Ashley Store | Westland, MI 48185

We went to Ashley furniture in Westland and ordered a nice dining room set. Well Ray Smith took care or us very well, I recommend Ray to everyone that goes there.Ray did everything very well. Me & My Wife was very very Pleased with Ray. Keep it going Ray!

Very friendly and knowledgeable staff. Made choosing a new couch fast and easy. Definite recommend!

STOP! Don't purchase any furniture from Ashley's Furniture. We have had the worst furniture-buying experience with them. This is our first and last purchase with this company. We purchased a 4-chair dining table, a coffee table set with end tables, and a TV--console, Sofa, Loveseat, and Recliner. So we spent a lot of money with this unprofessional, inconsiderate, and money-hungry company. From day one of the delivery day that my furniture was delivered, we were lied to, and it just got worse from that day on. Our TV console was provided missing all the shelves, the bottom leg is broken, and the distressed looked like someone shot it with a bibi gun (it isn't enjoyable). But the worst part of the whole matter is the couch and loveseat. Let me start by saying they are pretty, but you can't sit down on them without sitting on the floor. The cushions were made with budget cuts in mind; what I mean by that is the sofa fabric does not cover the entire cushion. The bottom half of the cushion is made with regular fabric that rubs against the jean fabric on the base of the bottom of the sofa, which slides right out of the couch for both the sofa and the loveseat. We tried calling for a repair or replacement ten times with no resolution. Whenever we contact customer service, they tell us that our service request has been canceled. We finally had a third-party technician come to look at the sofa set, and he said there wasn't anything he could do for us. We would need a new set because the cushions were made incorrectly and with budget cuts in mind. Eric, the technician who came out to take a look, assured me that he would put in the report that he looked and couldn't repair the sofa set on Dec 1st. I called today to find out the status of my repair, and now the customer service is telling us that they have no record of Eric from Affirm, their 3rd party vendor. coming out to see and or him writing up a report about the couches, so now we are back to square one. Purchased Sept 9.

No lighting in the parking lot at nite ... I told them and was told to mine my own business .Very unsafe and rude mangment !How is this store still open? Why is the District manger not fired for allowing this ?

I recently had a wonderful experience shopping at Westland location. The store was clean and well-organized, and the staff was friendly and helpful. My salesperson, Quianna was particularly outstanding. Quianna was patient and knowledgeable, and took the time to understand my needs . I would highly recommend Ashley Home Furniture to anyone looking for high-quality furniture and excellent customer service.

we received the sectional and dining room table set in July that was damaged on delivery. My wife was told that she had to take delivery of the damaged items. We found out later that the reason that they were so adamant about her taking this was because they don't get paid unless they deliver the product. No we're in November 2023 and can't get anyone to come out and fix it. We were told that they were coming. They didn't show up. We paid for extended service contract still the original issues aren't fixed. The total of our bill was $7500. That was for a dining room table and a sectional with ottoman. The store tells us that it's nothing that they can do. Should've not paying for it, I imagine we're screwed!!!

Didn’t even get back to the next day like they said they would!

The whole staff was very helpful and knowledgeable. Thank you again to Cory for all your help and helping us get the best bedroom set for the best price. Delivery is quick and easy all is set up and ready to have a good night's rest. Thank you! Ashley Furniture please think about offering Veterans discounts.

My husband and I purchased a sofa from Ashley furniture. The store was great and the sales staff were great. There was a disconnect with delivery and we were going to cancel our purchase but the staff was so great we decided not to. The delivery eventually happened and we are happy with the purchase so far.

Ashley was the only furniture store that had exactly what I was looking for at an affordable price. The salesperson was very accommodating and professional. I will be back for other furniture.