Ashley Store Woodhaven, MI

Costumer service was great, Ionntane answered all the questions we had and was very kind and nice to work with. I highly reccomend her as the person to go to.

I started looking for a couch a few months ago, Ashley was our first stop, my son and I checked out a ton of places but kept coming back to a sectional at Ashley. Iontane was amazing to work with, she was patient and wasn’t pushy at all, which I really appreciated. When I went back to purchase it was her day off, I worked with her manager Juan, who made clear Iontane would get credit for the sale, which I appreciated. When I went to complete the purchase, he added on the protection plan without telling me, I was very annoyed by that. He ran through the math quickly, and it felt like he was trying to bury the protection plan ($675)😳. The sectional was delivered, it is super comfortable and looks great and the guys who did the delivery and set up were extremely professional and quick, I can’t say enough good things about the experience with Iontane or the delivery drivers. My only reason for the 4 star was the warranty piece.

Very n8ce staff, helped with all our questions and showed us different types of mattress and pillows for all kinds of comfort problems.

I have several medical issues, post brain & liver surgeries as well as fibromyalgia. My bed was too high for me to access. I explained this when selecting a bed at Ashley Furniture. Iontane assisted me in selecting a bed that I could easily sit on without difficulty, perfect height. She ordered the platform she said was the ideal size for the bed selection. It took 2.5 weeks to receive and they delivered the bed with a platform that makes the bed 31 inches high. I can’t get on or off without a step stool. The Store manager Juan referred me to the customer service number stating they would gladly make it right and after 3 hours the first day and another conversation the second day, customer service informed me Juan would not approve a resolution and I am stuck with their error. I reported it to my cc company and am praying they help me. Please beware of Ashley Furniture. I shopped the Woodhaven MI Store. Google, Reddit and Better Business Bureau research this furniture company/store.

Our salesman Jude was amazing and forthcoming with all the info we needed. Left the store with an amazing purchase.

Excellent and patient service. Looking forward to receiving our new furniture

Paul was informative but not pushy. I was super happy with the quality of the faux leather sofa and loved the option to buy a floor model on a discount! Clean well displayed store.

The service was excellent! Jude and the young lady was so patient and helpful 😊

Associate at the Woodhaven Ashley store helped me by locating a difficult to find coffee table and facilitated my purchase. Very friendly and professional.

Can’t recommend Juan enough! He was amazing! I had a pleasant experience while shopping for a new couch. I was not followed around and was given plenty of space to decide on my own time! I brought my parents back with me to help decide a few days later and they ended up purchasing a new living room set as well! 10/10 I’ll be buying furniture here in the future!

Sales person Juan was very nice and knowledgeable!

Delivery was super complicated

Daniel Roberts was extremely helpful. He actually waited on a second customer at the same time because we both wanted the same sectional!

My sales agent was wonderful.

U all was very nice to me n I appreciate u all thank u very much

Beautiful store and great help on day 12, 259 of shopping for a couch. Thanks Juan!

Nice showroom, good choices available, no pressure salesperson.

Great

The sales associate was informative and friendly! She was helpful with a smile!

Daniel was awesome, super punctual and made references that made sense and were helpful to our purchase. Would recommend this store based on quality, service and cost. Thanks again!!

Jude was a fabulous salesman. He was informative, made recommendations based on our needs, stayed within our price range, and didn’t try and force anything on us that we weren’t interested in. Ask for him when visiting!

Great service!

Lisa was very friendly and helpful a very good person Ashley furniture has employed

Jude and Lisa are the best! Major shout out to them! They showed me exactly what I was looking for, kept the prices in my budget, and didn’t try to scam me because of my age! Thank you guys for helping me with my first big girl purchase

Jude and Lisa are the bomb! They listened to me, showed me what I was looking for, and didn’t try to keep up charging me because I’m young. Major shout out to them!

Salesman was great, very respectful of our space. Knowledgeable and good to talk details with. Great price and we will be back.

Went in for furniture, but left because of how bad the workers kept excessively bothering us, after saying we were just wanting to look by ourselves first. The store was completely dead, and the two people there came up to us a total of 7 times in 15 minutes. I know it’s their job to sell, but we couldn’t get through looking at more than 2 things without them running back to us, after saying we were okay and we will come to them if we had a question. We basically ran out of the store after the 7th time in a row, so uncomfortable.

Our sales person Myra was great. If you want a helpful, nonpushy person, she is the one.

Jude was awesome very personal

myra vantine was very helpful and nice

DO NOT BUY. My wife and I purchased an entire bedroom set and additional coffee table. When we got home we noticed the coffee table did not move correctly on its wheels. We flipped the table over and discovered multiple structural pieces along one whole edge. We called the store back and were promised a $100 credit from the salesman who sold us the furniture, Paul Kendall. This was to be applied on our new Ashley furniture credit card. After 3 months and weeks of additional calling, it is safe to say that we were lied to and sold cheap product. Our bedroom furniture said has also turned out to feel cheap and show wear after only 3 months and this was from their “gold standard”. Do not buy.

Went in looking for a chair for my living room had to swivel. Lisa came up to me and showed me a few chairs. I found one I just loved. Went to a few other places to look, but didn’t find the one like she showed me. It was perfect. I went back and purchased it the same day anyone looking for some beautiful furniture stop in at Ashley’s home store in Woodhaven. They have wonderful stuff and ask for Lisa, thanks again, Lisa

Excellent customer service!

Jude is very helpful, sold me 2 good mattresses

It was easy because I knew what item I was interested in. I was going to call because the foot rest of the recliner is not closing completely on the first day. Are there more problems?

We came into Ashley's furniture in Woodhaven we weren't really even looking ...Daniel Roberts showed us some mattresses and with his great knowledge and presentation of the product And his 10 Plus customer service he sold us a mattress that we wasn't even really looking for but now we are so thankful that we bought it.. He went above and beyond when he also reached out to make sure that everything was taken care of and that we were satisfied with the delivery and our product.... We will definitely be telling family and friends and we will definitely be returning back to see Daniel Roberts for any of our furniture needs

Friendly staff, great selection, beautiful furniture!

Excellent service , very friendly staff

Delivery guys did a great job. Friendly and fast.

Lisa was my Sales Rep and she was amazing, made sure I got the best deal with all the benefits! So excited for my new dining set to arrive!

Had a great experience, tried numerous beds, sales person new his stuff. Go see Daniel Roberts

I had the best well experience furniture shopping ever! It was fun! I changed my mind several times and the woman helping me didn’t even flinch. The prices were great! The selection was wonderful. This store is a hidden gem. It’s tucked in a tight spot in the back of a plaza. It’s so much bigger on the inside than it looks.

Daniel was great. He was knowledgeable and helpful with the whole process.

An excellent experience with Ashley furniture. My furniture is beautiful and the entire process was excellent. Great delivery service!!

Had a great experience at Ashley furniture in Woodhaven Mi. Paul was our salesman very very nice guy. Was not real pushy and letting us walk around. Came by now and then to answer questions and help us out. If you stop by there ask for Paul!!

Having Iontane Fondale as our salesperson really made a difference. She was extremely knowledgeable about various products in the store. She helped us locate a fabric that is cat proof from scratches for our new love seats.

The people working at Ashley's was very nice I took my 3 year old granddaughter with me and they were also great with her also the delivery guys were very nice and did a great job setting up and making sure everything was working before they left great experience all around

It was a pleasure to work with Juan at Ashley in Woodhaven. I e never shopped at Ashley. I found the perfect coffee table online an he was able to help me place my order a tell me how to pay for it online . He also set up a delivery date. I appreciate his patience , kindness and professionalism. If I ever visit the woodhaven Ashley store I will be sure to ask for Juan specifically!! Great job. Thanks Juan.

Jude was knowledgeable and very professional. Will be asking for him when I need more furniture!

Daniel was very helpful and not pushy. Great experience

The ordering process of the furniture was good. They answered all questions

Our salesperson, who is a manager, was awesome. She went beyond the call of duty. My husband and I felt welcomed and special. The environment was very pleasant and relaxing. The store was warm and cozy and our salesperson, who is a manager, was fantastic. Highly recommend the store and our salesperson, who is a manager.

The manager Iontane always takes care of me. Love her to death. Always a friendly and good experience all around. Definitely recommend!

Excellent service from the sales rep! I deducted a star because of my experience at the Warren warehouse, which had dirty chairs in the waiting room and they wouldn’t let me use the restroom.

Very happy with our salesman Paul, he went over and above to make our deal work.

Had great customer sevice support today. Getting the furniture we wanted and all details explained very nicely.

Juan did a great job.

Very helpful, very friendly, good service

Great service with great prices

After greeting me at the door, there’s never any pressure or stalking me around the store. Lovely selections, friendly staff too. I’ve purchased a few large items without any issues during or post sale.

Salesperson was friendly and very helpful. My mom was looking for a new living room set. She was very patient and informative.

Juan is awesome!!! Friendly, not pushy, full of info. Great experience 😊

The Experience was great Juan our furniture specialist was very knowledgeable about products and listened to our wants and needs my wife and I couldn't of been more impressed with the service all of the personal there were kind a pleasant.

Great service. Will return if I want something else

This was the best experience I have had in a while the gentleman that helped us out was very knowledgeable and helpful and friendly

Amazing help and prices and products

Great customer service, and good quality furniture, if you go ask for Paul he’s so informative and top tier personality.

Thank you,Joey and Paul, for all your help .I can't wait for my Fossil Ridge carved storage trunk to arrive.

Very nice and helpful people

Store was clean and inviting. Our mattress expert, Lontane Fondal, took her time helping us until we were very satisfied with our purchase.

Joey was great! Very nice and it was a pleasant experience. Joey answered all of our questions and the rest of the staff was great as well.

Everything was fine. Service was good. Had a slight problem with check out and getting me my credit card but otherwise a great experience.

Had a Great Experience today! Paul our salesperson was very knowledgeable and helped us find a couch and loveseat that fit our needs and price range. Free delivery!! Definitely will shop here again!

Excellent Service and very helpful

Loved the experience here! The reps were so kind and helpful ended up buying a few things!

Juan was a very good salesman. He inrroduced himself then respected our space and wanited for us to come to ask him for help will definitely be back when we need something else.

Absolutely wonderful.our specialist iontane was very helpful .she helped us find the perfect loveseat and the price was right .so I say thank you to both iontane and Ashley furniture.

Staff very helpful. Positive experience.

Jude and Juan were great to work with they listened to what I wanted.

Very good service overall happy with everything

Professional, courteous staff. Had no issues answering any of our questions. Fast and easy purchasing process. Definitely would recommend!

It was my 1st time visiting Ashley furniture. Sale rep Joseph Hogan was pleasant. The furniture i originally wanted was not at the store, online only. I'm a visually person when it comes to buying household furniture and electronics. I was able to purchase some nice furniture that I felt was comfortable for me. Joseph was able to assist me with my questions as well as searching for the color in which I was interested in. Overall visit was nice and customer service was good.

They helped us in every way. The service was great

Lisa was fantastic in helping with our new living room set.

Tiffany was patient and helpful with us and we love our choices we made can’t wait for it to be delivered

Paul was great to work with. He went above and beyond helping us with our purchase. He had no problem nor did he rush us given we were still in the store finishing things up 30 minutes after close.

Excellent experience

We had a fantastic sales person named Lisa, witch made our furniture shopping fantastic and easy. The sales people and manager were very friendly and professional.

We had an amazing experience with our sales person Juan. He answered all of our questions and was very knowledgeable.

Iontane was amazing! There wasn't a question that she couldn't answer. She was patient and made our shopping experience pleasant. We will be going back to Ashley for our future furniture needs.

1st time ever walking into this store, Ashley furniture. A pleasant surprise. Walked in for a quick peek around & impressed with the offerings & cleanliness of the store. Spoke with Paul who was professional and did not hound me at every step we went in the store. Though what we went in for was not available we did fund a new table lamp on clearance that was a phenomenal buy! We would definitely go back next time we're in need if furniture.

We're so excited we just bought a bedroom set for our grandaughter. Paul our salesman was great. He was very knowledgeable and helpful. He answered all our questions and concerns. I didn't feel pressure from him. Like we did at the other furniture store. So with Paul's help we, were able to achieve our goal. Thank you again Paul, for your help.

A very personable and helpful salesman. He showed us a few items then let us look around by ourselves. He was available to answer our questions. Nice gentleman.

Lisa McLaughlin and her manager at Ashley furniture helped shape my experience. Thank you for the great service!

Showed what I was looking for.. offered Red Dot sale prices / completed all necessary paper work.

Terrible customer service from the store manager.

Went to store and ended up ordering $3500 of furniture. Literally took three days out of our moving schedule to complete transaction.

So far my experience has been great. Lisa, my sales person, met me at the store to complete my sale which I liked having the same Rep to assist from beginning to end. Now, I’m anxious to see his delivery and set up goes 😄

My salesman was AMAZING!!!!! I Love Ashely Furniture. They have next day pick up....the other stores didn't even have warehouses in Michigan. Great experience ⭐⭐⭐⭐⭐⭐

Great place with people who help you find what you want. Thanks for a great experience. Of course our sales person Lisa Mc Laughlin.

The salesman was very helpful. He helped us purchase 2 recliners at a great price. They have beautiful furniture. I would recommend them to anyone.

Do not buy furniture from here. My wife and I went there to look at a new chair and half. We looked around and instead found a bedroom set we loved. We worked with Lisa and decided on a new matress to go with it as well. We were quoted a price and she told us it might be off by a few cents. We left to compare with Gardner White. We decided on the Ashley set because it checked all our boxes. When we came back, we let Lisa know we would move forward. The final price was over $500 more than she quoted us. The manager Juan stepped in when he could see we were upset about a potential bait and switch. He did work out a deal to come close to the original quote. We shook hands and I paid in full. We set a delivery date for today and followed the instructions given to make sure we were all set and responding to the delivery bots texts quickly to confirm the delivery. We went home and spent days clearing our room of the old furniture and tore down our old bed this morning. Today, they delivered the matress and box springs only. The matress was also ripped. I called to see what happened and was told the distribution center screwed up and they will have the furniture delivered tomorrow. This made no sense because we bought the floor model! It was already sitting right there! I was told I had to call a number to replace the matress. Luckily, Iontane was kind enough to set this up for me. I called work and let them know I would need an additional day off to be here. Lisa called and couldn't have been more rude about the situation. She basically let me know we already got a price discount and there was nothing more that would be done to compensate the on-going headache. Keep in mind, I never asked, she just decided to tell me I have to deal with it and I am not the only person this happens to. It turns out she was right! We let friends and family know what we are dealing with and they said similar things happened to them when they bought furniture here. I was also just informed that tomorrow is not an option for delivery and they will try for Saturday. Great, i get to call HR and try and get my PTO request reversed now! We have to spend the next two nights sleeping on the floor with our old furniture and clothes scattered around the house because we can't move anything around without the new dressers to put stuff in. Avoid buying anything from this store. It's not worth it. You can get the same furniture from a company that knows what they are doing and will treat you right. We still need a chair and half with an ottoman and planned on going there again to buy it. Not anymore!

The salesperson was very helpful and friendly. He was willing to help yet not be pushy. The delivery men were exceptionally helpful and friendly. Very careful bringing the furniture in and placing it

Paul and Juan were great. Helped us find an articulating bed platform we didn’t know we needed until we tried it in store. Thanks guys!

Great service, extremely helpful staff.

I had a fantastic experience at Ashley Furniture, thanks to the outstanding service provided by Jude. He was incredibly polite, helpful, and knowledgeable, making the entire shopping process smooth and enjoyable. Jude took the time to understand our needs and guided us through the options with great patience and expertise. My family and I had a wonderful time choosing our desired furniture, and we truly appreciate the excellent customer service. I highly recommend Ashley Furniture and especially Jude for anyone looking for a hassle-free and pleasant shopping experience!

My salesperson at the Woodhaven store was AMAZING! Lisa McLaughlin sold me on the features and value all while remaining professional and helpful.

We purchased our couch and loveseat in 2022. We thought it was leather. It was faux leather. So now only having it almost 3 years the material has worn off where your head touches. I think it's from my husband's bald head, maybe due to oils in your skin. So heads up on purchasing faux leather! It's on all the headrests. So sad because we do love the set.

My salesperson Juan was extremely helpful and courteous and knowledgeable while showing different styles of sofas. He made the shopping experience pleasant from beginning to end. I am very pleased with the purchase! And highly recommend Ashley furniture!

We shopped around for weeks for a new sofa/sectional. Ashley sales reps were very helpful and prices very good for the quality furniture. Thank you, we just ordered our sectional from Ashley and waiting for it to arrive next week….

Paul was probably the best salesman we’ve ever had. Gave us space, no sales pitch nor had that sales personality. We actually canceled our furniture from ABC after dealing with Paul & Ashley price.

Horrible. Took 4 months to get my bed delivered. Store manager promised he would compensate me for the long delay once my order was finally delivered. Now he is ghosting me. Not cool at all. I will continue to call him daily and will eventually make my way to the store once my broken foot heals. The only thing this store has going for it is the quality of the furniture but their customer service and delivery SUCKS!

Had an amazing experience with Jude our salesman. My wife so pleased she purchased pie after our meal and brought him a treat!

Great price and friendly sales staff.

Lots of variety to choose from with great deals and financing. Lisa, our sales person, was very helpful and knew exactly what we were looking for and very informative on what we were purchasing. Highly recommend!!

The best store to buy furniture. Iontane Fondal is an amazing sales perfessional.

Juan is a fantastic person to work with. Could not have been more pleased. Very grateful 🙏

The sales associate Iontane Was absolutely incredible… She was very knowledgeable of the products and very patient with us choosing the dining room room set for our personal needs… I would highly recommend Ashley furniture as well as Iontane

Salesperson Lisa was a great help! She’s very knowledgeable, patient, & she wasn’t “pushy”. Love my new furniture!

Very friendly and helpful staff there.

Paul was very helpful, not overly pushy with anything and happy to just guide us in finding what I needed. The rest of the staff was also friendly and welcoming. We didn’t feel rushed or pressured into buying anything and Paul actually found us exactly what we wanted.

Guys were very helpful and very pleasant. They did a wonderful delivery!

Ms McLaughlin was an excellent advocate for searching out what we needed and helped us get it. A couple hiccups but she handled it with poise. A good Christian company doing business with Christian values.

Paul was absolutely amazing! Kind, patient, caring, empathetic, and so much more. He went above and beyond to make sure we were happy with our selection. Thank you for treating us like family!

Good selection, reasonable pricing, and helpful staff. Jude was easy to work with.

Walked in found what I needed and had excellent service . Paul was very helpful looking forward to the new furniture.

Very nice and kind staff. Prices aren’t the cheapest but I noticed their stuff is good quality. Our rep was very kind and the manager even came and introduced himself to us and made us feel very welcome. 10/10 would recommend if price is not an option!

Looking forward to my table being delivered. Lisa was so sweet, and helpful helping us decide on a table.

Juan was awesome!!

I was misled on the promotion They gave me when I purchased my furniture and now I’m being charged hundreds of dollars of interest do not do business with this company runaway do not believe a word they will tell you it is all a lie. You’re much better off getting furniture from Bob’s or Gardner White or literally any other store. It could be Walmart just do not do business with this company, their customer service is based out of Korea or somewhere where you can’t understand anybody. these people are the worst they just want your money and then it’s none of their business. That’s what the manager said to me.

No hardware built into the bottom of the couch to attach 2 of the feet. Truck wasn’t even 20 minutes away and they wouldn’t turn around now we have a useless couch in my living room. Unable to give 0 stars

Very pleasant, clean store. Staff support nice.

Iontane was fantastic great job. She took her time understood what we were looking for. And got us the best furniture

The magner there is rude and tells nothing but lies to you! They are money hungry that’s about it

Unfortunately this has been the worst form of customer service I’ve ever had to deal with. Most of the store staff is friendly and willing to help but the manager Juan has failed to reach out on 4 different occasions over the last week to get an issue resolved. Upon delivery of a piece of furniture the delivery team (late by an hour after the time window) took one chance at fitting the furniture in our room then said they didn’t have time to mess with it and left. At this moment I am still waiting for Juan to reach out and fix this issue.

Iontane is the very best and made my experience excellent!

Lisa , took great care of us. We would come back to Ashley because of Lisa. I love ❤️ the fact we connected via phone and text. It made my experience much easier and worth it .

Paul was fantastic!

We had the most fantastic experience at Ashley’s Furniture store in Woodhaven last weekend. Our furniture was delivered today already and we absolutely love it!!! Lisa and Juan AND the rest of the staff there were so amazing and so nice and went above and beyond. We were impressed with the whole staff there. Such nice employees!!!! We are so so happy with the whole process!!! Thanks everyone there at Ashley’s. Awesome job!!! 🤗👏👏👏

Absolutely 💯

It was terrible I was over charged for a floor model so I canceled my order They cheated me on everything I am filing a complaint

Friendly service. Easy purchase with no pressure

Thanks to Paul Kendall my husband and I were in and out in half hour. We purchased a motion base king bed and a mattress. Paul was very helpful thank you

Staff was helpful and polite.

Our Sales person Paul K was a very non pressure awesome guy. Answered every question and took care of us when we asked for help. Bought a sectional and a chaise.

Salesman very pushy and prices high. But he tried.

It was a wonderful experience..

Paul was great once again! We brought dining room furniture last year and always happy with the process. He navigated through the sales process and helped us with our final decision with the living room furniture. Loving our dining room furniture and can’t wait for our living room furniture to be delivered!

I would recommend Ashley furniture store to everyone. Their service was wonderful very kind and friendly. Definitely a variety of style to choose from… Very Pleased customer .

It was a great experience

It was an easy and enjoyable experience

They serve you very well, the ladies are very kind, I liked it, and the price is very good 👍

My experience was excellent, especially the salesperson- Iontane Fondal!

Terrible service. From delayed delivery to service issues. Kitchen table was first promised in 2 days after purchase. Timing was very important to me. Then notified by text it was delayed by three weeks. The table was delivered finally and paid extra to have assembled. Found out missing a major piece. Could not put together.,said they would ship the piece to me and then have to set up another service call for it to be put together. The piece that was ordered did not fit so another week to wait for a new table. In total waited 5 weeks and had to take off multiple days of work for delivery. Reached out two times to the store manager and left messages. Promised I would get a call and compensation. No follow up from the store or manager. I knew. Ashley had some bad reviews but was trying to give my local store my business, but lesson learned.

Paul was very helpful and patient as we explored sofa options.

Great!

Everything was quick and easy. The staff was very friendly.

Gave us time to look around on our own, then came and gave us information on what we were looking at as well as showing us similar items. No pressure to buy. Will shop there again

Paul is always a great sales person, no pressure, very informed and fast transactions. Always appreciate the great furniture and customer service!

Lolita taylor was a pleasure to work with she was knowledgeable friendly and helpful made the whole experience enjoyable

Amazing customer service from start to finish! Our whole purchase process was simple & easy!

Juan provided us with excellent customer service. Very knowledgeable and professional. A pleasant experience shopping at this store.

Clean parking lot. Nice big area to park and load ur furniture.

I shopped Ashley a few months back, had such wonderful customer service I returned for a entertainment fireplace stand. I return because my sales lady Iontane was wonderful and had all the patience with me. What I like most about Ashley was I never felt pressured. I definitely will return when it's time to replace our sectional

We drove to the warehouse to pick up our table to drive back across town and unpack it to find water damage. After 3 hours on the phone, still no progress!! I am tired of buying products from them and accepting them as they are. No more. They will not like it if I have to drive back to Michigan from Iowa to return this damn Table. We bought it for our son while we were out of state, and they asked for our home address. What a cluster “F—-“!!!!

Great selection, friendly staff, provided us our requested space instead of lurking and waiting impatiently (like some other furniture stores). I think we found a new place for our needs!

Everyone was very nice and our sales person (Paul) was very helpful.

Great service. Good prices

Sales associate was very pleasant

I highly recommend this location for their amazing welcoming customer service. Lolita was so attentive and helped me secure the cutest affordable living room set! Shout out to Juan the store manager for his help in the whole process as well 😊

Great experience. No high pressure sales. Juan was very helpful and knowledgeable.

This is mine and my wife’s second time dealing with this ashley furniture store and both times we have had problems. I told myself after the first time, where our furniture we were told would arrive in 2 weeks got pushed back months, that we would never go back but when we were considering a different furniture company my wife wanted to go in and sit on furniture similar hence why we went into Ashley. While in the store, we got convinced to go with Ashley again this time around because they “fixed all those problems we used to have.” We were told we would get our chair, ottoman, bed frame, 5 drawer chest, mirror and dresser all on the same day. Upon taking time off work to be here for the delivery and with no notice, only our chair, ottoman and bed frame were delivered. Upon calling customer service, I was told that they got the other stuff the night before and the “truck was already loaded” so we had to wait for someone to contact us to reschedule the delivery despite it being THEIR mistake. We also ran into an issue with the delivery people as they say it’s “white glove” but the ottoman is dirty in the corner and the delivery guy was going to leave our headboard crooked before we said something to him. The sales people at this store were very nice and helpful but when it comes the shipping and delivery… they are an avoid at all costs!!

Great experience! Our salesman Paul was very knowledgeable and patient. Go to Ashley furniture and ask for Paul, you won’t be disappointed!! The manager Juan was great as well! We were very impressed with everything. No high pressure sales tactics and prices were reasonable.

The people who waited on me were very friendly and answered all my questions. Very satisfied.

Paul Kendall was very helpful with our recent purchase of a dining room set. He wasn't pushy, let us take our time looking around, and able to answer our questions when we were ready to purchase. Highly recommend Ashley Furniture in Woodhaven.

Nice service. Juan let Us look without hovering over us. I tried many chairs, but went home with nothing. However, went back the next day and came home with a chair. Good service, good deal!

Iontane was very friendly and helpful. She explained the details of all the pieces of furniture we looked at. And explained the warranty and was helpful in accommodating a delivery time.

Paul is a great sales person & so far my furniture has no problems, and still looks wonderful since I purchased it in November & I just purchased a dinner table with 4 gray & black chairs and a cocktail table for my family room

Sydney Pappas at the Woodhaven store was a very helpful sales person and we joyed working with her.

I came in because of the website. I didn’t even know the store was in woodhaven. Iontone was my service professional. She was not high pressure, she listened to what I wanted. She did not try to sell me things I don’t need or try to upsell me. Her gracious attitude was appreciated and her wonderful disposition made buying enjoyable.

Very Professional Service. Staff are so Helpful, They go out of their way to meet your needs. I Recommend You Take A Look At all the Great Deals at Woodhaven Ashley Furniture Store.

I knew what I wanted (reclining loveseat) I went into the store, told Juan what I was looking at online. He gave me the details for that piece, I ordered it and delivery scheduled 4 days later. No trying to get me to add on anything else. Quick and efficient.

I had a good experience while shopping in the Ashley store in woodhaven the sales representative paul Kendall treated me with respect

Paul was our saleman, he was very helpful. We had a great experience and will shop there again in my future.

Wonderful manager sorry forgot her name

Ms. Harley did a awesome job today and if I win the cruise, I will take her with me.

Juan and Paul got me taken care of in less than 30 minutes!!!! After wasting hours and hours over the phone about my purchase!!!

Very accommodating staff. Bent over backwards to help me find what I was looking for.

Very good experience in this store. Last time I was in Madison Heights and dude messed up my order. Hoping delivery will on this order will go as good.

Great experience. They helped us 100%. We will always be loyal customers

I don't even know where to begin with my HORRIBLE experience with Ashley furniture. I ordered a couch and chairs, delivery was going to take a month....wasn't a big deal. A couple days before they asked me to reschedule FOR A MONTH LATER so I decided to cancel my order. Talked to 2 different people who said everything was taken care of. Couple days later I get a text about my delivery. Called and talked to Juan who said nothing was canceled. I went through with delivery since I didn't have a couch and they could deliver in a couple days. Biggest mistake ever! I went through concora to finance an entertainment center. Called ashley to take it off my order, which they did, but I'm still getting billed for it! They also owe me a $600 refund a month after my delivery. FIRST AND LAST TIME GOING THROUGH ASHLEY!

Paul Kendall was very helpful and informative. He made our shopping experience enjoyable and happy we stopped in.

We felt welcomed and more importantly “Not Pressured” Juan listened to our needs and helped us find options that worked best for us. We well return.

Worst customer service ever. I had a kitchen table and stools delivered yesterday. One stool after the delivery I noticed the leg was short. I called multiple times before I could speak to someone. I talked to Ashley (LOL) was given a ticket #. This morning I called the Woodhaven store talked to Harley who instructed me to call the customer service # because the ticket opened up yesterday did not exist. Is this how customers should be treated? So very disappointed! First and my last purchase from Ashley's home furniture. I had so many other items on my list to purchase, but not considering now and have removed them from my list!

The worst place ever worst customer service do not shop there

The staff is so friendly and helpful. They also were very knowledgeable about all the furniture and even helped me pick the right colors to match my fireplace. They went above and bryond and were never pushy. I highly recommend.

DO NOT SHOP HERE! LIARS AND DON’T HELP SOLVE PROBLEMS THEY CREATE! My wife and I ordered a bedroom set from them they delivered the wrong bed set and never helped us fix it we had to chase them And contact them the bed frame we ordered didn’t require a box spring the frame they delivered needed a box spring we could not sleep on our bed for over a week because they delivered the wrong frame AB’s wouldn’t even talk to us or help us get a discount on a box spring we ended up buying a box spring from a different furniture store because they were giving us the run around! THEY DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL! Never shop here Harley and Juan are horrible sales people and supervisors they just want to make their sales and be done with you we never ever heard back from them and Harley promised to be there every step of the way to help fix her mistake and I had to constantly chase them and get ahold of them

My salesman at Ashley furniture in Woodhaven was very friendly and knowledgeable. He answered all my questions and even matched the online price!! My purchase will arrive in two days!!

Ling Made my furniture shopping a pleasant visit. Her knowledge of the different sofa materials and styles helped me so much in making my decision. Ashley’s is my new furniture Store . This was my first time at Ashley’s n i get my furniture today , Two days later. Awesome thank you Ling

Me and my wife loved our experience at Ashley our salesman Juan was the greatest answered all our questions and concerns very professional and I love the way he allowed us to shop and make decisions without breathing down our backs like other stores do I will be visiting for my next furniture purchase

Great service and very friendly new store manager 😃

Very helpful and quick to share information of what we were looking for/interested in. Would definitely recommend going here again for other furniture needs

Our first purchase through this store. Great selection and staff was incredible!

Mr. Paul Kendall was very helpful in store and with the online purchase. He took all of our information and was ready when we called. Mr. Kendall is a great asset to your company, we look forward to visiting the store and working with him again.

Went in for a lamp. Large selection. Found one and happened to be 30% off Looks great in living room.

My wife and I went to the Woodhaven location for the first time. We were looking for a kitchen table and were promptly greeted by Harley. She did a great job showing us options and explaining all the promotions. Thank you for all the help Harley. We will be back for more in the future

Harley was amazing and very helpful!!

Great service and very helpful. I will be back

Good experience. Paul was helpful and very nice!! I'd recommend checking this place out first!

i cannot express how terrible the service is here, not just with this location but with this entire company. i’ve had broken furniture delivered to me and other people i know, had to fight to get that furniture discounted. had furniture that delivered that needed to be built on arrival, but the drivers didn’t have the tools to build it. i lost my credit card, requested a new one, it was delivered a month later with my name misspelled and no expiration date. requested a new one in FEBRUARY, it is April and i don’t have it yet. officially closing my account today. don’t get your furniture here.

I walked in at the store at 10:30. It is now 1130. I’ve walked around this whole entire store not one person has said hi. Can I help you with something not one person and I’ve been walking around the store for an hour not one person has walked up to me, not one person has asked me if I need help finding anything nothing this is pathetic. The only person that has said hi to me in the store was the lady that was painting the back wall So I probably won’t be coming back here. They do not have very good customer service maybe it’s because I’m a young girl and I don’t have a man standing next to me or I’m not an older couple and that’s why they’re not asking me if I need any help they should be ashamed of themselves

Had a wonderful experience with Harley! Very pleasant courteous & helpful!

Terrible terrible service communication sucks. They say anything to pitch a sale. Just blatant lies. If I paid for whit claw which was an additional fee why is my dresser not being put together? Was told they discard old furniture that your replacing as well. Another lie! Delivery was constantly being delayed and rescheduled where I took those days off work and missed money all for them to call on the day of delivery and once I rescheduled I was advised that half of my order needed to be reordered due to issues on their end. So two days of work I have to miss to wait on them to do something that could’ve been done all at once if communication was key instead of misleading information to pitch a sale. I am never purchasing from this compant ever again. If I wanted to build my own items I would’ve ordered on Amazon and it would’ve been way cheaper!! You guys suck and I will also be calling your cooperate office to place an official complaint! I also find it funny how they reply to all the positive comments and disregard the ones that speak the truth. Have the same energy on everyone’s post. Seems like employees are writing there 4star reviews!

While on the hunt for new furniture I made a stop at Ashley furniture in Woodhaven and Austin was extremely knowledgeable and helpful. Although I wanted to buy on the spot Austin understood I had to bring the wife back with me a few hours later to make sure she liked the 2 couches before jumping on the deal. Once the Mrs and I agreed Austin was able to make the whole application process quick and painless. Thank you Austin!

I went to Ashley Furniture in Woodhaven looking for a loveseat. Michelle was very helpful and took her time with me going over the details of what I was looking for.

Absolutely terrible customer service if you have issues with damaged product. Quick to take your money but will do everything to NOT give you a refund … 1st time and LAST time Ashley customer!

Austin was very Helpful and Professional!

Very friendly service, very helpful with my purchase

Great service and beautiful furniture!

Here's an interesting situation. Dealing with Juan. AA++++ THEN you gotta deal with Austin. NOPE ! Arrogant sales manager unwilling to do anything to help. Walked out of the store. Will never return. Stay away. Dealing with Juan. Excellant. Unfortunately cannot deal with the " joke " of a manager Austin. Take your money to Bobs furniture. They care about there potential customers. Period.

Austin and Harley were amazing and helped us find the perfect mattress set

I had a great experience at the Woodhaven Ashley Store. I had viewed many of my choices online, so it helped when I walked in. I knew what I was looking for, what style, what functionality I wanted, color, warranty, & options. It was the easiest sale the salesperson would make that day. Everyone was professional & friendly. You could even say…I had a Juan of a kind experience! Thanks for all the help Juan!!

Harley was great customer service A1 ⭐️⭐️⭐️⭐️⭐️

Juan was very helpful in helping us to choose and purchase our dining room table and chairs.

Got exactly what we wanted at a much lower price than other stores. Our sales person, Paul, was very helpful. Made sure we got the best possible price. I would recommend them to anyone.

They were helpful with finding us a sectional and creating it to fit our budget price

Very friendly and treated you like family, I would buy all my things here, they are very patient with you also :)

Harley helped us set up the delivery and purchase we were looking for and we're comfortable with and was thorough in explaining all the available options.

So we went in for a bed, and Iontain, found us the perfect bed! She is amazing, and that store has a great selection!

Everyone was very sweet and Harley the person helping me was very kind and patient.

They have a beautiful showroom, went in to buy a recliner and found what I wanted. The young man that waited on me was a delight.

Excellent customer service.

I have never had better service then Ashley...

Great experience!

Great experience from start to finish! Will definitely recommend Ashley furniture to friends & family!

Austin and Juan were very helpful. I’d give them both 5 stars.

I went to Ashley’s looking for a bed set for my son and I had the most honest and nicest sales woman named Harley . She took her time with me to go through different options she even held my son for me while I looked around and shopped . Ask for Harley if your a mom looking to add love to your home

Terrible Service! Me and my fiancé had an order for a table, 6 chairs, and a bench. Found out the table wasn’t in stock and had to wait weeks for it. Went to pick up the table today, and Austin Dietz was the worst Manager to ever speak to! Rude and very disrespectful to their customer!! He had such a snotty attitude acting like he had to run a whole building when there are zero customers in the building and there were 7-8 other employees sitting/standing at the main desk. I hope he gets fired for this! I wouldn’t recommend this place at all!

Worked with Juan, very friendly, very professional!

Beautiful store great selections. 👍

We were in today for an appointment I had scheduled with Juan — when I say he went above and beyond I mean it. The whole staff was welcoming and so kind. I had my two small children with me and they even gave them stickers and candy! Juan was extremely patient with me constantly changing my mind on what I wanted and didn’t make me feel like I was being difficult at all! He was very educated on the fabrics and colors that were available and made the whole process a breeze. We will definitely shop Ashley again.

I love this store! No high pressure sales, thank you Iontane!, excellent selection of furniture with very reasonable prices.

If I could give zero I would! We purchased a lot of furniture. And a lot of miscommunication in their end happened. The manager Austin was not helpful in anyway very arrogant and rude over the phone. Told them to cancel and refund our whole order they said they would and never did. I now have to dispute it with my bank because they won’t refund me.

Smooth and easy process. Austin was fast and efficient.

Employees beyond helpful . Both Michelle & Austin were kind, & perhaps even more appreciated, they were respectful. We cannot wait for our new merchandise!

Probably the most patient set of employees I’ve ever dealt with. Patient friendly and very informative. We were able to easily pick out what we wanted and go home and continue the order online which made things a lot easier for us. Whilst still having a direct line of communication for any questions or concerns.

Paul was very kind and helpful with my purchase.

Great customer service from Juan! Great red dot deals, got my rug 75% off!

Your sale representatives were very kind and helped my daughter and I shop for everything we needed. Thank you so much!

We had a fabulous experience! Juan helped us every step of the way. His knowledge helped us pick a perfect bed and mattress.

We were greeted when we entered the store by salesman Paul and he gave me the rundown of the current sales and promotions. He checked in periodically but I never felt pressured. He helped me with my purchase which was quick and easy. We’ll definitely be back.

Paul was very kind and helpful. Good selection and fair prices.

My husband and I had an amazing experience!! All the staff were super friendly, very helpful and found us exactly what we were looking for! The prices were very reasonable too. I will go here from now on any time I need furniture :-)

I just bought a new living room set at Ashley furniture. They had a great selection, great deals, they’re willing to price match and they also offer financing if you need it. The sales staff was helpful and attentive. The furniture I bought was in stock so I didn’t have to wait long to have it delivered. This was my first time buying furniture since Art Van closed its doors so I wasn’t sure where I should shop. I would definitely recommend and will be a returning customer!

Than you Juan for assisting my brother and I with our purchase your the best.

The manager ask if he could help and I showed him what I was looking for he was very friendly and we looked at a few pieces ; I then found what I wanted and he set down with me and finalized my sale with a very personal attitude. I was very satisfied.

Got what I was looking for salesmen and women where great people

Our sales rep Juan was outstanding. We knew what we were looking for in sofa/loveseat selection before arriving at the store. Juan walked us through the entire process of viewing, "testing" and color selection. Very positive experience

Friendly, helpful staff

Clean, bright store with lots of options to pick from

Everything was a great experience from the sales associate Paul to the delivery. Very fast and efficient.

Ashley has really nice furniture. Staff are really nice. Austin is a very helpful salesman

Iontane was so pleasant, patient and helpful! Many beautiful furnishings to choose from.

Beware of the return policies. There are none, unless you are buying a temperpetic mattress and you need to read carefully. You can exchange for equal or higher priced mattress. No money back, ever. If the mattress is cheaper you can push for a store credit which in my case didn't help me at all. Because I also purchased all new living room furniture when I bought the mattress. So I have no need for a store credit. Also to get the mattress exchange was like talking to a machine or several machines. I did talk to people, but all they did is send me someone else several times and it took multiple phone calls to get the exchange going. I still don't have my exchange mattress and wont get it until late next week. So that is almost 2 weeks after I started the process. I am pretty happy with the furniture I bought but I probably would not buy from them again, oh, I forgot, I have to, because I have a large store credit that I have to use. Lucky me.

Very friendly and helpful

I had an wonderful time picking out my new furniture

My furniture shopping experience was very pleasant and informative. Thank you

Had a great salesman loved the store

Very quick, easy and efficient experience. All the staff were helpful, friendly and did not hover while we shopped around. Highly recommend.

Awesome sales representative

Clean quiet store. Ample items on the floor nicely arranged. Very nice sales salesman. No pressure shopping. We bought, now hopefully delivery goes as timely and nicely as promised.

Austin was very helpful and I appreciate his advice and assistance.

I was very apprehensive about furniture shopping after previous experiences at other stores. Every one at Ashley was very nice & not pushy in the slightest. Paul was excellent & I will come back here for other furniture in the future.

Iotane was a wonderful assistant. She was patient and accommodating. Love the furniture we purchased. The delivery drivers were later than expected but we received continuous updates and able to track the routes. Great idea! The drivers were fast, efficient and friendly. Great outcome overall. Thank you, Iotane!

Austin was Awesome!! He had great knowledge about the furniture and had wonderful customer service! I greatly appreciated his help and he knew the boundary of just letting you look around at your leisure and would check in when appropriate to make sure we didn’t have any questions. I enjoyed my shopping experience!

Quick & easy. White glove delivery was quicker than expected

Who ever does the delivery scheduling needs to be replaced. I was #9 on the delivery schedul where the delivery guys are putting the order together. How did any competent person ever figure I could get my order delivery by noon?

Everything was good

What can I say... JULIA was amazing!! She is a designer in the store that stepped in as a sales associate to assist me! She is the kindest and more importantly, most PATIENT service worker I've ever met. Thanks Juila!! You rock!!❤️

I love their products and styles but the customer service was lacking today. Not enough staff to serve the waiting customers and no one at the desk to check people out with small purchases.

I've bought from Ashley's before and enjoy the furniture I purchased. They have nice quality furniture with great prices. The staff has a no pressure attitude and they are very knowledgeable about the furniture. We had one delivery issue in the past, but it was resolved quickly to my satisfaction. I would highly recommend purchasing from Ashley Furniture.

Great selection of furniture and friendly sales staff. Their table set and sofa set worked out excellent in my remodeling project.

Just a warning if you buy anything from this company, be warned that they are horrible!!! The worse company I have ever worked with. I’ve had my sectional for 9 months after multiple deliveries of broken pieces and now a pice has been broke for 7 months!! They give me a runaround and have a service company come out to repair who showed up twice out of five appointments. Each time I’m told they can’t repair the piece yet Ashley furniture has not replaced the piece!! Horrible piece. Never again!! So as of today, 11/14/23, I have had two deliveries to supposedly replace the broken piece, the first one last week was an incorrect item and the one today came broken. Again, I bought this furniture in January 2023 and it was delivered in February 2023, broke in April 2033 and has since stayed that way. Each and every time a replacement comes, it is either stained, broke or wrong piece. The dining room table took 5 deliveries to actually have a table that was usable but I have to deal with the damages in that piece still. Just do you are aware, you buy furniture from this company, be warned it’s a nightmare that never ends. I forgot to mention that I did but an extended warranty but get this, it doesn’t cover any of the damages or replacements!!

The furniture we bought was fine. However they charged us a protection plan (roughly $750 cancelled within the 3 business days under Michigan law) and a delivery fee (roughly $350). We did not want the protection plan and we picked up our own furniture. When asked for a refund they gave us an "in store credit" for under $400. Unacceptable. We gave cash we want cash back. Been trying to resolve this for almost 2 months now. This is about an $1,100 issue in total. They are simply non responsive. Do not return calls. Thieves is the best word to describe them. Do NOT do business with their store on West Road. They are not honorable people. Mark Rigotti.

Everything was good

Friendly and professional.

I came into the store where Juan introduced himself and told me what's going on for sales, then let me roam the store without following. He even gave me a tape measure so I could find the size furniture I was looking for. Answered everything I had questions for. It was a very pleasant experience!

I bought a mental bed frame to replace the wooden frame for a bed that was a little over a old after purchase. I had no idea when I purchased the protection policy that the frame would not be included. What else would break on a bed other than the frame? I learned that I could have purchased a metal frame originally but I was never informed until I came in for a replacement. WHY was that option of a metal frame never shared... Until now. If it was due to COVID supply issues then just tell me that and let me make the decision to wait! My issue with my current purchase is that I wanted the bed frame to be installed. My whole conversation during the purchase was are "they" going to remove the whole frame or just the wooden slats? Are "they" going to call before coming to fix the bed? Not sure what part of "they" meant.. white glove service was not needed. Instead I got drop off at the door. It was never clear to me that the new sales person and manager Austin would not pick up on that I would need assistant with install. I tried to have the sales to cancel the order and reorder with white gloves but I was told that the system was not working that night to perform this task. I was told that a note could be put into the computer and then maybe the delivery group would see it and to call the store in the morning so that the manager could possibly change the delivery date. The note in the computer did not work and calling the store in the morning did not work.. as I kept getting the recording that the store was closed at 9:00 a.m.. I accepted the bed frame and will pay for a handyman service but the frustration and aggravation of the lack of customer education on product choices is unacceptable. I was going to buy a lift chair for a loved one that I saw in the store but I would rather go to a competitor even if it cost more. My experience with Ashley HomeStore has been awful. Both times the sales persons were new and needed assistance which cause long wait time and the service was not what I expected. It appeared after multiple conversations the day before delivery that somehow it was my fault that the receipt only listed door delivery. I wished my review was better because I really wanted that lift chair.

Austin at Ashley home store was great helping my fiancé and I pick out a living room set. I would highly recommend shopping here

Terrible experience they were supposed to deliver three pieces of furniture, but they only delivered two! The items that they did deliver were stained, holes, and wrinkles. It doesn’t appear that they’re gonna do anything for me, even though there’s a 30 day warranty. Supposedly the woman I talked to today was from corporate but I already told her that I already contacted the Better Business Bureau so we’ll see. I really don’t know how they can get away with this. Just want my money back. I won’t go to the store ever again keep in mind they do not give you refunds, even if the items are damaged 🥲 I guess an attorney next

We purchase furniture on Saturday October 14th they delivered it. Two of the chairs were broken at the bottom went to the store and told the manager Austin. He said he would order new coasters wheels I told Austin, it was broken where the wheels go in and they would not stay and also. I noticed overnight the chair wheels were digging into my floor went back to the store on Sunday, October 15th. Told him what was happening and asked if we could reorder something else and he told us no. He would not take that back We haven't even had the set 24 hours I just think Austin was very rude to us. Not professional at all I would appreciate if we get a call back from a district manager. Thank you just adding to my review today is December 22nd 2023 and I've still never received a call back from anybody about the problem I'm having for your protection, you should never buy from that store. They treat their customers terrible

Juan went above and beyond.

Juan was excellent, directed me to finding the perfect furniture set! He was Helpful, funny and informative. Will come back and would recommend.

Greeted promptly, answered questions

Juan Linares took care of me from a phone call to showroom visit I can't thank him enough for helping me out. I will be back...

I was very pleased with my experience buying living room furniture from here. The prices are more the reasonable and the customer service was impeccable and options were amazing. I highly recommend going here for your furniture

Pleasant experience

The staff was very helpful and resolved any concerns and or issues immediately.

Austin and Juan were very helpful. Not to overbearing, always there when you need it at the correct time and space. Will buy from THIS store again for sure.

Juan was absolutely great to deal with.

Juan was very helpful! I highly recommend Ashley Home store!

I have been to this Woodhaven location twice now and have been greeted by friendly staff that are also very helpful and get any questions answered. They made feel very comfortable and at home with no stress to buy. They also give you your space but not far away if you have questions. I would recommend for anyone to use this store location!

Very comfortable staff and low price furniture

First time purchasing at Ashley's. Iontane and Mike at the Woodhaven store were an amazing help in getting exactly what we wanted and insured we hade a great experience! Will definitely be back!

I was very pleased with my first time experience with Ashley furniture. The salesperson was knowledgeable and very helpful. Customer service was much appreciated

Great place to buy furniture. Very friendly environment. Sales people are very professional and friendly.

Very nice staff

Great furniture finds and customer service.

DON'T ever order from Ashley Furniture! I ordered "in stock" furniture a month ago and still have not received it. Ashley Furniture cancelled 3 different delivery dates on me within 24 hours of confirming each time. I went to the 19820 West Rd location in person and the manager, Mike, asked me to pay the driver $300 cash on top of the $300 delivery fee I had already paid for a delivery date that had already been cancelled on me. Very shady! The store said that they only take the orders and money and have zero control after that. I've tried contacting the corporate office and was kept on hold for 1 hour and 22 minutes only to be told a supervisor would call me. Still no call a day later. They will not refund my account in full so now I have to dispute the charges. What a complete nightmare!

Juan was great. No pressure sales. Asked what we were looking for and pointed us in the right direction. He checked up on us every once in a while just to see how we were doing. Bought a couch!

We came in with lots of questions and a goal in mind. Iontane was super helpful and got us the best deals for what we were looking for. I recommend checking this place out if you are looking for nice pieces.

Very nice and pleasant to deal with.

Mike and Juan we're very professional, polite and kind. They took their time and showed me several different style dinette sets. In the future, I will only do business with the Woodhaven Ashley store. Earlier I shopped at the Novi Ashley store. They were going to charge me double what this dinette set cost at the Woodhaven Ashley store.

Woodhaven store with Juan is always very great experience! Highly recommend for professionalism, friendliness, and ease of ordering.

Great store that helped me so much! Thanks Juan!

Good place to shop!

Very pleased with visit. Super salesman.

Not very happy at all. After a blundering fail in the delivery, my 2 consoles which were said to be available 7/26 are now discontinued. Thanks for selling me something you had to have known wouldn’t be available. Now we ended up going to the store and bought the floor model. Still short 1 piece of our original order. Overall a disappointing experience.

Worst customer experience of my life. Had items delivered that I do not wish to keep, however have been told they are final sale. Attempted to contact the hotline to cancel items that have yet to be shipped and have been told that items may not be able to be cancelled. My representative from the store is also unable to assist in a return/cancellation. I have not been able to get in contact with anyone who can give me a straight forward answer on anything.

Mike and Juan were great to work with. They let me pick out what I wanted and didn’t pressure me at all.

Very friendly staff not overbearing. Austin let us look around and checked back with us a couple of times he answered all our questions. Beautiful store, amazing furniture! I really enjoyed our experience at Ashley furniture and found just what we were looking for.

Saleslady was awesome!! Wonderful personality and very helpful. I just love, love my end table! And the price was right! Thank you for your great service!

Second time going to Ashley Store and Austin helped us both times. Austin was very helpful, patient, knowledgeable and most importantly — funny!! Customer service and professionalism was outstanding! Austin deserves 100 stars. Thank you AUSTIN! 😄

Juan was excellent low keyed sales person. Gave us plenty of space.

Love this store. Austin was great! He answered all questions asked, was extremely informative & patient with me, and overall gave excellent customer service. 10/10!!!

I called to order a replacement part and the process was very difficult. I was told that the order was placed and I had to pay at the store. When I went to pay at the store they couldn't find anything. A called to customer service was not helpful. I had to go home get information from the couch and and return to the store. After an hour I finally was able to order the part; unfortunately the price was three times as much as I was told on the phone.

I had a great experience. Mike was extremely helpful and answered my questions. :):)

Austin was awesome, remembered all the couches I liked and rewalked threw with me and pointed out them so I could make a decision. Never felt pressured or rushed in making my decision.

Very friendly and helpful sales people.

Good customer service at the store. Iontae was so nice and helpful. I haven’t received my furniture yet so I can’t comment on the delivery yet.

Sales girl great but over a week system down paid for loveseat that we can not pick up!! Very frustrating, seriously a week we assumed a few hrs, not good!

Sales lady was very polite and helpful

Austin was very efficient and helpful.

Will never shop here again ordered a bedroom set last week they promised it would be delivered Saturday and they called Friday and sent email to confirm and I confirmed with them. Friday at 5 pm I received a phone call. They cancelled my delivery because it wasn’t in stock. I called the store ( no call returned) and delivery people was given the run around. My sales person would not return a call to me or my mother. I will be getting a refund tomorrow. I have seen nothing but horror stories on their reviews. They lady never even apologized. This is unacceptable. They have a bunch of numbers you can’t get someone to answer or it says phones don’t work. This place is horrible and extremely unprofessional.

Ashley had a wide variety and all the coordinates to go along with what I was looking for. Made my shopping experience pleasant.

We worked with Brian and he was very helpful! No pressure and an easygoing demeanor! Best furniture shopping trip ever!

my salesman was very professional knew the product that he was showing us

Staff was awesome and very helpful.

Worst experience ordered a coffee table after we started the assembly one piece was missing which holds the center part of table I was 2 hours on phone with customer service they had no clue went to store they gave another number it was bad service too my whole table pieces are lying in living room they will send new piece after 10 days very bad service don’t buy any furniture from them

Had a considerable wait with the salesperson. He was busy with a couple of customers. I didn’t mind at first as it gave me more time to deliberate and shop. But then the wait became a bit much . Overall a good experience though.

Juan Linares was very helpful and friendly he found exactly what I was looking for. The manager (forgot his name, sorry) he was also fantastic...I loved how he is also an animal lover❤️ I'll definitely will be shopping here again and will recommend to my family and friends!!

The team at Ashley furniture is so amazing very patient and recommended great furniture

Friendly and Professional and I Love my furniture Highly recommend!!

Iontane is incredible. She's newer and she's not afraid to admit it. She's also not afraid to admit if she doesn't have an answer but she will ask someone until she has an answer for you. This was truly the best customer service I've had at a furniture store in a long time!! If you are looking for help look for Iontane! She's truly so incredibly helpful and personable. We will be back just because of her! Thank you again. I'm excited to get our couch!!

It was a very positive experience. John was awesome. Very nice person. He was very knowledgeable and helped us get what we needed in a fast and easy way. Will definitely go back when we need something else.

Great customer service! Went in there just to look and ended up walking out with a new set of couches set to deliver next week. Everyone we spoke to was really nice and helpful

Very negative sales person, but luckily the furniture is great.

0 stars not 1 This has been a horrible company to deal with. Initially I had an extra item for one of the sectionals delivered, and had it returned. Only two have to dispute the return, which was finally granted. Only to have the armless loveseat section to my other couch delivered over two months later and be charged for it on my credit card not once but twice I’m still trying to get my money back for that. And I had a used couch, delivered, torn, and no tags, the repair man put a recommendation that it be replaced and not repaired only for the company to state they never received the paperwork on that so we are now at three months and finally had someone out that did repair it but it is been hell with this company, I never will again deal with Ashley Furniture. Buyer beware the furniture is also breaking down. My ottoman already had a sunken middle after two weeks. It’s now three months and it’s garbage. They use synchrony bank, which also is difficult to deal with to get your refunds for charges that are fraudulent.

Had a great experience all around. Helpful staff who weren’t pushy and very knowledgeable. Definitely will be coming back in the future

Great store and good deals! Thanks to our salesperson and the manager Jesse for helping us!

I wrote a review after being told my warranty doesn't cover the lights on my sofa the warranty I paid 200 for someone from ashley reached out to me and told me that yes the lights were not covered who pays for a warranty to have there things half covered DON'T EVER PURCHASE THERE WARRANTY I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN

Nice, friendly, competent staff, very kid friendly with my 3 year old (didn't mind her trying out every chair and couch in the building). We were in and out very quickly compared to my past furniture buying experiences, which also helped with keeping the toddler happy and semi-well behaved.

We have been purchasing from Ashley Furnature for over 20 years. This time the product we receivesd was damaged and so far, it seems as though no one really cares. First I was told we would receive the new piece of furniture the same day. But of course that didn't happen and we still haven't received a call back. Very disappointed with Ashley Furniture.

Absolutely horrible! If I could give 0 stars I would. Made the mistake of purchasing a bed set here and we have yet to receive one that didn’t arrive damaged. Customer service is horrible and we’ve been sleeping on the floor for over a week now with 2 damaged sets being attempted to be delivered. customer service hung up on me and stated they don’t do refunds so now I’m stuck with a $2k charge and no items and have to go elsewhere to purchase something else with still no refund. Drove to the store and they said they can’t do anything and gave me another customer service number to call. If you care about your money DO NOT buy from here!

Juan is great. Enjoyed our purchasing experience.

Absolutely awful service. Don't try to spend your money here

So i brought a chair here had it 6 days, then it broke call customer service they said take pictures and email them so i did, they respond we order the parts and when they arrive calls us back and we set up appointment to come fix it, NOW IT BEEN 13 DAYS SINCE I RECEIVED PARTS AND I HAVE CALLED AND EMAIL MANY TIMES AND THEY Still HAVE NOT GOT BACK WITH ME THIS IS UNACCEPTABLE... LOOKS LIKE I HAVE TO FILEE SUIT AGAINST THEM.

Juan was super helpful and personable. I would recommend this place to my friends and family.

Great experience with Brian. Great guy, very knowledgeable. Puts it all out there and lets you make the choice without pressure.

Great experience with Michael McKay. This guy is a really solid people person. Great communication and very knowledgeable. I'll be back because of him.

Don’t make the mistake I made!! I ordered a bedroom set on 1/8 and the delivery was scheduled for 1/21 when it arrived it was broken and missing parts ,called multiple times and stopped by the store to find someone that will help, all we got was “wait 7-10 days” two months later and I’m still missing a drawer!!

Great experience and wonderful floor salesman

All sale are final here, and they sale junk furniture.. most horrible store i have ever brought from...

No high pressure sales tactics, very friendly, knowledgeable. In stock for what I wanted. Very pleased with my purchase and Juan Linares was great to work with and can’t forget Jessie who I met when I first walked in, made you comfortable to look around without pressure. I’ll definitely recommend & return for future purchases.

Waited over a year to our my bedroom set. Was promised several account credits due to delays and all of them were a lie. I would not trust anyone in this store/location. Everyone we got passed around to gave us the same story and promised the world.

Salesman were very friendly and knowledgeable. Great experience all around.

Accomodating and very patient.

This is the second time I have shopped and purchased at the woodhaven store. Great customer service. They extend themselves to help the client. I’ll be back

Jude was excellent and we were able to find exactly what we wanted! We have always had very good customer service with Ashley.

I’d give zero stars if allowed. Ordered furniture in 10/2021. Have been waiting for last piece and the last 3 delivery attempts have been incorrect piece. I will never EVER shop here again.

The salesman were A-1 Very knowledgeable and polite. We enjoyed the experience of finding what we liked right away!

Extremely mad at there online customer service!!! I bought a bedroom set which had a matching desk so I got the desk as well which was $1100 and had the bedroom set delivered and only part of the L-shaped desk. It’s now been four months and the main part of the L-shaped desk isn’t available and has no expected delivery day. Keep pushing it back they keep saying 4 to 6 weeks. Every few weeks I called to see what’s up. There Customer service is not helpful at all or in person. Customer service isn’t helpful at all their online customer service they keep saying that they have no return policy. Well, I don’t have a full piece of furniture to return. I only have a part of a piece so I don’t see the reason I can’t bring this box to the home store and have them refund me and cancel the other part of the desk. Do not buy from them they only care about making a sale not what the customer goes through after they walk out of there store!!!

Very helpful and kind!

I worked with Paul Kendall. He was very helpful and showed me special features like the trampoline base for couches. That feature sold me. I did purchase a couch and am antipating it's arrival. Thank you Paul for all of your help!

Sales person very informative on Temperpedic mattress. Only thing keeping me from buying one is the cost. Too expensive.😆

Wonderful staff, so friendly and helpful! A warm welcome, not an overwhelming welcome!

All of the employees/management that we encountered were extremely helpful and knowledgeable and friendly!!!

Fantastic buying experience I highly recommend

Sofa received with big dirt/grease stain on arm. Delivery guys contacted Ashley which supposedly set up an order to send someone out to clean but it has been a month and no one has contacted us about making it right. Poor customer service, I would buy elsewhere.

This is my first and last time shopping at Ashley furniture. After going to multiple furniture stores I found a really cute kitchen set at Ashley Woodhaven. The sales associate was helpful but not pushy. I was so happy to have finally found a kitchen set that I liked and was even happier when he told me it would be delivered on December 20th. Perfect timing with Christmas dinner. Flash forward to today. Not only was my table NOT delivered on the 20th, no one had the courtesy to call and give me a heads up. I had made arrangements advance to have someone here to accept the delivery because I had to work. I attempted to call several times to figure out what was going on and couldn’t get through to anyone. They don’t have an actual human answering the phone so you have to go through the auto prompts. I ALWAYS get disconnected and the option that ask if you want to talk to a sales person does not work. I also called the phone number off of the card that the salesman gave me and he doesn’t pick up or return my text messages. I called the Ashley headquarter number listed online and my phone call was directed overseas. Do NOT shop here if you actually want to get your furniture. I will be going in on Saturday to cancel my order.

Horrible service.

I will never do business with Ashley again. I had a terrible experience.

This place is the absolute worst. The sales people are terrible and rude, they cant track your order. Furniture is unavailable for months and months...one of the worst furniture retailers in the world.

I can't get through to anyone higher up in regards to the wrong base being delivered. The rest of the bedroom set has been delayed 3 times now. They say they are putting us on a "call back list" but no one has ever called back. Worst company ever.

This is our first experience with Ashley furniture and I’m really disappointed. We ordered four dressers and two beds and they were supposed to be delivered on December 14th. This is for our children, and we were excited to have it before Christmas. We still don’t have our furniture even though we were assured that they were in stock when we ordered them. They don’t answer their phone so you have to go in in order to speak to someone. They promised us that they would call us to let us know what was happening and no one has gotten back to us. Everyone we speak to tells us that they are the manager? We asked for the name of the store manager and they gave us an email address for someone named Jesse Turner but he never responded. All we want is the furniture that we ordered.

Cory rendered exceptional customer service.

The rep was very helpful and nice

Great quality furniture. Excellent, customer service.

Came in to add to the purchase from last year - super easy, very helpful and I was in and out in no time! Looking forward to getting my newest purchase

Very friendly and helpful. Took the time to answer questions. Will have my chairs in 7-10 days.

Hey your guys were awesome very professional and everything was put together so fast, 10 stars.

Nice, and friendly staff! I walked out very happy with my purchase.

Everyone in the store was very helpful and patient! I walked in not really 100% sure what I wanted and had to make phone calls to run it by a few people before I made a decision. They weren’t hovering over me, but they were available and ready to assist when I had questions. I ended up leaving with a few pieces of wall art and they walked it out to my car for me!

Jesse and Corey did a great job taking care of us. I kind of had an idea of what I was looking for when I went in. They took us to the finish line. Got a great deal and closed it quickly. In and out in 20 minutes.

They delivered my table with scratches and the wrong chairs and now they want to send someone out to fix the table and the people at customer care are lazy went through 4 different people to finally get someone to write up a ticket and I was told that someone from Ashley would get a hold of me not a third party to come out and fix the table nothing about chairs yet still have wrong chairs not happy so I think this is my last time going to Ashley to buy anything

Store is great. The delivery service they use do not respect your time and are extremely unprofessional. After 2 bad experiences with the delivery, we walked into the store and cancelled everything. Don't waste your time and money with this company until they break ties with their delivery company, DSG. If you're unsure, check out their BBB reviews. Thousands of complaints filed against DSGhome.

Everything went very smooth, and professionally.

We just had our table delivered after waiting since May. We love the table but two of the chairs wobble. The table also wobbles. And they gashed our brand new floors. The irritating part is the guys had to know about the chairs and table wobbling and they know they gashed our floor and didn’t bother to say anything.

Mohammed was very knowledgeable of the products and got me approved for the financing, very pleasant experience

I made a large purchase of 20 plus items on 9/18/2022 in the amount of $10k. Before buying the furniture I was very adamant about only buying items that were in stock. The salesperson (Cody Brindley) was completely aware of this. As we were adding items to the order I made sure he double checked all items to make sure they were in stock. We are now in November and the 800 number is telling me only 4 items out of the 20 plus I bought are in stock. Let me repeat I would never of bought 1 item that was not in stock. I have not had one person from Ashley Furniture contact me about most of my order not being in stock. It’s a shame someone can spend $10k on furniture and no contact be made about making this situation better. I will never be doing business with this company again. Awful customer service. I have reported this instance to The Better Business Bureau. I am sure nothing will come of this. I just hope everyone that reads this will think twice before buying from this store.

Absolutely loved shopping at Ashley… will be back for sure!

After two experiences with poor communication with their delivery services, I would not recommend buying furniture from this company. I’m beyond frustrated that I have wasted another day off with no furniture to show for it. My husband and I have placed three orders with this company. Our first delivery order sent us multiple text messages with a delivery time. They showed up TWO HOURS earlier than their last text message stated and were unwilling to wait for us to arrive home. I had to speak with customer service who stated, “no control over the delivery company as it is a third party” and “can not be held responsible for this.” Today, their delivery window was 10-1pm. It’s now 330pm and they have never arrived. As a customer who has a paying job myself that I took time away from and other appointments I had to cancel for this company to fail to hold their commitments is unacceptable. Do not waste your money. Do not waste your time. I’m beyond speechless that we have spent money at this company to furnish multiple rooms of our home with no respect from this company’s delivery service. The worst part is during our last visit to this store, an employee acknowledged that several customers have expressed this concern and the head of Ashley’s is also aware of this. Im disappointed this clearly has not been handled.

Great service. Zach was so helpful and attentive.

Jessie and Cody were amazing! From the moment I walked in the door up until finalizing my purchases. I did not feel pressured into purchasing anything and neither of them were down my neck the whole time I was looking like other furniture stores. It was an amazing experience!

I do not ever write reviews. But I am so frustrated. The Furniture is total junk. They will not help with their junk furniture even within the year if you don’t buy the protection plan. It truly makes no sense, they claim there is a manufacturer warranty for a year. But there is not. They have different departments that put service orders in and then it goes to someone else who nobody can contact directly and that person can just close these orders without any explanation or communication. Do not spend your hard earned money thinking you will get quality furniture from here.

Really wasn't that all impressed with my experience there. The guy that was helping me disappeared multiple times to help other customers when I was literally in the process of setting up payment. He didn't do a whole lot to save me any money either. There was a deal going on for box springs but instead of getting me the deal he charged me for it. The prices were okay.

Juan was wonderful… patient, kind and super helpful! Great experience! Thank you!!

Items arrived broken after waiting 3-4 months for them to be in stock

If I can give 0 stars I would, my sister ordered furniture from this location in January here it is September and still nothing, furniture was paid in full and delivery date keeps getting pushed back, if you could do not shop here they are thieves, and when she calls to ask about her furniture it’s always an excuse about Covid, I’m sorry but that is just not a liable excuse anymore shop at grander white if you knew what’s best.

This has by far been the worst furniture buying experience of my life. I purchased my furniture in mid-January 2022. We were informed that the pandemic has caused significant delays. Alright, I packed my patience and empathy. Here it is nine months later, and still no furniture. I am convinced they are growing the trees that will become my bedroom sets. this is where we draw the line. Do yourself a favor and shop with a company that values you, your time, and money

The Ashley store in Woodhaven Michigan wow is all i can say!! People pay your store for their deliveries and its big bucks 200.00 dollers that's nuts!! They hire companies that can't actually compete the job! Just a word of advice maybe you should pay a little more and hire some people that speak English and can compete the delivers . I canceled my order the delivery because they don't understand how this delivery thing works save yourself the time and headache🤪Just say NO to Ashley!

Absolutely WORST customer service I have experienced in my life. I ordered a couch from Ashley in April, when my couch arrived it was the wrong couch. I told the delivery men and they advised me to take it up with the store. No problem, mistakes happen. After contacting the store, I was told I could use this couch until mine came in. Days go by, weeks, months. I have been calling and waiting for 6 months to receive my CORRECT order. I was told a no later than delivery date of September 21st. After calling they advised me it would be another month before scheduling delivery. Today I spoke with Norma, a customer service representative who basically called me a liar and said there was nothing they could do for me. I spoke with her supervisor Dominique who was rude, short, and said the same. From lying about delivery dates to poor customer service I would strongly recommend using a different furniture store. This is not the place you want to order from if you actually want to receive your purchase. You would be better off getting furniture from Big Lots. (They have great customer service)

My husband and I went into Ashely Furniture in Woodhaven, Mi and ordered a living room set. We were told it would be available for delivery on September 14, 2022. We told the salesperson that we cannot have deliveries during the week so she told us she set it up for Saturday September 17, 2022. No one contacted us regarding delivery. My husband called and was told the furniture is not available yet and it will be a few weeks. He was also told that we cannot have it delivered on a weekend. If we cancel we will be charged 10%. Ridiculous. I guess their salespeople will do or say anything to make a sale. I am also having my daughter's birthday party and now we will not have any furniture for guests to sit on. Thanks. I will never shop here again. Saying I am angry is an understatement.

When I bought the chair I arranged delivery date. I got at least ten calls three and two days prior to delivery date and I confirmed 5 times including through the store. They then cancelled my delivery without telling me. (I had taken day off work to do this) I then had to take another day off. We will see if I get my chair Why call and confirm so many times? Why cancel my delivery? I got no answers

Hurry up and wait ,wait,wait and more wait this place wait for it. Sucks

Great service. Update: Received furniture as promised. Delivery crew was professional, cleaned up all packaging materials, and assembled everything with care. Way better delivery experience than another local chain I had recently used that had three letters in it's title and started with a V and ended in F. Would definitely go back to this Woodhaven location first if we need additional items in the future.

Glen didn’t want to give me a paper quote :/

Look Ashley's has to have the most terrible service when it comes to furniture. It's hard to believe that they are still in business. I had a terrible experience with trying to get furniture towards the end of covid about a year ago. So I gave them the benefit of the doubt due to the pandemic things were alittle rocky. Fast forward to the present and it's clear that things have not changed. Was told that the bedroom set I wanted was in stock and could get it in 3 weeks.Was told to call in 2 weeks to confirm date and boom it will not be available for another 7-9 weeks possibly, All I can say is WOW !!!!!!!! I would cancel again but my wife really loves this set, but my patience is wearing thin for sure

I couldn't call the store the morning I wrote this review because I would get a message that I need to call during "normal business hours" when it's 10:45am and all their information says they open at 10am. But then when you do call them it just goes to an automated phone bot, so... why couldn't I call them? You don't even have an option to talk to the store (except maybe if you select the "salesperson" option). I think that when I switched customer care it pointed me to corporate, not someone local to the store (but I could be wrong). So, I ordered a rocker recliner that was supposed to deliver in 2 weeks, but every time that I would call during the next 2 months it would perpetually be 2 weeks out. I don't necessarily believe that they lied to me initially (although the experience has left me doubtful). I think it's more that their system was so bad at indicating actually inventory and supply chain estimates. So, at about 2.5 months after my order I decided I might just cancel my order. I spent a good portion of a morning trying to contact them. Eventually I was able to get in touch with corporate customer care and they said that the item arrived at the warehouse.... but then my wife went to pick it up and the warehouse said it had not arrived. So, lots of wasted time on the phone, online chat, and now a trip to a warehouse for no reason. Apparently it was at a different warehouse and was actively in transit. We were able to pick it up 2 days later, but the entire experience was pretty frustrating. Based on my overall experience I'd recommend going to McLaughlin's or some local furniture store rather than a national chain that has an unreliable inventory management system and a truly abysmal communication system.

Best experience buying furniture!

I walked in they didn’t hound me like the others places. The store manager did greet me and let me do my thing and because of that I did purchase the couch and loveseat I wanted from there

This was my first time going to Ashley’s furniture and was a great experience. With great customer service! Jesse was very helpful and very knowledgeable! Will be visiting again

Our salesperson April did a great job on her first day. Professional, helpful and knowledgeable. The Ashley Homestore is well stocked and inviting.

I have had the same poor experience as the rest of the 1 star reviews. I was told in the store my item would be delivered in 6 weeks. I called at the end of 6 weeks and was then told it would be another 8-10 weeks. I decided to wait for the furnature as i know this is not an uncommon issue at other stores as well. I was able to find the exact same furnature through another furniture retailer and was able to get it within one week. I cancelled my order through ashley and oddly enough it seems to take just as long for them to refund my money as it does to get the furniture. Not to mention they are trying not to refund the full amount they charged me. The store rep lied to get the sale and the company is delaying refunding my money. Great job Ashley!!!!!

After going to many furniture stores, I saw lots of cheap or overpriced furniture or a combination of both. I liked the atmosphere of Ashley’s because I didn’t feel hounded or pressured by salespeople like I was at other stores. Andrew was great to work with and I felt I got a good quality couch at an affordable price.

I came into the store just to browse and left with a sectional. Glenn Willis was great and I would recommend store and sales person. I just wish I could get my couch sooner than a month.

Positives are that the store is nice and clean with plenty of selections , pickup experience was easy, furniture appears to be of good quality only time will tell. Negatives are plentiful however. Ordered furniture that was said to be available within 60 days, that was not even close to true as it was delayed 5 separate times and took over 6 months to get. Sales rep wouldn’t leave us alone in the store to make a decision on our own which was quite annoying. Customer service gave us a different answer every time we called and asked the same questions about pickup. Overall I’m just happy I’m not waiting for my furniture but the delays and lack of clarity as to the situation with the furniture just gave us a bad taste