Ashley Store Novi, MI

Very special people work there

My husband and I purchased our bedroom set in July 4, 2025 we had our schedule delivery on July 26, 2025. We got a call saying they need to reschedule TWO DAYS PIOR before delivery due to part of a bed frame to arrive at the warehouse. We rescheduled for aug 2,2025 now today AGAIN TWO DAYS PIOR BEFORE delivery we need. To reschedule due to the part of the bed frame still hasn’t arrive to the warehouse. BEFORE PURCHASING a bedset or anything the employee should let customers know about the delay. We were told it was in stock. Now I’m regretting on purchasing our bedset from here and just rather gone to Gardner white.

Beware! Don't buy unless you're 100%. They do not Allow you to return items. They do not verbally offer this information. I went into the store and found a table I liked and a week later it went on sale so I called in and bought the table over the phone. All of my documents were emailed to me. I only thought to check the pricing not to read the fine print, which is my fault . I just made the assumption because most places allow you to return if your not happy.. The table arrived and my chairs did not fit the way I expected, they straddle the legs of the table and don't fit 2 inside.. and there was also a bubble In the veneer. But I called in. I was told that I could not return any item excepted into my house. They offered to send someone To fix the veneer. I asked to talk to a supervisor and I've never been contacted. They never came to look at the veneer. I just received a phone call the next day saying they were going to send a new table again I asked for a supervisor again and they just fought me on the fact that they don't accept returns and a supervisor will not call you. Nice in the store but once you get your order that's about it.

Great service. KJ Roberts did great. He deserves a raise.

I had a WONDERFUL experience while shopping at Ashley (Novi, MI). My sales person Mr. Jeffrey Shifman was very patient, kind, relatable and Very Knowledgeable about each piece of furniture of my interest. I also met the store manager. Everyone was friendly! I’m glad I made the decision to shop Ashley Furniture Novi location and I won’t hesitate in recommending them to my friends and family.

Very helpful

Zara was really helpful and nice

Wonderful experience! They were very friendly and did a great job.

Zehra was very helpful and professional. Dale the manager was very professional and took care of the transaction. Highly recommend the store

KJ was awesome! He was extremely helpful and didn't hover, just popped in every once in a while to check in. Perfect experience buying furniture. Highly recommend asking for KJ!!

First time walking through a furniture store without a sales associate breathing down my neck the entire time. When I eventually DID need a sales associate, they were readily available, helpful, kind, and patient. It's very refreshing. Will be back, and I will recommend to friends and family.

Prince and everyone was so kind and helpful in getting the furniture I needed and even getting it loaded into my car.

My experience at Ashley Furniture in Novi was absolutely amazing!! This was due too a wonderful Sales rep. name Greg. This young man made sure I got what I wanted, which was a piece of art work for my office. Greg gave me service with a smile, he was attentive and not pushy. He was patient and understanding, just an all around amazing salesman. I also had the pleasure of receiving wonderful service from Mr. Dale, Greg's supervisor. These two gentlemen with all of the technology issues, made sure I had the most amazing service at Ashley Furniture. I would tell anyone if you're going to Ashley Furniture in Novi, be sure to ask for Greg or Mr. Dale. Thank Greg and Mr. Dale for making my experience so amazing!!! Ms. Marcia Holcomb

Very helpful and friendly love my new itens

KJ was a great man to deal with he has a great personality and was very helpful not pushy at all I highly recommend you stop in and see him. We will be back I'm sure

Kristin, hands down is a great saleswoman. She is very knowledgeable of the item(s). She was able to work with me regarding finance. Please, request her if you are in the store.

Spencer was excellent and helped us out with his knowledge and experience. We have tried 3 other furniture stores and non could compare to the help Spencer gave us.

Great experience. Nice selection and team was extremely friendly and professional. Definitely would return for future mattress or furniture needs.

Great experience at this furniture shop! We were warmly received and the staff KJ patiently helped us find the exact sofa we were looking for. Excellent customer service. I’ll definitely recommend this place to others and will come back again!

This was my first time coming into an Ashley store and I had a great experience! Your salesman were very knowledgeable. I came in asking about mattresses and the young man educated me on so much much regarding sleeping and comfort with choosing the right bed. We found one that will work for me as well. I will be back! 😊

Review for Ashley Furniture – Novi Zahra and Jeffrey were great! They took the time to really understand what I was looking for and made thoughtful recommendations based on my specific needs. Both were helpful, friendly, and professional throughout the entire process. I truly appreciated their attention and support.

The Novi store manager Chris was soooo rude and disrespectful. I had an issue with the transaction he didn’t offer any help or calling anyone to resolve it, my order is about $10000 worth —- carelessly all what he said to me with an attitude when you receive the mailing letter from the Ashley credit card bank just come back to try again—- have a nice day and he turned around and left, I felt like I’m not welcomed in this store, was terrible mistreating experience!

Jamie and Kellen provided the BEST service, great information and really took the time to explain everything about the furniture we are interested in purchasing. We have looked for a perfect couch for months and this was the best experience we've had so far. Thanks guys! When you visit - find these two!!

We had a great experience with Matthew at Ashley Furniture. He went above and beyond to work with us to configure the perfect sectional that would fit appropriately in our space. He was extremely personable and great to work with!

Spencer was great, very helpful and fun to talk to as well. Will update after we receive our furniture.

Pleasant , attentive and informative sales associate, answered all my questions regarding choosing a couch, explained everything. Only downside ,I’d thought they’d have bigger selection of colors. But I found one and love it!

I walked in described what I wanted and salesperson took me right over to it. He checked stock, gave me a price and told me when to expect delivery. I purchased the item, asked him for a card. He said he'd only been on the job a very short time and did not have any cards yet. He informed me his name was Spencer and wrote his name and number on my receipt. He was efficient, organized, helpful. The entire process took 20 minutes. Commendable. I will definitely deal with him in the future and give his name out. A 💎

Was very pleased with the service and knowledge thT both TK and Jamie had about the product. Was treated with respect and learned a lot from both of them.

Spencer was incredibly helpful and informative throughout the entire furniture-buying process. He answered all our questions with patience and expertise, making it an overall great experience. Highly recommend working with him!

The Ashley Furniture salesperson, Jamie Phillips was very professional and thorough throughout the kitchen table and chairs purchase. Will definitely seek out his assistance on future furniture needs.

I truly enjoyed visiting your store in Novi. No one was “hovering” while I was browsing the furniture. But most importantly : I loved to work with Taylor! She is a marvelous, knowledgeable and beautiful person, very friendly and funny to work with!

I liked how the store manager and Matthew came and welcomed us

Jeff is a wonderful salesperson . He knows all about the mattresses that I was interested in and he gave me lots of information and valuable tips for the care of our new purchase. He makes you feel comfortable and he is very kind. He’s our guy!!!!

Dimitrio and Taylor were fantastic! They made everything fast and easy with there extensive knowledge and customer service first approach.

Very helpful and knowledgeable. No high pressure sales.

Low pressure and very accommodating. Gave us the information we needed to make an informed decision. Checked store price versus internet price and gave us the lowest price on each item. Nicely done!

Salesperson KJ was excellent to work with and he was very helpful making it a pleasant experience!

Mat was the best salesmen out of all the furniture stores I visited. He was knowledgeable, engaging, especially helpful and a great listener.

HORRIBLE COMMUNICATION AND TIMING FROM ASHLEY FURNITURE.I ordered a bed set on July 4th, sales rep claimed it was all in stock and we agreed on delivery for July 26, two days prior to delivery. We get a call from them stating that the bedframe is currently on backorder for another two weeks. One day goes by they reach out to me via text and state that these are your Options for the new delivery date. I agree to a specific date. Now I got another phone call from Ashley furniture stating that the Bedframe is still on backorder. This is the second time they keep doing the bait and switch Telling me it’s ready for delivery and then canceling on me due to backorder. Do not reach out to me To confirm a drop off date only to text me two days prior and tell me that the delivery has to be canceled. This is very unprofessional and I am not happy as a customer

Dimitrio was an excellent salesperson and worked really hard to make my shopping experience pleasant. I have however had many many problems with previous experiences with Ashley!

Everyone was so friendly.

Our sales agent, Jeffrey Shifman is awesome. Knows his stuff inside and out and always manages to find more savings then we anticipate. We've been there several times and always ask for him. Great people make great experiences.

The furniture we purchased was fine. It is extremely aggravating that the store telephone number is not listed and you call the main number and have to listen to all these recordings, when all I wanted to know from the store was to verify the piece of furniture was their for pick up before I traveled there.

Very happy with the attention and knowledge of products we received from Dimitrio at the Novi store. Thanks for helping us pick out a new mattress 🤗

We bought a leather sectional along with a cocktail table and a king size bedroom set. The salesman gave us a great price.

Between the sales rep Zahra and Store Mangers Dale, Jaime, and Chris they were a great help and advisors. Would recommend all!

Absolutely awful expirence with Ashley Furniture. I received the right sofa today after multiple errors with the order and delivery over the past month. This was a very disappointing experience, and I have been telling friends and family to avoid Ashley. I wish I'd of gone elsewhere.

Excellent experience. The sale representative was very friendly and professionally knowledgeable of merchandise purchase.

Dude was great. We knew what we wanted he knew what we would like. Literally in and out (after testing a few mattresses ofc). Twas great dude hooked us up I’m so excited for my delivery.

Our sales person was like family. A wonderful experience. Plus it's AMERICAN MADE!

Kristen did a great job helping us pick out our furniture. She was knowledgeable and wasn’t pushy. We appreciated her assistance. We were very pleased with the selection and loved that we would get our order in a timely fashion. We will be back.

Excellent!! Kristin was very nice and very knowledgeable! And not pushy!

The delivery was as expected, the drivers were helpful, courteous and took all the trash with them. They were about 15 minutes late but apologized for that.

KJ was an excellent salesperson and was very attentive to my mom and her needs.

Great as usual

Terrible experience. Spent nearly $400 on a sideboard. The product arrived with significant damage. The furniture itself was terrible quality. Within a day it was peeling, chipping, and bubbling off the particleboard. Spent a very long time on the phone with customer service and still do not have a resolution.

My salesman, Jeffrey, no pressure, one stop shop, could not have gone smoother

Prince was very helpful in finding us what we wanted and then gave us a great deal!

KJ Roberts was excellent to deal with.

Acknowledge by no one, helped by no one, I'll try a different furniture store

Working with Sam was all my pleasure. I look forward to the delivery of my furniture.

Jamie was very helpful, listened to us, and found us exactly what we wanted.

Absolutely worst experience with furniture purchase and very disappointed at lack of respect or understanding by store asst. manager Chris B. Purchase was over $5K leather power sectional,found out at delivery no power spliter cord available lied to by salesman,never told set discontinued ! Was told by service "you" can buy 1 on Amazon.. what !! Delivery dropped 2 pieces at my doorstep ripping the leather, bending metal brackets, scuffed up leather etc. Then was told by warehouse manager Alex 2 to 3 months (if they can find the pieces of furniture) to replace damaged pieces (after waiting 5 weeks already) went to store to talk with manager (Chris)..what a cold hearted condescending person, never even apologized didn't show any care or customer service just wanted to debate or not hear anything very rude, excuses is all we got, salesman not from my store, what do you want from me, where you headed with this, just showed no sense of care for customer follow up...returned all furniture back on delivery truck/canceled order. Never ever stepping foot in any Ashley store

Are experience with our order has been terrible. The day we purchased May 1 2025 everything is in stock due to carpet being put into the bedroom we called to schedule 1 1/2 weeks after purchase and told us not everything was available should be in May 29. So a June 5 delivery was scheduled. 2 days before the schedule date we received a text stating we will receive a text with a 3 hour arrival time. By 1 still no text I called the store and was told there is no delivery scheduled. They looked up the order and still not all of my order is available. This is not acceptable to me on any level. The lack of communication within the store and the customer is terrible. Told I would get a call back and never did. This is not a small $ amount order. Now told June 26. I will be looking elsewhere

My first experience at Ashley 's, and I sincerely loved it, and making plans to return. The help was wonderful. My store clerk was new, but you really couldn't tell, very sweet and helpful. Thank you all!

Prince was knowledgeable and very helpful

Great furniture at an affordable price

Prince is very professional and very patient…

This company sells very cheap quality furniture every item I got from them had damage to it, no wonder they have final sale to all furniture you buy whether on sale or new and they refuse to exchange even though you send pictures and videos. Their excuse they have to send a tech first who are unable to fix anything.

Prince, our salesman, was fantastic. Excellent customer service.

Kristin was fantastic!!

I went in not sure, but sales Person Zahra was new but did not mine finding answers to my question ,was patience, beautiful personality, I make choice with her. We gave compliments to store regarding her performance today . Keep training her she good for store.

Jeffrey was terrific. Extremely knowledgeable, pleasant and professional.

Very good service, Prince was knowledgeable and patient. I will recommend Ashley

Our salesperson was knowledgeable regarding our questions. He was also patient with us, no rushing to sell us something which we appreciated. We hope the delivery process goes just as smoothly.

Char was personable, knowledgeable and made buying our furniture easy and painless.

Very good customer service. I am a repeat customer.

Customer service was great and they matched the lower price we found on the web.

Matt was quite helpful

Store in Novi had a number of options. Good service. Delivery and setup was great. Guys were professional, quick, and did a great job getting everything in place.

KJ is the best!!

Salesperson was very nice and knowledgeable. Not at all pushy. Bought a hybrid mattress. Very comfortable and competitive price.

Dimitri o Beltran was a great help on phone an in store

Char the customer representative was great

Matthew is a great guy and easy to work with. Explained all the options clearly and spent the time walking me through the store.

My wife & I had an extremely pleasant & positive experience! K.L. is an excellent salesman! He was patient, supportive & professional!

Jamie was awesome! Very patient and willing to show us the couch we love!!! He showed us MULTIPLE colors😃. The whole Ashley staff is awesome. I walked in there and everyone checked up on me like I was family. Chris is awesome he was checking in our experience at Ashley’s. Those guys are the main reason I shop ONLY at Ashley Novi.

My salesperson, Jamie is top-level! I've NEVER experienced this level of customer care at any other furniture store. He took his time to make sure that I was satisfied with my purchase BEFORE I spent my money and walked out of the store. If you want high quality service, customer care, professionalism, and expertise, he is the person to see! I will continue to make my future purchases with Jamie.

Met and exceeded my expectations

We’ve worked with Jeffrey numerous times over the past 4 years. We’ve always had excellent service both in the store and upon delivery/assembly. Highly recommend!

Jeffrey is incredibly helpful and patient. Thank you!

Gave on-line pricing and we saved $200!

Our salesman was very helpful respectful and listened to our wants and comments. Good experience. We have had Ashley furniture before, and have found them to be quality and long lasting.

I went into Ashley Novi looking for a recliner. After talking to Kristin and Mike for a while, I ended up walking out with an adjustable base for my bed that I didn’t know I needed. They were wonderful, explaining all of the ways it would benefit my sleep. Kudos to them.

Good

Very pleasant experience. I picked out an apartment full of furniture in a few hours with lots to choose from and helpful sales people without pressure.

Great service, would definitely shop here again

Char and Kristin were both very nice and helpful, to make the shopping experience a delight, I will let everyone know!

I am not happy with Ashley’s customer service. This is about a piece of furniture I ordered, and paid in full. At the time of my purchase I was told it was on back order. I kept calling in periodically to follow up on when it could be scheduled for delivery. The last time I called I was told, “oh that item has been discontinued.” I never received any notice of this, not a call, text or email. It took my initiation to call the he store, that I was finally notified. I think that was terrible customer service. Not I guess I’ll have to keep following up as to when I can expect full reimbursement. I am a very dissatisfied customer.

KJ was a great presto deal with, highly recommend!

The salesman added product protection without clearly explaining it or asking directly, and misled us about when it would be delivered.

Jeffrey Shifman was amazing!! I am loving my furniture from your store!

The store had the 2 items that we were looking for and delivery only 3 days later. The salesman was great and patient with us.

Gentlemen were superb. The placed my sectional and bedroom furniture exactly where I wanted it. Excellent delivery. However the box springs were not delivered w the mattress. I hope they will arrive shortly.

I wanna give Ashley a 5 star but the overall customer service has been meh and I am being frustrated at this point. 1. I literally can’t get into contact with the store directly which in itself is annoying. 2. I ordered a sofa it was too big and couldn’t fit through my door and had to send it back and get something else. I had to physically go to the store and get everything sorted out. Only to have to wait 2 more weeks until I could actually get my sofa. Only for it to be delivered and the delivery people tare a hole in my dust cover at the bottom. They made notes and said someone would call me. The call never came. I had to call and get everything sorted out only to find that someone had removed my 5 year extended warranty and there is no way for it to be put back on. At this point I’m beyond pissed because who said to do that. That instruction was never given to any sales person. So I finally get someone to say oh the techs will be out to fix your sofa only for them to send me the dust cover in the mail. Like am I expected to fix it myself? I was told by customer service that someone would call me to schedule having it fixed that was 2 weeks ago I have not gotten a call at all not even an email. I have spoken several time with my sales person Matt who has tired to be helpful but there hasn’t been any follow up with my situation and short of going back to the store for a third time and actually speaking to someone I’m not sure what to do. Needless to say I’m extremely disappointed in the service I have received with Ashley and I’m not sure I will use them Again for my furniture needs.

We were very pleased with the service we got From KJ. He was friendly, but didn’t hover. We found exactly what we were looking for quickly, at a price we could afford

Great service, Brayhan and his team member was professional, polite and very quick in setting up my new furniture

It was a great experience with Mathew , Mathew is the best! Best customer service, very cool and friendly.

Excellent sales person Jamie . Explained made it easier to make the buying decision.

Friendly and efficient staff.

The two young men who delivered the table and chairs were very pleasant and nice to chat with. Cleaned up the area of packaging and explained everything:)

Your Delivery service was the best I have ever experience. I loved the tracking application as it allowed me to ensure I was ready for the delivery. In addition, the drivers were extremely polite and efficient. Thank you for making this a great experience.

Jeffery does a great job, very kind very informative. Prices are great.

They didn't call me until me. They had to reschedule for my furniture. They would not give me a refund. Because they messed up so I will not shop there anymore. And they attacked me at the door wouldn't Let me walk in to figure out what I wanted We'll not shop there anymore

From my trusted sales advisor, to the customer service rep snd the delivery team my interaction was excellent. Hat’s off to everyone for making my experience great.

Very knowledgeable and polite, great service.

Great salesPrince ... He gets a A+. Honest and trustworthy person

Kristin was very helpful and knowledgeable. Ashley furniture has very well made and affordable furniture.

First of all I couldn't get a salesperson to assist me, the manager assisted me. He directed me to a salesman who was helping too many people at once. I tried calling the store several times but every thing is AI. There was confusion with my delivery my salesperson had put an item I took with me, as a delivery I guess, he won't respond. The delivery men wanted me to take pictures of items I purchased at the store and brought home with me, that was confusing. I wanted to purchase an additional item but it had a separate delivery charge, the sales person said text him if I decided to get it, I did the next day that was 12 days ago he still has not responded. The pillows were brought from the store but I guess they were also on delivery.

Our sales rep was very knowledgeable and steered us to the right mattress and base.

We spent a couple of days searching for a mattress to replace ours that had finally broke down. Kristen Was our sales person and she was excellent she was honest knowledgeable and made my husband and myself both feel very comfortable

The furniture pieces come invariably nicked and scratched and covered in dust. Scheduling is a hassle- you schedule it and make sure things are in stock at the store, then they keep changing the schedule and delaying, delaying, delaying at the last minute. A real nuisance.

Everyone was helpful and polite. Jeffrey and Chris were outstanding. The delivery was great too!!! Goodbye Gardner White!!!

I was referred to Ashley by several people who stated they had good quality furniture. They made my experience very easy. Delivery was right on time, down to the minute. The salesman in the store was knowledgeable and the delivery guys were sharp, and on point. I'd recommend them to anyone.

Staff did not hassle me, they were helpful, and they did not try to sell me anything I did not want.

Kind, friendly, resnable, professional!! 6 out of 5 star

Sales gentlemen were extremely friendly and helpful! (Dimitrio and Kijana!) I was able to finally choose a mattress and coffee + end table. Really appreciated the relaxed, no pressure approach.

Recently went in just to get an idea on what mattress were available and pricing. Explained to sales associate that we just started looking, weren’t planning on purchasing. She was so pushy wouldn’t take no for an answer. Didn’t show us a range of options only most expensive. We got pressured into buying and felt terrible after leaving the store. Will likely be cancelling the order since we didn’t feel like we got all the options nor really got to think it through.

Customer service experience was great. Professional yet full of humor and extremely helpful. The table that I wanted was not in store, but my sales representative looked it up and I am anticipating delivery on the 23rd of April.

The sales person’s very polite good customer service

Found our perfect dining table furniture at Ashley and Prince made it very easy for us! He is a great person work with and helped us to get the best deal!

Found great chairs for my dining room.

The sales representative was very nice and helpful, didn't pick up the furniture yet, have to wait to come to the warehouse, will put my input once I get it and bring it home, but overall it was a good and smooth transaction

Prince was very helpful at the Novi location! I’m so excited!

We’ve had Jeffery for two sales now and it’s been perfect each time! Already deciding what we should buy next!

Dimitrio was my sales rep and he was personable, listened to what I wanted and didn’t try to upsell me. He was honest about the protection plan I purchased with my sofa and was extremely friendly! I’m so excited to get my new sofa. I will upload photos once it’s delivered! Update!! As promised, here’s a photo of my beloved sofa that I am absolutely obsessed with 💕

Staff listened to what I wanted. Staff found found item closed what I could see Delivery staff were wonderful know they needed to how to handle with setting up and last be very important kind and courtesy. Thank you

Jeff was very helpful and knowledgeable about what we were wanting. He was very personable and great to talk with.

Absolutely wonderful customer service. Prince was extremely helpful and so was his manager Chris. Happy

We purchased a beautiful 5 piece living room set for 1600! The delivery men were also friendly and professional.

Shopping at Ashley was great they had everything I needed and great prices, too.

Great people to deal with In the store

Great help! Store manger and Clarrisa were awesome. I plan to be a loyal customer because of these two.

We just purchased a beautiful kitchen dining set. And he even beat the on line price! Ashley furniture my new go to! Thank you so much K.J.

The salesman that helped me initially was very nice and helpful. First day on the job for him. I'm very sorry, I don't remember his name. KJ (mattress sales)was very friendly, knowledgeable and helpful.

Great white glove service and arrived when they said 😀 👍

Prince was sales person and from the moment he greeted me, he had wonderful customer service! He was willing to inquire about all the things I needed and answer all my questions!

The sales person was very friendly and helpful

Excellent offer, Jimmie helped us to decided very well, showed us all the features. The team showed interest in our interest. Thank you!

My experience in the store was great. KJ Roberts was my salesperson and he was wonderful to work with. Very knowledgeable, very nice, very helpful and VERY patient. I haven't had my delivery yet. Hopefully that goes as well as the purchase experience.

Prompt understanding, and covered all our furniture needs.

Excellent service

My experience was Awesome thanks to my Sales Representative, who was most courteous and professional. This was my first visit to Ashley Furniture and certainly not my last😃😃😃

Jeffrey was exceptional. He was patient and extremely knowledgeable. Thank you for your professionalism. Looking forward to all my new furniture!

Flawless customer service!! From the beginning I felt welcome and confortable. They really know their products and will make all effort to get you the best within your budget!!

The salesman were very helpful and seemed to know, after we told him what we were looking for and our situation at home, the right fit.

Service was awesome, KJ was professional, kind and courteous. I will definitely return and encourage my friends to shop

Kristen was very helpful with us choosing our furniture, highly recommend her. Great customer service.

Jeffrey in the store was helpful and knowledgeable without being pushy. When I went to the warehouse the lady who was at the desk acted as though I were an inconvenience. When I opened the wrapping that covered the furniture I found that 2 pieces were damaged. I had hoped to be able to immediately exchange them unfortunately I have to wait to hear from a technician. Not ideal. I would give Jeffrey 10 stars however this covers the entire experience.

KJ did a wonderful job, his knowledge of the pieces we were buying was remarkable. He checked all the boxes

0 stars. A very frustrating experience! Poor customer service when I needed to exchange an item. My wife and I had planned on purchasing an entire living room set within month but canceled order on current dining set and will never return due to no care to correct purchase issue. Very dissatisfied customer!

Our sales lady was awesome

Jaime, gave us a great experience and information while we were shopping. He never pressured us but was there to explain everything. He’s such a great person with a great personality! What a valuable asset Jaime is to your company.

The staff were knowledgeable and very attentive.

Jeff was very helpful and was not an overly aggressive sales person

Great customer service. Char the sales associate and Tamika the manager was great and very helpful.

Great experience! KJ Roberts was the best!

We were told our furniture would be delivered in 2-3 weeks. The first piece arrived in eight weeks and we were not told the second piece was not being delivered that day. I had to call multiple times to get a status and was repeatedly given much earlier dates and promises to get it deliver quickly. Well, it too another nine weeks to get here. Finally have my full order after 17 weeks. Nothing but misleading stories and outright lies. I will never shop here again.

Outstanding experience. Ren is a great salesperson!!!!

Beautiful furniture, a ton of options. Prices in multiple ranges. And Jeffrey was our salesman and was wonderful. Even offered to help me online since I needed to measure things first.

My Salesman Christopher Berghuis was great, took my order, arranged delivery. Very professional and efficient. Now waiting for delivery in a few days.

Delivery two men’s blocks my driveway for so long I asked them why they blocked my driveway and one guy told other guy don’t even respond to her I was late for my work they should park there truck sideways they don’t even have respect for other people they shouldn’t be allowed to drive with bad attitude they don’t even said sorry I would never shop Ashley store they need to train them better than that

Sales team was great. Everyone we met was very friendly and helpful. “Char” assisted us and she was a delight to work with. Overall a great experience today. We will definitely return in the future.

KJ was very helpful with our leather Living Room set purchase. Very happy with the sale price and experience. Delivery expected in 2 weeks.

It was nice walking into the store and not being assaulted by a sales person. When approached it was very welcoming. KJ Robert's our sales person was great.

Beautiful store with very knowledgeable, professional, helpful team.

Prince was great!

Staff have been pleasant and helpful in store. As a repeat customer with a lot of questions, I’ve been shown patience and understanding. Customer service issues (including billing) have been handled quickly and professionally. Delivery was easy and the guys doing the set up were pleasant and efficient.recently I worked primarily with KJ and am happy with the service and purchase.

Its was worst experience till now,I heared from many friends liked never accept partially delivery from Ashley because after partially delivery they doesn’t care about your order so same happen with us we order our dinning table around 28 dec 2024 they promise to delivered around 17th January 2025 but they delayed and delivered at my palace 29th January with wrong mounting plates so they can’t assembled same time and we talk customer support they said we can palaces new mounting plates according to your order after that we can assembled. so we thinking alots because it’s become for us partially delivery because chairs and bench completed but table not completed we thinking it’s ok within few weeks they completed table also but after 3 weeks we received mounting plates but we Are only full responsible for tracking order received order they doesn’t care or track anything after delivery of plates I again contact with customer care for assembling they said they having someone technician after 1or 2week for your place I said I paid more than $350 for assembling only it’s my mistake better I can hire someone from outside and assembled my table why I m waiting for you guys they said we are 3rd party we can’t do anything’s except sending technician after 1or 2weeks so we wait at point we also not having any option then technician come after 1week and said I can’t assembled your table because I m having different kind of technician it’s required 2mens support so you need to schedule next appointment with 2 men’s so I said okay when your staff booked you (technician) they can also see whole process in system what going in my order then how they can assign you why they sending wrong person again I called scheduling team they again said I can’t do anything we are 3rd party only do next appointment after 1week for you so till now my order still incomplete. So I m now too frustrated with my order I never wants to go there even buying single spoon from Ashley novi center they doesn’t care customer time,money,Oder or anything’s very worst experience.

Kristin M was very knowledgeable and helpful in our decision making while shopping for a bedroom set. She has a great personality and is a strong asset to the store. If we return to Ashley Furniture for future purchases, we will be sure to ask for Kristin!

It was our first time shopping in this store. We had a great experience- Char was fantastic!! Thank you!!!

A great experience and Chris was awesome. We will definitely be back

Shar, our sales person was very knowledgeable and helpful. A pleasure to deal with.

Our sales person was professional, while being knowledgeable and comforting. The sales person knew where to goes and completely understood our needs and expectations.

I would never recommend anyone to buy from Ashley. Dealing with warranty claims is a big headache, the quality doesn’t meet the expection they’re dragging their feet instead of actually helping.

Excellent experience. Great variety of furniture. KJ was the best, answered all questions, knew his product.

My salesperson, Kristin was amazing.

I ordered a dining table and chairs from Ashley Furniture on January 1st, assisted by a salesperson named Prince. We specifically needed the table by early January, and he assured us it would be delivered by January 10. However, that date came and went with no delivery. When I called Ashley, Prince denied ever promising that date, even though my receipt clearly stated the scheduled delivery. I then had to reschedule the delivery myself through the Ashley bot, which was strange considering I had purchased the table in-store. Since we found different chairs we liked better from Ashley’s online store, I canceled the original chairs and ordered a new set online. The online chairs arrived within a week, but getting a refund for the canceled chairs became another nightmare. The table itself was delayed over and over again: • Mid-January – No delivery. I was told it wasn’t in the warehouse. • End of January – Again, no delivery. • February 10 – No delivery. • End of February – Rescheduled again. • Early March – Rescheduled again without informing me. • March 10 – I only found out about this new date when I went to the store to complain. At no point did they bother informing me of the delays—I had to keep chasing them down. The worst part? It took over a month and a half and 5-6 calls to get my refund for the canceled chairs. Ashley kept telling me they wouldn’t process the refund until the table was delivered, which makes no sense. After escalating the issue multiple times, I finally got my money back. Had I known the table was never actually in stock, I never would have purchased it. The in-store experience was filled with misleading sales tactics and empty promises. If you’re considering buying from Ashley, order online instead. At least then you’ll have accurate stock information and better customer service

Our experience with Ashley’s was excellent. Our floor salesman KJ Roberts was knowledgeable, kind and thorough. I was really impressed with the communication of our bedroom dressers delivery. We were able to track the truck and they arrived just as promised. They had like 15 stops that day that we knew of so kudos to their efficiency. Tommy the driver and his men were careful but quick and efficient. We love the quality and style of our 2 dressers and would highly recommend them to you.

My sales representative was very nice and helpful. Advised me on some other projects I had mentioned.

Matthew was very helpful in helping us purchase the right couch and loveseat.

The sales team did not hover but was there to answer any and all questions knowledge of quality of fabric and dimensions. Overall experience was good compared to our first experience.

Our experience at Ashley Furniture was great. Prince was friendly and knowledgeable. We’re excited to receive our new table and chairs.

The sales people didn’t follow you around the store. Prince was my salesman and was wonderful

I enjoyed shopping at Ashley's Hakim was a great salesman

I worked with Prince to buy a couch and he was absolutely wonderful!

Jeff helped us immensely. Outstanding service.

Our sales person was amazing! Jeffery was extremely helpful and thorough That’s why I bought from Ashley Furniture!

Staff was great. Prices were great to

Greg and Jeff were great to work with, and really helped me find the right set for my needs.

great sales person very knowledgeable

Chris was very helpful and got us an amazing deal on our new patio furniture. We will definitely be back in the future. A+ service!!

KJ was awesome, very understand, knowledgeable, and professional. Definitely will be back for my future needs.

Everything was great. Chris was a very accommodating sales person.

The sales representative was very helpful. I believe my sister will be very comfortable sleeping on the new bed.

Christopher was a pleasure to deal with. Very personable and helpful picking out a couch.

This would be 0 stars if I could! I bought a power base and new mattress and was told that it would fit and be Inhered to on existing bed frame with no issue. It was delivered yesterday and the tech that put it on failed to mention that the current slates were not spaced correctly for the base to work. He told us everything was good. I tested the power function that worked. Asked the installer if there was anything I should know he said no and took a picture of the installed and left. 15 minutes later my husband sat on the bed and the pedals on the slats slid off and come off. When I looked the power base clearly does not fit on my current frame. I called Ashley's immediately (20 minutes after the driver left) and they are refusing to refund us. I have had to make 5 phone calls in less then 24 hrs to get any response. I am still waiting on a manager return call. There is no way the installer didn't know this would not work!

Excellent service for KG.

Person for our needs. Salesperson (KJ) was knowledgeable and pleasant.

Our salesperson was very patient let us roam through the store and when we had a question she had the answer.

First time buying furniture. Hakeem and Kristen did a great job showing us the store and helping me figure out what makes sense given the floor layout for my apartment. I had a great experience

Excellent service and products. I have been using Ashley's furniture for more than 30 years.

This isn’t a knock on this store at all, it’s on Ashley as a whole. I will never buy anything from Ashley again. Their delivery is a complete disaster and they waste your time! Also, they don’t allow for reviews on Google Or Facebook, there is a reason for that- check yelp before you buy anything! Update: I called the very number below and they couldn't help, no one seems to know what's going on and now they have cancelled the rest of my order! What a disaster. FYI, also trying to charge me $400 delivery fee for the $350 ottoman they delivered without everything else and they can't get back to me for 72 hours. I was about to furnish an entire place and I will NEVER buy anything from here again and will make sure people know not to!

I had a great experience. My salesman's name was Jeffrey. He was great, informative but not pushy!

Purchased $4500.00 for 1 loveseat, recliner and queen size bed. Bed was delivered with manufacturer defect for bed. Bed has a 5-10 degree lean before installing mattress. The love seat and chair fabric do not match at all. Store was MIA regarding any help resolving issue. Not a happy choice in the store. Buyer be ware. Customer service isn't always a retail store mantra. Good Luck.

K J was very helpful and knowledgeable

I would never shop here, got half my stuff delivered over a year ago and it’s missing one part of a whole bed frame. The stores says they sent it all when clearly they didn’t. I’m missing a whole side board to a bed. Terrible company and customer service.

Very friendly staff.

Ren helped my sisters and I get a super amazing sectional and love seat on the 8th and was so helpful and kind. They deserve a raise for real. Thank you again!

The sales person didn’t tell us that Furniture was not returnable or exchangeable. And the sofa and chair don’t look great together. I wouldn’t have purchased them together. Had I known that there was no exchanges. I’m really disappointed in the salesman

Kristin, our salesperson, fully understood our needs and walked us through the buying cycle. She applied the 3Ps: professional, personal and patience that allowed us to process our buying needs/wants that resulted in a shopper converting to becoming a buyer. We are very happy with our decision. Kristin is an asset of Ashley Store and should be recognized as such! Kudos to Kristin!

Staff was quick with assisting us pick out the furniture we were looking for and very helpful through the entire process.

My experience was amazing. The Novi store is so professional, kind and patient . I knew I would be purchasing my furniture there. I was very pleased with my purchase. And it was nice to see that there was a lot of furniture to choose from . Prince was so wonderful. He did everything to make sure I got what I truly wanted. There was another gentleman who worked in bedding. They both wanted me to get what I wanted and with my budget. Thank you so much from a very happy and grateful forever customer. I highly recommend the Novi store. You will not be disappointed. It’s so nice to see people who really love their jobs And it shows. Thank you

Great selection & service. Thank you Prince

Super helpful & friendly! Would definitely recommend to others looking to buy furniture.

Very professional. Reasonably priced. Overall great experience.

Selection and staff are great. No pressure sales every time.

KJ worked hard to find us the sofa, love seat & recliner we liked. I liked the fact that he did not try to sell me something I would not be happy with.

Our experience was great! The staff was super attentive. They had good recommendations and took us right where we needed to go. They also have a great extra warranty plan.

Char was absolutely great! Very friendly and knowledgeable in finding us what we needed and more. Thank you Char!!

The vases look great in my family room. Thanks Charissa for the great deal!

Went in the other day just to look at recliners, not looking to buy yet. We were immediately greeted by Ren, who was so friendly, professional, knowledgeable, and with above and beyond to show us options that matched what we wanted. She took the time to truly figure out what we liked. Although we weren't quite ready to buy yet, Ren did not make us feel pressured, and gave their business card for when we were ready. Overall a great experience. I feel much more comfortable and confident shopping at a store like this, with outstanding customer service. Thanks Ren for such a great experience!

This was my and my husband's first brand-new furniture purchase in the 5 years we've been married, and we were taken excellent care of by our Rep Krystalyn! She showed us the items in our budget, helped us look around and chat about the different qualities we wanted in a couch and was very knowledgeable about the different products. We ended up getting a gorgeous green sofa and loveseat and I can't wait to pick it up tomorrow!!! Thank you Krystalyn!

I was looking for a table with 6 chairs and found exactly what I wanted

KJ, our sales associate, was so helpful and knowledgeable. He explained all our options in regards to color and style. Beautiful store with an abundance of options and styles.

Salesman KJ was very helpful without putting any pressure on us and helped us find the exact table we were looking for

Our sales person was very helpful. We purchased sofas for both Farmington Hills and Louisiana.

It was a blessing to have Prince as our sales person. He is very knowledgeable and very thorough.

KJ immediately came up to me and asked what I was looking for. He was engaging and helpful. Came up with some configurations and options. He was professional and friendly. Overall a very positive experience!!

We were looking for a sectional sofa and decided to try Ashley furniture in Novi, Michigan. The store is clean and bright with a lot of selection. The staff are personable and have an upbeat attitude. Upon arriving at the store we were greeted by Jefferey who was very pleasant and informative. Jefferey listened to our needs and directed us to everything we were looking for. He let us shop on our own and checked in often to see if he could be of assistance and asked how we were doing. Never did we feel pressured to make a purchase which was so nice. Jefferey asked what how our home is decorated so that he could get an idea of what type of sofa would be best. It was like having our own personal interior decorator. I would highly recommend this store and Jefferey for your furniture needs. A+

Friendly and accommodating service

I love Ashley Furniture in Novi! We live Downriver and drove all the way to this particular location because we liked the staff so much. We had such a amazing experience the first time we went that we went back a second time to get a few more things and ask some questions. The staff that works here are friendly and helpful but not pushy. They get your feedback show you some options and leave you alone to look and decide. They made us feel like family and the experience was so refreshing. I also love their quality of furniture and selection!

Jamie was so helpful, patient and knowledgeable!! Any future purchases we make will go through Jamie and no one else. He went above and beyond with every single aspect of our purchase. My husband and I both thoroughly enjoyed Jamie.

I cannot say enough good things about our experience at Ashley Furniture! From the moment we walked in, we were greeted with warm smiles and a welcoming atmosphere, but the real star of the day was KJ, the sales representative who assisted us. KJ went above and beyond to make our shopping experience exceptional. He didn’t just try to sell us furniture—he genuinely listened to our needs, preferences, and budget. We were looking to furnish our living room, and KJ took the time to walk us through multiple options, explaining the features, materials, and quality of each piece in a way that made us feel confident in our choices. What really stood out was KJ’s attention to detail. He helped us visualize how the furniture would fit in our space, even recommending colors and designs that complemented our style. He wasn’t pushy at all, which is rare these days. Instead, he made the process collaborative and stress-free. KJ also went the extra mile by checking inventory for us and ensuring we could get everything delivered on our preferred date. When we had questions about financing options, he explained everything clearly and made the process seamless. The level of professionalism, knowledge, and care KJ displayed was truly outstanding. Thanks to him, we walked away with beautiful, high-quality furniture and a smile on our faces. We will absolutely be returning to Ashley Furniture for future purchases, and we highly recommend asking for KJ if you want top-notch service. Thank you, KJ, and the entire Ashley Furniture team, for making our experience unforgettable!

The Staff at Ashley furniture was awesome and so helpful! I loved the fact where you were not jumped by employees the minute you walked in. There was no pressure or hassle. Kurt did an amazing job helping us out! They def went above and beyond! Can’t wait to get our furniture!

Great Service from Mike. Did a great job explaining and giving me space to look. Well done.

Great store and excellent staff. This is the second time I have shopped here, with sales person, Ren. Both times were smooth and Ren was very polite and professional. I will definitely stick with Ren at Ashley in Novi for all my future furniture needs. KJ was great too helping Ren and I with a mattress choice.

Nice

Jeffery was very helpful. Made my purchase of a bedroom set quick and easy.

Experience was great! Jeff and Char took great care of us.

Ren was very helpful, professional and easy to work with! Find her when you go to Ashley’s in Novi!!

A large selection we were searching for high top dinette set and our salesman Jeffrey was so helpful and knowledgeable! Looking forward to receiving our purchase!

(Translated by Google) I love it 💖😍 (Original) Me encanta 💖😍

Ali was fantastic to work with. He found lots of great deals for me.

Love ashley

Excellent customer service! Beautiful furniture store, lovely, exceptional staff. Will definitely do more business with them, soon.

This store is a bunch of scam artist be careful! I had 3 month financing And they took ridiculously high payments. The bright side was is my furniture was paid off in six weeks as opposed to three months financing I signed up for . The bad part was I was depending on the three months to pay off the furniture and expecting smaller payments and it sent my finances into a tailspin . Thank you Ashley for continuing to fail to respond and when you do you lie to me and saying you were going to fix the problem. Your customer service is absolutely horrible. You never fix the problem, and you continued to take money out of my account even after my purchase was paid off ! So now I am paying money to them after the purchase is paid for, and there is not anything my bank can do without me completely closing my entire account, causing myself more pain and suffering! I suggest going next-door to White or a different Ashley store!

We went into this store and no one greeted us. To make matters worse I’m part of an interracial couple and the white salesman focused on the white customer in front of us. After we had circled half the store I decided to go find someone to help us. To my surprise the white salesman with blond hair from the entrance had gone and found a black salesman to come and meet and help us. I was mortified that this behavior is still happening in this world today. Walked right past me and never even spoke to me. It was hard to watch this blatant racism in front of me. My decision to buy anything from Ashley Furniture has definitely changed. What a disappointment!

Every thing okay, Thank you

KJ was fantastic and very attentive to detail. He was extremely knowledgeable and eager to help me. Great overall experience.

Kristen is a hoot! We loved her personality! She is very knowledgeable about the different products and was very helpful at pointing out products we might not otherwise have looked at. I would definitely work with her again!

Clean and very nice staff

Good all round experience, but it seamed the pricing varied from on pricing which i didn’t like. If you have sales on line you should advertise those sales in store

My husband and I came in not knowing what we wanted and were expecting prices way out of our price range when in fact that can’t be further than the truth, Christopher was our Tempur-pedic Sales representative and he took his time explaining what the differences in beds were, and what we needed to start feeling better! We had a horrible bed at home that caused us back Sachs and an even worse couch so not only did we leave with a new bed and frame but we fell in love with a couch too that we added to our order! Ashley’s will definitely have our business in the future! Thank you again to Christopher !

Beware of this loaction. They are very slick sales people. Once your order is place and you have paid, you are not sure you will receive your order. I placed my order 4 months ago, and till today I have not received anyhting. Multiple visits to the store, they tell me it will arrive soon, but nothing comes. I have tried calling Ashley corporate as well. The store has all my information wrong in the system so Corporate doesnt know what is going on. 4 months later I just kep calling them with no resolution. Not sure but be carefull of giving any credit information at this specific loaction.

Horrible customer service seriously the worst store. They lie to you about when you will receive your product. 3 different supervisors helped me ALLLLLLLLLL OF EM BAD. Ordered my Furnature Sept 5. It’s now November 8th and I’m still missing parts with no delivery date

Kristen in mattresses was an absolute pleasure to work with! I would highly recommend seeing her for any furniture needs

The sales rep KJ was great he was patient and described ever detail the in beds, and pillows.

I’m very sad about my experience with Ashley. I ordered a couch from here and it’s taking over 2 months to get delivered. I have been coming home to a home that doesn’t feel like home because the couch has taken so long to get delivered and it’s impacting my mental health and comfort at home. They need to have more stock of their furniture, what’s the point of having such a big furniture store when your items are never in stock?

KJ was great to work with. Good inventory and easy to schedule delivery and set up.

Jeffrey was so nice. He is such a wonderful salesman, and the furniture that my daughter picked out is really sturdy and affordable.

Honestly one of my worst customer service experiences. I ordered a tv stand back in July. When I went to assemble it, I had two broken pieces (snapped in half) I contacted customer services, which was honestly kind of difficult. Finally I was told I would get replacement parts sent to me. They estimated it would take around 2 weeks. I received no tracking number just another order number. When I chatted with customer service again, they could not even locate the order number in the system. I was basically just waiting for these untraceable parts to show up at my door. They did in fact show up after 6 weeks :/ (twice). I finally got to assemble my tv stand in October where I got to the last step and realized I was missing screws in the tool pack they provided me. I contacted customer service again and they told me they’d send another pack to me. I got that one quicker, but as I went to again assemble with the screws, I realized I did not have the screws in the second pack either. Overall, an extremely frustrating experience. Quality control obviously lacks, customer service is unorganized. I even had gone into the Novi store where I purchased the tv stand for assistance but they basically sent me away to contact customer service. Typical sales people who once they get the sale, you are out of sight out of mind. I simply will probably never buy anything for Ashley again because this process was beyond frustrating.

Very courteous people , nice place, nice prices, great store would highly recommend

We worked with KJ who was knowledgeable and easy to interact with. We appreciate his time and consideration. Thank you!

Excellent Service! The entire team is wonderful. They are very friendly, knowledgeable, welcoming. They also took the initiative to make sure I was introduced to the right product for me. The Store Manager, KJ my Salesman, and both finance managers Chris’ were amazing! I am looking forward to my next purchase.

Kristin was wonderful and made our shopping quick and easy with zero pressure!

It was a bad experience and a mistake to shop from Ashley I received my deli ry two sofas with different legs and set of dining with chipped chair leg and nothing done after call and put a claim

Jeffrey was very knowledgeable and friendly. Never pushy.

Great experience KJ was helpful and available without lingering or lurking around us constantly.

Prince & Jamie made the process run very smoothly! I can’t wait to use my new sectional.

Ren was amazing! Very helpful and patient with me as I was making selections. Also very knowledgeable.

Very impressive place! Kristin was a very kind and understanding sales agent who knew exactly what I needed and made it happen. She also went above and beyond to suggest other helpful items.

Excellent

KJ was one of the best salesmen I have had in a long time. He was professional, knowledgeable, friendly AND funny. He gave us a great deal and quick delivery. If you're at Ashley in Novi, ask for KJ and you won't be disappointed.

Kristin was a true professional and helped me in every facet of my purchase, I truly recommend seeing Kristin for all your furniture needs at Ashley in Novi!

Had issues with the bed, called them and got exchanged. After that, they sold me the exchanged bet without a box spring so had to call back to resolve the issue. Overall good customer service from management team. Although it was a hassle to get things taken care of.

My purchasing experience was pleasant, but unfortunately the delivery didn't go as well. The morning of my delivery, I called because I had not heard anything. My chair was not on the truck because the area code was wrong so I didn't receive any of their messages. No one emailed me when they didn't get me by phone. She re-scheduled my delivery but said I needed to go in the store & change my area code. I asked if I could call she said no. I called the store & was told for security reason I needed to go in the store. I get to the store they didn't even ask for ID. The day before my delivery I called to confirm & again I wasn't on the schedule. I guess 3 times is a charm. I finally got my chair yesterday.

This is the first time I’ve shopped at Ashley and I’ve had the worst experience ever. The sales person verbally told me that I would have white gloves delivery and in the invoice, I saw that I was charged for delivery so I didn’t think anything of it however, When I had my couch delivered, it was front door delivery only. When I called to see where the miscommunication was, he pretty much said you should’ve checked the invoice before you signed it and didn’t take any accountability. He said he would open a ticket and see if anything can be done and that he would follow up with me in a few days. It’s been over a month and I still have not received a call. Also, the couch was delivered damage which to give credit to customer service they were able to help me out right away. The sales person on the other note couldn’t not care less after the purchase was made.

Ren was our sales representative and was very patient and accommodating. It was a pleasant experience.

I just wanted to give a shout-out to K.J. for being such an awesome guy to show us around and help us today, extremely friendly and helpful. We will be back for sure!

KJ was very helpful in helping me pick the perfect recliner at a good price!! Next time I need furniture, I'll be calling KJ at Ashley!!!!

Very helpful and friendly staff definitely recommend going to purchase your furniture there

I was in a hurry and Prince was extremely accommodating! He was quick and precise. Gave me all the pertinent information and was very friendly and so nice to my autistic son! Thank you Prince!

KJ was so awesome and helpful! He had lots of knowledge and was so easy going to work with. Very quick and got our purchase through quickly! If you go ask for KJ!!

Prince was Amazing!!!

Excellent

We had a great experience at the Ashley store in Novi when we were shopping for living room furniture. We were helped by both Wren and Jamie and both were awesome! Both Knowledgeable and helpful. I think we found our go to furniture store!

Kirsten was patient, helpful, and quite kind

I just want to say The Ashley Store in Novi was the best Furniture experience I ever had. I have dealt for over 45 years with the other furniture chains and always never felt satisfied after I left. I never knew The Ashley Furniture Store actually make their own furniture. Jeff Schifman was our sales person. He has been in the business and worked for all the Exclusive high end retailers as a buyer for them. Ashley in my opinion is super lucky to have him as an employee. He was the most personable and knowledgeable on all kinds of furniture. They are not pushy and the Prices were excellent. I will be their customer from now on . I usually don’t take the time to do these surveys but It was such a great experience I want other future customers to have the same great experience I had ..

Our sales person Kristen was awsome she got us what we wanted in no time

Store had a good selection. Sales folks were very helpful and not pushy!! The overall experience was very positive. The only missing piece was that they don’t haul away the old furniture. This should be included as an add on service to make this a wholistic buying experience.

If I could leave negative stats I would rude receptionists loaders had me load it. It took over a hour and they new I was coming for two days. Scratches on my leather chair. No feet for the foot rest. Horrible experience I will never buy Ashley again.

I have always considered Ashley's furniture to be a high-end store, but my recent experience has been the worst of my life. I placed an order on July 14th and only received a partial order on September 29th, with the final part expected to arrive in October, despite being told that everything was in stock. It's clear that the corporate team needs to take a serious look at the customer feedback. It seems like everyone is having the same issues, so it might be time for a leadership change in this corporation.

Priya was pleasant to work with. Knowledgeable and patient with understanding my needs. Great service, personable and professional!!

Excellent customer service

A fun shopping experience! Prince did an excellent job helping me find a sofa that fit all our requirements. We cant wait for our new sectional to arrive.

Please be very careful when you purchase from Ashley Furniture. Their policy is no refunds or exchanges once the items are in your possession, even if damaged. You must refuse the item immediately; otherwise, they do not help. They do not have their own delivery company, so they hired a third party to deliver, and they damaged our floors. They hid the damage by placing the bed on the damaged area, taking pictures showing no damage, and leaving dirt after assembly. So please take photos of the rooms where furniture is delivered before and after. We moved the bed to clean, and the footboard fell apart(most bolts were not tightend so we had to do our self). The store staff have nothing to do with the customer after the sale. They refer to customer service, so do not even bother contacting the store they offer no help, I asked for the manager and he refered me to call a number. They also left trash outside where they parked. And as you see in the response from the store theyhave nothing to do with the customer after the sale, they refer you to call phone numbers.

Ms Moss was pleasant and professional. I love my table

Our sales person was very helpful and patience 🙂 ☺️ highly recommended.

Furniture quality is Better then Gardner white. Char was a big help, very friendly and still learning. However, we were overcharged 165.00 dollars then the prices given, so I hope she will take good care of us when we come back for more decor or take it as a tip. Best of luck to you!

From the moment my husband and I walked in we were greeted and when we said we were “soft looking “ for furniture, we weren’t stalked. Char worked with us and was extremely patient, offering us options and she listened to our needs. There was another woman who also helped us (but I can’t remember her name!). Everyone at Ashley was helpful and personable (unlike their nearby competitor with the initials of G&W). Ashley Furniture is excellent quality and more affordable than many others! We purchased two pieces (sofa and loveseat) and are super excited! Thank you Char for your kindness and patience! We WILL return in the future!!

They say that they would match/honor the online price which is a total lie and also try to add the door step delivery to the order which cannot be refused. We knew what we wanted and were ready to work with a rep to close the deal but it didn't work out well. Would probably shop online but beware their store and online policies are way different.

Quick easy process with Chris

Fantastic

My sales person chris was knowledgeable of your products and help me make a good selection for my guest room

Kristin was an excellent sales rep. Bought a mattress & even a lamp, for a decent price

I was shopping for accent chairs and didn’t see anything I like. I was about to walk out the door when a saleswoman approached me and showed me some things. She changed my mind and I ended up walking out ordering 2 chairs. I am super happy with my overall experience!

Very friendly, helpful, informed. I LIKE that items are AMERICAN MADE! worked with us on price too.

Great found what I wanted, sale's people were great as well

Prices in store way higher than online for items, delivery, and warranty. No store phone number is answered. Would not price match online. Save a trip and $$$ by ordering online.

Chris was terrific. It was a by chance stop in and we were very happy with our experience.

Ashley furniture was exceptional from start to finish! I highly recommend! 👌🏻🥰 From getting personal one on 3 sales service in store deciding, placing order & getting rewarded for being a Teacher with 3sales reps(1being a manager), since the 2were a great help to the new gal who was just learning the ropes. We had great conversations & fun time to doing! 🥰⭐️ & the Kristen who answered the phone after my delivery was made was Amazing as well, to help fix the mistake of the new gal who forgot to put the foundation on my order& was able to get it delivered the next day!!! All staff from in store to deliveries, was all sooooo friendly & super amazing!!!! ⭐️🥰I loved my 1st experience here in putting together a bedroom set with pieces from different sets for my 1st house! Keep up the Great work Ashley furniture & keep bringing Blessings to others! 🥰⭐️

The mattress expert working on 8/1 at around 4:30 pm in West Oaks really helped us a lot along with the man who brought us over to the mattress section. Thank you both for the last minute help!

Colin and Kristen were very friendly and professional. The furniture is contemporary and of high quality.

Jeffrey Shifman was the associate that we worked with. He was very helpful with answering all of our queries and passing his knowledge about home decoration. He was very demonstrative of the type of fabric and showing us all the details needed for our purchase. Overall all we were very happy with his handling of the entire buying process.

The sale itself was a pleasant experience until they couldn’t deliver on the original date they set up. When it finally arrived, the order was wrong. The salesman couldn’t be reached and the Manager was not helpful at all. I could never find a phone number to directly talk to someone in the store and had to go to elevated levels of customer service at their corporate number. When I went back to the store for the second time after delivery to get it straightened out, Jamie stepped up and rectified the whole situation. He is a great guy and I would highly recommend working with him. I love the furniture, but dealing with the store with something less than a good experience, except for Jamie!

The salesman, Jeffrey, welcomed us with a smile which is important to me. He and KJ were very helpful in our decisions and most of all saved us money. Very pleased with our choice at Ashley Home Store.

Really terrible customer service. Spent a lot on a standing desk that doesn't work and was told there's no refund policy. Have a whole house to furnish but won't be giving them my business again.

Excellent sales person and great manager. They were great to get me excellent deal on the furniture I bought today. Very happy with stuff and service. Will recommend to other people

I recently purchased furniture from Ashley Furniture and had a fantastic experience. Jeffery, my salesman, was incredibly helpful and made great decorating suggestions that fit perfectly with my needs. He was knowledgeable, patient, and went above and beyond to ensure I was satisfied with the sofa I chose. I highly recommend both Jeffery and Ashley Furniture for their excellent service and quality products. Thanks for your help Jeffery!

Terrible experience at the Novi Ashley store. My mother bought a $4600 mattress and power base that has never worked. They were supposed to send someone out to help with it, and never showed for it. I called to follow up for her, and was told they won't deal with it and are passing me on to the manufacturer. So I then asked how do I get a refund for this, since it never worked, and was told they have a NO REFUND policy. DO NOT SHOP AT THIS STORE. THEY DO NOT CARE ABOUT THEIR CUSTOMERS So, the "owner" responds wanting to help, and gives me the same phone number to call that told me they won't help. So I tried the text number to see if they will help. They sent one message, and have ignored since. I have been very polite, and am just asking for some help with this. My mom is 81 years old, and needs some assistance with this. They can't possibly just ignore this, can they?????

I recently purchased a few items from Ashley's Novi location with a salesman KJ. KJ, was extremely knowledgeable of the items being purchased. He gave excellent customer service. He made our first time visiting an Ashley furniture store veryyyyy pleasing and comfortable. If you visit the Novi location and want to feel like an appreciated consumer... then ask for KJ.

Jeff S was the very best! I had very specific needs in mind when it came to picking out a sectional and he went above and beyond to make sure that I got the very best product at an amazing rate. Further, he was extremely friendly, patient and knowledgeable. Anytime I need to buy furniture. I am definitely going back to Jeff.

Terrrible experience. I waited all day, took off work for my delivery for them to not come. It said they were on the way at 8:49pm after waiting the whole day and then they signed for me, marked it delivered and never came. Not even a phone call. Where is my couch???

Helpful and friendly sales associates. They let us browse around, but we're available to answer any questions.

Kristin was very knowledgeable and helpful. No pressure sales

The Skyler was very helpful in selecting king size frame and mattress for us. He was polite and pleasant.

Great experience, knowledgeable and friendly staff, no high pressure sales, quality products and Kristin, our sales rep, as well as her manager took the time to get to know us and talk us through the best options for our needs. Looking forward to our new power electric sofa being delivered in 2 weeks, we got the gray but the tan/brown was what they had in the floor. Thank you Kristin!

The manager and sales team were all very helpful. Not pressuring and got us setup with what we needed - thanks!

We made a third furniture purchase at Ashley and the process was once again, very professional and easy. We had two sales people (Prince & KJ) since we went in twice and they were both helpful and knowledgeable. The delivery was quick and efficient and the bed and mattress are really nice.

We had Brandon help us pick out our sofa. He was great!! Very helpful and knowledgeable. We had a very specific size needed for our space and he was able to help us find the perfect fit. Huge selection of furniture. Definitely going back and would recommend

Good

Jeffery was very nice, knowledgeable, and patient. If we buy furniture in the future, I would definitely go back to him at the Novi store.

This place is the biggest scam ever. Please stay away from this place. Had two orders placed. Decided to cancel one and I had to call 3 times to cancel. Their customer service is AWFUL and the phone numbers that Ashley Novi gives you do not work or they never answer you. They just want to sell you and send you away. After waiting for my refund for 10 plus days I still had not gotten it. Called the customer support again and they stated a ticket for my refund was never created. How can you cancel an order and not expect a refund ?! Especially after I stated I wanted a full refund to my cc. I am still waiting my refund on this of over 2K. My second order was set to come together and that they had it in stock at the store. Nope I got a call that only one part was available and they were shipping it separately. I got the piece and I hated it and decided to try to return it especially since I only had one piece. NOPE. They don’t take any returns or work with you on solving any issues. I canceled the second piece. Still having trouble getting my refund on this as well. This place is such a scam. I will never be purchasing anything from Ashley and I recommend you save yourself the grief and stress.

The best furniture shopping experience in 40+ years thanks to Kia @ Ashley Furniture in Novi, MI! She was intuitive without hovering, knowledgeable but not overbearing. She asked questions about style then guided us to a great selection, pointing out features. I would also like to give a shout out to the entire team, thank you for taking what could have been an excruciating experience and making it enjoyable. 10/10. Go see Kia!!!!!!

Everything was going well until I decided to buy some of the items that was on my bill and return other items. My salesman expressed how upset he was about his permission and threaten to cancel my whole order. I went to the store they were talking about canceling partial order no worries and no thank you cancel the whole thing I went someplace else left there satisfied and I save some money.

Kristen in mattresses was extremely knowledgeable and helpful…. She helped us pick out the last mattress we’ll ever need… we recommend her highly

I received excellent customer service from Kristin. We are talking A1, 5 Star Customer service.

We absolutely love Ashley Furniture! The quality and selection is fantastic. We work with Jeffrey who is extremely knowledgeable and has a great eye for design.

Kijana was the best. Very happy with our purchases.

I ordered a 4 piece livingroom set in April and all of the pieces didn't come in until June, which was OK. But then we learned they only deliver in our area once a week so I had to take a day off work. When our items were delivered I saw right away the loveseat was damaged. The driver took pictures and said to call the next day and they will replace it. I called and the rep said no, that isn't how they handle things. I had to go on the website, request "parts" and wait for a repair tech to come out. Now the parts are backordered until the end of July. And the repair tech only comes out to my area once a month! I am VERY disappointed in Ashley furniture. I would NOT reccommend!!!

The salesman was top notch! Got us a great deal on some excellent furniture that was totally random! I would recommend this store 1 million percent!

Prince was a huge help and made the process super easy!

KJ was extremely knowledgeable and very helpful

I am writing this on behalf of my aunt. She came to this store in mid-May and purchased a china cabinet, dining table, 2 captain chairs, and 4 other chairs. At least that’s what she thought. She was led astray and lied to multiple times by a specific salesperson named Jay Phillips that day. It was all a mess the day she received her incorrect order. She was given a broken table with no chairs. The broken table was taken back without argument and the delivery team said they would bring her a new one. When she asked them where her chairs were, they simply stated that there aren’t any. When she was in the store, she was assured several times that the $3200 that she spent was including the chairs. She went to the store to see the salesperson to express her frustration and he told her that she needs to pay an ADDITIONAL $500 to be able to receive her chairs! On top of that, the china cabinet that she ordered was supposed to be in by June 1st, and now she’s been told it won’t arrive until mid-August. She requested to speak to a manager multiple times, but Jay disregarded her request and stated that he is the manager. My aunt is an honest and respectable woman, and she repeated many times her understanding of the purchase. She is foreign and I believe Jay used that to his advantage. Since then, she was and has not been given any resolution besides the option to purchase the set of chairs that she was led to believe was already paid for. Jay knew that if the chairs were not included and the china table would not arrive for 3 months, she would not have agreed to the purchase. It seems like Jay was more interested in landing the sale and increasing his commissions than being honest and transparent. My aunt was taken advantage of and then ignored, but I can’t ignore what happened.

Our salesman helped us design our room. He was very nice professional and courteous

Truly enjoyed my visit. My first time at Ashley furniture. My sales representative was great

Great salesman Jeffery. Very kind. No hard pressure.very clean and most of all great deal.

We had a wonderful experience that felt inviting and accommodating. Our sleep geek, KJ, was absolutely spectacular!

Staff was great. Very nice and not pushy. Prince was great!

Very experienced sales person. Great experience. Good price.

Great service from both Ren and Brandon worked extremely hard to get us a tempur-pedic and a new sofa!

I have to change my rating. I'll provide an update later. OK, Skylar and his boss corrected the issue I encountered concerning they're All Sales Are Final policy. I'm good now. Make sure you 100% sure about your purchase before completing it.

KJ has very helpful in assisting with my sale. I have purchased through him several different times. He is always attentive and responsive to what I am looking to purchase.

Great store and quality products. Our sales rep Sidney was great.

Friendly, not pushy listened to our want and directed us to the furniture we requested.

My experience at Ashley, Novi was great! KJ Roberts was very helpful and a pleasure to work with! I would most certainly recommend to friends and family. Too early to review the actual patio furniture but it did go together easily, was unpacked and built without any frustrations, and looks great…so far so good! Thanks KJ and team!!

Let me just tell you, what the world needs now is compassion and understanding and that is exactly what I found at Ashley furniture- Novi. It may seem an unlikely place, but I was genuinely taken aback by the sincerity and kindness of our furniture guru, Kristin, and her store manager, Tamiko. As first time home buyers, emotions were high as me and my boyfriend were finalizing a large purchase at Ashley. Kristin made me feel so comfortable and answered all of our questions. She encouraged us to take our time- there was no pressure! I will definitely be recommending Ashley furniture- Novi to all my friends and family for all of their furniture needs!

I purchased a kitchen table from Ashley furniture in Novi Michigan the service I receive was top notch. I would definitely recommend them.

Pleasant and friendly sales person.

Great professional team.

My Home Furnishing Specialist Prince went out of his way to make sure I found exactly what I was looking for. I never felt rushed. He was knowledgeable of Ashley’s products and professional.

Brandon was very helpful in finding the right mattress for me along with a bedroom set that would fit my new mattress. Looking forward to receiving my new purchase!

I walked in to compare the service and options I received at two other furniture stores. I walked to the back right of the store without being greeted or acknowledged. A gentleman walked in my direction, looked at me, and walked away without saying a word. I decided not to continue looking after that point. And took my money elsewhere.

KJ was great !! He listens to what you need in a mattress and finds the perfect fit . He wasn’t pushy like the previous sales person we dealt with and a competitor. He gained my business on future purchases.

Great service. Friendly employees. Give you space to look around and decide without feeling forced to purchase. Great quality furniture.

Sydney was amazing. She made my experience at Ashley's great.

We were very pleased with the quality and selection of furniture at Ashley Homestore. As sales associates both Kristin and Ren were professional, knowledgeable and helpful as we selected a sofa chaise, chair with ottoman, and an occasional table set. In the future we would definitely return to Ashley Homestore in Novi.

Jamie was a great salesperson! Clean stores, plenty of furniture to choose from. Good prices.

Salesman was nice & professional, pleased with our experience.

Sydney was very friendly and gave great customer service! She was able to help me find just what I wanted and in a timely manner!

Went into the Ashley store Novi and was greeted by Brandon. He was very knowledgeable about mattresses. I came in looking for a upgrade and something plush to help with my husband back and neck issues. Needless to say I spent 3 times as much then expected but it was well worth it. Thanks Brandon your customer experience was awesome👍

I love Ashley Store I will never think about shopping at any other store.

Great sales person Skyler. Knowledgeable, personable not pushy. Showed me all options available to me, provided pros and cons and let me make my decision. I like this type of furniture store. I will refer my friends to the store and especially Skyler.

Brandon was wonderful to work with. He made sure we were comfortable and taken care of throughout the whole experience. Cannot wait to get our new king mattress.

Very nice place, didn’t feel bombarded and Jamie was amazing!

Excellent assistance and advice from salesperson Jaimee! His word was so helpful and knowledgeable for me! Thank you Novi Ashley and many kudos to A1 salesperson Jaimee!

The service was great and very helpful..

Very friendly people & helpful

Fine

Bad customer service Ashley website says 30 days return policy they said 3 days full of lies this store and racism, don’t exchange corner table what a joke stay away this Ashley franchise store . Find another Ashley store online always cheaper .

Hands down the worst furniture shopping experience. Me and my husband recently moved and decided to get a sore bedroom set.(we purchased furniture from Gardner white and a bedroom set from Ashley) I got the run around from the sales associate from the minute I decided to buy the bedroom set. I was quoted the wrong price and parts for the bedroom. It took 4 weeks to get a twin bedroom set delivered. I constantly went into the store and each time I got a different story of what was going on. The first time the rails were broken the second time they attempted delivery the box for the bed was missing. The manager and sales associate said they would refund money for the inconvenience. I went to the store and spoke with Ashley’s store manager who was with art van for 23 years and she said she’d call me within 48 hours it’s been a week no phone call no refund. Regardless of the refund. I work in sales myself and I’ve never ever over promised a commitment to a customer and didn’t commit to it. Don’t waste your time with this store. I’ve called corporate 3 times and nothing was resolved . Spend a little more money and get 10x better customer service from Gardner white. I promise you will be disappointed shopping here

Trying for several weeks to get someone to fix some of the problems with our furniture. Hopefully a 1 star will find a live person we can talk to. Very frustrated ready to return $7k of furniture because we can’t us it!

excellent

Skylar was polite, professional and very helpful!

K.J was very helpful when my wife and I were looking for a new couch and recliner. I would recommend him to anyone looking for a good deal on quality furniture.

I love this Ashley showroom. It is extremely large with a great variety of furnishings. Upon arrival we were greeted by Jeffrey. He was very cordial and friendly and told us to take our time and look around, if we had any questions he was available. He checked on us a few times which was helpful as we did have questions. He was extremely helpful and knowledgeable in the furniture. We made our selection and he took care of everything even providing his number for a further questions or concerns. The outstanding service, price, and selection will definitely have us coming back.

I am very pleased with the product and work, everything was done quickly and efficiently, the workers are very friendly, thank you very much, I will recommend it.

I very upset with this store "Buyer Beware" I changed my mind on my choice of a sofa and they are giving me a hard time refunding my money Prince was my sales associate proceed with ⚠️ ⚠️ I went in the store told them I changed my mind talk to a manager and still nothing I'm not going to stop tell my money all of it is refunded don't buy from Novi location customer service is awful!!

Go To Gardner white.

Nice treatment and they found a solution for what l was looking for. 100% recommendable.

I had an amazing experience at Ashley! Bledi and Jamie were very helpful and professional. I would suggest this location to any of my friends if they are looking for furniture!! They went above and beyond to make sure I was satisfied with my purchase. They gave me excellent customer service and attention. I I am very satisfied and cannot wait for the arrival of my new furniture.

The only reason this is getting 2 stars is because of Prince, otherwise it would get no stars. Prince in Novi gets 5 stars, the purchase and delivery system get 0 stars. My coffee and end table were supposed to be delivered on April 30. No delivery, no phone call. Call the 800 number for customer service and find out my furniture was put in layaway despite being paid in full. I'm assured I'll get a call from the store manager. Nothing. I call 3 times .. Nothing. Finally I get a person who tells me how to reach the store directly after letting me know my salesperson, Brandon, filled out the paperwork wrong. I call the store, talk to Brandon and supposedly everything is now filled in and I get another delivery date of May 8. No delivery, no call. I call the store and talk to Prince who tells me it's back in layaway because there is no ID picture.. yes we had it copied when we bought the furniture. I text my ID to him. He straightens it all out and delivery is 2 days later Bottom line .. if you go to Novi store, ask for Prince. Only one who seems to know what he's doing. He gets 5 stars.

Excellent!

Tijuana was great.

Very helpful with good ideas. Also helpful in pricing and matching prices. Super nice employees! Each one!

Salesman was extremely helpful and very knowledgeable. The atmosphere inside the store was warm and refreshing. Instead of shopping around I went ahead and made a purchase. Kj and the other associate were perfect together.

Excellent salesperson and great service!

I had so much fun with melody and Skylar! Would never buy furniture at another store after this!

My salesperson Brandon, was amazing. The furniture selection and quality was also impressive. We will be sure to come back to purchase again.

Jay at Ashley Furniture in Novi is the BEST!! He was so knowledgeable and helpful in making our new sectional couch purchase easier. He helped me figure out the best pieces to fit my space and explained how to clean and keep the couch looking its best. The Ashley Furniture Store is always clean and set up well. The staff is always friendly and have never been pushy salespeople. I’ve purchased a few pieces of furniture from this store and I’ve always received great service from the purchase at the store to delivery.

Great service! Found exactly the recliner we were looking for. Saleman was so very helpful.

I wish I could leave a positive review because we really like the look of our new furniture. I didn’t give them a one star review because there were some good things about our experience. Unfortunately, the bad outweighs the good and, in fact, was so bad we will never buy furniture from them again. The Good: Our sales person Melissa was very friendly and patient with us . We were trying to find a specific look, and she did a great job of helping us mix and match what we ended up with. The delivery experience was fine with no issues. There wasn’t really a lot of assembly to do, but what there was, went fine with no problems. The Really Bad: The problem started about three weeks after we received our TV stand. The latching mechanism on the door broke so the front door wouldn’t stay closed. Since I was in the area for lunch, I stopped in the store to see what could be done. They said they couldn’t do anything at the store, but gave me a phone number to call. I called the number and was told that the store shouldn’t have given me the phone number and, instead I had to log into their website and file a claim with their chat-bot. The chat-bot was able to find my order, but couldn’t find the specific line item on the order. It then told me to have a nice day and disconnected me. I called the phone number again and was told they were having issues and to try it again the next day. I did that with no luck. After trying a few days later, I gave in and called the number again. After telling the person that I refused to interact with the useless chat-bot again, she finally agreed to try and help me. She pulled up the schematics for the TV stand, and proceeded to review them with me on the line for forty five minutes. She could see that the mechanism was there, but she said it was showing three parts. I said, “that’s because there are three doors”. She would then continue to look again and eventually say “I think I found them, but it’s showing three parts not one.” I’d again say, “that’s because there are three doors”. After doing this same dance four times I asked to speak to her supervisor or manager. She then took ten minutes to try and find one. After being on the phone for most an hour I gave up and had to get back to work. I asked her to please have manger call me on my cell phone. She assured me that she would. I never received a call. I called back a few days later and finally got a hold of someone who told me they’d send a tech out on April 26th to repair the TV stand. Great! April 26th comes and nobody shows up. I called in late in the afternoon to see where they were, and the person tells me that they can see I requested that date, but it was never confirmed. They said they had been trying to contact me to set a date, but couldn't get a hold of me. I asked how they were contacting me, Phone? Text? Email? I never received a notification from any of those things. She said that she didn’t know how, but they were trying to contact me. She then said, It might have been through the Chat-bot that I no longer had access to. umm..what? At this point I just said “please get someone out here as quick as you can”. She said the earliest she could get someone was May 31st, more than a month away. After hearing my sad tale she decided to try and see if she could get it moved up. I waited on hold for 25 minutes and then magically the line got disconnected. At that point, I decided to repair the thing myself and cut my losses. It was obvious that they were never going to fix it. The moral to this very long story is that you might have a great experience in the store, but if you have to have warranty work done, you're screwed. We will never buy anything from them again.

KJ was really helpful to my mother and I while making purchases for my bedroom. We are grateful for his service and expertise. We will be returning to Ashley Furniture.

Went for a bedroom set for my daughter, salesman Brandon was very helpful and personable. Work to get me the best deal would recommend

We found exactly what we were looking for and Brandon, our salesman, was great to work with!

So prior to this happening to my table that was purchased in Oct/Nov 2022 I had great customer service with Skyler and posted a fantastic review but now I have taken that review down not because of him, but because of the quality of the table that I purchased for $2000. Days after my purchase, the table top had black dot marks. Also, one of the cushions on the chair was not flushed properly. I did call customer service and by text and a third-party came out ans replaced the issues since it was within the one year purchase. Needless to say, I did not invest for the after one year warranty that was offered for nearly $400 it was quite costly big mistake. I highly recommend it because I've went through so much misery trying to order additional parts before and after the one year that I have not enjoyed our table since the day we purchased it. The photos shown below are one of the chairs that broke before the one year...and the second chair broke a month after the one year. You don't talk to a live agent and the one time I did it was in Vietnam and you have roosters in the background it was ridiculous our call got cut off and then I was told by my second call to text a number and a live agent will get with me.Trying to get a hold of somebody was like trying to find the tooth fairy. texting back-and-forth back-and-forth and nothing was resolved..Months went by I was desperate since I was treated unfairly without the warranty. I then reached out to the store manager in Jan. 2024. He gave me the runaround and a 1- 800 number that failed me before. Months moving forward April 2024 I went into the showroom again and said please please somebody assist me. I have not had two chairs for my table. I need the best customer service possible. At that time, the lady store manager guided me over to a sales person, that sales person ended up having to help other customers and then I was forward back to Skyler my original salesman that never returned a text message of my concerns prior in which he did explain he did not get it? So there we go again with the runaround they offered me to purchase two more chairs for a 20% discount I'm like are you kidding me? $400 I don't think so. So the sales man emailed the parts dept. for me and there I go back to square one texting somebody in god knows where now? Finally got somewhere we received the two legs for my broken chairs without the hardware at no charge. I was able to put the legs on with the screws that I did save from the prior broken legs unfortunately, I was missing a washer and at this point I'm so worried that this will happen again. I ended up texting customer service back asking for additional legs and hardware to have for the future in case this table won't be in production. I did pay for those additional parts. Be advised please get the warranty or just honestly don't buy from Ashley buy from a company that offers more than one year warranty. This should not happen and I'm just not satisfied with my purchase. Exterior wise it's a great looking table but it's too delicate and made poorly that we can't really enjoy it. Lesson learned.

I had an excellent experience in purchasing a recliner with Jamie. He was most polite, efficient and understanding to my needs. He took great measures in reassuring that I understood all the facts of the purchase and delivery process. I am so looking forward to having my recliner delivered. Thank you Ashley Furniture.

Excellent responsive Staff and assisted to make my choice with excellent explanations

I had a few sofa chaises in mind walking in and luckily was able to test out my top choice and learn it was in stock. Melody was incredibly helpful, sweet, and professional. Not only that, I understand she's a newer member of the team, and everyone working was helpful and cheery - What a great atmosphere they've created! Top tier customer service.

Prince was extremely helpful

Worked with Melody at the Novi store and she was awesome!! Highly recommend her and this store!

Jeffery was our sales person and he was phenomenal! Very professional and non aggressive. Will the manger was great too! Tamico was amazing as well! Purchased 3000 + of furniture. I was going to shop around but the prices and customer service kept me in store and I made the purchase here. I would recommend this store to all my neighbors.

My wife and I came in to look as recliners. Our salesman, Sean was very personable and answered all our questions. We ended up buying a recliner and will be getting this Thursday!

We cannot in good conscience keep our previous rating of 5 stars. We will never purchase from Ashley Furniture again, there is a Gardner & White next door and encourage you to check them out instead. Our experience: we spent hours finding the right couch that would fit our space with careful measurements. We purchased our couch based on the advertised measurements. The couch was delivered and ended up being much smaller than it was advertised. Again, we purchased this couch based on the measurements. It was impossible to get ahold of anyone about this issue. We ended up going back to the store and the sales person working said it wasn’t their issue. We finally got ahold of the person we needed to and they offered a discount on an additional piece that could be added, although we weren’t thrilled with this solution we accepted it. They informed it would be delivered on x date. The date came and went and it never arrived. It turns out it was never scheduled. We called the number for delivery and had it scheduled for a new delivery. The day came and went and it never arrived. I had to call into the help line and they said it wasn’t delivered because the delivery address didn’t match the credit card address - they gladly had already taken our payment for this though. No one had reached out to us either. They had to look into this, correct it and then it was delivered. This whole process was a mess, buying a couch and getting ahold of customer service should not be this difficult. Please feel free to look at other reviews I’ve left for other businesses, I almost never complain but this was absolutely ridiculous - this is not how you treat customers. Again, encourage you to look elsewhere for your furniture needs

The salespeople people were helpful and fun to talk with. OK value for the type of furniture. There are a variety of price point furniture stores in the area from low to higher end. You can day where this falls on the spectrum.

The salesman was great, but the White glove delivery was VERY disappointing!! They were scheduled to be here between 2pm and 5pm. I left work early to be here on time. My wife, who is disabled and starting dimensia, was home and they showed up at 1:30pm. It's a good thing that she was having a good day, cuz she let the guys in to put it in the living room. I am absolutely livid over this situation and probably won't buy from Ashley Furniture in Novi, again. William Armstrong

Sean was knowledgeable unhelpful help

Easy to find a bed that suited me.

Had a great. Experience great service and a good price

I loved my experience at Ashley‘s. KJ and Skyler are such great salesman. They were very helpful, friendly, and knowledgeable. I feel like I got a full experience and I’m really excited to get my bed delivered!! Update 6/13/24 Nothing but regrets 😝. The bad reviews were the only red flag needed but I ignored them. Doesn’t matter the location don’t ignore the reviews!!

Skyler was really helpful and all around pleasant to work with. I appreciated his humor and casual sales approach. Dude was dope, I’m excited for my couch.

Sean was very knowledgeable and help. Great service.

Jason and Kristin were awesome help

Ren was amazing and extremely helpful, patient, and kind. She made the experience seamless and not feel rushed or forced into anything, ultimately making our decision to buy even better.

So far, so good.

Jeffery was incredibly helpful, honest, friendly and understood what I was looking for. Excited for our new family room makeover!

Novi👎 Auburn Hills👍. I had the worst experience at Novi store. The sales people were very nice. However, after I Paid in full at the time I purchased the items and didn’t have the furniture delivered twice on the days I was promised, I got the run around. I called the “866” number to find out what happened to my furniture. They had no active purchase associated with my number. When I finally got a hold of someone, they told me my furniture in layaway because it wasn’t paid in full. I contacted the salesperson who stated she made a mistake. I was told it was taken care of and we made a second delivery date. After it wasn’t delivered on the second date and was promised two extra chairs for my dining room table, I asked the salesperson to have a manager call me. I was told there wasn’t a manager at the store. I left two messages at the store for manager to call. I got no call back. I finally called Auburn Hils store and asked for assistance. I sent all my paperwork to them. They forward to Novi manager and told me to call back if I didn’t get help from Movr management . Again, I heard nothing. I called Auburn Hills. They fixed the mistake with the paperwork. This began on March 22. I still hadn’t heard from manager or salesperson. The Auburn Hills manager put the paperwork through on April 10. I should have a delivery next week 🤞. I hope this is not written prematurely..thank you Austin Dietz for helping me. To this day, I’ve had no call from Novi manager and no two extra chair’s promised for inconvenience. Austin did take off delivery charge!! Thanks again to Austin for stepping up and helping me!!

Sales rep KJ showed all the options - cost vs value. Overall, buying experience is very nice.

Great sales person. Good product. Sales/check out software is horrible. Senior management needs to try buying something to experience the software mess that they have created!

Ashley Furniture has a great selection of Home Furnishing Items.Ask for Ren ! She is very informative and helpful.

Jeffrey was amazing! Quality of the furniture and price points are great. We will be back.

Ten years ago purchased Ashley Furniture. Every piece still in great shape but time for refresh. Shopped today for new living room sofa and chair. Associate “Prince” guided and helped me through entire process. Amazed by his expertise, kindness and patience. Furniture good quality and price excellent. Looking forward and excited for delivery day. Thank you…

I had a great experience at the Ashley Store in Novi! Jefferey, William and Jay were a great help. Because of them, we were able to find a comfortable and beautiful couch in our price range.

Great customer service. Good deal on a toddler bed. We’re pleased

dont listen to the paid bot reviews, come here for your daily dose of harassment from the salespeople. Ren pounced on us and stumbled through her sales 101 question sheet, completely disregarding our interest to shop peacefully. she will lose a lot of potential sales for this location, incredible ineptitude.

Shawn was great to work with today, and super personable. Definitely recommend him for all of your furnishing needs. He also helped me get the best price!

Brandon was informative, polite and professional. He was also NOT pushy. I would definitely go back and request him by name.

Great service we were in and out quickly.I want to tell you thank you for the Veterans discount.

Helpful staff.. nice selection. Unfortunately my new chair came all scuffed up.. hoping that they will send someone to clean it..

My salesperson LaDonna was excellent. She was very helpful, knowledgeable and very responsive to my questions.

Jeffery at Ashley in novi was fantastic! Great customer service provided from him!

The worst buying experience of my life. Inside the store everything was great. They showed us couches that fit what we were looking and assured us that the team bringing the furniture would take our old furniture. That was a must have because I can't do it by myself and need the furniture gone if we are bringing new stuff in. We don't have that much space. After picking a couch, we let them talk us into a mattress because we needed one so desperately, so we said screw it, we spent less on the couch than anticipated so let's get the bed. We left excited. When the mattress came we were told they couldn't take our old one because they weren't bagged. They needed to be bagged because of our pets. I asked if they had bags, but no the store was supposed to provide them. So I moved it to my back room. After the mattress guys left I discovered a hole in my drywall right above my bed. They said nothing to me about it and were gone by the time I noticed. This sucked, but it wasn't the end of the world. A week later the couch is coming. I get a call from the delivery guy and he tells me that one piece of the couch is the wrong color and asked if I wanted the other two pieces. I said I needed to call the Ashley store to see what was going on but before I could I was called two more times! Once by the same driver and again by their manager demanding I tell them if they are delivering the couch. I said yes, deliver it just not the piece that's wrong. They arrive and proceed to tell me that they don't take old furniture. So now I have 2/3 of my couch, my old couch and chair all in my one small room. I finally call the Ashley store..well the customer service line and they assured me they will get it fixed and have someone from the store call me. When I did get a call the phone disconnected as soon as I answered and when I called back it went back to customer service and they didn't know who called. But that lady did tell me that she was going to submit the new order immediately. The next day I got a text to schedule delivery. So no I did. When they delivered it...it was the wrong color still. After 4 or 5 more phone calls and a tweet I finally got another delivery for an exchange scheduled for over a week later. I've taken multiple days off work in order to be home for this delivery. I've spent hours on the phone trying to solve this issue and they've don't next to nothing to assist me or try to make this up to me. I'll never shop here again.

Jeff was so helpful and great to work with.