Ashley Store | Saginaw, MI 48604

Bought a couch and paid in full and I was told it would be delivered in 4-6 weeks. Here I am 9 1/2 weeks later without a couch and can't get anyone to call me back! The "owner" just responded that they reached out to me today. NO THEY DID NOT. I only finally spoke to them because I showed up at the store. And still don't have a date when my couch will be in and they refused to give me a refund.

the service have been very horrible since I've purchased this furniture I was told 4 weeks for my delivery it is now 7 weeks and no furniture I went in to speak with someone about and they was very rude made me feel very uncomfortable being there so I asked for a return on everything because it have not been delivered and they got way more rude and had a very nasty attitude with me i would never shop here again and if your african american I recommend you to shop else where for they have no resp in how they speak to us

Great people at this business, CeCe went out of her way to locate my order and get me set up with a new sales associate. Everyone there was pleasantly helpful and thanks to CeCe I can expect my order in a few weeks👍

If I could give negative stars I would. We have had nothing but a horrible experience with Ashley in Saginaw. They are extremely unprofessional and will not return your calls. We have had nothing but issues since we purchased our couch. We bought our couch in December 2023 and were told it would be maximum 5 weeks and that we should have our couch for the holidays. After multiple phone calls and having to physically come into the store more than once to get answers since they don't answer the phone or ever call you back, we didn't even get our couch delivered until March of 2024. Not only this but we had financed our couch through them (DO NOT DO THIS) and paid a large down payment on it, just to find out that they never even applied it to our account. So now I am having to deal with them once AGAIN to try and fix another issue. Our couch is 1 month old and it is already broken on the leg and the fabric is pilling and fraying. Definitely not worth the money that we spent. I'm not sure if it is poor management or if their employees are not doing their jobs but we are more than unsatisfied with our purchase and we do not recommend this company to anyone looking to buy new furniture.

Final Review now that furniture has been delivered. Furniture was purchased on 11/26/23 and delivered on 4/17/24, for a grand total of 20+ weeks. We are happy with the experience that we had in the store, and happy with the furniture that we chose. The thing we were unhappy with was the fact that nobody from the store would reach out to us with updates at any point after our purchase. We were told 3-4 weeks, which was even shown on our sales receipt. After the 8 week mark, I reached out, and then continued to do so about every two weeks. Despite my plea to get updates, nobody ever took the time to reach out to me. With each call was the same blank message that “we can see that your order is still waiting on some pieces, but unfortunately we can’t get dates until the warehouse receives it in”. It blew me away that not a single person there could provide any information or suggest someone who could. Finally towards the end a customer service rep called me after I begged another person on the phone to have someone call me with a real update; she told me that my sales person had left the company, and that they could split my order so that they could get some of it here now - this was about 17 weeks in and she was the first to offer. I waited about a week and a half after talking to her, and I once again had to call the store to get an update. Finally at that point, I was told my furniture was making its way from Wisconsin to the Saginaw store. Then to just add one more stretch, when my furniture was finally available, my delivery date was set for about two weeks out once it was finally within reach. The lack of care or urgency displayed by this organization was absolutely astounding. From making purchases at car dealerships (which I absolutely despise doing), to purchasing cabinets, to purchasing furniture from another store right after the peak of covid with long delays; this experience with this store was bar none the worst display of customer service that I have ever dealt with. The long wait time was rough, but it could’ve been fixed by having any sort of support from their team at any point. If you read through other reviews, you’ll see that the lack of communication is commonplace. Pay no mind to the store’s replies that they’re sorry to hear about these experiences and that they will look into it, because clearly they are content with their system (all sales are final anyways, so they have nothing to lose by not ghosting you after you swipe your credit card). I bumped it up from one star to two, solely because we like the furniture itself and the delivery team did a fantastic job in setting everything up. If I could review the delivery guys and the way that our sales rep made us feel while we were in the store back in November, I’d give them 5 stars each. For an overall experience, I know that I will never purchase from this location again.

Great salesman but the customer service is terrible. I have tried reaching the store several times over the last 3 days with nobody answering. Was told 3-6 weeks on delivery and its now week 7 (19 weeks currently) with 0 communication. What a joke. Edit: adding time to the weeks waiting. Also to say they say call them but nobody ever answers the phone. Edit: to add more time to how long I have been waiting with zero response from Ashley’s customer service. You call nobody responds or calls you back they do not care, was offered a loaner to be delivered 5weeks ago I’m still waiting on that. Shop elsewhere. Edit: finally managed to get CONFIRMATION that my refund was processed 8 business days after I intially asked for it. Can't even process a return on a timely manner. Goes without saying I will never shop here again, I would never recommend ashley's to anyone who NEEDS furniture that does not currently have any. Take your business elsewhere.

Logan is the best. 5 stars. Customer service outstanding Had the best experience furniture shopping here. Like I walked into a room of friends. Thank you Logan, Terry, Ricky and the entire staff. Normally furniture shopping can be tediuos...Ashley employees made it a fun experience ... can't wait for my couch h and swivel chair to arrive