Ashley Store | Novi, MI 48377

Wonderful!! My delivery gentlemen were very polite, professional and efficient! They set up so quickly and also made sure things were off of the walls so they wouldn’t bump anything. Very happy!!!

Jesse was a great sales person to work with. Wasn’t high pressure and let me just walk to see what I liked. Straight forward on what I was buying. Would return here for future furniture needs.

The sale person was very good.

The experience I had was amazing. We worked with Skyler in the Ashley’s Novi location, this was our first time buying furniture and he made the whole process smooth. He was super helpful in answering questions we had. We will definitely come back to get more from Ashley’s because if our experience with Skyler.

Andrea our salesperson was very professional. Got two lamps that were marked down 75%.

Friendly service without the pressure!

Excellent customer service!

Not even worth a star. I have purchased the bedroom furniture set couple months before the wedding, which was in July of 2021. However, Seller Jefferey said i will have everything by end of the year. This is when all HELL started. Everything started getting pushed back and some of the partial delivery I get comes broken. Delivery people just drop the item and try to leave when i can cleary see the drawer sets are broken. Even bed frame they just screw the hell without looking at the instruction. Some were installed with wrong screw and could not be disassembled. Also, some of the screws were grinded which i could not turn any more to take off the screw. Even the people who came from CHICAGO pick up the broken funiture said People delivering at Detroit location always do this and they get the blame. Seller Jefferey instead of taking responsibility he avoided. I got sick and tired of waiting, because my wife was pregnent and didnt want her to sleep with the bed on the floor. I have been calling months and months demanding for refund. I have purchased the bedroom set on Madison Heights Location and found out the Seller Jefferey has moved to Novi Locaiton. I call both places, only thing they would say is there is nothing they can do because furnitures are delivered. Delivery people deliver the furniture broken, what the hell do you mean their is nothing you can do? I have called been calling the place over a month and finally got me through corporate office and i got full refund. I went to crate and barrel immediately and got the furnithure i wanted in 3 month. DON'T BUY FURNITURES FROM THIS PLACE.