Ashley Store Westland, MI

Loved Wendy ! She was so sweet and very helpful

Mark was a great and nice with us. We loved and certainly we come back. Ashley store has a beautiful furnitures and good prices. Thanks Ashley store!!!

Mark was very pleasant to work with and knowledgeable about the fabrics of the furniture and quality. Im excited to get my new furnature in my home.

Excellent!!! JV is a consummate professional and a delight. The store is clean, well kept, and well displayed. Thank you for a lovely experience. I will be back!!!

Mark did an outstanding job explaining all the questions I had pertaining to purchasing my new furniture.

Justin was fantastic. He showed us couches and recliners similar to the ones we saw online, gave us a bigger discount! Would highly recommend..

Salespeople were friendly and helpful, they were not following us around or pressuring us at all. We felt free to all around. We decided to order the table we saw online as the color was exactly what we were hoping for, not as dark as the picture. We also purchased a large tv stand we felt would complement other furniture in the living room. Pieces appear to be good quality for the price.

Wendy was awsome help. She helped me find what I wanted and even found me Savings. Would diffently go back or recommend them.

Justin was patient, helpful and professional throughout our shopping experience which took I’m sure longer than usual considering we were shopping for 3 rooms of furniture and accessories.

I worked with Wendy. She was wonderful and very patient. I would definitely recommend her….

Great experience buying a TV stand and dining room table. Nate and Wendy were very helpful, give them a raise

They made us feel like family.we need more friendlier people like that around us.thank you guys for putting a smile on our face amen

I’m not happy. One chair wobbles when presented to the “ white glove “ assembly team. He stated he couldn’t fix it. But made no note of it either.

Value City was fine but you with ur technology bullshit, nevermind! Plus the lady that waited on me was super cool

Our experience at Ashleys Furniture was great. Our sales person Mark treated us awesome. Did not try to rush us into making a decision . Was very patient. The manager Ray was a great guy too. I would recommend them if you need Furniture in the future.

Our salesman was Justin and he was extremely knowledgeable and friendly. We purchased a dresser and a living room set and couldn’t be happier with the experience!

Justin was my friendly service person. He helped me find exactly what I wanted. I have not received a copy of the invoice in my email but that might be because my name is not CATHY. Probably got sent to the wrong email address? Hopefully I can post a positive review after the merchandise is delivered.

Great people to work with, clean store with quality looking furniture.

The store was nice & clean. My sales associate Justin was amazing. Can't wait to see how everything looks when it's all put together. Thanks so much Justin.

Had what we want in stock .

Met with a great salesman Ray. Was on a fact finding mission. I was looking for a new couch for church on a budget. Really liked the merchandise. Will go back to buy a couch for myself

Great Selection and Great service

Great customer service

Poor communication With each other

My husband and I went to Ashley furniture in Westland, MI. We were helped by Ray Smith. He was very helpful and friendly. No pressure sale. We will be back to see Ray for more furniture needs.

After 3 attempted delivery's to resolve issues with dinning room chairs. I still don't have a complete set of a acceptable product...Stay clear of Ashley

Great I was very happy I had went to value city furniture and got the run around. So I left there and was very happy with my service and purchase. Thank you

Just was a terrific help in getting a lift chair for my father. Will definitely work with him again!

I was able to walk around without anybody following me and asked for assistance when I was ready. Associates all very nice, company should update their technology.

My experience was wonderful. I had a knowledgeable sales person with a great personality.

Justin, was amazing and very helpful.

The first picture shows my first defective order (see 3rd cushion), the second shows a tear in my “replacement” furniture upon delivery. After dealing with several issues I requested a refund and for them to pick up the furniture. They say there is a no refund policy for items bought in store, which was never stated by the salesman. Rather “it’s stated on page 4” of the document you signed. There is a chemical smell coming from the furniture that has lasted for months that is causing headaches to my family.

I knew what I wanted they were quick to help and saved me a little money. Great store and staff

The sales manager Ray was extremely helpful, truly listening to what we were looking for and pointing us in the right direction. If you need any furniture go see Ray at Ashley’s in Westland!

I plan on coming up tomorrow and buying my chair. I just have to call Lee tonight for the total wonderful experience the manager and the salesman were excellent.

Quick efficient service!

Furniture was OK but not great compared to the competition. It was going to be $2000!!! MORE after they offered us a discount. They wanted us to make a decision right there, right then, right now! There's a reason for high pressure sales and it's never a good reason.

My salesman was helpful and friendly, and he made the process quick and easy.

Brian was a great salesman, he listened to what I was looking for and gave me several options, he stepped away and didn’t pressure me to make a purchase. I found the exact couch I was looking for and can’t wait until it’s delivered!

My sales person was exceptional. I had a wonderful experience.

Very happy with the purchase and the experience. It was our second purchase in one year.

They brought the wrong couch and damaged my walls very poor service 1) they brought the wrong couch2) the couch they did bring was big and heavy so they got to my door and said it was a door delivery and they technically don't have to bring it in which I was not informed of or would've paid extra if I did 3) in the process of me giving a tip to the drivers for bringing it in they failed to set it up and when I did try it was a piece of wood nailed down to one post in which I struggled to get off until I was sweating and still couldn't get it off. 5) when they was getting ready to leave I told them the couch I ordered was supposed to be blue and he said "Don't say that" then after getting all the plastic off and attempted to set up couch failed the company called and said I had the wrong couch 6)this is the worse but they put a whole in my outside door wall and to major dents in the plaster of the wall which my apartment complex is charging me for I didn't want to complain but the hole in walls was too much for me

Wendy was most polite efficient and expert service I had a wonderful experience with her very happy with my purchase

Brian walked us through our purchase and gave us plenty of options along the way. Patient and courteous, and a fair price!

Great customer service and quality furniture!

I PURCHASED 2 MATTRESSES THE SALES PERSON NAMED MR BRIAN L .GRIER HELPED US PICK MATTRESSES HE WAS VERY PROFESSIONAL I HIGHLY RECOMMEND GOING BACK THERE PLUS THE MANAGER THERE WAS COOL AS WELL ..AMAZING STAFF THERE

My wife and I went to three other stores. When we walk into your store we weren’t attacked by a sales person. We liked that.

Phenomenal service from Ray. Great quality at an affordable price. I couldn’t be happier.

Very courteous sales agent - attentive and pleasant to deal with.

Excellent service.

The customer service from the employee was amazing. I left out a very happy customer

Found a recliner at an excellent price. Our salesperson, James, was very helpful and answered all our questions. He guided us through the check out process adjacent sure we were satisfied. A very good sales experience.

Both of the people who helped us were amazing! Funny and professional and made us a deal that worked for us - also made the process very quick and easy. I’m a fan and I’ll be back!!

The salesman Brian was awesome, courteous, helpful and respectful. We enjoyed the purchase experience Thanks

(Translated by Google) very nice furniture at a good price (Original) muebles muy bonitos a buen precio

Great experience!

Wendy was our Sales Rep she was very attentive and went out of her way to provide the best deal.The store Mgr Ron was also very attentive with assisting Mrs.Wendy..Over all an Awesome Experience..Thankyou both!!

Isn’t the closest Ashley store to my home but drive here for the customer service. Justin is the best! The whole team is attentive and ready to help you find what you need. Definitely recommend!

my issue was not resolved, i'm still waiting on a call back, i paid 2747.00 dollars and my furniture would not fit. I received no refund and they said they couldn't find a credit, but he could see that the furniture was returned.

I ordered. A new living room suite with sofa love, seat and rocker recliner. End tables and coffee table, all items were delivered damaged. It has been a nightmare trying to get in touch. With Ashley furniture and yet stuff returned and new stuff sent out. Going on 2 months now and still have not received new items for damaged ones. Don't don't buy anything from ashley furniture

Very nice thanks for your help I still need to get a couch hopefully I can get a better price

After spending hours at multiple furniture stores, Ashley’s was the best experience. We ended up furnishing our three bedrooms and living room from Ashley’s. They are so much more affordable than other local stores.Their black Friday deals are incredible. Mr. James was a great sales guys and very helpful. Charles the Store Manager was an expert of the business and gave us deals we could not refuse.We really appreciated that they didn’t follow us around the entire time. He let us look on our own and was available and clear with answering questions which made the experience so much better. What a gift!! Overall, very happy with my experienc. 🥳🥳🥳🥳🥳🥳

We had a fantastic experience at Ashley in Westland MI with our wonderful sales rep Ray. He was helpful and informative without being too pushy. He was also able to find us a few extra discounts that we loved! Thank you for an amazing experience!

My Fiance and I were helped by Brian G. I had to edit my review because of the miscommunication and “obliviousness” of the sales person and his assistant. I thought we were getting a good deal but it turns out, the price will change on you. I had to call the credit loan company for all the answers because the sales person just kept saying, “oh, they will reach out to you.” We ended up paying double what he said, which is a massive difference and it really has been hard and frustrating. They were not clear no matter how many questions I asked and it just felt like a big scam. I am really frustrated at the lack of care and communication. If you have a problem like I did, you will not be able to get ahold of the store. When you call you can only make a new purchase or check the status of a delivery. I have a feeling that there’s a reason they do this. They did not even give me a total of a mattress payment, they just said the company will let me know. They kept dancing around the questions I asked and would not give me a direct answer and now I know why. I should have listened to the reviews of the other people here. One of the first things Brian G. said to us was, “you can walk out of here with this couch for 2000 and I’ll even discount it for you.” Trust me when I say, the discount will be made up in many other fees they do not tell you about. I was charged for delivery when I was told I’d be getting free delivery upon many other hidden fees. It’s a shame how this place operates and although I love my couch and mattress, I will never go to an Ashley Furniture ever again and will make sure to warn people about the crooked ways of this place. Brian also did not let us know that we have a time limit to make the full purchase of the couch or the interest will make it DOUBLE what we agreed to. I understand this from the credit loan company, sure. But the fact that he didn’t tell us we’d only have 2 months to pay it off or we’d have to pay double? I’d say that’s pretty ridiculous and pitiful. My family and I will never do Ashley Furniture again and it’s absolutely ridiculous that you can’t even call the store. Really disappointed in this experience. Being lied to is just something I can’t get behind or support.

The people was really nice

If I could give 0 stars I would. Ordered a sofa and love seat from here. The sofa came damaged, when you sit on it - it makes a creaking noise. We made a claim and 2 technician appointments later they are now finally telling us the actual issue with the sofa. The whole wooden piece inside came split in two.. I have had this couch now for 2 months and still trying to get it fixed because they won’t just send us a new couch, they keep trying to send people out to fix it.. ridiculous. Don’t buy from here.

Purchased a lift chair today. Looked at it yesterday and went back to purchase today. Same sales rep, Christian, very nice young man. All sales reps there were polite and attentive. Selection was better than expected and found one that fit. It was quick and easy. The store is very nice. Well stocked, clean and easy to navigate.

I bought reclyner sofa cost 2,600$, and i did warranty for 5 years, and i noticed my reclyner it peeled so i called customer service to asked her about that, and she said no we don’t cover that just we cover if it is burned or colored but peeled no, and if I told her my kids do that she well said no sorry we don’t cover this problem. what kind of store or policy. why they are lying for costumer? that is warranty cover everything. the material was bad.just bad store and bad customer service.

We explained we were looking for ideas for a new couch and were just looking. Sales lady followed us through the store for our entire visit, butted her way into the conversation anytime we would look at something. Left as fast as possible. I understand the sales people work on commission, but that was utterly painful.

Couldn't really look at anything because the salesperson was so clingy and wouldn't stop talking. I didn't come in to talk about the weather or some cruise ship, I came to look at furniture. If I can't do what I came to do I am just going to leave, which I did.

Great service

Buyer beware! I purchased a coffee table set. After delivery and seeing them in my house, I realized they were far too big for the space. I called the Westland store to ask if I could bring them back and pick something else. I was told I could, but would have to speak to the service department. I was also told, when the new tables I pick out are delivered, the other tables would be picked up. When I called the service department, I was told all sales are final. They would not consider refund or exchange. These were not clearance items. The Ashley website has terms of return. It states only clearance items as being final sale. There is no sign in the store stating all sales are final. It was not told to me while purchasing my furniture all sales are final. I’m now stuck with a coffee table set I do not want. I’m still waiting for a return call from a supervisor, despite being told the he would just tell me the same thing. This is my first and last time shopping at Ashley!

Ray was a wonderful associate and very helpful in my search for the perfect living room furniture and accessories, I would recommend him to my friends and family. Thank you again, looking forward to seeing my living room complete!

Wendy was very nice answered all my questions and got me everything i needed in a reasonable amount of time.

Fantastic, and an edrucational, experence on buying furniture. At the beginning , I miss judge some of the sales members and staff. and for that I apolgiize.. Sales person Wendy help me and wife find our comfort zone, and great job she did threw out our shoping experience. I hope she reads this. On behalfe of my Wife and myself Thanks Wendy.

Great furniture . Friendly & funny staff. Awesome experience

Great experience, and I love my furniture!

Great !!!

Needless to say I LEFT WITH A SMILE ON MY FACE AND EXCITED TO RECIEVE MY BEAUTIFUL FURNITURE!!!

Nice people to work with about furniture, would recommend them. Nice selection to choose from.

chexk out could be a little faster very happy with what I bought .

Very sweet associate Christian helped me out. Another team member helped him out. Got the job done effortlessly. Thanks guys!

Great service! Ray is awesome and the new hire was great!!

It was a pleasure doing business at Ashley Home Furniture store in Westland, Mi. Ray Smith was very helpful and knowledgeable about furniture. Ray is a ascent to Ashley furniture. I would definitely go back to purchase more furniture.

My new bedroom is beautiful! Thank you Ashley Furniture for helping me 💙

Jaleen and Charles were absolutely amazing and made the entire process go so smooth!

Everyone was nice and had a great sense of humor.

I made the order, over the phone, from 2500 miles away. The order was a gift for my parents and HAD to be there on a specific weekend. The salesman was very helpful and the order was completed very efficiently. On the weekend in question, I was at my parent's home for the delivery and it went perfectly. They loved the new furniture, which ultimately was the primary goal. Everything went to plan and there were no last minute changes. Thank you for a great experience. 👍

Christian was a very kind sales person who did not pressure me with sales. I chose exactly what I wanted with his help :)

(Translated by Google) Malayalam (Original) Malayla

We had a fantastic experience with Christian. Informative and helpful without being pushy and overwhelming. Can’t wait to get our new furniture!

Staff members were all polite, friendly and ready to assist as soon as we walked in the door. Store was clean and furniture was well maintained. Staff was knowledgeable and very helpful. I will be returning.

As a first time customer I had and still am having a terrible experience. The sales member deceived me and led me to believe the item could be picked up same day. However, the warehouse was already closed. Neither the employee nor customer service provided me with the adress or hours of the location where the product was located. Lastly, most of the item had to be assembled but even the pre assembly is incorrect and need to be repaired. One faster broke and destroyed two boards out of 4. Contacted customer service and they advised me it will be 2-4 weeks before I receive any replacement parts. Representatives refuse to inform me or direct me on how to simply just return the product for my money back. Had product a week and yet able to use it. Garbage service.

Wendy was a joy to work with. She is an excellent salesperson. I recommend her highly.

Jaleen Williams was an awesome sales rep. He introduced himself and offered assistance with our shopping experience without pressuring us. Very pleased at the "no pressure approach".

First, the date of delivery of my furniture wasn't followed through by the salesman helping me. So I had to put off the delivery for another week. Then the transaction for my furniture didn't go through the first time, so the salesman told me I would have to do the transaction a second time. Well a few days later, checking my balance on my credit card. I found out I was charged twice for my furniture, which affected my credit score negatively!! They eventually took off the double charge. Then I asked for some type of compensation for all the trouble I was caused, and am getting the run around from the supervisor of the store since may!!!!!! I guess I'll have to go in person this week to get my compensation!! Will never buy from here again!!!!!!!

Christian was informative and helpful!

Ashley furniture store in Westland boasted to have Stella delivery service, I got a damaged $3000 dinner table instead. They claimed to not be affiliated with the delivery company they facilitated for me both entities promised a fix but no resolution. It’s disheartening to experience the change in service quality after purchase and payment

My experience at Ashley’s in Westland was amazing! Jaelen and the store manager went above and beyond to make sure I left with a couch in my budget. I highly recommend them!

I was looking for a couch and they have an excellent selection with the dual recliner couches I was sold! Plus the hospitality was great too!

Jaylyn, reserves a raise. He was professional accommodating. And a pleasure to talk with. Bought everything he showed me. I will come back.

Friendly courteous

Purchased a sectional couch and an ottoman about 2 years ago. I was highly suggested by the employees to purchase warranty for the furnitures. I told them I dont need it since I have no kids, but if it covers scratches from pets I would purchase. They told me yes it does, i go today to make a claim and I was told that scratches from pets are not covered. I was tricked into getting this warranty. Terrible experience. Never purchasing at Ashley’s every again.

The whole team was phenomenal! Took a lot of teamwork to transfer our account from everyone! Christian was super helpful as well!

Loved everyone at Ashley in Westland, Brian Christian and their supervisor today and yesterday were all very courteous and very very helpful. Thank you

Helpful and efficient sales staff

Very clean and a pleasant experience. The sales person (Christian) was quite helpful. I made a purchase. Waiting now for delivery.

Wendy was the excellent sales women

I ONLY hit 1 star because 0 wasn't an option. I ordered a new Recliner on 12-5-23 from the Westland, MI Ashley Furniture store with a promise to be Delivered 12-26-23. However, it wasn't delivered until 1-2-24. They delivered my order Broken and Damaged. I spent big money for the Zero Wall Recliner and here are the noticeable issues: 1) The entire chair is crooked / lopsided. 2) The seat cushion is caved in at the tailbone area. 3) The left arm of the chair makes a popping noise when leaned on. Upon returning to the store to seek help on the matter, I was given a phone number to the "Solution Dept" and said ONLY they can deal with my concerns after sale. I called the number & was told that they basically don't care if it was delivered broken, they have the right to repair it and I don't have a choice or the right for a refund. After much research, I learned Ashley Furniture Breached our Contract. It’s not just me, it’s thousands of other Ashley Furniture Consumers (that’s just in the USA). Most complaints are regarding Broken Furniture, Not Honoring Warranties, Breach of Contracts and using Fraudulent/Deceptive Business Practices to Cheat Consumers. I, in good faith, paid for my furniture. DSG took my money and I was left to trust they will uphold their end of Our Contract. And yet, they continue to threaten to keep my money, after their Failure of our Sales Contract 6 mths later. Check out BBB, YELP to name a few to see other (THOUSANDS) reviews like mine (& some worse). DON'T EVER SHOP ASHLEY FURNITURE!! Joan McCloskey

This store was really small but had a nice selection. The bad part is the service sucks so bad! Walked into the store without one person asking us how we were or if we needed help. There weren't even a lot of people in the store, but no one helped us. When we asked a question about a piece of furniture we just got a "no" and walked away smh. Terrible service!

Whatever Ashley decides on staff I recommend Brian to all of my friends he is professional and explains everything you need to know. Finally a friendly salesman with knowledge is a bright change in buying furniture. To bad GW Ashley has my support I am very pleased and satisfied.

Very good service. Nice furniture to choose from. I will be back to see Tre he was patient and helpful.

Purchased a kitchen table and 6 chairs. The craftsmanship is horrible. We were picking it up from the warehouse. The salesman said we could pick it up next day, which was a Sunday. I asked "they're open on Sunday?" To which the salesman said yes. So we drove the 45 minutes to the warehouse and they were closed. Called the store and they had it delivered. We had to put it together and it was missing screws and most of the chairs either had splitting wood or not painted completely. Had to call their customer service line which is outsourced and TERRIBLE! I had to call 5 times asking for a status to which I was told, every time, that they would have to resubmit my claim. I called the store and the manager said that everyone complains about their customer service line. I was so fed up and asked if I could just return it. She said no refunds but would send a new one out. Still looked bad but not as bad. I've had it over a year but waited to post a comment to give me time to relax. The kitchen set I had before was over 20 years old and still in solid condition just didn'tmatch our newly renovated kitchen. They just don't make things to last anymore.

The team at Ashley was fantastic. Christian took excellent care of us!

Jayleen was super helpful! My family came days ago and he assisted us in picking out a new sectional for our home. Unlike most people we came back, found him and ordered our new sectional. 10/10 would recommend him and this store.

Good customer service.

A disaster.

Ray is the best! Helped me order and coordinate a pickup in Michigan while I was in California! Even when a potential issue arise, it was a immediately addressed and resolved! So happy with me experience!

Wendy Glaza was friendly and very helpful

The store had exactly what we were looking for. Brian was very helpful and pleasant to work with. He made the purchase process very easy…definitely recommend Brian and his associate if you are buying anything from the Ashley store in Westland, MI

Wendy was very helpful…. Not only was she helpful she was very patient with me due to Acima not working right. 3 hrs later , and she was still so calm , and very helpful. She ended up getting my stuff together, and made me happy with my purchase. Thanks again everyone at Ashley !

Service was prompt, friendly and professional. I was treated like a VIP customer. Sabrina was patient and knowledgeable and was able to answer all of my questions. I’ll shop here again, a truly satisfying experience

With the exception of my phone number being entered incorrectly and the problems that caused, my experience was wonderful

Sabrina was very kind and helped me select a best sofa for my family.

The staff Wendy, Ray and another manager assisted me with my purchase. I felt welcome immediately upon entering the store by Wendy. Wendy was very knowledgeable about the products in the store as well as filling out the order. Ray assisted with issues Wendy had with the Progressive Program. It didn't take me long at all. I would definitely shop and buy from Ashley Furniture in Westland.

Brian Grier was amazing yesterday. He really helped us out to narrow down our choices for a formal dining set really quickly. Brian customer service skills is unmatched. He was easy going and very friendly & respectful. His knowledge of the furniture and styling was noticeable from the beginning. We ended up opening an Ashly account last night and planning to come back today for a sectional living room set from him. Many thanks!

I’ve been to plenty of Ashley furnitures around the states and let me tell you what? Wendy, was by far the best salesperson I’ve encountered. I walked in with my mind set on ONE sofa and that was it. Here comes Wendy and a little while later I’m walking out with not just a sofa, but a loveseat AND an entertainment center. Sure, I could tell she was new at her job but man, you give her some more time under her belt and you’ll have yourself a wicked sales rep. Any improvement I want to make with my future home furniture, I will be sure to stop by Ashley’s first. Thank you Wendy.

The Westland store salesperson greeted me at the door, I immediately felt comfortable & very welcoming, she was a person that just started working there & I thought she been there for years, she Listened to me to what I was looking for, she explained to me how Ashley store makes there own furniture & she was friendly & funny, her manager the guy was great as well I was very happy with the in store service, heck I even said I’m taking her to lunch she was so nice, give her a raise, however, I have not received my furniture yet, so that’s why I’m only giving 4 stars, I’m waiting on my furniture & I can’t wait 😊😊 but stay tuned for the review on the furniture arriving ❤️👍🏽…THANKS ASHLEY SALES PEOPLE 👍🏽❤️

Very attentive with no pressure

Sabrina was warm and welcoming. She made me feel relaxed and helped me to pick something l know I will love. She made me want to do business here at Ashley’s in Westland. Thanks Sabrina for the 5 star customer service.

Bought a couch and head board for 3,000 dollars the couch was close to 2,000 dollars it is a nice couch and we like it but there is a pretty big hole at the corner of the couch. I contacted customer service and they are horrible with help. Just a warning if you buy furniture and it comes damaged they will more than likely not be any help with the situation and likely ignore you. For as much money as the couch was I feel like I shouldn’t have to stare at this big hole and wood being exposed when it’s suppose to be brand new, least they could do is reply but after contacting them severally times I’ve basically given up and will not be buying furniture from Ashley’s again. Customer service is horrible.

All staff were polite and attentive

Big furniture store.

The store was incredibly clean and the staff were incredibly helpful. Brian, my sales rep was amazing. Very intelligent with a lot of knowledge for his profession. Extremely helpful and deeply satisfied with the experience. Great job Brian.... be seeing you again sir 💯

Ordered through the phone everything went smooth with Brian. Funny very helpful and not pushy. Haven’t received my items yet. But looking forward to the delivery.

Christian was amazing! He was very patient with our children who were in store with us. Very knowledgeable about the furniture we were purchasing! Highly recommended!!! Ask for Christian!

I watched the manager interact with a young lady and it made my skin crawl. He's a predator, I think his name is charles

We visited This Ashley store last weekend and we were surprised with the customer service of this store compare to other Ashley's stores. Will never visit this store again. Not recommended at all.

Great experience, fair prices for good quality furniture. My salesman Brian was very knowledgeable and a pleasure to conduct business with!!!

Very Bad Experience. I will never use Ashley Store Again.

Charles McKay the store manager was awesome and got our needs taken care of! would definitely recommend the Westland location!

Friendly staff, great service... thanks Sabrina for your help

Dealt with Brian when I purchased a new bed. He was very helpful and knowledgable. I will visit him again when I purchase a new living room set!

Brian was friendly and the most knowledgeable person I have ever met in regards to mattresses, highly recommend mattress/furniture sales representative and a really super nice guy.

Ray was very helpful

Brian was fabulous, he answered all questions and helped us find want we wanted!

Excellent Customer service especially from the African American male manager that assisted me in store

After having a terrible experience at Ashley in Novi, my partner and I decided to give them one shot at redemption at a different location. I had called earlier in the day to explain what had happened to us in Novi and Charles was patient and empathetic. He convinced us to go into the Westland location and gave us our space while we browsed. He had to go at some point, but passed us onto his assistant store manager, Ray, who was charming and pleasant. We left with a full set of furniture and a new mattress. It was the polar opposite of our Novi experience. Would recommend anyone to go and work with Ray if you want a good deal and fun times while you shop.

Great experience Friendly staff. Quick process.

I like this store and its layout. Even the staff are less pushy than at other furniture stores. That said, I never seem to find anything here that I am looking for. Maybe it's just not the place for me, but it could be for others.

I saw a lot of items that I liked, but I couldn’t even explore or ask questions without being berated by the staff. I understand they are trying to make a sale, but they made me so incredibly uncomfortable. They also made crude comments about what it was that I should buy (the need for a better mattress etc) and they kept trying to pressure me when I tried to explain I just wanted to look. I’m not sure if they are trained to behave like this, because at one point two of them teamed up for the same joke when I asked if it was offered in another colour…. All it did was make me feel embarrassed and insecure. I actually wanted to buy something today but the way they spoke and acted made me so uncomfortable I just tried to say whatever I needed to for them to let me leave.

Salesman was friendly, knowledgeable, and took the time to show me a wide variety of bed styles before choosing the one I selected.

Charles was very helpful and made the difference to our decision to purchase from the store vs ordering online.

Our salesman, Ray was wonderful. The quality of the furniture is great. And the prices are not too bad.

we were just out burning up a couple hours before an appointment, so we decided to stop by Ashley furniture to just see what was there. We met a young gentleman named Christian, and we had no intentions at all of purchasing furniture. He was so likable and so congeal that we felt the urge to purchase furniture. When we meet people like him, we like to show our appreciation and decided to purchase. He was great!

Bought a new living room set from a really great sales associate by the name of Christian Mcclaine who was not only helpful but really down to earth, happy, and pleasant to be around :) This world definitely needs more people like Christian around!

Walked in to this store in Westland today not even intending to purchase a living room set for our new home but a sales associate by the name of CHRISTIAN MCCLAINE was so kind and helpful that I couldn’t have walked out of there without buying something from him! He was smiley and upbeat! Definitely made our buying experience more enjoyable than it would have been anywhere else!

Ray did a great job helping us

WONDERFUL-Mr Ray smith is a gem--very patient and knowledgable in the detailed of my purchase

Very helpful service. Nice people to deal with.

Sale person was great

The salesperson was very cordial and helpful. We found exactly what we wanted. Nowhere else had this family room combo and we wanted it. The thing is I am totally upset with the 450 dollar delivery fee that is totally unacceptable and ridiculous. If we didn’t want this furniture as much as we did I wouldn’t have gotten it.

We had a good experience with this location. They had what we wanted in their warehouse and got it to us in considerably less time than the website offered. We also paid less than the websites prices. Everything has been delivered and we are very happy.

The purchase experience was good. However, when I went to pick up two of my items the first sales person was not helpful at all. Told be “I don’t know anything about the item” she then walked away telling I can wheel the purchased chair to the front myself and disappeared. As I wheeled the chair I met another sales person who was on his cell phone rudely ask me “what ya going on here”? I showed him my paperwork and he went and wheeled the book shelf to the front never once getting off his important personal phone call. The customer service I received was seriously disappointing and rude.

The store has great prices and some of them offer great discounts and financing as well. You can walk through the store and find product for everyone's needs. I could put 5 stars but the attitude of the seller who helped us was kind of rude even when my kids were there watching and listening to his comments. He was really friendly at the beginning but as soon as we started the buying process, he changed his mood considerably. Maybe because I rejected the warranty and chose the pickup option instead of the delivery fees, I'm not sure why, but the fact is that the guy was not happy at all anymore. My kids and wife were confused about the way he was treating us, but I just told them that sometimes people can't be happy all the time and it reflects in the way to talk to the people around them. So, I can give 5 stars to the store and 3 stars to the customer service. Thank you for your great products! February 2024. Good luck!

Excellent service:) Polite and friendly staff. Helped us in every way they could’ve done🤝 Must visit and shine your home by buying goods from this Westland location.

Ray Smith was excellent. Very knowledgeable about the products. Very helpful with all areas of purchase. Great experience!

Great experience! Ray was easy to work with and super friendly. They will have my business again

The manager Ray has stellar customer service and after having not such a great experience at the Novi store, he made everything right at the Westland store and worked with me!

Charles M was very professional! We have been to many furniture stores and he was by far the best we've personally delt with. Will be back for any other furniture needs! Highly recommended!

I liked the merchandise and Christian was very helpful. I put a dining set on layaway and the process was easy. Overall this is a great store!

Ray was super helpful with helping me purchase my new bedroom set. I would recommend this store to others 👍🏼

Bought a sofa on layaway from Kurt. Made the last payment today. No pressure on me to buy it, friendly, courteous every time I came in to make a payment. Very professional. Would buy furniture from him again.

Great customer service. Recommend going in and talking with Q.

Horrible customer service. There products are scrappy I bought a desk chair and the welded metal separated and the legs bent under got the part fixed and did it again so this product is made poorly and the store and the supervisors don't want to exchange the chair or refund I will never shop there again and I will make sure everyone know about it

Had a great in store experience! Did not have constant questions from sales people while I was browsing, which was nice. Very helpful during the final purchase of my couch!

Ray Smith helped me purchase the right mattress for my needs. He listened to me carefully and found the best mattress! I can't wait until it's delivered. He even sold me two wonderful pillows for side sleepers! I'm laying on it right now! Best pillow I have ever owned. It's called, Bedgear.

I was looking for a power recliner sofa and I must say the salesman was very professional. The delivery was going in 3 weeks. A competitor had the exact same sofa free next day delivery a week after I paid for the sofa. I called to cancel the order and all of a sudden they could have it there in 2 days. The next day I found out it was going to be 3 days, I cancelled the order. It's been over a week and I'm still waiting for my refund I had to call my credit card company to get a refund. I learned the hard way they're not the cheapest and they are slow with delivery and you have to fight to get a refund. If you live in Michigan shop at the 2 other furniture stores. You will get better prices and faster service

Very helpful staff. I went it knowing what I wanted but was told not in store they were able to find it on line for me.

Very friendly salesman. The store was well stocked and great variety . Took advantage of the red dot sales items. Delivery date great.

At this time I'll share what I can. Sales in store stated you could finance for 60mo. Online you only got the opt of 6 & 12 mo. I was told prices in store are higher. They will match online prices but would not honor 60mo terms. That makes my payments almost $400 vs $40. Huge dif. I was told they could do 3 yrs if i dis the purchase by phone but then they would not honor online pricing. At this point I'm not sure I'll continue with the sale. It matters. I'll be calling today to see if there's a way to honor the financing. If not, I'll cancel the sale.

Nice store with plenty of inventory. Quianna was our salesperson, and she was excellent to work with.

Our sales consultant, Christian was kind and personable. He and Ray made our purchase easy and enjoyable. You have a great team in Westland.

Great products, great service. Kudos to Q, Christian and Ray.

Professional and friendly Definitely go back when I need furniture.

My furniture was supposed to be delivered tomorrow. They called to reschedule a delivery two weeks away! I’m having a Christmas party and already gave away my old furniture. I’m not going to have anywhere for my guests to sit! I can’t even talk to a human when I call! Trash company

furniture itself was good but three stars because of the delivery service workers were extremely LAZY and said they could not fit my modular sofa. Did not want to carry my couch upstairs or at least attempt to. All they did was look around my apartment and said “nope”. REFUSED to put the couch in my garage because I knew it would fit if my family members did it themselves. My dad ended up getting the sofa in with NO PROBLEM, one man job too, mind you there were two delivery guys when they first tried to drop it off. Very inconvenient.

Quianna was super helpful, showing me different couches that I was interested in and helping me try to get approved for the store financing

I think it’s time for closing your store. Hopeless service and collection

They worked with me to give me a good deal

I placed an online purchase on 11/14. I received confirmation that my order would be delivered on 12/12. I received an email confirmation as well as text confirmation on 12/9 that my order would be delivered on 12/12. I removed all of my furniture and waited patiently for my order. I received a call THE DAY OF MY DELIVERY after the time that my order was supposed to be delivered and told that my order was delayed. I called customer service and was told that my order was not ready. I was placed on hold for several minutes. I asked to speak with a supervisor to help resolve my issue and was told that they would call me back in 'a few hours'. I was told that there was no supervisor and that there was nothing they could do. I was also never called back by a supervisor. I then tried to call the store near my home (based on their hours that are posted online) and the phone recording indicated that the store was 'closed'. Two weeks before Christmas - I HAVE NO FURNITURE! I was finally able to get with the store and was told that they have NOTHING in house. I couldn't even pick another similar couch because they don't have anything on site. I had to go through the same warehouse; therefore my order would not be fulfilled until mid-January. How does this happen? How am I contacted and confirmed that my order will be delivered and then the day of the delivery get a call indicating that I will not receive my order for another month?! I will NEVER buy anything from this store again. Horrible communication and even poorer customer service.

We went to Ashley furniture in Westland and ordered a nice dining room set. Well Ray Smith took care or us very well, I recommend Ray to everyone that goes there.Ray did everything very well. Me & My Wife was very very Pleased with Ray. Keep it going Ray!

Very friendly and knowledgeable staff. Made choosing a new couch fast and easy. Definite recommend!

No lighting in the parking lot at nite ... I told them and was told to mine my own business .Very unsafe and rude management !How is this store still open? Why is the District manger not fired for allowing this ?

I recently had a wonderful experience shopping at Westland location. The store was clean and well-organized, and the staff was friendly and helpful. My salesperson, Quianna was particularly outstanding. Quianna was patient and knowledgeable, and took the time to understand my needs . I would highly recommend Ashley Home Furniture to anyone looking for high-quality furniture and excellent customer service.

Didn’t even get back to the next day like they said they would!

The whole staff was very helpful and knowledgeable. Thank you again to Cory for all your help and helping us get the best bedroom set for the best price. Delivery is quick and easy all is set up and ready to have a good night's rest. Thank you! Ashley Furniture please think about offering Veterans discounts.

Staff was helpful and friendly, including management. I was taken care of properly and I will definitely be back to buy more furniture!

Our salesman, Cory, was great dealing with. Not pushy, knowledge able with a good demeanor. Good job.

The man that helped me was awesome very pleasant

Friendly and informative staff

Worked with Kurt who was most helpful. I appreciated how easy he made the process and his knowledge of store. This was my first try with Ashley and because of my experience this week, I'll be back. Thank you Kurt

The worst nationwide furniture company

Everyone was excellent the service was top tier , answered all my questions and was friendly . Laughed while we checked out . Will definitely be back again .

Delivery was great the men did an excellent job .

My husband and I purchased a sofa from Ashley furniture. The store was great and the sales staff were great. There was a disconnect with delivery and we were going to cancel our purchase but the staff was so great we decided not to. The delivery eventually happened and we are happy with the purchase so far.

Had a great experience with Ray, Kurt, and Shayla. They were friendly, helpful, and informative! All had a great sense of humor and made the process much less stressful than usual. They are a great crew- the best I have encountered at Ashley!

Corey was great in helping us pick up our new furniture set. He made sure we got exactly what we wanted.

Great customer service

This is the first poor review that I post but they wronged a family member by selling them a mattress with bed bugs. A private inspection was done on the entire home and discovered that the bed bugs were coming from the mattress. Store manager was contacted within a week of discovery, since he made the sale and stated they would be sending someone out to inspect it in a few days(two weeks went by and nothing happened). Poor service seems to be a common complaint here in the reviews. If you prefer to keep a clean home, do not shop here.

***DO NOT BUY FROM ASHLEY!*****I went into Ashley completely trusting that the sales person knew what size table would fit into my apartment. He sold me a table that was way too large and on the eve of a holiday when my family was visiting. The Manager said it was ok to go over the 72 hour restocking fee and when it was time to switch it out with a smaller table, they flatly said no and that their hands were tied because they couldn't get permission to do this from headquarters like they thought they could. I also bought a picture that is still in the box that doesn't go with my room arrangement with the newly purchased bedroom set or living room set I got the same day, but they refuse to take this simple item back, as well. The customer at Ashley is clearly last. There are many other places to buy nice, inexpensive furniture. DO NOT BUY FROM ASHLEY! They are only interested in taking your money and not your return business.

The guys were very nice and personable.

Great service

Everything went smoothly when we purchased our desk. Great staff or all very helpful. They answered all her questions and set up delivery.

Cory & Cody were simply Wonderful. They took theyre time with me helped with colors, textures, coordinating and consulting! They made my Ashley Experience Special and I'll never forget them for this! I'll be back next week for Wall Hangings and a few accessories. My Living room is now modern & stylish! If your in Westland Michigan, the only place to get your furniture is Ashley. No pressure, No Stressing.

Great experience buying a new sofa! Ray made us feel very welcomed and made the whole experience effortless.

Stay away from this store! Total scammers! Manager Cody is very unprofessional and rude. The worst customer service that I have ever experienced! They sell you one thing and send you another and will not even try to fix it! I love Ashley’s designs but this store made me reconsider buying anything Ashley if this is what they represent! I’m. No wonder that store is always empty.

Very happy with the salesperson, price wasn’t bad. Store was clean everyone was so helpful thank you Ashley.

Store Manager Cody was great. My first time shopping here. I purchased a sofa and loveseat today. But delivery will be a while. Can't wait for them to arrive. .

Even though there were only 2 ee I was assisted throughly and left with my purchase. Well organized store and clean. Good prices this weekend.

Ray did an incredible job finding exactly what was needed that had availability to pick up rather than be delivered in the short time crunch we were in need of.

Taylor was very nice. Provided information that was relevant

Everything went very well until check out I was told that we would not be eligible for the Yeti Cooler for our purchase the store manager came out with some fine print saying we are not eligible for this very disappointed hearing this after the purchase was done. I felt we should be allowed to get this offer based on dollar amount and advertised on TV nobody said anything until after it was already bought. Other than that very happy with my purchase but not the sneeky behind the scenes of not getting the promotion you advertised. Mike

The salespersons was very nice and knowledgeable regarding his position. Both of the salespersons was very nice. I'm glad I stop in Ashley Furniture.

Drawers are very cheap and flimsy Ashley's Furniture has the worst customer service & during delivery my item was damaged it took them almost a month to get a replacement. If you want quality I recommend Gardener White I have never had any issues with them.

Worst store ever we’ve been waiting for a month for someone to assemble the beds the came like 100 times to our house and no one did anything!!!!

The staff was so helpful and nice. I will definitely return for more items.

Great furniture and great staff. Ask for Ray

My 88 yr old father needed a lift chair. Two months ago, we went into the store, to see what they had. The sales person with the British accent told is we would need to take the chair the same day we purchased it because they wanted to “clear the floor for new product.” We didn’t have a truck so we waited until my daughter came to town, with her truck. Saturday was the big day! We went into the store and he picked his chair. We had a 20%of flyer that had come in the mail, and were so happy to know that my dad would have the chair he needed. They announced that we would need to order a chair and pay to have it delivered…eventually! I said “no,” because we were told we would be taking a chair with us! Brooke…the dipstick customer service rep…took forever asking the manager if we could take a chair with us. It was agreed upon, the coupon was adding, and then…THEY REFUSED TO TAKE HIS CHECK!!! They said the store wasn’t “set up” to accept checks!! They wanted cash or debit. I gave them my card, as my dad doesn’t have one! The check out was RIDICULOUSLY SLOW!!! The manager was too fragile to tell staff to load the chair, so I pointed a 3 male staff and said, “You, you, you…go load the chair.” After signing his life away, we got the chair home. It worked…ONCE! That’s it! ONCE! I started calling the store. No one ever answers it. I had to call their “customer care” number, where i was left on hold for over 20 minutes, TWICE!! I finally got a human who informed me that the warranty was expired because we bought the floor model. NO ONE TOLD US WE HAD THE FLOOR MODEL!!! They said they had 3 chairs left!!! I am beyond angry! Ashley furniture took advantage of my 88 yr old father!! That is ELDER ABUSE!!! I filed a complaint with BBB! I am calling news stations and everyone else i can think of for help. My father didn’t deserve this. He deserves a brand new chair or a full refund. I want negative stars to be an option for this company! They should be shut down!

This place and its employees are absolute garbage. They took advantage of my 89 year old grandfather when I took him to buy a chair. They refused to take his check so we paid for his chair with our debit cards. They gave him a broken floor model and are now saying it is out of warranty because it is a floor model. We didn't want the floor model. He paid for a brand new chair. The employees were dumb and lazy and belittling. The sales girl was bragging about using Mushrooms as her source of energy for work. They took advantage of us, they gave horrible customer service and they are frauds. We are disputing our charge with the bank and have contacted the BBB. No one in this family will ever ever use this company again. This particular store needs to go under and make their employees go find actual real work where the customer comes first. They are not done with us yet. Shame on all of you. My poor elderly grandpa just wanted a nice lift chair and paid for it and these people could care less. And the stupid sales girl acting high as a kite was degrading to me who just drove the truck to drive the chair home. Lord help her if she ever sees me again. This place is the worst.

I received a sectional. With a damage on it . After 4 months I didn't got a help to fix this problem.and they lie about insurance

Great customer service. Thanks Taylor 🐯

Was going to purchase couch and love seat and they don't deliver. Oh you have to call SO and SO to arrange delivery. C-YA

Ray Smith was my salesman. He was friendly, professional and he provided good quality customer service.

If I could leave a zero I would. I came into this store and there were no employee present. A woman finally came out as I was standing in the middle of the store. I am not sure if she saw me or no but I doubt it. Two men came out the back after that and were pointing in my direction. I figured someone would come over but they never did. I was in the store for at least 10 minutes and no one helped me. Even as I left one of the guys was sitting down on a couch in the front texting but never looked up. So I was never greeted or helped at all and I did not appreciate it. I will not be returning.

Terrible, TERRIBLE business ethic and customer service.. Bought a $6000 tempur-pedic bed. Rodney (the salesman) told us everything we wanted to hear before making the purchase. He said that the bed would be delivered, installed and the old mattress/box spring would be removed and disposed of, in addition to any other adjustments to the frame, without issue. The bed was delivered but the crew refused to remove the old mattress and remove the base boards from the old frame. Unfortunately, I was at work during this time so my poor wife, who suffers from a hernia, was forced to move the king size pillow top mattress out of the room by herself while they stood there and watched. They then put the bed together and said the remote wasn't working. Furious now, my wife went back to the store to complain about the situation and of course they all said what we wanted to hear..."that was unacceptable, they should have done everything, blah blah blah. They "reset" the remote and said it should work now. Regardless, it should not have come to this...when she got home, the remote STILL was not working. Now she is calling me Furious once more to tell me the whole situation. I get home and do my own investigation and discover the idiots didn't connect the bed properly. So I got the bed to work myself. Onto the STILL unresolved issue with the mattress sitting in out hallway. The workers at the store told my wife to call a customer service number to resolve the disposal situation. She calls only to get hung up on 3 times, then when she does get through they said it's not their responsibility to remove the mattress and to take up with the Ashley store but they would write a ticket for someone to call us back to try and resolve the issue. No one ever called. Now I go, myself, to the store to talk to the manager. I tried to be as civil as possible while talking with Cody, the manager. He told me he was going to put in a vip request with customer service and that I should be getting a call from them within 3 hours. He also gave me his personal cell number and specifically said to text him if I did not get a call back. Well, I never received a call and when I texted him, he never responded. I texted him again the next day and again, he never responded. As a result of all of this false advertising and BS, my wife is now complaining about her hernia and has a doctors appointment to determine if it is worse. Ashley Furniture and their BS third party delivery service will be hearing from my attorney in the event that surgery or other medical issues come from this awful experience.

Absolutely THE WORST. I wish I could grade them on the basis of the worst companies on the planet and from the beginning of time. I haven’t had my bed set up in OVER ONE YEAR AND THREE MONTHS. It’s July of 2023 and I’ve been waiting since MAY OF 2022. They first brought the entire bedroom set last year in May along with PART of the bed and a BROKEN piece of the bed. Then I reported the issue immediately to the store. Ok, fine, delivery was arranged for the missing and broken pieces. And guess what? On the day of delivery day, I got a call that the driver “forgot to load the pieces”. Ok???? Then we setup another delivery date. Again, “driver forgot to load the missing pieces”. This went on for MONTHS. Then they invented a new excuse: “sorry, supply chains are backed up”. Yes, that did happen globally in 2022 and then eventually we set up another delivery date after MONTHS. And still I got a call on the delivery date or a few days before delivery: “sorry, sir, we need to reschedule.” I called corporate and discovered from them that the PRODUCT HAS BEEN DISCONTINUED. THEY HAD BEEN LYING TO ME FOR MONTHS. I took multiple visits to the shop and multiple calls to corporate, and each time they invented some new excuse for delaying the problem. One time, a worker at the shop said that he didn’t have access to the internal portal. Found out recently from another that he was LYING. One time at corporate, I was told that this problem can be resolved in shop. DEFLECTION. Nobody wants to WORK or take RESPONSIBILITY. ALL they do is LIE and NOT TAKE RESPONSIBILITY. Both the corporate company and the workers! Finally, idk on which time I’ve recalled corporate, I FORCED the lady to make a TICKET to the STORE to EXCHANGE MY ITEM. She was being hesitant and was offering other ways to resolve the issue (as if anything had worked so far??). And I didn’t stop until I had that ticket made and sent to the shop. I made her make a ticket and a message for the shop to exchange our bed, and ONLY THEN did the store comply! Otherwise, each time it was like ping pong. One side didn’t take responsibility and just blamed the other party- between corporate and the Westland shop! Worthless - both of them. By the time we claim the ticket at shop and come to the shop to choose a new set, we’re told that supply chains are back to normal and the bed is back in stock! I retorted with: “I was told that the product line was discontinued altogether?” “Oh, the supply chain is back to normal and it’s in stock again.” Really? Ok, let’s get my bed then. I’m still skeptical and don’t believe a word they’re saying. Today, the delivery boys came and didn’t know about which pieces were broken or missing. Pathetic. Absolutely pathetic. The records have been in the system forever and Ashley’s couldn’t even relay all the information to the delivery boys who came in to build PART OF A BED. I dismissed them and said I don’t want half a bed. I want a full bed. Now it’s July, 2023, and I’m absolutely exhausted by dealing with this company. You know why I’ve been stuck with this company? Because they gave the whole set to me on credit and then sold the account to some other company. For a year, I’ve been loyally paying for the most pathetic job ever. As in, Ashley’s has NO financial responsibility once they sell a customer’s account to a third party. Ashley’s just sold accounts with a low interest to a third party and never thought twice about how to run a business. They’re just making money like a mortgaging company sells accounts to another mortgage company for a higher interest rate! Run from this business like the apocalypse and tell all your friends and family to save themselves from the worst customer service experience in human history. I already have. I think I just might sue at this point.

I rarely review. I only do so when I receive very good service or when I feel wronged by a company. In this case, I believe we were misled, or lied to. We paid for white glove delivery (includes assembly) due to our current medical conditions but we got a door stop delivery. They also showed up a week after the scheduled delivery date even though the sales rep said they’ve been on time 95% of the time. I called the store back and they would not send someone out to assemble it and they would not refund us the delivery charges. On top of this, we could’ve saved a few hundred dollars by ordering the same exact products on Ashley’s website for cheaper but we decided to buy it from the sales reps to give them the commission. If I were you, I would not buy from this store or the sales reps at this location.

Very friendly and informative

Ray was wonderful helping find what I needed

This girl taylor was very welcoming,She has a great personality. and was very informative

DO NOT BUY FROM HERE. Esp online. Terrible customer service. Didn't give me refund. Didn't give me proof of purchase. Online customer service hung up on me.

Ray was the person I dealt with. He was most accommodating.

Still have not fixed my couch even after talking to Ashley's multiple times, this went on for 5 years but because I'm not the kind of person to hound them every day, my warranty is up and couch still isn't fixed lol bought a kitchen table from Gardner white had way better service.

TERRIBLE! PLEASE READ BEFORE BUYING ANYTHING HERE! They sold me a defective sectional with a poorly cut, creaky frame and refuse to cover it under warranty even though I reported it within days of purchasing it. I only asked for that one piece to be replaced, not the entire sectional, but they won't budge. Worst customer service ever!!!! *****EDITED: DO NOT BELIEVE THEIR COMMENTS THAT THEY WILL ATTEMPT TO RESOLVE THE ISSUE. THEY ONLY POST THAT TO MAKE THEMSELVES LOOK BETTER FOR REPLYING.THEY CONTACTED ME AND STILL DID NOTHING, SAYING THE PIECE IS "UP TO STANDARDS". TERRIBLE STANDARDS, NO QUALITY AND OBVIOUSLY CUSTOMER SERVICE MEANS NOTHING HERE!! Notice the notch in the wood that was clearly cut badly. It causes friction on the fabric that makes a horrible noise anytime someone sits. They refuse to do anything.

I had a nice customer friendly experience in this store NO PRESSURE they will clearly explain everthing to you.I will definately go again to this store for my future furniture needs.

DO NOT BUY HERE. 0 stars should be an option. Inexperienced and deceitful sales team. We bought a couch in February, sat down with the sales representative Brandon. We went over specifically what we wanted out of the couch, we were budgeting over $2,000. Big purchases like that require some specific needs/wants. Brandon advised us that the couch had everything we needed. Said the couch order needed to be placed online, fine. Should have been a red flag when we noticed he didn't even understand the way the system worked. Nonetheless, trusted our sales rep that our needs were met. Because why not trust people, right? Wrong. Couch was delivered, far from what we wanted. Ashley's DOES NOT HAVE A RETURN POLICY. Instead we did a "return and replace", is their way of keeping your money policy. Got a nightstand instead. The price of the couch was removed, however the "white glove delivery fee" is still charged on our account. We've called customer service for the past 4 months with no resolution (unable to get into contact with the store). My husband went into the store March 21, he spoke to Cody (store manager) and was told the white glove delivery fee would be removed once the couch was returned. Once again, couch was returned, and we still have the $320 white glove delivery fee on our account. We're beyond frustrated, this has been such a disappointing experience. This company uses deceptive advertising, "America's #1 Home store", more like "America's Worst Home store". Do yourself a favor, don't shop here.

Terrible terrible horrible customer service. Called them three times did not answer the phone. Called customer service they couldn’t find the order. Had to go in person and they were insulting and terrible. Never buying from them again.

The salesperson that we dealt with (Taylor) was pretty good but seemed kind of inexperienced. However, the checkout process was really really bad - took us almost 45 minutes to go through the checkout process (more time than we spent choosing furniture!). The delivery process was not smooth as well. Everything was supposed to be delivered on the same day, but came in different batches on different days. The customer service rep had no idea as to how to track our items. We then learned that one of the items (a bookshelf) was on back order and would be delivered a month later! Something that we were not informed of when we bought it. I asked that a supervisor call me about that and no one did! Overall - not a good buying experience from Ashley!

Got exactly what I wanted for $220 cheaper than it was online. Even though they didn’t have the item in store they pulled up the instruction booklet to answer all my questions and ensured there was one in stock before placing my order. The whole process was quick and painless. I was in and out within a half hour.

Thank you for everything you helped me with, it was a great experience working with all your employees thanks again Bill Holcomb

It is great so far. Mark, the sales person, answered all my questions and was very patient and friendly. He gave me space so I could consider my options and I never felt pressured. It was one of the best shopping experiences I have had.

Very polite and helpful salesman. Easy to work with.

On point.

My husband and I were greeted by Mike when we walked in and were extremely pleased. He gave us some information and let us roam the store without tailing us. He was very knowledgeable about everything we bought along with suggestions and feedback on mattresses. He was excellent to work with and I look forward to working with him in the future.

Salesman Mark Phillips from the Westland, Michigan Ashley home store told me Ashley would remove my old mattress when my new mattress was delivered. The delivery refused to take my mattress and said that was not in there deal with Ashley. I paid $240 for delivery and removal of my mattress. I even had to help bring in the mattress as only one person was delivering it. Mark Phillips lied to me and continues to lie by saying he gave the delivery guy a bag to put my old mattress in to take. I called the delivery guy and he stated that was a complete lie. I have requested that Ashley’s have either remove my mattress or refund me my delivery fee that I had to pay to help move my own mattress in my house. Beware.

Place is a clean place to help was very courteous and helpful I purchased a coffee table plus Tony and Mark very helpful especially when it came out to the beds they were very knowledgeable took their time explaining everything it was a pleasure .

I love my Tulin reclining sofa in chocolate I love the color its beautiful,and so comfortable and the delivery guys were amazing they really went over and beyond to make sure I was satisfied!!!!! I will come back to Ashley's for all my furniture needs ! Thank you for a wonderful experience

bad

Mark was a fantastic salesman! Very impressed with quality of service.

Ashley was the only furniture store that had exactly what I was looking for at an affordable price. The salesperson was very accommodating and professional. I will be back for other furniture.

Great experience. Taylor was very attentive to my needs, showing me exactly what I was looking for, and the pricing was competitive. I will shop there again!

They treated me like family. I will be back and will tell others about this store

Walked in the store , what appeared to be workers were sitting down on their phones, my sister and I spoke and the sales men or employees, they did not speak back instead they looked down at their phones. We turned around and walked out the door. No problem because you guys get paid off commissions 🤷🏾‍♀️ and no one was lined up to go into that store, again ok…🤷🏾‍♀️

The worst experience I have ever had in a furniture store. The staff was rude and condescending. No one greeted any customers walking in the store. I personally told each employee, Have a Great Day! Customer service is not a priority here. Spend your money at another location, try the one in Novi! They are always great I will continue to shop at that location. Never again!

4get being able to get in touch with the actual store in WESTLAND, let alone the store associates...they need to check their phone system.

The store was clean and our salesman was the best!

Good sales person. Nice furniture

Good service and expedient

Really was very happy until I received email today, 22 hours after spending 2600.00 that today is 10% off day!. That would have covered my delivery.

nice place

Brandon was very patient courteous and polite. His product knowledge was solid and he answered all if our questions. We were very happy with the entire sales process.

Finally got my bed the other day. Placed the order in June of 2022, final piece was delivered on 3/21/23. We ordered furniture based on what was in stock at the time. Wasn’t informed of the back order of the bed until a week after it was supposed to be delivered. Overall the company is terrible at communication, had to drive to the store multiple times to get an answer. They don’t value the customer, seems like a company full of people just collecting a paycheck. I’ve been a logistics manager in the past who had teams all across the state doing custom appliance installs and an even larger team making deliveries to our customers. Everything I experienced with Ashley was what we aspired and trained not to be. They use 3rd party delivery guys, most National companies use 3rd party contractors. I’ve even used plenty in the past. But Ashley doesn’t train or hold them accountable to clean up after themselves, install all the parts, or even provided with booties for their boots. I had styrofoam bits, lock washers, grass, dirt all over my carpet. I had to go to the hardware twice to grab new washers and bolts since they were not delivered with the furniture. On the delivery that was just completed they dinged my wall. ( I get things happen, just the icing on the cake). I should have listened to reviews, save your heartache, spend a little more money at a smaller local furniture company. I wish I would have. I’ll never buy from Ashley again, and will be certain to tell anyone who asks not to shop at Ashley. I’m actually relieved I don’t have to communicate with them anymore. Update from their reply the other day. Sent a text yesterday, no reply. Sent an email to the email address they provided, got a notification that my email couldn't be delivered.

Very informative and loved the energy of our salesman Rodney. We are happy with our purchases and received them within three days of ordering.

Sales representative was very helpful and tried his best to get us what we wanted. The company itself has many deals and promotions that kept going away the more we were going to spend. We started at a $4,000 couch, and qualified for promotions, but when we got to $10,000 on entire living room, we didn’t fall under any of the promotions anymore.

Brandon was very professional, efficient, and patient. I appreciate that he showed a sincere concern about the furniture I was buying and how to get what I want within my budget.

Extremely overpriced place. They sell you on how much credit they're willing to give you, which is basically just them saying 'yes, we'll give you large credit so you can pay off this absolutely ordinary and overpriced item.' The customer service is trash, also. Before you buy they pretend to be super friendly, but once you have order issues, they're useless and rude. I ordered a bed, which was a few months out on delivery, which was fine. But when it finally showed up, half the bed was missing, it was borderline impossible to get this resolved over the phone/online. They got my email AND telephone number wrong, took me 4 separate contact times to get it resolved. They tried telling me the delivery people had confirmed ALL the correct parts showed up so there was nothing they could do lol. So I went to the store and the person admitted they had forgotten to reorder the correct parts, which shows the person through text were just trying to get rid of me. Then when the correct parts DID show up, they wanted to take away all the parts I had and not give me all the correct parts back. Delivery guys blamed the store, the store blamed the delivery guys. It was a pretty bad experience. I tried to remain patient but it was a struggle. Don't recommend this trash place at all.

Brandon was such a huge help, he helped us find our couch! He’s the best at this location! Make sure to see him!

Great customer service and selections

Missing half of the delivery. Very disappointed. Will not recommend u guys to anyone

Poor customer service.

If I could give no stars I would. The delivery guys brought my daughter's bed, which has an adjustable base. They also brought a bunky board to set the base on, however, they said it was not needed. My daughter's frame originally had wood slats and they just put the adjustable base on the slats. They said it would be strong enough. They said to not raise the head or the foot of the bed up for 5 hours because the mattress was frozen. After 5 hours was up, my daughter laid on it and raised the head up..it was then that we saw the slats were bowing. Not safe for her at all. The driver was also very rude.

Yesterday I had a service person (Tom) from the Westland Ashley store out to my house to make some repairs on our bedroom furniture. Tom arrived on time, introduced himself and explained what to expect during the service call. The repair was completed in a timely and professional manner. Tom was very polite throughout the process and was an excellent representative for the Ashley brand. Thank you Tom

I love this place and I will never go anywhere else this will be my furniture place for life thanks Nate you made my family so happy and so impressed with me 😁 I definitely recommend this place and all there financing options

Mark Phillips was professional, knowledgeable, and helpful. He discussed options with me but he didn’t pressure me.

Great staff. I couldn't be happier ☺️

Horrible Horrible Horrible!!!!! I never received all of my order, I ordered in October 2022 and now it’s February 2023! No call back on the item I am missing! Everyone has been giving me the run around! I will never refer no one to buy from Ashley Furniture PERIOD!!!!!!!!!

Do not buy from Ashley. Every item of our $5500 order is damaged, they forged my wife’s signature and said we accepted the furniture so there is nothing they can do . Won’t call us back and have lied to us constantly. Delivered wrong table twice now , headboard is cracked in half and glued back together poorly. Night stand is delaminating and huge chunk out of dresser that was painted over . Tv stand is chipped and cracked, bench is scratched and has gaps in the joints . Sales man lied about return policy and over charged us twice that we had to get corrected. Once they get your money ,they no longer care about customer service . Worst company I’ve ever had to deal with , we will be taking them to small claims court as well as letting everyone know our experience with Ashley and the poor service and quality.

As you entered the store, we were greeted with a smile and were asked what we needed help with. The atmosphere was welcoming with warm soft music and kind and friendly staff. They were not pushy to make a sale, but made us feel like they cared about what we were looking for and guided us in the right direction. From the manager to the rep who helped us with our purchase, we felt welcome. Our 1st time at Ashley but it won't be the last time.

Do not buy from here. Worst service I have ever received. Damaged items over and over. I'm now waiting on my 3rd bed because the first 2 were damaged. One was cracked in half and they glued together and tried to deliver like that. Every single piece has damage and they are trying to tell me that's normal. Horrible experience. Do not buy from here!!!

It was a great experience.

Brandon was very helpful and gave us the best options we were looking for. He helped us figure everything out and we walked out happy and excited about our new living room furniture! Thanks Brandon!

It was great but they need to have free or discounted shipping

Stopped by Ashley to get some furniture for the living room and mission was accomplished. Brandon was are salesman and he was great. Would definitely repeat.

Worst purchase experience ever. I bought 2 rugs from this store. I only received one of them. My receipt says 2 rugs and they charged me for both. However their records shows only one was ordered. I called many times and went to the store and they kept telling me they can’t offer any help. This is apparently a spam. Never buy from this store.

Friendly sales. All the information we needed to pick out the right living room furniture for our family.

Horrible experience ever!! think twice before buying from ashly

horrible experience with delivery! bought a mattress on new years eve and it is not delivered to this day and still counting!

I wish I could give a higher number of stars, the Westland staff were helpful prior to the sale but customer service from corporate related to delivery and assembly issues is poor. Store personnel can't help with these issues at all and refer you to the 1-800 number. I have made 2 major purchases with Ashley in the last 9 months. The first issue was with a dresser that did not have holes predrilled for a mirror. We took care of it ourselves and I figured it was a one time thing. I am in the midst of a second order that has been a real pain to resolve. The hardware for the bed I ordered did not fit properly and I was told by the delivery contractor that they would report that there was a hardware issue and new hardware would be sent to me within 7 days. I didn't want to reject the order and was advised not to. 13 days later, still no hardware and customer service tells me that no hardware was ordered. Lets not even talk about the grief I am getting related to white glove service on an order that is coming in pieces. Even though I like their products, I will not be buying from Ashley in the future based on these experiences.

Purchased stuff before thanksgiving, still not delivered. Dining table delivered broken, eac time a single chair delivered, still waiting for another chair, no response to repair or replace. The most horrible purchase of my life. Public stay away from Ashley and you will be far happy buying from elsewhere.

Brandon was friendly and helpful. The furniture is beautiful. Great experience.

Great furniture, can't lie. BUT only order what is in stock. Going on 3 months of excuses and "lost/backordered" furniture Once they finally tired to save face and offer a discount or ANYTHING AT ALL.... it was Only .05% 🤣

It was very good customer service

We originally purchased 2 tables and sets of chairs for our new home. The customer service rep was informed that I only wanted options in things that could be delivered prior to the Thanksgiving holiday (about a 2-3 week window). We were shown a few different options and we made our selections , placed the order and again were assured that timely delivery would NOT be an issue! When it came time to confirm delivery is when things went down hill. I was told that I wouldn’t have a delivery date until after Thanksgiving and I explained that this was discussed prior to the purchase with the sales rep. The customer service person on the phone with me was the most unprofessional “service member” I’ve ever spoken to and ended up telling me to either cancel the order or wait. When I said that really shouldn’t be your best option, she hanged (correct word there) up on me! I then went to the Novi location and spoke directly to the rep and it just wasn’t good. He back peddled and tried to talk his way out of the mess he created. I cancelled the order and went to a different Ashley furniture where I ordered the same exact things and was able to get the order cheaper….weird! The delivery was still an issue because we still didn’t get our order for over a month! I will have to truly think twice before using this company again and I’m a return customer where my time isn’t wasted! I would honestly look elsewhere before purchasing again.

Fair selection.

Excellent experience with the Westland store. Staff was professional and very helpful. The delivery team was great, good communication all the way around and very cautious when installing it in the house .

Pathetic experience.... 1) delivery is delayed moreover with a missing piece which was never ordered by the sales rep. 2) broken piece which they don't bother resolving it

Thank you for your service.

Stylish and inexpensively priced furniture. Local salespeople were friendly. Took some effort to get prices to match what was advertised in store and learned that some pieces are cheaper online, but they are suppose to price match. Holding up so far, but it's only been 2 months. Super disappointed with their corporate customer service. You can only reach out to them by calling and you might get a poor connection and need to call back. It took 5 deliveries to get all of my furniture as it came damaged and the exchanges took multiple attempts as the replacements either were not all sent or came damaged. I called and asked about a discount for all my troubles of needing to sit home and wait for my furniture and was told they would give me $35, better than nothing and best I was offered after multiple attempts. When I called to see where my discount was, the agent told me I needed to call right when my furniture was delivered for a discount as my order is now "closed". I did call when it was delivered. I was not happy with what the agent was able to offer so I requested a call back from a supervisor multiple times which never happened. Ashley dropped the ball and now they refuse to give me a discount. I'm extremely frustrated that I get a different answer every time I call and that the agents are not able to do anything without the supervisor's approval, yet I can't reach a supervisor to come to any sort of compromise. I think you can do better Ashley!!!

K J was very helpful and friendly made the whole process smooth and easy the store had everything I wanted the store was clean staff was friendly from sales person to ladies up front at the desk 10 out of 10 thanks

TJ was great to work for. Make sure to ask for him at Westland location!

We were quite satified with the sales rep and the details he provided. It was a comfortable environment to shop in and didn't feel like we were being rushed or pushed into anything.

They delivered my bedroom set but not the nightstand and said that it would come in until after January. That's not what was promised. To top it off, they didn't even put the bedroom set together and claimed that they were told not to put this order together even thoughI was told this would be assembled for me. I'm still trying to put it together as I'm typing this. I will never purchase anything from tis store again and I will tell anyone looking for furniture to not consider this place. If I wanted to put it together myself, I would've went to Ikea.

Every product came in damaged. The week of christmas. As far as as customer service, please don’t get me started. Stay away.

CJ was great help only one that interacted with me though but still took care of what i needed

I received the wrong mattress this was a black Friday Sale . Salesman wrote the wrong order # down. I was supposed to receive the Sealy Brenham Firm Hybrid. They delivered Sealy foam firm(Albany). I can't sleep on that mattress it makes my back hurt I'm sick and in need of my correct Mattress.******

Purchased a beautiful piece 😍😍

I met and communicated with “Nate”, who well beyond his call of duty. Took the time to make my purchase would arrive before Christmas. Searched relentlessly for availability. I thoroughly appreciate his service!

Not happy with any service member after my furniture was purchased in store. I ordered a sectional back in September 2022, which took several deliver attempts due to the company’s lack of communication! They would call to confirm a delivery date that I picked only for the day to come and them to say that was incorrect and shouldn’t have been sent! Even with a verbal and email confirmation. So far today, I’ve only received a part of the sectional. The other part was supposed to be delivered today, I chose today out of the only two day options they gave. I made this reservation with a live person over the phone, confirmed with the automated service, and received an email the night before. Made the proper arrangements to avoid a missed delivery only for me to call and they say they don’t have anything on file!!! The person over the phone tried to tell me that IIIIII did not confirm, so they canceled the delivery, and that it was not wise of me to take off of work to be home for the delivery! Smh now I have to wait another week for them to deliver the second half of my sectional and call them myself to confirm more than I already confirmed in the past. Also, the sectional piece that I received was wrong, it is a right side piece when I ordered a left side piece! Not to mention the piece is very hard and uncomfortable, but while I tested it out in store the sofa was soft and cozy. Smh I would never again order from this company!

Great service from KJ.

Buying from this store was one of the worst experience of my life. Three weeks ago I bought mattress from them, they told me the delivery date was on 12/2 I had to call off from work and stay home because the window for the delivery was from 9 to 12. At 11:45 I received a call, saying the mattress is not gonna get delivered for unknown reason. I Called this Ashley store probably seven times that day with no answer, i left voicemails I tried everything with no luck. Next day I called them someone picked and she told me tell me in an hour the store manager will give me a call. There was no call back that day. After trying to call their phone 10 time I finally spoke to a manager. The manager literally told me that he don’t know where my mattresses and they been waiting for the warehouse to update notes.(till this day nots have not been updated ). The manager suggested that it might be in the warehouse. So I offered to pick it up because he said it would be ready. I rented a truck and five minutes before I got to the warehouse. I received a text message from them saying that the mattress is not ready for a another week. I called the store they were no help. Been almost 6 days with no answer. I finally returned it and went to a different location. Long story short just avoid the headache and inconvenience and go somewhere else. The staff that I was talking to they were polite but clueless.

This store is pathetic , we ordered a side sofa table from them , as it was froms tore we requested them diantle it to fit in our car and by the time we came home and started to assemble , the parts were broken . When we mentioned them that the side table has broken parts they are informing us they can't do anything they gave what they had in store . They don't cover any guarantee ...chea quality horrible customer service .

The Worst Company Ever is Ashley Furniture n’t received all of our furniture as of yet. They continue to blame the delivery issues on COVID. When we went to the store, they said everything was in stock. So how can there be a delivery issue if everything is in stock. That’s why we chose the items that we purchased. So that we wouldn’t have any issues. As we continue to call and speak to managers, supervisors, and people in charge of delivery. They all continue to blame each other department in regards to why we still have not received all our furniture. Each department is pointing fingers at each other and not trying to help us get our furniture. We’ve had some furniture delivered that was damaged. We are still waiting on replacements for the broken furniture. If it wasn’t for Tanesha, we wouldn’t of gotten this far. Everyone else keeps giving us the run around. It’s time for Ashley Furniture to own the Mess they have made of this and FIX THIS!!!!! If they can do this to me a paying customer, imagine what your experience will be like. Don’t buy from them.

My sales person, Kyle, was great and deserves 5 stars. He showed me lots of different options and then made some great suggestions. He was polite and professional. The manager, however, was extremely condescending to Kyle and me. He never smiled, introduced himself, or looked me in the eye. His choice of old school hip hop playing on the speakers for Black Friday was also completely inappropriate for the setting. He deserves zero stars.

Allison, our salesman, was great! Very helpful and acommodating.

Stores like Ashley furniture really makes me wish Art Van survived because when they went down apparently customer service as well .. not only did we have a botch delivery but we have to go pick it up ourselves and the process is so inconvenient. Do yourself a favor and consider another furniture outlet. They will tell you anything to make the sale but when it comes time to deliver they will not... Be warned!!! I wouldn't buy a staple let alone buy furniture from them Update to complaint: So I was asked to text their customer service department, which I did.... And the issue has only became worse. We were told that we would get our delivery fee and a inconvenience fee, however that never happened. In fact every time I asked for the status, I would get the same "please allow 4 to 6 weeks to process your refund" and this has been going on for at least 8 weeks now. I am all for giving second chances but the lack of accountability is too much for me to want to try them again. Imagine having to pay a delivery fee for something you have to rent a U-Haul yourself to get! If you want furniture either have a lot of patience or go else please for the love of all that you hold dear!

**Edited … I take back everything I said about this store . Don’t shop at Ashley Furniture. THE WORST EXPERIENCE EVER** Sales Rep Brandon had so much time and patience with my purchase! I have been in and out of the store several times. Never once felt pressured into buying anything. The shopping experience was not stressful. Brandon took the time to explain give suggestions and ideas on how to furnish each room in my home. Today I finally shopped for 4 different rooms in my home! If you’re looking to shop at ease and with a Sales rep that is knowledgeable of the merchandise in their store and ONLINE . Set up and appointment to meet with Brandon or better yet just walk in and ask for him! Thanks again Brandon I will definitely be back soon!

Great experience salesman was very user friendly.

don’t buy from here. they take the longest time to come. I ordered so much from here and it’s been 4 months. 4 fricking months yet barely any of their things came. They make so much excuses on why they don’t bring the whole things. just to let u know, They don’t care at all like they r probably laughing and everything rn bc they think they could get away from this. Trust and never buy from here. Other stores are wayyyy better and cheaper than ASHLEYS. worst store ever…

Would not do business here ever again worst customer service. I've ever experienced.

The sales people only care about you if you are going to buy something. It was really windy the day I came in and when I walked in the door, the wind blew a lamp off a table in the entry way. I jumped to catch it and I did. I placed the lamp on the floor so the wind would not do it again. I went into the store and told the sales people what happened and they looked at me like I was crazy. No "thank you", No cares at all. They did not even check the lamp or move it. Next day when my son went to pick up furniture, we found out why nobody went into entryway to check lamp. They told my son that he would have to carry the furniture all the way through the store to the back and they could not go through the front because every time the door opens, it is counted and they have to make a sale for every entry. The salesman said they would wrap the furniture, but they did not. The sales people did not even off to help them carry out of store. If you want to have terrible service, shop at Ashley.

Both Cal and his Manager were awesome! All my questions, concerns and understanding about my selection was answered. Looking forward to receiving my new leather recliner couch soon.

Do not waste your time and money. We order our bedroom set in July and we still do not have our bed. They promised at the time of order it will be delivered in a month. After month they delivered wrong bed, nightstands are damaged, mattress base is damaged. When you call them they keep giving you different numbers for repairs and service. They do not coordinate and take responsibility after things are delivered. At the time of purchase, they will promise all good things and once they got the sale they do not care.

Don’t buy anything from them they have a really bad service and I have been waiting for my order to come since August and I still didn’t receive anything from them and they keep telling me that my furniture is coming in a week and then after they make up excuses.

never order from this store ever! I have been waiting for 5 months and they always make up an excuse on why they never came with the furniture. every month they only give us one thing and make up an excuse on why they dont bring the other stuff. Worse store ever if ur planning on buying something from here don't because other stores are better and cheaper and fast delivery then this store. Biggest mistake I regret buying from here. They ignore ur calls too. Bad service. Bad delivery. Whenever I call them they take so long to pick the phone up I call multiple times and they don't even answer they literally lie to u and make excuses. Biggest REGRET EVER!!!!

Customer Service is the worst I have ever experienced. Do not buy from Ashley

Poor service. Wrong item ordered by sales person. Waited four months for the item. Found it was ordered wrong. Accepted it as was coerced into it being correct color due to lighting in showroom. Absolutely not the item ordered. Refused to refund our money. They Did not place reorder by customer service as stated the next day. Returned item to store they refused to give credit. Not once did they say we’re sorry. They only said what couldn’t be done. No I can’t return it. I must keep it until other item arrives maybe in three weeks. Not willing to get wrapped up into a waiting game again due to original chair was to be delivered by end of July it took until October 11 to get the wrong item ordered. They say sales final. Watch the fine print. They can order anything they want make you sign thinking they might have written the correct item. You don’t know it until it comes. Is it customers responsibility to make sure the SKU number is correct on an invoice?

Very nice and efficient! As soon as we walked through the door KJ was so helpful from start to finish will definitely be coming back again soon!

Mr.Williams was extremely helpful Great customer service very patient With me as I choose a new bedroom set for my home I will absolutely refer my friends & family to Ashley furniture Please ask for Mr.Williams..

A furniture store that you aren't constantly attacked by sales people.

Great salesman, very knowledgeable & experienced!

Rodney the store manager was very welcoming and helpful. Allison store associate was sent to also help us with questions we had about the furniture we were interested in. She answered all of our question and then some without hesitation. Allison was very pleasant to deal with. My husband and I were very impressed with the quality of the furniture we choose and with the knowledge of the sales people. We highly recommend the Ashley furniture Store in Westland.

Ordered a bed frame from here, was told it was going to be a month. After multiple delays, 5 months later finally scheduled a pick up. Arrived at the warehouse and the order wasn’t there. Then set up delivery 2 separate times and both times were canceled for some reason. We still never received our bed frame 6 months later with no idea when it will come in. Do not order from here. Ashley’s will take your money but will never give you your furniture.

My boyfriend and I are moving in together and decided to come here to choose our furniture. We are very impressed with the customer service and how helpful EVERYONE inside the store were, especially Brandon and Tae. We feel great about the furniture we picked and things we will come back to in the future.

Unbelievable sad 😞 beware don’t make a purchase you be will disappointed lies so go to wayfair and make order same furniture .

Bad service bad quality they’re not on time if you wanna tell them exactly what to do want, they never ever care about you I would not recommend the this place to buy anything from them . High prices over chargers

Customer service was great! Ashley is going to be my go to furniture store!

My family and I just moved across country and needed furniture. We’re not a big family, but…complex? We have a toddler and I’m in a wheelchair. As soon as we arrived, we told Brandon our situation. He showed us the sets that had what we needed. He showed us sets that were easy to clean (toddler) and easily accessible (me). He went above and beyond for us. This is a HUGE thank you to him and everyone there who made a daunting task easy.

Do Not Buy from Ashley or the Westland MI Store. Horrible customer service

Was told in store it would take 3-5 weeks max for my order to come in so I decided to go through with my purchase. It’s been 7 weeks, I call in to check on my order, they tell me it’ll be another 3 weeks and could take up to 16 weeks. Costumer service on the phone cut me off while talking and decided to hang up the phone. Never again.

Allison is by far the best salesperson I have experienced in any situation. She knows the store and the product like the back of her hand. Some of the newer furniture does things I had no idea were capable. She demonstrated everything we asked about, as well as offered ideas to solve issues. We will soon be needing more furniture and I will never buy from anyone else. If you need furniture, or just ideas she is the best.

I wish if i can add zero star for them be ware from ashley when you buy from them they have no return policy when you recieve your item no return and the stor manager will tell you its writin in our policy and its your problem you didnt read it and when you ask them they tell you you have 30 days never buy from them again

The manager and his associate really helpful not pushy at all and explained everything to us and went with what we were looking for at the prices we were looking for I would go back for other furniture in the future

KJ and Allie were very helpful. They answered all our questions and provided useful information.. Looking forward to the arrival of our new purchases.

Do yourself a favor and don’t even enter the store. I’m a veteran with severe injuries and tried to get something nice that’ll comfort my body. The Westland location in particular shouldn’t even be around. Their furniture in the store is different from how it will get delivered - color, material, everything. Once my couch was delivered came, They tried not to set up the furniture. I have ripped items also I called Westland's store and the manger just cuts me off and passed the puck to guest services. After spending 4 days trying to connect with a manager, they had excuse after excuse. Don’t buy anything from here.

Bob was very helpful. Within 2 hours, helped me find 2 bedrooms sets and a living room, set up delivery and finish the checkout process.

I can’t believe the experience the run around the lies Im glad I have messages in black and white receipts names everything . I am definitely forwarding everything to the AG tomorrow morning beware of this place

Brandon did a great job!

Brandon was very helpful and pleasant.

Great service

Brandon’s down to Earth personality and professional expertise made for such a wonderful shopping experience today at the Westland store. Buying furniture can be stressful but he did a great job of taking the stress away! We went in for tables and bought a sofa too. Will be back for a new bed after his TEMPUR mattress presentation. If you’re looking for furniture ask for Brandon!

Alison helped my husband and I at the Ashley furniture store. She was excellent.!. Alison was very efficient and knowledgeable about the furniture we bought.. what a great person. Thank you Virginia Lotarski

I bought a recliner and it was delivered two days later broken. So I went back and bought another recliner that was slightly more expensive. Its been over two months and I have still not received it. I’ve heard some people waited 4 months! Do yourself a favor and shop elsewhere because they have a no money back policy. So they’ve had my $700 for 2 1/2 months and I have no furniture. And no idea when it’ll arrive.

I had an excellent experience at the Ashley’s in Westland where I was greeted in assisted by a girl by the name of Allison who was fantastic!!

I was very impressed with Mr. Roberts . He was professional and knowledgeable

My fiance and I bought a couch from here. We paid extra for their Red Carpet Delivery. When we purchased the couch we were told it would be delivered at a certain day. Two weeks later they actually contacted us to set up delivery. When they finally delivered the couch they broke a decorative planter I had in my front yard. During delivery the guy told us that there was a piece missing and that our couch wouldn't connect together. After my fiance confirmed that that was what we ordered they set it up and left. That night we quickly realized that they sold us two pieces of a sectional that didn't actually fit together so now our couch is constantly sliding apart anytime we sit on it. I don't recommend anything about this company.

Nice service very helpful and patient

Ashley furniture cheap. I bought a $3000 bedroom set, dresser, chest. Bed rail broke after a year. Defective. Ashley did not stand by quality they promote. Had to buy a new rail and have to install myself. I had to call their customer service department to order the part which took 45 minutes on the phone and three representatives to accomplish. Then they told me I had to drive to the Ashley showroom to pay for the part. The show room staff had no idea how to create a parts invoice. Ugh! No one knows when I should expect the part. I must say that is the first time I was ever in a furniture store to buy a part and not furniture. lol Bad experience. Will never go back.

My experience was wonderful. My salesperson, (Bob), couldn't have been nicer. He went out of his way to see that my purchase went perfectly. And he did it with smile. Outstanding sales person. This is rare today in retailing, The 2 young women at the front desk, again, couldn't have been nicer. They were a treasure. They both treated me like they appreciated my business. We even had a few laughs together. Very special people, they are a real asset to the store. My only issue was with the store Manage. I was introduce to her and she hardly looked up to greet me, she never even cracked smiled. She just had this sour look on her face. She gave me the impression that she didn't care to meet me, or that I was even there. This somewhat disturbed me. And it takes a lot to disturb me. If she's not happy with her job, my suggestion is that she should look for a job elsewhere where she can miserable and and make everyone miserable right along with her. Bob should be the manager. With his personality, he could change the whole atmosphere of the store in no time.

Bob was great! Didn’t push or pressure us. Just showed us our options and checked in on us. The price we ended up with was so great that I had no problem springing for the warranty and white-glove delivery.

I bought a couch did not fit through the door returned it took a month and a half to get my refund had to call 5 times.

Do not waste your money on their furniture. It is poorly made. The sofa we purchased was delivered and was missing a couple of legs. We contacted the store immediately and was advised that they would order them. Don’t waste your money on fabric protection. We ordered and it was never registered. We have made numerous calls to the store, stopped in several times and they could not find any info. The fabric protection company would not respond to our calls. Horrible customer service! On top of that the fabric is pilling and looks terrible. Still no legs. It’s been over a year. To add insult to this purchase, we filed a claim with the Better Business Bureau. An Ashley rep had the nerve to say we waited too long. The warranty is no longer effective. Save yourself money and grief. Avoid them at all costs!

We were looking for two seater recliner and could find some interesting furniture. Little over priced but various payment options are available.

Ashley Furniture : excellent prices, excellent services; great salesman. Bob at Westland location!!

The service was excellent from our Service person

Worst customer service experience ever. I will never step foot in that store again. Sales rep was good with us in the beginning but instantly changed once we tried to negotiate the price. We were prepared to pay the price he was set on until his demeanor and attitude changed. Never shop there if you’re looking to find reasonable prices and employees who can tolerate price negotiation. We were very nice throughout and were smiling even with his horrible attitude.

Had the worst experience with Ashley Furniture. Sales and the actual store is fine but the customer service is ridiculous. Ordered a bedroom set, not one but both dressers came damaged. One dress has a hole in the back and in the bottom. The other dresser had two drawers that didn't open and had damage to the front. Put in an exchange for both and only had one to be replaced. Finally the second dresser comes, and it's damaged, AGAIN! A giant hole in the back, I did not even allow it come in my house. Spent over 30 mins in silence with the customer service representative, waiting to speak to the "manager". They only gave me 10% of the item since I am not returning the whole bedroom set. WILL NEVER DO BUSINESS WITH ASHLEY FURNITURE AGAIN! What a joke of a company.

Love this location they're always on point and always working to get customers the best deal for quality furniture I'll always shop with Ashley!

This is bad service No one has been shopping from this company for 7 months and they can't fix the bedroom right for us

Very kind staff and very helpful.

I really had a great experience and we love the furniture we’re getting however we were lied to about the time frame of the couch getting delivered from day 1. This was our our main concern with going into the furniture store. My wife and I just moved and have barely any furniture and we told the salesman that we were expecting in about 2 months so we couldn’t wait any longer than that. We found a couch we liked and he went and checked and came back that 2 out of 3 pieces were available ASAP but one piece would be 4-5 weeks. After a week goes by I had a bad feeling so I checked online and online it said 8-12 weeks. I waited 4 weeks (today) and am being told by a computer on the phone another 4-6 weeks which I’m sure will just go up. And to late for when our child arrives..We would have chosen something else had we known about the delay. I can’t recommend a company or let alone a salesman(KJ) when they are lying about the 1 thing we asked them. I will update my review if it comes in sooner than expected. **edit after their reply** I texted that number and they just tell me the expected delivery date and they can’t help with anything else. So that is not an escalation number 😂 waste of time again. 2nd edit**** still no furniture it’s been over 9 weeks when again KJ said 4-5 😭 and they keep pushing it back 2 more weeks when the due date is close. I’m going up there to cancel my order. 3rd edit*** as of 6/6 I told them to cancel my order. 4 weeks turned to 8 which turned to 12. I am dumb enough to keep listening to them pushing it back one week at a time. Horrible company I wouldn’t recommend my worst enemy to shop here. 😂😂👎🏻👎🏻👎🏻 AND DEFINITELY DO NOT SEE KJ IN SALES

Alison at Ashley in Westland was a wonderful host and helper I really enjoyed purchasing my furniture through her. I wish every one could be as happy jolly and excited about there job like her. Truly a happy customer☺️☺️☺️

Alison was great. Very knowledgeable, as well as helpful. We are moving to another state and know how hard it is to get furniture right now. She helped us pick out the furniture to fit in the rooms in the house being built. Arranged for delivery in New Mexico once the house has been finished. Love the furniture that she helped us pick out. Very personal, like dealing with a friend. I would recommend Alison to anyone. GREAT SERVICE..

Very good and nice people 👍

Was told by two different people on two different days over the phone that our furniture was ready for pickup and that our pickup was scheduled for today. Made the long drive with a rented van and was told no furniture was at the warehouse and no pickup was scheduled. Wasted time, money, and gas. Horrible customer service. Sad.

Thank you for a wonderful experience in the store. KJ Roberts was very helpful.

We enjoyed our experience with our salesman Mr Roberts. Very knowledgeable about your products and we would definitely get in touch with Mr Roberts if we needed any more furniture.

Straight liars. Was told items were in stock and given delivery date estimate. After delivery being pushed back twice finally called and was told they didn't have all of our items and didn't know when they would have them.

The sales people were great!! They got me in and out in 30 minutes with exactly what I went in the store for. Thank you Ashley Furniture.

Before I write this I just want to make it known that I am not one to post reviews or give a negative rating to a business. When I went to Ashley I knew exactly what dining table I wanted. I was approached by a worker, he gave me the price, and I told him I wanted it. I asked him how long it would be before I can pick up my table. He said 3-4 weeks. I purchased my table in January … it is now the end of April. The time it took is not what got me to go on here and write this review. For the past few weeks now I’ve been calling Ashley’s to check the status of my table and each time I call they tell me “it should be here tomorrow”. It has become extremely frustrating to hear the same response every time. I understand that furniture is taking a lot longer than usual to arrive but it’s ridiculous at this point. I paid almost $2000 for this table and keep getting the run around.

Great experience

Great experience and found what I wanted. Hue was outstanding and very helpful.

The employees for wonderful people you're really helpful got what I wanted did it take a long time I had a great experience

Ordered a couch which I had to wait several months for only to have it arrive damaged. They have been less than expedient in making contact with me to correct the issue.