Ashley Store & Outlet Okemos, MI

It was a pleasure doing business with Jood at the Okemos Store. She was very polite & very professional! Thank you, looking forward to enjoying our sofas.😊

The best furniture shopping experience I ever had (and I’ve had a lot). Scott assisted me as needed. He was very helpful instead of overbearing. Purchased family and dining room furniture. The store was clean with lots of selections. 10/10. Thank you, Scott!

Jesse was very helpful as we picked out a new sofa. The store had a good selection and the prices were reasonable.

I ran into a problem with needing a mattress immediately. Called Ashley Furniture in Okemos and they said yes we have some. Went to the store and talked with Jesse. He showed several to find the one I wanted. They had it in stock loaded in my truck and I am a very happy customer

Noah was so helpful. He showed us a couch I wouldn't normally have considered. We ended up loving it and he helped up configure it perfectly for our home. Thanks Noah!

Sales representative Igor, was very friendly, knowledgeable and was able to answer all of my questions.

Trevor greeted us as soon as we walked in the door and then respectfully let us shop, always available when needed. He helped us select a bedroom set and mattress. We are very pleased with our purchase and the customer care!

Very helpful, professional and knowledgeable

Jesse was a huge help when looking for my new furniture. He was not pushy and did not give me salesman vibes. I let him know what I was looking for and he directed me to those items and let me be to make my decision.

This was my first visit to an Ashley Store & I was extremely impressed with the selection of items, as well as the professionalism & friendliness of all staff I encountered. Associate Corey greeted me the moment I entered & led me to several items I inquired about. He did not hover, but was close by whenever I had a question. I ended up making a purchase. The ordering process was quick & seamless and, without hesitation, I have no doubt I will make another purchase at Ashley. Thank you, Corey, for providing me with great service & being so knowledgeable of all the items I inquired about. I highly recommend Ashley in Okemos. Be sure to ask for Corey....you will be happy you did!

Jood took her time learning what we were looking for in a mattress and showing us ones that combined what my husband and I were looking for.

Couldn't be happier. I was of course greeted at the door but no one was pushy and gave me the information I needed to navigate around the store. They definitely have a wide variety at a wide price. Honestly I thought it was only really expensive stuff but we got what we wanted at a good price.

Igor did a good job - he was present but not over-bearing. Pointed out benefits and cons of a couple different options as far as upholstery options and the reality of owning dogs who think they’re people who sit on the couch. I think I got a fair deal especially considering I didn’t want to spend 18 hours negotiating for a sectional. All in all it was a great experience and I got some much needed upgraded furniture.

Megan was great to work with! She helped us find exactly what we wanted.

I was having a really good experience until i tried to put my furniture together. One of the pieces was made wrong and it could not be assembled. It took several hours of work to get an answer on when I could get a replacement part. They told me it would take 7-10 day and they refused to overnight the part or give me the floor model part. I asked if I could return the table and they told me it was my responsibility to catch all defects when I picked up the item and it could not be returned. How am I supposed to know the part was made wrong unless I put it all together in the store? Ashely is great until you sign the paperwork, then you are on your own. You would think they would offer to come assemble it for free or offer store credit for my trouble but no. They made the whole experience feel like it was my fault for not inspecting it thoroughly enough.

Megan helped us find the right mattress for us. She was professional, friendly, and a good communicator. Thank you!

Megan was super polite and helpful! She recommended lots of options and walked around with me while I checked out different furniture very professional and friendly.

Wide selection and great service!

Ashley stores have a presentation of Excellence the moment I walked in the door! Starting with Trent, who was so knowledgeable about where to suggest to look for items that I wanted to purchase, he did not hover over me, but, he was easily accessible. He was friendly and at the conclusion of the sale, he personally walked with me to the car to help me load! Supervisor in the background was the same professional, accessible and friendly presence. I will be back again and recommend Ashley stores to my friends and family!

Igoor did a great job!

Right price for the right piece. Thank you!

I enjoyed purchasing our furniture at Ashley and would definitely make future purchases here!

Very friendly sales staff, answered all our questions and helped get the best deal. Can't wait for it to be delivered.

We had a wonderful salesman. He was busy, but worth waiting for his assistance.

Trevor assisted me in finding a new bed, which was a Tempur-pedic with the adjustable base. It’s a very high-quality bed and I love that I can adjust my head or feet to a more comfortable position and relieve aches and pains. He has a lot of knowledge about each bed and listened to what I was struggling with to help find what would best fit my needs. The process to get financed was pretty quick and easy and he was very professional and kind the whole time. Thank you Trevor!

Dale was a great salesman. Got just what we wanted at a good price!

From entering the store for the first time to the purchase of our bedroom furniture was comfortable and seamless. Scott was very knowledgeable and helpful. I will definitely go back and recommend to friends and family.

My wife and I came in looking for new furniture for our living room, and Jesse Gedeon was extremely helpful throughout the entire process. He was very knowledgeable, patient, and took the time to understand what we were looking for without any pressure. Jesse answered all of our questions and made the experience smooth and enjoyable. We really appreciated his professionalism and would definitely recommend working with him at Ashley.

Friendly staff and courteous help!

Walked into Ashley looking for a sectional my wife and I found online. Even though they did not have the exact couch we were looking for, they were able to show us couches with the same material, cushion, and color as the one online. That helped us feel more confident, and we ended up ordering the sectional online. The sales rep was friendly and helpful without being overbearing, and it was fun walking around the showroom.

Trevor was extremely helpful, knowledgeable and made the purchase a great experience.

Great quality, great prices, and Jesse was quick, professional, and found us all the right deals.

Devin helped me and was beyond helpful. No high pressure and exactly what I needed

Dale was great, got us all set up for a new dining table and chairs!

This is the second time we’ve worked with Megan.We found her to be very friendly and very thorough with her job. We enjoyed working with her and we highly recommend her to anyone who would like to buy furniture.

We were helped by a salesperson named Jood who was very pleasant to work with. She helped both me and my mom find exactly what we were looking for, and she did it with confidence while keeping it low pressure and down to Earth with us. We will definitely shop here again in the future!

Devin was the salesperson who worked with me. I was interested in a queen size Serta extra firm mattress. Devin answered my questions and took the time to show me how the individual coil system worked. The floor manager offered me water. It took a while for the managers to figure out the cost of the mattress as it did not have a price on it. The store manager processd my paperwork. I felt the mattress protector was a little high. There is a fee to remove the old mattress. I hope this mattress will get more than the typical 8 to 10 years wear since I purchased the extra firm one. It is good to compare pricing with other stores.

Our sales associate Jood was a delight to work with! She went out of her way to figure out what my daughter needed and helped her stay within her budget. She was also very friendly and professional. I would definitely work with her again!

Devin was very helpful in helping me to chose the chair I wanted. I recommend him as a quality store associate.

Staff was friendly and didn't rush us, to pick out what we need.

We are very happy with our recent purchase of a sectional sofa. Igor was very attentive, friendly, and did not pressure us. Delivery was made much sooner than we expected, and the two men were very careful taking the sections down our basement stairs.

We had a great experience at Ashley Furniture. Devin was our sales representative, he was very professional and knowledgeable.

Noah was great at the Okemos Ashley store. He made buying a dining table easy from start to finish.

excellent presence & demeanor communicate effective & efficently

Trevor was really helpful, very knowledgeable and knew exactly what we needed with little kids! Thanks Trevor

Corey was an excellent sales associate. Knowledgeable, honest and a pleasure to work with

It was a very positive experience. We looked at a _lot_ of recliners for me. When I pointed out the couch that had caught my eye online, Jesse made a point of saying, well let's go look at that one then. When my fiancé and I sat down together, we were in complete agreement. Even with our difference in sizes, we both felt completely comfortable, like it was made for each of us individually and both of us together. This will be something that we can share and will bring us closer together.

Jood was very helpful in my search for a specific item. She even helped me save some $$ on my purchase.

I worked with Trevor, I appreciated his very helpful, no pressure approach. Thank you!

Devin did an amazing job very knowledgeable great service

Megan was super friendly and excellent to work with!!

Greeted as soon as we walked in. Trevor was helping us find very specific living room furniture. We were given time to “browse.” No pressure sales associate. Fast, friendly service. Able to answer all questions. Quick and easy checkout!

Very prompt attention after arriving. Knowledgeable about items I was interested in. Very professional.

We had a great experience while shopping at Ashley for a couch and recliner! Dale was very attentive, helpful, and patient with us. It was important to us for the couch and recliner to match and Dale was accommodating and allowed my girlfriend to bring a cushion from the couch around to ensure they matched.

Very welcoming and helpful to help us find what we needed. Very good friendly feel.

Scott was amazing (thank you again, Scott!)! Very professional and transparent and honest exclusive of high pressure sales tactics.

Our salesperson, Igor made was extremely helpful. We mentioned what we were looking for, and he made great recommendations which made our shopping experience fun. We walked out with exactly what we wanted and then some. He’s genuine and proved to be a great problem solver. The furniture is beautiful throughout the store with a variety of options to choose from. We will definitely be recommending Ashley Furniture to our friends and family.

Our sales associate Trevor was such a delight to work with. He greeted us upon entering the store but gave us room to look around. When we had questions, he was ready with answers. Both Trevor and store manager? Omar were very helpful and went out of their way to make sure we could try any of the power furniture items to their full capabilities. (And trust me, we tried them all i think!) Thank you both for a wonderful experience for something that we have been stressing about for a while!

Devin really helped us pick out our new mattress.very friendly and a pleasure to deal with.

Really enjoyed visiting the new okemos location. Megan was very helpful and pleasant to deal with!

Best consumer service ever, very knowledgeable and attentive. Worked with us and we got exactly what we needed. The best!!!

Sales person was helpful, and gave us time to decide with no pressure.

I walked into Ashley having an idea of what living room furniture I wanted after not having much luck elsewhere. Igor was happy to help me find the options I had preselected to look at and he offered some additional reasonable options. He was very helpful with everything throughout the whole process of selecting what I wanted and answering all the questions I had. New store is beautiful and clean and all the staff we encountered were polite and helpful.

Trae or was awesome

Jood was fantastic I appreciate being the reason for her service instead of an exception to it. Wonderful experience Jood is the best . Thank you, Jood All 5 stars Tay Williams

Corey did a great job and Ashley had the furniture we wanted

Igor was a great help, helping me find the perfect bed frame. Amazing customer service and it was a very quick process getting approved. Highly recommend for any budget

Go see Scott, very professional and not pushing for a sale.

Jesse was very helpful even tried other options to get us a deal

Jessie helped us find a great couch for our space constraints and budget, highly recommend!

Dale was great. Not high pressure sales at all. I am so excited for my new furniture to arrive!

Great experience. Was allowed to shop with out pressure and when I was ready to start talking, was were able to get a sales man right away and was able to buy a couch.

Very nice store and Dale assisted me in finding what I came in to see, and wrapping up the purchase.

Corey helped me easily. The canopy bed caught my eye from inside the mall. I brought my wife the next day to discuss some items. He knows his stuff about style. .

We desperately needed new couches and I was doing everything I could to avoid going into a furniture store and getting preyed upon by sales associates. I finally relented and decided to check out the new Ashley store in Okemos and I’m so glad I did! I was browsing for awhile alone (which is what I wanted!) before Megan approached me. She listened to our wants and helped us curate the perfect collection. Low pressure, friendly sales staff, and I got some great pieces of furniture. Highly recommend!

Devin was great. Helped me find everything I was looking for. Store is amazing.

Great experience with Dale at Ashley! Dale was patient, attentive and friendly throughout the entire visit. He wasn’t pushy, answered all our questions and spent hours helping us find what we needed. Ashley’s prices are fair and the product quality matches the market. Highly recommend Dale!

Megan was patient & not pushy at all - will definitely go back to see her! And thank you to the manager, Omar, for working with us to give us such a great deal. Highly recommend.

Dale absolutely KILLED it. Was very efficient with greeting us at the door, and helping us with any questions we had. Made it very quick and easy to buy, except for their copier that sucked. Lol Dale did a great job!

These people here really went above and beyond! I actually went to another company trying to get a bed.. Well they just really could have cared less.. After two weeks of trying, I decided to call the Lansing Ashley’s, well my goodness my needs were solved within 10 mins!! Long story longer, I go to pick up my bed, I have the wrong card.. They helped me figure out how to walk out that day with my bed. You want to be heard, go here. They are calm, caring and will get you what you need! Even the people helping to load were nice and even joked about our Go Blue truck even though we were in a Sparty neighborhood.. I could go on and on, but this place is awesome all the way around:) I will 100% drive out of town and go here again, it’s worth it! Thank you for helping me so much❤️

Had a great experience. Scott was very helpful and very knowledgeable and nice. Would recommend.

I had an excellent experience at Ashley Furniture thanks to an amazing salesperson, Devin Lamb. He helped me find a beautiful coffee table and truly went above and beyond throughout the entire process. Devin was patient, knowledgeable, and made sure I left with exactly what I wanted. Exceptional customer service! Highly recommend asking for Devin if you visit, he will help you find exactly what you’re looking for!

Scott was great! We came in for the grand opening not expecting to buy anything but Scott was very kind and helpful and helped us pick out the perfect mattress. He didn't pressure us and gave us a very reasonable deal on the mattress and frame

Absolutely great service. Jood was attentive and worked to find a set that worked with our budget! So happy and cannot recommend her enough!

Great store, great people!

Corey was very informative and patient with our decisions.

Megan was extremely helpful and gave us our space to look around and was always near by to answer our questions.

Izzy does a awesome job

Megan had the product knowledge and she explained the process in detail.

Scott is an amazing sales person. He wasn't too pushy, and gave space when asked, but also made himself available for questions. Very informative, and cares more about getting you something that matches your budget and being realistic than trying to upsell. Highly recommend

We had visited the store prior to the Grand Opening today. We had our eye on a specific piece and put the purchase together with Jesse. Treated very well and enjoyed our first trip to Ashley.

Izzy was very helpful in getting us what we wanted in an efficient manner. He was kind and knowledgeable. Checkout was fast and we’re looking forward to receiving our new bed. We’ve used Ashley Furniture faithfully and will continue to do so.

So happy with the purchase I made today. Bought a dining room table that was just beautiful and the price was great! Looking forward to doing all my furniture shopping there.

Scott was very friendly and not Intrusive. He was there whenever you had questions and needed help, but was not too pushy. Would love to do business with him again if we ever needed to.

Had the pleasure working with Jesse today! He showed great patience with me while making a decision on furniture!!

Corey was so amazing and patient with us!

Huge selection and great prices! Trevor was very helpful getting us just what we were looking for! Highly recommend

The new store has a really good selection to choose from. My sales person was Jesse. He was incredibly patient and took the time to help me find exactly what I was looking for without any pressure. He was friendly, knowledgeable, and made the whole process easy. I highly recommend asking for Jesse!

This store has a great selection of furniture for a great price. Jesse was especially great to work with, very informative and helpful.

Love the store! Trevor Fox did a great job on showing us our options.

The store looks great with a large selection for all furniture needs. Shout out to my sales person Corey who helped me in finding exactly what I needed.

Huge inventory. Great deals too! If you ask for Trevor, he knows how to find exactly what you are looking for!!

This place has everything you need under 1 roof, Scott is the most patient sales person I’ve ever worked with(he stayed with me for over 3 hours) definitely recommend

I’ve never been to a furniture store this huge but man I love it large selection of everything very nice and helpful staff and best prices in town 10/10 would recommend for anyone who is looking to get the best quality furniture and best prices😊

Great buying experience, not pushy at all to make a sale got what I wanted for the best price in town fast and easy delivery very professional

Wow! This Ashley Home Store blew me away. Massive selection, beautiful displays, and plenty of styles in stock to try. Checkout was smooth and omar answered all my questions. Easily one of the best furniture experiences I’ve had—can’t wait to come back for more pieces

THE BEST FURNITURE STORE EVER THANK YOU GUYS FOR HELPING ME CHOOSE THE BEST QUALITY FURNITURE

Shout out to my sales person, Megan! She helped me find the best coffee table for my apartment! She was very calming and understanding about what I was looking for. Never felt pressured once into buying anything and had an enjoyable conversation and experience here. They just opened so plenty of options to choose from and in a clean and quiet environment!

Says it's open on Google and was even confirmed by the Owner 3 weeks ago. Took a trip to buy some furniture and planned our day around it. This place hasn't even had its Grand Opening yet! They were inside building the place when we went by. Why have the hours that they are open confirmed on Google when the store hasn't even opened yet? Not a good start to business but an excellent start to buffoonery.