Ashley Store Shelby Township, MI (Sterling Heights)

After purchasing 2 lamps and waiting for weeks we finally called Ashley customer service only to be told they would call back in two days. That never happened. We followed up and after several hangups finally discovered that the lamps were available but to ship in February or March of next year. We cancelled and were given a cancellation ticket number and told they would reach out in two days to confirm and refund in 3-5 days. Now over a week has passed and when I called back we were told that they can’t issue a cancellation as it is a partner and that has to flow through them but the only number returns to Ashley customer service. Finally after 2 more hours on the phone and a not idle threat of calling the police and filing a fraud claim I was connected with US cancelation department that issues another cancellation ticket and will attempt to refund the money to the card. We shall see if that happens but regardless this has destroyed the excellent in store experience that we had and left a terrible taste in our mouths. Maybe Ashley should look to avoid “partner” sales and more to the point maybe they should think about moving their customer service back to the US. When a customer has to literally threaten law enforcement action to get to even a supervisor there is a massive failing.

I had such a great experience at Ashley Furniture thanks to Erik, From the moment I walked in, he was very friendly, patient, and truly went above and beyond to help me find exactly what I was looking for. He answered all my questions, explained the details clearly, and made the entire process stress-free. It’s rare to find someone who genuinely cares about the customer experience, but Erik definitely does. Highly recommend asking for him if you visit the Shelby location.

Very helpful and not pushy

Jay was excellent in every way I would shop there again and ask for him . I loved the large collection to pick from and all at a good price

Kiarre was very helpful and patient with my decision making. Love my sectional that she helped me to purchase. I would recommend Ashley Furniture.

Jay helped us. He was knowledgeable and great. He guided us to just what we wanted at great prices.

Alec was amazing! Very helpful and not too pushy! Helped me and my wife find the perfect couch for us.

Customer service great, easy ordering process. Glad I was able to see the product in store since I originally was going to order online.

No pressure. Easy transaction!!

Ben was very welcoming and through for the entire experience. Moving forward I will come see him for any future purchases, very nice and professional person.

Knowledgeable salesman, Pleasant and offered information in a honest way. Never pushy or hurried. Gave us time to make our decisions and ask all the questions we wanted too. Steve was excellent.

Ben was awesome! Highly recommend very professional and easy to work with!

Great service! Will recommend highly.

I love my sectional that I purchased but the salesman made a lot of mistakes throughout the whole process. He made some comments that I didn’t appreciate and then left out important details when the purchase was finalized.

Eric was a fantastic salesman, would recommend him to anyone who is in the market, was very knowledgeable about his business and he made my wife and I feel very confident making this decision.

I had a great experience with Ali, my salesman, with the entire process explained and follow up calls for delivery!

Was a good experience and I will continue to shopping at this place

My experience shopping at Ashley furniture was a satisfying experience. Our sales person, was very knowledgeable, helpful and kind. Thank you!

Super helpful and wonderful to work with!

Mark was knowledgeable, charismatic and a pleasure to deal with. He gave us time to discuss as a couple and didn’t hound us down! We’re more than excited to have purchased our furniture from him! Plus the furniture is high quality!

Great selection of recliners and we found the one that best fit what we were looking for. Our service, the price, the warranty was exceptional. This was our second larger purchase from Ashley and we definitely will be back. If you’re looking for furniture, give Ashley a look, you won’t be disappointed.

Jay was A1

My wife and I were interested in buying a couch and chair here a few months ago. We were speaking with the sales guy and asked about pricing. He went and got some guy who was wearing one of those coats a doctor would. White and came down to the knees? Kind of weird, but he then started saying that he could get us a bed for free! We had just purchased a bed, but free is free. He then started to toy with payment structures to reduce monthly payments to fit the bed in, and its like that doesn't make it "free" and we didn't need it anyways. These people are not trustworthy.

Today was a very good experience. Ali and Jim were very professional. I hope the delivery experience will be just as good! The last delivery experience was a disaster and we had to cancel the order. Time will tell!

Jay was awesome! He was not pushy at all and went through all the options within my budget patiently! Do not go by the prices on the displays as they can knock soo much off! Purchased my couch for $1000 less than the display!

Great service! Kiarre did a great job!

Bought two electric recliners. They are the most uncomfortable chairs I’ve ever sat in. I called the day of delivery to let them know, they feel nothing like the model and I wanted to return or replace. They could care less, after calling and emailing every week for 10 weeks they finally responded and said they would come put new foam in the seats. These chairs are so hard all over, and the seat cushion/leather is angled on the sides and digs into my hips. The bottom cushion replacement will not fix this issue. Do not buy from Ashley, their Customer Service after purchase is a 0/10! They do not care. Come to find out, I’m one of thousands that feel this way!

Alec (sales person) was friendly and good to work with - open & transparent.

John Wayne, yep our sales guy, was kind, knowledgeable and extremely helpful. I stopped in knowing exactly what I hoped to purchase. JW worked with us on price.... Delivery costs is a little crazy. Other than that we are excited about our purchase.

Jimmy was helpful and answered all my questions

A 2 star only because when I ordered the chair, the salesman (Ethan L. no longer at this store) was very helpful. If it weren't for that salesman I would be giving a 1 star. I went in today to see about the delivery of my chair. I told the saleslady (don't know her name, business card given to me was not an Ashely card so I don't know if the name on it is hers or not) that I didn't have my paper work because I hadn't planned on stopping. I gave her the info I had, name, phone number, original salesperson, etc. I had to tell her several times why I didn't have the paper work with me and I told her I had a 2nd phone number (she didn't seem to want it). When she asked me again for info I told her again that I didn't know I would be in the area of the store, her response was, "what did you expect", in a condescending voice. That did it for me and I left, saying I would figure it out myself. There is a closer Ashley's store to me but they were not helpful so I ended up at this one and was pleased when I ordered my chair ... this visit turned me off from Ashley Furniture stores. I can only hope that the other sales people are more understanding and helpful.

Service is very slow. The sales people on the floor use iPads which don’t work really well. I was told only managers have laptops. I was in the store over an hour just waiting to checkout and pay. I ended up leaving and returning the next day. Experienced the same thing. Not very efficient.

We end up purchasing a new mattress. The salesman was patient and very knowledgeable on all the mattresses we looked at and layed on taking our time for the exact fit.

We had a great experience with this location. We really loved all of the furniture. It’s very high-quality and we did get the protection package just in case any spills or stains happen. We got a mattress and furniture and bedroom set. We had the pleasure of working with Erik. Everything was a great experience. We appreciate Eriks help and recommend working with him

Great customer service! Great prices!

Beautiful store. Bright and well setup with many beautiful furniture pieces to explore. Very nice shopping experience. No hard pressure sales techniques, just knowledge and information shared in a friendly and low pressure manner. Listened to what I was looking for, gave me some suggestions and allowed me time to browse on my own. Once I’d made my selection explained all of my options so I could make an I formed purchase.

Steven helped us decide my wife's new bed based on a medical issue, he really took the time to get it right for what she needed.

The store had a great selection to choose from. Our salesman Erik was attentive & knowledgeable. He was available when we needed him but he also allowed us to look at our leisure.

Assembled our furniture. The drawers on our bed’s footboard do not open and close properly. Contacted customer service several times. Ashely set a time for a technician to come repair our furniture. Twice they scheduled repairs and twice they did not arrive. First was September 17. Second was today, October 1. Customer service claims to have no record of these scheduled services. I provided the evidence from text messages and email correspondence with customer service. Customer service denies knowledge of these conversations. Customer service expressed was “apologetic”, and “understanding”, but not helpful. No accountability. No follow-through.

I went to look and possibly purchase a new sectional for my home The salesman Jay was awesome, he wasn't too pushy. Explained every detail about the coach. Wonderful to deal with When I need more furniture I will defiently go to ashley furniture

I saw on social media they sale there display rugs in the back of store. Well, went to the Madison Heights location and sales rep said they don't have any for sale but try Sterling Heights location. Long story short they DO NOT. Nothing beat a failure but a try. Don't believe everything on social media LOL. After all that, I did purchase a set of accent tables for my basement at a great price. So I'm glad I visited the store.

It was great to work with Erik! He was patient, knowledgeable, and great with communication!

Ali was excellent

We have used Ashley Furniture in the past. Always have great selections and great sales associates. Ben Wilson our sales associate today was very knowledgeable and made our order of furniture easy to complete with all details noted and confirmed. I would recommend Ben and Ashley Furniture to anyone in the market right now!

Our salesperson, Jay, in the Shelby Twp. Michigan store, did an excellent job and was very professional in every way. He made my our shopping experience about as easy as it gets in every step of the process.

Shopping for a mattress is more complicated than I thought. Erik was great. The pillow is the amazing part. I knew the cooling pillow was going to demand $$’s.

I sincerely appreciate the efforts of my salesperson, Jay, for making my purchase a wonderful experience.

John, our sales person, did a great job listening and understanding what we were looking. He provided us with information, options, and most importantly time (no pressure and stayed focused on us) to find what we were looking for. The store had a good inventory on the floor making easy to complete functions and features.

Everything is at our fingertips we are going to real enjoy living here

Jay did a great job helping my wife pick out the right mattress Thank you !!!!

Im looking for an entryway table. Saw o entryway online . Its piece of furniture. No clue as to how smooth the doors open. What it actually looks like up front and personal. NO !!!! Dont have a floor model anywhere to see. Still tried to push it on me , even after I said I wanted to see it. Soooo , If I did buy i could return it NO problem. Sorry but there is a problem. I'm not going to assembled it. Find out its horrible. Then have to TAKE IT APART in order to return it. PASS BIG TIME !!! OH , I went online again and found the exact same table at Home Depot for $180 less. Ashley Furniture will be not seeing me again.

My salesperson was Jay. He was not pushy and very personable. He explained the financing options in detail. The store itself is well organized with lots of options. I'll come back after I've had the furniture for 6 months to update my review.

Jay was extremely helpful and knowledgeable. We found exactly the sectional we wanted after looking at 3 different stores. He made the process easy and seamless. The care plan was affordable too which was an added bonus.

Sales & maybes staff where fantastic. Could not have wished for a better experience

Erik was extremely personable and knowledgeable. Highly recommend asking for him directly.

Excellent

Poor customer service. Made a huge purchase in the store which included purchase of a rug. Was told the rug would be delivered in two weeks, it’s been two months since I placed the order and no rug to be found. Ashley furniture claims there is nothing they can do because a separate party ships the rugs. I do not understand how they have no way of contacting the company who ships rugs for them to find out more information for me. If they use the company to ship their rugs you would think they would have a way to contact them? Also a dresser was very poorly put together during the delivery process resulting in two drawers having a very difficult time opening and closing. Receiving any information or help from Ashley furniture is a joke because everyone just tells you to try a different number for a different department and no one actually resolves the issues. Very disappointing. Especially considering how much money I spent.

Great Service by Jay & Erik! I would definitely recommend Ashley furniture and these two amazing sales reps!!

Bought two sweat shirts that were embroidered and could see that they were made with quality stitching.The sweat shirt is nice and thick not a thin cheap material. Have told all my friends looking for some high quality clothes that are personalized buy from,Ashley Store.

Eric was very kind and knowledgeable. I look forward to my furniture delivery.

I had a terrible experience with Ashley Furniture on Hall road. I would not recommend it to anyone. I ordered a specific mattress and adjustable base that was very expensive, confirmed it with the salesperson Jade, and still ended up receiving the WRONG one. When I pointed it out that they sent me the wrong adjustable base, instead of fixing her mistake (after admitting it was her fault), she gave me the runaround and told me I would have to pay the huge difference for her mistake. To make things worse, I wasted hours on the phone talking to customer service where they then directed me to the store manger, Lamar. Lamar’s behavior was dismissive, disrespectful, and completely unacceptable. If this is how management treats paying customers, it says a lot about the whole store. In the end, I paid for something that they made a mistake on, and I’m stuck with the wrong item. It’s beyond frustrating to spend hard-earned money only to be left with the wrong product. I will NEVER shop here again, the lack of accountability and customer service here is shocking. Save yourself the stress and shop somewhere else.

Delivered sectional with missing feet. The resolution process is a bunch of AI garbage. No matter who I call, the store, the salesperson, or customer service, no one will help me. My only recourse is to argue with an AI that wants to take days to "review my claim". Also, there is an information security concern with the AI. It takes in a phone number and will reveal a customer's name and home address with no additional verification. EDIT: The response from Ashley to this review was for me to call a number. The number offers me no other option to resolve my order issue or the information security issue. The person answering the phone has no power to do anything other than direct me toward the claim process. EDIT 2: With enough whining I was able to get them to send the legs without waiting for the robotic claim process. Leaving at 3/5 stars because their process sucks and has an information security issue.

Erik was very helpful and overall wonderful. Extremely helpful and in no way pushy like other furniture satisfied we have experienced this week. In fact, he was the reason we chose what we bought (it was a toss between 3 items are different stores and Erik was our deciding factor). I hope the delivery and the items (leather chair and ottoman) are as good an experience.

Jay helped us with everything. Very professional

Mark was a wonderful salesman. He was a blessing! Thanks, Mark!!!

Zion was excellent. Extremely patient and helpful.

Erik was great! Very friendly and knowledgeable. Told him what I was looking for and my budget, he knew exactly what the best options were and took me through the store to find them without wasting time on things I did not need/want. My next furniture purchase will 100% be with Erik.

Perfect experience, Mark Shaya helped us in our purchase. Always smiling, helpful, knowledgeable and professional. Highly recommend to ask for Mark in your next purchase from Ashley in Hall Road. You'll 💯 secure the best deal for your money.

Jade was extremely helpful and informative and helped me find the perfect couch for my home.

Ali was fantastic. He found exactly what we were looking for. Very personable and knowledgeable!! It was a pleasure dealing with him!!! Will highly recommend Ashley furniture!!

ZION WAS AMAZING VERY HELPFUL AND INFORMATIVE AND WE APPRECIATED HIM VERY MUCH!!!

Mark was very helpful and patient.

We liked the furniture from a prior visit but we’re not ready to purchase. Visited GW and liked a similar living room sectional however price was more than we had budgeted. Randomly went to Ashley again to see if set we liked was still there and it was and on Labor Day Sale price. Jay was wonderful in setting us up and explaining crazy high warranty cost that gets refunded in 5 years. Jay made the deal I have to say, he is a keeper. See you in 5 years as we will cash in the warranty money to help pay for a new mattress.

Mark our rep was great! We came in for a couple beds for our grandchildren and bought a desk and bookshelf also!

Went in looking for a recliner chair. Found a nice one at a great price. Can't wait to get it.

We had a fantastic experience at Ashley Furniture with our salesperson Mark. When we first walked in Mark greeted us and asked us what brought us into the store, we simply stated we were shopping around. Mark asked our names, told us the layout of the store and said he would be there for questions and let us browse alone. My wife and I stopped and started talking about a specific sectional we had interest in. Eventually Mark came back around asking our thoughts on the couch, told us to sit down and get comfortable and began to strike up a conversation. He asked about our family or if we had pets and we were able to find commonalities. Mark easily made it feel like it was talking to a friend. We never once felt like we were pushed to buy something or ignored due to our “just looking” demeanor. We had an incredible experience with Ashley and will definitely think of going back whenever we’re in need of any furniture item.

Erik is a phenomenal salesman, his professionalism is unmatched. Coming from another salesman perspective, I felt bad Not to go back to him. He took care of us, my kids were going crazy in the store, spent 4 grand with him no problem, and willing to go back for more. If you are shopping at this store, ERIK is the one who you deal with.

Very friendly and helpful service helping us find a new mattress. Great selection

I was extremely happy with the service I received today at Ashley Home Furniture. The selections were plentiful in the salesman was extremely helpful and very nice. Will definitely be back for future needs

No pressure sale and excellent communication with representatives. I highly recommend!

Alec is the best!

Great experience today. Alec was extremely patient and very knowledgeable. I highly recommend him.

Thoroughly disappointed with my entire Ashley experience. Received the wrong couch, was told I was getting a replacement only for the couch to be picked up and refunded after I confirmed that a replacement would be sent after the pickup. Went into the store after not being able to get a straight answer from customer service. They really did not help, charged me $100 more for the couch and another delivery fee. I am now out $300 overall. On top of the fact that your chaise diagrams online are incorrect. I thought we would at least be offered something for all of the issues. Honestly I feel taken advantage of, treated poorly by almost everyone I encountered and have some to the realization that you clearly do not care about your customers. I will never buy anything from your company again and plan to let others know how disorganized and unhelpful Ashley furniture is.

I cannot recommend Ben at Ashley Furniture enough! Not only was he incredibly patient and kind, but he also remembered us from the prior week, which made us feel so valued. He genuinely took the time to explain all of the additional purchase options, ensuring we got the best deal without feeling pressured at all. Ben treated us like family and even laughed at my horrible jokes 😊 We left the store feeling so well taken care of, and we’re already excited to work with him again when it’s time to furnish our next room!

Allowed me space to make my decisions - helpful and not pushy

Erik I was very pleasant to work with and knowledgeable. We enjoyed working with him.

Ethan Lagree met us as we entered the door. He was very helpful in answering and finding answers to our questions in finding the perfect sofas and rug . He was knowledgeable and nice to do business with through the process of our purchase

Excellent experience in the showroom. Erik was so helpful through all of our brainstorming as we were working out the modular configurations. He walked us through with honest and helpful feedback on bedroom, dining, and living room pieces. We’re excited for the delivery to arrive and start living on our Ashley pieces.

Erik was the best! He helped answer all of our questions and gave us absolutely no pressure at all. Highly recommend this store, and make sure you ask for Erik!

Zion was very helpful and a nice young man.

I was not impressed with the warranty of the recliners

Amazing! Arnold, laMar, and John Wayne were amazing from start to finish. I told them my vision and they made it happen!!

Great overall experience! Nice selection and worked with Alec, who was a great salesman and person! Would highly recommend this store!

Jay was AWESOME!!! I had so many questions and he was so kind and helpful. Ask for Jay, he’s the best.

Great experience! Jade was very helpful and easy to work with.

Great experience and we found exactly what we were looking for.

My experience with Jade Curl and her associates was wonderful. She was very helpful & knowledgeable regarding my many questions. I will definitely go back to her for future Ashley purchases.

We came in a little under an hour before closing, the team took care of us completely- pointed us to everything- made sure we k ew what we were looking at - Patiently got us cashed out and scheduled to do more shopping the next day!!

Our sales associate Erik was very helpful, he wasn’t pushy & was happy to give us time and space to make our decision. We had never visited an Ashley furniture store before. We would definitely go back when we are needing something else.

Great customer service

Ben Wilson was awesome!!! Very knowledgeable about all the products as well!

Moneca helped me with my bedroom furniture at the Shelby location. She was honestly the most patient, kind, and genuine sales associate I have ever dealt with. I had my two young daughters with me; they were running all over the place, Moneca did not make me uncomfortable or feel like we were a bother. She was very informative and flexible with helping me purchase from home after not being able to finish my transaction in store. If there is anyone I can recommend it will be here!

Salesman was quite friendly and knowledgeable. The computer system caused the transaction to take longer than it should have. Clean, nice store.

The Ashley rep, Mark Shaya, was most knowledgeable, professional and vety helpful. I would hire him in a minute! Ashely furniture is lovely.

Amazing experience!

Lisa was very helpful and went out of her to assist me in getting an earlier delivery date. She also gave me a significant discount! Great service!

Ali was great!!

Great experience Arnold was a great salesman!

Great experience today with Mark patient and helpful. Thanks.

Beautiful furniture store! Great sales assistance by Steve. Five stars!

Jay has been awesome! I went in looking for some chairs to put at my island. He approached me professionally and greeted me in a personable way. Working with him has been a breeze! I appreciate him and because of his character and excellent customer service, I plan to go back in the future!

Worked with Jay, helped me alot and gave me a player price

Our sales associate Jay was awesome! He was very knowledgeable and addressed all of our questions! He was very professional and patient!

Found a chair but later found out color wasnt correct by researching it online

Zion was super helpful. Helped me find what I was looking for and gave input on what style/color would look better without trying to sell me something outside of my price range.

We interacted with Jade, Matthew, and Brian, and all 3 were very friendly, knowledgeable, and helpful. Very pleasant experience.

Erik is AMAZING and truly listened to our needs. Definitely happy with our patio furniture purchase

I worked with Zion to buy a couch. He showed me options, checked stock, and even introduced me to a Ashley sleep specialist when I mentioned I disliked my new mattress (bought somewhere else). Go see Zion if you need furniture. And I bought a couch. Great price and quality.

I was very satisfied with the sales professionals at Ashley Furniture. They were very helpful with selecting a comfortable mattress. The manager, Brian, was very attentive and checked over my purchase. I walked out very happy!

I was very pleased with the customer service I recieved from Jay. He was very professional and helped me quickly decide on what to choose by explaining the benefits of each available option. I would definitely recommend this store.

Bought a bed that is unsafe and can't use. Was told that we were getting support legs. The warehouse sends incorrect legs that didn't fit . Too tall. Alec sold the bed with excuses. On delivery date of 6/7/2025 since we couldn't use the bed because it is unsafe I told them to take the bed back. One guy said we only deliver,we have no room on the truck. You obviously dropped off a bed that was on the truck why is it that the danzier bed cannot fit on the same truck you delivered it on? I do have a ring video cam in the bedroom. Called customer service on 6/9/25. We had to make a claim which has been a living hell. Always passing the buck. Thank God I didn't buy the $1800.00 table. Then we received workers who couldn't speak fluent English and we took photos, after photos, videos because customer service told us the driver who took pictures it came out blurry. So now we have a bed that cannot be used and was informed that it's unsafe. We have been calling several different numbers including the SUPPOSEDLY THE OWNER SENT WITH SAME NUMBER I HAVE BEEN CALLING SINCE BED WAS DELIVERED. SPOKE with a customer service representatives and every time we call we are told that the photos that the 3rd party assembly team came out blurry. We sent photos four times and a video. I have written emails and promises from the Ashley team that they would get back with us within 48 hours, never happens, I wrote to the better business bureau and to Attorney consumer affairs. Everyone can see the directions the Ashley furniture team third party screwed in the two pieces of wood on top of the slats instead of reading the directions. The third time they came out they were supposed to fix the bed and couldn't figure it out. The fourth set of guys laughed and said there is nothing we can do because the warehouse never gave us the correct size support legs. So now a queen size bed sits in a bedroom that is unsafe and unable to use. The phone number that the owner said text or call this number. We called and received the same answer... Please send us photos. Explain the directions vs what is on the bed slats???? I cannot comprehend why this is so difficult. The delivery men who is 3rd party tried to put the bed together and did this incorrectly. As it clearly shows the directions two wood slats belong on the bottom. The [owner] must be a hoax because we called the number over the weekend and we also called and sent a email to the company and received a AI generated email with a ticket number. We sent photos with the directions with another response showing a new ticket number. This has been 62 days with no response from a person who actually cares. I wonder what would happen if I send all the paperwork to channel 2 fox news and channel 4 news what they could do for me. Ashley Furniture no longer has the Danzier Bed on display at the Shelby township location. After 56 days, and as of July 31, 2025, Ashley Furniture's corporate office has once again failed to provide the correct size support legs for my Danizer bed. This continued incompetence is baffling, especially given the clear safety implications. The removal of the Danizer bed from display at the Ashley Furniture store on Hall Rd in Shelby Twp, MI, strongly suggests that this product is unsafe. My only resolution at this point is for Ashley to pick up this bed and issue a full refund, or to provide a completely different, usable bed that can actually be properly assembled. The complete lack of communication and customer care throughout this process is truly astonishing."

My salesman Zion was extremely helpful.I appreciate his expertise.

Eric and Jay provided outstanding customer service throughout the entire process. After comparing options at several other stores, I ultimately returned to Ashley Furniture because I knew I was getting a high-quality product I could trust and at a great price.

Jade was extremely helpful and patient while my sister and I went through the store looking for family room furniture. She gave us her best! And I am excited to get my new furniture.

Review of In-Store Experience – Ashley HomeStore, Shelby Twp (Hall Road Location) Date of Visit: July 10, 2025 Time: Approximately 6:30 PM As individuals currently serving in supervisory and managerial roles, my husband and I approach customer service interactions with a balanced understanding of operational challenges and expectations. Unfortunately, our recent visit to the Shelby Township Ashley HomeStore fell short in terms of professionalism and overall customer experience. Prior to visiting the store, we contacted the location to inquire about the availability of a specific item. The representative who assisted us over the phone was courteous, helpful, and provided timely responses to our questions—this initial interaction was appreciated. However, upon arrival, our in-store experience was disappointing. We spoke with a representative regarding the chairs we had called about, and he brought over the manager on duty to confirm the pricing for the showroom item. I showed the manager the current online pricing directly from Ashley’s official website. Rather than acknowledging this price, he initially quoted a higher in-store amount. When I referenced the company’s price match policy—of which I am fully aware, especially as I had purchased the exact same chairs in March at the same online price—the manager responded with visible frustration. He expressed that we should have informed him of the online price before he searched for it, even though I had it readily available on my phone. For reasons unclear to us, he claimed he was unable to locate the same listing online himself. Although he eventually honored the price match, his demeanor remained dismissive and unprofessional throughout the exchange. Additionally, there was no assistance offered to help us transport the chairs to the front of the store. We had to carry them ourselves, maneuvering around several floor displays, which further detracted from the overall experience. My husband has an arm disability but still managed to carry the chair up to the front (we are shocked no one offered to assist us with the chairs while maneuvering them around displays-lack of care from the sales team & it showed). In summary, while we understand the pressures of retail management, the lack of professionalism and customer support exhibited during our visit was disappointing—especially considering the brand's usual standard and our previous positive experiences with Ashley. We hope this feedback is taken constructively and that appropriate steps are taken to ensure future interactions are aligned with the service standards Ashley HomeStore strives to maintain. Sincerely, Nicole

Great experience shopping for a.mew mattress .

We had a great afternoon with Moneca and Alec.

Very nice very nice

Excellent

Very good service

Great people. Erik and Ali were awesome

Brian was wonderful, very informative and helped me find everything I was looking for. The store was set up beautifully and it was a very pleasant experience

We were really well taken care of. They listened to our concerns in regards to our budget and worked with us. Very pleased with everything.

I went to Ashely’s and saw the sales woman Lisa. She was insanely rude I told her that I was shopping for a couch. She wouldn’t stop pushing for me to get financing. I told her that I was simply on a budget and wanted to spend under $2,000 when she kept insisting that you could get financing. Then she took my around the store to $3,000+ couches. I told her again what I was trying to spend she then said “what are you even here for” I stated a “A Couch” when she then told me “It sure doesn’t seem like it”. Which I then left and I would never recommend someone to go to this store and if you do go just make sure you see any other salesperson other than Lisa.

Had the best experience working with Erik! He is very knowledgeable & made the whole process very easy! Highly recommend working with Erik!

I purchased an ottoman in Feb/March of this year along with the 3 year extended warranty, after only 2 or 3 months one of the seams ripped, clearly a problem having a seam 3 inches long with stuffing showing. I made a claim with extended warranty they said I had to use manufacturer warranty since still under their policy, the manufacturer warranty sent me an email that someone had to come to the home to inspect the furniture and they never showed up, i waited all day! I called and they said my claim was denied, no apologies for the no show, and will not say why, if a rip right in a seam is not covered I don’t know what is, I am very disappointed in Ashley furniture and will never go back and will be sure to tell everyone I know this company does not stand behind their products and provides a crappy product and customer service. Buyer beware if u shop here, not recommended.

Very nice coffee table at reasonable price. Attention by salesperson Lana was excellent

Luna was great to work with and very knowledgeable. We purchased a new sectional and tried out Tempur-Pedic mattresses and put one on hold.

Just moved to the area, Sam helped me out and got my new spot furnished with amazing pieces. I didn’t have to wait long for service, and the white glove delivery was better than expected.

Everything went well and John Wayne was super helpful.

My experience with Ashley Furniture was very good, I purchased a sofa that was exacttly what I have been looking for. Everything seems to be good quality yet affordable. My salesman was knowlegable, and answered all my questions. I would recommend this store.

Very professional, couteous and patient Answered all our queries.

Awesome!

U the store

Erik was great to work with. He was patient, kind, and helpful.

Super patient and helpful. I love this location and Ashley Furniture

Matt was great!! Professional and friendly.

Arnold was awesome very knowledgeable and helped me find my exact items and I am pleased

I worked with Zion Golden on the first visit to the store. He was very helpful and patient. Today on our return visit Zion was not working but we were helped by Brian who was also helpful.

We went to Ashley looking for children’s bedroom furniture for our 4 year old twins. What an amazing experience! Selection and service was great. We looked at 2 other places and the quality and prices weren’t even in the same ballpark. We will be back!

Jon Wayne is a wonderful salesperson!

Great place to grab your home furniture and goods. Erik treated us with the upmost respect and his customer service was absolutely tremendous. My wife and I were a tough sale LOL. But, Erik won us over.

Customer Service was amazing! Ali Was able to help us and meet the needs of my children. He helped me pick the perfect beds for them, even though they were extremely picky to choose. His patience was extremely helpful and selecting what we needed. I cannot wait to go back and pick a couple other furniture pieces. Thank you.

Jayvion was great!! We were looking for bar stools and he found us exactly what we described we wanted even though they were not on the floor. Thanks so much ☺️

Very nice salesman will come back

We had Jajay or jj not clear on the spelling assist us last night. He helped my parents for a long time earlier in the day then I came back with them at night and he was so helpful and respectful and not hounding us, he respected my asks and he was very informative, honest, and efficient. Customer service isn’t what it used to be but he made me think it isn’t bad everywhere as he proved his white glove and white coat experience with us. He is a sleep specialist also so that helped a lot finding best mattresses for my parents. He did a great job and their furniture was much better quality than the competitors we had also seen. We purchased quite a bit of items there last night and it was a process but not too bad, costs were reasonable. He was so polite and kept us informed along the way. Thanks for taking such good care of my parents and I we will be recommending jj or jayjay to everyone. This location on hall rd was clean organized and rest of staff was friendly as well. Lamar was very nice as well. Very good experience.

John was a great sellsman.

Outstanding job my sales person was and is the best 🥰

had a fantastic experience working with Ali while shopping for new dining chairs. From the moment we walked in, he was friendly, attentive, and incredibly knowledgeable about the different styles and materials. Ali took the time to understand what I was looking for, offered helpful suggestions, and made the whole process smooth and enjoyable. Thanks to their help, I found the perfect chairs that not only match my dining space perfectly but are also super comfortable and well-made. I never felt pressured, just genuinely supported in making the right choice. If you're looking for great service and someone who truly cares about helping you find what you need, I highly recommend asking for Ali Qadir! Hall Road location

Lana was OUTSTANDING. She did everything to make this process possible and easy! I couldn’t recommend her more!

I was trying to pick out a sofa and two chairs to go in a living room that is never used. It’s just for looks and Alec was amazing. He was aware of my budget and did a great job showing me pieces in that budget. I was in the store at least four times and every time Alec was so patient with me he couldn’t have been more helpful. Even being honest about the different quality in each piece I was considering. Looking forward to working with him again where as we are updating the furniture in our home

My salesperson, Jay, was very helpful and knowledgeable about the items I was interested in. He greeted me in a very professional manner and answered every question I had. I will be sure to ask for him whenever I visit your store.

Service was great, even with the busy Memorial Day sale

Erik was great to work with and helped us to feel confident in our purchase. Service was great and we can’t wait for our new sectional.

Loved the purchase at Ashley.

Poor experience, poor management, Lamnar, has poor communication with customers Had to cancell order after 2 hours applying for credit card. Do not recommend this location.

Excellent thanks

Great service, good prices, quick check out.

Love working with Lana

The lady was very helpful for being new on the job.

Nice job!!👍

Great selection of quality furniture and friendly sales. Glad I dropped in and made a purchase.

Very pleasant sales person Lana was very helpful with helping us decide on new couch and accent vases.

We met Lana, the saleslady, and told her what we were looking for in living room furniture. She was very friendly, polite, helpful and patient. She helped with suggestions and ended up ordering what we were looking for online. She did a great job! We also were introduced to John in the mattress dept. He too, was very knowledgeable and friendly. Our overall experience was top notch!

Zion was great. He was thorough and patient while explaining everything.

Lana was our sales person she was informative and knowledgeable without any high pressure tactics thanks!

Very bad experience delivered wrong stuff and didn’t want to take it back

"White coat lab techs were a joke".. was in your store yesterday to price out a mattress.. the sales rep who greated me couldn't find me a mattress in my price range.. told me he was new and called over "Ben" who was one of their "Sleep experts".. never really asked me what my budget was from the beginning. Kept showing me $3000 mattresses plus the expensive power bases. Kept stating that a few months in these and you'll never change the way you sleep etc. Again never asked me my budget and kept saying finance a new mattress instead of paying for one up front. When did i ever say I wanted to finance something? After being very polite and letting him show me several pricy mattresses without working with me I had to end the sale as nicely as I could. I told him I still had to check other places and wasn't committed yet. He responded with one of these most desperate lines I've ever heard . " You know these mattresses are priced out and contracted similar to iPhones for example." "If another retailer is selling this product for less then us it'd technically be illegal and they could lose their contracts with that company if they are caught, so you may as well finance here". "That being said I can knock down that mattress by $300 so it will only $4200 plus the base which we can work with" I immediately said no thank you again not committed and left after that. Maybe work with someone who only wants to spend x amount on a mattress.. I've seen mattresses range $800-1200 on your site and he didn't show me a single one of them .

good experience...Zion was fantastic and helpful.

I recently had the pleasure of working with Jeune to furnish my new home, and I couldn't be more thrilled with the experience. From the moment I walked into the store, Jeune's warm and welcoming demeanor put me at ease. She took the time to truly understand my style preferences, needs, and budget, and she never once pressured me to make a purchase. Her patience and dedication were truly remarkable, and she made what could have been a stressful process feel surprisingly enjoyable. What truly set Jeune apart was her exceptional eye for design and her willingness to share her expertise. She offered invaluable advice on everything from furniture placement and color schemes to fabric choices and accent pieces. It was clear that she wasn't just trying to make a sale; she genuinely wanted to help me create a beautiful and functional space that I would love for years to come. Her knowledge of interior decorating was impressive, and she had a knack for suggesting pieces I wouldn't have considered but that ended up being perfect. Beyond her professionalism and design skills, Jeune also has a fantastic sense of humor! She kept us laughing throughout the entire process, which made the whole experience feel like shopping with a friend. She has a way of making you feel comfortable and confident in your choices. I highly recommend Jeune to anyone looking for a furniture salesperson who is not only knowledgeable and helpful but also a joy to work with. She's a true gem!

Very nice thank you

Alec always provides excellent service. He allows use to take our time to look around and is very patient. We appreciate him very much! God bless you!

Mr. Zion Golden was amazing and treat my wife and I very well! He listened to what we wanted and showed us many options without trying to upsell anything! Mr. Golden was amazing! Thank you!

Actually we did very well until John Wayne the used car mattress guy stepped into the picture. He was rude , didn't listen to my needs and wants. I told him what I needed and he tried selling my husband something else. This was my bed, my needs. I will never deal with him again as this is the 2nd occurrence in the past 6 months. He needs to listen to the customer as we are the ones paying .

Zion was awesome! He has a super calming demeanor. It was very appreciated during a somewhat chaotic sale (floor model, IT issues, buying out-of-state, etc). Amazing prices, selection & staff! I’ve bought all my furniture from here!

Jon was an excellent sales rep He took me to various table and chairs I was looking for and found the one that I wanted to see He checked the inventory on it I also told him it was on sale online and he honored the price I was very impressed with the furniture in the store and the the display I will definitely return for other furniture purchases

Ali was very helpful and knowledgeable

Great customer service Great pricing Steve spent a lot of time with me Very help ful!!

Erik was great to work with. He explained everything in great detail with full transparency.

This was my first time at AFS and Mr. Steve made my visit a pleasant experience. Would definitely encourage family & friends to check it out.

I won a $500 Ashley’s Furniture gift card at a Detroit Tigers game and was excited to finally use it—until I actually visited the Macomb store. First, they tried to overcharge me when using the gift card, which I had to fight to get corrected. (Jeune & Ben were a pleasure to work with though) Then I selected a tan bed off the floor model, and when it was delivered, it was gray. To make matters worse, the delivery team told me the bed was defective—the storage drawers wouldn’t fit properly and they would need to come back out to fix it. When I called customer service, I was told I received the correct bed and was even told I might be colorblind, as “the color depends on the lighting.” I showed them pictures clearly showing the difference between the tan bed I ordered and the gray one I received. Pictures attached for reference. After that, I was put on hold for 45 minutes, only for the call to be disconnected and never returned. I tried again the next day and was kept on hold for 30 more minutes, only to be told again that I ordered a gray bed—which I absolutely did not. Now I’m still trying to get a refund, and no one is giving me clear answers or next steps. The bed is still the wrong color & the bed is STILL BROKEN. This entire process has been frustrating, disrespectful, and completely unprofessional. I wouldn’t recommend this store to anyone.

My partner and I recently bought a couch at Ashely, and I was very pleased with my experience. Jay was very knowledgeable, friendly, and professional!! He helped us find the perfect couch to fit our needs and was happy to answer any questions we had. I would recommend this store and staff to family and friends! I can’t wait for it to arrive (:

Delivered a broken piece of a sectional, claimed they were going to replace it but now here we are, 3 days later, still “waiting for the warehouse”

Very great experience! Zion welcomed us and made the process super easy.

We had an excellent experience at Ashley! I would definitely recommend all friends and family to shop there.

Lana is the best! We’ve been waiting for months for a new color (Dune) to come out in the Larce High Performance Fabric Couch and it didn’t disappoint! Can’t wait to get it in our living room💜

Was a Great experience! Ben was a awesome salesman and took care of us !

Delivery went smoothly until they delivered the wrong loveseat, no fault to theirs as the box was mislabeled. However the rest of the process was inconvenient, was told they would delivery the right couch same day. Was never updated of the ETA, had to call several times and no one was able to tell me anything. We love the furniture however the process was a mess.

ZERO STARS!!!!! Ashley was the worst experience I've ever had. I would never recommend or buy any of the garbage you sell again. Customer is AWFUL

J was amazing! Great to work with and answered all my many questions since the couch I was looking at wasn’t in store but I wanted to try out something comparable. Ended up going with the Lerenza per his recommendation which is sooooo comfy

Alec at the Sterling Heights location was amazing to work with over the weekend. I had done my research online and knew which furniture I wanted to check out. He gave me the space to explore the furniture, we very kind to my two boys with me and ultimately helped me get the best furniture at the best price. Thanks Alec, cannot wait for the furniture delivery this weekend!

Luna is the absolute BEST!! She took a lot of time and went over everything with me about the different mattresses and bed frames. She’s a 10/10.

Ben was amazing! Found us a great couch and was reasonable on the price!

The store was very clean and organized Everyone we talked to was very friendly Zion our salesman was very nice and helpful and not pushy Great experience will definitely be back in the future

Our experience working with Jay on purchasing an outdoor seating arrangement was amazing! He made it seamless for us.

Had a great experience with our salesperson Luna! She was super knowledgeable and very helpful with our purchase.

Jay was awesome !

The installers were very professional and polite. I am somewhat disappointed in the quality of the furniture. Plastic feet? Fabric that does go to the bottom of inside . Crooked and misaligned netting on the bottom. Not at all what I expected. At a glance it is lovely, beautiful to look at. I question its durability. I wish I had better things to say, but I guess as the saying goes “ You get what you pay for.” I definitely wouldn’t recommend buying anything from your company to anyone close to me. I won’t be a repeat customer either.

Excellent service from Jay, he listened to us and showed us exactly what we were looking for and more went above and beyond for us, without pressuring us either which is nice !!

ZION WAS A GREAT SALEMAN, VERY KIND AND POLITE. I WOULD RECOMMEND ASHLEY and ZION TO GO FOR FURNITURE. THANK YOU: Donna Gross

Alec and Erik We’re extremely knowledgeable about the furniture and mattresses. They were very polite and helpful throughout the process of picking out our furniture.

Great selection of furniture. I'm excited to have my new couch delivered soon. Great staff and very informative about their products. I would do business with them again.

Was helped by Zion - he was great. Also spoke to Ben who was very informative and the manager Brian introduced himself while I was in the store, and he let me know about all pertinent details for my order. Very good experience here.

Excellent, exceptional and delightful. I went in blind, not knowing what the right purchase would be for me and I was pleasantly surprised with how helpful and patient the gentleman that helped me was! Well done!

Great experience overall. Good quality and very competitive price. Sales people very polite and professional. I recommend it

Ali took the time to show my wife and I how our reclining chairs were made. Thank You Ali

Eric our salesperson was great. Very knowledgeable, low pressure and friendly. Showed us many options.

Great customer service

No pressure and helpful salesman

Ali is very personable and really wanted to ensure we had the best deal! He's really the best! Erik was kind enough to help get everything wrapped up, even though it was a bit later in the day. Quick delivery and 0% APR financing - can't go wrong!

Excellent service the team knew exactly what to do and was very informative

Out salesman John was very helpful and patient as we made our decisions. He was very knowledgeable

We couldn’t be happier with our experience at Ashley Furniture. Jon Wayne was awesome!

Ali was extremely resourceful and helped me find exactly what I wanted. He got me a great deal with a quick delivery time. I came in not expecting to purchase but was thoroughly convinced i was making a great decision in less than an hour.

Thank you Jay he was very helpful.

Went to three different stores, and Ashley won out! Really nice selection and decent prices. June was my salesperson and was wonderful. Easy in, easy out!

Ben Wilson was very helpful and patience with us. We visited the store 3 times before we finally decided to buy our furniture. And we changed our color choice a few times. Thanks Ben

Jay was our sales person and was very helpful, patient, and knowledgeable. Prices were reasonable. Thank you!

I worked with Jay and he was very knowledgeable and patient. Overall a very good experience.

Ben was my sales person. He was extremely helpful and patient. The selection at the store is awesome! The showroom is clean and inviting.

Amazing customer service from the start to the end. The sales manager was patient and very detailed

We were shopping for mattresses June was amazing. She had a lot of knowledge about mattresses. Over all store was well maintained and lots of choices for furniture and good prices. I am Glad that visited for first time. Thanks.

My order was cancelled, yet no one contacted me I had to contact them. On person told me it was damaged and the other person told me it was never put on the truck at the warehouse. I requested them to just cancel my order completely and refund my money. The one person told me to have customer service on the chat take care of it, the person on the customer service chat told me they couldn't do it. So now they are refusing my order. The girl I initially worked with was great at the store everything went quickly and smoothly. But now I am changing my rating to 1 because of the inconvenience and customer service. And the fact that no one can seem to tell me the truth or refund my order.

Nice store. Jay was very helpful. He assisted me without pressure and helped me to find the perfect chair.

Our salesman Ben Wilson was very good for someone who is relatively new. He was respectful of our time and did not hassle us over what we were in the store for. He allowed us to browse the showroom without being felt like we were being spied on. He answered all of our questions and made us feel comfortable with our purchase.

Salesman was very knowledgeable, courteous and actually quite entertaining. I would certainly start with this store when I’m in the market for more furniture.

I don't get my furniture for 5 more days (by choice) but I LOVED Lanna. The store in general felt comfortable. They don't immediately harass you. My husband and I were able to walk around and talk privately between to 2 of us without being followed or interrupted. When we were near the end a nice lady introduced herself but did not aggressively try to sell us anything. With in seconds we had questions. Her personality, knowledge and even opinions helped us so much. I felt as if we were friends. I had been looking for 4 months at GW because I thought Ashley was going to be over priced. I was wrong and I am thrilled with everything. We will be back for kids furniture and an office desk soon.

I recently visited Ashley Furniture on Hall Road, and I had a great experience. A young sales associate (Jay) assisted me with deciding whether to purchase a dining table set. I really appreciated his patience and professionalism, he was knowledgeable but never pushy or salesy, which made the whole process much more comfortable. It's refreshing to have a shopping experience where you feel genuinely helped, rather than pressured. Thank you for the great service!

Jay was a perfect salesman. Not too pushy but attentive to what we were looking for. So young but so smart. We will be buying more from him!

Well…. I was told in store that my 300 dollar rug was going to be delivered way sooner than expected. Now supposed to be here next month. Supposed to take 2 days.

Worst experience my wife and I have ever had. First thing was we picked out furniture and thought we paid for it on our credit card. Turns out they charge it to another couples card. Then our Oder was cancelled and wasn’t notified of that. Our delivery date was March 4th we donated all of our furniture on March 3rd. I got late in the day so I called to confirm delivery and that’s when we found out. After numerous calls and different BS reasons we reorder the same furniture. Paid for it saw the charge on my credit card. Still nothing delivery was cancelled again because this time they told us it was in layaway after paying in full. Tried to cancel order completely and got the run around. Called and filled a fraud case and got my money refunded. Went to McMillin’s furniture in Yale and is was worth the drive. Ordered better quality furniture and it will be delivered in a few weeks. Meanwhile we are sitting in our patio furniture making do but this is all because of poor customer service from Ashly Furniture. My advice is don’t do business with them at all. Drive to Yale and save yourself some grief. Unfortunately I can’t give them negative stars as a review or I would.

Everyone was extremely nice, we found it cheaper online and they match the price. No problems

Alex was great in helping us find a couch. Very organized and efficient

It was great to work with Jay, not a bit pushy, very polite and knowledgeable.

Eric is the best. he made sure I got the exact bedroom set I was looking for. It took some time but worth the wait. Thanks again for all your patience and help Eric

Go here if you're a people pleaser that has a hard time getting away from pushy salesmen like myself. Went here for my kitchen table after I'd already spent a fortune on a couch (that I now hate) and a rug from Gardner White (I was followed around and felt myself panicked to buy the first couch I sat on). They allow you to actually browse and feel comfortable testing items. When I was ready to buy, I went to look for help instead of being chased. They don't stare you down and ask how it feels like they're getting off watching you 🤣. I got a really great table that was on clearance and perfect for the space I needed it for. They even helped me break it down to fit into my car and loaded it up for me. I wish I could remember my salesman's name, I'm making this post so late. He was a middle-aged black gentleman. He told me he had a daughter my age after I shared the life changes I was making and buying furniture for. I felt he treated me the same way he would have his own daughter with the kind advice he gave me. You guys rock. I will definitely be back for future needs!

Jay was amazing and helpful with picking out my furniture. He identified the exact couch I wanted from picture I took of a pillow over a year ago!

Loved salesman John! He was informative and professional without being annoying! I liked that he didn’t hoover and gave me and my husband time to discuss our options. We will buy from you again in the future.

Great service! Jay did a great job with suggesting and finding us an amazing sectional. Thanks Jay!

Do not use Ashley. 1st whomever they use to deliver broke our landscape light and the day before our delivery of the rest of our order they canceled the delivery. Go to trusted Gardner White.

Customer service is excellent! Jay was patient with us, answered all of our questions, and helped us buy what we need! The other sales associates were also very attentive and nice to work with.

Lana and John were amazing!!!!!

Wonderful experience and very knowledgeable and amazing staff. They were even wonderful with my kids and helped accommodate and keep them busy so we could relax and try to find a mattress. We will definitely be shopping here again and recommending to everyone.

We had an excellent experience at this location. Our salesmen Bledi was very professional and kind. He was very nice to work with. Will definitely work with him again.

Jeuné was incredible! She made us feel so comfortable and helped us create our perfect dining set. Start to finish from walking in to checking out was everything we could have hoped for and looking forward to doing future business with her. Thank you Jeuné!

Everyone that helped me pick out my new sectional and a mattress for my daughter’s bed were very kind and helpful. They stayed in the budget that I provided which was nice.

First thing that was refreshing was not being bombarded at the door, we were able to walk around check out some stuff then was approached Ben who was super helpful and made the whole process quick and easy my husband and I weren’t in the store for more than 20 minutes and purchased a couch within the budget we set including shipping! The other positive was we would get our new couch 4 days later. I highly recommend this store and letting Ben help you out.

Had a very pleasant experience. The associates made me laugh and yet were very professional.

Friendly service and well educated on types of merchandise at your location

ALI and Lamar were great !! Helpfull and knowledgeable!!

Mr. Erik Wise, was very professional. I really appreciate his services.

Best service ever. Erin knew everything, surpassed my expectations & got me the bed of my dreams!

Appreciated Jay’s support and patience helping find the perfect piece of furniture.

We had a wonderful experience with Erik!

Just awful, got chairs home, they are not as comfortable as in store, to put the footrest down and keep it locked, you really have to almost abuse this to lock into place, bought a Protection plan and just want to exchange for something that to us is more user friendly, but was told, there is a No Exchange or Refund policy, Yet nothing on my paperwork says anything about this supposed policy. I simply want to exchange these for two other recliner/rockers but am told No, Needless to say, I will not be buying anything from this store again and IF anyone asks about ASHLEY Furniture, it is a SOLID NO---STAY AWAY AND BUY from a more consumer oriented Happy Customer store, and please dont ask me to TEXT or Call you to help with the situation, I DID, and you choose not to assist.

The sales associate Alec who helped me was very professional. Knowledgeable on the dinningroom set that I purchased. For any future purchases i know whom to talk to.

We were very satisfied with Jay's customer service and how he helped us with our purchase. The store is clean and has a huge selection of merchandise to choose from. Would definitely recommend.

Knowledgeable sales.

The quality and selection are top notch! The salespeople are friendly and don't hover while you look around it was a unique experience. I will be shopping there from now on.

Jay was great! Answered all of our questions and even made us a great deal including a 5-year warranty at the price we were looking for. Thank you for your great service Jay!

Very expensive with a very limited selection.

Erik was a great help to me and my wife to find the perfect chair for our nursery!

Very nice and clean store. Our salesman Bledi was very knowledgeable and helped us get what we wanted and a little more then we needed….lol

Pick it up yourself if you can. We had a scheduled delivery date and then were notified the day of that they didn’t have our order in stock. Customer service is garbage and offers no resolution or compensation. We have removed our old furniture to make room for the new and now we have an empty room for another WEEK!

My salesperson Jay was helpful, knowledgeable and very polite. He took time to show me different products and to explain, in detail, the delivery process.

Lana was amazing Thank you

Everyone was very helpful and no pressure sales people

Staff was friendly, easy to work with and gave great insights on what to get based on what we wanted. It's a clean store, a lot of options and nicely set up.

Jay was great. Very knowledgeable.

On time, quick and professional.

Very nice,and polite people.

Erik was very helpful and funny. A purchase of thousands of dollars can really be stressful so I appreciate him answering my 50 questions and making the experience lighthearted! I am so excited for my new couch and looking forward to learning more about Ashley warranty!

Very satisfied so far and the young men that delivered were very nice . Thanks

Jay was great. No high pressure. Helped me with exactly what I came in for.

Erik was easy to deal with and experienced.

I came in to the store with my 7yr old to find a bed he liked, when I asked where to find them i was pointed in the right direction. After a few minutes someone checked on us and I had some detailed questions which they couldn’t answer so they found me someone who could. Alec stepped in and helped find us a bedroom set that fit our needs. He was very kind and patient, and pleasant to work with from start to finish.

The best experience I've had furniture shopping; even my husband loves the store, the sales team and management were AMAZING to my family and I. A 10 out of 10🫶🏿

I have treat with respect and understanding.

Excellent customer service. Prices are reasonable and the discounts they offer are even better. Can't wait to get my new living room furniture.

Alec took care of us on selection and price as well as his manager. I would definitely shop there again.

Ali was great he listen and directed us to the right set. He worked hard on the price with his manager and we got a great deal very happy.

Good experience

Jay worked with us as far as purchasing a mattress. We had gotten several quotes from different stores and we came over to the store after being at Gardner White and they beat their competitors price . Jay was very professional knew what he was doing and very courteous. We walked out very happy customers.

The sales person added a $699 protection plan to my bill without informing me. He then misrepresented the benefits of the plan. It was clearly a lie. I insisted on hearing from a manager who, in the end, did not back his claims.

Alex was great

Amazing experience! Luna helped us in every way possible. My husband and I brought our 2 year old daughter and Luna was so sweet with her. It made us feel comfortable as well. Thank you!

My wife and I bought some couches and chairs from the Hall rd. store. Paul, the store manager, was our salesman and seemed like a nice guy. We asked him if we purchased the couches and they wouldn’t fit down the stairs, could we get a full refund? He sad yes. Sure enough they didn’t fit but, true to his word, Paul said we could pick something else or get a full refund. We found something else for $700 less and bought it. After a couple weeks we noticed we hadn’t been credited for the difference on the card. I made four calls to Paul about that and the delivery date. He returned one about the delivery date but nothing about the credit so I went to the store in person. Paul wasn’t there so I talked to Brian (manager). He said he would see Paul that night and have him call me. No call. I went back to the store and Brian said that “he couldn’t make anybody call” but he would look into it for me and call that night. He did call but to say he’s still looking into it and would “for sure” call me back the next day. He didn’t. Three or four days later the credit mysteriously appeared on my card with no further calls from Paul or Brian. We got our furniture, on the day they said, and we are happy with it. What could have and should have been a 5 star review was lowered just because some people think returning phone calls is not important. This is just simply known as customer service.

The staff was very attentive and professional. My salesman, Jay Z I believe was new to the company but he did a great job. Keep up the great work!!!!!

Staff was friendly and attentive. The purchasing process took way longer than it should have.

Both of the salesman that I dealt with were both professional and had a good sense of humor

Our Salesman Alec was great. Answered questions and concerns we had about new dining room table and chairs. Alec was very knowledgeable and helpful. Fast friendly courteous, no pressure

Walked in with the mentality of just looking and not expecting to leave with anything, and left with a phenomenal deal from phenomal people!

I love shopping at Ashley Furniture, and our sales guy Kevin was the bomb.

If you are in the market for furniture, I strongly urge you to visit Ashley Furniture without delay. I highly recommend that you ask for Rita, who is exceptionally dedicated and proactive in ensuring that you find exactly what you need. Her commitment to securing the best possible deals for her customers is unparalleled. Rita's attentive listening skills and expertise make her an invaluable resource in your furniture shopping experience. You will not be disappointed with her service; she truly excels in her role.

Jay is super easy and accommodating to work with!

Jeune Williams was a terrific person to work with when buying a bed set. She helped me a lot with meeting at a sale price that was in my budget. Even though this process was frustrating because I hate shopping and spending so money she kept her patience and adapted to my needs quickly. I recommend her. She is bright and patient! I give Ashley’s a 3 star for there computer system that is what frustrated me the most! So slow and so many hiccups , something that should take a few minutes takes almost a hour it feels like. I did not like the fact that they take pictures of your ID and credit card! That is unacceptable! Ashely’s needs to Do better on exact dates of delivery not hey it will be soon it’s stocked , but be precise in the purchase and also reflect that on the receipt! They tell you this but the receipt interprets another story. That is not fair as a customer. I also want to emphasize that warranties should not be automatically placed on a customer’s order without the customer’s opinion or notification.

Alec at Ashley made my decision making so much easier. He was great to work with.

Bella was fantastic! She is very good at her job. I got beautiful furniture at a great price! Exceptional customer service!

Saleswoman was perfect. She listen, she was very educationional.

If it had not been for Bella, I would never have returned to Ashley! My mother visited twice and both times she dealt with two lazy male reps that didn’t want to do any leg work (probably needed and fast sale) and emailed the quotes we needed “that day”, Days later. Bella saved this sale!! Super sweet and knows her stuff!!!!

Jay was the exact type of expert that we enjoy doing business with. Knew answers to every question, personable, and helpful. Genuinely interested in helping. Not pushy. Respected the browsing time we asked for at first. The location has a good selection. It is clean and well staffed. When we come back, we will make sure to do so only when Jay is working.

Bella is a great sales rep, she helped me out with living room furniture. She was knowledgeable, patient and very thorough. Highly recommend seeing her there!

With building a new home, we had to keep rescheduling the delivery and it was so easy to do so. The delivery went smoothly with live updates on where we were in the delivery time frame. The couches themselves are more firm which is to expected as a brand new product that will soften over time. They are very heavy with the electronics in them but quality is great. We will see over time how the battery power holds up. Overall very pleased with our experience purchasing through this Ashley furniture location. I do not recommend buying directly online due to return policy! Go to the store and meet with the friendly staff!

Great price but was annoyed at the length of time it took to make purchase. I’ve bought cars quicker. Seriously, we walked in store having already picked out our couch on previous visit. It took 1-1/2 hours to complete the sale and set up delivery

I would caution anyone buying furniture going to this store. We paid in full and have never experienced such an unprofessional experience. After we ordered a couch we expected a minor wait for delivery, not 6 weeks, the delivery company is trashy, rude, and completely incompetent. Our couch was delivered incomplete, with two (2) different sets of legs. After going off on the store manager and sales lady they finally agreed to drop the delivery fee, DO NOT Choose delivery or pay upfront. The management is disconnected and disengaged. Never again at this store.

When i tell you this was one of the best experiences I've ever had, staff was helpful in all aspects, my sales person was a lady, Luna and she was the best.

Friendly and Great staff with creative ideas!

Salesperson Lana was great!!!

Lovely furniture that looks much higher quality than the nearby competitors. Had a great experience and Jay was as professional and super helpful.

Bella was incredible!! She truly helped me make the best decision for my needs!

Jay was phenomenal! He was extremely patient, and very informative. Highly recommend going to see him and I look forward to making more purchases with him in the future.

I accidentally broke a bar height kitchen stool, and they had one that I could replace it with that I took home with me the same day!

Please check online prices before you buy in store. Online deals on their website are better than in the store itself, plus they would not honor my coupon that I got for signing up my email online($50 but still worth it). Delivery charge and product price higher in store.

Bella was wonderful and so helpful!

I had a preconceived belief this would be something I needed to endure. However, it turned out I actually enjoyed my time at Ashley’s ! The main reason was working with Alec ! It’s been a long time since I have encountered someone who was friendly, knowledgeable, and earned my trust by explaining all of the relevant issues.

We had a great experience. The sales reps knew what they were talking about and helped us out and made the deal happen. Thank you.

Some really good product there. You will have to pay for quality you know. Right now they have some good deals going on and you could finance if you want to. Sales people give you enough time. Nice store and selections. Plenty of parking at the plaza.

Yesterday We had a very positive experience with the sales manager Paul Kovatch. Now I hope we have the same positive experience with the delivery and merchandise in 2 weeks

The customer service was excellent. Our sales team was knowledgeable and helpful. I hope that everything with the deliveries will go smoothly and we will be able to enjoy our new couch.

Service was great. Paying and checkout was quite slow. Almost changed our mind about our purchase due to the length of time it took to checkout.

Went to the store to purchase a sectional the salesman and manager were very friendly and helpful. They got me a great deal just waiting on delivery

The strore has a wide variety of quality household items to choose from. The sales staff was very personable and helpful. They were not pushy or overbearing. They were knowledgeable about the products we were interested in. We will shop there again in the future.

Amazing store with an amazing guy Erik Wise who guided me to the right furniture that I was looking for. I’m grateful to work with him. It was definitely a pleasure. Keep up the good work man. I will definitely come back to see you again.

Bella our sales associate was very helpful and accommodating throughout the entire process. She was professional and very personable especially with making getting a new couch fun for our son! The experience was simple and painless and will use Bella again for future furniture needs.

Our delivery drivers were very professional and handled our furniture with care.

Awesome store and the salesman are great

Very Disappointed in marketing, in that items listed on website as "in store" were not and that "cyber deals" were for an outlet store, that does not exist ! If not for Erin, an exceptionally personable, hard working,, sharp n professional saleswoman, I would have left and never returmed!

Great people very egar to help.

It was the best furniture buying experience I have had! Luna was absolutely amazing. She was knowledgeable and very warm and welcoming!

Erin is fantastic. Very professional, friendly knowledgeable. Erin help me big time with the decision and I trust her with the purchase of my sectional and she has and eye for design . Lovely person.

Brain was very helpful and patient with us. Thank you

Our experience with Ashley Furniture was exceptional. Bella was an exceptional sales person I would recommend her. Joseph assisted Bella with a sale and he was very knowledgeable. We would definitely come back to Ashley in the future.

We are actually calling to cancel

Excellent service. Found the furniture we were looking for and the sale was completed and delivery was scheduled very quickly.

I need to be up front, our sales commissioner person was great. This is more of an overall experience review. Jay Hill was an awesome rep. When we walked in we first noticed the kitchen table that we were somewhat interested, in but we were shopping for a couch lol. After perusing the entire store by ourselves we were about ready to leave when I stopped back at the first table that we had saw near the entrance, and begin discussing whether we should actually purchase it or not. Jay walked over and helped clear up some questions about pricing that we had handle the transactions and all that so no problems with the purchasing or with the customer service. Just the fact that they didn't have customer service on the floor for the majority of our walkthrough. For a furniture store it felt a little off. Keep in mind it was Black Friday so. they were probably busier than normal so your mileage may vary

OMG Lana was amazing! She answered all of our questions and then some. If you go, you MUST ask for her.

Excellent Service

Went in with the desire to purchase a recliner for a Christmas gift. Was not bombarded by workers trying to sell as soon as I walked in, which I have experienced in other furniture stores so I was pleased by that. Instead I was able to browse a little until I was greeted by Joseph, who kindly led us to recliners, mentioned the Black Friday deals they had going on, and said he would be around if we had questions and he would come check in on us in a few. I was impressed by the selection as well as the pricing. We did end up purchasing a recliner which we will pick up closer to Christmas from the Warren warehouse. Overall great experience and I will be back when I am in need of more furniture!

Loved our shopping experience. Erik our sales associate was very knowledgeable and helpful in making our purchase. Can’t wait for delivery!

Had a great experience! Bella was super helpful with my purchase!

I was pleased with the help we received, but then I discovered that the gentleman had miss lead me and said that there would be no charge for delivery...and there was....He had just moved the numbers around so it looked like there was no charge.

The Ashley staff were all friendly and courteous, from the associate who first introduced us to the Gold class of furniture, to the sales team who helped us find the best accent tables, and saved us a large percentage over and above the Black Friday sale. Happy Holydays!

Great experience. Very helpful, no pressure, just answers and "space" to let me think through what I wanted to do. I needed several things w several factors impacting choice options. I would recommend Ashley & it's sales team.

Working with Bella Savich made everything easy. She was very knowledgeable with the different furniture and gave great advice.

We had great service

Bella was great to work with and she made our experience hassle free.

Very helpful to us, was very patient and knowledgeable on the furniture we purchased, good financing plan. Will definitely do more business with them.

Wonderful experience! And easy approval. I worked with Jay and he was so kind, helpful, accommodating, and really patient. I wasn’t sure what I wanted and he patiently waited and worked with me for hours to choose what was best for me and explained all of my options. I will be back to purchase more furniture at this location! Currently waiting for my items to be delivered! Thanks Jay!

Paul was fantastic!!

Jay was super helpful!

Terrible logistics experience. They had to come to my house 5 or more times to get our delivery completed. Their logistics teams fraudulently signed my signature on their release paperwork, delivered a bad that couldn't be slept in because it was missing the head board, and provided no solution until I escalated multiple times to management. When I called the store, the sales person who had sold me the furniture had left for another job. In talking to the manager, I was redirected to call their operations center. Absolutely no ownership of my problem from the sales team, and the operations team didn't have the proper escalation channels to address my issue without multiple calls. Do no recommend this company.

The manager Paul was very knowledgeable and helpful, I appreciated his help very much

Luna was a great great help. Was very knowledgeable about all the products I was asking about and about all the deals/sales going on. Even all the paperwork stuff was quick and easy.

Bledi was extremely helpful without being overbearing. He allowed us the space to decide what we wanted to do but was available to answer our questions. Shopping here was a really good experience.

Erik is a patient, professional, Ashley Store Sales Rep. He’s helped me out when I stopped in store twice. I was able to stay within my budget, and I even saved more! I was browsing Ashley Store on line, and stopped in store twice. It was much different experience in a good way.

Erik is the man.

Erik and Kevin were very patient, informative and solution-based. After explaining what I was looking for but sensing I wasn’t completely satisfied with my original option, Erik showed me alternatives that were an even better fit [that I ended up purchasing]. I highly recommend this duo! Thank you!

Lana was very nice and cared about our wants and needs. We will be a returning customer.

We haven't received our furniture yet to review the product. But,we have to say that Jon was great and very helpful and patient with us! He even made a call to us to thank us again.He also was professional!

If you see my previous review we have had continuous problems with Ashley. Our home is finally fixed after damages and settlement. Although, I haven’t had working furniture since August the day it was delivered. Apparently my city is out of the delivery range so they only come this way on Thursdays. In September I booked a technician to come out on 10/24, I confirmed the technician to come on 10/22. On 10/23 they cancelled due to “unforeseen circumstances”. Now they say they will reach out to reschedule in 24-48 hours but, who knows when they have availability to come out to my home if the first time took a month. This whole process has been so stressful and I wouldn’t recommend this store to anyone. Once the store associate hands you off to corporate they don’t care one bit and don’t help. Do not buy from here unless you want months of a headache. UPDATE: They can’t come out until December 26th. I told them that was unacceptable and they finally sent an email asking if anyone can be there sooner. There’s no guarantee they won’t cancel in December and I’ll be going on 5 months of furniture not working. Ridiculous!!!!

They have the worst customer service. Spent over $5,000 on furniture. Canceled an item two weeks before delivery and the sales rep who canceled the item, didn’t cancel a mattress that went with the item. Was delivered to my home with a babysitter who didn’t know she wasn’t supposed to accept the 2nd mattress. Now they refuse to take it back. Then they delivered a bunk bed, assembled it only to realize a piece was missing, took it all back and now are coming out again. You don’t quality check before you attempt a delivery? Visited the store and was spoken to in a condescending tone by Paul and told since the mattress is in my home, they won’t take it back. My daughter has been without a bed for two weeks and now I’m stuck with two mattresses when I need one. Will never shop here again.

So refreshing ..the sales people were fantastic , not pushy or chasing us dowm.

Today was the 1st time I've been to Ashley Furniture. I actually haven't bought furniture in 19 years and my experience today was awesome. Alex is a great salesman, very knowledgeable very, patient, he showed me everything I wanted to look at, what colors go with what all the way to measurements and rugs. I couldn't have had a better experience.

I came to Ashley store because gardner-white sold me horrible furniture.. I had to replace right after buying it. Ashley furniture promised me they would deliver my furniture and put it together.. i had to put it together and i had to help the delivery people deliver it.. but i paid for delivery. They have since tried to make that right. Other than that, quality furniture at an expensive price. Im overall happy, especially after the nightmare in gardner white 😆

Our sales person lied about the delivery date. My 1st delivery will now be arriving 4 weeks after it was promised. My 2nd delivery will arrive 5 weeks after it was promised and nothing more than “end of November” for the last piece which will mean a minimum of 8 weeks after promised delivery. I like the products but not a happy customer. Oh and the sales rep who provided his cell in case we needed anything won’t return phone calls. I will not be a returning customer.

Wonderful service!

Bella was extremely knowledgeable and helpful with picking out furniture, made the whole experience easy and quick

Great sales staff. They were informative, without being pushy. Delivery for just a few days after purchase. Clean store!

I've been in the store a few times and today went in to make a purchase. I was assisted by Lana and she was great. Not only did she professionally assist me with my order but she also was instrumental in finding someone to pick up my old entertainment center. Overall, Lana was fantastic to work with!

Ali was an excellent salesman. Very knowledgeable about the furniture.

Lana was a heat she answer all the questions I ask here she was friendly I love to buy from her I recommend here to all my family and friends

Bella was awesome! Knowledgeable, didn’t push, great listener/communication skills! Friendly and welcoming. She's going to be great at whatever she does. You can tell. My wife and I will come back for the quality, price, and Bella!

Eric was a very good salesperson

It was so nice to walk in a store where the sales people were very friendly and let you walk around with out following around my salesman Anthony was awesome and very helpful on helping me choose the perfect Dinette set which I did purchase Anthony deserve a gold 🌟

Paul Kouatch is absolutely amazing!! I highly recommend him across the board!! Professional-funny- easy to work with! He cared and helped my son and I pick out the perfect living room setup! I will be referring Paul to all my friends and family!!!

My wife and I walked in just to dream about the furniture we were not seriously shopping for. Jay who works in the bed department approached us in the couch department and informed us about the sections of the store and let us goof around by ourselves. He kept lightly checking in on us to see if we had questions. My wife’s birthday was just around the corner and seeing their 60 month zero percent financing was kind of tempting. We came back two days later and bought a couch, ottoman, and over size chair. I made sure Jay got the sale because despite being a bed guy actually had a lot of knowledge on everything in the store was not pushy and is a very relatable guy! If you go to the Sterling Heights location on Hall Rd and want to be sure to have a good experience weather or not you buy Jay is your guy. He’s not pushy, you can text him on his work phone during business hours and he seems to want to just help and if he makes a sale then he makes a sale, which in my book is the right attitude.

Sales person is highly informative, Patient and did not follow us around, Just looking for the sale. He got us information when we asked allow us to put our ideas together, and then took the time to go order everything with us

Jay my salesman was very helpful and kind. I appreciated that. Found exactly what I was looking for. I actually enjoyed looking around. I have several Ashley pieces in my home.

Our salesman Jay was very nice, professional and knowledgeable. We would definitely request him again if we purchased more furniture.

Our sales representative Jay was very professional, made us feel comfortable and was very informative. My wife and I never felt any pressure to purchase the same day and that's a big reason why we returned when we were ready.

Jay was my Sales Associate who was a pleasure to work with. He did not pressure my wife and I as we browsed around the store but when we had questions was readily available. He answered all our questions and worked to give us a great deal. We bought a dining set and returned the next day to get a livingroom set as well. Great experience!

My sales persons Jay and Paul were awesome. I would shop that store again.

I was pleased with the sales man who patiently waited on my wife and I. He provided honest advice, which allowed us to decide on the best solution for our purchase.

**BUYER BEWARE**. Unacceptable customer service the store manager Paul K. is totally useless. He has no power and is unable to think outside the box for his customers and is easily agitated. After several delivery dates that were cancelled we have been waiting almost 3 months for the remaining 2 pieces of our bedroom set to be delivered. We will never shop at this store again. **BUYER BEWARE!**

I would give 0 if I could. Our delivery people damaged our house which is not the issue. The issue is trying to get Ashley to own up to their mistakes and fix it. They are taking advantage of us and trying to force a settlement that will probably not cover any of the damage. The damage to our house is quite significant and this is literally our first home. They have made this first home experience really really stressful and horrible. I do not recommend at all, please look at other options when buying furniture. I know friends who have also had trouble with the damage department and should’ve listened!!!

Worse customer service I have ever had. Do not ask for a call back about anything because you won't get it not even from the store manager. As someone else said once the sale is done if you have any kind of problem it does not get resolved and they DO NOT CARE. The furniture is nice but I just cannot recommend this place. Shame on Ashley.

It was a very pleasant experience. The salesperson was very good.

Spent time with me and answered my questions.

Brian provided friendly, professional and helpful service.

Go see John Wayne and Paul

The salespeople spent hours with us to make sure we made the right decision on our purchases. It was a great experience.

Alec was great. Friendly. No pressure sale

I’m so happy I decided to visit this location. The staff here are phenomenal. I can’t say enough good things about Itza & Jay. Both were great. I was able to complete my purchase and can’t wait for my new furniture.

Erik Wise was great!!!! Very knowledgeable, and patient. He gave great suggestions to help us find the right pieces of furniture for our home.

My wife Carol and I went to the Ashley Store on Hall Road back in April and we had the most awesome experience. We hadn’t looked at furniture in quite a long time and wasn’t sure what we would find. Well, a very nice young lady, Itzatzuru, “Itza”, Camacho came over and helped us. She was so patient with us. She was so knowledgeable and really helped us with the perfect furniture for our family room. Here it is at the end of August and we are enjoying our family room with the new furniture. We will be back soon to purchase a sofa bed. Hope Itza is still there. Thank you.

Salesperson was very attentive and helpful

Very helpful salesman. He was great and friendly. I will use him again and refer him to friends. Thanks Paul K.

Never call back for warranty issues! Don’t use them!

Great experience. Sales staff was exceptional and accommodating to our needs.

Great customer service and super helpful

Very good service, professional salesman.

This store has nice furniture and their staff is nice. I would absolutely stay away from this place. If you need anything fixed, their CS warranty department is the absolutely worse. I can't even stress how awful the experience has been and it's been over two months and I'm still trying to get my furniture repaired. If you need furniture, save yourself the heartache and go with someone else!

Had a great experience with this store! Bella S. is fantastic!

Great experience Bella S. our sales young lady was amazing and very knowledgeable !

Very poor experience with this store. We have been waiting over two months for our back ordered items to arrive just to find out after we called that they discontinued part of the order and they cancelled that order. Communication is KEY! I would not be upset if we would have been notified so we could look elsewhere or shop for a different option. But no call backs and now have to make sure we actually get all our money back. We like Ashley’s as a brand but would not step foot in this shop again after the lack of communication and respect for there customers. Do better!

The manager was incredibly helpful and clearly passionate about his job, which is rare to see these days. We had a wonderful experience and felt completely at ease in the store. The staff was also very friendly and supportive. Thank you!

Buyer Beware: Once the sale is done you cannot get help. The sale went great, a table, 4 chairs and a bench. When we put it together we were missing 2 chairs, our sale was very confusing because we had a credit for not using the purchased insurance, so this did not upset me. I called and was told my sales person would call me back, the next day I called customer service, the order was not put in correctly and it would be fixed, the following day I called the store. I was told my sales person would call me back or the person I was speaking to would call me back, I have given them 2 days to call me back. I have not heard from anyone, I still don't have my chairs and I cannot get anyone to help me.

Beautiful store. Salesman was excellent.

Great service

Store experience was 10/10 great sales team. Warehouse pickup no one answers the phone, impossible to find . Could not be more unprofessional

sales team we had new great! especially with our kids!

Paul’s the man! Great experience making our purchase

Nice furniture. Went just to see leather couches. Attentive service.

Sales went smoothly and professionally

Taghred was or sales professional. She was excellent, no pressure and very helpful. We will be back to see her for sure. She also helped us setup delivery. It was easy with her help.

Alec Porth was our sales person. Very personable and knowledgeable. Great buying experience - awaiting delivery now!

The gentleman who delivered my bedding were very personal and timely. They cleaned up the boxes and wrapping which the mattress was wrapped in. The one gentleman took a moment to explain the remote for the base. I am totally satisfied.

Friendly and excellent customer service ! I would recommend my friends to shop at Ashley

Getting my sofa hideaway bed on time! I'm 😊!

Paul was great . He did a great job for us . Was patient , helpful , and went the extra mile to get us into the furniture we wanted .

Service was great and sales trap was exceptional.

Excellent customer service

Great service from Paul!! He was patient with my questions and my kids, he gave me what I felt was a fair deal. I'll definitely be back to see him.

Worst customer service and communication ever. Had my couches and dinner table delivered damaged and not functioning properly going on for two month, will be three months by the next service date. Their delivery people don’t know how to set up the furniture, the techs after have little knowledge on what they’re doing and don’t seem to want to do their job and couldn’t get the job done either. Missed the obvious chipped wood on the couches and didn’t touch up on all of it. Some said we needed parts and some said we didn’t. Not sure why all of the parts weren’t order the day we had a complaint. They’re just now ordering parts 2 months after. This will be the 3rd time someone will have to come try and get our table to function properly also. Worst customer service, hassle and inconvenience in anything I ever purchased. How does an issue take this long to resolve.

In store customer service was great, of course. Bought a sofa, love seat, and extendable dinner table. Sofa and love seat came damaged, the love seat had a broken arm rest, and delivery guy could not get my table to extend. The delivery guy said I would have to contact the Store to have them fix it. I contacted the store and they sent out parts and scheduled a tech to come out and "fix" things. The first appointment was made out 3 weeks after I got my furniture and that was only to extend my table and the tech could not get it to extend and said I would need parts ordered and I had to go through the store. Contacted the store again and they scheduled me for ANOTHER appointment and advise no parts were needed. Then put me on schedule for my sofa and love seat arm rest to be fixed only to be told the day of my appointment by my tech that only the scratches and dents in my sofa was going to be fixed when I confirmed multiple times before my appointment that the arm rest was part of the service appointment. Looked at the ticket that Ashley sent to the service tech and sure enough, the ticket says it's for touch ups for the scratches and dents. Two months later and I still can't extend my dinner table and can't get my arm rest fixed. DO BETTER ASHLEY.

Izabella S. was very knowledgable, professional in my experience with my visit today. Purchased some items and definitely using her in future . Great job!

Bella was amazing! I highly recommend asking for her if you need help on finding the best quality and comfort. She was so sweet and listened to everything I said! Highly recommend this location!

Everything in this store is stylist and beautiful. I am so happy I stopped in. I will be back…a lot!

A very quick and easy process! I love my new nightstands!

Great sales experience with Anthony!! Thank you!!

I have the worst experience at Ashley Shelby Twp the people there are sooo rude I purchased living room and dinning room and cocktail table and coffee table from them and unfortunately I received some of the furniture damaged I called in the same day and set me up for someone to come and repair them of course they are not fixable because the dinning table have lots of scratch on it and one of the chair is broken and I paid over $8000 for my furniture I am expecting my furniture to be brand new so I tried to call the store and talked to Eric who sold me the furniture Ofcourse he said he wants to talk to his supervisor and get back with me Ofcourse he didn’t I texted him he never answered. Today on 6/13/24 at 1:45pm I went to the store to talk to the supervisor his name is Paul he was very very rude and start yelling at me snd shouting so loud and telling me they are not exchanging the furniture and anything in your house is your responsibility we are not taking anything back and he kicked me and my 6 year old out of the store saying have a good day have a good day anyway I’m sure they have cameras and can see what happens I’m only asking for my rights to have my furniture exchanged that’s all. I’m going to file a complain against Paul the manger he shouldn’t be in this position he doesn’t know how to treat a customer! Ashley is going to lose so much business because of Paul, his behavior is unacceptable and I’m going to work so hard to reach out to the higher people to take care of my issues. I’m really sorry I bought my furniture from Ashley and wasted my money I will tell everyone I know not to go to Ashley!!!!!

Great experience everyone friendly and helpful.

Wow! This store is amazing! Our sales person Taghred Sitto is so helpful, she is the best!! She didn’t hound us, gave us all the info we needed, was funny and treated us like family!! The manager was nice and friendly too! Best prices out there and well made!!

Dan W. Helped us find the furniture we wanted. It was suppose to be delivered last week as the couch wasn't going to be there until end of May. Then when I called to set up delivery, they tell me couch won't be ready until june 8th. So we set it up for yesterday. When guys got here, they didn't have tv stand and chair we bought was damaged. 24 hours later still no call from Ashley furniture nor my sales man Dan W. 😪 They made me pay right away but not addressing the pcs I don't have. I feel so disrespected. What is going on with customer service? 😕 Very sad!

I have never in my life left a review. I usually just walk away and leave it be. But we almost got scammed here today, please read. We had found a great couch that we wanted to purchase. We were told it would be 135 a month for one year with zero interest. I kept telling haithim that I did not want a protection plan, but he kept adding it to my total anyways. I continued to ask for a total monthly payment after my credit was ran, and I was told that I can’t get no interest. I asked why and he said I don’t have an answer. I have a great credit score so that was not an issue. He took me to the acima guy, who was very pushy. He made me sit right next to him (I’m a woman) and my fiancé across from him, which made me uncomfortable. He did a check to see if my paycheck goes to my account then told me I would be paying $200 every two weeks for 2 years. The couch was only 1700, that would total around 9500. I told them that was way too much and they were being pushy and even told me it’s not twice a month when it was, I saw on his screen. He finally admitted it was going to be 400 total a month and I stood up and said no. They were very pushy and tried to manipulate me when my fiancé walked away for a moment saying I was getting a good deal and they even gave me money off. We are never returning here, they tried so hard to take advantage of us. Please please if you do not know what you are doing do not agree to anything. Salesman are looking for a paycheck and see money when you walk in the door. Some people are nicer than others, but we were taken advantage of today. When shopping, be very cautious and always ALWAYS be very clear with what you are signing up for. Very nice products, terrible service I experienced today.

Had previously visited Ashley store and fell in love with 3 pieces modeled together in store: a metal tray, vase, and plant. Came back almost three months later and purchased in store with zero issue. Employees very kind and helpful

Anthony was such an amazing sales rep! I was so pleased with the service and how I was treated!

My sales guy Ali Qadir was great. I'll be shopping Ashley in the future and will definitely refer them to Ali.

The worst customer service at this location that I ever seen! I wish I could return all the thing I bought from you but will never again!! Bye

It was so nice just walking around and viewing the furniture and enjoying it without being smothered by the salesman. We did end up making a purchase, but it was just a pleasant experience. We hated going into Art Van, where they smothered you the minute you walked in the door. We wouldn’t even go in there for that reason. Love Ashley Furniture ❤️ My new chair!

Itza was phenomenal! She was very informative and very helpful. She explained everything! Her manager Marci i think that’s her name was a great help as well. They are really good with their customers

The manager of the store, Ms. Sanchez was very rude to my family and I. We were promised a stanley cup with our order. We never received that stanley cup. When we came back and asked for me she proceeded to be very rude to my parents and attempt to explain to them basic supply and demand treating them like they are dumb. My family and I will not be coming back here and shopping here again

Great service one we had a sales person . Easy quick in and out . We knew what we were looking for and they had it.

Other than the stalkers they call salesman. Lol, I know it's their job to sell you something. It's just annoying. But we got a nice set of loveseats and the salesman was very helpful. Very happy all in all.

The salesperson was very helpful in helping us locate the type of merchandise we needed and filling out the documents to purchase the item.