Ashley Store Orion, MI (Auburn Hills)

Don't buy a warranty because don't stand behind it. Had several issues and the repair man didn't follow through.

Terrible experience. Initially charged twice for my order. When I called this store on 2 different occasions and left messages (1 with a person and 1 vm) for the manager, a return call was never received. I had to file a claim with my bank for the additional charge to have it removed. Then the delivery drivers left the 2 couches in the wrong rooms. I am unable to move these (1 had to be brought in through my sliding doors). When I contacted the store - no returns, no help but it send me to a 1-866 number. Buyer beware. Horrible service and customer support.

We found the perfect loveseat for my mom, the right size and color! Our sales person, Samir Nagi was a huge help in finding it and scheduling it for delivery on the perfect day in another state. She really went over and above. Sadly, Ashley did not deliver the couch on Saturday as planned. We think it was sold to someone else. The delivery of the couch is now set for Wednesday. I'm so disappointed. We'll see if it shows up. On a good note our sales person contacted me every step of the way and tried to help. I still recommend her. The couch was delivered on Wednesday and they did a good job.

Why schedule a time and day and not show up?

Very helpful found exactly what I wanted.

The reason why I’m giving it 2 stars is because the sales man was super nice and not pushy. Do not go here to buy your furniture. They can’t assist you with any issues at the store they send you to a phone number where you can file a complaint via text message or online. My furniture was delivered completely filthy. When I called about it. I was told well you bought the warranty file a claim . I shouldn’t have to file a claim. I don’t understand why it was brought to my house filthy. The delivery people were negligent, dropped my sofa, and my chair didn’t even apologize for it. Kind of giggle it off and continue to bring it in the house. I was told they don’t have anything to do with the condition of the furniture. I have to take that up with the warranty department even though they’re the ones that dropped it and caused the issues. Their warranty/service department is a complete joke. Don’t waste your money.

You know, it was actually quite good. The salespeople presented options but I didn’t feel pressured. I appreciated that.

We went here today to look for a chest of drawers. We found one we really liked. The price was too high for the quality, and we were offered $100 off. This was very gracious. We said we would think about it overnight and return tomorrow if we wanted to make the purchase. The young salesgirl said, “I cannot guarantee you that price or a delivery next week if you don’t buy it right now.” I said, “We don’t like to be pressured like that.” Salesgirl said “Okay” and turned around and walked away. We will never, ever return to this store or any other Ashley furniture store.

Great experience all the way around, from showroom to delivery!

Alex was a wonderful salesperson very nice and very patient. Also even recommended that I go to another Ashley's store to make sure I found the right couch. I did and I came back to him.

Good, comfortable atmosphere. Alex is great!

My order for my bed frame was cancelled without any notification. I am moving out of state in one week and will not have a bed available. Luckily I called to follow up on the order and the manager was able to order another bed frame (not the original one) and the soonest availability is in 3 weeks. I am highly disappointed in the lack of communication from this store.

Wow customer service was amazing. Samira was so professional and great with my kids. Helped us choose everything we wanted and gave us a great deal. Would definitely recommend this location.

Delivery was early, very professional and clean

When I walked in the store, all of the workers chillin No one greeted me at the door I walked around to Find a worker No one noticed I was there

Excellent!

Head board was perfect and all personnel in store and during delivery were professional and friendly.

Great experience, no pressure, let us shop, answered all questions.

To say i had a great experience at this location would be a lie. Started out walking in to look for a new dresser, after looking around for a while without a single greet or welcome, i found one, struggling to find a worksr i ended up hetting ahold of a gentleman, who was great and very nice. Helped me get the info for the piece i liked, took me to the counter to place my order. I needed it delivered because i am without a truck and between my busy work schedule, and with moving out. I had no time for pickup. So after paying full for this dresser, and the delivery fee, i thought all would be great. Easy process, friendly people and a great piece for my new living space. Nope. After waiting several hours in the morning that i had taken off of work, i get a call. The piece i had ordered was not delivered and my piece was discontinued. Where did this leave me? Hours of my work day consumed, no dresser that was paid for. And a unhappy customer. I work in the customer service industry and i get it. Mistakes happen. But its more so of how you find a solution to a problem. Joshua, the manager i was told to talk to upon my arrival and second trip to the store. Was not there and they would leave my info out so he would be aware of the situation. The next day, and the 3rd visit to the store i get in contact with Joshua, not very enthusiastic and aware of what was going on, Joshua pawns me off to a very nice lady who did want to help me out. Unfortunately i was not able to come to terms with a replacement piece i liked, and a solution to my on going problem. I than asked for a refund, i did not want to do business with a store that management made me feel unappreciated and like i am a burden. I could see the disappointment on his face when i asked for my money back. Not in me but the loss in a sale and future customer. Feel like its more about the money at this point. Now i have to call to get my money back, which will be a process, than a 10-12 day timeframe with refund, which was to be expected as its like that for anything. I will not be returning to Ashley, and definitely will not be reccomending this company to any one after this experience.

Great! The staff was friendly. Not over bearing. Alisa Rice was the sales associate working with me. She was patient with me, and answered any questions and concerns I had. The store was clean and easy to navigate Thank you Alisa Rice for working with me, and helping me make a good decision!

Kayla was our rep as we walked through the store. She was great to give us our space while we decided what new living room furniture we would like. Very accommodating.

It was all the salesperson Elisa Rice. She should be the example for salesperson conduct on the the showroom floor! She is very good! Thank you Elisa...👍 Delivery was made and the 2 young men that set up my bed were very respectful and had the old out and the new in quickly. I'm was pleased with the job. Thank you!

Sale was amazing and efficient

Had great help working with kayla!!

I called the Ashley store at the Auburn hills location to order a couch I had seen online. I am in Florida and needed it shipped to my new home in Michigan. Kayla took my call and guided me through the entire process. She was so efficient and friendly and warm. I am now looking forward to using my new couch in my new home, thanks to Ashley and to Kayla. You are lucky to have her and I am lucky to have found your store. I will be a return customer.

Samira was so helpful. She was patient and very knowledgeable.

Delivery people are friendly, but the quality of the material is extremely poor. The bedroom set is in drastically different shades for the various pieces, one piece had a huge white spot where no stain was applied, and the bed rails are not properly aligned to match the pattern of the trim pieces.

Tried very hard, and were very patient trying to solve a difficult system error.

Josh Jarvis and Terrance were super helpful with our bed purchase

We had a great experience today at Ashley. Kayla worked with us to find the perfect pieces for our living room. We truly felt like valued customers. His was starkly different from experiences with other furniture stores where you are pounced on immediately upon walking in the door and constantly harassed. It was a pleasant experience and we would highly recommend Kayla and Ashley Furniture.

My sales person was incredibly patient and knowledgeable.

Was very responsive. Professional. Not pushy, hard worker. Easy to do business with

The sales clerk, was very helpful and very knowledgeable. I would definitely, tell people, what a very GOOD EXPERIENCE and how Great my Sales Person was.

The sales staff were helpful and fantastic. They gave us a good deal on a beautiful new recliner. We couldn’t be happier with our experience there.

Very professional salesperson. Store was well organized. They worked with us on pricing.

Best experience I've ever had at a furniture store, hands down! My salesperson was Elisa and she was the sweetest, most patient, kind, helpful salesperson I've ever encountered! She was extremely knowledgeable & helpful and I didn't feel pressured at all, for the first time ever at a furniture store! I went in just shopping around but the experience was so great that I ended up purchasing the sleeper sofa as well as the recliner that matched. I normally don't do reviews but I had to do a review for Elisa and Ashley Furniture because I've never had such a pleasant furniture shopping experience in my life. Thank you, Elisa!

Super friendly staff. Knowledgeable, kind and patient. Not at all push sales people. Highly recommend

Very professional and easy to work with

Elisa was amazing! she gave us the space we needed to shop around and helped us very much when it came to the deciding factors ! we loved that we were not hounded at the door and could walk in not nervous to run away ! really appreciated the calmness and friendly attitudes !

The staff are very patient, knowledgeable, and kind.

Samara is wonderful. So easy to work with. This is a great store.

I came in Sunday looking for a new couch and coffee table. The associate that helped me was Alex. Alex was amazing!! He has a great personality and you can tell really enjoys his job. He greeted me and my family as soon as we came in. He didn't show me anything I didn't want. He did a great job helping me pick out a couch that checked off everything that I needed. The table he helped me pick out again he got it perfect. I'll definitely be back again since my experience with him was so wonderful!

Elisa was amazing and knew exactly what I wanted when I described it. I'm very satisfied with the service I received.

Super service, helpful, patient, personable

The chairs we tried were very nice and competitively priced. We purchased 3 for over $3k total. The delivery was promised for the same day which was great! However they never showed up. As it turned out, a glitch in the system put too many on that date. As we waited and waited, the only customer support line (all automated) confirmed the same day delivery. No phone option for a human. Why didn’t someone (or AI) catch this and reach out? I had to drive back to the store to sort it. Now we have to wait 5 more days (and rearrange our work schedule) for delivery. Not a good experience in the end.

Terrance was so knowledgeable in the product. We purchased a sectional. There was no pressure and all questions were answered!

Buying new furniture is stressful and more so because of the salespeople that stalk and chase us through the store. But today, we had the best experience ever because of Terrance C. He politely acknowledged us in passing as we wandered but never once pushed for a sale. His low key personality and patience with us made it an easy transaction. Maybe Ashley Homestore can make this a trend for all their salespeople. Thanks Terrance!

The customer service was excellent, the prices were quite high. I only made the purchase because the furniture is made in USA. Too bad there was no additional discount for purchasing multiple items otherwise I’d purchase much more.

Terence Cole was patient and helpful as we searched for multiple pieces of furniture. We spent several hours cumulatively purchasing 7 loveseats and complementary accent chairs. Terrence was attentive and helpful throughout the process, even when it extended past his scheduled workday. A great shopping experience!

Wonderful service very knowledgeable. Made my chair buying very enjoyable.

Very hands on effective in getting our needs met.

Our sales agent was very kind and informative.

Terence was very personable and provided us with all the information we needed.

Got a great sofa at a fantastic price! Very happy with my purchase!

I had a great experience at Auburn Hills Ashley Furniture store. Elisa was very professional, courteous and extremely helpful. I will definitely be buying more furniture from that location again.

UPDATE: Horrible customer service. Salesperson who sold me my mattress failed to mention or give any paperwork about the exchange system they have in place. If you buy a mattress at a higher price than the one you want to exchange, you have to still pay the higher price. Such a scam! No paperwork, no mention of that at time of purchase. Joshua (manager??) had no remorse or empathy for my situation, barely even acknowledged me while I was speaking to him, and basically said I’m out of luck. Take your money somewhere else where they’re honest and actually care!!

Alex was an incredible sales person, we felt heard by him. And we felt our couches were a very reasonable price.

Had a blast! Friendly staff did not apply pressure to buy, but we're knowledgeable and helpful.

Awesome service from Alex. Will go again!

Sales rep and entire experience was great

This was my first time shopping at Ashley Furniture. My experience there was very surprising. I wasn't pressured or stalked by any sales person and that is refreshing. Salesperson Tim gave me a great deal of information about the furniture I was looking for and then when I went back the next day. Salesperson Elisa continued the professionalism of that location. Even the delivery team that brought my furniture out we're very on-point and courteous. I would advise people to shop there, nice furniture and good atmosphere. Thank you Ashley Team.

Alex was great to work with! Highly recommend the Auburn Hills location and will definitely return when the time comes to furnish our basement!

Lits if selections nice to see in person before purchase but definitely check pricing online even with discounts it was half price online.

My Sale specialist, Elisa, was knowledgeable and friendly. A great person to work with.

I stopped into the store looking for accessories for my bedroom . The sales person was very sweet and let me browse through the store . When I found an item I wanted and wanted she was so accommodating to make the sale apply to my selections . It was a pleasure shopping and not being pressured. Thank you again ! I will be back for bigger items in the future !

I purchased a mattress and base from Ashley and received a discount for buying them together. The mattress came with a 90-day one-time exchange warranty, which I used to exchange it for a different firmness. To my surprise, I was charged extra for an exactly same priced mattress because Ashley decided to reduce the original discount even though the store was offering the same offer during the exchange. What made the situation worse was the attitude of the store manager. He was unwilling to help and quickly dismissed my concerns. His temperament added to the frustration and showed a complete lack of care for resolving customer issues. This was a straightforward exchange under the warranty, and the base I purchased remained unchanged. Penalizing me for using a warranty they provided feels like a bait-and-switch tactic. It's unfair and disrespectful to customers. Shop elsewhere if you want clear terms and fair treatment.

I ordered a table and chairs from here in November. The table arrived two weeks late and when it did arrive one of the chairs was broken. They said they would get me a new chair in seven to ten business days. Now that new chair won’t be here for at least two months they’re saying. This is absolutely not acceptable.

Couch sales guy charged me $1900 for a sectional couch in store, went home and found the same couch on Ashley home stores website for $400 less. Won’t buy in store again, customer service was helpful.

Sam was great! Definitely will be back when more furniture is needed.

Tim was very helpful and very personable We found what we wanted and look forward to hearing from him for delivery of our new furniture

My sales associate, Timothy was fantastic and made the process easy! I strongly recommend!

Lots of options! Employees are very helpful. Alex answered all of our questions and helped us find a couch we liked!

Bought a sofa in 2021, had a rough experience for delivery but it showed up in under 6 months. This Christmas break I went to tuck the seat cushion back in and the zipper under the back cushion burst. I just learned that the 5 year warranty offered by Ashley's explicitly does NOT cover zipper failure. I can't find the zipper anymore either so I'm not sure how to repair it myself. I have no other recourse than to let others know of my poor experience with Ashley quality and ineffectual warranty. EDIT: couch is fixed, but there was a bit of a misunderstanding. It seems that if the couch is out of the 1 year warranty you can't have any service completed. I was sold the repair part by mistake and told the service couldn't be completed and I couldn't be refunded. Luckily Maria in escalation helped me out or I'd be sitting here with an $80 service part and a broken couch with no way of getting my money back short of notifying the credit card company. Service guys were great, they along with Maria are the only reason I updated this review.

Excellent service Would recommend highly

I’m so disappointed! Sales rep Lee did nothing but lie to me! Day 2 after delivery I called to return. Fabric is loose on cushions, deformed cushions, extremely uncomfortable. Beware, they will say anything for a sale here. It’s also impossible to reach customer service/warranty department. After being on hold for forever, they say they’ll call back and you won’t lose your place in-line. Problem is, they never call back.

Tim was a great salesman and his manager Lamar is also very professional. I didn’t feel annoyed or pressured like I usually do at furniture stores. I will definitely come back here. Thanks guys.

Nice

Awesome experience, I described what I was looking for and the young lady found the piece and made the whole process of purchasing my couch easy and enjoyable.

The staff was super helpful & knowledgeable. I don't think we will shop for furniture anywhere else.

Enjoyed our visit. No pressure sales. Purchased a sleeper sofa. Even got a little extra discount. Definitely would recommend.

Good selection. Friendly sales person. Only problem was I only wanted to look for a new sofa. The price was so good and the 0% financing for 12 months. Could not say no. Got a beautiful reclining sectional. Thank you Tom.

Do not buy furniture here. Worst customer service. My sleeper sofa and coffee table were supposed to arrive between 7:15-10:15 am today, according to their “chat bot Jenny”, that texted me 4 times. When it didn’t arrive by 10:40 am I called the stores number, got a robot who connected me to a live voice who said they had no record of any texts going to my number and that I was not on the delivery schedule. She didn’t know why but she could put me on the delivery schedule. I had to ask her 3 times for a supervisor. Waited over 45 minutes for an “escalations specialist”. Who was very vague about what happened but did confirm that I was sent texts and was on the delivery schedule but was taken off because “either the couch was defective or some other issue “. She couldn’t tell me if there was another one available until Wednesday, but “no guarantee.” No one be from Ashley furniture notified me of any of this. She said that she would email the supply department and that IShould call the store. ( this phone call took at least an hour and a half.) I called the salesman on his cell and he said he would get back to me Right away after he was done with his customer When he didn’t get back to after an hour, called him again and he said that if I worked in retail sales I would know that that he can’t leave a customer waiting on the floor. It is 4:15 pm and no word from him. Tried calling the store but got the same recording and the recording hung up on me. Meanwhile my old sleeper sofa was taken out for trash pick up today and my relatives who are coming for Thanksgiving won’t have a place to sleep or sit. The escalation specialist in Texas joked that “ I should get a hammock and put it up in the backyard”, in Michigan. Not funny! They just want your money. Everything is paid for. I will cancel the order if not resolved ASAP. I would give 0 stars if possible.

The attention we receive this evening was fantastic we went in just looking and describe what we we’re looking for and everything fell in place Alex was wounderful

I worked guy with named Sam. He is really good. He gives info and personal space to think about. Felt comfortable with him. I went there to have a look at one of the sofas. It wasn’t there. He showed another which we liked it better and bought it and a dining table.

Tommy Hoyt and the manager Lamar did a great job can’t wait for my bedroom furniture to be delivered.

The manager of the store was awful. I asked him to confirm delivery date 3 times and he never did. Delivery did not happen on time. Then my delivery was delayed 5 times. Order was placed 11/7/24 was supposed to be delivered 11/27. That did not take place. Then I have 4 more delivery dates. One of the those dates fulfilled half my order. The rest of the order was scheduled for several dates but canceled. Finally got the rest of my order today. Needless to say…I will never buy another thing from Ashley.

I came in looking for a chaise lounge. Received excellent customer service from Alex. He helped us find 2 furniture pieces that we needed. He was friendly & very professional. Most of our furniture has been purchased from Ashley & we will continue to shop here.

They were very nice. Helpful. I am satisfied.

Auburn Hills location was fabulous! Lee my showroom expert showed me exactly what I was looking for! Can’t wait till my new couch is delivered!

The reps at the store are very attentive and work with you financally. The don’t pressure you and find you what you need.

Only looking for a sale. Won't follow through with what they say they will do and their products do not hold up. Items are not constructed well and they will try to deceive you by hiding issues. See photos. If you do end up buying something, do not waste your money on the 5 yr extended coverage. It covers nothing that actually makes sense and is a waste of money.

Very kind & gifted SALES team. Be aware managers are completely and totally incompetent. They have absolutely no basic understanding in basic processing of a check. Checks are infact legal tender. To the Area Manager of Ashley - Lamarr S. needs a great deal more training. You cannot expect a customer to wait over an hour to process a check. That is simply not acceptable. [The check was a good check, with a great deal more in the account, than the written check value.] ((Please train your managers.)) The sad part they prefer a credit card, which results for them a LOSS in profit.

*EDITING REVIEW AS WE HAVE MORE TEARS, ADDING PHOTO* and yes; I called the phone number and NO they do not help. DO NOT GET FURNITURE FROM HERE Back in 2021 we were looking for a good quality couch for our home. We found a great couch that we paid a good chunk of money for thinking it would last long. Fast forward three years later and there is a tear in the couch… just from sitting on it (we are not large people). Ashley’s would not help us in getting a replacement cushion due to it being “out of their warranty time frame”, yet the sales person sold us on a manufacturer warranty telling us it would cover stuff like this… well it doesn’t. So now we are stuck with an expensive couch that is getting a rip on it. Highly recommend buying elsewhere in hopes customer service is better and a company that actually believes in their product quality. Will not be purchasing from here again.

The experience was fine! Normal furniture salesmen tactics.I would love to just walk in a furniture store and be able to look without the constant surveillance of the salesman.unfortunately we walked in at a time when we were the only customers in the store. I went in knowing what I wanted and bought it. Now just waiting for delivery.

Alex is awesome! Kind, well spoken, professional and thorough. I will be back to see him often. This store has gorgeous furniture! 😀

Lamar was extremely helpful and answered all of my questions!

I had a very bad experience at Ashley. I received my table base damaged and I was told that they would replace it , and they didn’t. The store manager Bledi Tome could have given me the floor model, but he was totally not interested in helping me. I also left messages for higher up managers, and no one has bother to contact me. I will never do business with Ashley Home Stores again!! Buyers be aware!!! I just filed a civil lawsuit against them, because when you are spending your hard earn money you should receive your items in good condition.The owner has some generic apology after each complaint!! Feel free to call us I did 20 times and nothing was done. Keep your apologies offer better customer service!!!!

Shawn was extremely friendly and nice to work with on our purchase! Would definitely shop there again.

First off the have a very nice selection of furniture. Our sales personJasmine was exceptional! She has style, great personality, and very helpful . I would absolutely shop there again.

The staff was super helpful and kind! Bledi and Elisa were great!

Working with Brian at Ashley Furniture in Auburn Hills was fantastic. No pressure and much care during our selection process to check out.

Got a real good deal on new mattress and base

Mattie was very patient with us and worked through different payment options until we found one that fit our budget thank so much Mattie

The process of buying our sectional at Ashley Home Furnishings was painless. I would recommend Alex to help you with your furniture sales.

Great experience! Elisa and Vledi were Awesome!

Very personable and knowledgeable! I highly recommend Elisa!

We were out shopping for new bedroom furniture and wanted too stop at all the local furniture stores to see our options. Planned on buying that day as I had my trailer with me as well incase we found something in stock we could take it with us. My wife found a bedroom set she really liked at this store. We told the sales rep we had one more stop to look at first before making our decision. As we were walking out he stopped us at the door and said the manager would give us 25% off instead of 15% I said great we will probably be back but still wanted to check out the last store. Then he said his manager said this was a now only deal. I asked if we came back in three hours would they not honor that and the manager said no. 25% now or 15% in three hours. I walked out knowing I would not be coming back with those tactics. Wife not to happy as she really liked that set but I will not purchase from a store or company that trys to use those kind of pressure tactics. I would recommend staying away from a place like this. They lost a sale. I will defintly not be going back.

This was my first time buying from Ashley. I was able to go in and browse without being pushed. Elisa was there to help answer questions, and provided insight about the furniture I was looking at. She was very kind, helpful and knowledgeable. The furniture has since been delivered and I love it. Comfy and appears to be great quality!

Very helpful and professional.

Mattie was super helpful, she had great product knowledge, and was very patient with me as I shopped the huge showroom floor for just the right sofa. Thanks again Mattie.

Matti was a very patient sales person, great to deal with

Very nice, very professional. Thank you

Sales associate was extremely helpful and patient as we picked out what we needed and showed us multiple options to choose from that fit our style and color scheme. Updating review based on two failed delivery attempts of 2 items that were not given notice that they were backordered another 2 weeks bringing total to 10 weeks from original order date. After the first reschedule, was notified that they would be in stock by certain date only to find out on the delivery date that the truck didn't have any knowledge of that order and upon calling customer service was notified that it was again out of stock. Maybe more reflection of the corporate logistics than the store, but frustrated customer nonetheless.

Found exactly what we were looking for, Lamar was a great help

Alex was super helpful and professional! Was easy to work with and very knowledgeable.

Jasmaine was so helpful. As a first time home buyer I couldn’t have asked for better service!

Brian went above and beyond our expectations for my new bedroom and ottoman. We’re excited for the new addition to the home. Ask for Brian when you’re at Ashley’s

Ashley has a fantastic selection of furniture. Went in looking for a bed for my daughter and Elisa helped us find the perfect bed! Quick and easy!

Alex was awesome. So helpful and friendly.

Love Alex.! Ask for him..He is the best.!

I just had to write this review. Jasmine went above and beyond for my family and I. She honestly is the reason why I went back to this store and absolutely will be back again sometime soon. She is phenomenal at her job and went over all of our options with us. I highly recommend going into this store and asking for Jasmine.

We came in to look for a love seat for my office. Had previously seen something online, but we found one we liked better. Also came away with a desk. Brian Taylor was an awesome sales advisor. Everything handled quickly and professionally. Well done!

Hade a wonderful experience. Elisa was very welcoming and wonderful to work with!

Great service and prices

We had very good experience We had good worker helping us We brought furniture from them after coming for the first time

Quick and easy. Jasmine was sweet and friendly. Made it easy to find what we were looking for. Lamaar made a deal with us and got what we were hoping for in our peice range.

Maddie was great!

Alex at the Ashley Furniture in Lake Orion was great! Cannot thank him enough for all his support through the process

Amazong store! The manager and interior designer Spider-Man (bledi) and Elisa helped us a ton! They’re the sweetest !! Make sure to ask for them you will NOT be disappointed! ♥️

Great experience. Brian and the store manager went above and beyond

Elisa is the best. She’s there to give you the best deal and handles herself very professionally and yet treats you like family. Will definitely use her as my salesperson in any future buys.

Jasmaine at the Baldwin location in Lake Orion, is GREAT! She was very patient, helpful, and polite. Most of all her customer service skills were great! The store manager, can’t remember his name, however he was great as well! Also, very helpful and patient. I really appreciate the nice experience!

Very pleasant experience. Jasmine helped me and was very professional and helpful and a very nice person. Haven’t received furniture and hope this transaction is as good as the customer service. Have To edit my first post. Service and sales went smoothly and Jasmine is still a jewel. Customer service Nightmare! My recliner came in the door with the adjustable headrest not working. Within less than 24 hours later had filed a “warranty “ claim. In the interim I noticed two small holes in couch and again had to send pics/ video. (Already sent once) Part arrived, contacted “customer care team” and was scheduled for a service call. Cut to the chase, no one showed so called”customer service” (call center) and informed no service call was scheduled! My $4000.00 furniture will be sitting here with tags still attached for a month. Totally disgusted

Alex was terrific! Very knowledgeable and helpful with my purchase!

Alex helped us and was very informative and knowledgeable about the products. We ended up going with a recliner. Can’t really ask for a better salesman, super polite, and helpful.

Alex provided excellent customer service. He was kind and very knowledgeable when it came to what was available to see in store. I also appreciate his willingness to sit down with me to search online for some of the items that are not available in store to see.

(Translated by Google) Very grateful to Elisa and Bledi for helping us choose a room and facilitating the purchase, it was a great experience at Ashley on Baldwin Rd in Auburn Hills (Original) Muy agradecidos con Elisa y Bledi por ayudarnos a escoger sala y facilitar la compra, fue una gran experiencia en Ashley de Baldwin Rd en Auburn Hills

Was welcomed in by the store manager (spiderman), awesome nickname. Lisa helped us find a really nice couch and got us set up for a really good plan!! Thank you guys!!!

Alex was very helpful and answered all our questions. He is attentive to our needs and also gives us time to discuss and evaluate options. He provides a great balance of attention and space to decide without pressure. We will definately return and ask for Alex! Highly recommended!

Jasmine and Elisa were wonderful and very informative about the products! Thank you ladies!

The prices in the store are inflated so they can say they’re giving you a deal when they’re not. Check the online store before making any purchases here. The workers here are also very aggressive, in the sense that they are actually just mean. The most horrific customer service experience I have ever been a part of. Never buy from this store. If there’s a piece of furniture you absolutely need from here, just buy it online and save yourself the money and having to deal with these people.

Great experience. Spiderman was awesome.

Salesperson was excellent. Both knowledgeable and pleasant.

Alex was very kind, and helpful about everything we asked about. We are very excited to get our new furniture! The only negative part would be that the delivery charge was NEVER discussed until the very last thing. This should definitely be mentioned when discussing the price of items.

Lamar was great, super helpful!

Went to Ashley furniture store. We were treated really well and Alex was awesome in his ideas , suggestions and helping out with all accommodations! Totally coming back for more furniture as the deal they offered was so good !

Elisa and Spiderman were awesome! It was a wonderful purchase experience!

Very professional! Great team work! Attentive to my needs. Highly recommend Ashley Furniture!

Brian was freaking amazing, patient, and very knowledgeable with the different furniture and pricing and his willingness to help and personality made our shopping experience one of the best!! We will be back for sure

Spiderman was a fantastic salesman. We had a great experience!

Good service. I appreciate that the sales team didn’t ambush me when I walked through the door like some places. Brian was helpful but applied no pressure and allowed me to look around without stalking me. It was a much more positive experience than I had at Gardner White. Easy purchase.

The store manager Austin is a 100% liar and coward. My wife and I order large sectional from them, we had concerns that it may be too big for our living area. Austin stated it'll be easier to return the pieces as opposed to buying the pieces later. We took his advice and ordered because he said we can return the pieces if it was too big. Long story short, it was too big and we weren't able to return it due to no returns in fine print on the contrac. We went to the store to talk to Austin and had the audacity to threatened to call the police. AUSTIN IS A SCAM ARTIST AND PREFERS PROFIT OVER PEOPLE .

Brian and Spider-Man were extremely helpful and efficient! 😁

I am so disappointed with the quality of the delivery and the haphazard assembly. The delivery crew threw the feet on my sectional as fast as possible leaving me with noticeably crooked feet that can be seen across the room. Less than a month in and one of the legs on my dining chairs broke, leading me to investigate the problem only to find out it was assembled incorrectly at the warehouse. They even taped over the bolts to either try to hold it together or indicate there was a problem. Either way it was delivered and almost toppled over with my child in it. Then I go to check the rest of my chairs to find them all with very loose bolts, missing bolts and improper aligned joints. To make it even worse, they had actually stripped out about a third of the hex nut bolt heads so they can't be loosened or tightened. I'm so disappointed. The couch is comfortable at least, but the coffee table was scuffed on delivery. Oh, and good luck chatting with their AI customer service bot. It offered me $15 to keep a broken chair. This is obviously a company that doesn't care about their customers, only making the sale. I'm fed up. No return policy, just awful all around. I'll never shop with them again.

Nicole and Brian were ANGELS today as we shopped for a bed for our dad. We can’t thank them enough for all their help—they got us exactly what Dad was looking for. ☺️

Nicole and Brian were great and helped us pick out exactly what we were looking for

My salesman indicated that the protection plan was part of my "package"; however, on my bill it was an extra $300 to cover a $550 table and chairs, and if I didn't get the protection plan I couldn't have the discount. I told him to cancel the deal, then after about 20 minutes he agreed to my terms. The set was delivered and it is beautiful. I also don't like that I was never able to call and speak to anyone.

Lamarr from the store in Orion Michigan was a dream to work with. He was patient, upfront and professional. We left the store excited about what we purchased and had a clear understanding of prices, delivery and protection plans. We'll be back to Ashley's again and soon.

Fantastic service and friendly staff.

I went to the store today and Alex was phenomenal! He went above and beyond and even pulled a Spider-Man move and jumped on the couch to show the durability of the base of it. I will definitely go back to him!!

Very friendly staff who gave us plenty of their time and attention!

We had a great experience with Spider-Man and we were happy to have Nicole on her first day, she was very knowledgeable in helping us select the right bed.

Very helpful showing several options. Beautiful store. We will be back.

Great experience. Brian was awesome and very helpful.

My experience throughout the process of buying a rug was top-notch. Bledi (aka”Spiderman”) was so very helpful and personable and has a great eye for design. Excellent service from the others I worked with, too.

Spider man was very helpful and friendly! Made the experience fast and easy. I’m very happy with my purchase

Staff was friendly and efficient. Much faster than previous staff who took hours to check out. Love my purchases, too!

Brian was very helpful and found the perfect furniture!

We had a great experience! Help that Jasmane and "spider man" provided us was amazing!

I have purchased my furniture before at Ashleys and have always been pleased with the customer service and sales reps but Alex and “Spiderman” were by far my favorite reps… he is very attentive and just genuinely wanted to make sure all your needs were met… I have found the perfect dining room chairs for my a unique dining room table I have and Spiderman gave me a lovely rundown on some good sleep knowledge with the mattresses in store… I know I will be back for more knowing I am good hands!

Bedi Tome aka SPIDER-MAN used his Spidey sense on us with the purchase of our new sectional sofa. Great guy, great experience and would highly recommend coming in and asking for Bedi.

Bought a table and it was broke and no one is helping us very poor service. Spider-Man is good until there is a problem

My mom and I came in today 6/22/24 to look into buying a couch for our new apartment. We weren’t really sure what we wanted, but Brian Taylor and “Spider-Man” helped us out with their amazing customer service skills!! They were very patient with us, and were very nice. I wouldn’t come to anyone else for furniture help. We also left with two bed bases that raise and massage us as we lay in bed! Totally unrelated but we are glad to now have those! Thank you Ashley Homestore for our new furniture.

Wonderful atmosphere Ashely and her sidekick superman ( nickname) lol were very helpful. They weren’t pushy, found ways to help stay in our budget and save. Very informative about the products and financing

Haven’t received the furniture yet but it can’t be worth putting up with the ridiculously high pressure sales pitch. My God! He would just not take a hint and let us look. The credit card came in the mail today and I will probably never use it again

I loved my experiment at Ashley‘s. I went looking for furniture for the whole house. Got everything I needed an wanted

Great experience in buying a powerlift chair for my uncle and a new bed for my wife and I. Our salesperson Spiderman (I was told not to reveal his true identity) was very patient and helped find the best fit for both chair and mattress

Convenient location, good options to try and pick from. Great in store service from both Austin and Elisa!

Had a wonderful experience with spiderman and Hanna very informative and helpful throughout our buying process. Will definitely be coming back for future purchases.

(Translated by Google) Excellent service, highly qualified staff (Original) Excelente atención, personal altamente calificado

Lemar was very helpful in assisting us today while we shopped for arm chairs.

Austin did us a great job. We definitely will be back when we need something

Lamar was the most fantastic help we recieved. He was very patient and kind and truly catered to our every need!

Anna helped me find the perfect couch in no time at all, was able to answer all my questions, and get me on my way with an amazing new piece of furniture! Thank you!

I was quite pleased that they price matched the price I found in northern Michigan. I ordered it over the phone, no in-store experience. I just sent then a picture of the chair with the price tag attached and it was matched, no questions asked. They are even allowing us to pick it up from the warehouse rather than going out of my brother's way to pick it up at the store in Orion.

Great experience purchasing a dining room set from Spider-Man (Bledi). Very straight forward and a great value.

Elisa was great to work with. Quality stuff

Spiderman: Great info, he really knows his stuff. I think he could sell you a piece of ABC gum!! We'll be back!!!

Staff allowed adquate space to think over with minimal pressure. Decent selection of furniture. Thanks Spiderman abd Hannah!

Just left the Orion location with the best experience! Bledi aka SPIDER MAN was awesome. He is a very compassionate person and I would highly recommend him for any of your Ashley furniture needs. Went above and beyond for us and he’s AMAZING with children. Shopping in person is no longer the norm for me and he seriously made us comfortable and helped keep my one year old occupied and happy as can be so that we could really spend time shopping for the perfect bed and table for Nana..Thank you for all of your help!!! We will be back.

Glad I stopped in! Blemishes was awesome. Ask for Spiderman!!

Spiderman is the best sales man. He does a fabulous job with explaining everything to me! Highly recommend him and this store

We had the best experience here with Austin! If you need anything he is your guy!!! Amazing customer service.

Spider-Man was absolutely great at helping us out! He sold us on a new set of mattress and new adjustable bed frame. He is super knowledgeable and a great salesman. We loved the deals he gave us and made everything super transparent

Great customer care! Found a great pillow on clearance! Interested in the velvet bedspread/ pillows! Saw some great additional decor!

EDIT: Bledi aka Spider-Man insisted that they deliver to my area & they don’t. Extremely disappointed considering he’s been avoiding/not responding to calls about our delivery. I can’t speak on the quality of the furniture because I’ve never gotten it (not sure if I will) but to go in a store & spend 10k I would recommend going somewhere else with an honest rep or someone who knows their delivery policy instead of someone willing to do anything to make a sale.. so in the store he was helpful, but when it came to actually receiving my furniture I can’t say the same.. Highly recommend the Ashely Store in Lake Orion. Bledi aka Spider-Man was super helpful, patient with my family & kids as we made decisions, & got us a great deal!

Elisa was fantastic to work with. Very patient with all my questions.

Austin was great! Would definitely come back again. We found everything we needed for our new living room and he matched prices we found online too! 10/10!

Spiderman and LaMarr were terrific!

We worked with Alyssa and Austin on finding our perfect bed. They patiently spent their time with us, educated us, and helped us get the best prices available. We are greatly appreciative of them.

Very Kind and helpful

Was the best!

Horrific experience here. DO NOT RECOMMEND

I would give 0 stars if I could. The managers are terrible will lie to get you to buy. Please do not buy, I purchased a couch and it’s the worst uncomfortable thing ever. The whole customer service is horrible and unprofessional. Please don’t buy from here.

My husband and I purchased a three-piece couch set for our living room, along with some clearance furniture items, and Bledi was AMAZING! He talked us through every part and helped get us the best deals. He has a wonderful and positive personality that reflected well on us while we were shopping today! I would recommend this store and working with Bledi, although everyone there did a wonderful job assisting us!

Good pricing and store assistance

Spiderman did a great job providing customer service. We were super happy with our furniture selection and the price.

Had an excellent experience at Ashley over the weekend. We had just moved and were sitting on camp chairs in our living room. We weren't sure exactly what we wanted, what colors or even the arrangement. Bledi, A.K.A. Spiderman, gave us the space to absorb all the options without bombarding us with useless facts about foam densities and fabric chemistry for items we weren't interested in. He was exceptionally helpful at pairing couches and chairs to explore design options until we arrived at the perfect choice. Obviously salespeople are going to sell what they have but Spiderman truly took the time to understand our needs and help us find a solution.

Great sales attention without being overbearing

I had the pleasure of working with Hannah at the lake Orion store. I’m always busy, can be rude and very impatient. Although the couch I wanted wasn’t present in their show room Hannah understood what I was looking for and found the sectional on their website. I didn’t spend much time at the store due to I didn’t see what I was looking for. Hannah took down my phone number and advised me that Ashley did have the furniture I was looking for. Hannah stayed in constant communication with me which was very surprising. Hannah provided excellent customer service, communication and follow up. Usually salespeople state call them if u have any questions but she didn’t cause she reach out to me daily with updates. If you go to Ashley Furniture in Lake Orion ask for Hannah she is excellent.

Excellent Spiderman was perfect

My salesman, Lamar, was great to work with. He kept notes which made it easy to come back a second time to purchase my furniture after I closed on my new home. He even came in on his day off to finalize the sale.

On the way out the door of Ashley Furniture we were approached by a very astute salesperson. We didn't think they had anything we wanted but we were wrong. With a little maneuvering and changing chairs we were sold. If you are looking for furniture ask for “Spiderman!” He's the best!

We were shopping for a new mattress and adjustable base. We had shopped around and were not pleased with competition pricing. Elisa was very helpful and helped us get the mattress we wanted at a price that was comfortable with us.

DO NOT GO HERE! READ BETTER BUSINESS BUREAUS COMPLAINTS ABOUT THIS STORE FIRST. Please do your research! I wish i had. Furniture is 3 weeks old & already falling apart. I want to return/ exchange this cheap furniture, I bought extended warranty & made attempted to make a claim or just return within 3 days & company denied. Find somewhere else. Delivery was 2 hours late, delivery company would not take off shoes and tried to walk in my house with muddy shoes. Salesman lied to me & said delivery company will take out my old furniture to the road. Supposedly this isn't something they offer! And I guess I was supposed to let them know before delivery that they need shoe covers??? O stars BTW they ask you you to leave a good review for the company while in the store

Most horrific shopping experience! Sales people and managers are total liars! Product is cheap and they do not stand behind it!! If you get a damaged piece, it's "oh well, when it's in your home, it's yours"!! All sales final, no returns even if product is damaged! Customer service the same, in your home, it's yours, even if you want to exchange for a more expensive model and pay the difference. The store people say they'll call you back but NEVER do, they make promises and commitments they cannot do at store level. Customer service makes promises but doesn't deliver. Truly the worst experience and most lies ever, the store doesn't even know whom the manager is, we had 4 different ones. All lied, no one called us back. Stay far away or beware...

Great experience working with Elisa and Austin. They were very knowledgeably and professional.

Nice attention and service.

We purchase our first piece of furniture from Ashley and the service we received from Rich was exemplary. We will be back in the future

Good experience. Manager waited on us and was very patient and helpful.

Spider-man is so so excellent for introducing new ideas!!

The staff at this store is exceptionally attentive, courteous, and efficient!

My salesman Walter was awesome. Very helpful on helping my wife and I selecting the sofa bed we were looking for. LaMarr was very helpful also very professional.

I am relocating and need to shop for the whole apartment. Armed with a floor plan and some simple measurements I worked with Rich, who was awesome to work with to get everything I needed. All in one place - great value, quality and service. Rich was very considerate and helped me think through my options, simplifying the choices, and taking a break while I took a work Zoom meeting outside. No pressure, just good information and help to make choices for my floor plan. I left the store happy with every item ordered and excited for delivery day.

We had the pleasure of working with Rich for our furniture needs. He was dedicated to understanding our needs and went above and beyond to fulfill them. More than anything, I appreciate that he wasn’t pushy or applying extra pressure to make a sale. This was a key factor in our decision to purchase from Ashley Furniture. The store manager, Austin, was also very helpful throughout the purchasing process. We are thankful for the exceptional customer service and are looking forward to delivery day. Will update after delivery, but so far all has been great!

Customer service the absolute best. Austin and Rich were such a huge help and I’m grateful for them.

I had a great experience with the help I received and the freedom to roam around looking with out pressure of buying anything :) I would recommend checking it out for yourself :) Lots to choose from and very helpful.

Very helpful and honest salesman. I highly recommend Austin if anybody is interested in purchasing furniture.

Great management staff. Manager Austin is awesome, and the new employee Rich were kind and precise. We got an awesome deal at Ashley. Highly recommend.

Austin was awesome and very patient with me...my guy

The store is will maintained. Elisa was patient, listened, attentive and answered all our concerns. Matt also helpful in informing us of our options.

Rich and Lamar helped us out. They were both fabulous.🤗

Austin and Sheri at Ashley in Auburan Hills were amazing. They were both very knowledgeable and very friendly to work with!! I will definitely come back! Thank you both the great service. Nada

Very pleasant experience. Austin was knowledgable, friendly and quick. Highly recommend this Ashley furniture location. I will rerurn

Bledi and Sherri were very patient with us

Not bad experience, I think they offer better financing options than Gardner white

We appreciated the service and attention received on today’s visit. Thank you.

Walked in looking for a very specific size of sectional. Rich helped me and he was great! He was knowledgeable and helped me find something that will work really well and Bledi made sure I was still in budget.

Walked in and out within 20 minutes - my salesman Tony was knowledgeable and efficient. He didn’t waste my time and was very friendly. Will definitely be reaching out to him again when it’s time to buy more furniture!

Great support from the staff the day we visited. Helpful tips and quick turnaround to complete our order.

Bledi aka Spider-Man was friendly, outgoing, funny and prompt. We needed a television cabinet and found a clearance model that was acceptable. Bledi had the sale in hand but gave us a discounted price we would be fools to walk away from. The store manager helped us get it out to our vehicle and loaded. Zero hassle, whole visit lasted less than 30 minutes. Will definitely come back!

Lamarr was exceptional and provided top notch service. Would definitely use him next time for more furniture needs.

Spiderman was amazing! Listened well to our needs and made helpful suggestions. I will definitely recommend him to our family and friends.

Excellent experience, great price. Thank you LaMarr and Spiderman 😁

Spiderman provided great customer service!

Great service and costumer service by SpiderMan, he took the time and explains evertihing we need to know

Salesman was very kind, and helpful. Enjoyed the knowledge he had about the furniture of the store.

Elisa was a wonderful sales associate!!! She was so helpful in making sure we got exactly what we wanted ! So happy with my new couch, rug , and living room set!

Great selection and super friendly staff! Elisa was super knowledgeable and eager to help. Definitely recommend.

The salesperson was friendly and very courteous. In fact, the entire staff here was awesome!!! Great finds and reasonable prices.

Biedi aka Spider-Man, was a pleasure to work with. Gave us the information we needed to make our decision to buy without the overbearing salesman experience. Will come back to Ashley furniture in the future for sure!

Hezekiah was incredibly attentive and showed us multiple items, as well as answered any questions we had about any piece on the floor. He was very thoughtful and patient and never pressured us into purchasing any item. He was extremely respectful, and we would return to Ashley to work with him again. The entire staff at Ashley Orion Township are respectful and thoughtful folks!

Great service from Spiderman & Austi .

My girlfriend and I came in around a month ago to look at mattresses since mine was caving in on itself. We looked and found a mattress we like, and spoke with Tony. We came back today and ended getting a base, a protector, two pillows, and the mattress. Tony was fantastic. He is salesman, but he was never overbearing and really easy to work with. Highly recommend going here and seeing him. Fantastic experience.

Spider man was very helpful and informative. Highly recommend

On Saturday April 13th me and my wife decided to stop on in after working 3rd shift when we first showed up we was greeted by this very kind gentleman he tried assisting us and he assisted us about half way through the store but we didn’t have any more questions well we continued walking around and another employee came up to us and started talking to us and we was looking around in the mattress section and started asking us if we needed help and kept insisting that he would help us and we simply told him we just wanted to walk around and check everything out and that we was not touching anything or messsing with anything just simply scrolling through the store for the moment then he insisted that he needed to be right there with us and that we was not allowed to walk around the store by our self we felt like criminals like we was stealing stuff or something I don’t even know what was going through his brain at that moment we feel we was racial profiled in our eyes so we decided to just leave if we can’t walk around at our own pace and talk among our self. While we was walking out to our car the original gentleman that was assisting us ended up walking right out after us all upset he understood what was going on and he was not happy about it at all. We definitely will not be back this was the first time we have never been to this location but we have been to multiple locations especially the one in bad axe mi but this will be the last time.

Spider-Man is the absolute most patient and knowledgeable guy. We will be seeing him for any future furniture needs!!

Tony B. was super helpful and fun through the whole new home furniture shopping experience!

We had the pleasure of meeting Hez and Spider-Man today. We only came in with the prospect of getting a bedroom set but was given exceptional service on a mattress test as well so we ended up getting a bedroom set and mattress! Hez was patient with us making our decisions and ultimately got us some great deals! We can’t wait to see our new set in the house!

Initial review: Spider-Man and Hezekiah were highly effective sales people with authority to make the best deals go there now you will not regret it Post review after pricing review: Thank you Hezekiah for showing me two bedroom sets. For less than 1000 dollars. I am afraid the adding of other items that led to a total bill of 6000+ was too much. I will not be buying from this store but would have if the original sales plan was followed. I am leaving the 5 star for Hezekiah’s effort.

Spider-Man was very helpful

Alex was a great help! Helped us find the recliner we were looking for.

Spider-Man was great and a lot of help. Good salesman!

Buying experience was really good. I am satisfied with my purchase. Can't comment about delivery process and timing yet, will need to wait for the due date.

Hezekiah did a great job! He made life easy.

Amazing customer service

Fantastic experience choosing our new tempur-pedic bed. The entire staff expertly guided us through the process. And all of the staff from start to finish was so friendly and helpful!

Spider-Man was exceptionally helpful in buying our new mattress

They were very helpful

I've had a wonderful experience in the store Mark my salesmen was very kind courteous and helpful

Save your time and money. Bought a dining set that they delivered with multiple wobbly chairs. One had a full 1/4 inch gap in the leg. Then they ghosted me when it came to fixing the issue or even responding. We had even paid extra for White Glove Service and Extended Warranty.

Tony Bonk was exceptional very knowledgeable gave me complete information and so enjoyable to share the time with. I will be referring my friends in the area to him.

Everyone very helpful and pleasant. Managers were very welcoming and accommodating. Good, easy experience. Vledi & Elisa are super!!!!

Spiderman was the best! No pressure and , answered all our questions. No problems.

We had a great experience at Ashley Furniture in Auburn Hills. Tony did a phenomenal job helping us select furniture for our son’s apartment, and it was such a great experience that we decided to buy a new mattress for ourselves as well!

Zero none bad service damaged furniture customer service is ridiculous!

Most horrible customer service experience I’ve ever experienced. Salesperson did not order all of the parts for the bed that I ordered. The store refused to help and kept promising the Manager would call us back but never did. They only answer their phone if you are a new customer trying to make a new purchase. Had three different orders with the store and all three deliveries were messed up. Stay away from this store. I ordered furniture from both Gardner White and Bob’s Discount furniture and had no issues.

I dread buying furniture because the salesmen I usually get are pushy, making the experience uncomfortable. Not this time. Tony Bonk made choosing the perfect mattress and adjustable base a piece of cake. He listened to my description of mine and my husband's sleeping habits and showed me a few mattresses he thought would be a good fit. Ashley Furniture is lucky to have him! Delivery was also a breeze, with great communication. I was able to track the delivery on my phone so I knew almost exactly when they would arrive.

Lamaar was patient, efficient and knowledgeable about the process and products. If you are in the market for some new furniture, head on down to Ashley!

My salesperson Lamar was very helpful. He explained everything very thoroughly. Overall a very pleasant purchase.

I have always found Ashley to be a great option. Since the disappearance of some of our similarly priced competitors Ashley fills this space nicely. Reasonable pricing, we'll trained staff. Tim was very helpful.

Lamarr was a fantastic gentleman who helped us with the sale, definitely going back!

Great customer service, excellent options for paying

Ask for Mannie. She was was a pleasure to work with and helped us secure our purchase at a great price!!!

Mannie was amazing! She patiently helped me through the entire process. She is very sweet. I purchased an awesome couch and love seat. I’m very excited to get it home.

Our sale rep Ashley was very helpfull. The computer systems could use a better service experience.

Tony & Demarcus were amazing & super helpful! No “sell” needed, I was already bought in!

We met a new staff member, Hez, and it was his first day of training as a sales rep for Ashley. His manager, Dan, was helping and guiding him the entire time. They both were super helpful and knowledgeable and we were excited to be Hez’s first sale on his first day at the job.

Just order online. Between items not being available to order and ordered items going out of stock, it's not worth the headache. Also their in store prices are hundreds more than the same peices on their website

Staff was knowledgeable and friendly!

If I could give negative stars I would. I’ll back track to the instore purchase… and how the associate was not transparent- until AFTER I applied for the Ashley card to of course save money. Then they want you to but the extended warranty coverage… saying you get the money back. What they don’t tell you is that money is only given back as an instore credit. So they basically hold onto hundreds- thousands of dollars just so you are forced to spend it in their store. Hard no for me Fast forward the items were delivered that I ordered - I am now waiting 2 months for the correction to my order that arrived incorrectly. Plus they didn’t remove my old mattress as they were supposed to… another fault of the associate it seems Of course there is no number to the store. The sales associate whatever number she gave me is San Juan Puerto Rico- weird I cannot get a return call or text. Went into the store to try and get this resolved and that was 6 weeks ago. I have called corporate 4 times and seems the left hand doesn’t talk to the right hand. I am so disappointed in the service this place has given. The sales associate literally doesn’t care- she got her commission and has moved on. Zero follow up. So here goes call number 5, hours of my life I won’t ever get back. And the wait music is enough to build your anxiety into a crescendo of hives. Save your money go some place else. I’ll be sure to tell my friends my family and anyone ever looking to shop at a furniture store- Ashley Furniture is horrendous and should be ashamed of themselves.

I’m beyond frustrated. Went in the other day and purchased a mattress, base, and frame. The kid helping me was new but he was nice. I confirmed with him over 3 times that I needed the delivery on Saturday and he assured me it would get delivered on Saturday. Well surprise surprise, I get a message from a chat bot telling me my delivery is Monday. I have to work which is why I needed SATURDAY. I’ve tried calling and even talking with the chat bot to get me to someone real that can help to no avail. Beyond frustrated. Now my mom has to take time out of her day to sit at my house and wait for the delivery. BEYOND frustrated. Won’t be purchasing anything from Ashley in the future.

Staff was amazing. Friendly, thorough and just all around great!

Very nice peopel 💜

Jordan was very helpful and polite.

Very helpful

Salesman person very patient and helping me and my daughter find the right mattress for my daughter who is disabled and has dementia. Helped me find a mattress that will help me long range with her care.

I knew what I wanted. And Jennifer was amazing making sure it was perfect!!! I also enjoyed the interaction with the other associates and management!!!! Even though you didn't have the Loveseat I wanted Jennifer didn't stop looking until she exhausted every avenue.

They sell me a sofa that I don't request it. But they charge me for it. And then they put the right thing and lay away. When I cancel it, customer service is poor so they don't answer fast. Then they finally after a week. Come to get the sofa from my house. And it's been more than a month that I haven't get my money back. This is a horrible horrible store to buy stuff.

Demarcus helped us pick out the perfect media center for our room and gave us the best price. This is our second time shopping for furniture at Ashley because we love the quality of well made furniture.

Tony was super helpful and knowledgeable! Thank you for helping me make a decision easily.

Everything went amazing and smooth. From my sales consultant to purchasing my furniture. My sales consultant made sure he reviewed everything and worked to give me the best deals. I appreciate the experience and love my choice in choosing Ashley’s.

This was my first time coming to Ashley’s furniture and I was not disappointed! Tony helped me purchase my first couch. He was extremely patient, answered all questions I had, and was so personable! I will definitely be back for future furniture purchases!

If I could give zero stars, I would. From selecting the bed, purchasing, delivery, every single step went wrong! The person who greeted us as the door knows nothing about what bed they have, what their prices are, and it took forever to get an simple answer. Then the purchasing part, the person miss printed the documents I need to sign twice and wasted so much time. Then the delivery, it delivery people came freaking 2 hours later than the scheduled time frame, and they went inside the bed room with outside boots, I had to clean the floor thourghly afterwards. Then customer support promised a credit to compensate for this and when the bill comes in, the credit is not shown at all, every thing is a lie. BTW, it takes so much effort to acually talks to an customer support. This is THE worst shopping experience I have ever had. Please avoid Ashely for your life.

Employees were very kind and helpful.

Didn't show up in the time frame that you said you would show up. Didn't show up till 8 hours later. Worst delivery experienceI ever had plus things were missing. Didn't have my mattress. And didn't have side pieces to the bed frame.

Jennifer was taking her time showing me around and also helping me get a great deal on my furniture! I can recommend coming back :) Thanks again Jennifer for your great customer service.

Installers were extremely professional

People that buy furniture from Ashley are people that think their buying a good quality furniture product. Because Ashley's furniture breaks down after a year or two, The customer pays For Poor quality furniture. Awesome, the prices are very high because the customer has to pay the sales person. The sounds manager and the doctor that walks around in the white coat.The sells staff only gets $10 per hour. And that's a draw against their commission, making only four hundred dollars weekly. Ashley makes all their products with subpart products. A friend of mine Purchase a table and chairs, the legs were too short and too long. Ashley Furniture does not make a quality product at all. The management staff lies if the sales associate can't make the sale the manager. That's why they have the guy in the white coat to create Analysion, a smile, To make the customer happy, buy manipulation and every trick he's got up His sleeve and he will get part of the commission aswell. If you want the best price for Ashley, go to the store. Find what you want, find it online, and get the Online price. They will give it to you all the time They will try to tell you that they can't give you that price. But I'm telling you 100% that they can. But it's the salesman's job or the manager or the man in the white coat. To try to sell you at the highest Price point possible. right now, Ashley Furniture is getting ready. To end up like the other companies closing They're doors If They do not start makeing their money, so their doors will be Closing shortly as they're not making the profits they need. They go through salespeople like crazy. Because they're training only last a week or 2, they only pay them $10 per hour. And that is a draw against their commission; most sales associate makes only $400 weekly. And they work tons of hours with no support from the management and the corporate officers pushing for more cells and allowing—the managers to accept all online pricing. Within a year or two, bedframes break, and couchframes break the materials on their couches and chairs. The fabrics are cheap. They fade and tear and they rip. The bedroom sets are made out of subpar material, and the mattresses are made especially for Ashley because they are a cheap model that breaks down within Three to five Years. Inferior quality Management lies and tells you anything. You want to hear just to make a close. And they go through staff like a merry go round because the sales staff doesn't make enough money to work the hours and be treated like their children, and the managers take their paychecks away by always giving away their commissions to make corporate happy. But the managers make Their salary their commission on their cells and every salesperson In the store, including the guy in the white jacket. They use him to manipulate and tell you more lies because he's an expert. Yes, in deception and manipulation. I say no, walk by Ashley Furniture and go to a quality furniture store. Even if you have to spend a couple of 1000 dollars, it will be worth it in the long run. Because you're furniture now, we'll last for a year, not two or three—Ashley furniture furniture for. People that don't know quality. Or people that. I think they're buying a quality product Because they were brainwashed by either the Manager or the guy in the white coat. Do not fall for their scams, as they have 1000 complaints against them with The Better Business Bureau. I've had friends who purchased from Ashley Furniture; it was a couch set, and the framework Added a broker part, so he burned it in the bonfire. Then he went back inside and grabbed his table chairs because they wobbled the legs on the tables and the chairs were different lengths. I would say definitely no, too. Ashley furniture is like buying a Car out of a junkyard.

Revised post: I AM EDITING MY POST DUE TO LACK OF COMMUNICATION, FLAWED PRODUCTS, AND PROMISES UNKEPT. BRIEFLY, THE DELIVERY DATE WAS NOT MET. 1.)Salesman Paul said he would refund 50% (one half of $269.99) of white glove delivery due to lateness (one week). It's been almost 4 months and no credit has been received on my credit card. 2. Salesman Paul H. Has been contacted several times about construction flaws of table and recliner seat. He completely stopped communicating after a few text messages. NEITHER HE NOR THE STORE ADDRESSES PHONE CONTACTS. Ashley's apparently cuts you off if there is a problem. 2.)The table will not close tightly. Hence you can see floor if sitting in a position above seam. Also it will allow crumbs and debris to fall in seam. A REUND, REPAIR, EXCHANGE, OR SMALL PRICE ADJUSTMENT WAS OFFERED. I never heard from Paul again. I explained I could live with insufficient padding in seat of recliner by adding a pillow. IN closing, I cannot do business with a merchant who is inaccessible or flat out ignores you. And obviously, the store does not stand behind its products. MY NEW RATING IS 1 OUT OF 5. THE SALESMAN WAS NICE WHILE SHOPPING AND I LIKE THE APPEARANCE OF THE DINING SET AND RECLINER. SO I GIVE A "1" RATING. ALL OTHER EXPERIENCES WITH ASHEY'S AFTER SALE HAVE RESULTED IN VERY POOR CUSTOMER SERVICE (no serice) AND QUESTIONABLE PRODUCT QUALITY. Stll awaiting 50% refund of delivery. I do not recommend the Lake Orion Ashley Store! **MY first review went as follows (5 out of 5) WE SHOPPED THREE STORES BEFORE GOING TO ASHLEY'S. OUR SALESERSON WAS POLITE, INFORMATIVE, AND NON-PRESSURED. HE STAYED WITH US AS QUESTIONS AROSE; HE LEFT US TO THINK BY MOVING AWAY AND PROVIDING US TIME TO CALMLY MAKE A DECISION. THE WRITE-UP INCLUDED DISCOUNTS AND WERE CLEARLY DETAILED. OVERALL, IT WAS A POSITIVE EXPERIENCE. THE FLOOR PRODUCTS APPEARED TO BE OF EXCELLENT QUALITY. I FELT GOOD ABOUT THE DEAL.

No one greeted us when we went in. The good thing was no salesman following around pressuring us, but when we were ready we had to go find someone. He was very nice and helpful with no pressure which I really appreciate

Dan was wonderful! Enjoyed working with him. He helped with a lot of our choices.

Our sales person didn’t seem to eager. Said he didn’t know if they had the chair we saw online so we walked the store. After not finding it and he was giving up I asked can’t he look it up on their computer to see if it’s in the store which it was. You’d think he’d do that first or even second after we walked the store. Maybe he’s new is my guess!

Our sales professional was absolutely amazing! Would come back just for her

It nice we walked in the chair I wanted to look at was right there waiting for me. The lady associate who waited on us was wonderful. I asked if I would get price I seen online. She Checked it was 229.00 and she said yes we will match it. I was impressed, my neighbor told me to go to Ashley that is where she furnished her home with. I will be a return customer. Thank you for your kindness.

Timely. Kept us informed on schedule & arrival.

The associate sales manager of this location, Paul Hoffman was rude and would not honor his words.. Wasn’t a pleasant experience visiting this store. Though the salesperson Jennifer tried to be helpful, I would not recommend shopping at this store because of that demeaning attitude shown by the sales manager. He demeans you for your choices/selection made. A regrettable visit.

I went in yesterday and seen Mark and purchased some stuff from him and then went right back in today and seen Brisa and purchased some stuff from her. They have an amazing team at the Orion Charter Township store and I 10/10 recommend this store for any of your home furnishing needs. Thanks Team!

Ashley could’ve had my business but their sales people were all glued to texting on their phones. No one helped me or acknowledge me.

Got everything I needed which is all that matters at the end of the day. Furniture is very nice and I’m excited for it to come. But took 2 hours from when we selected our furniture to get out of the store. I’ve bought cars faster than this. Employee didn’t know how to use the system. Nice guy, but someone should’ve taken over sooner. I wasted too much time on a Saturday afternoon for what should be a rather simple transaction. After we left we got a call saying they over charged us by $500 and we now have to schedule our own delivery. Total discombobulation. When you pay 10k for something, I expect organization and execution, not a free for all.

Really have to give 5 stars to my shopping experience. My sales associate, Barisa, was very knowledgeable, helpful, and worked to meet my needs! Now I am excited to have all of my new furniture delivered!

The worst nationwide furniture company

Best Store hands down. Ms. Benton best customer service

Best furniture store experience I’ve ever had - all of the staff is great and not at all pushy or obnoxious - readily available without hovering. Got a great deal on both purchases I made.

Bed delivered one month ago, missing parts. To this date, not yet assembled. Several items not yet delivered and date yet to be confirmed (but you need to be on top of them to hear news). One of the products were discontinued after included in our order..... Money not yet returned. Never buying there again.

Sales person was friendly and knowledgeable enough. Good experience.

Excellent and knowledgeable service!

No pressure very professional

I have no complaints. Christine's customer service was excellent and we couldn't have asked for more.

Great experience and great deals! Walked in just to see what they had and ended up with a new couch and love seat combo for $600. Go in and ask for Marcus!

Very long time to complete the transaction. Several times asked to complete the simple transaction and delayed beyond reasonable amount of time.

Great Knowledge Staff, all were courteous and took their time to engage and attend the customer. Happy I came here.

Brisa was wonderful. Thank you❤️

First time in this store and likely the last. Not one person greeted me or asked if I needed help as I walked the entire store looking at multiple items. Pretty good selection of products, but I’ll visit the other furniture store around the corner. And no, the store was not packed this evening. Very disappointing.

If I could leave 0 stars, I would. This will go down as the worst customer service experience I have ever witnessed. We bought a full bedroom set with a brand new sealy king mattress. Low and behold the incompetent salesman failed to realize that the bed set we bought is not compatible with the mattress. We didn’t find this out until our delivery was made and the guys couldn’t set it up. We have contacted customer service a dozen times only to be told something completely different every time. We’ve also contacted the store and left Paul a voicemail regarding our concerns… and to no surprise no call back. We’ve had to re schedule our delivery 2x now because all of a sudden our bed set pieces are on back order. I’ve been requesting management to call me to discuss our situation for days and they still have not called. All in all terrible experience. Will never bring my business here again and will make sure everyone I know stays away EDIT*** After being told last week that our missing pieces were in and they were going to be delivered. I just received a phone call saying that our pieces were damaged and could not be delivered this week. The running joke continues!

Welcoming and helpful

Very helpful and professional.

Salespeople were very helpful and had a lot of product knowledge. Downside was that we received a 20% off coupon in the mail but when we decided to purchase they said the coupon didn't apply because our furniture had to be ordered. I felt like it was unfair because it wasn't our fault that they didn't have the set we wanted in their store.

Friendly staff and great customer service!

Adam was a great salesman. He listened, wasn't pushy or aggressive. And put together a great deal. Came in looking for one couch, ended up getting two for the price of one sectional

Excellent salesperson found us exactly what we were looking for, color,size, material etc.

Edit (October 2023) Don't spend your money here. I'm still waiting on a couch repair, as the repair tech has no-showed 3 times and on the 4th visit notified me that Ashley sent the wrong materials to repair. Now I'm waiting another 4-6 weeks for the materials and then scheduling 30+ days out for a repair tech in my area to be available. In total, the couch will take longer to repair than it was actually in my possession. The rep I've been in contact with, Maria with the company's Strike Escalation Team, has been absent, rude, and refused to further escalate my issues and quite literally told me "you're going to have to deal with it." In store management shrugged me off and said there's nothing they can do for me, but referred me to an Operations Division phone line. Per the number, their hours of operation are 8a-8p; it's 9:30a and they're still closed. I'd suspect this company is collapsing. I would avoid this furniture brand at all costs. They've done nothing remotely close to resembling help. (Originally posted August 2023) Not happy right now. Purchased a $2K couch 5 months ago and it’s tearing along the seams. I’ve called to request a warranty claim and replacement/repair two weeks ago and it’s been silence. Finally got somebody on the phone this morning and he can’t give me any idea of when it will be resolved, quite literally having said “I don’t know what to tell you.” Not only is this couch not even a half year from being purchased, I even bought the 5-year extended warranty. Is this how you treat your customers? Take my money and leave me high and dry?

Good experience. Staff is helpful and explained me the products and deals. Thank you!

Great salesman, good price on a floor model vanity table.

I called multiple stores in Michigan and only one gentleman went the extra mile to help me. I am very pleased and happy with my purchase

If I could give zero stars I would. Oversize chair showed up damaged. It has taken them 2 months to even attempt to repair and both repair technicians have called out. I continue to feel jerked around by these people. DO NOT BUY FROM THIS STORE.

Good service, good product, but check out took ridiculously long. About 20 minutes to ring up a simple sale.

Tony was very presentable, did a great job. Thanks

Sales was fantastic

Stay away from this story... they can't be trusted. We paid for the extended warranty on a kitchen table and now they are making us jump through a thousand hoops to get someone out to fix it even though we were told it would be covered and an easy process. I guess they win because I don't have the time to continue with the call/emails/texts with customer service. I am done with them.

The salesman Spice did his job. He allowed us to look around, he explained things and he wasn’t pushy. I’ll shop here again

Started off slow, but Paul made sure I was taken care of. He's definitely the reason ill go back to ASHLEY furniture!

Knowledgeable staff. Friendly and thorough. Answered all my questions & didn’t hurry me. Listened to what I was looking for and helped me find it.

The first day I was at your store Shane helped me. He explained everything and was not pushy. The 2nd time I came back to buy, Adam Davis helped. He was also very helpful and not pushy. I definitely will come back for any future purchase. It was like a family experience. They really cared.

Worst experience ever. I have been trying to purchase a book shelf for 2 months. Their system is always down. Computers are never working. Now after a month of asking for my money back I have to wait until their system goes back up to get my money. This don’t seem right to me!!! They may on any other year be the best furniture place but as of right now they are the Southwest Airlines of furniture places!!! Beware.

Customer service is a joke here. They’ll look you in the eye and guarantee delivery, product availability. Scheduled a delivery date in store and it never showed up. Try to call the store, Paul the manager or Tony the sales agent…no answer. Corporate tells you that you have to deal with the store directly if you order it in store. I have more rooms to furnish in my house and will not be back to Ashley. Competitors such as Gardener White had a timely delivery, and accurately told me what was in stock. Steer clear!

This is the only Ashley store you would ever find me in my wallet at. Very polite very transparent and definitely always saving me as much as possible ask for Shane if you do go there. 👌👌

The Auburn Hills store was horrible when it was time for pick up. After informing me that my items were at that location, they sent my husband to a different location to pick up the furniture and of course it wasn’t there. They had him wait for hours at the warehouse just to tell him it was at the Auburn Hills location which was were he went first. Then refused any compensation for their mistake and didn’t even offer an apology. We missed a day of work going back and forth between the 2 locations.

Mark made my furniture shopping experience wonderful then Paul came to assist with the closing of the sale. I’m looking forward to my next visit. Thank you!!!

Very helpful. Salesman.

Great experience at Ashley Furniture! Paul & Patrick were professional & welcoming. Highly recommend if you’re looking for anything for your home.

UPDATE: As stated in all of the other reviews, stay away! Customer service is a joke!! Update to 1 from 5 star: order did not show on date as promised by store. Fulfillment center has hung up on me after 30-45 mins hold times on the phone. No direct number to the store. Seems once the sale is made, they wash there hands of the customer.

Great service!

I purchased a tv entertainment center from Ashley’s last year, no problems. I did buy the floor model and picked it up myself so maybe that explains it. The sales person was awesome. Fast forward to June 2023. Went in to find a sectional with a chaise. A small one due to space limitations. Met Tony, very nice and helpful. Found the perfect piece. Loved it. Couldn’t order it, their system was down. Filled out all the paperwork but couldn’t pay for it (thank goodness) due to their system being down. Went in 2 days later, system still down. No sales being made, no deliveries being made, even if you were scheduled for the Monday or Tuesday that their nation wide system went down, they couldn’t deliver your furniture. Went in on Friday, system still down. You can’t even call them as their phone system is tied to that same system. Now it’s a week later, no call from them (each sales person has a cell phone. That is how I communicated with the salesperson last year), no emails (which is how they said they would communicate with you. Send you an invoice via email to let you know system was up and working. After reading all the bad reviews about Ashley Furniture I was now getting a very bad gut feeling. That even if this sale ever did go through, what was the product going to be like, would it ever get delivered as promised. There is a website that only works with customers to help them through the process of getting your money back from Ashley’s. That is not a good sign. I just felt there were too many “signs” coming that this sale should not go through. Drove in AGAIN on the next Tuesday, system still down but they could now use a third party to help you get the order put in. No Thank You. This felt like a disaster waiting to happen. Ordered my furniture from Macy’s where all of my furniture has come from (with no issues ever over the 16 years I’ve ordered furniture from them.). Just further to drive to get to their store.

To be honest, I've dealt with horrible customer service before and have never left a review on Google IN MY LIFE. But, because of my experience with the Ashley Home Store in Orion Charter Township, I feel compelled to share. The customer service there is beyond horrendous! We purchased $7,000 worth of products and once we walked out of the front door everything went south. We explained that we just moved here from Colorado and needed these items asap. They assured me it would be fast deliver with white glove service but nothing could be further from the truth. The delivery was scheduled for 6/7/2023 and they provided an arrival window of 8-12. They didn't show up till nearly 4 o'clock, making us wait an entire day and blamed the delay on system issues. Yes, I understand things happen but to not call us to inform us of the issue is not ok. They said their phones were down but if their driver can call me from his cell phone the associates at the store can do the same. To make matters worse they delivered the wrong bed, they said the kitchen table from the set we ordered was damaged so they only delivered the chairs and no one could tell us when these items would be remedied. After numerous days of trying to get someone to call us I made a trip to the store to voice my frustration. The manager, Paul, took little to no responsibility for the lack of communication, the error in the items delivered and seemed to be upset that I was upset with how we've been treated. At that point I asked that the kitchen table and guest bedroom set be returned and refunded as they didn't make good on their end of the contract. The manger said, "NO! Once the items are delivered the transaction is final!" Well the items STILL haven't been delivered in full or correctly nor do I have any idea when they will be. I said I'd keep the couch for the basement because that's the ONLY item that was delivered per the contract but Paul was not willing to accept the return. I then asked if he would credit us for the service plan on the kitchen set, only $300 on a 7K order, and still he wasn't willing to work with us or accommodate us at all. So if you like terrible customer service, lack of communication and want to feel like you and your money is being held hostage go to this location where the experience is so bad it will make you laugh. I will be exploring options trough litigation as I believe they will continue to do this to people until someone finally says enough. Do yourself a favor and go to Gardner-White. I'm begging you, don't give these people your business, they don't care about their customers.

My husband and I have been to Ashley's twice now and couldn't be happier. The service and variety in this furniture store is exceptional, and surpasses any experience we've had anywhere else. The couch, ottoman, and bedroom set that we have is not only great quality, but also a good value for the price. Connor has helped us both times - his knowledge, expertise, and ability to make customers feel welcome is very impressive. You could talk to the guy all day. PS the addtional furnishings for interior decorating provide a wide variety of styles to choose from as well. We can't wait to go back!

Shane was Great!! Showed me exactly what I was looking for and was not at all pushy. He even helped find an Ashley’s closer to our seasonal. I purchased a take home piece of furniture and he kindly wrapped it up for me and carried it out.

Great customer service! Sales person was pleasant and helpful.

We had a great experience the first time that we decided to come back to buy furniture for the family room. Great options

Mr. Vorehise was great

Had an Amazing experience from start to finish! Cam has amazing customer service and very personable! Thank you for helping me furnish my new place!

Awesome service, good memorial deals and another great Ashley's product down.

We shopped at Ashley Homestore and was helped by Brisa. She was new but was very helpful and made sure we got the best deal for what we wanted.

Brisa was very helpful process was easy and smooth

Excellent customer service and teamwork with the salesmen and manager

Found what we were looking for, and got a great deal, but felt a little rushed throughout it. Certainly didn’t feel forced into our decision, however, I enjoy more of a we look around and test out, and be able to discuss with my partner type of deal, not a let me sprint you through the store and stay right next to you while you discuss your options. Our salesman promised we’d have our couch in 2 weeks, when we got our receipt (so after we paid) it stated 2-16 weeks for the couch. Just wish our salesman was more upfront. Our current couch has now fallen apart, and we’re without one because of the promise the salesman made us. We would have gone elsewhere had we known it’d be more than 2 weeks

Beware! Garbage quality and worse customer service. Manager is a joke full of lies to get you out the door if you complain.

Absolutely terrible customer service coupled with a no return policy means you will be screwed if anything goes wrong. DO NOT take that chance, DO NOT buy from here. No regard for the customer and they know they can get away with it. Learn from my mistakes and save yourself, DO NOT PURCHASE FROM ASHLEY HOMESTORE.

Conner was the best ! I wish all my buying experience ms were this good . What a great guy . I had never been there before to your store I will. be back to furnish my entire home . Thanks so much Debra

Have been dealing with a refund since November and still haven’t received the full refund for our order. Have been on top of the store this week and calling everyday and everyone we talk to keeps passing the buck. Was told on Saturday that Spencer is the only one we need to talk to. Talked to Spencer today and he said Paul is the only one we can talk to. Last week we were promised several call backs with no returned calls. Today also talked to an Alex and when asking him what can we do to go higher up about this situation since online customer service says we have to deal with in store only since the order was done in the store, he responded with “don’t shop at Ashley anymore.”

We could not be happier with the professionalism, courtesy, and attention provided by our sales rep, Conner. We purchased a sectional sofa and a dining table with 6 chairs. Conner gave us all the space we requested, but when needed he was awesome. The store manager Paul was also incredible! You are blessed to have these fine gentlemen on your team. Fyi, I am VP of sales for a large company. I would hire both in a heartbeat! After shopping at Gardner White, Bob's and Value City, we knew Ashley's would be where we would spend our money. In a large part, this was due to Conner! If more than 5 stars were available, we would rate him a 10! Well done Conner and Paul.

Absolutely fantastic experience. Looking forward to getting the new couch and then buying several additional items in the very near future. Connor Ellis was phenomenal.😊

Adam did a great job helping us find a couch and love seat.

Customer Service pass my expectations

Excellent, transparent experience.

Connor was so helpful and went the extra mile to locate a hard to find item. So happy with our experience at your store.

Alex, Adam and the staff at the Lake Orion store were very helpful and friendly when I made my purchase today. I felt valued and recommend going to them for your furniture needs.

Everyone here is great. Did not bother me right when walking through door. I got to browse and not feel pressured to buy. Thank you

It was one of the best buying experiences I’ve had in some time. Alex the salesman was very easy to work with.

We had a very good experience with Ashley's Store. The main reason for our positive reaction for our first encounter with this company was our sales associate Shane at the Lake Orion location on Baldwin Rd. I was interested in a particular piece and Shane went above and beyond to see that my purchase went smoothly and quickly. I highly recommend contacting Shane for any home interior needs from Ashley's Store. He is the main reason I would shop at this furniture store again for any future purchases.

Quick and easy to purchase a new bedroom set.

I would give fewer stars if I could. I purchased a couch and coffee table from Ashley Furniture. The sectional had a sign displayed that read "Backordered". I asked our sales rep, Mark Spicer, about the inventory status of the couch, and explained that I do not want the couch if delivery times are exceeding 2 weeks. Mark, along with his colleagues, looked into their inventory system and told me it will arrive in 1 week. They lied. They went out of their way to lie, as delivery will not be for months. Mark will not return my calls and neither will their corporate office. Incredibly terrible customer service from anyone and everyone at this company. Avoid Ashley furniture at all costs, go across the street to great lakes and look at the Arhaus outlet.

Run! Do not buy from here! Ashley is a low quality, scam game. I recieved damaged furniture, paid the insurance and am going on a year of trying to get it fixed. I have had 3 service techs come out to my house. All 3 times they have shown me their report where they recomended a new table. Ashley support told me they didnt. Liars! I saw the reports. The table's seal was delivered damaged. I called customer service to follow up and every time my claim has been archived and I usually get hung up on at least once. 4th tech coming out this week. If this doesn't get resolved, I'm taking them to court. Run! Go anywhere but here! Orion's location is so unhelpful. Go somewhere else!

Great service and value

Alex was very professional and knowledgeable. He knew the stores inventory. He conducted the sale without any pressure. I highly recommend Alex and the other personnel at the Auburn Hills store.

Nice place for furniture and the customer service was excellent. Alex and Paul did an amazing job. Amazing job selling but the after sales support sucks big time. I haven’t got an item after 2 months and following up with Alex and no response. They give you their number but won’t respond and if they do he says I’ll get back in 10 mins which is never.

Friendly, knowledgeable and professional staff. Great experience. Highly recommend.

Connor and mark were awesome and exceeded their expectations to find us the perfect fit for our budget

Alex, Connor and Paul were a huge help in getting us comfortable with out bedroom set purchase!

PLEASE DO NOT ORDER FROM THIS COMPANY! I ORDERED AND PAID CASH AT THE STORE JAN 17 for my 9 year old BED… HERE IT IS MARCH 16, THE BED IS STILL SITTING IN MY LIVING ROOM PACKED UP BECAUSE ASHLEY DID NOT DELIVER ALL THE PARTS! THE PART IS NOT ON BACK ORDER THEY JUST KEEP RESCHEDULING DELIVERIES TO BRING THE PART THATS MISSING BUT KEEP BRINGING THE WRONG PART THE PART THAT I HAVE ALREADY! 6 PEOPLE HAVE BEEN OUT TO MY HOME ON SEVERAL DIFFERENT OCCASIONS BUT KEEP BRINING THE WRONG PART. THE SALES ASSOCIATE AT THE LOCATION ON BALDWIN ARE VERY UNPROFESSIONAL, SHORT & RUDE LIKE ITS MY PROBLEM THAT I HAVE BEEN WAITING 2/3 MONTHS FOR FURNITURE THATS BEEN PAID FOR TO GET DELIVERED AND PUT TOGETHER. NO ONE WANTS TO HELP THEY TOOK MY MONEY & JUST KEEP PUSHING ME OFF LIKE THEY WILL FIX IT BUT AS SOON AS THE DELIVERY PEOPLE COME OUT THEY STILL HAVE THE WRONG PART! PLEASE DO NOT ORDER FROM THEM!

Very friendly and help staff!! My purchase was was quick and easy! Can’t wait for it to be delivered!! Conner was great!!

I thought I had come to a store with kind people selling good products. But turns out after I spent two hours in the store not one single person mentioned that there's no returns or exchanges, all sales are final. How does no one tell you that. Why isn't a sign posted? I was there for hours! It took me 3 days of runaround, two people in the store taking my number and never calling me back and then the store telling me to text the number that I just called instead of actually talking to a human. Don't shop here, it's a regret for me.

Great experience, found exactly what i wanted. Spiderman was great to work with.

The store manager Paul was amazing !!!! Top notch customer service!! We live in Flint but will come here from now on.Patrick took care of us as well..very personable!

Everything was very good.🙂

I went in to the Auburn hills Ashley store to look for a piece of porter funiture i wanted to match my set. I found it and also bought a recliner. Worked with Conner Ellis, sales rep. Great guy. Gave me some great prices on the furniture i bought. Highly knowledgeable about all the merchandise. I didnt mind him hanging out with us as we looked at everything. Thank you Conner.

Patrick was very helpful

I had a wonderful saleswoman name, Skyler, she was very helpful, very attentive.

Connor and Brennan went above and beyond to get my family the couch of our dreams. Go see them! They’ll make it happen! Wonderful customer service and great prices.

I was very pleased with my experience and purchase at Ashley Furniture. My representative, Connor was very knowledgeable, patient, respectful and kind.

Excellent service, friendly and helpful!

Bianca was excellent. Your new ordering system was not very good. Had to go back to the store to order.

I had to leave a message because all the salespeople were busy but received a call back right away. Paul was incredibly helpful. I was able to place an order with him over the phone. Super fast, convenient, and very friendly .

Had the best salesman, Alex at Ashley Homestore. Alex listened to what we wanted and he showed us the Darcy Sofa Chaise!! It is exactly what we were looking for! Thank you Alex for your time and expert opinion!!

Quick and easy, satisfied customer

I love ashley,all my furniture from ashley and the costumer service very helpful

Experience was got until we got home ans found out that the sofa we bought from clearance was broken from bottom center.

LOVE THIS PLACE~

My experience at this location was awful, the manager was unprofessional, rude and pushy to finalize the purchase on the same day. I bought most of my furniture from Ashley and I didn’t have this experience at the other locations. I think the staff and manager need training to learn how to deal with and respect customers.

Cam was so helpful! Got us a great deal on some pieces for our Living Room.

The staff is really nice, the only thing I would like differently is not having pressure by staff to buy something. It’s nice to just look around and ask a staff member questions if needed.

Very nice store, Spice was the man. He helped us with buying a table and made us very comfortable. Will definately be shopping there again.

Best experience working with Connor for our mattress. Zero pressure and although he greeted us when we came in, he reapproached us when he saw we had a question. So enjoyable to have that time to browse on our own for a while without feeling like a commission. Furniture shopping is like car shopping and we hate it, but we’ll be going back to purchase a sectional from Connor soon. Easy-going, very informed and laid-back sales agent and we couldn’t be more happier with the service we received. A couple other service reps we chatted with in between, too and they were funny and friendly too. Thank you for the great service, Connor and we’ll be seeing you again soon!

If I could give this place 0 stars I would! Yeah you get decent furniture for maybe a decent price but customer service is subpar! We moved from CT to MI living in a home with no furniture for a month now. I was told it would take 3 weeks for the sectional to come in and I got 2 end tables (one already damaged) and 1 piece of a 6 piece sectional. I was told EVERYTHING except the console would be at the warehouse the 25th and the console the 30th. Well I didn’t get my whole sectional (it’s the 27th) and I was informed that the stuff may be at the warehouse but it’s not ready to deliver? So they have my couch but they won’t deliver it for another week. I wish I would have saved the headache and payed better attention to their terrible reviews. Not to mention, when I called 3 different times and connected with 3 different people, 2 dropped the calls on me. Very frustrating to say the least.

Conner and Patrick were great. Got us what we needed and more!

The sales girl (Skylar) was super helpful! We bought a sectional sofa, she was not pushy and didn’t make us feel pressured to make a decision! She gave us our time to narrow down options and customize our new couch! She even took extra time to help us get financing that best fit our needs. After searching many places for most of the day, I’m extremely grateful that we decided to go to the Auburn Hills Ashley furniture!

Absolutely horrible customer service. I have been given the run around for over 2 weeks with no help. I purchased a kitchen table with 6 chairs. The chairs rock on 3 legs. I bought 2 bar stools that the padding isn't attached on one of them. Every time you call they say someone will call you back within 24 hours. So aggravated.

Went to Ashley store on October 17, spoke to salesman, checked and purchased a bed and mattress explaining I needed delivery until the day of 10/24, He said no problem. Wrote on the order by hand that delivery had to be until 10/24. On 10/24 I waited the day for delivery, no one called me regarding the order. I called the salesman and he messaged me saying the delivery would be done on 10/29, which had me increase the length of a temporary accommodation, since I just moved. On 10/29 I waited the complete day for delivery called Ashley and the agent told me the delivery would be at earliest on 11/09 only thing she could do is cancel the order (and have me sleep where???). I went to the store to try and solve and no solution was given, only a bit more discount and free delivery. On 11/09 I had delivery booked between 12:15 and 15:15 and delivery time was not respected On 11/09 15h48 I called to ask delivery should be 15:15 and the agent said he could not help and I should call again the store. At 11/09 7 PM I called once again and no solution was given At 11/09 7:40 PM The delivery of the mattress was rescheduled for 11/10 The service is absolutely unacceptable and recommend you stay away from this store, my roommate bought his on US-Mattress and had no such issues.

Was promised delivery date 4 diff times, with no call to say it wasnt happening. Manager was clueless and told me 3 diff times different things then the next person.

If I could give negative stars, I would. THIS IS ABSOLUTELY THE WORST CUSTOMER EXPERIENCE I HAVE EVER EXPERIENCED. The sales team come across as sleasy, desperate, snake-oil salesmen, but I purchased anyway, because I thought it was a good deal. I was told my order would be delivered after 10 days, but it wasn't. I received about a half a dozen notifications that my order was ready, but when I selected a date, I was told my order wasn't available. I called three times to cancel my order, but continued to receive notifications that my order was ready despite being canceled... then it was delivered anyway. In addition, the delivery team installed my adjustable base, AND BROKE MY EXISTING BED FRAME. This was November 18. It is now January 17, and I am still waiting for them to show up to fix it and/or compensate me for the damage. ABSOLUTE GARBAGE. I have never received such terrible service. For all of the furniture chains that have gone out of business, I cannot believe that this organization can still exist despite this horrible process, mediocre mobile app, atrocious customer service, and lack of response.

Skylar was helpful and knowledgeable and service was fast and friendly. Wonderful experience! Great prices too!

Amazing service. Great staff. Big selection. Recommend 👍

Awesome Customer Service and great prices, it was a breeze to buy with Connor's assistance. The financing options and the deals are unbeatable!

Would not recommend. Team in store was great but the furniture was delivered dirty and it is IMPOSSIBLE to get through to customer service to resolve the issue.

I have multiple past decent experiences with Ashley Furniture in Florida, Arizona, Texas, Missouri….. but stay away from this location in Orion Charter Township MI. Bottom line? HORRIBLE! Our purchase was made on Sept 16 2022 as a house warming gift for our daughter. We made sure to ONLY order merchandise that was not on back order and was available for reasonable delivery….the salesman Cam assured us what we ordered was in stock so the order was placed and paid in full for a living room and bedroom set. Delivery was set for mid October. Here we are in January 2023 and despite over 20 phone calls, missed delivery dates, the order still has not been completed. We have parts of a bedroom and parts of a living room. Which is useless. You want frustration? Try talking with Spencer, Karen, Ashley (yes, Ashley) and Cam. If they return a call it is useless. Want further frustration? Call corporate and try to bring them up to speed. If you do not get disconnected you will not have your situation resolved. Spencer is the worst of the bunch. He has only need around seven weeks and although a soft voice on the phone, he is a train wreck for results ………and somehow he is the one handling the “resolution”! Tonight when I called him I mentioned I had to dispute the credit card charge since I lose the opportunity to dispute in two days (118 days from the purchase). He took that for some reason as a legal threat and told me to call “legal” then hung up the phone. Spineless. (If I cared thought Spencer would still be working there next week I might care, it given the turnover rate at this location he won’t be handling this resolution for long anyway….just like Karen before him). Skyler? She will never pick up the call or return a message. So, if your buy here the order better be perfect from there start or you will have more aggravation than you deserve. Absolutely the worst furniture buying experience of my life.

I purchased a sectional back in April of 2022. I am now on my 4th or 5th delivery. I paid for the white glove service AND protection of my sectional. Every time it is delivered it is dirty (hand prints or dirty scuff marks everywhere, wood frame is broken or a slash in the fabric, cup holders on the ottoman broken. The sectional is now on sale for half the price I paid. They also damaged my front door (which was just painted professionally) and they are denying the claim and won’t fix it! Let alone the delivery men that did the damage said they reported it, but did not. I asked during every delivery if they could come through a huge sliding glass door, but every delivery they refused and decided it was better to stuff and jam it through my front door. I have been so patient and kind. They finally found miscellaneous pieces laying around in warehouses and scheduled the delivery without my consent for Tuesday! My husband and I both work. We can not take another day off for a delivery- one time the delivery was scheduled (we took the day off) and no one showed up! I can’t get in touch with anyone to reschedule- not even the store! I have also emailed twice. I spent countless hours dealing with this. When I spoke with the office manager I told him this date would not work. He said when they contacted me I could reschedule. What?!? Why not reschedule now when I have you on the phone. When I call the automated service they just run me in circles. I’ve replied “no” for the delivery date and they keep sending me texts and emails to confirm the delivery. I want my money back and will never shop or recommend Ashley furniture to anyone.

We had a really good experience picking a couch here. Ahmed was very friendly and seemed like he genuinely wanted to help us.

Update: contacted the below customer service. They made me send in pictures, and I still have to wait until they contact me with no time frame. Please, please, PLEASE don't buy your furniture here. They don't know what they are doing and have zero interest in customer service. Ordered 3 pieces of furniture and 2 showed up damaged. Placed a call in for service on 12/17/22 and as of 1/5/23 haven't heard back. Called in today to be told "they're behind and no idea when they'll contact you." So I'm supposed to have damaged furniture with no resolution in sight? ABSOLUTELY NO CUSTOMER SERVICE. Don't buy furniture here. Go to Bob's across the street. Edit: Waited 20 minutes on the phone to speak with a customer service manager and was told "she's not available" and then when I insisted I needed to speak to her, she screamed at me and told me "it was my responsibility not to accept damaged furniture." And ultimately didn't help any more than "well call when we can." Uhm, what?! How about it was your company's responsibility first and foremost to NOT PUT DAMAGED ITEMS ON THE TRUCK FOR DELIVERY. Sorry I didn't think I needed to examine my brand new furniture. Also if the service department is currently running a month behind think of how much damaged furniture they've delivered. Don't buy it here.

Ahmad and staff were very good to work with. Fingers crossed my LR set comes in by 4 weeks.

Very pleasant experience

Ahmed was very helpful and knowledgeable.

Great 👍🏽

Ordered once, and have had horrible experience with everything over all. Took me 3 months and 8 delivery’s to get a bed set with a dresser, quite ridiculous and horrible.

Ashley is the worse furniture store, bad quality and bad customer service. I purchased furniture from Ashley and within a year those furniture were damaged and the extended warranty didn’t want to cover and Ashley customer service didn’t want to fix my furniture so I contacted BBB and finally Ashley gave me an option to select new furniture. So I went to Ashley store in Orion twp selected and new furniture on 12/9 and I’m still waiting on the store to finalize my order and to give me the credit with the remaining balance today is 12/28. The store never answer their call and once the answer the take my information and say a manager will call you back but off course they never do. They have the worse customer service. I don’t recommend Ashley at all especially Orion twp & Madison heights stores

Sales rep was very patient with us and he gave us room to think about our decisions we were going to make. Thank you Steven appreciate it. The manager was also awesome. Thanks a lot guys appreciate it.

Please do not buy furniture from here, it is not worth the headache or the money! The first disappointment was us being told that our furniture was no longer coming when we expected it, but two weeks later and that a piece of our sectional was not ready yet. So they could deliver the whole couch but one piece. I asked for money back at that time due to it being around thanksgiving and we had people coming over with now no where to sit. They gave me back the $300 delivery fee and we called it good. When our sectional arrived, they brought the piece that was supposedly not ready yet, but in the wrong color and LEFT IT IN MY BASEMENT because “their truck was too full with other delivery’s, they couldn’t take it”. The delivery people made notes in their system to reflect the wrong color piece. Upon further inspection that day,I am convinced they delivered a store model to me. The couch has tears, stains, dents - like hundreds of people have touched and moved it. The ottoman is completely stained on one side, again, like a store model or like they sat it in water somehow. All your sales person (Ahmed at this location) will tell you to do is call costumer service because “there’s nothing they can do” where they told me weeks ago they would send someone out to clean/mark for replacement the sectional. Shocker, they never called. And that they don’t know where my correct piece to the sectional is. They also would not offer me any more of a refund because I “already received the delivery fee as a refund, that’s all we can do”. This is the biggest joke of a company, and we are going to be disputing the charge on our credit card if it is not fixed by 1/5/23. We ordered this couch back in September/October, it’s the end of the year. I hated every part of buying furniture from them and look at the reviews, I bet you will too.

Great working with Patrick and Skylar

Great experience. Awesome furniture. Amazing price!

Good quality furniture. Better quality people. Wonderful experience.

Great customer service and no high pressure sales

Great salesman and clean store

Helpful and friendly sales staff.

WARNING!!! Do not shop here!!! I wish I could give you zero stars. We had a horrible experience the last time we bought a couch here, but after receiving all of the notifications and mailings regarding special financing, we thought we would give you another chance. We came in on Nov 19, 2022 to purchase furniture. This has been a nightmare. First we were told you would honor online pricing with the special financing. Then we were contacted days later saying you couldn't honor the financing with the "discounts" we received. We did not receive discounts, they matched the online prices. We were told they would still honor this. Dec 1st we get a call saying our items would be delivered Dec 8th. We removed the items we were replacing. No one showed up. I called to see when they were coming, and they said they had no record of contacting me. So, we've had no couch, and my 11 yr old has been sleeping on the floor because her bed was one of the items we were replacing. I contacted the store, I was told by our salesperson we would be receiving the items around Dec 13th when they were back in stock. Dec 16th, I contacted the store and my salesperson, only to have to go into the location to speak with someone, because no one returned my call. The CSR was wonderful, the sales manager, Paul, was awful. He stood several feet away from us with other sales people watching and listening to our complaints and never intervened. He helped process our initial order, so you would think he would get involved. I finally had to say something to him and only then did he get involved. He was EXTREMELY RUDE. He told us he would just cancel the order. We told him we just wanted our furniture. He said it wasn't going to be in until mid January 2023 now. Due to the additional delay in delivery, we told him to just cancel it. We asked for proof it was canceled. He said they can't provide that. After much persistence, he gave us an invoice w/ canceled and his initials written on the page. The CSR had contacted the district manager, and was waiting for a call back. I asked the CSR just to have the DM call me directly so I could discuss the treatment we received and Paul loudly just stated "NO". When he gave us our "canceled invoice" he told us to "GET OUT". At that point, I did say some harsh things, as his behavior and treatment of a customer was atrocious. Then, I get into my Synchrony account today, and there are 3 pending charges!!!! One on the day we purchased it. On Dec 13th, there was another charge that was $420 more and it didn't include the protection plan. The third charge was Dec 16th when Paul told me he canceled the order, and this charge was the same as the last ($420 more without the protection plan). Please take your money elsewhere.

It was all good the older manager came in and ruined it. Ended up buying from another Ashley.

Paul the manager and his incompetent worker Khabir Sims truly raised my blood pressure from the entire sales experience. I wish I could have listened to the horrible reviews before going to this store but wow. I wish I could give this place 0 stars. They are liars and will not disclose certain things to you during your sales process BEWARE! The stores only goal is to make a deal, lie about when the item will be available and don’t own up to their mistakes. They told us the item is available within 1 week. After 2 months I just received the box today with more horrible news. In addition to the LONG delay, they just dropped off the box and wanted to leave it outside while it’s cold and snowing because of a major mistake the sales rep made. They did not disclose the 2 different delivery options (white glove which is set up and doorstep delivery). The sales rep LIED TO US AND THE SALES MANAGER ABOUT IT AND THEY ARE NOT OWNING UP TO THEIR MISTAKES. I live by myself and cannot lift heavy boxes. I would have paid for white glove delivery if it was disclosed to me UPFRONT. I tried talking to PAUL THE MANAGER ABOUT IT AND HE SAID THE SALES ASSOCIATE TOLD US BUT HE DID NOT otherwise I would not be making this post. I would have paid for white glove but again it was NEVER DISCLOSED! It’s in the sales rep to ensure how the items will be delivered so this was their major mistake. DO NOT BUY FROM HERE!!! HORRIBLE CUSTOMER SERVICE AND DISHONESTY!! TRUST THE BAD REVIEWS!

Sales team was not pushy or suffocating as other stores I have been in. Told us where items we wanted to look at were and let us come back to them when ready! Would recommend!