Ashley Store Shelby Township, MI (Sterling Heights)

Delivery went smoothly until they delivered the wrong loveseat, no fault to theirs as the box was mislabeled. However the rest of the process was inconvenient, was told they would delivery the right couch same day. Was never updated of the ETA, had to call several times and no one was able to tell me anything. We love the furniture however the process was a mess.

ZERO STARS!!!!! Ashley was the worst experience I've ever had. I would never recommend or buy any of the garbage you sell again. Customer is AWFUL

J was amazing! Great to work with and answered all my many questions since the couch I was looking at wasn’t in store but I wanted to try out something comparable. Ended up going with the Lerenza per his recommendation which is sooooo comfy

Alec at the Sterling Heights location was amazing to work with over the weekend. I had done my research online and knew which furniture I wanted to check out. He gave me the space to explore the furniture, we very kind to my two boys with me and ultimately helped me get the best furniture at the best price. Thanks Alec, cannot wait for the furniture delivery this weekend!

Luna is the absolute BEST!! She took a lot of time and went over everything with me about the different mattresses and bed frames. She’s a 10/10.

Ben was amazing! Found us a great couch and was reasonable on the price!

The store was very clean and organized Everyone we talked to was very friendly Zion our salesman was very nice and helpful and not pushy Great experience will definitely be back in the future

Our experience working with Jay on purchasing an outdoor seating arrangement was amazing! He made it seamless for us.

Had a great experience with our salesperson Luna! She was super knowledgeable and very helpful with our purchase.

Jay was awesome !

The installers were very professional and polite. I am somewhat disappointed in the quality of the furniture. Plastic feet? Fabric that does go to the bottom of inside . Crooked and misaligned netting on the bottom. Not at all what I expected. At a glance it is lovely, beautiful to look at. I question its durability. I wish I had better things to say, but I guess as the saying goes “ You get what you pay for.” I definitely wouldn’t recommend buying anything from your company to anyone close to me. I won’t be a repeat customer either.

Excellent service from Jay, he listened to us and showed us exactly what we were looking for and more went above and beyond for us, without pressuring us either which is nice !!

ZION WAS A GREAT SALEMAN, VERY KIND AND POLITE. I WOULD RECOMMEND ASHLEY and ZION TO GO FOR FURNITURE. THANK YOU: Donna Gross

Alec and Erik We’re extremely knowledgeable about the furniture and mattresses. They were very polite and helpful throughout the process of picking out our furniture.

Great selection of furniture. I'm excited to have my new couch delivered soon. Great staff and very informative about their products. I would do business with them again.

Was helped by Zion - he was great. Also spoke to Ben who was very informative and the manager Brian introduced himself while I was in the store, and he let me know about all pertinent details for my order. Very good experience here.

THE WORST PURCHASING EXPERIENCE I’VE EVERRRRR HAD!!!!!!!!!!!!!!!! I bought a cabinet for $500 and they sent me a damaged one four times!!!! Four times….. I had to BLOCK OFF MY CALENDAR all four of those days and couldn’t request a time slot for delivery. Ashley tells you the time of the delivery the night before….. they pick a time from 9 AM - 4PM. They show-up whenever… THE LAST CABINET THEY BROUGHT WAS ALSO BROKEN!!!! The door was bulging, unaligned, and not properly shutting. They told me to keep it and they will order the parts and send someone to fix it. FIVE WEEKS LATER THEY CANCEL THE PART ORDER!!!!! AND SEND ME A NEW DELIVERY DATE TO REPLACE THE CABINET!!!!!!!! NOW YOU ARE TAKING MORE TIME OUT OF MY DAY! MAKING ME BLOCK OFF MY CALENDAR AGAIN FOR THE FIFTH TIME!!!!!!!!!!!! THE FIFTH TIME. And wont let me pick a time that works for me…. How are you guys okay with doing business like this? How can you send someone four broken/ damaged cabinets?

Excellent, exceptional and delightful. I went in blind, not knowing what the right purchase would be for me and I was pleasantly surprised with how helpful and patient the gentleman that helped me was! Well done!

Great experience overall. Good quality and very competitive price. Sales people very polite and professional. I recommend it

Ali took the time to show my wife and I how our reclining chairs were made. Thank You Ali

Eric our salesperson was great. Very knowledgeable, low pressure and friendly. Showed us many options.

Great customer service

No pressure and helpful salesman

Service was excellent! Ben answered all of my questions and was very helpful.

Ali is very personable and really wanted to ensure we had the best deal! He's really the best! Erik was kind enough to help get everything wrapped up, even though it was a bit later in the day. Quick delivery and 0% APR financing - can't go wrong!

Excellent service the team knew exactly what to do and was very informative

Out salesman John was very helpful and patient as we made our decisions. He was very knowledgeable

We couldn’t be happier with our experience at Ashley Furniture. Jon Wayne was awesome!

Ali was extremely resourceful and helped me find exactly what I wanted. He got me a great deal with a quick delivery time. I came in not expecting to purchase but was thoroughly convinced i was making a great decision in less than an hour.

Thank you Jay he was very helpful.

Went to three different stores, and Ashley won out! Really nice selection and decent prices. June was my salesperson and was wonderful. Easy in, easy out!

Ben Wilson was very helpful and patience with us. We visited the store 3 times before we finally decided to buy our furniture. And we changed our color choice a few times. Thanks Ben

Jay was our sales person and was very helpful, patient, and knowledgeable. Prices were reasonable. Thank you!

I worked with Jay and he was very knowledgeable and patient. Overall a very good experience.

Ben was my sales person. He was extremely helpful and patient. The selection at the store is awesome! The showroom is clean and inviting.

Amazing customer service from the start to the end. The sales manager was patient and very detailed

We were shopping for mattresses June was amazing. She had a lot of knowledge about mattresses. Over all store was well maintained and lots of choices for furniture and good prices. I am Glad that visited for first time. Thanks.

My order was cancelled, yet no one contacted me I had to contact them. On person told me it was damaged and the other person told me it was never put on the truck at the warehouse. I requested them to just cancel my order completely and refund my money. The one person told me to have customer service on the chat take care of it, the person on the customer service chat told me they couldn't do it. So now they are refusing my order. The girl I initially worked with was great at the store everything went quickly and smoothly. But now I am changing my rating to 1 because of the inconvenience and customer service. And the fact that no one can seem to tell me the truth or refund my order.

Nice store. Jay was very helpful. He assisted me without pressure and helped me to find the perfect chair.

Bledi is the best. So helpful. Patient and listens to what you want

Our salesman Ben Wilson was very good for someone who is relatively new. He was respectful of our time and did not hassle us over what we were in the store for. He allowed us to browse the showroom without being felt like we were being spied on. He answered all of our questions and made us feel comfortable with our purchase.

Salesman was very knowledgeable, courteous and actually quite entertaining. I would certainly start with this store when I’m in the market for more furniture.

I don't get my furniture for 5 more days (by choice) but I LOVED Lanna. The store in general felt comfortable. They don't immediately harass you. My husband and I were able to walk around and talk privately between to 2 of us without being followed or interrupted. When we were near the end a nice lady introduced herself but did not aggressively try to sell us anything. With in seconds we had questions. Her personality, knowledge and even opinions helped us so much. I felt as if we were friends. I had been looking for 4 months at GW because I thought Ashley was going to be over priced. I was wrong and I am thrilled with everything. We will be back for kids furniture and an office desk soon.

If any of you need an upgrade at your home, apartment or office this is the place to go and I will share our experience. My partner and I needed an upgrade for our living room table. So last Saturday we decided to go out and see for ideas. We had in mind something with storage room, rustic and cool. The first store we decided to go was Ashley Homestore. We couldn’t have chosen a better place to go Erik Wise was the employee who greeted us and assisted us and Wow!!! Everyone who knows me knows how much I valued customers service. Erik treated us like we were VIP’s so welcoming, knowledgeable, so respectful. He definitely made us feel like part of the family. I could tell the passion he has for people and for what he does. So a big shoutout to Erik Wise at Ashley Homestore great selections and prices too ! The location We went is @ Sterling Heights 14285 Hall Rd 231-828-2011 thank you Erik Wise 🙏🙏🙏

I recently visited Ashley Furniture on Hall Road, and I had a great experience. A young sales associate (Jay) assisted me with deciding whether to purchase a dining table set. I really appreciated his patience and professionalism, he was knowledgeable but never pushy or salesy, which made the whole process much more comfortable. It's refreshing to have a shopping experience where you feel genuinely helped, rather than pressured. Thank you for the great service!

Jay was a perfect salesman. Not too pushy but attentive to what we were looking for. So young but so smart. We will be buying more from him!

Well…. I was told in store that my 300 dollar rug was going to be delivered way sooner than expected. Now supposed to be here next month. Supposed to take 2 days.

Worst experience my wife and I have ever had. First thing was we picked out furniture and thought we paid for it on our credit card. Turns out they charge it to another couples card. Then our Oder was cancelled and wasn’t notified of that. Our delivery date was March 4th we donated all of our furniture on March 3rd. I got late in the day so I called to confirm delivery and that’s when we found out. After numerous calls and different BS reasons we reorder the same furniture. Paid for it saw the charge on my credit card. Still nothing delivery was cancelled again because this time they told us it was in layaway after paying in full. Tried to cancel order completely and got the run around. Called and filled a fraud case and got my money refunded. Went to McMillin’s furniture in Yale and is was worth the drive. Ordered better quality furniture and it will be delivered in a few weeks. Meanwhile we are sitting in our patio furniture making do but this is all because of poor customer service from Ashly Furniture. My advice is don’t do business with them at all. Drive to Yale and save yourself some grief. Unfortunately I can’t give them negative stars as a review or I would.

Everyone was extremely nice, we found it cheaper online and they match the price. No problems

Alex was great in helping us find a couch. Very organized and efficient

It was great to work with Jay, not a bit pushy, very polite and knowledgeable.

Eric is the best. he made sure I got the exact bedroom set I was looking for. It took some time but worth the wait. Thanks again for all your patience and help Eric

Go here if you're a people pleaser that has a hard time getting away from pushy salesmen like myself. Went here for my kitchen table after I'd already spent a fortune on a couch (that I now hate) and a rug from Gardner White (I was followed around and felt myself panicked to buy the first couch I sat on). They allow you to actually browse and feel comfortable testing items. When I was ready to buy, I went to look for help instead of being chased. They don't stare you down and ask how it feels like they're getting off watching you 🤣. I got a really great table that was on clearance and perfect for the space I needed it for. They even helped me break it down to fit into my car and loaded it up for me. I wish I could remember my salesman's name, I'm making this post so late. He was a middle-aged black gentleman. He told me he had a daughter my age after I shared the life changes I was making and buying furniture for. I felt he treated me the same way he would have his own daughter with the kind advice he gave me. You guys rock. I will definitely be back for future needs!

Jay was amazing and helpful with picking out my furniture. He identified the exact couch I wanted from picture I took of a pillow over a year ago!

Loved salesman John! He was informative and professional without being annoying! I liked that he didn’t hoover and gave me and my husband time to discuss our options. We will buy from you again in the future.

Great service! Jay did a great job with suggesting and finding us an amazing sectional. Thanks Jay!

Do not use Ashley. 1st whomever they use to deliver broke our landscape light and the day before our delivery of the rest of our order they canceled the delivery. Go to trusted Gardner White.

Customer service is excellent! Jay was patient with us, answered all of our questions, and helped us buy what we need! The other sales associates were also very attentive and nice to work with.

Lana and John were amazing!!!!!

Wonderful experience and very knowledgeable and amazing staff. They were even wonderful with my kids and helped accommodate and keep them busy so we could relax and try to find a mattress. We will definitely be shopping here again and recommending to everyone.

We had an excellent experience at this location. Our salesmen Bledi was very professional and kind. He was very nice to work with. Will definitely work with him again.

Jeuné was incredible! She made us feel so comfortable and helped us create our perfect dining set. Start to finish from walking in to checking out was everything we could have hoped for and looking forward to doing future business with her. Thank you Jeuné!

Everyone that helped me pick out my new sectional and a mattress for my daughter’s bed were very kind and helpful. They stayed in the budget that I provided which was nice.

First thing that was refreshing was not being bombarded at the door, we were able to walk around check out some stuff then was approached Ben who was super helpful and made the whole process quick and easy my husband and I weren’t in the store for more than 20 minutes and purchased a couch within the budget we set including shipping! The other positive was we would get our new couch 4 days later. I highly recommend this store and letting Ben help you out.

Had a very pleasant experience. The associates made me laugh and yet were very professional.

Friendly service and well educated on types of merchandise at your location

ALI and Lamar were great !! Helpfull and knowledgeable!!

Mr. Erik Wise, was very professional. I really appreciate his services.

Best service ever. Erin knew everything, surpassed my expectations & got me the bed of my dreams!

Appreciated Jay’s support and patience helping find the perfect piece of furniture.

We had a wonderful experience with Erik!

Just awful, got chairs home, they are not as comfortable as in store, to put the footrest down and keep it locked, you really have to almost abuse this to lock into place, bought a Protection plan and just want to exchange for something that to us is more user friendly, but was told, there is a No Exchange or Refund policy, Yet nothing on my paperwork says anything about this supposed policy. I simply want to exchange these for two other recliner/rockers but am told No, Needless to say, I will not be buying anything from this store again and IF anyone asks about ASHLEY Furniture, it is a SOLID NO---STAY AWAY AND BUY from a more consumer oriented Happy Customer store, and please dont ask me to TEXT or Call you to help with the situation, I DID, and you choose not to assist.

The sales associate Alec who helped me was very professional. Knowledgeable on the dinningroom set that I purchased. For any future purchases i know whom to talk to.

We were very satisfied with Jay's customer service and how he helped us with our purchase. The store is clean and has a huge selection of merchandise to choose from. Would definitely recommend.

Knowledgeable sales.

The quality and selection are top notch! The salespeople are friendly and don't hover while you look around it was a unique experience. I will be shopping there from now on.

Jay was great! Answered all of our questions and even made us a great deal including a 5-year warranty at the price we were looking for. Thank you for your great service Jay!

Very expensive with a very limited selection.

Erik was a great help to me and my wife to find the perfect chair for our nursery!

Very nice and clean store. Our salesman Bledi was very knowledgeable and helped us get what we wanted and a little more then we needed….lol

Pick it up yourself if you can. We had a scheduled delivery date and then were notified the day of that they didn’t have our order in stock. Customer service is garbage and offers no resolution or compensation. We have removed our old furniture to make room for the new and now we have an empty room for another WEEK!

My salesperson Jay was helpful, knowledgeable and very polite. He took time to show me different products and to explain, in detail, the delivery process.

Lana was amazing Thank you

Everyone was very helpful and no pressure sales people

Staff was friendly, easy to work with and gave great insights on what to get based on what we wanted. It's a clean store, a lot of options and nicely set up.

Jay was great. Very knowledgeable.

On time, quick and professional.

Very nice,and polite people.

Erik was very helpful and funny. A purchase of thousands of dollars can really be stressful so I appreciate him answering my 50 questions and making the experience lighthearted! I am so excited for my new couch and looking forward to learning more about Ashley warranty!

Very satisfied so far and the young men that delivered were very nice . Thanks

Jay was great. No high pressure. Helped me with exactly what I came in for.

Erik was easy to deal with and experienced.

I came in to the store with my 7yr old to find a bed he liked, when I asked where to find them i was pointed in the right direction. After a few minutes someone checked on us and I had some detailed questions which they couldn’t answer so they found me someone who could. Alec stepped in and helped find us a bedroom set that fit our needs. He was very kind and patient, and pleasant to work with from start to finish.

The best experience I've had furniture shopping; even my husband loves the store, the sales team and management were AMAZING to my family and I. A 10 out of 10🫶🏿

I have treat with respect and understanding.

Excellent customer service. Prices are reasonable and the discounts they offer are even better. Can't wait to get my new living room furniture.

Alec took care of us on selection and price as well as his manager. I would definitely shop there again.

Ali was great he listen and directed us to the right set. He worked hard on the price with his manager and we got a great deal very happy.

Good experience

Jay worked with us as far as purchasing a mattress. We had gotten several quotes from different stores and we came over to the store after being at Gardner White and they beat their competitors price . Jay was very professional knew what he was doing and very courteous. We walked out very happy customers.

The sales person added a $699 protection plan to my bill without informing me. He then misrepresented the benefits of the plan. It was clearly a lie. I insisted on hearing from a manager who, in the end, did not back his claims.

Alex was great

Amazing experience! Luna helped us in every way possible. My husband and I brought our 2 year old daughter and Luna was so sweet with her. It made us feel comfortable as well. Thank you!

My wife and I bought some couches and chairs from the Hall rd. store. Paul, the store manager, was our salesman and seemed like a nice guy. We asked him if we purchased the couches and they wouldn’t fit down the stairs, could we get a full refund? He sad yes. Sure enough they didn’t fit but, true to his word, Paul said we could pick something else or get a full refund. We found something else for $700 less and bought it. After a couple weeks we noticed we hadn’t been credited for the difference on the card. I made four calls to Paul about that and the delivery date. He returned one about the delivery date but nothing about the credit so I went to the store in person. Paul wasn’t there so I talked to Brian (manager). He said he would see Paul that night and have him call me. No call. I went back to the store and Brian said that “he couldn’t make anybody call” but he would look into it for me and call that night. He did call but to say he’s still looking into it and would “for sure” call me back the next day. He didn’t. Three or four days later the credit mysteriously appeared on my card with no further calls from Paul or Brian. We got our furniture, on the day they said, and we are happy with it. What could have and should have been a 5 star review was lowered just because some people think returning phone calls is not important. This is just simply known as customer service.

The staff was very attentive and professional. My salesman, Jay Z I believe was new to the company but he did a great job. Keep up the great work!!!!!

Staff was friendly and attentive. The purchasing process took way longer than it should have.

Both of the salesman that I dealt with were both professional and had a good sense of humor

Our Salesman Alec was great. Answered questions and concerns we had about new dining room table and chairs. Alec was very knowledgeable and helpful. Fast friendly courteous, no pressure

Walked in with the mentality of just looking and not expecting to leave with anything, and left with a phenomenal deal from phenomal people!

I love shopping at Ashley Furniture, and our sales guy Kevin was the bomb.

If you are in the market for furniture, I strongly urge you to visit Ashley Furniture without delay. I highly recommend that you ask for Rita, who is exceptionally dedicated and proactive in ensuring that you find exactly what you need. Her commitment to securing the best possible deals for her customers is unparalleled. Rita's attentive listening skills and expertise make her an invaluable resource in your furniture shopping experience. You will not be disappointed with her service; she truly excels in her role.

Jay is super easy and accommodating to work with!

Jeune Williams was a terrific person to work with when buying a bed set. She helped me a lot with meeting at a sale price that was in my budget. Even though this process was frustrating because I hate shopping and spending so money she kept her patience and adapted to my needs quickly. I recommend her. She is bright and patient! I give Ashley’s a 3 star for there computer system that is what frustrated me the most! So slow and so many hiccups , something that should take a few minutes takes almost a hour it feels like. I did not like the fact that they take pictures of your ID and credit card! That is unacceptable! Ashely’s needs to Do better on exact dates of delivery not hey it will be soon it’s stocked , but be precise in the purchase and also reflect that on the receipt! They tell you this but the receipt interprets another story. That is not fair as a customer. I also want to emphasize that warranties should not be automatically placed on a customer’s order without the customer’s opinion or notification.

Alec at Ashley made my decision making so much easier. He was great to work with.

Bella was fantastic! She is very good at her job. I got beautiful furniture at a great price! Exceptional customer service!

Saleswoman was perfect. She listen, she was very educationional.

If it had not been for Bella, I would never have returned to Ashley! My mother visited twice and both times she dealt with two lazy male reps that didn’t want to do any leg work (probably needed and fast sale) and emailed the quotes we needed “that day”, Days later. Bella saved this sale!! Super sweet and knows her stuff!!!!

Jay was the exact type of expert that we enjoy doing business with. Knew answers to every question, personable, and helpful. Genuinely interested in helping. Not pushy. Respected the browsing time we asked for at first. The location has a good selection. It is clean and well staffed. When we come back, we will make sure to do so only when Jay is working.

Bella is a great sales rep, she helped me out with living room furniture. She was knowledgeable, patient and very thorough. Highly recommend seeing her there!

With building a new home, we had to keep rescheduling the delivery and it was so easy to do so. The delivery went smoothly with live updates on where we were in the delivery time frame. The couches themselves are more firm which is to expected as a brand new product that will soften over time. They are very heavy with the electronics in them but quality is great. We will see over time how the battery power holds up. Overall very pleased with our experience purchasing through this Ashley furniture location. I do not recommend buying directly online due to return policy! Go to the store and meet with the friendly staff!

Great price but was annoyed at the length of time it took to make purchase. I’ve bought cars quicker. Seriously, we walked in store having already picked out our couch on previous visit. It took 1-1/2 hours to complete the sale and set up delivery

I would caution anyone buying furniture going to this store. We paid in full and have never experienced such an unprofessional experience. After we ordered a couch we expected a minor wait for delivery, not 6 weeks, the delivery company is trashy, rude, and completely incompetent. Our couch was delivered incomplete, with two (2) different sets of legs. After going off on the store manager and sales lady they finally agreed to drop the delivery fee, DO NOT Choose delivery or pay upfront. The management is disconnected and disengaged. Never again at this store.

When i tell you this was one of the best experiences I've ever had, staff was helpful in all aspects, my sales person was a lady, Luna and she was the best.

Friendly and Great staff with creative ideas!

Salesperson Lana was great!!!

Lovely furniture that looks much higher quality than the nearby competitors. Had a great experience and Jay was as professional and super helpful.

Bella was incredible!! She truly helped me make the best decision for my needs!

Jay was phenomenal! He was extremely patient, and very informative. Highly recommend going to see him and I look forward to making more purchases with him in the future.

I accidentally broke a bar height kitchen stool, and they had one that I could replace it with that I took home with me the same day!

Please check online prices before you buy in store. Online deals on their website are better than in the store itself, plus they would not honor my coupon that I got for signing up my email online($50 but still worth it). Delivery charge and product price higher in store.

Go Somewhere else!! Luna who sells bedding is AWEFUL! She sold me an adjustable mattress and when put into the frame the sides were so wobbly, she said adjust this thing in the corner, will it didn't work, I kept telling her I need the bars that go across so its not wobbly and she keep saying they didn't assemble it right, so I went to the store to look at theirs (5 times) and yes it was assembled correctly!! I paid for the frame and everything that goes to it, I should receive it all!! I finally had to make a scene at the store and finally after trying to tell her (and the manager) a millon times, I finally got my bars delivered!! Put them on and guess what? No more wobbles! They sold me 2 other beds with no bunky boards! Your the so called Professional, I dont know, its your job to sell me a complete bed. They sold me a king size when I wanted a queen size!! They forgot to deliver my couch, I go back to the store and there it is sitting in the warehouse! Oh, you need to fill out a "as is" form. Okay they didn't tell me when I purchased it!! When were ya gonna tell me? Next year sometime? Wth!! Delivery took 5 times cuz they kept damaging my stuff. The headboard legs were messed up, Luna says oh you just need a new post, the Delivery guy says it's all one peice and I need a whole new headboard. That Luna girl don't know crap! She just wants to make a sale. Her partner in crime, Ashlee Freeman screwed my order up has well and all these different delivery dates and no receipts for my stuff. What a nightmare! She ended up getting fired. I got charges on my bill I don't know if there legit or not cuz I don't know if they took the king mattress off or this mirror i didn't want no more or the bunky boards. I don't trust them! Save yourself the hassle, go Somewhere else!! This is only half of my story! I had to miss work 5 times as well! They should pay for my lost wages!! I ordered 3 beds and couldn't sleep in 1 of them cuz everything was all screwed up! Ashley furniture, WHAT A JOKE YOU ALL ARE! And for clearance items you pay for delivery on your separate items that are not clearance!! So I had 2 different deliveries to pay for!! I spent over $11,000.00, you would think the clearance couch i bought could be put on the same truck!! BUT NO!! I had to pay and set up a different delivery day for that couch! Which the delivery guys were like, what couch? OMG HORRIBLE!!

Bella was wonderful and so helpful!

I had a preconceived belief this would be something I needed to endure. However, it turned out I actually enjoyed my time at Ashley’s ! The main reason was working with Alec ! It’s been a long time since I have encountered someone who was friendly, knowledgeable, and earned my trust by explaining all of the relevant issues.

We had a great experience. The sales reps knew what they were talking about and helped us out and made the deal happen. Thank you.

Some really good product there. You will have to pay for quality you know. Right now they have some good deals going on and you could finance if you want to. Sales people give you enough time. Nice store and selections. Plenty of parking at the plaza.

Yesterday We had a very positive experience with the sales manager Paul Kovatch. Now I hope we have the same positive experience with the delivery and merchandise in 2 weeks

The customer service was excellent. Our sales team was knowledgeable and helpful. I hope that everything with the deliveries will go smoothly and we will be able to enjoy our new couch.

Service was great. Paying and checkout was quite slow. Almost changed our mind about our purchase due to the length of time it took to checkout.

Went to the store to purchase a sectional the salesman and manager were very friendly and helpful. They got me a great deal just waiting on delivery

The strore has a wide variety of quality household items to choose from. The sales staff was very personable and helpful. They were not pushy or overbearing. They were knowledgeable about the products we were interested in. We will shop there again in the future.

Amazing store with an amazing guy Erik Wise who guided me to the right furniture that I was looking for. I’m grateful to work with him. It was definitely a pleasure. Keep up the good work man. I will definitely come back to see you again.

Bella our sales associate was very helpful and accommodating throughout the entire process. She was professional and very personable especially with making getting a new couch fun for our son! The experience was simple and painless and will use Bella again for future furniture needs.

Our delivery drivers were very professional and handled our furniture with care.

Awesome store and the salesman are great

Very Disappointed in marketing, in that items listed on website as "in store" were not and that "cyber deals" were for an outlet store, that does not exist ! If not for Erin, an exceptionally personable, hard working,, sharp n professional saleswoman, I would have left and never returmed!

Great people very egar to help.

It was the best furniture buying experience I have had! Luna was absolutely amazing. She was knowledgeable and very warm and welcoming!

Erin is fantastic. Very professional, friendly knowledgeable. Erin help me big time with the decision and I trust her with the purchase of my sectional and she has and eye for design . Lovely person.

Brain was very helpful and patient with us. Thank you

Our experience with Ashley Furniture was exceptional. Bella was an exceptional sales person I would recommend her. Joseph assisted Bella with a sale and he was very knowledgeable. We would definitely come back to Ashley in the future.

We are actually calling to cancel

Excellent service. Found the furniture we were looking for and the sale was completed and delivery was scheduled very quickly.

I need to be up front, our sales commissioner person was great. This is more of an overall experience review. Jay Hill was an awesome rep. When we walked in we first noticed the kitchen table that we were somewhat interested, in but we were shopping for a couch lol. After perusing the entire store by ourselves we were about ready to leave when I stopped back at the first table that we had saw near the entrance, and begin discussing whether we should actually purchase it or not. Jay walked over and helped clear up some questions about pricing that we had handle the transactions and all that so no problems with the purchasing or with the customer service. Just the fact that they didn't have customer service on the floor for the majority of our walkthrough. For a furniture store it felt a little off. Keep in mind it was Black Friday so. they were probably busier than normal so your mileage may vary

OMG Lana was amazing! She answered all of our questions and then some. If you go, you MUST ask for her.

Excellent Service

Went in with the desire to purchase a recliner for a Christmas gift. Was not bombarded by workers trying to sell as soon as I walked in, which I have experienced in other furniture stores so I was pleased by that. Instead I was able to browse a little until I was greeted by Joseph, who kindly led us to recliners, mentioned the Black Friday deals they had going on, and said he would be around if we had questions and he would come check in on us in a few. I was impressed by the selection as well as the pricing. We did end up purchasing a recliner which we will pick up closer to Christmas from the Warren warehouse. Overall great experience and I will be back when I am in need of more furniture!

Loved our shopping experience. Erik our sales associate was very knowledgeable and helpful in making our purchase. Can’t wait for delivery!

Had a great experience! Bella was super helpful with my purchase!

I was pleased with the help we received, but then I discovered that the gentleman had miss lead me and said that there would be no charge for delivery...and there was....He had just moved the numbers around so it looked like there was no charge.

The Ashley staff were all friendly and courteous, from the associate who first introduced us to the Gold class of furniture, to the sales team who helped us find the best accent tables, and saved us a large percentage over and above the Black Friday sale. Happy Holydays!

Great experience. Very helpful, no pressure, just answers and "space" to let me think through what I wanted to do. I needed several things w several factors impacting choice options. I would recommend Ashley & it's sales team.

Working with Bella Savich made everything easy. She was very knowledgeable with the different furniture and gave great advice.

We had great service

Bella was great to work with and she made our experience hassle free.

Very helpful to us, was very patient and knowledgeable on the furniture we purchased, good financing plan. Will definitely do more business with them.

Wonderful experience! And easy approval. I worked with Jay and he was so kind, helpful, accommodating, and really patient. I wasn’t sure what I wanted and he patiently waited and worked with me for hours to choose what was best for me and explained all of my options. I will be back to purchase more furniture at this location! Currently waiting for my items to be delivered! Thanks Jay!

Paul was fantastic!!

Jay was super helpful!

Terrible logistics experience. They had to come to my house 5 or more times to get our delivery completed. Their logistics teams fraudulently signed my signature on their release paperwork, delivered a bad that couldn't be slept in because it was missing the head board, and provided no solution until I escalated multiple times to management. When I called the store, the sales person who had sold me the furniture had left for another job. In talking to the manager, I was redirected to call their operations center. Absolutely no ownership of my problem from the sales team, and the operations team didn't have the proper escalation channels to address my issue without multiple calls. Do no recommend this company.

The manager Paul was very knowledgeable and helpful, I appreciated his help very much

Luna was a great great help. Was very knowledgeable about all the products I was asking about and about all the deals/sales going on. Even all the paperwork stuff was quick and easy.

Bledi was extremely helpful without being overbearing. He allowed us the space to decide what we wanted to do but was available to answer our questions. Shopping here was a really good experience.

Erik is a patient, professional, Ashley Store Sales Rep. He’s helped me out when I stopped in store twice. I was able to stay within my budget, and I even saved more! I was browsing Ashley Store on line, and stopped in store twice. It was much different experience in a good way.

Erik is the man.

Erik and Kevin were very patient, informative and solution-based. After explaining what I was looking for but sensing I wasn’t completely satisfied with my original option, Erik showed me alternatives that were an even better fit [that I ended up purchasing]. I highly recommend this duo! Thank you!

Lana was very nice and cared about our wants and needs. We will be a returning customer.

We haven't received our furniture yet to review the product. But,we have to say that Jon was great and very helpful and patient with us! He even made a call to us to thank us again.He also was professional!

If you see my previous review we have had continuous problems with Ashley. Our home is finally fixed after damages and settlement. Although, I haven’t had working furniture since August the day it was delivered. Apparently my city is out of the delivery range so they only come this way on Thursdays. In September I booked a technician to come out on 10/24, I confirmed the technician to come on 10/22. On 10/23 they cancelled due to “unforeseen circumstances”. Now they say they will reach out to reschedule in 24-48 hours but, who knows when they have availability to come out to my home if the first time took a month. This whole process has been so stressful and I wouldn’t recommend this store to anyone. Once the store associate hands you off to corporate they don’t care one bit and don’t help. Do not buy from here unless you want months of a headache. UPDATE: They can’t come out until December 26th. I told them that was unacceptable and they finally sent an email asking if anyone can be there sooner. There’s no guarantee they won’t cancel in December and I’ll be going on 5 months of furniture not working. Ridiculous!!!!

They have the worst customer service. Spent over $5,000 on furniture. Canceled an item two weeks before delivery and the sales rep who canceled the item, didn’t cancel a mattress that went with the item. Was delivered to my home with a babysitter who didn’t know she wasn’t supposed to accept the 2nd mattress. Now they refuse to take it back. Then they delivered a bunk bed, assembled it only to realize a piece was missing, took it all back and now are coming out again. You don’t quality check before you attempt a delivery? Visited the store and was spoken to in a condescending tone by Paul and told since the mattress is in my home, they won’t take it back. My daughter has been without a bed for two weeks and now I’m stuck with two mattresses when I need one. Will never shop here again.

So refreshing ..the sales people were fantastic , not pushy or chasing us dowm.

Today was the 1st time I've been to Ashley Furniture. I actually haven't bought furniture in 19 years and my experience today was awesome. Alex is a great salesman, very knowledgeable very, patient, he showed me everything I wanted to look at, what colors go with what all the way to measurements and rugs. I couldn't have had a better experience.

I came to Ashley store because gardner-white sold me horrible furniture.. I had to replace right after buying it. Ashley furniture promised me they would deliver my furniture and put it together.. i had to put it together and i had to help the delivery people deliver it.. but i paid for delivery. They have since tried to make that right. Other than that, quality furniture at an expensive price. Im overall happy, especially after the nightmare in gardner white 😆

Our sales person lied about the delivery date. My 1st delivery will now be arriving 4 weeks after it was promised. My 2nd delivery will arrive 5 weeks after it was promised and nothing more than “end of November” for the last piece which will mean a minimum of 8 weeks after promised delivery. I like the products but not a happy customer. Oh and the sales rep who provided his cell in case we needed anything won’t return phone calls. I will not be a returning customer.

Wonderful service!

Bella was extremely knowledgeable and helpful with picking out furniture, made the whole experience easy and quick

Great sales staff. They were informative, without being pushy. Delivery for just a few days after purchase. Clean store!

I've been in the store a few times and today went in to make a purchase. I was assisted by Lana and she was great. Not only did she professionally assist me with my order but she also was instrumental in finding someone to pick up my old entertainment center. Overall, Lana was fantastic to work with!

Ali was an excellent salesman. Very knowledgeable about the furniture.

Lana was a heat she answer all the questions I ask here she was friendly I love to buy from her I recommend here to all my family and friends

Bella was awesome! Knowledgeable, didn’t push, great listener/communication skills! Friendly and welcoming. She's going to be great at whatever she does. You can tell. My wife and I will come back for the quality, price, and Bella!

Eric was a very good salesperson

It was so nice to walk in a store where the sales people were very friendly and let you walk around with out following around my salesman Anthony was awesome and very helpful on helping me choose the perfect Dinette set which I did purchase Anthony deserve a gold 🌟

Paul Kouatch is absolutely amazing!! I highly recommend him across the board!! Professional-funny- easy to work with! He cared and helped my son and I pick out the perfect living room setup! I will be referring Paul to all my friends and family!!!

My wife and I walked in just to dream about the furniture we were not seriously shopping for. Jay who works in the bed department approached us in the couch department and informed us about the sections of the store and let us goof around by ourselves. He kept lightly checking in on us to see if we had questions. My wife’s birthday was just around the corner and seeing their 60 month zero percent financing was kind of tempting. We came back two days later and bought a couch, ottoman, and over size chair. I made sure Jay got the sale because despite being a bed guy actually had a lot of knowledge on everything in the store was not pushy and is a very relatable guy! If you go to the Sterling Heights location on Hall Rd and want to be sure to have a good experience weather or not you buy Jay is your guy. He’s not pushy, you can text him on his work phone during business hours and he seems to want to just help and if he makes a sale then he makes a sale, which in my book is the right attitude.

Sales person is highly informative, Patient and did not follow us around, Just looking for the sale. He got us information when we asked allow us to put our ideas together, and then took the time to go order everything with us

Jay my salesman was very helpful and kind. I appreciated that. Found exactly what I was looking for. I actually enjoyed looking around. I have several Ashley pieces in my home.

Our salesman Jay was very nice, professional and knowledgeable. We would definitely request him again if we purchased more furniture.

Our sales representative Jay was very professional, made us feel comfortable and was very informative. My wife and I never felt any pressure to purchase the same day and that's a big reason why we returned when we were ready.

Jay was my Sales Associate who was a pleasure to work with. He did not pressure my wife and I as we browsed around the store but when we had questions was readily available. He answered all our questions and worked to give us a great deal. We bought a dining set and returned the next day to get a livingroom set as well. Great experience!

My sales persons Jay and Paul were awesome. I would shop that store again.

I was pleased with the sales man who patiently waited on my wife and I. He provided honest advice, which allowed us to decide on the best solution for our purchase.

**BUYER BEWARE**. Unacceptable customer service the store manager Paul K. is totally useless. He has no power and is unable to think outside the box for his customers and is easily agitated. After several delivery dates that were cancelled we have been waiting almost 3 months for the remaining 2 pieces of our bedroom set to be delivered. We will never shop at this store again. **BUYER BEWARE!**

I would give 0 if I could. Our delivery people damaged our house which is not the issue. The issue is trying to get Ashley to own up to their mistakes and fix it. They are taking advantage of us and trying to force a settlement that will probably not cover any of the damage. The damage to our house is quite significant and this is literally our first home. They have made this first home experience really really stressful and horrible. I do not recommend at all, please look at other options when buying furniture. I know friends who have also had trouble with the damage department and should’ve listened!!!

Worse customer service I have ever had. Do not ask for a call back about anything because you won't get it not even from the store manager. As someone else said once the sale is done if you have any kind of problem it does not get resolved and they DO NOT CARE. The furniture is nice but I just cannot recommend this place. Shame on Ashley.

It was a very pleasant experience. The salesperson was very good.

Spent time with me and answered my questions.

Brian provided friendly, professional and helpful service.

Go see John Wayne and Paul

The salespeople spent hours with us to make sure we made the right decision on our purchases. It was a great experience.

Alec was great. Friendly. No pressure sale

I’m so happy I decided to visit this location. The staff here are phenomenal. I can’t say enough good things about Itza & Jay. Both were great. I was able to complete my purchase and can’t wait for my new furniture.

Erik Wise was great!!!! Very knowledgeable, and patient. He gave great suggestions to help us find the right pieces of furniture for our home.

My wife Carol and I went to the Ashley Store on Hall Road back in April and we had the most awesome experience. We hadn’t looked at furniture in quite a long time and wasn’t sure what we would find. Well, a very nice young lady, Itzatzuru, “Itza”, Camacho came over and helped us. She was so patient with us. She was so knowledgeable and really helped us with the perfect furniture for our family room. Here it is at the end of August and we are enjoying our family room with the new furniture. We will be back soon to purchase a sofa bed. Hope Itza is still there. Thank you.

Salesperson was very attentive and helpful

Very helpful salesman. He was great and friendly. I will use him again and refer him to friends. Thanks Paul K.

Never call back for warranty issues! Don’t use them!

Great experience. Sales staff was exceptional and accommodating to our needs.

Great customer service and super helpful

Very good service, professional salesman.

This store has nice furniture and their staff is nice. I would absolutely stay away from this place. If you need anything fixed, their CS warranty department is the absolutely worse. I can't even stress how awful the experience has been and it's been over two months and I'm still trying to get my furniture repaired. If you need furniture, save yourself the heartache and go with someone else!

Had a great experience with this store! Bella S. is fantastic!

Great experience Bella S. our sales young lady was amazing and very knowledgeable !

Very poor experience with this store. We have been waiting over two months for our back ordered items to arrive just to find out after we called that they discontinued part of the order and they cancelled that order. Communication is KEY! I would not be upset if we would have been notified so we could look elsewhere or shop for a different option. But no call backs and now have to make sure we actually get all our money back. We like Ashley’s as a brand but would not step foot in this shop again after the lack of communication and respect for there customers. Do better!

The manager was incredibly helpful and clearly passionate about his job, which is rare to see these days. We had a wonderful experience and felt completely at ease in the store. The staff was also very friendly and supportive. Thank you!

Buyer Beware: Once the sale is done you cannot get help. The sale went great, a table, 4 chairs and a bench. When we put it together we were missing 2 chairs, our sale was very confusing because we had a credit for not using the purchased insurance, so this did not upset me. I called and was told my sales person would call me back, the next day I called customer service, the order was not put in correctly and it would be fixed, the following day I called the store. I was told my sales person would call me back or the person I was speaking to would call me back, I have given them 2 days to call me back. I have not heard from anyone, I still don't have my chairs and I cannot get anyone to help me.

Beautiful store. Salesman was excellent.

Great service

Store experience was 10/10 great sales team. Warehouse pickup no one answers the phone, impossible to find . Could not be more unprofessional

Ali is a wonderful salesman! He walked us thru the process and we are absolutely satisfied with our purchase!

sales team we had new great! especially with our kids!

Paul’s the man! Great experience making our purchase

Nice furniture. Went just to see leather couches. Attentive service.

Sales went smoothly and professionally

Taghred was or sales professional. She was excellent, no pressure and very helpful. We will be back to see her for sure. She also helped us setup delivery. It was easy with her help.

Alec Porth was our sales person. Very personable and knowledgeable. Great buying experience - awaiting delivery now!

The gentleman who delivered my bedding were very personal and timely. They cleaned up the boxes and wrapping which the mattress was wrapped in. The one gentleman took a moment to explain the remote for the base. I am totally satisfied.

Friendly and excellent customer service ! I would recommend my friends to shop at Ashley

Getting my sofa hideaway bed on time! I'm 😊!

Paul was great . He did a great job for us . Was patient , helpful , and went the extra mile to get us into the furniture we wanted .

Service was great and sales trap was exceptional.

Excellent customer service

Great service from Paul!! He was patient with my questions and my kids, he gave me what I felt was a fair deal. I'll definitely be back to see him.

Worst customer service and communication ever. Had my couches and dinner table delivered damaged and not functioning properly going on for two month, will be three months by the next service date. Their delivery people don’t know how to set up the furniture, the techs after have little knowledge on what they’re doing and don’t seem to want to do their job and couldn’t get the job done either. Missed the obvious chipped wood on the couches and didn’t touch up on all of it. Some said we needed parts and some said we didn’t. Not sure why all of the parts weren’t order the day we had a complaint. They’re just now ordering parts 2 months after. This will be the 3rd time someone will have to come try and get our table to function properly also. Worst customer service, hassle and inconvenience in anything I ever purchased. How does an issue take this long to resolve.

In store customer service was great, of course. Bought a sofa, love seat, and extendable dinner table. Sofa and love seat came damaged, the love seat had a broken arm rest, and delivery guy could not get my table to extend. The delivery guy said I would have to contact the Store to have them fix it. I contacted the store and they sent out parts and scheduled a tech to come out and "fix" things. The first appointment was made out 3 weeks after I got my furniture and that was only to extend my table and the tech could not get it to extend and said I would need parts ordered and I had to go through the store. Contacted the store again and they scheduled me for ANOTHER appointment and advise no parts were needed. Then put me on schedule for my sofa and love seat arm rest to be fixed only to be told the day of my appointment by my tech that only the scratches and dents in my sofa was going to be fixed when I confirmed multiple times before my appointment that the arm rest was part of the service appointment. Looked at the ticket that Ashley sent to the service tech and sure enough, the ticket says it's for touch ups for the scratches and dents. Two months later and I still can't extend my dinner table and can't get my arm rest fixed. DO BETTER ASHLEY.

Izabella S. was very knowledgable, professional in my experience with my visit today. Purchased some items and definitely using her in future . Great job!

Bella was amazing! I highly recommend asking for her if you need help on finding the best quality and comfort. She was so sweet and listened to everything I said! Highly recommend this location!

Everything in this store is stylist and beautiful. I am so happy I stopped in. I will be back…a lot!

A very quick and easy process! I love my new nightstands!

Great sales experience with Anthony!! Thank you!!

I have the worst experience at Ashley Shelby Twp the people there are sooo rude I purchased living room and dinning room and cocktail table and coffee table from them and unfortunately I received some of the furniture damaged I called in the same day and set me up for someone to come and repair them of course they are not fixable because the dinning table have lots of scratch on it and one of the chair is broken and I paid over $8000 for my furniture I am expecting my furniture to be brand new so I tried to call the store and talked to Eric who sold me the furniture Ofcourse he said he wants to talk to his supervisor and get back with me Ofcourse he didn’t I texted him he never answered. Today on 6/13/24 at 1:45pm I went to the store to talk to the supervisor his name is Paul he was very very rude and start yelling at me snd shouting so loud and telling me they are not exchanging the furniture and anything in your house is your responsibility we are not taking anything back and he kicked me and my 6 year old out of the store saying have a good day have a good day anyway I’m sure they have cameras and can see what happens I’m only asking for my rights to have my furniture exchanged that’s all. I’m going to file a complain against Paul the manger he shouldn’t be in this position he doesn’t know how to treat a customer! Ashley is going to lose so much business because of Paul, his behavior is unacceptable and I’m going to work so hard to reach out to the higher people to take care of my issues. I’m really sorry I bought my furniture from Ashley and wasted my money I will tell everyone I know not to go to Ashley!!!!!

Great experience everyone friendly and helpful.

Wow! This store is amazing! Our sales person Taghred Sitto is so helpful, she is the best!! She didn’t hound us, gave us all the info we needed, was funny and treated us like family!! The manager was nice and friendly too! Best prices out there and well made!!

Dan W. Helped us find the furniture we wanted. It was suppose to be delivered last week as the couch wasn't going to be there until end of May. Then when I called to set up delivery, they tell me couch won't be ready until june 8th. So we set it up for yesterday. When guys got here, they didn't have tv stand and chair we bought was damaged. 24 hours later still no call from Ashley furniture nor my sales man Dan W. 😪 They made me pay right away but not addressing the pcs I don't have. I feel so disrespected. What is going on with customer service? 😕 Very sad!

I have never in my life left a review. I usually just walk away and leave it be. But we almost got scammed here today, please read. We had found a great couch that we wanted to purchase. We were told it would be 135 a month for one year with zero interest. I kept telling haithim that I did not want a protection plan, but he kept adding it to my total anyways. I continued to ask for a total monthly payment after my credit was ran, and I was told that I can’t get no interest. I asked why and he said I don’t have an answer. I have a great credit score so that was not an issue. He took me to the acima guy, who was very pushy. He made me sit right next to him (I’m a woman) and my fiancé across from him, which made me uncomfortable. He did a check to see if my paycheck goes to my account then told me I would be paying $200 every two weeks for 2 years. The couch was only 1700, that would total around 9500. I told them that was way too much and they were being pushy and even told me it’s not twice a month when it was, I saw on his screen. He finally admitted it was going to be 400 total a month and I stood up and said no. They were very pushy and tried to manipulate me when my fiancé walked away for a moment saying I was getting a good deal and they even gave me money off. We are never returning here, they tried so hard to take advantage of us. Please please if you do not know what you are doing do not agree to anything. Salesman are looking for a paycheck and see money when you walk in the door. Some people are nicer than others, but we were taken advantage of today. When shopping, be very cautious and always ALWAYS be very clear with what you are signing up for. Very nice products, terrible service I experienced today.

Had previously visited Ashley store and fell in love with 3 pieces modeled together in store: a metal tray, vase, and plant. Came back almost three months later and purchased in store with zero issue. Employees very kind and helpful

Anthony was such an amazing sales rep! I was so pleased with the service and how I was treated!

My sales guy Ali Qadir was great. I'll be shopping Ashley in the future and will definitely refer them to Ali.

The worst customer service at this location that I ever seen! I wish I could return all the thing I bought from you but will never again!! Bye

It was so nice just walking around and viewing the furniture and enjoying it without being smothered by the salesman. We did end up making a purchase, but it was just a pleasant experience. We hated going into Art Van, where they smothered you the minute you walked in the door. We wouldn’t even go in there for that reason. Love Ashley Furniture ❤️ My new chair!

Itza was phenomenal! She was very informative and very helpful. She explained everything! Her manager Marci i think that’s her name was a great help as well. They are really good with their customers

The manager of the store, Ms. Sanchez was very rude to my family and I. We were promised a stanley cup with our order. We never received that stanley cup. When we came back and asked for me she proceeded to be very rude to my parents and attempt to explain to them basic supply and demand treating them like they are dumb. My family and I will not be coming back here and shopping here again

Great service one we had a sales person . Easy quick in and out . We knew what we were looking for and they had it.

Other than the stalkers they call salesman. Lol, I know it's their job to sell you something. It's just annoying. But we got a nice set of loveseats and the salesman was very helpful. Very happy all in all.

The salesperson was very helpful in helping us locate the type of merchandise we needed and filling out the documents to purchase the item.

The delivery was on time, the delivery guys worked it very efficiently getting the leg on the sofa and putting in my living place for me. Thank you.

Nice experience except for salesperson pushing to buy mattresses when I repeadly told her we just purchased less than 3 years ago.

The customer service and the thoughtful time and consideration given to answer all of my questions in great detail made my visit phenomenal thanks to Sales Rep. Anthony Wiggins and his manager Marcie. Thanks for a great experience!

Ordered sectional feburary 17th...as of may 24th we still have not received our order..Ashley keeps saying it's backordered...dates keep changing and they seem unwilling to make it right...only thing stopping us from canceling is we would be waiting a month for the other sectional we liked...I do not recommend this company....

Great staff in store, terrible delivery service! My girlfriend and I just moved into our first apartment so we went to Ashley to buy a sectional for our living room. The buying process was quick and easy as we knew exactly what we were looking for, and we even spring for the white glove delivery. We were told that this would mean we would get the sectional delivered and assembled in our apartment and that they would take care of the trash as well. We figured this would be money well spent since we live on the third floor and didn’t want to have to move everything up the stairs ourselves. When the delivery guys got there, they were able to fit the smaller piece of the sectional into the apartment but couldn’t get the bigger piece through the door. I was working so naturally my girlfriend called me and filled me in on what was going on. The delivery guy told me over the phone that there was nothing they could do to get it inside without damaging the door frame. He suggested we send it back or we try our luck with a pulley system outside of our balcony to pull the bigger piece of the sectional up through there. I thought that these suggestions were absolutely ridiculous and I told the man that if he couldn’t get it inside, to leave it outside of our door and I would figure it out when I got home from work. The delivery guys left without taking any of the boxes or trash that they brought in for the sectional. Turns out, my girlfriend was able to get the bigger piece through the door no problem shortly after the delivery guys left. These men were simply too lazy to put forth the effort of maneuvering the piece differently and sliding it through the door that way. This is NOT what I paid for. My girlfriend and I ended up having to setup the sectional ourselves AND take care of the massive pile of trash that came with it. We called the store to receive a refund on the delivery charge but they were only willing to give us a percentage of what we paid for as a refund. I will never be giving this store any of my business again. While the sectional is very nice, the delivery service and customer service afterward was far below what I expected with the money I paid.

Very friendly, good selection

Avi was my salesman that helped me and he did great...no pressure, asked what I was interested in and then helped me find it...I like the variety of choices in furniture and prices. I will be back...thanks

Friendly, professional and well informed of product. Happy with service!

Been in the store five times to try resolving an issue for two pictures.

Very satisfied! Taghred was a pleasure to work with. She was very kind and informative.

Very helpful staff. Very informative. Friendly and cheerful. 5 star.

Very pleased with our first Ashley purchase experience Our sales lady, Lee was very knowledgeable, helpful, and pleasant to deal with. Will shop again at Ashley‘s when the need arises for a purchase.

My wife and I had a great experience with Ali Qadir as our sales associate.He answered our questions and made the purchase very pleasant( no pressure), we would highly recommend !!! Steve and Sue M.

Thankful for my friend Ali !!! He helped me and my husband pick out the perfect recliner !!! Great price also!! Blessed!

Taghred Sitto worked with my wife and I from the moment we told her we had no idea what we wanted for our family room. She showed us options, helped us organize our thoughts and finally helped us accessorize the room. She was very helpful and patient.

I received very good customer service from Anthony Wiggins. He was extremely helpful, polite and friendly.

Joseph is the guy to see hands down. He was great with getting us the information we needed and getting us set up when we arrived to get our furniture.

The person that helped us was very helpful and nice. (Luna) She really worked hard for what we wanted.

Excellent service. Very pleased

Look at, measure and feel the product but DO NOT buy in store. Almost everything you find in store is much cheaper online on Ashley’s own website. If you purchase from the store and find that prices are less online after taking possession of the furniture they will not give a price adjustment or even entertain the idea. They have a NO RETURN policy as well. So if the piece doesn’t fit your room you’re out of luck. We recently bought 6 kitchen chairs from this location at what they said is their best sale price at $212 per chair plus another $100-$200 if you wanted it delivered. However, their website had the same chairs priced at $140 and free delivery.

Check the prices online vs in-store!!! The prices in-store are higher than online. They claim they are giving you a discount but in actuality just giving you the price its supposed to be. Do yourself a favor and just purchase it online. You don't have to deal with sales people hounding you to buy right at that moment.

Very helpful and excellent service. Our sale person was Averil May II. Go see him.

Joseph did an amazing job from start to finish with the whole purchasing process. Great experience!

I had an amazing experience!! Anthony was such a big help and very friendly!

Furniture is on par with others. Customer service at the store was good. The problem I had was once we left the store. Tying to get thru to someone to make a change from pick up to delivery was not easy. It would have been easier if I could have just called the local store and made this change.

Averill is the man, cool and chill experience

It was good experience so far but since the store new, procedures took longer than usual, but so far was good and I recommend it!!

Ali greeted me at the door and helped me for several hours walking through and picking out a loveseat, a credenza and a end table. He was very helpful and made me feel very comfortable.

I have made a couple of purchases here recently, and very happy with the products and staff is awesome.

The team at Ashley made sure we got what we were looking for at the best price. Our salesman Jason was very helpful.

No pressure salesman. Very comfortable rocker/recliner.

Mohammad Alvi was so professional and helpful! We cannot thank him enough for the help with my new bed frame!

Staff was great!

We had a great experience. Just wish the delivery time was closer to the time frame given. Our delivery took place 1.5hrs after the time frame given.

I went to the Shelby Township location on March 30th No one greeted me and no one helped me. The employees where all sitting around talking. so I looked at some beds and left. Wow!!!

It is very nice dealing with professional people from the beginning of my purchase to the delivery and putting my dining room table together. Everyone was great

No pressure furniture buying experience. Recommend Mr. A’rik. He was friendly, polite,and knowledgeable about the products. Never pushy, always kind.

Lance was very professional.

The two men were very nice . They were more professional than the first delivery. Give them a raise. Don’t want to loose nice workers

My experience with the Ashley furniture store in Sterling heights MI on 4/2/24 was very pleasant, refreshing and professional It's good to know you can still get the attention and courtesy that makes you feel special when shopping. Thank you to the entire staff. Sophia jabari

Great furniture at reasonable prices.

Sales people were very helpful.

I think there’s still a lot of kinks to work out of their new location. The man who helped us was very friendly but unbelievably pushy even when we asked 200x to give us time to continue to look and talk. We’ve been to plenty of furniture stores and I worked retail so I get how it works but this was a level of over the top and unprofessional, that was creeping up on feeling like stalking, I’ve never experienced. The only reason we bought from him was because we already knew what we wanted. After buying our $500 coffee table, it went downhill fast. The man scheduled the delivery for Sunday the 31st which was fine. I even got a confirmation text with Sunday and the location. I couldn’t find the times of this warehouse anywhere so I called customer service -ALL automated no possible way to talk to a person and then the auto told me my pickup day was Saturday. I never got any notice or notification, nothing. I called the store and all the numbers I could find and the only way I could talk to a human was texting, which took 30+ minutes between texts. The lady proceeded to tell me this warehouse is NEVER open Sundays and I’m scheduled for Saturday. I explained the text message confirmation (sent a picture) and my paperwork that said Sunday and she proceeded to say “it’s a misunderstanding”on my part. Which, listen at this point ticked me off a little because clearly it’s a mistake on your part not a “misunderstanding” on mine. If I wouldn’t have called, I would have shown up Sunday and god knows what happens if I didn’t show for the pickup to my $500 table. Btw this conversation with her happened FRIDAY and I work Saturdays. Also this whole conversation happening between me treating patients because they had no way of having this convo on a telephone. So needless to say, the prices are fair but the overall experience was very sub par. I don’t think I’ll be returning to this specific store, I may try a different Ashley Furniture given some time.

Great salesman. Sold me on the first couch i looked at. Would recommend coming to this furniture store and ask for Jay!

Itza was lovely! Very easy to work with and helpful with all our questions!

Averill was wonderful to work with. Great experience love our purchase

Delivery of my furniture was exactly on time to what they set. They were careful and courteous. I would definitely buy more furniture from Ashley store.

Excellent service, Jason takes his time and explains everything whether it’s small or big. Listens and takes into consideration all your wants and needs and tries his best to accommodate in anyway possible, highly recommend seeing Jason Mayfield.

Jay (Jason) was friendly, fun, extremely knowledgeable, extremely helpful, and not pushy in the slightest. He went above and beyond for us by rearranging pieces so we could definitively know what would fit in our space! We could not have found our dream couch without him!!!

Had a great time at Ashley grand opening in Sterling Heights. They had wounderful furniture displays and the team was very welcoming and helpful. There were lots of fun pop ups through out the store. First group through received a Stanley mug ( was nor expecting that 😍). Face painting and balloons art 🎈for the kiddos and a great coffee bar ☕️ and flower bar 💐 for the adults. Also a waffle station, churros station, and much more. Welcome Ashley you are a great addition to our community!

Helpful associates, even let us move furniture around to see how they would look together 18Jun24: 3 month lead time for furniture. Ashley Reps told progressively longer lead times. Delivery is preformed by third party representatives. One piece of furniture arrived damaged. Returned with delivery driver. Awaiting next steps and schedule from Ashley

Jason was a wonderful salesman. Enjoyed our visit to the open house and found what we were looking for.

Lee and Tamiko were wonderful. They made buying a sofa easy. Thank you both!

Jason was very friendly and helpful! He helped us pick our couch! Very knowledgeable as well!

Jason was a great salesman to work with! Very nice and professional. Can't wait for our new couch!

Jason Mayfield was excellent in directing me to the best mattress possible for my sleep needs. Im very satisfied with his professional service he provided.

Jason Mayfield was excellent!

MD was wonderful! Helped us find the perfect rocking chair for our nursery! So happy with our purchase

The furniture is not bad but the sales staff was extremely unprofessional. We walked around the store for 20 minutes and no one even said hi and when we were finally given a sales associate she had no information for us and seemed really distracted. Went down the street to value city and bought furniture there.

Such a great experience at the store with Jason, Ryan, and Joseph! Their cumulative customer service made it so easy to buy. Thanks so much guys

Ryan and Jason 🍀 are absolutely amazing. They take really good care of their clients. Very professional. They both want what's best for you as the customer, never any pressure to buy anything. Been to other furniture stores. This is the best prices and customer care.

Itza @ Ashley did an amazing job showing us around the store and answering all of our questions. Great selection of furniture and furnishings.

Jason’s customer service at Ashley’s exceeded my expectations! Overall amazing selection, top-notch quality, and impeccable service. Highly recommend!

Monica was very helpful and "Superman" showed up with a lovely discount for us! Love the new showroom and recommend. 😁

Itza, was amazing . Sweet & informative . Quick & prompt

Great service ! M Alvi great sales service

Jay was great! Very knowledgeable.

Our experience at this store was great. Joseph went above and beyond to make sure he gave us the best deal possible. We will definitely come back.

We were helped by MD and Jason Mayfield were wonderful to work with. Friendly, knowledgeable and right to the point! Excellent Job Fellas!

mr.ashley J was great to work with

Mr.Ashley was amazing. He helped us find our dream couch! Very happy customer, such a great experience. Thank you!!!!

We bought a couch from the Hall rd store with the help of MD! MD was extremely nice, he made sure everything was top notch for us. He showed a lot of initiative to find out everything we needed and to answer any questions we had. Go see MD if you’re looking to purchase from the hall rd location

Ryan and manager Jason were very helpful. Never felt rushed or pressed. Ended up buying a couch set. Nice store. Better than the others we were at multiple times. Thank you Ashley.

Come see A'Rik at Ashley Homestore if you are looking for any furniture or accent pieces. Great guy! He doesn't over sale but he is very knowledgeable. I will definitely be back! Thanks A'Rik! Don't but furniture from this place they charge you extra to put your items together. They put it together wrong and cracked it. Now it's been 6 weeks and they still have not come out to fix it. The supervisor won't return your call. Once they get your money they are done. Bad business.

Jason at Ashley gave really great service and was super nice, next time you visit ask for him! :)

Nice, new store. Sales Manager Jason very helpful!

Jason was a great help in picking out my mom’s new living room furniture and helping us get the best discount available!

Purchased a lifting cocktail table. My sales person, Luna, was very helpful at recommending one even though it wasn't displayed. She showed me matching pieces in store as well as pictures and verified specific details online that I was looking for before I purchased. I did not rate it 5 due to the inability to return or exchange the item if I did not like it

Ashlee was very professional and helpful. She was friendly and knowledgeable. She answered all our questions and was not at all pushy. Ashlee found us exactly what we wanted!

Jason M was very helpful and not pushy at all. If we decide to purchase our furniture with Ashley, we will be sure to work with him.

Jason was wonderful

Bledi & Prince Matthew Great job took great care of me and I walked out with what I wanted

Jason was very helpful today. Gave good information about ordering online.

MD was awesome if you want excellent service he is your guy Thanks for everything

Chris is a worker here a he is as sweet as an angel, not to mention the furniture is as soft and fluffy as a cloud. I can't wait till the couch is ours I have already claimed my spot on the couch.

BEST FURNITURE SHOPPING EXPERIENCE EVER!!!!! I WAS HEADED TO ANOTHER STORE BUT SAW ASHLEY FURNITURE. I WALKED IN AND WAS TREATED LIKE FAMILY!!! THANK YOU JAY!!!! 😊

Their customer service was bad and we wanted someone that works there and they told us we can’t work with that lady and work with Mohammed

Jason Mayfield did a great job very informative

Jay was outstanding. No pressure yet very thorough and educational.

I was just browsing through the new store and met a really nice tall person with a white beard who was very friendly and understood me well and took me through a smooth transition even though approval from financial institutions and finally purchased a beautiful sectional with ease I highly recommend M Alvi to all who want to see this great experience with furniture gallery at Ashley Shelby Home store

My husband and I James just had the most awesome experience at Ashley Furniture store. We were only there to buy two end tables and end up purchasing more items. Matt was very welcoming and introduced us to our salesperson A'rik. A'rik was patient and thorough with finalizing our order. Also, met Bleidi who supported A'rik. A'rik has an awesome personality and pleasant spirit. Most definitely will recommend A'rik to family and friends.

Very nice sales people. Very helpfull.

Went to buy a few pieces of furniture. Had a great experience. Ryan helped us and was awesome! He was very knowledge and led us in the right direction. Bleni was helpful in the checkout process. Great experience.

Mohammad was fantastic!! Took great care of us!! Would highly recommend him!

I had the pleasure of meeting Danielle and Luna on the sleep expert team. Both ladies were extremely knowledgeable and very helpful in allowing us to test different options to fit our needs. I highly recommend anyone in need of a new bedroom set, mattress, etc to visit this specific store and experience the excellent customer service this team has to offer. I was very pleased with the entire process. We will definitely come back here in the future. These ladies were very pleasant and professional.

Jay was awesome and very helpful. No pressure sales and comfortable experience.

Bledi & Taghred really know what they are doing! Absolutely phenomenal service! Way to go Ashley!

Me and Jay were great and very patient with us .

MD was professional and personable! He got assistance as needed to answer our questions and completed the sale well!! Should have our new loveseat and recliner by end of week

A’Rik + Bledi = amazing! A’Rik really showed great gestures and we are extremely satisfied!

Excellent service from our salesperson Itza - Great prices. They also honor the online price which can be cheaper. FYI.

BLEDI IS A KING! & Danielle is a the Japanese doll! Store is beautiful! Great experience!

A'Rik × Bledi=incredible service! Way to go!

Bledi was great! Ashley delivery and personnel are perfect. They were very careful. Everything went very well. I would recommend them to anybody.

MD And JAY were super nice and patient. They were really helpful and showed up some nice options that we ended up buying. It was a great experience working with them.

Good service from salesman William & Manager Bledi

Ashlee & Bledi were great people and a good help for a brand new store! Awesome place!

Luna and Bledi were most helpful. No push to sell only facts related to quality, longevity of pieces and comfort. Luna was most helpful with final pricing. And delivery. We are very satisfied and would shop Ashley again. Thank you

The experience was good. Arik was very helpful and courteous, explaining and answered all or questions and concerns. 5 stars to him The added frills (delivery and protection charges) was about 35% of the total, which offsets the “discounts” given on the deal. The atmosphere is welcoming and people are friendly.

Bledi & Ali We felt very welcomed and not rushed or hovered over. They were extremely nice and made sure what options were available. We would defiantly recommend our friends and family to come here. Thank you so much for all your help :)

Bledi and William were excellent help and very knowledgeable in the furniture within the stores. Would recommend.

Found what we were looking for, Danielle was great to work with!

Itza was super helpful and was so accommodating. Would recommend her to anyone!

Sales Rep was awesome!!! We had Arik Daniels and he was great 10/10 experience and pricing! Highly recommend

Go see Ali at Ashley Furniture!! He’s very friendly and easy to deal with, not pushy!! Got us a great deal on new living room furniture!!

Jay and Bledi were wonderful to work with on our purchase ..

Taghred and Bledi were angels, they showed patience and welcomed us with open arms! Check them out!!!

Bledi & Taghred were rockstars!! Without a doubt!!!

What... a place... Went into just look and found a floor model that we were close to buying! Didn't have my ID so couldn't finalize the purchase. Ali was VERY helpful and kind during the process... but everyone else... not really. Blade or Blaze, one of the store managers, was running around with his head cut off (totally understandable) but he just was not kind. He'd come around to help but then leave in the middle of a conversation. We spent nearly two hours trying to get things up and running with no luck. We went in the next day, 30 minutes after opening and the couch was being sold to someone else. No big deal, but no one had acknowledged us. A different store manager came over. Super nice and fun! But the several people who had seen us the night before completely avoided us. It's also strange that in store doesn't offer the same sales online. For instance, in store a bed was 1500$ and online it was 999$.... Truthfully, it was a horrid experience and I wouldn't recommend it to anyone. I do want to say that i'm aware it's a new store with new employees, but maybe they shouldn't be on the floor alone. It shouldn't take two hours for figure out a couch when I was already pre-approved for financing.

Overall great experience. Chris and Bledi were extremely accommodating and knowledgeable. Would and definitely will come back again for future furniture purchases. Highly recommend both gentlemen and the store.

Christian was a great help, very knowledgeable and got us a great deal! Super satisfied and highly recommend

Taghrid and Blendi were great and so helpful! We were looking to make a large purchase as an anniversay gift and they helped us get a great price within our budget and love what we got. Couldn't be happier and ourselves and kids will be set for the next 15 years!

Great experience and Itza and Bledi were so helpful and knowledgeable

Bledi and Jason were a blessing, what a great service we experienced! Please check them out, Ashley won’t disappoint.

Great customer service and very helpful.

Ali was awesome very knowledgeable and patient. Would highly recommend. Thanks again

Bledi, Ali and Arik were amazing. You guys have to check them out! They are taking over without a doubt!

The salesman A’Rik did a great job helping us find the perfect set for our living room. Make sure you ask for him when you go there!!

I highly recommend this place over any other nearby competitor. I am very picky and was highly satisfied with the furniture and bedroom set selection from here. We had the most pleasant experience with Ali. He helped us pick out furniture/ bedroom set to help furnish our new home. From the start, he had an awesome aura about him and I knew we were in the right hands. He wasn’t pushy and listened to what we wanted. We had a horrible experience at nearby furniture place- where the sales person wouldn’t leave us alone, kept trying to upsell, and kept giving us mumbo jumbo about how busy their store is and how much the company has grown- not in anyway was it relevant. Ali made us feel like family and took care of us. The other staff we interacted with were a pleasure as well. All were welcoming and friendly. we definitely will be coming back for future needs and will be referring Ashley Furniture to all of our friends and family. I can not wait for our furniture to arrive!

Way to go Ali! We finally found a furniture store that had exactly what we were looking for and a great price. Ask for Ali when you're in the Shelby Twp store, he'll take good care of you.

Ali was such a help for my family and I. Found the perfect bedroom set and my grandma found a great living room set.

Luna was fantastic in helping us with our loveseat/ couch purchase. The item was a floor model and she even helped us arrange for 3rd party delivery the next day! Thanks again Luna!!

The manager Blady and the sales rep Tagrid Sitto provided great customer service!

Great service from Ali!