation. I do not recommend buying their furniture as it’s proven to be sub par and will break before you know it. Shame on a company to not back their furniture manufacturer. I will never recommend Ashley to any family or friends.

Excellent experience with Kristen. She was patient and thorough, great customer service and sence of humor

Kellen was great to work with. He was so patient! We walked around the entire store until I made my final decision. Thank you!

Kristen was AMAZING!! She let us do our thing and walk around, which was nice because some places will stalk you! She was available to answer questions and overall super friendly!!!

Kristen was great! She was pleasant and professional.

Jeff provided a great sales experience!

People buy from people not companys. After visiting many furniture in your immediate area. We brought from Prince and Ashley not because of price but your salesman was by far the most courteous and knowledgeable.

Fantastic service! Keelen was awesome-when you go in ask for him! Showed us exactly what we asked to see and made everything really easy!

I went to look for new lamps. Had no idea what I wanted just something fresh, my salesman gave me plenty of time to walk around and select a few. He did measurements on them for me and was a great great help. The ones I finally decided on are perfect for my house. I am so very happy to follow his advice and now once home they are perfect

Very helpful and accommodating.

Update: Ashley just delivered our order but in the wrong color so I refused it... they asked me to wait 24-48 hours but no one called. I called their 866 number and the recording says delivery is scheduled for 9/24 WHILE WE'RE ON VACATION and another 13 day delay. Update: Ashley just called to say our order will be 11 days late. I had to cancel Labor Day weekend plans to protect the original date but now it's rescheduled... disappointing! Demetrius was very knowledgeable and helpful.

This review is not meant for the local branch. The manager and the floor agent were actually very help and decent. I don't really write reviews but this is worth writing about. We had a dining table delivered and we paid to have it put together as well. The delivery guys did put it together and then they realized it has one leg shorter than the others, they tried to fix it but it did not work and they just left. I called customer support and someone answered, asked me to send pictures which I did and told me that I will have an answer by the end of the day. Well, I didn't. So I call again 2 days and they tell me that I will hear back in 48 hours. Again, I didn't hear back. So I call again 48 hours later and I am told that the person I spoke to never filed the claim. So the new agent offers to file it for me and asks me to send pictures again which I did. She again tells me that I should hear within 48 hours. A week later I call and apparently that agent again never filed the claim. Anyways they finally file and again I am told I will hear back within 48 hours. Again I don't. So I call a week later and I then I was kept on hold for like 15 minutes and I end up hanging up. So now I had this faulty table that wiggles and has chipped wood on the table top for almost a month. That's it. They have the worst customer support I have ever encountered.

Jeffrey was great to work with and pick out a couch for our basement.

HORRIBLE COMMUNICATION AND TIMING FROM ASHLEY FURNITURE.I ordered a bed set on July 4th, sales rep claimed it was all in stock and we agreed on delivery for July 26, two days prior to delivery. We get a call from them stating that the bedframe is currently on backorder for another two weeks. One day goes by they reach out to me via text and state that these are your Options for the new delivery date. I agree to a specific date. Now I got another phone call from Ashley furniture stating that the Bedframe is still on backorder. This is the second time they keep doing the bait and switch Telling me it’s ready for delivery and then canceling on me due to backorder. Do not reach out to me To confirm a drop off date only to text me two days prior and tell me that the delivery has to be canceled. This is very unprofessional and I am not happy as a customer UPDATE 8-16-25 The store refused to give me any sort of credit for the inconvenience. My delivery date was today and by the time the drivers showed up it was pouring rain outside. I didn’t want my furniture to get wet and it was delivered with no box or any sort of protection. It was damaged. I refused delivery and canceled my order. Two months of games! This company is very unprofessional and I will be contacting the BBB to file a complaint.

Very helpful sales people! Easy store to shop only negative had to get my lamp shipped!

Jeffrey was incredible at the Ashley store in Novi. So knowledgeable and helpful. He was there when we were ready, but not pushy at all. He took his time, explained our options, and was very patient. I am so happy with what I got! Thank you so much!

KJ very pleasant to do deal with and helpful

The experience was great! Spencer the sales person was very cordial and helpful. I appreciate the experience and the product purchased! Thanks

Zahra was awesome!! She listened to everything I said and we found the perfect sofa for me!!

employee was a huge help and very kind. they always make sure what you want is the most best decision you will never regret. of course i am very indecisive but they are extremely patient as well. and their selections are the best!

My sales person Zahra was extremely knowledgeable , friendly, and patient. I would definitely recommend her to my family and friends.

Spencer was awesome, very patient, kind, extremely knowledgeable and helped my grama and I pick out the perfect couch and love seat! The quality of Ashley is Top Tier! Highly Recommended! Ask for SPENCER!

It was a great experience. Our salesman Kellen, was just wonderful, from the initial phone call to the final sale, couldn't have done better. Recommend them highly. Sincerely, Allan Stahl.

Very helpful. Recommend Jeffrey Shifman at the NOVI store.

Bad

Look for KJ when you get here, awesome guy, helpful beyond words and just a nice guy. Good product for great prices, definitely recommend looking here before you choose anywhere else.

KJ was great to work with. Thanks, KJ.

Kellen and the staff were very personable and answered all my questions.

DO NOT ORDER WITH THEM! In the last six weeks I have had: - 3 trips to the store - 9 emails - 4 phone calls And still no furniture has arrived. Excused have included: - you paid in cash so we cant cancel - your items are out of stock (then why take our cash) - your items are didn’t schedule delivery yet (they didn’t tell me to) - your items are not scheduled for delivery - (yes they are- 4 times) - your items are out of stock again (no they’re not, I have an email that says they’re in stock from you from yesterday) - you didn’t sign this one form (you didn’t tell me to)

Jeffrey at the Novi store was our consultant. He was able to allow us the freedom to look at the pieces were discussing, form our own thoughts, and then stepped in to help us better realize the potential of the purchase we were making. We really liked a table on the show room floor. He made a recommendation about chairs (which were the same price point and wood finish). We were able to make a purchase that our bank account, our style, and our hearts could be happy with.

I purchased a sectional and a mattress from Ashley in Novi and Kijana Roberts was very helpful, he made good suggestions within my budget and didn't try to sell me unnecessary things. The manager he even came over and introduced himself.Everyone was very friendly. Very good experience.

Prince took his time w/ my elderly mom and I. We appreciate his time and patience

Good service and good deal.

Jeffrey was great helping me find the perfect chair. He was very pleasant and low key.

Very special people work there

My husband and I purchased our bedroom set in July 4, 2025 we had our schedule delivery on July 26, 2025. We got a call saying they need to reschedule TWO DAYS PIOR before delivery due to part of a bed frame to arrive at the warehouse. We rescheduled for aug 2,2025 now today AGAIN TWO DAYS PIOR BEFORE delivery we need. To reschedule due to the part of the bed frame still hasn’t arrive to the warehouse. BEFORE PURCHASING a bedset or anything the employee should let customers know about the delay. We were told it was in stock. Now I’m regretting on purchasing our bedset from here and just rather gone to Gardner white.

Beware! Don't buy unless you're 100%. They do not Allow you to return items. They do not verbally offer this information. I went into the store and found a table I liked and a week later it went on sale so I called in and bought the table over the phone. All of my documents were emailed to me. I only thought to check the pricing not to read the fine print, which is my fault . I just made the assumption because most places allow you to return if your not happy.. The table arrived and my chairs did not fit the way I expected, they straddle the legs of the table and don't fit 2 inside.. and there was also a bubble In the veneer. But I called in. I was told that I could not return any item excepted into my house. They offered to send someone To fix the veneer. I asked to talk to a supervisor and I've never been contacted. They never came to look at the veneer. I just received a phone call the next day saying they were going to send a new table again I asked for a supervisor again and they just fought me on the fact that they don't accept returns and a supervisor will not call you. Nice in the store but once you get your order that's about it.

Great service. KJ Roberts did great. He deserves a raise.

I had a WONDERFUL experience while shopping at Ashley (Novi, MI). My sales person Mr. Jeffrey Shifman was very patient, kind, relatable and Very Knowledgeable about each piece of furniture of my interest. I also met the store manager. Everyone was friendly! I’m glad I made the decision to shop Ashley Furniture Novi location and I won’t hesitate in recommending them to my friends and family.

Very helpful

Zara was really helpful and nice

Wonderful experience! They were very friendly and did a great job.

Zehra was very helpful and professional. Dale the manager was very professional and took care of the transaction. Highly recommend the store

KJ was awesome! He was extremely helpful and didn't hover, just popped in every once in a while to check in. Perfect experience buying furniture. Highly recommend asking for KJ!!

First time walking through a furniture store without a sales associate breathing down my neck the entire time. When I eventually DID need a sales associate, they were readily available, helpful, kind, and patient. It's very refreshing. Will be back, and I will recommend to friends and family.

Prince and everyone was so kind and helpful in getting the furniture I needed and even getting it loaded into my car.

My experience at Ashley Furniture in Novi was absolutely amazing!! This was due too a wonderful Sales rep. name Greg. This young man made sure I got what I wanted, which was a piece of art work for my office. Greg gave me service with a smile, he was attentive and not pushy. He was patient and understanding, just an all around amazing salesman. I also had the pleasure of receiving wonderful service from Mr. Dale, Greg's supervisor. These two gentlemen with all of the technology issues, made sure I had the most amazing service at Ashley Furniture. I would tell anyone if you're going to Ashley Furniture in Novi, be sure to ask for Greg or Mr. Dale. Thank Greg and Mr. Dale for making my experience so amazing!!! Ms. Marcia Holcomb

Very helpful and friendly love my new itens

KJ was a great man to deal with he has a great personality and was very helpful not pushy at all I highly recommend you stop in and see him. We will be back I'm sure

Kristin, hands down is a great saleswoman. She is very knowledgeable of the item(s). She was able to work with me regarding finance. Please, request her if you are in the store.

Spencer was excellent and helped us out with his knowledge and experience. We have tried 3 other furniture stores and non could compare to the help Spencer gave us.

Great experience. Nice selection and team was extremely friendly and professional. Definitely would return for future mattress or furniture needs.

Great experience at this furniture shop! We were warmly received and the staff KJ patiently helped us find the exact sofa we were looking for. Excellent customer service. I’ll definitely recommend this place to others and will come back again!

This was my first time coming into an Ashley store and I had a great experience! Your salesman were very knowledgeable. I came in asking about mattresses and the young man educated me on so much much regarding sleeping and comfort with choosing the right bed. We found one that will work for me as well. I will be back! 😊

Review for Ashley Furniture – Novi Zahra and Jeffrey were great! They took the time to really understand what I was looking for and made thoughtful recommendations based on my specific needs. Both were helpful, friendly, and professional throughout the entire process. I truly appreciated their attention and support.

The Novi store manager Chris was soooo rude and disrespectful. I had an issue with the transaction he didn’t offer any help or calling anyone to resolve it, my order is about $10000 worth —- carelessly all what he said to me with an attitude when you receive the mailing letter from the Ashley credit card bank just come back to try again—- have a nice day and he turned around and left, I felt like I’m not welcomed in this store, was terrible mistreating experience!

Jamie and Kellen provided the BEST service, great information and really took the time to explain everything about the furniture we are interested in purchasing. We have looked for a perfect couch for months and this was the best experience we've had so far. Thanks guys! When you visit - find these two!!

We had a great experience with Matthew at Ashley Furniture. He went above and beyond to work with us to configure the perfect sectional that would fit appropriately in our space. He was extremely personable and great to work with!

Spencer was great, very helpful and fun to talk to as well. Will update after we receive our furniture.

Pleasant , attentive and informative sales associate, answered all my questions regarding choosing a couch, explained everything. Only downside ,I’d thought they’d have bigger selection of colors. But I found one and love it!

I walked in described what I wanted and salesperson took me right over to it. He checked stock, gave me a price and told me when to expect delivery. I purchased the item, asked him for a card. He said he'd only been on the job a very short time and did not have any cards yet. He informed me his name was Spencer and wrote his name and number on my receipt. He was efficient, organized, helpful. The entire process took 20 minutes. Commendable. I will definitely deal with him in the future and give his name out. A 💎

Was very pleased with the service and knowledge thT both TK and Jamie had about the product. Was treated with respect and learned a lot from both of them.

Spencer was incredibly helpful and informative throughout the entire furniture-buying process. He answered all our questions with patience and expertise, making it an overall great experience. Highly recommend working with him!

The Ashley Furniture salesperson, Jamie Phillips was very professional and thorough throughout the kitchen table and chairs purchase. Will definitely seek out his assistance on future furniture needs.

I truly enjoyed visiting your store in Novi. No one was “hovering” while I was browsing the furniture. But most importantly : I loved to work with Taylor! She is a marvelous, knowledgeable and beautiful person, very friendly and funny to work with!

I liked how the store manager and Matthew came and welcomed us

Jeff is a wonderful salesperson . He knows all about the mattresses that I was interested in and he gave me lots of information and valuable tips for the care of our new purchase. He makes you feel comfortable and he is very kind. He’s our guy!!!!

Dimitrio and Taylor were fantastic! They made everything fast and easy with there extensive knowledge and customer service first approach.

Very helpful and knowledgeable. No high pressure sales.

Low pressure and very accommodating. Gave us the information we needed to make an informed decision. Checked store price versus internet price and gave us the lowest price on each item. Nicely done!

Salesperson KJ was excellent to work with and he was very helpful making it a pleasant experience!

Mat was the best salesmen out of all the furniture stores I visited. He was knowledgeable, engaging, especially helpful and a great listener.

Dimitrio was an excellent salesperson and worked really hard to make my shopping experience pleasant. I have however had many many problems with previous experiences with Ashley!

Everyone was so friendly.

Our sales agent, Jeffrey Shifman is awesome. Knows his stuff inside and out and always manages to find more savings then we anticipate. We've been there several times and always ask for him. Great people make great experiences.

The furniture we purchased was fine. It is extremely aggravating that the store telephone number is not listed and you call the main number and have to listen to all these recordings, when all I wanted to know from the store was to verify the piece of furniture was their for pick up before I traveled there.

Very happy with the attention and knowledge of products we received from Dimitrio at the Novi store. Thanks for helping us pick out a new mattress 🤗

We bought a leather sectional along with a cocktail table and a king size bedroom set. The salesman gave us a great price.

Between the sales rep Zahra and Store Mangers Dale, Jaime, and Chris they were a great help and advisors. Would recommend all!

Absolutely awful expirence with Ashley Furniture. I received the right sofa today after multiple errors with the order and delivery over the past month. This was a very disappointing experience, and I have been telling friends and family to avoid Ashley. I wish I'd of gone elsewhere.

Excellent experience. The sale representative was very friendly and professionally knowledgeable of merchandise purchase.

Dude was great. We knew what we wanted he knew what we would like. Literally in and out (after testing a few mattresses ofc). Twas great dude hooked us up I’m so excited for my delivery.

Our sales person was like family. A wonderful experience. Plus it's AMERICAN MADE!

Kristen did a great job helping us pick out our furniture. She was knowledgeable and wasn’t pushy. We appreciated her assistance. We were very pleased with the selection and loved that we would get our order in a timely fashion. We will be back.

Excellent!! Kristin was very nice and very knowledgeable! And not pushy!

The delivery was as expected, the drivers were helpful, courteous and took all the trash with them. They were about 15 minutes late but apologized for that.

KJ was an excellent salesperson and was very attentive to my mom and her needs.

Great as usual

Terrible experience. Spent nearly $400 on a sideboard. The product arrived with significant damage. The furniture itself was terrible quality. Within a day it was peeling, chipping, and bubbling off the particleboard. Spent a very long time on the phone with customer service and still do not have a resolution.

My salesman, Jeffrey, no pressure, one stop shop, could not have gone smoother

Prince was very helpful in finding us what we wanted and then gave us a great deal!

KJ Roberts was excellent to deal with.

Acknowledge by no one, helped by no one, I'll try a different furniture store

Working with Sam was all my pleasure. I look forward to the delivery of my furniture.

Jamie was very helpful, listened to us, and found us exactly what we wanted.

Absolutely worst experience with furniture purchase and very disappointed at lack of respect or understanding by store asst. manager Chris B. Purchase was over $5K leather power sectional,found out at delivery no power spliter cord available lied to by salesman,never told set discontinued ! Was told by service "you" can buy 1 on Amazon.. what !! Delivery dropped 2 pieces at my doorstep ripping the leather, bending metal brackets, scuffed up leather etc. Then was told by warehouse manager Alex 2 to 3 months (if they can find the pieces of furniture) to replace damaged pieces (after waiting 5 weeks already) went to store to talk with manager (Chris)..what a cold hearted condescending person, never even apologized didn't show any care or customer service just wanted to debate or not hear anything very rude, excuses is all we got, salesman not from my store, what do you want from me, where you headed with this, just showed no sense of care for customer follow up...returned all furniture back on delivery truck/canceled order. Never ever stepping foot in any Ashley store

Are experience with our order has been terrible. The day we purchased May 1 2025 everything is in stock due to carpet being put into the bedroom we called to schedule 1 1/2 weeks after purchase and told us not everything was available should be in May 29. So a June 5 delivery was scheduled. 2 days before the schedule date we received a text stating we will receive a text with a 3 hour arrival time. By 1 still no text I called the store and was told there is no delivery scheduled. They looked up the order and still not all of my order is available. This is not acceptable to me on any level. The lack of communication within the store and the customer is terrible. Told I would get a call back and never did. This is not a small $ amount order. Now told June 26. I will be looking elsewhere

My first experience at Ashley 's, and I sincerely loved it, and making plans to return. The help was wonderful. My store clerk was new, but you really couldn't tell, very sweet and helpful. Thank you all!

Prince was knowledgeable and very helpful

Great furniture at an affordable price

Prince is very professional and very patient…

This company sells very cheap quality furniture every item I got from them had damage to it, no wonder they have final sale to all furniture you buy whether on sale or new and they refuse to exchange even though you send pictures and videos. Their excuse they have to send a tech first who are unable to fix anything.

Prince, our salesman, was fantastic. Excellent customer service.

Kristin was fantastic!!

I went in not sure, but sales Person Zahra was new but did not mine finding answers to my question ,was patience, beautiful personality, I make choice with her. We gave compliments to store regarding her performance today . Keep training her she good for store.

Jeffrey was terrific. Extremely knowledgeable, pleasant and professional.

Very good service, Prince was knowledgeable and patient. I will recommend Ashley

Our salesperson was knowledgeable regarding our questions. He was also patient with us, no rushing to sell us something which we appreciated. We hope the delivery process goes just as smoothly.

Char was personable, knowledgeable and made buying our furniture easy and painless.

Very good customer service. I am a repeat customer.

Customer service was great and they matched the lower price we found on the web.

Matt was quite helpful

Store in Novi had a number of options. Good service. Delivery and setup was great. Guys were professional, quick, and did a great job getting everything in place.

KJ is the best!!

Salesperson was very nice and knowledgeable. Not at all pushy. Bought a hybrid mattress. Very comfortable and competitive price.

Dimitri o Beltran was a great help on phone an in store

Char the customer representative was great

Matthew is a great guy and easy to work with. Explained all the options clearly and spent the time walking me through the store.

My wife & I had an extremely pleasant & positive experience! K.L. is an excellent salesman! He was patient, supportive & professional!

Jamie was awesome! Very patient and willing to show us the couch we love!!! He showed us MULTIPLE colors😃. The whole Ashley staff is awesome. I walked in there and everyone checked up on me like I was family. Chris is awesome he was checking in our experience at Ashley’s. Those guys are the main reason I shop ONLY at Ashley Novi.

My salesperson, Jamie is top-level! I've NEVER experienced this level of customer care at any other furniture store. He took his time to make sure that I was satisfied with my purchase BEFORE I spent my money and walked out of the store. If you want high quality service, customer care, professionalism, and expertise, he is the person to see! I will continue to make my future purchases with Jamie.

Met and exceeded my expectations

We’ve worked with Jeffrey numerous times over the past 4 years. We’ve always had excellent service both in the store and upon delivery/assembly. Highly recommend!

Jeffrey is incredibly helpful and patient. Thank you!

Gave on-line pricing and we saved $200!

Our salesman was very helpful respectful and listened to our wants and comments. Good experience. We have had Ashley furniture before, and have found them to be quality and long lasting.

I went into Ashley Novi looking for a recliner. After talking to Kristin and Mike for a while, I ended up walking out with an adjustable base for my bed that I didn’t know I needed. They were wonderful, explaining all of the ways it would benefit my sleep. Kudos to them.

Good

Very pleasant experience. I picked out an apartment full of furniture in a few hours with lots to choose from and helpful sales people without pressure.

Great service, would definitely shop here again

Char and Kristin were both very nice and helpful, to make the shopping experience a delight, I will let everyone know!

I am not happy with Ashley’s customer service. This is about a piece of furniture I ordered, and paid in full. At the time of my purchase I was told it was on back order. I kept calling in periodically to follow up on when it could be scheduled for delivery. The last time I called I was told, “oh that item has been discontinued.” I never received any notice of this, not a call, text or email. It took my initiation to call the he store, that I was finally notified. I think that was terrible customer service. Not I guess I’ll have to keep following up as to when I can expect full reimbursement. I am a very dissatisfied customer.

KJ was a great presto deal with, highly recommend!

The salesman added product protection without clearly explaining it or asking directly, and misled us about when it would be delivered.

Jeffrey Shifman was amazing!! I am loving my furniture from your store!

The store had the 2 items that we were looking for and delivery only 3 days later. The salesman was great and patient with us.

Gentlemen were superb. The placed my sectional and bedroom furniture exactly where I wanted it. Excellent delivery. However the box springs were not delivered w the mattress. I hope they will arrive shortly.

I wanna give Ashley a 5 star but the overall customer service has been meh and I am being frustrated at this point. 1. I literally can’t get into contact with the store directly which in itself is annoying. 2. I ordered a sofa it was too big and couldn’t fit through my door and had to send it back and get something else. I had to physically go to the store and get everything sorted out. Only to have to wait 2 more weeks until I could actually get my sofa. Only for it to be delivered and the delivery people tare a hole in my dust cover at the bottom. They made notes and said someone would call me. The call never came. I had to call and get everything sorted out only to find that someone had removed my 5 year extended warranty and there is no way for it to be put back on. At this point I’m beyond pissed because who said to do that. That instruction was never given to any sales person. So I finally get someone to say oh the techs will be out to fix your sofa only for them to send me the dust cover in the mail. Like am I expected to fix it myself? I was told by customer service that someone would call me to schedule having it fixed that was 2 weeks ago I have not gotten a call at all not even an email. I have spoken several time with my sales person Matt who has tired to be helpful but there hasn’t been any follow up with my situation and short of going back to the store for a third time and actually speaking to someone I’m not sure what to do. Needless to say I’m extremely disappointed in the service I have received with Ashley and I’m not sure I will use them Again for my furniture needs.

We were very pleased with the service we got From KJ. He was friendly, but didn’t hover. We found exactly what we were looking for quickly, at a price we could afford

Great service, Brayhan and his team member was professional, polite and very quick in setting up my new furniture

It was a great experience with Mathew , Mathew is the best! Best customer service, very cool and friendly.

Excellent sales person Jamie . Explained made it easier to make the buying decision.

Friendly and efficient staff.

The two young men who delivered the table and chairs were very pleasant and nice to chat with. Cleaned up the area of packaging and explained everything:)

Your Delivery service was the best I have ever experience. I loved the tracking application as it allowed me to ensure I was ready for the delivery. In addition, the drivers were extremely polite and efficient. Thank you for making this a great experience.

Jeffery does a great job, very kind very informative. Prices are great.

They didn't call me until me. They had to reschedule for my furniture. They would not give me a refund. Because they messed up so I will not shop there anymore. And they attacked me at the door wouldn't Let me walk in to figure out what I wanted We'll not shop there anymore

From my trusted sales advisor, to the customer service rep snd the delivery team my interaction was excellent. Hat’s off to everyone for making my experience great.

Very knowledgeable and polite, great service.

Great salesPrince ... He gets a A+. Honest and trustworthy person

Kristin was very helpful and knowledgeable. Ashley furniture has very well made and affordable furniture.

First of all I couldn't get a salesperson to assist me, the manager assisted me. He directed me to a salesman who was helping too many people at once. I tried calling the store several times but every thing is AI. There was confusion with my delivery my salesperson had put an item I took with me, as a delivery I guess, he won't respond. The delivery men wanted me to take pictures of items I purchased at the store and brought home with me, that was confusing. I wanted to purchase an additional item but it had a separate delivery charge, the sales person said text him if I decided to get it, I did the next day that was 12 days ago he still has not responded. The pillows were brought from the store but I guess they were also on delivery.

Our sales rep was very knowledgeable and steered us to the right mattress and base.

We spent a couple of days searching for a mattress to replace ours that had finally broke down. Kristen Was our sales person and she was excellent she was honest knowledgeable and made my husband and myself both feel very comfortable

The furniture pieces come invariably nicked and scratched and covered in dust. Scheduling is a hassle- you schedule it and make sure things are in stock at the store, then they keep changing the schedule and delaying, delaying, delaying at the last minute. A real nuisance.

Everyone was helpful and polite. Jeffrey and Chris were outstanding. The delivery was great too!!! Goodbye Gardner White!!!

I was referred to Ashley by several people who stated they had good quality furniture. They made my experience very easy. Delivery was right on time, down to the minute. The salesman in the store was knowledgeable and the delivery guys were sharp, and on point. I'd recommend them to anyone.

Staff did not hassle me, they were helpful, and they did not try to sell me anything I did not want.

Kind, friendly, resnable, professional!! 6 out of 5 star

Sales gentlemen were extremely friendly and helpful! (Dimitrio and Kijana!) I was able to finally choose a mattress and coffee + end table. Really appreciated the relaxed, no pressure approach.

Recently went in just to get an idea on what mattress were available and pricing. Explained to sales associate that we just started looking, weren’t planning on purchasing. She was so pushy wouldn’t take no for an answer. Didn’t show us a range of options only most expensive. We got pressured into buying and felt terrible after leaving the store. Will likely be cancelling the order since we didn’t feel like we got all the options nor really got to think it through.

Customer service experience was great. Professional yet full of humor and extremely helpful. The table that I wanted was not in store, but my sales representative looked it up and I am anticipating delivery on the 23rd of April.

The sales person’s very polite good customer service

Found our perfect dining table furniture at Ashley and Prince made it very easy for us! He is a great person work with and helped us to get the best deal!

Found great chairs for my dining room.

The sales representative was very nice and helpful, didn't pick up the furniture yet, have to wait to come to the warehouse, will put my input once I get it and bring it home, but overall it was a good and smooth transaction

Prince was very helpful at the Novi location! I’m so excited!

We’ve had Jeffery for two sales now and it’s been perfect each time! Already deciding what we should buy next!

Dimitrio was my sales rep and he was personable, listened to what I wanted and didn’t try to upsell me. He was honest about the protection plan I purchased with my sofa and was extremely friendly! I’m so excited to get my new sofa. I will upload photos once it’s delivered! Update!! As promised, here’s a photo of my beloved sofa that I am absolutely obsessed with 💕

Staff listened to what I wanted. Staff found found item closed what I could see Delivery staff were wonderful know they needed to how to handle with setting up and last be very important kind and courtesy. Thank you

Jeff was very helpful and knowledgeable about what we were wanting. He was very personable and great to talk with.

Absolutely wonderful customer service. Prince was extremely helpful and so was his manager Chris. Happy

We purchased a beautiful 5 piece living room set for 1600! The delivery men were also friendly and professional.

Shopping at Ashley was great they had everything I needed and great prices, too.

Great people to deal with In the store

Great help! Store manger and Clarrisa were awesome. I plan to be a loyal customer because of these two.

We just purchased a beautiful kitchen dining set. And he even beat the on line price! Ashley furniture my new go to! Thank you so much K.J.

The salesman that helped me initially was very nice and helpful. First day on the job for him. I'm very sorry, I don't remember his name. KJ (mattress sales)was very friendly, knowledgeable and helpful.

Great white glove service and arrived when they said 😀 👍

Prince was sales person and from the moment he greeted me, he had wonderful customer service! He was willing to inquire about all the things I needed and answer all my questions!

The sales person was very friendly and helpful

Excellent offer, Jimmie helped us to decided very well, showed us all the features. The team showed interest in our interest. Thank you!

My experience in the store was great. KJ Roberts was my salesperson and he was wonderful to work with. Very knowledgeable, very nice, very helpful and VERY patient. I haven't had my delivery yet. Hopefully that goes as well as the purchase experience.

Prompt understanding, and covered all our furniture needs.

Excellent service

My experience was Awesome thanks to my Sales Representative, who was most courteous and professional. This was my first visit to Ashley Furniture and certainly not my last😃😃😃

Jeffrey was exceptional. He was patient and extremely knowledgeable. Thank you for your professionalism. Looking forward to all my new furniture!

Flawless customer service!! From the beginning I felt welcome and confortable. They really know their products and will make all effort to get you the best within your budget!!

The salesman were very helpful and seemed to know, after we told him what we were looking for and our situation at home, the right fit.

Service was awesome, KJ was professional, kind and courteous. I will definitely return and encourage my friends to shop

Kristen was very helpful with us choosing our furniture, highly recommend her. Great customer service.

Jeffrey in the store was helpful and knowledgeable without being pushy. When I went to the warehouse the lady who was at the desk acted as though I were an inconvenience. When I opened the wrapping that covered the furniture I found that 2 pieces were damaged. I had hoped to be able to immediately exchange them unfortunately I have to wait to hear from a technician. Not ideal. I would give Jeffrey 10 stars however this covers the entire experience.

KJ did a wonderful job, his knowledge of the pieces we were buying was remarkable. He checked all the boxes

0 stars. A very frustrating experience! Poor customer service when I needed to exchange an item. My wife and I had planned on purchasing an entire living room set within month but canceled order on current dining set and will never return due to no care to correct purchase issue. Very dissatisfied customer!

Our sales lady was awesome

Jaime, gave us a great experience and information while we were shopping. He never pressured us but was there to explain everything. He’s such a great person with a great personality! What a valuable asset Jaime is to your company.

The staff were knowledgeable and very attentive.

Jeff was very helpful and was not an overly aggressive sales person

Great customer service. Char the sales associate and Tamika the manager was great and very helpful.

Great experience! KJ Roberts was the best!

We were told our furniture would be delivered in 2-3 weeks. The first piece arrived in eight weeks and we were not told the second piece was not being delivered that day. I had to call multiple times to get a status and was repeatedly given much earlier dates and promises to get it deliver quickly. Well, it too another nine weeks to get here. Finally have my full order after 17 weeks. Nothing but misleading stories and outright lies. I will never shop here again.

Outstanding experience. Ren is a great salesperson!!!!

Beautiful furniture, a ton of options. Prices in multiple ranges. And Jeffrey was our salesman and was wonderful. Even offered to help me online since I needed to measure things first.

My Salesman Christopher Berghuis was great, took my order, arranged delivery. Very professional and efficient. Now waiting for delivery in a few days.

Delivery two men’s blocks my driveway for so long I asked them why they blocked my driveway and one guy told other guy don’t even respond to her I was late for my work they should park there truck sideways they don’t even have respect for other people they shouldn’t be allowed to drive with bad attitude they don’t even said sorry I would never shop Ashley store they need to train them better than that

Sales team was great. Everyone we met was very friendly and helpful. “Char” assisted us and she was a delight to work with. Overall a great experience today. We will definitely return in the future.

KJ was very helpful with our leather Living Room set purchase. Very happy with the sale price and experience. Delivery expected in 2 weeks.

It was nice walking into the store and not being assaulted by a sales person. When approached it was very welcoming. KJ Robert's our sales person was great.

Beautiful store with very knowledgeable, professional, helpful team.

Prince was great!

Staff have been pleasant and helpful in store. As a repeat customer with a lot of questions, I’ve been shown patience and understanding. Customer service issues (including billing) have been handled quickly and professionally. Delivery was easy and the guys doing the set up were pleasant and efficient.recently I worked primarily with KJ and am happy with the service and purchase.

Its was worst experience till now,I heared from many friends liked never accept partially delivery from Ashley because after partially delivery they doesn’t care about your order so same happen with us we order our dinning table around 28 dec 2024 they promise to delivered around 17th January 2025 but they delayed and delivered at my palace 29th January with wrong mounting plates so they can’t assembled same time and we talk customer support they said we can palaces new mounting plates according to your order after that we can assembled. so we thinking alots because it’s become for us partially delivery because chairs and bench completed but table not completed we thinking it’s ok within few weeks they completed table also but after 3 weeks we received mounting plates but we Are only full responsible for tracking order received order they doesn’t care or track anything after delivery of plates I again contact with customer care for assembling they said they having someone technician after 1or 2week for your place I said I paid more than $350 for assembling only it’s my mistake better I can hire someone from outside and assembled my table why I m waiting for you guys they said we are 3rd party we can’t do anything’s except sending technician after 1or 2weeks so we wait at point we also not having any option then technician come after 1week and said I can’t assembled your table because I m having different kind of technician it’s required 2mens support so you need to schedule next appointment with 2 men’s so I said okay when your staff booked you (technician) they can also see whole process in system what going in my order then how they can assign you why they sending wrong person again I called scheduling team they again said I can’t do anything we are 3rd party only do next appointment after 1week for you so till now my order still incomplete. So I m now too frustrated with my order I never wants to go there even buying single spoon from Ashley novi center they doesn’t care customer time,money,Oder or anything’s very worst experience.

Kristin M was very knowledgeable and helpful in our decision making while shopping for a bedroom set. She has a great personality and is a strong asset to the store. If we return to Ashley Furniture for future purchases, we will be sure to ask for Kristin!

It was our first time shopping in this store. We had a great experience- Char was fantastic!! Thank you!!!

A great experience and Chris was awesome. We will definitely be back

Shar, our sales person was very knowledgeable and helpful. A pleasure to deal with.

Our sales person was professional, while being knowledgeable and comforting. The sales person knew where to goes and completely understood our needs and expectations.

I would never recommend anyone to buy from Ashley. Dealing with warranty claims is a big headache, the quality doesn’t meet the expection they’re dragging their feet instead of actually helping.

Excellent experience. Great variety of furniture. KJ was the best, answered all questions, knew his product.

My salesperson, Kristin was amazing.

I ordered a dining table and chairs from Ashley Furniture on January 1st, assisted by a salesperson named Prince. We specifically needed the table by early January, and he assured us it would be delivered by January 10. However, that date came and went with no delivery. When I called Ashley, Prince denied ever promising that date, even though my receipt clearly stated the scheduled delivery. I then had to reschedule the delivery myself through the Ashley bot, which was strange considering I had purchased the table in-store. Since we found different chairs we liked better from Ashley’s online store, I canceled the original chairs and ordered a new set online. The online chairs arrived within a week, but getting a refund for the canceled chairs became another nightmare. The table itself was delayed over and over again: • Mid-January – No delivery. I was told it wasn’t in the warehouse. • End of January – Again, no delivery. • February 10 – No delivery. • End of February – Rescheduled again. • Early March – Rescheduled again without informing me. • March 10 – I only found out about this new date when I went to the store to complain. At no point did they bother informing me of the delays—I had to keep chasing them down. The worst part? It took over a month and a half and 5-6 calls to get my refund for the canceled chairs. Ashley kept telling me they wouldn’t process the refund until the table was delivered, which makes no sense. After escalating the issue multiple times, I finally got my money back. Had I known the table was never actually in stock, I never would have purchased it. The in-store experience was filled with misleading sales tactics and empty promises. If you’re considering buying from Ashley, order online instead. At least then you’ll have accurate stock information and better customer service

Our experience with Ashley’s was excellent. Our floor salesman KJ Roberts was knowledgeable, kind and thorough. I was really impressed with the communication of our bedroom dressers delivery. We were able to track the truck and they arrived just as promised. They had like 15 stops that day that we knew of so kudos to their efficiency. Tommy the driver and his men were careful but quick and efficient. We love the quality and style of our 2 dressers and would highly recommend them to you.

My sales representative was very nice and helpful. Advised me on some other projects I had mentioned.

Matthew was very helpful in helping us purchase the right couch and loveseat.

The sales team did not hover but was there to answer any and all questions knowledge of quality of fabric and dimensions. Overall experience was good compared to our first experience.

Our experience at Ashley Furniture was great. Prince was friendly and knowledgeable. We’re excited to receive our new table and chairs.

The sales people didn’t follow you around the store. Prince was my salesman and was wonderful

I enjoyed shopping at Ashley's Hakim was a great salesman

I worked with Prince to buy a couch and he was absolutely wonderful!

Jeff helped us immensely. Outstanding service.

Our sales person was amazing! Jeffery was extremely helpful and thorough That’s why I bought from Ashley Furniture!

Staff was great. Prices were great to

Greg and Jeff were great to work with, and really helped me find the right set for my needs.

great sales person very knowledgeable

Chris was very helpful and got us an amazing deal on our new patio furniture. We will definitely be back in the future. A+ service!!

KJ was awesome, very understand, knowledgeable, and professional. Definitely will be back for my future needs.

Everything was great. Chris was a very accommodating sales person.

The sales representative was very helpful. I believe my sister will be very comfortable sleeping on the new bed.

Christopher was a pleasure to deal with. Very personable and helpful picking out a couch.

This would be 0 stars if I could! I bought a power base and new mattress and was told that it would fit and be Inhered to on existing bed frame with no issue. It was delivered yesterday and the tech that put it on failed to mention that the current slates were not spaced correctly for the base to work. He told us everything was good. I tested the power function that worked. Asked the installer if there was anything I should know he said no and took a picture of the installed and left. 15 minutes later my husband sat on the bed and the pedals on the slats slid off and come off. When I looked the power base clearly does not fit on my current frame. I called Ashley's immediately (20 minutes after the driver left) and they are refusing to refund us. I have had to make 5 phone calls in less then 24 hrs to get any response. I am still waiting on a manager return call. There is no way the installer didn't know this would not work!

Excellent service for KG.

Person for our needs. Salesperson (KJ) was knowledgeable and pleasant.

Our salesperson was very patient let us roam through the store and when we had a question she had the answer.

First time buying furniture. Hakeem and Kristen did a great job showing us the store and helping me figure out what makes sense given the floor layout for my apartment. I had a great experience

Excellent service and products. I have been using Ashley's furniture for more than 30 years.

This isn’t a knock on this store at all, it’s on Ashley as a whole. I will never buy anything from Ashley again. Their delivery is a complete disaster and they waste your time! Also, they don’t allow for reviews on Google Or Facebook, there is a reason for that- check yelp before you buy anything! Update: I called the very number below and they couldn't help, no one seems to know what's going on and now they have cancelled the rest of my order! What a disaster. FYI, also trying to charge me $400 delivery fee for the $350 ottoman they delivered without everything else and they can't get back to me for 72 hours. I was about to furnish an entire place and I will NEVER buy anything from here again and will make sure people know not to!

I had a great experience. My salesman's name was Jeffrey. He was great, informative but not pushy!

Purchased $4500.00 for 1 loveseat, recliner and queen size bed. Bed was delivered with manufacturer defect for bed. Bed has a 5-10 degree lean before installing mattress. The love seat and chair fabric do not match at all. Store was MIA regarding any help resolving issue. Not a happy choice in the store. Buyer be ware. Customer service isn't always a retail store mantra. Good Luck.

K J was very helpful and knowledgeable

I would never shop here, got half my stuff delivered over a year ago and it’s missing one part of a whole bed frame. The stores says they sent it all when clearly they didn’t. I’m missing a whole side board to a bed. Terrible company and customer service.

Very friendly staff.

Ren helped my sisters and I get a super amazing sectional and love seat on the 8th and was so helpful and kind. They deserve a raise for real. Thank you again!

The sales person didn’t tell us that Furniture was not returnable or exchangeable. And the sofa and chair don’t look great together. I wouldn’t have purchased them together. Had I known that there was no exchanges. I’m really disappointed in the salesman

Kristin, our salesperson, fully understood our needs and walked us through the buying cycle. She applied the 3Ps: professional, personal and patience that allowed us to process our buying needs/wants that resulted in a shopper converting to becoming a buyer. We are very happy with our decision. Kristin is an asset of Ashley Store and should be recognized as such! Kudos to Kristin!

Staff was quick with assisting us pick out the furniture we were looking for and very helpful through the entire process.

My experience was amazing. The Novi store is so professional, kind and patient . I knew I would be purchasing my furniture there. I was very pleased with my purchase. And it was nice to see that there was a lot of furniture to choose from . Prince was so wonderful. He did everything to make sure I got what I truly wanted. There was another gentleman who worked in bedding. They both wanted me to get what I wanted and with my budget. Thank you so much from a very happy and grateful forever customer. I highly recommend the Novi store. You will not be disappointed. It’s so nice to see people who really love their jobs And it shows. Thank you

Great selection & service. Thank you Prince

Super helpful & friendly! Would definitely recommend to others looking to buy furniture.

Very professional. Reasonably priced. Overall great experience.

Selection and staff are great. No pressure sales every time.

KJ worked hard to find us the sofa, love seat & recliner we liked. I liked the fact that he did not try to sell me something I would not be happy with.

Our experience was great! The staff was super attentive. They had good recommendations and took us right where we needed to go. They also have a great extra warranty plan.

Char was absolutely great! Very friendly and knowledgeable in finding us what we needed and more. Thank you Char!!

The vases look great in my family room. Thanks Charissa for the great deal!

Went in the other day just to look at recliners, not looking to buy yet. We were immediately greeted by Ren, who was so friendly, professional, knowledgeable, and with above and beyond to show us options that matched what we wanted. She took the time to truly figure out what we liked. Although we weren't quite ready to buy yet, Ren did not make us feel pressured, and gave their business card for when we were ready. Overall a great experience. I feel much more comfortable and confident shopping at a store like this, with outstanding customer service. Thanks Ren for such a great experience!

This was my and my husband's first brand-new furniture purchase in the 5 years we've been married, and we were taken excellent care of by our Rep Krystalyn! She showed us the items in our budget, helped us look around and chat about the different qualities we wanted in a couch and was very knowledgeable about the different products. We ended up getting a gorgeous green sofa and loveseat and I can't wait to pick it up tomorrow!!! Thank you Krystalyn!

I was looking for a table with 6 chairs and found exactly what I wanted

KJ, our sales associate, was so helpful and knowledgeable. He explained all our options in regards to color and style. Beautiful store with an abundance of options and styles.

Salesman KJ was very helpful without putting any pressure on us and helped us find the exact table we were looking for

Our sales person was very helpful. We purchased sofas for both Farmington Hills and Louisiana.

It was a blessing to have Prince as our sales person. He is very knowledgeable and very thorough.

KJ immediately came up to me and asked what I was looking for. He was engaging and helpful. Came up with some configurations and options. He was professional and friendly. Overall a very positive experience!!

We were looking for a sectional sofa and decided to try Ashley furniture in Novi, Michigan. The store is clean and bright with a lot of selection. The staff are personable and have an upbeat attitude. Upon arriving at the store we were greeted by Jefferey who was very pleasant and informative. Jefferey listened to our needs and directed us to everything we were looking for. He let us shop on our own and checked in often to see if he could be of assistance and asked how we were doing. Never did we feel pressured to make a purchase which was so nice. Jefferey asked what how our home is decorated so that he could get an idea of what type of sofa would be best. It was like having our own personal interior decorator. I would highly recommend this store and Jefferey for your furniture needs. A+

Friendly and accommodating service

I love Ashley Furniture in Novi! We live Downriver and drove all the way to this particular location because we liked the staff so much. We had such a amazing experience the first time we went that we went back a second time to get a few more things and ask some questions. The staff that works here are friendly and helpful but not pushy. They get your feedback show you some options and leave you alone to look and decide. They made us feel like family and the experience was so refreshing. I also love their quality of furniture and selection!

Jamie was so helpful, patient and knowledgeable!! Any future purchases we make will go through Jamie and no one else. He went above and beyond with every single aspect of our purchase. My husband and I both thoroughly enjoyed Jamie.

I cannot say enough good things about our experience at Ashley Furniture! From the moment we walked in, we were greeted with warm smiles and a welcoming atmosphere, but the real star of the day was KJ, the sales representative who assisted us. KJ went above and beyond to make our shopping experience exceptional. He didn’t just try to sell us furniture—he genuinely listened to our needs, preferences, and budget. We were looking to furnish our living room, and KJ took the time to walk us through multiple options, explaining the features, materials, and quality of each piece in a way that made us feel confident in our choices. What really stood out was KJ’s attention to detail. He helped us visualize how the furniture would fit in our space, even recommending colors and designs that complemented our style. He wasn’t pushy at all, which is rare these days. Instead, he made the process collaborative and stress-free. KJ also went the extra mile by checking inventory for us and ensuring we could get everything delivered on our preferred date. When we had questions about financing options, he explained everything clearly and made the process seamless. The level of professionalism, knowledge, and care KJ displayed was truly outstanding. Thanks to him, we walked away with beautiful, high-quality furniture and a smile on our faces. We will absolutely be returning to Ashley Furniture for future purchases, and we highly recommend asking for KJ if you want top-notch service. Thank you, KJ, and the entire Ashley Furniture team, for making our experience unforgettable!

The Staff at Ashley furniture was awesome and so helpful! I loved the fact where you were not jumped by employees the minute you walked in. There was no pressure or hassle. Kurt did an amazing job helping us out! They def went above and beyond! Can’t wait to get our furniture!

Great Service from Mike. Did a great job explaining and giving me space to look. Well done.

Great store and excellent staff. This is the second time I have shopped here, with sales person, Ren. Both times were smooth and Ren was very polite and professional. I will definitely stick with Ren at Ashley in Novi for all my future furniture needs. KJ was great too helping Ren and I with a mattress choice.

Nice

Jeffery was very helpful. Made my purchase of a bedroom set quick and easy.

Experience was great! Jeff and Char took great care of us.

Ren was very helpful, professional and easy to work with! Find her when you go to Ashley’s in Novi!!

A large selection we were searching for high top dinette set and our salesman Jeffrey was so helpful and knowledgeable! Looking forward to receiving our purchase!

(Translated by Google) I love it 💖😍 (Original) Me encanta 💖😍

Ali was fantastic to work with. He found lots of great deals for me.

Love ashley

Excellent customer service! Beautiful furniture store, lovely, exceptional staff. Will definitely do more business with them, soon.

This store is a bunch of scam artist be careful! I had 3 month financing And they took ridiculously high payments. The bright side was is my furniture was paid off in six weeks as opposed to three months financing I signed up for . The bad part was I was depending on the three months to pay off the furniture and expecting smaller payments and it sent my finances into a tailspin . Thank you Ashley for continuing to fail to respond and when you do you lie to me and saying you were going to fix the problem. Your customer service is absolutely horrible. You never fix the problem, and you continued to take money out of my account even after my purchase was paid off ! So now I am paying money to them after the purchase is paid for, and there is not anything my bank can do without me completely closing my entire account, causing myself more pain and suffering! I suggest going next-door to White or a different Ashley store!

We went into this store and no one greeted us. To make matters worse I’m part of an interracial couple and the white salesman focused on the white customer in front of us. After we had circled half the store I decided to go find someone to help us. To my surprise the white salesman with blond hair from the entrance had gone and found a black salesman to come and meet and help us. I was mortified that this behavior is still happening in this world today. Walked right past me and never even spoke to me. It was hard to watch this blatant racism in front of me. My decision to buy anything from Ashley Furniture has definitely changed. What a disappointment!

Every thing okay, Thank you

KJ was fantastic and very attentive to detail. He was extremely knowledgeable and eager to help me. Great overall experience.

Kristen is a hoot! We loved her personality! She is very knowledgeable about the different products and was very helpful at pointing out products we might not otherwise have looked at. I would definitely work with her again!

Clean and very nice staff

Good all round experience, but it seamed the pricing varied from on pricing which i didn’t like. If you have sales on line you should advertise those sales in store

My husband and I came in not knowing what we wanted and were expecting prices way out of our price range when in fact that can’t be further than the truth, Christopher was our Tempur-pedic Sales representative and he took his time explaining what the differences in beds were, and what we needed to start feeling better! We had a horrible bed at home that caused us back Sachs and an even worse couch so not only did we leave with a new bed and frame but we fell in love with a couch too that we added to our order! Ashley’s will definitely have our business in the future! Thank you again to Christopher !

Beware of this loaction. They are very slick sales people. Once your order is place and you have paid, you are not sure you will receive your order. I placed my order 4 months ago, and till today I have not received anyhting. Multiple visits to the store, they tell me it will arrive soon, but nothing comes. I have tried calling Ashley corporate as well. The store has all my information wrong in the system so Corporate doesnt know what is going on. 4 months later I just kep calling them with no resolution. Not sure but be carefull of giving any credit information at this specific loaction.

Horrible customer service seriously the worst store. They lie to you about when you will receive your product. 3 different supervisors helped me ALLLLLLLLLL OF EM BAD. Ordered my Furnature Sept 5. It’s now November 8th and I’m still missing parts with no delivery date

Kristen in mattresses was an absolute pleasure to work with! I would highly recommend seeing her for any furniture needs

The sales rep KJ was great he was patient and described ever detail the in beds, and pillows.

I’m very sad about my experience with Ashley. I ordered a couch from here and it’s taking over 2 months to get delivered. I have been coming home to a home that doesn’t feel like home because the couch has taken so long to get delivered and it’s impacting my mental health and comfort at home. They need to have more stock of their furniture, what’s the point of having such a big furniture store when your items are never in stock?

KJ was great to work with. Good inventory and easy to schedule delivery and set up.

Jeffrey was so nice. He is such a wonderful salesman, and the furniture that my daughter picked out is really sturdy and affordable.

Honestly one of my worst customer service experiences. I ordered a tv stand back in July. When I went to assemble it, I had two broken pieces (snapped in half) I contacted customer services, which was honestly kind of difficult. Finally I was told I would get replacement parts sent to me. They estimated it would take around 2 weeks. I received no tracking number just another order number. When I chatted with customer service again, they could not even locate the order number in the system. I was basically just waiting for these untraceable parts to show up at my door. They did in fact show up after 6 weeks :/ (twice). I finally got to assemble my tv stand in October where I got to the last step and realized I was missing screws in the tool pack they provided me. I contacted customer service again and they told me they’d send another pack to me. I got that one quicker, but as I went to again assemble with the screws, I realized I did not have the screws in the second pack either. Overall, an extremely frustrating experience. Quality control obviously lacks, customer service is unorganized. I even had gone into the Novi store where I purchased the tv stand for assistance but they basically sent me away to contact customer service. Typical sales people who once they get the sale, you are out of sight out of mind. I simply will probably never buy anything for Ashley again because this process was beyond frustrating.

Very courteous people , nice place, nice prices, great store would highly recommend

We worked with KJ who was knowledgeable and easy to interact with. We appreciate his time and consideration. Thank you!

Excellent Service! The entire team is wonderful. They are very friendly, knowledgeable, welcoming. They also took the initiative to make sure I was introduced to the right product for me. The Store Manager, KJ my Salesman, and both finance managers Chris’ were amazing! I am looking forward to my next purchase.

Kristin was wonderful and made our shopping quick and easy with zero pressure!

It was a bad experience and a mistake to shop from Ashley I received my deli ry two sofas with different legs and set of dining with chipped chair leg and nothing done after call and put a claim

Jeffrey was very knowledgeable and friendly. Never pushy.

Great experience KJ was helpful and available without lingering or lurking around us constantly.

Prince & Jamie made the process run very smoothly! I can’t wait to use my new sectional.

Ren was amazing! Very helpful and patient with me as I was making selections. Also very knowledgeable.

Very impressive place! Kristin was a very kind and understanding sales agent who knew exactly what I needed and made it happen. She also went above and beyond to suggest other helpful items.

Excellent

KJ was one of the best salesmen I have had in a long time. He was professional, knowledgeable, friendly AND funny. He gave us a great deal and quick delivery. If you're at Ashley in Novi, ask for KJ and you won't be disappointed.

Kristin was a true professional and helped me in every facet of my purchase, I truly recommend seeing Kristin for all your furniture needs at Ashley in Novi!

Had issues with the bed, called them and got exchanged. After that, they sold me the exchanged bet without a box spring so had to call back to resolve the issue. Overall good customer service from management team. Although it was a hassle to get things taken care of.

My purchasing experience was pleasant, but unfortunately the delivery didn't go as well. The morning of my delivery, I called because I had not heard anything. My chair was not on the truck because the area code was wrong so I didn't receive any of their messages. No one emailed me when they didn't get me by phone. She re-scheduled my delivery but said I needed to go in the store & change my area code. I asked if I could call she said no. I called the store & was told for security reason I needed to go in the store. I get to the store they didn't even ask for ID. The day before my delivery I called to confirm & again I wasn't on the schedule. I guess 3 times is a charm. I finally got my chair yesterday.

This is the first time I’ve shopped at Ashley and I’ve had the worst experience ever. The sales person verbally told me that I would have white gloves delivery and in the invoice, I saw that I was charged for delivery so I didn’t think anything of it however, When I had my couch delivered, it was front door delivery only. When I called to see where the miscommunication was, he pretty much said you should’ve checked the invoice before you signed it and didn’t take any accountability. He said he would open a ticket and see if anything can be done and that he would follow up with me in a few days. It’s been over a month and I still have not received a call. Also, the couch was delivered damage which to give credit to customer service they were able to help me out right away. The sales person on the other note couldn’t not care less after the purchase was made.

Ren was our sales representative and was very patient and accommodating. It was a pleasant experience.

I just wanted to give a shout-out to K.J. for being such an awesome guy to show us around and help us today, extremely friendly and helpful. We will be back for sure!

KJ was very helpful in helping me pick the perfect recliner at a good price!! Next time I need furniture, I'll be calling KJ at Ashley!!!!

Very helpful and friendly staff definitely recommend going to purchase your furniture there

I was in a hurry and Prince was extremely accommodating! He was quick and precise. Gave me all the pertinent information and was very friendly and so nice to my autistic son! Thank you Prince!

KJ was so awesome and helpful! He had lots of knowledge and was so easy going to work with. Very quick and got our purchase through quickly! If you go ask for KJ!!

Prince was Amazing!!!

Excellent

We had a great experience at the Ashley store in Novi when we were shopping for living room furniture. We were helped by both Wren and Jamie and both were awesome! Both Knowledgeable and helpful. I think we found our go to furniture store!

Kirsten was patient, helpful, and quite kind

I just want to say The Ashley Store in Novi was the best Furniture experience I ever had. I have dealt for over 45 years with the other furniture chains and always never felt satisfied after I left. I never knew The Ashley Furniture Store actually make their own furniture. Jeff Schifman was our sales person. He has been in the business and worked for all the Exclusive high end retailers as a buyer for them. Ashley in my opinion is super lucky to have him as an employee. He was the most personable and knowledgeable on all kinds of furniture. They are not pushy and the Prices were excellent. I will be their customer from now on . I usually don’t take the time to do these surveys but It was such a great experience I want other future customers to have the same great experience I had ..

Our sales person Kristen was awsome she got us what we wanted in no time

Store had a good selection. Sales folks were very helpful and not pushy!! The overall experience was very positive. The only missing piece was that they don’t haul away the old furniture. This should be included as an add on service to make this a wholistic buying experience.

If I could leave negative stats I would rude receptionists loaders had me load it. It took over a hour and they new I was coming for two days. Scratches on my leather chair. No feet for the foot rest. Horrible experience I will never buy Ashley again.