Ashley Store Westland, MI

Excellent service.

The customer service from the employee was amazing. I left out a very happy customer

Found a recliner at an excellent price. Our salesperson, James, was very helpful and answered all our questions. He guided us through the check out process adjacent sure we were satisfied. A very good sales experience.

Both of the people who helped us were amazing! Funny and professional and made us a deal that worked for us - also made the process very quick and easy. I’m a fan and I’ll be back!!

The salesman Brian was awesome, courteous, helpful and respectful. We enjoyed the purchase experience Thanks

(Translated by Google) very nice furniture at a good price (Original) muebles muy bonitos a buen precio

Great experience!

Wendy was our Sales Rep she was very attentive and went out of her way to provide the best deal.The store Mgr Ron was also very attentive with assisting Mrs.Wendy..Over all an Awesome Experience..Thankyou both!!

Isn’t the closest Ashley store to my home but drive here for the customer service. Justin is the best! The whole team is attentive and ready to help you find what you need. Definitely recommend!

my issue was not resolved, i'm still waiting on a call back, i paid 2747.00 dollars and my furniture would not fit. I received no refund and they said they couldn't find a credit, but he could see that the furniture was returned.

I ordered. A new living room suite with sofa love, seat and rocker recliner. End tables and coffee table, all items were delivered damaged. It has been a nightmare trying to get in touch. With Ashley furniture and yet stuff returned and new stuff sent out. Going on 2 months now and still have not received new items for damaged ones. Don't don't buy anything from ashley furniture

Very nice thanks for your help I still need to get a couch hopefully I can get a better price

After spending hours at multiple furniture stores, Ashley’s was the best experience. We ended up furnishing our three bedrooms and living room from Ashley’s. They are so much more affordable than other local stores.Their black Friday deals are incredible. Mr. James was a great sales guys and very helpful. Charles the Store Manager was an expert of the business and gave us deals we could not refuse.We really appreciated that they didn’t follow us around the entire time. He let us look on our own and was available and clear with answering questions which made the experience so much better. What a gift!! Overall, very happy with my experienc. 🥳🥳🥳🥳🥳🥳

We had a fantastic experience at Ashley in Westland MI with our wonderful sales rep Ray. He was helpful and informative without being too pushy. He was also able to find us a few extra discounts that we loved! Thank you for an amazing experience!

My Fiance and I were helped by Brian G. I had to edit my review because of the miscommunication and “obliviousness” of the sales person and his assistant. I thought we were getting a good deal but it turns out, the price will change on you. I had to call the credit loan company for all the answers because the sales person just kept saying, “oh, they will reach out to you.” We ended up paying double what he said, which is a massive difference and it really has been hard and frustrating. They were not clear no matter how many questions I asked and it just felt like a big scam. I am really frustrated at the lack of care and communication. If you have a problem like I did, you will not be able to get ahold of the store. When you call you can only make a new purchase or check the status of a delivery. I have a feeling that there’s a reason they do this. They did not even give me a total of a mattress payment, they just said the company will let me know. They kept dancing around the questions I asked and would not give me a direct answer and now I know why. I should have listened to the reviews of the other people here. One of the first things Brian G. said to us was, “you can walk out of here with this couch for 2000 and I’ll even discount it for you.” Trust me when I say, the discount will be made up in many other fees they do not tell you about. I was charged for delivery when I was told I’d be getting free delivery upon many other hidden fees. It’s a shame how this place operates and although I love my couch and mattress, I will never go to an Ashley Furniture ever again and will make sure to warn people about the crooked ways of this place. Brian also did not let us know that we have a time limit to make the full purchase of the couch or the interest will make it DOUBLE what we agreed to. I understand this from the credit loan company, sure. But the fact that he didn’t tell us we’d only have 2 months to pay it off or we’d have to pay double? I’d say that’s pretty ridiculous and pitiful. My family and I will never do Ashley Furniture again and it’s absolutely ridiculous that you can’t even call the store. Really disappointed in this experience. Being lied to is just something I can’t get behind or support.

The people was really nice

If I could give 0 stars I would. Ordered a sofa and love seat from here. The sofa came damaged, when you sit on it - it makes a creaking noise. We made a claim and 2 technician appointments later they are now finally telling us the actual issue with the sofa. The whole wooden piece inside came split in two.. I have had this couch now for 2 months and still trying to get it fixed because they won’t just send us a new couch, they keep trying to send people out to fix it.. ridiculous. Don’t buy from here.

Purchased a lift chair today. Looked at it yesterday and went back to purchase today. Same sales rep, Christian, very nice young man. All sales reps there were polite and attentive. Selection was better than expected and found one that fit. It was quick and easy. The store is very nice. Well stocked, clean and easy to navigate.

I bought reclyner sofa cost 2,600$, and i did warranty for 5 years, and i noticed my reclyner it peeled so i called customer service to asked her about that, and she said no we don’t cover that just we cover if it is burned or colored but peeled no, and if I told her my kids do that she well said no sorry we don’t cover this problem. what kind of store or policy. why they are lying for costumer? that is warranty cover everything. the material was bad.just bad store and bad customer service.

We explained we were looking for ideas for a new couch and were just looking. Sales lady followed us through the store for our entire visit, butted her way into the conversation anytime we would look at something. Left as fast as possible. I understand the sales people work on commission, but that was utterly painful.

Couldn't really look at anything because the salesperson was so clingy and wouldn't stop talking. I didn't come in to talk about the weather or some cruise ship, I came to look at furniture. If I can't do what I came to do I am just going to leave, which I did.

Great service

Buyer beware! I purchased a coffee table set. After delivery and seeing them in my house, I realized they were far too big for the space. I called the Westland store to ask if I could bring them back and pick something else. I was told I could, but would have to speak to the service department. I was also told, when the new tables I pick out are delivered, the other tables would be picked up. When I called the service department, I was told all sales are final. They would not consider refund or exchange. These were not clearance items. The Ashley website has terms of return. It states only clearance items as being final sale. There is no sign in the store stating all sales are final. It was not told to me while purchasing my furniture all sales are final. I’m now stuck with a coffee table set I do not want. I’m still waiting for a return call from a supervisor, despite being told the he would just tell me the same thing. This is my first and last time shopping at Ashley!

Ray was a wonderful associate and very helpful in my search for the perfect living room furniture and accessories, I would recommend him to my friends and family. Thank you again, looking forward to seeing my living room complete!

Wendy was very nice answered all my questions and got me everything i needed in a reasonable amount of time.

Fantastic, and an edrucational, experence on buying furniture. At the beginning , I miss judge some of the sales members and staff. and for that I apolgiize.. Sales person Wendy help me and wife find our comfort zone, and great job she did threw out our shoping experience. I hope she reads this. On behalfe of my Wife and myself Thanks Wendy.

Great furniture . Friendly & funny staff. Awesome experience

Terrible experience but I needed a small chair.

Great experience, and I love my furniture!

Great !!!

Needless to say I LEFT WITH A SMILE ON MY FACE AND EXCITED TO RECIEVE MY BEAUTIFUL FURNITURE!!!

Nice people to work with about furniture, would recommend them. Nice selection to choose from.

chexk out could be a little faster very happy with what I bought .

Very sweet associate Christian helped me out. Another team member helped him out. Got the job done effortlessly. Thanks guys!

Great service! Ray is awesome and the new hire was great!!

It was a pleasure doing business at Ashley Home Furniture store in Westland, Mi. Ray Smith was very helpful and knowledgeable about furniture. Ray is a ascent to Ashley furniture. I would definitely go back to purchase more furniture.

My new bedroom is beautiful! Thank you Ashley Furniture for helping me 💙

Jaleen and Charles were absolutely amazing and made the entire process go so smooth!

Everyone was nice and had a great sense of humor.

I made the order, over the phone, from 2500 miles away. The order was a gift for my parents and HAD to be there on a specific weekend. The salesman was very helpful and the order was completed very efficiently. On the weekend in question, I was at my parent's home for the delivery and it went perfectly. They loved the new furniture, which ultimately was the primary goal. Everything went to plan and there were no last minute changes. Thank you for a great experience. 👍

Christian was a very kind sales person who did not pressure me with sales. I chose exactly what I wanted with his help :)

(Translated by Google) Malayalam (Original) Malayla

We had a fantastic experience with Christian. Informative and helpful without being pushy and overwhelming. Can’t wait to get our new furniture!

Staff members were all polite, friendly and ready to assist as soon as we walked in the door. Store was clean and furniture was well maintained. Staff was knowledgeable and very helpful. I will be returning.

As a first time customer I had and still am having a terrible experience. The sales member deceived me and led me to believe the item could be picked up same day. However, the warehouse was already closed. Neither the employee nor customer service provided me with the adress or hours of the location where the product was located. Lastly, most of the item had to be assembled but even the pre assembly is incorrect and need to be repaired. One faster broke and destroyed two boards out of 4. Contacted customer service and they advised me it will be 2-4 weeks before I receive any replacement parts. Representatives refuse to inform me or direct me on how to simply just return the product for my money back. Had product a week and yet able to use it. Garbage service.

Wendy was a joy to work with. She is an excellent salesperson. I recommend her highly.

Jaleen Williams was an awesome sales rep. He introduced himself and offered assistance with our shopping experience without pressuring us. Very pleased at the "no pressure approach".

First, the date of delivery of my furniture wasn't followed through by the salesman helping me. So I had to put off the delivery for another week. Then the transaction for my furniture didn't go through the first time, so the salesman told me I would have to do the transaction a second time. Well a few days later, checking my balance on my credit card. I found out I was charged twice for my furniture, which affected my credit score negatively!! They eventually took off the double charge. Then I asked for some type of compensation for all the trouble I was caused, and am getting the run around from the supervisor of the store since may!!!!!! I guess I'll have to go in person this week to get my compensation!! Will never buy from here again!!!!!!!

Christian was informative and helpful!

Ashley furniture store in Westland boasted to have Stella delivery service, I got a damaged $3000 dinner table instead. They claimed to not be affiliated with the delivery company they facilitated for me both entities promised a fix but no resolution. It’s disheartening to experience the change in service quality after purchase and payment

My experience at Ashley’s in Westland was amazing! Jaelen and the store manager went above and beyond to make sure I left with a couch in my budget. I highly recommend them!

I was looking for a couch and they have an excellent selection with the dual recliner couches I was sold! Plus the hospitality was great too!

Jaylyn, reserves a raise. He was professional accommodating. And a pleasure to talk with. Bought everything he showed me. I will come back.

Friendly courteous

Purchased a sectional couch and an ottoman about 2 years ago. I was highly suggested by the employees to purchase warranty for the furnitures. I told them I dont need it since I have no kids, but if it covers scratches from pets I would purchase. They told me yes it does, i go today to make a claim and I was told that scratches from pets are not covered. I was tricked into getting this warranty. Terrible experience. Never purchasing at Ashley’s every again.

The whole team was phenomenal! Took a lot of teamwork to transfer our account from everyone! Christian was super helpful as well!

Loved everyone at Ashley in Westland, Brian Christian and their supervisor today and yesterday were all very courteous and very very helpful. Thank you

Helpful and efficient sales staff

Very clean and a pleasant experience. The sales person (Christian) was quite helpful. I made a purchase. Waiting now for delivery.

Wendy was the excellent sales women

I ONLY hit 1 star because 0 wasn't an option. I ordered a new Recliner on 12-5-23 from the Westland, MI Ashley Furniture store with a promise to be Delivered 12-26-23. However, it wasn't delivered until 1-2-24. They delivered my order Broken and Damaged. I spent big money for the Zero Wall Recliner and here are the noticeable issues: 1) The entire chair is crooked / lopsided. 2) The seat cushion is caved in at the tailbone area. 3) The left arm of the chair makes a popping noise when leaned on. Upon returning to the store to seek help on the matter, I was given a phone number to the "Solution Dept" and said ONLY they can deal with my concerns after sale. I called the number & was told that they basically don't care if it was delivered broken, they have the right to repair it and I don't have a choice or the right for a refund. After much research, I learned Ashley Furniture Breached our Contract. It’s not just me, it’s thousands of other Ashley Furniture Consumers (that’s just in the USA). Most complaints are regarding Broken Furniture, Not Honoring Warranties, Breach of Contracts and using Fraudulent/Deceptive Business Practices to Cheat Consumers. I, in good faith, paid for my furniture. DSG took my money and I was left to trust they will uphold their end of Our Contract. And yet, they continue to threaten to keep my money, after their Failure of our Sales Contract 6 mths later. Check out BBB, YELP to name a few to see other (THOUSANDS) reviews like mine (& some worse). DON'T EVER SHOP ASHLEY FURNITURE!! Joan McCloskey

This store was really small but had a nice selection. The bad part is the service sucks so bad! Walked into the store without one person asking us how we were or if we needed help. There weren't even a lot of people in the store, but no one helped us. When we asked a question about a piece of furniture we just got a "no" and walked away smh. Terrible service!

Whatever Ashley decides on staff I recommend Brian to all of my friends he is professional and explains everything you need to know. Finally a friendly salesman with knowledge is a bright change in buying furniture. To bad GW Ashley has my support I am very pleased and satisfied.

Very good service. Nice furniture to choose from. I will be back to see Tre he was patient and helpful.

Purchased a kitchen table and 6 chairs. The craftsmanship is horrible. We were picking it up from the warehouse. The salesman said we could pick it up next day, which was a Sunday. I asked "they're open on Sunday?" To which the salesman said yes. So we drove the 45 minutes to the warehouse and they were closed. Called the store and they had it delivered. We had to put it together and it was missing screws and most of the chairs either had splitting wood or not painted completely. Had to call their customer service line which is outsourced and TERRIBLE! I had to call 5 times asking for a status to which I was told, every time, that they would have to resubmit my claim. I called the store and the manager said that everyone complains about their customer service line. I was so fed up and asked if I could just return it. She said no refunds but would send a new one out. Still looked bad but not as bad. I've had it over a year but waited to post a comment to give me time to relax. The kitchen set I had before was over 20 years old and still in solid condition just didn'tmatch our newly renovated kitchen. They just don't make things to last anymore.

The team at Ashley was fantastic. Christian took excellent care of us!

Jayleen was super helpful! My family came days ago and he assisted us in picking out a new sectional for our home. Unlike most people we came back, found him and ordered our new sectional. 10/10 would recommend him and this store.

Good customer service.

A disaster.

Ray is the best! Helped me order and coordinate a pickup in Michigan while I was in California! Even when a potential issue arise, it was a immediately addressed and resolved! So happy with me experience!

Wendy Glaza was friendly and very helpful

The store had exactly what we were looking for. Brian was very helpful and pleasant to work with. He made the purchase process very easy…definitely recommend Brian and his associate if you are buying anything from the Ashley store in Westland, MI

Wendy was very helpful…. Not only was she helpful she was very patient with me due to Acima not working right. 3 hrs later , and she was still so calm , and very helpful. She ended up getting my stuff together, and made me happy with my purchase. Thanks again everyone at Ashley !

Service was prompt, friendly and professional. I was treated like a VIP customer. Sabrina was patient and knowledgeable and was able to answer all of my questions. I’ll shop here again, a truly satisfying experience

With the exception of my phone number being entered incorrectly and the problems that caused, my experience was wonderful

Sabrina was very kind and helped me select a best sofa for my family.

The staff Wendy, Ray and another manager assisted me with my purchase. I felt welcome immediately upon entering the store by Wendy. Wendy was very knowledgeable about the products in the store as well as filling out the order. Ray assisted with issues Wendy had with the Progressive Program. It didn't take me long at all. I would definitely shop and buy from Ashley Furniture in Westland.

Brian Grier was amazing yesterday. He really helped us out to narrow down our choices for a formal dining set really quickly. Brian customer service skills is unmatched. He was easy going and very friendly & respectful. His knowledge of the furniture and styling was noticeable from the beginning. We ended up opening an Ashly account last night and planning to come back today for a sectional living room set from him. Many thanks!

I’ve been to plenty of Ashley furnitures around the states and let me tell you what? Wendy, was by far the best salesperson I’ve encountered. I walked in with my mind set on ONE sofa and that was it. Here comes Wendy and a little while later I’m walking out with not just a sofa, but a loveseat AND an entertainment center. Sure, I could tell she was new at her job but man, you give her some more time under her belt and you’ll have yourself a wicked sales rep. Any improvement I want to make with my future home furniture, I will be sure to stop by Ashley’s first. Thank you Wendy.

The Westland store salesperson greeted me at the door, I immediately felt comfortable & very welcoming, she was a person that just started working there & I thought she been there for years, she Listened to me to what I was looking for, she explained to me how Ashley store makes there own furniture & she was friendly & funny, her manager the guy was great as well I was very happy with the in store service, heck I even said I’m taking her to lunch she was so nice, give her a raise, however, I have not received my furniture yet, so that’s why I’m only giving 4 stars, I’m waiting on my furniture & I can’t wait 😊😊 but stay tuned for the review on the furniture arriving ❤️👍🏽…THANKS ASHLEY SALES PEOPLE 👍🏽❤️

Very attentive with no pressure

Sabrina was warm and welcoming. She made me feel relaxed and helped me to pick something l know I will love. She made me want to do business here at Ashley’s in Westland. Thanks Sabrina for the 5 star customer service.

Bought a couch and head board for 3,000 dollars the couch was close to 2,000 dollars it is a nice couch and we like it but there is a pretty big hole at the corner of the couch. I contacted customer service and they are horrible with help. Just a warning if you buy furniture and it comes damaged they will more than likely not be any help with the situation and likely ignore you. For as much money as the couch was I feel like I shouldn’t have to stare at this big hole and wood being exposed when it’s suppose to be brand new, least they could do is reply but after contacting them severally times I’ve basically given up and will not be buying furniture from Ashley’s again. Customer service is horrible.

All staff were polite and attentive

Big furniture store.

The store was incredibly clean and the staff were incredibly helpful. Brian, my sales rep was amazing. Very intelligent with a lot of knowledge for his profession. Extremely helpful and deeply satisfied with the experience. Great job Brian.... be seeing you again sir 💯

Ordered through the phone everything went smooth with Brian. Funny very helpful and not pushy. Haven’t received my items yet. But looking forward to the delivery.

Christian was amazing! He was very patient with our children who were in store with us. Very knowledgeable about the furniture we were purchasing! Highly recommended!!! Ask for Christian!

I watched the manager interact with a young lady and it made my skin crawl. He's a predator, I think his name is charles

We visited This Ashley store last weekend and we were surprised with the customer service of this store compare to other Ashley's stores. Will never visit this store again. Not recommended at all.

Great experience, fair prices for good quality furniture. My salesman Brian was very knowledgeable and a pleasure to conduct business with!!!

Very Bad Experience. I will never use Ashley Store Again.

Charles McKay the store manager was awesome and got our needs taken care of! would definitely recommend the Westland location!

Friendly staff, great service... thanks Sabrina for your help

Dealt with Brian when I purchased a new bed. He was very helpful and knowledgable. I will visit him again when I purchase a new living room set!

Brian was friendly and the most knowledgeable person I have ever met in regards to mattresses, highly recommend mattress/furniture sales representative and a really super nice guy.

Ray was very helpful

Brian was fabulous, he answered all questions and helped us find want we wanted!

Excellent Customer service especially from the African American male manager that assisted me in store

After having a terrible experience at Ashley in Novi, my partner and I decided to give them one shot at redemption at a different location. I had called earlier in the day to explain what had happened to us in Novi and Charles was patient and empathetic. He convinced us to go into the Westland location and gave us our space while we browsed. He had to go at some point, but passed us onto his assistant store manager, Ray, who was charming and pleasant. We left with a full set of furniture and a new mattress. It was the polar opposite of our Novi experience. Would recommend anyone to go and work with Ray if you want a good deal and fun times while you shop.

Great experience Friendly staff. Quick process.

I like this store and its layout. Even the staff are less pushy than at other furniture stores. That said, I never seem to find anything here that I am looking for. Maybe it's just not the place for me, but it could be for others.

I saw a lot of items that I liked, but I couldn’t even explore or ask questions without being berated by the staff. I understand they are trying to make a sale, but they made me so incredibly uncomfortable. They also made crude comments about what it was that I should buy (the need for a better mattress etc) and they kept trying to pressure me when I tried to explain I just wanted to look. I’m not sure if they are trained to behave like this, because at one point two of them teamed up for the same joke when I asked if it was offered in another colour…. All it did was make me feel embarrassed and insecure. I actually wanted to buy something today but the way they spoke and acted made me so uncomfortable I just tried to say whatever I needed to for them to let me leave.

Salesman was friendly, knowledgeable, and took the time to show me a wide variety of bed styles before choosing the one I selected.

Charles was very helpful and made the difference to our decision to purchase from the store vs ordering online.

Our salesman, Ray was wonderful. The quality of the furniture is great. And the prices are not too bad.

we were just out burning up a couple hours before an appointment, so we decided to stop by Ashley furniture to just see what was there. We met a young gentleman named Christian, and we had no intentions at all of purchasing furniture. He was so likable and so congeal that we felt the urge to purchase furniture. When we meet people like him, we like to show our appreciation and decided to purchase. He was great!

Bought a new living room set from a really great sales associate by the name of Christian Mcclaine who was not only helpful but really down to earth, happy, and pleasant to be around :) This world definitely needs more people like Christian around!

Walked in to this store in Westland today not even intending to purchase a living room set for our new home but a sales associate by the name of CHRISTIAN MCCLAINE was so kind and helpful that I couldn’t have walked out of there without buying something from him! He was smiley and upbeat! Definitely made our buying experience more enjoyable than it would have been anywhere else!

Ray did a great job helping us

WONDERFUL-Mr Ray smith is a gem--very patient and knowledgable in the detailed of my purchase

Very helpful service. Nice people to deal with.

Sale person was great

Terrible company, will never purchase from them again, went in wanted 2 recliners, sat in one and loved it, told they had 2 that were exactly Like them at the wharehouse, when they delivered the guy was in and out quickly, lookiatvthe chairs and they were way smaller, even smaller than listed in paperwork, no where near the ones I thought I was ordering, called them immediately and were told oh well nothing they can do about it, total shithole scam company, buyer beware, tons and tons of bad reviews from this shithole company

The salesperson was very cordial and helpful. We found exactly what we wanted. Nowhere else had this family room combo and we wanted it. The thing is I am totally upset with the 450 dollar delivery fee that is totally unacceptable and ridiculous. If we didn’t want this furniture as much as we did I wouldn’t have gotten it.

We had a good experience with this location. They had what we wanted in their warehouse and got it to us in considerably less time than the website offered. We also paid less than the websites prices. Everything has been delivered and we are very happy.

The purchase experience was good. However, when I went to pick up two of my items the first sales person was not helpful at all. Told be “I don’t know anything about the item” she then walked away telling I can wheel the purchased chair to the front myself and disappeared. As I wheeled the chair I met another sales person who was on his cell phone rudely ask me “what ya going on here”? I showed him my paperwork and he went and wheeled the book shelf to the front never once getting off his important personal phone call. The customer service I received was seriously disappointing and rude.

The store has great prices and some of them offer great discounts and financing as well. You can walk through the store and find product for everyone's needs. I could put 5 stars but the attitude of the seller who helped us was kind of rude even when my kids were there watching and listening to his comments. He was really friendly at the beginning but as soon as we started the buying process, he changed his mood considerably. Maybe because I rejected the warranty and chose the pickup option instead of the delivery fees, I'm not sure why, but the fact is that the guy was not happy at all anymore. My kids and wife were confused about the way he was treating us, but I just told them that sometimes people can't be happy all the time and it reflects in the way to talk to the people around them. So, I can give 5 stars to the store and 3 stars to the customer service. Thank you for your great products! February 2024. Good luck!

Excellent service:) Polite and friendly staff. Helped us in every way they could’ve done🤝 Must visit and shine your home by buying goods from this Westland location.

Ray Smith was excellent. Very knowledgeable about the products. Very helpful with all areas of purchase. Great experience!

Great experience! Ray was easy to work with and super friendly. They will have my business again

The manager Ray has stellar customer service and after having not such a great experience at the Novi store, he made everything right at the Westland store and worked with me!

Charles M was very professional! We have been to many furniture stores and he was by far the best we've personally delt with. Will be back for any other furniture needs! Highly recommended!

I liked the merchandise and Christian was very helpful. I put a dining set on layaway and the process was easy. Overall this is a great store!

Ray was super helpful with helping me purchase my new bedroom set. I would recommend this store to others 👍🏼

Bought a sofa on layaway from Kurt. Made the last payment today. No pressure on me to buy it, friendly, courteous every time I came in to make a payment. Very professional. Would buy furniture from him again.

Great customer service. Recommend going in and talking with Q.

Products are junk. Customer service could care less about any issues you have or will have. Avoid this company unless you like headaches.

Horrible customer service. There products are scrappy I bought a desk chair and the welded metal separated and the legs bent under got the part fixed and did it again so this product is made poorly and the store and the supervisors don't want to exchange the chair or refund I will never shop there again and I will make sure everyone know about it

Had a great in store experience! Did not have constant questions from sales people while I was browsing, which was nice. Very helpful during the final purchase of my couch!

Ray Smith helped me purchase the right mattress for my needs. He listened to me carefully and found the best mattress! I can't wait until it's delivered. He even sold me two wonderful pillows for side sleepers! I'm laying on it right now! Best pillow I have ever owned. It's called, Bedgear.

I was looking for a power recliner sofa and I must say the salesman was very professional. The delivery was going in 3 weeks. A competitor had the exact same sofa free next day delivery a week after I paid for the sofa. I called to cancel the order and all of a sudden they could have it there in 2 days. The next day I found out it was going to be 3 days, I cancelled the order. It's been over a week and I'm still waiting for my refund I had to call my credit card company to get a refund. I learned the hard way they're not the cheapest and they are slow with delivery and you have to fight to get a refund. If you live in Michigan shop at the 2 other furniture stores. You will get better prices and faster service

Very helpful staff. I went it knowing what I wanted but was told not in store they were able to find it on line for me.

Very friendly salesman. The store was well stocked and great variety . Took advantage of the red dot sales items. Delivery date great.

At this time I'll share what I can. Sales in store stated you could finance for 60mo. Online you only got the opt of 6 & 12 mo. I was told prices in store are higher. They will match online prices but would not honor 60mo terms. That makes my payments almost $400 vs $40. Huge dif. I was told they could do 3 yrs if i dis the purchase by phone but then they would not honor online pricing. At this point I'm not sure I'll continue with the sale. It matters. I'll be calling today to see if there's a way to honor the financing. If not, I'll cancel the sale.

Nice store with plenty of inventory. Quianna was our salesperson, and she was excellent to work with.

Our sales consultant, Christian was kind and personable. He and Ray made our purchase easy and enjoyable. You have a great team in Westland.

Great products, great service. Kudos to Q, Christian and Ray.

Professional and friendly Definitely go back when I need furniture.

My furniture was supposed to be delivered tomorrow. They called to reschedule a delivery two weeks away! I’m having a Christmas party and already gave away my old furniture. I’m not going to have anywhere for my guests to sit! I can’t even talk to a human when I call! Trash company

furniture itself was good but three stars because of the delivery service workers were extremely LAZY and said they could not fit my modular sofa. Did not want to carry my couch upstairs or at least attempt to. All they did was look around my apartment and said “nope”. REFUSED to put the couch in my garage because I knew it would fit if my family members did it themselves. My dad ended up getting the sofa in with NO PROBLEM, one man job too, mind you there were two delivery guys when they first tried to drop it off. Very inconvenient.

Quianna was super helpful, showing me different couches that I was interested in and helping me try to get approved for the store financing

I think it’s time for closing your store. Hopeless service and collection

They worked with me to give me a good deal

I placed an online purchase on 11/14. I received confirmation that my order would be delivered on 12/12. I received an email confirmation as well as text confirmation on 12/9 that my order would be delivered on 12/12. I removed all of my furniture and waited patiently for my order. I received a call THE DAY OF MY DELIVERY after the time that my order was supposed to be delivered and told that my order was delayed. I called customer service and was told that my order was not ready. I was placed on hold for several minutes. I asked to speak with a supervisor to help resolve my issue and was told that they would call me back in 'a few hours'. I was told that there was no supervisor and that there was nothing they could do. I was also never called back by a supervisor. I then tried to call the store near my home (based on their hours that are posted online) and the phone recording indicated that the store was 'closed'. Two weeks before Christmas - I HAVE NO FURNITURE! I was finally able to get with the store and was told that they have NOTHING in house. I couldn't even pick another similar couch because they don't have anything on site. I had to go through the same warehouse; therefore my order would not be fulfilled until mid-January. How does this happen? How am I contacted and confirmed that my order will be delivered and then the day of the delivery get a call indicating that I will not receive my order for another month?! I will NEVER buy anything from this store again. Horrible communication and even poorer customer service.

We went to Ashley furniture in Westland and ordered a nice dining room set. Well Ray Smith took care or us very well, I recommend Ray to everyone that goes there.Ray did everything very well. Me & My Wife was very very Pleased with Ray. Keep it going Ray!

Very friendly and knowledgeable staff. Made choosing a new couch fast and easy. Definite recommend!

STOP! Don't purchase any furniture from Ashley's Furniture. We have had the worst furniture-buying experience with them. This is our first and last purchase with this company. We purchased a 4-chair dining table, a coffee table set with end tables, and a TV--console, Sofa, Loveseat, and Recliner. So we spent a lot of money with this unprofessional, inconsiderate, and money-hungry company. From day one of the delivery day that my furniture was delivered, we were lied to, and it just got worse from that day on. Our TV console was provided missing all the shelves, the bottom leg is broken, and the distressed looked like someone shot it with a bibi gun (it isn't enjoyable). But the worst part of the whole matter is the couch and loveseat. Let me start by saying they are pretty, but you can't sit down on them without sitting on the floor. The cushions were made with budget cuts in mind; what I mean by that is the sofa fabric does not cover the entire cushion. The bottom half of the cushion is made with regular fabric that rubs against the jean fabric on the base of the bottom of the sofa, which slides right out of the couch for both the sofa and the loveseat. We tried calling for a repair or replacement ten times with no resolution. Whenever we contact customer service, they tell us that our service request has been canceled. We finally had a third-party technician come to look at the sofa set, and he said there wasn't anything he could do for us. We would need a new set because the cushions were made incorrectly and with budget cuts in mind. Eric, the technician who came out to take a look, assured me that he would put in the report that he looked and couldn't repair the sofa set on Dec 1st. I called today to find out the status of my repair, and now the customer service is telling us that they have no record of Eric from Affirm, their 3rd party vendor. coming out to see and or him writing up a report about the couches, so now we are back to square one. Purchased Sept 9.

No lighting in the parking lot at nite ... I told them and was told to mine my own business .Very unsafe and rude management !How is this store still open? Why is the District manger not fired for allowing this ?

I recently had a wonderful experience shopping at Westland location. The store was clean and well-organized, and the staff was friendly and helpful. My salesperson, Quianna was particularly outstanding. Quianna was patient and knowledgeable, and took the time to understand my needs . I would highly recommend Ashley Home Furniture to anyone looking for high-quality furniture and excellent customer service.

we received the sectional and dining room table set in July that was damaged on delivery. My wife was told that she had to take delivery of the damaged items. We found out later that the reason that they were so adamant about her taking this was because they don't get paid unless they deliver the product. No we're in November 2023 and can't get anyone to come out and fix it. We were told that they were coming. They didn't show up. We paid for extended service contract still the original issues aren't fixed. The total of our bill was $7500. That was for a dining room table and a sectional with ottoman. The store tells us that it's nothing that they can do. Should've not paying for it, I imagine we're screwed!!!

Didn’t even get back to the next day like they said they would!

The whole staff was very helpful and knowledgeable. Thank you again to Cory for all your help and helping us get the best bedroom set for the best price. Delivery is quick and easy all is set up and ready to have a good night's rest. Thank you! Ashley Furniture please think about offering Veterans discounts.

Staff was helpful and friendly, including management. I was taken care of properly and I will definitely be back to buy more furniture!

Our salesman, Cory, was great dealing with. Not pushy, knowledge able with a good demeanor. Good job.

The man that helped me was awesome very pleasant

Friendly and informative staff

I had an unfortunate experience with Ashley's in Westland that left me feeling frustrated. I initially purchased a sectional and love seat, along with the Montage warranty, which I was told would cover any issues with my furniture. About a year later, a small break appeared in the frame, prompting me to contact Montage for warranty assistance. To my surprise, they had no record of my warranty claim.This led to a series of frustrating exchanges with the store's management. I was promised several times that a ticket would be submitted to corporate for resolution, but it never happened. What's even more concerning is that I later discovered I wasn't the only customer in this situation. It appears that the previous owner had taken money for warranties without actually purchasing them.In the end, after countless conversations with the store's management, I was left with the suggestion that my best course of action might be to pursue a small claims court case, which was far from the resolution I had hoped for. My experience with Ashley's in Westland has left me disappointed and frustrated, as I expected better customer service and support.

Worked with Kurt who was most helpful. I appreciated how easy he made the process and his knowledge of store. This was my first try with Ashley and because of my experience this week, I'll be back. Thank you Kurt

The worst nationwide furniture company

Good works deserves good recommendation, I appreciate the effort of Mrs Michael Linda for helping me work from home despite being quarantined. Profits been made weekly as she promised, i invested $4,000 and now making $17,200 weekly, All thanks to her, wouldn’t have been easy during this lock down she made me and my Family smile, Send her a DM and thank me later whatsapp: +1(689) 240-2689 Email: Michaellinda3231@gmail.com

Everyone was excellent the service was top tier , answered all my questions and was friendly . Laughed while we checked out . Will definitely be back again .

Delivery was great the men did an excellent job .

My husband and I purchased a sofa from Ashley furniture. The store was great and the sales staff were great. There was a disconnect with delivery and we were going to cancel our purchase but the staff was so great we decided not to. The delivery eventually happened and we are happy with the purchase so far.

Had a great experience with Ray, Kurt, and Shayla. They were friendly, helpful, and informative! All had a great sense of humor and made the process much less stressful than usual. They are a great crew- the best I have encountered at Ashley!

Corey was great in helping us pick up our new furniture set. He made sure we got exactly what we wanted.

Great customer service

This is the first poor review that I post but they wronged a family member by selling them a mattress with bed bugs. A private inspection was done on the entire home and discovered that the bed bugs were coming from the mattress. Store manager was contacted within a week of discovery, since he made the sale and stated they would be sending someone out to inspect it in a few days(two weeks went by and nothing happened). Poor service seems to be a common complaint here in the reviews. If you prefer to keep a clean home, do not shop here.

***DO NOT BUY FROM ASHLEY!*****I went into Ashley completely trusting that the sales person knew what size table would fit into my apartment. He sold me a table that was way too large and on the eve of a holiday when my family was visiting. The Manager said it was ok to go over the 72 hour restocking fee and when it was time to switch it out with a smaller table, they flatly said no and that their hands were tied because they couldn't get permission to do this from headquarters like they thought they could. I also bought a picture that is still in the box that doesn't go with my room arrangement with the newly purchased bedroom set or living room set I got the same day, but they refuse to take this simple item back, as well. The customer at Ashley is clearly last. There are many other places to buy nice, inexpensive furniture. DO NOT BUY FROM ASHLEY! They are only interested in taking your money and not your return business.

The guys were very nice and personable.

Great service

Everything went smoothly when we purchased our desk. Great staff or all very helpful. They answered all her questions and set up delivery.

Cory & Cody were simply Wonderful. They took theyre time with me helped with colors, textures, coordinating and consulting! They made my Ashley Experience Special and I'll never forget them for this! I'll be back next week for Wall Hangings and a few accessories. My Living room is now modern & stylish! If your in Westland Michigan, the only place to get your furniture is Ashley. No pressure, No Stressing.

Great experience buying a new sofa! Ray made us feel very welcomed and made the whole experience effortless.

Stay away from this store! Total scammers! Manager Cody is very unprofessional and rude. The worst customer service that I have ever experienced! They sell you one thing and send you another and will not even try to fix it! I love Ashley’s designs but this store made me reconsider buying anything Ashley if this is what they represent! I’m. No wonder that store is always empty.

The worst experience that I have ever experienced!! Spent over $5000 in furniture and sent us different items. Manager named Cody was very unprofessional and rude. They are crooks who bait and switch! Save yourself a headache and shop somewhere else.

If I could give a zero star I would! This is the worst experience that I ever had with buying furniture! They are a bunch of crooks. They sold us one thing and send us another. We went back to the store to correct it and the manager was very rude and childish. Clearly did not care about fixing their error. It is now no surprise why they had no customers while every other furniture store had lines out the door on labor day weekend. Stay away from this place!!

Very happy with the salesperson, price wasn’t bad. Store was clean everyone was so helpful thank you Ashley.

Store Manager Cody was great. My first time shopping here. I purchased a sofa and loveseat today. But delivery will be a while. Can't wait for them to arrive. .

Even though there were only 2 ee I was assisted throughly and left with my purchase. Well organized store and clean. Good prices this weekend.

Ray did an incredible job finding exactly what was needed that had availability to pick up rather than be delivered in the short time crunch we were in need of.

Taylor was very nice. Provided information that was relevant

Everything went very well until check out I was told that we would not be eligible for the Yeti Cooler for our purchase the store manager came out with some fine print saying we are not eligible for this very disappointed hearing this after the purchase was done. I felt we should be allowed to get this offer based on dollar amount and advertised on TV nobody said anything until after it was already bought. Other than that very happy with my purchase but not the sneeky behind the scenes of not getting the promotion you advertised. Mike

The salespersons was very nice and knowledgeable regarding his position. Both of the salespersons was very nice. I'm glad I stop in Ashley Furniture.

Drawers are very cheap and flimsy Ashley's Furniture has the worst customer service & during delivery my item was damaged it took them almost a month to get a replacement. If you want quality I recommend Gardener White I have never had any issues with them.

Worst store ever we’ve been waiting for a month for someone to assemble the beds the came like 100 times to our house and no one did anything!!!!

The staff was so helpful and nice. I will definitely return for more items.

Great furniture and great staff. Ask for Ray

My 88 yr old father needed a lift chair. Two months ago, we went into the store, to see what they had. The sales person with the British accent told is we would need to take the chair the same day we purchased it because they wanted to “clear the floor for new product.” We didn’t have a truck so we waited until my daughter came to town, with her truck. Saturday was the big day! We went into the store and he picked his chair. We had a 20%of flyer that had come in the mail, and were so happy to know that my dad would have the chair he needed. They announced that we would need to order a chair and pay to have it delivered…eventually! I said “no,” because we were told we would be taking a chair with us! Brooke…the dipstick customer service rep…took forever asking the manager if we could take a chair with us. It was agreed upon, the coupon was adding, and then…THEY REFUSED TO TAKE HIS CHECK!!! They said the store wasn’t “set up” to accept checks!! They wanted cash or debit. I gave them my card, as my dad doesn’t have one! The check out was RIDICULOUSLY SLOW!!! The manager was too fragile to tell staff to load the chair, so I pointed a 3 male staff and said, “You, you, you…go load the chair.” After signing his life away, we got the chair home. It worked…ONCE! That’s it! ONCE! I started calling the store. No one ever answers it. I had to call their “customer care” number, where i was left on hold for over 20 minutes, TWICE!! I finally got a human who informed me that the warranty was expired because we bought the floor model. NO ONE TOLD US WE HAD THE FLOOR MODEL!!! They said they had 3 chairs left!!! I am beyond angry! Ashley furniture took advantage of my 88 yr old father!! That is ELDER ABUSE!!! I filed a complaint with BBB! I am calling news stations and everyone else i can think of for help. My father didn’t deserve this. He deserves a brand new chair or a full refund. I want negative stars to be an option for this company! They should be shut down!

This place and its employees are absolute garbage. They took advantage of my 89 year old grandfather when I took him to buy a chair. They refused to take his check so we paid for his chair with our debit cards. They gave him a broken floor model and are now saying it is out of warranty because it is a floor model. We didn't want the floor model. He paid for a brand new chair. The employees were dumb and lazy and belittling. The sales girl was bragging about using Mushrooms as her source of energy for work. They took advantage of us, they gave horrible customer service and they are frauds. We are disputing our charge with the bank and have contacted the BBB. No one in this family will ever ever use this company again. This particular store needs to go under and make their employees go find actual real work where the customer comes first. They are not done with us yet. Shame on all of you. My poor elderly grandpa just wanted a nice lift chair and paid for it and these people could care less. And the stupid sales girl acting high as a kite was degrading to me who just drove the truck to drive the chair home. Lord help her if she ever sees me again. This place is the worst.

I received a sectional. With a damage on it . After 4 months I didn't got a help to fix this problem.and they lie about insurance

Great customer service. Thanks Taylor 🐯

Was going to purchase couch and love seat and they don't deliver. Oh you have to call SO and SO to arrange delivery. C-YA

Ray Smith was my salesman. He was friendly, professional and he provided good quality customer service.

If I could leave a zero I would. I came into this store and there were no employee present. A woman finally came out as I was standing in the middle of the store. I am not sure if she saw me or no but I doubt it. Two men came out the back after that and were pointing in my direction. I figured someone would come over but they never did. I was in the store for at least 10 minutes and no one helped me. Even as I left one of the guys was sitting down on a couch in the front texting but never looked up. So I was never greeted or helped at all and I did not appreciate it. I will not be returning.

If I could leave a zero I would. I came into this store and there were no employee present. A woman finally came out as I was standing in the middle of the store. I am not sure if she saw me or no but I doubt it. Two men came out the back after that and were pointing in my direction. I figured someone would come over but they never did. I was in the store for at least 10 minutes and no one helped me. Even as I left one of the guys was sitting down on a couch in the front texting but never looked up. So I was never greeted or helped at all and I did not appreciate it. I will not be returning.

Terrible, TERRIBLE business ethic and customer service.. Bought a $6000 tempur-pedic bed. Rodney (the salesman) told us everything we wanted to hear before making the purchase. He said that the bed would be delivered, installed and the old mattress/box spring would be removed and disposed of, in addition to any other adjustments to the frame, without issue. The bed was delivered but the crew refused to remove the old mattress and remove the base boards from the old frame. Unfortunately, I was at work during this time so my poor wife, who suffers from a hernia, was forced to move the king size pillow top mattress out of the room by herself while they stood there and watched. They then put the bed together and said the remote wasn't working. Furious now, my wife went back to the store to complain about the situation and of course they all said what we wanted to hear..."that was unacceptable, they should have done everything, blah blah blah. They "reset" the remote and said it should work now. Regardless, it should not have come to this...when she got home, the remote STILL was not working. Now she is calling me Furious once more to tell me the whole situation. I get home and do my own investigation and discover the idiots didn't connect the bed properly. So I got the bed to work myself. Onto the STILL unresolved issue with the mattress sitting in out hallway. The workers at the store told my wife to call a customer service number to resolve the disposal situation. She calls only to get hung up on 3 times, then when she does get through they said it's not their responsibility to remove the mattress and to take up with the Ashley store but they would write a ticket for someone to call us back to try and resolve the issue. No one ever called. Now I go, myself, to the store to talk to the manager. I tried to be as civil as possible while talking with Cody, the manager. He told me he was going to put in a vip request with customer service and that I should be getting a call from them within 3 hours. He also gave me his personal cell number and specifically said to text him if I did not get a call back. Well, I never received a call and when I texted him, he never responded. I texted him again the next day and again, he never responded. As a result of all of this false advertising and BS, my wife is now complaining about her hernia and has a doctors appointment to determine if it is worse. Ashley Furniture and their BS third party delivery service will be hearing from my attorney in the event that surgery or other medical issues come from this awful experience.

Absolutely THE WORST. I wish I could grade them on the basis of the worst companies on the planet and from the beginning of time. I haven’t had my bed set up in OVER ONE YEAR AND THREE MONTHS. It’s July of 2023 and I’ve been waiting since MAY OF 2022. They first brought the entire bedroom set last year in May along with PART of the bed and a BROKEN piece of the bed. Then I reported the issue immediately to the store. Ok, fine, delivery was arranged for the missing and broken pieces. And guess what? On the day of delivery day, I got a call that the driver “forgot to load the pieces”. Ok???? Then we setup another delivery date. Again, “driver forgot to load the missing pieces”. This went on for MONTHS. Then they invented a new excuse: “sorry, supply chains are backed up”. Yes, that did happen globally in 2022 and then eventually we set up another delivery date after MONTHS. And still I got a call on the delivery date or a few days before delivery: “sorry, sir, we need to reschedule.” I called corporate and discovered from them that the PRODUCT HAS BEEN DISCONTINUED. THEY HAD BEEN LYING TO ME FOR MONTHS. I took multiple visits to the shop and multiple calls to corporate, and each time they invented some new excuse for delaying the problem. One time, a worker at the shop said that he didn’t have access to the internal portal. Found out recently from another that he was LYING. One time at corporate, I was told that this problem can be resolved in shop. DEFLECTION. Nobody wants to WORK or take RESPONSIBILITY. ALL they do is LIE and NOT TAKE RESPONSIBILITY. Both the corporate company and the workers! Finally, idk on which time I’ve recalled corporate, I FORCED the lady to make a TICKET to the STORE to EXCHANGE MY ITEM. She was being hesitant and was offering other ways to resolve the issue (as if anything had worked so far??). And I didn’t stop until I had that ticket made and sent to the shop. I made her make a ticket and a message for the shop to exchange our bed, and ONLY THEN did the store comply! Otherwise, each time it was like ping pong. One side didn’t take responsibility and just blamed the other party- between corporate and the Westland shop! Worthless - both of them. By the time we claim the ticket at shop and come to the shop to choose a new set, we’re told that supply chains are back to normal and the bed is back in stock! I retorted with: “I was told that the product line was discontinued altogether?” “Oh, the supply chain is back to normal and it’s in stock again.” Really? Ok, let’s get my bed then. I’m still skeptical and don’t believe a word they’re saying. Today, the delivery boys came and didn’t know about which pieces were broken or missing. Pathetic. Absolutely pathetic. The records have been in the system forever and Ashley’s couldn’t even relay all the information to the delivery boys who came in to build PART OF A BED. I dismissed them and said I don’t want half a bed. I want a full bed. Now it’s July, 2023, and I’m absolutely exhausted by dealing with this company. You know why I’ve been stuck with this company? Because they gave the whole set to me on credit and then sold the account to some other company. For a year, I’ve been loyally paying for the most pathetic job ever. As in, Ashley’s has NO financial responsibility once they sell a customer’s account to a third party. Ashley’s just sold accounts with a low interest to a third party and never thought twice about how to run a business. They’re just making money like a mortgaging company sells accounts to another mortgage company for a higher interest rate! Run from this business like the apocalypse and tell all your friends and family to save themselves from the worst customer service experience in human history. I already have. I think I just might sue at this point.

I rarely review. I only do so when I receive very good service or when I feel wronged by a company. In this case, I believe we were misled, or lied to. We paid for white glove delivery (includes assembly) due to our current medical conditions but we got a door stop delivery. They also showed up a week after the scheduled delivery date even though the sales rep said they’ve been on time 95% of the time. I called the store back and they would not send someone out to assemble it and they would not refund us the delivery charges. On top of this, we could’ve saved a few hundred dollars by ordering the same exact products on Ashley’s website for cheaper but we decided to buy it from the sales reps to give them the commission. If I were you, I would not buy from this store or the sales reps at this location.

I can't give zero stars, the one star was hard to give. This is literally the most unprofessional, childish, irresponsible purchase I have ever made. Furniture set to be delivered (which I took a the entire day off). After waiting a few hours which was not a big deal I get a message saying the delivery was attempted. Now just know that there are cameras all they way to the end of my driveway so I would have been alerted several times. The photo sent from the driver was of the palm of his hand saying we were not home. Which was a complete lie. After 4 days of of phone calls that were a complete waste of time I am on day 6 of waiting for furniture that was PAID IN FULL btw! NEVER EVER AGAIN!

Very friendly and informative

Ray was wonderful helping find what I needed

This girl taylor was very welcoming,She has a great personality. and was very informative

DO NOT BUY FROM HERE. Esp online. Terrible customer service. Didn't give me refund. Didn't give me proof of purchase. Online customer service hung up on me.

Ray was the person I dealt with. He was most accommodating.

Still have not fixed my couch even after talking to Ashley's multiple times, this went on for 5 years but because I'm not the kind of person to hound them every day, my warranty is up and couch still isn't fixed lol bought a kitchen table from Gardner white had way better service.

TERRIBLE! PLEASE READ BEFORE BUYING ANYTHING HERE! They sold me a defective sectional with a poorly cut, creaky frame and refuse to cover it under warranty even though I reported it within days of purchasing it. I only asked for that one piece to be replaced, not the entire sectional, but they won't budge. Worst customer service ever!!!! *****EDITED: DO NOT BELIEVE THEIR COMMENTS THAT THEY WILL ATTEMPT TO RESOLVE THE ISSUE. THEY ONLY POST THAT TO MAKE THEMSELVES LOOK BETTER FOR REPLYING.THEY CONTACTED ME AND STILL DID NOTHING, SAYING THE PIECE IS "UP TO STANDARDS". TERRIBLE STANDARDS, NO QUALITY AND OBVIOUSLY CUSTOMER SERVICE MEANS NOTHING HERE!! Notice the notch in the wood that was clearly cut badly. It causes friction on the fabric that makes a horrible noise anytime someone sits. They refuse to do anything.

I had a nice customer friendly experience in this store NO PRESSURE they will clearly explain everthing to you.I will definately go again to this store for my future furniture needs.

DO NOT BUY HERE. 0 stars should be an option. Inexperienced and deceitful sales team. We bought a couch in February, sat down with the sales representative Brandon. We went over specifically what we wanted out of the couch, we were budgeting over $2,000. Big purchases like that require some specific needs/wants. Brandon advised us that the couch had everything we needed. Said the couch order needed to be placed online, fine. Should have been a red flag when we noticed he didn't even understand the way the system worked. Nonetheless, trusted our sales rep that our needs were met. Because why not trust people, right? Wrong. Couch was delivered, far from what we wanted. Ashley's DOES NOT HAVE A RETURN POLICY. Instead we did a "return and replace", is their way of keeping your money policy. Got a nightstand instead. The price of the couch was removed, however the "white glove delivery fee" is still charged on our account. We've called customer service for the past 4 months with no resolution (unable to get into contact with the store). My husband went into the store March 21, he spoke to Cody (store manager) and was told the white glove delivery fee would be removed once the couch was returned. Once again, couch was returned, and we still have the $320 white glove delivery fee on our account. We're beyond frustrated, this has been such a disappointing experience. This company uses deceptive advertising, "America's #1 Home store", more like "America's Worst Home store". Do yourself a favor, don't shop here.

Terrible terrible horrible customer service. Called them three times did not answer the phone. Called customer service they couldn’t find the order. Had to go in person and they were insulting and terrible. Never buying from them again.

The salesperson that we dealt with (Taylor) was pretty good but seemed kind of inexperienced. However, the checkout process was really really bad - took us almost 45 minutes to go through the checkout process (more time than we spent choosing furniture!). The delivery process was not smooth as well. Everything was supposed to be delivered on the same day, but came in different batches on different days. The customer service rep had no idea as to how to track our items. We then learned that one of the items (a bookshelf) was on back order and would be delivered a month later! Something that we were not informed of when we bought it. I asked that a supervisor call me about that and no one did! Overall - not a good buying experience from Ashley!

Got exactly what I wanted for $220 cheaper than it was online. Even though they didn’t have the item in store they pulled up the instruction booklet to answer all my questions and ensured there was one in stock before placing my order. The whole process was quick and painless. I was in and out within a half hour.

Thank you for everything you helped me with, it was a great experience working with all your employees thanks again Bill Holcomb

It is great so far. Mark, the sales person, answered all my questions and was very patient and friendly. He gave me space so I could consider my options and I never felt pressured. It was one of the best shopping experiences I have had.

Very polite and helpful salesman. Easy to work with.

On point.

My husband and I were greeted by Mike when we walked in and were extremely pleased. He gave us some information and let us roam the store without tailing us. He was very knowledgeable about everything we bought along with suggestions and feedback on mattresses. He was excellent to work with and I look forward to working with him in the future.

Salesman Mark Phillips from the Westland, Michigan Ashley home store told me Ashley would remove my old mattress when my new mattress was delivered. The delivery refused to take my mattress and said that was not in there deal with Ashley. I paid $240 for delivery and removal of my mattress. I even had to help bring in the mattress as only one person was delivering it. Mark Phillips lied to me and continues to lie by saying he gave the delivery guy a bag to put my old mattress in to take. I called the delivery guy and he stated that was a complete lie. I have requested that Ashley’s have either remove my mattress or refund me my delivery fee that I had to pay to help move my own mattress in my house. Beware.

Wide selection of beautiful furniture and accessories!

Place is a clean place to help was very courteous and helpful I purchased a coffee table plus Tony and Mark very helpful especially when it came out to the beds they were very knowledgeable took their time explaining everything it was a pleasure .

I love my Tulin reclining sofa in chocolate I love the color its beautiful,and so comfortable and the delivery guys were amazing they really went over and beyond to make sure I was satisfied!!!!! I will come back to Ashley's for all my furniture needs ! Thank you for a wonderful experience

bad

Mark was a fantastic salesman! Very impressed with quality of service.

Ashley was the only furniture store that had exactly what I was looking for at an affordable price. The salesperson was very accommodating and professional. I will be back for other furniture.

Great experience. Taylor was very attentive to my needs, showing me exactly what I was looking for, and the pricing was competitive. I will shop there again!

They treated me like family. I will be back and will tell others about this store

You Must Go See Brandon at The Westland Store… Brandon is Very Knowledgeable in the different brands of beds and especially mattresses…. I Like that he was very patient. He also worked very hard to get me the deal that I could be comfortable with, and I am . I am very pleased and I will most definitely be going back to purchase more items from Brandon!!!! . THANKS BRANDON!!!!

Walked in the store , what appeared to be workers were sitting down on their phones, my sister and I spoke and the sales men or employees, they did not speak back instead they looked down at their phones. We turned around and walked out the door. No problem because you guys get paid off commissions 🤷🏾‍♀️ and no one was lined up to go into that store, again ok…🤷🏾‍♀️

The worst experience I have ever had in a furniture store. The staff was rude and condescending. No one greeted any customers walking in the store. I personally told each employee, Have a Great Day! Customer service is not a priority here. Spend your money at another location, try the one in Novi! They are always great I will continue to shop at that location. Never again!

4get being able to get in touch with the actual store in WESTLAND, let alone the store associates...they need to check their phone system.

The store was clean and our salesman was the best!

Good sales person. Nice furniture

Good service and expedient

Really was very happy until I received email today, 22 hours after spending 2600.00 that today is 10% off day!. That would have covered my delivery.

nice place

Brandon was very patient courteous and polite. His product knowledge was solid and he answered all if our questions. We were very happy with the entire sales process.

Finally got my bed the other day. Placed the order in June of 2022, final piece was delivered on 3/21/23. We ordered furniture based on what was in stock at the time. Wasn’t informed of the back order of the bed until a week after it was supposed to be delivered. Overall the company is terrible at communication, had to drive to the store multiple times to get an answer. They don’t value the customer, seems like a company full of people just collecting a paycheck. I’ve been a logistics manager in the past who had teams all across the state doing custom appliance installs and an even larger team making deliveries to our customers. Everything I experienced with Ashley was what we aspired and trained not to be. They use 3rd party delivery guys, most National companies use 3rd party contractors. I’ve even used plenty in the past. But Ashley doesn’t train or hold them accountable to clean up after themselves, install all the parts, or even provided with booties for their boots. I had styrofoam bits, lock washers, grass, dirt all over my carpet. I had to go to the hardware twice to grab new washers and bolts since they were not delivered with the furniture. On the delivery that was just completed they dinged my wall. ( I get things happen, just the icing on the cake). I should have listened to reviews, save your heartache, spend a little more money at a smaller local furniture company. I wish I would have. I’ll never buy from Ashley again, and will be certain to tell anyone who asks not to shop at Ashley. I’m actually relieved I don’t have to communicate with them anymore. Update from their reply the other day. Sent a text yesterday, no reply. Sent an email to the email address they provided, got a notification that my email couldn't be delivered.

Very informative and loved the energy of our salesman Rodney. We are happy with our purchases and received them within three days of ordering.

Sales representative was very helpful and tried his best to get us what we wanted. The company itself has many deals and promotions that kept going away the more we were going to spend. We started at a $4,000 couch, and qualified for promotions, but when we got to $10,000 on entire living room, we didn’t fall under any of the promotions anymore.

Brandon was very professional, efficient, and patient. I appreciate that he showed a sincere concern about the furniture I was buying and how to get what I want within my budget.

Extremely overpriced place. They sell you on how much credit they're willing to give you, which is basically just them saying 'yes, we'll give you large credit so you can pay off this absolutely ordinary and overpriced item.' The customer service is trash, also. Before you buy they pretend to be super friendly, but once you have order issues, they're useless and rude. I ordered a bed, which was a few months out on delivery, which was fine. But when it finally showed up, half the bed was missing, it was borderline impossible to get this resolved over the phone/online. They got my email AND telephone number wrong, took me 4 separate contact times to get it resolved. They tried telling me the delivery people had confirmed ALL the correct parts showed up so there was nothing they could do lol. So I went to the store and the person admitted they had forgotten to reorder the correct parts, which shows the person through text were just trying to get rid of me. Then when the correct parts DID show up, they wanted to take away all the parts I had and not give me all the correct parts back. Delivery guys blamed the store, the store blamed the delivery guys. It was a pretty bad experience. I tried to remain patient but it was a struggle. Don't recommend this trash place at all.

Brandon was such a huge help, he helped us find our couch! He’s the best at this location! Make sure to see him!

Great customer service and selections

Missing half of the delivery. Very disappointed. Will not recommend u guys to anyone

Poor customer service.

If I could give no stars I would. The delivery guys brought my daughter's bed, which has an adjustable base. They also brought a bunky board to set the base on, however, they said it was not needed. My daughter's frame originally had wood slats and they just put the adjustable base on the slats. They said it would be strong enough. They said to not raise the head or the foot of the bed up for 5 hours because the mattress was frozen. After 5 hours was up, my daughter laid on it and raised the head up..it was then that we saw the slats were bowing. Not safe for her at all. The driver was also very rude.

Yesterday I had a service person (Tom) from the Westland Ashley store out to my house to make some repairs on our bedroom furniture. Tom arrived on time, introduced himself and explained what to expect during the service call. The repair was completed in a timely and professional manner. Tom was very polite throughout the process and was an excellent representative for the Ashley brand. Thank you Tom

I love this place and I will never go anywhere else this will be my furniture place for life thanks Nate you made my family so happy and so impressed with me 😁 I definitely recommend this place and all there financing options

Mark Phillips was professional, knowledgeable, and helpful. He discussed options with me but he didn’t pressure me.

Once the store makes the sale, they are not able to help you at all. You are on your own trying to get issues fixed.. We were delivered a broken sectional (cracked in half wood) that was unusable and called immediately. I had to make phone call after phone call to corporate for a few weeks in order to finally get a replacement. They made us wait until a 3rd party repair company could verify it wasn’t fixable even tho I sent photos of it split in pieces and torn. Meanwhile, we had no usable couch in our family room. There were a few very nice customer service agents, but they were outnumbered by the rude/unhelpful ones. The original delivery team also caused damage to our home. It’s also a 3rd party company so I’m dealing with them now on compensation to fix our ceiling and light fixture. The first time I finally heard from them was 1.5 weeks after the delivery date. This whole ordeal was too much to put on the customer. I should not have to spend hours trying to get a company to replace something they delivered broken. I will say, that once the couch was verified broken they got a replacement delivered quickly. Our delivery team today (Josh and Joe-truck 2-woodhaven) we’re fantastic. Unfortunately even tho we like the couch and had a great experience today, the stress of the past month and how much work I had to do myself just to get this resolved ensures that we will never buy from Ashley’s again.

Great staff. I couldn't be happier ☺️

Horrible Horrible Horrible!!!!! I never received all of my order, I ordered in October 2022 and now it’s February 2023! No call back on the item I am missing! Everyone has been giving me the run around! I will never refer no one to buy from Ashley Furniture PERIOD!!!!!!!!!

Do not buy from Ashley. Every item of our $5500 order is damaged, they forged my wife’s signature and said we accepted the furniture so there is nothing they can do . Won’t call us back and have lied to us constantly. Delivered wrong table twice now , headboard is cracked in half and glued back together poorly. Night stand is delaminating and huge chunk out of dresser that was painted over . Tv stand is chipped and cracked, bench is scratched and has gaps in the joints . Sales man lied about return policy and over charged us twice that we had to get corrected. Once they get your money ,they no longer care about customer service . Worst company I’ve ever had to deal with , we will be taking them to small claims court as well as letting everyone know our experience with Ashley and the poor service and quality.

As you entered the store, we were greeted with a smile and were asked what we needed help with. The atmosphere was welcoming with warm soft music and kind and friendly staff. They were not pushy to make a sale, but made us feel like they cared about what we were looking for and guided us in the right direction. From the manager to the rep who helped us with our purchase, we felt welcome. Our 1st time at Ashley but it won't be the last time.

Do not buy from here. Worst service I have ever received. Damaged items over and over. I'm now waiting on my 3rd bed because the first 2 were damaged. One was cracked in half and they glued together and tried to deliver like that. Every single piece has damage and they are trying to tell me that's normal. Horrible experience. Do not buy from here!!!

It was a great experience.

Brandon was very helpful and gave us the best options we were looking for. He helped us figure everything out and we walked out happy and excited about our new living room furniture! Thanks Brandon!

Bought king split mattresses and adjustable bases. Mattresses are great but the bases were delivered missing legs, one of the remotes has no back and they look used. The driver called it in and we talked to customer service they said 2-3 days someone would contact me. 3 days later I get a we are working on it text. 5 days later I reach out and am told there is no open ticket so they open one. 10 more days no one has contacted me and we are sleeping in the mattresses on milk crates. They keep telling me I need to contact the vendor for repairs. Beware do not buy from this company! Just got off the phone with customer service and they are saying I need to go through the vendor when it is Ashley Furnitures fault. Ugh so frustrating.

It was great but they need to have free or discounted shipping

Stopped by Ashley to get some furniture for the living room and mission was accomplished. Brandon was are salesman and he was great. Would definitely repeat.

Worst purchase experience ever. I bought 2 rugs from this store. I only received one of them. My receipt says 2 rugs and they charged me for both. However their records shows only one was ordered. I called many times and went to the store and they kept telling me they can’t offer any help. This is apparently a spam. Never buy from this store.

Friendly sales. All the information we needed to pick out the right living room furniture for our family.

Horrible experience ever!! think twice before buying from ashly

horrible experience with delivery! bought a mattress on new years eve and it is not delivered to this day and still counting!

I wish I could give a higher number of stars, the Westland staff were helpful prior to the sale but customer service from corporate related to delivery and assembly issues is poor. Store personnel can't help with these issues at all and refer you to the 1-800 number. I have made 2 major purchases with Ashley in the last 9 months. The first issue was with a dresser that did not have holes predrilled for a mirror. We took care of it ourselves and I figured it was a one time thing. I am in the midst of a second order that has been a real pain to resolve. The hardware for the bed I ordered did not fit properly and I was told by the delivery contractor that they would report that there was a hardware issue and new hardware would be sent to me within 7 days. I didn't want to reject the order and was advised not to. 13 days later, still no hardware and customer service tells me that no hardware was ordered. Lets not even talk about the grief I am getting related to white glove service on an order that is coming in pieces. Even though I like their products, I will not be buying from Ashley in the future based on these experiences.

Purchased stuff before thanksgiving, still not delivered. Dining table delivered broken, eac time a single chair delivered, still waiting for another chair, no response to repair or replace. The most horrible purchase of my life. Public stay away from Ashley and you will be far happy buying from elsewhere.

Brandon was friendly and helpful. The furniture is beautiful. Great experience.

Great furniture, can't lie. BUT only order what is in stock. Going on 3 months of excuses and "lost/backordered" furniture Once they finally tired to save face and offer a discount or ANYTHING AT ALL.... it was Only .05% 🤣

It was very good customer service

We originally purchased 2 tables and sets of chairs for our new home. The customer service rep was informed that I only wanted options in things that could be delivered prior to the Thanksgiving holiday (about a 2-3 week window). We were shown a few different options and we made our selections , placed the order and again were assured that timely delivery would NOT be an issue! When it came time to confirm delivery is when things went down hill. I was told that I wouldn’t have a delivery date until after Thanksgiving and I explained that this was discussed prior to the purchase with the sales rep. The customer service person on the phone with me was the most unprofessional “service member” I’ve ever spoken to and ended up telling me to either cancel the order or wait. When I said that really shouldn’t be your best option, she hanged (correct word there) up on me! I then went to the Novi location and spoke directly to the rep and it just wasn’t good. He back peddled and tried to talk his way out of the mess he created. I cancelled the order and went to a different Ashley furniture where I ordered the same exact things and was able to get the order cheaper….weird! The delivery was still an issue because we still didn’t get our order for over a month! I will have to truly think twice before using this company again and I’m a return customer where my time isn’t wasted! I would honestly look elsewhere before purchasing again.

Fair selection.

Excellent experience with the Westland store. Staff was professional and very helpful. The delivery team was great, good communication all the way around and very cautious when installing it in the house .

Pathetic experience.... 1) delivery is delayed moreover with a missing piece which was never ordered by the sales rep. 2) broken piece which they don't bother resolving it

Thank you for your service.

Stylish and inexpensively priced furniture. Local salespeople were friendly. Took some effort to get prices to match what was advertised in store and learned that some pieces are cheaper online, but they are suppose to price match. Holding up so far, but it's only been 2 months. Super disappointed with their corporate customer service. You can only reach out to them by calling and you might get a poor connection and need to call back. It took 5 deliveries to get all of my furniture as it came damaged and the exchanges took multiple attempts as the replacements either were not all sent or came damaged. I called and asked about a discount for all my troubles of needing to sit home and wait for my furniture and was told they would give me $35, better than nothing and best I was offered after multiple attempts. When I called to see where my discount was, the agent told me I needed to call right when my furniture was delivered for a discount as my order is now "closed". I did call when it was delivered. I was not happy with what the agent was able to offer so I requested a call back from a supervisor multiple times which never happened. Ashley dropped the ball and now they refuse to give me a discount. I'm extremely frustrated that I get a different answer every time I call and that the agents are not able to do anything without the supervisor's approval, yet I can't reach a supervisor to come to any sort of compromise. I think you can do better Ashley!!!

K J was very helpful and friendly made the whole process smooth and easy the store had everything I wanted the store was clean staff was friendly from sales person to ladies up front at the desk 10 out of 10 thanks

TJ was great to work for. Make sure to ask for him at Westland location!

We were quite satified with the sales rep and the details he provided. It was a comfortable environment to shop in and didn't feel like we were being rushed or pushed into anything.

They delivered my bedroom set but not the nightstand and said that it would come in until after January. That's not what was promised. To top it off, they didn't even put the bedroom set together and claimed that they were told not to put this order together even thoughI was told this would be assembled for me. I'm still trying to put it together as I'm typing this. I will never purchase anything from tis store again and I will tell anyone looking for furniture to not consider this place. If I wanted to put it together myself, I would've went to Ikea.

Every product came in damaged. The week of christmas. As far as as customer service, please don’t get me started. Stay away.

CJ was great help only one that interacted with me though but still took care of what i needed

I received the wrong mattress this was a black Friday Sale . Salesman wrote the wrong order # down. I was supposed to receive the Sealy Brenham Firm Hybrid. They delivered Sealy foam firm(Albany). I can't sleep on that mattress it makes my back hurt I'm sick and in need of my correct Mattress.******

Purchased a beautiful piece 😍😍

I met and communicated with “Nate”, who well beyond his call of duty. Took the time to make my purchase would arrive before Christmas. Searched relentlessly for availability. I thoroughly appreciate his service!

Not happy with any service member after my furniture was purchased in store. I ordered a sectional back in September 2022, which took several deliver attempts due to the company’s lack of communication! They would call to confirm a delivery date that I picked only for the day to come and them to say that was incorrect and shouldn’t have been sent! Even with a verbal and email confirmation. So far today, I’ve only received a part of the sectional. The other part was supposed to be delivered today, I chose today out of the only two day options they gave. I made this reservation with a live person over the phone, confirmed with the automated service, and received an email the night before. Made the proper arrangements to avoid a missed delivery only for me to call and they say they don’t have anything on file!!! The person over the phone tried to tell me that IIIIII did not confirm, so they canceled the delivery, and that it was not wise of me to take off of work to be home for the delivery! Smh now I have to wait another week for them to deliver the second half of my sectional and call them myself to confirm more than I already confirmed in the past. Also, the sectional piece that I received was wrong, it is a right side piece when I ordered a left side piece! Not to mention the piece is very hard and uncomfortable, but while I tested it out in store the sofa was soft and cozy. Smh I would never again order from this company!

I’m not one who leaves a review typically, but this is one of the worst experiences I have ever had with customer service. Our couch was delivered with a broken recliner. They said I had to contact their customer service. Once I did that, it all went down hill from there. I don’t have the desire to go into deep detail. Just trust me with this. You never want to deal with their store or their repair center. It is awful.

Great service from KJ.

Buying from this store was one of the worst experience of my life. Three weeks ago I bought mattress from them, they told me the delivery date was on 12/2 I had to call off from work and stay home because the window for the delivery was from 9 to 12. At 11:45 I received a call, saying the mattress is not gonna get delivered for unknown reason. I Called this Ashley store probably seven times that day with no answer, i left voicemails I tried everything with no luck. Next day I called them someone picked and she told me tell me in an hour the store manager will give me a call. There was no call back that day. After trying to call their phone 10 time I finally spoke to a manager. The manager literally told me that he don’t know where my mattresses and they been waiting for the warehouse to update notes.(till this day nots have not been updated ). The manager suggested that it might be in the warehouse. So I offered to pick it up because he said it would be ready. I rented a truck and five minutes before I got to the warehouse. I received a text message from them saying that the mattress is not ready for a another week. I called the store they were no help. Been almost 6 days with no answer. I finally returned it and went to a different location. Long story short just avoid the headache and inconvenience and go somewhere else. The staff that I was talking to they were polite but clueless.

This store is pathetic , we ordered a side sofa table from them , as it was froms tore we requested them diantle it to fit in our car and by the time we came home and started to assemble , the parts were broken . When we mentioned them that the side table has broken parts they are informing us they can't do anything they gave what they had in store . They don't cover any guarantee ...chea quality horrible customer service .

I wish I didn't have to do this. I hate leaving negative reviews. However, I hope to help others avoid stuff like this. I purchased a reclining couch from this store, and when it was delivered, I did not check one of the reclining seats. we were in a rush. one of the recliners was not working properly so I thought I would easily reach out to customer service and it would be handled. The worst experience of my consumer life. I won't get into all the details, but avoid this business if at all possible. It is not worth the hassle

The Worst Company Ever is Ashley Furniture n’t received all of our furniture as of yet. They continue to blame the delivery issues on COVID. When we went to the store, they said everything was in stock. So how can there be a delivery issue if everything is in stock. That’s why we chose the items that we purchased. So that we wouldn’t have any issues. As we continue to call and speak to managers, supervisors, and people in charge of delivery. They all continue to blame each other department in regards to why we still have not received all our furniture. Each department is pointing fingers at each other and not trying to help us get our furniture. We’ve had some furniture delivered that was damaged. We are still waiting on replacements for the broken furniture. If it wasn’t for Tanesha, we wouldn’t of gotten this far. Everyone else keeps giving us the run around. It’s time for Ashley Furniture to own the Mess they have made of this and FIX THIS!!!!! If they can do this to me a paying customer, imagine what your experience will be like. Don’t buy from them.

My sales person, Kyle, was great and deserves 5 stars. He showed me lots of different options and then made some great suggestions. He was polite and professional. The manager, however, was extremely condescending to Kyle and me. He never smiled, introduced himself, or looked me in the eye. His choice of old school hip hop playing on the speakers for Black Friday was also completely inappropriate for the setting. He deserves zero stars.

Allison, our salesman, was great! Very helpful and acommodating.

Stores like Ashley furniture really makes me wish Art Van survived because when they went down apparently customer service as well .. not only did we have a botch delivery but we have to go pick it up ourselves and the process is so inconvenient. Do yourself a favor and consider another furniture outlet. They will tell you anything to make the sale but when it comes time to deliver they will not... Be warned!!! I wouldn't buy a staple let alone buy furniture from them Update to complaint: So I was asked to text their customer service department, which I did.... And the issue has only became worse. We were told that we would get our delivery fee and a inconvenience fee, however that never happened. In fact every time I asked for the status, I would get the same "please allow 4 to 6 weeks to process your refund" and this has been going on for at least 8 weeks now. I am all for giving second chances but the lack of accountability is too much for me to want to try them again. Imagine having to pay a delivery fee for something you have to rent a U-Haul yourself to get! If you want furniture either have a lot of patience or go else please for the love of all that you hold dear!

**Edited … I take back everything I said about this store . Don’t shop at Ashley Furniture. THE WORST EXPERIENCE EVER** Sales Rep Brandon had so much time and patience with my purchase! I have been in and out of the store several times. Never once felt pressured into buying anything. The shopping experience was not stressful. Brandon took the time to explain give suggestions and ideas on how to furnish each room in my home. Today I finally shopped for 4 different rooms in my home! If you’re looking to shop at ease and with a Sales rep that is knowledgeable of the merchandise in their store and ONLINE . Set up and appointment to meet with Brandon or better yet just walk in and ask for him! Thanks again Brandon I will definitely be back soon!

Great experience salesman was very user friendly.

Ordered sectional couch and dining room table at separate times. Both items came in when they said they would and delivery was set up in a timely fashion. Delivery guys were great! Very pleased with quality and service👍🏻

I would give my experience with Ashley Furniture customer service a negative 50 if I could. I wrote a review on Google talking about how poor their customer service is. I received an email responding back to that review saying that it looks like my complaint had been resolved since I mentioned and the review the name of the customer service representative that I had talked to. However, my main complaint, or at least one of them, is that every time I try to reach out to that customer service representative, or any of the other customer service representatives that sent me an email, they don't reply. These are emails that are meant to be replied to, they are not automatic messages, they don't say "do not respond to this email," they ASKED ME QUESIONS in those emails, and when I respond to those questions, they don't respond back. That is how my original issue started to begin with. A customer service representative reached out asking me TO CONFIRM I wanted to cancel my order, and I said yes. But then they never responded back to me, and they never canceled my order. So the order ended up being SHIPPED to my house and CHARGED TO MY CARD. Then I had to go through SEVERAL other customer service representatives because I was having issues returning them. NOW, someone from a different customer service department reaches out saying that this issue has been resolved, when my issue is that they won't respond to me How is my issue been resolved when they wrote respond to my emails. I would love to talk to someone who will respond to my emails and address these horrible customer service policies because I want answers about what they plan on doing to fix this issue to prevent this from happening from other people as well. What kind of policy is it to ask a client if they wish to confirm their cancellation. And then when I respond, they don't cancel the order, or send any kind of confirmation back. I even talked to an exclamation expert in their customer service department that specifically told me to email him back if I was having any issues with UPS again, which I was, I've emailed several different customer service representatives three different times asking and begging them to respond and they never did. If this is Ashley furniture's customer service policy it needs to be changed immediately because this is what will run this business into the ground.

don’t buy from here. they take the longest time to come. I ordered so much from here and it’s been 4 months. 4 fricking months yet barely any of their things came. They make so much excuses on why they don’t bring the whole things. just to let u know, They don’t care at all like they r probably laughing and everything rn bc they think they could get away from this. Trust and never buy from here. Other stores are wayyyy better and cheaper than ASHLEYS. worst store ever…

Would not do business here ever again worst customer service. I've ever experienced.

The sales people only care about you if you are going to buy something. It was really windy the day I came in and when I walked in the door, the wind blew a lamp off a table in the entry way. I jumped to catch it and I did. I placed the lamp on the floor so the wind would not do it again. I went into the store and told the sales people what happened and they looked at me like I was crazy. No "thank you", No cares at all. They did not even check the lamp or move it. Next day when my son went to pick up furniture, we found out why nobody went into entryway to check lamp. They told my son that he would have to carry the furniture all the way through the store to the back and they could not go through the front because every time the door opens, it is counted and they have to make a sale for every entry. The salesman said they would wrap the furniture, but they did not. The sales people did not even off to help them carry out of store. If you want to have terrible service, shop at Ashley.

Both Cal and his Manager were awesome! All my questions, concerns and understanding about my selection was answered. Looking forward to receiving my new leather recliner couch soon.

Super disappointed to find that the same items purchased 2 days ago were almost $300 cheaper had I ordered online and that was with delivery(which I opted out of to save an additional $160 on my purchase already). Called to ask why I was overcharged only to be told they are franchise and can offer price matching, but since my order had been completed (meaning already picked up - literally few hours prior to my call) they can no longer offer the price match. I got the run around on the phone, the girl speaking to me who was going to talk to the manager for me, somehow mysteriously did so while having a conversation with me on the phone as well as then stating she was a manager. Quite the fastest promotion I’ve ever heard of, impressive in fact. The spins on her words had me frustrated that all trust and customer service I knew was already gone at that point. It took me hours to feel as if I deserved the right to call and ask for the price match, only to be felt as if we the customers who still shop in store meant nothing. We are talking less than 48 hours for everything - paid full cash - called calmly - until you know your going nowhere and they are blatantly lying. Don’t do it, do like everyone else, shop online. Go online check the prices - Demand price match beforehand or simply just don’t shop there.

Do not waste your time and money. We order our bedroom set in July and we still do not have our bed. They promised at the time of order it will be delivered in a month. After month they delivered wrong bed, nightstands are damaged, mattress base is damaged. When you call them they keep giving you different numbers for repairs and service. They do not coordinate and take responsibility after things are delivered. At the time of purchase, they will promise all good things and once they got the sale they do not care.

Don’t buy anything from them they have a really bad service and I have been waiting for my order to come since August and I still didn’t receive anything from them and they keep telling me that my furniture is coming in a week and then after they make up excuses.

never order from this store ever! I have been waiting for 5 months and they always make up an excuse on why they never came with the furniture. every month they only give us one thing and make up an excuse on why they dont bring the other stuff. Worse store ever if ur planning on buying something from here don't because other stores are better and cheaper and fast delivery then this store. Biggest mistake I regret buying from here. They ignore ur calls too. Bad service. Bad delivery. Whenever I call them they take so long to pick the phone up I call multiple times and they don't even answer they literally lie to u and make excuses. Biggest REGRET EVER!!!!

I had an awesome experience and my salesperson AJ was excellent. He was very helpful and patient. He was very knowledgeable about the item I purchased and was very professional.

Customer Service is the worst I have ever experienced. Do not buy from Ashley

Poor service. Wrong item ordered by sales person. Waited four months for the item. Found it was ordered wrong. Accepted it as was coerced into it being correct color due to lighting in showroom. Absolutely not the item ordered. Refused to refund our money. They Did not place reorder by customer service as stated the next day. Returned item to store they refused to give credit. Not once did they say we’re sorry. They only said what couldn’t be done. No I can’t return it. I must keep it until other item arrives maybe in three weeks. Not willing to get wrapped up into a waiting game again due to original chair was to be delivered by end of July it took until October 11 to get the wrong item ordered. They say sales final. Watch the fine print. They can order anything they want make you sign thinking they might have written the correct item. You don’t know it until it comes. Is it customers responsibility to make sure the SKU number is correct on an invoice?

Very nice and efficient! As soon as we walked through the door KJ was so helpful from start to finish will definitely be coming back again soon!

Mr.Williams was extremely helpful Great customer service very patient With me as I choose a new bedroom set for my home I will absolutely refer my friends & family to Ashley furniture Please ask for Mr.Williams..

A furniture store that you aren't constantly attacked by sales people.

Great salesman, very knowledgeable & experienced!

This company is a complete disaster. Avoid at all costs. Placed an order for a bed and after waiting for a month they give me a delivery date. Everything was fine up until this point. Then the day of delivery comes and they show up missing one piece. I’m like whatever you can still put the bed together can’t you. The answer was no as that was the main piece of the bed. Why when scheduling delivery didn’t they just say we don’t have the complete order. I would’ve told them to wait and deliver it all at once, no problem. Instead I got rid of my old bed to make room for the new bed I was supposed to be getting. Now I decided to purchase a different bed from another furniture store rather than sleep on the floor and wait for the missing piece. Now comes the supposedly no hassle return. Let me tell you it’s been nothing but a hassle. I get transferred around as nobody from this company wants to process a return. BUYER BEWARE. Avoid doing business with any company that avoids you like this company does.

Rodney the store manager was very welcoming and helpful. Allison store associate was sent to also help us with questions we had about the furniture we were interested in. She answered all of our question and then some without hesitation. Allison was very pleasant to deal with. My husband and I were very impressed with the quality of the furniture we choose and with the knowledge of the sales people. We highly recommend the Ashley furniture Store in Westland.

No delivery on date promised. Zero communication from the company. I still do not have a delivery date. I ordered online and the one piece I did receive is cheap quality furniture. Posting here since there is no known way to contact corporate.

Very poor service and salesperson attempted to overcharge us . When questioned calculations was told manager would call me and basically hung up on me. Never received a call.

Ordered a bed frame from here, was told it was going to be a month. After multiple delays, 5 months later finally scheduled a pick up. Arrived at the warehouse and the order wasn’t there. Then set up delivery 2 separate times and both times were canceled for some reason. We still never received our bed frame 6 months later with no idea when it will come in. Do not order from here. Ashley’s will take your money but will never give you your furniture.

My boyfriend and I are moving in together and decided to come here to choose our furniture. We are very impressed with the customer service and how helpful EVERYONE inside the store were, especially Brandon and Tae. We feel great about the furniture we picked and things we will come back to in the future.

Delivery was prompt and earlier than expected. They were cordial and efficient

Unbelievable sad 😞 beware don’t make a purchase you be will disappointed lies so go to wayfair and make order same furniture .

Bad service bad quality they’re not on time if you wanna tell them exactly what to do want, they never ever care about you I would not recommend the this place to buy anything from them . High prices over chargers

salesman Bob was great and delivery coordination was amazing. loved the text messages letting me know when to expect the truck.

Customer service was great! Ashley is going to be my go to furniture store!

My family and I just moved across country and needed furniture. We’re not a big family, but…complex? We have a toddler and I’m in a wheelchair. As soon as we arrived, we told Brandon our situation. He showed us the sets that had what we needed. He showed us sets that were easy to clean (toddler) and easily accessible (me). He went above and beyond for us. This is a HUGE thank you to him and everyone there who made a daunting task easy.

Do Not Buy from Ashley or the Westland MI Store. Horrible customer service

Was told in store it would take 3-5 weeks max for my order to come in so I decided to go through with my purchase. It’s been 7 weeks, I call in to check on my order, they tell me it’ll be another 3 weeks and could take up to 16 weeks. Costumer service on the phone cut me off while talking and decided to hang up the phone. Never again.

Allison is by far the best salesperson I have experienced in any situation. She knows the store and the product like the back of her hand. Some of the newer furniture does things I had no idea were capable. She demonstrated everything we asked about, as well as offered ideas to solve issues. We will soon be needing more furniture and I will never buy from anyone else. If you need furniture, or just ideas she is the best.

Very nice salesperson (Brandon) helped us on Saturday. No pressure to make a decision as we told him we’d like to think about our purchase. Went back on Sunday and purchased our sofa. Getting our new furniture within a couple weeks. Highly recommend

I wish if i can add zero star for them be ware from ashley when you buy from them they have no return policy when you recieve your item no return and the stor manager will tell you its writin in our policy and its your problem you didnt read it and when you ask them they tell you you have 30 days never buy from them again

The manager and his associate really helpful not pushy at all and explained everything to us and went with what we were looking for at the prices we were looking for I would go back for other furniture in the future

KJ and Allie were very helpful. They answered all our questions and provided useful information.. Looking forward to the arrival of our new purchases.

Do yourself a favor and don’t even enter the store. I’m a veteran with severe injuries and tried to get something nice that’ll comfort my body. The Westland location in particular shouldn’t even be around. Their furniture in the store is different from how it will get delivered - color, material, everything. Once my couch was delivered came, They tried not to set up the furniture. I have ripped items also I called Westland's store and the manger just cuts me off and passed the puck to guest services. After spending 4 days trying to connect with a manager, they had excuse after excuse. Don’t buy anything from here.

Bob was very helpful. Within 2 hours, helped me find 2 bedrooms sets and a living room, set up delivery and finish the checkout process.

I had good service with the salesperson willing to assist in finding what I was looking for without hesitation! Service with a smile.

I can’t believe the experience the run around the lies Im glad I have messages in black and white receipts names everything . I am definitely forwarding everything to the AG tomorrow morning beware of this place

Brandon did a great job!

Brandon was very helpful and pleasant.

Brandon was my sales person and he made me experience very relaxing we had been shopping all day at other stores I won’t mention their names but was overcome by sales people that were not very knowledgeable about their product. But with Brandon he knew what he was talking about made us feel comfortable and very relaxed I would recommend this store to any and all of my friends

Great service

Brandon listened to what I wanted and directed me to items which fit that. He made the experience very pleasant.

Knowledgeable employees. Brandon Liley was great. Very helpful and kind.

Brandon at the Canton location was so helpful while helping us purchase a dining set and new sectional.

Brandon’s down to Earth personality and professional expertise made for such a wonderful shopping experience today at the Westland store. Buying furniture can be stressful but he did a great job of taking the stress away! We went in for tables and bought a sofa too. Will be back for a new bed after his TEMPUR mattress presentation. If you’re looking for furniture ask for Brandon!

Alison helped my husband and I at the Ashley furniture store. She was excellent.!. Alison was very efficient and knowledgeable about the furniture we bought.. what a great person. Thank you Virginia Lotarski

I bought a recliner and it was delivered two days later broken. So I went back and bought another recliner that was slightly more expensive. Its been over two months and I have still not received it. I’ve heard some people waited 4 months! Do yourself a favor and shop elsewhere because they have a no money back policy. So they’ve had my $700 for 2 1/2 months and I have no furniture. And no idea when it’ll arrive.

I had an excellent experience at the Ashley’s in Westland where I was greeted in assisted by a girl by the name of Allison who was fantastic!!

I was very impressed with Mr. Roberts . He was professional and knowledgeable

My fiance and I bought a couch from here. We paid extra for their Red Carpet Delivery. When we purchased the couch we were told it would be delivered at a certain day. Two weeks later they actually contacted us to set up delivery. When they finally delivered the couch they broke a decorative planter I had in my front yard. During delivery the guy told us that there was a piece missing and that our couch wouldn't connect together. After my fiance confirmed that that was what we ordered they set it up and left. That night we quickly realized that they sold us two pieces of a sectional that didn't actually fit together so now our couch is constantly sliding apart anytime we sit on it. I don't recommend anything about this company.

Nice service very helpful and patient

Ashley furniture cheap. I bought a $3000 bedroom set, dresser, chest. Bed rail broke after a year. Defective. Ashley did not stand by quality they promote. Had to buy a new rail and have to install myself. I had to call their customer service department to order the part which took 45 minutes on the phone and three representatives to accomplish. Then they told me I had to drive to the Ashley showroom to pay for the part. The show room staff had no idea how to create a parts invoice. Ugh! No one knows when I should expect the part. I must say that is the first time I was ever in a furniture store to buy a part and not furniture. lol Bad experience. Will never go back.

My experience was wonderful. My salesperson, (Bob), couldn't have been nicer. He went out of his way to see that my purchase went perfectly. And he did it with smile. Outstanding sales person. This is rare today in retailing, The 2 young women at the front desk, again, couldn't have been nicer. They were a treasure. They both treated me like they appreciated my business. We even had a few laughs together. Very special people, they are a real asset to the store. My only issue was with the store Manage. I was introduce to her and she hardly looked up to greet me, she never even cracked smiled. She just had this sour look on her face. She gave me the impression that she didn't care to meet me, or that I was even there. This somewhat disturbed me. And it takes a lot to disturb me. If she's not happy with her job, my suggestion is that she should look for a job elsewhere where she can miserable and and make everyone miserable right along with her. Bob should be the manager. With his personality, he could change the whole atmosphere of the store in no time.

So claustrophobically pushy.Went in to browse. Was happily poking around the living room furniture when we got clocked. Next thing I know we have a constant companion. I just felt like I could not breathe. I could barely discuss anything with my husband.He got tired of it and wandered to the mattresses. Wanting some breathing space I excused myself trying to escape. I thought she got the hint but nope, she returns with a mattress specialist. Sigh. Now we are double teamed.They proceed to show us a couple of way too soft memory foam. Yuck. The one traditional they show is like a 6000 dollar bed. Dude really? My husband was like nope no mattress so the guy wandered off but we still had a stage five clinger.So I try to get straight answers on turnaround times, ordering and delivery options. I practically have to beg for pricing. When I get it I'm not able to get through much because by this time my husband has had it with Ashley and is dragging me to the door. Not that that stops the saleswoman. I honestly thought she might follow us to the car Just a no. I liked the set but I felt like I could not have a real convo or options or anything. It was just pressure pressure pressure with not a lot of info. I'm not committing until you chill out, tell me the facts and let me take it from there. Take a breath and maybe let people have a minute. When we left I said omg my head hurts and my husband said we need to look at any other store.

Her great skills of trading and mining has helped to make good profit for so many in their trading account. I was amazed how happy many investors wrote good comments about her. I contacted the amazing account manager Mrs Lulu Levine and invested with her with believe and trust just as the way she replied me. Made over $24,000 in just my first week of trading. Contact her email: lululevine344@gmail.com WhatsApp: ‪+1925 494-3275

Bob was great! Didn’t push or pressure us. Just showed us our options and checked in on us. The price we ended up with was so great that I had no problem springing for the warranty and white-glove delivery.

Good pricing and modern styling

I bought a couch did not fit through the door returned it took a month and a half to get my refund had to call 5 times.

Do not waste your money on their furniture. It is poorly made. The sofa we purchased was delivered and was missing a couple of legs. We contacted the store immediately and was advised that they would order them. Don’t waste your money on fabric protection. We ordered and it was never registered. We have made numerous calls to the store, stopped in several times and they could not find any info. The fabric protection company would not respond to our calls. Horrible customer service! On top of that the fabric is pilling and looks terrible. Still no legs. It’s been over a year. To add insult to this purchase, we filed a claim with the Better Business Bureau. An Ashley rep had the nerve to say we waited too long. The warranty is no longer effective. Save yourself money and grief. Avoid them at all costs!

We were looking for two seater recliner and could find some interesting furniture. Little over priced but various payment options are available.

Ashley Furniture : excellent prices, excellent services; great salesman. Bob at Westland location!!

The service was excellent from our Service person

Worst customer service experience ever. I will never step foot in that store again. Sales rep was good with us in the beginning but instantly changed once we tried to negotiate the price. We were prepared to pay the price he was set on until his demeanor and attitude changed. Never shop there if you’re looking to find reasonable prices and employees who can tolerate price negotiation. We were very nice throughout and were smiling even with his horrible attitude.

Had the worst experience with Ashley Furniture. Sales and the actual store is fine but the customer service is ridiculous. Ordered a bedroom set, not one but both dressers came damaged. One dress has a hole in the back and in the bottom. The other dresser had two drawers that didn't open and had damage to the front. Put in an exchange for both and only had one to be replaced. Finally the second dresser comes, and it's damaged, AGAIN! A giant hole in the back, I did not even allow it come in my house. Spent over 30 mins in silence with the customer service representative, waiting to speak to the "manager". They only gave me 10% of the item since I am not returning the whole bedroom set. WILL NEVER DO BUSINESS WITH ASHLEY FURNITURE AGAIN! What a joke of a company.

Love this location they're always on point and always working to get customers the best deal for quality furniture I'll always shop with Ashley!

This is bad service No one has been shopping from this company for 7 months and they can't fix the bedroom right for us

Working with Allison was a pure delight helpful and knowledgeable about are needs and wants.

Very kind staff and very helpful.

Terrible company none of the employees knows what’s going on, delivery dates all messed up. Been a week without a couch. The company don’t care says misunderstanding, wrong delivery dates happen all the time.

I bought a desk from Ashley Furniture in October of 2021 which arrived damaged. I was disappointed but hey, things happen. They actually sent me a new desk but unfortunately it arrived damaged as well. When I called about the 2nd desk they said they would just send me the parts. I said “OK” and waited for the parts. It’s now been over 6 months and multiple phone calls and chats and no parts. I’m very disappointed and will likely not buy from Ashley Furniture again.

Alison at the Westland, MI store was amazing and so helpful!! Loved her energy and smile. Thank you!!!

I really had a great experience and we love the furniture we’re getting however we were lied to about the time frame of the couch getting delivered from day 1. This was our our main concern with going into the furniture store. My wife and I just moved and have barely any furniture and we told the salesman that we were expecting in about 2 months so we couldn’t wait any longer than that. We found a couch we liked and he went and checked and came back that 2 out of 3 pieces were available ASAP but one piece would be 4-5 weeks. After a week goes by I had a bad feeling so I checked online and online it said 8-12 weeks. I waited 4 weeks (today) and am being told by a computer on the phone another 4-6 weeks which I’m sure will just go up. And to late for when our child arrives..We would have chosen something else had we known about the delay. I can’t recommend a company or let alone a salesman(KJ) when they are lying about the 1 thing we asked them. I will update my review if it comes in sooner than expected. **edit after their reply** I texted that number and they just tell me the expected delivery date and they can’t help with anything else. So that is not an escalation number 😂 waste of time again. 2nd edit**** still no furniture it’s been over 9 weeks when again KJ said 4-5 😭 and they keep pushing it back 2 more weeks when the due date is close. I’m going up there to cancel my order. 3rd edit*** as of 6/6 I told them to cancel my order. 4 weeks turned to 8 which turned to 12. I am dumb enough to keep listening to them pushing it back one week at a time. Horrible company I wouldn’t recommend my worst enemy to shop here. 😂😂👎🏻👎🏻👎🏻 AND DEFINITELY DO NOT SEE KJ IN SALES

Alison at Ashley in Westland was a wonderful host and helper I really enjoyed purchasing my furniture through her. I wish every one could be as happy jolly and excited about there job like her. Truly a happy customer☺️☺️☺️

Alison was great. Very knowledgeable, as well as helpful. We are moving to another state and know how hard it is to get furniture right now. She helped us pick out the furniture to fit in the rooms in the house being built. Arranged for delivery in New Mexico once the house has been finished. Love the furniture that she helped us pick out. Very personal, like dealing with a friend. I would recommend Alison to anyone. GREAT SERVICE..

Very good and nice people 👍

Was told by two different people on two different days over the phone that our furniture was ready for pickup and that our pickup was scheduled for today. Made the long drive with a rented van and was told no furniture was at the warehouse and no pickup was scheduled. Wasted time, money, and gas. Horrible customer service. Sad.

Thank you for a wonderful experience in the store. KJ Roberts was very helpful.

We enjoyed our experience with our salesman Mr Roberts. Very knowledgeable about your products and we would definitely get in touch with Mr Roberts if we needed any more furniture.

The delivery men were clean, polite and knowledgeable.The quality of the furniture remains to be seen.

Straight liars. Was told items were in stock and given delivery date estimate. After delivery being pushed back twice finally called and was told they didn't have all of our items and didn't know when they would have them.

The sales people were great!! They got me in and out in 30 minutes with exactly what I went in the store for. Thank you Ashley Furniture.

Every one was so nice and helpful

Before I write this I just want to make it known that I am not one to post reviews or give a negative rating to a business. When I went to Ashley I knew exactly what dining table I wanted. I was approached by a worker, he gave me the price, and I told him I wanted it. I asked him how long it would be before I can pick up my table. He said 3-4 weeks. I purchased my table in January … it is now the end of April. The time it took is not what got me to go on here and write this review. For the past few weeks now I’ve been calling Ashley’s to check the status of my table and each time I call they tell me “it should be here tomorrow”. It has become extremely frustrating to hear the same response every time. I understand that furniture is taking a lot longer than usual to arrive but it’s ridiculous at this point. I paid almost $2000 for this table and keep getting the run around.

Great experience

Great experience and found what I wanted. Hue was outstanding and very helpful.

The employees for wonderful people you're really helpful got what I wanted did it take a long time I had a great experience

Ordered a couch which I had to wait several months for only to have it arrive damaged. They have been less than expedient in making contact with me to correct the issue.

Alison is an excellent sales person at the Westland store. She was very informative and knowledgeable of the products.

Nice quality of furniture and sales person was very helpful

The first rep was TERRIBLE! He was quiet the entire 20 min application process, had zero solutions to the issues. I asked to speak with Someone else and he was everything opposite. Not only that but we walked out with what we wanted

KJ is awesome! Helped me find a mattress that works with my back pain & achey feet from working so much. So patient & knowledgeable! Thank you!!

Very good coaches

The salesmen LIE about products. said a product was leather and it was not.

Service was great! They were informative and helpful

Worst customer service i have ever received. I have a manufacturer defect with my bed frame. Called and created a ticket, the technician never came out and cancelled my ticket the next day stating it wasn't and defect. Not sure what else it is when your bed frame rail will not stay latched in the headboard and footboard. Terrible.

Our couch kept getting delayed when the sales rep said we wouldn’t have any trouble and then when it finally came after four months it was damaged so then we had to go through the whole process again.

We had good experience shopping at Ashley today! Recommend

I was reluctant to make a purchase from here because of all of the bad reviews. In my case somehow things just worked out I suppose. I placed the order online after viewing the item in the store. (Maybe online is the better way to go 🤷‍♀️). I was made aware the couch I ordered was on back order and that it would take a few months to receive it. They placed a hold on my card for the amount of the purchase until the couch actually arrived and then processed the payment once I received it. The couch was in stock and delivered in the time they stated. And the delivery people communicated well about when the couch would be delivered. It actually arrived about 20 min early. So far the quality of the couch is exceptional. I have a rambunctious 11 year old son and a 100lb black lab. We eat on the couch, sleep on the couch, it has a very good quality memory foam, and is is really comfortable. So far it is holding up to all the use really well.

Sales people very helpful and knowledgeable.explained everything about the bed I was buying. I can’t say enough about how understanding they were

No pressure sales with professional advice to secure this purchase and schedule a white gloves delivery

My first experience with ashley home store has been a horrible one. WILL NEVER RECOMMEND TO ANYONE, EVER! I walk in and ask what king bed sets do you have in stock? The employee shows me a handful and then says the one you like we can have delivered in about 7 weeks. I said that’s not too bad and purchased the bed set. 24 weeks later, I have not received ONE update from Ashley. Not one call, email, anything to say there has been a delay as I’m already pass the 3.5x expectancy to delivery. Eventually I get tired of calling and only getting an automated system so I go back to the store. As they try to sell me something else I immediately tell them I already have a order that I’ve been waiting on forever. I need an update. The man points me to the help desk and the lady says everything, but your slats are in stock so we’re waiting on those to schedule delivery. I responded with I’m ordering a powerbase for the bed so the slats aren’t needed immediately. You can deliver everything else (king bed frame, nightstand, dresser, chest, etc) and just contact me when the slats come in. She says the earliest availability is in 5 days, I take it. They then contact me 6x in 24 hours to confirm delivery the weekend before the delivery. I confirm delivery multiple times. On delivery day, I’m up at 7am waiting for Ashley to come. As hours go by and I do not hear from them, the track my truck button is not working, I call them at the end of the delivery window. After getting the run around for 15 minutes I eventually get to a young man who tells me none of my items are even in stock yet and aren’t expected to be for another week! I tell him I was just in store last week and they told me face to face that everything but the slats were in stock. He said that is incorrect. When were y’all going to tell me you weren’t coming for my appointment? You contacted me 6x over the weekend and didn’t think to mention any of this!? He said I thought the store would have told you … Another 2 weeks have gone by and guess what, still no updates. Place is a massive waste of time with the worst customer service in the business.

We had a good buying experience today. It was a no pressure and the gentleman that helped us was helpful. He helped us make the best choice for the current sale they have running.

Customer service was excellent; quality furniture.

Very helpful staff, very smooth process, and way better than what we expected going in in-regards to price and waiting for our furniture to come in considering how much people have been waiting recently.

Very helpful staff, very smooth process, and way better than what we expected going on in regards to price and waiting for our furniture to come in considering how much people have been waiting recently.

GREAT EXPERIENCE FROM THE DOOR TO DELIVERY. (After reading some of the reviews , I decided to wait until delivery before posting this review) PLEASE READ First I would like to thank the Sales Professional Alison W. for her kind and welcoming nature. She welcomed my son and I with warm professional greeting and a smile you could see through her mask. The store was busy, everyone had questions, and some customers were even being rude. Alison W. handled every customer with kindness, respect, and grace. She gave me time to find exactly what I was looking for, assured me she would be right back to to assist me asap, and did just that. She sat down explained the the entire process in detail and even had a few laughs with my son. The items I picked were not scheduled to arrive for 2 1/2 weeks ..... It was delivered to my door in 7days. The delivery men were professional and courteous. . All my items were exactly what ordered with had no damage. Thank you Ashley Furniture of Westland and thank you Alison W.

for home furnishings. friendly service savings

Woodhaven store happened to have a table we were looking for. Great service from Andrew and the crew. Beautiful selection and reasonably priced furnishings. We should have gone there in the first place 🥇

Not much to say except same ole treatment. Went in with $5000 in my pocket to spend and no one approached me for 40 minutes. I was the only customer until a couple walked in, and they were immediately approached and helped. You never know who's walking into your store, or who is really ready to lay down some money to buy something. The last 30 seconds someone spoke to me as I was leaving and of course I told him it was too late. I purposely took 2 more walks around the store and made sure to stand in front of every sales person I saw, just to make sure I gave them ample opportunity before I left. They lost that $5000 that day.

Ashley is going to be my new furniture store to shop at. My dad took me here for the 1st time and I was impressed by the quality of furniture and the prices.

Never been in there before. Didn't really see anything I was crazy about

Our experience at Ashley furniture was a great one. Our sales representative John, was very nice and professional. He was very knowledgeable and helpful with helping Mike and I decide exactly what we wanted. We will definitely be recommending Ashley furniture to all of our friends and family. Thanks 😊

Both my sales rep, Eddy, as well Laura, did an amazing job!

I had a great experience with my salesperson. I got exactly want I wanted.

We ordered a couch with a chaise. I got a text that said that my order was ready for pickup on a specific date. We went to the warehouse to pick it up and the warehouse was closed. This was only the beginning. We finally brought the piece home and left it wrapped up for 5 days before opening because we've been renovating our house and wanted to clean before putting our new couch in the living room. We finally opened up the chaise portion and found that it was a completely different style and color, not matching the couch. We spoke with someone who said that there was absolutely nothing they could do about it and that we signed some acceptance form at the warehouse. Except we never signed any document or got a copy. The warehouse employee gave us a tablet to sign in reference to picking up the furniture, not the approval that it was right. Furthermore, the couch was wrapped up, so we couldn't even verify that it was the proper piece until getting home. All we wanted was an exchange to get the appropriate piece!! To add insult to injury, the couch portion that was correct...didn't even come with the appropriate feet. I'm not sure if I could ever go back.

Promised me one price then after approval for a card tried to charge me more. Didn't give me their new much higher total until they had already asked me to pull my truck up for loading with my items by the door. Most likely to make me pay it anyway as all of my items were already packed up and they had already run my credit. When I told them the price they discussed with me in the very beginning the salesman tried to say that it was my misunderstanding even though the 2 people with me heard him say the same discounts multiple times. When they confirmed that he was in the wrong all I got in return was him throwing his hands in the air saying "well I guess that was my bad, cancel the order guys" and to the back of store. No offers from the manager to try to make things right, just explained "sorry, he's new here"....total waste of time and a hit on my credit. Buyers beware.

The Woodhaven store was busy when I got there so I got to look around. Found a couple of examples of what I was looking for and when things slowed down John approach me and I told him what I was looking for and we completed the sale.

Everyone was super friendly and helpful. No one follows you around pressuring you to buy, which is wonderful.

They hat nice stuff but it's expensive.

They had some unique things there which were fine to look at, but most things were way overpriced for the quality. The price of the chair I wanted had a 75% markup as compared to the Ashley Furniture website, plus they tried to charge me for freight shipping where their own website also said it was in stock in store. Who doesn't price match their own website? It feels like they used a lie to get me to come in.

Store experience was good. Still waiting for my chair. Was sent multiple messages regarding delivery date. Never came and I gave my old chair away expecting the new one. We called and they said the 💺was in Illinois. Now I have no chair. NOw they said check back in a week. Very unprofessional.

The sales team at this location was polite and helpful but I had a horrible experience overall (purchasing in a pandemic). I came into the store in November looking solely at items ready for immediate delivery. Purchasing was easy but the piece was delivered on time but came damaged two times and now won’t arrive until mid-February. I’ve asked for my money back and they refused. Absolutely nothing was offered from the store or corporate to make up for the frustration and inconvenience. This was my first and last time shopping here.

Friendly service stayed past closing to get it done Thank you

Great customer service! Michelle helped me find my couch and she was very attentive in finding the perfect one for me!

Very helpful staff, showroom was nice and clean and well organized, overall good experience

Not willing to meet online prices by competitors.

John was very helpful, not pushy, and answered all questions . They matched online pricing also . 10/10 recommend

My wife and I went into Ashley's looking for a leather recliner chair in stock. We found 2 that we liked. Salesperson John was very helpful. He even supplied a tape measure so we could figure out which one would be best for our room size. We made our decision to take a floor model that was on sale. John even helped me load it into my truck. When I got it home I realized one of the power cords was missing. I called Ashley's back and they found it right away. I drove back to the store and they had the cord waiting for me at the front desk. The young lady at the front desk pointed out that there were actually 2 power cords needed for the chair and she provided that 2nd cord as well. Very friendly, no pressure customer service. We will definitely be going back for future furniture purchases. A+++

Super nice place. Big selection.

Do not buy from here. Husband and I ordered a couch from here 4 months ago and told it woukd be delivered this month. Only a third delivered after they messed up the delivery initially due to human error. We have called and left so many messages, trying to get a hold of anyone that can help to no avail. We were promised many calls back that never came. Save yourself the frustration and take your business elsewhere.

John did a great job helping us purchase our furniture. He allowed us our space to look around and helped us when we were ready. We understand that it will take some time for it to arrive. Ashley furniture has a lot of beautiful choices. Thank you John and Ashley furniture.

Cody was a great help and very knowledgeable (woodhaven location) I highly recommend going there, ths furniture is very nice quality and priced fairly

Very fast and friendly service. Michelle was very helpful and answered our questions. Great sales too!

I am so disappointed right now, I really thought that Ashley furniture is the number one but I regret not using rooms to go. Today is the third time they attempt to deliver our sofa love seat and ottoman; last Saturday they did not show up and never gave us any notice. Today we were supposed to receive all three items and they are just telling the day of that it won’t happened. It’s been four months we were supposed to get it in November; the worst thing is we don’t even know if it’s coming and when we call they are saying they will call us in three days to let us know ! I am just shocked 😳 and this is so not convenient since Christmas is next week; I will not recommend Ashley to anyone; I have never wrote a review before this is my first time because it was really not a good service

I've been waiting for furniture that I've purchased in September of 2020 to still be delivered to my home. I've been patiently waiting as I've been presented with numerous excuses including  Covid having items on hold.  I've gone inside the local store to complain several times just to be given a hard time and a number that is either someone elses, nonactive or another representative that will pass along false reassurance. Ashley Homestore has brought scratched & damaged furniture that still needs to be replaced to my home and has been here since July of this year. The employees at the local store are very useless, unhelpful, rude and seems annoyed to have to assist others. Each time I call the customer service line, I  experience long waits and a representative that seems unhappy to help as well. I've had to reexplain each time I call how I've been waiting for almost two years for my furniture and the trouble I've been given. I've gone inside the store where I've witnessed other unhappy customers asking for refunds. Ashley Homestore has decided to sell me a Bed that has items missing that I've been waiting for just to finish having them put my bed together. Since Late July of this year, I've had to call almost everyday to address these matters. I even offered to take what's on the floor because the store is obviously not able to sell the model if they don't even have the items to give. I find this a false representation to sell items to customers and announce later you no longer have the items. I'm very upset as I've not been able to enjoy my furniture and I am expected to still pay on the balance. I would like something to be done about receiving the remainder of my items.

Couch is starting to rip at the seams on the seat cushions after less than 2 years of normal use. Extended warranty apparently doesn't cover this issue despite being assured by sales rep that it would be taken care of.

First time Customer and my experience with delivery has been awful. I had a good experience ordering in the Westland, MI store. But after waiting almost 4 months, still no bed. We were told that the finish we wanted would not be available until December. We agreed to wait. In November we received a message that it was ready to schedule delivery. We scheduled for Nov 26th, and no they never showed. We were rescheduled for Dec 3rd, and wrong headboard finish. The rails and footboard were the right ones and left at our home. We received another message which we scheduled a delivery for today(Dec 10th). They screwed up and were bringing us rails again. Delivery was canceled. I've called Corporate, the Distribution Center, and Ashley's Westland Store relentlessly. I even went up to the Ashley's Westland store on Dec 8th, with Corporate on the phone so they can communicate with each other. I called for an update today 12/10 and was told I have a credit issue. I was also told that they just placed another order for my headboard today. Which would cause an issue with my credit account. I now have 2 open orders I never agreed to a reorder and that won’t be here until January. I have been trying to reach the account department and no one picks up, I've even left messages. Me and my husband are beyond frustrated and at the point of canceling and obtain a lawyer. I absolutely hate to make this review but I have had no resolution.

We understand the delay and supply chain issues .But what is your issue to answer phone calls enquiring about delivery and status . Absolutely impossible to get through , Westland option -3 never works . Nobody picks up . Please avoid Ashley if possible.

Purchased a dining set from here in July that we were supposed to have in September. September turned into October and then into November. Frustrating for sure but I understand supply issues. November we learn were only getting out table and arm chairs and that our side chairs and bench are now not be delivered until January 2022... Date for the table delivery comes and the base is cracked in its packaging. This is extremely frustrating giving all my issues so far with my order but this kind of thing happens right? New date for the base was today in December. Truck arrives and they bring in the SAME BOX with the SAME CRACKED BASE from the initial delivery just over a week ago! How does that happen?! This whole experience with Ashley HomeStore has been awful, I wouldn't recommend them to anyone at this time.

I bought a bed at the end of August the 1st of September it's now the 1st of December and it's still not completely put together I have not canceled any appointments this is their bad service and I don't know what to do about it is there any help out there

Unfortunately, my experience has not been great here. I never write reviews but I'm just so discouraged at this point I feel compelled to spare the next potential buyer . It's so bad that no one even bothers to answer the phone. I don't know how to get ahold of anyone and convey the level of disappointment I am having with this store other than the potential inconvenience of driving out there to see if I can get a face to face meeting with a human. I understand the supply chain issues in the US make things difficult right now but a poor supply chain should not lead to poor customer service. There are still ways to handle the disappointment that customers are experiencing when they order something and there are constant delays that are not even communicated.

Sectional Eltmann sectional - my couch was delivered by some very hasty men which destroyed my wall and the couch. Getting these two matters resolved has been IMPOSSIBLE! You cannot get through to anyone at Ashley Furniture only for them to tell you that you “have the wrong department” and reroute you. It is beyond a headache. I waited a very long time to actual receive my couch which is now destroyed. They did send me about 5 pounds of fabric which is hilarious! Not sure what they expect me to do with it. On the rare occasion that I speak to someone when I have the patience to wait they bait me with some lie and i wait another two weeks and repeat the process. The customer service is AWFUL! If you have all the time in the world, than go for it! Otherwise save your sanity and buy a couch from somewhere else.

Cody was very helpful today, we had a good experience.

Walked in this morning and Michelle greeted me right away with EXCELLENT SERVICE!!! I will be shopping there again.

Bought all the things again. Send your wife in there...tell her to not come back out without buying all the things. Don't be cheap. You have to look at that furniture everyday brah. Plus happy wife happy life.

I went to the Westland Ashley Furniture store with an online appointment and the lady we were greeted by, Kia, was very rude. We let her know we had an appointment acted like she didn’t know what we were talking about. Basically said it was a dumb promotion the company started once she remembered it was an option now. I could tell she thought we were only coming in for the gift card because once we said we’re also looking for furniture she changed her whole tone and was suddenly happy to help us. She needs to work on her first impressions.

Staff was very helpful and knowledgeable. They helped us with what we were looking for. I'm a very happy customer and will be back for my future furniture needs.

Ashley Furniture provided great customer service. Furniture. came in sooner than expected

We visited every local furniture store looking for new living room furniture. The Sales team at Ashley’s was the best. And we found the best quality for the best price. John Arnold our Sales Rep was awesome to work with. He thoroughly explained everything Ashley offered for warranty and helped us pick out a living room set that would last in our stage of life with little kids. Store Manager Laura was nice to meet and very welcoming to customers. It’s been awhile since we’ve owned Ashley furniture in any rooms of our house, but after our most recent experience, it will be the first place we go back to when looking for any furniture pieces!

Way over price for what they offer

DO NOT SHOP HERE IT IS A WASTE OF TIME. READ THE REVIEWS THEY CANNOT DELIVER

Nice furniture and staff. Friendly and helpful.

Michelle at the Woodhaven, Michigan store took care of business today! I went in knowing exactly what I was looking for, and Michelle greeted me and asked if I needed any help. She immediately directed me to the loveseat I had seen weeks before. And as easy as 1,2,3, I paid for the couch and booked delivery for the following week, and I was on my merry little way! First of many transactions with Ashley Furniture!

Kind staff, not pushy.

Will update if I receive a response from any of the higher ups (CEO, VP, Board of Directors,etc) to share with anyone looking to send an email. BBB also submitted. Hi Todd and Team, I hope your Friday is going much better then mine. I have spent multiple weeks and countless hours speaking to your lackluster customer service representatives who have spent countless hours giving contradictory information related to furniture repair. I made a purchase at the Westland, MI store in August 2020 and was advised that my furniture would be delivered by the end of Sept 2020 and the piece of furniture was not delivered until October 2020. Less then 1 year of receiving my furniture, there is a hole in it and I have called, spent pictures and have been sent the wrong replacement piece. After calling and speaking with a great representative Angel I then received the correct replacement piece. I was advised by YOUR customer representative to call and have a craftsman come out to my home for repair now I am being told to self-install the item. Self-install? I do not work for Ashley’s nor any of your vendors that you all contract with to fix/repair furniture. I spoke with Angela on Wednesday of this week who had me wait 40+ minutes to speak with a Service Supervisor because she too agreed advising a customer to self-install sounded absurd. I called Fast Service and they had no work orders received from Ashley’s Furniture for my name, address or telephone number. I called today and was told by Amy that “she would not escalate the matter and hung up on me.” I then called back and spoke with Jesus today who advised he was a supervisor and I am absolutely applaud by the information he was giving, which seemed as though he did not understand the notes or the process you all have in place. I am writing to advise that in addition to writing this email I am also pushing a BBB because I believe Ashley’s is indeed playing the run around game with customers as it comes to placing claims, getting their furniture fix and merely okay with the fact that they have paid for items with their hard earned money that they won’t be able to use for the long term. I have a piece of furniture I purchased from ArtVan 6 years ago and it looks fairly new. This should tell you all something. The business model may have not been the same and thus Art Van is out of business but if Ashley’s continue to mistreat their customers who pays their CEO and higher ups millions of dollars on an annually basis this will be Ashely’s. It goes without saying, I will never spend a dollar at Ashley’s again and I should have listened to all the reviews prior to making my purchase. I am officially 1 and done.

Good furniture

Judging by my experience so far, I wouldn’t suggest wasting your time with these people. They have told me when to expect my couch multiple times. I have had to confirm delivery dates with them by text, email, and even over the phone day of. I’ve taken off of work and missed out on pay to be available, and then they tell me the delivery dates were only estimates. Or that they accidentally canceled my order. It’s been months after my original “estimate” and I will legit be surprised if I ever get my order. Try somewhere else.

People were friendly, not too pushy. Selection was good and prices were reasonable

Our sales agent was amazing! I walked in kind of knowing what I wanted and the sales agent helped facilitate that and more. She even helped me find an even better dining room table than I was wanting and expecting. Was a very wonderful shopping experience and will shop there again when the need arises!

Awesome customer service, Natalie and Devin made me feel comfortable their expertise on mattresses and recliners were on point, I will definitely be shopping here again

Horrible company. Horrible customer service reps. I miss Art Van. Placing a BBB!

Can take up go one year to get a couch that was advertised. Had to order it.

Great furniture at Ashley Home Furniture. Nice Style and good quality. Sales staff were helpful but not pushy. Purchased a really nice sectional couch.

I purchased a dining room set from Natalie and Cody and they were both AWESOME! Helpful, friendly and knowledgeable. Overall I'm extremely happy with the service I received.

I would give 0 stars if I could. Back in July/August I ordered a roughly $1400 table and chair set. It was delivered a few weeks later and it was damaged. Ok, not ideal but things happen. Today the replacement was delivered. Two men came in to put it together and mentioned that they had never put this particular table together before. They were in my kitchen for an hour swearing and calling Ashley trying to figure it out. They completely destroyed it trying to attach the legs. They drilled all the way through the table top 7 tied. The store did not care and the corporate office did not care The

BUYERS BEWARE! Total nightmare dealing with Ashley Furniture Westland! I ordered couch and loveseat as well as a dining room set. I was told 6-8 week delivery. Beginning of September I was told it was in. They set up a delivery date of Sept. 7th. I waited until afternoon. Called the store - I was told they couldn't find out why it was canceled because there VIP center is closed. This was the 3rd person that told me their main center was closed and couldn't give me a reason why it was closed. I asked to speak to a supervisor and she told me it wasn't coming and that the furniture was still in Chicago. She told me we could scheduled it for the following week and she promised it would be there. I took off work that day. Waited. Received a text in the afternoon on that same day telling me I had to pick another date. Called the store. I was told the furniture was still in Chicago. This happened to me 3 times! They apologized for the couch and love seat backorder and said that the good news is that my dining room set was in. It was going to be delivered 9/25. I waited all Saturday morning. I received a text that afternoon telling me to pick another date for delivery. I called, spoke to a supervisor. She told me the chairs were still in Chicago. She offered to credit me $500. I told her to cancel the order and that I wanted my $390 refund back. She apologized and indicated that the refund would be credited back in my account in 3-5 business days. Yesterday I tried to make a purchase and my debit card declined. Reviewed my checking account and I had 2 charges of $390 ($780 TOTAL) deducted from my checking account. There was absolutely no indication of who the charge was from. Called the bank and they verified it was Ashley Furniture. I had to file a claim which would take about 10 days to get the funds back. I tried calling the store. The phone just rang and rang. FINALLY someone answered, explained the situation and asked to speak to a supervisor. I was told the supervisor was busy. I said I'd wait. I waited. I hung up after waiting 45 minutes. This still hasn't been resolved. I did file the claim through my bank and plan on calling the store again when it opens and I will insist on speaking to a supervisor. Hopefully I won't have to wait 10 days to get my money back. This has been an absolute cluster fck! I am so frustrated! I will say I went to Gardner White and ordered a couch and loveseat. I got it the next day! Kudos to GARDNER WHITE! They were great to work with. Do yourself a favor and save your frustration and DO NOT support Ashley Furniture in Westland. THEY ARE A SCAM!

I placed a large furniture order with Ashley last week. I was told by the representative that placed my order, my furniture was ready to ship. One week and 3 conversations later I find out my order is 6-8 weeks out from even shipping. As soon as I tell the Etta (who I was working with through the chat feature) I’d like a refund she stopped responding. I waited for over 30 minutes. She would start typing and stop without ever responding. Still, no order cancellation, and over an hour of my time was wasted. This company is a nightmare to work with.

Juan and Natalie were both very helpful. No pressure

Great costumer service. We were swiftly helped by Alexis, and she walked us through the process seamlessly. Competitive prices too.

Our salesman Juan Torres (WOODHAVEN STORE) was genuinely wonderful and we typically like the quality of the products we have purchased in the past from the store. That being said, we will never return. We were mocked openly by two female staff members for wearing masks. They made no attempt to hide the fact that they were doing so. In and of itself it was insulting but given the fact that we had just picked up my mother's ashes it was a blow we did not need. We wear masks because we have an autistic daughter who has an autoimmune disease that causes her brain to swell. We have spent many years in and out of hospitals treating her relapses. People should think before they speak and refrain from mocking those who choose to wear the mask. There are reasons that some of us do so and every family's circumstances are different. Kindness people. I'm saddened that we receive this kind of treatment from an otherwise charitable organization. We needed the bed frame to replace a broken one and frankly if we hadn't been so emotionally tired from the events of the past week we would have taken this purchase elsewhere as well.

Curious on if anyone had their issues with their orders resolved from the 206 text number or email address that was given as a reply to all the concerns. I’ve never seen situations handled outside of contacting the direct customer service line… makes me nervous.

Great customer service 😁😁😁

I shared pictures of my purchase in a group of 7 photos 2 weeks ago. I did not share in writing my experience because I wanted it to be fair and objective. The pictures show multiple issues from complete breaks, scratches, and paint finishes that don’t match. I have been calling on this issue since May 2021 with no resolution, it is now September 2021. I wish I could tell you their specific reasons for not doing an exchange, but I can’t. Every call I make to Ashley Home Furniture ends with them telling me that they have put in for the exchange, or they will have a technician come to see if it can be repaired with a set date for appointment, and it always ends with nothing!!!! No Furniture exchange, technicians no showing with missed days of work( 2 vacation days wasted) and when I call to find out what happened, every time but once they couldn’t find my account and have no record of what Has transpired or the pictures of the damage ( I have sent photos 6x to different employees emails)! DO NOT WASTE YOUR TIME OR MONEY!!!!!! The quality is horrible, their quality controller must need glasses, the staff are pleasant but ineffective and have no real authority to resolve issues! I’m stuck in an unbreakable chain of disappointment. 12/07/21. As of this date still no resolution. Just want my money back at this point!!!

In the last FIVE MONTHS since purchasing our couch, I’ve managed to deliver two humans before they’ve been able to deliver my couch. We’ve been rescheduled multiple times, lied to multiple times, and ultimately told the couch probably hasn’t been built (last week we were told it was on a delivery truck). This is beyond supply chain issues - this is just TERRIBLE customer service.

Had a great experience with ordering furniture for kids bedroom. Prices were reasonable, just hoping for it to arrive soon.

Had a very good experience. Took me a while to decide on what I wanted, but they were very helpful. Remembered me each time I checked in, snd explained everything in detail. Can’t wait till it’s delivered!

I will never buy another piece of furniture from Ashley again- not because the experience in store was poor but because of the delivery experience (still no furniture as I write this btw). Our son’s furniture was supposed to arrive on a Thursday. The delivery team showed up BEFORE the time slot when we weren’t home and then left. We called customer service multiple times- apparently they do not have the contact info of the delivery team and cannot call them (which makes zero sense). We were promised they would reschedule Friday if we called back. On Friday they promised they would be out the following Tuesday. It is now the following Tuesday, and we were just told by customer service they don’t even have all the pieces to our son’s set anyway so they can’t be out for another week (and no confirmation was given- just that it will probably be next Tuesday). So my sons original room was taken apart and moved out Wednesday the 1st to be ready for his furniture, and he won’t have his new set until Tuesday the 14th (MAYBE). How is this an acceptable level of customer service? Furthermore, Ashley has NEVER called us to sort out this mess. We have been the ones calling since the original missed appointment trying to reschedule. I will tell everyone I know to never purchase a thing from Ashley. What a let down.

We were assisted by Juan. He was by far the best salesperson we have ever had while purchasing furniture.

I've waited 14 weeks already. was told it will be another 19 weeks for my furniture to come in!!! DO NOT SHOP HERE

Great customer service

Nice store n salesperson was nice

DO NOT BUY from Ashley furniture! I have previous review you read also. it continues! I am still trying to find my dining table! I have chairs (one is junk) but no table. they now tell me that it was delivered, but they have no record of the delivery, then I am told the table was in distribution and would be delivered this Sat. called to get time and am told they have no orders for me. each time I call they want to issue an ER number, I give them the last one and they finding and start the process over again...with no results. this company will steal your money and continuously give you the run around. their customer service people can do absolutely NOTHING to help you! this company is disorganized, uncaring, mismanaged. GO ANY PLACE ELSE FOR YOUR FURNITURE NEEDS OR YOU WILL BE SORRY. it's been month and still no dining set. they can't even find it in their distribution center. check out twitter at hashtag #ashley funiturelies, #ashleyfurnituredistributionsucks

I have been having problems with a delivery. Big problems.

you don’t even wanna know the hell you’ll go through if you order from them. i’m contacting a lawyer and getting a full refund because i’ll be damnned if i ever get stuck with the terrible quality furniture they scam you for. they lied to me for over a year telling me a delivery date and would never show. it took a year and a month to finally get all my furniture which was DAMAGED when i got it. i’m contacting headquarters and washing my hands with them. do yourself a favor and go to gardner white. this place will be your worst experience ever buying furniture they lie about having.

The sales staff will say anything to make a sale. They notify me at 4:00 pm that my delivery for tomorrow is NOT coming and I will have to wait another week!

I got the best attention. Braulio was very sweet, personable and answered every question I had. Made the whole process so easy. Great customer service overall. I’m in love with the pieces I chose. Will definitely be back for more furniture in the future. Thank you!!!

salesman was good price is great the rest is unknown yet to early a little worried about the long wait to get my order

sales process was good. delivery and distribution center is absolutely incompetent. delivery was scheduled for 9am to 12pm. did not happen and no call from Ashley. called and was told there was a problem with the truck. New time was by 7pm. that did not happen. called again, put on hold for 20 min. called the store manager, he never answered his phone! called ashley customer back and did an er order at the distribution center AND I WAS TOLD THE DISTRIBUTION CENTER SAYS IT WAS DELIVERED! IT WAS NOT! they said that they have no pictures and no notes related to the delivery (I know why, they lied). we waited months for this dining set. they delivered the chairs but not the table. 2 chairs needed repair. repair man came out and repaired 1 chair and put a felt pad on the second...it still wobbled. then I get a call saying the repairs were completed and I was satisfied. what a joke, it still wobbles and I told the repairman it was unacceptable. I would no longer recommend Ashley at all. terrible experience.

My experience with Ashley Furniture was excellent. I had shopped there previously and bought a whole houseful of furniture. This time it was for a dining room set. Both times the service was great and the selections of furnishings are not only beautiful but very good quality. I highly recommend Ashley Furniture. You will not be disappointed.

Buyer beware, they will quote you 8 weeks at the store, then after a few weeks, it will change to 16 to 18 weeks. Do not shop here if you need an item urgently.

I tried going to multiple locations but I continue to get a horrible expirence ... I truly miss art van! They told me they couldn't price match their online price and basically told me they would prefer if I bought it myself online. Basically didn't care if I bought it in store with an associate he just said you get free shipping in store but that he suggests me to buy it online since the price is different.

Sales person did an excellent job. He was always around to answer any questions, but we where able to look around on our own.

Beautiful furniture, great location and excellent service! Alyssa and Alexis went above and beyond helping us find living room furniture. Will definitely be back and highly recommend.

Buyer beware. They will quote you 8-12 week delivery dates. Once you reach the 12 week mark they will extend it to 12 more weeks. Oh and they don't tell you about the delay upfront until you waste your valuable time and get ready to pay. Do not shop here your money will be tied up for no reason for 3 to 6 months Their supply chain is a mess and they have no inventory. Unapologetic employees. Customer service hangs up on you. Do not shop here

trash customer service. People hang up on your face paid for a kitchen table in May.. 12 weeks later no table when they quoted August. then they quoted December.. literally 6 months after the purchase. GIANT waste of time being on hold and driving there. Don't waste your time or money, they don't care and blame other departments. I have way better experiences with Gardner White. Ashley Home Store, you guys are hot trash 🔥🗑

I wish if I can give it 0 star i made my order on April i went to the store to find out what's going on I spoke to the manager he promised me that I will get my order as soon as possible after one week I got the bed frame and mattress box but still missing the mattress and the night stand i never had issue like that the worst store ever . Keep your money otherwise you will waist your time and your money .👎👎👎👎👎

Juan was friendly and helpful

This place should get no stars at all. Yes the in store was great. But to get the things you order is a joke. Order a couch and mattress set back in may. Was good with the frist set of delivery date. Now on my 5th set of possible dates of reseveing my order and saying the my couch will not be here tell November...

Nice selection, decent prices.

Great selection of quality home furnishings.

Took a month to reverse the charges on my credit card for a canceled order after several people, including customer service, told me it would be refunded.

Very pleased with the purchase and the help of the salesman to compare quality and price. Would recommend

The salesman Juan and manager Michelle were exceptional and patient. Juan took time and showed us everything in the store, until we were satisfied with our purchase, will recommend your Woodhaven store to family and friends, I was kinda disappointed that with all that we spent, we didn't get some sort of free gift, like a vase. I love the fact that it was a no pressure sale, they just won't try to sell you just anything, great store, great customer service.

Great place to look for new furniture at low prices

I purchased 6 seaters sectional sofa back in March 2021 and I waited 4 months but still I didn't receive the entire set. Everytime when I call the store they tell me different delivery dates. So I finally canceled my order. If they don't have any items in stock than they should atleast tell their customers upfront when they purchase any item. I didn't like their customer service at the Westland, MI store.

Got everything ordered with no issues. Had delivery confirmed and it was cancelled without warning. Had the 2nd delivery confirmed and it was cancelled without warning. Went ahead and cancelled my order since they are not able to deliver on the confirmed dates after having to adjust my schedule to accommodate. Would not recommend.

Mary at Woodhaven store was perfect.. knowledgeable and professional..first shopping experience I enjoyed...and I'm a guy.. THANK U MARY RICK PASIK......

Ordered furniture May 15th. Over $4,000 worth. Had 4 delivery dates now. Now another date of August 5th. So take my money then jerk me around about dates. Never will I shop here again. Also of my stuff isn't shipped by this date. I will be cancelling the whole order. Worst customer service.

Super friendly staff. Clean, nice store with lots of variety. Salesman Braulio was very pleasant

I went to the Woodhaven Michigan store and was assisted by Alexis. She was excellent, very helpful and very polite. I had a good experience here.

The gentleman was very patient and would explain everything in detail when asked, happy to work with him

What a great store with beautiful furniture.

One delay after another delay. If you get a text saying to schedule an appointment for delivery, dont believe it. We're on our 3rd go around (on text messages) and my order keeps getting pushed back. My advise, keep calling the 800 number. Or better yet, go somewhere else.

Beautiful furniture and vibrant staff at the Woodhaven location!! We look forward to coming back for the next room remodel.

Good and friendly service.

I placed an order for a bed and a dresser for my daughter at the Westland, MI store. My initial delivery only included the bed and not the dresser that I ordered. I spent the next three weeks trying to get the missing dresser delivered. It was as if no one believed that I didn’t receive it. Once the dresser was finally delivered (2 hours after the delivery window) the dresser was damaged and I refused it. The delivery for the dresser was rescheduled. I received a notification that they were 10 minutes away from my home. After about 30 minutes, I called and found out they didn’t even have the dresser in the warehouse yet. I then discovered I was being charged interest on my purchase. I was told 0% interest for 12 months during my purchase. I was told to contact the finance company who told me to contact the store. This still isn’t resolved. I’m still unclear how I’m being billed when I don’t even have my full order. My dresser has been scheduled AGAIN for next week. We’ll see how that goes. I’ll never buy here again.

HORRIBLE...DO NOT SHOP HERE. I bought 2 couches, 2 coffee tables and a bedframe and head board. It took them 5 months to deliver. Everytime I called i was on hold for at least 45 mins. I finally got my items 4 months ago and its already falling apart. The coffee table legs are uneven so they wobble The couches are coming apart at the seams and the bedframe just broke. After looking at the broken frame its apparent that they use extremely cheap materials

The selection was incredible, and the salesman Brian was amazing!! The furniture we’re getting is stunning and I can’t wait!! I will definitely be back in the future for furniture!!

We just bought a house, we needed some furniture to fill some rooms, it was the easiest time picking out and purchasing. Very enjoyable experience!!! For sure will go back to get a couple more things that we really liked and will need.

I was able able to get a sofa and dining table/chairs for a good price. Our salesman was helpful without being pushy. He let us walk around and view everything, just checking back with us here and there to see if we decided. Overall a very good experience, the only issue is waiting 8-10 weeks for delivery, but that’s the way it is post COVID-19.

Good service nice salesman Thanks!

Great experience my sales girl Alexis is awesome not to pushy was there for any questions and concerns!! Definitely would go back!

This is a hidden gem in Woodhaven. The furniture is great quality, and there is a large selection to choose from. Juan was super patient with us, no hard sell, and answered all of our questions. Prices were better than we expected, and the quality is superior to other furniture stores we shopped. We will go back the next time we need furniture.

Liars big time they scam people to come and bait while their delivery estimates are not true at all they told me when I bought my couches in June that will late till September and we agreed that this is the maximum estimate time. today after I called to see Any updated they said December 21 I was so surprised so she offered me $120 compensation to not cancel an order of $4k I was really disappointed that they would not talk or call me back that store was in Westland Mi Very bad customer service they try to get u stuck with them DO not buy

I just walked in and got helped by Brian. By far the easiest time ever getting furniture. Brian was very helpful and patient.Very clean store also.

Terrible customer service. After waiting 3 months for our furniture I received a text it was in. We were not able to pick it up for another week so I called them. They said they would hold it. Went to pick it up it wasn't there. They had given it to someone else so we wait some more. Will never shop there again

Very strong sofas

Walked in was not greeted by one person. Looking around, as I just purchased the Rawcliffe but it wouldn’t clear my doorway to enter, so I’m looking to repurchase. When I needed help I asked for it, store sales man in a white coat quickly helped me. As soon as he saw an Indian couple walk in he stopped with me to greet them, go over financing options, and then browsed the store with them. I was left with “check this couch out, go look in the back to the right, and the one in the front right there on the left” he’s saying all this as he’s walking away to help this other couple. Needless to say, I won’t be respending my money at this store. I clearly looked to him as though I wasn’t here to purchase or had money, which is fine!

So disappointed!!! I purchased the warranty for my new sofa only because I knew my grands would be using it. My sofa is about a year and a half old. Got a couple of stains and decided to deal with them per warranty…I thought. After calling several times I was finally able to speak with someone. I was on the phone for about a half hour….went through an interrogation… over two stains. I did not receive an appointment for someone to even come out and look at it. DON’T PURCHASE THE WARRANTY!!!!! Big waste of money!

Alexis K. did a wonderful job in our sale at Woodhaven, MI. It was a seamless transaction with Alexis being very fluid and understanding! Thank you Alexis!

I wasnt sure what I wanted but knew immediately when I saw it. Braulio was awesome and patient. Helped me find everything I wanted from their awesome stock. I was approved for credit and he worked out the totals 2 ways to give me options to fit my life. It was an amazing experience.

Worst furniture store ever

Brian was extremely helpful. His assistance was excellent. We were very pleased with our visit.

Brian was great with getting the items I needed very professional, and polite

Great service let’s you shop without bugging you so you can looks. Will go back very clean store

I was not met at the front door wanting to know my needs. I got to look around at my own pace and check everything out and shop leisurely. When I was ready to talk to a salesperson he was right there. He didn’t put any pressure on me to pick, or buy anything. Very relaxed purchase. Definitely would recommend this store (and salesperson) to my friends, family or whoever!

People were very friendly at Woodhaven mi store. Also very helpful but not pushy

Bought furniture from them recently, waiting very long time for it (three months ) when they showed up they didn’t connect everything right. It fell apart after they left when I went to plug in the lights to it. ( it was a TV unit) and now they won’t do anything about it other than replace it and I would like them to reimburse me and take it back but they won’t . It’s too expensive for something like this to be happening, also worse customer experience and service ever. I will never buy from them again!

Ordered a sectional on March 9th with delivery scheduled during the 2nd week of May to our new house(we moved in on the 1st of May).The delivery got pushed out to first week of June, then the last week of June, then to July and now to September. The communication from Ashley about these delays have been extremely poor. We only got one phone call from the sales representative after the 3rd or 4th delay at which point he mentioned getting back to us with details of compensation for the delay which he never did. customer service agents and sales representatives have been giving mismatching information about delivery dates, compensation for delays etc. Overall, highly dissatisfied with Ashley.

I brought a bed frame in May and it took month for me to get all the frame. I got headboard, footboard and one side of the frame within a week but unprofessional thing about it was out a text message at 2pm that didn't have any dates so I had to call up to the store and the store closed at 5PM to find out it was current day to pick up the frame. I called several times and been hung up on every time I called.I got put on hold for 20 minutes when I finally got someone then every person I talked to had said a week. I called back every week and I went through the same thing. Finally I got someone that did go through with giving my other side of bedframe and I didn't receive no call or text messages saying that I could pick it up until I actually called again.

What a pleasure to browse a furniture store without hoards of salespeople descending upon one!! After several minutes, Michelle did offer her assistance. She was knowledgeable about the products and what factors should be considered for selection. The furniture was mostly contemporary but featured a number of styles and woods and fabrics. Had never been in this store, will definitely return and recommend.

The Ashley furniture experience has been horrible!!! The warranty offered by Montage for our purchases is totally worthless.We filed a claim for a repair in February 2021 and still waiting. Blaming the pandemic seems to be the only answer !!! Please BEWARE!!!!!!!!!

Terrible service. Have been waiting on my couch for over 7 months. Managing team is also very unprofessional. Do not purchase from this company.

Bought my new bedroom furniture at Ashley Laura Virgo and Alexis helped me and they were great. Nice clean store lots of choices

Very nice easy shopping. Tried various beds and found the one perfect for us. Going to be delivered within two weeks. Prices were good, you get what you pay for. I liked the idea of using their mattress covers and able to return in 90 days if we don’t like. Overall good experience.

Very helpful staff! I had a wonderful experience both looking and purchasing furniture because the workers were so helpful. Juan did the best job ever and I would work with him forever!!!

Very professional sales person.took the time to explain what each product was and if it was a good buy

This is the worst store ever they promised me my items will come 4 to 8 weeks the most and they did not come it's been 2 1/2 months and also the price went down for the items and they would not give me the difference back even though they told me they also keep sending me emails telling me the items are coming on a certain date and I called them and they say they're not worst store ever I will never ever shop here again if there was zero stars I would give them zero I am going to tell everybody about the store how bad it is and I will never Recommend it to everybody and the customer service is terrible they just don't wanna make their customers happy never again

Great service by Assistant manager Jessica

Michelle at Woodhaven MI store really worked to find us every thing we were looking for. Will definitely shop there again!

I’ve been to this location in Woodhaven twice and it has been the most pleasant experience I’ve had at a furniture store

First time there...what a beautiful store!! Alexis was the Associate that helped me lovely gal,very personable.Enjoyed working with her. Wonderful experience..got exactly what I wanted and at a great price too! I'll be back for sure for any future purchases. UPDATE: Been a week since placing my order and have a delivery date already for June 11th..I'm thrilled.Lets hope all goes well.

Didn't find what I was looking for but would go back and try again if I needed something

the staff was very helpful And Attentive and went the extra mile to make sure the I was pleased

Went to Ashley Furniture looking for a bed frame, we found one that we really liked. The sales rep was very friendly and not over baring stalking us around the store. She was there when we needed answers to our questions and gave us room and freedom to look at the items. The store was clean and well maintained and they hd a wide variety of items. Only downside is the wait time for items but that is circumstantial due to the current market. Update: 8/17/2021 So after waiting a few months for the bed frame we purchased we just found out that it has been discontinued and cannot be delivered. And the store has no more king size bed frames in stock. So we waited months for this bed frame and received no updates in regards to the status until we hounded them for answers. Wasting my time and offering no solutions to the problem is why my review went from 5 stars to 1. And now I have an ashley furniture credit card to a store I’ll NEVER do business with again 🤦‍♂️.

The sales staff at the Westland Michigan location was helpful. But our experience since has been a total nightmare. On Tuesday we were delivered 1/2 of a Temperpedic adjustable split-king mattress set. While trying to resolve the issue, my husband was hung up on by their delivery department and the store manager has failed to return his call 2 days in a row. The social media department is filing some kind of “ticket” to the Regional Management staff, that we can’t expect resolution on for “48 business hours.” We literally spent $10,000 on a new bedroom set, so that now either my husband or I have to sleep on the couch, until SOMEONE decides to address our issues. Spend your money with a company that resolves issues instead of hiding from them, by putting countless layers of hourly and commissioned staff in place without the resources to resolve problems!

Overall had a very terrible experience, the sales team was fine its everything else that occurred after. We bought a bedroom furniture set from them, first issue was they told us to pickup the furniture via text at the depot, we show up and the furniture wasnt actually ready, so we wasted gas getting out there and customer support was not very friendly or helpful, we decided to pay for delivery and THIS was the biggest issue. The delivery team installed the bedframe wrong in multiple ways, drawers squeaked and the foundation platform was loose and sliding out of place. The smallest dresser was chipped at the bottom and the crew installed it and quickly left. We then called customer support about this and they had the audacity to tell my girlfriend she should've made sure they installed it correctly... like my girlfriend is supposed to know that. Isn't professional delivery and installation what we payed for? It gets worse unfortunately, they then told us yesterday they were delivering it Thursday and my girlfriend got a call Wednesday morning saying they'd be here today. AND they had the wrong address and told my girlfriend to go to that address when they get there and have them follow her to our house... while the furniture itself is high quality, don't expect any bit of decent customer support if you have any issues. Also expect the delivery and installation crew to have no idea what they are doing... Literally no professionalism.

I purchased furniture August 9,2020. After several delays they delivered the wrong set two different sofas ans refused to take the items with them. they damaged, my new floors and I am now 8 months from that date still without my refund and furniture. This establishment is horrible and they customer servicenis a joke. They make tickets to resolve issues that resolve nothing. This was my absolute worst furniture buying experience!

Honestly some of the worst customer service imaginable. I paid 2k for a table there back in March, it was advertised as immediate delivery available. I paid for it. Get told that it will be 4 weeks for delivery. Tell them thats not even close to immediate and I took their sign down for them. Fastforward to 2 weeks ago, got a text asking for delivery dates, I select one. Just now got an email that gave me a different delivery date than the one I chose. Called customer service and was told that since I replied to their text a couple hours after they sent it that it was considered a late reply and didn't count. I was never notified of this. They tell me the next available date is in yet another 2 weeks. They can't even give me a time that it will be delivered. Asked to speak to a supervisor, was told they will call me back. Honestly this is pathetic. I've worked in the service industry all my life, I really don't know how this business could possibly remain open with this service. Ill never step foot in an ashleys store again.

DO NOT I REPAET DO NOT SHOP WITH THEM !!! This is the worst customer experience of my life I’ve been waiting on my order for 7 months now !!! They always call and reschedule!!!!!! And from the jump they sold us the wrong peace of furniture in the beginning and they told us we couldn’t return it or get anytype of refund even thoe we told the delivery drivers that it was the wrong peace but they said they couldn’t take it back . So we were forced to get the other half of a couch that we didn’t even want in the first place ( because we didn’t want just a seat sitting in the middle of our living room ) and now we have been waiting on that peace for 3 months and the other one took 4 months . So in total we’ve waited 7 months for furniture

worst customer service ever. they delivered our loveseat and did not install the legs I've been trying to get them installed ever since and keep getting the run around. GO ANYWERE ELSE!!!

I had an appointment today this was a no-show. I paid someone to move my bed and sofa out of the house. Now I have nowhere to sleep. And was told via phone call it's unknown when the items will be delivered I was instructed to call tomorrow 😡

The worst customer service you could imagine I had the wrong table delivered after spending hours in the store trying to order my table I was waiting a month to get that I was only supposed to wait a week then they came and picked up the wrong table and never got back with me until I called them the fallowing Monday the delivery person was rude when it was there mistake then I was told I had to wait two more weeks the said they would credit my account for delivery witch was not done and give a a 100 gift card that I have not seen and still waiting on a manager to call me back just terrible experience

Very pleasant experience. No pressure. Able to explore the floor until we were ready to make our selection.

very friendly staff. I dealt with alexis kott who was very knowledgeable and friendly nice to meet people like this. this was at woodhaven store

Very helpful & insightful. Shopped around different furniture stores and always found myself returning to Ashley. Mary in Woodhaven was very knowledgeable about any questions I had.

Do not do business with this store. They will screw up your order, won’t even accommodate for their mix up and then tell you a delivery date 2 weeks late cause of their sales associate taking the wrong phone number.

Westland store employee Brandon provided us with really poor customer service. He never phoned us to tell us when our furniture would be in. He told us the longest delivery would take was 8 weeks. He did not reach out to us for an update or anything. I don’t know what the furniture is like but the experience was awful. I will never shop at Ashley furniture again. It’s been two months we still don’t have our furniture. Customer service is everything!!! It’s not ok for people to spend their money and still have nothing to show for it

This store is very clean and well organized. I enjoy browsing their new furniture and love how my new sectional looks in my home.

Always a fast easy process, plus the prices are pretty good compared to some of the other ones nearby. Will definitely come back for anything else we may need.

I was happy with our purchase until our scheduled delivery date was cancelled the day before. Now we have no couch and a future delivery date that, frankly, I’ll be shocked if they make. We were fine with the initial wait, but absolutely not okay with the last-minute cancellation.

loved how nice and respectful they treated my family and I highly recommend

If you want great furniture with knowledgeable sales people look no further. At Ashley Furniture, you really get what you pay for. I had a great experience at the Woodhaven store. Mary was very helpful and put all my questions and concerns to rest. Also, she wasn’t pushy and made the whole process enjoyable. What an amazing store! It’s filled with a lot of quality furniture! Thank you!

Everybody was in such a great mood! Very friendly and straight forward as well. Arifa was AWESOME! she informative and not pushy at all which made the purchase easy and without any second guessing. Will probably go back this location because every time we shop they were very professional and genuine. Thanks Arifa and everyone at the Ashley Furniture family!!!!

Terrible experience after purchase, at first we were told we will receive our delivery in 16 weeks and we understood things are getting delayed due to COVID and that's fine. Finally, we got an email saying we are receiving our furniture after few months and 1st delivery came with 1/3rd of our order. We received sectional with missing cushions and throw pillows and didn't receive right bed set, so we had to send that back. After multiple calls and hours of waiting on hold - we got another delivery scheduled next week. It gets even better 2nd time: we received headboard and rails for our bed but missing footboard . Yayyy right !! So, obviously we refused to take our order and sent that 2nd delivery back. Now, back to the wonderful phone calls to customer service begins - in order to get the missing cushions for our sectional - I needed to provide serial numbers which are located underneath the sofa and after an hour wait - they cannot even find serial numbers in their amazing technology they use to lookup... Moreover, they come back and asked me that I should pay for missing pillows for them to order. At this point , I am like beyond frustrated. How can someone ask customers to pay for missing items from the original delivery ???? Absolutely worst furniture store and customer experience that I ever had to face and wouldn't recommend them to even my worst enemy. Update :04/12 - After multiple calls to the store and guest response team, now we are scheduled for a redeliver of missing items on 20th( including cushions and throw pillows) . But, I am not confident at this point that I will receive all missing items. Fingers crossed!! Update on 4/19: So, for the fourth time now the delivery is postponed and rescheduled for may 13th.. seriously people stay away from this business. A bunch of liars running a sketchy business. I wonder what's their customer retention rate is. Would be surprised if it's more than 1 percent .. Update on 5/7: Still no missing parts for our sectional and the dates keep getting postponed. Nobody communicates when things get postponed unless we reach out 3 or 4 times to customer care. Maybe I will get my items next year by this time...

they had what i wanted. even delay in delivery because of covid. My fault I should have ordered earlier

This was my first time going to Ashley HomeStore in Woodhaven and it was such a great experience! I went in with thoughts of just seeing what was in store and I ended up purchasing a new queen bed! (I was long overdue lol) Michelle the sales associate was such a tremendous help! As i was just browsing i asked about the various mattresses and she explained all the various types. She was so kind and helpful I saw one queen mattress that was on clearance that i liked. Long story short i left and came back and got the bed. She even helped with me getting transport for it because it was big. After i paid for it and came back to pick it up Michelle and John who I think was the manager wrapped up the mattress and John helped me get it onto the flatbed of the truck. Awesome service i will definitely be looking to make more purchases from here in the future! Satisfied customer!

The team at our Woodhaven Ashley’s has always been helpful over the years as we’ve purchased different pieces of furniture - from living and dining room sets, desks, new mattresses and all the accessories. Thanks again to Mary and the team for taking care of us today.

My sales associate was extremely helpful and would recommend the Woodhaven store.

My wife and I felt very welcome. The store is super clean and inviting. I would definitely be coming back for furniture in the future! Super happy with my purchase! Best furniture store around!

Worked with Michelle P. She was very helpful and sweet. Did not bother us or push us into buying anything. Made sure we got a good deal on everything we ordered. We went 4 other stores that werent Ashley and were thrown into a frenzy of employees constantly asking if we needed help. It was nice to not feel overwhelmed by salesman asking a ton of questions. However, the first couch I received was broken and took months to get a replacement sorted out. 2 different repair men came out to try and fix it but eventually decided they couldnt. All in all it took about 6 months to receive the couch.

Just looking for a table set. Didn't see one there i liked

My wife and I went in to look for new furniture and were warmly greeted by Sandi. She and other associates of hers helped us with the purchase of new living room furniture. Truly a great experience.

I purchased a power reclining sofa and love seat combination as well as an end table today. I will follow up on my review once the items are received. The sales rep was very personable and knowledgeable with regards to the items that I purchased. I was told it is a possibility that I will receive the furniture by May.

You have lovely furniture.

After the fall of Art Van I was scared I wouldn't find another furniture store but I'm glad to see I was mistaken. Kiki, not sure I'm spelling it right.was super helpful very nice and an absolute pleasure to work with. Not just that he was a genuine person. We talked he got to know the situation and happily helped. Their selection is very good and even more online which you can paruse in store via large kiosks.

Me and my wife's first time in the store and looking for an important item, a new sectional for our new house ,we went to 6 furniture stores and ended up back there to buy one. They have decent prices, good quality furniture and all sorts of colors and styles we are excited about our purchase!!!

I will never shop at an Ashley Home Furniture location again. The staff in the store was very friendly and helpful, but extremely deceptive in how they conduct business. I ordered an item and was given a GUARANTEED date in which it would be ready. 5 months later they have pushed back that date 7 times, with no hope of an actual delivery any time soon. I am extremely fortunate that this is not an essential item for my home, because I would have had to either find or temporary replacement or go without for nearly half a year (and counting). Based on so many other reviews, the sales staff is taking of advantage of customer’s trust by taking money for items that they know fully well will not be available to them for a very long time. I have never been offered any sort of compensation for the time and inconvenience of paying money for a good that they are withholding from me. Buyers beware.

Amazing staff, very knowledgeable above and beyond

Rude salesman

Nick the sales associate was very friendly, did not hover, gave me plenty of time and space. He never appeared frustrated by my constant questions and mind changes. The store is nicely laid out and I was shocked at how low my bill was.

Awsome place

A little difficult to navigate the store. Everything is organized by design type ie traditional or contemporary vs bedrooms or couches.

We visited Ashley furniture in Woodhaven today and was Assistant by miss Alexis. She was very knowledgeable and helped in making the correct decision on our mattress purchase. As well as her suggestion on a new bedroom set. We purchased all that she suggested and we were very impressed with her knowledge on the new arrival that she showed us for the bedroom set. She made our purchase easy and affordable.

Terrible customer service! When you buy a product you are stuck with it. They will not return, exchange, or even care for your purchase. Be very certain with the items you purchase because their customer service and their policy is ridiculous. I purchased a couch and it broke TWICE and they fixed it TWICE and now that we are on the third issue they decide to no longer help me or care to guide me with next steps. They also do not call back nor email back when you are in need of help. I wish I was able to give this NO stars.

Walk through the store service sucks

Hands down the best quality of furniture. We loved our sale lady she was so nice and helpful. We will definitely recommend to all our family and friends.

What a wonderful store! The staff was friendly, knowledgeable and very helpful in answering my questions at the Woodhaven location. I ordered a sectional and will be back to furnish the rest of my new home. So many choices and such great quality furniture. I am very impressed with Ashley.

Terrible delivery schedule took me 6 months to get my furniture

I agree with all the negative reviews here. Luckily I walked out before I bought anything.The price kept changing as did the information. I went to Mattress Firm and got a much better deal plus their delivery charge was 100 dollars less. I recommend them highly if you are looking for a mattress. I would not do business here. Lesson learned.

I purchased a headboard/footboard/ rails from the store and I took a while to put the bed together due to work schedule. I discovered that the pieces were missing. I called the lady put me on hold for 45 min and hung up. I called back the lady was non caring and paid me very little respect. Now I am going into the store to find out what happened to the bed or I expect a complete refund. I will never shop here again at all.

I went in to just look around and was surprised by the selection and the quality of their furniture. Almost everything I wanted to see from the website was on display. I’m pretty sure I first dealt with Alyson or Alicia, she was wonderful. She showed me several options, made suggestions based on my floor and wall color, and was very knowledgeable. I told her I was going to continue looking, I like to do my own thing, in the interim she had a customer come to pick up their order. She immediately had her co-worker Brenda (maybe) assist me. Everything was smooth and it was such an awesome experience. They have come a long way from the suit and tie what can I get you to buy days. I was very pleased. Thanks again!

Michelle from taylor store was great and patient with us making our decision and did not try tu rush us into our purchase. Will be shopping there in the future.

if your getting it delivered don't waste your time.... they damaged my furniture bthatbi waited 3 months to get. it was supposed to be delivered dec 14 finally got delivered Jan 7th. the delivery people almost broke my new big screen as the jammed my new couch through the door..... store was great getting another ordered and trying to get it taken care of..... I work till 5 every day and the delivery service changed the date without telling me..... the text said sat, min, or Tues.... I picked sat on Friday got confirmation that said monday(Jan 15).... called them asking what happened and the rude woman for delivery said she would note that I won't be there till 5 then when I went into the store to complain the store manager saw she moved it to this Wednesday the 24th..... got confirmation this morning saying furniture nwould be there between 11 and 2pm Wednesday, when I clicked the link to reschedule.... got and automated message nsaying to call back during business hours. store was great I do recommend them.... but not the delivery service

Was a pleasure working with Brian at the Woodhaven store. We were just planning on browsing to possibly replace a living room set. Ended up leaving with a new living room set and Tempur-pedic bed after his mattress demonstration. Looking forward to receive our new furniture.

Excellent experience. Quick and easy, no pressure. Good prices!!

I worked with Alexis and she was great, super helpful. She worked with me to get the best prices/sales available for what I was wanting. Great selection in store. Ordered a bedroom set and mattress that I’m very happy with.

I’ve been too a million stores twice lol over the last couple of weeks, and I haven’t seen anything I fell in love with until here! The staff was awesome and I got everything I needed and I’m still going back to get other pieces.. plus the prices for the quality was great!

Was looking for a new living room set and was so happy to meet Alexis! She was so sweet and took her time to make sure I got what I wanted!

Brian and Nick we great without McGinnis for the

Alexis was very helpful and knowledgeable about every question we had, very kind and friendly. We can't wait to receive our new furniture

I will never shop at Ashley again! Ordered a sectional back in mid September that was scheduled to be delivered December 12th. The salesperson was kind, but seemed like she didn't totally know what she was doing. She almost overcharged us which I had to point out. Then our street was spelled incorrectly on the sales order. Anyway delivery date came and went with no communication whatsoever. A week after that, I finally decided to call and check the status. The lady I spoke to on the phone was not very helpful/friendly. She said they only had one piece of it and the rest they wouldn't have until the last week of February tentatively. My only options were to keep waiting, go back to the store and reselect (ha!), or just get a refund. I'm sure in another week or so (the end of February), there will still be no communication and my delivery date will get pushed further back which means I'll be requesting a full refund. Meanwhile, my parents went to Gardner White and got their furniture delivered same day.

Ordered a sectional and a few tables mid-November 2020. I KNEW orders were behind and so I expected months of waiting. So I called today 12 Feb 2021 to ask how my order looked for the 16 Feb 2021 delivery. Apparently, the tables aren't even able to be found so she said she really has no idea what to do about those, "They must be on back order I guess". So she predicts that to be closer to April 2021. Based on what? I have no idea. However, I was told my sectional pieces should be coming in their warehouse soon so if I want my sectional, I have to call them within 24-48 hrs of the sofa arriving in their wearhouse so I can try and get. Absolutely horrible. Avoid this store at any cost. They're working commission and will tell you anything you need to hear.

Frustrated is an understatement. I recommend finding somewhere else to shop for your furniture needs. We waited 6 months just to be told Ashley’s doesn’t deliver to our desired destination, which would have been nice to know before they took our payment. We have yet to hear back from Ashley’s about our regretful experience and are still impatiently waiting for our refund. I have never experienced such terrible customer service.

We had a wonderful experience working with Brian. He was a great help & made our time at the store quick and easy! We will definitely be back for future purchases. Thank you, Brian!

Ashley furniture is the worst experience I have ever dealt with. After receiving my loveseat I April the mechanicals didn't work properly, their was a transformer in the middle console which I told them about. They don't send anyone out and just do exchanges. That's mind boggling in itself. This is where the fun starts. I was given 7 different dates for the exchange of which, obviously, nothing happened or call. I moved furniture so they could make the exchange. The number 8th date I even had a time. I find the day of the delivery it was been rescheduled for another week. I call customer, who is in Texas and was told I'm not listening. No reason just that my day has been changed again. Do not use Ashley furniture. They have no clue how to keep customers happy and satisfied. I do not recommend and have cancelled the sale since I put their credit card into arbitrartion. They now are trying to have me pay a delivery charge for a defective item. The store itself will not even talk to me. I'm filing small case paperwork this week. This is just mindboggling Since the delivery charge is nonrefundable by contract I have to pay but something to think about. Why is that written into the contract....could it be they sell so much defective furniture they had to cover costs? Is that possible? Something to think about. Buyer beware

Found my chair get it on the 19

I gone to Ashley bcz I m looking for bedroom dresser and spine to k e guy and explained everything what I m looking for he said he is gonna help me out and gone in the back and I waited for 10to 15 minutes even other people who work there were walking around me and looking at me but never asked if I need help they r very unprofessional they don’t care

Very professional and Alexis was awesome. Bought a new dining table.

Ashley's made it so simple and easy to buy a new mattress. Very knowledgeable about products. All of our furniture is from their and we have not had any problems! It’s our go to place for house furniture!

Great place seems like they have quality furniture, very helpful sales team with no pressure. I will definitely be back.

This store was awesome and Brian was very helpful!

First of all, they screen any reviews you place directly on the website products and simply do not post the bad reviews. I posted about a problem we were having with our new furniture and they simply did not allow it to be posted. Next I contacted customer service to get the problem addressed. It is always at least a 15 minute hold time to get to talk to a human (whether it is just to check on shipping or to discuss a problem). I was told I would receive a call in 24-48 hours to set up an appointment to have someone come look at the problem and we are at day 4 with no phone call received. I'm glad we did not buy the additional warranty if this is how they are going to treat customers. Update 11/30/2020: emailed customer service, have now placed 3 phone calls and still no progress on resolution. Reducing to one star and would give you zero if I could. Update 12/8/2020: Still have not received any phone calls to schedule the service appointment. Update 1/10/2021: Zero contact from anyone regarding my issue since last update Update 1/29/2021: Emailed again, still no response or contact from this company. 2/2/2021: Received email asking for picture of problem. Sent video of problem since it has to do with movement and sound. Was told they are looking into it and would get back to me. 3/17/2021: Still no response or progress. Chair is driving us nuts.

The biggest problem I have with Ashley HomeStore is they allow Acceptance Now to take care of their customers and if you read their reviews you will notice that they are nothing but a scam, unfortunately I read the reviews after I already financed through them and Ashley Home store said they have nothing to do with Acceptance Now, which is crooked because they lost me as a customer and I'm sure a lot of other people.

I went to the store yesterday and they were extremely helpful and pleasant. I will have my items soon, looking forward to receiving them

We went to the woodhaven store today and purchased a sectional. We had Brian help us . He was very polite and helped us with everything we needed. Definitely recommend asking for him.

Purchased a sofa from Alexis in the Woodhaven Ashley Home store was an excellent experience. She is very knowledgeable and if you want an easy shopping experience ask for her. Will definitely purchase from her again.

Looked around for awhile to find dining furniture that was both sturdy & affordable & Ashley furniture came out above others

We just bought our first home! Now we had the process of trying to add furniture....overwhelming, but so exciting at the same time!! Our sales agent was Alexis in Woodhaven, MI. She was as sweet and patient as could be! She didn’t rush us or pressure us, but she was always there for answers and advice! We couldn’t be happier or more excited about the purchase of our complete bedroom set that is BEAUTIFUL and affordable! We are so excited to go back for our living room furniture! There are so many options that are stylish and budget friendly... I’m so happy we found this store!

Second big purchase from Ashley. Not the most affordable furniture store compared to others, but you see that in the quality of the items available. Definitely will return for more acquisitions. Visited the Woodhaven store, great staff and won't pressure you into buying something that you don't want.

Found a nice bed, chest and nightstand. Michelle was very helpful. Even price matched the nighstand that I found online cheaper. Decent delivery date given as well.

Had what i was looking for, in and out in less than a half hour. Perfect

Ashley store is a great place to shop,and they have great guest service, and they are very informative and the selection is amazing and they deliver quickly!

Great selection and great service.

We knew the salesperson, however the remaining salespersons on the floor were very nice. The store is clean and organized. Would shop here again. Hopefully merchandise arrives in a timely manner with COVID going on.

Brian was super friendly and made sure we got the best deal possible! He was not overbearing and super helpful. He gave us information on the products that we were buying, and didn’t try to sway our decision to more expensive products. We are exciting to receive our furniture in the upcoming weeks!

Brian at the Woodhaven store was very helpful. Would definitely shop there again.

Our salesman was great! No pressure sales made it easy to shop. We got some great stuff and can't wait to take delivery.

I was greeted upon entering and treated very well throughout my visit. I had picked the sleeper sofa I wanted online so I was there to get more info and order my sleeper sofa. I have been online shopping for 2 weeks and Ashley is the only place with 8" memory foam mattresses. We all know how uncomfortable a sleeper sofa with a thin innerspring mattress is. I got all the info I needed, ordered it and my entire transaction was complete in less than 30 minutes. You can't beat that.

Mary was very helpful.

Ordered on September 7th and keep getting the run around with customer service. Was told 8-12 weeks MAX for delivery, it's been 20 weeks and still no furniture in sight. Unacceptable. Everytime I call customer service I get a different answer. The worst is when the rep left me sitting on the phone in silence for 5 minutes then just disconnected the call. Who does that? Everyday that goes by is another day added to my expected delivery date. I want my furniture or a refund. We have been patient and kind with everyone we have spoken to, but I can't pay for something that I can't even get a straight answer on if or when I will receive it.

Purchased a mattress back in November of 2020. Was out of stock and delivery date kept getting pushed back. Understandable as I know there are delays due to Covid. We cancelled the order. It has been over 2 weeks and still no refund after calling daily. Will not shop at an Ashley Furniture store again.

Seemed unorganized & not very educated on the sectional we were interested in. Was very friendly though.

Absolutely fell in love with the furniture. After visiting several stores we found the living room set of our dreams at the Woodhaven Store. Our sales woman was very helpful and patient. Showed us everything that we would be interested in and clarified any questions we had. We will definitely be going back for our new bedroom set also. Love this store.

Beautiful Furniture ok Pricing but the waiting time was 3 months. :(

Woodhaven store very good 👍 services

Quality,no better than value city,sales lady tried.

Brian was helpful during the visit and purchase. (Woodhaven store) There was some confusion about delivery and I needed some follow up from the store, I left him a message on his cell (which is listed on his business card). Needless to say, NOT professional response via text. He could have been polite about it, added a number to call, etc. I should have cancelled the order and reorder with another sales person whom deserved the sale.

Well built furniture and good staff

very nice people. knowledgeable

This would’ve been our first time purchasing furniture from Ashley due to the COVID-19 we will be unable to get our items we ordered in a timely manner but it is what it is for now but on the customer side aspect it was extremely well they explained the delay and the furniture upfront they were able to explain the pricing. Nick Esparza Was our sales person

Great customer service and furniture.

I walk d around the store over 15 mins without anyone greeting me, if I could give the NO STARS I would. When I spoke to the manager regarding the fact that I wasn’t approached she made up an excuse and showed very little empathy regarding my issue, and she was starting to get combative.

I was very excited to go to Ashley Homes stores because I have heard good things. I have been calling for days to get an appointment (not including the recent holidays) I have also called multiple departments to get through to someone. But I have yet to get an answer after sitting on the line forever. Good luck getting an appt during COVID.

My family went in to look for a new couch. Brian greeted us, pointed us in the right direction, and let us look without the high pressure of someone the other furniture stores that we have visited in the past. When we had questions he was quick to answer and make recommendations based on what we were actually looking for, not the most expensive product. We left very satisfied customers, and will be going back to see Brian for all of our furniture needs.