Ashley Store Woodhaven, MI

Paul was fantastic and helped me find everything I needed to working in my room with my measurements and helped me with color configurations. Very patient!

Went to purchase a new mattress, frame and bedroom set. The salesman was nice as first, said he was the manager, Juan. The mattress was able to be delivered that week, but we had to wait several more weeks for the rest. The mattress delivery was almost 2 hours late past their delivery window. During the week of delivery for the rest of the items they had me confirm my delivery 4 different ways/times, which I did. Then the night before delivery they called me at 6pm and said part of my order was not in and would take another week for that item. I was not happy because I can't keep taking time off work for these deliveries. I asked for a specific time for the other item they said the didn't do that. I said I confirmed several different times including today about tomorrows delivery why are they just calling me now saying my dresser is not in?? No answer. I was irritated but kept the next day delivery and set up a different date for the dresser. An hour later I get an email stating my entire order was cancelled for delivery tomorrow and all scheduled for a different date then we discussed, which I was not available for!! Now I have a day off tomorrow with no delivery?!?! It's 7pm at night no one is answering. We even call our salesman, he ghosts us!!! No one calls us back. They keep asking for confirmation for the 3rd Date they scheduled without our consent, we do not confirm and keep asking for a supervisor to speak to. No one can get us a supervisor, still ghosted from the sales man too. They attempt to deliver our furniture for a date the set up and we never confirmed, no one was home, we never set that day up. Two weeks later they call us daily to set up a delivery date, we keep telling them our situation and state we are not interested in setting up a new date until we talk to a supervisor. No one ever knows what we are talking?!!. This has been over a month of hell. Why is nothing in the " notes or recorded for customer service" as they always state so we can get the help we need. Absolutely the worst customer service all the way around.

Great knowledgeable sales people. Lots of styles of furniture and accessories. Sits back off the road a bit, drove by it twice.

I just want to make clear that the experience I had in the actual store with Juan was great. Sadly the rest of the below experience was not. I'm here to express my extreme dissatisfaction with the delivery experience associated with my recent Ashley Furniture purchase. To begin, I was given a delivery window of 8:00 AM to 11:30 AM, which was not honored. The delivery team arrived before 8:00 AM, forcing my mother to rush to my apartment on short notice. Thankfully, she arrived just in time, as the delivery team was already waiting outside. This alone reflects a lack of basic scheduling accuracy and respect for customers’ time. However, the situation worsened significantly once the delivery began. The delivery personnel entered my apartment wearing filthy shoes, despite recent snow, mud, and salt from inclement weather. I find it astonishing that a furniture company of your size does not provide shoe covers or enforce basic protective protocols when entering customers’ homes. As a result, my carpet was visibly stained, and even more upsetting, my brand-new ivory sofa was soiled during delivery. This sofa cost me over $1,000, and instead of enjoying it in pristine condition, I was left with stains the moment it was unboxed. While I was informed that a technician can be sent to clean the damage, that is beside the point. No customer should ever have to schedule repairs or cleaning for a product that is minutes old due to carelessness. This was my first purchase with Ashley Furniture, and unfortunately, this experience has completely overshadowed what should have been an exciting moment. Paying hundreds of dollars for delivery should ensure professionalism, cleanliness, and respect for the customer’s home — none of which were demonstrated. I am extremely disappointed and expect this matter to be addressed appropriately. At minimum, I expect compensation for the delivery fee and formal acknowledgment of the unacceptable handling of my home and furniture. For any future customers, save your extra money and pick the item yourself. This was so not worth it.

Updated below..Was a very pleasant visit, no pressure applied at all. Juan the store manager was very informative and answered my questions and was able to address my concerns. Took time to explain everything. Also it was a quick painless checkout!! Again no pressure or guilt was added. Loved the experience. I sure hope it doesn't come damaged cause I didn't read the other reviews before I purchased. Id rather have a rough buying process instead of a bad delivery damaged no help after. I'll update after Friday when delivered! Update: they delayed my furniture a full week.....a full week. Supposed to be here tomorrow I'll update the delivery process tomorrow 1/21/26

They have great products but they don't offer free delivery so I went to Gardner White.

Im changing my review to 1 star because I purchased furniture on Monday 1/5 to be delivered on Friday 1/9. I was told it was in stock and now I'm being told it's on back order and I won't get it until the end of the month. Jude was great to start with but when i had a problem he wouldn't even return my phone calls. Unacceptable, beware of Ashley furniture

We had a great experience. Juan took care of us and gave us an incredible deal.This was the 4-5th store we were at and had sat on over 100 recliners at all the stores. After introducing himself and asking us what we were looking for he gave us time take a look around.He came back to us after seeing we looked defeated lol and he went over again what we were looking for. He said I know exactly what you want , follow me. He lead us to the absolute perfect recliner and that’s the one we ended up buying.He has a great ,friendly personable personality while still being professional.Exceptional, high-level service and would recommend him and this Ashley store to everyone I know 💯

My experience with Ashley Furniture initially was fantastic but quickly turned badly when I had a new furniture piece arrive with damage and after weeks of back and forth a technician came out and made it worse. I was offered to exchange the item again after back and forth. No one in the company are on the same page which includes sales managers and customer service department. I just know I shouldn't have to learn how to do your job if I'm the customer who is spending her money and expecting good customer service. I am ever so hesitant to shop at Ashley Furniture store again but without a doubt will NOT refer friends and family to shop at Ashley's. It was very very disappointing and stressful.

Jude , my salesperson was so very helpful and very professional. He was accommodating and spent so much time making sure I found just what I wanted. Highly recommend going to Ashley furniture.

Juan Linares was the greatest. No pressure. Knew his product. We went to another store but we trusted Juan and went back to him. Very professional.

Told I would receive bed frame on 12-30. Received call that item is now on back order until at least 1-13. I ordered the frame on 12/13 in store. I’m not waiting over a month for delivery when I don’t even know if I’ll actually get the product then. I called and was put on hold for 40 minutes to be told they can’t cancel the order and someone else will call me in 2 business days. Avoid this store at all cost horrible customer service.

So far everything was great. Just waiting till January for it to be delivered

My sales associate was awesome , had a few issues with delivery but in the end it all worked out fine. I have 2 more pieces coming and look forward to it

Ashley is absolutely the best!!

The sales clerk was not honest, I have called multiple times to discuss my issues with no return call. This was not a great experience, I do love my recliner however. If I ever receive my table I will review it as well

Friendly customer service haven’t had my delivery yet but it will deliver soon

Great service, no pressure from the staff for up selling, but educated us on all of our options.

In store rep was fine, customer service after purchase is horrendous! Avoid purchasing from this company. Table was delivered and put together. A couple of days later I noticed the installer damaged the underside of the table, as the leaf left a small gap, which can't close due to the damage. Contacted customer service multiple times within the 3 business day window on the agreement, passed around a couple of times, sent an email of the damage as requested and never heard anything back, even after following up.

I would not buy another piece of furniture from there if it was the last store around. Purchased a loveseat about 4.5 years ago along with the 5 year warranty. Loveseat is now sagging under the webbing. Called the warranty company and they said it was the frame, it is not the frame. Went to the store to see if they could steer us in the right direction and Juan was RUDE!! I asked if I could show him what was happening and he said he did not want to waste my time or his. He proceeded to talk about how the warranty company was different, we should call a different number, and all they do is sell the furniture. After he talked for about 15 minutes he asked exactly what was wrong, what a laugh. I tried to tell you when we walked in but it was clearly a waste of his time. Called the number he provided and was told, sorry but you have to repair it yourself nothing is covered. I am in the market for a sectional and a full dining set to seat 8 to 10 people. I will NOT be buying it from Ashley and I wouldn't recommend them to anyone. For 600.00 it should last for more than 4.5 years. There are no children in the home so the loveseat is certainly not being misused by being jumped on. Off to Lazy Boy where I know they warranty and take care of their customers, bought two recliners from them with ZERO issues. UPDATE: Called the below number which took us directly back to the people we already talked to, what a waste of time. In the product book which shows 5 year limited warranty it states, Spring and Webbed Seating System, "The metal spring systems are generally, sinuous, wire seat springs, and where applicable, back springs. The Webbed Seating System is the webbing used to support the Seating area." 5 year limited warranty, 1 year labor. 4.5 years in is not 5 years and it's the metal bar inside the webbing that snapped. Reading from the product book I don't understand how it's not covered. I would run from there and definitely DO NOT buy any extra coverage, save that money to put toward a well-made product that will last.

Everything was Great 👍

No pressure sales personnel. Fair prices and delivery scheduling was a breeze. A special thanks to Jack C. For his patience and understanding.

We had a great shopping experience in the store because we knew exactly what we wanted bc we already ordered it at different Ashley Store. JUAN LINARES, one of the managers wanted our business so he was willing to price match from a different location in Florida and said we had up to 5 days to report any damage that we discovered once the items are arrived ! ***(In case you didn’t know, once u buy it, it’s yours no matter what so make sure you do your measurements before purchasing anything!!!) *** I called to report our issues and Juan wasn’t in the office that day and I left message for him to return my call. He didn’t call, so I called again! Before we agreed to buy from him, I told him the other store was willing to give us any of the Black Friday deals that came up within 30 days of our purchase. Juan told us the prices he gave us are the cheaper prices for the upcoming Black Friday deals. He told me I was already getting those “deals” in the pricing he gave us … that was the first LIE! I called him back to report our issues/ damage we had discovered with our purchase & he proceeded to tell me he was given the message. He told me his staff told him they gave me the contact number to report the damage, which wasn’t true! So that was Lie #2 I told him I received an email from Ashley Furniture announcing a huge Black Friday sale and Ashley is giving away free flat screen TV’s, additional savings if you spent a certain $ amount, which we did & More! When I spoke to Juan yesterday and brought everything up to him he told me his staff gave me CS # to help me and that there are no such promotions going on in his store! I informed him that I wasn’t given any phone number to call and he cut me off and told me that he trusted his staff over someone he didn’t know and I was shocked. I was actually going to order another piece of furniture from him but after how he spoke to me today and insinuating I was a liar I was done. I told him that and he Hung up on me ! 😳NEVER AGAIN and I would never recommend anyone purchase anything from that man. They always say what you want to hear while you are in the store, but when it comes time to actually do something they promised it’s always a different story!

Pleased didn't take long thank.

Excellent experience with Ms. I Fondal!!! This sales consultant went above and beyond and found the most perfect pieces for my new property. I would highly recommend visiting Ashley Woodhaven and seeing Ms. Fondal.

It was an exceptional service . Ms Octane was more than excellent. Staff was awesome

I couldn’t be more disappointed with this company. In July my husband and I spent $7,900 here and we were delivered damaged and dirty furniture. The sectional we purchased was delivered with a gash in the side of it. We have been dealing with Ashley’s HORRIBLE and NONEXISTENT customer service since July. The sectional has NOT been repaired or replaced and we have ZERO resolution. We were so excited to finally get the giant sectional we wanted and now I’m embarrassed for anyone to come to my house and see the brand new sofa with a gash in the side. Save your hard earned money and go somewhere else where they might actually care about their customers. Oh yeah, I had to steam clean everything they brought because it was so dirty! I am beyond disappointed, thanks Ashley Furniture!

Great customer service from Woodhaven location!

Paul was very friendly and helpful. It was like having your best friend help you select the best furniture in my price range. Great store and great furniture.

Very qualified people. Found exactly what I was looking for. Thank you so much.

Our salesman Jude was very knowledgeable

I got followed around by the sales clerk and explained I was just looking. Then another sales clerk came up to me and said they found it to be iffy that I didn’t want help in “their store.”

Paul was very friendly, helpful and knowledgeable. He took his time with me, explained everything to me without making me feel rushed and didnt make me feel like i had to buy any something. I was very happy with Paul.

Having sold my Florida home and returning to live in Michigan. I needed some furniture. I found the Ashley Furniture associates at the Woodhaven store to be knowledgeable and the prices were great.

Jessica & the manager Juan are fabulous. They were so helpful, sweet & got the vision of my home & each of the rooms I picked out furniture for. We collaborated on a few things as well 10/10.

Great selection, knowledgeable and personable staff, along with an exceptional purchasing process. Very happy that we purchased our new furniture with Ashley of Woodhaven.

Love my sofa and the workers were very helpful

Everyone was so nice. I loved that Jude gave me time to look around and he never “hovered”. I came earlier in the day with my mom and later with family. He was very helpful and friendly. I didn’t feel pressured or annoyed. Thank you! 😊

Three gentlemen over the course of two visits helped me tremendously. I am looking forward to delivery of two couches and ten pillows! Can’t wait!!!!

The best experience I've had at a furniture store! My sales representative Jessica was extremely helpful and and personalized my shopping experience just for me. She allowed me space to explore, but was always available to answer all of my many questions. I was very relaxed and did not feel pressured in the slightest. Jessica even helped me pick out a few accessories that were 80% off. Such a a sweet touch that made me feel catered to. The furniture selection was extensive and they do help with trying to locate an item for you at another store if needed. They also have many options catering to any price point. This was my first time at this location and I will be back again in the future. Thanks Jessica!

Very kind sales associate, very transparent, beautiful selections

The staff was very friendly and understanding of our needs, was truly helpful. Thank you.

Jude is an excellent representative. He was extremely knowledgeable n helpful. Store presentation is awesome!

Ms. Fondal greeted me and-was pleasant and professional! She was very knowledgeable about the furniture I was purchasing.

My husband and I were looking for a sectional for our basement. The staff are professional and very helpful. Juan helped us out by showing us a floor model ottoman in the color we wanted and got it for us half off! The furniture seems like a reasonable blend of quality and financially affordable.

Paul provided great customer service. I went to browse for a future purchase & I walked out with a new lamp & a rug. 😊

Awesome salesperson Jessica Vang! Woodhaven Mi

Wonderful experience with them! The delivery men were very polite, careful and did an amazing job. Looking forward to next purchase!

We always receive excellent service whenever we purchase furniture from Ashley’s. Paul is very professional and knowledgeable. He always goes above and beyond to accommodate us with our purchases. Thank you!!

Darren did a great job helping us in our selection of our new living room furniture. He was patient and answered all of our questions.

Furniture seems to be good! However, service/customer service/delivery a totally separate experience. Do not pay for the “white glove service” dealing with Ashley after you complete your sale is a terrible experience.

I was lied to about delivery cost

Great experience. Smooth transaction. Juan is on the ball!

Our salesman paul was great

Our salesman, Paul was super helpful. Would definitely do business with him again.

Jude was very kind and helpful.

Paul was our salesman and was great. Very polite and helped us find exactly what we want. When we came back after many calls to customer service about a defect, he and the manager would not back us told us to keep calling customer service..After 3 delays in getting an even exchange, we wanted a refund that they do not do! After 4 cancelled deliveries, we finally received our exchange. First and last time shopping there. Woodhaven Mi store.

Juan was great to work with.

The sleep doctor was amazing. She took care of her knee that I needed and the other manager was extremely helpful to my total experience that Ashley and Woodhaven was amazing and I appreciate their help.

Ike my salesperson very nice . Daniel Roberts very knowledgeable. Good person

Paul was outstanding

Absolutely wonderful !!! Best shopping experience that I have had! Iontane Fondal was an exceptional sales woman! She was not only helpful but very patient!!!! She was very knowledgeable and attentive!!! We will definitely be back for our other furniture needs!!!

My sister bought a couch, she was so excited to show us, we walked in and Juan who is the store manager was so rude and mean, which i dont know how he is the store manager with that attitude, general manager needs to check in on this store! Juan said we had to buy something since we walked in. We walked in to see the couch my sister just bought for 3,000. PAUL WAS AMAZING! Juan ruined all the good experience that Paul gave us:(

2.5 stars. Paul gets 5 stars. Juan gets 0. I came in after purchasing a $3,000 couch to show my family, and Juan—the store manager—had the nerve to complain that us walking in would “mess up his KPIs for the day.” Are you serious? That’s not just unprofessional, that’s pathetic. Horrible sales pitch, horrible attitude. If this is what leadership looks like here, good luck keeping customers. Get a new manager before you lose more business.

After going to 6 different places, Jude, at Ashley Home Goods and Furniture was fantastic! He worked with us and got us exactly what we wanted at the price we wanted to pay.

If you need a new piece of furniture or a new mattress, go see my guy Daniel Roberts! Very friendly and knowledgeable and will make sure you get the best bang for your buck!

Iontane was great to work with getting a new mattress 👍

Iontain was energetic, kind, very helpful and wonderful to work with.

Juan was our salesman and he was Exceptional! Hands down perfect customer service.

Very nice furniture and courteous and professional sales person

My salesperson Darren was very friendly and made the process of buying my sofa easy!

Paul our salesman was very helpful with everything fron the time we walked in to purchase.

Jude was very professional, explained the products and gave us space to shop. Once decided he offered a no pressure closing where we decided to come back the next day after measuring. Once I returned Jude was eager to help and got me squared away in a timely fashion. Jude the dude, can’t wait for a new couch!

Very helpful and friendly

Very nice and knowledgeable staff.

Juan was very helpful on the phone and in person!

Jude was a wonderful salesman, he made sure to show us all our options, great experience!

I should have stuck to value city. The one time I go to Ashley Furniture, terrible experience. This post is to help others stay away. The couches I bought were 3k. Within 2 weeks, already started loosing their shape, the cushions are already sinking. I bought 2 tables. First table came in defective. I called customer service 2 times and was told I would get a call back within 24 hrs both times this turned out to be a lie I never got a call back as of today 8/10/25. I also cannot return this item because their policy is once it’s dropped off at the home, it’s permanent. Which is crazy! Costco has a return policy of life, Ashley Furniture, the minute it’s dropped off you’re stuck with it. The second table was supposed to arrive 7/22/25. It did not. I called on the 23rd to check. They said sorry it’ll be 8/23/25. Had I not called they would have delayed the table 31 days without even telling me. Anyways the point is. Stay away, let ur family and friends know there’s better companies to work with. They tricked me one time. That was enough. Can’t fool me a second time. I’ll take my business elsewhere. I will make sure everyone I come across knows this. Hopefully this makes it to corporate and they can check their records to verify everything I just typed. This has shown me Ashley Furniture has absolutely no interest in their customer the second the product is paid for, even if their customer receives damaged goods.

Iontane Fondale is the best sales person I have ever worked with. She was so accommodating and went out of her way to answer any and all questions we had (which were many). She was patient and really worked to get us our best deal.

Paul was a great help. Very patient while I changed my mind several times.

Iontane was awesome and got our house fully furnished and we got good quality stuff. Warranty on everything i bought. Great customer service and was patient and knowledgeable I would 100% percent recommend asking for her when you go in there.

The staff was great. Paul knew his inventory, was willing to move things around so I could see how chairs matched tables, and was just all around pleasant and helpful. I liked what I saw in the showroom. But…get your computer system reliably working please.

Daniel was a good salesperson and provided us with the information we needed to make a decision.

Costumer service was great, Ionntane answered all the questions we had and was very kind and nice to work with. I highly reccomend her as the person to go to.

I started looking for a couch a few months ago, Ashley was our first stop, my son and I checked out a ton of places but kept coming back to a sectional at Ashley. Iontane was amazing to work with, she was patient and wasn’t pushy at all, which I really appreciated. When I went back to purchase it was her day off, I worked with her manager Juan, who made clear Iontane would get credit for the sale, which I appreciated. When I went to complete the purchase, he added on the protection plan without telling me, I was very annoyed by that. He ran through the math quickly, and it felt like he was trying to bury the protection plan ($675)😳. The sectional was delivered, it is super comfortable and looks great and the guys who did the delivery and set up were extremely professional and quick, I can’t say enough good things about the experience with Iontane or the delivery drivers. My only reason for the 4 star was the warranty piece.

Very n8ce staff, helped with all our questions and showed us different types of mattress and pillows for all kinds of comfort problems.

Our salesman Jude was amazing and forthcoming with all the info we needed. Left the store with an amazing purchase.

Excellent and patient service. Looking forward to receiving our new furniture

Paul was informative but not pushy. I was super happy with the quality of the faux leather sofa and loved the option to buy a floor model on a discount! Clean well displayed store.

The service was excellent! Jude and the young lady was so patient and helpful 😊

Associate at the Woodhaven Ashley store helped me by locating a difficult to find coffee table and facilitated my purchase. Very friendly and professional.

Can’t recommend Juan enough! He was amazing! I had a pleasant experience while shopping for a new couch. I was not followed around and was given plenty of space to decide on my own time! I brought my parents back with me to help decide a few days later and they ended up purchasing a new living room set as well! 10/10 I’ll be buying furniture here in the future!

Sales person Juan was very nice and knowledgeable!

Delivery was super complicated

Daniel Roberts was extremely helpful. He actually waited on a second customer at the same time because we both wanted the same sectional!

My sales agent was wonderful.

Beautiful store and great help on day 12, 259 of shopping for a couch. Thanks Juan!

Nice showroom, good choices available, no pressure salesperson.

Great

The sales associate was informative and friendly! She was helpful with a smile!

Daniel was awesome, super punctual and made references that made sense and were helpful to our purchase. Would recommend this store based on quality, service and cost. Thanks again!!

Jude was a fabulous salesman. He was informative, made recommendations based on our needs, stayed within our price range, and didn’t try and force anything on us that we weren’t interested in. Ask for him when visiting!

Great service!

Lisa was very friendly and helpful a very good person Ashley furniture has employed

Jude and Lisa are the best! Major shout out to them! They showed me exactly what I was looking for, kept the prices in my budget, and didn’t try to scam me because of my age! Thank you guys for helping me with my first big girl purchase

Jude and Lisa are the bomb! They listened to me, showed me what I was looking for, and didn’t try to keep up charging me because I’m young. Major shout out to them!

Salesman was great, very respectful of our space. Knowledgeable and good to talk details with. Great price and we will be back.

Went in for furniture, but left because of how bad the workers kept excessively bothering us, after saying we were just wanting to look by ourselves first. The store was completely dead, and the two people there came up to us a total of 7 times in 15 minutes. I know it’s their job to sell, but we couldn’t get through looking at more than 2 things without them running back to us, after saying we were okay and we will come to them if we had a question. We basically ran out of the store after the 7th time in a row, so uncomfortable.

Our sales person Myra was great. If you want a helpful, nonpushy person, she is the one.

Jude was awesome very personal

myra vantine was very helpful and nice

DO NOT BUY. My wife and I purchased an entire bedroom set and additional coffee table. When we got home we noticed the coffee table did not move correctly on its wheels. We flipped the table over and discovered multiple structural pieces along one whole edge. We called the store back and were promised a $100 credit from the salesman who sold us the furniture, Paul Kendall. This was to be applied on our new Ashley furniture credit card. After 3 months and weeks of additional calling, it is safe to say that we were lied to and sold cheap product. Our bedroom furniture said has also turned out to feel cheap and show wear after only 3 months and this was from their “gold standard”. Do not buy.

Went in looking for a chair for my living room had to swivel. Lisa came up to me and showed me a few chairs. I found one I just loved. Went to a few other places to look, but didn’t find the one like she showed me. It was perfect. I went back and purchased it the same day anyone looking for some beautiful furniture stop in at Ashley’s home store in Woodhaven. They have wonderful stuff and ask for Lisa, thanks again, Lisa

Excellent customer service!

Jude is very helpful, sold me 2 good mattresses

It was easy because I knew what item I was interested in. I was going to call because the foot rest of the recliner is not closing completely on the first day. Are there more problems?

We came into Ashley's furniture in Woodhaven we weren't really even looking ...Daniel Roberts showed us some mattresses and with his great knowledge and presentation of the product And his 10 Plus customer service he sold us a mattress that we wasn't even really looking for but now we are so thankful that we bought it.. He went above and beyond when he also reached out to make sure that everything was taken care of and that we were satisfied with the delivery and our product.... We will definitely be telling family and friends and we will definitely be returning back to see Daniel Roberts for any of our furniture needs

Friendly staff, great selection, beautiful furniture!

Excellent service , very friendly staff

Delivery guys did a great job. Friendly and fast.

Lisa was my Sales Rep and she was amazing, made sure I got the best deal with all the benefits! So excited for my new dining set to arrive!

Had a great experience, tried numerous beds, sales person new his stuff. Go see Daniel Roberts

I had the best well experience furniture shopping ever! It was fun! I changed my mind several times and the woman helping me didn’t even flinch. The prices were great! The selection was wonderful. This store is a hidden gem. It’s tucked in a tight spot in the back of a plaza. It’s so much bigger on the inside than it looks.

Daniel was great. He was knowledgeable and helpful with the whole process.

An excellent experience with Ashley furniture. My furniture is beautiful and the entire process was excellent. Great delivery service!!

Had a great experience at Ashley furniture in Woodhaven Mi. Paul was our salesman very very nice guy. Was not real pushy and letting us walk around. Came by now and then to answer questions and help us out. If you stop by there ask for Paul!!

Having Iontane Fondale as our salesperson really made a difference. She was extremely knowledgeable about various products in the store. She helped us locate a fabric that is cat proof from scratches for our new love seats.

The people working at Ashley's was very nice I took my 3 year old granddaughter with me and they were also great with her also the delivery guys were very nice and did a great job setting up and making sure everything was working before they left great experience all around

It was a pleasure to work with Juan at Ashley in Woodhaven. I e never shopped at Ashley. I found the perfect coffee table online an he was able to help me place my order a tell me how to pay for it online . He also set up a delivery date. I appreciate his patience , kindness and professionalism. If I ever visit the woodhaven Ashley store I will be sure to ask for Juan specifically!! Great job. Thanks Juan.

Jude was knowledgeable and very professional. Will be asking for him when I need more furniture!

Daniel was very helpful and not pushy. Great experience

The ordering process of the furniture was good. They answered all questions

Our salesperson, who is a manager, was awesome. She went beyond the call of duty. My husband and I felt welcomed and special. The environment was very pleasant and relaxing. The store was warm and cozy and our salesperson, who is a manager, was fantastic. Highly recommend the store and our salesperson, who is a manager.

The manager Iontane always takes care of me. Love her to death. Always a friendly and good experience all around. Definitely recommend!

Excellent service from the sales rep! I deducted a star because of my experience at the Warren warehouse, which had dirty chairs in the waiting room and they wouldn’t let me use the restroom.

Very happy with our salesman Paul, he went over and above to make our deal work.

Had great customer sevice support today. Getting the furniture we wanted and all details explained very nicely.

Juan did a great job.

Very helpful, very friendly, good service

Great service with great prices

After greeting me at the door, there’s never any pressure or stalking me around the store. Lovely selections, friendly staff too. I’ve purchased a few large items without any issues during or post sale.

Salesperson was friendly and very helpful. My mom was looking for a new living room set. She was very patient and informative.

Juan is awesome!!! Friendly, not pushy, full of info. Great experience 😊

The Experience was great Juan our furniture specialist was very knowledgeable about products and listened to our wants and needs my wife and I couldn't of been more impressed with the service all of the personal there were kind a pleasant.

Great service. Will return if I want something else

This was the best experience I have had in a while the gentleman that helped us out was very knowledgeable and helpful and friendly

Amazing help and prices and products

Great customer service, and good quality furniture, if you go ask for Paul he’s so informative and top tier personality.

Thank you,Joey and Paul, for all your help .I can't wait for my Fossil Ridge carved storage trunk to arrive.

Very nice and helpful people

Store was clean and inviting. Our mattress expert, Lontane Fondal, took her time helping us until we were very satisfied with our purchase.

Joey was great! Very nice and it was a pleasant experience. Joey answered all of our questions and the rest of the staff was great as well.

Everything was fine. Service was good. Had a slight problem with check out and getting me my credit card but otherwise a great experience.

Had a Great Experience today! Paul our salesperson was very knowledgeable and helped us find a couch and loveseat that fit our needs and price range. Free delivery!! Definitely will shop here again!

Excellent Service and very helpful

Loved the experience here! The reps were so kind and helpful ended up buying a few things!

Juan was a very good salesman. He inrroduced himself then respected our space and wanited for us to come to ask him for help will definitely be back when we need something else.

Absolutely wonderful.our specialist iontane was very helpful .she helped us find the perfect loveseat and the price was right .so I say thank you to both iontane and Ashley furniture.

Staff very helpful. Positive experience.

Jude and Juan were great to work with they listened to what I wanted.

Very good service overall happy with everything

Professional, courteous staff. Had no issues answering any of our questions. Fast and easy purchasing process. Definitely would recommend!

It was my 1st time visiting Ashley furniture. Sale rep Joseph Hogan was pleasant. The furniture i originally wanted was not at the store, online only. I'm a visually person when it comes to buying household furniture and electronics. I was able to purchase some nice furniture that I felt was comfortable for me. Joseph was able to assist me with my questions as well as searching for the color in which I was interested in. Overall visit was nice and customer service was good.

They helped us in every way. The service was great

Lisa was fantastic in helping with our new living room set.

Tiffany was patient and helpful with us and we love our choices we made can’t wait for it to be delivered

Paul was great to work with. He went above and beyond helping us with our purchase. He had no problem nor did he rush us given we were still in the store finishing things up 30 minutes after close.

Excellent experience

We had a fantastic sales person named Lisa, witch made our furniture shopping fantastic and easy. The sales people and manager were very friendly and professional.

We had an amazing experience with our sales person Juan. He answered all of our questions and was very knowledgeable.

Iontane was amazing! There wasn't a question that she couldn't answer. She was patient and made our shopping experience pleasant. We will be going back to Ashley for our future furniture needs.

1st time ever walking into this store, Ashley furniture. A pleasant surprise. Walked in for a quick peek around & impressed with the offerings & cleanliness of the store. Spoke with Paul who was professional and did not hound me at every step we went in the store. Though what we went in for was not available we did fund a new table lamp on clearance that was a phenomenal buy! We would definitely go back next time we're in need if furniture.

We're so excited we just bought a bedroom set for our grandaughter. Paul our salesman was great. He was very knowledgeable and helpful. He answered all our questions and concerns. I didn't feel pressure from him. Like we did at the other furniture store. So with Paul's help we, were able to achieve our goal. Thank you again Paul, for your help.

A very personable and helpful salesman. He showed us a few items then let us look around by ourselves. He was available to answer our questions. Nice gentleman.

Lisa McLaughlin and her manager at Ashley furniture helped shape my experience. Thank you for the great service!

Showed what I was looking for.. offered Red Dot sale prices / completed all necessary paper work.

Terrible customer service from the store manager.

Went to store and ended up ordering $3500 of furniture. Literally took three days out of our moving schedule to complete transaction.

So far my experience has been great. Lisa, my sales person, met me at the store to complete my sale which I liked having the same Rep to assist from beginning to end. Now, I’m anxious to see his delivery and set up goes 😄

My salesman was AMAZING!!!!! I Love Ashely Furniture. They have next day pick up....the other stores didn't even have warehouses in Michigan. Great experience ⭐⭐⭐⭐⭐⭐

Great place with people who help you find what you want. Thanks for a great experience. Of course our sales person Lisa Mc Laughlin.

The salesman was very helpful. He helped us purchase 2 recliners at a great price. They have beautiful furniture. I would recommend them to anyone.

Do not buy furniture from here. My wife and I went there to look at a new chair and half. We looked around and instead found a bedroom set we loved. We worked with Lisa and decided on a new matress to go with it as well. We were quoted a price and she told us it might be off by a few cents. We left to compare with Gardner White. We decided on the Ashley set because it checked all our boxes. When we came back, we let Lisa know we would move forward. The final price was over $500 more than she quoted us. The manager Juan stepped in when he could see we were upset about a potential bait and switch. He did work out a deal to come close to the original quote. We shook hands and I paid in full. We set a delivery date for today and followed the instructions given to make sure we were all set and responding to the delivery bots texts quickly to confirm the delivery. We went home and spent days clearing our room of the old furniture and tore down our old bed this morning. Today, they delivered the matress and box springs only. The matress was also ripped. I called to see what happened and was told the distribution center screwed up and they will have the furniture delivered tomorrow. This made no sense because we bought the floor model! It was already sitting right there! I was told I had to call a number to replace the matress. Luckily, Iontane was kind enough to set this up for me. I called work and let them know I would need an additional day off to be here. Lisa called and couldn't have been more rude about the situation. She basically let me know we already got a price discount and there was nothing more that would be done to compensate the on-going headache. Keep in mind, I never asked, she just decided to tell me I have to deal with it and I am not the only person this happens to. It turns out she was right! We let friends and family know what we are dealing with and they said similar things happened to them when they bought furniture here. I was also just informed that tomorrow is not an option for delivery and they will try for Saturday. Great, i get to call HR and try and get my PTO request reversed now! We have to spend the next two nights sleeping on the floor with our old furniture and clothes scattered around the house because we can't move anything around without the new dressers to put stuff in. Avoid buying anything from this store. It's not worth it. You can get the same furniture from a company that knows what they are doing and will treat you right. We still need a chair and half with an ottoman and planned on going there again to buy it. Not anymore!

The salesperson was very helpful and friendly. He was willing to help yet not be pushy. The delivery men were exceptionally helpful and friendly. Very careful bringing the furniture in and placing it

Paul and Juan were great. Helped us find an articulating bed platform we didn’t know we needed until we tried it in store. Thanks guys!

Great service, extremely helpful staff.

I had a fantastic experience at Ashley Furniture, thanks to the outstanding service provided by Jude. He was incredibly polite, helpful, and knowledgeable, making the entire shopping process smooth and enjoyable. Jude took the time to understand our needs and guided us through the options with great patience and expertise. My family and I had a wonderful time choosing our desired furniture, and we truly appreciate the excellent customer service. I highly recommend Ashley Furniture and especially Jude for anyone looking for a hassle-free and pleasant shopping experience!

My salesperson at the Woodhaven store was AMAZING! Lisa McLaughlin sold me on the features and value all while remaining professional and helpful.

We purchased our couch and loveseat in 2022. We thought it was leather. It was faux leather. So now only having it almost 3 years the material has worn off where your head touches. I think it's from my husband's bald head, maybe due to oils in your skin. So heads up on purchasing faux leather! It's on all the headrests. So sad because we do love the set.

My salesperson Juan was extremely helpful and courteous and knowledgeable while showing different styles of sofas. He made the shopping experience pleasant from beginning to end. I am very pleased with the purchase! And highly recommend Ashley furniture!

We shopped around for weeks for a new sofa/sectional. Ashley sales reps were very helpful and prices very good for the quality furniture. Thank you, we just ordered our sectional from Ashley and waiting for it to arrive next week….

Paul was probably the best salesman we’ve ever had. Gave us space, no sales pitch nor had that sales personality. We actually canceled our furniture from ABC after dealing with Paul & Ashley price.

Horrible. Took 4 months to get my bed delivered. Store manager promised he would compensate me for the long delay once my order was finally delivered. Now he is ghosting me. Not cool at all. I will continue to call him daily and will eventually make my way to the store once my broken foot heals. The only thing this store has going for it is the quality of the furniture but their customer service and delivery SUCKS!

Had an amazing experience with Jude our salesman. My wife so pleased she purchased pie after our meal and brought him a treat!

Great price and friendly sales staff.

Lots of variety to choose from with great deals and financing. Lisa, our sales person, was very helpful and knew exactly what we were looking for and very informative on what we were purchasing. Highly recommend!!

The best store to buy furniture. Iontane Fondal is an amazing sales perfessional.

Juan is a fantastic person to work with. Could not have been more pleased. Very grateful 🙏

The sales associate Iontane Was absolutely incredible… She was very knowledgeable of the products and very patient with us choosing the dining room room set for our personal needs… I would highly recommend Ashley furniture as well as Iontane

Salesperson Lisa was a great help! She’s very knowledgeable, patient, & she wasn’t “pushy”. Love my new furniture!

Very friendly and helpful staff there.

Paul was very helpful, not overly pushy with anything and happy to just guide us in finding what I needed. The rest of the staff was also friendly and welcoming. We didn’t feel rushed or pressured into buying anything and Paul actually found us exactly what we wanted.

Guys were very helpful and very pleasant. They did a wonderful delivery!

Ms McLaughlin was an excellent advocate for searching out what we needed and helped us get it. A couple hiccups but she handled it with poise. A good Christian company doing business with Christian values.

Paul was absolutely amazing! Kind, patient, caring, empathetic, and so much more. He went above and beyond to make sure we were happy with our selection. Thank you for treating us like family!

Good selection, reasonable pricing, and helpful staff. Jude was easy to work with.

Walked in found what I needed and had excellent service . Paul was very helpful looking forward to the new furniture.

Very nice and kind staff. Prices aren’t the cheapest but I noticed their stuff is good quality. Our rep was very kind and the manager even came and introduced himself to us and made us feel very welcome. 10/10 would recommend if price is not an option!

Looking forward to my table being delivered. Lisa was so sweet, and helpful helping us decide on a table.

Juan was awesome!!

I was misled on the promotion They gave me when I purchased my furniture and now I’m being charged hundreds of dollars of interest do not do business with this company runaway do not believe a word they will tell you it is all a lie. You’re much better off getting furniture from Bob’s or Gardner White or literally any other store. It could be Walmart just do not do business with this company, their customer service is based out of Korea or somewhere where you can’t understand anybody. these people are the worst they just want your money and then it’s none of their business. That’s what the manager said to me.

No hardware built into the bottom of the couch to attach 2 of the feet. Truck wasn’t even 20 minutes away and they wouldn’t turn around now we have a useless couch in my living room. Unable to give 0 stars

Very pleasant, clean store. Staff support nice.

Iontane was fantastic great job. She took her time understood what we were looking for. And got us the best furniture

The magner there is rude and tells nothing but lies to you! They are money hungry that’s about it

Unfortunately this has been the worst form of customer service I’ve ever had to deal with. Most of the store staff is friendly and willing to help but the manager Juan has failed to reach out on 4 different occasions over the last week to get an issue resolved. Upon delivery of a piece of furniture the delivery team (late by an hour after the time window) took one chance at fitting the furniture in our room then said they didn’t have time to mess with it and left. At this moment I am still waiting for Juan to reach out and fix this issue.

Iontane is the very best and made my experience excellent!

Lisa , took great care of us. We would come back to Ashley because of Lisa. I love ❤️ the fact we connected via phone and text. It made my experience much easier and worth it .

Paul was fantastic!

We had the most fantastic experience at Ashley’s Furniture store in Woodhaven last weekend. Our furniture was delivered today already and we absolutely love it!!! Lisa and Juan AND the rest of the staff there were so amazing and so nice and went above and beyond. We were impressed with the whole staff there. Such nice employees!!!! We are so so happy with the whole process!!! Thanks everyone there at Ashley’s. Awesome job!!! 🤗👏👏👏

Absolutely 💯

It was terrible I was over charged for a floor model so I canceled my order They cheated me on everything I am filing a complaint

Friendly service. Easy purchase with no pressure

Thanks to Paul Kendall my husband and I were in and out in half hour. We purchased a motion base king bed and a mattress. Paul was very helpful thank you

Staff was helpful and polite.

Our Sales person Paul K was a very non pressure awesome guy. Answered every question and took care of us when we asked for help. Bought a sectional and a chaise.

Salesman very pushy and prices high. But he tried.

It was a wonderful experience..

Paul was great once again! We brought dining room furniture last year and always happy with the process. He navigated through the sales process and helped us with our final decision with the living room furniture. Loving our dining room furniture and can’t wait for our living room furniture to be delivered!

I would recommend Ashley furniture store to everyone. Their service was wonderful very kind and friendly. Definitely a variety of style to choose from… Very Pleased customer .

It was a great experience

It was an easy and enjoyable experience

They serve you very well, the ladies are very kind, I liked it, and the price is very good 👍

My experience was excellent, especially the salesperson- Iontane Fondal!

Terrible service. From delayed delivery to service issues. Kitchen table was first promised in 2 days after purchase. Timing was very important to me. Then notified by text it was delayed by three weeks. The table was delivered finally and paid extra to have assembled. Found out missing a major piece. Could not put together.,said they would ship the piece to me and then have to set up another service call for it to be put together. The piece that was ordered did not fit so another week to wait for a new table. In total waited 5 weeks and had to take off multiple days of work for delivery. Reached out two times to the store manager and left messages. Promised I would get a call and compensation. No follow up from the store or manager. I knew. Ashley had some bad reviews but was trying to give my local store my business, but lesson learned.

Paul was very helpful and patient as we explored sofa options.

Great!

Everything was quick and easy. The staff was very friendly.

Gave us time to look around on our own, then came and gave us information on what we were looking at as well as showing us similar items. No pressure to buy. Will shop there again

Paul is always a great sales person, no pressure, very informed and fast transactions. Always appreciate the great furniture and customer service!

Lolita taylor was a pleasure to work with she was knowledgeable friendly and helpful made the whole experience enjoyable

Amazing customer service from start to finish! Our whole purchase process was simple & easy!

Juan provided us with excellent customer service. Very knowledgeable and professional. A pleasant experience shopping at this store.

Clean parking lot. Nice big area to park and load ur furniture.

I shopped Ashley a few months back, had such wonderful customer service I returned for a entertainment fireplace stand. I return because my sales lady Iontane was wonderful and had all the patience with me. What I like most about Ashley was I never felt pressured. I definitely will return when it's time to replace our sectional

Great selection, friendly staff, provided us our requested space instead of lurking and waiting impatiently (like some other furniture stores). I think we found a new place for our needs!

Everyone was very nice and our sales person (Paul) was very helpful.

Great service. Good prices

Sales associate was very pleasant

I highly recommend this location for their amazing welcoming customer service. Lolita was so attentive and helped me secure the cutest affordable living room set! Shout out to Juan the store manager for his help in the whole process as well 😊

Great experience. No high pressure sales. Juan was very helpful and knowledgeable.

This is mine and my wife’s second time dealing with this ashley furniture store and both times we have had problems. I told myself after the first time, where our furniture we were told would arrive in 2 weeks got pushed back months, that we would never go back but when we were considering a different furniture company my wife wanted to go in and sit on furniture similar hence why we went into Ashley. While in the store, we got convinced to go with Ashley again this time around because they “fixed all those problems we used to have.” We were told we would get our chair, ottoman, bed frame, 5 drawer chest, mirror and dresser all on the same day. Upon taking time off work to be here for the delivery and with no notice, only our chair, ottoman and bed frame were delivered. Upon calling customer service, I was told that they got the other stuff the night before and the “truck was already loaded” so we had to wait for someone to contact us to reschedule the delivery despite it being THEIR mistake. We also ran into an issue with the delivery people as they say it’s “white glove” but the ottoman is dirty in the corner and the delivery guy was going to leave our headboard crooked before we said something to him. The sales people at this store were very nice and helpful but when it comes the shipping and delivery… they are an avoid at all costs!!

Great experience! Our salesman Paul was very knowledgeable and patient. Go to Ashley furniture and ask for Paul, you won’t be disappointed!! The manager Juan was great as well! We were very impressed with everything. No high pressure sales tactics and prices were reasonable.

The people who waited on me were very friendly and answered all my questions. Very satisfied.

Paul Kendall was very helpful with our recent purchase of a dining room set. He wasn't pushy, let us take our time looking around, and able to answer our questions when we were ready to purchase. Highly recommend Ashley Furniture in Woodhaven.

Nice service. Juan let Us look without hovering over us. I tried many chairs, but went home with nothing. However, went back the next day and came home with a chair. Good service, good deal!

Iontane was very friendly and helpful. She explained the details of all the pieces of furniture we looked at. And explained the warranty and was helpful in accommodating a delivery time.

Paul is a great sales person & so far my furniture has no problems, and still looks wonderful since I purchased it in November & I just purchased a dinner table with 4 gray & black chairs and a cocktail table for my family room

Sydney Pappas at the Woodhaven store was a very helpful sales person and we joyed working with her.

I came in because of the website. I didn’t even know the store was in woodhaven. Iontone was my service professional. She was not high pressure, she listened to what I wanted. She did not try to sell me things I don’t need or try to upsell me. Her gracious attitude was appreciated and her wonderful disposition made buying enjoyable.

Very Professional Service. Staff are so Helpful, They go out of their way to meet your needs. I Recommend You Take A Look At all the Great Deals at Woodhaven Ashley Furniture Store.

I knew what I wanted (reclining loveseat) I went into the store, told Juan what I was looking at online. He gave me the details for that piece, I ordered it and delivery scheduled 4 days later. No trying to get me to add on anything else. Quick and efficient.

I had a good experience while shopping in the Ashley store in woodhaven the sales representative paul Kendall treated me with respect

Paul was our saleman, he was very helpful. We had a great experience and will shop there again in my future.

Wonderful manager sorry forgot her name

Ms. Harley did a awesome job today and if I win the cruise, I will take her with me.

Juan and Paul got me taken care of in less than 30 minutes!!!! After wasting hours and hours over the phone about my purchase!!!

Very accommodating staff. Bent over backwards to help me find what I was looking for.

Very good experience in this store. Last time I was in Madison Heights and dude messed up my order. Hoping delivery will on this order will go as good.

Great experience. They helped us 100%. We will always be loyal customers

I don't even know where to begin with my HORRIBLE experience with Ashley furniture. I ordered a couch and chairs, delivery was going to take a month....wasn't a big deal. A couple days before they asked me to reschedule FOR A MONTH LATER so I decided to cancel my order. Talked to 2 different people who said everything was taken care of. Couple days later I get a text about my delivery. Called and talked to Juan who said nothing was canceled. I went through with delivery since I didn't have a couch and they could deliver in a couple days. Biggest mistake ever! I went through concora to finance an entertainment center. Called ashley to take it off my order, which they did, but I'm still getting billed for it! They also owe me a $600 refund a month after my delivery. FIRST AND LAST TIME GOING THROUGH ASHLEY!

Paul Kendall was very helpful and informative. He made our shopping experience enjoyable and happy we stopped in.

We felt welcomed and more importantly “Not Pressured” Juan listened to our needs and helped us find options that worked best for us. We well return.

Worst customer service ever. I had a kitchen table and stools delivered yesterday. One stool after the delivery I noticed the leg was short. I called multiple times before I could speak to someone. I talked to Ashley (LOL) was given a ticket #. This morning I called the Woodhaven store talked to Harley who instructed me to call the customer service # because the ticket opened up yesterday did not exist. Is this how customers should be treated? So very disappointed! First and my last purchase from Ashley's home furniture. I had so many other items on my list to purchase, but not considering now and have removed them from my list!

The worst place ever worst customer service do not shop there

The staff is so friendly and helpful. They also were very knowledgeable about all the furniture and even helped me pick the right colors to match my fireplace. They went above and bryond and were never pushy. I highly recommend.

DO NOT SHOP HERE! LIARS AND DON’T HELP SOLVE PROBLEMS THEY CREATE! My wife and I ordered a bedroom set from them they delivered the wrong bed set and never helped us fix it we had to chase them And contact them the bed frame we ordered didn’t require a box spring the frame they delivered needed a box spring we could not sleep on our bed for over a week because they delivered the wrong frame AB’s wouldn’t even talk to us or help us get a discount on a box spring we ended up buying a box spring from a different furniture store because they were giving us the run around! THEY DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL! Never shop here Harley and Juan are horrible sales people and supervisors they just want to make their sales and be done with you we never ever heard back from them and Harley promised to be there every step of the way to help fix her mistake and I had to constantly chase them and get ahold of them

My salesman at Ashley furniture in Woodhaven was very friendly and knowledgeable. He answered all my questions and even matched the online price!! My purchase will arrive in two days!!

Ling Made my furniture shopping a pleasant visit. Her knowledge of the different sofa materials and styles helped me so much in making my decision. Ashley’s is my new furniture Store . This was my first time at Ashley’s n i get my furniture today , Two days later. Awesome thank you Ling

Me and my wife loved our experience at Ashley our salesman Juan was the greatest answered all our questions and concerns very professional and I love the way he allowed us to shop and make decisions without breathing down our backs like other stores do I will be visiting for my next furniture purchase

Great service and very friendly new store manager 😃

Very helpful and quick to share information of what we were looking for/interested in. Would definitely recommend going here again for other furniture needs

Our first purchase through this store. Great selection and staff was incredible!

Mr. Paul Kendall was very helpful in store and with the online purchase. He took all of our information and was ready when we called. Mr. Kendall is a great asset to your company, we look forward to visiting the store and working with him again.

Went in for a lamp. Large selection. Found one and happened to be 30% off Looks great in living room.

My wife and I went to the Woodhaven location for the first time. We were looking for a kitchen table and were promptly greeted by Harley. She did a great job showing us options and explaining all the promotions. Thank you for all the help Harley. We will be back for more in the future

Harley was amazing and very helpful!!

Great service and very helpful. I will be back

Good experience. Paul was helpful and very nice!! I'd recommend checking this place out first!

i cannot express how terrible the service is here, not just with this location but with this entire company. i’ve had broken furniture delivered to me and other people i know, had to fight to get that furniture discounted. had furniture that delivered that needed to be built on arrival, but the drivers didn’t have the tools to build it. i lost my credit card, requested a new one, it was delivered a month later with my name misspelled and no expiration date. requested a new one in FEBRUARY, it is April and i don’t have it yet. officially closing my account today. don’t get your furniture here.

I walked in at the store at 10:30. It is now 1130. I’ve walked around this whole entire store not one person has said hi. Can I help you with something not one person and I’ve been walking around the store for an hour not one person has walked up to me, not one person has asked me if I need help finding anything nothing this is pathetic. The only person that has said hi to me in the store was the lady that was painting the back wall So I probably won’t be coming back here. They do not have very good customer service maybe it’s because I’m a young girl and I don’t have a man standing next to me or I’m not an older couple and that’s why they’re not asking me if I need any help they should be ashamed of themselves

Had a wonderful experience with Harley! Very pleasant courteous & helpful!

Terrible terrible service communication sucks. They say anything to pitch a sale. Just blatant lies. If I paid for whit claw which was an additional fee why is my dresser not being put together? Was told they discard old furniture that your replacing as well. Another lie! Delivery was constantly being delayed and rescheduled where I took those days off work and missed money all for them to call on the day of delivery and once I rescheduled I was advised that half of my order needed to be reordered due to issues on their end. So two days of work I have to miss to wait on them to do something that could’ve been done all at once if communication was key instead of misleading information to pitch a sale. I am never purchasing from this compant ever again. If I wanted to build my own items I would’ve ordered on Amazon and it would’ve been way cheaper!! You guys suck and I will also be calling your cooperate office to place an official complaint! I also find it funny how they reply to all the positive comments and disregard the ones that speak the truth. Have the same energy on everyone’s post. Seems like employees are writing there 4star reviews!

While on the hunt for new furniture I made a stop at Ashley furniture in Woodhaven and Austin was extremely knowledgeable and helpful. Although I wanted to buy on the spot Austin understood I had to bring the wife back with me a few hours later to make sure she liked the 2 couches before jumping on the deal. Once the Mrs and I agreed Austin was able to make the whole application process quick and painless. Thank you Austin!

I went to Ashley Furniture in Woodhaven looking for a loveseat. Michelle was very helpful and took her time with me going over the details of what I was looking for.

Absolutely terrible customer service if you have issues with damaged product. Quick to take your money but will do everything to NOT give you a refund … 1st time and LAST time Ashley customer!

Austin was very Helpful and Professional!

Very friendly service, very helpful with my purchase

Great service and beautiful furniture!

Here's an interesting situation. Dealing with Juan. AA++++ THEN you gotta deal with Austin. NOPE ! Arrogant sales manager unwilling to do anything to help. Walked out of the store. Will never return. Stay away. Dealing with Juan. Excellant. Unfortunately cannot deal with the " joke " of a manager Austin. Take your money to Bobs furniture. They care about there potential customers. Period.

Austin and Harley were amazing and helped us find the perfect mattress set

I had a great experience at the Woodhaven Ashley Store. I had viewed many of my choices online, so it helped when I walked in. I knew what I was looking for, what style, what functionality I wanted, color, warranty, & options. It was the easiest sale the salesperson would make that day. Everyone was professional & friendly. You could even say…I had a Juan of a kind experience! Thanks for all the help Juan!!

Harley was great customer service A1 ⭐️⭐️⭐️⭐️⭐️

Juan was very helpful in helping us to choose and purchase our dining room table and chairs.

Got exactly what we wanted at a much lower price than other stores. Our sales person, Paul, was very helpful. Made sure we got the best possible price. I would recommend them to anyone.

They were helpful with finding us a sectional and creating it to fit our budget price

Very friendly and treated you like family, I would buy all my things here, they are very patient with you also :)

Harley helped us set up the delivery and purchase we were looking for and we're comfortable with and was thorough in explaining all the available options.

So we went in for a bed, and Iontain, found us the perfect bed! She is amazing, and that store has a great selection!

Everyone was very sweet and Harley the person helping me was very kind and patient.

They have a beautiful showroom, went in to buy a recliner and found what I wanted. The young man that waited on me was a delight.

Excellent customer service.

I have never had better service then Ashley...

Great experience!

Great experience from start to finish! Will definitely recommend Ashley furniture to friends & family!

Austin and Juan were very helpful. I’d give them both 5 stars.

I went to Ashley’s looking for a bed set for my son and I had the most honest and nicest sales woman named Harley . She took her time with me to go through different options she even held my son for me while I looked around and shopped . Ask for Harley if your a mom looking to add love to your home

Terrible Service! Me and my fiancé had an order for a table, 6 chairs, and a bench. Found out the table wasn’t in stock and had to wait weeks for it. Went to pick up the table today, and Austin Dietz was the worst Manager to ever speak to! Rude and very disrespectful to their customer!! He had such a snotty attitude acting like he had to run a whole building when there are zero customers in the building and there were 7-8 other employees sitting/standing at the main desk. I hope he gets fired for this! I wouldn’t recommend this place at all!

Worked with Juan, very friendly, very professional!

Beautiful store great selections. 👍

We were in today for an appointment I had scheduled with Juan — when I say he went above and beyond I mean it. The whole staff was welcoming and so kind. I had my two small children with me and they even gave them stickers and candy! Juan was extremely patient with me constantly changing my mind on what I wanted and didn’t make me feel like I was being difficult at all! He was very educated on the fabrics and colors that were available and made the whole process a breeze. We will definitely shop Ashley again.

I love this store! No high pressure sales, thank you Iontane!, excellent selection of furniture with very reasonable prices.

If I could give zero I would! We purchased a lot of furniture. And a lot of miscommunication in their end happened. The manager Austin was not helpful in anyway very arrogant and rude over the phone. Told them to cancel and refund our whole order they said they would and never did. I now have to dispute it with my bank because they won’t refund me.

Smooth and easy process. Austin was fast and efficient.

Employees beyond helpful . Both Michelle & Austin were kind, & perhaps even more appreciated, they were respectful. We cannot wait for our new merchandise!

Probably the most patient set of employees I’ve ever dealt with. Patient friendly and very informative. We were able to easily pick out what we wanted and go home and continue the order online which made things a lot easier for us. Whilst still having a direct line of communication for any questions or concerns.

Paul was very kind and helpful with my purchase.

Great customer service from Juan! Great red dot deals, got my rug 75% off!

Your sale representatives were very kind and helped my daughter and I shop for everything we needed. Thank you so much!

We had a fabulous experience! Juan helped us every step of the way. His knowledge helped us pick a perfect bed and mattress.

We were greeted when we entered the store by salesman Paul and he gave me the rundown of the current sales and promotions. He checked in periodically but I never felt pressured. He helped me with my purchase which was quick and easy. We’ll definitely be back.

Paul was very kind and helpful. Good selection and fair prices.

My husband and I had an amazing experience!! All the staff were super friendly, very helpful and found us exactly what we were looking for! The prices were very reasonable too. I will go here from now on any time I need furniture :-)

I just bought a new living room set at Ashley furniture. They had a great selection, great deals, they’re willing to price match and they also offer financing if you need it. The sales staff was helpful and attentive. The furniture I bought was in stock so I didn’t have to wait long to have it delivered. This was my first time buying furniture since Art Van closed its doors so I wasn’t sure where I should shop. I would definitely recommend and will be a returning customer!

Than you Juan for assisting my brother and I with our purchase your the best.

The manager ask if he could help and I showed him what I was looking for he was very friendly and we looked at a few pieces ; I then found what I wanted and he set down with me and finalized my sale with a very personal attitude. I was very satisfied.

Got what I was looking for salesmen and women where great people

Our sales rep Juan was outstanding. We knew what we were looking for in sofa/loveseat selection before arriving at the store. Juan walked us through the entire process of viewing, "testing" and color selection. Very positive experience

Friendly, helpful staff

Clean, bright store with lots of options to pick from

Everything was a great experience from the sales associate Paul to the delivery. Very fast and efficient.

Ashley has really nice furniture. Staff are really nice. Austin is a very helpful salesman

Iontane was so pleasant, patient and helpful! Many beautiful furnishings to choose from.

Beware of the return policies. There are none, unless you are buying a temperpetic mattress and you need to read carefully. You can exchange for equal or higher priced mattress. No money back, ever. If the mattress is cheaper you can push for a store credit which in my case didn't help me at all. Because I also purchased all new living room furniture when I bought the mattress. So I have no need for a store credit. Also to get the mattress exchange was like talking to a machine or several machines. I did talk to people, but all they did is send me someone else several times and it took multiple phone calls to get the exchange going. I still don't have my exchange mattress and wont get it until late next week. So that is almost 2 weeks after I started the process. I am pretty happy with the furniture I bought but I probably would not buy from them again, oh, I forgot, I have to, because I have a large store credit that I have to use. Lucky me.

Very friendly and helpful

I had an wonderful time picking out my new furniture

My furniture shopping experience was very pleasant and informative. Thank you

Had a great salesman loved the store

Very quick, easy and efficient experience. All the staff were helpful, friendly and did not hover while we shopped around. Highly recommend.

Awesome sales representative

Clean quiet store. Ample items on the floor nicely arranged. Very nice sales salesman. No pressure shopping. We bought, now hopefully delivery goes as timely and nicely as promised.

Austin was very helpful and I appreciate his advice and assistance.

I was very apprehensive about furniture shopping after previous experiences at other stores. Every one at Ashley was very nice & not pushy in the slightest. Paul was excellent & I will come back here for other furniture in the future.

Iotane was a wonderful assistant. She was patient and accommodating. Love the furniture we purchased. The delivery drivers were later than expected but we received continuous updates and able to track the routes. Great idea! The drivers were fast, efficient and friendly. Great outcome overall. Thank you, Iotane!

Austin was Awesome!! He had great knowledge about the furniture and had wonderful customer service! I greatly appreciated his help and he knew the boundary of just letting you look around at your leisure and would check in when appropriate to make sure we didn’t have any questions. I enjoyed my shopping experience!

Quick & easy. White glove delivery was quicker than expected

Who ever does the delivery scheduling needs to be replaced. I was #9 on the delivery schedul where the delivery guys are putting the order together. How did any competent person ever figure I could get my order delivery by noon?

Everything was good

What can I say... JULIA was amazing!! She is a designer in the store that stepped in as a sales associate to assist me! She is the kindest and more importantly, most PATIENT service worker I've ever met. Thanks Juila!! You rock!!❤️

I love their products and styles but the customer service was lacking today. Not enough staff to serve the waiting customers and no one at the desk to check people out with small purchases.

I've bought from Ashley's before and enjoy the furniture I purchased. They have nice quality furniture with great prices. The staff has a no pressure attitude and they are very knowledgeable about the furniture. We had one delivery issue in the past, but it was resolved quickly to my satisfaction. I would highly recommend purchasing from Ashley Furniture.

Great selection of furniture and friendly sales staff. Their table set and sofa set worked out excellent in my remodeling project.

Just a warning if you buy anything from this company, be warned that they are horrible!!! The worse company I have ever worked with. I’ve had my sectional for 9 months after multiple deliveries of broken pieces and now a pice has been broke for 7 months!! They give me a runaround and have a service company come out to repair who showed up twice out of five appointments. Each time I’m told they can’t repair the piece yet Ashley furniture has not replaced the piece!! Horrible piece. Never again!! So as of today, 11/14/23, I have had two deliveries to supposedly replace the broken piece, the first one last week was an incorrect item and the one today came broken. Again, I bought this furniture in January 2023 and it was delivered in February 2023, broke in April 2033 and has since stayed that way. Each and every time a replacement comes, it is either stained, broke or wrong piece. The dining room table took 5 deliveries to actually have a table that was usable but I have to deal with the damages in that piece still. Just do you are aware, you buy furniture from this company, be warned it’s a nightmare that never ends. I forgot to mention that I did but an extended warranty but get this, it doesn’t cover any of the damages or replacements!!

The furniture we bought was fine. However they charged us a protection plan (roughly $750 cancelled within the 3 business days under Michigan law) and a delivery fee (roughly $350). We did not want the protection plan and we picked up our own furniture. When asked for a refund they gave us an "in store credit" for under $400. Unacceptable. We gave cash we want cash back. Been trying to resolve this for almost 2 months now. This is about an $1,100 issue in total. They are simply non responsive. Do not return calls. Thieves is the best word to describe them. Do NOT do business with their store on West Road. They are not honorable people. Mark Rigotti.

Everything was good

Friendly and professional.

I came into the store where Juan introduced himself and told me what's going on for sales, then let me roam the store without following. He even gave me a tape measure so I could find the size furniture I was looking for. Answered everything I had questions for. It was a very pleasant experience!

I bought a mental bed frame to replace the wooden frame for a bed that was a little over a old after purchase. I had no idea when I purchased the protection policy that the frame would not be included. What else would break on a bed other than the frame? I learned that I could have purchased a metal frame originally but I was never informed until I came in for a replacement. WHY was that option of a metal frame never shared... Until now. If it was due to COVID supply issues then just tell me that and let me make the decision to wait! My issue with my current purchase is that I wanted the bed frame to be installed. My whole conversation during the purchase was are "they" going to remove the whole frame or just the wooden slats? Are "they" going to call before coming to fix the bed? Not sure what part of "they" meant.. white glove service was not needed. Instead I got drop off at the door. It was never clear to me that the new sales person and manager Austin would not pick up on that I would need assistant with install. I tried to have the sales to cancel the order and reorder with white gloves but I was told that the system was not working that night to perform this task. I was told that a note could be put into the computer and then maybe the delivery group would see it and to call the store in the morning so that the manager could possibly change the delivery date. The note in the computer did not work and calling the store in the morning did not work.. as I kept getting the recording that the store was closed at 9:00 a.m.. I accepted the bed frame and will pay for a handyman service but the frustration and aggravation of the lack of customer education on product choices is unacceptable. I was going to buy a lift chair for a loved one that I saw in the store but I would rather go to a competitor even if it cost more. My experience with Ashley HomeStore has been awful. Both times the sales persons were new and needed assistance which cause long wait time and the service was not what I expected. It appeared after multiple conversations the day before delivery that somehow it was my fault that the receipt only listed door delivery. I wished my review was better because I really wanted that lift chair.

Austin at Ashley home store was great helping my fiancé and I pick out a living room set. I would highly recommend shopping here

Terrible experience they were supposed to deliver three pieces of furniture, but they only delivered two! The items that they did deliver were stained, holes, and wrinkles. It doesn’t appear that they’re gonna do anything for me, even though there’s a 30 day warranty. Supposedly the woman I talked to today was from corporate but I already told her that I already contacted the Better Business Bureau so we’ll see. I really don’t know how they can get away with this. Just want my money back. I won’t go to the store ever again keep in mind they do not give you refunds, even if the items are damaged 🥲 I guess an attorney next

We purchase furniture on Saturday October 14th they delivered it. Two of the chairs were broken at the bottom went to the store and told the manager Austin. He said he would order new coasters wheels I told Austin, it was broken where the wheels go in and they would not stay and also. I noticed overnight the chair wheels were digging into my floor went back to the store on Sunday, October 15th. Told him what was happening and asked if we could reorder something else and he told us no. He would not take that back We haven't even had the set 24 hours I just think Austin was very rude to us. Not professional at all I would appreciate if we get a call back from a district manager. Thank you just adding to my review today is December 22nd 2023 and I've still never received a call back from anybody about the problem I'm having for your protection, you should never buy from that store. They treat their customers terrible

Juan went above and beyond.

Juan was excellent, directed me to finding the perfect furniture set! He was Helpful, funny and informative. Will come back and would recommend.

Greeted promptly, answered questions

Juan Linares took care of me from a phone call to showroom visit I can't thank him enough for helping me out. I will be back...

I was very pleased with my experience buying living room furniture from here. The prices are more the reasonable and the customer service was impeccable and options were amazing. I highly recommend going here for your furniture

Pleasant experience

The staff was very helpful and resolved any concerns and or issues immediately.

Austin and Juan were very helpful. Not to overbearing, always there when you need it at the correct time and space. Will buy from THIS store again for sure.

Juan was absolutely great to deal with.

Juan was very helpful! I highly recommend Ashley Home store!

I have been to this Woodhaven location twice now and have been greeted by friendly staff that are also very helpful and get any questions answered. They made feel very comfortable and at home with no stress to buy. They also give you your space but not far away if you have questions. I would recommend for anyone to use this store location!

Very comfortable staff and low price furniture

First time purchasing at Ashley's. Iontane and Mike at the Woodhaven store were an amazing help in getting exactly what we wanted and insured we hade a great experience! Will definitely be back!

I was very pleased with my first time experience with Ashley furniture. The salesperson was knowledgeable and very helpful. Customer service was much appreciated

Great place to buy furniture. Very friendly environment. Sales people are very professional and friendly.

Very nice staff

Great furniture finds and customer service.

DON'T ever order from Ashley Furniture! I ordered "in stock" furniture a month ago and still have not received it. Ashley Furniture cancelled 3 different delivery dates on me within 24 hours of confirming each time. I went to the 19820 West Rd location in person and the manager, Mike, asked me to pay the driver $300 cash on top of the $300 delivery fee I had already paid for a delivery date that had already been cancelled on me. Very shady! The store said that they only take the orders and money and have zero control after that. I've tried contacting the corporate office and was kept on hold for 1 hour and 22 minutes only to be told a supervisor would call me. Still no call a day later. They will not refund my account in full so now I have to dispute the charges. What a complete nightmare!

Juan was great. No pressure sales. Asked what we were looking for and pointed us in the right direction. He checked up on us every once in a while just to see how we were doing. Bought a couch!

We came in with lots of questions and a goal in mind. Iontane was super helpful and got us the best deals for what we were looking for. I recommend checking this place out if you are looking for nice pieces.

Very nice and pleasant to deal with.

Mike and Juan we're very professional, polite and kind. They took their time and showed me several different style dinette sets. In the future, I will only do business with the Woodhaven Ashley store. Earlier I shopped at the Novi Ashley store. They were going to charge me double what this dinette set cost at the Woodhaven Ashley store.

Woodhaven store with Juan is always very great experience! Highly recommend for professionalism, friendliness, and ease of ordering.

Great store that helped me so much! Thanks Juan!

Good place to shop!

Very pleased with visit. Super salesman.

Not very happy at all. After a blundering fail in the delivery, my 2 consoles which were said to be available 7/26 are now discontinued. Thanks for selling me something you had to have known wouldn’t be available. Now we ended up going to the store and bought the floor model. Still short 1 piece of our original order. Overall a disappointing experience.

Worst customer experience of my life. Had items delivered that I do not wish to keep, however have been told they are final sale. Attempted to contact the hotline to cancel items that have yet to be shipped and have been told that items may not be able to be cancelled. My representative from the store is also unable to assist in a return/cancellation. I have not been able to get in contact with anyone who can give me a straight forward answer on anything.

Mike and Juan were great to work with. They let me pick out what I wanted and didn’t pressure me at all.

Very friendly staff not overbearing. Austin let us look around and checked back with us a couple of times he answered all our questions. Beautiful store, amazing furniture! I really enjoyed our experience at Ashley furniture and found just what we were looking for.

Saleslady was awesome!! Wonderful personality and very helpful. I just love, love my end table! And the price was right! Thank you for your great service!

Second time going to Ashley Store and Austin helped us both times. Austin was very helpful, patient, knowledgeable and most importantly — funny!! Customer service and professionalism was outstanding! Austin deserves 100 stars. Thank you AUSTIN! 😄

Juan was excellent low keyed sales person. Gave us plenty of space.

Love this store. Austin was great! He answered all questions asked, was extremely informative & patient with me, and overall gave excellent customer service. 10/10!!!

I called to order a replacement part and the process was very difficult. I was told that the order was placed and I had to pay at the store. When I went to pay at the store they couldn't find anything. A called to customer service was not helpful. I had to go home get information from the couch and and return to the store. After an hour I finally was able to order the part; unfortunately the price was three times as much as I was told on the phone.

I had a great experience. Mike was extremely helpful and answered my questions. :):)

Austin was awesome, remembered all the couches I liked and rewalked threw with me and pointed out them so I could make a decision. Never felt pressured or rushed in making my decision.

Very friendly and helpful sales people.

Good customer service at the store. Iontae was so nice and helpful. I haven’t received my furniture yet so I can’t comment on the delivery yet.

Sales girl great but over a week system down paid for loveseat that we can not pick up!! Very frustrating, seriously a week we assumed a few hrs, not good!

Sales lady was very polite and helpful

Austin was very efficient and helpful.

Will never shop here again ordered a bedroom set last week they promised it would be delivered Saturday and they called Friday and sent email to confirm and I confirmed with them. Friday at 5 pm I received a phone call. They cancelled my delivery because it wasn’t in stock. I called the store ( no call returned) and delivery people was given the run around. My sales person would not return a call to me or my mother. I will be getting a refund tomorrow. I have seen nothing but horror stories on their reviews. They lady never even apologized. This is unacceptable. They have a bunch of numbers you can’t get someone to answer or it says phones don’t work. This place is horrible and extremely unprofessional.

Ashley had a wide variety and all the coordinates to go along with what I was looking for. Made my shopping experience pleasant.

We worked with Brian and he was very helpful! No pressure and an easygoing demeanor! Best furniture shopping trip ever!

my salesman was very professional knew the product that he was showing us

Staff was awesome and very helpful.

Worst experience ordered a coffee table after we started the assembly one piece was missing which holds the center part of table I was 2 hours on phone with customer service they had no clue went to store they gave another number it was bad service too my whole table pieces are lying in living room they will send new piece after 10 days very bad service don’t buy any furniture from them

Had a considerable wait with the salesperson. He was busy with a couple of customers. I didn’t mind at first as it gave me more time to deliberate and shop. But then the wait became a bit much . Overall a good experience though.

Juan Linares was very helpful and friendly he found exactly what I was looking for. The manager (forgot his name, sorry) he was also fantastic...I loved how he is also an animal lover❤️ I'll definitely will be shopping here again and will recommend to my family and friends!!

The team at Ashley furniture is so amazing very patient and recommended great furniture

Friendly and Professional and I Love my furniture Highly recommend!!

Iontane is incredible. She's newer and she's not afraid to admit it. She's also not afraid to admit if she doesn't have an answer but she will ask someone until she has an answer for you. This was truly the best customer service I've had at a furniture store in a long time!! If you are looking for help look for Iontane! She's truly so incredibly helpful and personable. We will be back just because of her! Thank you again. I'm excited to get our couch!!

It was a very positive experience. John was awesome. Very nice person. He was very knowledgeable and helped us get what we needed in a fast and easy way. Will definitely go back when we need something else.

Great customer service! Went in there just to look and ended up walking out with a new set of couches set to deliver next week. Everyone we spoke to was really nice and helpful

Very negative sales person, but luckily the furniture is great.

0 stars not 1 This has been a horrible company to deal with. Initially I had an extra item for one of the sectionals delivered, and had it returned. Only two have to dispute the return, which was finally granted. Only to have the armless loveseat section to my other couch delivered over two months later and be charged for it on my credit card not once but twice I’m still trying to get my money back for that. And I had a used couch, delivered, torn, and no tags, the repair man put a recommendation that it be replaced and not repaired only for the company to state they never received the paperwork on that so we are now at three months and finally had someone out that did repair it but it is been hell with this company, I never will again deal with Ashley Furniture. Buyer beware the furniture is also breaking down. My ottoman already had a sunken middle after two weeks. It’s now three months and it’s garbage. They use synchrony bank, which also is difficult to deal with to get your refunds for charges that are fraudulent.

Had a great experience all around. Helpful staff who weren’t pushy and very knowledgeable. Definitely will be coming back in the future

Great store and good deals! Thanks to our salesperson and the manager Jesse for helping us!

I wrote a review after being told my warranty doesn't cover the lights on my sofa the warranty I paid 200 for someone from ashley reached out to me and told me that yes the lights were not covered who pays for a warranty to have there things half covered DON'T EVER PURCHASE THERE WARRANTY I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN

Nice, friendly, competent staff, very kid friendly with my 3 year old (didn't mind her trying out every chair and couch in the building). We were in and out very quickly compared to my past furniture buying experiences, which also helped with keeping the toddler happy and semi-well behaved.

We have been purchasing from Ashley Furnature for over 20 years. This time the product we receivesd was damaged and so far, it seems as though no one really cares. First I was told we would receive the new piece of furniture the same day. But of course that didn't happen and we still haven't received a call back. Very disappointed with Ashley Furniture.

Absolutely horrible! If I could give 0 stars I would. Made the mistake of purchasing a bed set here and we have yet to receive one that didn’t arrive damaged. Customer service is horrible and we’ve been sleeping on the floor for over a week now with 2 damaged sets being attempted to be delivered. customer service hung up on me and stated they don’t do refunds so now I’m stuck with a $2k charge and no items and have to go elsewhere to purchase something else with still no refund. Drove to the store and they said they can’t do anything and gave me another customer service number to call. If you care about your money DO NOT buy from here!

Juan is great. Enjoyed our purchasing experience.

Absolutely awful service. Don't try to spend your money here

So i brought a chair here had it 6 days, then it broke call customer service they said take pictures and email them so i did, they respond we order the parts and when they arrive calls us back and we set up appointment to come fix it, NOW IT BEEN 13 DAYS SINCE I RECEIVED PARTS AND I HAVE CALLED AND EMAIL MANY TIMES AND THEY Still HAVE NOT GOT BACK WITH ME THIS IS UNACCEPTABLE... LOOKS LIKE I HAVE TO FILEE SUIT AGAINST THEM.

Juan was super helpful and personable. I would recommend this place to my friends and family.