Ashley Store | Shelby Township, MI 48315

The manager Paul was very knowledgeable and helpful, I appreciated his help very much

Luna was a great great help. Was very knowledgeable about all the products I was asking about and about all the deals/sales going on. Even all the paperwork stuff was quick and easy.

Bledi was extremely helpful without being overbearing. He allowed us the space to decide what we wanted to do but was available to answer our questions. Shopping here was a really good experience.

Erik is a patient, professional, Ashley Store Sales Rep. He’s helped me out when I stopped in store twice. I was able to stay within my budget, and I even saved more! I was browsing Ashley Store on line, and stopped in store twice. It was much different experience in a good way.

Erik is the man.

Erik and Kevin were very patient, informative and solution-based. After explaining what I was looking for but sensing I wasn’t completely satisfied with my original option, Erik showed me alternatives that were an even better fit [that I ended up purchasing]. I highly recommend this duo! Thank you!

Lana was very nice and cared about our wants and needs. We will be a returning customer.

We haven't received our furniture yet to review the product. But,we have to say that Jon was great and very helpful and patient with us! He even made a call to us to thank us again.He also was professional!

If you see my previous review we have had continuous problems with Ashley. Our home is finally fixed after damages and settlement. Although, I haven’t had working furniture since August the day it was delivered. Apparently my city is out of the delivery range so they only come this way on Thursdays. In September I booked a technician to come out on 10/24, I confirmed the technician to come on 10/22. On 10/23 they cancelled due to “unforeseen circumstances”. Now they say they will reach out to reschedule in 24-48 hours but, who knows when they have availability to come out to my home if the first time took a month. This whole process has been so stressful and I wouldn’t recommend this store to anyone. Once the store associate hands you off to corporate they don’t care one bit and don’t help. Do not buy from here unless you want months of a headache. UPDATE: They can’t come out until December 26th. I told them that was unacceptable and they finally sent an email asking if anyone can be there sooner. There’s no guarantee they won’t cancel in December and I’ll be going on 5 months of furniture not working. Ridiculous!!!!

They have the worst customer service. Spent over $5,000 on furniture. Canceled an item two weeks before delivery and the sales rep who canceled the item, didn’t cancel a mattress that went with the item. Was delivered to my home with a babysitter who didn’t know she wasn’t supposed to accept the 2nd mattress. Now they refuse to take it back. Then they delivered a bunk bed, assembled it only to realize a piece was missing, took it all back and now are coming out again. You don’t quality check before you attempt a delivery? Visited the store and was spoken to in a condescending tone by Paul and told since the mattress is in my home, they won’t take it back. My daughter has been without a bed for two weeks and now I’m stuck with two mattresses when I need one. Will never shop here again.

So refreshing ..the sales people were fantastic , not pushy or chasing us dowm.

Today was the 1st time I've been to Ashley Furniture. I actually haven't bought furniture in 19 years and my experience today was awesome. Alex is a great salesman, very knowledgeable very, patient, he showed me everything I wanted to look at, what colors go with what all the way to measurements and rugs. I couldn't have had a better experience.

I came to Ashley store because gardner-white sold me horrible furniture.. I had to replace right after buying it. Ashley furniture promised me they would deliver my furniture and put it together.. i had to put it together and i had to help the delivery people deliver it.. but i paid for delivery. They have since tried to make that right. Other than that, quality furniture at an expensive price. Im overall happy, especially after the nightmare in gardner white 😆

Our sales person lied about the delivery date. My 1st delivery will now be arriving 4 weeks after it was promised. My 2nd delivery will arrive 5 weeks after it was promised and nothing more than “end of November” for the last piece which will mean a minimum of 8 weeks after promised delivery. I like the products but not a happy customer. Oh and the sales rep who provided his cell in case we needed anything won’t return phone calls. I will not be a returning customer.

Wonderful service!

Great sales staff. They were informative, without being pushy. Delivery for just a few days after purchase. Clean store!

I've been in the store a few times and today went in to make a purchase. I was assisted by Lana and she was great. Not only did she professionally assist me with my order but she also was instrumental in finding someone to pick up my old entertainment center. Overall, Lana was fantastic to work with!

Ali was an excellent salesman. Very knowledgeable about the furniture.

Lana was a heat she answer all the questions I ask here she was friendly I love to buy from her I recommend here to all my family and friends

Bella was awesome! Knowledgeable, didn’t push, great listener/communication skills! Friendly and welcoming. She's going to be great at whatever she does. You can tell. My wife and I will come back for the quality, price, and Bella!

Eric was a very good salesperson

It was so nice to walk in a store where the sales people were very friendly and let you walk around with out following around my salesman Anthony was awesome and very helpful on helping me choose the perfect Dinette set which I did purchase Anthony deserve a gold 🌟

Paul Kouatch is absolutely amazing!! I highly recommend him across the board!! Professional-funny- easy to work with! He cared and helped my son and I pick out the perfect living room setup! I will be referring Paul to all my friends and family!!!

My wife and I walked in just to dream about the furniture we were not seriously shopping for. Jay who works in the bed department approached us in the couch department and informed us about the sections of the store and let us goof around by ourselves. He kept lightly checking in on us to see if we had questions. My wife’s birthday was just around the corner and seeing their 60 month zero percent financing was kind of tempting. We came back two days later and bought a couch, ottoman, and over size chair. I made sure Jay got the sale because despite being a bed guy actually had a lot of knowledge on everything in the store was not pushy and is a very relatable guy! If you go to the Sterling Heights location on Hall Rd and want to be sure to have a good experience weather or not you buy Jay is your guy. He’s not pushy, you can text him on his work phone during business hours and he seems to want to just help and if he makes a sale then he makes a sale, which in my book is the right attitude.

Sales person is highly informative, Patient and did not follow us around, Just looking for the sale. He got us information when we asked allow us to put our ideas together, and then took the time to go order everything with us

Jay my salesman was very helpful and kind. I appreciated that. Found exactly what I was looking for. I actually enjoyed looking around. I have several Ashley pieces in my home.

Our salesman Jay was very nice, professional and knowledgeable. We would definitely request him again if we purchased more furniture.

Our sales representative Jay was very professional, made us feel comfortable and was very informative. My wife and I never felt any pressure to purchase the same day and that's a big reason why we returned when we were ready.

Jay was my Sales Associate who was a pleasure to work with. He did not pressure my wife and I as we browsed around the store but when we had questions was readily available. He answered all our questions and worked to give us a great deal. We bought a dining set and returned the next day to get a livingroom set as well. Great experience!

My sales persons Jay and Paul were awesome. I would shop that store again.

I was pleased with the sales man who patiently waited on my wife and I. He provided honest advice, which allowed us to decide on the best solution for our purchase.

**BUYER BEWARE**. Unacceptable customer service the store manager Paul K. is totally useless. He has no power and is unable to think outside the box for his customers and is easily agitated. After several delivery dates that were cancelled we have been waiting almost 3 months for the remaining 2 pieces of our bedroom set to be delivered. We will never shop at this store again. **BUYER BEWARE!**

I would give 0 if I could. Our delivery people damaged our house which is not the issue. The issue is trying to get Ashley to own up to their mistakes and fix it. They are taking advantage of us and trying to force a settlement that will probably not cover any of the damage. The damage to our house is quite significant and this is literally our first home. They have made this first home experience really really stressful and horrible. I do not recommend at all, please look at other options when buying furniture. I know friends who have also had trouble with the damage department and should’ve listened!!!

Worse customer service I have ever had. Do not ask for a call back about anything because you won't get it not even from the store manager. As someone else said once the sale is done if you have any kind of problem it does not get resolved and they DO NOT CARE. The furniture is nice but I just cannot recommend this place. Shame on Ashley.

It was a very pleasant experience. The salesperson was very good.

Spent time with me and answered my questions.

Brian provided friendly, professional and helpful service.

Go see John Wayne and Paul

The salespeople spent hours with us to make sure we made the right decision on our purchases. It was a great experience.

Alec was great. Friendly. No pressure sale

I’m so happy I decided to visit this location. The staff here are phenomenal. I can’t say enough good things about Itza & Jay. Both were great. I was able to complete my purchase and can’t wait for my new furniture.

Erik Wise was great!!!! Very knowledgeable, and patient. He gave great suggestions to help us find the right pieces of furniture for our home.

My wife Carol and I went to the Ashley Store on Hall Road back in April and we had the most awesome experience. We hadn’t looked at furniture in quite a long time and wasn’t sure what we would find. Well, a very nice young lady, Itzatzuru, “Itza”, Camacho came over and helped us. She was so patient with us. She was so knowledgeable and really helped us with the perfect furniture for our family room. Here it is at the end of August and we are enjoying our family room with the new furniture. We will be back soon to purchase a sofa bed. Hope Itza is still there. Thank you.

Salesperson was very attentive and helpful

Very helpful salesman. He was great and friendly. I will use him again and refer him to friends. Thanks Paul K.

Never call back for warranty issues! Don’t use them!

Great experience. Sales staff was exceptional and accommodating to our needs.

Great customer service and super helpful

Very good service, professional salesman.

This store has nice furniture and their staff is nice. I would absolutely stay away from this place. If you need anything fixed, their CS warranty department is the absolutely worse. I can't even stress how awful the experience has been and it's been over two months and I'm still trying to get my furniture repaired. If you need furniture, save yourself the heartache and go with someone else!

Had a great experience with this store! Bella S. is fantastic!

Great experience Bella S. our sales young lady was amazing and very knowledgeable !

Very poor experience with this store. We have been waiting over two months for our back ordered items to arrive just to find out after we called that they discontinued part of the order and they cancelled that order. Communication is KEY! I would not be upset if we would have been notified so we could look elsewhere or shop for a different option. But no call backs and now have to make sure we actually get all our money back. We like Ashley’s as a brand but would not step foot in this shop again after the lack of communication and respect for there customers. Do better!

The manager was incredibly helpful and clearly passionate about his job, which is rare to see these days. We had a wonderful experience and felt completely at ease in the store. The staff was also very friendly and supportive. Thank you!

Buyer Beware: Once the sale is done you cannot get help. The sale went great, a table, 4 chairs and a bench. When we put it together we were missing 2 chairs, our sale was very confusing because we had a credit for not using the purchased insurance, so this did not upset me. I called and was told my sales person would call me back, the next day I called customer service, the order was not put in correctly and it would be fixed, the following day I called the store. I was told my sales person would call me back or the person I was speaking to would call me back, I have given them 2 days to call me back. I have not heard from anyone, I still don't have my chairs and I cannot get anyone to help me.

Beautiful store. Salesman was excellent.

Great service

Store experience was 10/10 great sales team. Warehouse pickup no one answers the phone, impossible to find . Could not be more unprofessional

Ali is a wonderful salesman! He walked us thru the process and we are absolutely satisfied with our purchase!

sales team we had new great! especially with our kids!

Paul’s the man! Great experience making our purchase

Nice furniture. Went just to see leather couches. Attentive service.

Sales went smoothly and professionally

Taghred was or sales professional. She was excellent, no pressure and very helpful. We will be back to see her for sure. She also helped us setup delivery. It was easy with her help.

Alec Porth was our sales person. Very personable and knowledgeable. Great buying experience - awaiting delivery now!

The gentleman who delivered my bedding were very personal and timely. They cleaned up the boxes and wrapping which the mattress was wrapped in. The one gentleman took a moment to explain the remote for the base. I am totally satisfied.

Friendly and excellent customer service ! I would recommend my friends to shop at Ashley

Getting my sofa hideaway bed on time! I'm 😊!

Paul was great . He did a great job for us . Was patient , helpful , and went the extra mile to get us into the furniture we wanted .

Service was great and sales trap was exceptional.

Excellent customer service

Great service from Paul!! He was patient with my questions and my kids, he gave me what I felt was a fair deal. I'll definitely be back to see him.

Worst customer service and communication ever. Had my couches and dinner table delivered damaged and not functioning properly going on for two month, will be three months by the next service date. Their delivery people don’t know how to set up the furniture, the techs after have little knowledge on what they’re doing and don’t seem to want to do their job and couldn’t get the job done either. Missed the obvious chipped wood on the couches and didn’t touch up on all of it. Some said we needed parts and some said we didn’t. Not sure why all of the parts weren’t order the day we had a complaint. They’re just now ordering parts 2 months after. This will be the 3rd time someone will have to come try and get our table to function properly also. Worst customer service, hassle and inconvenience in anything I ever purchased. How does an issue take this long to resolve.

In store customer service was great, of course. Bought a sofa, love seat, and extendable dinner table. Sofa and love seat came damaged, the love seat had a broken arm rest, and delivery guy could not get my table to extend. The delivery guy said I would have to contact the Store to have them fix it. I contacted the store and they sent out parts and scheduled a tech to come out and "fix" things. The first appointment was made out 3 weeks after I got my furniture and that was only to extend my table and the tech could not get it to extend and said I would need parts ordered and I had to go through the store. Contacted the store again and they scheduled me for ANOTHER appointment and advise no parts were needed. Then put me on schedule for my sofa and love seat arm rest to be fixed only to be told the day of my appointment by my tech that only the scratches and dents in my sofa was going to be fixed when I confirmed multiple times before my appointment that the arm rest was part of the service appointment. Looked at the ticket that Ashley sent to the service tech and sure enough, the ticket says it's for touch ups for the scratches and dents. Two months later and I still can't extend my dinner table and can't get my arm rest fixed. DO BETTER ASHLEY.

Izabella S. was very knowledgable, professional in my experience with my visit today. Purchased some items and definitely using her in future . Great job!

Bella was amazing! I highly recommend asking for her if you need help on finding the best quality and comfort. She was so sweet and listened to everything I said! Highly recommend this location!

Everything in this store is stylist and beautiful. I am so happy I stopped in. I will be back…a lot!

A very quick and easy process! I love my new nightstands!

Great sales experience with Anthony!! Thank you!!

I have the worst experience at Ashley Shelby Twp the people there are sooo rude I purchased living room and dinning room and cocktail table and coffee table from them and unfortunately I received some of the furniture damaged I called in the same day and set me up for someone to come and repair them of course they are not fixable because the dinning table have lots of scratch on it and one of the chair is broken and I paid over $8000 for my furniture I am expecting my furniture to be brand new so I tried to call the store and talked to Eric who sold me the furniture Ofcourse he said he wants to talk to his supervisor and get back with me Ofcourse he didn’t I texted him he never answered. Today on 6/13/24 at 1:45pm I went to the store to talk to the supervisor his name is Paul he was very very rude and start yelling at me snd shouting so loud and telling me they are not exchanging the furniture and anything in your house is your responsibility we are not taking anything back and he kicked me and my 6 year old out of the store saying have a good day have a good day anyway I’m sure they have cameras and can see what happens I’m only asking for my rights to have my furniture exchanged that’s all. I’m going to file a complain against Paul the manger he shouldn’t be in this position he doesn’t know how to treat a customer! Ashley is going to lose so much business because of Paul, his behavior is unacceptable and I’m going to work so hard to reach out to the higher people to take care of my issues. I’m really sorry I bought my furniture from Ashley and wasted my money I will tell everyone I know not to go to Ashley!!!!!

Great experience everyone friendly and helpful.

Wow! This store is amazing! Our sales person Taghred Sitto is so helpful, she is the best!! She didn’t hound us, gave us all the info we needed, was funny and treated us like family!! The manager was nice and friendly too! Best prices out there and well made!!

Dan W. Helped us find the furniture we wanted. It was suppose to be delivered last week as the couch wasn't going to be there until end of May. Then when I called to set up delivery, they tell me couch won't be ready until june 8th. So we set it up for yesterday. When guys got here, they didn't have tv stand and chair we bought was damaged. 24 hours later still no call from Ashley furniture nor my sales man Dan W. 😪 They made me pay right away but not addressing the pcs I don't have. I feel so disrespected. What is going on with customer service? 😕 Very sad!

I have never in my life left a review. I usually just walk away and leave it be. But we almost got scammed here today, please read. We had found a great couch that we wanted to purchase. We were told it would be 135 a month for one year with zero interest. I kept telling haithim that I did not want a protection plan, but he kept adding it to my total anyways. I continued to ask for a total monthly payment after my credit was ran, and I was told that I can’t get no interest. I asked why and he said I don’t have an answer. I have a great credit score so that was not an issue. He took me to the acima guy, who was very pushy. He made me sit right next to him (I’m a woman) and my fiancé across from him, which made me uncomfortable. He did a check to see if my paycheck goes to my account then told me I would be paying $200 every two weeks for 2 years. The couch was only 1700, that would total around 9500. I told them that was way too much and they were being pushy and even told me it’s not twice a month when it was, I saw on his screen. He finally admitted it was going to be 400 total a month and I stood up and said no. They were very pushy and tried to manipulate me when my fiancé walked away for a moment saying I was getting a good deal and they even gave me money off. We are never returning here, they tried so hard to take advantage of us. Please please if you do not know what you are doing do not agree to anything. Salesman are looking for a paycheck and see money when you walk in the door. Some people are nicer than others, but we were taken advantage of today. When shopping, be very cautious and always ALWAYS be very clear with what you are signing up for. Very nice products, terrible service I experienced today.

Had previously visited Ashley store and fell in love with 3 pieces modeled together in store: a metal tray, vase, and plant. Came back almost three months later and purchased in store with zero issue. Employees very kind and helpful

Anthony was such an amazing sales rep! I was so pleased with the service and how I was treated!

My sales guy Ali Qadir was great. I'll be shopping Ashley in the future and will definitely refer them to Ali.

The worst customer service at this location that I ever seen! I wish I could return all the thing I bought from you but will never again!! Bye

It was so nice just walking around and viewing the furniture and enjoying it without being smothered by the salesman. We did end up making a purchase, but it was just a pleasant experience. We hated going into Art Van, where they smothered you the minute you walked in the door. We wouldn’t even go in there for that reason. Love Ashley Furniture ❤️ My new chair!

Itza was phenomenal! She was very informative and very helpful. She explained everything! Her manager Marci i think that’s her name was a great help as well. They are really good with their customers

The manager of the store, Ms. Sanchez was very rude to my family and I. We were promised a stanley cup with our order. We never received that stanley cup. When we came back and asked for me she proceeded to be very rude to my parents and attempt to explain to them basic supply and demand treating them like they are dumb. My family and I will not be coming back here and shopping here again

Great service one we had a sales person . Easy quick in and out . We knew what we were looking for and they had it.

Other than the stalkers they call salesman. Lol, I know it's their job to sell you something. It's just annoying. But we got a nice set of loveseats and the salesman was very helpful. Very happy all in all.

The salesperson was very helpful in helping us locate the type of merchandise we needed and filling out the documents to purchase the item.

The delivery was on time, the delivery guys worked it very efficiently getting the leg on the sofa and putting in my living place for me. Thank you.

Nice experience except for salesperson pushing to buy mattresses when I repeadly told her we just purchased less than 3 years ago.

The customer service and the thoughtful time and consideration given to answer all of my questions in great detail made my visit phenomenal thanks to Sales Rep. Anthony Wiggins and his manager Marcie. Thanks for a great experience!

Ordered sectional feburary 17th...as of may 24th we still have not received our order..Ashley keeps saying it's backordered...dates keep changing and they seem unwilling to make it right...only thing stopping us from canceling is we would be waiting a month for the other sectional we liked...I do not recommend this company....

Great staff in store, terrible delivery service! My girlfriend and I just moved into our first apartment so we went to Ashley to buy a sectional for our living room. The buying process was quick and easy as we knew exactly what we were looking for, and we even spring for the white glove delivery. We were told that this would mean we would get the sectional delivered and assembled in our apartment and that they would take care of the trash as well. We figured this would be money well spent since we live on the third floor and didn’t want to have to move everything up the stairs ourselves. When the delivery guys got there, they were able to fit the smaller piece of the sectional into the apartment but couldn’t get the bigger piece through the door. I was working so naturally my girlfriend called me and filled me in on what was going on. The delivery guy told me over the phone that there was nothing they could do to get it inside without damaging the door frame. He suggested we send it back or we try our luck with a pulley system outside of our balcony to pull the bigger piece of the sectional up through there. I thought that these suggestions were absolutely ridiculous and I told the man that if he couldn’t get it inside, to leave it outside of our door and I would figure it out when I got home from work. The delivery guys left without taking any of the boxes or trash that they brought in for the sectional. Turns out, my girlfriend was able to get the bigger piece through the door no problem shortly after the delivery guys left. These men were simply too lazy to put forth the effort of maneuvering the piece differently and sliding it through the door that way. This is NOT what I paid for. My girlfriend and I ended up having to setup the sectional ourselves AND take care of the massive pile of trash that came with it. We called the store to receive a refund on the delivery charge but they were only willing to give us a percentage of what we paid for as a refund. I will never be giving this store any of my business again. While the sectional is very nice, the delivery service and customer service afterward was far below what I expected with the money I paid.

Very friendly, good selection

Avi was my salesman that helped me and he did great...no pressure, asked what I was interested in and then helped me find it...I like the variety of choices in furniture and prices. I will be back...thanks

Friendly, professional and well informed of product. Happy with service!

Been in the store five times to try resolving an issue for two pictures.

Very satisfied! Taghred was a pleasure to work with. She was very kind and informative.

Very helpful staff. Very informative. Friendly and cheerful. 5 star.

Very pleased with our first Ashley purchase experience Our sales lady, Lee was very knowledgeable, helpful, and pleasant to deal with. Will shop again at Ashley‘s when the need arises for a purchase.

My wife and I had a great experience with Ali Qadir as our sales associate.He answered our questions and made the purchase very pleasant( no pressure), we would highly recommend !!! Steve and Sue M.

Thankful for my friend Ali !!! He helped me and my husband pick out the perfect recliner !!! Great price also!! Blessed!

Taghred Sitto worked with my wife and I from the moment we told her we had no idea what we wanted for our family room. She showed us options, helped us organize our thoughts and finally helped us accessorize the room. She was very helpful and patient.

I received very good customer service from Anthony Wiggins. He was extremely helpful, polite and friendly.

Joseph is the guy to see hands down. He was great with getting us the information we needed and getting us set up when we arrived to get our furniture.

The person that helped us was very helpful and nice. (Luna) She really worked hard for what we wanted.

Excellent service. Very pleased

Look at, measure and feel the product but DO NOT buy in store. Almost everything you find in store is much cheaper online on Ashley’s own website. If you purchase from the store and find that prices are less online after taking possession of the furniture they will not give a price adjustment or even entertain the idea. They have a NO RETURN policy as well. So if the piece doesn’t fit your room you’re out of luck. We recently bought 6 kitchen chairs from this location at what they said is their best sale price at $212 per chair plus another $100-$200 if you wanted it delivered. However, their website had the same chairs priced at $140 and free delivery.

Check the prices online vs in-store!!! The prices in-store are higher than online. They claim they are giving you a discount but in actuality just giving you the price its supposed to be. Do yourself a favor and just purchase it online. You don't have to deal with sales people hounding you to buy right at that moment.

Very helpful and excellent service. Our sale person was Averil May II. Go see him.

Joseph did an amazing job from start to finish with the whole purchasing process. Great experience!

I had an amazing experience!! Anthony was such a big help and very friendly!

Furniture is on par with others. Customer service at the store was good. The problem I had was once we left the store. Tying to get thru to someone to make a change from pick up to delivery was not easy. It would have been easier if I could have just called the local store and made this change.

Averill is the man, cool and chill experience

It was good experience so far but since the store new, procedures took longer than usual, but so far was good and I recommend it!!

Ali greeted me at the door and helped me for several hours walking through and picking out a loveseat, a credenza and a end table. He was very helpful and made me feel very comfortable.

I have made a couple of purchases here recently, and very happy with the products and staff is awesome.

The team at Ashley made sure we got what we were looking for at the best price. Our salesman Jason was very helpful.

No pressure salesman. Very comfortable rocker/recliner.

Mohammad Alvi was so professional and helpful! We cannot thank him enough for the help with my new bed frame!

Staff was great!

We had a great experience. Just wish the delivery time was closer to the time frame given. Our delivery took place 1.5hrs after the time frame given.

I went to the Shelby Township location on March 30th No one greeted me and no one helped me. The employees where all sitting around talking. so I looked at some beds and left. Wow!!!

It is very nice dealing with professional people from the beginning of my purchase to the delivery and putting my dining room table together. Everyone was great

No pressure furniture buying experience. Recommend Mr. A’rik. He was friendly, polite,and knowledgeable about the products. Never pushy, always kind.

Lance was very professional.

The two men were very nice . They were more professional than the first delivery. Give them a raise. Don’t want to loose nice workers

My experience with the Ashley furniture store in Sterling heights MI on 4/2/24 was very pleasant, refreshing and professional It's good to know you can still get the attention and courtesy that makes you feel special when shopping. Thank you to the entire staff. Sophia jabari

Great furniture at reasonable prices.

Sales people were very helpful.

I think there’s still a lot of kinks to work out of their new location. The man who helped us was very friendly but unbelievably pushy even when we asked 200x to give us time to continue to look and talk. We’ve been to plenty of furniture stores and I worked retail so I get how it works but this was a level of over the top and unprofessional, that was creeping up on feeling like stalking, I’ve never experienced. The only reason we bought from him was because we already knew what we wanted. After buying our $500 coffee table, it went downhill fast. The man scheduled the delivery for Sunday the 31st which was fine. I even got a confirmation text with Sunday and the location. I couldn’t find the times of this warehouse anywhere so I called customer service -ALL automated no possible way to talk to a person and then the auto told me my pickup day was Saturday. I never got any notice or notification, nothing. I called the store and all the numbers I could find and the only way I could talk to a human was texting, which took 30+ minutes between texts. The lady proceeded to tell me this warehouse is NEVER open Sundays and I’m scheduled for Saturday. I explained the text message confirmation (sent a picture) and my paperwork that said Sunday and she proceeded to say “it’s a misunderstanding”on my part. Which, listen at this point ticked me off a little because clearly it’s a mistake on your part not a “misunderstanding” on mine. If I wouldn’t have called, I would have shown up Sunday and god knows what happens if I didn’t show for the pickup to my $500 table. Btw this conversation with her happened FRIDAY and I work Saturdays. Also this whole conversation happening between me treating patients because they had no way of having this convo on a telephone. So needless to say, the prices are fair but the overall experience was very sub par. I don’t think I’ll be returning to this specific store, I may try a different Ashley Furniture given some time.

Great salesman. Sold me on the first couch i looked at. Would recommend coming to this furniture store and ask for Jay!

Itza was lovely! Very easy to work with and helpful with all our questions!

Averill was wonderful to work with. Great experience love our purchase

Delivery of my furniture was exactly on time to what they set. They were careful and courteous. I would definitely buy more furniture from Ashley store.

Excellent service, Jason takes his time and explains everything whether it’s small or big. Listens and takes into consideration all your wants and needs and tries his best to accommodate in anyway possible, highly recommend seeing Jason Mayfield.

Jay (Jason) was friendly, fun, extremely knowledgeable, extremely helpful, and not pushy in the slightest. He went above and beyond for us by rearranging pieces so we could definitively know what would fit in our space! We could not have found our dream couch without him!!!

Had a great time at Ashley grand opening in Sterling Heights. They had wounderful furniture displays and the team was very welcoming and helpful. There were lots of fun pop ups through out the store. First group through received a Stanley mug ( was nor expecting that 😍). Face painting and balloons art 🎈for the kiddos and a great coffee bar ☕️ and flower bar 💐 for the adults. Also a waffle station, churros station, and much more. Welcome Ashley you are a great addition to our community!

Helpful associates, even let us move furniture around to see how they would look together 18Jun24: 3 month lead time for furniture. Ashley Reps told progressively longer lead times. Delivery is preformed by third party representatives. One piece of furniture arrived damaged. Returned with delivery driver. Awaiting next steps and schedule from Ashley

Jason was a wonderful salesman. Enjoyed our visit to the open house and found what we were looking for.

Lee and Tamiko were wonderful. They made buying a sofa easy. Thank you both!

Jason was very friendly and helpful! He helped us pick our couch! Very knowledgeable as well!

Jason was a great salesman to work with! Very nice and professional. Can't wait for our new couch!

Jason Mayfield was excellent in directing me to the best mattress possible for my sleep needs. Im very satisfied with his professional service he provided.

Jason Mayfield was excellent!

MD was wonderful! Helped us find the perfect rocking chair for our nursery! So happy with our purchase

The furniture is not bad but the sales staff was extremely unprofessional. We walked around the store for 20 minutes and no one even said hi and when we were finally given a sales associate she had no information for us and seemed really distracted. Went down the street to value city and bought furniture there.

Such a great experience at the store with Jason, Ryan, and Joseph! Their cumulative customer service made it so easy to buy. Thanks so much guys

Ryan and Jason 🍀 are absolutely amazing. They take really good care of their clients. Very professional. They both want what's best for you as the customer, never any pressure to buy anything. Been to other furniture stores. This is the best prices and customer care.

Itza @ Ashley did an amazing job showing us around the store and answering all of our questions. Great selection of furniture and furnishings.

Jason’s customer service at Ashley’s exceeded my expectations! Overall amazing selection, top-notch quality, and impeccable service. Highly recommend!

Monica was very helpful and "Superman" showed up with a lovely discount for us! Love the new showroom and recommend. 😁

Itza, was amazing . Sweet & informative . Quick & prompt

Great service ! M Alvi great sales service

Jay was great! Very knowledgeable.

Our experience at this store was great. Joseph went above and beyond to make sure he gave us the best deal possible. We will definitely come back.

We were helped by MD and Jason Mayfield were wonderful to work with. Friendly, knowledgeable and right to the point! Excellent Job Fellas!

mr.ashley J was great to work with

Mr.Ashley was amazing. He helped us find our dream couch! Very happy customer, such a great experience. Thank you!!!!

We bought a couch from the Hall rd store with the help of MD! MD was extremely nice, he made sure everything was top notch for us. He showed a lot of initiative to find out everything we needed and to answer any questions we had. Go see MD if you’re looking to purchase from the hall rd location

Ryan and manager Jason were very helpful. Never felt rushed or pressed. Ended up buying a couch set. Nice store. Better than the others we were at multiple times. Thank you Ashley.

Come see A'Rik at Ashley Homestore if you are looking for any furniture or accent pieces. Great guy! He doesn't over sale but he is very knowledgeable. I will definitely be back! Thanks A'Rik! Don't but furniture from this place they charge you extra to put your items together. They put it together wrong and cracked it. Now it's been 6 weeks and they still have not come out to fix it. The supervisor won't return your call. Once they get your money they are done. Bad business.

Jason at Ashley gave really great service and was super nice, next time you visit ask for him! :)

Nice, new store. Sales Manager Jason very helpful!

Jason was a great help in picking out my mom’s new living room furniture and helping us get the best discount available!

Purchased a lifting cocktail table. My sales person, Luna, was very helpful at recommending one even though it wasn't displayed. She showed me matching pieces in store as well as pictures and verified specific details online that I was looking for before I purchased. I did not rate it 5 due to the inability to return or exchange the item if I did not like it

Ashlee was very professional and helpful. She was friendly and knowledgeable. She answered all our questions and was not at all pushy. Ashlee found us exactly what we wanted!

Jason M was very helpful and not pushy at all. If we decide to purchase our furniture with Ashley, we will be sure to work with him.

Jason was wonderful

Bledi & Prince Matthew Great job took great care of me and I walked out with what I wanted

Jason was very helpful today. Gave good information about ordering online.

MD was awesome if you want excellent service he is your guy Thanks for everything

Chris is a worker here a he is as sweet as an angel, not to mention the furniture is as soft and fluffy as a cloud. I can't wait till the couch is ours I have already claimed my spot on the couch.

BEST FURNITURE SHOPPING EXPERIENCE EVER!!!!! I WAS HEADED TO ANOTHER STORE BUT SAW ASHLEY FURNITURE. I WALKED IN AND WAS TREATED LIKE FAMILY!!! THANK YOU JAY!!!! 😊

Their customer service was bad and we wanted someone that works there and they told us we can’t work with that lady and work with Mohammed

Jason Mayfield did a great job very informative

Jay was outstanding. No pressure yet very thorough and educational.

I was just browsing through the new store and met a really nice tall person with a white beard who was very friendly and understood me well and took me through a smooth transition even though approval from financial institutions and finally purchased a beautiful sectional with ease I highly recommend M Alvi to all who want to see this great experience with furniture gallery at Ashley Shelby Home store

My husband and I James just had the most awesome experience at Ashley Furniture store. We were only there to buy two end tables and end up purchasing more items. Matt was very welcoming and introduced us to our salesperson A'rik. A'rik was patient and thorough with finalizing our order. Also, met Bleidi who supported A'rik. A'rik has an awesome personality and pleasant spirit. Most definitely will recommend A'rik to family and friends.

Very nice sales people. Very helpfull.

Went to buy a few pieces of furniture. Had a great experience. Ryan helped us and was awesome! He was very knowledge and led us in the right direction. Bleni was helpful in the checkout process. Great experience.

Mohammad was fantastic!! Took great care of us!! Would highly recommend him!

I had the pleasure of meeting Danielle and Luna on the sleep expert team. Both ladies were extremely knowledgeable and very helpful in allowing us to test different options to fit our needs. I highly recommend anyone in need of a new bedroom set, mattress, etc to visit this specific store and experience the excellent customer service this team has to offer. I was very pleased with the entire process. We will definitely come back here in the future. These ladies were very pleasant and professional.

Jay was awesome and very helpful. No pressure sales and comfortable experience.

Bledi & Taghred really know what they are doing! Absolutely phenomenal service! Way to go Ashley!

Me and Jay were great and very patient with us .

MD was professional and personable! He got assistance as needed to answer our questions and completed the sale well!! Should have our new loveseat and recliner by end of week

A’Rik + Bledi = amazing! A’Rik really showed great gestures and we are extremely satisfied!

Excellent service from our salesperson Itza - Great prices. They also honor the online price which can be cheaper. FYI.

BLEDI IS A KING! & Danielle is a the Japanese doll! Store is beautiful! Great experience!

A'Rik × Bledi=incredible service! Way to go!

Bledi was great! Ashley delivery and personnel are perfect. They were very careful. Everything went very well. I would recommend them to anybody.

MD And JAY were super nice and patient. They were really helpful and showed up some nice options that we ended up buying. It was a great experience working with them.

Good service from salesman William & Manager Bledi

Ashlee & Bledi were great people and a good help for a brand new store! Awesome place!

Luna and Bledi were most helpful. No push to sell only facts related to quality, longevity of pieces and comfort. Luna was most helpful with final pricing. And delivery. We are very satisfied and would shop Ashley again. Thank you

The experience was good. Arik was very helpful and courteous, explaining and answered all or questions and concerns. 5 stars to him The added frills (delivery and protection charges) was about 35% of the total, which offsets the “discounts” given on the deal. The atmosphere is welcoming and people are friendly.

Bledi & Ali We felt very welcomed and not rushed or hovered over. They were extremely nice and made sure what options were available. We would defiantly recommend our friends and family to come here. Thank you so much for all your help :)

Bledi and William were excellent help and very knowledgeable in the furniture within the stores. Would recommend.

Found what we were looking for, Danielle was great to work with!

Itza was super helpful and was so accommodating. Would recommend her to anyone!

Sales Rep was awesome!!! We had Arik Daniels and he was great 10/10 experience and pricing! Highly recommend

Go see Ali at Ashley Furniture!! He’s very friendly and easy to deal with, not pushy!! Got us a great deal on new living room furniture!!

Jay and Bledi were wonderful to work with on our purchase ..

Taghred and Bledi were angels, they showed patience and welcomed us with open arms! Check them out!!!

Bledi & Taghred were rockstars!! Without a doubt!!!

What... a place... Went into just look and found a floor model that we were close to buying! Didn't have my ID so couldn't finalize the purchase. Ali was VERY helpful and kind during the process... but everyone else... not really. Blade or Blaze, one of the store managers, was running around with his head cut off (totally understandable) but he just was not kind. He'd come around to help but then leave in the middle of a conversation. We spent nearly two hours trying to get things up and running with no luck. We went in the next day, 30 minutes after opening and the couch was being sold to someone else. No big deal, but no one had acknowledged us. A different store manager came over. Super nice and fun! But the several people who had seen us the night before completely avoided us. It's also strange that in store doesn't offer the same sales online. For instance, in store a bed was 1500$ and online it was 999$.... Truthfully, it was a horrid experience and I wouldn't recommend it to anyone. I do want to say that i'm aware it's a new store with new employees, but maybe they shouldn't be on the floor alone. It shouldn't take two hours for figure out a couch when I was already pre-approved for financing.

Overall great experience. Chris and Bledi were extremely accommodating and knowledgeable. Would and definitely will come back again for future furniture purchases. Highly recommend both gentlemen and the store.

Bledi and A'Rik are highly recommended. Excellent customer service.

The store had amazing furniture and really great quality for fair prices. Christian the sales rep was very knowledgeable and helpful. Would highly recommend this store.

Christian was a great help, very knowledgeable and got us a great deal! Super satisfied and highly recommend

Taghrid and Blendi were great and so helpful! We were looking to make a large purchase as an anniversay gift and they helped us get a great price within our budget and love what we got. Couldn't be happier and ourselves and kids will be set for the next 15 years!

Great experience and Itza and Bledi were so helpful and knowledgeable

Bledi and Jason were a blessing, what a great service we experienced! Please check them out, Ashley won’t disappoint.

Great customer service and very helpful.

Ali was awesome very knowledgeable and patient. Would highly recommend. Thanks again

Bledi, Ali and Arik were amazing. You guys have to check them out! They are taking over without a doubt!

The salesman A’Rik did a great job helping us find the perfect set for our living room. Make sure you ask for him when you go there!!

I highly recommend this place over any other nearby competitor. I am very picky and was highly satisfied with the furniture and bedroom set selection from here. We had the most pleasant experience with Ali. He helped us pick out furniture/ bedroom set to help furnish our new home. From the start, he had an awesome aura about him and I knew we were in the right hands. He wasn’t pushy and listened to what we wanted. We had a horrible experience at nearby furniture place- where the sales person wouldn’t leave us alone, kept trying to upsell, and kept giving us mumbo jumbo about how busy their store is and how much the company has grown- not in anyway was it relevant. Ali made us feel like family and took care of us. The other staff we interacted with were a pleasure as well. All were welcoming and friendly. we definitely will be coming back for future needs and will be referring Ashley Furniture to all of our friends and family. I can not wait for our furniture to arrive!

Way to go Ali! We finally found a furniture store that had exactly what we were looking for and a great price. Ask for Ali when you're in the Shelby Twp store, he'll take good care of you.

Ali was such a help for my family and I. Found the perfect bedroom set and my grandma found a great living room set.

Luna was fantastic in helping us with our loveseat/ couch purchase. The item was a floor model and she even helped us arrange for 3rd party delivery the next day! Thanks again Luna!!

The manager Blady and the sales rep Tagrid Sitto provided great customer service!

Great service from Ali!